Screenshots
Keyword Volume Hits KEI Rank
shopping
21.49
35
restaurant
13.87
28
6
local restaurants
9.75
28
restaurants
12.27
25
1
local
16.04
23
4
hotel
25.09
18
hotels
13.72
16
deal
14.38
10
1
coupons
62.30
6
coupon
26.61
5
discount
18.26
5
deals
14.09
4
1
discounts
16.52
2
1
upon
0.00
1
groupon
2.1 K
1
Search Visibility
App name
Description
Download groupon and save up to 70% on the things you need every day. Find great deals on all the best stuff to eat, see, and do near you and around the world. Whether you’re craving to try a new restaurant downtown, in need of a relaxing massage, looking for a new gym, shopping for the latest fashion trends, or daydreaming about a hotel for a tropical getaway, groupon has you covered with all the unique local experiences and discounts you could ever wish for. Get ready to start shopping for popular fashion, electronics, beauty products, toys, and other awesome products with our local deals! Get Access to Incredible deals Near You • Save up to 70% on 1,000s of local deals • Browse outstanding discounts and coupons for your favorite hair or beauty salon, pizza place, yoga studio, and more • Discover the hottest spots in your city including top-rated restaurants, spas, and gyms Save Big on Products • Shop groupon Goods for discounts on delicious food, designer brands, electronics, everyday essentials and fun finds delivered right to your door Get Cash Back at restaurants • Dine and get up to 30% cash back at participating groupon+ restaurants. Travel for Cheap • Find the fanciest hotels and travel to exotic destinations with groupon Getaways • Always find something fun to do on your next trip by turning on your location settings With the groupon app you can: • Get promo codes and special savings alerts for deals near you, instantly on your mobile device • Buy and redeem deals directly from your mobile device, no need to print vouchers or clip coupons • Read customer reviews and write your own • Share deals with friends and family • Use Apple Pay to buy deals with a single touch Put down the coupon book and download groupon to begin exploring the best that your city has to offer, with savings of up to 70%. groupon can provide you with real-time recommendations for great deals near you. As with any functionality of this type, continued use of GPS running in the background can dramatically decrease battery life. Need help? Contact us at https://www.groupon.com/customer_support
Groupon rocks!
by JRB3094 on 2019/10/14 02:48
We love Groupon... it’s our go-to for savings 😊
Great app and good finds
by tmunk5 on 2019/10/14 02:20
Been finding good deals and love the phone friendly app.
Save
by uberkatt on 2019/10/14 02:12
Fun fun
Great experiences to try
by kmfod on 2019/10/14 02:10
What I love about Groupon is that you are introduced to fun and different kinds of services to try at a great price! I have found many things I would normally not try, and then want to continue, especially with the great discounts offered!
Life hack!
by Ilpvm on 2019/10/14 01:50
Amazing deals & discounts!
SandyChecks
by SandraChecks on 2019/10/14 01:49
Awesome!
Great
by jdhudndnj on 2019/10/14 01:42
Everything is great except there is no refund if a business goes out of business, so technically you can lose money.
Wonderful
by sweetpurpleflower on 2019/10/14 01:39
I have been impressed with things I have purchased but I tend to spend too much lol
Awesome
by Succedo on 2019/10/14 01:21
Service is excellent!!!
Great turn around time and efficient ordering process . Yes
by flightjoy on 2019/10/14 01:16
I like it
Great help from service rep!
by Raven0913 on 2019/10/14 01:14
They respond fast.
Select
by workoutwells on 2019/10/14 01:09
Select is great! Love Groupon!!!
Groupon is an excellent site
by Ema and happy on 2019/10/14 01:00
Quality products at great prices
Great food
by Sal & Mary on 2019/10/14 00:51
We love this restaurant!!!
Love Groupon
by Becka0704 on 2019/10/14 00:32
Life as we know it is expensive and I’m able to at least do few things at affordable prices.
Review to you
by &),46?!;3 on 2019/10/14 00:31
I love Groupon I have been very happy with my ordered items.
Always tell people about Groupon
by Juqua1 on 2019/10/14 00:16
We have received so many great discount on Groupon. Now with the new membership offers wow offers more. Love Groupon and always tell all my friends about how easy it is to use!
Nice
by Godsaves0831 on 2019/10/13 23:29
I just used them today and once you learn how to put them into your ears they work beautifully.
Getting a start on Christmas shopping
by Addicted to Amazon Music on 2019/10/13 23:16
Love finding unique gifts at a great price!
Glow
by cbrewer05 on 2019/10/13 23:03
Awesome deal
Angie
by Chloe0216 on 2019/10/13 22:48
Love groupon! I use it all the time!!!
Groupon
by baron5150 on 2019/10/13 22:44
Groupon has these best deals on items I’d never think of buying
Love it
by monnie714 on 2019/10/13 22:38
❤️❤️❤️❤️
Thank you
by RedMoon Dragon on 2019/10/13 22:36
Awesome site. Well working app...
Best deal ever
by MichelleR.28 on 2019/10/13 22:33
I got 20 units of Botox for 117.00 by the discounted price and by using Groupon Select.
Chula-JL
by Chula-JL on 2019/10/13 22:26
Very nice selections, easy to navigate and the process to purchase the items was quick!!
I always find great deals
by HashaBee on 2019/10/13 22:25
I always find good vacation deals then I search for things to do in those area and save hundreds
Raiajul
by raiajul on 2019/10/13 22:15
Awesome score on Christmas gift for daughter
Always fast and easy
by melbourne32 on 2019/10/13 22:09
Love Groupon!! It’s always so fast and easy to process an order when I find one I want to take advantage of.
Great deals!
by Dianasnickname on 2019/10/13 22:05
I love Groupon for helping me find fun activities for affordable prices! I’ve done tons of things: concerts, murder-mystery dinners, escape rooms, exhibits at local venues, like the Gaylord Texan at prices that fit into my budget
Saves so much money
by HelloImFraklin on 2019/10/13 21:56
Ayyyy Groupon saved me 20$
Great service
by 1wandaful on 2019/10/13 21:55
I have used Groupon before and been very pleased with it. The same hasn’t been true of some other sites I have used.
Love
by reannamu on 2019/10/13 21:30
This app is great
Awesome
by spakie890 on 2019/10/13 21:18
Great prices and great offers
Great deals
by Indawake on 2019/10/13 21:17
I’ve been using Groupon for years. It’s a great way to bring a deal for striving businesses to budgeting families.
Awesome Deals
by vilimich on 2019/10/13 21:08
We probably don’t pay as much attention as we should to the Groupon offers we receive. The deals are so awesome. Just saved a ton of dough on a Roomba!
Returns are TORTURE
by Luvabulldog8 on 2019/10/13 20:36
You cannot process a return through the app. You have to use the computer. You CANNOT speak to a person, no matter how bad they messed up your order. Then even when the error is there’s & their system will not generate a return label, they STILL will not credit your account, even when all of the errors are theirs. I am deleting this app immediately. Save yourself a headache & delete it from your phone too.
Odyzzz
by odyzzz on 2019/10/13 20:29
So far so good.
Love it!
by Re1984rdt on 2019/10/13 20:27
Love this app and with Groupon select I save so much money!!
Purchase
by SLFlann on 2019/10/13 20:26
Very easy and a good deal
Ms.Perky p
by ms perky p on 2019/10/13 20:22
Great deals
Great Deals
by yeeksG on 2019/10/13 20:09
Overall Good to my budget
Love It!
by mvele93 on 2019/10/13 19:58
The Best!
Five Stars
by Nadia Koshka's Mom on 2019/10/13 19:57
Many products, lots of choices, not to mention great deals! Love when I get free shipping!
Great
by 757 clean on 2019/10/13 19:53
Easy clean interface, works fast.
Good stuff...
by Pirate'skid on 2019/10/13 19:36
Generally really good items at great prices.
Cajun food simplified
by k clem on 2019/10/13 19:28
Easy to use
Best Deals by Far!
by mobobo oooo on 2019/10/13 19:25
Great products; great deals!
Great Prices
by Texana dame on 2019/10/13 19:10
Groupon always has wonderful deals for great prices. I've never been disappointed.
Groupon
by razor1218 on 2019/10/13 19:09
Great site with awesome deals!
Awesome discounts
by Dmorenita on 2019/10/13 19:08
Love it
Groupon Review
by lala20lala on 2019/10/13 18:58
We have been a longtime Groupon family. Always a good deal and easily accepted by vendors.
Groupon Buys
by The One on One on 2019/10/13 18:52
They’re pretty quick and easy only if everything could be sent at 1 time for 1 delivery fee it would be awesome
Great products and easy service
by OCrod on 2019/10/13 18:50
Thanks for making the instructions easy to follow. I enjoy using your services
Wei wang
by weiwang1231230 on 2019/10/13 18:47
Good
Too many emails!
by lr4078 on 2019/10/13 18:47
Groupon has great things to offer, but the emails and notifications are overwhelming! It’s just too much to where I want to uninstall and find a way to stop all of it! Can y’all cool it so I don’t have to do that???
Great app save time and money!!
by Cannashi1 on 2019/10/13 18:42
Got a great deal on a 90 min massage right down the street. Hopefully booking will be just as simple!!
Love this! Great deals and who doesn’t love that?
by CleffNotes on 2019/10/13 18:32
I check this out every once in a while when I’m looking for a deal for gift ideas. And I usually find something that I can buy that is fun or amusing. Or even practical!
Groupon is awesome
by Stretch waz here on 2019/10/13 18:28
If you do anything, download and signup you will save money
LDJPEREZ
by LDJPEREZ on 2019/10/13 17:53
My experience in the past few years with price, purchases, deliveries and returns (if necessary) have been worth being a Groupon Select Member.
Love!
by Monday14. on 2019/10/13 17:32
Love the canvas DEALS!
Paw
by Gabriel other dc GI I fdghgv on 2019/10/13 17:26
Great app
Groupon
by barter n trade on 2019/10/13 17:23
Love the prices
Purchased horse ride through the Arizona desert
by ShrewsJOHN53 on 2019/10/13 17:19
It was a great deal, and so simple to do. Thank you!
Returns
by L.Land on 2019/10/13 17:08
Why does it have to be so complicated? I love the bargains, but hesitant to order items because of this.
Groupon
by CashleyVv on 2019/10/13 17:06
My favorite App Ever!!!!
Not very happy with Groupon at this Time I have bought tons of stuff and now getting no satisfaction
by trishrob on 2019/10/13 17:02
Best ever fast delivery and winderful products
Love it!
by Cynbnnn12 on 2019/10/13 17:01
One of my favorite apps.
Awesome deals
by 45 Sherri on 2019/10/13 16:56
Always get fabulous deals!
Starbucks card
by McCarty1958 on 2019/10/13 16:55
Great experience
Faithful Groupon User since 2008
by Gee-Hawks Family on 2019/10/13 16:52
I have been a Groupon user since 2008 when Groupon was launched! I can only imagine the amount of money I have saved in the 11 years. I should be on the commercial before Tiffany Haddish 😂☺️. Nevertheless, I will always stand by Groupon. Even my few issues over the year have ALWAYS been taken resolved. Thank you Groupon!!
I love a DEAL 😁
by Veelizzy on 2019/10/13 16:39
Great deals for things I want & love.
???
by annabananamomof3 on 2019/10/13 16:37
I purchased a Groupon twice and never received the receipt in my email AND it didn’t show up as redeemable
Review
by TigerDT on 2019/10/13 16:37
Great deals on a large variety of services and goods
Great Deals
by Patricia.R.Spencer on 2019/10/13 16:33
Great deals at your fingertips. I use groupon to give me ideas of what to do in every city I visit.
Yay Groupon!
by OnlyMeMyself&It on 2019/10/13 16:29
I love my savings! Thank you
Excellent customer service
by bingperez on 2019/10/13 16:28
Had a previous bad experience and assisted me with positive results
Groupon
by tookeypookey on 2019/10/13 16:14
I find it difficult to navigate instructions for custom items or items where you have to redeem vouchers. I am a good customer - some items never arrive!
Groupon a great way to try new places
by CJH Bellaire TX on 2019/10/13 16:11
I use Groupon -Local Deals to explore new places in my general area. We have had so much fun discovering restaurants and activities nearby that we never knew existed! A lot of fun to go and see what’s out there.
Website and app buggy as F
by krisssssssssssssssssssy on 2019/10/13 16:09
Most frustrating purchase ever- kept being sent in a technology wormhole from hell: login- invalid login- reset password- no account for this email- lather, rinse, repeat.
Rachel
by hey freddy on 2019/10/13 15:57
Best place to shop
Groupon Review
by Jj🙍🙍 on 2019/10/13 15:57
This is by far the best discount app with great deals.
Love Groupo
by Mike wh on 2019/10/13 15:51
The app makes it even better.
Groupon is amazing!
by Haichow on 2019/10/13 15:45
I appreciate the prompt service when I have questions or need clarification. Thank you.
Lover of Groupon
by AJBLACKMON on 2019/10/13 15:43
Use it quite often. The mass majority of the vendors ate top notch. Only issue I’ve had was the Comedy Zone.
Great experience
by Freightrainzoe on 2019/10/13 15:43
Always enjoy the deals on Groupon.
Sandals
by Red crayola on 2019/10/13 15:39
I bought a pair of cute comfortable sandals but they sent wrong size and so far it’s been impossible to return. Although Groupon made the error.
Best Online Store
by Hondavtx0 on 2019/10/13 15:35
A+ A+ A+, GROUPON is one of the best online stores I have used for searching for Great Deals. No one beats there prices
Always a great deal
by Misclee on 2019/10/13 15:15
I can usually find anything I am looking for on Groupon and then some things I didn’t even know I wanted!
Great local deals
by Shipwreck2013sy on 2019/10/13 14:30
I really like being able to find local deals and save a few bucks to take the kiddos out.
Great deals
by batesmotel55 on 2019/10/13 14:30
I have always been able to find excellent deals.
I love Groupon!
by bmw1228 on 2019/10/13 13:57
I’ve used Groupons for many years now and always get a great deal on everything! I’ve purchased many gifts as well as items for myself and my home. Even when I have an occasional return they are very accommodating. Thanks Groupon!!
A must for Moms, Shoppers, Daters, Travelers etc.
by Nikki Bondz on 2019/10/13 13:38
I love this at all around I don’t go anywhere without using Groupon!!nine times out of 10
Awesome
by #wecare on 2019/10/13 13:35
Love this furnace company
Greatest Shoper
by Greatest Shopper on 2019/10/13 13:32
I love Groupon! Great deals
Nice savings - Good products
by Jsteve13 on 2019/10/13 13:31
I have had some good luck in regards to getting what I believe I am ordering. 1 time I wanted to exchange for a smaller size I did however find it challenging. I wound up keeping it. I can’t afford to do that so I am slower to order items.
Groupon
by Saxxynyc on 2019/10/13 13:05
Love groupon. Save money for things I already do and buy. I also get to try new places
Prices are amazing
by ILOVEBIGWOMAN on 2019/10/13 13:02
Unbelievably Good prices very fast and easy to use great app!! Just bought 3 things while signing you for the groupon select.. BIG DISCOUNTS
Great Family Time
by babyblast290 on 2019/10/13 12:54
I enjoy this app because my son and I love bowling 🎳. So I find some pretty sweet deals quit often on Groupon. My son gets excited 😆 every time we get to visit a different bowling ally in a different town. It’s great for the both of us.
Groupon Experience 👍👍
by Matt_knick on 2019/07/18 14:49
Every time I have ordered a Groupon offer, the experience has always been very pleasant & over the years I have had a couple issues, but they were always addressed quickly & resolved quickly. I love the vast array of offers that they have available every day & there are offers that can fill any niche that a person may have. Today I ordered some cupcakes & last year I ordered & bought a drive in a Lamborghini on a test track in the Auburn/Kent areas & OMG, it was absolutely incredible. I have always been a car guy, since I was a little kid, but that was & still is my passion for good ol’ American Muscle Car. Never in my wildest dream did I ever imagine that I would be sitting in the drivers seat of a Lamborghini, (well that is a little fib) as I have had dreams of myself sitting in the drivers seat behind the wheel of a Lamborghini, but in all those dreams, it never involved a set of keys. It was an incredible dream/bucket list item I could scratch partially filled, I would need to be in that same car, but on the autobahn to fully scratch that experience off my bucket list. Groupon, I will definitely be back to drive another ridiculously luxurious sports car, but I need to wait a few years till my boys are older & we can get them behind the wheel also😁😁😁 So good job Groupon, if I could give you 10 stars I definitely would. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
GranJo55
by GramJo55 on 2019/07/16 16:08
I've been ordering from Groupon for about 4-41/2yrs. So far I've been perfectly happy with everything l have ordered, both the service and the quality of the items and or services. Admittedly I've always been very paranoid about being scammed online and very slow to start trusting online companies so I tend to read every single word of every description! It drives my husband crazy because I'll read, reread then mull it over for hours sometimes days before I finally decide to make my purchases. And if it comes to a place I've never heard of I always check for reviews outside of Groupon before dealing with them. But it seems to have paid off because I'm happy with everything I've gotten so far. I've gotten gifts for my kids and grandkids, household items, clothing and my husband and I used 3 different offers for hotels and services to book a dream road trip through the central Texas hill country during summer of 2017! (So glad we got to go when we did, to see this beautiful part of Texas before Harvey messed up so much down there!) Our stay at El Tropicana in San Antonio on the river walk, a great package for a full day and food package at Sea World San Antonio, and a stay at the Omni West in Houston were all phenomenal experiences that we wouldn't have had without Groupon, but will definitely strive to repeat!
Review
by MSFMD on 2018/07/19 16:27
Me and my husband have used Groupon on and off for about 3 years but we recently started relying on Groupon for the last year after getting married ...... if we take a trip first place we check is Groupon...you offer ridiculously unbelievable prices. in our most recent trip we wanted to stay an extra day and asked what the charge would be. The same amount we payed for the 3 days is what one extra day would cost! need something that we can’t really find?.....GROUPON has it. The variation of the same thing is what I like as well...... I’m the type of woman who loves a certain item and needs it in absolutely every color. The only thing that I,as a customer, found a little difficult is that when you do book a trip and you accidentally made an error you cannot go back and change it..... our fault but I believe that if you are able to catch it right then and there you should be able to fix it. None the less, THANK YOU Groupon you guys are the best!!! Thanks for making trips actually happen for me and my husband. Growing up sheltered, it’s nice to finally be able to do it not only because I’m married but because of your amazing deals! Being financially savvy is the way to enjoy vacations and get aways! I can’t thank you guys enough!
Groupon has your back
by Aaaaadddddddssssssss on 2018/03/26 11:18
I've been using Groupon for years. I've always had great experiences with local businesses honoring their Groupon. Recently, I had a very bad problem with a seller. They didn't honor what their groupon's fine print stated, they were making threats, yelling at me and following me to my car, etc. Overall, the worst experience I've ever had with any type of service. Groupon wasn't available to contact immediately because it was a Sunday evening when services were provided, but they were available at 6:30 am the next morning. I shared my experience and they quickly issued a full refund and escalated the concern to someone higher up. Thank you for trusting your customers and being a responsible business. I will continue to use Groupon only because the way they handled this issue. On a further note, I would highly suggest Groupon going back to having a phone support line (24 hours.) If I would have been able to contact Groupon at the time of the issue with the merchant, I feel like the seller wouldn't have started to act so extreme. At least Groupon would've been able to explain the fine print to the seller, and it would've been great to have a witness to how the seller was behaving.
Needs improvement
by Stephsteph79 on 2018/06/14 21:44
Though I do enjoy Groupon and have spent thousands over the years with Groupon, they are in need of improvement. One issue I have is returning a Groupon. It is ridiculously inconvenient and beyond frustrating to try to return or exchange a Groupon. Instead of getting Groupon bucks, which seems to be a more logical and fair thing to do, Groupon only allows you to purchase another Groupon in only a certain area, i.e. “a local deal”, etc. and within a short period of time. It is a complicated system and I lose more money through Groupon, and I am beginning to expect it was designed that way. People do not want to deal with such hassle so I assume most people would simply forget about it. Which I have done in the past because I don’t feel like dealing with only 24 hours to search for local deals. Not only that, but most local deals in my area are the same old thing that we always see advertised in a Groupon. Little variation. And I don’t want to redo those things again and No, I don’t want another massage! So it is very limiting. I have had much frustration over this one issue. Also, with all the times I have had to speak to Groupon, those who answer the line have accents so thick I can hardly understand them. And though a few of the staff have been friendly and professional, I have dealt with quite the opposite most of the time.
Great prices & sales but buying direct use CC or Paypal catch !
by Kathit2003 on 2018/07/06 05:53
They have great sales on multiple items, to use cash/debit/not on your credit card use Paypal it’s way easier at checkout ! Sales are great for items but it’s frustrating when they say your billing address isn’t a match with your bank and can’t purchase using debit card for individual purchases thru Ave A - Groupon store but you can purchase multiple items at check out with the same card. To purchase direct thru Avenue A- Groupons Store they must want you to use a credit card or Paypal, For the credit card I hate using a credit card for a 25$ purchase when you can just pay for it, I’m gonna guess it’s the way you get the great Deals , it’s worth the hassle for some items! Also they save your card info- no other way to do it - when you check out or Pay with a card, so after you purchase check under “payment methods” and your card info is saved you can edit it and remove it, for those who have partners, kids, teenagers and others who use your sites on shared iPads, etc and love shopping sites with your saved card Info., handy to purchase with just a click on someone else’s card LOL !
Groupon sells shady deals for sketchy “businesses”
by jng72905 on 2019/01/11 01:15
I have used Groupon many times but I purchased two massage certificates for my husband and I for Christmas. I purchased mine in November went to the website too book it the same day. Calendar all booked up until January 2019. So I wait two months and get to the place on time to find out the door is locked. Saw people moving around inside so I knock. Lady comes out with a long piece of weave in her hands (she was braiding and cutting it). Anyhow she tells me that the person no longer works there and I was the 5th person she has turned away. She told me to contact Groupon for a refund. Won’t you know it they will not refund me. I know the fine print tells you after 3 days all sales final but I did not see it say they will sell me a Groupon for a shady place, make me wait passed the refund period, and then never get services and it’s just oh well. Now I have to waste time, energy, and money and find a lawyer. I am gathering information to send to the news outlets as well. People need to know Groupon is selling for shady businesses that have no intention of actually providing the service and no matter what you won’t be refunded. I have contacted the owner of the location multiple times, wouldnt you know it she is ignoring me. I have contacted Groupon via chat, email, and the call me back option, and yes you guesses it they are absolutely ignoring me! STAY AWAY FROM GROUPON AND FRESH BEAUTY STUDIO IN STOCKBRIGE, GA!!!!!
Fingerless gloves
by Ginger me up on 2019/08/12 21:49
I have carpal tunnel and ordered 2 different types of fingerless gloves. I was charged for 2 types of fingerless gloves that were Totally Different than those I ordered and the pics originally that came up when I went to purchase them. What do they send - substitutes? I don’t want substitutes. The first pair I got was made so cheaply you could probably buy in the $1 store. Awful. I threw them in my garbage. The second pair was supposed to be furry fingerless also. They were furry but with an open flap that all your fingers come out at once - a mitten style. This was not anywhere in the description. I can’t use these. I ordered many things in the past through Groupon in every area. I never had a problem. I went through the text to agents and was not satisfied with their answers. They were vague and not corrected. What was I charged so far and what am I still to get? These gloves they sent are not acceptable and I should get refunds for both. If you can’t send me What I Ordered then don’t send me anything and credit my account. Hope your company is not going downhill. There are now a lot more of these companies that are your competitors. If you don’t do the right thing today for a loyal customer I will be changing to a different company and so will other peeps. And I know I have a $15 coupon to use. I hope it won’t expire. Please advise On this text site. I no longer have an email set up at this time Jane Abbene E Northport NY
Good stuff I didn't know I needed.
by Photographer2016 on 2019/03/06 23:08
I have never had a problem that was not satisfactorily resolved over the course of numerous Groupon orders. (Let's face it, sometimes "stuff" happens- often due to poor/mis-design of the Order fulfillment systems, not human error, or flat-out bad/fraudulent business practices). Items usually arrive within 5 to 7 working days and are generally or exactly- in the case of definable beyond words and a picture items like a refurbished robot vacuum- as described. good source of attractively priced items that are often something that I have been thinking of buying, but haven't liked pricing or shipping costs that I have found until seeing a Groupon offering. Some (most) tech items will be prior versions- like a "Ring" brand doorbell (why do you think the price is so low?), so know this going in. If it is computer related and you run Apple, check and be sure it will work with your system. I am still trying to resolve installation problems with a Wi-Fi extender that came with inadequate installation software. Customer service is very e-friendly, responsive, and easy to work with. Satisfied customer.
Good idea, not well operated
by fscarp on 2019/09/09 20:08
Although I love the idea of saving moneys and can’t pass up a good deal, I don’t know if I will continue using Groupon due to their serious lack of adequate customer service. It is RIDICULOUS how hard it is to get in contact with anyone at this company. I would rather sit on hold for 45 min than wait around all day for a representative to call me back. Their live chat never seems to be an option, and I haven’t tried the email option because my issue is slightly more complicated than a simple one email response, so I don’t want to spend all week emailing back and forth. I have never seen another company operate with this type of customer support and with a company this large you think it would be as simple as providing a customer service phone number to contact. Seriously frustrating and disappointed with the lack of service!!! I’d rather pay full price than have issues using my Groupons and spend hours of my time trying to get help resolving them. I may have even more bad things to say when someone from this company finally gets in contact with me. But for now I’ll spend another day of my week waiting for a representative to call me back, since the last time they never did... even though their website says they contact you within the hour ... BS!
Refunded Incorrectly
by melizhur on 2018/02/23 18:51
I purchased a groupon for a keratin treatment at style@ben salon in midtown. When I called the salon to make the appointment, I first tried the phone number on the voucher that belonged to someone’s personal cell (this person was in no way affiliated with style@ben). So I turned to yelp to find the salon’s actual number and was told that they do not offer keratin treatments through Groupon. I informed him that I had already paid for the Groupon but he was clear and finite that Groupon had made a mistake and the salon only offers a haircut/blowout deal. I then turned back to Groupon to contact customer service but, of course, there’s no phone number to call so I settled for the online chat with a customer service rep. She was perfectly apologetic and prompt in her communications. She explained my options (after ignoring my request for a full refund) and I decided to trade in the Groupon for another salon’s keratin offer. The issue is that I paid $99 for the initial Groupon and only received $87 in “Groupon bucks.” I should not be held financially accountable for any of the oversights, miscommunications, or mistakes that were made by both the salon and Groupon. (Though the responsibility ultimately rests on Groupon.) I am extremely disappointed in the customer service I received while trying to resolve this matter. All of the roadblocks and the end result make this feel like a scam.
Just purchased curtains
by othertwin on 2019/04/19 14:28
Although, I haven’t even seen them yet, I’m still worried about the quality , but I specifically chose it for a certain room but now, if that is going to stop light from coming in completely, I just may choose a different room for these. I always look for more different stuff and sometimes even hope for the best deal of the day on something I would really want , I hope other genders come into your site to sell their products because it would be nice to see changes of different things, not just changing between the 4 seasons. I recently purchased the angry supplements and I’m afraid to say , they give me heartburn so badly, and I’m belching the tumeric and ginger. Although it may be amazing for someone else, they are not for me. I just don’t ever want to do business with companies that are NOT in the USA only because I have had a terrible experience with dealing with them and what they show you is definitely NOT what your getting, cheap scratchy material ect anyway I’m so looking forward to these new curtains in my home ! I’m very excited and can not wait thank you Groupon !!! Once in a while it also would be nice to send a 5 dollar off coupon to all your email member that bought for appreciation day
Bar Tending Groupon Course
by Lexi911!!! on 2019/04/23 15:13
I had two difficulties that I needed to be helped with so my rating is going to go to my chat with Amanda I don’t remember her middle initial or initial of her last name. The first thing that I needed to do and didn’t know how to do was to cancel my purchase I had only put it in my cart at the time and I was told to just go to the card and delete it. So I did that. My second problem was that I purchased of course that gave you an option to purchase two courses. When I went to check out I could not figure out how to pick my courses I’m actually still waiting to hear back on the purchase. But I did actually turn around and hit the one course and paid for it and now I’m going back to try to pay for the second one. Amanda was very helpful on the deletion of one product and then I lost her and she became not there anymore so I’m gonna go back and call again or should I say chat again all right well I hope this was not too much and thank you I’m very pleased with coupon
Terrible!
by MJHDWH on 2018/06/28 01:57
I am extremely disappointed with Groupons service. Their customer service is only available through email and even the managers refuse to co tact you via phone. They are incredibly rude and have no desire to help you. They take half the cost of your Groupon from the business and will never refund more then half your cost. They also only provide Groupon bucks back. My husband and I booked a beautiful hotel via their site and trusted that it was accurately represented- nope. Not at all. The pictures looked 5 stars. The reality was an awful hotel staff. A hallway without AC that smelled of mold. A hotel room with a loud, broken AC. We called the hotel staff 5 times within our first hour begging to have our room changed due to the broke , loud AC and they refused. I finally spoke to the manager that promised to refund our cost due to all the trouble and allowed us to leave the hotel to find a different place to stay. I was guaranteed Groupon would refund my full cost to my credit card and would easily see it in the system. Well, after 4 week of emailing Groupon, since they don’t provide a phone number and refuse to call you, they refuse to provide any customer service. They will not refund this awful experience. I will not be shopping with Groupon again. What a terrible company that has no care for what they advertise. Such lies and awful service.
Robbery
by BDK727 on 2019/02/13 16:08
I used to use groupon all the time. It’s been a while and yesterday I purchased a couples massage from the us in usd for Canada. I thought that was amazing! Then my girlfriend stated “be careful, they double charge me all the time.” I figured it had either been fixed by now or since I never had it happen, most likely it wouldn’t. Today I fly out to Canada and as I’m tying up some loose ends, I see an alert that Groupon took a 2nd dip into my account. Totally uninitiated and definitely without my consent. This took everything down to my last dollar out of my account and I’ve spent the last hour scrambling to get money reloaded on my card for my Uber to the airport so I don’t miss my flight. While I did request a refund, I’m hoping it wasn’t for the voucher I’d already booked an appointment for and getting ahold of customer service is literally impossible. No human to get on the phone. They advertise live chat (which was pulling teeth to find access to) just to be told no agents available and there was no que. I had to send an email. No telling when I’ll hear back or get my money back that I NEED for my trip. What a rip off. I’m sure plenty people are getting scammed if they don’t check their statements. My review will remain one star until this scam is corrected. I say scam because it’s clearly a known issue and it’s not fixed.
App did not work at the time of redemption
by Blake32p on 2018/10/15 12:59
Went out to dinner to local restaurant but before I left I purchased a Groupon. My husband and I ordered all her food, ate dinner & when the bill came I tried to open the app and it would not open on my phone it kept giving me an error message. Restaurant said they couldn’t do anything without the Groupon. So I ended up spending the money on the Groupon as well as all the money for the food at a restaurant I wouldn’t normally eat at. I contacted Groupon’s customer support staff and 2 days later they emailed me back that because of the fine print they could not refund me. They gave me a five dollar bonus credit on app. I can’t believe how ridiculous that is, because their application malfunction now I’m out the money and they’re blaming it on the fine print. If your app doesn’t work it should be the responsibility of the company not on the customer. I took screenshots of the error messages and all the times I tried to login. I also have copy of us paying full price for the meal with all the matching times on it. I told Groupon customer service because of our experience (not todo with Groupon) we never want to eat at this restaurant again so the Groupon now has no value to us. I’m very disappointed in Groupon and don’t want this error message to happen to anyone else!
Not as slick as they claim to be.
by wow not impressed on 2018/12/28 17:24
Groupon is supposed to be super simple but my mom purchased these tickets for us for Christmas and it was nothing but a pain. She put that she wanted to order 2 and clicked purchase for some reason it ended up sending her a confirmation email stating she had bought 6!!! These aren’t cheap and going from 2 to paying for 6 is a chunk of money. She searched and searched for the contact information and finally got in touch with someone over the phone. She told them to cancel 4 of them, they ended up canceling 5 instead. Then she tried to buy one more so that we wouldn’t just have 1 ticket and they said that she had exceeded her limit on tickets she could buy so it wouldn’t allow her to purchase another ticket. So now I have to go on and buy another ticket and make sure that everything works out so that we can sit together. Christmas presents are supposed to be easy. I stopped using Groupon all together about 2 years ago because it’s not as easy as they make it out to be. And a lot of the time the fine print isn’t as legit as you think! Watch out they’ll get ya!! Oh and on a side note even choosing a nickname to POST a review is complicated!! You have to pick a nickname that hasn’t been taken!!! This is a joke!!!
Roach in my Hotel!
by Spacezzz on 2018/07/06 22:48
I booked this hotel room for my Honeymoon as a part of a special going on through Groupon at the Royal Park Hotel in Manhattan, NY. When we arrived we noticed the sheets and towels were not clean and not even an hour into stay, while we were getting settled in a ROACH comes crawling across the wall alongside my bed. I was almost willing to over look the sheets and towels but having BUGS is not acceptable! We gathered our things and went to ask for our refund so we could find a place elsewhere but the receptionist at the desk tells us we have to go through Groupon for our return. It’s has been a week and we have not gotten anything but the run around saying the situation has been “escalated” meanwhile me and my husband are left stranded trying to find someone to take us in on what money we had left. Thankfully we found some help but We still have not received our refund and these people could honestly careless about our situation. I will NEVER use Groupon again! Even a hotel would have offered us some sort of credit to place towards a different hotel but obviously I gave these people too much faith. This was my first and Last purchase through this company and I would advise everyone else to take your business elsewhere, NOT through Groupon!!
Disappointed
by KingEazyness on 2019/08/18 05:06
I have been using Groupon for a couple years and purchased many Groupon deals with great results. I hate that I am writing this but a recent experience I’ve had shined some negative light on Groupon. My father purchased some groupons for a local food establishment. When we showed up to use the deal we found out the business went out of business. Windows boarded up and place cleared out closed. When my father noticed Groupon they tried not refunding his money until he started using the word fraud then he was told he would be getting a refund. I notified Groupon the restaurant is no longer in operation and they need to take the Groupon off their site. A week later and they are still offering the Groupon deal. Groupon is knowingly taking people’s money even though they have been notified the company is no longer in operation. This is fraud selling goods where the party will never receive what they paid for. Everytime I tried contacting customer support I’m redirected to another country and and the instant chat is cut short when I complain. Very disappointed because I have really enjoyed using Groupon in the past.
Great application!
by Nizo_Aruba on 2019/02/13 08:47
I’ve been using GroupOn for about 3/4 years if I’m not mistaken and I hope I don’t jinx myself by saying this, but I have never had an issue! Great application and great prices! Update Feb 13th, 2019: The only issue I recently experienced was customer service. I tried to cancel an order that was placed less than 12 hours ago and that was not possible, the agent said that I must cancel in the same day, if they check their emails I tried to cancel within less than 20 minutes of the purchase but their office was closed so how am I going to cancel the same day if you’re not open? The purchase was made at 11:37pm I tried to cancel less than an hour after less than 30 minutes even. Now I have to wait to receive the order and then return it to you. Basically 3 weeks probably to get my money back and the product hasn’t even been placed in a box to ship. Groupon application and products are awesome, but I think it’s unfair that you can’t cancel an order especially if it’s been less than an hour. They told me I have to cancel the same day but that’s not an option if their office is closed...
Groupon Is Actually Quite Awesome
by JonnyIhler on 2019/02/24 18:06
I have purchased mostly retail items so far from the Groupon app since my shopping adventure has began. The products are just as listed; right down to how the retailer's sizes run (true-to-type/runs small/runs large) The products are of excellent quality and not shipped from Eastern World countries that take weeks for the delivery to arrive. No worries of unconverted standardized sizes here which end in leaving the consumer with child sized clothing when expecting an adult size as ordered. No, all Americans are not 4' tall and 95 pounds! If Groupon ever begins to offer a membership that parallels that of Amazon's Prime Services, they will become quite a competitor, and a trusted source for convenient one-click shopping. I'm impressed and I've just started using Groupon as an alternative to other app-driven choices! Suggestion: ramp up your shipping to include two-day shipping and offer a membership that add value to members that encourages them to make Groupon their go-to one stop retail shop!
All around Great service
by Jessie from 954 on 2019/04/14 13:32
If you take Groupon for what it is you will see this it is indeed a great app. They do exactly what they have always promoted which is promoting both light and big businesses at discounted rates. People must ALWAYS remember that if they’ve had a bad experience with a specific company this has absolutely nothing to do with Groupon but with witch ever individual company they’re promoting. Now that we are in a time were almost everything is done online I will tell everyone the same secret I tell my own mother. Before buying anything online “READ REVIEWS” and once you buy something weather you enjoyed it or not write a review. If everyone did this small but important thing online shopping would be only ALWAYS an amazing experience but until that happens we are always going to have to play by ear and hope for the best! I hope this review Helps someone that’s on the fence about online shopping and using Groupon because I no me and my family love it..
Trade-in on your voucher?
by mab9fab on 2019/05/04 00:46
I contacted Groupon customer support via chat which was very difficult to find on the Groupon app. I only saw the chat after I try to purchase a different Groupon and I saw the chat option on there. I searched and search for a customer support and a chat option but could not find it. It could’ve been because it was after 5 PM Pacific standard time. I do not know for sure. However I was able to chat with a customer support person and his name was Alvin. I was able to trade in a Groupon voucher that expired today which was at a hair salon which I’ve visited and was very discouraged at the looks of the place. It was not inviting at all and she had no customers in the salon at all. I would be afraid to go to that hair salon. Alvin was able to help me find a different Groupon that was more aesthetically pleasing. I thought all Groupon’s were eligible for a trade-in but they are not but you do have three days to cancel a Groupon after purchase which I did not know.
Not a fan kids rating
by debileecarlisle on 2019/06/20 19:53
So my girls are 13, 12 and 10. After two and half hours they were bored and asked to leave. Didn’t find the lazy river or slides thrilling enough to spend another minute there. I did however, find the front window and entrance staff engaging and extremely helpful. I spent the extra money for the Oasis and then the eat and play tickets. My girls found the tickets confusing since they were told that someone would bring them their food and drinks to the Oasis when they were ready. As they tried to leave a waitress told them they needed to pay $50 for their (each) 1 slice of pizza, fries and a drink. They still had their food tickets. One of my daughters was able to leave the park to obtain my credit card. I was thrilled the same employees where still working the window and quickly assisted me with the mix up. Thank you for hiring carrying older workers that know how to handle customers and problem with ease. It was my pleasure to tip the staff member that served them but obviously they need to have a little training on working with younger not so savvy kids.
Excellent service!
by EstherGar on 2018/10/08 16:40
I recently had an issue over purchasing a hotel getaway. I followed the instructions on “frequency asked questions” and started a live chat. I had explained that because of an issue during the purchasing process, my transaction had failed and in the off chance that if I cancel my card and resubmit my card on file, I didn’t want to get charged twice. It had just happened to me recently. I got in contact with a representative through the online chat process. The representative had asked for my permission to cancel the failed transaction and gave me the green light to purchase again. I was still worried about being charged twice but the representative reassured me that that wouldn’t happen. He\she really helped me out through that process. If you have any questions about what you’re buying or if an error occurred during the transaction I highly recommend chatting with a representative on Groupon live chat! They’re very fast and efficient!
Always the best deals on hotels and very easy and convenient to book a room
by Jill lvs JD on 2019/07/08 21:53
Groupon itself has been a joy to use for booking hotel rooms when I need to stay a night or more when traveling to events I need to attend. However, I have had some issues with a few recent hotels I’ve stayed in , which anyone who has ever stayed at a bad hotel, and especially being far from home. You know how upsetting it is. You are already in a strange new environment where you are sleeping, showering, relaxing etc. and if it’s a bad experience it can ruin your time there and depending on why you are staying at a hotel in the first place, it can even ruin the reason for being there in the first place. Wether it’s a vacation, an event or business trip. So I’ll need to do some research before booking in the future. But overall by far Groupon has been a life saver for finding and booking hotels and in the convenient and fast simple way that it does. 👍👍👍👍👍
First impressions
by Griff573 on 2019/04/25 20:56
The product was fine, Groupon on the other hand, not so much. My first ever experience with Groupon I had ordered a drone. In checkout I was asked if I would like an extra battery for 10 dollars. I decided that was a good idea. At check out the screen told me the estimated time it would take to be delivered to me would be 2 days. 2 days later it said 7 days. 8 days later I received the drone with only 1 battery. The app and website were difficult to navigate which is probably how they like it, but also I’m oldish and perhaps am technologically stupid. I finally found Groupon live chat and the seemingly automated response texts took forever. The whole live chat thing probably lasted 20 minutes and somehow our connection together was conveniently disconnected directly after I had had enough and said to give me store credit instead of money back on my credit card which I told the “person” a couple of times but they conveniently did not respond to... I got back on the app and now have 5 dollars in store credit although the extra battery cost 10 if I remember correctly... unfortunately they have so many deals I’ll continue to buy and this with fall on deaf ears.
Worst company
by ladyRN on 2019/03/20 21:41
I tried to buy two different items in the same cart which is normal with any shopping online however with Groupon it does not allow you to buy multiple items you’re only allowed to purchase one in the cart so you have to pay double dipping in shipping that is not OK that is the most ridiculous greedy thing I have ever heard with any online company shopping I should not have to pay double triple quadruple whatever it is shipping because you make me purchase one item at a time and pay shipping for each item that is totally wrong I believe that’s a scam when you’re trying to double dip and make people pay over six dollars in shipping for each item purchased! I have never heard of a company not allowing you to put a cart full and check it out with multiple items Groupon makes you do it single late so they can screw you and charge you for every item with the shipping charge! I will not order from Groupon anymore I am banning them and I’m going to put it on my social media which I have over 10,000 followers to let other people know to ban Groupon because you’re screwing people and nickel and dime in people to pay shipping on every single item
Get more for your money
by Groupon Dan on 2019/08/08 14:39
Overall, Groupon is not as good as it used to be but that being said, it is still a great way to save money. If you are going to spend money anyway, doesn’t it just make sense to save as much as possible? We use it weekly for restaurant, activity and product purchases. We also use it for travel packages and they have worked out great. I can say for the many years I have used Groupon, I have been consistently impressed with the vendors and the quality of their product. The only area for improvement is with the customer service available. It used to be you could make a simple phone call for customer service and that worked very well. That option is no longer available and your option is Live Chat, which is not always available, takes more time and effort on a consumer’s behalf and can be rather frustrating when trying to address a current concern.
Only in it for the money!!! Don't expect good service
by DOsprmom on 2018/09/21 23:25
I was visiting Orlando for three days and used Groupon to purchase three two-park passes for SeaWorld. My sons and I did visit Aquatica Friday morning and used the Groupon vouchers with no problem. But when we were attempting to visit the SeaWorld park, the Groupon voucher could not be used. After spending over three hours taking to Groupon and SeaWorld customer service, I was basically told that there was nothing either company could do. So basically I had to eat the $287 that was spent for two-park access. I was even willing to get a partial refund for the one park that we did visit but Groupon was not having that! They seemed as if they did not know what to do to make me whole and showed no desire to even try to come up with a resolution. All I wanted was for my money to not be wasted and today it was!! So we are leaving Sunday morning and Groupon will not see to it that we get what I paid for!!! Such a lackadaisical attitude from customer service! They did not care. I have purchased other Groupons for future use during this trip but now I will be asking for refunds on those!!! Never have I ever been so dismissed in my life!!
Long time buyer
by Renniebird on 2019/06/02 18:38
I check Groupon all the time because the deals are so excellent! There is such a great variety of items, restaurants, activities, and travel deals. I can attest I’ve purchased all kinds and have never been disappointed:). The only negative (which I won’t count to mark it down to 4 stars) is the difficulty I have had when I’m at my hometown, there is no mail delivery to physical houses; it’s a town of 500 people, so we all have to go to the Post Office for our mail, thus, a P. O. Box number is required and Groupon will not acknowledge it or my physical address (because it doesn’t come up in Groupon’s system as a real address!)! PLEASE, GROUPON - see if you can figure this out because there are A LOT of rural communities that would especially use your services because we are so isolated!)! I’m at this home about 3 months a year and would be ordering so much more if Groupon would let me:). Just think of all the purchases! :)
Affordable prices for large selection of ordinary and unique products!
by Jekejsn on 2019/07/08 16:30
I absolutely love Groupon! I have found and bought items/subscriptions through Groupon for years and I have yet to have a negative experience. I have never received one item that was broken, or in anything less than excellent new condition! I will continue using Groupon, as many items I need/want, I can find here much cheaper sometimes than the few other sites I frequent. One of my favorite features of this service, is that if I feel an item I really really want is a bit above my price range, I simply added it to my favorites. Most of the time, I will receive a notice letting me know the price has been reduced, at which point I am able to purchase the product at a reasonable cost 99% of the time (unless they ran out of stock). Thank you Groupon! Also - shipping is so fast! No waiting and eyeing tracking numbers for weeks! Very dependable!
Very pleased
by NAOD633 on 2019/02/27 14:23
Facility is very nice and clean and professional!! Get in for scheduled appointment usually at exact time or within 5 minutes if busy. All the technicians are very nice and friendly and make the experience nice. I have noticed that There are some differences in treatments depending upon the technicians. Some go light on treatment levels and some go high treatments. Personally, I would prefer the highest laser level for my visit, Even though it may hurt some, in order to get the most out of my visit and money. I understand that certain levels must be applied upon number of visits, but I had higher laser levels in my 3rd treatment than on my last treatment. I will definitely ask for highest level of treatment for my second round of six treatments, as I am still needed to treat the same area again to get all the unwanted hair removed. But definitely recommend this facility to anyone and everyone. Is all great find to use through Groupon!!
Groupon convert - Mom of a Millennial
by ANinaDeL on 2018/07/24 21:16
In the past, I never understood the benefits of Groupon. This past year, as I started to look at things for my daughter to do before she graduates with her BA in May of 2019, and fully “adults” (not sure how that became a verb, but I digress), I realized that the cost of activities and restaurants was exorbitant and I would not be able to treat her and her friends to many fun nights out. A little bit of research and I was beyond excited to realize that Groupon offered discounts at the popular restaurants and pubs in our town, as well as so many fun activities that I would have never thought of or considered. She’s been able to do so much more and her friends have been so very appreciative. Beyond just restaurants and activities, I’ve found discounts on high end merchandise, which will come in handy when she moves back to her University and as gifts for other family and friends. I’m am a Groupon convert!
CUSTOMER SERVICE IS HORRIBLE!!!!
by **sexy*caramel**7 on 2019/03/30 05:04
I’ve had three problems with the same issue in one day. I was attempting to purchase a Groupon and it kept refusing my payment by refunding me my money back every transaction. So I contacted someone via live chat because I wanted a quick response. Each person kept rushing me to type my issue otherwise they would say the connection would be disconnected. How do you expect someone to tell you what’s wrong as soon as you ask “how may I help you” now I usually type while waiting for someone to pick up, just to be a step ahead. But usually even after they respond I still will have to explain further details when they ask for specific details about my account. The last person I talked to today via chat was low key rude, as far as him politely rushing me to type my message otherwise we would be disconnected, need I mind u, the chat literally just started. I don’t think they want to chat with their customers. He told me he would transfer my issue to his supervisor and that someone would contact me via email. Now my issue was simple and it seems like no one could help! So I’m done trying and just gone delete the app!
GROUPON GREAT VALUE + BEST DEALS
by snugz030914 on 2018/02/24 01:09
I only use Groupon when I am looking for a great deal in pretty much anything because they have the best deals hands-down I don’t even use anybody else and they have a deal for pretty much anything you’re looking for it’s been awesome I’ve never had a bad experience and I just feel like I wish I had the financial buying power to purchase even more great deals because the quality of selection plus value of deals offered are awesome! You can not and should not miss out on this great app! Easy to use, understand and very upfront; the fine print is clearly stated for each and every Groupon deal! Great service for consumers so please keep it up Groupon! Thank you! Been solid from day one and have not switched up on your consumers which is awesome for customers in today’s cutthroat economy! I am a highly satisfied as well as loyal and lifelong customer of yours! Thanks and Keep it going Groupon!!!
Not always accurate
by LadyA- on 2019/07/15 12:30
When you are buying a service, the fine print can be misleading. For example, it may state that the voucher is good for all clients or that you can repurchase a Groupon after six months or that you can buy multiple vouchers for different services from the same vender but when you call the establishment they will tell you one voucher is one per person not per service or only for new clients. Also, Groupon removed the Question Section at the bottom of the page so you have to call the merchant for simple questions and some venders take up to a week to call Groupon clients—inconvenient if you are trying to catch an unadvertised 1-day sale. Haha... Groupon replaces that section of the app with a Q&A with the vender—a useless section which asks venders their passions and best customer experiences—but it should be asking venders what types of machines they use, what licenses, degree, or certifications do they have—especially when it comes to medical and cosmetic services. However, depending on your area, you may have more honest business practices from the service providers near you.
Great Savings, bad customer service
by Shaunmc11 on 2018/08/11 14:15
It is a great app to find discounts on items and find new places and products you may not find otherwise. We like to try new places and this helps us get new ideas. I gave a gift Groupon massage to my wife and the business was unprofessional, rude, wouldn’t answer the phone or return calls. Not an environment you want for what’s supposed to be a relaxing hour. We opted to not use the groupon and contacted customer service for a refund/exchange for a different product. They did not read the content of my ticket/emails and it took a few emails for them to even say their policy of no refunds on local services. When I say they didn’t read my emails I mean they DID NOT read them. They didn’t respond to any of my questions or comments until the 4th email and sent cut/paste responses even after the initial ticket like everyone does these days. If it wasn’t for this experience I would give Groupon a 5 star review. I like the app and website but don’t use it nearly as often as I would if I thought the company cared about its customers.
Thank you Groupon
by bridget330 on 2018/11/10 02:44
I’ve been using Groupon for several years now and purchased things in several different categories. I have to say that they have done whatever they needed to do to make using it a worthwhile experience. I really re-engaged with Groupon this spring. I have a new grandson and Groupon has been my place to go to find inexpensive toys, books and events that are fun and educational. I have been able to treat my daughter to spa days and other offers in order to help her rejuvenate. Personally, I have found a new hairdresser, taken advantage of spa days myself and purchase many household items at a small percentage of the original price. It’s important to read reviews prior to buying, but with that being said, a few times when I was unhappy with the purchase, Groupon apologized for my experience and gave me a credit to use towards another item.
The thing about notifications
by A.J. Sloniewsky on 2018/12/31 20:49
I like Groupon. I use it a lot. But, one thing that really annoys me and probably a few other people is the thing with notifications. Every hour or so I will be on my home screen, making my way to another app. But every time I see Groupons app icon, it will have a notification badge with an EXAGGERATED amount of notifications. So I’ll open up Groupon to see what all I’ve missed—in the past hour of not using the app—only to find my inbox with 3-4 notifications. So then I’ll refresh the “Featured” tab to so if I’ve missed something there as well. Most of the time, I do see new things I didn’t see an hour ago, but not nearly enough to meet the number shown on the notification badge. If the notifications are for something I’m missing, please respond. Otherwise, if I’m not alone on this problem, I would love if everyone else that has the same problem as me to “Hard press” on this review box and tap “Helpful”.
5 stars for Goods, 1 Star for Services, 0 Stars for returns/exchanges
by Knapper78 on 2018/03/29 14:01
Always get great deals on Groupon Goods, and have been happy with my purchases. Services are a different story, and trade-in has always required an email or text chat, followed by a phone call. I purchased one service for a $99 gutter cleaning, and the merchant told me "oh, that's for $99 off a $400 purchase or more, but we couldn't explain it in the ad. It also doesn't cover gutter cleaning, only repairs". Email and phone call later, and I got "Groupon Bucks", which I applied for a house cleaning. Scheduled the cleaning with the merchant, scheduled myself to be home on a Thursday, and called that morning to confirm the time to find that I had been canceled for a "regular client, who needed last-minute service and will always come first over Groupon because I make more" (merchant's words). Again, text conversation followed by phone call, and I got "Groupon Bucks". The return/exchange process is tedious, and at this point, I would rather just have the cash back over "Groupon Bucks".
Kristine P.
by RN Snoopy on 2019/08/01 16:30
I enjoy their deals and what is available. It is hard to get ahold of them with a problem-you can only email. I had a credit from a past car deal that fell through then later I went to another place and when I got to the place the people said they quit Groupon last week. After two missed details I tried to get it straightened out. They refused another woman who showed up for detailing on her car that day. After that fiasco, I did not get my credit restored. I then bought two more car detailing and my confirmations did not go through. So I missed 3 car detailing. After that, I asked them to please call me, which they did. I tried to explain the situation several times but I could not get the person on the phone to understand. I just finally gave up. All of my multiple purchases have been wonderful with no problems and nice items since the mix up with the car detailing. I would recommend them highly!!!!
Took my money without my consent
by therealest576 on 2019/05/03 21:44
This is a total disappointment. I used Groupon just this once and they took my money with out my consent. I made an appointment for king spa via this groupon. I called the spa to make sure I had reserved my spot, they immediately told me that it was a mistake and that there was no appointment. I asked them to refund my money but they told me i had to call groupon since I paid to Groupon. I hadn’t vouch it yet so i tried to call with the number that was provided but nobody picked up the phone. At this moment, I tried to refund my money and I got an email saying it was refunded and that it will take few days for the process to complete. So after this everything was cool until I saw my account online saying i paid twice for the spa. Not only that but I also donated to some groups. Now I don’t have a problem to donate but I had no idea that groupon used my money for donation. This is unbelievable. I can not believe this. But i have already notified my bank and it’s being sorted out but still the capacity to take someone’s money without there conset is an outrageous activity. I don’t want anything to do with this anymore.
A large variety of choices at great prices.
by GeordieKin on 2018/04/05 17:30
I've purchased several items, and day trip activities we've used with my nieces and nephew. While most of them went very well we did have one eatery not honor their Groupon and we were there well before the expiration date, any attempt to ask for a managers name, or explanation was met with thinly veiled contempt and in a very rude manor told us to "Take it up with Groupon" so we had to repack the car with very tired hungry kids and a sleeping toddler (we'd spent all day at a nearby indoor water park which was another Groupon but the water park one went very well). Starting that evening I've sent Groupon several emails in an effort to let them know the situation and find out how they are going to make things right. However Groupon has not answered any of the emails I've sent to them. I've given three stars because the ordering of items was very easy, and the app works well, it's the follow through that needs some improvements, Groupon seems not to care once they have your money.
Scam?
by plop12396! on 2018/10/29 02:12
I could not be more upset with this app. I bought a spa package for my boyfriend’s birthday, heavily discounted but still pricey. The day after purchasing, I received an email confirming my purchase. I then booked a date with the spa for later that month. The day of our appointment comes around and the Groupon I purchased is nowhere to be found. Come to find out, the purchase was canceled after i had already been notified it was confirmed. I received no email or notification whatsoever telling me that this was canceled. Not only did I no longer have the deal and was unable to go to the appointment, but I was charged 30% of the original price by the spa for canceling within 24 hours before. I attempted to get in contact with Groupon to see if I could get some sort of compensation, but they are basically impossible to contact. Phone number does not connect you with any people, online live chat messages do not go through, and emailing generates ready-made responses that do not apply to individual situations. Now I have payed over $100 for absolutely nothing and was not able to give my bf the birthday I had promised.
Quantity option not available and customer support was CONFUSED
by KurlyBelle on 2019/01/14 12:35
I have tried to purchase TWO tickets at once to the Sunday bird land show. I started two separate chats with customer support during which both reps told me that the quantity option would be available as l authorized payment, however THAT OPTION WAS NEVER AVAILABLE. So l had to purchase TWO DIFFERENT groupons, that now I’m just going to have to put blind faith into the venue seating my boyfriend and l together at this show, because l also couldn’t return the original purchase to repurchase with a quantity of two. It would be more helpful if we could screenshot what we were seeing on the “buy” screen instead of some rep on the other end of the app saying something is there that WASNT. they were more concerned with trying to get me to become a member of the rewards program instead of the ISSUE AT HAND. More often then not there’s something finicky about the groupons l order, it’s really annoying but l guess you get what you pay for. Discounted items get discounted customer service i suppose. Really agitating.
💕🏆🐬 Thanks Groupon 🐬
by Nthwdds on 2018/04/16 04:06
Just love shopping Groupon, I trust their products. Love the $5 deal days & the outdoor adventures like whale watching are priceless deals & memories! The whale watching adventure my mom & I took was absolutely incredible. On our tour we happened to cross paths with a massive pod of dolphins 🐬, the biggest bunch that our tour guide has ever encountered, easily 5,000 bottlenose 🐬 dolphins 🐬 jumping & 🐬 dancing above the ocean 🐬🌊🐬 , a sight & memory we will all forever treasure. I would have never have done this whale watching boat outing from Dana Point Harbor without this Groupon deal because living here in this area we sometimes forget these tourist attractions can be for locals too, plus they’re usually pretty expensive but w/ this Groupon deal my mom found, she bought tickets & took me for my birthday. It was the most wonderful experience with my Mom, Groupon, Dana Point Whale 🐳 & dolphin 🐬 tours, 😊 Thank You!
Worst Experience EVER!!!!
by Style Queen!!! on 2018/09/08 16:09
I have a family wedding to attend this month and was thrilled to find that the hotel the wedding is at has a groupon deal. I purchased two nights with no issues (or so I thought). I printed out the two vouchers and thought I was all set. I even recommended some family members do the same. Four days after I printed the vouchers, my card was refunded and the groupons revoked with no explanation. The same thing happened to my aunt who purchased three Groupons. Two of her groupons were refunded and revoked. Now she only has one valid Groupon for a three night stay booked with the groupons. I don’t know what to do now because every time I try to purchase 2 new vouchers it keeps telling me that every credit card I’m using has an “issue”. All of my cards are fine! I have never had a worse experience trying to secure a couple of nights at a hotel. It’s a family wedding, I need to go! I have no other options at this point. Groupon ruined what was supposed to be a fun and joyous occasion for me and many of my family members. I’m flabbergasted at how awful we have been treated.
Love deals be careful of new vendor/s
by MissTiphers on 2018/10/16 19:32
I am in love with Groupon. Love deals, am always seeking out these amazing deals. When I heard PayPal and Groupon teamed up on giving added discounts to “Trending” purchases. My mind was blown. I now search at the very least once daily for items or offers I would purchase anyway just to make sure I’m getting he very best deal out there. Only set back I would say is, while trying to max out discounts and deals with both Groupon and PayPal together it can be a bit of a challenge to actually receive your supposed added discount while checking out with PayPal to purchase at the discounted total. All in all. I have saved a ton with Groupon from local entertainment to beauty treatments all the way to grocery, and so on and so on. I’ll always be hovering on Groupon for their next deals I can swoop in on. Hands down the easiest way to find fun, fave deals/discounts compared to any app out there. Thanks Groupon
Rating Trends
318,388,339,369,357,0,695,264,0,584,339,439,374,309,282,303,318,388,396,353,344,311,386,405,323,417,391,319,290,264,295,279,309,322,0,535,199,287,268,0,642,0,366,24,0,0,820,351,287,243,233,139,326,215,289,0,450,222,267,255,325,277,266,252,238,304,280,348,318,206,211,246,237,242,289,278,204,151,148,166,193,0,536,252,186,233,280,299,293,292
All Versions
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Current Version (19.13)
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Version History
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Keyword Volume Hits KEI Rank
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deal
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Screenshots
Keyword Volume Hits KEI Rank
local restaurants
9.75
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local
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shopping
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hotel
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hotels
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restaurant
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coupon
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groupon
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Search Visibility
App name
Description
Download groupon and save up to 70% on the things you need every day. Find great deals on all the best stuff to eat, see, and do near you and around the world. Whether you’re craving to try a new restaurant downtown, in need of a relaxing massage, looking for a new gym, shopping for the latest fashion trends, or daydreaming about a hotel for a tropical getaway, groupon has you covered with all the unique local experiences and discounts you could ever wish for. Get ready to start shopping for popular fashion, electronics, beauty products, toys, and other awesome products with our local deals! Get Access to Incredible deals Near You • Save up to 70% on 1,000s of local deals • Browse outstanding discounts and coupons for your favorite hair or beauty salon, pizza place, yoga studio, and more • Discover the hottest spots in your city including top-rated restaurants, spas, and gyms Save Big on Products • Shop groupon Goods for discounts on delicious food, designer brands, electronics, everyday essentials and fun finds delivered right to your door Get Cash Back at restaurants • Dine and get up to 30% cash back at participating groupon+ restaurants. Travel for Cheap • Find the fanciest hotels and travel to exotic destinations with groupon Getaways • Always find something fun to do on your next trip by turning on your location settings With the groupon app you can: • Get promo codes and special savings alerts for deals near you, instantly on your mobile device • Buy and redeem deals directly from your mobile device, no need to print vouchers or clip coupons • Read customer reviews and write your own • Share deals with friends and family • Use Apple Pay to buy deals with a single touch Put down the coupon book and download groupon to begin exploring the best that your city has to offer, with savings of up to 70%. groupon can provide you with real-time recommendations for great deals near you. As with any functionality of this type, continued use of GPS running in the background can dramatically decrease battery life. Need help? Contact us at https://www.groupon.com/customer_support
Groupon rocks!
by JRB3094 on 2019/10/14 02:48
We love Groupon... it’s our go-to for savings 😊
Great app and good finds
by tmunk5 on 2019/10/14 02:20
Been finding good deals and love the phone friendly app.
Save
by uberkatt on 2019/10/14 02:12
Fun fun
Great experiences to try
by kmfod on 2019/10/14 02:10
What I love about Groupon is that you are introduced to fun and different kinds of services to try at a great price! I have found many things I would normally not try, and then want to continue, especially with the great discounts offered!
Life hack!
by Ilpvm on 2019/10/14 01:50
Amazing deals & discounts!
SandyChecks
by SandraChecks on 2019/10/14 01:49
Awesome!
Great
by jdhudndnj on 2019/10/14 01:42
Everything is great except there is no refund if a business goes out of business, so technically you can lose money.
Wonderful
by sweetpurpleflower on 2019/10/14 01:39
I have been impressed with things I have purchased but I tend to spend too much lol
Awesome
by Succedo on 2019/10/14 01:21
Service is excellent!!!
Great turn around time and efficient ordering process . Yes
by flightjoy on 2019/10/14 01:16
I like it
Great help from service rep!
by Raven0913 on 2019/10/14 01:14
They respond fast.
Select
by workoutwells on 2019/10/14 01:09
Select is great! Love Groupon!!!
Groupon is an excellent site
by Ema and happy on 2019/10/14 01:00
Quality products at great prices
Great food
by Sal & Mary on 2019/10/14 00:51
We love this restaurant!!!
Love Groupon
by Becka0704 on 2019/10/14 00:32
Life as we know it is expensive and I’m able to at least do few things at affordable prices.
Review to you
by &),46?!;3 on 2019/10/14 00:31
I love Groupon I have been very happy with my ordered items.
Always tell people about Groupon
by Juqua1 on 2019/10/14 00:16
We have received so many great discount on Groupon. Now with the new membership offers wow offers more. Love Groupon and always tell all my friends about how easy it is to use!
Nice
by Godsaves0831 on 2019/10/13 23:29
I just used them today and once you learn how to put them into your ears they work beautifully.
Getting a start on Christmas shopping
by Addicted to Amazon Music on 2019/10/13 23:16
Love finding unique gifts at a great price!
Glow
by cbrewer05 on 2019/10/13 23:03
Awesome deal
Angie
by Chloe0216 on 2019/10/13 22:48
Love groupon! I use it all the time!!!
Groupon
by baron5150 on 2019/10/13 22:44
Groupon has these best deals on items I’d never think of buying
Love it
by monnie714 on 2019/10/13 22:38
❤️❤️❤️❤️
Thank you
by RedMoon Dragon on 2019/10/13 22:36
Awesome site. Well working app...
Best deal ever
by MichelleR.28 on 2019/10/13 22:33
I got 20 units of Botox for 117.00 by the discounted price and by using Groupon Select.
Chula-JL
by Chula-JL on 2019/10/13 22:26
Very nice selections, easy to navigate and the process to purchase the items was quick!!
I always find great deals
by HashaBee on 2019/10/13 22:25
I always find good vacation deals then I search for things to do in those area and save hundreds
Raiajul
by raiajul on 2019/10/13 22:15
Awesome score on Christmas gift for daughter
Always fast and easy
by melbourne32 on 2019/10/13 22:09
Love Groupon!! It’s always so fast and easy to process an order when I find one I want to take advantage of.
Great deals!
by Dianasnickname on 2019/10/13 22:05
I love Groupon for helping me find fun activities for affordable prices! I’ve done tons of things: concerts, murder-mystery dinners, escape rooms, exhibits at local venues, like the Gaylord Texan at prices that fit into my budget
Saves so much money
by HelloImFraklin on 2019/10/13 21:56
Ayyyy Groupon saved me 20$
Great service
by 1wandaful on 2019/10/13 21:55
I have used Groupon before and been very pleased with it. The same hasn’t been true of some other sites I have used.
Love
by reannamu on 2019/10/13 21:30
This app is great
Awesome
by spakie890 on 2019/10/13 21:18
Great prices and great offers
Great deals
by Indawake on 2019/10/13 21:17
I’ve been using Groupon for years. It’s a great way to bring a deal for striving businesses to budgeting families.
Awesome Deals
by vilimich on 2019/10/13 21:08
We probably don’t pay as much attention as we should to the Groupon offers we receive. The deals are so awesome. Just saved a ton of dough on a Roomba!
Returns are TORTURE
by Luvabulldog8 on 2019/10/13 20:36
You cannot process a return through the app. You have to use the computer. You CANNOT speak to a person, no matter how bad they messed up your order. Then even when the error is there’s & their system will not generate a return label, they STILL will not credit your account, even when all of the errors are theirs. I am deleting this app immediately. Save yourself a headache & delete it from your phone too.
Odyzzz
by odyzzz on 2019/10/13 20:29
So far so good.
Love it!
by Re1984rdt on 2019/10/13 20:27
Love this app and with Groupon select I save so much money!!
Purchase
by SLFlann on 2019/10/13 20:26
Very easy and a good deal
Ms.Perky p
by ms perky p on 2019/10/13 20:22
Great deals
Great Deals
by yeeksG on 2019/10/13 20:09
Overall Good to my budget
Love It!
by mvele93 on 2019/10/13 19:58
The Best!
Five Stars
by Nadia Koshka's Mom on 2019/10/13 19:57
Many products, lots of choices, not to mention great deals! Love when I get free shipping!
Great
by 757 clean on 2019/10/13 19:53
Easy clean interface, works fast.
Good stuff...
by Pirate'skid on 2019/10/13 19:36
Generally really good items at great prices.
Cajun food simplified
by k clem on 2019/10/13 19:28
Easy to use
Best Deals by Far!
by mobobo oooo on 2019/10/13 19:25
Great products; great deals!
Great Prices
by Texana dame on 2019/10/13 19:10
Groupon always has wonderful deals for great prices. I've never been disappointed.
Groupon
by razor1218 on 2019/10/13 19:09
Great site with awesome deals!
Awesome discounts
by Dmorenita on 2019/10/13 19:08
Love it
Groupon Review
by lala20lala on 2019/10/13 18:58
We have been a longtime Groupon family. Always a good deal and easily accepted by vendors.
Groupon Buys
by The One on One on 2019/10/13 18:52
They’re pretty quick and easy only if everything could be sent at 1 time for 1 delivery fee it would be awesome
Great products and easy service
by OCrod on 2019/10/13 18:50
Thanks for making the instructions easy to follow. I enjoy using your services
Wei wang
by weiwang1231230 on 2019/10/13 18:47
Good
Too many emails!
by lr4078 on 2019/10/13 18:47
Groupon has great things to offer, but the emails and notifications are overwhelming! It’s just too much to where I want to uninstall and find a way to stop all of it! Can y’all cool it so I don’t have to do that???
Great app save time and money!!
by Cannashi1 on 2019/10/13 18:42
Got a great deal on a 90 min massage right down the street. Hopefully booking will be just as simple!!
Love this! Great deals and who doesn’t love that?
by CleffNotes on 2019/10/13 18:32
I check this out every once in a while when I’m looking for a deal for gift ideas. And I usually find something that I can buy that is fun or amusing. Or even practical!
Groupon is awesome
by Stretch waz here on 2019/10/13 18:28
If you do anything, download and signup you will save money
LDJPEREZ
by LDJPEREZ on 2019/10/13 17:53
My experience in the past few years with price, purchases, deliveries and returns (if necessary) have been worth being a Groupon Select Member.
Love!
by Monday14. on 2019/10/13 17:32
Love the canvas DEALS!
Paw
by Gabriel other dc GI I fdghgv on 2019/10/13 17:26
Great app
Groupon
by barter n trade on 2019/10/13 17:23
Love the prices
Purchased horse ride through the Arizona desert
by ShrewsJOHN53 on 2019/10/13 17:19
It was a great deal, and so simple to do. Thank you!
Returns
by L.Land on 2019/10/13 17:08
Why does it have to be so complicated? I love the bargains, but hesitant to order items because of this.
Groupon
by CashleyVv on 2019/10/13 17:06
My favorite App Ever!!!!
Not very happy with Groupon at this Time I have bought tons of stuff and now getting no satisfaction
by trishrob on 2019/10/13 17:02
Best ever fast delivery and winderful products
Love it!
by Cynbnnn12 on 2019/10/13 17:01
One of my favorite apps.
Awesome deals
by 45 Sherri on 2019/10/13 16:56
Always get fabulous deals!
Starbucks card
by McCarty1958 on 2019/10/13 16:55
Great experience
Faithful Groupon User since 2008
by Gee-Hawks Family on 2019/10/13 16:52
I have been a Groupon user since 2008 when Groupon was launched! I can only imagine the amount of money I have saved in the 11 years. I should be on the commercial before Tiffany Haddish 😂☺️. Nevertheless, I will always stand by Groupon. Even my few issues over the year have ALWAYS been taken resolved. Thank you Groupon!!
I love a DEAL 😁
by Veelizzy on 2019/10/13 16:39
Great deals for things I want & love.
???
by annabananamomof3 on 2019/10/13 16:37
I purchased a Groupon twice and never received the receipt in my email AND it didn’t show up as redeemable
Review
by TigerDT on 2019/10/13 16:37
Great deals on a large variety of services and goods
Great Deals
by Patricia.R.Spencer on 2019/10/13 16:33
Great deals at your fingertips. I use groupon to give me ideas of what to do in every city I visit.
Yay Groupon!
by OnlyMeMyself&It on 2019/10/13 16:29
I love my savings! Thank you
Excellent customer service
by bingperez on 2019/10/13 16:28
Had a previous bad experience and assisted me with positive results
Groupon
by tookeypookey on 2019/10/13 16:14
I find it difficult to navigate instructions for custom items or items where you have to redeem vouchers. I am a good customer - some items never arrive!
Groupon a great way to try new places
by CJH Bellaire TX on 2019/10/13 16:11
I use Groupon -Local Deals to explore new places in my general area. We have had so much fun discovering restaurants and activities nearby that we never knew existed! A lot of fun to go and see what’s out there.
Website and app buggy as F
by krisssssssssssssssssssy on 2019/10/13 16:09
Most frustrating purchase ever- kept being sent in a technology wormhole from hell: login- invalid login- reset password- no account for this email- lather, rinse, repeat.
Rachel
by hey freddy on 2019/10/13 15:57
Best place to shop
Groupon Review
by Jj🙍🙍 on 2019/10/13 15:57
This is by far the best discount app with great deals.
Love Groupo
by Mike wh on 2019/10/13 15:51
The app makes it even better.
Groupon is amazing!
by Haichow on 2019/10/13 15:45
I appreciate the prompt service when I have questions or need clarification. Thank you.
Lover of Groupon
by AJBLACKMON on 2019/10/13 15:43
Use it quite often. The mass majority of the vendors ate top notch. Only issue I’ve had was the Comedy Zone.
Great experience
by Freightrainzoe on 2019/10/13 15:43
Always enjoy the deals on Groupon.
Sandals
by Red crayola on 2019/10/13 15:39
I bought a pair of cute comfortable sandals but they sent wrong size and so far it’s been impossible to return. Although Groupon made the error.
Best Online Store
by Hondavtx0 on 2019/10/13 15:35
A+ A+ A+, GROUPON is one of the best online stores I have used for searching for Great Deals. No one beats there prices
Always a great deal
by Misclee on 2019/10/13 15:15
I can usually find anything I am looking for on Groupon and then some things I didn’t even know I wanted!
Great local deals
by Shipwreck2013sy on 2019/10/13 14:30
I really like being able to find local deals and save a few bucks to take the kiddos out.
Great deals
by batesmotel55 on 2019/10/13 14:30
I have always been able to find excellent deals.
I love Groupon!
by bmw1228 on 2019/10/13 13:57
I’ve used Groupons for many years now and always get a great deal on everything! I’ve purchased many gifts as well as items for myself and my home. Even when I have an occasional return they are very accommodating. Thanks Groupon!!
A must for Moms, Shoppers, Daters, Travelers etc.
by Nikki Bondz on 2019/10/13 13:38
I love this at all around I don’t go anywhere without using Groupon!!nine times out of 10
Awesome
by #wecare on 2019/10/13 13:35
Love this furnace company
Greatest Shoper
by Greatest Shopper on 2019/10/13 13:32
I love Groupon! Great deals
Nice savings - Good products
by Jsteve13 on 2019/10/13 13:31
I have had some good luck in regards to getting what I believe I am ordering. 1 time I wanted to exchange for a smaller size I did however find it challenging. I wound up keeping it. I can’t afford to do that so I am slower to order items.
Groupon
by Saxxynyc on 2019/10/13 13:05
Love groupon. Save money for things I already do and buy. I also get to try new places
Prices are amazing
by ILOVEBIGWOMAN on 2019/10/13 13:02
Unbelievably Good prices very fast and easy to use great app!! Just bought 3 things while signing you for the groupon select.. BIG DISCOUNTS
Great Family Time
by babyblast290 on 2019/10/13 12:54
I enjoy this app because my son and I love bowling 🎳. So I find some pretty sweet deals quit often on Groupon. My son gets excited 😆 every time we get to visit a different bowling ally in a different town. It’s great for the both of us.
Groupon Experience 👍👍
by Matt_knick on 2019/07/18 14:49
Every time I have ordered a Groupon offer, the experience has always been very pleasant & over the years I have had a couple issues, but they were always addressed quickly & resolved quickly. I love the vast array of offers that they have available every day & there are offers that can fill any niche that a person may have. Today I ordered some cupcakes & last year I ordered & bought a drive in a Lamborghini on a test track in the Auburn/Kent areas & OMG, it was absolutely incredible. I have always been a car guy, since I was a little kid, but that was & still is my passion for good ol’ American Muscle Car. Never in my wildest dream did I ever imagine that I would be sitting in the drivers seat of a Lamborghini, (well that is a little fib) as I have had dreams of myself sitting in the drivers seat behind the wheel of a Lamborghini, but in all those dreams, it never involved a set of keys. It was an incredible dream/bucket list item I could scratch partially filled, I would need to be in that same car, but on the autobahn to fully scratch that experience off my bucket list. Groupon, I will definitely be back to drive another ridiculously luxurious sports car, but I need to wait a few years till my boys are older & we can get them behind the wheel also😁😁😁 So good job Groupon, if I could give you 10 stars I definitely would. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
GranJo55
by GramJo55 on 2019/07/16 16:08
I've been ordering from Groupon for about 4-41/2yrs. So far I've been perfectly happy with everything l have ordered, both the service and the quality of the items and or services. Admittedly I've always been very paranoid about being scammed online and very slow to start trusting online companies so I tend to read every single word of every description! It drives my husband crazy because I'll read, reread then mull it over for hours sometimes days before I finally decide to make my purchases. And if it comes to a place I've never heard of I always check for reviews outside of Groupon before dealing with them. But it seems to have paid off because I'm happy with everything I've gotten so far. I've gotten gifts for my kids and grandkids, household items, clothing and my husband and I used 3 different offers for hotels and services to book a dream road trip through the central Texas hill country during summer of 2017! (So glad we got to go when we did, to see this beautiful part of Texas before Harvey messed up so much down there!) Our stay at El Tropicana in San Antonio on the river walk, a great package for a full day and food package at Sea World San Antonio, and a stay at the Omni West in Houston were all phenomenal experiences that we wouldn't have had without Groupon, but will definitely strive to repeat!
Review
by MSFMD on 2018/07/19 16:27
Me and my husband have used Groupon on and off for about 3 years but we recently started relying on Groupon for the last year after getting married ...... if we take a trip first place we check is Groupon...you offer ridiculously unbelievable prices. in our most recent trip we wanted to stay an extra day and asked what the charge would be. The same amount we payed for the 3 days is what one extra day would cost! need something that we can’t really find?.....GROUPON has it. The variation of the same thing is what I like as well...... I’m the type of woman who loves a certain item and needs it in absolutely every color. The only thing that I,as a customer, found a little difficult is that when you do book a trip and you accidentally made an error you cannot go back and change it..... our fault but I believe that if you are able to catch it right then and there you should be able to fix it. None the less, THANK YOU Groupon you guys are the best!!! Thanks for making trips actually happen for me and my husband. Growing up sheltered, it’s nice to finally be able to do it not only because I’m married but because of your amazing deals! Being financially savvy is the way to enjoy vacations and get aways! I can’t thank you guys enough!
Groupon has your back
by Aaaaadddddddssssssss on 2018/03/26 11:18
I've been using Groupon for years. I've always had great experiences with local businesses honoring their Groupon. Recently, I had a very bad problem with a seller. They didn't honor what their groupon's fine print stated, they were making threats, yelling at me and following me to my car, etc. Overall, the worst experience I've ever had with any type of service. Groupon wasn't available to contact immediately because it was a Sunday evening when services were provided, but they were available at 6:30 am the next morning. I shared my experience and they quickly issued a full refund and escalated the concern to someone higher up. Thank you for trusting your customers and being a responsible business. I will continue to use Groupon only because the way they handled this issue. On a further note, I would highly suggest Groupon going back to having a phone support line (24 hours.) If I would have been able to contact Groupon at the time of the issue with the merchant, I feel like the seller wouldn't have started to act so extreme. At least Groupon would've been able to explain the fine print to the seller, and it would've been great to have a witness to how the seller was behaving.
Needs improvement
by Stephsteph79 on 2018/06/14 21:44
Though I do enjoy Groupon and have spent thousands over the years with Groupon, they are in need of improvement. One issue I have is returning a Groupon. It is ridiculously inconvenient and beyond frustrating to try to return or exchange a Groupon. Instead of getting Groupon bucks, which seems to be a more logical and fair thing to do, Groupon only allows you to purchase another Groupon in only a certain area, i.e. “a local deal”, etc. and within a short period of time. It is a complicated system and I lose more money through Groupon, and I am beginning to expect it was designed that way. People do not want to deal with such hassle so I assume most people would simply forget about it. Which I have done in the past because I don’t feel like dealing with only 24 hours to search for local deals. Not only that, but most local deals in my area are the same old thing that we always see advertised in a Groupon. Little variation. And I don’t want to redo those things again and No, I don’t want another massage! So it is very limiting. I have had much frustration over this one issue. Also, with all the times I have had to speak to Groupon, those who answer the line have accents so thick I can hardly understand them. And though a few of the staff have been friendly and professional, I have dealt with quite the opposite most of the time.
Great prices & sales but buying direct use CC or Paypal catch !
by Kathit2003 on 2018/07/06 05:53
They have great sales on multiple items, to use cash/debit/not on your credit card use Paypal it’s way easier at checkout ! Sales are great for items but it’s frustrating when they say your billing address isn’t a match with your bank and can’t purchase using debit card for individual purchases thru Ave A - Groupon store but you can purchase multiple items at check out with the same card. To purchase direct thru Avenue A- Groupons Store they must want you to use a credit card or Paypal, For the credit card I hate using a credit card for a 25$ purchase when you can just pay for it, I’m gonna guess it’s the way you get the great Deals , it’s worth the hassle for some items! Also they save your card info- no other way to do it - when you check out or Pay with a card, so after you purchase check under “payment methods” and your card info is saved you can edit it and remove it, for those who have partners, kids, teenagers and others who use your sites on shared iPads, etc and love shopping sites with your saved card Info., handy to purchase with just a click on someone else’s card LOL !
Groupon sells shady deals for sketchy “businesses”
by jng72905 on 2019/01/11 01:15
I have used Groupon many times but I purchased two massage certificates for my husband and I for Christmas. I purchased mine in November went to the website too book it the same day. Calendar all booked up until January 2019. So I wait two months and get to the place on time to find out the door is locked. Saw people moving around inside so I knock. Lady comes out with a long piece of weave in her hands (she was braiding and cutting it). Anyhow she tells me that the person no longer works there and I was the 5th person she has turned away. She told me to contact Groupon for a refund. Won’t you know it they will not refund me. I know the fine print tells you after 3 days all sales final but I did not see it say they will sell me a Groupon for a shady place, make me wait passed the refund period, and then never get services and it’s just oh well. Now I have to waste time, energy, and money and find a lawyer. I am gathering information to send to the news outlets as well. People need to know Groupon is selling for shady businesses that have no intention of actually providing the service and no matter what you won’t be refunded. I have contacted the owner of the location multiple times, wouldnt you know it she is ignoring me. I have contacted Groupon via chat, email, and the call me back option, and yes you guesses it they are absolutely ignoring me! STAY AWAY FROM GROUPON AND FRESH BEAUTY STUDIO IN STOCKBRIGE, GA!!!!!
Fingerless gloves
by Ginger me up on 2019/08/12 21:49
I have carpal tunnel and ordered 2 different types of fingerless gloves. I was charged for 2 types of fingerless gloves that were Totally Different than those I ordered and the pics originally that came up when I went to purchase them. What do they send - substitutes? I don’t want substitutes. The first pair I got was made so cheaply you could probably buy in the $1 store. Awful. I threw them in my garbage. The second pair was supposed to be furry fingerless also. They were furry but with an open flap that all your fingers come out at once - a mitten style. This was not anywhere in the description. I can’t use these. I ordered many things in the past through Groupon in every area. I never had a problem. I went through the text to agents and was not satisfied with their answers. They were vague and not corrected. What was I charged so far and what am I still to get? These gloves they sent are not acceptable and I should get refunds for both. If you can’t send me What I Ordered then don’t send me anything and credit my account. Hope your company is not going downhill. There are now a lot more of these companies that are your competitors. If you don’t do the right thing today for a loyal customer I will be changing to a different company and so will other peeps. And I know I have a $15 coupon to use. I hope it won’t expire. Please advise On this text site. I no longer have an email set up at this time Jane Abbene E Northport NY
Good stuff I didn't know I needed.
by Photographer2016 on 2019/03/06 23:08
I have never had a problem that was not satisfactorily resolved over the course of numerous Groupon orders. (Let's face it, sometimes "stuff" happens- often due to poor/mis-design of the Order fulfillment systems, not human error, or flat-out bad/fraudulent business practices). Items usually arrive within 5 to 7 working days and are generally or exactly- in the case of definable beyond words and a picture items like a refurbished robot vacuum- as described. good source of attractively priced items that are often something that I have been thinking of buying, but haven't liked pricing or shipping costs that I have found until seeing a Groupon offering. Some (most) tech items will be prior versions- like a "Ring" brand doorbell (why do you think the price is so low?), so know this going in. If it is computer related and you run Apple, check and be sure it will work with your system. I am still trying to resolve installation problems with a Wi-Fi extender that came with inadequate installation software. Customer service is very e-friendly, responsive, and easy to work with. Satisfied customer.
Good idea, not well operated
by fscarp on 2019/09/09 20:08
Although I love the idea of saving moneys and can’t pass up a good deal, I don’t know if I will continue using Groupon due to their serious lack of adequate customer service. It is RIDICULOUS how hard it is to get in contact with anyone at this company. I would rather sit on hold for 45 min than wait around all day for a representative to call me back. Their live chat never seems to be an option, and I haven’t tried the email option because my issue is slightly more complicated than a simple one email response, so I don’t want to spend all week emailing back and forth. I have never seen another company operate with this type of customer support and with a company this large you think it would be as simple as providing a customer service phone number to contact. Seriously frustrating and disappointed with the lack of service!!! I’d rather pay full price than have issues using my Groupons and spend hours of my time trying to get help resolving them. I may have even more bad things to say when someone from this company finally gets in contact with me. But for now I’ll spend another day of my week waiting for a representative to call me back, since the last time they never did... even though their website says they contact you within the hour ... BS!
Refunded Incorrectly
by melizhur on 2018/02/23 18:51
I purchased a groupon for a keratin treatment at style@ben salon in midtown. When I called the salon to make the appointment, I first tried the phone number on the voucher that belonged to someone’s personal cell (this person was in no way affiliated with style@ben). So I turned to yelp to find the salon’s actual number and was told that they do not offer keratin treatments through Groupon. I informed him that I had already paid for the Groupon but he was clear and finite that Groupon had made a mistake and the salon only offers a haircut/blowout deal. I then turned back to Groupon to contact customer service but, of course, there’s no phone number to call so I settled for the online chat with a customer service rep. She was perfectly apologetic and prompt in her communications. She explained my options (after ignoring my request for a full refund) and I decided to trade in the Groupon for another salon’s keratin offer. The issue is that I paid $99 for the initial Groupon and only received $87 in “Groupon bucks.” I should not be held financially accountable for any of the oversights, miscommunications, or mistakes that were made by both the salon and Groupon. (Though the responsibility ultimately rests on Groupon.) I am extremely disappointed in the customer service I received while trying to resolve this matter. All of the roadblocks and the end result make this feel like a scam.
Just purchased curtains
by othertwin on 2019/04/19 14:28
Although, I haven’t even seen them yet, I’m still worried about the quality , but I specifically chose it for a certain room but now, if that is going to stop light from coming in completely, I just may choose a different room for these. I always look for more different stuff and sometimes even hope for the best deal of the day on something I would really want , I hope other genders come into your site to sell their products because it would be nice to see changes of different things, not just changing between the 4 seasons. I recently purchased the angry supplements and I’m afraid to say , they give me heartburn so badly, and I’m belching the tumeric and ginger. Although it may be amazing for someone else, they are not for me. I just don’t ever want to do business with companies that are NOT in the USA only because I have had a terrible experience with dealing with them and what they show you is definitely NOT what your getting, cheap scratchy material ect anyway I’m so looking forward to these new curtains in my home ! I’m very excited and can not wait thank you Groupon !!! Once in a while it also would be nice to send a 5 dollar off coupon to all your email member that bought for appreciation day
Bar Tending Groupon Course
by Lexi911!!! on 2019/04/23 15:13
I had two difficulties that I needed to be helped with so my rating is going to go to my chat with Amanda I don’t remember her middle initial or initial of her last name. The first thing that I needed to do and didn’t know how to do was to cancel my purchase I had only put it in my cart at the time and I was told to just go to the card and delete it. So I did that. My second problem was that I purchased of course that gave you an option to purchase two courses. When I went to check out I could not figure out how to pick my courses I’m actually still waiting to hear back on the purchase. But I did actually turn around and hit the one course and paid for it and now I’m going back to try to pay for the second one. Amanda was very helpful on the deletion of one product and then I lost her and she became not there anymore so I’m gonna go back and call again or should I say chat again all right well I hope this was not too much and thank you I’m very pleased with coupon
Terrible!
by MJHDWH on 2018/06/28 01:57
I am extremely disappointed with Groupons service. Their customer service is only available through email and even the managers refuse to co tact you via phone. They are incredibly rude and have no desire to help you. They take half the cost of your Groupon from the business and will never refund more then half your cost. They also only provide Groupon bucks back. My husband and I booked a beautiful hotel via their site and trusted that it was accurately represented- nope. Not at all. The pictures looked 5 stars. The reality was an awful hotel staff. A hallway without AC that smelled of mold. A hotel room with a loud, broken AC. We called the hotel staff 5 times within our first hour begging to have our room changed due to the broke , loud AC and they refused. I finally spoke to the manager that promised to refund our cost due to all the trouble and allowed us to leave the hotel to find a different place to stay. I was guaranteed Groupon would refund my full cost to my credit card and would easily see it in the system. Well, after 4 week of emailing Groupon, since they don’t provide a phone number and refuse to call you, they refuse to provide any customer service. They will not refund this awful experience. I will not be shopping with Groupon again. What a terrible company that has no care for what they advertise. Such lies and awful service.
Robbery
by BDK727 on 2019/02/13 16:08
I used to use groupon all the time. It’s been a while and yesterday I purchased a couples massage from the us in usd for Canada. I thought that was amazing! Then my girlfriend stated “be careful, they double charge me all the time.” I figured it had either been fixed by now or since I never had it happen, most likely it wouldn’t. Today I fly out to Canada and as I’m tying up some loose ends, I see an alert that Groupon took a 2nd dip into my account. Totally uninitiated and definitely without my consent. This took everything down to my last dollar out of my account and I’ve spent the last hour scrambling to get money reloaded on my card for my Uber to the airport so I don’t miss my flight. While I did request a refund, I’m hoping it wasn’t for the voucher I’d already booked an appointment for and getting ahold of customer service is literally impossible. No human to get on the phone. They advertise live chat (which was pulling teeth to find access to) just to be told no agents available and there was no que. I had to send an email. No telling when I’ll hear back or get my money back that I NEED for my trip. What a rip off. I’m sure plenty people are getting scammed if they don’t check their statements. My review will remain one star until this scam is corrected. I say scam because it’s clearly a known issue and it’s not fixed.
App did not work at the time of redemption
by Blake32p on 2018/10/15 12:59
Went out to dinner to local restaurant but before I left I purchased a Groupon. My husband and I ordered all her food, ate dinner & when the bill came I tried to open the app and it would not open on my phone it kept giving me an error message. Restaurant said they couldn’t do anything without the Groupon. So I ended up spending the money on the Groupon as well as all the money for the food at a restaurant I wouldn’t normally eat at. I contacted Groupon’s customer support staff and 2 days later they emailed me back that because of the fine print they could not refund me. They gave me a five dollar bonus credit on app. I can’t believe how ridiculous that is, because their application malfunction now I’m out the money and they’re blaming it on the fine print. If your app doesn’t work it should be the responsibility of the company not on the customer. I took screenshots of the error messages and all the times I tried to login. I also have copy of us paying full price for the meal with all the matching times on it. I told Groupon customer service because of our experience (not todo with Groupon) we never want to eat at this restaurant again so the Groupon now has no value to us. I’m very disappointed in Groupon and don’t want this error message to happen to anyone else!
Not as slick as they claim to be.
by wow not impressed on 2018/12/28 17:24
Groupon is supposed to be super simple but my mom purchased these tickets for us for Christmas and it was nothing but a pain. She put that she wanted to order 2 and clicked purchase for some reason it ended up sending her a confirmation email stating she had bought 6!!! These aren’t cheap and going from 2 to paying for 6 is a chunk of money. She searched and searched for the contact information and finally got in touch with someone over the phone. She told them to cancel 4 of them, they ended up canceling 5 instead. Then she tried to buy one more so that we wouldn’t just have 1 ticket and they said that she had exceeded her limit on tickets she could buy so it wouldn’t allow her to purchase another ticket. So now I have to go on and buy another ticket and make sure that everything works out so that we can sit together. Christmas presents are supposed to be easy. I stopped using Groupon all together about 2 years ago because it’s not as easy as they make it out to be. And a lot of the time the fine print isn’t as legit as you think! Watch out they’ll get ya!! Oh and on a side note even choosing a nickname to POST a review is complicated!! You have to pick a nickname that hasn’t been taken!!! This is a joke!!!
Roach in my Hotel!
by Spacezzz on 2018/07/06 22:48
I booked this hotel room for my Honeymoon as a part of a special going on through Groupon at the Royal Park Hotel in Manhattan, NY. When we arrived we noticed the sheets and towels were not clean and not even an hour into stay, while we were getting settled in a ROACH comes crawling across the wall alongside my bed. I was almost willing to over look the sheets and towels but having BUGS is not acceptable! We gathered our things and went to ask for our refund so we could find a place elsewhere but the receptionist at the desk tells us we have to go through Groupon for our return. It’s has been a week and we have not gotten anything but the run around saying the situation has been “escalated” meanwhile me and my husband are left stranded trying to find someone to take us in on what money we had left. Thankfully we found some help but We still have not received our refund and these people could honestly careless about our situation. I will NEVER use Groupon again! Even a hotel would have offered us some sort of credit to place towards a different hotel but obviously I gave these people too much faith. This was my first and Last purchase through this company and I would advise everyone else to take your business elsewhere, NOT through Groupon!!
Disappointed
by KingEazyness on 2019/08/18 05:06
I have been using Groupon for a couple years and purchased many Groupon deals with great results. I hate that I am writing this but a recent experience I’ve had shined some negative light on Groupon. My father purchased some groupons for a local food establishment. When we showed up to use the deal we found out the business went out of business. Windows boarded up and place cleared out closed. When my father noticed Groupon they tried not refunding his money until he started using the word fraud then he was told he would be getting a refund. I notified Groupon the restaurant is no longer in operation and they need to take the Groupon off their site. A week later and they are still offering the Groupon deal. Groupon is knowingly taking people’s money even though they have been notified the company is no longer in operation. This is fraud selling goods where the party will never receive what they paid for. Everytime I tried contacting customer support I’m redirected to another country and and the instant chat is cut short when I complain. Very disappointed because I have really enjoyed using Groupon in the past.
Great application!
by Nizo_Aruba on 2019/02/13 08:47
I’ve been using GroupOn for about 3/4 years if I’m not mistaken and I hope I don’t jinx myself by saying this, but I have never had an issue! Great application and great prices! Update Feb 13th, 2019: The only issue I recently experienced was customer service. I tried to cancel an order that was placed less than 12 hours ago and that was not possible, the agent said that I must cancel in the same day, if they check their emails I tried to cancel within less than 20 minutes of the purchase but their office was closed so how am I going to cancel the same day if you’re not open? The purchase was made at 11:37pm I tried to cancel less than an hour after less than 30 minutes even. Now I have to wait to receive the order and then return it to you. Basically 3 weeks probably to get my money back and the product hasn’t even been placed in a box to ship. Groupon application and products are awesome, but I think it’s unfair that you can’t cancel an order especially if it’s been less than an hour. They told me I have to cancel the same day but that’s not an option if their office is closed...
Groupon Is Actually Quite Awesome
by JonnyIhler on 2019/02/24 18:06
I have purchased mostly retail items so far from the Groupon app since my shopping adventure has began. The products are just as listed; right down to how the retailer's sizes run (true-to-type/runs small/runs large) The products are of excellent quality and not shipped from Eastern World countries that take weeks for the delivery to arrive. No worries of unconverted standardized sizes here which end in leaving the consumer with child sized clothing when expecting an adult size as ordered. No, all Americans are not 4' tall and 95 pounds! If Groupon ever begins to offer a membership that parallels that of Amazon's Prime Services, they will become quite a competitor, and a trusted source for convenient one-click shopping. I'm impressed and I've just started using Groupon as an alternative to other app-driven choices! Suggestion: ramp up your shipping to include two-day shipping and offer a membership that add value to members that encourages them to make Groupon their go-to one stop retail shop!
All around Great service
by Jessie from 954 on 2019/04/14 13:32
If you take Groupon for what it is you will see this it is indeed a great app. They do exactly what they have always promoted which is promoting both light and big businesses at discounted rates. People must ALWAYS remember that if they’ve had a bad experience with a specific company this has absolutely nothing to do with Groupon but with witch ever individual company they’re promoting. Now that we are in a time were almost everything is done online I will tell everyone the same secret I tell my own mother. Before buying anything online “READ REVIEWS” and once you buy something weather you enjoyed it or not write a review. If everyone did this small but important thing online shopping would be only ALWAYS an amazing experience but until that happens we are always going to have to play by ear and hope for the best! I hope this review Helps someone that’s on the fence about online shopping and using Groupon because I no me and my family love it..
Trade-in on your voucher?
by mab9fab on 2019/05/04 00:46
I contacted Groupon customer support via chat which was very difficult to find on the Groupon app. I only saw the chat after I try to purchase a different Groupon and I saw the chat option on there. I searched and search for a customer support and a chat option but could not find it. It could’ve been because it was after 5 PM Pacific standard time. I do not know for sure. However I was able to chat with a customer support person and his name was Alvin. I was able to trade in a Groupon voucher that expired today which was at a hair salon which I’ve visited and was very discouraged at the looks of the place. It was not inviting at all and she had no customers in the salon at all. I would be afraid to go to that hair salon. Alvin was able to help me find a different Groupon that was more aesthetically pleasing. I thought all Groupon’s were eligible for a trade-in but they are not but you do have three days to cancel a Groupon after purchase which I did not know.
Not a fan kids rating
by debileecarlisle on 2019/06/20 19:53
So my girls are 13, 12 and 10. After two and half hours they were bored and asked to leave. Didn’t find the lazy river or slides thrilling enough to spend another minute there. I did however, find the front window and entrance staff engaging and extremely helpful. I spent the extra money for the Oasis and then the eat and play tickets. My girls found the tickets confusing since they were told that someone would bring them their food and drinks to the Oasis when they were ready. As they tried to leave a waitress told them they needed to pay $50 for their (each) 1 slice of pizza, fries and a drink. They still had their food tickets. One of my daughters was able to leave the park to obtain my credit card. I was thrilled the same employees where still working the window and quickly assisted me with the mix up. Thank you for hiring carrying older workers that know how to handle customers and problem with ease. It was my pleasure to tip the staff member that served them but obviously they need to have a little training on working with younger not so savvy kids.
Excellent service!
by EstherGar on 2018/10/08 16:40
I recently had an issue over purchasing a hotel getaway. I followed the instructions on “frequency asked questions” and started a live chat. I had explained that because of an issue during the purchasing process, my transaction had failed and in the off chance that if I cancel my card and resubmit my card on file, I didn’t want to get charged twice. It had just happened to me recently. I got in contact with a representative through the online chat process. The representative had asked for my permission to cancel the failed transaction and gave me the green light to purchase again. I was still worried about being charged twice but the representative reassured me that that wouldn’t happen. He\she really helped me out through that process. If you have any questions about what you’re buying or if an error occurred during the transaction I highly recommend chatting with a representative on Groupon live chat! They’re very fast and efficient!
Always the best deals on hotels and very easy and convenient to book a room
by Jill lvs JD on 2019/07/08 21:53
Groupon itself has been a joy to use for booking hotel rooms when I need to stay a night or more when traveling to events I need to attend. However, I have had some issues with a few recent hotels I’ve stayed in , which anyone who has ever stayed at a bad hotel, and especially being far from home. You know how upsetting it is. You are already in a strange new environment where you are sleeping, showering, relaxing etc. and if it’s a bad experience it can ruin your time there and depending on why you are staying at a hotel in the first place, it can even ruin the reason for being there in the first place. Wether it’s a vacation, an event or business trip. So I’ll need to do some research before booking in the future. But overall by far Groupon has been a life saver for finding and booking hotels and in the convenient and fast simple way that it does. 👍👍👍👍👍
First impressions
by Griff573 on 2019/04/25 20:56
The product was fine, Groupon on the other hand, not so much. My first ever experience with Groupon I had ordered a drone. In checkout I was asked if I would like an extra battery for 10 dollars. I decided that was a good idea. At check out the screen told me the estimated time it would take to be delivered to me would be 2 days. 2 days later it said 7 days. 8 days later I received the drone with only 1 battery. The app and website were difficult to navigate which is probably how they like it, but also I’m oldish and perhaps am technologically stupid. I finally found Groupon live chat and the seemingly automated response texts took forever. The whole live chat thing probably lasted 20 minutes and somehow our connection together was conveniently disconnected directly after I had had enough and said to give me store credit instead of money back on my credit card which I told the “person” a couple of times but they conveniently did not respond to... I got back on the app and now have 5 dollars in store credit although the extra battery cost 10 if I remember correctly... unfortunately they have so many deals I’ll continue to buy and this with fall on deaf ears.
Worst company
by ladyRN on 2019/03/20 21:41
I tried to buy two different items in the same cart which is normal with any shopping online however with Groupon it does not allow you to buy multiple items you’re only allowed to purchase one in the cart so you have to pay double dipping in shipping that is not OK that is the most ridiculous greedy thing I have ever heard with any online company shopping I should not have to pay double triple quadruple whatever it is shipping because you make me purchase one item at a time and pay shipping for each item that is totally wrong I believe that’s a scam when you’re trying to double dip and make people pay over six dollars in shipping for each item purchased! I have never heard of a company not allowing you to put a cart full and check it out with multiple items Groupon makes you do it single late so they can screw you and charge you for every item with the shipping charge! I will not order from Groupon anymore I am banning them and I’m going to put it on my social media which I have over 10,000 followers to let other people know to ban Groupon because you’re screwing people and nickel and dime in people to pay shipping on every single item
Get more for your money
by Groupon Dan on 2019/08/08 14:39
Overall, Groupon is not as good as it used to be but that being said, it is still a great way to save money. If you are going to spend money anyway, doesn’t it just make sense to save as much as possible? We use it weekly for restaurant, activity and product purchases. We also use it for travel packages and they have worked out great. I can say for the many years I have used Groupon, I have been consistently impressed with the vendors and the quality of their product. The only area for improvement is with the customer service available. It used to be you could make a simple phone call for customer service and that worked very well. That option is no longer available and your option is Live Chat, which is not always available, takes more time and effort on a consumer’s behalf and can be rather frustrating when trying to address a current concern.
Only in it for the money!!! Don't expect good service
by DOsprmom on 2018/09/21 23:25
I was visiting Orlando for three days and used Groupon to purchase three two-park passes for SeaWorld. My sons and I did visit Aquatica Friday morning and used the Groupon vouchers with no problem. But when we were attempting to visit the SeaWorld park, the Groupon voucher could not be used. After spending over three hours taking to Groupon and SeaWorld customer service, I was basically told that there was nothing either company could do. So basically I had to eat the $287 that was spent for two-park access. I was even willing to get a partial refund for the one park that we did visit but Groupon was not having that! They seemed as if they did not know what to do to make me whole and showed no desire to even try to come up with a resolution. All I wanted was for my money to not be wasted and today it was!! So we are leaving Sunday morning and Groupon will not see to it that we get what I paid for!!! Such a lackadaisical attitude from customer service! They did not care. I have purchased other Groupons for future use during this trip but now I will be asking for refunds on those!!! Never have I ever been so dismissed in my life!!
Long time buyer
by Renniebird on 2019/06/02 18:38
I check Groupon all the time because the deals are so excellent! There is such a great variety of items, restaurants, activities, and travel deals. I can attest I’ve purchased all kinds and have never been disappointed:). The only negative (which I won’t count to mark it down to 4 stars) is the difficulty I have had when I’m at my hometown, there is no mail delivery to physical houses; it’s a town of 500 people, so we all have to go to the Post Office for our mail, thus, a P. O. Box number is required and Groupon will not acknowledge it or my physical address (because it doesn’t come up in Groupon’s system as a real address!)! PLEASE, GROUPON - see if you can figure this out because there are A LOT of rural communities that would especially use your services because we are so isolated!)! I’m at this home about 3 months a year and would be ordering so much more if Groupon would let me:). Just think of all the purchases! :)
Affordable prices for large selection of ordinary and unique products!
by Jekejsn on 2019/07/08 16:30
I absolutely love Groupon! I have found and bought items/subscriptions through Groupon for years and I have yet to have a negative experience. I have never received one item that was broken, or in anything less than excellent new condition! I will continue using Groupon, as many items I need/want, I can find here much cheaper sometimes than the few other sites I frequent. One of my favorite features of this service, is that if I feel an item I really really want is a bit above my price range, I simply added it to my favorites. Most of the time, I will receive a notice letting me know the price has been reduced, at which point I am able to purchase the product at a reasonable cost 99% of the time (unless they ran out of stock). Thank you Groupon! Also - shipping is so fast! No waiting and eyeing tracking numbers for weeks! Very dependable!
Very pleased
by NAOD633 on 2019/02/27 14:23
Facility is very nice and clean and professional!! Get in for scheduled appointment usually at exact time or within 5 minutes if busy. All the technicians are very nice and friendly and make the experience nice. I have noticed that There are some differences in treatments depending upon the technicians. Some go light on treatment levels and some go high treatments. Personally, I would prefer the highest laser level for my visit, Even though it may hurt some, in order to get the most out of my visit and money. I understand that certain levels must be applied upon number of visits, but I had higher laser levels in my 3rd treatment than on my last treatment. I will definitely ask for highest level of treatment for my second round of six treatments, as I am still needed to treat the same area again to get all the unwanted hair removed. But definitely recommend this facility to anyone and everyone. Is all great find to use through Groupon!!
Groupon convert - Mom of a Millennial
by ANinaDeL on 2018/07/24 21:16
In the past, I never understood the benefits of Groupon. This past year, as I started to look at things for my daughter to do before she graduates with her BA in May of 2019, and fully “adults” (not sure how that became a verb, but I digress), I realized that the cost of activities and restaurants was exorbitant and I would not be able to treat her and her friends to many fun nights out. A little bit of research and I was beyond excited to realize that Groupon offered discounts at the popular restaurants and pubs in our town, as well as so many fun activities that I would have never thought of or considered. She’s been able to do so much more and her friends have been so very appreciative. Beyond just restaurants and activities, I’ve found discounts on high end merchandise, which will come in handy when she moves back to her University and as gifts for other family and friends. I’m am a Groupon convert!
CUSTOMER SERVICE IS HORRIBLE!!!!
by **sexy*caramel**7 on 2019/03/30 05:04
I’ve had three problems with the same issue in one day. I was attempting to purchase a Groupon and it kept refusing my payment by refunding me my money back every transaction. So I contacted someone via live chat because I wanted a quick response. Each person kept rushing me to type my issue otherwise they would say the connection would be disconnected. How do you expect someone to tell you what’s wrong as soon as you ask “how may I help you” now I usually type while waiting for someone to pick up, just to be a step ahead. But usually even after they respond I still will have to explain further details when they ask for specific details about my account. The last person I talked to today via chat was low key rude, as far as him politely rushing me to type my message otherwise we would be disconnected, need I mind u, the chat literally just started. I don’t think they want to chat with their customers. He told me he would transfer my issue to his supervisor and that someone would contact me via email. Now my issue was simple and it seems like no one could help! So I’m done trying and just gone delete the app!
GROUPON GREAT VALUE + BEST DEALS
by snugz030914 on 2018/02/24 01:09
I only use Groupon when I am looking for a great deal in pretty much anything because they have the best deals hands-down I don’t even use anybody else and they have a deal for pretty much anything you’re looking for it’s been awesome I’ve never had a bad experience and I just feel like I wish I had the financial buying power to purchase even more great deals because the quality of selection plus value of deals offered are awesome! You can not and should not miss out on this great app! Easy to use, understand and very upfront; the fine print is clearly stated for each and every Groupon deal! Great service for consumers so please keep it up Groupon! Thank you! Been solid from day one and have not switched up on your consumers which is awesome for customers in today’s cutthroat economy! I am a highly satisfied as well as loyal and lifelong customer of yours! Thanks and Keep it going Groupon!!!
Not always accurate
by LadyA- on 2019/07/15 12:30
When you are buying a service, the fine print can be misleading. For example, it may state that the voucher is good for all clients or that you can repurchase a Groupon after six months or that you can buy multiple vouchers for different services from the same vender but when you call the establishment they will tell you one voucher is one per person not per service or only for new clients. Also, Groupon removed the Question Section at the bottom of the page so you have to call the merchant for simple questions and some venders take up to a week to call Groupon clients—inconvenient if you are trying to catch an unadvertised 1-day sale. Haha... Groupon replaces that section of the app with a Q&A with the vender—a useless section which asks venders their passions and best customer experiences—but it should be asking venders what types of machines they use, what licenses, degree, or certifications do they have—especially when it comes to medical and cosmetic services. However, depending on your area, you may have more honest business practices from the service providers near you.
Great Savings, bad customer service
by Shaunmc11 on 2018/08/11 14:15
It is a great app to find discounts on items and find new places and products you may not find otherwise. We like to try new places and this helps us get new ideas. I gave a gift Groupon massage to my wife and the business was unprofessional, rude, wouldn’t answer the phone or return calls. Not an environment you want for what’s supposed to be a relaxing hour. We opted to not use the groupon and contacted customer service for a refund/exchange for a different product. They did not read the content of my ticket/emails and it took a few emails for them to even say their policy of no refunds on local services. When I say they didn’t read my emails I mean they DID NOT read them. They didn’t respond to any of my questions or comments until the 4th email and sent cut/paste responses even after the initial ticket like everyone does these days. If it wasn’t for this experience I would give Groupon a 5 star review. I like the app and website but don’t use it nearly as often as I would if I thought the company cared about its customers.
Thank you Groupon
by bridget330 on 2018/11/10 02:44
I’ve been using Groupon for several years now and purchased things in several different categories. I have to say that they have done whatever they needed to do to make using it a worthwhile experience. I really re-engaged with Groupon this spring. I have a new grandson and Groupon has been my place to go to find inexpensive toys, books and events that are fun and educational. I have been able to treat my daughter to spa days and other offers in order to help her rejuvenate. Personally, I have found a new hairdresser, taken advantage of spa days myself and purchase many household items at a small percentage of the original price. It’s important to read reviews prior to buying, but with that being said, a few times when I was unhappy with the purchase, Groupon apologized for my experience and gave me a credit to use towards another item.
The thing about notifications
by A.J. Sloniewsky on 2018/12/31 20:49
I like Groupon. I use it a lot. But, one thing that really annoys me and probably a few other people is the thing with notifications. Every hour or so I will be on my home screen, making my way to another app. But every time I see Groupons app icon, it will have a notification badge with an EXAGGERATED amount of notifications. So I’ll open up Groupon to see what all I’ve missed—in the past hour of not using the app—only to find my inbox with 3-4 notifications. So then I’ll refresh the “Featured” tab to so if I’ve missed something there as well. Most of the time, I do see new things I didn’t see an hour ago, but not nearly enough to meet the number shown on the notification badge. If the notifications are for something I’m missing, please respond. Otherwise, if I’m not alone on this problem, I would love if everyone else that has the same problem as me to “Hard press” on this review box and tap “Helpful”.
5 stars for Goods, 1 Star for Services, 0 Stars for returns/exchanges
by Knapper78 on 2018/03/29 14:01
Always get great deals on Groupon Goods, and have been happy with my purchases. Services are a different story, and trade-in has always required an email or text chat, followed by a phone call. I purchased one service for a $99 gutter cleaning, and the merchant told me "oh, that's for $99 off a $400 purchase or more, but we couldn't explain it in the ad. It also doesn't cover gutter cleaning, only repairs". Email and phone call later, and I got "Groupon Bucks", which I applied for a house cleaning. Scheduled the cleaning with the merchant, scheduled myself to be home on a Thursday, and called that morning to confirm the time to find that I had been canceled for a "regular client, who needed last-minute service and will always come first over Groupon because I make more" (merchant's words). Again, text conversation followed by phone call, and I got "Groupon Bucks". The return/exchange process is tedious, and at this point, I would rather just have the cash back over "Groupon Bucks".
Kristine P.
by RN Snoopy on 2019/08/01 16:30
I enjoy their deals and what is available. It is hard to get ahold of them with a problem-you can only email. I had a credit from a past car deal that fell through then later I went to another place and when I got to the place the people said they quit Groupon last week. After two missed details I tried to get it straightened out. They refused another woman who showed up for detailing on her car that day. After that fiasco, I did not get my credit restored. I then bought two more car detailing and my confirmations did not go through. So I missed 3 car detailing. After that, I asked them to please call me, which they did. I tried to explain the situation several times but I could not get the person on the phone to understand. I just finally gave up. All of my multiple purchases have been wonderful with no problems and nice items since the mix up with the car detailing. I would recommend them highly!!!!
Took my money without my consent
by therealest576 on 2019/05/03 21:44
This is a total disappointment. I used Groupon just this once and they took my money with out my consent. I made an appointment for king spa via this groupon. I called the spa to make sure I had reserved my spot, they immediately told me that it was a mistake and that there was no appointment. I asked them to refund my money but they told me i had to call groupon since I paid to Groupon. I hadn’t vouch it yet so i tried to call with the number that was provided but nobody picked up the phone. At this moment, I tried to refund my money and I got an email saying it was refunded and that it will take few days for the process to complete. So after this everything was cool until I saw my account online saying i paid twice for the spa. Not only that but I also donated to some groups. Now I don’t have a problem to donate but I had no idea that groupon used my money for donation. This is unbelievable. I can not believe this. But i have already notified my bank and it’s being sorted out but still the capacity to take someone’s money without there conset is an outrageous activity. I don’t want anything to do with this anymore.
A large variety of choices at great prices.
by GeordieKin on 2018/04/05 17:30
I've purchased several items, and day trip activities we've used with my nieces and nephew. While most of them went very well we did have one eatery not honor their Groupon and we were there well before the expiration date, any attempt to ask for a managers name, or explanation was met with thinly veiled contempt and in a very rude manor told us to "Take it up with Groupon" so we had to repack the car with very tired hungry kids and a sleeping toddler (we'd spent all day at a nearby indoor water park which was another Groupon but the water park one went very well). Starting that evening I've sent Groupon several emails in an effort to let them know the situation and find out how they are going to make things right. However Groupon has not answered any of the emails I've sent to them. I've given three stars because the ordering of items was very easy, and the app works well, it's the follow through that needs some improvements, Groupon seems not to care once they have your money.
Scam?
by plop12396! on 2018/10/29 02:12
I could not be more upset with this app. I bought a spa package for my boyfriend’s birthday, heavily discounted but still pricey. The day after purchasing, I received an email confirming my purchase. I then booked a date with the spa for later that month. The day of our appointment comes around and the Groupon I purchased is nowhere to be found. Come to find out, the purchase was canceled after i had already been notified it was confirmed. I received no email or notification whatsoever telling me that this was canceled. Not only did I no longer have the deal and was unable to go to the appointment, but I was charged 30% of the original price by the spa for canceling within 24 hours before. I attempted to get in contact with Groupon to see if I could get some sort of compensation, but they are basically impossible to contact. Phone number does not connect you with any people, online live chat messages do not go through, and emailing generates ready-made responses that do not apply to individual situations. Now I have payed over $100 for absolutely nothing and was not able to give my bf the birthday I had promised.
Quantity option not available and customer support was CONFUSED
by KurlyBelle on 2019/01/14 12:35
I have tried to purchase TWO tickets at once to the Sunday bird land show. I started two separate chats with customer support during which both reps told me that the quantity option would be available as l authorized payment, however THAT OPTION WAS NEVER AVAILABLE. So l had to purchase TWO DIFFERENT groupons, that now I’m just going to have to put blind faith into the venue seating my boyfriend and l together at this show, because l also couldn’t return the original purchase to repurchase with a quantity of two. It would be more helpful if we could screenshot what we were seeing on the “buy” screen instead of some rep on the other end of the app saying something is there that WASNT. they were more concerned with trying to get me to become a member of the rewards program instead of the ISSUE AT HAND. More often then not there’s something finicky about the groupons l order, it’s really annoying but l guess you get what you pay for. Discounted items get discounted customer service i suppose. Really agitating.
💕🏆🐬 Thanks Groupon 🐬
by Nthwdds on 2018/04/16 04:06
Just love shopping Groupon, I trust their products. Love the $5 deal days & the outdoor adventures like whale watching are priceless deals & memories! The whale watching adventure my mom & I took was absolutely incredible. On our tour we happened to cross paths with a massive pod of dolphins 🐬, the biggest bunch that our tour guide has ever encountered, easily 5,000 bottlenose 🐬 dolphins 🐬 jumping & 🐬 dancing above the ocean 🐬🌊🐬 , a sight & memory we will all forever treasure. I would have never have done this whale watching boat outing from Dana Point Harbor without this Groupon deal because living here in this area we sometimes forget these tourist attractions can be for locals too, plus they’re usually pretty expensive but w/ this Groupon deal my mom found, she bought tickets & took me for my birthday. It was the most wonderful experience with my Mom, Groupon, Dana Point Whale 🐳 & dolphin 🐬 tours, 😊 Thank You!
Worst Experience EVER!!!!
by Style Queen!!! on 2018/09/08 16:09
I have a family wedding to attend this month and was thrilled to find that the hotel the wedding is at has a groupon deal. I purchased two nights with no issues (or so I thought). I printed out the two vouchers and thought I was all set. I even recommended some family members do the same. Four days after I printed the vouchers, my card was refunded and the groupons revoked with no explanation. The same thing happened to my aunt who purchased three Groupons. Two of her groupons were refunded and revoked. Now she only has one valid Groupon for a three night stay booked with the groupons. I don’t know what to do now because every time I try to purchase 2 new vouchers it keeps telling me that every credit card I’m using has an “issue”. All of my cards are fine! I have never had a worse experience trying to secure a couple of nights at a hotel. It’s a family wedding, I need to go! I have no other options at this point. Groupon ruined what was supposed to be a fun and joyous occasion for me and many of my family members. I’m flabbergasted at how awful we have been treated.
Love deals be careful of new vendor/s
by MissTiphers on 2018/10/16 19:32
I am in love with Groupon. Love deals, am always seeking out these amazing deals. When I heard PayPal and Groupon teamed up on giving added discounts to “Trending” purchases. My mind was blown. I now search at the very least once daily for items or offers I would purchase anyway just to make sure I’m getting he very best deal out there. Only set back I would say is, while trying to max out discounts and deals with both Groupon and PayPal together it can be a bit of a challenge to actually receive your supposed added discount while checking out with PayPal to purchase at the discounted total. All in all. I have saved a ton with Groupon from local entertainment to beauty treatments all the way to grocery, and so on and so on. I’ll always be hovering on Groupon for their next deals I can swoop in on. Hands down the easiest way to find fun, fave deals/discounts compared to any app out there. Thanks Groupon
Rating Trends
318,388,339,369,357,0,695,264,0,584,339,439,374,309,282,303,318,388,396,353,344,311,386,405,323,417,391,319,290,264,295,279,309,322,0,535,199,287,268,0,642,0,366,24,0,0,820,351,287,243,233,139,326,215,289,0,450,222,267,255,325,277,266,252,238,304,280,348,318,206,211,246,237,242,289,278,204,151,148,166,193,0,536,252,186,233,280,299,293,292
All Versions
4.0
609,246 total
 5
442,630
 4
89,657
 3
22,452
 2
13,702
 1
40,805
Current Version (19.13)
5.0
179,291 total
 5
154,910
 4
16,391
 3
2,972
 2
1,399
 1
3,619
Version History
More...
Keyword Volume Hits KEI Rank
local restaurants
9.75
133
2
local
16.04
62
2
shopping
21.49
42
hotels
13.72
27
hotel
25.09
27
restaurant
13.87
17
1
deal
14.38
10
1
restaurants
12.27
10
coupons
62.30
5
discount
18.26
3
coupon
26.61
3
deals
14.09
3
discounts
16.52
1
groupon
2.1 K
1
upon
0.00
1
ticket
13.39
events
12.34
yoga
29.51
spas
12.19
event
13.21