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Hootsuite - Social Media Tools
Description
Stay connected with Hootsuite on the go! Create, schedule, plan, publish, monitor, and engage with your audience from anywhere, anytime. COMPOSER Create and publish content, edit drafts, and schedule posts to all your social profiles from the palm of your hand. Let AutoScheduler publish posts automatically when there are gaps in your calendar during peak times. PUBLISHER Review and edit draft posts, see your content calendar at a glance, and tweak the timing of your content cadence. STREAMS Monitor likes, mentions, and conversations happening around topics related to your brand. INBOX Efficiently manage incoming messages from different social networks in one feed and deliver timely responses. What people are saying: "Excellent... Hootsuite's beauty is its streamlined nature." – PC Magazine "... offers unrivalled features like post scheduling and statistics tracking." – CNET "This is no doubt the best client for professional social media users" – Engadget "The app looks lovely, and if multiple [social] accounts are your thing, it works wonders." – MacWorld Hootsuite is free for up to 3 social network profiles. Upgrade to Hootsuite Professional for $29 USD per month and receive a 30-day free trial (more details below) to manage more accounts and access additional features including the mobile Inbox. Subscriptions auto-renew and will be charged to your iTunes account automatically after your free trial unless auto-renew is turned off at least 24-hours before the end of the current billing period. Any unused portion of a free trial period will be forfeited when you cancel your free trial. If you wish to cancel your account, you must do so via your iTunes Account Settings within Hootsuite by visiting the Settings page and selecting "Downgrade." If you purchase a subscription, any unused portion of a free trial period, if offered, will be forfeited. Questions? Twitter: @Hootsuite_Help Facebook: http://facebook.com/hootsuite More info: Terms of service: https://hootsuite.com/legal/terms Privacy policy: http://hootsuite.com/privacy
HS is downgrading my image quality
by Darlene_B on 2020/01/19 17:44
The mobile app version is pixelating my images so badly that I had to go back and delete posts and manually repost. The images are grainy when scheduled through the app.
This is a message to consumers
by Nick2Hawaii on 2020/01/18 18:33
Hootsuite is awesome if your trying to schedule tweets for Twitter. But HORRIBLE if you want to schedule posts for Instagram! I would instead recommend a rival app called “Buffer”. It’s literally amazing! Now I don’t know how Hootsuite is for Facebook but I bet it’s also bad because if your posts to appear on Insta and they have photos! Then the photos probably won’t appear on fb too!
Please listen to all the negative reviews
by j2006@ on 2020/01/07 04:31
I couldn’t believe the overwhelming amount of negative reviews on here. Well, they are all true. Please do your self a huge favor and stay as far away from this app as possible. Absolutely NO idea how they are rated at 4.7???
New update not good
by Jae Bird on 2019/12/19 20:39
I am unable to resize an image for Instagram on app. Unable to compress images so I am forced to constantly screenshot, instead of uploading from photo library. Very frustrating and makes the app useless since I can’t upload photos from my phone’s photos.
Not functional
by Gracee1 on 2019/12/19 19:54
Really? You can’t make carousel posts with a video online or on the app? I can even do that on my free IG planning apps.. The layout of this app (and the website) is super redundant and confusing.. My work pays for this otherwise I wouldn't dream of wasting my $ on this when theres way better, more functional services. Fix it please!!!!!!
Terrible! Don’t use!!
by Abbi1 Smith3 on 2019/12/14 16:43
Haven’t been able to post anything in weeks, and there is zero customer service support, no contact number, and no accountability from the company. I paid a year to get the discount offer, but have not been able to use the service I paid for. Hootsuite has not helped me at all, and I can’t talk to any human there, they just push you off to the side and make you run circles with some terrible email customer system they have. Don’t use this company, it’s basically a scam, they take your money, it’s works a few weeks, then it stops working and there’s no one there to help you.
Are they going to fix this?!
by cktapusoa on 2019/11/27 03:50
I can’t send anything! It fails every time I try to post. I’ve been paying for this thing for more than 5 years and I can’t get anyone from Hootsuite to respond. Maybe we should all just cancel our membership. What’s the point of paying if it doesn’t work?! Please fix it or at least let us know what’s going on!
Doesn’t work anymore
by Kym129 on 2019/11/26 12:12
This app used to be so helpful. Since the last update, every time I try to share an article, I get a “Failed to send” error. I wish they’d fix it.
Super complicated app
by unlock settings review on 2019/11/25 20:16
It supposed to be a good app, the interface it's boring and complicated, you don't know where to start and asks so many permissions just to use my Instagram, makes me feel they are invading my privacy
Unable to send your post !
by Bkhandan on 2019/11/22 20:45
Great product! Been using for years After latest update receive “Unable to send your post” error. I have to save as draft, go back in , edit the post and submit for it to with. tech support: Please help, need update Thank you
No longer reliable.
by Red Eye Special 62 on 2019/11/22 14:25
This used to be my favorite Twitter app. As of late, it’s very unstable & crashes often. Very frustrating when it’s a mere shadow of what it used to be.
New version 4.4 has major issues
by Nazoo40 on 2019/11/22 01:51
Use to love this app until recent update. Since update can’t post, keyboard disappears, engineers really did poor job on this. Disappointed
New Update Unusable
by FidoSysop on 2019/11/22 00:22
Been using this app forever but yesterday it just quit working. Used to tap Hootsuite edit the scraped text, create a short link, click to share to my Facebook page and Twitter. Used to work flawlessly now just says your post could not be sent. Tried uninstalling and reinstalling to no avail. Hopefully it’s fixed promptly 😇
Leaves a lot to be desired
by Bob the Artist on 2019/11/11 06:15
Desk top version rocks. iPad version leaves a lot to be desired.
Amazing helper, room for improvement
by 16BlackPoodle on 2019/11/05 14:43
The ability to post to multiple social media pages is absolutely amazing and I love that they have a truly free unpaid plan. That being said, improvements I would like to see: 1. The ability to post hashtags. The purpose of Auto posting and forget it, is kinda defeated if I have to go into the app to post the hashtags. 2. Make posting videos easier and give a better explanation of why the video can’t post. Ideally be able To edit to the ideal format within HS. It’s a hassle trying to edit and convert videos when I don’t know what I’m suppose to be editing the too. I don’t know what a 4:2 format is. 3. When posting across fb and IG, post the same caption. The caption I type up for IG never shows up on my FB page, so it’s just a picture that’s posted. I have to go in and paste the caption, which again, defeats the purpose.
Out of order tweets
by Tryingtorate on 2019/11/04 22:08
Displays tweets out of chronological order. Useless.
Blank screen composing
by Gfool111 on 2019/11/03 09:20
Like other reviews mentioned, cannot post as it hangs up on compose step. Need to fix as app is unusable as is
Buggy and frustrating.
by Dolly682924 on 2019/10/27 20:50
Scheduled posts work SOMETIMES if I can get past the actual scheduling page. Every time I try to schedule a post after fixing my images aspect ratio, the app freezes. I deleted the app and reinstalled and it still isn’t working.
D Blankenship
by dtb143 on 2019/10/21 18:07
I have use this app for a couple of years and just renewed for a year may have been a mistake. Posting from my mobile has become a nightmare. I create the post 4 or 5 times and get a blank white screen just before posting loosing the post completely. It happens every time now!!!! So frustrating.
Atrocious customer service. STILL CHARGED AFTER CANCELLING FREE TRIAL!
by SamLane23 on 2019/10/18 16:57
I tried a free trial version and cancelled my free trial within one week of use. Hootsuite's platform was not as user friendly and had a few glitches. The worst part about Hootsuite was although I had cancelled my free trial, I was still charged the yearly rate. I spent days trying to get customer service on the phone and to respond to my emails with only ONE response that was far from helpful. They have NO record of me being charged, though my bank statement says otherwise. Scam? Customer Service is ATROCIOUS. I will never use this platform again. I am still waiting for Customer Service to respond to my refund request......
iOS13
by Connor 35000 on 2019/10/14 05:46
Does not work at all with iOS 13 update
Horrible
by Pureart on 2019/10/08 12:46
What the what seriously the app is not working on ios13. I have nothing good to say about it. My feeds are gone and I cannot get them to load. The interface has changed and it’s not intuitive at all!!! I’m not tech challenged and this is just horrible fix the bugs like yesterday!!!
Unauthorized charge
by carteltactical on 2019/10/06 08:21
I had a paid subscription that was discounted for a trial, i cancelled it well before it renewed but they still charged me the renewal over a month later. Horrible app
Used to love. Not anymore.
by Trickynikki33333 on 2019/10/04 14:56
This used to make my life so much easier as a social media manager. Now, when I schedule posts they don’t push through but show they’ve been “published.” That causes me to have to go back in & recreate the post manually, wasting time. I waited to leave a poor review and reached out for support over a month ago on this issue. I never got contacted by anyone. I reached out again 9/30, still nothing. ZERO SUPPORT. Deleting the app. I found another one to use that works as it says.
iOS 13.1.2 Crashes
by DuaneH12345 on 2019/10/03 05:01
Just updated to iOS 13.1.2 and now the app no longer opens. Just a white, blank page. Restarted phone. Deleted and re-installed app. No joy.
Crashes!
by indy360 on 2019/10/02 17:48
I own an iPhone 6s Plus and a iPad Pro 10.5”. With the update just released today, the app crashes on BOTH devices. It’s unusable. Please fix ASAP’
Doesn’t allow me to post videos in Instagram
by Flapjacklc on 2019/09/30 12:09
This works for photos but not videos.
Be aware - you will be charged continuously charged
by Syamaz02 on 2019/09/20 18:13
Even you “cancelled” on plan, you will be still charged. They make it complicated on purpose. For those struggle to cancel it, go to your iPhone setting, iTunes and App stores, Subscriptions then delete Hootsuite.
NOPE.
by Saylarjerry on 2019/09/12 18:41
Spent hours scheduling posts for the whole month. They all randomly disappeared, and now it will not allow me to make any new posts. Hours of work down the drain. Save yourself the trouble and use Buffer.
Where did stickers go? 🦉
by Lord Santechnik on 2019/09/10 20:08
After one of July 2019 updates, cute owl stickers for iMessage I used a lot disappeared( The developer support over at Twitter has pointed out on Apple, while all other 3rd party app stickers I have still are at hand and my disposal. I can extract a few recently used in chats owls to re-send, though, but where the plugin did go??? 🥺 The app updates so far proved to be worthless.
Worst possible app
by uoduckforlife on 2019/09/03 01:53
I could rant, swear and otherwise excoriate Hootsuite for the multiple ways in which it fails, but you don’t really need to know all that. Just use Buffer instead. Please. For your sake. For your health. Save your blood pressure and your time; use something else to schedule social media.
Worthless
by chasegentry on 2019/08/17 15:56
DO NOT DOWNLOAD
Suspicious login
by Highly_viscous on 2019/08/16 05:37
Couldn’t log into anything. Waste of time. Tried for 15 minutes. Loggined In, changed password, got security code, logged in, suspicious login, sent another security code, waste of time. Edit: the app Later had the same problem, so I can’t be pist at this app.
Terrible!
by Crystaleyzd on 2019/08/14 14:33
I created numerous posts and schedule them at particular times and it never posted them. I called the customer service line and they hung up on me after I waited on hold for 40 minutes. I can’t see how they have good reviews at all as this app doesn’t even work.
Wish I could use
by keekkssss on 2019/08/12 23:21
I’ve heard great reviews about Hootsuite but unfortunately cannot get past the “suspicious” login page. The app does not let me click the “send e-mail” button when stating it needs to send a code in order for me to use.
Terrible can’t use
by Blahhh272 on 2019/08/11 08:34
It asks me to verify it’s me at the login by sending a text or Email but doesn’t send the text or email and app crashes . I can’t even use the app
Instagram
by Barlarys on 2019/08/11 03:12
No vincular mi instagram con la app
What is this even?
by magicalshannonmarie on 2019/08/10 11:46
I’ve heard good things about this app, but it won’t even let me connect my Instagram account. It just logs me on to the Instagram website through the Hootsuite app. Not helpful, will be deleting.
Won't let me add Instagram account
by Ashell2019 on 2019/08/03 14:07
Every time I log in to Instagram account, it just logs me in to Instagram on browser. It won't add the account to Hootsuite.
Very difficult and confusing
by WHOOP123 on 2019/07/31 23:07
I logged into my businesses Instagram page 4 different times for the app to only let me use Instagram and hit cancel. It wouldn’t add my account. Similarly, I could log in to my personal Facebook but not my businesses Facebook page. The app claims to allow me to do both things and allowed neither, so it’s useless
I hate this thing!!
by Muzikchyk on 2019/07/30 22:42
I can never sign into my account. I tried 15 times and I still can’t. I tried resetting my password. Didn’t work. I tried signing up for a new account. That didn’t work either and the help desk was no help at all. I do not recommend this app it just makes me frustrated!!
Really buggy!
by Lucky15234 on 2019/07/30 06:21
I have downloaded this app a few times now since they sound like they are the biggest in the game. I have a few accounts but everytime I download something doesn’t work. Alot of times things look like they are loading and I wait.. and wait... and wait somemore. I have event tried upgrading and that just seems to load indefinitely. A real shame, I suggest look elsewhere until they figure it out.
A huge disappointment
by SHONDA1214 on 2019/07/23 14:39
I downloaded this app to help me manage my Instagram app. It’s a huge disappointment when it won’t even allow me to do the authentication step. I keep clicking the button to have the code sent to me and it frozen. I can’t even log into the app. I tried logging in using the “get app” option and it won’t log in that way either. It was a huge disappointment and waste of time.
Could be better.
by shafaekae21 on 2019/07/17 21:32
This app is good for posting to Twitter and Facebook. But what’s the point if you still have to post to Instagram manually? For busy people that want to post to Instagram, this is not the app.
Not for Instagram Users
by zprm on 2019/07/14 18:19
Works for Facebook but not for Instagram.
Eh. It’s ok!
by bbrew88 on 2019/07/09 18:57
I have a business account with instagram, but this app doesn’t automatically post to your social media outlets like it says. It only sends you a notification within the HootSuite app. A little disappointing, but I can only assume that it doesn’t do that feature until you actually pay for a subscription, which is understandable. Other that that, it’s ok.
Completely unresponsive support staff
by maxcino on 2019/07/09 12:37
Emails went unrealized now for over a week. App keeps missing scheduled posts and only shows posts that we had to manually post after the app did not post. Response from staff was more of an auto generated “try reconnecting your account. Sorry we are very busy at the moment”. Trying to get my money back after signing up for a year based on all of these reviews. I never write reviews, but the customer service experience has really offended me. For the amount of money they charge, you’d think they could reply
Frozen
by KeeziaTheGreat on 2019/07/08 22:49
I wanted to like this app and given it had so many great reviews I thought I would but not the case. It froze every single time I used it. Froze opening the app, close out. Open again and it works briefly and then freezes again, close out. Beyond annoying it’s so glitchy. Can’t even use the functions because you have to continually close and start over.
Instagram
by Chronic_cricket on 2019/07/01 07:16
I tried to reach out and report this but I cannot add my second Instagram to the app. It keeps saying the pass word is wrong and I know 100% it is not wrong .
Scam!
by DKenjie on 2019/06/27 21:14
Don’t download or set up! Will steal your money!!!! Haha I like how they have 4.6. Clearly purchasing reviews. I set up my account online through my Facebook. Unknowingly they pulled my info from PayPal and have been charging me for months. When I brought up that I have not been using their service they told me their backwards policy can only refund one month. Don’t download.
Fix your broken app
by RIP Uber on 2019/06/25 02:54
I had been told this was the best app to use for a social management system, yet after repeatedly making content for instagram and it disappearing, I’m fed up with it. I created a post and had it scheduled. I decided to set a different time and went back to adjust it, but the post was gone. I thought “that’s weird” but I just remade it but once again it didn’t exist. Fix your app.
Cant use on Facebook
by Rese5ft10 on 2019/06/20 14:51
Tried to post to my personal Facebook profile and it wouldnt let me. Contacted the developer and was told “Facebook does not allow us to post on personal profiles due to a API limitations, we can only post on Facebook pages.” What a waste of an app! UNINSTALLED
Free Version is Useless
by Sugarshoxcrafts on 2019/06/12 14:44
The free version is useless if you want to manage more than one social network. The point of this program was to handle multiple networks at once. Ill never pay them to upgrade for the original premise of the program. I’ll manage it on my own.
Questionable
by Cody W929 on 2019/06/11 14:07
Hello, if the people who designed this app are reading this, it would mean a lot for a response. For 3 weeks I’ve been trying to set up direct media publishing, and I’m following all of the steps to do so. I have an Instagram business account, which is linked to Hootsuite and Facebook. But whenever I try to enable direct media publishing, it will take me to Facebook and say that I need to try again later. Everything is correct. The password, phone number, email, and everything. If you can please help me out, that would be splendid.
Confused...?
by Aubni123 on 2019/06/09 04:48
This app seems to be buggy. First, I couldn’t access my Insta. Which finally got resolved miraculously— seriously, I don't even know how it got fixed 🤷🏼‍♀️ Maybe just sheer determination and grit made it work? Anyways, I then couldn’t add my “streams” for my YouTube... now that one hasn’t been resolved still 🤦🏼‍♀️ The kicker? I’ve only had this app downloaded for a mere 30 minutes and it’s already driving me bonkers. I don’t usually leave reviews, and I’ll happily update this one once I get some resolutions. Good luck 👍🏻
Hard to use
by susan123543 on 2019/06/05 21:22
Not liking this so far. I use it with Amplify and it won’t accept more than my 2 social media’s and they keep disappearing. I have to keep signing on through my personal email and when I try to add my business email it says it doesn’t exist. For the money I paid through Amplify. I won’t do this again.
Nice interface but broken
by Notapaidreviewer on 2019/06/05 07:56
Hardly ever updates your timeline until you uninstall and reinstall. Then it breaks again a few days later. Users with quasi grandfathered accounts lose access to streams if you remove them. This isn't disclosed anywhere. No transparency.
A joke
by Skydovva on 2019/06/05 06:04
The interface doesn’t work and made me go through multiple Instagram login attempts all of which somehow were “suspicious” and did not allow me to add any social media. Yeah, you lost a user forever. Yuck
Great potential but...
by Steinramm on 2019/06/04 12:00
Shame, this app has a great potential but it's buggy and certain things are not intuitive, others can be better. I can make a list of at least 10 features that can me improved, but I can't believe that folks who made this app aren't aware of it. Looks like mobile version is not the priority...
No longer auto schedules posts.
by jkh1 on 2019/06/02 15:41
Hootsuite continues to remove features from the free version making it less functional unless you pay them for the features you used to have.
What happened
by OompaLoompa29 on 2019/05/27 14:44
Hootsuite used to be a great scheduling tool but now the app logs you out automatically and makes it impossible to log back in. Total disappointment!!
Stupid app
by Wreckreational on 2019/05/26 14:30
Pure Waste of Time!!! Post yourself, this app is crap!!!
Crash and Crash again
by TechnoAddiction on 2019/05/20 21:48
Totally instable. The shortcut to publish content freezes news applications every 2 minutes. It is impossible to use properly this application. I switched to Buffer.
Absolutely Useless, Impossible to Cancel Subscription
by Emmbolina on 2019/05/20 12:58
What a useless, frustrating app. I understand that the Hootsuite owl is going the way of the dodo because of the new rules around privacy and social media—a shame, since this was, at some point a long time ago, a helpful app. Without the ability to schedule posts or even comment through the app, it’s literally useless. Plus the interface is clunky and confusing. I held onto my professional subscription for a few more months because of the analytics. I decided it was time to cancel it last week and could.not.cancel. The app freezes after a few steps of the cancelation process, and the “my account” page literally does not exist on the website. I tried a live chat—no response. I submitted a work ticket—no response. Finally I tried the live chat AGAIN today, and someone helped me cancel my subscription, not through the app, but manually through my AppleID. In the meantime, I was charged for another month of use of an app I won’t use one bit. Awesome. I would never recommend this app, especially not after this experience.
App only posting picture and not letting post caption on instagram
by Koriday on 2019/05/19 13:51
I can only post my pic and not my captions and it’s been like this for a few days now. It’s really annoying and looking to slide another app.
Won’t actually schedule posts
by Cary Grant fan on 2019/05/16 13:57
You get stuck in an endless cycle of pushing ‘next’, oh wait, you need to crop your photo. Done cropping your photo? Sends you back to the post. Click ‘next’ again and lo and behold I need to crop my photo. Again. Finish cropping my photo and what do you suppose happens? Oh, it sends me back to the post? Yep! And when I click ‘next’ again...you got it - try that crop feature one more time, maybe it’ll work this time.
Can’t login on app
by anm-975 on 2019/05/16 01:22
Every time I try to login from the app, it takes me to the website and gives me an error page. I was able to log into the website but when I press done, the app take me back to the sign in page. Please help!
SMH
by hisBeyonce on 2019/05/10 03:25
I downloaded the app and tried my best to figure it out.. then I scheduled two post and it logged me out.. then I reset the password 3 times and it kept saying the password or email was wrong. I just deleted the app.. I don’t know if that’s gonna stop my two post or not.. but this is some BS.
1800’s
by Mac1083 on 2019/05/05 18:17
This entire platform is a nightmare to use.
Horrible for Paying Customers
by Steelcitygirl86 on 2019/04/22 10:48
I use this to manage business accounts. “My Tweets” has been stuck on Feb 18 since Feb 18th. You cannot @ when scheduling Tweets. You have to view scheduled Tweets in publisher. Hootsuite needs to get it together. The competition is more streamlined, more intuitive and user friendly, and less expensive.
Absolute trash
by Viviria on 2019/04/17 23:36
Does literally nothing it is asked to do. Bags for notifications.
I love this app!
by Ashcabal on 2019/04/16 22:29
I normally don’t rate apps but I gotta make an exception. I handle several social media accounts for business & this app just makes it easy for you to do so! Check them out ‼️
Awesome Social tool
by Johnisgalt on 2019/04/16 03:21
Hootsuite rocks and even better with some of the latest updates. The mobile has really matured over time, really easy and powerful. Edge of Faith Magazine
So frustrating!!!!!!!
by nowheremanphotos on 2019/04/15 15:34
This app is GARBAGE. Hard to use will post things when you are trying to schedule. Just trying to send an uncropped photo to Instagram? Forget about it. It auto crops to square and if you try to record either the crop moves or the photo moves so it is almost impossible to get the crop right. This is a giant pile of crap. Immediately deleting.
Only missing a few features!
by shemaiasunflower on 2019/04/10 03:07
Hootsuite is awesome and makes my role as a social media manager so easy! I really would love to be able to schedule Instagram carousel images and videos!
Amazing!!
by AlexM19 on 2019/04/09 17:27
This app is perfect for Twitter. 😎 , able to schedule lots of tweets which is helpful.
It’d be great if Facebook would work
by 42potes on 2019/04/09 09:31
Really tho
Instagram photos
by Vijayfos on 2019/04/09 02:43
Why can't we get more than one photos to be posted on Instagram using this platform...It allow multiple photos on Facebook and Twitter, but not Instagram.
Won’t let you post aspect rations besides squares
by emmasarajameson on 2019/04/06 00:34
It’s only allowing me to post an aspect ratio of a square on my insta which is kind of ruining all of my pictures. I’m not sure if this app is worth it for me if it is removing features that are normally available when you post directly through insta.
poor follow through
by KH page on 2019/04/04 08:01
Poor follow through
Horrible.
by fjfykkvfd on 2019/04/03 22:24
I have the FREE version and I keep getting charged for it. I can’t wait to get my refund and DELETE OFF MY PHONE. This is very annoying.
Connecting Instagram Fail
by SquidBus on 2019/04/02 13:52
Multiple problems with connecting my Instagram, which is the main reason I signed up with Hootsuite in the first place. No instructions, no help, no nothing. Terrible.
Can’t figure it out.
by jlove031 on 2019/04/01 18:06
I heard great things about this app but as of yet, it’s NOT as user friendly it seems. It will let me compose but won’t send without putting something in the “Post to” section. Every time I try NOTHING shows up. This is starting to get annoying. If I can ever figure it out. I will give a better review. But until then...this isn’t even worth the one star.
Easy
by Jbuzz1130 on 2019/03/27 11:48
Great app and easy to use. I would only add the upload of video to be possible. But otherwise a fantastic tool.
Can’t delete
by Les_Pirate on 2019/03/25 19:18
There is no way to delete my account. I followed instructions but it tells me my account by the email address does not exist when it does. It clearly shows on my settings with the correct email address. So frustrating because I do not want this app having access to my accounts after reviewing how it works. Do NOT recommend!
Constant post failures
by dewdiddley on 2019/03/24 22:20
Despite preparing content exactly to Hootsuite requirements and guidelines posts still keep failing. Their customer service says they’re having similar complaints and that they’re working on it but it’s been 3 weeks with no improvement and little communication from Hootsuite. I can’t rely on Hootsuite.
Good, but need more posts
by Climberwally on 2019/03/24 11:07
Good App and site, but should be able to schedule more then 30 posts.
Updates
by Mr.hugsalot on 2019/03/20 12:43
We need to be able to write longer posts on twitter an post multiple pictures on Instagram since both sites have added those capabilities. Other than that I have no complaints.
Good but missing an important feature
by Alex240684 on 2019/03/20 11:22
I like Hootsuite when scheduling my posts in advance. However, I really wish I could schedule multiple pictures as the time. Hootsuite only accepts one picture. That’s the only reason I give it an average rating.
This app is now useless
by CKMichigan on 2019/03/17 23:31
I’ve been using Hootsuite for years. In February I reported no longer being able to schedule videos to Instagram business accounts via the app. (Not direct publish - SCHEDULE.) They said they were working on it, but it’s never been resolved. Now I can’t schedule images to Instagram via the app, either. And they’re disabling the mobile web interface in a few days, so my phone is essentially bricked as far as Hootsuite and Instagram are concerned.
I can live my life while serving my people well!
by Think Time on 2019/03/13 05:11
I can keep up with the social media marketing world when I only have a little time to put towards it. Hootsuite allows me to easily send communications to multiple social sites with one click. And the customized scheduling is my favorite.
Anticlimactic... prepare to waste your time
by Matt87r on 2019/03/12 00:59
I sat there and tried like four times to upload a video over and over again. Could never get the app to post anything. Total waste of time.
Doesn’t work properly for insta!
by whimi1211 on 2019/03/10 07:52
Why am I not able to schedule Instagram post?! It keeps trying to force me to select an “aspect” ratio for photos while cropping out half the image! Posted the same image to Instagram with no problems! Even when I select a ratio and try to schedule it it does nothing but go right back to trying to force me to crop out my image!!! Terrible!!!
My favorite social media app
by The Duke in Austin TX on 2019/03/08 03:41
Easy to use for managing multiple social media accounts. I can use from laptop or phone. This tool allows me to be able to post to several sights for my business all at once. And I can do this immediately or schedule posts in the future. I like this feature bc when I’m in the posting mood, I can create material that shows up later. 5 stars!
Love it
by 88d29 on 2019/03/07 08:00
....,,,,,,,,,,,..... ..... ... . Love it
Best Social Management Tool
by Lnsu78 on 2019/03/06 03:26
If you need a tool this is it. Rarely an issue!
User friendly and easy to use
by osamaashoor on 2019/03/04 23:55
It saved a lot of my time.
Help!
by KEberline on 2019/03/04 20:54
I’ve been trying and trying and trying and trying to link our Instagram business account. I keep getting an error message, even though I’ve done everything required. It’s so frustrating!
Difficult to use
by You're so bain on 2019/03/04 17:03
The app is glitchy and difficult to use. It added my Facebook business profile twice using up one of my 3 accounts and the Instagram posts are not working I have to manually post them. The help section to figure out how to get them working is hard to decipher and of no help as my Instagram is already a business account and it still won’t work. I really didn’t want to switch to a business account especially with how that went with Facebook we all know Instagram is next. It’s entirely to much hassle to get working.
Ugh
by Blondieymollo on 2017/12/03 06:58
Hootsuite used to be good. I’ve been using the app for a really long time and it was very easy to schedule posts to instagram and facebook. It saved me time. But after the last update, dear lord is it hard to do anything around the app. First, my notifications to instagram started to disappear. What!? If I tapped the notification and the image just didn’t want to load, the notification and the post would disappear without posting! (Thanks). So I got angry and deleted all the scheduled posts, and lo and behold! Posts that didn’t appear on the stream were still getting posted to Facebook. 2nd What!? Now that I just keep forgetting to schedule posts, I decided to give this a try again, but ohh, it’s like they don’t want to handle my content, because the newest version simply REFUSES to upload any videos. 3rd What!? The first time I tap the video, it “pretends” to upload, then it doesn’t appear as media, then when I try to re-upload, tapping the video doesn’t do anything. It’s like the app flags it as uploaded and just doesn’t bother to try again. I tried force-closing the app, and even restarting the iPad to no avail. From a developer to another, this is unacceptable to have as a prod product. Please keep track of the bugs, and actually deal with them before posting a new version!
Little buggy, otherwise fantastic.
by Isndb on 2017/09/13 23:29
Composition interface seems a little buggy. As in, sometimes it relocates my cursor a little off from where I place it, so positioning it correctly can be a burden. That aside, it's a great, streamlined solution to a complex gig. I manage all the social media for my band (as well as some other pages), and this app allows me to engage with audiences WAY easier than trying to schedule Facebook posts in one app, using desktop Twitter ads to schedule posts, and just flat out try to remember to post to Insta. This makes things way easier. 5/5 of the bugs get fixed.
Don’t Get Tricked!!!!
by Nikki on IG on 2019/02/06 02:11
Absolutely despicable!! I signed up for the 30-day free trial and immediately was not happy. It’s great that you can schedule posts but a message went up within the week saying that the app would no longer be able to support location services (meaning I can’t tag the location). Soon after, I got a notification saying hashtags would not be supported. I’m not sure that any of these things actually ceased to be supported but the doubt was enough for me to stop using the product. I tried to cancel but of course there was no clear way to cancel so I waited for the warning email that is promised on the website Q&A section, figuring there might be some instructions there. Suddenly I am charged and my bank calls to ask if it’s a fraudulent charge. Of course it is!!! But they can’t hold the money bc I didn’t know you should use a debit card for free trials. I went to customer service and they put it on me saying I’m “responsible for managing” my card. I was lead to believe I would get the email and I could manage the account from there but I never did receive that email. No responsibility was taken on their part and I have screenshots of everything to prove that they did not deliver what they promised and I should not have to pay for something that was not agreed upon. Anyway, get FOLLOW ADDER instead. It’s much more reasonably priced and does more work for you. It supports hashtags. Oh and they don’t lie!
Scam
by Bedtime listener on 2018/09/27 18:59
I signed up and downloaded Hootsuite and never could figure out how to use it. Whatever, that’s fine, but I’ve tried on my own to cancel through the app and thought I’d cancelled. Looked at my bank account today and it seems I’ve been being billed for a while. I contacted them by email asking twice to have my account cancelled. Both times was told I have to do it online. I go to the mobile version of the site, can’t cancel. I changed it to desktop mode and it’s so buggy I still couldn’t find a way to cancel. Called their service number, sat on hold for 10 min and then left a message. They say they’ll call back “in order of your call” and it’s been 2 hours during their business time. I’ve spent most of my day just trying not to be charged again and I’m still apparently signed up :/
Pointless
by Thedrunkencraftsman on 2018/08/23 18:28
My Instagram app hasn't been letting me login but the account is alive and well. I downloaded Hootsuite so I could continue posting in the meantime. I successfully logged in and set up my account. The app incessantly asked me at every move to allow notifications, which I really didn't want. I thought as long as I kept declining, it would go away. I finally made my first post but before it would let me post it, it actually forced me to enable push notifications. Finally, I got my post scheduled. I checked the account after the time it was supposed to post, and nothing. I checked my "scheduled posts" and it was no longer in there. So I did all of this again, and nothing. After 4 attempts, I have gotten nothing out of the app, just wasted a bunch of time recreating the same post several times. If this is user error somehow, happy to remove this review, but I received a "scheduled post confirmation" and nothing ever posted.
Good But Not Straight Forward
by Tori516 on 2018/03/19 03:47
Downloaded because it can schedule and post to IG automatically for you. However there are caveats: you MUST have a business profile, and Facebook Page linked. I switched, then was forced to create a brand new page because for some reason the one I already made couldn’t be found (the new one is only with my name and nothing else, which seems useless). After trying to schedule a photo the first time I discover it can only post SQUARE images, so I had to crop before I could upload. IG doesn’t restrict you to square only images anymore, HootSuite needs to get with the times on that. The most annoying part is there were not troubleshooting pages on their site, I just had to keep fiddling with the app and my accounts to resolve the issues.
Absolute, steaming TRASH
by iOSpowerUser305 on 2018/09/11 19:41
So I made a new hootsuite account because I started managing social media from another account. I added the Instagram account I needed to manage like I normally would, and it said the account needed to be transferred over from my old hootsuite account. Simple. I logged in and did the transfer. Now, this instagram account recently had its handle changed, but the hootsuite app is reading it by it’s old handle. Weird. I scheduled a post anyway and low and behold the thing spazzes out and doesn’t post, sending me an error email. I decide to remove the IG account and try to add it again, start fresh. When I try to re-add it, IT SAYS I ALREADY OWN THE ACCOUNT. LIKE WHAT? IS THERE NO COMPETENT PROGRAMMER ON YOUR TEAM HOOTSUITE? YOUR APP CAN’T READ A SIMPLE NAME CHANGE ON AN INSTAGRAM PROFILE LET ALONE LET ME DELETE AND RE-ADD SAID PROFILE? I MEAN COME ON, MAN. If I could give a score worse than 1 stars I totally would. Going to Sprout Social from here. Deuces ✌🏼
Terrible
by JrzJen on 2018/12/24 19:11
Every month you lose more features and functionality. They’ve yet to recover from the 8/1 FB API change. As they’re tied to API’s they are limited by what platforms do. But the worst part... they mute you on Twitter when you have complaints, issues, they shut off chat functionality during the api change. In the middle of the disaster they stopped offering phone support, and that was AFTER someone from support went in to my account, tried to fix things, said he couldn’t and he’d call back, my posts started CROSS POSTING after that and I got fired by a client. (He never called back.) They REFUSED to acknowledge any of this was going on despite TRADE PUBLICATIONS reporting on it. 17 Senior staff members jumped ship. And they kept selling their product and taking OUR money as though nothing was wrong. If you can afford an alternative smm software... DO IT... there is nothing about Hootsuite that is good.
Frustrating
by tracirasta on 2017/10/01 01:59
I could accept the fact that Instagram doesn't allow 3rd party posters, it still saves time to create posts in advance and it's easy enough to follow through with the reminders if you have time. The Facebook posting however completely blows up in your face if you include more than one image. It creates one post per image you include, which I did not expect. I combed through their help forum and essentially, from a phone you're SOL. Their excuses don't sit well with me. Tell me why buffer can post up to 4 images on Facebook no problem but they can't seem to arrange with Facebook a means to create one post with multiple images. It really makes you look foolish, especially if you trusted the app and didn't follow up until hours later. Thanks for spamming all my followers!
Returning customer
by Bmonty21 on 2018/03/07 16:54
Initially had Hootsuite but due to my own social media inabilities, it had not been an effective tool from my perspective. Returning to the product with clear cut objectives for my own growth goals has now made Hootsuite a much needed tool. With a better understanding of the audience I am trying to capture, Hootsuite makes perfect sense for any social media growth objective. Hoping I will have to buy the upgraded version sooner rather than later, of course, due to their help😉. A “Can’t miss” product in my professional opinion.
Took a bit to figure out.
by lsndjsvdk on 2019/01/19 04:37
If you’re serious about growing your brand and you’re broke, I’d suggest using it. Took a bit for me to figure out but after I did, it’s cool. Would love for them to re-evaluate the calendar feature that shows the post schedule. It’s impossible to navigate. Sometimes it shows your posts in small boxes, other times it only shows your most recent one in its entirety, with no way to switch between the two. No rhyme or reason. But for a free app it’s straightforward enough.
Life Saver!
by Lost without the on 2018/01/14 13:15
Love this app! I used to just save all my photos for Instagram in drafts, but my posting time was all over the board and I'd half the time forget to share to Facebook. At first, I didn't love that Hootsuite made you go into the Instagram app to post, but you can size it, filter, and tag so it works out perfect. This has been a huge time saver and I'm able to free up space in my photos since I can upload so many to the app. I use it for work and I'd recommend it to everyone!
Questionable
by Cody W929 on 2019/06/11 14:07
Hello, if the people who designed this app are reading this, it would mean a lot for a response. For 3 weeks I’ve been trying to set up direct media publishing, and I’m following all of the steps to do so. I have an Instagram business account, which is linked to Hootsuite and Facebook. But whenever I try to enable direct media publishing, it will take me to Facebook and say that I need to try again later. Everything is correct. The password, phone number, email, and everything. If you can please help me out, that would be splendid.
Makes my social marketing So much easier!
by Spinderella95 on 2018/02/14 21:55
I am a social media noob. I normal social media consumer who happens to own a business which needs a social media presence. That means I have had to learn how to produce social media ads. I was going crazy trying to not only come up with the ads, but also getting them published to multiple social media sites. Hootsuite has made this job so much less time consuming & also gives me analytics to judge how my messages go over. Love it!!!
Lifesaver
by Govib2 on 2018/04/13 02:47
I absolutely love Hootsuite. The platform is easy to use and the scheduling option is phenomenal. You can schedule your post for the Entire week, month, etc., and let Hootsuite do the rest. Wait!! Now that IG has been added, it’s even better!! Oh, don’t forget - the App is just as good as the desktop version. Great job Hootsuite, I’m happy to have discovered such a great service. Lastly, customer service is great and was helpful in the beginning when I first started.
We Just Love This Software
by Owner Albums Remembered on 2018/04/04 16:21
As a small business owner I couldn’t be happier with this software. So many of us are afraid to mange our own posts. Yet we know our business better than anyone. Stop wasting money on a freelancer and mange this yourself. Use that freelancer for larger campaigns or strategy discussions. That’s what they’re ultimately really great at. Let them be your sounding board for idea and let them help you on the execution of those big ideas.
Money grubbers
by KRKapple on 2018/10/03 15:42
1) I sent a msg to Hootsuite support. It took OVER A MONTH to get a reply! Not acceptable - PERIOD. Especially when I got newsletters in my email from your company during that same period of time with sales offers. 🤨 2) The service has become too expensive for the general small business or in my case, nonprofit. You go from a free acct to $29 month?! And even with the 1/2 off for nonprofits the annual cost for Hootsuite is MORE than the total cost for competition with NO discount applied (Hootsuite: 29x12=348/2=174 Buffer: 145 before discount) When pennies matter to a nonprofit Hootsuite gets eliminated from consideration. 👎🏻
My favorite social media app
by The Duke in Austin TX on 2019/03/08 03:41
Easy to use for managing multiple social media accounts. I can use from laptop or phone. This tool allows me to be able to post to several sights for my business all at once. And I can do this immediately or schedule posts in the future. I like this feature bc when I’m in the posting mood, I can create material that shows up later. 5 stars!
Great app
by Corcor42 on 2018/02/20 04:05
I get tired of having to post separate social media post and thanks to Hootsuite I can update them all at once. Would’ve given 5 stars if it would let you do more than 3 accounts without having to pay extra and if you could post to Instagram without having to have an Instagram business account. Other than that I would tell everyone to get the app and they do a great job of keeping it updated to keep up with the social media apps.
Once Gold, Now Old
by fishly on 2018/01/27 05:19
I used to love Hootsuite, but the latest version is complete garbage. My scheduled instagram feed won’t load (I keep getting an error) and I no longer get reminders to copy/paste my scheduled posts to Instagram anymore, even though I have all the permissions/settings correctly in place. Also, hootsuite changed the rules so that if you don’t pay for a monthly subscription, you can’t schedule more than 30 posts in advance, which counts for each platform—so, in other words, if you’re posting to your insta+FB+Twitter once per day, you can only plan for 10 days without upgrading. Booo. I’m switching to Planoly instead.
Atrocious customer service. STILL CHARGED AFTER CANCELLING FREE TRIAL!
by SamLane23 on 2019/10/18 16:57
I tried a free trial version and cancelled my free trial within one week of use. Hootsuite's platform was not as user friendly and had a few glitches. The worst part about Hootsuite was although I had cancelled my free trial, I was still charged the yearly rate. I spent days trying to get customer service on the phone and to respond to my emails with only ONE response that was far from helpful. They have NO record of me being charged, though my bank statement says otherwise. Scam? Customer Service is ATROCIOUS. I will never use this platform again. I am still waiting for Customer Service to respond to my refund request......
Awful
by soccergurl44 on 2018/06/19 18:01
I use this app for my business and my personal accounts. I’ve updated it every time and it still does not alert me to post my personal account-only my business and it will delete my scheduled posts once the time passes to post-y’all about infuriating. It won’t allow me to edit my email on there either so i have no way of fixing that. I also can’t post more than one pic at a time on instagram. So every time i have a post scheduled that has two pics i need to go search back in my photos for what needs to be with it (hoping i still have it somewhere) so beyond disappointed with this app. Looking for a new app atm.
Amazing helper, room for improvement
by 16BlackPoodle on 2019/11/05 14:43
The ability to post to multiple social media pages is absolutely amazing and I love that they have a truly free unpaid plan. That being said, improvements I would like to see: 1. The ability to post hashtags. The purpose of Auto posting and forget it, is kinda defeated if I have to go into the app to post the hashtags. 2. Make posting videos easier and give a better explanation of why the video can’t post. Ideally be able To edit to the ideal format within HS. It’s a hassle trying to edit and convert videos when I don’t know what I’m suppose to be editing the too. I don’t know what a 4:2 format is. 3. When posting across fb and IG, post the same caption. The caption I type up for IG never shows up on my FB page, so it’s just a picture that’s posted. I have to go in and paste the caption, which again, defeats the purpose.
Missing something important
by prodbyczr on 2018/03/10 19:21
I’ve been using this app for a couple of months now and it is awesome when it comes to saving g time with scheduled posts. I have an audio community account where I post recording studios every hour. It work amazing and saves me time but it’s unfortunate that I can’t add the location of posts. If I repost a studio that’s based in Berlin, Hootsuite should be able to mark that location.
Needs Two Things for IG
by Alexander Hendrickson on 2018/06/16 23:23
1) No ability to save draft, which is needed BECAUSE 2) No way to have IG post followed up by comment with the hashtags in it. Anyone who uses IG knows that if you post your hashtags in the first comment, it’s crucial to do it as soon as possible after posting the image with caption. Schedugram does this, but they are so antiquated that they still use physical devices to post things instead of using business API... The problem is that if you schedule your posts (which is the whole point of using Hootsuite), you have to remember to log on when it auto posts so you can hurry and post your hashtag comment manually. Come on guys! Your program has got to display some thought and relevance to how people are using IG!
Hootsuite withheld info
by Qwertygirl35 on 2017/10/15 15:14
I just saw in a recent update that Hootsuite stated they saw users of the free app never used the “unlimited” feature for scheduling messages. While it’s probably my fault I did not know about that feature which I totally WOULD HAVE USED, the app NEVER EVER let you see scheduled messages beyond a certain number so it was UNCLEAR and acted as a limit. For example, I could schedule a certain number of messages and when that unknown limit was reached, only the first X number were visible. Thus, it appeared one could only schedule a finite number. So, I personally feel somewhat cheated.
Exactly what I want expect...
by Chavezthegreat on 2017/12/18 16:15
Everything in this app is intuitive and easy. The adding of account and the creation of content are all very simple tasks. The one thing that I wish it could do is actually automatically post the content to Instagram on the scheduled date and time rather than pushing a notification that allows me to copy the whole post into IG and post it like normal. If I could schedule posts and they would actually be posted without my intervention of any sort would be perfect.
Crashing! (Updated)
by Ryan Williford on 2017/10/14 12:51
This app was fine until the new update when it just keeps crashing! I can’t even get to the feedback under settings before it crashes so I will update this review once the issue is fixed to better reflect the app as a whole. Update: The crashing has stopped thus I’ve changed the score of my review!
Terrible! Don’t use!!
by Abbi1 Smith3 on 2019/12/14 16:43
Haven’t been able to post anything in weeks, and there is zero customer service support, no contact number, and no accountability from the company. I paid a year to get the discount offer, but have not been able to use the service I paid for. Hootsuite has not helped me at all, and I can’t talk to any human there, they just push you off to the side and make you run circles with some terrible email customer system they have. Don’t use this company, it’s basically a scam, they take your money, it’s works a few weeks, then it stops working and there’s no one there to help you.
They took my money and won’t respond to request for refund.
by Gwennie333 on 2018/06/06 13:47
Like a lot of people, probably, I have two Google accounts that I use regularly and often for signing into things. I signed up for the 90 day Pro trial. A couple of months later, when I had hardly used this ap (and knew it wasn’t for me) I logged in to make sure my account wasn’t set to auto-renew. It said I was already downgraded to the free account, so I thought I was good to go. A month later, I get a surprise $250 charge. I go and login and I’m still on a free account. Hm, that’s weird. Finally figured out it was auto-logging me in with my other gmail. Now TRY to get any kind of customer service from this company—you can’t! They don’t even have an email address posted. Just a form. Which they have not even auto-responded to, so I have no proof my message even went through. Horrible. It feels like a scam to trick people out of their money and give them no recourse.
One of the best
by Suicide Mike on 2018/03/20 05:00
I tested out several platforms for managing multiple social media accounts simultaneously, and Hootsuite is hands down the all around best! The number of features you get for the price is unbeatable, built in analytics help save time on third party apps. Simply put, the ROI you get when using this platform vs other platforms or not using on at all is substantial and a no-brainer!
I don’t care for the update but...
by Bonspoon Media on 2018/07/04 21:04
This app was such a joy to use... I recommended it to everyone, but since Instagram updated their terms I stopped using it. Can we get a new update please? I know you can’t violate Instagram’s terms, but do something fast. Ok, I change my mind. The app changed because of fb and insta, but it is still a great app!
Difficult to use
by You're so bain on 2019/03/04 17:03
The app is glitchy and difficult to use. It added my Facebook business profile twice using up one of my 3 accounts and the Instagram posts are not working I have to manually post them. The help section to figure out how to get them working is hard to decipher and of no help as my Instagram is already a business account and it still won’t work. I really didn’t want to switch to a business account especially with how that went with Facebook we all know Instagram is next. It’s entirely to much hassle to get working.
WORST APP, Worst Company
by meghanlundy on 2019/02/06 05:10
This was the worst app experience I have ever had. I signed up for the monthly professional subscription, but was never able to use it because Hootsuite said my account didn't exist. I of course was charged the money but was never upgrades and eventually my account was cancelled. Three weeks, multiple screen shots of my payments, and even a sent copy of my bank statement proving and showing the payment was made and they won't activate my pro account and apple won't refund my money because they say it's a Hootsuite problem!!! HORRIBLE CUSTOMER SERVICE FROM BOTH COMPANIES!!!
Awful
by Bojavdn on 2017/09/25 18:20
Awful app. I fully understand how to post on all channels and used it successfully for weeks - now all of a sudden it's deleting my scheduled posts instead of sending them. Very frustrating to be a paying customer and have hours of content-writing work lost. Technical support said 'That's weird!' and could not find an answer and then we were cut off. I can see my written posts in the 'Past Scheduled' section but of course can not simply try reposting from there. I do not recommend unless you are okay with wasted time and duplicating work.
Completely unresponsive support staff
by maxcino on 2019/07/09 12:37
Emails went unrealized now for over a week. App keeps missing scheduled posts and only shows posts that we had to manually post after the app did not post. Response from staff was more of an auto generated “try reconnecting your account. Sorry we are very busy at the moment”. Trying to get my money back after signing up for a year based on all of these reviews. I never write reviews, but the customer service experience has really offended me. For the amount of money they charge, you’d think they could reply
Need email notification
by Vince Logan on 2017/10/13 20:09
I love when I am out and about and have an idea. I can pull up the app on my iPhone and Q up a post. Most the time however I forget about it. And then my phone blows up. I would like to have an email just like on the desktop version that would notify me when my post is sent.
Trial and error
by Muir Music on 2018/03/12 22:38
So far, I love this app, but through trail & error, it’s taking me a few hours to get the hang of it. And it could take you a bit as well. But once it all clicks in your head on how to get everything set up and use it, you are going to love this app and wonder how you ever handled social media without it before!
Simple but spend some time
by ThaiVosMom on 2018/09/28 21:47
This has simplified managing multiple accounts for other businesses. The only thing is, you gotta put in the time to charge the posting format a little for each platform & make time to schedule the content. Works well!
Never notifies me to post my Instagram posts.
by Mlh_wedidntbuy on 2017/09/22 18:21
I've been using the app for at least a year maybe more and scheduling all my Instagram posts for the 3 brand profiles I manage. It worked well for a while, but now it never notifies me! Even if I open up my phone it still does nothing. It's super frustrating as I rely on it to let me know it's time to post. I've removed the app and redownloaded which fixes the problem momentarily, but after the first set of scheduled posts it stops working again. Any help or insight would be appreciated.
Poor customer service
by mommiesmunchies on 2018/07/25 19:16
I bought the app a few months ago. I emailed customer service numerous times for automated response each time. I called and spoke to someone and then received an invoice even though I already purchased the business plan that is not working because they still have it in their system as the free version. It is impossible to get a hold of anyone to remedy any problem. DON’T pay for the service because you won’t get it. I even tried to get apple involved and they refused to get involved. RIDICULOUSLY FRUSTRATING!!!!!!!!!
Impossible to do anything
by Only nickname that's not taken on 2018/06/02 15:53
This is the absolute most confusing app I’ve ever used. I don’t usually leave reviews on the App Store, but c’mon Hootsuite, please... you have to figure this out because your website is unusable on mobile, too. I love your service. I use it in my desktop. But I can’t figure out how to do anything on mobile. I had a mysterious error that I had to fix right away and tried editing my post, viewing the streams, and... whatever I tried to do, I couldn’t do it! And if I can’t use something on mobile it’s dead to me.
Notch Below The Rest
by DaBunkster on 2018/01/22 02:55
They need to update this app as I can't post using the scheduler because the notch on my iPhone X gets in the way. In addition, the integration between devices is terrible. I've had scheduled post disappear when I go to post from a different device and actually end up causing me MORE work. Not what I wanted for managing my multiple Instagram accounts! I cannot schedule post from my ipad because I cannot select pictures from my library even though the app has been given permissions. Just terrible....
Life changing
by kjohnson106 on 2018/11/22 13:48
This app has been life changing! Literally! I can set a review for everyday! When owning your own business you don’t have time to do a lot during the day so posting on social media is hard! However, with hootsuite I can set as many posts each day while I’m laying in bed!
I use it ALL the time!
by nadiajeantaalbi on 2018/03/26 02:46
This is a wonderfully easy app and with the new update it has been even faster! I use multiple accounts and set up weekly promotions and it is so much better than Buffer and the other apps you have to pay for. Get it. Use it.. You will love it...!
I can live my life while serving my people well!
by Think Time on 2019/03/13 05:11
I can keep up with the social media marketing world when I only have a little time to put towards it. Hootsuite allows me to easily send communications to multiple social sites with one click. And the customized scheduling is my favorite.
Photo quality posting issues?
by Mansie35 on 2018/04/15 18:38
Anyone have issues with scheduling posts of photos you take on your phone? I’m tired of being told that my photo I took isn’t at a resolution that IG accepts yet I can post that photo directly to IG. And there’s no rhyme or reason with the photos I take. The photos are taken from my IPhone the same way every time where I get error messages for some and not others.
Great platform
by drugtanyg on 2018/08/29 10:28
I like the option of posting on many platforms at one time. It’s convenient and can make your life easier especially with the busy schedule. They are very user-friendly and have various options to upgrade if you like.
A Must Have For Any Social Media Manager!
by BasicWitch101 on 2018/02/24 21:53
I really wasn’t aiming to be a social media manager, but things just happen sometimes, and HootSuite has made my job 10x easier. It is super easy to manage posting schedules and now that you can direct publish to Instagram things have just got even better!
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Hootsuite - Social Media Tools
Description
Stay connected with Hootsuite on the go! Create, schedule, plan, publish, monitor, and engage with your audience from anywhere, anytime. COMPOSER Create and publish content, edit drafts, and schedule posts to all your social profiles from the palm of your hand. Let AutoScheduler publish posts automatically when there are gaps in your calendar during peak times. PUBLISHER Review and edit draft posts, see your content calendar at a glance, and tweak the timing of your content cadence. STREAMS Monitor likes, mentions, and conversations happening around topics related to your brand. INBOX Efficiently manage incoming messages from different social networks in one feed and deliver timely responses. What people are saying: "Excellent... Hootsuite's beauty is its streamlined nature." – PC Magazine "... offers unrivalled features like post scheduling and statistics tracking." – CNET "This is no doubt the best client for professional social media users" – Engadget "The app looks lovely, and if multiple [social] accounts are your thing, it works wonders." – MacWorld Hootsuite is free for up to 3 social network profiles. Upgrade to Hootsuite Professional for $29 USD per month and receive a 30-day free trial (more details below) to manage more accounts and access additional features including the mobile Inbox. Subscriptions auto-renew and will be charged to your iTunes account automatically after your free trial unless auto-renew is turned off at least 24-hours before the end of the current billing period. Any unused portion of a free trial period will be forfeited when you cancel your free trial. If you wish to cancel your account, you must do so via your iTunes Account Settings within Hootsuite by visiting the Settings page and selecting "Downgrade." If you purchase a subscription, any unused portion of a free trial period, if offered, will be forfeited. Questions? Twitter: @Hootsuite_Help Facebook: http://facebook.com/hootsuite More info: Terms of service: https://hootsuite.com/legal/terms Privacy policy: http://hootsuite.com/privacy
HS is downgrading my image quality
by Darlene_B on 2020/01/19 17:44
The mobile app version is pixelating my images so badly that I had to go back and delete posts and manually repost. The images are grainy when scheduled through the app.
This is a message to consumers
by Nick2Hawaii on 2020/01/18 18:33
Hootsuite is awesome if your trying to schedule tweets for Twitter. But HORRIBLE if you want to schedule posts for Instagram! I would instead recommend a rival app called “Buffer”. It’s literally amazing! Now I don’t know how Hootsuite is for Facebook but I bet it’s also bad because if your posts to appear on Insta and they have photos! Then the photos probably won’t appear on fb too!
Please listen to all the negative reviews
by j2006@ on 2020/01/07 04:31
I couldn’t believe the overwhelming amount of negative reviews on here. Well, they are all true. Please do your self a huge favor and stay as far away from this app as possible. Absolutely NO idea how they are rated at 4.7???
New update not good
by Jae Bird on 2019/12/19 20:39
I am unable to resize an image for Instagram on app. Unable to compress images so I am forced to constantly screenshot, instead of uploading from photo library. Very frustrating and makes the app useless since I can’t upload photos from my phone’s photos.
Not functional
by Gracee1 on 2019/12/19 19:54
Really? You can’t make carousel posts with a video online or on the app? I can even do that on my free IG planning apps.. The layout of this app (and the website) is super redundant and confusing.. My work pays for this otherwise I wouldn't dream of wasting my $ on this when theres way better, more functional services. Fix it please!!!!!!
Terrible! Don’t use!!
by Abbi1 Smith3 on 2019/12/14 16:43
Haven’t been able to post anything in weeks, and there is zero customer service support, no contact number, and no accountability from the company. I paid a year to get the discount offer, but have not been able to use the service I paid for. Hootsuite has not helped me at all, and I can’t talk to any human there, they just push you off to the side and make you run circles with some terrible email customer system they have. Don’t use this company, it’s basically a scam, they take your money, it’s works a few weeks, then it stops working and there’s no one there to help you.
Are they going to fix this?!
by cktapusoa on 2019/11/27 03:50
I can’t send anything! It fails every time I try to post. I’ve been paying for this thing for more than 5 years and I can’t get anyone from Hootsuite to respond. Maybe we should all just cancel our membership. What’s the point of paying if it doesn’t work?! Please fix it or at least let us know what’s going on!
Doesn’t work anymore
by Kym129 on 2019/11/26 12:12
This app used to be so helpful. Since the last update, every time I try to share an article, I get a “Failed to send” error. I wish they’d fix it.
Super complicated app
by unlock settings review on 2019/11/25 20:16
It supposed to be a good app, the interface it's boring and complicated, you don't know where to start and asks so many permissions just to use my Instagram, makes me feel they are invading my privacy
Unable to send your post !
by Bkhandan on 2019/11/22 20:45
Great product! Been using for years After latest update receive “Unable to send your post” error. I have to save as draft, go back in , edit the post and submit for it to with. tech support: Please help, need update Thank you
No longer reliable.
by Red Eye Special 62 on 2019/11/22 14:25
This used to be my favorite Twitter app. As of late, it’s very unstable & crashes often. Very frustrating when it’s a mere shadow of what it used to be.
New version 4.4 has major issues
by Nazoo40 on 2019/11/22 01:51
Use to love this app until recent update. Since update can’t post, keyboard disappears, engineers really did poor job on this. Disappointed
New Update Unusable
by FidoSysop on 2019/11/22 00:22
Been using this app forever but yesterday it just quit working. Used to tap Hootsuite edit the scraped text, create a short link, click to share to my Facebook page and Twitter. Used to work flawlessly now just says your post could not be sent. Tried uninstalling and reinstalling to no avail. Hopefully it’s fixed promptly 😇
Leaves a lot to be desired
by Bob the Artist on 2019/11/11 06:15
Desk top version rocks. iPad version leaves a lot to be desired.
Amazing helper, room for improvement
by 16BlackPoodle on 2019/11/05 14:43
The ability to post to multiple social media pages is absolutely amazing and I love that they have a truly free unpaid plan. That being said, improvements I would like to see: 1. The ability to post hashtags. The purpose of Auto posting and forget it, is kinda defeated if I have to go into the app to post the hashtags. 2. Make posting videos easier and give a better explanation of why the video can’t post. Ideally be able To edit to the ideal format within HS. It’s a hassle trying to edit and convert videos when I don’t know what I’m suppose to be editing the too. I don’t know what a 4:2 format is. 3. When posting across fb and IG, post the same caption. The caption I type up for IG never shows up on my FB page, so it’s just a picture that’s posted. I have to go in and paste the caption, which again, defeats the purpose.
Out of order tweets
by Tryingtorate on 2019/11/04 22:08
Displays tweets out of chronological order. Useless.
Blank screen composing
by Gfool111 on 2019/11/03 09:20
Like other reviews mentioned, cannot post as it hangs up on compose step. Need to fix as app is unusable as is
Buggy and frustrating.
by Dolly682924 on 2019/10/27 20:50
Scheduled posts work SOMETIMES if I can get past the actual scheduling page. Every time I try to schedule a post after fixing my images aspect ratio, the app freezes. I deleted the app and reinstalled and it still isn’t working.
D Blankenship
by dtb143 on 2019/10/21 18:07
I have use this app for a couple of years and just renewed for a year may have been a mistake. Posting from my mobile has become a nightmare. I create the post 4 or 5 times and get a blank white screen just before posting loosing the post completely. It happens every time now!!!! So frustrating.
Atrocious customer service. STILL CHARGED AFTER CANCELLING FREE TRIAL!
by SamLane23 on 2019/10/18 16:57
I tried a free trial version and cancelled my free trial within one week of use. Hootsuite's platform was not as user friendly and had a few glitches. The worst part about Hootsuite was although I had cancelled my free trial, I was still charged the yearly rate. I spent days trying to get customer service on the phone and to respond to my emails with only ONE response that was far from helpful. They have NO record of me being charged, though my bank statement says otherwise. Scam? Customer Service is ATROCIOUS. I will never use this platform again. I am still waiting for Customer Service to respond to my refund request......
iOS13
by Connor 35000 on 2019/10/14 05:46
Does not work at all with iOS 13 update
Horrible
by Pureart on 2019/10/08 12:46
What the what seriously the app is not working on ios13. I have nothing good to say about it. My feeds are gone and I cannot get them to load. The interface has changed and it’s not intuitive at all!!! I’m not tech challenged and this is just horrible fix the bugs like yesterday!!!
Unauthorized charge
by carteltactical on 2019/10/06 08:21
I had a paid subscription that was discounted for a trial, i cancelled it well before it renewed but they still charged me the renewal over a month later. Horrible app
Used to love. Not anymore.
by Trickynikki33333 on 2019/10/04 14:56
This used to make my life so much easier as a social media manager. Now, when I schedule posts they don’t push through but show they’ve been “published.” That causes me to have to go back in & recreate the post manually, wasting time. I waited to leave a poor review and reached out for support over a month ago on this issue. I never got contacted by anyone. I reached out again 9/30, still nothing. ZERO SUPPORT. Deleting the app. I found another one to use that works as it says.
iOS 13.1.2 Crashes
by DuaneH12345 on 2019/10/03 05:01
Just updated to iOS 13.1.2 and now the app no longer opens. Just a white, blank page. Restarted phone. Deleted and re-installed app. No joy.
Crashes!
by indy360 on 2019/10/02 17:48
I own an iPhone 6s Plus and a iPad Pro 10.5”. With the update just released today, the app crashes on BOTH devices. It’s unusable. Please fix ASAP’
Doesn’t allow me to post videos in Instagram
by Flapjacklc on 2019/09/30 12:09
This works for photos but not videos.
Be aware - you will be charged continuously charged
by Syamaz02 on 2019/09/20 18:13
Even you “cancelled” on plan, you will be still charged. They make it complicated on purpose. For those struggle to cancel it, go to your iPhone setting, iTunes and App stores, Subscriptions then delete Hootsuite.
NOPE.
by Saylarjerry on 2019/09/12 18:41
Spent hours scheduling posts for the whole month. They all randomly disappeared, and now it will not allow me to make any new posts. Hours of work down the drain. Save yourself the trouble and use Buffer.
Where did stickers go? 🦉
by Lord Santechnik on 2019/09/10 20:08
After one of July 2019 updates, cute owl stickers for iMessage I used a lot disappeared( The developer support over at Twitter has pointed out on Apple, while all other 3rd party app stickers I have still are at hand and my disposal. I can extract a few recently used in chats owls to re-send, though, but where the plugin did go??? 🥺 The app updates so far proved to be worthless.
Worst possible app
by uoduckforlife on 2019/09/03 01:53
I could rant, swear and otherwise excoriate Hootsuite for the multiple ways in which it fails, but you don’t really need to know all that. Just use Buffer instead. Please. For your sake. For your health. Save your blood pressure and your time; use something else to schedule social media.
Worthless
by chasegentry on 2019/08/17 15:56
DO NOT DOWNLOAD
Suspicious login
by Highly_viscous on 2019/08/16 05:37
Couldn’t log into anything. Waste of time. Tried for 15 minutes. Loggined In, changed password, got security code, logged in, suspicious login, sent another security code, waste of time. Edit: the app Later had the same problem, so I can’t be pist at this app.
Terrible!
by Crystaleyzd on 2019/08/14 14:33
I created numerous posts and schedule them at particular times and it never posted them. I called the customer service line and they hung up on me after I waited on hold for 40 minutes. I can’t see how they have good reviews at all as this app doesn’t even work.
Wish I could use
by keekkssss on 2019/08/12 23:21
I’ve heard great reviews about Hootsuite but unfortunately cannot get past the “suspicious” login page. The app does not let me click the “send e-mail” button when stating it needs to send a code in order for me to use.
Terrible can’t use
by Blahhh272 on 2019/08/11 08:34
It asks me to verify it’s me at the login by sending a text or Email but doesn’t send the text or email and app crashes . I can’t even use the app
Instagram
by Barlarys on 2019/08/11 03:12
No vincular mi instagram con la app
What is this even?
by magicalshannonmarie on 2019/08/10 11:46
I’ve heard good things about this app, but it won’t even let me connect my Instagram account. It just logs me on to the Instagram website through the Hootsuite app. Not helpful, will be deleting.
Won't let me add Instagram account
by Ashell2019 on 2019/08/03 14:07
Every time I log in to Instagram account, it just logs me in to Instagram on browser. It won't add the account to Hootsuite.
Very difficult and confusing
by WHOOP123 on 2019/07/31 23:07
I logged into my businesses Instagram page 4 different times for the app to only let me use Instagram and hit cancel. It wouldn’t add my account. Similarly, I could log in to my personal Facebook but not my businesses Facebook page. The app claims to allow me to do both things and allowed neither, so it’s useless
I hate this thing!!
by Muzikchyk on 2019/07/30 22:42
I can never sign into my account. I tried 15 times and I still can’t. I tried resetting my password. Didn’t work. I tried signing up for a new account. That didn’t work either and the help desk was no help at all. I do not recommend this app it just makes me frustrated!!
Really buggy!
by Lucky15234 on 2019/07/30 06:21
I have downloaded this app a few times now since they sound like they are the biggest in the game. I have a few accounts but everytime I download something doesn’t work. Alot of times things look like they are loading and I wait.. and wait... and wait somemore. I have event tried upgrading and that just seems to load indefinitely. A real shame, I suggest look elsewhere until they figure it out.
A huge disappointment
by SHONDA1214 on 2019/07/23 14:39
I downloaded this app to help me manage my Instagram app. It’s a huge disappointment when it won’t even allow me to do the authentication step. I keep clicking the button to have the code sent to me and it frozen. I can’t even log into the app. I tried logging in using the “get app” option and it won’t log in that way either. It was a huge disappointment and waste of time.
Could be better.
by shafaekae21 on 2019/07/17 21:32
This app is good for posting to Twitter and Facebook. But what’s the point if you still have to post to Instagram manually? For busy people that want to post to Instagram, this is not the app.
Not for Instagram Users
by zprm on 2019/07/14 18:19
Works for Facebook but not for Instagram.
Eh. It’s ok!
by bbrew88 on 2019/07/09 18:57
I have a business account with instagram, but this app doesn’t automatically post to your social media outlets like it says. It only sends you a notification within the HootSuite app. A little disappointing, but I can only assume that it doesn’t do that feature until you actually pay for a subscription, which is understandable. Other that that, it’s ok.
Completely unresponsive support staff
by maxcino on 2019/07/09 12:37
Emails went unrealized now for over a week. App keeps missing scheduled posts and only shows posts that we had to manually post after the app did not post. Response from staff was more of an auto generated “try reconnecting your account. Sorry we are very busy at the moment”. Trying to get my money back after signing up for a year based on all of these reviews. I never write reviews, but the customer service experience has really offended me. For the amount of money they charge, you’d think they could reply
Frozen
by KeeziaTheGreat on 2019/07/08 22:49
I wanted to like this app and given it had so many great reviews I thought I would but not the case. It froze every single time I used it. Froze opening the app, close out. Open again and it works briefly and then freezes again, close out. Beyond annoying it’s so glitchy. Can’t even use the functions because you have to continually close and start over.
Instagram
by Chronic_cricket on 2019/07/01 07:16
I tried to reach out and report this but I cannot add my second Instagram to the app. It keeps saying the pass word is wrong and I know 100% it is not wrong .
Scam!
by DKenjie on 2019/06/27 21:14
Don’t download or set up! Will steal your money!!!! Haha I like how they have 4.6. Clearly purchasing reviews. I set up my account online through my Facebook. Unknowingly they pulled my info from PayPal and have been charging me for months. When I brought up that I have not been using their service they told me their backwards policy can only refund one month. Don’t download.
Fix your broken app
by RIP Uber on 2019/06/25 02:54
I had been told this was the best app to use for a social management system, yet after repeatedly making content for instagram and it disappearing, I’m fed up with it. I created a post and had it scheduled. I decided to set a different time and went back to adjust it, but the post was gone. I thought “that’s weird” but I just remade it but once again it didn’t exist. Fix your app.
Cant use on Facebook
by Rese5ft10 on 2019/06/20 14:51
Tried to post to my personal Facebook profile and it wouldnt let me. Contacted the developer and was told “Facebook does not allow us to post on personal profiles due to a API limitations, we can only post on Facebook pages.” What a waste of an app! UNINSTALLED
Free Version is Useless
by Sugarshoxcrafts on 2019/06/12 14:44
The free version is useless if you want to manage more than one social network. The point of this program was to handle multiple networks at once. Ill never pay them to upgrade for the original premise of the program. I’ll manage it on my own.
Questionable
by Cody W929 on 2019/06/11 14:07
Hello, if the people who designed this app are reading this, it would mean a lot for a response. For 3 weeks I’ve been trying to set up direct media publishing, and I’m following all of the steps to do so. I have an Instagram business account, which is linked to Hootsuite and Facebook. But whenever I try to enable direct media publishing, it will take me to Facebook and say that I need to try again later. Everything is correct. The password, phone number, email, and everything. If you can please help me out, that would be splendid.
Confused...?
by Aubni123 on 2019/06/09 04:48
This app seems to be buggy. First, I couldn’t access my Insta. Which finally got resolved miraculously— seriously, I don't even know how it got fixed 🤷🏼‍♀️ Maybe just sheer determination and grit made it work? Anyways, I then couldn’t add my “streams” for my YouTube... now that one hasn’t been resolved still 🤦🏼‍♀️ The kicker? I’ve only had this app downloaded for a mere 30 minutes and it’s already driving me bonkers. I don’t usually leave reviews, and I’ll happily update this one once I get some resolutions. Good luck 👍🏻
Hard to use
by susan123543 on 2019/06/05 21:22
Not liking this so far. I use it with Amplify and it won’t accept more than my 2 social media’s and they keep disappearing. I have to keep signing on through my personal email and when I try to add my business email it says it doesn’t exist. For the money I paid through Amplify. I won’t do this again.
Nice interface but broken
by Notapaidreviewer on 2019/06/05 07:56
Hardly ever updates your timeline until you uninstall and reinstall. Then it breaks again a few days later. Users with quasi grandfathered accounts lose access to streams if you remove them. This isn't disclosed anywhere. No transparency.
A joke
by Skydovva on 2019/06/05 06:04
The interface doesn’t work and made me go through multiple Instagram login attempts all of which somehow were “suspicious” and did not allow me to add any social media. Yeah, you lost a user forever. Yuck
Great potential but...
by Steinramm on 2019/06/04 12:00
Shame, this app has a great potential but it's buggy and certain things are not intuitive, others can be better. I can make a list of at least 10 features that can me improved, but I can't believe that folks who made this app aren't aware of it. Looks like mobile version is not the priority...
No longer auto schedules posts.
by jkh1 on 2019/06/02 15:41
Hootsuite continues to remove features from the free version making it less functional unless you pay them for the features you used to have.
What happened
by OompaLoompa29 on 2019/05/27 14:44
Hootsuite used to be a great scheduling tool but now the app logs you out automatically and makes it impossible to log back in. Total disappointment!!
Stupid app
by Wreckreational on 2019/05/26 14:30
Pure Waste of Time!!! Post yourself, this app is crap!!!
Crash and Crash again
by TechnoAddiction on 2019/05/20 21:48
Totally instable. The shortcut to publish content freezes news applications every 2 minutes. It is impossible to use properly this application. I switched to Buffer.
Absolutely Useless, Impossible to Cancel Subscription
by Emmbolina on 2019/05/20 12:58
What a useless, frustrating app. I understand that the Hootsuite owl is going the way of the dodo because of the new rules around privacy and social media—a shame, since this was, at some point a long time ago, a helpful app. Without the ability to schedule posts or even comment through the app, it’s literally useless. Plus the interface is clunky and confusing. I held onto my professional subscription for a few more months because of the analytics. I decided it was time to cancel it last week and could.not.cancel. The app freezes after a few steps of the cancelation process, and the “my account” page literally does not exist on the website. I tried a live chat—no response. I submitted a work ticket—no response. Finally I tried the live chat AGAIN today, and someone helped me cancel my subscription, not through the app, but manually through my AppleID. In the meantime, I was charged for another month of use of an app I won’t use one bit. Awesome. I would never recommend this app, especially not after this experience.
App only posting picture and not letting post caption on instagram
by Koriday on 2019/05/19 13:51
I can only post my pic and not my captions and it’s been like this for a few days now. It’s really annoying and looking to slide another app.
Won’t actually schedule posts
by Cary Grant fan on 2019/05/16 13:57
You get stuck in an endless cycle of pushing ‘next’, oh wait, you need to crop your photo. Done cropping your photo? Sends you back to the post. Click ‘next’ again and lo and behold I need to crop my photo. Again. Finish cropping my photo and what do you suppose happens? Oh, it sends me back to the post? Yep! And when I click ‘next’ again...you got it - try that crop feature one more time, maybe it’ll work this time.
Can’t login on app
by anm-975 on 2019/05/16 01:22
Every time I try to login from the app, it takes me to the website and gives me an error page. I was able to log into the website but when I press done, the app take me back to the sign in page. Please help!
SMH
by hisBeyonce on 2019/05/10 03:25
I downloaded the app and tried my best to figure it out.. then I scheduled two post and it logged me out.. then I reset the password 3 times and it kept saying the password or email was wrong. I just deleted the app.. I don’t know if that’s gonna stop my two post or not.. but this is some BS.
1800’s
by Mac1083 on 2019/05/05 18:17
This entire platform is a nightmare to use.
Horrible for Paying Customers
by Steelcitygirl86 on 2019/04/22 10:48
I use this to manage business accounts. “My Tweets” has been stuck on Feb 18 since Feb 18th. You cannot @ when scheduling Tweets. You have to view scheduled Tweets in publisher. Hootsuite needs to get it together. The competition is more streamlined, more intuitive and user friendly, and less expensive.
Absolute trash
by Viviria on 2019/04/17 23:36
Does literally nothing it is asked to do. Bags for notifications.
I love this app!
by Ashcabal on 2019/04/16 22:29
I normally don’t rate apps but I gotta make an exception. I handle several social media accounts for business & this app just makes it easy for you to do so! Check them out ‼️
Awesome Social tool
by Johnisgalt on 2019/04/16 03:21
Hootsuite rocks and even better with some of the latest updates. The mobile has really matured over time, really easy and powerful. Edge of Faith Magazine
So frustrating!!!!!!!
by nowheremanphotos on 2019/04/15 15:34
This app is GARBAGE. Hard to use will post things when you are trying to schedule. Just trying to send an uncropped photo to Instagram? Forget about it. It auto crops to square and if you try to record either the crop moves or the photo moves so it is almost impossible to get the crop right. This is a giant pile of crap. Immediately deleting.
Only missing a few features!
by shemaiasunflower on 2019/04/10 03:07
Hootsuite is awesome and makes my role as a social media manager so easy! I really would love to be able to schedule Instagram carousel images and videos!
Amazing!!
by AlexM19 on 2019/04/09 17:27
This app is perfect for Twitter. 😎 , able to schedule lots of tweets which is helpful.
It’d be great if Facebook would work
by 42potes on 2019/04/09 09:31
Really tho
Instagram photos
by Vijayfos on 2019/04/09 02:43
Why can't we get more than one photos to be posted on Instagram using this platform...It allow multiple photos on Facebook and Twitter, but not Instagram.
Won’t let you post aspect rations besides squares
by emmasarajameson on 2019/04/06 00:34
It’s only allowing me to post an aspect ratio of a square on my insta which is kind of ruining all of my pictures. I’m not sure if this app is worth it for me if it is removing features that are normally available when you post directly through insta.
poor follow through
by KH page on 2019/04/04 08:01
Poor follow through
Horrible.
by fjfykkvfd on 2019/04/03 22:24
I have the FREE version and I keep getting charged for it. I can’t wait to get my refund and DELETE OFF MY PHONE. This is very annoying.
Connecting Instagram Fail
by SquidBus on 2019/04/02 13:52
Multiple problems with connecting my Instagram, which is the main reason I signed up with Hootsuite in the first place. No instructions, no help, no nothing. Terrible.
Can’t figure it out.
by jlove031 on 2019/04/01 18:06
I heard great things about this app but as of yet, it’s NOT as user friendly it seems. It will let me compose but won’t send without putting something in the “Post to” section. Every time I try NOTHING shows up. This is starting to get annoying. If I can ever figure it out. I will give a better review. But until then...this isn’t even worth the one star.
Easy
by Jbuzz1130 on 2019/03/27 11:48
Great app and easy to use. I would only add the upload of video to be possible. But otherwise a fantastic tool.
Can’t delete
by Les_Pirate on 2019/03/25 19:18
There is no way to delete my account. I followed instructions but it tells me my account by the email address does not exist when it does. It clearly shows on my settings with the correct email address. So frustrating because I do not want this app having access to my accounts after reviewing how it works. Do NOT recommend!
Constant post failures
by dewdiddley on 2019/03/24 22:20
Despite preparing content exactly to Hootsuite requirements and guidelines posts still keep failing. Their customer service says they’re having similar complaints and that they’re working on it but it’s been 3 weeks with no improvement and little communication from Hootsuite. I can’t rely on Hootsuite.
Good, but need more posts
by Climberwally on 2019/03/24 11:07
Good App and site, but should be able to schedule more then 30 posts.
Updates
by Mr.hugsalot on 2019/03/20 12:43
We need to be able to write longer posts on twitter an post multiple pictures on Instagram since both sites have added those capabilities. Other than that I have no complaints.
Good but missing an important feature
by Alex240684 on 2019/03/20 11:22
I like Hootsuite when scheduling my posts in advance. However, I really wish I could schedule multiple pictures as the time. Hootsuite only accepts one picture. That’s the only reason I give it an average rating.
This app is now useless
by CKMichigan on 2019/03/17 23:31
I’ve been using Hootsuite for years. In February I reported no longer being able to schedule videos to Instagram business accounts via the app. (Not direct publish - SCHEDULE.) They said they were working on it, but it’s never been resolved. Now I can’t schedule images to Instagram via the app, either. And they’re disabling the mobile web interface in a few days, so my phone is essentially bricked as far as Hootsuite and Instagram are concerned.
I can live my life while serving my people well!
by Think Time on 2019/03/13 05:11
I can keep up with the social media marketing world when I only have a little time to put towards it. Hootsuite allows me to easily send communications to multiple social sites with one click. And the customized scheduling is my favorite.
Anticlimactic... prepare to waste your time
by Matt87r on 2019/03/12 00:59
I sat there and tried like four times to upload a video over and over again. Could never get the app to post anything. Total waste of time.
Doesn’t work properly for insta!
by whimi1211 on 2019/03/10 07:52
Why am I not able to schedule Instagram post?! It keeps trying to force me to select an “aspect” ratio for photos while cropping out half the image! Posted the same image to Instagram with no problems! Even when I select a ratio and try to schedule it it does nothing but go right back to trying to force me to crop out my image!!! Terrible!!!
My favorite social media app
by The Duke in Austin TX on 2019/03/08 03:41
Easy to use for managing multiple social media accounts. I can use from laptop or phone. This tool allows me to be able to post to several sights for my business all at once. And I can do this immediately or schedule posts in the future. I like this feature bc when I’m in the posting mood, I can create material that shows up later. 5 stars!
Love it
by 88d29 on 2019/03/07 08:00
....,,,,,,,,,,,..... ..... ... . Love it
Best Social Management Tool
by Lnsu78 on 2019/03/06 03:26
If you need a tool this is it. Rarely an issue!
User friendly and easy to use
by osamaashoor on 2019/03/04 23:55
It saved a lot of my time.
Help!
by KEberline on 2019/03/04 20:54
I’ve been trying and trying and trying and trying to link our Instagram business account. I keep getting an error message, even though I’ve done everything required. It’s so frustrating!
Difficult to use
by You're so bain on 2019/03/04 17:03
The app is glitchy and difficult to use. It added my Facebook business profile twice using up one of my 3 accounts and the Instagram posts are not working I have to manually post them. The help section to figure out how to get them working is hard to decipher and of no help as my Instagram is already a business account and it still won’t work. I really didn’t want to switch to a business account especially with how that went with Facebook we all know Instagram is next. It’s entirely to much hassle to get working.
Ugh
by Blondieymollo on 2017/12/03 06:58
Hootsuite used to be good. I’ve been using the app for a really long time and it was very easy to schedule posts to instagram and facebook. It saved me time. But after the last update, dear lord is it hard to do anything around the app. First, my notifications to instagram started to disappear. What!? If I tapped the notification and the image just didn’t want to load, the notification and the post would disappear without posting! (Thanks). So I got angry and deleted all the scheduled posts, and lo and behold! Posts that didn’t appear on the stream were still getting posted to Facebook. 2nd What!? Now that I just keep forgetting to schedule posts, I decided to give this a try again, but ohh, it’s like they don’t want to handle my content, because the newest version simply REFUSES to upload any videos. 3rd What!? The first time I tap the video, it “pretends” to upload, then it doesn’t appear as media, then when I try to re-upload, tapping the video doesn’t do anything. It’s like the app flags it as uploaded and just doesn’t bother to try again. I tried force-closing the app, and even restarting the iPad to no avail. From a developer to another, this is unacceptable to have as a prod product. Please keep track of the bugs, and actually deal with them before posting a new version!
Little buggy, otherwise fantastic.
by Isndb on 2017/09/13 23:29
Composition interface seems a little buggy. As in, sometimes it relocates my cursor a little off from where I place it, so positioning it correctly can be a burden. That aside, it's a great, streamlined solution to a complex gig. I manage all the social media for my band (as well as some other pages), and this app allows me to engage with audiences WAY easier than trying to schedule Facebook posts in one app, using desktop Twitter ads to schedule posts, and just flat out try to remember to post to Insta. This makes things way easier. 5/5 of the bugs get fixed.
Don’t Get Tricked!!!!
by Nikki on IG on 2019/02/06 02:11
Absolutely despicable!! I signed up for the 30-day free trial and immediately was not happy. It’s great that you can schedule posts but a message went up within the week saying that the app would no longer be able to support location services (meaning I can’t tag the location). Soon after, I got a notification saying hashtags would not be supported. I’m not sure that any of these things actually ceased to be supported but the doubt was enough for me to stop using the product. I tried to cancel but of course there was no clear way to cancel so I waited for the warning email that is promised on the website Q&A section, figuring there might be some instructions there. Suddenly I am charged and my bank calls to ask if it’s a fraudulent charge. Of course it is!!! But they can’t hold the money bc I didn’t know you should use a debit card for free trials. I went to customer service and they put it on me saying I’m “responsible for managing” my card. I was lead to believe I would get the email and I could manage the account from there but I never did receive that email. No responsibility was taken on their part and I have screenshots of everything to prove that they did not deliver what they promised and I should not have to pay for something that was not agreed upon. Anyway, get FOLLOW ADDER instead. It’s much more reasonably priced and does more work for you. It supports hashtags. Oh and they don’t lie!
Scam
by Bedtime listener on 2018/09/27 18:59
I signed up and downloaded Hootsuite and never could figure out how to use it. Whatever, that’s fine, but I’ve tried on my own to cancel through the app and thought I’d cancelled. Looked at my bank account today and it seems I’ve been being billed for a while. I contacted them by email asking twice to have my account cancelled. Both times was told I have to do it online. I go to the mobile version of the site, can’t cancel. I changed it to desktop mode and it’s so buggy I still couldn’t find a way to cancel. Called their service number, sat on hold for 10 min and then left a message. They say they’ll call back “in order of your call” and it’s been 2 hours during their business time. I’ve spent most of my day just trying not to be charged again and I’m still apparently signed up :/
Pointless
by Thedrunkencraftsman on 2018/08/23 18:28
My Instagram app hasn't been letting me login but the account is alive and well. I downloaded Hootsuite so I could continue posting in the meantime. I successfully logged in and set up my account. The app incessantly asked me at every move to allow notifications, which I really didn't want. I thought as long as I kept declining, it would go away. I finally made my first post but before it would let me post it, it actually forced me to enable push notifications. Finally, I got my post scheduled. I checked the account after the time it was supposed to post, and nothing. I checked my "scheduled posts" and it was no longer in there. So I did all of this again, and nothing. After 4 attempts, I have gotten nothing out of the app, just wasted a bunch of time recreating the same post several times. If this is user error somehow, happy to remove this review, but I received a "scheduled post confirmation" and nothing ever posted.
Good But Not Straight Forward
by Tori516 on 2018/03/19 03:47
Downloaded because it can schedule and post to IG automatically for you. However there are caveats: you MUST have a business profile, and Facebook Page linked. I switched, then was forced to create a brand new page because for some reason the one I already made couldn’t be found (the new one is only with my name and nothing else, which seems useless). After trying to schedule a photo the first time I discover it can only post SQUARE images, so I had to crop before I could upload. IG doesn’t restrict you to square only images anymore, HootSuite needs to get with the times on that. The most annoying part is there were not troubleshooting pages on their site, I just had to keep fiddling with the app and my accounts to resolve the issues.
Absolute, steaming TRASH
by iOSpowerUser305 on 2018/09/11 19:41
So I made a new hootsuite account because I started managing social media from another account. I added the Instagram account I needed to manage like I normally would, and it said the account needed to be transferred over from my old hootsuite account. Simple. I logged in and did the transfer. Now, this instagram account recently had its handle changed, but the hootsuite app is reading it by it’s old handle. Weird. I scheduled a post anyway and low and behold the thing spazzes out and doesn’t post, sending me an error email. I decide to remove the IG account and try to add it again, start fresh. When I try to re-add it, IT SAYS I ALREADY OWN THE ACCOUNT. LIKE WHAT? IS THERE NO COMPETENT PROGRAMMER ON YOUR TEAM HOOTSUITE? YOUR APP CAN’T READ A SIMPLE NAME CHANGE ON AN INSTAGRAM PROFILE LET ALONE LET ME DELETE AND RE-ADD SAID PROFILE? I MEAN COME ON, MAN. If I could give a score worse than 1 stars I totally would. Going to Sprout Social from here. Deuces ✌🏼
Terrible
by JrzJen on 2018/12/24 19:11
Every month you lose more features and functionality. They’ve yet to recover from the 8/1 FB API change. As they’re tied to API’s they are limited by what platforms do. But the worst part... they mute you on Twitter when you have complaints, issues, they shut off chat functionality during the api change. In the middle of the disaster they stopped offering phone support, and that was AFTER someone from support went in to my account, tried to fix things, said he couldn’t and he’d call back, my posts started CROSS POSTING after that and I got fired by a client. (He never called back.) They REFUSED to acknowledge any of this was going on despite TRADE PUBLICATIONS reporting on it. 17 Senior staff members jumped ship. And they kept selling their product and taking OUR money as though nothing was wrong. If you can afford an alternative smm software... DO IT... there is nothing about Hootsuite that is good.
Frustrating
by tracirasta on 2017/10/01 01:59
I could accept the fact that Instagram doesn't allow 3rd party posters, it still saves time to create posts in advance and it's easy enough to follow through with the reminders if you have time. The Facebook posting however completely blows up in your face if you include more than one image. It creates one post per image you include, which I did not expect. I combed through their help forum and essentially, from a phone you're SOL. Their excuses don't sit well with me. Tell me why buffer can post up to 4 images on Facebook no problem but they can't seem to arrange with Facebook a means to create one post with multiple images. It really makes you look foolish, especially if you trusted the app and didn't follow up until hours later. Thanks for spamming all my followers!
Returning customer
by Bmonty21 on 2018/03/07 16:54
Initially had Hootsuite but due to my own social media inabilities, it had not been an effective tool from my perspective. Returning to the product with clear cut objectives for my own growth goals has now made Hootsuite a much needed tool. With a better understanding of the audience I am trying to capture, Hootsuite makes perfect sense for any social media growth objective. Hoping I will have to buy the upgraded version sooner rather than later, of course, due to their help😉. A “Can’t miss” product in my professional opinion.
Took a bit to figure out.
by lsndjsvdk on 2019/01/19 04:37
If you’re serious about growing your brand and you’re broke, I’d suggest using it. Took a bit for me to figure out but after I did, it’s cool. Would love for them to re-evaluate the calendar feature that shows the post schedule. It’s impossible to navigate. Sometimes it shows your posts in small boxes, other times it only shows your most recent one in its entirety, with no way to switch between the two. No rhyme or reason. But for a free app it’s straightforward enough.
Life Saver!
by Lost without the on 2018/01/14 13:15
Love this app! I used to just save all my photos for Instagram in drafts, but my posting time was all over the board and I'd half the time forget to share to Facebook. At first, I didn't love that Hootsuite made you go into the Instagram app to post, but you can size it, filter, and tag so it works out perfect. This has been a huge time saver and I'm able to free up space in my photos since I can upload so many to the app. I use it for work and I'd recommend it to everyone!
Questionable
by Cody W929 on 2019/06/11 14:07
Hello, if the people who designed this app are reading this, it would mean a lot for a response. For 3 weeks I’ve been trying to set up direct media publishing, and I’m following all of the steps to do so. I have an Instagram business account, which is linked to Hootsuite and Facebook. But whenever I try to enable direct media publishing, it will take me to Facebook and say that I need to try again later. Everything is correct. The password, phone number, email, and everything. If you can please help me out, that would be splendid.
Makes my social marketing So much easier!
by Spinderella95 on 2018/02/14 21:55
I am a social media noob. I normal social media consumer who happens to own a business which needs a social media presence. That means I have had to learn how to produce social media ads. I was going crazy trying to not only come up with the ads, but also getting them published to multiple social media sites. Hootsuite has made this job so much less time consuming & also gives me analytics to judge how my messages go over. Love it!!!
Lifesaver
by Govib2 on 2018/04/13 02:47
I absolutely love Hootsuite. The platform is easy to use and the scheduling option is phenomenal. You can schedule your post for the Entire week, month, etc., and let Hootsuite do the rest. Wait!! Now that IG has been added, it’s even better!! Oh, don’t forget - the App is just as good as the desktop version. Great job Hootsuite, I’m happy to have discovered such a great service. Lastly, customer service is great and was helpful in the beginning when I first started.
We Just Love This Software
by Owner Albums Remembered on 2018/04/04 16:21
As a small business owner I couldn’t be happier with this software. So many of us are afraid to mange our own posts. Yet we know our business better than anyone. Stop wasting money on a freelancer and mange this yourself. Use that freelancer for larger campaigns or strategy discussions. That’s what they’re ultimately really great at. Let them be your sounding board for idea and let them help you on the execution of those big ideas.
Money grubbers
by KRKapple on 2018/10/03 15:42
1) I sent a msg to Hootsuite support. It took OVER A MONTH to get a reply! Not acceptable - PERIOD. Especially when I got newsletters in my email from your company during that same period of time with sales offers. 🤨 2) The service has become too expensive for the general small business or in my case, nonprofit. You go from a free acct to $29 month?! And even with the 1/2 off for nonprofits the annual cost for Hootsuite is MORE than the total cost for competition with NO discount applied (Hootsuite: 29x12=348/2=174 Buffer: 145 before discount) When pennies matter to a nonprofit Hootsuite gets eliminated from consideration. 👎🏻
My favorite social media app
by The Duke in Austin TX on 2019/03/08 03:41
Easy to use for managing multiple social media accounts. I can use from laptop or phone. This tool allows me to be able to post to several sights for my business all at once. And I can do this immediately or schedule posts in the future. I like this feature bc when I’m in the posting mood, I can create material that shows up later. 5 stars!
Great app
by Corcor42 on 2018/02/20 04:05
I get tired of having to post separate social media post and thanks to Hootsuite I can update them all at once. Would’ve given 5 stars if it would let you do more than 3 accounts without having to pay extra and if you could post to Instagram without having to have an Instagram business account. Other than that I would tell everyone to get the app and they do a great job of keeping it updated to keep up with the social media apps.
Once Gold, Now Old
by fishly on 2018/01/27 05:19
I used to love Hootsuite, but the latest version is complete garbage. My scheduled instagram feed won’t load (I keep getting an error) and I no longer get reminders to copy/paste my scheduled posts to Instagram anymore, even though I have all the permissions/settings correctly in place. Also, hootsuite changed the rules so that if you don’t pay for a monthly subscription, you can’t schedule more than 30 posts in advance, which counts for each platform—so, in other words, if you’re posting to your insta+FB+Twitter once per day, you can only plan for 10 days without upgrading. Booo. I’m switching to Planoly instead.
Atrocious customer service. STILL CHARGED AFTER CANCELLING FREE TRIAL!
by SamLane23 on 2019/10/18 16:57
I tried a free trial version and cancelled my free trial within one week of use. Hootsuite's platform was not as user friendly and had a few glitches. The worst part about Hootsuite was although I had cancelled my free trial, I was still charged the yearly rate. I spent days trying to get customer service on the phone and to respond to my emails with only ONE response that was far from helpful. They have NO record of me being charged, though my bank statement says otherwise. Scam? Customer Service is ATROCIOUS. I will never use this platform again. I am still waiting for Customer Service to respond to my refund request......
Awful
by soccergurl44 on 2018/06/19 18:01
I use this app for my business and my personal accounts. I’ve updated it every time and it still does not alert me to post my personal account-only my business and it will delete my scheduled posts once the time passes to post-y’all about infuriating. It won’t allow me to edit my email on there either so i have no way of fixing that. I also can’t post more than one pic at a time on instagram. So every time i have a post scheduled that has two pics i need to go search back in my photos for what needs to be with it (hoping i still have it somewhere) so beyond disappointed with this app. Looking for a new app atm.
Amazing helper, room for improvement
by 16BlackPoodle on 2019/11/05 14:43
The ability to post to multiple social media pages is absolutely amazing and I love that they have a truly free unpaid plan. That being said, improvements I would like to see: 1. The ability to post hashtags. The purpose of Auto posting and forget it, is kinda defeated if I have to go into the app to post the hashtags. 2. Make posting videos easier and give a better explanation of why the video can’t post. Ideally be able To edit to the ideal format within HS. It’s a hassle trying to edit and convert videos when I don’t know what I’m suppose to be editing the too. I don’t know what a 4:2 format is. 3. When posting across fb and IG, post the same caption. The caption I type up for IG never shows up on my FB page, so it’s just a picture that’s posted. I have to go in and paste the caption, which again, defeats the purpose.
Missing something important
by prodbyczr on 2018/03/10 19:21
I’ve been using this app for a couple of months now and it is awesome when it comes to saving g time with scheduled posts. I have an audio community account where I post recording studios every hour. It work amazing and saves me time but it’s unfortunate that I can’t add the location of posts. If I repost a studio that’s based in Berlin, Hootsuite should be able to mark that location.
Needs Two Things for IG
by Alexander Hendrickson on 2018/06/16 23:23
1) No ability to save draft, which is needed BECAUSE 2) No way to have IG post followed up by comment with the hashtags in it. Anyone who uses IG knows that if you post your hashtags in the first comment, it’s crucial to do it as soon as possible after posting the image with caption. Schedugram does this, but they are so antiquated that they still use physical devices to post things instead of using business API... The problem is that if you schedule your posts (which is the whole point of using Hootsuite), you have to remember to log on when it auto posts so you can hurry and post your hashtag comment manually. Come on guys! Your program has got to display some thought and relevance to how people are using IG!
Hootsuite withheld info
by Qwertygirl35 on 2017/10/15 15:14
I just saw in a recent update that Hootsuite stated they saw users of the free app never used the “unlimited” feature for scheduling messages. While it’s probably my fault I did not know about that feature which I totally WOULD HAVE USED, the app NEVER EVER let you see scheduled messages beyond a certain number so it was UNCLEAR and acted as a limit. For example, I could schedule a certain number of messages and when that unknown limit was reached, only the first X number were visible. Thus, it appeared one could only schedule a finite number. So, I personally feel somewhat cheated.
Exactly what I want expect...
by Chavezthegreat on 2017/12/18 16:15
Everything in this app is intuitive and easy. The adding of account and the creation of content are all very simple tasks. The one thing that I wish it could do is actually automatically post the content to Instagram on the scheduled date and time rather than pushing a notification that allows me to copy the whole post into IG and post it like normal. If I could schedule posts and they would actually be posted without my intervention of any sort would be perfect.
Crashing! (Updated)
by Ryan Williford on 2017/10/14 12:51
This app was fine until the new update when it just keeps crashing! I can’t even get to the feedback under settings before it crashes so I will update this review once the issue is fixed to better reflect the app as a whole. Update: The crashing has stopped thus I’ve changed the score of my review!
Terrible! Don’t use!!
by Abbi1 Smith3 on 2019/12/14 16:43
Haven’t been able to post anything in weeks, and there is zero customer service support, no contact number, and no accountability from the company. I paid a year to get the discount offer, but have not been able to use the service I paid for. Hootsuite has not helped me at all, and I can’t talk to any human there, they just push you off to the side and make you run circles with some terrible email customer system they have. Don’t use this company, it’s basically a scam, they take your money, it’s works a few weeks, then it stops working and there’s no one there to help you.
They took my money and won’t respond to request for refund.
by Gwennie333 on 2018/06/06 13:47
Like a lot of people, probably, I have two Google accounts that I use regularly and often for signing into things. I signed up for the 90 day Pro trial. A couple of months later, when I had hardly used this ap (and knew it wasn’t for me) I logged in to make sure my account wasn’t set to auto-renew. It said I was already downgraded to the free account, so I thought I was good to go. A month later, I get a surprise $250 charge. I go and login and I’m still on a free account. Hm, that’s weird. Finally figured out it was auto-logging me in with my other gmail. Now TRY to get any kind of customer service from this company—you can’t! They don’t even have an email address posted. Just a form. Which they have not even auto-responded to, so I have no proof my message even went through. Horrible. It feels like a scam to trick people out of their money and give them no recourse.
One of the best
by Suicide Mike on 2018/03/20 05:00
I tested out several platforms for managing multiple social media accounts simultaneously, and Hootsuite is hands down the all around best! The number of features you get for the price is unbeatable, built in analytics help save time on third party apps. Simply put, the ROI you get when using this platform vs other platforms or not using on at all is substantial and a no-brainer!
I don’t care for the update but...
by Bonspoon Media on 2018/07/04 21:04
This app was such a joy to use... I recommended it to everyone, but since Instagram updated their terms I stopped using it. Can we get a new update please? I know you can’t violate Instagram’s terms, but do something fast. Ok, I change my mind. The app changed because of fb and insta, but it is still a great app!
Difficult to use
by You're so bain on 2019/03/04 17:03
The app is glitchy and difficult to use. It added my Facebook business profile twice using up one of my 3 accounts and the Instagram posts are not working I have to manually post them. The help section to figure out how to get them working is hard to decipher and of no help as my Instagram is already a business account and it still won’t work. I really didn’t want to switch to a business account especially with how that went with Facebook we all know Instagram is next. It’s entirely to much hassle to get working.
WORST APP, Worst Company
by meghanlundy on 2019/02/06 05:10
This was the worst app experience I have ever had. I signed up for the monthly professional subscription, but was never able to use it because Hootsuite said my account didn't exist. I of course was charged the money but was never upgrades and eventually my account was cancelled. Three weeks, multiple screen shots of my payments, and even a sent copy of my bank statement proving and showing the payment was made and they won't activate my pro account and apple won't refund my money because they say it's a Hootsuite problem!!! HORRIBLE CUSTOMER SERVICE FROM BOTH COMPANIES!!!
Awful
by Bojavdn on 2017/09/25 18:20
Awful app. I fully understand how to post on all channels and used it successfully for weeks - now all of a sudden it's deleting my scheduled posts instead of sending them. Very frustrating to be a paying customer and have hours of content-writing work lost. Technical support said 'That's weird!' and could not find an answer and then we were cut off. I can see my written posts in the 'Past Scheduled' section but of course can not simply try reposting from there. I do not recommend unless you are okay with wasted time and duplicating work.
Completely unresponsive support staff
by maxcino on 2019/07/09 12:37
Emails went unrealized now for over a week. App keeps missing scheduled posts and only shows posts that we had to manually post after the app did not post. Response from staff was more of an auto generated “try reconnecting your account. Sorry we are very busy at the moment”. Trying to get my money back after signing up for a year based on all of these reviews. I never write reviews, but the customer service experience has really offended me. For the amount of money they charge, you’d think they could reply
Need email notification
by Vince Logan on 2017/10/13 20:09
I love when I am out and about and have an idea. I can pull up the app on my iPhone and Q up a post. Most the time however I forget about it. And then my phone blows up. I would like to have an email just like on the desktop version that would notify me when my post is sent.
Trial and error
by Muir Music on 2018/03/12 22:38
So far, I love this app, but through trail & error, it’s taking me a few hours to get the hang of it. And it could take you a bit as well. But once it all clicks in your head on how to get everything set up and use it, you are going to love this app and wonder how you ever handled social media without it before!
Simple but spend some time
by ThaiVosMom on 2018/09/28 21:47
This has simplified managing multiple accounts for other businesses. The only thing is, you gotta put in the time to charge the posting format a little for each platform & make time to schedule the content. Works well!
Never notifies me to post my Instagram posts.
by Mlh_wedidntbuy on 2017/09/22 18:21
I've been using the app for at least a year maybe more and scheduling all my Instagram posts for the 3 brand profiles I manage. It worked well for a while, but now it never notifies me! Even if I open up my phone it still does nothing. It's super frustrating as I rely on it to let me know it's time to post. I've removed the app and redownloaded which fixes the problem momentarily, but after the first set of scheduled posts it stops working again. Any help or insight would be appreciated.
Poor customer service
by mommiesmunchies on 2018/07/25 19:16
I bought the app a few months ago. I emailed customer service numerous times for automated response each time. I called and spoke to someone and then received an invoice even though I already purchased the business plan that is not working because they still have it in their system as the free version. It is impossible to get a hold of anyone to remedy any problem. DON’T pay for the service because you won’t get it. I even tried to get apple involved and they refused to get involved. RIDICULOUSLY FRUSTRATING!!!!!!!!!
Impossible to do anything
by Only nickname that's not taken on 2018/06/02 15:53
This is the absolute most confusing app I’ve ever used. I don’t usually leave reviews on the App Store, but c’mon Hootsuite, please... you have to figure this out because your website is unusable on mobile, too. I love your service. I use it in my desktop. But I can’t figure out how to do anything on mobile. I had a mysterious error that I had to fix right away and tried editing my post, viewing the streams, and... whatever I tried to do, I couldn’t do it! And if I can’t use something on mobile it’s dead to me.
Notch Below The Rest
by DaBunkster on 2018/01/22 02:55
They need to update this app as I can't post using the scheduler because the notch on my iPhone X gets in the way. In addition, the integration between devices is terrible. I've had scheduled post disappear when I go to post from a different device and actually end up causing me MORE work. Not what I wanted for managing my multiple Instagram accounts! I cannot schedule post from my ipad because I cannot select pictures from my library even though the app has been given permissions. Just terrible....
Life changing
by kjohnson106 on 2018/11/22 13:48
This app has been life changing! Literally! I can set a review for everyday! When owning your own business you don’t have time to do a lot during the day so posting on social media is hard! However, with hootsuite I can set as many posts each day while I’m laying in bed!
I use it ALL the time!
by nadiajeantaalbi on 2018/03/26 02:46
This is a wonderfully easy app and with the new update it has been even faster! I use multiple accounts and set up weekly promotions and it is so much better than Buffer and the other apps you have to pay for. Get it. Use it.. You will love it...!
I can live my life while serving my people well!
by Think Time on 2019/03/13 05:11
I can keep up with the social media marketing world when I only have a little time to put towards it. Hootsuite allows me to easily send communications to multiple social sites with one click. And the customized scheduling is my favorite.
Photo quality posting issues?
by Mansie35 on 2018/04/15 18:38
Anyone have issues with scheduling posts of photos you take on your phone? I’m tired of being told that my photo I took isn’t at a resolution that IG accepts yet I can post that photo directly to IG. And there’s no rhyme or reason with the photos I take. The photos are taken from my IPhone the same way every time where I get error messages for some and not others.
Great platform
by drugtanyg on 2018/08/29 10:28
I like the option of posting on many platforms at one time. It’s convenient and can make your life easier especially with the busy schedule. They are very user-friendly and have various options to upgrade if you like.
A Must Have For Any Social Media Manager!
by BasicWitch101 on 2018/02/24 21:53
I really wasn’t aiming to be a social media manager, but things just happen sometimes, and HootSuite has made my job 10x easier. It is super easy to manage posting schedules and now that you can direct publish to Instagram things have just got even better!
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