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App name
Southwest Airlines
Description
Book a flight in just a few easy steps Check in, change or cancel your flights. Plus, add extras like EarlyBird Check-In®. Super-Fast Shopping & Booking Book a trip in just a few quick taps. Use Face ID® to make booking even faster! You can also store your credit cards. Everything you need to Travel Get the information you need right at your fingertips on the home screen - gate information, boarding position, flight status and more. Boarding Pass on the Go Get mobile boarding passes for all passengers on your trip 24 hours in advance. Southwest passes have rich color and bold font, which makes seeing your Gate and Boarding Position very clear. Find the details you need quickly: Flight Number, Confirmation Number, Boarding Time, Tier Status, and TSA Pre-Check. Don’t forget to add your Mobile Boarding Passes to Apple Wallet! Apple Pay® Apple Pay® is now available as a payment option in the iOS app! This is an additional option to our other available payment methods - PayPal® or Credit/Debit Cards. Travel Funds Look up and use your Travel Funds! Inflight Entertainment Use the app to take you to our Inflight Entertainment Portal where you can watch Free Live TV1*, listen to Free Music1*, play Free Games, access on-demand TV content2*, and watch Movies without having to download a separate app2* *Available only on WiFi-enabled aircraft. Limited time offer. Where available. 1 Due to licensing restrictions, on WiFi-enabled international flights Free Live TV and iHeartRadio may not be available for the full duration of flight. 2 To view movies and select on-demand TV content, download this app before your flight. Live Chat Contact our Customer Representatives through Live Chat by scrolling down to Contact Us in the navigation drawer, and then tap on “Chat”. Airport Pickup and Drop-off Thanks to our partnership with Lyft®, you can now use the app to help you request a Lyft®! You’ll know key information like estimated time of arrival and estimated price before booking. More of a rental car person? You can do that in the app, too. Cars, Hotels, and Vacations Use our app to quickly book all of your travel needs. Earn Rewards when you Travel Sign up for Rapid Rewards® and earn points on your flights. Did you forget to add your Rapid Rewards® number during booking? – No worries, add it after booking your flight and earn points. You can then use those points to purchase more flights!
Signing in
by charlottekeno on 2020/06/01 19:12
I had difficulty signing in gave a customer service # Not helpful figured it out
Very convenient and easy
by Cepricenca on 2020/06/01 18:32
This app is a breeze to use and provides all the features I need.
The Best
by help plsss. on 2020/06/01 18:15
You make it so easy for the whole process from beginning to end and sometimes entertaining. Janet S.
Flight
by okruurr on 2020/06/01 17:39
Jaii
The Best
by Wissie.mo on 2020/06/01 04:27
I have been flying Southwest from its beginnings and love it as much now as then, perhaps even more. The best fares, no baggage fees, and up front about all their transactions. Southwest is unlike other airlines who are always trying to squeeze another fee out of you. And Southwest has the friendliest, and undoubtedly the funniest, flight attendants. They are a pleasure to fly with. Southwest is my go-to airline!
My favorite way to fly!
by ctzak on 2020/06/01 01:32
Always a pleasant experience to fly SOuthwest!
Rapid Rewards promo tease
by RayRay68 on 2020/06/01 01:20
The 2X rewards promo didn’t work!
Thank you!
by Thanks SW! on 2020/06/01 00:46
Southwest provides a sense of normalcy during a time with so much uncertainty.
Great trip
by Heshiser on 2020/06/01 00:31
Really enjoyed the flight from San Antonio on May 25,2020. Smooth. Both flights early.
Easy to Navigate
by Bark0306 on 2020/05/31 23:33
Probably my favorite Airline app. Very easy and quick👍
Good App
by MelvinGraf on 2020/05/31 21:34
Simple to use. Does the job.
Changes
by Dakdoug on 2020/05/31 19:09
Through no fault of mine or Southwest I’ve had to change days and flight time multiple occasions Southwest makes this easy and no charge to my account or miles
DennisG1949
by dennisg1949 on 2020/05/31 18:46
So easy
Experience
by Cruzc5 on 2020/05/31 11:15
User friendly and easy to navigate
Booking with ease
by C.Gar on 2020/05/31 03:50
I love this app and this airline! Always so easy to find the flight that works for us and get it booked! Thank you Southwest!!!
Super easy to use
by FlyHi172 on 2020/05/30 23:50
Very well designed website. Easy to navigate. It makes online booking a piece of cake.
Hard to use travel funds
by DML13002 on 2020/05/30 21:56
I’m logged in to the app so it knows who I am. I can navigate to my travel funds (credits from unused flights). Then when I try to book a flight and use my travel funds, I must enter the confirmation number on the travel funds. I have to completely back out of my reservation, find my travel funds again, take a photo and save it to my phone, and then start booking my flight all over again. Because of Covid, I have travel credits, but it appears I can only apply one of them to my booking and pay the remainder in cash. Would be really great if I could apply both travel credits to the new booking.
Infant option needed
by njk2772 on 2020/05/30 20:57
Five starts once the ability to add an infant is added to the app.
Easy to Usr
by graced on 2020/05/30 20:29
Very easy to use flight app
Easy to use
by JayboxTX on 2020/05/30 20:10
What a great website. I love the way Southwest does EVERYTHING. Thank you.
Love this airline it’s the best !!
by kitcybitchy on 2020/05/30 17:32
Southwest
Favorite airline
by TB_60 on 2020/05/30 15:06
My family and I love flying SWA. The only airline we would use❤️
Best way to travel hands down.
by knot2shby on 2020/05/30 13:05
I just love southwest. Best way to travel.
Best airline to work with
by QBinHB on 2020/05/30 06:03
I have been using Southwest for years as my primary airline. Their customer service is top notch, the in-flight staff is friendly and entertaining, and they support military and first responders. My family and I will continue to fly with SWA for years to come.
Booking
by choklt on 2020/05/30 06:03
Quick and easy👍👍
Awesome
by preachtd on 2020/05/29 18:46
Great and easy to use !!
Frequent Flyer
by NamasteNancy on 2020/05/29 18:35
Always a pleasurable experience - thank you southwest!!!
Awesome as always
by Mimi the NP on 2020/05/29 18:32
Southwest is always amazing! Using a travel credit is a snap. Love love love Southwest from start to finish.
We love SWA!!!
by Wonderwomann457 on 2020/05/29 17:11
Thank you for your service and hospitality during these trying times. There going to be light at the end of the tunnel.
Thank you
by kksanantonio on 2020/05/29 15:13
Because of you,I will get a few more days with my kiddos!!! Fondly, Chrissi Karim
No better airline
by kelsm33 on 2020/05/29 13:54
Best airline! Wish they flew internationally!
Great app
by kitten💕 on 2020/05/29 10:31
This is a great USER FRIENDLY app!!!
Good
by jamao99 on 2020/05/29 03:06
I lm staring to like this airline let see what the future hold for me with SW air. Some discount etc.
Best Way To Fly
by Bunnie716 on 2020/05/29 03:00
Southwest has great fares, two free bags, polite employees, always solves issues.
Southwest has made flight changes so easy!
by sandi j55 on 2020/05/29 02:42
Several weeks ago I had a customer service rep call me and explain everything SW was doing to insure our safety while traveling! I just changed my flight and it was completed in less than 5 minutes! Thanks so much for making my flight super easy!
♥️
by bellamag on 2020/05/29 01:51
This is the best airline! From the planes to the staff and pilots. Hope you are all during this odd times we are dealing with.
THE domestic airline of North America
by MiWo2k on 2020/05/29 01:36
I have always loved Southwest Airlines I wish I could travel more, but enjoy it when I do
Love Southwest Airlines❤️
by off and away on 2020/05/29 00:32
I LOVE Southwest Airlines! It’s nice to be able to talk and get help from an agent without paying extra fees. It’s so nice not to be nickeld and dimed for luggage and special seats. I always feel confident booking in case my plans change so I won’t be charged a penalty. ANY time I can I book on Southwest Airlines❤️.
Headed home the long way...
by Swjately79 on 2020/05/28 23:20
Easiest flight booking ever!!!
Disappointed.
by SWA Fail on 2020/05/28 22:00
The app will not refresh and let you check in until almost a full minute after the appointed time. This means you can’t get an A boarding number even in these times of reduced flying. You are better off checking in on a pc. What a total fail.
Availability
by Mechie Cakez on 2020/05/28 20:06
I love southwest 🔥
❤️
by TIBAFESS on 2020/05/28 19:33
I have been flying on SWA for a long, long time !!!! ❤️❤️❤️❤️❤️❤️❤️❤️❤️
Awesome
by romello23 on 2020/05/28 17:39
Very fast easy to navigate. Awesome app
Flight & Car Rental so easy ❤️
by Farmgirlalltheway on 2020/05/28 16:28
Love Southwest 😍
Thank you
by Sivan Ayash on 2020/05/28 15:19
Amazing customer service! Super understanding
LUV SWA
by AGED-MINION on 2020/05/28 15:00
Best airline. However, if you go to some sort of “COVID ID” I will quickly become a non fan.
Luv SWA
by DaBex2020 on 2020/05/28 14:58
My first go-to for flights for my family and I is always Southwest. Has been for years. Luv SWA 🧡💙
Cost of flights with Points Changed
by Mugillicuddy on 2020/05/28 14:57
I was searching flights this morning and I went back to the same flight 3-4 times and the points increased each time I looked:/
Love you all!!
by beth0022 on 2020/05/28 07:05
Can’t wait to fly with you guys soon!!
❤️
by donttellmethishasbeentaken on 2020/05/27 23:32
Easy to use
Love the Luggage!
by StamperKay on 2020/05/27 21:14
Only travel on Southwest! Always go with one suitcase come back with a second. Love those great souvenirs!
Outstanding
by Jtbubba67 on 2020/05/27 13:48
Easy
Southwest still rocks
by $Landman55 on 2020/05/27 00:00
I’ve been a SWA fan since inception (I fondly remember the Jack Daniels) and honestly believe their business model will help keep them flying. Easy to make and also change reservations and the “customer first” culture guarantees a positive experience. Friendly fun staff and I’ll alway choose SWA first.... unless I need to fly First. Cheers
Great
by mesavg on 2020/05/26 22:32
I like your new system for check-in Always a great experience to fly with SWA
Free bag best part
by Willkill7010 on 2020/05/26 20:01
Free bag best part
One thing could make it better
by cait_r on 2020/05/26 17:07
Unless I’m doing it wrong haha but it would be nice to be able to search flights from all three DC area airports at once instead of making 3 individual searches since the airports are so close.
Easy and helpful
by TRHMKE on 2020/05/26 14:38
Great to have all my info in one place and can change plans when I want to
Ecellent service
by Ndoutdoors on 2020/05/26 13:59
Flight booking without any problem anytime all the time. Excellent service!
Switched to Southwest Airlines
by jzag55 on 2020/05/26 08:00
So glad we did! Great carrier!
Easy & the best air travel company
by Nikki G on 2020/05/26 05:00
This app is so easy and Southwest really is the best company to work with.
Fly the friendly skies!
by drewwinn on 2020/05/26 03:21
Great app, very convenient, easy to use! I love it!
Southwest is the Best
by hotdamnphxfire on 2020/05/26 02:32
I love flying Southwest ! It’s my favorite airline and I always recommend Southwest to all that I encounter , the Stewarts are the best with top flight pilots
Love it!
by Sylva Luv on 2020/05/26 01:02
Everything I need to do is right on the app , I love southwest ☺️
Dan H
by Ipp62 on 2020/05/25 22:44
Great airline great customer service, always fly SW
When you look at a companies ethics
by Golf12367 on 2020/05/25 19:27
and those ethics drive your decision to choose their service in the time of corona-virus is a compliment to the organization. I chose to fly my family (6) even though the risk could be seen as overwhelming. We looked at different airlines and the overall consensus was that SWA would go above and beyond what was needed to ensure there passengers safety. As they always have done, and so therefore I am confident to entrust SWA with making air travel safe for everyone. Thank you for leading the way! - a customer.
Awesome
by Viney69 on 2020/05/25 18:10
best
Good Job
by Jrvok99jl on 2020/05/25 17:56
Thank you for allowing us to go see family
So Easy
by 05760 on 2020/05/25 17:32
Southwest Website is so easy navigate.. I love it ! Fantastic company !
Southwest is the BEST!
by Lilly Grayce fan on 2020/05/25 16:59
Greatest airline ever!! It’s the ONLY airline I will fly! If Southwest doesn’t go there... ...I don’t go there!!
Rudy
by Rudy21066 on 2020/05/25 07:02
The safest and best airline. Great set of pilots. Highly recommend. Thanks for all the great experiences Southwest Airlines.
Love Southwest!
by ITGuy1 on 2020/05/24 23:45
Always the best in so many ways and Best service in the airline business.
Every f time
by fanningmhearonjr on 2020/05/24 19:23
You numb prices all time on second inquiry , hope you go out of business
Director of Marketing Lucy Evoy
by Deliver my bean juice on 2020/05/24 18:47
So easy and efficient. The Southwest app make a flight easy to book.
Fair and Honest
by NRB201 on 2020/05/24 12:55
It is comforting to be a customer of Southwest Airlines. No tricks. Just policies we can depend on! Every other airline pales in comparison.
Gotta Love It!
by Flyin' Phil Anders on 2020/05/24 04:12
The app is quick and easy. Just like flying in and out of Love Field surrounded by Flight crew and grounds control Who address me with terms of endearment. I never know from One day to the next if I’m a sugar Cookie or pumpkin. 😉
Exceptional Service
by jorpey on 2020/05/23 23:58
We also find great fares, outstanding staff and ease of changes when needed. The app makes booking travel quick and easy.
Wouldn’t Take my Apple Pay
by ChefLin on 2020/05/23 23:00
Would now there’s something working with this review page I can’t see anything in typing so now there’s 2 issues won’t take Apple Pay and I can’t even see what I’m writing maybe it’s my phone
Trip
by do u 69 on 2020/05/23 20:43
Great fast on line service good app
The best in USA
by Kbrom Jacob on 2020/05/23 19:15
I have almost tried all the airlines in America but none of them are like the southwest this is my third year that I am Only using southwest. They gives you fair price with you don’t have to pay up to luggage and the change flight flexibility with no extra payment and all their services.
Nice job
by Sticks175 on 2020/05/23 18:48
Easy to manage with no surprises
Flight 1486
by r0nn13 on 2020/05/23 15:50
Excellent on customer service so far and on time boarding is superb!! :)
SW is the best
by katlutim on 2020/05/23 15:28
We fly SW Airlines whenever possible because they making flying more pleasurable than other airlines and they offer great service. Their SW App is easy and efficient to use.
Love SW
by sarahjweb55 on 2020/05/23 03:03
SW makes life so much easier. Booking, no baggage hassles and the flight attendants are the best!
SWA is my Airline of Choice
by ValGal5 on 2020/05/22 22:34
I fly SWA for business and pleasure. SWA is my airline from the ticketing desk to the pilots and stewardess everyone is customer service friendly. I just need to know why I have not never got free drink tickets!!
App is getting worse
by Mthome2295 on 2020/05/22 22:33
The latest update makes it so that you can’t see how long connection times are when booking in the app. Also, if there’s more than 1 stop you can’t see where the second stop is.
Loyal Customer
by rubistonne on 2020/05/22 21:49
I love SouthWest. The only way to fly😊
Friendly Ao
by :-) flyer on 2020/05/22 16:28
Easy to use. Helpful and stress free!
Best Airline!
by TacMac23 on 2020/05/22 16:04
I’ve never been disappointed by this airline. Very accommodating - friendly staff.
BETTER THAN OTHER A/L
by LIVE on a FARM on 2020/05/22 15:36
I don’t even know why people fly other airlines if they have Southwest as a choice… The best Airlines… The best website!!!
Simply the Best
by manufestor on 2020/05/22 00:27
The Best Airline by Far! The airline of smiling faces and impeccably clean interiors. A symbol of freedom at work every day!!
Ease of change
by tinytflint on 2020/05/21 19:29
I’ve had to change my ticket several times because of the virus and each time it was easy to change. The app is user friendly with few steps to complete. I like that a lot! Thanks Southwest! Vernice
Easy&Organized
by eventer2028 on 2020/05/21 16:32
Simple, user friendly, and organized
Love Southwest
by best airlines on 2020/05/21 15:33
Keep going strong gang!
Purchasing
by frjoroma on 2020/05/21 02:30
Great app and great service!!!
Superstars
by M!SS S on 2020/05/21 02:19
I always fly Southwest because they are always the best.
I love Southwest!
by Dansies gransie on 2020/05/21 00:40
My favorite airline, only airline I use!
The Best
by Mz Tonya on 2020/05/21 00:30
SouthWest Airline is above all others..... I LOVE FLYING WITH SOUTHWEST!!!!! The staff is professionally friendly and culturally competent.... I’ve never had a bad experience with SWA....
Apple Pay won’t work
by Junkymonkey123 on 2020/05/21 00:24
Everytime I try to book a flight and use Apple Pay for my payment method, it keeps saying something went wrong and refuses to accept it as payment, if this could be fixed that would be great. Other than that it’s a great app
Sandra Spencer
by GrandmaSandee on 2020/05/20 20:33
I love flying Southwest!! The crew is always upbeat and they know how to break the ice during announcements! If I want to change my flights the website is very user friendly and so easy to do it myself. Looking forward to a flight to Honolulu in the near future. Keep up the positive and encouraging words and the great service.
Disappointed
by The katzmeow on 2018/07/06 00:39
I have had fairly good luck w/ this app, however this review will highlight the reason NOT to pay for the Earlybird Check-in (36 hours before the 24 hours check-in). It cost $15 and you would think that you get a preferred boarding position in line. I was unable to do this on the app, even though it has a place to put your information and credit card data in, but no place to submit after all of your personal information has been entered. I finally called the Southwest rep and she completed the transaction via her terminal, (well within the 36 hours requested) however, she was unable to tell me my boarding letter and number. I would need to check-in during the regular 24-hour booking. When I received my booking I was shocked to find I was a B-13 and a friend who was traveling with me and chose not to pay, was a B-2.!! I called the SW rep and was given a feeble reason “that they just log in and give you a boarding number that is available at the time. They do not check to see if other passengers have a number higher than yours.” WHAT!!? Then what is the reason passengers PAY for a FAKE 36-hour boarding pass. Learn from my mistake and DO NOT PAY for an inflated fee that does not get you preferred boarding. Shame on you Southwest!
Great airline but improvements needed
by not a marathoner on 2019/07/25 14:58
Southwest is my favorite airline but I do have a complaint about my last trip from Boston to New Orleans with a connecting fight at Midway. The Plane landed at Midway on time but there was no gate available so we sat on the runway for awhile before being sent to a makeshift gate with no lounge area as far away as possible from my connecting flight which several other passengers were also booked on. In the past when there were delays and long distances between gates the flight crew always allowed connecting passengers off first. I was seated in the back so it took a long time to get off. I am in my 70’s with knee arthritis and cannot run. All signs on the long walk indicated my next flight was on time so I tried to run which is near impossible for me. When I finally got to gate no one was in line to board and it was just 5 minutes to departure. I thought I missed the flight only to find out it was delayed for more than 30 minutes. Signage had not been updated to alert me on the way. Had I been in my 20’s running to the gate would not have been a problem but a little care and planning by your crews could have helped. Please let connecting passengers of the plane first!
Wayne Perry
by Lisjuszoe1 on 2020/01/22 23:06
I’m not a frequent flyer, I probably use an airline 2 or 3 times a year on vacations with my family. We usually fly on one of the major airlines, Southwest has always been the best. They are right there to help if you need any assistance. They have a real smile on their faces and it just seems to be a relaxing flight to your destination. Some of the other airlines have been alright as well , Jet Blue and Delta would be the only others that I would consider. You ask why not American Airlines, well it’s something I witnessed. The head flight attendant telling the passengers that they couldn’t show any respect to a deceased soldier that had lost his life in Afghanistan fighting his country and our country. His wife was there with some honor guards. We were told not to sing god bless America in honor of this soldier because it would be disrespectful to any of the passengers who were not US citizens and it was against American Airlines company policy. I will never ever consider flying with them again. I’d rather walk to my destination instead. I fly with airlines that prioritize with the citizens of their country. And to any of the passengers that this might have effected, that’s to bad. We honor our Heroes in America. Wayne
No need to call “Customer Support” for this need.
by LarryB aka Troub on 2019/09/21 17:06
Needed to change a ticket; departure airport and date. I initially called Customer Support. There was a wait period and the system offered a call back. Since I was on my landline with the information needed on my mobile device. I contemplated waiting for the call back but while looking at the mobile I saw that I could possibly do the changes (modify) myself. I declined the call back and proceeded to MODIFY my flight requirements. The process was GREAT including paying the delta of the fare with my card that was on file. Additionally I could have paid with other options such as Apple Pay and Paypal. In this case the need for human intervention was not needed. However there have been times that is has been needed. So Southwest please do not eliminate your human access/contact for your customers even as AI becomes more prevalent. This will be a major differentiator for your airline. As a cost of doing business. Your overall profits will be rewarded. In summary- instead of waiting 16 mins for a call back. I was able to handle my business with Southwest in under 5 minutes. Again the process was Great!!
Beware Southwest Voucher
by Soon to be previous customer on 2018/04/30 14:02
I received a Southwest 100 voucher from Southwest after spending several hours delayed in the airport. I was pleasantly surprised until a attempted to use it but needed to cancel due to family emergency. What they FAILED to tell me is the voucher number changed to the flight I cancelled thus when I attempted to use it utilizing the voucher number it wouldn’t let me. I attempted to call southwest but this was during the hurricane emergency and several of their customer service locations were not available. I certainly understood that so I went ahead and scheduled my flight WITHOUT the voucher credit. Finally I got ahold of someone who said they could extend for another year because of my trouble and they could see where I had flown again with the voucher but they encouraged me to wait a couple of more months to call and extend since they could only do it once. I did so but the person I got said no. I explained to numerous phone calls and what I had been told but again was said no and no dialogue had been entered into my record. Be careful with your voucher IF you receive one. Southwest does not have the customer service it use to have.
Dr Sue E Pressman
by Mama of Leleondakeys on 2019/05/26 15:37
SWA is always my first airline of choice. The customer service is the highest, in my opinion, in the airline industry. I once lost my wallet on the flight. Not only did they find it and contact me, but it was sent to the headquarters and mailed back to me with everything in tact!!! Including all the money!! Southwest Rocks!!! Please; never go out of business!!! In contrast, I once left my beautiful leather jacket on a Delta flight. The plane was still at the gate and when I realized, almost immediately, that I had left the jacket in the overhead bin, I reported it to the gate attendant. I got no help and never got the jacket back. One other time with Delta, I had to check my bag at the gate because the overhead bins were full. That had valuable personal items in the bag. The bag was stollen, no ID put into the computer and I never got it back. For at least 5 years I have put Delta airlines out of business, in my mind. Again...Southwest is the B E S T!!! Every other airline and many other industries can learn a lot by paying attention to the SWA business model. Dr. Sue Pressman Licensed Professional Counselor Certified Career Counselor Board Certified Coach
Problems with booking
by Aplem84 on 2019/03/25 00:02
I was disappointed with booking a flight. I am planning a trip to Chicago, and there was an option to sign up for a credit card and receive $200 dollars credit on the flight that I was booking. So I applied and qualified for the chase credit card. I went through the entire booking process and when I got to the last step there was an error that said that the phone number I entered was in the incorrect format. I tried like 20 times, and know that I put the phone number in correctly, there’s no other way to put it in. I kept getting the error and eventually the offer had expired 15 minutes later. I am very frustrated that this happened. The next morning I called SWA, and the representative told me that there was nothing they could do about it. She told me that I could call chase and try to figure it out with them. After I called chase, the representative told me that I would have to call SWA and they could help me figure it out. Sadly there was no resolution. I applied for the credit card to gain some points on future flights and I can’t even use the incentive that they promoted on the bottom of the screen. My credit card doesn’t even arrive until a month after I get back from my trip. Please fix this problem so another person doesn’t get as upset as I am right now.
Perfect Model
by Niki Bray on 2019/10/19 12:00
I love the business model of Southwest. People are treated equally based upon needed. There is no classism built into the business model of Southwest. Those with greatest needs are serviced first and then everyone else has an equal chance to sit anywhere in the cabin of the plane they choose. No curtains being pulled to divide customers based upon class. I love this! At the most, you can pay up to $50 to improve your number in line for entering the plane. This fee is not so high that only a few can afford it and it’s the max fee, your fee could be as low as $15. The pilots and flight attendants are friendly and seem to enjoy their job. They deal with passengers who out of compliance with federal regulations (such as being on a phone call after the door has closed when pushing away from the gate) in a friendly and gentle manner. If there is a Southwest flight available for my trip, I will always choose Southwest over any other airline available. Thank you, Southwest. We see the efforts your company is making to do good business. You’ve earned a loyal customer in me!
Good app overall, enhancements needed
by DLhuegs on 2018/01/23 20:35
The app is great if you’re booking your standard one way or roundtrip fares. It would be nice if you could book multiple destinations and legs of a trip within one booking in the app the way you can on the website. Also, it would be great if you could purchase inflight wifi from the app since our credit card and info is already attached there. Currently, you go through the website and browser. Also, if southwest could figure out a sign-in situation for the wifi to use on more than one device you own, that would be great. I had to pay $8 twice because I purchased the wifi on my phone first and then realized I needed to get work done on my laptop but could not use the same connection on more than one device. I believe Delta has figured it out, but it would be a great enhancement so I’m not double-paying or have to change my phone plan to use that as a hotspot for my laptop. If we’ve paid for wifi, it’s fair to be able to use it on multiple devices you own through some sign-on feature.
Mobile Boarding Passed with Multiple Travelers
by Jackie Lee😫😫12764929 on 2019/03/28 11:20
Recently we purchased tickets to flight to California for a family trip. We had one reservation but 5 travelers total. When we tried to check in outside the 24hr window, the app gave some odd error message stating that this reservation was not eligible for check in, which is not true... we were outside the check in window, but we were eligible for check in. Once inside the window we were able to check in, but we were not able to download the mobile boarding passes. Instead we were directed on the app to go to kiosk and print them. In doing web search on SWAs website about multiple boarding passes with one reservation it apparently is doable, but when I called customer service to inquire they state that it’s not doable...so which is it? We recently flew with American Airlines and I was able to do this with their app. We simply checked in, downloaded the boarding passes and airdropped them to my family. Since SWA prides itself on its innovative and progressive approaches, I wonder why they can’t get with the times and fix this seemingly simple issue. As a long time customer, and someone with a large family, traveling can be a hassle, so if SWA can make our lives easier by fixing this we ALL would be much appreciative!!
Horrible experience
by Jaidennnnnn on 2018/06/13 15:57
The customer service was very rude. I have been on a plane over 10 times and Ive always had great friendly/funny Pilots, flight attendants, anybody working on the plane that Ive encountered customer service with. And to me thats one of the most important things. They were EXTREMELY rude while I started to feel sick on the plane which has never happened to me before I always have great flights with no problems, but usually I fly through Delta. I will NEVER fly with Southwest again because of how rude the workers were to not even just me. They were also super slow on getting our drinks out and no snacks were offered, which I thought all airlines offered snacks. And when I was using the bathroom I had forgotten to lock the door, one of the ladys working knocks and then OPENS the door to tell me I need to lock it. Luckily I wasn’t in the middle of going to the bathroom I was just about to wash my hands...I didnt notice if maybe the door was slightly open and she saw that I wasnt going to the bathroom so she opened it..but either way I thought it was rude of her to just open the bathroom door knowing I was in there. I didnt happen to catch the girls name that I had bad experiences with but she had short blonde hair, slightly bigger.
Desiree Guerra
by Desiree Guerra on 2018/10/15 12:47
I am beyond disappointed. I called day before yesterday to change my flight because I was concerned about the weather. I specifically asked the customer service representative if my early bird would transfer. She kept me on hold for 10 minutes then told me that she had to do some investigating and it did transfer. Even sent me a second email showing me it transferred. When I checked in this morning to my surprise I did not get early bird. So I call and the next customer service rep I talked to gave me the run around and basically the first customer service rep had lied to me!! So after paying an additional $126 to change my flight I now how no eRly bird that I paid for and was told did transfer. Then I was told to call another customer service number to address this issue and I was on the phone waiting for someone for 30 minutes!!! If I had known Southwest was going to be so cavalier about taking care of their customers after the money has been spent I would have never given them my business. Just a suggestion, pay the extra for a more professional airline. It’s worth it!!
Online Checkin/ preboarding handicap
by GGR40 on 2019/12/30 04:11
The checkin process was utterly horrible, my nephew checked in for a flight that departs earlier on a Monday than my flight. I, like many others who want a decent seat on my flight timed my checkin exactly 24 hours out to the second and I was given spot B54. The same boarding position that was given to my nephew who checked in 45 minutes later than the 24 hour mark, for a more in demand flight. I felt utterly disgraced and embarrassed by southwest’s negligence and maltreatment of my checkin. Now don’t even get me started on how I was screwed over on a previous flight. I was in a wheel chair and was supposed to be preboarded however, the other disabled was brought onto the plane by the porter while I was waiting to be helped onto the plane. As soon as the other handicapped passenger was brought into the jetway the announcer stated that all other preboarding passengers could begin boarding while I was left in my wheel chair baffled and helpless. She should have waited for me to be helped before giving the other able bodied passengers permission to enter the jetway. I was forced to struggle to my feet and limped over to the jetway entrance. I have been a faithful southwest customer for over 20 years and I hope these atrocious mistakes aren't repeated in the future.
❤️
by Frog2019 on 2019/10/01 13:24
I love flying Southwest. I usually am one of the first to board and I prefer a seat in the back. However, my biggest complaint, is when there are delays. The delay is not the problem so much. But, when I have a connecting flight, and now only have a short window to get to my next flight, perhaps the airlines should consider letting connecting flights people off first. My last flight I paid extra for early boarding. My flight was so delayed that I made sure to sit in the closest seat near the front. Even so, by the time I got off, I was literally running to the opposite end of the airport to get my connection. The plane had already started boarding when I got there. What’s worse, the flight attendants knew I had a connecting flight which started boarding before the door opened on the flight I was currently on. Perhaps, when delays happen, it would be polite to let people who have connections get off first. Especially when the connecting flights are that close to leaving. Delays are going to happen, I’m good with that, but show some appreciation to those of us who have connection and a short window to get to them. ❤️
Not accurate reservation info
by matchymom on 2019/05/28 16:04
I had made a round trip coast to coast reservation. A confirmed email was sent with the right itinerary but when I logged into my SW app account it showed a different return itinerary that was clearly incorrect. Had to call SW to make sure my trip was correct before I flew. Had to be on hold for 15 min before I could talk to someone. Very inconvenient and didn’t want to have problems if stuck in another state halfway through my trip. Also paid for Early Bird check in and although I got A39 boarding for the initial 1.5 hr part of my trip, the second part and longest 3.5 hr ride, had to change planes and boarding was a B04. Personally for that Early Bird check in money you should get A boarding assignments even if you have to change planes. I have gotten better boarding assignments when checking in on my own and didn’t have to pay a fee. I do always travel with SW and enjoy the airline but have had problems with their online app more then once. I have flown other airlines and they have always changed my seat assignments which is absolutely a “no no” to me, since when I booked they give you a choice to pick from available seats and not always the seats that we were changed to my family was not able to sit together.
Total disrespect for paying customers
by Kimcanuck on 2019/12/04 19:45
If I pay extra for early checkin I expect to board before 6 year olds. If two announcements are made to not store coats in overhead or put both your carry-ons in overhead until boarding is complete I expect the flight attendants to do their jobs during boarding and shut people down who do it. Even just supporting me when I point it out and move the coats so I can stow a roller board would be appreciated. Instead they shrug their shoulders. Ridiculous. What constitutes a disability for this airline seems to be the personal decision that one is entitled to board early. Is all of Phoenix disabled? If you need more time to board you need more time to deplane. These people should sit themselves down after the plane lands so those of us who wait our turn can get off first. How do these people reconcile their right to board early for free when they don’t check their roller bags and manage to get them up and down without difficulty? I will never fly on this airline again if I have another choice. You have completely lost sight of why you became popular with people who are frequent flyers. Paying for early checkin should not be “got lucky”. Families should wait until ALL people who paid early have boarded.
A great suggestion from my Sis
by I LIKE FREE 1965 on 2018/10/07 15:57
While planning for this trip to see my Sis in Washington, I must have looked on every site and looked up every travel carrier there is. A very slow and tedious process. I was so done and about to give up because I could not find what I wanted which was a cheap trip from Seattle, WA to Long Beach, Ca where I live. I did not want to be anywhere near LAX’s chaos, I just wanted to get home quickly. My Sis suggested Southwest which I was surprised that I hadn’t checked out. Booked me a trip just like! THEN - my hubby told of a time conflict he had - he had to be back in LBG on Monday. No problem, I thought, I’ll just talk to a rep to get the date changed. And I did talked to the rep and she assured me of the change. I printed out the tickets, didn’t look at the dates and left. (My bad) It wasn’t until I got ready to check in for the flight that I started having problems. Called a rep and guess what- no dates had been changed. Had to cancel so many things - horrible! The rep I talked to was so nice -LIZ - which why the rating is as it is but that rep bought it down. You only had ONE job...
Why I Prefer Southwest
by ljcrist123 on 2018/02/17 17:35
My job requires that do a lot of traveling, the majority by air. Southwest makes flying easy for me. The Mobile App is quick and easy to use. If I need to change a flight, that is so easy and I really appreciate no change fee! I don’t have that with other airlines! The No Baggage Fee is the reason I started with SW, but the convenience of flying with them has kept me as a customer. I love the no hassle boarding and open seating policy. If they flew more routes to the Northeast, I would never fly any other airline. But the real reason I am a true SW Flier is their employees. Whether it’s the Sky Cap, the Counter Agents, the Flight Attendants, or the lady in the Lost Baggage Office (yes, it does happen) I have found all SW employees to go above and beyond what I experience on other airlines. They seem to really enjoy their job. And for the pilots (of which I’m a member of the club and tend to grade landings) you are the best! Keep doing what you are doing and I’m a Southwest customer for life!
Companion boarding pass
by ho hell on 2020/02/12 11:41
Remarkably, a couple of weeks after I left the review below, and gave a one-star rating to the app because of it, I got an email informing me that the app has been updated to address this limitation. Now, up to 8 people in a reservation recorded can check in and see their boarding passes on a single mobile phone/device. That’s amazing responsiveness, and I have adjusted my original star rating from one star to five stars ! I do not like that you require my traveling companion to download the Southwest mobile app, in order to see her mobile boarding pass. It would be preferable to allow me to see both my boarding pass, as well as my traveling companion’s boarding pass (who was booked in the same reservation record) on the Southwest mobile app on my phone. Instead, I can only see mine on my phone, and she was forced to download and setup the app on her phone in order to see her mobile boarding pass on her phone.
Don’t Use App for Check-In
by murph3598 on 2019/12/27 15:28
The last few times I’ve used this app for check in, I have had less than stellar, or responsive results. I’ll hover by my phone waiting for the minute to turn and then refresh the screen waiting for check-in to start. The minute turns, I refresh the screen and...”see agent at gate”. I go back to the home screen again, attempt to see there details of my trip and see the check in button and...”see agent at gate” comes up yet again. It’s not until the third time and about a minute of screen refreshing later that the check in button pops up along with a “C” or high “B” at best group boarding pass. I thought this was a one time fluke, but I’ve tried checking in over WiFi and over the network, and have had the same results twice in a row. I assume the experience must be better over a computer, so I’d heavily recommend using that if you don’t want a C boarding pass for trying to check in the first second you can. Otherwise, the app works fine, but since Southwest is open seating, check in responsiveness has an immense impact on the experience.
Flights from Chicago to Phoenix
by Ms.T, aka JenJen on 2018/01/12 23:51
I’ve flown with Southwest a few times & I was pleasantly pleased. The Flight Attendees were very kind to my very talkative grandson. They not only kept him amused, but kept the hot chocolate coming, even a package to go upon leaving the flight. He still raves, saying those were my friends. He says ,”they really cared about me Ms.T, they really did. I am now & always looking for senior discounts & or just discounted flights period from Chicago to Glendale via Phoenix Airport and there are never any listed. Saddens me that all other destinations have discounts. So I am wondering what’s the reasoning differences. When I fly from Chicago to Glendale via Phoenix Airport, those flights are always filled, as on my return flights also from Phoenix. I plan on flying to Glendale sometime after the middle of February from Chicago’s Midway Airport to Phoenix Airport to reach my destination of Glendale Arizona. Thanks in advance for taking time to read. Virginia Taylor again Thanks You ....
Early bird status
by grequent flyer on 2019/01/28 20:50
Paid extra money for my wife and I to take a trip to Fort Myers Florida. The day we left Ohio we knew there was a storm coming and we were glad we would be leaving before the storm hit. Well, left engine would not start and we were 3 hours late leaving Columbus. Got to Nashville where we were to transfer and of course missed our connecting flight! They put us on a flight back to Chicago, into the storm, where our next departure was delayed and we were among the last 3 people to board the plane!! Today I check in for the flight back to Columbus and after we paid for earlybird seating we are B6 and B7. So much for the extra money we paid!! No offer from Southwest to refund anything. Second time we have been in B. In case you don’t know all the family’s also board ahead of B section after A! My last time paying for earlybird and probably last flying with Southwest. Ps. I was a Southwest member!!!
Some things I wish I could do
by jokaye365 on 2018/08/03 14:38
With string enough internet, updates are timely and booking is a clear process; the app has never failed me! But there are two things that would make it more convenient. 1. A Check In button below the next upcoming flight. If my confirmation number and travel information is in Trips, why do I still have to go to Check In and enter my confirmation and name? As someone who tries to wake up 24 hours before my flight in a panic to check in, this would be really nice. Unless they’re doing this on purpose. 2. I’d like to be able to keep travel funds in a place attached to my account then deduct from them when I book instead of constantly having to enter them as a payment option. I can save credit card info so why not travel funds? Simple shopping platforms apply credit saved to purchases and note the difference of values. This should be for browser and app options. I can also see this inconvenience as purposeful if they want folks to forget they have travel funds.
Customer Service
by rpmaniac on 2020/04/29 14:16
I have never had better customer service than Southwest Airlines. My wife was off with a friend to California when her friend developed a serious health condition. Her friend was from Nashville and she wanted to escort her home as the doctors said she should not fly alone. She initially called customer service and was told she would have to purchase an additional ticket for the leg fromCalifornia to Nashville. When I heard this I called customer service and got a retired military guy in San Antonio. He simply said “Hold my beer and watch this”!!!! I wish to this day I had gotten his name. He booked my wife and her friend to Nashville at no charge, had a wheelchair waiting at both airports and escorts. He then booked my wife home same day later flight after she handed her friend off to family in Nashville. NOW THAT IS WHAT I CALL CUSTOMER SERVICE. I only hope that the retired soldier reads this and understands that I truly appreciate his kindness and for all of his help.
App is limiting...
by 29 years burnin' down the road on 2018/03/12 17:14
You can’t look up or book international flights using the app; you need to use the desktop site. It is annoying that you can’t switch between dollars and points while looking up flights; you need to start a new search if you want to view dollars instead of points and vice versa, even when it’s the same flight search. Southwest, can you please have your webmaster add that feature? Thank you! Also, we should be able to revise our travel companions and make account changes using the app (and website) instead of having to call. Southwest is always my first choice when flying! I use the app when possible but find it necessary to use the desktop site or call when the app doesn’t facilitate, and why provide an app for your customers if it is less convenient and not equal to what you can accomplish on the desktop site? I know these are first-world problems, but I’m just sayin. I love Southwest. Amazing customer service, great policies, and they get me where I need to be (with very reasonable prices). Yay!
What is wrong with your app?
by Skybubbles on 2018/07/21 19:51
Are you aware that when you try to book a flight whether it is round-trip or one way, is soon as you put in the date, There is no area to click “done “for the flights to come up on those days. Instead the only option you have is to hit the back button which takes you right back to the current day You are in and then you have to search for the flights and scroll forward through all the dates to get to the ones you are specifically looking for. It is the most frustrating thing using this app. How come all other airlines have it correct with the done button after you plug in your dates. Nobody should have to scroll all the way through ahead to find their dates because your app let you click on future dates that you’re looking for tickets, but then doesn’t upload with those dates. Can you fix this fast?
Check In
by Santa Monica Gal on 2019/12/25 13:17
I would have given this app 5 stars if it wasn’t for the check in feature glitch. The check in feature has repeatedly given me multiple error messages when trying to check in 24 hours prior to several of my flights. For example, this morning I tried to check in for my upcoming flight, but I was delayed due to a glitch in the app. My flight is at 6 am tomorrow, so I hit the check in feature on my app right when the phone turned 6 am, and followed the prompts to check in. The app gave me the error message that it was unable to check me in and to contact a gate agent. I exited the app multiple times and went through the process again and again, until it finally allowed me to check in. This is not a one off either and seems to happen every time I try to check in for my flights and I end up with a late boarding pass. Other than this annoying feature, the app is great for making reservations, but this is a pretty big deal considering that the seats are selected based on your position in line.
Best app I’ve used!
by Subway surfer awesome person on 2018/05/17 00:26
Never have issues logging in and using this is a breeze! It’s not slow like a lot of apps with constant buffering etc and I love how fast it connects and every change made doesn’t slow it down. I and love how it keeps all my flight info conveniently located in a press of one button! I can see my upcoming trips and any future ones I’ve booked. All my trips I’ve easily booked on this app since I’ve had it.... going on a couple years. The convince of changing or canceling flights is as easy as booking! Also tells you how many rewards points you have and the option to use it or not when booking. The only down fall is I cannot yet book international flights and I can’t have access to any refunds owed to me by changing flights when I should be able to see what dollar amount I can use when re booking my next flight! All in all it’s my favorite app to use next to Hotwire!
Doesn’t provide important info. Terrible UX.
by Lindsey Bowshier on 2018/08/04 18:02
If I’m logged in and click on flight status, I still need to type in a flight # or search by departing airport, etc. How about defaulting to showing me MY next flight? Isn’t there a pretty good chance that would be the info most people are after? I used the app to check into my flight and still had to get a boarding pass printed at the counter. And after checking in on the app if I wanted to view details of my flight A) had to enter the confirmation # again (which required me to go to my email to copy and back to the app to paste) and my first and last name (again, I’m LOGGED IN) at which point I have to “check in” again. And B) it shows my departure time for the first and second flight but no details on where my layover is and for how long (unless I do the math—adding the duration of flight 1 to the departure time and account for time zones except I can’t see where the layover is to know what time zone). Is it possible there is something broken? There can’t be this many people who fly and love Southwest if they are using this worthless app. It’s a seriously frustrating experience.
Customer Service
by JACG53 on 2018/04/22 16:10
On Friday, March 23, 2018, customer service rep #40 (Josh) in Oklahoma City was absolutely amazing & a tremendous blessing to our family. A family member has terminal cancer & is required to travel to Houston M D Anderson hospital on a regular basis. The hospital changed the schedule in March on short notice. The fare change cost was $600 & my family could not afford it. Our family member was in great distress when the customer service rep they spoke with was of NO help, they thought they would have to drive or miss an important appointment ( they are in no condition to drive the 9 hour trip). I called after learning of the situation & Josh saved the day! The stress of the disease is more than enough to handle, the financial burden it brings can destroy the last thread of hope. I want to commend Josh for understanding the situation & assisting us in removing both mental & financial stress. The 1st was unkind & uncaring. It’s people like Josh that keep us loyal Southwest customers!
Frequent Flier/E-boarding
by bwaryasz2016 on 2019/05/10 01:32
I fly SWA quite frequently primarily between Tampa International Airport and Bradley International Airport (Connecticut) where I rent a car and continue along with the business at hand. I have flown with hard copy boarding passes and have used e-boarding passes. I love the idea that I can use my cell phone to manage boarding passes for myself and anyone flying with me. This is a HUGE convenience when traveling with mobility impaired individuals or when you have to carry additional carryons for medical equipment. The one downfall is if you have to request pre-boarding for any reason your mobile app won’t show it and you will still be forced to show the hardcopy boarding passes for you and your parties. I wish the app would allow for the e-boarding pass to reflect a pre-board status. I also love that the app is relatively easy to navigate and shows real time flight details for your flight.
Frequent flier
by Carmie83 on 2019/04/06 15:49
While I LOVE to fly Southwest Airlines, I don’t love the app because it doesn’t allow you to use credit points for previously canceled purchases. Also, with my last two attempts to book and purchase flights, the app added $20+ onto my purchase. Is that a standard charge now or a glitch in the app? What I also do not like about the app is it doesn’t allow you to make requests for wheelchair assistance within the app. If that were available it would be awesome! Lastly, the app doesn’t allow you the option to pay between either PayPal or other credit card(s). In other words, if I decide to pay with my credit card now but on my next purchase the PayPal option is no longer available. How do I get this option back? While the app is great for straight forward transactions, I feel having these other options would greatly enhance the app experience.
Expensive for earlier flight
by AjDrew02 on 2018/06/16 23:19
I LOVE flying SouthWest. Easy ap, quick flight to the beach from Nashville, and I enjoy the jokester flight attendants. (Love that part!!) I did make a mistake and booked our vacation to end by flying home on Fathers day. My ex-husband has been a great sport and hasn’t given me too much grief, but I know he’s bummed. I just logged on to see there is a flight that will get us home at 9am instead of 9pm. I’ve coordinated with his wife and we will surprise him with his sons being home to spend the special day together. On the flip side, my mistake is costing me roughly $500. :x I realllllllllllllllllly wish there was a “one time waive of fee for being mindless and not thinking of others” perk so I wouldn’t have been charged so much money for a flight that clearly had the open space.....but in the end, it was in fact MY error. And it will not stop me from continuing to fly SW or promoting the airline. I’m just salty for having to take responsibility for my own actions. Lol
We Love Southwest
by Z3P3Sufi on 2019/12/13 14:56
My husband and I are lifetime travelers on multiple carriers and have travelled on Southwest Airlines for 40 +years. Has been the easiest most reliable company for us as we always know we can expect high standards and never are disappointed. They always get us there safely first and foremost and on time! This past summer we had the experience of traveling on a low fare European carrier and had the complete opposite travel experience. It further highlights what separates the great carriers from all the rest. We knew how GREAT of an airline Southwest was before we our travels overseas and know even better firsthand how fortunate we are to have this great airline that works hard to make all our vacation plans as well as business trips happen safely and with a “ heart “ in all that they do. They truly are the one large corporation that still really cares about its customers. Thank you Southwest!
Impersonal
by dissatisfied flyer on 2019/06/21 12:18
SW used to be the funnest airline to travel and I prefer to fly SW, but the friendliness of the staff has sharply declined, the flights are overbooked, and the choices out of Nashville, TN leave a lot to be desired. I’m considering switching to American because 90% of my travel is to Charlotte, NC and SW rates aren’t really that competitive anymore. I was a huge SW fan and highly recommended for years, but my opinion is changing and I’m really disappointed. I read the SW magazine while on a flight and read about how friendly the staff is and that is not the case for the Nashville, TN flights - actually the flight attendants can be quite rude and at a minimum, make me feel like they are not concerned with flyer satisfaction anymore. I used to never have to put a bag overhead (I’m 5’1”) because an attendant would offer help and now I rarely am even asked if I need help. Please go back to the SW that made you the airline of choice.
Customer Service
by Samidon66 on 2020/03/27 15:59
I am not one to write reviews but I wanted to take a moment to say heart felt Thank You to the Southwest Gate Agents and Customer Service. From the start of my flight the gate agents have been so helpful as this was not a planned trip. This was last minute to see Mom who passed a little after I landed on Ontario. They me with my boarding as I was as flustered and recently had major shoulder surgery and have trouble managing luggage. Their kindness helped make the trip a little more bearable. Customer Service who has helped me with my flight to get back home after multiple cancellations. Their patience and kindness as well helped make things more bearable. I am booked to head home 3/28 and hope to be home soon barring any unforeseen circumstances. With all that is going on with virus Thank You does not seem to be enough for the kindness and help given by your employees. Thank You Southwest!
Southwest is the best airline
by Paul A #9 on 2019/10/30 12:41
Once I “discovered” Southwest I’ve never looked back. I am from time to time forced to fly one of the other airlines but that just serves to remind me of how much I appreciate Southwest. The best feature: no change fees!!!! None! Try changing your flight on those other guys. Ha! $200 please! Southwest has been extremely flexible and they actually work with you. Customer service is excellent, the flight attendants are great and they get you to where you need to be. Plus their rewards program is not just a carrot on a stick like the other airlines, a moderate flyer like myself can actually achieve status. Sure there are no business class seats and if that’s your thing then go for it with those other guys. And good luck getting upgraded, maybe on a flight to nowhereville. I’m happy with the real benefits that save me money and the services I get with Southwest.
LOVE IT 😍
by s_casasa on 2019/07/21 00:09
This is such a good app! I love how you can watch free movies, live tv, and text without delay! It just makes the flight so much easier! Me and my little brother flew from Denver to Nashville on our own at ages 11 and 12 so having this app for my 11 year old younger brother made our (mostly my 😉) trip a whole lot easier(and I’m guessing it would make it easier with younger kids to)! It was also really nice to be able to see what section I was in(like section A B C etc) since I wasn’t always able to look at my boarding pass. So I would recommend this app to anyone who loves to watch movies or be on their phones (or other devices) while on the plane or if you think its easier to put your boarding pass in a pocket and look on your phone for the information. Even if you don’t I would still recommend this app it makes the flight a lot more enjoyable!
My ONLY airline!
by TXRed! on 2019/02/13 20:48
From my business trips as a paralegal in the 1990s and 2000s to my retirement fun trips 2005 to now, Southwest is my only airline choice. NEVER a lost bag, NEVER a rude or incompetent Southwest employee. The open seating concept seems flawlessly smooth and efficient. Planes fly on time, and when there is a delay, such as 3 hr of being snowed in during a blizzard in El Paso on a Houston to Albuquerque flight AFTER airport concessions closed at 9:00 pm or so; Southwest employees kept us amused with games and prizes - I won a leather SW paperweight - and brought us water and snacks while regularly updating the storm’s status. Luckily the weather briefly cleared for takeoff and we headed toward ABQ, but knowing that airport also may close down and we might land in Vegas. We made it safely to ABQ just before they closed the airport for weather. Southwest CARES about the safety and comfort of their passengers. That’s why Southwest is MY airline! Nancy L Turner, Rockport, TX.
Not as Good as the Website
by Keenake on 2019/08/19 21:18
Reasonable to navigate, but some functions are hard to find. It seems my flight is easy to find, but I cannot directly check in my companion fare person by direct link. The checking in the underage kids linked to my reservation requires me to exit app and check them in separate. The web page makes this simpler by at least showing their reservation numbers, but the app only shows the companion after some searching. And the dogs? Why can they not be checked in online? Just like a TSA document, flier status, etc, why can I not post their medical certificate and until it expires (assuming it’s not renewed), check them in online? You already charge me $95 each way for each 4# dog, take away my right to bring a carry on (22#), and then make me see an agent to add what extra review? Try to be a leader - change the process now, do not wait until “the industry” makes the move. Serve your customer needs first where it is a reasonable request.
luv luv luv
by Groupon addic on 2018/12/21 04:12
Everything about the flight attendants, the pilots, the airport, call center, gate agents, runway and luggage handlers (even in the cold, wind, rain, snow or some places the heat and sun too. You are such a customer oriented and friendly company that when you have an issue (and I mean I made a mistake which I totally own but you didn’t make me :-))you get to talk to a super friendly and helpful PERSON when you call. So win win and win You have overly earned an also continue to impress a current companion pass and A list member. For this and the many many other times you go above and beyond not because I think you have to, not because how I perceive what people think, but because I get the FEELING and see from the luv you give how much you care. Thank you to everyone behind the scenes and in front, without each other it’s just a broken heart and where’s the Luv in that?
My go-to airline
by DAMMJM on 2019/08/31 13:20
I am the poster girl for Southwest Airlines :-).I fly around the country a couple times a month. Southwest makes my airport travel pretty-much stress-free. All of their “transparency” policies make it easy to have flexible plans and make changes as life things come up. My check-in time at the airport is literally 20 minutes door to gate because their computers are very person friendly and somebody is always there to help and receive your checked luggage quickly. If I have a problem and I need to speak to a human by phone, it is not usually a long waiting queue and they just fix it without sweating policies this or that. I live in Florida ( think hurricanes...). and they cut that stress way back by announcing early on that you can change your flight at no cost- no nailbiting until the last minute as other airlines wait and ponder. This airline is truly a”luv”.
Love SWA!
by A Tuff One on 2019/11/04 19:11
My husband, our dog Maggie and I fly SWA monthly. Every trip proves that SWA employees, understand the importance of their customers to their business and the bottom line. They are dedicated to excellence in service and customer satisfaction. They live their love for SWA everyday. We see it, feel their genuine enthusiasm and dedication. Southwest is Truly the best airline ever! Southwest proves the importance of giving their employees ownership in the company’s success, in that the good they do for their customers, feeds the bottom line for the company, which guarantees their ability to provide for their families, and their future. Years ago there was and still is an airline whose employees were also dedicated to their company and service, I was one of the those who loved my company, customers and the joy of serving others. VTPattSouthwest employees are not in it to get only what’s good for them, they are there because they want to be, and want the company to succeed. In my day everyone pitched in to keep the flights on time and customers happy, Southwest maintains that energy, and it shows! We love Southwest and it’s grand and generous Employees! Thank you for proving to America, that Enterprise, self sacrifice and dedication to the goal of prosperity is good for the big guys, little guys and everyone in between! God bless you SWA, we appreciate you! Virginia
Best Airline of All Time
by Donnie McQueen on 2019/10/21 10:20
Long story short, was late for a flight. I rushed to the airport only to find out that I left my passport at home (was traveling international to the Carribean). Now I’m thinking I need to buy another flight that can hopefully get to the location of my destination flight. I call Southwest, 113 minute wait time (it is 4:45am EST) and while on wait they tell me to check out flight change options online or via mobile app. I easily find this option on the mobile app, and I change my reservation to a flight 2 hours later, and am expecting to pay the price. Instead, I change my flight, 30 minutes before departure FOR FREE. No other airline could ever dream of doing that for its customers, nonetheless online. With how easy this was, this is the standard that Southwest has. Southwest is the best airline company hands down.
High regards for Southwest
by Grandma63! on 2019/03/04 19:05
Recently traveled to Las Vegas and has an awesome experience to and from. I am obese and always sorry someone will complain who may sit next to me. During my departure I had this wonderful man from the airlines come up and asked me very discreetly if I’d be more comfortable with 2 seats. I responded it be nice but I can’t afford another seat. He told me he would take care of it. He brought me my boarding pass and an extra one to put in empty seat next to me. I sincerely thanked him. They allowed me to pre board as I am older and slower. When I returned I was automatically given same treatment. I hear horror stories about how some obese ppl are treated on airlines. In my opinion Southwest treated me with the upmost compassion and dignity from that first gentleman I encountered to the flight attendants. I’ll always fly Southwest. Bless Southwest and their employees for doing the right thing.
Good except usability for a couple of things
by CarolineInSV on 2018/11/18 07:39
When I am logged in and looking at an upcoming flight, it is not clear whether I am checked-in or not. If a person in the traveling party is not checked in, there should be an option to check in next to the flight and person displayed. If a person is checked in, there should be an option to view the boarding pass. I am a parent traveling with my 4-year old, I bought the tickets but I cannot view and save my child’s boarding pass unless I sign out of my account and sign in with hers, and have to create an account for my child if she doesn’t have one already. That is not a good user experience and has no security advantage. If an adult buys tickets for him/herself and others on the same flight, especially minors, and even more so young children, the buying adult should be able to see and save the boarding passes for all the people traveling with him/her whom he/she bought tickets for.
Southwest Air Lines App
by 🔥🤬🤯😤😝🔥 on 2018/10/20 17:02
The app needs much more user friendly attention. It needs to address Lost Luggage, Missing luggage items, WiFi, & traveler’s flight opinions. If a traveler loss luggage or items missing from there luggage there should be a short cut(icon) to help you address this issue(s). WiFi should be added to app. Some travelers did not know that they should have downloaded a separate app before boarding. Not all airline use the same WiFi systems, this would save travelers time. Giving Southwest Air Line travelers a voice is empowering! The app should have a spot for everyone’s opinions. This would be the most useful system for Southwest learn exactly what needs to be addressed. The Rapid Rewards number should be woven into the app to help users & Southwest Air Lines reduce the users form information entering. Seating Up grades should also have an icon. If seating upgrade is not possible on the app, it should address you to see or call a Southwest Representative. In all this would reduce Southwest Air Lines work load and save travelers standing in line.
Changed my flight for no reason
by OSUdad999 on 2020/01/16 14:21
Here I am being proactive, schedule a flight 5 months in advance on a Wednesday after work. The only flight under that was under 5 hours because it was direct. I get an email two weeks later that due to things out of there control (weather etc.) they have to change my flight to 11:35am. First off that’s a lie, they changed it because they didn’t want to fly that time, I scheduled 5 months in advance. Now the only direct flight that they have is at 5:45am otherwise I can take a layover and make a 2 hour flight into 6 hours. I didn’t plan on taking off an extra day of work because I don’t have adequate leave so I’m now in a pickle. Thanks for pulling a fast one on me and really screwing me over, and to blame it on something out of your control like weather is a joke. Would be nice to at least refund me a portion of my points I used since I have been so loyal to you. I’ll be looking to see if delta has a flight that fits my schedule better. At least they won’t switch a flight 6 hours earlier for no real reason.
Round trip scheduling
by Cali boy 12 on 2019/02/02 20:39
Maybe it’s me and I missed some option in the app, but I don’t like NOT being able to select a flight into a city and a flight out of a different city of the same area. In the SF Bay Area I like to use both SJC and SFO for different reasons. But through the your app when I make arraignments for a round trip I’m stuck with having to depart the same city I arrive in. Also, what if there is a better fare going in or out of different cities? I’d like to have the option to select one way in and another out even if the only reason is financial. Y’all have been very good with customer service. I hope this is an issue easily resolved. Other than this I’d give the app 5 stars. Not giving your customers full control over their itinerary, I think, doesn’t meet the standards I’ve enjoyed and appreciated from your company.
Rating Trends
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App name
Southwest Airlines
Description
Book a flight in just a few easy steps Check in, change or cancel your flights. Plus, add extras like EarlyBird Check-In®. Super-Fast Shopping & Booking Book a trip in just a few quick taps. Use Face ID® to make booking even faster! You can also store your credit cards. Everything you need to Travel Get the information you need right at your fingertips on the home screen - gate information, boarding position, flight status and more. Boarding Pass on the Go Get mobile boarding passes for all passengers on your trip 24 hours in advance. Southwest passes have rich color and bold font, which makes seeing your Gate and Boarding Position very clear. Find the details you need quickly: Flight Number, Confirmation Number, Boarding Time, Tier Status, and TSA Pre-Check. Don’t forget to add your Mobile Boarding Passes to Apple Wallet! Apple Pay® Apple Pay® is now available as a payment option in the iOS app! This is an additional option to our other available payment methods - PayPal® or Credit/Debit Cards. Travel Funds Look up and use your Travel Funds! Inflight Entertainment Use the app to take you to our Inflight Entertainment Portal where you can watch Free Live TV1*, listen to Free Music1*, play Free Games, access on-demand TV content2*, and watch Movies without having to download a separate app2* *Available only on WiFi-enabled aircraft. Limited time offer. Where available. 1 Due to licensing restrictions, on WiFi-enabled international flights Free Live TV and iHeartRadio may not be available for the full duration of flight. 2 To view movies and select on-demand TV content, download this app before your flight. Live Chat Contact our Customer Representatives through Live Chat by scrolling down to Contact Us in the navigation drawer, and then tap on “Chat”. Airport Pickup and Drop-off Thanks to our partnership with Lyft®, you can now use the app to help you request a Lyft®! You’ll know key information like estimated time of arrival and estimated price before booking. More of a rental car person? You can do that in the app, too. Cars, Hotels, and Vacations Use our app to quickly book all of your travel needs. Earn Rewards when you Travel Sign up for Rapid Rewards® and earn points on your flights. Did you forget to add your Rapid Rewards® number during booking? – No worries, add it after booking your flight and earn points. You can then use those points to purchase more flights!
Signing in
by charlottekeno on 2020/06/01 19:12
I had difficulty signing in gave a customer service # Not helpful figured it out
Very convenient and easy
by Cepricenca on 2020/06/01 18:32
This app is a breeze to use and provides all the features I need.
The Best
by help plsss. on 2020/06/01 18:15
You make it so easy for the whole process from beginning to end and sometimes entertaining. Janet S.
Flight
by okruurr on 2020/06/01 17:39
Jaii
The Best
by Wissie.mo on 2020/06/01 04:27
I have been flying Southwest from its beginnings and love it as much now as then, perhaps even more. The best fares, no baggage fees, and up front about all their transactions. Southwest is unlike other airlines who are always trying to squeeze another fee out of you. And Southwest has the friendliest, and undoubtedly the funniest, flight attendants. They are a pleasure to fly with. Southwest is my go-to airline!
My favorite way to fly!
by ctzak on 2020/06/01 01:32
Always a pleasant experience to fly SOuthwest!
Rapid Rewards promo tease
by RayRay68 on 2020/06/01 01:20
The 2X rewards promo didn’t work!
Thank you!
by Thanks SW! on 2020/06/01 00:46
Southwest provides a sense of normalcy during a time with so much uncertainty.
Great trip
by Heshiser on 2020/06/01 00:31
Really enjoyed the flight from San Antonio on May 25,2020. Smooth. Both flights early.
Easy to Navigate
by Bark0306 on 2020/05/31 23:33
Probably my favorite Airline app. Very easy and quick👍
Good App
by MelvinGraf on 2020/05/31 21:34
Simple to use. Does the job.
Changes
by Dakdoug on 2020/05/31 19:09
Through no fault of mine or Southwest I’ve had to change days and flight time multiple occasions Southwest makes this easy and no charge to my account or miles
DennisG1949
by dennisg1949 on 2020/05/31 18:46
So easy
Experience
by Cruzc5 on 2020/05/31 11:15
User friendly and easy to navigate
Booking with ease
by C.Gar on 2020/05/31 03:50
I love this app and this airline! Always so easy to find the flight that works for us and get it booked! Thank you Southwest!!!
Super easy to use
by FlyHi172 on 2020/05/30 23:50
Very well designed website. Easy to navigate. It makes online booking a piece of cake.
Hard to use travel funds
by DML13002 on 2020/05/30 21:56
I’m logged in to the app so it knows who I am. I can navigate to my travel funds (credits from unused flights). Then when I try to book a flight and use my travel funds, I must enter the confirmation number on the travel funds. I have to completely back out of my reservation, find my travel funds again, take a photo and save it to my phone, and then start booking my flight all over again. Because of Covid, I have travel credits, but it appears I can only apply one of them to my booking and pay the remainder in cash. Would be really great if I could apply both travel credits to the new booking.
Infant option needed
by njk2772 on 2020/05/30 20:57
Five starts once the ability to add an infant is added to the app.
Easy to Usr
by graced on 2020/05/30 20:29
Very easy to use flight app
Easy to use
by JayboxTX on 2020/05/30 20:10
What a great website. I love the way Southwest does EVERYTHING. Thank you.
Love this airline it’s the best !!
by kitcybitchy on 2020/05/30 17:32
Southwest
Favorite airline
by TB_60 on 2020/05/30 15:06
My family and I love flying SWA. The only airline we would use❤️
Best way to travel hands down.
by knot2shby on 2020/05/30 13:05
I just love southwest. Best way to travel.
Best airline to work with
by QBinHB on 2020/05/30 06:03
I have been using Southwest for years as my primary airline. Their customer service is top notch, the in-flight staff is friendly and entertaining, and they support military and first responders. My family and I will continue to fly with SWA for years to come.
Booking
by choklt on 2020/05/30 06:03
Quick and easy👍👍
Awesome
by preachtd on 2020/05/29 18:46
Great and easy to use !!
Frequent Flyer
by NamasteNancy on 2020/05/29 18:35
Always a pleasurable experience - thank you southwest!!!
Awesome as always
by Mimi the NP on 2020/05/29 18:32
Southwest is always amazing! Using a travel credit is a snap. Love love love Southwest from start to finish.
We love SWA!!!
by Wonderwomann457 on 2020/05/29 17:11
Thank you for your service and hospitality during these trying times. There going to be light at the end of the tunnel.
Thank you
by kksanantonio on 2020/05/29 15:13
Because of you,I will get a few more days with my kiddos!!! Fondly, Chrissi Karim
No better airline
by kelsm33 on 2020/05/29 13:54
Best airline! Wish they flew internationally!
Great app
by kitten💕 on 2020/05/29 10:31
This is a great USER FRIENDLY app!!!
Good
by jamao99 on 2020/05/29 03:06
I lm staring to like this airline let see what the future hold for me with SW air. Some discount etc.
Best Way To Fly
by Bunnie716 on 2020/05/29 03:00
Southwest has great fares, two free bags, polite employees, always solves issues.
Southwest has made flight changes so easy!
by sandi j55 on 2020/05/29 02:42
Several weeks ago I had a customer service rep call me and explain everything SW was doing to insure our safety while traveling! I just changed my flight and it was completed in less than 5 minutes! Thanks so much for making my flight super easy!
♥️
by bellamag on 2020/05/29 01:51
This is the best airline! From the planes to the staff and pilots. Hope you are all during this odd times we are dealing with.
THE domestic airline of North America
by MiWo2k on 2020/05/29 01:36
I have always loved Southwest Airlines I wish I could travel more, but enjoy it when I do
Love Southwest Airlines❤️
by off and away on 2020/05/29 00:32
I LOVE Southwest Airlines! It’s nice to be able to talk and get help from an agent without paying extra fees. It’s so nice not to be nickeld and dimed for luggage and special seats. I always feel confident booking in case my plans change so I won’t be charged a penalty. ANY time I can I book on Southwest Airlines❤️.
Headed home the long way...
by Swjately79 on 2020/05/28 23:20
Easiest flight booking ever!!!
Disappointed.
by SWA Fail on 2020/05/28 22:00
The app will not refresh and let you check in until almost a full minute after the appointed time. This means you can’t get an A boarding number even in these times of reduced flying. You are better off checking in on a pc. What a total fail.
Availability
by Mechie Cakez on 2020/05/28 20:06
I love southwest 🔥
❤️
by TIBAFESS on 2020/05/28 19:33
I have been flying on SWA for a long, long time !!!! ❤️❤️❤️❤️❤️❤️❤️❤️❤️
Awesome
by romello23 on 2020/05/28 17:39
Very fast easy to navigate. Awesome app
Flight & Car Rental so easy ❤️
by Farmgirlalltheway on 2020/05/28 16:28
Love Southwest 😍
Thank you
by Sivan Ayash on 2020/05/28 15:19
Amazing customer service! Super understanding
LUV SWA
by AGED-MINION on 2020/05/28 15:00
Best airline. However, if you go to some sort of “COVID ID” I will quickly become a non fan.
Luv SWA
by DaBex2020 on 2020/05/28 14:58
My first go-to for flights for my family and I is always Southwest. Has been for years. Luv SWA 🧡💙
Cost of flights with Points Changed
by Mugillicuddy on 2020/05/28 14:57
I was searching flights this morning and I went back to the same flight 3-4 times and the points increased each time I looked:/
Love you all!!
by beth0022 on 2020/05/28 07:05
Can’t wait to fly with you guys soon!!
❤️
by donttellmethishasbeentaken on 2020/05/27 23:32
Easy to use
Love the Luggage!
by StamperKay on 2020/05/27 21:14
Only travel on Southwest! Always go with one suitcase come back with a second. Love those great souvenirs!
Outstanding
by Jtbubba67 on 2020/05/27 13:48
Easy
Southwest still rocks
by $Landman55 on 2020/05/27 00:00
I’ve been a SWA fan since inception (I fondly remember the Jack Daniels) and honestly believe their business model will help keep them flying. Easy to make and also change reservations and the “customer first” culture guarantees a positive experience. Friendly fun staff and I’ll alway choose SWA first.... unless I need to fly First. Cheers
Great
by mesavg on 2020/05/26 22:32
I like your new system for check-in Always a great experience to fly with SWA
Free bag best part
by Willkill7010 on 2020/05/26 20:01
Free bag best part
One thing could make it better
by cait_r on 2020/05/26 17:07
Unless I’m doing it wrong haha but it would be nice to be able to search flights from all three DC area airports at once instead of making 3 individual searches since the airports are so close.
Easy and helpful
by TRHMKE on 2020/05/26 14:38
Great to have all my info in one place and can change plans when I want to
Ecellent service
by Ndoutdoors on 2020/05/26 13:59
Flight booking without any problem anytime all the time. Excellent service!
Switched to Southwest Airlines
by jzag55 on 2020/05/26 08:00
So glad we did! Great carrier!
Easy & the best air travel company
by Nikki G on 2020/05/26 05:00
This app is so easy and Southwest really is the best company to work with.
Fly the friendly skies!
by drewwinn on 2020/05/26 03:21
Great app, very convenient, easy to use! I love it!
Southwest is the Best
by hotdamnphxfire on 2020/05/26 02:32
I love flying Southwest ! It’s my favorite airline and I always recommend Southwest to all that I encounter , the Stewarts are the best with top flight pilots
Love it!
by Sylva Luv on 2020/05/26 01:02
Everything I need to do is right on the app , I love southwest ☺️
Dan H
by Ipp62 on 2020/05/25 22:44
Great airline great customer service, always fly SW
When you look at a companies ethics
by Golf12367 on 2020/05/25 19:27
and those ethics drive your decision to choose their service in the time of corona-virus is a compliment to the organization. I chose to fly my family (6) even though the risk could be seen as overwhelming. We looked at different airlines and the overall consensus was that SWA would go above and beyond what was needed to ensure there passengers safety. As they always have done, and so therefore I am confident to entrust SWA with making air travel safe for everyone. Thank you for leading the way! - a customer.
Awesome
by Viney69 on 2020/05/25 18:10
best
Good Job
by Jrvok99jl on 2020/05/25 17:56
Thank you for allowing us to go see family
So Easy
by 05760 on 2020/05/25 17:32
Southwest Website is so easy navigate.. I love it ! Fantastic company !
Southwest is the BEST!
by Lilly Grayce fan on 2020/05/25 16:59
Greatest airline ever!! It’s the ONLY airline I will fly! If Southwest doesn’t go there... ...I don’t go there!!
Rudy
by Rudy21066 on 2020/05/25 07:02
The safest and best airline. Great set of pilots. Highly recommend. Thanks for all the great experiences Southwest Airlines.
Love Southwest!
by ITGuy1 on 2020/05/24 23:45
Always the best in so many ways and Best service in the airline business.
Every f time
by fanningmhearonjr on 2020/05/24 19:23
You numb prices all time on second inquiry , hope you go out of business
Director of Marketing Lucy Evoy
by Deliver my bean juice on 2020/05/24 18:47
So easy and efficient. The Southwest app make a flight easy to book.
Fair and Honest
by NRB201 on 2020/05/24 12:55
It is comforting to be a customer of Southwest Airlines. No tricks. Just policies we can depend on! Every other airline pales in comparison.
Gotta Love It!
by Flyin' Phil Anders on 2020/05/24 04:12
The app is quick and easy. Just like flying in and out of Love Field surrounded by Flight crew and grounds control Who address me with terms of endearment. I never know from One day to the next if I’m a sugar Cookie or pumpkin. 😉
Exceptional Service
by jorpey on 2020/05/23 23:58
We also find great fares, outstanding staff and ease of changes when needed. The app makes booking travel quick and easy.
Wouldn’t Take my Apple Pay
by ChefLin on 2020/05/23 23:00
Would now there’s something working with this review page I can’t see anything in typing so now there’s 2 issues won’t take Apple Pay and I can’t even see what I’m writing maybe it’s my phone
Trip
by do u 69 on 2020/05/23 20:43
Great fast on line service good app
The best in USA
by Kbrom Jacob on 2020/05/23 19:15
I have almost tried all the airlines in America but none of them are like the southwest this is my third year that I am Only using southwest. They gives you fair price with you don’t have to pay up to luggage and the change flight flexibility with no extra payment and all their services.
Nice job
by Sticks175 on 2020/05/23 18:48
Easy to manage with no surprises
Flight 1486
by r0nn13 on 2020/05/23 15:50
Excellent on customer service so far and on time boarding is superb!! :)
SW is the best
by katlutim on 2020/05/23 15:28
We fly SW Airlines whenever possible because they making flying more pleasurable than other airlines and they offer great service. Their SW App is easy and efficient to use.
Love SW
by sarahjweb55 on 2020/05/23 03:03
SW makes life so much easier. Booking, no baggage hassles and the flight attendants are the best!
SWA is my Airline of Choice
by ValGal5 on 2020/05/22 22:34
I fly SWA for business and pleasure. SWA is my airline from the ticketing desk to the pilots and stewardess everyone is customer service friendly. I just need to know why I have not never got free drink tickets!!
App is getting worse
by Mthome2295 on 2020/05/22 22:33
The latest update makes it so that you can’t see how long connection times are when booking in the app. Also, if there’s more than 1 stop you can’t see where the second stop is.
Loyal Customer
by rubistonne on 2020/05/22 21:49
I love SouthWest. The only way to fly😊
Friendly Ao
by :-) flyer on 2020/05/22 16:28
Easy to use. Helpful and stress free!
Best Airline!
by TacMac23 on 2020/05/22 16:04
I’ve never been disappointed by this airline. Very accommodating - friendly staff.
BETTER THAN OTHER A/L
by LIVE on a FARM on 2020/05/22 15:36
I don’t even know why people fly other airlines if they have Southwest as a choice… The best Airlines… The best website!!!
Simply the Best
by manufestor on 2020/05/22 00:27
The Best Airline by Far! The airline of smiling faces and impeccably clean interiors. A symbol of freedom at work every day!!
Ease of change
by tinytflint on 2020/05/21 19:29
I’ve had to change my ticket several times because of the virus and each time it was easy to change. The app is user friendly with few steps to complete. I like that a lot! Thanks Southwest! Vernice
Easy&Organized
by eventer2028 on 2020/05/21 16:32
Simple, user friendly, and organized
Love Southwest
by best airlines on 2020/05/21 15:33
Keep going strong gang!
Purchasing
by frjoroma on 2020/05/21 02:30
Great app and great service!!!
Superstars
by M!SS S on 2020/05/21 02:19
I always fly Southwest because they are always the best.
I love Southwest!
by Dansies gransie on 2020/05/21 00:40
My favorite airline, only airline I use!
The Best
by Mz Tonya on 2020/05/21 00:30
SouthWest Airline is above all others..... I LOVE FLYING WITH SOUTHWEST!!!!! The staff is professionally friendly and culturally competent.... I’ve never had a bad experience with SWA....
Apple Pay won’t work
by Junkymonkey123 on 2020/05/21 00:24
Everytime I try to book a flight and use Apple Pay for my payment method, it keeps saying something went wrong and refuses to accept it as payment, if this could be fixed that would be great. Other than that it’s a great app
Sandra Spencer
by GrandmaSandee on 2020/05/20 20:33
I love flying Southwest!! The crew is always upbeat and they know how to break the ice during announcements! If I want to change my flights the website is very user friendly and so easy to do it myself. Looking forward to a flight to Honolulu in the near future. Keep up the positive and encouraging words and the great service.
Disappointed
by The katzmeow on 2018/07/06 00:39
I have had fairly good luck w/ this app, however this review will highlight the reason NOT to pay for the Earlybird Check-in (36 hours before the 24 hours check-in). It cost $15 and you would think that you get a preferred boarding position in line. I was unable to do this on the app, even though it has a place to put your information and credit card data in, but no place to submit after all of your personal information has been entered. I finally called the Southwest rep and she completed the transaction via her terminal, (well within the 36 hours requested) however, she was unable to tell me my boarding letter and number. I would need to check-in during the regular 24-hour booking. When I received my booking I was shocked to find I was a B-13 and a friend who was traveling with me and chose not to pay, was a B-2.!! I called the SW rep and was given a feeble reason “that they just log in and give you a boarding number that is available at the time. They do not check to see if other passengers have a number higher than yours.” WHAT!!? Then what is the reason passengers PAY for a FAKE 36-hour boarding pass. Learn from my mistake and DO NOT PAY for an inflated fee that does not get you preferred boarding. Shame on you Southwest!
Great airline but improvements needed
by not a marathoner on 2019/07/25 14:58
Southwest is my favorite airline but I do have a complaint about my last trip from Boston to New Orleans with a connecting fight at Midway. The Plane landed at Midway on time but there was no gate available so we sat on the runway for awhile before being sent to a makeshift gate with no lounge area as far away as possible from my connecting flight which several other passengers were also booked on. In the past when there were delays and long distances between gates the flight crew always allowed connecting passengers off first. I was seated in the back so it took a long time to get off. I am in my 70’s with knee arthritis and cannot run. All signs on the long walk indicated my next flight was on time so I tried to run which is near impossible for me. When I finally got to gate no one was in line to board and it was just 5 minutes to departure. I thought I missed the flight only to find out it was delayed for more than 30 minutes. Signage had not been updated to alert me on the way. Had I been in my 20’s running to the gate would not have been a problem but a little care and planning by your crews could have helped. Please let connecting passengers of the plane first!
Wayne Perry
by Lisjuszoe1 on 2020/01/22 23:06
I’m not a frequent flyer, I probably use an airline 2 or 3 times a year on vacations with my family. We usually fly on one of the major airlines, Southwest has always been the best. They are right there to help if you need any assistance. They have a real smile on their faces and it just seems to be a relaxing flight to your destination. Some of the other airlines have been alright as well , Jet Blue and Delta would be the only others that I would consider. You ask why not American Airlines, well it’s something I witnessed. The head flight attendant telling the passengers that they couldn’t show any respect to a deceased soldier that had lost his life in Afghanistan fighting his country and our country. His wife was there with some honor guards. We were told not to sing god bless America in honor of this soldier because it would be disrespectful to any of the passengers who were not US citizens and it was against American Airlines company policy. I will never ever consider flying with them again. I’d rather walk to my destination instead. I fly with airlines that prioritize with the citizens of their country. And to any of the passengers that this might have effected, that’s to bad. We honor our Heroes in America. Wayne
No need to call “Customer Support” for this need.
by LarryB aka Troub on 2019/09/21 17:06
Needed to change a ticket; departure airport and date. I initially called Customer Support. There was a wait period and the system offered a call back. Since I was on my landline with the information needed on my mobile device. I contemplated waiting for the call back but while looking at the mobile I saw that I could possibly do the changes (modify) myself. I declined the call back and proceeded to MODIFY my flight requirements. The process was GREAT including paying the delta of the fare with my card that was on file. Additionally I could have paid with other options such as Apple Pay and Paypal. In this case the need for human intervention was not needed. However there have been times that is has been needed. So Southwest please do not eliminate your human access/contact for your customers even as AI becomes more prevalent. This will be a major differentiator for your airline. As a cost of doing business. Your overall profits will be rewarded. In summary- instead of waiting 16 mins for a call back. I was able to handle my business with Southwest in under 5 minutes. Again the process was Great!!
Beware Southwest Voucher
by Soon to be previous customer on 2018/04/30 14:02
I received a Southwest 100 voucher from Southwest after spending several hours delayed in the airport. I was pleasantly surprised until a attempted to use it but needed to cancel due to family emergency. What they FAILED to tell me is the voucher number changed to the flight I cancelled thus when I attempted to use it utilizing the voucher number it wouldn’t let me. I attempted to call southwest but this was during the hurricane emergency and several of their customer service locations were not available. I certainly understood that so I went ahead and scheduled my flight WITHOUT the voucher credit. Finally I got ahold of someone who said they could extend for another year because of my trouble and they could see where I had flown again with the voucher but they encouraged me to wait a couple of more months to call and extend since they could only do it once. I did so but the person I got said no. I explained to numerous phone calls and what I had been told but again was said no and no dialogue had been entered into my record. Be careful with your voucher IF you receive one. Southwest does not have the customer service it use to have.
Dr Sue E Pressman
by Mama of Leleondakeys on 2019/05/26 15:37
SWA is always my first airline of choice. The customer service is the highest, in my opinion, in the airline industry. I once lost my wallet on the flight. Not only did they find it and contact me, but it was sent to the headquarters and mailed back to me with everything in tact!!! Including all the money!! Southwest Rocks!!! Please; never go out of business!!! In contrast, I once left my beautiful leather jacket on a Delta flight. The plane was still at the gate and when I realized, almost immediately, that I had left the jacket in the overhead bin, I reported it to the gate attendant. I got no help and never got the jacket back. One other time with Delta, I had to check my bag at the gate because the overhead bins were full. That had valuable personal items in the bag. The bag was stollen, no ID put into the computer and I never got it back. For at least 5 years I have put Delta airlines out of business, in my mind. Again...Southwest is the B E S T!!! Every other airline and many other industries can learn a lot by paying attention to the SWA business model. Dr. Sue Pressman Licensed Professional Counselor Certified Career Counselor Board Certified Coach
Problems with booking
by Aplem84 on 2019/03/25 00:02
I was disappointed with booking a flight. I am planning a trip to Chicago, and there was an option to sign up for a credit card and receive $200 dollars credit on the flight that I was booking. So I applied and qualified for the chase credit card. I went through the entire booking process and when I got to the last step there was an error that said that the phone number I entered was in the incorrect format. I tried like 20 times, and know that I put the phone number in correctly, there’s no other way to put it in. I kept getting the error and eventually the offer had expired 15 minutes later. I am very frustrated that this happened. The next morning I called SWA, and the representative told me that there was nothing they could do about it. She told me that I could call chase and try to figure it out with them. After I called chase, the representative told me that I would have to call SWA and they could help me figure it out. Sadly there was no resolution. I applied for the credit card to gain some points on future flights and I can’t even use the incentive that they promoted on the bottom of the screen. My credit card doesn’t even arrive until a month after I get back from my trip. Please fix this problem so another person doesn’t get as upset as I am right now.
Perfect Model
by Niki Bray on 2019/10/19 12:00
I love the business model of Southwest. People are treated equally based upon needed. There is no classism built into the business model of Southwest. Those with greatest needs are serviced first and then everyone else has an equal chance to sit anywhere in the cabin of the plane they choose. No curtains being pulled to divide customers based upon class. I love this! At the most, you can pay up to $50 to improve your number in line for entering the plane. This fee is not so high that only a few can afford it and it’s the max fee, your fee could be as low as $15. The pilots and flight attendants are friendly and seem to enjoy their job. They deal with passengers who out of compliance with federal regulations (such as being on a phone call after the door has closed when pushing away from the gate) in a friendly and gentle manner. If there is a Southwest flight available for my trip, I will always choose Southwest over any other airline available. Thank you, Southwest. We see the efforts your company is making to do good business. You’ve earned a loyal customer in me!
Good app overall, enhancements needed
by DLhuegs on 2018/01/23 20:35
The app is great if you’re booking your standard one way or roundtrip fares. It would be nice if you could book multiple destinations and legs of a trip within one booking in the app the way you can on the website. Also, it would be great if you could purchase inflight wifi from the app since our credit card and info is already attached there. Currently, you go through the website and browser. Also, if southwest could figure out a sign-in situation for the wifi to use on more than one device you own, that would be great. I had to pay $8 twice because I purchased the wifi on my phone first and then realized I needed to get work done on my laptop but could not use the same connection on more than one device. I believe Delta has figured it out, but it would be a great enhancement so I’m not double-paying or have to change my phone plan to use that as a hotspot for my laptop. If we’ve paid for wifi, it’s fair to be able to use it on multiple devices you own through some sign-on feature.
Mobile Boarding Passed with Multiple Travelers
by Jackie Lee😫😫12764929 on 2019/03/28 11:20
Recently we purchased tickets to flight to California for a family trip. We had one reservation but 5 travelers total. When we tried to check in outside the 24hr window, the app gave some odd error message stating that this reservation was not eligible for check in, which is not true... we were outside the check in window, but we were eligible for check in. Once inside the window we were able to check in, but we were not able to download the mobile boarding passes. Instead we were directed on the app to go to kiosk and print them. In doing web search on SWAs website about multiple boarding passes with one reservation it apparently is doable, but when I called customer service to inquire they state that it’s not doable...so which is it? We recently flew with American Airlines and I was able to do this with their app. We simply checked in, downloaded the boarding passes and airdropped them to my family. Since SWA prides itself on its innovative and progressive approaches, I wonder why they can’t get with the times and fix this seemingly simple issue. As a long time customer, and someone with a large family, traveling can be a hassle, so if SWA can make our lives easier by fixing this we ALL would be much appreciative!!
Horrible experience
by Jaidennnnnn on 2018/06/13 15:57
The customer service was very rude. I have been on a plane over 10 times and Ive always had great friendly/funny Pilots, flight attendants, anybody working on the plane that Ive encountered customer service with. And to me thats one of the most important things. They were EXTREMELY rude while I started to feel sick on the plane which has never happened to me before I always have great flights with no problems, but usually I fly through Delta. I will NEVER fly with Southwest again because of how rude the workers were to not even just me. They were also super slow on getting our drinks out and no snacks were offered, which I thought all airlines offered snacks. And when I was using the bathroom I had forgotten to lock the door, one of the ladys working knocks and then OPENS the door to tell me I need to lock it. Luckily I wasn’t in the middle of going to the bathroom I was just about to wash my hands...I didnt notice if maybe the door was slightly open and she saw that I wasnt going to the bathroom so she opened it..but either way I thought it was rude of her to just open the bathroom door knowing I was in there. I didnt happen to catch the girls name that I had bad experiences with but she had short blonde hair, slightly bigger.
Desiree Guerra
by Desiree Guerra on 2018/10/15 12:47
I am beyond disappointed. I called day before yesterday to change my flight because I was concerned about the weather. I specifically asked the customer service representative if my early bird would transfer. She kept me on hold for 10 minutes then told me that she had to do some investigating and it did transfer. Even sent me a second email showing me it transferred. When I checked in this morning to my surprise I did not get early bird. So I call and the next customer service rep I talked to gave me the run around and basically the first customer service rep had lied to me!! So after paying an additional $126 to change my flight I now how no eRly bird that I paid for and was told did transfer. Then I was told to call another customer service number to address this issue and I was on the phone waiting for someone for 30 minutes!!! If I had known Southwest was going to be so cavalier about taking care of their customers after the money has been spent I would have never given them my business. Just a suggestion, pay the extra for a more professional airline. It’s worth it!!
Online Checkin/ preboarding handicap
by GGR40 on 2019/12/30 04:11
The checkin process was utterly horrible, my nephew checked in for a flight that departs earlier on a Monday than my flight. I, like many others who want a decent seat on my flight timed my checkin exactly 24 hours out to the second and I was given spot B54. The same boarding position that was given to my nephew who checked in 45 minutes later than the 24 hour mark, for a more in demand flight. I felt utterly disgraced and embarrassed by southwest’s negligence and maltreatment of my checkin. Now don’t even get me started on how I was screwed over on a previous flight. I was in a wheel chair and was supposed to be preboarded however, the other disabled was brought onto the plane by the porter while I was waiting to be helped onto the plane. As soon as the other handicapped passenger was brought into the jetway the announcer stated that all other preboarding passengers could begin boarding while I was left in my wheel chair baffled and helpless. She should have waited for me to be helped before giving the other able bodied passengers permission to enter the jetway. I was forced to struggle to my feet and limped over to the jetway entrance. I have been a faithful southwest customer for over 20 years and I hope these atrocious mistakes aren't repeated in the future.
❤️
by Frog2019 on 2019/10/01 13:24
I love flying Southwest. I usually am one of the first to board and I prefer a seat in the back. However, my biggest complaint, is when there are delays. The delay is not the problem so much. But, when I have a connecting flight, and now only have a short window to get to my next flight, perhaps the airlines should consider letting connecting flights people off first. My last flight I paid extra for early boarding. My flight was so delayed that I made sure to sit in the closest seat near the front. Even so, by the time I got off, I was literally running to the opposite end of the airport to get my connection. The plane had already started boarding when I got there. What’s worse, the flight attendants knew I had a connecting flight which started boarding before the door opened on the flight I was currently on. Perhaps, when delays happen, it would be polite to let people who have connections get off first. Especially when the connecting flights are that close to leaving. Delays are going to happen, I’m good with that, but show some appreciation to those of us who have connection and a short window to get to them. ❤️
Not accurate reservation info
by matchymom on 2019/05/28 16:04
I had made a round trip coast to coast reservation. A confirmed email was sent with the right itinerary but when I logged into my SW app account it showed a different return itinerary that was clearly incorrect. Had to call SW to make sure my trip was correct before I flew. Had to be on hold for 15 min before I could talk to someone. Very inconvenient and didn’t want to have problems if stuck in another state halfway through my trip. Also paid for Early Bird check in and although I got A39 boarding for the initial 1.5 hr part of my trip, the second part and longest 3.5 hr ride, had to change planes and boarding was a B04. Personally for that Early Bird check in money you should get A boarding assignments even if you have to change planes. I have gotten better boarding assignments when checking in on my own and didn’t have to pay a fee. I do always travel with SW and enjoy the airline but have had problems with their online app more then once. I have flown other airlines and they have always changed my seat assignments which is absolutely a “no no” to me, since when I booked they give you a choice to pick from available seats and not always the seats that we were changed to my family was not able to sit together.
Total disrespect for paying customers
by Kimcanuck on 2019/12/04 19:45
If I pay extra for early checkin I expect to board before 6 year olds. If two announcements are made to not store coats in overhead or put both your carry-ons in overhead until boarding is complete I expect the flight attendants to do their jobs during boarding and shut people down who do it. Even just supporting me when I point it out and move the coats so I can stow a roller board would be appreciated. Instead they shrug their shoulders. Ridiculous. What constitutes a disability for this airline seems to be the personal decision that one is entitled to board early. Is all of Phoenix disabled? If you need more time to board you need more time to deplane. These people should sit themselves down after the plane lands so those of us who wait our turn can get off first. How do these people reconcile their right to board early for free when they don’t check their roller bags and manage to get them up and down without difficulty? I will never fly on this airline again if I have another choice. You have completely lost sight of why you became popular with people who are frequent flyers. Paying for early checkin should not be “got lucky”. Families should wait until ALL people who paid early have boarded.
A great suggestion from my Sis
by I LIKE FREE 1965 on 2018/10/07 15:57
While planning for this trip to see my Sis in Washington, I must have looked on every site and looked up every travel carrier there is. A very slow and tedious process. I was so done and about to give up because I could not find what I wanted which was a cheap trip from Seattle, WA to Long Beach, Ca where I live. I did not want to be anywhere near LAX’s chaos, I just wanted to get home quickly. My Sis suggested Southwest which I was surprised that I hadn’t checked out. Booked me a trip just like! THEN - my hubby told of a time conflict he had - he had to be back in LBG on Monday. No problem, I thought, I’ll just talk to a rep to get the date changed. And I did talked to the rep and she assured me of the change. I printed out the tickets, didn’t look at the dates and left. (My bad) It wasn’t until I got ready to check in for the flight that I started having problems. Called a rep and guess what- no dates had been changed. Had to cancel so many things - horrible! The rep I talked to was so nice -LIZ - which why the rating is as it is but that rep bought it down. You only had ONE job...
Why I Prefer Southwest
by ljcrist123 on 2018/02/17 17:35
My job requires that do a lot of traveling, the majority by air. Southwest makes flying easy for me. The Mobile App is quick and easy to use. If I need to change a flight, that is so easy and I really appreciate no change fee! I don’t have that with other airlines! The No Baggage Fee is the reason I started with SW, but the convenience of flying with them has kept me as a customer. I love the no hassle boarding and open seating policy. If they flew more routes to the Northeast, I would never fly any other airline. But the real reason I am a true SW Flier is their employees. Whether it’s the Sky Cap, the Counter Agents, the Flight Attendants, or the lady in the Lost Baggage Office (yes, it does happen) I have found all SW employees to go above and beyond what I experience on other airlines. They seem to really enjoy their job. And for the pilots (of which I’m a member of the club and tend to grade landings) you are the best! Keep doing what you are doing and I’m a Southwest customer for life!
Companion boarding pass
by ho hell on 2020/02/12 11:41
Remarkably, a couple of weeks after I left the review below, and gave a one-star rating to the app because of it, I got an email informing me that the app has been updated to address this limitation. Now, up to 8 people in a reservation recorded can check in and see their boarding passes on a single mobile phone/device. That’s amazing responsiveness, and I have adjusted my original star rating from one star to five stars ! I do not like that you require my traveling companion to download the Southwest mobile app, in order to see her mobile boarding pass. It would be preferable to allow me to see both my boarding pass, as well as my traveling companion’s boarding pass (who was booked in the same reservation record) on the Southwest mobile app on my phone. Instead, I can only see mine on my phone, and she was forced to download and setup the app on her phone in order to see her mobile boarding pass on her phone.
Don’t Use App for Check-In
by murph3598 on 2019/12/27 15:28
The last few times I’ve used this app for check in, I have had less than stellar, or responsive results. I’ll hover by my phone waiting for the minute to turn and then refresh the screen waiting for check-in to start. The minute turns, I refresh the screen and...”see agent at gate”. I go back to the home screen again, attempt to see there details of my trip and see the check in button and...”see agent at gate” comes up yet again. It’s not until the third time and about a minute of screen refreshing later that the check in button pops up along with a “C” or high “B” at best group boarding pass. I thought this was a one time fluke, but I’ve tried checking in over WiFi and over the network, and have had the same results twice in a row. I assume the experience must be better over a computer, so I’d heavily recommend using that if you don’t want a C boarding pass for trying to check in the first second you can. Otherwise, the app works fine, but since Southwest is open seating, check in responsiveness has an immense impact on the experience.
Flights from Chicago to Phoenix
by Ms.T, aka JenJen on 2018/01/12 23:51
I’ve flown with Southwest a few times & I was pleasantly pleased. The Flight Attendees were very kind to my very talkative grandson. They not only kept him amused, but kept the hot chocolate coming, even a package to go upon leaving the flight. He still raves, saying those were my friends. He says ,”they really cared about me Ms.T, they really did. I am now & always looking for senior discounts & or just discounted flights period from Chicago to Glendale via Phoenix Airport and there are never any listed. Saddens me that all other destinations have discounts. So I am wondering what’s the reasoning differences. When I fly from Chicago to Glendale via Phoenix Airport, those flights are always filled, as on my return flights also from Phoenix. I plan on flying to Glendale sometime after the middle of February from Chicago’s Midway Airport to Phoenix Airport to reach my destination of Glendale Arizona. Thanks in advance for taking time to read. Virginia Taylor again Thanks You ....
Early bird status
by grequent flyer on 2019/01/28 20:50
Paid extra money for my wife and I to take a trip to Fort Myers Florida. The day we left Ohio we knew there was a storm coming and we were glad we would be leaving before the storm hit. Well, left engine would not start and we were 3 hours late leaving Columbus. Got to Nashville where we were to transfer and of course missed our connecting flight! They put us on a flight back to Chicago, into the storm, where our next departure was delayed and we were among the last 3 people to board the plane!! Today I check in for the flight back to Columbus and after we paid for earlybird seating we are B6 and B7. So much for the extra money we paid!! No offer from Southwest to refund anything. Second time we have been in B. In case you don’t know all the family’s also board ahead of B section after A! My last time paying for earlybird and probably last flying with Southwest. Ps. I was a Southwest member!!!
Some things I wish I could do
by jokaye365 on 2018/08/03 14:38
With string enough internet, updates are timely and booking is a clear process; the app has never failed me! But there are two things that would make it more convenient. 1. A Check In button below the next upcoming flight. If my confirmation number and travel information is in Trips, why do I still have to go to Check In and enter my confirmation and name? As someone who tries to wake up 24 hours before my flight in a panic to check in, this would be really nice. Unless they’re doing this on purpose. 2. I’d like to be able to keep travel funds in a place attached to my account then deduct from them when I book instead of constantly having to enter them as a payment option. I can save credit card info so why not travel funds? Simple shopping platforms apply credit saved to purchases and note the difference of values. This should be for browser and app options. I can also see this inconvenience as purposeful if they want folks to forget they have travel funds.
Customer Service
by rpmaniac on 2020/04/29 14:16
I have never had better customer service than Southwest Airlines. My wife was off with a friend to California when her friend developed a serious health condition. Her friend was from Nashville and she wanted to escort her home as the doctors said she should not fly alone. She initially called customer service and was told she would have to purchase an additional ticket for the leg fromCalifornia to Nashville. When I heard this I called customer service and got a retired military guy in San Antonio. He simply said “Hold my beer and watch this”!!!! I wish to this day I had gotten his name. He booked my wife and her friend to Nashville at no charge, had a wheelchair waiting at both airports and escorts. He then booked my wife home same day later flight after she handed her friend off to family in Nashville. NOW THAT IS WHAT I CALL CUSTOMER SERVICE. I only hope that the retired soldier reads this and understands that I truly appreciate his kindness and for all of his help.
App is limiting...
by 29 years burnin' down the road on 2018/03/12 17:14
You can’t look up or book international flights using the app; you need to use the desktop site. It is annoying that you can’t switch between dollars and points while looking up flights; you need to start a new search if you want to view dollars instead of points and vice versa, even when it’s the same flight search. Southwest, can you please have your webmaster add that feature? Thank you! Also, we should be able to revise our travel companions and make account changes using the app (and website) instead of having to call. Southwest is always my first choice when flying! I use the app when possible but find it necessary to use the desktop site or call when the app doesn’t facilitate, and why provide an app for your customers if it is less convenient and not equal to what you can accomplish on the desktop site? I know these are first-world problems, but I’m just sayin. I love Southwest. Amazing customer service, great policies, and they get me where I need to be (with very reasonable prices). Yay!
What is wrong with your app?
by Skybubbles on 2018/07/21 19:51
Are you aware that when you try to book a flight whether it is round-trip or one way, is soon as you put in the date, There is no area to click “done “for the flights to come up on those days. Instead the only option you have is to hit the back button which takes you right back to the current day You are in and then you have to search for the flights and scroll forward through all the dates to get to the ones you are specifically looking for. It is the most frustrating thing using this app. How come all other airlines have it correct with the done button after you plug in your dates. Nobody should have to scroll all the way through ahead to find their dates because your app let you click on future dates that you’re looking for tickets, but then doesn’t upload with those dates. Can you fix this fast?
Check In
by Santa Monica Gal on 2019/12/25 13:17
I would have given this app 5 stars if it wasn’t for the check in feature glitch. The check in feature has repeatedly given me multiple error messages when trying to check in 24 hours prior to several of my flights. For example, this morning I tried to check in for my upcoming flight, but I was delayed due to a glitch in the app. My flight is at 6 am tomorrow, so I hit the check in feature on my app right when the phone turned 6 am, and followed the prompts to check in. The app gave me the error message that it was unable to check me in and to contact a gate agent. I exited the app multiple times and went through the process again and again, until it finally allowed me to check in. This is not a one off either and seems to happen every time I try to check in for my flights and I end up with a late boarding pass. Other than this annoying feature, the app is great for making reservations, but this is a pretty big deal considering that the seats are selected based on your position in line.
Best app I’ve used!
by Subway surfer awesome person on 2018/05/17 00:26
Never have issues logging in and using this is a breeze! It’s not slow like a lot of apps with constant buffering etc and I love how fast it connects and every change made doesn’t slow it down. I and love how it keeps all my flight info conveniently located in a press of one button! I can see my upcoming trips and any future ones I’ve booked. All my trips I’ve easily booked on this app since I’ve had it.... going on a couple years. The convince of changing or canceling flights is as easy as booking! Also tells you how many rewards points you have and the option to use it or not when booking. The only down fall is I cannot yet book international flights and I can’t have access to any refunds owed to me by changing flights when I should be able to see what dollar amount I can use when re booking my next flight! All in all it’s my favorite app to use next to Hotwire!
Doesn’t provide important info. Terrible UX.
by Lindsey Bowshier on 2018/08/04 18:02
If I’m logged in and click on flight status, I still need to type in a flight # or search by departing airport, etc. How about defaulting to showing me MY next flight? Isn’t there a pretty good chance that would be the info most people are after? I used the app to check into my flight and still had to get a boarding pass printed at the counter. And after checking in on the app if I wanted to view details of my flight A) had to enter the confirmation # again (which required me to go to my email to copy and back to the app to paste) and my first and last name (again, I’m LOGGED IN) at which point I have to “check in” again. And B) it shows my departure time for the first and second flight but no details on where my layover is and for how long (unless I do the math—adding the duration of flight 1 to the departure time and account for time zones except I can’t see where the layover is to know what time zone). Is it possible there is something broken? There can’t be this many people who fly and love Southwest if they are using this worthless app. It’s a seriously frustrating experience.
Customer Service
by JACG53 on 2018/04/22 16:10
On Friday, March 23, 2018, customer service rep #40 (Josh) in Oklahoma City was absolutely amazing & a tremendous blessing to our family. A family member has terminal cancer & is required to travel to Houston M D Anderson hospital on a regular basis. The hospital changed the schedule in March on short notice. The fare change cost was $600 & my family could not afford it. Our family member was in great distress when the customer service rep they spoke with was of NO help, they thought they would have to drive or miss an important appointment ( they are in no condition to drive the 9 hour trip). I called after learning of the situation & Josh saved the day! The stress of the disease is more than enough to handle, the financial burden it brings can destroy the last thread of hope. I want to commend Josh for understanding the situation & assisting us in removing both mental & financial stress. The 1st was unkind & uncaring. It’s people like Josh that keep us loyal Southwest customers!
Frequent Flier/E-boarding
by bwaryasz2016 on 2019/05/10 01:32
I fly SWA quite frequently primarily between Tampa International Airport and Bradley International Airport (Connecticut) where I rent a car and continue along with the business at hand. I have flown with hard copy boarding passes and have used e-boarding passes. I love the idea that I can use my cell phone to manage boarding passes for myself and anyone flying with me. This is a HUGE convenience when traveling with mobility impaired individuals or when you have to carry additional carryons for medical equipment. The one downfall is if you have to request pre-boarding for any reason your mobile app won’t show it and you will still be forced to show the hardcopy boarding passes for you and your parties. I wish the app would allow for the e-boarding pass to reflect a pre-board status. I also love that the app is relatively easy to navigate and shows real time flight details for your flight.
Frequent flier
by Carmie83 on 2019/04/06 15:49
While I LOVE to fly Southwest Airlines, I don’t love the app because it doesn’t allow you to use credit points for previously canceled purchases. Also, with my last two attempts to book and purchase flights, the app added $20+ onto my purchase. Is that a standard charge now or a glitch in the app? What I also do not like about the app is it doesn’t allow you to make requests for wheelchair assistance within the app. If that were available it would be awesome! Lastly, the app doesn’t allow you the option to pay between either PayPal or other credit card(s). In other words, if I decide to pay with my credit card now but on my next purchase the PayPal option is no longer available. How do I get this option back? While the app is great for straight forward transactions, I feel having these other options would greatly enhance the app experience.
Expensive for earlier flight
by AjDrew02 on 2018/06/16 23:19
I LOVE flying SouthWest. Easy ap, quick flight to the beach from Nashville, and I enjoy the jokester flight attendants. (Love that part!!) I did make a mistake and booked our vacation to end by flying home on Fathers day. My ex-husband has been a great sport and hasn’t given me too much grief, but I know he’s bummed. I just logged on to see there is a flight that will get us home at 9am instead of 9pm. I’ve coordinated with his wife and we will surprise him with his sons being home to spend the special day together. On the flip side, my mistake is costing me roughly $500. :x I realllllllllllllllllly wish there was a “one time waive of fee for being mindless and not thinking of others” perk so I wouldn’t have been charged so much money for a flight that clearly had the open space.....but in the end, it was in fact MY error. And it will not stop me from continuing to fly SW or promoting the airline. I’m just salty for having to take responsibility for my own actions. Lol
We Love Southwest
by Z3P3Sufi on 2019/12/13 14:56
My husband and I are lifetime travelers on multiple carriers and have travelled on Southwest Airlines for 40 +years. Has been the easiest most reliable company for us as we always know we can expect high standards and never are disappointed. They always get us there safely first and foremost and on time! This past summer we had the experience of traveling on a low fare European carrier and had the complete opposite travel experience. It further highlights what separates the great carriers from all the rest. We knew how GREAT of an airline Southwest was before we our travels overseas and know even better firsthand how fortunate we are to have this great airline that works hard to make all our vacation plans as well as business trips happen safely and with a “ heart “ in all that they do. They truly are the one large corporation that still really cares about its customers. Thank you Southwest!
Impersonal
by dissatisfied flyer on 2019/06/21 12:18
SW used to be the funnest airline to travel and I prefer to fly SW, but the friendliness of the staff has sharply declined, the flights are overbooked, and the choices out of Nashville, TN leave a lot to be desired. I’m considering switching to American because 90% of my travel is to Charlotte, NC and SW rates aren’t really that competitive anymore. I was a huge SW fan and highly recommended for years, but my opinion is changing and I’m really disappointed. I read the SW magazine while on a flight and read about how friendly the staff is and that is not the case for the Nashville, TN flights - actually the flight attendants can be quite rude and at a minimum, make me feel like they are not concerned with flyer satisfaction anymore. I used to never have to put a bag overhead (I’m 5’1”) because an attendant would offer help and now I rarely am even asked if I need help. Please go back to the SW that made you the airline of choice.
Customer Service
by Samidon66 on 2020/03/27 15:59
I am not one to write reviews but I wanted to take a moment to say heart felt Thank You to the Southwest Gate Agents and Customer Service. From the start of my flight the gate agents have been so helpful as this was not a planned trip. This was last minute to see Mom who passed a little after I landed on Ontario. They me with my boarding as I was as flustered and recently had major shoulder surgery and have trouble managing luggage. Their kindness helped make the trip a little more bearable. Customer Service who has helped me with my flight to get back home after multiple cancellations. Their patience and kindness as well helped make things more bearable. I am booked to head home 3/28 and hope to be home soon barring any unforeseen circumstances. With all that is going on with virus Thank You does not seem to be enough for the kindness and help given by your employees. Thank You Southwest!
Southwest is the best airline
by Paul A #9 on 2019/10/30 12:41
Once I “discovered” Southwest I’ve never looked back. I am from time to time forced to fly one of the other airlines but that just serves to remind me of how much I appreciate Southwest. The best feature: no change fees!!!! None! Try changing your flight on those other guys. Ha! $200 please! Southwest has been extremely flexible and they actually work with you. Customer service is excellent, the flight attendants are great and they get you to where you need to be. Plus their rewards program is not just a carrot on a stick like the other airlines, a moderate flyer like myself can actually achieve status. Sure there are no business class seats and if that’s your thing then go for it with those other guys. And good luck getting upgraded, maybe on a flight to nowhereville. I’m happy with the real benefits that save me money and the services I get with Southwest.
LOVE IT 😍
by s_casasa on 2019/07/21 00:09
This is such a good app! I love how you can watch free movies, live tv, and text without delay! It just makes the flight so much easier! Me and my little brother flew from Denver to Nashville on our own at ages 11 and 12 so having this app for my 11 year old younger brother made our (mostly my 😉) trip a whole lot easier(and I’m guessing it would make it easier with younger kids to)! It was also really nice to be able to see what section I was in(like section A B C etc) since I wasn’t always able to look at my boarding pass. So I would recommend this app to anyone who loves to watch movies or be on their phones (or other devices) while on the plane or if you think its easier to put your boarding pass in a pocket and look on your phone for the information. Even if you don’t I would still recommend this app it makes the flight a lot more enjoyable!
My ONLY airline!
by TXRed! on 2019/02/13 20:48
From my business trips as a paralegal in the 1990s and 2000s to my retirement fun trips 2005 to now, Southwest is my only airline choice. NEVER a lost bag, NEVER a rude or incompetent Southwest employee. The open seating concept seems flawlessly smooth and efficient. Planes fly on time, and when there is a delay, such as 3 hr of being snowed in during a blizzard in El Paso on a Houston to Albuquerque flight AFTER airport concessions closed at 9:00 pm or so; Southwest employees kept us amused with games and prizes - I won a leather SW paperweight - and brought us water and snacks while regularly updating the storm’s status. Luckily the weather briefly cleared for takeoff and we headed toward ABQ, but knowing that airport also may close down and we might land in Vegas. We made it safely to ABQ just before they closed the airport for weather. Southwest CARES about the safety and comfort of their passengers. That’s why Southwest is MY airline! Nancy L Turner, Rockport, TX.
Not as Good as the Website
by Keenake on 2019/08/19 21:18
Reasonable to navigate, but some functions are hard to find. It seems my flight is easy to find, but I cannot directly check in my companion fare person by direct link. The checking in the underage kids linked to my reservation requires me to exit app and check them in separate. The web page makes this simpler by at least showing their reservation numbers, but the app only shows the companion after some searching. And the dogs? Why can they not be checked in online? Just like a TSA document, flier status, etc, why can I not post their medical certificate and until it expires (assuming it’s not renewed), check them in online? You already charge me $95 each way for each 4# dog, take away my right to bring a carry on (22#), and then make me see an agent to add what extra review? Try to be a leader - change the process now, do not wait until “the industry” makes the move. Serve your customer needs first where it is a reasonable request.
luv luv luv
by Groupon addic on 2018/12/21 04:12
Everything about the flight attendants, the pilots, the airport, call center, gate agents, runway and luggage handlers (even in the cold, wind, rain, snow or some places the heat and sun too. You are such a customer oriented and friendly company that when you have an issue (and I mean I made a mistake which I totally own but you didn’t make me :-))you get to talk to a super friendly and helpful PERSON when you call. So win win and win You have overly earned an also continue to impress a current companion pass and A list member. For this and the many many other times you go above and beyond not because I think you have to, not because how I perceive what people think, but because I get the FEELING and see from the luv you give how much you care. Thank you to everyone behind the scenes and in front, without each other it’s just a broken heart and where’s the Luv in that?
My go-to airline
by DAMMJM on 2019/08/31 13:20
I am the poster girl for Southwest Airlines :-).I fly around the country a couple times a month. Southwest makes my airport travel pretty-much stress-free. All of their “transparency” policies make it easy to have flexible plans and make changes as life things come up. My check-in time at the airport is literally 20 minutes door to gate because their computers are very person friendly and somebody is always there to help and receive your checked luggage quickly. If I have a problem and I need to speak to a human by phone, it is not usually a long waiting queue and they just fix it without sweating policies this or that. I live in Florida ( think hurricanes...). and they cut that stress way back by announcing early on that you can change your flight at no cost- no nailbiting until the last minute as other airlines wait and ponder. This airline is truly a”luv”.
Love SWA!
by A Tuff One on 2019/11/04 19:11
My husband, our dog Maggie and I fly SWA monthly. Every trip proves that SWA employees, understand the importance of their customers to their business and the bottom line. They are dedicated to excellence in service and customer satisfaction. They live their love for SWA everyday. We see it, feel their genuine enthusiasm and dedication. Southwest is Truly the best airline ever! Southwest proves the importance of giving their employees ownership in the company’s success, in that the good they do for their customers, feeds the bottom line for the company, which guarantees their ability to provide for their families, and their future. Years ago there was and still is an airline whose employees were also dedicated to their company and service, I was one of the those who loved my company, customers and the joy of serving others. VTPattSouthwest employees are not in it to get only what’s good for them, they are there because they want to be, and want the company to succeed. In my day everyone pitched in to keep the flights on time and customers happy, Southwest maintains that energy, and it shows! We love Southwest and it’s grand and generous Employees! Thank you for proving to America, that Enterprise, self sacrifice and dedication to the goal of prosperity is good for the big guys, little guys and everyone in between! God bless you SWA, we appreciate you! Virginia
Best Airline of All Time
by Donnie McQueen on 2019/10/21 10:20
Long story short, was late for a flight. I rushed to the airport only to find out that I left my passport at home (was traveling international to the Carribean). Now I’m thinking I need to buy another flight that can hopefully get to the location of my destination flight. I call Southwest, 113 minute wait time (it is 4:45am EST) and while on wait they tell me to check out flight change options online or via mobile app. I easily find this option on the mobile app, and I change my reservation to a flight 2 hours later, and am expecting to pay the price. Instead, I change my flight, 30 minutes before departure FOR FREE. No other airline could ever dream of doing that for its customers, nonetheless online. With how easy this was, this is the standard that Southwest has. Southwest is the best airline company hands down.
High regards for Southwest
by Grandma63! on 2019/03/04 19:05
Recently traveled to Las Vegas and has an awesome experience to and from. I am obese and always sorry someone will complain who may sit next to me. During my departure I had this wonderful man from the airlines come up and asked me very discreetly if I’d be more comfortable with 2 seats. I responded it be nice but I can’t afford another seat. He told me he would take care of it. He brought me my boarding pass and an extra one to put in empty seat next to me. I sincerely thanked him. They allowed me to pre board as I am older and slower. When I returned I was automatically given same treatment. I hear horror stories about how some obese ppl are treated on airlines. In my opinion Southwest treated me with the upmost compassion and dignity from that first gentleman I encountered to the flight attendants. I’ll always fly Southwest. Bless Southwest and their employees for doing the right thing.
Good except usability for a couple of things
by CarolineInSV on 2018/11/18 07:39
When I am logged in and looking at an upcoming flight, it is not clear whether I am checked-in or not. If a person in the traveling party is not checked in, there should be an option to check in next to the flight and person displayed. If a person is checked in, there should be an option to view the boarding pass. I am a parent traveling with my 4-year old, I bought the tickets but I cannot view and save my child’s boarding pass unless I sign out of my account and sign in with hers, and have to create an account for my child if she doesn’t have one already. That is not a good user experience and has no security advantage. If an adult buys tickets for him/herself and others on the same flight, especially minors, and even more so young children, the buying adult should be able to see and save the boarding passes for all the people traveling with him/her whom he/she bought tickets for.
Southwest Air Lines App
by 🔥🤬🤯😤😝🔥 on 2018/10/20 17:02
The app needs much more user friendly attention. It needs to address Lost Luggage, Missing luggage items, WiFi, & traveler’s flight opinions. If a traveler loss luggage or items missing from there luggage there should be a short cut(icon) to help you address this issue(s). WiFi should be added to app. Some travelers did not know that they should have downloaded a separate app before boarding. Not all airline use the same WiFi systems, this would save travelers time. Giving Southwest Air Line travelers a voice is empowering! The app should have a spot for everyone’s opinions. This would be the most useful system for Southwest learn exactly what needs to be addressed. The Rapid Rewards number should be woven into the app to help users & Southwest Air Lines reduce the users form information entering. Seating Up grades should also have an icon. If seating upgrade is not possible on the app, it should address you to see or call a Southwest Representative. In all this would reduce Southwest Air Lines work load and save travelers standing in line.
Changed my flight for no reason
by OSUdad999 on 2020/01/16 14:21
Here I am being proactive, schedule a flight 5 months in advance on a Wednesday after work. The only flight under that was under 5 hours because it was direct. I get an email two weeks later that due to things out of there control (weather etc.) they have to change my flight to 11:35am. First off that’s a lie, they changed it because they didn’t want to fly that time, I scheduled 5 months in advance. Now the only direct flight that they have is at 5:45am otherwise I can take a layover and make a 2 hour flight into 6 hours. I didn’t plan on taking off an extra day of work because I don’t have adequate leave so I’m now in a pickle. Thanks for pulling a fast one on me and really screwing me over, and to blame it on something out of your control like weather is a joke. Would be nice to at least refund me a portion of my points I used since I have been so loyal to you. I’ll be looking to see if delta has a flight that fits my schedule better. At least they won’t switch a flight 6 hours earlier for no real reason.
Round trip scheduling
by Cali boy 12 on 2019/02/02 20:39
Maybe it’s me and I missed some option in the app, but I don’t like NOT being able to select a flight into a city and a flight out of a different city of the same area. In the SF Bay Area I like to use both SJC and SFO for different reasons. But through the your app when I make arraignments for a round trip I’m stuck with having to depart the same city I arrive in. Also, what if there is a better fare going in or out of different cities? I’d like to have the option to select one way in and another out even if the only reason is financial. Y’all have been very good with customer service. I hope this is an issue easily resolved. Other than this I’d give the app 5 stars. Not giving your customers full control over their itinerary, I think, doesn’t meet the standards I’ve enjoyed and appreciated from your company.
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