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App name
Southwest Airlines
Description
Book a flight in just a few easy steps Check in, change or cancel your flights. Plus, add extras like EarlyBird Check-In®. Super-Fast Shopping & Booking Book a trip in just a few quick taps. Use Face ID® to make booking even faster! You can also store your credit cards. Everything you need to Travel Get the information you need right at your fingertips on the home screen - gate information, boarding position, flight status and more. Boarding Pass on the Go Get mobile boarding passes for all passengers on your trip 24 hours in advance. Southwest passes have rich color and bold font, which makes seeing your Gate and Boarding Position very clear. Find the details you need quickly: Flight Number, Confirmation Number, Boarding Time, Tier Status, and TSA Pre-Check. Don’t forget to add your Mobile Boarding Passes to Apple Wallet! Apple Pay® Apple Pay® is now available as a payment option in the iOS app! This is an additional option to our other available payment methods - PayPal® or Credit/Debit Cards. Travel Funds You can now use Travel Funds, Southwest LUV Vouchers and Gift Cards when changing your flight in the app. Your unused Southwest® Travel Funds show up automatically when you tap ‘View Funds’ within ‘My Account’. Inflight Entertainment Use the app to take you to our Inflight Entertainment Portal where you can watch free live TV1, listen to free music from iHeartRadio1, access free on-demand TV episodes, and view free movies. *Available only on WiFi-enabled aircraft. Limited time offer. Where available. 1Due to licensing restrictions, on WiFi-enabled international flights free live TV and iHeartRadio may not be available for the full duration of flight. Live Chat Contact our Customer Representatives through Live Chat by scrolling down to Contact Us in the navigation drawer, and then tap on “Chat”. Airport Pickup and Drop-off Thanks to our partnership with Lyft®, you can now use the app to help you request a Lyft®! You’ll know key information like estimated time of arrival and estimated price before booking. More of a rental car person? You can do that in the app, too. Cars, Hotels, and Vacations Use our app to quickly book all of your travel needs. Earn Rewards when you Travel Sign up for Rapid Rewards® and earn points on your flights. Did you forget to add your Rapid Rewards® number during booking? – No worries, add it after booking your flight and earn points. You can then use those points to purchase more flights!
March 3
by turkeycecil on 2021/03/04 05:50
A wonderful young lady helped me book a flight I apparently made a mistake. I did not take her name but it was flight4ewnz for 3/16.thank you for your patience.
My Southwest Airlines experience
by Chef Harrison 123 on 2021/03/04 03:52
This would be my first time flying and Southwest Airlines has made my first experience in booking a flight wonderful. Especially the lady that I spoke to over phone and the easiness of the App. Tonya A Harrison First-Time Flyer
Easy
by MACEO69 on 2021/03/03 23:04
Really easy to use
Easter trip
by abi is #1 on 2021/03/03 22:33
Going to see my girls and SW app was a piece of cake. Quick and easy,especially for a grandma 🥰
Easy app
by 157jmm on 2021/03/03 21:32
App is so quick and easy!
App spams you with notifications
by ekmintz on 2021/03/03 21:01
The app generally works fine when flying. However it sends me weekly marketing notifications. There are no settings in the app to limit marketing notifications. If you don’t want unsolicited ad notifications you need to block all notifications from the app, which limits its functionality because the check-in and flight change notifications are two of the main reasons to have the app in the first place. Also make sure to request they do not sell your information to third parties. The default is to assume you are okay with the practice without asking. I’m not sure why Southwest insists on making their app so invasive.
Difficulty
by MCP in STL on 2021/03/03 20:56
For the first time I struggled with the app. It would not allow me to select the return date I wanted. I went with the preselected date then changed it during the selection of flight time process. It was frustrating and I almost gave up.
Good travel app
by DTBrown72 on 2021/03/03 20:42
Good travel app
Fly me to Walla Walla!!!
by Lavonne rowe on 2021/03/03 18:51
I just wished you would fly into Walla Walla!!! I hate Alaska AIRLINES!!!
Booking
by Auntie Magic on 2021/03/03 17:30
Easy site to navigate through. I have travelled via Southwest in the past and was very pleased with the service and look forward to this trip. The crew is professional, helpful, and courteous. They make the passengers feel comfortable. Plus each time I have travelled with Southwest the flights are on time, which is a huge plus.
Super Star Airline!
by God's Blessed Girl on 2021/03/03 17:30
Simply the first airline we check to see if they fly to the city we are planning to visit! Bingo if they are! 🤗...especially the direct flights. Their app is easy to use and up to date...the people are Super! What’s not to like about it?
Southwest App
by PeteO2 on 2021/03/03 16:48
Wow, how does it get any easier! 15 minutes and great prices as well.
No obvious way to disable marketing notifications
by Matti Dupre on 2021/03/03 16:06
Every week or so I receive marketing notifications in my phone. There needs to be a way to make this stop.
SOOO EASY
by joshsmom1996 on 2021/03/03 15:52
This app is GREAT!!! So easy to find flights, change flights, find info needed, purchase early bird!! It’s JUST THE BEST!!
Customer Service
by AKWM11 on 2021/03/03 14:43
Great customer service
Best choice for travel !!
by Sultry 1 on 2021/03/03 09:34
I have taken three trips so far since this year began and I have to say it’s a major upgrade to switch from cheap airlines that treat you horribly and have no source of professionalism such as Spirit to this ! So far I have had enjoyable and comfortable flights with no issues customer service has been impeccable at all ends and I love the fact that you get complementary snacks along with your two bags for free it’s really worth the travel with Southwest THANK YOU !
No notification that it is time to check in
by Ninja80401 on 2021/03/03 04:54
No text or email that it is time to check in
Check in
by 13RoRo on 2021/03/03 03:50
I was running late and my luggage was a lil overweight. The ladies at check in were very courteous and helpful. She gave me the option to buy a bag for $25 rather than spend $75 on the fee. Those little differences really matter when your budgeting
Love it
by sirvancelot828 on 2021/03/03 03:03
Not a frequent flyer but after searching for an hour or so for flights, I downloaded this app and within less than 10 minutes I already had my round trip ticket booked for way less than any other tickets I saw on the internet. It was too easy. Hope the flight is good as the app. Thanks to the lil software guys in the dungeon making all this happen. You guys rock.
Credits
by Credits dont work on 2021/03/03 01:49
I tried to use all my credits and it would not work. Kept getting errors so I ended up having to pay for the flight when I had enough credits to cover the cost. Not happy.
Great website
by We ❤️SW on 2021/03/03 01:08
The Southwest app makes trip planning so easy. Search easily for flight options, purchase,etc. Also easy to make changes like add early bird check in, for example. Once you’re booked, you are notified of any changes, delays, etc. We love it!!!
Difficulty applying credit.
by just tried 4 on 2021/03/02 23:48
Terrible interface
Southwest App
by Traveler60+ on 2021/03/02 23:46
I love the Southwest app, so easy to use. My flights are easy to find, check in is easy!
Great app. Easy to navigate
by It is so annoying on 2021/03/02 23:29
Ready to navigate.
I love SWA
by Lola5250 on 2021/03/02 23:22
I have always enjoyed Flights on Southwest!
Can’t use travel funds
by cantusefunds on 2021/03/02 23:18
I couldn’t use my travel funds
Boarding pass
by grama of 10 on 2021/03/02 22:02
Awesome
Flights
by Frustrated from Seaside, CA on 2021/03/02 20:49
Southwest is majority my choice in domestic flights. Always received a great great service ever. Always a satisfied customer here .... 👌
I LUV Southwest Airlines!
by super dude 132 on 2021/03/02 18:42
No other airline is easier to travel with! I booked a flight for one day and the next day my date changed! I was prepared for a nightmare but it worked out perfect!
Flying S W
by lhb blue on 2021/03/02 18:22
I never had a bad experience flying on S W I like to use you on all my trips. thank you Lowell Barkan
Love Southwest Airlines
by GeoTKD on 2021/03/02 18:12
Southwest is simply the best airline!
Great App!
by Miarose19 on 2021/03/02 13:57
Easy to use! Best airline with great prices!
Love Southwest
by EKH315 on 2021/03/02 04:32
Love southwest for their cheerful workers, checked backs for free and mostly for the no change fees. They are the only airline who can board so quickly, no one can compare. Love southwest.
Good but not great
by joelly man on 2021/03/02 04:15
While the app is great, applying gift cards is not possible on the app.
Easy to use website.
by Doug Houck on 2021/03/02 03:46
SW is a good way to travel. This website works well. Allows changes and modification. Phone support is efficient and helpful.
Flying SWA
by Twitty222 on 2021/03/02 01:58
I love flying SWA! If we can’t book a flight with SWA we don’t go~My last flight I encountered the Agent when boarding the plane told me for my grandbaby who is seven to board with me as a preferred A LIST passenger I would have to purchase her a front of the line boarding pass to board with the A’s. I thought family or my party could board with me as I’ve done in the past. I will always follow the tules as long as the rules are clear to me. I didn’t appreciate the tone of the Agent either. Still will fly SWA.
Reward Points
by yuk2020 on 2021/03/02 00:40
I was purchasing a flight for my wife and I couldn’t use my rewards number. Why can’t I use my rewards number if I’m purchasing the flight?
The Best!
by Pupppppppppppy love on 2021/03/01 23:41
Southwest is the only airline one should fly! They never disappoint!
New set up
by alimac2455 on 2021/03/01 22:27
Not user friendly.
Trip to New Orleans.
by myrtle46 on 2021/03/01 21:13
Everything was outstanding. Keep up great job.
Travel
by stacygaj on 2021/03/01 20:16
Had to make a change, live chat was extremely helpful and took care of everything for me.
I checked at 3:12. And I still got B no A.
by my talk legs on 2021/03/01 20:15
I’m 6’3. So I enjoy room for my tall legs. That is All. But I love you southwest I will never trade you for any reason 🤗🙏🏼
I ❤️SWA
by gwennie❤️sSWA on 2021/03/01 20:03
I have been a loyal customer to SWA for more years than I can count!! I absolutely love the culture of this airline and the spirit of the employees. I like SWA so much that I convinced a friend who worked for American to come over to the bright side!!! 😄 If you ever need a person to be in a commercial, call me!! I won’t need a script to say how much I ❤️ SWA!!! Gwen
Love SWA
by loveloveloveBBB on 2021/03/01 19:44
I have always flown Southwest almost every place I’ve traveled. Only once did I use another airline due to Southwest not flying there!
Web UI Feedback
by jimmie don on 2021/03/01 19:35
Why can’t I select an existing air travel trip to add on a vehicle after the fact? I had to book separately and manually enter the same date range. Would have been much easier for system to help me book and keep trip dates in sync. Thx Mike
Super Happy
by RosinDre on 2021/03/01 19:18
Love the website! I don’t like to see $59 fares NEVER going to Chicago... but it’s understandable..... thank you Southwest! You have the friendliest crews in the whole airline industry! I love Southwest!!!! The service, the APP, the sales!!!!!! Bravo Southwest!!!!!
5 Star
by @Tanmayk on 2021/03/01 18:31
Nice app. Must have for people travelling from Southwest Airlines
Check in
by men122246 on 2021/03/01 15:46
So easy!
App is great!
by Makin it easier! on 2021/03/01 15:23
I love this app, southwest is the best
Review
by C. Rec on 2021/03/01 13:44
Great app!
Ready set fly!
by Trina H. Ed D on 2021/03/01 13:42
I came up with an idea to take our three teenage grands to Las Vegas where we recently relocated to. It’s quite a bit to get info for five people into the system. Three never flew before and their excitement has been contagious! Today we return to Las Vegas eager to show them great times for future memories. The staff at Southwest assisted and were extremely, polite and friendly. Thank you Southwest. Where is my drink tickets? I had my (red, white and blue) birthday on February 21. Trina Hollingsworth, Ed D.
Always happy with Southwest ❤️
by Hawaiian Belgian on 2021/03/01 05:15
I ❤️ Southwest Airlines especially now that I can leave from COS
I love SWA
by Cali611 on 2021/03/01 01:44
Best prices! Easy scheduling
S. W. Gift card
by forget it nick names all taken on 2021/03/01 01:38
I had a very confusing time using my gift card to book on my app. I looked & it was not a clear option. In very small print under travel funds. Thinking it would be nice if it was a clear choice like the other two choices!
Great travel app
by Colostateram on 2021/03/01 01:10
Great app for flights - best one in the industry. They provide a lot of option to manage and get new flights. Boarding passes in the app are easy to use and provide options to get them into your apple wallet. Overall no issues with this app!
Best planes
by judy deangeles on 2021/03/01 01:04
I travel on southwest always.I fly on southwest o for cruises 3 times a year and to my brothers in Florida 3 times a year. I get a preboard because I have a very bad neck I need a certain seat because my neck only turns one way and they never give me a hard time just ask me to if I need help or a special seat. They are always polite to me. I have my sisters traveling southwest now. Our last cruise w had 36 family members ur kids and grandkids we all flew southwest. We will be going on 2 more trips this year but we added2 more kids(great grandkids we will all be on the same flight. It will be a god time. I love southwest. Judy Deangeles
Constant weird Error Messages when trying to book
by VacationSake on 2021/02/28 23:39
I have tried and tried to book flights, change flights, use travel funds, etc. Over and over again I get weird error messages that do not make sense in english and have no reason to be there. I work in tech- this app is so buggy. I’ve tried reinstalling several times and still get the Same errors. Literally have to use my computer to book flights, making this app pointless and useless. Please, get your sht together.
flight change
by orida203 on 2021/02/28 21:53
SWS
Mark Lavin
by nsssssddddd on 2021/02/28 21:36
I paid for early bird check in and even spoke with an agent yesterday to ensure I had an A boarding and I did not have to do anything and I got a c22...that is unacceptable....I have hit dollars where my companion flies free and asked he please make sure. Get an A she said no problem....so much for making a commitment
Southwest makes it so easy
by WV Berry on 2021/02/28 20:58
Thank you Southwest for making travel simple!
Book Flight
by RakRanger on 2021/02/28 19:38
Thank you SWA!! It was so easy to book a flight online. Especially when you are a member. Bags fly free, cannot beat that!
Easy and fast!!!
by Janice Lane Henry on 2021/02/28 19:05
The booking only took 2 minutes!
Check in reminder
by Duchess of Stanton on 2021/02/28 17:57
Thanks sooo much for the check in alert! Ms Scurlark
Early bird scam
by ttantillo on 2021/02/28 17:24
Bought the “early bird” check in which is a scam. It says it will automatically check you in 36 hours before your flight and it has me in group B, no way I should be in group B. Don’t waste your money on this nonsense.
Great airline!!
by AJ Dani on 2021/02/28 16:14
Love this company , excellent service!!
Easy to use
by 1Td99 on 2021/02/28 15:13
The Southwest mobile app is easy to use whether you are using points or $s. The fees show full fees as well.
Alabama Caregivers, LLC
by The plane! on 2021/02/28 15:13
It is so easy to book a flight on the Southwest app! The fare is very economical and the flying experience the staff provides is Awesome! Thanks
Updated website
by Aunt Be on 2021/02/28 15:02
Really like the updates and ease of checkin on your site. Don’t fly a lot but it’s a nice improvement.
Love SW
by Angelambw on 2021/02/28 12:06
I’ve never had any issues with a SW flight and the app is very user friendly!
Wonderful Southwest application
by Gaviota65 on 2021/02/28 07:59
Super easy to use!
Always a pleasure
by Ms Mekelburg on 2021/02/28 05:37
A welcome journey always Thank you
So easy!
by So7654 on 2021/02/28 04:21
Love how easy it is to book trips here on the app. Nice and quick!
Good
by NastyN822 on 2021/02/28 01:05
Nice!
Love Southwest
by Granny Libby on 2021/02/27 22:25
I have a handicap & travel with an electric scooter. All the Southwest employees at any and all airports have been extremely kind and helpful. I give them an A+... and wouldn’t fly any other way.
Easy
by MyDooper on 2021/02/27 19:44
So easy to use
Southwest Air
by DannyJulie on 2021/02/27 19:26
We fly Southwest Exclusively. If the destination isn’t a SW stop it’s not a destination we are traveling to. Wondering when beverage service will increase on flights. Also when will the mask mandate expire. It seems like states and cities are relaxing on their mask requirements, just wondering if SW is contemplating anything.
Easy Check-In
by AuntLol on 2021/02/27 19:22
SW has a great app... easy changes, easy check- in. Print out or use phone for ticket!
Fabulous airline. Doing a great job during COVID-19
by rynrannn on 2021/02/27 18:37
Doing a great job always
Frustrated with Southwest
by Charter lulu on 2021/02/27 18:01
I’ve always loved Southwest but recently every time I book a trip that’s non stop they send me an email changing it. When I tried to change dates I get a message that tells me “unable to price Itinerary” very frustrating having to look for new flights and change rental car for the trip. In addition when I have travel funds I always have to call them because I get an error message every time.
Mrs
by M.D.Anderson(8) on 2021/02/27 17:30
I love Southwest -I can’t wait till y’all leave out of Bush Airport-I stay about 15 minutes away-Thanks!!!!
App needs better features
by RateMyApp54 on 2021/02/27 17:22
A new feature you could add that would help customers would be a toggle switch to see dollar cost verses points for flight details we’ve already entered in the app. Currently we need to re-enter all of the flight information twice to see both $ cost and points for the flight selections.
Can’t update can’t add flight can’t can’t can’t
by Masters Account on 2021/02/27 16:25
You you need a new product manager for your app
Even Better!
by ZanVan on 2021/02/27 16:06
Booking is easier than ever before. I've always had to search multiple times to figure out how to book using travel funds. Now that process is simply part of the purchasing sequence. Thanks SWA, you remain THE best!
Great app. Like airline
by Maria12245 on 2021/02/27 14:23
Like the airlines.
Flight
by Ball sacc on 2021/02/27 05:21
Easy to use great pricesprices
App is very easy to use
by gototravel2021 on 2021/02/27 04:26
I was worried about how to apply the refund to the new ticket. It turns out It is so clear in the App. Thanks
boarding pass
by Gigimargie on 2021/02/27 03:51
No option to print boarding pass
Southwest is Awesome
by RIPHIL on 2021/02/27 02:23
Every time I fly Southwest I’m impressed.
Terry
by Terrybear32 on 2021/02/26 22:35
I love the simple booking process online.
Planning a trip
by shirkey j on 2021/02/26 21:40
Easy to navigate, fast and efficient!
So easy
by Chicago Sharon on 2021/02/26 21:04
Trust me, if I can maneuver around this app, anyone can! So simple and straightforward!
I love Southwest
by KellzBellz77 on 2021/02/26 20:50
Thank You for finally adding travel fund balances to the app!!!
As Chico Escuela Would Say...
by Arbyman on 2021/02/26 20:09
Southwest been berry, berry good to me!
New trip
by Spanish leaves clues on 2021/02/26 19:42
I was purchasing the trip for my daughter to fly and was able to show her a the person flying.
The only airline I use!!
by cocoa65 on 2021/02/26 18:32
Best of any other airline I ever used!! Easy to change flights and love taking 2 suitcases 😍
Southwest App
by Tjyeah8 on 2021/02/26 18:19
Love the Southwest App. So easy to use and convenient. Someone thought this app out carefully and realistically. Great Job!
Travel Funds
by jrskiera on 2021/02/26 17:55
Difficult to use travel funds. You are not allowed to access your travel fund balance and confirmation number while you’re completing the purchase.
The best.
by nons on 2021/02/26 17:36
I love all things Southwest!! My husband and I both have companion passes.
Booking Travel
by bailey2561 on 2021/02/26 17:35
It was so easy!
Great airline but improvements needed
by not a marathoner on 2019/07/25 14:58
Southwest is my favorite airline but I do have a complaint about my last trip from Boston to New Orleans with a connecting fight at Midway. The Plane landed at Midway on time but there was no gate available so we sat on the runway for awhile before being sent to a makeshift gate with no lounge area as far away as possible from my connecting flight which several other passengers were also booked on. In the past when there were delays and long distances between gates the flight crew always allowed connecting passengers off first. I was seated in the back so it took a long time to get off. I am in my 70’s with knee arthritis and cannot run. All signs on the long walk indicated my next flight was on time so I tried to run which is near impossible for me. When I finally got to gate no one was in line to board and it was just 5 minutes to departure. I thought I missed the flight only to find out it was delayed for more than 30 minutes. Signage had not been updated to alert me on the way. Had I been in my 20’s running to the gate would not have been a problem but a little care and planning by your crews could have helped. Please let connecting passengers of the plane first!
Wayne Perry
by Lisjuszoe1 on 2020/01/22 23:06
I’m not a frequent flyer, I probably use an airline 2 or 3 times a year on vacations with my family. We usually fly on one of the major airlines, Southwest has always been the best. They are right there to help if you need any assistance. They have a real smile on their faces and it just seems to be a relaxing flight to your destination. Some of the other airlines have been alright as well , Jet Blue and Delta would be the only others that I would consider. You ask why not American Airlines, well it’s something I witnessed. The head flight attendant telling the passengers that they couldn’t show any respect to a deceased soldier that had lost his life in Afghanistan fighting his country and our country. His wife was there with some honor guards. We were told not to sing god bless America in honor of this soldier because it would be disrespectful to any of the passengers who were not US citizens and it was against American Airlines company policy. I will never ever consider flying with them again. I’d rather walk to my destination instead. I fly with airlines that prioritize with the citizens of their country. And to any of the passengers that this might have effected, that’s to bad. We honor our Heroes in America. Wayne
No need to call “Customer Support” for this need.
by LarryB aka Troub on 2019/09/21 17:06
Needed to change a ticket; departure airport and date. I initially called Customer Support. There was a wait period and the system offered a call back. Since I was on my landline with the information needed on my mobile device. I contemplated waiting for the call back but while looking at the mobile I saw that I could possibly do the changes (modify) myself. I declined the call back and proceeded to MODIFY my flight requirements. The process was GREAT including paying the delta of the fare with my card that was on file. Additionally I could have paid with other options such as Apple Pay and Paypal. In this case the need for human intervention was not needed. However there have been times that is has been needed. So Southwest please do not eliminate your human access/contact for your customers even as AI becomes more prevalent. This will be a major differentiator for your airline. As a cost of doing business. Your overall profits will be rewarded. In summary- instead of waiting 16 mins for a call back. I was able to handle my business with Southwest in under 5 minutes. Again the process was Great!!
Beware Southwest Voucher
by Soon to be previous customer on 2018/04/30 14:02
I received a Southwest 100 voucher from Southwest after spending several hours delayed in the airport. I was pleasantly surprised until a attempted to use it but needed to cancel due to family emergency. What they FAILED to tell me is the voucher number changed to the flight I cancelled thus when I attempted to use it utilizing the voucher number it wouldn’t let me. I attempted to call southwest but this was during the hurricane emergency and several of their customer service locations were not available. I certainly understood that so I went ahead and scheduled my flight WITHOUT the voucher credit. Finally I got ahold of someone who said they could extend for another year because of my trouble and they could see where I had flown again with the voucher but they encouraged me to wait a couple of more months to call and extend since they could only do it once. I did so but the person I got said no. I explained to numerous phone calls and what I had been told but again was said no and no dialogue had been entered into my record. Be careful with your voucher IF you receive one. Southwest does not have the customer service it use to have.
Dr Sue E Pressman
by Mama of Leleondakeys on 2019/05/26 15:37
SWA is always my first airline of choice. The customer service is the highest, in my opinion, in the airline industry. I once lost my wallet on the flight. Not only did they find it and contact me, but it was sent to the headquarters and mailed back to me with everything in tact!!! Including all the money!! Southwest Rocks!!! Please; never go out of business!!! In contrast, I once left my beautiful leather jacket on a Delta flight. The plane was still at the gate and when I realized, almost immediately, that I had left the jacket in the overhead bin, I reported it to the gate attendant. I got no help and never got the jacket back. One other time with Delta, I had to check my bag at the gate because the overhead bins were full. That had valuable personal items in the bag. The bag was stollen, no ID put into the computer and I never got it back. For at least 5 years I have put Delta airlines out of business, in my mind. Again...Southwest is the B E S T!!! Every other airline and many other industries can learn a lot by paying attention to the SWA business model. Dr. Sue Pressman Licensed Professional Counselor Certified Career Counselor Board Certified Coach
Perfect Model
by Niki Bray on 2019/10/19 12:00
I love the business model of Southwest. People are treated equally based upon needed. There is no classism built into the business model of Southwest. Those with greatest needs are serviced first and then everyone else has an equal chance to sit anywhere in the cabin of the plane they choose. No curtains being pulled to divide customers based upon class. I love this! At the most, you can pay up to $50 to improve your number in line for entering the plane. This fee is not so high that only a few can afford it and it’s the max fee, your fee could be as low as $15. The pilots and flight attendants are friendly and seem to enjoy their job. They deal with passengers who out of compliance with federal regulations (such as being on a phone call after the door has closed when pushing away from the gate) in a friendly and gentle manner. If there is a Southwest flight available for my trip, I will always choose Southwest over any other airline available. Thank you, Southwest. We see the efforts your company is making to do good business. You’ve earned a loyal customer in me!
Problems with booking
by Aplem84 on 2019/03/25 00:02
I was disappointed with booking a flight. I am planning a trip to Chicago, and there was an option to sign up for a credit card and receive $200 dollars credit on the flight that I was booking. So I applied and qualified for the chase credit card. I went through the entire booking process and when I got to the last step there was an error that said that the phone number I entered was in the incorrect format. I tried like 20 times, and know that I put the phone number in correctly, there’s no other way to put it in. I kept getting the error and eventually the offer had expired 15 minutes later. I am very frustrated that this happened. The next morning I called SWA, and the representative told me that there was nothing they could do about it. She told me that I could call chase and try to figure it out with them. After I called chase, the representative told me that I would have to call SWA and they could help me figure it out. Sadly there was no resolution. I applied for the credit card to gain some points on future flights and I can’t even use the incentive that they promoted on the bottom of the screen. My credit card doesn’t even arrive until a month after I get back from my trip. Please fix this problem so another person doesn’t get as upset as I am right now.
Good app overall, enhancements needed
by DLhuegs on 2018/01/23 20:35
The app is great if you’re booking your standard one way or roundtrip fares. It would be nice if you could book multiple destinations and legs of a trip within one booking in the app the way you can on the website. Also, it would be great if you could purchase inflight wifi from the app since our credit card and info is already attached there. Currently, you go through the website and browser. Also, if southwest could figure out a sign-in situation for the wifi to use on more than one device you own, that would be great. I had to pay $8 twice because I purchased the wifi on my phone first and then realized I needed to get work done on my laptop but could not use the same connection on more than one device. I believe Delta has figured it out, but it would be a great enhancement so I’m not double-paying or have to change my phone plan to use that as a hotspot for my laptop. If we’ve paid for wifi, it’s fair to be able to use it on multiple devices you own through some sign-on feature.
Southwest employees
by bluealltheway on 2021/02/04 06:49
I was not accustomed to flying when I first boarded your airline in 2017 I think it was. And I need assistance to and from the gate. I was helped and treated so respectfully by the airline except for one person who helped me with the wheelchair in the airport at Chicago O’hare. He didn’t want to spend his time pushing me and he made it quite clear. He was very rude to me. I have since flown into Midway as suggested by a friend. He said they were much better there and that is true. I was treated very nice every time I have been through there. I love flying Southwest. Everyone is so courteous and helpful to me. Believe me it really makes a difference how you are treated. The first experience almost made me just stay home forever rather than ask for help. But my friend encouraged me to try Midway and I’m glad I did. My friends live in Monee, Illinois and I was able to attend ones’s wedding and about to go to another friends wedding. I love Southwest Airlines and the free two bags is a huge perk. Thank you all for making this airline the best!!!
Online Checkin/ preboarding handicap
by GGR40 on 2019/12/30 04:11
The checkin process was utterly horrible, my nephew checked in for a flight that departs earlier on a Monday than my flight. I, like many others who want a decent seat on my flight timed my checkin exactly 24 hours out to the second and I was given spot B54. The same boarding position that was given to my nephew who checked in 45 minutes later than the 24 hour mark, for a more in demand flight. I felt utterly disgraced and embarrassed by southwest’s negligence and maltreatment of my checkin. Now don’t even get me started on how I was screwed over on a previous flight. I was in a wheel chair and was supposed to be preboarded however, the other disabled was brought onto the plane by the porter while I was waiting to be helped onto the plane. As soon as the other handicapped passenger was brought into the jetway the announcer stated that all other preboarding passengers could begin boarding while I was left in my wheel chair baffled and helpless. She should have waited for me to be helped before giving the other able bodied passengers permission to enter the jetway. I was forced to struggle to my feet and limped over to the jetway entrance. I have been a faithful southwest customer for over 20 years and I hope these atrocious mistakes aren't repeated in the future.
Mobile Boarding Passed with Multiple Travelers
by Jackie Lee😫😫12764929 on 2019/03/28 11:20
Recently we purchased tickets to flight to California for a family trip. We had one reservation but 5 travelers total. When we tried to check in outside the 24hr window, the app gave some odd error message stating that this reservation was not eligible for check in, which is not true... we were outside the check in window, but we were eligible for check in. Once inside the window we were able to check in, but we were not able to download the mobile boarding passes. Instead we were directed on the app to go to kiosk and print them. In doing web search on SWAs website about multiple boarding passes with one reservation it apparently is doable, but when I called customer service to inquire they state that it’s not doable...so which is it? We recently flew with American Airlines and I was able to do this with their app. We simply checked in, downloaded the boarding passes and airdropped them to my family. Since SWA prides itself on its innovative and progressive approaches, I wonder why they can’t get with the times and fix this seemingly simple issue. As a long time customer, and someone with a large family, traveling can be a hassle, so if SWA can make our lives easier by fixing this we ALL would be much appreciative!!
Desiree Guerra
by Desiree Guerra on 2018/10/15 12:47
I am beyond disappointed. I called day before yesterday to change my flight because I was concerned about the weather. I specifically asked the customer service representative if my early bird would transfer. She kept me on hold for 10 minutes then told me that she had to do some investigating and it did transfer. Even sent me a second email showing me it transferred. When I checked in this morning to my surprise I did not get early bird. So I call and the next customer service rep I talked to gave me the run around and basically the first customer service rep had lied to me!! So after paying an additional $126 to change my flight I now how no eRly bird that I paid for and was told did transfer. Then I was told to call another customer service number to address this issue and I was on the phone waiting for someone for 30 minutes!!! If I had known Southwest was going to be so cavalier about taking care of their customers after the money has been spent I would have never given them my business. Just a suggestion, pay the extra for a more professional airline. It’s worth it!!
Horrible experience
by Jaidennnnnn on 2018/06/13 15:57
The customer service was very rude. I have been on a plane over 10 times and Ive always had great friendly/funny Pilots, flight attendants, anybody working on the plane that Ive encountered customer service with. And to me thats one of the most important things. They were EXTREMELY rude while I started to feel sick on the plane which has never happened to me before I always have great flights with no problems, but usually I fly through Delta. I will NEVER fly with Southwest again because of how rude the workers were to not even just me. They were also super slow on getting our drinks out and no snacks were offered, which I thought all airlines offered snacks. And when I was using the bathroom I had forgotten to lock the door, one of the ladys working knocks and then OPENS the door to tell me I need to lock it. Luckily I wasn’t in the middle of going to the bathroom I was just about to wash my hands...I didnt notice if maybe the door was slightly open and she saw that I wasnt going to the bathroom so she opened it..but either way I thought it was rude of her to just open the bathroom door knowing I was in there. I didnt happen to catch the girls name that I had bad experiences with but she had short blonde hair, slightly bigger.
Total disrespect for paying customers
by Kimcanuck on 2019/12/04 19:45
If I pay extra for early checkin I expect to board before 6 year olds. If two announcements are made to not store coats in overhead or put both your carry-ons in overhead until boarding is complete I expect the flight attendants to do their jobs during boarding and shut people down who do it. Even just supporting me when I point it out and move the coats so I can stow a roller board would be appreciated. Instead they shrug their shoulders. Ridiculous. What constitutes a disability for this airline seems to be the personal decision that one is entitled to board early. Is all of Phoenix disabled? If you need more time to board you need more time to deplane. These people should sit themselves down after the plane lands so those of us who wait our turn can get off first. How do these people reconcile their right to board early for free when they don’t check their roller bags and manage to get them up and down without difficulty? I will never fly on this airline again if I have another choice. You have completely lost sight of why you became popular with people who are frequent flyers. Paying for early checkin should not be “got lucky”. Families should wait until ALL people who paid early have boarded.
❤️
by Frog2019 on 2019/10/01 13:24
I love flying Southwest. I usually am one of the first to board and I prefer a seat in the back. However, my biggest complaint, is when there are delays. The delay is not the problem so much. But, when I have a connecting flight, and now only have a short window to get to my next flight, perhaps the airlines should consider letting connecting flights people off first. My last flight I paid extra for early boarding. My flight was so delayed that I made sure to sit in the closest seat near the front. Even so, by the time I got off, I was literally running to the opposite end of the airport to get my connection. The plane had already started boarding when I got there. What’s worse, the flight attendants knew I had a connecting flight which started boarding before the door opened on the flight I was currently on. Perhaps, when delays happen, it would be polite to let people who have connections get off first. Especially when the connecting flights are that close to leaving. Delays are going to happen, I’m good with that, but show some appreciation to those of us who have connection and a short window to get to them. ❤️
Not accurate reservation info
by matchymom on 2019/05/28 16:04
I had made a round trip coast to coast reservation. A confirmed email was sent with the right itinerary but when I logged into my SW app account it showed a different return itinerary that was clearly incorrect. Had to call SW to make sure my trip was correct before I flew. Had to be on hold for 15 min before I could talk to someone. Very inconvenient and didn’t want to have problems if stuck in another state halfway through my trip. Also paid for Early Bird check in and although I got A39 boarding for the initial 1.5 hr part of my trip, the second part and longest 3.5 hr ride, had to change planes and boarding was a B04. Personally for that Early Bird check in money you should get A boarding assignments even if you have to change planes. I have gotten better boarding assignments when checking in on my own and didn’t have to pay a fee. I do always travel with SW and enjoy the airline but have had problems with their online app more then once. I have flown other airlines and they have always changed my seat assignments which is absolutely a “no no” to me, since when I booked they give you a choice to pick from available seats and not always the seats that we were changed to my family was not able to sit together.
Southwest love
by Bgreen1976 on 2021/01/09 03:05
Southwest has always been really good to my family. We are a family of 8. 2 adults and 6 kids. Always super stressful traveling with so many kids and the people at southwest have always been good to my family. But now most of my kids are grown and I’m divorced now. But southwest is still the same caring people they have always been over the years. Thank you I will always fly with southwest. And one other time I can really think of is when my father pasted in 2012. I had to fly there on a days notice and then when flying back home with my fathers remains the TSA staff was very respectful when it came time to pass through security. They had the utmost respect for my fathers ashes. Then I get to the gate and I was stopped by one of the southwest employees and I was told I would be boarding early because I had my fathers remains and they made sure that I had a place to put my father next to me while we flew home. So for the long review but it’s 100% true. Thank you for helping others.
Why I Prefer Southwest
by ljcrist123 on 2018/02/17 17:35
My job requires that do a lot of traveling, the majority by air. Southwest makes flying easy for me. The Mobile App is quick and easy to use. If I need to change a flight, that is so easy and I really appreciate no change fee! I don’t have that with other airlines! The No Baggage Fee is the reason I started with SW, but the convenience of flying with them has kept me as a customer. I love the no hassle boarding and open seating policy. If they flew more routes to the Northeast, I would never fly any other airline. But the real reason I am a true SW Flier is their employees. Whether it’s the Sky Cap, the Counter Agents, the Flight Attendants, or the lady in the Lost Baggage Office (yes, it does happen) I have found all SW employees to go above and beyond what I experience on other airlines. They seem to really enjoy their job. And for the pilots (of which I’m a member of the club and tend to grade landings) you are the best! Keep doing what you are doing and I’m a Southwest customer for life!
Companion boarding pass
by ho hell on 2020/02/12 11:41
Remarkably, a couple of weeks after I left the review below, and gave a one-star rating to the app because of it, I got an email informing me that the app has been updated to address this limitation. Now, up to 8 people in a reservation recorded can check in and see their boarding passes on a single mobile phone/device. That’s amazing responsiveness, and I have adjusted my original star rating from one star to five stars ! I do not like that you require my traveling companion to download the Southwest mobile app, in order to see her mobile boarding pass. It would be preferable to allow me to see both my boarding pass, as well as my traveling companion’s boarding pass (who was booked in the same reservation record) on the Southwest mobile app on my phone. Instead, I can only see mine on my phone, and she was forced to download and setup the app on her phone in order to see her mobile boarding pass on her phone.
A great suggestion from my Sis
by I LIKE FREE 1965 on 2018/10/07 15:57
While planning for this trip to see my Sis in Washington, I must have looked on every site and looked up every travel carrier there is. A very slow and tedious process. I was so done and about to give up because I could not find what I wanted which was a cheap trip from Seattle, WA to Long Beach, Ca where I live. I did not want to be anywhere near LAX’s chaos, I just wanted to get home quickly. My Sis suggested Southwest which I was surprised that I hadn’t checked out. Booked me a trip just like! THEN - my hubby told of a time conflict he had - he had to be back in LBG on Monday. No problem, I thought, I’ll just talk to a rep to get the date changed. And I did talked to the rep and she assured me of the change. I printed out the tickets, didn’t look at the dates and left. (My bad) It wasn’t until I got ready to check in for the flight that I started having problems. Called a rep and guess what- no dates had been changed. Had to cancel so many things - horrible! The rep I talked to was so nice -LIZ - which why the rating is as it is but that rep bought it down. You only had ONE job...
Southwest Air’s Star Quality
by Ittybet on 2021/01/07 17:50
The Customer service, attention to detail, and personalized care for each passenger is second to none. One forgets that they are traveling at a discounted price. Cocktails are served for $5.00 (pre and post Covid) and soda is, of course, free. Two different passengers commented that they had used another airline, but found that the discounted rate was just a base rate before being charged for other “essentials.” At Southwest, two checked bags are free. The biggest significant difference that one finds in first class, on other airlines, is that they have larger seats. My brother is 6’4”. But, he is quite comfortable in the first row on Southwest. Frankly, most airlines have “skinny” seats. I am 5’2” and lean, but, I miss the extra room that flights once had. Of course, I remember when we used could order our meals in advance which were served with metal utensils! Thank you, Southwest, pilots and crews. You are the airline with a heart and true “transfarency!”
Don’t Use App for Check-In
by murph3598 on 2019/12/27 15:28
The last few times I’ve used this app for check in, I have had less than stellar, or responsive results. I’ll hover by my phone waiting for the minute to turn and then refresh the screen waiting for check-in to start. The minute turns, I refresh the screen and...”see agent at gate”. I go back to the home screen again, attempt to see there details of my trip and see the check in button and...”see agent at gate” comes up yet again. It’s not until the third time and about a minute of screen refreshing later that the check in button pops up along with a “C” or high “B” at best group boarding pass. I thought this was a one time fluke, but I’ve tried checking in over WiFi and over the network, and have had the same results twice in a row. I assume the experience must be better over a computer, so I’d heavily recommend using that if you don’t want a C boarding pass for trying to check in the first second you can. Otherwise, the app works fine, but since Southwest is open seating, check in responsiveness has an immense impact on the experience.
Early bird status
by grequent flyer on 2019/01/28 20:50
Paid extra money for my wife and I to take a trip to Fort Myers Florida. The day we left Ohio we knew there was a storm coming and we were glad we would be leaving before the storm hit. Well, left engine would not start and we were 3 hours late leaving Columbus. Got to Nashville where we were to transfer and of course missed our connecting flight! They put us on a flight back to Chicago, into the storm, where our next departure was delayed and we were among the last 3 people to board the plane!! Today I check in for the flight back to Columbus and after we paid for earlybird seating we are B6 and B7. So much for the extra money we paid!! No offer from Southwest to refund anything. Second time we have been in B. In case you don’t know all the family’s also board ahead of B section after A! My last time paying for earlybird and probably last flying with Southwest. Ps. I was a Southwest member!!!
Customer Service
by rpmaniac on 2020/04/29 14:16
I have never had better customer service than Southwest Airlines. My wife was off with a friend to California when her friend developed a serious health condition. Her friend was from Nashville and she wanted to escort her home as the doctors said she should not fly alone. She initially called customer service and was told she would have to purchase an additional ticket for the leg fromCalifornia to Nashville. When I heard this I called customer service and got a retired military guy in San Antonio. He simply said “Hold my beer and watch this”!!!! I wish to this day I had gotten his name. He booked my wife and her friend to Nashville at no charge, had a wheelchair waiting at both airports and escorts. He then booked my wife home same day later flight after she handed her friend off to family in Nashville. NOW THAT IS WHAT I CALL CUSTOMER SERVICE. I only hope that the retired soldier reads this and understands that I truly appreciate his kindness and for all of his help.
Check In
by Santa Monica Gal on 2019/12/25 13:17
I would have given this app 5 stars if it wasn’t for the check in feature glitch. The check in feature has repeatedly given me multiple error messages when trying to check in 24 hours prior to several of my flights. For example, this morning I tried to check in for my upcoming flight, but I was delayed due to a glitch in the app. My flight is at 6 am tomorrow, so I hit the check in feature on my app right when the phone turned 6 am, and followed the prompts to check in. The app gave me the error message that it was unable to check me in and to contact a gate agent. I exited the app multiple times and went through the process again and again, until it finally allowed me to check in. This is not a one off either and seems to happen every time I try to check in for my flights and I end up with a late boarding pass. Other than this annoying feature, the app is great for making reservations, but this is a pretty big deal considering that the seats are selected based on your position in line.
Best app I’ve used!
by Subway surfer awesome person on 2018/05/17 00:26
Never have issues logging in and using this is a breeze! It’s not slow like a lot of apps with constant buffering etc and I love how fast it connects and every change made doesn’t slow it down. I and love how it keeps all my flight info conveniently located in a press of one button! I can see my upcoming trips and any future ones I’ve booked. All my trips I’ve easily booked on this app since I’ve had it.... going on a couple years. The convince of changing or canceling flights is as easy as booking! Also tells you how many rewards points you have and the option to use it or not when booking. The only down fall is I cannot yet book international flights and I can’t have access to any refunds owed to me by changing flights when I should be able to see what dollar amount I can use when re booking my next flight! All in all it’s my favorite app to use next to Hotwire!
Some things I wish I could do
by jokaye365 on 2018/08/03 14:38
With string enough internet, updates are timely and booking is a clear process; the app has never failed me! But there are two things that would make it more convenient. 1. A Check In button below the next upcoming flight. If my confirmation number and travel information is in Trips, why do I still have to go to Check In and enter my confirmation and name? As someone who tries to wake up 24 hours before my flight in a panic to check in, this would be really nice. Unless they’re doing this on purpose. 2. I’d like to be able to keep travel funds in a place attached to my account then deduct from them when I book instead of constantly having to enter them as a payment option. I can save credit card info so why not travel funds? Simple shopping platforms apply credit saved to purchases and note the difference of values. This should be for browser and app options. I can also see this inconvenience as purposeful if they want folks to forget they have travel funds.
App is limiting...
by 29 years burnin' down the road on 2018/03/12 17:14
You can’t look up or book international flights using the app; you need to use the desktop site. It is annoying that you can’t switch between dollars and points while looking up flights; you need to start a new search if you want to view dollars instead of points and vice versa, even when it’s the same flight search. Southwest, can you please have your webmaster add that feature? Thank you! Also, we should be able to revise our travel companions and make account changes using the app (and website) instead of having to call. Southwest is always my first choice when flying! I use the app when possible but find it necessary to use the desktop site or call when the app doesn’t facilitate, and why provide an app for your customers if it is less convenient and not equal to what you can accomplish on the desktop site? I know these are first-world problems, but I’m just sayin. I love Southwest. Amazing customer service, great policies, and they get me where I need to be (with very reasonable prices). Yay!
Doesn’t provide important info. Terrible UX.
by Lindsey Bowshier on 2018/08/04 18:02
If I’m logged in and click on flight status, I still need to type in a flight # or search by departing airport, etc. How about defaulting to showing me MY next flight? Isn’t there a pretty good chance that would be the info most people are after? I used the app to check into my flight and still had to get a boarding pass printed at the counter. And after checking in on the app if I wanted to view details of my flight A) had to enter the confirmation # again (which required me to go to my email to copy and back to the app to paste) and my first and last name (again, I’m LOGGED IN) at which point I have to “check in” again. And B) it shows my departure time for the first and second flight but no details on where my layover is and for how long (unless I do the math—adding the duration of flight 1 to the departure time and account for time zones except I can’t see where the layover is to know what time zone). Is it possible there is something broken? There can’t be this many people who fly and love Southwest if they are using this worthless app. It’s a seriously frustrating experience.
Customer Service
by JACG53 on 2018/04/22 16:10
On Friday, March 23, 2018, customer service rep #40 (Josh) in Oklahoma City was absolutely amazing & a tremendous blessing to our family. A family member has terminal cancer & is required to travel to Houston M D Anderson hospital on a regular basis. The hospital changed the schedule in March on short notice. The fare change cost was $600 & my family could not afford it. Our family member was in great distress when the customer service rep they spoke with was of NO help, they thought they would have to drive or miss an important appointment ( they are in no condition to drive the 9 hour trip). I called after learning of the situation & Josh saved the day! The stress of the disease is more than enough to handle, the financial burden it brings can destroy the last thread of hope. I want to commend Josh for understanding the situation & assisting us in removing both mental & financial stress. The 1st was unkind & uncaring. It’s people like Josh that keep us loyal Southwest customers!
What is wrong with your app?
by Skybubbles on 2018/07/21 19:51
Are you aware that when you try to book a flight whether it is round-trip or one way, is soon as you put in the date, There is no area to click “done “for the flights to come up on those days. Instead the only option you have is to hit the back button which takes you right back to the current day You are in and then you have to search for the flights and scroll forward through all the dates to get to the ones you are specifically looking for. It is the most frustrating thing using this app. How come all other airlines have it correct with the done button after you plug in your dates. Nobody should have to scroll all the way through ahead to find their dates because your app let you click on future dates that you’re looking for tickets, but then doesn’t upload with those dates. Can you fix this fast?
Frequent Flier/E-boarding
by bwaryasz2016 on 2019/05/10 01:32
I fly SWA quite frequently primarily between Tampa International Airport and Bradley International Airport (Connecticut) where I rent a car and continue along with the business at hand. I have flown with hard copy boarding passes and have used e-boarding passes. I love the idea that I can use my cell phone to manage boarding passes for myself and anyone flying with me. This is a HUGE convenience when traveling with mobility impaired individuals or when you have to carry additional carryons for medical equipment. The one downfall is if you have to request pre-boarding for any reason your mobile app won’t show it and you will still be forced to show the hardcopy boarding passes for you and your parties. I wish the app would allow for the e-boarding pass to reflect a pre-board status. I also love that the app is relatively easy to navigate and shows real time flight details for your flight.
Frequent flier
by Carmie83 on 2019/04/06 15:49
While I LOVE to fly Southwest Airlines, I don’t love the app because it doesn’t allow you to use credit points for previously canceled purchases. Also, with my last two attempts to book and purchase flights, the app added $20+ onto my purchase. Is that a standard charge now or a glitch in the app? What I also do not like about the app is it doesn’t allow you to make requests for wheelchair assistance within the app. If that were available it would be awesome! Lastly, the app doesn’t allow you the option to pay between either PayPal or other credit card(s). In other words, if I decide to pay with my credit card now but on my next purchase the PayPal option is no longer available. How do I get this option back? While the app is great for straight forward transactions, I feel having these other options would greatly enhance the app experience.
We Love Southwest
by Z3P3Sufi on 2019/12/13 14:56
My husband and I are lifetime travelers on multiple carriers and have travelled on Southwest Airlines for 40 +years. Has been the easiest most reliable company for us as we always know we can expect high standards and never are disappointed. They always get us there safely first and foremost and on time! This past summer we had the experience of traveling on a low fare European carrier and had the complete opposite travel experience. It further highlights what separates the great carriers from all the rest. We knew how GREAT of an airline Southwest was before we our travels overseas and know even better firsthand how fortunate we are to have this great airline that works hard to make all our vacation plans as well as business trips happen safely and with a “ heart “ in all that they do. They truly are the one large corporation that still really cares about its customers. Thank you Southwest!
Expensive for earlier flight
by AjDrew02 on 2018/06/16 23:19
I LOVE flying SouthWest. Easy ap, quick flight to the beach from Nashville, and I enjoy the jokester flight attendants. (Love that part!!) I did make a mistake and booked our vacation to end by flying home on Fathers day. My ex-husband has been a great sport and hasn’t given me too much grief, but I know he’s bummed. I just logged on to see there is a flight that will get us home at 9am instead of 9pm. I’ve coordinated with his wife and we will surprise him with his sons being home to spend the special day together. On the flip side, my mistake is costing me roughly $500. :x I realllllllllllllllllly wish there was a “one time waive of fee for being mindless and not thinking of others” perk so I wouldn’t have been charged so much money for a flight that clearly had the open space.....but in the end, it was in fact MY error. And it will not stop me from continuing to fly SW or promoting the airline. I’m just salty for having to take responsibility for my own actions. Lol
Impersonal
by dissatisfied flyer on 2019/06/21 12:18
SW used to be the funnest airline to travel and I prefer to fly SW, but the friendliness of the staff has sharply declined, the flights are overbooked, and the choices out of Nashville, TN leave a lot to be desired. I’m considering switching to American because 90% of my travel is to Charlotte, NC and SW rates aren’t really that competitive anymore. I was a huge SW fan and highly recommended for years, but my opinion is changing and I’m really disappointed. I read the SW magazine while on a flight and read about how friendly the staff is and that is not the case for the Nashville, TN flights - actually the flight attendants can be quite rude and at a minimum, make me feel like they are not concerned with flyer satisfaction anymore. I used to never have to put a bag overhead (I’m 5’1”) because an attendant would offer help and now I rarely am even asked if I need help. Please go back to the SW that made you the airline of choice.
Customer Service
by Samidon66 on 2020/03/27 15:59
I am not one to write reviews but I wanted to take a moment to say heart felt Thank You to the Southwest Gate Agents and Customer Service. From the start of my flight the gate agents have been so helpful as this was not a planned trip. This was last minute to see Mom who passed a little after I landed on Ontario. They me with my boarding as I was as flustered and recently had major shoulder surgery and have trouble managing luggage. Their kindness helped make the trip a little more bearable. Customer Service who has helped me with my flight to get back home after multiple cancellations. Their patience and kindness as well helped make things more bearable. I am booked to head home 3/28 and hope to be home soon barring any unforeseen circumstances. With all that is going on with virus Thank You does not seem to be enough for the kindness and help given by your employees. Thank You Southwest!
Southwest is the best airline
by Paul A #9 on 2019/10/30 12:41
Once I “discovered” Southwest I’ve never looked back. I am from time to time forced to fly one of the other airlines but that just serves to remind me of how much I appreciate Southwest. The best feature: no change fees!!!! None! Try changing your flight on those other guys. Ha! $200 please! Southwest has been extremely flexible and they actually work with you. Customer service is excellent, the flight attendants are great and they get you to where you need to be. Plus their rewards program is not just a carrot on a stick like the other airlines, a moderate flyer like myself can actually achieve status. Sure there are no business class seats and if that’s your thing then go for it with those other guys. And good luck getting upgraded, maybe on a flight to nowhereville. I’m happy with the real benefits that save me money and the services I get with Southwest.
LOVE IT 😍
by s_casasa on 2019/07/21 00:09
This is such a good app! I love how you can watch free movies, live tv, and text without delay! It just makes the flight so much easier! Me and my little brother flew from Denver to Nashville on our own at ages 11 and 12 so having this app for my 11 year old younger brother made our (mostly my 😉) trip a whole lot easier(and I’m guessing it would make it easier with younger kids to)! It was also really nice to be able to see what section I was in(like section A B C etc) since I wasn’t always able to look at my boarding pass. So I would recommend this app to anyone who loves to watch movies or be on their phones (or other devices) while on the plane or if you think its easier to put your boarding pass in a pocket and look on your phone for the information. Even if you don’t I would still recommend this app it makes the flight a lot more enjoyable!
My ONLY airline!
by TXRed! on 2019/02/13 20:48
From my business trips as a paralegal in the 1990s and 2000s to my retirement fun trips 2005 to now, Southwest is my only airline choice. NEVER a lost bag, NEVER a rude or incompetent Southwest employee. The open seating concept seems flawlessly smooth and efficient. Planes fly on time, and when there is a delay, such as 3 hr of being snowed in during a blizzard in El Paso on a Houston to Albuquerque flight AFTER airport concessions closed at 9:00 pm or so; Southwest employees kept us amused with games and prizes - I won a leather SW paperweight - and brought us water and snacks while regularly updating the storm’s status. Luckily the weather briefly cleared for takeoff and we headed toward ABQ, but knowing that airport also may close down and we might land in Vegas. We made it safely to ABQ just before they closed the airport for weather. Southwest CARES about the safety and comfort of their passengers. That’s why Southwest is MY airline! Nancy L Turner, Rockport, TX.
Not as Good as the Website
by Keenake on 2019/08/19 21:18
Reasonable to navigate, but some functions are hard to find. It seems my flight is easy to find, but I cannot directly check in my companion fare person by direct link. The checking in the underage kids linked to my reservation requires me to exit app and check them in separate. The web page makes this simpler by at least showing their reservation numbers, but the app only shows the companion after some searching. And the dogs? Why can they not be checked in online? Just like a TSA document, flier status, etc, why can I not post their medical certificate and until it expires (assuming it’s not renewed), check them in online? You already charge me $95 each way for each 4# dog, take away my right to bring a carry on (22#), and then make me see an agent to add what extra review? Try to be a leader - change the process now, do not wait until “the industry” makes the move. Serve your customer needs first where it is a reasonable request.
High regards for Southwest
by Grandma63! on 2019/03/04 19:05
Recently traveled to Las Vegas and has an awesome experience to and from. I am obese and always sorry someone will complain who may sit next to me. During my departure I had this wonderful man from the airlines come up and asked me very discreetly if I’d be more comfortable with 2 seats. I responded it be nice but I can’t afford another seat. He told me he would take care of it. He brought me my boarding pass and an extra one to put in empty seat next to me. I sincerely thanked him. They allowed me to pre board as I am older and slower. When I returned I was automatically given same treatment. I hear horror stories about how some obese ppl are treated on airlines. In my opinion Southwest treated me with the upmost compassion and dignity from that first gentleman I encountered to the flight attendants. I’ll always fly Southwest. Bless Southwest and their employees for doing the right thing.
luv luv luv
by Groupon addic on 2018/12/21 04:12
Everything about the flight attendants, the pilots, the airport, call center, gate agents, runway and luggage handlers (even in the cold, wind, rain, snow or some places the heat and sun too. You are such a customer oriented and friendly company that when you have an issue (and I mean I made a mistake which I totally own but you didn’t make me :-))you get to talk to a super friendly and helpful PERSON when you call. So win win and win You have overly earned an also continue to impress a current companion pass and A list member. For this and the many many other times you go above and beyond not because I think you have to, not because how I perceive what people think, but because I get the FEELING and see from the luv you give how much you care. Thank you to everyone behind the scenes and in front, without each other it’s just a broken heart and where’s the Luv in that?
My go-to airline
by DAMMJM on 2019/08/31 13:20
I am the poster girl for Southwest Airlines :-).I fly around the country a couple times a month. Southwest makes my airport travel pretty-much stress-free. All of their “transparency” policies make it easy to have flexible plans and make changes as life things come up. My check-in time at the airport is literally 20 minutes door to gate because their computers are very person friendly and somebody is always there to help and receive your checked luggage quickly. If I have a problem and I need to speak to a human by phone, it is not usually a long waiting queue and they just fix it without sweating policies this or that. I live in Florida ( think hurricanes...). and they cut that stress way back by announcing early on that you can change your flight at no cost- no nailbiting until the last minute as other airlines wait and ponder. This airline is truly a”luv”.
Abuse at check in
by Upset Business flyer on 2018/09/03 11:29
Did you ever notice how many people pre board from Buffalo to any where? I’m a business person who flys a lot. There are too many people who FAKE they need extra help . It’s a joke among the business flyers when we line up on how many people FAKE they need assistance. But as soon as we land these are the same people who are standing up first and walking out of the plane. Why pay more for business select when you can fake that you need assistance. In fact there are two specific types of people who always claim they need assistance, the lazy ones who won’t get up early to check it and the ones who know all they have to do is pretend they need assistance. On other airlines you come in on a wheelchair you leave on a wheelchair after the plane is empty. Wake up Southwest the abuse is obvious and you are going to lose a very good Southwest traveler soon.
System Error Canceled my Flight
by @zaggaziggiz on 2021/02/07 18:14
I got to the gate and my flight had been canceled. I received an email stating “you have canceled your flight”, - both the departure and return had been canceled without me being on the website or app and after I had already gotten through security. The operations attendant was the rudest individual I have ever encountered with Southwest, as customer service and being upbeat is generally the priority with this airline. They were unable to get me on my flight or rebook me until it had already departed and my coworker also had to get off of the flight so that we wouldn’t be separated. This is a business trip, and we fly frequently and have never encountered such an error. I am fairly certain that all of my rapid rewards points are now misadjusted, and this has been an overall awful experience- minus Ashley Sanchez at customer service, who finally got us on a new flight, after battling back and forth with people on the phone about what happened with my tickets for about 35 min. Bless her.
Love SWA!
by A Tuff One on 2019/11/04 19:11
My husband, our dog Maggie and I fly SWA monthly. Every trip proves that SWA employees, understand the importance of their customers to their business and the bottom line. They are dedicated to excellence in service and customer satisfaction. They live their love for SWA everyday. We see it, feel their genuine enthusiasm and dedication. Southwest is Truly the best airline ever! Southwest proves the importance of giving their employees ownership in the company’s success, in that the good they do for their customers, feeds the bottom line for the company, which guarantees their ability to provide for their families, and their future. Years ago there was and still is an airline whose employees were also dedicated to their company and service, I was one of the those who loved my company, customers and the joy of serving others. VTPattSouthwest employees are not in it to get only what’s good for them, they are there because they want to be, and want the company to succeed. In my day everyone pitched in to keep the flights on time and customers happy, Southwest maintains that energy, and it shows! We love Southwest and it’s grand and generous Employees! Thank you for proving to America, that Enterprise, self sacrifice and dedication to the goal of prosperity is good for the big guys, little guys and everyone in between! God bless you SWA, we appreciate you! Virginia
Best Airline of All Time
by Donnie McQueen on 2019/10/21 10:20
Long story short, was late for a flight. I rushed to the airport only to find out that I left my passport at home (was traveling international to the Carribean). Now I’m thinking I need to buy another flight that can hopefully get to the location of my destination flight. I call Southwest, 113 minute wait time (it is 4:45am EST) and while on wait they tell me to check out flight change options online or via mobile app. I easily find this option on the mobile app, and I change my reservation to a flight 2 hours later, and am expecting to pay the price. Instead, I change my flight, 30 minutes before departure FOR FREE. No other airline could ever dream of doing that for its customers, nonetheless online. With how easy this was, this is the standard that Southwest has. Southwest is the best airline company hands down.
Worst day of flying
by Pizzamonster3226 on 2019/11/02 15:43
Worst day of flying i have ever had. First i wake up at 4:40am so that i can get to the airpo rt on time, and may be ab le to grab some breakfast, but nope i check my emails and my direct flight got canceled and i got put on a flight that took off at10:30 so no it all that bad except now i wouldn’t be able to get into Austin Texas until 2pm, this was frustrating but i thought ok well I’ll get there at 2pm instead of 9am. Well then they delay the connection flight 2 times while we are on in the first plane landed. Well after we depart the first flight and I’m heading to the next flight my time changes three more time for another 3hours. I was suppose to be Austin Texas by 9:30 ish, and i actually arrived at 530pm. I will never take a flight with this airline again. They wouldn’t even let you change your flight unless it was a $300 mark up! Where does southwest get off doing this to people and not even have the time to say what happens to the planes and why it was. So fly at own risk, I’ll be sticking with delta now! It’s worth extra money also
Rating Trends
1464,1160,1112,1154,1116,1214,1556,1571,1182,1196,1167,1266,1478,1717,1829,1841,1604,1620,1754,1962,1373,1301,1712,1715,1676,1821,1895,1654,1443,1687,1673,1634,1788,1775,1628,1758,1294,1359,1285,1216,1556,1578,1655,1312,1329,1357,1350,1458,1481,1555,1348,1349,1322,1285,1748,1711,1586,1385,0,33229,1325,1491,1761,1545,1336,1348,0,3932276,1688,1864,1871,1535,1616,1765,1863,2006,1980,2004,1666,1615,1550,1618,2080,2108,1991,1727,1712,1827,1925,2355
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App name
Southwest Airlines
Description
Book a flight in just a few easy steps Check in, change or cancel your flights. Plus, add extras like EarlyBird Check-In®. Super-Fast Shopping & Booking Book a trip in just a few quick taps. Use Face ID® to make booking even faster! You can also store your credit cards. Everything you need to Travel Get the information you need right at your fingertips on the home screen - gate information, boarding position, flight status and more. Boarding Pass on the Go Get mobile boarding passes for all passengers on your trip 24 hours in advance. Southwest passes have rich color and bold font, which makes seeing your Gate and Boarding Position very clear. Find the details you need quickly: Flight Number, Confirmation Number, Boarding Time, Tier Status, and TSA Pre-Check. Don’t forget to add your Mobile Boarding Passes to Apple Wallet! Apple Pay® Apple Pay® is now available as a payment option in the iOS app! This is an additional option to our other available payment methods - PayPal® or Credit/Debit Cards. Travel Funds You can now use Travel Funds, Southwest LUV Vouchers and Gift Cards when changing your flight in the app. Your unused Southwest® Travel Funds show up automatically when you tap ‘View Funds’ within ‘My Account’. Inflight Entertainment Use the app to take you to our Inflight Entertainment Portal where you can watch free live TV1, listen to free music from iHeartRadio1, access free on-demand TV episodes, and view free movies. *Available only on WiFi-enabled aircraft. Limited time offer. Where available. 1Due to licensing restrictions, on WiFi-enabled international flights free live TV and iHeartRadio may not be available for the full duration of flight. Live Chat Contact our Customer Representatives through Live Chat by scrolling down to Contact Us in the navigation drawer, and then tap on “Chat”. Airport Pickup and Drop-off Thanks to our partnership with Lyft®, you can now use the app to help you request a Lyft®! You’ll know key information like estimated time of arrival and estimated price before booking. More of a rental car person? You can do that in the app, too. Cars, Hotels, and Vacations Use our app to quickly book all of your travel needs. Earn Rewards when you Travel Sign up for Rapid Rewards® and earn points on your flights. Did you forget to add your Rapid Rewards® number during booking? – No worries, add it after booking your flight and earn points. You can then use those points to purchase more flights!
March 3
by turkeycecil on 2021/03/04 05:50
A wonderful young lady helped me book a flight I apparently made a mistake. I did not take her name but it was flight4ewnz for 3/16.thank you for your patience.
My Southwest Airlines experience
by Chef Harrison 123 on 2021/03/04 03:52
This would be my first time flying and Southwest Airlines has made my first experience in booking a flight wonderful. Especially the lady that I spoke to over phone and the easiness of the App. Tonya A Harrison First-Time Flyer
Easy
by MACEO69 on 2021/03/03 23:04
Really easy to use
Easter trip
by abi is #1 on 2021/03/03 22:33
Going to see my girls and SW app was a piece of cake. Quick and easy,especially for a grandma 🥰
Easy app
by 157jmm on 2021/03/03 21:32
App is so quick and easy!
App spams you with notifications
by ekmintz on 2021/03/03 21:01
The app generally works fine when flying. However it sends me weekly marketing notifications. There are no settings in the app to limit marketing notifications. If you don’t want unsolicited ad notifications you need to block all notifications from the app, which limits its functionality because the check-in and flight change notifications are two of the main reasons to have the app in the first place. Also make sure to request they do not sell your information to third parties. The default is to assume you are okay with the practice without asking. I’m not sure why Southwest insists on making their app so invasive.
Difficulty
by MCP in STL on 2021/03/03 20:56
For the first time I struggled with the app. It would not allow me to select the return date I wanted. I went with the preselected date then changed it during the selection of flight time process. It was frustrating and I almost gave up.
Good travel app
by DTBrown72 on 2021/03/03 20:42
Good travel app
Fly me to Walla Walla!!!
by Lavonne rowe on 2021/03/03 18:51
I just wished you would fly into Walla Walla!!! I hate Alaska AIRLINES!!!
Booking
by Auntie Magic on 2021/03/03 17:30
Easy site to navigate through. I have travelled via Southwest in the past and was very pleased with the service and look forward to this trip. The crew is professional, helpful, and courteous. They make the passengers feel comfortable. Plus each time I have travelled with Southwest the flights are on time, which is a huge plus.
Super Star Airline!
by God's Blessed Girl on 2021/03/03 17:30
Simply the first airline we check to see if they fly to the city we are planning to visit! Bingo if they are! 🤗...especially the direct flights. Their app is easy to use and up to date...the people are Super! What’s not to like about it?
Southwest App
by PeteO2 on 2021/03/03 16:48
Wow, how does it get any easier! 15 minutes and great prices as well.
No obvious way to disable marketing notifications
by Matti Dupre on 2021/03/03 16:06
Every week or so I receive marketing notifications in my phone. There needs to be a way to make this stop.
SOOO EASY
by joshsmom1996 on 2021/03/03 15:52
This app is GREAT!!! So easy to find flights, change flights, find info needed, purchase early bird!! It’s JUST THE BEST!!
Customer Service
by AKWM11 on 2021/03/03 14:43
Great customer service
Best choice for travel !!
by Sultry 1 on 2021/03/03 09:34
I have taken three trips so far since this year began and I have to say it’s a major upgrade to switch from cheap airlines that treat you horribly and have no source of professionalism such as Spirit to this ! So far I have had enjoyable and comfortable flights with no issues customer service has been impeccable at all ends and I love the fact that you get complementary snacks along with your two bags for free it’s really worth the travel with Southwest THANK YOU !
No notification that it is time to check in
by Ninja80401 on 2021/03/03 04:54
No text or email that it is time to check in
Check in
by 13RoRo on 2021/03/03 03:50
I was running late and my luggage was a lil overweight. The ladies at check in were very courteous and helpful. She gave me the option to buy a bag for $25 rather than spend $75 on the fee. Those little differences really matter when your budgeting
Love it
by sirvancelot828 on 2021/03/03 03:03
Not a frequent flyer but after searching for an hour or so for flights, I downloaded this app and within less than 10 minutes I already had my round trip ticket booked for way less than any other tickets I saw on the internet. It was too easy. Hope the flight is good as the app. Thanks to the lil software guys in the dungeon making all this happen. You guys rock.
Credits
by Credits dont work on 2021/03/03 01:49
I tried to use all my credits and it would not work. Kept getting errors so I ended up having to pay for the flight when I had enough credits to cover the cost. Not happy.
Great website
by We ❤️SW on 2021/03/03 01:08
The Southwest app makes trip planning so easy. Search easily for flight options, purchase,etc. Also easy to make changes like add early bird check in, for example. Once you’re booked, you are notified of any changes, delays, etc. We love it!!!
Difficulty applying credit.
by just tried 4 on 2021/03/02 23:48
Terrible interface
Southwest App
by Traveler60+ on 2021/03/02 23:46
I love the Southwest app, so easy to use. My flights are easy to find, check in is easy!
Great app. Easy to navigate
by It is so annoying on 2021/03/02 23:29
Ready to navigate.
I love SWA
by Lola5250 on 2021/03/02 23:22
I have always enjoyed Flights on Southwest!
Can’t use travel funds
by cantusefunds on 2021/03/02 23:18
I couldn’t use my travel funds
Boarding pass
by grama of 10 on 2021/03/02 22:02
Awesome
Flights
by Frustrated from Seaside, CA on 2021/03/02 20:49
Southwest is majority my choice in domestic flights. Always received a great great service ever. Always a satisfied customer here .... 👌
I LUV Southwest Airlines!
by super dude 132 on 2021/03/02 18:42
No other airline is easier to travel with! I booked a flight for one day and the next day my date changed! I was prepared for a nightmare but it worked out perfect!
Flying S W
by lhb blue on 2021/03/02 18:22
I never had a bad experience flying on S W I like to use you on all my trips. thank you Lowell Barkan
Love Southwest Airlines
by GeoTKD on 2021/03/02 18:12
Southwest is simply the best airline!
Great App!
by Miarose19 on 2021/03/02 13:57
Easy to use! Best airline with great prices!
Love Southwest
by EKH315 on 2021/03/02 04:32
Love southwest for their cheerful workers, checked backs for free and mostly for the no change fees. They are the only airline who can board so quickly, no one can compare. Love southwest.
Good but not great
by joelly man on 2021/03/02 04:15
While the app is great, applying gift cards is not possible on the app.
Easy to use website.
by Doug Houck on 2021/03/02 03:46
SW is a good way to travel. This website works well. Allows changes and modification. Phone support is efficient and helpful.
Flying SWA
by Twitty222 on 2021/03/02 01:58
I love flying SWA! If we can’t book a flight with SWA we don’t go~My last flight I encountered the Agent when boarding the plane told me for my grandbaby who is seven to board with me as a preferred A LIST passenger I would have to purchase her a front of the line boarding pass to board with the A’s. I thought family or my party could board with me as I’ve done in the past. I will always follow the tules as long as the rules are clear to me. I didn’t appreciate the tone of the Agent either. Still will fly SWA.
Reward Points
by yuk2020 on 2021/03/02 00:40
I was purchasing a flight for my wife and I couldn’t use my rewards number. Why can’t I use my rewards number if I’m purchasing the flight?
The Best!
by Pupppppppppppy love on 2021/03/01 23:41
Southwest is the only airline one should fly! They never disappoint!
New set up
by alimac2455 on 2021/03/01 22:27
Not user friendly.
Trip to New Orleans.
by myrtle46 on 2021/03/01 21:13
Everything was outstanding. Keep up great job.
Travel
by stacygaj on 2021/03/01 20:16
Had to make a change, live chat was extremely helpful and took care of everything for me.
I checked at 3:12. And I still got B no A.
by my talk legs on 2021/03/01 20:15
I’m 6’3. So I enjoy room for my tall legs. That is All. But I love you southwest I will never trade you for any reason 🤗🙏🏼
I ❤️SWA
by gwennie❤️sSWA on 2021/03/01 20:03
I have been a loyal customer to SWA for more years than I can count!! I absolutely love the culture of this airline and the spirit of the employees. I like SWA so much that I convinced a friend who worked for American to come over to the bright side!!! 😄 If you ever need a person to be in a commercial, call me!! I won’t need a script to say how much I ❤️ SWA!!! Gwen
Love SWA
by loveloveloveBBB on 2021/03/01 19:44
I have always flown Southwest almost every place I’ve traveled. Only once did I use another airline due to Southwest not flying there!
Web UI Feedback
by jimmie don on 2021/03/01 19:35
Why can’t I select an existing air travel trip to add on a vehicle after the fact? I had to book separately and manually enter the same date range. Would have been much easier for system to help me book and keep trip dates in sync. Thx Mike
Super Happy
by RosinDre on 2021/03/01 19:18
Love the website! I don’t like to see $59 fares NEVER going to Chicago... but it’s understandable..... thank you Southwest! You have the friendliest crews in the whole airline industry! I love Southwest!!!! The service, the APP, the sales!!!!!! Bravo Southwest!!!!!
5 Star
by @Tanmayk on 2021/03/01 18:31
Nice app. Must have for people travelling from Southwest Airlines
Check in
by men122246 on 2021/03/01 15:46
So easy!
App is great!
by Makin it easier! on 2021/03/01 15:23
I love this app, southwest is the best
Review
by C. Rec on 2021/03/01 13:44
Great app!
Ready set fly!
by Trina H. Ed D on 2021/03/01 13:42
I came up with an idea to take our three teenage grands to Las Vegas where we recently relocated to. It’s quite a bit to get info for five people into the system. Three never flew before and their excitement has been contagious! Today we return to Las Vegas eager to show them great times for future memories. The staff at Southwest assisted and were extremely, polite and friendly. Thank you Southwest. Where is my drink tickets? I had my (red, white and blue) birthday on February 21. Trina Hollingsworth, Ed D.
Always happy with Southwest ❤️
by Hawaiian Belgian on 2021/03/01 05:15
I ❤️ Southwest Airlines especially now that I can leave from COS
I love SWA
by Cali611 on 2021/03/01 01:44
Best prices! Easy scheduling
S. W. Gift card
by forget it nick names all taken on 2021/03/01 01:38
I had a very confusing time using my gift card to book on my app. I looked & it was not a clear option. In very small print under travel funds. Thinking it would be nice if it was a clear choice like the other two choices!
Great travel app
by Colostateram on 2021/03/01 01:10
Great app for flights - best one in the industry. They provide a lot of option to manage and get new flights. Boarding passes in the app are easy to use and provide options to get them into your apple wallet. Overall no issues with this app!
Best planes
by judy deangeles on 2021/03/01 01:04
I travel on southwest always.I fly on southwest o for cruises 3 times a year and to my brothers in Florida 3 times a year. I get a preboard because I have a very bad neck I need a certain seat because my neck only turns one way and they never give me a hard time just ask me to if I need help or a special seat. They are always polite to me. I have my sisters traveling southwest now. Our last cruise w had 36 family members ur kids and grandkids we all flew southwest. We will be going on 2 more trips this year but we added2 more kids(great grandkids we will all be on the same flight. It will be a god time. I love southwest. Judy Deangeles
Constant weird Error Messages when trying to book
by VacationSake on 2021/02/28 23:39
I have tried and tried to book flights, change flights, use travel funds, etc. Over and over again I get weird error messages that do not make sense in english and have no reason to be there. I work in tech- this app is so buggy. I’ve tried reinstalling several times and still get the Same errors. Literally have to use my computer to book flights, making this app pointless and useless. Please, get your sht together.
flight change
by orida203 on 2021/02/28 21:53
SWS
Mark Lavin
by nsssssddddd on 2021/02/28 21:36
I paid for early bird check in and even spoke with an agent yesterday to ensure I had an A boarding and I did not have to do anything and I got a c22...that is unacceptable....I have hit dollars where my companion flies free and asked he please make sure. Get an A she said no problem....so much for making a commitment
Southwest makes it so easy
by WV Berry on 2021/02/28 20:58
Thank you Southwest for making travel simple!
Book Flight
by RakRanger on 2021/02/28 19:38
Thank you SWA!! It was so easy to book a flight online. Especially when you are a member. Bags fly free, cannot beat that!
Easy and fast!!!
by Janice Lane Henry on 2021/02/28 19:05
The booking only took 2 minutes!
Check in reminder
by Duchess of Stanton on 2021/02/28 17:57
Thanks sooo much for the check in alert! Ms Scurlark
Early bird scam
by ttantillo on 2021/02/28 17:24
Bought the “early bird” check in which is a scam. It says it will automatically check you in 36 hours before your flight and it has me in group B, no way I should be in group B. Don’t waste your money on this nonsense.
Great airline!!
by AJ Dani on 2021/02/28 16:14
Love this company , excellent service!!
Easy to use
by 1Td99 on 2021/02/28 15:13
The Southwest mobile app is easy to use whether you are using points or $s. The fees show full fees as well.
Alabama Caregivers, LLC
by The plane! on 2021/02/28 15:13
It is so easy to book a flight on the Southwest app! The fare is very economical and the flying experience the staff provides is Awesome! Thanks
Updated website
by Aunt Be on 2021/02/28 15:02
Really like the updates and ease of checkin on your site. Don’t fly a lot but it’s a nice improvement.
Love SW
by Angelambw on 2021/02/28 12:06
I’ve never had any issues with a SW flight and the app is very user friendly!
Wonderful Southwest application
by Gaviota65 on 2021/02/28 07:59
Super easy to use!
Always a pleasure
by Ms Mekelburg on 2021/02/28 05:37
A welcome journey always Thank you
So easy!
by So7654 on 2021/02/28 04:21
Love how easy it is to book trips here on the app. Nice and quick!
Good
by NastyN822 on 2021/02/28 01:05
Nice!
Love Southwest
by Granny Libby on 2021/02/27 22:25
I have a handicap & travel with an electric scooter. All the Southwest employees at any and all airports have been extremely kind and helpful. I give them an A+... and wouldn’t fly any other way.
Easy
by MyDooper on 2021/02/27 19:44
So easy to use
Southwest Air
by DannyJulie on 2021/02/27 19:26
We fly Southwest Exclusively. If the destination isn’t a SW stop it’s not a destination we are traveling to. Wondering when beverage service will increase on flights. Also when will the mask mandate expire. It seems like states and cities are relaxing on their mask requirements, just wondering if SW is contemplating anything.
Easy Check-In
by AuntLol on 2021/02/27 19:22
SW has a great app... easy changes, easy check- in. Print out or use phone for ticket!
Fabulous airline. Doing a great job during COVID-19
by rynrannn on 2021/02/27 18:37
Doing a great job always
Frustrated with Southwest
by Charter lulu on 2021/02/27 18:01
I’ve always loved Southwest but recently every time I book a trip that’s non stop they send me an email changing it. When I tried to change dates I get a message that tells me “unable to price Itinerary” very frustrating having to look for new flights and change rental car for the trip. In addition when I have travel funds I always have to call them because I get an error message every time.
Mrs
by M.D.Anderson(8) on 2021/02/27 17:30
I love Southwest -I can’t wait till y’all leave out of Bush Airport-I stay about 15 minutes away-Thanks!!!!
App needs better features
by RateMyApp54 on 2021/02/27 17:22
A new feature you could add that would help customers would be a toggle switch to see dollar cost verses points for flight details we’ve already entered in the app. Currently we need to re-enter all of the flight information twice to see both $ cost and points for the flight selections.
Can’t update can’t add flight can’t can’t can’t
by Masters Account on 2021/02/27 16:25
You you need a new product manager for your app
Even Better!
by ZanVan on 2021/02/27 16:06
Booking is easier than ever before. I've always had to search multiple times to figure out how to book using travel funds. Now that process is simply part of the purchasing sequence. Thanks SWA, you remain THE best!
Great app. Like airline
by Maria12245 on 2021/02/27 14:23
Like the airlines.
Flight
by Ball sacc on 2021/02/27 05:21
Easy to use great pricesprices
App is very easy to use
by gototravel2021 on 2021/02/27 04:26
I was worried about how to apply the refund to the new ticket. It turns out It is so clear in the App. Thanks
boarding pass
by Gigimargie on 2021/02/27 03:51
No option to print boarding pass
Southwest is Awesome
by RIPHIL on 2021/02/27 02:23
Every time I fly Southwest I’m impressed.
Terry
by Terrybear32 on 2021/02/26 22:35
I love the simple booking process online.
Planning a trip
by shirkey j on 2021/02/26 21:40
Easy to navigate, fast and efficient!
So easy
by Chicago Sharon on 2021/02/26 21:04
Trust me, if I can maneuver around this app, anyone can! So simple and straightforward!
I love Southwest
by KellzBellz77 on 2021/02/26 20:50
Thank You for finally adding travel fund balances to the app!!!
As Chico Escuela Would Say...
by Arbyman on 2021/02/26 20:09
Southwest been berry, berry good to me!
New trip
by Spanish leaves clues on 2021/02/26 19:42
I was purchasing the trip for my daughter to fly and was able to show her a the person flying.
The only airline I use!!
by cocoa65 on 2021/02/26 18:32
Best of any other airline I ever used!! Easy to change flights and love taking 2 suitcases 😍
Southwest App
by Tjyeah8 on 2021/02/26 18:19
Love the Southwest App. So easy to use and convenient. Someone thought this app out carefully and realistically. Great Job!
Travel Funds
by jrskiera on 2021/02/26 17:55
Difficult to use travel funds. You are not allowed to access your travel fund balance and confirmation number while you’re completing the purchase.
The best.
by nons on 2021/02/26 17:36
I love all things Southwest!! My husband and I both have companion passes.
Booking Travel
by bailey2561 on 2021/02/26 17:35
It was so easy!
Great airline but improvements needed
by not a marathoner on 2019/07/25 14:58
Southwest is my favorite airline but I do have a complaint about my last trip from Boston to New Orleans with a connecting fight at Midway. The Plane landed at Midway on time but there was no gate available so we sat on the runway for awhile before being sent to a makeshift gate with no lounge area as far away as possible from my connecting flight which several other passengers were also booked on. In the past when there were delays and long distances between gates the flight crew always allowed connecting passengers off first. I was seated in the back so it took a long time to get off. I am in my 70’s with knee arthritis and cannot run. All signs on the long walk indicated my next flight was on time so I tried to run which is near impossible for me. When I finally got to gate no one was in line to board and it was just 5 minutes to departure. I thought I missed the flight only to find out it was delayed for more than 30 minutes. Signage had not been updated to alert me on the way. Had I been in my 20’s running to the gate would not have been a problem but a little care and planning by your crews could have helped. Please let connecting passengers of the plane first!
Wayne Perry
by Lisjuszoe1 on 2020/01/22 23:06
I’m not a frequent flyer, I probably use an airline 2 or 3 times a year on vacations with my family. We usually fly on one of the major airlines, Southwest has always been the best. They are right there to help if you need any assistance. They have a real smile on their faces and it just seems to be a relaxing flight to your destination. Some of the other airlines have been alright as well , Jet Blue and Delta would be the only others that I would consider. You ask why not American Airlines, well it’s something I witnessed. The head flight attendant telling the passengers that they couldn’t show any respect to a deceased soldier that had lost his life in Afghanistan fighting his country and our country. His wife was there with some honor guards. We were told not to sing god bless America in honor of this soldier because it would be disrespectful to any of the passengers who were not US citizens and it was against American Airlines company policy. I will never ever consider flying with them again. I’d rather walk to my destination instead. I fly with airlines that prioritize with the citizens of their country. And to any of the passengers that this might have effected, that’s to bad. We honor our Heroes in America. Wayne
No need to call “Customer Support” for this need.
by LarryB aka Troub on 2019/09/21 17:06
Needed to change a ticket; departure airport and date. I initially called Customer Support. There was a wait period and the system offered a call back. Since I was on my landline with the information needed on my mobile device. I contemplated waiting for the call back but while looking at the mobile I saw that I could possibly do the changes (modify) myself. I declined the call back and proceeded to MODIFY my flight requirements. The process was GREAT including paying the delta of the fare with my card that was on file. Additionally I could have paid with other options such as Apple Pay and Paypal. In this case the need for human intervention was not needed. However there have been times that is has been needed. So Southwest please do not eliminate your human access/contact for your customers even as AI becomes more prevalent. This will be a major differentiator for your airline. As a cost of doing business. Your overall profits will be rewarded. In summary- instead of waiting 16 mins for a call back. I was able to handle my business with Southwest in under 5 minutes. Again the process was Great!!
Beware Southwest Voucher
by Soon to be previous customer on 2018/04/30 14:02
I received a Southwest 100 voucher from Southwest after spending several hours delayed in the airport. I was pleasantly surprised until a attempted to use it but needed to cancel due to family emergency. What they FAILED to tell me is the voucher number changed to the flight I cancelled thus when I attempted to use it utilizing the voucher number it wouldn’t let me. I attempted to call southwest but this was during the hurricane emergency and several of their customer service locations were not available. I certainly understood that so I went ahead and scheduled my flight WITHOUT the voucher credit. Finally I got ahold of someone who said they could extend for another year because of my trouble and they could see where I had flown again with the voucher but they encouraged me to wait a couple of more months to call and extend since they could only do it once. I did so but the person I got said no. I explained to numerous phone calls and what I had been told but again was said no and no dialogue had been entered into my record. Be careful with your voucher IF you receive one. Southwest does not have the customer service it use to have.
Dr Sue E Pressman
by Mama of Leleondakeys on 2019/05/26 15:37
SWA is always my first airline of choice. The customer service is the highest, in my opinion, in the airline industry. I once lost my wallet on the flight. Not only did they find it and contact me, but it was sent to the headquarters and mailed back to me with everything in tact!!! Including all the money!! Southwest Rocks!!! Please; never go out of business!!! In contrast, I once left my beautiful leather jacket on a Delta flight. The plane was still at the gate and when I realized, almost immediately, that I had left the jacket in the overhead bin, I reported it to the gate attendant. I got no help and never got the jacket back. One other time with Delta, I had to check my bag at the gate because the overhead bins were full. That had valuable personal items in the bag. The bag was stollen, no ID put into the computer and I never got it back. For at least 5 years I have put Delta airlines out of business, in my mind. Again...Southwest is the B E S T!!! Every other airline and many other industries can learn a lot by paying attention to the SWA business model. Dr. Sue Pressman Licensed Professional Counselor Certified Career Counselor Board Certified Coach
Perfect Model
by Niki Bray on 2019/10/19 12:00
I love the business model of Southwest. People are treated equally based upon needed. There is no classism built into the business model of Southwest. Those with greatest needs are serviced first and then everyone else has an equal chance to sit anywhere in the cabin of the plane they choose. No curtains being pulled to divide customers based upon class. I love this! At the most, you can pay up to $50 to improve your number in line for entering the plane. This fee is not so high that only a few can afford it and it’s the max fee, your fee could be as low as $15. The pilots and flight attendants are friendly and seem to enjoy their job. They deal with passengers who out of compliance with federal regulations (such as being on a phone call after the door has closed when pushing away from the gate) in a friendly and gentle manner. If there is a Southwest flight available for my trip, I will always choose Southwest over any other airline available. Thank you, Southwest. We see the efforts your company is making to do good business. You’ve earned a loyal customer in me!
Problems with booking
by Aplem84 on 2019/03/25 00:02
I was disappointed with booking a flight. I am planning a trip to Chicago, and there was an option to sign up for a credit card and receive $200 dollars credit on the flight that I was booking. So I applied and qualified for the chase credit card. I went through the entire booking process and when I got to the last step there was an error that said that the phone number I entered was in the incorrect format. I tried like 20 times, and know that I put the phone number in correctly, there’s no other way to put it in. I kept getting the error and eventually the offer had expired 15 minutes later. I am very frustrated that this happened. The next morning I called SWA, and the representative told me that there was nothing they could do about it. She told me that I could call chase and try to figure it out with them. After I called chase, the representative told me that I would have to call SWA and they could help me figure it out. Sadly there was no resolution. I applied for the credit card to gain some points on future flights and I can’t even use the incentive that they promoted on the bottom of the screen. My credit card doesn’t even arrive until a month after I get back from my trip. Please fix this problem so another person doesn’t get as upset as I am right now.
Good app overall, enhancements needed
by DLhuegs on 2018/01/23 20:35
The app is great if you’re booking your standard one way or roundtrip fares. It would be nice if you could book multiple destinations and legs of a trip within one booking in the app the way you can on the website. Also, it would be great if you could purchase inflight wifi from the app since our credit card and info is already attached there. Currently, you go through the website and browser. Also, if southwest could figure out a sign-in situation for the wifi to use on more than one device you own, that would be great. I had to pay $8 twice because I purchased the wifi on my phone first and then realized I needed to get work done on my laptop but could not use the same connection on more than one device. I believe Delta has figured it out, but it would be a great enhancement so I’m not double-paying or have to change my phone plan to use that as a hotspot for my laptop. If we’ve paid for wifi, it’s fair to be able to use it on multiple devices you own through some sign-on feature.
Southwest employees
by bluealltheway on 2021/02/04 06:49
I was not accustomed to flying when I first boarded your airline in 2017 I think it was. And I need assistance to and from the gate. I was helped and treated so respectfully by the airline except for one person who helped me with the wheelchair in the airport at Chicago O’hare. He didn’t want to spend his time pushing me and he made it quite clear. He was very rude to me. I have since flown into Midway as suggested by a friend. He said they were much better there and that is true. I was treated very nice every time I have been through there. I love flying Southwest. Everyone is so courteous and helpful to me. Believe me it really makes a difference how you are treated. The first experience almost made me just stay home forever rather than ask for help. But my friend encouraged me to try Midway and I’m glad I did. My friends live in Monee, Illinois and I was able to attend ones’s wedding and about to go to another friends wedding. I love Southwest Airlines and the free two bags is a huge perk. Thank you all for making this airline the best!!!
Online Checkin/ preboarding handicap
by GGR40 on 2019/12/30 04:11
The checkin process was utterly horrible, my nephew checked in for a flight that departs earlier on a Monday than my flight. I, like many others who want a decent seat on my flight timed my checkin exactly 24 hours out to the second and I was given spot B54. The same boarding position that was given to my nephew who checked in 45 minutes later than the 24 hour mark, for a more in demand flight. I felt utterly disgraced and embarrassed by southwest’s negligence and maltreatment of my checkin. Now don’t even get me started on how I was screwed over on a previous flight. I was in a wheel chair and was supposed to be preboarded however, the other disabled was brought onto the plane by the porter while I was waiting to be helped onto the plane. As soon as the other handicapped passenger was brought into the jetway the announcer stated that all other preboarding passengers could begin boarding while I was left in my wheel chair baffled and helpless. She should have waited for me to be helped before giving the other able bodied passengers permission to enter the jetway. I was forced to struggle to my feet and limped over to the jetway entrance. I have been a faithful southwest customer for over 20 years and I hope these atrocious mistakes aren't repeated in the future.
Mobile Boarding Passed with Multiple Travelers
by Jackie Lee😫😫12764929 on 2019/03/28 11:20
Recently we purchased tickets to flight to California for a family trip. We had one reservation but 5 travelers total. When we tried to check in outside the 24hr window, the app gave some odd error message stating that this reservation was not eligible for check in, which is not true... we were outside the check in window, but we were eligible for check in. Once inside the window we were able to check in, but we were not able to download the mobile boarding passes. Instead we were directed on the app to go to kiosk and print them. In doing web search on SWAs website about multiple boarding passes with one reservation it apparently is doable, but when I called customer service to inquire they state that it’s not doable...so which is it? We recently flew with American Airlines and I was able to do this with their app. We simply checked in, downloaded the boarding passes and airdropped them to my family. Since SWA prides itself on its innovative and progressive approaches, I wonder why they can’t get with the times and fix this seemingly simple issue. As a long time customer, and someone with a large family, traveling can be a hassle, so if SWA can make our lives easier by fixing this we ALL would be much appreciative!!
Desiree Guerra
by Desiree Guerra on 2018/10/15 12:47
I am beyond disappointed. I called day before yesterday to change my flight because I was concerned about the weather. I specifically asked the customer service representative if my early bird would transfer. She kept me on hold for 10 minutes then told me that she had to do some investigating and it did transfer. Even sent me a second email showing me it transferred. When I checked in this morning to my surprise I did not get early bird. So I call and the next customer service rep I talked to gave me the run around and basically the first customer service rep had lied to me!! So after paying an additional $126 to change my flight I now how no eRly bird that I paid for and was told did transfer. Then I was told to call another customer service number to address this issue and I was on the phone waiting for someone for 30 minutes!!! If I had known Southwest was going to be so cavalier about taking care of their customers after the money has been spent I would have never given them my business. Just a suggestion, pay the extra for a more professional airline. It’s worth it!!
Horrible experience
by Jaidennnnnn on 2018/06/13 15:57
The customer service was very rude. I have been on a plane over 10 times and Ive always had great friendly/funny Pilots, flight attendants, anybody working on the plane that Ive encountered customer service with. And to me thats one of the most important things. They were EXTREMELY rude while I started to feel sick on the plane which has never happened to me before I always have great flights with no problems, but usually I fly through Delta. I will NEVER fly with Southwest again because of how rude the workers were to not even just me. They were also super slow on getting our drinks out and no snacks were offered, which I thought all airlines offered snacks. And when I was using the bathroom I had forgotten to lock the door, one of the ladys working knocks and then OPENS the door to tell me I need to lock it. Luckily I wasn’t in the middle of going to the bathroom I was just about to wash my hands...I didnt notice if maybe the door was slightly open and she saw that I wasnt going to the bathroom so she opened it..but either way I thought it was rude of her to just open the bathroom door knowing I was in there. I didnt happen to catch the girls name that I had bad experiences with but she had short blonde hair, slightly bigger.
Total disrespect for paying customers
by Kimcanuck on 2019/12/04 19:45
If I pay extra for early checkin I expect to board before 6 year olds. If two announcements are made to not store coats in overhead or put both your carry-ons in overhead until boarding is complete I expect the flight attendants to do their jobs during boarding and shut people down who do it. Even just supporting me when I point it out and move the coats so I can stow a roller board would be appreciated. Instead they shrug their shoulders. Ridiculous. What constitutes a disability for this airline seems to be the personal decision that one is entitled to board early. Is all of Phoenix disabled? If you need more time to board you need more time to deplane. These people should sit themselves down after the plane lands so those of us who wait our turn can get off first. How do these people reconcile their right to board early for free when they don’t check their roller bags and manage to get them up and down without difficulty? I will never fly on this airline again if I have another choice. You have completely lost sight of why you became popular with people who are frequent flyers. Paying for early checkin should not be “got lucky”. Families should wait until ALL people who paid early have boarded.
❤️
by Frog2019 on 2019/10/01 13:24
I love flying Southwest. I usually am one of the first to board and I prefer a seat in the back. However, my biggest complaint, is when there are delays. The delay is not the problem so much. But, when I have a connecting flight, and now only have a short window to get to my next flight, perhaps the airlines should consider letting connecting flights people off first. My last flight I paid extra for early boarding. My flight was so delayed that I made sure to sit in the closest seat near the front. Even so, by the time I got off, I was literally running to the opposite end of the airport to get my connection. The plane had already started boarding when I got there. What’s worse, the flight attendants knew I had a connecting flight which started boarding before the door opened on the flight I was currently on. Perhaps, when delays happen, it would be polite to let people who have connections get off first. Especially when the connecting flights are that close to leaving. Delays are going to happen, I’m good with that, but show some appreciation to those of us who have connection and a short window to get to them. ❤️
Not accurate reservation info
by matchymom on 2019/05/28 16:04
I had made a round trip coast to coast reservation. A confirmed email was sent with the right itinerary but when I logged into my SW app account it showed a different return itinerary that was clearly incorrect. Had to call SW to make sure my trip was correct before I flew. Had to be on hold for 15 min before I could talk to someone. Very inconvenient and didn’t want to have problems if stuck in another state halfway through my trip. Also paid for Early Bird check in and although I got A39 boarding for the initial 1.5 hr part of my trip, the second part and longest 3.5 hr ride, had to change planes and boarding was a B04. Personally for that Early Bird check in money you should get A boarding assignments even if you have to change planes. I have gotten better boarding assignments when checking in on my own and didn’t have to pay a fee. I do always travel with SW and enjoy the airline but have had problems with their online app more then once. I have flown other airlines and they have always changed my seat assignments which is absolutely a “no no” to me, since when I booked they give you a choice to pick from available seats and not always the seats that we were changed to my family was not able to sit together.
Southwest love
by Bgreen1976 on 2021/01/09 03:05
Southwest has always been really good to my family. We are a family of 8. 2 adults and 6 kids. Always super stressful traveling with so many kids and the people at southwest have always been good to my family. But now most of my kids are grown and I’m divorced now. But southwest is still the same caring people they have always been over the years. Thank you I will always fly with southwest. And one other time I can really think of is when my father pasted in 2012. I had to fly there on a days notice and then when flying back home with my fathers remains the TSA staff was very respectful when it came time to pass through security. They had the utmost respect for my fathers ashes. Then I get to the gate and I was stopped by one of the southwest employees and I was told I would be boarding early because I had my fathers remains and they made sure that I had a place to put my father next to me while we flew home. So for the long review but it’s 100% true. Thank you for helping others.
Why I Prefer Southwest
by ljcrist123 on 2018/02/17 17:35
My job requires that do a lot of traveling, the majority by air. Southwest makes flying easy for me. The Mobile App is quick and easy to use. If I need to change a flight, that is so easy and I really appreciate no change fee! I don’t have that with other airlines! The No Baggage Fee is the reason I started with SW, but the convenience of flying with them has kept me as a customer. I love the no hassle boarding and open seating policy. If they flew more routes to the Northeast, I would never fly any other airline. But the real reason I am a true SW Flier is their employees. Whether it’s the Sky Cap, the Counter Agents, the Flight Attendants, or the lady in the Lost Baggage Office (yes, it does happen) I have found all SW employees to go above and beyond what I experience on other airlines. They seem to really enjoy their job. And for the pilots (of which I’m a member of the club and tend to grade landings) you are the best! Keep doing what you are doing and I’m a Southwest customer for life!
Companion boarding pass
by ho hell on 2020/02/12 11:41
Remarkably, a couple of weeks after I left the review below, and gave a one-star rating to the app because of it, I got an email informing me that the app has been updated to address this limitation. Now, up to 8 people in a reservation recorded can check in and see their boarding passes on a single mobile phone/device. That’s amazing responsiveness, and I have adjusted my original star rating from one star to five stars ! I do not like that you require my traveling companion to download the Southwest mobile app, in order to see her mobile boarding pass. It would be preferable to allow me to see both my boarding pass, as well as my traveling companion’s boarding pass (who was booked in the same reservation record) on the Southwest mobile app on my phone. Instead, I can only see mine on my phone, and she was forced to download and setup the app on her phone in order to see her mobile boarding pass on her phone.
A great suggestion from my Sis
by I LIKE FREE 1965 on 2018/10/07 15:57
While planning for this trip to see my Sis in Washington, I must have looked on every site and looked up every travel carrier there is. A very slow and tedious process. I was so done and about to give up because I could not find what I wanted which was a cheap trip from Seattle, WA to Long Beach, Ca where I live. I did not want to be anywhere near LAX’s chaos, I just wanted to get home quickly. My Sis suggested Southwest which I was surprised that I hadn’t checked out. Booked me a trip just like! THEN - my hubby told of a time conflict he had - he had to be back in LBG on Monday. No problem, I thought, I’ll just talk to a rep to get the date changed. And I did talked to the rep and she assured me of the change. I printed out the tickets, didn’t look at the dates and left. (My bad) It wasn’t until I got ready to check in for the flight that I started having problems. Called a rep and guess what- no dates had been changed. Had to cancel so many things - horrible! The rep I talked to was so nice -LIZ - which why the rating is as it is but that rep bought it down. You only had ONE job...
Southwest Air’s Star Quality
by Ittybet on 2021/01/07 17:50
The Customer service, attention to detail, and personalized care for each passenger is second to none. One forgets that they are traveling at a discounted price. Cocktails are served for $5.00 (pre and post Covid) and soda is, of course, free. Two different passengers commented that they had used another airline, but found that the discounted rate was just a base rate before being charged for other “essentials.” At Southwest, two checked bags are free. The biggest significant difference that one finds in first class, on other airlines, is that they have larger seats. My brother is 6’4”. But, he is quite comfortable in the first row on Southwest. Frankly, most airlines have “skinny” seats. I am 5’2” and lean, but, I miss the extra room that flights once had. Of course, I remember when we used could order our meals in advance which were served with metal utensils! Thank you, Southwest, pilots and crews. You are the airline with a heart and true “transfarency!”
Don’t Use App for Check-In
by murph3598 on 2019/12/27 15:28
The last few times I’ve used this app for check in, I have had less than stellar, or responsive results. I’ll hover by my phone waiting for the minute to turn and then refresh the screen waiting for check-in to start. The minute turns, I refresh the screen and...”see agent at gate”. I go back to the home screen again, attempt to see there details of my trip and see the check in button and...”see agent at gate” comes up yet again. It’s not until the third time and about a minute of screen refreshing later that the check in button pops up along with a “C” or high “B” at best group boarding pass. I thought this was a one time fluke, but I’ve tried checking in over WiFi and over the network, and have had the same results twice in a row. I assume the experience must be better over a computer, so I’d heavily recommend using that if you don’t want a C boarding pass for trying to check in the first second you can. Otherwise, the app works fine, but since Southwest is open seating, check in responsiveness has an immense impact on the experience.
Early bird status
by grequent flyer on 2019/01/28 20:50
Paid extra money for my wife and I to take a trip to Fort Myers Florida. The day we left Ohio we knew there was a storm coming and we were glad we would be leaving before the storm hit. Well, left engine would not start and we were 3 hours late leaving Columbus. Got to Nashville where we were to transfer and of course missed our connecting flight! They put us on a flight back to Chicago, into the storm, where our next departure was delayed and we were among the last 3 people to board the plane!! Today I check in for the flight back to Columbus and after we paid for earlybird seating we are B6 and B7. So much for the extra money we paid!! No offer from Southwest to refund anything. Second time we have been in B. In case you don’t know all the family’s also board ahead of B section after A! My last time paying for earlybird and probably last flying with Southwest. Ps. I was a Southwest member!!!
Customer Service
by rpmaniac on 2020/04/29 14:16
I have never had better customer service than Southwest Airlines. My wife was off with a friend to California when her friend developed a serious health condition. Her friend was from Nashville and she wanted to escort her home as the doctors said she should not fly alone. She initially called customer service and was told she would have to purchase an additional ticket for the leg fromCalifornia to Nashville. When I heard this I called customer service and got a retired military guy in San Antonio. He simply said “Hold my beer and watch this”!!!! I wish to this day I had gotten his name. He booked my wife and her friend to Nashville at no charge, had a wheelchair waiting at both airports and escorts. He then booked my wife home same day later flight after she handed her friend off to family in Nashville. NOW THAT IS WHAT I CALL CUSTOMER SERVICE. I only hope that the retired soldier reads this and understands that I truly appreciate his kindness and for all of his help.
Check In
by Santa Monica Gal on 2019/12/25 13:17
I would have given this app 5 stars if it wasn’t for the check in feature glitch. The check in feature has repeatedly given me multiple error messages when trying to check in 24 hours prior to several of my flights. For example, this morning I tried to check in for my upcoming flight, but I was delayed due to a glitch in the app. My flight is at 6 am tomorrow, so I hit the check in feature on my app right when the phone turned 6 am, and followed the prompts to check in. The app gave me the error message that it was unable to check me in and to contact a gate agent. I exited the app multiple times and went through the process again and again, until it finally allowed me to check in. This is not a one off either and seems to happen every time I try to check in for my flights and I end up with a late boarding pass. Other than this annoying feature, the app is great for making reservations, but this is a pretty big deal considering that the seats are selected based on your position in line.
Best app I’ve used!
by Subway surfer awesome person on 2018/05/17 00:26
Never have issues logging in and using this is a breeze! It’s not slow like a lot of apps with constant buffering etc and I love how fast it connects and every change made doesn’t slow it down. I and love how it keeps all my flight info conveniently located in a press of one button! I can see my upcoming trips and any future ones I’ve booked. All my trips I’ve easily booked on this app since I’ve had it.... going on a couple years. The convince of changing or canceling flights is as easy as booking! Also tells you how many rewards points you have and the option to use it or not when booking. The only down fall is I cannot yet book international flights and I can’t have access to any refunds owed to me by changing flights when I should be able to see what dollar amount I can use when re booking my next flight! All in all it’s my favorite app to use next to Hotwire!
Some things I wish I could do
by jokaye365 on 2018/08/03 14:38
With string enough internet, updates are timely and booking is a clear process; the app has never failed me! But there are two things that would make it more convenient. 1. A Check In button below the next upcoming flight. If my confirmation number and travel information is in Trips, why do I still have to go to Check In and enter my confirmation and name? As someone who tries to wake up 24 hours before my flight in a panic to check in, this would be really nice. Unless they’re doing this on purpose. 2. I’d like to be able to keep travel funds in a place attached to my account then deduct from them when I book instead of constantly having to enter them as a payment option. I can save credit card info so why not travel funds? Simple shopping platforms apply credit saved to purchases and note the difference of values. This should be for browser and app options. I can also see this inconvenience as purposeful if they want folks to forget they have travel funds.
App is limiting...
by 29 years burnin' down the road on 2018/03/12 17:14
You can’t look up or book international flights using the app; you need to use the desktop site. It is annoying that you can’t switch between dollars and points while looking up flights; you need to start a new search if you want to view dollars instead of points and vice versa, even when it’s the same flight search. Southwest, can you please have your webmaster add that feature? Thank you! Also, we should be able to revise our travel companions and make account changes using the app (and website) instead of having to call. Southwest is always my first choice when flying! I use the app when possible but find it necessary to use the desktop site or call when the app doesn’t facilitate, and why provide an app for your customers if it is less convenient and not equal to what you can accomplish on the desktop site? I know these are first-world problems, but I’m just sayin. I love Southwest. Amazing customer service, great policies, and they get me where I need to be (with very reasonable prices). Yay!
Doesn’t provide important info. Terrible UX.
by Lindsey Bowshier on 2018/08/04 18:02
If I’m logged in and click on flight status, I still need to type in a flight # or search by departing airport, etc. How about defaulting to showing me MY next flight? Isn’t there a pretty good chance that would be the info most people are after? I used the app to check into my flight and still had to get a boarding pass printed at the counter. And after checking in on the app if I wanted to view details of my flight A) had to enter the confirmation # again (which required me to go to my email to copy and back to the app to paste) and my first and last name (again, I’m LOGGED IN) at which point I have to “check in” again. And B) it shows my departure time for the first and second flight but no details on where my layover is and for how long (unless I do the math—adding the duration of flight 1 to the departure time and account for time zones except I can’t see where the layover is to know what time zone). Is it possible there is something broken? There can’t be this many people who fly and love Southwest if they are using this worthless app. It’s a seriously frustrating experience.
Customer Service
by JACG53 on 2018/04/22 16:10
On Friday, March 23, 2018, customer service rep #40 (Josh) in Oklahoma City was absolutely amazing & a tremendous blessing to our family. A family member has terminal cancer & is required to travel to Houston M D Anderson hospital on a regular basis. The hospital changed the schedule in March on short notice. The fare change cost was $600 & my family could not afford it. Our family member was in great distress when the customer service rep they spoke with was of NO help, they thought they would have to drive or miss an important appointment ( they are in no condition to drive the 9 hour trip). I called after learning of the situation & Josh saved the day! The stress of the disease is more than enough to handle, the financial burden it brings can destroy the last thread of hope. I want to commend Josh for understanding the situation & assisting us in removing both mental & financial stress. The 1st was unkind & uncaring. It’s people like Josh that keep us loyal Southwest customers!
What is wrong with your app?
by Skybubbles on 2018/07/21 19:51
Are you aware that when you try to book a flight whether it is round-trip or one way, is soon as you put in the date, There is no area to click “done “for the flights to come up on those days. Instead the only option you have is to hit the back button which takes you right back to the current day You are in and then you have to search for the flights and scroll forward through all the dates to get to the ones you are specifically looking for. It is the most frustrating thing using this app. How come all other airlines have it correct with the done button after you plug in your dates. Nobody should have to scroll all the way through ahead to find their dates because your app let you click on future dates that you’re looking for tickets, but then doesn’t upload with those dates. Can you fix this fast?
Frequent Flier/E-boarding
by bwaryasz2016 on 2019/05/10 01:32
I fly SWA quite frequently primarily between Tampa International Airport and Bradley International Airport (Connecticut) where I rent a car and continue along with the business at hand. I have flown with hard copy boarding passes and have used e-boarding passes. I love the idea that I can use my cell phone to manage boarding passes for myself and anyone flying with me. This is a HUGE convenience when traveling with mobility impaired individuals or when you have to carry additional carryons for medical equipment. The one downfall is if you have to request pre-boarding for any reason your mobile app won’t show it and you will still be forced to show the hardcopy boarding passes for you and your parties. I wish the app would allow for the e-boarding pass to reflect a pre-board status. I also love that the app is relatively easy to navigate and shows real time flight details for your flight.
Frequent flier
by Carmie83 on 2019/04/06 15:49
While I LOVE to fly Southwest Airlines, I don’t love the app because it doesn’t allow you to use credit points for previously canceled purchases. Also, with my last two attempts to book and purchase flights, the app added $20+ onto my purchase. Is that a standard charge now or a glitch in the app? What I also do not like about the app is it doesn’t allow you to make requests for wheelchair assistance within the app. If that were available it would be awesome! Lastly, the app doesn’t allow you the option to pay between either PayPal or other credit card(s). In other words, if I decide to pay with my credit card now but on my next purchase the PayPal option is no longer available. How do I get this option back? While the app is great for straight forward transactions, I feel having these other options would greatly enhance the app experience.
We Love Southwest
by Z3P3Sufi on 2019/12/13 14:56
My husband and I are lifetime travelers on multiple carriers and have travelled on Southwest Airlines for 40 +years. Has been the easiest most reliable company for us as we always know we can expect high standards and never are disappointed. They always get us there safely first and foremost and on time! This past summer we had the experience of traveling on a low fare European carrier and had the complete opposite travel experience. It further highlights what separates the great carriers from all the rest. We knew how GREAT of an airline Southwest was before we our travels overseas and know even better firsthand how fortunate we are to have this great airline that works hard to make all our vacation plans as well as business trips happen safely and with a “ heart “ in all that they do. They truly are the one large corporation that still really cares about its customers. Thank you Southwest!
Expensive for earlier flight
by AjDrew02 on 2018/06/16 23:19
I LOVE flying SouthWest. Easy ap, quick flight to the beach from Nashville, and I enjoy the jokester flight attendants. (Love that part!!) I did make a mistake and booked our vacation to end by flying home on Fathers day. My ex-husband has been a great sport and hasn’t given me too much grief, but I know he’s bummed. I just logged on to see there is a flight that will get us home at 9am instead of 9pm. I’ve coordinated with his wife and we will surprise him with his sons being home to spend the special day together. On the flip side, my mistake is costing me roughly $500. :x I realllllllllllllllllly wish there was a “one time waive of fee for being mindless and not thinking of others” perk so I wouldn’t have been charged so much money for a flight that clearly had the open space.....but in the end, it was in fact MY error. And it will not stop me from continuing to fly SW or promoting the airline. I’m just salty for having to take responsibility for my own actions. Lol
Impersonal
by dissatisfied flyer on 2019/06/21 12:18
SW used to be the funnest airline to travel and I prefer to fly SW, but the friendliness of the staff has sharply declined, the flights are overbooked, and the choices out of Nashville, TN leave a lot to be desired. I’m considering switching to American because 90% of my travel is to Charlotte, NC and SW rates aren’t really that competitive anymore. I was a huge SW fan and highly recommended for years, but my opinion is changing and I’m really disappointed. I read the SW magazine while on a flight and read about how friendly the staff is and that is not the case for the Nashville, TN flights - actually the flight attendants can be quite rude and at a minimum, make me feel like they are not concerned with flyer satisfaction anymore. I used to never have to put a bag overhead (I’m 5’1”) because an attendant would offer help and now I rarely am even asked if I need help. Please go back to the SW that made you the airline of choice.
Customer Service
by Samidon66 on 2020/03/27 15:59
I am not one to write reviews but I wanted to take a moment to say heart felt Thank You to the Southwest Gate Agents and Customer Service. From the start of my flight the gate agents have been so helpful as this was not a planned trip. This was last minute to see Mom who passed a little after I landed on Ontario. They me with my boarding as I was as flustered and recently had major shoulder surgery and have trouble managing luggage. Their kindness helped make the trip a little more bearable. Customer Service who has helped me with my flight to get back home after multiple cancellations. Their patience and kindness as well helped make things more bearable. I am booked to head home 3/28 and hope to be home soon barring any unforeseen circumstances. With all that is going on with virus Thank You does not seem to be enough for the kindness and help given by your employees. Thank You Southwest!
Southwest is the best airline
by Paul A #9 on 2019/10/30 12:41
Once I “discovered” Southwest I’ve never looked back. I am from time to time forced to fly one of the other airlines but that just serves to remind me of how much I appreciate Southwest. The best feature: no change fees!!!! None! Try changing your flight on those other guys. Ha! $200 please! Southwest has been extremely flexible and they actually work with you. Customer service is excellent, the flight attendants are great and they get you to where you need to be. Plus their rewards program is not just a carrot on a stick like the other airlines, a moderate flyer like myself can actually achieve status. Sure there are no business class seats and if that’s your thing then go for it with those other guys. And good luck getting upgraded, maybe on a flight to nowhereville. I’m happy with the real benefits that save me money and the services I get with Southwest.
LOVE IT 😍
by s_casasa on 2019/07/21 00:09
This is such a good app! I love how you can watch free movies, live tv, and text without delay! It just makes the flight so much easier! Me and my little brother flew from Denver to Nashville on our own at ages 11 and 12 so having this app for my 11 year old younger brother made our (mostly my 😉) trip a whole lot easier(and I’m guessing it would make it easier with younger kids to)! It was also really nice to be able to see what section I was in(like section A B C etc) since I wasn’t always able to look at my boarding pass. So I would recommend this app to anyone who loves to watch movies or be on their phones (or other devices) while on the plane or if you think its easier to put your boarding pass in a pocket and look on your phone for the information. Even if you don’t I would still recommend this app it makes the flight a lot more enjoyable!
My ONLY airline!
by TXRed! on 2019/02/13 20:48
From my business trips as a paralegal in the 1990s and 2000s to my retirement fun trips 2005 to now, Southwest is my only airline choice. NEVER a lost bag, NEVER a rude or incompetent Southwest employee. The open seating concept seems flawlessly smooth and efficient. Planes fly on time, and when there is a delay, such as 3 hr of being snowed in during a blizzard in El Paso on a Houston to Albuquerque flight AFTER airport concessions closed at 9:00 pm or so; Southwest employees kept us amused with games and prizes - I won a leather SW paperweight - and brought us water and snacks while regularly updating the storm’s status. Luckily the weather briefly cleared for takeoff and we headed toward ABQ, but knowing that airport also may close down and we might land in Vegas. We made it safely to ABQ just before they closed the airport for weather. Southwest CARES about the safety and comfort of their passengers. That’s why Southwest is MY airline! Nancy L Turner, Rockport, TX.
Not as Good as the Website
by Keenake on 2019/08/19 21:18
Reasonable to navigate, but some functions are hard to find. It seems my flight is easy to find, but I cannot directly check in my companion fare person by direct link. The checking in the underage kids linked to my reservation requires me to exit app and check them in separate. The web page makes this simpler by at least showing their reservation numbers, but the app only shows the companion after some searching. And the dogs? Why can they not be checked in online? Just like a TSA document, flier status, etc, why can I not post their medical certificate and until it expires (assuming it’s not renewed), check them in online? You already charge me $95 each way for each 4# dog, take away my right to bring a carry on (22#), and then make me see an agent to add what extra review? Try to be a leader - change the process now, do not wait until “the industry” makes the move. Serve your customer needs first where it is a reasonable request.
High regards for Southwest
by Grandma63! on 2019/03/04 19:05
Recently traveled to Las Vegas and has an awesome experience to and from. I am obese and always sorry someone will complain who may sit next to me. During my departure I had this wonderful man from the airlines come up and asked me very discreetly if I’d be more comfortable with 2 seats. I responded it be nice but I can’t afford another seat. He told me he would take care of it. He brought me my boarding pass and an extra one to put in empty seat next to me. I sincerely thanked him. They allowed me to pre board as I am older and slower. When I returned I was automatically given same treatment. I hear horror stories about how some obese ppl are treated on airlines. In my opinion Southwest treated me with the upmost compassion and dignity from that first gentleman I encountered to the flight attendants. I’ll always fly Southwest. Bless Southwest and their employees for doing the right thing.
luv luv luv
by Groupon addic on 2018/12/21 04:12
Everything about the flight attendants, the pilots, the airport, call center, gate agents, runway and luggage handlers (even in the cold, wind, rain, snow or some places the heat and sun too. You are such a customer oriented and friendly company that when you have an issue (and I mean I made a mistake which I totally own but you didn’t make me :-))you get to talk to a super friendly and helpful PERSON when you call. So win win and win You have overly earned an also continue to impress a current companion pass and A list member. For this and the many many other times you go above and beyond not because I think you have to, not because how I perceive what people think, but because I get the FEELING and see from the luv you give how much you care. Thank you to everyone behind the scenes and in front, without each other it’s just a broken heart and where’s the Luv in that?
My go-to airline
by DAMMJM on 2019/08/31 13:20
I am the poster girl for Southwest Airlines :-).I fly around the country a couple times a month. Southwest makes my airport travel pretty-much stress-free. All of their “transparency” policies make it easy to have flexible plans and make changes as life things come up. My check-in time at the airport is literally 20 minutes door to gate because their computers are very person friendly and somebody is always there to help and receive your checked luggage quickly. If I have a problem and I need to speak to a human by phone, it is not usually a long waiting queue and they just fix it without sweating policies this or that. I live in Florida ( think hurricanes...). and they cut that stress way back by announcing early on that you can change your flight at no cost- no nailbiting until the last minute as other airlines wait and ponder. This airline is truly a”luv”.
Abuse at check in
by Upset Business flyer on 2018/09/03 11:29
Did you ever notice how many people pre board from Buffalo to any where? I’m a business person who flys a lot. There are too many people who FAKE they need extra help . It’s a joke among the business flyers when we line up on how many people FAKE they need assistance. But as soon as we land these are the same people who are standing up first and walking out of the plane. Why pay more for business select when you can fake that you need assistance. In fact there are two specific types of people who always claim they need assistance, the lazy ones who won’t get up early to check it and the ones who know all they have to do is pretend they need assistance. On other airlines you come in on a wheelchair you leave on a wheelchair after the plane is empty. Wake up Southwest the abuse is obvious and you are going to lose a very good Southwest traveler soon.
System Error Canceled my Flight
by @zaggaziggiz on 2021/02/07 18:14
I got to the gate and my flight had been canceled. I received an email stating “you have canceled your flight”, - both the departure and return had been canceled without me being on the website or app and after I had already gotten through security. The operations attendant was the rudest individual I have ever encountered with Southwest, as customer service and being upbeat is generally the priority with this airline. They were unable to get me on my flight or rebook me until it had already departed and my coworker also had to get off of the flight so that we wouldn’t be separated. This is a business trip, and we fly frequently and have never encountered such an error. I am fairly certain that all of my rapid rewards points are now misadjusted, and this has been an overall awful experience- minus Ashley Sanchez at customer service, who finally got us on a new flight, after battling back and forth with people on the phone about what happened with my tickets for about 35 min. Bless her.
Love SWA!
by A Tuff One on 2019/11/04 19:11
My husband, our dog Maggie and I fly SWA monthly. Every trip proves that SWA employees, understand the importance of their customers to their business and the bottom line. They are dedicated to excellence in service and customer satisfaction. They live their love for SWA everyday. We see it, feel their genuine enthusiasm and dedication. Southwest is Truly the best airline ever! Southwest proves the importance of giving their employees ownership in the company’s success, in that the good they do for their customers, feeds the bottom line for the company, which guarantees their ability to provide for their families, and their future. Years ago there was and still is an airline whose employees were also dedicated to their company and service, I was one of the those who loved my company, customers and the joy of serving others. VTPattSouthwest employees are not in it to get only what’s good for them, they are there because they want to be, and want the company to succeed. In my day everyone pitched in to keep the flights on time and customers happy, Southwest maintains that energy, and it shows! We love Southwest and it’s grand and generous Employees! Thank you for proving to America, that Enterprise, self sacrifice and dedication to the goal of prosperity is good for the big guys, little guys and everyone in between! God bless you SWA, we appreciate you! Virginia
Best Airline of All Time
by Donnie McQueen on 2019/10/21 10:20
Long story short, was late for a flight. I rushed to the airport only to find out that I left my passport at home (was traveling international to the Carribean). Now I’m thinking I need to buy another flight that can hopefully get to the location of my destination flight. I call Southwest, 113 minute wait time (it is 4:45am EST) and while on wait they tell me to check out flight change options online or via mobile app. I easily find this option on the mobile app, and I change my reservation to a flight 2 hours later, and am expecting to pay the price. Instead, I change my flight, 30 minutes before departure FOR FREE. No other airline could ever dream of doing that for its customers, nonetheless online. With how easy this was, this is the standard that Southwest has. Southwest is the best airline company hands down.
Worst day of flying
by Pizzamonster3226 on 2019/11/02 15:43
Worst day of flying i have ever had. First i wake up at 4:40am so that i can get to the airpo rt on time, and may be ab le to grab some breakfast, but nope i check my emails and my direct flight got canceled and i got put on a flight that took off at10:30 so no it all that bad except now i wouldn’t be able to get into Austin Texas until 2pm, this was frustrating but i thought ok well I’ll get there at 2pm instead of 9am. Well then they delay the connection flight 2 times while we are on in the first plane landed. Well after we depart the first flight and I’m heading to the next flight my time changes three more time for another 3hours. I was suppose to be Austin Texas by 9:30 ish, and i actually arrived at 530pm. I will never take a flight with this airline again. They wouldn’t even let you change your flight unless it was a $300 mark up! Where does southwest get off doing this to people and not even have the time to say what happens to the planes and why it was. So fly at own risk, I’ll be sticking with delta now! It’s worth extra money also
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