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App name
Victoria’s Secret
Description
Welcome to the victoria's secret app. Your on-the-go destination for all things sexy. NEW! GET A FREE PANTY WITH PURCHASE It’s our way of saying hello! Just sign in & tap Offers, if you’re a new subscriber. GET INSIDE ACCESS The Victoria’s Secret app brings you exclusive Angel moments, sneak peeks & the scoop on in-store events, plus behind-the-scenes access to the Victoria’s Secret Fashion Show. EFFORTLESS SHOPPING, NOW WITH YOUR DIGITAL WALLET We’ve made it easier than ever to manage your Gift & E-Gift Cards and save all your in-store & online offers in one place. NEVER MISS AN OFFER Access the latest in-store & online offers—anytime, anywhere. Plus, get first dibs on exclusive, app-only deals.
Hate it
by annnii90 on 2019/12/07 07:53
Hate this app. Always freezes and never lets me apply my offer codes and by the time i do apply code my items IN CART ARE SOLD OUT !!!!! Will be deleting application. Ps. My phone is updated and i don’t think my iphone xs max is old.
Touch ID sign in
by Alyssa3432 on 2019/11/26 03:43
Are the developers ever going to fix the Touch ID sign in feature or what. It’s been months..
No more favorites
by Dilcagjvxhnbrppqa no on 2019/11/22 15:54
I miss having a tab where I can keep track of my favourites. Sometimes I want to wait until a sale or something gets discounted or even keep track of what I have in what color to find matches easier. Since they got rid of it I’m finding myself not purchasing as often because I have to search for what I liked in the first place.
Useless app
by Chicagoenne on 2019/11/16 00:02
I love the store. I HATE this app with rage. I have been trying to buy a pair of pants now for four days. FOUR DAYS. This useless app keeps changing the price higher and lower, VS deleting pants from the cart, not allowing coupon codes longer than Tolstoy novels that I get by VS email or in the mail from VS to be applied, Now locked out, now VS has deleted pants from the cart again. This app doesn’t save likes anymore so you have to search over and over and because it deletes from the cart, over. Useless. I could have driven to a store, tried on the pants, purchased the pants, returned the pants. But no, this app is useless, cannot even buy pants. But oh look? EBAY has the pants. DePop has these pants. POSHMARK has the pants. In six seconds, and two clicks had I paid someone else for the VS pants I wanted. I don’t have to enter multiple codes! Free shipping! VS clearly does want me frustrated and furious but does not want my money. Infuriating. Shop what you want on another app.
New version to iphone
by deliacrouch on 2019/11/02 04:21
This new version is very bad for the ipad tablet, it is designed for the phone, and not the application for ipad! I have to leave the application and go to the web to buy to see the products. The version I changed 2 weeks ago is a disaster! Please fix that.
Battery
by 99hotdog on 2019/10/31 02:38
This app drains my battery. This app crashes lot.
App is terrible
by *saalikah4lifeiA* on 2019/10/29 03:40
It’s always just loading. And practically never loads...
Cart items keep disappearing
by Ara85 on 2019/10/28 02:00
I added 10+ items to my shopping cart, but when I was checking out only one item was there. I tried adding again and the same thing happened. Same thing on the website too. You lost a customer, I’ll take my money to business with easier online ordering.
One of the worst apps ever
by LMZ7832 on 2019/10/26 14:24
The VS app is ALWAYS glitching and constantly crashing!!
iPad format
by jenxbydesign on 2019/10/22 01:50
This is not working well on iPad. Pages are expanded. Words run vertically. Terrible. Please fix it.
LOVELIST
by Bew Dronner on 2019/10/19 12:58
Great app. Still haven’t bought anything since they got rid of the lovelist though.
Love the app & VS, but what happened to wishlist feature?
by disaster strikes again on 2019/10/16 20:55
There used to be a way to “love” items and save them in a wishlist, but I can’t find this option anymore. Wish it could be brought back, as I used to quite a lot to compare items easily.
I love VS
by VSfans on 2019/10/12 22:29
I’m 41 years old wear XS size, I’m so addicted to VS products. I’m so glad xs fit me perfectly.
What’s the point
by shinta205 on 2019/10/07 11:11
The app loads and I can see the opening page but the moment I try to browse the merchandise it pops up an error loading screen that never goes away. How am I supposed to buy anything if the page won’t load?
Beware of Free Panty Offer
by Deceived by offer on 2019/10/05 21:42
The app example shows free panty with any in store or online purchase. After downloading it, it is only online. That is deceiving. You would have to make at least a $50 purchase, otherwise you would pay shipping which takes away your savings on the free panty.
SLOWWWW
by (Tatiana)$ on 2019/09/30 02:00
the app takes forever to load and never works more than half the time
Works when it wants to
by Seliii18 on 2019/09/21 19:01
I love shopping at Victoria’s Secret, but they need to work on their website and app because it only works like half the time that I try using it.
List
by Nikefaye on 2019/08/19 20:15
Can you put back the ❤️ button I can’t save anything anymore. Or let us make a wish list I really would help if I could make a wish list then search that whole day
Worst App, I feel like it’s still early 2000s
by Randillo on 2019/08/10 18:29
This is the worst app, you can’t set up auto payments and it is confusing when you are trying to make a payment. It’s resulted in several late payments and I never have a problem with any other store.
Favorites list gone
by Broken update, fix on 2019/08/03 21:27
Why did the ‘love’ button (favorites list go away? It was so easy to organize all my top picks and favorites and then place orders from that group or have my husband open the app and he has a list of things to pick from that I already preselected. This has severely lessened how much and how often I order.
App keeps on crashing
by Gemspace on 2019/07/23 03:40
App keeps on crashing
They disable the app & site during flash sales
by RiggedVS on 2019/07/23 01:50
I like VS underwear but I don’t like their practices. They disable the site and app during flash sales. I have been trying for an entire HOUR to log into my account on both the app and the site and can’t log in. I’m disappointed because this is the second time it’s happened, but any other time I have no problem logging in. Also have no problem logging into any other site so I know it’s not just my internet connection. Highly disappointed.
Big time fan for over a decade and now not so sure
by B12G12D12 on 2019/07/16 02:16
I have been an avid buyer of products from Victoria’s Secret forever. I have many leggings, tops, bras, undies, and beauty products from them. Half my wardrobe has the VS logo somewhere on it. I do see the sizing and fabric to be a little odd with some orders, so I know quality control isn’t what it’s supposed to be. But the main reason I’m leaving a bad review is because I feel like for the amount of money and support that is shown to your company, the very least you could do for your loyal customers is have a functioning website/app. Today, I was prepared to spend over a $100 and I was unable to sign in, the app wasn’t loading properly at all, and the deals were only available for an hour. I promptly spent almost the whole hour trying to reach customer service to no avail and no purchase was made. What a shame that a company I have always enjoyed buying from has now left such a bad taste in my mouth!
Issues
by Merriium on 2019/07/12 09:03
I have an account & have a card yet I cannot get past the log in page & cannot browse through merchandise because the page won’t load.
Horrible
by arielhall2295! on 2019/07/10 16:57
Would not let me check the status of an order any time I click or tap account settings it takes me right back to shop! Stupid fix this it’s not hard to make a decent app!!
Once-Great, Now-Garbage (7/2019)
by horkus1 on 2019/07/08 08:45
Ever since VS updated their entire site and app a few months ago, this has been a disaster. The user interface is buggy, you can longer create a “Favorites” list, it will log you out in the middle of browsing, and... well... read this... •I frequently lose stuff in my cart and not because it sold, but because it simply disappears while I’m still shopping. This NEVER happened before. •Search results are often wrong. For example: I search a size and it will give me 3 results when in reality there are dozens and dozens (or even hundreds!). •The search results fail to load properly. So, if you’re looking at an item and attempt to go back by clicking “back,” it sends you to a random place on the previous page, leaving you to scroll through (sometimes) hundreds of items you’ve already seen. •It no longer keeps me logged in even if I’ve clicked “keep me logged in.” This is while I’m still browsing the app! ***THE WORST PROBLEM*** is that items will show up as “Sold Out” when they’re NOT. If you see something is gone/sold out, try going back to previous page and click on it again. More often than not it will magically be back in stock. How does an app screw up something so very basic? Seriously, this app is hot garbage now. Avoid it ‘til they fix it. Use the website. And I just wanna say what a terrible decision it was to eliminate a way to mark favorites. Check other apps, guys. They all have favorites or lists for a reason.
Meh
by JemJewel on 2019/07/07 23:43
How come you guys don’t offer in store pick up or at least free delivery to store?
Horrible
by Ljh580821 on 2019/07/05 17:33
The newest version of this app is horrible. Its not up to date on stock availability. Items show as in stock but when you try to place your order, it clears your cart and says items are not available or deliverable
Worst app EVER
by lorm1989 on 2019/07/01 01:54
App never works! Cero friendly Always need to refresh like a million times
Sign in issue
by Ibeegg on 2019/06/29 21:37
The app made me reset my password, i reset it and i still can’t get in my account
VS APP working horrible
by Rasul82 on 2019/06/28 13:44
VS app working horrible, I couldn’t Use offer code
App
by kmlyo on 2019/06/21 19:44
Love shopping here but the app is absolutely terrible !! Glitches and doesn’t load or sometimes won’t do anything when I click on something. So much easier to just go on the computer and order. Which is inconvenient if I’m not around a computer.
Used to love the app
by Natffb on 2019/06/18 22:24
I am a loyal customer to VS and I am ALWAYS online shopping. I used to love adding stuff to my wishlist and go back to it so I could make my purchases later. Somehow, after the new update, I can not find a way to do it anymore! This is so frustrating because now I have to take notes of every VS product that I love and wish to buy, so I don’t forget about it and purchase it later.
Picture not showing
by Jaylyn210 on 2019/06/17 05:15
I’m viewing the swimsuit section and when clicking on a specific nothing shows up picture wise and there’s a “-“ “undefined” “+” so frustrating . I tried resetting my phone and such nothings working. Even when I clicked onto shop now from my FB when the VS ads show them.
Unauthorized charges no customer service
by susansusansusan321123 on 2019/06/15 05:48
I placed two orders and customer service somehow cancelled, returned, and re-ordered those items and placed two unauthorized charges on my card. I called to customer service over 5 times and was always placed on hold a very long time multiple times on each phone call. I was promised a credit for the hassle but instead was over charged for the purchase I did authorize. Awful and horrible experience and now I’m bummed I missed out on the great sale prices and selection.
Can’t Use Ap
by Hubbard68 on 2019/06/12 17:01
I’ve been trying to place an order for 2 weeks & it will not add items to my cart, it deletes items from my cart, pages won’t load & it freezes up. Somebody needs to do an update now!
App doesn’t work
by ebeth1975 on 2019/06/07 18:19
I can’t get my offers, new, or wallet to work. I’ve deleted and downloaded twice now. It says error downloading try again repeatedly. And yes I have updated the app, my iOS is updated as well.
Today is June 1st..
by Spidereye on 2019/06/01 17:40
Why does it ask me today (June 1st) if I'm forgetting something for Mother's Day May 12th and that there's still time to get her something under the new tab? Are you trying to advertise PJ's to me a year in advance for a mother in my life? If I get it now.. can I return it a year later if it's still not her size? SMH.
Hmm
by 941238 on 2019/05/28 19:23
I downloaded app however I cannot view any of the items. Therefore I cannot make a purchase.
Love List Removed!
by R000ssseee on 2019/05/26 18:15
I’m very frustrated that the “love list” (where you can save your favorite items) is now removed. App update is suppose to make things better, not worst. 🙁
APP POOR DESIGN for iPhone
by M80002003 on 2019/05/24 22:33
The app on the iPhone, is designed poorly! It’s difficult to search by category (i.e. lingerie, baby dolls, etc.) and other items too. The favorites feature to save items and of interest is now removed. The overall layout is not simplistic!
No Angel CREDIT CARD access
by Econgirl on 2019/05/21 14:03
Why isn’t there an app or something integrated into this app for the Victoria Secret Angel Credit Card? Every other store card I have makes it easy to review charges and pay my bill. I don’t use my card anymore because it’s a pain to login in online to access that. You have gift cards integrated into this app but nothing for your loyal card holders??
Like page
by Kotrė on 2019/05/20 20:47
I really love the Victoria Secret app. It’s very useful and informative. However when I updated the app, all of my favorites disappeared. It was really nice to have all my favorites in one spot, but now it’s gone. Why get it rid of that option?
No product in store
by Ackert Judy on 2019/05/19 21:34
They sent me an email saying sports bras $15 so I called the store in Lakeland Florida asked if they had extra large in the store they tell me yes so I travel 15 miles each way to find out that they don’t have extra large in the store this is the Second time They did this to me . I will not and my daughter also will not shop at Victoria’s Secret or pink in Lakeland Florida again so much for my angel card
Best shopping experience
by My secrets & Victoria on 2019/05/18 14:06
I used to love the app bec it works wonderfully but since the updated a few weeks back it snot working well or properly. I’m able to see their offers but most of times when I go to “shop” option nothing shows, it s blank so I have to go to the website instead & the same if I had something saved in the shopping bag, the icon will show the quantity but it’ll not open (once again will b blank) when I tried so I have to go to the regular website again & shop all over again. I had to delete and re-loaded it, hopefully it works this time. Frustrating and disappointed.
Shady
by Rg1234567 on 2019/05/14 02:06
Trying to buy items during a flash sale that only lasts 2 hours. They say $25 until I put them in my shopping bag and then the price jumps to $62 and $50. Plus, having all kinds of other issues during this sale. They can’t seem to handle all the traffic. Miserable experience.
My cart keeps deleting items !
by Lajasmin0326 on 2019/05/13 04:14
I’ve been trying to use the app all day . I add my items to my bag and when it’s time to check out everything but 1 or 2 items are missing ! I tried several times, it would say item has been successfully added to your bag and again at check out , things are missing all over again ! I’m going on vacation soon and need new pjs, bras and underwear ! Very stressful !
Half of the features won't load :(
by PinkNative on 2019/05/09 04:52
I haven't even had this app for a month and don't bother using it. I was sent an promo email to get free panties and other discounts through the app. I totally missed the deals because half of the features won't even load. All I can do is window shop. This thing is so buggy I wouldn't dare make a purchase using this app. Developers please fix this.
What a terrible app
by Jackie 68676767 on 2019/05/05 03:07
I just spend 1 hour trying to do my credit card payment and this app is asking my information like account number, called customer service and they were close went to the live chad and maybe them went out of town for vacation..... no way to find help or topics regarding this particular issue. Really sad it looks like they want to sell but they want you getting late on your payment. App have many options but they are not synchronized with paying your bill, really frustrated the way this was designed it’s supposed to make your life easier but..... Terrible app..... Jackie 67
Terrible app/ pointless just a hassle
by Rhrbrjrbrbevuk on 2019/05/01 17:06
I’ve had this app and the PINK nation app for years now and it AWAYS has problems. Constantly losing my password forcing me to reset,(always have the same passwords for all my accounts so no I’m not just forgetting) NEVER keeps you logged in & doesn't update your offers sent to you in the mail. Really is no point for this app might as well just use the regular website.
Always a technical problem
by KMorales0331 on 2019/04/29 15:06
I downloaded the app and made a few orders. I got the confirmation email on my orders and yet when I go to check the statues of the orders both the app and website say there is no order associated with my account. I reached out to costumer service and all I got back was it was a technical issue and there was nothing that can be done
Hmm. Not anymore.
by Annoyed53789 on 2019/04/29 03:43
VS has recently “updated” the app and it’s now less than helpful. This app had always been user friendly, great to make purchases on, but it needs its bugs worked out now. I was excited to see an option to pay with Venmo, but the app simply won’t allow it after you click on it. Oh well...
Hi VS
by Laura_Lo on 2019/04/25 13:36
You have too much money to have buggy apps. This one and the pink one shut down randomly. Always have since I’ve had the apps. Especially the pink app it never keeps us logged in. This one is currently not allowing me to put anything in my shopping cart. Again.... you have too much money to have a buggy app guys.
Come on!
by digitalchristine on 2019/04/21 16:40
I’ve had the app for years and rarely used because it was buggy. Thought it would surely work by now, but nope. Can’t shop, can’t login, can’t create new login. No error indicating why or what the problem is. Uninstalling.
okay
by Okay I umm whooa on 2019/04/20 13:44
vs is a very bad app let alone store let alone company. there is no diversity. every single model is at least a size 0 and a double d. i don’t think there are any B’s let alone A’s. yes there are my people (african americans) but sis, there are no darker versions, there are no asians, Latinas, there are no plus sizes, no short people. and you don’t even let my girl rock her natural hair style. further more, Victoria’s Secret is SO transphobic. you are entitled to you own decisions, but sis. my mom said if you do t have anything nice to say, don’t say anything at all. maybe you should let some transgender people be models. last time i checked, they were still humans. I have some things by VS but i did not buy them. they were given to me for my 14th. i’m going to make sure I do not get any VS merchandise for my 15th because i don’t support people who don’t support all or at least include everyone all off race, religion, size, and gender.
Love List gone???
by Ny🤷🏽‍♀️ on 2019/04/20 01:45
I only give it 4 stars become of this issue...So I recently I just logged back in my account and as I was shopping I noticed that the love list icon was Missing and I assumed maybe it was just missing on my phone specifically so I went on my iPod because that was the last time I actually logged in And when I pulled it up I was logged in and I saw that it said the app needs to be updated becuz my ipod was dead and i hadnt been on the app with my ipod..only my phone which was only today.. so i declined the update and I noticed the love list was on my screen so I’m wondering if I update the app on my iPod will my love list icon disappear???
No sirve
by fabiolamartin on 2019/04/19 21:17
Esta última actualización no está funcionando!! Por favor arreglen eso.
Multiple tech issues
by Tanna Bee on 2019/04/18 12:53
Complete crap. When you go to reset your password, it either says “use most recent password reset link” (even though you are using the only link you received) or it constantly says your password is incorrect even after you’ve changed it multiple times. App is crazy slow. Sometimes will close when you’re trying to pay for your purchases.
No more love list?
by lglmt on 2019/04/16 20:46
What happened to the “love list”. How am I supposed to save things that I like for later??
My order
by ghdhmln on 2019/04/16 15:22
I find it ridiculous that I cannot see my order from my email or off the app. I have to live chat just to see where my order is. That takes up too much time that I don’t have to waste.
Nathanael
by ecoliptus4567 on 2019/04/15 02:55
Exceptional service.
New update is bad
by James Leggs on 2019/04/14 02:33
What did you do? Navigation and filtering used to be so easy. Being able to like something was handy for shopping later and that’s gone. Glitchy now as well. Give her another go.
Favorites Lost
by Lilliandra on 2019/04/13 17:15
Why the hell would you remove the bookmark/love list feature? How in the world does help or increase shopping for your products. Also when we did have our love/favorites list why the hell do you keep removing the links to the products whenever you made an adjustment to your prices? Seriously, fire the sales person who thought this was an efficient or good idea.
I love VS but! The app works awful
by whueeeeee on 2019/04/12 23:56
After last update i cant see my order history!
Not good
by le07rafa on 2019/04/12 19:12
I don’t see any thing new on the new upgrade the app got worst you can even check the image of the previous items you bought is the same crap as going on the website Crap
Wth ???
by Cameron sapphire on 2019/04/12 14:12
They got rid of the “loves” button which I had 50 items in my wish list that are now gone. That was my favorite feature. I could have all the items I was planning on purchasing in one area. Now they’re gone
Doesn't seem like an update?
by Kilcoyne7 on 2019/04/12 03:41
Please bring back the heart list. What was the point of removing it?
Favs are gone
by mok4315 on 2019/04/11 14:47
The new update (to both the VS and Pink app) took away not only my favorites, but also the ability to favorite. That feature was probably the best part of the app. Not cool guys.
Fix it
by Tetiana_phx on 2019/04/11 01:51
New version took away all my favorites!! Please fix it.
Love VS
by HeyKay13 on 2019/04/10 20:42
I love the VS App it's easy to order. My complaint right now is that the other day when the App got updated my favorites are gone. On top it got replaced of location where is a store. When I view a product the top right corner the heart where you press to fav & save is gone. Why would you take it out? Bring it back please.
New update
by 21penny21 on 2019/04/10 03:26
I don’t understand why every time we get a update we lose our love list and our wallet is empty. I really wish you could get it right so we don’t have to search for everything in our wallet & love list and we can’t find it. Thanks for nothing. Penny you even make it hard to do your Review.
It’s for my wife
by Akaelvic on 2019/04/09 18:45
I hope she loves it
Cart
by candi07 on 2019/04/09 04:26
I love the app as it’s very easy to shop! However it makes me very upset that even if you have something in your cart and in the process of buying something it is able to be purchased by another and that to me is not reasonable if I have it in my cart and ready to check out it should let me purchase it!
Awesom‼️💜💎❤️🦋
by Toni Birnbaum on 2019/04/08 16:05
I can just get lost in the most beautiful place in Las Vegas is Victoria’s Secret it’s a wonder land of beautiful also my word for Victoria’s Secret is Awesom🧞‍♀️💥💃🏻😍🌹🍸🎈💎
Perfect
by vsanty on 2019/04/08 06:36
I have nothing bad to say about shopping VS online... I had a delivery issue not long ago, and I received a response almost immediately! Very happy with the communication and selection online :) thank you VS!
5 stars for sure
by Bailey Smothers on 2019/04/08 00:58
Everything I get whether it be online or in store items they are packaged nicely, and product is excellent what I expect. If I have any problems with sizes or it was a different color I wanted them I go to the store and they are always more than happy to help solve my problem. They offer to get me a new pair in store or try to refund my money back. Wouldn’t buy my sports outfit anywhere else.
Filter by color does include VS colors
by goldgrl7 on 2019/04/07 20:10
The colors VS comes up with are nice but it’s hard to search by color. Or items simply aren’t available in matching colors.
Purses and Totes
by Lvandrea on 2019/04/07 07:54
I have got so many compliments on the back packs and totes and purses. I love them so much. Thank you for putting out such pretty colors. The bra’s has also given me the support I need for 58 years young. Thank you.
App difficult
by kathzj on 2019/04/07 01:28
The app could be more easier
Fav Store🥰
by AMG(: on 2019/04/06 19:22
Love to shop through the app! It’s fast and efficient. ❤️❤️❤️❤️
❤️
by LisaCoalson on 2019/04/06 16:04
Love the sales and new things!!
Thanks VS
by LilJ15 on 2019/04/06 15:35
App makes ordering quick and easy. Thanks, VS!
Online shopping is Great !!!
by !SSSTARRR;) on 2019/04/06 01:16
Shopping online is sooo much better Thank you VS !!!
Loveeeee Victoria Secret💓💓💓
by Diamond0913 on 2019/04/05 15:19
Love shopping here on the app also in the stores good sales 💙💓💓💓😍😍😍
Items disappear from cart as you order
by bkself on 2019/04/05 04:28
Ridiculous how as I find items they go out of stock before I can even get to checkout
Always low on inventory
by CB 7474 on 2019/04/04 02:11
I love the app and Victoria Secret in general, but it always seems like they have a limited selection of sizes and colors online. Even with the items that are only sold online. Please bring back more regular styles yoga pants. I exclusively buy mine from VS because they have longer lengths and I loved the most loved yoga pants, but they are getting slim in the options of regular pants.
Love it
by the world is urs on 2019/04/04 01:33
😍😍😍
VS app
by Running_momma on 2019/04/03 18:42
Great app, easy use to use and easy to search!
First time using it
by amorcito_4u on 2019/04/03 13:38
It was very easy to use for my first time I was very pleased 😉
Online ordering
by IceQueen0601 on 2019/04/03 01:41
They could work on app a little harder, so it would be easier to make an order using discount codes. Also, they could tell what size the model is wearing and how tall and how much she weight is..
Shopping online
by Jody Gordon on 2019/04/03 01:05
Check out was the most easiest I have had in a long time thank you
Very Pleased
by Pehrnst on 2019/04/01 23:35
I enjoy that quality of the merchandise from the company. I know that if I order something online I’m going to be satisfied, the only time I wasn’t was when I ordered the wrong size, my fault. I also appreciate when I go into the store (Fort Collins) I am treated like a princess. Love love love!
Leggings
by Nadrian W on 2019/04/01 16:45
Some of the leggings are true to the size and fit you in all of the right places 🥰
I love Victoria!
by simplycynthia on 2019/04/01 16:34
But not the app! Sometimes it’s confusing when I’m trying to add codes check out I find myself trying to go back or look all over for things. Maybe the more I use the app I will get familiar with it for not though it’s annoying.
Great
by Dancacro on 2019/04/01 14:47
The customer service is amazing!!!
Just ok
by 1maitai on 2019/04/01 04:48
The app doesn’t not work well between your account saved offers or rewards and shopping. Other apps load your rewards right in your account. Typing in offer codes are so outdated.
Promotion Not Working
by Angel I's on 2019/04/01 02:24
I am frustrated that one of the promo offers wasn’t added to my purchase even though I made the requisite purchase to earn the promo. I ended up deleting the perfume from order.
Thank you
by Diamondfairy22 on 2019/03/31 19:00
Many thanks always for helping with anything and working hard :)
Great store
by Celiascarlett on 2019/03/30 21:14
My favorite store. Great panties!! Love VS
Elsielooloo
by Dwssher5868 on 2018/10/27 08:25
I’m addicted to shopping at Victoria’s Secret. I have many panties, bras and accessories. They have a wide variety of items to choose from on their site. I only shop online. I love their clearance section. I usually find quite a few things at a great price, especially when their clearance section is discounted. Their end of year sale should not be missed. If I get an item that I’m not happy with I usually just resell it. VS products always sell easily. There’s ways to get around paying the shipping charge. Being a VS cardholder has its benefits too. The website is full of special sales and items that u won’t find in a store. The site is easy to use and has virtually no cliches or bugs. FYI-I use my new iPad for shopping. I’m sure other devices have just as easy a time using this site. I honestly don’t mind shopping online on VS. enjoy!!
Can not get check out to function properly
by LisaIXOYE on 2018/11/06 18:49
I have tried to place an order and connect it to my offers that I have received in the mail, the app does not allow more than three offers within it, however it will not accept more than two offers. Then when I’m trying to connect it to make a payment it clears out the offers category and I have to start back over. since I am working off of pieces of paper that have been mailed to me, and printed in a font that is generally illegible unless I take a photo and make notes it becomes quite cumbersome when I have to re-enter information multiple times before it’ll actually go through. The other issue that I have is I have attempted to make a payment on my angel card through the app and have been completely unsuccessful every time. I’ve been sending my payment to VS and they charge me a late fee, when it would have been in time if I could have gotten the app to work properly.
Online App
by Brooke Clement on 2018/12/24 05:05
The Victoria’s Secret app and online shopping is 10 times better than the store because it has over 50% more in stock and more collections and it’s a shame that the store doesn’t carry him anything that is short or tall they only carry regular length which is a model size and the people in the store absolutely so rude to me every time I go in and when I called Victoria’s Secret in their great especially recently win couple pairs of my underwear came up missing in my order for Christmas and they made sure to get those sent right out since I am the highest court order I Victoria’s Secret and I spend a lot of money there and when I walk into the store they treat me like crap and it’s very very aggravating thank God for the app and online shopping!
APP WON’T OPEN!!!
by Lillori1988 on 2017/12/22 18:56
The Victoria’s Secret APP stopped working two days ago while I was trying to place an order and was at the check-out stage trying to apply my discounts I EARNED!!! Lost out on the reward card due to the app going CrAzY, and eventually it went to a black screen that just says VICTORIA’S SECRET in gold letters. I kept trying to re-open so I could get my order completed, but no luck! I lost several items because they sold out while I was trying to check out. Now when I try tap on the APP it goes to the black screen w/Victoria’s Secret in gold on it and after waiting around 30-60 seconds it just closes and goes back to my home screen!!! FIX YOUR APP!!!! I shop online with y’all EVERY WEEK!!! PLEASE GET YOUR APP WORKING!!! And also, work on the Check-out and add you should add a “save for later” feature to the cart...so you don’t have to start over just to get to use the offers and rewards!!! Or so you can go ahead and add everything at once and order on two separate days!!! Thank you!!! Please fix it 🤞🛍🛍📦🎀❤️💚❤️💚
Big time fan for over a decade and now not so sure
by B12G12D12 on 2019/07/16 02:16
I have been an avid buyer of products from Victoria’s Secret forever. I have many leggings, tops, bras, undies, and beauty products from them. Half my wardrobe has the VS logo somewhere on it. I do see the sizing and fabric to be a little odd with some orders, so I know quality control isn’t what it’s supposed to be. But the main reason I’m leaving a bad review is because I feel like for the amount of money and support that is shown to your company, the very least you could do for your loyal customers is have a functioning website/app. Today, I was prepared to spend over a $100 and I was unable to sign in, the app wasn’t loading properly at all, and the deals were only available for an hour. I promptly spent almost the whole hour trying to reach customer service to no avail and no purchase was made. What a shame that a company I have always enjoyed buying from has now left such a bad taste in my mouth!
Oh yeah!
by Soares91716 on 2018/11/13 05:44
Victoria’s Secret Online shopping is so much better then shopping in the stores! Especially when shipping is FREE! Today I went to my local Victoria’s Secret store and I was so bummed out when I found out they were out of my size in the underwear I wanted, especially cause there’s was a wonderful deal on undies! So thinking if I get online they might be out of my size too. But I gave it a shot. And behold. I was able to get the undies in the size I need plus more, cute pajamas and a some cute bras! I punched in my offer codes and was able to save money by buying more! So worth it! But now in order to get my free shipping I just have to wait a little longer for my items to arrive but totally worth it!
Fix your app
by andiliion on 2018/11/27 16:59
I've been using the app for a while now and it definitely needs some updates. For one it always seems to conveniently stop working when there is a decent sale. There was a flash sale for a few hours a while ago and the app won't even load up/ or I just can't check out. This has happened a few times and I’ve just had to get on the actual website to purchase anything. The app is very laggy when it comes to loading screens and looking at multiple items. It also gives me a message saying 'this page is unavailable' when I go to look at my orders. The most basic of apps should be able to show you your own orders... I also agree with some of the other reviewers, if I'm spending the money let me use all my available offer codes / coupons. Limit of three is kind of cheap.
Good But Needs a Few Tweaks
by bexthoughts on 2019/01/03 10:22
Positives: Easy to search for and find items. Excellent photos and descriptions of goods. This is especially true of the colors of cosmetics. Checkout is done well, with enough steps to ensure one is given every opportunity to make desired changes, but not so many that it feels burdensome. Negatives: A bit cumbersome and not as user-friendly as I’d like an app to be. I find the print to be clustered and arranged in an odd manner, so I am often searching for things (i.e. description and ratings) that should be more easily accessible. This is especially true of the price, which I have to hunt for more often than I’d like. I think the the use of bold text and larger font would make it easier to maneuver within the app.
Fix your app! This is obsurd.
by Ezdeals on 2018/01/12 22:22
The app keeps shutting itself down. I spent hours shopping and building a cart, went to place my order and all shut itself down and now all I get is a black screen that says Victoria’s Secret on it for about 20-30 seconds and it kicks me back to my home screen on my phone. I am beyond mad. This is not the first time this app has crashed. Last time it crashed for several weeks. I’ve missed out on exclusive offers, missed out on perks from my card, missed using gift cards as a reward from purchase, as well as lost items that were limited in quantity at the time due to the delay. This is ridiculous!
okay
by Okay I umm whooa on 2019/04/20 13:44
vs is a very bad app let alone store let alone company. there is no diversity. every single model is at least a size 0 and a double d. i don’t think there are any B’s let alone A’s. yes there are my people (african americans) but sis, there are no darker versions, there are no asians, Latinas, there are no plus sizes, no short people. and you don’t even let my girl rock her natural hair style. further more, Victoria’s Secret is SO transphobic. you are entitled to you own decisions, but sis. my mom said if you do t have anything nice to say, don’t say anything at all. maybe you should let some transgender people be models. last time i checked, they were still humans. I have some things by VS but i did not buy them. they were given to me for my 14th. i’m going to make sure I do not get any VS merchandise for my 15th because i don’t support people who don’t support all or at least include everyone all off race, religion, size, and gender.
VS
by Mom Squaw on 2018/11/12 03:11
Love this app it’s a must have for the holidays. It keeps you up to date on the latest offers. It’s also easy to combine the coupons you receive in your mailers or while shopping in store. The app offers anything one might miss in the smaller stores found in small malls. In my experience the size guide is on point. Over all fully satisfied. The only improvement could be made in the search bar. There aren’t any related suggestions underneath- so you either spell the item correctly or scroll through dozens of related items.
Love List gone???
by Ny🤷🏽‍♀️ on 2019/04/20 01:45
I only give it 4 stars become of this issue...So I recently I just logged back in my account and as I was shopping I noticed that the love list icon was Missing and I assumed maybe it was just missing on my phone specifically so I went on my iPod because that was the last time I actually logged in And when I pulled it up I was logged in and I saw that it said the app needs to be updated becuz my ipod was dead and i hadnt been on the app with my ipod..only my phone which was only today.. so i declined the update and I noticed the love list was on my screen so I’m wondering if I update the app on my iPod will my love list icon disappear???
Supurb
by Vacherona on 2018/11/13 21:23
I went to specifically look for a red sweater for Christmas and found one with rave reviews. Also, on the off chance, they might offer one I looked for black cross-body purses. It had become necessary to replace my current severely worn out bag. Not only did they have it, but their style can also be worn in two (2) different ways. Which offers versatility my current bag did not. Both items are in stock and I should receive them by the end of the week. Thus, I am extremely pleased that I checked out their app today. I have been a customer since the stores initially opened and even now that I am over age 60 I still find stylish clothes and of course the same quality in lingerie that I have come to depend on for over 40 years! Thank you for your overall consistency in-store, online and through your Comenity Bank partnership. I value all the services you offer so graciously. With My Best Regards, Annemarie V. H.
Awesome
by Soul-in GoldenAge on 2018/12/17 01:24
Did all Christmas shopping for the Ladies in my family and my friends. Plus, of course, I had to be Santa for myself 😁, and it took maybe an hour. The offers apply at checkout with a tap, all my information is loaded and CLICK. I’m kicking back stress free. This App has been great for me for years and there’s no running out of what you want, especially the Totes the store never has after the first hour. I get all the deals and points etc as you do in the store with no headaches. I love it!
What Happened?!
by AMAZINGappLUVIT!! on 2017/12/31 16:50
As a Forever Angel cardholder I am on this app at least 3 times a day!! But for the past few days I haven’t been able to get on :( Just a black screen then it kicks off. I’ve tried just going on the website but I can’t check my points or my card balance, I can’t even make a payment online! Hopefully, this issue gets resolved soon. And maybe by some miracle we can use more than 3 Offers at a time!! Lately, this app has been super slow and glitchy and just difficult to navigate overall. So I haven’t even really purchased anything. I guess it’s a blessing in disguise - more money in my pocket!!
Not easy to login
by Sexprilla on 2019/03/09 19:25
Trying to login to the app and had to reset my passcode four time. All links showed as “expired” links. This then locked my account and I was not able to reset my passcode. I Had to contact online customer support. The link they sent me also showed as an “expired” link. I’m gonna They suggested I do either: 1.sign in as a guest or 2. have me delete my whole account. I had them delete my whole account and I could just created a new one and started over. This was very frustrating and annoying. I know the passcode I was putting in was correct and it had to be error technically.
It’s great but...
by driafrazier on 2017/09/29 02:15
The app is amazing the only thing I’m really concerned about is will there ever be a time when we can use more than three offers? Like at least four or five offers would be nice there’s a lot of great offers you have plus those rewards we earn makes it a little harder to pick which ones we’d like to use so being able to have at least four or five offers would be very beneficial!! Thank you again and I love your items❤️🙌🏾
Love the app
by Meg6684 on 2018/03/15 03:19
I love this app, I just wish checking out wasn’t confusing. When you add offer codes you have to go back a few times and it shows your total is still there until the very end. Weird. But other than that I love being able to see the offers available. I absolutely love the bag I get as gifts from Victoria secret and Pink and love the fact I can see their offers easily. It’s fun to shop and browse to see what there is. And very easy to order. :)
Best shopping experience
by My secrets & Victoria on 2019/05/18 14:06
I used to love the app bec it works wonderfully but since the updated a few weeks back it snot working well or properly. I’m able to see their offers but most of times when I go to “shop” option nothing shows, it s blank so I have to go to the website instead & the same if I had something saved in the shopping bag, the icon will show the quantity but it’ll not open (once again will b blank) when I tried so I have to go to the regular website again & shop all over again. I had to delete and re-loaded it, hopefully it works this time. Frustrating and disappointed.
Come a long way
by Fatcatniecy on 2018/04/29 21:34
I’m giving this app 5 stars because I’m impressed with all of the improvements I’ve seen over the past year. Being able to check out offers and coupons available even if you don’t necessarily have or were even aware of coupons is a treat. The “wallet” feature for coupons is cool. Overall the navigation is a lot easier and I have no complaints
App hasn’t worked since right before Christmas
by DS8277 on 2018/01/02 16:30
I am highly disappointed with the fact that the app has crashed and is no longer functioning. All I get is a black background with the words Victoria’s Secret in white. The app then just crashes and I cannot access it. It seems since the IOS 11.2.1 update may have be the culprit. Other than that I did love the app and all its functions, as a Forever cardholder I frequent the app regularly and this app is my most convenient means of doing so. Please fix this.
Options
by syd553 on 2018/11/12 17:05
When people go online and shop for stuff they expect to have the most options online but want to comes to Victoria’s Secret when you go on story you have more option instead of going online most people like to shop online so it’s easier instead of having to go all the way in store when you go online there’s very few options and if it’s on sale you only have one or two choices when there should be more than just those few choices.
App not working
by SohoNative on 2018/01/05 15:55
This app always had minor bug issues that caused freezing and crashing but for awhile it was doing great. Maybe due to so much demand come December the app completely stopped working, you won’t open long enough for nothing, force closes or closes out but still open in the background. I was hoping they’d release an update so I wouldn’t have to delete and reinstall but I have now. Hoping it works. I throughly enjoy being able to order and pay with my angel card and having offers right on hand to use. Please fix. 😢
5 stars for sure
by Bailey Smothers on 2019/04/08 00:58
Everything I get whether it be online or in store items they are packaged nicely, and product is excellent what I expect. If I have any problems with sizes or it was a different color I wanted them I go to the store and they are always more than happy to help solve my problem. They offer to get me a new pair in store or try to refund my money back. Wouldn’t buy my sports outfit anywhere else.
Little time consuming
by NicolePISssss on 2019/02/24 17:30
App needs to become more user friendly in a sense when you’re trying to check out if you’re in your account you shouldn’t have to enter your cc info again. You should only have to enter a number if you’re going to use another cc. Maybe shorten it to your last 4 of SSN for verification purposes but not the entire cc #. Geez!
Love Victoria Secret, hate the app!
by F3spirit4ever on 2018/07/19 20:47
I absolutely love shopping at Victoria Secret but the app is awful especially when it comes to checking your orders. It constantly gives me a message saying that I don’t have any orders!?!? Excuse me ☝️? I have done several orders in the last two months alone and they are nowhere to be found. Tried the website too. Same thing there! When everything works as it should I will come back and change my rating but right now it’s worth only two stars. My stuff is suppose to be here today but we will see since I can’t even check it 😞
What a terrible app
by Jackie 68676767 on 2019/05/05 03:07
I just spend 1 hour trying to do my credit card payment and this app is asking my information like account number, called customer service and they were close went to the live chad and maybe them went out of town for vacation..... no way to find help or topics regarding this particular issue. Really sad it looks like they want to sell but they want you getting late on your payment. App have many options but they are not synchronized with paying your bill, really frustrated the way this was designed it’s supposed to make your life easier but..... Terrible app..... Jackie 67
Needs TLC
by CANOLLI WAOLLI on 2018/10/15 10:26
My app frequently doesn’t load - the bar at the top moves like it’s loading but then nothing changes. This happens most often when I’m trying to check out, or if I start to check out and add more to my bag and try to come back to my cart. It doesn’t matter how many times I kill the app I usually finish checking out in my browser because the app won’t load. It also has a hard time with signing me in with the facial recognition, I’d say it works about 1/2 of the time.
Useless app
by Chicagoenne on 2019/11/16 00:02
I love the store. I HATE this app with rage. I have been trying to buy a pair of pants now for four days. FOUR DAYS. This useless app keeps changing the price higher and lower, VS deleting pants from the cart, not allowing coupon codes longer than Tolstoy novels that I get by VS email or in the mail from VS to be applied, Now locked out, now VS has deleted pants from the cart again. This app doesn’t save likes anymore so you have to search over and over and because it deletes from the cart, over. Useless. I could have driven to a store, tried on the pants, purchased the pants, returned the pants. But no, this app is useless, cannot even buy pants. But oh look? EBAY has the pants. DePop has these pants. POSHMARK has the pants. In six seconds, and two clicks had I paid someone else for the VS pants I wanted. I don’t have to enter multiple codes! Free shipping! VS clearly does want me frustrated and furious but does not want my money. Infuriating. Shop what you want on another app.
LOVE LOVE LOVE!!!
by crabbygranma on 2018/12/14 02:29
I’m 65 years young! My hair is long & white but I still LOVE Victoria’s & now PINK! I’ve been shopping VS Bras since I was fitted as a teen and NOBODY makes comfy cozy bras & bustiers like BS, especially nice in the summer! I have a couple pairs of brand new panties that are unraveling but the lady said wash them and they’ll exchange them! Great folks here in Salisbury! The only thing that aggravates me are when “FREE” OFFER CODES refuse to apply and my purchase qualified 100%! That happens ALLTHE TIME!!!!
VIctoria Secret Sweetheart
by Victoria Secret Amore on 2018/12/11 16:23
I love the Victoria Secret app! It’s easy to use. The app makes it simple to find different offers so I don’t get confused on what I can buy in-store or online! I love the fingerprint log- in feature for a convenient log in process. I also think the apply offer add-on feature in the cart is very user friendly. I shop on the app more than I do on my laptop.
Loving the app
by Ebv123 on 2018/11/05 02:01
This app is very helpful for me because I don’t have a Victoria’s Secret store close by me. Sadly. There is just a PINK store and they don’t have the same offers there. I just made my first online order today and we will see how that goes! I love how simple it is to use everything and navigate the app. And paying on my angel card couldn’t be any easier! Absolutely love it. GREAT JOB VICTORIAS SECRET!!!
Get IT to work!
by Bullyonsmom on 2018/12/19 14:31
I love VS products, but this app is horrible when it comes to payment. I used my old VS credit card last week after a few years of inactivity, and my order went into limbo. Even after I called customer service and gave them a better cc, my order failed to process and was eventually cancelled. If there was a way to edit the cc information via the app, VS would have had a bigger order from me...my second time placing the order, I went smaller. Please have IT work on a tech solution!
App stopped working after update
by Comando585 on 2018/07/05 07:04
After the latest app update on July 3rd the app stopped working and wont open as soon as you open the app it crashes i had to delete it twice now to get it to open but that only makes it work for a few minutes please please fix this as soon as possible. Thanks.
Dated and Heavy
by PleasentlyDesigned on 2017/10/09 12:01
I find this app experience to be a little frustrating; it’s a little glitchy, slow, and difficult to navigate. I think the bulky design was cute a few years ago but I wish they’d update and make the navigation a little more user-friendly. I find that I often put carts together but don’t checkout. This drives me crazy because I want to spend money on cute stuff! But I just hate the app so much. I end up giving up before placing my orders, or I have to beg my guy to go through the annoying process for me. 💔
I love this app
by Siamez_2 on 2018/04/01 20:23
I made a purchase from Victoria’s Secret the other day and got quite a bit of compliments on the velvet Matte. I went online to see about all the colors and it was on a bigger sale online than in stores. I bought more for myself and my sisters. Great experience shopping online. Products were easy to find and were all in stock.
Great Experience
by Brown-Eye-Mexican on 2019/01/26 23:11
I love shopping they the app always such great deals! The only problem I always have weather I shop in store or on-line I always tend to order to late when it comes to free bags at checkout, I was excited this time around to shop and get the free handbag but I once again not available. Overall I love shopping with Victoria Secret
Sales in stores are different prices
by corie lynn 66 on 2018/12/22 20:58
I went to the Victoria’s Secret store in the mall today. All clearance was an additional 50% off. There were some sizes that I couldn’t find in the store so I found them online. The exact same items WERE NOT 50% online. It’s disappointing and doesn’t make any sense why they cost twice as much online.
APP FAILS
by My Name is V on 2018/01/09 15:39
Love VS - but the app has not worked right for over a month. Will return to my home screen after 10 seconds of waiting for it to open. Have deleted it and re-downloaded 3x in last month and it still fails. This is 4th download and it won’t open at all now. Need to prioritize your IT department. Losing sales...
Good experience except for the cart
by butrflywarrior on 2018/11/15 00:32
When I logged in to pay my shopping cart emptied. I had to go back and find everything to add back to shopping cart. Then I left them in cart to come back to later since I could not remember what all I had and then the shopping cart emptied again. Had to re-add. Finally purchased items but I wish it would save the shopping cart.
No more favorites
by Dilcagjvxhnbrppqa no on 2019/11/22 15:54
I miss having a tab where I can keep track of my favourites. Sometimes I want to wait until a sale or something gets discounted or even keep track of what I have in what color to find matches easier. Since they got rid of it I’m finding myself not purchasing as often because I have to search for what I liked in the first place.
Terrible
by verodims on 2019/03/11 20:21
I have been using the app since January and loved it, until the recent update. Not only was my account erased, I had to tester all my passwords and cc information only for my current shipments to dissapear. I was still charged for the items but I don’t know what’s going on with them. Customer service can’t figure out what happened to them and my email is not linking to those orders either. Now I can’t even add coupons or rewards to my purchases. Should have kept the old version 🤦🏻‍♀️ because this update has given me nothing but headaches.
Love the app!
by Angel4eva! on 2017/11/07 16:23
Helps me keep track of my offers and adds them right in from the wallet feature- great addition! Lost a star only because keep losing access to rewards - I love being able to track points to next angel reward!- comenity may be at fault there? Keep up the good work- bugs are working out :)
Online ordering
by CofeeDespenser on 2019/02/17 01:18
Victoria’s Secret has such a plethora of options. I love online shopping, the site is easy to navigate and once I love a certain style, viewing the options on line is just much easier than in the store. I become a bit overwhelmed in the store. The site makes shopping such so easy. Thank you
Can’t Double up Unrelated offers?
by Pooltable on 2018/11/21 15:09
Went to get my free tote and blanket since I spent the $175 and guess what? I had to remove the free slippers (also an offer) that I added to my daughters’ PJs. As long as I spent $175, why do you care I got free slippers to go with my PJs?!? I love you VS (which is why I gave you a 5 star rating)...but It’s stuff like this that irritates your loyal customers!!
Add multiple gift cards to cart before check out
by Ukelady24 on 2018/12/25 14:52
I was trying to order multiple gift cards but it only let me order one. Now I have to do whole process again and it won’t count as one large purchase which gives a customer extra perks. Wish you could add multiple gift cards to shopping cart then check out.
App kkkeeps crashing
by Sally 357 on 2018/01/14 21:29
Annoyed that the app won't open and keeps crashing after I placed my order. Superrrrrr annoying. Other than that I like the app. I like my angels card is on there and my points I can see. I'm annoyed though that a lot of things I put in my cart disapppear bc they sell out before I can check out
Not bad
by Yayas85 on 2018/12/12 02:58
App is not bad sometimes when your applying coupons to the shopping cart you have to refresh your page it won’t show place your order for some reason you’ll have to go back in and out and then place order but overall decent app
Great App
by KaDonua on 2017/10/03 20:16
I love this app! It makes it so much easier to make my orders, wish list, and love it list for my gifts/Christmas gifts for my girls, family, and friends. VS has such wonderful prices on-line and in stores, plus they add special offers. Did I mention they also allow you to add points for additional offers and gifts!! WOW, Love this app!! Thank you VS
Rating Trends
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All Versions
4.0
164,628 total
 5
130,992
 4
12,224
 3
7,396
 2
4,736
 1
9,280
Current Version (6.3.2)
5.0
130,207 total
 5
117,366
 4
8,281
 3
2,536
 2
747
 1
1,277
Version History
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