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FREE NOW (mytaxi)
Description
FREE NOW (formerly mytaxi) is a licensed ride-hailing app for black cabs and taxis in 9 European countries. Book easily, pay in-app quickly and complete your trip safely! HOW IT WORKS 1. Enter your destination 2. Book a taxi near you 3. Track your taxi driver's arrival 4. Pay the fare easily through the app FEATURES • Prebook a taxi up to 4 days in advance (e.g. for an airport transfer) • Hassle-free in-app payment with your credit card • Share your ride so friends and family know where you are • Rate your driver and let others know how much you enjoyed your taxi ride • Save your home and work addresses and book a taxi even faster SIMPLIFY YOUR BUSINESS TRIPS Automatically collect your receipt by email after each trip paid through the app or skip manual expense reportings after each business trips by using a FREE NOW business account. EASY AIRPORT TRANSFER Book a cab last minute or up to 4 days before your flight. Do you need a pickup? No problem, just collect you luggage, order a cab with our app and follow the in-app walking directions to the FREE NOW pickup point within your Terminal. FREE NOW is available for both business and holiday travel at Europe's largest airports, including: London Heathrow/City/Gatwick/Stansted, Dublin, Frankfurt, Madrid-Barajas, Barcelona El-Prat, Munich, Rome Fiumicino, Manchester, Lisbon, Stockholm, Düsseldorf, Vienna Schwechat, Milano Malpensa, Berlin Tegel and Malaga. BOOK THE RIGHT TAXI FOR YOU Taxi XL: cab with more than 4 seats (vans) Taxi Wheelchair: accessible cabs Taxi Eco: Eco-friendly taxis with electric, gas or hybrid drive Exec: luxury cab for business passengers (only in Dublin & Cork) Match: Share a cab and travel expenses (available in Limerick, Warsaw, Hamburg and Dublin) SHARE YOUR TAXI EXPERIENCE Invite friends and family to try out FREE NOW with your personal gift code which you can find in the app and earn credits for your next cab ride. TRAVEL ALL OVER EUROPE The FREE NOW cab service is available across 9 countries in around 100 European cities, among them: UNITED KINGDOM: Brighton, Edinburgh, London, Manchester, Nottingham, Oxford, Reading, Derby, Leicester IRELAND: Cork, Dublin, Galway, Limerick, Waterford GERMANY: Aachen, Augsburg, Berlin, Bochum, Bonn, Bremen, Cologne, Dortmund, Dresden, Düsseldorf, Duisburg, Essen, Erlangen, Frankfurt, Gelsenkirchen, Hamburg, Hannover, Ingolstadt, Leipzig, Lübeck, Mannheim, Munich, Mülheim/Ruhr, Nuremberg, Offenbach, Potsdam, Stuttgart, Westerland (Sylt), Wiesbaden AUSTRIA: Salzburg, Vienna POLAND: Katowice/Silesian Agglomeration, Krakow, Poznan, Tricity (Gdansk/Sopot/Gdynia), Warsaw, Wrocław ITALY: Milan, Rome, Turin PORTUGAL: Lisbon, Porto SPAIN: Barcelona, Madrid, Sevilla, Valencia SWEDEN: Stockholm FREE NOW (formerly mytaxi) and Hailo joined forces in 2016 to keep you moving as UK's and Ireland's leading black cab and taxi app. SUPPORT If you have any questions, please visit the help & contact section of the app (via your profile) to see our most frequently asked questions. Alternatively, please get in touch at uk.support@free-now.com in the UK, or ireland.support@free-now.com in Ireland.
Misleading Prices
by icaari26 on 2019/12/03 21:16
HORRIBLE SETVICE. I used this app to find a ride from my Airbnb in Rome to the airport. This app, prior to booking, it gives you an estimated cost for the trip, just like Uber, but I ended up paying 20 euros more than the estimated cost. At first, I was okay with the price, but when I paid I realized that the driver had added an additional 5 euros for God knows what. I didn't want to argue with him, but instead I decide to contact customer service so I emailed them. They told me that “per their local taxi regulation, supplements could be applied on top of the metered fare for luggage and for extra passengers, from the fifth passenger onwards.” And I understand that, but I booked a car for 5 people only 4 made it, and each of us had 1 luggage avg. less than 50lbs. So I don’t understand where this charge came from, I felt scammed. It would be nice if they disclosed this “supplemental charge” before hand and their estimated rates weren’t so off. For now I wouldn’t recommend using this app to anyone- I wish I would’ve used my preferred option, Uber. They are more reliable and I can always count that their estimated prices are always on point. Also, if your Airbnb or hotel offers a shuttle option take it, quite frankly, ANYTHING IS BETTER THAN THIS APP AND THE TAXI DRIVERS.
Good price
by Ammn919 on 2019/11/26 15:17
Absolutely love this app. I used it in my trip in Italy lower prices than regular taxi and more convenient with Apple Pay. I would give 5 stars but my phone number verification code isn’t received even though I tried multiple times
Taxis never available
by VCA. on 2019/11/23 00:42
U wait for a long time and the driver is never available
Terrible app, would never recommend to anyone.
by freenowisterrible on 2019/11/22 14:57
First time I am writing a review for anything but I think someone who is planning to use this app should read this. I was with my family in Barcelona, near Las Rambla, and someone recommended I booked a taxi through this app to go to the airport. I scheduled 2 days in advance a taxi to pick us up at 4am. Later confirmed a day before that the taxi would be there at exactly that time as the neighborhood wasn’t the safest. Barcelona in particular has not been the safest place to be lately. At 4am I found myself in the middle of the dark streets outside my AirBNB with 2 children and my wife waiting for this taxi that never showed up. When I entered my booking on the apps it said that there were no taxis available around the area. In other words, “we know you made this reservation, but, too bad, we can’t help you.” It was sincerely frustrating as they don’t allow Uber in Barcelona. I had to literally walk in the middle of a night to a hotel nearby and ask the very kind gentleman to book me a regular taxi. To this day I feel incredibly grateful to him. Please DO NOT USE THIS APP TO SCHEDULE A TRIP IN ADVANCE. They are absolutely unreliable.
Pure crap
by BrunoHater on 2019/11/18 00:14
I see my earlier review never posted, so here it is again. Customer service with this app is abysmal. The app lost all my data during the transition from MyTaxi to FreeNow. I’ve been unable to order cabs - and missed an important appointment once - due to their incompetence. Wrangling with “customer service” did not help at all. I was assigned someone with a local sounding name and then forgotten about.
It was a good app
by ptamartinez on 2019/11/17 22:05
I used this app couple of time on my trip to Rome. I would suggest using public transport since it is cheaper and very easy to use. I would use this app for longer distance and I usually got a taxi within 5 minutes of requesting it. The only thing that they did not explain in app was the price. The app gives you an estimate from the pick up point to your destination but then it adds additional charge from where the driver accepted the request to your pickup location.
Good alternative
by hayleeliz on 2019/11/17 00:06
Good!
Rome service
by Rome visitor on 2019/11/16 18:17
We have used this app on two separate visits to Rome. We are very happy with it. Taxis arrived quickly, were always able to find us wherever we were (including on busy streets), and the drivers were grateful and somewhat surprised by (small) tips which aren’t the custom there. In our experience, taxi drivers knew the city well: only once did we have a driver who got confused about a location.
Free now is useless nothing like Uber
by Rl3373 on 2019/11/14 12:10
Their Cus service matia says that they only connect and that if driver rips you off they can’t help you. App connect makes money and rob you. That’s what Matia from Cus services. Use Uber instead
Liars and cheaters DO NOT USE
by jpalmer0503 on 2019/11/12 10:34
I am warning you DO NOT USE THIS APP unless you enjoy being cheated. I made a budget for my layovers in Italy and Spain and I didn't feel like walking to the airport to get a taxi in Italy so i used this stupid app to send for one, well the app told me it would be between €13-15 to my wonderful surprise when the trip ended it was actually €40!!!!! On the way back to the airport i didn't use this app i used a taxi sitting there on the street and guess how much the fare was going to the exact same place from the exact same location it was €14.35 with airport fee €20
Down hill since free now took control
by Risingsunn on 2019/11/08 01:28
“My taxi “ was an excellent app and worked wonderfully in Italy. But my experience since free now has taken over has been abysmal. You could see the foreshadowing coming when a company would change the name of a popular app with a self explanatory name to one that is vague and non descriptive. It shows a clear lack of judgement which has obviously carried over to other areas.
App works ok but inaccurate, taxis are scammers
by MATTriarchy on 2019/11/04 12:45
The app gets a decent rating foe working most of the time, but, importantly the estimates are almost always inaccurate and sometimes drastically wrong! For example, a cabbie DOUBLED the rate on one of our rides because the ride was out of town despite knowing this when booked and neither the app nor the cabbie informed us of this extra/double charge at booking or start of the ride. Most cabs will scam and overcharge you in some way if you’re a traveler or tourist. Most times a private car would be a better choice.
Scaming Taxi driver in Rome Italy
by David from Seattle USA on 2019/10/31 14:31
I order A trip to a restaurant was quoted between €9-€13. The taxi driver which accept the order took us to another route. While we were insisting to go to the destination he kept saying "1 minute" eventually he return us to the right place. Not yet, the most fun part is now, he entered on his phone app €25 and make us go to our phone an accept the request. We were freaking out. We thought we only pay the amount posted before we accept the ride. The driver getting aggressive and make loud commen in Italian. We disagreed to pay that amount. After 15 mins back and forth he reduced it to €15. We had no choice but accept the request. Luckily we used an American Express credit card. The card issuer agreed with my case and refund the trip amount back. If you wanted a smooth trip, go ahead a book an Uber ride. Eventhough Uber only offer Premium/Luxury ride in Rome Italy, it will be much worth the time and experience. NEVER DOWNLOAD THIS APP unless YOU CAN SPEAK THE LOCAL LANGUAGE. Big Thanks to AMEX team for their understanding the frustration of their member especially when we are in a country dont speak their language.
Price was double the estimate
by Mrkcur on 2019/10/27 19:36
The actual price was double the estimate shown in Google Maps. There was no traffic, driver took the most direct route. In Uber, the estimate for the exact same trip was exactly what I paid.
Excellent App!
by KeryatUSA on 2019/10/27 08:57
First time in Berlin and it made it so easy to get around! Plus, the fares were very reasonable! Thank you! Kerry California, USA
Horrible.
by GooseGosetch on 2019/10/25 17:38
Don’t use in Dublin. The app doesn’t describe how to find your taxi. When I texted the taxi he told me to meet at the terminal 2 car park. There are numerous car parks. Tried calling. He left. Stuck in the rain until found a can the old fashion way. All the cabbies we spoke to said app doesn’t work for them. Uber Uber or bus it.
First time using it.
by JuanCFernandezA on 2019/10/25 06:32
It feels amazing
Simplified my travels
by Akensim on 2019/10/25 03:41
I get unlimited (albeit slow) data in Italy but calling costs me so this app was the most economical way to hail a taxi. The rate estimates were very close to what each ride cost me. Only one ride was more expensive than quoted (by a few euros) and that was mainly due to traffic slowing down the ride. I was also able to schedule a ride to the airport ahead of time which saved me a lot of stress. 10/10 would use this app again.
Great
by اول واحد يكتب تعليق on 2019/10/23 10:19
Good in spain
App was Useless and I was charged double!
by Endless_Lyn on 2019/10/21 12:43
This app is useless. You’re better off just negotiating directly with the cab drivers that way you can ensure a a decent price and you guys can understand each other upfront. The original price that I mapped out on the app, quoted me between 14-16 euros and when I arrived at my destination the driver charged me double at 35 euros!! I couldn’t even understand what the driver was saying when I asked him why the price had increased. I thought this app would be kind of like Uber where the price is set but it is not it’s just a way to dispatch a cab and get unknowing tourist. And the customer service was no help when I tried to contact them. This was my first and last time using the app!! What is the point of this app if the quotes are irrelevant and the drivers can just charge you whatever they feel! My advice get an Uber or if they don’t operate there like in Italy negotiate directly with the cab driver because they are everywhere.
Couldn’t leave the Taxi
by eesteve on 2019/10/18 13:57
During a 50% off promo I got a Taxi through the app. The taxi arrived without a problem, did the ride and at the moment of paying the app froze, no error. Just processing payment. After 20 minutes inside the taxi and everyone a bit nervous, and having written to the developer with no luck, I had to find an ATM, and pay full price, with no promo discount. After complaining for all the hassle, waste of time and paying double than quoted, the developer told me that it was not their problem and did not reimburse anything. Mind this was a $210 ride for work. Overall pretty scammy.
No protection against overcharge
by Arizona777 on 2019/10/17 09:52
Our fare this morning was much higher than we pay in cash for the same route (10.00 vs. 6.00) and the My Trips part of the app does not show the actual route taken, thus no way to check. Last time I use it.
App times out too quickly
by Sandalor3D on 2019/10/14 09:10
Sometimes the app times out and then the payment screen is gone and the app had to be restarted to work. But overall I’m happy with the app and the service.
Prebooking improvements needed
by up in the air on prebooking on 2019/10/14 08:42
I always prebooking for airport rides and 80% of the time it is fine. However, I have had three times when the driver will be at least 15 minutes late. I have cancelled twice due to that, opened the app and found a local that would be there faster. I think you need to change how prebooking are accepted to ensure timely pick up.
Why taxis are out unless protected by law
by SimpleUser1 on 2019/10/13 15:51
This app and experience is exactly why Uber & Lyft destroys mainstream taxi services.
Swiping to pay at end of journey ...
by Yuri Zh on 2019/10/13 12:29
... won’t make me tip the driver. I know what this game is: you are ending the journey and the driver is sitting right there, so you feel compelled to tip. Setting up this stupid social situation nullifies all good will I have for the app and the driver. Sure I’ll use it, because it’s 5 euros, but just because of this feature I won’t tip via free now.
Much better
by bogmohog on 2019/10/13 12:05
Much better than at the start-but still not as goof as My Taxi ap
Love it.
by Justinjjj on 2019/10/10 18:08
Love the app it’s so very easy to use
Not exactly a better fare
by VGoldini on 2019/10/09 19:21
Looked up a ride from hotel to Prado Museum and Free Now listed half the cost of Uber. I setup FN App and booked the ride. Driver greeted me by name clearly knowing my order but turned on the meter anyway. When ride ended it was more than twice the agreed price and higher than Ubers. My phone lost internet service and all I could show him was original request he responded to knowing my name and original fare. Did not help and I am going back to Uber.
Keyboard
by no-nickname-available on 2019/10/04 22:57
Doesn’t pull up iphone x keyboard to type your address
It doesn’t work in Berlin Tegel TXL
by larry_ on 2019/10/04 18:22
Ordering on Tegel airport in Berlin shows walking directions which lead you to a different place from the one where the driver is heading. So when it rains you have perfect opportunity to soak. And it charges you twice.
Doesn't work in Barcelona
by GMak0987654321 on 2019/09/30 10:10
Useless in Barcelona. Tried it several times, just spins and indicates no drivers availabl. As per a taxi driver at the taxi stand very few taxis use the app.
Be aware
by Marimakai on 2019/09/29 10:40
Before using this app, be aware that it is NOT like other apps such as lyft, Uber, etc. when requesting a ride the app will give you an estimate of the cab fare. However, be aware that it is only an ‘estimate.’ Your ride maybe twice or three times the fee suggested. This happened to me in my first use. It was extremely disappointing and frustrating. Twice the suggested estimate!!! Uber would have been way cheaper. I also contacted the Free Now to discuss the situation and they were very dismissive and reinforced the idea that “it is only an estimate”. I wish that was made clear before I made my decision to order the cab.
worst app
by nsnksjwnkdns on 2019/09/28 18:17
this is the worst taxi app in barcelona. the drivers always take too long & most of the time the app doesnt have an available driver. some drivers have horrible attitude. also the price is always more than what the app shows u.
Don’t Use in Rome
by SierraButtesGirl on 2019/09/28 15:45
The app doesn’t work in Rome. The drivers repeatedly cancel and scam you. It constantly freezes up and cancels your jobs. Best to call for a taxi if you need one in Rome or find the nearest piazza and take one from there.
Don’t use this in Rome
by Dan T 818 on 2019/09/25 11:54
I used this in Rome recently on my way to the airport. After my ride was delayed and punted from driver to driver, I ultimately cancelled while the driver was 10 min away and called a more reliable UberX. Couldn’t risk being late for my flight. I was charged a €5 cancellation fee. Fine. No problem. The driver then texted me and called me a “bastard”. He showed up where my wife and I were and began yelling at me from his car. We started walking away and he FOLLOWED US glaring at me the whole time. Our UberX showed up and we got in, he gave me the finger and followed us for a little bit before turning away. Customer support was non responsive to my complaint. So unless you want to be overcharged or harassed, I suggest sticking with Uber. At least in Rome.
Not working
by londonpy on 2019/09/20 08:27
Your application is not working. It tells my I don’t have an internet connection when I do and refuses to do anything. I have tried everything including reinstalling. Very annoying.
Pricing estimates NOT accurate
by steven7spencer on 2019/09/19 10:13
Staying in Naples, FreeNow is the only taxi app available. We were quoted 7-9€ for a 2 mile ride to the airport and were charged 26€. Not using again. I would have been better off flagging a regular cab and negotiating the price up front. The only reason I use taxi apps is to make sure I know what I’m paying before getting into a taxi.
Great. Just one thing...
by S4x1 on 2019/09/18 17:19
I’d much rather take a Black Cab. Love having this app. Works well - more or less like the other guys. But there is one nit that needs to get sorted to earn 5 stars: communication preferences. I don’t need an email Every. Single. Day. I don’t need a deluge of promo offers. I would like granular communication preferences. Full stop. Until then: Unsubscribe. Don’t call me, I’ll call you.
Lack of Drivers
by Melymelsz on 2019/09/15 15:38
The app works great when they’re Driver’s live on it. Waited 20mins to be connected to a driver only to have to cancel and order a Uber. Even though I saw 4 Free Now taxis that passed me with no riders inside. I think the app needs to display no Driver’s in the area instead of having users wait to connect to one when their aren’t around.
Awful
by R. Cloak on 2019/09/14 21:38
Without question the worst ride app ever created. The algorithm takes forever to synchronize you with a driver who can (and will) drop your fare if (and when) they overshoot your pickup. If Uber or Lyft are options in your area I would highly suggest going with those more reliable forms of transportation.
Really slow
by Worldnomade on 2019/09/14 08:52
Waiting times are forever. If it says your driver is 5 mins away, expect to wait 20 minutes easily. Not reliable.
Free Now App is Garbage
by LongCoffee on 2019/09/09 07:39
I used this app in Barcelona and Rome and it was terrible and unreliable. If by a miracle the app could locate a driver, which sometimes would take 20 mins, the map would freeze and wouldn’t update on the drivers location so you have no idea when and if they are coming. If you’re alone maybe use the app for safety reasons but if you’re in a group save some time and just hail a taxi.
Loss of some options
by Dfresh1218 on 2019/09/08 07:58
This update had removed the option of messaging the driver at booking as well as selecting drivers from your preferred drivers. Please add these options back in the app. App works fine outside of that.
Scammed by taxi, Free Now not providing any assistance
by fulvio_c on 2019/09/07 23:51
Scammed by taxi, Free Now not providing any assistance, will never use the app again.
An app that won’t even open means no customer value
by Kahikina1992 on 2019/09/06 05:49
Ever since the switch from MyTaxi to Free Now, the app is not stable with abrupt app closings and blank screens. It doesn’t even open which is essential to provide customers value and enable the reservation of a taxi...imagine needing a ride and you can’t even try to book something! Very disappointed and will be switching providers who have an app that actually works.
Drivers often rip you off
by booyakashazzzzz on 2019/09/05 12:14
While the app works fine, I’ve found over the last 1 year+ of using the app that many metered fare taxi drivers cheat, by inputting a higher fare after you’ve left the cab. There’s no way to contest or change the fare (or even your tip option) after the driver inputs the amount and so basically, the driver always gets the last word. I definitely don’t want to tip if the driver already ripped me off! It would be great if you had a function where both driver and passenger had to agree/input the amount owed or stated on the meter and only if the amounts corresponded would the total sum automatically be paid, or at least give me the option to change my tip to zero if I’ve been stiffed!
Overcharged
by Niggaaaainparis on 2019/09/04 08:49
Read the other reviews. The estimates are not accurate and the taxis tend to overcharge.
“Free Now” is not free
by ..¯\_(ツ)_/¯.. on 2019/09/02 03:37
The rebranding of mytaxi as “Free Now” makes no sense - nothing in the app is free!
No longer a taxi app - its ridesharing now
by MinnaB on 2019/08/30 10:20
Mytaxi used to send taxis. When they changed the name to FreeNow, I thought nothing of it. But today I called a taxi and a private ridesharing car arrived. The taxis in my city are generally reliable, fairly priced, comfortable and know the city well. I do not appreciate this bait and switch to anyone with a car (and also thereby costing taxis a fair livelihood and setting up the ridesharing abuses of drivers visible in other cities where ridesharing has been longer). I have installed taxi.eu and will delete this app.
Perpetrates Scams in Rome
by Hi Kaw on 2019/08/21 21:44
I DO NOT recommend using this app in Rome. Taxi drivers have already started the meter long before you have even booked a ride (that’s right, you read that correctly), and you may start your ride at 8-10 Euros already on the meter (I had this done twice in one day). The app literally is just a GPS/maps service with a payment gateway. It claims no responsibility over the fares or the drivers. In addition, drivers are given free reign over routes and inputs into the payment gateway (the meters are not tied to the app). This app gives a false sense of security and trustworthiness but it is far less secure than Uber or Lyft.
Double the charge I expected; should have taken the bus.
by Donald F.ing Trump on 2019/08/19 12:55
The estimate on the internet was half what this €59 ride ended up costing. I should have taken public transit or Uber, where at least I know what I’m paying. App deleted. Bah! The driver was nice.
An essential app when visiting Rome
by EuroSnob on 2019/08/18 19:29
I stumbled upon this app when visiting Rome (summer of 2019), and it was extremely convenient. Paying and tipping through the app was awesome. It really did function as an Uber/Lyft app for Taxis.
Great app
by From Fat to Not as Fat on 2019/08/16 06:25
Works well and found me a taxi every time I needed one. A way to move the pin after setting a pickup point would be a nice addition.
Nice
by mshaaarii on 2019/08/14 04:44
Really nice
Sneaky and Fraudulent!!
by Nyandsyd on 2019/08/13 13:38
The receipts in the FreeNow app do not reflect a true breakdown of charges made by the driver. Be careful for overcharging!! I took a taxi from Dublin Airport to my home taking only streets. When I got home, I looked in the app where you then see the charges and rate the driver. I noticed a toll charge of €1.50 plus tip that I added. There was no toll taken. I contacted FreeNow and turns out the driver charged me the €1.50 parking charge to exit the parking lot where he picked me up! You also can’t see this charge on the receipt that FreeNow gives you or when looking back on previous trips in the app. You can only see it that one time when you rate the driver. This is downright sneaky and fraudulent!!!!
Scam beware!!
by iplov689 on 2019/08/13 13:19
I was very pleased with Mytaxi until they turned into (ripoff)freenow. I use this to go to Stansted airport for a long time. This trip was always a fixed rate of £95 for one way. They have apparently removed this fixed rate, with no notice at all. And so now I charged £184 for the trip ! No help from customer service, terrible company that clearly was to take your money with small immoral moves. Never again!!!
Needs in-app messaging
by CRJ2018 on 2019/08/08 10:31
Very handy when Uber is not available, but it could use in-app messaging to contact drivers when only on WiFi.
Cheaper
by individualmindz on 2019/08/07 18:28
Much cheaper than Uber
New Brand
by 50Winkie on 2019/08/05 09:45
My Taxi was great. The new brand is nonsensical
Overcharged € & Waiting Woes...
by Simplyin on 2019/08/03 15:30
The app did work (myTaxi) when we used it from BCN to the cruise docks but the fare was over €10 more than if you were to just go to the taxi queue. We tried to use it again to get from our hotel to our cruise ship. Couldn’t even get a cab! We just had the bellhop call us one. Tried this in Mallorca but finally just hailed a cab. We didn’t even try using this app going from our ship to the airport and just walk to the taxi station... Perhaps this experience was just a first time user rookie fail??? Gave this app a chance but perhaps it’s just faster, easier, and cheaper waiting in line at the taxi station when you’re in high traffic areas like airports, hotels, and ports of call or just hailing a cab or taking the bus or metro around the city!!! May try it again on our next Europe trip but highly unlikely and only as a last resort...
Need to be online to pay
by bgonzo32 on 2019/07/29 01:15
Unlike Uber the app does not charge automatically. You must submit payment via the app or pay cash at the end of your trip. Found out the hard way when i found a Starbucks to get online to order a cab. Obviously when we left Starbucks I had no more service. When we arrived to my location the driver asked for payment via the app or cash and i said app thinking it was like Uber. Nope, had to find WiFi to pay the driver. Lesson learned. Why did i need to set up a card in an app?
A good idea badly developed
by A disappointed viewer on 2019/07/28 10:08
I used this application a few times in Roma. The idea is excellent. Unfortunately I cannot say the same if it’s implementation. Key problem is that is far too slow. It takes 2-3 minutes of internet search to find a taxi. This is 20-30 times slower than UBER. Then I had an estimated waiting time of 6 minutes, which instead dropped to one without any warning. The developer needs to improve the speed and quality of this application for its use to become widespread...
Great Service
by Jjflow on 2019/07/26 15:52
I am American, and someone on my plane told me about FreeNow. My daughter is sick in the hospital, and I had to come to bring her home. Using FreeNow has made getting back and forth to the hospital so easy. The drivers have been professional, and so nice. Also the cars are clean! I will definitely recommend Free Now to my friends who come to Germany!
Fare not set by app
by Bravado on 2019/07/26 11:01
At the end of the ride the driver sets the price not the app itself. The app will give you an estimated range but doesn’t make the final call as other apps do. Many of my rides on this app were more expensive than other rideshare apps. This is what’s written on their help area: My fare for this journey seems incorrect (vs. estimation) FREE NOW is a referral service and has no influence on fares. The taxi rates, including surcharges, are determined by the relevant cities, town or regions in taxi regulations that are mandatory for specific zones. If you feel that your driver added an unauthorised charge or your fare was higher than normal please get in touch by submitting feedback below.
Way to expensive for ride
by spoc4r on 2019/07/21 17:33
I’m really disappointed with this app. Im just giving 2 stars thanks to one of your drivers who at least gave me a reasonable price after my trip. Don’t use this app at least in rome because most of the drivers gonna take money from you. The app shows you an estimate of 8 - 12 euros, but guess what when i went into the car (as my second time using the app) i realized that the fare was set up already on 10 euros ( they have the mirror when it shows the kilometer and the “price” that u gonna pay) and i was not even in the car. I didnt mind it first but when i finish my trip it came out with 32 euros!!!! FOR A 10 min RIDE!!!! THAT IS RIDICULOUS!!!! Good thing that they didn’t dare to ask for tip. when i asked why so expensive they said that once they accept the ride the amount starts to count even if im not in the car and i was like what the.... im gonna contact to costumer service because this can’t be. Those drivers are scaming way too much.
Un total fracaso
by @cirujano on 2019/07/19 16:12
Esta app cada día funciona peor. No se si será porque es Barcelona pero es más rápido salir a la calle y buscar un taxi y encontrarlo que pedirlo por la app. La desinstalo y no la recomiendo
“No drivers available”
by AllTheNickNamesAreTaken,HowAboutThisOne? on 2019/07/19 09:48
Horrible. The app itself is good, the problem is it is often difficult to find a ride. At least in Seville and Barcelona, I’ve tried to hail a taxi using the app many times to no avail. Taxi drivers tell me they don’t like to pick up passengers via app because they charge high commissions. Whatever the reason, without drivers behind your ride-hailing app, it’s essentially worthless. Also, what happened to “MyTaxi”? That was a great name. “Free Taxi” makes it sound like the ride is free. Terrible name change.
Lies...
by Dmullaney on 2019/07/17 21:39
It's not free at all... Nor is it instantaneous... Blatant false advertising... Don't be fooled by this con!!
No drivers available
by AggroSA on 2019/07/17 18:49
In Barcelona, app said a driver was 1 minute away. Every search said there were no drivers available. Perfect example of why taxi apps are vastly inferior to Uber.
Horrible App
by Justin LC on 2019/07/14 18:28
Trying to go somewhere? Think again. Want to get home after a long night out with friends? Nope. Wife’s water broke? You’re not seeing that baby until it’s 18. This app consistently “fails to find a driver in your area” in the biggest cities in Europe despite saying “it will only take a few minutes”. You would be better off sitting at home ******* off than using this app.
Useless
by F this ride on 2019/07/12 02:14
We couldn’t use it any where in Italy. I try to use this app every time I need a ride, unfortunately couldn’t find me a ride once.. not sure why it’s rated five star, this absolutely wasted our time.. not worth downloading..
Works Great - Dumbest app name ever
by Andromeda911 on 2019/07/10 11:16
App works great. Name should be changed to something related to what the app does.
Barely used
by Kiddoftheyear on 2019/07/10 10:31
Despite other reviews, taxis aren’t supposed to start meters before they pick you up. If they do that, get out of the car. You haven’t gone anywhere and are not required to pay for a service you didn’t use. It is not charity. Any costs that would be additional from hailing a taxi on the street should be transparent to customers, so they know what they’re paying for. The app is not Uber and doesn’t have all the bells and whistles that Uber has, but that doesn’t mean it can take advantage of customers. This was a nice idea to try and save the Taxi industry. Advice: use taxis at airports or hailing from streets; otherwise use Uber; it’s reliable and you know what you’re paying for.
Couldn’t enter a specific address.
by Valentino.Zegna on 2019/07/08 11:45
I’m in Naples. I installed the app, registered, entered my credit card info. Then I tried to enter a specific address as my destination, and it wouldn’t let me, so it’s completely useless.
Crap App
by PaulLChu on 2019/07/07 14:43
There are no drivers in Valencia. Time estimates are BS. Gives a fake time estimate when you open the app.
New name and icon are annoying
by cftuugf huhg on 2019/07/07 10:32
App works well still but the change to the name “FREE NOW” is so obnoxious. At least MyTaxi was clear and relevant. The new name sounds like a website to get rid of junk you don’t want anymore or maybe a kind of dystopian app for immediate freedom like 1984... Also the app icon is bright red and distracting, looks like a warning so have to move it to the back page of apps.
Not as good since FreeNow replaces MyTaxi
by bdjuk on 2019/07/06 20:23
The MyTaxi app was really great; ever since the change to FreeNow though the app is buggy and doesn’t recognize the exact location you are at and I’ve had more drivers cancel the trip at the last minute than not. It is a huge disappointment in service.
Awful service/canceled cabs
by ImNormz_ on 2019/07/06 16:50
After being confirmed twice and waiting 10 minutes to find a cab, every driver canceled when they were within 4 minutes of us. Said waits were 2-3 minutes and ended up being about 15. And we were in a very crowded, lots of taxi drivers area. Awful service overall.
Slower than ItTaxi not helpful with taxi scam
by Missing background mode on 2019/07/06 11:17
Tried to use this app several times during recent trip to Rome. (We had a large group with limited mobility and so had to take taxis a lot.) Many times My Taxi (now Free Now) could not find a car while ItTaxi would find one almost instantly in the same location. The drivers we did have were all great except for our last which is the reason for the 2 stars. He deliberately scammed us with a fare inflating route taking us on the “scenic” route of Rome when we were trying to get to Termini on our last day. We kept asking him to take us directly to Termini and he just agreed but continued to drive past the Vatican (which was 15+ minutes out of the way itself), the Pantheon, Forum/Colleseum, etc. A 20 minute trip turned into an hour a €58!!!!! We were trying to catch a train and didn’t have time to argue with him at drop off. He also dropped us off on on a side street instead of out front. I contacted Free Now support about the fare. But their only response was that “the fare is consistent with the route” even though I explained the issue. The app also blocked me from reviewing the ride until after the 48hour window closed. Beware.
! cheaters
by lasttrolley on 2019/07/04 19:07
Not free!
Would be useful if taxis use it
by lembo435 on 2019/07/04 17:49
I’m in Rome, and we have had a tough time getting taxis to accept our trip. I’m spoiled by Uber in the US.
Change for the worse?
by Bosco Ribera on 2019/07/04 07:31
One thing I loved about MyTaxi was receiving receipts by email automatically. With my first FreeNow ride, this feature is now gone. I’ve gone into the help section of this app— an app which is one part FreeNow and two parts MyTaxi— and have unsuccessfully requested a receipt for this particular ride about six or seven times now. I use this for business so it looks like it could be time to switch back to Uber.
Worst (and deceptive) new name ever
by subface on 2019/07/04 01:41
The app is solid, but why on earth would you change your name to Free Now when...you still charge for rides? I wouldn’t expect your service to be free, but your name is like an ice cream company calling themselves Zero Calories. Really?!! Seriously, MyTaxi wasn’t great, but it made A LOT more sense and didn’t sound like you’re just trying to get downloads.
Do not use if you want to stay safe.
by K.Red on 2019/07/03 22:13
EDITED FROM THREE STARS- Driver dropped my daughter off at the incorrect address, even though both the name of the hotel and address were confirmed with him. She was questioning it, so he basically threw her out a 15 minute drive or hour’s walk from her hotel in a sketchy area in the middle of the night. I will now devote my spare time to finding every possible review for them and letting people know how HORRIBLE they are. If you’re somewhere remote, or can’t get an Uber or Lyft for some reason, this is a backup I guess. No tracking, no notification of who your driver is or the license plate or any identification on the car, it’s ridiculous in a crowded area. Don’t waste your time.
Scam
by Gastus on 2019/07/03 09:58
My first experience with the app and I was already spammed by the taxi driver. Let’s see if they will solve my problem and, maybe, I can change my evaluation.
Great app, terrible name change
by adcombs on 2019/07/03 06:27
I have used this app for 2 years now and it’s always worked well. However, who is the marketing team that changed a taxi app’s name from something so clear like myTaxi to Free Now that has nothing to do with taxis or even travel? Great app though.
Really bad service with no control
by row_r on 2019/07/02 13:27
Used this on a trip in Naples and the meter reading was lower price but the cab charges 40% more in the app without explanation. The support for this app is nearly useless. They are unorganized and the customer service is one of the worst ever I have experienced. Had high hope but was very very disappointed. Don’t expect them to resolve any issues or help in anyway. They still use emails to communicate and it takes them a week just to respond and most times they done even respond.
Free Now Doesn't Work
by kbyoga on 2019/07/02 09:38
Waited over a half an hour and all Free Now did was spin. 3 separate requests. NO TAXI! Nothing! I missed my lecture. What if I needed to go to the airport and missed my flight?! This "new" version of the app is horrible. Fix it asap!
WORTHLESS
by MissMyAndroid17 on 2019/07/01 03:14
Spent 3 days in Rome, Italy. I requested a taxi at least 10 times. The app would show great prices and it appeared that taxis were nearby. Nevertheless, we never got 1 taxi. It always prompted that all drivers were busy. Uber was he way to go. A little pricier but drivers were always available. It’s easier to just flag down a taxi.
First impressions matter
by Intl Undatisfied Trvlr on 2019/06/30 21:51
I downloaded this app in Dublin. I then immediately deactivated and deleted it. I had attempted to use it at the airport and selected the pickup pin location that was closest to my arrival terminal. The apps pin location must have been bad because the driver was unable to find the identified spot on the app — the pin location was right next to the official airport taxi stand near the local transportation buses. After failing to find the spot the driver asks me to find him — this was after I initiated contact with him because the app said he had arrived but his car, as shown on the map, was no where near the pin location. That is when I requested he cancel the ride. It is also when I got in a taxi at the normal taxi stand and deleted the app. Needless to say, first impressions matter and would not recommend this app and I will not be redowloading it.
Doesn’t work well in Rome
by ianmalone on 2019/06/30 21:38
It worked as expected one out of four times we tried using it in Rome. Twice it said a taxi was two minutes away but then when you try hailing one, it takes 5+ minutes while it is trying to hail one and then it times out and no taxi after all. Very frustrating. One time I set a booking for later in the day at 7pm for a 8:30 pickup. It said it would notify me when a driver has accepted the booking, which I expected to happen soon after setting it, but nothing happened. Then a few minutes before 8:30 it said the driver was on its way (while we were trying to hail a cab “the old fashioned way” because we assumed the app wouldn’t work). Overall service is quite poor in Rome. Perhaps it’s better in other cities?
One size doesn’t fit all tipping
by msof on 2019/06/29 21:10
I have multiple homes in countries with completely different tipping cultures. The problem with the app is that they offer you a preset menu of tipping options that doesn’t take local culture into account. For example, giving you the option of tipping 10 15 or 20 percent in Germany is idiotic when the average tip is 5 percent in that country. How about letting the user ENTER a tip amount in a free form box? That would solve the problem.
Rome = 5. Milan = 1
by Time4EarCandy on 2019/06/29 16:37
This is a mixed review. Works great in Rome. Doesn’t work at all in Milan. In Rome, you can be at a catacomb far from the city, and a taxi in a shiny white car will come. In Milan, you can wait 20 minutes, watch 100 taxis go by, 50 with the MyTax App sticker on them; and nothing is coming to pick you up. You have to either get one at a taxi stand or call for one to come pick you up.
Awful
by ahdjsjeb on 2019/06/29 02:07
I’ve used nearly a dozen Uber-like apps happily. This one is terrible. Countless rides cancelled.
Many cancellations
by PM-Oakland on 2019/06/28 22:07
App works acceptably, but there are many cancellations. All advantages of app-based ordering are eliminated by these cancellations and limited supply of taxis at busy times.
Not a service, rather a disservice
by ***〽️ on 2019/06/28 06:12
My booking in Milan was canceled *after* the time the taxi was supposed to pick me up! At that point I was late to my appointment, which defeats the purpose of booking two hours in advance.
Perfect
by tinsonh on 2019/06/27 09:29
More choices and easy to use
App frozen
by Pharese in AZ on 2019/06/26 19:48
It was working when I first started using it in/around Rome- but now it stalls on the “Free Now” screen. When I put in my card under my account, I assumed it would be stored as a form of payment- but have had every single driver arrive and run their meter- almost always to a price higher than the range quoted by the app. Not sure I will continue even trying this app if it continues to stay frozen- will just go back to hailing taxis the old fashioned way.
Perfectly decent taxi-hailing app.
by DrumMachine385 on 2018/04/15 22:31
I have been using MyTaxi since early January while studying abroad outside of Madrid and have been very happy with it. I am almost always able to get a ride on-demand, and the taxi drivers who have picked me up have been very cordial and professional. Yes, the taxi drivers usually turn the meter on when you request a ride, not when they actually pick you up, and yes, the cost-estimates are sometimes inaccurate, but this is a taxi-hailing service, not a ride-share service. If you expect this app to function exactly as does Uber or Lyft, you’re setting yourself up for disappointment. If you want a reliable, easy-to-use taxi-hailing service, this app is perfectly fine.
Misleading Prices
by icaari26 on 2019/12/03 21:16
HORRIBLE SETVICE. I used this app to find a ride from my Airbnb in Rome to the airport. This app, prior to booking, it gives you an estimated cost for the trip, just like Uber, but I ended up paying 20 euros more than the estimated cost. At first, I was okay with the price, but when I paid I realized that the driver had added an additional 5 euros for God knows what. I didn't want to argue with him, but instead I decide to contact customer service so I emailed them. They told me that “per their local taxi regulation, supplements could be applied on top of the metered fare for luggage and for extra passengers, from the fifth passenger onwards.” And I understand that, but I booked a car for 5 people only 4 made it, and each of us had 1 luggage avg. less than 50lbs. So I don’t understand where this charge came from, I felt scammed. It would be nice if they disclosed this “supplemental charge” before hand and their estimated rates weren’t so off. For now I wouldn’t recommend using this app to anyone- I wish I would’ve used my preferred option, Uber. They are more reliable and I can always count that their estimated prices are always on point. Also, if your Airbnb or hotel offers a shuttle option take it, quite frankly, ANYTHING IS BETTER THAN THIS APP AND THE TAXI DRIVERS.
Terrible app, would never recommend to anyone.
by freenowisterrible on 2019/11/22 14:57
First time I am writing a review for anything but I think someone who is planning to use this app should read this. I was with my family in Barcelona, near Las Rambla, and someone recommended I booked a taxi through this app to go to the airport. I scheduled 2 days in advance a taxi to pick us up at 4am. Later confirmed a day before that the taxi would be there at exactly that time as the neighborhood wasn’t the safest. Barcelona in particular has not been the safest place to be lately. At 4am I found myself in the middle of the dark streets outside my AirBNB with 2 children and my wife waiting for this taxi that never showed up. When I entered my booking on the apps it said that there were no taxis available around the area. In other words, “we know you made this reservation, but, too bad, we can’t help you.” It was sincerely frustrating as they don’t allow Uber in Barcelona. I had to literally walk in the middle of a night to a hotel nearby and ask the very kind gentleman to book me a regular taxi. To this day I feel incredibly grateful to him. Please DO NOT USE THIS APP TO SCHEDULE A TRIP IN ADVANCE. They are absolutely unreliable.
Way to expensive for ride
by spoc4r on 2019/07/21 17:33
I’m really disappointed with this app. Im just giving 2 stars thanks to one of your drivers who at least gave me a reasonable price after my trip. Don’t use this app at least in rome because most of the drivers gonna take money from you. The app shows you an estimate of 8 - 12 euros, but guess what when i went into the car (as my second time using the app) i realized that the fare was set up already on 10 euros ( they have the mirror when it shows the kilometer and the “price” that u gonna pay) and i was not even in the car. I didnt mind it first but when i finish my trip it came out with 32 euros!!!! FOR A 10 min RIDE!!!! THAT IS RIDICULOUS!!!! Good thing that they didn’t dare to ask for tip. when i asked why so expensive they said that once they accept the ride the amount starts to count even if im not in the car and i was like what the.... im gonna contact to costumer service because this can’t be. Those drivers are scaming way too much.
App was Useless and I was charged double!
by Endless_Lyn on 2019/10/21 12:43
This app is useless. You’re better off just negotiating directly with the cab drivers that way you can ensure a a decent price and you guys can understand each other upfront. The original price that I mapped out on the app, quoted me between 14-16 euros and when I arrived at my destination the driver charged me double at 35 euros!! I couldn’t even understand what the driver was saying when I asked him why the price had increased. I thought this app would be kind of like Uber where the price is set but it is not it’s just a way to dispatch a cab and get unknowing tourist. And the customer service was no help when I tried to contact them. This was my first and last time using the app!! What is the point of this app if the quotes are irrelevant and the drivers can just charge you whatever they feel! My advice get an Uber or if they don’t operate there like in Italy negotiate directly with the cab driver because they are everywhere.
Only as good as the taxi drivers
by LDfamily on 2018/08/15 18:15
I used this app in both Berlin and Vienna and I was thrilled with the ease of use for licensed taxis. The only caveat is that I was traveling as a family of four with six pieces of luggage. In Berlin, I asked for a vehicle for five people and got a large enough van. In Vienna I ordered a five person vehicle for an early morning trip and a sedan was waiting for me at the requested time. I cancelled that driver (he was upset, but so was I) and didn’t get a van until I listed SEVEN passengers. I’m still trying to imagine six people in a Prius Plus and failing.
Overcharged € & Waiting Woes...
by Simplyin on 2019/08/03 15:30
The app did work (myTaxi) when we used it from BCN to the cruise docks but the fare was over €10 more than if you were to just go to the taxi queue. We tried to use it again to get from our hotel to our cruise ship. Couldn’t even get a cab! We just had the bellhop call us one. Tried this in Mallorca but finally just hailed a cab. We didn’t even try using this app going from our ship to the airport and just walk to the taxi station... Perhaps this experience was just a first time user rookie fail??? Gave this app a chance but perhaps it’s just faster, easier, and cheaper waiting in line at the taxi station when you’re in high traffic areas like airports, hotels, and ports of call or just hailing a cab or taking the bus or metro around the city!!! May try it again on our next Europe trip but highly unlikely and only as a last resort...
Drivers often rip you off
by booyakashazzzzz on 2019/09/05 12:14
While the app works fine, I’ve found over the last 1 year+ of using the app that many metered fare taxi drivers cheat, by inputting a higher fare after you’ve left the cab. There’s no way to contest or change the fare (or even your tip option) after the driver inputs the amount and so basically, the driver always gets the last word. I definitely don’t want to tip if the driver already ripped me off! It would be great if you had a function where both driver and passenger had to agree/input the amount owed or stated on the meter and only if the amounts corresponded would the total sum automatically be paid, or at least give me the option to change my tip to zero if I’ve been stiffed!
Slower than ItTaxi not helpful with taxi scam
by Missing background mode on 2019/07/06 11:17
Tried to use this app several times during recent trip to Rome. (We had a large group with limited mobility and so had to take taxis a lot.) Many times My Taxi (now Free Now) could not find a car while ItTaxi would find one almost instantly in the same location. The drivers we did have were all great except for our last which is the reason for the 2 stars. He deliberately scammed us with a fare inflating route taking us on the “scenic” route of Rome when we were trying to get to Termini on our last day. We kept asking him to take us directly to Termini and he just agreed but continued to drive past the Vatican (which was 15+ minutes out of the way itself), the Pantheon, Forum/Colleseum, etc. A 20 minute trip turned into an hour a €58!!!!! We were trying to catch a train and didn’t have time to argue with him at drop off. He also dropped us off on on a side street instead of out front. I contacted Free Now support about the fare. But their only response was that “the fare is consistent with the route” even though I explained the issue. The app also blocked me from reviewing the ride until after the 48hour window closed. Beware.
TERRIBLE, Deserves no stars
by ArodCA on 2018/06/06 04:30
My review is slightly biased because my first time and probably only time using this App was in Rome. The drivers have bad customer service. To top it off the app will give you an estimate (just like uber) of how much your ride should cost and it was ALWAYS wrong. The drivers start the and run the meter way before they pick you or or start you at an 8-10$ base so be prepared to pay over their estimate. I understand that is how taxis work but in that case get yourself an Uber X and pay the same or less for a nicer car! The second time using this App the drivers were grouped up waiting outside a metro stop saying it had to be a minimum of 20$ base! Yes, 20$! Meanwhile I caught an uber x and paid 16$ to my hotel. Be very careful while using this App because you will be scammed. Take a regular cab or Uber. I hope this isn’t happening everywhere but it was in Rome.
Worse with every update
by Cynthia_973 on 2019/04/05 06:54
I’ve been using this app for several years now, and with every update the app gets worse and worse. After ordering a cab, all of the details disappear from the screen because the app defaults to the order page (why? how many people make multiple bookings at a time?!), such that it is also hard to find the taxi details once it arrives and one needs to distinguish from other taxis, location finding doesn’t work, I can’t add details anymore to a tricky address such that the driver can’t find it.. if a driver cancels a prebooking then your prebooking is gone and you have to manually restart the process (in times of high demand then it is next to impossible to get a new taxi!).. after making a prebooking it’s not possible to change any of the details.. mytaxi, what is up with your product team?!?
Fares were always much higher
by Threxx on 2018/05/15 09:07
This app is either intentionally deceptive or broken. I’m Italy if we were quoted a 10 euro estimate for a ride across town, it would routinely end up being 15 or 16 euros. This may in part be due to Italian taxis starting their meter when they start driving to come pick you up... which the app should still be able to calculate since it knows exactly where the cab is when you hail it. The app could be improved a LOT if local taxi fare calculations were explained within the app. I thought maybe our driver was ripping us off by starting the meter at 6 euros when we first got in, and also the rate per km went up a couple times as we drove. I googled Italian taxi fares in the cab and ended up reading this was normal for this area... but why couldn’t the app explain this for me? Seems like an obvious opportunity for them.
First impressions matter
by Intl Undatisfied Trvlr on 2019/06/30 21:51
I downloaded this app in Dublin. I then immediately deactivated and deleted it. I had attempted to use it at the airport and selected the pickup pin location that was closest to my arrival terminal. The apps pin location must have been bad because the driver was unable to find the identified spot on the app — the pin location was right next to the official airport taxi stand near the local transportation buses. After failing to find the spot the driver asks me to find him — this was after I initiated contact with him because the app said he had arrived but his car, as shown on the map, was no where near the pin location. That is when I requested he cancel the ride. It is also when I got in a taxi at the normal taxi stand and deleted the app. Needless to say, first impressions matter and would not recommend this app and I will not be redowloading it.
Sneaky and Fraudulent!!
by Nyandsyd on 2019/08/13 13:38
The receipts in the FreeNow app do not reflect a true breakdown of charges made by the driver. Be careful for overcharging!! I took a taxi from Dublin Airport to my home taking only streets. When I got home, I looked in the app where you then see the charges and rate the driver. I noticed a toll charge of €1.50 plus tip that I added. There was no toll taken. I contacted FreeNow and turns out the driver charged me the €1.50 parking charge to exit the parking lot where he picked me up! You also can’t see this charge on the receipt that FreeNow gives you or when looking back on previous trips in the app. You can only see it that one time when you rate the driver. This is downright sneaky and fraudulent!!!!
Doesn’t work well in Rome
by ianmalone on 2019/06/30 21:38
It worked as expected one out of four times we tried using it in Rome. Twice it said a taxi was two minutes away but then when you try hailing one, it takes 5+ minutes while it is trying to hail one and then it times out and no taxi after all. Very frustrating. One time I set a booking for later in the day at 7pm for a 8:30 pickup. It said it would notify me when a driver has accepted the booking, which I expected to happen soon after setting it, but nothing happened. Then a few minutes before 8:30 it said the driver was on its way (while we were trying to hail a cab “the old fashioned way” because we assumed the app wouldn’t work). Overall service is quite poor in Rome. Perhaps it’s better in other cities?
Scaming Taxi driver in Rome Italy
by David from Seattle USA on 2019/10/31 14:31
I order A trip to a restaurant was quoted between €9-€13. The taxi driver which accept the order took us to another route. While we were insisting to go to the destination he kept saying "1 minute" eventually he return us to the right place. Not yet, the most fun part is now, he entered on his phone app €25 and make us go to our phone an accept the request. We were freaking out. We thought we only pay the amount posted before we accept the ride. The driver getting aggressive and make loud commen in Italian. We disagreed to pay that amount. After 15 mins back and forth he reduced it to €15. We had no choice but accept the request. Luckily we used an American Express credit card. The card issuer agreed with my case and refund the trip amount back. If you wanted a smooth trip, go ahead a book an Uber ride. Eventhough Uber only offer Premium/Luxury ride in Rome Italy, it will be much worth the time and experience. NEVER DOWNLOAD THIS APP unless YOU CAN SPEAK THE LOCAL LANGUAGE. Big Thanks to AMEX team for their understanding the frustration of their member especially when we are in a country dont speak their language.
Outstanding app!
by purdueman_in on 2018/07/17 22:15
We’ve used this app throughout Barcelona and Rome, and without fail we have had an excellent experience. It was fantastic to hail a taxi when we needed it and knowing it would show. The cost estimate is wonderful, and saved us money, even when not using the app to hail a taxi. In Rome we were at the Termini. I looked at the app for an estimate, but a and approached the taxi stand. A man hailing “taxis” approached me and quoted €35 for a ride I knew was €11. I immediately knew he was not an official Roma taxi and moved on.
Don’t use this in Rome
by Dan T 818 on 2019/09/25 11:54
I used this in Rome recently on my way to the airport. After my ride was delayed and punted from driver to driver, I ultimately cancelled while the driver was 10 min away and called a more reliable UberX. Couldn’t risk being late for my flight. I was charged a €5 cancellation fee. Fine. No problem. The driver then texted me and called me a “bastard”. He showed up where my wife and I were and began yelling at me from his car. We started walking away and he FOLLOWED US glaring at me the whole time. Our UberX showed up and we got in, he gave me the finger and followed us for a little bit before turning away. Customer support was non responsive to my complaint. So unless you want to be overcharged or harassed, I suggest sticking with Uber. At least in Rome.
Rip-off/thief driver(s).
by Orojosh on 2019/06/07 18:26
My driver drove us to CIA airport and upon arrival stated that the payment through app is not supported so we have to pay 55 euro in cash. We did pay the thief/driver Alessio Mosca in cash and at the same time the payment was processed through app. They all lie!!! Be very careful. Company doesn’t care at all and will never resolve any issues brought to their attention. Once the payment was made the thief driver took off like a rocket and when contacted and informed that we left an item in his car, ( without knowing what the item was, the thief stated that there is no wallet left behind and hung up the phone and never answered nor texted back. I contacted the company and requested more info abt the driver and the car, tho they have not yet contacted me.
Barely used
by Kiddoftheyear on 2019/07/10 10:31
Despite other reviews, taxis aren’t supposed to start meters before they pick you up. If they do that, get out of the car. You haven’t gone anywhere and are not required to pay for a service you didn’t use. It is not charity. Any costs that would be additional from hailing a taxi on the street should be transparent to customers, so they know what they’re paying for. The app is not Uber and doesn’t have all the bells and whistles that Uber has, but that doesn’t mean it can take advantage of customers. This was a nice idea to try and save the Taxi industry. Advice: use taxis at airports or hailing from streets; otherwise use Uber; it’s reliable and you know what you’re paying for.
10x better than Uber in London
by rihallix on 2018/04/07 17:02
Fantastic app. Summoned taxis within 60 seconds to our hotel in Paddington every time. Took 4 taxi trips with a family of 4 across central London - cost way less than 4 travel cards and was door to door with friendly drivers every time. By comparison our Uber driver missed dropping us at the Tower of London - didn’t know where to drop us off, drove 1/2 mile further to find a drop off point. My Taxi trounces Uber (and I’m a big time Uber user in SF and NYC).
Do not use if you want to stay safe.
by K.Red on 2019/07/03 22:13
EDITED FROM THREE STARS- Driver dropped my daughter off at the incorrect address, even though both the name of the hotel and address were confirmed with him. She was questioning it, so he basically threw her out a 15 minute drive or hour’s walk from her hotel in a sketchy area in the middle of the night. I will now devote my spare time to finding every possible review for them and letting people know how HORRIBLE they are. If you’re somewhere remote, or can’t get an Uber or Lyft for some reason, this is a backup I guess. No tracking, no notification of who your driver is or the license plate or any identification on the car, it’s ridiculous in a crowded area. Don’t waste your time.
Simplified my travels
by Akensim on 2019/10/25 03:41
I get unlimited (albeit slow) data in Italy but calling costs me so this app was the most economical way to hail a taxi. The rate estimates were very close to what each ride cost me. Only one ride was more expensive than quoted (by a few euros) and that was mainly due to traffic slowing down the ride. I was also able to schedule a ride to the airport ahead of time which saved me a lot of stress. 10/10 would use this app again.
Shady app
by Amazing pants on 2018/09/29 06:11
I used this app for the first time going through Italy. Every time I got the estimate of cost I would select the driver and every time the driver showed up the cost was what was on the meter. I thought that’s all I had to pay which made me happy, but no. As soon as we started moving it went up every 10 seconds. I asked why do I have to pay starting at 6€ and the driver said because I had to pick you up. Watch out for this app. It’s better to take the bus or just wave a taxi. Not using the app anymore. The reason I gave two and not one star is because one driver was nice and wiped it clear and started over for me.
Rome service
by Rome visitor on 2019/11/16 18:17
We have used this app on two separate visits to Rome. We are very happy with it. Taxis arrived quickly, were always able to find us wherever we were (including on busy streets), and the drivers were grateful and somewhat surprised by (small) tips which aren’t the custom there. In our experience, taxi drivers knew the city well: only once did we have a driver who got confused about a location.
Be aware
by Marimakai on 2019/09/29 10:40
Before using this app, be aware that it is NOT like other apps such as lyft, Uber, etc. when requesting a ride the app will give you an estimate of the cab fare. However, be aware that it is only an ‘estimate.’ Your ride maybe twice or three times the fee suggested. This happened to me in my first use. It was extremely disappointing and frustrating. Twice the suggested estimate!!! Uber would have been way cheaper. I also contacted the Free Now to discuss the situation and they were very dismissive and reinforced the idea that “it is only an estimate”. I wish that was made clear before I made my decision to order the cab.
Taxi did not show even though the app showed him coming
by les san diego on 2018/11/18 07:26
I pre-booked a taxi to pick us up this morning from Smithfield for a 6:00am trip to the airport and when I was watching the App the trip disappeared. I called for another cab and he came (at 6:12am). I told the driver and he told me that the other driver probably accepted a higher paying fare. He told me there was no penalty for the driver taking another trip This is a deplorable way to run a taxi service, it’s my understanding that “M Taxi” doesn’t care about their customers as they get a bigger percentage of the fare. If I was not watching the App I would not have known. Shame on you for letting this policy exist and standing your customers
This app does not create true transparency and honesty amongst Cab Drivers like Uber
by Matt Clesi on 2018/10/13 13:58
We were taken advantage of several cab drivers through this app as tourists. The driver can go any route they wish and none of them followed the map. Second, the driver determines the actual amount charged through the meter and then enters it in the app. We had one driver who took the scenic route and ran up a 14 Euro charge and then had the nerve to charge us 20 euros. The mytaxi app quoted between 8-9 Euros. I contacted mytaxi and it’s been over 48 hours and we have yet to hear from them. UberX needs to come to Italy and it is this exact reason why people choose Uber over taxis when they have the option.
Fares are higher than quoted at times in Italy
by ioboarder on 2019/04/15 20:47
The app works well. However, unlike our experience using Uber or Lyft in America, half of our drivers in Rome have started the meter when they started driving to meet us, NOT after they picked us up. Therefore, the cost of our ride was MUCH higher than expected (our last ride was quoted 8-11 €, & was 30€). We also had an issue where the app kept “dropping” our driver on the way to us and sending another car as, evidently, it was giving the drivers incorrect directions to get to our meeting point. One last issue we had is that the app will not refresh your location if you move. Therefore, if you check on price & availability on a cab, and do not reset the app when you later need it, the cab will try to pick you up from your previous location. Still better to have when traveling abroad as another option, but still not functioning smoothly.
American traveling through Europe
by Gnav310 on 2018/12/30 20:04
I used Uber in some European countries. Not always the cheapest. Rome does not have Uber. You can pay with your phone without ever pulling out your card. Works just like Uber except you have to swipe to pay when the ride ends. So much more convenient than hailing a taxi that can’t charge your card or doesn’t have change.
Need to be online to pay
by bgonzo32 on 2019/07/29 01:15
Unlike Uber the app does not charge automatically. You must submit payment via the app or pay cash at the end of your trip. Found out the hard way when i found a Starbucks to get online to order a cab. Obviously when we left Starbucks I had no more service. When we arrived to my location the driver asked for payment via the app or cash and i said app thinking it was like Uber. Nope, had to find WiFi to pay the driver. Lesson learned. Why did i need to set up a card in an app?
Very easy and reliable app- needs some UX fixes
by Zuludogm on 2018/09/03 10:52
The app gives you accurate info on the availability of a taxi, the expected pick up and arrival times and the expected costs. On the negative, it seems that the only way to know if MyTaxi works in a city is to actually book a taxi. You can be misled into thinking that the service is available in a city only to discover that it’s not supported when you press Book. Seems that kind of calamity could be avoided easily.
Fare not set by app
by Bravado on 2019/07/26 11:01
At the end of the ride the driver sets the price not the app itself. The app will give you an estimated range but doesn’t make the final call as other apps do. Many of my rides on this app were more expensive than other rideshare apps. This is what’s written on their help area: My fare for this journey seems incorrect (vs. estimation) FREE NOW is a referral service and has no influence on fares. The taxi rates, including surcharges, are determined by the relevant cities, town or regions in taxi regulations that are mandatory for specific zones. If you feel that your driver added an unauthorised charge or your fare was higher than normal please get in touch by submitting feedback below.
Inaccurate fares
by ked2018 on 2018/10/22 14:26
We used this app while in Rome, Italy and we were better off with sticking with what we know (Uber). We were given an estimate of 11 € for a trip to a restaurant. When the taxi driver picked us up, the meter started off at 6€. The trip ended up costing over 24€, over double what we were given an estimate for. After inquiring about it with the taxi driver, he got hostile with us and threatened us by calling the police. We tried to take it to customer service and they claim that the taxis are able to start charging as soon as they accept a ride, not when they pick you up. This is why taxis are going to go out of business...they start charging you before they even pick you up and they’re dishonest about their fares. It took that one experience and we deleted the app and went back to using Uber. At least with Uber you get an honest estimate, the drivers are friendly, and in Rome they even drove a mercedez-Benz instead of a crappy mini van.
It was a good app
by ptamartinez on 2019/11/17 22:05
I used this app couple of time on my trip to Rome. I would suggest using public transport since it is cheaper and very easy to use. I would use this app for longer distance and I usually got a taxi within 5 minutes of requesting it. The only thing that they did not explain in app was the price. The app gives you an estimate from the pick up point to your destination but then it adds additional charge from where the driver accepted the request to your pickup location.
Pre-ordered 4 or 5 cabs in the last month and was cancelled on that morning
by Barcelona179 on 2018/11/01 08:31
When mytaxi first came out, I was excited to find an easy way to book a cab. However, I didn’t expect it to be so unreliable. My family and I live in the city and we have now been cancelled on at least 4 or 5 times when we have pre-booked a cab well ahead of time. If you are looking for a larger cab, DO NOT USE THIS APP. They will always cancel on you last minute if they find a fare that is more convenient for them. After I supported the idea of the taxi strike this past July, I can now say I’m fed up and have no problem using UBER and Cabify.
Perpetrates Scams in Rome
by Hi Kaw on 2019/08/21 21:44
I DO NOT recommend using this app in Rome. Taxi drivers have already started the meter long before you have even booked a ride (that’s right, you read that correctly), and you may start your ride at 8-10 Euros already on the meter (I had this done twice in one day). The app literally is just a GPS/maps service with a payment gateway. It claims no responsibility over the fares or the drivers. In addition, drivers are given free reign over routes and inputs into the payment gateway (the meters are not tied to the app). This app gives a false sense of security and trustworthiness but it is far less secure than Uber or Lyft.
You’re on your own
by BYM35145664 on 2018/11/21 15:49
According to their customer service, and to the experiences many users have had, the only thing mytaxi is intended to be used for is hailing a taxi. Full stop. Are they responsible if drivers keep cancelling on you? No. Do they try to implement any quality control with regards to who operates as drivers for them? No. Do they care or will they help you at all if you get ripped off? Absolutely not. Honestly, it’s probably not even worth it to use this app for hailing a taxi. You can just use it as a live map and then hail the taxi yourself. Or use any other app which cares about its users. Good riddance.
Meh. Works. But not a good experience.
by Dillomaster on 2018/09/25 21:29
It did get me a taxi and where I wanted to go. But as an app the experience was disappointing. For example, unlike Uber and similar ride share apps, there is no way to add a tip after a trip. You can set a default tip, but can’t modify it once the trip is complete. I had a great driver and wanted to tip 20%. When I got my invoice there was no tip added. When I contacted customer support they said they couldn’t make any retroactive changes to the account. Really? Anyway, I’ll probably stick with Uber when I can. This is a great concept, marginally executed.
Held hostage in the cab
by aaaa92 on 2018/06/29 20:48
This app is a complete scam. I was estimated 6€ for the trip, but the meter was at over 6 when I got in the taxi. The driver stopped to give other people directions while my fare continued to increase every 10 seconds. My end fare was over double. However, that was not even the worst part. When we arrived the driver demanded cash. I was very confused since this was my first time using the app. He would not let me out until I gave him more money and the fare kept increasing while this was happening. Meanwhile, the app also charged me for the fare. I felt very unsafe and will never use this app again.
Get this for visiting Dublin
by DJStine on 2018/05/02 17:04
We visited Dublin for 1 week from SoCal, U.S. - great weather &traffic. Dublin Busses are pretty good normally, but weren’t always where we needed them fast enough, esp. on super cold (to us) nights. Or if we missed our stop. Also, if you’re trying to catch a 7am tour meetup, a MyTaxi is SO much easier, and incredibly, even available at 0630. MyTaxi: gotta have it!
Extremely deceiving app
by foodie22 on 2017/10/23 10:56
Extremely deceiving app. Absolutely cannot compare to uber where you will never be cheated with inflated fare. Ordered a cab where the app shown estimate of EUR5. Ended up I have to pay EUR12. It seems the meter starts when the driver accepted your booking and keeps running when the driver makes a big round driving to your pick up location. I would never use this app again and I've deleted this app from my phone too!! When you write a message to feedback about issue, you are referred to the help section which is absolutely not helpful at all!!
Not happy
by whatnicknameisntalreadytakem?! on 2019/06/25 18:56
Downloaded bc friend recommended, for trip to Europe. Drivers were either late or made me run around to find them. Meanwhile, local taxis were always accessible once I put in a taxi request. The total was always $3-5 more than the absolute highest estimate given. IE, if I accepted a ride for $16-20, the final bill was more like $25 (also $8-12 ended up $16). Language barrier = I was simply stuck with what they claimed as the total. Drivers themselves all decent in person, but as I said were either late or required me to find them. Not ideal after a red eye when local time is 8am but my body is 2am.
Deceitful
by dc24 on 2018/03/11 16:38
Fare was more than estimate provided. Also driver said I cannot use PayPal through this app and asked for cash or credit. I told him I linked PayPal to the app but he didn’t oblige. I canceled my trip through the app while I was still sitting in the car at my destination so he couldn’t double charge me. The only reason this gets one star is that I got to my destination. I couldn’t wait to get out of he car. I’m a long time Uber/Lyft user and there is no comparison. I even used Cabify last night and it was great. Not sure why I even tried this one. Don’t waste your time.
Needs Work
by GrumpyLDO on 2018/10/26 10:49
I would love this app more if the estimates were more accurate, I’ve found they can be off by as much as 5-10 Euro. Also would like it for a taxi driver not be able to accept my request and then drop it. I had this happen three times on day and twice by the same driver. If they accept and then drop the request they should be fined or eventually banned from the app. I do find this is a good amount cheaper than Uber!!
Worst ride hailing app I’ve used
by Jilliansaurus on 2017/12/26 21:05
This app replaced hailo in Dublin, and it is TERRIBLE. They’ve introduced a “prebooking surchage”, which makes using the app more expensive than hailing a taxi on the street. Although I live in the city centre, the time to find a taxi is frequently really long, and the wait time will be significant as well. Finally, whenever I try to prebook a taxi, it always claims there are none available (yet when I try to hail one via the app at the time I tried to prebook, I can always get one). I would absolutely not use this app given any other option.
Prebooking improvements needed
by up in the air on prebooking on 2019/10/14 08:42
I always prebooking for airport rides and 80% of the time it is fine. However, I have had three times when the driver will be at least 15 minutes late. I have cancelled twice due to that, opened the app and found a local that would be there faster. I think you need to change how prebooking are accepted to ensure timely pick up.
Worst App and Drivers in the world
by Nerdesin on 2019/05/26 10:23
If you live in Barcelona or visit the city do not waste your time installing and using the App. In three weeks I was there I could only get one taxi out of 15-17 times I tried. There is a lack of taxis, they are expensive and it looks they do not need an App to get clients. I request a taxi to go faster to places so I am not in a budget and I do not mind paying for them so it is absolutely disappointing to see that This App does not help at all. I am switching to Cabify and waiting for Uber to be legal in the city ruled by a far-leftist mayor that is against progress.
Great Service
by Jjflow on 2019/07/26 15:52
I am American, and someone on my plane told me about FreeNow. My daughter is sick in the hospital, and I had to come to bring her home. Using FreeNow has made getting back and forth to the hospital so easy. The drivers have been professional, and so nice. Also the cars are clean! I will definitely recommend Free Now to my friends who come to Germany!
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App name
FREE NOW (mytaxi)
Description
FREE NOW (formerly mytaxi) is a licensed ride-hailing app for black cabs and taxis in 9 European countries. Book easily, pay in-app quickly and complete your trip safely! HOW IT WORKS 1. Enter your destination 2. Book a taxi near you 3. Track your taxi driver's arrival 4. Pay the fare easily through the app FEATURES • Prebook a taxi up to 4 days in advance (e.g. for an airport transfer) • Hassle-free in-app payment with your credit card • Share your ride so friends and family know where you are • Rate your driver and let others know how much you enjoyed your taxi ride • Save your home and work addresses and book a taxi even faster SIMPLIFY YOUR BUSINESS TRIPS Automatically collect your receipt by email after each trip paid through the app or skip manual expense reportings after each business trips by using a FREE NOW business account. EASY AIRPORT TRANSFER Book a cab last minute or up to 4 days before your flight. Do you need a pickup? No problem, just collect you luggage, order a cab with our app and follow the in-app walking directions to the FREE NOW pickup point within your Terminal. FREE NOW is available for both business and holiday travel at Europe's largest airports, including: London Heathrow/City/Gatwick/Stansted, Dublin, Frankfurt, Madrid-Barajas, Barcelona El-Prat, Munich, Rome Fiumicino, Manchester, Lisbon, Stockholm, Düsseldorf, Vienna Schwechat, Milano Malpensa, Berlin Tegel and Malaga. BOOK THE RIGHT TAXI FOR YOU Taxi XL: cab with more than 4 seats (vans) Taxi Wheelchair: accessible cabs Taxi Eco: Eco-friendly taxis with electric, gas or hybrid drive Exec: luxury cab for business passengers (only in Dublin & Cork) Match: Share a cab and travel expenses (available in Limerick, Warsaw, Hamburg and Dublin) SHARE YOUR TAXI EXPERIENCE Invite friends and family to try out FREE NOW with your personal gift code which you can find in the app and earn credits for your next cab ride. TRAVEL ALL OVER EUROPE The FREE NOW cab service is available across 9 countries in around 100 European cities, among them: UNITED KINGDOM: Brighton, Edinburgh, London, Manchester, Nottingham, Oxford, Reading, Derby, Leicester IRELAND: Cork, Dublin, Galway, Limerick, Waterford GERMANY: Aachen, Augsburg, Berlin, Bochum, Bonn, Bremen, Cologne, Dortmund, Dresden, Düsseldorf, Duisburg, Essen, Erlangen, Frankfurt, Gelsenkirchen, Hamburg, Hannover, Ingolstadt, Leipzig, Lübeck, Mannheim, Munich, Mülheim/Ruhr, Nuremberg, Offenbach, Potsdam, Stuttgart, Westerland (Sylt), Wiesbaden AUSTRIA: Salzburg, Vienna POLAND: Katowice/Silesian Agglomeration, Krakow, Poznan, Tricity (Gdansk/Sopot/Gdynia), Warsaw, Wrocław ITALY: Milan, Rome, Turin PORTUGAL: Lisbon, Porto SPAIN: Barcelona, Madrid, Sevilla, Valencia SWEDEN: Stockholm FREE NOW (formerly mytaxi) and Hailo joined forces in 2016 to keep you moving as UK's and Ireland's leading black cab and taxi app. SUPPORT If you have any questions, please visit the help & contact section of the app (via your profile) to see our most frequently asked questions. Alternatively, please get in touch at uk.support@free-now.com in the UK, or ireland.support@free-now.com in Ireland.
Misleading Prices
by icaari26 on 2019/12/03 21:16
HORRIBLE SETVICE. I used this app to find a ride from my Airbnb in Rome to the airport. This app, prior to booking, it gives you an estimated cost for the trip, just like Uber, but I ended up paying 20 euros more than the estimated cost. At first, I was okay with the price, but when I paid I realized that the driver had added an additional 5 euros for God knows what. I didn't want to argue with him, but instead I decide to contact customer service so I emailed them. They told me that “per their local taxi regulation, supplements could be applied on top of the metered fare for luggage and for extra passengers, from the fifth passenger onwards.” And I understand that, but I booked a car for 5 people only 4 made it, and each of us had 1 luggage avg. less than 50lbs. So I don’t understand where this charge came from, I felt scammed. It would be nice if they disclosed this “supplemental charge” before hand and their estimated rates weren’t so off. For now I wouldn’t recommend using this app to anyone- I wish I would’ve used my preferred option, Uber. They are more reliable and I can always count that their estimated prices are always on point. Also, if your Airbnb or hotel offers a shuttle option take it, quite frankly, ANYTHING IS BETTER THAN THIS APP AND THE TAXI DRIVERS.
Good price
by Ammn919 on 2019/11/26 15:17
Absolutely love this app. I used it in my trip in Italy lower prices than regular taxi and more convenient with Apple Pay. I would give 5 stars but my phone number verification code isn’t received even though I tried multiple times
Taxis never available
by VCA. on 2019/11/23 00:42
U wait for a long time and the driver is never available
Terrible app, would never recommend to anyone.
by freenowisterrible on 2019/11/22 14:57
First time I am writing a review for anything but I think someone who is planning to use this app should read this. I was with my family in Barcelona, near Las Rambla, and someone recommended I booked a taxi through this app to go to the airport. I scheduled 2 days in advance a taxi to pick us up at 4am. Later confirmed a day before that the taxi would be there at exactly that time as the neighborhood wasn’t the safest. Barcelona in particular has not been the safest place to be lately. At 4am I found myself in the middle of the dark streets outside my AirBNB with 2 children and my wife waiting for this taxi that never showed up. When I entered my booking on the apps it said that there were no taxis available around the area. In other words, “we know you made this reservation, but, too bad, we can’t help you.” It was sincerely frustrating as they don’t allow Uber in Barcelona. I had to literally walk in the middle of a night to a hotel nearby and ask the very kind gentleman to book me a regular taxi. To this day I feel incredibly grateful to him. Please DO NOT USE THIS APP TO SCHEDULE A TRIP IN ADVANCE. They are absolutely unreliable.
Pure crap
by BrunoHater on 2019/11/18 00:14
I see my earlier review never posted, so here it is again. Customer service with this app is abysmal. The app lost all my data during the transition from MyTaxi to FreeNow. I’ve been unable to order cabs - and missed an important appointment once - due to their incompetence. Wrangling with “customer service” did not help at all. I was assigned someone with a local sounding name and then forgotten about.
It was a good app
by ptamartinez on 2019/11/17 22:05
I used this app couple of time on my trip to Rome. I would suggest using public transport since it is cheaper and very easy to use. I would use this app for longer distance and I usually got a taxi within 5 minutes of requesting it. The only thing that they did not explain in app was the price. The app gives you an estimate from the pick up point to your destination but then it adds additional charge from where the driver accepted the request to your pickup location.
Good alternative
by hayleeliz on 2019/11/17 00:06
Good!
Rome service
by Rome visitor on 2019/11/16 18:17
We have used this app on two separate visits to Rome. We are very happy with it. Taxis arrived quickly, were always able to find us wherever we were (including on busy streets), and the drivers were grateful and somewhat surprised by (small) tips which aren’t the custom there. In our experience, taxi drivers knew the city well: only once did we have a driver who got confused about a location.
Free now is useless nothing like Uber
by Rl3373 on 2019/11/14 12:10
Their Cus service matia says that they only connect and that if driver rips you off they can’t help you. App connect makes money and rob you. That’s what Matia from Cus services. Use Uber instead
Liars and cheaters DO NOT USE
by jpalmer0503 on 2019/11/12 10:34
I am warning you DO NOT USE THIS APP unless you enjoy being cheated. I made a budget for my layovers in Italy and Spain and I didn't feel like walking to the airport to get a taxi in Italy so i used this stupid app to send for one, well the app told me it would be between €13-15 to my wonderful surprise when the trip ended it was actually €40!!!!! On the way back to the airport i didn't use this app i used a taxi sitting there on the street and guess how much the fare was going to the exact same place from the exact same location it was €14.35 with airport fee €20
Down hill since free now took control
by Risingsunn on 2019/11/08 01:28
“My taxi “ was an excellent app and worked wonderfully in Italy. But my experience since free now has taken over has been abysmal. You could see the foreshadowing coming when a company would change the name of a popular app with a self explanatory name to one that is vague and non descriptive. It shows a clear lack of judgement which has obviously carried over to other areas.
App works ok but inaccurate, taxis are scammers
by MATTriarchy on 2019/11/04 12:45
The app gets a decent rating foe working most of the time, but, importantly the estimates are almost always inaccurate and sometimes drastically wrong! For example, a cabbie DOUBLED the rate on one of our rides because the ride was out of town despite knowing this when booked and neither the app nor the cabbie informed us of this extra/double charge at booking or start of the ride. Most cabs will scam and overcharge you in some way if you’re a traveler or tourist. Most times a private car would be a better choice.
Scaming Taxi driver in Rome Italy
by David from Seattle USA on 2019/10/31 14:31
I order A trip to a restaurant was quoted between €9-€13. The taxi driver which accept the order took us to another route. While we were insisting to go to the destination he kept saying "1 minute" eventually he return us to the right place. Not yet, the most fun part is now, he entered on his phone app €25 and make us go to our phone an accept the request. We were freaking out. We thought we only pay the amount posted before we accept the ride. The driver getting aggressive and make loud commen in Italian. We disagreed to pay that amount. After 15 mins back and forth he reduced it to €15. We had no choice but accept the request. Luckily we used an American Express credit card. The card issuer agreed with my case and refund the trip amount back. If you wanted a smooth trip, go ahead a book an Uber ride. Eventhough Uber only offer Premium/Luxury ride in Rome Italy, it will be much worth the time and experience. NEVER DOWNLOAD THIS APP unless YOU CAN SPEAK THE LOCAL LANGUAGE. Big Thanks to AMEX team for their understanding the frustration of their member especially when we are in a country dont speak their language.
Price was double the estimate
by Mrkcur on 2019/10/27 19:36
The actual price was double the estimate shown in Google Maps. There was no traffic, driver took the most direct route. In Uber, the estimate for the exact same trip was exactly what I paid.
Excellent App!
by KeryatUSA on 2019/10/27 08:57
First time in Berlin and it made it so easy to get around! Plus, the fares were very reasonable! Thank you! Kerry California, USA
Horrible.
by GooseGosetch on 2019/10/25 17:38
Don’t use in Dublin. The app doesn’t describe how to find your taxi. When I texted the taxi he told me to meet at the terminal 2 car park. There are numerous car parks. Tried calling. He left. Stuck in the rain until found a can the old fashion way. All the cabbies we spoke to said app doesn’t work for them. Uber Uber or bus it.
First time using it.
by JuanCFernandezA on 2019/10/25 06:32
It feels amazing
Simplified my travels
by Akensim on 2019/10/25 03:41
I get unlimited (albeit slow) data in Italy but calling costs me so this app was the most economical way to hail a taxi. The rate estimates were very close to what each ride cost me. Only one ride was more expensive than quoted (by a few euros) and that was mainly due to traffic slowing down the ride. I was also able to schedule a ride to the airport ahead of time which saved me a lot of stress. 10/10 would use this app again.
Great
by اول واحد يكتب تعليق on 2019/10/23 10:19
Good in spain
App was Useless and I was charged double!
by Endless_Lyn on 2019/10/21 12:43
This app is useless. You’re better off just negotiating directly with the cab drivers that way you can ensure a a decent price and you guys can understand each other upfront. The original price that I mapped out on the app, quoted me between 14-16 euros and when I arrived at my destination the driver charged me double at 35 euros!! I couldn’t even understand what the driver was saying when I asked him why the price had increased. I thought this app would be kind of like Uber where the price is set but it is not it’s just a way to dispatch a cab and get unknowing tourist. And the customer service was no help when I tried to contact them. This was my first and last time using the app!! What is the point of this app if the quotes are irrelevant and the drivers can just charge you whatever they feel! My advice get an Uber or if they don’t operate there like in Italy negotiate directly with the cab driver because they are everywhere.
Couldn’t leave the Taxi
by eesteve on 2019/10/18 13:57
During a 50% off promo I got a Taxi through the app. The taxi arrived without a problem, did the ride and at the moment of paying the app froze, no error. Just processing payment. After 20 minutes inside the taxi and everyone a bit nervous, and having written to the developer with no luck, I had to find an ATM, and pay full price, with no promo discount. After complaining for all the hassle, waste of time and paying double than quoted, the developer told me that it was not their problem and did not reimburse anything. Mind this was a $210 ride for work. Overall pretty scammy.
No protection against overcharge
by Arizona777 on 2019/10/17 09:52
Our fare this morning was much higher than we pay in cash for the same route (10.00 vs. 6.00) and the My Trips part of the app does not show the actual route taken, thus no way to check. Last time I use it.
App times out too quickly
by Sandalor3D on 2019/10/14 09:10
Sometimes the app times out and then the payment screen is gone and the app had to be restarted to work. But overall I’m happy with the app and the service.
Prebooking improvements needed
by up in the air on prebooking on 2019/10/14 08:42
I always prebooking for airport rides and 80% of the time it is fine. However, I have had three times when the driver will be at least 15 minutes late. I have cancelled twice due to that, opened the app and found a local that would be there faster. I think you need to change how prebooking are accepted to ensure timely pick up.
Why taxis are out unless protected by law
by SimpleUser1 on 2019/10/13 15:51
This app and experience is exactly why Uber & Lyft destroys mainstream taxi services.
Swiping to pay at end of journey ...
by Yuri Zh on 2019/10/13 12:29
... won’t make me tip the driver. I know what this game is: you are ending the journey and the driver is sitting right there, so you feel compelled to tip. Setting up this stupid social situation nullifies all good will I have for the app and the driver. Sure I’ll use it, because it’s 5 euros, but just because of this feature I won’t tip via free now.
Much better
by bogmohog on 2019/10/13 12:05
Much better than at the start-but still not as goof as My Taxi ap
Love it.
by Justinjjj on 2019/10/10 18:08
Love the app it’s so very easy to use
Not exactly a better fare
by VGoldini on 2019/10/09 19:21
Looked up a ride from hotel to Prado Museum and Free Now listed half the cost of Uber. I setup FN App and booked the ride. Driver greeted me by name clearly knowing my order but turned on the meter anyway. When ride ended it was more than twice the agreed price and higher than Ubers. My phone lost internet service and all I could show him was original request he responded to knowing my name and original fare. Did not help and I am going back to Uber.
Keyboard
by no-nickname-available on 2019/10/04 22:57
Doesn’t pull up iphone x keyboard to type your address
It doesn’t work in Berlin Tegel TXL
by larry_ on 2019/10/04 18:22
Ordering on Tegel airport in Berlin shows walking directions which lead you to a different place from the one where the driver is heading. So when it rains you have perfect opportunity to soak. And it charges you twice.
Doesn't work in Barcelona
by GMak0987654321 on 2019/09/30 10:10
Useless in Barcelona. Tried it several times, just spins and indicates no drivers availabl. As per a taxi driver at the taxi stand very few taxis use the app.
Be aware
by Marimakai on 2019/09/29 10:40
Before using this app, be aware that it is NOT like other apps such as lyft, Uber, etc. when requesting a ride the app will give you an estimate of the cab fare. However, be aware that it is only an ‘estimate.’ Your ride maybe twice or three times the fee suggested. This happened to me in my first use. It was extremely disappointing and frustrating. Twice the suggested estimate!!! Uber would have been way cheaper. I also contacted the Free Now to discuss the situation and they were very dismissive and reinforced the idea that “it is only an estimate”. I wish that was made clear before I made my decision to order the cab.
worst app
by nsnksjwnkdns on 2019/09/28 18:17
this is the worst taxi app in barcelona. the drivers always take too long & most of the time the app doesnt have an available driver. some drivers have horrible attitude. also the price is always more than what the app shows u.
Don’t Use in Rome
by SierraButtesGirl on 2019/09/28 15:45
The app doesn’t work in Rome. The drivers repeatedly cancel and scam you. It constantly freezes up and cancels your jobs. Best to call for a taxi if you need one in Rome or find the nearest piazza and take one from there.
Don’t use this in Rome
by Dan T 818 on 2019/09/25 11:54
I used this in Rome recently on my way to the airport. After my ride was delayed and punted from driver to driver, I ultimately cancelled while the driver was 10 min away and called a more reliable UberX. Couldn’t risk being late for my flight. I was charged a €5 cancellation fee. Fine. No problem. The driver then texted me and called me a “bastard”. He showed up where my wife and I were and began yelling at me from his car. We started walking away and he FOLLOWED US glaring at me the whole time. Our UberX showed up and we got in, he gave me the finger and followed us for a little bit before turning away. Customer support was non responsive to my complaint. So unless you want to be overcharged or harassed, I suggest sticking with Uber. At least in Rome.
Not working
by londonpy on 2019/09/20 08:27
Your application is not working. It tells my I don’t have an internet connection when I do and refuses to do anything. I have tried everything including reinstalling. Very annoying.
Pricing estimates NOT accurate
by steven7spencer on 2019/09/19 10:13
Staying in Naples, FreeNow is the only taxi app available. We were quoted 7-9€ for a 2 mile ride to the airport and were charged 26€. Not using again. I would have been better off flagging a regular cab and negotiating the price up front. The only reason I use taxi apps is to make sure I know what I’m paying before getting into a taxi.
Great. Just one thing...
by S4x1 on 2019/09/18 17:19
I’d much rather take a Black Cab. Love having this app. Works well - more or less like the other guys. But there is one nit that needs to get sorted to earn 5 stars: communication preferences. I don’t need an email Every. Single. Day. I don’t need a deluge of promo offers. I would like granular communication preferences. Full stop. Until then: Unsubscribe. Don’t call me, I’ll call you.
Lack of Drivers
by Melymelsz on 2019/09/15 15:38
The app works great when they’re Driver’s live on it. Waited 20mins to be connected to a driver only to have to cancel and order a Uber. Even though I saw 4 Free Now taxis that passed me with no riders inside. I think the app needs to display no Driver’s in the area instead of having users wait to connect to one when their aren’t around.
Awful
by R. Cloak on 2019/09/14 21:38
Without question the worst ride app ever created. The algorithm takes forever to synchronize you with a driver who can (and will) drop your fare if (and when) they overshoot your pickup. If Uber or Lyft are options in your area I would highly suggest going with those more reliable forms of transportation.
Really slow
by Worldnomade on 2019/09/14 08:52
Waiting times are forever. If it says your driver is 5 mins away, expect to wait 20 minutes easily. Not reliable.
Free Now App is Garbage
by LongCoffee on 2019/09/09 07:39
I used this app in Barcelona and Rome and it was terrible and unreliable. If by a miracle the app could locate a driver, which sometimes would take 20 mins, the map would freeze and wouldn’t update on the drivers location so you have no idea when and if they are coming. If you’re alone maybe use the app for safety reasons but if you’re in a group save some time and just hail a taxi.
Loss of some options
by Dfresh1218 on 2019/09/08 07:58
This update had removed the option of messaging the driver at booking as well as selecting drivers from your preferred drivers. Please add these options back in the app. App works fine outside of that.
Scammed by taxi, Free Now not providing any assistance
by fulvio_c on 2019/09/07 23:51
Scammed by taxi, Free Now not providing any assistance, will never use the app again.
An app that won’t even open means no customer value
by Kahikina1992 on 2019/09/06 05:49
Ever since the switch from MyTaxi to Free Now, the app is not stable with abrupt app closings and blank screens. It doesn’t even open which is essential to provide customers value and enable the reservation of a taxi...imagine needing a ride and you can’t even try to book something! Very disappointed and will be switching providers who have an app that actually works.
Drivers often rip you off
by booyakashazzzzz on 2019/09/05 12:14
While the app works fine, I’ve found over the last 1 year+ of using the app that many metered fare taxi drivers cheat, by inputting a higher fare after you’ve left the cab. There’s no way to contest or change the fare (or even your tip option) after the driver inputs the amount and so basically, the driver always gets the last word. I definitely don’t want to tip if the driver already ripped me off! It would be great if you had a function where both driver and passenger had to agree/input the amount owed or stated on the meter and only if the amounts corresponded would the total sum automatically be paid, or at least give me the option to change my tip to zero if I’ve been stiffed!
Overcharged
by Niggaaaainparis on 2019/09/04 08:49
Read the other reviews. The estimates are not accurate and the taxis tend to overcharge.
“Free Now” is not free
by ..¯\_(ツ)_/¯.. on 2019/09/02 03:37
The rebranding of mytaxi as “Free Now” makes no sense - nothing in the app is free!
No longer a taxi app - its ridesharing now
by MinnaB on 2019/08/30 10:20
Mytaxi used to send taxis. When they changed the name to FreeNow, I thought nothing of it. But today I called a taxi and a private ridesharing car arrived. The taxis in my city are generally reliable, fairly priced, comfortable and know the city well. I do not appreciate this bait and switch to anyone with a car (and also thereby costing taxis a fair livelihood and setting up the ridesharing abuses of drivers visible in other cities where ridesharing has been longer). I have installed taxi.eu and will delete this app.
Perpetrates Scams in Rome
by Hi Kaw on 2019/08/21 21:44
I DO NOT recommend using this app in Rome. Taxi drivers have already started the meter long before you have even booked a ride (that’s right, you read that correctly), and you may start your ride at 8-10 Euros already on the meter (I had this done twice in one day). The app literally is just a GPS/maps service with a payment gateway. It claims no responsibility over the fares or the drivers. In addition, drivers are given free reign over routes and inputs into the payment gateway (the meters are not tied to the app). This app gives a false sense of security and trustworthiness but it is far less secure than Uber or Lyft.
Double the charge I expected; should have taken the bus.
by Donald F.ing Trump on 2019/08/19 12:55
The estimate on the internet was half what this €59 ride ended up costing. I should have taken public transit or Uber, where at least I know what I’m paying. App deleted. Bah! The driver was nice.
An essential app when visiting Rome
by EuroSnob on 2019/08/18 19:29
I stumbled upon this app when visiting Rome (summer of 2019), and it was extremely convenient. Paying and tipping through the app was awesome. It really did function as an Uber/Lyft app for Taxis.
Great app
by From Fat to Not as Fat on 2019/08/16 06:25
Works well and found me a taxi every time I needed one. A way to move the pin after setting a pickup point would be a nice addition.
Nice
by mshaaarii on 2019/08/14 04:44
Really nice
Sneaky and Fraudulent!!
by Nyandsyd on 2019/08/13 13:38
The receipts in the FreeNow app do not reflect a true breakdown of charges made by the driver. Be careful for overcharging!! I took a taxi from Dublin Airport to my home taking only streets. When I got home, I looked in the app where you then see the charges and rate the driver. I noticed a toll charge of €1.50 plus tip that I added. There was no toll taken. I contacted FreeNow and turns out the driver charged me the €1.50 parking charge to exit the parking lot where he picked me up! You also can’t see this charge on the receipt that FreeNow gives you or when looking back on previous trips in the app. You can only see it that one time when you rate the driver. This is downright sneaky and fraudulent!!!!
Scam beware!!
by iplov689 on 2019/08/13 13:19
I was very pleased with Mytaxi until they turned into (ripoff)freenow. I use this to go to Stansted airport for a long time. This trip was always a fixed rate of £95 for one way. They have apparently removed this fixed rate, with no notice at all. And so now I charged £184 for the trip ! No help from customer service, terrible company that clearly was to take your money with small immoral moves. Never again!!!
Needs in-app messaging
by CRJ2018 on 2019/08/08 10:31
Very handy when Uber is not available, but it could use in-app messaging to contact drivers when only on WiFi.
Cheaper
by individualmindz on 2019/08/07 18:28
Much cheaper than Uber
New Brand
by 50Winkie on 2019/08/05 09:45
My Taxi was great. The new brand is nonsensical
Overcharged € & Waiting Woes...
by Simplyin on 2019/08/03 15:30
The app did work (myTaxi) when we used it from BCN to the cruise docks but the fare was over €10 more than if you were to just go to the taxi queue. We tried to use it again to get from our hotel to our cruise ship. Couldn’t even get a cab! We just had the bellhop call us one. Tried this in Mallorca but finally just hailed a cab. We didn’t even try using this app going from our ship to the airport and just walk to the taxi station... Perhaps this experience was just a first time user rookie fail??? Gave this app a chance but perhaps it’s just faster, easier, and cheaper waiting in line at the taxi station when you’re in high traffic areas like airports, hotels, and ports of call or just hailing a cab or taking the bus or metro around the city!!! May try it again on our next Europe trip but highly unlikely and only as a last resort...
Need to be online to pay
by bgonzo32 on 2019/07/29 01:15
Unlike Uber the app does not charge automatically. You must submit payment via the app or pay cash at the end of your trip. Found out the hard way when i found a Starbucks to get online to order a cab. Obviously when we left Starbucks I had no more service. When we arrived to my location the driver asked for payment via the app or cash and i said app thinking it was like Uber. Nope, had to find WiFi to pay the driver. Lesson learned. Why did i need to set up a card in an app?
A good idea badly developed
by A disappointed viewer on 2019/07/28 10:08
I used this application a few times in Roma. The idea is excellent. Unfortunately I cannot say the same if it’s implementation. Key problem is that is far too slow. It takes 2-3 minutes of internet search to find a taxi. This is 20-30 times slower than UBER. Then I had an estimated waiting time of 6 minutes, which instead dropped to one without any warning. The developer needs to improve the speed and quality of this application for its use to become widespread...
Great Service
by Jjflow on 2019/07/26 15:52
I am American, and someone on my plane told me about FreeNow. My daughter is sick in the hospital, and I had to come to bring her home. Using FreeNow has made getting back and forth to the hospital so easy. The drivers have been professional, and so nice. Also the cars are clean! I will definitely recommend Free Now to my friends who come to Germany!
Fare not set by app
by Bravado on 2019/07/26 11:01
At the end of the ride the driver sets the price not the app itself. The app will give you an estimated range but doesn’t make the final call as other apps do. Many of my rides on this app were more expensive than other rideshare apps. This is what’s written on their help area: My fare for this journey seems incorrect (vs. estimation) FREE NOW is a referral service and has no influence on fares. The taxi rates, including surcharges, are determined by the relevant cities, town or regions in taxi regulations that are mandatory for specific zones. If you feel that your driver added an unauthorised charge or your fare was higher than normal please get in touch by submitting feedback below.
Way to expensive for ride
by spoc4r on 2019/07/21 17:33
I’m really disappointed with this app. Im just giving 2 stars thanks to one of your drivers who at least gave me a reasonable price after my trip. Don’t use this app at least in rome because most of the drivers gonna take money from you. The app shows you an estimate of 8 - 12 euros, but guess what when i went into the car (as my second time using the app) i realized that the fare was set up already on 10 euros ( they have the mirror when it shows the kilometer and the “price” that u gonna pay) and i was not even in the car. I didnt mind it first but when i finish my trip it came out with 32 euros!!!! FOR A 10 min RIDE!!!! THAT IS RIDICULOUS!!!! Good thing that they didn’t dare to ask for tip. when i asked why so expensive they said that once they accept the ride the amount starts to count even if im not in the car and i was like what the.... im gonna contact to costumer service because this can’t be. Those drivers are scaming way too much.
Un total fracaso
by @cirujano on 2019/07/19 16:12
Esta app cada día funciona peor. No se si será porque es Barcelona pero es más rápido salir a la calle y buscar un taxi y encontrarlo que pedirlo por la app. La desinstalo y no la recomiendo
“No drivers available”
by AllTheNickNamesAreTaken,HowAboutThisOne? on 2019/07/19 09:48
Horrible. The app itself is good, the problem is it is often difficult to find a ride. At least in Seville and Barcelona, I’ve tried to hail a taxi using the app many times to no avail. Taxi drivers tell me they don’t like to pick up passengers via app because they charge high commissions. Whatever the reason, without drivers behind your ride-hailing app, it’s essentially worthless. Also, what happened to “MyTaxi”? That was a great name. “Free Taxi” makes it sound like the ride is free. Terrible name change.
Lies...
by Dmullaney on 2019/07/17 21:39
It's not free at all... Nor is it instantaneous... Blatant false advertising... Don't be fooled by this con!!
No drivers available
by AggroSA on 2019/07/17 18:49
In Barcelona, app said a driver was 1 minute away. Every search said there were no drivers available. Perfect example of why taxi apps are vastly inferior to Uber.
Horrible App
by Justin LC on 2019/07/14 18:28
Trying to go somewhere? Think again. Want to get home after a long night out with friends? Nope. Wife’s water broke? You’re not seeing that baby until it’s 18. This app consistently “fails to find a driver in your area” in the biggest cities in Europe despite saying “it will only take a few minutes”. You would be better off sitting at home ******* off than using this app.
Useless
by F this ride on 2019/07/12 02:14
We couldn’t use it any where in Italy. I try to use this app every time I need a ride, unfortunately couldn’t find me a ride once.. not sure why it’s rated five star, this absolutely wasted our time.. not worth downloading..
Works Great - Dumbest app name ever
by Andromeda911 on 2019/07/10 11:16
App works great. Name should be changed to something related to what the app does.
Barely used
by Kiddoftheyear on 2019/07/10 10:31
Despite other reviews, taxis aren’t supposed to start meters before they pick you up. If they do that, get out of the car. You haven’t gone anywhere and are not required to pay for a service you didn’t use. It is not charity. Any costs that would be additional from hailing a taxi on the street should be transparent to customers, so they know what they’re paying for. The app is not Uber and doesn’t have all the bells and whistles that Uber has, but that doesn’t mean it can take advantage of customers. This was a nice idea to try and save the Taxi industry. Advice: use taxis at airports or hailing from streets; otherwise use Uber; it’s reliable and you know what you’re paying for.
Couldn’t enter a specific address.
by Valentino.Zegna on 2019/07/08 11:45
I’m in Naples. I installed the app, registered, entered my credit card info. Then I tried to enter a specific address as my destination, and it wouldn’t let me, so it’s completely useless.
Crap App
by PaulLChu on 2019/07/07 14:43
There are no drivers in Valencia. Time estimates are BS. Gives a fake time estimate when you open the app.
New name and icon are annoying
by cftuugf huhg on 2019/07/07 10:32
App works well still but the change to the name “FREE NOW” is so obnoxious. At least MyTaxi was clear and relevant. The new name sounds like a website to get rid of junk you don’t want anymore or maybe a kind of dystopian app for immediate freedom like 1984... Also the app icon is bright red and distracting, looks like a warning so have to move it to the back page of apps.
Not as good since FreeNow replaces MyTaxi
by bdjuk on 2019/07/06 20:23
The MyTaxi app was really great; ever since the change to FreeNow though the app is buggy and doesn’t recognize the exact location you are at and I’ve had more drivers cancel the trip at the last minute than not. It is a huge disappointment in service.
Awful service/canceled cabs
by ImNormz_ on 2019/07/06 16:50
After being confirmed twice and waiting 10 minutes to find a cab, every driver canceled when they were within 4 minutes of us. Said waits were 2-3 minutes and ended up being about 15. And we were in a very crowded, lots of taxi drivers area. Awful service overall.
Slower than ItTaxi not helpful with taxi scam
by Missing background mode on 2019/07/06 11:17
Tried to use this app several times during recent trip to Rome. (We had a large group with limited mobility and so had to take taxis a lot.) Many times My Taxi (now Free Now) could not find a car while ItTaxi would find one almost instantly in the same location. The drivers we did have were all great except for our last which is the reason for the 2 stars. He deliberately scammed us with a fare inflating route taking us on the “scenic” route of Rome when we were trying to get to Termini on our last day. We kept asking him to take us directly to Termini and he just agreed but continued to drive past the Vatican (which was 15+ minutes out of the way itself), the Pantheon, Forum/Colleseum, etc. A 20 minute trip turned into an hour a €58!!!!! We were trying to catch a train and didn’t have time to argue with him at drop off. He also dropped us off on on a side street instead of out front. I contacted Free Now support about the fare. But their only response was that “the fare is consistent with the route” even though I explained the issue. The app also blocked me from reviewing the ride until after the 48hour window closed. Beware.
! cheaters
by lasttrolley on 2019/07/04 19:07
Not free!
Would be useful if taxis use it
by lembo435 on 2019/07/04 17:49
I’m in Rome, and we have had a tough time getting taxis to accept our trip. I’m spoiled by Uber in the US.
Change for the worse?
by Bosco Ribera on 2019/07/04 07:31
One thing I loved about MyTaxi was receiving receipts by email automatically. With my first FreeNow ride, this feature is now gone. I’ve gone into the help section of this app— an app which is one part FreeNow and two parts MyTaxi— and have unsuccessfully requested a receipt for this particular ride about six or seven times now. I use this for business so it looks like it could be time to switch back to Uber.
Worst (and deceptive) new name ever
by subface on 2019/07/04 01:41
The app is solid, but why on earth would you change your name to Free Now when...you still charge for rides? I wouldn’t expect your service to be free, but your name is like an ice cream company calling themselves Zero Calories. Really?!! Seriously, MyTaxi wasn’t great, but it made A LOT more sense and didn’t sound like you’re just trying to get downloads.
Do not use if you want to stay safe.
by K.Red on 2019/07/03 22:13
EDITED FROM THREE STARS- Driver dropped my daughter off at the incorrect address, even though both the name of the hotel and address were confirmed with him. She was questioning it, so he basically threw her out a 15 minute drive or hour’s walk from her hotel in a sketchy area in the middle of the night. I will now devote my spare time to finding every possible review for them and letting people know how HORRIBLE they are. If you’re somewhere remote, or can’t get an Uber or Lyft for some reason, this is a backup I guess. No tracking, no notification of who your driver is or the license plate or any identification on the car, it’s ridiculous in a crowded area. Don’t waste your time.
Scam
by Gastus on 2019/07/03 09:58
My first experience with the app and I was already spammed by the taxi driver. Let’s see if they will solve my problem and, maybe, I can change my evaluation.
Great app, terrible name change
by adcombs on 2019/07/03 06:27
I have used this app for 2 years now and it’s always worked well. However, who is the marketing team that changed a taxi app’s name from something so clear like myTaxi to Free Now that has nothing to do with taxis or even travel? Great app though.
Really bad service with no control
by row_r on 2019/07/02 13:27
Used this on a trip in Naples and the meter reading was lower price but the cab charges 40% more in the app without explanation. The support for this app is nearly useless. They are unorganized and the customer service is one of the worst ever I have experienced. Had high hope but was very very disappointed. Don’t expect them to resolve any issues or help in anyway. They still use emails to communicate and it takes them a week just to respond and most times they done even respond.
Free Now Doesn't Work
by kbyoga on 2019/07/02 09:38
Waited over a half an hour and all Free Now did was spin. 3 separate requests. NO TAXI! Nothing! I missed my lecture. What if I needed to go to the airport and missed my flight?! This "new" version of the app is horrible. Fix it asap!
WORTHLESS
by MissMyAndroid17 on 2019/07/01 03:14
Spent 3 days in Rome, Italy. I requested a taxi at least 10 times. The app would show great prices and it appeared that taxis were nearby. Nevertheless, we never got 1 taxi. It always prompted that all drivers were busy. Uber was he way to go. A little pricier but drivers were always available. It’s easier to just flag down a taxi.
First impressions matter
by Intl Undatisfied Trvlr on 2019/06/30 21:51
I downloaded this app in Dublin. I then immediately deactivated and deleted it. I had attempted to use it at the airport and selected the pickup pin location that was closest to my arrival terminal. The apps pin location must have been bad because the driver was unable to find the identified spot on the app — the pin location was right next to the official airport taxi stand near the local transportation buses. After failing to find the spot the driver asks me to find him — this was after I initiated contact with him because the app said he had arrived but his car, as shown on the map, was no where near the pin location. That is when I requested he cancel the ride. It is also when I got in a taxi at the normal taxi stand and deleted the app. Needless to say, first impressions matter and would not recommend this app and I will not be redowloading it.
Doesn’t work well in Rome
by ianmalone on 2019/06/30 21:38
It worked as expected one out of four times we tried using it in Rome. Twice it said a taxi was two minutes away but then when you try hailing one, it takes 5+ minutes while it is trying to hail one and then it times out and no taxi after all. Very frustrating. One time I set a booking for later in the day at 7pm for a 8:30 pickup. It said it would notify me when a driver has accepted the booking, which I expected to happen soon after setting it, but nothing happened. Then a few minutes before 8:30 it said the driver was on its way (while we were trying to hail a cab “the old fashioned way” because we assumed the app wouldn’t work). Overall service is quite poor in Rome. Perhaps it’s better in other cities?
One size doesn’t fit all tipping
by msof on 2019/06/29 21:10
I have multiple homes in countries with completely different tipping cultures. The problem with the app is that they offer you a preset menu of tipping options that doesn’t take local culture into account. For example, giving you the option of tipping 10 15 or 20 percent in Germany is idiotic when the average tip is 5 percent in that country. How about letting the user ENTER a tip amount in a free form box? That would solve the problem.
Rome = 5. Milan = 1
by Time4EarCandy on 2019/06/29 16:37
This is a mixed review. Works great in Rome. Doesn’t work at all in Milan. In Rome, you can be at a catacomb far from the city, and a taxi in a shiny white car will come. In Milan, you can wait 20 minutes, watch 100 taxis go by, 50 with the MyTax App sticker on them; and nothing is coming to pick you up. You have to either get one at a taxi stand or call for one to come pick you up.
Awful
by ahdjsjeb on 2019/06/29 02:07
I’ve used nearly a dozen Uber-like apps happily. This one is terrible. Countless rides cancelled.
Many cancellations
by PM-Oakland on 2019/06/28 22:07
App works acceptably, but there are many cancellations. All advantages of app-based ordering are eliminated by these cancellations and limited supply of taxis at busy times.
Not a service, rather a disservice
by ***〽️ on 2019/06/28 06:12
My booking in Milan was canceled *after* the time the taxi was supposed to pick me up! At that point I was late to my appointment, which defeats the purpose of booking two hours in advance.
Perfect
by tinsonh on 2019/06/27 09:29
More choices and easy to use
App frozen
by Pharese in AZ on 2019/06/26 19:48
It was working when I first started using it in/around Rome- but now it stalls on the “Free Now” screen. When I put in my card under my account, I assumed it would be stored as a form of payment- but have had every single driver arrive and run their meter- almost always to a price higher than the range quoted by the app. Not sure I will continue even trying this app if it continues to stay frozen- will just go back to hailing taxis the old fashioned way.
Perfectly decent taxi-hailing app.
by DrumMachine385 on 2018/04/15 22:31
I have been using MyTaxi since early January while studying abroad outside of Madrid and have been very happy with it. I am almost always able to get a ride on-demand, and the taxi drivers who have picked me up have been very cordial and professional. Yes, the taxi drivers usually turn the meter on when you request a ride, not when they actually pick you up, and yes, the cost-estimates are sometimes inaccurate, but this is a taxi-hailing service, not a ride-share service. If you expect this app to function exactly as does Uber or Lyft, you’re setting yourself up for disappointment. If you want a reliable, easy-to-use taxi-hailing service, this app is perfectly fine.
Misleading Prices
by icaari26 on 2019/12/03 21:16
HORRIBLE SETVICE. I used this app to find a ride from my Airbnb in Rome to the airport. This app, prior to booking, it gives you an estimated cost for the trip, just like Uber, but I ended up paying 20 euros more than the estimated cost. At first, I was okay with the price, but when I paid I realized that the driver had added an additional 5 euros for God knows what. I didn't want to argue with him, but instead I decide to contact customer service so I emailed them. They told me that “per their local taxi regulation, supplements could be applied on top of the metered fare for luggage and for extra passengers, from the fifth passenger onwards.” And I understand that, but I booked a car for 5 people only 4 made it, and each of us had 1 luggage avg. less than 50lbs. So I don’t understand where this charge came from, I felt scammed. It would be nice if they disclosed this “supplemental charge” before hand and their estimated rates weren’t so off. For now I wouldn’t recommend using this app to anyone- I wish I would’ve used my preferred option, Uber. They are more reliable and I can always count that their estimated prices are always on point. Also, if your Airbnb or hotel offers a shuttle option take it, quite frankly, ANYTHING IS BETTER THAN THIS APP AND THE TAXI DRIVERS.
Terrible app, would never recommend to anyone.
by freenowisterrible on 2019/11/22 14:57
First time I am writing a review for anything but I think someone who is planning to use this app should read this. I was with my family in Barcelona, near Las Rambla, and someone recommended I booked a taxi through this app to go to the airport. I scheduled 2 days in advance a taxi to pick us up at 4am. Later confirmed a day before that the taxi would be there at exactly that time as the neighborhood wasn’t the safest. Barcelona in particular has not been the safest place to be lately. At 4am I found myself in the middle of the dark streets outside my AirBNB with 2 children and my wife waiting for this taxi that never showed up. When I entered my booking on the apps it said that there were no taxis available around the area. In other words, “we know you made this reservation, but, too bad, we can’t help you.” It was sincerely frustrating as they don’t allow Uber in Barcelona. I had to literally walk in the middle of a night to a hotel nearby and ask the very kind gentleman to book me a regular taxi. To this day I feel incredibly grateful to him. Please DO NOT USE THIS APP TO SCHEDULE A TRIP IN ADVANCE. They are absolutely unreliable.
Way to expensive for ride
by spoc4r on 2019/07/21 17:33
I’m really disappointed with this app. Im just giving 2 stars thanks to one of your drivers who at least gave me a reasonable price after my trip. Don’t use this app at least in rome because most of the drivers gonna take money from you. The app shows you an estimate of 8 - 12 euros, but guess what when i went into the car (as my second time using the app) i realized that the fare was set up already on 10 euros ( they have the mirror when it shows the kilometer and the “price” that u gonna pay) and i was not even in the car. I didnt mind it first but when i finish my trip it came out with 32 euros!!!! FOR A 10 min RIDE!!!! THAT IS RIDICULOUS!!!! Good thing that they didn’t dare to ask for tip. when i asked why so expensive they said that once they accept the ride the amount starts to count even if im not in the car and i was like what the.... im gonna contact to costumer service because this can’t be. Those drivers are scaming way too much.
App was Useless and I was charged double!
by Endless_Lyn on 2019/10/21 12:43
This app is useless. You’re better off just negotiating directly with the cab drivers that way you can ensure a a decent price and you guys can understand each other upfront. The original price that I mapped out on the app, quoted me between 14-16 euros and when I arrived at my destination the driver charged me double at 35 euros!! I couldn’t even understand what the driver was saying when I asked him why the price had increased. I thought this app would be kind of like Uber where the price is set but it is not it’s just a way to dispatch a cab and get unknowing tourist. And the customer service was no help when I tried to contact them. This was my first and last time using the app!! What is the point of this app if the quotes are irrelevant and the drivers can just charge you whatever they feel! My advice get an Uber or if they don’t operate there like in Italy negotiate directly with the cab driver because they are everywhere.
Only as good as the taxi drivers
by LDfamily on 2018/08/15 18:15
I used this app in both Berlin and Vienna and I was thrilled with the ease of use for licensed taxis. The only caveat is that I was traveling as a family of four with six pieces of luggage. In Berlin, I asked for a vehicle for five people and got a large enough van. In Vienna I ordered a five person vehicle for an early morning trip and a sedan was waiting for me at the requested time. I cancelled that driver (he was upset, but so was I) and didn’t get a van until I listed SEVEN passengers. I’m still trying to imagine six people in a Prius Plus and failing.
Overcharged € & Waiting Woes...
by Simplyin on 2019/08/03 15:30
The app did work (myTaxi) when we used it from BCN to the cruise docks but the fare was over €10 more than if you were to just go to the taxi queue. We tried to use it again to get from our hotel to our cruise ship. Couldn’t even get a cab! We just had the bellhop call us one. Tried this in Mallorca but finally just hailed a cab. We didn’t even try using this app going from our ship to the airport and just walk to the taxi station... Perhaps this experience was just a first time user rookie fail??? Gave this app a chance but perhaps it’s just faster, easier, and cheaper waiting in line at the taxi station when you’re in high traffic areas like airports, hotels, and ports of call or just hailing a cab or taking the bus or metro around the city!!! May try it again on our next Europe trip but highly unlikely and only as a last resort...
Drivers often rip you off
by booyakashazzzzz on 2019/09/05 12:14
While the app works fine, I’ve found over the last 1 year+ of using the app that many metered fare taxi drivers cheat, by inputting a higher fare after you’ve left the cab. There’s no way to contest or change the fare (or even your tip option) after the driver inputs the amount and so basically, the driver always gets the last word. I definitely don’t want to tip if the driver already ripped me off! It would be great if you had a function where both driver and passenger had to agree/input the amount owed or stated on the meter and only if the amounts corresponded would the total sum automatically be paid, or at least give me the option to change my tip to zero if I’ve been stiffed!
Slower than ItTaxi not helpful with taxi scam
by Missing background mode on 2019/07/06 11:17
Tried to use this app several times during recent trip to Rome. (We had a large group with limited mobility and so had to take taxis a lot.) Many times My Taxi (now Free Now) could not find a car while ItTaxi would find one almost instantly in the same location. The drivers we did have were all great except for our last which is the reason for the 2 stars. He deliberately scammed us with a fare inflating route taking us on the “scenic” route of Rome when we were trying to get to Termini on our last day. We kept asking him to take us directly to Termini and he just agreed but continued to drive past the Vatican (which was 15+ minutes out of the way itself), the Pantheon, Forum/Colleseum, etc. A 20 minute trip turned into an hour a €58!!!!! We were trying to catch a train and didn’t have time to argue with him at drop off. He also dropped us off on on a side street instead of out front. I contacted Free Now support about the fare. But their only response was that “the fare is consistent with the route” even though I explained the issue. The app also blocked me from reviewing the ride until after the 48hour window closed. Beware.
TERRIBLE, Deserves no stars
by ArodCA on 2018/06/06 04:30
My review is slightly biased because my first time and probably only time using this App was in Rome. The drivers have bad customer service. To top it off the app will give you an estimate (just like uber) of how much your ride should cost and it was ALWAYS wrong. The drivers start the and run the meter way before they pick you or or start you at an 8-10$ base so be prepared to pay over their estimate. I understand that is how taxis work but in that case get yourself an Uber X and pay the same or less for a nicer car! The second time using this App the drivers were grouped up waiting outside a metro stop saying it had to be a minimum of 20$ base! Yes, 20$! Meanwhile I caught an uber x and paid 16$ to my hotel. Be very careful while using this App because you will be scammed. Take a regular cab or Uber. I hope this isn’t happening everywhere but it was in Rome.
Worse with every update
by Cynthia_973 on 2019/04/05 06:54
I’ve been using this app for several years now, and with every update the app gets worse and worse. After ordering a cab, all of the details disappear from the screen because the app defaults to the order page (why? how many people make multiple bookings at a time?!), such that it is also hard to find the taxi details once it arrives and one needs to distinguish from other taxis, location finding doesn’t work, I can’t add details anymore to a tricky address such that the driver can’t find it.. if a driver cancels a prebooking then your prebooking is gone and you have to manually restart the process (in times of high demand then it is next to impossible to get a new taxi!).. after making a prebooking it’s not possible to change any of the details.. mytaxi, what is up with your product team?!?
Fares were always much higher
by Threxx on 2018/05/15 09:07
This app is either intentionally deceptive or broken. I’m Italy if we were quoted a 10 euro estimate for a ride across town, it would routinely end up being 15 or 16 euros. This may in part be due to Italian taxis starting their meter when they start driving to come pick you up... which the app should still be able to calculate since it knows exactly where the cab is when you hail it. The app could be improved a LOT if local taxi fare calculations were explained within the app. I thought maybe our driver was ripping us off by starting the meter at 6 euros when we first got in, and also the rate per km went up a couple times as we drove. I googled Italian taxi fares in the cab and ended up reading this was normal for this area... but why couldn’t the app explain this for me? Seems like an obvious opportunity for them.
First impressions matter
by Intl Undatisfied Trvlr on 2019/06/30 21:51
I downloaded this app in Dublin. I then immediately deactivated and deleted it. I had attempted to use it at the airport and selected the pickup pin location that was closest to my arrival terminal. The apps pin location must have been bad because the driver was unable to find the identified spot on the app — the pin location was right next to the official airport taxi stand near the local transportation buses. After failing to find the spot the driver asks me to find him — this was after I initiated contact with him because the app said he had arrived but his car, as shown on the map, was no where near the pin location. That is when I requested he cancel the ride. It is also when I got in a taxi at the normal taxi stand and deleted the app. Needless to say, first impressions matter and would not recommend this app and I will not be redowloading it.
Sneaky and Fraudulent!!
by Nyandsyd on 2019/08/13 13:38
The receipts in the FreeNow app do not reflect a true breakdown of charges made by the driver. Be careful for overcharging!! I took a taxi from Dublin Airport to my home taking only streets. When I got home, I looked in the app where you then see the charges and rate the driver. I noticed a toll charge of €1.50 plus tip that I added. There was no toll taken. I contacted FreeNow and turns out the driver charged me the €1.50 parking charge to exit the parking lot where he picked me up! You also can’t see this charge on the receipt that FreeNow gives you or when looking back on previous trips in the app. You can only see it that one time when you rate the driver. This is downright sneaky and fraudulent!!!!
Doesn’t work well in Rome
by ianmalone on 2019/06/30 21:38
It worked as expected one out of four times we tried using it in Rome. Twice it said a taxi was two minutes away but then when you try hailing one, it takes 5+ minutes while it is trying to hail one and then it times out and no taxi after all. Very frustrating. One time I set a booking for later in the day at 7pm for a 8:30 pickup. It said it would notify me when a driver has accepted the booking, which I expected to happen soon after setting it, but nothing happened. Then a few minutes before 8:30 it said the driver was on its way (while we were trying to hail a cab “the old fashioned way” because we assumed the app wouldn’t work). Overall service is quite poor in Rome. Perhaps it’s better in other cities?
Scaming Taxi driver in Rome Italy
by David from Seattle USA on 2019/10/31 14:31
I order A trip to a restaurant was quoted between €9-€13. The taxi driver which accept the order took us to another route. While we were insisting to go to the destination he kept saying "1 minute" eventually he return us to the right place. Not yet, the most fun part is now, he entered on his phone app €25 and make us go to our phone an accept the request. We were freaking out. We thought we only pay the amount posted before we accept the ride. The driver getting aggressive and make loud commen in Italian. We disagreed to pay that amount. After 15 mins back and forth he reduced it to €15. We had no choice but accept the request. Luckily we used an American Express credit card. The card issuer agreed with my case and refund the trip amount back. If you wanted a smooth trip, go ahead a book an Uber ride. Eventhough Uber only offer Premium/Luxury ride in Rome Italy, it will be much worth the time and experience. NEVER DOWNLOAD THIS APP unless YOU CAN SPEAK THE LOCAL LANGUAGE. Big Thanks to AMEX team for their understanding the frustration of their member especially when we are in a country dont speak their language.
Outstanding app!
by purdueman_in on 2018/07/17 22:15
We’ve used this app throughout Barcelona and Rome, and without fail we have had an excellent experience. It was fantastic to hail a taxi when we needed it and knowing it would show. The cost estimate is wonderful, and saved us money, even when not using the app to hail a taxi. In Rome we were at the Termini. I looked at the app for an estimate, but a and approached the taxi stand. A man hailing “taxis” approached me and quoted €35 for a ride I knew was €11. I immediately knew he was not an official Roma taxi and moved on.
Don’t use this in Rome
by Dan T 818 on 2019/09/25 11:54
I used this in Rome recently on my way to the airport. After my ride was delayed and punted from driver to driver, I ultimately cancelled while the driver was 10 min away and called a more reliable UberX. Couldn’t risk being late for my flight. I was charged a €5 cancellation fee. Fine. No problem. The driver then texted me and called me a “bastard”. He showed up where my wife and I were and began yelling at me from his car. We started walking away and he FOLLOWED US glaring at me the whole time. Our UberX showed up and we got in, he gave me the finger and followed us for a little bit before turning away. Customer support was non responsive to my complaint. So unless you want to be overcharged or harassed, I suggest sticking with Uber. At least in Rome.
Rip-off/thief driver(s).
by Orojosh on 2019/06/07 18:26
My driver drove us to CIA airport and upon arrival stated that the payment through app is not supported so we have to pay 55 euro in cash. We did pay the thief/driver Alessio Mosca in cash and at the same time the payment was processed through app. They all lie!!! Be very careful. Company doesn’t care at all and will never resolve any issues brought to their attention. Once the payment was made the thief driver took off like a rocket and when contacted and informed that we left an item in his car, ( without knowing what the item was, the thief stated that there is no wallet left behind and hung up the phone and never answered nor texted back. I contacted the company and requested more info abt the driver and the car, tho they have not yet contacted me.
Barely used
by Kiddoftheyear on 2019/07/10 10:31
Despite other reviews, taxis aren’t supposed to start meters before they pick you up. If they do that, get out of the car. You haven’t gone anywhere and are not required to pay for a service you didn’t use. It is not charity. Any costs that would be additional from hailing a taxi on the street should be transparent to customers, so they know what they’re paying for. The app is not Uber and doesn’t have all the bells and whistles that Uber has, but that doesn’t mean it can take advantage of customers. This was a nice idea to try and save the Taxi industry. Advice: use taxis at airports or hailing from streets; otherwise use Uber; it’s reliable and you know what you’re paying for.
10x better than Uber in London
by rihallix on 2018/04/07 17:02
Fantastic app. Summoned taxis within 60 seconds to our hotel in Paddington every time. Took 4 taxi trips with a family of 4 across central London - cost way less than 4 travel cards and was door to door with friendly drivers every time. By comparison our Uber driver missed dropping us at the Tower of London - didn’t know where to drop us off, drove 1/2 mile further to find a drop off point. My Taxi trounces Uber (and I’m a big time Uber user in SF and NYC).
Do not use if you want to stay safe.
by K.Red on 2019/07/03 22:13
EDITED FROM THREE STARS- Driver dropped my daughter off at the incorrect address, even though both the name of the hotel and address were confirmed with him. She was questioning it, so he basically threw her out a 15 minute drive or hour’s walk from her hotel in a sketchy area in the middle of the night. I will now devote my spare time to finding every possible review for them and letting people know how HORRIBLE they are. If you’re somewhere remote, or can’t get an Uber or Lyft for some reason, this is a backup I guess. No tracking, no notification of who your driver is or the license plate or any identification on the car, it’s ridiculous in a crowded area. Don’t waste your time.
Simplified my travels
by Akensim on 2019/10/25 03:41
I get unlimited (albeit slow) data in Italy but calling costs me so this app was the most economical way to hail a taxi. The rate estimates were very close to what each ride cost me. Only one ride was more expensive than quoted (by a few euros) and that was mainly due to traffic slowing down the ride. I was also able to schedule a ride to the airport ahead of time which saved me a lot of stress. 10/10 would use this app again.
Shady app
by Amazing pants on 2018/09/29 06:11
I used this app for the first time going through Italy. Every time I got the estimate of cost I would select the driver and every time the driver showed up the cost was what was on the meter. I thought that’s all I had to pay which made me happy, but no. As soon as we started moving it went up every 10 seconds. I asked why do I have to pay starting at 6€ and the driver said because I had to pick you up. Watch out for this app. It’s better to take the bus or just wave a taxi. Not using the app anymore. The reason I gave two and not one star is because one driver was nice and wiped it clear and started over for me.
Rome service
by Rome visitor on 2019/11/16 18:17
We have used this app on two separate visits to Rome. We are very happy with it. Taxis arrived quickly, were always able to find us wherever we were (including on busy streets), and the drivers were grateful and somewhat surprised by (small) tips which aren’t the custom there. In our experience, taxi drivers knew the city well: only once did we have a driver who got confused about a location.
Be aware
by Marimakai on 2019/09/29 10:40
Before using this app, be aware that it is NOT like other apps such as lyft, Uber, etc. when requesting a ride the app will give you an estimate of the cab fare. However, be aware that it is only an ‘estimate.’ Your ride maybe twice or three times the fee suggested. This happened to me in my first use. It was extremely disappointing and frustrating. Twice the suggested estimate!!! Uber would have been way cheaper. I also contacted the Free Now to discuss the situation and they were very dismissive and reinforced the idea that “it is only an estimate”. I wish that was made clear before I made my decision to order the cab.
Taxi did not show even though the app showed him coming
by les san diego on 2018/11/18 07:26
I pre-booked a taxi to pick us up this morning from Smithfield for a 6:00am trip to the airport and when I was watching the App the trip disappeared. I called for another cab and he came (at 6:12am). I told the driver and he told me that the other driver probably accepted a higher paying fare. He told me there was no penalty for the driver taking another trip This is a deplorable way to run a taxi service, it’s my understanding that “M Taxi” doesn’t care about their customers as they get a bigger percentage of the fare. If I was not watching the App I would not have known. Shame on you for letting this policy exist and standing your customers
This app does not create true transparency and honesty amongst Cab Drivers like Uber
by Matt Clesi on 2018/10/13 13:58
We were taken advantage of several cab drivers through this app as tourists. The driver can go any route they wish and none of them followed the map. Second, the driver determines the actual amount charged through the meter and then enters it in the app. We had one driver who took the scenic route and ran up a 14 Euro charge and then had the nerve to charge us 20 euros. The mytaxi app quoted between 8-9 Euros. I contacted mytaxi and it’s been over 48 hours and we have yet to hear from them. UberX needs to come to Italy and it is this exact reason why people choose Uber over taxis when they have the option.
Fares are higher than quoted at times in Italy
by ioboarder on 2019/04/15 20:47
The app works well. However, unlike our experience using Uber or Lyft in America, half of our drivers in Rome have started the meter when they started driving to meet us, NOT after they picked us up. Therefore, the cost of our ride was MUCH higher than expected (our last ride was quoted 8-11 €, & was 30€). We also had an issue where the app kept “dropping” our driver on the way to us and sending another car as, evidently, it was giving the drivers incorrect directions to get to our meeting point. One last issue we had is that the app will not refresh your location if you move. Therefore, if you check on price & availability on a cab, and do not reset the app when you later need it, the cab will try to pick you up from your previous location. Still better to have when traveling abroad as another option, but still not functioning smoothly.
American traveling through Europe
by Gnav310 on 2018/12/30 20:04
I used Uber in some European countries. Not always the cheapest. Rome does not have Uber. You can pay with your phone without ever pulling out your card. Works just like Uber except you have to swipe to pay when the ride ends. So much more convenient than hailing a taxi that can’t charge your card or doesn’t have change.
Need to be online to pay
by bgonzo32 on 2019/07/29 01:15
Unlike Uber the app does not charge automatically. You must submit payment via the app or pay cash at the end of your trip. Found out the hard way when i found a Starbucks to get online to order a cab. Obviously when we left Starbucks I had no more service. When we arrived to my location the driver asked for payment via the app or cash and i said app thinking it was like Uber. Nope, had to find WiFi to pay the driver. Lesson learned. Why did i need to set up a card in an app?
Very easy and reliable app- needs some UX fixes
by Zuludogm on 2018/09/03 10:52
The app gives you accurate info on the availability of a taxi, the expected pick up and arrival times and the expected costs. On the negative, it seems that the only way to know if MyTaxi works in a city is to actually book a taxi. You can be misled into thinking that the service is available in a city only to discover that it’s not supported when you press Book. Seems that kind of calamity could be avoided easily.
Fare not set by app
by Bravado on 2019/07/26 11:01
At the end of the ride the driver sets the price not the app itself. The app will give you an estimated range but doesn’t make the final call as other apps do. Many of my rides on this app were more expensive than other rideshare apps. This is what’s written on their help area: My fare for this journey seems incorrect (vs. estimation) FREE NOW is a referral service and has no influence on fares. The taxi rates, including surcharges, are determined by the relevant cities, town or regions in taxi regulations that are mandatory for specific zones. If you feel that your driver added an unauthorised charge or your fare was higher than normal please get in touch by submitting feedback below.
Inaccurate fares
by ked2018 on 2018/10/22 14:26
We used this app while in Rome, Italy and we were better off with sticking with what we know (Uber). We were given an estimate of 11 € for a trip to a restaurant. When the taxi driver picked us up, the meter started off at 6€. The trip ended up costing over 24€, over double what we were given an estimate for. After inquiring about it with the taxi driver, he got hostile with us and threatened us by calling the police. We tried to take it to customer service and they claim that the taxis are able to start charging as soon as they accept a ride, not when they pick you up. This is why taxis are going to go out of business...they start charging you before they even pick you up and they’re dishonest about their fares. It took that one experience and we deleted the app and went back to using Uber. At least with Uber you get an honest estimate, the drivers are friendly, and in Rome they even drove a mercedez-Benz instead of a crappy mini van.
It was a good app
by ptamartinez on 2019/11/17 22:05
I used this app couple of time on my trip to Rome. I would suggest using public transport since it is cheaper and very easy to use. I would use this app for longer distance and I usually got a taxi within 5 minutes of requesting it. The only thing that they did not explain in app was the price. The app gives you an estimate from the pick up point to your destination but then it adds additional charge from where the driver accepted the request to your pickup location.
Pre-ordered 4 or 5 cabs in the last month and was cancelled on that morning
by Barcelona179 on 2018/11/01 08:31
When mytaxi first came out, I was excited to find an easy way to book a cab. However, I didn’t expect it to be so unreliable. My family and I live in the city and we have now been cancelled on at least 4 or 5 times when we have pre-booked a cab well ahead of time. If you are looking for a larger cab, DO NOT USE THIS APP. They will always cancel on you last minute if they find a fare that is more convenient for them. After I supported the idea of the taxi strike this past July, I can now say I’m fed up and have no problem using UBER and Cabify.
Perpetrates Scams in Rome
by Hi Kaw on 2019/08/21 21:44
I DO NOT recommend using this app in Rome. Taxi drivers have already started the meter long before you have even booked a ride (that’s right, you read that correctly), and you may start your ride at 8-10 Euros already on the meter (I had this done twice in one day). The app literally is just a GPS/maps service with a payment gateway. It claims no responsibility over the fares or the drivers. In addition, drivers are given free reign over routes and inputs into the payment gateway (the meters are not tied to the app). This app gives a false sense of security and trustworthiness but it is far less secure than Uber or Lyft.
You’re on your own
by BYM35145664 on 2018/11/21 15:49
According to their customer service, and to the experiences many users have had, the only thing mytaxi is intended to be used for is hailing a taxi. Full stop. Are they responsible if drivers keep cancelling on you? No. Do they try to implement any quality control with regards to who operates as drivers for them? No. Do they care or will they help you at all if you get ripped off? Absolutely not. Honestly, it’s probably not even worth it to use this app for hailing a taxi. You can just use it as a live map and then hail the taxi yourself. Or use any other app which cares about its users. Good riddance.
Meh. Works. But not a good experience.
by Dillomaster on 2018/09/25 21:29
It did get me a taxi and where I wanted to go. But as an app the experience was disappointing. For example, unlike Uber and similar ride share apps, there is no way to add a tip after a trip. You can set a default tip, but can’t modify it once the trip is complete. I had a great driver and wanted to tip 20%. When I got my invoice there was no tip added. When I contacted customer support they said they couldn’t make any retroactive changes to the account. Really? Anyway, I’ll probably stick with Uber when I can. This is a great concept, marginally executed.
Held hostage in the cab
by aaaa92 on 2018/06/29 20:48
This app is a complete scam. I was estimated 6€ for the trip, but the meter was at over 6 when I got in the taxi. The driver stopped to give other people directions while my fare continued to increase every 10 seconds. My end fare was over double. However, that was not even the worst part. When we arrived the driver demanded cash. I was very confused since this was my first time using the app. He would not let me out until I gave him more money and the fare kept increasing while this was happening. Meanwhile, the app also charged me for the fare. I felt very unsafe and will never use this app again.
Get this for visiting Dublin
by DJStine on 2018/05/02 17:04
We visited Dublin for 1 week from SoCal, U.S. - great weather &traffic. Dublin Busses are pretty good normally, but weren’t always where we needed them fast enough, esp. on super cold (to us) nights. Or if we missed our stop. Also, if you’re trying to catch a 7am tour meetup, a MyTaxi is SO much easier, and incredibly, even available at 0630. MyTaxi: gotta have it!
Extremely deceiving app
by foodie22 on 2017/10/23 10:56
Extremely deceiving app. Absolutely cannot compare to uber where you will never be cheated with inflated fare. Ordered a cab where the app shown estimate of EUR5. Ended up I have to pay EUR12. It seems the meter starts when the driver accepted your booking and keeps running when the driver makes a big round driving to your pick up location. I would never use this app again and I've deleted this app from my phone too!! When you write a message to feedback about issue, you are referred to the help section which is absolutely not helpful at all!!
Not happy
by whatnicknameisntalreadytakem?! on 2019/06/25 18:56
Downloaded bc friend recommended, for trip to Europe. Drivers were either late or made me run around to find them. Meanwhile, local taxis were always accessible once I put in a taxi request. The total was always $3-5 more than the absolute highest estimate given. IE, if I accepted a ride for $16-20, the final bill was more like $25 (also $8-12 ended up $16). Language barrier = I was simply stuck with what they claimed as the total. Drivers themselves all decent in person, but as I said were either late or required me to find them. Not ideal after a red eye when local time is 8am but my body is 2am.
Deceitful
by dc24 on 2018/03/11 16:38
Fare was more than estimate provided. Also driver said I cannot use PayPal through this app and asked for cash or credit. I told him I linked PayPal to the app but he didn’t oblige. I canceled my trip through the app while I was still sitting in the car at my destination so he couldn’t double charge me. The only reason this gets one star is that I got to my destination. I couldn’t wait to get out of he car. I’m a long time Uber/Lyft user and there is no comparison. I even used Cabify last night and it was great. Not sure why I even tried this one. Don’t waste your time.
Needs Work
by GrumpyLDO on 2018/10/26 10:49
I would love this app more if the estimates were more accurate, I’ve found they can be off by as much as 5-10 Euro. Also would like it for a taxi driver not be able to accept my request and then drop it. I had this happen three times on day and twice by the same driver. If they accept and then drop the request they should be fined or eventually banned from the app. I do find this is a good amount cheaper than Uber!!
Worst ride hailing app I’ve used
by Jilliansaurus on 2017/12/26 21:05
This app replaced hailo in Dublin, and it is TERRIBLE. They’ve introduced a “prebooking surchage”, which makes using the app more expensive than hailing a taxi on the street. Although I live in the city centre, the time to find a taxi is frequently really long, and the wait time will be significant as well. Finally, whenever I try to prebook a taxi, it always claims there are none available (yet when I try to hail one via the app at the time I tried to prebook, I can always get one). I would absolutely not use this app given any other option.
Prebooking improvements needed
by up in the air on prebooking on 2019/10/14 08:42
I always prebooking for airport rides and 80% of the time it is fine. However, I have had three times when the driver will be at least 15 minutes late. I have cancelled twice due to that, opened the app and found a local that would be there faster. I think you need to change how prebooking are accepted to ensure timely pick up.
Worst App and Drivers in the world
by Nerdesin on 2019/05/26 10:23
If you live in Barcelona or visit the city do not waste your time installing and using the App. In three weeks I was there I could only get one taxi out of 15-17 times I tried. There is a lack of taxis, they are expensive and it looks they do not need an App to get clients. I request a taxi to go faster to places so I am not in a budget and I do not mind paying for them so it is absolutely disappointing to see that This App does not help at all. I am switching to Cabify and waiting for Uber to be legal in the city ruled by a far-leftist mayor that is against progress.
Great Service
by Jjflow on 2019/07/26 15:52
I am American, and someone on my plane told me about FreeNow. My daughter is sick in the hospital, and I had to come to bring her home. Using FreeNow has made getting back and forth to the hospital so easy. The drivers have been professional, and so nice. Also the cars are clean! I will definitely recommend Free Now to my friends who come to Germany!
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All Versions
5.0
22,099 total
 5
18,919
 4
2,206
 3
390
 2
118
 1
446
Current Version (10.0.1)
5.0
21,481 total
 5
18,532
 4
2,143
 3
365
 2
103
 1
338
Version History
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