Screenshots
Search Visibility
App name
OUI.sncf: Train & Bus tickets
Description
OUI.sncf, EVEN SIMPLER TO BOOK YOUR TRAIN TICKETS WITHIN FRANCE AND ACROSS EUROPE. Book, change and cancel your journeys directly from your OUI.sncf app. Expert services? No. 1 travel partner for the past 15 years - more and more practical, personalised and quicker all the time. Find out why 12 million travellers prefer our app. EFFORTLESS TRAVEL AT THE BEST PRICE - Download the app for free - No need to register to check timetables or buy tickets - Safely book, change or cancel your journey in seconds - We choose the best journey for you: The shortest, cheapest and most comfortable - E-ticket, M-ticket... get everything you need to travel on your app - Want to make a booking and pay later? That’s possible: - If you wish, you can create a customer account and book in just 3 clicks! - Take advantage of the SNCF loyalty scheme on your mobile: Earn SNCF loyalty points by adding your card number or promo code to your order. - Make the most of your SNCF card by travelling with tgv lyria (for example) for less " "A MADE-TO-MEASURE APP - Find all your recent journeys - Access your own personal low prices - Using your client account, you only have to put in your preferences, promo cards and SNCF loyalty card numbers once - Season tickets, friends, family... we save all the information to save you time - It’s your space, personalise it with your choice of photos " RELAX, WE’VE GOT THIS FOR YOU! - Your favourite searches are displayed on your home page - Location finder: We find your nearest station - We send you reminders of your timetable, seat number and platform information - Find all your E-ticket in Wallet and receive all the information about your trip on your Apple Watch - Your reservation is about to expire...? The app will warn you! " "YOUR TRAVEL DATE HAS ARRIVED...? - Off you go! No need to validate your M-ticket / E-ticket - Your M-ticket is available in your app, under “My Tickets” - All the info about your journey is available on your mobile - Access real-time travel information on your day of departure - Share information about your journey on Facebook, WhatsApp, Twitter and other social media - Out of battery? Don't worry, take your identity document to the conductor s they can find your e-reservation. " "NEED A HAND? - Customer service: By e-mail or phone, we will always find a solution. - Social networks, a practical way of getting a response to your questions. We guarantee to answer you on Twitter within 2 hours via our account: @clt_ouisncf. - Our Help section might have the answer for you, feel free to check there at any time. OUR NETWORK - Go wherever you fancy, as our network serves more than 4000 stations in France and Europe. - Visit all of Europe: France, with SNCF; England, on Eurostar; Spain with RENFE; Belgium and the Netherlands, with Thalys; Ital,y with SVI and Switzerland, with tgv lyria...
Impossible to generate the travel justification
by MikeF59 on 2021/10/18 11:08
Good app but as of oct 18, it is not possible to generate the travel justification. Does not work on iPad app either.
Super pratique
by FontNY on 2021/09/22 13:19
J’ai reserver en route vers la gare TGV pendant le trajet en taxi! Top . Merci.
Good app, but a little buggy
by basilroy on 2021/09/19 16:01
I like the UI and was able to add my voyage using a QR code, but I was unable to add it using a reference number. Attempting to “Access My Trip” from the confirmation email brought me to a blank page.
Doesn’t allow account set up
by Csshops on 2021/08/29 16:05
After entering all of my info it claims to have emailed me with a link to complete account set up- it doesn’t send the email.
Does not work if you don’t have a french mobile phone number
by Alex94123 on 2021/07/19 17:31
Still a long way to go for people with non french phones….
Languages
by canissimo66 on 2021/07/03 21:05
Make it available in other languages!
Incroyable et si facile, très utile et navigation aisee
by GeneKerico on 2021/06/30 13:13
Le site oui m à permis de Beirut de réserver en un clin d’œil mon voyage. Site super sécurisé tous les renseignements sont là Sauf COVID recommendations qui devraient être apposée avant de finaliser réservation pour inciter à tout respect des gestes barrières Merci
Great app, works well
by AnneeD on 2021/06/27 16:32
I am 67 years old and was able to do advance reservations for train travel in France before arriving in the country. I created a profile and had no difficulty paying for my tickets! Smooth.
Doesn’t Work
by NubNationForTheWin on 2021/05/25 16:19
It keeps saying I am being blocked when making a reservation on the app.
Hello stupid
by bertrandine1 on 2020/08/16 11:04
Sncf if you wish to sell a ticket from a foreign company like DB In Germany make sure you give the customer their boarding pass. Advising them to retrieve a ticket at the station like Frankfurt it is not only a waist of time but absurd and stupid. If you cannot offer this service please direct to the link like DB. A simple gesture to make you intelligent.
The Best App
by Ladd Austere on 2020/07/30 10:36
As good as any. Easy. Love it.
Constant issues
by slu27 on 2020/06/17 09:25
Constant issues, you can’t book a reservation while logged in to your account. This has been going on for 2 years now.
App forces you to install update very frequently
by fraiche12389 on 2020/04/10 06:18
I open this app once a month and every time I want to do something I get an error message and forces me to update the app. Don’t be in a rush to do something when this happens. Quite frustrating.
SNCF
by Love those ole parisian sounds on 2020/03/07 15:46
Utterly inflexible and useless Especially for international travel
Tres (very) simple
by paris here we come on 2020/03/01 19:24
Yes. Fast. Efficient. Easy.
Confirmation adresse mail
by meriame23 on 2020/02/03 15:17
Ce serait plutôt bien d’ajouter une double confirmation lors de la saisie de l’adresse mail. Je me suis trompé d’adresse mail du coup je nai pas reçu la confirmation de ma reServation.
Paiement CB
by Original Killit on 2020/01/27 07:01
Bonjour Concernant les paieements par CB l’application refuse l’achat de plus de quatre billets par 24h Cordialement
No US credit card accepted
by 7380edenbrook on 2020/01/04 11:25
As of today 1/4/2020, you could not book any ticket using an USA credit card.
Amazing
by kikiworlwide on 2019/12/30 21:00
Ok I never write reviews on apps but this app is seriously user friendly and so simple yet not boring.. it’s a perfect balance
Mal adaptée au monde d’aujourd’hui
by Traveller 46 on 2019/12/13 17:26
On ne peut pas créer un compte si son numéro de portable n’est pas au format français. Il y a beaucoup de personnes qui ont des portables étrangers mais qui prennent le train en France. Svp faites qqch.
Mise à jour ....
by Fignar74 on 2019/11/28 14:03
Cette app demande souvent des mises à jour et ne fonctionne pas si elles ne sont pas installées .Le problème est que lorsque vous êtes sur votre portable à l’extérieur avec une connexion limitée ,la mise à jour est trop longue ou mange vos Mo du forfait.Solution : laisser l’app ancienne formule fonctionner tant que l’on a pas un wifi de bonne qualité et en illimité.
Stupidest app ever
by eludo on 2019/11/14 22:11
Cannot enter international number Once book, cannot purchase a second ticket for another party Impressive these days to reach that level of incompetence
Simple et rapide les fois suivantes
by Sashenka-USA on 2019/11/05 15:06
J’utilise l’application depuis début 2019. Une fois passé les saisies obligatoires (nom, adresse, téléphone, carte), les réservations suivantes sont très simples. Le login avec l’empreinte digitale est très utile. J’ai pu par deux fois monter à bord d’un train et acheter mon billet en quelques clics. La navigation est simple, intuitive et sans superflue que qui me convient très bien.
Oubliés les Clients
by XnPascal on 2019/10/31 10:00
Vos grèves sont trop et vous oubliez royalement vos clients...les usagers forcés du train...vous nous punissez de manière injuste et ça vous n’en avez rien à foutre!! Merci pour ce service client bien singulier !!
Facile à naviguer
by sylmolt on 2019/10/20 01:52
super facilw
Developers are forcing to install the last version
by Drumi on 2019/10/06 18:50
Everything is in the title. SNCF, a (partly) public company, should not participate in planned obsolescence, i.e. by forcing people to use the last version of iOS
Doesn’t work
by hshewnwnksksm on 2019/09/30 09:34
Tried many times to book a train. I just got technical error messages. This is garbage.
Tout vas bien.
by Arbi847 on 2019/09/27 19:00
Tout va bien. Achat de billets et validation des titre de transport en scan. Ça fonctionne et je ne demande rien de plus.
Phone # obstacle
by looking for good airline apps on 2019/09/20 18:31
I am in France but cannot buy tickets on the App because any cell phone number (a requirement) must have an 06 or 07 prefix. I can buy tickets on the English language web page and print them but I am not allowed to access the tickets on the App. No QR code tickets on iPhone and no ability to cancel or modify tickets. Basically, the App doesn’t work without a French cell phone #.
Very handy
by jg3arrow on 2019/09/13 18:12
Excellent resource
Worked well for me in US
by Commuter bookie on 2019/09/05 16:40
Not sure why so many net reviews and comments about American cards - maybe developers fixed all the issues I. No problem setting up account. For US you do need to put the +1 in front of your phone number as indicated by format. 2. Took my US Chase card no problem when manually entered. It could not scan the card, but that’s no big deal 3. I was unable to add someone as my “travel partner” - it said something went wrong. But I could simply add another passenger and it promoted me for name info later which worked fine. 4. I used the SNCF first to find what rain I wanted. When i said “buy” it flipped me to this app - not quite sure why i needed SNCF at all - but maybe easier trip planning
Bug Permanently freezes Wallet and iOS!!
by Lorring on 2019/09/03 02:46
In its current form the Oui SNFC app contains a fatal bug that permanently disables all access to Apple Wallet. Any attempt to add a trip to Apple Wallet permanently freezes all access to your Apple Wallet. Additionally, if you attempt to select “Wallet & Apple Pay” within the iOS Settings app you will permanently disable all access to settings within the operating system as a whole. The issue is entirely reproducible and critical with respect to both the app and the APIs it uses. It also suggests a security issue in iOS itself since no single app should cause a permanent OS instability. Neither restarting and closing this app nor restarting the Settings app will restore access to Wallet and the operating system becomes permanently compromised simply by attempting to add a trip to Wallet in the OUI.sncf app.
Great app
by Runningstronger on 2019/08/26 07:19
Well done and very intuitive - very efficient and just with the right questions
Good app
by 12:))€"62 on 2019/08/15 09:24
The discount cards don’t always work.
Tickets don’t go to Wallet
by j-cducanois on 2019/07/31 08:10
As many times I have tried to delete and download again, the tickets never make it to wallet and freezes the app. The latest version 63.1 is supposed to have fixed this. IT HAS NOT.
Great app - works well
by Jon62444788 on 2019/07/29 11:38
As a US traveler in France, the app works really well. I can pay for all my train tickets with the app using my US bank card. My entire family profile is on the app, including our discount card so it makes buying five tickets a 1 min operation. I love the paperless tickets. I just scan show the bar code to the train controller and everything works. Rarely, I have seen it glitch. A restart of the app will fix everything.
App Freezes
by app freezes on ticket page on 2019/07/29 05:06
Everything works fine till you’re trying to add the tickets to your wallet. The app freezes and you can’t save.
Import ticket
by Brij67 on 2019/07/26 07:30
Easy to add ticket to the app.
Zero stars
by zna2018 on 2019/07/21 16:09
Just updated thinking I could get e tickets into wallet and of course it just freezes. Would be a zero if that was the option in stars.
Name change
by jhiggi2 on 2019/07/18 13:00
I was booking a trip for me and my husband and accidentally put my name for both passengers. Now that train is sold out and I’m being told the only way I can change the name on his ticket is to cancel and rebook. I don’t want to lose his seat so we will just hope it all works out I guess.
Wallet
by elnauman on 2019/07/17 01:04
Even after the update, I cannot import my ticket to my wallet. Please fix!
Doesnt work
by Craigclimber on 2019/07/14 22:11
Bought a ticket online and app will not import my booking. Useless.
Fast and better
by Ken-san60 on 2019/07/06 21:28
I tried to book online and met slowness and snags. The app was the opposite: fast and smooth.
Comments
by WendyFarrell on 2019/07/01 18:34
Sometimes confusing when adding a companion it looks like you are adding more people’s than you are.
Can’t purchase tickets with a USA address
by Broman356 on 2019/06/26 10:55
I and my daughter both tried to purchase tickets using the application while in France and with our USA address listed we were not able to use the application. Don’t bother
E-ticket to Wallet
by grady208 on 2019/06/26 10:42
There seems to be a problem getting the eTicket to do the wallet. When I go to do this my screen just freezes up and goes blank.?
Almost all good
by Northern boy56601 on 2019/06/22 19:36
Easy and simple but had trouble charging my credit card and there’s no way to prepay my large baggage.
Search not working
by johntusa on 2019/06/22 17:35
The search function is not working for the past 2 days.
Search result problems
by dhdjsjdjjs on 2019/06/19 15:37
Sometimes the search results won’t come out.
Une bonne appli
by ADD Knitter on 2019/06/18 09:10
Appli efficace, souple et facile à utiliser.
Can’t book the trip
by Jowebeti on 2019/06/17 18:52
It worked fine before. I have used App booked 2 trips. But after this updated, every single trip searching shows “no journey find”. Therefore the App becomes useless.
Would be great if it recognized international mobile phones
by ArnoMary on 2019/06/01 01:26
The app is expecting only French mobile phone numbers. A lot of customers are international or French people leaving abroad. Please make the update.
Easy to use
by TedR92 on 2019/05/30 15:39
First time using the on an iPad. Very simple and works like a charm
Stop au téléchargement obligatoire des MAJ avant de pouvoir utiliser
by Evabattista on 2019/05/29 08:49
Un peu de respect s’il vous plaît je n’ai pas forcément le temps ou le réseau pour télécharger mais je dois absolument réserver
You should be ashamed of yourselves
by TangoUnited on 2019/05/27 12:46
This app is completely non functional throws random errors left and right. Was this ever tested outside of your office? Do you know there is a few more countries in Europe? Can you support more payment methods if you’re going to give different errors for all the credit cards in the world? Stop spending money on a custom .sncf domain name that is so confusing to non french and get your basics together! Try the german app for example. It works flawlessly!
Needs a Little Work
by Angie Verastegui on 2019/05/27 00:43
The app is pretty average - does what it’s supposed to do. My biggest problem is that it won’t let me put my boarding pass in my wallet app. That’s where I store all of my boarding passes and not being able to do so with this app is a bit of an inconvenience.
Issues with delivery of tickets
by Murthy Krk on 2019/05/21 02:47
Unable to deliver tickets to USA address. US is not in drop down window
Works well iPad, odd on iPhone
by Rescue Flyer on 2019/05/16 08:39
Cascades reservations when you click for seat details so use cae to not buy 3x the seats you require. Stumbles badle in Orange LTE but is fine on wifi to iPad. Confirms via regisrered email with exticket. Write it down as coverage to show pdf in train station may not work.
William Grafeld
by thechessmen on 2019/05/11 18:14
The best European train app! Easy to use, fast, and offers so many excellent travel options.
Progrès énormes ...
by Cantarela on 2019/04/30 22:50
... par rapport aux appli précédentes, qui plantaient 9 fois sur 10. Seule petite réserve : écran inquiétant lors du transfert d’un billet sur calendrier, il y a quelque chose à améliorer de ce côté. A la réflexion, autre problème : ce n’est qu’après avoir choisi l’option retrait libre-service que je me suis aperçu que ça risquait de poser problème avec Amex ! Et il est vraiment regrettable qu’on ne puisse pas changer de mode de retrait après achat. Voilà pourquoi je ne vous ai mis que quatre étoiles, ce qui n’est déjà pas si mal...
Easy
by DaddyTank on 2019/04/20 16:13
Even easier than the Japanese Fast Train App....and that says a great deal.
Flawless and quick!
by John Greenstone on 2019/04/17 17:05
I only wish US airline and other apps worked as well. Super easy to navigate and use, very intuitive and understandable. Great work!
good app
by CLMElizabeth on 2019/04/10 07:26
Nice app, pitty it does not remember the card details and we have to enter them all the time, otherwise great
Works well
by Davy Be on 2019/04/05 13:16
Clear and does the job. Accepts USA based Visa card on top of France Visa.
Great app on my iPhone
by pklee on 2019/04/04 18:12
Easy to use. I made my reservation on my laptop. Then I was used the app to find and import the reservation to my iPhone. Very fast and simple.
What a shame!
by NJD112203 on 2019/03/21 07:11
What a shame that I cannot install the latest version, 59, on an iPad running IOS 9. I can no longer make a booking or simply use the current version of oui.sncf installed on a perfectly running iPad. I don't see any reason why I cannot check a time table or buy a train ticket as I was before. No need of any special feature for this purpose. I am just tired of apps becoming suddenly obsolete for no good reason. -N
Doesn’t work. Repeat, doesn’t work.
by Timmerbee on 2019/02/27 21:57
This app doesn’t accept American credit cards. It just doesn’t work, don’t waste your time trying. Update: tried deleting and reinstalling the app. Still will not process a purchase. Tried 3 different credit cards, all of which are valid working cards.
Travel with Confidence
by Rickn'Jill on 2019/02/24 13:51
This is an excellent resource to relieve the stress of foreign travel and tight schedules!
International phone number
by Crasto44 on 2019/02/21 16:14
App on iPhone does not accept any form of USA telephone number and prevents completion of purchase. I tried on my iPad Oui App and +1 number was already displayed and accepted so purchase was completed on iPad.
English version?
by Tahoe Frank on 2019/02/19 01:34
Many of your customers are not French. Is there an English version of the app?
Faster to go to the station to buy a ticket
by Tante bunte on 2019/01/30 09:20
The app does not work. You cannot dematerilizer your card. When you try, it just returns an error. When you contact customer service, they tell you to dematerilizer the card...after you just explained that is the problem. The app is bad, the service is worse. Just take it down and tell people to go to the ticket counter in person. The app is a total waste of time.
Happy Traveler
by ShanghaiRick on 2019/01/29 08:20
Great app! Easy to use, easy to find trains and to buy tickets. Couldn’t be better! Parfait!
Forced to update way too often!
by Rap2k on 2019/01/15 11:20
You want to get a train ticket quickly? Go to the website! Here you HAVE TO update the 90MB maybe each month (no warning, and after you've entered all the details for nothing). How about do like all other apps do??
Horrible online system
by vpbird on 2019/01/12 10:36
This service is highly rated because they don’t ask the right questions ! Impossible to change round trip tickets online unless you change BOTH trips. Then you try to do it at the station (after a long wait) and they tell you it must be done online. Then your train leaves and you’re out the money. Kafkaesque and really expensive. I have been using the sncf for 25 years and the online system represents a huge degradation of service—less flexibility and many many more headaches.
Add possibility for an international number !!
by Mmenil on 2019/01/10 16:34
Xx
Great App
by A. Abidi, Dallas TX on 2019/01/03 14:28
Easy to use and fast!
SNCF is dumb, app is fine
by money faucet on 2018/12/23 09:45
Print out your tickets on paper because these inept morons are still limping into the 21st century.
Nice app, cannot create account because of international phone number
by Juweee on 2018/12/12 13:40
That’s a big flaw. Hopefully you can fix and make more friendly for foreigners. This won’t let anyone with a North American phone number create an account because of the validation rules on the phone field. Also consider labeling your fields for dates. I know you enter date/month/year in France, but in USA it’s month/date/year and it’s not unusual to see year/month/date in Canada. So it’s a bit of a guessing game without a label.
American in love
by Jovan555 on 2018/12/03 01:36
I love the SNCF app. I store my train tickets and use the app for the inspector while in transit. I can reserve train tickets. I have access to my VOYAGEUR account. Overall it’s a useful app to have if you travel on the French transit system frequently.
Feedback from first time user.
by JKerav on 2018/11/28 22:30
First time using it as an English speaker, all worked well, options presented simply for easy review. Picked my train from de Gaulle airport to Limoges and paid it, all very efficiently. No first time intimidation. Thanks.
Numéro de téléphone
by yet another invalid number on 2018/11/18 03:23
Pourquoi forcer un 06 ou 07 comme numéro de téléphone ? Vous ne souhaitez pas avoir des clients avec des numéros étrangers ? J’ai dû entrer un faux numéro pour pouvoir commander..
Bonne appli à synchroniser avec l’autre appli SNCF Voyages
by Henri75015 on 2018/11/17 15:38
L’application est bien. Mais elle n’est pas synchronisée avec l’autre application SNCF. A quoi bon avoir deux appli? Aussi, mon ticket devait être retenu pendant 15 minutes et ça n’a pas été le cas. À réparer.
Acheter un billet
by paiatua on 2018/11/16 18:48
L’application est simple d’utilisation. Elle est très pratique et facile a comprendre.
Bon service
by falalalalala1234 on 2018/11/11 12:21
Facile et bon
APP is TGV Fast
by Tiburon 53 on 2018/11/04 04:10
I like this very much. It is very intuitive and easy to use. I recommend it to everyone.
Service is not consistently good
by Kara cao on 2018/10/31 19:52
When purchase ticket, the app might crash for no reason...
Got fined because the app is buggy
by lolosaurus on 2018/10/24 13:40
Tried to buy a ticket for my friend and i between Cannes and Nice, and the app glitched and showed me one ticket even though I was searching for two. We were in a rush and I didn’t notice, and i just got fined €50. Not happy.
Ne lisez pas...
by Annouk.ach on 2018/10/14 18:39
Cher SNCF, moi, cliente régulière de vos lignes, ai une objection à vs faire. En dépend de votre application, qui soit m’est sympathique, je trouve bien égoïste et fourbe vos manières. Je m’explique : augmenter comme vous le faites le prix du billet pour seule excuse celle des vacances, est fort déplacé. Moi qui jamais me suis plains de mes transports passés assise sur le sol, voilà que vous ne me rendez aucune forme de gratitude et m’en voyez ainsi fort mécontente. Sachant qu’aucun de ses mots ne sera lu par votre équipe, je vous envoie tout de même mon « sncfment » vôtre.
Ease of use
by Uniquely differenterer on 2018/09/21 21:47
A lot easier than online . Would recommend
Great site - one suggestion
by Artichoke 25 on 2018/09/19 12:31
Booking was easy and mostly painless. One minor suggestion - there’s a note that you have to go online to check in if you ticket is with Eurostar - people like me who have never done this before don’t know if the ticket booked thru SNCF is on Eurostar or not. We also don’t know how to check in online if it is. Do we do this on the oui.sncf site? Do we have to go to a Eurostar site? More instruction - even better would be the appropriate links - would be most appreciated.
Simple to use
by Habibimio on 2018/09/18 18:24
Quick and simple to use! Loved it!
Not user friendly
by joneplus on 2018/09/15 21:28
I had been working on booking tickets with my daughter and somehow end result the dates were incorrect. Oui not willing to assist at all. Over $400.00 us.
Buggy UX
by banifa on 2018/09/12 08:01
The app freezes on search. Switches between French and English, and is buggy. Please do more Q&A before releasing. The point of a mobile app is to use it while moving and book a ticket efficiently. The app currently is slow and creates frustration. I had to use a laptop with full web experience to finalize. But lost the next train I wanted to get.
Excellent!
by JR1920 on 2018/09/09 14:50
Live saver!
Nice app, easy and clear!
by kirsten anna on 2018/08/04 17:27
Simple and clear!!
A bilingual option would be helpful! Also not user friendly
by Ninijee on 2018/08/03 11:46
There should be a bilingual option with English for tourists. Secondly when you change a search it is not very intuitive that the previous search has been saved and you need to delete it before you check out or you will have to pay for it. Confusing
Phone Number?
by Tankblack on 2018/08/02 05:14
Very easy to use but no option if you do not have a french phone number (that I could see).
Do not use
by rickitude on 2018/07/28 20:53
This app and company does nothing when you have a problem. The night before my scheduled SNCF train that I booked through OUI, I received notification that the station had a fire. Not only did they not help me find transportation, which cost me 650 euros for a plane ticket, they didn’t have any customer service available at 9:00 to help me find alternate methods. How frustrating in a foreign country.
Great App~Very user friendly and easy. Love it
by Trilochan Das on 2018/07/28 15:17
Merci Beaucoup Trilochan Das
Doesn’t work. Repeat, doesn’t work.
by Timmerbee on 2019/02/27 21:57
This app doesn’t accept American credit cards. It just doesn’t work, don’t waste your time trying. Update: tried deleting and reinstalling the app. Still will not process a purchase. Tried 3 different credit cards, all of which are valid working cards.
Beware using an American credit card
by JonRaphael on 2017/12/30 11:34
I bought a train ticket using this service, which worked fine until my plane was delayed and I had to exchange my ticket. I tried exchanging it about 10 times and it never worked, I saw multiple errors, such as "transaction errors". However, even though the app never exchanged my ticket, I was charged 4 times for the exchange fee. I ended up cancelling and buying another ticket instead, with a different credit card. I had issues with this one too and tried to exchange it again and had the exact same issues with the other credit card. I had to spend 20 min on the phone to ask for these charges to be refunded, which they said they will.
Nice app, cannot create account because of international phone number
by Juweee on 2018/12/12 13:40
That’s a big flaw. Hopefully you can fix and make more friendly for foreigners. This won’t let anyone with a North American phone number create an account because of the validation rules on the phone field. Also consider labeling your fields for dates. I know you enter date/month/year in France, but in USA it’s month/date/year and it’s not unusual to see year/month/date in Canada. So it’s a bit of a guessing game without a label.
Worked well for me in US
by Commuter bookie on 2019/09/05 16:40
Not sure why so many net reviews and comments about American cards - maybe developers fixed all the issues I. No problem setting up account. For US you do need to put the +1 in front of your phone number as indicated by format. 2. Took my US Chase card no problem when manually entered. It could not scan the card, but that’s no big deal 3. I was unable to add someone as my “travel partner” - it said something went wrong. But I could simply add another passenger and it promoted me for name info later which worked fine. 4. I used the SNCF first to find what rain I wanted. When i said “buy” it flipped me to this app - not quite sure why i needed SNCF at all - but maybe easier trip planning
Great app, works well
by AnneeD on 2021/06/27 16:32
I am 67 years old and was able to do advance reservations for train travel in France before arriving in the country. I created a profile and had no difficulty paying for my tickets! Smooth.
Horrible online system
by vpbird on 2019/01/12 10:36
This service is highly rated because they don’t ask the right questions ! Impossible to change round trip tickets online unless you change BOTH trips. Then you try to do it at the station (after a long wait) and they tell you it must be done online. Then your train leaves and you’re out the money. Kafkaesque and really expensive. I have been using the sncf for 25 years and the online system represents a huge degradation of service—less flexibility and many many more headaches.
Buggy UX
by banifa on 2018/09/12 08:01
The app freezes on search. Switches between French and English, and is buggy. Please do more Q&A before releasing. The point of a mobile app is to use it while moving and book a ticket efficiently. The app currently is slow and creates frustration. I had to use a laptop with full web experience to finalize. But lost the next train I wanted to get.
Would be great if it recognized international mobile phones
by ArnoMary on 2019/06/01 01:26
The app is expecting only French mobile phone numbers. A lot of customers are international or French people leaving abroad. Please make the update.
A bilingual option would be helpful! Also not user friendly
by Ninijee on 2018/08/03 11:46
There should be a bilingual option with English for tourists. Secondly when you change a search it is not very intuitive that the previous search has been saved and you need to delete it before you check out or you will have to pay for it. Confusing
You should be ashamed of yourselves
by TangoUnited on 2019/05/27 12:46
This app is completely non functional throws random errors left and right. Was this ever tested outside of your office? Do you know there is a few more countries in Europe? Can you support more payment methods if you’re going to give different errors for all the credit cards in the world? Stop spending money on a custom .sncf domain name that is so confusing to non french and get your basics together! Try the german app for example. It works flawlessly!
Faster to go to the station to buy a ticket
by Tante bunte on 2019/01/30 09:20
The app does not work. You cannot dematerilizer your card. When you try, it just returns an error. When you contact customer service, they tell you to dematerilizer the card...after you just explained that is the problem. The app is bad, the service is worse. Just take it down and tell people to go to the ticket counter in person. The app is a total waste of time.
Works well iPad, odd on iPhone
by Rescue Flyer on 2019/05/16 08:39
Cascades reservations when you click for seat details so use cae to not buy 3x the seats you require. Stumbles badle in Orange LTE but is fine on wifi to iPad. Confirms via regisrered email with exticket. Write it down as coverage to show pdf in train station may not work.
American in love
by Jovan555 on 2018/12/03 01:36
I love the SNCF app. I store my train tickets and use the app for the inspector while in transit. I can reserve train tickets. I have access to my VOYAGEUR account. Overall it’s a useful app to have if you travel on the French transit system frequently.
Feedback from first time user.
by JKerav on 2018/11/28 22:30
First time using it as an English speaker, all worked well, options presented simply for easy review. Picked my train from de Gaulle airport to Limoges and paid it, all very efficiently. No first time intimidation. Thanks.
Name change
by jhiggi2 on 2019/07/18 13:00
I was booking a trip for me and my husband and accidentally put my name for both passengers. Now that train is sold out and I’m being told the only way I can change the name on his ticket is to cancel and rebook. I don’t want to lose his seat so we will just hope it all works out I guess.
Flawless and quick!
by John Greenstone on 2019/04/17 17:05
I only wish US airline and other apps worked as well. Super easy to navigate and use, very intuitive and understandable. Great work!
Comments
by WendyFarrell on 2019/07/01 18:34
Sometimes confusing when adding a companion it looks like you are adding more people’s than you are.
Needs a Little Work
by Angie Verastegui on 2019/05/27 00:43
The app is pretty average - does what it’s supposed to do. My biggest problem is that it won’t let me put my boarding pass in my wallet app. That’s where I store all of my boarding passes and not being able to do so with this app is a bit of an inconvenience.
E-ticket to Wallet
by grady208 on 2019/06/26 10:42
There seems to be a problem getting the eTicket to do the wallet. When I go to do this my screen just freezes up and goes blank.?
Do not use
by rickitude on 2018/07/28 20:53
This app and company does nothing when you have a problem. The night before my scheduled SNCF train that I booked through OUI, I received notification that the station had a fire. Not only did they not help me find transportation, which cost me 650 euros for a plane ticket, they didn’t have any customer service available at 9:00 to help me find alternate methods. How frustrating in a foreign country.
Forced to update way too often!
by Rap2k on 2019/01/15 11:20
You want to get a train ticket quickly? Go to the website! Here you HAVE TO update the 90MB maybe each month (no warning, and after you've entered all the details for nothing). How about do like all other apps do??
Phone Number?
by Tankblack on 2018/08/02 05:14
Very easy to use but no option if you do not have a french phone number (that I could see).
Great app on my iPhone
by pklee on 2019/04/04 18:12
Easy to use. I made my reservation on my laptop. Then I was used the app to find and import the reservation to my iPhone. Very fast and simple.
Ease of use
by Uniquely differenterer on 2018/09/21 21:47
A lot easier than online . Would recommend
Amazing
by kikiworlwide on 2019/12/30 21:00
Ok I never write reviews on apps but this app is seriously user friendly and so simple yet not boring.. it’s a perfect balance
Great app
by Runningstronger on 2019/08/26 07:19
Well done and very intuitive - very efficient and just with the right questions
International phone number
by Crasto44 on 2019/02/21 16:14
App on iPhone does not accept any form of USA telephone number and prevents completion of purchase. I tried on my iPad Oui App and +1 number was already displayed and accepted so purchase was completed on iPad.
App forces you to install update very frequently
by fraiche12389 on 2020/04/10 06:18
I open this app once a month and every time I want to do something I get an error message and forces me to update the app. Don’t be in a rush to do something when this happens. Quite frustrating.
Fast and better
by Ken-san60 on 2019/07/06 21:28
I tried to book online and met slowness and snags. The app was the opposite: fast and smooth.
Hello stupid
by bertrandine1 on 2020/08/16 11:04
Sncf if you wish to sell a ticket from a foreign company like DB In Germany make sure you give the customer their boarding pass. Advising them to retrieve a ticket at the station like Frankfurt it is not only a waist of time but absurd and stupid. If you cannot offer this service please direct to the link like DB. A simple gesture to make you intelligent.
good app
by CLMElizabeth on 2019/04/10 07:26
Nice app, pitty it does not remember the card details and we have to enter them all the time, otherwise great
Excellent travel system
by Pettie poo on 2017/12/07 08:20
Easy to use in multiple languages. Good layout.
APP is TGV Fast
by Tiburon 53 on 2018/11/04 04:10
I like this very much. It is very intuitive and easy to use. I recommend it to everyone.
Service is not consistently good
by Kara cao on 2018/10/31 19:52
When purchase ticket, the app might crash for no reason...
App Freezes
by app freezes on ticket page on 2019/07/29 05:06
Everything works fine till you’re trying to add the tickets to your wallet. The app freezes and you can’t save.
Fast and easy
by Cocojacqueline on 2018/03/12 15:20
Booked our tickets on my cell. Very easy and super fast !
William Grafeld
by thechessmen on 2019/05/11 18:14
The best European train app! Easy to use, fast, and offers so many excellent travel options.
Wallet
by elnauman on 2019/07/17 01:04
Even after the update, I cannot import my ticket to my wallet. Please fix!
Effective and user friendly
by Matteo_07 on 2018/01/25 11:27
Works pretty well for me
Happy Traveler
by ShanghaiRick on 2019/01/29 08:20
Great app! Easy to use, easy to find trains and to buy tickets. Couldn’t be better! Parfait!
Broken
by Limeyblack on 2017/10/22 11:16
If you buy your train ticket with the language option set to English, you can't see your ticket when the language is set to French, even though you are logged in to the same account. How could anyone do that?
Developers are forcing to install the last version
by Drumi on 2019/10/06 18:50
Everything is in the title. SNCF, a (partly) public company, should not participate in planned obsolescence, i.e. by forcing people to use the last version of iOS
Easy to use
by TedR92 on 2019/05/30 15:39
First time using the on an iPad. Very simple and works like a charm
SNCF is dumb, app is fine
by money faucet on 2018/12/23 09:45
Print out your tickets on paper because these inept morons are still limping into the 21st century.
Simple to use
by Habibimio on 2018/09/18 18:24
Quick and simple to use! Loved it!
Easy
by DaddyTank on 2019/04/20 16:13
Even easier than the Japanese Fast Train App....and that says a great deal.
Almost all good
by Northern boy56601 on 2019/06/22 19:36
Easy and simple but had trouble charging my credit card and there’s no way to prepay my large baggage.
A great improvement
by Vienna Pax on 2018/01/04 17:49
Easy, smooth surfing. Easy on the eyes. Nice color coding for more clarity!
Got fined because the app is buggy
by lolosaurus on 2018/10/24 13:40
Tried to buy a ticket for my friend and i between Cannes and Nice, and the app glitched and showed me one ticket even though I was searching for two. We were in a rush and I didn’t notice, and i just got fined €50. Not happy.
Rating Trends
19,19,25,25,15,20,9,15,17,21,18,19,8,14,12,19,17,13,14,18,17,19,17,17,12,10,12,14,19,13,12,17,16,15,13,15,12,14,15,15,19,15,16,21,13,7,13,9,22,20,14,11,9,5,12,20,22,9,15,10,19,14,10,11,13,0,21,10,4,6,15,5,12,12,15,5,11,15,18,16,13,18,14,13,2,13,9,13,10,20
All Versions
5.0
22,890 total
 5
18,827
 4
3,199
 3
567
 2
107
 1
190
Current Version (88.8.1)
5.0
22,606 total
 5
18,700
 4
3,139
 3
535
 2
80
 1
152
Version History
More...
Screenshots
Search Visibility
App name
OUI.sncf: Train & Bus tickets
Description
OUI.sncf, EVEN SIMPLER TO BOOK YOUR TRAIN TICKETS WITHIN FRANCE AND ACROSS EUROPE. Book, change and cancel your journeys directly from your OUI.sncf app. Expert services? No. 1 travel partner for the past 15 years - more and more practical, personalised and quicker all the time. Find out why 12 million travellers prefer our app. EFFORTLESS TRAVEL AT THE BEST PRICE - Download the app for free - No need to register to check timetables or buy tickets - Safely book, change or cancel your journey in seconds - We choose the best journey for you: The shortest, cheapest and most comfortable - E-ticket, M-ticket... get everything you need to travel on your app - Want to make a booking and pay later? That’s possible: - If you wish, you can create a customer account and book in just 3 clicks! - Take advantage of the SNCF loyalty scheme on your mobile: Earn SNCF loyalty points by adding your card number or promo code to your order. - Make the most of your SNCF card by travelling with tgv lyria (for example) for less " "A MADE-TO-MEASURE APP - Find all your recent journeys - Access your own personal low prices - Using your client account, you only have to put in your preferences, promo cards and SNCF loyalty card numbers once - Season tickets, friends, family... we save all the information to save you time - It’s your space, personalise it with your choice of photos " RELAX, WE’VE GOT THIS FOR YOU! - Your favourite searches are displayed on your home page - Location finder: We find your nearest station - We send you reminders of your timetable, seat number and platform information - Find all your E-ticket in Wallet and receive all the information about your trip on your Apple Watch - Your reservation is about to expire...? The app will warn you! " "YOUR TRAVEL DATE HAS ARRIVED...? - Off you go! No need to validate your M-ticket / E-ticket - Your M-ticket is available in your app, under “My Tickets” - All the info about your journey is available on your mobile - Access real-time travel information on your day of departure - Share information about your journey on Facebook, WhatsApp, Twitter and other social media - Out of battery? Don't worry, take your identity document to the conductor s they can find your e-reservation. " "NEED A HAND? - Customer service: By e-mail or phone, we will always find a solution. - Social networks, a practical way of getting a response to your questions. We guarantee to answer you on Twitter within 2 hours via our account: @clt_ouisncf. - Our Help section might have the answer for you, feel free to check there at any time. OUR NETWORK - Go wherever you fancy, as our network serves more than 4000 stations in France and Europe. - Visit all of Europe: France, with SNCF; England, on Eurostar; Spain with RENFE; Belgium and the Netherlands, with Thalys; Ital,y with SVI and Switzerland, with tgv lyria...
Impossible to generate the travel justification
by MikeF59 on 2021/10/18 11:08
Good app but as of oct 18, it is not possible to generate the travel justification. Does not work on iPad app either.
Super pratique
by FontNY on 2021/09/22 13:19
J’ai reserver en route vers la gare TGV pendant le trajet en taxi! Top . Merci.
Good app, but a little buggy
by basilroy on 2021/09/19 16:01
I like the UI and was able to add my voyage using a QR code, but I was unable to add it using a reference number. Attempting to “Access My Trip” from the confirmation email brought me to a blank page.
Doesn’t allow account set up
by Csshops on 2021/08/29 16:05
After entering all of my info it claims to have emailed me with a link to complete account set up- it doesn’t send the email.
Does not work if you don’t have a french mobile phone number
by Alex94123 on 2021/07/19 17:31
Still a long way to go for people with non french phones….
Languages
by canissimo66 on 2021/07/03 21:05
Make it available in other languages!
Incroyable et si facile, très utile et navigation aisee
by GeneKerico on 2021/06/30 13:13
Le site oui m à permis de Beirut de réserver en un clin d’œil mon voyage. Site super sécurisé tous les renseignements sont là Sauf COVID recommendations qui devraient être apposée avant de finaliser réservation pour inciter à tout respect des gestes barrières Merci
Great app, works well
by AnneeD on 2021/06/27 16:32
I am 67 years old and was able to do advance reservations for train travel in France before arriving in the country. I created a profile and had no difficulty paying for my tickets! Smooth.
Doesn’t Work
by NubNationForTheWin on 2021/05/25 16:19
It keeps saying I am being blocked when making a reservation on the app.
Hello stupid
by bertrandine1 on 2020/08/16 11:04
Sncf if you wish to sell a ticket from a foreign company like DB In Germany make sure you give the customer their boarding pass. Advising them to retrieve a ticket at the station like Frankfurt it is not only a waist of time but absurd and stupid. If you cannot offer this service please direct to the link like DB. A simple gesture to make you intelligent.
The Best App
by Ladd Austere on 2020/07/30 10:36
As good as any. Easy. Love it.
Constant issues
by slu27 on 2020/06/17 09:25
Constant issues, you can’t book a reservation while logged in to your account. This has been going on for 2 years now.
App forces you to install update very frequently
by fraiche12389 on 2020/04/10 06:18
I open this app once a month and every time I want to do something I get an error message and forces me to update the app. Don’t be in a rush to do something when this happens. Quite frustrating.
SNCF
by Love those ole parisian sounds on 2020/03/07 15:46
Utterly inflexible and useless Especially for international travel
Tres (very) simple
by paris here we come on 2020/03/01 19:24
Yes. Fast. Efficient. Easy.
Confirmation adresse mail
by meriame23 on 2020/02/03 15:17
Ce serait plutôt bien d’ajouter une double confirmation lors de la saisie de l’adresse mail. Je me suis trompé d’adresse mail du coup je nai pas reçu la confirmation de ma reServation.
Paiement CB
by Original Killit on 2020/01/27 07:01
Bonjour Concernant les paieements par CB l’application refuse l’achat de plus de quatre billets par 24h Cordialement
No US credit card accepted
by 7380edenbrook on 2020/01/04 11:25
As of today 1/4/2020, you could not book any ticket using an USA credit card.
Amazing
by kikiworlwide on 2019/12/30 21:00
Ok I never write reviews on apps but this app is seriously user friendly and so simple yet not boring.. it’s a perfect balance
Mal adaptée au monde d’aujourd’hui
by Traveller 46 on 2019/12/13 17:26
On ne peut pas créer un compte si son numéro de portable n’est pas au format français. Il y a beaucoup de personnes qui ont des portables étrangers mais qui prennent le train en France. Svp faites qqch.
Mise à jour ....
by Fignar74 on 2019/11/28 14:03
Cette app demande souvent des mises à jour et ne fonctionne pas si elles ne sont pas installées .Le problème est que lorsque vous êtes sur votre portable à l’extérieur avec une connexion limitée ,la mise à jour est trop longue ou mange vos Mo du forfait.Solution : laisser l’app ancienne formule fonctionner tant que l’on a pas un wifi de bonne qualité et en illimité.
Stupidest app ever
by eludo on 2019/11/14 22:11
Cannot enter international number Once book, cannot purchase a second ticket for another party Impressive these days to reach that level of incompetence
Simple et rapide les fois suivantes
by Sashenka-USA on 2019/11/05 15:06
J’utilise l’application depuis début 2019. Une fois passé les saisies obligatoires (nom, adresse, téléphone, carte), les réservations suivantes sont très simples. Le login avec l’empreinte digitale est très utile. J’ai pu par deux fois monter à bord d’un train et acheter mon billet en quelques clics. La navigation est simple, intuitive et sans superflue que qui me convient très bien.
Oubliés les Clients
by XnPascal on 2019/10/31 10:00
Vos grèves sont trop et vous oubliez royalement vos clients...les usagers forcés du train...vous nous punissez de manière injuste et ça vous n’en avez rien à foutre!! Merci pour ce service client bien singulier !!
Facile à naviguer
by sylmolt on 2019/10/20 01:52
super facilw
Developers are forcing to install the last version
by Drumi on 2019/10/06 18:50
Everything is in the title. SNCF, a (partly) public company, should not participate in planned obsolescence, i.e. by forcing people to use the last version of iOS
Doesn’t work
by hshewnwnksksm on 2019/09/30 09:34
Tried many times to book a train. I just got technical error messages. This is garbage.
Tout vas bien.
by Arbi847 on 2019/09/27 19:00
Tout va bien. Achat de billets et validation des titre de transport en scan. Ça fonctionne et je ne demande rien de plus.
Phone # obstacle
by looking for good airline apps on 2019/09/20 18:31
I am in France but cannot buy tickets on the App because any cell phone number (a requirement) must have an 06 or 07 prefix. I can buy tickets on the English language web page and print them but I am not allowed to access the tickets on the App. No QR code tickets on iPhone and no ability to cancel or modify tickets. Basically, the App doesn’t work without a French cell phone #.
Very handy
by jg3arrow on 2019/09/13 18:12
Excellent resource
Worked well for me in US
by Commuter bookie on 2019/09/05 16:40
Not sure why so many net reviews and comments about American cards - maybe developers fixed all the issues I. No problem setting up account. For US you do need to put the +1 in front of your phone number as indicated by format. 2. Took my US Chase card no problem when manually entered. It could not scan the card, but that’s no big deal 3. I was unable to add someone as my “travel partner” - it said something went wrong. But I could simply add another passenger and it promoted me for name info later which worked fine. 4. I used the SNCF first to find what rain I wanted. When i said “buy” it flipped me to this app - not quite sure why i needed SNCF at all - but maybe easier trip planning
Bug Permanently freezes Wallet and iOS!!
by Lorring on 2019/09/03 02:46
In its current form the Oui SNFC app contains a fatal bug that permanently disables all access to Apple Wallet. Any attempt to add a trip to Apple Wallet permanently freezes all access to your Apple Wallet. Additionally, if you attempt to select “Wallet & Apple Pay” within the iOS Settings app you will permanently disable all access to settings within the operating system as a whole. The issue is entirely reproducible and critical with respect to both the app and the APIs it uses. It also suggests a security issue in iOS itself since no single app should cause a permanent OS instability. Neither restarting and closing this app nor restarting the Settings app will restore access to Wallet and the operating system becomes permanently compromised simply by attempting to add a trip to Wallet in the OUI.sncf app.
Great app
by Runningstronger on 2019/08/26 07:19
Well done and very intuitive - very efficient and just with the right questions
Good app
by 12:))€"62 on 2019/08/15 09:24
The discount cards don’t always work.
Tickets don’t go to Wallet
by j-cducanois on 2019/07/31 08:10
As many times I have tried to delete and download again, the tickets never make it to wallet and freezes the app. The latest version 63.1 is supposed to have fixed this. IT HAS NOT.
Great app - works well
by Jon62444788 on 2019/07/29 11:38
As a US traveler in France, the app works really well. I can pay for all my train tickets with the app using my US bank card. My entire family profile is on the app, including our discount card so it makes buying five tickets a 1 min operation. I love the paperless tickets. I just scan show the bar code to the train controller and everything works. Rarely, I have seen it glitch. A restart of the app will fix everything.
App Freezes
by app freezes on ticket page on 2019/07/29 05:06
Everything works fine till you’re trying to add the tickets to your wallet. The app freezes and you can’t save.
Import ticket
by Brij67 on 2019/07/26 07:30
Easy to add ticket to the app.
Zero stars
by zna2018 on 2019/07/21 16:09
Just updated thinking I could get e tickets into wallet and of course it just freezes. Would be a zero if that was the option in stars.
Name change
by jhiggi2 on 2019/07/18 13:00
I was booking a trip for me and my husband and accidentally put my name for both passengers. Now that train is sold out and I’m being told the only way I can change the name on his ticket is to cancel and rebook. I don’t want to lose his seat so we will just hope it all works out I guess.
Wallet
by elnauman on 2019/07/17 01:04
Even after the update, I cannot import my ticket to my wallet. Please fix!
Doesnt work
by Craigclimber on 2019/07/14 22:11
Bought a ticket online and app will not import my booking. Useless.
Fast and better
by Ken-san60 on 2019/07/06 21:28
I tried to book online and met slowness and snags. The app was the opposite: fast and smooth.
Comments
by WendyFarrell on 2019/07/01 18:34
Sometimes confusing when adding a companion it looks like you are adding more people’s than you are.
Can’t purchase tickets with a USA address
by Broman356 on 2019/06/26 10:55
I and my daughter both tried to purchase tickets using the application while in France and with our USA address listed we were not able to use the application. Don’t bother
E-ticket to Wallet
by grady208 on 2019/06/26 10:42
There seems to be a problem getting the eTicket to do the wallet. When I go to do this my screen just freezes up and goes blank.?
Almost all good
by Northern boy56601 on 2019/06/22 19:36
Easy and simple but had trouble charging my credit card and there’s no way to prepay my large baggage.
Search not working
by johntusa on 2019/06/22 17:35
The search function is not working for the past 2 days.
Search result problems
by dhdjsjdjjs on 2019/06/19 15:37
Sometimes the search results won’t come out.
Une bonne appli
by ADD Knitter on 2019/06/18 09:10
Appli efficace, souple et facile à utiliser.
Can’t book the trip
by Jowebeti on 2019/06/17 18:52
It worked fine before. I have used App booked 2 trips. But after this updated, every single trip searching shows “no journey find”. Therefore the App becomes useless.
Would be great if it recognized international mobile phones
by ArnoMary on 2019/06/01 01:26
The app is expecting only French mobile phone numbers. A lot of customers are international or French people leaving abroad. Please make the update.
Easy to use
by TedR92 on 2019/05/30 15:39
First time using the on an iPad. Very simple and works like a charm
Stop au téléchargement obligatoire des MAJ avant de pouvoir utiliser
by Evabattista on 2019/05/29 08:49
Un peu de respect s’il vous plaît je n’ai pas forcément le temps ou le réseau pour télécharger mais je dois absolument réserver
You should be ashamed of yourselves
by TangoUnited on 2019/05/27 12:46
This app is completely non functional throws random errors left and right. Was this ever tested outside of your office? Do you know there is a few more countries in Europe? Can you support more payment methods if you’re going to give different errors for all the credit cards in the world? Stop spending money on a custom .sncf domain name that is so confusing to non french and get your basics together! Try the german app for example. It works flawlessly!
Needs a Little Work
by Angie Verastegui on 2019/05/27 00:43
The app is pretty average - does what it’s supposed to do. My biggest problem is that it won’t let me put my boarding pass in my wallet app. That’s where I store all of my boarding passes and not being able to do so with this app is a bit of an inconvenience.
Issues with delivery of tickets
by Murthy Krk on 2019/05/21 02:47
Unable to deliver tickets to USA address. US is not in drop down window
Works well iPad, odd on iPhone
by Rescue Flyer on 2019/05/16 08:39
Cascades reservations when you click for seat details so use cae to not buy 3x the seats you require. Stumbles badle in Orange LTE but is fine on wifi to iPad. Confirms via regisrered email with exticket. Write it down as coverage to show pdf in train station may not work.
William Grafeld
by thechessmen on 2019/05/11 18:14
The best European train app! Easy to use, fast, and offers so many excellent travel options.
Progrès énormes ...
by Cantarela on 2019/04/30 22:50
... par rapport aux appli précédentes, qui plantaient 9 fois sur 10. Seule petite réserve : écran inquiétant lors du transfert d’un billet sur calendrier, il y a quelque chose à améliorer de ce côté. A la réflexion, autre problème : ce n’est qu’après avoir choisi l’option retrait libre-service que je me suis aperçu que ça risquait de poser problème avec Amex ! Et il est vraiment regrettable qu’on ne puisse pas changer de mode de retrait après achat. Voilà pourquoi je ne vous ai mis que quatre étoiles, ce qui n’est déjà pas si mal...
Easy
by DaddyTank on 2019/04/20 16:13
Even easier than the Japanese Fast Train App....and that says a great deal.
Flawless and quick!
by John Greenstone on 2019/04/17 17:05
I only wish US airline and other apps worked as well. Super easy to navigate and use, very intuitive and understandable. Great work!
good app
by CLMElizabeth on 2019/04/10 07:26
Nice app, pitty it does not remember the card details and we have to enter them all the time, otherwise great
Works well
by Davy Be on 2019/04/05 13:16
Clear and does the job. Accepts USA based Visa card on top of France Visa.
Great app on my iPhone
by pklee on 2019/04/04 18:12
Easy to use. I made my reservation on my laptop. Then I was used the app to find and import the reservation to my iPhone. Very fast and simple.
What a shame!
by NJD112203 on 2019/03/21 07:11
What a shame that I cannot install the latest version, 59, on an iPad running IOS 9. I can no longer make a booking or simply use the current version of oui.sncf installed on a perfectly running iPad. I don't see any reason why I cannot check a time table or buy a train ticket as I was before. No need of any special feature for this purpose. I am just tired of apps becoming suddenly obsolete for no good reason. -N
Doesn’t work. Repeat, doesn’t work.
by Timmerbee on 2019/02/27 21:57
This app doesn’t accept American credit cards. It just doesn’t work, don’t waste your time trying. Update: tried deleting and reinstalling the app. Still will not process a purchase. Tried 3 different credit cards, all of which are valid working cards.
Travel with Confidence
by Rickn'Jill on 2019/02/24 13:51
This is an excellent resource to relieve the stress of foreign travel and tight schedules!
International phone number
by Crasto44 on 2019/02/21 16:14
App on iPhone does not accept any form of USA telephone number and prevents completion of purchase. I tried on my iPad Oui App and +1 number was already displayed and accepted so purchase was completed on iPad.
English version?
by Tahoe Frank on 2019/02/19 01:34
Many of your customers are not French. Is there an English version of the app?
Faster to go to the station to buy a ticket
by Tante bunte on 2019/01/30 09:20
The app does not work. You cannot dematerilizer your card. When you try, it just returns an error. When you contact customer service, they tell you to dematerilizer the card...after you just explained that is the problem. The app is bad, the service is worse. Just take it down and tell people to go to the ticket counter in person. The app is a total waste of time.
Happy Traveler
by ShanghaiRick on 2019/01/29 08:20
Great app! Easy to use, easy to find trains and to buy tickets. Couldn’t be better! Parfait!
Forced to update way too often!
by Rap2k on 2019/01/15 11:20
You want to get a train ticket quickly? Go to the website! Here you HAVE TO update the 90MB maybe each month (no warning, and after you've entered all the details for nothing). How about do like all other apps do??
Horrible online system
by vpbird on 2019/01/12 10:36
This service is highly rated because they don’t ask the right questions ! Impossible to change round trip tickets online unless you change BOTH trips. Then you try to do it at the station (after a long wait) and they tell you it must be done online. Then your train leaves and you’re out the money. Kafkaesque and really expensive. I have been using the sncf for 25 years and the online system represents a huge degradation of service—less flexibility and many many more headaches.
Add possibility for an international number !!
by Mmenil on 2019/01/10 16:34
Xx
Great App
by A. Abidi, Dallas TX on 2019/01/03 14:28
Easy to use and fast!
SNCF is dumb, app is fine
by money faucet on 2018/12/23 09:45
Print out your tickets on paper because these inept morons are still limping into the 21st century.
Nice app, cannot create account because of international phone number
by Juweee on 2018/12/12 13:40
That’s a big flaw. Hopefully you can fix and make more friendly for foreigners. This won’t let anyone with a North American phone number create an account because of the validation rules on the phone field. Also consider labeling your fields for dates. I know you enter date/month/year in France, but in USA it’s month/date/year and it’s not unusual to see year/month/date in Canada. So it’s a bit of a guessing game without a label.
American in love
by Jovan555 on 2018/12/03 01:36
I love the SNCF app. I store my train tickets and use the app for the inspector while in transit. I can reserve train tickets. I have access to my VOYAGEUR account. Overall it’s a useful app to have if you travel on the French transit system frequently.
Feedback from first time user.
by JKerav on 2018/11/28 22:30
First time using it as an English speaker, all worked well, options presented simply for easy review. Picked my train from de Gaulle airport to Limoges and paid it, all very efficiently. No first time intimidation. Thanks.
Numéro de téléphone
by yet another invalid number on 2018/11/18 03:23
Pourquoi forcer un 06 ou 07 comme numéro de téléphone ? Vous ne souhaitez pas avoir des clients avec des numéros étrangers ? J’ai dû entrer un faux numéro pour pouvoir commander..
Bonne appli à synchroniser avec l’autre appli SNCF Voyages
by Henri75015 on 2018/11/17 15:38
L’application est bien. Mais elle n’est pas synchronisée avec l’autre application SNCF. A quoi bon avoir deux appli? Aussi, mon ticket devait être retenu pendant 15 minutes et ça n’a pas été le cas. À réparer.
Acheter un billet
by paiatua on 2018/11/16 18:48
L’application est simple d’utilisation. Elle est très pratique et facile a comprendre.
Bon service
by falalalalala1234 on 2018/11/11 12:21
Facile et bon
APP is TGV Fast
by Tiburon 53 on 2018/11/04 04:10
I like this very much. It is very intuitive and easy to use. I recommend it to everyone.
Service is not consistently good
by Kara cao on 2018/10/31 19:52
When purchase ticket, the app might crash for no reason...
Got fined because the app is buggy
by lolosaurus on 2018/10/24 13:40
Tried to buy a ticket for my friend and i between Cannes and Nice, and the app glitched and showed me one ticket even though I was searching for two. We were in a rush and I didn’t notice, and i just got fined €50. Not happy.
Ne lisez pas...
by Annouk.ach on 2018/10/14 18:39
Cher SNCF, moi, cliente régulière de vos lignes, ai une objection à vs faire. En dépend de votre application, qui soit m’est sympathique, je trouve bien égoïste et fourbe vos manières. Je m’explique : augmenter comme vous le faites le prix du billet pour seule excuse celle des vacances, est fort déplacé. Moi qui jamais me suis plains de mes transports passés assise sur le sol, voilà que vous ne me rendez aucune forme de gratitude et m’en voyez ainsi fort mécontente. Sachant qu’aucun de ses mots ne sera lu par votre équipe, je vous envoie tout de même mon « sncfment » vôtre.
Ease of use
by Uniquely differenterer on 2018/09/21 21:47
A lot easier than online . Would recommend
Great site - one suggestion
by Artichoke 25 on 2018/09/19 12:31
Booking was easy and mostly painless. One minor suggestion - there’s a note that you have to go online to check in if you ticket is with Eurostar - people like me who have never done this before don’t know if the ticket booked thru SNCF is on Eurostar or not. We also don’t know how to check in online if it is. Do we do this on the oui.sncf site? Do we have to go to a Eurostar site? More instruction - even better would be the appropriate links - would be most appreciated.
Simple to use
by Habibimio on 2018/09/18 18:24
Quick and simple to use! Loved it!
Not user friendly
by joneplus on 2018/09/15 21:28
I had been working on booking tickets with my daughter and somehow end result the dates were incorrect. Oui not willing to assist at all. Over $400.00 us.
Buggy UX
by banifa on 2018/09/12 08:01
The app freezes on search. Switches between French and English, and is buggy. Please do more Q&A before releasing. The point of a mobile app is to use it while moving and book a ticket efficiently. The app currently is slow and creates frustration. I had to use a laptop with full web experience to finalize. But lost the next train I wanted to get.
Excellent!
by JR1920 on 2018/09/09 14:50
Live saver!
Nice app, easy and clear!
by kirsten anna on 2018/08/04 17:27
Simple and clear!!
A bilingual option would be helpful! Also not user friendly
by Ninijee on 2018/08/03 11:46
There should be a bilingual option with English for tourists. Secondly when you change a search it is not very intuitive that the previous search has been saved and you need to delete it before you check out or you will have to pay for it. Confusing
Phone Number?
by Tankblack on 2018/08/02 05:14
Very easy to use but no option if you do not have a french phone number (that I could see).
Do not use
by rickitude on 2018/07/28 20:53
This app and company does nothing when you have a problem. The night before my scheduled SNCF train that I booked through OUI, I received notification that the station had a fire. Not only did they not help me find transportation, which cost me 650 euros for a plane ticket, they didn’t have any customer service available at 9:00 to help me find alternate methods. How frustrating in a foreign country.
Great App~Very user friendly and easy. Love it
by Trilochan Das on 2018/07/28 15:17
Merci Beaucoup Trilochan Das
Doesn’t work. Repeat, doesn’t work.
by Timmerbee on 2019/02/27 21:57
This app doesn’t accept American credit cards. It just doesn’t work, don’t waste your time trying. Update: tried deleting and reinstalling the app. Still will not process a purchase. Tried 3 different credit cards, all of which are valid working cards.
Beware using an American credit card
by JonRaphael on 2017/12/30 11:34
I bought a train ticket using this service, which worked fine until my plane was delayed and I had to exchange my ticket. I tried exchanging it about 10 times and it never worked, I saw multiple errors, such as "transaction errors". However, even though the app never exchanged my ticket, I was charged 4 times for the exchange fee. I ended up cancelling and buying another ticket instead, with a different credit card. I had issues with this one too and tried to exchange it again and had the exact same issues with the other credit card. I had to spend 20 min on the phone to ask for these charges to be refunded, which they said they will.
Nice app, cannot create account because of international phone number
by Juweee on 2018/12/12 13:40
That’s a big flaw. Hopefully you can fix and make more friendly for foreigners. This won’t let anyone with a North American phone number create an account because of the validation rules on the phone field. Also consider labeling your fields for dates. I know you enter date/month/year in France, but in USA it’s month/date/year and it’s not unusual to see year/month/date in Canada. So it’s a bit of a guessing game without a label.
Worked well for me in US
by Commuter bookie on 2019/09/05 16:40
Not sure why so many net reviews and comments about American cards - maybe developers fixed all the issues I. No problem setting up account. For US you do need to put the +1 in front of your phone number as indicated by format. 2. Took my US Chase card no problem when manually entered. It could not scan the card, but that’s no big deal 3. I was unable to add someone as my “travel partner” - it said something went wrong. But I could simply add another passenger and it promoted me for name info later which worked fine. 4. I used the SNCF first to find what rain I wanted. When i said “buy” it flipped me to this app - not quite sure why i needed SNCF at all - but maybe easier trip planning
Great app, works well
by AnneeD on 2021/06/27 16:32
I am 67 years old and was able to do advance reservations for train travel in France before arriving in the country. I created a profile and had no difficulty paying for my tickets! Smooth.
Horrible online system
by vpbird on 2019/01/12 10:36
This service is highly rated because they don’t ask the right questions ! Impossible to change round trip tickets online unless you change BOTH trips. Then you try to do it at the station (after a long wait) and they tell you it must be done online. Then your train leaves and you’re out the money. Kafkaesque and really expensive. I have been using the sncf for 25 years and the online system represents a huge degradation of service—less flexibility and many many more headaches.
Buggy UX
by banifa on 2018/09/12 08:01
The app freezes on search. Switches between French and English, and is buggy. Please do more Q&A before releasing. The point of a mobile app is to use it while moving and book a ticket efficiently. The app currently is slow and creates frustration. I had to use a laptop with full web experience to finalize. But lost the next train I wanted to get.
Would be great if it recognized international mobile phones
by ArnoMary on 2019/06/01 01:26
The app is expecting only French mobile phone numbers. A lot of customers are international or French people leaving abroad. Please make the update.
A bilingual option would be helpful! Also not user friendly
by Ninijee on 2018/08/03 11:46
There should be a bilingual option with English for tourists. Secondly when you change a search it is not very intuitive that the previous search has been saved and you need to delete it before you check out or you will have to pay for it. Confusing
You should be ashamed of yourselves
by TangoUnited on 2019/05/27 12:46
This app is completely non functional throws random errors left and right. Was this ever tested outside of your office? Do you know there is a few more countries in Europe? Can you support more payment methods if you’re going to give different errors for all the credit cards in the world? Stop spending money on a custom .sncf domain name that is so confusing to non french and get your basics together! Try the german app for example. It works flawlessly!
Faster to go to the station to buy a ticket
by Tante bunte on 2019/01/30 09:20
The app does not work. You cannot dematerilizer your card. When you try, it just returns an error. When you contact customer service, they tell you to dematerilizer the card...after you just explained that is the problem. The app is bad, the service is worse. Just take it down and tell people to go to the ticket counter in person. The app is a total waste of time.
Works well iPad, odd on iPhone
by Rescue Flyer on 2019/05/16 08:39
Cascades reservations when you click for seat details so use cae to not buy 3x the seats you require. Stumbles badle in Orange LTE but is fine on wifi to iPad. Confirms via regisrered email with exticket. Write it down as coverage to show pdf in train station may not work.
American in love
by Jovan555 on 2018/12/03 01:36
I love the SNCF app. I store my train tickets and use the app for the inspector while in transit. I can reserve train tickets. I have access to my VOYAGEUR account. Overall it’s a useful app to have if you travel on the French transit system frequently.
Feedback from first time user.
by JKerav on 2018/11/28 22:30
First time using it as an English speaker, all worked well, options presented simply for easy review. Picked my train from de Gaulle airport to Limoges and paid it, all very efficiently. No first time intimidation. Thanks.
Name change
by jhiggi2 on 2019/07/18 13:00
I was booking a trip for me and my husband and accidentally put my name for both passengers. Now that train is sold out and I’m being told the only way I can change the name on his ticket is to cancel and rebook. I don’t want to lose his seat so we will just hope it all works out I guess.
Flawless and quick!
by John Greenstone on 2019/04/17 17:05
I only wish US airline and other apps worked as well. Super easy to navigate and use, very intuitive and understandable. Great work!
Comments
by WendyFarrell on 2019/07/01 18:34
Sometimes confusing when adding a companion it looks like you are adding more people’s than you are.
Needs a Little Work
by Angie Verastegui on 2019/05/27 00:43
The app is pretty average - does what it’s supposed to do. My biggest problem is that it won’t let me put my boarding pass in my wallet app. That’s where I store all of my boarding passes and not being able to do so with this app is a bit of an inconvenience.
E-ticket to Wallet
by grady208 on 2019/06/26 10:42
There seems to be a problem getting the eTicket to do the wallet. When I go to do this my screen just freezes up and goes blank.?
Do not use
by rickitude on 2018/07/28 20:53
This app and company does nothing when you have a problem. The night before my scheduled SNCF train that I booked through OUI, I received notification that the station had a fire. Not only did they not help me find transportation, which cost me 650 euros for a plane ticket, they didn’t have any customer service available at 9:00 to help me find alternate methods. How frustrating in a foreign country.
Forced to update way too often!
by Rap2k on 2019/01/15 11:20
You want to get a train ticket quickly? Go to the website! Here you HAVE TO update the 90MB maybe each month (no warning, and after you've entered all the details for nothing). How about do like all other apps do??
Phone Number?
by Tankblack on 2018/08/02 05:14
Very easy to use but no option if you do not have a french phone number (that I could see).
Great app on my iPhone
by pklee on 2019/04/04 18:12
Easy to use. I made my reservation on my laptop. Then I was used the app to find and import the reservation to my iPhone. Very fast and simple.
Ease of use
by Uniquely differenterer on 2018/09/21 21:47
A lot easier than online . Would recommend
Amazing
by kikiworlwide on 2019/12/30 21:00
Ok I never write reviews on apps but this app is seriously user friendly and so simple yet not boring.. it’s a perfect balance
Great app
by Runningstronger on 2019/08/26 07:19
Well done and very intuitive - very efficient and just with the right questions
International phone number
by Crasto44 on 2019/02/21 16:14
App on iPhone does not accept any form of USA telephone number and prevents completion of purchase. I tried on my iPad Oui App and +1 number was already displayed and accepted so purchase was completed on iPad.
App forces you to install update very frequently
by fraiche12389 on 2020/04/10 06:18
I open this app once a month and every time I want to do something I get an error message and forces me to update the app. Don’t be in a rush to do something when this happens. Quite frustrating.
Fast and better
by Ken-san60 on 2019/07/06 21:28
I tried to book online and met slowness and snags. The app was the opposite: fast and smooth.
Hello stupid
by bertrandine1 on 2020/08/16 11:04
Sncf if you wish to sell a ticket from a foreign company like DB In Germany make sure you give the customer their boarding pass. Advising them to retrieve a ticket at the station like Frankfurt it is not only a waist of time but absurd and stupid. If you cannot offer this service please direct to the link like DB. A simple gesture to make you intelligent.
good app
by CLMElizabeth on 2019/04/10 07:26
Nice app, pitty it does not remember the card details and we have to enter them all the time, otherwise great
Excellent travel system
by Pettie poo on 2017/12/07 08:20
Easy to use in multiple languages. Good layout.
APP is TGV Fast
by Tiburon 53 on 2018/11/04 04:10
I like this very much. It is very intuitive and easy to use. I recommend it to everyone.
Service is not consistently good
by Kara cao on 2018/10/31 19:52
When purchase ticket, the app might crash for no reason...
App Freezes
by app freezes on ticket page on 2019/07/29 05:06
Everything works fine till you’re trying to add the tickets to your wallet. The app freezes and you can’t save.
Fast and easy
by Cocojacqueline on 2018/03/12 15:20
Booked our tickets on my cell. Very easy and super fast !
William Grafeld
by thechessmen on 2019/05/11 18:14
The best European train app! Easy to use, fast, and offers so many excellent travel options.
Wallet
by elnauman on 2019/07/17 01:04
Even after the update, I cannot import my ticket to my wallet. Please fix!
Effective and user friendly
by Matteo_07 on 2018/01/25 11:27
Works pretty well for me
Happy Traveler
by ShanghaiRick on 2019/01/29 08:20
Great app! Easy to use, easy to find trains and to buy tickets. Couldn’t be better! Parfait!
Broken
by Limeyblack on 2017/10/22 11:16
If you buy your train ticket with the language option set to English, you can't see your ticket when the language is set to French, even though you are logged in to the same account. How could anyone do that?
Developers are forcing to install the last version
by Drumi on 2019/10/06 18:50
Everything is in the title. SNCF, a (partly) public company, should not participate in planned obsolescence, i.e. by forcing people to use the last version of iOS
Easy to use
by TedR92 on 2019/05/30 15:39
First time using the on an iPad. Very simple and works like a charm
SNCF is dumb, app is fine
by money faucet on 2018/12/23 09:45
Print out your tickets on paper because these inept morons are still limping into the 21st century.
Simple to use
by Habibimio on 2018/09/18 18:24
Quick and simple to use! Loved it!
Easy
by DaddyTank on 2019/04/20 16:13
Even easier than the Japanese Fast Train App....and that says a great deal.
Almost all good
by Northern boy56601 on 2019/06/22 19:36
Easy and simple but had trouble charging my credit card and there’s no way to prepay my large baggage.
A great improvement
by Vienna Pax on 2018/01/04 17:49
Easy, smooth surfing. Easy on the eyes. Nice color coding for more clarity!
Got fined because the app is buggy
by lolosaurus on 2018/10/24 13:40
Tried to buy a ticket for my friend and i between Cannes and Nice, and the app glitched and showed me one ticket even though I was searching for two. We were in a rush and I didn’t notice, and i just got fined €50. Not happy.
Rating Trends
19,19,25,25,15,20,9,15,17,21,18,19,8,14,12,19,17,13,14,18,17,19,17,17,12,10,12,14,19,13,12,17,16,15,13,15,12,14,15,15,19,15,16,21,13,7,13,9,22,20,14,11,9,5,12,20,22,9,15,10,19,14,10,11,13,0,21,10,4,6,15,5,12,12,15,5,11,15,18,16,13,18,14,13,2,13,9,13,10,20
All Versions
5.0
22,890 total
 5
18,827
 4
3,199
 3
567
 2
107
 1
190
Current Version (88.8.1)
5.0
22,606 total
 5
18,700
 4
3,139
 3
535
 2
80
 1
152
Version History
More...