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App name
ParkMobile - Find Parking
Description
With over 13 million users, ParkMobile is a smarter way to park. Easily pay for on-street and off-street parking right from your mobile device. You can also reserve parking ahead of time in garages and stadium venues across the country. ParkMobile is available in over 350 cities including New York, San Francisco, Washington, DC, Atlanta, Chicago, Miami, New Orleans, Dallas, St. Louis, Minneapolis, Pittsburgh and Philadelphia. Why Use ParkMobile? • Skip the meter and easily pay for parking right on your mobile device • Extend your parking time remotely from the app • Get alerts so you know when your parking session is going to expire • Reserve parking spots in garages ahead of time to save up to 50% off drive-up rates • Find areas of the city where there is available parking and avoid areas where there’s no parking • Available in more than 3000 locations coast-to-coast including stadiums, airports, universities and more. How It Works: • On- and Off-Street Parking: Enter the zone number on the posted signs in your area. Select the amount of time you want to park, and start your session. Extend time in the app if you are running late. • Parking Reservations: Search the area where you want to park and select the specific garage location. Choose the date/time and complete your reservation. Follow the instructions in your confirmation to redeem at the parking facility. App Features: • Customizable notifications delivered via email, text and/or app • Save your favorite parking locations for next time • Store up to five cars in your account • “Find your car” feature directs you back to the location where you parked • Turn-by-turn directions to the parking garage where you reserved your spot • Multiple payment methods available including PayPal, Visa Checkout, ApplePay, MasterPass, ChasePay and most major credit cards • Parking Availability feature shows streets with open parking spots in your area Looking for Help? At ParkMobile, we’re serious about customer service. We process over 200,000 parking transactions every day and we know that every now and then, something might go wrong. If you have an issue, we will do everything we can to make it right. Our customer service 24/7/365. If you need help, here’s how to get in touch with us: Web: https://parkmobile.io/ Email: helpdesk@parkmobile.io Online Help Center: https://parkmobile.zendesk.com/hc/en-us Video Tutorials: https://www.youtube.com/playlist?list=PLkFsfUAHrnUc5jOm9XtjOmmJQt4YTTCyA Twitter: https://twitter.com/ParkMobile Facebook: https://www.facebook.com/ParkMobile/ Thanks for downloading the parkmobile app and discovering a smarter way to park.
Doesn’t let you add cards from phone app
by shehrvd on 2019/04/21 23:21
Cumbersome VISA check out, Pay Pal— why can’t I just type in a regular card number to add?
Not working like it used to..
by Blessme1 on 2019/04/21 16:23
WiFi or LTE SHOULD FUNCTION, buggy, doesn’t load, sits in buffering to tell you not connected! Doesn’t let you sign in, doesn’t let you get out, doesn’t recognize designated parking WITH the code straight from the parking section...doesn’t function while you’re waiting and everyone is lining up at the parking meter cause...their app isn’t working...smh
It won’t shut off once you left the parking lot.
by Anniec716 on 2019/04/21 04:34
What the? First off it wouldn’t load and the number on the parking lot was not in service. Got it to load. But now it won’t let me shut it down. I’ve been out of the parking lot for 30 minutes.
Unreliable
by Manuel Esk on 2019/04/21 00:41
I wouldn’t use this app. There have been occasions where they have taken my funds, and then the money doesn’t show up on the meter, forcing me to pay twice.
Useless
by Luisito807 on 2019/04/20 14:26
I thought the app shows free parking where I’m currently at, waste of time
Terrible support
by Royalogic on 2019/04/19 19:55
If I could give this app 0 stars I would. I parked on a college campus and started a session with the wrong car selected. I paid and immediately realized the issue. I tried navigating the app to cancel/change the number plate for the session but couldn’t find anything. I then reached out to their customer support number and I was immediately told “I can’t do anything about that”. Repeatedly before I could say anything the man talked over me and refused to listen to what I had to say. He then went as far as hanging up on me before I could get a word out. Terrible app, poorly designed, and atrocious support. If you can avoid using this app definitely do that. I know I’ll be deleting this app for sure.
Transaction fee?!
by baadaaboo on 2019/04/19 19:28
Electronic meter is to save the city money hiring workers to collect coins and meter maintenance. Why do we need to pay transaction fee? The other meter app doesn’t change anything.
Well done
by Slabow on 2019/04/18 22:37
Best idea ever
🤷🏽‍♂️
by Dramalution on 2019/04/18 22:35
What’s up guys? I am unable to adjust the duration of the park. The app decided for me the first duration would be 11 minutes. The next time at the same location the duration is 633 minutes. Why would I wanna be here 11 hours? There was no option to adjust the time. This app has always been frustrating to use. My first experience was being unable to sign in. Please help, this is not a helpful tool as of yet.
Doesn’t work with Amex
by Skot553311 on 2019/04/18 18:55
Doesn’t work with Amex
Touch ID
by Eleven11_ on 2019/04/18 18:19
Touch ID sign in doesn’t work on iOS 12.0.1
Plain doesn’t work
by #sonothelpful on 2019/04/18 17:11
Sitting here wondering if I’m going to get a ticket since the app won’t download and work and the phone number to call isn’t helpful either.
It is not working
by Reykeyris on 2019/04/18 02:14
This application is a scam I used to pay my parking in Washington DC because the meter is not working I was paying through my phone all the time when I got my car had a ticket for overtime meter for that reason we do not trust these applications they are a steal do not waste time in this application
Worst experience ever
by chul223 on 2019/04/14 22:45
The app is horrible. Very unreliable. It does not let you select the amount of hours. By default you are chosen 6 hours of parking when All I really need is a few hours. The app it self is not user friendly at all. Never parking where this green meter parking signs are ever again.
Bummer
by Pavluccio on 2019/04/14 11:42
The menu is not thought thru. The car choice is not obvious. If you accidentally pay for parking of a wrong vehicle, they will steal your money and never give it back.
Wish I could give ZERO stars
by BroMarSot on 2019/04/14 01:54
DO NOT USE THIS APP OR PUT IN YOUR CREDIT CARD NUMBER ON THEIR WEBSITE. THEY WILL CHARGE YOUR CARD WITHOUT AUTHORIZATION AND WILL NEVER REFUND YOU. This app and company is an absolute SCAM. Attempted to park in one of their garages and use their app to pay (a complete and utter waste of time). I made the mistake of putting in my credit card number through the ParkMobile website and was charged $39.32 without even putting in a space number or reserving a space. I emailed customer support more than a WEEK AGO asking for a refund due to the fact that I ended up finding parking elsewhere due to their confusing app that didn’t even work. Finally found the number for customer service when I realized I wasn’t going to get an email back in a timely manner and had the misfortune of speaking to a completely rude and unhelpful staff member. He proceeded to tell me that ParkMobile is just a third party between the customer and the parking lots and therefore would be unable to refund me the money....Okay??? So how do I go about getting my money back? He told me that I need to contact my bank and figure it out through them. All in all, completely horrible customer service and awful concept.
SCAM COMPANY
by Primadogga on 2019/04/13 18:12
These people list parking garages they have no contracts with - so you pay them, get to the garage, and have to pay for your parking again. They’ve done it to me twice. Never again!
DO NOT TRUST
by pcrick on 2019/04/11 18:51
Parked my car with park mobile in Berkeley. Woke up to a 50 dollar parking ticket! Thanks Park Mobile! Gonna have to try and dispute this now on my vacation UPDATE - Dispute failed. Still had to pay the ticket. Not worth the risk. Pay the meter and delete this app!
Difficult
by Just looking 2 on 2019/04/10 21:39
Very difficult to setup and setup and setup again and again.
Doesn’t sync with meter maid system
by Simerpreet s on 2019/04/09 20:21
People still got a ticket as the system didn’t sync with the meter maid terminal.
1200 Binz
by Phyllis2Houston on 2019/04/08 15:35
My. F250 is jacked up to 8 feet so a normal parking garage just does not do the trick! Parking is so easy with this App! Thank you for helping me navigate and park easily!
Frustrating to use
by Dankass on 2019/04/08 13:54
I only use this because i have to just like everyone else does. The design is terrible. Not intuitive.
Would give zero stars if I could
by Floridian Sam on 2019/04/07 20:50
Totally unreliable. Sometimes it won’t load at all. Sometimes it won’t load zones. Sometimes it won’t let me switch from one car to another. Often gives me a message that it can’t start a parking session, so I pay manually, only to discover later that the app did start a parking session, so now I’ve paid twice for the same parking session.
Unreliable App
by fidhdjdjdjd on 2019/04/07 17:41
I got a parking ticket and I paid for parking thinking my car was safe while I’m enjoying my evening.
No history
by Su woo on 2019/04/07 12:14
This app works when it wants... and doesn’t work properly when I need it most.
Wish it didn’t exist
by LaaaLaaa Land on 2019/04/06 22:47
Prices are never consistent or match. Literally prices will change by the second as youre going to pay sometimes. Prices also don’t make sense (15 mins was $3.35 while 3 hours was $10.35) which also means they are most likely over selling lots and being dishonest in how they charge. I’ve had the encounter multiple times of attendants asking for cash in exchange for not charging in specifically park mobile lots. They also don’t allow businesses to validate 🙄 wish I could give negative stars
Dave
by Dem i on 2019/04/05 23:50
This app is terrible!
Nice app
by JSutton&Co on 2019/04/05 23:49
Great and convenient
Terrible user experience
by Swaptak on 2019/04/05 21:37
They changed the app and it’s less intuitive.
Fix the glitch!
by Hersikuz on 2019/04/05 20:19
I loved this app until it started to say I didn’t have an account each time I would try to sign in. Initially I remained signed in or face/finger recognition would automatically sign me in. Now, I have to sign in every single time I use the app, and I have to do it manually. Often times it says I do not have an account. Super frustrating especially when I just want to park and get on with my day or evening. Otherwise I would have given 5 stars.
Very complicated
by SteveMarin on 2019/04/05 19:47
This should be tied to clipper card. Don’t need another account. User interface could use a much needed update. It shouldn’t take 5 mins to play for parking. Needs much less typing!
Ticket
by Queen💓😍 on 2019/04/05 17:57
Still received a parking ticket
Hm.
by DanLSand on 2019/04/05 17:47
Could be easier to get started. Also, won’t accept PayPal with BALANCE.
Adicionar carro
by Mo Volpi on 2019/04/05 15:58
O app só permite adicionar 5 carros. Deveria permitir adicionar mais veículos igual o app PayByPhone
Charged me wrongfully
by lesliethepond on 2019/04/05 15:27
I paid for parking using this app but the meter still said it was expired and did not change. I then had to pay at the meter again, so I paid 12 for parking at the meter and 16 for parking with the app even though it didn’t work. The customer service is complete trash. I emailed them the day it happened and they have not responded. Delete this trash app. It’s unreliable and will take your money.
Got a ticket
by OD...13 on 2019/04/05 01:48
Halfway thru my session I got a DC city ticket in my spot. It said failure to display ticket?
Theft
by claudiamf95 on 2019/04/04 21:07
Used this app for a time and then got rid of it. Recently got notifications that I had started parking somewhere when I didn’t even have the app on my phone or in that city. They didn’t have a hotline to call and was only able to contact them through email. While the charge was small they basically responded that it was unlikely and it must be one of my friends or me sharing my password. None of those had happened and I find it infuriating that it was dismissed as a user error. Worked well for me when I used it but highly disappointed with customer service.
Awesomesauce with awesome sprinkles on top!
by 17Me1717 on 2019/04/04 18:57
This app is excellent! No more coins! Major hassle reducer. Yea! In addition to the idea of a wireless parking meter and associated app, which is great, I find this one to be really well designed. There is an initial account setup, which is quick and easy. You put in ID details for yourself and your car, and select your desired payment method. After that, everything happens in one screen. You select your parking “zone” number based on what is labeled on the meter, then you input the amount of time desired, or select “maximum time” and you are done! The app screen will continuously show you a countdown of your time remaining. even alert you when your time is close to expiring if you want! In my town, they have one meter per two on-street spots. At first I was confused as to how the meter “knew” which car had what time remaining, but then I realized that’s why you input your car info. Makes perfect sense, and obviously saves the town money. Bottom line, this app is really easy to use, the user interface is wonderfully clear and intuitive. Big time saver, big coin and hassle eliminator, overall a really nice experience. Love it!
Inconsistent
by RaisedNathimal on 2019/04/04 14:40
Too often I have to reenter my payment and car info.
Account deletion
by drockjc on 2019/04/04 00:14
Refused a legal order to delete my account.
Times out
by cltaylor01 on 2019/04/03 16:56
I put 3.00 in ran back to car for .75, 20 steps and lost my 3.00.::why wouldn’t it recognize my plate at least with 3.00 credit
Got a ticket
by 30 $ less rich on 2019/04/03 06:18
Doesn’t work
Always asking for payment update
by crxpat on 2019/04/02 21:28
I don’t like this app very much because every time I try to park it always ask for update payment info, therefore I have like four updated payment information‘s which are all the same in my payment info. I would like to just be able to park put in the parking space number and my hours in push pay and MoveOn. But that seldom happens. Otherwise I think it’s OK.
Interface problem
by genericn on 2019/04/02 18:04
Should be easier to find add vehicle instead of having to back up from parkking session to stumble around to find it. Or simply alliow geneneric session with vehicle option later.
Would be awesome if it worked.
by tinskyeld on 2019/04/02 15:44
This app frequently forgets my payment method and I have to re-enter my card number about half the time. Which makes it almost more inconvenient than using a kiosk. It also forgets all of my parking history, so I don’t have record of parking and it never remembers my frequently used zone numbers.
App
by Teeboxx on 2019/04/02 15:27
Very easy app to work and it helps when you’re not carrying cash. Thanks
I don’t have to worry about whether I have quarters when I park
by mwhite5990 on 2019/04/02 14:15
As someone who rarely has cash/ quarters on me, I find paying on my phone very convenient. I also like how it automatically detects your parking zone and gives 15 min alerts when your parking time is running out.
Parking spots only come with paid version.
by Nich & Co 518 on 2019/04/01 22:56
Downloaded while under pressure to find a parking spot as we just arrived to Boston and the wife couldn’t find a spot. Turns out the free version only gives you a map to look at. No parking spots show until you buy the full.
Extra fees
by ticked off resident on 2019/04/01 22:56
Card reader doesn’t work and I have to pay an extra $0.60 to pay on the app.
Used to be a great app
by Billy bp on 2019/04/01 22:40
Then credit card expired and app refused to let me update and canceled access Would have been a simple fix And “support” never responded
I xcellent
by Heather Cottage on 2019/04/01 19:41
Good system, easy to install, & operate. Appreciate the parking updates.
Unhappy user
by knmin on 2019/04/01 17:29
The app was difficult over and over, frustrating, and several times i had to re-enter the card I wanted to use, change the password, then we have to pay more to use the app instead of coins. Just no good and over priced. And now I can’t send my rating! Cancel is the only option.
They will extort you for money
by joeyHuntsville on 2019/04/01 16:06
Gave me two violations and they were in the wrong had them removed and they still keep trying to give me violations and none on them have been valid they will steal from you
Scan ticket not working
by app_police999 on 2019/03/31 19:59
The app works, except, when I want to scan the bar code of a entry ticket so that I can skip the ticket pay machine upon leaving a parking structure. I’m getting an error message every time! What’s up with that? Please fix!
Really?!
by ssuckit on 2019/03/31 17:29
Pain in the butt. Too much input required. Got plenty of quarters in my ash tray. Spent forever paying for a ten minute parking spot. What if I didn’t have a phone? Infringement of my time and liberties.
Better than carrying quarters around
by Joedoc90 on 2019/03/31 14:27
Relatively easy to use. Convenient. Able to use with multiple vehicles. Alerts when parking is about to expire. No issues yet.
No refunds ask forgiveness?!!
by Kangster808 on 2019/03/31 06:58
So I accidentally choose the wrong car even though the previous day I changed defaults to my truck because I knew in advance I would be boating instead of using my car. Well guess what? once you make the mistake which people do, your out of luck, and they will NOT refund or credit your payment or give you a promo code. I paid twice just so I wouldn’t get a ticket. I did the right thing and they didn’t care and basically kept my money. I have an email from them saying you should just ask for forgiveness from the city. What?!!! How about a credit? I paid twice within minutes only to have money stolen at this point.
Barcodes! This tiny app with tiny buttons shows a cheap approach to data gathering
by sheisters! on 2019/03/30 23:48
Thanks
Best Parking App Ever
by WarVanEagle on 2019/03/30 23:08
Always convenient, and always saving my tail when I don’t have cash or coins handy.
Parking genius
by Scooch-aloo on 2019/03/30 22:45
Very convenient and easy steps to making my parking easy and fast.
Convenient!
by Ikabaud on 2019/03/30 21:36
Easy...
Very slow transaction to green light
by 아마존바이어 on 2019/03/30 21:33
Very slow transaction to green light
For no reason it said my payment method declined
by Brbtyu on 2019/03/30 19:49
Hassle
Unusable
by higinidkcnejdbdksnd on 2019/03/30 19:40
Every time I go to use the app it asks me to re-login and even that is not apparent until trying to pay fails. It is so frustrating to use this app. Why use this when you can just quickly run your credit card on the meter for less money.
Avoid! Save money and pain
by SaurCh on 2019/03/30 19:34
Used in SF. It showed available place, so we reserved and made payment on app. However upon reaching the direction as shown by Parkmobile, there was no marking to park (for what we already paid). Their zone numbers were completely wrong, even a cop writing parking citations could not recognize it. Their customer rep is impossible to reach. Save your money
Too many steps to park a car
by Jorge a mtz on 2019/03/30 18:50
Way too many steps to park a car
Need to add tips to User interface
by carpetoday! on 2019/03/30 17:20
This app works well just needs some user hints. I allowed Apple Pay to be default, and started to get errors every time I tried parking.It wasn’t clear how I could change that. Self service help has wrong information stating I should have an update button , after going through call center, found that you can drag the credit card up to make primary. While that’s great, they need to put a hint on the page, agent was rude and didn’t have the patience to listen . I can t believe he hung up on me as was stating this is not intuitive and they should add instructions .
Washington DC parking 😒
by NeezyTaughtYou_ on 2019/03/30 17:17
Very confusing!!!!
Terrible system
by Woodenspoon211239 on 2019/03/30 17:04
This app is soooooo bad. It’s impossible to do everything. Nothing is where it seems like it would be. Every city uses a different app. This whole system drives me nuts and I hate it.
Super handy! Park pay walk away!
by prkezy on 2019/03/30 15:58
Super service .... love the DK convenience!!
Unreliable!
by Yeye16 on 2019/03/30 00:33
Had 3 minutes and 45 seconds in the app and I still got a parking ticket and the meter was flashing red. Rather use quarters than this app again!
Ticketed With Guest Pass
by MommyMusician on 2019/03/30 00:11
This app in conjunction with my city’s parking permit rules/guest passes, does not work well. My best friend was ticketed after the app did not accept her payment or my guest pass. Tonight, I tried to use a guest pass for my boyfriend and it did not work either. Now paying $6 for my friends and family to come over. BS.
Convenient
by vj2e on 2019/03/29 23:06
Way easier than carrying change around
Easy deasey
by arhipson on 2019/03/29 22:10
No more walking in the torrential Florida rain to a kiosk and then getting wet getting your parking paid for. Just put the spot down in your phone and it’s taken care of. I do love it. Of course, you do get wet walking to your destination.
Convient asf
by Ysidroo on 2019/03/29 20:37
This takes the hassle out of worrying about running out of time so simple . Use this app we are in 2019
Meter still red
by krcbsac on 2019/03/29 19:21
Paid with app. Waited a minute or 2. And meter still red. Didn’t want to chance a $ expensive ticket. So had to pay meter with card as well. What a ripoff!!!!
ParkMobile Works Very Well in Santa Cruz!
by Mludwick123 on 2019/03/29 18:57
5 stars!
So far so good
by jinazaki on 2019/03/29 18:24
The big obvious issue is that most parking garages have miserable cell reception. Not your problem unless the app can be made leaner. My other issue is that it seems to want me to sign in with every use. U/n and pwd as well as favorite site #. First live try w app so we’ll see
Rip off
by Rnshan40 on 2019/03/29 14:04
Where’s the 3 hour option to park? Why do I pay for 4hours when I only need 3?
Great app 👌🏽
by tagretlover on 2019/03/29 13:50
Less anxiety while shopping 😅
Terrible app.
by EADGPLR50 on 2019/03/29 01:44
By the time I got it to work I could have left the car at home and walked
Cc
by jkjtrdcvuvd on 2019/03/28 22:58
Let me delete my Credit Card from the app! I would rather enter the cc number every transaction, than it be stored.
Too difficult and time consuming
by fl gorl on 2019/03/28 18:25
Takes too long.
What a rip off
by Hate Parking Fees on 2019/03/28 14:54
Who makes you pay to park at the Dr office? Cheap bastard.
Hour minimum
by gailygirl1 on 2019/03/28 14:00
We should be allowed to do less than an hour I don’t know why for a convenience even though we pay more to use the app that I have to do an hour when I only need 10 minutes Are used to allow less than an hour I think this is ridiculous I was on the car for five minutes and had To pay $1.50
Got a ticket 🤬
by n@135 on 2019/03/28 13:45
This app will cost you a lot of money - don’t use it. The non-existent customer support just adds injury to insult!
Worthless
by SterlinthKack on 2019/03/27 23:16
Trash. Nice job Chapel Hill
Payment
by hehendn on 2019/03/27 22:43
Whenever I try to load a new form of payment, the icon in the middle just spins and spins and the page to type in my new info doesn’t pop up.
Cindy
by Malfsterparking on 2019/03/27 22:40
I couldn’t select a duration. I had to pay for all night parking when all I needed was an hour.
Idiots
by BlaBlaBlaBla!! on 2019/03/27 22:09
Unable to add basic payment options. Fkn jerks!
Expect Tickets If You’d use this app
by vintech1976 on 2019/03/27 21:55
I got a ticket after using this app on the third occurrence. I paid for parking and still got a ticket. The app says the meters don’t sync with the app and could cause an issue. Better take 2 min to manually purchase your ticket from the kiosk else be ready for the trauma
Stupid parking
by ordinar joe sssssssssssdd on 2019/03/27 18:10
Only needed a short amount of time could not change duration - feel ripped off!!!
Transaction fee?!
by harrygrant1 on 2019/03/27 17:50
Transaction fee, really?
Everything but directions
by mightymac1369 on 2019/03/27 15:25
Great concept, but directions to parking lots would be useful and make it a little less stressful.
1 star
by ATS611 on 2019/03/27 15:14
I’m constantly locked out of my acct w. No assistance and you don’t have zone number signage up on all blocks which leads me to have to select zones that are close but may not be the actual zone.
Parking
by Yourine on 2019/03/27 15:11
Love the convenient of using this app.,
Useless app
by furious banker on 2019/03/27 13:12
This app barely works half the time.
awful
by johnayersc on 2019/03/27 11:36
terrible account support
You can eat dinner on the circle in an hour
by joehdsskin on 2019/03/26 22:30
Really sarasota??? What are you thinking? This is the stupidest implementation I have ever seen
Terribly unreliable - caused me a parking ticket l
by Jwillfisher on 2018/10/09 17:05
I don’t even have time to list all the things all the things that went wrong with this terrible functioning, unreliable app. I parked my car and walked off, opening to app to pay for my parking. The app then bugged out and had issue after issue. First, it would randomly sign me out and and wouldn’t let me sign back in, telling me my info was incorrect, or simply loading forever. Once it finally started realizing my info WAS correct, I tried to click on a zone and it wouldn’t load it. Then, when it finally did load it, it kept telling me I didn’t have a payment method on file, despite having used it before. When I went to add a payment method, it showed that I did indeed still have a payment method on file. I continuously opened and closed the app, again and again trying to get it to simply function properly, and every time it was a different issue, different bug. Eventually I became so frustrated with it that I went and grabbed my wallet, walked all the way back down to the parking space to pay manually, and upon arrival realized that I had received a parking ticket in the time that I spent trying to simply get to app to function. The app fails at the simplest levels, and is just terrible and unreliable in general. An app like this is supposed to be reliable - that’s the whole idea. Don’t waste your time on this.
No-help Desk
by Namaste CaliMan on 2018/09/19 17:13
Update 9/18: in response to ParkMobiles apology and offer to assist via email, I sent my third email support request on 11 August (previous emails on and 21 and 29 June) and not one email has been responded to. Stop acting like you have customer service when you clearly don’t. Bottom line: good app, convenient, but you’ll never ever get a refund should anything not work perfectly! And no one from “customer support” will ever respond to your emails. ====== The app is good and does what is says, but customer support is non-existent. The app warns that the service is merely a financial transaction tool between municipalities and the meter so the app developer will NOT process refunds. However the app offers an opportunity to forward your comments to the city to request a refund. I received an automated email once the ticket was opened, then nothing. I’ve sent follow up emails and not even an acknowledgment, nothing. The original email says it was from the park mobile helpdesk, but I’m pretty certain one doesn’t even exist. Why offer to facilitate communication with the municipality if you’re not going to do it in the first place and then not even get back to the customer with any update(s) much less an actual resolution. It’s been over a month and nothing.
Glitch caused me to get a parking ticket, but developers ultimately reimbursed me
by NM2112 on 2018/09/22 03:34
I parked and saw that parking could be paid through this app. I downloaded the app, entered my vehicle and payment information, entered the zone where I was parking, set it to pay for two hours ($2.85). I got confirmation and even saw the clock start counting down. I go to lunch, then come back to a $42 parking ticket. I check the app and somehow there is nothing in my activity history. Edit: I have sent the information as they requested. The event happened exactly as described above. I will update my review to include how this is handled once it is resolved. Edit #2: I've upgraded my review to 4 stars. The app didn't work and I got a ticket, but I was surprised to find that the developers actually responded to this, they investigated, and ultimately reimbursed me the price of the ticket. That's excellent customer service, which unfortunately isn't common these days. And for the record, I used the app again a couple of weekends ago (I made sure to take a screenshot this time) and it worked fine, so I'm not sure what happened with that first one.
Awful app and help is unreachable.
by Evgameeeeegirl :Pppp on 2018/04/18 16:21
I am going to have to delete the useless app because my bank card was stopped due to fraud, and I cannot enter my new number. No help available and not user friendly. Went into every conceivable help category and received no information that worked. It said I can change the card by tapping on the old one and reenter. Well that isn’t true. I spend 10 minutes trying to park before I got down on the floor of my car doing the search for coins. Then I went to my communities parking to complain about their app and they won’t take complaints - I have to contact an uncontactable company. So this company has total control of parking in my community and they have no way of being held accountable for how miserably their app works. I sat down at home and have been working on this for 1/2 an hour already without resolution in changing my payment. This is a junk poorly supported app and I have no choice but to erase it. What a crock and what bs. I am going to write a letter to my council members to let them know that this app is not workable and the parking office doesn’t want to hear it. Communities need to hold these companies accountable when they have dedicated their technology to this monopoly. Idiocy and incompetence.
So far so good
by dlerhetal on 2018/04/18 19:03
I hate to pay for parking because I’m an entitled rich white man, but if I’m going to have to endure the injustice of not just doing what I want when I want where I want, I can at least purchase the minimum park time while I sit here waiting for my daughter to get her stitches out and get notified when I run out of time so I can run down and put more money in the oh wait I’m getting a notification now that I’m running low on time I gotta go whaaaat I don’t gotta go I just click on extend my time while I sit here on my comfy bottom writing reviews for all my favorite apps and complaining about the barbarity if having to pay for parking why can’t They send servants to my house who could just carry me overhead while someone feeds me grapes. If I can’t live in that reality, I’ll at least pay for my parking virtually without interacting with people or parking meters oh no I think the receptionist wants to say something look away look away she said my name I gotta go now.
I like it
by TinyTBS on 2018/11/02 15:20
I’ve only used the app a couple of times but it’s always worked well for me. It’s fairly straight forward and easy to use. You can add any vehicle to your account quickly from anywhere. (I even added my daughters best friends car from home when needed to park, because they are teenagers and don’t always think ahead.) You can have multiple vehicles on your account. All of the info you need to know about a space (hour and minute rate, maximum time allowed in a space, etc) so you don’t accidentally get a ticket is given in the app when you chose a space/parking zone. I often use the app before I even get out of my car (and I counsel my children to do the same) which gives me a greater sense of security. I like that it warns you when your time is going to run out and I find it very convenient to be able to extend my time in a space from my smartphone rather than having to run out and feed the meter.
Worthless fad delete it now
by Bus it fix this! on 2019/03/14 22:39
There may be a lot of stupid and lazy people who still use this stupid app, but think of all people who don’t use it or have stopped using it. I still see plenty of people using stupid parking meters. My mother was all excited about paying for parking with your phone until she stopped using ParkMobile. I mean the app is great it saves me a trip to the parking meter to swipe my stupid credit card. This app even allows me to cheat the system by paying remotely when I saw parking enforcement ,but that got boring after a while. I eventually got a ticket since I selected the wrong plate number since I use multiple cars. What’s even more annoying is that I mistakenly still put in the wrong plate number and confirmed it. Then I had to pay twice😭. Just kidding! You just go through the time Consuming task of disputing the transaction with the credit card company. It’s the same thing with the stupid sections and spots. Maybe this doesn’t happen with everyone ,but I’m dyslexic so sometimes I misread all the numbers or press the wrong button. Think of how much better it would be if there was an edit feature. Anyways here’s my review.
Cost me a $30 violation
by GioZway on 2018/09/04 13:15
Older versions allowed easy switch between cars. Also clearly identified which car you were paying for parking. You need to now go into settings and change your default car anytime you want to pay for a different car that is already in your list of vehicles. I have three cars and was confused as to which car I had set as the default since it did not tell me as I was setting the parking duration. Paid a $30 violation plus the fee to the app plus the $6 to the city for the other car that was home in my driveway. MAKE IT EASY TO switch between cars like before. SETTINGS ARE NOT SOMETHING YOU SHOULD HAVE TO TINKER WITH WHEN YOU HAVE A CAR FULL OF KIDS AND YOU ARE TRYING TO PAY FOR PARKING. UPDATE: Changed to five stars from one star. App owner made good on promise to make things right. Expeditiously handled the complaint to my satisfaction- above and beyond which is rare. Thank you.
Will charge you outside of parking meter hours
by Maria Belem on 2018/01/23 15:46
Make sure you watch out what you are paying for. Make sure you know metered hours because the Parkmobile app will charge you regardless. I downloaded this app so I could pay for my parking and not miss my train. The app works fine except for one very bothersome component: It does not tell you what time to what time you are obligated to pay for parking. Instead it allows you to pay for parking at all hours of the day and night. I paid for parking from 8:15am - 4:15pm. There are no signs inside of the parking lot telling you the metered hours. So I paid those 8 hours. However, while I was still away I wasn’t going to be able to make it back until after 5pm so I paid $0.35 from 4:15pm to 5:15pm. I then paid again until 6:15pm. Even though the metered hours are only from 9am-5pm the app lets you pay their transaction fee during these off hours when you don’t have to pay for parking!
Do not try
by flnfrmheaven on 2018/12/15 16:39
Apparently I Went through all the trouble to download this app and pay through the app through my PayPal and it shows paid in my timer and began ticking away...but My meter was still flashing red saying it needed payment. After two minutes of it still flashing red I finally went ahead and made a payment with my debit card instead manually and that worked instantly. I double checked and screenshot all my information everything was correctly entered on the app. When I contacted customer service about this they basically said i’m out the money and should not have double paid. Even though it was flashing red telling me that it was expired still. And that I could’ve just fought it if they would’ve tried to give me a ticket. This is not appropriately set up and I would NOT recommend this to anyone. Do not waste your time. You’re going to end up with a big fight with this company or a big fight trying to get your ticket reversed because it does not sync up with the meter. This was verified though customer support.
No idea which meter is working
by w90coupe on 2018/08/20 12:21
They out stickers on each meter but some don’t even work or they are only good for 2 hours but they are digital. Walked to my office and thought I’ll pay my meter at 8am til 4pm but when it came to adding time it wasn’t available ! This morning I parked at a meter that is out front thinking it’s digital 10 hour meter and it’s only a two hour meter from 8-10 but when I parked there I could put 3 hours 7-10 but see, our meter people start at 8 but now it’s at 8 it’s only good for 2 hours. Seems fishy to me. Now the 2 hour meter cost me 90 cents when I could have just put in 50 cents for 2 hours. I thought this app was going to be helpful as I’m disabled and can’t walk back to meter to add two quarters :( so now I’ll have to pay 90 cents every two hours instead of 50 cents. They should post how much each meter will allow on the meter and not require you to drive to each one to check how long you can do it.
Paying for convenience, but with hidden costs
by philly1075 on 2018/05/25 16:11
This app making street parking and extending your parking time very easy. I live in Philadelphia, where metered on street parking is everywhere. The app makes it convenient to park, pay, and then see how much time you have left. The app also lets you extend your parking further. However, it charges you a significantly higher amount to do so and the up-charge is ridiculous. The app wanted to charge me $7 to extend by one hour, the same amount I had just paid for 3 hours. Then when the parking expired, I was not allowed to “re-park” in the zone (not actually a policy of Philadelphia parking, just the app). I had to go to my car anyways, where I used the on-street meter to pay for an additional hour in my spot without moving the car. I am fine with paying a small fee for the service, but it seems ridiculous to hike prices by so much to extend parking time. Will probably not use in the future.
Works well for me - multiple car is now well supported
by Tom9999912 on 2019/02/09 01:23
This app has been reliable and works well for me. My only issue is clunky support for multiple vehicles. There is no way that I’ve found to select a vehicle for a parking event other than the default one. So I have to go to vehicles, change the default and then park. Then I need to change it back for my more commonly used car. It would be so easy to include the option to choose one other than the default. I’m surprised it doesn’t have this capability. If I’m wrong and you can do this, I sure don’t see how. Update: the newest version provides a prominent notice of the cat being parked with the option to change to another vehicle. I guess that option has been there on the final for a while but I didn’t realize it. This solves my issue.
SCAMMM METER APP READ REVIEW!
by phrosties on 2019/02/04 17:01
U need to be able to extend parking on a 1hr parking spot. There should also be sometime of grace period. I keep getting tickets because of waiting for the meter to be expired to pay for the next hr. For example 1hr parking I have to extend it at least 1-2 mins before the 1 hr is up. Meaning I have to start a new session which in reality it causes me to over pay for parking. I end up paying 1hr for only 58mins of use. Also I’m always getting tickets because the parking agents have the ParkMobile app and wait until your parking is 1 sec expired to give u a ticket. The only way to prevent this from happening is to over pay your parking sessions over and over. Such a scam. You’ll end up paying from your house a few hrs of parking but than come to the car and realize you got a ticket because you didn’t extend it for 1 simple second. I’ve had to pay a couple thousand in parking tickets, fees and tolls because of this app. SCAMM SCAMMM SCAMMMMMMING YOUR MONEY WHEN YOU THOUGHT THIS APP WOULD MAKE YOUR LIFE EASIER AND CONVENIENT. FOOLS!!!
Used the Park Mobile App, got a parking ticket
by Mike Bully on 2017/10/27 15:30
I used the app to pay for parking on 2 different zones in one day (let’s call them Zone A and B). Parking in Zone A I had no problem. When I parked for an appointment later in the afternoon, it was in Zone B. I vividly remember carefully inputting the Zone B’s number when I was paying for my second parking spot. After my appointment in the afternoon, to my dismay, there was a parking citation on my windshield. Upon investigating, it looked like the app copied the zone number from Zone A when I was inputting info for Zone B (even though I carefully put in the correct one, the app must have autofilled it, I cannot see any other way it could’ve happened). Therefore, the parking enforcement officer couldn’t see my payment for that zone. I appealed the $15 parking ticket but was eventually denied. I strongly believe that a glitch in the program caused me to receive this ticket and that your company should be responsible for its payment. I emailed customer support but has not had any reply as of yet.
Easy meter monitoring
by Karen Vail on 2018/09/15 21:02
I’ve used the app four times and I’m impressed. While others waited in line at the pay stations I pulled out my phone and paid while I was on my way to my appointment. Quick and painless. The reminder that the meter is expiring might be my favorite feature. Assuming I don’t have the glitches others have reported, this app is a huge leap in parking. Update: as i’ve continued to use the app, more glitches appear: forgets my profile, allows me to go through with processing, and just before payment it tells me that I need to add a vehicle. I have to cancel everything, go back to add a vehicle – but there are three vehicles already on my account! Numerous other such glitches have occurred (like telling me I needed to add a payment method – but there already two credit cards, and Apple Pay, on the account), making me spend time to redo the entire payment process. This app has potential, but not ready for prime time. And since it’s been in use for so long, there’s no excuse.
Awesomesauce with awesome sprinkles on top!
by 17Me1717 on 2019/04/04 18:57
This app is excellent! No more coins! Major hassle reducer. Yea! In addition to the idea of a wireless parking meter and associated app, which is great, I find this one to be really well designed. There is an initial account setup, which is quick and easy. You put in ID details for yourself and your car, and select your desired payment method. After that, everything happens in one screen. You select your parking “zone” number based on what is labeled on the meter, then you input the amount of time desired, or select “maximum time” and you are done! The app screen will continuously show you a countdown of your time remaining. even alert you when your time is close to expiring if you want! In my town, they have one meter per two on-street spots. At first I was confused as to how the meter “knew” which car had what time remaining, but then I realized that’s why you input your car info. Makes perfect sense, and obviously saves the town money. Bottom line, this app is really easy to use, the user interface is wonderfully clear and intuitive. Big time saver, big coin and hassle eliminator, overall a really nice experience. Love it!
Just a few suggestions
by sailorachel on 2018/02/16 15:46
First of all, as a college student, I love this app. It’s really helped me out because I have classes and studios that last more than 2 hours and running out to fill the meter is a bit ridiculous. My one complaint about this app is that I don’t get notified about half the time that my meter has expired. With the way my school parking is, if I go more than 15 minutes without paying I have a very high chance of getting a ticket. I think it would be a great addition to the Parkmobile app if there was a feature to let you know once you’ve gotten a citation so you don’t keep paying all day long when you’ve already been ticketed. Or, come up with a way to have an all day parking choice so everyone doesn’t have to keep their phone on them at all times. Thanks!
Not paying to park, paying to reserve a spot.
by Buster Ruby on 2017/11/18 17:08
First time using the app, looked on the map for a place I wanted to park it stated it would be $25. Set my time 6 PM to 1 AM. Paid my $25. I was driving oversize vehicle so I knew in New York they will charge extra for that. Arrived a half an hour early to pick up my vehicle. Was charged $32 extra. The complete bill was $57. The parking attendant informed me that he would be charging $10 more for oversize vehicle, which is what I expected. What I didn’t expect was to be pay more than $25 to park as per the app. I called customer support. The support person was not at all knowledgeable or understanding my situation. It’s took her 25 minutes to finally tell me that I did not pay $25 to park but just to reserve the spot. Not at all what I thought I was going to pay. Also if she just said that to me immediately I wouldn’t be waiting around for 25 minutes. It was a freaking nightmare at 1:30am in the morning. I will never use this app again and I suggest you do the same.
Not the easiest
by Crispyds on 2018/05/30 19:22
Love the ease and convenience of being able to pay remotely with your phone and even extend your time remotely – probably one of the best perks. Disappointed that Apple Pay is not a default and that it is up to each municipality and or area to accept Apple Pay. I thought the app simply wasn’t working until I stumbled upon a list of cities that Apple Pay is accepted. It turns out only a tiny parking lot is all that takes Apple Pay in the City of St. Louis. All of their public street parking requires a credit card on file. Not awesome. Signage and zone numbers need to be tightened up quite a bit. I’m finding more often than not I still have to get out of the car to figure out where the hell I’m parked or what zone I’m in because you certainly can’t read the tiny little signs that are facing the wrong direction instead of angled toward the car.
Developers: something‘s wrong with the app’s ability to use cellular 3G/LTE
by Economistist on 2019/03/08 18:43
I’ve used this app for a few years and have had zero complaints—only compliments, in fact—until recently. I don’t use it on a daily basis, but over numerous attempts during the last few months, opening the app has only ever caused a notification to immediately pop up on my phone saying that the app can’t work due to a connection error. I figured it was an app-wide problem or server issue and that it would be fixed quickly. However today I tried the app again and happened to be connected to WiFi, and it worked perfectly. It seems the app is working fine and updating with live parking data, but I can’t connect except through WiFi. I don’t know what the issue is but I hope the developers see this and fix it. This app’s purpose is totally defeated until it works with cell service, but when it does I’ll be happy to change this review to 5 stars.
dissatisfied
by win2.0.1 on 2018/10/03 19:35
I have been a very frequent user of parkmoblie, and had been happy with it. Not long ago I used it for the to reserve a parking garage for the first time, but the access road was closed due to emergency road work, preventing any access to the garage. I couldn't park as planned and was late for my work. I requested a refund from parkmoblie, knowing it wasn't their fault, and with some difficulty (was told to call the garage, which told me to call parkmobile, repeat three times) they granted a "one time" refund. The difficulty with which this was granted and the customer service, which made me feel like I was a perpetrator and the beneficiary of some grand gesture in form of a refund, makes me much less likely to ever use the app again. Instead of thanking me for my frequent use and apologizing for what happened, I now am fearful that should that happen again they will not even give me the courtesy of listening.
Useless and Ripoff
by Big City Queen on 2018/08/23 16:27
Doesn’t work after taking your money and leaving you stranded in a parking garage you will have to pay to get out of. So after paying twice for parking in downtown Sam Francisco, I called customer service only to be bounced around by every rep I spoke to, May who said she was transferring me to a specialist only to just put me back at beginning of que then got Beth who told me refunds should be 2-3 days, this being the 4th and then says she can’t see the current progress and that would need to call the corporate office giving me the same exact number I had called to get nowhere with both here and May. Both useless, incompetent, and dishonest. This app is a RIPOFF and will waste both your time and money! Avoid it!!
Horrible APP!
by gabzbsn on 2018/08/20 03:22
What would be one functionality of a parking app that would be just complete common sense? How to I extend my time. A simple button on the main screen where you see your time running out? Nope. Have to go through numerous articles in the help menu which still doesn’t address it. Tried this for the first and last time and still received a $25 citation from the city. Even showed them a picture of my car parked right under the sign with copies of my paid receipts. THIS APP DOES NOT WORK. I do respect the fact that you responded! Hats off to you! However, based on the majority of these reviews, there’s a ton of work to be done. The city took care of it for me and also mentioned they received numerous complaints about this App. I don’t honestly see how the reviews add up to 4.7. What you said sounds great but it’s impossible to see it on the App. Always room for improvement and I’m happy you are taking the steps to address these concerns.
Uselessly User friendly
by B-lyn13 on 2018/04/14 11:16
It’s nice and easy to pull up the zone and spaces, plus pay. However, if you run into any issues, there’s no help for you and you basically are stuck. Like quickly selecting the wrong vehicle, my bad. I fat fingered, got it. However, there’s nothing they can do. Absolutely nothing and no way to forgive or help work with human error. Plus the transaction fee is fairly steep compared to other parking apps. You can’t modify the vehicle, stop the session, get the money back, nothing. This isn’t the first issue I’ve had, but it’s the first one I’m finally reporting. Much prefer MobileNow! Take note ParkMobile. Not that you’ll care because you’re making money whether or not people are happy, but if you want even more happy people using the app, try working with them a LITTLE bit. Obviously you’re doing something right with 4.4 stars, just not consistently enough for me.
Unreliable App
by A-snap on 2018/12/03 16:16
This is the worst parking app I have ever used. There are a number of issues with this crap app. First, it does t seem to remember my log in info ever. Once I finally log into the stupid thing, it will tell me I have to input my card info (even though I have used it just the other day). Once I enter it, it takes forever to load and then tells me that card info is already on my account. Then when it comes to parking, I have received 2 parking tickets from my school. I take the shuttle from one campus to another. I would park, open the app, go through all the crap it makes you do to pay, walk to my bus and get on, it then would take forever to process a payment, just to tell me that the payment couldn’t be completed and would log me out of my account. This app has some serious issues and then need to be fixed. I would suggest just paying the ticket booth or parking machine cause this app is garbage.
Parking Meters Only!
by SloopJB2015 on 2018/01/30 05:12
I originally downloaded this app for using with parking meters in DC, and for that purpose ParkingMobile seemed reputable enough. I then made the mistake of trusting them for booking a space in a parking garage. I booked the space and was charged, but when I arrived at the garage, I was told that it was full and that the ParkMobile “reservation” was meaningless and would not be honored. When I called ParkMobile to complain, I was told that I would get a refund of the charge, since I was denied access, but apparently it was just a way to get me off the phone b/c I never, ever received a refund, even after a follow up call. So I ended up paying twice to park. Once to ParkMobile for a bogus “reservation”, and another to a garage which actually gave me what I paid for, namely, a place to park. And in the future I will give my business to ParkMobiles competitors, who seem as though they can handle this type of stuff.
Terrible - do not bother
by IWishIWasTheMonsterYouThinkIAm on 2018/07/28 18:24
I used to use this app with no problem. Now it does not work. 1) it friezes on a spinning logo for minutes at a time 2) it logs you out constantly 3) it only sometimes accepts your password when you try to log back in 4) it suggests zones that are close to you and then says those same zones are not available near you 5) it will not take a new credit card (the “add card button” sometimes just does not work) 6) similarly with the add PayPal button 7) the login screen often just erases what you have entered when you try to log in instead of logging you in 8) at some point they added a “feature” where “this zone does not allow back to back parking” which defeats the whole helpfulness of the app... the ability to re-up your parking without going back to your car. This app is now way more hassle than it is worth. Keep a roll of quarters in your car and don’t bother with this app!
There’s an issue with the log in
by AdrianaBatista on 2018/12/03 16:01
I have been signing in with no problem until today when it randomly logged me out and won’t let me log back in saying that my login is invalid. When I try to select “forgot my password” it tells me the email I’m providing is invalid. Ive been using the same credentials for almost 6 months and have been parking in the same lot in the same space for almost 6 months. The app isn’t even picking up the closest zones and spots that are near my office (close to where I park). This isn’t the first time this has happened but it’s getting ridiculous now. EDIT: I was able to log in but now my payment info is erased and I cant use my apply pay now? This is so stupid. How do you offer you can use Apple Pay but no way to actually add it. Honestly if the app isn’t usable just don’t release it until the bugs are worked out. Now I have the privilege of getting a ticket.
Clever time saver
by Dontbuythisproduct on 2019/02/19 22:04
I was skeptical at first. How can you rely on an app to pay for your parking? I tried it out - it was straightforward as I made my selection. I had one upfront question about a receipt but that got answered when my parking time was up. I received my receipt by email. I can think of only one downside to using an app for this... what if the internet wasn’t working or the app was on a maintenance break, but I wouldn’t expect that to happen too often and besides, if you use a VISA card for parking, you could have similar problems. Overall, I’m very pleased with this app and would recommend it to anyone who has reliable access to the internet.
Could be better
by Lucy23rd on 2019/02/05 00:00
In general, this app is pretty useful, but I’ve had problems with it freezing, logging me out, and not processing payment when I thought it had gone through. My biggest annoyance with it though, is when you have more than one car connected to the app. You chose which car you are parking later in the process and it is really easy to miss that. I *REALLY* wish it would ask you which car you are parking FIRST, then move forward with location, duration, etc. I just barely avoided a ticket today, because I had my husband’s car, not mine, and hadn’t checked to switch the cars. This isn’t the first time I’ve paid for parking for the wrong car. I realize the fault is mine, but the app could make it much more obvious.
What’s wrong with the people who own this app?!
by RobbyLeeRose on 2019/02/04 00:02
In spite of paying more for the convenience, my husband and I have use the app for sometime now. However, they made unauthorized charges for 2 parking sessions when there was no charge at the lot those days. This was due to the holiday season. One of the times I completed the transaction but then reached out to them asking them to cancel the charges. The 2nd time I only began to enter a parking session, noticed the sign and never completed the process. Yet, we were charged both times. Emailed asking for an adjustment. Never heard back. When we got the AMEX bill I disputed the charges only to find the next time I tried to use the app I was blocked. For a company that charges a premium for parking, to block a customer who’s been using them for years now seems really stupid. And we try not to do business with stupid companies! Wake up!!
Updates are infuriating
by Dipnoi on 2018/07/02 02:09
Every time the app is updated I go through a many minute process to start using the app again because for some reason my information has been dropped or needs updating. This always seems to happen just when I need to park quickly. Sitting in my vehicle fussing with the app when I need to get on to my destination is infuriating. Often the new interface pops up looking totally unfamiliar and only settles back into something like its former self after unpredictable delays. This has happened several times in the last six months!!! I want the app to work reliably and without delays. Are all of these updates really needed? I’d find another parking app except that my town and university only accept ParkMobile. I am a hostage - please make me feel better about the constant frustration updates.
Concept good, but some serious downsides
by D$12 on 2018/06/29 05:39
The idea of the app is very good and I have found it very useful. However, I have a major complaint that has really bothered me, the fact that you can not adjust anything once you have submitted for the parking space. Today, I had to pay twice for a parking spot because I paid for the wrong license plate the first time and they wouldn’t let me change it. Thus requiring for me to pay for a whole new spot for my correct license plate, while still being charged for a different car that wasn’t there. This is super frustrating, at least give like a 10 minute grace period to make adjustments (like for wrong license plate, or parking spot/zone, etc.). I understand that this is a business trying to make money, but understand that people are human and make mistakes and treat us like so.
Buggy, no recourse for fines
by Tuscan248 on 2019/03/19 00:42
I live downtown, so public parking is an everyday need for me, my girlfriend, and visitors. Our city chose to integrate with this app a few years ago, and I’ve been forced use it or nothing at all. The city offers extended time payments that are only available through the app. Unfortunately, I’ve received at least 5 parking tickets because of problems with the app and I have no recourse. Several times, the app didn’t save the parking session that I had just booked. I’ve caught it once as it happened, but the other times resulted in parking tickets. I had an older iPhone at the time, so I’m thinking it got bogged down before the transaction could get recorded to the server. The only way I could have caught it was to check that I got an email, but I’m often in a hurry to get somewhere right after I park my car. At least 3 other times, the app defaulted to select my girlfriend’s car instead of my own, so while I had paid ParkMobile, I still got a ticket because there was no payment tied to my car. I tried appealing to the city in all cases, but they only directed my to contact the app developers. I would absolutely use a different service if I could, but these guys are the only option since the city chose to use them exclusively.
Good in theory but beware!!!
by Nbdcool on 2019/02/08 17:54
I’ve used this a few times with success. BUT BEWARE!!!! There’s no option to choose what car you’re using when you park. I had added a rental car but did not select it as a default vehicle and got a $64 parking ticket as a result! Luckily the parking guy took pity on me and let me off with a warning and told me this happens to a lot of people Second, when you extend time there’s no way to prove when you extended it. It said that I had extended my time after the original time had expired, which was the first point I was trying to make when contesting my ticket. If there was a parking history option that would be better since your credit card doesn’t show the time of the transaction. If there is a way to pay manually with hard proof, do that instead of using this app
Does not understand
by Honeebee2 on 2018/06/13 19:41
At first I loved this app - so easy to pull out the phone and enter the info. Lately though it has not been reliable. It has asked me to sign in and use my fingerprint ID, then just keeps buffering. If I enter my password then I don’t have a valid account. Then, the app does not recognize when I am in a zone, standing right in front of the machine! Twice in a week I have been stranded and had to pay with a credit card - totally negating the need for the app! Last week it charged me when I could not get on line and also used my car edit card to pay - double charged. I have updated the app and restarted my phone - nothing seems to work - very frustrating!
Keep me logged in/face recognition
by katsings2u on 2018/02/01 00:52
Ive used this for several years in Santa Cruz, Ca now and have liked it for the most part. I have been burned by the meter too many times and 35 cents is worth it to avoid a parking ticket. However, when they updated to a new version a year or two ago, the app doesn’t seem to save my login info for very long (I only use it every month or two). I have to look up my password every time I park and by that time I could have made change at the change machine. I’ve marked the fingerprint and face recognition in both my phones but it doesn’t ever work either. Just a bit time consuming when you’re trying to be on time for an appointment, etc.
When it works, it’s great. Otherwise extremely aggravating.
by Rudeman51 on 2018/07/31 23:10
Once again, app won’t allow me to park without adding a new payment method, and only gives me the option of adding Visa Checkout which I don’t use or want. Under payment methods, it shows my current MasterCard, PayPal, and a $9.30 credit in my ParkMobile Wallet. What is wrong with the payment methods already on file??? (Btw, the app is updated and so is my OS and phone.) This has happened to me many times over the years, and I see in your reviews that I’m not alone. If this were a free app I would be more understanding, but we pay a fee every time we use it, so I expect not to experience the same problem repeatedly. You know about this problem so why don’t you fix it once and for all?
Customer Service is Fantastic
by ftrmsnickjonas on 2017/11/08 16:24
I’ve been using this app daily for 6 months to pay for my parking and I’ve only ever had one issue. Last week, there was a connectivity issue and my payment didn’t go through. The customer service team was super responsive on social media and walked me through a solution. In the case that you experience an issue with this app, just reach out to customer service. They’re incredible, responsive and very supportive. I will continue to use this app whenever I park anywhere. It makes parking (which can be stressful at my busy train station) easy and convenient. Thanks Parkmobile!
Irritating app
by No Nick Name Jones on 2019/03/01 13:37
When I first downloaded this app it worked perfectly. I had issues. It did exactly what it is supposed to do. NOW...the app never finds the nearby zones. I have to remember the zone number to manually type it in every day. I turned off certain notifications and it still sends them to me. It completely lost my payment methods when I wanted to pay but when I looked in my profile it showed my payment methods right there. It lost the cars in profile. It has just been a mess. I contacted their customer service and the rep asked me to uninstall and reinstall the app. When I did that it brought back my payment methods but it still doesn’t show my nearby zones or my recent activity. It’s absolutely annoying.
App not always reliable.
by KLM Miami on 2018/10/04 16:06
I use the app daily, sometimes more than once a day to park around Miami Beach. However, on a few occasions now, I’ve been given a ticket even when the parking has been correctly paid for. The problem being, the machines that the officers use to check on whether you’ve paid for your parking don’t always have the latest information. The machines are slow. I even tested this out the other day with a in a parking lot. I paid for my parking, then went over to the officer and asked him to make sure the payment had gone through. It had not gone through. I’ve just also had another parking citation dismissed. Back in June, I paid to park for one hour just off Lincoln Rd. Upon returning to my vehicle with almost 20mins still left to park, I was being issued a ticket. Of course, once the ticket is printed there is nothing the officer can do. He agreed with me that I had indeed paid for my parking and still had time left, but his machine hadn’t updated and showed, even after 40mins, that I had not paid. So even though I use this app daily, I’m not happy with how information is updated so slow.
Love this app! But awkward in space parking
by tickle-fish on 2018/06/22 17:10
I use this app at work and all over town all the time. It’s convenient, easy to use and fairly intuitive. My only gripe is that when I’m in a park-by-number lot I can never get it to work. So for example I’ll park in a lot with a park mobile number and numbers on each space. Park mobile will let me input the lot number as well as a space number but then when I hit “park” the app is like “no can do”. I’m not super tech savvy so it’s totally possible this would get fixed if I synced updates or something but I think apps like this should be usable for people in the “mildly skilled at tech but no maven” category like me. But other than that it’s awesome!!!
Parking not available at this time
by Invadermars on 2018/11/28 15:56
I was unfortunate to have been visiting during the time that Myrtle Beach still required paid parking in October. No matter which zone I entered into the app, it would automatically go to a no parking available page. This is the off-season with tons of parking spaces however not a single nearby zone had parking available. I’d check days later and it’s the same thing. I would’ve gone with an actual parking meter if this app was not the sole method to pay for parking in the area I was in. EDIT: If that’s the case, that the app turns off parking based off what Myrtle Beach told you. Maybe you should have the app tell the user. Because Myrtle Beach signs state otherwise. That paid parking is still required. Different people sat in their cars in several lots as if they were keeping watch. And I was not taking the risk of being towed.
Horrible App
by CeeJay14 on 2017/12/28 14:58
What app doesn't have a stop time but have an "extend time" button. I called customer support and wasted my time when they couldn't fix the problem. When initially speaking to the representative who isn't even based in the US 🙄 she could have told me initially that the problem couldn't be fixed why go through the whole verification finding my location when you really couldn't stop my transaction spent over 10 mins on the phone to say "once it was started it can not be stopped" and when asked to speak to her supervisor she made me wait for one minute just to hear her voice again "acting" like the supervisor! Straight bull ! DO NOT USE THIS APP UNTIL THEY ADD A STOP BUTTON TO THE TIME! They will charge you even though you mistakenly put the wrong car on the meter even though the other car you wanted to add is on the account.
Fatal flaw
by PhrygiaMod on 2017/09/19 17:34
While this app has a lot going for it, unfortunately it has a serious design flaw which has cost me $$$ and forces me to go with a one star rating. The flaw is that if you park as I do at a New York State MTA lot, weekends are free. Thus if you leave your car over the weekend and want to say park for two days, Monday and Tuesday, you have to wait until Sunday eve to pay otherwise the app incorrectly charges you for the free weekend time. This means I have to set various reminders to alert me when I should start parking in the app. This flaw again cost me big time this weekend when I was distracted and failed to heed my reminders. The need to set reminders to use the app is a useless step which would be trivial to correct. However, although I've contacted the developers on multiple occasions to request a fix, they have ignored the request. This, one star.
Good but needs to be better
by Slisabet on 2018/08/15 13:36
Parkmobile is convenient, but if you make a mistake there is no way to get your money back. That said, their software once malfunctioned and they refunded my money for that. If you have multiple cars, You have to be very careful: it’s easy to put money on the wrong car, and you will get a ticket. That should be made clearer in the app. I was once ticketed in a rainstorm while sitting in the car trying to get the app to load. I fought the ticket but didn’t win. Another time it didn’t load quickly enough and I was ticketed while walking away from the car. Use this app carefully or you will pay plenty extra for the convenience.
Don't do the "Pro" version. Free ver works good.
by LJ Elevias on 2019/02/21 23:29
Earlier versions of this app sucked, but they seemed to iron out the "confirmation of payment" issue. That being said, the app charges a "convenience fee" for each transaction, including adding more time. This can come in handy though on a nasty weather day, and the 30 cents extra may be worth not having to fumble with the machine, or, adding more time to the meter. "PRO" version is a waste being that they promise a "reduced" convenience fee, and "show available parking" option, but no such luck on either. I'm cancelling to Pro version soon. SIDE NOTE ABOUT THE METERS: You will still be given a parking slip from the meter even if street cleaning times prohibit it, unlike the NYC meters, which won't give you a slip during prohibited times. It's a $40 parking fine. PLUS, being that you enter your plate number in the machine (or online entering meter zone number) I imagine that a ticket officer may be alerted that your time had expired and visits the zone that you parked in looking for your plate. It's kind of like shooting fish in a barrel. (this is just a hunch while I research this more).
Still received a parking citation
by dmbleist on 2018/08/07 16:56
I just received a parking ticket in Ocean City, Maryland after using your app to pay to park. Now the reason is my fault. Because I have multiple cars in my account on the Park Mobile app and I selected the wrong vehicle for the meter. However I think you should make selecting the proper car part of the transaction procedure when checking out. This way people who use your app to pay are able to make sure the correct car is selected before paying for the meter. *Update* after receiving a response from the app developer I now see where you can select the proper vehicle to set the meter for. Thank you for your help!
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All Versions
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App name
ParkMobile - Find Parking
Description
With over 13 million users, ParkMobile is a smarter way to park. Easily pay for on-street and off-street parking right from your mobile device. You can also reserve parking ahead of time in garages and stadium venues across the country. ParkMobile is available in over 350 cities including New York, San Francisco, Washington, DC, Atlanta, Chicago, Miami, New Orleans, Dallas, St. Louis, Minneapolis, Pittsburgh and Philadelphia. Why Use ParkMobile? • Skip the meter and easily pay for parking right on your mobile device • Extend your parking time remotely from the app • Get alerts so you know when your parking session is going to expire • Reserve parking spots in garages ahead of time to save up to 50% off drive-up rates • Find areas of the city where there is available parking and avoid areas where there’s no parking • Available in more than 3000 locations coast-to-coast including stadiums, airports, universities and more. How It Works: • On- and Off-Street Parking: Enter the zone number on the posted signs in your area. Select the amount of time you want to park, and start your session. Extend time in the app if you are running late. • Parking Reservations: Search the area where you want to park and select the specific garage location. Choose the date/time and complete your reservation. Follow the instructions in your confirmation to redeem at the parking facility. App Features: • Customizable notifications delivered via email, text and/or app • Save your favorite parking locations for next time • Store up to five cars in your account • “Find your car” feature directs you back to the location where you parked • Turn-by-turn directions to the parking garage where you reserved your spot • Multiple payment methods available including PayPal, Visa Checkout, ApplePay, MasterPass, ChasePay and most major credit cards • Parking Availability feature shows streets with open parking spots in your area Looking for Help? At ParkMobile, we’re serious about customer service. We process over 200,000 parking transactions every day and we know that every now and then, something might go wrong. If you have an issue, we will do everything we can to make it right. Our customer service 24/7/365. If you need help, here’s how to get in touch with us: Web: https://parkmobile.io/ Email: helpdesk@parkmobile.io Online Help Center: https://parkmobile.zendesk.com/hc/en-us Video Tutorials: https://www.youtube.com/playlist?list=PLkFsfUAHrnUc5jOm9XtjOmmJQt4YTTCyA Twitter: https://twitter.com/ParkMobile Facebook: https://www.facebook.com/ParkMobile/ Thanks for downloading the parkmobile app and discovering a smarter way to park.
Doesn’t let you add cards from phone app
by shehrvd on 2019/04/21 23:21
Cumbersome VISA check out, Pay Pal— why can’t I just type in a regular card number to add?
Not working like it used to..
by Blessme1 on 2019/04/21 16:23
WiFi or LTE SHOULD FUNCTION, buggy, doesn’t load, sits in buffering to tell you not connected! Doesn’t let you sign in, doesn’t let you get out, doesn’t recognize designated parking WITH the code straight from the parking section...doesn’t function while you’re waiting and everyone is lining up at the parking meter cause...their app isn’t working...smh
It won’t shut off once you left the parking lot.
by Anniec716 on 2019/04/21 04:34
What the? First off it wouldn’t load and the number on the parking lot was not in service. Got it to load. But now it won’t let me shut it down. I’ve been out of the parking lot for 30 minutes.
Unreliable
by Manuel Esk on 2019/04/21 00:41
I wouldn’t use this app. There have been occasions where they have taken my funds, and then the money doesn’t show up on the meter, forcing me to pay twice.
Useless
by Luisito807 on 2019/04/20 14:26
I thought the app shows free parking where I’m currently at, waste of time
Terrible support
by Royalogic on 2019/04/19 19:55
If I could give this app 0 stars I would. I parked on a college campus and started a session with the wrong car selected. I paid and immediately realized the issue. I tried navigating the app to cancel/change the number plate for the session but couldn’t find anything. I then reached out to their customer support number and I was immediately told “I can’t do anything about that”. Repeatedly before I could say anything the man talked over me and refused to listen to what I had to say. He then went as far as hanging up on me before I could get a word out. Terrible app, poorly designed, and atrocious support. If you can avoid using this app definitely do that. I know I’ll be deleting this app for sure.
Transaction fee?!
by baadaaboo on 2019/04/19 19:28
Electronic meter is to save the city money hiring workers to collect coins and meter maintenance. Why do we need to pay transaction fee? The other meter app doesn’t change anything.
Well done
by Slabow on 2019/04/18 22:37
Best idea ever
🤷🏽‍♂️
by Dramalution on 2019/04/18 22:35
What’s up guys? I am unable to adjust the duration of the park. The app decided for me the first duration would be 11 minutes. The next time at the same location the duration is 633 minutes. Why would I wanna be here 11 hours? There was no option to adjust the time. This app has always been frustrating to use. My first experience was being unable to sign in. Please help, this is not a helpful tool as of yet.
Doesn’t work with Amex
by Skot553311 on 2019/04/18 18:55
Doesn’t work with Amex
Touch ID
by Eleven11_ on 2019/04/18 18:19
Touch ID sign in doesn’t work on iOS 12.0.1
Plain doesn’t work
by #sonothelpful on 2019/04/18 17:11
Sitting here wondering if I’m going to get a ticket since the app won’t download and work and the phone number to call isn’t helpful either.
It is not working
by Reykeyris on 2019/04/18 02:14
This application is a scam I used to pay my parking in Washington DC because the meter is not working I was paying through my phone all the time when I got my car had a ticket for overtime meter for that reason we do not trust these applications they are a steal do not waste time in this application
Worst experience ever
by chul223 on 2019/04/14 22:45
The app is horrible. Very unreliable. It does not let you select the amount of hours. By default you are chosen 6 hours of parking when All I really need is a few hours. The app it self is not user friendly at all. Never parking where this green meter parking signs are ever again.
Bummer
by Pavluccio on 2019/04/14 11:42
The menu is not thought thru. The car choice is not obvious. If you accidentally pay for parking of a wrong vehicle, they will steal your money and never give it back.
Wish I could give ZERO stars
by BroMarSot on 2019/04/14 01:54
DO NOT USE THIS APP OR PUT IN YOUR CREDIT CARD NUMBER ON THEIR WEBSITE. THEY WILL CHARGE YOUR CARD WITHOUT AUTHORIZATION AND WILL NEVER REFUND YOU. This app and company is an absolute SCAM. Attempted to park in one of their garages and use their app to pay (a complete and utter waste of time). I made the mistake of putting in my credit card number through the ParkMobile website and was charged $39.32 without even putting in a space number or reserving a space. I emailed customer support more than a WEEK AGO asking for a refund due to the fact that I ended up finding parking elsewhere due to their confusing app that didn’t even work. Finally found the number for customer service when I realized I wasn’t going to get an email back in a timely manner and had the misfortune of speaking to a completely rude and unhelpful staff member. He proceeded to tell me that ParkMobile is just a third party between the customer and the parking lots and therefore would be unable to refund me the money....Okay??? So how do I go about getting my money back? He told me that I need to contact my bank and figure it out through them. All in all, completely horrible customer service and awful concept.
SCAM COMPANY
by Primadogga on 2019/04/13 18:12
These people list parking garages they have no contracts with - so you pay them, get to the garage, and have to pay for your parking again. They’ve done it to me twice. Never again!
DO NOT TRUST
by pcrick on 2019/04/11 18:51
Parked my car with park mobile in Berkeley. Woke up to a 50 dollar parking ticket! Thanks Park Mobile! Gonna have to try and dispute this now on my vacation UPDATE - Dispute failed. Still had to pay the ticket. Not worth the risk. Pay the meter and delete this app!
Difficult
by Just looking 2 on 2019/04/10 21:39
Very difficult to setup and setup and setup again and again.
Doesn’t sync with meter maid system
by Simerpreet s on 2019/04/09 20:21
People still got a ticket as the system didn’t sync with the meter maid terminal.
1200 Binz
by Phyllis2Houston on 2019/04/08 15:35
My. F250 is jacked up to 8 feet so a normal parking garage just does not do the trick! Parking is so easy with this App! Thank you for helping me navigate and park easily!
Frustrating to use
by Dankass on 2019/04/08 13:54
I only use this because i have to just like everyone else does. The design is terrible. Not intuitive.
Would give zero stars if I could
by Floridian Sam on 2019/04/07 20:50
Totally unreliable. Sometimes it won’t load at all. Sometimes it won’t load zones. Sometimes it won’t let me switch from one car to another. Often gives me a message that it can’t start a parking session, so I pay manually, only to discover later that the app did start a parking session, so now I’ve paid twice for the same parking session.
Unreliable App
by fidhdjdjdjd on 2019/04/07 17:41
I got a parking ticket and I paid for parking thinking my car was safe while I’m enjoying my evening.
No history
by Su woo on 2019/04/07 12:14
This app works when it wants... and doesn’t work properly when I need it most.
Wish it didn’t exist
by LaaaLaaa Land on 2019/04/06 22:47
Prices are never consistent or match. Literally prices will change by the second as youre going to pay sometimes. Prices also don’t make sense (15 mins was $3.35 while 3 hours was $10.35) which also means they are most likely over selling lots and being dishonest in how they charge. I’ve had the encounter multiple times of attendants asking for cash in exchange for not charging in specifically park mobile lots. They also don’t allow businesses to validate 🙄 wish I could give negative stars
Dave
by Dem i on 2019/04/05 23:50
This app is terrible!
Nice app
by JSutton&Co on 2019/04/05 23:49
Great and convenient
Terrible user experience
by Swaptak on 2019/04/05 21:37
They changed the app and it’s less intuitive.
Fix the glitch!
by Hersikuz on 2019/04/05 20:19
I loved this app until it started to say I didn’t have an account each time I would try to sign in. Initially I remained signed in or face/finger recognition would automatically sign me in. Now, I have to sign in every single time I use the app, and I have to do it manually. Often times it says I do not have an account. Super frustrating especially when I just want to park and get on with my day or evening. Otherwise I would have given 5 stars.
Very complicated
by SteveMarin on 2019/04/05 19:47
This should be tied to clipper card. Don’t need another account. User interface could use a much needed update. It shouldn’t take 5 mins to play for parking. Needs much less typing!
Ticket
by Queen💓😍 on 2019/04/05 17:57
Still received a parking ticket
Hm.
by DanLSand on 2019/04/05 17:47
Could be easier to get started. Also, won’t accept PayPal with BALANCE.
Adicionar carro
by Mo Volpi on 2019/04/05 15:58
O app só permite adicionar 5 carros. Deveria permitir adicionar mais veículos igual o app PayByPhone
Charged me wrongfully
by lesliethepond on 2019/04/05 15:27
I paid for parking using this app but the meter still said it was expired and did not change. I then had to pay at the meter again, so I paid 12 for parking at the meter and 16 for parking with the app even though it didn’t work. The customer service is complete trash. I emailed them the day it happened and they have not responded. Delete this trash app. It’s unreliable and will take your money.
Got a ticket
by OD...13 on 2019/04/05 01:48
Halfway thru my session I got a DC city ticket in my spot. It said failure to display ticket?
Theft
by claudiamf95 on 2019/04/04 21:07
Used this app for a time and then got rid of it. Recently got notifications that I had started parking somewhere when I didn’t even have the app on my phone or in that city. They didn’t have a hotline to call and was only able to contact them through email. While the charge was small they basically responded that it was unlikely and it must be one of my friends or me sharing my password. None of those had happened and I find it infuriating that it was dismissed as a user error. Worked well for me when I used it but highly disappointed with customer service.
Awesomesauce with awesome sprinkles on top!
by 17Me1717 on 2019/04/04 18:57
This app is excellent! No more coins! Major hassle reducer. Yea! In addition to the idea of a wireless parking meter and associated app, which is great, I find this one to be really well designed. There is an initial account setup, which is quick and easy. You put in ID details for yourself and your car, and select your desired payment method. After that, everything happens in one screen. You select your parking “zone” number based on what is labeled on the meter, then you input the amount of time desired, or select “maximum time” and you are done! The app screen will continuously show you a countdown of your time remaining. even alert you when your time is close to expiring if you want! In my town, they have one meter per two on-street spots. At first I was confused as to how the meter “knew” which car had what time remaining, but then I realized that’s why you input your car info. Makes perfect sense, and obviously saves the town money. Bottom line, this app is really easy to use, the user interface is wonderfully clear and intuitive. Big time saver, big coin and hassle eliminator, overall a really nice experience. Love it!
Inconsistent
by RaisedNathimal on 2019/04/04 14:40
Too often I have to reenter my payment and car info.
Account deletion
by drockjc on 2019/04/04 00:14
Refused a legal order to delete my account.
Times out
by cltaylor01 on 2019/04/03 16:56
I put 3.00 in ran back to car for .75, 20 steps and lost my 3.00.::why wouldn’t it recognize my plate at least with 3.00 credit
Got a ticket
by 30 $ less rich on 2019/04/03 06:18
Doesn’t work
Always asking for payment update
by crxpat on 2019/04/02 21:28
I don’t like this app very much because every time I try to park it always ask for update payment info, therefore I have like four updated payment information‘s which are all the same in my payment info. I would like to just be able to park put in the parking space number and my hours in push pay and MoveOn. But that seldom happens. Otherwise I think it’s OK.
Interface problem
by genericn on 2019/04/02 18:04
Should be easier to find add vehicle instead of having to back up from parkking session to stumble around to find it. Or simply alliow geneneric session with vehicle option later.
Would be awesome if it worked.
by tinskyeld on 2019/04/02 15:44
This app frequently forgets my payment method and I have to re-enter my card number about half the time. Which makes it almost more inconvenient than using a kiosk. It also forgets all of my parking history, so I don’t have record of parking and it never remembers my frequently used zone numbers.
App
by Teeboxx on 2019/04/02 15:27
Very easy app to work and it helps when you’re not carrying cash. Thanks
I don’t have to worry about whether I have quarters when I park
by mwhite5990 on 2019/04/02 14:15
As someone who rarely has cash/ quarters on me, I find paying on my phone very convenient. I also like how it automatically detects your parking zone and gives 15 min alerts when your parking time is running out.
Parking spots only come with paid version.
by Nich & Co 518 on 2019/04/01 22:56
Downloaded while under pressure to find a parking spot as we just arrived to Boston and the wife couldn’t find a spot. Turns out the free version only gives you a map to look at. No parking spots show until you buy the full.
Extra fees
by ticked off resident on 2019/04/01 22:56
Card reader doesn’t work and I have to pay an extra $0.60 to pay on the app.
Used to be a great app
by Billy bp on 2019/04/01 22:40
Then credit card expired and app refused to let me update and canceled access Would have been a simple fix And “support” never responded
I xcellent
by Heather Cottage on 2019/04/01 19:41
Good system, easy to install, & operate. Appreciate the parking updates.
Unhappy user
by knmin on 2019/04/01 17:29
The app was difficult over and over, frustrating, and several times i had to re-enter the card I wanted to use, change the password, then we have to pay more to use the app instead of coins. Just no good and over priced. And now I can’t send my rating! Cancel is the only option.
They will extort you for money
by joeyHuntsville on 2019/04/01 16:06
Gave me two violations and they were in the wrong had them removed and they still keep trying to give me violations and none on them have been valid they will steal from you
Scan ticket not working
by app_police999 on 2019/03/31 19:59
The app works, except, when I want to scan the bar code of a entry ticket so that I can skip the ticket pay machine upon leaving a parking structure. I’m getting an error message every time! What’s up with that? Please fix!
Really?!
by ssuckit on 2019/03/31 17:29
Pain in the butt. Too much input required. Got plenty of quarters in my ash tray. Spent forever paying for a ten minute parking spot. What if I didn’t have a phone? Infringement of my time and liberties.
Better than carrying quarters around
by Joedoc90 on 2019/03/31 14:27
Relatively easy to use. Convenient. Able to use with multiple vehicles. Alerts when parking is about to expire. No issues yet.
No refunds ask forgiveness?!!
by Kangster808 on 2019/03/31 06:58
So I accidentally choose the wrong car even though the previous day I changed defaults to my truck because I knew in advance I would be boating instead of using my car. Well guess what? once you make the mistake which people do, your out of luck, and they will NOT refund or credit your payment or give you a promo code. I paid twice just so I wouldn’t get a ticket. I did the right thing and they didn’t care and basically kept my money. I have an email from them saying you should just ask for forgiveness from the city. What?!!! How about a credit? I paid twice within minutes only to have money stolen at this point.
Barcodes! This tiny app with tiny buttons shows a cheap approach to data gathering
by sheisters! on 2019/03/30 23:48
Thanks
Best Parking App Ever
by WarVanEagle on 2019/03/30 23:08
Always convenient, and always saving my tail when I don’t have cash or coins handy.
Parking genius
by Scooch-aloo on 2019/03/30 22:45
Very convenient and easy steps to making my parking easy and fast.
Convenient!
by Ikabaud on 2019/03/30 21:36
Easy...
Very slow transaction to green light
by 아마존바이어 on 2019/03/30 21:33
Very slow transaction to green light
For no reason it said my payment method declined
by Brbtyu on 2019/03/30 19:49
Hassle
Unusable
by higinidkcnejdbdksnd on 2019/03/30 19:40
Every time I go to use the app it asks me to re-login and even that is not apparent until trying to pay fails. It is so frustrating to use this app. Why use this when you can just quickly run your credit card on the meter for less money.
Avoid! Save money and pain
by SaurCh on 2019/03/30 19:34
Used in SF. It showed available place, so we reserved and made payment on app. However upon reaching the direction as shown by Parkmobile, there was no marking to park (for what we already paid). Their zone numbers were completely wrong, even a cop writing parking citations could not recognize it. Their customer rep is impossible to reach. Save your money
Too many steps to park a car
by Jorge a mtz on 2019/03/30 18:50
Way too many steps to park a car
Need to add tips to User interface
by carpetoday! on 2019/03/30 17:20
This app works well just needs some user hints. I allowed Apple Pay to be default, and started to get errors every time I tried parking.It wasn’t clear how I could change that. Self service help has wrong information stating I should have an update button , after going through call center, found that you can drag the credit card up to make primary. While that’s great, they need to put a hint on the page, agent was rude and didn’t have the patience to listen . I can t believe he hung up on me as was stating this is not intuitive and they should add instructions .
Washington DC parking 😒
by NeezyTaughtYou_ on 2019/03/30 17:17
Very confusing!!!!
Terrible system
by Woodenspoon211239 on 2019/03/30 17:04
This app is soooooo bad. It’s impossible to do everything. Nothing is where it seems like it would be. Every city uses a different app. This whole system drives me nuts and I hate it.
Super handy! Park pay walk away!
by prkezy on 2019/03/30 15:58
Super service .... love the DK convenience!!
Unreliable!
by Yeye16 on 2019/03/30 00:33
Had 3 minutes and 45 seconds in the app and I still got a parking ticket and the meter was flashing red. Rather use quarters than this app again!
Ticketed With Guest Pass
by MommyMusician on 2019/03/30 00:11
This app in conjunction with my city’s parking permit rules/guest passes, does not work well. My best friend was ticketed after the app did not accept her payment or my guest pass. Tonight, I tried to use a guest pass for my boyfriend and it did not work either. Now paying $6 for my friends and family to come over. BS.
Convenient
by vj2e on 2019/03/29 23:06
Way easier than carrying change around
Easy deasey
by arhipson on 2019/03/29 22:10
No more walking in the torrential Florida rain to a kiosk and then getting wet getting your parking paid for. Just put the spot down in your phone and it’s taken care of. I do love it. Of course, you do get wet walking to your destination.
Convient asf
by Ysidroo on 2019/03/29 20:37
This takes the hassle out of worrying about running out of time so simple . Use this app we are in 2019
Meter still red
by krcbsac on 2019/03/29 19:21
Paid with app. Waited a minute or 2. And meter still red. Didn’t want to chance a $ expensive ticket. So had to pay meter with card as well. What a ripoff!!!!
ParkMobile Works Very Well in Santa Cruz!
by Mludwick123 on 2019/03/29 18:57
5 stars!
So far so good
by jinazaki on 2019/03/29 18:24
The big obvious issue is that most parking garages have miserable cell reception. Not your problem unless the app can be made leaner. My other issue is that it seems to want me to sign in with every use. U/n and pwd as well as favorite site #. First live try w app so we’ll see
Rip off
by Rnshan40 on 2019/03/29 14:04
Where’s the 3 hour option to park? Why do I pay for 4hours when I only need 3?
Great app 👌🏽
by tagretlover on 2019/03/29 13:50
Less anxiety while shopping 😅
Terrible app.
by EADGPLR50 on 2019/03/29 01:44
By the time I got it to work I could have left the car at home and walked
Cc
by jkjtrdcvuvd on 2019/03/28 22:58
Let me delete my Credit Card from the app! I would rather enter the cc number every transaction, than it be stored.
Too difficult and time consuming
by fl gorl on 2019/03/28 18:25
Takes too long.
What a rip off
by Hate Parking Fees on 2019/03/28 14:54
Who makes you pay to park at the Dr office? Cheap bastard.
Hour minimum
by gailygirl1 on 2019/03/28 14:00
We should be allowed to do less than an hour I don’t know why for a convenience even though we pay more to use the app that I have to do an hour when I only need 10 minutes Are used to allow less than an hour I think this is ridiculous I was on the car for five minutes and had To pay $1.50
Got a ticket 🤬
by n@135 on 2019/03/28 13:45
This app will cost you a lot of money - don’t use it. The non-existent customer support just adds injury to insult!
Worthless
by SterlinthKack on 2019/03/27 23:16
Trash. Nice job Chapel Hill
Payment
by hehendn on 2019/03/27 22:43
Whenever I try to load a new form of payment, the icon in the middle just spins and spins and the page to type in my new info doesn’t pop up.
Cindy
by Malfsterparking on 2019/03/27 22:40
I couldn’t select a duration. I had to pay for all night parking when all I needed was an hour.
Idiots
by BlaBlaBlaBla!! on 2019/03/27 22:09
Unable to add basic payment options. Fkn jerks!
Expect Tickets If You’d use this app
by vintech1976 on 2019/03/27 21:55
I got a ticket after using this app on the third occurrence. I paid for parking and still got a ticket. The app says the meters don’t sync with the app and could cause an issue. Better take 2 min to manually purchase your ticket from the kiosk else be ready for the trauma
Stupid parking
by ordinar joe sssssssssssdd on 2019/03/27 18:10
Only needed a short amount of time could not change duration - feel ripped off!!!
Transaction fee?!
by harrygrant1 on 2019/03/27 17:50
Transaction fee, really?
Everything but directions
by mightymac1369 on 2019/03/27 15:25
Great concept, but directions to parking lots would be useful and make it a little less stressful.
1 star
by ATS611 on 2019/03/27 15:14
I’m constantly locked out of my acct w. No assistance and you don’t have zone number signage up on all blocks which leads me to have to select zones that are close but may not be the actual zone.
Parking
by Yourine on 2019/03/27 15:11
Love the convenient of using this app.,
Useless app
by furious banker on 2019/03/27 13:12
This app barely works half the time.
awful
by johnayersc on 2019/03/27 11:36
terrible account support
You can eat dinner on the circle in an hour
by joehdsskin on 2019/03/26 22:30
Really sarasota??? What are you thinking? This is the stupidest implementation I have ever seen
Terribly unreliable - caused me a parking ticket l
by Jwillfisher on 2018/10/09 17:05
I don’t even have time to list all the things all the things that went wrong with this terrible functioning, unreliable app. I parked my car and walked off, opening to app to pay for my parking. The app then bugged out and had issue after issue. First, it would randomly sign me out and and wouldn’t let me sign back in, telling me my info was incorrect, or simply loading forever. Once it finally started realizing my info WAS correct, I tried to click on a zone and it wouldn’t load it. Then, when it finally did load it, it kept telling me I didn’t have a payment method on file, despite having used it before. When I went to add a payment method, it showed that I did indeed still have a payment method on file. I continuously opened and closed the app, again and again trying to get it to simply function properly, and every time it was a different issue, different bug. Eventually I became so frustrated with it that I went and grabbed my wallet, walked all the way back down to the parking space to pay manually, and upon arrival realized that I had received a parking ticket in the time that I spent trying to simply get to app to function. The app fails at the simplest levels, and is just terrible and unreliable in general. An app like this is supposed to be reliable - that’s the whole idea. Don’t waste your time on this.
No-help Desk
by Namaste CaliMan on 2018/09/19 17:13
Update 9/18: in response to ParkMobiles apology and offer to assist via email, I sent my third email support request on 11 August (previous emails on and 21 and 29 June) and not one email has been responded to. Stop acting like you have customer service when you clearly don’t. Bottom line: good app, convenient, but you’ll never ever get a refund should anything not work perfectly! And no one from “customer support” will ever respond to your emails. ====== The app is good and does what is says, but customer support is non-existent. The app warns that the service is merely a financial transaction tool between municipalities and the meter so the app developer will NOT process refunds. However the app offers an opportunity to forward your comments to the city to request a refund. I received an automated email once the ticket was opened, then nothing. I’ve sent follow up emails and not even an acknowledgment, nothing. The original email says it was from the park mobile helpdesk, but I’m pretty certain one doesn’t even exist. Why offer to facilitate communication with the municipality if you’re not going to do it in the first place and then not even get back to the customer with any update(s) much less an actual resolution. It’s been over a month and nothing.
Glitch caused me to get a parking ticket, but developers ultimately reimbursed me
by NM2112 on 2018/09/22 03:34
I parked and saw that parking could be paid through this app. I downloaded the app, entered my vehicle and payment information, entered the zone where I was parking, set it to pay for two hours ($2.85). I got confirmation and even saw the clock start counting down. I go to lunch, then come back to a $42 parking ticket. I check the app and somehow there is nothing in my activity history. Edit: I have sent the information as they requested. The event happened exactly as described above. I will update my review to include how this is handled once it is resolved. Edit #2: I've upgraded my review to 4 stars. The app didn't work and I got a ticket, but I was surprised to find that the developers actually responded to this, they investigated, and ultimately reimbursed me the price of the ticket. That's excellent customer service, which unfortunately isn't common these days. And for the record, I used the app again a couple of weekends ago (I made sure to take a screenshot this time) and it worked fine, so I'm not sure what happened with that first one.
Awful app and help is unreachable.
by Evgameeeeegirl :Pppp on 2018/04/18 16:21
I am going to have to delete the useless app because my bank card was stopped due to fraud, and I cannot enter my new number. No help available and not user friendly. Went into every conceivable help category and received no information that worked. It said I can change the card by tapping on the old one and reenter. Well that isn’t true. I spend 10 minutes trying to park before I got down on the floor of my car doing the search for coins. Then I went to my communities parking to complain about their app and they won’t take complaints - I have to contact an uncontactable company. So this company has total control of parking in my community and they have no way of being held accountable for how miserably their app works. I sat down at home and have been working on this for 1/2 an hour already without resolution in changing my payment. This is a junk poorly supported app and I have no choice but to erase it. What a crock and what bs. I am going to write a letter to my council members to let them know that this app is not workable and the parking office doesn’t want to hear it. Communities need to hold these companies accountable when they have dedicated their technology to this monopoly. Idiocy and incompetence.
So far so good
by dlerhetal on 2018/04/18 19:03
I hate to pay for parking because I’m an entitled rich white man, but if I’m going to have to endure the injustice of not just doing what I want when I want where I want, I can at least purchase the minimum park time while I sit here waiting for my daughter to get her stitches out and get notified when I run out of time so I can run down and put more money in the oh wait I’m getting a notification now that I’m running low on time I gotta go whaaaat I don’t gotta go I just click on extend my time while I sit here on my comfy bottom writing reviews for all my favorite apps and complaining about the barbarity if having to pay for parking why can’t They send servants to my house who could just carry me overhead while someone feeds me grapes. If I can’t live in that reality, I’ll at least pay for my parking virtually without interacting with people or parking meters oh no I think the receptionist wants to say something look away look away she said my name I gotta go now.
I like it
by TinyTBS on 2018/11/02 15:20
I’ve only used the app a couple of times but it’s always worked well for me. It’s fairly straight forward and easy to use. You can add any vehicle to your account quickly from anywhere. (I even added my daughters best friends car from home when needed to park, because they are teenagers and don’t always think ahead.) You can have multiple vehicles on your account. All of the info you need to know about a space (hour and minute rate, maximum time allowed in a space, etc) so you don’t accidentally get a ticket is given in the app when you chose a space/parking zone. I often use the app before I even get out of my car (and I counsel my children to do the same) which gives me a greater sense of security. I like that it warns you when your time is going to run out and I find it very convenient to be able to extend my time in a space from my smartphone rather than having to run out and feed the meter.
Worthless fad delete it now
by Bus it fix this! on 2019/03/14 22:39
There may be a lot of stupid and lazy people who still use this stupid app, but think of all people who don’t use it or have stopped using it. I still see plenty of people using stupid parking meters. My mother was all excited about paying for parking with your phone until she stopped using ParkMobile. I mean the app is great it saves me a trip to the parking meter to swipe my stupid credit card. This app even allows me to cheat the system by paying remotely when I saw parking enforcement ,but that got boring after a while. I eventually got a ticket since I selected the wrong plate number since I use multiple cars. What’s even more annoying is that I mistakenly still put in the wrong plate number and confirmed it. Then I had to pay twice😭. Just kidding! You just go through the time Consuming task of disputing the transaction with the credit card company. It’s the same thing with the stupid sections and spots. Maybe this doesn’t happen with everyone ,but I’m dyslexic so sometimes I misread all the numbers or press the wrong button. Think of how much better it would be if there was an edit feature. Anyways here’s my review.
Cost me a $30 violation
by GioZway on 2018/09/04 13:15
Older versions allowed easy switch between cars. Also clearly identified which car you were paying for parking. You need to now go into settings and change your default car anytime you want to pay for a different car that is already in your list of vehicles. I have three cars and was confused as to which car I had set as the default since it did not tell me as I was setting the parking duration. Paid a $30 violation plus the fee to the app plus the $6 to the city for the other car that was home in my driveway. MAKE IT EASY TO switch between cars like before. SETTINGS ARE NOT SOMETHING YOU SHOULD HAVE TO TINKER WITH WHEN YOU HAVE A CAR FULL OF KIDS AND YOU ARE TRYING TO PAY FOR PARKING. UPDATE: Changed to five stars from one star. App owner made good on promise to make things right. Expeditiously handled the complaint to my satisfaction- above and beyond which is rare. Thank you.
Will charge you outside of parking meter hours
by Maria Belem on 2018/01/23 15:46
Make sure you watch out what you are paying for. Make sure you know metered hours because the Parkmobile app will charge you regardless. I downloaded this app so I could pay for my parking and not miss my train. The app works fine except for one very bothersome component: It does not tell you what time to what time you are obligated to pay for parking. Instead it allows you to pay for parking at all hours of the day and night. I paid for parking from 8:15am - 4:15pm. There are no signs inside of the parking lot telling you the metered hours. So I paid those 8 hours. However, while I was still away I wasn’t going to be able to make it back until after 5pm so I paid $0.35 from 4:15pm to 5:15pm. I then paid again until 6:15pm. Even though the metered hours are only from 9am-5pm the app lets you pay their transaction fee during these off hours when you don’t have to pay for parking!
Do not try
by flnfrmheaven on 2018/12/15 16:39
Apparently I Went through all the trouble to download this app and pay through the app through my PayPal and it shows paid in my timer and began ticking away...but My meter was still flashing red saying it needed payment. After two minutes of it still flashing red I finally went ahead and made a payment with my debit card instead manually and that worked instantly. I double checked and screenshot all my information everything was correctly entered on the app. When I contacted customer service about this they basically said i’m out the money and should not have double paid. Even though it was flashing red telling me that it was expired still. And that I could’ve just fought it if they would’ve tried to give me a ticket. This is not appropriately set up and I would NOT recommend this to anyone. Do not waste your time. You’re going to end up with a big fight with this company or a big fight trying to get your ticket reversed because it does not sync up with the meter. This was verified though customer support.
No idea which meter is working
by w90coupe on 2018/08/20 12:21
They out stickers on each meter but some don’t even work or they are only good for 2 hours but they are digital. Walked to my office and thought I’ll pay my meter at 8am til 4pm but when it came to adding time it wasn’t available ! This morning I parked at a meter that is out front thinking it’s digital 10 hour meter and it’s only a two hour meter from 8-10 but when I parked there I could put 3 hours 7-10 but see, our meter people start at 8 but now it’s at 8 it’s only good for 2 hours. Seems fishy to me. Now the 2 hour meter cost me 90 cents when I could have just put in 50 cents for 2 hours. I thought this app was going to be helpful as I’m disabled and can’t walk back to meter to add two quarters :( so now I’ll have to pay 90 cents every two hours instead of 50 cents. They should post how much each meter will allow on the meter and not require you to drive to each one to check how long you can do it.
Paying for convenience, but with hidden costs
by philly1075 on 2018/05/25 16:11
This app making street parking and extending your parking time very easy. I live in Philadelphia, where metered on street parking is everywhere. The app makes it convenient to park, pay, and then see how much time you have left. The app also lets you extend your parking further. However, it charges you a significantly higher amount to do so and the up-charge is ridiculous. The app wanted to charge me $7 to extend by one hour, the same amount I had just paid for 3 hours. Then when the parking expired, I was not allowed to “re-park” in the zone (not actually a policy of Philadelphia parking, just the app). I had to go to my car anyways, where I used the on-street meter to pay for an additional hour in my spot without moving the car. I am fine with paying a small fee for the service, but it seems ridiculous to hike prices by so much to extend parking time. Will probably not use in the future.
Works well for me - multiple car is now well supported
by Tom9999912 on 2019/02/09 01:23
This app has been reliable and works well for me. My only issue is clunky support for multiple vehicles. There is no way that I’ve found to select a vehicle for a parking event other than the default one. So I have to go to vehicles, change the default and then park. Then I need to change it back for my more commonly used car. It would be so easy to include the option to choose one other than the default. I’m surprised it doesn’t have this capability. If I’m wrong and you can do this, I sure don’t see how. Update: the newest version provides a prominent notice of the cat being parked with the option to change to another vehicle. I guess that option has been there on the final for a while but I didn’t realize it. This solves my issue.
SCAMMM METER APP READ REVIEW!
by phrosties on 2019/02/04 17:01
U need to be able to extend parking on a 1hr parking spot. There should also be sometime of grace period. I keep getting tickets because of waiting for the meter to be expired to pay for the next hr. For example 1hr parking I have to extend it at least 1-2 mins before the 1 hr is up. Meaning I have to start a new session which in reality it causes me to over pay for parking. I end up paying 1hr for only 58mins of use. Also I’m always getting tickets because the parking agents have the ParkMobile app and wait until your parking is 1 sec expired to give u a ticket. The only way to prevent this from happening is to over pay your parking sessions over and over. Such a scam. You’ll end up paying from your house a few hrs of parking but than come to the car and realize you got a ticket because you didn’t extend it for 1 simple second. I’ve had to pay a couple thousand in parking tickets, fees and tolls because of this app. SCAMM SCAMMM SCAMMMMMMING YOUR MONEY WHEN YOU THOUGHT THIS APP WOULD MAKE YOUR LIFE EASIER AND CONVENIENT. FOOLS!!!
Used the Park Mobile App, got a parking ticket
by Mike Bully on 2017/10/27 15:30
I used the app to pay for parking on 2 different zones in one day (let’s call them Zone A and B). Parking in Zone A I had no problem. When I parked for an appointment later in the afternoon, it was in Zone B. I vividly remember carefully inputting the Zone B’s number when I was paying for my second parking spot. After my appointment in the afternoon, to my dismay, there was a parking citation on my windshield. Upon investigating, it looked like the app copied the zone number from Zone A when I was inputting info for Zone B (even though I carefully put in the correct one, the app must have autofilled it, I cannot see any other way it could’ve happened). Therefore, the parking enforcement officer couldn’t see my payment for that zone. I appealed the $15 parking ticket but was eventually denied. I strongly believe that a glitch in the program caused me to receive this ticket and that your company should be responsible for its payment. I emailed customer support but has not had any reply as of yet.
Easy meter monitoring
by Karen Vail on 2018/09/15 21:02
I’ve used the app four times and I’m impressed. While others waited in line at the pay stations I pulled out my phone and paid while I was on my way to my appointment. Quick and painless. The reminder that the meter is expiring might be my favorite feature. Assuming I don’t have the glitches others have reported, this app is a huge leap in parking. Update: as i’ve continued to use the app, more glitches appear: forgets my profile, allows me to go through with processing, and just before payment it tells me that I need to add a vehicle. I have to cancel everything, go back to add a vehicle – but there are three vehicles already on my account! Numerous other such glitches have occurred (like telling me I needed to add a payment method – but there already two credit cards, and Apple Pay, on the account), making me spend time to redo the entire payment process. This app has potential, but not ready for prime time. And since it’s been in use for so long, there’s no excuse.
Awesomesauce with awesome sprinkles on top!
by 17Me1717 on 2019/04/04 18:57
This app is excellent! No more coins! Major hassle reducer. Yea! In addition to the idea of a wireless parking meter and associated app, which is great, I find this one to be really well designed. There is an initial account setup, which is quick and easy. You put in ID details for yourself and your car, and select your desired payment method. After that, everything happens in one screen. You select your parking “zone” number based on what is labeled on the meter, then you input the amount of time desired, or select “maximum time” and you are done! The app screen will continuously show you a countdown of your time remaining. even alert you when your time is close to expiring if you want! In my town, they have one meter per two on-street spots. At first I was confused as to how the meter “knew” which car had what time remaining, but then I realized that’s why you input your car info. Makes perfect sense, and obviously saves the town money. Bottom line, this app is really easy to use, the user interface is wonderfully clear and intuitive. Big time saver, big coin and hassle eliminator, overall a really nice experience. Love it!
Just a few suggestions
by sailorachel on 2018/02/16 15:46
First of all, as a college student, I love this app. It’s really helped me out because I have classes and studios that last more than 2 hours and running out to fill the meter is a bit ridiculous. My one complaint about this app is that I don’t get notified about half the time that my meter has expired. With the way my school parking is, if I go more than 15 minutes without paying I have a very high chance of getting a ticket. I think it would be a great addition to the Parkmobile app if there was a feature to let you know once you’ve gotten a citation so you don’t keep paying all day long when you’ve already been ticketed. Or, come up with a way to have an all day parking choice so everyone doesn’t have to keep their phone on them at all times. Thanks!
Not paying to park, paying to reserve a spot.
by Buster Ruby on 2017/11/18 17:08
First time using the app, looked on the map for a place I wanted to park it stated it would be $25. Set my time 6 PM to 1 AM. Paid my $25. I was driving oversize vehicle so I knew in New York they will charge extra for that. Arrived a half an hour early to pick up my vehicle. Was charged $32 extra. The complete bill was $57. The parking attendant informed me that he would be charging $10 more for oversize vehicle, which is what I expected. What I didn’t expect was to be pay more than $25 to park as per the app. I called customer support. The support person was not at all knowledgeable or understanding my situation. It’s took her 25 minutes to finally tell me that I did not pay $25 to park but just to reserve the spot. Not at all what I thought I was going to pay. Also if she just said that to me immediately I wouldn’t be waiting around for 25 minutes. It was a freaking nightmare at 1:30am in the morning. I will never use this app again and I suggest you do the same.
Not the easiest
by Crispyds on 2018/05/30 19:22
Love the ease and convenience of being able to pay remotely with your phone and even extend your time remotely – probably one of the best perks. Disappointed that Apple Pay is not a default and that it is up to each municipality and or area to accept Apple Pay. I thought the app simply wasn’t working until I stumbled upon a list of cities that Apple Pay is accepted. It turns out only a tiny parking lot is all that takes Apple Pay in the City of St. Louis. All of their public street parking requires a credit card on file. Not awesome. Signage and zone numbers need to be tightened up quite a bit. I’m finding more often than not I still have to get out of the car to figure out where the hell I’m parked or what zone I’m in because you certainly can’t read the tiny little signs that are facing the wrong direction instead of angled toward the car.
Developers: something‘s wrong with the app’s ability to use cellular 3G/LTE
by Economistist on 2019/03/08 18:43
I’ve used this app for a few years and have had zero complaints—only compliments, in fact—until recently. I don’t use it on a daily basis, but over numerous attempts during the last few months, opening the app has only ever caused a notification to immediately pop up on my phone saying that the app can’t work due to a connection error. I figured it was an app-wide problem or server issue and that it would be fixed quickly. However today I tried the app again and happened to be connected to WiFi, and it worked perfectly. It seems the app is working fine and updating with live parking data, but I can’t connect except through WiFi. I don’t know what the issue is but I hope the developers see this and fix it. This app’s purpose is totally defeated until it works with cell service, but when it does I’ll be happy to change this review to 5 stars.
dissatisfied
by win2.0.1 on 2018/10/03 19:35
I have been a very frequent user of parkmoblie, and had been happy with it. Not long ago I used it for the to reserve a parking garage for the first time, but the access road was closed due to emergency road work, preventing any access to the garage. I couldn't park as planned and was late for my work. I requested a refund from parkmoblie, knowing it wasn't their fault, and with some difficulty (was told to call the garage, which told me to call parkmobile, repeat three times) they granted a "one time" refund. The difficulty with which this was granted and the customer service, which made me feel like I was a perpetrator and the beneficiary of some grand gesture in form of a refund, makes me much less likely to ever use the app again. Instead of thanking me for my frequent use and apologizing for what happened, I now am fearful that should that happen again they will not even give me the courtesy of listening.
Useless and Ripoff
by Big City Queen on 2018/08/23 16:27
Doesn’t work after taking your money and leaving you stranded in a parking garage you will have to pay to get out of. So after paying twice for parking in downtown Sam Francisco, I called customer service only to be bounced around by every rep I spoke to, May who said she was transferring me to a specialist only to just put me back at beginning of que then got Beth who told me refunds should be 2-3 days, this being the 4th and then says she can’t see the current progress and that would need to call the corporate office giving me the same exact number I had called to get nowhere with both here and May. Both useless, incompetent, and dishonest. This app is a RIPOFF and will waste both your time and money! Avoid it!!
Horrible APP!
by gabzbsn on 2018/08/20 03:22
What would be one functionality of a parking app that would be just complete common sense? How to I extend my time. A simple button on the main screen where you see your time running out? Nope. Have to go through numerous articles in the help menu which still doesn’t address it. Tried this for the first and last time and still received a $25 citation from the city. Even showed them a picture of my car parked right under the sign with copies of my paid receipts. THIS APP DOES NOT WORK. I do respect the fact that you responded! Hats off to you! However, based on the majority of these reviews, there’s a ton of work to be done. The city took care of it for me and also mentioned they received numerous complaints about this App. I don’t honestly see how the reviews add up to 4.7. What you said sounds great but it’s impossible to see it on the App. Always room for improvement and I’m happy you are taking the steps to address these concerns.
Uselessly User friendly
by B-lyn13 on 2018/04/14 11:16
It’s nice and easy to pull up the zone and spaces, plus pay. However, if you run into any issues, there’s no help for you and you basically are stuck. Like quickly selecting the wrong vehicle, my bad. I fat fingered, got it. However, there’s nothing they can do. Absolutely nothing and no way to forgive or help work with human error. Plus the transaction fee is fairly steep compared to other parking apps. You can’t modify the vehicle, stop the session, get the money back, nothing. This isn’t the first issue I’ve had, but it’s the first one I’m finally reporting. Much prefer MobileNow! Take note ParkMobile. Not that you’ll care because you’re making money whether or not people are happy, but if you want even more happy people using the app, try working with them a LITTLE bit. Obviously you’re doing something right with 4.4 stars, just not consistently enough for me.
Unreliable App
by A-snap on 2018/12/03 16:16
This is the worst parking app I have ever used. There are a number of issues with this crap app. First, it does t seem to remember my log in info ever. Once I finally log into the stupid thing, it will tell me I have to input my card info (even though I have used it just the other day). Once I enter it, it takes forever to load and then tells me that card info is already on my account. Then when it comes to parking, I have received 2 parking tickets from my school. I take the shuttle from one campus to another. I would park, open the app, go through all the crap it makes you do to pay, walk to my bus and get on, it then would take forever to process a payment, just to tell me that the payment couldn’t be completed and would log me out of my account. This app has some serious issues and then need to be fixed. I would suggest just paying the ticket booth or parking machine cause this app is garbage.
Parking Meters Only!
by SloopJB2015 on 2018/01/30 05:12
I originally downloaded this app for using with parking meters in DC, and for that purpose ParkingMobile seemed reputable enough. I then made the mistake of trusting them for booking a space in a parking garage. I booked the space and was charged, but when I arrived at the garage, I was told that it was full and that the ParkMobile “reservation” was meaningless and would not be honored. When I called ParkMobile to complain, I was told that I would get a refund of the charge, since I was denied access, but apparently it was just a way to get me off the phone b/c I never, ever received a refund, even after a follow up call. So I ended up paying twice to park. Once to ParkMobile for a bogus “reservation”, and another to a garage which actually gave me what I paid for, namely, a place to park. And in the future I will give my business to ParkMobiles competitors, who seem as though they can handle this type of stuff.
Terrible - do not bother
by IWishIWasTheMonsterYouThinkIAm on 2018/07/28 18:24
I used to use this app with no problem. Now it does not work. 1) it friezes on a spinning logo for minutes at a time 2) it logs you out constantly 3) it only sometimes accepts your password when you try to log back in 4) it suggests zones that are close to you and then says those same zones are not available near you 5) it will not take a new credit card (the “add card button” sometimes just does not work) 6) similarly with the add PayPal button 7) the login screen often just erases what you have entered when you try to log in instead of logging you in 8) at some point they added a “feature” where “this zone does not allow back to back parking” which defeats the whole helpfulness of the app... the ability to re-up your parking without going back to your car. This app is now way more hassle than it is worth. Keep a roll of quarters in your car and don’t bother with this app!
There’s an issue with the log in
by AdrianaBatista on 2018/12/03 16:01
I have been signing in with no problem until today when it randomly logged me out and won’t let me log back in saying that my login is invalid. When I try to select “forgot my password” it tells me the email I’m providing is invalid. Ive been using the same credentials for almost 6 months and have been parking in the same lot in the same space for almost 6 months. The app isn’t even picking up the closest zones and spots that are near my office (close to where I park). This isn’t the first time this has happened but it’s getting ridiculous now. EDIT: I was able to log in but now my payment info is erased and I cant use my apply pay now? This is so stupid. How do you offer you can use Apple Pay but no way to actually add it. Honestly if the app isn’t usable just don’t release it until the bugs are worked out. Now I have the privilege of getting a ticket.
Clever time saver
by Dontbuythisproduct on 2019/02/19 22:04
I was skeptical at first. How can you rely on an app to pay for your parking? I tried it out - it was straightforward as I made my selection. I had one upfront question about a receipt but that got answered when my parking time was up. I received my receipt by email. I can think of only one downside to using an app for this... what if the internet wasn’t working or the app was on a maintenance break, but I wouldn’t expect that to happen too often and besides, if you use a VISA card for parking, you could have similar problems. Overall, I’m very pleased with this app and would recommend it to anyone who has reliable access to the internet.
Could be better
by Lucy23rd on 2019/02/05 00:00
In general, this app is pretty useful, but I’ve had problems with it freezing, logging me out, and not processing payment when I thought it had gone through. My biggest annoyance with it though, is when you have more than one car connected to the app. You chose which car you are parking later in the process and it is really easy to miss that. I *REALLY* wish it would ask you which car you are parking FIRST, then move forward with location, duration, etc. I just barely avoided a ticket today, because I had my husband’s car, not mine, and hadn’t checked to switch the cars. This isn’t the first time I’ve paid for parking for the wrong car. I realize the fault is mine, but the app could make it much more obvious.
What’s wrong with the people who own this app?!
by RobbyLeeRose on 2019/02/04 00:02
In spite of paying more for the convenience, my husband and I have use the app for sometime now. However, they made unauthorized charges for 2 parking sessions when there was no charge at the lot those days. This was due to the holiday season. One of the times I completed the transaction but then reached out to them asking them to cancel the charges. The 2nd time I only began to enter a parking session, noticed the sign and never completed the process. Yet, we were charged both times. Emailed asking for an adjustment. Never heard back. When we got the AMEX bill I disputed the charges only to find the next time I tried to use the app I was blocked. For a company that charges a premium for parking, to block a customer who’s been using them for years now seems really stupid. And we try not to do business with stupid companies! Wake up!!
Updates are infuriating
by Dipnoi on 2018/07/02 02:09
Every time the app is updated I go through a many minute process to start using the app again because for some reason my information has been dropped or needs updating. This always seems to happen just when I need to park quickly. Sitting in my vehicle fussing with the app when I need to get on to my destination is infuriating. Often the new interface pops up looking totally unfamiliar and only settles back into something like its former self after unpredictable delays. This has happened several times in the last six months!!! I want the app to work reliably and without delays. Are all of these updates really needed? I’d find another parking app except that my town and university only accept ParkMobile. I am a hostage - please make me feel better about the constant frustration updates.
Concept good, but some serious downsides
by D$12 on 2018/06/29 05:39
The idea of the app is very good and I have found it very useful. However, I have a major complaint that has really bothered me, the fact that you can not adjust anything once you have submitted for the parking space. Today, I had to pay twice for a parking spot because I paid for the wrong license plate the first time and they wouldn’t let me change it. Thus requiring for me to pay for a whole new spot for my correct license plate, while still being charged for a different car that wasn’t there. This is super frustrating, at least give like a 10 minute grace period to make adjustments (like for wrong license plate, or parking spot/zone, etc.). I understand that this is a business trying to make money, but understand that people are human and make mistakes and treat us like so.
Buggy, no recourse for fines
by Tuscan248 on 2019/03/19 00:42
I live downtown, so public parking is an everyday need for me, my girlfriend, and visitors. Our city chose to integrate with this app a few years ago, and I’ve been forced use it or nothing at all. The city offers extended time payments that are only available through the app. Unfortunately, I’ve received at least 5 parking tickets because of problems with the app and I have no recourse. Several times, the app didn’t save the parking session that I had just booked. I’ve caught it once as it happened, but the other times resulted in parking tickets. I had an older iPhone at the time, so I’m thinking it got bogged down before the transaction could get recorded to the server. The only way I could have caught it was to check that I got an email, but I’m often in a hurry to get somewhere right after I park my car. At least 3 other times, the app defaulted to select my girlfriend’s car instead of my own, so while I had paid ParkMobile, I still got a ticket because there was no payment tied to my car. I tried appealing to the city in all cases, but they only directed my to contact the app developers. I would absolutely use a different service if I could, but these guys are the only option since the city chose to use them exclusively.
Good in theory but beware!!!
by Nbdcool on 2019/02/08 17:54
I’ve used this a few times with success. BUT BEWARE!!!! There’s no option to choose what car you’re using when you park. I had added a rental car but did not select it as a default vehicle and got a $64 parking ticket as a result! Luckily the parking guy took pity on me and let me off with a warning and told me this happens to a lot of people Second, when you extend time there’s no way to prove when you extended it. It said that I had extended my time after the original time had expired, which was the first point I was trying to make when contesting my ticket. If there was a parking history option that would be better since your credit card doesn’t show the time of the transaction. If there is a way to pay manually with hard proof, do that instead of using this app
Does not understand
by Honeebee2 on 2018/06/13 19:41
At first I loved this app - so easy to pull out the phone and enter the info. Lately though it has not been reliable. It has asked me to sign in and use my fingerprint ID, then just keeps buffering. If I enter my password then I don’t have a valid account. Then, the app does not recognize when I am in a zone, standing right in front of the machine! Twice in a week I have been stranded and had to pay with a credit card - totally negating the need for the app! Last week it charged me when I could not get on line and also used my car edit card to pay - double charged. I have updated the app and restarted my phone - nothing seems to work - very frustrating!
Keep me logged in/face recognition
by katsings2u on 2018/02/01 00:52
Ive used this for several years in Santa Cruz, Ca now and have liked it for the most part. I have been burned by the meter too many times and 35 cents is worth it to avoid a parking ticket. However, when they updated to a new version a year or two ago, the app doesn’t seem to save my login info for very long (I only use it every month or two). I have to look up my password every time I park and by that time I could have made change at the change machine. I’ve marked the fingerprint and face recognition in both my phones but it doesn’t ever work either. Just a bit time consuming when you’re trying to be on time for an appointment, etc.
When it works, it’s great. Otherwise extremely aggravating.
by Rudeman51 on 2018/07/31 23:10
Once again, app won’t allow me to park without adding a new payment method, and only gives me the option of adding Visa Checkout which I don’t use or want. Under payment methods, it shows my current MasterCard, PayPal, and a $9.30 credit in my ParkMobile Wallet. What is wrong with the payment methods already on file??? (Btw, the app is updated and so is my OS and phone.) This has happened to me many times over the years, and I see in your reviews that I’m not alone. If this were a free app I would be more understanding, but we pay a fee every time we use it, so I expect not to experience the same problem repeatedly. You know about this problem so why don’t you fix it once and for all?
Customer Service is Fantastic
by ftrmsnickjonas on 2017/11/08 16:24
I’ve been using this app daily for 6 months to pay for my parking and I’ve only ever had one issue. Last week, there was a connectivity issue and my payment didn’t go through. The customer service team was super responsive on social media and walked me through a solution. In the case that you experience an issue with this app, just reach out to customer service. They’re incredible, responsive and very supportive. I will continue to use this app whenever I park anywhere. It makes parking (which can be stressful at my busy train station) easy and convenient. Thanks Parkmobile!
Irritating app
by No Nick Name Jones on 2019/03/01 13:37
When I first downloaded this app it worked perfectly. I had issues. It did exactly what it is supposed to do. NOW...the app never finds the nearby zones. I have to remember the zone number to manually type it in every day. I turned off certain notifications and it still sends them to me. It completely lost my payment methods when I wanted to pay but when I looked in my profile it showed my payment methods right there. It lost the cars in profile. It has just been a mess. I contacted their customer service and the rep asked me to uninstall and reinstall the app. When I did that it brought back my payment methods but it still doesn’t show my nearby zones or my recent activity. It’s absolutely annoying.
App not always reliable.
by KLM Miami on 2018/10/04 16:06
I use the app daily, sometimes more than once a day to park around Miami Beach. However, on a few occasions now, I’ve been given a ticket even when the parking has been correctly paid for. The problem being, the machines that the officers use to check on whether you’ve paid for your parking don’t always have the latest information. The machines are slow. I even tested this out the other day with a in a parking lot. I paid for my parking, then went over to the officer and asked him to make sure the payment had gone through. It had not gone through. I’ve just also had another parking citation dismissed. Back in June, I paid to park for one hour just off Lincoln Rd. Upon returning to my vehicle with almost 20mins still left to park, I was being issued a ticket. Of course, once the ticket is printed there is nothing the officer can do. He agreed with me that I had indeed paid for my parking and still had time left, but his machine hadn’t updated and showed, even after 40mins, that I had not paid. So even though I use this app daily, I’m not happy with how information is updated so slow.
Love this app! But awkward in space parking
by tickle-fish on 2018/06/22 17:10
I use this app at work and all over town all the time. It’s convenient, easy to use and fairly intuitive. My only gripe is that when I’m in a park-by-number lot I can never get it to work. So for example I’ll park in a lot with a park mobile number and numbers on each space. Park mobile will let me input the lot number as well as a space number but then when I hit “park” the app is like “no can do”. I’m not super tech savvy so it’s totally possible this would get fixed if I synced updates or something but I think apps like this should be usable for people in the “mildly skilled at tech but no maven” category like me. But other than that it’s awesome!!!
Parking not available at this time
by Invadermars on 2018/11/28 15:56
I was unfortunate to have been visiting during the time that Myrtle Beach still required paid parking in October. No matter which zone I entered into the app, it would automatically go to a no parking available page. This is the off-season with tons of parking spaces however not a single nearby zone had parking available. I’d check days later and it’s the same thing. I would’ve gone with an actual parking meter if this app was not the sole method to pay for parking in the area I was in. EDIT: If that’s the case, that the app turns off parking based off what Myrtle Beach told you. Maybe you should have the app tell the user. Because Myrtle Beach signs state otherwise. That paid parking is still required. Different people sat in their cars in several lots as if they were keeping watch. And I was not taking the risk of being towed.
Horrible App
by CeeJay14 on 2017/12/28 14:58
What app doesn't have a stop time but have an "extend time" button. I called customer support and wasted my time when they couldn't fix the problem. When initially speaking to the representative who isn't even based in the US 🙄 she could have told me initially that the problem couldn't be fixed why go through the whole verification finding my location when you really couldn't stop my transaction spent over 10 mins on the phone to say "once it was started it can not be stopped" and when asked to speak to her supervisor she made me wait for one minute just to hear her voice again "acting" like the supervisor! Straight bull ! DO NOT USE THIS APP UNTIL THEY ADD A STOP BUTTON TO THE TIME! They will charge you even though you mistakenly put the wrong car on the meter even though the other car you wanted to add is on the account.
Fatal flaw
by PhrygiaMod on 2017/09/19 17:34
While this app has a lot going for it, unfortunately it has a serious design flaw which has cost me $$$ and forces me to go with a one star rating. The flaw is that if you park as I do at a New York State MTA lot, weekends are free. Thus if you leave your car over the weekend and want to say park for two days, Monday and Tuesday, you have to wait until Sunday eve to pay otherwise the app incorrectly charges you for the free weekend time. This means I have to set various reminders to alert me when I should start parking in the app. This flaw again cost me big time this weekend when I was distracted and failed to heed my reminders. The need to set reminders to use the app is a useless step which would be trivial to correct. However, although I've contacted the developers on multiple occasions to request a fix, they have ignored the request. This, one star.
Good but needs to be better
by Slisabet on 2018/08/15 13:36
Parkmobile is convenient, but if you make a mistake there is no way to get your money back. That said, their software once malfunctioned and they refunded my money for that. If you have multiple cars, You have to be very careful: it’s easy to put money on the wrong car, and you will get a ticket. That should be made clearer in the app. I was once ticketed in a rainstorm while sitting in the car trying to get the app to load. I fought the ticket but didn’t win. Another time it didn’t load quickly enough and I was ticketed while walking away from the car. Use this app carefully or you will pay plenty extra for the convenience.
Don't do the "Pro" version. Free ver works good.
by LJ Elevias on 2019/02/21 23:29
Earlier versions of this app sucked, but they seemed to iron out the "confirmation of payment" issue. That being said, the app charges a "convenience fee" for each transaction, including adding more time. This can come in handy though on a nasty weather day, and the 30 cents extra may be worth not having to fumble with the machine, or, adding more time to the meter. "PRO" version is a waste being that they promise a "reduced" convenience fee, and "show available parking" option, but no such luck on either. I'm cancelling to Pro version soon. SIDE NOTE ABOUT THE METERS: You will still be given a parking slip from the meter even if street cleaning times prohibit it, unlike the NYC meters, which won't give you a slip during prohibited times. It's a $40 parking fine. PLUS, being that you enter your plate number in the machine (or online entering meter zone number) I imagine that a ticket officer may be alerted that your time had expired and visits the zone that you parked in looking for your plate. It's kind of like shooting fish in a barrel. (this is just a hunch while I research this more).
Still received a parking citation
by dmbleist on 2018/08/07 16:56
I just received a parking ticket in Ocean City, Maryland after using your app to pay to park. Now the reason is my fault. Because I have multiple cars in my account on the Park Mobile app and I selected the wrong vehicle for the meter. However I think you should make selecting the proper car part of the transaction procedure when checking out. This way people who use your app to pay are able to make sure the correct car is selected before paying for the meter. *Update* after receiving a response from the app developer I now see where you can select the proper vehicle to set the meter for. Thank you for your help!
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