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App name
Southwest Airlines
Description
Book a flight in just a few easy steps to one of our 99 destinations Check in, change or cancel your domestic flights. You can also book and check in when you fly with us to any of our international destinations. Plus, add extras like EarlyBird Check-In®. Super-Fast Shopping & Booking Book a trip in just a few quick taps. Use Face ID to make booking even faster! Everything you need to Travel Get the information you need right at your fingertips on the home screen - gate information, boarding position, flight status and more. Boarding Pass on the Go No need to visit a kiosk when you get to the airport. Get your boarding pass 24 hours in advance and save it to Apple Wallet. Inflight Entertainment Not sleepy on board? Use the app to take you to our Inflight Entertainment Portal where you can watch Free Live TV1*, listen to Free Music1*, play Free Games, access on-demand TV content2*, and now watch Movies without having to download a separate app2* *Available only on WiFi-enabled aircraft. Limited time offer. Where available. 1 Due to licensing restrictions, on WiFi-enabled international flights Free Live TV and iHeartRadio may not be available for the full duration of flight. 2 To view movies and select on-demand TV content, download the Southwest app from the App Store before your flight. Airport Pickup and Drop-off Thanks to our partnership with Lyft®, you can now use the app to help you request a Lyft®! You’ll know key information like estimated time of arrival and estimated price before booking. More of a rental car person? You can do that in the app, too. Cars, Hotels, and Vacations Use our app to quickly book all of your travel needs Earn Rewards when you Travel Sign up for Rapid Rewards® and earn points on your flights. You can then use those points to purchase more flights!
Great app
by dstirg on 2019/02/16 15:11
Great app one downside you can not use travel funds in the app...
SW App
by Texas Deplorable on 2019/02/16 13:54
Such an easy to use app! One of the many reasons I fly SW, as often as I can!! R.I.P. Herb🙏🏻.
Not easy to use
by Monkeyisbrown on 2019/02/16 13:30
Check in process is confusing and not easy to access even after check in is done. Please check United airline app
Apple wallet support missing.
by ngorby on 2019/02/16 12:11
In this day and age no one wants to have to print tickets. How stupid.
The flight
by First Bax fl on 2019/02/16 11:47
It was my wife’s first flight at 70 she was most impressed with southwest
Southwest Airlines Rocks
by jingorcales on 2019/02/16 10:07
I’m always a happy customer flying with Southwest. I always fly with my emotional support pet Diesel. Even Diesel is flying comfortably happy. Flying with Southwest Airlines with my little buddy is priceless....I hope that every pet owner passenger should not face with so much bureaucracy, as long the requirements flying with an emotional support pet represent itself. I love flying with the Denver crew, they’re funny and very professional crew. As well they’re pet lover.
Great app
by Shelby the worm on 2019/02/16 07:02
Very friendly app
Love Southwest
by Mir-peace on 2019/02/16 04:38
Love the check-in of 2 bags free! Love the boarding process! Would like to see the planes depart and arrive on time. Takes a long time for luggage to get to baggage claim. Love the prices of airfare. Joan- mother of a United Airline pilot
Easy & fast way to book
by coloradoRhonda on 2019/02/16 02:57
I am traveling for biz & to support elderly parents. This app keeps my flights all in line. Q
Can’t print boarding pass is ridiculous.
by mama_tate on 2019/02/16 02:27
Can’t print my boarding pass without logging into app. Will avoid SW from now on.
SW Is the best airline
by LMS texas on 2019/02/16 02:06
Love love southwest. Can make changes, free luggage, awesome service. They give active military a discount which no other airline does. It’s a big blessing when our Navy son gets a chance to come home. Thank you Southwest!
Can’t add tsa pre to boarding pass
by frutrate8 on 2019/02/16 02:03
Can’t add tsa pre to boarding pass
Luv SW!! And the app is great too!
by uncloudy on 2019/02/16 01:20
So easy to use. Love it!
Junk
by quithiringoutsidepeople on 2019/02/16 00:49
Can never check in. Garbage app
Missed my check in because it froze
by Darkokids on 2019/02/16 00:02
Poorly built app. It freezes and crashes all the time
Blue bird check In
by jackass ears on 2019/02/15 23:58
I do not recommend this! If I could have left no stars I would have! I just wasted 20 dollars to get a C boarding pass.::: not very happy
Great Service
by lochlynn celeste wiley on 2019/02/15 23:33
Love SW, friendly folks and love that bags fly free. Depend on consistent service. 😎
System needs work
by 1974thib on 2019/02/15 21:58
I tried creating account and kept saying There was already a password created which could not be as it’s the firs time account. Once I got past that l, it then would not even allow me to log in. Needs work!!!!
Southwest Airline’s app
by wpb66 on 2019/02/15 21:57
Easy and quick! Yet another reason to fly SWA!
Get the Southwest App
by Jug fxustrhsrvj on 2019/02/15 21:26
I love that I downloaded this app. All I have to do is log into the app and get all the information you need for your flight. Check in reminders, gate location, and critical flight information you need before arriving to the airport. So yourself a favor and get the app on your phone.
Flight Cancellation
by Angry SWA customer on 2019/02/15 21:20
My flight 6040 from SJC to LAS was cancelled. There was no explanation and no attempt by Southwest to assist their customers. When I called the agent made no attempt to assist in locating alternatives. I was booked on a flight from SJC that routed through Boise to get to LAS. I lost an entire day of my trip. All the flights in my area - SJC, SFO and OAK were all sold out and your policy is not to make standby available through the agent or online Unlike other airlines. It is clear that Southwest does not appreciate their loyal customers (I have been an A List Preferred customer for 12 years). I have had many negative experiences with Southwest and I am frustrated enough today to finally complain - actually infuriated. In general, the ontime performance for Southwest is terrible. The general attitude of all your employees is “I don’t care” from flight attendants , gate agents, call center agents and even some pilots. I am part of the Travel organization for my company and influence the selection if the airlines that are in our program. Minimally, the app should enable access to standby when a flight is cancelled or delayed for more than an hour. Other airlines have this capability.
Very unfriendly
by Madrid '75 on 2019/02/15 20:54
Confirmed my flight numerous times and no where can I find how to view my boarding passes nor how to save to my Apple wallet
Love Southwest!
by ckiowagirl on 2019/02/15 20:49
It’s easy to book and fly Southwest. Wish you flew out of Sioux Falls!
Flying SW
by Freud8756 on 2019/02/15 20:02
They are very professional and are very accommodating. As a senior citizen I appreciate how helpful they are on the phone. Not to mention they are so patient. They go out of their way to help find a confirmation number for a cancellation. So, money is not lost because every avenue is explored to find it. SW is our main go to airline.
Fix it
by Spinfart on 2019/02/15 19:55
The app constantly crashes when I use my rewards number.
I really L❤️ve Southwest!!!
by the Deal is on 2019/02/15 18:48
Southwest provides service from the heart. Happy Love Month and National African American History Month!
Unssually poor experience
by Pops 1 on 2019/02/15 18:20
I love Southwest Air, however reservation system very difficult to use on iPad / iPhone. It took several attempts to book flights; system would not accept RR# for me or wife.
DAL
by kettuucdruvxrsxh on 2019/02/15 18:15
Change gates to the other end of airport. Information sketchy. Flight delayed. Might be my last flight on southwest.
Preboarding Status
by Hobomoe joe on 2019/02/15 17:11
For some reason SW decided that I’m a threat to the airlines. Been approved for appx 10yr’s and now I guess I’m a threat. Got to airport get in line went to pre approved. Wrong line.
It’s Just Like They Say
by Speshelly on 2019/02/15 16:47
I love flying SWA! Their employees are courteous and welcoming. Their service works just like they say. They are efficient and helpful even when they lose your bags. They diligently work to find them, they compensate you for your inconvenience and they reunite you with your property. They held up my flight because they made me late to the gate for boarding. I always fly SWA! Please get more international flights! Like to Asia!
PayPal payment
by General Michael O'Neall on 2019/02/15 16:45
When trying to pay with PayPal credit I kept getting a 404 page not found error.
The best Airline in The US!
by LTS2019 on 2019/02/15 16:24
We have flown on many different airlines in the past. We fly Southwest every time now and I also do my best to fly Southwest for work travel as well.
Orlando Vacation
by PJTSytms97 on 2019/02/15 16:19
We have been flying with Southwest Airlines, for both domestic and international vacation, for two years now. We are very well pleased with their services.
The best in the biz
by Dougie Mills on 2019/02/15 16:13
I love southwest. I use this airline exclusively for work travel and whenever I get to travel for pleasure. No bag checking fees, no change fees, and customer service is second to none. I wish I would have invested in Southwest a long time ago.
THE BEST AIRLINE
by loredanam on 2019/02/15 15:02
I LUV SWA!!
Some lingering bugs - one major
by K., P., & B. on 2019/02/15 14:45
Yesterday I experienced a major bug that some other reviewers have mentioned. I used my in-app boarding pass to get through security with no problems... an hour later in the boarding line I opened the app and my trip was completely gone. I even restarted the app twice to no avail. From now on I’m adding my boarding passes to Apple Wallet since I no longer trust the Southwest app to have them when I need them.
Southwest
by Beeler06 on 2019/02/15 14:30
My wife and I have been traveling with southwest over the last several years. They are the best!!!! The rapid rewards program is the best in the industry and surpasses other programs like Wyndham rewards. I use the southwest card for most things now.
SWA Awesome App
by sasha's SWA on 2019/02/15 14:30
I love this app and I love SWA! I can organize my travel life so easily. I can do it all—-change flights, cancel flights, find flights. It helps me do whatever I need to get the job done. Very appreciative. If it could help me find some winning lottery numbers, it would be the ultimate score.
Easy Peasy
by Gardenlover70 on 2019/02/15 13:12
Set up quickly with email RR#. I don’t fly often so was happy to get app.
I love the SW APP!!
by crystalolita on 2019/02/15 12:27
The app is so easy and convenient to use!!
Love It!
by Bill Backbone on 2019/02/15 07:58
Simple.Stylish.User Friendly
Early bird check-in
by tito0419 on 2019/02/15 07:23
I do not like that when I’m offered early bird check-in, the only option is to pay for all in my party. I don’t not want to pay for all in my party to have early bird check-in, I only wish to pay for myself. The hope is that I get to sit by myself, away from the rest of my party. So, you e limited my options.
Lack of?
by tqhwaze on 2019/02/15 05:29
The SW iPhone app is very intuitive! With that being say... I find that it is lack of “other fund” options to pay compared to the IE or safari app.. where you can apply SW’s vouchers, credit etc...etc
Head and shoulders above the rest!
by Don and Margo on 2019/02/15 02:38
So many better things about SWA than the other Airlines. The ones I like... 1. ON TIME...I like punctuality. 2. No baggage or other irritating fees. Love that! 3. Refund for unused or change flights Amazing! 4. Inexpensive if you plan ahead. I had a family emergency (wife was diagnosised w/a major illness). I gave Alaska Air several weeks notice to cancel a flight..no refund. Just a voucher which expires in 11 months ....FROM THE DATE I BOUGHT THE TICKET. NOT THE FLIGHT DATE OR THE DATE I CANCELED. ALWAYS ANGLING TO RIP OFF THE CONSUMER. IT’S WHY SWA IS SO POPULAR. It’s the little things ! DM
Checking in is a pain
by Andi312 on 2019/02/15 02:22
Every time I try to check in for a flight it doesn’t work right away and causes me to be dropped back in the boarding order
Review
by Vandling on 2019/02/15 01:44
Excellent. I was concerned that it would be difficult....it was simple.
Booking made E-Z!
by SanD2YaYa on 2019/02/15 01:35
Wow! What an experience! Found the date and time I wanted to leave for my trip; then did the same for returning home. This was my first booking, it couldn’t have been any easier.
Boarding passes
by Lynn 15882 on 2019/02/15 01:32
For the 3rd time now I cannot get a mobile boarding pass on my phone when checking in on line!! I have to get a print version. You need to fix this problem!!! Very frustrating when not around printers!
D MACC
by D. MACC on 2019/02/15 01:30
Easy Peazy lemon squeezy!!!
Love it!
by Patsybcomedy on 2019/02/15 01:22
Easy! Fast! Saves time!
Easy to use
by ttnn0987 on 2019/02/14 23:33
Love this app, but I wish I could apply travel funds through the app too. It’s the only things it’s missing.
Boarding pass
by this has been painful on 2019/02/14 22:49
Can’t get boarding pass on my phone
LUV Southwest
by xxxLike A Bossxxx on 2019/02/14 22:47
Best company to fly with! Hands down!
Great Application
by Moos30 on 2019/02/14 22:42
I have been using this App for 4 years now and I can’t complain about anything, it does exactly what it’s suppose to be doing, easy to use and a lot of features, your Mobile Application Development team must be a competent and an outstanding one!!!
My experience
by SLOPOKE on 2019/02/14 22:10
Enjoyed booking the flight for my wife on Valentines Day. Thank you Southwest Airlines.
Convenient
by Boxjudge on 2019/02/14 21:53
I use it often....it’s super easy and very convenient.
SW app better then most!
by N. GA1 on 2019/02/14 21:35
Way better then Delta app. Way way better
Love you
by PERLZ on 2019/02/14 20:52
I love the Southwest and recommend a Southwest to everyone. Everyone is so nice, smiles and I feel very safe flying Southwest.
Boarding pass
by 1960georgia on 2019/02/14 18:34
It would be helpful to receive all the boarding passes on the same confirmation number instead of just the main person. This negates the paperless aspect!
Like the flexibility
by Had enough verizon on 2019/02/14 18:23
Southwest really made it easy to change my flight when my plans changed and didn’t charge me an added fee to do it. Thanks for your great service.
Boarding pass
by Jkjk2 on 2019/02/14 17:00
Did not get boarding pass with check in
Love it
by Mr. Subgh on 2019/02/14 16:44
Love free baggage and no cancellation fee or change fee plus SW point system is best
Best Travel app
by Chef Chu on 2019/02/14 16:31
Easily the best app to use for travel. I can book, rebook, change schedules and cancel flights with ease and significantly faster than any other app. Dramatically better than any other airline.
Unable to view boarding pass, again
by acapaz28 on 2019/02/14 16:22
It just tells me to go print it out myself. This is the second time the apps said that to me instead of giving me the square matrix/barcode so I can use it to check in. Not sure what use I have for the app without that.
Easy to use
by Go grizzlies on 2019/02/14 15:47
Mobile app is easy to use, but would be nice if it remembered your phone # so you don’t have to type it in every time you want a boarding pass forwarded to you.
Missing mobil boarding pass link
by The Appalachian Trail on 2019/02/14 15:07
The mobil boarding pass option is missing
Website
by Pittsburgh11 on 2019/02/14 13:04
Your website and service is above all!!
Best in show
by Seabee Woody on 2019/02/14 12:16
Best Airline, Best Ap! I can book, change, or cancel flight in seconds on my phone - simply the best.
Great!
by N.Arline on 2019/02/14 11:21
This app is great and easy to use! Especially for someone who flys Southwest often, it is very convenient.
No Boarding Pass?
by A List Prefered on 2019/02/14 10:04
I don’t understand why I can’t see my boarding pass and my sons pass when I check in? It says logged in passengers can see their own boarding pass. Is this 1985? I have to print a boarding pass. This is awful. Fix it please. I rated you a one because of this. Not being able to see your boarding pass is not acceptable. Obviously you don’t fly much? But you do? Again, it just speaks volumes about what kind of company does this to their passengers. It says, we don’t care enough to fix it.
Not all features are here
by Nordmejm on 2019/02/14 08:51
Can’t use my flight credits through the application. Also, funds held for future use don’t show up. I should have called even though they say better fares are available through the app.
Southwest is the best for me
by jackpot alpha on 2019/02/14 07:17
Whenever i travel locally , i never browse for flights with other airlines. It is Southwest for me 99 % of the time, but had twice been disgusted for flight delayed, but still wants to travel with Southwest than any other airlines out there . Thanks too to your helpful employees, with special mention to Felicia Green who patiently helped me when i had an issue.
Purchasing Early Bird isn’t auto checking me in.
by DaCoopsta on 2019/02/14 06:09
I purchase early bird and auto check in at 36 before flight. Now I am in the B group. What a waste of money. I am having to click check in before both flights to/from Denver.
Traveling with a family? Not much help
by Hatrickpatrick on 2019/02/14 05:57
I really wanted to load up the boarding passes for my two-year-old son my 10-year-old daughter and my Chinese father-in-law who doesn’t speak English or carry a phone but I was only able to load up my own personal boarding pass. That’s not useful.
EJ
by Elaiine on 2019/02/14 05:24
Awesome!!!!!!
Southwest is the best.
by Great Disneyland Fan on 2019/02/14 04:58
Always feel safe flying on Southwest!!!!
Southwest
by The Make Up Empress on 2019/02/14 04:46
I Love ❤️ Southwest 🙏🏾‼️
Can’t use Southwest gift cards on app!
by chupacabrasX on 2019/02/14 04:19
Was given a Southwest airlines gift card but can’t use it at all or redeem it on the mobile app it’s kind of a bummer when they make u use the website when the mobile app is infinitely easier to use Allow us to redeem gift cards on mobile app and I’ll happily give this great app 5 stars
Disappointed
by tdrvybu on 2019/02/14 03:39
After flying on so many different airlines and using the convenient apps for boarding passes. I finally got around to a flight on Southwest. Downloaded their mobile app and found no mobile boarding pass available. As I fumbled through the airport like I was back in the 19th century, with paper boarding passes. As I checked in for my return flight, I read about mobile boarding passes on the laptop, so I logged in on the Computer and when I got to the part about boarding passes, there were only 1 question “ PRINT BOARDING PASSES”
Make me smile
by 757Tanker on 2019/02/14 03:35
As I think about the Kentucky Derby, I think about how easy the SW app just made it for me to book my flight!
Best Airline!
by Chrisecru on 2019/02/14 03:01
“LUV” Southwest Airlines!
I’ve never used Your service
by ARCHAIC SW SYSTEM on 2019/02/14 02:45
Terrible that I can’t get a mobile boarding pass using my iPhone. I have to have a desktop?? Are you serious?
Jason Fernandes
by Ferns J on 2019/02/14 02:39
Very simply, your the best! Wish I could send you roses on Valentine’s Day!!
John Peetz
by William Buckels on 2019/02/14 02:16
Southwest is the best. Will go out of our way to be able to use Southwest as opposed to that other United airline who shall remain anonymous. Thanks go out to your teammates and Company 👊👊
Intuitive and easy to use
by little burr. on 2019/02/14 01:06
Checking in is a snap with this app.
LOVE SOUTHWEST
by Gnuewe on 2019/02/14 00:44
Always my first choice when I fly. Have always been treated courteously and the stewards have provided some entertaining moments. I travel on holidays to celebrate my grandchildren and daughter’s birthdays and enjoy how the stewards come up with some fun quotes and even songs that make the flights enjoyable. Thanks for being a great airline I can truly depend on for being efficient, and friendly.
Checking in time waster
by Neschore on 2019/02/14 00:43
After logging in and tapping “check in” with my flight already on the screen, the site made me enter my confirmation code and name all over again. Stupid!
Thank you
by tech-no-twit on 2019/02/13 23:43
Very nice people. Very efficient. Thank you.
Southwest’s the BEST and great app
by ESWCEO on 2019/02/13 23:28
Everything Southwest does makes it easier to travel and their app adds to this. It even reminds me when to check in! kudos!
Online checkin ****
by C for life i guess on 2019/02/13 23:19
Trying to figure out why online checkin just doesn’t update fast enough. Probably going to have to constantly pay that $15 and hope for something better than C. This is getting ridiculous!!
👍🏼👍🏼👍🏼👍🏼👍🏼
by Phil2562 on 2019/02/13 23:18
Easy to maneuver around
My ONLY airline!
by TXRed! on 2019/02/13 20:48
From my business trips as a paralegal in the 1990s and 2000s to my retirement fun trips 2005 to now, Southwest is my only airline choice. NEVER a lost bag, NEVER a rude or incompetent Southwest employee. The open seating concept seems flawlessly smooth and efficient. Planes fly on time, and when there is a delay, such as 3 hr of being snowed in during a blizzard in El Paso on a Houston to Albuquerque flight AFTER airport concessions closed at 9:00 pm or so; Southwest employees kept us amused with games and prizes - I won a leather SW paperweight - and brought us water and snacks while regularly updating the storm’s status. Luckily the weather briefly cleared for takeoff and we headed toward ABQ, but knowing that airport also may close down and we might land in Vegas. We made it safely to ABQ just before they closed the airport for weather. Southwest CARES about the safety and comfort of their passengers. That’s why Southwest is MY airline! Nancy L Turner, Rockport, TX.
Onboard service
by sad1! on 2019/02/13 20:41
We did not get served drink - said it was too bumpy - the front half received drink - back half said was too bumpy - lazy help - was not even close to other flights which still served everyone. Something has changed with Southwest help - used to be energized and liked their job - now help just going through the motion and seems laid back - too bad for airline!
Great system
by Goodbargu on 2019/02/13 20:09
Works fast and accurate!
Cancelled flight
by Golfrx on 2019/02/13 19:15
SoWest cancelled my flight today. I did not see the message until I was getting ready to pack, etc. I had to scramble to change my flight and my girl friends flight. We have a show to get to tonight as part of Valentine’s Day. Might miss the beginning now. Not happy
Great but...
by Works too much on 2019/02/13 17:25
Doesn’t show bag claim number when exiting flight
Southwest?
by P1rap.com on 2019/02/13 17:23
Who doesn’t love Southwest Airlines? I’ll wait...
Cancelled my flight today
by Adventure-time26 on 2019/02/13 17:16
I had booked flight. Early boarding paid for and received boarding pass yesterday . Today day of flight you cancel my flight with no reason and now my flight goes from San Diego to San Antonio and back to El Paso . Now I have B boarding group and will get stuck in middle seats . Long flights to be stuck in middle seats. Rudy Herrera 505-453-7611 SW freq flier 32729966
Travel points
by Sato Steve on 2019/02/13 17:09
Why do I show a 0 balance even though I use SW for traveling?
Best of all airlines.
by Mariner Khan on 2019/02/05 23:51
Southwest Airlines are one of the best airlines in US that provides all you need, such as flexibility in dates of traveling including flexibility in timings too like morning till evening. The airline got maximum destinations to travel almost all over the states with easy and speedy access to book a flight through their mobile app and ofcourse on website as well. It took me less than 5 mins to book a flight from Boston to Houston. I have been traveling with Southwest for quite a while. The one best incentive to travel with Southwest Airline is the checked baggage policy that no other airline can compete with. Other airlines can’t even come closer to this deal. Two checked baggage for 50 lbs each is an offer that only an international flight with far destinations would render for free. But Southwest would give you this offer for domestic traveling for free and for the same I will appreciate the airline. The Low Fare Calendar is another super tool to travel suiting your own budget that helps a lot people to have the privilege to take a flight of their own choice. Thanks to the Southwest Airline for providing services all over the airports around the whole nation, traveling with our luggage for free needless to mention with the date and exact time of travel I want.
5 stars with one caveat 🤔
by Mr. McNeill on 2019/01/03 01:12
Been flying back between Baltimore and Tampa using southwest for many years now. This app makes purchasing tickets, checking in & accessing your boarding pass as easy as 123. Very efficient. However, wouldn’t it be nice if you could use the app to assist you with locating a lost item during your trip. As it pertains to the airline or the airport. As a back-up for complete failure via customer service phone call attempts. During my most recent trip I left my winter coat w/ my cell phone in the pocket at the southwest gate B3 in the BWI airport sitting on a chair right by gate line up. Reported it to both BWI lost & found as well as southwest customer service. Let’s just say: clueless, ineffective, disorganized, inaccessible & passing the buck would best describe my experience thus far with both the system in place for resolving this scenario or speaking to someone about it. I can’t blame the app here, the captain flying or the crew on board who consistently succeed at their job. However, I’m not happy with southwest & BWI’s teamwork in leaving me out in the cold (pun intended) on my way back up north tomorrow with a winter coat after a week of trying to just get a valid & directed response. There’s gotta be a better way! Why not incorporate the app. somehow?
Peace of Mind
by NOLAgirlinSFL on 2018/06/09 21:22
Love this app and Southwest. I try to only fly Southwest when flying home. It’s a direct flight and the app makes booking, checking in and obtaining the boarding pass efficient and convenient. I appreciated it even more when my mother was ill and I flew home for the battery of tests needed for her. I booked a last minute flight for Christmas Eve. Most flights were atrociously expensive but my Southwest flight was $75!!! I couldn’t book it fast enough. My mother was diagnosed with stage 4 cancer so my return flight was pushed back. I easily changed flights through the app within crazy fees. This occurred a few times as my mother quickly succumbed to the disease and I had to postpone my return flight again. I cannot express how unbelievably thankful I am that during such a fluid, emotional and challenging time that my travel was so easily changed through the app at any time - and that I did NOT incur RIDICULOUS fees (my friend recently paid $250 to change flights to a less expensive flight through another airline???) that would’ve compounded my anguish at such a time. I already loved Southwest but I’m this day and age, I appreciate them even more.
I Love Southwest!
by Marcy B who loves Southwest! on 2018/04/17 00:49
I totally appreciate the LOVE! Every time I fly this airline I walk into an atmosphere where the employees have the freedom to be funny, to bring more of themselves into their jobs (on my last flight between Philly and Denver the flight attendant sang- she was awesome!), and where they seem to genuinely enjoy coming to work and also working together as a team. That happiness is contagious and only makes me want to add my own energy to it. (“What the world needs now is love, sweet love...”) I fly often, and as often as possible with Southwest. Pulling up to the airport, my own smile begins as I get out of the car and head to curb side checking; I know that from this first moment of my “Fly Southwest” experience, I will encounter energized, proactive, and friendly people who do a great job. And I know that the experience will simply continue through the moment I touch down at my final destination. I also TOTALLY appreciate the lack of baggage fees and the no-hassle trip change policies. Such a relief, and such an example of a better way to work with and treat people. We are all one human family and life is hard enough. Southwest makes it better!
Good app overall, enhancements needed
by DLhuegs on 2018/01/23 20:35
The app is great if you’re booking your standard one way or roundtrip fares. It would be nice if you could book multiple destinations and legs of a trip within one booking in the app the way you can on the website. Also, it would be great if you could purchase inflight wifi from the app since our credit card and info is already attached there. Currently, you go through the website and browser. Also, if southwest could figure out a sign-in situation for the wifi to use on more than one device you own, that would be great. I had to pay $8 twice because I purchased the wifi on my phone first and then realized I needed to get work done on my laptop but could not use the same connection on more than one device. I believe Delta has figured it out, but it would be a great enhancement so I’m not double-paying or have to change my phone plan to use that as a hotspot for my laptop. If we’ve paid for wifi, it’s fair to be able to use it on multiple devices you own through some sign-on feature.
Horrible experience
by Jaidennnnnn on 2018/06/13 15:57
The customer service was very rude. I have been on a plane over 10 times and Ive always had great friendly/funny Pilots, flight attendants, anybody working on the plane that Ive encountered customer service with. And to me thats one of the most important things. They were EXTREMELY rude while I started to feel sick on the plane which has never happened to me before I always have great flights with no problems, but usually I fly through Delta. I will NEVER fly with Southwest again because of how rude the workers were to not even just me. They were also super slow on getting our drinks out and no snacks were offered, which I thought all airlines offered snacks. And when I was using the bathroom I had forgotten to lock the door, one of the ladys working knocks and then OPENS the door to tell me I need to lock it. Luckily I wasn’t in the middle of going to the bathroom I was just about to wash my hands...I didnt notice if maybe the door was slightly open and she saw that I wasnt going to the bathroom so she opened it..but either way I thought it was rude of her to just open the bathroom door knowing I was in there. I didnt happen to catch the girls name that I had bad experiences with but she had short blonde hair, slightly bigger.
Disappointed
by The katzmeow on 2018/07/06 00:39
I have had fairly good luck w/ this app, however this review will highlight the reason NOT to pay for the Earlybird Check-in (36 hours before the 24 hours check-in). It cost $15 and you would think that you get a preferred boarding position in line. I was unable to do this on the app, even though it has a place to put your information and credit card data in, but no place to submit after all of your personal information has been entered. I finally called the Southwest rep and she completed the transaction via her terminal, (well within the 36 hours requested) however, she was unable to tell me my boarding letter and number. I would need to check-in during the regular 24-hour booking. When I received my booking I was shocked to find I was a B-13 and a friend who was traveling with me and chose not to pay, was a B-2.!! I called the SW rep and was given a feeble reason “that they just log in and give you a boarding number that is available at the time. They do not check to see if other passengers have a number higher than yours.” WHAT!!? Then what is the reason passengers PAY for a FAKE 36-hour boarding pass. Learn from my mistake and DO NOT PAY for an inflated fee that does not get you preferred boarding. Shame on you Southwest!
Beware Southwest Voucher
by Soon to be previous customer on 2018/04/30 14:02
I received a Southwest 100 voucher from Southwest after spending several hours delayed in the airport. I was pleasantly surprised until a attempted to use it but needed to cancel due to family emergency. What they FAILED to tell me is the voucher number changed to the flight I cancelled thus when I attempted to use it utilizing the voucher number it wouldn’t let me. I attempted to call southwest but this was during the hurricane emergency and several of their customer service locations were not available. I certainly understood that so I went ahead and scheduled my flight WITHOUT the voucher credit. Finally I got ahold of someone who said they could extend for another year because of my trouble and they could see where I had flown again with the voucher but they encouraged me to wait a couple of more months to call and extend since they could only do it once. I did so but the person I got said no. I explained to numerous phone calls and what I had been told but again was said no and no dialogue had been entered into my record. Be careful with your voucher IF you receive one. Southwest does not have the customer service it use to have.
A great suggestion from my Sis
by I LIKE FREE 1965 on 2018/10/07 15:57
While planning for this trip to see my Sis in Washington, I must have looked on every site and looked up every travel carrier there is. A very slow and tedious process. I was so done and about to give up because I could not find what I wanted which was a cheap trip from Seattle, WA to Long Beach, Ca where I live. I did not want to be anywhere near LAX’s chaos, I just wanted to get home quickly. My Sis suggested Southwest which I was surprised that I hadn’t checked out. Booked me a trip just like! THEN - my hubby told of a time conflict he had - he had to be back in LBG on Monday. No problem, I thought, I’ll just talk to a rep to get the date changed. And I did talked to the rep and she assured me of the change. I printed out the tickets, didn’t look at the dates and left. (My bad) It wasn’t until I got ready to check in for the flight that I started having problems. Called a rep and guess what- no dates had been changed. Had to cancel so many things - horrible! The rep I talked to was so nice -LIZ - which why the rating is as it is but that rep bought it down. You only had ONE job...
Why I Prefer Southwest
by ljcrist123 on 2018/02/17 17:35
My job requires that do a lot of traveling, the majority by air. Southwest makes flying easy for me. The Mobile App is quick and easy to use. If I need to change a flight, that is so easy and I really appreciate no change fee! I don’t have that with other airlines! The No Baggage Fee is the reason I started with SW, but the convenience of flying with them has kept me as a customer. I love the no hassle boarding and open seating policy. If they flew more routes to the Northeast, I would never fly any other airline. But the real reason I am a true SW Flier is their employees. Whether it’s the Sky Cap, the Counter Agents, the Flight Attendants, or the lady in the Lost Baggage Office (yes, it does happen) I have found all SW employees to go above and beyond what I experience on other airlines. They seem to really enjoy their job. And for the pilots (of which I’m a member of the club and tend to grade landings) you are the best! Keep doing what you are doing and I’m a Southwest customer for life!
Some things I wish I could do
by jokaye365 on 2018/08/03 14:38
With string enough internet, updates are timely and booking is a clear process; the app has never failed me! But there are two things that would make it more convenient. 1. A Check In button below the next upcoming flight. If my confirmation number and travel information is in Trips, why do I still have to go to Check In and enter my confirmation and name? As someone who tries to wake up 24 hours before my flight in a panic to check in, this would be really nice. Unless they’re doing this on purpose. 2. I’d like to be able to keep travel funds in a place attached to my account then deduct from them when I book instead of constantly having to enter them as a payment option. I can save credit card info so why not travel funds? Simple shopping platforms apply credit saved to purchases and note the difference of values. This should be for browser and app options. I can also see this inconvenience as purposeful if they want folks to forget they have travel funds.
Flights from Chicago to Phoenix
by Ms.T, aka JenJen on 2018/01/12 23:51
I’ve flown with Southwest a few times & I was pleasantly pleased. The Flight Attendees were very kind to my very talkative grandson. They not only kept him amused, but kept the hot chocolate coming, even a package to go upon leaving the flight. He still raves, saying those were my friends. He says ,”they really cared about me Ms.T, they really did. I am now & always looking for senior discounts & or just discounted flights period from Chicago to Glendale via Phoenix Airport and there are never any listed. Saddens me that all other destinations have discounts. So I am wondering what’s the reasoning differences. When I fly from Chicago to Glendale via Phoenix Airport, those flights are always filled, as on my return flights also from Phoenix. I plan on flying to Glendale sometime after the middle of February from Chicago’s Midway Airport to Phoenix Airport to reach my destination of Glendale Arizona. Thanks in advance for taking time to read. Virginia Taylor again Thanks You ....
App is limiting...
by 29 years burnin' down the road on 2018/03/12 17:14
You can’t look up or book international flights using the app; you need to use the desktop site. It is annoying that you can’t switch between dollars and points while looking up flights; you need to start a new search if you want to view dollars instead of points and vice versa, even when it’s the same flight search. Southwest, can you please have your webmaster add that feature? Thank you! Also, we should be able to revise our travel companions and make account changes using the app (and website) instead of having to call. Southwest is always my first choice when flying! I use the app when possible but find it necessary to use the desktop site or call when the app doesn’t facilitate, and why provide an app for your customers if it is less convenient and not equal to what you can accomplish on the desktop site? I know these are first-world problems, but I’m just sayin. I love Southwest. Amazing customer service, great policies, and they get me where I need to be (with very reasonable prices). Yay!
Doesn’t provide important info. Terrible UX.
by Lindsey Bowshier on 2018/08/04 18:02
If I’m logged in and click on flight status, I still need to type in a flight # or search by departing airport, etc. How about defaulting to showing me MY next flight? Isn’t there a pretty good chance that would be the info most people are after? I used the app to check into my flight and still had to get a boarding pass printed at the counter. And after checking in on the app if I wanted to view details of my flight A) had to enter the confirmation # again (which required me to go to my email to copy and back to the app to paste) and my first and last name (again, I’m LOGGED IN) at which point I have to “check in” again. And B) it shows my departure time for the first and second flight but no details on where my layover is and for how long (unless I do the math—adding the duration of flight 1 to the departure time and account for time zones except I can’t see where the layover is to know what time zone). Is it possible there is something broken? There can’t be this many people who fly and love Southwest if they are using this worthless app. It’s a seriously frustrating experience.
Best app I’ve used!
by Subway surfer awesome person on 2018/05/17 00:26
Never have issues logging in and using this is a breeze! It’s not slow like a lot of apps with constant buffering etc and I love how fast it connects and every change made doesn’t slow it down. I and love how it keeps all my flight info conveniently located in a press of one button! I can see my upcoming trips and any future ones I’ve booked. All my trips I’ve easily booked on this app since I’ve had it.... going on a couple years. The convince of changing or canceling flights is as easy as booking! Also tells you how many rewards points you have and the option to use it or not when booking. The only down fall is I cannot yet book international flights and I can’t have access to any refunds owed to me by changing flights when I should be able to see what dollar amount I can use when re booking my next flight! All in all it’s my favorite app to use next to Hotwire!
Customer Service
by JACG53 on 2018/04/22 16:10
On Friday, March 23, 2018, customer service rep #40 (Josh) in Oklahoma City was absolutely amazing & a tremendous blessing to our family. A family member has terminal cancer & is required to travel to Houston M D Anderson hospital on a regular basis. The hospital changed the schedule in March on short notice. The fare change cost was $600 & my family could not afford it. Our family member was in great distress when the customer service rep they spoke with was of NO help, they thought they would have to drive or miss an important appointment ( they are in no condition to drive the 9 hour trip). I called after learning of the situation & Josh saved the day! The stress of the disease is more than enough to handle, the financial burden it brings can destroy the last thread of hope. I want to commend Josh for understanding the situation & assisting us in removing both mental & financial stress. The 1st was unkind & uncaring. It’s people like Josh that keep us loyal Southwest customers!
What is wrong with your app?
by Skybubbles on 2018/07/21 19:51
Are you aware that when you try to book a flight whether it is round-trip or one way, is soon as you put in the date, There is no area to click “done “for the flights to come up on those days. Instead the only option you have is to hit the back button which takes you right back to the current day You are in and then you have to search for the flights and scroll forward through all the dates to get to the ones you are specifically looking for. It is the most frustrating thing using this app. How come all other airlines have it correct with the done button after you plug in your dates. Nobody should have to scroll all the way through ahead to find their dates because your app let you click on future dates that you’re looking for tickets, but then doesn’t upload with those dates. Can you fix this fast?
Expensive for earlier flight
by AjDrew02 on 2018/06/16 23:19
I LOVE flying SouthWest. Easy ap, quick flight to the beach from Nashville, and I enjoy the jokester flight attendants. (Love that part!!) I did make a mistake and booked our vacation to end by flying home on Fathers day. My ex-husband has been a great sport and hasn’t given me too much grief, but I know he’s bummed. I just logged on to see there is a flight that will get us home at 9am instead of 9pm. I’ve coordinated with his wife and we will surprise him with his sons being home to spend the special day together. On the flip side, my mistake is costing me roughly $500. :x I realllllllllllllllllly wish there was a “one time waive of fee for being mindless and not thinking of others” perk so I wouldn’t have been charged so much money for a flight that clearly had the open space.....but in the end, it was in fact MY error. And it will not stop me from continuing to fly SW or promoting the airline. I’m just salty for having to take responsibility for my own actions. Lol
My ONLY airline!
by TXRed! on 2019/02/13 20:48
From my business trips as a paralegal in the 1990s and 2000s to my retirement fun trips 2005 to now, Southwest is my only airline choice. NEVER a lost bag, NEVER a rude or incompetent Southwest employee. The open seating concept seems flawlessly smooth and efficient. Planes fly on time, and when there is a delay, such as 3 hr of being snowed in during a blizzard in El Paso on a Houston to Albuquerque flight AFTER airport concessions closed at 9:00 pm or so; Southwest employees kept us amused with games and prizes - I won a leather SW paperweight - and brought us water and snacks while regularly updating the storm’s status. Luckily the weather briefly cleared for takeoff and we headed toward ABQ, but knowing that airport also may close down and we might land in Vegas. We made it safely to ABQ just before they closed the airport for weather. Southwest CARES about the safety and comfort of their passengers. That’s why Southwest is MY airline! Nancy L Turner, Rockport, TX.
luv luv luv
by Groupon addic on 2018/12/21 04:12
Everything about the flight attendants, the pilots, the airport, call center, gate agents, runway and luggage handlers (even in the cold, wind, rain, snow or some places the heat and sun too. You are such a customer oriented and friendly company that when you have an issue (and I mean I made a mistake which I totally own but you didn’t make me :-))you get to talk to a super friendly and helpful PERSON when you call. So win win and win You have overly earned an also continue to impress a current companion pass and A list member. For this and the many many other times you go above and beyond not because I think you have to, not because how I perceive what people think, but because I get the FEELING and see from the luv you give how much you care. Thank you to everyone behind the scenes and in front, without each other it’s just a broken heart and where’s the Luv in that?
Desiree Guerra
by Desiree Guerra on 2018/10/15 12:47
I am beyond disappointed. I called day before yesterday to change my flight because I was concerned about the weather. I specifically asked the customer service representative if my early bird would transfer. She kept me on hold for 10 minutes then told me that she had to do some investigating and it did transfer. Even sent me a second email showing me it transferred. When I checked in this morning to my surprise I did not get early bird. So I call and the next customer service rep I talked to gave me the run around and basically the first customer service rep had lied to me!! So after paying an additional $126 to change my flight I now how no eRly bird that I paid for and was told did transfer. Then I was told to call another customer service number to address this issue and I was on the phone waiting for someone for 30 minutes!!! If I had known Southwest was going to be so cavalier about taking care of their customers after the money has been spent I would have never given them my business. Just a suggestion, pay the extra for a more professional airline. It’s worth it!!
Southwest Air Lines App
by 🔥🤬🤯😤😝🔥 on 2018/10/20 17:02
The app needs much more user friendly attention. It needs to address Lost Luggage, Missing luggage items, WiFi, & traveler’s flight opinions. If a traveler loss luggage or items missing from there luggage there should be a short cut(icon) to help you address this issue(s). WiFi should be added to app. Some travelers did not know that they should have downloaded a separate app before boarding. Not all airline use the same WiFi systems, this would save travelers time. Giving Southwest Air Line travelers a voice is empowering! The app should have a spot for everyone’s opinions. This would be the most useful system for Southwest learn exactly what needs to be addressed. The Rapid Rewards number should be woven into the app to help users & Southwest Air Lines reduce the users form information entering. Seating Up grades should also have an icon. If seating upgrade is not possible on the app, it should address you to see or call a Southwest Representative. In all this would reduce Southwest Air Lines work load and save travelers standing in line.
Good except usability for a couple of things
by CarolineInSV on 2018/11/18 07:39
When I am logged in and looking at an upcoming flight, it is not clear whether I am checked-in or not. If a person in the traveling party is not checked in, there should be an option to check in next to the flight and person displayed. If a person is checked in, there should be an option to view the boarding pass. I am a parent traveling with my 4-year old, I bought the tickets but I cannot view and save my child’s boarding pass unless I sign out of my account and sign in with hers, and have to create an account for my child if she doesn’t have one already. That is not a good user experience and has no security advantage. If an adult buys tickets for him/herself and others on the same flight, especially minors, and even more so young children, the buying adult should be able to see and save the boarding passes for all the people traveling with him/her whom he/she bought tickets for.
Great app minus one major flaw
by Lovebitemusic on 2018/06/26 16:19
I am a loyal southwest customer, and I have been using this app for at least a few years now and I love it! But i keep having an issue that makes me go to the website instead of using the app for purchases. When I try to book a flight and choose the dates, it takes me to the calendar view to choose the dates but then there’s no way to get out of it! I pick the dates and then it just stays there, there’s no “back” or “finish” button, so I have to exit the app and can’t use it to finish booking or even check prices. In the past, once the dates were picked it would automatically go back to the previous booking page I think. Hopefully this is just a glitch but it’s been an issue for about a year. Am I missing something? As of now I book all my flights online and only use the app for the flight info and boarding pass. I would like to be able to check flights and prices too.
Forgets my itinerary while traveling for work.
by Rrrrrt123 on 2018/06/11 14:53
I have trouble using this app when my employer's travel agent books my itineraries on Southwest. This app never receives my information despite the travel agency transferring my frequent flyer account number and me being logged into this app under said account number. I can't fault the airlines as I suspect this is caused on the travel agent side. My complaint about the app is I am able to find the itinerary and check-in but it quickly forgets my itinerary. Sometimes I see the itinerary under past searches, sometimes not, but no updates before traveling or while in route. I rated two stars because app is stable and works decently when I travel on my dimes. P.S. I'm not one to write reviews as I prefer to leave feedback directly to the app developers. It's probably by design but there is no such feature in the app. The link on the app store takes you to a list of phone numbers for various issue none of which have anything to do with the app itself.
Not very happy!
by Spartan4good on 2018/07/23 14:13
The three times I flew Southwest in the past 15 months each time the flights were delayed at least 2 hours and the delays were not weather related; they were maintenance problems and crew issues. Direct flights from SAT to DTW are 2 1/2 hours but with Southwest it took close to 8 hours each time and that is not an acceptable and the delay is not worth it the cheaper rate. We have picked Southwest every time for reliability, great rates and friendly professional service. On my last trip the connecting flight in St. Louis was delayed (over 2 hours) while sitting across from my gate I observed the gate personnel sitting behind the desk enjoying a take out meal out of a box and eating it with bare fingers in front of all the passengers. That is a very tacky, unprofessional behavior and a bad reflection of Southwest. Never have I seen such occurrence even in my many overseas travels. Every time I check in exactly 24 hours before not even 2 seconds late I am assigned to board around B30 or above, how is that possible? Additionally, Early bird check in is $15, plus $40 is to upgrade for priority sitting. For $75 more I can fly other airlines with direct flights and will get to my destination a lot sooner than Southwest, plus my luggage flies free as well (1st piece) so I can’t find a reason to keep flying Southwest, and recommending it to friends and family. However, the flight crews on all flights were the only positives I have had with Southwest.
Usually top rate
by K-RN on 2018/04/21 18:07
I've never had a problem traveling Southwest, and actually prefer this airline. On our way down to Florida we had to change planes in Baltimore. Am traveling with my two grandsons ages 11 and 13. Their Dad is a marine serving in Japan as we speak. The first leg of our trip I asked the Southwest employee at the gate if we were allowed to board early...I have their military IDs, etc. she very graciously told us we could board after Group A....we thanked her! In Baltimore I again asked the employee at the gate the same question and he very rudely and loudly shouted that ONLY MILITARY IN UNIFORM could board early! And "I ALREADY MADE THAT ANNOUNCEMENT!" Well, I'm sorry that I didn't hear his announcement but there is never a time for rudeness especially with all the people there were at the gate waiting to board! It made me feel very embarrassed, my grandsons we're uncomfortable and the people around us were shaking their heads in disbelief. Samuel, I believe his name was, did nothing positive in my eyes in keeping with the usually VERY pleasant and kind treatment from Southwest's employees. Let's see if my trip home will be nicer! Personally I do not care if we are allowed to board early...but if it's a benefit my grandsons are entitled to them I shall seek it for them. They definitely learned a lesson in how not to behave when you're interacting with the public!!!
Easy to use and so convenient!!!
by LilGordo97 on 2018/12/30 19:39
I love flying with SWA and do so as often as possible! It’s always been easy to book & affordable, with Southwest Airlines, but using this app has made it even easier and foolproof! I love the convenience of having everything in one location when I have a question about an itinerary or pricing, etc.! Not only that, but the added convenience of having the ability to sign in using two-factor verification (via thumbprint or facial recognition), is beyond comparison! Keep up the great work, SWA! PLEASE continue to offer those low fares, & continue offering the inclusion of 2 free checked bags! Your customers truly appreciate it... especially as your competitors continue to increase their rates and try to “nickel and dime” their customers, by charging extra for things such as baggage.
Step out of line and fly another airline
by sweet suze on 2019/01/30 15:20
Seats the size of toilets. 5 hr flight and 1 bag of freetos and 1/4 cup of water. All the attendants are nothing more then trash men. Up and down the isles picking up trash. It’s hideous. People 3 times the size of your seats trying to push their bodies into center seats. Which means one thing, they’ve now consumed the aisle and window seats and everything in them. I literally had a man st least 300 lbs sitting in middle seat. I could not uncross my arms for the entire flight. Now I think I know how animals feel when they’re crushed into semis to take as many as possible off to slaughter. 24 wheel chairs lined up for pre boarding and at the end of the flight maybe 5 chairs are called for. Scammers and you know it. Pay $25 for bump in boarding and find it no better then had I checked in myself. Did I mention all the fast food ppl bring on board? It’s like flying in a small food court for 5 hrs. I’m done with you. Are you competing with Spirit to be the worst. SW “The Pig Sty In The Sky”🍋. I dare you to put this in your flight magazine
Amazed By Southwest Employees!
by BDorff on 2018/07/27 19:24
All four Langley sisters recently took a shared vacation to Victoria, Canada flying on Southwest round trip. On our return flight from Seattle to Dallas two of us were in wheel chairs with an injured foot. At the gate two Southwest employees, who were also traveling, thoughtfully wheeled us down the ramp and helped us settle comfortably in our seats. In addition, our flight attendant amazed us with being especially cheerful and friendly on the last leg of our sisters journey. Before long we discovered the flight attendant is from our hometown (Hereford, Texas) and we know her parents and grandparents! Please give a big “thank you” to all of your employees for being helpful and for making travel such a pleasant experience. A special shout out to John Dritt and Sheena Jesko who make traveling on Southwest really shine! Gratefully, Barbara Dorff
Reservations
by Guanaco236 on 2018/12/21 03:59
Reservations made through other agencies other than Southwest, don’t get atomically linked to you southwest travel rewards account, if you didn’t provide the rewards number initially. I will to be able to look up my reservation in the app and have the app link that external reservation to my rewards number. Also to store it, as previous trips. The reason I say this, is because I made reserved a flight through my employer, I was able to check in in the app, but the reservation was not automatically saved as a previous trip. Nor did I get credit for the miles traveled. I did not provided my travel rewards number when the reservation was done. But I feel that since I was able to check in via the app, that the reservation would should had been saved automatically as one of my previous trips.
Southwest Bad Experience
by CVG Southwest on 2018/04/16 17:22
I’m sorry to have to leave a negative review about southwest as for the most part I’ve had good experience with them. Last week our family was finishing a wonderful make a wish trip celebrating our son’s brain cancer victory. Unfortunately Southwest broke our $500 stroller which was from Australia (Phil and Teds) the main frame responsible for steering was broken in half. Sadly Phil and Teds no longer carries this particular stroller and do not have parts for a repair. I’m very thankful to have our son still alive so keeping things in perspective does help. We have 5 kids and have flown domestically and internationally over 20 times with strollers many of which were much cheaper than this one. Until this incident we had not experienced problems regarding damaged strollers. Much of our flights are in Asia due to our mission work so maybe I’m comparing American Airlines with Asia’s which may not be fair but who knows. Lesson learned don’t travel with an expensive stroller without knowing and understanding the airline’s stroller policy clearly.
Leaving ABQ
by rp111111111111111111111111111 on 2018/12/29 02:58
Weather canceled our flight out on 12/28. Those things happen. SW could not get us a flight out until 12/30 (afternoon). We decided to drive to Phoenix and catch a flight from there. Unfortunately SW would not honor our purchase price from ABQ, so we had to pay an additional $350. Acts of God are not anybody’s fault but I feel SW is taking advantage of the situation. The seats were obviously open so why not honor the price? Also lots of aggravation to get this booked. Online was showing the same price from Phoenix to SFO all day however it took 3 calls to 3 different agents to get the price that matched the online price. The first two agents could not explain why they just kept insisting that they could only change the flight for an additional $500. Finally agent 876 in GA, Teresa, was able to book us for the online price. She deserves a pat on the back for doing her best to provide customer service. So a very frustrating day, most of it unavoidable but not helped by SW bureaucracy and incompetence . Teresa being the only exception.
Hurricane Michael
by HOTCOFFEE46 on 2018/11/09 20:41
We have a home on Cape San Blas which was right in Michaels path... we flew Down to Panama City to see the damage to our home on the Cape. I cried from the moment we got our rental car as we traveled thru Panama then on to Port St Joe then on to the Cape.. we were not allowed to go thru Mexico Beach! The devastation was more than I could bare. I’ve never experienced anything like this! I feel so bad, but that our home is ok... we have lost some of our roof and we have other damages.. but I still have a home to sleep in... so many many don’t my heart breaks! We needed to extend our stay here and you (SOUTHWEST) allowed us to make the necessary changes to do just that! Thank you!!! we just didn’t need another decision that was difficult! (Sorry this was long and I hope I didn’t rattle on too much) much ❤️SOUTHWEST! Kathy & Hank
Love this service but wish you would change DOGS!
by Changeyourways! on 2019/01/27 16:57
You almost have everything perfect but people having dogs bigger than a 2 year old on a plane is insane. I don’t understand how you care for peanut allergies and could be so heartless to children with autism who have high anxiety and usually high allergies as well and allow dogs the size bigger than a little child board the plane and be first on and sit where ever!!! Sometimes it’s right when you get on, other times though they are throughout the plane!!!! Seems like the last two rows in the back should be dedicated to them, I am a A-List preferred customer and I am starting to look else where as the dog situation is completely out of hand and your airline has allowed it to be way to easy to bring your pet along!!!
Lousy app
by TonysboyJohnny on 2018/12/23 01:50
I have checked in and find that it is impossible to get a boarding pass on my mobile device through the app. Moreover, your instructions for how to get a mobile boarding pass does not make any sense to me. It looks like I have to go to your website, mail a boarding pass to my phone, and load the boarding pass into my phone from the email. I really think you need to take a lesson from other airlines’ mobile apps. I do not have this difficulty with United, Virgin America, or American airlines. Also, these other airlines send you a reminder 24 hours in advance of the flight. Then when I go to my mobile app my information is there I do not have to have a confirmation number to check in or to find my flight. This is my first experience with your airline and I truly hope that my flight goes better than trying to figure out how to download the mobile Boarding pass from either your app or your website.
Accept ApplePay for InFlight Texting & WiFi
by Daddy.Jones1 on 2018/01/29 12:24
I ❤️ Southwest Airlines - mostly for the Passenger-Friendly Policies like Free Bags & Not Charging for Changes. Those 2 reasons alone make me a loyal to SW. The app is Very Useful, and straightforward as I would expect also. MUCH Better than any other Airline. I do have ONE Gripe though. Having to enter my Credit Card Info to buy InFlight WiFi or Texting in this age of ApplePay is SO Un-SouthWest-Like. ApplePay is all I use for online purchases bc of it’s Convenience & Security! Please Add ApplePay to your methods of accepted payments for In-Flight WiFi & Texting. That would be SOOO Nice & Southwest-like and I would gladly come back and raise my rating to 5 Stars! Also ApplePay to Buy Tickets in the app or on the website. I’d like for ApplePay to at least be an option bc I’m Such a believer in their security technology when purchasing by device (Touch-ID & now Face-ID)!
The APP is just OK - It could be better
by smarreel on 2018/11/08 15:12
The APP does not keep detailed itinerary receipts. As I travel for work, I have to save my itineraries separately in an email folder. This is inconvenient, especially when trying to gather receipts during crunch time, at month end. As all of my other travel APPs store this information, the technology shouldn’t be too difficult to add this feature. The second issue is that personal and work credit card information is stored on the APP. However, when (on one occasion) I changed a flight that was charged to the personal card, the APP charged the change fee to my work card. This caused problems with my employer. The SWA “executive office” was apathetic. A charge made on one credit card should not be automatically switched to another card when changes are made. This may have been a glitch, but it was NOT resolved satisfactorily.
Don’t fall for their promotions
by Kristi Gile on 2019/01/02 00:40
I decided to take the plunge and apply for the southwest credit card due to the fact that I plan to be traveling frequently in the next two years. They had a good promotion going that I would be getting 10,000 points and $200 off from my first purchase if it was over $500. It happened to be that my tickets would be just over that qualifying amount so I applied. Here’s where I ran into trouble, it would not allow me to use the card at checkout because I had not been approved yet. So I had to wait over a week to get my card to even use it, by then my tickets were 200$ more and I wound up saving nothing by getting a credit card. When I called to talk with southwest about this they could do nothing for me and I was told to take it up with the credit card company, and likewise the cc company said I needed to talk with southwest about it. All in all it was a frustrating experience, and I received no help from southwest on the matter.
Why no mobile boarding pass from mobile app?
by blackboard #sucks2suck on 2018/04/27 15:51
The instructions for obtaining a mobile boarding pass do NOT work on the website. There is only an option to print. When emailing to self, it just sends the link or a pdf and nothing to add to Apple Wallet. Furthermore, why doesn’t the app have this capability? Major gap in capabilities. I spent several hours trying to figure this out over the course of several days, but it never worked. Delta, who I hate flying with, actually made it exceptionally easy to download a mobile boarding pass. Additionally, although the app lists “gate” under details, it never actually provides a gate number, so this is just blank. Pretty useless capability. It would be much more convenient to have the info on the app like it says it does and avoid having to look for flight monitors in the airports. The app has come a long way from the absolutely pointless direction it has last year, but unfortunately it has a disappointingly long way to go.
It smells greedy to me...
by bbwitching on 2018/09/26 23:12
SWA used to be our “go to” airline for all travel, but as other airlines started competing for SWA’s monopoly on cheap flights, the benefit(s) of SWA Rapid Rewards has been zapped by “Honey I shrunk the kids”. In the past, when I booked flights for our family, I could do it simply, from my Rapid Rewards login. Each passenger would be listed Sonia could fill in and confirm she, date, gender etc. three seats on the same flight, no problem. Now, you are only eligible for Rapid Rewards for the flights you book if each passenger has a separate Rapid Rewards number. And the only person who can use those reward credits is the person who flew on that flight. That is like requiring a separate Safeway Club Card for every member of your family and dividing your groceries at checkout based on who eats them. And do corporations that fly employees for business travel earn Rapid Rewards that could be used use towards a percentage of the flights they book? NOPE. The money they paid for employee travel is registered separately under each employee name, a separate Rapid Rewards account. If a family of 5 flew to Disneyland, SWA would require 5 different reward accounts. And even though the parents paid for all of the flights, they can’t use the reward points to fly to Colorado in the winter for a romantic anniversary ski trip. It smells greedy to me.
Early bird fee
by Koenig91 on 2019/02/05 03:15
I was traveling for the first time on Southwest, recently obtaining a Southwest Rewards member. We were traveling to Ft Lauderdale with some friends for a cruise. They recommended paying the early bird fee to enable us to sit together. We paid the additional $100 for the round trip. From Omaha to St. Louis we had no problem, however from St Louis to Ft Lauderdale we were in the B grouping and were denied seats by 3 different people who were saving seats for someone. We were under the impression this was not allowed. Also it was obvious that they had purchased one early bird seat only to save a seat for their traveling companion. This seems extremely unfair for those of us who paid the early bird fee for both seats. Also, this was a completely full aircraft! If you are going to have these rules you need to enforce them!
I Don't Understand the Hate
by Anthony Park on 2017/09/16 03:54
I've used this app quite a few times to date both for booking flights and for managing my booking/boarding pass. It's worked perfectly every time in a speedy manner. One time recently I even had a situation where I had booked a flight and actually checked in already, when I realised I wouldn't make the flight. I rescheduled to later flight, at no charge (the tickets were the same price, and Southwest don't charge for changes) and switched my boarding pass, all in a few hassle free taps. I really don't see any downsides once you are used to Southwest's seating policy and play ball. The only thing I would like would be for SW's cabin crew to keep their announcements to a minimum as it sometimes feels like they go on forever and can be annoying if you would like some peace.
Best Airline App
by McTavish3 on 2018/02/04 17:19
The LUV airline shows it ALL the time. I am such a HUGE fan of Southwest. The airplanes are comfortable, the WiFi usually works, the app is easy - and the people are AWESOME. When I use other carriers I marvel at how little attention they pay to their customers, and the lack of joy. I truly feel a difference and at home on Southwest. The app is great for managing trips and access to boarding passes and all other needs. The no change fees is outstanding for a frequent flyer with many changes - and knowing that my status will not put me in a middle seat for a late change is great. I have a bad back and am able to be seated comfortably - I even like the short hops for connections because it helps my back to move around. Much LUV - my favorite airline!
So much for early check in
by Baconluvr99 on 2018/10/16 21:31
So disappointed! I paid for the early check in service so I didn’t have to get up at 5:40am the day before my absurdly early flight just to check in. First surprise was they charged me $25 to get the early bird check in not the $15 that I thought it would be. I guess they figured they really get more people to sign up for the early bird check in on those super early flights so why not jack up the price, right?! Then come to find out only the second half of my flight was checked in and I didn’t even get an A spot. For my $25, I got a B spot. So as I’m checking to see why I even paid extra for that, I notice that my first leg had not been checked in “early bird” and I had to check myself in. I got the A45 spot. Probably not a full flight. This is just another reason I will be shopping my flights much more closely for myself and my family. Southwest you have managed to change me from love ya to can’t stand ya in less then a year. Yikes.
Almost missed flight due to boarding pass issue
by lasonnambula on 2018/09/16 14:19
The app did not allow me to download boarding passes for my companion to my wallet. We had multiple flights on the trip. It was unclear that the two downloaded passes were for me only, because of the arrangement of the information on the page. When we got to security, his passes were not there. When I investigated further, there was some tiny gray text that said we needed to go to a kiosk buried at the bottom. Then we had to run back to the kiosk, stand in line and do the long security line all over. If certain boarding passes in a single purchase can’t be downloaded to wallet, please put a large alert message at the top that one or more travelers will need to go to kiosk. This is essential information that should be clearly communicated up front. I have not ever had an issue with other airline apps where I was not allowed to add all passes to my wallet for all travelers. This was my first time on Southwest.
Ummm... frustrating
by *the*amanda* on 2017/11/07 11:25
I used to use this app all the time and it was awesome. One day, it stopped working. I could no longer log in.... just boom! Wouldn’t work. I even called customer service after reading online that this was happening to a lot of people and she acted like she had no idea what I was talking about. Fast forward to today, I can’t sleep so I visited the App Store to see if the app had been corrected. I re-download it, try to log in.... error message. I come back, start reading reviews and finally see a note from a developer that says they block passwords longer than 16 characters. UMMM THIS INFORMATION WOULD HAVE BEEN HELPFUL MONTHS AGO. Also, why the hell does it matter how long my password is? I’m traveling again later this week and hope that the app will actually work, since I had to change my password just to start using it again.
Just a few things that will ease use
by Carsonise on 2017/10/31 00:29
So far the app has met the majority of my expectations. I can book all of my travel needs in place which is great. But there are really only two things that would put my experience into 5-star status. Why can’t the app save my reservation searches? Why do I have to always re-enter my confirmation every time I need to look at reservation information. When I travel for work my airfare is booked by a travel coordinator, who then sends my confirmations to me via email. So in those cases, my flight isn’t available on my RR account. When I use the app to check-in or review my flight info, I am always needing to search for my email, copy the confirmation number, switch back to the app, paste the number into the app with my name. Too many actions for a simple task especially after I’ve already searched for a booked flight. Once I’ve checked in, can’t these searches be added to “My trips”? The other feature I’d like to see is the ability to add past flights via the app. I’m already logged in to my SWA account with my RR#. It’d be great to be able to have the option to add previous flights and/or have current trips added during the check-in process. Other than those two things, I am very happy with the app.
Round trip scheduling
by Cali boy 12 on 2019/02/02 20:39
Maybe it’s me and I missed some option in the app, but I don’t like NOT being able to select a flight into a city and a flight out of a different city of the same area. In the SF Bay Area I like to use both SJC and SFO for different reasons. But through the your app when I make arraignments for a round trip I’m stuck with having to depart the same city I arrive in. Also, what if there is a better fare going in or out of different cities? I’d like to have the option to select one way in and another out even if the only reason is financial. Y’all have been very good with customer service. I hope this is an issue easily resolved. Other than this I’d give the app 5 stars. Not giving your customers full control over their itinerary, I think, doesn’t meet the standards I’ve enjoyed and appreciated from your company.
Rating Trends
2153,5924,4307,2660,4696,3424,4026,4232,4667,4069,3774,3707,3534,2875,3475,2713,3064,3485,3697,4257,3094,1928,3243,3002,3362,5154,0,5768,0,5195,3880,3374,3678,4059,4197,3199,2884,3225,4048,4419,4564,4108,3588,3197,3489,4105,3846,3846,3329,3887,3530,3431,3750,3853,3829,0,11300,0,18415,3843,0,0,34965,4367,4064,4223,0,0,59821,2599,3757,3445,0,6450,4331,0,0,10192,3380,3371,3823,4203,3837,3048,0,8041,3568,4279,4758,4222
All Versions
5.0
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1,827,584
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190,042
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39,932
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13,016
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30,955
Current Version (6.2.50)
5.0
2,070,913 total
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App name
Southwest Airlines
Description
Book a flight in just a few easy steps to one of our 99 destinations Check in, change or cancel your domestic flights. You can also book and check in when you fly with us to any of our international destinations. Plus, add extras like EarlyBird Check-In®. Super-Fast Shopping & Booking Book a trip in just a few quick taps. Use Face ID to make booking even faster! Everything you need to Travel Get the information you need right at your fingertips on the home screen - gate information, boarding position, flight status and more. Boarding Pass on the Go No need to visit a kiosk when you get to the airport. Get your boarding pass 24 hours in advance and save it to Apple Wallet. Inflight Entertainment Not sleepy on board? Use the app to take you to our Inflight Entertainment Portal where you can watch Free Live TV1*, listen to Free Music1*, play Free Games, access on-demand TV content2*, and now watch Movies without having to download a separate app2* *Available only on WiFi-enabled aircraft. Limited time offer. Where available. 1 Due to licensing restrictions, on WiFi-enabled international flights Free Live TV and iHeartRadio may not be available for the full duration of flight. 2 To view movies and select on-demand TV content, download the Southwest app from the App Store before your flight. Airport Pickup and Drop-off Thanks to our partnership with Lyft®, you can now use the app to help you request a Lyft®! You’ll know key information like estimated time of arrival and estimated price before booking. More of a rental car person? You can do that in the app, too. Cars, Hotels, and Vacations Use our app to quickly book all of your travel needs Earn Rewards when you Travel Sign up for Rapid Rewards® and earn points on your flights. You can then use those points to purchase more flights!
Great app
by dstirg on 2019/02/16 15:11
Great app one downside you can not use travel funds in the app...
SW App
by Texas Deplorable on 2019/02/16 13:54
Such an easy to use app! One of the many reasons I fly SW, as often as I can!! R.I.P. Herb🙏🏻.
Not easy to use
by Monkeyisbrown on 2019/02/16 13:30
Check in process is confusing and not easy to access even after check in is done. Please check United airline app
Apple wallet support missing.
by ngorby on 2019/02/16 12:11
In this day and age no one wants to have to print tickets. How stupid.
The flight
by First Bax fl on 2019/02/16 11:47
It was my wife’s first flight at 70 she was most impressed with southwest
Southwest Airlines Rocks
by jingorcales on 2019/02/16 10:07
I’m always a happy customer flying with Southwest. I always fly with my emotional support pet Diesel. Even Diesel is flying comfortably happy. Flying with Southwest Airlines with my little buddy is priceless....I hope that every pet owner passenger should not face with so much bureaucracy, as long the requirements flying with an emotional support pet represent itself. I love flying with the Denver crew, they’re funny and very professional crew. As well they’re pet lover.
Great app
by Shelby the worm on 2019/02/16 07:02
Very friendly app
Love Southwest
by Mir-peace on 2019/02/16 04:38
Love the check-in of 2 bags free! Love the boarding process! Would like to see the planes depart and arrive on time. Takes a long time for luggage to get to baggage claim. Love the prices of airfare. Joan- mother of a United Airline pilot
Easy & fast way to book
by coloradoRhonda on 2019/02/16 02:57
I am traveling for biz & to support elderly parents. This app keeps my flights all in line. Q
Can’t print boarding pass is ridiculous.
by mama_tate on 2019/02/16 02:27
Can’t print my boarding pass without logging into app. Will avoid SW from now on.
SW Is the best airline
by LMS texas on 2019/02/16 02:06
Love love southwest. Can make changes, free luggage, awesome service. They give active military a discount which no other airline does. It’s a big blessing when our Navy son gets a chance to come home. Thank you Southwest!
Can’t add tsa pre to boarding pass
by frutrate8 on 2019/02/16 02:03
Can’t add tsa pre to boarding pass
Luv SW!! And the app is great too!
by uncloudy on 2019/02/16 01:20
So easy to use. Love it!
Junk
by quithiringoutsidepeople on 2019/02/16 00:49
Can never check in. Garbage app
Missed my check in because it froze
by Darkokids on 2019/02/16 00:02
Poorly built app. It freezes and crashes all the time
Blue bird check In
by jackass ears on 2019/02/15 23:58
I do not recommend this! If I could have left no stars I would have! I just wasted 20 dollars to get a C boarding pass.::: not very happy
Great Service
by lochlynn celeste wiley on 2019/02/15 23:33
Love SW, friendly folks and love that bags fly free. Depend on consistent service. 😎
System needs work
by 1974thib on 2019/02/15 21:58
I tried creating account and kept saying There was already a password created which could not be as it’s the firs time account. Once I got past that l, it then would not even allow me to log in. Needs work!!!!
Southwest Airline’s app
by wpb66 on 2019/02/15 21:57
Easy and quick! Yet another reason to fly SWA!
Get the Southwest App
by Jug fxustrhsrvj on 2019/02/15 21:26
I love that I downloaded this app. All I have to do is log into the app and get all the information you need for your flight. Check in reminders, gate location, and critical flight information you need before arriving to the airport. So yourself a favor and get the app on your phone.
Flight Cancellation
by Angry SWA customer on 2019/02/15 21:20
My flight 6040 from SJC to LAS was cancelled. There was no explanation and no attempt by Southwest to assist their customers. When I called the agent made no attempt to assist in locating alternatives. I was booked on a flight from SJC that routed through Boise to get to LAS. I lost an entire day of my trip. All the flights in my area - SJC, SFO and OAK were all sold out and your policy is not to make standby available through the agent or online Unlike other airlines. It is clear that Southwest does not appreciate their loyal customers (I have been an A List Preferred customer for 12 years). I have had many negative experiences with Southwest and I am frustrated enough today to finally complain - actually infuriated. In general, the ontime performance for Southwest is terrible. The general attitude of all your employees is “I don’t care” from flight attendants , gate agents, call center agents and even some pilots. I am part of the Travel organization for my company and influence the selection if the airlines that are in our program. Minimally, the app should enable access to standby when a flight is cancelled or delayed for more than an hour. Other airlines have this capability.
Very unfriendly
by Madrid '75 on 2019/02/15 20:54
Confirmed my flight numerous times and no where can I find how to view my boarding passes nor how to save to my Apple wallet
Love Southwest!
by ckiowagirl on 2019/02/15 20:49
It’s easy to book and fly Southwest. Wish you flew out of Sioux Falls!
Flying SW
by Freud8756 on 2019/02/15 20:02
They are very professional and are very accommodating. As a senior citizen I appreciate how helpful they are on the phone. Not to mention they are so patient. They go out of their way to help find a confirmation number for a cancellation. So, money is not lost because every avenue is explored to find it. SW is our main go to airline.
Fix it
by Spinfart on 2019/02/15 19:55
The app constantly crashes when I use my rewards number.
I really L❤️ve Southwest!!!
by the Deal is on 2019/02/15 18:48
Southwest provides service from the heart. Happy Love Month and National African American History Month!
Unssually poor experience
by Pops 1 on 2019/02/15 18:20
I love Southwest Air, however reservation system very difficult to use on iPad / iPhone. It took several attempts to book flights; system would not accept RR# for me or wife.
DAL
by kettuucdruvxrsxh on 2019/02/15 18:15
Change gates to the other end of airport. Information sketchy. Flight delayed. Might be my last flight on southwest.
Preboarding Status
by Hobomoe joe on 2019/02/15 17:11
For some reason SW decided that I’m a threat to the airlines. Been approved for appx 10yr’s and now I guess I’m a threat. Got to airport get in line went to pre approved. Wrong line.
It’s Just Like They Say
by Speshelly on 2019/02/15 16:47
I love flying SWA! Their employees are courteous and welcoming. Their service works just like they say. They are efficient and helpful even when they lose your bags. They diligently work to find them, they compensate you for your inconvenience and they reunite you with your property. They held up my flight because they made me late to the gate for boarding. I always fly SWA! Please get more international flights! Like to Asia!
PayPal payment
by General Michael O'Neall on 2019/02/15 16:45
When trying to pay with PayPal credit I kept getting a 404 page not found error.
The best Airline in The US!
by LTS2019 on 2019/02/15 16:24
We have flown on many different airlines in the past. We fly Southwest every time now and I also do my best to fly Southwest for work travel as well.
Orlando Vacation
by PJTSytms97 on 2019/02/15 16:19
We have been flying with Southwest Airlines, for both domestic and international vacation, for two years now. We are very well pleased with their services.
The best in the biz
by Dougie Mills on 2019/02/15 16:13
I love southwest. I use this airline exclusively for work travel and whenever I get to travel for pleasure. No bag checking fees, no change fees, and customer service is second to none. I wish I would have invested in Southwest a long time ago.
THE BEST AIRLINE
by loredanam on 2019/02/15 15:02
I LUV SWA!!
Some lingering bugs - one major
by K., P., & B. on 2019/02/15 14:45
Yesterday I experienced a major bug that some other reviewers have mentioned. I used my in-app boarding pass to get through security with no problems... an hour later in the boarding line I opened the app and my trip was completely gone. I even restarted the app twice to no avail. From now on I’m adding my boarding passes to Apple Wallet since I no longer trust the Southwest app to have them when I need them.
Southwest
by Beeler06 on 2019/02/15 14:30
My wife and I have been traveling with southwest over the last several years. They are the best!!!! The rapid rewards program is the best in the industry and surpasses other programs like Wyndham rewards. I use the southwest card for most things now.
SWA Awesome App
by sasha's SWA on 2019/02/15 14:30
I love this app and I love SWA! I can organize my travel life so easily. I can do it all—-change flights, cancel flights, find flights. It helps me do whatever I need to get the job done. Very appreciative. If it could help me find some winning lottery numbers, it would be the ultimate score.
Easy Peasy
by Gardenlover70 on 2019/02/15 13:12
Set up quickly with email RR#. I don’t fly often so was happy to get app.
I love the SW APP!!
by crystalolita on 2019/02/15 12:27
The app is so easy and convenient to use!!
Love It!
by Bill Backbone on 2019/02/15 07:58
Simple.Stylish.User Friendly
Early bird check-in
by tito0419 on 2019/02/15 07:23
I do not like that when I’m offered early bird check-in, the only option is to pay for all in my party. I don’t not want to pay for all in my party to have early bird check-in, I only wish to pay for myself. The hope is that I get to sit by myself, away from the rest of my party. So, you e limited my options.
Lack of?
by tqhwaze on 2019/02/15 05:29
The SW iPhone app is very intuitive! With that being say... I find that it is lack of “other fund” options to pay compared to the IE or safari app.. where you can apply SW’s vouchers, credit etc...etc
Head and shoulders above the rest!
by Don and Margo on 2019/02/15 02:38
So many better things about SWA than the other Airlines. The ones I like... 1. ON TIME...I like punctuality. 2. No baggage or other irritating fees. Love that! 3. Refund for unused or change flights Amazing! 4. Inexpensive if you plan ahead. I had a family emergency (wife was diagnosised w/a major illness). I gave Alaska Air several weeks notice to cancel a flight..no refund. Just a voucher which expires in 11 months ....FROM THE DATE I BOUGHT THE TICKET. NOT THE FLIGHT DATE OR THE DATE I CANCELED. ALWAYS ANGLING TO RIP OFF THE CONSUMER. IT’S WHY SWA IS SO POPULAR. It’s the little things ! DM
Checking in is a pain
by Andi312 on 2019/02/15 02:22
Every time I try to check in for a flight it doesn’t work right away and causes me to be dropped back in the boarding order
Review
by Vandling on 2019/02/15 01:44
Excellent. I was concerned that it would be difficult....it was simple.
Booking made E-Z!
by SanD2YaYa on 2019/02/15 01:35
Wow! What an experience! Found the date and time I wanted to leave for my trip; then did the same for returning home. This was my first booking, it couldn’t have been any easier.
Boarding passes
by Lynn 15882 on 2019/02/15 01:32
For the 3rd time now I cannot get a mobile boarding pass on my phone when checking in on line!! I have to get a print version. You need to fix this problem!!! Very frustrating when not around printers!
D MACC
by D. MACC on 2019/02/15 01:30
Easy Peazy lemon squeezy!!!
Love it!
by Patsybcomedy on 2019/02/15 01:22
Easy! Fast! Saves time!
Easy to use
by ttnn0987 on 2019/02/14 23:33
Love this app, but I wish I could apply travel funds through the app too. It’s the only things it’s missing.
Boarding pass
by this has been painful on 2019/02/14 22:49
Can’t get boarding pass on my phone
LUV Southwest
by xxxLike A Bossxxx on 2019/02/14 22:47
Best company to fly with! Hands down!
Great Application
by Moos30 on 2019/02/14 22:42
I have been using this App for 4 years now and I can’t complain about anything, it does exactly what it’s suppose to be doing, easy to use and a lot of features, your Mobile Application Development team must be a competent and an outstanding one!!!
My experience
by SLOPOKE on 2019/02/14 22:10
Enjoyed booking the flight for my wife on Valentines Day. Thank you Southwest Airlines.
Convenient
by Boxjudge on 2019/02/14 21:53
I use it often....it’s super easy and very convenient.
SW app better then most!
by N. GA1 on 2019/02/14 21:35
Way better then Delta app. Way way better
Love you
by PERLZ on 2019/02/14 20:52
I love the Southwest and recommend a Southwest to everyone. Everyone is so nice, smiles and I feel very safe flying Southwest.
Boarding pass
by 1960georgia on 2019/02/14 18:34
It would be helpful to receive all the boarding passes on the same confirmation number instead of just the main person. This negates the paperless aspect!
Like the flexibility
by Had enough verizon on 2019/02/14 18:23
Southwest really made it easy to change my flight when my plans changed and didn’t charge me an added fee to do it. Thanks for your great service.
Boarding pass
by Jkjk2 on 2019/02/14 17:00
Did not get boarding pass with check in
Love it
by Mr. Subgh on 2019/02/14 16:44
Love free baggage and no cancellation fee or change fee plus SW point system is best
Best Travel app
by Chef Chu on 2019/02/14 16:31
Easily the best app to use for travel. I can book, rebook, change schedules and cancel flights with ease and significantly faster than any other app. Dramatically better than any other airline.
Unable to view boarding pass, again
by acapaz28 on 2019/02/14 16:22
It just tells me to go print it out myself. This is the second time the apps said that to me instead of giving me the square matrix/barcode so I can use it to check in. Not sure what use I have for the app without that.
Easy to use
by Go grizzlies on 2019/02/14 15:47
Mobile app is easy to use, but would be nice if it remembered your phone # so you don’t have to type it in every time you want a boarding pass forwarded to you.
Missing mobil boarding pass link
by The Appalachian Trail on 2019/02/14 15:07
The mobil boarding pass option is missing
Website
by Pittsburgh11 on 2019/02/14 13:04
Your website and service is above all!!
Best in show
by Seabee Woody on 2019/02/14 12:16
Best Airline, Best Ap! I can book, change, or cancel flight in seconds on my phone - simply the best.
Great!
by N.Arline on 2019/02/14 11:21
This app is great and easy to use! Especially for someone who flys Southwest often, it is very convenient.
No Boarding Pass?
by A List Prefered on 2019/02/14 10:04
I don’t understand why I can’t see my boarding pass and my sons pass when I check in? It says logged in passengers can see their own boarding pass. Is this 1985? I have to print a boarding pass. This is awful. Fix it please. I rated you a one because of this. Not being able to see your boarding pass is not acceptable. Obviously you don’t fly much? But you do? Again, it just speaks volumes about what kind of company does this to their passengers. It says, we don’t care enough to fix it.
Not all features are here
by Nordmejm on 2019/02/14 08:51
Can’t use my flight credits through the application. Also, funds held for future use don’t show up. I should have called even though they say better fares are available through the app.
Southwest is the best for me
by jackpot alpha on 2019/02/14 07:17
Whenever i travel locally , i never browse for flights with other airlines. It is Southwest for me 99 % of the time, but had twice been disgusted for flight delayed, but still wants to travel with Southwest than any other airlines out there . Thanks too to your helpful employees, with special mention to Felicia Green who patiently helped me when i had an issue.
Purchasing Early Bird isn’t auto checking me in.
by DaCoopsta on 2019/02/14 06:09
I purchase early bird and auto check in at 36 before flight. Now I am in the B group. What a waste of money. I am having to click check in before both flights to/from Denver.
Traveling with a family? Not much help
by Hatrickpatrick on 2019/02/14 05:57
I really wanted to load up the boarding passes for my two-year-old son my 10-year-old daughter and my Chinese father-in-law who doesn’t speak English or carry a phone but I was only able to load up my own personal boarding pass. That’s not useful.
EJ
by Elaiine on 2019/02/14 05:24
Awesome!!!!!!
Southwest is the best.
by Great Disneyland Fan on 2019/02/14 04:58
Always feel safe flying on Southwest!!!!
Southwest
by The Make Up Empress on 2019/02/14 04:46
I Love ❤️ Southwest 🙏🏾‼️
Can’t use Southwest gift cards on app!
by chupacabrasX on 2019/02/14 04:19
Was given a Southwest airlines gift card but can’t use it at all or redeem it on the mobile app it’s kind of a bummer when they make u use the website when the mobile app is infinitely easier to use Allow us to redeem gift cards on mobile app and I’ll happily give this great app 5 stars
Disappointed
by tdrvybu on 2019/02/14 03:39
After flying on so many different airlines and using the convenient apps for boarding passes. I finally got around to a flight on Southwest. Downloaded their mobile app and found no mobile boarding pass available. As I fumbled through the airport like I was back in the 19th century, with paper boarding passes. As I checked in for my return flight, I read about mobile boarding passes on the laptop, so I logged in on the Computer and when I got to the part about boarding passes, there were only 1 question “ PRINT BOARDING PASSES”
Make me smile
by 757Tanker on 2019/02/14 03:35
As I think about the Kentucky Derby, I think about how easy the SW app just made it for me to book my flight!
Best Airline!
by Chrisecru on 2019/02/14 03:01
“LUV” Southwest Airlines!
I’ve never used Your service
by ARCHAIC SW SYSTEM on 2019/02/14 02:45
Terrible that I can’t get a mobile boarding pass using my iPhone. I have to have a desktop?? Are you serious?
Jason Fernandes
by Ferns J on 2019/02/14 02:39
Very simply, your the best! Wish I could send you roses on Valentine’s Day!!
John Peetz
by William Buckels on 2019/02/14 02:16
Southwest is the best. Will go out of our way to be able to use Southwest as opposed to that other United airline who shall remain anonymous. Thanks go out to your teammates and Company 👊👊
Intuitive and easy to use
by little burr. on 2019/02/14 01:06
Checking in is a snap with this app.
LOVE SOUTHWEST
by Gnuewe on 2019/02/14 00:44
Always my first choice when I fly. Have always been treated courteously and the stewards have provided some entertaining moments. I travel on holidays to celebrate my grandchildren and daughter’s birthdays and enjoy how the stewards come up with some fun quotes and even songs that make the flights enjoyable. Thanks for being a great airline I can truly depend on for being efficient, and friendly.
Checking in time waster
by Neschore on 2019/02/14 00:43
After logging in and tapping “check in” with my flight already on the screen, the site made me enter my confirmation code and name all over again. Stupid!
Thank you
by tech-no-twit on 2019/02/13 23:43
Very nice people. Very efficient. Thank you.
Southwest’s the BEST and great app
by ESWCEO on 2019/02/13 23:28
Everything Southwest does makes it easier to travel and their app adds to this. It even reminds me when to check in! kudos!
Online checkin ****
by C for life i guess on 2019/02/13 23:19
Trying to figure out why online checkin just doesn’t update fast enough. Probably going to have to constantly pay that $15 and hope for something better than C. This is getting ridiculous!!
👍🏼👍🏼👍🏼👍🏼👍🏼
by Phil2562 on 2019/02/13 23:18
Easy to maneuver around
My ONLY airline!
by TXRed! on 2019/02/13 20:48
From my business trips as a paralegal in the 1990s and 2000s to my retirement fun trips 2005 to now, Southwest is my only airline choice. NEVER a lost bag, NEVER a rude or incompetent Southwest employee. The open seating concept seems flawlessly smooth and efficient. Planes fly on time, and when there is a delay, such as 3 hr of being snowed in during a blizzard in El Paso on a Houston to Albuquerque flight AFTER airport concessions closed at 9:00 pm or so; Southwest employees kept us amused with games and prizes - I won a leather SW paperweight - and brought us water and snacks while regularly updating the storm’s status. Luckily the weather briefly cleared for takeoff and we headed toward ABQ, but knowing that airport also may close down and we might land in Vegas. We made it safely to ABQ just before they closed the airport for weather. Southwest CARES about the safety and comfort of their passengers. That’s why Southwest is MY airline! Nancy L Turner, Rockport, TX.
Onboard service
by sad1! on 2019/02/13 20:41
We did not get served drink - said it was too bumpy - the front half received drink - back half said was too bumpy - lazy help - was not even close to other flights which still served everyone. Something has changed with Southwest help - used to be energized and liked their job - now help just going through the motion and seems laid back - too bad for airline!
Great system
by Goodbargu on 2019/02/13 20:09
Works fast and accurate!
Cancelled flight
by Golfrx on 2019/02/13 19:15
SoWest cancelled my flight today. I did not see the message until I was getting ready to pack, etc. I had to scramble to change my flight and my girl friends flight. We have a show to get to tonight as part of Valentine’s Day. Might miss the beginning now. Not happy
Great but...
by Works too much on 2019/02/13 17:25
Doesn’t show bag claim number when exiting flight
Southwest?
by P1rap.com on 2019/02/13 17:23
Who doesn’t love Southwest Airlines? I’ll wait...
Cancelled my flight today
by Adventure-time26 on 2019/02/13 17:16
I had booked flight. Early boarding paid for and received boarding pass yesterday . Today day of flight you cancel my flight with no reason and now my flight goes from San Diego to San Antonio and back to El Paso . Now I have B boarding group and will get stuck in middle seats . Long flights to be stuck in middle seats. Rudy Herrera 505-453-7611 SW freq flier 32729966
Travel points
by Sato Steve on 2019/02/13 17:09
Why do I show a 0 balance even though I use SW for traveling?
Best of all airlines.
by Mariner Khan on 2019/02/05 23:51
Southwest Airlines are one of the best airlines in US that provides all you need, such as flexibility in dates of traveling including flexibility in timings too like morning till evening. The airline got maximum destinations to travel almost all over the states with easy and speedy access to book a flight through their mobile app and ofcourse on website as well. It took me less than 5 mins to book a flight from Boston to Houston. I have been traveling with Southwest for quite a while. The one best incentive to travel with Southwest Airline is the checked baggage policy that no other airline can compete with. Other airlines can’t even come closer to this deal. Two checked baggage for 50 lbs each is an offer that only an international flight with far destinations would render for free. But Southwest would give you this offer for domestic traveling for free and for the same I will appreciate the airline. The Low Fare Calendar is another super tool to travel suiting your own budget that helps a lot people to have the privilege to take a flight of their own choice. Thanks to the Southwest Airline for providing services all over the airports around the whole nation, traveling with our luggage for free needless to mention with the date and exact time of travel I want.
5 stars with one caveat 🤔
by Mr. McNeill on 2019/01/03 01:12
Been flying back between Baltimore and Tampa using southwest for many years now. This app makes purchasing tickets, checking in & accessing your boarding pass as easy as 123. Very efficient. However, wouldn’t it be nice if you could use the app to assist you with locating a lost item during your trip. As it pertains to the airline or the airport. As a back-up for complete failure via customer service phone call attempts. During my most recent trip I left my winter coat w/ my cell phone in the pocket at the southwest gate B3 in the BWI airport sitting on a chair right by gate line up. Reported it to both BWI lost & found as well as southwest customer service. Let’s just say: clueless, ineffective, disorganized, inaccessible & passing the buck would best describe my experience thus far with both the system in place for resolving this scenario or speaking to someone about it. I can’t blame the app here, the captain flying or the crew on board who consistently succeed at their job. However, I’m not happy with southwest & BWI’s teamwork in leaving me out in the cold (pun intended) on my way back up north tomorrow with a winter coat after a week of trying to just get a valid & directed response. There’s gotta be a better way! Why not incorporate the app. somehow?
Peace of Mind
by NOLAgirlinSFL on 2018/06/09 21:22
Love this app and Southwest. I try to only fly Southwest when flying home. It’s a direct flight and the app makes booking, checking in and obtaining the boarding pass efficient and convenient. I appreciated it even more when my mother was ill and I flew home for the battery of tests needed for her. I booked a last minute flight for Christmas Eve. Most flights were atrociously expensive but my Southwest flight was $75!!! I couldn’t book it fast enough. My mother was diagnosed with stage 4 cancer so my return flight was pushed back. I easily changed flights through the app within crazy fees. This occurred a few times as my mother quickly succumbed to the disease and I had to postpone my return flight again. I cannot express how unbelievably thankful I am that during such a fluid, emotional and challenging time that my travel was so easily changed through the app at any time - and that I did NOT incur RIDICULOUS fees (my friend recently paid $250 to change flights to a less expensive flight through another airline???) that would’ve compounded my anguish at such a time. I already loved Southwest but I’m this day and age, I appreciate them even more.
I Love Southwest!
by Marcy B who loves Southwest! on 2018/04/17 00:49
I totally appreciate the LOVE! Every time I fly this airline I walk into an atmosphere where the employees have the freedom to be funny, to bring more of themselves into their jobs (on my last flight between Philly and Denver the flight attendant sang- she was awesome!), and where they seem to genuinely enjoy coming to work and also working together as a team. That happiness is contagious and only makes me want to add my own energy to it. (“What the world needs now is love, sweet love...”) I fly often, and as often as possible with Southwest. Pulling up to the airport, my own smile begins as I get out of the car and head to curb side checking; I know that from this first moment of my “Fly Southwest” experience, I will encounter energized, proactive, and friendly people who do a great job. And I know that the experience will simply continue through the moment I touch down at my final destination. I also TOTALLY appreciate the lack of baggage fees and the no-hassle trip change policies. Such a relief, and such an example of a better way to work with and treat people. We are all one human family and life is hard enough. Southwest makes it better!
Good app overall, enhancements needed
by DLhuegs on 2018/01/23 20:35
The app is great if you’re booking your standard one way or roundtrip fares. It would be nice if you could book multiple destinations and legs of a trip within one booking in the app the way you can on the website. Also, it would be great if you could purchase inflight wifi from the app since our credit card and info is already attached there. Currently, you go through the website and browser. Also, if southwest could figure out a sign-in situation for the wifi to use on more than one device you own, that would be great. I had to pay $8 twice because I purchased the wifi on my phone first and then realized I needed to get work done on my laptop but could not use the same connection on more than one device. I believe Delta has figured it out, but it would be a great enhancement so I’m not double-paying or have to change my phone plan to use that as a hotspot for my laptop. If we’ve paid for wifi, it’s fair to be able to use it on multiple devices you own through some sign-on feature.
Horrible experience
by Jaidennnnnn on 2018/06/13 15:57
The customer service was very rude. I have been on a plane over 10 times and Ive always had great friendly/funny Pilots, flight attendants, anybody working on the plane that Ive encountered customer service with. And to me thats one of the most important things. They were EXTREMELY rude while I started to feel sick on the plane which has never happened to me before I always have great flights with no problems, but usually I fly through Delta. I will NEVER fly with Southwest again because of how rude the workers were to not even just me. They were also super slow on getting our drinks out and no snacks were offered, which I thought all airlines offered snacks. And when I was using the bathroom I had forgotten to lock the door, one of the ladys working knocks and then OPENS the door to tell me I need to lock it. Luckily I wasn’t in the middle of going to the bathroom I was just about to wash my hands...I didnt notice if maybe the door was slightly open and she saw that I wasnt going to the bathroom so she opened it..but either way I thought it was rude of her to just open the bathroom door knowing I was in there. I didnt happen to catch the girls name that I had bad experiences with but she had short blonde hair, slightly bigger.
Disappointed
by The katzmeow on 2018/07/06 00:39
I have had fairly good luck w/ this app, however this review will highlight the reason NOT to pay for the Earlybird Check-in (36 hours before the 24 hours check-in). It cost $15 and you would think that you get a preferred boarding position in line. I was unable to do this on the app, even though it has a place to put your information and credit card data in, but no place to submit after all of your personal information has been entered. I finally called the Southwest rep and she completed the transaction via her terminal, (well within the 36 hours requested) however, she was unable to tell me my boarding letter and number. I would need to check-in during the regular 24-hour booking. When I received my booking I was shocked to find I was a B-13 and a friend who was traveling with me and chose not to pay, was a B-2.!! I called the SW rep and was given a feeble reason “that they just log in and give you a boarding number that is available at the time. They do not check to see if other passengers have a number higher than yours.” WHAT!!? Then what is the reason passengers PAY for a FAKE 36-hour boarding pass. Learn from my mistake and DO NOT PAY for an inflated fee that does not get you preferred boarding. Shame on you Southwest!
Beware Southwest Voucher
by Soon to be previous customer on 2018/04/30 14:02
I received a Southwest 100 voucher from Southwest after spending several hours delayed in the airport. I was pleasantly surprised until a attempted to use it but needed to cancel due to family emergency. What they FAILED to tell me is the voucher number changed to the flight I cancelled thus when I attempted to use it utilizing the voucher number it wouldn’t let me. I attempted to call southwest but this was during the hurricane emergency and several of their customer service locations were not available. I certainly understood that so I went ahead and scheduled my flight WITHOUT the voucher credit. Finally I got ahold of someone who said they could extend for another year because of my trouble and they could see where I had flown again with the voucher but they encouraged me to wait a couple of more months to call and extend since they could only do it once. I did so but the person I got said no. I explained to numerous phone calls and what I had been told but again was said no and no dialogue had been entered into my record. Be careful with your voucher IF you receive one. Southwest does not have the customer service it use to have.
A great suggestion from my Sis
by I LIKE FREE 1965 on 2018/10/07 15:57
While planning for this trip to see my Sis in Washington, I must have looked on every site and looked up every travel carrier there is. A very slow and tedious process. I was so done and about to give up because I could not find what I wanted which was a cheap trip from Seattle, WA to Long Beach, Ca where I live. I did not want to be anywhere near LAX’s chaos, I just wanted to get home quickly. My Sis suggested Southwest which I was surprised that I hadn’t checked out. Booked me a trip just like! THEN - my hubby told of a time conflict he had - he had to be back in LBG on Monday. No problem, I thought, I’ll just talk to a rep to get the date changed. And I did talked to the rep and she assured me of the change. I printed out the tickets, didn’t look at the dates and left. (My bad) It wasn’t until I got ready to check in for the flight that I started having problems. Called a rep and guess what- no dates had been changed. Had to cancel so many things - horrible! The rep I talked to was so nice -LIZ - which why the rating is as it is but that rep bought it down. You only had ONE job...
Why I Prefer Southwest
by ljcrist123 on 2018/02/17 17:35
My job requires that do a lot of traveling, the majority by air. Southwest makes flying easy for me. The Mobile App is quick and easy to use. If I need to change a flight, that is so easy and I really appreciate no change fee! I don’t have that with other airlines! The No Baggage Fee is the reason I started with SW, but the convenience of flying with them has kept me as a customer. I love the no hassle boarding and open seating policy. If they flew more routes to the Northeast, I would never fly any other airline. But the real reason I am a true SW Flier is their employees. Whether it’s the Sky Cap, the Counter Agents, the Flight Attendants, or the lady in the Lost Baggage Office (yes, it does happen) I have found all SW employees to go above and beyond what I experience on other airlines. They seem to really enjoy their job. And for the pilots (of which I’m a member of the club and tend to grade landings) you are the best! Keep doing what you are doing and I’m a Southwest customer for life!
Some things I wish I could do
by jokaye365 on 2018/08/03 14:38
With string enough internet, updates are timely and booking is a clear process; the app has never failed me! But there are two things that would make it more convenient. 1. A Check In button below the next upcoming flight. If my confirmation number and travel information is in Trips, why do I still have to go to Check In and enter my confirmation and name? As someone who tries to wake up 24 hours before my flight in a panic to check in, this would be really nice. Unless they’re doing this on purpose. 2. I’d like to be able to keep travel funds in a place attached to my account then deduct from them when I book instead of constantly having to enter them as a payment option. I can save credit card info so why not travel funds? Simple shopping platforms apply credit saved to purchases and note the difference of values. This should be for browser and app options. I can also see this inconvenience as purposeful if they want folks to forget they have travel funds.
Flights from Chicago to Phoenix
by Ms.T, aka JenJen on 2018/01/12 23:51
I’ve flown with Southwest a few times & I was pleasantly pleased. The Flight Attendees were very kind to my very talkative grandson. They not only kept him amused, but kept the hot chocolate coming, even a package to go upon leaving the flight. He still raves, saying those were my friends. He says ,”they really cared about me Ms.T, they really did. I am now & always looking for senior discounts & or just discounted flights period from Chicago to Glendale via Phoenix Airport and there are never any listed. Saddens me that all other destinations have discounts. So I am wondering what’s the reasoning differences. When I fly from Chicago to Glendale via Phoenix Airport, those flights are always filled, as on my return flights also from Phoenix. I plan on flying to Glendale sometime after the middle of February from Chicago’s Midway Airport to Phoenix Airport to reach my destination of Glendale Arizona. Thanks in advance for taking time to read. Virginia Taylor again Thanks You ....
App is limiting...
by 29 years burnin' down the road on 2018/03/12 17:14
You can’t look up or book international flights using the app; you need to use the desktop site. It is annoying that you can’t switch between dollars and points while looking up flights; you need to start a new search if you want to view dollars instead of points and vice versa, even when it’s the same flight search. Southwest, can you please have your webmaster add that feature? Thank you! Also, we should be able to revise our travel companions and make account changes using the app (and website) instead of having to call. Southwest is always my first choice when flying! I use the app when possible but find it necessary to use the desktop site or call when the app doesn’t facilitate, and why provide an app for your customers if it is less convenient and not equal to what you can accomplish on the desktop site? I know these are first-world problems, but I’m just sayin. I love Southwest. Amazing customer service, great policies, and they get me where I need to be (with very reasonable prices). Yay!
Doesn’t provide important info. Terrible UX.
by Lindsey Bowshier on 2018/08/04 18:02
If I’m logged in and click on flight status, I still need to type in a flight # or search by departing airport, etc. How about defaulting to showing me MY next flight? Isn’t there a pretty good chance that would be the info most people are after? I used the app to check into my flight and still had to get a boarding pass printed at the counter. And after checking in on the app if I wanted to view details of my flight A) had to enter the confirmation # again (which required me to go to my email to copy and back to the app to paste) and my first and last name (again, I’m LOGGED IN) at which point I have to “check in” again. And B) it shows my departure time for the first and second flight but no details on where my layover is and for how long (unless I do the math—adding the duration of flight 1 to the departure time and account for time zones except I can’t see where the layover is to know what time zone). Is it possible there is something broken? There can’t be this many people who fly and love Southwest if they are using this worthless app. It’s a seriously frustrating experience.
Best app I’ve used!
by Subway surfer awesome person on 2018/05/17 00:26
Never have issues logging in and using this is a breeze! It’s not slow like a lot of apps with constant buffering etc and I love how fast it connects and every change made doesn’t slow it down. I and love how it keeps all my flight info conveniently located in a press of one button! I can see my upcoming trips and any future ones I’ve booked. All my trips I’ve easily booked on this app since I’ve had it.... going on a couple years. The convince of changing or canceling flights is as easy as booking! Also tells you how many rewards points you have and the option to use it or not when booking. The only down fall is I cannot yet book international flights and I can’t have access to any refunds owed to me by changing flights when I should be able to see what dollar amount I can use when re booking my next flight! All in all it’s my favorite app to use next to Hotwire!
Customer Service
by JACG53 on 2018/04/22 16:10
On Friday, March 23, 2018, customer service rep #40 (Josh) in Oklahoma City was absolutely amazing & a tremendous blessing to our family. A family member has terminal cancer & is required to travel to Houston M D Anderson hospital on a regular basis. The hospital changed the schedule in March on short notice. The fare change cost was $600 & my family could not afford it. Our family member was in great distress when the customer service rep they spoke with was of NO help, they thought they would have to drive or miss an important appointment ( they are in no condition to drive the 9 hour trip). I called after learning of the situation & Josh saved the day! The stress of the disease is more than enough to handle, the financial burden it brings can destroy the last thread of hope. I want to commend Josh for understanding the situation & assisting us in removing both mental & financial stress. The 1st was unkind & uncaring. It’s people like Josh that keep us loyal Southwest customers!
What is wrong with your app?
by Skybubbles on 2018/07/21 19:51
Are you aware that when you try to book a flight whether it is round-trip or one way, is soon as you put in the date, There is no area to click “done “for the flights to come up on those days. Instead the only option you have is to hit the back button which takes you right back to the current day You are in and then you have to search for the flights and scroll forward through all the dates to get to the ones you are specifically looking for. It is the most frustrating thing using this app. How come all other airlines have it correct with the done button after you plug in your dates. Nobody should have to scroll all the way through ahead to find their dates because your app let you click on future dates that you’re looking for tickets, but then doesn’t upload with those dates. Can you fix this fast?
Expensive for earlier flight
by AjDrew02 on 2018/06/16 23:19
I LOVE flying SouthWest. Easy ap, quick flight to the beach from Nashville, and I enjoy the jokester flight attendants. (Love that part!!) I did make a mistake and booked our vacation to end by flying home on Fathers day. My ex-husband has been a great sport and hasn’t given me too much grief, but I know he’s bummed. I just logged on to see there is a flight that will get us home at 9am instead of 9pm. I’ve coordinated with his wife and we will surprise him with his sons being home to spend the special day together. On the flip side, my mistake is costing me roughly $500. :x I realllllllllllllllllly wish there was a “one time waive of fee for being mindless and not thinking of others” perk so I wouldn’t have been charged so much money for a flight that clearly had the open space.....but in the end, it was in fact MY error. And it will not stop me from continuing to fly SW or promoting the airline. I’m just salty for having to take responsibility for my own actions. Lol
My ONLY airline!
by TXRed! on 2019/02/13 20:48
From my business trips as a paralegal in the 1990s and 2000s to my retirement fun trips 2005 to now, Southwest is my only airline choice. NEVER a lost bag, NEVER a rude or incompetent Southwest employee. The open seating concept seems flawlessly smooth and efficient. Planes fly on time, and when there is a delay, such as 3 hr of being snowed in during a blizzard in El Paso on a Houston to Albuquerque flight AFTER airport concessions closed at 9:00 pm or so; Southwest employees kept us amused with games and prizes - I won a leather SW paperweight - and brought us water and snacks while regularly updating the storm’s status. Luckily the weather briefly cleared for takeoff and we headed toward ABQ, but knowing that airport also may close down and we might land in Vegas. We made it safely to ABQ just before they closed the airport for weather. Southwest CARES about the safety and comfort of their passengers. That’s why Southwest is MY airline! Nancy L Turner, Rockport, TX.
luv luv luv
by Groupon addic on 2018/12/21 04:12
Everything about the flight attendants, the pilots, the airport, call center, gate agents, runway and luggage handlers (even in the cold, wind, rain, snow or some places the heat and sun too. You are such a customer oriented and friendly company that when you have an issue (and I mean I made a mistake which I totally own but you didn’t make me :-))you get to talk to a super friendly and helpful PERSON when you call. So win win and win You have overly earned an also continue to impress a current companion pass and A list member. For this and the many many other times you go above and beyond not because I think you have to, not because how I perceive what people think, but because I get the FEELING and see from the luv you give how much you care. Thank you to everyone behind the scenes and in front, without each other it’s just a broken heart and where’s the Luv in that?
Desiree Guerra
by Desiree Guerra on 2018/10/15 12:47
I am beyond disappointed. I called day before yesterday to change my flight because I was concerned about the weather. I specifically asked the customer service representative if my early bird would transfer. She kept me on hold for 10 minutes then told me that she had to do some investigating and it did transfer. Even sent me a second email showing me it transferred. When I checked in this morning to my surprise I did not get early bird. So I call and the next customer service rep I talked to gave me the run around and basically the first customer service rep had lied to me!! So after paying an additional $126 to change my flight I now how no eRly bird that I paid for and was told did transfer. Then I was told to call another customer service number to address this issue and I was on the phone waiting for someone for 30 minutes!!! If I had known Southwest was going to be so cavalier about taking care of their customers after the money has been spent I would have never given them my business. Just a suggestion, pay the extra for a more professional airline. It’s worth it!!
Southwest Air Lines App
by 🔥🤬🤯😤😝🔥 on 2018/10/20 17:02
The app needs much more user friendly attention. It needs to address Lost Luggage, Missing luggage items, WiFi, & traveler’s flight opinions. If a traveler loss luggage or items missing from there luggage there should be a short cut(icon) to help you address this issue(s). WiFi should be added to app. Some travelers did not know that they should have downloaded a separate app before boarding. Not all airline use the same WiFi systems, this would save travelers time. Giving Southwest Air Line travelers a voice is empowering! The app should have a spot for everyone’s opinions. This would be the most useful system for Southwest learn exactly what needs to be addressed. The Rapid Rewards number should be woven into the app to help users & Southwest Air Lines reduce the users form information entering. Seating Up grades should also have an icon. If seating upgrade is not possible on the app, it should address you to see or call a Southwest Representative. In all this would reduce Southwest Air Lines work load and save travelers standing in line.
Good except usability for a couple of things
by CarolineInSV on 2018/11/18 07:39
When I am logged in and looking at an upcoming flight, it is not clear whether I am checked-in or not. If a person in the traveling party is not checked in, there should be an option to check in next to the flight and person displayed. If a person is checked in, there should be an option to view the boarding pass. I am a parent traveling with my 4-year old, I bought the tickets but I cannot view and save my child’s boarding pass unless I sign out of my account and sign in with hers, and have to create an account for my child if she doesn’t have one already. That is not a good user experience and has no security advantage. If an adult buys tickets for him/herself and others on the same flight, especially minors, and even more so young children, the buying adult should be able to see and save the boarding passes for all the people traveling with him/her whom he/she bought tickets for.
Great app minus one major flaw
by Lovebitemusic on 2018/06/26 16:19
I am a loyal southwest customer, and I have been using this app for at least a few years now and I love it! But i keep having an issue that makes me go to the website instead of using the app for purchases. When I try to book a flight and choose the dates, it takes me to the calendar view to choose the dates but then there’s no way to get out of it! I pick the dates and then it just stays there, there’s no “back” or “finish” button, so I have to exit the app and can’t use it to finish booking or even check prices. In the past, once the dates were picked it would automatically go back to the previous booking page I think. Hopefully this is just a glitch but it’s been an issue for about a year. Am I missing something? As of now I book all my flights online and only use the app for the flight info and boarding pass. I would like to be able to check flights and prices too.
Forgets my itinerary while traveling for work.
by Rrrrrt123 on 2018/06/11 14:53
I have trouble using this app when my employer's travel agent books my itineraries on Southwest. This app never receives my information despite the travel agency transferring my frequent flyer account number and me being logged into this app under said account number. I can't fault the airlines as I suspect this is caused on the travel agent side. My complaint about the app is I am able to find the itinerary and check-in but it quickly forgets my itinerary. Sometimes I see the itinerary under past searches, sometimes not, but no updates before traveling or while in route. I rated two stars because app is stable and works decently when I travel on my dimes. P.S. I'm not one to write reviews as I prefer to leave feedback directly to the app developers. It's probably by design but there is no such feature in the app. The link on the app store takes you to a list of phone numbers for various issue none of which have anything to do with the app itself.
Not very happy!
by Spartan4good on 2018/07/23 14:13
The three times I flew Southwest in the past 15 months each time the flights were delayed at least 2 hours and the delays were not weather related; they were maintenance problems and crew issues. Direct flights from SAT to DTW are 2 1/2 hours but with Southwest it took close to 8 hours each time and that is not an acceptable and the delay is not worth it the cheaper rate. We have picked Southwest every time for reliability, great rates and friendly professional service. On my last trip the connecting flight in St. Louis was delayed (over 2 hours) while sitting across from my gate I observed the gate personnel sitting behind the desk enjoying a take out meal out of a box and eating it with bare fingers in front of all the passengers. That is a very tacky, unprofessional behavior and a bad reflection of Southwest. Never have I seen such occurrence even in my many overseas travels. Every time I check in exactly 24 hours before not even 2 seconds late I am assigned to board around B30 or above, how is that possible? Additionally, Early bird check in is $15, plus $40 is to upgrade for priority sitting. For $75 more I can fly other airlines with direct flights and will get to my destination a lot sooner than Southwest, plus my luggage flies free as well (1st piece) so I can’t find a reason to keep flying Southwest, and recommending it to friends and family. However, the flight crews on all flights were the only positives I have had with Southwest.
Usually top rate
by K-RN on 2018/04/21 18:07
I've never had a problem traveling Southwest, and actually prefer this airline. On our way down to Florida we had to change planes in Baltimore. Am traveling with my two grandsons ages 11 and 13. Their Dad is a marine serving in Japan as we speak. The first leg of our trip I asked the Southwest employee at the gate if we were allowed to board early...I have their military IDs, etc. she very graciously told us we could board after Group A....we thanked her! In Baltimore I again asked the employee at the gate the same question and he very rudely and loudly shouted that ONLY MILITARY IN UNIFORM could board early! And "I ALREADY MADE THAT ANNOUNCEMENT!" Well, I'm sorry that I didn't hear his announcement but there is never a time for rudeness especially with all the people there were at the gate waiting to board! It made me feel very embarrassed, my grandsons we're uncomfortable and the people around us were shaking their heads in disbelief. Samuel, I believe his name was, did nothing positive in my eyes in keeping with the usually VERY pleasant and kind treatment from Southwest's employees. Let's see if my trip home will be nicer! Personally I do not care if we are allowed to board early...but if it's a benefit my grandsons are entitled to them I shall seek it for them. They definitely learned a lesson in how not to behave when you're interacting with the public!!!
Easy to use and so convenient!!!
by LilGordo97 on 2018/12/30 19:39
I love flying with SWA and do so as often as possible! It’s always been easy to book & affordable, with Southwest Airlines, but using this app has made it even easier and foolproof! I love the convenience of having everything in one location when I have a question about an itinerary or pricing, etc.! Not only that, but the added convenience of having the ability to sign in using two-factor verification (via thumbprint or facial recognition), is beyond comparison! Keep up the great work, SWA! PLEASE continue to offer those low fares, & continue offering the inclusion of 2 free checked bags! Your customers truly appreciate it... especially as your competitors continue to increase their rates and try to “nickel and dime” their customers, by charging extra for things such as baggage.
Step out of line and fly another airline
by sweet suze on 2019/01/30 15:20
Seats the size of toilets. 5 hr flight and 1 bag of freetos and 1/4 cup of water. All the attendants are nothing more then trash men. Up and down the isles picking up trash. It’s hideous. People 3 times the size of your seats trying to push their bodies into center seats. Which means one thing, they’ve now consumed the aisle and window seats and everything in them. I literally had a man st least 300 lbs sitting in middle seat. I could not uncross my arms for the entire flight. Now I think I know how animals feel when they’re crushed into semis to take as many as possible off to slaughter. 24 wheel chairs lined up for pre boarding and at the end of the flight maybe 5 chairs are called for. Scammers and you know it. Pay $25 for bump in boarding and find it no better then had I checked in myself. Did I mention all the fast food ppl bring on board? It’s like flying in a small food court for 5 hrs. I’m done with you. Are you competing with Spirit to be the worst. SW “The Pig Sty In The Sky”🍋. I dare you to put this in your flight magazine
Amazed By Southwest Employees!
by BDorff on 2018/07/27 19:24
All four Langley sisters recently took a shared vacation to Victoria, Canada flying on Southwest round trip. On our return flight from Seattle to Dallas two of us were in wheel chairs with an injured foot. At the gate two Southwest employees, who were also traveling, thoughtfully wheeled us down the ramp and helped us settle comfortably in our seats. In addition, our flight attendant amazed us with being especially cheerful and friendly on the last leg of our sisters journey. Before long we discovered the flight attendant is from our hometown (Hereford, Texas) and we know her parents and grandparents! Please give a big “thank you” to all of your employees for being helpful and for making travel such a pleasant experience. A special shout out to John Dritt and Sheena Jesko who make traveling on Southwest really shine! Gratefully, Barbara Dorff
Reservations
by Guanaco236 on 2018/12/21 03:59
Reservations made through other agencies other than Southwest, don’t get atomically linked to you southwest travel rewards account, if you didn’t provide the rewards number initially. I will to be able to look up my reservation in the app and have the app link that external reservation to my rewards number. Also to store it, as previous trips. The reason I say this, is because I made reserved a flight through my employer, I was able to check in in the app, but the reservation was not automatically saved as a previous trip. Nor did I get credit for the miles traveled. I did not provided my travel rewards number when the reservation was done. But I feel that since I was able to check in via the app, that the reservation would should had been saved automatically as one of my previous trips.
Southwest Bad Experience
by CVG Southwest on 2018/04/16 17:22
I’m sorry to have to leave a negative review about southwest as for the most part I’ve had good experience with them. Last week our family was finishing a wonderful make a wish trip celebrating our son’s brain cancer victory. Unfortunately Southwest broke our $500 stroller which was from Australia (Phil and Teds) the main frame responsible for steering was broken in half. Sadly Phil and Teds no longer carries this particular stroller and do not have parts for a repair. I’m very thankful to have our son still alive so keeping things in perspective does help. We have 5 kids and have flown domestically and internationally over 20 times with strollers many of which were much cheaper than this one. Until this incident we had not experienced problems regarding damaged strollers. Much of our flights are in Asia due to our mission work so maybe I’m comparing American Airlines with Asia’s which may not be fair but who knows. Lesson learned don’t travel with an expensive stroller without knowing and understanding the airline’s stroller policy clearly.
Leaving ABQ
by rp111111111111111111111111111 on 2018/12/29 02:58
Weather canceled our flight out on 12/28. Those things happen. SW could not get us a flight out until 12/30 (afternoon). We decided to drive to Phoenix and catch a flight from there. Unfortunately SW would not honor our purchase price from ABQ, so we had to pay an additional $350. Acts of God are not anybody’s fault but I feel SW is taking advantage of the situation. The seats were obviously open so why not honor the price? Also lots of aggravation to get this booked. Online was showing the same price from Phoenix to SFO all day however it took 3 calls to 3 different agents to get the price that matched the online price. The first two agents could not explain why they just kept insisting that they could only change the flight for an additional $500. Finally agent 876 in GA, Teresa, was able to book us for the online price. She deserves a pat on the back for doing her best to provide customer service. So a very frustrating day, most of it unavoidable but not helped by SW bureaucracy and incompetence . Teresa being the only exception.
Hurricane Michael
by HOTCOFFEE46 on 2018/11/09 20:41
We have a home on Cape San Blas which was right in Michaels path... we flew Down to Panama City to see the damage to our home on the Cape. I cried from the moment we got our rental car as we traveled thru Panama then on to Port St Joe then on to the Cape.. we were not allowed to go thru Mexico Beach! The devastation was more than I could bare. I’ve never experienced anything like this! I feel so bad, but that our home is ok... we have lost some of our roof and we have other damages.. but I still have a home to sleep in... so many many don’t my heart breaks! We needed to extend our stay here and you (SOUTHWEST) allowed us to make the necessary changes to do just that! Thank you!!! we just didn’t need another decision that was difficult! (Sorry this was long and I hope I didn’t rattle on too much) much ❤️SOUTHWEST! Kathy & Hank
Love this service but wish you would change DOGS!
by Changeyourways! on 2019/01/27 16:57
You almost have everything perfect but people having dogs bigger than a 2 year old on a plane is insane. I don’t understand how you care for peanut allergies and could be so heartless to children with autism who have high anxiety and usually high allergies as well and allow dogs the size bigger than a little child board the plane and be first on and sit where ever!!! Sometimes it’s right when you get on, other times though they are throughout the plane!!!! Seems like the last two rows in the back should be dedicated to them, I am a A-List preferred customer and I am starting to look else where as the dog situation is completely out of hand and your airline has allowed it to be way to easy to bring your pet along!!!
Lousy app
by TonysboyJohnny on 2018/12/23 01:50
I have checked in and find that it is impossible to get a boarding pass on my mobile device through the app. Moreover, your instructions for how to get a mobile boarding pass does not make any sense to me. It looks like I have to go to your website, mail a boarding pass to my phone, and load the boarding pass into my phone from the email. I really think you need to take a lesson from other airlines’ mobile apps. I do not have this difficulty with United, Virgin America, or American airlines. Also, these other airlines send you a reminder 24 hours in advance of the flight. Then when I go to my mobile app my information is there I do not have to have a confirmation number to check in or to find my flight. This is my first experience with your airline and I truly hope that my flight goes better than trying to figure out how to download the mobile Boarding pass from either your app or your website.
Accept ApplePay for InFlight Texting & WiFi
by Daddy.Jones1 on 2018/01/29 12:24
I ❤️ Southwest Airlines - mostly for the Passenger-Friendly Policies like Free Bags & Not Charging for Changes. Those 2 reasons alone make me a loyal to SW. The app is Very Useful, and straightforward as I would expect also. MUCH Better than any other Airline. I do have ONE Gripe though. Having to enter my Credit Card Info to buy InFlight WiFi or Texting in this age of ApplePay is SO Un-SouthWest-Like. ApplePay is all I use for online purchases bc of it’s Convenience & Security! Please Add ApplePay to your methods of accepted payments for In-Flight WiFi & Texting. That would be SOOO Nice & Southwest-like and I would gladly come back and raise my rating to 5 Stars! Also ApplePay to Buy Tickets in the app or on the website. I’d like for ApplePay to at least be an option bc I’m Such a believer in their security technology when purchasing by device (Touch-ID & now Face-ID)!
The APP is just OK - It could be better
by smarreel on 2018/11/08 15:12
The APP does not keep detailed itinerary receipts. As I travel for work, I have to save my itineraries separately in an email folder. This is inconvenient, especially when trying to gather receipts during crunch time, at month end. As all of my other travel APPs store this information, the technology shouldn’t be too difficult to add this feature. The second issue is that personal and work credit card information is stored on the APP. However, when (on one occasion) I changed a flight that was charged to the personal card, the APP charged the change fee to my work card. This caused problems with my employer. The SWA “executive office” was apathetic. A charge made on one credit card should not be automatically switched to another card when changes are made. This may have been a glitch, but it was NOT resolved satisfactorily.
Don’t fall for their promotions
by Kristi Gile on 2019/01/02 00:40
I decided to take the plunge and apply for the southwest credit card due to the fact that I plan to be traveling frequently in the next two years. They had a good promotion going that I would be getting 10,000 points and $200 off from my first purchase if it was over $500. It happened to be that my tickets would be just over that qualifying amount so I applied. Here’s where I ran into trouble, it would not allow me to use the card at checkout because I had not been approved yet. So I had to wait over a week to get my card to even use it, by then my tickets were 200$ more and I wound up saving nothing by getting a credit card. When I called to talk with southwest about this they could do nothing for me and I was told to take it up with the credit card company, and likewise the cc company said I needed to talk with southwest about it. All in all it was a frustrating experience, and I received no help from southwest on the matter.
Why no mobile boarding pass from mobile app?
by blackboard #sucks2suck on 2018/04/27 15:51
The instructions for obtaining a mobile boarding pass do NOT work on the website. There is only an option to print. When emailing to self, it just sends the link or a pdf and nothing to add to Apple Wallet. Furthermore, why doesn’t the app have this capability? Major gap in capabilities. I spent several hours trying to figure this out over the course of several days, but it never worked. Delta, who I hate flying with, actually made it exceptionally easy to download a mobile boarding pass. Additionally, although the app lists “gate” under details, it never actually provides a gate number, so this is just blank. Pretty useless capability. It would be much more convenient to have the info on the app like it says it does and avoid having to look for flight monitors in the airports. The app has come a long way from the absolutely pointless direction it has last year, but unfortunately it has a disappointingly long way to go.
It smells greedy to me...
by bbwitching on 2018/09/26 23:12
SWA used to be our “go to” airline for all travel, but as other airlines started competing for SWA’s monopoly on cheap flights, the benefit(s) of SWA Rapid Rewards has been zapped by “Honey I shrunk the kids”. In the past, when I booked flights for our family, I could do it simply, from my Rapid Rewards login. Each passenger would be listed Sonia could fill in and confirm she, date, gender etc. three seats on the same flight, no problem. Now, you are only eligible for Rapid Rewards for the flights you book if each passenger has a separate Rapid Rewards number. And the only person who can use those reward credits is the person who flew on that flight. That is like requiring a separate Safeway Club Card for every member of your family and dividing your groceries at checkout based on who eats them. And do corporations that fly employees for business travel earn Rapid Rewards that could be used use towards a percentage of the flights they book? NOPE. The money they paid for employee travel is registered separately under each employee name, a separate Rapid Rewards account. If a family of 5 flew to Disneyland, SWA would require 5 different reward accounts. And even though the parents paid for all of the flights, they can’t use the reward points to fly to Colorado in the winter for a romantic anniversary ski trip. It smells greedy to me.
Early bird fee
by Koenig91 on 2019/02/05 03:15
I was traveling for the first time on Southwest, recently obtaining a Southwest Rewards member. We were traveling to Ft Lauderdale with some friends for a cruise. They recommended paying the early bird fee to enable us to sit together. We paid the additional $100 for the round trip. From Omaha to St. Louis we had no problem, however from St Louis to Ft Lauderdale we were in the B grouping and were denied seats by 3 different people who were saving seats for someone. We were under the impression this was not allowed. Also it was obvious that they had purchased one early bird seat only to save a seat for their traveling companion. This seems extremely unfair for those of us who paid the early bird fee for both seats. Also, this was a completely full aircraft! If you are going to have these rules you need to enforce them!
I Don't Understand the Hate
by Anthony Park on 2017/09/16 03:54
I've used this app quite a few times to date both for booking flights and for managing my booking/boarding pass. It's worked perfectly every time in a speedy manner. One time recently I even had a situation where I had booked a flight and actually checked in already, when I realised I wouldn't make the flight. I rescheduled to later flight, at no charge (the tickets were the same price, and Southwest don't charge for changes) and switched my boarding pass, all in a few hassle free taps. I really don't see any downsides once you are used to Southwest's seating policy and play ball. The only thing I would like would be for SW's cabin crew to keep their announcements to a minimum as it sometimes feels like they go on forever and can be annoying if you would like some peace.
Best Airline App
by McTavish3 on 2018/02/04 17:19
The LUV airline shows it ALL the time. I am such a HUGE fan of Southwest. The airplanes are comfortable, the WiFi usually works, the app is easy - and the people are AWESOME. When I use other carriers I marvel at how little attention they pay to their customers, and the lack of joy. I truly feel a difference and at home on Southwest. The app is great for managing trips and access to boarding passes and all other needs. The no change fees is outstanding for a frequent flyer with many changes - and knowing that my status will not put me in a middle seat for a late change is great. I have a bad back and am able to be seated comfortably - I even like the short hops for connections because it helps my back to move around. Much LUV - my favorite airline!
So much for early check in
by Baconluvr99 on 2018/10/16 21:31
So disappointed! I paid for the early check in service so I didn’t have to get up at 5:40am the day before my absurdly early flight just to check in. First surprise was they charged me $25 to get the early bird check in not the $15 that I thought it would be. I guess they figured they really get more people to sign up for the early bird check in on those super early flights so why not jack up the price, right?! Then come to find out only the second half of my flight was checked in and I didn’t even get an A spot. For my $25, I got a B spot. So as I’m checking to see why I even paid extra for that, I notice that my first leg had not been checked in “early bird” and I had to check myself in. I got the A45 spot. Probably not a full flight. This is just another reason I will be shopping my flights much more closely for myself and my family. Southwest you have managed to change me from love ya to can’t stand ya in less then a year. Yikes.
Almost missed flight due to boarding pass issue
by lasonnambula on 2018/09/16 14:19
The app did not allow me to download boarding passes for my companion to my wallet. We had multiple flights on the trip. It was unclear that the two downloaded passes were for me only, because of the arrangement of the information on the page. When we got to security, his passes were not there. When I investigated further, there was some tiny gray text that said we needed to go to a kiosk buried at the bottom. Then we had to run back to the kiosk, stand in line and do the long security line all over. If certain boarding passes in a single purchase can’t be downloaded to wallet, please put a large alert message at the top that one or more travelers will need to go to kiosk. This is essential information that should be clearly communicated up front. I have not ever had an issue with other airline apps where I was not allowed to add all passes to my wallet for all travelers. This was my first time on Southwest.
Ummm... frustrating
by *the*amanda* on 2017/11/07 11:25
I used to use this app all the time and it was awesome. One day, it stopped working. I could no longer log in.... just boom! Wouldn’t work. I even called customer service after reading online that this was happening to a lot of people and she acted like she had no idea what I was talking about. Fast forward to today, I can’t sleep so I visited the App Store to see if the app had been corrected. I re-download it, try to log in.... error message. I come back, start reading reviews and finally see a note from a developer that says they block passwords longer than 16 characters. UMMM THIS INFORMATION WOULD HAVE BEEN HELPFUL MONTHS AGO. Also, why the hell does it matter how long my password is? I’m traveling again later this week and hope that the app will actually work, since I had to change my password just to start using it again.
Just a few things that will ease use
by Carsonise on 2017/10/31 00:29
So far the app has met the majority of my expectations. I can book all of my travel needs in place which is great. But there are really only two things that would put my experience into 5-star status. Why can’t the app save my reservation searches? Why do I have to always re-enter my confirmation every time I need to look at reservation information. When I travel for work my airfare is booked by a travel coordinator, who then sends my confirmations to me via email. So in those cases, my flight isn’t available on my RR account. When I use the app to check-in or review my flight info, I am always needing to search for my email, copy the confirmation number, switch back to the app, paste the number into the app with my name. Too many actions for a simple task especially after I’ve already searched for a booked flight. Once I’ve checked in, can’t these searches be added to “My trips”? The other feature I’d like to see is the ability to add past flights via the app. I’m already logged in to my SWA account with my RR#. It’d be great to be able to have the option to add previous flights and/or have current trips added during the check-in process. Other than those two things, I am very happy with the app.
Round trip scheduling
by Cali boy 12 on 2019/02/02 20:39
Maybe it’s me and I missed some option in the app, but I don’t like NOT being able to select a flight into a city and a flight out of a different city of the same area. In the SF Bay Area I like to use both SJC and SFO for different reasons. But through the your app when I make arraignments for a round trip I’m stuck with having to depart the same city I arrive in. Also, what if there is a better fare going in or out of different cities? I’d like to have the option to select one way in and another out even if the only reason is financial. Y’all have been very good with customer service. I hope this is an issue easily resolved. Other than this I’d give the app 5 stars. Not giving your customers full control over their itinerary, I think, doesn’t meet the standards I’ve enjoyed and appreciated from your company.
Rating Trends
2153,5924,4307,2660,4696,3424,4026,4232,4667,4069,3774,3707,3534,2875,3475,2713,3064,3485,3697,4257,3094,1928,3243,3002,3362,5154,0,5768,0,5195,3880,3374,3678,4059,4197,3199,2884,3225,4048,4419,4564,4108,3588,3197,3489,4105,3846,3846,3329,3887,3530,3431,3750,3853,3829,0,11300,0,18415,3843,0,0,34965,4367,4064,4223,0,0,59821,2599,3757,3445,0,6450,4331,0,0,10192,3380,3371,3823,4203,3837,3048,0,8041,3568,4279,4758,4222
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