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App name
Southwest Airlines
Description
Book a flight in just a few easy steps to one of our 99 destinations Check in, change or cancel your domestic flights. You can also book and check in when you fly with us to any of our international destinations. Plus, add extras like EarlyBird Check-In®. Super-Fast Shopping & Booking Book a trip in just a few quick taps. Use Face ID to make booking even faster! Everything you need to Travel Get the information you need right at your fingertips on the home screen - gate information, boarding position, flight status and more. Boarding Pass on the Go No need to visit a kiosk when you get to the airport. Get your boarding pass 24 hours in advance and save it to Apple Wallet. Inflight Entertainment Not sleepy on board? Use the app to take you to our Inflight Entertainment Portal where you can watch Free Live TV1*, listen to Free Music1*, play Free Games, access on-demand TV content2*, and now watch Movies without having to download a separate app2* *Available only on WiFi-enabled aircraft. Limited time offer. Where available. 1 Due to licensing restrictions, on WiFi-enabled international flights Free Live TV and iHeartRadio may not be available for the full duration of flight. 2 To view movies and select on-demand TV content, download the Southwest app from the Apple App Store before your flight. Airport Pickup and Drop-off Thanks to our partnership with Lyft®, you can now use the app to help you request a Lyft®! You’ll know key information like estimated time of arrival and estimated price before booking. More of a rental car person? You can do that in the app, too. Cars, Hotels, and Vacations Use our app to quickly book all of your travel needs Earn Rewards when you Travel Sign up for Rapid Rewards® and earn points on your flights. You can then use those points to purchase more flights!
Love this app
by Ernestobfff on 2018/12/09 07:40
I’ve never written a review for an app.. but I love the Southwest App so much I would like to show my appreciation. This app is so helpful for booking and changing flights. It’s a breeze to navigate and find all my past, present, and future travel. Thank you Southwest for making a great tool!
Never had a complaint until now
by nopemoco on 2018/12/09 05:45
I used to be able to get my boarding pass on the app and see where I would have a layover and how long I’d be there but the past few times I have tried to it says I need to go to a kiosk. Very inconvenient.
Ketch a flight
by Canttired on 2018/12/09 02:17
Excellent service. Affordable rates
Good, but horrible memory
by jshxhcje on 2018/12/09 02:10
Was quick to buy tickets, but didn’t remember my passenger information.
Works ok but lazy coding
by TxTrey on 2018/12/09 02:09
I created an account through the app and pushed the app into background for a moment. Upon returning it wiped all my information so I had to enter screens of information again. I missed the last character in my phone number and great that it caught error. Not great, it wiped all the numbers and I had to enter again. Multiple items that could make it easier on the user aren’t implemented.
Awful Functionality and Speed
by HSDEVION on 2018/12/09 01:59
Needs several fixes to even compete and function on a basic app level
So is fine
by cchdux on 2018/12/08 22:35
Works great
Very pleasant.
by dapeters on 2018/12/08 21:12
From curbside checkin to the wheelchair attendant to security and Alex at the gate. Everyone is so pleasant and helpful. I love southwest
Easy Peasy To Use
by Goody Uncle on 2018/12/08 18:51
Love my SWA app. Everything at my fingertips and never a hassle to login. Would like it if I could share my fellow traveler’s boarding pass with them so they can stick it in their wallet. Other than that, all is good.
Amazing simple but missing pre booked seats :-/
by Tdw😀 on 2018/12/08 18:01
Love southwest The only issue is the boarding experience is terrible Why not be able to pre book a seat? It would make everyone’s lives easier and we would pay for that
GREAT
by DATDUDE323 on 2018/12/08 15:32
Always able to do what I need to do on the app.
Unbelievable stewardess
by Sgnld on 2018/12/08 15:23
I flew from Midway Chicago to San Jose Costa Rica for dental work 12/4/18. On the leg from Houston to San Jose, a stewardess named Traci amazed me. She not only guided us, but entertained us. From the couple going to get married in CR, their wedding party and individual fliers like I was, she made each of us feel like we mattered. Traci had every one in the cabin shut off their reading lights. Then asked us to press our call buttons to make sure they worked. Results - two LED lights above each seat bordering the aisle. Looked spectacular. Traci then surprised the couple by introducing and congratulating them. We all applauded. Way to make memories, Southwest, instead of just an airplane trip. I am 66 yrs old. Flown a lot. Never saw anything like this or ever wrote a review before. Many flights would not have wanted to see my review of them :-). Way to go Southwest and Traci.
Great site
by Ritapfsnsd on 2018/12/08 12:56
Great airline with an easy to use app.
Mr traveler
by mr. traveler on 2018/12/08 12:47
Two things that this app lacks are no link from viewing itinerary to check in screen auto fill info and a place to show unused guy from cancelled or changed flights.
Love SW
by whaaeva on 2018/12/08 04:43
I just love Southwest. The service is wonderful and the prices are great. Thanks for a safe and easy trip to visit my daughter in the military.
Unsympathetic to less abled passengers
by -all my nicknames are taken on 2018/12/08 01:12
Easy-to-use app, but no way to request a wheelchair for gate assistance. I’m getting tired of calling customer service after making a reservation and having the agent tell me that I should have requested assistance when I booked.
Webpage
by Feenix1 on 2018/12/08 01:07
While viewing/booking flights from iPhone 7plus with the southwest app after putting in flight info to where I want to go and then pick on show fare breakdown and at the bottom of that page it shows the breakdown. But the left side of the breakdown has words over written by other words so it is not readable.
My favorite thing
by Fish and Cookie on 2018/12/08 00:22
Love the flexibility of Southwest!!! This is the only airline that truly makes it easy to change flights plans. We’ve had quite a few months trying to get out to visit our new granddaughter and so many changes came up in our life. We love you southwest for being sooooo helpful and flexible!
Great airline
by drakes memaw on 2018/12/07 22:52
I always fly Southwest. Everyone is always real friendly and helpful. I wouldn’t fly any other airline. Keep doing what you’re doing.
Check in
by oregtree on 2018/12/07 20:23
This check in app is horrible, it doesn’t show my boarding pass, I have to go to the kiosk.
Check-In Fast & Easy
by alphahusky on 2018/12/07 18:48
Southwest makes check in so convenient. I did it from my phone!
Cannot go anywhere after selecting dates
by Wekadeki30 on 2018/12/07 18:32
Ok I've selected my travel dates, now what??? The app doesn't go anywhere from there. No back button. No nothing. Can't book a flight without selecting dates but the app doesn't allow you go anywhere after dates are selected. What gives???
Flying reservations
by yogigolfer on 2018/12/07 18:01
Happy to book with Southwest. Feel secure flying with the best.
Very convenient
by trigirl71 on 2018/12/07 17:46
Not having to print boarding pass is great.
Lina Patel
by lina pradip patel on 2018/12/07 17:32
Very good. I have 1 year old baby girl. I always use this airline. I like it.
Great App
by Rehoboth beach guy on 2018/12/07 16:35
The organization and ease of use of the Southwest app is exceptional. Thank you.
Review
by PoloMo808 on 2018/12/07 16:26
Great App.....
Thanks
by Karlonm on 2018/12/07 15:09
Again I’m pleased with SWA service and ease of changing flights
Nashville loves Southwest
by Brentwoodtennessee on 2018/12/07 13:23
If Southwest doesn’t fly there, Nashvillians don’t have any reason to go there. Great prices, always on time or early, delightful staff, cutting edge tech. #truth
Crashes every time
by Spgoo8 on 2018/12/07 12:15
I’ve been attempting to use the app for the last two days and every time I get to the booking screen it returns home. Super annoying when trying to see the fares. I’ve used older versions of the app before which worked great but this new version needs to be trashed.
Southwest ❤️❤️
by Jajuiscool on 2018/12/07 11:56
I love southwest. The people behind it must be my kind of people. Unpretentious, efficient, kindness, open mindedness, flexible. Outstanding customer service. Great prices and I mustn't forget no charge for luggage !! Love love southwest.
Early Bird Option
by Lovecici854 on 2018/12/07 08:20
Have you dropped the early bird opinion. It was not available when making the reservation.
Text me to remind me to check in
by NicoleJohansson on 2018/12/07 03:48
It would be a great feature if your app sent me a text message 24 hrs before the flight to remind me to check in. Thanks!!
Landscape only?
by fbara on 2018/12/07 03:30
Is this 2008? This app only supports landscape mode. That's completely unacceptable for an app of this kind.
Excelente servicio por medio del app
by AMIR FUFI on 2018/12/07 03:13
Espero tener buen viaje
Always logs out and doesn’t remember user.
by wishch on 2018/12/07 00:58
So many features lacking that other airline apps have now. Most annoying is it Logs out and the user must log in from scratch every time.
Early bird BS from Southwest
by WWWWHW on 2018/12/07 00:34
I paid for this feature and drew a ‘C’. Don’t fork over the $20!
Super fast booking
by elmacm on 2018/12/07 00:20
Wow so fast to book a cheap flight! Really good UE
Gift card
by dyna7mite on 2018/12/06 23:50
Only complaint is it is hard to use a SW gift card when using app - couldn’t find
Could be better
by FamTravel on 2018/12/06 22:53
Why can’t I get boarding passes for my family? Have to log into each separate account when the tickets are linked. Annoying.
Tickets
by nucseal on 2018/12/06 22:18
Unable to use the etickets. He has to still print off a paper ticket which is old hat. Very inconvenient.
Doesn’t send good notifications
by 1234q4321 on 2018/12/06 19:25
This app doesn’t send me a notification that reminds me to check in like the American Airlines app. I also cannot purchase points through this app or access the flexible fare calendar. Overall, it’s okay as I’ve booked several flights through it, but not great.
👍🏻
by Hienle1989 on 2018/12/06 18:47
Southwest is so awesome. The app is super fast and efficient. Love love love southwest.
Payment system
by Al_EP on 2018/12/06 18:39
The payment system had me input my information four times. It kept changing the number on my exp date. Could be made more efficient !
Love SW
by wynnie1950 on 2018/12/06 16:10
I love SW Airlines. It's the easiest, friendliest & most economical airline I know. It has non-stop options that aren't available on other airlines. The only downside is that I can't book a flight on my iPhone. I have to use my computer or call an agent to complete the process.
Round trip
by Bitterlizard on 2018/12/06 13:28
No back arrow after selecting dates on round trip flights! Only lets me book one way
Gone
by phxkk on 2018/12/06 11:54
All history erased
Can’t login
by Le0nidas09 on 2018/12/06 06:33
I can’t login to the website just fine but get a forbidden error anytime I try on the app.
Charged my card instead of using credit!
by Beeberly on 2018/12/06 05:40
Trying to change my flight date and the site didn’t give me the option to use my credit and charged my card again! I want my money back!
App should keep all family member info
by Singing 123 on 2018/12/06 03:59
It is really frustrating to put all information for your family members, even if you are the one doing allthe tickets. the app should be atleast smart enough, if not automatically save above info, to populate all passenger info from the rapid rewards number. This will greatly improve the user experience on the website.
Always Reliable!
by Derrick Forsythe on 2018/12/06 03:44
I am always thankful that I can count on Southwest to not hit me with any surprise fees. Flights are always on time and usually arrive early, and service is exceptional! I recently flew another airline booked by a friend and was reminded why I always choose Southwest.
Returns to home page suddenly
by bbomb99 on 2018/12/06 03:36
I had to start my booking over 3 times. I would get to the payment page and the app would all of a sudden take me right back to the home page and I would have to start all over. Really annoying!
Vacation
by 67Pete on 2018/12/06 03:36
Easy and convenient flights to booked on this app
Southwest is the best
by cylitalo on 2018/12/06 03:04
Only airline I fly!!
Could not add my ktn
by Saturn222 on 2018/12/06 01:36
Boo!
Vandal
by freakyflier on 2018/12/06 00:59
Love Southwest. As a frequent flyer the only disappointing thing is there are no power connections in the seats. That would be the one thing I would recommend if you were considering any amenities.
Convenient
by 1mex on 2018/12/06 00:40
Relied on the convenience - thanks
Battery Waster
by #1ABWJR on 2018/12/05 23:15
This app drains battery, pure and simple. As soon as you open it, it maxes out iPhone display brightness. There is no adjustment. No workarounds. I’m deleting as soon as my flight lands.
Fix
by JD3BEASTMODE on 2018/12/05 20:52
App is highkey trash
Boarding pass
by !!*! on 2018/12/05 20:46
I get my boarding pass on this app then when I need it and I’m in a hurry and I try to retrieve it - I get a dialogue box saying my session has expired! With a button that says “OK” but IT’S NOT OK!
Old man
by hallakaaa on 2018/12/05 20:18
The site is horrible since you can’t pick your own seats like all airlines around the world does. I am extremely claustrophobic and you seat me at the end of the plane. You don’t allow me to chose an Isle seat. It’s not too customer friendly. My apologies for being honest.
Good experience
by Mini451 on 2018/12/05 20:17
Quick and convenient!
Jose Alvarado
by jose10992 on 2018/12/05 19:53
🌴🌴🌴
.
by MicP71 on 2018/12/05 17:32
I’ve flown with several airlines. Southwest is he best. I’ll only fly with y’all from now on. Thank you.
Check in
by Mo Greenslade on 2018/12/05 16:07
Thank u for making it t user friendly
Southwest Airlines Is The Best!!
by Golden Tiger Too on 2018/12/05 15:49
Making plans for a business trip to Washington, DC........Southwest had the best prices around! I absolutely love this site, the company, and it’s courteous employees!
E-Z
by CaliVegasLady on 2018/12/05 15:33
It’s very easy to make flight reservations using the mobile app; thanks Southwest, the best airline in the air 👏🏾
Love the app. Two feature requests
by techgeek314159 on 2018/12/05 14:23
1) on payment screen, give option to pre-fill my address from my RapidRewards profile 2) Apple Pay integration! I don’t like having companies save my credit card as breaches have proliferated ... Thanks for a great app and a great airline product as well!
Awesome
by aloha forever bee 89 on 2018/12/05 12:04
Awesome!! Very convenient and easy to use
J Bryant
by pittsbugh on 2018/12/05 11:13
This was painless. Awesome
Awesome app!
by HeronGomez on 2018/12/05 06:17
Everything works and syncs with my account. Love this app!
SWA App
by mikep1967 on 2018/12/05 05:40
This app doesn’t allow me to check in for my flight.
Password hassles
by kgiwusuxuff on 2018/12/05 03:49
Typical password hassles
Great
by matttexas72 on 2018/12/05 03:27
Love this airline
Love Southwest Airlines’ Team!
by Shenglish1229 on 2018/12/05 03:26
If Southwest doesn’t fly there, I don’t go! Southwest is the friendliest and easiest airlines to fly. I love the convenient flight schedules, the low fares and lack of expensive add ons. And last but not least, the great customer service at every level! Thank you!
Sherry
by SherryWest on 2018/12/05 03:03
Great automated service!
Highly Inadequate
by this is my fifth nickname try on 2018/12/05 01:09
You guys need to pull up United’s web site and study it’s full capability. Yours in embarrassing inadequate in comparison. I fly over 100,000 mike per year and find yours very limited in functionality.
Awesome airline
by Sooner dooder on 2018/12/04 21:15
I only like to fly SWA! They are the absolute best!
Southwest
by pamysu on 2018/12/04 19:04
Southwest is fantastic!! Everything is easy with this airline!! Thank you!
Awesome
by Dottie sunshine on 2018/12/04 18:15
Awesome!! Love southwest!
Most comprehensive and intuitive app EVER!
by TheSullys7 on 2018/12/04 17:23
Truly the best!
Auto maxes brightness
by Poach.in on 2018/12/04 16:26
On iPhone X and the app turns brightness on full.
Southwest Rewards Credit Card
by aalester on 2018/12/04 16:21
Was not offered the link to use credit card for the first time after being approved! Called Southwest to let them know there was a glitch and they stated there was nothing they could do, I ended up using an alternate payment but was unable to take advantage of the promotional offer of applying and being approved for credit card prior to 1/19/19...
Checking In
by Almondjoy70 on 2018/12/04 16:16
I love the way it’s so easy to check in now just a couple clips
Terrible
by hdjfhfirjebsv on 2018/12/04 14:52
Can’t pull up boarding pass on phone
Southwest Airlines Mobile App
by Bread of Peace on 2018/12/04 14:43
Love the airline, love the app, & love their customer service.
Wallet feature
by SWA Flyer kent on 2018/12/04 13:18
Wife and I booked and checked in together. When I sent the boarding pass via text to my iPhone, the link showed both of us, allowed me to add mine to my Wallet but said I had to print my wife’s from the website. Never had that happen before!
Soutwest to Remember
by Laurence M. on 2018/12/04 10:57
We board on our way to LAX from TPA airport. With our daughter and all the bags and luggage to travel international. Southwest system is very efficient. From th online boarding and luggage drop off. Staff make sure that customer’s are assisted and helped. We will thank all the staff especially “ARICA” who made are start of the day and travel special. She is very accomodating and knowlegable. Southwest should be proud of her and thankful. Great job Arica and southwest! Laurence M.
Freaky fast
by jadeandjaded on 2018/12/04 03:57
I appreciated the quickness and easiness of booking my flight thru the Southwest app. I would do it again.
best airline ever!
by Davis Chef on 2018/12/04 02:26
Free checked bags
Bk
by bellek62 on 2018/12/04 02:16
I never thought booking flights can be so easy and the fact that you can change them through the app was amazing! Thank you Southwest for making flying easy!
Phone App Reverification
by unknown-too on 2018/12/04 01:23
So it’s been a while, hopefully it be an even longer time to my next flight- My phone app reverification - its my phone, my name, really?
Holy Cow!
by Jelly-Arroyo on 2018/12/03 23:11
Southwest is such a great company over all! I was just told devastating news that my husband is going to have to go through major therapy due to his newly diagnosed disease. Little did I know 1 day after booking,My Husband would feel so ill he wouldn’t be able to walk let alone sit on a 3 hour flight. The southwest app allowed me to change my flights with no issues or call in and be transferred to department to department. Which made my experience greatly memorable and pleased!! #sogettingasoithwestcreditcard NOW!
Age for separation?
by Cajunbear in Texas on 2018/12/03 22:10
Our recent flights on Southwest were the first I’ve taken with any of my children, and these with my 8 yr old daughter. The service, timing and cleanliness have been great. While one employee was great about letting us on in the family boarding, I was disappointed to be informed by others that the cut-off for family boarding (in order to allow parents to be seated with their children in this unassigned seating experiment) is 6 yrs. I’d like to know which of their employees would be willing to sit separated from their 7-8-9-10 yr old children. I feel that 6 is far too young to cut off the ability to sit with young children.
I Love Southwest!
by Merriam3 on 2018/12/03 19:43
Most consistently on time, most pleasant personnel, least waiting time on phone to reach a representative, easiest to use/most straightforward iPhone airline app! ❤️❤️
Adding bags
by suitcasw on 2018/12/03 18:36
How do I add a bag? I book flights for my company all the time.
Wcarney
by Wcarney on 2018/12/03 15:56
I think the flight attendants are pretty flip and entertaining. Maybe a little too much.
Seating
by dannd588 on 2018/12/03 14:25
Paid for early bird, still in group B.
Retrieving boarding pass...
by Hawk6815 on 2018/12/03 14:09
The app could be better designed and not take multiple levels to pull up a boarding pass. Also, a checked in flight should appear on your list of up coming trips. Still needs some refinement.
Peace of Mind
by NOLAgirlinSFL on 2018/06/09 21:22
Love this app and Southwest. I try to only fly Southwest when flying home. It’s a direct flight and the app makes booking, checking in and obtaining the boarding pass efficient and convenient. I appreciated it even more when my mother was ill and I flew home for the battery of tests needed for her. I booked a last minute flight for Christmas Eve. Most flights were atrociously expensive but my Southwest flight was $75!!! I couldn’t book it fast enough. My mother was diagnosed with stage 4 cancer so my return flight was pushed back. I easily changed flights through the app within crazy fees. This occurred a few times as my mother quickly succumbed to the disease and I had to postpone my return flight again. I cannot express how unbelievably thankful I am that during such a fluid, emotional and challenging time that my travel was so easily changed through the app at any time - and that I did NOT incur RIDICULOUS fees (my friend recently paid $250 to change flights to a less expensive flight through another airline???) that would’ve compounded my anguish at such a time. I already loved Southwest but I’m this day and age, I appreciate them even more.
I Love Southwest!
by Marcy B who loves Southwest! on 2018/04/17 00:49
I totally appreciate the LOVE! Every time I fly this airline I walk into an atmosphere where the employees have the freedom to be funny, to bring more of themselves into their jobs (on my last flight between Philly and Denver the flight attendant sang- she was awesome!), and where they seem to genuinely enjoy coming to work and also working together as a team. That happiness is contagious and only makes me want to add my own energy to it. (“What the world needs now is love, sweet love...”) I fly often, and as often as possible with Southwest. Pulling up to the airport, my own smile begins as I get out of the car and head to curb side checking; I know that from this first moment of my “Fly Southwest” experience, I will encounter energized, proactive, and friendly people who do a great job. And I know that the experience will simply continue through the moment I touch down at my final destination. I also TOTALLY appreciate the lack of baggage fees and the no-hassle trip change policies. Such a relief, and such an example of a better way to work with and treat people. We are all one human family and life is hard enough. Southwest makes it better!
Horrible experience
by Jaidennnnnn on 2018/06/13 15:57
The customer service was very rude. I have been on a plane over 10 times and Ive always had great friendly/funny Pilots, flight attendants, anybody working on the plane that Ive encountered customer service with. And to me thats one of the most important things. They were EXTREMELY rude while I started to feel sick on the plane which has never happened to me before I always have great flights with no problems, but usually I fly through Delta. I will NEVER fly with Southwest again because of how rude the workers were to not even just me. They were also super slow on getting our drinks out and no snacks were offered, which I thought all airlines offered snacks. And when I was using the bathroom I had forgotten to lock the door, one of the ladys working knocks and then OPENS the door to tell me I need to lock it. Luckily I wasn’t in the middle of going to the bathroom I was just about to wash my hands...I didnt notice if maybe the door was slightly open and she saw that I wasnt going to the bathroom so she opened it..but either way I thought it was rude of her to just open the bathroom door knowing I was in there. I didnt happen to catch the girls name that I had bad experiences with but she had short blonde hair, slightly bigger.
Disappointed
by The katzmeow on 2018/07/06 00:39
I have had fairly good luck w/ this app, however this review will highlight the reason NOT to pay for the Earlybird Check-in (36 hours before the 24 hours check-in). It cost $15 and you would think that you get a preferred boarding position in line. I was unable to do this on the app, even though it has a place to put your information and credit card data in, but no place to submit after all of your personal information has been entered. I finally called the Southwest rep and she completed the transaction via her terminal, (well within the 36 hours requested) however, she was unable to tell me my boarding letter and number. I would need to check-in during the regular 24-hour booking. When I received my booking I was shocked to find I was a B-13 and a friend who was traveling with me and chose not to pay, was a B-2.!! I called the SW rep and was given a feeble reason “that they just log in and give you a boarding number that is available at the time. They do not check to see if other passengers have a number higher than yours.” WHAT!!? Then what is the reason passengers PAY for a FAKE 36-hour boarding pass. Learn from my mistake and DO NOT PAY for an inflated fee that does not get you preferred boarding. Shame on you Southwest!
Good app overall, enhancements needed
by DLhuegs on 2018/01/23 20:35
The app is great if you’re booking your standard one way or roundtrip fares. It would be nice if you could book multiple destinations and legs of a trip within one booking in the app the way you can on the website. Also, it would be great if you could purchase inflight wifi from the app since our credit card and info is already attached there. Currently, you go through the website and browser. Also, if southwest could figure out a sign-in situation for the wifi to use on more than one device you own, that would be great. I had to pay $8 twice because I purchased the wifi on my phone first and then realized I needed to get work done on my laptop but could not use the same connection on more than one device. I believe Delta has figured it out, but it would be a great enhancement so I’m not double-paying or have to change my phone plan to use that as a hotspot for my laptop. If we’ve paid for wifi, it’s fair to be able to use it on multiple devices you own through some sign-on feature.
A great suggestion from my Sis
by I LIKE FREE 1965 on 2018/10/07 15:57
While planning for this trip to see my Sis in Washington, I must have looked on every site and looked up every travel carrier there is. A very slow and tedious process. I was so done and about to give up because I could not find what I wanted which was a cheap trip from Seattle, WA to Long Beach, Ca where I live. I did not want to be anywhere near LAX’s chaos, I just wanted to get home quickly. My Sis suggested Southwest which I was surprised that I hadn’t checked out. Booked me a trip just like! THEN - my hubby told of a time conflict he had - he had to be back in LBG on Monday. No problem, I thought, I’ll just talk to a rep to get the date changed. And I did talked to the rep and she assured me of the change. I printed out the tickets, didn’t look at the dates and left. (My bad) It wasn’t until I got ready to check in for the flight that I started having problems. Called a rep and guess what- no dates had been changed. Had to cancel so many things - horrible! The rep I talked to was so nice -LIZ - which why the rating is as it is but that rep bought it down. You only had ONE job...
Beware Southwest Voucher
by Soon to be previous customer on 2018/04/30 14:02
I received a Southwest 100 voucher from Southwest after spending several hours delayed in the airport. I was pleasantly surprised until a attempted to use it but needed to cancel due to family emergency. What they FAILED to tell me is the voucher number changed to the flight I cancelled thus when I attempted to use it utilizing the voucher number it wouldn’t let me. I attempted to call southwest but this was during the hurricane emergency and several of their customer service locations were not available. I certainly understood that so I went ahead and scheduled my flight WITHOUT the voucher credit. Finally I got ahold of someone who said they could extend for another year because of my trouble and they could see where I had flown again with the voucher but they encouraged me to wait a couple of more months to call and extend since they could only do it once. I did so but the person I got said no. I explained to numerous phone calls and what I had been told but again was said no and no dialogue had been entered into my record. Be careful with your voucher IF you receive one. Southwest does not have the customer service it use to have.
Why I Prefer Southwest
by ljcrist123 on 2018/02/17 17:35
My job requires that do a lot of traveling, the majority by air. Southwest makes flying easy for me. The Mobile App is quick and easy to use. If I need to change a flight, that is so easy and I really appreciate no change fee! I don’t have that with other airlines! The No Baggage Fee is the reason I started with SW, but the convenience of flying with them has kept me as a customer. I love the no hassle boarding and open seating policy. If they flew more routes to the Northeast, I would never fly any other airline. But the real reason I am a true SW Flier is their employees. Whether it’s the Sky Cap, the Counter Agents, the Flight Attendants, or the lady in the Lost Baggage Office (yes, it does happen) I have found all SW employees to go above and beyond what I experience on other airlines. They seem to really enjoy their job. And for the pilots (of which I’m a member of the club and tend to grade landings) you are the best! Keep doing what you are doing and I’m a Southwest customer for life!
Flights from Chicago to Phoenix
by Ms.T, aka JenJen on 2018/01/12 23:51
I’ve flown with Southwest a few times & I was pleasantly pleased. The Flight Attendees were very kind to my very talkative grandson. They not only kept him amused, but kept the hot chocolate coming, even a package to go upon leaving the flight. He still raves, saying those were my friends. He says ,”they really cared about me Ms.T, they really did. I am now & always looking for senior discounts & or just discounted flights period from Chicago to Glendale via Phoenix Airport and there are never any listed. Saddens me that all other destinations have discounts. So I am wondering what’s the reasoning differences. When I fly from Chicago to Glendale via Phoenix Airport, those flights are always filled, as on my return flights also from Phoenix. I plan on flying to Glendale sometime after the middle of February from Chicago’s Midway Airport to Phoenix Airport to reach my destination of Glendale Arizona. Thanks in advance for taking time to read. Virginia Taylor again Thanks You ....
Some things I wish I could do
by jokaye365 on 2018/08/03 14:38
With string enough internet, updates are timely and booking is a clear process; the app has never failed me! But there are two things that would make it more convenient. 1. A Check In button below the next upcoming flight. If my confirmation number and travel information is in Trips, why do I still have to go to Check In and enter my confirmation and name? As someone who tries to wake up 24 hours before my flight in a panic to check in, this would be really nice. Unless they’re doing this on purpose. 2. I’d like to be able to keep travel funds in a place attached to my account then deduct from them when I book instead of constantly having to enter them as a payment option. I can save credit card info so why not travel funds? Simple shopping platforms apply credit saved to purchases and note the difference of values. This should be for browser and app options. I can also see this inconvenience as purposeful if they want folks to forget they have travel funds.
App is limiting...
by 29 years burnin' down the road on 2018/03/12 17:14
You can’t look up or book international flights using the app; you need to use the desktop site. It is annoying that you can’t switch between dollars and points while looking up flights; you need to start a new search if you want to view dollars instead of points and vice versa, even when it’s the same flight search. Southwest, can you please have your webmaster add that feature? Thank you! Also, we should be able to revise our travel companions and make account changes using the app (and website) instead of having to call. Southwest is always my first choice when flying! I use the app when possible but find it necessary to use the desktop site or call when the app doesn’t facilitate, and why provide an app for your customers if it is less convenient and not equal to what you can accomplish on the desktop site? I know these are first-world problems, but I’m just sayin. I love Southwest. Amazing customer service, great policies, and they get me where I need to be (with very reasonable prices). Yay!
Doesn’t provide important info. Terrible UX.
by Lindsey Bowshier on 2018/08/04 18:02
If I’m logged in and click on flight status, I still need to type in a flight # or search by departing airport, etc. How about defaulting to showing me MY next flight? Isn’t there a pretty good chance that would be the info most people are after? I used the app to check into my flight and still had to get a boarding pass printed at the counter. And after checking in on the app if I wanted to view details of my flight A) had to enter the confirmation # again (which required me to go to my email to copy and back to the app to paste) and my first and last name (again, I’m LOGGED IN) at which point I have to “check in” again. And B) it shows my departure time for the first and second flight but no details on where my layover is and for how long (unless I do the math—adding the duration of flight 1 to the departure time and account for time zones except I can’t see where the layover is to know what time zone). Is it possible there is something broken? There can’t be this many people who fly and love Southwest if they are using this worthless app. It’s a seriously frustrating experience.
Best app I’ve used!
by Subway surfer awesome person on 2018/05/17 00:26
Never have issues logging in and using this is a breeze! It’s not slow like a lot of apps with constant buffering etc and I love how fast it connects and every change made doesn’t slow it down. I and love how it keeps all my flight info conveniently located in a press of one button! I can see my upcoming trips and any future ones I’ve booked. All my trips I’ve easily booked on this app since I’ve had it.... going on a couple years. The convince of changing or canceling flights is as easy as booking! Also tells you how many rewards points you have and the option to use it or not when booking. The only down fall is I cannot yet book international flights and I can’t have access to any refunds owed to me by changing flights when I should be able to see what dollar amount I can use when re booking my next flight! All in all it’s my favorite app to use next to Hotwire!
Customer Service
by JACG53 on 2018/04/22 16:10
On Friday, March 23, 2018, customer service rep #40 (Josh) in Oklahoma City was absolutely amazing & a tremendous blessing to our family. A family member has terminal cancer & is required to travel to Houston M D Anderson hospital on a regular basis. The hospital changed the schedule in March on short notice. The fare change cost was $600 & my family could not afford it. Our family member was in great distress when the customer service rep they spoke with was of NO help, they thought they would have to drive or miss an important appointment ( they are in no condition to drive the 9 hour trip). I called after learning of the situation & Josh saved the day! The stress of the disease is more than enough to handle, the financial burden it brings can destroy the last thread of hope. I want to commend Josh for understanding the situation & assisting us in removing both mental & financial stress. The 1st was unkind & uncaring. It’s people like Josh that keep us loyal Southwest customers!
Expensive for earlier flight
by AjDrew02 on 2018/06/16 23:19
I LOVE flying SouthWest. Easy ap, quick flight to the beach from Nashville, and I enjoy the jokester flight attendants. (Love that part!!) I did make a mistake and booked our vacation to end by flying home on Fathers day. My ex-husband has been a great sport and hasn’t given me too much grief, but I know he’s bummed. I just logged on to see there is a flight that will get us home at 9am instead of 9pm. I’ve coordinated with his wife and we will surprise him with his sons being home to spend the special day together. On the flip side, my mistake is costing me roughly $500. :x I realllllllllllllllllly wish there was a “one time waive of fee for being mindless and not thinking of others” perk so I wouldn’t have been charged so much money for a flight that clearly had the open space.....but in the end, it was in fact MY error. And it will not stop me from continuing to fly SW or promoting the airline. I’m just salty for having to take responsibility for my own actions. Lol
Desiree Guerra
by Desiree Guerra on 2018/10/15 12:47
I am beyond disappointed. I called day before yesterday to change my flight because I was concerned about the weather. I specifically asked the customer service representative if my early bird would transfer. She kept me on hold for 10 minutes then told me that she had to do some investigating and it did transfer. Even sent me a second email showing me it transferred. When I checked in this morning to my surprise I did not get early bird. So I call and the next customer service rep I talked to gave me the run around and basically the first customer service rep had lied to me!! So after paying an additional $126 to change my flight I now how no eRly bird that I paid for and was told did transfer. Then I was told to call another customer service number to address this issue and I was on the phone waiting for someone for 30 minutes!!! If I had known Southwest was going to be so cavalier about taking care of their customers after the money has been spent I would have never given them my business. Just a suggestion, pay the extra for a more professional airline. It’s worth it!!
Southwest Air Lines App
by 🔥🤬🤯😤😝🔥 on 2018/10/20 17:02
The app needs much more user friendly attention. It needs to address Lost Luggage, Missing luggage items, WiFi, & traveler’s flight opinions. If a traveler loss luggage or items missing from there luggage there should be a short cut(icon) to help you address this issue(s). WiFi should be added to app. Some travelers did not know that they should have downloaded a separate app before boarding. Not all airline use the same WiFi systems, this would save travelers time. Giving Southwest Air Line travelers a voice is empowering! The app should have a spot for everyone’s opinions. This would be the most useful system for Southwest learn exactly what needs to be addressed. The Rapid Rewards number should be woven into the app to help users & Southwest Air Lines reduce the users form information entering. Seating Up grades should also have an icon. If seating upgrade is not possible on the app, it should address you to see or call a Southwest Representative. In all this would reduce Southwest Air Lines work load and save travelers standing in line.
Good except usability for a couple of things
by CarolineInSV on 2018/11/18 07:39
When I am logged in and looking at an upcoming flight, it is not clear whether I am checked-in or not. If a person in the traveling party is not checked in, there should be an option to check in next to the flight and person displayed. If a person is checked in, there should be an option to view the boarding pass. I am a parent traveling with my 4-year old, I bought the tickets but I cannot view and save my child’s boarding pass unless I sign out of my account and sign in with hers, and have to create an account for my child if she doesn’t have one already. That is not a good user experience and has no security advantage. If an adult buys tickets for him/herself and others on the same flight, especially minors, and even more so young children, the buying adult should be able to see and save the boarding passes for all the people traveling with him/her whom he/she bought tickets for.
Great app minus one major flaw
by Lovebitemusic on 2018/06/26 16:19
I am a loyal southwest customer, and I have been using this app for at least a few years now and I love it! But i keep having an issue that makes me go to the website instead of using the app for purchases. When I try to book a flight and choose the dates, it takes me to the calendar view to choose the dates but then there’s no way to get out of it! I pick the dates and then it just stays there, there’s no “back” or “finish” button, so I have to exit the app and can’t use it to finish booking or even check prices. In the past, once the dates were picked it would automatically go back to the previous booking page I think. Hopefully this is just a glitch but it’s been an issue for about a year. Am I missing something? As of now I book all my flights online and only use the app for the flight info and boarding pass. I would like to be able to check flights and prices too.
Forgets my itinerary while traveling for work.
by Rrrrrt123 on 2018/06/11 14:53
I have trouble using this app when my employer's travel agent books my itineraries on Southwest. This app never receives my information despite the travel agency transferring my frequent flyer account number and me being logged into this app under said account number. I can't fault the airlines as I suspect this is caused on the travel agent side. My complaint about the app is I am able to find the itinerary and check-in but it quickly forgets my itinerary. Sometimes I see the itinerary under past searches, sometimes not, but no updates before traveling or while in route. I rated two stars because app is stable and works decently when I travel on my dimes. P.S. I'm not one to write reviews as I prefer to leave feedback directly to the app developers. It's probably by design but there is no such feature in the app. The link on the app store takes you to a list of phone numbers for various issue none of which have anything to do with the app itself.
Not very happy!
by Spartan4good on 2018/07/23 14:13
The three times I flew Southwest in the past 15 months each time the flights were delayed at least 2 hours and the delays were not weather related; they were maintenance problems and crew issues. Direct flights from SAT to DTW are 2 1/2 hours but with Southwest it took close to 8 hours each time and that is not an acceptable and the delay is not worth it the cheaper rate. We have picked Southwest every time for reliability, great rates and friendly professional service. On my last trip the connecting flight in St. Louis was delayed (over 2 hours) while sitting across from my gate I observed the gate personnel sitting behind the desk enjoying a take out meal out of a box and eating it with bare fingers in front of all the passengers. That is a very tacky, unprofessional behavior and a bad reflection of Southwest. Never have I seen such occurrence even in my many overseas travels. Every time I check in exactly 24 hours before not even 2 seconds late I am assigned to board around B30 or above, how is that possible? Additionally, Early bird check in is $15, plus $40 is to upgrade for priority sitting. For $75 more I can fly other airlines with direct flights and will get to my destination a lot sooner than Southwest, plus my luggage flies free as well (1st piece) so I can’t find a reason to keep flying Southwest, and recommending it to friends and family. However, the flight crews on all flights were the only positives I have had with Southwest.
Usually top rate
by K-RN on 2018/04/21 18:07
I've never had a problem traveling Southwest, and actually prefer this airline. On our way down to Florida we had to change planes in Baltimore. Am traveling with my two grandsons ages 11 and 13. Their Dad is a marine serving in Japan as we speak. The first leg of our trip I asked the Southwest employee at the gate if we were allowed to board early...I have their military IDs, etc. she very graciously told us we could board after Group A....we thanked her! In Baltimore I again asked the employee at the gate the same question and he very rudely and loudly shouted that ONLY MILITARY IN UNIFORM could board early! And "I ALREADY MADE THAT ANNOUNCEMENT!" Well, I'm sorry that I didn't hear his announcement but there is never a time for rudeness especially with all the people there were at the gate waiting to board! It made me feel very embarrassed, my grandsons we're uncomfortable and the people around us were shaking their heads in disbelief. Samuel, I believe his name was, did nothing positive in my eyes in keeping with the usually VERY pleasant and kind treatment from Southwest's employees. Let's see if my trip home will be nicer! Personally I do not care if we are allowed to board early...but if it's a benefit my grandsons are entitled to them I shall seek it for them. They definitely learned a lesson in how not to behave when you're interacting with the public!!!
Amazed By Southwest Employees!
by BDorff on 2018/07/27 19:24
All four Langley sisters recently took a shared vacation to Victoria, Canada flying on Southwest round trip. On our return flight from Seattle to Dallas two of us were in wheel chairs with an injured foot. At the gate two Southwest employees, who were also traveling, thoughtfully wheeled us down the ramp and helped us settle comfortably in our seats. In addition, our flight attendant amazed us with being especially cheerful and friendly on the last leg of our sisters journey. Before long we discovered the flight attendant is from our hometown (Hereford, Texas) and we know her parents and grandparents! Please give a big “thank you” to all of your employees for being helpful and for making travel such a pleasant experience. A special shout out to John Dritt and Sheena Jesko who make traveling on Southwest really shine! Gratefully, Barbara Dorff
Southwest Bad Experience
by CVG Southwest on 2018/04/16 17:22
I’m sorry to have to leave a negative review about southwest as for the most part I’ve had good experience with them. Last week our family was finishing a wonderful make a wish trip celebrating our son’s brain cancer victory. Unfortunately Southwest broke our $500 stroller which was from Australia (Phil and Teds) the main frame responsible for steering was broken in half. Sadly Phil and Teds no longer carries this particular stroller and do not have parts for a repair. I’m very thankful to have our son still alive so keeping things in perspective does help. We have 5 kids and have flown domestically and internationally over 20 times with strollers many of which were much cheaper than this one. Until this incident we had not experienced problems regarding damaged strollers. Much of our flights are in Asia due to our mission work so maybe I’m comparing American Airlines with Asia’s which may not be fair but who knows. Lesson learned don’t travel with an expensive stroller without knowing and understanding the airline’s stroller policy clearly.
Hurricane Michael
by HOTCOFFEE46 on 2018/11/09 20:41
We have a home on Cape San Blas which was right in Michaels path... we flew Down to Panama City to see the damage to our home on the Cape. I cried from the moment we got our rental car as we traveled thru Panama then on to Port St Joe then on to the Cape.. we were not allowed to go thru Mexico Beach! The devastation was more than I could bare. I’ve never experienced anything like this! I feel so bad, but that our home is ok... we have lost some of our roof and we have other damages.. but I still have a home to sleep in... so many many don’t my heart breaks! We needed to extend our stay here and you (SOUTHWEST) allowed us to make the necessary changes to do just that! Thank you!!! we just didn’t need another decision that was difficult! (Sorry this was long and I hope I didn’t rattle on too much) much ❤️SOUTHWEST! Kathy & Hank
Accept ApplePay for InFlight Texting & WiFi
by Daddy.Jones1 on 2018/01/29 12:24
I ❤️ Southwest Airlines - mostly for the Passenger-Friendly Policies like Free Bags & Not Charging for Changes. Those 2 reasons alone make me a loyal to SW. The app is Very Useful, and straightforward as I would expect also. MUCH Better than any other Airline. I do have ONE Gripe though. Having to enter my Credit Card Info to buy InFlight WiFi or Texting in this age of ApplePay is SO Un-SouthWest-Like. ApplePay is all I use for online purchases bc of it’s Convenience & Security! Please Add ApplePay to your methods of accepted payments for In-Flight WiFi & Texting. That would be SOOO Nice & Southwest-like and I would gladly come back and raise my rating to 5 Stars! Also ApplePay to Buy Tickets in the app or on the website. I’d like for ApplePay to at least be an option bc I’m Such a believer in their security technology when purchasing by device (Touch-ID & now Face-ID)!
The APP is just OK - It could be better
by smarreel on 2018/11/08 15:12
The APP does not keep detailed itinerary receipts. As I travel for work, I have to save my itineraries separately in an email folder. This is inconvenient, especially when trying to gather receipts during crunch time, at month end. As all of my other travel APPs store this information, the technology shouldn’t be too difficult to add this feature. The second issue is that personal and work credit card information is stored on the APP. However, when (on one occasion) I changed a flight that was charged to the personal card, the APP charged the change fee to my work card. This caused problems with my employer. The SWA “executive office” was apathetic. A charge made on one credit card should not be automatically switched to another card when changes are made. This may have been a glitch, but it was NOT resolved satisfactorily.
It smells greedy to me...
by bbwitching on 2018/09/26 23:12
SWA used to be our “go to” airline for all travel, but as other airlines started competing for SWA’s monopoly on cheap flights, the benefit(s) of SWA Rapid Rewards has been zapped by “Honey I shrunk the kids”. In the past, when I booked flights for our family, I could do it simply, from my Rapid Rewards login. Each passenger would be listed Sonia could fill in and confirm she, date, gender etc. three seats on the same flight, no problem. Now, you are only eligible for Rapid Rewards for the flights you book if each passenger has a separate Rapid Rewards number. And the only person who can use those reward credits is the person who flew on that flight. That is like requiring a separate Safeway Club Card for every member of your family and dividing your groceries at checkout based on who eats them. And do corporations that fly employees for business travel earn Rapid Rewards that could be used use towards a percentage of the flights they book? NOPE. The money they paid for employee travel is registered separately under each employee name, a separate Rapid Rewards account. If a family of 5 flew to Disneyland, SWA would require 5 different reward accounts. And even though the parents paid for all of the flights, they can’t use the reward points to fly to Colorado in the winter for a romantic anniversary ski trip. It smells greedy to me.
Why no mobile boarding pass from mobile app?
by blackboard #sucks2suck on 2018/04/27 15:51
The instructions for obtaining a mobile boarding pass do NOT work on the website. There is only an option to print. When emailing to self, it just sends the link or a pdf and nothing to add to Apple Wallet. Furthermore, why doesn’t the app have this capability? Major gap in capabilities. I spent several hours trying to figure this out over the course of several days, but it never worked. Delta, who I hate flying with, actually made it exceptionally easy to download a mobile boarding pass. Additionally, although the app lists “gate” under details, it never actually provides a gate number, so this is just blank. Pretty useless capability. It would be much more convenient to have the info on the app like it says it does and avoid having to look for flight monitors in the airports. The app has come a long way from the absolutely pointless direction it has last year, but unfortunately it has a disappointingly long way to go.
I Don't Understand the Hate
by Anthony Park on 2017/09/16 03:54
I've used this app quite a few times to date both for booking flights and for managing my booking/boarding pass. It's worked perfectly every time in a speedy manner. One time recently I even had a situation where I had booked a flight and actually checked in already, when I realised I wouldn't make the flight. I rescheduled to later flight, at no charge (the tickets were the same price, and Southwest don't charge for changes) and switched my boarding pass, all in a few hassle free taps. I really don't see any downsides once you are used to Southwest's seating policy and play ball. The only thing I would like would be for SW's cabin crew to keep their announcements to a minimum as it sometimes feels like they go on forever and can be annoying if you would like some peace.
Best Airline App
by McTavish3 on 2018/02/04 17:19
The LUV airline shows it ALL the time. I am such a HUGE fan of Southwest. The airplanes are comfortable, the WiFi usually works, the app is easy - and the people are AWESOME. When I use other carriers I marvel at how little attention they pay to their customers, and the lack of joy. I truly feel a difference and at home on Southwest. The app is great for managing trips and access to boarding passes and all other needs. The no change fees is outstanding for a frequent flyer with many changes - and knowing that my status will not put me in a middle seat for a late change is great. I have a bad back and am able to be seated comfortably - I even like the short hops for connections because it helps my back to move around. Much LUV - my favorite airline!
So much for early check in
by Baconluvr99 on 2018/10/16 21:31
So disappointed! I paid for the early check in service so I didn’t have to get up at 5:40am the day before my absurdly early flight just to check in. First surprise was they charged me $25 to get the early bird check in not the $15 that I thought it would be. I guess they figured they really get more people to sign up for the early bird check in on those super early flights so why not jack up the price, right?! Then come to find out only the second half of my flight was checked in and I didn’t even get an A spot. For my $25, I got a B spot. So as I’m checking to see why I even paid extra for that, I notice that my first leg had not been checked in “early bird” and I had to check myself in. I got the A45 spot. Probably not a full flight. This is just another reason I will be shopping my flights much more closely for myself and my family. Southwest you have managed to change me from love ya to can’t stand ya in less then a year. Yikes.
Almost missed flight due to boarding pass issue
by lasonnambula on 2018/09/16 14:19
The app did not allow me to download boarding passes for my companion to my wallet. We had multiple flights on the trip. It was unclear that the two downloaded passes were for me only, because of the arrangement of the information on the page. When we got to security, his passes were not there. When I investigated further, there was some tiny gray text that said we needed to go to a kiosk buried at the bottom. Then we had to run back to the kiosk, stand in line and do the long security line all over. If certain boarding passes in a single purchase can’t be downloaded to wallet, please put a large alert message at the top that one or more travelers will need to go to kiosk. This is essential information that should be clearly communicated up front. I have not ever had an issue with other airline apps where I was not allowed to add all passes to my wallet for all travelers. This was my first time on Southwest.
Ummm... frustrating
by *the*amanda* on 2017/11/07 11:25
I used to use this app all the time and it was awesome. One day, it stopped working. I could no longer log in.... just boom! Wouldn’t work. I even called customer service after reading online that this was happening to a lot of people and she acted like she had no idea what I was talking about. Fast forward to today, I can’t sleep so I visited the App Store to see if the app had been corrected. I re-download it, try to log in.... error message. I come back, start reading reviews and finally see a note from a developer that says they block passwords longer than 16 characters. UMMM THIS INFORMATION WOULD HAVE BEEN HELPFUL MONTHS AGO. Also, why the hell does it matter how long my password is? I’m traveling again later this week and hope that the app will actually work, since I had to change my password just to start using it again.
Just a few things that will ease use
by Carsonise on 2017/10/31 00:29
So far the app has met the majority of my expectations. I can book all of my travel needs in place which is great. But there are really only two things that would put my experience into 5-star status. Why can’t the app save my reservation searches? Why do I have to always re-enter my confirmation every time I need to look at reservation information. When I travel for work my airfare is booked by a travel coordinator, who then sends my confirmations to me via email. So in those cases, my flight isn’t available on my RR account. When I use the app to check-in or review my flight info, I am always needing to search for my email, copy the confirmation number, switch back to the app, paste the number into the app with my name. Too many actions for a simple task especially after I’ve already searched for a booked flight. Once I’ve checked in, can’t these searches be added to “My trips”? The other feature I’d like to see is the ability to add past flights via the app. I’m already logged in to my SWA account with my RR#. It’d be great to be able to have the option to add previous flights and/or have current trips added during the check-in process. Other than those two things, I am very happy with the app.
Southwest App needs a lot of work
by Ocelot Ocelot on 2017/11/20 23:53
To date there are plenty of airline apps that are far better than this one. They offer simple things that are very important to make air travel easy. For starters the Southwest app lacks the ability to access travel itineraries for family members traveling together. This shortcoming is exceedingly burdensome on the person responsible for the family travel. Multiple requests to add this functionality over many months have resulted in nothing. I was recently asked to participate in a beta test of a Southwest app update and the experience was a total disappointment. Not only was there nothing new being tested regarding companion itinerary tracking within the app, but the functionality being tested appeared to be things such as airport maps or airport transportation information that would add very little value to the average Southwest customer. Bummer. There are many other ways this app could be improved and it would not take much money to achieve these improvements. So until they throw a few more pennies toward a simple upgrade my rating stays a one star. Just no excuse for a clunky app for a major US Carrier.
flexible snd fun flights
by Galloping Goddess on 2018/06/03 14:35
Southwest Airlines is the most flexible airline in the USA! This airline does not charge for your luggage carry on and two checked bags!! if you travel often you already know if you change you flights for any reason to you have to pay a huge change fee on most airlines but NO change fee ever with SWA!! It is true that there are no assigned seats but it is really not a problem! Be prepared to check in 24 hrs in advance to get your boarding pass for best position!! The fares on Southwest are usually the cheapest for most destinations in the US ! SWA s also flies to the Caribbean and Mexico and they will be flying to Hawaii next year! The best part about Southwest is that the staff is relaxed and friendly and they make your flight FUN!! I ❤️SWA!!😀
Flights on other airlines confirm my love for Southwest!
by MWood55 on 2018/04/08 19:02
Every time I am forced to take a different airline (Southwest doesn’t fly to some of my airports and no late flights from West Coast), my love for SW grows. Good seat room compared to other airlines, plenty of overhead space (unlike American who forces you to check anything bigger than a backpack), polite team members, easy check in and fewer delayed/cancelled flights! The ONLY complaint I would have is the night luggage crew in Norfolk. If arriving after midnight you should plan an EXTRA 30 minutes to get bags versus flying in any other time or location (without fail bags are VERY late arriving...3 times in a row so it’s not a fluke). I am on the road 20+ days per month and overall SW is by far my favorite airline!
SWA all the way, everyday!
by ProfessionalMuse on 2018/03/22 02:52
I simply would not trust any other airline like I do Southwest. Too many times they promise a cheaper price but then they charge so much for baggage and other reductions fees. I like the prices to be simple and upfront. As far as I’m concerned baggage costs are the biggest rip off in the airline industry. With SW I know what I’m getting up front, no hidden fees or BS. Of course I typically enjoy the flight attendants (some are comedians!), and thank goodness I have only run into an occasional stubborn stewardess. Plus the flights are always smooth and comfortable... and rarely delayed, altho this past winter has been an exception at that rule. Bottom line: If SW flies there, I fly with them. Why chose any other Airlines if you don’t have to? SouthWest is the best!
Two changes needed
by nsns sn on 2018/05/26 21:29
When booking a young traveler without an adult companion, we must use the full website. But if you try to book on the app, you don’t learn that you must use the full site until the END of the booking process. How hard would it be for a pop up window informing you of this after the name and age is imputed . Not hard at all. Just needs a lil programming. On the same note, the screen that ask for parent guardian info on the full site doesn’t pop up until all the payment screen is completed, then it erases your payment info and therefore it must be reentered. SERIOUSLY! this should be fixed. And this isn’t my first complaint about these issues. Will anyone listen today? Dan Watson
So convenient
by momma hamm on 2018/03/17 03:25
I’m a technologically challenged middle aged nurse. To say that I have no game whatsoever when it comes to apps, smartphones, etc, is putting it BEYOND lightly. With my Southwest app, I am a booking QUEEN. I just booked my flight across country for myself and my family in about 30 seconds. Seriously. Oh, and that sick kid I had to deal with last month with a scheduled flight... SWITCHED IT! No stress, no lost funds. Checking in? Did it from my couch last night, with ONE click. No hunting for stupid ridiculous confirmation numbers in some months old email that “I know it’s here somewhere” Some will laugh at this review and turn their noses at my archaic status. But there will be some who (very quietly) completely identify with this old geezer who LOVES her SW APP
Snacks and wireless access
by KFSLP on 2018/12/02 11:42
I found out in this flight that you no longer serve peanuts. I know that some people are allergic, but there are others who have allergies to gluten in pretzels. In fact, their are many types of food allergies. It is up to the individual to identify themselves so that they can make proper food choices. As long as things are pre-packaged there should not be a cross contamination. Hopefully Southwest will reconsider some of their snack items to offer a small variety besides pretzels. WiFi on the plane is difficult to access unless one is a priority traveler or one wants to pay extra money. In this day of technology, Southwest should consider full access WiFi to allow people to access while traveling. Thank you for letting me voice my considerations.
Best model of customer service
by ErosfromAustin on 2018/06/04 04:17
My wife and I recently took a trip to Philadelphia, and due to us arriving late for check in to our starting flight, one of our bags got left behind. So that was our fault, but none the less stressful. When we arrived to Philly and discovered what had happened we went straight to the baggage claim office and they said that the bag might be on the next flight in from where we originally departed. The lady then reassured us that if the bag is not on that flight, it might show up the next day, but they would personally deliver the bag to our hotel, so we wouldn’t have to make that extra trip! Who does that in this day and age? Thanks Southwest for your awesome customer service!!!
Good iPhone app
by fr8rcaptain767 on 2017/12/08 14:48
I’m satisfied with this iPhone app. It isn’t as polished as the Delta app (it has issues too), but does what it’s supposed to do. Here’s a list of things that could be better: 1. Family (or companion) check in and boarding passes. I fly SWA a lot and qualify for the companion pass, yet I have to check my companion in separately. Odd. 2. The boarding pass does not update once in the Apple Wallet. This forces me to use the app at the airport to get gate information. Any delays aren’t updated either. This is a standard feature on the Delta app. 3. I HAVE experienced the connectivity issue. Usually this goes away if I reopen the app and turn off my vpn. Several of my airline apps do not work while running a vpn.
i love southwest
by Ron78240 on 2018/07/09 22:58
I am bias cause i love southwest. Southwest experience has always been positive to me. i don’t have to dread about penalty and their focus is their customer. Great experience from booking to baggage pick up. Southwest always makes you feel they exist for their customers. i even have a situation that my friend wanted something that i have to freeze. it created lots of moisture the staff at the counter provided me a container so i can bring the stuff to my friend. The quality service they provide with the most reasonable price is great value. Tell me why i cannot stop bragging Southwest. I even have miniature southwest airplane in my office. i wanted to have Southwest jacket and back pack. i wonder where i can purchase it
Always Fly SouthwestAirlines
by !Cinderella! on 2018/06/01 13:21
I’ve flown SouthwestAirlines for many years and have always been very happy! I’ve been flying with my granddaughter since she was 6 months old and she’s almost 4 years old now. She’s grown up saying, “Southwest” Everyone working for SouthwestAirlines has been extremely nice and accommodating. SouthwestAirlines is my home away from home! The only thing I don’t like is the peanuts! My grandchildren have allergies and it would be nice if some amazing VP would make history and remove peanuts from the complimentary snack and make it something else peanut free. 2 in 13 people have allergies and it keeps rising. Make it new and refreshing and make an airline statement to support those with allergies! Thank you!
Not user friendly
by cakesbymeg143 on 2018/06/27 17:50
The latest version of the app no longer displays whether the current flight is on time or delayed. I have to click through several places to find this information, and on the day of my flight, this is the most important information to have readily available. It would also be helpful to have the gate where the flight will land, so that you can determine how far you’ll have to go to catch your connecting flight. I tried using the Flight Status feature to find the gate info, however all that was displayed for my current flight was “now boarding”. Why does it no longer list the scheduled and actual departure and arrival times and gates? Just knowing that the flight is boarding is not helpful at all. The app is easy for booking flights. Hope to see some improvements for day of travel. Thanks!
Boarding pass at check in??
by jcraig713 on 2018/04/06 17:21
This app is just ok. The ability to send boarding passes electronically to email or phone app should be very prominent in the check in process. After logging on to the app and checking in, all I see is the DONE button and a link to instructions on how to send boarding passes to a mobile device; instructions which do not reference any functionality in the app to do so. Chances are, if you’re checking in from the mobile app, you want an electronic boarding pass too. If the answer to this rating is “um hey, you can do that in the app” then the rating is appropriate because if it is not intuitive enough to find the functionality in the app’s check in process, then it’s a waste of functionality if no one can overtly see this ability exists. Delta and American Airlines makes this very simple and easy in their online app.
Southwest App is Amazing!
by Tiara PR on 2018/05/07 18:19
As a frequent traveler, Southwest is my airline of choice for many reasons! Besides always finding a competitively priced flight I need, it’s so easy and efficient to open my app. When I go into my app, it allows me to quickly look at future and past flights, check my flight status, snap my mobile boarding pass, review my A-List status (I love being an A-Lister!), and most importantly, change my flights with no penalties when I need to! To do all of these things just by pulling out my phone is incredible! And if I need to speak to someone, the customer service line is one click away. As a PR professional, this is one brand that I feel deserves 5 stars!
Rating Trends
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All Versions
5.0
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1,601,769
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169,809
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11,819
 1
27,872
Current Version (5.11.0)
5.0
1,815,700 total
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1,590,545
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164,980
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31,526
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8,725
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App name
Southwest Airlines
Description
Book a flight in just a few easy steps to one of our 99 destinations Check in, change or cancel your domestic flights. You can also book and check in when you fly with us to any of our international destinations. Plus, add extras like EarlyBird Check-In®. Super-Fast Shopping & Booking Book a trip in just a few quick taps. Use Face ID to make booking even faster! Everything you need to Travel Get the information you need right at your fingertips on the home screen - gate information, boarding position, flight status and more. Boarding Pass on the Go No need to visit a kiosk when you get to the airport. Get your boarding pass 24 hours in advance and save it to Apple Wallet. Inflight Entertainment Not sleepy on board? Use the app to take you to our Inflight Entertainment Portal where you can watch Free Live TV1*, listen to Free Music1*, play Free Games, access on-demand TV content2*, and now watch Movies without having to download a separate app2* *Available only on WiFi-enabled aircraft. Limited time offer. Where available. 1 Due to licensing restrictions, on WiFi-enabled international flights Free Live TV and iHeartRadio may not be available for the full duration of flight. 2 To view movies and select on-demand TV content, download the Southwest app from the Apple App Store before your flight. Airport Pickup and Drop-off Thanks to our partnership with Lyft®, you can now use the app to help you request a Lyft®! You’ll know key information like estimated time of arrival and estimated price before booking. More of a rental car person? You can do that in the app, too. Cars, Hotels, and Vacations Use our app to quickly book all of your travel needs Earn Rewards when you Travel Sign up for Rapid Rewards® and earn points on your flights. You can then use those points to purchase more flights!
Love this app
by Ernestobfff on 2018/12/09 07:40
I’ve never written a review for an app.. but I love the Southwest App so much I would like to show my appreciation. This app is so helpful for booking and changing flights. It’s a breeze to navigate and find all my past, present, and future travel. Thank you Southwest for making a great tool!
Never had a complaint until now
by nopemoco on 2018/12/09 05:45
I used to be able to get my boarding pass on the app and see where I would have a layover and how long I’d be there but the past few times I have tried to it says I need to go to a kiosk. Very inconvenient.
Ketch a flight
by Canttired on 2018/12/09 02:17
Excellent service. Affordable rates
Good, but horrible memory
by jshxhcje on 2018/12/09 02:10
Was quick to buy tickets, but didn’t remember my passenger information.
Works ok but lazy coding
by TxTrey on 2018/12/09 02:09
I created an account through the app and pushed the app into background for a moment. Upon returning it wiped all my information so I had to enter screens of information again. I missed the last character in my phone number and great that it caught error. Not great, it wiped all the numbers and I had to enter again. Multiple items that could make it easier on the user aren’t implemented.
Awful Functionality and Speed
by HSDEVION on 2018/12/09 01:59
Needs several fixes to even compete and function on a basic app level
So is fine
by cchdux on 2018/12/08 22:35
Works great
Very pleasant.
by dapeters on 2018/12/08 21:12
From curbside checkin to the wheelchair attendant to security and Alex at the gate. Everyone is so pleasant and helpful. I love southwest
Easy Peasy To Use
by Goody Uncle on 2018/12/08 18:51
Love my SWA app. Everything at my fingertips and never a hassle to login. Would like it if I could share my fellow traveler’s boarding pass with them so they can stick it in their wallet. Other than that, all is good.
Amazing simple but missing pre booked seats :-/
by Tdw😀 on 2018/12/08 18:01
Love southwest The only issue is the boarding experience is terrible Why not be able to pre book a seat? It would make everyone’s lives easier and we would pay for that
GREAT
by DATDUDE323 on 2018/12/08 15:32
Always able to do what I need to do on the app.
Unbelievable stewardess
by Sgnld on 2018/12/08 15:23
I flew from Midway Chicago to San Jose Costa Rica for dental work 12/4/18. On the leg from Houston to San Jose, a stewardess named Traci amazed me. She not only guided us, but entertained us. From the couple going to get married in CR, their wedding party and individual fliers like I was, she made each of us feel like we mattered. Traci had every one in the cabin shut off their reading lights. Then asked us to press our call buttons to make sure they worked. Results - two LED lights above each seat bordering the aisle. Looked spectacular. Traci then surprised the couple by introducing and congratulating them. We all applauded. Way to make memories, Southwest, instead of just an airplane trip. I am 66 yrs old. Flown a lot. Never saw anything like this or ever wrote a review before. Many flights would not have wanted to see my review of them :-). Way to go Southwest and Traci.
Great site
by Ritapfsnsd on 2018/12/08 12:56
Great airline with an easy to use app.
Mr traveler
by mr. traveler on 2018/12/08 12:47
Two things that this app lacks are no link from viewing itinerary to check in screen auto fill info and a place to show unused guy from cancelled or changed flights.
Love SW
by whaaeva on 2018/12/08 04:43
I just love Southwest. The service is wonderful and the prices are great. Thanks for a safe and easy trip to visit my daughter in the military.
Unsympathetic to less abled passengers
by -all my nicknames are taken on 2018/12/08 01:12
Easy-to-use app, but no way to request a wheelchair for gate assistance. I’m getting tired of calling customer service after making a reservation and having the agent tell me that I should have requested assistance when I booked.
Webpage
by Feenix1 on 2018/12/08 01:07
While viewing/booking flights from iPhone 7plus with the southwest app after putting in flight info to where I want to go and then pick on show fare breakdown and at the bottom of that page it shows the breakdown. But the left side of the breakdown has words over written by other words so it is not readable.
My favorite thing
by Fish and Cookie on 2018/12/08 00:22
Love the flexibility of Southwest!!! This is the only airline that truly makes it easy to change flights plans. We’ve had quite a few months trying to get out to visit our new granddaughter and so many changes came up in our life. We love you southwest for being sooooo helpful and flexible!
Great airline
by drakes memaw on 2018/12/07 22:52
I always fly Southwest. Everyone is always real friendly and helpful. I wouldn’t fly any other airline. Keep doing what you’re doing.
Check in
by oregtree on 2018/12/07 20:23
This check in app is horrible, it doesn’t show my boarding pass, I have to go to the kiosk.
Check-In Fast & Easy
by alphahusky on 2018/12/07 18:48
Southwest makes check in so convenient. I did it from my phone!
Cannot go anywhere after selecting dates
by Wekadeki30 on 2018/12/07 18:32
Ok I've selected my travel dates, now what??? The app doesn't go anywhere from there. No back button. No nothing. Can't book a flight without selecting dates but the app doesn't allow you go anywhere after dates are selected. What gives???
Flying reservations
by yogigolfer on 2018/12/07 18:01
Happy to book with Southwest. Feel secure flying with the best.
Very convenient
by trigirl71 on 2018/12/07 17:46
Not having to print boarding pass is great.
Lina Patel
by lina pradip patel on 2018/12/07 17:32
Very good. I have 1 year old baby girl. I always use this airline. I like it.
Great App
by Rehoboth beach guy on 2018/12/07 16:35
The organization and ease of use of the Southwest app is exceptional. Thank you.
Review
by PoloMo808 on 2018/12/07 16:26
Great App.....
Thanks
by Karlonm on 2018/12/07 15:09
Again I’m pleased with SWA service and ease of changing flights
Nashville loves Southwest
by Brentwoodtennessee on 2018/12/07 13:23
If Southwest doesn’t fly there, Nashvillians don’t have any reason to go there. Great prices, always on time or early, delightful staff, cutting edge tech. #truth
Crashes every time
by Spgoo8 on 2018/12/07 12:15
I’ve been attempting to use the app for the last two days and every time I get to the booking screen it returns home. Super annoying when trying to see the fares. I’ve used older versions of the app before which worked great but this new version needs to be trashed.
Southwest ❤️❤️
by Jajuiscool on 2018/12/07 11:56
I love southwest. The people behind it must be my kind of people. Unpretentious, efficient, kindness, open mindedness, flexible. Outstanding customer service. Great prices and I mustn't forget no charge for luggage !! Love love southwest.
Early Bird Option
by Lovecici854 on 2018/12/07 08:20
Have you dropped the early bird opinion. It was not available when making the reservation.
Text me to remind me to check in
by NicoleJohansson on 2018/12/07 03:48
It would be a great feature if your app sent me a text message 24 hrs before the flight to remind me to check in. Thanks!!
Landscape only?
by fbara on 2018/12/07 03:30
Is this 2008? This app only supports landscape mode. That's completely unacceptable for an app of this kind.
Excelente servicio por medio del app
by AMIR FUFI on 2018/12/07 03:13
Espero tener buen viaje
Always logs out and doesn’t remember user.
by wishch on 2018/12/07 00:58
So many features lacking that other airline apps have now. Most annoying is it Logs out and the user must log in from scratch every time.
Early bird BS from Southwest
by WWWWHW on 2018/12/07 00:34
I paid for this feature and drew a ‘C’. Don’t fork over the $20!
Super fast booking
by elmacm on 2018/12/07 00:20
Wow so fast to book a cheap flight! Really good UE
Gift card
by dyna7mite on 2018/12/06 23:50
Only complaint is it is hard to use a SW gift card when using app - couldn’t find
Could be better
by FamTravel on 2018/12/06 22:53
Why can’t I get boarding passes for my family? Have to log into each separate account when the tickets are linked. Annoying.
Tickets
by nucseal on 2018/12/06 22:18
Unable to use the etickets. He has to still print off a paper ticket which is old hat. Very inconvenient.
Doesn’t send good notifications
by 1234q4321 on 2018/12/06 19:25
This app doesn’t send me a notification that reminds me to check in like the American Airlines app. I also cannot purchase points through this app or access the flexible fare calendar. Overall, it’s okay as I’ve booked several flights through it, but not great.
👍🏻
by Hienle1989 on 2018/12/06 18:47
Southwest is so awesome. The app is super fast and efficient. Love love love southwest.
Payment system
by Al_EP on 2018/12/06 18:39
The payment system had me input my information four times. It kept changing the number on my exp date. Could be made more efficient !
Love SW
by wynnie1950 on 2018/12/06 16:10
I love SW Airlines. It's the easiest, friendliest & most economical airline I know. It has non-stop options that aren't available on other airlines. The only downside is that I can't book a flight on my iPhone. I have to use my computer or call an agent to complete the process.
Round trip
by Bitterlizard on 2018/12/06 13:28
No back arrow after selecting dates on round trip flights! Only lets me book one way
Gone
by phxkk on 2018/12/06 11:54
All history erased
Can’t login
by Le0nidas09 on 2018/12/06 06:33
I can’t login to the website just fine but get a forbidden error anytime I try on the app.
Charged my card instead of using credit!
by Beeberly on 2018/12/06 05:40
Trying to change my flight date and the site didn’t give me the option to use my credit and charged my card again! I want my money back!
App should keep all family member info
by Singing 123 on 2018/12/06 03:59
It is really frustrating to put all information for your family members, even if you are the one doing allthe tickets. the app should be atleast smart enough, if not automatically save above info, to populate all passenger info from the rapid rewards number. This will greatly improve the user experience on the website.
Always Reliable!
by Derrick Forsythe on 2018/12/06 03:44
I am always thankful that I can count on Southwest to not hit me with any surprise fees. Flights are always on time and usually arrive early, and service is exceptional! I recently flew another airline booked by a friend and was reminded why I always choose Southwest.
Returns to home page suddenly
by bbomb99 on 2018/12/06 03:36
I had to start my booking over 3 times. I would get to the payment page and the app would all of a sudden take me right back to the home page and I would have to start all over. Really annoying!
Vacation
by 67Pete on 2018/12/06 03:36
Easy and convenient flights to booked on this app
Southwest is the best
by cylitalo on 2018/12/06 03:04
Only airline I fly!!
Could not add my ktn
by Saturn222 on 2018/12/06 01:36
Boo!
Vandal
by freakyflier on 2018/12/06 00:59
Love Southwest. As a frequent flyer the only disappointing thing is there are no power connections in the seats. That would be the one thing I would recommend if you were considering any amenities.
Convenient
by 1mex on 2018/12/06 00:40
Relied on the convenience - thanks
Battery Waster
by #1ABWJR on 2018/12/05 23:15
This app drains battery, pure and simple. As soon as you open it, it maxes out iPhone display brightness. There is no adjustment. No workarounds. I’m deleting as soon as my flight lands.
Fix
by JD3BEASTMODE on 2018/12/05 20:52
App is highkey trash
Boarding pass
by !!*! on 2018/12/05 20:46
I get my boarding pass on this app then when I need it and I’m in a hurry and I try to retrieve it - I get a dialogue box saying my session has expired! With a button that says “OK” but IT’S NOT OK!
Old man
by hallakaaa on 2018/12/05 20:18
The site is horrible since you can’t pick your own seats like all airlines around the world does. I am extremely claustrophobic and you seat me at the end of the plane. You don’t allow me to chose an Isle seat. It’s not too customer friendly. My apologies for being honest.
Good experience
by Mini451 on 2018/12/05 20:17
Quick and convenient!
Jose Alvarado
by jose10992 on 2018/12/05 19:53
🌴🌴🌴
.
by MicP71 on 2018/12/05 17:32
I’ve flown with several airlines. Southwest is he best. I’ll only fly with y’all from now on. Thank you.
Check in
by Mo Greenslade on 2018/12/05 16:07
Thank u for making it t user friendly
Southwest Airlines Is The Best!!
by Golden Tiger Too on 2018/12/05 15:49
Making plans for a business trip to Washington, DC........Southwest had the best prices around! I absolutely love this site, the company, and it’s courteous employees!
E-Z
by CaliVegasLady on 2018/12/05 15:33
It’s very easy to make flight reservations using the mobile app; thanks Southwest, the best airline in the air 👏🏾
Love the app. Two feature requests
by techgeek314159 on 2018/12/05 14:23
1) on payment screen, give option to pre-fill my address from my RapidRewards profile 2) Apple Pay integration! I don’t like having companies save my credit card as breaches have proliferated ... Thanks for a great app and a great airline product as well!
Awesome
by aloha forever bee 89 on 2018/12/05 12:04
Awesome!! Very convenient and easy to use
J Bryant
by pittsbugh on 2018/12/05 11:13
This was painless. Awesome
Awesome app!
by HeronGomez on 2018/12/05 06:17
Everything works and syncs with my account. Love this app!
SWA App
by mikep1967 on 2018/12/05 05:40
This app doesn’t allow me to check in for my flight.
Password hassles
by kgiwusuxuff on 2018/12/05 03:49
Typical password hassles
Great
by matttexas72 on 2018/12/05 03:27
Love this airline
Love Southwest Airlines’ Team!
by Shenglish1229 on 2018/12/05 03:26
If Southwest doesn’t fly there, I don’t go! Southwest is the friendliest and easiest airlines to fly. I love the convenient flight schedules, the low fares and lack of expensive add ons. And last but not least, the great customer service at every level! Thank you!
Sherry
by SherryWest on 2018/12/05 03:03
Great automated service!
Highly Inadequate
by this is my fifth nickname try on 2018/12/05 01:09
You guys need to pull up United’s web site and study it’s full capability. Yours in embarrassing inadequate in comparison. I fly over 100,000 mike per year and find yours very limited in functionality.
Awesome airline
by Sooner dooder on 2018/12/04 21:15
I only like to fly SWA! They are the absolute best!
Southwest
by pamysu on 2018/12/04 19:04
Southwest is fantastic!! Everything is easy with this airline!! Thank you!
Awesome
by Dottie sunshine on 2018/12/04 18:15
Awesome!! Love southwest!
Most comprehensive and intuitive app EVER!
by TheSullys7 on 2018/12/04 17:23
Truly the best!
Auto maxes brightness
by Poach.in on 2018/12/04 16:26
On iPhone X and the app turns brightness on full.
Southwest Rewards Credit Card
by aalester on 2018/12/04 16:21
Was not offered the link to use credit card for the first time after being approved! Called Southwest to let them know there was a glitch and they stated there was nothing they could do, I ended up using an alternate payment but was unable to take advantage of the promotional offer of applying and being approved for credit card prior to 1/19/19...
Checking In
by Almondjoy70 on 2018/12/04 16:16
I love the way it’s so easy to check in now just a couple clips
Terrible
by hdjfhfirjebsv on 2018/12/04 14:52
Can’t pull up boarding pass on phone
Southwest Airlines Mobile App
by Bread of Peace on 2018/12/04 14:43
Love the airline, love the app, & love their customer service.
Wallet feature
by SWA Flyer kent on 2018/12/04 13:18
Wife and I booked and checked in together. When I sent the boarding pass via text to my iPhone, the link showed both of us, allowed me to add mine to my Wallet but said I had to print my wife’s from the website. Never had that happen before!
Soutwest to Remember
by Laurence M. on 2018/12/04 10:57
We board on our way to LAX from TPA airport. With our daughter and all the bags and luggage to travel international. Southwest system is very efficient. From th online boarding and luggage drop off. Staff make sure that customer’s are assisted and helped. We will thank all the staff especially “ARICA” who made are start of the day and travel special. She is very accomodating and knowlegable. Southwest should be proud of her and thankful. Great job Arica and southwest! Laurence M.
Freaky fast
by jadeandjaded on 2018/12/04 03:57
I appreciated the quickness and easiness of booking my flight thru the Southwest app. I would do it again.
best airline ever!
by Davis Chef on 2018/12/04 02:26
Free checked bags
Bk
by bellek62 on 2018/12/04 02:16
I never thought booking flights can be so easy and the fact that you can change them through the app was amazing! Thank you Southwest for making flying easy!
Phone App Reverification
by unknown-too on 2018/12/04 01:23
So it’s been a while, hopefully it be an even longer time to my next flight- My phone app reverification - its my phone, my name, really?
Holy Cow!
by Jelly-Arroyo on 2018/12/03 23:11
Southwest is such a great company over all! I was just told devastating news that my husband is going to have to go through major therapy due to his newly diagnosed disease. Little did I know 1 day after booking,My Husband would feel so ill he wouldn’t be able to walk let alone sit on a 3 hour flight. The southwest app allowed me to change my flights with no issues or call in and be transferred to department to department. Which made my experience greatly memorable and pleased!! #sogettingasoithwestcreditcard NOW!
Age for separation?
by Cajunbear in Texas on 2018/12/03 22:10
Our recent flights on Southwest were the first I’ve taken with any of my children, and these with my 8 yr old daughter. The service, timing and cleanliness have been great. While one employee was great about letting us on in the family boarding, I was disappointed to be informed by others that the cut-off for family boarding (in order to allow parents to be seated with their children in this unassigned seating experiment) is 6 yrs. I’d like to know which of their employees would be willing to sit separated from their 7-8-9-10 yr old children. I feel that 6 is far too young to cut off the ability to sit with young children.
I Love Southwest!
by Merriam3 on 2018/12/03 19:43
Most consistently on time, most pleasant personnel, least waiting time on phone to reach a representative, easiest to use/most straightforward iPhone airline app! ❤️❤️
Adding bags
by suitcasw on 2018/12/03 18:36
How do I add a bag? I book flights for my company all the time.
Wcarney
by Wcarney on 2018/12/03 15:56
I think the flight attendants are pretty flip and entertaining. Maybe a little too much.
Seating
by dannd588 on 2018/12/03 14:25
Paid for early bird, still in group B.
Retrieving boarding pass...
by Hawk6815 on 2018/12/03 14:09
The app could be better designed and not take multiple levels to pull up a boarding pass. Also, a checked in flight should appear on your list of up coming trips. Still needs some refinement.
Peace of Mind
by NOLAgirlinSFL on 2018/06/09 21:22
Love this app and Southwest. I try to only fly Southwest when flying home. It’s a direct flight and the app makes booking, checking in and obtaining the boarding pass efficient and convenient. I appreciated it even more when my mother was ill and I flew home for the battery of tests needed for her. I booked a last minute flight for Christmas Eve. Most flights were atrociously expensive but my Southwest flight was $75!!! I couldn’t book it fast enough. My mother was diagnosed with stage 4 cancer so my return flight was pushed back. I easily changed flights through the app within crazy fees. This occurred a few times as my mother quickly succumbed to the disease and I had to postpone my return flight again. I cannot express how unbelievably thankful I am that during such a fluid, emotional and challenging time that my travel was so easily changed through the app at any time - and that I did NOT incur RIDICULOUS fees (my friend recently paid $250 to change flights to a less expensive flight through another airline???) that would’ve compounded my anguish at such a time. I already loved Southwest but I’m this day and age, I appreciate them even more.
I Love Southwest!
by Marcy B who loves Southwest! on 2018/04/17 00:49
I totally appreciate the LOVE! Every time I fly this airline I walk into an atmosphere where the employees have the freedom to be funny, to bring more of themselves into their jobs (on my last flight between Philly and Denver the flight attendant sang- she was awesome!), and where they seem to genuinely enjoy coming to work and also working together as a team. That happiness is contagious and only makes me want to add my own energy to it. (“What the world needs now is love, sweet love...”) I fly often, and as often as possible with Southwest. Pulling up to the airport, my own smile begins as I get out of the car and head to curb side checking; I know that from this first moment of my “Fly Southwest” experience, I will encounter energized, proactive, and friendly people who do a great job. And I know that the experience will simply continue through the moment I touch down at my final destination. I also TOTALLY appreciate the lack of baggage fees and the no-hassle trip change policies. Such a relief, and such an example of a better way to work with and treat people. We are all one human family and life is hard enough. Southwest makes it better!
Horrible experience
by Jaidennnnnn on 2018/06/13 15:57
The customer service was very rude. I have been on a plane over 10 times and Ive always had great friendly/funny Pilots, flight attendants, anybody working on the plane that Ive encountered customer service with. And to me thats one of the most important things. They were EXTREMELY rude while I started to feel sick on the plane which has never happened to me before I always have great flights with no problems, but usually I fly through Delta. I will NEVER fly with Southwest again because of how rude the workers were to not even just me. They were also super slow on getting our drinks out and no snacks were offered, which I thought all airlines offered snacks. And when I was using the bathroom I had forgotten to lock the door, one of the ladys working knocks and then OPENS the door to tell me I need to lock it. Luckily I wasn’t in the middle of going to the bathroom I was just about to wash my hands...I didnt notice if maybe the door was slightly open and she saw that I wasnt going to the bathroom so she opened it..but either way I thought it was rude of her to just open the bathroom door knowing I was in there. I didnt happen to catch the girls name that I had bad experiences with but she had short blonde hair, slightly bigger.
Disappointed
by The katzmeow on 2018/07/06 00:39
I have had fairly good luck w/ this app, however this review will highlight the reason NOT to pay for the Earlybird Check-in (36 hours before the 24 hours check-in). It cost $15 and you would think that you get a preferred boarding position in line. I was unable to do this on the app, even though it has a place to put your information and credit card data in, but no place to submit after all of your personal information has been entered. I finally called the Southwest rep and she completed the transaction via her terminal, (well within the 36 hours requested) however, she was unable to tell me my boarding letter and number. I would need to check-in during the regular 24-hour booking. When I received my booking I was shocked to find I was a B-13 and a friend who was traveling with me and chose not to pay, was a B-2.!! I called the SW rep and was given a feeble reason “that they just log in and give you a boarding number that is available at the time. They do not check to see if other passengers have a number higher than yours.” WHAT!!? Then what is the reason passengers PAY for a FAKE 36-hour boarding pass. Learn from my mistake and DO NOT PAY for an inflated fee that does not get you preferred boarding. Shame on you Southwest!
Good app overall, enhancements needed
by DLhuegs on 2018/01/23 20:35
The app is great if you’re booking your standard one way or roundtrip fares. It would be nice if you could book multiple destinations and legs of a trip within one booking in the app the way you can on the website. Also, it would be great if you could purchase inflight wifi from the app since our credit card and info is already attached there. Currently, you go through the website and browser. Also, if southwest could figure out a sign-in situation for the wifi to use on more than one device you own, that would be great. I had to pay $8 twice because I purchased the wifi on my phone first and then realized I needed to get work done on my laptop but could not use the same connection on more than one device. I believe Delta has figured it out, but it would be a great enhancement so I’m not double-paying or have to change my phone plan to use that as a hotspot for my laptop. If we’ve paid for wifi, it’s fair to be able to use it on multiple devices you own through some sign-on feature.
A great suggestion from my Sis
by I LIKE FREE 1965 on 2018/10/07 15:57
While planning for this trip to see my Sis in Washington, I must have looked on every site and looked up every travel carrier there is. A very slow and tedious process. I was so done and about to give up because I could not find what I wanted which was a cheap trip from Seattle, WA to Long Beach, Ca where I live. I did not want to be anywhere near LAX’s chaos, I just wanted to get home quickly. My Sis suggested Southwest which I was surprised that I hadn’t checked out. Booked me a trip just like! THEN - my hubby told of a time conflict he had - he had to be back in LBG on Monday. No problem, I thought, I’ll just talk to a rep to get the date changed. And I did talked to the rep and she assured me of the change. I printed out the tickets, didn’t look at the dates and left. (My bad) It wasn’t until I got ready to check in for the flight that I started having problems. Called a rep and guess what- no dates had been changed. Had to cancel so many things - horrible! The rep I talked to was so nice -LIZ - which why the rating is as it is but that rep bought it down. You only had ONE job...
Beware Southwest Voucher
by Soon to be previous customer on 2018/04/30 14:02
I received a Southwest 100 voucher from Southwest after spending several hours delayed in the airport. I was pleasantly surprised until a attempted to use it but needed to cancel due to family emergency. What they FAILED to tell me is the voucher number changed to the flight I cancelled thus when I attempted to use it utilizing the voucher number it wouldn’t let me. I attempted to call southwest but this was during the hurricane emergency and several of their customer service locations were not available. I certainly understood that so I went ahead and scheduled my flight WITHOUT the voucher credit. Finally I got ahold of someone who said they could extend for another year because of my trouble and they could see where I had flown again with the voucher but they encouraged me to wait a couple of more months to call and extend since they could only do it once. I did so but the person I got said no. I explained to numerous phone calls and what I had been told but again was said no and no dialogue had been entered into my record. Be careful with your voucher IF you receive one. Southwest does not have the customer service it use to have.
Why I Prefer Southwest
by ljcrist123 on 2018/02/17 17:35
My job requires that do a lot of traveling, the majority by air. Southwest makes flying easy for me. The Mobile App is quick and easy to use. If I need to change a flight, that is so easy and I really appreciate no change fee! I don’t have that with other airlines! The No Baggage Fee is the reason I started with SW, but the convenience of flying with them has kept me as a customer. I love the no hassle boarding and open seating policy. If they flew more routes to the Northeast, I would never fly any other airline. But the real reason I am a true SW Flier is their employees. Whether it’s the Sky Cap, the Counter Agents, the Flight Attendants, or the lady in the Lost Baggage Office (yes, it does happen) I have found all SW employees to go above and beyond what I experience on other airlines. They seem to really enjoy their job. And for the pilots (of which I’m a member of the club and tend to grade landings) you are the best! Keep doing what you are doing and I’m a Southwest customer for life!
Flights from Chicago to Phoenix
by Ms.T, aka JenJen on 2018/01/12 23:51
I’ve flown with Southwest a few times & I was pleasantly pleased. The Flight Attendees were very kind to my very talkative grandson. They not only kept him amused, but kept the hot chocolate coming, even a package to go upon leaving the flight. He still raves, saying those were my friends. He says ,”they really cared about me Ms.T, they really did. I am now & always looking for senior discounts & or just discounted flights period from Chicago to Glendale via Phoenix Airport and there are never any listed. Saddens me that all other destinations have discounts. So I am wondering what’s the reasoning differences. When I fly from Chicago to Glendale via Phoenix Airport, those flights are always filled, as on my return flights also from Phoenix. I plan on flying to Glendale sometime after the middle of February from Chicago’s Midway Airport to Phoenix Airport to reach my destination of Glendale Arizona. Thanks in advance for taking time to read. Virginia Taylor again Thanks You ....
Some things I wish I could do
by jokaye365 on 2018/08/03 14:38
With string enough internet, updates are timely and booking is a clear process; the app has never failed me! But there are two things that would make it more convenient. 1. A Check In button below the next upcoming flight. If my confirmation number and travel information is in Trips, why do I still have to go to Check In and enter my confirmation and name? As someone who tries to wake up 24 hours before my flight in a panic to check in, this would be really nice. Unless they’re doing this on purpose. 2. I’d like to be able to keep travel funds in a place attached to my account then deduct from them when I book instead of constantly having to enter them as a payment option. I can save credit card info so why not travel funds? Simple shopping platforms apply credit saved to purchases and note the difference of values. This should be for browser and app options. I can also see this inconvenience as purposeful if they want folks to forget they have travel funds.
App is limiting...
by 29 years burnin' down the road on 2018/03/12 17:14
You can’t look up or book international flights using the app; you need to use the desktop site. It is annoying that you can’t switch between dollars and points while looking up flights; you need to start a new search if you want to view dollars instead of points and vice versa, even when it’s the same flight search. Southwest, can you please have your webmaster add that feature? Thank you! Also, we should be able to revise our travel companions and make account changes using the app (and website) instead of having to call. Southwest is always my first choice when flying! I use the app when possible but find it necessary to use the desktop site or call when the app doesn’t facilitate, and why provide an app for your customers if it is less convenient and not equal to what you can accomplish on the desktop site? I know these are first-world problems, but I’m just sayin. I love Southwest. Amazing customer service, great policies, and they get me where I need to be (with very reasonable prices). Yay!
Doesn’t provide important info. Terrible UX.
by Lindsey Bowshier on 2018/08/04 18:02
If I’m logged in and click on flight status, I still need to type in a flight # or search by departing airport, etc. How about defaulting to showing me MY next flight? Isn’t there a pretty good chance that would be the info most people are after? I used the app to check into my flight and still had to get a boarding pass printed at the counter. And after checking in on the app if I wanted to view details of my flight A) had to enter the confirmation # again (which required me to go to my email to copy and back to the app to paste) and my first and last name (again, I’m LOGGED IN) at which point I have to “check in” again. And B) it shows my departure time for the first and second flight but no details on where my layover is and for how long (unless I do the math—adding the duration of flight 1 to the departure time and account for time zones except I can’t see where the layover is to know what time zone). Is it possible there is something broken? There can’t be this many people who fly and love Southwest if they are using this worthless app. It’s a seriously frustrating experience.
Best app I’ve used!
by Subway surfer awesome person on 2018/05/17 00:26
Never have issues logging in and using this is a breeze! It’s not slow like a lot of apps with constant buffering etc and I love how fast it connects and every change made doesn’t slow it down. I and love how it keeps all my flight info conveniently located in a press of one button! I can see my upcoming trips and any future ones I’ve booked. All my trips I’ve easily booked on this app since I’ve had it.... going on a couple years. The convince of changing or canceling flights is as easy as booking! Also tells you how many rewards points you have and the option to use it or not when booking. The only down fall is I cannot yet book international flights and I can’t have access to any refunds owed to me by changing flights when I should be able to see what dollar amount I can use when re booking my next flight! All in all it’s my favorite app to use next to Hotwire!
Customer Service
by JACG53 on 2018/04/22 16:10
On Friday, March 23, 2018, customer service rep #40 (Josh) in Oklahoma City was absolutely amazing & a tremendous blessing to our family. A family member has terminal cancer & is required to travel to Houston M D Anderson hospital on a regular basis. The hospital changed the schedule in March on short notice. The fare change cost was $600 & my family could not afford it. Our family member was in great distress when the customer service rep they spoke with was of NO help, they thought they would have to drive or miss an important appointment ( they are in no condition to drive the 9 hour trip). I called after learning of the situation & Josh saved the day! The stress of the disease is more than enough to handle, the financial burden it brings can destroy the last thread of hope. I want to commend Josh for understanding the situation & assisting us in removing both mental & financial stress. The 1st was unkind & uncaring. It’s people like Josh that keep us loyal Southwest customers!
Expensive for earlier flight
by AjDrew02 on 2018/06/16 23:19
I LOVE flying SouthWest. Easy ap, quick flight to the beach from Nashville, and I enjoy the jokester flight attendants. (Love that part!!) I did make a mistake and booked our vacation to end by flying home on Fathers day. My ex-husband has been a great sport and hasn’t given me too much grief, but I know he’s bummed. I just logged on to see there is a flight that will get us home at 9am instead of 9pm. I’ve coordinated with his wife and we will surprise him with his sons being home to spend the special day together. On the flip side, my mistake is costing me roughly $500. :x I realllllllllllllllllly wish there was a “one time waive of fee for being mindless and not thinking of others” perk so I wouldn’t have been charged so much money for a flight that clearly had the open space.....but in the end, it was in fact MY error. And it will not stop me from continuing to fly SW or promoting the airline. I’m just salty for having to take responsibility for my own actions. Lol
Desiree Guerra
by Desiree Guerra on 2018/10/15 12:47
I am beyond disappointed. I called day before yesterday to change my flight because I was concerned about the weather. I specifically asked the customer service representative if my early bird would transfer. She kept me on hold for 10 minutes then told me that she had to do some investigating and it did transfer. Even sent me a second email showing me it transferred. When I checked in this morning to my surprise I did not get early bird. So I call and the next customer service rep I talked to gave me the run around and basically the first customer service rep had lied to me!! So after paying an additional $126 to change my flight I now how no eRly bird that I paid for and was told did transfer. Then I was told to call another customer service number to address this issue and I was on the phone waiting for someone for 30 minutes!!! If I had known Southwest was going to be so cavalier about taking care of their customers after the money has been spent I would have never given them my business. Just a suggestion, pay the extra for a more professional airline. It’s worth it!!
Southwest Air Lines App
by 🔥🤬🤯😤😝🔥 on 2018/10/20 17:02
The app needs much more user friendly attention. It needs to address Lost Luggage, Missing luggage items, WiFi, & traveler’s flight opinions. If a traveler loss luggage or items missing from there luggage there should be a short cut(icon) to help you address this issue(s). WiFi should be added to app. Some travelers did not know that they should have downloaded a separate app before boarding. Not all airline use the same WiFi systems, this would save travelers time. Giving Southwest Air Line travelers a voice is empowering! The app should have a spot for everyone’s opinions. This would be the most useful system for Southwest learn exactly what needs to be addressed. The Rapid Rewards number should be woven into the app to help users & Southwest Air Lines reduce the users form information entering. Seating Up grades should also have an icon. If seating upgrade is not possible on the app, it should address you to see or call a Southwest Representative. In all this would reduce Southwest Air Lines work load and save travelers standing in line.
Good except usability for a couple of things
by CarolineInSV on 2018/11/18 07:39
When I am logged in and looking at an upcoming flight, it is not clear whether I am checked-in or not. If a person in the traveling party is not checked in, there should be an option to check in next to the flight and person displayed. If a person is checked in, there should be an option to view the boarding pass. I am a parent traveling with my 4-year old, I bought the tickets but I cannot view and save my child’s boarding pass unless I sign out of my account and sign in with hers, and have to create an account for my child if she doesn’t have one already. That is not a good user experience and has no security advantage. If an adult buys tickets for him/herself and others on the same flight, especially minors, and even more so young children, the buying adult should be able to see and save the boarding passes for all the people traveling with him/her whom he/she bought tickets for.
Great app minus one major flaw
by Lovebitemusic on 2018/06/26 16:19
I am a loyal southwest customer, and I have been using this app for at least a few years now and I love it! But i keep having an issue that makes me go to the website instead of using the app for purchases. When I try to book a flight and choose the dates, it takes me to the calendar view to choose the dates but then there’s no way to get out of it! I pick the dates and then it just stays there, there’s no “back” or “finish” button, so I have to exit the app and can’t use it to finish booking or even check prices. In the past, once the dates were picked it would automatically go back to the previous booking page I think. Hopefully this is just a glitch but it’s been an issue for about a year. Am I missing something? As of now I book all my flights online and only use the app for the flight info and boarding pass. I would like to be able to check flights and prices too.
Forgets my itinerary while traveling for work.
by Rrrrrt123 on 2018/06/11 14:53
I have trouble using this app when my employer's travel agent books my itineraries on Southwest. This app never receives my information despite the travel agency transferring my frequent flyer account number and me being logged into this app under said account number. I can't fault the airlines as I suspect this is caused on the travel agent side. My complaint about the app is I am able to find the itinerary and check-in but it quickly forgets my itinerary. Sometimes I see the itinerary under past searches, sometimes not, but no updates before traveling or while in route. I rated two stars because app is stable and works decently when I travel on my dimes. P.S. I'm not one to write reviews as I prefer to leave feedback directly to the app developers. It's probably by design but there is no such feature in the app. The link on the app store takes you to a list of phone numbers for various issue none of which have anything to do with the app itself.
Not very happy!
by Spartan4good on 2018/07/23 14:13
The three times I flew Southwest in the past 15 months each time the flights were delayed at least 2 hours and the delays were not weather related; they were maintenance problems and crew issues. Direct flights from SAT to DTW are 2 1/2 hours but with Southwest it took close to 8 hours each time and that is not an acceptable and the delay is not worth it the cheaper rate. We have picked Southwest every time for reliability, great rates and friendly professional service. On my last trip the connecting flight in St. Louis was delayed (over 2 hours) while sitting across from my gate I observed the gate personnel sitting behind the desk enjoying a take out meal out of a box and eating it with bare fingers in front of all the passengers. That is a very tacky, unprofessional behavior and a bad reflection of Southwest. Never have I seen such occurrence even in my many overseas travels. Every time I check in exactly 24 hours before not even 2 seconds late I am assigned to board around B30 or above, how is that possible? Additionally, Early bird check in is $15, plus $40 is to upgrade for priority sitting. For $75 more I can fly other airlines with direct flights and will get to my destination a lot sooner than Southwest, plus my luggage flies free as well (1st piece) so I can’t find a reason to keep flying Southwest, and recommending it to friends and family. However, the flight crews on all flights were the only positives I have had with Southwest.
Usually top rate
by K-RN on 2018/04/21 18:07
I've never had a problem traveling Southwest, and actually prefer this airline. On our way down to Florida we had to change planes in Baltimore. Am traveling with my two grandsons ages 11 and 13. Their Dad is a marine serving in Japan as we speak. The first leg of our trip I asked the Southwest employee at the gate if we were allowed to board early...I have their military IDs, etc. she very graciously told us we could board after Group A....we thanked her! In Baltimore I again asked the employee at the gate the same question and he very rudely and loudly shouted that ONLY MILITARY IN UNIFORM could board early! And "I ALREADY MADE THAT ANNOUNCEMENT!" Well, I'm sorry that I didn't hear his announcement but there is never a time for rudeness especially with all the people there were at the gate waiting to board! It made me feel very embarrassed, my grandsons we're uncomfortable and the people around us were shaking their heads in disbelief. Samuel, I believe his name was, did nothing positive in my eyes in keeping with the usually VERY pleasant and kind treatment from Southwest's employees. Let's see if my trip home will be nicer! Personally I do not care if we are allowed to board early...but if it's a benefit my grandsons are entitled to them I shall seek it for them. They definitely learned a lesson in how not to behave when you're interacting with the public!!!
Amazed By Southwest Employees!
by BDorff on 2018/07/27 19:24
All four Langley sisters recently took a shared vacation to Victoria, Canada flying on Southwest round trip. On our return flight from Seattle to Dallas two of us were in wheel chairs with an injured foot. At the gate two Southwest employees, who were also traveling, thoughtfully wheeled us down the ramp and helped us settle comfortably in our seats. In addition, our flight attendant amazed us with being especially cheerful and friendly on the last leg of our sisters journey. Before long we discovered the flight attendant is from our hometown (Hereford, Texas) and we know her parents and grandparents! Please give a big “thank you” to all of your employees for being helpful and for making travel such a pleasant experience. A special shout out to John Dritt and Sheena Jesko who make traveling on Southwest really shine! Gratefully, Barbara Dorff
Southwest Bad Experience
by CVG Southwest on 2018/04/16 17:22
I’m sorry to have to leave a negative review about southwest as for the most part I’ve had good experience with them. Last week our family was finishing a wonderful make a wish trip celebrating our son’s brain cancer victory. Unfortunately Southwest broke our $500 stroller which was from Australia (Phil and Teds) the main frame responsible for steering was broken in half. Sadly Phil and Teds no longer carries this particular stroller and do not have parts for a repair. I’m very thankful to have our son still alive so keeping things in perspective does help. We have 5 kids and have flown domestically and internationally over 20 times with strollers many of which were much cheaper than this one. Until this incident we had not experienced problems regarding damaged strollers. Much of our flights are in Asia due to our mission work so maybe I’m comparing American Airlines with Asia’s which may not be fair but who knows. Lesson learned don’t travel with an expensive stroller without knowing and understanding the airline’s stroller policy clearly.
Hurricane Michael
by HOTCOFFEE46 on 2018/11/09 20:41
We have a home on Cape San Blas which was right in Michaels path... we flew Down to Panama City to see the damage to our home on the Cape. I cried from the moment we got our rental car as we traveled thru Panama then on to Port St Joe then on to the Cape.. we were not allowed to go thru Mexico Beach! The devastation was more than I could bare. I’ve never experienced anything like this! I feel so bad, but that our home is ok... we have lost some of our roof and we have other damages.. but I still have a home to sleep in... so many many don’t my heart breaks! We needed to extend our stay here and you (SOUTHWEST) allowed us to make the necessary changes to do just that! Thank you!!! we just didn’t need another decision that was difficult! (Sorry this was long and I hope I didn’t rattle on too much) much ❤️SOUTHWEST! Kathy & Hank
Accept ApplePay for InFlight Texting & WiFi
by Daddy.Jones1 on 2018/01/29 12:24
I ❤️ Southwest Airlines - mostly for the Passenger-Friendly Policies like Free Bags & Not Charging for Changes. Those 2 reasons alone make me a loyal to SW. The app is Very Useful, and straightforward as I would expect also. MUCH Better than any other Airline. I do have ONE Gripe though. Having to enter my Credit Card Info to buy InFlight WiFi or Texting in this age of ApplePay is SO Un-SouthWest-Like. ApplePay is all I use for online purchases bc of it’s Convenience & Security! Please Add ApplePay to your methods of accepted payments for In-Flight WiFi & Texting. That would be SOOO Nice & Southwest-like and I would gladly come back and raise my rating to 5 Stars! Also ApplePay to Buy Tickets in the app or on the website. I’d like for ApplePay to at least be an option bc I’m Such a believer in their security technology when purchasing by device (Touch-ID & now Face-ID)!
The APP is just OK - It could be better
by smarreel on 2018/11/08 15:12
The APP does not keep detailed itinerary receipts. As I travel for work, I have to save my itineraries separately in an email folder. This is inconvenient, especially when trying to gather receipts during crunch time, at month end. As all of my other travel APPs store this information, the technology shouldn’t be too difficult to add this feature. The second issue is that personal and work credit card information is stored on the APP. However, when (on one occasion) I changed a flight that was charged to the personal card, the APP charged the change fee to my work card. This caused problems with my employer. The SWA “executive office” was apathetic. A charge made on one credit card should not be automatically switched to another card when changes are made. This may have been a glitch, but it was NOT resolved satisfactorily.
It smells greedy to me...
by bbwitching on 2018/09/26 23:12
SWA used to be our “go to” airline for all travel, but as other airlines started competing for SWA’s monopoly on cheap flights, the benefit(s) of SWA Rapid Rewards has been zapped by “Honey I shrunk the kids”. In the past, when I booked flights for our family, I could do it simply, from my Rapid Rewards login. Each passenger would be listed Sonia could fill in and confirm she, date, gender etc. three seats on the same flight, no problem. Now, you are only eligible for Rapid Rewards for the flights you book if each passenger has a separate Rapid Rewards number. And the only person who can use those reward credits is the person who flew on that flight. That is like requiring a separate Safeway Club Card for every member of your family and dividing your groceries at checkout based on who eats them. And do corporations that fly employees for business travel earn Rapid Rewards that could be used use towards a percentage of the flights they book? NOPE. The money they paid for employee travel is registered separately under each employee name, a separate Rapid Rewards account. If a family of 5 flew to Disneyland, SWA would require 5 different reward accounts. And even though the parents paid for all of the flights, they can’t use the reward points to fly to Colorado in the winter for a romantic anniversary ski trip. It smells greedy to me.
Why no mobile boarding pass from mobile app?
by blackboard #sucks2suck on 2018/04/27 15:51
The instructions for obtaining a mobile boarding pass do NOT work on the website. There is only an option to print. When emailing to self, it just sends the link or a pdf and nothing to add to Apple Wallet. Furthermore, why doesn’t the app have this capability? Major gap in capabilities. I spent several hours trying to figure this out over the course of several days, but it never worked. Delta, who I hate flying with, actually made it exceptionally easy to download a mobile boarding pass. Additionally, although the app lists “gate” under details, it never actually provides a gate number, so this is just blank. Pretty useless capability. It would be much more convenient to have the info on the app like it says it does and avoid having to look for flight monitors in the airports. The app has come a long way from the absolutely pointless direction it has last year, but unfortunately it has a disappointingly long way to go.
I Don't Understand the Hate
by Anthony Park on 2017/09/16 03:54
I've used this app quite a few times to date both for booking flights and for managing my booking/boarding pass. It's worked perfectly every time in a speedy manner. One time recently I even had a situation where I had booked a flight and actually checked in already, when I realised I wouldn't make the flight. I rescheduled to later flight, at no charge (the tickets were the same price, and Southwest don't charge for changes) and switched my boarding pass, all in a few hassle free taps. I really don't see any downsides once you are used to Southwest's seating policy and play ball. The only thing I would like would be for SW's cabin crew to keep their announcements to a minimum as it sometimes feels like they go on forever and can be annoying if you would like some peace.
Best Airline App
by McTavish3 on 2018/02/04 17:19
The LUV airline shows it ALL the time. I am such a HUGE fan of Southwest. The airplanes are comfortable, the WiFi usually works, the app is easy - and the people are AWESOME. When I use other carriers I marvel at how little attention they pay to their customers, and the lack of joy. I truly feel a difference and at home on Southwest. The app is great for managing trips and access to boarding passes and all other needs. The no change fees is outstanding for a frequent flyer with many changes - and knowing that my status will not put me in a middle seat for a late change is great. I have a bad back and am able to be seated comfortably - I even like the short hops for connections because it helps my back to move around. Much LUV - my favorite airline!
So much for early check in
by Baconluvr99 on 2018/10/16 21:31
So disappointed! I paid for the early check in service so I didn’t have to get up at 5:40am the day before my absurdly early flight just to check in. First surprise was they charged me $25 to get the early bird check in not the $15 that I thought it would be. I guess they figured they really get more people to sign up for the early bird check in on those super early flights so why not jack up the price, right?! Then come to find out only the second half of my flight was checked in and I didn’t even get an A spot. For my $25, I got a B spot. So as I’m checking to see why I even paid extra for that, I notice that my first leg had not been checked in “early bird” and I had to check myself in. I got the A45 spot. Probably not a full flight. This is just another reason I will be shopping my flights much more closely for myself and my family. Southwest you have managed to change me from love ya to can’t stand ya in less then a year. Yikes.
Almost missed flight due to boarding pass issue
by lasonnambula on 2018/09/16 14:19
The app did not allow me to download boarding passes for my companion to my wallet. We had multiple flights on the trip. It was unclear that the two downloaded passes were for me only, because of the arrangement of the information on the page. When we got to security, his passes were not there. When I investigated further, there was some tiny gray text that said we needed to go to a kiosk buried at the bottom. Then we had to run back to the kiosk, stand in line and do the long security line all over. If certain boarding passes in a single purchase can’t be downloaded to wallet, please put a large alert message at the top that one or more travelers will need to go to kiosk. This is essential information that should be clearly communicated up front. I have not ever had an issue with other airline apps where I was not allowed to add all passes to my wallet for all travelers. This was my first time on Southwest.
Ummm... frustrating
by *the*amanda* on 2017/11/07 11:25
I used to use this app all the time and it was awesome. One day, it stopped working. I could no longer log in.... just boom! Wouldn’t work. I even called customer service after reading online that this was happening to a lot of people and she acted like she had no idea what I was talking about. Fast forward to today, I can’t sleep so I visited the App Store to see if the app had been corrected. I re-download it, try to log in.... error message. I come back, start reading reviews and finally see a note from a developer that says they block passwords longer than 16 characters. UMMM THIS INFORMATION WOULD HAVE BEEN HELPFUL MONTHS AGO. Also, why the hell does it matter how long my password is? I’m traveling again later this week and hope that the app will actually work, since I had to change my password just to start using it again.
Just a few things that will ease use
by Carsonise on 2017/10/31 00:29
So far the app has met the majority of my expectations. I can book all of my travel needs in place which is great. But there are really only two things that would put my experience into 5-star status. Why can’t the app save my reservation searches? Why do I have to always re-enter my confirmation every time I need to look at reservation information. When I travel for work my airfare is booked by a travel coordinator, who then sends my confirmations to me via email. So in those cases, my flight isn’t available on my RR account. When I use the app to check-in or review my flight info, I am always needing to search for my email, copy the confirmation number, switch back to the app, paste the number into the app with my name. Too many actions for a simple task especially after I’ve already searched for a booked flight. Once I’ve checked in, can’t these searches be added to “My trips”? The other feature I’d like to see is the ability to add past flights via the app. I’m already logged in to my SWA account with my RR#. It’d be great to be able to have the option to add previous flights and/or have current trips added during the check-in process. Other than those two things, I am very happy with the app.
Southwest App needs a lot of work
by Ocelot Ocelot on 2017/11/20 23:53
To date there are plenty of airline apps that are far better than this one. They offer simple things that are very important to make air travel easy. For starters the Southwest app lacks the ability to access travel itineraries for family members traveling together. This shortcoming is exceedingly burdensome on the person responsible for the family travel. Multiple requests to add this functionality over many months have resulted in nothing. I was recently asked to participate in a beta test of a Southwest app update and the experience was a total disappointment. Not only was there nothing new being tested regarding companion itinerary tracking within the app, but the functionality being tested appeared to be things such as airport maps or airport transportation information that would add very little value to the average Southwest customer. Bummer. There are many other ways this app could be improved and it would not take much money to achieve these improvements. So until they throw a few more pennies toward a simple upgrade my rating stays a one star. Just no excuse for a clunky app for a major US Carrier.
flexible snd fun flights
by Galloping Goddess on 2018/06/03 14:35
Southwest Airlines is the most flexible airline in the USA! This airline does not charge for your luggage carry on and two checked bags!! if you travel often you already know if you change you flights for any reason to you have to pay a huge change fee on most airlines but NO change fee ever with SWA!! It is true that there are no assigned seats but it is really not a problem! Be prepared to check in 24 hrs in advance to get your boarding pass for best position!! The fares on Southwest are usually the cheapest for most destinations in the US ! SWA s also flies to the Caribbean and Mexico and they will be flying to Hawaii next year! The best part about Southwest is that the staff is relaxed and friendly and they make your flight FUN!! I ❤️SWA!!😀
Flights on other airlines confirm my love for Southwest!
by MWood55 on 2018/04/08 19:02
Every time I am forced to take a different airline (Southwest doesn’t fly to some of my airports and no late flights from West Coast), my love for SW grows. Good seat room compared to other airlines, plenty of overhead space (unlike American who forces you to check anything bigger than a backpack), polite team members, easy check in and fewer delayed/cancelled flights! The ONLY complaint I would have is the night luggage crew in Norfolk. If arriving after midnight you should plan an EXTRA 30 minutes to get bags versus flying in any other time or location (without fail bags are VERY late arriving...3 times in a row so it’s not a fluke). I am on the road 20+ days per month and overall SW is by far my favorite airline!
SWA all the way, everyday!
by ProfessionalMuse on 2018/03/22 02:52
I simply would not trust any other airline like I do Southwest. Too many times they promise a cheaper price but then they charge so much for baggage and other reductions fees. I like the prices to be simple and upfront. As far as I’m concerned baggage costs are the biggest rip off in the airline industry. With SW I know what I’m getting up front, no hidden fees or BS. Of course I typically enjoy the flight attendants (some are comedians!), and thank goodness I have only run into an occasional stubborn stewardess. Plus the flights are always smooth and comfortable... and rarely delayed, altho this past winter has been an exception at that rule. Bottom line: If SW flies there, I fly with them. Why chose any other Airlines if you don’t have to? SouthWest is the best!
Two changes needed
by nsns sn on 2018/05/26 21:29
When booking a young traveler without an adult companion, we must use the full website. But if you try to book on the app, you don’t learn that you must use the full site until the END of the booking process. How hard would it be for a pop up window informing you of this after the name and age is imputed . Not hard at all. Just needs a lil programming. On the same note, the screen that ask for parent guardian info on the full site doesn’t pop up until all the payment screen is completed, then it erases your payment info and therefore it must be reentered. SERIOUSLY! this should be fixed. And this isn’t my first complaint about these issues. Will anyone listen today? Dan Watson
So convenient
by momma hamm on 2018/03/17 03:25
I’m a technologically challenged middle aged nurse. To say that I have no game whatsoever when it comes to apps, smartphones, etc, is putting it BEYOND lightly. With my Southwest app, I am a booking QUEEN. I just booked my flight across country for myself and my family in about 30 seconds. Seriously. Oh, and that sick kid I had to deal with last month with a scheduled flight... SWITCHED IT! No stress, no lost funds. Checking in? Did it from my couch last night, with ONE click. No hunting for stupid ridiculous confirmation numbers in some months old email that “I know it’s here somewhere” Some will laugh at this review and turn their noses at my archaic status. But there will be some who (very quietly) completely identify with this old geezer who LOVES her SW APP
Snacks and wireless access
by KFSLP on 2018/12/02 11:42
I found out in this flight that you no longer serve peanuts. I know that some people are allergic, but there are others who have allergies to gluten in pretzels. In fact, their are many types of food allergies. It is up to the individual to identify themselves so that they can make proper food choices. As long as things are pre-packaged there should not be a cross contamination. Hopefully Southwest will reconsider some of their snack items to offer a small variety besides pretzels. WiFi on the plane is difficult to access unless one is a priority traveler or one wants to pay extra money. In this day of technology, Southwest should consider full access WiFi to allow people to access while traveling. Thank you for letting me voice my considerations.
Best model of customer service
by ErosfromAustin on 2018/06/04 04:17
My wife and I recently took a trip to Philadelphia, and due to us arriving late for check in to our starting flight, one of our bags got left behind. So that was our fault, but none the less stressful. When we arrived to Philly and discovered what had happened we went straight to the baggage claim office and they said that the bag might be on the next flight in from where we originally departed. The lady then reassured us that if the bag is not on that flight, it might show up the next day, but they would personally deliver the bag to our hotel, so we wouldn’t have to make that extra trip! Who does that in this day and age? Thanks Southwest for your awesome customer service!!!
Good iPhone app
by fr8rcaptain767 on 2017/12/08 14:48
I’m satisfied with this iPhone app. It isn’t as polished as the Delta app (it has issues too), but does what it’s supposed to do. Here’s a list of things that could be better: 1. Family (or companion) check in and boarding passes. I fly SWA a lot and qualify for the companion pass, yet I have to check my companion in separately. Odd. 2. The boarding pass does not update once in the Apple Wallet. This forces me to use the app at the airport to get gate information. Any delays aren’t updated either. This is a standard feature on the Delta app. 3. I HAVE experienced the connectivity issue. Usually this goes away if I reopen the app and turn off my vpn. Several of my airline apps do not work while running a vpn.
i love southwest
by Ron78240 on 2018/07/09 22:58
I am bias cause i love southwest. Southwest experience has always been positive to me. i don’t have to dread about penalty and their focus is their customer. Great experience from booking to baggage pick up. Southwest always makes you feel they exist for their customers. i even have a situation that my friend wanted something that i have to freeze. it created lots of moisture the staff at the counter provided me a container so i can bring the stuff to my friend. The quality service they provide with the most reasonable price is great value. Tell me why i cannot stop bragging Southwest. I even have miniature southwest airplane in my office. i wanted to have Southwest jacket and back pack. i wonder where i can purchase it
Always Fly SouthwestAirlines
by !Cinderella! on 2018/06/01 13:21
I’ve flown SouthwestAirlines for many years and have always been very happy! I’ve been flying with my granddaughter since she was 6 months old and she’s almost 4 years old now. She’s grown up saying, “Southwest” Everyone working for SouthwestAirlines has been extremely nice and accommodating. SouthwestAirlines is my home away from home! The only thing I don’t like is the peanuts! My grandchildren have allergies and it would be nice if some amazing VP would make history and remove peanuts from the complimentary snack and make it something else peanut free. 2 in 13 people have allergies and it keeps rising. Make it new and refreshing and make an airline statement to support those with allergies! Thank you!
Not user friendly
by cakesbymeg143 on 2018/06/27 17:50
The latest version of the app no longer displays whether the current flight is on time or delayed. I have to click through several places to find this information, and on the day of my flight, this is the most important information to have readily available. It would also be helpful to have the gate where the flight will land, so that you can determine how far you’ll have to go to catch your connecting flight. I tried using the Flight Status feature to find the gate info, however all that was displayed for my current flight was “now boarding”. Why does it no longer list the scheduled and actual departure and arrival times and gates? Just knowing that the flight is boarding is not helpful at all. The app is easy for booking flights. Hope to see some improvements for day of travel. Thanks!
Boarding pass at check in??
by jcraig713 on 2018/04/06 17:21
This app is just ok. The ability to send boarding passes electronically to email or phone app should be very prominent in the check in process. After logging on to the app and checking in, all I see is the DONE button and a link to instructions on how to send boarding passes to a mobile device; instructions which do not reference any functionality in the app to do so. Chances are, if you’re checking in from the mobile app, you want an electronic boarding pass too. If the answer to this rating is “um hey, you can do that in the app” then the rating is appropriate because if it is not intuitive enough to find the functionality in the app’s check in process, then it’s a waste of functionality if no one can overtly see this ability exists. Delta and American Airlines makes this very simple and easy in their online app.
Southwest App is Amazing!
by Tiara PR on 2018/05/07 18:19
As a frequent traveler, Southwest is my airline of choice for many reasons! Besides always finding a competitively priced flight I need, it’s so easy and efficient to open my app. When I go into my app, it allows me to quickly look at future and past flights, check my flight status, snap my mobile boarding pass, review my A-List status (I love being an A-Lister!), and most importantly, change my flights with no penalties when I need to! To do all of these things just by pulling out my phone is incredible! And if I need to speak to someone, the customer service line is one click away. As a PR professional, this is one brand that I feel deserves 5 stars!
Rating Trends
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