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App name
Urban Outfitters
Description
Urban Outfitters is a lifestyle retailer dedicated to inspiring customers through a unique combination of product, creativity and cultural understanding. The UO app brings the best of Urban Outfitters to your mobile device: - Shop — Find the newest arrivals, exclusive collections and more. Explore our expanded product selection with enhanced search and express checkout. Easily shop by look or favorite brand from any product page and watch videos of select products. - Discover — Explore our curated feed for the latest trends and looks, plus get real-time inspiration from our @urbanoutfitters community. - Wish Lists — Create, customize and share up to 5 UO Wish Lists. - UO Rewards — Get special offers and discounts, earn exclusive rewards and enter to win prizes as a UO Rewards member. - Account — Keep track of your orders, get delivery details, access previous purchases and more. Locate and bookmark nearby UO stores using our Find a Store feature.
Nope
by Danie pooh on 2020/10/23 02:10
Too expensive and animal killing for your clothes. Don’t recommend
Love it
by buggedtodeathtoreview on 2020/10/22 22:56
Super easy to use and access
Easy to use
by karen with a lowercase k on 2020/10/22 20:19
It is easy to use
Amazing
by kaksbebeidhfnakejrbbd. on 2020/10/22 16:27
Amazing
So annoying
by laurx98 on 2020/10/22 14:27
This app has way too many notification for a clothing brand that most people are aware of. Stop sending me notifications every hour!
Amazing!!!
by gujkngdunbbbbb on 2020/10/22 14:11
Love UO SO MUCHi love urban
Love this app!
by latexflesh on 2020/10/21 22:04
I haven’t received my Lana Del Rey hoodie yet, but I’m looking forward to receiving it and wearing it! So happy I found it, and UO.
If I could give zero stars I would
by mhods809 on 2020/10/21 20:35
The customer service is non reachable if they even have a real customer service. I bought a quilt and it said it would take a month, I waited 3 months and I requested a cancelation through their customer service which would even give me a response. Now I put in an order yesterday while there was a big sale and I had reward coupons to use. After placing my order no problem, and checked my confirmation email, I received an email a day later with a cancellation email which I did not request. Now I refuse to buy my items without discount and rewards that are now vanished because it would’ve been an extra $50 I could’ve saved on things I don’t even need to be buying. I would complain to customer service but like I said there isn’t one. Save your money and time, shop somewhere that appreciate their customers and grants service as marketed.
Love this store!
by M a r i a L u i s a on 2020/10/21 18:57
Just like the stores near my house the app is very organized and even though the items on the store are a little on the pricey side they are really good quality clothes. Also, most of my packages come within 1 or 2 weeks which is great.
Uo
by kencowlesm on 2020/10/21 18:54
Love this app!
Does what it needs to but there’s an issue..
by NotDelano on 2020/10/21 17:55
Can’t complain about the app much at all, however it has a tendency to randomly up the brightness for no reason at all .... That’s gotta be fixed
Too good!!
by HTUCK on 2020/10/21 10:45
Great!
good
by Devonahoe on 2020/10/21 04:53
good
Perfect
by Vexxh on 2020/10/21 04:15
Love the layout Flows pretty seamless as well
urban
by ahahahahanolol on 2020/10/21 01:18
i love this store
Urban outfitters swag
by adam from sm6 band on 2020/10/21 00:57
Super fun and organized app! 10/10
Clothing
by urhehwhdbfbfh on 2020/10/20 23:04
The clothing that they have is so fire and amaZing
Address kept refreshing
by PT109 2 on 2020/10/20 20:48
Hello, I was trying to submit my niece’s address and went to check zip and switched over to my texts, the whole field deleted and I had to retype all.
love it
by dog lover 762982 on 2020/10/20 18:06
i buy everything from here
Very nice
by Brett locklear on 2020/10/20 17:53
I like urban a lot it’s
Great App!
by Jessica_the best on 2020/10/20 17:49
Love this app!
MR
by Restrictxons on 2020/10/20 15:16
The clothes are so cute and affordable!!
Great reward system
by janeslol on 2020/10/20 12:35
Great app. Has lots of ways to get points to get free clothes
great product
by Killawill718 on 2020/10/20 08:16
Fits well
urban review
by sj.miller2 on 2020/10/19 22:18
Urban is so sweet, they give you 20% discounts on your birthday, they are eco-friendly, and they give you discounts/rewards for just doing simple things!
Rewards program
by taszom on 2020/10/19 17:59
They have awesome rewards program. UO is my forever love
Vinyl stand
by MiMeigh on 2020/10/19 15:28
I tried using a coupon code given to me by a customer service rep. I could not get the code to work, and she couldn't either. No one told me I couldn’t use it on furniture. It was very disappointing .. Both customer service reps I spoke with were very kind, and apologetic. I was disappointed, I couldn’t get the discount. Linda
Love it
by Heyhahahue on 2020/10/18 20:19
A very easy to use app
Obsession?
by czavala508 on 2020/10/18 16:21
My absolute favorite place to shop, great clothes and even better rewards! There’s literally something for everyone!
Nike Hat purchase
by mimi_chi on 2020/10/18 14:22
Super easy to purchase
Love this App.
by Maileemusic on 2020/10/18 12:21
You get points added to your account by downloading the app and using the app. Very efficient and easy. I use it often.
Nail polish
by AJP66 on 2020/10/18 03:08
Just got a tan nail polish so cute! So excited to apply it for a cute nude fall nail look!
Wow
by wowowose on 2020/10/18 02:31
Amazing app
Not fair
by greattttttttttttttttttt :) on 2020/10/17 20:28
I did everything to get UO rewards and they never gave me anything . I’ve waited passed 3 weeks for my rewards not gotten any. It’s all for they pleasing to get you to do these things . Don’t fall for their false rewards . I tried using the live chat for help ....no help at all.
Fun for shopping!
by Hi. Im awesome. You might be on 2020/10/17 20:10
Very fun for shopping and good.
The best
by aubreygrace555 on 2020/10/17 17:13
i love this app!
❤️
by KPBruton❤️ on 2020/10/17 13:58
Great store
Great app
by Ever_Everest17 on 2020/10/17 13:49
Good flow and easy to browse and find things you like. No glitches and organized section for keeping track of your rewards. Overall great shopping app!
Amazing clothes
by Dissonnn on 2020/10/17 05:42
Such good stuff. Want everything
Home goods
by Nanandchar on 2020/10/17 01:25
Just the best
I love it
by ifnogejrstjsnsfks on 2020/10/17 00:03
Amazing store great prices
Love ou
by QUEENIE SKY on 2020/10/16 18:11
I can always find something to make me happy here;%*!!!!!!!
Love
by Muosa_mooae on 2020/10/16 06:48
Amazing
Love it
by Sophie😁 on 2020/10/16 04:49
The app is so easy to get through and it doesn’t glitch. Ivan outfitters is always very dependable.
UO
by From -A on 2020/10/16 02:53
great to get money off and you get coupons!
I am in love
by Piper Rothman on 2020/10/15 21:54
This app is amazing I love everything on it.
app will not open
by hiromisophia on 2020/10/15 19:57
i used to love the app but now it won’t even open for me. it just sits on the “Urban Outfitters” opening screen and i can’t see any of the deals i want to shop.
UO
by mellindamea on 2020/10/15 08:12
Great site!
UO Review
by Jazzy fa on 2020/10/15 06:19
Very convenient and gives me access to everything I need!
urban outfitters
by youmichael on 2020/10/15 00:40
great app,easy to use.
A great store
by Marlee Zedaker on 2020/10/15 00:11
Urban outfitters is such a great store. It is one of my favorites and I would definitely recommend purchasing from them!
Love UO
by Liliroseme on 2020/10/14 20:25
Awesome shop and app is one of the best!!!
Easy and Fun
by Jillian W! on 2020/10/14 06:43
Super easy and fun to shop on! You get notifications right when sales start and when things are about to end. Highly recommend!
Why
by Sofakin Haught on 2020/10/13 23:09
Since when did UO become EBAY? YUCK!
urban outfitters
by kinslee jackson on 2020/10/13 20:31
this is a great place to shop on if you love emma chamberlains, summer mckeens, or millie bobby browns style etc!!! this is great to find anything you need from clothes to bedding! it's easy to find everything on this app too! i think everybody should download this app! it's really great i get on here almost everyday and i probably put stuff in my wishlist and least twice a day!!
Falling off
by free03greedo on 2020/10/13 17:23
About 3 years ago I started buying from uo, at first the quality was sufficient for the prices at the time. But throughout this COVID all my orders have been garbage. I’m sorry to say Uo is trash now
Awesome Store
by Grasshopper8808 on 2020/10/13 15:26
I love all the unique products that look more thrifted and less generic and brand specific. Great shopping experience. Easy to return or exchange items. Rewards is also a great benefit!
EASY
by claramorlock on 2020/10/13 15:12
This app is super easy to navigate! It’s so nice when I am shopping in-store, I don’t have to give the cashier my email, they can just scan my phone!
Takes forever do open and freezes
by anniecfan on 2020/10/13 14:48
This app is so terrible
Great clothes but Expensive
by MrsHWard1 on 2020/10/13 13:09
My daughter loves the clothes from UO, but they are pricey even on sale. I didn’t give 5 stars only because of price and lack of good coupon codes.
Mann
by saddtvjwcboo on 2020/10/13 08:43
Sammmm
Love
by devyyyynnnn on 2020/10/13 02:44
Fav store
Rewards don’t work
by Giorgia Marenda on 2020/10/12 23:57
I’m getting rewards in euros for some reasons and I can’t use them on US stores.
Awesome!
by Natasha N. E. on 2020/10/12 21:49
Super easy to navigate through!
urban outfitters
by trg18 on 2020/10/12 21:44
the best to shop online
Amazing!
by mjsiep on 2020/10/12 20:02
This is my favorite store! Hands down!
Noice
by noicelollovemoon on 2020/10/12 19:30
Noice
Great
by THEBADDESTOFTHEMALL on 2020/10/12 09:23
Honestly Love the clothes they have it's all very trendy and it's just very nice
Better
by clar1ss4 on 2020/10/12 09:01
Ive tried using this for some mom jeans. I tried finding some that would be my size but none would ever fit me except the ones here. They fit me better than any other online shop I’ve ordered from.
LOVE
by desighner queen on 2020/10/12 01:57
This app makes shopping WAY easier! So simple and easy to use! Highly recommend if u love Urban Outfitters!
UO
by amry_c on 2020/10/11 18:48
love love love the layout & everything about the app. i haven’t had any issues at all !
great app
by robbin000 on 2020/10/11 03:29
amazing sales when u get the app easy to use also get points to 5 dollars off deals and etc even have give aways to enter !!!! recommend if you love or shop urban outfitters often
App
by gdgxsgjf on 2020/10/11 02:36
Goooc app
AMAZING
by Elle the savage😎 on 2020/10/10 16:18
yeah it's good
Great app
by TaraT82 on 2020/10/10 12:39
Easy to use!
Good
by shjdhdjdj on 2020/10/09 21:37
Goood
Great for earning points
by Dnjssi782$:! on 2020/10/09 20:40
:)
keeps crashing
by emmmaaalu on 2020/10/09 17:11
i can’t even open the app, it crashes as soon as i open it. i’ve tried restarting my phone and reinstalling the app, but nothing works.
My fave!
by daisyyyyyy gurlllllyyyy on 2020/10/09 09:43
App is super efficient and easy to navigate.
love
by rymccracken on 2020/10/09 04:14
UO IS THE BEST
Jordyn-Willi
by jjjjjjjj3333 on 2020/10/09 03:01
Great!
Faulty UI bugs at checkout
by nclv2013 on 2020/10/08 20:58
Overall functional to my shopping needs. Could be a smoother seamless checkout experience.
such a good app
by tapia:) on 2020/10/08 17:04
i do go browsing on other clothing apps, but i think this is my favorite. the layout, the clothing, and the categories are just so efficient and cute! the website keeps up with trends and i just love it. my only problem is that there is this ghost silicone airpods case and in the description it says it’s cancer causing but they still have it on sale and people are buying it without knowing it’s cancer causing🤔apart from that, i definitely recommend you won’t regret it!! :) (just look at the description of whatever ur buying hahahah)
Won’t open
by TheBieberChic on 2020/10/08 13:44
For months now, the app won’t open on my iPhone 11 Pro. It crashes immediately when I try to open.
urban
by juju 12768282 on 2020/10/07 21:47
best place ever to shop!! all of my closet is from here and they have the absolute best quality!!
Love if
by tre 1",& on 2020/10/07 21:11
Cool app
Favorite store
by kmcgowen on 2020/10/07 17:34
This is honestly my favorite store, everytime I walk in I end up spending hours just looking at all the options they have.
Great app
by chloespievak on 2020/10/07 16:26
Love this app
Great
by Lindygirl04 on 2020/10/07 02:31
M
Great App!
by 21tracyc on 2020/10/06 21:06
Love this app and the clothes!!
Amazing
by MY NAME IS HECKING EVAAAAAAAA on 2020/10/06 17:41
I literally love this app so much!! It gives me notifications when they find clothes or home decor for me and I love it even more because i also get to know when all the sales are out...when you sign up it cost no money and you can get easy points and then gets super cool rewards!!! Now that’s a steal!
They NEED a new shipping company
by Yobishlololol on 2020/10/06 16:48
I love the app, the store, everything to me is amazing. Except the shipping! LaserShip is the worst. My sister and I have only had issues since they started using lasership. Missing packages galore. The delivery drivers honestly even lie abt if they delivered the package. And if they don’t lie, there will just be no tracking on your package. And knowing Urbans pricing, they shouldn’t have to skimp the delivery. Although I will give it to the customer service person I talked to. She was very helpful and refunded me right away for the package I did not receive.
good app but...
by AdorableBagel on 2020/10/06 16:47
i love urban outfitters even though i know they’re overpriced. not sure why, but for about a week or so the app has been refusing to open. i get a loading screen for about one second and then it automatically closes the app. i prefer ordering on my phone as my computer is in poor condition, but if i can’t use the app on my phone i can’t order at all! very disappointed at the moment and i hope this issue is resolved.
awesome app
by LaaaaaLady on 2020/10/06 15:10
easy to use and i use this to shop every time i make a purchase
Order Canceled
by BLYDIAN on 2020/10/06 05:30
Urban outfitters can’t handle to take a 1k-3k order purchase. So annoying. Customer service can seem to tell me why as they don’t even know. I practically can’t even order one item. I’m new I have no bad order history or none of that. Worthless app and staff.
great
by gosh1502 on 2020/10/06 04:02
love this place
Website Navigation and Clothing Material
by alems20 on 2020/10/06 01:29
This app is very easy to work with.
Great! Yay! Awesome!
by fshrvxdgjy on 2020/10/05 18:58
Points?
Good, but not perfect!
by curlygirl217 on 2020/10/05 17:14
This app is organized well in terms is shopping, sales, shipping, give-aways, and the rewards program. However, UO’s return and exchange process is very complicated. I’ve been sent the wrong item twice, had one package shipped to the wrong house, and have other complications that customer service hasn’t helped with much. Though issues caused may be from outside sources, the customer service provided is not very efficient and they are often rude.
A Great Store, But...
by Bryanna1095 on 2019/01/12 15:04
Urban Outfitters is a great store, no doubt about it, but this app can be a little sketch. First of all customer service is basically not available through the app. If you have an issue basically the only way to fix it will be to go to a store, which can be a problem for those of us who live 4 hours from the closest one. For this app to be effective it really need a way for us to get in touch with urban through the app, because trying to figure everything out yourself really ain’t it. Also most of there stuff is great, but before buying furniture (especially things like mirrors and jewelry trays) CHECK THE DESCRIPTION. Most of the items look a lot different in the pictures that they really are. This means size, color, and even what is included. I recently saw an item that, according to the reviews, didn't come with a wire. Why, I don't know, but I am not an electrician and I bet most people who shop at Urban are either. Urban really is a great store, but the app lacks important features that would make it so much better.
My favorite store
by morgan schiafone on 2020/04/28 21:26
I have been shopping at Urban Outfitters for many years. It is my go to store over anything. It’s at a great location and the store is always so presentable. Every single employee is so nice and caring and are always so helpful. For a while, I was going there so much, the employees even knew my name. Urban Outfitters always has the best clothes. I am petite and short in height. This store has really helped me find amazing clothes to fit my physique. The clothing gives me confidence and is so stylish. I always find something in the store even when I am not looking. I also have been using the online store during this pandemic and it is so convenient. It has made my shopping stress free and enjoyable. Not only have I no got my whole wardrobe from Urban, I have also shopped in their home section. My whole bed room is from urban. The amount of love I have for this company is unaccountable. I have been in positions where I spent my last dollar on this store and I will continue to do so. This is my all tome favorite store by far.
My love for UO
by AGMONET on 2019/08/02 00:03
Urban Outfitters is and will always be my ultimate paradise. There is not one thing in this store that i wouldn’t sell an organ on the black market for. That’s exactly what I’d have to do too for these prices. THEN THE HOLY GRAIL OPENED UP...and I learned that afterpay is an option on UO for $35 and up purchases. While this may not always be the smartest choice especially if you do it for several items at once it is sooooo rewarding to later get these items in the mail even if I’m broke. UO makes me so over the moon happy. I have never been disappointed when making a purchase in store or online. Always satisfied and the products never disappoint. To me UO is me. Everything about there classy, sometimes eccentric, but always different products; whether it’s clothes, jewelry, home decor (MY ABSOLUTE FAVORITE), makeup, etc completes me and lets people know who I am without talking to anyone. The only thing I’m always upset about...is the fact that they don’t have an urban outfitters in my hometown. 😭
Where do I even start with this...
by ShirReeneBean on 2020/08/01 11:21
The app crashes all the time. When you try to pull up reviews it tells you that you need internet/WiFi even though you’re connected; as though they just don’t want you to look at them. The colors in the pictures literally -do not- match what’s being ordered. I’ve ordered some things from UO last year and thinking it was a fluke with the way they looked I purchased some more. If and when the reviews get up and running again, pay attention to them. The negative ones - they’re not lying about the quality issues for the most part. The saturation is turned up so that the clothes, duvets, blankets, and sheets look way more vibrant than they are, I promise you. Thankfully I haven’t had to deal with the customer service yet and I pray I never will. When my last orders come in it will be the last time I order from this god forsaken place. Not sure what happened between my VERY first order in 2015 and my first order of 2019 but quality has gone completely downhill. Get it together with the app. And if the devs could somehow tell UO that they need to get their store’s quality together too, that would be appreciated as well.
easy access!
by Erika Canieso on 2020/04/03 07:02
This app is great— it’s easily accessible and personally, all the perks that comes with it are amazing. I’m a sucker for clean and contrasting layouts (graphic designer in me) and this is IT. Love love love it! One thing I would add though is maybe a social forum where customers and maybe customer representatives can chat via app. Talk about styles, ask for opinions—basically, making it more sociable for people who struggles finding their niché or for people who ask their friends or family of what they think about this particular product and then they say “I don’t know” (not that it has happened to me of course lol) I think UO has a great influence in today’s culture by which can be utilized in so many ways! There’s a sense of potential connectivity that will nurture longevity of the styles of clothing and lifestyle they promote; and to preserve that, connection amongst others seem to be an element that could influence it. Great job! Love observing everything about anything. Cheers!
URGENT SHIPPING!!!!
by thisismethisisreal on 2020/09/30 06:53
BOYCOTT LASERSHIP SHIPPING Now since Urban Outfitters uses Lasership. Which has nearly 95% 1 stars on every review site and even the BBB. I will never do business with them again. I’ve Never recieved my package and Urban Outfitters as well as Lasership have been horrible as far as customer service (on both ends) urgency to help me get my money for a package of nearly half a thousand dollars that have gotten lost or stolen. I am very displeased at the customer service because not only do you have to go through a lot to prove you didnt recieve your package and try to claim a refund you’re also required to Wait nearly 3 to 4 weeks might even be a month for some based on a request for a refund for poor decisions they’ve made... I Litterally waited on my porch while doing homework (Because im a college student) for the shipping carrier they use to save money “LASERSHIP” to lie and say my package was delivered when no attempt was made. Horrible. I wont be coming back because Urban Outfitters didnt do there research & if they did. There was no care put behind a big decision for there consumers as well as the moral principle of there business as a whole. I would seriously hold off on Urban Outfitters until they get it together.
Easy to use app
by MS123ABC456DEF on 2020/04/13 02:58
The UO app is so easy to use, and everything is so easy to find! If you sign up for rewards on the app, you get $5 credit every time you earn 100 points. I earn points by: making purchases, browsing the app, signing up for emails and notifications, and so much more! You can redeem your credit on the app, online, or in the store! Even better, you can do it as many times as you want. There is no limit to how many points you can get. If you keep getting 100 points, you will keep getting $5 credit. The credit expires 59 days after you get it, and your points reset every year on January 1st. They have such cute clothes and exclusive giveaways. The higher amount of points you have, the higher ranking you are. The higher ranking you are, the better giveaways you can enter! There are so many exclusive offers and promo codes you get by downloading the app, and I truly recommend getting it!
FIRST AND LAST TIME BUYING HERE
by thisisliterallyawful on 2020/06/24 03:42
I have never written a review in my LIFE but i have been way more than patient and i am officially frustrated. I ordered 3 shirts and spent over $100 on them. Waited a month and only received ONE out of the three items i ordered (all on the same order btw) after not hearing anything back after sending 2 emails or even getting an updated delivery time, i finally get an email saying my other 2 shirts were shipped back to Urban Outfitters. When i asked why that happened, they stated my address was incorrect... why did i receive one of the shirts then if my “address was incorrect”? I sent TWO emails and heard nothing back about getting my refund. Once i sent a third email saying i am going to contact the Better Business Bureau, I finally got a response stating i will get a refund, only to find out they only issued a refund for ONE of the shirts and it was the one shirt that was over $20 cheaper!!!! I have now sent out ANOTHER email and am waiting on a response. HORRIBLE services, HORRIBLE prices, and even WORSE customer service. I WILL be contacting the Better Business Bureau within the next 2 days if I do not hear anything back about a FULL refund.
Would prefer to combine my rewards!!
by Veggiee on 2018/09/13 15:07
I think overall the app is extremely well built. Works great. Hardly ever glitchy. I saw they recently added being able to review products from the app which is great but gee it took a while. Now urban can get pretty pricey so the rewards points is a really nice touch I just wish we were able to combine our $5 rewards or have point levels in which you can earn more. I shop here almost every 2 weeks and check the app regularly maybe 2-3 time a week I know I’ll always find something I NEED and extra rewards would definitely enable me to buy more. Also, what’s up with the giveaways? I’ve never won and there were times I was entering DAILY every frickin giveaway. Now I hardly do but I always hold hope. That’s as long as it’s not actually a scam.
THEY SAID IT WAS MY ERROR
by this is outrages on 2018/10/08 21:35
I ordered for things from the urban outfitter app. I was so excited to get all of them! I put everything that I wanted in my shopping cart put my billing address and information. I triple checked everything just to make sure it would go through and it did! Here’s the bad part only one thing came and it took about a week. The other three things took a month or I think it might have been two months. I called the people at urban outfitters and even tried to get their attention on Twitter they said that I had made a mistake in the billing address but I double checked and I hadn’t made a mistake at all. My transaction information said that everything shipped separately and were charged at separate times which didn’t make any sense. I bought it all at once. I discovered that they charged everything separate and messed up the billing address it was their fault and I didn’t even get help. I want to the urban outfitter store and this lovely employee health to be out and I got my stuff discounted and it shipped within a week. Aside from that this app is really sketchy
Cute clothes bad customer service
by alexbrielle on 2020/03/20 18:03
I do not like how they don’t charge your card until your item ships. I ordered a pair of shoes back in November while they were on backorder. They tried to ship them to me a few weeks ago and my debit card declined it, so I called customer services and had the card changed. Well, the second card I put on there was lost, so I cancelled that card and my order declined again two days ago. I attempted to do the same thing as the first time and the lady on the phone was a complete b*tch. She wanted some kind of credit card information from me and I was like “no? Can I just change the card on file again please?” She said that they don’t do that. (Even though someone had done it for me before.) She gave me the option to give my credit card info or cancel the order. I went ahead and cancelled and ordered the shoes off Nike. The way they carry out orders and charging your card is unnecessary. The customer service lady was completely awful. I’ll think twice before I ever order online from Urban again.
Returned to sender
by Cherokeebat1988 on 2019/08/28 18:31
After making a large purchase on this app I saw that even though I had updated my address on the website to my new home address- the app still has it as my old one. I immediately contacted CS through email to have my address updated- they updated it and assured me that my purchase would ship to my new address. The first part of my shipment was instead returned to sender. CS told me I would have to reorder the first part of my purchase and repay for shipping (even though I was suppose to have free shipping AND 20% off my order CS told me I could only have one or the other). I asked if I could just go to the UPS shipment center and pick it up- I was told no. CS also couldn’t guarantee that my other purchases would go to my new address so now I need to try and intercept my packages from my old address. This is beyond ridiculous and mind boggling that instead of contacting UPS- something that ANYONE can do- this company is apparently incapable of doing that and I can’t even do it has to be done on their end. I’m about to cancel the whole order and take my money elsewhere.
Works great
by egkim904 on 2020/05/17 02:11
Everything is pretty straight forward and managing your account is simple and easy. Only complaint is the recommended items are pretty inaccurate, but I get that it can be pretty hard to guess someone’s style based on their searches. I think something that might improve the algorithm would be including the option to mark an item as “not interested” because it would narrow down and probably make the recommended items list more accurate. It would be cool if we could favorite brands as well so that we get notifications tailored to that brand and have it advertised more directly to us in the UO app. But yeah, overall I like the point system and your guys’ sales are fantastic and a great marketing ploy considering how much I place orders haha. I’ve had no issues making my payments through Apple Pay so I’d say this is a really optimal app. Nice job.
Favorite place to shop
by Nmangual on 2018/01/14 09:04
One of my most used apps to shop online; really love the ease of navigation and variety of products. Oddly enough, my reviews on items I purchase never post which is a shame because they’re always positive and I take the time to write them. Moreover, a qualm I have with the rewards program is that the $5 reward cannot be combined with another - I believe it would be more sensible to allow customers to combine the rewards they earn toward their next purchase without an expiration date. I’m also skeptical if anyone actually wins the contests offered on the app; no matter how many times you enter you never win 🤷🏽‍♀️. Lastly, the inventory should be better managed to prevent misinformation on backorders or items that are out of stock after checkout. Otherwise, great app. 👍🏼
AMAZING🔥🔥🔥
by •EmmaLuvsYou• on 2018/05/13 17:26
It’s not secret UO is expensive, and i was trying to find a way to save money by shopping here because it has everything i love and all my favorite styles! I couldn’t just give it up, so i got the app to see how much money i could save on my shopping expeditions there. Right off the bat, you can get $5 free to spend, 10% off your next buy, you can enter giveaways, it’ll even find the closest store to you and tell you if it has any special assets like “Vinyl”. Another cool feature is under the discover section, you can look at photos taken by customers and press a button to see what outfit they’re wearing, and if u like it, u can buy it or add it to a wishlist :) If u love UO and are looking to save some money, this app is great!
Pathetic
by appugf2257 on 2020/03/27 17:33
Online is better first of all and second the rewards program is a complete scan the person who made it should be fired I joined the program and automatically I should have gotten 50 points instead I got 0 it didn’t even count those 50 points in then I downloaded the UO app I was supposed to get 20 points for doing that instead I got 10 points then I enabled notifications which is 15 points I should have 85 points according to the list of things to get points instead I have 35 points are you kidding me right now get your system together and I recommend for no one to download this app or join the rewards program because it is a complete scan you will regret it it’s a pathetic effort on top of all of that this store is way over priced a single t shirt just regular fabric cost 40 dollars that is not a reasonable price at all this is one of the worst stores and it is way over rated it’s pathetic that this store is still in business not everyone can afford buying these clothes way to over priced
Sad
by yoloswagmaster80000128 on 2019/10/08 20:00
Urban Outfitters has really gone downhill. About two months ago they advertised “Spend $150+ and get free TWO-DAY shipping” I purchased about $200 worth of items and didn’t get them until a week later. Flash forward to this month, I placed an order for a medium-sized shirt, and they sent me size 4 pants. Upon speaking to a representative, she refunded me and told me she would replace the shirt. Something seemed off, but I said okay. That’s great customer service. My item never got to me, and after calling to check up, she never placed the order. I’m not complaining about not getting a free shirt, but if you keep making mistakes, then please make up for it. Back in the day when something like this happened, they would send me an offer with 20% off, etc. The other thing that constantly happens, is that I’ll buy something and then they’ll email me a few days later saying that they cancelled it because it was out of stock. Of course they’ll refund me, but it’s just a bit ridiculous. Please get it together.
Well Made Asf
by ushcbc on 2018/05/06 20:18
A lot of the bigger outlet stores have pretty unorganized and glitchy apps that lead to an overall unappealing and annoying experience, but the Urban Outfitters app is literally so amazing. It’s easy to find what you want and easy to use, with a lot of cool things to use. Some store apps resemble websites and are difficult to use (ex pacsun and tillys), but UO is well designed with an appealing layout and easy to use features. It is kind of like a social media app with shopping all in one (awesomeness). Lots of items alternate to clothing (furniture, art, books, music/tech). Countless language and currency options, and reward options galore as well. Cool giveaways, and you can link social media with it. 10/10 would recommend.
Hard to Use
by Rose Truth on 2020/06/27 02:07
This app doesn’t track your orders or tracking. I’ve been trying to cancel an order that was supposed to be DELIVERED in March (it’s now end of June and it hasn’t even shipped!) It would be fine if they would just cancel the order and not charge me, but after contacting UO now 5 times to cancel this late item, they have just charged me for the item, even though it hasn’t shipped!! There is no tracking number, and I’ve tried to cancel for months as it’s shipping so much later than the date that was confirmed when I ordered it!!! And there is NO WAY to track this purchase on the app! That seems crazy to me! I would give zero starts if I could. All my other purchases from UO and returns have been much easier than this, so I understand this is an extreme case (or so I hope!... anyone else having this repeated problem???!) But nonetheless, the app should be able to track my purchases, order numbers and order status.
awesome but needs to be more inclusive.
by Gabsrini on 2019/07/25 00:21
app works fine— this is a bigger issue than the app itself. there are SO many different types of bodies in this world, and don’t get me wrong, the models for UO aren’t all the same in shape and size... but they are so similar. that’s why I ask for you to consider reaching out to people who don’t “fit in” or are subject to scrutiny for not being slim or tall. I love UO’s products and the brand and I know not many other brands have inclusivity but I’d like to suggest this because such a big and popular brand should show everyone what they’ll look like when they wear your clothes. Incorporate (meant in the most respectful way possible) bigger, curvier, and/or bustier people. We all deserve representation.
I LOVE UO !!
by greylooooo on 2019/08/03 13:27
I’ve been shopping at Urban Outfitters for 3 years now and it’s still one of my top 3 stores ! I like old looks and old school vibes, however, I don’t like old items if that makes sense. The collection at UO is always fresh from the clothing to the extras. This store activated my interest in vinyl records and I’ve been collecting ever sense. The only downside to shopping here is that it is pricy and with me being a college student, I have to be choosy on what I spend monthly. Thank goodness UO allows shoppers the opportunity to earn reward points ! That’s helped me a lot. I hope to continue shopping here ESPECIALLY for my college apartment and closet. Thank you for the easy to use app and friendly in-store service !
If I could give zero stars I would
by mhods809 on 2020/10/21 20:35
The customer service is non reachable if they even have a real customer service. I bought a quilt and it said it would take a month, I waited 3 months and I requested a cancelation through their customer service which would even give me a response. Now I put in an order yesterday while there was a big sale and I had reward coupons to use. After placing my order no problem, and checked my confirmation email, I received an email a day later with a cancellation email which I did not request. Now I refuse to buy my items without discount and rewards that are now vanished because it would’ve been an extra $50 I could’ve saved on things I don’t even need to be buying. I would complain to customer service but like I said there isn’t one. Save your money and time, shop somewhere that appreciate their customers and grants service as marketed.
Great!
by Cat lovers <3 on 2019/08/03 01:02
I love this app! I don’t purchase items often for UO or any other store, but it’s so fun to have an app that I can use to just browse and go online window shopping with. The layout, to me, is not confusing and it’s easy to use. They have discounts and giveaways as well. Like other rewards app I’ve used, there isn’t a point system, and the giveaways are free to enter and it’s really just a press of a button. There’s also easy to use wishlists. You can create separate wishlists for certain groups of items (example: a wishlist for makeup and a wishlist for shoes can be separate). If you enjoy what UO sells then I would recommend this app because it makes shopping easier.
Urban Outfitters review!
by Amanda hersh on 2020/04/28 15:05
Urban outfitters has always been my go to shopping spot! It has great basics,great statements, great dresses, and much more. I’ve been shopping here my whole life (even when it wasn’t trendy)! Urban outfitters also has great home decor and kitchenware! When I bought my first apartment I went to go look on the Urban Outfitters site and I realized that they have amazing home goods as well. I would highly suggest this store for online shopping as well because they have a great app that lets you see all the newest clothes and goods! Urban outfitters also has all different styles packed into one store! All around this store is awesome and I would highly suggest it!
Annoying as hell
by Kayla RC on 2020/02/07 12:50
This app is really good when it comes to maneuvering it and finding the items/clothing you need/want. However, when it goes to check out, it will not accept any of my payments and is always like “there’s been a problem”. It did it to me on a huge sale and I almost missed out because it wouldn’t let me use any of my forms of payment and trust me, I tried EVERYTHING! So I had to call a representative and they had to place the order for me but it didn’t accumulate any of the points so now I have a shortage on points. And now I’m trying to shop for Valentine’s Day and it’s doing it again. It won’t let me check out, on my phone or on my laptop. It keeps glitching on me and it’s been like this for weeks, and the app is updated all the way.
In-Store pick-up errors & App sudden shutdown
by AitanaBalam on 2019/12/27 20:32
All Urban Outfitters pick-up locations are listed as Walgreens, when several items I added to cart were marked as available for Pick Up at my local store?? Customer service is also impossible to get ahold of and I&#39;ve been waiting almost a month for one item. I can&#39;t get ahold of anyone to solve these problems. I even had to pay for UPS in store pick up fee when my order was somehow not delivered to my address? UO has not contacted me back at all to remedy any of these issues &amp; the app is glitchy. Beware of ordering through this app. Much better to just go in store.
Poor
by A-Madi85 on 2018/06/28 16:47
I love this store and I like to see what’s new on the app and shop, of course, but I’ve noticed that lately the app logs me off and I have to keep typing my email and password. When I log back in, all my rewards are gone, 0!!! and even my wishlist and shopping bag items are either all gone or it shows the old items that are even currently out of stock or stuff that I had already ordered &amp; received... it’s very annoying and frustrating ‘cause I can’t remember the items I had on my shopping bag and I have no idea why it keeps doing this... is there a bug in the app or something or is it my phone????? Ugh!
amazing
by peach wizard on 2019/05/26 20:12
I really appreciate that the app has the option to track your package. usually I have to get the package number and track it through the postal service. it’s super easy to navigate through the app and I think rewards are earned faster on the app. you pretty much always know when sales are going on too, which is nice. there’s also giveaways for rewards members. I appreciate how easy the app is to use and you can easily search stuff. I really like the app and I recommend it to the people who shop at urban outfitters. it’s super easy to see all the sales that are going on.
It’s an entertaining app, but has flaws
by rachel gravallese on 2019/10/30 06:26
Honestly I’m just in love with the giveaways (even though I’ve never won even though I set reminders on my phone to enter them everyday!!..) the lookbooks, most popular, most liked, and finding dirt cheap things in clearance. I have way too much fun on this app, it’s kind of bad. It’s not referential in finding orders too well. also at the moment, i entered a gift card to my account which i threw out when i made a purchase, and the information just disappeared and didn’t save...so my money is MISSING. In another instance they sent me the wrong color of an item. Since it generally takes 2 weeks for returns to process I had to annoyingly wait after getting the wrong merchandise.
Rude costumer service
by the one honest pearson on 2019/03/18 23:20
I had this one lady at costumer service and she was really nice (Judy) and I had this other that was simply rude (holly). The problem was that I was a couple of hours away from the 2019 st Patrick’s say sale. The holly girl kept saying that she was that she can only request and never actually answered my question. The customer service is just rude and bad. You can’t even cancel your orders!! (They claim it’s because they work in it right away) (The issue was the same both times I contacted them and Judy was so much nicer about it ) The app is really good and fast most of the time. Stuff is super cute but WAY TOO over expensive. If you are rich then I recommend this app. If you can handle rudeness than I recommend this app
Effortless Design!
by Smomkeyssosmi on 2019/11/29 16:14
This app is one of the best apps for Online Shopping period. The design and layout of the UO app makes it effortless to find whatever you are looking for in there very large catalogue of things to choose from. They also make it very easy to sync your UO rewards account if you have one and make it quite simple to track your points and other tier related things that have to do with your rewards. In general, this apps layout and East ability to sync with your rewards, makes it one of the best apps for seeing the UO catalogue online and shopping online in general.
SIMPLE & EASY TO USE
by SEPHORAMVP!! on 2019/07/21 19:25
I legitimately use this app at least three times a month to make purchases, and I’m always on it daily… My only main ‘gripe/concern’ is that I check in to the app daily, I have tons of five dollar off rewards and I enter every sweepstakes/contest 10 times or more and I have yet to win. I would just love to know what a person’s odds are because every single one is different. I also feel like I am not notified when the sweepstakes/contest is over - some sort of a list of winners. Besides that silliness, it’s an awesome app, and I absolutely adore and love all things from urban outfitters!!!
UO’s app is well-done
by PhotoGal555 on 2019/07/15 03:40
this app in combination with the text/email notifications help me get the best deals at urban outfitters. the app is easy to use, simple, and includes way more clothing options than in stores. i’d suggest checking the reviews because staged photos don’t give the whole picture and reviews can effect your purchases. also, it has the rewards system within the app, and, if you’re in-store, you can scan a barcode on the app to open the item on your phone. overall, if you shop at urban outfitters, i definitely recommend the app.
Good For A UO Addict
by Rave San on 2020/03/22 19:09
I’m constantly found myself browsing their website so once I found out that their app rewarded points (points that contribute to earning coupons) for browsing I knew I had to get the app. I love the user friendly interface and having wishlists easily accessible makes it really helpful to find my items during a sale when the app sends me a sale notification! Overall, it’s just made my UO shopping experience so much easier because I get coupons, easily find the things I want, and get notified for all the latest sales.🌸🤍
deals!
by Ari.............. on 2019/06/03 15:44
if you love urban outfitters and shop there a lot, or only a bit, this app will really help you. Ok the deals they give aren’t too extraordinary, everything at urban is really expensive, but just downloading the app and entering your email gives you $10 off your next purchase. The more you use the app and make purchases, the closer you get to earning more $5 rewards. The app also provides exclusive deals every now and then like 20% off 30% off etc etc. The app is sleek and easy to use, but I really just like it for the deals. All in all I recommend you download the app because who doesn’t like saving money&lt;3
UO REVIEW
by n_mcculloch on 2019/07/31 15:24
I have been a long time consistent UO customer living right in downtown Omaha it is the only shop that is my style and what i’m looking for with the wide variety of graphic tees, wish they would bring back more of a variety of hats! Another recommendation i’d have if it’s possible to consider maybe have more size variety within a certain product for us thick dudes! Always great customer service every time i walk in the door and while i’m in the store. Always been a huge fan of the not only the product but the employees. Ultimate rating 8.5/10
Do NOT order from UO!!!
by allylee41712 on 2018/12/28 17:33
I’m absolutely fed up with Urban Outfitters. I can’t order anything without there being a problem. Afterpay never functions properly with the app, I end up getting charged separately each time an item is shipped (rather than all at once), and the quality of the items that I order has never been decent. Also, customer service never knows what the hell they are talking about. A friend of mine ordered a mug, and it came back broken all because of terrible packaging. I ordered a record player on the 21st, made sure I spent $100+ to get free 2 day rush shipping, and it didn’t get here until the 26th. Overall, I think this app and website is sketchy and if you want to do business with them, I suggest going in an actual store.
The worst online costumer service
by Parker494 on 2018/06/22 18:45
I am moving to a new apartment and decided to buy my bedding through urban outfitters. It was the biggest mistake. My order went on backorder which I was not notified for and I purchased my order with expedited shipping. They had trouble with my card information so I gave it to them again, it went through just fine but then they prolonged my back order another week. I expected they at least refund me on my expedited shipping but this did not happen. Their app bugged out on me several times and would not allow me to view my shipment. I will move into my new place without my new bedding. This has been a nightmare to deal with along with moving to a new place. I will never again shop at urban outfitters. Save yourself some time and go buy bedding elsewhere.
For Clothes Only
by Rose2TheTop on 2020/08/11 18:28
This app is great for shopping for clothes. You’ll actually have no problems receiving them through the mail. I would not recommend ordering furniture or home goods through this company. They have a track record of extremely long waits for shipping furniture, etc. and this was before the pandemic started. I’ve waited over 4 months for a headboard to ship and the shipping date continues to get pushed back. Same thing with the nightstand I also ordered. No real date for when the item will ship and no one working in customer service knows where or when the furniture will ship. I understand a delay because of COVID, but I’ve still been able to receive packages from other companies.
Probably my favorite clothing app!
by dezivision on 2019/12/27 17:59
I love everything from the look of the app to the special giveaways. It’s so easy to get to everything. Out of all the other clothing app this is the best when it comes to your wishlist. Lots of other companies struggle with the wishlist which is somewhat surprising. I love how you can make different categories for your wishlist and add as many things as you want to them with no limit. I love everything about the app and there is nothing I would change! Except more ways/options to earn points.
Love the app, customer service- not so much
by Merci Diala on 2019/11/26 04:15
4 stars for offering points for a variety of things; downloading the app, shopping, leaving reviews on products. Their constant giveaways, early access to new products, promotional offers, and much more are a just a few of what I personally love about the UO app. The lack of access to customer service/support via the app is the only reason I deducted a star, besides that one thing, the UO app offers a refreshing, user-friendly way to shop, gain points to easily earn monetary rewards, along with the endless opportunities to win multiple, amazing gifts with their giveaways. Kuddos UO!!!
❤️ UO APP!
by Gypsysoul78 on 2019/04/29 11:42
I love the UO APP! It is honestly the easiest APP I have ever used to shop, track rewards, enter giveaways. I usually always order through a store’s website from my computer because it’s so aggravating and time consuming. I usually always forget to enter giveaways through other stores again because the APPS are just not user friendly. This app is so awesome I can shop, track my rewards, and enter giveaways and not forget to enter them because I can do everything through the app. My opinion of the UO app is it is the best shopping/ retail app ever!
Amazing Customer/Delivery Service!
by ForeverLuvAG on 2020/03/18 20:15
This isn’t really about the app, but I am SUPER impressed with their exchange policy. I bought the FILA Disrupter II Premium and they were a little snug on me, so I wanted to exchange them for a 10. I am not kidding when I tell you that the day AFTER I mailed the shoes, the new ones arrived!! I wasn’t expecting them at all because of everything that’s going on recently and in general it typically takes longer to ship to the store and back. 10/10 appreciate the fast delivery since I really like the shoes. This made my day!! :)
UO is actually my home. 🎉
by gaby espana on 2018/08/11 16:21
Urban outfitters is amazing. I love the clothes, jewelry, accessories, and home decor! While you shop they play a bunch of cool and funky songs that you can add to your playlist. The workers are always nice and helpful. The clothes are really good quality and they have clothes from any era which is so cool! They also have really cool books you can check out and they have a bunch of vinyls from new artists to old to go with your record player! Overall I think urban outfitters is just such a cool store it makes me feel happy. Just really good vibes.💛🛍💛
Review
by dydkdkgx on 2019/03/09 23:43
Great app really nice things but the thing is a lot of the time they’re sold out on the good things and they don’t have the things that you see in the store but other than that, decent prices, nice things, good variety of items, cozy too underwear to make up to lifestyle products to beauty to even cards to shorts to shoes to blankets to water bottles to mugs, and sunglasses and jewelry! Good thing is if you see something if you’re going to a local urban outfitters store for, chances are, they may not provide the item you came for, but what I do is, turn to the app, and the app will always have what I want!
I love it
by Naky220799 on 2020/07/17 09:08
I love this app! First because UO is my favorite store, and second because of the multiple details that just make everything easier: it shows everyone detail about every product, gives you pick up options, if you’re part of the reward system it shows your ID, accumulated points and if you have any rewards, it gives you the option to enter to giveaways, see every detail about your order and even make returns! I enjoy it, there’s not a day that I don’t use this app!
Great but slow
by Rosepants4 on 2019/03/31 17:43
I love the UO app, as it makes it easy to shop and order whenever convenient to my schedule. It’s user friendly, although navigating can be difficult at times when jumping from products to my cart. It has also caused problems and made my shopping experience twice as long on my Sunday off because of its slowness. I’ve spent so many minutes just waiting for images to load, closing the app, reloading the app, etc. Even trying to type in the search box I had to wait for my letter punches to load for seconds after typing. All other apps on my phone are fine and do not pose this issue.
Scammers
by laksnska on 2019/06/18 17:42
I have had multiple problems with Urban Outfitters but this time I decided enough was enough. They continue to STEAL my money. I have made multiple orders in the past and when something has gone wrong on their end I am not compensated an entire refund. This time I ordered a comforter and paid shipping and tax. I received a notice with NO explanation that my order had been cancelled and I was not given back all my money I paid. I would understand if I cancelled the order but I did not, they did and now I have been stolen from. They did not ship the item so why do I have to continue to pay for the shipping?? I will NEVER be shopping at UO again. This company is ridiculous. Their customer service is rude and everything is done in an untimely matter.
Love this store but
by Oni Hernandez on 2020/05/12 21:19
I love shopping at the actual store but the app is a complete mess! I recently tried to purchase a few things of this app. I received an email like a week later that my order has been canceled for some odd reason. They had said I didn’t verify my card which I shouldn&#39;t have had, but first of all they should have told me I need to verify my card right then and there, they shouldn’t tell me a week later before my order is supposed to come. So then I had to call my bank and urban outfitters customer service and dispute the money that they won’t give back. That’s $155 they are getting away with. Do not recommend app go to actual store if possible.
Rating Trends
218,189,189,151,177,185,171,196,203,166,153,182,238,206,198,11,241,261,237,149,189,173,201,296,251,141,167,182,189,139,170,157,152,154,129,141,146,142,173,167,203,171,143,158,264,255,127,142,148,132,180,174,140,124,154,144,154,133,288,326,181,176,151,147,208,186,191,195,171,177,134,104,233,160,132,176,176,125,167,369,494,201,220,342,264,171,447,408,207,207
All Versions
5.0
358,278 total
 5
326,504
 4
21,725
 3
5,183
 2
1,442
 1
3,424
Current Version (8.29)
5.0
354,171 total
 5
324,511
 4
21,265
 3
4,828
 2
1,142
 1
2,425
Version History
More...
Keyword Volume Hits KEI Rank
papaya clothing
13.74
28
1
abercrombie kids
1.8 K
8
2
asos marketplace
0.00
6
2
men clothing
51.64
6
lulu lemon
139
3
lululemon athletica
0.00
2
3
urban on
117
1
musix shop
0.01
1
urban outfitter
262
1
forever 21 men
226
shop dressup
14.38
necessary clothing
13.71
238
amberjack outfitters
2.92
tillys app
0.00
urban decay
327
asos us
2.99
Screenshots
Search Visibility
App name
Urban Outfitters
Description
Urban Outfitters is a lifestyle retailer dedicated to inspiring customers through a unique combination of product, creativity and cultural understanding. The UO app brings the best of Urban Outfitters to your mobile device: - Shop — Find the newest arrivals, exclusive collections and more. Explore our expanded product selection with enhanced search and express checkout. Easily shop by look or favorite brand from any product page and watch videos of select products. - Discover — Explore our curated feed for the latest trends and looks, plus get real-time inspiration from our @urbanoutfitters community. - Wish Lists — Create, customize and share up to 5 UO Wish Lists. - UO Rewards — Get special offers and discounts, earn exclusive rewards and enter to win prizes as a UO Rewards member. - Account — Keep track of your orders, get delivery details, access previous purchases and more. Locate and bookmark nearby UO stores using our Find a Store feature.
Nope
by Danie pooh on 2020/10/23 02:10
Too expensive and animal killing for your clothes. Don’t recommend
Love it
by buggedtodeathtoreview on 2020/10/22 22:56
Super easy to use and access
Easy to use
by karen with a lowercase k on 2020/10/22 20:19
It is easy to use
Amazing
by kaksbebeidhfnakejrbbd. on 2020/10/22 16:27
Amazing
So annoying
by laurx98 on 2020/10/22 14:27
This app has way too many notification for a clothing brand that most people are aware of. Stop sending me notifications every hour!
Amazing!!!
by gujkngdunbbbbb on 2020/10/22 14:11
Love UO SO MUCHi love urban
Love this app!
by latexflesh on 2020/10/21 22:04
I haven’t received my Lana Del Rey hoodie yet, but I’m looking forward to receiving it and wearing it! So happy I found it, and UO.
If I could give zero stars I would
by mhods809 on 2020/10/21 20:35
The customer service is non reachable if they even have a real customer service. I bought a quilt and it said it would take a month, I waited 3 months and I requested a cancelation through their customer service which would even give me a response. Now I put in an order yesterday while there was a big sale and I had reward coupons to use. After placing my order no problem, and checked my confirmation email, I received an email a day later with a cancellation email which I did not request. Now I refuse to buy my items without discount and rewards that are now vanished because it would’ve been an extra $50 I could’ve saved on things I don’t even need to be buying. I would complain to customer service but like I said there isn’t one. Save your money and time, shop somewhere that appreciate their customers and grants service as marketed.
Love this store!
by M a r i a L u i s a on 2020/10/21 18:57
Just like the stores near my house the app is very organized and even though the items on the store are a little on the pricey side they are really good quality clothes. Also, most of my packages come within 1 or 2 weeks which is great.
Uo
by kencowlesm on 2020/10/21 18:54
Love this app!
Does what it needs to but there’s an issue..
by NotDelano on 2020/10/21 17:55
Can’t complain about the app much at all, however it has a tendency to randomly up the brightness for no reason at all .... That’s gotta be fixed
Too good!!
by HTUCK on 2020/10/21 10:45
Great!
good
by Devonahoe on 2020/10/21 04:53
good
Perfect
by Vexxh on 2020/10/21 04:15
Love the layout Flows pretty seamless as well
urban
by ahahahahanolol on 2020/10/21 01:18
i love this store
Urban outfitters swag
by adam from sm6 band on 2020/10/21 00:57
Super fun and organized app! 10/10
Clothing
by urhehwhdbfbfh on 2020/10/20 23:04
The clothing that they have is so fire and amaZing
Address kept refreshing
by PT109 2 on 2020/10/20 20:48
Hello, I was trying to submit my niece’s address and went to check zip and switched over to my texts, the whole field deleted and I had to retype all.
love it
by dog lover 762982 on 2020/10/20 18:06
i buy everything from here
Very nice
by Brett locklear on 2020/10/20 17:53
I like urban a lot it’s
Great App!
by Jessica_the best on 2020/10/20 17:49
Love this app!
MR
by Restrictxons on 2020/10/20 15:16
The clothes are so cute and affordable!!
Great reward system
by janeslol on 2020/10/20 12:35
Great app. Has lots of ways to get points to get free clothes
great product
by Killawill718 on 2020/10/20 08:16
Fits well
urban review
by sj.miller2 on 2020/10/19 22:18
Urban is so sweet, they give you 20% discounts on your birthday, they are eco-friendly, and they give you discounts/rewards for just doing simple things!
Rewards program
by taszom on 2020/10/19 17:59
They have awesome rewards program. UO is my forever love
Vinyl stand
by MiMeigh on 2020/10/19 15:28
I tried using a coupon code given to me by a customer service rep. I could not get the code to work, and she couldn&#39;t either. No one told me I couldn’t use it on furniture. It was very disappointing .. Both customer service reps I spoke with were very kind, and apologetic. I was disappointed, I couldn’t get the discount. Linda
Love it
by Heyhahahue on 2020/10/18 20:19
A very easy to use app
Obsession?
by czavala508 on 2020/10/18 16:21
My absolute favorite place to shop, great clothes and even better rewards! There’s literally something for everyone!
Nike Hat purchase
by mimi_chi on 2020/10/18 14:22
Super easy to purchase
Love this App.
by Maileemusic on 2020/10/18 12:21
You get points added to your account by downloading the app and using the app. Very efficient and easy. I use it often.
Nail polish
by AJP66 on 2020/10/18 03:08
Just got a tan nail polish so cute! So excited to apply it for a cute nude fall nail look!
Wow
by wowowose on 2020/10/18 02:31
Amazing app
Not fair
by greattttttttttttttttttt :) on 2020/10/17 20:28
I did everything to get UO rewards and they never gave me anything . I’ve waited passed 3 weeks for my rewards not gotten any. It’s all for they pleasing to get you to do these things . Don’t fall for their false rewards . I tried using the live chat for help ....no help at all.
Fun for shopping!
by Hi. Im awesome. You might be on 2020/10/17 20:10
Very fun for shopping and good.
The best
by aubreygrace555 on 2020/10/17 17:13
i love this app!
❤️
by KPBruton❤️ on 2020/10/17 13:58
Great store
Great app
by Ever_Everest17 on 2020/10/17 13:49
Good flow and easy to browse and find things you like. No glitches and organized section for keeping track of your rewards. Overall great shopping app!
Amazing clothes
by Dissonnn on 2020/10/17 05:42
Such good stuff. Want everything
Home goods
by Nanandchar on 2020/10/17 01:25
Just the best
I love it
by ifnogejrstjsnsfks on 2020/10/17 00:03
Amazing store great prices
Love ou
by QUEENIE SKY on 2020/10/16 18:11
I can always find something to make me happy here;%*!!!!!!!
Love
by Muosa_mooae on 2020/10/16 06:48
Amazing
Love it
by Sophie😁 on 2020/10/16 04:49
The app is so easy to get through and it doesn’t glitch. Ivan outfitters is always very dependable.
UO
by From -A on 2020/10/16 02:53
great to get money off and you get coupons!
I am in love
by Piper Rothman on 2020/10/15 21:54
This app is amazing I love everything on it.
app will not open
by hiromisophia on 2020/10/15 19:57
i used to love the app but now it won’t even open for me. it just sits on the “Urban Outfitters” opening screen and i can’t see any of the deals i want to shop.
UO
by mellindamea on 2020/10/15 08:12
Great site!
UO Review
by Jazzy fa on 2020/10/15 06:19
Very convenient and gives me access to everything I need!
urban outfitters
by youmichael on 2020/10/15 00:40
great app,easy to use.
A great store
by Marlee Zedaker on 2020/10/15 00:11
Urban outfitters is such a great store. It is one of my favorites and I would definitely recommend purchasing from them!
Love UO
by Liliroseme on 2020/10/14 20:25
Awesome shop and app is one of the best!!!
Easy and Fun
by Jillian W! on 2020/10/14 06:43
Super easy and fun to shop on! You get notifications right when sales start and when things are about to end. Highly recommend!
Why
by Sofakin Haught on 2020/10/13 23:09
Since when did UO become EBAY? YUCK!
urban outfitters
by kinslee jackson on 2020/10/13 20:31
this is a great place to shop on if you love emma chamberlains, summer mckeens, or millie bobby browns style etc!!! this is great to find anything you need from clothes to bedding! it&#39;s easy to find everything on this app too! i think everybody should download this app! it&#39;s really great i get on here almost everyday and i probably put stuff in my wishlist and least twice a day!!
Falling off
by free03greedo on 2020/10/13 17:23
About 3 years ago I started buying from uo, at first the quality was sufficient for the prices at the time. But throughout this COVID all my orders have been garbage. I’m sorry to say Uo is trash now
Awesome Store
by Grasshopper8808 on 2020/10/13 15:26
I love all the unique products that look more thrifted and less generic and brand specific. Great shopping experience. Easy to return or exchange items. Rewards is also a great benefit!
EASY
by claramorlock on 2020/10/13 15:12
This app is super easy to navigate! It’s so nice when I am shopping in-store, I don’t have to give the cashier my email, they can just scan my phone!
Takes forever do open and freezes
by anniecfan on 2020/10/13 14:48
This app is so terrible
Great clothes but Expensive
by MrsHWard1 on 2020/10/13 13:09
My daughter loves the clothes from UO, but they are pricey even on sale. I didn’t give 5 stars only because of price and lack of good coupon codes.
Mann
by saddtvjwcboo on 2020/10/13 08:43
Sammmm
Love
by devyyyynnnn on 2020/10/13 02:44
Fav store
Rewards don’t work
by Giorgia Marenda on 2020/10/12 23:57
I’m getting rewards in euros for some reasons and I can’t use them on US stores.
Awesome!
by Natasha N. E. on 2020/10/12 21:49
Super easy to navigate through!
urban outfitters
by trg18 on 2020/10/12 21:44
the best to shop online
Amazing!
by mjsiep on 2020/10/12 20:02
This is my favorite store! Hands down!
Noice
by noicelollovemoon on 2020/10/12 19:30
Noice
Great
by THEBADDESTOFTHEMALL on 2020/10/12 09:23
Honestly Love the clothes they have it&#39;s all very trendy and it&#39;s just very nice
Better
by clar1ss4 on 2020/10/12 09:01
Ive tried using this for some mom jeans. I tried finding some that would be my size but none would ever fit me except the ones here. They fit me better than any other online shop I’ve ordered from.
LOVE
by desighner queen on 2020/10/12 01:57
This app makes shopping WAY easier! So simple and easy to use! Highly recommend if u love Urban Outfitters!
UO
by amry_c on 2020/10/11 18:48
love love love the layout &amp; everything about the app. i haven’t had any issues at all !
great app
by robbin000 on 2020/10/11 03:29
amazing sales when u get the app easy to use also get points to 5 dollars off deals and etc even have give aways to enter !!!! recommend if you love or shop urban outfitters often
App
by gdgxsgjf on 2020/10/11 02:36
Goooc app
AMAZING
by Elle the savage😎 on 2020/10/10 16:18
yeah it&#39;s good
Great app
by TaraT82 on 2020/10/10 12:39
Easy to use!
Good
by shjdhdjdj on 2020/10/09 21:37
Goood
Great for earning points
by Dnjssi782$:! on 2020/10/09 20:40
:)
keeps crashing
by emmmaaalu on 2020/10/09 17:11
i can’t even open the app, it crashes as soon as i open it. i’ve tried restarting my phone and reinstalling the app, but nothing works.
My fave!
by daisyyyyyy gurlllllyyyy on 2020/10/09 09:43
App is super efficient and easy to navigate.
love
by rymccracken on 2020/10/09 04:14
UO IS THE BEST
Jordyn-Willi
by jjjjjjjj3333 on 2020/10/09 03:01
Great!
Faulty UI bugs at checkout
by nclv2013 on 2020/10/08 20:58
Overall functional to my shopping needs. Could be a smoother seamless checkout experience.
such a good app
by tapia:) on 2020/10/08 17:04
i do go browsing on other clothing apps, but i think this is my favorite. the layout, the clothing, and the categories are just so efficient and cute! the website keeps up with trends and i just love it. my only problem is that there is this ghost silicone airpods case and in the description it says it’s cancer causing but they still have it on sale and people are buying it without knowing it’s cancer causing🤔apart from that, i definitely recommend you won’t regret it!! :) (just look at the description of whatever ur buying hahahah)
Won’t open
by TheBieberChic on 2020/10/08 13:44
For months now, the app won’t open on my iPhone 11 Pro. It crashes immediately when I try to open.
urban
by juju 12768282 on 2020/10/07 21:47
best place ever to shop!! all of my closet is from here and they have the absolute best quality!!
Love if
by tre 1",& on 2020/10/07 21:11
Cool app
Favorite store
by kmcgowen on 2020/10/07 17:34
This is honestly my favorite store, everytime I walk in I end up spending hours just looking at all the options they have.
Great app
by chloespievak on 2020/10/07 16:26
Love this app
Great
by Lindygirl04 on 2020/10/07 02:31
M
Great App!
by 21tracyc on 2020/10/06 21:06
Love this app and the clothes!!
Amazing
by MY NAME IS HECKING EVAAAAAAAA on 2020/10/06 17:41
I literally love this app so much!! It gives me notifications when they find clothes or home decor for me and I love it even more because i also get to know when all the sales are out...when you sign up it cost no money and you can get easy points and then gets super cool rewards!!! Now that’s a steal!
They NEED a new shipping company
by Yobishlololol on 2020/10/06 16:48
I love the app, the store, everything to me is amazing. Except the shipping! LaserShip is the worst. My sister and I have only had issues since they started using lasership. Missing packages galore. The delivery drivers honestly even lie abt if they delivered the package. And if they don’t lie, there will just be no tracking on your package. And knowing Urbans pricing, they shouldn’t have to skimp the delivery. Although I will give it to the customer service person I talked to. She was very helpful and refunded me right away for the package I did not receive.
good app but...
by AdorableBagel on 2020/10/06 16:47
i love urban outfitters even though i know they’re overpriced. not sure why, but for about a week or so the app has been refusing to open. i get a loading screen for about one second and then it automatically closes the app. i prefer ordering on my phone as my computer is in poor condition, but if i can’t use the app on my phone i can’t order at all! very disappointed at the moment and i hope this issue is resolved.
awesome app
by LaaaaaLady on 2020/10/06 15:10
easy to use and i use this to shop every time i make a purchase
Order Canceled
by BLYDIAN on 2020/10/06 05:30
Urban outfitters can’t handle to take a 1k-3k order purchase. So annoying. Customer service can seem to tell me why as they don’t even know. I practically can’t even order one item. I’m new I have no bad order history or none of that. Worthless app and staff.
great
by gosh1502 on 2020/10/06 04:02
love this place
Website Navigation and Clothing Material
by alems20 on 2020/10/06 01:29
This app is very easy to work with.
Great! Yay! Awesome!
by fshrvxdgjy on 2020/10/05 18:58
Points?
Good, but not perfect!
by curlygirl217 on 2020/10/05 17:14
This app is organized well in terms is shopping, sales, shipping, give-aways, and the rewards program. However, UO’s return and exchange process is very complicated. I’ve been sent the wrong item twice, had one package shipped to the wrong house, and have other complications that customer service hasn’t helped with much. Though issues caused may be from outside sources, the customer service provided is not very efficient and they are often rude.
A Great Store, But...
by Bryanna1095 on 2019/01/12 15:04
Urban Outfitters is a great store, no doubt about it, but this app can be a little sketch. First of all customer service is basically not available through the app. If you have an issue basically the only way to fix it will be to go to a store, which can be a problem for those of us who live 4 hours from the closest one. For this app to be effective it really need a way for us to get in touch with urban through the app, because trying to figure everything out yourself really ain’t it. Also most of there stuff is great, but before buying furniture (especially things like mirrors and jewelry trays) CHECK THE DESCRIPTION. Most of the items look a lot different in the pictures that they really are. This means size, color, and even what is included. I recently saw an item that, according to the reviews, didn&#39;t come with a wire. Why, I don&#39;t know, but I am not an electrician and I bet most people who shop at Urban are either. Urban really is a great store, but the app lacks important features that would make it so much better.
My favorite store
by morgan schiafone on 2020/04/28 21:26
I have been shopping at Urban Outfitters for many years. It is my go to store over anything. It’s at a great location and the store is always so presentable. Every single employee is so nice and caring and are always so helpful. For a while, I was going there so much, the employees even knew my name. Urban Outfitters always has the best clothes. I am petite and short in height. This store has really helped me find amazing clothes to fit my physique. The clothing gives me confidence and is so stylish. I always find something in the store even when I am not looking. I also have been using the online store during this pandemic and it is so convenient. It has made my shopping stress free and enjoyable. Not only have I no got my whole wardrobe from Urban, I have also shopped in their home section. My whole bed room is from urban. The amount of love I have for this company is unaccountable. I have been in positions where I spent my last dollar on this store and I will continue to do so. This is my all tome favorite store by far.
My love for UO
by AGMONET on 2019/08/02 00:03
Urban Outfitters is and will always be my ultimate paradise. There is not one thing in this store that i wouldn’t sell an organ on the black market for. That’s exactly what I’d have to do too for these prices. THEN THE HOLY GRAIL OPENED UP...and I learned that afterpay is an option on UO for $35 and up purchases. While this may not always be the smartest choice especially if you do it for several items at once it is sooooo rewarding to later get these items in the mail even if I’m broke. UO makes me so over the moon happy. I have never been disappointed when making a purchase in store or online. Always satisfied and the products never disappoint. To me UO is me. Everything about there classy, sometimes eccentric, but always different products; whether it’s clothes, jewelry, home decor (MY ABSOLUTE FAVORITE), makeup, etc completes me and lets people know who I am without talking to anyone. The only thing I’m always upset about...is the fact that they don’t have an urban outfitters in my hometown. 😭
Where do I even start with this...
by ShirReeneBean on 2020/08/01 11:21
The app crashes all the time. When you try to pull up reviews it tells you that you need internet/WiFi even though you’re connected; as though they just don’t want you to look at them. The colors in the pictures literally -do not- match what’s being ordered. I’ve ordered some things from UO last year and thinking it was a fluke with the way they looked I purchased some more. If and when the reviews get up and running again, pay attention to them. The negative ones - they’re not lying about the quality issues for the most part. The saturation is turned up so that the clothes, duvets, blankets, and sheets look way more vibrant than they are, I promise you. Thankfully I haven’t had to deal with the customer service yet and I pray I never will. When my last orders come in it will be the last time I order from this god forsaken place. Not sure what happened between my VERY first order in 2015 and my first order of 2019 but quality has gone completely downhill. Get it together with the app. And if the devs could somehow tell UO that they need to get their store’s quality together too, that would be appreciated as well.
easy access!
by Erika Canieso on 2020/04/03 07:02
This app is great— it’s easily accessible and personally, all the perks that comes with it are amazing. I’m a sucker for clean and contrasting layouts (graphic designer in me) and this is IT. Love love love it! One thing I would add though is maybe a social forum where customers and maybe customer representatives can chat via app. Talk about styles, ask for opinions—basically, making it more sociable for people who struggles finding their niché or for people who ask their friends or family of what they think about this particular product and then they say “I don’t know” (not that it has happened to me of course lol) I think UO has a great influence in today’s culture by which can be utilized in so many ways! There’s a sense of potential connectivity that will nurture longevity of the styles of clothing and lifestyle they promote; and to preserve that, connection amongst others seem to be an element that could influence it. Great job! Love observing everything about anything. Cheers!
URGENT SHIPPING!!!!
by thisismethisisreal on 2020/09/30 06:53
BOYCOTT LASERSHIP SHIPPING Now since Urban Outfitters uses Lasership. Which has nearly 95% 1 stars on every review site and even the BBB. I will never do business with them again. I’ve Never recieved my package and Urban Outfitters as well as Lasership have been horrible as far as customer service (on both ends) urgency to help me get my money for a package of nearly half a thousand dollars that have gotten lost or stolen. I am very displeased at the customer service because not only do you have to go through a lot to prove you didnt recieve your package and try to claim a refund you’re also required to Wait nearly 3 to 4 weeks might even be a month for some based on a request for a refund for poor decisions they’ve made... I Litterally waited on my porch while doing homework (Because im a college student) for the shipping carrier they use to save money “LASERSHIP” to lie and say my package was delivered when no attempt was made. Horrible. I wont be coming back because Urban Outfitters didnt do there research &amp; if they did. There was no care put behind a big decision for there consumers as well as the moral principle of there business as a whole. I would seriously hold off on Urban Outfitters until they get it together.
Easy to use app
by MS123ABC456DEF on 2020/04/13 02:58
The UO app is so easy to use, and everything is so easy to find! If you sign up for rewards on the app, you get $5 credit every time you earn 100 points. I earn points by: making purchases, browsing the app, signing up for emails and notifications, and so much more! You can redeem your credit on the app, online, or in the store! Even better, you can do it as many times as you want. There is no limit to how many points you can get. If you keep getting 100 points, you will keep getting $5 credit. The credit expires 59 days after you get it, and your points reset every year on January 1st. They have such cute clothes and exclusive giveaways. The higher amount of points you have, the higher ranking you are. The higher ranking you are, the better giveaways you can enter! There are so many exclusive offers and promo codes you get by downloading the app, and I truly recommend getting it!
FIRST AND LAST TIME BUYING HERE
by thisisliterallyawful on 2020/06/24 03:42
I have never written a review in my LIFE but i have been way more than patient and i am officially frustrated. I ordered 3 shirts and spent over $100 on them. Waited a month and only received ONE out of the three items i ordered (all on the same order btw) after not hearing anything back after sending 2 emails or even getting an updated delivery time, i finally get an email saying my other 2 shirts were shipped back to Urban Outfitters. When i asked why that happened, they stated my address was incorrect... why did i receive one of the shirts then if my “address was incorrect”? I sent TWO emails and heard nothing back about getting my refund. Once i sent a third email saying i am going to contact the Better Business Bureau, I finally got a response stating i will get a refund, only to find out they only issued a refund for ONE of the shirts and it was the one shirt that was over $20 cheaper!!!! I have now sent out ANOTHER email and am waiting on a response. HORRIBLE services, HORRIBLE prices, and even WORSE customer service. I WILL be contacting the Better Business Bureau within the next 2 days if I do not hear anything back about a FULL refund.
Would prefer to combine my rewards!!
by Veggiee on 2018/09/13 15:07
I think overall the app is extremely well built. Works great. Hardly ever glitchy. I saw they recently added being able to review products from the app which is great but gee it took a while. Now urban can get pretty pricey so the rewards points is a really nice touch I just wish we were able to combine our $5 rewards or have point levels in which you can earn more. I shop here almost every 2 weeks and check the app regularly maybe 2-3 time a week I know I’ll always find something I NEED and extra rewards would definitely enable me to buy more. Also, what’s up with the giveaways? I’ve never won and there were times I was entering DAILY every frickin giveaway. Now I hardly do but I always hold hope. That’s as long as it’s not actually a scam.
THEY SAID IT WAS MY ERROR
by this is outrages on 2018/10/08 21:35
I ordered for things from the urban outfitter app. I was so excited to get all of them! I put everything that I wanted in my shopping cart put my billing address and information. I triple checked everything just to make sure it would go through and it did! Here’s the bad part only one thing came and it took about a week. The other three things took a month or I think it might have been two months. I called the people at urban outfitters and even tried to get their attention on Twitter they said that I had made a mistake in the billing address but I double checked and I hadn’t made a mistake at all. My transaction information said that everything shipped separately and were charged at separate times which didn’t make any sense. I bought it all at once. I discovered that they charged everything separate and messed up the billing address it was their fault and I didn’t even get help. I want to the urban outfitter store and this lovely employee health to be out and I got my stuff discounted and it shipped within a week. Aside from that this app is really sketchy
Cute clothes bad customer service
by alexbrielle on 2020/03/20 18:03
I do not like how they don’t charge your card until your item ships. I ordered a pair of shoes back in November while they were on backorder. They tried to ship them to me a few weeks ago and my debit card declined it, so I called customer services and had the card changed. Well, the second card I put on there was lost, so I cancelled that card and my order declined again two days ago. I attempted to do the same thing as the first time and the lady on the phone was a complete b*tch. She wanted some kind of credit card information from me and I was like “no? Can I just change the card on file again please?” She said that they don’t do that. (Even though someone had done it for me before.) She gave me the option to give my credit card info or cancel the order. I went ahead and cancelled and ordered the shoes off Nike. The way they carry out orders and charging your card is unnecessary. The customer service lady was completely awful. I’ll think twice before I ever order online from Urban again.
Returned to sender
by Cherokeebat1988 on 2019/08/28 18:31
After making a large purchase on this app I saw that even though I had updated my address on the website to my new home address- the app still has it as my old one. I immediately contacted CS through email to have my address updated- they updated it and assured me that my purchase would ship to my new address. The first part of my shipment was instead returned to sender. CS told me I would have to reorder the first part of my purchase and repay for shipping (even though I was suppose to have free shipping AND 20% off my order CS told me I could only have one or the other). I asked if I could just go to the UPS shipment center and pick it up- I was told no. CS also couldn’t guarantee that my other purchases would go to my new address so now I need to try and intercept my packages from my old address. This is beyond ridiculous and mind boggling that instead of contacting UPS- something that ANYONE can do- this company is apparently incapable of doing that and I can’t even do it has to be done on their end. I’m about to cancel the whole order and take my money elsewhere.
Works great
by egkim904 on 2020/05/17 02:11
Everything is pretty straight forward and managing your account is simple and easy. Only complaint is the recommended items are pretty inaccurate, but I get that it can be pretty hard to guess someone’s style based on their searches. I think something that might improve the algorithm would be including the option to mark an item as “not interested” because it would narrow down and probably make the recommended items list more accurate. It would be cool if we could favorite brands as well so that we get notifications tailored to that brand and have it advertised more directly to us in the UO app. But yeah, overall I like the point system and your guys’ sales are fantastic and a great marketing ploy considering how much I place orders haha. I’ve had no issues making my payments through Apple Pay so I’d say this is a really optimal app. Nice job.
Favorite place to shop
by Nmangual on 2018/01/14 09:04
One of my most used apps to shop online; really love the ease of navigation and variety of products. Oddly enough, my reviews on items I purchase never post which is a shame because they’re always positive and I take the time to write them. Moreover, a qualm I have with the rewards program is that the $5 reward cannot be combined with another - I believe it would be more sensible to allow customers to combine the rewards they earn toward their next purchase without an expiration date. I’m also skeptical if anyone actually wins the contests offered on the app; no matter how many times you enter you never win 🤷🏽‍♀️. Lastly, the inventory should be better managed to prevent misinformation on backorders or items that are out of stock after checkout. Otherwise, great app. 👍🏼
AMAZING🔥🔥🔥
by •EmmaLuvsYou• on 2018/05/13 17:26
It’s not secret UO is expensive, and i was trying to find a way to save money by shopping here because it has everything i love and all my favorite styles! I couldn’t just give it up, so i got the app to see how much money i could save on my shopping expeditions there. Right off the bat, you can get $5 free to spend, 10% off your next buy, you can enter giveaways, it’ll even find the closest store to you and tell you if it has any special assets like “Vinyl”. Another cool feature is under the discover section, you can look at photos taken by customers and press a button to see what outfit they’re wearing, and if u like it, u can buy it or add it to a wishlist :) If u love UO and are looking to save some money, this app is great!
Pathetic
by appugf2257 on 2020/03/27 17:33
Online is better first of all and second the rewards program is a complete scan the person who made it should be fired I joined the program and automatically I should have gotten 50 points instead I got 0 it didn’t even count those 50 points in then I downloaded the UO app I was supposed to get 20 points for doing that instead I got 10 points then I enabled notifications which is 15 points I should have 85 points according to the list of things to get points instead I have 35 points are you kidding me right now get your system together and I recommend for no one to download this app or join the rewards program because it is a complete scan you will regret it it’s a pathetic effort on top of all of that this store is way over priced a single t shirt just regular fabric cost 40 dollars that is not a reasonable price at all this is one of the worst stores and it is way over rated it’s pathetic that this store is still in business not everyone can afford buying these clothes way to over priced
Sad
by yoloswagmaster80000128 on 2019/10/08 20:00
Urban Outfitters has really gone downhill. About two months ago they advertised “Spend $150+ and get free TWO-DAY shipping” I purchased about $200 worth of items and didn’t get them until a week later. Flash forward to this month, I placed an order for a medium-sized shirt, and they sent me size 4 pants. Upon speaking to a representative, she refunded me and told me she would replace the shirt. Something seemed off, but I said okay. That’s great customer service. My item never got to me, and after calling to check up, she never placed the order. I’m not complaining about not getting a free shirt, but if you keep making mistakes, then please make up for it. Back in the day when something like this happened, they would send me an offer with 20% off, etc. The other thing that constantly happens, is that I’ll buy something and then they’ll email me a few days later saying that they cancelled it because it was out of stock. Of course they’ll refund me, but it’s just a bit ridiculous. Please get it together.
Well Made Asf
by ushcbc on 2018/05/06 20:18
A lot of the bigger outlet stores have pretty unorganized and glitchy apps that lead to an overall unappealing and annoying experience, but the Urban Outfitters app is literally so amazing. It’s easy to find what you want and easy to use, with a lot of cool things to use. Some store apps resemble websites and are difficult to use (ex pacsun and tillys), but UO is well designed with an appealing layout and easy to use features. It is kind of like a social media app with shopping all in one (awesomeness). Lots of items alternate to clothing (furniture, art, books, music/tech). Countless language and currency options, and reward options galore as well. Cool giveaways, and you can link social media with it. 10/10 would recommend.
Hard to Use
by Rose Truth on 2020/06/27 02:07
This app doesn’t track your orders or tracking. I’ve been trying to cancel an order that was supposed to be DELIVERED in March (it’s now end of June and it hasn’t even shipped!) It would be fine if they would just cancel the order and not charge me, but after contacting UO now 5 times to cancel this late item, they have just charged me for the item, even though it hasn’t shipped!! There is no tracking number, and I’ve tried to cancel for months as it’s shipping so much later than the date that was confirmed when I ordered it!!! And there is NO WAY to track this purchase on the app! That seems crazy to me! I would give zero starts if I could. All my other purchases from UO and returns have been much easier than this, so I understand this is an extreme case (or so I hope!... anyone else having this repeated problem???!) But nonetheless, the app should be able to track my purchases, order numbers and order status.
awesome but needs to be more inclusive.
by Gabsrini on 2019/07/25 00:21
app works fine— this is a bigger issue than the app itself. there are SO many different types of bodies in this world, and don’t get me wrong, the models for UO aren’t all the same in shape and size... but they are so similar. that’s why I ask for you to consider reaching out to people who don’t “fit in” or are subject to scrutiny for not being slim or tall. I love UO’s products and the brand and I know not many other brands have inclusivity but I’d like to suggest this because such a big and popular brand should show everyone what they’ll look like when they wear your clothes. Incorporate (meant in the most respectful way possible) bigger, curvier, and/or bustier people. We all deserve representation.
I LOVE UO !!
by greylooooo on 2019/08/03 13:27
I’ve been shopping at Urban Outfitters for 3 years now and it’s still one of my top 3 stores ! I like old looks and old school vibes, however, I don’t like old items if that makes sense. The collection at UO is always fresh from the clothing to the extras. This store activated my interest in vinyl records and I’ve been collecting ever sense. The only downside to shopping here is that it is pricy and with me being a college student, I have to be choosy on what I spend monthly. Thank goodness UO allows shoppers the opportunity to earn reward points ! That’s helped me a lot. I hope to continue shopping here ESPECIALLY for my college apartment and closet. Thank you for the easy to use app and friendly in-store service !
If I could give zero stars I would
by mhods809 on 2020/10/21 20:35
The customer service is non reachable if they even have a real customer service. I bought a quilt and it said it would take a month, I waited 3 months and I requested a cancelation through their customer service which would even give me a response. Now I put in an order yesterday while there was a big sale and I had reward coupons to use. After placing my order no problem, and checked my confirmation email, I received an email a day later with a cancellation email which I did not request. Now I refuse to buy my items without discount and rewards that are now vanished because it would’ve been an extra $50 I could’ve saved on things I don’t even need to be buying. I would complain to customer service but like I said there isn’t one. Save your money and time, shop somewhere that appreciate their customers and grants service as marketed.
Great!
by Cat lovers <3 on 2019/08/03 01:02
I love this app! I don’t purchase items often for UO or any other store, but it’s so fun to have an app that I can use to just browse and go online window shopping with. The layout, to me, is not confusing and it’s easy to use. They have discounts and giveaways as well. Like other rewards app I’ve used, there isn’t a point system, and the giveaways are free to enter and it’s really just a press of a button. There’s also easy to use wishlists. You can create separate wishlists for certain groups of items (example: a wishlist for makeup and a wishlist for shoes can be separate). If you enjoy what UO sells then I would recommend this app because it makes shopping easier.
Urban Outfitters review!
by Amanda hersh on 2020/04/28 15:05
Urban outfitters has always been my go to shopping spot! It has great basics,great statements, great dresses, and much more. I’ve been shopping here my whole life (even when it wasn’t trendy)! Urban outfitters also has great home decor and kitchenware! When I bought my first apartment I went to go look on the Urban Outfitters site and I realized that they have amazing home goods as well. I would highly suggest this store for online shopping as well because they have a great app that lets you see all the newest clothes and goods! Urban outfitters also has all different styles packed into one store! All around this store is awesome and I would highly suggest it!
Annoying as hell
by Kayla RC on 2020/02/07 12:50
This app is really good when it comes to maneuvering it and finding the items/clothing you need/want. However, when it goes to check out, it will not accept any of my payments and is always like “there’s been a problem”. It did it to me on a huge sale and I almost missed out because it wouldn’t let me use any of my forms of payment and trust me, I tried EVERYTHING! So I had to call a representative and they had to place the order for me but it didn’t accumulate any of the points so now I have a shortage on points. And now I’m trying to shop for Valentine’s Day and it’s doing it again. It won’t let me check out, on my phone or on my laptop. It keeps glitching on me and it’s been like this for weeks, and the app is updated all the way.
In-Store pick-up errors & App sudden shutdown
by AitanaBalam on 2019/12/27 20:32
All Urban Outfitters pick-up locations are listed as Walgreens, when several items I added to cart were marked as available for Pick Up at my local store?? Customer service is also impossible to get ahold of and I&#39;ve been waiting almost a month for one item. I can&#39;t get ahold of anyone to solve these problems. I even had to pay for UPS in store pick up fee when my order was somehow not delivered to my address? UO has not contacted me back at all to remedy any of these issues &amp; the app is glitchy. Beware of ordering through this app. Much better to just go in store.
Poor
by A-Madi85 on 2018/06/28 16:47
I love this store and I like to see what’s new on the app and shop, of course, but I’ve noticed that lately the app logs me off and I have to keep typing my email and password. When I log back in, all my rewards are gone, 0!!! and even my wishlist and shopping bag items are either all gone or it shows the old items that are even currently out of stock or stuff that I had already ordered &amp; received... it’s very annoying and frustrating ‘cause I can’t remember the items I had on my shopping bag and I have no idea why it keeps doing this... is there a bug in the app or something or is it my phone????? Ugh!
amazing
by peach wizard on 2019/05/26 20:12
I really appreciate that the app has the option to track your package. usually I have to get the package number and track it through the postal service. it’s super easy to navigate through the app and I think rewards are earned faster on the app. you pretty much always know when sales are going on too, which is nice. there’s also giveaways for rewards members. I appreciate how easy the app is to use and you can easily search stuff. I really like the app and I recommend it to the people who shop at urban outfitters. it’s super easy to see all the sales that are going on.
It’s an entertaining app, but has flaws
by rachel gravallese on 2019/10/30 06:26
Honestly I’m just in love with the giveaways (even though I’ve never won even though I set reminders on my phone to enter them everyday!!..) the lookbooks, most popular, most liked, and finding dirt cheap things in clearance. I have way too much fun on this app, it’s kind of bad. It’s not referential in finding orders too well. also at the moment, i entered a gift card to my account which i threw out when i made a purchase, and the information just disappeared and didn’t save...so my money is MISSING. In another instance they sent me the wrong color of an item. Since it generally takes 2 weeks for returns to process I had to annoyingly wait after getting the wrong merchandise.
Rude costumer service
by the one honest pearson on 2019/03/18 23:20
I had this one lady at costumer service and she was really nice (Judy) and I had this other that was simply rude (holly). The problem was that I was a couple of hours away from the 2019 st Patrick’s say sale. The holly girl kept saying that she was that she can only request and never actually answered my question. The customer service is just rude and bad. You can’t even cancel your orders!! (They claim it’s because they work in it right away) (The issue was the same both times I contacted them and Judy was so much nicer about it ) The app is really good and fast most of the time. Stuff is super cute but WAY TOO over expensive. If you are rich then I recommend this app. If you can handle rudeness than I recommend this app
Effortless Design!
by Smomkeyssosmi on 2019/11/29 16:14
This app is one of the best apps for Online Shopping period. The design and layout of the UO app makes it effortless to find whatever you are looking for in there very large catalogue of things to choose from. They also make it very easy to sync your UO rewards account if you have one and make it quite simple to track your points and other tier related things that have to do with your rewards. In general, this apps layout and East ability to sync with your rewards, makes it one of the best apps for seeing the UO catalogue online and shopping online in general.
SIMPLE & EASY TO USE
by SEPHORAMVP!! on 2019/07/21 19:25
I legitimately use this app at least three times a month to make purchases, and I’m always on it daily… My only main ‘gripe/concern’ is that I check in to the app daily, I have tons of five dollar off rewards and I enter every sweepstakes/contest 10 times or more and I have yet to win. I would just love to know what a person’s odds are because every single one is different. I also feel like I am not notified when the sweepstakes/contest is over - some sort of a list of winners. Besides that silliness, it’s an awesome app, and I absolutely adore and love all things from urban outfitters!!!
UO’s app is well-done
by PhotoGal555 on 2019/07/15 03:40
this app in combination with the text/email notifications help me get the best deals at urban outfitters. the app is easy to use, simple, and includes way more clothing options than in stores. i’d suggest checking the reviews because staged photos don’t give the whole picture and reviews can effect your purchases. also, it has the rewards system within the app, and, if you’re in-store, you can scan a barcode on the app to open the item on your phone. overall, if you shop at urban outfitters, i definitely recommend the app.
Good For A UO Addict
by Rave San on 2020/03/22 19:09
I’m constantly found myself browsing their website so once I found out that their app rewarded points (points that contribute to earning coupons) for browsing I knew I had to get the app. I love the user friendly interface and having wishlists easily accessible makes it really helpful to find my items during a sale when the app sends me a sale notification! Overall, it’s just made my UO shopping experience so much easier because I get coupons, easily find the things I want, and get notified for all the latest sales.🌸🤍
deals!
by Ari.............. on 2019/06/03 15:44
if you love urban outfitters and shop there a lot, or only a bit, this app will really help you. Ok the deals they give aren’t too extraordinary, everything at urban is really expensive, but just downloading the app and entering your email gives you $10 off your next purchase. The more you use the app and make purchases, the closer you get to earning more $5 rewards. The app also provides exclusive deals every now and then like 20% off 30% off etc etc. The app is sleek and easy to use, but I really just like it for the deals. All in all I recommend you download the app because who doesn’t like saving money&lt;3
UO REVIEW
by n_mcculloch on 2019/07/31 15:24
I have been a long time consistent UO customer living right in downtown Omaha it is the only shop that is my style and what i’m looking for with the wide variety of graphic tees, wish they would bring back more of a variety of hats! Another recommendation i’d have if it’s possible to consider maybe have more size variety within a certain product for us thick dudes! Always great customer service every time i walk in the door and while i’m in the store. Always been a huge fan of the not only the product but the employees. Ultimate rating 8.5/10
Do NOT order from UO!!!
by allylee41712 on 2018/12/28 17:33
I’m absolutely fed up with Urban Outfitters. I can’t order anything without there being a problem. Afterpay never functions properly with the app, I end up getting charged separately each time an item is shipped (rather than all at once), and the quality of the items that I order has never been decent. Also, customer service never knows what the hell they are talking about. A friend of mine ordered a mug, and it came back broken all because of terrible packaging. I ordered a record player on the 21st, made sure I spent $100+ to get free 2 day rush shipping, and it didn’t get here until the 26th. Overall, I think this app and website is sketchy and if you want to do business with them, I suggest going in an actual store.
The worst online costumer service
by Parker494 on 2018/06/22 18:45
I am moving to a new apartment and decided to buy my bedding through urban outfitters. It was the biggest mistake. My order went on backorder which I was not notified for and I purchased my order with expedited shipping. They had trouble with my card information so I gave it to them again, it went through just fine but then they prolonged my back order another week. I expected they at least refund me on my expedited shipping but this did not happen. Their app bugged out on me several times and would not allow me to view my shipment. I will move into my new place without my new bedding. This has been a nightmare to deal with along with moving to a new place. I will never again shop at urban outfitters. Save yourself some time and go buy bedding elsewhere.
For Clothes Only
by Rose2TheTop on 2020/08/11 18:28
This app is great for shopping for clothes. You’ll actually have no problems receiving them through the mail. I would not recommend ordering furniture or home goods through this company. They have a track record of extremely long waits for shipping furniture, etc. and this was before the pandemic started. I’ve waited over 4 months for a headboard to ship and the shipping date continues to get pushed back. Same thing with the nightstand I also ordered. No real date for when the item will ship and no one working in customer service knows where or when the furniture will ship. I understand a delay because of COVID, but I’ve still been able to receive packages from other companies.
Probably my favorite clothing app!
by dezivision on 2019/12/27 17:59
I love everything from the look of the app to the special giveaways. It’s so easy to get to everything. Out of all the other clothing app this is the best when it comes to your wishlist. Lots of other companies struggle with the wishlist which is somewhat surprising. I love how you can make different categories for your wishlist and add as many things as you want to them with no limit. I love everything about the app and there is nothing I would change! Except more ways/options to earn points.
Love the app, customer service- not so much
by Merci Diala on 2019/11/26 04:15
4 stars for offering points for a variety of things; downloading the app, shopping, leaving reviews on products. Their constant giveaways, early access to new products, promotional offers, and much more are a just a few of what I personally love about the UO app. The lack of access to customer service/support via the app is the only reason I deducted a star, besides that one thing, the UO app offers a refreshing, user-friendly way to shop, gain points to easily earn monetary rewards, along with the endless opportunities to win multiple, amazing gifts with their giveaways. Kuddos UO!!!
❤️ UO APP!
by Gypsysoul78 on 2019/04/29 11:42
I love the UO APP! It is honestly the easiest APP I have ever used to shop, track rewards, enter giveaways. I usually always order through a store’s website from my computer because it’s so aggravating and time consuming. I usually always forget to enter giveaways through other stores again because the APPS are just not user friendly. This app is so awesome I can shop, track my rewards, and enter giveaways and not forget to enter them because I can do everything through the app. My opinion of the UO app is it is the best shopping/ retail app ever!
Amazing Customer/Delivery Service!
by ForeverLuvAG on 2020/03/18 20:15
This isn’t really about the app, but I am SUPER impressed with their exchange policy. I bought the FILA Disrupter II Premium and they were a little snug on me, so I wanted to exchange them for a 10. I am not kidding when I tell you that the day AFTER I mailed the shoes, the new ones arrived!! I wasn’t expecting them at all because of everything that’s going on recently and in general it typically takes longer to ship to the store and back. 10/10 appreciate the fast delivery since I really like the shoes. This made my day!! :)
UO is actually my home. 🎉
by gaby espana on 2018/08/11 16:21
Urban outfitters is amazing. I love the clothes, jewelry, accessories, and home decor! While you shop they play a bunch of cool and funky songs that you can add to your playlist. The workers are always nice and helpful. The clothes are really good quality and they have clothes from any era which is so cool! They also have really cool books you can check out and they have a bunch of vinyls from new artists to old to go with your record player! Overall I think urban outfitters is just such a cool store it makes me feel happy. Just really good vibes.💛🛍💛
Review
by dydkdkgx on 2019/03/09 23:43
Great app really nice things but the thing is a lot of the time they’re sold out on the good things and they don’t have the things that you see in the store but other than that, decent prices, nice things, good variety of items, cozy too underwear to make up to lifestyle products to beauty to even cards to shorts to shoes to blankets to water bottles to mugs, and sunglasses and jewelry! Good thing is if you see something if you’re going to a local urban outfitters store for, chances are, they may not provide the item you came for, but what I do is, turn to the app, and the app will always have what I want!
I love it
by Naky220799 on 2020/07/17 09:08
I love this app! First because UO is my favorite store, and second because of the multiple details that just make everything easier: it shows everyone detail about every product, gives you pick up options, if you’re part of the reward system it shows your ID, accumulated points and if you have any rewards, it gives you the option to enter to giveaways, see every detail about your order and even make returns! I enjoy it, there’s not a day that I don’t use this app!
Great but slow
by Rosepants4 on 2019/03/31 17:43
I love the UO app, as it makes it easy to shop and order whenever convenient to my schedule. It’s user friendly, although navigating can be difficult at times when jumping from products to my cart. It has also caused problems and made my shopping experience twice as long on my Sunday off because of its slowness. I’ve spent so many minutes just waiting for images to load, closing the app, reloading the app, etc. Even trying to type in the search box I had to wait for my letter punches to load for seconds after typing. All other apps on my phone are fine and do not pose this issue.
Scammers
by laksnska on 2019/06/18 17:42
I have had multiple problems with Urban Outfitters but this time I decided enough was enough. They continue to STEAL my money. I have made multiple orders in the past and when something has gone wrong on their end I am not compensated an entire refund. This time I ordered a comforter and paid shipping and tax. I received a notice with NO explanation that my order had been cancelled and I was not given back all my money I paid. I would understand if I cancelled the order but I did not, they did and now I have been stolen from. They did not ship the item so why do I have to continue to pay for the shipping?? I will NEVER be shopping at UO again. This company is ridiculous. Their customer service is rude and everything is done in an untimely matter.
Love this store but
by Oni Hernandez on 2020/05/12 21:19
I love shopping at the actual store but the app is a complete mess! I recently tried to purchase a few things of this app. I received an email like a week later that my order has been canceled for some odd reason. They had said I didn’t verify my card which I shouldn&#39;t have had, but first of all they should have told me I need to verify my card right then and there, they shouldn’t tell me a week later before my order is supposed to come. So then I had to call my bank and urban outfitters customer service and dispute the money that they won’t give back. That’s $155 they are getting away with. Do not recommend app go to actual store if possible.
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