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Priceline: Hotels, Cars & More

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Screenshots
Keyword Volume Hits KEI Rank
rental car sites
0.00
98
1
rental
14.66
21
rent my car
41.83
19
rental cars
39.23
15
flights
18.00
14
hotel
27.45
6
hotels
14.75
6
rentalcars com
0.00
4
4
price
0.00
3
priceline
945
1
priceline app
642
1
Search Visibility
App name
priceline: hotels, Cars & More
Description
Get exclusive app-only hotel deals, discounts on rental cars, and cheap flights all in one place, with the priceline app. Join millions of happy travelers who book great deals with us every day - download now! 3 reasons you’ll love using the priceline.com app: 1. Access to exclusive hotel deals found only on the app. 2. Everything you need in one place - low-priced hotels, cheap rental cars and discounted flights. 3. Personalized, relevant hotel recommendations - we have the travel deals that matter to you. Our app is rated as Best App for Travelers by Travel + Leisure! SERIOUS SAVINGS You’ll save up to 60% off with Express Deals® and even more with Name Your Own price®. Seriously. Plus, you can save even more with hotel deals you can only find in our app. SEARCH, FIND, BOOK Finding the perfect one is easy as pie. Search by city, address or point of interest to book the most conveniently located hotels and rental cars. As you search more, we uncover even more deals just for you. QUICK & EASY Want to book in a matter of seconds? Our app features super-quick travel booking, especially when you’re signed in! We do fast well. rental CAR DEALS Hit the road with rental car deals on 22 brands in 28,000+ locations. That’s how we roll. CHEAP flights Travel across the globe with super deals on thousands of domestic and international flights across the globe. Pace yourself. TRAVEL BUDDY Easily access and make changes to your trip wherever you are with our My Trips feature. Need to check your booking on the go? Get all of your reservation and travel info right on your phone, even if you booked on your computer and even if you don't have service! My Trips works offline, too. Like magic. Our app has your back. And it’s watching your wallet, too. Download now! priceline is part of Booking Holdings, which includes leading online travel brands such as Booking.com, Agoda, Kayak & OpenTable.
Literally the only way I book rooms
by Madpeople808 on 2019/08/23 05:16
Usually about 30% cheaper then hotels.com. And the specials are out of this world. This app makes it super easy to browse deals, book rooms, and save your itinerary to your wallet. Anyone who doesn’t use Priceline and likes to travel is throwing money away. Loyal customer for life.
Great Prices
by Do The Deal Wil on 2019/08/23 02:24
Priceline has ALWAYS given me great prices and I NEVER have any problems with cars, hotel stays, or flights. There is no other App that I will use.
Excellent
by mei ling g on 2019/08/22 23:51
My ONLY way of booking flights and hotels
Life is easy using Priceline
by MasterAssassin77 on 2019/08/22 18:21
Don’t be panic just arrive where you want and let them find u best offer to stay with best price
Always the best deal!
by Cruziangirl on 2019/08/22 11:29
I travel at least three times a year and I have been using Priceline for as far back as I remember. It is streamlined and easy to use.
Brad Langton
by Humbow man on 2019/08/22 02:34
Priceline appears to be incrementally getting better than the best at this in their class they are. Easy to maneuver and the properties are spot on in relation to their star ranking.
Love them
by Nini 220 on 2019/08/22 02:02
❤️ The best rental app
Not good
by ococici on 2019/08/22 00:15
Book something, yet something completely different!
Traveling Alaskan
by guy in Ak on 2019/08/21 22:07
Priceline is my first place to look when I have a trip to plan for. 90% of the time it is the only place I look at. However, there are times they just don’t have what I am looking for and then I go to AirBNB or hotels.com. But I always start with PRICELINE. They have been great over the years of travel I have been using them for ?? Maybe 20 years and will continue. Guy
Don’t waste your time or money
by Shayluvsboxers on 2019/08/21 15:57
I am honestly taken back by how pitiful this “company” is. MOST OF THE HOTELS LISTED SHOULD NOT EVEN BE AN OPTION! THEY VIOLATE THE HEALTH CODE INSPECTIONS and are absolute DUMPS. (Open and exposes wires at a 3.5 star hotel, broken lights with wires, unkept parking lots, trash bags piled in hallways, smoking rooms, crickets and bugs ALL OVER the hotel, the list goes on...) Let’s not forget to mention that customer service isn’t worth reaching out to because all you will get is constant stalling on the phone from a representative. Priceline is hands down the worst booking service for trips or vacations. Don’t waste your time or money on this app, it is disgusting how little they care about providing quality service.
TERRIBLE CUSTOMER SERVICE
by CaptainScooter3 on 2019/08/21 03:40
So I recently gave Priceline a try figuring I was going to get a great deal. Well I couldn’t have been more wrong. I was charged by Priceline for my stay and again at the hotel. I only realized this two weeks later when going through my statement. Called Priceline and they refused to give me a refund because “we don’t do that, that’s not how it works.” STAY FAR FAR AWAY FROM PRICELINE!!! They do not care about building relationships with their customers they only care about the transaction. If Priceline would have worked with me I would have used them again but now seeing how they do business I will never use them again and I will warn everyone I know to stay far away from this terrible business. Oh and side note the hotel charged me less than Priceline charged. I would have received a better rate dealing directly with the hotel, who would have thought that.
Awesome
by Fleenessa13 on 2019/08/20 20:15
Love the easy of using the Priceline app and I love the money I save at the same time
Best rates at the end of the day
by Mlbfromwcbc on 2019/08/20 04:05
Other apps try to give you free stuff that still ends up costing more per night. I’ve found Priceline to have the best deals overall.
So simple & efficient
by Aiphoto on 2019/08/20 01:55
Love it!
Only site I use , travel a lot for work
by 50cents uncle on 2019/08/20 00:26
Works well
Last minute
by nsnshshshsh on 2019/08/20 00:00
Best price, great hotel, efficient
Mss.
by Dlabella on 2019/08/19 02:52
Awesome service! Thank you...
Excellent experience!
by 庄重的承诺 on 2019/08/18 23:17
Very good App!
Love Priceline
by IamReceiving2018 on 2019/08/18 02:37
I’ve checked probably almost every hotel search engine, (Hotwire, Travelocity, Trivago, Expedia, etc) and Priceline is ALWAYS the cheapest! App works great too and I get 10% off deals quite often. Would definitely recommend.
Cheap flight
by Machette001 on 2019/08/17 20:37
Was looking for a cheap flight and this really helped financially. Thank you so much!
Making my reservation
by angelawesome 1 on 2019/08/17 20:35
I love the app for priceline because it’s simple ,easy and they give you lots of tips and that information.
JJashi
by JJashi on 2019/08/17 19:34
Way back then Priceline was our go to. We use to get great hotel rooms for our buck. Now, it’s a hit or miss & sadly lately it has been a miss!!
Great Rooms
by fitlife88 on 2019/08/17 16:57
I love Priceline. They always have such great deals. I love that they give you several options to choose from. Express deal, name your price, etc. I haven’t had any real problems with them. I feel confident that if I did they would take care the issue right away.
Priceline is a horrible company!
by ALunaLena on 2019/08/17 01:08
I arrived to my hotel last night, and realized, I accidentally booked it for the night before. Unfortunately, they were not able to give me a room, because they were completely booked. I called customer service, and they told me that the only thing they could do was call the manager of the hotel in the morning, to see if they would be willing to refund my money. I immediately drove to my bank to deposit the last $120 I had, so that I could book another room someplace else. I made the horrible mistake, of trying to book on Priceline again, and as I tried to book one, it wasn’t accepted. However, I kept getting denied other places. This brought me back to my bank account balance. I returned to my bank app to check it, and found that my account had been cleared and was negative $3. I proceeded to check my transaction history, and Priceline charged me $184.98 for a room they never confirmed! I never received an email confirmation for any booking, but they sure had no problem taking my money for one. So there I was, with no hotel room, and planning on driving to Utah for my uncles funeral in the next few days. So then I had to call Priceline back, and they told me, that the only thing that they could do for me, was call my bank in the morning, to try to get my charges expedited back to me. So, even though they took my money, they couldn’t get me in a room, and I ended up sleeping in my car. The next morning, I immediately went to the first hotel that I booked the wrong night for to talk to the manager personally about refunding my charges before calling priceline. When I spoke to the manager, he told me that he actually has no part of the decision to refund my money, and that it was all up to Priceline. I proceeded to call Priceline anyways, and they kept me online for about 20 minutes and I was hung up on supposedly by an accident, and had to call back only to find out that they denied my refund. I proceeded to try and deal with my second issue, and was accidentally hung up on a second time by them. I refused to give up, and called back again, as they called my bank. On a three way call, my bank representative asked them to fax a paper over to them with specific information that included my debit card number. It was a recorded call, and the person working for my bank specifically said three different times on the call that my debit card number needed to be on the fax. So I waited in my car for 45 minutes, and I received a phone call back from my bank saying that they received the fax but the Priceline worker did not put the debit card number on it even after specifically being told to do so three different times, on a recorded phone call. so there I was calling Priceline back again for only the 10th or more time in the last 24 hours, and believe it or not I was hung up on accidentally again for a third time. I called back again, and this time a new representative from Human Resources tells me that they can’t put my entire debit card number on the fax, yet that is what my bank needs to have this done. If this was the case, then why didn’t the last representative tell me this? I have wasted so much of my time and money with this company and I will never ever use them again, and I hope no one ever has to go through the horrible experience I went through in the last 24 hours with them. I lost $400 to Priceline charges, and I slept in my car. Eventually my $184 will be returned to my account but I needed it now as my travel money on my way to my to my uncles funeral. I deleted the app, and will never do business with this company again. Watch out for this shady business. All of the hangup calls and the horrible way that I was treated in my situation was a nightmare and I hope it saves others from making the same mistake of doing business with them.
Excellent app
by Sunfarer on 2019/08/17 00:59
I’ve been using Priceline for decades ! The taxes and fees part is a bit out of control but the convenience of seeing available options is pretty great. 😊
Price line were we win win
by tersino on 2019/08/16 21:50
Thanks
Great Deals Except if you get a Smoking Room
by Family o' 4 on 2019/08/16 13:17
As the title says, you’ll easily find good deals. But the process for making sure that “deal” doesn’t mean you get stuck in a smoking room isn’t clear. That should be a pretty clear delineation in the app when asthma and allergies abound.
Frustrating but finally booked
by TravelchicNotOften on 2019/08/16 01:38
I tried several times unsuccessfully to book a trip. After uploading all of my info, in the final process, it kept saying the flight was unavailable, even after it had been offered as an option. Ended up getting a flight, but of course had to pay more than the original 10-15 attempts.
Worst app ever and hasn’t changed in years....
by sunpaw17 on 2019/08/16 00:32
Whenever you have stayed at a hotel, the app gives you deals to stay again and again, but it doesn’t let you do anything but accept whatever room they may have available for that deal and not any other room! “Room is guaranteed to accommodate 2 adults”. Ummm? So what about families? And WHY CAN’T I BOOK A DIFFERENT ROOM?! If you select the ‘choose’ button it takes you straight to a check out screen... great... I want to pick my room!! I need it to fit 5 and a lot of rooms don’t do that. I’m not just going to book. So I have to go to your website or better yet... NOT YOU. To book the room I want. Been like this for years... no one else complained?! I doubt it. Now your app is deleted, thank you for wasting my time yet again. Like the last time I paid for a whirlpool sweet and you just told the hotel I paid for a king and had to pay the hotel more money when I got there for it when I already paid you an extra fee over the regular king room for it. Sounds like it not uncommon and you are another apathetic business out there just waiting to scam others out of their money.
Priceline helped me hide from a dragon
by Zorbitearth on 2019/08/15 23:23
One time a dragon was attacking me. I quickly booked an Express Deal for a nearby hotel on my Priceline app and hid from the dragon in the pool. Thanks Priceline!
Service
by jaycylover on 2019/08/15 20:58
Very quick and easy to find great service Thank you
Sleep Inn
by "ROCK4385" on 2019/08/15 12:28
My congratulations on this “SUPER!” application, that actually I did have great savings from the booking on the subject of Hotels in the area of Hollywood City, Florida. I recommend this application to others persons if you want to get bargains and savings for Hotels, car rentals, and flights.
I need my money back
by priceline is a shame on 2019/08/15 03:54
You advertised a 4 star and booked me in a 3 star. It’s a shame. I have been using Priceline for a while, this is my last one and I will spread the bad news
App review
by Swolder on 2019/08/15 00:28
Great app. Great deals on hotels
Poor customer service
by SouthFLborn on 2019/08/14 21:07
I have called plenty of times and I kid you not every time I get transferred 4 or more times to someone that does not deal with what I’m asking. Then eventually they hang up. The blood is boiling.
Fave app
by SunshineBell1981 on 2019/08/14 20:20
I’ve used Priceline for YEARS! And they ALWAYS have thee best deals! I will continue to use Priceline as my booking app
Love this app!
by LBC via TX on 2019/08/14 11:42
Even better than the actual desktop site, I love it and it’s simplicity!
Love it!
by Rebel.Marie on 2019/08/14 03:51
Been using since 2015! Always get the best deals! Loyalty member! Keep it up Priceline! No other app for hotel deals compares! Love it!
Convenient and Easy to Use App
by Tripline74 on 2019/08/14 01:13
I’ve used the Priceline app a lot and I find it very functional, easy to use, and convenient.
My Favorite
by Ohaillin on 2019/08/13 23:28
Priceline is my favorite site to find great prices on hotels. I especially appreciate the reviews.
Love this App!
by "G" mom on 2019/08/13 23:12
I travel a ton with work and I always use Priceline! I find the best deals and never have any problems!
Review
by Robert Wittenberg on 2019/08/13 16:24
Fast, simple and easy!
Great app
by Lolade90 on 2019/08/13 15:01
Always find the best deals!
Unreliable
by Blunt review on 2019/08/13 09:06
Have used this company multiple times . Was very good but tonight makes my second time having to be stranded due to no rooms available with a hotel that is partnered through their company . Disappointed and frustrated with this being TWICE
Worst Express deal (total ripoff)
by ashathomas23 on 2019/08/13 08:17
I was checking for hotels near universal Hollywood and saw an amazing express deal for 3star hotel for $93 per night. The lowest price of the hotel they were showing in the option was $113. So I went ahead and made the booking and the price came up to $240 with tax( no cancellation). I got the hotel which was mentioned as $113, I immediately checked the price in Priceline itself and was surprised to see that the same hotel was for $102 and with tax I would get it for $249 with cancellation till 1 day before. Also the recent yelp reviews for that hotel was horrible. So for 9$ I got a hotel which is not good and totally no refund at all. What a great deal!!! Priceline mislead the information to show that there would be atleast 22% saving, but in reality the saving was only 3-4%. Don’t be fooled by them!
Non functional
by Dustelor on 2019/08/13 00:53
Purchased trip insurance for my last flight. Frontier says I didn’t. So they, or Priceline or both are lying.
Great hack for college students
by Kimgpg on 2019/08/12 16:57
I am a college student, but frequently visit SoCal. This app always has the cheapest last minute flight prices! I love it! Just wish they would offer some sort of loyalty program since I use it so much. Awesome app!
New User Approval
by dvslice on 2019/08/11 21:14
So far so good!
Never again
by dealseeker22 on 2019/08/11 19:15
Never book with Priceline. They don’t honor best price guarantee-it’s basically full of small print and you can never use it. I saw several customers when picking up rental cars who had some small print and basically lost their money. My own experience, the day I went to get my rental car, there was a 30% better price, but Priceline could not honor the cheaper price, spoke with customer service who just tried to explain the fine print. No help. Then I returned my car a day early and the rental company said I would pay $60 less-they gave me a receipt. But Priceline kept it, their contracts were the price was the price up front. They are basically making all this money off us. DO NOT USE PRICELINE, YOU WILL MISS OUT IN ALL THE SAVINGS the rental car companies give you. Trust me.
Love and use often
by HealthyMe! on 2019/08/11 17:20
With all the influx of information and competition in this area, Priceline does it best in organization, ease of navigation, and performance. Allows one to get in; book; and get out really quick!! For me, time is money!!!
Horrible stay
by NaVa0725# on 2019/08/10 21:09
I will not ever use Priceline again their practices are unethical and no one accepts accountability. After a horrible experience with a hotel stay I never received the call I was promised. When I disputed the bill with my credit card company they were finally able to get someone to respond only because it hit them in the pocket not because my horrible experience was ever addressed.
Sold Out Offers Are Frustrating!!
by Mike Knox101 on 2019/08/10 19:11
Over and over, I’m finding sold out offers and it’s a frustrating waste of time. I’ve used Priceline for years without this issue. PLEASE remove those offers or label them as sold out!
Worth the booking!
by fulmerj on 2019/08/10 16:49
Talk about getting deals!? This is it. Get on here now and grab yours now!!!!
Taking my money without offering any service
by alhajjujj on 2019/08/10 15:25
I stop using Priceline. I had a bad experience with them and no more trust them . I made a reservation for 2 flights for me and my kid , l paid 485$ . I called the costumer service and asked her to cancel my reservation before my flight departure that international call with them did cost me around 30$ ...the customer service lady did understand and l missed the flight. l called them after the flight , they promised me that they will give me my money back after taking cancellation fee but they have taken all my money which means not just cancelation fee! . I was a customer since 2010 but no more. Taking 485 $ with on service is not fair at all.
Priceline is Awesome!!
by Tampagamecock on 2019/08/10 00:23
We live Priceline - use it all the time!!
Over represented, over priced, and under delivered!
by preemovelly on 2019/08/09 15:54
Priceline has fell short of all expectations and past experiences. I was sold what was advertised as a 4 star Hotel/resort and arrived to a 2 Star crack house at best. This has been a trend with Priceline this year. Last year everything I booked was exactly as it was advertised. This is why I remained a loyal customer. This year everything I purchase has some unnecessary hidden fees and is NOT what was advertised. The last two hotels I rented through Priceline was 4star rated and one was labeled a resort. NOT! The one in Philadelphia was a homeless shelter (yes it was a place that housed the desolate). Too much to list, although I will make note of the fact it was an extended stay with no dishes, no amenities or no clean linen(yes we had to sign up for towels and linen, I felt like I was in prison getting my state issued linen and supplies). The so called resort in Arizona was a hole in the wall dive at best. They tacked on a total of $93 a night extra in fees and we received nothing. Bringing it to $170 a night for a room advertised on Priceline at $63 a night. Those fees were basically cause we showed up. This so called resort had nothing in the room. NO MICROWAVE , NO FRIDGE, NO BREAKFAST! We even had to buy are own batteries for the remote after we asked and nobody came with any. I’ve stayed in better roach motels. Priceline should go back to up front pricing and quality places to stay. They have let me down on 4 consecutive occasions this year. I WILL NOT continue to be victimized by Priceline. Things have changed for the worse. The last two hotels were so bad I had to waist money and find somewhere else for us to stay. They were filthy and the atmosphere was loud and unsafe. These places were so Horrible a refund is the only thing that I will entertain from Priceline. They are liars, they advertise 4star and sell you 2star. Don’t trust Priceline I am very disappointed in this service. It has consistently went downhill!!!
New app
by Fivestartraveler on 2019/08/09 14:40
I felt like the old app had a better lay out for seeing photos when scrolling through hotels. The new photos are smaller and do not catch my eye as easy. I do like the new feature on the express deals where if someone has booked that deal you can see the hotel that was picked, that saves a ton less research for me! Overall, Priceline always saves me money and that is much appreciated!!
Wrong card
by traveller5115 on 2019/08/08 21:41
I booked a hotel for business with my business card. My personal card is on file because I use this website a lot for vacations. So I put my business card in to book two hotel rooms. I know I put in my business card. Somehow it got mixed up and they charged my personal card. So their screw up turned into a big problem for me. I on the road out thousands of dollars. I called support and they said “ we can’t do anything about it”. So this company can make a mistake and just tell the user go to hell its your problem. Some guy named James just quit contact with me when I started drilling him with questions about this. This will be the last time I use this website. I book months of hotels for multiple people at a time. I’m donee with Priceline forever!
Gibson
by gonvdet on 2019/08/08 18:58
Good 1971
NEVER USE THEM THEY RIP PEOPLE OFF
by noteveragainnotme on 2019/08/08 02:49
They ripped us off and took our money. Left us with no place to stay. I will never ever book with them again. Going to another company for our travel accommodations.
Hotels
by Hope Scopie on 2019/08/07 21:11
Very quick and easy to find a hotel to surprise my husband for our Anniversary!
Overall Helpful
by Gjmoney7 on 2019/08/07 17:44
Used the daily deals they select hotel for you at discounted rate. Prove to be the best deal I could get after hours of research. Content with with hotel booked. App was easy enough to navigate and booking process was quick and easy.
Keepin mo cash
by cheapskate cindy on 2019/08/07 17:09
You guys booked for 1/2 the asking rate! What’s Not to LOVE bout that? Keep it up hotel booking whisperers!
Good deals
by Justplaincracker on 2019/08/07 01:44
I like Priceline but have had no luck resetting my password in over 2 years. Jane
App is GARBAGE!!
by JoeBiggz911 on 2019/08/06 23:08
Every time I do a search on the app it takes me to my browser where I have to put in my info all over again only to be told there are no matches. Then I go to the website and have to do the same song and dance again to get results. Just go with KAYAK or TRIVAGO. At least those apps work!!
I am loving this app
by sarath padarthi on 2019/08/06 05:48
Best prices in every single department no extra fees pretty straight forward with very good price
Priceline App
by greeneyedsallee on 2019/08/06 01:41
I just booked a flight with Priceline and it was soon easy. The best thing is that I got the ticket for less than I was anticipating to pay....this app Rocks!
Love Price line
by tagstudio on 2019/08/06 00:04
I am the Queen if Priceline it my personal travel agent!!
All in one app!
by Raja chandra Pratap Varma on 2019/08/05 22:58
Love the deals these guys provide and app is ease of use.
Glitchy
by Tuc05597 on 2019/08/05 13:19
My friend and I made several attempts to buy our plane tickets and it kept giving us an error msg. I called customer service and they kept saying it was a price change or flights were probably not available. I waited a wk (today) to buy the same tickets and it worked
Show resort fees up front
by markbyrn on 2019/08/05 11:52
Priceline doesn't live up to their name as mandatory resort fees are not shown until you get to the final reservation page. For example, the app touted a $95 rate at the Venetian in Las Vegas but the total price was actually $166 with the $51 resort "hotel fee" tacked on at the checkout page. They could readily include the resort fee into the search listing and until they do, it's useless for price comparisons.
Thieves 👎🏽👎🏽👎🏽👎🏽
by 325?$78(;.-23)&& on 2019/08/05 09:34
After I paid to Priceline for changing my ticket someone from Priceline called and just add 200$ to my bill and called it “Fare changes “ I checked with the airline and there was no fare changes . Priceline ,com policy is to lie and steal money from her customers. Shame on you !
Always pays off
by dnavarr0 on 2019/08/05 05:28
Priceline is my go to cite and it never fails!!! Always come thru on my 2 min warnings planing event
No customer loyalty
by JusstsayN on 2019/08/05 02:07
As a loyal customer of Priceline I am so sad that I trusted them to put me in a great location and hotel but after reading the reviews of the hotel: having roaches bedbugs, that it’s dirty filthy with broken fixtures. Just terrible I cannot get a cancellation, it’s insane! This is the last time I’m ever using Priceline. -10⭐️
Be careful about cancelation policy
by Arash rajaeeyan on 2019/08/05 01:43
This app is big scam In many cases they change the price in par screen and add stuff like resort fee etc or for cars airport charges so these low prices are just scam The UI is not done right (I am software developer my self) I was searching for a hotel room for specific date and after some back and forth the app changed the dates and I didn’t notice so I booked for a wrong date right after booking I noticed the different date in confirmation page so I called them to fix it and they told me they can’t cancel only hotel can do it and after I called the hotel they told me the booking is done through this 3rd party Chinese company and they should cancel it !!! Obviously they send me back to Priceline Don’t use this app, to book use it to search but book directly with hotels / airlines / car rentals or other honest apps
Great savings
by jbob123a on 2019/08/04 19:44
We’ve gotten great savings through Priceline. It’s actually fun snd exciting to use as well.
Priceline should test their app
by CERTAIN OF THIS on 2019/08/04 19:28
To begin the calendar interface is unpredictable. Wish to book a flight to London Heathrow, the roll out does not list type of flight. One May guess that lower cost flights are tourist, but the more costly flight don’t list business, first, or other alternates. Return to sender.
Great deals!
by nes8423 on 2019/08/04 14:56
I travel a lot for work and sometimes last minute. And last minute flights are usually very expensive. Priceline is such a stress reliever! Love the deals! So far, I’ve had good luck with finding cheap flights for the day and time I need to leave.
Helluva App
by KPEE25 on 2019/08/04 00:42
Best prices online
True Savings
by Miss Ohio 18 on 2019/08/03 16:24
This site as you will see researches almost every other company right in front of your eyes... Yes true savings!!!!
Priceline is wonderful
by anieceaniece on 2019/08/03 15:05
Ever since I started using Priceline I’ve been able to go on more trips due to the pricing deals. Thank you so much Priceline for all the deals every time, couldn’t be any happier.
Good App, Bad Company
by JR89149 on 2019/08/03 14:40
There was an emergency at the hotel I booked and they would not let us check in. Nobody at Priceline will even answer the phone. If cost is all you care about, this is app is for you, if customer service is important, I would recommend looking elsewhere. After 8 hours nobody had even answered my email- their preferred method of contact.
Thieves
by zwerry on 2019/08/03 14:12
I have been a loyal customer sense 2010, recommending their services to my friends and family. Over the past two years that has all changed . This is the 3rd time priceline has taken my money without giving me a service, leaving me with nothing. Priceline has pretty much screwed me over for lack of better words. On more than one occasion Priceline has had deals on there website and app that are not actually available, yet they they have charged my card leaving me with nothing now I have to wait 8-15 business days for my refund to be processed. Not only have they blamed me for not using a credit card next they blame the bank and I will be seeing my money back to me in enough time when all reality they need to take responsibility and update her apps they don’t have offers that are outdated. Not only will they Blame you for using a debit card but they will also blame your bank or the hotel before even beginning to take responsibility. When ever I have called there costumer service, they just blame blame blame, and do nothing to fix the situation or make it better, THEY DO NOT CARE ABOUT THERE CLIENTS. It’s not my fault I used a debit card it’s not my banks fault for having to refund MY MONEY it’s Priceline’s fault for having a deal that is outdated and still taking my money..I’ve given priceline so many chances but this is the last straw and stay away from Priceline. They have lost a loyal customer.
Super deal!
by Bodisartha on 2019/08/03 12:17
I booked a flight through Priceline that was $150 cheaper than if I had went through United Airlines website. Sweet deal!
Pointless app
by Bob1387Million on 2019/08/03 09:56
The searches don’t even take place in the place. It opens a Safari window when you search, and most times you have to re-enter the search parameters when you get there. Absolutely pointless app.
Horrible experience
by &!!!?grr on 2019/08/03 05:17
Hotels are sold out- but still on the site. Total waste of my time and feels like a ‘ bait and switch’ scam
Unsatisfying
by munoz021 on 2019/08/02 22:48
I use Priceline for many trips, I’m never discounted and I feel Priceline does nothing for your loyal customers while your competition gives great rates and deals constantly!!! I’m really considering not using Priceline any more!!! Please feel free to contact me
Trash this app; Use their desktop website instead
by Bill-from-SF on 2019/08/02 18:50
I almost never write negative reviews, but this app is trash: (1) when you try to enter your credit card: on entering your address, it only allows you to enter your street address -- not your apartment # (if any), not your city and state; it keeps rejecting you on that point, << so you are prevented from entering a credit card (??) >>; (2) on entering the app, you select your targeted date, then select the hotel (OK so far); then if you want to select a different hotel and click ‘go back’ it << changes your date to today’s date >>, so if you don’t notice that, you are selecting a hotel for not your desired date but today’s date -- and you get socked with charges for that. I then called Priceline for 1/2 hour to try to resolve all that ^ , but they said “No, the charges all stand.” So frustrating!
They don’t care about loyal customers
by Link4421 on 2019/08/02 14:09
I have been a customer for years and have literally spent many thousands of dollars on flights, hotels, and rental cars. I booked a reservation last night for a hotel this weekend and because of extenuating circumstances needed to reduce the number of days I was staying from 2 to 1. Their policy is that a full cancellation incurs the first night’s fee if less than 2 days prior to the stay. I booked less than 12 hours ago (hard to cancel within 2 days!) and simply want to modify my length of stay. I’d have to pay anyway to stay the single night, but they forced me to do a full cancellation rather than modify my stay. Priceline is more interested in the $200 they just made through my forced cancellation than keeping a formerly loyal customer who would have continued to use their service for years to come.
Priceline!
by KR5413 on 2019/08/02 01:03
Always the BEST!
App Is No Working
by Fields of Dreams on 2019/08/01 19:35
I can search flights and other travel options but when trying to search hotels the Search button does not work. It seems to want me to have location services turned on, which I refuse to do since I am not looking for a hotel near my current location.
App not working!!
by ErinicG15 on 2019/08/01 18:53
Cannot make hotel reservation at this time!!! Ugh!!!!
Does not open!!!!
by does not allow nickname on 2019/08/01 17:45
Downloaded app this morning and still hasn’t opened! I’ve never had this problem with any app before!!!!
Please fix
by Passionate 9878987 on 2019/08/01 15:57
Version 18.3 doesn’t allow me to click on search in hotel category! Please fix!
It is horrible site
by ㅉㅉㅈㅆ호내더ㅏ후ㅛ on 2019/08/01 05:04
The price line customer service is very horrible. Never ever use it. Because we can mistakes booked, my sun has mistakes pushed button. So, I called customer service, but I am very frustrated this site. I never use it!!!!
The Best
by North Shore Jamie on 2019/08/01 02:50
I have used Priceline since 2001. It is the most consistent company for best pricing, service, and choice. Thanks for the great service! James K. Haleiwa, Hawaii
They lie
by Scrapper55 on 2019/08/01 01:43
Just tried to rent a car in Los Angeles using the app. The list was quite detailed, indicating which Cars would be picked up via shuttle versus at the airport. I chose one that was supposedly able to be picked up at the airport and it was actually more money than those that would require a shuttle. Then I get the confirmation, only to find out that the pick up point is 10 minutes off the airport. In other words, a shuttle is required. And they don’t tell you this until after you get the confirmation.
DO NOT USE EXPRESS DEALS
by Liam J. W. on 2019/08/01 00:46
I used the Express Deal offer and was left STRANDED. Only after typing in all my information (which took only a few seconds) was I informed that that the Express deal was NOT in fact available. I’ve worked in enterprise software and architecture for years. This is a MAJOR flaw in their workflow. Not only did their system request and receive a auth and approval from my credit card for the full amount of the reservation (making that money inaccessible for 10-14 days), customer support (located in the Philippines) was USELESS and could have cared less about me not having a place to stay or access to MY MONEY to make other arrangements. I’ve used them for over ten years while traveling domestically and abroad. I’ll NEVER trust them again after this experience. They should be absolutely ashamed of themselves for not having a work around for stranded travelers. They’ll be hearing from my attorney for certain.
Great prices easy checking out!!
by romeoshiraz on 2019/07/31 21:06
First time using priceline referred by rental cars.com. I hope to continue using their service!! Hilda Ayala
The best service EVER !!!
by awfuladvertisement on 2019/06/20 22:34
So I tried to book with Kayak , I tried to book my flight with TripAdvisor, and a couple others. Those two gave me the biggest runaround. TripAdvisor especially. They called me after I tried to book and said there wasn’t any flights at that price but could put me on a spirit air flight for the same price. Now I’m an American Airlines guy myself , or if flying over seas like this time , I will fly Japan Airlines or Korean Air. I said no thank you , stick that spirit air and I hung up. One last try , just one last try. I downloaded Priceline App and booked my flight in under ten minutes with no hassles and the price was like a hundred dollars cheaper. Same schedule and same airlines from TripAdvisor. Oh yeah and the guy from TripAdvisor told me in order to fly American Airlines it would cost over twelve hundred dollars. Nope , it was around a hundred dollars cheaper. Priceline flights ... Best Service EVER !!! Thank you Priceline. My flight to the Philippines is all because of you.
Thieves
by zwerry on 2019/08/03 14:12
I have been a loyal customer sense 2010, recommending their services to my friends and family. Over the past two years that has all changed . This is the 3rd time priceline has taken my money without giving me a service, leaving me with nothing. Priceline has pretty much screwed me over for lack of better words. On more than one occasion Priceline has had deals on there website and app that are not actually available, yet they they have charged my card leaving me with nothing now I have to wait 8-15 business days for my refund to be processed. Not only have they blamed me for not using a credit card next they blame the bank and I will be seeing my money back to me in enough time when all reality they need to take responsibility and update her apps they don’t have offers that are outdated. Not only will they Blame you for using a debit card but they will also blame your bank or the hotel before even beginning to take responsibility. When ever I have called there costumer service, they just blame blame blame, and do nothing to fix the situation or make it better, THEY DO NOT CARE ABOUT THERE CLIENTS. It’s not my fault I used a debit card it’s not my banks fault for having to refund MY MONEY it’s Priceline’s fault for having a deal that is outdated and still taking my money..I’ve given priceline so many chances but this is the last straw and stay away from Priceline. They have lost a loyal customer.
Ridiculous, useless service
by Rmann333 on 2018/08/01 22:58
So, I booked a reservation for a car and received a confirmation from Priceline and the car rental company as well. Next day I get a call from the car rental company saying they don’t THINK they will have a car for me and will possibly not be able to tell me until I’m standing at the counter. Seriously? I’m driving out of town about 500 miles and have a deadline to meet. I then call Priceline “customer service” and through their agent and a supervisor they let me know they are not able (or interested by the sound of their voices) to help and just want to cancel the reservation. When I asked about why a reservation is not a REAL reservation, they blandly inform me that they do not have access to the car rental company’s inventory and have no idea whether a car is actually available when a reservation is made. Nor do they even make contact with the car rental companies EVER to coordinate. They just make reservations leaving the car rental companies to decide to honor the reservation or not. If the car rental company had not called me, I would have been out of luck; standing at the counter with my, uh, best intentions in my hand and no car. So I cancelled my reservation with Priceline, deleted the app and bought a plane ticket. Which was only a little more money than the car rental. Even on short notice. My summary: USELESS, RIDICULOUS, UNNECESSARY APP AND COMPANY! Caveat emptor!
Star ratings are completely made up! Don’t believe anything Priceline says!
by Smenard23 on 2019/05/08 16:13
We paid one of their Express Deals for a 2 1/2 star hotel. We got an absolute dump that wreaks of cigarette smoke, is filthy dirty, disgusting! Whole second floor room wiggles when my husband shook his foot up and down. Bed linens are dirty, bathroom has what looks like blood on the cabinets. I’m itching all over & have bites on my back. I’m not sure it’s due to mold or bug bites! Priceline stands behind their 2 1/2 star review for this hotel even though its 1 1/2 on Yelp. It’s super gross. The ceilings even in the halls show water damage. The emergency lights look like they've had a leak above as well. The ac unit makes all kinds of dying moaning noises all night. The bed feels like we’re lying on the floor. The floor is so gross that we won’t take off our shoes! I showered with flip flops on because everything is so gross. There’s hair on everything. Doesn’t look like this room has been cleaned out between guests. Pubic hair on bed sheets. The “breakfast” consists of breakfast bars & tiny muffins thrown in a basket. There’s never anyone manning the front desk. Priceline will do nothing about it. They keep saying that their standards are more strict than others & it’s a 2 1/2 star hotel. That’s absolutely bogus. Obviously this is an issue with Priceline because they’ve got a very detailed canned response for it! Don’t trust Priceline’s star ratings!
Horrible Customer Service
by DPhillips88 on 2018/01/10 17:00
I have used Priceline regularly for the last few years, booking hotel rooms through them several times a month. When there are no issues, they’re great, but the times there are issues make it unbearable. I booked a hotel using the app based on it being in a specific location, and being able to get a suite with a kitchenette at a great price. Once I received the confirmation, I realized that the hotel was located approx 20 miles away from where they showed on the map, and I had a reservation for a standard room. I was told by hotel employees that they had contacted Priceline several times regarding the incorrect information, but they had made no effort to change it. So after my family drove nearly an hour out of our way to stay in a room smaller than I had intended, I let customer service know about the incorrect information and requested a refund based on it. After a few communications with different CS reps, they have yet to acknowledge that the information was inaccurate, accept responsibility, compensate me for my inconvenience or correct the info on their site. They are intentionally deceiving their customers. Priceline’s entire purpose is to curate travel information to simplify the process for users. If I have to use other sites and apps to verify that their info is correct before using them, then they are useless to me.
Worst customer service
by jpmaze23 on 2018/10/09 18:09
I booked a hotel and made a mistake in the date. Priceline refused to refund my reservation. I called in just a few minutes after my error, they beat around the bush saying they have to call the hotel, made me wait 5 days, no one called back. I had to follow up on my own just to be told they were not going to cancel it. I’ve used Priceline for many years and to extend that kind of garbage customer satisfaction is a slap in the face, especially considering this cancellation request was escalated a week prior to the reservation, this wasn’t a last minute cancellation request. I’ve always recommended Priceline to friends and family, now I’m going to tell people to go elsewhere for failing to meet expectations and refusing to help, they refused even after I told Priceline “I’m going to rebook right after cancellation, so you’ll still have my business” no they still refused, asked for a manager and refused. Priceline your incompetence and lack of customer care has now cost you a lifetime customer. You could’ve made tons more money on my lifetime loyalty and also gained even more customers through my recommendations, but you got greed and said you practically dgaf about customer satisfaction. I’d give you negative stars if I could. This industry is far too competitive for you to treat loyal customers that way.
Ripped off on hotel bid
by Debrabully on 2019/02/21 16:53
Bid on a 3 star minimum hotel in Orlando, placed a $275 bid and was placed in a Holiday Inn that was seedy, dirty, old and outdated. The room was dirty, body hair in the bathtub, stains throughout the rooms carpet, mold in the shower/tub gout and the hair dryer was broken. I emailed Priceline immediately when we got in the room, they didn't reply until a few days later. They replied that the hotel gave us free breakfast so that was the compensation accepted for the dissatisfaction for the room. The hotel text me asking if we were happy and I told her we weren't and explained the problems in the room, she text that she couldn't refund some of the room charge because we booked through a third party/Priceline so all she could offer is a free meal which we didn't use because it was a breakfast buffet at TGIF, gross. We spent with tax and fees over $300 for one night in a maybe 1 Star Holiday Inn when we were "guaranteed" a 3 star minimum room before bidding. For that money we could have stayed at a nice Disney resort which was the level we were expecting because of the 3 star minimum we paid for. Customer service was not willing to do anything to make this right so we will never be using Priceline again and will continue to tell everyone we can about how we got ripped off by Priceline.
Easy Interface - Great Prices - Great Customer Service
by IllinoisCountryBoy on 2018/03/11 23:20
I can’t say enough good about PriceLine and the App. I have used the service numerous times, so my review is based on all of these experiences. I alway check other sources for deals and I always find the best deals on PriceLine. I have used it for business and personal vacations. But what made me actually write this review rather then just rate the app, was my recent experience with their customer service. In a rush to get a reservation done while sick and mildly medicated, I accidentally made the reservation for the wrong dates. I needed it for a week later. Once I realized my mistake, I called PriceLine directly from the app. The service rep (wish I could remember his name) was professional and friendly. He contacted the hotel for me and confirmed that they could cancel the reservation for me (it was a special deal that was supposed to be non-refundable). I received the cancellation notice seconds after getting off the phone. PriceLine went the extra mile for me, and that is why I am writing this review and gave them 5 stars. Thanks again PriceLine.
Horrible Customer Service
by 🤡🎃 on 2018/06/29 08:37
I’ve gotten a great hotel on this app, but every other hotel I’ve gotten has sucked. Don’t do the express deals if you’re going to use the app at all, they’re never what they say they are. Even the guest scores are unreliable because somehow it shows they rated it well when the review they’ve given is something along the lines of “horrible customer service” “my car was broken into” “bed bugs”. When I tried to contact Priceline about a problem with my card, they insisted that the hotel would accept a card with any name on it for incidentals. The card I booked the room with had been stolen and they were saying that I wouldn’t have to show them that card, or even a card with my name on it, just any card, even after telling them that I have seen many reviews in which people were turned away for just accidentally leaving out their middle initial for the reservation, they just repeated that any card would be fine. I then asked if I could be refunded the money I bought the hotel room with so I could put it onto another card I could show the hotel, they copy and pasted the hotels refund and cancellation policy and ended the chat.
Just another unhappy former customer.
by Mt10425 on 2018/01/20 21:07
Like others have said, issues aren’t resolved. This morning I booked a room but got the month wrong. The dates were correct. I contacted customer care chat within five minutes and asked if it was possible to change the reservation dates. They said there was a cancellation fee but would call the hotel asking them to waive their fee. No manager was available at the hotel to answer for 15 more minutes. I re-contacted PL chat 20 minutes later. The new agent read the info from the previous agent and made the call. While I waited fir an answer, I called the hotel directly and talked to the manager who had PL on hold. She stated that they had no problem waiving the fee but PL was unwilling to waive their commission. Mind you, this commission would’ve happened as soon as I made the new reservation. PL said there was nothing they could do, blaming the hotel. I asked what the cancellation fee was and the said it was the total I had paid for the room, which isn’t a fee of any sort. So, for $142, they lost any future business from me and every person I talk to. They could’ve simply allowed the change in dates, lost no money and been seen as caring about their customers. These people are greedy and stupid.
Horrible Service, Deceitful practices!
by jvaldivi87 on 2018/07/07 18:55
I bought a first class plane ticket, my credit card was charged and my flight status was booked. A month later (3 days to departure) the airline informa me that Priceline has cancelled my reservation and if I show up at the airport they won’t let me board. Called Priceline 13 times, I kept getting transferred and then their reps would just hang up on me while I waited. Then someone told me it was fixed, but on the return leg of my round trip, the airline tells me I was downgraded from first class to economy and made me pay for my bag. Again called Priceline and had to pay long distance rate and after 14 minutes on the phone the incompetent rep could not help me, I chose to pay for the bag so that I wouldn’t miss my flight because I had to show up for work the next day. Now I am giving Priceline another show, I tried booking a flight twice, the app gave me an error “unable to book but here are other amazing deals.” It didn’t book my trip (my flight does not show up in the My Trips section of the app) however I have two $1,200 charges on my credit card. Now I have to waste another 3 hours of being transferred with a dozen Priceline reps until someone is able to help me.
Flights -5; Hotels- 4 and Car Rentals - 1; CS- 1 in Car Rental Issues
by Ladyjktn on 2017/12/13 14:47
I use often. Majority of the hotels have been great. Flights have been great! Car rentals have been several issues! In July 2017 car rental issue, I booked a car for Atlanta to pick up after my flight. The car rental place double booked cars out & there was no car... was on the phone with Priceline for over 3 hours of them trying to locate a rental car, why so long you ask - they kept putting me on hold for over 45 minutes at a time then switch me to different CS people. I was supposed to have been at my destination at 10:00pm and finally out of airport rentals at 10:30pm they placed in a 5x’s the amount I had originally booked a car for! They never reimbursed as they promised! I had a 3 hour drive to my destination, NO Priceline CS failed hugely! In May 2017, car rental issues in McAlester, OK. Car Rental issues in August 2016 in McAlester, OK. I don’t advise renting a car from Priceline.
Don’t use Priceline! They are a fraud!
by everydaytraveler on 2019/06/26 16:41
I was using the app and it has a glitch. I selected the correct days at a hotel that I was already staying at. We wanted to extend the stay one extra day. I went through the process and selected the same hotel. Everything processed and a confirmation was sent. When I reviewed the confirmation it had the wrong date. The date booked was the same day that I was booking it instead of the next day. Also, I was booking this at 8 pm at the hotel. I called customer support instantly. They said they have to talk to the revenue manager at the hotel. Then I talked to the hotel and they said good luck Priceline screws everyone over period. I spent that evening and the entire next day trying to get it fixed. After hours and hours of frustration and talking to customer service that can barely speak English they said TOO BAD! Hmmm. So they are telling me because there is a glitch on their end that it is my problem. They said it was my fault because I used their website. This is unacceptable. After read all of the negative reviews I wish I read before use long this incompetent service that will rip you off. It was total BS! Do not use this app or website!
Some Bugs to Fix
by Spopish on 2018/03/10 18:51
Their customer service is less than helpful. -I booked a hotel using the Name Your Price feature in the app for what I thought was the following night because we were driving home from our trip the next day. It charges your card right away, so I assumed everything was alright. After hours of driving we got to our hotel (that I thought I booked for that night) and the less-than-friendly front desk attendant said our reservation was for the previous night. I double-checked my app, and sure enough, it was booked for the previous night. I was sure I entered the correct dates when I booked. I think there was a glitch in their app. When I called Priceline to see about a refund, they were sympathetic and said they thought it was funny that the app let me book the room after midnight. When the customer rep tried to call the hotel, the hotel wouldn’t answer. Priceline wouldn’t give me even a partial refund. How often does this happen? How much money is this company making off their app glitches? I wouldn’t use this app. I guess the old adage of talking to a person is best in this situation and I think that’s what I’ll be doing in the future.
Former Green Beret, 3 Tours Vietnam
by fuqaho on 2019/06/20 04:28
I booked my flight accidentally hitting the book flight key and then realized it was for the wrong month. Contacted Priceline and they were happy to assist me in calling both Frontier and Spirit Airlines and cancelling both round trip tickets while I was on hold. I was sweating it out but they came through for me cancelling both non-refundable tickets. I book through Priceline all the time and get the greatest deals after searching for a couple of days for flights that fit not only my budget, but also the times I want to go, plus non-stop. Furthermore, I just booked a full size vehicle through the express deal for the price of a compact. I checked out all other sites before and Priceline is the most reasonably priced, courteous customer care professionals, and most helpful of all the other sites. If you do go through Priceline, and listen to me, you’ll save time & money! “I can assure you, you won’t be disappointed!”
Pretty good but room for improvement
by rabbit fox on 2019/04/01 12:00
I have used this app a bit and mostly everything is great. The only problem I have had though was that when you filter for hotels that are pet friendly you shouldn’t get to the hotel and have to beg for them to let you stay. I took my dog on a road trip and the first stop was after 15 hours of driving. We were exhausted and ready to go to bed, but when we got there we had to beg them to let us stay which thankfully they made an exception since I was able to show them where the listing showed them as pet friendly. That was stressful, but I was willing to let it go and call it a fluke until it happened again the next evening on the next hotel stop. Fortunately the lady at the front desk also took pity on us and allowed us to stay, but we have to sneak her in and out to use the bathroom and leave the hotel so the other people who work here won’t know she’s here so again very stressful. Please make sure that if you are assigning a hotel to someone looking for pet friendly that it actually is pet friendly
Don’t waste your money or stress, this company is bogus.
by J Rocko on 2019/04/01 11:20
I booked several times through them, and twice now they have failed to complete my reservations, I just had to pay twice at the same hotel, luckily the front desk ladies were nice enough to match the price, Priceline constantly gave me the run around after wasting an hour and a half, I finally just said enough, I’ll let my bank deal with you jokers, not worth the time or effort, if you find a good deal online 9 times out of 10, show the hotel they will match it or come close. Delete this app. To the developer who responded... It wasn’t a rejection, your systems failed to correctly place me even after I paid, front desk said there was a woman waiting in her car all night because of the same issue, take better care of people that’s all I can say pal, I don’t use fakebook or any social media, so I will respectfully decline...on a side note, when I disputed the charge through my bank(since your people gave me the run around) my claims department said they get more disputes from Priceline than she has ever seen, so I’m sure you are well aware of your shortcomings, I have nothing left to say on the matter, good day.
Estafa! Robo! FRAUD
by Estafada con ticket aereo on 2018/10/01 19:28
Compre un pasaje a través de Priceline y antes de comprarlo decía: Chequear políticas de equipaje. El cual leí cuidadosamente y decía que incluida la 1era maleta de 23 kgs. Compre el pasaje y luego al llegar al aeropuerto la aerolínea me dice que el equipaje no está incluido. Tuve que pagar 150$ adicionales por la maleta y están contando lo mismo para el retorno. Llamo para Priceline y ellos dicen que ellos no se hacen responsable. Por eso me título que es una ESTAFA es un robo publicar una información para que te compren el pasaje y que luego no sea verdadera. Además el centro de servicio de este lugar es terrible no saben dan respuesta. Nunca me había sentido estafada y robada como lo ha hecho Priceline. ———— I bought a ticket through Priceline and before buying it said: Check luggage policies. Which I read carefully and said that included the 1st baggage of 23 kgs. I Bought the ticket and then upon arrival at the airport the airline tells me that luggage is not included. I had to pay an additional $ 150 for the suitcase and they are counting the same for the return. I call for Priceline and they say they are not responsible. That's why I'm calling it a Fraud and is a theft to publish an information so that they buy you the ticket and then it's not true. Also the service center of this place is terrible they do not know how to respond. I had never felt cheated and robbed like Priceline has.
Getting better
by Nowimready2 on 2017/09/04 10:13
I've been using Priceline for 15 years. Express Deals are a great way to get into a moderate to fairly high end hotel for great prices! I had 1 issue a few months ago. I had driven with moving truck to move my daughter into her apartment. I was focused on moving her and didn't make hotel reservation for me. Finally, at 11:50 pm, I'm making reservation from my phone. By the time all was confirmed, it was after midnight and the reservation had automatically changed from the Friday night I existed in to Saturday night with no way to change it back. Done deal. I was exhausted from moving all day. I spent an hour and a half on the phone to the Philippines finally getting refunded but no place to stay Friday night. That sucked, but the hotel front desk gal (who got a raving review) offered me a blanket and pillow to stay on a couch in the lobby!! Beware scheduling a reservation around the midnight hour!
App woes
by Low Shoulder on 2019/07/06 14:13
Chose to use PL due to name recognition although other discount sites were priced about the same. Round trip Delta to destination Spirit from destination. The app failed to reserve our seats on delta and we assigned the last four seats on the back row. While in route the app does not indicate boarding gate, but emails changes which for this trip changed twice. Atlanta airport is spread out, and we just happened to check departures and noticed 30 minutes before boarding that our gate had moved from A19 to F9. No email from PL...... until we were boarding. Day before returning we received an email to check in on Spirit Air tried several times to check in, but never received confirmation. While checking in we noticed that if you wait until your flight Spirit will charge extra for checked luggage which is $40 per bag(x3), then we were charged $16 per seat (x 4). As of two hours after “checking in” still had not received our boarding passes and seat confirmations. Flying Delta, Southwest or United would have cost about the same plus the apps for delta and United seem to work very welll. Do not trust the PL app if you do not fly regularly.
Worst app ever and hasn’t changed in years....
by sunpaw17 on 2019/08/16 00:32
Whenever you have stayed at a hotel, the app gives you deals to stay again and again, but it doesn’t let you do anything but accept whatever room they may have available for that deal and not any other room! “Room is guaranteed to accommodate 2 adults”. Ummm? So what about families? And WHY CAN’T I BOOK A DIFFERENT ROOM?! If you select the ‘choose’ button it takes you straight to a check out screen... great... I want to pick my room!! I need it to fit 5 and a lot of rooms don’t do that. I’m not just going to book. So I have to go to your website or better yet... NOT YOU. To book the room I want. Been like this for years... no one else complained?! I doubt it. Now your app is deleted, thank you for wasting my time yet again. Like the last time I paid for a whirlpool sweet and you just told the hotel I paid for a king and had to pay the hotel more money when I got there for it when I already paid you an extra fee over the regular king room for it. Sounds like it not uncommon and you are another apathetic business out there just waiting to scam others out of their money.
Nightmare
by ecbut on 2019/07/20 15:20
Oh if I could only give this app zero stars. I had a terrible experience attempting to book my honeymoon, of all things, through the Priceline app. I was told time and time again the flight I chose was unavailable and sent back to choose another flight, when in actuality Priceline was attempting to charge my credit card. I received no confirmations, no emails telling me there was a problem, and I never even reached the final step of booking. It wasn’t until my credit card company contacted me that I was notified of any attempted card activity. Priceline customer service insisted that the generic error for the app is “flight unavailable, choose another.” That alert was completely false in my case. I was assured all of the attempted charges would be wiped clean, but Priceline customer service said they could send no kind of email to confirm this information. I am incredibly disappointed and sad, because what should have been a joyous celebration booking a trip turned into a catastrophe. I have emailed Priceline once again to explain the entire situation and hopefully prevent this from happening to anyone else in the future.
Am in a Love/Hate relationship with Priceline
by KPI/CIB on 2019/07/13 14:09
I have been a loyal Priceline user for well over 10 years. I probably book from 50 - 75 rooms per year and every time I book, I fear that something about my trip might change. Priceline is super inflexible. Actually, they are kind of Bi-polar with a heavy bent toward inflexibility. On a rare occasion, I have been able to reschedule a room, or cancel a trip that has been changed, but for the most part, if something changes about your trip, just plan on no refund, no changes. It’s kind of like playing Russian roulette, but with four bullets in the gun. The other thing is that their prices used to beat anyone on the internet, and the bidding process worked wonderfully to get the best rate available. Recently, not so much. Prices are pretty much in line with almost every other company out there. So, if you like gambling with your money or if you are 100% sure nothing will change about your trip, then I would still use Priceline. But if there is even a small chance something might change, I would recommend someone else.
Very misleading
by Promeg on 2018/02/13 13:04
Priceline used to be a great place to get great deals until recently. The Express Deals they offer seem to be a decent deal until you select one. First off, the hotels that they say are comparable to the one you’ll be getting are actually nothing like the one you receive. I booked a 3 Star express deal that they said would be comparable to a Marriot, Hilton or Hyatt and instead got a motel that I wouldn’t even rate over 2 stars. In addition to that, when I checked in, I was told I must pay an additional $34. Priceline had informed me at the bottom of the booking conditions in tiny print that there would in fact be a mandatory fee I would have to pay. My problem with this is why did they have to put it all the way at the bottom like they were hiding it and not put it some where people could actually see it right away so you know the true cost of what your paying for. When looking at reviews for this hotel, no one had anything nice to say about it except that it was close to Universal. How it’s a 3 Star hotel is mystery to me. When calling customer service, they were unhelpful and made me even angrier.
Long time Priceline user
by Iceman079907 on 2019/04/25 11:41
I have been using Priceline and services similar since their inception. I am very grateful for the ease of use, the deals offered, and the constant improvements made. No, everything doesn’t always go the way I expect it should go but it always works out. Being a life long businessman and entrepreneur I can appreciate how much time, effort, and ingenuity go into the operations and service. I am also very appreciative of the helpful and patient customer service agents when things don’t go as planned, I could not do your job! For the people who post bad reviews for Priceline and other services like them, it might be worth lowering your expectations and look for the positive aspects of these tools and other conveniences available in our world. You might just start enjoying your life. Problems and complaints are always self generated.
No Protection Against Bedbugs!!
by kridten on 2018/06/17 03:33
My husband and I booked a hotel through Priceline so that we could attend my nephews graduation. When we arrived to the hotel, we found bedbugs on our room(some alive/ some dead). We notified the hotel staff and they refused to refund our money because we booked through Priceline. When I was waiting in the parking lot, another woman approached me and let me know that she had just found live bedbugs in her room and advised me not to stay. We knew it was not an isolated event. So, we called Priceline. They informed us that because the hotel management denied that they had bedbugs and they were not there to check that they could not refund our money ( it was a multi-night stay) I asked if they had any customer protections within their contact for live infestations and they said that they could not refund our money because the management denied the problem. We travel frequently (my husband is a pilot) and we will never use Priceline again. Thankfully, we found another hotel (not through Priceline) and they gave us a discount for our troubles. Priceline works for the hotels - not for the customers!!!
Horrible Scam Artists
by Good Bye Priceline on 2018/11/08 16:38
I have been a long time customer purchasing flights cars and hotels. I have always purchased the Trip cancellation insurance. Never needed it until today. Don’t do it folks it is a scam. The one time I finally need to change a flight and Priceline could not and would not help in any way. They sounded as if they were literally reading off a response card. I called several times hoping to get a customer service agent that would listen to the issue and try to help. Luckily I had insurance right??? One would think but wrong again. The only time the trip cancellation covers you is if you are on your death bed and in the hospital and even then you have to call them ASP in order to be covered. Very misleading. Don’t waste your money buy the better ticket if you think for a second you might have to make a change. Better yet purchase from the airline directly. Priceline told me yesterday they can’t help me they are only the middleman. Well time to cut out the middleman. Priceline you have lost a very good customer that purchases 10-20 flights a year, Hotels and rental cars.
Only a fool doesn’t use this app!
by Smith35387 on 2019/05/18 18:04
My wife and I travel quite a bit, particularly to Florida where our daughter attended college and just recently just graduated. She now lives there. We also travel overseas. Wherever we go, I would not even consider not booking though Priceline. After using other apps and even using points accumulated though the hotels themselves you will never save as much money as you do with Priceline. We are very particular where we stay and if you read the reviews of the hotels and weed though as many reviews of each hotel you can, (there’s always someone who has a gripe with something) pick one. I almost always pick their special deals as long as there is 4 stars and the reviews are mostly positive. Have been super happy with this approach! Give it a try, you won’t be sorry!
Priceline is horrible
by hdmkom on 2019/04/05 22:24
This is by far by far the worst company I’ve ever dealt with online I asked for Google to give me alive customer service number they turn you over to a robot the same robot with the same voice I put in my name phone number email I totally registered and signed then I put everything I needed for a vacation the city I’m leaving from the city I’m going to how many days how many people age the ages of the people I put in I need our hotel and flights three different times I put it in very carefully and I pressed find it for me and they just sent me back the same page that I had never filled and over and over again and when I leftA written message that I was actually talking to a human being she didn’t understand anything I said didn’t register in my email or phone number which I had signed in with and said hello to RICHARD it had recognized me yet I’m trying here for 45 minutes to get a price on the flight and nothing works and there is no real human being to talk to goodbye Priceline you lost a customer before you even got one
Awful Customer Service
by Ryan Mack the cheap guy on 2019/01/26 01:40
Booked a hotel for Wednesday and another room for Thursday. My flight was cancelled Wednesday morning. I cancelled my rooms right away ON WEDNESDAY. They didn’t call to cancel until THURSDAY even though I called the hotel personally and got them to give the okay to cancel the room on Wednesday, but Priceline needed to make the call themselves...not me. I used that God awful chat system to give them the name of the account rep at the hotel on Wednesday, but again...they waited a day to call on my behalf...the hotel didn’t cancel my reservation...why would they? Priceline admitted it was messed up and they should have called that day, even though i did their job for them, but all they could do was just apologize while I ate the $100 for the room...oh...they did offer a 5% discount on my next booking. The customer service reps also didn’t really speak English well and I kept repeating myself. After over 5 hours on line and the phone all I have is a bunch of “sorry” statements, frustration, and $100 less in my pocket. They could care less about customer service.
Great app could use a little tweak.
by What names aren't taken? on 2018/08/11 15:45
I book the same hotel off the app every week. Every week I type in the location I want. Every time it shows hotels downtown Dallas when they are 3 times the price and require a $20 Uber ride. I ask for specifics in the filter ‘distance from location’ and the first time I booked, a hotel downtown popped up I thought great and booked it. Only to find out it was not close and did not provide an airport shuttle as promised. I know first world problems, but I now know I have to scroll thru to find the hotel I want. I wish when I put in the neighborhood ‘area’ it would put that area first. And the filter does not really work because you say distance closest to and it puts you 10-15 miles away I guess those hotels must pay a premium to pop up on the top. Just a warning if you are not familiar with the area check the map, the filter does not work.
They don’t take ownership of their mistakes
by Kinzmom on 2018/09/11 13:07
I was using the app to find a hotel for a college visit for my daughter. I searched and found one on the date we needed for $90. I clicked book it and when the confirmation came through it had the current date, not the future date! Immediately called customer service. They told me that it was a no cancellation/no refund deal! (I know and I was ok with that when the app showed the right dates) she said There was nothing she could do! She said maybe call the hotel and see. So she “called the hotel” and said they would allow me to cancel and rebook for the correct date but the cost was $145! What?? Your app said $90 on the correct date now I either lose the 90 I have already paid or have to pay $145. Yes that was my only option. So because the app screwed up the date...I ended up have to pay an additional $55 for a room! I seriously will not use this app again! I could have gotten better rates through the hotel direct!!
Priceline comes thru again
by Older Dinosar on 2018/10/02 23:24
I only use Priceline for booking hotels but I’ve scored every time! In fact I don’t know when the last time was that I didn’t get a hotel thru Priceline. If you don’t have any friends or family with connections to big hotels and you don’t like to pay double for a room and you don’t like to book days or weeks in advance in case your plans change and you’d like something better than a Motel 6 or Super 8 then go thru Priceline. I’ve booked the actual hotel I want or used Express Deals and have always been happy with the results... well ok there was that time in Kanab Utah where we got an awful room but what can I say, it was Kanab. We’ve never had problems checking in or getting help in getting 1st floor rooms or rooms near elevators for my handicapped hubby.
Long time customer, very disappointed
by Hairilicious on 2018/10/28 23:30
I have been using Priceline for YEARS. I’m a hairdresser and I tell all my clients to use them as well. It had always been my go to. Not anymore. About three weeks ago I accidentally booked my hotel for the wrong weekend and called as soon as I clicked submit, realized it too late! So I called customer care. The lady was sweet. She said that she email the third party company to see if I could change the date or have my money be refunded. Mind you, I didn’t want to cancel or my money back, just to change the dates. I was willing to pay the difference. I called on a Saturday at 11ish pm. She said I would hear something back in 2-3 business days. I called back on Monday just check that my request wasn’t being forgotten. The gentleman told me that I should hear something by Wednesday or Thursday. Friday came (day before the accidental reservation) and nothing. I called and they said that the company had not replied to them. I called Saturday and the gentleman that answered took my number and went into action and said he was going to call that other company and get them on the ball right away. He calls back and tells me that I will get an email in two business days. It has been over a week. Nothing. I have email customer service. And nothing. After using them for my hotel stays for so many years, I am deleting the app and taking my business elsewhere. I feel ignored. I was patient and I was nice.
Best On The Go Get Way To Find The Cheapest Deal!
by Ding fong on 2019/02/12 15:06
I travel a lot for work and I always use Priceline if I need to get a room. I watch my close associates struggle with finding a room and then the prices are always way higher. I open up my phone, type in the town and boom within 2 minutes I can find the perfect deal. The express deals 9/10 are better hotels than I would generally buy and are generally at I price I wouldn’t normally pay for a hotel...because they are just that cheap! Once I got a 4 star suite 10th floor for only $54! If you have a problem their support center is very good at making sure you’re happy. All around this is a must have service for anyone traveling who wants to save all the cash they can! In one year I saved $2,500 on express deals.
They can be great if they want to be.
by Tony Andrin on 2019/06/15 22:42
Priceline has for the most part treated me pretty good. They have had issues for when you need to call customer service to deal with a problem that you’re having or By accidentally double booked for triple booking to get a refund can be pretty hard. They can give you a real hard time about it. They usually make you call the hotel that you double booked and ask them if they could cancel the reservation for you because Priceline won’t. What I wish Priceline would or could add would be for us to be able to use our rewards numbers for the different hotels and car rental and air fare programs offered. If they were to do that I would not have any reason to use anyone else at that point and Priceline would be the only app I would have. Thank you More then 500 rooms booked
Emergency 2 days before Christmas
by PenneeO on 2017/12/26 17:01
Booked a night at the GSR in Reno, NV. For my anniversary. When I got to Reno I couldn’t stay because of a death in the family. 2 days before Christmas, on my Anniversary and the hotel was 100% full with more people wanting a room. I figure if the hotel can rent my room then I should get a refund. The hotel manager tells me to call Agoda, who the reservation was made, if they agree to refund my money the hotel wouldn’t charge them to get a refund. I call the number the hotel gives me to explain the situation and ask that they agree to refund me my money when the room was re rented. Priceline says the hotel won’t agree and the hotel manager is saying they had a deal even before I booked a room and they will still charge Priceline even though the room was rented. Its a deal take your money and they split it with the hotel. Grand Sierra Resort blames Priceline and Priceline blames Grand Sierra Resort. The only reason I give them 1 star is because the app and review system make you select one to make a review.
Priceline Indispensable for Business Travel
by Barack O'Malley on 2019/03/27 07:50
I generally do not take time to write these reviews. This is probably my second one in ten years. That said... Priceline is the best way to secure quality hotels at the lowest prices. There is no other approximately or service that I know of that even comes close for value, ease of use and reliability. The “Express Deal” is a sure winner, especially for the 4- and 5-star hotels. For flights, the Priceline search and sort functions provide results far superior to Kayak and JustFly, while presenting equal or better prices, in my experience. For cars, Priceline also identifies some amazing rates, which can be especially indispensable if you’re not an elite member with the rental company(ies). Done.
Shatner should rethink branding his name with Priceline
by Don't believe the "sk-hype" on 2018/07/22 02:01
This company is “bush league” when it comes to customer service. I used Priceline for all my travel, 50-75 nights per year. When I needed them most, they did not come through. This is not the first time. This is a reoccurring issue. I’m done. They take your money for rooms that don’t exist, then blame the hotels when they can’t come through. They don’t understand how to handle the customer relationship, when there is a problem, they hide. They blame the hotels. Obviously, they carry no clout with the major hotels otherwise they would not hide. I’ll never trust that their bookings are solid. I am a business owner, and I hope they experience poor results to change their behavior. I also hope this review will help send customers elsewhere. There are better companies out there that “get it.” It’s unfortunate that marketing can cover for poor results. Long term, as a consumer, I hope we don’t reward companies like this. They should not survive.
Worst Customer service ever!!!
by Mariah_babie on 2019/07/02 03:26
My husband and I have been planning a road trip with our child to Washington D.C for the holiday. Through many days of saving and plans we were ready to purchase our hotels. Through confusion we made a mistake as humans do and booked my hotels a day off. So two of my hotels overlapped. IMMEDIATELY did we notice the issue and called Priceline’s customer service. We understood the policy and asked for some empathy as we had booked 4 other hotels as well and have been a loyal customer. While on the phone for over 3 hours my husband I were hung up on 4 times. And everytime we made it back to a man who said he was a senior advisor and consistently hung up. All he said was “IM NOT GOING TO KEEP GOING WITH YOU WE ARE DONE HERE” AND HUNG UP. Of course I’m frustrated and angered at TERRIBLE customer service Priceline had although they advocate in the beginning of the call for how great their agents are. I’ve never been talked to so poorly and treated so terribly by a company that has my money. Terrible terrible staff..
Pricing errors, increases, &reservations given away
by ShadowHawk1 on 2018/06/07 14:27
I used to book through Priceline for all my travels. However, now the app advertises one price and then increases it when you try to book. They prices shown are not the actual prices. Just “come in” prices. Obviously this is on purpose because they could program pricing like all the other sites/apps. Also, recently I tired to book a site even though the price went from $85 to $104 when I clicked book this rate. The app wouldn’t let me go further saying that they couldn’t find the information on this hotel deal. I had to go inside the hotel and got a rate of $93 which was better than Priceline anyway. I called Priceline and tried to book, but they won’t let you. I asked to talk to tech support and they “don’t have any”. The lady did apologize 1,000 times. I felt like they were smiling at me and saying too bad that’s the way it is and laughing. Did not get a good feeling about the company. I also booked awhile back and they gave my reservation away. I traveled hours only to find I had no place to stay. Lesson learned was that hotels can give 3rd party rooms away. Bottom line is that the company hides prices in the app, when you try to book it may or may not work. Customer service will apologize and say there’s nothing they can do. You can’t book through them on the phone nor report any issues with their app.
Worst site ever
by G3h5 on 2019/07/27 05:38
When you book express deal they are not providing you with same level hotel. I booked 2 1/2 hotel like holiday inn or best western but I was put in red roof. Everybody knows this is not the same quality hotel. I had two children with me and I was afraid for my security. When I called to see what possible we can do I received the worst service ever. I was told that there is nothing they can do - I can’t be refunded; I can’t receive a hotel that I paid for and I can’t talk to a manager. The woman was so rude that she was putting me on mute every time I’m trying to explain her my problem. I started to ask her questions on purpose and every time she spoke she would not answer my questions just to prove that she is not even listening. I had never ever had so bad experience. I’m speechless when comes to their customers service. It was so bad that it’s beyond every explanation. Priceline became really a bad option. I will never use them again
Express deals almost always awful
by Hajjmama on 2019/03/20 13:06
The app works great and I have used it a lot. Always useful to find hotels near me wherever I am. I can get past minute lodging unless it is very late at night. It would be nice to improve the ability to find something after midnight. Sometimes when you are on the road, you need that. I need to give myself a huge reminder that the express deals are almost always super crappy. The hotels are almost always a step down from what is advertised. I have had to cancel a booking in more than one occasion because the express deal hotel was run down or felt unsafe. So note to self: pay more, know what you are getting yourself into. In sum: the app works great but the express deal features tend not to deliver a quality experience.
Priceline has a horrible costumer service
by DanielVa81 on 2018/02/13 22:07
I attempt to book a flight for my 93 years old father . There is no option on the app, or site to request for wheelchair services , which is very discriminatory to the elderly , and handicap . At to make the experience more unpleasant , I book the flight with my best friends credit card , he was right next to me when price line called to confirm his information the agent had a really bad ascent , we couldn’t understand her so she repeat her self, she said thank you and Hang up in our face . I got an email saying my flight was cancelled , when we attempt to all the costumer services , there is no one to answer . This is the first and last time I ever use this company . I purchase my dad’s flight with cheapoair for 120 more , no drama , we got the call from cheapoair to confirm the owner of the credit card used , and everything was successfully processed . Stay away from Priceline even if you have to pay more .
DO NOT USE EXPRESS DEALS
by Liam J. W. on 2019/08/01 00:46
I used the Express Deal offer and was left STRANDED. Only after typing in all my information (which took only a few seconds) was I informed that that the Express deal was NOT in fact available. I’ve worked in enterprise software and architecture for years. This is a MAJOR flaw in their workflow. Not only did their system request and receive a auth and approval from my credit card for the full amount of the reservation (making that money inaccessible for 10-14 days), customer support (located in the Philippines) was USELESS and could have cared less about me not having a place to stay or access to MY MONEY to make other arrangements. I’ve used them for over ten years while traveling domestically and abroad. I’ll NEVER trust them again after this experience. They should be absolutely ashamed of themselves for not having a work around for stranded travelers. They’ll be hearing from my attorney for certain.
Do your research!
by DIA Linn on 2019/05/21 13:34
For the most part I’ve had good experiences. The first bad experience was a 3 star hotel,per Priceline, in MN that was really a 1.5 star per the hotel. It was so rundown, but I should have researched through the hotel before booking. I thought it was probably a fluke and didn’t give it another thought until this past weekend. I booked a hotel...based not only on stars, price, but mainly the shuttle to the airport. Hotel was nice, price was good...shuttle nonexistent except on Friday and Saturday after 3 pm. My flight left at 10 am...so I had to get a cab. So, from now on I will research the hotel on the hotel website and I will never book a best deal since there is no way to verify any information, and I can not trust that Priceline is providing accurate information. The difference in the price after having to add the cab, could have gone somewhere closer and possibly nicer. Now I know.
Disappointed
by Site v Agent ... agent wins on 2018/03/13 21:35
Buyer beware...even though you may select how many adults and children and search, the prices that come up and you pay is double occupancy only for most all-inclusives. Searched for an all-inclusive in Mexico for 2 adults and 1 child, 15. Found the place our group is going and booked a standard room with 1 double bed and a king bed. Turns out the room is for double occupancy and my daughter was not included even though the search came up with a selection that even said “recommended for your party”, my party being 3 people - or so I thought. So, the trip is in <3 weeks and Priceline tells me to contact hotel and hotel tells me to contact Priceline. Contact #3 and Priceline contacts the resort and the quote for my daughter is almost what I am paying for my husband and I for 6 nights. Still working through it but soo disappointed in what I consider to be a misleading and false site. Will be using a travel agent from now on.
It’s a terrible booking system AND phone service
by Ur face 2 on 2018/12/08 03:46
I was attempting to book a hotel reservation for a night in the future and when I was looking through the hotels the app booked me for a hotel room on the night I was booking it instead of the future date I selected. I called the hotel to change my reservation to the day I was attempted to book on and they said there was nothing they could, they told me to contact Priceline. So I called priceline to speak to someone over the phone, I was on hold for over 50mins without anyone answering, there wasn’t a message staying the lines were closed or how long I would be waiting. SO NOT ONLY did I have a problem with booking my reservation, I could even speak to someone over the phone. This is the worst hotel reservation and customer service I’ve ever received. There was an opinion to give no stars I would’ve done that, in my opinion this app/company doesn’t even deserve 1 Star.
Best App for travel always
by Hypcounselor on 2018/04/08 03:38
The name your own price option for hotels always gets me a better deal than I can find anywhere else and on nice rooms. Priceline checks out the hotels for adequacy and they are usually big name chains, but you truly can’t get better deals anywhere. The name your own price for rental cars is easy too, but typically the prices are similar to the prices listed. As far as air, I wouldn’t risk it as the timing and connections are too unpredictable. I prefer to plan that and am willing to pay more to do so, so wouldn’t use this app for flights, but if you are more flexible than I, you will definitely get a deal... And the app itself is super easy to use... I’m a Priceline fan for sure...
Rating Trends
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All Versions
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Current Version (18.4.1)
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App name
priceline: hotels, Cars & More
Description
Get exclusive app-only hotel deals, discounts on rental cars, and cheap flights all in one place, with the priceline app. Join millions of happy travelers who book great deals with us every day - download now! 3 reasons you’ll love using the priceline.com app: 1. Access to exclusive hotel deals found only on the app. 2. Everything you need in one place - low-priced hotels, cheap rental cars and discounted flights. 3. Personalized, relevant hotel recommendations - we have the travel deals that matter to you. Our app is rated as Best App for Travelers by Travel + Leisure! SERIOUS SAVINGS You’ll save up to 60% off with Express Deals® and even more with Name Your Own price®. Seriously. Plus, you can save even more with hotel deals you can only find in our app. SEARCH, FIND, BOOK Finding the perfect one is easy as pie. Search by city, address or point of interest to book the most conveniently located hotels and rental cars. As you search more, we uncover even more deals just for you. QUICK & EASY Want to book in a matter of seconds? Our app features super-quick travel booking, especially when you’re signed in! We do fast well. rental CAR DEALS Hit the road with rental car deals on 22 brands in 28,000+ locations. That’s how we roll. CHEAP flights Travel across the globe with super deals on thousands of domestic and international flights across the globe. Pace yourself. TRAVEL BUDDY Easily access and make changes to your trip wherever you are with our My Trips feature. Need to check your booking on the go? Get all of your reservation and travel info right on your phone, even if you booked on your computer and even if you don't have service! My Trips works offline, too. Like magic. Our app has your back. And it’s watching your wallet, too. Download now! priceline is part of Booking Holdings, which includes leading online travel brands such as Booking.com, Agoda, Kayak & OpenTable.
Literally the only way I book rooms
by Madpeople808 on 2019/08/23 05:16
Usually about 30% cheaper then hotels.com. And the specials are out of this world. This app makes it super easy to browse deals, book rooms, and save your itinerary to your wallet. Anyone who doesn’t use Priceline and likes to travel is throwing money away. Loyal customer for life.
Great Prices
by Do The Deal Wil on 2019/08/23 02:24
Priceline has ALWAYS given me great prices and I NEVER have any problems with cars, hotel stays, or flights. There is no other App that I will use.
Excellent
by mei ling g on 2019/08/22 23:51
My ONLY way of booking flights and hotels
Life is easy using Priceline
by MasterAssassin77 on 2019/08/22 18:21
Don’t be panic just arrive where you want and let them find u best offer to stay with best price
Always the best deal!
by Cruziangirl on 2019/08/22 11:29
I travel at least three times a year and I have been using Priceline for as far back as I remember. It is streamlined and easy to use.
Brad Langton
by Humbow man on 2019/08/22 02:34
Priceline appears to be incrementally getting better than the best at this in their class they are. Easy to maneuver and the properties are spot on in relation to their star ranking.
Love them
by Nini 220 on 2019/08/22 02:02
❤️ The best rental app
Not good
by ococici on 2019/08/22 00:15
Book something, yet something completely different!
Traveling Alaskan
by guy in Ak on 2019/08/21 22:07
Priceline is my first place to look when I have a trip to plan for. 90% of the time it is the only place I look at. However, there are times they just don’t have what I am looking for and then I go to AirBNB or hotels.com. But I always start with PRICELINE. They have been great over the years of travel I have been using them for ?? Maybe 20 years and will continue. Guy
Don’t waste your time or money
by Shayluvsboxers on 2019/08/21 15:57
I am honestly taken back by how pitiful this “company” is. MOST OF THE HOTELS LISTED SHOULD NOT EVEN BE AN OPTION! THEY VIOLATE THE HEALTH CODE INSPECTIONS and are absolute DUMPS. (Open and exposes wires at a 3.5 star hotel, broken lights with wires, unkept parking lots, trash bags piled in hallways, smoking rooms, crickets and bugs ALL OVER the hotel, the list goes on...) Let’s not forget to mention that customer service isn’t worth reaching out to because all you will get is constant stalling on the phone from a representative. Priceline is hands down the worst booking service for trips or vacations. Don’t waste your time or money on this app, it is disgusting how little they care about providing quality service.
TERRIBLE CUSTOMER SERVICE
by CaptainScooter3 on 2019/08/21 03:40
So I recently gave Priceline a try figuring I was going to get a great deal. Well I couldn’t have been more wrong. I was charged by Priceline for my stay and again at the hotel. I only realized this two weeks later when going through my statement. Called Priceline and they refused to give me a refund because “we don’t do that, that’s not how it works.” STAY FAR FAR AWAY FROM PRICELINE!!! They do not care about building relationships with their customers they only care about the transaction. If Priceline would have worked with me I would have used them again but now seeing how they do business I will never use them again and I will warn everyone I know to stay far away from this terrible business. Oh and side note the hotel charged me less than Priceline charged. I would have received a better rate dealing directly with the hotel, who would have thought that.
Awesome
by Fleenessa13 on 2019/08/20 20:15
Love the easy of using the Priceline app and I love the money I save at the same time
Best rates at the end of the day
by Mlbfromwcbc on 2019/08/20 04:05
Other apps try to give you free stuff that still ends up costing more per night. I’ve found Priceline to have the best deals overall.
So simple & efficient
by Aiphoto on 2019/08/20 01:55
Love it!
Only site I use , travel a lot for work
by 50cents uncle on 2019/08/20 00:26
Works well
Last minute
by nsnshshshsh on 2019/08/20 00:00
Best price, great hotel, efficient
Mss.
by Dlabella on 2019/08/19 02:52
Awesome service! Thank you...
Excellent experience!
by 庄重的承诺 on 2019/08/18 23:17
Very good App!
Love Priceline
by IamReceiving2018 on 2019/08/18 02:37
I’ve checked probably almost every hotel search engine, (Hotwire, Travelocity, Trivago, Expedia, etc) and Priceline is ALWAYS the cheapest! App works great too and I get 10% off deals quite often. Would definitely recommend.
Cheap flight
by Machette001 on 2019/08/17 20:37
Was looking for a cheap flight and this really helped financially. Thank you so much!
Making my reservation
by angelawesome 1 on 2019/08/17 20:35
I love the app for priceline because it’s simple ,easy and they give you lots of tips and that information.
JJashi
by JJashi on 2019/08/17 19:34
Way back then Priceline was our go to. We use to get great hotel rooms for our buck. Now, it’s a hit or miss & sadly lately it has been a miss!!
Great Rooms
by fitlife88 on 2019/08/17 16:57
I love Priceline. They always have such great deals. I love that they give you several options to choose from. Express deal, name your price, etc. I haven’t had any real problems with them. I feel confident that if I did they would take care the issue right away.
Priceline is a horrible company!
by ALunaLena on 2019/08/17 01:08
I arrived to my hotel last night, and realized, I accidentally booked it for the night before. Unfortunately, they were not able to give me a room, because they were completely booked. I called customer service, and they told me that the only thing they could do was call the manager of the hotel in the morning, to see if they would be willing to refund my money. I immediately drove to my bank to deposit the last $120 I had, so that I could book another room someplace else. I made the horrible mistake, of trying to book on Priceline again, and as I tried to book one, it wasn’t accepted. However, I kept getting denied other places. This brought me back to my bank account balance. I returned to my bank app to check it, and found that my account had been cleared and was negative $3. I proceeded to check my transaction history, and Priceline charged me $184.98 for a room they never confirmed! I never received an email confirmation for any booking, but they sure had no problem taking my money for one. So there I was, with no hotel room, and planning on driving to Utah for my uncles funeral in the next few days. So then I had to call Priceline back, and they told me, that the only thing that they could do for me, was call my bank in the morning, to try to get my charges expedited back to me. So, even though they took my money, they couldn’t get me in a room, and I ended up sleeping in my car. The next morning, I immediately went to the first hotel that I booked the wrong night for to talk to the manager personally about refunding my charges before calling priceline. When I spoke to the manager, he told me that he actually has no part of the decision to refund my money, and that it was all up to Priceline. I proceeded to call Priceline anyways, and they kept me online for about 20 minutes and I was hung up on supposedly by an accident, and had to call back only to find out that they denied my refund. I proceeded to try and deal with my second issue, and was accidentally hung up on a second time by them. I refused to give up, and called back again, as they called my bank. On a three way call, my bank representative asked them to fax a paper over to them with specific information that included my debit card number. It was a recorded call, and the person working for my bank specifically said three different times on the call that my debit card number needed to be on the fax. So I waited in my car for 45 minutes, and I received a phone call back from my bank saying that they received the fax but the Priceline worker did not put the debit card number on it even after specifically being told to do so three different times, on a recorded phone call. so there I was calling Priceline back again for only the 10th or more time in the last 24 hours, and believe it or not I was hung up on accidentally again for a third time. I called back again, and this time a new representative from Human Resources tells me that they can’t put my entire debit card number on the fax, yet that is what my bank needs to have this done. If this was the case, then why didn’t the last representative tell me this? I have wasted so much of my time and money with this company and I will never ever use them again, and I hope no one ever has to go through the horrible experience I went through in the last 24 hours with them. I lost $400 to Priceline charges, and I slept in my car. Eventually my $184 will be returned to my account but I needed it now as my travel money on my way to my to my uncles funeral. I deleted the app, and will never do business with this company again. Watch out for this shady business. All of the hangup calls and the horrible way that I was treated in my situation was a nightmare and I hope it saves others from making the same mistake of doing business with them.
Excellent app
by Sunfarer on 2019/08/17 00:59
I’ve been using Priceline for decades ! The taxes and fees part is a bit out of control but the convenience of seeing available options is pretty great. 😊
Price line were we win win
by tersino on 2019/08/16 21:50
Thanks
Great Deals Except if you get a Smoking Room
by Family o' 4 on 2019/08/16 13:17
As the title says, you’ll easily find good deals. But the process for making sure that “deal” doesn’t mean you get stuck in a smoking room isn’t clear. That should be a pretty clear delineation in the app when asthma and allergies abound.
Frustrating but finally booked
by TravelchicNotOften on 2019/08/16 01:38
I tried several times unsuccessfully to book a trip. After uploading all of my info, in the final process, it kept saying the flight was unavailable, even after it had been offered as an option. Ended up getting a flight, but of course had to pay more than the original 10-15 attempts.
Worst app ever and hasn’t changed in years....
by sunpaw17 on 2019/08/16 00:32
Whenever you have stayed at a hotel, the app gives you deals to stay again and again, but it doesn’t let you do anything but accept whatever room they may have available for that deal and not any other room! “Room is guaranteed to accommodate 2 adults”. Ummm? So what about families? And WHY CAN’T I BOOK A DIFFERENT ROOM?! If you select the ‘choose’ button it takes you straight to a check out screen... great... I want to pick my room!! I need it to fit 5 and a lot of rooms don’t do that. I’m not just going to book. So I have to go to your website or better yet... NOT YOU. To book the room I want. Been like this for years... no one else complained?! I doubt it. Now your app is deleted, thank you for wasting my time yet again. Like the last time I paid for a whirlpool sweet and you just told the hotel I paid for a king and had to pay the hotel more money when I got there for it when I already paid you an extra fee over the regular king room for it. Sounds like it not uncommon and you are another apathetic business out there just waiting to scam others out of their money.
Priceline helped me hide from a dragon
by Zorbitearth on 2019/08/15 23:23
One time a dragon was attacking me. I quickly booked an Express Deal for a nearby hotel on my Priceline app and hid from the dragon in the pool. Thanks Priceline!
Service
by jaycylover on 2019/08/15 20:58
Very quick and easy to find great service Thank you
Sleep Inn
by "ROCK4385" on 2019/08/15 12:28
My congratulations on this “SUPER!” application, that actually I did have great savings from the booking on the subject of Hotels in the area of Hollywood City, Florida. I recommend this application to others persons if you want to get bargains and savings for Hotels, car rentals, and flights.
I need my money back
by priceline is a shame on 2019/08/15 03:54
You advertised a 4 star and booked me in a 3 star. It’s a shame. I have been using Priceline for a while, this is my last one and I will spread the bad news
App review
by Swolder on 2019/08/15 00:28
Great app. Great deals on hotels
Poor customer service
by SouthFLborn on 2019/08/14 21:07
I have called plenty of times and I kid you not every time I get transferred 4 or more times to someone that does not deal with what I’m asking. Then eventually they hang up. The blood is boiling.
Fave app
by SunshineBell1981 on 2019/08/14 20:20
I’ve used Priceline for YEARS! And they ALWAYS have thee best deals! I will continue to use Priceline as my booking app
Love this app!
by LBC via TX on 2019/08/14 11:42
Even better than the actual desktop site, I love it and it’s simplicity!
Love it!
by Rebel.Marie on 2019/08/14 03:51
Been using since 2015! Always get the best deals! Loyalty member! Keep it up Priceline! No other app for hotel deals compares! Love it!
Convenient and Easy to Use App
by Tripline74 on 2019/08/14 01:13
I’ve used the Priceline app a lot and I find it very functional, easy to use, and convenient.
My Favorite
by Ohaillin on 2019/08/13 23:28
Priceline is my favorite site to find great prices on hotels. I especially appreciate the reviews.
Love this App!
by "G" mom on 2019/08/13 23:12
I travel a ton with work and I always use Priceline! I find the best deals and never have any problems!
Review
by Robert Wittenberg on 2019/08/13 16:24
Fast, simple and easy!
Great app
by Lolade90 on 2019/08/13 15:01
Always find the best deals!
Unreliable
by Blunt review on 2019/08/13 09:06
Have used this company multiple times . Was very good but tonight makes my second time having to be stranded due to no rooms available with a hotel that is partnered through their company . Disappointed and frustrated with this being TWICE
Worst Express deal (total ripoff)
by ashathomas23 on 2019/08/13 08:17
I was checking for hotels near universal Hollywood and saw an amazing express deal for 3star hotel for $93 per night. The lowest price of the hotel they were showing in the option was $113. So I went ahead and made the booking and the price came up to $240 with tax( no cancellation). I got the hotel which was mentioned as $113, I immediately checked the price in Priceline itself and was surprised to see that the same hotel was for $102 and with tax I would get it for $249 with cancellation till 1 day before. Also the recent yelp reviews for that hotel was horrible. So for 9$ I got a hotel which is not good and totally no refund at all. What a great deal!!! Priceline mislead the information to show that there would be atleast 22% saving, but in reality the saving was only 3-4%. Don’t be fooled by them!
Non functional
by Dustelor on 2019/08/13 00:53
Purchased trip insurance for my last flight. Frontier says I didn’t. So they, or Priceline or both are lying.
Great hack for college students
by Kimgpg on 2019/08/12 16:57
I am a college student, but frequently visit SoCal. This app always has the cheapest last minute flight prices! I love it! Just wish they would offer some sort of loyalty program since I use it so much. Awesome app!
New User Approval
by dvslice on 2019/08/11 21:14
So far so good!
Never again
by dealseeker22 on 2019/08/11 19:15
Never book with Priceline. They don’t honor best price guarantee-it’s basically full of small print and you can never use it. I saw several customers when picking up rental cars who had some small print and basically lost their money. My own experience, the day I went to get my rental car, there was a 30% better price, but Priceline could not honor the cheaper price, spoke with customer service who just tried to explain the fine print. No help. Then I returned my car a day early and the rental company said I would pay $60 less-they gave me a receipt. But Priceline kept it, their contracts were the price was the price up front. They are basically making all this money off us. DO NOT USE PRICELINE, YOU WILL MISS OUT IN ALL THE SAVINGS the rental car companies give you. Trust me.
Love and use often
by HealthyMe! on 2019/08/11 17:20
With all the influx of information and competition in this area, Priceline does it best in organization, ease of navigation, and performance. Allows one to get in; book; and get out really quick!! For me, time is money!!!
Horrible stay
by NaVa0725# on 2019/08/10 21:09
I will not ever use Priceline again their practices are unethical and no one accepts accountability. After a horrible experience with a hotel stay I never received the call I was promised. When I disputed the bill with my credit card company they were finally able to get someone to respond only because it hit them in the pocket not because my horrible experience was ever addressed.
Sold Out Offers Are Frustrating!!
by Mike Knox101 on 2019/08/10 19:11
Over and over, I’m finding sold out offers and it’s a frustrating waste of time. I’ve used Priceline for years without this issue. PLEASE remove those offers or label them as sold out!
Worth the booking!
by fulmerj on 2019/08/10 16:49
Talk about getting deals!? This is it. Get on here now and grab yours now!!!!
Taking my money without offering any service
by alhajjujj on 2019/08/10 15:25
I stop using Priceline. I had a bad experience with them and no more trust them . I made a reservation for 2 flights for me and my kid , l paid 485$ . I called the costumer service and asked her to cancel my reservation before my flight departure that international call with them did cost me around 30$ ...the customer service lady did understand and l missed the flight. l called them after the flight , they promised me that they will give me my money back after taking cancellation fee but they have taken all my money which means not just cancelation fee! . I was a customer since 2010 but no more. Taking 485 $ with on service is not fair at all.
Priceline is Awesome!!
by Tampagamecock on 2019/08/10 00:23
We live Priceline - use it all the time!!
Over represented, over priced, and under delivered!
by preemovelly on 2019/08/09 15:54
Priceline has fell short of all expectations and past experiences. I was sold what was advertised as a 4 star Hotel/resort and arrived to a 2 Star crack house at best. This has been a trend with Priceline this year. Last year everything I booked was exactly as it was advertised. This is why I remained a loyal customer. This year everything I purchase has some unnecessary hidden fees and is NOT what was advertised. The last two hotels I rented through Priceline was 4star rated and one was labeled a resort. NOT! The one in Philadelphia was a homeless shelter (yes it was a place that housed the desolate). Too much to list, although I will make note of the fact it was an extended stay with no dishes, no amenities or no clean linen(yes we had to sign up for towels and linen, I felt like I was in prison getting my state issued linen and supplies). The so called resort in Arizona was a hole in the wall dive at best. They tacked on a total of $93 a night extra in fees and we received nothing. Bringing it to $170 a night for a room advertised on Priceline at $63 a night. Those fees were basically cause we showed up. This so called resort had nothing in the room. NO MICROWAVE , NO FRIDGE, NO BREAKFAST! We even had to buy are own batteries for the remote after we asked and nobody came with any. I’ve stayed in better roach motels. Priceline should go back to up front pricing and quality places to stay. They have let me down on 4 consecutive occasions this year. I WILL NOT continue to be victimized by Priceline. Things have changed for the worse. The last two hotels were so bad I had to waist money and find somewhere else for us to stay. They were filthy and the atmosphere was loud and unsafe. These places were so Horrible a refund is the only thing that I will entertain from Priceline. They are liars, they advertise 4star and sell you 2star. Don’t trust Priceline I am very disappointed in this service. It has consistently went downhill!!!
New app
by Fivestartraveler on 2019/08/09 14:40
I felt like the old app had a better lay out for seeing photos when scrolling through hotels. The new photos are smaller and do not catch my eye as easy. I do like the new feature on the express deals where if someone has booked that deal you can see the hotel that was picked, that saves a ton less research for me! Overall, Priceline always saves me money and that is much appreciated!!
Wrong card
by traveller5115 on 2019/08/08 21:41
I booked a hotel for business with my business card. My personal card is on file because I use this website a lot for vacations. So I put my business card in to book two hotel rooms. I know I put in my business card. Somehow it got mixed up and they charged my personal card. So their screw up turned into a big problem for me. I on the road out thousands of dollars. I called support and they said “ we can’t do anything about it”. So this company can make a mistake and just tell the user go to hell its your problem. Some guy named James just quit contact with me when I started drilling him with questions about this. This will be the last time I use this website. I book months of hotels for multiple people at a time. I’m donee with Priceline forever!
Gibson
by gonvdet on 2019/08/08 18:58
Good 1971
NEVER USE THEM THEY RIP PEOPLE OFF
by noteveragainnotme on 2019/08/08 02:49
They ripped us off and took our money. Left us with no place to stay. I will never ever book with them again. Going to another company for our travel accommodations.
Hotels
by Hope Scopie on 2019/08/07 21:11
Very quick and easy to find a hotel to surprise my husband for our Anniversary!
Overall Helpful
by Gjmoney7 on 2019/08/07 17:44
Used the daily deals they select hotel for you at discounted rate. Prove to be the best deal I could get after hours of research. Content with with hotel booked. App was easy enough to navigate and booking process was quick and easy.
Keepin mo cash
by cheapskate cindy on 2019/08/07 17:09
You guys booked for 1/2 the asking rate! What’s Not to LOVE bout that? Keep it up hotel booking whisperers!
Good deals
by Justplaincracker on 2019/08/07 01:44
I like Priceline but have had no luck resetting my password in over 2 years. Jane
App is GARBAGE!!
by JoeBiggz911 on 2019/08/06 23:08
Every time I do a search on the app it takes me to my browser where I have to put in my info all over again only to be told there are no matches. Then I go to the website and have to do the same song and dance again to get results. Just go with KAYAK or TRIVAGO. At least those apps work!!
I am loving this app
by sarath padarthi on 2019/08/06 05:48
Best prices in every single department no extra fees pretty straight forward with very good price
Priceline App
by greeneyedsallee on 2019/08/06 01:41
I just booked a flight with Priceline and it was soon easy. The best thing is that I got the ticket for less than I was anticipating to pay....this app Rocks!
Love Price line
by tagstudio on 2019/08/06 00:04
I am the Queen if Priceline it my personal travel agent!!
All in one app!
by Raja chandra Pratap Varma on 2019/08/05 22:58
Love the deals these guys provide and app is ease of use.
Glitchy
by Tuc05597 on 2019/08/05 13:19
My friend and I made several attempts to buy our plane tickets and it kept giving us an error msg. I called customer service and they kept saying it was a price change or flights were probably not available. I waited a wk (today) to buy the same tickets and it worked
Show resort fees up front
by markbyrn on 2019/08/05 11:52
Priceline doesn't live up to their name as mandatory resort fees are not shown until you get to the final reservation page. For example, the app touted a $95 rate at the Venetian in Las Vegas but the total price was actually $166 with the $51 resort "hotel fee" tacked on at the checkout page. They could readily include the resort fee into the search listing and until they do, it's useless for price comparisons.
Thieves 👎🏽👎🏽👎🏽👎🏽
by 325?$78(;.-23)&& on 2019/08/05 09:34
After I paid to Priceline for changing my ticket someone from Priceline called and just add 200$ to my bill and called it “Fare changes “ I checked with the airline and there was no fare changes . Priceline ,com policy is to lie and steal money from her customers. Shame on you !
Always pays off
by dnavarr0 on 2019/08/05 05:28
Priceline is my go to cite and it never fails!!! Always come thru on my 2 min warnings planing event
No customer loyalty
by JusstsayN on 2019/08/05 02:07
As a loyal customer of Priceline I am so sad that I trusted them to put me in a great location and hotel but after reading the reviews of the hotel: having roaches bedbugs, that it’s dirty filthy with broken fixtures. Just terrible I cannot get a cancellation, it’s insane! This is the last time I’m ever using Priceline. -10⭐️
Be careful about cancelation policy
by Arash rajaeeyan on 2019/08/05 01:43
This app is big scam In many cases they change the price in par screen and add stuff like resort fee etc or for cars airport charges so these low prices are just scam The UI is not done right (I am software developer my self) I was searching for a hotel room for specific date and after some back and forth the app changed the dates and I didn’t notice so I booked for a wrong date right after booking I noticed the different date in confirmation page so I called them to fix it and they told me they can’t cancel only hotel can do it and after I called the hotel they told me the booking is done through this 3rd party Chinese company and they should cancel it !!! Obviously they send me back to Priceline Don’t use this app, to book use it to search but book directly with hotels / airlines / car rentals or other honest apps
Great savings
by jbob123a on 2019/08/04 19:44
We’ve gotten great savings through Priceline. It’s actually fun snd exciting to use as well.
Priceline should test their app
by CERTAIN OF THIS on 2019/08/04 19:28
To begin the calendar interface is unpredictable. Wish to book a flight to London Heathrow, the roll out does not list type of flight. One May guess that lower cost flights are tourist, but the more costly flight don’t list business, first, or other alternates. Return to sender.
Great deals!
by nes8423 on 2019/08/04 14:56
I travel a lot for work and sometimes last minute. And last minute flights are usually very expensive. Priceline is such a stress reliever! Love the deals! So far, I’ve had good luck with finding cheap flights for the day and time I need to leave.
Helluva App
by KPEE25 on 2019/08/04 00:42
Best prices online
True Savings
by Miss Ohio 18 on 2019/08/03 16:24
This site as you will see researches almost every other company right in front of your eyes... Yes true savings!!!!
Priceline is wonderful
by anieceaniece on 2019/08/03 15:05
Ever since I started using Priceline I’ve been able to go on more trips due to the pricing deals. Thank you so much Priceline for all the deals every time, couldn’t be any happier.
Good App, Bad Company
by JR89149 on 2019/08/03 14:40
There was an emergency at the hotel I booked and they would not let us check in. Nobody at Priceline will even answer the phone. If cost is all you care about, this is app is for you, if customer service is important, I would recommend looking elsewhere. After 8 hours nobody had even answered my email- their preferred method of contact.
Thieves
by zwerry on 2019/08/03 14:12
I have been a loyal customer sense 2010, recommending their services to my friends and family. Over the past two years that has all changed . This is the 3rd time priceline has taken my money without giving me a service, leaving me with nothing. Priceline has pretty much screwed me over for lack of better words. On more than one occasion Priceline has had deals on there website and app that are not actually available, yet they they have charged my card leaving me with nothing now I have to wait 8-15 business days for my refund to be processed. Not only have they blamed me for not using a credit card next they blame the bank and I will be seeing my money back to me in enough time when all reality they need to take responsibility and update her apps they don’t have offers that are outdated. Not only will they Blame you for using a debit card but they will also blame your bank or the hotel before even beginning to take responsibility. When ever I have called there costumer service, they just blame blame blame, and do nothing to fix the situation or make it better, THEY DO NOT CARE ABOUT THERE CLIENTS. It’s not my fault I used a debit card it’s not my banks fault for having to refund MY MONEY it’s Priceline’s fault for having a deal that is outdated and still taking my money..I’ve given priceline so many chances but this is the last straw and stay away from Priceline. They have lost a loyal customer.
Super deal!
by Bodisartha on 2019/08/03 12:17
I booked a flight through Priceline that was $150 cheaper than if I had went through United Airlines website. Sweet deal!
Pointless app
by Bob1387Million on 2019/08/03 09:56
The searches don’t even take place in the place. It opens a Safari window when you search, and most times you have to re-enter the search parameters when you get there. Absolutely pointless app.
Horrible experience
by &!!!?grr on 2019/08/03 05:17
Hotels are sold out- but still on the site. Total waste of my time and feels like a ‘ bait and switch’ scam
Unsatisfying
by munoz021 on 2019/08/02 22:48
I use Priceline for many trips, I’m never discounted and I feel Priceline does nothing for your loyal customers while your competition gives great rates and deals constantly!!! I’m really considering not using Priceline any more!!! Please feel free to contact me
Trash this app; Use their desktop website instead
by Bill-from-SF on 2019/08/02 18:50
I almost never write negative reviews, but this app is trash: (1) when you try to enter your credit card: on entering your address, it only allows you to enter your street address -- not your apartment # (if any), not your city and state; it keeps rejecting you on that point, << so you are prevented from entering a credit card (??) >>; (2) on entering the app, you select your targeted date, then select the hotel (OK so far); then if you want to select a different hotel and click ‘go back’ it << changes your date to today’s date >>, so if you don’t notice that, you are selecting a hotel for not your desired date but today’s date -- and you get socked with charges for that. I then called Priceline for 1/2 hour to try to resolve all that ^ , but they said “No, the charges all stand.” So frustrating!
They don’t care about loyal customers
by Link4421 on 2019/08/02 14:09
I have been a customer for years and have literally spent many thousands of dollars on flights, hotels, and rental cars. I booked a reservation last night for a hotel this weekend and because of extenuating circumstances needed to reduce the number of days I was staying from 2 to 1. Their policy is that a full cancellation incurs the first night’s fee if less than 2 days prior to the stay. I booked less than 12 hours ago (hard to cancel within 2 days!) and simply want to modify my length of stay. I’d have to pay anyway to stay the single night, but they forced me to do a full cancellation rather than modify my stay. Priceline is more interested in the $200 they just made through my forced cancellation than keeping a formerly loyal customer who would have continued to use their service for years to come.
Priceline!
by KR5413 on 2019/08/02 01:03
Always the BEST!
App Is No Working
by Fields of Dreams on 2019/08/01 19:35
I can search flights and other travel options but when trying to search hotels the Search button does not work. It seems to want me to have location services turned on, which I refuse to do since I am not looking for a hotel near my current location.
App not working!!
by ErinicG15 on 2019/08/01 18:53
Cannot make hotel reservation at this time!!! Ugh!!!!
Does not open!!!!
by does not allow nickname on 2019/08/01 17:45
Downloaded app this morning and still hasn’t opened! I’ve never had this problem with any app before!!!!
Please fix
by Passionate 9878987 on 2019/08/01 15:57
Version 18.3 doesn’t allow me to click on search in hotel category! Please fix!
It is horrible site
by ㅉㅉㅈㅆ호내더ㅏ후ㅛ on 2019/08/01 05:04
The price line customer service is very horrible. Never ever use it. Because we can mistakes booked, my sun has mistakes pushed button. So, I called customer service, but I am very frustrated this site. I never use it!!!!
The Best
by North Shore Jamie on 2019/08/01 02:50
I have used Priceline since 2001. It is the most consistent company for best pricing, service, and choice. Thanks for the great service! James K. Haleiwa, Hawaii
They lie
by Scrapper55 on 2019/08/01 01:43
Just tried to rent a car in Los Angeles using the app. The list was quite detailed, indicating which Cars would be picked up via shuttle versus at the airport. I chose one that was supposedly able to be picked up at the airport and it was actually more money than those that would require a shuttle. Then I get the confirmation, only to find out that the pick up point is 10 minutes off the airport. In other words, a shuttle is required. And they don’t tell you this until after you get the confirmation.
DO NOT USE EXPRESS DEALS
by Liam J. W. on 2019/08/01 00:46
I used the Express Deal offer and was left STRANDED. Only after typing in all my information (which took only a few seconds) was I informed that that the Express deal was NOT in fact available. I’ve worked in enterprise software and architecture for years. This is a MAJOR flaw in their workflow. Not only did their system request and receive a auth and approval from my credit card for the full amount of the reservation (making that money inaccessible for 10-14 days), customer support (located in the Philippines) was USELESS and could have cared less about me not having a place to stay or access to MY MONEY to make other arrangements. I’ve used them for over ten years while traveling domestically and abroad. I’ll NEVER trust them again after this experience. They should be absolutely ashamed of themselves for not having a work around for stranded travelers. They’ll be hearing from my attorney for certain.
Great prices easy checking out!!
by romeoshiraz on 2019/07/31 21:06
First time using priceline referred by rental cars.com. I hope to continue using their service!! Hilda Ayala
The best service EVER !!!
by awfuladvertisement on 2019/06/20 22:34
So I tried to book with Kayak , I tried to book my flight with TripAdvisor, and a couple others. Those two gave me the biggest runaround. TripAdvisor especially. They called me after I tried to book and said there wasn’t any flights at that price but could put me on a spirit air flight for the same price. Now I’m an American Airlines guy myself , or if flying over seas like this time , I will fly Japan Airlines or Korean Air. I said no thank you , stick that spirit air and I hung up. One last try , just one last try. I downloaded Priceline App and booked my flight in under ten minutes with no hassles and the price was like a hundred dollars cheaper. Same schedule and same airlines from TripAdvisor. Oh yeah and the guy from TripAdvisor told me in order to fly American Airlines it would cost over twelve hundred dollars. Nope , it was around a hundred dollars cheaper. Priceline flights ... Best Service EVER !!! Thank you Priceline. My flight to the Philippines is all because of you.
Thieves
by zwerry on 2019/08/03 14:12
I have been a loyal customer sense 2010, recommending their services to my friends and family. Over the past two years that has all changed . This is the 3rd time priceline has taken my money without giving me a service, leaving me with nothing. Priceline has pretty much screwed me over for lack of better words. On more than one occasion Priceline has had deals on there website and app that are not actually available, yet they they have charged my card leaving me with nothing now I have to wait 8-15 business days for my refund to be processed. Not only have they blamed me for not using a credit card next they blame the bank and I will be seeing my money back to me in enough time when all reality they need to take responsibility and update her apps they don’t have offers that are outdated. Not only will they Blame you for using a debit card but they will also blame your bank or the hotel before even beginning to take responsibility. When ever I have called there costumer service, they just blame blame blame, and do nothing to fix the situation or make it better, THEY DO NOT CARE ABOUT THERE CLIENTS. It’s not my fault I used a debit card it’s not my banks fault for having to refund MY MONEY it’s Priceline’s fault for having a deal that is outdated and still taking my money..I’ve given priceline so many chances but this is the last straw and stay away from Priceline. They have lost a loyal customer.
Ridiculous, useless service
by Rmann333 on 2018/08/01 22:58
So, I booked a reservation for a car and received a confirmation from Priceline and the car rental company as well. Next day I get a call from the car rental company saying they don’t THINK they will have a car for me and will possibly not be able to tell me until I’m standing at the counter. Seriously? I’m driving out of town about 500 miles and have a deadline to meet. I then call Priceline “customer service” and through their agent and a supervisor they let me know they are not able (or interested by the sound of their voices) to help and just want to cancel the reservation. When I asked about why a reservation is not a REAL reservation, they blandly inform me that they do not have access to the car rental company’s inventory and have no idea whether a car is actually available when a reservation is made. Nor do they even make contact with the car rental companies EVER to coordinate. They just make reservations leaving the car rental companies to decide to honor the reservation or not. If the car rental company had not called me, I would have been out of luck; standing at the counter with my, uh, best intentions in my hand and no car. So I cancelled my reservation with Priceline, deleted the app and bought a plane ticket. Which was only a little more money than the car rental. Even on short notice. My summary: USELESS, RIDICULOUS, UNNECESSARY APP AND COMPANY! Caveat emptor!
Star ratings are completely made up! Don’t believe anything Priceline says!
by Smenard23 on 2019/05/08 16:13
We paid one of their Express Deals for a 2 1/2 star hotel. We got an absolute dump that wreaks of cigarette smoke, is filthy dirty, disgusting! Whole second floor room wiggles when my husband shook his foot up and down. Bed linens are dirty, bathroom has what looks like blood on the cabinets. I’m itching all over & have bites on my back. I’m not sure it’s due to mold or bug bites! Priceline stands behind their 2 1/2 star review for this hotel even though its 1 1/2 on Yelp. It’s super gross. The ceilings even in the halls show water damage. The emergency lights look like they've had a leak above as well. The ac unit makes all kinds of dying moaning noises all night. The bed feels like we’re lying on the floor. The floor is so gross that we won’t take off our shoes! I showered with flip flops on because everything is so gross. There’s hair on everything. Doesn’t look like this room has been cleaned out between guests. Pubic hair on bed sheets. The “breakfast” consists of breakfast bars & tiny muffins thrown in a basket. There’s never anyone manning the front desk. Priceline will do nothing about it. They keep saying that their standards are more strict than others & it’s a 2 1/2 star hotel. That’s absolutely bogus. Obviously this is an issue with Priceline because they’ve got a very detailed canned response for it! Don’t trust Priceline’s star ratings!
Horrible Customer Service
by DPhillips88 on 2018/01/10 17:00
I have used Priceline regularly for the last few years, booking hotel rooms through them several times a month. When there are no issues, they’re great, but the times there are issues make it unbearable. I booked a hotel using the app based on it being in a specific location, and being able to get a suite with a kitchenette at a great price. Once I received the confirmation, I realized that the hotel was located approx 20 miles away from where they showed on the map, and I had a reservation for a standard room. I was told by hotel employees that they had contacted Priceline several times regarding the incorrect information, but they had made no effort to change it. So after my family drove nearly an hour out of our way to stay in a room smaller than I had intended, I let customer service know about the incorrect information and requested a refund based on it. After a few communications with different CS reps, they have yet to acknowledge that the information was inaccurate, accept responsibility, compensate me for my inconvenience or correct the info on their site. They are intentionally deceiving their customers. Priceline’s entire purpose is to curate travel information to simplify the process for users. If I have to use other sites and apps to verify that their info is correct before using them, then they are useless to me.
Worst customer service
by jpmaze23 on 2018/10/09 18:09
I booked a hotel and made a mistake in the date. Priceline refused to refund my reservation. I called in just a few minutes after my error, they beat around the bush saying they have to call the hotel, made me wait 5 days, no one called back. I had to follow up on my own just to be told they were not going to cancel it. I’ve used Priceline for many years and to extend that kind of garbage customer satisfaction is a slap in the face, especially considering this cancellation request was escalated a week prior to the reservation, this wasn’t a last minute cancellation request. I’ve always recommended Priceline to friends and family, now I’m going to tell people to go elsewhere for failing to meet expectations and refusing to help, they refused even after I told Priceline “I’m going to rebook right after cancellation, so you’ll still have my business” no they still refused, asked for a manager and refused. Priceline your incompetence and lack of customer care has now cost you a lifetime customer. You could’ve made tons more money on my lifetime loyalty and also gained even more customers through my recommendations, but you got greed and said you practically dgaf about customer satisfaction. I’d give you negative stars if I could. This industry is far too competitive for you to treat loyal customers that way.
Ripped off on hotel bid
by Debrabully on 2019/02/21 16:53
Bid on a 3 star minimum hotel in Orlando, placed a $275 bid and was placed in a Holiday Inn that was seedy, dirty, old and outdated. The room was dirty, body hair in the bathtub, stains throughout the rooms carpet, mold in the shower/tub gout and the hair dryer was broken. I emailed Priceline immediately when we got in the room, they didn't reply until a few days later. They replied that the hotel gave us free breakfast so that was the compensation accepted for the dissatisfaction for the room. The hotel text me asking if we were happy and I told her we weren't and explained the problems in the room, she text that she couldn't refund some of the room charge because we booked through a third party/Priceline so all she could offer is a free meal which we didn't use because it was a breakfast buffet at TGIF, gross. We spent with tax and fees over $300 for one night in a maybe 1 Star Holiday Inn when we were "guaranteed" a 3 star minimum room before bidding. For that money we could have stayed at a nice Disney resort which was the level we were expecting because of the 3 star minimum we paid for. Customer service was not willing to do anything to make this right so we will never be using Priceline again and will continue to tell everyone we can about how we got ripped off by Priceline.
Easy Interface - Great Prices - Great Customer Service
by IllinoisCountryBoy on 2018/03/11 23:20
I can’t say enough good about PriceLine and the App. I have used the service numerous times, so my review is based on all of these experiences. I alway check other sources for deals and I always find the best deals on PriceLine. I have used it for business and personal vacations. But what made me actually write this review rather then just rate the app, was my recent experience with their customer service. In a rush to get a reservation done while sick and mildly medicated, I accidentally made the reservation for the wrong dates. I needed it for a week later. Once I realized my mistake, I called PriceLine directly from the app. The service rep (wish I could remember his name) was professional and friendly. He contacted the hotel for me and confirmed that they could cancel the reservation for me (it was a special deal that was supposed to be non-refundable). I received the cancellation notice seconds after getting off the phone. PriceLine went the extra mile for me, and that is why I am writing this review and gave them 5 stars. Thanks again PriceLine.
Horrible Customer Service
by 🤡🎃 on 2018/06/29 08:37
I’ve gotten a great hotel on this app, but every other hotel I’ve gotten has sucked. Don’t do the express deals if you’re going to use the app at all, they’re never what they say they are. Even the guest scores are unreliable because somehow it shows they rated it well when the review they’ve given is something along the lines of “horrible customer service” “my car was broken into” “bed bugs”. When I tried to contact Priceline about a problem with my card, they insisted that the hotel would accept a card with any name on it for incidentals. The card I booked the room with had been stolen and they were saying that I wouldn’t have to show them that card, or even a card with my name on it, just any card, even after telling them that I have seen many reviews in which people were turned away for just accidentally leaving out their middle initial for the reservation, they just repeated that any card would be fine. I then asked if I could be refunded the money I bought the hotel room with so I could put it onto another card I could show the hotel, they copy and pasted the hotels refund and cancellation policy and ended the chat.
Just another unhappy former customer.
by Mt10425 on 2018/01/20 21:07
Like others have said, issues aren’t resolved. This morning I booked a room but got the month wrong. The dates were correct. I contacted customer care chat within five minutes and asked if it was possible to change the reservation dates. They said there was a cancellation fee but would call the hotel asking them to waive their fee. No manager was available at the hotel to answer for 15 more minutes. I re-contacted PL chat 20 minutes later. The new agent read the info from the previous agent and made the call. While I waited fir an answer, I called the hotel directly and talked to the manager who had PL on hold. She stated that they had no problem waiving the fee but PL was unwilling to waive their commission. Mind you, this commission would’ve happened as soon as I made the new reservation. PL said there was nothing they could do, blaming the hotel. I asked what the cancellation fee was and the said it was the total I had paid for the room, which isn’t a fee of any sort. So, for $142, they lost any future business from me and every person I talk to. They could’ve simply allowed the change in dates, lost no money and been seen as caring about their customers. These people are greedy and stupid.
Horrible Service, Deceitful practices!
by jvaldivi87 on 2018/07/07 18:55
I bought a first class plane ticket, my credit card was charged and my flight status was booked. A month later (3 days to departure) the airline informa me that Priceline has cancelled my reservation and if I show up at the airport they won’t let me board. Called Priceline 13 times, I kept getting transferred and then their reps would just hang up on me while I waited. Then someone told me it was fixed, but on the return leg of my round trip, the airline tells me I was downgraded from first class to economy and made me pay for my bag. Again called Priceline and had to pay long distance rate and after 14 minutes on the phone the incompetent rep could not help me, I chose to pay for the bag so that I wouldn’t miss my flight because I had to show up for work the next day. Now I am giving Priceline another show, I tried booking a flight twice, the app gave me an error “unable to book but here are other amazing deals.” It didn’t book my trip (my flight does not show up in the My Trips section of the app) however I have two $1,200 charges on my credit card. Now I have to waste another 3 hours of being transferred with a dozen Priceline reps until someone is able to help me.
Flights -5; Hotels- 4 and Car Rentals - 1; CS- 1 in Car Rental Issues
by Ladyjktn on 2017/12/13 14:47
I use often. Majority of the hotels have been great. Flights have been great! Car rentals have been several issues! In July 2017 car rental issue, I booked a car for Atlanta to pick up after my flight. The car rental place double booked cars out & there was no car... was on the phone with Priceline for over 3 hours of them trying to locate a rental car, why so long you ask - they kept putting me on hold for over 45 minutes at a time then switch me to different CS people. I was supposed to have been at my destination at 10:00pm and finally out of airport rentals at 10:30pm they placed in a 5x’s the amount I had originally booked a car for! They never reimbursed as they promised! I had a 3 hour drive to my destination, NO Priceline CS failed hugely! In May 2017, car rental issues in McAlester, OK. Car Rental issues in August 2016 in McAlester, OK. I don’t advise renting a car from Priceline.
Don’t use Priceline! They are a fraud!
by everydaytraveler on 2019/06/26 16:41
I was using the app and it has a glitch. I selected the correct days at a hotel that I was already staying at. We wanted to extend the stay one extra day. I went through the process and selected the same hotel. Everything processed and a confirmation was sent. When I reviewed the confirmation it had the wrong date. The date booked was the same day that I was booking it instead of the next day. Also, I was booking this at 8 pm at the hotel. I called customer support instantly. They said they have to talk to the revenue manager at the hotel. Then I talked to the hotel and they said good luck Priceline screws everyone over period. I spent that evening and the entire next day trying to get it fixed. After hours and hours of frustration and talking to customer service that can barely speak English they said TOO BAD! Hmmm. So they are telling me because there is a glitch on their end that it is my problem. They said it was my fault because I used their website. This is unacceptable. After read all of the negative reviews I wish I read before use long this incompetent service that will rip you off. It was total BS! Do not use this app or website!
Some Bugs to Fix
by Spopish on 2018/03/10 18:51
Their customer service is less than helpful. -I booked a hotel using the Name Your Price feature in the app for what I thought was the following night because we were driving home from our trip the next day. It charges your card right away, so I assumed everything was alright. After hours of driving we got to our hotel (that I thought I booked for that night) and the less-than-friendly front desk attendant said our reservation was for the previous night. I double-checked my app, and sure enough, it was booked for the previous night. I was sure I entered the correct dates when I booked. I think there was a glitch in their app. When I called Priceline to see about a refund, they were sympathetic and said they thought it was funny that the app let me book the room after midnight. When the customer rep tried to call the hotel, the hotel wouldn’t answer. Priceline wouldn’t give me even a partial refund. How often does this happen? How much money is this company making off their app glitches? I wouldn’t use this app. I guess the old adage of talking to a person is best in this situation and I think that’s what I’ll be doing in the future.
Former Green Beret, 3 Tours Vietnam
by fuqaho on 2019/06/20 04:28
I booked my flight accidentally hitting the book flight key and then realized it was for the wrong month. Contacted Priceline and they were happy to assist me in calling both Frontier and Spirit Airlines and cancelling both round trip tickets while I was on hold. I was sweating it out but they came through for me cancelling both non-refundable tickets. I book through Priceline all the time and get the greatest deals after searching for a couple of days for flights that fit not only my budget, but also the times I want to go, plus non-stop. Furthermore, I just booked a full size vehicle through the express deal for the price of a compact. I checked out all other sites before and Priceline is the most reasonably priced, courteous customer care professionals, and most helpful of all the other sites. If you do go through Priceline, and listen to me, you’ll save time & money! “I can assure you, you won’t be disappointed!”
Pretty good but room for improvement
by rabbit fox on 2019/04/01 12:00
I have used this app a bit and mostly everything is great. The only problem I have had though was that when you filter for hotels that are pet friendly you shouldn’t get to the hotel and have to beg for them to let you stay. I took my dog on a road trip and the first stop was after 15 hours of driving. We were exhausted and ready to go to bed, but when we got there we had to beg them to let us stay which thankfully they made an exception since I was able to show them where the listing showed them as pet friendly. That was stressful, but I was willing to let it go and call it a fluke until it happened again the next evening on the next hotel stop. Fortunately the lady at the front desk also took pity on us and allowed us to stay, but we have to sneak her in and out to use the bathroom and leave the hotel so the other people who work here won’t know she’s here so again very stressful. Please make sure that if you are assigning a hotel to someone looking for pet friendly that it actually is pet friendly
Don’t waste your money or stress, this company is bogus.
by J Rocko on 2019/04/01 11:20
I booked several times through them, and twice now they have failed to complete my reservations, I just had to pay twice at the same hotel, luckily the front desk ladies were nice enough to match the price, Priceline constantly gave me the run around after wasting an hour and a half, I finally just said enough, I’ll let my bank deal with you jokers, not worth the time or effort, if you find a good deal online 9 times out of 10, show the hotel they will match it or come close. Delete this app. To the developer who responded... It wasn’t a rejection, your systems failed to correctly place me even after I paid, front desk said there was a woman waiting in her car all night because of the same issue, take better care of people that’s all I can say pal, I don’t use fakebook or any social media, so I will respectfully decline...on a side note, when I disputed the charge through my bank(since your people gave me the run around) my claims department said they get more disputes from Priceline than she has ever seen, so I’m sure you are well aware of your shortcomings, I have nothing left to say on the matter, good day.
Estafa! Robo! FRAUD
by Estafada con ticket aereo on 2018/10/01 19:28
Compre un pasaje a través de Priceline y antes de comprarlo decía: Chequear políticas de equipaje. El cual leí cuidadosamente y decía que incluida la 1era maleta de 23 kgs. Compre el pasaje y luego al llegar al aeropuerto la aerolínea me dice que el equipaje no está incluido. Tuve que pagar 150$ adicionales por la maleta y están contando lo mismo para el retorno. Llamo para Priceline y ellos dicen que ellos no se hacen responsable. Por eso me título que es una ESTAFA es un robo publicar una información para que te compren el pasaje y que luego no sea verdadera. Además el centro de servicio de este lugar es terrible no saben dan respuesta. Nunca me había sentido estafada y robada como lo ha hecho Priceline. ———— I bought a ticket through Priceline and before buying it said: Check luggage policies. Which I read carefully and said that included the 1st baggage of 23 kgs. I Bought the ticket and then upon arrival at the airport the airline tells me that luggage is not included. I had to pay an additional $ 150 for the suitcase and they are counting the same for the return. I call for Priceline and they say they are not responsible. That's why I'm calling it a Fraud and is a theft to publish an information so that they buy you the ticket and then it's not true. Also the service center of this place is terrible they do not know how to respond. I had never felt cheated and robbed like Priceline has.
Getting better
by Nowimready2 on 2017/09/04 10:13
I've been using Priceline for 15 years. Express Deals are a great way to get into a moderate to fairly high end hotel for great prices! I had 1 issue a few months ago. I had driven with moving truck to move my daughter into her apartment. I was focused on moving her and didn't make hotel reservation for me. Finally, at 11:50 pm, I'm making reservation from my phone. By the time all was confirmed, it was after midnight and the reservation had automatically changed from the Friday night I existed in to Saturday night with no way to change it back. Done deal. I was exhausted from moving all day. I spent an hour and a half on the phone to the Philippines finally getting refunded but no place to stay Friday night. That sucked, but the hotel front desk gal (who got a raving review) offered me a blanket and pillow to stay on a couch in the lobby!! Beware scheduling a reservation around the midnight hour!
App woes
by Low Shoulder on 2019/07/06 14:13
Chose to use PL due to name recognition although other discount sites were priced about the same. Round trip Delta to destination Spirit from destination. The app failed to reserve our seats on delta and we assigned the last four seats on the back row. While in route the app does not indicate boarding gate, but emails changes which for this trip changed twice. Atlanta airport is spread out, and we just happened to check departures and noticed 30 minutes before boarding that our gate had moved from A19 to F9. No email from PL...... until we were boarding. Day before returning we received an email to check in on Spirit Air tried several times to check in, but never received confirmation. While checking in we noticed that if you wait until your flight Spirit will charge extra for checked luggage which is $40 per bag(x3), then we were charged $16 per seat (x 4). As of two hours after “checking in” still had not received our boarding passes and seat confirmations. Flying Delta, Southwest or United would have cost about the same plus the apps for delta and United seem to work very welll. Do not trust the PL app if you do not fly regularly.
Worst app ever and hasn’t changed in years....
by sunpaw17 on 2019/08/16 00:32
Whenever you have stayed at a hotel, the app gives you deals to stay again and again, but it doesn’t let you do anything but accept whatever room they may have available for that deal and not any other room! “Room is guaranteed to accommodate 2 adults”. Ummm? So what about families? And WHY CAN’T I BOOK A DIFFERENT ROOM?! If you select the ‘choose’ button it takes you straight to a check out screen... great... I want to pick my room!! I need it to fit 5 and a lot of rooms don’t do that. I’m not just going to book. So I have to go to your website or better yet... NOT YOU. To book the room I want. Been like this for years... no one else complained?! I doubt it. Now your app is deleted, thank you for wasting my time yet again. Like the last time I paid for a whirlpool sweet and you just told the hotel I paid for a king and had to pay the hotel more money when I got there for it when I already paid you an extra fee over the regular king room for it. Sounds like it not uncommon and you are another apathetic business out there just waiting to scam others out of their money.
Nightmare
by ecbut on 2019/07/20 15:20
Oh if I could only give this app zero stars. I had a terrible experience attempting to book my honeymoon, of all things, through the Priceline app. I was told time and time again the flight I chose was unavailable and sent back to choose another flight, when in actuality Priceline was attempting to charge my credit card. I received no confirmations, no emails telling me there was a problem, and I never even reached the final step of booking. It wasn’t until my credit card company contacted me that I was notified of any attempted card activity. Priceline customer service insisted that the generic error for the app is “flight unavailable, choose another.” That alert was completely false in my case. I was assured all of the attempted charges would be wiped clean, but Priceline customer service said they could send no kind of email to confirm this information. I am incredibly disappointed and sad, because what should have been a joyous celebration booking a trip turned into a catastrophe. I have emailed Priceline once again to explain the entire situation and hopefully prevent this from happening to anyone else in the future.
Am in a Love/Hate relationship with Priceline
by KPI/CIB on 2019/07/13 14:09
I have been a loyal Priceline user for well over 10 years. I probably book from 50 - 75 rooms per year and every time I book, I fear that something about my trip might change. Priceline is super inflexible. Actually, they are kind of Bi-polar with a heavy bent toward inflexibility. On a rare occasion, I have been able to reschedule a room, or cancel a trip that has been changed, but for the most part, if something changes about your trip, just plan on no refund, no changes. It’s kind of like playing Russian roulette, but with four bullets in the gun. The other thing is that their prices used to beat anyone on the internet, and the bidding process worked wonderfully to get the best rate available. Recently, not so much. Prices are pretty much in line with almost every other company out there. So, if you like gambling with your money or if you are 100% sure nothing will change about your trip, then I would still use Priceline. But if there is even a small chance something might change, I would recommend someone else.
Very misleading
by Promeg on 2018/02/13 13:04
Priceline used to be a great place to get great deals until recently. The Express Deals they offer seem to be a decent deal until you select one. First off, the hotels that they say are comparable to the one you’ll be getting are actually nothing like the one you receive. I booked a 3 Star express deal that they said would be comparable to a Marriot, Hilton or Hyatt and instead got a motel that I wouldn’t even rate over 2 stars. In addition to that, when I checked in, I was told I must pay an additional $34. Priceline had informed me at the bottom of the booking conditions in tiny print that there would in fact be a mandatory fee I would have to pay. My problem with this is why did they have to put it all the way at the bottom like they were hiding it and not put it some where people could actually see it right away so you know the true cost of what your paying for. When looking at reviews for this hotel, no one had anything nice to say about it except that it was close to Universal. How it’s a 3 Star hotel is mystery to me. When calling customer service, they were unhelpful and made me even angrier.
Long time Priceline user
by Iceman079907 on 2019/04/25 11:41
I have been using Priceline and services similar since their inception. I am very grateful for the ease of use, the deals offered, and the constant improvements made. No, everything doesn’t always go the way I expect it should go but it always works out. Being a life long businessman and entrepreneur I can appreciate how much time, effort, and ingenuity go into the operations and service. I am also very appreciative of the helpful and patient customer service agents when things don’t go as planned, I could not do your job! For the people who post bad reviews for Priceline and other services like them, it might be worth lowering your expectations and look for the positive aspects of these tools and other conveniences available in our world. You might just start enjoying your life. Problems and complaints are always self generated.
No Protection Against Bedbugs!!
by kridten on 2018/06/17 03:33
My husband and I booked a hotel through Priceline so that we could attend my nephews graduation. When we arrived to the hotel, we found bedbugs on our room(some alive/ some dead). We notified the hotel staff and they refused to refund our money because we booked through Priceline. When I was waiting in the parking lot, another woman approached me and let me know that she had just found live bedbugs in her room and advised me not to stay. We knew it was not an isolated event. So, we called Priceline. They informed us that because the hotel management denied that they had bedbugs and they were not there to check that they could not refund our money ( it was a multi-night stay) I asked if they had any customer protections within their contact for live infestations and they said that they could not refund our money because the management denied the problem. We travel frequently (my husband is a pilot) and we will never use Priceline again. Thankfully, we found another hotel (not through Priceline) and they gave us a discount for our troubles. Priceline works for the hotels - not for the customers!!!
Horrible Scam Artists
by Good Bye Priceline on 2018/11/08 16:38
I have been a long time customer purchasing flights cars and hotels. I have always purchased the Trip cancellation insurance. Never needed it until today. Don’t do it folks it is a scam. The one time I finally need to change a flight and Priceline could not and would not help in any way. They sounded as if they were literally reading off a response card. I called several times hoping to get a customer service agent that would listen to the issue and try to help. Luckily I had insurance right??? One would think but wrong again. The only time the trip cancellation covers you is if you are on your death bed and in the hospital and even then you have to call them ASP in order to be covered. Very misleading. Don’t waste your money buy the better ticket if you think for a second you might have to make a change. Better yet purchase from the airline directly. Priceline told me yesterday they can’t help me they are only the middleman. Well time to cut out the middleman. Priceline you have lost a very good customer that purchases 10-20 flights a year, Hotels and rental cars.
Only a fool doesn’t use this app!
by Smith35387 on 2019/05/18 18:04
My wife and I travel quite a bit, particularly to Florida where our daughter attended college and just recently just graduated. She now lives there. We also travel overseas. Wherever we go, I would not even consider not booking though Priceline. After using other apps and even using points accumulated though the hotels themselves you will never save as much money as you do with Priceline. We are very particular where we stay and if you read the reviews of the hotels and weed though as many reviews of each hotel you can, (there’s always someone who has a gripe with something) pick one. I almost always pick their special deals as long as there is 4 stars and the reviews are mostly positive. Have been super happy with this approach! Give it a try, you won’t be sorry!
Priceline is horrible
by hdmkom on 2019/04/05 22:24
This is by far by far the worst company I’ve ever dealt with online I asked for Google to give me alive customer service number they turn you over to a robot the same robot with the same voice I put in my name phone number email I totally registered and signed then I put everything I needed for a vacation the city I’m leaving from the city I’m going to how many days how many people age the ages of the people I put in I need our hotel and flights three different times I put it in very carefully and I pressed find it for me and they just sent me back the same page that I had never filled and over and over again and when I leftA written message that I was actually talking to a human being she didn’t understand anything I said didn’t register in my email or phone number which I had signed in with and said hello to RICHARD it had recognized me yet I’m trying here for 45 minutes to get a price on the flight and nothing works and there is no real human being to talk to goodbye Priceline you lost a customer before you even got one
Awful Customer Service
by Ryan Mack the cheap guy on 2019/01/26 01:40
Booked a hotel for Wednesday and another room for Thursday. My flight was cancelled Wednesday morning. I cancelled my rooms right away ON WEDNESDAY. They didn’t call to cancel until THURSDAY even though I called the hotel personally and got them to give the okay to cancel the room on Wednesday, but Priceline needed to make the call themselves...not me. I used that God awful chat system to give them the name of the account rep at the hotel on Wednesday, but again...they waited a day to call on my behalf...the hotel didn’t cancel my reservation...why would they? Priceline admitted it was messed up and they should have called that day, even though i did their job for them, but all they could do was just apologize while I ate the $100 for the room...oh...they did offer a 5% discount on my next booking. The customer service reps also didn’t really speak English well and I kept repeating myself. After over 5 hours on line and the phone all I have is a bunch of “sorry” statements, frustration, and $100 less in my pocket. They could care less about customer service.
Great app could use a little tweak.
by What names aren't taken? on 2018/08/11 15:45
I book the same hotel off the app every week. Every week I type in the location I want. Every time it shows hotels downtown Dallas when they are 3 times the price and require a $20 Uber ride. I ask for specifics in the filter ‘distance from location’ and the first time I booked, a hotel downtown popped up I thought great and booked it. Only to find out it was not close and did not provide an airport shuttle as promised. I know first world problems, but I now know I have to scroll thru to find the hotel I want. I wish when I put in the neighborhood ‘area’ it would put that area first. And the filter does not really work because you say distance closest to and it puts you 10-15 miles away I guess those hotels must pay a premium to pop up on the top. Just a warning if you are not familiar with the area check the map, the filter does not work.
They don’t take ownership of their mistakes
by Kinzmom on 2018/09/11 13:07
I was using the app to find a hotel for a college visit for my daughter. I searched and found one on the date we needed for $90. I clicked book it and when the confirmation came through it had the current date, not the future date! Immediately called customer service. They told me that it was a no cancellation/no refund deal! (I know and I was ok with that when the app showed the right dates) she said There was nothing she could do! She said maybe call the hotel and see. So she “called the hotel” and said they would allow me to cancel and rebook for the correct date but the cost was $145! What?? Your app said $90 on the correct date now I either lose the 90 I have already paid or have to pay $145. Yes that was my only option. So because the app screwed up the date...I ended up have to pay an additional $55 for a room! I seriously will not use this app again! I could have gotten better rates through the hotel direct!!
Priceline comes thru again
by Older Dinosar on 2018/10/02 23:24
I only use Priceline for booking hotels but I’ve scored every time! In fact I don’t know when the last time was that I didn’t get a hotel thru Priceline. If you don’t have any friends or family with connections to big hotels and you don’t like to pay double for a room and you don’t like to book days or weeks in advance in case your plans change and you’d like something better than a Motel 6 or Super 8 then go thru Priceline. I’ve booked the actual hotel I want or used Express Deals and have always been happy with the results... well ok there was that time in Kanab Utah where we got an awful room but what can I say, it was Kanab. We’ve never had problems checking in or getting help in getting 1st floor rooms or rooms near elevators for my handicapped hubby.
Long time customer, very disappointed
by Hairilicious on 2018/10/28 23:30
I have been using Priceline for YEARS. I’m a hairdresser and I tell all my clients to use them as well. It had always been my go to. Not anymore. About three weeks ago I accidentally booked my hotel for the wrong weekend and called as soon as I clicked submit, realized it too late! So I called customer care. The lady was sweet. She said that she email the third party company to see if I could change the date or have my money be refunded. Mind you, I didn’t want to cancel or my money back, just to change the dates. I was willing to pay the difference. I called on a Saturday at 11ish pm. She said I would hear something back in 2-3 business days. I called back on Monday just check that my request wasn’t being forgotten. The gentleman told me that I should hear something by Wednesday or Thursday. Friday came (day before the accidental reservation) and nothing. I called and they said that the company had not replied to them. I called Saturday and the gentleman that answered took my number and went into action and said he was going to call that other company and get them on the ball right away. He calls back and tells me that I will get an email in two business days. It has been over a week. Nothing. I have email customer service. And nothing. After using them for my hotel stays for so many years, I am deleting the app and taking my business elsewhere. I feel ignored. I was patient and I was nice.
Best On The Go Get Way To Find The Cheapest Deal!
by Ding fong on 2019/02/12 15:06
I travel a lot for work and I always use Priceline if I need to get a room. I watch my close associates struggle with finding a room and then the prices are always way higher. I open up my phone, type in the town and boom within 2 minutes I can find the perfect deal. The express deals 9/10 are better hotels than I would generally buy and are generally at I price I wouldn’t normally pay for a hotel...because they are just that cheap! Once I got a 4 star suite 10th floor for only $54! If you have a problem their support center is very good at making sure you’re happy. All around this is a must have service for anyone traveling who wants to save all the cash they can! In one year I saved $2,500 on express deals.
They can be great if they want to be.
by Tony Andrin on 2019/06/15 22:42
Priceline has for the most part treated me pretty good. They have had issues for when you need to call customer service to deal with a problem that you’re having or By accidentally double booked for triple booking to get a refund can be pretty hard. They can give you a real hard time about it. They usually make you call the hotel that you double booked and ask them if they could cancel the reservation for you because Priceline won’t. What I wish Priceline would or could add would be for us to be able to use our rewards numbers for the different hotels and car rental and air fare programs offered. If they were to do that I would not have any reason to use anyone else at that point and Priceline would be the only app I would have. Thank you More then 500 rooms booked
Emergency 2 days before Christmas
by PenneeO on 2017/12/26 17:01
Booked a night at the GSR in Reno, NV. For my anniversary. When I got to Reno I couldn’t stay because of a death in the family. 2 days before Christmas, on my Anniversary and the hotel was 100% full with more people wanting a room. I figure if the hotel can rent my room then I should get a refund. The hotel manager tells me to call Agoda, who the reservation was made, if they agree to refund my money the hotel wouldn’t charge them to get a refund. I call the number the hotel gives me to explain the situation and ask that they agree to refund me my money when the room was re rented. Priceline says the hotel won’t agree and the hotel manager is saying they had a deal even before I booked a room and they will still charge Priceline even though the room was rented. Its a deal take your money and they split it with the hotel. Grand Sierra Resort blames Priceline and Priceline blames Grand Sierra Resort. The only reason I give them 1 star is because the app and review system make you select one to make a review.
Priceline Indispensable for Business Travel
by Barack O'Malley on 2019/03/27 07:50
I generally do not take time to write these reviews. This is probably my second one in ten years. That said... Priceline is the best way to secure quality hotels at the lowest prices. There is no other approximately or service that I know of that even comes close for value, ease of use and reliability. The “Express Deal” is a sure winner, especially for the 4- and 5-star hotels. For flights, the Priceline search and sort functions provide results far superior to Kayak and JustFly, while presenting equal or better prices, in my experience. For cars, Priceline also identifies some amazing rates, which can be especially indispensable if you’re not an elite member with the rental company(ies). Done.
Shatner should rethink branding his name with Priceline
by Don't believe the "sk-hype" on 2018/07/22 02:01
This company is “bush league” when it comes to customer service. I used Priceline for all my travel, 50-75 nights per year. When I needed them most, they did not come through. This is not the first time. This is a reoccurring issue. I’m done. They take your money for rooms that don’t exist, then blame the hotels when they can’t come through. They don’t understand how to handle the customer relationship, when there is a problem, they hide. They blame the hotels. Obviously, they carry no clout with the major hotels otherwise they would not hide. I’ll never trust that their bookings are solid. I am a business owner, and I hope they experience poor results to change their behavior. I also hope this review will help send customers elsewhere. There are better companies out there that “get it.” It’s unfortunate that marketing can cover for poor results. Long term, as a consumer, I hope we don’t reward companies like this. They should not survive.
Worst Customer service ever!!!
by Mariah_babie on 2019/07/02 03:26
My husband and I have been planning a road trip with our child to Washington D.C for the holiday. Through many days of saving and plans we were ready to purchase our hotels. Through confusion we made a mistake as humans do and booked my hotels a day off. So two of my hotels overlapped. IMMEDIATELY did we notice the issue and called Priceline’s customer service. We understood the policy and asked for some empathy as we had booked 4 other hotels as well and have been a loyal customer. While on the phone for over 3 hours my husband I were hung up on 4 times. And everytime we made it back to a man who said he was a senior advisor and consistently hung up. All he said was “IM NOT GOING TO KEEP GOING WITH YOU WE ARE DONE HERE” AND HUNG UP. Of course I’m frustrated and angered at TERRIBLE customer service Priceline had although they advocate in the beginning of the call for how great their agents are. I’ve never been talked to so poorly and treated so terribly by a company that has my money. Terrible terrible staff..
Pricing errors, increases, &reservations given away
by ShadowHawk1 on 2018/06/07 14:27
I used to book through Priceline for all my travels. However, now the app advertises one price and then increases it when you try to book. They prices shown are not the actual prices. Just “come in” prices. Obviously this is on purpose because they could program pricing like all the other sites/apps. Also, recently I tired to book a site even though the price went from $85 to $104 when I clicked book this rate. The app wouldn’t let me go further saying that they couldn’t find the information on this hotel deal. I had to go inside the hotel and got a rate of $93 which was better than Priceline anyway. I called Priceline and tried to book, but they won’t let you. I asked to talk to tech support and they “don’t have any”. The lady did apologize 1,000 times. I felt like they were smiling at me and saying too bad that’s the way it is and laughing. Did not get a good feeling about the company. I also booked awhile back and they gave my reservation away. I traveled hours only to find I had no place to stay. Lesson learned was that hotels can give 3rd party rooms away. Bottom line is that the company hides prices in the app, when you try to book it may or may not work. Customer service will apologize and say there’s nothing they can do. You can’t book through them on the phone nor report any issues with their app.
Worst site ever
by G3h5 on 2019/07/27 05:38
When you book express deal they are not providing you with same level hotel. I booked 2 1/2 hotel like holiday inn or best western but I was put in red roof. Everybody knows this is not the same quality hotel. I had two children with me and I was afraid for my security. When I called to see what possible we can do I received the worst service ever. I was told that there is nothing they can do - I can’t be refunded; I can’t receive a hotel that I paid for and I can’t talk to a manager. The woman was so rude that she was putting me on mute every time I’m trying to explain her my problem. I started to ask her questions on purpose and every time she spoke she would not answer my questions just to prove that she is not even listening. I had never ever had so bad experience. I’m speechless when comes to their customers service. It was so bad that it’s beyond every explanation. Priceline became really a bad option. I will never use them again
Express deals almost always awful
by Hajjmama on 2019/03/20 13:06
The app works great and I have used it a lot. Always useful to find hotels near me wherever I am. I can get past minute lodging unless it is very late at night. It would be nice to improve the ability to find something after midnight. Sometimes when you are on the road, you need that. I need to give myself a huge reminder that the express deals are almost always super crappy. The hotels are almost always a step down from what is advertised. I have had to cancel a booking in more than one occasion because the express deal hotel was run down or felt unsafe. So note to self: pay more, know what you are getting yourself into. In sum: the app works great but the express deal features tend not to deliver a quality experience.
Priceline has a horrible costumer service
by DanielVa81 on 2018/02/13 22:07
I attempt to book a flight for my 93 years old father . There is no option on the app, or site to request for wheelchair services , which is very discriminatory to the elderly , and handicap . At to make the experience more unpleasant , I book the flight with my best friends credit card , he was right next to me when price line called to confirm his information the agent had a really bad ascent , we couldn’t understand her so she repeat her self, she said thank you and Hang up in our face . I got an email saying my flight was cancelled , when we attempt to all the costumer services , there is no one to answer . This is the first and last time I ever use this company . I purchase my dad’s flight with cheapoair for 120 more , no drama , we got the call from cheapoair to confirm the owner of the credit card used , and everything was successfully processed . Stay away from Priceline even if you have to pay more .
DO NOT USE EXPRESS DEALS
by Liam J. W. on 2019/08/01 00:46
I used the Express Deal offer and was left STRANDED. Only after typing in all my information (which took only a few seconds) was I informed that that the Express deal was NOT in fact available. I’ve worked in enterprise software and architecture for years. This is a MAJOR flaw in their workflow. Not only did their system request and receive a auth and approval from my credit card for the full amount of the reservation (making that money inaccessible for 10-14 days), customer support (located in the Philippines) was USELESS and could have cared less about me not having a place to stay or access to MY MONEY to make other arrangements. I’ve used them for over ten years while traveling domestically and abroad. I’ll NEVER trust them again after this experience. They should be absolutely ashamed of themselves for not having a work around for stranded travelers. They’ll be hearing from my attorney for certain.
Do your research!
by DIA Linn on 2019/05/21 13:34
For the most part I’ve had good experiences. The first bad experience was a 3 star hotel,per Priceline, in MN that was really a 1.5 star per the hotel. It was so rundown, but I should have researched through the hotel before booking. I thought it was probably a fluke and didn’t give it another thought until this past weekend. I booked a hotel...based not only on stars, price, but mainly the shuttle to the airport. Hotel was nice, price was good...shuttle nonexistent except on Friday and Saturday after 3 pm. My flight left at 10 am...so I had to get a cab. So, from now on I will research the hotel on the hotel website and I will never book a best deal since there is no way to verify any information, and I can not trust that Priceline is providing accurate information. The difference in the price after having to add the cab, could have gone somewhere closer and possibly nicer. Now I know.
Disappointed
by Site v Agent ... agent wins on 2018/03/13 21:35
Buyer beware...even though you may select how many adults and children and search, the prices that come up and you pay is double occupancy only for most all-inclusives. Searched for an all-inclusive in Mexico for 2 adults and 1 child, 15. Found the place our group is going and booked a standard room with 1 double bed and a king bed. Turns out the room is for double occupancy and my daughter was not included even though the search came up with a selection that even said “recommended for your party”, my party being 3 people - or so I thought. So, the trip is in <3 weeks and Priceline tells me to contact hotel and hotel tells me to contact Priceline. Contact #3 and Priceline contacts the resort and the quote for my daughter is almost what I am paying for my husband and I for 6 nights. Still working through it but soo disappointed in what I consider to be a misleading and false site. Will be using a travel agent from now on.
It’s a terrible booking system AND phone service
by Ur face 2 on 2018/12/08 03:46
I was attempting to book a hotel reservation for a night in the future and when I was looking through the hotels the app booked me for a hotel room on the night I was booking it instead of the future date I selected. I called the hotel to change my reservation to the day I was attempted to book on and they said there was nothing they could, they told me to contact Priceline. So I called priceline to speak to someone over the phone, I was on hold for over 50mins without anyone answering, there wasn’t a message staying the lines were closed or how long I would be waiting. SO NOT ONLY did I have a problem with booking my reservation, I could even speak to someone over the phone. This is the worst hotel reservation and customer service I’ve ever received. There was an opinion to give no stars I would’ve done that, in my opinion this app/company doesn’t even deserve 1 Star.
Best App for travel always
by Hypcounselor on 2018/04/08 03:38
The name your own price option for hotels always gets me a better deal than I can find anywhere else and on nice rooms. Priceline checks out the hotels for adequacy and they are usually big name chains, but you truly can’t get better deals anywhere. The name your own price for rental cars is easy too, but typically the prices are similar to the prices listed. As far as air, I wouldn’t risk it as the timing and connections are too unpredictable. I prefer to plan that and am willing to pay more to do so, so wouldn’t use this app for flights, but if you are more flexible than I, you will definitely get a deal... And the app itself is super easy to use... I’m a Priceline fan for sure...
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Current Version (18.4.1)
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Version History
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Keyword Volume Hits KEI Rank
rental car sites
0.00
112
flights
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28
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rental
14.66
18
rent my car
41.83
15
hotel
27.45
9
hotels
14.75
3
1
price
0.00
2
rental cars
39.23
2
rentalcars com
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1
priceline app
642
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priceline
945
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rental car discounts
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priceline com
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priceline negotiator
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