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Priceline Travel - Book & Save

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Screenshots
Keyword Volume Hits KEI Rank
rental car sites
0.00
25
2
rental
14.06
18
2
rental cars
39.23
15
flights
17.65
13
1
rent my car
41.83
6
hotel
25.09
6
hotels
13.72
6
price
0.00
3
1
rentalcars com
0.00
2
2
priceline
889
1
priceline app
642
1
Search Visibility
App name
priceline Travel - Book & Save
Description
Get exclusive app-only hotel deals, discounts on rental cars, and cheap flights all in one place, with the priceline app. Join millions of happy travelers who book great deals with us every day - download now! 3 reasons you’ll love using the priceline.com app: 1. Access to exclusive hotel deals found only on the app. 2. Everything you need in one place - low-priced hotels, cheap rental cars and discounted flights. 3. Personalized, relevant hotel recommendations - we have the travel deals that matter to you. Our app is rated as Best App for Travelers by Travel + Leisure! SERIOUS SAVINGS You’ll save up to 60% off with Express Deals® and even more with Name Your Own price®. Seriously. Plus, you can save even more with hotel deals you can only find in our app. SEARCH, FIND, BOOK Finding the perfect one is easy as pie. Search by city, address or point of interest to book the most conveniently located hotels and rental cars. As you search more, we uncover even more deals just for you. QUICK & EASY Want to book in a matter of seconds? Our app features super-quick travel booking, especially when you’re signed in! We do fast well. rental CAR DEALS Hit the road with rental car deals on 22 brands in 28,000+ locations. That’s how we roll. CHEAP flights Travel across the globe with super deals on thousands of domestic and international flights across the globe. Pace yourself. TRAVEL BUDDY Easily access and make changes to your trip wherever you are with our My Trips feature. Need to check your booking on the go? Get all of your reservation and travel info right on your phone, even if you booked on your computer and even if you don't have service! My Trips works offline, too. Like magic. Our app has your back. And it’s watching your wallet, too. Download now! priceline is part of Booking Holdings, which includes leading online travel brands such as Booking.com, Agoda, Kayak & OpenTable.
Definitely THIEVES!!!!!!
by odinsdaughter#14 on 2019/09/21 15:40
My friend was stranded in Baltimore coming from SC to PA and everything he has is in PA, so I called Priceline to arrange a room for him at Crown Pkaza @ Inner Harbor. I explained to “Jonathan “ the Priceline agent that my friend only had his bus ticket and his phone with proof of who he is and I stated that BEFORE I make this reservation for him I need you to call the hotel to verify that he would not have any problems checking in because I know a photo ID is usually required. “Jonathan “ came back on the line and told me he spoke with the hotel and that it was documented that there would not be any problems. He even stated that the hotel documented in their computer this conversation and the situation. So my CC was charged for the room. Fast forward to now when my friend goes to check in. Not only was none of that information in the hotel system, but the hotel stated that they never spoke with Priceline last night. Priceline charged my CC, my friend was not given a room, and now Priceline is giving me the run around when I called for a full refund or to provide my friend wth a room!!!! They are scammers. I am going to keep fighting and I will get refunded one way or another!!!! But I will never use them ever again. Thank you Priceline for stealing from me and leaving my friend stranded in Baltimore with no room!!!!!!
Awesome!
by Chipapas on 2019/09/21 14:01
I’ve used this app, so easy to use, also have called on occasions and always get magnificent customer support! Great team, keep up the good work!
Horrible Customer Service and a headache Everytime
by CWesterman620 on 2019/09/21 02:07
Every time I book there is a confusion or a booking that I didn’t book. I don’t know how this is happening but I obviously can not be in two places at once nor would I book two rooms for the same evening; and then to basically be told by customer service that I am a lier and that they will not give me a refund for one of the bookings even though they see that I check in at the other hotel and that this was clearly a misunderstanding! Also refused to let me speak with a manager. This is so ridiculous and I will not be booking with Priceline or any affiliate ever again!
Decade of Deals
by FVDEEPSEA on 2019/09/21 01:45
I’ve been using Priceline for over 10 years now. I used to joke Bill Shatner was my travel agent! Great hotels for great prices. Now what’s wrong with that??
Coupon would not work
by ABoogie504 on 2019/09/20 23:36
Could
Hotels & flights
by eddie cass on 2019/09/20 22:34
Always find what I need cheaper than anywhere else. Bravo
Shocked
by Itsniquebaby on 2019/09/20 21:40
The express deal sold out never had that happen before
Best Price Guarantee doesn’t really apply
by Jppdiddy on 2019/09/20 20:56
Loop holes are a great way for Priceline to ensure that they don’t have to provide quality/reasonable customer service. I booked less than 24 hours before seeing a meager $5/night less for 2 nights for the same star hotel listed on Priceline, but even though I have not checked in, since it’s my check in date, Priceline refused to honor a price match. If it weren’t for the fact that Priceline consistently offers a bit lower price than the hotel sites, I’d never use them due to their customer service. It is by far one of the worst; the price is the only reason I continue to check them out, but you pay a steep price in service for the price. If you aren’t extremely frugal, call the hotels directly and ask for a price match, I will in the future.
Love it but....
by fookieman95648 on 2019/09/20 17:46
You guys need to really advise us in advance that the hotels charge outrageously high resort fees and parking fees that make any savings null. I do love the app and use it most times I travel Greg
Horrible experience
by Hershrock on 2019/09/20 15:33
This company gave me some time to realize that I will always stick with Expedia. Their customer service is horrible; you get transferred to so many different departments, and sometimes there’s an abrupt hang up.
The best
by jdog2909 on 2019/09/20 12:37
Great deals
U can’t copy a hotels address unbelievable
by something 19999 on 2019/09/20 12:20
U can’t copy a hotels address unbelievable
EASY AS IT GETS
by Lendez67 on 2019/09/20 06:43
Booking a flight using the App always the easiest way to do it.....it takes just a very little time to get it done...excellent
Works for me
by Dead Puppets on 2019/09/20 03:56
I’ve been using Priceline for years, only for hotels. Satisfied with the app. Pretty easy to use. When booking I would recommend reading the hotel reviews and ratings by the guests. You can’t always rely on the star ratings or the name brand. I’ve rarely had the need to use their customer service which I guess is a good thing.
Extreme Disappointment
by bizunemom on 2019/09/20 00:14
I have used Priceline Express Deals several times and have been pleased. This time I am extremely disappointed that Priceline would include a hotel that has a 6.8 for cleanliness in their 3 1/2 star Express Deals. This is the last time I will trust or book an Express Deal!
Love Priceline
by JamieLynnJ on 2019/09/19 20:26
I love using Priceline. They always seem to get me the best deals!!! -Jamie
Hassle-free
by eyerazzi on 2019/09/19 17:20
Convenient last minute
Rating
by BeboBarberPR on 2019/09/19 02:49
Best app
Declined transaction
by david is not happy on 2019/09/19 01:24
I tried to book a room using my MC and it was declined 3 times. I checked with my bank and they say they never received the transaction.
No Cars Available
by Meltyclaw on 2019/09/18 23:30
Made a reservation through Priceline a month or so in advanced. No cars available upon arrival. According to the clerk, Priceline doesn't check to see if cars are available when making reservations. Better use for the app would be to check the prices and then call the company directly. Don’t go through Priceline.
5 Star
by @elmono_._ on 2019/09/18 20:45
Priceline is very great for looking of the hotels
Priceline Credit Card Rewards - ISSUE after ISSUE
by Bug28122 on 2019/09/18 20:32
I have had the Priceline credit card for 4+ years now and have booked hotels weekly for work trips and I am very disappointed in this company. I have booked so many times through the app/website and often times never received my rewards points because the payment wasn’t needed until the arrival at the hotel. When you don’t pay through the Priceline you don’t get the points. I then pay with my card at the hotel and still never get my points. I have made cases and have many case #’s but never get the points I deserve. I have trip #’s and proof that I booked through the app that should allow me to get the points. Well the lack of customer service never understands this issue and I am left with 0 rewards for using Priceline. I think the easiest solution is to make this an issue and have your IT dept. figure out this reoccurring issue or for me to never use Priceline again. What’s the point in having the Priceline credit card when I don’t get rewarded for using Priceline?
Poor calendar
by new hope bc on 2019/09/18 18:25
I just entered a reservation date for September 21 and it reserved for September 18!!
Easy and very quick
by Pj Barrister on 2019/09/18 17:01
Priceline is easy and streamlines each step. My first step in planning my trips!
Customer Service Rep Rann
by brittraye on 2019/09/18 16:48
I just wanted to say that my service representative Rann was extremely helpful and gave 5 star service.
A little suggestion
by MajoOC on 2019/09/18 06:32
I have been using this app for too long I recommend it to family and friends because I like the prices and for me and many people that is important. I give 4 stars to the app because I think the extra luggage has to be included on the price, at less asking you if you want to include a extra luggage or not, due to every time that I have to travel I have problems with the luggage Will be great if Priceline gives coupons for flights and not only for hotels
Going to see my family!!!
by Pool h2o on 2019/09/18 02:36
Thanks Priceline!!! You’re my fav!!!
Lie
by marco ah on 2019/09/18 01:59
Doesn’t have customers service, the prices have trick and over . Just rip of the ppl rip off the hotel .. I m using because easy to check hotels and book ,
False advertising
by Rhinoman1988 on 2019/09/17 20:37
So many cheap prices advertised... rarely available... SAD!
Best Customer Care
by JohnnRotten1963 on 2019/09/17 20:19
Had a bit of difficulty scheduling my flight and I booked the wrong flight. I understand the non refundable policy but was able to work it out and cancel my flight and rebook the correct one because it was done in the small window of time. It cost me a $15 fee but they were very helpful getting this corrected for me. I will only use Priceline for my travels. Competitive rates with excellent customer service. Why waste your time looking anywhere else? Stick with the original discount booking agents.
Best overall
by Happy smr rms on 2019/09/17 02:43
Great price great hotel hands down the best deal
Tired of getting bad deals
by 8?4$$:4 on 2019/09/17 01:50
They advertise express deals that aren’t available then never take them down Then they send you emails with penny rates for the area you’ve already visited for a lot more & only get coupons when you don’t need them or have tons of restrictions on them that make them useless.
NO GUARANTEE FOR ROOM???
by neil78b on 2019/09/17 00:00
Reserved a hotel only to arrive for them to day they are booked, so I had to call Priceline only to be told they could not resolve this until the next day, hahaha. So I was stuck with no room and had to go looking for another one again wasting a lot of time and didn’t even find anything comparable. It was such a headache having to call and wait only to find out that nothing can be done for 24 hours, what?? So a warning to anyone who uses this crap service, you need to know that you’re NOT guaranteed to get a room even though you have confirmation. You will stuck either cancelling or have them find you something that is not up to the quality you reserved. WILL NOT RECOMMEND THIS SERVICE TO ANYONE.
priceline
by ionknowpootie on 2019/09/16 22:43
best for flying
Love
by MontG8711 on 2019/09/16 18:24
Great Deals All The Time... Love It!!!
Priceline the price saver
by Kshrewd on 2019/09/16 00:35
I’ve been using Priceline for over 10 years and I rely on them to provide me with the best prices on quality hotel rooms, rental cars, and flights. I Probably book more than 60% of my travel through the company. They have great customer service that’s focused on solving problems quickly. I can always get someone on the phone when needed. Im a true believer in the company.
Great service
by King arturious on 2019/09/15 17:44
I’m always happy with the service. Good to great rooms
Marked up pricing
by 19momO1 on 2019/09/15 15:51
Was charged twice for my room. Once from Priceline when I made the reservation and once when checking out of the hotel, from the hotel. I had to catch this error and call to correct the issue. I also discovered that the charge from the hotel was $15 less than the charge from Priceline. Priceline would not refund the difference, though they claim the lowest price guarantee. Sorry Priceline, you just lost a customer.
Hotel Deals
by 215Turk on 2019/09/15 08:54
Found Priceline to have the Best deals on quality Hotels
LOVE IT!
by FLY-G on 2019/09/15 07:49
❤️ LOVE it!
DO NOT BOOK WITH PRICELINE
by NoLie1000 on 2019/09/15 01:11
Do Not DOWNLOAD this app they will TAKE YOUR MONEY and not book your hotel! You will be stuck sleeping in your car while they play with your money! DO NOT DOWNLOAD!
The bestttt!!!
by Dana0324 on 2019/09/15 01:03
One of the best app ever! So easy to book a flight and best offers and I can’t describe how wonderful is the Coustmer care service!
Horrible customer service
by BerthaW on 2019/09/14 16:21
I have been using Priceline for years now and never had I experienced such unprofessional management. I booked a vacation weeks in advance with Priceline to Miami Fla. Flight,hotel and car rental services. Upon our arrival, the car rental company (Economy in Ft.Lauderdale) was to provide a shutter bus , the same as all the car rental companies, every 15-20 minutes. They were to transport customers from the airport to the car rental company. We waited for 30 minutes before calling to see when they were coming, the representative said they was on the way. This was midnight. 12:30 no shutter. All the other car rental companies shutters was running. I called again, the representative said 5 minutes. The car rental company was less than a mile away from the airport. 1:30 no shutter. I called again, this time the representative hung up on me. I then contacted Priceline. The representative was NOT helpful! She gave me the number to contact the car rental company. I explained to her that I did, several times. I proceeded to tell her the situation and asked if she could contact them seeing how I made the reservation with them and they are the ones with the contract with the car rental company. The representative said no! I asked if she could help me find another company to get a car. I informed her that I had looked myself and no one had any cars available. She said no. Frustrated, I told her thanks and hung up. We caught a ride to the car rental company only to have them tell us they had NO cars and I lost my reservation because I didn’t show up . I informed him that’s because we had been waiting on them to pick us up! There were no cars and I was stuck at the airport! I will NEVER use Priceline again! They hung me out to dry!Stuck at the airport all night and my room was an hour away! The other shutter companies offered us rides to our destination. I’m very disappointed with a Priceline and will tell everyone about my horrible experience!
Best App, Best Travel Service... PERIOD
by malquist1 on 2019/09/14 13:55
Priceline’s been around since the mid 90’s and they just do it right. From lowest airfare to best after purchase information and car rental discounts. We tried other OTA’s are they always came up more expensive so why bother with them. The app itself is super easy to use and the “my Trips” part is unbeatable.
Best Hotel App
by Zx14 Hyper on 2019/09/13 19:28
Super easy to use! I love it!!!
useless.
by Jessikaeatszombiies on 2019/09/13 18:06
i’ve been trying to reserve a car for days now and a screen pops up claiming that there’s a technical problem. so i tell my mother, maybe its just my account and so she signs up for her own and the prices for the SAME CAR at the SAME PLACE have more than doubled!! we’ve called her bank since we’re using her card to reserve and there is no problem with her card. this is just ridiculous. we’re giving up since the deal we’ve been offered on my account is clearly not available. but we are NOT booking it through priceline.
Terrible!
by mcky12 on 2019/09/12 16:10
So I used toLove Priceline I use them to stay for two weeks in Atlanta had great service and great hotels everything was fantastic until I saw there was a charge on my card for a hotel in a whole different state so of course I called the hotel said there was nothing they could do had to call Priceline call Priceline customer care stayed on the phone with them for about 10 minutes arguing about the fact that I was having to pay for a hotel I didn’t even book and the woman kept saying she understood all she could do was send me an itinerary but couldn’t refund me my money or cancel the reservation when I kept telling her I did not book a reservation in a whole different state all she kept saying was I understand understand but obviously she didn’t because I’m somehow expecting to pay for a whole weekend in a whole different state that I didn’t even book so I just have to pay for a hotel I’m not saying and please tell me how that makes sense? So upset that this happened because I really liked Priceline but now obviously I can’t trust this company.
APP is great
by LeVandross on 2019/09/12 03:20
Great deals
No car available after booking through Priceline
by Lee/Tosch on 2019/09/12 02:59
We planned a trip to PEI for a new family members baptism. A car rental was booked with Ace rental in Charlottetown through Priceline for August 8-12. This is located off airport property and therefore shuttle service is required for pick-up of vehicle. Payment is due at time of pick-up. Upon landing, I called the phone number instructed for shuttle service and was told there are NO cars available. I explained I booked in advance and gave the associate my confirmation number. I was again told, no cars available today. I asked when they would have a car ready, response was not until Monday, five days later. The only thing the associate could offer was telephone numbers to other rental agencies. No other rentals were available. We were so desperate at this point we paid a taxi to drive us to a Uhaul where we almost ended up renting a 20ft box truck but decided against. Stuck for 5 days without adequate transportation. Priceline needs to remove Ace car rentals from their list of available rental companies so other people are not stuck without transportation.
Superb Service
by Dr. Irani on 2019/09/12 02:58
The best prices under the sun ...!
Booking Hotel for Corvallis
by mmcase1 on 2019/09/12 01:23
Been using Priceline for 10 years and they always seem to getter every year. Used to app to more discounts and booked a room in 3mins. Awesome!
App works well and is snappy.
by JonBear007 on 2019/09/12 01:23
App UI has a pleasant design and is functional. The app makes searching and filtering easy and is an effective tool for booking a hotel room or car.
Priceline value
by lou u SA on 2019/09/12 00:33
Great way to save money if you know how to work the the website
Happy customer
by Latina072017 on 2019/09/11 18:38
Your prices are accurate! No problems ever changing dates or cancelling! You’re the easiest hotel website out there! Thank you for making it so easy!
Great app
by usmani 1 on 2019/09/11 07:54
It is one of the best app with best prices and deals !!!
App doesn’t load
by kimmmbaa on 2019/09/11 01:46
Downloaded the app and it doesn’t load when opened have tried uninstalling and reinstalling multiple times
App & Priceline are both horrible
by Celia71 on 2019/09/10 15:20
I recently created a new account on an iOS device, and inadvertently booked the wrong hotel at WAY more money than I would have spent if the app would have booked the hotel the 6+ hours before, BUT of course it crashed and is saying the rez is non refundable. FLASHBACK! Exactly why I don’t USE Pricegouge -I had the app on an Android years back, and also tried the full site when booking and BOTH TIMES I arrived at the hotel I had paid for without any room or reservation information even with a prepaid up front confirmation email. No more. Never EVER again
Vacation packages
by kingchizzy on 2019/09/10 13:13
When will we be able to book vacation packages without having to open our web browser?
Great App
by EbedYahweh on 2019/09/10 06:34
I was told about this app by my daughter and I use it for all my flights.. easy to use and even get to pick out my own seat WOW that’s great when your over 6’.. it’s also easier to change your flight plans with this app than dealing with airline services.. THANKS Priceline
Fulfill my Hotel need
by Asna H K on 2019/09/09 21:22
Always helpful when needed
Apps are a waste of time
by andyasl on 2019/09/09 17:08
Apps are a waste of time and where is my 10% discount!!!!!! B
Pretty good
by AustinAg92 on 2019/09/09 16:36
I love Priceline. The phone app is good, but not as easy to use as the website.
Rent a car
by Zmanim on 2019/09/09 14:12
Bad app . no filter to choose car
Do not use express deal
by cdhbxss on 2019/09/09 04:04
When you have filters on you expect that they are relevant to the express deals but guess what they evidently are not, so they take your money give you a hotel that doesn’t meet your needs and then tell you oh so sorry this can’t be changed that is the policy. Terrible program to have an available room that should be ruled out by the filters. Then to have the customer service say oh that is just how it is. Sorry nothing to be done about it. Have used Priceline for many years will be finding a different company if that is how they treat customers when their software fails.
WTH
by tego yo on 2019/09/09 01:15
Can never use prom codes
Kathleen
by Ted091 on 2019/09/09 00:32
this is my farewell review for Priceline. Not the first time I have been dissatisfied with them. Booked with what they showed was a four-star hotel that turned out to be closer to a one star. They told me that they don’t give the rating their guests do. Well clearly the guests that rated this hotel a four-star were drunks. I’m going to stick with booking directly with the hotels going forward. Audios Priceline, Arrivederci, Chal, bye-bye!
Karegesan
by karegesan1 on 2019/09/08 20:06
I like it
Horrible! Won’t use PL again!
by Mr. Dr. Beavus on 2019/09/08 18:08
I looked for rooms, stayed at a not so great place before. I see the same rooms in my offers for $65.00. I named my own price, offered &73.00 hoping for a nice hotel. Guess what? Got the $65.00 hotel for &73.00, plus the taxes. I’m now paying $100.00 for the crap room that I tried to avoid. DONE with Priceline.
Booking in Williston ND
by Stickyinc on 2019/09/08 15:32
Lots of choices besides being quick and easy.
Saving at the last min
by roney ron on 2019/09/08 14:40
This app is me too me but has been a great help saved me20 dollars on my last min room and just booked my room for 45% cheaper than the price the girl at the service desk said was her cheapest vary happy with this app
Do NOT trust positive reviews for their hotels
by Лола🎄 on 2019/09/08 12:40
Items were stolen at Extended Stay America/Rochester/Greece, NY location. Priceline NEVER posted my 1-star review. This is the second time they declined to publish an honest negative review. Do not book with Priceline until they publish ALL reviews.
Mr.
by Mohaaad on 2019/09/08 07:09
Great easy to use, offers offers and discounts not found in any other program
Excellent service after I mistakenly reserved wrong dates for hotel......
by CLH2550 on 2019/09/07 20:26
Very expert and kind service in helping me out of a problem I was responsible for.....so happy with Priceline!!!!!
Priceline is the best
by Abilene TX - JohnB on 2019/09/07 17:41
Best app and I’m a frequent user of their services...nobody comes close!
Awful, deceitful customer service.
by TorgunLovely on 2019/09/07 06:08
The customer service reps routinely lie, hang up on customers, use foul language, and are completely the opposite of what good customer service should be.
On the move
by HERRETHEREE on 2019/09/06 18:49
When I’m on the move I go to Priceline and they always get me in some where nice
Priceline doesn't live up to their name
by markbyrn on 2019/09/06 01:17
Mandatory resort fees are not shown until you get to the final reservation page. For example, the app touted a $95 rate at the Venetian in Las Vegas but the total price was actually $166 with the $51 resort "hotel fee" tacked on at the checkout page. They could readily include the resort fee into the search listing and until they do, it's useless for price comparisons.
Easy and convenient
by Gems & Minerals on 2019/09/05 18:41
I love it. Some one told me last week about this app. I booked my trip using the App and I agree that this is cool.
KamKhan
by Kakkhan on 2019/09/05 14:16
I had trouble getting my booking but still I got good help from the rep I talked to and my issue was resolved still I give it a good rating.
Bad information
by lnedusjsbwkaegvzydjskxnhh on 2019/09/05 11:24
Used the app, told me there were 3 rooms available. Tried to reserve app says they sold out while I was using Apple Pay (5 seconds) checked back next morning and found there was still 3 rooms available but the price went up from the day before!
5* review!
by camzea! on 2019/09/04 23:58
Look, there’s only one place to go to book a room! That’s Priceline! It’s the Easiest, the Fastest, and will always get the beat price!!
Happy Repeat Customers
by RV 4 US on 2019/09/04 15:02
We travel year-round in an RV, which is currently in the shop for repairs, so we needed to find alternate housing for awhile. In the past month, we have stayed at several different hotels while traveling along the Oregon coast, and while staying near Portland, OR, and in Seattle, WA. We also took an unforgettable cruise to Alaska! All of these hotels and cruise ship were booked through Priceline, which has saved us thousands of dollars. We even chatted at length on the telephone with a Priceline travel consultant who helped us plan our cruise. We are happy repeat customers and we highly recommend Priceline to others.
Saved me a bunch
by toriwitk10129 on 2019/09/04 06:35
I went to look for a low price but reasonable hotel and they hooked me up! Highly recommend
Great Site!
by KatheFW on 2019/09/03 15:00
Lots of car choices, easy to use web site.
Best App and Prices
by Dr Maame on 2019/09/03 13:45
Prices are always better than other options. App is informative and easy to use!
I wish they didn’t tell you
by Tkbyrnes on 2019/09/03 10:55
Why say what the last guy booked? It’s never the same and it’s always disappointing.
Love this app!
by Butersmom on 2019/09/03 08:45
This is the best site as far as assisting me with my last minute travel decisions I couldn't ask for nothing better.
Calgary car reservation
by on th go! on 2019/09/03 06:36
Super quick, easy and secure! thank you!
IGYFASHION.COM
by IGYFASHION.COM on 2019/09/03 05:06
IGYFASHION.COM ❤️ Loves Booking Priceline . NYC Fashion Week Future of FASHION .
Address
by abugelan on 2019/09/03 04:58
It does not say not write down the city and state. That became frustrating I didn’t know why I couldn’t complete the transaction, it should have some reminder stating ( no need to put more than street address )
SOT (save our trip)
by G3 at Mac dot com on 2019/09/03 04:56
SOT (save our trip) Please include Apple’s Touch ID as I want to be safe and secure with my future transactions.
Filters do not work for express deals!!!
by sergey.martynov on 2019/09/03 03:09
I’ve been using Priceline when it was not easy to find a nice Airbnb place to stay at. I travel and work from home so there are few things that are important for me: free wi-fi and free parking. These are the search filters I always set before booking. So today I checked in the hotel and I was changed $90 for parking. I called Priceline on 9/2 with expectation to get reimbursed or somehow deal with this situation but the answer I got from Jared (employee ID 5260394) is that even though you have set the filters you need to double check the amenities on confirmation page? Really? Why would you need search filters then? Well I guess Priceline marketing team just want to show you some misleading deals with attractive prices. But you are the one who would pay for the trick they made.
Priceline rocks!!!
by Becky12815 on 2019/09/02 17:23
Nice price, easy, fast!!!
Priceline Customers
by Jkat4044 on 2019/09/02 16:59
We love booking with Priceline always fair rates and great hotels
Needs to offer number of bed on all rooms, that’s most important!
by buyer broker dan on 2019/09/02 03:14
Dittto
Reliable App, Decent Deals
by elsee_1 on 2019/09/01 21:11
I’ve been using the app regularly since January and have had only one issue that needed customer service involvement. It got worked out in the end but that was largely due to the hotel property, not Priceline CS. The could have and should have solved my issue quickly and easily. They did the exact opposite so that’s why they get a 4, not a 5.
Awesome
by Jake MF Huston on 2019/09/01 16:37
I love Priceline I use it for my travel needs.
Great app
by gonefishin2 on 2019/09/01 14:11
Used it to book hotels day of stay for a “no plans” get away. Great deals on last minute basis. Easy and quick.
Absolutely unacceptable customer service
by zbshsuhdd on 2019/09/01 06:51
Absolutely horrible customer service. They sent me a confirmation guaranteeing my room, I go in and they have no record. I call and keep getting different numbers to call. They have booked through another service and nobody can do anything. I’ve been on hold with the for over an hour and I nobody wants to refund the money for the room I paid for that nobody knows about. Completely unacceptable for any company, especially Priceline. I’d give them less than one star if possible
The best service EVER !!!
by awfuladvertisement on 2019/06/20 22:34
So I tried to book with Kayak , I tried to book my flight with TripAdvisor, and a couple others. Those two gave me the biggest runaround. TripAdvisor especially. They called me after I tried to book and said there wasn’t any flights at that price but could put me on a spirit air flight for the same price. Now I’m an American Airlines guy myself , or if flying over seas like this time , I will fly Japan Airlines or Korean Air. I said no thank you , stick that spirit air and I hung up. One last try , just one last try. I downloaded Priceline App and booked my flight in under ten minutes with no hassles and the price was like a hundred dollars cheaper. Same schedule and same airlines from TripAdvisor. Oh yeah and the guy from TripAdvisor told me in order to fly American Airlines it would cost over twelve hundred dollars. Nope , it was around a hundred dollars cheaper. Priceline flights ... Best Service EVER !!! Thank you Priceline. My flight to the Philippines is all because of you.
Thieves
by zwerry on 2019/08/03 14:12
I have been a loyal customer sense 2010, recommending their services to my friends and family. Over the past two years that has all changed . This is the 3rd time priceline has taken my money without giving me a service, leaving me with nothing. Priceline has pretty much screwed me over for lack of better words. On more than one occasion Priceline has had deals on there website and app that are not actually available, yet they they have charged my card leaving me with nothing now I have to wait 8-15 business days for my refund to be processed. Not only have they blamed me for not using a credit card next they blame the bank and I will be seeing my money back to me in enough time when all reality they need to take responsibility and update her apps they don’t have offers that are outdated. Not only will they Blame you for using a debit card but they will also blame your bank or the hotel before even beginning to take responsibility. When ever I have called there costumer service, they just blame blame blame, and do nothing to fix the situation or make it better, THEY DO NOT CARE ABOUT THERE CLIENTS. It’s not my fault I used a debit card it’s not my banks fault for having to refund MY MONEY it’s Priceline’s fault for having a deal that is outdated and still taking my money..I’ve given priceline so many chances but this is the last straw and stay away from Priceline. They have lost a loyal customer.
Ridiculous, useless service
by Rmann333 on 2018/08/01 22:58
So, I booked a reservation for a car and received a confirmation from Priceline and the car rental company as well. Next day I get a call from the car rental company saying they don’t THINK they will have a car for me and will possibly not be able to tell me until I’m standing at the counter. Seriously? I’m driving out of town about 500 miles and have a deadline to meet. I then call Priceline “customer service” and through their agent and a supervisor they let me know they are not able (or interested by the sound of their voices) to help and just want to cancel the reservation. When I asked about why a reservation is not a REAL reservation, they blandly inform me that they do not have access to the car rental company’s inventory and have no idea whether a car is actually available when a reservation is made. Nor do they even make contact with the car rental companies EVER to coordinate. They just make reservations leaving the car rental companies to decide to honor the reservation or not. If the car rental company had not called me, I would have been out of luck; standing at the counter with my, uh, best intentions in my hand and no car. So I cancelled my reservation with Priceline, deleted the app and bought a plane ticket. Which was only a little more money than the car rental. Even on short notice. My summary: USELESS, RIDICULOUS, UNNECESSARY APP AND COMPANY! Caveat emptor!
Star ratings are completely made up! Don’t believe anything Priceline says!
by Smenard23 on 2019/05/08 16:13
We paid one of their Express Deals for a 2 1/2 star hotel. We got an absolute dump that wreaks of cigarette smoke, is filthy dirty, disgusting! Whole second floor room wiggles when my husband shook his foot up and down. Bed linens are dirty, bathroom has what looks like blood on the cabinets. I’m itching all over & have bites on my back. I’m not sure it’s due to mold or bug bites! Priceline stands behind their 2 1/2 star review for this hotel even though its 1 1/2 on Yelp. It’s super gross. The ceilings even in the halls show water damage. The emergency lights look like they've had a leak above as well. The ac unit makes all kinds of dying moaning noises all night. The bed feels like we’re lying on the floor. The floor is so gross that we won’t take off our shoes! I showered with flip flops on because everything is so gross. There’s hair on everything. Doesn’t look like this room has been cleaned out between guests. Pubic hair on bed sheets. The “breakfast” consists of breakfast bars & tiny muffins thrown in a basket. There’s never anyone manning the front desk. Priceline will do nothing about it. They keep saying that their standards are more strict than others & it’s a 2 1/2 star hotel. That’s absolutely bogus. Obviously this is an issue with Priceline because they’ve got a very detailed canned response for it! Don’t trust Priceline’s star ratings!
Horrible Customer Service
by DPhillips88 on 2018/01/10 17:00
I have used Priceline regularly for the last few years, booking hotel rooms through them several times a month. When there are no issues, they’re great, but the times there are issues make it unbearable. I booked a hotel using the app based on it being in a specific location, and being able to get a suite with a kitchenette at a great price. Once I received the confirmation, I realized that the hotel was located approx 20 miles away from where they showed on the map, and I had a reservation for a standard room. I was told by hotel employees that they had contacted Priceline several times regarding the incorrect information, but they had made no effort to change it. So after my family drove nearly an hour out of our way to stay in a room smaller than I had intended, I let customer service know about the incorrect information and requested a refund based on it. After a few communications with different CS reps, they have yet to acknowledge that the information was inaccurate, accept responsibility, compensate me for my inconvenience or correct the info on their site. They are intentionally deceiving their customers. Priceline’s entire purpose is to curate travel information to simplify the process for users. If I have to use other sites and apps to verify that their info is correct before using them, then they are useless to me.
Worst customer service
by jpmaze23 on 2018/10/09 18:09
I booked a hotel and made a mistake in the date. Priceline refused to refund my reservation. I called in just a few minutes after my error, they beat around the bush saying they have to call the hotel, made me wait 5 days, no one called back. I had to follow up on my own just to be told they were not going to cancel it. I’ve used Priceline for many years and to extend that kind of garbage customer satisfaction is a slap in the face, especially considering this cancellation request was escalated a week prior to the reservation, this wasn’t a last minute cancellation request. I’ve always recommended Priceline to friends and family, now I’m going to tell people to go elsewhere for failing to meet expectations and refusing to help, they refused even after I told Priceline “I’m going to rebook right after cancellation, so you’ll still have my business” no they still refused, asked for a manager and refused. Priceline your incompetence and lack of customer care has now cost you a lifetime customer. You could’ve made tons more money on my lifetime loyalty and also gained even more customers through my recommendations, but you got greed and said you practically dgaf about customer satisfaction. I’d give you negative stars if I could. This industry is far too competitive for you to treat loyal customers that way.
Ripped off on hotel bid
by Debrabully on 2019/02/21 16:53
Bid on a 3 star minimum hotel in Orlando, placed a $275 bid and was placed in a Holiday Inn that was seedy, dirty, old and outdated. The room was dirty, body hair in the bathtub, stains throughout the rooms carpet, mold in the shower/tub gout and the hair dryer was broken. I emailed Priceline immediately when we got in the room, they didn't reply until a few days later. They replied that the hotel gave us free breakfast so that was the compensation accepted for the dissatisfaction for the room. The hotel text me asking if we were happy and I told her we weren't and explained the problems in the room, she text that she couldn't refund some of the room charge because we booked through a third party/Priceline so all she could offer is a free meal which we didn't use because it was a breakfast buffet at TGIF, gross. We spent with tax and fees over $300 for one night in a maybe 1 Star Holiday Inn when we were "guaranteed" a 3 star minimum room before bidding. For that money we could have stayed at a nice Disney resort which was the level we were expecting because of the 3 star minimum we paid for. Customer service was not willing to do anything to make this right so we will never be using Priceline again and will continue to tell everyone we can about how we got ripped off by Priceline.
Easy Interface - Great Prices - Great Customer Service
by IllinoisCountryBoy on 2018/03/11 23:20
I can’t say enough good about PriceLine and the App. I have used the service numerous times, so my review is based on all of these experiences. I alway check other sources for deals and I always find the best deals on PriceLine. I have used it for business and personal vacations. But what made me actually write this review rather then just rate the app, was my recent experience with their customer service. In a rush to get a reservation done while sick and mildly medicated, I accidentally made the reservation for the wrong dates. I needed it for a week later. Once I realized my mistake, I called PriceLine directly from the app. The service rep (wish I could remember his name) was professional and friendly. He contacted the hotel for me and confirmed that they could cancel the reservation for me (it was a special deal that was supposed to be non-refundable). I received the cancellation notice seconds after getting off the phone. PriceLine went the extra mile for me, and that is why I am writing this review and gave them 5 stars. Thanks again PriceLine.
Just another unhappy former customer.
by Mt10425 on 2018/01/20 21:07
Like others have said, issues aren’t resolved. This morning I booked a room but got the month wrong. The dates were correct. I contacted customer care chat within five minutes and asked if it was possible to change the reservation dates. They said there was a cancellation fee but would call the hotel asking them to waive their fee. No manager was available at the hotel to answer for 15 more minutes. I re-contacted PL chat 20 minutes later. The new agent read the info from the previous agent and made the call. While I waited fir an answer, I called the hotel directly and talked to the manager who had PL on hold. She stated that they had no problem waiving the fee but PL was unwilling to waive their commission. Mind you, this commission would’ve happened as soon as I made the new reservation. PL said there was nothing they could do, blaming the hotel. I asked what the cancellation fee was and the said it was the total I had paid for the room, which isn’t a fee of any sort. So, for $142, they lost any future business from me and every person I talk to. They could’ve simply allowed the change in dates, lost no money and been seen as caring about their customers. These people are greedy and stupid.
Horrible Customer Service
by 🤡🎃 on 2018/06/29 08:37
I’ve gotten a great hotel on this app, but every other hotel I’ve gotten has sucked. Don’t do the express deals if you’re going to use the app at all, they’re never what they say they are. Even the guest scores are unreliable because somehow it shows they rated it well when the review they’ve given is something along the lines of “horrible customer service” “my car was broken into” “bed bugs”. When I tried to contact Priceline about a problem with my card, they insisted that the hotel would accept a card with any name on it for incidentals. The card I booked the room with had been stolen and they were saying that I wouldn’t have to show them that card, or even a card with my name on it, just any card, even after telling them that I have seen many reviews in which people were turned away for just accidentally leaving out their middle initial for the reservation, they just repeated that any card would be fine. I then asked if I could be refunded the money I bought the hotel room with so I could put it onto another card I could show the hotel, they copy and pasted the hotels refund and cancellation policy and ended the chat.
Horrible Service, Deceitful practices!
by jvaldivi87 on 2018/07/07 18:55
I bought a first class plane ticket, my credit card was charged and my flight status was booked. A month later (3 days to departure) the airline informa me that Priceline has cancelled my reservation and if I show up at the airport they won’t let me board. Called Priceline 13 times, I kept getting transferred and then their reps would just hang up on me while I waited. Then someone told me it was fixed, but on the return leg of my round trip, the airline tells me I was downgraded from first class to economy and made me pay for my bag. Again called Priceline and had to pay long distance rate and after 14 minutes on the phone the incompetent rep could not help me, I chose to pay for the bag so that I wouldn’t miss my flight because I had to show up for work the next day. Now I am giving Priceline another show, I tried booking a flight twice, the app gave me an error “unable to book but here are other amazing deals.” It didn’t book my trip (my flight does not show up in the My Trips section of the app) however I have two $1,200 charges on my credit card. Now I have to waste another 3 hours of being transferred with a dozen Priceline reps until someone is able to help me.
Flights -5; Hotels- 4 and Car Rentals - 1; CS- 1 in Car Rental Issues
by Ladyjktn on 2017/12/13 14:47
I use often. Majority of the hotels have been great. Flights have been great! Car rentals have been several issues! In July 2017 car rental issue, I booked a car for Atlanta to pick up after my flight. The car rental place double booked cars out & there was no car... was on the phone with Priceline for over 3 hours of them trying to locate a rental car, why so long you ask - they kept putting me on hold for over 45 minutes at a time then switch me to different CS people. I was supposed to have been at my destination at 10:00pm and finally out of airport rentals at 10:30pm they placed in a 5x’s the amount I had originally booked a car for! They never reimbursed as they promised! I had a 3 hour drive to my destination, NO Priceline CS failed hugely! In May 2017, car rental issues in McAlester, OK. Car Rental issues in August 2016 in McAlester, OK. I don’t advise renting a car from Priceline.
Don’t use Priceline! They are a fraud!
by everydaytraveler on 2019/06/26 16:41
I was using the app and it has a glitch. I selected the correct days at a hotel that I was already staying at. We wanted to extend the stay one extra day. I went through the process and selected the same hotel. Everything processed and a confirmation was sent. When I reviewed the confirmation it had the wrong date. The date booked was the same day that I was booking it instead of the next day. Also, I was booking this at 8 pm at the hotel. I called customer support instantly. They said they have to talk to the revenue manager at the hotel. Then I talked to the hotel and they said good luck Priceline screws everyone over period. I spent that evening and the entire next day trying to get it fixed. After hours and hours of frustration and talking to customer service that can barely speak English they said TOO BAD! Hmmm. So they are telling me because there is a glitch on their end that it is my problem. They said it was my fault because I used their website. This is unacceptable. After read all of the negative reviews I wish I read before use long this incompetent service that will rip you off. It was total BS! Do not use this app or website!
Some Bugs to Fix
by Spopish on 2018/03/10 18:51
Their customer service is less than helpful. -I booked a hotel using the Name Your Price feature in the app for what I thought was the following night because we were driving home from our trip the next day. It charges your card right away, so I assumed everything was alright. After hours of driving we got to our hotel (that I thought I booked for that night) and the less-than-friendly front desk attendant said our reservation was for the previous night. I double-checked my app, and sure enough, it was booked for the previous night. I was sure I entered the correct dates when I booked. I think there was a glitch in their app. When I called Priceline to see about a refund, they were sympathetic and said they thought it was funny that the app let me book the room after midnight. When the customer rep tried to call the hotel, the hotel wouldn’t answer. Priceline wouldn’t give me even a partial refund. How often does this happen? How much money is this company making off their app glitches? I wouldn’t use this app. I guess the old adage of talking to a person is best in this situation and I think that’s what I’ll be doing in the future.
Former Green Beret, 3 Tours Vietnam
by fuqaho on 2019/06/20 04:28
I booked my flight accidentally hitting the book flight key and then realized it was for the wrong month. Contacted Priceline and they were happy to assist me in calling both Frontier and Spirit Airlines and cancelling both round trip tickets while I was on hold. I was sweating it out but they came through for me cancelling both non-refundable tickets. I book through Priceline all the time and get the greatest deals after searching for a couple of days for flights that fit not only my budget, but also the times I want to go, plus non-stop. Furthermore, I just booked a full size vehicle through the express deal for the price of a compact. I checked out all other sites before and Priceline is the most reasonably priced, courteous customer care professionals, and most helpful of all the other sites. If you do go through Priceline, and listen to me, you’ll save time & money! “I can assure you, you won’t be disappointed!”
Getting better
by Nowimready2 on 2017/09/04 10:13
I've been using Priceline for 15 years. Express Deals are a great way to get into a moderate to fairly high end hotel for great prices! I had 1 issue a few months ago. I had driven with moving truck to move my daughter into her apartment. I was focused on moving her and didn't make hotel reservation for me. Finally, at 11:50 pm, I'm making reservation from my phone. By the time all was confirmed, it was after midnight and the reservation had automatically changed from the Friday night I existed in to Saturday night with no way to change it back. Done deal. I was exhausted from moving all day. I spent an hour and a half on the phone to the Philippines finally getting refunded but no place to stay Friday night. That sucked, but the hotel front desk gal (who got a raving review) offered me a blanket and pillow to stay on a couch in the lobby!! Beware scheduling a reservation around the midnight hour!
Pretty good but room for improvement
by rabbit fox on 2019/04/01 12:00
I have used this app a bit and mostly everything is great. The only problem I have had though was that when you filter for hotels that are pet friendly you shouldn’t get to the hotel and have to beg for them to let you stay. I took my dog on a road trip and the first stop was after 15 hours of driving. We were exhausted and ready to go to bed, but when we got there we had to beg them to let us stay which thankfully they made an exception since I was able to show them where the listing showed them as pet friendly. That was stressful, but I was willing to let it go and call it a fluke until it happened again the next evening on the next hotel stop. Fortunately the lady at the front desk also took pity on us and allowed us to stay, but we have to sneak her in and out to use the bathroom and leave the hotel so the other people who work here won’t know she’s here so again very stressful. Please make sure that if you are assigning a hotel to someone looking for pet friendly that it actually is pet friendly
Don’t waste your money or stress, this company is bogus.
by J Rocko on 2019/04/01 11:20
I booked several times through them, and twice now they have failed to complete my reservations, I just had to pay twice at the same hotel, luckily the front desk ladies were nice enough to match the price, Priceline constantly gave me the run around after wasting an hour and a half, I finally just said enough, I’ll let my bank deal with you jokers, not worth the time or effort, if you find a good deal online 9 times out of 10, show the hotel they will match it or come close. Delete this app. To the developer who responded... It wasn’t a rejection, your systems failed to correctly place me even after I paid, front desk said there was a woman waiting in her car all night because of the same issue, take better care of people that’s all I can say pal, I don’t use fakebook or any social media, so I will respectfully decline...on a side note, when I disputed the charge through my bank(since your people gave me the run around) my claims department said they get more disputes from Priceline than she has ever seen, so I’m sure you are well aware of your shortcomings, I have nothing left to say on the matter, good day.
App woes
by Low Shoulder on 2019/07/06 14:13
Chose to use PL due to name recognition although other discount sites were priced about the same. Round trip Delta to destination Spirit from destination. The app failed to reserve our seats on delta and we assigned the last four seats on the back row. While in route the app does not indicate boarding gate, but emails changes which for this trip changed twice. Atlanta airport is spread out, and we just happened to check departures and noticed 30 minutes before boarding that our gate had moved from A19 to F9. No email from PL...... until we were boarding. Day before returning we received an email to check in on Spirit Air tried several times to check in, but never received confirmation. While checking in we noticed that if you wait until your flight Spirit will charge extra for checked luggage which is $40 per bag(x3), then we were charged $16 per seat (x 4). As of two hours after “checking in” still had not received our boarding passes and seat confirmations. Flying Delta, Southwest or United would have cost about the same plus the apps for delta and United seem to work very welll. Do not trust the PL app if you do not fly regularly.
Am in a Love/Hate relationship with Priceline
by KPI/CIB on 2019/07/13 14:09
I have been a loyal Priceline user for well over 10 years. I probably book from 50 - 75 rooms per year and every time I book, I fear that something about my trip might change. Priceline is super inflexible. Actually, they are kind of Bi-polar with a heavy bent toward inflexibility. On a rare occasion, I have been able to reschedule a room, or cancel a trip that has been changed, but for the most part, if something changes about your trip, just plan on no refund, no changes. It’s kind of like playing Russian roulette, but with four bullets in the gun. The other thing is that their prices used to beat anyone on the internet, and the bidding process worked wonderfully to get the best rate available. Recently, not so much. Prices are pretty much in line with almost every other company out there. So, if you like gambling with your money or if you are 100% sure nothing will change about your trip, then I would still use Priceline. But if there is even a small chance something might change, I would recommend someone else.
Worst app ever and hasn’t changed in years....
by sunpaw17 on 2019/08/16 00:32
Whenever you have stayed at a hotel, the app gives you deals to stay again and again, but it doesn’t let you do anything but accept whatever room they may have available for that deal and not any other room! “Room is guaranteed to accommodate 2 adults”. Ummm? So what about families? And WHY CAN’T I BOOK A DIFFERENT ROOM?! If you select the ‘choose’ button it takes you straight to a check out screen... great... I want to pick my room!! I need it to fit 5 and a lot of rooms don’t do that. I’m not just going to book. So I have to go to your website or better yet... NOT YOU. To book the room I want. Been like this for years... no one else complained?! I doubt it. Now your app is deleted, thank you for wasting my time yet again. Like the last time I paid for a whirlpool sweet and you just told the hotel I paid for a king and had to pay the hotel more money when I got there for it when I already paid you an extra fee over the regular king room for it. Sounds like it not uncommon and you are another apathetic business out there just waiting to scam others out of their money.
Nightmare
by ecbut on 2019/07/20 15:20
Oh if I could only give this app zero stars. I had a terrible experience attempting to book my honeymoon, of all things, through the Priceline app. I was told time and time again the flight I chose was unavailable and sent back to choose another flight, when in actuality Priceline was attempting to charge my credit card. I received no confirmations, no emails telling me there was a problem, and I never even reached the final step of booking. It wasn’t until my credit card company contacted me that I was notified of any attempted card activity. Priceline customer service insisted that the generic error for the app is “flight unavailable, choose another.” That alert was completely false in my case. I was assured all of the attempted charges would be wiped clean, but Priceline customer service said they could send no kind of email to confirm this information. I am incredibly disappointed and sad, because what should have been a joyous celebration booking a trip turned into a catastrophe. I have emailed Priceline once again to explain the entire situation and hopefully prevent this from happening to anyone else in the future.
Very misleading
by Promeg on 2018/02/13 13:04
Priceline used to be a great place to get great deals until recently. The Express Deals they offer seem to be a decent deal until you select one. First off, the hotels that they say are comparable to the one you’ll be getting are actually nothing like the one you receive. I booked a 3 Star express deal that they said would be comparable to a Marriot, Hilton or Hyatt and instead got a motel that I wouldn’t even rate over 2 stars. In addition to that, when I checked in, I was told I must pay an additional $34. Priceline had informed me at the bottom of the booking conditions in tiny print that there would in fact be a mandatory fee I would have to pay. My problem with this is why did they have to put it all the way at the bottom like they were hiding it and not put it some where people could actually see it right away so you know the true cost of what your paying for. When looking at reviews for this hotel, no one had anything nice to say about it except that it was close to Universal. How it’s a 3 Star hotel is mystery to me. When calling customer service, they were unhelpful and made me even angrier.
Long time Priceline user
by Iceman079907 on 2019/04/25 11:41
I have been using Priceline and services similar since their inception. I am very grateful for the ease of use, the deals offered, and the constant improvements made. No, everything doesn’t always go the way I expect it should go but it always works out. Being a life long businessman and entrepreneur I can appreciate how much time, effort, and ingenuity go into the operations and service. I am also very appreciative of the helpful and patient customer service agents when things don’t go as planned, I could not do your job! For the people who post bad reviews for Priceline and other services like them, it might be worth lowering your expectations and look for the positive aspects of these tools and other conveniences available in our world. You might just start enjoying your life. Problems and complaints are always self generated.
No Protection Against Bedbugs!!
by kridten on 2018/06/17 03:33
My husband and I booked a hotel through Priceline so that we could attend my nephews graduation. When we arrived to the hotel, we found bedbugs on our room(some alive/ some dead). We notified the hotel staff and they refused to refund our money because we booked through Priceline. When I was waiting in the parking lot, another woman approached me and let me know that she had just found live bedbugs in her room and advised me not to stay. We knew it was not an isolated event. So, we called Priceline. They informed us that because the hotel management denied that they had bedbugs and they were not there to check that they could not refund our money ( it was a multi-night stay) I asked if they had any customer protections within their contact for live infestations and they said that they could not refund our money because the management denied the problem. We travel frequently (my husband is a pilot) and we will never use Priceline again. Thankfully, we found another hotel (not through Priceline) and they gave us a discount for our troubles. Priceline works for the hotels - not for the customers!!!
Horrible Scam Artists
by Good Bye Priceline on 2018/11/08 16:38
I have been a long time customer purchasing flights cars and hotels. I have always purchased the Trip cancellation insurance. Never needed it until today. Don’t do it folks it is a scam. The one time I finally need to change a flight and Priceline could not and would not help in any way. They sounded as if they were literally reading off a response card. I called several times hoping to get a customer service agent that would listen to the issue and try to help. Luckily I had insurance right??? One would think but wrong again. The only time the trip cancellation covers you is if you are on your death bed and in the hospital and even then you have to call them ASP in order to be covered. Very misleading. Don’t waste your money buy the better ticket if you think for a second you might have to make a change. Better yet purchase from the airline directly. Priceline told me yesterday they can’t help me they are only the middleman. Well time to cut out the middleman. Priceline you have lost a very good customer that purchases 10-20 flights a year, Hotels and rental cars.
No car available after booking through Priceline
by Lee/Tosch on 2019/09/12 02:59
We planned a trip to PEI for a new family members baptism. A car rental was booked with Ace rental in Charlottetown through Priceline for August 8-12. This is located off airport property and therefore shuttle service is required for pick-up of vehicle. Payment is due at time of pick-up. Upon landing, I called the phone number instructed for shuttle service and was told there are NO cars available. I explained I booked in advance and gave the associate my confirmation number. I was again told, no cars available today. I asked when they would have a car ready, response was not until Monday, five days later. The only thing the associate could offer was telephone numbers to other rental agencies. No other rentals were available. We were so desperate at this point we paid a taxi to drive us to a Uhaul where we almost ended up renting a 20ft box truck but decided against. Stuck for 5 days without adequate transportation. Priceline needs to remove Ace car rentals from their list of available rental companies so other people are not stuck without transportation.
Only a fool doesn’t use this app!
by Smith35387 on 2019/05/18 18:04
My wife and I travel quite a bit, particularly to Florida where our daughter attended college and just recently just graduated. She now lives there. We also travel overseas. Wherever we go, I would not even consider not booking though Priceline. After using other apps and even using points accumulated though the hotels themselves you will never save as much money as you do with Priceline. We are very particular where we stay and if you read the reviews of the hotels and weed though as many reviews of each hotel you can, (there’s always someone who has a gripe with something) pick one. I almost always pick their special deals as long as there is 4 stars and the reviews are mostly positive. Have been super happy with this approach! Give it a try, you won’t be sorry!
Terrible!
by mcky12 on 2019/09/12 16:10
So I used toLove Priceline I use them to stay for two weeks in Atlanta had great service and great hotels everything was fantastic until I saw there was a charge on my card for a hotel in a whole different state so of course I called the hotel said there was nothing they could do had to call Priceline call Priceline customer care stayed on the phone with them for about 10 minutes arguing about the fact that I was having to pay for a hotel I didn’t even book and the woman kept saying she understood all she could do was send me an itinerary but couldn’t refund me my money or cancel the reservation when I kept telling her I did not book a reservation in a whole different state all she kept saying was I understand understand but obviously she didn’t because I’m somehow expecting to pay for a whole weekend in a whole different state that I didn’t even book so I just have to pay for a hotel I’m not saying and please tell me how that makes sense? So upset that this happened because I really liked Priceline but now obviously I can’t trust this company.
Great app could use a little tweak.
by What names aren't taken? on 2018/08/11 15:45
I book the same hotel off the app every week. Every week I type in the location I want. Every time it shows hotels downtown Dallas when they are 3 times the price and require a $20 Uber ride. I ask for specifics in the filter ‘distance from location’ and the first time I booked, a hotel downtown popped up I thought great and booked it. Only to find out it was not close and did not provide an airport shuttle as promised. I know first world problems, but I now know I have to scroll thru to find the hotel I want. I wish when I put in the neighborhood ‘area’ it would put that area first. And the filter does not really work because you say distance closest to and it puts you 10-15 miles away I guess those hotels must pay a premium to pop up on the top. Just a warning if you are not familiar with the area check the map, the filter does not work.
Priceline is horrible
by hdmkom on 2019/04/05 22:24
This is by far by far the worst company I’ve ever dealt with online I asked for Google to give me alive customer service number they turn you over to a robot the same robot with the same voice I put in my name phone number email I totally registered and signed then I put everything I needed for a vacation the city I’m leaving from the city I’m going to how many days how many people age the ages of the people I put in I need our hotel and flights three different times I put it in very carefully and I pressed find it for me and they just sent me back the same page that I had never filled and over and over again and when I leftA written message that I was actually talking to a human being she didn’t understand anything I said didn’t register in my email or phone number which I had signed in with and said hello to RICHARD it had recognized me yet I’m trying here for 45 minutes to get a price on the flight and nothing works and there is no real human being to talk to goodbye Priceline you lost a customer before you even got one
Awful Customer Service
by Ryan Mack the cheap guy on 2019/01/26 01:40
Booked a hotel for Wednesday and another room for Thursday. My flight was cancelled Wednesday morning. I cancelled my rooms right away ON WEDNESDAY. They didn’t call to cancel until THURSDAY even though I called the hotel personally and got them to give the okay to cancel the room on Wednesday, but Priceline needed to make the call themselves...not me. I used that God awful chat system to give them the name of the account rep at the hotel on Wednesday, but again...they waited a day to call on my behalf...the hotel didn’t cancel my reservation...why would they? Priceline admitted it was messed up and they should have called that day, even though i did their job for them, but all they could do was just apologize while I ate the $100 for the room...oh...they did offer a 5% discount on my next booking. The customer service reps also didn’t really speak English well and I kept repeating myself. After over 5 hours on line and the phone all I have is a bunch of “sorry” statements, frustration, and $100 less in my pocket. They could care less about customer service.
They don’t take ownership of their mistakes
by Kinzmom on 2018/09/11 13:07
I was using the app to find a hotel for a college visit for my daughter. I searched and found one on the date we needed for $90. I clicked book it and when the confirmation came through it had the current date, not the future date! Immediately called customer service. They told me that it was a no cancellation/no refund deal! (I know and I was ok with that when the app showed the right dates) she said There was nothing she could do! She said maybe call the hotel and see. So she “called the hotel” and said they would allow me to cancel and rebook for the correct date but the cost was $145! What?? Your app said $90 on the correct date now I either lose the 90 I have already paid or have to pay $145. Yes that was my only option. So because the app screwed up the date...I ended up have to pay an additional $55 for a room! I seriously will not use this app again! I could have gotten better rates through the hotel direct!!
Priceline comes thru again
by Older Dinosar on 2018/10/02 23:24
I only use Priceline for booking hotels but I’ve scored every time! In fact I don’t know when the last time was that I didn’t get a hotel thru Priceline. If you don’t have any friends or family with connections to big hotels and you don’t like to pay double for a room and you don’t like to book days or weeks in advance in case your plans change and you’d like something better than a Motel 6 or Super 8 then go thru Priceline. I’ve booked the actual hotel I want or used Express Deals and have always been happy with the results... well ok there was that time in Kanab Utah where we got an awful room but what can I say, it was Kanab. We’ve never had problems checking in or getting help in getting 1st floor rooms or rooms near elevators for my handicapped hubby.
Priceline Credit Card Rewards - ISSUE after ISSUE
by Bug28122 on 2019/09/18 20:32
I have had the Priceline credit card for 4+ years now and have booked hotels weekly for work trips and I am very disappointed in this company. I have booked so many times through the app/website and often times never received my rewards points because the payment wasn’t needed until the arrival at the hotel. When you don’t pay through the Priceline you don’t get the points. I then pay with my card at the hotel and still never get my points. I have made cases and have many case #’s but never get the points I deserve. I have trip #’s and proof that I booked through the app that should allow me to get the points. Well the lack of customer service never understands this issue and I am left with 0 rewards for using Priceline. I think the easiest solution is to make this an issue and have your IT dept. figure out this reoccurring issue or for me to never use Priceline again. What’s the point in having the Priceline credit card when I don’t get rewarded for using Priceline?
Long time customer, very disappointed
by Hairilicious on 2018/10/28 23:30
I have been using Priceline for YEARS. I’m a hairdresser and I tell all my clients to use them as well. It had always been my go to. Not anymore. About three weeks ago I accidentally booked my hotel for the wrong weekend and called as soon as I clicked submit, realized it too late! So I called customer care. The lady was sweet. She said that she email the third party company to see if I could change the date or have my money be refunded. Mind you, I didn’t want to cancel or my money back, just to change the dates. I was willing to pay the difference. I called on a Saturday at 11ish pm. She said I would hear something back in 2-3 business days. I called back on Monday just check that my request wasn’t being forgotten. The gentleman told me that I should hear something by Wednesday or Thursday. Friday came (day before the accidental reservation) and nothing. I called and they said that the company had not replied to them. I called Saturday and the gentleman that answered took my number and went into action and said he was going to call that other company and get them on the ball right away. He calls back and tells me that I will get an email in two business days. It has been over a week. Nothing. I have email customer service. And nothing. After using them for my hotel stays for so many years, I am deleting the app and taking my business elsewhere. I feel ignored. I was patient and I was nice.
Best On The Go Get Way To Find The Cheapest Deal!
by Ding fong on 2019/02/12 15:06
I travel a lot for work and I always use Priceline if I need to get a room. I watch my close associates struggle with finding a room and then the prices are always way higher. I open up my phone, type in the town and boom within 2 minutes I can find the perfect deal. The express deals 9/10 are better hotels than I would generally buy and are generally at I price I wouldn’t normally pay for a hotel...because they are just that cheap! Once I got a 4 star suite 10th floor for only $54! If you have a problem their support center is very good at making sure you’re happy. All around this is a must have service for anyone traveling who wants to save all the cash they can! In one year I saved $2,500 on express deals.
They can be great if they want to be.
by Tony Andrin on 2019/06/15 22:42
Priceline has for the most part treated me pretty good. They have had issues for when you need to call customer service to deal with a problem that you’re having or By accidentally double booked for triple booking to get a refund can be pretty hard. They can give you a real hard time about it. They usually make you call the hotel that you double booked and ask them if they could cancel the reservation for you because Priceline won’t. What I wish Priceline would or could add would be for us to be able to use our rewards numbers for the different hotels and car rental and air fare programs offered. If they were to do that I would not have any reason to use anyone else at that point and Priceline would be the only app I would have. Thank you More then 500 rooms booked
Emergency 2 days before Christmas
by PenneeO on 2017/12/26 17:01
Booked a night at the GSR in Reno, NV. For my anniversary. When I got to Reno I couldn’t stay because of a death in the family. 2 days before Christmas, on my Anniversary and the hotel was 100% full with more people wanting a room. I figure if the hotel can rent my room then I should get a refund. The hotel manager tells me to call Agoda, who the reservation was made, if they agree to refund my money the hotel wouldn’t charge them to get a refund. I call the number the hotel gives me to explain the situation and ask that they agree to refund me my money when the room was re rented. Priceline says the hotel won’t agree and the hotel manager is saying they had a deal even before I booked a room and they will still charge Priceline even though the room was rented. Its a deal take your money and they split it with the hotel. Grand Sierra Resort blames Priceline and Priceline blames Grand Sierra Resort. The only reason I give them 1 star is because the app and review system make you select one to make a review.
Express deals almost always awful
by Hajjmama on 2019/03/20 13:06
The app works great and I have used it a lot. Always useful to find hotels near me wherever I am. I can get past minute lodging unless it is very late at night. It would be nice to improve the ability to find something after midnight. Sometimes when you are on the road, you need that. I need to give myself a huge reminder that the express deals are almost always super crappy. The hotels are almost always a step down from what is advertised. I have had to cancel a booking in more than one occasion because the express deal hotel was run down or felt unsafe. So note to self: pay more, know what you are getting yourself into. In sum: the app works great but the express deal features tend not to deliver a quality experience.
Shatner should rethink branding his name with Priceline
by Don't believe the "sk-hype" on 2018/07/22 02:01
This company is “bush league” when it comes to customer service. I used Priceline for all my travel, 50-75 nights per year. When I needed them most, they did not come through. This is not the first time. This is a reoccurring issue. I’m done. They take your money for rooms that don’t exist, then blame the hotels when they can’t come through. They don’t understand how to handle the customer relationship, when there is a problem, they hide. They blame the hotels. Obviously, they carry no clout with the major hotels otherwise they would not hide. I’ll never trust that their bookings are solid. I am a business owner, and I hope they experience poor results to change their behavior. I also hope this review will help send customers elsewhere. There are better companies out there that “get it.” It’s unfortunate that marketing can cover for poor results. Long term, as a consumer, I hope we don’t reward companies like this. They should not survive.
Worst Customer service ever!!!
by Mariah_babie on 2019/07/02 03:26
My husband and I have been planning a road trip with our child to Washington D.C for the holiday. Through many days of saving and plans we were ready to purchase our hotels. Through confusion we made a mistake as humans do and booked my hotels a day off. So two of my hotels overlapped. IMMEDIATELY did we notice the issue and called Priceline’s customer service. We understood the policy and asked for some empathy as we had booked 4 other hotels as well and have been a loyal customer. While on the phone for over 3 hours my husband I were hung up on 4 times. And everytime we made it back to a man who said he was a senior advisor and consistently hung up. All he said was “IM NOT GOING TO KEEP GOING WITH YOU WE ARE DONE HERE” AND HUNG UP. Of course I’m frustrated and angered at TERRIBLE customer service Priceline had although they advocate in the beginning of the call for how great their agents are. I’ve never been talked to so poorly and treated so terribly by a company that has my money. Terrible terrible staff..
Pricing errors, increases, &reservations given away
by ShadowHawk1 on 2018/06/07 14:27
I used to book through Priceline for all my travels. However, now the app advertises one price and then increases it when you try to book. They prices shown are not the actual prices. Just “come in” prices. Obviously this is on purpose because they could program pricing like all the other sites/apps. Also, recently I tired to book a site even though the price went from $85 to $104 when I clicked book this rate. The app wouldn’t let me go further saying that they couldn’t find the information on this hotel deal. I had to go inside the hotel and got a rate of $93 which was better than Priceline anyway. I called Priceline and tried to book, but they won’t let you. I asked to talk to tech support and they “don’t have any”. The lady did apologize 1,000 times. I felt like they were smiling at me and saying too bad that’s the way it is and laughing. Did not get a good feeling about the company. I also booked awhile back and they gave my reservation away. I traveled hours only to find I had no place to stay. Lesson learned was that hotels can give 3rd party rooms away. Bottom line is that the company hides prices in the app, when you try to book it may or may not work. Customer service will apologize and say there’s nothing they can do. You can’t book through them on the phone nor report any issues with their app.
Worst site ever
by G3h5 on 2019/07/27 05:38
When you book express deal they are not providing you with same level hotel. I booked 2 1/2 hotel like holiday inn or best western but I was put in red roof. Everybody knows this is not the same quality hotel. I had two children with me and I was afraid for my security. When I called to see what possible we can do I received the worst service ever. I was told that there is nothing they can do - I can’t be refunded; I can’t receive a hotel that I paid for and I can’t talk to a manager. The woman was so rude that she was putting me on mute every time I’m trying to explain her my problem. I started to ask her questions on purpose and every time she spoke she would not answer my questions just to prove that she is not even listening. I had never ever had so bad experience. I’m speechless when comes to their customers service. It was so bad that it’s beyond every explanation. Priceline became really a bad option. I will never use them again
Do your research!
by DIA Linn on 2019/05/21 13:34
For the most part I’ve had good experiences. The first bad experience was a 3 star hotel,per Priceline, in MN that was really a 1.5 star per the hotel. It was so rundown, but I should have researched through the hotel before booking. I thought it was probably a fluke and didn’t give it another thought until this past weekend. I booked a hotel...based not only on stars, price, but mainly the shuttle to the airport. Hotel was nice, price was good...shuttle nonexistent except on Friday and Saturday after 3 pm. My flight left at 10 am...so I had to get a cab. So, from now on I will research the hotel on the hotel website and I will never book a best deal since there is no way to verify any information, and I can not trust that Priceline is providing accurate information. The difference in the price after having to add the cab, could have gone somewhere closer and possibly nicer. Now I know.
Priceline has a horrible costumer service
by DanielVa81 on 2018/02/13 22:07
I attempt to book a flight for my 93 years old father . There is no option on the app, or site to request for wheelchair services , which is very discriminatory to the elderly , and handicap . At to make the experience more unpleasant , I book the flight with my best friends credit card , he was right next to me when price line called to confirm his information the agent had a really bad ascent , we couldn’t understand her so she repeat her self, she said thank you and Hang up in our face . I got an email saying my flight was cancelled , when we attempt to all the costumer services , there is no one to answer . This is the first and last time I ever use this company . I purchase my dad’s flight with cheapoair for 120 more , no drama , we got the call from cheapoair to confirm the owner of the credit card used , and everything was successfully processed . Stay away from Priceline even if you have to pay more .
DO NOT USE EXPRESS DEALS
by Liam J. W. on 2019/08/01 00:46
I used the Express Deal offer and was left STRANDED. Only after typing in all my information (which took only a few seconds) was I informed that that the Express deal was NOT in fact available. I’ve worked in enterprise software and architecture for years. This is a MAJOR flaw in their workflow. Not only did their system request and receive a auth and approval from my credit card for the full amount of the reservation (making that money inaccessible for 10-14 days), customer support (located in the Philippines) was USELESS and could have cared less about me not having a place to stay or access to MY MONEY to make other arrangements. I’ve used them for over ten years while traveling domestically and abroad. I’ll NEVER trust them again after this experience. They should be absolutely ashamed of themselves for not having a work around for stranded travelers. They’ll be hearing from my attorney for certain.
Disappointed
by Site v Agent ... agent wins on 2018/03/13 21:35
Buyer beware...even though you may select how many adults and children and search, the prices that come up and you pay is double occupancy only for most all-inclusives. Searched for an all-inclusive in Mexico for 2 adults and 1 child, 15. Found the place our group is going and booked a standard room with 1 double bed and a king bed. Turns out the room is for double occupancy and my daughter was not included even though the search came up with a selection that even said “recommended for your party”, my party being 3 people - or so I thought. So, the trip is in <3 weeks and Priceline tells me to contact hotel and hotel tells me to contact Priceline. Contact #3 and Priceline contacts the resort and the quote for my daughter is almost what I am paying for my husband and I for 6 nights. Still working through it but soo disappointed in what I consider to be a misleading and false site. Will be using a travel agent from now on.
It’s a terrible booking system AND phone service
by Ur face 2 on 2018/12/08 03:46
I was attempting to book a hotel reservation for a night in the future and when I was looking through the hotels the app booked me for a hotel room on the night I was booking it instead of the future date I selected. I called the hotel to change my reservation to the day I was attempted to book on and they said there was nothing they could, they told me to contact Priceline. So I called priceline to speak to someone over the phone, I was on hold for over 50mins without anyone answering, there wasn’t a message staying the lines were closed or how long I would be waiting. SO NOT ONLY did I have a problem with booking my reservation, I could even speak to someone over the phone. This is the worst hotel reservation and customer service I’ve ever received. There was an opinion to give no stars I would’ve done that, in my opinion this app/company doesn’t even deserve 1 Star.
Rating Trends
435,371,0,815,0,0,1286,542,0,753,593,0,806,0,0,1455,380,464,508,293,736,468,438,413,459,410,549,498,402,380,376,283,395,491,434,388,371,416,434,429,559,469,381,353,394,441,449,486,0,765,396,402,0,663,570,426,335,296,336,392,415,422,195,623,217,308,102,407,446,447,373,329,304,323,203,385,359,331,321,331,320,316,333,358,287,282,302,322,336,466
All Versions
4.0
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Current Version (18.5)
5.0
317,645 total
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App name
priceline Travel - Book & Save
Description
Get exclusive app-only hotel deals, discounts on rental cars, and cheap flights all in one place, with the priceline app. Join millions of happy travelers who book great deals with us every day - download now! 3 reasons you’ll love using the priceline.com app: 1. Access to exclusive hotel deals found only on the app. 2. Everything you need in one place - low-priced hotels, cheap rental cars and discounted flights. 3. Personalized, relevant hotel recommendations - we have the travel deals that matter to you. Our app is rated as Best App for Travelers by Travel + Leisure! SERIOUS SAVINGS You’ll save up to 60% off with Express Deals® and even more with Name Your Own price®. Seriously. Plus, you can save even more with hotel deals you can only find in our app. SEARCH, FIND, BOOK Finding the perfect one is easy as pie. Search by city, address or point of interest to book the most conveniently located hotels and rental cars. As you search more, we uncover even more deals just for you. QUICK & EASY Want to book in a matter of seconds? Our app features super-quick travel booking, especially when you’re signed in! We do fast well. rental CAR DEALS Hit the road with rental car deals on 22 brands in 28,000+ locations. That’s how we roll. CHEAP flights Travel across the globe with super deals on thousands of domestic and international flights across the globe. Pace yourself. TRAVEL BUDDY Easily access and make changes to your trip wherever you are with our My Trips feature. Need to check your booking on the go? Get all of your reservation and travel info right on your phone, even if you booked on your computer and even if you don't have service! My Trips works offline, too. Like magic. Our app has your back. And it’s watching your wallet, too. Download now! priceline is part of Booking Holdings, which includes leading online travel brands such as Booking.com, Agoda, Kayak & OpenTable.
Definitely THIEVES!!!!!!
by odinsdaughter#14 on 2019/09/21 15:40
My friend was stranded in Baltimore coming from SC to PA and everything he has is in PA, so I called Priceline to arrange a room for him at Crown Pkaza @ Inner Harbor. I explained to “Jonathan “ the Priceline agent that my friend only had his bus ticket and his phone with proof of who he is and I stated that BEFORE I make this reservation for him I need you to call the hotel to verify that he would not have any problems checking in because I know a photo ID is usually required. “Jonathan “ came back on the line and told me he spoke with the hotel and that it was documented that there would not be any problems. He even stated that the hotel documented in their computer this conversation and the situation. So my CC was charged for the room. Fast forward to now when my friend goes to check in. Not only was none of that information in the hotel system, but the hotel stated that they never spoke with Priceline last night. Priceline charged my CC, my friend was not given a room, and now Priceline is giving me the run around when I called for a full refund or to provide my friend wth a room!!!! They are scammers. I am going to keep fighting and I will get refunded one way or another!!!! But I will never use them ever again. Thank you Priceline for stealing from me and leaving my friend stranded in Baltimore with no room!!!!!!
Awesome!
by Chipapas on 2019/09/21 14:01
I’ve used this app, so easy to use, also have called on occasions and always get magnificent customer support! Great team, keep up the good work!
Horrible Customer Service and a headache Everytime
by CWesterman620 on 2019/09/21 02:07
Every time I book there is a confusion or a booking that I didn’t book. I don’t know how this is happening but I obviously can not be in two places at once nor would I book two rooms for the same evening; and then to basically be told by customer service that I am a lier and that they will not give me a refund for one of the bookings even though they see that I check in at the other hotel and that this was clearly a misunderstanding! Also refused to let me speak with a manager. This is so ridiculous and I will not be booking with Priceline or any affiliate ever again!
Decade of Deals
by FVDEEPSEA on 2019/09/21 01:45
I’ve been using Priceline for over 10 years now. I used to joke Bill Shatner was my travel agent! Great hotels for great prices. Now what’s wrong with that??
Coupon would not work
by ABoogie504 on 2019/09/20 23:36
Could
Hotels & flights
by eddie cass on 2019/09/20 22:34
Always find what I need cheaper than anywhere else. Bravo
Shocked
by Itsniquebaby on 2019/09/20 21:40
The express deal sold out never had that happen before
Best Price Guarantee doesn’t really apply
by Jppdiddy on 2019/09/20 20:56
Loop holes are a great way for Priceline to ensure that they don’t have to provide quality/reasonable customer service. I booked less than 24 hours before seeing a meager $5/night less for 2 nights for the same star hotel listed on Priceline, but even though I have not checked in, since it’s my check in date, Priceline refused to honor a price match. If it weren’t for the fact that Priceline consistently offers a bit lower price than the hotel sites, I’d never use them due to their customer service. It is by far one of the worst; the price is the only reason I continue to check them out, but you pay a steep price in service for the price. If you aren’t extremely frugal, call the hotels directly and ask for a price match, I will in the future.
Love it but....
by fookieman95648 on 2019/09/20 17:46
You guys need to really advise us in advance that the hotels charge outrageously high resort fees and parking fees that make any savings null. I do love the app and use it most times I travel Greg
Horrible experience
by Hershrock on 2019/09/20 15:33
This company gave me some time to realize that I will always stick with Expedia. Their customer service is horrible; you get transferred to so many different departments, and sometimes there’s an abrupt hang up.
The best
by jdog2909 on 2019/09/20 12:37
Great deals
U can’t copy a hotels address unbelievable
by something 19999 on 2019/09/20 12:20
U can’t copy a hotels address unbelievable
EASY AS IT GETS
by Lendez67 on 2019/09/20 06:43
Booking a flight using the App always the easiest way to do it.....it takes just a very little time to get it done...excellent
Works for me
by Dead Puppets on 2019/09/20 03:56
I’ve been using Priceline for years, only for hotels. Satisfied with the app. Pretty easy to use. When booking I would recommend reading the hotel reviews and ratings by the guests. You can’t always rely on the star ratings or the name brand. I’ve rarely had the need to use their customer service which I guess is a good thing.
Extreme Disappointment
by bizunemom on 2019/09/20 00:14
I have used Priceline Express Deals several times and have been pleased. This time I am extremely disappointed that Priceline would include a hotel that has a 6.8 for cleanliness in their 3 1/2 star Express Deals. This is the last time I will trust or book an Express Deal!
Love Priceline
by JamieLynnJ on 2019/09/19 20:26
I love using Priceline. They always seem to get me the best deals!!! -Jamie
Hassle-free
by eyerazzi on 2019/09/19 17:20
Convenient last minute
Rating
by BeboBarberPR on 2019/09/19 02:49
Best app
Declined transaction
by david is not happy on 2019/09/19 01:24
I tried to book a room using my MC and it was declined 3 times. I checked with my bank and they say they never received the transaction.
No Cars Available
by Meltyclaw on 2019/09/18 23:30
Made a reservation through Priceline a month or so in advanced. No cars available upon arrival. According to the clerk, Priceline doesn't check to see if cars are available when making reservations. Better use for the app would be to check the prices and then call the company directly. Don’t go through Priceline.
5 Star
by @elmono_._ on 2019/09/18 20:45
Priceline is very great for looking of the hotels
Priceline Credit Card Rewards - ISSUE after ISSUE
by Bug28122 on 2019/09/18 20:32
I have had the Priceline credit card for 4+ years now and have booked hotels weekly for work trips and I am very disappointed in this company. I have booked so many times through the app/website and often times never received my rewards points because the payment wasn’t needed until the arrival at the hotel. When you don’t pay through the Priceline you don’t get the points. I then pay with my card at the hotel and still never get my points. I have made cases and have many case #’s but never get the points I deserve. I have trip #’s and proof that I booked through the app that should allow me to get the points. Well the lack of customer service never understands this issue and I am left with 0 rewards for using Priceline. I think the easiest solution is to make this an issue and have your IT dept. figure out this reoccurring issue or for me to never use Priceline again. What’s the point in having the Priceline credit card when I don’t get rewarded for using Priceline?
Poor calendar
by new hope bc on 2019/09/18 18:25
I just entered a reservation date for September 21 and it reserved for September 18!!
Easy and very quick
by Pj Barrister on 2019/09/18 17:01
Priceline is easy and streamlines each step. My first step in planning my trips!
Customer Service Rep Rann
by brittraye on 2019/09/18 16:48
I just wanted to say that my service representative Rann was extremely helpful and gave 5 star service.
A little suggestion
by MajoOC on 2019/09/18 06:32
I have been using this app for too long I recommend it to family and friends because I like the prices and for me and many people that is important. I give 4 stars to the app because I think the extra luggage has to be included on the price, at less asking you if you want to include a extra luggage or not, due to every time that I have to travel I have problems with the luggage Will be great if Priceline gives coupons for flights and not only for hotels
Going to see my family!!!
by Pool h2o on 2019/09/18 02:36
Thanks Priceline!!! You’re my fav!!!
Lie
by marco ah on 2019/09/18 01:59
Doesn’t have customers service, the prices have trick and over . Just rip of the ppl rip off the hotel .. I m using because easy to check hotels and book ,
False advertising
by Rhinoman1988 on 2019/09/17 20:37
So many cheap prices advertised... rarely available... SAD!
Best Customer Care
by JohnnRotten1963 on 2019/09/17 20:19
Had a bit of difficulty scheduling my flight and I booked the wrong flight. I understand the non refundable policy but was able to work it out and cancel my flight and rebook the correct one because it was done in the small window of time. It cost me a $15 fee but they were very helpful getting this corrected for me. I will only use Priceline for my travels. Competitive rates with excellent customer service. Why waste your time looking anywhere else? Stick with the original discount booking agents.
Best overall
by Happy smr rms on 2019/09/17 02:43
Great price great hotel hands down the best deal
Tired of getting bad deals
by 8?4$$:4 on 2019/09/17 01:50
They advertise express deals that aren’t available then never take them down Then they send you emails with penny rates for the area you’ve already visited for a lot more & only get coupons when you don’t need them or have tons of restrictions on them that make them useless.
NO GUARANTEE FOR ROOM???
by neil78b on 2019/09/17 00:00
Reserved a hotel only to arrive for them to day they are booked, so I had to call Priceline only to be told they could not resolve this until the next day, hahaha. So I was stuck with no room and had to go looking for another one again wasting a lot of time and didn’t even find anything comparable. It was such a headache having to call and wait only to find out that nothing can be done for 24 hours, what?? So a warning to anyone who uses this crap service, you need to know that you’re NOT guaranteed to get a room even though you have confirmation. You will stuck either cancelling or have them find you something that is not up to the quality you reserved. WILL NOT RECOMMEND THIS SERVICE TO ANYONE.
priceline
by ionknowpootie on 2019/09/16 22:43
best for flying
Love
by MontG8711 on 2019/09/16 18:24
Great Deals All The Time... Love It!!!
Priceline the price saver
by Kshrewd on 2019/09/16 00:35
I’ve been using Priceline for over 10 years and I rely on them to provide me with the best prices on quality hotel rooms, rental cars, and flights. I Probably book more than 60% of my travel through the company. They have great customer service that’s focused on solving problems quickly. I can always get someone on the phone when needed. Im a true believer in the company.
Great service
by King arturious on 2019/09/15 17:44
I’m always happy with the service. Good to great rooms
Marked up pricing
by 19momO1 on 2019/09/15 15:51
Was charged twice for my room. Once from Priceline when I made the reservation and once when checking out of the hotel, from the hotel. I had to catch this error and call to correct the issue. I also discovered that the charge from the hotel was $15 less than the charge from Priceline. Priceline would not refund the difference, though they claim the lowest price guarantee. Sorry Priceline, you just lost a customer.
Hotel Deals
by 215Turk on 2019/09/15 08:54
Found Priceline to have the Best deals on quality Hotels
LOVE IT!
by FLY-G on 2019/09/15 07:49
❤️ LOVE it!
DO NOT BOOK WITH PRICELINE
by NoLie1000 on 2019/09/15 01:11
Do Not DOWNLOAD this app they will TAKE YOUR MONEY and not book your hotel! You will be stuck sleeping in your car while they play with your money! DO NOT DOWNLOAD!
The bestttt!!!
by Dana0324 on 2019/09/15 01:03
One of the best app ever! So easy to book a flight and best offers and I can’t describe how wonderful is the Coustmer care service!
Horrible customer service
by BerthaW on 2019/09/14 16:21
I have been using Priceline for years now and never had I experienced such unprofessional management. I booked a vacation weeks in advance with Priceline to Miami Fla. Flight,hotel and car rental services. Upon our arrival, the car rental company (Economy in Ft.Lauderdale) was to provide a shutter bus , the same as all the car rental companies, every 15-20 minutes. They were to transport customers from the airport to the car rental company. We waited for 30 minutes before calling to see when they were coming, the representative said they was on the way. This was midnight. 12:30 no shutter. All the other car rental companies shutters was running. I called again, the representative said 5 minutes. The car rental company was less than a mile away from the airport. 1:30 no shutter. I called again, this time the representative hung up on me. I then contacted Priceline. The representative was NOT helpful! She gave me the number to contact the car rental company. I explained to her that I did, several times. I proceeded to tell her the situation and asked if she could contact them seeing how I made the reservation with them and they are the ones with the contract with the car rental company. The representative said no! I asked if she could help me find another company to get a car. I informed her that I had looked myself and no one had any cars available. She said no. Frustrated, I told her thanks and hung up. We caught a ride to the car rental company only to have them tell us they had NO cars and I lost my reservation because I didn’t show up . I informed him that’s because we had been waiting on them to pick us up! There were no cars and I was stuck at the airport! I will NEVER use Priceline again! They hung me out to dry!Stuck at the airport all night and my room was an hour away! The other shutter companies offered us rides to our destination. I’m very disappointed with a Priceline and will tell everyone about my horrible experience!
Best App, Best Travel Service... PERIOD
by malquist1 on 2019/09/14 13:55
Priceline’s been around since the mid 90’s and they just do it right. From lowest airfare to best after purchase information and car rental discounts. We tried other OTA’s are they always came up more expensive so why bother with them. The app itself is super easy to use and the “my Trips” part is unbeatable.
Best Hotel App
by Zx14 Hyper on 2019/09/13 19:28
Super easy to use! I love it!!!
useless.
by Jessikaeatszombiies on 2019/09/13 18:06
i’ve been trying to reserve a car for days now and a screen pops up claiming that there’s a technical problem. so i tell my mother, maybe its just my account and so she signs up for her own and the prices for the SAME CAR at the SAME PLACE have more than doubled!! we’ve called her bank since we’re using her card to reserve and there is no problem with her card. this is just ridiculous. we’re giving up since the deal we’ve been offered on my account is clearly not available. but we are NOT booking it through priceline.
Terrible!
by mcky12 on 2019/09/12 16:10
So I used toLove Priceline I use them to stay for two weeks in Atlanta had great service and great hotels everything was fantastic until I saw there was a charge on my card for a hotel in a whole different state so of course I called the hotel said there was nothing they could do had to call Priceline call Priceline customer care stayed on the phone with them for about 10 minutes arguing about the fact that I was having to pay for a hotel I didn’t even book and the woman kept saying she understood all she could do was send me an itinerary but couldn’t refund me my money or cancel the reservation when I kept telling her I did not book a reservation in a whole different state all she kept saying was I understand understand but obviously she didn’t because I’m somehow expecting to pay for a whole weekend in a whole different state that I didn’t even book so I just have to pay for a hotel I’m not saying and please tell me how that makes sense? So upset that this happened because I really liked Priceline but now obviously I can’t trust this company.
APP is great
by LeVandross on 2019/09/12 03:20
Great deals
No car available after booking through Priceline
by Lee/Tosch on 2019/09/12 02:59
We planned a trip to PEI for a new family members baptism. A car rental was booked with Ace rental in Charlottetown through Priceline for August 8-12. This is located off airport property and therefore shuttle service is required for pick-up of vehicle. Payment is due at time of pick-up. Upon landing, I called the phone number instructed for shuttle service and was told there are NO cars available. I explained I booked in advance and gave the associate my confirmation number. I was again told, no cars available today. I asked when they would have a car ready, response was not until Monday, five days later. The only thing the associate could offer was telephone numbers to other rental agencies. No other rentals were available. We were so desperate at this point we paid a taxi to drive us to a Uhaul where we almost ended up renting a 20ft box truck but decided against. Stuck for 5 days without adequate transportation. Priceline needs to remove Ace car rentals from their list of available rental companies so other people are not stuck without transportation.
Superb Service
by Dr. Irani on 2019/09/12 02:58
The best prices under the sun ...!
Booking Hotel for Corvallis
by mmcase1 on 2019/09/12 01:23
Been using Priceline for 10 years and they always seem to getter every year. Used to app to more discounts and booked a room in 3mins. Awesome!
App works well and is snappy.
by JonBear007 on 2019/09/12 01:23
App UI has a pleasant design and is functional. The app makes searching and filtering easy and is an effective tool for booking a hotel room or car.
Priceline value
by lou u SA on 2019/09/12 00:33
Great way to save money if you know how to work the the website
Happy customer
by Latina072017 on 2019/09/11 18:38
Your prices are accurate! No problems ever changing dates or cancelling! You’re the easiest hotel website out there! Thank you for making it so easy!
Great app
by usmani 1 on 2019/09/11 07:54
It is one of the best app with best prices and deals !!!
App doesn’t load
by kimmmbaa on 2019/09/11 01:46
Downloaded the app and it doesn’t load when opened have tried uninstalling and reinstalling multiple times
App & Priceline are both horrible
by Celia71 on 2019/09/10 15:20
I recently created a new account on an iOS device, and inadvertently booked the wrong hotel at WAY more money than I would have spent if the app would have booked the hotel the 6+ hours before, BUT of course it crashed and is saying the rez is non refundable. FLASHBACK! Exactly why I don’t USE Pricegouge -I had the app on an Android years back, and also tried the full site when booking and BOTH TIMES I arrived at the hotel I had paid for without any room or reservation information even with a prepaid up front confirmation email. No more. Never EVER again
Vacation packages
by kingchizzy on 2019/09/10 13:13
When will we be able to book vacation packages without having to open our web browser?
Great App
by EbedYahweh on 2019/09/10 06:34
I was told about this app by my daughter and I use it for all my flights.. easy to use and even get to pick out my own seat WOW that’s great when your over 6’.. it’s also easier to change your flight plans with this app than dealing with airline services.. THANKS Priceline
Fulfill my Hotel need
by Asna H K on 2019/09/09 21:22
Always helpful when needed
Apps are a waste of time
by andyasl on 2019/09/09 17:08
Apps are a waste of time and where is my 10% discount!!!!!! B
Pretty good
by AustinAg92 on 2019/09/09 16:36
I love Priceline. The phone app is good, but not as easy to use as the website.
Rent a car
by Zmanim on 2019/09/09 14:12
Bad app . no filter to choose car
Do not use express deal
by cdhbxss on 2019/09/09 04:04
When you have filters on you expect that they are relevant to the express deals but guess what they evidently are not, so they take your money give you a hotel that doesn’t meet your needs and then tell you oh so sorry this can’t be changed that is the policy. Terrible program to have an available room that should be ruled out by the filters. Then to have the customer service say oh that is just how it is. Sorry nothing to be done about it. Have used Priceline for many years will be finding a different company if that is how they treat customers when their software fails.
WTH
by tego yo on 2019/09/09 01:15
Can never use prom codes
Kathleen
by Ted091 on 2019/09/09 00:32
this is my farewell review for Priceline. Not the first time I have been dissatisfied with them. Booked with what they showed was a four-star hotel that turned out to be closer to a one star. They told me that they don’t give the rating their guests do. Well clearly the guests that rated this hotel a four-star were drunks. I’m going to stick with booking directly with the hotels going forward. Audios Priceline, Arrivederci, Chal, bye-bye!
Karegesan
by karegesan1 on 2019/09/08 20:06
I like it
Horrible! Won’t use PL again!
by Mr. Dr. Beavus on 2019/09/08 18:08
I looked for rooms, stayed at a not so great place before. I see the same rooms in my offers for $65.00. I named my own price, offered &73.00 hoping for a nice hotel. Guess what? Got the $65.00 hotel for &73.00, plus the taxes. I’m now paying $100.00 for the crap room that I tried to avoid. DONE with Priceline.
Booking in Williston ND
by Stickyinc on 2019/09/08 15:32
Lots of choices besides being quick and easy.
Saving at the last min
by roney ron on 2019/09/08 14:40
This app is me too me but has been a great help saved me20 dollars on my last min room and just booked my room for 45% cheaper than the price the girl at the service desk said was her cheapest vary happy with this app
Do NOT trust positive reviews for their hotels
by Лола🎄 on 2019/09/08 12:40
Items were stolen at Extended Stay America/Rochester/Greece, NY location. Priceline NEVER posted my 1-star review. This is the second time they declined to publish an honest negative review. Do not book with Priceline until they publish ALL reviews.
Mr.
by Mohaaad on 2019/09/08 07:09
Great easy to use, offers offers and discounts not found in any other program
Excellent service after I mistakenly reserved wrong dates for hotel......
by CLH2550 on 2019/09/07 20:26
Very expert and kind service in helping me out of a problem I was responsible for.....so happy with Priceline!!!!!
Priceline is the best
by Abilene TX - JohnB on 2019/09/07 17:41
Best app and I’m a frequent user of their services...nobody comes close!
Awful, deceitful customer service.
by TorgunLovely on 2019/09/07 06:08
The customer service reps routinely lie, hang up on customers, use foul language, and are completely the opposite of what good customer service should be.
On the move
by HERRETHEREE on 2019/09/06 18:49
When I’m on the move I go to Priceline and they always get me in some where nice
Priceline doesn't live up to their name
by markbyrn on 2019/09/06 01:17
Mandatory resort fees are not shown until you get to the final reservation page. For example, the app touted a $95 rate at the Venetian in Las Vegas but the total price was actually $166 with the $51 resort "hotel fee" tacked on at the checkout page. They could readily include the resort fee into the search listing and until they do, it's useless for price comparisons.
Easy and convenient
by Gems & Minerals on 2019/09/05 18:41
I love it. Some one told me last week about this app. I booked my trip using the App and I agree that this is cool.
KamKhan
by Kakkhan on 2019/09/05 14:16
I had trouble getting my booking but still I got good help from the rep I talked to and my issue was resolved still I give it a good rating.
Bad information
by lnedusjsbwkaegvzydjskxnhh on 2019/09/05 11:24
Used the app, told me there were 3 rooms available. Tried to reserve app says they sold out while I was using Apple Pay (5 seconds) checked back next morning and found there was still 3 rooms available but the price went up from the day before!
5* review!
by camzea! on 2019/09/04 23:58
Look, there’s only one place to go to book a room! That’s Priceline! It’s the Easiest, the Fastest, and will always get the beat price!!
Happy Repeat Customers
by RV 4 US on 2019/09/04 15:02
We travel year-round in an RV, which is currently in the shop for repairs, so we needed to find alternate housing for awhile. In the past month, we have stayed at several different hotels while traveling along the Oregon coast, and while staying near Portland, OR, and in Seattle, WA. We also took an unforgettable cruise to Alaska! All of these hotels and cruise ship were booked through Priceline, which has saved us thousands of dollars. We even chatted at length on the telephone with a Priceline travel consultant who helped us plan our cruise. We are happy repeat customers and we highly recommend Priceline to others.
Saved me a bunch
by toriwitk10129 on 2019/09/04 06:35
I went to look for a low price but reasonable hotel and they hooked me up! Highly recommend
Great Site!
by KatheFW on 2019/09/03 15:00
Lots of car choices, easy to use web site.
Best App and Prices
by Dr Maame on 2019/09/03 13:45
Prices are always better than other options. App is informative and easy to use!
I wish they didn’t tell you
by Tkbyrnes on 2019/09/03 10:55
Why say what the last guy booked? It’s never the same and it’s always disappointing.
Love this app!
by Butersmom on 2019/09/03 08:45
This is the best site as far as assisting me with my last minute travel decisions I couldn't ask for nothing better.
Calgary car reservation
by on th go! on 2019/09/03 06:36
Super quick, easy and secure! thank you!
IGYFASHION.COM
by IGYFASHION.COM on 2019/09/03 05:06
IGYFASHION.COM ❤️ Loves Booking Priceline . NYC Fashion Week Future of FASHION .
Address
by abugelan on 2019/09/03 04:58
It does not say not write down the city and state. That became frustrating I didn’t know why I couldn’t complete the transaction, it should have some reminder stating ( no need to put more than street address )
SOT (save our trip)
by G3 at Mac dot com on 2019/09/03 04:56
SOT (save our trip) Please include Apple’s Touch ID as I want to be safe and secure with my future transactions.
Filters do not work for express deals!!!
by sergey.martynov on 2019/09/03 03:09
I’ve been using Priceline when it was not easy to find a nice Airbnb place to stay at. I travel and work from home so there are few things that are important for me: free wi-fi and free parking. These are the search filters I always set before booking. So today I checked in the hotel and I was changed $90 for parking. I called Priceline on 9/2 with expectation to get reimbursed or somehow deal with this situation but the answer I got from Jared (employee ID 5260394) is that even though you have set the filters you need to double check the amenities on confirmation page? Really? Why would you need search filters then? Well I guess Priceline marketing team just want to show you some misleading deals with attractive prices. But you are the one who would pay for the trick they made.
Priceline rocks!!!
by Becky12815 on 2019/09/02 17:23
Nice price, easy, fast!!!
Priceline Customers
by Jkat4044 on 2019/09/02 16:59
We love booking with Priceline always fair rates and great hotels
Needs to offer number of bed on all rooms, that’s most important!
by buyer broker dan on 2019/09/02 03:14
Dittto
Reliable App, Decent Deals
by elsee_1 on 2019/09/01 21:11
I’ve been using the app regularly since January and have had only one issue that needed customer service involvement. It got worked out in the end but that was largely due to the hotel property, not Priceline CS. The could have and should have solved my issue quickly and easily. They did the exact opposite so that’s why they get a 4, not a 5.
Awesome
by Jake MF Huston on 2019/09/01 16:37
I love Priceline I use it for my travel needs.
Great app
by gonefishin2 on 2019/09/01 14:11
Used it to book hotels day of stay for a “no plans” get away. Great deals on last minute basis. Easy and quick.
Absolutely unacceptable customer service
by zbshsuhdd on 2019/09/01 06:51
Absolutely horrible customer service. They sent me a confirmation guaranteeing my room, I go in and they have no record. I call and keep getting different numbers to call. They have booked through another service and nobody can do anything. I’ve been on hold with the for over an hour and I nobody wants to refund the money for the room I paid for that nobody knows about. Completely unacceptable for any company, especially Priceline. I’d give them less than one star if possible
The best service EVER !!!
by awfuladvertisement on 2019/06/20 22:34
So I tried to book with Kayak , I tried to book my flight with TripAdvisor, and a couple others. Those two gave me the biggest runaround. TripAdvisor especially. They called me after I tried to book and said there wasn’t any flights at that price but could put me on a spirit air flight for the same price. Now I’m an American Airlines guy myself , or if flying over seas like this time , I will fly Japan Airlines or Korean Air. I said no thank you , stick that spirit air and I hung up. One last try , just one last try. I downloaded Priceline App and booked my flight in under ten minutes with no hassles and the price was like a hundred dollars cheaper. Same schedule and same airlines from TripAdvisor. Oh yeah and the guy from TripAdvisor told me in order to fly American Airlines it would cost over twelve hundred dollars. Nope , it was around a hundred dollars cheaper. Priceline flights ... Best Service EVER !!! Thank you Priceline. My flight to the Philippines is all because of you.
Thieves
by zwerry on 2019/08/03 14:12
I have been a loyal customer sense 2010, recommending their services to my friends and family. Over the past two years that has all changed . This is the 3rd time priceline has taken my money without giving me a service, leaving me with nothing. Priceline has pretty much screwed me over for lack of better words. On more than one occasion Priceline has had deals on there website and app that are not actually available, yet they they have charged my card leaving me with nothing now I have to wait 8-15 business days for my refund to be processed. Not only have they blamed me for not using a credit card next they blame the bank and I will be seeing my money back to me in enough time when all reality they need to take responsibility and update her apps they don’t have offers that are outdated. Not only will they Blame you for using a debit card but they will also blame your bank or the hotel before even beginning to take responsibility. When ever I have called there costumer service, they just blame blame blame, and do nothing to fix the situation or make it better, THEY DO NOT CARE ABOUT THERE CLIENTS. It’s not my fault I used a debit card it’s not my banks fault for having to refund MY MONEY it’s Priceline’s fault for having a deal that is outdated and still taking my money..I’ve given priceline so many chances but this is the last straw and stay away from Priceline. They have lost a loyal customer.
Ridiculous, useless service
by Rmann333 on 2018/08/01 22:58
So, I booked a reservation for a car and received a confirmation from Priceline and the car rental company as well. Next day I get a call from the car rental company saying they don’t THINK they will have a car for me and will possibly not be able to tell me until I’m standing at the counter. Seriously? I’m driving out of town about 500 miles and have a deadline to meet. I then call Priceline “customer service” and through their agent and a supervisor they let me know they are not able (or interested by the sound of their voices) to help and just want to cancel the reservation. When I asked about why a reservation is not a REAL reservation, they blandly inform me that they do not have access to the car rental company’s inventory and have no idea whether a car is actually available when a reservation is made. Nor do they even make contact with the car rental companies EVER to coordinate. They just make reservations leaving the car rental companies to decide to honor the reservation or not. If the car rental company had not called me, I would have been out of luck; standing at the counter with my, uh, best intentions in my hand and no car. So I cancelled my reservation with Priceline, deleted the app and bought a plane ticket. Which was only a little more money than the car rental. Even on short notice. My summary: USELESS, RIDICULOUS, UNNECESSARY APP AND COMPANY! Caveat emptor!
Star ratings are completely made up! Don’t believe anything Priceline says!
by Smenard23 on 2019/05/08 16:13
We paid one of their Express Deals for a 2 1/2 star hotel. We got an absolute dump that wreaks of cigarette smoke, is filthy dirty, disgusting! Whole second floor room wiggles when my husband shook his foot up and down. Bed linens are dirty, bathroom has what looks like blood on the cabinets. I’m itching all over & have bites on my back. I’m not sure it’s due to mold or bug bites! Priceline stands behind their 2 1/2 star review for this hotel even though its 1 1/2 on Yelp. It’s super gross. The ceilings even in the halls show water damage. The emergency lights look like they've had a leak above as well. The ac unit makes all kinds of dying moaning noises all night. The bed feels like we’re lying on the floor. The floor is so gross that we won’t take off our shoes! I showered with flip flops on because everything is so gross. There’s hair on everything. Doesn’t look like this room has been cleaned out between guests. Pubic hair on bed sheets. The “breakfast” consists of breakfast bars & tiny muffins thrown in a basket. There’s never anyone manning the front desk. Priceline will do nothing about it. They keep saying that their standards are more strict than others & it’s a 2 1/2 star hotel. That’s absolutely bogus. Obviously this is an issue with Priceline because they’ve got a very detailed canned response for it! Don’t trust Priceline’s star ratings!
Horrible Customer Service
by DPhillips88 on 2018/01/10 17:00
I have used Priceline regularly for the last few years, booking hotel rooms through them several times a month. When there are no issues, they’re great, but the times there are issues make it unbearable. I booked a hotel using the app based on it being in a specific location, and being able to get a suite with a kitchenette at a great price. Once I received the confirmation, I realized that the hotel was located approx 20 miles away from where they showed on the map, and I had a reservation for a standard room. I was told by hotel employees that they had contacted Priceline several times regarding the incorrect information, but they had made no effort to change it. So after my family drove nearly an hour out of our way to stay in a room smaller than I had intended, I let customer service know about the incorrect information and requested a refund based on it. After a few communications with different CS reps, they have yet to acknowledge that the information was inaccurate, accept responsibility, compensate me for my inconvenience or correct the info on their site. They are intentionally deceiving their customers. Priceline’s entire purpose is to curate travel information to simplify the process for users. If I have to use other sites and apps to verify that their info is correct before using them, then they are useless to me.
Worst customer service
by jpmaze23 on 2018/10/09 18:09
I booked a hotel and made a mistake in the date. Priceline refused to refund my reservation. I called in just a few minutes after my error, they beat around the bush saying they have to call the hotel, made me wait 5 days, no one called back. I had to follow up on my own just to be told they were not going to cancel it. I’ve used Priceline for many years and to extend that kind of garbage customer satisfaction is a slap in the face, especially considering this cancellation request was escalated a week prior to the reservation, this wasn’t a last minute cancellation request. I’ve always recommended Priceline to friends and family, now I’m going to tell people to go elsewhere for failing to meet expectations and refusing to help, they refused even after I told Priceline “I’m going to rebook right after cancellation, so you’ll still have my business” no they still refused, asked for a manager and refused. Priceline your incompetence and lack of customer care has now cost you a lifetime customer. You could’ve made tons more money on my lifetime loyalty and also gained even more customers through my recommendations, but you got greed and said you practically dgaf about customer satisfaction. I’d give you negative stars if I could. This industry is far too competitive for you to treat loyal customers that way.
Ripped off on hotel bid
by Debrabully on 2019/02/21 16:53
Bid on a 3 star minimum hotel in Orlando, placed a $275 bid and was placed in a Holiday Inn that was seedy, dirty, old and outdated. The room was dirty, body hair in the bathtub, stains throughout the rooms carpet, mold in the shower/tub gout and the hair dryer was broken. I emailed Priceline immediately when we got in the room, they didn't reply until a few days later. They replied that the hotel gave us free breakfast so that was the compensation accepted for the dissatisfaction for the room. The hotel text me asking if we were happy and I told her we weren't and explained the problems in the room, she text that she couldn't refund some of the room charge because we booked through a third party/Priceline so all she could offer is a free meal which we didn't use because it was a breakfast buffet at TGIF, gross. We spent with tax and fees over $300 for one night in a maybe 1 Star Holiday Inn when we were "guaranteed" a 3 star minimum room before bidding. For that money we could have stayed at a nice Disney resort which was the level we were expecting because of the 3 star minimum we paid for. Customer service was not willing to do anything to make this right so we will never be using Priceline again and will continue to tell everyone we can about how we got ripped off by Priceline.
Easy Interface - Great Prices - Great Customer Service
by IllinoisCountryBoy on 2018/03/11 23:20
I can’t say enough good about PriceLine and the App. I have used the service numerous times, so my review is based on all of these experiences. I alway check other sources for deals and I always find the best deals on PriceLine. I have used it for business and personal vacations. But what made me actually write this review rather then just rate the app, was my recent experience with their customer service. In a rush to get a reservation done while sick and mildly medicated, I accidentally made the reservation for the wrong dates. I needed it for a week later. Once I realized my mistake, I called PriceLine directly from the app. The service rep (wish I could remember his name) was professional and friendly. He contacted the hotel for me and confirmed that they could cancel the reservation for me (it was a special deal that was supposed to be non-refundable). I received the cancellation notice seconds after getting off the phone. PriceLine went the extra mile for me, and that is why I am writing this review and gave them 5 stars. Thanks again PriceLine.
Just another unhappy former customer.
by Mt10425 on 2018/01/20 21:07
Like others have said, issues aren’t resolved. This morning I booked a room but got the month wrong. The dates were correct. I contacted customer care chat within five minutes and asked if it was possible to change the reservation dates. They said there was a cancellation fee but would call the hotel asking them to waive their fee. No manager was available at the hotel to answer for 15 more minutes. I re-contacted PL chat 20 minutes later. The new agent read the info from the previous agent and made the call. While I waited fir an answer, I called the hotel directly and talked to the manager who had PL on hold. She stated that they had no problem waiving the fee but PL was unwilling to waive their commission. Mind you, this commission would’ve happened as soon as I made the new reservation. PL said there was nothing they could do, blaming the hotel. I asked what the cancellation fee was and the said it was the total I had paid for the room, which isn’t a fee of any sort. So, for $142, they lost any future business from me and every person I talk to. They could’ve simply allowed the change in dates, lost no money and been seen as caring about their customers. These people are greedy and stupid.
Horrible Customer Service
by 🤡🎃 on 2018/06/29 08:37
I’ve gotten a great hotel on this app, but every other hotel I’ve gotten has sucked. Don’t do the express deals if you’re going to use the app at all, they’re never what they say they are. Even the guest scores are unreliable because somehow it shows they rated it well when the review they’ve given is something along the lines of “horrible customer service” “my car was broken into” “bed bugs”. When I tried to contact Priceline about a problem with my card, they insisted that the hotel would accept a card with any name on it for incidentals. The card I booked the room with had been stolen and they were saying that I wouldn’t have to show them that card, or even a card with my name on it, just any card, even after telling them that I have seen many reviews in which people were turned away for just accidentally leaving out their middle initial for the reservation, they just repeated that any card would be fine. I then asked if I could be refunded the money I bought the hotel room with so I could put it onto another card I could show the hotel, they copy and pasted the hotels refund and cancellation policy and ended the chat.
Horrible Service, Deceitful practices!
by jvaldivi87 on 2018/07/07 18:55
I bought a first class plane ticket, my credit card was charged and my flight status was booked. A month later (3 days to departure) the airline informa me that Priceline has cancelled my reservation and if I show up at the airport they won’t let me board. Called Priceline 13 times, I kept getting transferred and then their reps would just hang up on me while I waited. Then someone told me it was fixed, but on the return leg of my round trip, the airline tells me I was downgraded from first class to economy and made me pay for my bag. Again called Priceline and had to pay long distance rate and after 14 minutes on the phone the incompetent rep could not help me, I chose to pay for the bag so that I wouldn’t miss my flight because I had to show up for work the next day. Now I am giving Priceline another show, I tried booking a flight twice, the app gave me an error “unable to book but here are other amazing deals.” It didn’t book my trip (my flight does not show up in the My Trips section of the app) however I have two $1,200 charges on my credit card. Now I have to waste another 3 hours of being transferred with a dozen Priceline reps until someone is able to help me.
Flights -5; Hotels- 4 and Car Rentals - 1; CS- 1 in Car Rental Issues
by Ladyjktn on 2017/12/13 14:47
I use often. Majority of the hotels have been great. Flights have been great! Car rentals have been several issues! In July 2017 car rental issue, I booked a car for Atlanta to pick up after my flight. The car rental place double booked cars out & there was no car... was on the phone with Priceline for over 3 hours of them trying to locate a rental car, why so long you ask - they kept putting me on hold for over 45 minutes at a time then switch me to different CS people. I was supposed to have been at my destination at 10:00pm and finally out of airport rentals at 10:30pm they placed in a 5x’s the amount I had originally booked a car for! They never reimbursed as they promised! I had a 3 hour drive to my destination, NO Priceline CS failed hugely! In May 2017, car rental issues in McAlester, OK. Car Rental issues in August 2016 in McAlester, OK. I don’t advise renting a car from Priceline.
Don’t use Priceline! They are a fraud!
by everydaytraveler on 2019/06/26 16:41
I was using the app and it has a glitch. I selected the correct days at a hotel that I was already staying at. We wanted to extend the stay one extra day. I went through the process and selected the same hotel. Everything processed and a confirmation was sent. When I reviewed the confirmation it had the wrong date. The date booked was the same day that I was booking it instead of the next day. Also, I was booking this at 8 pm at the hotel. I called customer support instantly. They said they have to talk to the revenue manager at the hotel. Then I talked to the hotel and they said good luck Priceline screws everyone over period. I spent that evening and the entire next day trying to get it fixed. After hours and hours of frustration and talking to customer service that can barely speak English they said TOO BAD! Hmmm. So they are telling me because there is a glitch on their end that it is my problem. They said it was my fault because I used their website. This is unacceptable. After read all of the negative reviews I wish I read before use long this incompetent service that will rip you off. It was total BS! Do not use this app or website!
Some Bugs to Fix
by Spopish on 2018/03/10 18:51
Their customer service is less than helpful. -I booked a hotel using the Name Your Price feature in the app for what I thought was the following night because we were driving home from our trip the next day. It charges your card right away, so I assumed everything was alright. After hours of driving we got to our hotel (that I thought I booked for that night) and the less-than-friendly front desk attendant said our reservation was for the previous night. I double-checked my app, and sure enough, it was booked for the previous night. I was sure I entered the correct dates when I booked. I think there was a glitch in their app. When I called Priceline to see about a refund, they were sympathetic and said they thought it was funny that the app let me book the room after midnight. When the customer rep tried to call the hotel, the hotel wouldn’t answer. Priceline wouldn’t give me even a partial refund. How often does this happen? How much money is this company making off their app glitches? I wouldn’t use this app. I guess the old adage of talking to a person is best in this situation and I think that’s what I’ll be doing in the future.
Former Green Beret, 3 Tours Vietnam
by fuqaho on 2019/06/20 04:28
I booked my flight accidentally hitting the book flight key and then realized it was for the wrong month. Contacted Priceline and they were happy to assist me in calling both Frontier and Spirit Airlines and cancelling both round trip tickets while I was on hold. I was sweating it out but they came through for me cancelling both non-refundable tickets. I book through Priceline all the time and get the greatest deals after searching for a couple of days for flights that fit not only my budget, but also the times I want to go, plus non-stop. Furthermore, I just booked a full size vehicle through the express deal for the price of a compact. I checked out all other sites before and Priceline is the most reasonably priced, courteous customer care professionals, and most helpful of all the other sites. If you do go through Priceline, and listen to me, you’ll save time & money! “I can assure you, you won’t be disappointed!”
Getting better
by Nowimready2 on 2017/09/04 10:13
I've been using Priceline for 15 years. Express Deals are a great way to get into a moderate to fairly high end hotel for great prices! I had 1 issue a few months ago. I had driven with moving truck to move my daughter into her apartment. I was focused on moving her and didn't make hotel reservation for me. Finally, at 11:50 pm, I'm making reservation from my phone. By the time all was confirmed, it was after midnight and the reservation had automatically changed from the Friday night I existed in to Saturday night with no way to change it back. Done deal. I was exhausted from moving all day. I spent an hour and a half on the phone to the Philippines finally getting refunded but no place to stay Friday night. That sucked, but the hotel front desk gal (who got a raving review) offered me a blanket and pillow to stay on a couch in the lobby!! Beware scheduling a reservation around the midnight hour!
Pretty good but room for improvement
by rabbit fox on 2019/04/01 12:00
I have used this app a bit and mostly everything is great. The only problem I have had though was that when you filter for hotels that are pet friendly you shouldn’t get to the hotel and have to beg for them to let you stay. I took my dog on a road trip and the first stop was after 15 hours of driving. We were exhausted and ready to go to bed, but when we got there we had to beg them to let us stay which thankfully they made an exception since I was able to show them where the listing showed them as pet friendly. That was stressful, but I was willing to let it go and call it a fluke until it happened again the next evening on the next hotel stop. Fortunately the lady at the front desk also took pity on us and allowed us to stay, but we have to sneak her in and out to use the bathroom and leave the hotel so the other people who work here won’t know she’s here so again very stressful. Please make sure that if you are assigning a hotel to someone looking for pet friendly that it actually is pet friendly
Don’t waste your money or stress, this company is bogus.
by J Rocko on 2019/04/01 11:20
I booked several times through them, and twice now they have failed to complete my reservations, I just had to pay twice at the same hotel, luckily the front desk ladies were nice enough to match the price, Priceline constantly gave me the run around after wasting an hour and a half, I finally just said enough, I’ll let my bank deal with you jokers, not worth the time or effort, if you find a good deal online 9 times out of 10, show the hotel they will match it or come close. Delete this app. To the developer who responded... It wasn’t a rejection, your systems failed to correctly place me even after I paid, front desk said there was a woman waiting in her car all night because of the same issue, take better care of people that’s all I can say pal, I don’t use fakebook or any social media, so I will respectfully decline...on a side note, when I disputed the charge through my bank(since your people gave me the run around) my claims department said they get more disputes from Priceline than she has ever seen, so I’m sure you are well aware of your shortcomings, I have nothing left to say on the matter, good day.
App woes
by Low Shoulder on 2019/07/06 14:13
Chose to use PL due to name recognition although other discount sites were priced about the same. Round trip Delta to destination Spirit from destination. The app failed to reserve our seats on delta and we assigned the last four seats on the back row. While in route the app does not indicate boarding gate, but emails changes which for this trip changed twice. Atlanta airport is spread out, and we just happened to check departures and noticed 30 minutes before boarding that our gate had moved from A19 to F9. No email from PL...... until we were boarding. Day before returning we received an email to check in on Spirit Air tried several times to check in, but never received confirmation. While checking in we noticed that if you wait until your flight Spirit will charge extra for checked luggage which is $40 per bag(x3), then we were charged $16 per seat (x 4). As of two hours after “checking in” still had not received our boarding passes and seat confirmations. Flying Delta, Southwest or United would have cost about the same plus the apps for delta and United seem to work very welll. Do not trust the PL app if you do not fly regularly.
Am in a Love/Hate relationship with Priceline
by KPI/CIB on 2019/07/13 14:09
I have been a loyal Priceline user for well over 10 years. I probably book from 50 - 75 rooms per year and every time I book, I fear that something about my trip might change. Priceline is super inflexible. Actually, they are kind of Bi-polar with a heavy bent toward inflexibility. On a rare occasion, I have been able to reschedule a room, or cancel a trip that has been changed, but for the most part, if something changes about your trip, just plan on no refund, no changes. It’s kind of like playing Russian roulette, but with four bullets in the gun. The other thing is that their prices used to beat anyone on the internet, and the bidding process worked wonderfully to get the best rate available. Recently, not so much. Prices are pretty much in line with almost every other company out there. So, if you like gambling with your money or if you are 100% sure nothing will change about your trip, then I would still use Priceline. But if there is even a small chance something might change, I would recommend someone else.
Worst app ever and hasn’t changed in years....
by sunpaw17 on 2019/08/16 00:32
Whenever you have stayed at a hotel, the app gives you deals to stay again and again, but it doesn’t let you do anything but accept whatever room they may have available for that deal and not any other room! “Room is guaranteed to accommodate 2 adults”. Ummm? So what about families? And WHY CAN’T I BOOK A DIFFERENT ROOM?! If you select the ‘choose’ button it takes you straight to a check out screen... great... I want to pick my room!! I need it to fit 5 and a lot of rooms don’t do that. I’m not just going to book. So I have to go to your website or better yet... NOT YOU. To book the room I want. Been like this for years... no one else complained?! I doubt it. Now your app is deleted, thank you for wasting my time yet again. Like the last time I paid for a whirlpool sweet and you just told the hotel I paid for a king and had to pay the hotel more money when I got there for it when I already paid you an extra fee over the regular king room for it. Sounds like it not uncommon and you are another apathetic business out there just waiting to scam others out of their money.
Nightmare
by ecbut on 2019/07/20 15:20
Oh if I could only give this app zero stars. I had a terrible experience attempting to book my honeymoon, of all things, through the Priceline app. I was told time and time again the flight I chose was unavailable and sent back to choose another flight, when in actuality Priceline was attempting to charge my credit card. I received no confirmations, no emails telling me there was a problem, and I never even reached the final step of booking. It wasn’t until my credit card company contacted me that I was notified of any attempted card activity. Priceline customer service insisted that the generic error for the app is “flight unavailable, choose another.” That alert was completely false in my case. I was assured all of the attempted charges would be wiped clean, but Priceline customer service said they could send no kind of email to confirm this information. I am incredibly disappointed and sad, because what should have been a joyous celebration booking a trip turned into a catastrophe. I have emailed Priceline once again to explain the entire situation and hopefully prevent this from happening to anyone else in the future.
Very misleading
by Promeg on 2018/02/13 13:04
Priceline used to be a great place to get great deals until recently. The Express Deals they offer seem to be a decent deal until you select one. First off, the hotels that they say are comparable to the one you’ll be getting are actually nothing like the one you receive. I booked a 3 Star express deal that they said would be comparable to a Marriot, Hilton or Hyatt and instead got a motel that I wouldn’t even rate over 2 stars. In addition to that, when I checked in, I was told I must pay an additional $34. Priceline had informed me at the bottom of the booking conditions in tiny print that there would in fact be a mandatory fee I would have to pay. My problem with this is why did they have to put it all the way at the bottom like they were hiding it and not put it some where people could actually see it right away so you know the true cost of what your paying for. When looking at reviews for this hotel, no one had anything nice to say about it except that it was close to Universal. How it’s a 3 Star hotel is mystery to me. When calling customer service, they were unhelpful and made me even angrier.
Long time Priceline user
by Iceman079907 on 2019/04/25 11:41
I have been using Priceline and services similar since their inception. I am very grateful for the ease of use, the deals offered, and the constant improvements made. No, everything doesn’t always go the way I expect it should go but it always works out. Being a life long businessman and entrepreneur I can appreciate how much time, effort, and ingenuity go into the operations and service. I am also very appreciative of the helpful and patient customer service agents when things don’t go as planned, I could not do your job! For the people who post bad reviews for Priceline and other services like them, it might be worth lowering your expectations and look for the positive aspects of these tools and other conveniences available in our world. You might just start enjoying your life. Problems and complaints are always self generated.
No Protection Against Bedbugs!!
by kridten on 2018/06/17 03:33
My husband and I booked a hotel through Priceline so that we could attend my nephews graduation. When we arrived to the hotel, we found bedbugs on our room(some alive/ some dead). We notified the hotel staff and they refused to refund our money because we booked through Priceline. When I was waiting in the parking lot, another woman approached me and let me know that she had just found live bedbugs in her room and advised me not to stay. We knew it was not an isolated event. So, we called Priceline. They informed us that because the hotel management denied that they had bedbugs and they were not there to check that they could not refund our money ( it was a multi-night stay) I asked if they had any customer protections within their contact for live infestations and they said that they could not refund our money because the management denied the problem. We travel frequently (my husband is a pilot) and we will never use Priceline again. Thankfully, we found another hotel (not through Priceline) and they gave us a discount for our troubles. Priceline works for the hotels - not for the customers!!!
Horrible Scam Artists
by Good Bye Priceline on 2018/11/08 16:38
I have been a long time customer purchasing flights cars and hotels. I have always purchased the Trip cancellation insurance. Never needed it until today. Don’t do it folks it is a scam. The one time I finally need to change a flight and Priceline could not and would not help in any way. They sounded as if they were literally reading off a response card. I called several times hoping to get a customer service agent that would listen to the issue and try to help. Luckily I had insurance right??? One would think but wrong again. The only time the trip cancellation covers you is if you are on your death bed and in the hospital and even then you have to call them ASP in order to be covered. Very misleading. Don’t waste your money buy the better ticket if you think for a second you might have to make a change. Better yet purchase from the airline directly. Priceline told me yesterday they can’t help me they are only the middleman. Well time to cut out the middleman. Priceline you have lost a very good customer that purchases 10-20 flights a year, Hotels and rental cars.
No car available after booking through Priceline
by Lee/Tosch on 2019/09/12 02:59
We planned a trip to PEI for a new family members baptism. A car rental was booked with Ace rental in Charlottetown through Priceline for August 8-12. This is located off airport property and therefore shuttle service is required for pick-up of vehicle. Payment is due at time of pick-up. Upon landing, I called the phone number instructed for shuttle service and was told there are NO cars available. I explained I booked in advance and gave the associate my confirmation number. I was again told, no cars available today. I asked when they would have a car ready, response was not until Monday, five days later. The only thing the associate could offer was telephone numbers to other rental agencies. No other rentals were available. We were so desperate at this point we paid a taxi to drive us to a Uhaul where we almost ended up renting a 20ft box truck but decided against. Stuck for 5 days without adequate transportation. Priceline needs to remove Ace car rentals from their list of available rental companies so other people are not stuck without transportation.
Only a fool doesn’t use this app!
by Smith35387 on 2019/05/18 18:04
My wife and I travel quite a bit, particularly to Florida where our daughter attended college and just recently just graduated. She now lives there. We also travel overseas. Wherever we go, I would not even consider not booking though Priceline. After using other apps and even using points accumulated though the hotels themselves you will never save as much money as you do with Priceline. We are very particular where we stay and if you read the reviews of the hotels and weed though as many reviews of each hotel you can, (there’s always someone who has a gripe with something) pick one. I almost always pick their special deals as long as there is 4 stars and the reviews are mostly positive. Have been super happy with this approach! Give it a try, you won’t be sorry!
Terrible!
by mcky12 on 2019/09/12 16:10
So I used toLove Priceline I use them to stay for two weeks in Atlanta had great service and great hotels everything was fantastic until I saw there was a charge on my card for a hotel in a whole different state so of course I called the hotel said there was nothing they could do had to call Priceline call Priceline customer care stayed on the phone with them for about 10 minutes arguing about the fact that I was having to pay for a hotel I didn’t even book and the woman kept saying she understood all she could do was send me an itinerary but couldn’t refund me my money or cancel the reservation when I kept telling her I did not book a reservation in a whole different state all she kept saying was I understand understand but obviously she didn’t because I’m somehow expecting to pay for a whole weekend in a whole different state that I didn’t even book so I just have to pay for a hotel I’m not saying and please tell me how that makes sense? So upset that this happened because I really liked Priceline but now obviously I can’t trust this company.
Great app could use a little tweak.
by What names aren't taken? on 2018/08/11 15:45
I book the same hotel off the app every week. Every week I type in the location I want. Every time it shows hotels downtown Dallas when they are 3 times the price and require a $20 Uber ride. I ask for specifics in the filter ‘distance from location’ and the first time I booked, a hotel downtown popped up I thought great and booked it. Only to find out it was not close and did not provide an airport shuttle as promised. I know first world problems, but I now know I have to scroll thru to find the hotel I want. I wish when I put in the neighborhood ‘area’ it would put that area first. And the filter does not really work because you say distance closest to and it puts you 10-15 miles away I guess those hotels must pay a premium to pop up on the top. Just a warning if you are not familiar with the area check the map, the filter does not work.
Priceline is horrible
by hdmkom on 2019/04/05 22:24
This is by far by far the worst company I’ve ever dealt with online I asked for Google to give me alive customer service number they turn you over to a robot the same robot with the same voice I put in my name phone number email I totally registered and signed then I put everything I needed for a vacation the city I’m leaving from the city I’m going to how many days how many people age the ages of the people I put in I need our hotel and flights three different times I put it in very carefully and I pressed find it for me and they just sent me back the same page that I had never filled and over and over again and when I leftA written message that I was actually talking to a human being she didn’t understand anything I said didn’t register in my email or phone number which I had signed in with and said hello to RICHARD it had recognized me yet I’m trying here for 45 minutes to get a price on the flight and nothing works and there is no real human being to talk to goodbye Priceline you lost a customer before you even got one
Awful Customer Service
by Ryan Mack the cheap guy on 2019/01/26 01:40
Booked a hotel for Wednesday and another room for Thursday. My flight was cancelled Wednesday morning. I cancelled my rooms right away ON WEDNESDAY. They didn’t call to cancel until THURSDAY even though I called the hotel personally and got them to give the okay to cancel the room on Wednesday, but Priceline needed to make the call themselves...not me. I used that God awful chat system to give them the name of the account rep at the hotel on Wednesday, but again...they waited a day to call on my behalf...the hotel didn’t cancel my reservation...why would they? Priceline admitted it was messed up and they should have called that day, even though i did their job for them, but all they could do was just apologize while I ate the $100 for the room...oh...they did offer a 5% discount on my next booking. The customer service reps also didn’t really speak English well and I kept repeating myself. After over 5 hours on line and the phone all I have is a bunch of “sorry” statements, frustration, and $100 less in my pocket. They could care less about customer service.
They don’t take ownership of their mistakes
by Kinzmom on 2018/09/11 13:07
I was using the app to find a hotel for a college visit for my daughter. I searched and found one on the date we needed for $90. I clicked book it and when the confirmation came through it had the current date, not the future date! Immediately called customer service. They told me that it was a no cancellation/no refund deal! (I know and I was ok with that when the app showed the right dates) she said There was nothing she could do! She said maybe call the hotel and see. So she “called the hotel” and said they would allow me to cancel and rebook for the correct date but the cost was $145! What?? Your app said $90 on the correct date now I either lose the 90 I have already paid or have to pay $145. Yes that was my only option. So because the app screwed up the date...I ended up have to pay an additional $55 for a room! I seriously will not use this app again! I could have gotten better rates through the hotel direct!!
Priceline comes thru again
by Older Dinosar on 2018/10/02 23:24
I only use Priceline for booking hotels but I’ve scored every time! In fact I don’t know when the last time was that I didn’t get a hotel thru Priceline. If you don’t have any friends or family with connections to big hotels and you don’t like to pay double for a room and you don’t like to book days or weeks in advance in case your plans change and you’d like something better than a Motel 6 or Super 8 then go thru Priceline. I’ve booked the actual hotel I want or used Express Deals and have always been happy with the results... well ok there was that time in Kanab Utah where we got an awful room but what can I say, it was Kanab. We’ve never had problems checking in or getting help in getting 1st floor rooms or rooms near elevators for my handicapped hubby.
Priceline Credit Card Rewards - ISSUE after ISSUE
by Bug28122 on 2019/09/18 20:32
I have had the Priceline credit card for 4+ years now and have booked hotels weekly for work trips and I am very disappointed in this company. I have booked so many times through the app/website and often times never received my rewards points because the payment wasn’t needed until the arrival at the hotel. When you don’t pay through the Priceline you don’t get the points. I then pay with my card at the hotel and still never get my points. I have made cases and have many case #’s but never get the points I deserve. I have trip #’s and proof that I booked through the app that should allow me to get the points. Well the lack of customer service never understands this issue and I am left with 0 rewards for using Priceline. I think the easiest solution is to make this an issue and have your IT dept. figure out this reoccurring issue or for me to never use Priceline again. What’s the point in having the Priceline credit card when I don’t get rewarded for using Priceline?
Long time customer, very disappointed
by Hairilicious on 2018/10/28 23:30
I have been using Priceline for YEARS. I’m a hairdresser and I tell all my clients to use them as well. It had always been my go to. Not anymore. About three weeks ago I accidentally booked my hotel for the wrong weekend and called as soon as I clicked submit, realized it too late! So I called customer care. The lady was sweet. She said that she email the third party company to see if I could change the date or have my money be refunded. Mind you, I didn’t want to cancel or my money back, just to change the dates. I was willing to pay the difference. I called on a Saturday at 11ish pm. She said I would hear something back in 2-3 business days. I called back on Monday just check that my request wasn’t being forgotten. The gentleman told me that I should hear something by Wednesday or Thursday. Friday came (day before the accidental reservation) and nothing. I called and they said that the company had not replied to them. I called Saturday and the gentleman that answered took my number and went into action and said he was going to call that other company and get them on the ball right away. He calls back and tells me that I will get an email in two business days. It has been over a week. Nothing. I have email customer service. And nothing. After using them for my hotel stays for so many years, I am deleting the app and taking my business elsewhere. I feel ignored. I was patient and I was nice.
Best On The Go Get Way To Find The Cheapest Deal!
by Ding fong on 2019/02/12 15:06
I travel a lot for work and I always use Priceline if I need to get a room. I watch my close associates struggle with finding a room and then the prices are always way higher. I open up my phone, type in the town and boom within 2 minutes I can find the perfect deal. The express deals 9/10 are better hotels than I would generally buy and are generally at I price I wouldn’t normally pay for a hotel...because they are just that cheap! Once I got a 4 star suite 10th floor for only $54! If you have a problem their support center is very good at making sure you’re happy. All around this is a must have service for anyone traveling who wants to save all the cash they can! In one year I saved $2,500 on express deals.
They can be great if they want to be.
by Tony Andrin on 2019/06/15 22:42
Priceline has for the most part treated me pretty good. They have had issues for when you need to call customer service to deal with a problem that you’re having or By accidentally double booked for triple booking to get a refund can be pretty hard. They can give you a real hard time about it. They usually make you call the hotel that you double booked and ask them if they could cancel the reservation for you because Priceline won’t. What I wish Priceline would or could add would be for us to be able to use our rewards numbers for the different hotels and car rental and air fare programs offered. If they were to do that I would not have any reason to use anyone else at that point and Priceline would be the only app I would have. Thank you More then 500 rooms booked
Emergency 2 days before Christmas
by PenneeO on 2017/12/26 17:01
Booked a night at the GSR in Reno, NV. For my anniversary. When I got to Reno I couldn’t stay because of a death in the family. 2 days before Christmas, on my Anniversary and the hotel was 100% full with more people wanting a room. I figure if the hotel can rent my room then I should get a refund. The hotel manager tells me to call Agoda, who the reservation was made, if they agree to refund my money the hotel wouldn’t charge them to get a refund. I call the number the hotel gives me to explain the situation and ask that they agree to refund me my money when the room was re rented. Priceline says the hotel won’t agree and the hotel manager is saying they had a deal even before I booked a room and they will still charge Priceline even though the room was rented. Its a deal take your money and they split it with the hotel. Grand Sierra Resort blames Priceline and Priceline blames Grand Sierra Resort. The only reason I give them 1 star is because the app and review system make you select one to make a review.
Express deals almost always awful
by Hajjmama on 2019/03/20 13:06
The app works great and I have used it a lot. Always useful to find hotels near me wherever I am. I can get past minute lodging unless it is very late at night. It would be nice to improve the ability to find something after midnight. Sometimes when you are on the road, you need that. I need to give myself a huge reminder that the express deals are almost always super crappy. The hotels are almost always a step down from what is advertised. I have had to cancel a booking in more than one occasion because the express deal hotel was run down or felt unsafe. So note to self: pay more, know what you are getting yourself into. In sum: the app works great but the express deal features tend not to deliver a quality experience.
Shatner should rethink branding his name with Priceline
by Don't believe the "sk-hype" on 2018/07/22 02:01
This company is “bush league” when it comes to customer service. I used Priceline for all my travel, 50-75 nights per year. When I needed them most, they did not come through. This is not the first time. This is a reoccurring issue. I’m done. They take your money for rooms that don’t exist, then blame the hotels when they can’t come through. They don’t understand how to handle the customer relationship, when there is a problem, they hide. They blame the hotels. Obviously, they carry no clout with the major hotels otherwise they would not hide. I’ll never trust that their bookings are solid. I am a business owner, and I hope they experience poor results to change their behavior. I also hope this review will help send customers elsewhere. There are better companies out there that “get it.” It’s unfortunate that marketing can cover for poor results. Long term, as a consumer, I hope we don’t reward companies like this. They should not survive.
Worst Customer service ever!!!
by Mariah_babie on 2019/07/02 03:26
My husband and I have been planning a road trip with our child to Washington D.C for the holiday. Through many days of saving and plans we were ready to purchase our hotels. Through confusion we made a mistake as humans do and booked my hotels a day off. So two of my hotels overlapped. IMMEDIATELY did we notice the issue and called Priceline’s customer service. We understood the policy and asked for some empathy as we had booked 4 other hotels as well and have been a loyal customer. While on the phone for over 3 hours my husband I were hung up on 4 times. And everytime we made it back to a man who said he was a senior advisor and consistently hung up. All he said was “IM NOT GOING TO KEEP GOING WITH YOU WE ARE DONE HERE” AND HUNG UP. Of course I’m frustrated and angered at TERRIBLE customer service Priceline had although they advocate in the beginning of the call for how great their agents are. I’ve never been talked to so poorly and treated so terribly by a company that has my money. Terrible terrible staff..
Pricing errors, increases, &reservations given away
by ShadowHawk1 on 2018/06/07 14:27
I used to book through Priceline for all my travels. However, now the app advertises one price and then increases it when you try to book. They prices shown are not the actual prices. Just “come in” prices. Obviously this is on purpose because they could program pricing like all the other sites/apps. Also, recently I tired to book a site even though the price went from $85 to $104 when I clicked book this rate. The app wouldn’t let me go further saying that they couldn’t find the information on this hotel deal. I had to go inside the hotel and got a rate of $93 which was better than Priceline anyway. I called Priceline and tried to book, but they won’t let you. I asked to talk to tech support and they “don’t have any”. The lady did apologize 1,000 times. I felt like they were smiling at me and saying too bad that’s the way it is and laughing. Did not get a good feeling about the company. I also booked awhile back and they gave my reservation away. I traveled hours only to find I had no place to stay. Lesson learned was that hotels can give 3rd party rooms away. Bottom line is that the company hides prices in the app, when you try to book it may or may not work. Customer service will apologize and say there’s nothing they can do. You can’t book through them on the phone nor report any issues with their app.
Worst site ever
by G3h5 on 2019/07/27 05:38
When you book express deal they are not providing you with same level hotel. I booked 2 1/2 hotel like holiday inn or best western but I was put in red roof. Everybody knows this is not the same quality hotel. I had two children with me and I was afraid for my security. When I called to see what possible we can do I received the worst service ever. I was told that there is nothing they can do - I can’t be refunded; I can’t receive a hotel that I paid for and I can’t talk to a manager. The woman was so rude that she was putting me on mute every time I’m trying to explain her my problem. I started to ask her questions on purpose and every time she spoke she would not answer my questions just to prove that she is not even listening. I had never ever had so bad experience. I’m speechless when comes to their customers service. It was so bad that it’s beyond every explanation. Priceline became really a bad option. I will never use them again
Do your research!
by DIA Linn on 2019/05/21 13:34
For the most part I’ve had good experiences. The first bad experience was a 3 star hotel,per Priceline, in MN that was really a 1.5 star per the hotel. It was so rundown, but I should have researched through the hotel before booking. I thought it was probably a fluke and didn’t give it another thought until this past weekend. I booked a hotel...based not only on stars, price, but mainly the shuttle to the airport. Hotel was nice, price was good...shuttle nonexistent except on Friday and Saturday after 3 pm. My flight left at 10 am...so I had to get a cab. So, from now on I will research the hotel on the hotel website and I will never book a best deal since there is no way to verify any information, and I can not trust that Priceline is providing accurate information. The difference in the price after having to add the cab, could have gone somewhere closer and possibly nicer. Now I know.
Priceline has a horrible costumer service
by DanielVa81 on 2018/02/13 22:07
I attempt to book a flight for my 93 years old father . There is no option on the app, or site to request for wheelchair services , which is very discriminatory to the elderly , and handicap . At to make the experience more unpleasant , I book the flight with my best friends credit card , he was right next to me when price line called to confirm his information the agent had a really bad ascent , we couldn’t understand her so she repeat her self, she said thank you and Hang up in our face . I got an email saying my flight was cancelled , when we attempt to all the costumer services , there is no one to answer . This is the first and last time I ever use this company . I purchase my dad’s flight with cheapoair for 120 more , no drama , we got the call from cheapoair to confirm the owner of the credit card used , and everything was successfully processed . Stay away from Priceline even if you have to pay more .
DO NOT USE EXPRESS DEALS
by Liam J. W. on 2019/08/01 00:46
I used the Express Deal offer and was left STRANDED. Only after typing in all my information (which took only a few seconds) was I informed that that the Express deal was NOT in fact available. I’ve worked in enterprise software and architecture for years. This is a MAJOR flaw in their workflow. Not only did their system request and receive a auth and approval from my credit card for the full amount of the reservation (making that money inaccessible for 10-14 days), customer support (located in the Philippines) was USELESS and could have cared less about me not having a place to stay or access to MY MONEY to make other arrangements. I’ve used them for over ten years while traveling domestically and abroad. I’ll NEVER trust them again after this experience. They should be absolutely ashamed of themselves for not having a work around for stranded travelers. They’ll be hearing from my attorney for certain.
Disappointed
by Site v Agent ... agent wins on 2018/03/13 21:35
Buyer beware...even though you may select how many adults and children and search, the prices that come up and you pay is double occupancy only for most all-inclusives. Searched for an all-inclusive in Mexico for 2 adults and 1 child, 15. Found the place our group is going and booked a standard room with 1 double bed and a king bed. Turns out the room is for double occupancy and my daughter was not included even though the search came up with a selection that even said “recommended for your party”, my party being 3 people - or so I thought. So, the trip is in <3 weeks and Priceline tells me to contact hotel and hotel tells me to contact Priceline. Contact #3 and Priceline contacts the resort and the quote for my daughter is almost what I am paying for my husband and I for 6 nights. Still working through it but soo disappointed in what I consider to be a misleading and false site. Will be using a travel agent from now on.
It’s a terrible booking system AND phone service
by Ur face 2 on 2018/12/08 03:46
I was attempting to book a hotel reservation for a night in the future and when I was looking through the hotels the app booked me for a hotel room on the night I was booking it instead of the future date I selected. I called the hotel to change my reservation to the day I was attempted to book on and they said there was nothing they could, they told me to contact Priceline. So I called priceline to speak to someone over the phone, I was on hold for over 50mins without anyone answering, there wasn’t a message staying the lines were closed or how long I would be waiting. SO NOT ONLY did I have a problem with booking my reservation, I could even speak to someone over the phone. This is the worst hotel reservation and customer service I’ve ever received. There was an opinion to give no stars I would’ve done that, in my opinion this app/company doesn’t even deserve 1 Star.
Rating Trends
435,371,0,815,0,0,1286,542,0,753,593,0,806,0,0,1455,380,464,508,293,736,468,438,413,459,410,549,498,402,380,376,283,395,491,434,388,371,416,434,429,559,469,381,353,394,441,449,486,0,765,396,402,0,663,570,426,335,296,336,392,415,422,195,623,217,308,102,407,446,447,373,329,304,323,203,385,359,331,321,331,320,316,333,358,287,282,302,322,336,466
All Versions
4.0
410,806 total
 5
333,941
 4
46,268
 3
13,121
 2
5,217
 1
12,259
Current Version (18.5)
5.0
317,645 total
 5
269,690
 4
34,623
 3
7,491
 2
1,613
 1
4,228
Version History
More...
Keyword Volume Hits KEI Rank
rental car sites
0.00
111
flights
17.65
29
1
rental
14.06
26
rent my car
41.83
14
hotel
25.09
7
1
hotels
13.72
6
rental cars
39.23
4
price
0.00
2
priceline
889
1
priceline app
642
1
rentalcars com
0.00
1
rental car discounts
0.00
priceline com
0.00
priceline negotiator
0.00