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Priceline Travel - Book & Save

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Screenshots
Keyword Volume Hits KEI Rank
rental
14.06
44
5
rent my car
41.83
18
rental cars
39.23
14
flights
17.65
13
hotel
25.09
7
hotels
13.72
6
price
0.00
5
rentalcars com
0.00
2
priceline
889
1
priceline app
642
1
rental car sites
0.00
1
Search Visibility
App name
priceline Travel - Book & Save
Description
Get exclusive app-only hotel deals, discounts on rental cars, and cheap flights all in one place, with the priceline app. Join millions of happy travelers who book great deals with us every day - download now! 3 reasons you’ll love using the priceline.com app: 1. Access to exclusive hotel deals found only on the app. 2. Everything you need in one place - low-priced hotels, cheap rental cars and discounted flights. 3. Personalized, relevant hotel recommendations - we have the travel deals that matter to you. Our app is rated as Best App for Travelers by Travel + Leisure! SERIOUS SAVINGS You’ll save up to 60% off with Express Deals® and even more with Name Your Own price®. Seriously. Plus, you can save even more with hotel deals you can only find in our app. SEARCH, FIND, BOOK Finding the perfect one is easy as pie. Search by city, address or point of interest to book the most conveniently located hotels and rental cars. As you search more, we uncover even more deals just for you. QUICK & EASY Want to book in a matter of seconds? Our app features super-quick travel booking, especially when you’re signed in! We do fast well. rental CAR DEALS Hit the road with rental car deals on 22 brands in 28,000+ locations. That’s how we roll. CHEAP flights Travel across the globe with super deals on thousands of domestic and international flights across the globe. Pace yourself. TRAVEL BUDDY Easily access and make changes to your trip wherever you are with our My Trips feature. Need to check your booking on the go? Get all of your reservation and travel info right on your phone, even if you booked on your computer and even if you don't have service! My Trips works offline, too. Like magic. Our app has your back. And it’s watching your wallet, too. Download now! priceline is part of Booking Holdings, which includes leading online travel brands such as Booking.com, Agoda, Kayak & OpenTable.
Can never go wrong
by Adriasama on 2019/10/20 20:02
I can always depend on this app to find a good deal for me in the exact location I want!
Horrible customer service!!
by Mrs Greene on 2019/10/20 17:03
I will NEVER use Priceline again! Sure, I’m just one customer but I’m content with knowing that I will never pay them another dollar! The representative was very condescending. When asked to speak to someone else, the new person already had his mind made up regarding how he was NOT going to help me, based on inaccurate information briefed to him. The service is useless if you want to pay in advance, something that one would think is the better option. It seems as though since they already have your non-refundable money, they could care less about any complaints or issues.
Searches not working correctly
by Sully6661965 on 2019/10/20 16:55
I used to love this app and using Priceline to book hotels, but now when I search using filters and/limiting to an area, things go haywire. I tap on one hotel, but then a different hotel opens. I draw an area to limit a search to, but the list view gives me a hotel across town. Both iPhone and iPad versions are doing wacky things! I’ve been an app user for many years and this makes me sad
Customer service
by Huskers101 on 2019/10/20 16:41
I just had to cancel a reservation and it was no issue. This app is amazing!
Fair Value
by ⛄️snowbird on 2019/10/20 14:23
Priceline does an excellent job detailing specifics of each hotel offered. I appreciate the full disclosure as to the quality of the room I am considering. I also find their app easy and convenient to use. Most of all, I am most appreciative of their flexibility and willingness to work with me when I make a reservation error.
Great price
by dr_prof on 2019/10/19 17:31
The hotel I received from the “Deal” has a list price of $150, was discounted to $90, and I got it for $50. Perfect!
Good for what I needed.
by Hoopster TN on 2019/10/19 17:08
This app was good for what I needed.
Long time Client
by A$pen on 2019/10/19 16:00
I love Priceline!!
Rip off
by Chitownnc on 2019/10/19 07:54
Your fees are way over the top !!
Express deal pointlessness
by Charleycuppers on 2019/10/18 22:19
Every week without fail, Priceline sends a 10% off coupon on express deals. Nice but useless to those of us who book same hotel week in, week out since they are NOT express deals ever. Get good deals but why send the 10% deal if my history clearly indicates the same hotel every week without fail.
Trusted for many years
by omarlegend on 2019/10/18 18:37
I’ve tried them all. Priceline keeps it simple, gives you practical options and integrates well with your IOS .
Bad customer service
by makdnc dnan c on 2019/10/18 14:08
Customer Service are not willing to help and responding to questions with passive answers. My last representative did opposite of what the policy stated and the policy did not even apply to the concerns I called about.
Super easy and quick!
by LynnBettye on 2019/10/18 12:45
Amazing how quick and friendly this app is!
Priceline.com GOOD and Helpful App
by JayB1924 on 2019/10/18 12:21
Just booked round trip flights and hotel using Priceline.com. - everything went smoothly, and all for very competitive pricing.
My go to booking app
by kmsintexas on 2019/10/18 05:04
Love it. Especially fond of the easy app, VIP deals and links to my apple wallet and calendar. I can get a room in 10 minutes or less!
Double booking
by Mrpresidenttttt on 2019/10/18 02:25
I reserved for September and made sure was September when I arrived they said I have no reservation but I have one for October different date from the one requested I paid triple the price to stay. I made last week another reservation I received a clear email about 1 room when I arrived it was 2 rooms paid for king size bed but don’t have it and Charged for 2 rooms .
Airline tickets
by yeahrrt on 2019/10/18 01:47
Loved the simplicity
Alma H.
by almhbund on 2019/10/18 01:02
Easy to use and offers great deals.
Honest pricing
by Ryan T. from NC on 2019/10/17 18:44
It would be nice to have the TOTAL price included in the listings. Too many times I’ve gone to book a hotel and had to back out and start over because of $15-$30 increases in price due to “taxes and fees”. You know what they are already. Just show it in the listed price like other providers do and help make the UI and experience much better. I’m not trying to be cheap, but I have a strict limit on nightly expenses set by my company.
Ya’ll the best
by Willie_Will93 on 2019/10/17 05:27
I’ve traveled so many times, and got a bunch of great deals, using this app!!!!!!!!
Great
by ODUATAJ on 2019/10/17 03:32
Great
Terrible service
by Gun room. on 2019/10/17 02:30
Will not let me use my card. Says security code does not match. Used the same card on PayPal. Same security code. Customer non service is worthless. This is my LAST time I will ever use Priceline!!!!!
Bait and Switch
by ftlaudjoeasap on 2019/10/16 21:03
Showed 64 dollars for one night Nd charged Me 128 and refused to credit me the difference
I have been using Priceline for years!
by saved firevwr on 2019/10/16 06:53
I usually can find some pretty good deals! Thanks price line!
Need improved
by Mitch R Li on 2019/10/16 04:13
If cancel and change by computer or phone which will be the best, call wait on line take too long
Never use Priceline
by CJ 1681 on 2019/10/16 00:14
My boyfriend and I booked a trip to Mexico and something came up and he couldn’t go, so he called Priceline and they told him that they faxed the hotel we were staying at and everything was good to go in my name. I go to Mexico by myself and the hotel says they don’t have a fax machine and haven’t received anything from Priceline. The hotel could not change the reservation in my name and Priceline refused to cancel the reservation and put it my name I was stranded in Mexico. I had to borrow money and repay for the room. The same thing happened to another set of people that had walk in the same time I did but their reservations were with Expedia . Expedia immediately did what they had to do to make sure those people had there hotel room.
I love the express deals
by darealcat on 2019/10/15 23:25
If you do your research you can get some good deals here.
Prices
by !Caii! on 2019/10/15 15:14
The prices are fair, but you can find them on other sites with less policy restrictions.
Great service.. thank u Priceline!!
by d basarich on 2019/10/15 14:53
Wis
Worst customer service ever!
by 87iraM91 on 2019/10/15 05:46
I booked a room and paid for it in advance. I stay at this hotel all the time and always book through Priceline. I use the same card every time I book. Tonight I get to the hotel to check in and they won’t take my card because it is prepaid. I explain to the girl that I just used this card here last week and she still refuses. She says that they need a bank issued card for incidentals. I explain to her that all my money goes to the prepaid card and that there is maybe just $1 on my bank issue card. She says that is fine they still have to have the bank issued card and that they aren’t even going to run it. I pay for a Lyft to go home to get my wallet and get back to the hotel and they refuse to take that card even though it is a bank issued card like they wanted. They also state that Priceline called them and said they were cancelling the reservation per my request. At this point I hadn’t even spoke with Priceline. So that is when I called Priceline’s customer service. The lady finds my booking and says that the hotel had called them to cancel the reservation. The lady at the hotel provided the west customer service ever and said for Priceline to relocate us. I relay the message to Priceline who states that they can’t because I didn’t have the funds to pay for the room, that I had already paid for! I will never in my life use Priceline again and I will never ever book at extended stay America again!
Easy
by Rob Alexander on 2019/10/14 21:28
Quick easy worthwhile
Texas Boy
by fam man 1 on 2019/10/14 19:29
Great service!!
Deleting Priceline app
by TheBrewmaster on 2019/10/14 17:48
I’ve been using this app since 2010 with great results until recently. Tried to book a hotel for four nights and it jumped back to one night as I paid. He hotel wouldn’t honor their rates for the rest of my stay and Priceline support is worthless.
Winner winner 1
by winner winner II on 2019/10/14 17:46
Love the app, ease in booking, the great prices and being able to add my frequently flyer and/or rental car number.
Anita from Charleston SC
by Tina Givens on 2019/10/14 14:44
Took an express deal and got book in Omni Parker House
Love Priceline
by G&PCurry on 2019/10/14 10:36
I have utilized Priceline for probably 20 years. The app has made it my go-to source for all of my travel needs.
They do not care about their customers
by Hellopriceline on 2019/10/13 16:29
I almost had booked all my hotels trip through Priceline. On the last trip, the hotel wanted to charge me for the internet, so I called the Priceline and I told them the problem. After 20 minutes, they told me the hotel does not answer their call, so they do not know what should do. They told me, I pay for the internet then send to them the bill to discuss my situation, they maybe pay me back and maybe not.
Great prices! Fair deals
by Vcvannoyed on 2019/10/13 10:30
Priceline consistently comes through with great rates for me on hotels or car rentals, esp at the last minute! Quite happy with the deals I’ve gotten. Try it!
Love
by Misterfreckles on 2019/10/13 04:57
Nothing but live from this App
The only way I book hotels anymore
by Good ish on 2019/10/12 18:32
Love it!
Perfect
by screlly412 on 2019/10/12 04:22
It’s been great so far
The best app
by Osc85 on 2019/10/12 00:47
Great prices. I recommended
Mixed feelings
by dakotawolf69 on 2019/10/11 23:40
Be sure to shop around for pricing. Really wish Priceline would include whether or not truck parking is available, especially on their “Express deals”.
Great app especially for last minute travel
by Wandl on 2019/10/11 21:38
I’ve used Priceline so many times but this app super useful for road trips when you’re trying to find a great deal on a hotel that same evening!
Great app
by royroyroyroyroyroyroyroyr on 2019/10/11 20:26
The best prices.
Very good.
by CollegeCoach on 2019/10/11 19:28
I Honeslty very cheap and very good.just wish they had the bid option again. Plus I wish they included Southwest on their flights option.
Still app has issues broken links I suppose
by hate animal ham on 2019/10/11 17:18
Still app has issues broken links I suppose
Badservice#
by badservice#! on 2019/10/11 15:21
Refused to help me change my dates
Review
by jttyerson704A on 2019/10/11 15:11
Absolutely the best site for this. Doing it through you for a time now and completely satisfied.
Disappointed
by fabulos time on 2019/10/11 06:27
I received a coupon but couldn’t use it when making the reservation online, there wasn’t a spot to enter the promo code.
You can’t bid again
by AppleGuy53214 on 2019/10/10 23:28
I can’t bid a second time. If I get turned down and have to up my bid it doesn’t matter if I bid $1000. It still says I’ve already submitted that bid and I can’t do it again. When will you fix it?
Great Prices
by Dest7818 on 2019/10/10 17:20
Priceline helped me save about a $100 on airline tickets! Such a great choice!
DO NOT USE THIS
by eshjane on 2019/10/10 13:09
Priceline lied to me!!! They over booked my room in West Virginia! They won’t refund your money wen they are at fault. I spoke to corporate but they won’t give me a refund for their mistake!!!!
Happy
by kcbey61 on 2019/10/09 19:53
Great price for last minute travel!!!
Best hotel app
by JML1701 on 2019/10/09 15:44
There is no better way to book a hotel. I have saved so much money by using this app instead of contacting the hotel directly.
Best app!
by BRozley on 2019/10/09 12:39
I always get the best prices on Priceline! Easy to book and I never have problems with my reservation ❤️
Customer service terrible
by tired and done 1 !!! on 2019/10/09 12:21
We traveled 6 hours for a dr appt after overcoming a broken starter in our vehicle and then blowing a tire on the interstate along the way. I called the hotel (THE RADISSON in Aurora Co.) not once, but twice to inform them of our trouble and that we would be arriving substantially late to check-in. I spoke to a live person each time and was assured there would be no problem, with a late check-out of 1pm being offered without request during the 2nd of those calls. After driving all night we arrive to check-in and are told by Regina “the manager” that we cannot check-in because we are too late and “Priceline’s card won’t work.” She was horrible and when I contacted Priceline to straighten things out, they were even worse. Both places say the other is who won’t refund our money and my husband and I are stuck in a parking garage waiting for his dr. appt. WILL NEVER BOOK THROUGH PRICELINE AGAIN!
The best of the best
by Qalosaif on 2019/10/09 03:16
Priceline is one of the best apps in Apple . I never seen prices lower than the prices in Priceline in my entire life . Very organized and very accurate in prices and details . Love this app from the bottom of my heart .
Price changed after we paid
by jack n d on 2019/10/09 01:28
The price for a hotel room went up significantly after my wife submitted a payment. The payment hit her bank and the purchase just broke says it never happened. After about five minutes the charge then deducted from her account. Shady.
Thanks
by Funtoowin on 2019/10/08 21:59
Enjoy me
Very simple to use!
by crumbls on 2019/10/08 21:50
User friendly! I like it better than the site!
Thought it was the holiday inn express
by matteast4 on 2019/10/08 19:45
Wrong!!
Great trip savings
by ms . wonderful 💕 on 2019/10/08 13:41
Thank you for the great deals. I really appreciate that .I always recommend this site to family and friends.
Easiest to book with...
by cheesesd off on 2019/10/08 02:08
Not the cheapest I saw but other apps didn’t seem to connect with the “book now” screen...☹️
Use for domestic only
by why dodge me? on 2019/10/08 00:53
Booked car rental in Florence, Italy (amongst other bookings). Complete mess and Priceline couldn’t even reach the rental company (Fox) to help.
Love it
by Mekrystalme1980000 on 2019/10/07 22:29
Love it
These people robbed me out of my hard earned money 500$
by Fresh0027 on 2019/10/07 21:39
They site cause me to book the same rental on the same date and time 5times and I didn’t get a car from none of those reservations and they still took 500$ out my account for nothing I’m in the process of hiring an attorney cause this ain’t right how you just take all a person money out his account for a service I didn’t use and tell me I can’t get a refund yet you took 500$ for nothing I can see if you had to pay a lil fee or something but you charging me the price of the rental!!!i Will never use this site again and I’m reporting y’all to the BBB!
Wonderful
by sylvostical on 2019/10/07 18:47
I was pleased to see this work fine
Always “sold out” or higher priced
by powerpop25 on 2019/10/07 13:21
Not any good deals like the used to be, and always seem to be sold out no matter how far ahead I try to book. The company - and app - is worthless to me. I’m deleting it.
Very shady pricing
by NasDean on 2019/10/07 08:06
I searched a ticket and price was very good, wasn’t couple of minutes and new x2 increase on the air ticket ! Get lost losers, that’s not a way of going about things ....
Best prices
by Cruzerkk on 2019/10/07 02:44
The lightning deals are the best. Even without those, they have the most competitive prices around
Works well most of the time
by PianoSnob on 2019/10/07 02:42
Priceline is a great tool for finding a good flight or a good room or trip. I have used priceline many times and have only had difficulty on one occasion where it would not process my order. It’s a great arrow to have in the quiver.
Fast and great value
by Meganwil on 2019/10/06 22:50
I use Priceline for most of my travel needs. I’m so glad they have rental cars in their bag of tricks. I always get great deals, with reputable companies!
GET MORE THAN YOU PAY FOR CONSISTENTLY
by Marmista on 2019/10/06 21:11
I have been using Priceline for over twenty years and have never been disappointed.., they are true to their star rating and I have consistently gotten more for my money than any other discount sight.
Love Priceline
by johnlittlerock on 2019/10/06 15:07
Airfare and hotel are always the best deals! Love the app!
Great system
by CyrusG72 on 2019/10/05 21:08
Kudos to Priceline.... I check them all but more often than not, Priceline has the deals. With possible exception of booking the UTR BnB’s in the quaint hamlets of the world, Priceline is every travelers must have tool. For the BnB Priceline will probably say use Booking.com which ok, but I find you have to use google maps and just call them. Aside from that, I must say I rely on Priceline to find me the deals last minute and otherwise, domestic and international.
Great App
by bmiller413 on 2019/10/05 13:31
I use this app many times a year.
15 years
by Artisan Center Theater on 2019/10/05 05:32
And still the best.
You can always count on Priceline!
by mellettron on 2019/10/05 04:54
When my travel plans were disrupted, Priceline came through with a viable solution. When I need a rental car, their prices beat everyone else. Great customer service too! Couldn’t be happier.
Change email address
by Jewel1825 on 2019/10/05 03:53
There was no way to change my email address. I have not used that one for years.
User friendly
by Lahugh2 on 2019/10/04 22:58
I appreciate the user friendliness of this app. I appreciate that my discounts are always there and I feel treated like an individual.
🙌🙌🙌 simply the best !!
by Miezan E on 2019/10/04 18:13
Thanks guys for continuing to provide such excellent service !
Multiple Days
by Los_Da_King on 2019/10/04 03:19
The app would not allow me to enter a request for multiple day hotel stay.
Not reliable
by Aaabbbccc!!! on 2019/10/04 00:10
There is a deal named “Name Your Own Price”. I tried it to get the best deal I could get and got a deal! Right after the deal, I wanted to check the reviews about the hotel and discovered Priceline was offering it in much lower price ($35 lower). It is a huge price difference as it is only 2.5 star hotel. I called the customer service in a minute and explained about it. The staff didn’t even believe in me repeating to say that the hotel costs even higher. I captured the screen showing the low price and sent it via text. Even after I provided with the proof, I got the answer that the deal cannot be cancelled. They also can’t match the price as the deal on their own mobile app. After contacting with two staff members, the 3rd person explained that probably the deal I saw was only given to me as a member! Do you think it makes sense? Eventually, I couldn’t get any credit or reimbursement for the price difference (about $40 per night). Please do not get tempted to try Name Your Own Price!
NO GUARANTEE FOR ROOM???
by neil78b on 2019/10/03 03:59
Reserved a hotel only to arrive for them to say they are booked, so I had to call Priceline only to be told they could not resolve this until the next day, hahaha. So I was stuck with no room and had to go looking for another one again wasting a lot of time and didn’t even find anything comparable. It was such a headache having to call and wait only to find out that nothing can be done for 24 hours, what?? So a warning to anyone who uses this crap service, you need to know that you’re NOT guaranteed to get a room even though you have confirmation. You will be stuck either cancelling or have them to find you something that is not up to the quality you reserved. WILL NOT RECOMMEND THIS SERVICE TO ANYONE.
My trips
by Dmenace1946 on 2019/10/03 02:57
I have always received a great Deal through Priceline !!
Easy to use - always trusted
by kendra6294 on 2019/10/03 02:42
I’ve been using Priceline for almost 10 years now to book hotel rooms particularly. My husband and i like to travel and do so a lot. Priceline always has an accurate description of the hotel and accurate star ratings. The app has just made the whole experience even faster an easier. We were traveling from MN to NM by car and as we got tired I could pull out my phone and book a room in the app while my husband drove in just a couple minutes and we were able to stop for the night. Super convenient when you don’t know for sure how far you’ll travel each day.
Priceline Screws Up Again
by City Coastal on 2019/10/02 21:59
I booked one hotel confirmed at another - again
Ridiculous customer service!
by GBLMW on 2019/10/02 19:41
Priceline failed to inform me twice of the fact that my itinerary got changed. i had to wait with my 4 month old in an airport for 6 hours before the next flight came. I was never informed about the change
Love Priceline!
by gmatori on 2019/10/02 15:57
My husband and I love to travel America by car with no agenda but the joy of the journey. We know our final destination, but want to do it at leisure, so we rarely book hotels in advance. The wonderful thing about Priceline is being able to book on the go—he drives, I handle the details. 90% of the rooms we book are great, and usually real bargains.
Dishonest
by dawson.criddle on 2019/10/02 15:09
I have reserved reservations for hotels that say “no cancellation charge” all over the place, but in the fine print of the contract it says it’s “non-refundable”. I would not suggest using Priceline for any purchases. You never know what you’re getting into unless you read the 1000 pages of legal terms and conditions. They will do anything they can to get you to buy, but then go in circles when you call them out for the dishonesty.
App works great
by Jaymanie on 2019/10/02 14:02
App works just as well as using desktop version.
Love Priceline
by bwiley1126 on 2019/10/02 10:00
Been saving with them for years and the app makes it easier. Don’t have to carry paper or print out itinerary
Great way to get away
by mz roo on 2019/10/01 23:51
Last minute to get away, great selection of hotels, fantabulous Fares, balloon fiesta here we come
Great!
by Kimgpg on 2019/10/01 19:34
I always book last minute! This always gives me guaranteed best price!
Awesome app
by Fresh Essex on 2019/10/01 02:02
Has been getting my quality hotels for the cheapest prices!
Nice app
by ayad salman on 2019/09/30 22:05
Nice application
Good but
by The Data Engineer on 2019/09/30 17:02
Priceline is a great app but they don’t let people like me really benefit from being a loyal customer to Priceline. Someone who’s a customer once vs several times, what’s the incentive?
Great App and Great service
by Edbags on 2019/09/30 13:42
I have used Priceline a lot over the past few years and love it. Consistently the lowest price on rooms. Reviews posted really help find the right place. As long as you don’t mind making a reservation that can’t be canceled you can’t go wrong using Priceline.
The best service EVER !!!
by awfuladvertisement on 2019/06/20 22:34
So I tried to book with Kayak , I tried to book my flight with TripAdvisor, and a couple others. Those two gave me the biggest runaround. TripAdvisor especially. They called me after I tried to book and said there wasn’t any flights at that price but could put me on a spirit air flight for the same price. Now I’m an American Airlines guy myself , or if flying over seas like this time , I will fly Japan Airlines or Korean Air. I said no thank you , stick that spirit air and I hung up. One last try , just one last try. I downloaded Priceline App and booked my flight in under ten minutes with no hassles and the price was like a hundred dollars cheaper. Same schedule and same airlines from TripAdvisor. Oh yeah and the guy from TripAdvisor told me in order to fly American Airlines it would cost over twelve hundred dollars. Nope , it was around a hundred dollars cheaper. Priceline flights ... Best Service EVER !!! Thank you Priceline. My flight to the Philippines is all because of you.
Worst customer service ever!
by 87iraM91 on 2019/10/15 05:46
I booked a room and paid for it in advance. I stay at this hotel all the time and always book through Priceline. I use the same card every time I book. Tonight I get to the hotel to check in and they won’t take my card because it is prepaid. I explain to the girl that I just used this card here last week and she still refuses. She says that they need a bank issued card for incidentals. I explain to her that all my money goes to the prepaid card and that there is maybe just $1 on my bank issue card. She says that is fine they still have to have the bank issued card and that they aren’t even going to run it. I pay for a Lyft to go home to get my wallet and get back to the hotel and they refuse to take that card even though it is a bank issued card like they wanted. They also state that Priceline called them and said they were cancelling the reservation per my request. At this point I hadn’t even spoke with Priceline. So that is when I called Priceline’s customer service. The lady finds my booking and says that the hotel had called them to cancel the reservation. The lady at the hotel provided the west customer service ever and said for Priceline to relocate us. I relay the message to Priceline who states that they can’t because I didn’t have the funds to pay for the room, that I had already paid for! I will never in my life use Priceline again and I will never ever book at extended stay America again!
Thieves
by zwerry on 2019/08/03 14:12
I have been a loyal customer sense 2010, recommending their services to my friends and family. Over the past two years that has all changed . This is the 3rd time priceline has taken my money without giving me a service, leaving me with nothing. Priceline has pretty much screwed me over for lack of better words. On more than one occasion Priceline has had deals on there website and app that are not actually available, yet they they have charged my card leaving me with nothing now I have to wait 8-15 business days for my refund to be processed. Not only have they blamed me for not using a credit card next they blame the bank and I will be seeing my money back to me in enough time when all reality they need to take responsibility and update her apps they don’t have offers that are outdated. Not only will they Blame you for using a debit card but they will also blame your bank or the hotel before even beginning to take responsibility. When ever I have called there costumer service, they just blame blame blame, and do nothing to fix the situation or make it better, THEY DO NOT CARE ABOUT THERE CLIENTS. It’s not my fault I used a debit card it’s not my banks fault for having to refund MY MONEY it’s Priceline’s fault for having a deal that is outdated and still taking my money..I’ve given priceline so many chances but this is the last straw and stay away from Priceline. They have lost a loyal customer.
Ridiculous, useless service
by Rmann333 on 2018/08/01 22:58
So, I booked a reservation for a car and received a confirmation from Priceline and the car rental company as well. Next day I get a call from the car rental company saying they don’t THINK they will have a car for me and will possibly not be able to tell me until I’m standing at the counter. Seriously? I’m driving out of town about 500 miles and have a deadline to meet. I then call Priceline “customer service” and through their agent and a supervisor they let me know they are not able (or interested by the sound of their voices) to help and just want to cancel the reservation. When I asked about why a reservation is not a REAL reservation, they blandly inform me that they do not have access to the car rental company’s inventory and have no idea whether a car is actually available when a reservation is made. Nor do they even make contact with the car rental companies EVER to coordinate. They just make reservations leaving the car rental companies to decide to honor the reservation or not. If the car rental company had not called me, I would have been out of luck; standing at the counter with my, uh, best intentions in my hand and no car. So I cancelled my reservation with Priceline, deleted the app and bought a plane ticket. Which was only a little more money than the car rental. Even on short notice. My summary: USELESS, RIDICULOUS, UNNECESSARY APP AND COMPANY! Caveat emptor!
Star ratings are completely made up! Don’t believe anything Priceline says!
by Smenard23 on 2019/05/08 16:13
We paid one of their Express Deals for a 2 1/2 star hotel. We got an absolute dump that wreaks of cigarette smoke, is filthy dirty, disgusting! Whole second floor room wiggles when my husband shook his foot up and down. Bed linens are dirty, bathroom has what looks like blood on the cabinets. I’m itching all over & have bites on my back. I’m not sure it’s due to mold or bug bites! Priceline stands behind their 2 1/2 star review for this hotel even though its 1 1/2 on Yelp. It’s super gross. The ceilings even in the halls show water damage. The emergency lights look like they've had a leak above as well. The ac unit makes all kinds of dying moaning noises all night. The bed feels like we’re lying on the floor. The floor is so gross that we won’t take off our shoes! I showered with flip flops on because everything is so gross. There’s hair on everything. Doesn’t look like this room has been cleaned out between guests. Pubic hair on bed sheets. The “breakfast” consists of breakfast bars & tiny muffins thrown in a basket. There’s never anyone manning the front desk. Priceline will do nothing about it. They keep saying that their standards are more strict than others & it’s a 2 1/2 star hotel. That’s absolutely bogus. Obviously this is an issue with Priceline because they’ve got a very detailed canned response for it! Don’t trust Priceline’s star ratings!
Horrible Customer Service
by DPhillips88 on 2018/01/10 17:00
I have used Priceline regularly for the last few years, booking hotel rooms through them several times a month. When there are no issues, they’re great, but the times there are issues make it unbearable. I booked a hotel using the app based on it being in a specific location, and being able to get a suite with a kitchenette at a great price. Once I received the confirmation, I realized that the hotel was located approx 20 miles away from where they showed on the map, and I had a reservation for a standard room. I was told by hotel employees that they had contacted Priceline several times regarding the incorrect information, but they had made no effort to change it. So after my family drove nearly an hour out of our way to stay in a room smaller than I had intended, I let customer service know about the incorrect information and requested a refund based on it. After a few communications with different CS reps, they have yet to acknowledge that the information was inaccurate, accept responsibility, compensate me for my inconvenience or correct the info on their site. They are intentionally deceiving their customers. Priceline’s entire purpose is to curate travel information to simplify the process for users. If I have to use other sites and apps to verify that their info is correct before using them, then they are useless to me.
Worst customer service
by jpmaze23 on 2018/10/09 18:09
I booked a hotel and made a mistake in the date. Priceline refused to refund my reservation. I called in just a few minutes after my error, they beat around the bush saying they have to call the hotel, made me wait 5 days, no one called back. I had to follow up on my own just to be told they were not going to cancel it. I’ve used Priceline for many years and to extend that kind of garbage customer satisfaction is a slap in the face, especially considering this cancellation request was escalated a week prior to the reservation, this wasn’t a last minute cancellation request. I’ve always recommended Priceline to friends and family, now I’m going to tell people to go elsewhere for failing to meet expectations and refusing to help, they refused even after I told Priceline “I’m going to rebook right after cancellation, so you’ll still have my business” no they still refused, asked for a manager and refused. Priceline your incompetence and lack of customer care has now cost you a lifetime customer. You could’ve made tons more money on my lifetime loyalty and also gained even more customers through my recommendations, but you got greed and said you practically dgaf about customer satisfaction. I’d give you negative stars if I could. This industry is far too competitive for you to treat loyal customers that way.
Definitely THIEVES!!!!!!
by odinsdaughter#14 on 2019/09/21 15:40
My friend was stranded in Baltimore coming from SC to PA and everything he has is in PA, so I called Priceline to arrange a room for him at Crown Pkaza @ Inner Harbor. I explained to “Jonathan “ the Priceline agent that my friend only had his bus ticket and his phone with proof of who he is and I stated that BEFORE I make this reservation for him I need you to call the hotel to verify that he would not have any problems checking in because I know a photo ID is usually required. “Jonathan “ came back on the line and told me he spoke with the hotel and that it was documented that there would not be any problems. He even stated that the hotel documented in their computer this conversation and the situation. So my CC was charged for the room. Fast forward to now when my friend goes to check in. Not only was none of that information in the hotel system, but the hotel stated that they never spoke with Priceline last night. Priceline charged my CC, my friend was not given a room, and now Priceline is giving me the run around when I called for a full refund or to provide my friend wth a room!!!! They are scammers. I am going to keep fighting and I will get refunded one way or another!!!! But I will never use them ever again. Thank you Priceline for stealing from me and leaving my friend stranded in Baltimore with no room!!!!!!
Ripped off on hotel bid
by Debrabully on 2019/02/21 16:53
Bid on a 3 star minimum hotel in Orlando, placed a $275 bid and was placed in a Holiday Inn that was seedy, dirty, old and outdated. The room was dirty, body hair in the bathtub, stains throughout the rooms carpet, mold in the shower/tub gout and the hair dryer was broken. I emailed Priceline immediately when we got in the room, they didn't reply until a few days later. They replied that the hotel gave us free breakfast so that was the compensation accepted for the dissatisfaction for the room. The hotel text me asking if we were happy and I told her we weren't and explained the problems in the room, she text that she couldn't refund some of the room charge because we booked through a third party/Priceline so all she could offer is a free meal which we didn't use because it was a breakfast buffet at TGIF, gross. We spent with tax and fees over $300 for one night in a maybe 1 Star Holiday Inn when we were "guaranteed" a 3 star minimum room before bidding. For that money we could have stayed at a nice Disney resort which was the level we were expecting because of the 3 star minimum we paid for. Customer service was not willing to do anything to make this right so we will never be using Priceline again and will continue to tell everyone we can about how we got ripped off by Priceline.
Easy Interface - Great Prices - Great Customer Service
by IllinoisCountryBoy on 2018/03/11 23:20
I can’t say enough good about PriceLine and the App. I have used the service numerous times, so my review is based on all of these experiences. I alway check other sources for deals and I always find the best deals on PriceLine. I have used it for business and personal vacations. But what made me actually write this review rather then just rate the app, was my recent experience with their customer service. In a rush to get a reservation done while sick and mildly medicated, I accidentally made the reservation for the wrong dates. I needed it for a week later. Once I realized my mistake, I called PriceLine directly from the app. The service rep (wish I could remember his name) was professional and friendly. He contacted the hotel for me and confirmed that they could cancel the reservation for me (it was a special deal that was supposed to be non-refundable). I received the cancellation notice seconds after getting off the phone. PriceLine went the extra mile for me, and that is why I am writing this review and gave them 5 stars. Thanks again PriceLine.
Horrible Customer Service
by 🤡🎃 on 2018/06/29 08:37
I’ve gotten a great hotel on this app, but every other hotel I’ve gotten has sucked. Don’t do the express deals if you’re going to use the app at all, they’re never what they say they are. Even the guest scores are unreliable because somehow it shows they rated it well when the review they’ve given is something along the lines of “horrible customer service” “my car was broken into” “bed bugs”. When I tried to contact Priceline about a problem with my card, they insisted that the hotel would accept a card with any name on it for incidentals. The card I booked the room with had been stolen and they were saying that I wouldn’t have to show them that card, or even a card with my name on it, just any card, even after telling them that I have seen many reviews in which people were turned away for just accidentally leaving out their middle initial for the reservation, they just repeated that any card would be fine. I then asked if I could be refunded the money I bought the hotel room with so I could put it onto another card I could show the hotel, they copy and pasted the hotels refund and cancellation policy and ended the chat.
Just another unhappy former customer.
by Mt10425 on 2018/01/20 21:07
Like others have said, issues aren’t resolved. This morning I booked a room but got the month wrong. The dates were correct. I contacted customer care chat within five minutes and asked if it was possible to change the reservation dates. They said there was a cancellation fee but would call the hotel asking them to waive their fee. No manager was available at the hotel to answer for 15 more minutes. I re-contacted PL chat 20 minutes later. The new agent read the info from the previous agent and made the call. While I waited fir an answer, I called the hotel directly and talked to the manager who had PL on hold. She stated that they had no problem waiving the fee but PL was unwilling to waive their commission. Mind you, this commission would’ve happened as soon as I made the new reservation. PL said there was nothing they could do, blaming the hotel. I asked what the cancellation fee was and the said it was the total I had paid for the room, which isn’t a fee of any sort. So, for $142, they lost any future business from me and every person I talk to. They could’ve simply allowed the change in dates, lost no money and been seen as caring about their customers. These people are greedy and stupid.
Horrible Service, Deceitful practices!
by jvaldivi87 on 2018/07/07 18:55
I bought a first class plane ticket, my credit card was charged and my flight status was booked. A month later (3 days to departure) the airline informa me that Priceline has cancelled my reservation and if I show up at the airport they won’t let me board. Called Priceline 13 times, I kept getting transferred and then their reps would just hang up on me while I waited. Then someone told me it was fixed, but on the return leg of my round trip, the airline tells me I was downgraded from first class to economy and made me pay for my bag. Again called Priceline and had to pay long distance rate and after 14 minutes on the phone the incompetent rep could not help me, I chose to pay for the bag so that I wouldn’t miss my flight because I had to show up for work the next day. Now I am giving Priceline another show, I tried booking a flight twice, the app gave me an error “unable to book but here are other amazing deals.” It didn’t book my trip (my flight does not show up in the My Trips section of the app) however I have two $1,200 charges on my credit card. Now I have to waste another 3 hours of being transferred with a dozen Priceline reps until someone is able to help me.
Flights -5; Hotels- 4 and Car Rentals - 1; CS- 1 in Car Rental Issues
by Ladyjktn on 2017/12/13 14:47
I use often. Majority of the hotels have been great. Flights have been great! Car rentals have been several issues! In July 2017 car rental issue, I booked a car for Atlanta to pick up after my flight. The car rental place double booked cars out & there was no car... was on the phone with Priceline for over 3 hours of them trying to locate a rental car, why so long you ask - they kept putting me on hold for over 45 minutes at a time then switch me to different CS people. I was supposed to have been at my destination at 10:00pm and finally out of airport rentals at 10:30pm they placed in a 5x’s the amount I had originally booked a car for! They never reimbursed as they promised! I had a 3 hour drive to my destination, NO Priceline CS failed hugely! In May 2017, car rental issues in McAlester, OK. Car Rental issues in August 2016 in McAlester, OK. I don’t advise renting a car from Priceline.
Don’t use Priceline! They are a fraud!
by everydaytraveler on 2019/06/26 16:41
I was using the app and it has a glitch. I selected the correct days at a hotel that I was already staying at. We wanted to extend the stay one extra day. I went through the process and selected the same hotel. Everything processed and a confirmation was sent. When I reviewed the confirmation it had the wrong date. The date booked was the same day that I was booking it instead of the next day. Also, I was booking this at 8 pm at the hotel. I called customer support instantly. They said they have to talk to the revenue manager at the hotel. Then I talked to the hotel and they said good luck Priceline screws everyone over period. I spent that evening and the entire next day trying to get it fixed. After hours and hours of frustration and talking to customer service that can barely speak English they said TOO BAD! Hmmm. So they are telling me because there is a glitch on their end that it is my problem. They said it was my fault because I used their website. This is unacceptable. After read all of the negative reviews I wish I read before use long this incompetent service that will rip you off. It was total BS! Do not use this app or website!
Some Bugs to Fix
by Spopish on 2018/03/10 18:51
Their customer service is less than helpful. -I booked a hotel using the Name Your Price feature in the app for what I thought was the following night because we were driving home from our trip the next day. It charges your card right away, so I assumed everything was alright. After hours of driving we got to our hotel (that I thought I booked for that night) and the less-than-friendly front desk attendant said our reservation was for the previous night. I double-checked my app, and sure enough, it was booked for the previous night. I was sure I entered the correct dates when I booked. I think there was a glitch in their app. When I called Priceline to see about a refund, they were sympathetic and said they thought it was funny that the app let me book the room after midnight. When the customer rep tried to call the hotel, the hotel wouldn’t answer. Priceline wouldn’t give me even a partial refund. How often does this happen? How much money is this company making off their app glitches? I wouldn’t use this app. I guess the old adage of talking to a person is best in this situation and I think that’s what I’ll be doing in the future.
Former Green Beret, 3 Tours Vietnam
by fuqaho on 2019/06/20 04:28
I booked my flight accidentally hitting the book flight key and then realized it was for the wrong month. Contacted Priceline and they were happy to assist me in calling both Frontier and Spirit Airlines and cancelling both round trip tickets while I was on hold. I was sweating it out but they came through for me cancelling both non-refundable tickets. I book through Priceline all the time and get the greatest deals after searching for a couple of days for flights that fit not only my budget, but also the times I want to go, plus non-stop. Furthermore, I just booked a full size vehicle through the express deal for the price of a compact. I checked out all other sites before and Priceline is the most reasonably priced, courteous customer care professionals, and most helpful of all the other sites. If you do go through Priceline, and listen to me, you’ll save time & money! “I can assure you, you won’t be disappointed!”
Getting better
by Nowimready2 on 2017/09/04 10:13
I've been using Priceline for 15 years. Express Deals are a great way to get into a moderate to fairly high end hotel for great prices! I had 1 issue a few months ago. I had driven with moving truck to move my daughter into her apartment. I was focused on moving her and didn't make hotel reservation for me. Finally, at 11:50 pm, I'm making reservation from my phone. By the time all was confirmed, it was after midnight and the reservation had automatically changed from the Friday night I existed in to Saturday night with no way to change it back. Done deal. I was exhausted from moving all day. I spent an hour and a half on the phone to the Philippines finally getting refunded but no place to stay Friday night. That sucked, but the hotel front desk gal (who got a raving review) offered me a blanket and pillow to stay on a couch in the lobby!! Beware scheduling a reservation around the midnight hour!
Pretty good but room for improvement
by rabbit fox on 2019/04/01 12:00
I have used this app a bit and mostly everything is great. The only problem I have had though was that when you filter for hotels that are pet friendly you shouldn’t get to the hotel and have to beg for them to let you stay. I took my dog on a road trip and the first stop was after 15 hours of driving. We were exhausted and ready to go to bed, but when we got there we had to beg them to let us stay which thankfully they made an exception since I was able to show them where the listing showed them as pet friendly. That was stressful, but I was willing to let it go and call it a fluke until it happened again the next evening on the next hotel stop. Fortunately the lady at the front desk also took pity on us and allowed us to stay, but we have to sneak her in and out to use the bathroom and leave the hotel so the other people who work here won’t know she’s here so again very stressful. Please make sure that if you are assigning a hotel to someone looking for pet friendly that it actually is pet friendly
Don’t waste your money or stress, this company is bogus.
by J Rocko on 2019/04/01 11:20
I booked several times through them, and twice now they have failed to complete my reservations, I just had to pay twice at the same hotel, luckily the front desk ladies were nice enough to match the price, Priceline constantly gave me the run around after wasting an hour and a half, I finally just said enough, I’ll let my bank deal with you jokers, not worth the time or effort, if you find a good deal online 9 times out of 10, show the hotel they will match it or come close. Delete this app. To the developer who responded... It wasn’t a rejection, your systems failed to correctly place me even after I paid, front desk said there was a woman waiting in her car all night because of the same issue, take better care of people that’s all I can say pal, I don’t use fakebook or any social media, so I will respectfully decline...on a side note, when I disputed the charge through my bank(since your people gave me the run around) my claims department said they get more disputes from Priceline than she has ever seen, so I’m sure you are well aware of your shortcomings, I have nothing left to say on the matter, good day.
App woes
by Low Shoulder on 2019/07/06 14:13
Chose to use PL due to name recognition although other discount sites were priced about the same. Round trip Delta to destination Spirit from destination. The app failed to reserve our seats on delta and we assigned the last four seats on the back row. While in route the app does not indicate boarding gate, but emails changes which for this trip changed twice. Atlanta airport is spread out, and we just happened to check departures and noticed 30 minutes before boarding that our gate had moved from A19 to F9. No email from PL...... until we were boarding. Day before returning we received an email to check in on Spirit Air tried several times to check in, but never received confirmation. While checking in we noticed that if you wait until your flight Spirit will charge extra for checked luggage which is $40 per bag(x3), then we were charged $16 per seat (x 4). As of two hours after “checking in” still had not received our boarding passes and seat confirmations. Flying Delta, Southwest or United would have cost about the same plus the apps for delta and United seem to work very welll. Do not trust the PL app if you do not fly regularly.
Am in a Love/Hate relationship with Priceline
by KPI/CIB on 2019/07/13 14:09
I have been a loyal Priceline user for well over 10 years. I probably book from 50 - 75 rooms per year and every time I book, I fear that something about my trip might change. Priceline is super inflexible. Actually, they are kind of Bi-polar with a heavy bent toward inflexibility. On a rare occasion, I have been able to reschedule a room, or cancel a trip that has been changed, but for the most part, if something changes about your trip, just plan on no refund, no changes. It’s kind of like playing Russian roulette, but with four bullets in the gun. The other thing is that their prices used to beat anyone on the internet, and the bidding process worked wonderfully to get the best rate available. Recently, not so much. Prices are pretty much in line with almost every other company out there. So, if you like gambling with your money or if you are 100% sure nothing will change about your trip, then I would still use Priceline. But if there is even a small chance something might change, I would recommend someone else.
Worst app ever and hasn’t changed in years....
by sunpaw17 on 2019/08/16 00:32
Whenever you have stayed at a hotel, the app gives you deals to stay again and again, but it doesn’t let you do anything but accept whatever room they may have available for that deal and not any other room! “Room is guaranteed to accommodate 2 adults”. Ummm? So what about families? And WHY CAN’T I BOOK A DIFFERENT ROOM?! If you select the ‘choose’ button it takes you straight to a check out screen... great... I want to pick my room!! I need it to fit 5 and a lot of rooms don’t do that. I’m not just going to book. So I have to go to your website or better yet... NOT YOU. To book the room I want. Been like this for years... no one else complained?! I doubt it. Now your app is deleted, thank you for wasting my time yet again. Like the last time I paid for a whirlpool sweet and you just told the hotel I paid for a king and had to pay the hotel more money when I got there for it when I already paid you an extra fee over the regular king room for it. Sounds like it not uncommon and you are another apathetic business out there just waiting to scam others out of their money.
Nightmare
by ecbut on 2019/07/20 15:20
Oh if I could only give this app zero stars. I had a terrible experience attempting to book my honeymoon, of all things, through the Priceline app. I was told time and time again the flight I chose was unavailable and sent back to choose another flight, when in actuality Priceline was attempting to charge my credit card. I received no confirmations, no emails telling me there was a problem, and I never even reached the final step of booking. It wasn’t until my credit card company contacted me that I was notified of any attempted card activity. Priceline customer service insisted that the generic error for the app is “flight unavailable, choose another.” That alert was completely false in my case. I was assured all of the attempted charges would be wiped clean, but Priceline customer service said they could send no kind of email to confirm this information. I am incredibly disappointed and sad, because what should have been a joyous celebration booking a trip turned into a catastrophe. I have emailed Priceline once again to explain the entire situation and hopefully prevent this from happening to anyone else in the future.
Very misleading
by Promeg on 2018/02/13 13:04
Priceline used to be a great place to get great deals until recently. The Express Deals they offer seem to be a decent deal until you select one. First off, the hotels that they say are comparable to the one you’ll be getting are actually nothing like the one you receive. I booked a 3 Star express deal that they said would be comparable to a Marriot, Hilton or Hyatt and instead got a motel that I wouldn’t even rate over 2 stars. In addition to that, when I checked in, I was told I must pay an additional $34. Priceline had informed me at the bottom of the booking conditions in tiny print that there would in fact be a mandatory fee I would have to pay. My problem with this is why did they have to put it all the way at the bottom like they were hiding it and not put it some where people could actually see it right away so you know the true cost of what your paying for. When looking at reviews for this hotel, no one had anything nice to say about it except that it was close to Universal. How it’s a 3 Star hotel is mystery to me. When calling customer service, they were unhelpful and made me even angrier.
Long time Priceline user
by Iceman079907 on 2019/04/25 11:41
I have been using Priceline and services similar since their inception. I am very grateful for the ease of use, the deals offered, and the constant improvements made. No, everything doesn’t always go the way I expect it should go but it always works out. Being a life long businessman and entrepreneur I can appreciate how much time, effort, and ingenuity go into the operations and service. I am also very appreciative of the helpful and patient customer service agents when things don’t go as planned, I could not do your job! For the people who post bad reviews for Priceline and other services like them, it might be worth lowering your expectations and look for the positive aspects of these tools and other conveniences available in our world. You might just start enjoying your life. Problems and complaints are always self generated.
No Protection Against Bedbugs!!
by kridten on 2018/06/17 03:33
My husband and I booked a hotel through Priceline so that we could attend my nephews graduation. When we arrived to the hotel, we found bedbugs on our room(some alive/ some dead). We notified the hotel staff and they refused to refund our money because we booked through Priceline. When I was waiting in the parking lot, another woman approached me and let me know that she had just found live bedbugs in her room and advised me not to stay. We knew it was not an isolated event. So, we called Priceline. They informed us that because the hotel management denied that they had bedbugs and they were not there to check that they could not refund our money ( it was a multi-night stay) I asked if they had any customer protections within their contact for live infestations and they said that they could not refund our money because the management denied the problem. We travel frequently (my husband is a pilot) and we will never use Priceline again. Thankfully, we found another hotel (not through Priceline) and they gave us a discount for our troubles. Priceline works for the hotels - not for the customers!!!
Horrible Scam Artists
by Good Bye Priceline on 2018/11/08 16:38
I have been a long time customer purchasing flights cars and hotels. I have always purchased the Trip cancellation insurance. Never needed it until today. Don’t do it folks it is a scam. The one time I finally need to change a flight and Priceline could not and would not help in any way. They sounded as if they were literally reading off a response card. I called several times hoping to get a customer service agent that would listen to the issue and try to help. Luckily I had insurance right??? One would think but wrong again. The only time the trip cancellation covers you is if you are on your death bed and in the hospital and even then you have to call them ASP in order to be covered. Very misleading. Don’t waste your money buy the better ticket if you think for a second you might have to make a change. Better yet purchase from the airline directly. Priceline told me yesterday they can’t help me they are only the middleman. Well time to cut out the middleman. Priceline you have lost a very good customer that purchases 10-20 flights a year, Hotels and rental cars.
Only a fool doesn’t use this app!
by Smith35387 on 2019/05/18 18:04
My wife and I travel quite a bit, particularly to Florida where our daughter attended college and just recently just graduated. She now lives there. We also travel overseas. Wherever we go, I would not even consider not booking though Priceline. After using other apps and even using points accumulated though the hotels themselves you will never save as much money as you do with Priceline. We are very particular where we stay and if you read the reviews of the hotels and weed though as many reviews of each hotel you can, (there’s always someone who has a gripe with something) pick one. I almost always pick their special deals as long as there is 4 stars and the reviews are mostly positive. Have been super happy with this approach! Give it a try, you won’t be sorry!
Terrible!
by mcky12 on 2019/09/12 16:10
So I used toLove Priceline I use them to stay for two weeks in Atlanta had great service and great hotels everything was fantastic until I saw there was a charge on my card for a hotel in a whole different state so of course I called the hotel said there was nothing they could do had to call Priceline call Priceline customer care stayed on the phone with them for about 10 minutes arguing about the fact that I was having to pay for a hotel I didn’t even book and the woman kept saying she understood all she could do was send me an itinerary but couldn’t refund me my money or cancel the reservation when I kept telling her I did not book a reservation in a whole different state all she kept saying was I understand understand but obviously she didn’t because I’m somehow expecting to pay for a whole weekend in a whole different state that I didn’t even book so I just have to pay for a hotel I’m not saying and please tell me how that makes sense? So upset that this happened because I really liked Priceline but now obviously I can’t trust this company.
Great app could use a little tweak.
by What names aren't taken? on 2018/08/11 15:45
I book the same hotel off the app every week. Every week I type in the location I want. Every time it shows hotels downtown Dallas when they are 3 times the price and require a $20 Uber ride. I ask for specifics in the filter ‘distance from location’ and the first time I booked, a hotel downtown popped up I thought great and booked it. Only to find out it was not close and did not provide an airport shuttle as promised. I know first world problems, but I now know I have to scroll thru to find the hotel I want. I wish when I put in the neighborhood ‘area’ it would put that area first. And the filter does not really work because you say distance closest to and it puts you 10-15 miles away I guess those hotels must pay a premium to pop up on the top. Just a warning if you are not familiar with the area check the map, the filter does not work.
Priceline is horrible
by hdmkom on 2019/04/05 22:24
This is by far by far the worst company I’ve ever dealt with online I asked for Google to give me alive customer service number they turn you over to a robot the same robot with the same voice I put in my name phone number email I totally registered and signed then I put everything I needed for a vacation the city I’m leaving from the city I’m going to how many days how many people age the ages of the people I put in I need our hotel and flights three different times I put it in very carefully and I pressed find it for me and they just sent me back the same page that I had never filled and over and over again and when I leftA written message that I was actually talking to a human being she didn’t understand anything I said didn’t register in my email or phone number which I had signed in with and said hello to RICHARD it had recognized me yet I’m trying here for 45 minutes to get a price on the flight and nothing works and there is no real human being to talk to goodbye Priceline you lost a customer before you even got one
Awful Customer Service
by Ryan Mack the cheap guy on 2019/01/26 01:40
Booked a hotel for Wednesday and another room for Thursday. My flight was cancelled Wednesday morning. I cancelled my rooms right away ON WEDNESDAY. They didn’t call to cancel until THURSDAY even though I called the hotel personally and got them to give the okay to cancel the room on Wednesday, but Priceline needed to make the call themselves...not me. I used that God awful chat system to give them the name of the account rep at the hotel on Wednesday, but again...they waited a day to call on my behalf...the hotel didn’t cancel my reservation...why would they? Priceline admitted it was messed up and they should have called that day, even though i did their job for them, but all they could do was just apologize while I ate the $100 for the room...oh...they did offer a 5% discount on my next booking. The customer service reps also didn’t really speak English well and I kept repeating myself. After over 5 hours on line and the phone all I have is a bunch of “sorry” statements, frustration, and $100 less in my pocket. They could care less about customer service.
Priceline comes thru again
by Older Dinosar on 2018/10/02 23:24
I only use Priceline for booking hotels but I’ve scored every time! In fact I don’t know when the last time was that I didn’t get a hotel thru Priceline. If you don’t have any friends or family with connections to big hotels and you don’t like to pay double for a room and you don’t like to book days or weeks in advance in case your plans change and you’d like something better than a Motel 6 or Super 8 then go thru Priceline. I’ve booked the actual hotel I want or used Express Deals and have always been happy with the results... well ok there was that time in Kanab Utah where we got an awful room but what can I say, it was Kanab. We’ve never had problems checking in or getting help in getting 1st floor rooms or rooms near elevators for my handicapped hubby.
They don’t take ownership of their mistakes
by Kinzmom on 2018/09/11 13:07
I was using the app to find a hotel for a college visit for my daughter. I searched and found one on the date we needed for $90. I clicked book it and when the confirmation came through it had the current date, not the future date! Immediately called customer service. They told me that it was a no cancellation/no refund deal! (I know and I was ok with that when the app showed the right dates) she said There was nothing she could do! She said maybe call the hotel and see. So she “called the hotel” and said they would allow me to cancel and rebook for the correct date but the cost was $145! What?? Your app said $90 on the correct date now I either lose the 90 I have already paid or have to pay $145. Yes that was my only option. So because the app screwed up the date...I ended up have to pay an additional $55 for a room! I seriously will not use this app again! I could have gotten better rates through the hotel direct!!
Priceline Credit Card Rewards - ISSUE after ISSUE
by Bug28122 on 2019/09/18 20:32
I have had the Priceline credit card for 4+ years now and have booked hotels weekly for work trips and I am very disappointed in this company. I have booked so many times through the app/website and often times never received my rewards points because the payment wasn’t needed until the arrival at the hotel. When you don’t pay through the Priceline you don’t get the points. I then pay with my card at the hotel and still never get my points. I have made cases and have many case #’s but never get the points I deserve. I have trip #’s and proof that I booked through the app that should allow me to get the points. Well the lack of customer service never understands this issue and I am left with 0 rewards for using Priceline. I think the easiest solution is to make this an issue and have your IT dept. figure out this reoccurring issue or for me to never use Priceline again. What’s the point in having the Priceline credit card when I don’t get rewarded for using Priceline?
Long time customer, very disappointed
by Hairilicious on 2018/10/28 23:30
I have been using Priceline for YEARS. I’m a hairdresser and I tell all my clients to use them as well. It had always been my go to. Not anymore. About three weeks ago I accidentally booked my hotel for the wrong weekend and called as soon as I clicked submit, realized it too late! So I called customer care. The lady was sweet. She said that she email the third party company to see if I could change the date or have my money be refunded. Mind you, I didn’t want to cancel or my money back, just to change the dates. I was willing to pay the difference. I called on a Saturday at 11ish pm. She said I would hear something back in 2-3 business days. I called back on Monday just check that my request wasn’t being forgotten. The gentleman told me that I should hear something by Wednesday or Thursday. Friday came (day before the accidental reservation) and nothing. I called and they said that the company had not replied to them. I called Saturday and the gentleman that answered took my number and went into action and said he was going to call that other company and get them on the ball right away. He calls back and tells me that I will get an email in two business days. It has been over a week. Nothing. I have email customer service. And nothing. After using them for my hotel stays for so many years, I am deleting the app and taking my business elsewhere. I feel ignored. I was patient and I was nice.
Best On The Go Get Way To Find The Cheapest Deal!
by Ding fong on 2019/02/12 15:06
I travel a lot for work and I always use Priceline if I need to get a room. I watch my close associates struggle with finding a room and then the prices are always way higher. I open up my phone, type in the town and boom within 2 minutes I can find the perfect deal. The express deals 9/10 are better hotels than I would generally buy and are generally at I price I wouldn’t normally pay for a hotel...because they are just that cheap! Once I got a 4 star suite 10th floor for only $54! If you have a problem their support center is very good at making sure you’re happy. All around this is a must have service for anyone traveling who wants to save all the cash they can! In one year I saved $2,500 on express deals.
They can be great if they want to be.
by Tony Andrin on 2019/06/15 22:42
Priceline has for the most part treated me pretty good. They have had issues for when you need to call customer service to deal with a problem that you’re having or By accidentally double booked for triple booking to get a refund can be pretty hard. They can give you a real hard time about it. They usually make you call the hotel that you double booked and ask them if they could cancel the reservation for you because Priceline won’t. What I wish Priceline would or could add would be for us to be able to use our rewards numbers for the different hotels and car rental and air fare programs offered. If they were to do that I would not have any reason to use anyone else at that point and Priceline would be the only app I would have. Thank you More then 500 rooms booked
Emergency 2 days before Christmas
by PenneeO on 2017/12/26 17:01
Booked a night at the GSR in Reno, NV. For my anniversary. When I got to Reno I couldn’t stay because of a death in the family. 2 days before Christmas, on my Anniversary and the hotel was 100% full with more people wanting a room. I figure if the hotel can rent my room then I should get a refund. The hotel manager tells me to call Agoda, who the reservation was made, if they agree to refund my money the hotel wouldn’t charge them to get a refund. I call the number the hotel gives me to explain the situation and ask that they agree to refund me my money when the room was re rented. Priceline says the hotel won’t agree and the hotel manager is saying they had a deal even before I booked a room and they will still charge Priceline even though the room was rented. Its a deal take your money and they split it with the hotel. Grand Sierra Resort blames Priceline and Priceline blames Grand Sierra Resort. The only reason I give them 1 star is because the app and review system make you select one to make a review.
Express deals almost always awful
by Hajjmama on 2019/03/20 13:06
The app works great and I have used it a lot. Always useful to find hotels near me wherever I am. I can get past minute lodging unless it is very late at night. It would be nice to improve the ability to find something after midnight. Sometimes when you are on the road, you need that. I need to give myself a huge reminder that the express deals are almost always super crappy. The hotels are almost always a step down from what is advertised. I have had to cancel a booking in more than one occasion because the express deal hotel was run down or felt unsafe. So note to self: pay more, know what you are getting yourself into. In sum: the app works great but the express deal features tend not to deliver a quality experience.
Shatner should rethink branding his name with Priceline
by Don't believe the "sk-hype" on 2018/07/22 02:01
This company is “bush league” when it comes to customer service. I used Priceline for all my travel, 50-75 nights per year. When I needed them most, they did not come through. This is not the first time. This is a reoccurring issue. I’m done. They take your money for rooms that don’t exist, then blame the hotels when they can’t come through. They don’t understand how to handle the customer relationship, when there is a problem, they hide. They blame the hotels. Obviously, they carry no clout with the major hotels otherwise they would not hide. I’ll never trust that their bookings are solid. I am a business owner, and I hope they experience poor results to change their behavior. I also hope this review will help send customers elsewhere. There are better companies out there that “get it.” It’s unfortunate that marketing can cover for poor results. Long term, as a consumer, I hope we don’t reward companies like this. They should not survive.
Worst Customer service ever!!!
by Mariah_babie on 2019/07/02 03:26
My husband and I have been planning a road trip with our child to Washington D.C for the holiday. Through many days of saving and plans we were ready to purchase our hotels. Through confusion we made a mistake as humans do and booked my hotels a day off. So two of my hotels overlapped. IMMEDIATELY did we notice the issue and called Priceline’s customer service. We understood the policy and asked for some empathy as we had booked 4 other hotels as well and have been a loyal customer. While on the phone for over 3 hours my husband I were hung up on 4 times. And everytime we made it back to a man who said he was a senior advisor and consistently hung up. All he said was “IM NOT GOING TO KEEP GOING WITH YOU WE ARE DONE HERE” AND HUNG UP. Of course I’m frustrated and angered at TERRIBLE customer service Priceline had although they advocate in the beginning of the call for how great their agents are. I’ve never been talked to so poorly and treated so terribly by a company that has my money. Terrible terrible staff..
Pricing errors, increases, &reservations given away
by ShadowHawk1 on 2018/06/07 14:27
I used to book through Priceline for all my travels. However, now the app advertises one price and then increases it when you try to book. They prices shown are not the actual prices. Just “come in” prices. Obviously this is on purpose because they could program pricing like all the other sites/apps. Also, recently I tired to book a site even though the price went from $85 to $104 when I clicked book this rate. The app wouldn’t let me go further saying that they couldn’t find the information on this hotel deal. I had to go inside the hotel and got a rate of $93 which was better than Priceline anyway. I called Priceline and tried to book, but they won’t let you. I asked to talk to tech support and they “don’t have any”. The lady did apologize 1,000 times. I felt like they were smiling at me and saying too bad that’s the way it is and laughing. Did not get a good feeling about the company. I also booked awhile back and they gave my reservation away. I traveled hours only to find I had no place to stay. Lesson learned was that hotels can give 3rd party rooms away. Bottom line is that the company hides prices in the app, when you try to book it may or may not work. Customer service will apologize and say there’s nothing they can do. You can’t book through them on the phone nor report any issues with their app.
Worst site ever
by G3h5 on 2019/07/27 05:38
When you book express deal they are not providing you with same level hotel. I booked 2 1/2 hotel like holiday inn or best western but I was put in red roof. Everybody knows this is not the same quality hotel. I had two children with me and I was afraid for my security. When I called to see what possible we can do I received the worst service ever. I was told that there is nothing they can do - I can’t be refunded; I can’t receive a hotel that I paid for and I can’t talk to a manager. The woman was so rude that she was putting me on mute every time I’m trying to explain her my problem. I started to ask her questions on purpose and every time she spoke she would not answer my questions just to prove that she is not even listening. I had never ever had so bad experience. I’m speechless when comes to their customers service. It was so bad that it’s beyond every explanation. Priceline became really a bad option. I will never use them again
Do your research!
by DIA Linn on 2019/05/21 13:34
For the most part I’ve had good experiences. The first bad experience was a 3 star hotel,per Priceline, in MN that was really a 1.5 star per the hotel. It was so rundown, but I should have researched through the hotel before booking. I thought it was probably a fluke and didn’t give it another thought until this past weekend. I booked a hotel...based not only on stars, price, but mainly the shuttle to the airport. Hotel was nice, price was good...shuttle nonexistent except on Friday and Saturday after 3 pm. My flight left at 10 am...so I had to get a cab. So, from now on I will research the hotel on the hotel website and I will never book a best deal since there is no way to verify any information, and I can not trust that Priceline is providing accurate information. The difference in the price after having to add the cab, could have gone somewhere closer and possibly nicer. Now I know.
Priceline has a horrible costumer service
by DanielVa81 on 2018/02/13 22:07
I attempt to book a flight for my 93 years old father . There is no option on the app, or site to request for wheelchair services , which is very discriminatory to the elderly , and handicap . At to make the experience more unpleasant , I book the flight with my best friends credit card , he was right next to me when price line called to confirm his information the agent had a really bad ascent , we couldn’t understand her so she repeat her self, she said thank you and Hang up in our face . I got an email saying my flight was cancelled , when we attempt to all the costumer services , there is no one to answer . This is the first and last time I ever use this company . I purchase my dad’s flight with cheapoair for 120 more , no drama , we got the call from cheapoair to confirm the owner of the credit card used , and everything was successfully processed . Stay away from Priceline even if you have to pay more .
DO NOT USE EXPRESS DEALS
by Liam J. W. on 2019/08/01 00:46
I used the Express Deal offer and was left STRANDED. Only after typing in all my information (which took only a few seconds) was I informed that that the Express deal was NOT in fact available. I’ve worked in enterprise software and architecture for years. This is a MAJOR flaw in their workflow. Not only did their system request and receive a auth and approval from my credit card for the full amount of the reservation (making that money inaccessible for 10-14 days), customer support (located in the Philippines) was USELESS and could have cared less about me not having a place to stay or access to MY MONEY to make other arrangements. I’ve used them for over ten years while traveling domestically and abroad. I’ll NEVER trust them again after this experience. They should be absolutely ashamed of themselves for not having a work around for stranded travelers. They’ll be hearing from my attorney for certain.
Disappointed
by Site v Agent ... agent wins on 2018/03/13 21:35
Buyer beware...even though you may select how many adults and children and search, the prices that come up and you pay is double occupancy only for most all-inclusives. Searched for an all-inclusive in Mexico for 2 adults and 1 child, 15. Found the place our group is going and booked a standard room with 1 double bed and a king bed. Turns out the room is for double occupancy and my daughter was not included even though the search came up with a selection that even said “recommended for your party”, my party being 3 people - or so I thought. So, the trip is in <3 weeks and Priceline tells me to contact hotel and hotel tells me to contact Priceline. Contact #3 and Priceline contacts the resort and the quote for my daughter is almost what I am paying for my husband and I for 6 nights. Still working through it but soo disappointed in what I consider to be a misleading and false site. Will be using a travel agent from now on.
Rating Trends
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All Versions
4.0
421,211 total
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Current Version (18.6.1)
5.0
328,126 total
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Version History
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Search Visibility
App name
priceline Travel - Book & Save
Description
Get exclusive app-only hotel deals, discounts on rental cars, and cheap flights all in one place, with the priceline app. Join millions of happy travelers who book great deals with us every day - download now! 3 reasons you’ll love using the priceline.com app: 1. Access to exclusive hotel deals found only on the app. 2. Everything you need in one place - low-priced hotels, cheap rental cars and discounted flights. 3. Personalized, relevant hotel recommendations - we have the travel deals that matter to you. Our app is rated as Best App for Travelers by Travel + Leisure! SERIOUS SAVINGS You’ll save up to 60% off with Express Deals® and even more with Name Your Own price®. Seriously. Plus, you can save even more with hotel deals you can only find in our app. SEARCH, FIND, BOOK Finding the perfect one is easy as pie. Search by city, address or point of interest to book the most conveniently located hotels and rental cars. As you search more, we uncover even more deals just for you. QUICK & EASY Want to book in a matter of seconds? Our app features super-quick travel booking, especially when you’re signed in! We do fast well. rental CAR DEALS Hit the road with rental car deals on 22 brands in 28,000+ locations. That’s how we roll. CHEAP flights Travel across the globe with super deals on thousands of domestic and international flights across the globe. Pace yourself. TRAVEL BUDDY Easily access and make changes to your trip wherever you are with our My Trips feature. Need to check your booking on the go? Get all of your reservation and travel info right on your phone, even if you booked on your computer and even if you don't have service! My Trips works offline, too. Like magic. Our app has your back. And it’s watching your wallet, too. Download now! priceline is part of Booking Holdings, which includes leading online travel brands such as Booking.com, Agoda, Kayak & OpenTable.
Can never go wrong
by Adriasama on 2019/10/20 20:02
I can always depend on this app to find a good deal for me in the exact location I want!
Horrible customer service!!
by Mrs Greene on 2019/10/20 17:03
I will NEVER use Priceline again! Sure, I’m just one customer but I’m content with knowing that I will never pay them another dollar! The representative was very condescending. When asked to speak to someone else, the new person already had his mind made up regarding how he was NOT going to help me, based on inaccurate information briefed to him. The service is useless if you want to pay in advance, something that one would think is the better option. It seems as though since they already have your non-refundable money, they could care less about any complaints or issues.
Searches not working correctly
by Sully6661965 on 2019/10/20 16:55
I used to love this app and using Priceline to book hotels, but now when I search using filters and/limiting to an area, things go haywire. I tap on one hotel, but then a different hotel opens. I draw an area to limit a search to, but the list view gives me a hotel across town. Both iPhone and iPad versions are doing wacky things! I’ve been an app user for many years and this makes me sad
Customer service
by Huskers101 on 2019/10/20 16:41
I just had to cancel a reservation and it was no issue. This app is amazing!
Fair Value
by ⛄️snowbird on 2019/10/20 14:23
Priceline does an excellent job detailing specifics of each hotel offered. I appreciate the full disclosure as to the quality of the room I am considering. I also find their app easy and convenient to use. Most of all, I am most appreciative of their flexibility and willingness to work with me when I make a reservation error.
Great price
by dr_prof on 2019/10/19 17:31
The hotel I received from the “Deal” has a list price of $150, was discounted to $90, and I got it for $50. Perfect!
Good for what I needed.
by Hoopster TN on 2019/10/19 17:08
This app was good for what I needed.
Long time Client
by A$pen on 2019/10/19 16:00
I love Priceline!!
Rip off
by Chitownnc on 2019/10/19 07:54
Your fees are way over the top !!
Express deal pointlessness
by Charleycuppers on 2019/10/18 22:19
Every week without fail, Priceline sends a 10% off coupon on express deals. Nice but useless to those of us who book same hotel week in, week out since they are NOT express deals ever. Get good deals but why send the 10% deal if my history clearly indicates the same hotel every week without fail.
Trusted for many years
by omarlegend on 2019/10/18 18:37
I’ve tried them all. Priceline keeps it simple, gives you practical options and integrates well with your IOS .
Bad customer service
by makdnc dnan c on 2019/10/18 14:08
Customer Service are not willing to help and responding to questions with passive answers. My last representative did opposite of what the policy stated and the policy did not even apply to the concerns I called about.
Super easy and quick!
by LynnBettye on 2019/10/18 12:45
Amazing how quick and friendly this app is!
Priceline.com GOOD and Helpful App
by JayB1924 on 2019/10/18 12:21
Just booked round trip flights and hotel using Priceline.com. - everything went smoothly, and all for very competitive pricing.
My go to booking app
by kmsintexas on 2019/10/18 05:04
Love it. Especially fond of the easy app, VIP deals and links to my apple wallet and calendar. I can get a room in 10 minutes or less!
Double booking
by Mrpresidenttttt on 2019/10/18 02:25
I reserved for September and made sure was September when I arrived they said I have no reservation but I have one for October different date from the one requested I paid triple the price to stay. I made last week another reservation I received a clear email about 1 room when I arrived it was 2 rooms paid for king size bed but don’t have it and Charged for 2 rooms .
Airline tickets
by yeahrrt on 2019/10/18 01:47
Loved the simplicity
Alma H.
by almhbund on 2019/10/18 01:02
Easy to use and offers great deals.
Honest pricing
by Ryan T. from NC on 2019/10/17 18:44
It would be nice to have the TOTAL price included in the listings. Too many times I’ve gone to book a hotel and had to back out and start over because of $15-$30 increases in price due to “taxes and fees”. You know what they are already. Just show it in the listed price like other providers do and help make the UI and experience much better. I’m not trying to be cheap, but I have a strict limit on nightly expenses set by my company.
Ya’ll the best
by Willie_Will93 on 2019/10/17 05:27
I’ve traveled so many times, and got a bunch of great deals, using this app!!!!!!!!
Great
by ODUATAJ on 2019/10/17 03:32
Great
Terrible service
by Gun room. on 2019/10/17 02:30
Will not let me use my card. Says security code does not match. Used the same card on PayPal. Same security code. Customer non service is worthless. This is my LAST time I will ever use Priceline!!!!!
Bait and Switch
by ftlaudjoeasap on 2019/10/16 21:03
Showed 64 dollars for one night Nd charged Me 128 and refused to credit me the difference
I have been using Priceline for years!
by saved firevwr on 2019/10/16 06:53
I usually can find some pretty good deals! Thanks price line!
Need improved
by Mitch R Li on 2019/10/16 04:13
If cancel and change by computer or phone which will be the best, call wait on line take too long
Never use Priceline
by CJ 1681 on 2019/10/16 00:14
My boyfriend and I booked a trip to Mexico and something came up and he couldn’t go, so he called Priceline and they told him that they faxed the hotel we were staying at and everything was good to go in my name. I go to Mexico by myself and the hotel says they don’t have a fax machine and haven’t received anything from Priceline. The hotel could not change the reservation in my name and Priceline refused to cancel the reservation and put it my name I was stranded in Mexico. I had to borrow money and repay for the room. The same thing happened to another set of people that had walk in the same time I did but their reservations were with Expedia . Expedia immediately did what they had to do to make sure those people had there hotel room.
I love the express deals
by darealcat on 2019/10/15 23:25
If you do your research you can get some good deals here.
Prices
by !Caii! on 2019/10/15 15:14
The prices are fair, but you can find them on other sites with less policy restrictions.
Great service.. thank u Priceline!!
by d basarich on 2019/10/15 14:53
Wis
Worst customer service ever!
by 87iraM91 on 2019/10/15 05:46
I booked a room and paid for it in advance. I stay at this hotel all the time and always book through Priceline. I use the same card every time I book. Tonight I get to the hotel to check in and they won’t take my card because it is prepaid. I explain to the girl that I just used this card here last week and she still refuses. She says that they need a bank issued card for incidentals. I explain to her that all my money goes to the prepaid card and that there is maybe just $1 on my bank issue card. She says that is fine they still have to have the bank issued card and that they aren’t even going to run it. I pay for a Lyft to go home to get my wallet and get back to the hotel and they refuse to take that card even though it is a bank issued card like they wanted. They also state that Priceline called them and said they were cancelling the reservation per my request. At this point I hadn’t even spoke with Priceline. So that is when I called Priceline’s customer service. The lady finds my booking and says that the hotel had called them to cancel the reservation. The lady at the hotel provided the west customer service ever and said for Priceline to relocate us. I relay the message to Priceline who states that they can’t because I didn’t have the funds to pay for the room, that I had already paid for! I will never in my life use Priceline again and I will never ever book at extended stay America again!
Easy
by Rob Alexander on 2019/10/14 21:28
Quick easy worthwhile
Texas Boy
by fam man 1 on 2019/10/14 19:29
Great service!!
Deleting Priceline app
by TheBrewmaster on 2019/10/14 17:48
I’ve been using this app since 2010 with great results until recently. Tried to book a hotel for four nights and it jumped back to one night as I paid. He hotel wouldn’t honor their rates for the rest of my stay and Priceline support is worthless.
Winner winner 1
by winner winner II on 2019/10/14 17:46
Love the app, ease in booking, the great prices and being able to add my frequently flyer and/or rental car number.
Anita from Charleston SC
by Tina Givens on 2019/10/14 14:44
Took an express deal and got book in Omni Parker House
Love Priceline
by G&PCurry on 2019/10/14 10:36
I have utilized Priceline for probably 20 years. The app has made it my go-to source for all of my travel needs.
They do not care about their customers
by Hellopriceline on 2019/10/13 16:29
I almost had booked all my hotels trip through Priceline. On the last trip, the hotel wanted to charge me for the internet, so I called the Priceline and I told them the problem. After 20 minutes, they told me the hotel does not answer their call, so they do not know what should do. They told me, I pay for the internet then send to them the bill to discuss my situation, they maybe pay me back and maybe not.
Great prices! Fair deals
by Vcvannoyed on 2019/10/13 10:30
Priceline consistently comes through with great rates for me on hotels or car rentals, esp at the last minute! Quite happy with the deals I’ve gotten. Try it!
Love
by Misterfreckles on 2019/10/13 04:57
Nothing but live from this App
The only way I book hotels anymore
by Good ish on 2019/10/12 18:32
Love it!
Perfect
by screlly412 on 2019/10/12 04:22
It’s been great so far
The best app
by Osc85 on 2019/10/12 00:47
Great prices. I recommended
Mixed feelings
by dakotawolf69 on 2019/10/11 23:40
Be sure to shop around for pricing. Really wish Priceline would include whether or not truck parking is available, especially on their “Express deals”.
Great app especially for last minute travel
by Wandl on 2019/10/11 21:38
I’ve used Priceline so many times but this app super useful for road trips when you’re trying to find a great deal on a hotel that same evening!
Great app
by royroyroyroyroyroyroyroyr on 2019/10/11 20:26
The best prices.
Very good.
by CollegeCoach on 2019/10/11 19:28
I Honeslty very cheap and very good.just wish they had the bid option again. Plus I wish they included Southwest on their flights option.
Still app has issues broken links I suppose
by hate animal ham on 2019/10/11 17:18
Still app has issues broken links I suppose
Badservice#
by badservice#! on 2019/10/11 15:21
Refused to help me change my dates
Review
by jttyerson704A on 2019/10/11 15:11
Absolutely the best site for this. Doing it through you for a time now and completely satisfied.
Disappointed
by fabulos time on 2019/10/11 06:27
I received a coupon but couldn’t use it when making the reservation online, there wasn’t a spot to enter the promo code.
You can’t bid again
by AppleGuy53214 on 2019/10/10 23:28
I can’t bid a second time. If I get turned down and have to up my bid it doesn’t matter if I bid $1000. It still says I’ve already submitted that bid and I can’t do it again. When will you fix it?
Great Prices
by Dest7818 on 2019/10/10 17:20
Priceline helped me save about a $100 on airline tickets! Such a great choice!
DO NOT USE THIS
by eshjane on 2019/10/10 13:09
Priceline lied to me!!! They over booked my room in West Virginia! They won’t refund your money wen they are at fault. I spoke to corporate but they won’t give me a refund for their mistake!!!!
Happy
by kcbey61 on 2019/10/09 19:53
Great price for last minute travel!!!
Best hotel app
by JML1701 on 2019/10/09 15:44
There is no better way to book a hotel. I have saved so much money by using this app instead of contacting the hotel directly.
Best app!
by BRozley on 2019/10/09 12:39
I always get the best prices on Priceline! Easy to book and I never have problems with my reservation ❤️
Customer service terrible
by tired and done 1 !!! on 2019/10/09 12:21
We traveled 6 hours for a dr appt after overcoming a broken starter in our vehicle and then blowing a tire on the interstate along the way. I called the hotel (THE RADISSON in Aurora Co.) not once, but twice to inform them of our trouble and that we would be arriving substantially late to check-in. I spoke to a live person each time and was assured there would be no problem, with a late check-out of 1pm being offered without request during the 2nd of those calls. After driving all night we arrive to check-in and are told by Regina “the manager” that we cannot check-in because we are too late and “Priceline’s card won’t work.” She was horrible and when I contacted Priceline to straighten things out, they were even worse. Both places say the other is who won’t refund our money and my husband and I are stuck in a parking garage waiting for his dr. appt. WILL NEVER BOOK THROUGH PRICELINE AGAIN!
The best of the best
by Qalosaif on 2019/10/09 03:16
Priceline is one of the best apps in Apple . I never seen prices lower than the prices in Priceline in my entire life . Very organized and very accurate in prices and details . Love this app from the bottom of my heart .
Price changed after we paid
by jack n d on 2019/10/09 01:28
The price for a hotel room went up significantly after my wife submitted a payment. The payment hit her bank and the purchase just broke says it never happened. After about five minutes the charge then deducted from her account. Shady.
Thanks
by Funtoowin on 2019/10/08 21:59
Enjoy me
Very simple to use!
by crumbls on 2019/10/08 21:50
User friendly! I like it better than the site!
Thought it was the holiday inn express
by matteast4 on 2019/10/08 19:45
Wrong!!
Great trip savings
by ms . wonderful 💕 on 2019/10/08 13:41
Thank you for the great deals. I really appreciate that .I always recommend this site to family and friends.
Easiest to book with...
by cheesesd off on 2019/10/08 02:08
Not the cheapest I saw but other apps didn’t seem to connect with the “book now” screen...☹️
Use for domestic only
by why dodge me? on 2019/10/08 00:53
Booked car rental in Florence, Italy (amongst other bookings). Complete mess and Priceline couldn’t even reach the rental company (Fox) to help.
Love it
by Mekrystalme1980000 on 2019/10/07 22:29
Love it
These people robbed me out of my hard earned money 500$
by Fresh0027 on 2019/10/07 21:39
They site cause me to book the same rental on the same date and time 5times and I didn’t get a car from none of those reservations and they still took 500$ out my account for nothing I’m in the process of hiring an attorney cause this ain’t right how you just take all a person money out his account for a service I didn’t use and tell me I can’t get a refund yet you took 500$ for nothing I can see if you had to pay a lil fee or something but you charging me the price of the rental!!!i Will never use this site again and I’m reporting y’all to the BBB!
Wonderful
by sylvostical on 2019/10/07 18:47
I was pleased to see this work fine
Always “sold out” or higher priced
by powerpop25 on 2019/10/07 13:21
Not any good deals like the used to be, and always seem to be sold out no matter how far ahead I try to book. The company - and app - is worthless to me. I’m deleting it.
Very shady pricing
by NasDean on 2019/10/07 08:06
I searched a ticket and price was very good, wasn’t couple of minutes and new x2 increase on the air ticket ! Get lost losers, that’s not a way of going about things ....
Best prices
by Cruzerkk on 2019/10/07 02:44
The lightning deals are the best. Even without those, they have the most competitive prices around
Works well most of the time
by PianoSnob on 2019/10/07 02:42
Priceline is a great tool for finding a good flight or a good room or trip. I have used priceline many times and have only had difficulty on one occasion where it would not process my order. It’s a great arrow to have in the quiver.
Fast and great value
by Meganwil on 2019/10/06 22:50
I use Priceline for most of my travel needs. I’m so glad they have rental cars in their bag of tricks. I always get great deals, with reputable companies!
GET MORE THAN YOU PAY FOR CONSISTENTLY
by Marmista on 2019/10/06 21:11
I have been using Priceline for over twenty years and have never been disappointed.., they are true to their star rating and I have consistently gotten more for my money than any other discount sight.
Love Priceline
by johnlittlerock on 2019/10/06 15:07
Airfare and hotel are always the best deals! Love the app!
Great system
by CyrusG72 on 2019/10/05 21:08
Kudos to Priceline.... I check them all but more often than not, Priceline has the deals. With possible exception of booking the UTR BnB’s in the quaint hamlets of the world, Priceline is every travelers must have tool. For the BnB Priceline will probably say use Booking.com which ok, but I find you have to use google maps and just call them. Aside from that, I must say I rely on Priceline to find me the deals last minute and otherwise, domestic and international.
Great App
by bmiller413 on 2019/10/05 13:31
I use this app many times a year.
15 years
by Artisan Center Theater on 2019/10/05 05:32
And still the best.
You can always count on Priceline!
by mellettron on 2019/10/05 04:54
When my travel plans were disrupted, Priceline came through with a viable solution. When I need a rental car, their prices beat everyone else. Great customer service too! Couldn’t be happier.
Change email address
by Jewel1825 on 2019/10/05 03:53
There was no way to change my email address. I have not used that one for years.
User friendly
by Lahugh2 on 2019/10/04 22:58
I appreciate the user friendliness of this app. I appreciate that my discounts are always there and I feel treated like an individual.
🙌🙌🙌 simply the best !!
by Miezan E on 2019/10/04 18:13
Thanks guys for continuing to provide such excellent service !
Multiple Days
by Los_Da_King on 2019/10/04 03:19
The app would not allow me to enter a request for multiple day hotel stay.
Not reliable
by Aaabbbccc!!! on 2019/10/04 00:10
There is a deal named “Name Your Own Price”. I tried it to get the best deal I could get and got a deal! Right after the deal, I wanted to check the reviews about the hotel and discovered Priceline was offering it in much lower price ($35 lower). It is a huge price difference as it is only 2.5 star hotel. I called the customer service in a minute and explained about it. The staff didn’t even believe in me repeating to say that the hotel costs even higher. I captured the screen showing the low price and sent it via text. Even after I provided with the proof, I got the answer that the deal cannot be cancelled. They also can’t match the price as the deal on their own mobile app. After contacting with two staff members, the 3rd person explained that probably the deal I saw was only given to me as a member! Do you think it makes sense? Eventually, I couldn’t get any credit or reimbursement for the price difference (about $40 per night). Please do not get tempted to try Name Your Own Price!
NO GUARANTEE FOR ROOM???
by neil78b on 2019/10/03 03:59
Reserved a hotel only to arrive for them to say they are booked, so I had to call Priceline only to be told they could not resolve this until the next day, hahaha. So I was stuck with no room and had to go looking for another one again wasting a lot of time and didn’t even find anything comparable. It was such a headache having to call and wait only to find out that nothing can be done for 24 hours, what?? So a warning to anyone who uses this crap service, you need to know that you’re NOT guaranteed to get a room even though you have confirmation. You will be stuck either cancelling or have them to find you something that is not up to the quality you reserved. WILL NOT RECOMMEND THIS SERVICE TO ANYONE.
My trips
by Dmenace1946 on 2019/10/03 02:57
I have always received a great Deal through Priceline !!
Easy to use - always trusted
by kendra6294 on 2019/10/03 02:42
I’ve been using Priceline for almost 10 years now to book hotel rooms particularly. My husband and i like to travel and do so a lot. Priceline always has an accurate description of the hotel and accurate star ratings. The app has just made the whole experience even faster an easier. We were traveling from MN to NM by car and as we got tired I could pull out my phone and book a room in the app while my husband drove in just a couple minutes and we were able to stop for the night. Super convenient when you don’t know for sure how far you’ll travel each day.
Priceline Screws Up Again
by City Coastal on 2019/10/02 21:59
I booked one hotel confirmed at another - again
Ridiculous customer service!
by GBLMW on 2019/10/02 19:41
Priceline failed to inform me twice of the fact that my itinerary got changed. i had to wait with my 4 month old in an airport for 6 hours before the next flight came. I was never informed about the change
Love Priceline!
by gmatori on 2019/10/02 15:57
My husband and I love to travel America by car with no agenda but the joy of the journey. We know our final destination, but want to do it at leisure, so we rarely book hotels in advance. The wonderful thing about Priceline is being able to book on the go—he drives, I handle the details. 90% of the rooms we book are great, and usually real bargains.
Dishonest
by dawson.criddle on 2019/10/02 15:09
I have reserved reservations for hotels that say “no cancellation charge” all over the place, but in the fine print of the contract it says it’s “non-refundable”. I would not suggest using Priceline for any purchases. You never know what you’re getting into unless you read the 1000 pages of legal terms and conditions. They will do anything they can to get you to buy, but then go in circles when you call them out for the dishonesty.
App works great
by Jaymanie on 2019/10/02 14:02
App works just as well as using desktop version.
Love Priceline
by bwiley1126 on 2019/10/02 10:00
Been saving with them for years and the app makes it easier. Don’t have to carry paper or print out itinerary
Great way to get away
by mz roo on 2019/10/01 23:51
Last minute to get away, great selection of hotels, fantabulous Fares, balloon fiesta here we come
Great!
by Kimgpg on 2019/10/01 19:34
I always book last minute! This always gives me guaranteed best price!
Awesome app
by Fresh Essex on 2019/10/01 02:02
Has been getting my quality hotels for the cheapest prices!
Nice app
by ayad salman on 2019/09/30 22:05
Nice application
Good but
by The Data Engineer on 2019/09/30 17:02
Priceline is a great app but they don’t let people like me really benefit from being a loyal customer to Priceline. Someone who’s a customer once vs several times, what’s the incentive?
Great App and Great service
by Edbags on 2019/09/30 13:42
I have used Priceline a lot over the past few years and love it. Consistently the lowest price on rooms. Reviews posted really help find the right place. As long as you don’t mind making a reservation that can’t be canceled you can’t go wrong using Priceline.
The best service EVER !!!
by awfuladvertisement on 2019/06/20 22:34
So I tried to book with Kayak , I tried to book my flight with TripAdvisor, and a couple others. Those two gave me the biggest runaround. TripAdvisor especially. They called me after I tried to book and said there wasn’t any flights at that price but could put me on a spirit air flight for the same price. Now I’m an American Airlines guy myself , or if flying over seas like this time , I will fly Japan Airlines or Korean Air. I said no thank you , stick that spirit air and I hung up. One last try , just one last try. I downloaded Priceline App and booked my flight in under ten minutes with no hassles and the price was like a hundred dollars cheaper. Same schedule and same airlines from TripAdvisor. Oh yeah and the guy from TripAdvisor told me in order to fly American Airlines it would cost over twelve hundred dollars. Nope , it was around a hundred dollars cheaper. Priceline flights ... Best Service EVER !!! Thank you Priceline. My flight to the Philippines is all because of you.
Worst customer service ever!
by 87iraM91 on 2019/10/15 05:46
I booked a room and paid for it in advance. I stay at this hotel all the time and always book through Priceline. I use the same card every time I book. Tonight I get to the hotel to check in and they won’t take my card because it is prepaid. I explain to the girl that I just used this card here last week and she still refuses. She says that they need a bank issued card for incidentals. I explain to her that all my money goes to the prepaid card and that there is maybe just $1 on my bank issue card. She says that is fine they still have to have the bank issued card and that they aren’t even going to run it. I pay for a Lyft to go home to get my wallet and get back to the hotel and they refuse to take that card even though it is a bank issued card like they wanted. They also state that Priceline called them and said they were cancelling the reservation per my request. At this point I hadn’t even spoke with Priceline. So that is when I called Priceline’s customer service. The lady finds my booking and says that the hotel had called them to cancel the reservation. The lady at the hotel provided the west customer service ever and said for Priceline to relocate us. I relay the message to Priceline who states that they can’t because I didn’t have the funds to pay for the room, that I had already paid for! I will never in my life use Priceline again and I will never ever book at extended stay America again!
Thieves
by zwerry on 2019/08/03 14:12
I have been a loyal customer sense 2010, recommending their services to my friends and family. Over the past two years that has all changed . This is the 3rd time priceline has taken my money without giving me a service, leaving me with nothing. Priceline has pretty much screwed me over for lack of better words. On more than one occasion Priceline has had deals on there website and app that are not actually available, yet they they have charged my card leaving me with nothing now I have to wait 8-15 business days for my refund to be processed. Not only have they blamed me for not using a credit card next they blame the bank and I will be seeing my money back to me in enough time when all reality they need to take responsibility and update her apps they don’t have offers that are outdated. Not only will they Blame you for using a debit card but they will also blame your bank or the hotel before even beginning to take responsibility. When ever I have called there costumer service, they just blame blame blame, and do nothing to fix the situation or make it better, THEY DO NOT CARE ABOUT THERE CLIENTS. It’s not my fault I used a debit card it’s not my banks fault for having to refund MY MONEY it’s Priceline’s fault for having a deal that is outdated and still taking my money..I’ve given priceline so many chances but this is the last straw and stay away from Priceline. They have lost a loyal customer.
Ridiculous, useless service
by Rmann333 on 2018/08/01 22:58
So, I booked a reservation for a car and received a confirmation from Priceline and the car rental company as well. Next day I get a call from the car rental company saying they don’t THINK they will have a car for me and will possibly not be able to tell me until I’m standing at the counter. Seriously? I’m driving out of town about 500 miles and have a deadline to meet. I then call Priceline “customer service” and through their agent and a supervisor they let me know they are not able (or interested by the sound of their voices) to help and just want to cancel the reservation. When I asked about why a reservation is not a REAL reservation, they blandly inform me that they do not have access to the car rental company’s inventory and have no idea whether a car is actually available when a reservation is made. Nor do they even make contact with the car rental companies EVER to coordinate. They just make reservations leaving the car rental companies to decide to honor the reservation or not. If the car rental company had not called me, I would have been out of luck; standing at the counter with my, uh, best intentions in my hand and no car. So I cancelled my reservation with Priceline, deleted the app and bought a plane ticket. Which was only a little more money than the car rental. Even on short notice. My summary: USELESS, RIDICULOUS, UNNECESSARY APP AND COMPANY! Caveat emptor!
Star ratings are completely made up! Don’t believe anything Priceline says!
by Smenard23 on 2019/05/08 16:13
We paid one of their Express Deals for a 2 1/2 star hotel. We got an absolute dump that wreaks of cigarette smoke, is filthy dirty, disgusting! Whole second floor room wiggles when my husband shook his foot up and down. Bed linens are dirty, bathroom has what looks like blood on the cabinets. I’m itching all over & have bites on my back. I’m not sure it’s due to mold or bug bites! Priceline stands behind their 2 1/2 star review for this hotel even though its 1 1/2 on Yelp. It’s super gross. The ceilings even in the halls show water damage. The emergency lights look like they've had a leak above as well. The ac unit makes all kinds of dying moaning noises all night. The bed feels like we’re lying on the floor. The floor is so gross that we won’t take off our shoes! I showered with flip flops on because everything is so gross. There’s hair on everything. Doesn’t look like this room has been cleaned out between guests. Pubic hair on bed sheets. The “breakfast” consists of breakfast bars & tiny muffins thrown in a basket. There’s never anyone manning the front desk. Priceline will do nothing about it. They keep saying that their standards are more strict than others & it’s a 2 1/2 star hotel. That’s absolutely bogus. Obviously this is an issue with Priceline because they’ve got a very detailed canned response for it! Don’t trust Priceline’s star ratings!
Horrible Customer Service
by DPhillips88 on 2018/01/10 17:00
I have used Priceline regularly for the last few years, booking hotel rooms through them several times a month. When there are no issues, they’re great, but the times there are issues make it unbearable. I booked a hotel using the app based on it being in a specific location, and being able to get a suite with a kitchenette at a great price. Once I received the confirmation, I realized that the hotel was located approx 20 miles away from where they showed on the map, and I had a reservation for a standard room. I was told by hotel employees that they had contacted Priceline several times regarding the incorrect information, but they had made no effort to change it. So after my family drove nearly an hour out of our way to stay in a room smaller than I had intended, I let customer service know about the incorrect information and requested a refund based on it. After a few communications with different CS reps, they have yet to acknowledge that the information was inaccurate, accept responsibility, compensate me for my inconvenience or correct the info on their site. They are intentionally deceiving their customers. Priceline’s entire purpose is to curate travel information to simplify the process for users. If I have to use other sites and apps to verify that their info is correct before using them, then they are useless to me.
Worst customer service
by jpmaze23 on 2018/10/09 18:09
I booked a hotel and made a mistake in the date. Priceline refused to refund my reservation. I called in just a few minutes after my error, they beat around the bush saying they have to call the hotel, made me wait 5 days, no one called back. I had to follow up on my own just to be told they were not going to cancel it. I’ve used Priceline for many years and to extend that kind of garbage customer satisfaction is a slap in the face, especially considering this cancellation request was escalated a week prior to the reservation, this wasn’t a last minute cancellation request. I’ve always recommended Priceline to friends and family, now I’m going to tell people to go elsewhere for failing to meet expectations and refusing to help, they refused even after I told Priceline “I’m going to rebook right after cancellation, so you’ll still have my business” no they still refused, asked for a manager and refused. Priceline your incompetence and lack of customer care has now cost you a lifetime customer. You could’ve made tons more money on my lifetime loyalty and also gained even more customers through my recommendations, but you got greed and said you practically dgaf about customer satisfaction. I’d give you negative stars if I could. This industry is far too competitive for you to treat loyal customers that way.
Definitely THIEVES!!!!!!
by odinsdaughter#14 on 2019/09/21 15:40
My friend was stranded in Baltimore coming from SC to PA and everything he has is in PA, so I called Priceline to arrange a room for him at Crown Pkaza @ Inner Harbor. I explained to “Jonathan “ the Priceline agent that my friend only had his bus ticket and his phone with proof of who he is and I stated that BEFORE I make this reservation for him I need you to call the hotel to verify that he would not have any problems checking in because I know a photo ID is usually required. “Jonathan “ came back on the line and told me he spoke with the hotel and that it was documented that there would not be any problems. He even stated that the hotel documented in their computer this conversation and the situation. So my CC was charged for the room. Fast forward to now when my friend goes to check in. Not only was none of that information in the hotel system, but the hotel stated that they never spoke with Priceline last night. Priceline charged my CC, my friend was not given a room, and now Priceline is giving me the run around when I called for a full refund or to provide my friend wth a room!!!! They are scammers. I am going to keep fighting and I will get refunded one way or another!!!! But I will never use them ever again. Thank you Priceline for stealing from me and leaving my friend stranded in Baltimore with no room!!!!!!
Ripped off on hotel bid
by Debrabully on 2019/02/21 16:53
Bid on a 3 star minimum hotel in Orlando, placed a $275 bid and was placed in a Holiday Inn that was seedy, dirty, old and outdated. The room was dirty, body hair in the bathtub, stains throughout the rooms carpet, mold in the shower/tub gout and the hair dryer was broken. I emailed Priceline immediately when we got in the room, they didn't reply until a few days later. They replied that the hotel gave us free breakfast so that was the compensation accepted for the dissatisfaction for the room. The hotel text me asking if we were happy and I told her we weren't and explained the problems in the room, she text that she couldn't refund some of the room charge because we booked through a third party/Priceline so all she could offer is a free meal which we didn't use because it was a breakfast buffet at TGIF, gross. We spent with tax and fees over $300 for one night in a maybe 1 Star Holiday Inn when we were "guaranteed" a 3 star minimum room before bidding. For that money we could have stayed at a nice Disney resort which was the level we were expecting because of the 3 star minimum we paid for. Customer service was not willing to do anything to make this right so we will never be using Priceline again and will continue to tell everyone we can about how we got ripped off by Priceline.
Easy Interface - Great Prices - Great Customer Service
by IllinoisCountryBoy on 2018/03/11 23:20
I can’t say enough good about PriceLine and the App. I have used the service numerous times, so my review is based on all of these experiences. I alway check other sources for deals and I always find the best deals on PriceLine. I have used it for business and personal vacations. But what made me actually write this review rather then just rate the app, was my recent experience with their customer service. In a rush to get a reservation done while sick and mildly medicated, I accidentally made the reservation for the wrong dates. I needed it for a week later. Once I realized my mistake, I called PriceLine directly from the app. The service rep (wish I could remember his name) was professional and friendly. He contacted the hotel for me and confirmed that they could cancel the reservation for me (it was a special deal that was supposed to be non-refundable). I received the cancellation notice seconds after getting off the phone. PriceLine went the extra mile for me, and that is why I am writing this review and gave them 5 stars. Thanks again PriceLine.
Horrible Customer Service
by 🤡🎃 on 2018/06/29 08:37
I’ve gotten a great hotel on this app, but every other hotel I’ve gotten has sucked. Don’t do the express deals if you’re going to use the app at all, they’re never what they say they are. Even the guest scores are unreliable because somehow it shows they rated it well when the review they’ve given is something along the lines of “horrible customer service” “my car was broken into” “bed bugs”. When I tried to contact Priceline about a problem with my card, they insisted that the hotel would accept a card with any name on it for incidentals. The card I booked the room with had been stolen and they were saying that I wouldn’t have to show them that card, or even a card with my name on it, just any card, even after telling them that I have seen many reviews in which people were turned away for just accidentally leaving out their middle initial for the reservation, they just repeated that any card would be fine. I then asked if I could be refunded the money I bought the hotel room with so I could put it onto another card I could show the hotel, they copy and pasted the hotels refund and cancellation policy and ended the chat.
Just another unhappy former customer.
by Mt10425 on 2018/01/20 21:07
Like others have said, issues aren’t resolved. This morning I booked a room but got the month wrong. The dates were correct. I contacted customer care chat within five minutes and asked if it was possible to change the reservation dates. They said there was a cancellation fee but would call the hotel asking them to waive their fee. No manager was available at the hotel to answer for 15 more minutes. I re-contacted PL chat 20 minutes later. The new agent read the info from the previous agent and made the call. While I waited fir an answer, I called the hotel directly and talked to the manager who had PL on hold. She stated that they had no problem waiving the fee but PL was unwilling to waive their commission. Mind you, this commission would’ve happened as soon as I made the new reservation. PL said there was nothing they could do, blaming the hotel. I asked what the cancellation fee was and the said it was the total I had paid for the room, which isn’t a fee of any sort. So, for $142, they lost any future business from me and every person I talk to. They could’ve simply allowed the change in dates, lost no money and been seen as caring about their customers. These people are greedy and stupid.
Horrible Service, Deceitful practices!
by jvaldivi87 on 2018/07/07 18:55
I bought a first class plane ticket, my credit card was charged and my flight status was booked. A month later (3 days to departure) the airline informa me that Priceline has cancelled my reservation and if I show up at the airport they won’t let me board. Called Priceline 13 times, I kept getting transferred and then their reps would just hang up on me while I waited. Then someone told me it was fixed, but on the return leg of my round trip, the airline tells me I was downgraded from first class to economy and made me pay for my bag. Again called Priceline and had to pay long distance rate and after 14 minutes on the phone the incompetent rep could not help me, I chose to pay for the bag so that I wouldn’t miss my flight because I had to show up for work the next day. Now I am giving Priceline another show, I tried booking a flight twice, the app gave me an error “unable to book but here are other amazing deals.” It didn’t book my trip (my flight does not show up in the My Trips section of the app) however I have two $1,200 charges on my credit card. Now I have to waste another 3 hours of being transferred with a dozen Priceline reps until someone is able to help me.
Flights -5; Hotels- 4 and Car Rentals - 1; CS- 1 in Car Rental Issues
by Ladyjktn on 2017/12/13 14:47
I use often. Majority of the hotels have been great. Flights have been great! Car rentals have been several issues! In July 2017 car rental issue, I booked a car for Atlanta to pick up after my flight. The car rental place double booked cars out & there was no car... was on the phone with Priceline for over 3 hours of them trying to locate a rental car, why so long you ask - they kept putting me on hold for over 45 minutes at a time then switch me to different CS people. I was supposed to have been at my destination at 10:00pm and finally out of airport rentals at 10:30pm they placed in a 5x’s the amount I had originally booked a car for! They never reimbursed as they promised! I had a 3 hour drive to my destination, NO Priceline CS failed hugely! In May 2017, car rental issues in McAlester, OK. Car Rental issues in August 2016 in McAlester, OK. I don’t advise renting a car from Priceline.
Don’t use Priceline! They are a fraud!
by everydaytraveler on 2019/06/26 16:41
I was using the app and it has a glitch. I selected the correct days at a hotel that I was already staying at. We wanted to extend the stay one extra day. I went through the process and selected the same hotel. Everything processed and a confirmation was sent. When I reviewed the confirmation it had the wrong date. The date booked was the same day that I was booking it instead of the next day. Also, I was booking this at 8 pm at the hotel. I called customer support instantly. They said they have to talk to the revenue manager at the hotel. Then I talked to the hotel and they said good luck Priceline screws everyone over period. I spent that evening and the entire next day trying to get it fixed. After hours and hours of frustration and talking to customer service that can barely speak English they said TOO BAD! Hmmm. So they are telling me because there is a glitch on their end that it is my problem. They said it was my fault because I used their website. This is unacceptable. After read all of the negative reviews I wish I read before use long this incompetent service that will rip you off. It was total BS! Do not use this app or website!
Some Bugs to Fix
by Spopish on 2018/03/10 18:51
Their customer service is less than helpful. -I booked a hotel using the Name Your Price feature in the app for what I thought was the following night because we were driving home from our trip the next day. It charges your card right away, so I assumed everything was alright. After hours of driving we got to our hotel (that I thought I booked for that night) and the less-than-friendly front desk attendant said our reservation was for the previous night. I double-checked my app, and sure enough, it was booked for the previous night. I was sure I entered the correct dates when I booked. I think there was a glitch in their app. When I called Priceline to see about a refund, they were sympathetic and said they thought it was funny that the app let me book the room after midnight. When the customer rep tried to call the hotel, the hotel wouldn’t answer. Priceline wouldn’t give me even a partial refund. How often does this happen? How much money is this company making off their app glitches? I wouldn’t use this app. I guess the old adage of talking to a person is best in this situation and I think that’s what I’ll be doing in the future.
Former Green Beret, 3 Tours Vietnam
by fuqaho on 2019/06/20 04:28
I booked my flight accidentally hitting the book flight key and then realized it was for the wrong month. Contacted Priceline and they were happy to assist me in calling both Frontier and Spirit Airlines and cancelling both round trip tickets while I was on hold. I was sweating it out but they came through for me cancelling both non-refundable tickets. I book through Priceline all the time and get the greatest deals after searching for a couple of days for flights that fit not only my budget, but also the times I want to go, plus non-stop. Furthermore, I just booked a full size vehicle through the express deal for the price of a compact. I checked out all other sites before and Priceline is the most reasonably priced, courteous customer care professionals, and most helpful of all the other sites. If you do go through Priceline, and listen to me, you’ll save time & money! “I can assure you, you won’t be disappointed!”
Getting better
by Nowimready2 on 2017/09/04 10:13
I've been using Priceline for 15 years. Express Deals are a great way to get into a moderate to fairly high end hotel for great prices! I had 1 issue a few months ago. I had driven with moving truck to move my daughter into her apartment. I was focused on moving her and didn't make hotel reservation for me. Finally, at 11:50 pm, I'm making reservation from my phone. By the time all was confirmed, it was after midnight and the reservation had automatically changed from the Friday night I existed in to Saturday night with no way to change it back. Done deal. I was exhausted from moving all day. I spent an hour and a half on the phone to the Philippines finally getting refunded but no place to stay Friday night. That sucked, but the hotel front desk gal (who got a raving review) offered me a blanket and pillow to stay on a couch in the lobby!! Beware scheduling a reservation around the midnight hour!
Pretty good but room for improvement
by rabbit fox on 2019/04/01 12:00
I have used this app a bit and mostly everything is great. The only problem I have had though was that when you filter for hotels that are pet friendly you shouldn’t get to the hotel and have to beg for them to let you stay. I took my dog on a road trip and the first stop was after 15 hours of driving. We were exhausted and ready to go to bed, but when we got there we had to beg them to let us stay which thankfully they made an exception since I was able to show them where the listing showed them as pet friendly. That was stressful, but I was willing to let it go and call it a fluke until it happened again the next evening on the next hotel stop. Fortunately the lady at the front desk also took pity on us and allowed us to stay, but we have to sneak her in and out to use the bathroom and leave the hotel so the other people who work here won’t know she’s here so again very stressful. Please make sure that if you are assigning a hotel to someone looking for pet friendly that it actually is pet friendly
Don’t waste your money or stress, this company is bogus.
by J Rocko on 2019/04/01 11:20
I booked several times through them, and twice now they have failed to complete my reservations, I just had to pay twice at the same hotel, luckily the front desk ladies were nice enough to match the price, Priceline constantly gave me the run around after wasting an hour and a half, I finally just said enough, I’ll let my bank deal with you jokers, not worth the time or effort, if you find a good deal online 9 times out of 10, show the hotel they will match it or come close. Delete this app. To the developer who responded... It wasn’t a rejection, your systems failed to correctly place me even after I paid, front desk said there was a woman waiting in her car all night because of the same issue, take better care of people that’s all I can say pal, I don’t use fakebook or any social media, so I will respectfully decline...on a side note, when I disputed the charge through my bank(since your people gave me the run around) my claims department said they get more disputes from Priceline than she has ever seen, so I’m sure you are well aware of your shortcomings, I have nothing left to say on the matter, good day.
App woes
by Low Shoulder on 2019/07/06 14:13
Chose to use PL due to name recognition although other discount sites were priced about the same. Round trip Delta to destination Spirit from destination. The app failed to reserve our seats on delta and we assigned the last four seats on the back row. While in route the app does not indicate boarding gate, but emails changes which for this trip changed twice. Atlanta airport is spread out, and we just happened to check departures and noticed 30 minutes before boarding that our gate had moved from A19 to F9. No email from PL...... until we were boarding. Day before returning we received an email to check in on Spirit Air tried several times to check in, but never received confirmation. While checking in we noticed that if you wait until your flight Spirit will charge extra for checked luggage which is $40 per bag(x3), then we were charged $16 per seat (x 4). As of two hours after “checking in” still had not received our boarding passes and seat confirmations. Flying Delta, Southwest or United would have cost about the same plus the apps for delta and United seem to work very welll. Do not trust the PL app if you do not fly regularly.
Am in a Love/Hate relationship with Priceline
by KPI/CIB on 2019/07/13 14:09
I have been a loyal Priceline user for well over 10 years. I probably book from 50 - 75 rooms per year and every time I book, I fear that something about my trip might change. Priceline is super inflexible. Actually, they are kind of Bi-polar with a heavy bent toward inflexibility. On a rare occasion, I have been able to reschedule a room, or cancel a trip that has been changed, but for the most part, if something changes about your trip, just plan on no refund, no changes. It’s kind of like playing Russian roulette, but with four bullets in the gun. The other thing is that their prices used to beat anyone on the internet, and the bidding process worked wonderfully to get the best rate available. Recently, not so much. Prices are pretty much in line with almost every other company out there. So, if you like gambling with your money or if you are 100% sure nothing will change about your trip, then I would still use Priceline. But if there is even a small chance something might change, I would recommend someone else.
Worst app ever and hasn’t changed in years....
by sunpaw17 on 2019/08/16 00:32
Whenever you have stayed at a hotel, the app gives you deals to stay again and again, but it doesn’t let you do anything but accept whatever room they may have available for that deal and not any other room! “Room is guaranteed to accommodate 2 adults”. Ummm? So what about families? And WHY CAN’T I BOOK A DIFFERENT ROOM?! If you select the ‘choose’ button it takes you straight to a check out screen... great... I want to pick my room!! I need it to fit 5 and a lot of rooms don’t do that. I’m not just going to book. So I have to go to your website or better yet... NOT YOU. To book the room I want. Been like this for years... no one else complained?! I doubt it. Now your app is deleted, thank you for wasting my time yet again. Like the last time I paid for a whirlpool sweet and you just told the hotel I paid for a king and had to pay the hotel more money when I got there for it when I already paid you an extra fee over the regular king room for it. Sounds like it not uncommon and you are another apathetic business out there just waiting to scam others out of their money.
Nightmare
by ecbut on 2019/07/20 15:20
Oh if I could only give this app zero stars. I had a terrible experience attempting to book my honeymoon, of all things, through the Priceline app. I was told time and time again the flight I chose was unavailable and sent back to choose another flight, when in actuality Priceline was attempting to charge my credit card. I received no confirmations, no emails telling me there was a problem, and I never even reached the final step of booking. It wasn’t until my credit card company contacted me that I was notified of any attempted card activity. Priceline customer service insisted that the generic error for the app is “flight unavailable, choose another.” That alert was completely false in my case. I was assured all of the attempted charges would be wiped clean, but Priceline customer service said they could send no kind of email to confirm this information. I am incredibly disappointed and sad, because what should have been a joyous celebration booking a trip turned into a catastrophe. I have emailed Priceline once again to explain the entire situation and hopefully prevent this from happening to anyone else in the future.
Very misleading
by Promeg on 2018/02/13 13:04
Priceline used to be a great place to get great deals until recently. The Express Deals they offer seem to be a decent deal until you select one. First off, the hotels that they say are comparable to the one you’ll be getting are actually nothing like the one you receive. I booked a 3 Star express deal that they said would be comparable to a Marriot, Hilton or Hyatt and instead got a motel that I wouldn’t even rate over 2 stars. In addition to that, when I checked in, I was told I must pay an additional $34. Priceline had informed me at the bottom of the booking conditions in tiny print that there would in fact be a mandatory fee I would have to pay. My problem with this is why did they have to put it all the way at the bottom like they were hiding it and not put it some where people could actually see it right away so you know the true cost of what your paying for. When looking at reviews for this hotel, no one had anything nice to say about it except that it was close to Universal. How it’s a 3 Star hotel is mystery to me. When calling customer service, they were unhelpful and made me even angrier.
Long time Priceline user
by Iceman079907 on 2019/04/25 11:41
I have been using Priceline and services similar since their inception. I am very grateful for the ease of use, the deals offered, and the constant improvements made. No, everything doesn’t always go the way I expect it should go but it always works out. Being a life long businessman and entrepreneur I can appreciate how much time, effort, and ingenuity go into the operations and service. I am also very appreciative of the helpful and patient customer service agents when things don’t go as planned, I could not do your job! For the people who post bad reviews for Priceline and other services like them, it might be worth lowering your expectations and look for the positive aspects of these tools and other conveniences available in our world. You might just start enjoying your life. Problems and complaints are always self generated.
No Protection Against Bedbugs!!
by kridten on 2018/06/17 03:33
My husband and I booked a hotel through Priceline so that we could attend my nephews graduation. When we arrived to the hotel, we found bedbugs on our room(some alive/ some dead). We notified the hotel staff and they refused to refund our money because we booked through Priceline. When I was waiting in the parking lot, another woman approached me and let me know that she had just found live bedbugs in her room and advised me not to stay. We knew it was not an isolated event. So, we called Priceline. They informed us that because the hotel management denied that they had bedbugs and they were not there to check that they could not refund our money ( it was a multi-night stay) I asked if they had any customer protections within their contact for live infestations and they said that they could not refund our money because the management denied the problem. We travel frequently (my husband is a pilot) and we will never use Priceline again. Thankfully, we found another hotel (not through Priceline) and they gave us a discount for our troubles. Priceline works for the hotels - not for the customers!!!
Horrible Scam Artists
by Good Bye Priceline on 2018/11/08 16:38
I have been a long time customer purchasing flights cars and hotels. I have always purchased the Trip cancellation insurance. Never needed it until today. Don’t do it folks it is a scam. The one time I finally need to change a flight and Priceline could not and would not help in any way. They sounded as if they were literally reading off a response card. I called several times hoping to get a customer service agent that would listen to the issue and try to help. Luckily I had insurance right??? One would think but wrong again. The only time the trip cancellation covers you is if you are on your death bed and in the hospital and even then you have to call them ASP in order to be covered. Very misleading. Don’t waste your money buy the better ticket if you think for a second you might have to make a change. Better yet purchase from the airline directly. Priceline told me yesterday they can’t help me they are only the middleman. Well time to cut out the middleman. Priceline you have lost a very good customer that purchases 10-20 flights a year, Hotels and rental cars.
Only a fool doesn’t use this app!
by Smith35387 on 2019/05/18 18:04
My wife and I travel quite a bit, particularly to Florida where our daughter attended college and just recently just graduated. She now lives there. We also travel overseas. Wherever we go, I would not even consider not booking though Priceline. After using other apps and even using points accumulated though the hotels themselves you will never save as much money as you do with Priceline. We are very particular where we stay and if you read the reviews of the hotels and weed though as many reviews of each hotel you can, (there’s always someone who has a gripe with something) pick one. I almost always pick their special deals as long as there is 4 stars and the reviews are mostly positive. Have been super happy with this approach! Give it a try, you won’t be sorry!
Terrible!
by mcky12 on 2019/09/12 16:10
So I used toLove Priceline I use them to stay for two weeks in Atlanta had great service and great hotels everything was fantastic until I saw there was a charge on my card for a hotel in a whole different state so of course I called the hotel said there was nothing they could do had to call Priceline call Priceline customer care stayed on the phone with them for about 10 minutes arguing about the fact that I was having to pay for a hotel I didn’t even book and the woman kept saying she understood all she could do was send me an itinerary but couldn’t refund me my money or cancel the reservation when I kept telling her I did not book a reservation in a whole different state all she kept saying was I understand understand but obviously she didn’t because I’m somehow expecting to pay for a whole weekend in a whole different state that I didn’t even book so I just have to pay for a hotel I’m not saying and please tell me how that makes sense? So upset that this happened because I really liked Priceline but now obviously I can’t trust this company.
Great app could use a little tweak.
by What names aren't taken? on 2018/08/11 15:45
I book the same hotel off the app every week. Every week I type in the location I want. Every time it shows hotels downtown Dallas when they are 3 times the price and require a $20 Uber ride. I ask for specifics in the filter ‘distance from location’ and the first time I booked, a hotel downtown popped up I thought great and booked it. Only to find out it was not close and did not provide an airport shuttle as promised. I know first world problems, but I now know I have to scroll thru to find the hotel I want. I wish when I put in the neighborhood ‘area’ it would put that area first. And the filter does not really work because you say distance closest to and it puts you 10-15 miles away I guess those hotels must pay a premium to pop up on the top. Just a warning if you are not familiar with the area check the map, the filter does not work.
Priceline is horrible
by hdmkom on 2019/04/05 22:24
This is by far by far the worst company I’ve ever dealt with online I asked for Google to give me alive customer service number they turn you over to a robot the same robot with the same voice I put in my name phone number email I totally registered and signed then I put everything I needed for a vacation the city I’m leaving from the city I’m going to how many days how many people age the ages of the people I put in I need our hotel and flights three different times I put it in very carefully and I pressed find it for me and they just sent me back the same page that I had never filled and over and over again and when I leftA written message that I was actually talking to a human being she didn’t understand anything I said didn’t register in my email or phone number which I had signed in with and said hello to RICHARD it had recognized me yet I’m trying here for 45 minutes to get a price on the flight and nothing works and there is no real human being to talk to goodbye Priceline you lost a customer before you even got one
Awful Customer Service
by Ryan Mack the cheap guy on 2019/01/26 01:40
Booked a hotel for Wednesday and another room for Thursday. My flight was cancelled Wednesday morning. I cancelled my rooms right away ON WEDNESDAY. They didn’t call to cancel until THURSDAY even though I called the hotel personally and got them to give the okay to cancel the room on Wednesday, but Priceline needed to make the call themselves...not me. I used that God awful chat system to give them the name of the account rep at the hotel on Wednesday, but again...they waited a day to call on my behalf...the hotel didn’t cancel my reservation...why would they? Priceline admitted it was messed up and they should have called that day, even though i did their job for them, but all they could do was just apologize while I ate the $100 for the room...oh...they did offer a 5% discount on my next booking. The customer service reps also didn’t really speak English well and I kept repeating myself. After over 5 hours on line and the phone all I have is a bunch of “sorry” statements, frustration, and $100 less in my pocket. They could care less about customer service.
Priceline comes thru again
by Older Dinosar on 2018/10/02 23:24
I only use Priceline for booking hotels but I’ve scored every time! In fact I don’t know when the last time was that I didn’t get a hotel thru Priceline. If you don’t have any friends or family with connections to big hotels and you don’t like to pay double for a room and you don’t like to book days or weeks in advance in case your plans change and you’d like something better than a Motel 6 or Super 8 then go thru Priceline. I’ve booked the actual hotel I want or used Express Deals and have always been happy with the results... well ok there was that time in Kanab Utah where we got an awful room but what can I say, it was Kanab. We’ve never had problems checking in or getting help in getting 1st floor rooms or rooms near elevators for my handicapped hubby.
They don’t take ownership of their mistakes
by Kinzmom on 2018/09/11 13:07
I was using the app to find a hotel for a college visit for my daughter. I searched and found one on the date we needed for $90. I clicked book it and when the confirmation came through it had the current date, not the future date! Immediately called customer service. They told me that it was a no cancellation/no refund deal! (I know and I was ok with that when the app showed the right dates) she said There was nothing she could do! She said maybe call the hotel and see. So she “called the hotel” and said they would allow me to cancel and rebook for the correct date but the cost was $145! What?? Your app said $90 on the correct date now I either lose the 90 I have already paid or have to pay $145. Yes that was my only option. So because the app screwed up the date...I ended up have to pay an additional $55 for a room! I seriously will not use this app again! I could have gotten better rates through the hotel direct!!
Priceline Credit Card Rewards - ISSUE after ISSUE
by Bug28122 on 2019/09/18 20:32
I have had the Priceline credit card for 4+ years now and have booked hotels weekly for work trips and I am very disappointed in this company. I have booked so many times through the app/website and often times never received my rewards points because the payment wasn’t needed until the arrival at the hotel. When you don’t pay through the Priceline you don’t get the points. I then pay with my card at the hotel and still never get my points. I have made cases and have many case #’s but never get the points I deserve. I have trip #’s and proof that I booked through the app that should allow me to get the points. Well the lack of customer service never understands this issue and I am left with 0 rewards for using Priceline. I think the easiest solution is to make this an issue and have your IT dept. figure out this reoccurring issue or for me to never use Priceline again. What’s the point in having the Priceline credit card when I don’t get rewarded for using Priceline?
Long time customer, very disappointed
by Hairilicious on 2018/10/28 23:30
I have been using Priceline for YEARS. I’m a hairdresser and I tell all my clients to use them as well. It had always been my go to. Not anymore. About three weeks ago I accidentally booked my hotel for the wrong weekend and called as soon as I clicked submit, realized it too late! So I called customer care. The lady was sweet. She said that she email the third party company to see if I could change the date or have my money be refunded. Mind you, I didn’t want to cancel or my money back, just to change the dates. I was willing to pay the difference. I called on a Saturday at 11ish pm. She said I would hear something back in 2-3 business days. I called back on Monday just check that my request wasn’t being forgotten. The gentleman told me that I should hear something by Wednesday or Thursday. Friday came (day before the accidental reservation) and nothing. I called and they said that the company had not replied to them. I called Saturday and the gentleman that answered took my number and went into action and said he was going to call that other company and get them on the ball right away. He calls back and tells me that I will get an email in two business days. It has been over a week. Nothing. I have email customer service. And nothing. After using them for my hotel stays for so many years, I am deleting the app and taking my business elsewhere. I feel ignored. I was patient and I was nice.
Best On The Go Get Way To Find The Cheapest Deal!
by Ding fong on 2019/02/12 15:06
I travel a lot for work and I always use Priceline if I need to get a room. I watch my close associates struggle with finding a room and then the prices are always way higher. I open up my phone, type in the town and boom within 2 minutes I can find the perfect deal. The express deals 9/10 are better hotels than I would generally buy and are generally at I price I wouldn’t normally pay for a hotel...because they are just that cheap! Once I got a 4 star suite 10th floor for only $54! If you have a problem their support center is very good at making sure you’re happy. All around this is a must have service for anyone traveling who wants to save all the cash they can! In one year I saved $2,500 on express deals.
They can be great if they want to be.
by Tony Andrin on 2019/06/15 22:42
Priceline has for the most part treated me pretty good. They have had issues for when you need to call customer service to deal with a problem that you’re having or By accidentally double booked for triple booking to get a refund can be pretty hard. They can give you a real hard time about it. They usually make you call the hotel that you double booked and ask them if they could cancel the reservation for you because Priceline won’t. What I wish Priceline would or could add would be for us to be able to use our rewards numbers for the different hotels and car rental and air fare programs offered. If they were to do that I would not have any reason to use anyone else at that point and Priceline would be the only app I would have. Thank you More then 500 rooms booked
Emergency 2 days before Christmas
by PenneeO on 2017/12/26 17:01
Booked a night at the GSR in Reno, NV. For my anniversary. When I got to Reno I couldn’t stay because of a death in the family. 2 days before Christmas, on my Anniversary and the hotel was 100% full with more people wanting a room. I figure if the hotel can rent my room then I should get a refund. The hotel manager tells me to call Agoda, who the reservation was made, if they agree to refund my money the hotel wouldn’t charge them to get a refund. I call the number the hotel gives me to explain the situation and ask that they agree to refund me my money when the room was re rented. Priceline says the hotel won’t agree and the hotel manager is saying they had a deal even before I booked a room and they will still charge Priceline even though the room was rented. Its a deal take your money and they split it with the hotel. Grand Sierra Resort blames Priceline and Priceline blames Grand Sierra Resort. The only reason I give them 1 star is because the app and review system make you select one to make a review.
Express deals almost always awful
by Hajjmama on 2019/03/20 13:06
The app works great and I have used it a lot. Always useful to find hotels near me wherever I am. I can get past minute lodging unless it is very late at night. It would be nice to improve the ability to find something after midnight. Sometimes when you are on the road, you need that. I need to give myself a huge reminder that the express deals are almost always super crappy. The hotels are almost always a step down from what is advertised. I have had to cancel a booking in more than one occasion because the express deal hotel was run down or felt unsafe. So note to self: pay more, know what you are getting yourself into. In sum: the app works great but the express deal features tend not to deliver a quality experience.
Shatner should rethink branding his name with Priceline
by Don't believe the "sk-hype" on 2018/07/22 02:01
This company is “bush league” when it comes to customer service. I used Priceline for all my travel, 50-75 nights per year. When I needed them most, they did not come through. This is not the first time. This is a reoccurring issue. I’m done. They take your money for rooms that don’t exist, then blame the hotels when they can’t come through. They don’t understand how to handle the customer relationship, when there is a problem, they hide. They blame the hotels. Obviously, they carry no clout with the major hotels otherwise they would not hide. I’ll never trust that their bookings are solid. I am a business owner, and I hope they experience poor results to change their behavior. I also hope this review will help send customers elsewhere. There are better companies out there that “get it.” It’s unfortunate that marketing can cover for poor results. Long term, as a consumer, I hope we don’t reward companies like this. They should not survive.
Worst Customer service ever!!!
by Mariah_babie on 2019/07/02 03:26
My husband and I have been planning a road trip with our child to Washington D.C for the holiday. Through many days of saving and plans we were ready to purchase our hotels. Through confusion we made a mistake as humans do and booked my hotels a day off. So two of my hotels overlapped. IMMEDIATELY did we notice the issue and called Priceline’s customer service. We understood the policy and asked for some empathy as we had booked 4 other hotels as well and have been a loyal customer. While on the phone for over 3 hours my husband I were hung up on 4 times. And everytime we made it back to a man who said he was a senior advisor and consistently hung up. All he said was “IM NOT GOING TO KEEP GOING WITH YOU WE ARE DONE HERE” AND HUNG UP. Of course I’m frustrated and angered at TERRIBLE customer service Priceline had although they advocate in the beginning of the call for how great their agents are. I’ve never been talked to so poorly and treated so terribly by a company that has my money. Terrible terrible staff..
Pricing errors, increases, &reservations given away
by ShadowHawk1 on 2018/06/07 14:27
I used to book through Priceline for all my travels. However, now the app advertises one price and then increases it when you try to book. They prices shown are not the actual prices. Just “come in” prices. Obviously this is on purpose because they could program pricing like all the other sites/apps. Also, recently I tired to book a site even though the price went from $85 to $104 when I clicked book this rate. The app wouldn’t let me go further saying that they couldn’t find the information on this hotel deal. I had to go inside the hotel and got a rate of $93 which was better than Priceline anyway. I called Priceline and tried to book, but they won’t let you. I asked to talk to tech support and they “don’t have any”. The lady did apologize 1,000 times. I felt like they were smiling at me and saying too bad that’s the way it is and laughing. Did not get a good feeling about the company. I also booked awhile back and they gave my reservation away. I traveled hours only to find I had no place to stay. Lesson learned was that hotels can give 3rd party rooms away. Bottom line is that the company hides prices in the app, when you try to book it may or may not work. Customer service will apologize and say there’s nothing they can do. You can’t book through them on the phone nor report any issues with their app.
Worst site ever
by G3h5 on 2019/07/27 05:38
When you book express deal they are not providing you with same level hotel. I booked 2 1/2 hotel like holiday inn or best western but I was put in red roof. Everybody knows this is not the same quality hotel. I had two children with me and I was afraid for my security. When I called to see what possible we can do I received the worst service ever. I was told that there is nothing they can do - I can’t be refunded; I can’t receive a hotel that I paid for and I can’t talk to a manager. The woman was so rude that she was putting me on mute every time I’m trying to explain her my problem. I started to ask her questions on purpose and every time she spoke she would not answer my questions just to prove that she is not even listening. I had never ever had so bad experience. I’m speechless when comes to their customers service. It was so bad that it’s beyond every explanation. Priceline became really a bad option. I will never use them again
Do your research!
by DIA Linn on 2019/05/21 13:34
For the most part I’ve had good experiences. The first bad experience was a 3 star hotel,per Priceline, in MN that was really a 1.5 star per the hotel. It was so rundown, but I should have researched through the hotel before booking. I thought it was probably a fluke and didn’t give it another thought until this past weekend. I booked a hotel...based not only on stars, price, but mainly the shuttle to the airport. Hotel was nice, price was good...shuttle nonexistent except on Friday and Saturday after 3 pm. My flight left at 10 am...so I had to get a cab. So, from now on I will research the hotel on the hotel website and I will never book a best deal since there is no way to verify any information, and I can not trust that Priceline is providing accurate information. The difference in the price after having to add the cab, could have gone somewhere closer and possibly nicer. Now I know.
Priceline has a horrible costumer service
by DanielVa81 on 2018/02/13 22:07
I attempt to book a flight for my 93 years old father . There is no option on the app, or site to request for wheelchair services , which is very discriminatory to the elderly , and handicap . At to make the experience more unpleasant , I book the flight with my best friends credit card , he was right next to me when price line called to confirm his information the agent had a really bad ascent , we couldn’t understand her so she repeat her self, she said thank you and Hang up in our face . I got an email saying my flight was cancelled , when we attempt to all the costumer services , there is no one to answer . This is the first and last time I ever use this company . I purchase my dad’s flight with cheapoair for 120 more , no drama , we got the call from cheapoair to confirm the owner of the credit card used , and everything was successfully processed . Stay away from Priceline even if you have to pay more .
DO NOT USE EXPRESS DEALS
by Liam J. W. on 2019/08/01 00:46
I used the Express Deal offer and was left STRANDED. Only after typing in all my information (which took only a few seconds) was I informed that that the Express deal was NOT in fact available. I’ve worked in enterprise software and architecture for years. This is a MAJOR flaw in their workflow. Not only did their system request and receive a auth and approval from my credit card for the full amount of the reservation (making that money inaccessible for 10-14 days), customer support (located in the Philippines) was USELESS and could have cared less about me not having a place to stay or access to MY MONEY to make other arrangements. I’ve used them for over ten years while traveling domestically and abroad. I’ll NEVER trust them again after this experience. They should be absolutely ashamed of themselves for not having a work around for stranded travelers. They’ll be hearing from my attorney for certain.
Disappointed
by Site v Agent ... agent wins on 2018/03/13 21:35
Buyer beware...even though you may select how many adults and children and search, the prices that come up and you pay is double occupancy only for most all-inclusives. Searched for an all-inclusive in Mexico for 2 adults and 1 child, 15. Found the place our group is going and booked a standard room with 1 double bed and a king bed. Turns out the room is for double occupancy and my daughter was not included even though the search came up with a selection that even said “recommended for your party”, my party being 3 people - or so I thought. So, the trip is in <3 weeks and Priceline tells me to contact hotel and hotel tells me to contact Priceline. Contact #3 and Priceline contacts the resort and the quote for my daughter is almost what I am paying for my husband and I for 6 nights. Still working through it but soo disappointed in what I consider to be a misleading and false site. Will be using a travel agent from now on.
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All Versions
4.0
421,211 total
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343,171
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47,089
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13,290
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5,278
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12,383
Current Version (18.6.1)
5.0
328,126 total
 5
278,917
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35,492
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7,670
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Version History
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Keyword Volume Hits KEI Rank
rental car sites
0.00
114
flights
17.65
36
1
rental
14.06
30
1
rent my car
41.83
14
hotel
25.09
9
hotels
13.72
6
rental cars
39.23
5
2
price
0.00
2
priceline
889
1
priceline app
642
1
rentalcars com
0.00
1
rental car discounts
0.00
priceline com
0.00
priceline negotiator
0.00