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App name
Southwest Airlines
Description
Book a flight in just a few easy steps to one of our 99 destinations Check in, change or cancel your domestic flights. You can also book and check in when you fly with us to any of our international destinations. Plus, add extras like EarlyBird Check-In®. Super-Fast Shopping & Booking Book a trip in just a few quick taps. Use Face ID to make booking even faster! Everything you need to Travel Get the information you need right at your fingertips on the home screen - gate information, boarding position, flight status and more. Boarding Pass on the Go No need to visit a kiosk when you get to the airport. Get your boarding pass 24 hours in advance and save it to Apple Wallet. Inflight Entertainment Not sleepy on board? Use the app to take you to our Inflight Entertainment Portal where you can watch Free Live TV1*, listen to Free Music1*, play Free Games, access on-demand TV content2*, and now watch Movies without having to download a separate app2* *Available only on WiFi-enabled aircraft. Limited time offer. Where available. 1 Due to licensing restrictions, on WiFi-enabled international flights Free Live TV and iHeartRadio may not be available for the full duration of flight. 2 To view movies and select on-demand TV content, download the Southwest app from the App Store before your flight. Airport Pickup and Drop-off Thanks to our partnership with Lyft®, you can now use the app to help you request a Lyft®! You’ll know key information like estimated time of arrival and estimated price before booking. More of a rental car person? You can do that in the app, too. Cars, Hotels, and Vacations Use our app to quickly book all of your travel needs Earn Rewards when you Travel Sign up for Rapid Rewards® and earn points on your flights. You can then use those points to purchase more flights!
💙❤️💛
by rjalost88 on 2019/02/21 01:13
Love Southwest, love the app. Just wish the flexible fares calendar was available on the app!
No notifications for cancelled flight
by RPC from Cinci on 2019/02/21 01:09
Recently my flight was cancelled, but got no notification from the app. Seems like this would be a core feature. I get other notifications like “ time to check in” etc.
Loyal Customer
by docsaway on 2019/02/21 00:44
The great: Southwest has always been in another league compared to other airlines. Innovative, fair, straightforward. No petty charges, relaxed but professional staff. The not so great: I wish they were in more markets. (I live in Baton Rouge-have to drive to New Orleans-yuck!) Also think the “early bird” check-in is becoming a money grab. It’s gone up in price and way down in getting a decent spot for boarding. Still the best airline in the south!
Great App
by Apple for Lyfe on 2019/02/21 00:42
Easy and convenient
Love it
by Mur4931 on 2019/02/20 23:46
Best and easiest way to travel
Southwest, the best!
by yobrick on 2019/02/20 23:33
Safe,fun, friendly,comfortable, easy, inexpensive - what more could you want? I 💙SWA! #feelTheLuv ✈️💙😎👌
PayPal option doesn’t work on app
by Jennifer Ppp on 2019/02/20 23:18
I like to pay through PayPal and was delighted that it’s not an option on the app. It gives an error message when it used. The app is unable to bring you back to the checkout page once you have signed into PayPal and selected your payment type.
Hassle-Free
by KJ✈️ on 2019/02/20 23:13
Southwest Airlines is perhaps the Best airline I’ve ever had to deal with. It’s Amazing how simple some things can be when traveling. I wish other U.S. carries would catch on, and I hope some Euro carriers would pay attention too! Thanks Keith J.
SOP
by fishcamp123 on 2019/02/20 22:23
Always happy and helpful.
Disappointing.
by cherrios73 on 2019/02/20 21:39
I applied for a Southwest Rapid Rewards Visa, while trying to book this flight. I was approved instantly. Then I tried to use this card to purchase my one way to New Orleans for my cardiology conference on March 16. The Southwest app was horrendous. It has so many errors of trying to get the telephone number right. It was so frustrating, especially when it was at 4 am in the morning. I finally used my personal credit card to pay for this flight. I still would like to know how I can use it to pay for my flight to New Orleans, because of the errors which made it so much more harder to complete this purchase.
Review
by Reemedic on 2019/02/20 20:14
Paid for early check in and still got B
Review of Southwest ap
by t8vb on 2019/02/20 19:42
Great that you can check flight status and check in as a guest, AND that it saves previously entered names and reservation numbers.
Change reservations
by TENN GAL on 2019/02/20 19:28
Very user friendly app thanks
Ceo/Owner Brand Agency
by danceasif on 2019/02/20 18:53
Wow. Wow and WOW. I and my staff only fly Southwest airlines within the United States. I don’t understand why Southwest Airlines doesn’t buy all the other airlines make it one big Southwest Airlines there is no competition🎉Duh!
Love Southwest!
by kwinaustin on 2019/02/20 18:51
Always a pleasure to travel on Southwest!
Easy to navigate
by WWDA01 on 2019/02/20 18:43
I am a first time user of this app and very impressed with the ease of use it allows. I’ve never flown Southwest so I pray the flight is as easy to navigate.
First timer
by zAmy987 on 2019/02/20 18:38
So far so good!
Cumbersome
by ADB123356789 on 2019/02/20 17:54
I am a Southwest Rewards member but logging in is nearly impossible. To date, I have yet to do it. That means you need to proceed as a “guest” while is fine but then there is no way to get a mobile boarding pass. There should be a way to log into your account easily. I have my rapid rewards number but it never accepts it on the mobile app. A hassle. Some of the other airlines have far superior mobile apps. Perhaps someone at Southwest could familiarize themselves with them. It sure would help those of us using the Southwest mobile app.
Easy check-in
by Albansasp on 2019/02/20 17:06
Very easy to check-in for flights! Thanks!
Southwest Airlines and the oilfield
by G F Ramirez on 2019/02/20 16:43
I have worked in the oil field for over 20+ years and have been working in the Midland area for the past 2 1/2 years. Living in the Houston area I am glad that Southwest Airlines has a base out of Hobby airport. I fly back and forth a lot and with the ease of booking flights and checking in and if my schedule changes the ease of changing flights. I also see that Southwest Airlines takes care of their customers and especially us oilfield workers. I have to bring tools and parts back and forth with me a lot and Southwest Airlines makes it easy to check my stuff in when I have to. I have also made lots of business connections and potential customers thanks to Southwest Airlines. So thank you Southwest Airlines for providing your great service to all us oilfield personnel. Sincerely George Ramirez
Customer Service
by BJ, Telford on 2019/02/20 16:40
Best airline ever, particularly b/c they have the best supportive personnel in every area. And 2 free checked bags.
So easy!
by Dsquared53 on 2019/02/20 16:16
I love Southwest, and I love the ease of checking in with this app. Also easy to save in wallet.
Too many clicks
by Sumbit review628263 on 2019/02/20 15:08
My favorite airline but not my favorite app. Confusing as to how I view details on my upcoming flight and if it’s on time or not. What is the possibility of all that information being face up without having to click anywhere? And if I’ve already flown the first leg of my flight I no longer need to see that information. Thanks!
Save Passengers
by Poolgirl10 on 2019/02/20 14:55
Easy to use. Easy to find anything. It would be nice if SWA app and website would save other passenger information. I have to type in my spouse and children every time. Especially if they are A or A plus members.
Love the app!
by php253 on 2019/02/20 14:45
It’s easy to use and graphically pleasing.
Total convenience
by Heircules on 2019/02/20 14:29
Using the Southwest app provides a time saver from booking flights to using for paperless boarding passes. Love it!
The best for the buck.
by cmgallacher on 2019/02/20 14:07
This is about the only airline we fly. Service is outstanding and price is great.
Easy check in
by TLHarms on 2019/02/20 13:32
Thanks for making this easy!
LOVE Southwest App
by JJMRingo on 2019/02/20 11:54
Easy to use and provides all of the information I need. What’s not to love?
Southwest is the BEST!
by LynettG on 2019/02/20 09:50
I’ve been traveling with Southwest Airlines for 2 years now and they never disappoint! Southwest staff members are courteous and professional. The airplanes are always clean and they provide free complimentary beverages for all loyal guests! The best part about traveling with Southwest is their best practices for customers. Today I was allowed to change my flight at no additional cost due to the weather. The kicker is... I was able to do this before my flight was delayed and BEFORE I was stuck in the airport for hours! I love Southwest!
L❤️VE THIS AIRLINE
by Chrissiechrist on 2019/02/20 05:45
I have booked 4 flights with southwest and I’m in progress of booking another the Southwest has made me happy
Perfect
by Derekmack1000 on 2019/02/20 05:27
Easy to navigate and purchase tickets!
Thankful
by kdihoward on 2019/02/20 05:19
I love Southwest because they make flying easy... I can always count on them when I need them 💜💜💜💜
So-so
by hdddufjdudjdjsjxu on 2019/02/20 04:45
Not very intuitive and has some programming flaws, like requiring a second address line. What do you do if you don’t live in an apartment? Answer: Make something up and hope it doesn’t cause you credit card company to reject the charge.
No problems
by SGrobby on 2019/02/20 04:38
I have never had any problems scheduling flights, or checking in for flights. Much easier to use than other airline apps
Why I love Southwest
by Elna Sarah on 2019/02/20 04:38
I love Southwest. It’s my home in the sky. Since I have to fly a lot for work, I want an airline that makes it easy, comfortable, and convenient. Southwest provides all that and so much more - through the Spirit of its’ people. 💜
Ok
by Terrysan11 on 2019/02/20 04:38
It does what it should for the most part. My primary issue is that every time the app updates I have to renter my login information. ✈️🤦🏻‍♀️😕
1st time flier in 21 yrs.
by Lisa at Play on 2019/02/20 03:35
This is my second time flying and the first time was 21 yrs ago. This is the first time I reserved the flight tickets myself. Southwest made things very easy. The app was very simple to use. After purchasing my tickets for a mothers and daughters vacation, I realized I bought the wrong return tickets. As I was panicking, I realized I was able to change my tickets immediately. Way to save the day Southwest. Now if me boarding the plane is as easy as using the app, My 1st California vacation with my daughter will be wonderful.
Unused ticket
by nnnme on 2019/02/20 03:14
I don’t see a prompt for an unused fare online.
Mrs. P Hardy
by Peri Hardy on 2019/02/20 03:04
Love flying Southwest! Always so accommodating and the flight crew is always so friendly!
Can’t go wrong.
by Lucille G on 2019/02/20 03:02
I just took a quick trip home on another airline. I got a very cheap airfare. Then I was charged for a seat, a bag and even a soft drink. That cheap fare turned out to be more than I would have spent on Southwest. Lesson learned. Hey Southwest. How about more direct flights? Direct or not, I’m sticking with Southwest.
Booking ease
by mic606 on 2019/02/20 02:53
Fast booking ease with website
All but 10 boarding
by Ak price wrong on 2019/02/20 01:56
The app works great and love flying with southwest. Biggest complaint is it freaking out during boarding and having to switch to Apple wallet for boarding pass to not lose place.
Luv Southwest
by Rush Man11 on 2019/02/20 01:51
Working with Southwest is always a pleasure.
Josh d
by jd170688 on 2019/02/20 01:47
Love the app
Moms Review
by Mom Roxanne on 2019/02/20 01:27
Easy to use App Excellent Prices & cancellation policy👍🏼 Buying my son’s flights home from College ❤️
Great app!
by Vctry on 2019/02/20 00:56
Easy to use!
Thank you Joe!
by IrishO57 on 2019/02/20 00:01
I want to thank Joe from your customer service department. I apologize for not having his last name but I just got off the phone with him and he was more than helpful and I really appreciate it. What a great guy to have on your team thanks again. George 120696052
Marj
by mjwisw on 2019/02/19 23:43
Outstanding service in every area.
What
by 30by90 on 2019/02/19 22:51
Not good
Great app
by Maxi lady on 2019/02/19 22:28
Love this app! Super easy!
Change policy
by Russ340 on 2019/02/19 22:14
Had to change my flight. Simple process and my new flight was even less miles. Love your airline!
Multiple flights
by slhenslee on 2019/02/19 22:04
Wish app the ability to book multiple legs of a flight at one time. Or save preliminary travel itineraries
Exactly what I need
by Traveling Mo on 2019/02/19 21:03
SWA App gives me exactly what I need, when I need it. Easy, user friendly, fast. Thank you
Flight Delay
by Looie1 on 2019/02/19 20:49
Wish you had let me know about the delay earlier - since we are told to arrive 2-3 hours before takeoff the notice should have come sooner. I could have made a better decision about how to spend my wait time for the flight. No blame for delays though- I understand some things are unavoidable.
Love me some Southwest
by AlysiaLease on 2019/02/19 20:15
Always on time, great app, and always helpful when a flight is canceled or moved. Number one choice when flying .
Works great!
by BigBlueDad on 2019/02/19 20:07
One of the few apps I’ve found to be stable, easy to use, and reliable. Customer satisfaction goes all the way from agents to apps, and I get tired of feeling like the “tester” of other companies apps. This just works and works well. Makes my flying experience easy all around.
Inconvenient
by peggyfmenke on 2019/02/19 19:58
I have to enter my information again every time I go back to the app. Would be nice if it got saved.
Wanderer
by Darby ☘️ on 2019/02/19 19:55
Luv Southwest ❤️ Their check in online and at the gate are awesome.
App won’t open
by iTunesStreetName on 2019/02/19 19:50
Due to “sudden changes in configuration”
Happy Traveler
by kflyer4 on 2019/02/19 19:41
Quickest and easiest way to book a flight!! I was booking online and on the app at the same time to get what I needed done quickly and the app was super easy!!
I LOVE Southwest
by franb66 on 2019/02/19 19:38
I love flying Southwest Airlines. I love the convenience of the mobile app to the incredible treatment from the flight attendant and gate staff. My first choice of airlines is always Southwest!!!
So easy. So good!
by newbye19 on 2019/02/19 18:02
So easy to book b/c I Wanna Get Away
Reliable
by SpearRoom on 2019/02/19 17:03
I depend on the SW app for business travel accuracy. Like SWA, it has never let me down.
❤️
by Tissloveslyfe on 2019/02/19 17:01
Love it
Southwest App Review
by iPad update App on 2019/02/19 16:17
Love the Southwest App but the reason why I gave it 4 of 5 stars is because the new updated app would not allow me to complete my purchase without writing something - anything - in line 2 of the address line which is optional. In order to proceed, I typed in the number 1.
Love This App
by AZ Realtor on 2019/02/19 15:54
It works great!!!
Chang flight online due to weather
by msohl on 2019/02/19 15:03
Loved the fact that you can change your flight online with no charge! Awesome!!!! No having to go to the airport waiting for customer service to try and get you on another flight or long hold times on the phone.
Easy
by Chazwe on 2019/02/19 15:03
Best airline App
Travel agency
by Saucepan 1 on 2019/02/19 14:49
My work goes through a travel agent, maybe that effects my experience. With other airlines, when a flight is booked using my FF number, it populates in the app. Not with a Southwest. I have to manually submit flights for rewards, when I use the app to look up my flight, it too is a manual job. Today my flight was delayed 4 hours. Nowhere in the app did it share information about the delay let alone save me the trip to the airport.
The best ever
by kittycatNay on 2019/02/19 14:17
I FLIPPING LOVE SOUTHWEST AIRLINES!!!
App window
by Bubba 5280 on 2019/02/19 13:50
When in app window the words for back and save are in blue on top of blue in the top corners of the screen. Need to change to a contrasting color
Favorite airline
by friend of SW on 2019/02/19 13:08
Love flying Southwest, sometimes the seating process is annoying but have yet to find a disgruntled employee, always make flying easy. We had to use the wheelchair service on our last trip for my husband who just had surgery and it couldn’t have been an easier experience. Southwest will always be our airline
Great app
by Japalias on 2019/02/19 12:55
Super easy to use. I book all my travel and changes through the app, very intuitive.
If Southwest would be single, I’d marry it!!
by LissetheGrana on 2019/02/19 12:50
Probably not the best of the earth - but the best ever happen to me! Very convenient prices, Very friendly service, Most of the time they are in time - if not, they’ll offer an apology, They allow you more than enough luggage, Offer you refreshments on board ( even though they are a “budget” airline), The list is much longer but my flight is about to depart! Thank you southwest!!! I hope you’ll start a flight to Holguin, CUBA very soon!
Can't buy flights
by Neocyto on 2019/02/19 12:27
This is a great app but can't finalize the purchase no matter what I do. Always end up having to buy through the website. Otherwise, very pleased with search options!
Canceled flight
by korthor on 2019/02/19 11:20
No cause for cancelation announced. No agents available at time of cancelation.
Best App
by Trhsjvbcgz on 2019/02/19 07:02
I think this is the best app because you can play games and watch tv,movies, music all for free
Southwest looks out for me!
by WPJ305 on 2019/02/19 06:33
With bad weather brewing, the Southwest app notified me I could change my flights at no charge. Now...that’s service!
Shoes are too tight
by Queensj on 2019/02/19 05:07
Otherwise great. But the shoes! Ouch.
Never issues us a mobile pass
by IrishRockWannaBe on 2019/02/19 04:31
The mobile app never asks us if we’d like a mobile pass and always says we have to go to a SW counter or kiosk. It’s useless to us and SW counter agents were baffled and had no idea how to help us.
Charlene Story
by Tuckaleechee on 2019/02/19 04:04
Southwest is my favorite. Everyone so friendly and helpful. Just got back from round trip to New Mexico. I will always fly Southwest!!
Newark Nj
by oxcase on 2019/02/19 03:44
The flight was great and the staff was wonderful... Jason
Convenient
by Carole4 on 2019/02/19 03:30
Southwest’s website is quick, easy to use and convenient.
Great airline!!
by batman3000 on 2019/02/19 03:20
On my way from Denver to Sacramento there was a little boy on board that that it was his birthday. The crew was very nice and made all the passengers to participate singing to him and made him very special. Life is too short and little thing like that make a big difference. Kudos to Southwest!! Keep up the good work!! 👍🏼
Boarding passes on phone for our kids?
by MVSWest on 2019/02/19 03:19
Please add this to your mobile functionality! It’s an option with other airlines. If I check us all in, the boarding passes should all show up in the Southwest app. Please!!!
Annoying messages
by alistpref on 2019/02/19 02:28
It keeps saying my phone is not connected to the internet, while other apps can see the internet alright.
María Sanes
by Purula1 on 2019/02/19 02:21
You are an incredible institution. - your personnel is efficient, cheerful, and more importantly, demonstrate a caring disposition for travelers. They seem to be very content with and happy to be working for Southwest Airlines. Thank you.
Spotty Check-in notifications
by baseliners on 2019/02/19 02:18
Doesn’t consistently notify when it’s check-in time (business select).
I don’t know my confirmation number
by Randy's rating on 2019/02/19 01:28
When I try to check in they require me to put in my confirmation number, that’s not my job! It should just be in the app, the app knows who I am I should be able to just press check in, really dude?
Smartphone access
by rpop69 on 2019/02/19 00:49
It would be nice to send QR codes to my phone.
Mobile boarding
by joaf44 on 2019/02/18 22:37
Unable to retrieve boarding pass on iPhone, had to have printed at ticket counter.
Duh
by Steve Guttenberg, Jr. on 2019/02/18 22:32
Why make me enter my flight confirmation?
Very Bad app
by verg bad app on 2019/02/18 22:09
Unable to save boarding pass to phone or share with others
The BEST!
by ps627cat on 2019/02/18 21:58
I always choose Southwest if available for my destination. Prices are great, have had NO bad experience with any of their employees, the flight attendants are always very pleasant, helpful and have a great sense of humor. I always feel well taken care of. AND you can check two bags for FREE! Which makes passengers much more willing to check their bags rather than trying to cram everything they own in a bag that is barely able to fit in the overhead. Makes getting settled on the plane so much quicker with much less stress.
Address line 2
by bgbgbgbgbgbgbgbgbgbg on 2019/02/18 21:34
I don’t have anything to put in the 2nd address line when entering credit card information and your app forced me to go back and enter a 2nd address!?!?!?
Booking App
by pookie1019 on 2019/02/18 21:32
Super easy! Love it!
Oliver and Dale Bishop
by OFBIII on 2019/02/18 21:13
Love Southwest, outstanding service and great on time service. Thank You
Forced update during travel
by SF Lupa on 2019/02/18 19:41
The app works well- I’ve used it for years but I was super disappointed with it yesterday when I was preparing to check in at an airport kiosk and found I had to do an app update in order to open the app access my flight info. There was a line and I was running late so this was really frustrating! Especially since I’d used the app at least 4 times in the previous 72 hrs and there was no pop up to say there was a new version like I encounter with some apps when there are new updates. PLEASE don’t have required on the spot updates to an app associated with travel!!!
Best of all airlines.
by Mariner Khan on 2019/02/05 23:51
Southwest Airlines are one of the best airlines in US that provides all you need, such as flexibility in dates of traveling including flexibility in timings too like morning till evening. The airline got maximum destinations to travel almost all over the states with easy and speedy access to book a flight through their mobile app and ofcourse on website as well. It took me less than 5 mins to book a flight from Boston to Houston. I have been traveling with Southwest for quite a while. The one best incentive to travel with Southwest Airline is the checked baggage policy that no other airline can compete with. Other airlines can’t even come closer to this deal. Two checked baggage for 50 lbs each is an offer that only an international flight with far destinations would render for free. But Southwest would give you this offer for domestic traveling for free and for the same I will appreciate the airline. The Low Fare Calendar is another super tool to travel suiting your own budget that helps a lot people to have the privilege to take a flight of their own choice. Thanks to the Southwest Airline for providing services all over the airports around the whole nation, traveling with our luggage for free needless to mention with the date and exact time of travel I want.
5 stars with one caveat 🤔
by Mr. McNeill on 2019/01/03 01:12
Been flying back between Baltimore and Tampa using southwest for many years now. This app makes purchasing tickets, checking in & accessing your boarding pass as easy as 123. Very efficient. However, wouldn’t it be nice if you could use the app to assist you with locating a lost item during your trip. As it pertains to the airline or the airport. As a back-up for complete failure via customer service phone call attempts. During my most recent trip I left my winter coat w/ my cell phone in the pocket at the southwest gate B3 in the BWI airport sitting on a chair right by gate line up. Reported it to both BWI lost & found as well as southwest customer service. Let’s just say: clueless, ineffective, disorganized, inaccessible & passing the buck would best describe my experience thus far with both the system in place for resolving this scenario or speaking to someone about it. I can’t blame the app here, the captain flying or the crew on board who consistently succeed at their job. However, I’m not happy with southwest & BWI’s teamwork in leaving me out in the cold (pun intended) on my way back up north tomorrow with a winter coat after a week of trying to just get a valid & directed response. There’s gotta be a better way! Why not incorporate the app. somehow?
Peace of Mind
by NOLAgirlinSFL on 2018/06/09 21:22
Love this app and Southwest. I try to only fly Southwest when flying home. It’s a direct flight and the app makes booking, checking in and obtaining the boarding pass efficient and convenient. I appreciated it even more when my mother was ill and I flew home for the battery of tests needed for her. I booked a last minute flight for Christmas Eve. Most flights were atrociously expensive but my Southwest flight was $75!!! I couldn’t book it fast enough. My mother was diagnosed with stage 4 cancer so my return flight was pushed back. I easily changed flights through the app within crazy fees. This occurred a few times as my mother quickly succumbed to the disease and I had to postpone my return flight again. I cannot express how unbelievably thankful I am that during such a fluid, emotional and challenging time that my travel was so easily changed through the app at any time - and that I did NOT incur RIDICULOUS fees (my friend recently paid $250 to change flights to a less expensive flight through another airline???) that would’ve compounded my anguish at such a time. I already loved Southwest but I’m this day and age, I appreciate them even more.
I Love Southwest!
by Marcy B who loves Southwest! on 2018/04/17 00:49
I totally appreciate the LOVE! Every time I fly this airline I walk into an atmosphere where the employees have the freedom to be funny, to bring more of themselves into their jobs (on my last flight between Philly and Denver the flight attendant sang- she was awesome!), and where they seem to genuinely enjoy coming to work and also working together as a team. That happiness is contagious and only makes me want to add my own energy to it. (“What the world needs now is love, sweet love...”) I fly often, and as often as possible with Southwest. Pulling up to the airport, my own smile begins as I get out of the car and head to curb side checking; I know that from this first moment of my “Fly Southwest” experience, I will encounter energized, proactive, and friendly people who do a great job. And I know that the experience will simply continue through the moment I touch down at my final destination. I also TOTALLY appreciate the lack of baggage fees and the no-hassle trip change policies. Such a relief, and such an example of a better way to work with and treat people. We are all one human family and life is hard enough. Southwest makes it better!
Good app overall, enhancements needed
by DLhuegs on 2018/01/23 20:35
The app is great if you’re booking your standard one way or roundtrip fares. It would be nice if you could book multiple destinations and legs of a trip within one booking in the app the way you can on the website. Also, it would be great if you could purchase inflight wifi from the app since our credit card and info is already attached there. Currently, you go through the website and browser. Also, if southwest could figure out a sign-in situation for the wifi to use on more than one device you own, that would be great. I had to pay $8 twice because I purchased the wifi on my phone first and then realized I needed to get work done on my laptop but could not use the same connection on more than one device. I believe Delta has figured it out, but it would be a great enhancement so I’m not double-paying or have to change my phone plan to use that as a hotspot for my laptop. If we’ve paid for wifi, it’s fair to be able to use it on multiple devices you own through some sign-on feature.
Horrible experience
by Jaidennnnnn on 2018/06/13 15:57
The customer service was very rude. I have been on a plane over 10 times and Ive always had great friendly/funny Pilots, flight attendants, anybody working on the plane that Ive encountered customer service with. And to me thats one of the most important things. They were EXTREMELY rude while I started to feel sick on the plane which has never happened to me before I always have great flights with no problems, but usually I fly through Delta. I will NEVER fly with Southwest again because of how rude the workers were to not even just me. They were also super slow on getting our drinks out and no snacks were offered, which I thought all airlines offered snacks. And when I was using the bathroom I had forgotten to lock the door, one of the ladys working knocks and then OPENS the door to tell me I need to lock it. Luckily I wasn’t in the middle of going to the bathroom I was just about to wash my hands...I didnt notice if maybe the door was slightly open and she saw that I wasnt going to the bathroom so she opened it..but either way I thought it was rude of her to just open the bathroom door knowing I was in there. I didnt happen to catch the girls name that I had bad experiences with but she had short blonde hair, slightly bigger.
Disappointed
by The katzmeow on 2018/07/06 00:39
I have had fairly good luck w/ this app, however this review will highlight the reason NOT to pay for the Earlybird Check-in (36 hours before the 24 hours check-in). It cost $15 and you would think that you get a preferred boarding position in line. I was unable to do this on the app, even though it has a place to put your information and credit card data in, but no place to submit after all of your personal information has been entered. I finally called the Southwest rep and she completed the transaction via her terminal, (well within the 36 hours requested) however, she was unable to tell me my boarding letter and number. I would need to check-in during the regular 24-hour booking. When I received my booking I was shocked to find I was a B-13 and a friend who was traveling with me and chose not to pay, was a B-2.!! I called the SW rep and was given a feeble reason “that they just log in and give you a boarding number that is available at the time. They do not check to see if other passengers have a number higher than yours.” WHAT!!? Then what is the reason passengers PAY for a FAKE 36-hour boarding pass. Learn from my mistake and DO NOT PAY for an inflated fee that does not get you preferred boarding. Shame on you Southwest!
Beware Southwest Voucher
by Soon to be previous customer on 2018/04/30 14:02
I received a Southwest 100 voucher from Southwest after spending several hours delayed in the airport. I was pleasantly surprised until a attempted to use it but needed to cancel due to family emergency. What they FAILED to tell me is the voucher number changed to the flight I cancelled thus when I attempted to use it utilizing the voucher number it wouldn’t let me. I attempted to call southwest but this was during the hurricane emergency and several of their customer service locations were not available. I certainly understood that so I went ahead and scheduled my flight WITHOUT the voucher credit. Finally I got ahold of someone who said they could extend for another year because of my trouble and they could see where I had flown again with the voucher but they encouraged me to wait a couple of more months to call and extend since they could only do it once. I did so but the person I got said no. I explained to numerous phone calls and what I had been told but again was said no and no dialogue had been entered into my record. Be careful with your voucher IF you receive one. Southwest does not have the customer service it use to have.
A great suggestion from my Sis
by I LIKE FREE 1965 on 2018/10/07 15:57
While planning for this trip to see my Sis in Washington, I must have looked on every site and looked up every travel carrier there is. A very slow and tedious process. I was so done and about to give up because I could not find what I wanted which was a cheap trip from Seattle, WA to Long Beach, Ca where I live. I did not want to be anywhere near LAX’s chaos, I just wanted to get home quickly. My Sis suggested Southwest which I was surprised that I hadn’t checked out. Booked me a trip just like! THEN - my hubby told of a time conflict he had - he had to be back in LBG on Monday. No problem, I thought, I’ll just talk to a rep to get the date changed. And I did talked to the rep and she assured me of the change. I printed out the tickets, didn’t look at the dates and left. (My bad) It wasn’t until I got ready to check in for the flight that I started having problems. Called a rep and guess what- no dates had been changed. Had to cancel so many things - horrible! The rep I talked to was so nice -LIZ - which why the rating is as it is but that rep bought it down. You only had ONE job...
Why I Prefer Southwest
by ljcrist123 on 2018/02/17 17:35
My job requires that do a lot of traveling, the majority by air. Southwest makes flying easy for me. The Mobile App is quick and easy to use. If I need to change a flight, that is so easy and I really appreciate no change fee! I don’t have that with other airlines! The No Baggage Fee is the reason I started with SW, but the convenience of flying with them has kept me as a customer. I love the no hassle boarding and open seating policy. If they flew more routes to the Northeast, I would never fly any other airline. But the real reason I am a true SW Flier is their employees. Whether it’s the Sky Cap, the Counter Agents, the Flight Attendants, or the lady in the Lost Baggage Office (yes, it does happen) I have found all SW employees to go above and beyond what I experience on other airlines. They seem to really enjoy their job. And for the pilots (of which I’m a member of the club and tend to grade landings) you are the best! Keep doing what you are doing and I’m a Southwest customer for life!
Some things I wish I could do
by jokaye365 on 2018/08/03 14:38
With string enough internet, updates are timely and booking is a clear process; the app has never failed me! But there are two things that would make it more convenient. 1. A Check In button below the next upcoming flight. If my confirmation number and travel information is in Trips, why do I still have to go to Check In and enter my confirmation and name? As someone who tries to wake up 24 hours before my flight in a panic to check in, this would be really nice. Unless they’re doing this on purpose. 2. I’d like to be able to keep travel funds in a place attached to my account then deduct from them when I book instead of constantly having to enter them as a payment option. I can save credit card info so why not travel funds? Simple shopping platforms apply credit saved to purchases and note the difference of values. This should be for browser and app options. I can also see this inconvenience as purposeful if they want folks to forget they have travel funds.
Flights from Chicago to Phoenix
by Ms.T, aka JenJen on 2018/01/12 23:51
I’ve flown with Southwest a few times & I was pleasantly pleased. The Flight Attendees were very kind to my very talkative grandson. They not only kept him amused, but kept the hot chocolate coming, even a package to go upon leaving the flight. He still raves, saying those were my friends. He says ,”they really cared about me Ms.T, they really did. I am now & always looking for senior discounts & or just discounted flights period from Chicago to Glendale via Phoenix Airport and there are never any listed. Saddens me that all other destinations have discounts. So I am wondering what’s the reasoning differences. When I fly from Chicago to Glendale via Phoenix Airport, those flights are always filled, as on my return flights also from Phoenix. I plan on flying to Glendale sometime after the middle of February from Chicago’s Midway Airport to Phoenix Airport to reach my destination of Glendale Arizona. Thanks in advance for taking time to read. Virginia Taylor again Thanks You ....
App is limiting...
by 29 years burnin' down the road on 2018/03/12 17:14
You can’t look up or book international flights using the app; you need to use the desktop site. It is annoying that you can’t switch between dollars and points while looking up flights; you need to start a new search if you want to view dollars instead of points and vice versa, even when it’s the same flight search. Southwest, can you please have your webmaster add that feature? Thank you! Also, we should be able to revise our travel companions and make account changes using the app (and website) instead of having to call. Southwest is always my first choice when flying! I use the app when possible but find it necessary to use the desktop site or call when the app doesn’t facilitate, and why provide an app for your customers if it is less convenient and not equal to what you can accomplish on the desktop site? I know these are first-world problems, but I’m just sayin. I love Southwest. Amazing customer service, great policies, and they get me where I need to be (with very reasonable prices). Yay!
Doesn’t provide important info. Terrible UX.
by Lindsey Bowshier on 2018/08/04 18:02
If I’m logged in and click on flight status, I still need to type in a flight # or search by departing airport, etc. How about defaulting to showing me MY next flight? Isn’t there a pretty good chance that would be the info most people are after? I used the app to check into my flight and still had to get a boarding pass printed at the counter. And after checking in on the app if I wanted to view details of my flight A) had to enter the confirmation # again (which required me to go to my email to copy and back to the app to paste) and my first and last name (again, I’m LOGGED IN) at which point I have to “check in” again. And B) it shows my departure time for the first and second flight but no details on where my layover is and for how long (unless I do the math—adding the duration of flight 1 to the departure time and account for time zones except I can’t see where the layover is to know what time zone). Is it possible there is something broken? There can’t be this many people who fly and love Southwest if they are using this worthless app. It’s a seriously frustrating experience.
Best app I’ve used!
by Subway surfer awesome person on 2018/05/17 00:26
Never have issues logging in and using this is a breeze! It’s not slow like a lot of apps with constant buffering etc and I love how fast it connects and every change made doesn’t slow it down. I and love how it keeps all my flight info conveniently located in a press of one button! I can see my upcoming trips and any future ones I’ve booked. All my trips I’ve easily booked on this app since I’ve had it.... going on a couple years. The convince of changing or canceling flights is as easy as booking! Also tells you how many rewards points you have and the option to use it or not when booking. The only down fall is I cannot yet book international flights and I can’t have access to any refunds owed to me by changing flights when I should be able to see what dollar amount I can use when re booking my next flight! All in all it’s my favorite app to use next to Hotwire!
Customer Service
by JACG53 on 2018/04/22 16:10
On Friday, March 23, 2018, customer service rep #40 (Josh) in Oklahoma City was absolutely amazing & a tremendous blessing to our family. A family member has terminal cancer & is required to travel to Houston M D Anderson hospital on a regular basis. The hospital changed the schedule in March on short notice. The fare change cost was $600 & my family could not afford it. Our family member was in great distress when the customer service rep they spoke with was of NO help, they thought they would have to drive or miss an important appointment ( they are in no condition to drive the 9 hour trip). I called after learning of the situation & Josh saved the day! The stress of the disease is more than enough to handle, the financial burden it brings can destroy the last thread of hope. I want to commend Josh for understanding the situation & assisting us in removing both mental & financial stress. The 1st was unkind & uncaring. It’s people like Josh that keep us loyal Southwest customers!
What is wrong with your app?
by Skybubbles on 2018/07/21 19:51
Are you aware that when you try to book a flight whether it is round-trip or one way, is soon as you put in the date, There is no area to click “done “for the flights to come up on those days. Instead the only option you have is to hit the back button which takes you right back to the current day You are in and then you have to search for the flights and scroll forward through all the dates to get to the ones you are specifically looking for. It is the most frustrating thing using this app. How come all other airlines have it correct with the done button after you plug in your dates. Nobody should have to scroll all the way through ahead to find their dates because your app let you click on future dates that you’re looking for tickets, but then doesn’t upload with those dates. Can you fix this fast?
Expensive for earlier flight
by AjDrew02 on 2018/06/16 23:19
I LOVE flying SouthWest. Easy ap, quick flight to the beach from Nashville, and I enjoy the jokester flight attendants. (Love that part!!) I did make a mistake and booked our vacation to end by flying home on Fathers day. My ex-husband has been a great sport and hasn’t given me too much grief, but I know he’s bummed. I just logged on to see there is a flight that will get us home at 9am instead of 9pm. I’ve coordinated with his wife and we will surprise him with his sons being home to spend the special day together. On the flip side, my mistake is costing me roughly $500. :x I realllllllllllllllllly wish there was a “one time waive of fee for being mindless and not thinking of others” perk so I wouldn’t have been charged so much money for a flight that clearly had the open space.....but in the end, it was in fact MY error. And it will not stop me from continuing to fly SW or promoting the airline. I’m just salty for having to take responsibility for my own actions. Lol
My ONLY airline!
by TXRed! on 2019/02/13 20:48
From my business trips as a paralegal in the 1990s and 2000s to my retirement fun trips 2005 to now, Southwest is my only airline choice. NEVER a lost bag, NEVER a rude or incompetent Southwest employee. The open seating concept seems flawlessly smooth and efficient. Planes fly on time, and when there is a delay, such as 3 hr of being snowed in during a blizzard in El Paso on a Houston to Albuquerque flight AFTER airport concessions closed at 9:00 pm or so; Southwest employees kept us amused with games and prizes - I won a leather SW paperweight - and brought us water and snacks while regularly updating the storm’s status. Luckily the weather briefly cleared for takeoff and we headed toward ABQ, but knowing that airport also may close down and we might land in Vegas. We made it safely to ABQ just before they closed the airport for weather. Southwest CARES about the safety and comfort of their passengers. That’s why Southwest is MY airline! Nancy L Turner, Rockport, TX.
Desiree Guerra
by Desiree Guerra on 2018/10/15 12:47
I am beyond disappointed. I called day before yesterday to change my flight because I was concerned about the weather. I specifically asked the customer service representative if my early bird would transfer. She kept me on hold for 10 minutes then told me that she had to do some investigating and it did transfer. Even sent me a second email showing me it transferred. When I checked in this morning to my surprise I did not get early bird. So I call and the next customer service rep I talked to gave me the run around and basically the first customer service rep had lied to me!! So after paying an additional $126 to change my flight I now how no eRly bird that I paid for and was told did transfer. Then I was told to call another customer service number to address this issue and I was on the phone waiting for someone for 30 minutes!!! If I had known Southwest was going to be so cavalier about taking care of their customers after the money has been spent I would have never given them my business. Just a suggestion, pay the extra for a more professional airline. It’s worth it!!
luv luv luv
by Groupon addic on 2018/12/21 04:12
Everything about the flight attendants, the pilots, the airport, call center, gate agents, runway and luggage handlers (even in the cold, wind, rain, snow or some places the heat and sun too. You are such a customer oriented and friendly company that when you have an issue (and I mean I made a mistake which I totally own but you didn’t make me :-))you get to talk to a super friendly and helpful PERSON when you call. So win win and win You have overly earned an also continue to impress a current companion pass and A list member. For this and the many many other times you go above and beyond not because I think you have to, not because how I perceive what people think, but because I get the FEELING and see from the luv you give how much you care. Thank you to everyone behind the scenes and in front, without each other it’s just a broken heart and where’s the Luv in that?
Southwest Air Lines App
by 🔥🤬🤯😤😝🔥 on 2018/10/20 17:02
The app needs much more user friendly attention. It needs to address Lost Luggage, Missing luggage items, WiFi, & traveler’s flight opinions. If a traveler loss luggage or items missing from there luggage there should be a short cut(icon) to help you address this issue(s). WiFi should be added to app. Some travelers did not know that they should have downloaded a separate app before boarding. Not all airline use the same WiFi systems, this would save travelers time. Giving Southwest Air Line travelers a voice is empowering! The app should have a spot for everyone’s opinions. This would be the most useful system for Southwest learn exactly what needs to be addressed. The Rapid Rewards number should be woven into the app to help users & Southwest Air Lines reduce the users form information entering. Seating Up grades should also have an icon. If seating upgrade is not possible on the app, it should address you to see or call a Southwest Representative. In all this would reduce Southwest Air Lines work load and save travelers standing in line.
Good except usability for a couple of things
by CarolineInSV on 2018/11/18 07:39
When I am logged in and looking at an upcoming flight, it is not clear whether I am checked-in or not. If a person in the traveling party is not checked in, there should be an option to check in next to the flight and person displayed. If a person is checked in, there should be an option to view the boarding pass. I am a parent traveling with my 4-year old, I bought the tickets but I cannot view and save my child’s boarding pass unless I sign out of my account and sign in with hers, and have to create an account for my child if she doesn’t have one already. That is not a good user experience and has no security advantage. If an adult buys tickets for him/herself and others on the same flight, especially minors, and even more so young children, the buying adult should be able to see and save the boarding passes for all the people traveling with him/her whom he/she bought tickets for.
Great app minus one major flaw
by Lovebitemusic on 2018/06/26 16:19
I am a loyal southwest customer, and I have been using this app for at least a few years now and I love it! But i keep having an issue that makes me go to the website instead of using the app for purchases. When I try to book a flight and choose the dates, it takes me to the calendar view to choose the dates but then there’s no way to get out of it! I pick the dates and then it just stays there, there’s no “back” or “finish” button, so I have to exit the app and can’t use it to finish booking or even check prices. In the past, once the dates were picked it would automatically go back to the previous booking page I think. Hopefully this is just a glitch but it’s been an issue for about a year. Am I missing something? As of now I book all my flights online and only use the app for the flight info and boarding pass. I would like to be able to check flights and prices too.
Forgets my itinerary while traveling for work.
by Rrrrrt123 on 2018/06/11 14:53
I have trouble using this app when my employer's travel agent books my itineraries on Southwest. This app never receives my information despite the travel agency transferring my frequent flyer account number and me being logged into this app under said account number. I can't fault the airlines as I suspect this is caused on the travel agent side. My complaint about the app is I am able to find the itinerary and check-in but it quickly forgets my itinerary. Sometimes I see the itinerary under past searches, sometimes not, but no updates before traveling or while in route. I rated two stars because app is stable and works decently when I travel on my dimes. P.S. I'm not one to write reviews as I prefer to leave feedback directly to the app developers. It's probably by design but there is no such feature in the app. The link on the app store takes you to a list of phone numbers for various issue none of which have anything to do with the app itself.
Not very happy!
by Spartan4good on 2018/07/23 14:13
The three times I flew Southwest in the past 15 months each time the flights were delayed at least 2 hours and the delays were not weather related; they were maintenance problems and crew issues. Direct flights from SAT to DTW are 2 1/2 hours but with Southwest it took close to 8 hours each time and that is not an acceptable and the delay is not worth it the cheaper rate. We have picked Southwest every time for reliability, great rates and friendly professional service. On my last trip the connecting flight in St. Louis was delayed (over 2 hours) while sitting across from my gate I observed the gate personnel sitting behind the desk enjoying a take out meal out of a box and eating it with bare fingers in front of all the passengers. That is a very tacky, unprofessional behavior and a bad reflection of Southwest. Never have I seen such occurrence even in my many overseas travels. Every time I check in exactly 24 hours before not even 2 seconds late I am assigned to board around B30 or above, how is that possible? Additionally, Early bird check in is $15, plus $40 is to upgrade for priority sitting. For $75 more I can fly other airlines with direct flights and will get to my destination a lot sooner than Southwest, plus my luggage flies free as well (1st piece) so I can’t find a reason to keep flying Southwest, and recommending it to friends and family. However, the flight crews on all flights were the only positives I have had with Southwest.
Usually top rate
by K-RN on 2018/04/21 18:07
I've never had a problem traveling Southwest, and actually prefer this airline. On our way down to Florida we had to change planes in Baltimore. Am traveling with my two grandsons ages 11 and 13. Their Dad is a marine serving in Japan as we speak. The first leg of our trip I asked the Southwest employee at the gate if we were allowed to board early...I have their military IDs, etc. she very graciously told us we could board after Group A....we thanked her! In Baltimore I again asked the employee at the gate the same question and he very rudely and loudly shouted that ONLY MILITARY IN UNIFORM could board early! And "I ALREADY MADE THAT ANNOUNCEMENT!" Well, I'm sorry that I didn't hear his announcement but there is never a time for rudeness especially with all the people there were at the gate waiting to board! It made me feel very embarrassed, my grandsons we're uncomfortable and the people around us were shaking their heads in disbelief. Samuel, I believe his name was, did nothing positive in my eyes in keeping with the usually VERY pleasant and kind treatment from Southwest's employees. Let's see if my trip home will be nicer! Personally I do not care if we are allowed to board early...but if it's a benefit my grandsons are entitled to them I shall seek it for them. They definitely learned a lesson in how not to behave when you're interacting with the public!!!
Easy to use and so convenient!!!
by LilGordo97 on 2018/12/30 19:39
I love flying with SWA and do so as often as possible! It’s always been easy to book & affordable, with Southwest Airlines, but using this app has made it even easier and foolproof! I love the convenience of having everything in one location when I have a question about an itinerary or pricing, etc.! Not only that, but the added convenience of having the ability to sign in using two-factor verification (via thumbprint or facial recognition), is beyond comparison! Keep up the great work, SWA! PLEASE continue to offer those low fares, & continue offering the inclusion of 2 free checked bags! Your customers truly appreciate it... especially as your competitors continue to increase their rates and try to “nickel and dime” their customers, by charging extra for things such as baggage.
Step out of line and fly another airline
by sweet suze on 2019/01/30 15:20
Seats the size of toilets. 5 hr flight and 1 bag of freetos and 1/4 cup of water. All the attendants are nothing more then trash men. Up and down the isles picking up trash. It’s hideous. People 3 times the size of your seats trying to push their bodies into center seats. Which means one thing, they’ve now consumed the aisle and window seats and everything in them. I literally had a man st least 300 lbs sitting in middle seat. I could not uncross my arms for the entire flight. Now I think I know how animals feel when they’re crushed into semis to take as many as possible off to slaughter. 24 wheel chairs lined up for pre boarding and at the end of the flight maybe 5 chairs are called for. Scammers and you know it. Pay $25 for bump in boarding and find it no better then had I checked in myself. Did I mention all the fast food ppl bring on board? It’s like flying in a small food court for 5 hrs. I’m done with you. Are you competing with Spirit to be the worst. SW “The Pig Sty In The Sky”🍋. I dare you to put this in your flight magazine
Amazed By Southwest Employees!
by BDorff on 2018/07/27 19:24
All four Langley sisters recently took a shared vacation to Victoria, Canada flying on Southwest round trip. On our return flight from Seattle to Dallas two of us were in wheel chairs with an injured foot. At the gate two Southwest employees, who were also traveling, thoughtfully wheeled us down the ramp and helped us settle comfortably in our seats. In addition, our flight attendant amazed us with being especially cheerful and friendly on the last leg of our sisters journey. Before long we discovered the flight attendant is from our hometown (Hereford, Texas) and we know her parents and grandparents! Please give a big “thank you” to all of your employees for being helpful and for making travel such a pleasant experience. A special shout out to John Dritt and Sheena Jesko who make traveling on Southwest really shine! Gratefully, Barbara Dorff
Reservations
by Guanaco236 on 2018/12/21 03:59
Reservations made through other agencies other than Southwest, don’t get atomically linked to you southwest travel rewards account, if you didn’t provide the rewards number initially. I will to be able to look up my reservation in the app and have the app link that external reservation to my rewards number. Also to store it, as previous trips. The reason I say this, is because I made reserved a flight through my employer, I was able to check in in the app, but the reservation was not automatically saved as a previous trip. Nor did I get credit for the miles traveled. I did not provided my travel rewards number when the reservation was done. But I feel that since I was able to check in via the app, that the reservation would should had been saved automatically as one of my previous trips.
Southwest Bad Experience
by CVG Southwest on 2018/04/16 17:22
I’m sorry to have to leave a negative review about southwest as for the most part I’ve had good experience with them. Last week our family was finishing a wonderful make a wish trip celebrating our son’s brain cancer victory. Unfortunately Southwest broke our $500 stroller which was from Australia (Phil and Teds) the main frame responsible for steering was broken in half. Sadly Phil and Teds no longer carries this particular stroller and do not have parts for a repair. I’m very thankful to have our son still alive so keeping things in perspective does help. We have 5 kids and have flown domestically and internationally over 20 times with strollers many of which were much cheaper than this one. Until this incident we had not experienced problems regarding damaged strollers. Much of our flights are in Asia due to our mission work so maybe I’m comparing American Airlines with Asia’s which may not be fair but who knows. Lesson learned don’t travel with an expensive stroller without knowing and understanding the airline’s stroller policy clearly.
Leaving ABQ
by rp111111111111111111111111111 on 2018/12/29 02:58
Weather canceled our flight out on 12/28. Those things happen. SW could not get us a flight out until 12/30 (afternoon). We decided to drive to Phoenix and catch a flight from there. Unfortunately SW would not honor our purchase price from ABQ, so we had to pay an additional $350. Acts of God are not anybody’s fault but I feel SW is taking advantage of the situation. The seats were obviously open so why not honor the price? Also lots of aggravation to get this booked. Online was showing the same price from Phoenix to SFO all day however it took 3 calls to 3 different agents to get the price that matched the online price. The first two agents could not explain why they just kept insisting that they could only change the flight for an additional $500. Finally agent 876 in GA, Teresa, was able to book us for the online price. She deserves a pat on the back for doing her best to provide customer service. So a very frustrating day, most of it unavoidable but not helped by SW bureaucracy and incompetence . Teresa being the only exception.
Hurricane Michael
by HOTCOFFEE46 on 2018/11/09 20:41
We have a home on Cape San Blas which was right in Michaels path... we flew Down to Panama City to see the damage to our home on the Cape. I cried from the moment we got our rental car as we traveled thru Panama then on to Port St Joe then on to the Cape.. we were not allowed to go thru Mexico Beach! The devastation was more than I could bare. I’ve never experienced anything like this! I feel so bad, but that our home is ok... we have lost some of our roof and we have other damages.. but I still have a home to sleep in... so many many don’t my heart breaks! We needed to extend our stay here and you (SOUTHWEST) allowed us to make the necessary changes to do just that! Thank you!!! we just didn’t need another decision that was difficult! (Sorry this was long and I hope I didn’t rattle on too much) much ❤️SOUTHWEST! Kathy & Hank
Love this service but wish you would change DOGS!
by Changeyourways! on 2019/01/27 16:57
You almost have everything perfect but people having dogs bigger than a 2 year old on a plane is insane. I don’t understand how you care for peanut allergies and could be so heartless to children with autism who have high anxiety and usually high allergies as well and allow dogs the size bigger than a little child board the plane and be first on and sit where ever!!! Sometimes it’s right when you get on, other times though they are throughout the plane!!!! Seems like the last two rows in the back should be dedicated to them, I am a A-List preferred customer and I am starting to look else where as the dog situation is completely out of hand and your airline has allowed it to be way to easy to bring your pet along!!!
Lousy app
by TonysboyJohnny on 2018/12/23 01:50
I have checked in and find that it is impossible to get a boarding pass on my mobile device through the app. Moreover, your instructions for how to get a mobile boarding pass does not make any sense to me. It looks like I have to go to your website, mail a boarding pass to my phone, and load the boarding pass into my phone from the email. I really think you need to take a lesson from other airlines’ mobile apps. I do not have this difficulty with United, Virgin America, or American airlines. Also, these other airlines send you a reminder 24 hours in advance of the flight. Then when I go to my mobile app my information is there I do not have to have a confirmation number to check in or to find my flight. This is my first experience with your airline and I truly hope that my flight goes better than trying to figure out how to download the mobile Boarding pass from either your app or your website.
Accept ApplePay for InFlight Texting & WiFi
by Daddy.Jones1 on 2018/01/29 12:24
I ❤️ Southwest Airlines - mostly for the Passenger-Friendly Policies like Free Bags & Not Charging for Changes. Those 2 reasons alone make me a loyal to SW. The app is Very Useful, and straightforward as I would expect also. MUCH Better than any other Airline. I do have ONE Gripe though. Having to enter my Credit Card Info to buy InFlight WiFi or Texting in this age of ApplePay is SO Un-SouthWest-Like. ApplePay is all I use for online purchases bc of it’s Convenience & Security! Please Add ApplePay to your methods of accepted payments for In-Flight WiFi & Texting. That would be SOOO Nice & Southwest-like and I would gladly come back and raise my rating to 5 Stars! Also ApplePay to Buy Tickets in the app or on the website. I’d like for ApplePay to at least be an option bc I’m Such a believer in their security technology when purchasing by device (Touch-ID & now Face-ID)!
The APP is just OK - It could be better
by smarreel on 2018/11/08 15:12
The APP does not keep detailed itinerary receipts. As I travel for work, I have to save my itineraries separately in an email folder. This is inconvenient, especially when trying to gather receipts during crunch time, at month end. As all of my other travel APPs store this information, the technology shouldn’t be too difficult to add this feature. The second issue is that personal and work credit card information is stored on the APP. However, when (on one occasion) I changed a flight that was charged to the personal card, the APP charged the change fee to my work card. This caused problems with my employer. The SWA “executive office” was apathetic. A charge made on one credit card should not be automatically switched to another card when changes are made. This may have been a glitch, but it was NOT resolved satisfactorily.
Don’t fall for their promotions
by Kristi Gile on 2019/01/02 00:40
I decided to take the plunge and apply for the southwest credit card due to the fact that I plan to be traveling frequently in the next two years. They had a good promotion going that I would be getting 10,000 points and $200 off from my first purchase if it was over $500. It happened to be that my tickets would be just over that qualifying amount so I applied. Here’s where I ran into trouble, it would not allow me to use the card at checkout because I had not been approved yet. So I had to wait over a week to get my card to even use it, by then my tickets were 200$ more and I wound up saving nothing by getting a credit card. When I called to talk with southwest about this they could do nothing for me and I was told to take it up with the credit card company, and likewise the cc company said I needed to talk with southwest about it. All in all it was a frustrating experience, and I received no help from southwest on the matter.
Why no mobile boarding pass from mobile app?
by blackboard #sucks2suck on 2018/04/27 15:51
The instructions for obtaining a mobile boarding pass do NOT work on the website. There is only an option to print. When emailing to self, it just sends the link or a pdf and nothing to add to Apple Wallet. Furthermore, why doesn’t the app have this capability? Major gap in capabilities. I spent several hours trying to figure this out over the course of several days, but it never worked. Delta, who I hate flying with, actually made it exceptionally easy to download a mobile boarding pass. Additionally, although the app lists “gate” under details, it never actually provides a gate number, so this is just blank. Pretty useless capability. It would be much more convenient to have the info on the app like it says it does and avoid having to look for flight monitors in the airports. The app has come a long way from the absolutely pointless direction it has last year, but unfortunately it has a disappointingly long way to go.
It smells greedy to me...
by bbwitching on 2018/09/26 23:12
SWA used to be our “go to” airline for all travel, but as other airlines started competing for SWA’s monopoly on cheap flights, the benefit(s) of SWA Rapid Rewards has been zapped by “Honey I shrunk the kids”. In the past, when I booked flights for our family, I could do it simply, from my Rapid Rewards login. Each passenger would be listed Sonia could fill in and confirm she, date, gender etc. three seats on the same flight, no problem. Now, you are only eligible for Rapid Rewards for the flights you book if each passenger has a separate Rapid Rewards number. And the only person who can use those reward credits is the person who flew on that flight. That is like requiring a separate Safeway Club Card for every member of your family and dividing your groceries at checkout based on who eats them. And do corporations that fly employees for business travel earn Rapid Rewards that could be used use towards a percentage of the flights they book? NOPE. The money they paid for employee travel is registered separately under each employee name, a separate Rapid Rewards account. If a family of 5 flew to Disneyland, SWA would require 5 different reward accounts. And even though the parents paid for all of the flights, they can’t use the reward points to fly to Colorado in the winter for a romantic anniversary ski trip. It smells greedy to me.
Early bird fee
by Koenig91 on 2019/02/05 03:15
I was traveling for the first time on Southwest, recently obtaining a Southwest Rewards member. We were traveling to Ft Lauderdale with some friends for a cruise. They recommended paying the early bird fee to enable us to sit together. We paid the additional $100 for the round trip. From Omaha to St. Louis we had no problem, however from St Louis to Ft Lauderdale we were in the B grouping and were denied seats by 3 different people who were saving seats for someone. We were under the impression this was not allowed. Also it was obvious that they had purchased one early bird seat only to save a seat for their traveling companion. This seems extremely unfair for those of us who paid the early bird fee for both seats. Also, this was a completely full aircraft! If you are going to have these rules you need to enforce them!
I Don't Understand the Hate
by Anthony Park on 2017/09/16 03:54
I've used this app quite a few times to date both for booking flights and for managing my booking/boarding pass. It's worked perfectly every time in a speedy manner. One time recently I even had a situation where I had booked a flight and actually checked in already, when I realised I wouldn't make the flight. I rescheduled to later flight, at no charge (the tickets were the same price, and Southwest don't charge for changes) and switched my boarding pass, all in a few hassle free taps. I really don't see any downsides once you are used to Southwest's seating policy and play ball. The only thing I would like would be for SW's cabin crew to keep their announcements to a minimum as it sometimes feels like they go on forever and can be annoying if you would like some peace.
Best Airline App
by McTavish3 on 2018/02/04 17:19
The LUV airline shows it ALL the time. I am such a HUGE fan of Southwest. The airplanes are comfortable, the WiFi usually works, the app is easy - and the people are AWESOME. When I use other carriers I marvel at how little attention they pay to their customers, and the lack of joy. I truly feel a difference and at home on Southwest. The app is great for managing trips and access to boarding passes and all other needs. The no change fees is outstanding for a frequent flyer with many changes - and knowing that my status will not put me in a middle seat for a late change is great. I have a bad back and am able to be seated comfortably - I even like the short hops for connections because it helps my back to move around. Much LUV - my favorite airline!
So much for early check in
by Baconluvr99 on 2018/10/16 21:31
So disappointed! I paid for the early check in service so I didn’t have to get up at 5:40am the day before my absurdly early flight just to check in. First surprise was they charged me $25 to get the early bird check in not the $15 that I thought it would be. I guess they figured they really get more people to sign up for the early bird check in on those super early flights so why not jack up the price, right?! Then come to find out only the second half of my flight was checked in and I didn’t even get an A spot. For my $25, I got a B spot. So as I’m checking to see why I even paid extra for that, I notice that my first leg had not been checked in “early bird” and I had to check myself in. I got the A45 spot. Probably not a full flight. This is just another reason I will be shopping my flights much more closely for myself and my family. Southwest you have managed to change me from love ya to can’t stand ya in less then a year. Yikes.
Almost missed flight due to boarding pass issue
by lasonnambula on 2018/09/16 14:19
The app did not allow me to download boarding passes for my companion to my wallet. We had multiple flights on the trip. It was unclear that the two downloaded passes were for me only, because of the arrangement of the information on the page. When we got to security, his passes were not there. When I investigated further, there was some tiny gray text that said we needed to go to a kiosk buried at the bottom. Then we had to run back to the kiosk, stand in line and do the long security line all over. If certain boarding passes in a single purchase can’t be downloaded to wallet, please put a large alert message at the top that one or more travelers will need to go to kiosk. This is essential information that should be clearly communicated up front. I have not ever had an issue with other airline apps where I was not allowed to add all passes to my wallet for all travelers. This was my first time on Southwest.
Ummm... frustrating
by *the*amanda* on 2017/11/07 11:25
I used to use this app all the time and it was awesome. One day, it stopped working. I could no longer log in.... just boom! Wouldn’t work. I even called customer service after reading online that this was happening to a lot of people and she acted like she had no idea what I was talking about. Fast forward to today, I can’t sleep so I visited the App Store to see if the app had been corrected. I re-download it, try to log in.... error message. I come back, start reading reviews and finally see a note from a developer that says they block passwords longer than 16 characters. UMMM THIS INFORMATION WOULD HAVE BEEN HELPFUL MONTHS AGO. Also, why the hell does it matter how long my password is? I’m traveling again later this week and hope that the app will actually work, since I had to change my password just to start using it again.
Just a few things that will ease use
by Carsonise on 2017/10/31 00:29
So far the app has met the majority of my expectations. I can book all of my travel needs in place which is great. But there are really only two things that would put my experience into 5-star status. Why can’t the app save my reservation searches? Why do I have to always re-enter my confirmation every time I need to look at reservation information. When I travel for work my airfare is booked by a travel coordinator, who then sends my confirmations to me via email. So in those cases, my flight isn’t available on my RR account. When I use the app to check-in or review my flight info, I am always needing to search for my email, copy the confirmation number, switch back to the app, paste the number into the app with my name. Too many actions for a simple task especially after I’ve already searched for a booked flight. Once I’ve checked in, can’t these searches be added to “My trips”? The other feature I’d like to see is the ability to add past flights via the app. I’m already logged in to my SWA account with my RR#. It’d be great to be able to have the option to add previous flights and/or have current trips added during the check-in process. Other than those two things, I am very happy with the app.
Round trip scheduling
by Cali boy 12 on 2019/02/02 20:39
Maybe it’s me and I missed some option in the app, but I don’t like NOT being able to select a flight into a city and a flight out of a different city of the same area. In the SF Bay Area I like to use both SJC and SFO for different reasons. But through the your app when I make arraignments for a round trip I’m stuck with having to depart the same city I arrive in. Also, what if there is a better fare going in or out of different cities? I’d like to have the option to select one way in and another out even if the only reason is financial. Y’all have been very good with customer service. I hope this is an issue easily resolved. Other than this I’d give the app 5 stars. Not giving your customers full control over their itinerary, I think, doesn’t meet the standards I’ve enjoyed and appreciated from your company.
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App name
Southwest Airlines
Description
Book a flight in just a few easy steps to one of our 99 destinations Check in, change or cancel your domestic flights. You can also book and check in when you fly with us to any of our international destinations. Plus, add extras like EarlyBird Check-In®. Super-Fast Shopping & Booking Book a trip in just a few quick taps. Use Face ID to make booking even faster! Everything you need to Travel Get the information you need right at your fingertips on the home screen - gate information, boarding position, flight status and more. Boarding Pass on the Go No need to visit a kiosk when you get to the airport. Get your boarding pass 24 hours in advance and save it to Apple Wallet. Inflight Entertainment Not sleepy on board? Use the app to take you to our Inflight Entertainment Portal where you can watch Free Live TV1*, listen to Free Music1*, play Free Games, access on-demand TV content2*, and now watch Movies without having to download a separate app2* *Available only on WiFi-enabled aircraft. Limited time offer. Where available. 1 Due to licensing restrictions, on WiFi-enabled international flights Free Live TV and iHeartRadio may not be available for the full duration of flight. 2 To view movies and select on-demand TV content, download the Southwest app from the App Store before your flight. Airport Pickup and Drop-off Thanks to our partnership with Lyft®, you can now use the app to help you request a Lyft®! You’ll know key information like estimated time of arrival and estimated price before booking. More of a rental car person? You can do that in the app, too. Cars, Hotels, and Vacations Use our app to quickly book all of your travel needs Earn Rewards when you Travel Sign up for Rapid Rewards® and earn points on your flights. You can then use those points to purchase more flights!
💙❤️💛
by rjalost88 on 2019/02/21 01:13
Love Southwest, love the app. Just wish the flexible fares calendar was available on the app!
No notifications for cancelled flight
by RPC from Cinci on 2019/02/21 01:09
Recently my flight was cancelled, but got no notification from the app. Seems like this would be a core feature. I get other notifications like “ time to check in” etc.
Loyal Customer
by docsaway on 2019/02/21 00:44
The great: Southwest has always been in another league compared to other airlines. Innovative, fair, straightforward. No petty charges, relaxed but professional staff. The not so great: I wish they were in more markets. (I live in Baton Rouge-have to drive to New Orleans-yuck!) Also think the “early bird” check-in is becoming a money grab. It’s gone up in price and way down in getting a decent spot for boarding. Still the best airline in the south!
Great App
by Apple for Lyfe on 2019/02/21 00:42
Easy and convenient
Love it
by Mur4931 on 2019/02/20 23:46
Best and easiest way to travel
Southwest, the best!
by yobrick on 2019/02/20 23:33
Safe,fun, friendly,comfortable, easy, inexpensive - what more could you want? I 💙SWA! #feelTheLuv ✈️💙😎👌
PayPal option doesn’t work on app
by Jennifer Ppp on 2019/02/20 23:18
I like to pay through PayPal and was delighted that it’s not an option on the app. It gives an error message when it used. The app is unable to bring you back to the checkout page once you have signed into PayPal and selected your payment type.
Hassle-Free
by KJ✈️ on 2019/02/20 23:13
Southwest Airlines is perhaps the Best airline I’ve ever had to deal with. It’s Amazing how simple some things can be when traveling. I wish other U.S. carries would catch on, and I hope some Euro carriers would pay attention too! Thanks Keith J.
SOP
by fishcamp123 on 2019/02/20 22:23
Always happy and helpful.
Disappointing.
by cherrios73 on 2019/02/20 21:39
I applied for a Southwest Rapid Rewards Visa, while trying to book this flight. I was approved instantly. Then I tried to use this card to purchase my one way to New Orleans for my cardiology conference on March 16. The Southwest app was horrendous. It has so many errors of trying to get the telephone number right. It was so frustrating, especially when it was at 4 am in the morning. I finally used my personal credit card to pay for this flight. I still would like to know how I can use it to pay for my flight to New Orleans, because of the errors which made it so much more harder to complete this purchase.
Review
by Reemedic on 2019/02/20 20:14
Paid for early check in and still got B
Review of Southwest ap
by t8vb on 2019/02/20 19:42
Great that you can check flight status and check in as a guest, AND that it saves previously entered names and reservation numbers.
Change reservations
by TENN GAL on 2019/02/20 19:28
Very user friendly app thanks
Ceo/Owner Brand Agency
by danceasif on 2019/02/20 18:53
Wow. Wow and WOW. I and my staff only fly Southwest airlines within the United States. I don’t understand why Southwest Airlines doesn’t buy all the other airlines make it one big Southwest Airlines there is no competition🎉Duh!
Love Southwest!
by kwinaustin on 2019/02/20 18:51
Always a pleasure to travel on Southwest!
Easy to navigate
by WWDA01 on 2019/02/20 18:43
I am a first time user of this app and very impressed with the ease of use it allows. I’ve never flown Southwest so I pray the flight is as easy to navigate.
First timer
by zAmy987 on 2019/02/20 18:38
So far so good!
Cumbersome
by ADB123356789 on 2019/02/20 17:54
I am a Southwest Rewards member but logging in is nearly impossible. To date, I have yet to do it. That means you need to proceed as a “guest” while is fine but then there is no way to get a mobile boarding pass. There should be a way to log into your account easily. I have my rapid rewards number but it never accepts it on the mobile app. A hassle. Some of the other airlines have far superior mobile apps. Perhaps someone at Southwest could familiarize themselves with them. It sure would help those of us using the Southwest mobile app.
Easy check-in
by Albansasp on 2019/02/20 17:06
Very easy to check-in for flights! Thanks!
Southwest Airlines and the oilfield
by G F Ramirez on 2019/02/20 16:43
I have worked in the oil field for over 20+ years and have been working in the Midland area for the past 2 1/2 years. Living in the Houston area I am glad that Southwest Airlines has a base out of Hobby airport. I fly back and forth a lot and with the ease of booking flights and checking in and if my schedule changes the ease of changing flights. I also see that Southwest Airlines takes care of their customers and especially us oilfield workers. I have to bring tools and parts back and forth with me a lot and Southwest Airlines makes it easy to check my stuff in when I have to. I have also made lots of business connections and potential customers thanks to Southwest Airlines. So thank you Southwest Airlines for providing your great service to all us oilfield personnel. Sincerely George Ramirez
Customer Service
by BJ, Telford on 2019/02/20 16:40
Best airline ever, particularly b/c they have the best supportive personnel in every area. And 2 free checked bags.
So easy!
by Dsquared53 on 2019/02/20 16:16
I love Southwest, and I love the ease of checking in with this app. Also easy to save in wallet.
Too many clicks
by Sumbit review628263 on 2019/02/20 15:08
My favorite airline but not my favorite app. Confusing as to how I view details on my upcoming flight and if it’s on time or not. What is the possibility of all that information being face up without having to click anywhere? And if I’ve already flown the first leg of my flight I no longer need to see that information. Thanks!
Save Passengers
by Poolgirl10 on 2019/02/20 14:55
Easy to use. Easy to find anything. It would be nice if SWA app and website would save other passenger information. I have to type in my spouse and children every time. Especially if they are A or A plus members.
Love the app!
by php253 on 2019/02/20 14:45
It’s easy to use and graphically pleasing.
Total convenience
by Heircules on 2019/02/20 14:29
Using the Southwest app provides a time saver from booking flights to using for paperless boarding passes. Love it!
The best for the buck.
by cmgallacher on 2019/02/20 14:07
This is about the only airline we fly. Service is outstanding and price is great.
Easy check in
by TLHarms on 2019/02/20 13:32
Thanks for making this easy!
LOVE Southwest App
by JJMRingo on 2019/02/20 11:54
Easy to use and provides all of the information I need. What’s not to love?
Southwest is the BEST!
by LynettG on 2019/02/20 09:50
I’ve been traveling with Southwest Airlines for 2 years now and they never disappoint! Southwest staff members are courteous and professional. The airplanes are always clean and they provide free complimentary beverages for all loyal guests! The best part about traveling with Southwest is their best practices for customers. Today I was allowed to change my flight at no additional cost due to the weather. The kicker is... I was able to do this before my flight was delayed and BEFORE I was stuck in the airport for hours! I love Southwest!
L❤️VE THIS AIRLINE
by Chrissiechrist on 2019/02/20 05:45
I have booked 4 flights with southwest and I’m in progress of booking another the Southwest has made me happy
Perfect
by Derekmack1000 on 2019/02/20 05:27
Easy to navigate and purchase tickets!
Thankful
by kdihoward on 2019/02/20 05:19
I love Southwest because they make flying easy... I can always count on them when I need them 💜💜💜💜
So-so
by hdddufjdudjdjsjxu on 2019/02/20 04:45
Not very intuitive and has some programming flaws, like requiring a second address line. What do you do if you don’t live in an apartment? Answer: Make something up and hope it doesn’t cause you credit card company to reject the charge.
No problems
by SGrobby on 2019/02/20 04:38
I have never had any problems scheduling flights, or checking in for flights. Much easier to use than other airline apps
Why I love Southwest
by Elna Sarah on 2019/02/20 04:38
I love Southwest. It’s my home in the sky. Since I have to fly a lot for work, I want an airline that makes it easy, comfortable, and convenient. Southwest provides all that and so much more - through the Spirit of its’ people. 💜
Ok
by Terrysan11 on 2019/02/20 04:38
It does what it should for the most part. My primary issue is that every time the app updates I have to renter my login information. ✈️🤦🏻‍♀️😕
1st time flier in 21 yrs.
by Lisa at Play on 2019/02/20 03:35
This is my second time flying and the first time was 21 yrs ago. This is the first time I reserved the flight tickets myself. Southwest made things very easy. The app was very simple to use. After purchasing my tickets for a mothers and daughters vacation, I realized I bought the wrong return tickets. As I was panicking, I realized I was able to change my tickets immediately. Way to save the day Southwest. Now if me boarding the plane is as easy as using the app, My 1st California vacation with my daughter will be wonderful.
Unused ticket
by nnnme on 2019/02/20 03:14
I don’t see a prompt for an unused fare online.
Mrs. P Hardy
by Peri Hardy on 2019/02/20 03:04
Love flying Southwest! Always so accommodating and the flight crew is always so friendly!
Can’t go wrong.
by Lucille G on 2019/02/20 03:02
I just took a quick trip home on another airline. I got a very cheap airfare. Then I was charged for a seat, a bag and even a soft drink. That cheap fare turned out to be more than I would have spent on Southwest. Lesson learned. Hey Southwest. How about more direct flights? Direct or not, I’m sticking with Southwest.
Booking ease
by mic606 on 2019/02/20 02:53
Fast booking ease with website
All but 10 boarding
by Ak price wrong on 2019/02/20 01:56
The app works great and love flying with southwest. Biggest complaint is it freaking out during boarding and having to switch to Apple wallet for boarding pass to not lose place.
Luv Southwest
by Rush Man11 on 2019/02/20 01:51
Working with Southwest is always a pleasure.
Josh d
by jd170688 on 2019/02/20 01:47
Love the app
Moms Review
by Mom Roxanne on 2019/02/20 01:27
Easy to use App Excellent Prices & cancellation policy👍🏼 Buying my son’s flights home from College ❤️
Great app!
by Vctry on 2019/02/20 00:56
Easy to use!
Thank you Joe!
by IrishO57 on 2019/02/20 00:01
I want to thank Joe from your customer service department. I apologize for not having his last name but I just got off the phone with him and he was more than helpful and I really appreciate it. What a great guy to have on your team thanks again. George 120696052
Marj
by mjwisw on 2019/02/19 23:43
Outstanding service in every area.
What
by 30by90 on 2019/02/19 22:51
Not good
Great app
by Maxi lady on 2019/02/19 22:28
Love this app! Super easy!
Change policy
by Russ340 on 2019/02/19 22:14
Had to change my flight. Simple process and my new flight was even less miles. Love your airline!
Multiple flights
by slhenslee on 2019/02/19 22:04
Wish app the ability to book multiple legs of a flight at one time. Or save preliminary travel itineraries
Exactly what I need
by Traveling Mo on 2019/02/19 21:03
SWA App gives me exactly what I need, when I need it. Easy, user friendly, fast. Thank you
Flight Delay
by Looie1 on 2019/02/19 20:49
Wish you had let me know about the delay earlier - since we are told to arrive 2-3 hours before takeoff the notice should have come sooner. I could have made a better decision about how to spend my wait time for the flight. No blame for delays though- I understand some things are unavoidable.
Love me some Southwest
by AlysiaLease on 2019/02/19 20:15
Always on time, great app, and always helpful when a flight is canceled or moved. Number one choice when flying .
Works great!
by BigBlueDad on 2019/02/19 20:07
One of the few apps I’ve found to be stable, easy to use, and reliable. Customer satisfaction goes all the way from agents to apps, and I get tired of feeling like the “tester” of other companies apps. This just works and works well. Makes my flying experience easy all around.
Inconvenient
by peggyfmenke on 2019/02/19 19:58
I have to enter my information again every time I go back to the app. Would be nice if it got saved.
Wanderer
by Darby ☘️ on 2019/02/19 19:55
Luv Southwest ❤️ Their check in online and at the gate are awesome.
App won’t open
by iTunesStreetName on 2019/02/19 19:50
Due to “sudden changes in configuration”
Happy Traveler
by kflyer4 on 2019/02/19 19:41
Quickest and easiest way to book a flight!! I was booking online and on the app at the same time to get what I needed done quickly and the app was super easy!!
I LOVE Southwest
by franb66 on 2019/02/19 19:38
I love flying Southwest Airlines. I love the convenience of the mobile app to the incredible treatment from the flight attendant and gate staff. My first choice of airlines is always Southwest!!!
So easy. So good!
by newbye19 on 2019/02/19 18:02
So easy to book b/c I Wanna Get Away
Reliable
by SpearRoom on 2019/02/19 17:03
I depend on the SW app for business travel accuracy. Like SWA, it has never let me down.
❤️
by Tissloveslyfe on 2019/02/19 17:01
Love it
Southwest App Review
by iPad update App on 2019/02/19 16:17
Love the Southwest App but the reason why I gave it 4 of 5 stars is because the new updated app would not allow me to complete my purchase without writing something - anything - in line 2 of the address line which is optional. In order to proceed, I typed in the number 1.
Love This App
by AZ Realtor on 2019/02/19 15:54
It works great!!!
Chang flight online due to weather
by msohl on 2019/02/19 15:03
Loved the fact that you can change your flight online with no charge! Awesome!!!! No having to go to the airport waiting for customer service to try and get you on another flight or long hold times on the phone.
Easy
by Chazwe on 2019/02/19 15:03
Best airline App
Travel agency
by Saucepan 1 on 2019/02/19 14:49
My work goes through a travel agent, maybe that effects my experience. With other airlines, when a flight is booked using my FF number, it populates in the app. Not with a Southwest. I have to manually submit flights for rewards, when I use the app to look up my flight, it too is a manual job. Today my flight was delayed 4 hours. Nowhere in the app did it share information about the delay let alone save me the trip to the airport.
The best ever
by kittycatNay on 2019/02/19 14:17
I FLIPPING LOVE SOUTHWEST AIRLINES!!!
App window
by Bubba 5280 on 2019/02/19 13:50
When in app window the words for back and save are in blue on top of blue in the top corners of the screen. Need to change to a contrasting color
Favorite airline
by friend of SW on 2019/02/19 13:08
Love flying Southwest, sometimes the seating process is annoying but have yet to find a disgruntled employee, always make flying easy. We had to use the wheelchair service on our last trip for my husband who just had surgery and it couldn’t have been an easier experience. Southwest will always be our airline
Great app
by Japalias on 2019/02/19 12:55
Super easy to use. I book all my travel and changes through the app, very intuitive.
If Southwest would be single, I’d marry it!!
by LissetheGrana on 2019/02/19 12:50
Probably not the best of the earth - but the best ever happen to me! Very convenient prices, Very friendly service, Most of the time they are in time - if not, they’ll offer an apology, They allow you more than enough luggage, Offer you refreshments on board ( even though they are a “budget” airline), The list is much longer but my flight is about to depart! Thank you southwest!!! I hope you’ll start a flight to Holguin, CUBA very soon!
Can't buy flights
by Neocyto on 2019/02/19 12:27
This is a great app but can't finalize the purchase no matter what I do. Always end up having to buy through the website. Otherwise, very pleased with search options!
Canceled flight
by korthor on 2019/02/19 11:20
No cause for cancelation announced. No agents available at time of cancelation.
Best App
by Trhsjvbcgz on 2019/02/19 07:02
I think this is the best app because you can play games and watch tv,movies, music all for free
Southwest looks out for me!
by WPJ305 on 2019/02/19 06:33
With bad weather brewing, the Southwest app notified me I could change my flights at no charge. Now...that’s service!
Shoes are too tight
by Queensj on 2019/02/19 05:07
Otherwise great. But the shoes! Ouch.
Never issues us a mobile pass
by IrishRockWannaBe on 2019/02/19 04:31
The mobile app never asks us if we’d like a mobile pass and always says we have to go to a SW counter or kiosk. It’s useless to us and SW counter agents were baffled and had no idea how to help us.
Charlene Story
by Tuckaleechee on 2019/02/19 04:04
Southwest is my favorite. Everyone so friendly and helpful. Just got back from round trip to New Mexico. I will always fly Southwest!!
Newark Nj
by oxcase on 2019/02/19 03:44
The flight was great and the staff was wonderful... Jason
Convenient
by Carole4 on 2019/02/19 03:30
Southwest’s website is quick, easy to use and convenient.
Great airline!!
by batman3000 on 2019/02/19 03:20
On my way from Denver to Sacramento there was a little boy on board that that it was his birthday. The crew was very nice and made all the passengers to participate singing to him and made him very special. Life is too short and little thing like that make a big difference. Kudos to Southwest!! Keep up the good work!! 👍🏼
Boarding passes on phone for our kids?
by MVSWest on 2019/02/19 03:19
Please add this to your mobile functionality! It’s an option with other airlines. If I check us all in, the boarding passes should all show up in the Southwest app. Please!!!
Annoying messages
by alistpref on 2019/02/19 02:28
It keeps saying my phone is not connected to the internet, while other apps can see the internet alright.
María Sanes
by Purula1 on 2019/02/19 02:21
You are an incredible institution. - your personnel is efficient, cheerful, and more importantly, demonstrate a caring disposition for travelers. They seem to be very content with and happy to be working for Southwest Airlines. Thank you.
Spotty Check-in notifications
by baseliners on 2019/02/19 02:18
Doesn’t consistently notify when it’s check-in time (business select).
I don’t know my confirmation number
by Randy's rating on 2019/02/19 01:28
When I try to check in they require me to put in my confirmation number, that’s not my job! It should just be in the app, the app knows who I am I should be able to just press check in, really dude?
Smartphone access
by rpop69 on 2019/02/19 00:49
It would be nice to send QR codes to my phone.
Mobile boarding
by joaf44 on 2019/02/18 22:37
Unable to retrieve boarding pass on iPhone, had to have printed at ticket counter.
Duh
by Steve Guttenberg, Jr. on 2019/02/18 22:32
Why make me enter my flight confirmation?
Very Bad app
by verg bad app on 2019/02/18 22:09
Unable to save boarding pass to phone or share with others
The BEST!
by ps627cat on 2019/02/18 21:58
I always choose Southwest if available for my destination. Prices are great, have had NO bad experience with any of their employees, the flight attendants are always very pleasant, helpful and have a great sense of humor. I always feel well taken care of. AND you can check two bags for FREE! Which makes passengers much more willing to check their bags rather than trying to cram everything they own in a bag that is barely able to fit in the overhead. Makes getting settled on the plane so much quicker with much less stress.
Address line 2
by bgbgbgbgbgbgbgbgbgbg on 2019/02/18 21:34
I don’t have anything to put in the 2nd address line when entering credit card information and your app forced me to go back and enter a 2nd address!?!?!?
Booking App
by pookie1019 on 2019/02/18 21:32
Super easy! Love it!
Oliver and Dale Bishop
by OFBIII on 2019/02/18 21:13
Love Southwest, outstanding service and great on time service. Thank You
Forced update during travel
by SF Lupa on 2019/02/18 19:41
The app works well- I’ve used it for years but I was super disappointed with it yesterday when I was preparing to check in at an airport kiosk and found I had to do an app update in order to open the app access my flight info. There was a line and I was running late so this was really frustrating! Especially since I’d used the app at least 4 times in the previous 72 hrs and there was no pop up to say there was a new version like I encounter with some apps when there are new updates. PLEASE don’t have required on the spot updates to an app associated with travel!!!
Best of all airlines.
by Mariner Khan on 2019/02/05 23:51
Southwest Airlines are one of the best airlines in US that provides all you need, such as flexibility in dates of traveling including flexibility in timings too like morning till evening. The airline got maximum destinations to travel almost all over the states with easy and speedy access to book a flight through their mobile app and ofcourse on website as well. It took me less than 5 mins to book a flight from Boston to Houston. I have been traveling with Southwest for quite a while. The one best incentive to travel with Southwest Airline is the checked baggage policy that no other airline can compete with. Other airlines can’t even come closer to this deal. Two checked baggage for 50 lbs each is an offer that only an international flight with far destinations would render for free. But Southwest would give you this offer for domestic traveling for free and for the same I will appreciate the airline. The Low Fare Calendar is another super tool to travel suiting your own budget that helps a lot people to have the privilege to take a flight of their own choice. Thanks to the Southwest Airline for providing services all over the airports around the whole nation, traveling with our luggage for free needless to mention with the date and exact time of travel I want.
5 stars with one caveat 🤔
by Mr. McNeill on 2019/01/03 01:12
Been flying back between Baltimore and Tampa using southwest for many years now. This app makes purchasing tickets, checking in & accessing your boarding pass as easy as 123. Very efficient. However, wouldn’t it be nice if you could use the app to assist you with locating a lost item during your trip. As it pertains to the airline or the airport. As a back-up for complete failure via customer service phone call attempts. During my most recent trip I left my winter coat w/ my cell phone in the pocket at the southwest gate B3 in the BWI airport sitting on a chair right by gate line up. Reported it to both BWI lost & found as well as southwest customer service. Let’s just say: clueless, ineffective, disorganized, inaccessible & passing the buck would best describe my experience thus far with both the system in place for resolving this scenario or speaking to someone about it. I can’t blame the app here, the captain flying or the crew on board who consistently succeed at their job. However, I’m not happy with southwest & BWI’s teamwork in leaving me out in the cold (pun intended) on my way back up north tomorrow with a winter coat after a week of trying to just get a valid & directed response. There’s gotta be a better way! Why not incorporate the app. somehow?
Peace of Mind
by NOLAgirlinSFL on 2018/06/09 21:22
Love this app and Southwest. I try to only fly Southwest when flying home. It’s a direct flight and the app makes booking, checking in and obtaining the boarding pass efficient and convenient. I appreciated it even more when my mother was ill and I flew home for the battery of tests needed for her. I booked a last minute flight for Christmas Eve. Most flights were atrociously expensive but my Southwest flight was $75!!! I couldn’t book it fast enough. My mother was diagnosed with stage 4 cancer so my return flight was pushed back. I easily changed flights through the app within crazy fees. This occurred a few times as my mother quickly succumbed to the disease and I had to postpone my return flight again. I cannot express how unbelievably thankful I am that during such a fluid, emotional and challenging time that my travel was so easily changed through the app at any time - and that I did NOT incur RIDICULOUS fees (my friend recently paid $250 to change flights to a less expensive flight through another airline???) that would’ve compounded my anguish at such a time. I already loved Southwest but I’m this day and age, I appreciate them even more.
I Love Southwest!
by Marcy B who loves Southwest! on 2018/04/17 00:49
I totally appreciate the LOVE! Every time I fly this airline I walk into an atmosphere where the employees have the freedom to be funny, to bring more of themselves into their jobs (on my last flight between Philly and Denver the flight attendant sang- she was awesome!), and where they seem to genuinely enjoy coming to work and also working together as a team. That happiness is contagious and only makes me want to add my own energy to it. (“What the world needs now is love, sweet love...”) I fly often, and as often as possible with Southwest. Pulling up to the airport, my own smile begins as I get out of the car and head to curb side checking; I know that from this first moment of my “Fly Southwest” experience, I will encounter energized, proactive, and friendly people who do a great job. And I know that the experience will simply continue through the moment I touch down at my final destination. I also TOTALLY appreciate the lack of baggage fees and the no-hassle trip change policies. Such a relief, and such an example of a better way to work with and treat people. We are all one human family and life is hard enough. Southwest makes it better!
Good app overall, enhancements needed
by DLhuegs on 2018/01/23 20:35
The app is great if you’re booking your standard one way or roundtrip fares. It would be nice if you could book multiple destinations and legs of a trip within one booking in the app the way you can on the website. Also, it would be great if you could purchase inflight wifi from the app since our credit card and info is already attached there. Currently, you go through the website and browser. Also, if southwest could figure out a sign-in situation for the wifi to use on more than one device you own, that would be great. I had to pay $8 twice because I purchased the wifi on my phone first and then realized I needed to get work done on my laptop but could not use the same connection on more than one device. I believe Delta has figured it out, but it would be a great enhancement so I’m not double-paying or have to change my phone plan to use that as a hotspot for my laptop. If we’ve paid for wifi, it’s fair to be able to use it on multiple devices you own through some sign-on feature.
Horrible experience
by Jaidennnnnn on 2018/06/13 15:57
The customer service was very rude. I have been on a plane over 10 times and Ive always had great friendly/funny Pilots, flight attendants, anybody working on the plane that Ive encountered customer service with. And to me thats one of the most important things. They were EXTREMELY rude while I started to feel sick on the plane which has never happened to me before I always have great flights with no problems, but usually I fly through Delta. I will NEVER fly with Southwest again because of how rude the workers were to not even just me. They were also super slow on getting our drinks out and no snacks were offered, which I thought all airlines offered snacks. And when I was using the bathroom I had forgotten to lock the door, one of the ladys working knocks and then OPENS the door to tell me I need to lock it. Luckily I wasn’t in the middle of going to the bathroom I was just about to wash my hands...I didnt notice if maybe the door was slightly open and she saw that I wasnt going to the bathroom so she opened it..but either way I thought it was rude of her to just open the bathroom door knowing I was in there. I didnt happen to catch the girls name that I had bad experiences with but she had short blonde hair, slightly bigger.
Disappointed
by The katzmeow on 2018/07/06 00:39
I have had fairly good luck w/ this app, however this review will highlight the reason NOT to pay for the Earlybird Check-in (36 hours before the 24 hours check-in). It cost $15 and you would think that you get a preferred boarding position in line. I was unable to do this on the app, even though it has a place to put your information and credit card data in, but no place to submit after all of your personal information has been entered. I finally called the Southwest rep and she completed the transaction via her terminal, (well within the 36 hours requested) however, she was unable to tell me my boarding letter and number. I would need to check-in during the regular 24-hour booking. When I received my booking I was shocked to find I was a B-13 and a friend who was traveling with me and chose not to pay, was a B-2.!! I called the SW rep and was given a feeble reason “that they just log in and give you a boarding number that is available at the time. They do not check to see if other passengers have a number higher than yours.” WHAT!!? Then what is the reason passengers PAY for a FAKE 36-hour boarding pass. Learn from my mistake and DO NOT PAY for an inflated fee that does not get you preferred boarding. Shame on you Southwest!
Beware Southwest Voucher
by Soon to be previous customer on 2018/04/30 14:02
I received a Southwest 100 voucher from Southwest after spending several hours delayed in the airport. I was pleasantly surprised until a attempted to use it but needed to cancel due to family emergency. What they FAILED to tell me is the voucher number changed to the flight I cancelled thus when I attempted to use it utilizing the voucher number it wouldn’t let me. I attempted to call southwest but this was during the hurricane emergency and several of their customer service locations were not available. I certainly understood that so I went ahead and scheduled my flight WITHOUT the voucher credit. Finally I got ahold of someone who said they could extend for another year because of my trouble and they could see where I had flown again with the voucher but they encouraged me to wait a couple of more months to call and extend since they could only do it once. I did so but the person I got said no. I explained to numerous phone calls and what I had been told but again was said no and no dialogue had been entered into my record. Be careful with your voucher IF you receive one. Southwest does not have the customer service it use to have.
A great suggestion from my Sis
by I LIKE FREE 1965 on 2018/10/07 15:57
While planning for this trip to see my Sis in Washington, I must have looked on every site and looked up every travel carrier there is. A very slow and tedious process. I was so done and about to give up because I could not find what I wanted which was a cheap trip from Seattle, WA to Long Beach, Ca where I live. I did not want to be anywhere near LAX’s chaos, I just wanted to get home quickly. My Sis suggested Southwest which I was surprised that I hadn’t checked out. Booked me a trip just like! THEN - my hubby told of a time conflict he had - he had to be back in LBG on Monday. No problem, I thought, I’ll just talk to a rep to get the date changed. And I did talked to the rep and she assured me of the change. I printed out the tickets, didn’t look at the dates and left. (My bad) It wasn’t until I got ready to check in for the flight that I started having problems. Called a rep and guess what- no dates had been changed. Had to cancel so many things - horrible! The rep I talked to was so nice -LIZ - which why the rating is as it is but that rep bought it down. You only had ONE job...
Why I Prefer Southwest
by ljcrist123 on 2018/02/17 17:35
My job requires that do a lot of traveling, the majority by air. Southwest makes flying easy for me. The Mobile App is quick and easy to use. If I need to change a flight, that is so easy and I really appreciate no change fee! I don’t have that with other airlines! The No Baggage Fee is the reason I started with SW, but the convenience of flying with them has kept me as a customer. I love the no hassle boarding and open seating policy. If they flew more routes to the Northeast, I would never fly any other airline. But the real reason I am a true SW Flier is their employees. Whether it’s the Sky Cap, the Counter Agents, the Flight Attendants, or the lady in the Lost Baggage Office (yes, it does happen) I have found all SW employees to go above and beyond what I experience on other airlines. They seem to really enjoy their job. And for the pilots (of which I’m a member of the club and tend to grade landings) you are the best! Keep doing what you are doing and I’m a Southwest customer for life!
Some things I wish I could do
by jokaye365 on 2018/08/03 14:38
With string enough internet, updates are timely and booking is a clear process; the app has never failed me! But there are two things that would make it more convenient. 1. A Check In button below the next upcoming flight. If my confirmation number and travel information is in Trips, why do I still have to go to Check In and enter my confirmation and name? As someone who tries to wake up 24 hours before my flight in a panic to check in, this would be really nice. Unless they’re doing this on purpose. 2. I’d like to be able to keep travel funds in a place attached to my account then deduct from them when I book instead of constantly having to enter them as a payment option. I can save credit card info so why not travel funds? Simple shopping platforms apply credit saved to purchases and note the difference of values. This should be for browser and app options. I can also see this inconvenience as purposeful if they want folks to forget they have travel funds.
Flights from Chicago to Phoenix
by Ms.T, aka JenJen on 2018/01/12 23:51
I’ve flown with Southwest a few times & I was pleasantly pleased. The Flight Attendees were very kind to my very talkative grandson. They not only kept him amused, but kept the hot chocolate coming, even a package to go upon leaving the flight. He still raves, saying those were my friends. He says ,”they really cared about me Ms.T, they really did. I am now & always looking for senior discounts & or just discounted flights period from Chicago to Glendale via Phoenix Airport and there are never any listed. Saddens me that all other destinations have discounts. So I am wondering what’s the reasoning differences. When I fly from Chicago to Glendale via Phoenix Airport, those flights are always filled, as on my return flights also from Phoenix. I plan on flying to Glendale sometime after the middle of February from Chicago’s Midway Airport to Phoenix Airport to reach my destination of Glendale Arizona. Thanks in advance for taking time to read. Virginia Taylor again Thanks You ....
App is limiting...
by 29 years burnin' down the road on 2018/03/12 17:14
You can’t look up or book international flights using the app; you need to use the desktop site. It is annoying that you can’t switch between dollars and points while looking up flights; you need to start a new search if you want to view dollars instead of points and vice versa, even when it’s the same flight search. Southwest, can you please have your webmaster add that feature? Thank you! Also, we should be able to revise our travel companions and make account changes using the app (and website) instead of having to call. Southwest is always my first choice when flying! I use the app when possible but find it necessary to use the desktop site or call when the app doesn’t facilitate, and why provide an app for your customers if it is less convenient and not equal to what you can accomplish on the desktop site? I know these are first-world problems, but I’m just sayin. I love Southwest. Amazing customer service, great policies, and they get me where I need to be (with very reasonable prices). Yay!
Doesn’t provide important info. Terrible UX.
by Lindsey Bowshier on 2018/08/04 18:02
If I’m logged in and click on flight status, I still need to type in a flight # or search by departing airport, etc. How about defaulting to showing me MY next flight? Isn’t there a pretty good chance that would be the info most people are after? I used the app to check into my flight and still had to get a boarding pass printed at the counter. And after checking in on the app if I wanted to view details of my flight A) had to enter the confirmation # again (which required me to go to my email to copy and back to the app to paste) and my first and last name (again, I’m LOGGED IN) at which point I have to “check in” again. And B) it shows my departure time for the first and second flight but no details on where my layover is and for how long (unless I do the math—adding the duration of flight 1 to the departure time and account for time zones except I can’t see where the layover is to know what time zone). Is it possible there is something broken? There can’t be this many people who fly and love Southwest if they are using this worthless app. It’s a seriously frustrating experience.
Best app I’ve used!
by Subway surfer awesome person on 2018/05/17 00:26
Never have issues logging in and using this is a breeze! It’s not slow like a lot of apps with constant buffering etc and I love how fast it connects and every change made doesn’t slow it down. I and love how it keeps all my flight info conveniently located in a press of one button! I can see my upcoming trips and any future ones I’ve booked. All my trips I’ve easily booked on this app since I’ve had it.... going on a couple years. The convince of changing or canceling flights is as easy as booking! Also tells you how many rewards points you have and the option to use it or not when booking. The only down fall is I cannot yet book international flights and I can’t have access to any refunds owed to me by changing flights when I should be able to see what dollar amount I can use when re booking my next flight! All in all it’s my favorite app to use next to Hotwire!
Customer Service
by JACG53 on 2018/04/22 16:10
On Friday, March 23, 2018, customer service rep #40 (Josh) in Oklahoma City was absolutely amazing & a tremendous blessing to our family. A family member has terminal cancer & is required to travel to Houston M D Anderson hospital on a regular basis. The hospital changed the schedule in March on short notice. The fare change cost was $600 & my family could not afford it. Our family member was in great distress when the customer service rep they spoke with was of NO help, they thought they would have to drive or miss an important appointment ( they are in no condition to drive the 9 hour trip). I called after learning of the situation & Josh saved the day! The stress of the disease is more than enough to handle, the financial burden it brings can destroy the last thread of hope. I want to commend Josh for understanding the situation & assisting us in removing both mental & financial stress. The 1st was unkind & uncaring. It’s people like Josh that keep us loyal Southwest customers!
What is wrong with your app?
by Skybubbles on 2018/07/21 19:51
Are you aware that when you try to book a flight whether it is round-trip or one way, is soon as you put in the date, There is no area to click “done “for the flights to come up on those days. Instead the only option you have is to hit the back button which takes you right back to the current day You are in and then you have to search for the flights and scroll forward through all the dates to get to the ones you are specifically looking for. It is the most frustrating thing using this app. How come all other airlines have it correct with the done button after you plug in your dates. Nobody should have to scroll all the way through ahead to find their dates because your app let you click on future dates that you’re looking for tickets, but then doesn’t upload with those dates. Can you fix this fast?
Expensive for earlier flight
by AjDrew02 on 2018/06/16 23:19
I LOVE flying SouthWest. Easy ap, quick flight to the beach from Nashville, and I enjoy the jokester flight attendants. (Love that part!!) I did make a mistake and booked our vacation to end by flying home on Fathers day. My ex-husband has been a great sport and hasn’t given me too much grief, but I know he’s bummed. I just logged on to see there is a flight that will get us home at 9am instead of 9pm. I’ve coordinated with his wife and we will surprise him with his sons being home to spend the special day together. On the flip side, my mistake is costing me roughly $500. :x I realllllllllllllllllly wish there was a “one time waive of fee for being mindless and not thinking of others” perk so I wouldn’t have been charged so much money for a flight that clearly had the open space.....but in the end, it was in fact MY error. And it will not stop me from continuing to fly SW or promoting the airline. I’m just salty for having to take responsibility for my own actions. Lol
My ONLY airline!
by TXRed! on 2019/02/13 20:48
From my business trips as a paralegal in the 1990s and 2000s to my retirement fun trips 2005 to now, Southwest is my only airline choice. NEVER a lost bag, NEVER a rude or incompetent Southwest employee. The open seating concept seems flawlessly smooth and efficient. Planes fly on time, and when there is a delay, such as 3 hr of being snowed in during a blizzard in El Paso on a Houston to Albuquerque flight AFTER airport concessions closed at 9:00 pm or so; Southwest employees kept us amused with games and prizes - I won a leather SW paperweight - and brought us water and snacks while regularly updating the storm’s status. Luckily the weather briefly cleared for takeoff and we headed toward ABQ, but knowing that airport also may close down and we might land in Vegas. We made it safely to ABQ just before they closed the airport for weather. Southwest CARES about the safety and comfort of their passengers. That’s why Southwest is MY airline! Nancy L Turner, Rockport, TX.
Desiree Guerra
by Desiree Guerra on 2018/10/15 12:47
I am beyond disappointed. I called day before yesterday to change my flight because I was concerned about the weather. I specifically asked the customer service representative if my early bird would transfer. She kept me on hold for 10 minutes then told me that she had to do some investigating and it did transfer. Even sent me a second email showing me it transferred. When I checked in this morning to my surprise I did not get early bird. So I call and the next customer service rep I talked to gave me the run around and basically the first customer service rep had lied to me!! So after paying an additional $126 to change my flight I now how no eRly bird that I paid for and was told did transfer. Then I was told to call another customer service number to address this issue and I was on the phone waiting for someone for 30 minutes!!! If I had known Southwest was going to be so cavalier about taking care of their customers after the money has been spent I would have never given them my business. Just a suggestion, pay the extra for a more professional airline. It’s worth it!!
luv luv luv
by Groupon addic on 2018/12/21 04:12
Everything about the flight attendants, the pilots, the airport, call center, gate agents, runway and luggage handlers (even in the cold, wind, rain, snow or some places the heat and sun too. You are such a customer oriented and friendly company that when you have an issue (and I mean I made a mistake which I totally own but you didn’t make me :-))you get to talk to a super friendly and helpful PERSON when you call. So win win and win You have overly earned an also continue to impress a current companion pass and A list member. For this and the many many other times you go above and beyond not because I think you have to, not because how I perceive what people think, but because I get the FEELING and see from the luv you give how much you care. Thank you to everyone behind the scenes and in front, without each other it’s just a broken heart and where’s the Luv in that?
Southwest Air Lines App
by 🔥🤬🤯😤😝🔥 on 2018/10/20 17:02
The app needs much more user friendly attention. It needs to address Lost Luggage, Missing luggage items, WiFi, & traveler’s flight opinions. If a traveler loss luggage or items missing from there luggage there should be a short cut(icon) to help you address this issue(s). WiFi should be added to app. Some travelers did not know that they should have downloaded a separate app before boarding. Not all airline use the same WiFi systems, this would save travelers time. Giving Southwest Air Line travelers a voice is empowering! The app should have a spot for everyone’s opinions. This would be the most useful system for Southwest learn exactly what needs to be addressed. The Rapid Rewards number should be woven into the app to help users & Southwest Air Lines reduce the users form information entering. Seating Up grades should also have an icon. If seating upgrade is not possible on the app, it should address you to see or call a Southwest Representative. In all this would reduce Southwest Air Lines work load and save travelers standing in line.
Good except usability for a couple of things
by CarolineInSV on 2018/11/18 07:39
When I am logged in and looking at an upcoming flight, it is not clear whether I am checked-in or not. If a person in the traveling party is not checked in, there should be an option to check in next to the flight and person displayed. If a person is checked in, there should be an option to view the boarding pass. I am a parent traveling with my 4-year old, I bought the tickets but I cannot view and save my child’s boarding pass unless I sign out of my account and sign in with hers, and have to create an account for my child if she doesn’t have one already. That is not a good user experience and has no security advantage. If an adult buys tickets for him/herself and others on the same flight, especially minors, and even more so young children, the buying adult should be able to see and save the boarding passes for all the people traveling with him/her whom he/she bought tickets for.
Great app minus one major flaw
by Lovebitemusic on 2018/06/26 16:19
I am a loyal southwest customer, and I have been using this app for at least a few years now and I love it! But i keep having an issue that makes me go to the website instead of using the app for purchases. When I try to book a flight and choose the dates, it takes me to the calendar view to choose the dates but then there’s no way to get out of it! I pick the dates and then it just stays there, there’s no “back” or “finish” button, so I have to exit the app and can’t use it to finish booking or even check prices. In the past, once the dates were picked it would automatically go back to the previous booking page I think. Hopefully this is just a glitch but it’s been an issue for about a year. Am I missing something? As of now I book all my flights online and only use the app for the flight info and boarding pass. I would like to be able to check flights and prices too.
Forgets my itinerary while traveling for work.
by Rrrrrt123 on 2018/06/11 14:53
I have trouble using this app when my employer's travel agent books my itineraries on Southwest. This app never receives my information despite the travel agency transferring my frequent flyer account number and me being logged into this app under said account number. I can't fault the airlines as I suspect this is caused on the travel agent side. My complaint about the app is I am able to find the itinerary and check-in but it quickly forgets my itinerary. Sometimes I see the itinerary under past searches, sometimes not, but no updates before traveling or while in route. I rated two stars because app is stable and works decently when I travel on my dimes. P.S. I'm not one to write reviews as I prefer to leave feedback directly to the app developers. It's probably by design but there is no such feature in the app. The link on the app store takes you to a list of phone numbers for various issue none of which have anything to do with the app itself.
Not very happy!
by Spartan4good on 2018/07/23 14:13
The three times I flew Southwest in the past 15 months each time the flights were delayed at least 2 hours and the delays were not weather related; they were maintenance problems and crew issues. Direct flights from SAT to DTW are 2 1/2 hours but with Southwest it took close to 8 hours each time and that is not an acceptable and the delay is not worth it the cheaper rate. We have picked Southwest every time for reliability, great rates and friendly professional service. On my last trip the connecting flight in St. Louis was delayed (over 2 hours) while sitting across from my gate I observed the gate personnel sitting behind the desk enjoying a take out meal out of a box and eating it with bare fingers in front of all the passengers. That is a very tacky, unprofessional behavior and a bad reflection of Southwest. Never have I seen such occurrence even in my many overseas travels. Every time I check in exactly 24 hours before not even 2 seconds late I am assigned to board around B30 or above, how is that possible? Additionally, Early bird check in is $15, plus $40 is to upgrade for priority sitting. For $75 more I can fly other airlines with direct flights and will get to my destination a lot sooner than Southwest, plus my luggage flies free as well (1st piece) so I can’t find a reason to keep flying Southwest, and recommending it to friends and family. However, the flight crews on all flights were the only positives I have had with Southwest.
Usually top rate
by K-RN on 2018/04/21 18:07
I've never had a problem traveling Southwest, and actually prefer this airline. On our way down to Florida we had to change planes in Baltimore. Am traveling with my two grandsons ages 11 and 13. Their Dad is a marine serving in Japan as we speak. The first leg of our trip I asked the Southwest employee at the gate if we were allowed to board early...I have their military IDs, etc. she very graciously told us we could board after Group A....we thanked her! In Baltimore I again asked the employee at the gate the same question and he very rudely and loudly shouted that ONLY MILITARY IN UNIFORM could board early! And "I ALREADY MADE THAT ANNOUNCEMENT!" Well, I'm sorry that I didn't hear his announcement but there is never a time for rudeness especially with all the people there were at the gate waiting to board! It made me feel very embarrassed, my grandsons we're uncomfortable and the people around us were shaking their heads in disbelief. Samuel, I believe his name was, did nothing positive in my eyes in keeping with the usually VERY pleasant and kind treatment from Southwest's employees. Let's see if my trip home will be nicer! Personally I do not care if we are allowed to board early...but if it's a benefit my grandsons are entitled to them I shall seek it for them. They definitely learned a lesson in how not to behave when you're interacting with the public!!!
Easy to use and so convenient!!!
by LilGordo97 on 2018/12/30 19:39
I love flying with SWA and do so as often as possible! It’s always been easy to book & affordable, with Southwest Airlines, but using this app has made it even easier and foolproof! I love the convenience of having everything in one location when I have a question about an itinerary or pricing, etc.! Not only that, but the added convenience of having the ability to sign in using two-factor verification (via thumbprint or facial recognition), is beyond comparison! Keep up the great work, SWA! PLEASE continue to offer those low fares, & continue offering the inclusion of 2 free checked bags! Your customers truly appreciate it... especially as your competitors continue to increase their rates and try to “nickel and dime” their customers, by charging extra for things such as baggage.
Step out of line and fly another airline
by sweet suze on 2019/01/30 15:20
Seats the size of toilets. 5 hr flight and 1 bag of freetos and 1/4 cup of water. All the attendants are nothing more then trash men. Up and down the isles picking up trash. It’s hideous. People 3 times the size of your seats trying to push their bodies into center seats. Which means one thing, they’ve now consumed the aisle and window seats and everything in them. I literally had a man st least 300 lbs sitting in middle seat. I could not uncross my arms for the entire flight. Now I think I know how animals feel when they’re crushed into semis to take as many as possible off to slaughter. 24 wheel chairs lined up for pre boarding and at the end of the flight maybe 5 chairs are called for. Scammers and you know it. Pay $25 for bump in boarding and find it no better then had I checked in myself. Did I mention all the fast food ppl bring on board? It’s like flying in a small food court for 5 hrs. I’m done with you. Are you competing with Spirit to be the worst. SW “The Pig Sty In The Sky”🍋. I dare you to put this in your flight magazine
Amazed By Southwest Employees!
by BDorff on 2018/07/27 19:24
All four Langley sisters recently took a shared vacation to Victoria, Canada flying on Southwest round trip. On our return flight from Seattle to Dallas two of us were in wheel chairs with an injured foot. At the gate two Southwest employees, who were also traveling, thoughtfully wheeled us down the ramp and helped us settle comfortably in our seats. In addition, our flight attendant amazed us with being especially cheerful and friendly on the last leg of our sisters journey. Before long we discovered the flight attendant is from our hometown (Hereford, Texas) and we know her parents and grandparents! Please give a big “thank you” to all of your employees for being helpful and for making travel such a pleasant experience. A special shout out to John Dritt and Sheena Jesko who make traveling on Southwest really shine! Gratefully, Barbara Dorff
Reservations
by Guanaco236 on 2018/12/21 03:59
Reservations made through other agencies other than Southwest, don’t get atomically linked to you southwest travel rewards account, if you didn’t provide the rewards number initially. I will to be able to look up my reservation in the app and have the app link that external reservation to my rewards number. Also to store it, as previous trips. The reason I say this, is because I made reserved a flight through my employer, I was able to check in in the app, but the reservation was not automatically saved as a previous trip. Nor did I get credit for the miles traveled. I did not provided my travel rewards number when the reservation was done. But I feel that since I was able to check in via the app, that the reservation would should had been saved automatically as one of my previous trips.
Southwest Bad Experience
by CVG Southwest on 2018/04/16 17:22
I’m sorry to have to leave a negative review about southwest as for the most part I’ve had good experience with them. Last week our family was finishing a wonderful make a wish trip celebrating our son’s brain cancer victory. Unfortunately Southwest broke our $500 stroller which was from Australia (Phil and Teds) the main frame responsible for steering was broken in half. Sadly Phil and Teds no longer carries this particular stroller and do not have parts for a repair. I’m very thankful to have our son still alive so keeping things in perspective does help. We have 5 kids and have flown domestically and internationally over 20 times with strollers many of which were much cheaper than this one. Until this incident we had not experienced problems regarding damaged strollers. Much of our flights are in Asia due to our mission work so maybe I’m comparing American Airlines with Asia’s which may not be fair but who knows. Lesson learned don’t travel with an expensive stroller without knowing and understanding the airline’s stroller policy clearly.
Leaving ABQ
by rp111111111111111111111111111 on 2018/12/29 02:58
Weather canceled our flight out on 12/28. Those things happen. SW could not get us a flight out until 12/30 (afternoon). We decided to drive to Phoenix and catch a flight from there. Unfortunately SW would not honor our purchase price from ABQ, so we had to pay an additional $350. Acts of God are not anybody’s fault but I feel SW is taking advantage of the situation. The seats were obviously open so why not honor the price? Also lots of aggravation to get this booked. Online was showing the same price from Phoenix to SFO all day however it took 3 calls to 3 different agents to get the price that matched the online price. The first two agents could not explain why they just kept insisting that they could only change the flight for an additional $500. Finally agent 876 in GA, Teresa, was able to book us for the online price. She deserves a pat on the back for doing her best to provide customer service. So a very frustrating day, most of it unavoidable but not helped by SW bureaucracy and incompetence . Teresa being the only exception.
Hurricane Michael
by HOTCOFFEE46 on 2018/11/09 20:41
We have a home on Cape San Blas which was right in Michaels path... we flew Down to Panama City to see the damage to our home on the Cape. I cried from the moment we got our rental car as we traveled thru Panama then on to Port St Joe then on to the Cape.. we were not allowed to go thru Mexico Beach! The devastation was more than I could bare. I’ve never experienced anything like this! I feel so bad, but that our home is ok... we have lost some of our roof and we have other damages.. but I still have a home to sleep in... so many many don’t my heart breaks! We needed to extend our stay here and you (SOUTHWEST) allowed us to make the necessary changes to do just that! Thank you!!! we just didn’t need another decision that was difficult! (Sorry this was long and I hope I didn’t rattle on too much) much ❤️SOUTHWEST! Kathy & Hank
Love this service but wish you would change DOGS!
by Changeyourways! on 2019/01/27 16:57
You almost have everything perfect but people having dogs bigger than a 2 year old on a plane is insane. I don’t understand how you care for peanut allergies and could be so heartless to children with autism who have high anxiety and usually high allergies as well and allow dogs the size bigger than a little child board the plane and be first on and sit where ever!!! Sometimes it’s right when you get on, other times though they are throughout the plane!!!! Seems like the last two rows in the back should be dedicated to them, I am a A-List preferred customer and I am starting to look else where as the dog situation is completely out of hand and your airline has allowed it to be way to easy to bring your pet along!!!
Lousy app
by TonysboyJohnny on 2018/12/23 01:50
I have checked in and find that it is impossible to get a boarding pass on my mobile device through the app. Moreover, your instructions for how to get a mobile boarding pass does not make any sense to me. It looks like I have to go to your website, mail a boarding pass to my phone, and load the boarding pass into my phone from the email. I really think you need to take a lesson from other airlines’ mobile apps. I do not have this difficulty with United, Virgin America, or American airlines. Also, these other airlines send you a reminder 24 hours in advance of the flight. Then when I go to my mobile app my information is there I do not have to have a confirmation number to check in or to find my flight. This is my first experience with your airline and I truly hope that my flight goes better than trying to figure out how to download the mobile Boarding pass from either your app or your website.
Accept ApplePay for InFlight Texting & WiFi
by Daddy.Jones1 on 2018/01/29 12:24
I ❤️ Southwest Airlines - mostly for the Passenger-Friendly Policies like Free Bags & Not Charging for Changes. Those 2 reasons alone make me a loyal to SW. The app is Very Useful, and straightforward as I would expect also. MUCH Better than any other Airline. I do have ONE Gripe though. Having to enter my Credit Card Info to buy InFlight WiFi or Texting in this age of ApplePay is SO Un-SouthWest-Like. ApplePay is all I use for online purchases bc of it’s Convenience & Security! Please Add ApplePay to your methods of accepted payments for In-Flight WiFi & Texting. That would be SOOO Nice & Southwest-like and I would gladly come back and raise my rating to 5 Stars! Also ApplePay to Buy Tickets in the app or on the website. I’d like for ApplePay to at least be an option bc I’m Such a believer in their security technology when purchasing by device (Touch-ID & now Face-ID)!
The APP is just OK - It could be better
by smarreel on 2018/11/08 15:12
The APP does not keep detailed itinerary receipts. As I travel for work, I have to save my itineraries separately in an email folder. This is inconvenient, especially when trying to gather receipts during crunch time, at month end. As all of my other travel APPs store this information, the technology shouldn’t be too difficult to add this feature. The second issue is that personal and work credit card information is stored on the APP. However, when (on one occasion) I changed a flight that was charged to the personal card, the APP charged the change fee to my work card. This caused problems with my employer. The SWA “executive office” was apathetic. A charge made on one credit card should not be automatically switched to another card when changes are made. This may have been a glitch, but it was NOT resolved satisfactorily.
Don’t fall for their promotions
by Kristi Gile on 2019/01/02 00:40
I decided to take the plunge and apply for the southwest credit card due to the fact that I plan to be traveling frequently in the next two years. They had a good promotion going that I would be getting 10,000 points and $200 off from my first purchase if it was over $500. It happened to be that my tickets would be just over that qualifying amount so I applied. Here’s where I ran into trouble, it would not allow me to use the card at checkout because I had not been approved yet. So I had to wait over a week to get my card to even use it, by then my tickets were 200$ more and I wound up saving nothing by getting a credit card. When I called to talk with southwest about this they could do nothing for me and I was told to take it up with the credit card company, and likewise the cc company said I needed to talk with southwest about it. All in all it was a frustrating experience, and I received no help from southwest on the matter.
Why no mobile boarding pass from mobile app?
by blackboard #sucks2suck on 2018/04/27 15:51
The instructions for obtaining a mobile boarding pass do NOT work on the website. There is only an option to print. When emailing to self, it just sends the link or a pdf and nothing to add to Apple Wallet. Furthermore, why doesn’t the app have this capability? Major gap in capabilities. I spent several hours trying to figure this out over the course of several days, but it never worked. Delta, who I hate flying with, actually made it exceptionally easy to download a mobile boarding pass. Additionally, although the app lists “gate” under details, it never actually provides a gate number, so this is just blank. Pretty useless capability. It would be much more convenient to have the info on the app like it says it does and avoid having to look for flight monitors in the airports. The app has come a long way from the absolutely pointless direction it has last year, but unfortunately it has a disappointingly long way to go.
It smells greedy to me...
by bbwitching on 2018/09/26 23:12
SWA used to be our “go to” airline for all travel, but as other airlines started competing for SWA’s monopoly on cheap flights, the benefit(s) of SWA Rapid Rewards has been zapped by “Honey I shrunk the kids”. In the past, when I booked flights for our family, I could do it simply, from my Rapid Rewards login. Each passenger would be listed Sonia could fill in and confirm she, date, gender etc. three seats on the same flight, no problem. Now, you are only eligible for Rapid Rewards for the flights you book if each passenger has a separate Rapid Rewards number. And the only person who can use those reward credits is the person who flew on that flight. That is like requiring a separate Safeway Club Card for every member of your family and dividing your groceries at checkout based on who eats them. And do corporations that fly employees for business travel earn Rapid Rewards that could be used use towards a percentage of the flights they book? NOPE. The money they paid for employee travel is registered separately under each employee name, a separate Rapid Rewards account. If a family of 5 flew to Disneyland, SWA would require 5 different reward accounts. And even though the parents paid for all of the flights, they can’t use the reward points to fly to Colorado in the winter for a romantic anniversary ski trip. It smells greedy to me.
Early bird fee
by Koenig91 on 2019/02/05 03:15
I was traveling for the first time on Southwest, recently obtaining a Southwest Rewards member. We were traveling to Ft Lauderdale with some friends for a cruise. They recommended paying the early bird fee to enable us to sit together. We paid the additional $100 for the round trip. From Omaha to St. Louis we had no problem, however from St Louis to Ft Lauderdale we were in the B grouping and were denied seats by 3 different people who were saving seats for someone. We were under the impression this was not allowed. Also it was obvious that they had purchased one early bird seat only to save a seat for their traveling companion. This seems extremely unfair for those of us who paid the early bird fee for both seats. Also, this was a completely full aircraft! If you are going to have these rules you need to enforce them!
I Don't Understand the Hate
by Anthony Park on 2017/09/16 03:54
I've used this app quite a few times to date both for booking flights and for managing my booking/boarding pass. It's worked perfectly every time in a speedy manner. One time recently I even had a situation where I had booked a flight and actually checked in already, when I realised I wouldn't make the flight. I rescheduled to later flight, at no charge (the tickets were the same price, and Southwest don't charge for changes) and switched my boarding pass, all in a few hassle free taps. I really don't see any downsides once you are used to Southwest's seating policy and play ball. The only thing I would like would be for SW's cabin crew to keep their announcements to a minimum as it sometimes feels like they go on forever and can be annoying if you would like some peace.
Best Airline App
by McTavish3 on 2018/02/04 17:19
The LUV airline shows it ALL the time. I am such a HUGE fan of Southwest. The airplanes are comfortable, the WiFi usually works, the app is easy - and the people are AWESOME. When I use other carriers I marvel at how little attention they pay to their customers, and the lack of joy. I truly feel a difference and at home on Southwest. The app is great for managing trips and access to boarding passes and all other needs. The no change fees is outstanding for a frequent flyer with many changes - and knowing that my status will not put me in a middle seat for a late change is great. I have a bad back and am able to be seated comfortably - I even like the short hops for connections because it helps my back to move around. Much LUV - my favorite airline!
So much for early check in
by Baconluvr99 on 2018/10/16 21:31
So disappointed! I paid for the early check in service so I didn’t have to get up at 5:40am the day before my absurdly early flight just to check in. First surprise was they charged me $25 to get the early bird check in not the $15 that I thought it would be. I guess they figured they really get more people to sign up for the early bird check in on those super early flights so why not jack up the price, right?! Then come to find out only the second half of my flight was checked in and I didn’t even get an A spot. For my $25, I got a B spot. So as I’m checking to see why I even paid extra for that, I notice that my first leg had not been checked in “early bird” and I had to check myself in. I got the A45 spot. Probably not a full flight. This is just another reason I will be shopping my flights much more closely for myself and my family. Southwest you have managed to change me from love ya to can’t stand ya in less then a year. Yikes.
Almost missed flight due to boarding pass issue
by lasonnambula on 2018/09/16 14:19
The app did not allow me to download boarding passes for my companion to my wallet. We had multiple flights on the trip. It was unclear that the two downloaded passes were for me only, because of the arrangement of the information on the page. When we got to security, his passes were not there. When I investigated further, there was some tiny gray text that said we needed to go to a kiosk buried at the bottom. Then we had to run back to the kiosk, stand in line and do the long security line all over. If certain boarding passes in a single purchase can’t be downloaded to wallet, please put a large alert message at the top that one or more travelers will need to go to kiosk. This is essential information that should be clearly communicated up front. I have not ever had an issue with other airline apps where I was not allowed to add all passes to my wallet for all travelers. This was my first time on Southwest.
Ummm... frustrating
by *the*amanda* on 2017/11/07 11:25
I used to use this app all the time and it was awesome. One day, it stopped working. I could no longer log in.... just boom! Wouldn’t work. I even called customer service after reading online that this was happening to a lot of people and she acted like she had no idea what I was talking about. Fast forward to today, I can’t sleep so I visited the App Store to see if the app had been corrected. I re-download it, try to log in.... error message. I come back, start reading reviews and finally see a note from a developer that says they block passwords longer than 16 characters. UMMM THIS INFORMATION WOULD HAVE BEEN HELPFUL MONTHS AGO. Also, why the hell does it matter how long my password is? I’m traveling again later this week and hope that the app will actually work, since I had to change my password just to start using it again.
Just a few things that will ease use
by Carsonise on 2017/10/31 00:29
So far the app has met the majority of my expectations. I can book all of my travel needs in place which is great. But there are really only two things that would put my experience into 5-star status. Why can’t the app save my reservation searches? Why do I have to always re-enter my confirmation every time I need to look at reservation information. When I travel for work my airfare is booked by a travel coordinator, who then sends my confirmations to me via email. So in those cases, my flight isn’t available on my RR account. When I use the app to check-in or review my flight info, I am always needing to search for my email, copy the confirmation number, switch back to the app, paste the number into the app with my name. Too many actions for a simple task especially after I’ve already searched for a booked flight. Once I’ve checked in, can’t these searches be added to “My trips”? The other feature I’d like to see is the ability to add past flights via the app. I’m already logged in to my SWA account with my RR#. It’d be great to be able to have the option to add previous flights and/or have current trips added during the check-in process. Other than those two things, I am very happy with the app.
Round trip scheduling
by Cali boy 12 on 2019/02/02 20:39
Maybe it’s me and I missed some option in the app, but I don’t like NOT being able to select a flight into a city and a flight out of a different city of the same area. In the SF Bay Area I like to use both SJC and SFO for different reasons. But through the your app when I make arraignments for a round trip I’m stuck with having to depart the same city I arrive in. Also, what if there is a better fare going in or out of different cities? I’d like to have the option to select one way in and another out even if the only reason is financial. Y’all have been very good with customer service. I hope this is an issue easily resolved. Other than this I’d give the app 5 stars. Not giving your customers full control over their itinerary, I think, doesn’t meet the standards I’ve enjoyed and appreciated from your company.
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3424,4026,4232,4667,4069,3774,3707,3534,2875,3475,2713,3064,3485,3697,4257,3094,1928,3243,3002,3362,5154,0,5768,0,5195,3880,3374,3678,4059,4197,3199,2884,3225,4048,4419,4564,4108,3588,3197,3489,4105,3846,3846,3329,3887,3530,3431,3750,3853,3829,0,11300,0,18415,3843,0,0,34965,4367,4064,4223,0,0,59821,2599,3757,3445,0,6450,4331,0,0,10192,3380,3371,3823,4203,3837,3048,0,8041,3568,4279,4758,4222,3575,4441,3906,4286,4420
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