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App name
Southwest Airlines
Description
Book a flight in just a few easy steps Check in, change or cancel your flights. Plus, add extras like EarlyBird Check-In®. Super-Fast Shopping & Booking Book a trip in just a few quick taps. Use Face ID® to make booking even faster! You can also store your credit cards. Everything you need to Travel Get the information you need right at your fingertips on the home screen - gate information, boarding position, flight status and more. Boarding Pass on the Go Get your own boarding pass 24 hours in advance and save it to Apple Wallet™. *To obtain your own boarding pass on a multi-passenger reservation, you must be logged-in and have your Rapid Rewards® number associated with your trip. Apple Pay® Apple Pay® is now available as a payment option in the iOS app! This is an additional option to our other available payment methods - PayPal® or Credit/Debit Cards. Travel Funds Look up and use your Travel Funds! Your unused Southwest® Travel Funds show up automatically when you tap ‘View Funds’ within ‘My Account’. Inflight Entertainment Use the app to take you to our Inflight Entertainment Portal where you can watch Free Live TV1*, listen to Free Music1*, play Free Games, access on-demand TV content2*, and watch Movies without having to download a separate app2* *Available only on WiFi-enabled aircraft. Limited time offer. Where available. 1 Due to licensing restrictions, on WiFi-enabled international flights Free Live TV and iHeartRadio may not be available for the full duration of flight. 2 To view movies and select on-demand TV content, download the Southwest app from the App Store before your flight. Live Chat Contact our Customer Representatives through Live Chat by scrolling down to Contact Us in the navigation drawer, and then tap on “Chat”. Airport Pickup and Drop-off Thanks to our partnership with Lyft®, you can now use the app to help you request a Lyft®! You’ll know key information like estimated time of arrival and estimated price before booking. More of a rental car person? You can do that in the app, too. Cars, Hotels, and Vacations Use our app to quickly book all of your travel needs. Earn Rewards when you Travel Sign up for Rapid Rewards® and earn points on your flights. Did you forget to add your Rapid Rewards number during booking? – No worries, add it after booking your flight and earn points. You can then use those points to purchase more flights!
SW Airline
by Krishna Rakshita on 2020/08/03 01:33
I and my husband had very bad experience of SW Airline. When we bought ticket, the agent Mark Reyes had promised us to change the travel date free of charge, yet when we needed to change the date, he charged us 258 US $ and took advantage of us. The promise was given to do changes for 1 year and we needed to go within 3 months, yet he did not keep his words. He recharged and made us pay more. This is extremely bad policy. It is a dark spot on the reputation of SW Airline. R & N Parmar
Great airline,
by contented traveler on 2020/07/27 21:15
Southwest makes it so easy to travel. Changes are very easy to do on the app. A And I love the fact that they charge nothing to make changes.
Never flying southwest again
by Tyrion281 on 2020/07/27 20:00
Update: Southwest did not like my review and sent me at email asking me to call their customer service department. I did this THREE times already to no avail. Don’t offer disingenuous help to make yourselves look better online. If you want to contact me directly, do so. Or give me a direct number not your website. I had a flight credit that I was unable to use, first, due to recovery from surgery, and then due to Covid restrictions. Southwest refused to extend my credit, even for 6 months, even though they were extending new credits for 2 years! You lost my business and I will never fly Southwest again.
Really needs TouchID and FaceID login
by AZ_Doc on 2020/07/27 03:03
Great app, but locks you out on occasion and if using a complex password it can be difficult to recall. App really needs TouchID and FaceID option if it doesn’t already exist.
No Apple Watch app!
by fb1985us on 2020/07/26 15:35
:(
I love Southwest!!
by aa9985 on 2020/07/25 15:37
Southwest is the best airline by far so helpful with flight changes and cancellations and always the best value
No notifications
by Kgb01 on 2020/07/25 03:52
I’ve never flown southwest before and it may be my last, depends on how the flight goes. In the morning my flight got cancelled and I received a text but the app never let me know, even after I got the text and went to look at the status. The status never changed either, it never mentioned cancelled. I changed flights but then later in the day my new flight got delayed and no text or notification from the app. The digital boarding passes don’t even say the new time. It still says the old time prior to the delay. What’s the point of this app?
South west airlines
by brady baer on 2020/07/24 20:55
So good
I love the app
by hdhdhdfjsockvc on 2020/07/23 12:50
It’s an awesome way to travel
Cacky man
by SeñorReviewer on 2020/07/22 12:46
Cacky man
Help
by xaniscool on 2020/07/21 11:09
Whenever I attempt to sign up, it will tell me that it is in maintenance mode, and to try again later. Please help me
Would be great BUT
by Ar1956 on 2020/07/20 22:14
Would be great if they didn’t require updates all the time to add things no one wants or need!!
Early Bird Does NOT get you a better number
by b-ball wife on 2020/07/18 05:14
I had better luck signing in myself. Paid for early bird and got B29 & B30. 😖
I love the flexibility when using my miles!
by wineenthusiast on 2020/07/17 12:08
I use my miles/points to purchase my travel flights. I really appreciate being able to change my travel plans without losing my points. I may have to pay a higher price so use more points but it’s worth it. Even canceling if I needed without losing my points. Thank you Southwest!
Awesome
by lovergirlelp on 2020/07/17 01:09
Im just a kid, but i like it.
BEWARE - Canceled flight in IOS app and it didn’t work
by Eric11111111111 on 2020/07/15 17:08
I canceled a flight through the iOS app. Later in the day received a “no show” alert and lost the value of my flight. I called their support line and was not able to dispute. Make sure to take a screenshot when you cancel and beware of this glitchy app.
Amazing Airline
by HappyDaveroo on 2020/07/15 03:01
Luv Southwest and the no change fees. Open middle seats are fantastic during Covid19 scare. Great airline in so many ways.
Only Airline I Use
by West Carol on 2020/07/08 22:14
After being an American Airlines flyer for many years I have switched to Southwest. Better flight times, customer service, no baggage fees, etc. all contributed to my switch.
All advertising
by hoffec2222 on 2020/07/07 23:59
Home page is all advertising. Flight reservations are not easy to find and adding a flight after it has been booked doesn’t seem to work at all. Compared to American or United - this is disappointing.
Error mesaages
by Lachul@ on 2020/07/06 23:10
I have experienced many times where the app just crashes and gives me an error. I have to then uninstall the app and re-install to be able to use it. Also right now, the nick name is not taking
Heads above its competition
by Greg IPod music on 2020/07/06 01:04
You guys have the fun quotient wrapped up. Don’t tell the other guys how to make their system user friendly like Southwest!
Travel With Pet
by IraPick on 2020/07/04 13:32
This is the first time I traveled with a pet. Everyone at SWA helped me so much and I didn’t feel uncomfortable at all at any point. I know a lot of people are rolling their eyes because traveling with a pet is commonplace now but it wasn’t for me. I even had the TSA in Lubbock Texas laughing when they said I needed to put the carrier crate through the carry on scanner. I still had my dog in it. They explained she need to be taken out and go through where the people walk through.
My favorite airline
by Bump gang on 2020/07/03 11:56
I absolutely love Southwest Airlines! They are always so kind and easy to work with I never have to worry about anything when flying with them.
Mr. Wimberly
by Jusru305$ on 2020/07/03 05:33
Outstanding serviceIt is one the best way fly
Great App
by SailorJerry65 on 2020/06/30 20:29
😎⚓️🏴‍☠️
Southwest
by Benjhern on 2020/06/30 20:29
Since I travel many years ago to Orlando my experience with Southwest has been by far my Best Airline. Flexibility in all ways
Love Southwest
by ceasoned on 2020/06/30 18:54
Great service, fantastic flight attendants, respectful, courteous and fun! The pilots are great as well. My flights usually arrive at destination early. Love it!
No place to input my credit
by hsgfhdkzb on 2020/06/30 05:13
From a previously canceled trip
Always a pleasure
by ggbryant on 2020/06/29 21:01
In these times of scheduling and rescheduling my experience with Southwest has always been a pleasurable experience 😊
Fly SouthWest
by C.S. Fanciullo II on 2020/06/29 14:50
It’s the BEST ! FANTHOM Propulsion, LLC
Customer service
by Candicornn on 2020/06/28 14:44
Had to call a few days before flight to change date. Reps were friendly and helpful and took care of our adjustments quickly.
Kulinski feedback
by kulinski Feedback on 2020/06/27 20:03
I wish the travel funds were added automatically I hate getting started and then realized and I don’t have the numbers and I have to go back to the beginning to get the confirmation numbers for them to be applied. If you’re using your app everything should be there because you’re all in face recognition to begin with
Easy app
by ME@JO on 2020/06/27 16:43
I love Southwest and their app is easy to use. I appreciate a good company with good customer service.
Something Went Wrong
by BHagy on 2020/06/27 02:36
Now that I’ve booked a ticket, every time I try to open the Southwest App I get a box that says “something went wrong” and it won’t open. Useless
Great app
by Ashleysj210 on 2020/06/26 05:08
Super convenient and user friendly.
Southwest are a GIVER of choices, options, refunds, luggage benefits, kind attendants & more!
by Candace4me on 2020/06/25 13:12
So many times Americans spend their money and feel robbed during the spending of it. But, I feel mostly a high level of reciprocation when spending my money with Southwest. You could take and take because you own the plane(s) :-). But you never rub that in my face. You continue to be a giver of choices, great options, refunds, luggage benefits, kind flight attendants that try to wake me to feed me, curtesy and hospitality and SO GIT DARN MUCH MORE. Thank you and your board members for being considerate to the consumer even when you have the upper-hand (planes in the sky). I truly live Southwest! I will always use SOUTHWEST first when possible and promote SOUTHWEST! ~Candace W (Chicago Suburban)~ Thank you Southwest
Amazing
by YB Beauregard on 2020/06/25 01:15
Southwest offers the best service to its customers and delivered a phenomenal app. Thank you Southwest and God Bless 🇺🇸.
Unreliable.
by SW a member on 2020/06/24 22:45
I always have issues connecting with this app. I have an iPhone. The app is very unreliable. Please fix.
Booking a flight
by fostershark on 2020/06/24 21:53
This app is very user friendly for all my Southwest needs
Difficult to plan trips
by PC Henry on 2020/06/24 19:38
Southwest stopped having an interactive route map, now there is just a bunch of cities that are possible destinations. However, want to find out how to get to that city from a city close to you? Nope, you have to keep guessing until you find out how to get tgere and if an airport near you flys to that destination. Please retain your previous workers, this app has gone way down in quality...
Amazing
by B. CarlaV on 2020/06/24 18:52
Love flying SW. Always treated like you really care about your passengers
Stop the spam!
by Newton42 on 2020/06/24 15:33
Don’t ever use the notifications for your spam about deals. Don’t ever do it! Notifications should only be about my flight information. I don’t care about your sales, or new flights to Hawaii. Don’t make a good tool useless and waste my time with your crap. I’m going to keep giving you 1 Star for every update until this is removed.
Nothing better!!!!
by Angels Flying High on 2020/06/23 13:01
Nothing compares to SW Flights and Service ...
Best Service
by Deany Strong on 2020/06/23 12:35
Very friendly airline, excellent service, very good prices.
SENIORS & Disabled
by Marto5 on 2020/06/22 00:06
Southwest has been wonderful in helping assist my senior mom and arrange for curbside wheelchair assistance to get to arrival gate and on departing flight, making sure she arrived safely from gate to her car pick-up curbside as well. Thank you Southwest. I so appreciate you being there when I could not! ~Laura M.
Hard check in
by Moises.Navarro0423 on 2020/06/21 21:47
Takes too much time and many steps to be able to long into account, give reservation info and check in. On the home screen there is an option to add the travel funds for the past cancellations. I added four different codes, not a big deal I thought. But when I was going to use the funds I had to re enter the codes. Why? Why? Why? I was signed in to my account the first time I entered the codes, then 3 minutes later I tried using them to buy another ticket and I had to do it all over again. I did not even sing out. Have your software save the codes that way you don’t have to enter them over and over again....!!!
Super dee duper
by F$u$n$&addicting on 2020/06/21 17:33
Ok so LOVE Southwest Airlines but I was saddened with this trip there was NO humor as usual. Staff was perfectly friendly and hey I arrived safely to spend Father’s Day with my pops but please bring back the funny stuff!
Fixed
by mrussell64 on 2020/06/21 13:11
I didn’t move my review all the way to 5 because there’s a problem when I have to call back to fix it. But fix it they did when I talked to the right person !!! They refunded my overcharge !!
Best airline ever
by Tamerad on 2020/06/21 12:15
We have a small airport in the town we live in that does not offer Southwest. Sometimes we have to use this airport and we are always disappointed with the airline that is offered there. So we much prefer making the 2.5 hour drive to another airport so we can fly Southwest. The service is great, we love the fact that we don’t have to pay for our luggage, if something comes up and we need to change our flight is easy to do so. All their employees have always been over the top helpful. And the flights are generally on time. We love Southwest!
Awesome
by DK737 on 2020/06/20 23:48
Great and easy to use!
Best Customer Service
by xeink on 2020/06/20 22:00
I mixed up flights, missed it, they resolved all my issues fast
Issues entering info
by TFerbie on 2020/06/20 20:41
I had to go back and forth between a text and the app. Each time I went back to the app I had to re-enter all of my payment info.
I Love This App
by KurtisT60 on 2020/06/20 19:48
I am a frequent traveler, and this app does everything I need, the way I expect it to—which is fantastic. And when I buy tickets, it applies my frequent traveler and TSA PreCheck numbers reliably (which not all airline apps do, in my experience). What more can you ask for in an airline app? P.S. 6/20/20 - Thank you thank you thank you for adding the “View Funds” feature.
Was hoping for more
by Barrel77 on 2020/06/20 18:53
So disappointed that the app still requires you to enter the confirmation number associated with each travel credit that you have. Why not just look up all travel credits associated with the Rapid Rewards number and display them in a list, with the confirmation numbers and amount of credit for each prominently displayed? That’s what I thought we were going to get with this “enhancement “.
Great App! Great Airline!
by Con Wheezy on 2020/06/20 18:45
This app is so easy to use that I have done all my bookings and flight changes through it. I haven’t needed to use the Southwest website because the app is so easy to use and take care of everything. I can’t say that for any other airline app. Not to mention how awesome Southwest itself is (free Check’d bags, no change fees, great customer service, etc.)
Luv for SWA
by jim0325abc on 2020/06/20 15:03
Great employees
Unhappy customer. Price changed as booking
by aaron foster 22 on 2020/06/20 02:55
Plus you canceled my flight prior due to bad weather
Logout issue
by HiltonHeadHappy on 2020/06/20 02:46
Would be helpful to not log accounts out with updates of the app.
Customer service grate
by mommadee1 on 2020/06/20 01:58
Awesome
Southwest
by Gdansk agog on 2020/06/19 22:40
I love flying Southwest always great prices and they don’t charge you for your luggage
Booking
by wthhowmanynames on 2020/06/19 20:49
Easy to use and understand
Everything in one!
by Messicacatz on 2020/06/19 19:06
This app is the greatest! I can book, reschedule, check in, and it all works flawlessly! Thank you, Southwest!
Love it!!!!!
by Polo1521 on 2020/06/19 18:57
Very easy to buy and board!!!
Flight change
by Cad4bj on 2020/06/19 18:52
I just booked yesterday and then we had a change of plans Had to change flights Very simple process with the Southwest app Anxiously awaiting a trip to normalcy
The bomb
by godbeglirified on 2020/06/19 16:49
Literally one of the best useful apps for flying ever
Happy!
by ksip on 2020/06/19 16:37
Thank you!
My booking
by jjjjjjjjjirvin on 2020/06/19 16:12
Very quick and easy
Love SW
by KennMac56 on 2020/06/18 22:44
We used to fly United and now all Southwest couldn’t be happier nice to be treated like a human and with some humor
We love to travel southwest!!
by Kat013inla on 2020/06/18 22:09
We love traveling southwest. That are always accommodating.
Best airline!
by herbdoll on 2020/06/18 19:12
We luv s w
Southwest, fly with the best!
by big poppa25 on 2020/06/18 19:05
Always polite professional and courteous. I would not fly with anyone else, even if cheaper. I am a repeat customer!
Love Southwest
by kbofnh on 2020/06/18 12:46
In these days of cattle car feel of air travel, Southwest has been most consistent with my trip arrival and departure times. The attendants always seem more pleasant and genuinely concerned with passenger comfort. Their app is very easy to use and always provides me with the info I need. If they fly there, Southwest is my first choice.
Love, Love, Love
by Kelsco2 on 2020/06/18 04:27
By far my favorite airline!!!
Web site
by DRUMMERDOC1 on 2020/06/18 04:18
Very user friendly site. Was able to go back and change dates with ease... and no sudden rise in airfare! How about that?
Awesome
by tyu bno on 2020/06/17 21:53
Just a wonderful company .
The Best
by 🧐🙃🙂 on 2020/06/17 20:36
This was so easy… Totally intuitive and took three minutes to buy tickets with my points. Your site is the best one I use!
Love SW
by ColaRich on 2020/06/17 15:49
Southwest is the best.
Easy!
by Traveling Friend 100 on 2020/06/17 13:04
Easiest to set up and change air travel plans. Also love that first couple of bags are included. Less decisions to make.
Value
by TAhmadian on 2020/06/17 11:01
Southwest offers me a value. Great service at a fair price. Thanks Southwest!
Easy easy easy !
by Justachic26 on 2020/06/17 07:15
Love the app, super easy. No complaints here.
Best way to travel
by Meek#1 on 2020/06/17 03:30
Southwest has by far been my favorite way to travel. Booking is easy and the flight prices are reasonable . Plus customer service is great!
Just love Southwest!
by pet tranr 09 on 2020/06/17 02:00
I just love Southwest, no hassle, no worries, great service!
I Luv Southwest!!!
by Bulldog 00 on 2020/06/17 01:44
The Best!!! I’m getting flights for a friend! So easy! Thank you!
Great Program!
by ima904 on 2020/06/17 01:05
I have never had such good luck with booking flights on my reward program. SOOOO worth staying with Southwest!
My experience
by Ilovemymoo96 on 2020/06/17 00:50
Very satisfied
Always friendly and helpful
by guadupegirl57 on 2020/06/16 22:03
Always friendly and helpful
Trip funds
by KLQL8R on 2020/06/16 21:48
I don’t like to have to type in confirmation numbers to use trip funds. It is hard to find them.
Easy APP
by Higgans11 on 2020/06/16 21:21
The APP is so much easier to use then others it’s like having fun before your trip begins.
How to use travel funds
by Margaret Hansen on 2020/06/16 21:10
I’d like to use travel funds but I think my flight is charged to my credit card. I did not see a way to do this - use travel funds. How can I back out my cc and use travel funds? Otherwise your web site is great. Margaret Hansen 74489306. I can’t see my confirmation number from this screen.
Thee BEST Airline!!!!
by MasterNailTech on 2020/06/16 21:09
I’ve been traveling on Southwest for many years. I have yet to meet a Southwest employee I didn’t enjoy talking to. Southwest employee’s are fun and innovative and they have great jokes that makes everyone’s day. From take off to touchdown, Southwest takes care of you!
Never Fails
by David1725 on 2020/06/16 20:47
I’m one of the original stockholders when it only flew between 5 cities from Love. I remember when flight attendants wore mini skirts and served alcohol straight from the bottle. But 40 plus years later I still fly SW. I’m never Disappointed.
Best airline
by Deemoney ❤️ on 2020/06/16 20:42
I love Southwest Airlines ❤️
Flight change
by Sheila04 on 2020/06/16 17:25
This was very easy and convenient to use. Thank u. And no extra charge. I love southwest
Best airline ever.
by Mutant At Table Nine on 2020/06/16 17:09
Easy to use app. Fares are the best.
My experience on Southwest Airlines
by #1 Munchie on 2020/06/16 15:06
Been flying Southwest for years, always a pleasure. Kudos Southwest👍
Wife and I. Frenchy and Carol.
by Frenchy and Carol on 2020/06/16 10:22
We love southwest because we can change flights when needed without loosing anything.
My #1 Choice
by klandry04 on 2020/06/16 04:20
Obsessed! Always & forever my favorite airline. Can’t wait to hopefully work for them someday! The best deals and the best customer service on AND off the plane! Huge Southwest Airlines fan.
Review
by Pita23232323 on 2020/06/16 03:24
The best airlines company ever, excellent service, excellent options, excellent prices, you are the best, you are awesome!! Thank you!!
Disappointed
by slhdwh on 2020/06/16 02:35
We paid for a nonstop flight and 2 stops added without discount offered.
Disappointed
by The katzmeow on 2018/07/06 00:39
I have had fairly good luck w/ this app, however this review will highlight the reason NOT to pay for the Earlybird Check-in (36 hours before the 24 hours check-in). It cost $15 and you would think that you get a preferred boarding position in line. I was unable to do this on the app, even though it has a place to put your information and credit card data in, but no place to submit after all of your personal information has been entered. I finally called the Southwest rep and she completed the transaction via her terminal, (well within the 36 hours requested) however, she was unable to tell me my boarding letter and number. I would need to check-in during the regular 24-hour booking. When I received my booking I was shocked to find I was a B-13 and a friend who was traveling with me and chose not to pay, was a B-2.!! I called the SW rep and was given a feeble reason “that they just log in and give you a boarding number that is available at the time. They do not check to see if other passengers have a number higher than yours.” WHAT!!? Then what is the reason passengers PAY for a FAKE 36-hour boarding pass. Learn from my mistake and DO NOT PAY for an inflated fee that does not get you preferred boarding. Shame on you Southwest!
Great airline but improvements needed
by not a marathoner on 2019/07/25 14:58
Southwest is my favorite airline but I do have a complaint about my last trip from Boston to New Orleans with a connecting fight at Midway. The Plane landed at Midway on time but there was no gate available so we sat on the runway for awhile before being sent to a makeshift gate with no lounge area as far away as possible from my connecting flight which several other passengers were also booked on. In the past when there were delays and long distances between gates the flight crew always allowed connecting passengers off first. I was seated in the back so it took a long time to get off. I am in my 70’s with knee arthritis and cannot run. All signs on the long walk indicated my next flight was on time so I tried to run which is near impossible for me. When I finally got to gate no one was in line to board and it was just 5 minutes to departure. I thought I missed the flight only to find out it was delayed for more than 30 minutes. Signage had not been updated to alert me on the way. Had I been in my 20’s running to the gate would not have been a problem but a little care and planning by your crews could have helped. Please let connecting passengers of the plane first!
Wayne Perry
by Lisjuszoe1 on 2020/01/22 23:06
I’m not a frequent flyer, I probably use an airline 2 or 3 times a year on vacations with my family. We usually fly on one of the major airlines, Southwest has always been the best. They are right there to help if you need any assistance. They have a real smile on their faces and it just seems to be a relaxing flight to your destination. Some of the other airlines have been alright as well , Jet Blue and Delta would be the only others that I would consider. You ask why not American Airlines, well it’s something I witnessed. The head flight attendant telling the passengers that they couldn’t show any respect to a deceased soldier that had lost his life in Afghanistan fighting his country and our country. His wife was there with some honor guards. We were told not to sing god bless America in honor of this soldier because it would be disrespectful to any of the passengers who were not US citizens and it was against American Airlines company policy. I will never ever consider flying with them again. I’d rather walk to my destination instead. I fly with airlines that prioritize with the citizens of their country. And to any of the passengers that this might have effected, that’s to bad. We honor our Heroes in America. Wayne
No need to call “Customer Support” for this need.
by LarryB aka Troub on 2019/09/21 17:06
Needed to change a ticket; departure airport and date. I initially called Customer Support. There was a wait period and the system offered a call back. Since I was on my landline with the information needed on my mobile device. I contemplated waiting for the call back but while looking at the mobile I saw that I could possibly do the changes (modify) myself. I declined the call back and proceeded to MODIFY my flight requirements. The process was GREAT including paying the delta of the fare with my card that was on file. Additionally I could have paid with other options such as Apple Pay and Paypal. In this case the need for human intervention was not needed. However there have been times that is has been needed. So Southwest please do not eliminate your human access/contact for your customers even as AI becomes more prevalent. This will be a major differentiator for your airline. As a cost of doing business. Your overall profits will be rewarded. In summary- instead of waiting 16 mins for a call back. I was able to handle my business with Southwest in under 5 minutes. Again the process was Great!!
Beware Southwest Voucher
by Soon to be previous customer on 2018/04/30 14:02
I received a Southwest 100 voucher from Southwest after spending several hours delayed in the airport. I was pleasantly surprised until a attempted to use it but needed to cancel due to family emergency. What they FAILED to tell me is the voucher number changed to the flight I cancelled thus when I attempted to use it utilizing the voucher number it wouldn’t let me. I attempted to call southwest but this was during the hurricane emergency and several of their customer service locations were not available. I certainly understood that so I went ahead and scheduled my flight WITHOUT the voucher credit. Finally I got ahold of someone who said they could extend for another year because of my trouble and they could see where I had flown again with the voucher but they encouraged me to wait a couple of more months to call and extend since they could only do it once. I did so but the person I got said no. I explained to numerous phone calls and what I had been told but again was said no and no dialogue had been entered into my record. Be careful with your voucher IF you receive one. Southwest does not have the customer service it use to have.
Dr Sue E Pressman
by Mama of Leleondakeys on 2019/05/26 15:37
SWA is always my first airline of choice. The customer service is the highest, in my opinion, in the airline industry. I once lost my wallet on the flight. Not only did they find it and contact me, but it was sent to the headquarters and mailed back to me with everything in tact!!! Including all the money!! Southwest Rocks!!! Please; never go out of business!!! In contrast, I once left my beautiful leather jacket on a Delta flight. The plane was still at the gate and when I realized, almost immediately, that I had left the jacket in the overhead bin, I reported it to the gate attendant. I got no help and never got the jacket back. One other time with Delta, I had to check my bag at the gate because the overhead bins were full. That had valuable personal items in the bag. The bag was stollen, no ID put into the computer and I never got it back. For at least 5 years I have put Delta airlines out of business, in my mind. Again...Southwest is the B E S T!!! Every other airline and many other industries can learn a lot by paying attention to the SWA business model. Dr. Sue Pressman Licensed Professional Counselor Certified Career Counselor Board Certified Coach
Perfect Model
by Niki Bray on 2019/10/19 12:00
I love the business model of Southwest. People are treated equally based upon needed. There is no classism built into the business model of Southwest. Those with greatest needs are serviced first and then everyone else has an equal chance to sit anywhere in the cabin of the plane they choose. No curtains being pulled to divide customers based upon class. I love this! At the most, you can pay up to $50 to improve your number in line for entering the plane. This fee is not so high that only a few can afford it and it’s the max fee, your fee could be as low as $15. The pilots and flight attendants are friendly and seem to enjoy their job. They deal with passengers who out of compliance with federal regulations (such as being on a phone call after the door has closed when pushing away from the gate) in a friendly and gentle manner. If there is a Southwest flight available for my trip, I will always choose Southwest over any other airline available. Thank you, Southwest. We see the efforts your company is making to do good business. You’ve earned a loyal customer in me!
Problems with booking
by Aplem84 on 2019/03/25 00:02
I was disappointed with booking a flight. I am planning a trip to Chicago, and there was an option to sign up for a credit card and receive $200 dollars credit on the flight that I was booking. So I applied and qualified for the chase credit card. I went through the entire booking process and when I got to the last step there was an error that said that the phone number I entered was in the incorrect format. I tried like 20 times, and know that I put the phone number in correctly, there’s no other way to put it in. I kept getting the error and eventually the offer had expired 15 minutes later. I am very frustrated that this happened. The next morning I called SWA, and the representative told me that there was nothing they could do about it. She told me that I could call chase and try to figure it out with them. After I called chase, the representative told me that I would have to call SWA and they could help me figure it out. Sadly there was no resolution. I applied for the credit card to gain some points on future flights and I can’t even use the incentive that they promoted on the bottom of the screen. My credit card doesn’t even arrive until a month after I get back from my trip. Please fix this problem so another person doesn’t get as upset as I am right now.
Good app overall, enhancements needed
by DLhuegs on 2018/01/23 20:35
The app is great if you’re booking your standard one way or roundtrip fares. It would be nice if you could book multiple destinations and legs of a trip within one booking in the app the way you can on the website. Also, it would be great if you could purchase inflight wifi from the app since our credit card and info is already attached there. Currently, you go through the website and browser. Also, if southwest could figure out a sign-in situation for the wifi to use on more than one device you own, that would be great. I had to pay $8 twice because I purchased the wifi on my phone first and then realized I needed to get work done on my laptop but could not use the same connection on more than one device. I believe Delta has figured it out, but it would be a great enhancement so I’m not double-paying or have to change my phone plan to use that as a hotspot for my laptop. If we’ve paid for wifi, it’s fair to be able to use it on multiple devices you own through some sign-on feature.
Why I Prefer Southwest
by ljcrist123 on 2018/02/17 17:35
My job requires that do a lot of traveling, the majority by air. Southwest makes flying easy for me. The Mobile App is quick and easy to use. If I need to change a flight, that is so easy and I really appreciate no change fee! I don’t have that with other airlines! The No Baggage Fee is the reason I started with SW, but the convenience of flying with them has kept me as a customer. I love the no hassle boarding and open seating policy. If they flew more routes to the Northeast, I would never fly any other airline. But the real reason I am a true SW Flier is their employees. Whether it’s the Sky Cap, the Counter Agents, the Flight Attendants, or the lady in the Lost Baggage Office (yes, it does happen) I have found all SW employees to go above and beyond what I experience on other airlines. They seem to really enjoy their job. And for the pilots (of which I’m a member of the club and tend to grade landings) you are the best! Keep doing what you are doing and I’m a Southwest customer for life!
Mobile Boarding Passed with Multiple Travelers
by Jackie Lee😫😫12764929 on 2019/03/28 11:20
Recently we purchased tickets to flight to California for a family trip. We had one reservation but 5 travelers total. When we tried to check in outside the 24hr window, the app gave some odd error message stating that this reservation was not eligible for check in, which is not true... we were outside the check in window, but we were eligible for check in. Once inside the window we were able to check in, but we were not able to download the mobile boarding passes. Instead we were directed on the app to go to kiosk and print them. In doing web search on SWAs website about multiple boarding passes with one reservation it apparently is doable, but when I called customer service to inquire they state that it’s not doable...so which is it? We recently flew with American Airlines and I was able to do this with their app. We simply checked in, downloaded the boarding passes and airdropped them to my family. Since SWA prides itself on its innovative and progressive approaches, I wonder why they can’t get with the times and fix this seemingly simple issue. As a long time customer, and someone with a large family, traveling can be a hassle, so if SWA can make our lives easier by fixing this we ALL would be much appreciative!!
Desiree Guerra
by Desiree Guerra on 2018/10/15 12:47
I am beyond disappointed. I called day before yesterday to change my flight because I was concerned about the weather. I specifically asked the customer service representative if my early bird would transfer. She kept me on hold for 10 minutes then told me that she had to do some investigating and it did transfer. Even sent me a second email showing me it transferred. When I checked in this morning to my surprise I did not get early bird. So I call and the next customer service rep I talked to gave me the run around and basically the first customer service rep had lied to me!! So after paying an additional $126 to change my flight I now how no eRly bird that I paid for and was told did transfer. Then I was told to call another customer service number to address this issue and I was on the phone waiting for someone for 30 minutes!!! If I had known Southwest was going to be so cavalier about taking care of their customers after the money has been spent I would have never given them my business. Just a suggestion, pay the extra for a more professional airline. It’s worth it!!
Horrible experience
by Jaidennnnnn on 2018/06/13 15:57
The customer service was very rude. I have been on a plane over 10 times and Ive always had great friendly/funny Pilots, flight attendants, anybody working on the plane that Ive encountered customer service with. And to me thats one of the most important things. They were EXTREMELY rude while I started to feel sick on the plane which has never happened to me before I always have great flights with no problems, but usually I fly through Delta. I will NEVER fly with Southwest again because of how rude the workers were to not even just me. They were also super slow on getting our drinks out and no snacks were offered, which I thought all airlines offered snacks. And when I was using the bathroom I had forgotten to lock the door, one of the ladys working knocks and then OPENS the door to tell me I need to lock it. Luckily I wasn’t in the middle of going to the bathroom I was just about to wash my hands...I didnt notice if maybe the door was slightly open and she saw that I wasnt going to the bathroom so she opened it..but either way I thought it was rude of her to just open the bathroom door knowing I was in there. I didnt happen to catch the girls name that I had bad experiences with but she had short blonde hair, slightly bigger.
Online Checkin/ preboarding handicap
by GGR40 on 2019/12/30 04:11
The checkin process was utterly horrible, my nephew checked in for a flight that departs earlier on a Monday than my flight. I, like many others who want a decent seat on my flight timed my checkin exactly 24 hours out to the second and I was given spot B54. The same boarding position that was given to my nephew who checked in 45 minutes later than the 24 hour mark, for a more in demand flight. I felt utterly disgraced and embarrassed by southwest’s negligence and maltreatment of my checkin. Now don’t even get me started on how I was screwed over on a previous flight. I was in a wheel chair and was supposed to be preboarded however, the other disabled was brought onto the plane by the porter while I was waiting to be helped onto the plane. As soon as the other handicapped passenger was brought into the jetway the announcer stated that all other preboarding passengers could begin boarding while I was left in my wheel chair baffled and helpless. She should have waited for me to be helped before giving the other able bodied passengers permission to enter the jetway. I was forced to struggle to my feet and limped over to the jetway entrance. I have been a faithful southwest customer for over 20 years and I hope these atrocious mistakes aren't repeated in the future.
❤️
by Frog2019 on 2019/10/01 13:24
I love flying Southwest. I usually am one of the first to board and I prefer a seat in the back. However, my biggest complaint, is when there are delays. The delay is not the problem so much. But, when I have a connecting flight, and now only have a short window to get to my next flight, perhaps the airlines should consider letting connecting flights people off first. My last flight I paid extra for early boarding. My flight was so delayed that I made sure to sit in the closest seat near the front. Even so, by the time I got off, I was literally running to the opposite end of the airport to get my connection. The plane had already started boarding when I got there. What’s worse, the flight attendants knew I had a connecting flight which started boarding before the door opened on the flight I was currently on. Perhaps, when delays happen, it would be polite to let people who have connections get off first. Especially when the connecting flights are that close to leaving. Delays are going to happen, I’m good with that, but show some appreciation to those of us who have connection and a short window to get to them. ❤️
Not accurate reservation info
by matchymom on 2019/05/28 16:04
I had made a round trip coast to coast reservation. A confirmed email was sent with the right itinerary but when I logged into my SW app account it showed a different return itinerary that was clearly incorrect. Had to call SW to make sure my trip was correct before I flew. Had to be on hold for 15 min before I could talk to someone. Very inconvenient and didn’t want to have problems if stuck in another state halfway through my trip. Also paid for Early Bird check in and although I got A39 boarding for the initial 1.5 hr part of my trip, the second part and longest 3.5 hr ride, had to change planes and boarding was a B04. Personally for that Early Bird check in money you should get A boarding assignments even if you have to change planes. I have gotten better boarding assignments when checking in on my own and didn’t have to pay a fee. I do always travel with SW and enjoy the airline but have had problems with their online app more then once. I have flown other airlines and they have always changed my seat assignments which is absolutely a “no no” to me, since when I booked they give you a choice to pick from available seats and not always the seats that we were changed to my family was not able to sit together.
Total disrespect for paying customers
by Kimcanuck on 2019/12/04 19:45
If I pay extra for early checkin I expect to board before 6 year olds. If two announcements are made to not store coats in overhead or put both your carry-ons in overhead until boarding is complete I expect the flight attendants to do their jobs during boarding and shut people down who do it. Even just supporting me when I point it out and move the coats so I can stow a roller board would be appreciated. Instead they shrug their shoulders. Ridiculous. What constitutes a disability for this airline seems to be the personal decision that one is entitled to board early. Is all of Phoenix disabled? If you need more time to board you need more time to deplane. These people should sit themselves down after the plane lands so those of us who wait our turn can get off first. How do these people reconcile their right to board early for free when they don’t check their roller bags and manage to get them up and down without difficulty? I will never fly on this airline again if I have another choice. You have completely lost sight of why you became popular with people who are frequent flyers. Paying for early checkin should not be “got lucky”. Families should wait until ALL people who paid early have boarded.
A great suggestion from my Sis
by I LIKE FREE 1965 on 2018/10/07 15:57
While planning for this trip to see my Sis in Washington, I must have looked on every site and looked up every travel carrier there is. A very slow and tedious process. I was so done and about to give up because I could not find what I wanted which was a cheap trip from Seattle, WA to Long Beach, Ca where I live. I did not want to be anywhere near LAX’s chaos, I just wanted to get home quickly. My Sis suggested Southwest which I was surprised that I hadn’t checked out. Booked me a trip just like! THEN - my hubby told of a time conflict he had - he had to be back in LBG on Monday. No problem, I thought, I’ll just talk to a rep to get the date changed. And I did talked to the rep and she assured me of the change. I printed out the tickets, didn’t look at the dates and left. (My bad) It wasn’t until I got ready to check in for the flight that I started having problems. Called a rep and guess what- no dates had been changed. Had to cancel so many things - horrible! The rep I talked to was so nice -LIZ - which why the rating is as it is but that rep bought it down. You only had ONE job...
Companion boarding pass
by ho hell on 2020/02/12 11:41
Remarkably, a couple of weeks after I left the review below, and gave a one-star rating to the app because of it, I got an email informing me that the app has been updated to address this limitation. Now, up to 8 people in a reservation recorded can check in and see their boarding passes on a single mobile phone/device. That’s amazing responsiveness, and I have adjusted my original star rating from one star to five stars ! I do not like that you require my traveling companion to download the Southwest mobile app, in order to see her mobile boarding pass. It would be preferable to allow me to see both my boarding pass, as well as my traveling companion’s boarding pass (who was booked in the same reservation record) on the Southwest mobile app on my phone. Instead, I can only see mine on my phone, and she was forced to download and setup the app on her phone in order to see her mobile boarding pass on her phone.
Flights from Chicago to Phoenix
by Ms.T, aka JenJen on 2018/01/12 23:51
I’ve flown with Southwest a few times & I was pleasantly pleased. The Flight Attendees were very kind to my very talkative grandson. They not only kept him amused, but kept the hot chocolate coming, even a package to go upon leaving the flight. He still raves, saying those were my friends. He says ,”they really cared about me Ms.T, they really did. I am now & always looking for senior discounts & or just discounted flights period from Chicago to Glendale via Phoenix Airport and there are never any listed. Saddens me that all other destinations have discounts. So I am wondering what’s the reasoning differences. When I fly from Chicago to Glendale via Phoenix Airport, those flights are always filled, as on my return flights also from Phoenix. I plan on flying to Glendale sometime after the middle of February from Chicago’s Midway Airport to Phoenix Airport to reach my destination of Glendale Arizona. Thanks in advance for taking time to read. Virginia Taylor again Thanks You ....
Don’t Use App for Check-In
by murph3598 on 2019/12/27 15:28
The last few times I’ve used this app for check in, I have had less than stellar, or responsive results. I’ll hover by my phone waiting for the minute to turn and then refresh the screen waiting for check-in to start. The minute turns, I refresh the screen and...”see agent at gate”. I go back to the home screen again, attempt to see there details of my trip and see the check in button and...”see agent at gate” comes up yet again. It’s not until the third time and about a minute of screen refreshing later that the check in button pops up along with a “C” or high “B” at best group boarding pass. I thought this was a one time fluke, but I’ve tried checking in over WiFi and over the network, and have had the same results twice in a row. I assume the experience must be better over a computer, so I’d heavily recommend using that if you don’t want a C boarding pass for trying to check in the first second you can. Otherwise, the app works fine, but since Southwest is open seating, check in responsiveness has an immense impact on the experience.
Early bird status
by grequent flyer on 2019/01/28 20:50
Paid extra money for my wife and I to take a trip to Fort Myers Florida. The day we left Ohio we knew there was a storm coming and we were glad we would be leaving before the storm hit. Well, left engine would not start and we were 3 hours late leaving Columbus. Got to Nashville where we were to transfer and of course missed our connecting flight! They put us on a flight back to Chicago, into the storm, where our next departure was delayed and we were among the last 3 people to board the plane!! Today I check in for the flight back to Columbus and after we paid for earlybird seating we are B6 and B7. So much for the extra money we paid!! No offer from Southwest to refund anything. Second time we have been in B. In case you don’t know all the family’s also board ahead of B section after A! My last time paying for earlybird and probably last flying with Southwest. Ps. I was a Southwest member!!!
Customer Service
by rpmaniac on 2020/04/29 14:16
I have never had better customer service than Southwest Airlines. My wife was off with a friend to California when her friend developed a serious health condition. Her friend was from Nashville and she wanted to escort her home as the doctors said she should not fly alone. She initially called customer service and was told she would have to purchase an additional ticket for the leg fromCalifornia to Nashville. When I heard this I called customer service and got a retired military guy in San Antonio. He simply said “Hold my beer and watch this”!!!! I wish to this day I had gotten his name. He booked my wife and her friend to Nashville at no charge, had a wheelchair waiting at both airports and escorts. He then booked my wife home same day later flight after she handed her friend off to family in Nashville. NOW THAT IS WHAT I CALL CUSTOMER SERVICE. I only hope that the retired soldier reads this and understands that I truly appreciate his kindness and for all of his help.
Some things I wish I could do
by jokaye365 on 2018/08/03 14:38
With string enough internet, updates are timely and booking is a clear process; the app has never failed me! But there are two things that would make it more convenient. 1. A Check In button below the next upcoming flight. If my confirmation number and travel information is in Trips, why do I still have to go to Check In and enter my confirmation and name? As someone who tries to wake up 24 hours before my flight in a panic to check in, this would be really nice. Unless they’re doing this on purpose. 2. I’d like to be able to keep travel funds in a place attached to my account then deduct from them when I book instead of constantly having to enter them as a payment option. I can save credit card info so why not travel funds? Simple shopping platforms apply credit saved to purchases and note the difference of values. This should be for browser and app options. I can also see this inconvenience as purposeful if they want folks to forget they have travel funds.
What is wrong with your app?
by Skybubbles on 2018/07/21 19:51
Are you aware that when you try to book a flight whether it is round-trip or one way, is soon as you put in the date, There is no area to click “done “for the flights to come up on those days. Instead the only option you have is to hit the back button which takes you right back to the current day You are in and then you have to search for the flights and scroll forward through all the dates to get to the ones you are specifically looking for. It is the most frustrating thing using this app. How come all other airlines have it correct with the done button after you plug in your dates. Nobody should have to scroll all the way through ahead to find their dates because your app let you click on future dates that you’re looking for tickets, but then doesn’t upload with those dates. Can you fix this fast?
App is limiting...
by 29 years burnin' down the road on 2018/03/12 17:14
You can’t look up or book international flights using the app; you need to use the desktop site. It is annoying that you can’t switch between dollars and points while looking up flights; you need to start a new search if you want to view dollars instead of points and vice versa, even when it’s the same flight search. Southwest, can you please have your webmaster add that feature? Thank you! Also, we should be able to revise our travel companions and make account changes using the app (and website) instead of having to call. Southwest is always my first choice when flying! I use the app when possible but find it necessary to use the desktop site or call when the app doesn’t facilitate, and why provide an app for your customers if it is less convenient and not equal to what you can accomplish on the desktop site? I know these are first-world problems, but I’m just sayin. I love Southwest. Amazing customer service, great policies, and they get me where I need to be (with very reasonable prices). Yay!
Best app I’ve used!
by Subway surfer awesome person on 2018/05/17 00:26
Never have issues logging in and using this is a breeze! It’s not slow like a lot of apps with constant buffering etc and I love how fast it connects and every change made doesn’t slow it down. I and love how it keeps all my flight info conveniently located in a press of one button! I can see my upcoming trips and any future ones I’ve booked. All my trips I’ve easily booked on this app since I’ve had it.... going on a couple years. The convince of changing or canceling flights is as easy as booking! Also tells you how many rewards points you have and the option to use it or not when booking. The only down fall is I cannot yet book international flights and I can’t have access to any refunds owed to me by changing flights when I should be able to see what dollar amount I can use when re booking my next flight! All in all it’s my favorite app to use next to Hotwire!
Check In
by Santa Monica Gal on 2019/12/25 13:17
I would have given this app 5 stars if it wasn’t for the check in feature glitch. The check in feature has repeatedly given me multiple error messages when trying to check in 24 hours prior to several of my flights. For example, this morning I tried to check in for my upcoming flight, but I was delayed due to a glitch in the app. My flight is at 6 am tomorrow, so I hit the check in feature on my app right when the phone turned 6 am, and followed the prompts to check in. The app gave me the error message that it was unable to check me in and to contact a gate agent. I exited the app multiple times and went through the process again and again, until it finally allowed me to check in. This is not a one off either and seems to happen every time I try to check in for my flights and I end up with a late boarding pass. Other than this annoying feature, the app is great for making reservations, but this is a pretty big deal considering that the seats are selected based on your position in line.
Doesn’t provide important info. Terrible UX.
by Lindsey Bowshier on 2018/08/04 18:02
If I’m logged in and click on flight status, I still need to type in a flight # or search by departing airport, etc. How about defaulting to showing me MY next flight? Isn’t there a pretty good chance that would be the info most people are after? I used the app to check into my flight and still had to get a boarding pass printed at the counter. And after checking in on the app if I wanted to view details of my flight A) had to enter the confirmation # again (which required me to go to my email to copy and back to the app to paste) and my first and last name (again, I’m LOGGED IN) at which point I have to “check in” again. And B) it shows my departure time for the first and second flight but no details on where my layover is and for how long (unless I do the math—adding the duration of flight 1 to the departure time and account for time zones except I can’t see where the layover is to know what time zone). Is it possible there is something broken? There can’t be this many people who fly and love Southwest if they are using this worthless app. It’s a seriously frustrating experience.
Customer Service
by JACG53 on 2018/04/22 16:10
On Friday, March 23, 2018, customer service rep #40 (Josh) in Oklahoma City was absolutely amazing & a tremendous blessing to our family. A family member has terminal cancer & is required to travel to Houston M D Anderson hospital on a regular basis. The hospital changed the schedule in March on short notice. The fare change cost was $600 & my family could not afford it. Our family member was in great distress when the customer service rep they spoke with was of NO help, they thought they would have to drive or miss an important appointment ( they are in no condition to drive the 9 hour trip). I called after learning of the situation & Josh saved the day! The stress of the disease is more than enough to handle, the financial burden it brings can destroy the last thread of hope. I want to commend Josh for understanding the situation & assisting us in removing both mental & financial stress. The 1st was unkind & uncaring. It’s people like Josh that keep us loyal Southwest customers!
Frequent Flier/E-boarding
by bwaryasz2016 on 2019/05/10 01:32
I fly SWA quite frequently primarily between Tampa International Airport and Bradley International Airport (Connecticut) where I rent a car and continue along with the business at hand. I have flown with hard copy boarding passes and have used e-boarding passes. I love the idea that I can use my cell phone to manage boarding passes for myself and anyone flying with me. This is a HUGE convenience when traveling with mobility impaired individuals or when you have to carry additional carryons for medical equipment. The one downfall is if you have to request pre-boarding for any reason your mobile app won’t show it and you will still be forced to show the hardcopy boarding passes for you and your parties. I wish the app would allow for the e-boarding pass to reflect a pre-board status. I also love that the app is relatively easy to navigate and shows real time flight details for your flight.
Frequent flier
by Carmie83 on 2019/04/06 15:49
While I LOVE to fly Southwest Airlines, I don’t love the app because it doesn’t allow you to use credit points for previously canceled purchases. Also, with my last two attempts to book and purchase flights, the app added $20+ onto my purchase. Is that a standard charge now or a glitch in the app? What I also do not like about the app is it doesn’t allow you to make requests for wheelchair assistance within the app. If that were available it would be awesome! Lastly, the app doesn’t allow you the option to pay between either PayPal or other credit card(s). In other words, if I decide to pay with my credit card now but on my next purchase the PayPal option is no longer available. How do I get this option back? While the app is great for straight forward transactions, I feel having these other options would greatly enhance the app experience.
We Love Southwest
by Z3P3Sufi on 2019/12/13 14:56
My husband and I are lifetime travelers on multiple carriers and have travelled on Southwest Airlines for 40 +years. Has been the easiest most reliable company for us as we always know we can expect high standards and never are disappointed. They always get us there safely first and foremost and on time! This past summer we had the experience of traveling on a low fare European carrier and had the complete opposite travel experience. It further highlights what separates the great carriers from all the rest. We knew how GREAT of an airline Southwest was before we our travels overseas and know even better firsthand how fortunate we are to have this great airline that works hard to make all our vacation plans as well as business trips happen safely and with a “ heart “ in all that they do. They truly are the one large corporation that still really cares about its customers. Thank you Southwest!
Expensive for earlier flight
by AjDrew02 on 2018/06/16 23:19
I LOVE flying SouthWest. Easy ap, quick flight to the beach from Nashville, and I enjoy the jokester flight attendants. (Love that part!!) I did make a mistake and booked our vacation to end by flying home on Fathers day. My ex-husband has been a great sport and hasn’t given me too much grief, but I know he’s bummed. I just logged on to see there is a flight that will get us home at 9am instead of 9pm. I’ve coordinated with his wife and we will surprise him with his sons being home to spend the special day together. On the flip side, my mistake is costing me roughly $500. :x I realllllllllllllllllly wish there was a “one time waive of fee for being mindless and not thinking of others” perk so I wouldn’t have been charged so much money for a flight that clearly had the open space.....but in the end, it was in fact MY error. And it will not stop me from continuing to fly SW or promoting the airline. I’m just salty for having to take responsibility for my own actions. Lol
Impersonal
by dissatisfied flyer on 2019/06/21 12:18
SW used to be the funnest airline to travel and I prefer to fly SW, but the friendliness of the staff has sharply declined, the flights are overbooked, and the choices out of Nashville, TN leave a lot to be desired. I’m considering switching to American because 90% of my travel is to Charlotte, NC and SW rates aren’t really that competitive anymore. I was a huge SW fan and highly recommended for years, but my opinion is changing and I’m really disappointed. I read the SW magazine while on a flight and read about how friendly the staff is and that is not the case for the Nashville, TN flights - actually the flight attendants can be quite rude and at a minimum, make me feel like they are not concerned with flyer satisfaction anymore. I used to never have to put a bag overhead (I’m 5’1”) because an attendant would offer help and now I rarely am even asked if I need help. Please go back to the SW that made you the airline of choice.
Customer Service
by Samidon66 on 2020/03/27 15:59
I am not one to write reviews but I wanted to take a moment to say heart felt Thank You to the Southwest Gate Agents and Customer Service. From the start of my flight the gate agents have been so helpful as this was not a planned trip. This was last minute to see Mom who passed a little after I landed on Ontario. They me with my boarding as I was as flustered and recently had major shoulder surgery and have trouble managing luggage. Their kindness helped make the trip a little more bearable. Customer Service who has helped me with my flight to get back home after multiple cancellations. Their patience and kindness as well helped make things more bearable. I am booked to head home 3/28 and hope to be home soon barring any unforeseen circumstances. With all that is going on with virus Thank You does not seem to be enough for the kindness and help given by your employees. Thank You Southwest!
Southwest is the best airline
by Paul A #9 on 2019/10/30 12:41
Once I “discovered” Southwest I’ve never looked back. I am from time to time forced to fly one of the other airlines but that just serves to remind me of how much I appreciate Southwest. The best feature: no change fees!!!! None! Try changing your flight on those other guys. Ha! $200 please! Southwest has been extremely flexible and they actually work with you. Customer service is excellent, the flight attendants are great and they get you to where you need to be. Plus their rewards program is not just a carrot on a stick like the other airlines, a moderate flyer like myself can actually achieve status. Sure there are no business class seats and if that’s your thing then go for it with those other guys. And good luck getting upgraded, maybe on a flight to nowhereville. I’m happy with the real benefits that save me money and the services I get with Southwest.
LOVE IT 😍
by s_casasa on 2019/07/21 00:09
This is such a good app! I love how you can watch free movies, live tv, and text without delay! It just makes the flight so much easier! Me and my little brother flew from Denver to Nashville on our own at ages 11 and 12 so having this app for my 11 year old younger brother made our (mostly my 😉) trip a whole lot easier(and I’m guessing it would make it easier with younger kids to)! It was also really nice to be able to see what section I was in(like section A B C etc) since I wasn’t always able to look at my boarding pass. So I would recommend this app to anyone who loves to watch movies or be on their phones (or other devices) while on the plane or if you think its easier to put your boarding pass in a pocket and look on your phone for the information. Even if you don’t I would still recommend this app it makes the flight a lot more enjoyable!
My ONLY airline!
by TXRed! on 2019/02/13 20:48
From my business trips as a paralegal in the 1990s and 2000s to my retirement fun trips 2005 to now, Southwest is my only airline choice. NEVER a lost bag, NEVER a rude or incompetent Southwest employee. The open seating concept seems flawlessly smooth and efficient. Planes fly on time, and when there is a delay, such as 3 hr of being snowed in during a blizzard in El Paso on a Houston to Albuquerque flight AFTER airport concessions closed at 9:00 pm or so; Southwest employees kept us amused with games and prizes - I won a leather SW paperweight - and brought us water and snacks while regularly updating the storm’s status. Luckily the weather briefly cleared for takeoff and we headed toward ABQ, but knowing that airport also may close down and we might land in Vegas. We made it safely to ABQ just before they closed the airport for weather. Southwest CARES about the safety and comfort of their passengers. That’s why Southwest is MY airline! Nancy L Turner, Rockport, TX.
luv luv luv
by Groupon addic on 2018/12/21 04:12
Everything about the flight attendants, the pilots, the airport, call center, gate agents, runway and luggage handlers (even in the cold, wind, rain, snow or some places the heat and sun too. You are such a customer oriented and friendly company that when you have an issue (and I mean I made a mistake which I totally own but you didn’t make me :-))you get to talk to a super friendly and helpful PERSON when you call. So win win and win You have overly earned an also continue to impress a current companion pass and A list member. For this and the many many other times you go above and beyond not because I think you have to, not because how I perceive what people think, but because I get the FEELING and see from the luv you give how much you care. Thank you to everyone behind the scenes and in front, without each other it’s just a broken heart and where’s the Luv in that?
Not as Good as the Website
by Keenake on 2019/08/19 21:18
Reasonable to navigate, but some functions are hard to find. It seems my flight is easy to find, but I cannot directly check in my companion fare person by direct link. The checking in the underage kids linked to my reservation requires me to exit app and check them in separate. The web page makes this simpler by at least showing their reservation numbers, but the app only shows the companion after some searching. And the dogs? Why can they not be checked in online? Just like a TSA document, flier status, etc, why can I not post their medical certificate and until it expires (assuming it’s not renewed), check them in online? You already charge me $95 each way for each 4# dog, take away my right to bring a carry on (22#), and then make me see an agent to add what extra review? Try to be a leader - change the process now, do not wait until “the industry” makes the move. Serve your customer needs first where it is a reasonable request.
My go-to airline
by DAMMJM on 2019/08/31 13:20
I am the poster girl for Southwest Airlines :-).I fly around the country a couple times a month. Southwest makes my airport travel pretty-much stress-free. All of their “transparency” policies make it easy to have flexible plans and make changes as life things come up. My check-in time at the airport is literally 20 minutes door to gate because their computers are very person friendly and somebody is always there to help and receive your checked luggage quickly. If I have a problem and I need to speak to a human by phone, it is not usually a long waiting queue and they just fix it without sweating policies this or that. I live in Florida ( think hurricanes...). and they cut that stress way back by announcing early on that you can change your flight at no cost- no nailbiting until the last minute as other airlines wait and ponder. This airline is truly a”luv”.
Love SWA!
by A Tuff One on 2019/11/04 19:11
My husband, our dog Maggie and I fly SWA monthly. Every trip proves that SWA employees, understand the importance of their customers to their business and the bottom line. They are dedicated to excellence in service and customer satisfaction. They live their love for SWA everyday. We see it, feel their genuine enthusiasm and dedication. Southwest is Truly the best airline ever! Southwest proves the importance of giving their employees ownership in the company’s success, in that the good they do for their customers, feeds the bottom line for the company, which guarantees their ability to provide for their families, and their future. Years ago there was and still is an airline whose employees were also dedicated to their company and service, I was one of the those who loved my company, customers and the joy of serving others. VTPattSouthwest employees are not in it to get only what’s good for them, they are there because they want to be, and want the company to succeed. In my day everyone pitched in to keep the flights on time and customers happy, Southwest maintains that energy, and it shows! We love Southwest and it’s grand and generous Employees! Thank you for proving to America, that Enterprise, self sacrifice and dedication to the goal of prosperity is good for the big guys, little guys and everyone in between! God bless you SWA, we appreciate you! Virginia
Best Airline of All Time
by Donnie McQueen on 2019/10/21 10:20
Long story short, was late for a flight. I rushed to the airport only to find out that I left my passport at home (was traveling international to the Carribean). Now I’m thinking I need to buy another flight that can hopefully get to the location of my destination flight. I call Southwest, 113 minute wait time (it is 4:45am EST) and while on wait they tell me to check out flight change options online or via mobile app. I easily find this option on the mobile app, and I change my reservation to a flight 2 hours later, and am expecting to pay the price. Instead, I change my flight, 30 minutes before departure FOR FREE. No other airline could ever dream of doing that for its customers, nonetheless online. With how easy this was, this is the standard that Southwest has. Southwest is the best airline company hands down.
High regards for Southwest
by Grandma63! on 2019/03/04 19:05
Recently traveled to Las Vegas and has an awesome experience to and from. I am obese and always sorry someone will complain who may sit next to me. During my departure I had this wonderful man from the airlines come up and asked me very discreetly if I’d be more comfortable with 2 seats. I responded it be nice but I can’t afford another seat. He told me he would take care of it. He brought me my boarding pass and an extra one to put in empty seat next to me. I sincerely thanked him. They allowed me to pre board as I am older and slower. When I returned I was automatically given same treatment. I hear horror stories about how some obese ppl are treated on airlines. In my opinion Southwest treated me with the upmost compassion and dignity from that first gentleman I encountered to the flight attendants. I’ll always fly Southwest. Bless Southwest and their employees for doing the right thing.
Round trip scheduling
by Cali boy 12 on 2019/02/02 20:39
Maybe it’s me and I missed some option in the app, but I don’t like NOT being able to select a flight into a city and a flight out of a different city of the same area. In the SF Bay Area I like to use both SJC and SFO for different reasons. But through the your app when I make arraignments for a round trip I’m stuck with having to depart the same city I arrive in. Also, what if there is a better fare going in or out of different cities? I’d like to have the option to select one way in and another out even if the only reason is financial. Y’all have been very good with customer service. I hope this is an issue easily resolved. Other than this I’d give the app 5 stars. Not giving your customers full control over their itinerary, I think, doesn’t meet the standards I’ve enjoyed and appreciated from your company.
Good except usability for a couple of things
by CarolineInSV on 2018/11/18 07:39
When I am logged in and looking at an upcoming flight, it is not clear whether I am checked-in or not. If a person in the traveling party is not checked in, there should be an option to check in next to the flight and person displayed. If a person is checked in, there should be an option to view the boarding pass. I am a parent traveling with my 4-year old, I bought the tickets but I cannot view and save my child’s boarding pass unless I sign out of my account and sign in with hers, and have to create an account for my child if she doesn’t have one already. That is not a good user experience and has no security advantage. If an adult buys tickets for him/herself and others on the same flight, especially minors, and even more so young children, the buying adult should be able to see and save the boarding passes for all the people traveling with him/her whom he/she bought tickets for.
Southwest Air Lines App
by 🔥🤬🤯😤😝🔥 on 2018/10/20 17:02
The app needs much more user friendly attention. It needs to address Lost Luggage, Missing luggage items, WiFi, & traveler’s flight opinions. If a traveler loss luggage or items missing from there luggage there should be a short cut(icon) to help you address this issue(s). WiFi should be added to app. Some travelers did not know that they should have downloaded a separate app before boarding. Not all airline use the same WiFi systems, this would save travelers time. Giving Southwest Air Line travelers a voice is empowering! The app should have a spot for everyone’s opinions. This would be the most useful system for Southwest learn exactly what needs to be addressed. The Rapid Rewards number should be woven into the app to help users & Southwest Air Lines reduce the users form information entering. Seating Up grades should also have an icon. If seating upgrade is not possible on the app, it should address you to see or call a Southwest Representative. In all this would reduce Southwest Air Lines work load and save travelers standing in line.
Changed my flight for no reason
by OSUdad999 on 2020/01/16 14:21
Here I am being proactive, schedule a flight 5 months in advance on a Wednesday after work. The only flight under that was under 5 hours because it was direct. I get an email two weeks later that due to things out of there control (weather etc.) they have to change my flight to 11:35am. First off that’s a lie, they changed it because they didn’t want to fly that time, I scheduled 5 months in advance. Now the only direct flight that they have is at 5:45am otherwise I can take a layover and make a 2 hour flight into 6 hours. I didn’t plan on taking off an extra day of work because I don’t have adequate leave so I’m now in a pickle. Thanks for pulling a fast one on me and really screwing me over, and to blame it on something out of your control like weather is a joke. Would be nice to at least refund me a portion of my points I used since I have been so loyal to you. I’ll be looking to see if delta has a flight that fits my schedule better. At least they won’t switch a flight 6 hours earlier for no real reason.
Rating Trends
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App name
Southwest Airlines
Description
Book a flight in just a few easy steps Check in, change or cancel your flights. Plus, add extras like EarlyBird Check-In®. Super-Fast Shopping & Booking Book a trip in just a few quick taps. Use Face ID® to make booking even faster! You can also store your credit cards. Everything you need to Travel Get the information you need right at your fingertips on the home screen - gate information, boarding position, flight status and more. Boarding Pass on the Go Get your own boarding pass 24 hours in advance and save it to Apple Wallet™. *To obtain your own boarding pass on a multi-passenger reservation, you must be logged-in and have your Rapid Rewards® number associated with your trip. Apple Pay® Apple Pay® is now available as a payment option in the iOS app! This is an additional option to our other available payment methods - PayPal® or Credit/Debit Cards. Travel Funds Look up and use your Travel Funds! Your unused Southwest® Travel Funds show up automatically when you tap ‘View Funds’ within ‘My Account’. Inflight Entertainment Use the app to take you to our Inflight Entertainment Portal where you can watch Free Live TV1*, listen to Free Music1*, play Free Games, access on-demand TV content2*, and watch Movies without having to download a separate app2* *Available only on WiFi-enabled aircraft. Limited time offer. Where available. 1 Due to licensing restrictions, on WiFi-enabled international flights Free Live TV and iHeartRadio may not be available for the full duration of flight. 2 To view movies and select on-demand TV content, download the Southwest app from the App Store before your flight. Live Chat Contact our Customer Representatives through Live Chat by scrolling down to Contact Us in the navigation drawer, and then tap on “Chat”. Airport Pickup and Drop-off Thanks to our partnership with Lyft®, you can now use the app to help you request a Lyft®! You’ll know key information like estimated time of arrival and estimated price before booking. More of a rental car person? You can do that in the app, too. Cars, Hotels, and Vacations Use our app to quickly book all of your travel needs. Earn Rewards when you Travel Sign up for Rapid Rewards® and earn points on your flights. Did you forget to add your Rapid Rewards number during booking? – No worries, add it after booking your flight and earn points. You can then use those points to purchase more flights!
SW Airline
by Krishna Rakshita on 2020/08/03 01:33
I and my husband had very bad experience of SW Airline. When we bought ticket, the agent Mark Reyes had promised us to change the travel date free of charge, yet when we needed to change the date, he charged us 258 US $ and took advantage of us. The promise was given to do changes for 1 year and we needed to go within 3 months, yet he did not keep his words. He recharged and made us pay more. This is extremely bad policy. It is a dark spot on the reputation of SW Airline. R & N Parmar
Great airline,
by contented traveler on 2020/07/27 21:15
Southwest makes it so easy to travel. Changes are very easy to do on the app. A And I love the fact that they charge nothing to make changes.
Never flying southwest again
by Tyrion281 on 2020/07/27 20:00
Update: Southwest did not like my review and sent me at email asking me to call their customer service department. I did this THREE times already to no avail. Don’t offer disingenuous help to make yourselves look better online. If you want to contact me directly, do so. Or give me a direct number not your website. I had a flight credit that I was unable to use, first, due to recovery from surgery, and then due to Covid restrictions. Southwest refused to extend my credit, even for 6 months, even though they were extending new credits for 2 years! You lost my business and I will never fly Southwest again.
Really needs TouchID and FaceID login
by AZ_Doc on 2020/07/27 03:03
Great app, but locks you out on occasion and if using a complex password it can be difficult to recall. App really needs TouchID and FaceID option if it doesn’t already exist.
No Apple Watch app!
by fb1985us on 2020/07/26 15:35
:(
I love Southwest!!
by aa9985 on 2020/07/25 15:37
Southwest is the best airline by far so helpful with flight changes and cancellations and always the best value
No notifications
by Kgb01 on 2020/07/25 03:52
I’ve never flown southwest before and it may be my last, depends on how the flight goes. In the morning my flight got cancelled and I received a text but the app never let me know, even after I got the text and went to look at the status. The status never changed either, it never mentioned cancelled. I changed flights but then later in the day my new flight got delayed and no text or notification from the app. The digital boarding passes don’t even say the new time. It still says the old time prior to the delay. What’s the point of this app?
South west airlines
by brady baer on 2020/07/24 20:55
So good
I love the app
by hdhdhdfjsockvc on 2020/07/23 12:50
It’s an awesome way to travel
Cacky man
by SeñorReviewer on 2020/07/22 12:46
Cacky man
Help
by xaniscool on 2020/07/21 11:09
Whenever I attempt to sign up, it will tell me that it is in maintenance mode, and to try again later. Please help me
Would be great BUT
by Ar1956 on 2020/07/20 22:14
Would be great if they didn’t require updates all the time to add things no one wants or need!!
Early Bird Does NOT get you a better number
by b-ball wife on 2020/07/18 05:14
I had better luck signing in myself. Paid for early bird and got B29 & B30. 😖
I love the flexibility when using my miles!
by wineenthusiast on 2020/07/17 12:08
I use my miles/points to purchase my travel flights. I really appreciate being able to change my travel plans without losing my points. I may have to pay a higher price so use more points but it’s worth it. Even canceling if I needed without losing my points. Thank you Southwest!
Awesome
by lovergirlelp on 2020/07/17 01:09
Im just a kid, but i like it.
BEWARE - Canceled flight in IOS app and it didn’t work
by Eric11111111111 on 2020/07/15 17:08
I canceled a flight through the iOS app. Later in the day received a “no show” alert and lost the value of my flight. I called their support line and was not able to dispute. Make sure to take a screenshot when you cancel and beware of this glitchy app.
Amazing Airline
by HappyDaveroo on 2020/07/15 03:01
Luv Southwest and the no change fees. Open middle seats are fantastic during Covid19 scare. Great airline in so many ways.
Only Airline I Use
by West Carol on 2020/07/08 22:14
After being an American Airlines flyer for many years I have switched to Southwest. Better flight times, customer service, no baggage fees, etc. all contributed to my switch.
All advertising
by hoffec2222 on 2020/07/07 23:59
Home page is all advertising. Flight reservations are not easy to find and adding a flight after it has been booked doesn’t seem to work at all. Compared to American or United - this is disappointing.
Error mesaages
by Lachul@ on 2020/07/06 23:10
I have experienced many times where the app just crashes and gives me an error. I have to then uninstall the app and re-install to be able to use it. Also right now, the nick name is not taking
Heads above its competition
by Greg IPod music on 2020/07/06 01:04
You guys have the fun quotient wrapped up. Don’t tell the other guys how to make their system user friendly like Southwest!
Travel With Pet
by IraPick on 2020/07/04 13:32
This is the first time I traveled with a pet. Everyone at SWA helped me so much and I didn’t feel uncomfortable at all at any point. I know a lot of people are rolling their eyes because traveling with a pet is commonplace now but it wasn’t for me. I even had the TSA in Lubbock Texas laughing when they said I needed to put the carrier crate through the carry on scanner. I still had my dog in it. They explained she need to be taken out and go through where the people walk through.
My favorite airline
by Bump gang on 2020/07/03 11:56
I absolutely love Southwest Airlines! They are always so kind and easy to work with I never have to worry about anything when flying with them.
Mr. Wimberly
by Jusru305$ on 2020/07/03 05:33
Outstanding serviceIt is one the best way fly
Great App
by SailorJerry65 on 2020/06/30 20:29
😎⚓️🏴‍☠️
Southwest
by Benjhern on 2020/06/30 20:29
Since I travel many years ago to Orlando my experience with Southwest has been by far my Best Airline. Flexibility in all ways
Love Southwest
by ceasoned on 2020/06/30 18:54
Great service, fantastic flight attendants, respectful, courteous and fun! The pilots are great as well. My flights usually arrive at destination early. Love it!
No place to input my credit
by hsgfhdkzb on 2020/06/30 05:13
From a previously canceled trip
Always a pleasure
by ggbryant on 2020/06/29 21:01
In these times of scheduling and rescheduling my experience with Southwest has always been a pleasurable experience 😊
Fly SouthWest
by C.S. Fanciullo II on 2020/06/29 14:50
It’s the BEST ! FANTHOM Propulsion, LLC
Customer service
by Candicornn on 2020/06/28 14:44
Had to call a few days before flight to change date. Reps were friendly and helpful and took care of our adjustments quickly.
Kulinski feedback
by kulinski Feedback on 2020/06/27 20:03
I wish the travel funds were added automatically I hate getting started and then realized and I don’t have the numbers and I have to go back to the beginning to get the confirmation numbers for them to be applied. If you’re using your app everything should be there because you’re all in face recognition to begin with
Easy app
by ME@JO on 2020/06/27 16:43
I love Southwest and their app is easy to use. I appreciate a good company with good customer service.
Something Went Wrong
by BHagy on 2020/06/27 02:36
Now that I’ve booked a ticket, every time I try to open the Southwest App I get a box that says “something went wrong” and it won’t open. Useless
Great app
by Ashleysj210 on 2020/06/26 05:08
Super convenient and user friendly.
Southwest are a GIVER of choices, options, refunds, luggage benefits, kind attendants & more!
by Candace4me on 2020/06/25 13:12
So many times Americans spend their money and feel robbed during the spending of it. But, I feel mostly a high level of reciprocation when spending my money with Southwest. You could take and take because you own the plane(s) :-). But you never rub that in my face. You continue to be a giver of choices, great options, refunds, luggage benefits, kind flight attendants that try to wake me to feed me, curtesy and hospitality and SO GIT DARN MUCH MORE. Thank you and your board members for being considerate to the consumer even when you have the upper-hand (planes in the sky). I truly live Southwest! I will always use SOUTHWEST first when possible and promote SOUTHWEST! ~Candace W (Chicago Suburban)~ Thank you Southwest
Amazing
by YB Beauregard on 2020/06/25 01:15
Southwest offers the best service to its customers and delivered a phenomenal app. Thank you Southwest and God Bless 🇺🇸.
Unreliable.
by SW a member on 2020/06/24 22:45
I always have issues connecting with this app. I have an iPhone. The app is very unreliable. Please fix.
Booking a flight
by fostershark on 2020/06/24 21:53
This app is very user friendly for all my Southwest needs
Difficult to plan trips
by PC Henry on 2020/06/24 19:38
Southwest stopped having an interactive route map, now there is just a bunch of cities that are possible destinations. However, want to find out how to get to that city from a city close to you? Nope, you have to keep guessing until you find out how to get tgere and if an airport near you flys to that destination. Please retain your previous workers, this app has gone way down in quality...
Amazing
by B. CarlaV on 2020/06/24 18:52
Love flying SW. Always treated like you really care about your passengers
Stop the spam!
by Newton42 on 2020/06/24 15:33
Don’t ever use the notifications for your spam about deals. Don’t ever do it! Notifications should only be about my flight information. I don’t care about your sales, or new flights to Hawaii. Don’t make a good tool useless and waste my time with your crap. I’m going to keep giving you 1 Star for every update until this is removed.
Nothing better!!!!
by Angels Flying High on 2020/06/23 13:01
Nothing compares to SW Flights and Service ...
Best Service
by Deany Strong on 2020/06/23 12:35
Very friendly airline, excellent service, very good prices.
SENIORS & Disabled
by Marto5 on 2020/06/22 00:06
Southwest has been wonderful in helping assist my senior mom and arrange for curbside wheelchair assistance to get to arrival gate and on departing flight, making sure she arrived safely from gate to her car pick-up curbside as well. Thank you Southwest. I so appreciate you being there when I could not! ~Laura M.
Hard check in
by Moises.Navarro0423 on 2020/06/21 21:47
Takes too much time and many steps to be able to long into account, give reservation info and check in. On the home screen there is an option to add the travel funds for the past cancellations. I added four different codes, not a big deal I thought. But when I was going to use the funds I had to re enter the codes. Why? Why? Why? I was signed in to my account the first time I entered the codes, then 3 minutes later I tried using them to buy another ticket and I had to do it all over again. I did not even sing out. Have your software save the codes that way you don’t have to enter them over and over again....!!!
Super dee duper
by F$u$n$&addicting on 2020/06/21 17:33
Ok so LOVE Southwest Airlines but I was saddened with this trip there was NO humor as usual. Staff was perfectly friendly and hey I arrived safely to spend Father’s Day with my pops but please bring back the funny stuff!
Fixed
by mrussell64 on 2020/06/21 13:11
I didn’t move my review all the way to 5 because there’s a problem when I have to call back to fix it. But fix it they did when I talked to the right person !!! They refunded my overcharge !!
Best airline ever
by Tamerad on 2020/06/21 12:15
We have a small airport in the town we live in that does not offer Southwest. Sometimes we have to use this airport and we are always disappointed with the airline that is offered there. So we much prefer making the 2.5 hour drive to another airport so we can fly Southwest. The service is great, we love the fact that we don’t have to pay for our luggage, if something comes up and we need to change our flight is easy to do so. All their employees have always been over the top helpful. And the flights are generally on time. We love Southwest!
Awesome
by DK737 on 2020/06/20 23:48
Great and easy to use!
Best Customer Service
by xeink on 2020/06/20 22:00
I mixed up flights, missed it, they resolved all my issues fast
Issues entering info
by TFerbie on 2020/06/20 20:41
I had to go back and forth between a text and the app. Each time I went back to the app I had to re-enter all of my payment info.
I Love This App
by KurtisT60 on 2020/06/20 19:48
I am a frequent traveler, and this app does everything I need, the way I expect it to—which is fantastic. And when I buy tickets, it applies my frequent traveler and TSA PreCheck numbers reliably (which not all airline apps do, in my experience). What more can you ask for in an airline app? P.S. 6/20/20 - Thank you thank you thank you for adding the “View Funds” feature.
Was hoping for more
by Barrel77 on 2020/06/20 18:53
So disappointed that the app still requires you to enter the confirmation number associated with each travel credit that you have. Why not just look up all travel credits associated with the Rapid Rewards number and display them in a list, with the confirmation numbers and amount of credit for each prominently displayed? That’s what I thought we were going to get with this “enhancement “.
Great App! Great Airline!
by Con Wheezy on 2020/06/20 18:45
This app is so easy to use that I have done all my bookings and flight changes through it. I haven’t needed to use the Southwest website because the app is so easy to use and take care of everything. I can’t say that for any other airline app. Not to mention how awesome Southwest itself is (free Check’d bags, no change fees, great customer service, etc.)
Luv for SWA
by jim0325abc on 2020/06/20 15:03
Great employees
Unhappy customer. Price changed as booking
by aaron foster 22 on 2020/06/20 02:55
Plus you canceled my flight prior due to bad weather
Logout issue
by HiltonHeadHappy on 2020/06/20 02:46
Would be helpful to not log accounts out with updates of the app.
Customer service grate
by mommadee1 on 2020/06/20 01:58
Awesome
Southwest
by Gdansk agog on 2020/06/19 22:40
I love flying Southwest always great prices and they don’t charge you for your luggage
Booking
by wthhowmanynames on 2020/06/19 20:49
Easy to use and understand
Everything in one!
by Messicacatz on 2020/06/19 19:06
This app is the greatest! I can book, reschedule, check in, and it all works flawlessly! Thank you, Southwest!
Love it!!!!!
by Polo1521 on 2020/06/19 18:57
Very easy to buy and board!!!
Flight change
by Cad4bj on 2020/06/19 18:52
I just booked yesterday and then we had a change of plans Had to change flights Very simple process with the Southwest app Anxiously awaiting a trip to normalcy
The bomb
by godbeglirified on 2020/06/19 16:49
Literally one of the best useful apps for flying ever
Happy!
by ksip on 2020/06/19 16:37
Thank you!
My booking
by jjjjjjjjjirvin on 2020/06/19 16:12
Very quick and easy
Love SW
by KennMac56 on 2020/06/18 22:44
We used to fly United and now all Southwest couldn’t be happier nice to be treated like a human and with some humor
We love to travel southwest!!
by Kat013inla on 2020/06/18 22:09
We love traveling southwest. That are always accommodating.
Best airline!
by herbdoll on 2020/06/18 19:12
We luv s w
Southwest, fly with the best!
by big poppa25 on 2020/06/18 19:05
Always polite professional and courteous. I would not fly with anyone else, even if cheaper. I am a repeat customer!
Love Southwest
by kbofnh on 2020/06/18 12:46
In these days of cattle car feel of air travel, Southwest has been most consistent with my trip arrival and departure times. The attendants always seem more pleasant and genuinely concerned with passenger comfort. Their app is very easy to use and always provides me with the info I need. If they fly there, Southwest is my first choice.
Love, Love, Love
by Kelsco2 on 2020/06/18 04:27
By far my favorite airline!!!
Web site
by DRUMMERDOC1 on 2020/06/18 04:18
Very user friendly site. Was able to go back and change dates with ease... and no sudden rise in airfare! How about that?
Awesome
by tyu bno on 2020/06/17 21:53
Just a wonderful company .
The Best
by 🧐🙃🙂 on 2020/06/17 20:36
This was so easy… Totally intuitive and took three minutes to buy tickets with my points. Your site is the best one I use!
Love SW
by ColaRich on 2020/06/17 15:49
Southwest is the best.
Easy!
by Traveling Friend 100 on 2020/06/17 13:04
Easiest to set up and change air travel plans. Also love that first couple of bags are included. Less decisions to make.
Value
by TAhmadian on 2020/06/17 11:01
Southwest offers me a value. Great service at a fair price. Thanks Southwest!
Easy easy easy !
by Justachic26 on 2020/06/17 07:15
Love the app, super easy. No complaints here.
Best way to travel
by Meek#1 on 2020/06/17 03:30
Southwest has by far been my favorite way to travel. Booking is easy and the flight prices are reasonable . Plus customer service is great!
Just love Southwest!
by pet tranr 09 on 2020/06/17 02:00
I just love Southwest, no hassle, no worries, great service!
I Luv Southwest!!!
by Bulldog 00 on 2020/06/17 01:44
The Best!!! I’m getting flights for a friend! So easy! Thank you!
Great Program!
by ima904 on 2020/06/17 01:05
I have never had such good luck with booking flights on my reward program. SOOOO worth staying with Southwest!
My experience
by Ilovemymoo96 on 2020/06/17 00:50
Very satisfied
Always friendly and helpful
by guadupegirl57 on 2020/06/16 22:03
Always friendly and helpful
Trip funds
by KLQL8R on 2020/06/16 21:48
I don’t like to have to type in confirmation numbers to use trip funds. It is hard to find them.
Easy APP
by Higgans11 on 2020/06/16 21:21
The APP is so much easier to use then others it’s like having fun before your trip begins.
How to use travel funds
by Margaret Hansen on 2020/06/16 21:10
I’d like to use travel funds but I think my flight is charged to my credit card. I did not see a way to do this - use travel funds. How can I back out my cc and use travel funds? Otherwise your web site is great. Margaret Hansen 74489306. I can’t see my confirmation number from this screen.
Thee BEST Airline!!!!
by MasterNailTech on 2020/06/16 21:09
I’ve been traveling on Southwest for many years. I have yet to meet a Southwest employee I didn’t enjoy talking to. Southwest employee’s are fun and innovative and they have great jokes that makes everyone’s day. From take off to touchdown, Southwest takes care of you!
Never Fails
by David1725 on 2020/06/16 20:47
I’m one of the original stockholders when it only flew between 5 cities from Love. I remember when flight attendants wore mini skirts and served alcohol straight from the bottle. But 40 plus years later I still fly SW. I’m never Disappointed.
Best airline
by Deemoney ❤️ on 2020/06/16 20:42
I love Southwest Airlines ❤️
Flight change
by Sheila04 on 2020/06/16 17:25
This was very easy and convenient to use. Thank u. And no extra charge. I love southwest
Best airline ever.
by Mutant At Table Nine on 2020/06/16 17:09
Easy to use app. Fares are the best.
My experience on Southwest Airlines
by #1 Munchie on 2020/06/16 15:06
Been flying Southwest for years, always a pleasure. Kudos Southwest👍
Wife and I. Frenchy and Carol.
by Frenchy and Carol on 2020/06/16 10:22
We love southwest because we can change flights when needed without loosing anything.
My #1 Choice
by klandry04 on 2020/06/16 04:20
Obsessed! Always & forever my favorite airline. Can’t wait to hopefully work for them someday! The best deals and the best customer service on AND off the plane! Huge Southwest Airlines fan.
Review
by Pita23232323 on 2020/06/16 03:24
The best airlines company ever, excellent service, excellent options, excellent prices, you are the best, you are awesome!! Thank you!!
Disappointed
by slhdwh on 2020/06/16 02:35
We paid for a nonstop flight and 2 stops added without discount offered.
Disappointed
by The katzmeow on 2018/07/06 00:39
I have had fairly good luck w/ this app, however this review will highlight the reason NOT to pay for the Earlybird Check-in (36 hours before the 24 hours check-in). It cost $15 and you would think that you get a preferred boarding position in line. I was unable to do this on the app, even though it has a place to put your information and credit card data in, but no place to submit after all of your personal information has been entered. I finally called the Southwest rep and she completed the transaction via her terminal, (well within the 36 hours requested) however, she was unable to tell me my boarding letter and number. I would need to check-in during the regular 24-hour booking. When I received my booking I was shocked to find I was a B-13 and a friend who was traveling with me and chose not to pay, was a B-2.!! I called the SW rep and was given a feeble reason “that they just log in and give you a boarding number that is available at the time. They do not check to see if other passengers have a number higher than yours.” WHAT!!? Then what is the reason passengers PAY for a FAKE 36-hour boarding pass. Learn from my mistake and DO NOT PAY for an inflated fee that does not get you preferred boarding. Shame on you Southwest!
Great airline but improvements needed
by not a marathoner on 2019/07/25 14:58
Southwest is my favorite airline but I do have a complaint about my last trip from Boston to New Orleans with a connecting fight at Midway. The Plane landed at Midway on time but there was no gate available so we sat on the runway for awhile before being sent to a makeshift gate with no lounge area as far away as possible from my connecting flight which several other passengers were also booked on. In the past when there were delays and long distances between gates the flight crew always allowed connecting passengers off first. I was seated in the back so it took a long time to get off. I am in my 70’s with knee arthritis and cannot run. All signs on the long walk indicated my next flight was on time so I tried to run which is near impossible for me. When I finally got to gate no one was in line to board and it was just 5 minutes to departure. I thought I missed the flight only to find out it was delayed for more than 30 minutes. Signage had not been updated to alert me on the way. Had I been in my 20’s running to the gate would not have been a problem but a little care and planning by your crews could have helped. Please let connecting passengers of the plane first!
Wayne Perry
by Lisjuszoe1 on 2020/01/22 23:06
I’m not a frequent flyer, I probably use an airline 2 or 3 times a year on vacations with my family. We usually fly on one of the major airlines, Southwest has always been the best. They are right there to help if you need any assistance. They have a real smile on their faces and it just seems to be a relaxing flight to your destination. Some of the other airlines have been alright as well , Jet Blue and Delta would be the only others that I would consider. You ask why not American Airlines, well it’s something I witnessed. The head flight attendant telling the passengers that they couldn’t show any respect to a deceased soldier that had lost his life in Afghanistan fighting his country and our country. His wife was there with some honor guards. We were told not to sing god bless America in honor of this soldier because it would be disrespectful to any of the passengers who were not US citizens and it was against American Airlines company policy. I will never ever consider flying with them again. I’d rather walk to my destination instead. I fly with airlines that prioritize with the citizens of their country. And to any of the passengers that this might have effected, that’s to bad. We honor our Heroes in America. Wayne
No need to call “Customer Support” for this need.
by LarryB aka Troub on 2019/09/21 17:06
Needed to change a ticket; departure airport and date. I initially called Customer Support. There was a wait period and the system offered a call back. Since I was on my landline with the information needed on my mobile device. I contemplated waiting for the call back but while looking at the mobile I saw that I could possibly do the changes (modify) myself. I declined the call back and proceeded to MODIFY my flight requirements. The process was GREAT including paying the delta of the fare with my card that was on file. Additionally I could have paid with other options such as Apple Pay and Paypal. In this case the need for human intervention was not needed. However there have been times that is has been needed. So Southwest please do not eliminate your human access/contact for your customers even as AI becomes more prevalent. This will be a major differentiator for your airline. As a cost of doing business. Your overall profits will be rewarded. In summary- instead of waiting 16 mins for a call back. I was able to handle my business with Southwest in under 5 minutes. Again the process was Great!!
Beware Southwest Voucher
by Soon to be previous customer on 2018/04/30 14:02
I received a Southwest 100 voucher from Southwest after spending several hours delayed in the airport. I was pleasantly surprised until a attempted to use it but needed to cancel due to family emergency. What they FAILED to tell me is the voucher number changed to the flight I cancelled thus when I attempted to use it utilizing the voucher number it wouldn’t let me. I attempted to call southwest but this was during the hurricane emergency and several of their customer service locations were not available. I certainly understood that so I went ahead and scheduled my flight WITHOUT the voucher credit. Finally I got ahold of someone who said they could extend for another year because of my trouble and they could see where I had flown again with the voucher but they encouraged me to wait a couple of more months to call and extend since they could only do it once. I did so but the person I got said no. I explained to numerous phone calls and what I had been told but again was said no and no dialogue had been entered into my record. Be careful with your voucher IF you receive one. Southwest does not have the customer service it use to have.
Dr Sue E Pressman
by Mama of Leleondakeys on 2019/05/26 15:37
SWA is always my first airline of choice. The customer service is the highest, in my opinion, in the airline industry. I once lost my wallet on the flight. Not only did they find it and contact me, but it was sent to the headquarters and mailed back to me with everything in tact!!! Including all the money!! Southwest Rocks!!! Please; never go out of business!!! In contrast, I once left my beautiful leather jacket on a Delta flight. The plane was still at the gate and when I realized, almost immediately, that I had left the jacket in the overhead bin, I reported it to the gate attendant. I got no help and never got the jacket back. One other time with Delta, I had to check my bag at the gate because the overhead bins were full. That had valuable personal items in the bag. The bag was stollen, no ID put into the computer and I never got it back. For at least 5 years I have put Delta airlines out of business, in my mind. Again...Southwest is the B E S T!!! Every other airline and many other industries can learn a lot by paying attention to the SWA business model. Dr. Sue Pressman Licensed Professional Counselor Certified Career Counselor Board Certified Coach
Perfect Model
by Niki Bray on 2019/10/19 12:00
I love the business model of Southwest. People are treated equally based upon needed. There is no classism built into the business model of Southwest. Those with greatest needs are serviced first and then everyone else has an equal chance to sit anywhere in the cabin of the plane they choose. No curtains being pulled to divide customers based upon class. I love this! At the most, you can pay up to $50 to improve your number in line for entering the plane. This fee is not so high that only a few can afford it and it’s the max fee, your fee could be as low as $15. The pilots and flight attendants are friendly and seem to enjoy their job. They deal with passengers who out of compliance with federal regulations (such as being on a phone call after the door has closed when pushing away from the gate) in a friendly and gentle manner. If there is a Southwest flight available for my trip, I will always choose Southwest over any other airline available. Thank you, Southwest. We see the efforts your company is making to do good business. You’ve earned a loyal customer in me!
Problems with booking
by Aplem84 on 2019/03/25 00:02
I was disappointed with booking a flight. I am planning a trip to Chicago, and there was an option to sign up for a credit card and receive $200 dollars credit on the flight that I was booking. So I applied and qualified for the chase credit card. I went through the entire booking process and when I got to the last step there was an error that said that the phone number I entered was in the incorrect format. I tried like 20 times, and know that I put the phone number in correctly, there’s no other way to put it in. I kept getting the error and eventually the offer had expired 15 minutes later. I am very frustrated that this happened. The next morning I called SWA, and the representative told me that there was nothing they could do about it. She told me that I could call chase and try to figure it out with them. After I called chase, the representative told me that I would have to call SWA and they could help me figure it out. Sadly there was no resolution. I applied for the credit card to gain some points on future flights and I can’t even use the incentive that they promoted on the bottom of the screen. My credit card doesn’t even arrive until a month after I get back from my trip. Please fix this problem so another person doesn’t get as upset as I am right now.
Good app overall, enhancements needed
by DLhuegs on 2018/01/23 20:35
The app is great if you’re booking your standard one way or roundtrip fares. It would be nice if you could book multiple destinations and legs of a trip within one booking in the app the way you can on the website. Also, it would be great if you could purchase inflight wifi from the app since our credit card and info is already attached there. Currently, you go through the website and browser. Also, if southwest could figure out a sign-in situation for the wifi to use on more than one device you own, that would be great. I had to pay $8 twice because I purchased the wifi on my phone first and then realized I needed to get work done on my laptop but could not use the same connection on more than one device. I believe Delta has figured it out, but it would be a great enhancement so I’m not double-paying or have to change my phone plan to use that as a hotspot for my laptop. If we’ve paid for wifi, it’s fair to be able to use it on multiple devices you own through some sign-on feature.
Why I Prefer Southwest
by ljcrist123 on 2018/02/17 17:35
My job requires that do a lot of traveling, the majority by air. Southwest makes flying easy for me. The Mobile App is quick and easy to use. If I need to change a flight, that is so easy and I really appreciate no change fee! I don’t have that with other airlines! The No Baggage Fee is the reason I started with SW, but the convenience of flying with them has kept me as a customer. I love the no hassle boarding and open seating policy. If they flew more routes to the Northeast, I would never fly any other airline. But the real reason I am a true SW Flier is their employees. Whether it’s the Sky Cap, the Counter Agents, the Flight Attendants, or the lady in the Lost Baggage Office (yes, it does happen) I have found all SW employees to go above and beyond what I experience on other airlines. They seem to really enjoy their job. And for the pilots (of which I’m a member of the club and tend to grade landings) you are the best! Keep doing what you are doing and I’m a Southwest customer for life!
Mobile Boarding Passed with Multiple Travelers
by Jackie Lee😫😫12764929 on 2019/03/28 11:20
Recently we purchased tickets to flight to California for a family trip. We had one reservation but 5 travelers total. When we tried to check in outside the 24hr window, the app gave some odd error message stating that this reservation was not eligible for check in, which is not true... we were outside the check in window, but we were eligible for check in. Once inside the window we were able to check in, but we were not able to download the mobile boarding passes. Instead we were directed on the app to go to kiosk and print them. In doing web search on SWAs website about multiple boarding passes with one reservation it apparently is doable, but when I called customer service to inquire they state that it’s not doable...so which is it? We recently flew with American Airlines and I was able to do this with their app. We simply checked in, downloaded the boarding passes and airdropped them to my family. Since SWA prides itself on its innovative and progressive approaches, I wonder why they can’t get with the times and fix this seemingly simple issue. As a long time customer, and someone with a large family, traveling can be a hassle, so if SWA can make our lives easier by fixing this we ALL would be much appreciative!!
Desiree Guerra
by Desiree Guerra on 2018/10/15 12:47
I am beyond disappointed. I called day before yesterday to change my flight because I was concerned about the weather. I specifically asked the customer service representative if my early bird would transfer. She kept me on hold for 10 minutes then told me that she had to do some investigating and it did transfer. Even sent me a second email showing me it transferred. When I checked in this morning to my surprise I did not get early bird. So I call and the next customer service rep I talked to gave me the run around and basically the first customer service rep had lied to me!! So after paying an additional $126 to change my flight I now how no eRly bird that I paid for and was told did transfer. Then I was told to call another customer service number to address this issue and I was on the phone waiting for someone for 30 minutes!!! If I had known Southwest was going to be so cavalier about taking care of their customers after the money has been spent I would have never given them my business. Just a suggestion, pay the extra for a more professional airline. It’s worth it!!
Horrible experience
by Jaidennnnnn on 2018/06/13 15:57
The customer service was very rude. I have been on a plane over 10 times and Ive always had great friendly/funny Pilots, flight attendants, anybody working on the plane that Ive encountered customer service with. And to me thats one of the most important things. They were EXTREMELY rude while I started to feel sick on the plane which has never happened to me before I always have great flights with no problems, but usually I fly through Delta. I will NEVER fly with Southwest again because of how rude the workers were to not even just me. They were also super slow on getting our drinks out and no snacks were offered, which I thought all airlines offered snacks. And when I was using the bathroom I had forgotten to lock the door, one of the ladys working knocks and then OPENS the door to tell me I need to lock it. Luckily I wasn’t in the middle of going to the bathroom I was just about to wash my hands...I didnt notice if maybe the door was slightly open and she saw that I wasnt going to the bathroom so she opened it..but either way I thought it was rude of her to just open the bathroom door knowing I was in there. I didnt happen to catch the girls name that I had bad experiences with but she had short blonde hair, slightly bigger.
Online Checkin/ preboarding handicap
by GGR40 on 2019/12/30 04:11
The checkin process was utterly horrible, my nephew checked in for a flight that departs earlier on a Monday than my flight. I, like many others who want a decent seat on my flight timed my checkin exactly 24 hours out to the second and I was given spot B54. The same boarding position that was given to my nephew who checked in 45 minutes later than the 24 hour mark, for a more in demand flight. I felt utterly disgraced and embarrassed by southwest’s negligence and maltreatment of my checkin. Now don’t even get me started on how I was screwed over on a previous flight. I was in a wheel chair and was supposed to be preboarded however, the other disabled was brought onto the plane by the porter while I was waiting to be helped onto the plane. As soon as the other handicapped passenger was brought into the jetway the announcer stated that all other preboarding passengers could begin boarding while I was left in my wheel chair baffled and helpless. She should have waited for me to be helped before giving the other able bodied passengers permission to enter the jetway. I was forced to struggle to my feet and limped over to the jetway entrance. I have been a faithful southwest customer for over 20 years and I hope these atrocious mistakes aren't repeated in the future.
❤️
by Frog2019 on 2019/10/01 13:24
I love flying Southwest. I usually am one of the first to board and I prefer a seat in the back. However, my biggest complaint, is when there are delays. The delay is not the problem so much. But, when I have a connecting flight, and now only have a short window to get to my next flight, perhaps the airlines should consider letting connecting flights people off first. My last flight I paid extra for early boarding. My flight was so delayed that I made sure to sit in the closest seat near the front. Even so, by the time I got off, I was literally running to the opposite end of the airport to get my connection. The plane had already started boarding when I got there. What’s worse, the flight attendants knew I had a connecting flight which started boarding before the door opened on the flight I was currently on. Perhaps, when delays happen, it would be polite to let people who have connections get off first. Especially when the connecting flights are that close to leaving. Delays are going to happen, I’m good with that, but show some appreciation to those of us who have connection and a short window to get to them. ❤️
Not accurate reservation info
by matchymom on 2019/05/28 16:04
I had made a round trip coast to coast reservation. A confirmed email was sent with the right itinerary but when I logged into my SW app account it showed a different return itinerary that was clearly incorrect. Had to call SW to make sure my trip was correct before I flew. Had to be on hold for 15 min before I could talk to someone. Very inconvenient and didn’t want to have problems if stuck in another state halfway through my trip. Also paid for Early Bird check in and although I got A39 boarding for the initial 1.5 hr part of my trip, the second part and longest 3.5 hr ride, had to change planes and boarding was a B04. Personally for that Early Bird check in money you should get A boarding assignments even if you have to change planes. I have gotten better boarding assignments when checking in on my own and didn’t have to pay a fee. I do always travel with SW and enjoy the airline but have had problems with their online app more then once. I have flown other airlines and they have always changed my seat assignments which is absolutely a “no no” to me, since when I booked they give you a choice to pick from available seats and not always the seats that we were changed to my family was not able to sit together.
Total disrespect for paying customers
by Kimcanuck on 2019/12/04 19:45
If I pay extra for early checkin I expect to board before 6 year olds. If two announcements are made to not store coats in overhead or put both your carry-ons in overhead until boarding is complete I expect the flight attendants to do their jobs during boarding and shut people down who do it. Even just supporting me when I point it out and move the coats so I can stow a roller board would be appreciated. Instead they shrug their shoulders. Ridiculous. What constitutes a disability for this airline seems to be the personal decision that one is entitled to board early. Is all of Phoenix disabled? If you need more time to board you need more time to deplane. These people should sit themselves down after the plane lands so those of us who wait our turn can get off first. How do these people reconcile their right to board early for free when they don’t check their roller bags and manage to get them up and down without difficulty? I will never fly on this airline again if I have another choice. You have completely lost sight of why you became popular with people who are frequent flyers. Paying for early checkin should not be “got lucky”. Families should wait until ALL people who paid early have boarded.
A great suggestion from my Sis
by I LIKE FREE 1965 on 2018/10/07 15:57
While planning for this trip to see my Sis in Washington, I must have looked on every site and looked up every travel carrier there is. A very slow and tedious process. I was so done and about to give up because I could not find what I wanted which was a cheap trip from Seattle, WA to Long Beach, Ca where I live. I did not want to be anywhere near LAX’s chaos, I just wanted to get home quickly. My Sis suggested Southwest which I was surprised that I hadn’t checked out. Booked me a trip just like! THEN - my hubby told of a time conflict he had - he had to be back in LBG on Monday. No problem, I thought, I’ll just talk to a rep to get the date changed. And I did talked to the rep and she assured me of the change. I printed out the tickets, didn’t look at the dates and left. (My bad) It wasn’t until I got ready to check in for the flight that I started having problems. Called a rep and guess what- no dates had been changed. Had to cancel so many things - horrible! The rep I talked to was so nice -LIZ - which why the rating is as it is but that rep bought it down. You only had ONE job...
Companion boarding pass
by ho hell on 2020/02/12 11:41
Remarkably, a couple of weeks after I left the review below, and gave a one-star rating to the app because of it, I got an email informing me that the app has been updated to address this limitation. Now, up to 8 people in a reservation recorded can check in and see their boarding passes on a single mobile phone/device. That’s amazing responsiveness, and I have adjusted my original star rating from one star to five stars ! I do not like that you require my traveling companion to download the Southwest mobile app, in order to see her mobile boarding pass. It would be preferable to allow me to see both my boarding pass, as well as my traveling companion’s boarding pass (who was booked in the same reservation record) on the Southwest mobile app on my phone. Instead, I can only see mine on my phone, and she was forced to download and setup the app on her phone in order to see her mobile boarding pass on her phone.
Flights from Chicago to Phoenix
by Ms.T, aka JenJen on 2018/01/12 23:51
I’ve flown with Southwest a few times & I was pleasantly pleased. The Flight Attendees were very kind to my very talkative grandson. They not only kept him amused, but kept the hot chocolate coming, even a package to go upon leaving the flight. He still raves, saying those were my friends. He says ,”they really cared about me Ms.T, they really did. I am now & always looking for senior discounts & or just discounted flights period from Chicago to Glendale via Phoenix Airport and there are never any listed. Saddens me that all other destinations have discounts. So I am wondering what’s the reasoning differences. When I fly from Chicago to Glendale via Phoenix Airport, those flights are always filled, as on my return flights also from Phoenix. I plan on flying to Glendale sometime after the middle of February from Chicago’s Midway Airport to Phoenix Airport to reach my destination of Glendale Arizona. Thanks in advance for taking time to read. Virginia Taylor again Thanks You ....
Don’t Use App for Check-In
by murph3598 on 2019/12/27 15:28
The last few times I’ve used this app for check in, I have had less than stellar, or responsive results. I’ll hover by my phone waiting for the minute to turn and then refresh the screen waiting for check-in to start. The minute turns, I refresh the screen and...”see agent at gate”. I go back to the home screen again, attempt to see there details of my trip and see the check in button and...”see agent at gate” comes up yet again. It’s not until the third time and about a minute of screen refreshing later that the check in button pops up along with a “C” or high “B” at best group boarding pass. I thought this was a one time fluke, but I’ve tried checking in over WiFi and over the network, and have had the same results twice in a row. I assume the experience must be better over a computer, so I’d heavily recommend using that if you don’t want a C boarding pass for trying to check in the first second you can. Otherwise, the app works fine, but since Southwest is open seating, check in responsiveness has an immense impact on the experience.
Early bird status
by grequent flyer on 2019/01/28 20:50
Paid extra money for my wife and I to take a trip to Fort Myers Florida. The day we left Ohio we knew there was a storm coming and we were glad we would be leaving before the storm hit. Well, left engine would not start and we were 3 hours late leaving Columbus. Got to Nashville where we were to transfer and of course missed our connecting flight! They put us on a flight back to Chicago, into the storm, where our next departure was delayed and we were among the last 3 people to board the plane!! Today I check in for the flight back to Columbus and after we paid for earlybird seating we are B6 and B7. So much for the extra money we paid!! No offer from Southwest to refund anything. Second time we have been in B. In case you don’t know all the family’s also board ahead of B section after A! My last time paying for earlybird and probably last flying with Southwest. Ps. I was a Southwest member!!!
Customer Service
by rpmaniac on 2020/04/29 14:16
I have never had better customer service than Southwest Airlines. My wife was off with a friend to California when her friend developed a serious health condition. Her friend was from Nashville and she wanted to escort her home as the doctors said she should not fly alone. She initially called customer service and was told she would have to purchase an additional ticket for the leg fromCalifornia to Nashville. When I heard this I called customer service and got a retired military guy in San Antonio. He simply said “Hold my beer and watch this”!!!! I wish to this day I had gotten his name. He booked my wife and her friend to Nashville at no charge, had a wheelchair waiting at both airports and escorts. He then booked my wife home same day later flight after she handed her friend off to family in Nashville. NOW THAT IS WHAT I CALL CUSTOMER SERVICE. I only hope that the retired soldier reads this and understands that I truly appreciate his kindness and for all of his help.
Some things I wish I could do
by jokaye365 on 2018/08/03 14:38
With string enough internet, updates are timely and booking is a clear process; the app has never failed me! But there are two things that would make it more convenient. 1. A Check In button below the next upcoming flight. If my confirmation number and travel information is in Trips, why do I still have to go to Check In and enter my confirmation and name? As someone who tries to wake up 24 hours before my flight in a panic to check in, this would be really nice. Unless they’re doing this on purpose. 2. I’d like to be able to keep travel funds in a place attached to my account then deduct from them when I book instead of constantly having to enter them as a payment option. I can save credit card info so why not travel funds? Simple shopping platforms apply credit saved to purchases and note the difference of values. This should be for browser and app options. I can also see this inconvenience as purposeful if they want folks to forget they have travel funds.
What is wrong with your app?
by Skybubbles on 2018/07/21 19:51
Are you aware that when you try to book a flight whether it is round-trip or one way, is soon as you put in the date, There is no area to click “done “for the flights to come up on those days. Instead the only option you have is to hit the back button which takes you right back to the current day You are in and then you have to search for the flights and scroll forward through all the dates to get to the ones you are specifically looking for. It is the most frustrating thing using this app. How come all other airlines have it correct with the done button after you plug in your dates. Nobody should have to scroll all the way through ahead to find their dates because your app let you click on future dates that you’re looking for tickets, but then doesn’t upload with those dates. Can you fix this fast?
App is limiting...
by 29 years burnin' down the road on 2018/03/12 17:14
You can’t look up or book international flights using the app; you need to use the desktop site. It is annoying that you can’t switch between dollars and points while looking up flights; you need to start a new search if you want to view dollars instead of points and vice versa, even when it’s the same flight search. Southwest, can you please have your webmaster add that feature? Thank you! Also, we should be able to revise our travel companions and make account changes using the app (and website) instead of having to call. Southwest is always my first choice when flying! I use the app when possible but find it necessary to use the desktop site or call when the app doesn’t facilitate, and why provide an app for your customers if it is less convenient and not equal to what you can accomplish on the desktop site? I know these are first-world problems, but I’m just sayin. I love Southwest. Amazing customer service, great policies, and they get me where I need to be (with very reasonable prices). Yay!
Best app I’ve used!
by Subway surfer awesome person on 2018/05/17 00:26
Never have issues logging in and using this is a breeze! It’s not slow like a lot of apps with constant buffering etc and I love how fast it connects and every change made doesn’t slow it down. I and love how it keeps all my flight info conveniently located in a press of one button! I can see my upcoming trips and any future ones I’ve booked. All my trips I’ve easily booked on this app since I’ve had it.... going on a couple years. The convince of changing or canceling flights is as easy as booking! Also tells you how many rewards points you have and the option to use it or not when booking. The only down fall is I cannot yet book international flights and I can’t have access to any refunds owed to me by changing flights when I should be able to see what dollar amount I can use when re booking my next flight! All in all it’s my favorite app to use next to Hotwire!
Check In
by Santa Monica Gal on 2019/12/25 13:17
I would have given this app 5 stars if it wasn’t for the check in feature glitch. The check in feature has repeatedly given me multiple error messages when trying to check in 24 hours prior to several of my flights. For example, this morning I tried to check in for my upcoming flight, but I was delayed due to a glitch in the app. My flight is at 6 am tomorrow, so I hit the check in feature on my app right when the phone turned 6 am, and followed the prompts to check in. The app gave me the error message that it was unable to check me in and to contact a gate agent. I exited the app multiple times and went through the process again and again, until it finally allowed me to check in. This is not a one off either and seems to happen every time I try to check in for my flights and I end up with a late boarding pass. Other than this annoying feature, the app is great for making reservations, but this is a pretty big deal considering that the seats are selected based on your position in line.
Doesn’t provide important info. Terrible UX.
by Lindsey Bowshier on 2018/08/04 18:02
If I’m logged in and click on flight status, I still need to type in a flight # or search by departing airport, etc. How about defaulting to showing me MY next flight? Isn’t there a pretty good chance that would be the info most people are after? I used the app to check into my flight and still had to get a boarding pass printed at the counter. And after checking in on the app if I wanted to view details of my flight A) had to enter the confirmation # again (which required me to go to my email to copy and back to the app to paste) and my first and last name (again, I’m LOGGED IN) at which point I have to “check in” again. And B) it shows my departure time for the first and second flight but no details on where my layover is and for how long (unless I do the math—adding the duration of flight 1 to the departure time and account for time zones except I can’t see where the layover is to know what time zone). Is it possible there is something broken? There can’t be this many people who fly and love Southwest if they are using this worthless app. It’s a seriously frustrating experience.
Customer Service
by JACG53 on 2018/04/22 16:10
On Friday, March 23, 2018, customer service rep #40 (Josh) in Oklahoma City was absolutely amazing & a tremendous blessing to our family. A family member has terminal cancer & is required to travel to Houston M D Anderson hospital on a regular basis. The hospital changed the schedule in March on short notice. The fare change cost was $600 & my family could not afford it. Our family member was in great distress when the customer service rep they spoke with was of NO help, they thought they would have to drive or miss an important appointment ( they are in no condition to drive the 9 hour trip). I called after learning of the situation & Josh saved the day! The stress of the disease is more than enough to handle, the financial burden it brings can destroy the last thread of hope. I want to commend Josh for understanding the situation & assisting us in removing both mental & financial stress. The 1st was unkind & uncaring. It’s people like Josh that keep us loyal Southwest customers!
Frequent Flier/E-boarding
by bwaryasz2016 on 2019/05/10 01:32
I fly SWA quite frequently primarily between Tampa International Airport and Bradley International Airport (Connecticut) where I rent a car and continue along with the business at hand. I have flown with hard copy boarding passes and have used e-boarding passes. I love the idea that I can use my cell phone to manage boarding passes for myself and anyone flying with me. This is a HUGE convenience when traveling with mobility impaired individuals or when you have to carry additional carryons for medical equipment. The one downfall is if you have to request pre-boarding for any reason your mobile app won’t show it and you will still be forced to show the hardcopy boarding passes for you and your parties. I wish the app would allow for the e-boarding pass to reflect a pre-board status. I also love that the app is relatively easy to navigate and shows real time flight details for your flight.
Frequent flier
by Carmie83 on 2019/04/06 15:49
While I LOVE to fly Southwest Airlines, I don’t love the app because it doesn’t allow you to use credit points for previously canceled purchases. Also, with my last two attempts to book and purchase flights, the app added $20+ onto my purchase. Is that a standard charge now or a glitch in the app? What I also do not like about the app is it doesn’t allow you to make requests for wheelchair assistance within the app. If that were available it would be awesome! Lastly, the app doesn’t allow you the option to pay between either PayPal or other credit card(s). In other words, if I decide to pay with my credit card now but on my next purchase the PayPal option is no longer available. How do I get this option back? While the app is great for straight forward transactions, I feel having these other options would greatly enhance the app experience.
We Love Southwest
by Z3P3Sufi on 2019/12/13 14:56
My husband and I are lifetime travelers on multiple carriers and have travelled on Southwest Airlines for 40 +years. Has been the easiest most reliable company for us as we always know we can expect high standards and never are disappointed. They always get us there safely first and foremost and on time! This past summer we had the experience of traveling on a low fare European carrier and had the complete opposite travel experience. It further highlights what separates the great carriers from all the rest. We knew how GREAT of an airline Southwest was before we our travels overseas and know even better firsthand how fortunate we are to have this great airline that works hard to make all our vacation plans as well as business trips happen safely and with a “ heart “ in all that they do. They truly are the one large corporation that still really cares about its customers. Thank you Southwest!
Expensive for earlier flight
by AjDrew02 on 2018/06/16 23:19
I LOVE flying SouthWest. Easy ap, quick flight to the beach from Nashville, and I enjoy the jokester flight attendants. (Love that part!!) I did make a mistake and booked our vacation to end by flying home on Fathers day. My ex-husband has been a great sport and hasn’t given me too much grief, but I know he’s bummed. I just logged on to see there is a flight that will get us home at 9am instead of 9pm. I’ve coordinated with his wife and we will surprise him with his sons being home to spend the special day together. On the flip side, my mistake is costing me roughly $500. :x I realllllllllllllllllly wish there was a “one time waive of fee for being mindless and not thinking of others” perk so I wouldn’t have been charged so much money for a flight that clearly had the open space.....but in the end, it was in fact MY error. And it will not stop me from continuing to fly SW or promoting the airline. I’m just salty for having to take responsibility for my own actions. Lol
Impersonal
by dissatisfied flyer on 2019/06/21 12:18
SW used to be the funnest airline to travel and I prefer to fly SW, but the friendliness of the staff has sharply declined, the flights are overbooked, and the choices out of Nashville, TN leave a lot to be desired. I’m considering switching to American because 90% of my travel is to Charlotte, NC and SW rates aren’t really that competitive anymore. I was a huge SW fan and highly recommended for years, but my opinion is changing and I’m really disappointed. I read the SW magazine while on a flight and read about how friendly the staff is and that is not the case for the Nashville, TN flights - actually the flight attendants can be quite rude and at a minimum, make me feel like they are not concerned with flyer satisfaction anymore. I used to never have to put a bag overhead (I’m 5’1”) because an attendant would offer help and now I rarely am even asked if I need help. Please go back to the SW that made you the airline of choice.
Customer Service
by Samidon66 on 2020/03/27 15:59
I am not one to write reviews but I wanted to take a moment to say heart felt Thank You to the Southwest Gate Agents and Customer Service. From the start of my flight the gate agents have been so helpful as this was not a planned trip. This was last minute to see Mom who passed a little after I landed on Ontario. They me with my boarding as I was as flustered and recently had major shoulder surgery and have trouble managing luggage. Their kindness helped make the trip a little more bearable. Customer Service who has helped me with my flight to get back home after multiple cancellations. Their patience and kindness as well helped make things more bearable. I am booked to head home 3/28 and hope to be home soon barring any unforeseen circumstances. With all that is going on with virus Thank You does not seem to be enough for the kindness and help given by your employees. Thank You Southwest!
Southwest is the best airline
by Paul A #9 on 2019/10/30 12:41
Once I “discovered” Southwest I’ve never looked back. I am from time to time forced to fly one of the other airlines but that just serves to remind me of how much I appreciate Southwest. The best feature: no change fees!!!! None! Try changing your flight on those other guys. Ha! $200 please! Southwest has been extremely flexible and they actually work with you. Customer service is excellent, the flight attendants are great and they get you to where you need to be. Plus their rewards program is not just a carrot on a stick like the other airlines, a moderate flyer like myself can actually achieve status. Sure there are no business class seats and if that’s your thing then go for it with those other guys. And good luck getting upgraded, maybe on a flight to nowhereville. I’m happy with the real benefits that save me money and the services I get with Southwest.
LOVE IT 😍
by s_casasa on 2019/07/21 00:09
This is such a good app! I love how you can watch free movies, live tv, and text without delay! It just makes the flight so much easier! Me and my little brother flew from Denver to Nashville on our own at ages 11 and 12 so having this app for my 11 year old younger brother made our (mostly my 😉) trip a whole lot easier(and I’m guessing it would make it easier with younger kids to)! It was also really nice to be able to see what section I was in(like section A B C etc) since I wasn’t always able to look at my boarding pass. So I would recommend this app to anyone who loves to watch movies or be on their phones (or other devices) while on the plane or if you think its easier to put your boarding pass in a pocket and look on your phone for the information. Even if you don’t I would still recommend this app it makes the flight a lot more enjoyable!
My ONLY airline!
by TXRed! on 2019/02/13 20:48
From my business trips as a paralegal in the 1990s and 2000s to my retirement fun trips 2005 to now, Southwest is my only airline choice. NEVER a lost bag, NEVER a rude or incompetent Southwest employee. The open seating concept seems flawlessly smooth and efficient. Planes fly on time, and when there is a delay, such as 3 hr of being snowed in during a blizzard in El Paso on a Houston to Albuquerque flight AFTER airport concessions closed at 9:00 pm or so; Southwest employees kept us amused with games and prizes - I won a leather SW paperweight - and brought us water and snacks while regularly updating the storm’s status. Luckily the weather briefly cleared for takeoff and we headed toward ABQ, but knowing that airport also may close down and we might land in Vegas. We made it safely to ABQ just before they closed the airport for weather. Southwest CARES about the safety and comfort of their passengers. That’s why Southwest is MY airline! Nancy L Turner, Rockport, TX.
luv luv luv
by Groupon addic on 2018/12/21 04:12
Everything about the flight attendants, the pilots, the airport, call center, gate agents, runway and luggage handlers (even in the cold, wind, rain, snow or some places the heat and sun too. You are such a customer oriented and friendly company that when you have an issue (and I mean I made a mistake which I totally own but you didn’t make me :-))you get to talk to a super friendly and helpful PERSON when you call. So win win and win You have overly earned an also continue to impress a current companion pass and A list member. For this and the many many other times you go above and beyond not because I think you have to, not because how I perceive what people think, but because I get the FEELING and see from the luv you give how much you care. Thank you to everyone behind the scenes and in front, without each other it’s just a broken heart and where’s the Luv in that?
Not as Good as the Website
by Keenake on 2019/08/19 21:18
Reasonable to navigate, but some functions are hard to find. It seems my flight is easy to find, but I cannot directly check in my companion fare person by direct link. The checking in the underage kids linked to my reservation requires me to exit app and check them in separate. The web page makes this simpler by at least showing their reservation numbers, but the app only shows the companion after some searching. And the dogs? Why can they not be checked in online? Just like a TSA document, flier status, etc, why can I not post their medical certificate and until it expires (assuming it’s not renewed), check them in online? You already charge me $95 each way for each 4# dog, take away my right to bring a carry on (22#), and then make me see an agent to add what extra review? Try to be a leader - change the process now, do not wait until “the industry” makes the move. Serve your customer needs first where it is a reasonable request.
My go-to airline
by DAMMJM on 2019/08/31 13:20
I am the poster girl for Southwest Airlines :-).I fly around the country a couple times a month. Southwest makes my airport travel pretty-much stress-free. All of their “transparency” policies make it easy to have flexible plans and make changes as life things come up. My check-in time at the airport is literally 20 minutes door to gate because their computers are very person friendly and somebody is always there to help and receive your checked luggage quickly. If I have a problem and I need to speak to a human by phone, it is not usually a long waiting queue and they just fix it without sweating policies this or that. I live in Florida ( think hurricanes...). and they cut that stress way back by announcing early on that you can change your flight at no cost- no nailbiting until the last minute as other airlines wait and ponder. This airline is truly a”luv”.
Love SWA!
by A Tuff One on 2019/11/04 19:11
My husband, our dog Maggie and I fly SWA monthly. Every trip proves that SWA employees, understand the importance of their customers to their business and the bottom line. They are dedicated to excellence in service and customer satisfaction. They live their love for SWA everyday. We see it, feel their genuine enthusiasm and dedication. Southwest is Truly the best airline ever! Southwest proves the importance of giving their employees ownership in the company’s success, in that the good they do for their customers, feeds the bottom line for the company, which guarantees their ability to provide for their families, and their future. Years ago there was and still is an airline whose employees were also dedicated to their company and service, I was one of the those who loved my company, customers and the joy of serving others. VTPattSouthwest employees are not in it to get only what’s good for them, they are there because they want to be, and want the company to succeed. In my day everyone pitched in to keep the flights on time and customers happy, Southwest maintains that energy, and it shows! We love Southwest and it’s grand and generous Employees! Thank you for proving to America, that Enterprise, self sacrifice and dedication to the goal of prosperity is good for the big guys, little guys and everyone in between! God bless you SWA, we appreciate you! Virginia
Best Airline of All Time
by Donnie McQueen on 2019/10/21 10:20
Long story short, was late for a flight. I rushed to the airport only to find out that I left my passport at home (was traveling international to the Carribean). Now I’m thinking I need to buy another flight that can hopefully get to the location of my destination flight. I call Southwest, 113 minute wait time (it is 4:45am EST) and while on wait they tell me to check out flight change options online or via mobile app. I easily find this option on the mobile app, and I change my reservation to a flight 2 hours later, and am expecting to pay the price. Instead, I change my flight, 30 minutes before departure FOR FREE. No other airline could ever dream of doing that for its customers, nonetheless online. With how easy this was, this is the standard that Southwest has. Southwest is the best airline company hands down.
High regards for Southwest
by Grandma63! on 2019/03/04 19:05
Recently traveled to Las Vegas and has an awesome experience to and from. I am obese and always sorry someone will complain who may sit next to me. During my departure I had this wonderful man from the airlines come up and asked me very discreetly if I’d be more comfortable with 2 seats. I responded it be nice but I can’t afford another seat. He told me he would take care of it. He brought me my boarding pass and an extra one to put in empty seat next to me. I sincerely thanked him. They allowed me to pre board as I am older and slower. When I returned I was automatically given same treatment. I hear horror stories about how some obese ppl are treated on airlines. In my opinion Southwest treated me with the upmost compassion and dignity from that first gentleman I encountered to the flight attendants. I’ll always fly Southwest. Bless Southwest and their employees for doing the right thing.
Round trip scheduling
by Cali boy 12 on 2019/02/02 20:39
Maybe it’s me and I missed some option in the app, but I don’t like NOT being able to select a flight into a city and a flight out of a different city of the same area. In the SF Bay Area I like to use both SJC and SFO for different reasons. But through the your app when I make arraignments for a round trip I’m stuck with having to depart the same city I arrive in. Also, what if there is a better fare going in or out of different cities? I’d like to have the option to select one way in and another out even if the only reason is financial. Y’all have been very good with customer service. I hope this is an issue easily resolved. Other than this I’d give the app 5 stars. Not giving your customers full control over their itinerary, I think, doesn’t meet the standards I’ve enjoyed and appreciated from your company.
Good except usability for a couple of things
by CarolineInSV on 2018/11/18 07:39
When I am logged in and looking at an upcoming flight, it is not clear whether I am checked-in or not. If a person in the traveling party is not checked in, there should be an option to check in next to the flight and person displayed. If a person is checked in, there should be an option to view the boarding pass. I am a parent traveling with my 4-year old, I bought the tickets but I cannot view and save my child’s boarding pass unless I sign out of my account and sign in with hers, and have to create an account for my child if she doesn’t have one already. That is not a good user experience and has no security advantage. If an adult buys tickets for him/herself and others on the same flight, especially minors, and even more so young children, the buying adult should be able to see and save the boarding passes for all the people traveling with him/her whom he/she bought tickets for.
Southwest Air Lines App
by 🔥🤬🤯😤😝🔥 on 2018/10/20 17:02
The app needs much more user friendly attention. It needs to address Lost Luggage, Missing luggage items, WiFi, & traveler’s flight opinions. If a traveler loss luggage or items missing from there luggage there should be a short cut(icon) to help you address this issue(s). WiFi should be added to app. Some travelers did not know that they should have downloaded a separate app before boarding. Not all airline use the same WiFi systems, this would save travelers time. Giving Southwest Air Line travelers a voice is empowering! The app should have a spot for everyone’s opinions. This would be the most useful system for Southwest learn exactly what needs to be addressed. The Rapid Rewards number should be woven into the app to help users & Southwest Air Lines reduce the users form information entering. Seating Up grades should also have an icon. If seating upgrade is not possible on the app, it should address you to see or call a Southwest Representative. In all this would reduce Southwest Air Lines work load and save travelers standing in line.
Changed my flight for no reason
by OSUdad999 on 2020/01/16 14:21
Here I am being proactive, schedule a flight 5 months in advance on a Wednesday after work. The only flight under that was under 5 hours because it was direct. I get an email two weeks later that due to things out of there control (weather etc.) they have to change my flight to 11:35am. First off that’s a lie, they changed it because they didn’t want to fly that time, I scheduled 5 months in advance. Now the only direct flight that they have is at 5:45am otherwise I can take a layover and make a 2 hour flight into 6 hours. I didn’t plan on taking off an extra day of work because I don’t have adequate leave so I’m now in a pickle. Thanks for pulling a fast one on me and really screwing me over, and to blame it on something out of your control like weather is a joke. Would be nice to at least refund me a portion of my points I used since I have been so loyal to you. I’ll be looking to see if delta has a flight that fits my schedule better. At least they won’t switch a flight 6 hours earlier for no real reason.
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