appicon

Priceline - Hotels & Flights

, Free, Add to My Apps | Access data API
Screenshots
Keyword Volume Hits KEI Rank
rental
15.37
38
1
rent my car
41.83
20
rental cars
39.23
14
flights
17.37
13
price
0.00
9
2
hotel
21.41
7
hotels
14.02
6
rental car sites
0.00
3
rentalcars com
0.00
2
priceline
823
1
priceline app
642
1
Search Visibility
App name
Description
Get exclusive app-only hotel deals, discounts on rental cars, and cheap flights all in one place, with the priceline app. Join millions of happy travelers who book great deals with us every day - download now! NEW - Stay more, save more! Unlock priceline VIP when you book and get our best prices on great hotels. Still need a reason to download the app? Here’s 3: 1. Access to exclusive hotel deals found only on the app. 2. Everything you need in one place - low-priced hotels, cheap rental cars and discounted flights. 3. Personalized, relevant hotel recommendations - we have the travel deals that matter to you. Our app is rated as Best App for Travelers by Travel + Leisure! SERIOUS SAVINGS You’ll save up to 60% off with Express Deals® and even more with Name Your Own price®. Seriously. Plus, you save up to 50% off hotels when you unlock priceline VIP. SEARCH, FIND, BOOK Finding the perfect one is easy as pie. Search by city, address or point of interest to book the most conveniently located hotels and rental cars. As you search more, we uncover even more deals just for you. QUICK & EASY Want to book in a matter of seconds? Our app features super-quick travel booking, especially when you’re signed in! We do fast well. rental CAR DEALS Hit the road with rental car deals on 22 brands in 28,000+ locations. That’s how we roll. CHEAP flights Travel across the globe with super deals on thousands of domestic and international flights across the globe. Pace yourself. TRAVEL BUDDY Easily access and make changes to your trip wherever you are with our My Trips feature. Need to check your booking on the go? Get all of your reservation and travel info right on your phone, even if you booked on your computer and even if you don't have service! My Trips works offline, too. Like magic. Our app has your back. And it’s watching your wallet, too. Download now! priceline is part of Booking Holdings, which includes leading online travel brands such as Booking.com, Agoda, Kayak & OpenTable.
Works great
by QualityForLess on 2020/02/20 16:37
I use the Priceline app to get cars - works great and has great prices if you don’t have to have a single provider ... thanks Priceline !!
Had to move out of Sea club in Ft Lauderdale
by 25 year priceline client QUITS on 2020/02/20 03:53
Horrible and moldy. No refund from Priceline or Bookings. Bad business. Spent an hour I. Moldy hotel room. Talking to 3 people who refused to give me a refund. Moving out
Price bait and switch
by priceBait on 2020/02/19 22:52
When a $78 room becomes $135 after tax and fees I lose interest. Just tell me the bottom line price when I’m searching.
Wouldn’t suggest it
by Shaudy10 on 2020/02/19 14:27
Nothing good about this, scam me out of my money, said I could do a refund within 24 hours went for the refund way before 24 and I got a fee the same amount of I had paid so that’s bull. Go to better well known. Not this knock off
Love to Explore
by Robin Dubois on 2020/02/18 16:35
Awesome way to travel!!! Save money equals travel more. ♥️
My first go-to
by 591 YOY on 2020/02/18 13:35
Whenever I am planning a trip, this is what I always use!
Always Pleased
by Bob O. Detroit on 2020/02/18 01:20
Have been using Priceline for years and years now. Wouldn’t go anywhere else.
Love Priceline
by svprairiewinds on 2020/02/17 16:17
I use Priceline every time I travel. Great prices and a seamless process!
Booking a room
by Katemarie83 on 2020/02/16 23:34
Very easy to use!
Great deals
by Frankie ipad on 2020/02/16 18:49
Always had great times using Price Line.
Disappointed
by dont like false info on 2020/02/16 14:38
Horrible customer service didn’t understand anything. Checked other site a few hours later found a lot cheaper rate. Hann said I would have to cancel all services myself even though they said free cancellation in the first 24 hrs. The other site was $300 cheaper and also had to pay $266 to sit together which other site offered free.
Priceline scam
by amelia phil on 2020/02/15 19:04
Irritating Experience with this app. Scam. Selected dates, location and price and got set up to pay when it said error occurred so start again. This time the original price did not work but at a higher price all was well. Thieves at work on this App.
Best Option
by Reggie Ladeux on 2020/02/15 15:23
Priceline app is quick and flawless!!!
Use this all the time
by johnyb60 on 2020/02/15 14:46
This app is very convenient but of course the reason I use it is because of the great deal I find on Priceline!!
Poor Customer Service
by Shy Diddy on 2020/02/15 12:44
If you have any issues with any of the hotels you book through the app, Priceline provides the worst customer service.
STAY AWAY
by Lexnexbex on 2020/02/15 11:47
This website is trash. I wish I would have read the review post on here that they do in fact take your money and leave you with nothing. Drove all the way to Vegas to come check in and find out the hotel was over booked. The representative on the phone told me nothing could be done till 8AM The next day and then I proceeded to ask what I’m supposed to do tonight sleep in my car and she told me yes. I already have the money taken out of my account of course and I don’t know why because it definitely wasn’t to put a hold on the room. Now I have no room to sleep in and have to look around for other rooms in the middle of the night. Stay away from this website.
Horrible customer service!,
by Rock2bit on 2020/02/15 09:05
Too bad I can’t give 0 stars. Try and contact Priceline to make a change. Contact by phone,text or chat is a joke, unless you’d like to get the same response or lack thereof. Delete this app!!
Great!
by NicBlue3 on 2020/02/15 06:14
User friendly and I always get great Express Deals.
🙏
by reallyfish on 2020/02/15 05:02
Thank you!
Faithful Child
by Mz Faithful on 2020/02/15 00:55
Using the Priceline app is very easy to use. I love booking my flights on the app.
Amazing
by TravelMom365 on 2020/02/15 00:20
Priceline is so convenient!! Booking is so easy, from reserving a room, a car, and a flight!! Lol I normal ignore the review notifications, but this time they deserve it.
Not the friendliest
by Pardawg71 on 2020/02/15 00:08
Booked a trip. Did not use the name your own price. I just chose the hotel from the list. The next day I was informed the equipment I was to install wasn’t ready. I tried to change my reservation to the following week and was told I could not. Very disappointing. Customer service told me I could not make changes and would be charged. I called hotel and they told me I couldn’t make changes because it was booked using a third party. Very disappointed.
Horrible experience with customer representative.
by nani_52 on 2020/02/14 20:01
Unfortunately we missed the flight because of light rail issue to the airport,I reschedule the flight to next day and called priceline seeking help on modifying reservation.i was asked to keep/cancel the reservation without giving any advise or option. I thought Priceline staff is user friendly but they are not,this is my last trip with this.
Priceline is great
by D. Terry on 2020/02/14 17:31
I’ve been using Priceline for 6 years car rentals and hotels. Their service has met my expectations and above. I will continue to use it.
Better read close
by 357daddy on 2020/02/13 23:51
I got a hotel in Daytona and ended up with $50 more in cheat fees from the Hilton hotel. They say it’s in the fine print. Why can’t they just be upfront. Priceline should not have these kind of hotels even listed. You shouldn’t have to be a lawyer and read a ton of detail on charges, unless you were born to cheat. Crappy snotty employees at Hilton too.
Helpful
by nokels on 2020/02/13 15:30
Great deals and helpful in a crunch.
Double charged
by charged x2 on 2020/02/13 12:38
Numerous times I’ve been double charged for rooms using Priceline and then I have to spend 20 minutes trying to get the charges removed. So I just stopped using the app and Priceline. And if you use the app to book a room they don’t tell you but it might be through a different company like booking buddy.com and you can not get ahold of them on the phone if their is a problem like double charge. Their are plenty of other apps out their without this problem.
Price match is a joke
by julijuls20 on 2020/02/13 06:35
I purchased an EXPRESS DEAL of all things and found that that deal was the same price for snaptravel.com but on snap travel they had a 10% off code that anyone could use but when I called Priceline to let them know, they told me there was nothing they could do about it and it didn’t qualify for the guarantee cause it was a code used... So you’re telling me I can go get the hotel cheaper than your express deal WITH free cancellation on snap travel and when I check out it’s cheaper than your rate BUT it doesn’t qualify cause no one at your office can click the 10% off code that everyone or all consumers can copy that code???? Like that’s a joke. If you want that as a loop hole then you’re going to loose a lot of business but for now I found a new travel site....
Poor customer service & scam!!
by mscolbert83 on 2020/02/13 05:02
I reserved a HOTEL and it looks like I will be staying at a HOSTEL!!! I pleaded with Priceline to review the poor reviews and understand my concern. They neglected to address my concerns & instead of providing excellent customer service they brushed me off and said "there's nothing we can do". I have booked through Priceline for years but this will be my last. I am extremely disappointed!!! Be careful & read reviews everywhere before booking.
thank u!
by BritQiangYu on 2020/02/13 03:26
love this app!
I am not satisfied
by mariargc94 on 2020/02/12 21:42
I booked my flights through the app and now it’s telling me that I have no reservations, I called customer service and they couldn’t do anything about it.
Easy
by daddy1948 on 2020/02/12 18:03
Everything was easy and looking forward to using Priceline again
Good Deal
by rbzack on 2020/02/12 16:14
Always find great deals.
New trip
by joey brooko on 2020/02/12 14:49
Priceline is very quick and easy to get a great deal.
Awesome App
by septembergirl54 on 2020/02/12 12:13
My first time using the app. A friend showed me how easy it is to use & the deals you can find. Booked my first stay on Priceline, but it won’t be the last!
Horrible customer service
by Nema A20 on 2020/02/12 09:14
Booked a roundtrip ticket took a screenshot of it since it was for my brother and family of 5, my card was charged and when I get the confirmation email it’s for a one way flight. Their response is cancel and rebook. Horrible customer service.
Fantastic
by Richspirit on 2020/02/12 02:22
Fantastic experience using app. Smooth and easy to navigate, lay out of options is easy to understand too.
Liars
by bcbcbccbcbcbcbcbcbxbxxbc on 2020/02/12 02:02
We stayed in a pirate if crap hotel, they wouldn’t do anything and they lied about it , some direct message out of towner
works great
by Lookingupleigh on 2020/02/11 16:13
Overall a great app to get a nice hotel at a reasonable price.
I love this app....
by angelgirl96 on 2020/02/11 00:54
Super easy to use and a nice selection of hotels to choose from. I also e express deals. I have always been happy with my stays.
Booked worst trip ever
by terrrible deal... on 2020/02/11 00:17
Took the blind travel for 300 miles. I could drive there in almost the same time flight will take. What a rip off. Don’t use this feature it will rip you off
Nice
by rhondeau313 on 2020/02/10 22:28
Love the app fees a little much but this my go to app
Lit
by Wallah107 on 2020/02/10 13:36
Good as heck! SUPER LITTY
Best Travel Assistances
by Bloody sunday Blood on 2020/02/10 07:26
Transparent pricing, reliable vendors, and without exaggerating information, these make me like Priceline more than any other similar Apps.
Great App!
by mstpl on 2020/02/09 20:31
My husband and I do many road trips and use Priceline all the time. It’s easy and never any hassles. A++
Priceline app
by jaycie61 on 2020/02/09 18:04
The Priceline app is easy to use and with enough information, it is possible to get many options on where to stay or eat, as well as things to do
Great app that saves you money
by topdog21 on 2020/02/09 15:37
I haven’t booked a flight in the past decade without using this app...best deals, cheapest options!!
Book Directly With Airlines no with Priceline
by sppiiike on 2020/02/09 12:58
I booked a round trip flight with Priceline. The Flights were significantly delayed due to horrific weather all day in Charlotte, NC. The flights were American Airlines flights. American Airlines sent out a weather advisory giving all passengers the option to change and cancel their flights. The gate agent told me to call Priceline. I did and their customer service team was incompetent. The advisory was posted online for all to see by American Airlines stating that all flights would be delayed significantly or cancelled and all passengers old seek change or refund. Yet the service reps at Priceline kept stating there was no advisory (as I was looking at it and giving her instructions how to look at it). Ultimately, had wait multiple hours and speak to numerous people at American Airlines just to do the job that the Priceline people failed to do. Ridiculous.
Unfriendly user app
by Jewlio4 on 2020/02/08 22:08
Unfriendly user app... it took nearly 24 hours for me to book my reservation . I got a fabulous price at The Heathman Hotel Kirkland Washington. But the time I between, the hours it took for me to confirm my reservation was Base.
Thanks Priceline trucking is complex
by Tya Fisher on 2020/02/08 21:21
Excited will give a review after we arrive
Best Experience!
by Mayo T on 2020/02/08 18:57
Not only problem Priceline app offers the best prices but also makes it super easy to navigate the app finding everything you want. Love it!
Best Hotel Booking app around!!
by Espiao75 on 2020/02/08 18:53
I have been using Priceline For over 15 years! I love it and highly recommend! One suggestion is a look at the rewards program and incentivize users who are loyal with added perks. Overall LOVE It !!
LOVE IT
by Brooke Murphy :) on 2020/02/08 18:35
the app is so great i love it
Be smart
by JY 4263647 on 2020/02/08 17:42
This is the best hotel site - period.
Terrible, awful. DO NOT USE
by kenziii fred on 2020/02/08 17:18
They messed up our reservation. Took our deposit & charged us twice. You can’t get ahold of anyone. I was told they would call us & never did. We have been waiting for refund but they just stole our money.
Zero customer support
by OshKosh24 on 2020/02/08 17:17
Priceline lacks integrity in having quality service partners and is unable to contact their partners for inquires or support. I would highly recommend against using Priceline and consider other organizations of quality support and effort.
Convenient
by stevetran32 on 2020/02/08 15:42
Good price.
A HUGE Missing Feature
by JetsetJoey on 2020/02/08 14:17
This app is great & would have garnered a 5 Star Rating from me- except it is strangely missing the ability to store payment info within one’s profile, thereby requiring you to reenter your credit card information every transaction!
Completely dissatisfied
by Mickeylanenc on 2020/02/08 04:36
I have been a longtime loyal customer with Priceline. I always purchase insurance every time I buy an airline ticket because you never know what will happen but have never used it. I got a ticket for a friend to visit & he ended up in the hospital & was not able to use it so when I went to use the insurance I was told I was never charged for it. I was told by 2 different customer service agents that they could see where I selected it in my purchase process but somehow was never charged. They then sent my issue to the escalation team. There is no way to speak to the escalation team to explain your issue it is all routed though very friendly customer service but they are not able to do anything but tell you what the escalation team wrote in comments. I was ultimately told there was nothing that could be done & I had to eat the price of the ticket because I didn’t have the insurance. This will be the last thing I purchase through Priceline!
Best
by GotThatGas on 2020/02/07 19:08
Best prices
Worst “customer service” ever
by Dr. Diehl on 2020/02/07 16:13
Don’t expect to ever get help if you have issues with reservations. Their representatives are completely useless and offer no helpful information. Attempt to contact them by phone and you’ll also get nowhere, just an automated rep that doesn’t give the ability to speak with anyone. What a ridiculous company. Will never use again.
Where is the bundle option
by Ninjacd1 on 2020/02/07 14:31
This app needs have The bundle option
Best deals possible.
by Real News seeker on 2020/02/07 11:37
No other website can match these deals. Been trying for years n Priceline always has best price.
Can I get a package
by Platinum Doll on 2020/02/06 22:28
Package deals isn’t coming up on my services . Need hotel flight car as a package deal
Very affordable car rental
by sandigee? on 2020/02/06 16:45
Priceline has given me the best rates. I have researched many and Priceline offers the BEST👌
2nd time I have issues
by Hfhdnxbdh mad user on 2020/02/06 02:53
I’ve used Priceline several times but I forgot last year I had issues with booking and again this year. I also had an unknown charge on my account last year and this year suddenly had trouble getting into my Priceline account again. I hope no one else gets hacked by the people running this company. I’m sad to say this was a bad experience all over again. Loved the ease of booking but hated having to cancel and hold cards 😳 I will no longer be using their services. I hope this helps you from going through the same thing.
Great prices, but app won’t show trips booked
by NikiOWins on 2020/02/05 22:45
I booked a car through the app. Great price. Was super excited. Then went into “My Trips” on the app. It said I had no trips. I got the email confirmation so I entered the confirmation number. It said I didn’t exist. I went on the desktop site. It also said I don’t have any trips. I entered the confirmation number. Again. No trips. I contacted customer service. I was told to not use the app to book the trip, only to view trips. That of I use it to book trips they might not show up there (or on the desktop). This seems frustrating and odd because the prices are lower when you book through the app (app only specials). I was told she couldn’t do anything to help me. I had to just reference my email. No way that I could use the desktop site or the app (used to book the trip) to check, alter or verify anything. Basically. If you use the app to book it you can’t use see anything and you have to print your email as confirmation. Not effective and very disappointing.
Horrible app
by CheckFuse on 2020/02/05 04:31
This is a horrible and deceitful app. It shows a hotel and a price -but when you click on a hotel it either says Sorry no longer available or Sorry the price has changed. Priceline should not be allowed to advertise hotel prices that are not available!
Excellent option
by lion1072 on 2020/02/05 03:09
It worked for me great at River Walk I expect the same or better
My go-to travel planner.
by birkstar on 2020/02/04 17:45
I’ve been using Priceline for years and have gotten some great deals at great hotels. Highly recommend!
Been using Priceline for years
by Amy B since 2010 on 2020/02/04 15:58
I have been using Priceline for the last 10 years, almost exclusively, for hotel bookings. I have more recently been using Priceline for car rental bookings as well. I have used Priceline to get great deals on last minute trips. I have used Priceline to book hotel rooms while in the car (as a passenger!) driving across country. They have helped with emergency cancellations. Now that I’ve been using them faithfully I get better deals on rooms. I love Priceline and I will never use anything else!!!
No app support whatsoever
by ladop221 on 2020/02/04 13:07
I have been trying to look for car rentals for days. Different dates/locations and every time it tells me there are no cars available. I finally deleted my app and reinstalled hoping that might resolve the issue. Now it won’t allow me to sign into my account or even see my existing reservation. I have chatted with Priceline’s chat support who has told me you can only sign into your account on the website, not the app. This is ignorance. I can’t even view my reservation on the app by entering my email and trip number.
They are a fraud! Bad customer service
by Perbori on 2020/02/03 22:41
I do not recommend it! They charged me $ 175.48 for a car rental and when I arrived at the airport I had to pay again since Priceline never sent the money to Dollar Rent a car ... I called them to make the claim and they never returned the money .. Do not make reservations with Priceline .. 👎🏻
The best at Priceline
by Toritootie on 2020/02/03 21:07
Always has great deals . Love it
Flight sale
by elyse777$ on 2020/02/03 17:51
I want to thank u for always having great sales .. truly help me be in nyc to go and be with my love ones in time of need .. once’s again thank you 👜👜
Rental car
by GI 66 on 2020/02/03 07:39
I’m client for 9 year and use a lot I’m try to rental car I have a mistake in the dates rental When I want to cancel the reservation and tell want to refund me money back and make new reservation with the good dates Priceline not refund me money. I never ear that on this special cases. I not use any more this services and company Cancel me Priceline credit card And put bad reviews in any forum I find. Bye bye Priceline One less client.
Package deals
by Virgina's report on 2020/02/02 21:46
You should be able to book package deals on the app.
Riding out
by Bigbad AL on 2020/02/02 21:35
Awesome service!!!
Great app
by priceline grind on 2020/02/02 17:58
The app is really good and I always find it The cheapest prices!
Time saver
by ecobug on 2020/02/02 11:08
l am please with timely notifications posted to my email. The rating system is pretty accurate. I love Priceline!!!u
Love it!
by Vailhockeymom on 2020/02/02 03:48
I shop around diligently and frequently find that Priceline has the best prices available. I had one unfortunate incident when I booked a hotel and had to cancel within a few hours. Priceline was unable to refund and I had to eat the booking. My least favorite attribute is when Priceline says there are only two rooms left and you feel compelled to book before you’re really comfortable with the situation. Priceline shouldn’t have to stoop to that level. Keep it honest and people will book regardless!
Why would you let crap car rental companies ruin the Priceline name.
by milwaukeeYelich on 2020/02/02 02:02
^^^
Don’t use them!!
by Gamio on 2020/02/01 19:20
Shady business and horrible customer service! Stay away!
Awesome
by DeepCast on 2020/02/01 18:36
Awesome
Dark Mode on Priceline.app
by mac4kent on 2020/02/01 16:47
Please work on Dark Mode for Priceline.app iPad Pro iPadOS 13 already have dark mode Setting. I hate too bright light mode. I have low vision Usher Syndrome.
Bad customer service
by cityc21 on 2020/02/01 03:18
Terrible rude customer service false promotions
I did not get even close to what I booked in the site.
by UsuallyHappyTraveler on 2020/02/01 02:38
I was promised a room worth 130$ and got a room worth 50$
Great App
by Tait P. on 2020/02/01 02:18
The app works great, I just wish there were more options for various coupons.
Always reliable
by The Broke Traveler on 2020/01/31 11:20
Hotels, Cars, And many Flight.....Priceline has never let me down. Thank you!
Low prices!
by Britt577327 on 2020/01/31 11:02
Low prices! The app is always easy to use.
Priceline didn’t send reservation to hotel, won’t give refund
by Cbecca on 2020/01/31 10:55
Stay away from this app!!! The very competent person at the front desk of this hotel can’t find reservation in any of their systems, and their national tech support is also having trouble. Almost an hour of customer service back n forth with Priceline and hotel still cannot see my reservation, but Priceline refuses to give me refund saying it has to come from hotel. But I paid Priceline, not the hotel so...? I asked for Priceline cust service supervisor & she said there wasn’t one I could talk to. It’s 245am, and I booked this hotel because I was needed to sleep before driving, but now I’m not sleeping or driving. Also Priceline directed me to another customer service line because they booked my reservation through another platform, booking.com instead of directly/through theirs, so maybe this is part of the problem. Don’t take my money guaranteeing a room if your systems don’t work to talk to the hotels you’re working with. Also, the “special VIP” Priceline rate after I signed in was only $10 cheaper, less than my AAA discount.
pros and cons
by David Hestrin on 2020/01/31 03:16
i use priceline a lot. saves me a lot on hotels and car rental. BUT i hate how it tells me one price and then has a much different total
Greatness
by themetroplexexpress on 2020/01/31 00:50
Excellent service!!! Gave me the presidential experience! 5 star service
Great Price
by Port- city on 2020/01/30 08:08
The price was great and easy to book.
SCAMMERS!!! They owe me MONEY
by fraziset on 2020/01/30 07:14
These people still owe me and my wife a refund. They scammed us out of money from a trip. All their prices on hotels are wrong and the hotel will cancel your reservation because the prices are so low they don’t reflect what the hotel has agreed to list a room for. So you will run into problems and they will take your money and you will be screwed out of your trip. So you will pay and get nothing and no service. They take your money and run and give no refund when they did you wrong. They are SCAMMERS SCAMMERS SCAMMERS. AVOID AVOID AVOID.
Love Priceline
by MommyG60 on 2020/01/30 03:33
Got a great price to ATL to finally visit with my Grandchildren!!!
Easy To Continue Searching For Deals
by Brend-OB15 on 2020/01/30 02:34
I agree with the runaround comment regarding TripAdvisor & others. I get great information from the others, but Priceline.com is Best service for making a purchase as soon as you are ready or not yet if not yet. I’m impressed by not clicking “okay” or “yes” if you’re not ready! Other leading similar sites are tricky. I’m always satisfied with the App’s 1, 2, 3 easy to follow mobile searching and booking!
Only robot answering
by Denugold on 2020/01/30 01:12
Having problems as my card get declined, I called my bank and the reason is I changed credit card and feel up new number but Priceline has memorized old number and keep sending old number to bank so it got declined. Try to call and resolve this problem but there is only robot answering with limited menu . Had to book with my debit card few times already and I think I will stop using Priceline for a reason you can get nobody to solve the issues.
Priceline Goldmine
by Delouis Lanier on 2020/01/29 17:41
I’m so ashamed I haven’t been found out about this App as much Traveling as I do laying all those crazy amounts of money thank you PRICELINE!!
The best service EVER !!!
by awfuladvertisement on 2019/06/20 22:34
So I tried to book with Kayak , I tried to book my flight with TripAdvisor, and a couple others. Those two gave me the biggest runaround. TripAdvisor especially. They called me after I tried to book and said there wasn’t any flights at that price but could put me on a spirit air flight for the same price. Now I’m an American Airlines guy myself , or if flying over seas like this time , I will fly Japan Airlines or Korean Air. I said no thank you , stick that spirit air and I hung up. One last try , just one last try. I downloaded Priceline App and booked my flight in under ten minutes with no hassles and the price was like a hundred dollars cheaper. Same schedule and same airlines from TripAdvisor. Oh yeah and the guy from TripAdvisor told me in order to fly American Airlines it would cost over twelve hundred dollars. Nope , it was around a hundred dollars cheaper. Priceline flights ... Best Service EVER !!! Thank you Priceline. My flight to the Philippines is all because of you.
Thieves
by zwerry on 2019/08/03 14:12
I have been a loyal customer sense 2010, recommending their services to my friends and family. Over the past two years that has all changed . This is the 3rd time priceline has taken my money without giving me a service, leaving me with nothing. Priceline has pretty much screwed me over for lack of better words. On more than one occasion Priceline has had deals on there website and app that are not actually available, yet they they have charged my card leaving me with nothing now I have to wait 8-15 business days for my refund to be processed. Not only have they blamed me for not using a credit card next they blame the bank and I will be seeing my money back to me in enough time when all reality they need to take responsibility and update her apps they don’t have offers that are outdated. Not only will they Blame you for using a debit card but they will also blame your bank or the hotel before even beginning to take responsibility. When ever I have called there costumer service, they just blame blame blame, and do nothing to fix the situation or make it better, THEY DO NOT CARE ABOUT THERE CLIENTS. It’s not my fault I used a debit card it’s not my banks fault for having to refund MY MONEY it’s Priceline’s fault for having a deal that is outdated and still taking my money..I’ve given priceline so many chances but this is the last straw and stay away from Priceline. They have lost a loyal customer.
Horrible Customer Service
by DPhillips88 on 2018/01/10 17:00
I have used Priceline regularly for the last few years, booking hotel rooms through them several times a month. When there are no issues, they’re great, but the times there are issues make it unbearable. I booked a hotel using the app based on it being in a specific location, and being able to get a suite with a kitchenette at a great price. Once I received the confirmation, I realized that the hotel was located approx 20 miles away from where they showed on the map, and I had a reservation for a standard room. I was told by hotel employees that they had contacted Priceline several times regarding the incorrect information, but they had made no effort to change it. So after my family drove nearly an hour out of our way to stay in a room smaller than I had intended, I let customer service know about the incorrect information and requested a refund based on it. After a few communications with different CS reps, they have yet to acknowledge that the information was inaccurate, accept responsibility, compensate me for my inconvenience or correct the info on their site. They are intentionally deceiving their customers. Priceline’s entire purpose is to curate travel information to simplify the process for users. If I have to use other sites and apps to verify that their info is correct before using them, then they are useless to me.
Ripped off on hotel bid
by Debrabully on 2019/02/21 16:53
Bid on a 3 star minimum hotel in Orlando, placed a $275 bid and was placed in a Holiday Inn that was seedy, dirty, old and outdated. The room was dirty, body hair in the bathtub, stains throughout the rooms carpet, mold in the shower/tub gout and the hair dryer was broken. I emailed Priceline immediately when we got in the room, they didn't reply until a few days later. They replied that the hotel gave us free breakfast so that was the compensation accepted for the dissatisfaction for the room. The hotel text me asking if we were happy and I told her we weren't and explained the problems in the room, she text that she couldn't refund some of the room charge because we booked through a third party/Priceline so all she could offer is a free meal which we didn't use because it was a breakfast buffet at TGIF, gross. We spent with tax and fees over $300 for one night in a maybe 1 Star Holiday Inn when we were "guaranteed" a 3 star minimum room before bidding. For that money we could have stayed at a nice Disney resort which was the level we were expecting because of the 3 star minimum we paid for. Customer service was not willing to do anything to make this right so we will never be using Priceline again and will continue to tell everyone we can about how we got ripped off by Priceline.
Easy Interface - Great Prices - Great Customer Service
by IllinoisCountryBoy on 2018/03/11 23:20
I can’t say enough good about PriceLine and the App. I have used the service numerous times, so my review is based on all of these experiences. I alway check other sources for deals and I always find the best deals on PriceLine. I have used it for business and personal vacations. But what made me actually write this review rather then just rate the app, was my recent experience with their customer service. In a rush to get a reservation done while sick and mildly medicated, I accidentally made the reservation for the wrong dates. I needed it for a week later. Once I realized my mistake, I called PriceLine directly from the app. The service rep (wish I could remember his name) was professional and friendly. He contacted the hotel for me and confirmed that they could cancel the reservation for me (it was a special deal that was supposed to be non-refundable). I received the cancellation notice seconds after getting off the phone. PriceLine went the extra mile for me, and that is why I am writing this review and gave them 5 stars. Thanks again PriceLine.
Horrible Customer Service
by 🤡🎃 on 2018/06/29 08:37
I’ve gotten a great hotel on this app, but every other hotel I’ve gotten has sucked. Don’t do the express deals if you’re going to use the app at all, they’re never what they say they are. Even the guest scores are unreliable because somehow it shows they rated it well when the review they’ve given is something along the lines of “horrible customer service” “my car was broken into” “bed bugs”. When I tried to contact Priceline about a problem with my card, they insisted that the hotel would accept a card with any name on it for incidentals. The card I booked the room with had been stolen and they were saying that I wouldn’t have to show them that card, or even a card with my name on it, just any card, even after telling them that I have seen many reviews in which people were turned away for just accidentally leaving out their middle initial for the reservation, they just repeated that any card would be fine. I then asked if I could be refunded the money I bought the hotel room with so I could put it onto another card I could show the hotel, they copy and pasted the hotels refund and cancellation policy and ended the chat.
Horrible Service, Deceitful practices!
by jvaldivi87 on 2018/07/07 18:55
I bought a first class plane ticket, my credit card was charged and my flight status was booked. A month later (3 days to departure) the airline informa me that Priceline has cancelled my reservation and if I show up at the airport they won’t let me board. Called Priceline 13 times, I kept getting transferred and then their reps would just hang up on me while I waited. Then someone told me it was fixed, but on the return leg of my round trip, the airline tells me I was downgraded from first class to economy and made me pay for my bag. Again called Priceline and had to pay long distance rate and after 14 minutes on the phone the incompetent rep could not help me, I chose to pay for the bag so that I wouldn’t miss my flight because I had to show up for work the next day. Now I am giving Priceline another show, I tried booking a flight twice, the app gave me an error “unable to book but here are other amazing deals.” It didn’t book my trip (my flight does not show up in the My Trips section of the app) however I have two $1,200 charges on my credit card. Now I have to waste another 3 hours of being transferred with a dozen Priceline reps until someone is able to help me.
Flights -5; Hotels- 4 and Car Rentals - 1; CS- 1 in Car Rental Issues
by Ladyjktn on 2017/12/13 14:47
I use often. Majority of the hotels have been great. Flights have been great! Car rentals have been several issues! In July 2017 car rental issue, I booked a car for Atlanta to pick up after my flight. The car rental place double booked cars out & there was no car... was on the phone with Priceline for over 3 hours of them trying to locate a rental car, why so long you ask - they kept putting me on hold for over 45 minutes at a time then switch me to different CS people. I was supposed to have been at my destination at 10:00pm and finally out of airport rentals at 10:30pm they placed in a 5x’s the amount I had originally booked a car for! They never reimbursed as they promised! I had a 3 hour drive to my destination, NO Priceline CS failed hugely! In May 2017, car rental issues in McAlester, OK. Car Rental issues in August 2016 in McAlester, OK. I don’t advise renting a car from Priceline.
Don’t use Priceline! They are a fraud!
by everydaytraveler on 2019/06/26 16:41
I was using the app and it has a glitch. I selected the correct days at a hotel that I was already staying at. We wanted to extend the stay one extra day. I went through the process and selected the same hotel. Everything processed and a confirmation was sent. When I reviewed the confirmation it had the wrong date. The date booked was the same day that I was booking it instead of the next day. Also, I was booking this at 8 pm at the hotel. I called customer support instantly. They said they have to talk to the revenue manager at the hotel. Then I talked to the hotel and they said good luck Priceline screws everyone over period. I spent that evening and the entire next day trying to get it fixed. After hours and hours of frustration and talking to customer service that can barely speak English they said TOO BAD! Hmmm. So they are telling me because there is a glitch on their end that it is my problem. They said it was my fault because I used their website. This is unacceptable. After read all of the negative reviews I wish I read before use long this incompetent service that will rip you off. It was total BS! Do not use this app or website!
Some Bugs to Fix
by Spopish on 2018/03/10 18:51
Their customer service is less than helpful. -I booked a hotel using the Name Your Price feature in the app for what I thought was the following night because we were driving home from our trip the next day. It charges your card right away, so I assumed everything was alright. After hours of driving we got to our hotel (that I thought I booked for that night) and the less-than-friendly front desk attendant said our reservation was for the previous night. I double-checked my app, and sure enough, it was booked for the previous night. I was sure I entered the correct dates when I booked. I think there was a glitch in their app. When I called Priceline to see about a refund, they were sympathetic and said they thought it was funny that the app let me book the room after midnight. When the customer rep tried to call the hotel, the hotel wouldn’t answer. Priceline wouldn’t give me even a partial refund. How often does this happen? How much money is this company making off their app glitches? I wouldn’t use this app. I guess the old adage of talking to a person is best in this situation and I think that’s what I’ll be doing in the future.
Former Green Beret, 3 Tours Vietnam
by fuqaho on 2019/06/20 04:28
I booked my flight accidentally hitting the book flight key and then realized it was for the wrong month. Contacted Priceline and they were happy to assist me in calling both Frontier and Spirit Airlines and cancelling both round trip tickets while I was on hold. I was sweating it out but they came through for me cancelling both non-refundable tickets. I book through Priceline all the time and get the greatest deals after searching for a couple of days for flights that fit not only my budget, but also the times I want to go, plus non-stop. Furthermore, I just booked a full size vehicle through the express deal for the price of a compact. I checked out all other sites before and Priceline is the most reasonably priced, courteous customer care professionals, and most helpful of all the other sites. If you do go through Priceline, and listen to me, you’ll save time & money! “I can assure you, you won’t be disappointed!”
Getting better
by Nowimready2 on 2017/09/04 10:13
I've been using Priceline for 15 years. Express Deals are a great way to get into a moderate to fairly high end hotel for great prices! I had 1 issue a few months ago. I had driven with moving truck to move my daughter into her apartment. I was focused on moving her and didn't make hotel reservation for me. Finally, at 11:50 pm, I'm making reservation from my phone. By the time all was confirmed, it was after midnight and the reservation had automatically changed from the Friday night I existed in to Saturday night with no way to change it back. Done deal. I was exhausted from moving all day. I spent an hour and a half on the phone to the Philippines finally getting refunded but no place to stay Friday night. That sucked, but the hotel front desk gal (who got a raving review) offered me a blanket and pillow to stay on a couch in the lobby!! Beware scheduling a reservation around the midnight hour!
Pretty good but room for improvement
by rabbit fox on 2019/04/01 12:00
I have used this app a bit and mostly everything is great. The only problem I have had though was that when you filter for hotels that are pet friendly you shouldn’t get to the hotel and have to beg for them to let you stay. I took my dog on a road trip and the first stop was after 15 hours of driving. We were exhausted and ready to go to bed, but when we got there we had to beg them to let us stay which thankfully they made an exception since I was able to show them where the listing showed them as pet friendly. That was stressful, but I was willing to let it go and call it a fluke until it happened again the next evening on the next hotel stop. Fortunately the lady at the front desk also took pity on us and allowed us to stay, but we have to sneak her in and out to use the bathroom and leave the hotel so the other people who work here won’t know she’s here so again very stressful. Please make sure that if you are assigning a hotel to someone looking for pet friendly that it actually is pet friendly
Don’t waste your money or stress, this company is bogus.
by J Rocko on 2019/04/01 11:20
I booked several times through them, and twice now they have failed to complete my reservations, I just had to pay twice at the same hotel, luckily the front desk ladies were nice enough to match the price, Priceline constantly gave me the run around after wasting an hour and a half, I finally just said enough, I’ll let my bank deal with you jokers, not worth the time or effort, if you find a good deal online 9 times out of 10, show the hotel they will match it or come close. Delete this app. To the developer who responded... It wasn’t a rejection, your systems failed to correctly place me even after I paid, front desk said there was a woman waiting in her car all night because of the same issue, take better care of people that’s all I can say pal, I don’t use fakebook or any social media, so I will respectfully decline...on a side note, when I disputed the charge through my bank(since your people gave me the run around) my claims department said they get more disputes from Priceline than she has ever seen, so I’m sure you are well aware of your shortcomings, I have nothing left to say on the matter, good day.
App woes
by Low Shoulder on 2019/07/06 14:13
Chose to use PL due to name recognition although other discount sites were priced about the same. Round trip Delta to destination Spirit from destination. The app failed to reserve our seats on delta and we assigned the last four seats on the back row. While in route the app does not indicate boarding gate, but emails changes which for this trip changed twice. Atlanta airport is spread out, and we just happened to check departures and noticed 30 minutes before boarding that our gate had moved from A19 to F9. No email from PL...... until we were boarding. Day before returning we received an email to check in on Spirit Air tried several times to check in, but never received confirmation. While checking in we noticed that if you wait until your flight Spirit will charge extra for checked luggage which is $40 per bag(x3), then we were charged $16 per seat (x 4). As of two hours after “checking in” still had not received our boarding passes and seat confirmations. Flying Delta, Southwest or United would have cost about the same plus the apps for delta and United seem to work very welll. Do not trust the PL app if you do not fly regularly.
Am in a Love/Hate relationship with Priceline
by KPI/CIB on 2019/07/13 14:09
I have been a loyal Priceline user for well over 10 years. I probably book from 50 - 75 rooms per year and every time I book, I fear that something about my trip might change. Priceline is super inflexible. Actually, they are kind of Bi-polar with a heavy bent toward inflexibility. On a rare occasion, I have been able to reschedule a room, or cancel a trip that has been changed, but for the most part, if something changes about your trip, just plan on no refund, no changes. It’s kind of like playing Russian roulette, but with four bullets in the gun. The other thing is that their prices used to beat anyone on the internet, and the bidding process worked wonderfully to get the best rate available. Recently, not so much. Prices are pretty much in line with almost every other company out there. So, if you like gambling with your money or if you are 100% sure nothing will change about your trip, then I would still use Priceline. But if there is even a small chance something might change, I would recommend someone else.
Worst app ever and hasn’t changed in years....
by sunpaw17 on 2019/08/16 00:32
Whenever you have stayed at a hotel, the app gives you deals to stay again and again, but it doesn’t let you do anything but accept whatever room they may have available for that deal and not any other room! “Room is guaranteed to accommodate 2 adults”. Ummm? So what about families? And WHY CAN’T I BOOK A DIFFERENT ROOM?! If you select the ‘choose’ button it takes you straight to a check out screen... great... I want to pick my room!! I need it to fit 5 and a lot of rooms don’t do that. I’m not just going to book. So I have to go to your website or better yet... NOT YOU. To book the room I want. Been like this for years... no one else complained?! I doubt it. Now your app is deleted, thank you for wasting my time yet again. Like the last time I paid for a whirlpool sweet and you just told the hotel I paid for a king and had to pay the hotel more money when I got there for it when I already paid you an extra fee over the regular king room for it. Sounds like it not uncommon and you are another apathetic business out there just waiting to scam others out of their money.
Nightmare
by stan_butt on 2019/07/20 15:20
Oh if I could only give this app zero stars. I had a terrible experience attempting to book my honeymoon, of all things, through the Priceline app. I was told time and time again the flight I chose was unavailable and sent back to choose another flight, when in actuality Priceline was attempting to charge my credit card. I received no confirmations, no emails telling me there was a problem, and I never even reached the final step of booking. It wasn’t until my credit card company contacted me that I was notified of any attempted card activity. Priceline customer service insisted that the generic error for the app is “flight unavailable, choose another.” That alert was completely false in my case. I was assured all of the attempted charges would be wiped clean, but Priceline customer service said they could send no kind of email to confirm this information. I am incredibly disappointed and sad, because what should have been a joyous celebration booking a trip turned into a catastrophe. I have emailed Priceline once again to explain the entire situation and hopefully prevent this from happening to anyone else in the future.
Very misleading
by Promeg on 2018/02/13 13:04
Priceline used to be a great place to get great deals until recently. The Express Deals they offer seem to be a decent deal until you select one. First off, the hotels that they say are comparable to the one you’ll be getting are actually nothing like the one you receive. I booked a 3 Star express deal that they said would be comparable to a Marriot, Hilton or Hyatt and instead got a motel that I wouldn’t even rate over 2 stars. In addition to that, when I checked in, I was told I must pay an additional $34. Priceline had informed me at the bottom of the booking conditions in tiny print that there would in fact be a mandatory fee I would have to pay. My problem with this is why did they have to put it all the way at the bottom like they were hiding it and not put it some where people could actually see it right away so you know the true cost of what your paying for. When looking at reviews for this hotel, no one had anything nice to say about it except that it was close to Universal. How it’s a 3 Star hotel is mystery to me. When calling customer service, they were unhelpful and made me even angrier.
Long time Priceline user
by Iceman079907 on 2019/04/25 11:41
I have been using Priceline and services similar since their inception. I am very grateful for the ease of use, the deals offered, and the constant improvements made. No, everything doesn’t always go the way I expect it should go but it always works out. Being a life long businessman and entrepreneur I can appreciate how much time, effort, and ingenuity go into the operations and service. I am also very appreciative of the helpful and patient customer service agents when things don’t go as planned, I could not do your job! For the people who post bad reviews for Priceline and other services like them, it might be worth lowering your expectations and look for the positive aspects of these tools and other conveniences available in our world. You might just start enjoying your life. Problems and complaints are always self generated.
No Protection Against Bedbugs!!
by kridten on 2018/06/17 03:33
My husband and I booked a hotel through Priceline so that we could attend my nephews graduation. When we arrived to the hotel, we found bedbugs on our room(some alive/ some dead). We notified the hotel staff and they refused to refund our money because we booked through Priceline. When I was waiting in the parking lot, another woman approached me and let me know that she had just found live bedbugs in her room and advised me not to stay. We knew it was not an isolated event. So, we called Priceline. They informed us that because the hotel management denied that they had bedbugs and they were not there to check that they could not refund our money ( it was a multi-night stay) I asked if they had any customer protections within their contact for live infestations and they said that they could not refund our money because the management denied the problem. We travel frequently (my husband is a pilot) and we will never use Priceline again. Thankfully, we found another hotel (not through Priceline) and they gave us a discount for our troubles. Priceline works for the hotels - not for the customers!!!
Horrible Scam Artists
by Good Bye Priceline on 2018/11/08 16:38
I have been a long time customer purchasing flights cars and hotels. I have always purchased the Trip cancellation insurance. Never needed it until today. Don’t do it folks it is a scam. The one time I finally need to change a flight and Priceline could not and would not help in any way. They sounded as if they were literally reading off a response card. I called several times hoping to get a customer service agent that would listen to the issue and try to help. Luckily I had insurance right??? One would think but wrong again. The only time the trip cancellation covers you is if you are on your death bed and in the hospital and even then you have to call them ASP in order to be covered. Very misleading. Don’t waste your money buy the better ticket if you think for a second you might have to make a change. Better yet purchase from the airline directly. Priceline told me yesterday they can’t help me they are only the middleman. Well time to cut out the middleman. Priceline you have lost a very good customer that purchases 10-20 flights a year, Hotels and rental cars.
Only a fool doesn’t use this app!
by Smith35387 on 2019/05/18 18:04
My wife and I travel quite a bit, particularly to Florida where our daughter attended college and just recently just graduated. She now lives there. We also travel overseas. Wherever we go, I would not even consider not booking though Priceline. After using other apps and even using points accumulated though the hotels themselves you will never save as much money as you do with Priceline. We are very particular where we stay and if you read the reviews of the hotels and weed though as many reviews of each hotel you can, (there’s always someone who has a gripe with something) pick one. I almost always pick their special deals as long as there is 4 stars and the reviews are mostly positive. Have been super happy with this approach! Give it a try, you won’t be sorry!
Always “too late”
by powerpop25 on 2019/11/22 14:42
Lots of great deals advertised - but they don’t exist. There are some properties advertised that have been demolished. I clicked on them and they say “sold out” and I kept consistently getting that message regarding particular properties, no matter when or how far in advance I’d try to book. I tried to contact them, the numbers are out if service. When I finally booked with a different property (using a different service than Priceline - that frustrates me with their “sold out” and “too late” garbage) the other property told me those advertised on Priceline were no longer in business (for over a year and a half), and one was torn down and doesn’t exist! Another fakery: “let us choose and you’ll get a great deal.” LOL I entered various dates for up to two years. Nothing. If you don’t have it or can’t do it, DON’T ADVERTISE IT. The app does nothing, and is worthless. The one booking I made with Priceline I canceled. Why? Because they required payment up front (not problem) but I found a better deal that DID NOT require payment until the day before the stay. Priceline is a zero.
Terrible!
by mcky12 on 2019/09/12 16:10
So I used toLove Priceline I use them to stay for two weeks in Atlanta had great service and great hotels everything was fantastic until I saw there was a charge on my card for a hotel in a whole different state so of course I called the hotel said there was nothing they could do had to call Priceline call Priceline customer care stayed on the phone with them for about 10 minutes arguing about the fact that I was having to pay for a hotel I didn’t even book and the woman kept saying she understood all she could do was send me an itinerary but couldn’t refund me my money or cancel the reservation when I kept telling her I did not book a reservation in a whole different state all she kept saying was I understand understand but obviously she didn’t because I’m somehow expecting to pay for a whole weekend in a whole different state that I didn’t even book so I just have to pay for a hotel I’m not saying and please tell me how that makes sense? So upset that this happened because I really liked Priceline but now obviously I can’t trust this company.
Great app could use a little tweak.
by What names aren't taken? on 2018/08/11 15:45
I book the same hotel off the app every week. Every week I type in the location I want. Every time it shows hotels downtown Dallas when they are 3 times the price and require a $20 Uber ride. I ask for specifics in the filter ‘distance from location’ and the first time I booked, a hotel downtown popped up I thought great and booked it. Only to find out it was not close and did not provide an airport shuttle as promised. I know first world problems, but I now know I have to scroll thru to find the hotel I want. I wish when I put in the neighborhood ‘area’ it would put that area first. And the filter does not really work because you say distance closest to and it puts you 10-15 miles away I guess those hotels must pay a premium to pop up on the top. Just a warning if you are not familiar with the area check the map, the filter does not work.
Not what was advertised
by Yomyname on 2020/01/07 01:58
I booked a hotel for seven days and I expected a hotel that was four stars with very good reviews but it when I arrived I was very disappointed. When I first entered the front desk was not welcoming at all. Then when I entered my room, it was not a room that is four-star worthy. It was very old-fashioned and seemed like a hospital. The bathroom didn’t even have a hood. The air conditioner was also very old. I assumed that all the hotels were like this around the beach since it was supposed to be a four star hotel, but my friend booked another hotel that was 3.5 stars and the hotel was completely different and of better quality than the one I stayed at and it was at a better price. I would also say that $80 would be too much for a night. Their room also had a beautiful view while mine didn’t have one. Their room was so much better and I’m absolutely disappointed as I trusted this app very much. I’m never going to use this app/website to book another trip from this app again and I was tricked into buying a hotel that was not accurately rated.
Don’t use this App - it will take your money.
by Master Lord202Boss on 2019/12/06 02:04
Booked a hotel quickly due to a deal I wanted. Realizes they allow pet (which I am very allergic even after a someone pet is long gone.) so I immediately tried to cancel that reservation and booked another flash deal for a pet free hotel. I couldn’t cancel via the app. I tried calling, they told me they would cancel and refund if they hotel was ok, I called the hotel, THEY SAID OK. I called Priceline back, they call the hotel and return to the call with me saying no they can’t cancel. Hotel says Priceline controls all reservations. Even though they could see the reservations were created back to back, they said no. The other scam is once you look at all the options you like and select a hotel, YOU CAN NOT MAKE A FINAL REVIEW OF ITEM:PURCHASE before you confirm like you do in online shopping. YOU CANNOT! GET A REFUND FOR TAP OF WRONG BUTTON 1 SECOND AFTER YOU PURCHASE NOR CHANGE TO A DIFFERENT DAY, NOR GET A CREDIT. Their customer service & supervisor have been trained to say no regardless of facts or issue. If you confirm a reservation, your money is gone no matter what.
Not the best deal/ will give you the deals that will ruin your vacation
by criscanbar on 2019/11/25 22:14
Second time i use this app & the last one. People!, this website offer you deals that once you sign up for them/ paid for them, the extra fees become a ripoff. A good example of this are the their alliance with FOX RENTAL CAR. This car rental company is a complete RIPOFF!!!!! Please do yourself a favor, and DO NOT rent a car with this company. You might think that you might be able to get a ‘’deal’’ through Priceline; however once you are in the counter, you won’t only have to wait in line for over 1 hour; they will also force you to add one insurance and hidden fees will come off , that you won't see until after you return the car. At the end of the day, you would end up paying 3-4 times more of what you were initially paying. Customer service is ok, people in the San Francisco airport location are rude to the point that they make you feel that they are doing you a favor. FOX RENTAL CAR= will ruin you vacation. Priceline and FOX rental car= conspiracy against them customer with fake deals
Awful Customer Service
by Ryan Mack the cheap guy on 2019/01/26 01:40
Booked a hotel for Wednesday and another room for Thursday. My flight was cancelled Wednesday morning. I cancelled my rooms right away ON WEDNESDAY. They didn’t call to cancel until THURSDAY even though I called the hotel personally and got them to give the okay to cancel the room on Wednesday, but Priceline needed to make the call themselves...not me. I used that God awful chat system to give them the name of the account rep at the hotel on Wednesday, but again...they waited a day to call on my behalf...the hotel didn’t cancel my reservation...why would they? Priceline admitted it was messed up and they should have called that day, even though i did their job for them, but all they could do was just apologize while I ate the $100 for the room...oh...they did offer a 5% discount on my next booking. The customer service reps also didn’t really speak English well and I kept repeating myself. After over 5 hours on line and the phone all I have is a bunch of “sorry” statements, frustration, and $100 less in my pocket. They could care less about customer service.
Priceline is horrible
by hdmkom on 2019/04/05 22:24
This is by far by far the worst company I’ve ever dealt with online I asked for Google to give me alive customer service number they turn you over to a robot the same robot with the same voice I put in my name phone number email I totally registered and signed then I put everything I needed for a vacation the city I’m leaving from the city I’m going to how many days how many people age the ages of the people I put in I need our hotel and flights three different times I put it in very carefully and I pressed find it for me and they just sent me back the same page that I had never filled and over and over again and when I leftA written message that I was actually talking to a human being she didn’t understand anything I said didn’t register in my email or phone number which I had signed in with and said hello to RICHARD it had recognized me yet I’m trying here for 45 minutes to get a price on the flight and nothing works and there is no real human being to talk to goodbye Priceline you lost a customer before you even got one
Priceline comes thru again
by Older Dinosar on 2018/10/02 23:24
I only use Priceline for booking hotels but I’ve scored every time! In fact I don’t know when the last time was that I didn’t get a hotel thru Priceline. If you don’t have any friends or family with connections to big hotels and you don’t like to pay double for a room and you don’t like to book days or weeks in advance in case your plans change and you’d like something better than a Motel 6 or Super 8 then go thru Priceline. I’ve booked the actual hotel I want or used Express Deals and have always been happy with the results... well ok there was that time in Kanab Utah where we got an awful room but what can I say, it was Kanab. We’ve never had problems checking in or getting help in getting 1st floor rooms or rooms near elevators for my handicapped hubby.
They don’t take ownership of their mistakes
by Kinzmom on 2018/09/11 13:07
I was using the app to find a hotel for a college visit for my daughter. I searched and found one on the date we needed for $90. I clicked book it and when the confirmation came through it had the current date, not the future date! Immediately called customer service. They told me that it was a no cancellation/no refund deal! (I know and I was ok with that when the app showed the right dates) she said There was nothing she could do! She said maybe call the hotel and see. So she “called the hotel” and said they would allow me to cancel and rebook for the correct date but the cost was $145! What?? Your app said $90 on the correct date now I either lose the 90 I have already paid or have to pay $145. Yes that was my only option. So because the app screwed up the date...I ended up have to pay an additional $55 for a room! I seriously will not use this app again! I could have gotten better rates through the hotel direct!!
Very Disappointing
by THillSix on 2019/10/23 20:08
I and my family have used Priceline and other booking sites in the past with no issue. This week I attempted to book an Express Deal through Priceline, upon the first attempted I was given an error message saying the site was having issues and to try again later. Over 12 hours later I go back to try and book again the same deal is still being listed and after a couple more attempts and multiple error messages, none of which said the deal was unavailable, I contacted customer service. They essentially told me that they couldn’t do anything about the issue and deals listed on their site will typically remain even when they are no longer available. Why would I continue to use a service that does not have correct or updated information, on top of that I was very disappointed in the service I received on this issue not once did the representative apologized for the inconvenience or wasting my time instead simply said this is just how their site is. VERY DISAPPOINTED IN THIS EXPERIENCE.
Priceline Credit Card Rewards - ISSUE after ISSUE
by Bug28122 on 2019/09/18 20:32
I have had the Priceline credit card for 4+ years now and have booked hotels weekly for work trips and I am very disappointed in this company. I have booked so many times through the app/website and often times never received my rewards points because the payment wasn’t needed until the arrival at the hotel. When you don’t pay through the Priceline you don’t get the points. I then pay with my card at the hotel and still never get my points. I have made cases and have many case #’s but never get the points I deserve. I have trip #’s and proof that I booked through the app that should allow me to get the points. Well the lack of customer service never understands this issue and I am left with 0 rewards for using Priceline. I think the easiest solution is to make this an issue and have your IT dept. figure out this reoccurring issue or for me to never use Priceline again. What’s the point in having the Priceline credit card when I don’t get rewarded for using Priceline?
Long time customer, very disappointed
by Hairilicious on 2018/10/28 23:30
I have been using Priceline for YEARS. I’m a hairdresser and I tell all my clients to use them as well. It had always been my go to. Not anymore. About three weeks ago I accidentally booked my hotel for the wrong weekend and called as soon as I clicked submit, realized it too late! So I called customer care. The lady was sweet. She said that she email the third party company to see if I could change the date or have my money be refunded. Mind you, I didn’t want to cancel or my money back, just to change the dates. I was willing to pay the difference. I called on a Saturday at 11ish pm. She said I would hear something back in 2-3 business days. I called back on Monday just check that my request wasn’t being forgotten. The gentleman told me that I should hear something by Wednesday or Thursday. Friday came (day before the accidental reservation) and nothing. I called and they said that the company had not replied to them. I called Saturday and the gentleman that answered took my number and went into action and said he was going to call that other company and get them on the ball right away. He calls back and tells me that I will get an email in two business days. It has been over a week. Nothing. I have email customer service. And nothing. After using them for my hotel stays for so many years, I am deleting the app and taking my business elsewhere. I feel ignored. I was patient and I was nice.
Best On The Go Get Way To Find The Cheapest Deal!
by Ding fong on 2019/02/12 15:06
I travel a lot for work and I always use Priceline if I need to get a room. I watch my close associates struggle with finding a room and then the prices are always way higher. I open up my phone, type in the town and boom within 2 minutes I can find the perfect deal. The express deals 9/10 are better hotels than I would generally buy and are generally at I price I wouldn’t normally pay for a hotel...because they are just that cheap! Once I got a 4 star suite 10th floor for only $54! If you have a problem their support center is very good at making sure you’re happy. All around this is a must have service for anyone traveling who wants to save all the cash they can! In one year I saved $2,500 on express deals.
They can be great if they want to be.
by Tony Andrin on 2019/06/15 22:42
Priceline has for the most part treated me pretty good. They have had issues for when you need to call customer service to deal with a problem that you’re having or By accidentally double booked for triple booking to get a refund can be pretty hard. They can give you a real hard time about it. They usually make you call the hotel that you double booked and ask them if they could cancel the reservation for you because Priceline won’t. What I wish Priceline would or could add would be for us to be able to use our rewards numbers for the different hotels and car rental and air fare programs offered. If they were to do that I would not have any reason to use anyone else at that point and Priceline would be the only app I would have. Thank you More then 500 rooms booked
Emergency 2 days before Christmas
by PenneeO on 2017/12/26 17:01
Booked a night at the GSR in Reno, NV. For my anniversary. When I got to Reno I couldn’t stay because of a death in the family. 2 days before Christmas, on my Anniversary and the hotel was 100% full with more people wanting a room. I figure if the hotel can rent my room then I should get a refund. The hotel manager tells me to call Agoda, who the reservation was made, if they agree to refund my money the hotel wouldn’t charge them to get a refund. I call the number the hotel gives me to explain the situation and ask that they agree to refund me my money when the room was re rented. Priceline says the hotel won’t agree and the hotel manager is saying they had a deal even before I booked a room and they will still charge Priceline even though the room was rented. Its a deal take your money and they split it with the hotel. Grand Sierra Resort blames Priceline and Priceline blames Grand Sierra Resort. The only reason I give them 1 star is because the app and review system make you select one to make a review.
Don’t expect customer service to help
by suleimo on 2018/05/03 21:53
Just like everyone said - if you have an issue that needs to be resolved don’t expect their customer service to help. They are so robotic in their approach and do nothing but apologize because as every interaction I had with them so I do so scripted. I booked a hotel that clearly showed they offer shuttles to and from the airport however when I called the hotel they told me they did not. I called Priceline to rectify the issue in atleast giving me credit to cover the cost of the taxi and they only offered me 20% which isn’t enough plus all the hassle of finding a taxi to take me to my hotel at 2am. Again if you have an issue expect to take atleast an hour on the phone and get a resolution that you will not be happy with.
Shatner should rethink branding his name with Priceline
by Don't believe the "sk-hype" on 2018/07/22 02:01
This company is “bush league” when it comes to customer service. I used Priceline for all my travel, 50-75 nights per year. When I needed them most, they did not come through. This is not the first time. This is a reoccurring issue. I’m done. They take your money for rooms that don’t exist, then blame the hotels when they can’t come through. They don’t understand how to handle the customer relationship, when there is a problem, they hide. They blame the hotels. Obviously, they carry no clout with the major hotels otherwise they would not hide. I’ll never trust that their bookings are solid. I am a business owner, and I hope they experience poor results to change their behavior. I also hope this review will help send customers elsewhere. There are better companies out there that “get it.” It’s unfortunate that marketing can cover for poor results. Long term, as a consumer, I hope we don’t reward companies like this. They should not survive.
Express deals almost always awful
by Hajjmama on 2019/03/20 13:06
The app works great and I have used it a lot. Always useful to find hotels near me wherever I am. I can get past minute lodging unless it is very late at night. It would be nice to improve the ability to find something after midnight. Sometimes when you are on the road, you need that. I need to give myself a huge reminder that the express deals are almost always super crappy. The hotels are almost always a step down from what is advertised. I have had to cancel a booking in more than one occasion because the express deal hotel was run down or felt unsafe. So note to self: pay more, know what you are getting yourself into. In sum: the app works great but the express deal features tend not to deliver a quality experience.
Deceiving information and horrible customer service
by heatingpeanuts on 2019/12/21 13:20
I have been a Priceline customer for the last 10+ years. However, the most recent booking has been a disaster. I booked a hotel near a themes park on their app using the map feature. It turned out, when trying to check in at the hotel that I was made to believe that I booked, that the one I booked was actually many miles away. It was dark and I had driven the whole day in an unfamiliar area, and the kids were hungry and tired. The Priceline customer service I called, including the manager, insisted that I signed a contract when I clicked the book button on their app and thus solely responsible for whichever hotel I booked, disregarding the fact that their app provided the false information in the first place. This is the first time I ever contacted their customer service, and it will be the last. I will also advise anyone we know against using Priceline. Keep in mind that when they made a mistake, you, the customer, is at fault.
Worst Customer service ever!!!
by Mariah_babie on 2019/07/02 03:26
My husband and I have been planning a road trip with our child to Washington D.C for the holiday. Through many days of saving and plans we were ready to purchase our hotels. Through confusion we made a mistake as humans do and booked my hotels a day off. So two of my hotels overlapped. IMMEDIATELY did we notice the issue and called Priceline’s customer service. We understood the policy and asked for some empathy as we had booked 4 other hotels as well and have been a loyal customer. While on the phone for over 3 hours my husband I were hung up on 4 times. And everytime we made it back to a man who said he was a senior advisor and consistently hung up. All he said was “IM NOT GOING TO KEEP GOING WITH YOU WE ARE DONE HERE” AND HUNG UP. Of course I’m frustrated and angered at TERRIBLE customer service Priceline had although they advocate in the beginning of the call for how great their agents are. I’ve never been talked to so poorly and treated so terribly by a company that has my money. Terrible terrible staff..
Completely dissatisfied
by Mickeylanenc on 2020/02/08 04:36
I have been a longtime loyal customer with Priceline. I always purchase insurance every time I buy an airline ticket because you never know what will happen but have never used it. I got a ticket for a friend to visit & he ended up in the hospital & was not able to use it so when I went to use the insurance I was told I was never charged for it. I was told by 2 different customer service agents that they could see where I selected it in my purchase process but somehow was never charged. They then sent my issue to the escalation team. There is no way to speak to the escalation team to explain your issue it is all routed though very friendly customer service but they are not able to do anything but tell you what the escalation team wrote in comments. I was ultimately told there was nothing that could be done & I had to eat the price of the ticket because I didn’t have the insurance. This will be the last thing I purchase through Priceline!
Pricing errors, increases, &reservations given away
by ShadowHawk1 on 2018/06/07 14:27
I used to book through Priceline for all my travels. However, now the app advertises one price and then increases it when you try to book. They prices shown are not the actual prices. Just “come in” prices. Obviously this is on purpose because they could program pricing like all the other sites/apps. Also, recently I tired to book a site even though the price went from $85 to $104 when I clicked book this rate. The app wouldn’t let me go further saying that they couldn’t find the information on this hotel deal. I had to go inside the hotel and got a rate of $93 which was better than Priceline anyway. I called Priceline and tried to book, but they won’t let you. I asked to talk to tech support and they “don’t have any”. The lady did apologize 1,000 times. I felt like they were smiling at me and saying too bad that’s the way it is and laughing. Did not get a good feeling about the company. I also booked awhile back and they gave my reservation away. I traveled hours only to find I had no place to stay. Lesson learned was that hotels can give 3rd party rooms away. Bottom line is that the company hides prices in the app, when you try to book it may or may not work. Customer service will apologize and say there’s nothing they can do. You can’t book through them on the phone nor report any issues with their app.
Worst site ever
by G3h5 on 2019/07/27 05:38
When you book express deal they are not providing you with same level hotel. I booked 2 1/2 hotel like holiday inn or best western but I was put in red roof. Everybody knows this is not the same quality hotel. I had two children with me and I was afraid for my security. When I called to see what possible we can do I received the worst service ever. I was told that there is nothing they can do - I can’t be refunded; I can’t receive a hotel that I paid for and I can’t talk to a manager. The woman was so rude that she was putting me on mute every time I’m trying to explain her my problem. I started to ask her questions on purpose and every time she spoke she would not answer my questions just to prove that she is not even listening. I had never ever had so bad experience. I’m speechless when comes to their customers service. It was so bad that it’s beyond every explanation. Priceline became really a bad option. I will never use them again
Do your research!
by DIA Linn on 2019/05/21 13:34
For the most part I’ve had good experiences. The first bad experience was a 3 star hotel,per Priceline, in MN that was really a 1.5 star per the hotel. It was so rundown, but I should have researched through the hotel before booking. I thought it was probably a fluke and didn’t give it another thought until this past weekend. I booked a hotel...based not only on stars, price, but mainly the shuttle to the airport. Hotel was nice, price was good...shuttle nonexistent except on Friday and Saturday after 3 pm. My flight left at 10 am...so I had to get a cab. So, from now on I will research the hotel on the hotel website and I will never book a best deal since there is no way to verify any information, and I can not trust that Priceline is providing accurate information. The difference in the price after having to add the cab, could have gone somewhere closer and possibly nicer. Now I know.
Priceline has a horrible costumer service
by DanielVa81 on 2018/02/13 22:07
I attempt to book a flight for my 93 years old father . There is no option on the app, or site to request for wheelchair services , which is very discriminatory to the elderly , and handicap . At to make the experience more unpleasant , I book the flight with my best friends credit card , he was right next to me when price line called to confirm his information the agent had a really bad ascent , we couldn’t understand her so she repeat her self, she said thank you and Hang up in our face . I got an email saying my flight was cancelled , when we attempt to all the costumer services , there is no one to answer . This is the first and last time I ever use this company . I purchase my dad’s flight with cheapoair for 120 more , no drama , we got the call from cheapoair to confirm the owner of the credit card used , and everything was successfully processed . Stay away from Priceline even if you have to pay more .
Rating Trends
374,377,352,322,296,316,321,0,734,338,341,376,295,281,205,250,413,240,253,430,362,391,335,309,315,323,237,250,491,340,364,325,273,333,304,511,479,427,348,430,324,334,412,362,341,304,313,357,356,362,360,306,296,222,403,397,410,443,301,266,290,342,330,376,372,312,270,284,269,285,348,358,337,281,294,340,327,391,436,318,325,334,359,387,451,406,427,225,329,341
All Versions
4.0
463,827 total
 5
381,741
 4
49,954
 3
13,869
 2
5,434
 1
12,829
Current Version (19.3.1)
5.0
370,988 total
 5
317,470
 4
38,545
 3
8,301
 2
1,854
 1
4,818
Version History
More...
Keyword Volume Hits KEI Rank
rental
15.37
38
1
rent my car
41.83
20
rental cars
39.23
14
flights
17.37
13
price
0.00
9
2
hotel
21.41
7
hotels
14.02
6
rental car sites
0.00
3
rentalcars com
0.00
2
priceline app
642
1
priceline
823
1
priceline negotiator
0.00
priceline com
0.00
rental car discounts
0.00
Screenshots
Keyword Volume Hits KEI Rank
hotel
21.41
27
rental
15.37
24
flights
17.37
14
2
hotels
14.02
6
rental cars
39.23
4
1
rent my car
41.83
2
price
0.00
2
1
rental car sites
0.00
2
rentalcars com
0.00
1
priceline
823
1
priceline app
642
1
Search Visibility
App name
Description
Get exclusive app-only hotel deals, discounts on rental cars, and cheap flights all in one place, with the priceline app. Join millions of happy travelers who book great deals with us every day - download now! NEW - Stay more, save more! Unlock priceline VIP when you book and get our best prices on great hotels. Still need a reason to download the app? Here’s 3: 1. Access to exclusive hotel deals found only on the app. 2. Everything you need in one place - low-priced hotels, cheap rental cars and discounted flights. 3. Personalized, relevant hotel recommendations - we have the travel deals that matter to you. Our app is rated as Best App for Travelers by Travel + Leisure! SERIOUS SAVINGS You’ll save up to 60% off with Express Deals® and even more with Name Your Own price®. Seriously. Plus, you save up to 50% off hotels when you unlock priceline VIP. SEARCH, FIND, BOOK Finding the perfect one is easy as pie. Search by city, address or point of interest to book the most conveniently located hotels and rental cars. As you search more, we uncover even more deals just for you. QUICK & EASY Want to book in a matter of seconds? Our app features super-quick travel booking, especially when you’re signed in! We do fast well. rental CAR DEALS Hit the road with rental car deals on 22 brands in 28,000+ locations. That’s how we roll. CHEAP flights Travel across the globe with super deals on thousands of domestic and international flights across the globe. Pace yourself. TRAVEL BUDDY Easily access and make changes to your trip wherever you are with our My Trips feature. Need to check your booking on the go? Get all of your reservation and travel info right on your phone, even if you booked on your computer and even if you don't have service! My Trips works offline, too. Like magic. Our app has your back. And it’s watching your wallet, too. Download now! priceline is part of Booking Holdings, which includes leading online travel brands such as Booking.com, Agoda, Kayak & OpenTable.
Works great
by QualityForLess on 2020/02/20 16:37
I use the Priceline app to get cars - works great and has great prices if you don’t have to have a single provider ... thanks Priceline !!
Had to move out of Sea club in Ft Lauderdale
by 25 year priceline client QUITS on 2020/02/20 03:53
Horrible and moldy. No refund from Priceline or Bookings. Bad business. Spent an hour I. Moldy hotel room. Talking to 3 people who refused to give me a refund. Moving out
Price bait and switch
by priceBait on 2020/02/19 22:52
When a $78 room becomes $135 after tax and fees I lose interest. Just tell me the bottom line price when I’m searching.
Wouldn’t suggest it
by Shaudy10 on 2020/02/19 14:27
Nothing good about this, scam me out of my money, said I could do a refund within 24 hours went for the refund way before 24 and I got a fee the same amount of I had paid so that’s bull. Go to better well known. Not this knock off
Love to Explore
by Robin Dubois on 2020/02/18 16:35
Awesome way to travel!!! Save money equals travel more. ♥️
My first go-to
by 591 YOY on 2020/02/18 13:35
Whenever I am planning a trip, this is what I always use!
Always Pleased
by Bob O. Detroit on 2020/02/18 01:20
Have been using Priceline for years and years now. Wouldn’t go anywhere else.
Love Priceline
by svprairiewinds on 2020/02/17 16:17
I use Priceline every time I travel. Great prices and a seamless process!
Booking a room
by Katemarie83 on 2020/02/16 23:34
Very easy to use!
Great deals
by Frankie ipad on 2020/02/16 18:49
Always had great times using Price Line.
Disappointed
by dont like false info on 2020/02/16 14:38
Horrible customer service didn’t understand anything. Checked other site a few hours later found a lot cheaper rate. Hann said I would have to cancel all services myself even though they said free cancellation in the first 24 hrs. The other site was $300 cheaper and also had to pay $266 to sit together which other site offered free.
Priceline scam
by amelia phil on 2020/02/15 19:04
Irritating Experience with this app. Scam. Selected dates, location and price and got set up to pay when it said error occurred so start again. This time the original price did not work but at a higher price all was well. Thieves at work on this App.
Best Option
by Reggie Ladeux on 2020/02/15 15:23
Priceline app is quick and flawless!!!
Use this all the time
by johnyb60 on 2020/02/15 14:46
This app is very convenient but of course the reason I use it is because of the great deal I find on Priceline!!
Poor Customer Service
by Shy Diddy on 2020/02/15 12:44
If you have any issues with any of the hotels you book through the app, Priceline provides the worst customer service.
STAY AWAY
by Lexnexbex on 2020/02/15 11:47
This website is trash. I wish I would have read the review post on here that they do in fact take your money and leave you with nothing. Drove all the way to Vegas to come check in and find out the hotel was over booked. The representative on the phone told me nothing could be done till 8AM The next day and then I proceeded to ask what I’m supposed to do tonight sleep in my car and she told me yes. I already have the money taken out of my account of course and I don’t know why because it definitely wasn’t to put a hold on the room. Now I have no room to sleep in and have to look around for other rooms in the middle of the night. Stay away from this website.
Horrible customer service!,
by Rock2bit on 2020/02/15 09:05
Too bad I can’t give 0 stars. Try and contact Priceline to make a change. Contact by phone,text or chat is a joke, unless you’d like to get the same response or lack thereof. Delete this app!!
Great!
by NicBlue3 on 2020/02/15 06:14
User friendly and I always get great Express Deals.
🙏
by reallyfish on 2020/02/15 05:02
Thank you!
Faithful Child
by Mz Faithful on 2020/02/15 00:55
Using the Priceline app is very easy to use. I love booking my flights on the app.
Amazing
by TravelMom365 on 2020/02/15 00:20
Priceline is so convenient!! Booking is so easy, from reserving a room, a car, and a flight!! Lol I normal ignore the review notifications, but this time they deserve it.
Not the friendliest
by Pardawg71 on 2020/02/15 00:08
Booked a trip. Did not use the name your own price. I just chose the hotel from the list. The next day I was informed the equipment I was to install wasn’t ready. I tried to change my reservation to the following week and was told I could not. Very disappointing. Customer service told me I could not make changes and would be charged. I called hotel and they told me I couldn’t make changes because it was booked using a third party. Very disappointed.
Horrible experience with customer representative.
by nani_52 on 2020/02/14 20:01
Unfortunately we missed the flight because of light rail issue to the airport,I reschedule the flight to next day and called priceline seeking help on modifying reservation.i was asked to keep/cancel the reservation without giving any advise or option. I thought Priceline staff is user friendly but they are not,this is my last trip with this.
Priceline is great
by D. Terry on 2020/02/14 17:31
I’ve been using Priceline for 6 years car rentals and hotels. Their service has met my expectations and above. I will continue to use it.
Better read close
by 357daddy on 2020/02/13 23:51
I got a hotel in Daytona and ended up with $50 more in cheat fees from the Hilton hotel. They say it’s in the fine print. Why can’t they just be upfront. Priceline should not have these kind of hotels even listed. You shouldn’t have to be a lawyer and read a ton of detail on charges, unless you were born to cheat. Crappy snotty employees at Hilton too.
Helpful
by nokels on 2020/02/13 15:30
Great deals and helpful in a crunch.
Double charged
by charged x2 on 2020/02/13 12:38
Numerous times I’ve been double charged for rooms using Priceline and then I have to spend 20 minutes trying to get the charges removed. So I just stopped using the app and Priceline. And if you use the app to book a room they don’t tell you but it might be through a different company like booking buddy.com and you can not get ahold of them on the phone if their is a problem like double charge. Their are plenty of other apps out their without this problem.
Price match is a joke
by julijuls20 on 2020/02/13 06:35
I purchased an EXPRESS DEAL of all things and found that that deal was the same price for snaptravel.com but on snap travel they had a 10% off code that anyone could use but when I called Priceline to let them know, they told me there was nothing they could do about it and it didn’t qualify for the guarantee cause it was a code used... So you’re telling me I can go get the hotel cheaper than your express deal WITH free cancellation on snap travel and when I check out it’s cheaper than your rate BUT it doesn’t qualify cause no one at your office can click the 10% off code that everyone or all consumers can copy that code???? Like that’s a joke. If you want that as a loop hole then you’re going to loose a lot of business but for now I found a new travel site....
Poor customer service & scam!!
by mscolbert83 on 2020/02/13 05:02
I reserved a HOTEL and it looks like I will be staying at a HOSTEL!!! I pleaded with Priceline to review the poor reviews and understand my concern. They neglected to address my concerns & instead of providing excellent customer service they brushed me off and said "there's nothing we can do". I have booked through Priceline for years but this will be my last. I am extremely disappointed!!! Be careful & read reviews everywhere before booking.
thank u!
by BritQiangYu on 2020/02/13 03:26
love this app!
I am not satisfied
by mariargc94 on 2020/02/12 21:42
I booked my flights through the app and now it’s telling me that I have no reservations, I called customer service and they couldn’t do anything about it.
Easy
by daddy1948 on 2020/02/12 18:03
Everything was easy and looking forward to using Priceline again
Good Deal
by rbzack on 2020/02/12 16:14
Always find great deals.
New trip
by joey brooko on 2020/02/12 14:49
Priceline is very quick and easy to get a great deal.
Awesome App
by septembergirl54 on 2020/02/12 12:13
My first time using the app. A friend showed me how easy it is to use & the deals you can find. Booked my first stay on Priceline, but it won’t be the last!
Horrible customer service
by Nema A20 on 2020/02/12 09:14
Booked a roundtrip ticket took a screenshot of it since it was for my brother and family of 5, my card was charged and when I get the confirmation email it’s for a one way flight. Their response is cancel and rebook. Horrible customer service.
Fantastic
by Richspirit on 2020/02/12 02:22
Fantastic experience using app. Smooth and easy to navigate, lay out of options is easy to understand too.
Liars
by bcbcbccbcbcbcbcbcbxbxxbc on 2020/02/12 02:02
We stayed in a pirate if crap hotel, they wouldn’t do anything and they lied about it , some direct message out of towner
works great
by Lookingupleigh on 2020/02/11 16:13
Overall a great app to get a nice hotel at a reasonable price.
I love this app....
by angelgirl96 on 2020/02/11 00:54
Super easy to use and a nice selection of hotels to choose from. I also e express deals. I have always been happy with my stays.
Booked worst trip ever
by terrrible deal... on 2020/02/11 00:17
Took the blind travel for 300 miles. I could drive there in almost the same time flight will take. What a rip off. Don’t use this feature it will rip you off
Nice
by rhondeau313 on 2020/02/10 22:28
Love the app fees a little much but this my go to app
Lit
by Wallah107 on 2020/02/10 13:36
Good as heck! SUPER LITTY
Best Travel Assistances
by Bloody sunday Blood on 2020/02/10 07:26
Transparent pricing, reliable vendors, and without exaggerating information, these make me like Priceline more than any other similar Apps.
Great App!
by mstpl on 2020/02/09 20:31
My husband and I do many road trips and use Priceline all the time. It’s easy and never any hassles. A++
Priceline app
by jaycie61 on 2020/02/09 18:04
The Priceline app is easy to use and with enough information, it is possible to get many options on where to stay or eat, as well as things to do
Great app that saves you money
by topdog21 on 2020/02/09 15:37
I haven’t booked a flight in the past decade without using this app...best deals, cheapest options!!
Book Directly With Airlines no with Priceline
by sppiiike on 2020/02/09 12:58
I booked a round trip flight with Priceline. The Flights were significantly delayed due to horrific weather all day in Charlotte, NC. The flights were American Airlines flights. American Airlines sent out a weather advisory giving all passengers the option to change and cancel their flights. The gate agent told me to call Priceline. I did and their customer service team was incompetent. The advisory was posted online for all to see by American Airlines stating that all flights would be delayed significantly or cancelled and all passengers old seek change or refund. Yet the service reps at Priceline kept stating there was no advisory (as I was looking at it and giving her instructions how to look at it). Ultimately, had wait multiple hours and speak to numerous people at American Airlines just to do the job that the Priceline people failed to do. Ridiculous.
Unfriendly user app
by Jewlio4 on 2020/02/08 22:08
Unfriendly user app... it took nearly 24 hours for me to book my reservation . I got a fabulous price at The Heathman Hotel Kirkland Washington. But the time I between, the hours it took for me to confirm my reservation was Base.
Thanks Priceline trucking is complex
by Tya Fisher on 2020/02/08 21:21
Excited will give a review after we arrive
Best Experience!
by Mayo T on 2020/02/08 18:57
Not only problem Priceline app offers the best prices but also makes it super easy to navigate the app finding everything you want. Love it!
Best Hotel Booking app around!!
by Espiao75 on 2020/02/08 18:53
I have been using Priceline For over 15 years! I love it and highly recommend! One suggestion is a look at the rewards program and incentivize users who are loyal with added perks. Overall LOVE It !!
LOVE IT
by Brooke Murphy :) on 2020/02/08 18:35
the app is so great i love it
Be smart
by JY 4263647 on 2020/02/08 17:42
This is the best hotel site - period.
Terrible, awful. DO NOT USE
by kenziii fred on 2020/02/08 17:18
They messed up our reservation. Took our deposit & charged us twice. You can’t get ahold of anyone. I was told they would call us & never did. We have been waiting for refund but they just stole our money.
Zero customer support
by OshKosh24 on 2020/02/08 17:17
Priceline lacks integrity in having quality service partners and is unable to contact their partners for inquires or support. I would highly recommend against using Priceline and consider other organizations of quality support and effort.
Convenient
by stevetran32 on 2020/02/08 15:42
Good price.
A HUGE Missing Feature
by JetsetJoey on 2020/02/08 14:17
This app is great & would have garnered a 5 Star Rating from me- except it is strangely missing the ability to store payment info within one’s profile, thereby requiring you to reenter your credit card information every transaction!
Completely dissatisfied
by Mickeylanenc on 2020/02/08 04:36
I have been a longtime loyal customer with Priceline. I always purchase insurance every time I buy an airline ticket because you never know what will happen but have never used it. I got a ticket for a friend to visit & he ended up in the hospital & was not able to use it so when I went to use the insurance I was told I was never charged for it. I was told by 2 different customer service agents that they could see where I selected it in my purchase process but somehow was never charged. They then sent my issue to the escalation team. There is no way to speak to the escalation team to explain your issue it is all routed though very friendly customer service but they are not able to do anything but tell you what the escalation team wrote in comments. I was ultimately told there was nothing that could be done & I had to eat the price of the ticket because I didn’t have the insurance. This will be the last thing I purchase through Priceline!
Best
by GotThatGas on 2020/02/07 19:08
Best prices
Worst “customer service” ever
by Dr. Diehl on 2020/02/07 16:13
Don’t expect to ever get help if you have issues with reservations. Their representatives are completely useless and offer no helpful information. Attempt to contact them by phone and you’ll also get nowhere, just an automated rep that doesn’t give the ability to speak with anyone. What a ridiculous company. Will never use again.
Where is the bundle option
by Ninjacd1 on 2020/02/07 14:31
This app needs have The bundle option
Best deals possible.
by Real News seeker on 2020/02/07 11:37
No other website can match these deals. Been trying for years n Priceline always has best price.
Can I get a package
by Platinum Doll on 2020/02/06 22:28
Package deals isn’t coming up on my services . Need hotel flight car as a package deal
Very affordable car rental
by sandigee? on 2020/02/06 16:45
Priceline has given me the best rates. I have researched many and Priceline offers the BEST👌
2nd time I have issues
by Hfhdnxbdh mad user on 2020/02/06 02:53
I’ve used Priceline several times but I forgot last year I had issues with booking and again this year. I also had an unknown charge on my account last year and this year suddenly had trouble getting into my Priceline account again. I hope no one else gets hacked by the people running this company. I’m sad to say this was a bad experience all over again. Loved the ease of booking but hated having to cancel and hold cards 😳 I will no longer be using their services. I hope this helps you from going through the same thing.
Great prices, but app won’t show trips booked
by NikiOWins on 2020/02/05 22:45
I booked a car through the app. Great price. Was super excited. Then went into “My Trips” on the app. It said I had no trips. I got the email confirmation so I entered the confirmation number. It said I didn’t exist. I went on the desktop site. It also said I don’t have any trips. I entered the confirmation number. Again. No trips. I contacted customer service. I was told to not use the app to book the trip, only to view trips. That of I use it to book trips they might not show up there (or on the desktop). This seems frustrating and odd because the prices are lower when you book through the app (app only specials). I was told she couldn’t do anything to help me. I had to just reference my email. No way that I could use the desktop site or the app (used to book the trip) to check, alter or verify anything. Basically. If you use the app to book it you can’t use see anything and you have to print your email as confirmation. Not effective and very disappointing.
Horrible app
by CheckFuse on 2020/02/05 04:31
This is a horrible and deceitful app. It shows a hotel and a price -but when you click on a hotel it either says Sorry no longer available or Sorry the price has changed. Priceline should not be allowed to advertise hotel prices that are not available!
Excellent option
by lion1072 on 2020/02/05 03:09
It worked for me great at River Walk I expect the same or better
My go-to travel planner.
by birkstar on 2020/02/04 17:45
I’ve been using Priceline for years and have gotten some great deals at great hotels. Highly recommend!
Been using Priceline for years
by Amy B since 2010 on 2020/02/04 15:58
I have been using Priceline for the last 10 years, almost exclusively, for hotel bookings. I have more recently been using Priceline for car rental bookings as well. I have used Priceline to get great deals on last minute trips. I have used Priceline to book hotel rooms while in the car (as a passenger!) driving across country. They have helped with emergency cancellations. Now that I’ve been using them faithfully I get better deals on rooms. I love Priceline and I will never use anything else!!!
No app support whatsoever
by ladop221 on 2020/02/04 13:07
I have been trying to look for car rentals for days. Different dates/locations and every time it tells me there are no cars available. I finally deleted my app and reinstalled hoping that might resolve the issue. Now it won’t allow me to sign into my account or even see my existing reservation. I have chatted with Priceline’s chat support who has told me you can only sign into your account on the website, not the app. This is ignorance. I can’t even view my reservation on the app by entering my email and trip number.
They are a fraud! Bad customer service
by Perbori on 2020/02/03 22:41
I do not recommend it! They charged me $ 175.48 for a car rental and when I arrived at the airport I had to pay again since Priceline never sent the money to Dollar Rent a car ... I called them to make the claim and they never returned the money .. Do not make reservations with Priceline .. 👎🏻
The best at Priceline
by Toritootie on 2020/02/03 21:07
Always has great deals . Love it
Flight sale
by elyse777$ on 2020/02/03 17:51
I want to thank u for always having great sales .. truly help me be in nyc to go and be with my love ones in time of need .. once’s again thank you 👜👜
Rental car
by GI 66 on 2020/02/03 07:39
I’m client for 9 year and use a lot I’m try to rental car I have a mistake in the dates rental When I want to cancel the reservation and tell want to refund me money back and make new reservation with the good dates Priceline not refund me money. I never ear that on this special cases. I not use any more this services and company Cancel me Priceline credit card And put bad reviews in any forum I find. Bye bye Priceline One less client.
Package deals
by Virgina's report on 2020/02/02 21:46
You should be able to book package deals on the app.
Riding out
by Bigbad AL on 2020/02/02 21:35
Awesome service!!!
Great app
by priceline grind on 2020/02/02 17:58
The app is really good and I always find it The cheapest prices!
Time saver
by ecobug on 2020/02/02 11:08
l am please with timely notifications posted to my email. The rating system is pretty accurate. I love Priceline!!!u
Love it!
by Vailhockeymom on 2020/02/02 03:48
I shop around diligently and frequently find that Priceline has the best prices available. I had one unfortunate incident when I booked a hotel and had to cancel within a few hours. Priceline was unable to refund and I had to eat the booking. My least favorite attribute is when Priceline says there are only two rooms left and you feel compelled to book before you’re really comfortable with the situation. Priceline shouldn’t have to stoop to that level. Keep it honest and people will book regardless!
Why would you let crap car rental companies ruin the Priceline name.
by milwaukeeYelich on 2020/02/02 02:02
^^^
Don’t use them!!
by Gamio on 2020/02/01 19:20
Shady business and horrible customer service! Stay away!
Awesome
by DeepCast on 2020/02/01 18:36
Awesome
Dark Mode on Priceline.app
by mac4kent on 2020/02/01 16:47
Please work on Dark Mode for Priceline.app iPad Pro iPadOS 13 already have dark mode Setting. I hate too bright light mode. I have low vision Usher Syndrome.
Bad customer service
by cityc21 on 2020/02/01 03:18
Terrible rude customer service false promotions
I did not get even close to what I booked in the site.
by UsuallyHappyTraveler on 2020/02/01 02:38
I was promised a room worth 130$ and got a room worth 50$
Great App
by Tait P. on 2020/02/01 02:18
The app works great, I just wish there were more options for various coupons.
Always reliable
by The Broke Traveler on 2020/01/31 11:20
Hotels, Cars, And many Flight.....Priceline has never let me down. Thank you!
Low prices!
by Britt577327 on 2020/01/31 11:02
Low prices! The app is always easy to use.
Priceline didn’t send reservation to hotel, won’t give refund
by Cbecca on 2020/01/31 10:55
Stay away from this app!!! The very competent person at the front desk of this hotel can’t find reservation in any of their systems, and their national tech support is also having trouble. Almost an hour of customer service back n forth with Priceline and hotel still cannot see my reservation, but Priceline refuses to give me refund saying it has to come from hotel. But I paid Priceline, not the hotel so...? I asked for Priceline cust service supervisor & she said there wasn’t one I could talk to. It’s 245am, and I booked this hotel because I was needed to sleep before driving, but now I’m not sleeping or driving. Also Priceline directed me to another customer service line because they booked my reservation through another platform, booking.com instead of directly/through theirs, so maybe this is part of the problem. Don’t take my money guaranteeing a room if your systems don’t work to talk to the hotels you’re working with. Also, the “special VIP” Priceline rate after I signed in was only $10 cheaper, less than my AAA discount.
pros and cons
by David Hestrin on 2020/01/31 03:16
i use priceline a lot. saves me a lot on hotels and car rental. BUT i hate how it tells me one price and then has a much different total
Greatness
by themetroplexexpress on 2020/01/31 00:50
Excellent service!!! Gave me the presidential experience! 5 star service
Great Price
by Port- city on 2020/01/30 08:08
The price was great and easy to book.
SCAMMERS!!! They owe me MONEY
by fraziset on 2020/01/30 07:14
These people still owe me and my wife a refund. They scammed us out of money from a trip. All their prices on hotels are wrong and the hotel will cancel your reservation because the prices are so low they don’t reflect what the hotel has agreed to list a room for. So you will run into problems and they will take your money and you will be screwed out of your trip. So you will pay and get nothing and no service. They take your money and run and give no refund when they did you wrong. They are SCAMMERS SCAMMERS SCAMMERS. AVOID AVOID AVOID.
Love Priceline
by MommyG60 on 2020/01/30 03:33
Got a great price to ATL to finally visit with my Grandchildren!!!
Easy To Continue Searching For Deals
by Brend-OB15 on 2020/01/30 02:34
I agree with the runaround comment regarding TripAdvisor & others. I get great information from the others, but Priceline.com is Best service for making a purchase as soon as you are ready or not yet if not yet. I’m impressed by not clicking “okay” or “yes” if you’re not ready! Other leading similar sites are tricky. I’m always satisfied with the App’s 1, 2, 3 easy to follow mobile searching and booking!
Only robot answering
by Denugold on 2020/01/30 01:12
Having problems as my card get declined, I called my bank and the reason is I changed credit card and feel up new number but Priceline has memorized old number and keep sending old number to bank so it got declined. Try to call and resolve this problem but there is only robot answering with limited menu . Had to book with my debit card few times already and I think I will stop using Priceline for a reason you can get nobody to solve the issues.
Priceline Goldmine
by Delouis Lanier on 2020/01/29 17:41
I’m so ashamed I haven’t been found out about this App as much Traveling as I do laying all those crazy amounts of money thank you PRICELINE!!
The best service EVER !!!
by awfuladvertisement on 2019/06/20 22:34
So I tried to book with Kayak , I tried to book my flight with TripAdvisor, and a couple others. Those two gave me the biggest runaround. TripAdvisor especially. They called me after I tried to book and said there wasn’t any flights at that price but could put me on a spirit air flight for the same price. Now I’m an American Airlines guy myself , or if flying over seas like this time , I will fly Japan Airlines or Korean Air. I said no thank you , stick that spirit air and I hung up. One last try , just one last try. I downloaded Priceline App and booked my flight in under ten minutes with no hassles and the price was like a hundred dollars cheaper. Same schedule and same airlines from TripAdvisor. Oh yeah and the guy from TripAdvisor told me in order to fly American Airlines it would cost over twelve hundred dollars. Nope , it was around a hundred dollars cheaper. Priceline flights ... Best Service EVER !!! Thank you Priceline. My flight to the Philippines is all because of you.
Thieves
by zwerry on 2019/08/03 14:12
I have been a loyal customer sense 2010, recommending their services to my friends and family. Over the past two years that has all changed . This is the 3rd time priceline has taken my money without giving me a service, leaving me with nothing. Priceline has pretty much screwed me over for lack of better words. On more than one occasion Priceline has had deals on there website and app that are not actually available, yet they they have charged my card leaving me with nothing now I have to wait 8-15 business days for my refund to be processed. Not only have they blamed me for not using a credit card next they blame the bank and I will be seeing my money back to me in enough time when all reality they need to take responsibility and update her apps they don’t have offers that are outdated. Not only will they Blame you for using a debit card but they will also blame your bank or the hotel before even beginning to take responsibility. When ever I have called there costumer service, they just blame blame blame, and do nothing to fix the situation or make it better, THEY DO NOT CARE ABOUT THERE CLIENTS. It’s not my fault I used a debit card it’s not my banks fault for having to refund MY MONEY it’s Priceline’s fault for having a deal that is outdated and still taking my money..I’ve given priceline so many chances but this is the last straw and stay away from Priceline. They have lost a loyal customer.
Horrible Customer Service
by DPhillips88 on 2018/01/10 17:00
I have used Priceline regularly for the last few years, booking hotel rooms through them several times a month. When there are no issues, they’re great, but the times there are issues make it unbearable. I booked a hotel using the app based on it being in a specific location, and being able to get a suite with a kitchenette at a great price. Once I received the confirmation, I realized that the hotel was located approx 20 miles away from where they showed on the map, and I had a reservation for a standard room. I was told by hotel employees that they had contacted Priceline several times regarding the incorrect information, but they had made no effort to change it. So after my family drove nearly an hour out of our way to stay in a room smaller than I had intended, I let customer service know about the incorrect information and requested a refund based on it. After a few communications with different CS reps, they have yet to acknowledge that the information was inaccurate, accept responsibility, compensate me for my inconvenience or correct the info on their site. They are intentionally deceiving their customers. Priceline’s entire purpose is to curate travel information to simplify the process for users. If I have to use other sites and apps to verify that their info is correct before using them, then they are useless to me.
Ripped off on hotel bid
by Debrabully on 2019/02/21 16:53
Bid on a 3 star minimum hotel in Orlando, placed a $275 bid and was placed in a Holiday Inn that was seedy, dirty, old and outdated. The room was dirty, body hair in the bathtub, stains throughout the rooms carpet, mold in the shower/tub gout and the hair dryer was broken. I emailed Priceline immediately when we got in the room, they didn't reply until a few days later. They replied that the hotel gave us free breakfast so that was the compensation accepted for the dissatisfaction for the room. The hotel text me asking if we were happy and I told her we weren't and explained the problems in the room, she text that she couldn't refund some of the room charge because we booked through a third party/Priceline so all she could offer is a free meal which we didn't use because it was a breakfast buffet at TGIF, gross. We spent with tax and fees over $300 for one night in a maybe 1 Star Holiday Inn when we were "guaranteed" a 3 star minimum room before bidding. For that money we could have stayed at a nice Disney resort which was the level we were expecting because of the 3 star minimum we paid for. Customer service was not willing to do anything to make this right so we will never be using Priceline again and will continue to tell everyone we can about how we got ripped off by Priceline.
Easy Interface - Great Prices - Great Customer Service
by IllinoisCountryBoy on 2018/03/11 23:20
I can’t say enough good about PriceLine and the App. I have used the service numerous times, so my review is based on all of these experiences. I alway check other sources for deals and I always find the best deals on PriceLine. I have used it for business and personal vacations. But what made me actually write this review rather then just rate the app, was my recent experience with their customer service. In a rush to get a reservation done while sick and mildly medicated, I accidentally made the reservation for the wrong dates. I needed it for a week later. Once I realized my mistake, I called PriceLine directly from the app. The service rep (wish I could remember his name) was professional and friendly. He contacted the hotel for me and confirmed that they could cancel the reservation for me (it was a special deal that was supposed to be non-refundable). I received the cancellation notice seconds after getting off the phone. PriceLine went the extra mile for me, and that is why I am writing this review and gave them 5 stars. Thanks again PriceLine.
Horrible Customer Service
by 🤡🎃 on 2018/06/29 08:37
I’ve gotten a great hotel on this app, but every other hotel I’ve gotten has sucked. Don’t do the express deals if you’re going to use the app at all, they’re never what they say they are. Even the guest scores are unreliable because somehow it shows they rated it well when the review they’ve given is something along the lines of “horrible customer service” “my car was broken into” “bed bugs”. When I tried to contact Priceline about a problem with my card, they insisted that the hotel would accept a card with any name on it for incidentals. The card I booked the room with had been stolen and they were saying that I wouldn’t have to show them that card, or even a card with my name on it, just any card, even after telling them that I have seen many reviews in which people were turned away for just accidentally leaving out their middle initial for the reservation, they just repeated that any card would be fine. I then asked if I could be refunded the money I bought the hotel room with so I could put it onto another card I could show the hotel, they copy and pasted the hotels refund and cancellation policy and ended the chat.
Horrible Service, Deceitful practices!
by jvaldivi87 on 2018/07/07 18:55
I bought a first class plane ticket, my credit card was charged and my flight status was booked. A month later (3 days to departure) the airline informa me that Priceline has cancelled my reservation and if I show up at the airport they won’t let me board. Called Priceline 13 times, I kept getting transferred and then their reps would just hang up on me while I waited. Then someone told me it was fixed, but on the return leg of my round trip, the airline tells me I was downgraded from first class to economy and made me pay for my bag. Again called Priceline and had to pay long distance rate and after 14 minutes on the phone the incompetent rep could not help me, I chose to pay for the bag so that I wouldn’t miss my flight because I had to show up for work the next day. Now I am giving Priceline another show, I tried booking a flight twice, the app gave me an error “unable to book but here are other amazing deals.” It didn’t book my trip (my flight does not show up in the My Trips section of the app) however I have two $1,200 charges on my credit card. Now I have to waste another 3 hours of being transferred with a dozen Priceline reps until someone is able to help me.
Flights -5; Hotels- 4 and Car Rentals - 1; CS- 1 in Car Rental Issues
by Ladyjktn on 2017/12/13 14:47
I use often. Majority of the hotels have been great. Flights have been great! Car rentals have been several issues! In July 2017 car rental issue, I booked a car for Atlanta to pick up after my flight. The car rental place double booked cars out & there was no car... was on the phone with Priceline for over 3 hours of them trying to locate a rental car, why so long you ask - they kept putting me on hold for over 45 minutes at a time then switch me to different CS people. I was supposed to have been at my destination at 10:00pm and finally out of airport rentals at 10:30pm they placed in a 5x’s the amount I had originally booked a car for! They never reimbursed as they promised! I had a 3 hour drive to my destination, NO Priceline CS failed hugely! In May 2017, car rental issues in McAlester, OK. Car Rental issues in August 2016 in McAlester, OK. I don’t advise renting a car from Priceline.
Don’t use Priceline! They are a fraud!
by everydaytraveler on 2019/06/26 16:41
I was using the app and it has a glitch. I selected the correct days at a hotel that I was already staying at. We wanted to extend the stay one extra day. I went through the process and selected the same hotel. Everything processed and a confirmation was sent. When I reviewed the confirmation it had the wrong date. The date booked was the same day that I was booking it instead of the next day. Also, I was booking this at 8 pm at the hotel. I called customer support instantly. They said they have to talk to the revenue manager at the hotel. Then I talked to the hotel and they said good luck Priceline screws everyone over period. I spent that evening and the entire next day trying to get it fixed. After hours and hours of frustration and talking to customer service that can barely speak English they said TOO BAD! Hmmm. So they are telling me because there is a glitch on their end that it is my problem. They said it was my fault because I used their website. This is unacceptable. After read all of the negative reviews I wish I read before use long this incompetent service that will rip you off. It was total BS! Do not use this app or website!
Some Bugs to Fix
by Spopish on 2018/03/10 18:51
Their customer service is less than helpful. -I booked a hotel using the Name Your Price feature in the app for what I thought was the following night because we were driving home from our trip the next day. It charges your card right away, so I assumed everything was alright. After hours of driving we got to our hotel (that I thought I booked for that night) and the less-than-friendly front desk attendant said our reservation was for the previous night. I double-checked my app, and sure enough, it was booked for the previous night. I was sure I entered the correct dates when I booked. I think there was a glitch in their app. When I called Priceline to see about a refund, they were sympathetic and said they thought it was funny that the app let me book the room after midnight. When the customer rep tried to call the hotel, the hotel wouldn’t answer. Priceline wouldn’t give me even a partial refund. How often does this happen? How much money is this company making off their app glitches? I wouldn’t use this app. I guess the old adage of talking to a person is best in this situation and I think that’s what I’ll be doing in the future.
Former Green Beret, 3 Tours Vietnam
by fuqaho on 2019/06/20 04:28
I booked my flight accidentally hitting the book flight key and then realized it was for the wrong month. Contacted Priceline and they were happy to assist me in calling both Frontier and Spirit Airlines and cancelling both round trip tickets while I was on hold. I was sweating it out but they came through for me cancelling both non-refundable tickets. I book through Priceline all the time and get the greatest deals after searching for a couple of days for flights that fit not only my budget, but also the times I want to go, plus non-stop. Furthermore, I just booked a full size vehicle through the express deal for the price of a compact. I checked out all other sites before and Priceline is the most reasonably priced, courteous customer care professionals, and most helpful of all the other sites. If you do go through Priceline, and listen to me, you’ll save time & money! “I can assure you, you won’t be disappointed!”
Getting better
by Nowimready2 on 2017/09/04 10:13
I've been using Priceline for 15 years. Express Deals are a great way to get into a moderate to fairly high end hotel for great prices! I had 1 issue a few months ago. I had driven with moving truck to move my daughter into her apartment. I was focused on moving her and didn't make hotel reservation for me. Finally, at 11:50 pm, I'm making reservation from my phone. By the time all was confirmed, it was after midnight and the reservation had automatically changed from the Friday night I existed in to Saturday night with no way to change it back. Done deal. I was exhausted from moving all day. I spent an hour and a half on the phone to the Philippines finally getting refunded but no place to stay Friday night. That sucked, but the hotel front desk gal (who got a raving review) offered me a blanket and pillow to stay on a couch in the lobby!! Beware scheduling a reservation around the midnight hour!
Pretty good but room for improvement
by rabbit fox on 2019/04/01 12:00
I have used this app a bit and mostly everything is great. The only problem I have had though was that when you filter for hotels that are pet friendly you shouldn’t get to the hotel and have to beg for them to let you stay. I took my dog on a road trip and the first stop was after 15 hours of driving. We were exhausted and ready to go to bed, but when we got there we had to beg them to let us stay which thankfully they made an exception since I was able to show them where the listing showed them as pet friendly. That was stressful, but I was willing to let it go and call it a fluke until it happened again the next evening on the next hotel stop. Fortunately the lady at the front desk also took pity on us and allowed us to stay, but we have to sneak her in and out to use the bathroom and leave the hotel so the other people who work here won’t know she’s here so again very stressful. Please make sure that if you are assigning a hotel to someone looking for pet friendly that it actually is pet friendly
Don’t waste your money or stress, this company is bogus.
by J Rocko on 2019/04/01 11:20
I booked several times through them, and twice now they have failed to complete my reservations, I just had to pay twice at the same hotel, luckily the front desk ladies were nice enough to match the price, Priceline constantly gave me the run around after wasting an hour and a half, I finally just said enough, I’ll let my bank deal with you jokers, not worth the time or effort, if you find a good deal online 9 times out of 10, show the hotel they will match it or come close. Delete this app. To the developer who responded... It wasn’t a rejection, your systems failed to correctly place me even after I paid, front desk said there was a woman waiting in her car all night because of the same issue, take better care of people that’s all I can say pal, I don’t use fakebook or any social media, so I will respectfully decline...on a side note, when I disputed the charge through my bank(since your people gave me the run around) my claims department said they get more disputes from Priceline than she has ever seen, so I’m sure you are well aware of your shortcomings, I have nothing left to say on the matter, good day.
App woes
by Low Shoulder on 2019/07/06 14:13
Chose to use PL due to name recognition although other discount sites were priced about the same. Round trip Delta to destination Spirit from destination. The app failed to reserve our seats on delta and we assigned the last four seats on the back row. While in route the app does not indicate boarding gate, but emails changes which for this trip changed twice. Atlanta airport is spread out, and we just happened to check departures and noticed 30 minutes before boarding that our gate had moved from A19 to F9. No email from PL...... until we were boarding. Day before returning we received an email to check in on Spirit Air tried several times to check in, but never received confirmation. While checking in we noticed that if you wait until your flight Spirit will charge extra for checked luggage which is $40 per bag(x3), then we were charged $16 per seat (x 4). As of two hours after “checking in” still had not received our boarding passes and seat confirmations. Flying Delta, Southwest or United would have cost about the same plus the apps for delta and United seem to work very welll. Do not trust the PL app if you do not fly regularly.
Am in a Love/Hate relationship with Priceline
by KPI/CIB on 2019/07/13 14:09
I have been a loyal Priceline user for well over 10 years. I probably book from 50 - 75 rooms per year and every time I book, I fear that something about my trip might change. Priceline is super inflexible. Actually, they are kind of Bi-polar with a heavy bent toward inflexibility. On a rare occasion, I have been able to reschedule a room, or cancel a trip that has been changed, but for the most part, if something changes about your trip, just plan on no refund, no changes. It’s kind of like playing Russian roulette, but with four bullets in the gun. The other thing is that their prices used to beat anyone on the internet, and the bidding process worked wonderfully to get the best rate available. Recently, not so much. Prices are pretty much in line with almost every other company out there. So, if you like gambling with your money or if you are 100% sure nothing will change about your trip, then I would still use Priceline. But if there is even a small chance something might change, I would recommend someone else.
Worst app ever and hasn’t changed in years....
by sunpaw17 on 2019/08/16 00:32
Whenever you have stayed at a hotel, the app gives you deals to stay again and again, but it doesn’t let you do anything but accept whatever room they may have available for that deal and not any other room! “Room is guaranteed to accommodate 2 adults”. Ummm? So what about families? And WHY CAN’T I BOOK A DIFFERENT ROOM?! If you select the ‘choose’ button it takes you straight to a check out screen... great... I want to pick my room!! I need it to fit 5 and a lot of rooms don’t do that. I’m not just going to book. So I have to go to your website or better yet... NOT YOU. To book the room I want. Been like this for years... no one else complained?! I doubt it. Now your app is deleted, thank you for wasting my time yet again. Like the last time I paid for a whirlpool sweet and you just told the hotel I paid for a king and had to pay the hotel more money when I got there for it when I already paid you an extra fee over the regular king room for it. Sounds like it not uncommon and you are another apathetic business out there just waiting to scam others out of their money.
Nightmare
by stan_butt on 2019/07/20 15:20
Oh if I could only give this app zero stars. I had a terrible experience attempting to book my honeymoon, of all things, through the Priceline app. I was told time and time again the flight I chose was unavailable and sent back to choose another flight, when in actuality Priceline was attempting to charge my credit card. I received no confirmations, no emails telling me there was a problem, and I never even reached the final step of booking. It wasn’t until my credit card company contacted me that I was notified of any attempted card activity. Priceline customer service insisted that the generic error for the app is “flight unavailable, choose another.” That alert was completely false in my case. I was assured all of the attempted charges would be wiped clean, but Priceline customer service said they could send no kind of email to confirm this information. I am incredibly disappointed and sad, because what should have been a joyous celebration booking a trip turned into a catastrophe. I have emailed Priceline once again to explain the entire situation and hopefully prevent this from happening to anyone else in the future.
Very misleading
by Promeg on 2018/02/13 13:04
Priceline used to be a great place to get great deals until recently. The Express Deals they offer seem to be a decent deal until you select one. First off, the hotels that they say are comparable to the one you’ll be getting are actually nothing like the one you receive. I booked a 3 Star express deal that they said would be comparable to a Marriot, Hilton or Hyatt and instead got a motel that I wouldn’t even rate over 2 stars. In addition to that, when I checked in, I was told I must pay an additional $34. Priceline had informed me at the bottom of the booking conditions in tiny print that there would in fact be a mandatory fee I would have to pay. My problem with this is why did they have to put it all the way at the bottom like they were hiding it and not put it some where people could actually see it right away so you know the true cost of what your paying for. When looking at reviews for this hotel, no one had anything nice to say about it except that it was close to Universal. How it’s a 3 Star hotel is mystery to me. When calling customer service, they were unhelpful and made me even angrier.
Long time Priceline user
by Iceman079907 on 2019/04/25 11:41
I have been using Priceline and services similar since their inception. I am very grateful for the ease of use, the deals offered, and the constant improvements made. No, everything doesn’t always go the way I expect it should go but it always works out. Being a life long businessman and entrepreneur I can appreciate how much time, effort, and ingenuity go into the operations and service. I am also very appreciative of the helpful and patient customer service agents when things don’t go as planned, I could not do your job! For the people who post bad reviews for Priceline and other services like them, it might be worth lowering your expectations and look for the positive aspects of these tools and other conveniences available in our world. You might just start enjoying your life. Problems and complaints are always self generated.
No Protection Against Bedbugs!!
by kridten on 2018/06/17 03:33
My husband and I booked a hotel through Priceline so that we could attend my nephews graduation. When we arrived to the hotel, we found bedbugs on our room(some alive/ some dead). We notified the hotel staff and they refused to refund our money because we booked through Priceline. When I was waiting in the parking lot, another woman approached me and let me know that she had just found live bedbugs in her room and advised me not to stay. We knew it was not an isolated event. So, we called Priceline. They informed us that because the hotel management denied that they had bedbugs and they were not there to check that they could not refund our money ( it was a multi-night stay) I asked if they had any customer protections within their contact for live infestations and they said that they could not refund our money because the management denied the problem. We travel frequently (my husband is a pilot) and we will never use Priceline again. Thankfully, we found another hotel (not through Priceline) and they gave us a discount for our troubles. Priceline works for the hotels - not for the customers!!!
Horrible Scam Artists
by Good Bye Priceline on 2018/11/08 16:38
I have been a long time customer purchasing flights cars and hotels. I have always purchased the Trip cancellation insurance. Never needed it until today. Don’t do it folks it is a scam. The one time I finally need to change a flight and Priceline could not and would not help in any way. They sounded as if they were literally reading off a response card. I called several times hoping to get a customer service agent that would listen to the issue and try to help. Luckily I had insurance right??? One would think but wrong again. The only time the trip cancellation covers you is if you are on your death bed and in the hospital and even then you have to call them ASP in order to be covered. Very misleading. Don’t waste your money buy the better ticket if you think for a second you might have to make a change. Better yet purchase from the airline directly. Priceline told me yesterday they can’t help me they are only the middleman. Well time to cut out the middleman. Priceline you have lost a very good customer that purchases 10-20 flights a year, Hotels and rental cars.
Only a fool doesn’t use this app!
by Smith35387 on 2019/05/18 18:04
My wife and I travel quite a bit, particularly to Florida where our daughter attended college and just recently just graduated. She now lives there. We also travel overseas. Wherever we go, I would not even consider not booking though Priceline. After using other apps and even using points accumulated though the hotels themselves you will never save as much money as you do with Priceline. We are very particular where we stay and if you read the reviews of the hotels and weed though as many reviews of each hotel you can, (there’s always someone who has a gripe with something) pick one. I almost always pick their special deals as long as there is 4 stars and the reviews are mostly positive. Have been super happy with this approach! Give it a try, you won’t be sorry!
Always “too late”
by powerpop25 on 2019/11/22 14:42
Lots of great deals advertised - but they don’t exist. There are some properties advertised that have been demolished. I clicked on them and they say “sold out” and I kept consistently getting that message regarding particular properties, no matter when or how far in advance I’d try to book. I tried to contact them, the numbers are out if service. When I finally booked with a different property (using a different service than Priceline - that frustrates me with their “sold out” and “too late” garbage) the other property told me those advertised on Priceline were no longer in business (for over a year and a half), and one was torn down and doesn’t exist! Another fakery: “let us choose and you’ll get a great deal.” LOL I entered various dates for up to two years. Nothing. If you don’t have it or can’t do it, DON’T ADVERTISE IT. The app does nothing, and is worthless. The one booking I made with Priceline I canceled. Why? Because they required payment up front (not problem) but I found a better deal that DID NOT require payment until the day before the stay. Priceline is a zero.
Terrible!
by mcky12 on 2019/09/12 16:10
So I used toLove Priceline I use them to stay for two weeks in Atlanta had great service and great hotels everything was fantastic until I saw there was a charge on my card for a hotel in a whole different state so of course I called the hotel said there was nothing they could do had to call Priceline call Priceline customer care stayed on the phone with them for about 10 minutes arguing about the fact that I was having to pay for a hotel I didn’t even book and the woman kept saying she understood all she could do was send me an itinerary but couldn’t refund me my money or cancel the reservation when I kept telling her I did not book a reservation in a whole different state all she kept saying was I understand understand but obviously she didn’t because I’m somehow expecting to pay for a whole weekend in a whole different state that I didn’t even book so I just have to pay for a hotel I’m not saying and please tell me how that makes sense? So upset that this happened because I really liked Priceline but now obviously I can’t trust this company.
Great app could use a little tweak.
by What names aren't taken? on 2018/08/11 15:45
I book the same hotel off the app every week. Every week I type in the location I want. Every time it shows hotels downtown Dallas when they are 3 times the price and require a $20 Uber ride. I ask for specifics in the filter ‘distance from location’ and the first time I booked, a hotel downtown popped up I thought great and booked it. Only to find out it was not close and did not provide an airport shuttle as promised. I know first world problems, but I now know I have to scroll thru to find the hotel I want. I wish when I put in the neighborhood ‘area’ it would put that area first. And the filter does not really work because you say distance closest to and it puts you 10-15 miles away I guess those hotels must pay a premium to pop up on the top. Just a warning if you are not familiar with the area check the map, the filter does not work.
Not what was advertised
by Yomyname on 2020/01/07 01:58
I booked a hotel for seven days and I expected a hotel that was four stars with very good reviews but it when I arrived I was very disappointed. When I first entered the front desk was not welcoming at all. Then when I entered my room, it was not a room that is four-star worthy. It was very old-fashioned and seemed like a hospital. The bathroom didn’t even have a hood. The air conditioner was also very old. I assumed that all the hotels were like this around the beach since it was supposed to be a four star hotel, but my friend booked another hotel that was 3.5 stars and the hotel was completely different and of better quality than the one I stayed at and it was at a better price. I would also say that $80 would be too much for a night. Their room also had a beautiful view while mine didn’t have one. Their room was so much better and I’m absolutely disappointed as I trusted this app very much. I’m never going to use this app/website to book another trip from this app again and I was tricked into buying a hotel that was not accurately rated.
Don’t use this App - it will take your money.
by Master Lord202Boss on 2019/12/06 02:04
Booked a hotel quickly due to a deal I wanted. Realizes they allow pet (which I am very allergic even after a someone pet is long gone.) so I immediately tried to cancel that reservation and booked another flash deal for a pet free hotel. I couldn’t cancel via the app. I tried calling, they told me they would cancel and refund if they hotel was ok, I called the hotel, THEY SAID OK. I called Priceline back, they call the hotel and return to the call with me saying no they can’t cancel. Hotel says Priceline controls all reservations. Even though they could see the reservations were created back to back, they said no. The other scam is once you look at all the options you like and select a hotel, YOU CAN NOT MAKE A FINAL REVIEW OF ITEM:PURCHASE before you confirm like you do in online shopping. YOU CANNOT! GET A REFUND FOR TAP OF WRONG BUTTON 1 SECOND AFTER YOU PURCHASE NOR CHANGE TO A DIFFERENT DAY, NOR GET A CREDIT. Their customer service & supervisor have been trained to say no regardless of facts or issue. If you confirm a reservation, your money is gone no matter what.
Not the best deal/ will give you the deals that will ruin your vacation
by criscanbar on 2019/11/25 22:14
Second time i use this app & the last one. People!, this website offer you deals that once you sign up for them/ paid for them, the extra fees become a ripoff. A good example of this are the their alliance with FOX RENTAL CAR. This car rental company is a complete RIPOFF!!!!! Please do yourself a favor, and DO NOT rent a car with this company. You might think that you might be able to get a ‘’deal’’ through Priceline; however once you are in the counter, you won’t only have to wait in line for over 1 hour; they will also force you to add one insurance and hidden fees will come off , that you won't see until after you return the car. At the end of the day, you would end up paying 3-4 times more of what you were initially paying. Customer service is ok, people in the San Francisco airport location are rude to the point that they make you feel that they are doing you a favor. FOX RENTAL CAR= will ruin you vacation. Priceline and FOX rental car= conspiracy against them customer with fake deals
Awful Customer Service
by Ryan Mack the cheap guy on 2019/01/26 01:40
Booked a hotel for Wednesday and another room for Thursday. My flight was cancelled Wednesday morning. I cancelled my rooms right away ON WEDNESDAY. They didn’t call to cancel until THURSDAY even though I called the hotel personally and got them to give the okay to cancel the room on Wednesday, but Priceline needed to make the call themselves...not me. I used that God awful chat system to give them the name of the account rep at the hotel on Wednesday, but again...they waited a day to call on my behalf...the hotel didn’t cancel my reservation...why would they? Priceline admitted it was messed up and they should have called that day, even though i did their job for them, but all they could do was just apologize while I ate the $100 for the room...oh...they did offer a 5% discount on my next booking. The customer service reps also didn’t really speak English well and I kept repeating myself. After over 5 hours on line and the phone all I have is a bunch of “sorry” statements, frustration, and $100 less in my pocket. They could care less about customer service.
Priceline is horrible
by hdmkom on 2019/04/05 22:24
This is by far by far the worst company I’ve ever dealt with online I asked for Google to give me alive customer service number they turn you over to a robot the same robot with the same voice I put in my name phone number email I totally registered and signed then I put everything I needed for a vacation the city I’m leaving from the city I’m going to how many days how many people age the ages of the people I put in I need our hotel and flights three different times I put it in very carefully and I pressed find it for me and they just sent me back the same page that I had never filled and over and over again and when I leftA written message that I was actually talking to a human being she didn’t understand anything I said didn’t register in my email or phone number which I had signed in with and said hello to RICHARD it had recognized me yet I’m trying here for 45 minutes to get a price on the flight and nothing works and there is no real human being to talk to goodbye Priceline you lost a customer before you even got one
Priceline comes thru again
by Older Dinosar on 2018/10/02 23:24
I only use Priceline for booking hotels but I’ve scored every time! In fact I don’t know when the last time was that I didn’t get a hotel thru Priceline. If you don’t have any friends or family with connections to big hotels and you don’t like to pay double for a room and you don’t like to book days or weeks in advance in case your plans change and you’d like something better than a Motel 6 or Super 8 then go thru Priceline. I’ve booked the actual hotel I want or used Express Deals and have always been happy with the results... well ok there was that time in Kanab Utah where we got an awful room but what can I say, it was Kanab. We’ve never had problems checking in or getting help in getting 1st floor rooms or rooms near elevators for my handicapped hubby.
They don’t take ownership of their mistakes
by Kinzmom on 2018/09/11 13:07
I was using the app to find a hotel for a college visit for my daughter. I searched and found one on the date we needed for $90. I clicked book it and when the confirmation came through it had the current date, not the future date! Immediately called customer service. They told me that it was a no cancellation/no refund deal! (I know and I was ok with that when the app showed the right dates) she said There was nothing she could do! She said maybe call the hotel and see. So she “called the hotel” and said they would allow me to cancel and rebook for the correct date but the cost was $145! What?? Your app said $90 on the correct date now I either lose the 90 I have already paid or have to pay $145. Yes that was my only option. So because the app screwed up the date...I ended up have to pay an additional $55 for a room! I seriously will not use this app again! I could have gotten better rates through the hotel direct!!
Very Disappointing
by THillSix on 2019/10/23 20:08
I and my family have used Priceline and other booking sites in the past with no issue. This week I attempted to book an Express Deal through Priceline, upon the first attempted I was given an error message saying the site was having issues and to try again later. Over 12 hours later I go back to try and book again the same deal is still being listed and after a couple more attempts and multiple error messages, none of which said the deal was unavailable, I contacted customer service. They essentially told me that they couldn’t do anything about the issue and deals listed on their site will typically remain even when they are no longer available. Why would I continue to use a service that does not have correct or updated information, on top of that I was very disappointed in the service I received on this issue not once did the representative apologized for the inconvenience or wasting my time instead simply said this is just how their site is. VERY DISAPPOINTED IN THIS EXPERIENCE.
Priceline Credit Card Rewards - ISSUE after ISSUE
by Bug28122 on 2019/09/18 20:32
I have had the Priceline credit card for 4+ years now and have booked hotels weekly for work trips and I am very disappointed in this company. I have booked so many times through the app/website and often times never received my rewards points because the payment wasn’t needed until the arrival at the hotel. When you don’t pay through the Priceline you don’t get the points. I then pay with my card at the hotel and still never get my points. I have made cases and have many case #’s but never get the points I deserve. I have trip #’s and proof that I booked through the app that should allow me to get the points. Well the lack of customer service never understands this issue and I am left with 0 rewards for using Priceline. I think the easiest solution is to make this an issue and have your IT dept. figure out this reoccurring issue or for me to never use Priceline again. What’s the point in having the Priceline credit card when I don’t get rewarded for using Priceline?
Long time customer, very disappointed
by Hairilicious on 2018/10/28 23:30
I have been using Priceline for YEARS. I’m a hairdresser and I tell all my clients to use them as well. It had always been my go to. Not anymore. About three weeks ago I accidentally booked my hotel for the wrong weekend and called as soon as I clicked submit, realized it too late! So I called customer care. The lady was sweet. She said that she email the third party company to see if I could change the date or have my money be refunded. Mind you, I didn’t want to cancel or my money back, just to change the dates. I was willing to pay the difference. I called on a Saturday at 11ish pm. She said I would hear something back in 2-3 business days. I called back on Monday just check that my request wasn’t being forgotten. The gentleman told me that I should hear something by Wednesday or Thursday. Friday came (day before the accidental reservation) and nothing. I called and they said that the company had not replied to them. I called Saturday and the gentleman that answered took my number and went into action and said he was going to call that other company and get them on the ball right away. He calls back and tells me that I will get an email in two business days. It has been over a week. Nothing. I have email customer service. And nothing. After using them for my hotel stays for so many years, I am deleting the app and taking my business elsewhere. I feel ignored. I was patient and I was nice.
Best On The Go Get Way To Find The Cheapest Deal!
by Ding fong on 2019/02/12 15:06
I travel a lot for work and I always use Priceline if I need to get a room. I watch my close associates struggle with finding a room and then the prices are always way higher. I open up my phone, type in the town and boom within 2 minutes I can find the perfect deal. The express deals 9/10 are better hotels than I would generally buy and are generally at I price I wouldn’t normally pay for a hotel...because they are just that cheap! Once I got a 4 star suite 10th floor for only $54! If you have a problem their support center is very good at making sure you’re happy. All around this is a must have service for anyone traveling who wants to save all the cash they can! In one year I saved $2,500 on express deals.
They can be great if they want to be.
by Tony Andrin on 2019/06/15 22:42
Priceline has for the most part treated me pretty good. They have had issues for when you need to call customer service to deal with a problem that you’re having or By accidentally double booked for triple booking to get a refund can be pretty hard. They can give you a real hard time about it. They usually make you call the hotel that you double booked and ask them if they could cancel the reservation for you because Priceline won’t. What I wish Priceline would or could add would be for us to be able to use our rewards numbers for the different hotels and car rental and air fare programs offered. If they were to do that I would not have any reason to use anyone else at that point and Priceline would be the only app I would have. Thank you More then 500 rooms booked
Emergency 2 days before Christmas
by PenneeO on 2017/12/26 17:01
Booked a night at the GSR in Reno, NV. For my anniversary. When I got to Reno I couldn’t stay because of a death in the family. 2 days before Christmas, on my Anniversary and the hotel was 100% full with more people wanting a room. I figure if the hotel can rent my room then I should get a refund. The hotel manager tells me to call Agoda, who the reservation was made, if they agree to refund my money the hotel wouldn’t charge them to get a refund. I call the number the hotel gives me to explain the situation and ask that they agree to refund me my money when the room was re rented. Priceline says the hotel won’t agree and the hotel manager is saying they had a deal even before I booked a room and they will still charge Priceline even though the room was rented. Its a deal take your money and they split it with the hotel. Grand Sierra Resort blames Priceline and Priceline blames Grand Sierra Resort. The only reason I give them 1 star is because the app and review system make you select one to make a review.
Don’t expect customer service to help
by suleimo on 2018/05/03 21:53
Just like everyone said - if you have an issue that needs to be resolved don’t expect their customer service to help. They are so robotic in their approach and do nothing but apologize because as every interaction I had with them so I do so scripted. I booked a hotel that clearly showed they offer shuttles to and from the airport however when I called the hotel they told me they did not. I called Priceline to rectify the issue in atleast giving me credit to cover the cost of the taxi and they only offered me 20% which isn’t enough plus all the hassle of finding a taxi to take me to my hotel at 2am. Again if you have an issue expect to take atleast an hour on the phone and get a resolution that you will not be happy with.
Shatner should rethink branding his name with Priceline
by Don't believe the "sk-hype" on 2018/07/22 02:01
This company is “bush league” when it comes to customer service. I used Priceline for all my travel, 50-75 nights per year. When I needed them most, they did not come through. This is not the first time. This is a reoccurring issue. I’m done. They take your money for rooms that don’t exist, then blame the hotels when they can’t come through. They don’t understand how to handle the customer relationship, when there is a problem, they hide. They blame the hotels. Obviously, they carry no clout with the major hotels otherwise they would not hide. I’ll never trust that their bookings are solid. I am a business owner, and I hope they experience poor results to change their behavior. I also hope this review will help send customers elsewhere. There are better companies out there that “get it.” It’s unfortunate that marketing can cover for poor results. Long term, as a consumer, I hope we don’t reward companies like this. They should not survive.
Express deals almost always awful
by Hajjmama on 2019/03/20 13:06
The app works great and I have used it a lot. Always useful to find hotels near me wherever I am. I can get past minute lodging unless it is very late at night. It would be nice to improve the ability to find something after midnight. Sometimes when you are on the road, you need that. I need to give myself a huge reminder that the express deals are almost always super crappy. The hotels are almost always a step down from what is advertised. I have had to cancel a booking in more than one occasion because the express deal hotel was run down or felt unsafe. So note to self: pay more, know what you are getting yourself into. In sum: the app works great but the express deal features tend not to deliver a quality experience.
Deceiving information and horrible customer service
by heatingpeanuts on 2019/12/21 13:20
I have been a Priceline customer for the last 10+ years. However, the most recent booking has been a disaster. I booked a hotel near a themes park on their app using the map feature. It turned out, when trying to check in at the hotel that I was made to believe that I booked, that the one I booked was actually many miles away. It was dark and I had driven the whole day in an unfamiliar area, and the kids were hungry and tired. The Priceline customer service I called, including the manager, insisted that I signed a contract when I clicked the book button on their app and thus solely responsible for whichever hotel I booked, disregarding the fact that their app provided the false information in the first place. This is the first time I ever contacted their customer service, and it will be the last. I will also advise anyone we know against using Priceline. Keep in mind that when they made a mistake, you, the customer, is at fault.
Worst Customer service ever!!!
by Mariah_babie on 2019/07/02 03:26
My husband and I have been planning a road trip with our child to Washington D.C for the holiday. Through many days of saving and plans we were ready to purchase our hotels. Through confusion we made a mistake as humans do and booked my hotels a day off. So two of my hotels overlapped. IMMEDIATELY did we notice the issue and called Priceline’s customer service. We understood the policy and asked for some empathy as we had booked 4 other hotels as well and have been a loyal customer. While on the phone for over 3 hours my husband I were hung up on 4 times. And everytime we made it back to a man who said he was a senior advisor and consistently hung up. All he said was “IM NOT GOING TO KEEP GOING WITH YOU WE ARE DONE HERE” AND HUNG UP. Of course I’m frustrated and angered at TERRIBLE customer service Priceline had although they advocate in the beginning of the call for how great their agents are. I’ve never been talked to so poorly and treated so terribly by a company that has my money. Terrible terrible staff..
Completely dissatisfied
by Mickeylanenc on 2020/02/08 04:36
I have been a longtime loyal customer with Priceline. I always purchase insurance every time I buy an airline ticket because you never know what will happen but have never used it. I got a ticket for a friend to visit & he ended up in the hospital & was not able to use it so when I went to use the insurance I was told I was never charged for it. I was told by 2 different customer service agents that they could see where I selected it in my purchase process but somehow was never charged. They then sent my issue to the escalation team. There is no way to speak to the escalation team to explain your issue it is all routed though very friendly customer service but they are not able to do anything but tell you what the escalation team wrote in comments. I was ultimately told there was nothing that could be done & I had to eat the price of the ticket because I didn’t have the insurance. This will be the last thing I purchase through Priceline!
Pricing errors, increases, &reservations given away
by ShadowHawk1 on 2018/06/07 14:27
I used to book through Priceline for all my travels. However, now the app advertises one price and then increases it when you try to book. They prices shown are not the actual prices. Just “come in” prices. Obviously this is on purpose because they could program pricing like all the other sites/apps. Also, recently I tired to book a site even though the price went from $85 to $104 when I clicked book this rate. The app wouldn’t let me go further saying that they couldn’t find the information on this hotel deal. I had to go inside the hotel and got a rate of $93 which was better than Priceline anyway. I called Priceline and tried to book, but they won’t let you. I asked to talk to tech support and they “don’t have any”. The lady did apologize 1,000 times. I felt like they were smiling at me and saying too bad that’s the way it is and laughing. Did not get a good feeling about the company. I also booked awhile back and they gave my reservation away. I traveled hours only to find I had no place to stay. Lesson learned was that hotels can give 3rd party rooms away. Bottom line is that the company hides prices in the app, when you try to book it may or may not work. Customer service will apologize and say there’s nothing they can do. You can’t book through them on the phone nor report any issues with their app.
Worst site ever
by G3h5 on 2019/07/27 05:38
When you book express deal they are not providing you with same level hotel. I booked 2 1/2 hotel like holiday inn or best western but I was put in red roof. Everybody knows this is not the same quality hotel. I had two children with me and I was afraid for my security. When I called to see what possible we can do I received the worst service ever. I was told that there is nothing they can do - I can’t be refunded; I can’t receive a hotel that I paid for and I can’t talk to a manager. The woman was so rude that she was putting me on mute every time I’m trying to explain her my problem. I started to ask her questions on purpose and every time she spoke she would not answer my questions just to prove that she is not even listening. I had never ever had so bad experience. I’m speechless when comes to their customers service. It was so bad that it’s beyond every explanation. Priceline became really a bad option. I will never use them again
Do your research!
by DIA Linn on 2019/05/21 13:34
For the most part I’ve had good experiences. The first bad experience was a 3 star hotel,per Priceline, in MN that was really a 1.5 star per the hotel. It was so rundown, but I should have researched through the hotel before booking. I thought it was probably a fluke and didn’t give it another thought until this past weekend. I booked a hotel...based not only on stars, price, but mainly the shuttle to the airport. Hotel was nice, price was good...shuttle nonexistent except on Friday and Saturday after 3 pm. My flight left at 10 am...so I had to get a cab. So, from now on I will research the hotel on the hotel website and I will never book a best deal since there is no way to verify any information, and I can not trust that Priceline is providing accurate information. The difference in the price after having to add the cab, could have gone somewhere closer and possibly nicer. Now I know.
Priceline has a horrible costumer service
by DanielVa81 on 2018/02/13 22:07
I attempt to book a flight for my 93 years old father . There is no option on the app, or site to request for wheelchair services , which is very discriminatory to the elderly , and handicap . At to make the experience more unpleasant , I book the flight with my best friends credit card , he was right next to me when price line called to confirm his information the agent had a really bad ascent , we couldn’t understand her so she repeat her self, she said thank you and Hang up in our face . I got an email saying my flight was cancelled , when we attempt to all the costumer services , there is no one to answer . This is the first and last time I ever use this company . I purchase my dad’s flight with cheapoair for 120 more , no drama , we got the call from cheapoair to confirm the owner of the credit card used , and everything was successfully processed . Stay away from Priceline even if you have to pay more .
Rating Trends
374,377,352,322,296,316,321,0,734,338,341,376,295,281,205,250,413,240,253,430,362,391,335,309,315,323,237,250,491,340,364,325,273,333,304,511,479,427,348,430,324,334,412,362,341,304,313,357,356,362,360,306,296,222,403,397,410,443,301,266,290,342,330,376,372,312,270,284,269,285,348,358,337,281,294,340,327,391,436,318,325,334,359,387,451,406,427,225,329,341
All Versions
4.0
463,827 total
 5
381,741
 4
49,954
 3
13,869
 2
5,434
 1
12,829
Current Version (19.3.1)
5.0
370,988 total
 5
317,470
 4
38,545
 3
8,301
 2
1,854
 1
4,818
Version History
More...
Keyword Volume Hits KEI Rank
hotel
21.41
27
rental
15.37
24
flights
17.37
14
2
hotels
14.02
6
rental cars
39.23
4
1
rental car sites
0.00
2
rent my car
41.83
2
price
0.00
2
1
priceline
823
1
priceline app
642
1
rentalcars com
0.00
1
rental car discounts
0.00
priceline com
0.00
priceline negotiator
0.00