Screenshots
Keyword Volume Hits KEI Rank
rental
15.70
40
rent my car
41.83
27
price
0.00
18
rental cars
39.23
13
1
hotel
21.61
8
hotels
14.13
8
rental car sites
0.00
5
flights
17.42
2
rentalcars com
0.00
2
priceline
871
1
priceline app
642
1
Search Visibility
App name
priceline - hotel, Flight, Car
Description
Get exclusive app-only hotel deals, discounts on rental cars, and cheap flights all in one place, with the priceline app. Join millions of happy travelers who book great deals with us every day - download now! NEW - Stay more, save more! Unlock priceline VIP when you book and get our best prices on great hotels. Still need a reason to download the app? Here’s 3: 1. Access to exclusive hotel deals found only on the app. 2. Everything you need in one place - low-priced hotels, cheap rental cars and discounted flights. 3. Personalized, relevant hotel recommendations - we have the travel deals that matter to you. Our app is rated as Best App for Travelers by Travel + Leisure! SERIOUS SAVINGS You’ll save up to 60% off with Express Deals®. Seriously. Plus, you save up to 50% off hotels when you unlock priceline VIP. SEARCH, FIND, BOOK Finding the perfect one is easy as pie. Search by city, address or point of interest to book the most conveniently located hotels and rental cars. As you search more, we uncover even more deals just for you. QUICK & EASY Want to book in a matter of seconds? Our app features super-quick travel booking, especially when you’re signed in! We do fast well. rental CAR DEALS Hit the road with rental car deals on 22 brands in 28,000+ locations. That’s how we roll. CHEAP flights Travel across the globe with super deals on thousands of domestic and international flights across the globe. Pace yourself. TRAVEL BUDDY Easily access and make changes to your trip wherever you are with our My Trips feature. Need to check your booking on the go? Get all of your reservation and travel info right on your phone, even if you booked on your computer and even if you don't have service! My Trips works offline, too. Like magic. Our app has your back. And it’s watching your wallet, too. Download now! priceline is part of Booking Holdings, which includes leading online travel brands such as Booking.com, Agoda, Kayak & OpenTable.
Excelente
by mechemtz on 2020/12/02 04:29
I love Priceline ❤️good prices 🏨 good service 😁
My fav
by It's Zay on 2020/12/02 01:48
I use this app soooo much, they have terrific rates.
Smooth and easy!
by qotflavorr on 2020/12/01 20:49
Couldn’t be happier finding places to stay and flights with this app! Love it! Easy to navigate and understand at a customer stand point.
Frequent Flyer
by bay bay carter on 2020/12/01 18:52
I like priceline. However I would appreciate if you cannot book online that you be allowed to purchase via phone for extenuating circumstances!!
Priceline
by ShHanaB on 2020/12/01 03:32
A great App that provides multiple hotel options at reasonable prices. This App makes booking a room quick and easy!!!
Apple Pay not working in app
by Trakiooloo on 2020/12/01 01:50
Tried to book two hotels at different times using Apple Pay. Transaction was not declined but wouldn’t complete.
Price top
by Mike Pnt J on 2020/11/30 05:00
Priceline every trip is a great deal.....
Great Deals
by Christi Faye on 2020/11/30 03:20
The Express Deals are really great and save a ton of money. Booking last minute through Priceline also helps me find nice hotels for relatively inexpensive.
WOW! Great savings. Thanks Priceline.
by prytyboyzinc on 2020/11/30 02:50
Booked a room at the Portland airport at the Ramada for 1/3rd the price it would have cost me on Booking.com or through the Alaska air app.
Easy to use
by aye lito on 2020/11/29 21:22
I’ve been using Priceline for years but I just recently downloaded the app. It’s actually very easy to use. And it helps to see which hotels have higher ratings and reviews!
Wonderful app
by ozzyvg on 2020/11/29 18:18
Always use this app and the deals are so good.
Great deals, saves you money!
by rilayyoou on 2020/11/28 22:25
I have to get hotels often and I use priceline every time I book one, I’ve saved so much going through them than going to the hotels themselves.
Horrible Customer Service
by Nicholas7431 on 2020/11/28 18:16
Use another company. Don’t waste your time!
Amechie Newsome
by Amechie on 2020/11/28 14:23
I travel a lot and Priceline is my go to app while traveling.
Great Prices
by Lucy123- on 2020/11/28 00:58
Easy app!
VIP baby!!
by jimm<3 on 2020/11/27 20:03
I’ve been using Priceline for years and the only time I’ve ever had a problem it was through no fault of Priceline but the hotel that I booked. And still Priceline was happy to refund me. That’s one of the perks of being a vip member though as well as the awesome rates I get! I highly recommend this agency!
Works well for me
by M1NT69 on 2020/11/27 02:58
Best app that can put u in the right hotel you are want for some times at 50% discount
Priceline review
by ENreLyn on 2020/11/27 02:54
This app has been very useful
Price
by dpeterst on 2020/11/27 00:03
It give a good price and easily to book and let me book more than one room at the same time
Trips
by zevenshots on 2020/11/26 22:30
All ways been good to me!
Great App
by Loc Lyrics on 2020/11/26 16:23
Easy to use and it allows you to use a prepaid card which I really appreciate. I would recommend this to anyone.
Priceline is the only one I will use
by alwayshappy2020 on 2020/11/26 15:56
I love Priceline!!!! They are always helpful , nice, and always makes sure all issues are solved before they hang up. I’ve honestly never had an issue with them and I’ve been using them for years. Will never go anywhere else . Thank you Priceline !!!!
Stay
by ptize on 2020/11/26 04:48
I went with the deal and checked everything that the hotel has but when I booked. The hotel didn’t have the same amenities that it said it did. Will not use again.
Awesome
by BOBBY BALLBAG on 2020/11/26 02:15
Love it
Very upset with this app
by stuuuup on 2020/11/25 23:16
I booked a room to travel to get my girlfriends broken down vehicle. After realizing that the car trailer we had would not make the trip we tried to cancel the reservation 4 nights prior to day of arrival. We were charged $104 to cancel even though it was 4 nights. They had plenty of time to fill the room. Very, very upset. The pop up alert stated that there was a charge 3 nights prior, but this was 4 nights prior and was not aware of a cancellation fee. In fact, it said free cancellation on the description of the hotel 🤬🤬🤬 done with Priceline
Great app
by Misha zyb on 2020/11/25 22:54
Easy to navigate
The Best
by loverboyohoh on 2020/11/25 15:10
Ppppp
Most dependable app
by Wilfredo Torres Jr on 2020/11/25 15:01
Priceline is my go to app when traveling! No other traveling app compares...
Cannot book more than 2 person room
by limits to 2 guests on 2020/11/25 13:23
I have had good success with using the Priceline app to book in the US but just recently ran into an experience booking a “four adults” room in England. After receiving the confirmation I realized Priceline reserved the correct room, but it defaults for two people so I contacted customer service and they told me they could do nothing about it since it went through their sister company, booking.com, and the only way to adjust the reservation was to contact booking.com, which I did. They told me they could not modify the reservation to reflect it being for 4 people since it was booked through the Priceline app, so we’re trying to confirm with the hotel. The Priceline website does allow you to specify number of persons in a room.
Expidia is a better site!
by notheathmiller on 2020/11/25 05:13
I have used Priceline multiple times in multiple states. No problem. Now during this pandemic they are trying to hose me for an extra $20 a night! Why? You caught our price gouging after you could get a refund! Two phone calls. Two changes to make good. Too late. Pricesline should be your last option. Go to your local travel agency.
Love it
by okaibye on 2020/11/25 02:47
If you love to travel, you need to use Priceline. Especially if you’re looking for staying in iconic hotels anywhere in the country. It’s usually at least 1/2 the $$$
Best app
by Reyes432 on 2020/11/24 19:15
Outstanding App. I have never had any problems with Priceline.Priceline has been good to my family and I. Recommend to anyone.Lots of savings($).
Great site
by Bufordall on 2020/11/23 22:52
I have had the opportunity to use Priceline several times. Have always had excellent service, even when I booked the wrong days and showed up at hotel the week before my reservation. Priceline took care of it and I had a great stay.
A hassle
by Joe23.1 on 2020/11/23 17:56
Customer service is a joke and everything is over seas. Broken english and full of excuses. It’s a joke to be honest. Delete this app
Customer service
by biggin8in on 2020/11/23 05:28
They were rude and not helpful at all
Easy
by Erwinlucy on 2020/11/23 01:50
I find it easy to use and as a senior that’s important to me. Thanks!
Best days
by Lee Coretta on 2020/11/22 21:08
Thank you :)
My deals
by keithgod on 2020/11/22 18:03
The express deals could be clearer.
my first journey
by thewavybasedjesus on 2020/11/22 02:09
my first trip was booked through priceline had a wonder experience learned my likes and dont likes about traveling , plan on booking more .
Nice app
by pmplyler on 2020/11/21 12:39
Wish I could log my hotel loyalty account so I would automatically accrue points for the stays I earn.
Best app to find cheap round trips
by Playn4k33pz on 2020/11/21 11:19
I use Priceline all the time and get great deals
Cupón
by zua lamas on 2020/11/20 15:50
You just send coupons of the express deals I never use the express deals because I’m going to stay where I want stay not where you want I stay , check my history coustomer if don’t sent me regular coupons this is the last time to buy in Priceline
Genial
by 1738tus on 2020/11/20 04:21
Buenisima app, barata , economica y segura. I love it
My
by Keyla23 on 2020/11/20 00:37
Great and easy to use, I love it
No refunds!
by b@mber on 2020/11/19 23:37
Watch out! I did one of their express deals where are you don’t get to pick which hotel it is out of the three options. All were supposedly pet friendly and the one that was chosen for me ended up not being pet friendly when I got there. I was forced to book another trip elsewhere and Priceline continues to refuse to refund me my $385!!
Mr Kidane Woldegeorgise
by Woldegeorgise on 2020/11/19 16:23
Priceline is an unfailing partner in full filling travelled dreams. Thanks
Great App
by SOJ606 on 2020/11/19 15:11
Easy app to book through and use.
Hotels
by IRA IRISH on 2020/11/19 14:39
I have saved so much money with Priceline ! Thank you
1st Trip to Texas
by Fundede2018 on 2020/11/19 02:36
Was so disappointed I couldn’t find a flight I could afford and voila I tried again today and found one. So excited! Thank you Priceline! I have prayed about whether I should make the trip. I think God answered my prayer. Special trip to see special people!! So thankful and so HAPPY!🤗🤗🤗
Easygoing
by CCatthy on 2020/11/18 18:48
I find the app easy to manage so far . I will leave another review once I get back from trip.
The only Problem
by fadednotebook on 2020/11/18 16:38
Here’s the one problem. I had No mistakes on the form and was, by then, so frustrated I was ready to smash my phone. Or whatever. My calmer friend who was here randomly thought maybe they want my last name first, so I erased it so she could see the words last name underneath. She retyped it and poof, it went through. Have a coder check that error please.
Who woulda Thought?
by DuelMaster17 on 2020/11/17 21:54
Great app. Greater Deals. 10/10.
Amazing Deals
by james gillow on 2020/11/17 12:05
Priceline ls great. I always use it to find the best deals
Best prices
by fish_sign on 2020/11/17 10:05
Other aps don’t have all of the car rental companies in my area. Priceline is able to give me the best deal.
Customer service
by Ju2JuWhoMe on 2020/11/16 14:19
Over the phone customer service severely lacking told me the incorrect information multiple times and was not knowledgeable in to help customer.
Read the fine print
by C.M.Pena on 2020/11/16 02:42
A working class man would be better off bringing a tent along. They have bilked me out of too much money with no apologies or not even a hint of remorse. How they sleep at night is beyond me!
Disinfectant
by bonessjc on 2020/11/16 02:01
Whatever you are doing as far as the COVID VIRUS keep up the good work, to keep the customers feeling safe and safe. Keep up with the rooms cleanliness going. As long as I been staying at the hotel I am very please, even stayed at Fairfield in Virginia was great.
Top view
by Tray2541406 on 2020/11/16 01:07
Room key is bad light needs help
Horrible
by brock my real name on 2020/11/15 22:51
If I could rate no stars I would took my money off card even though says pay later, no problem show up to hotel and they said they have canceled room bc of pricing issues. I thought Priceline would have never touched money bc saying pay at hotel I go to see for money and it’s is gone out of my account.. I’ve been trying to get a hold of someone since this morning but all I get is will give you a call back and your hold time will be 2 minutes but have yet to receive a call back Priceline is a waste of time!!! Go through better booking site horrible customer care and service.
Plane ride
by JT who's that on 2020/11/15 22:31
Super easy speedy fast
Express Deals
by kevintbird on 2020/11/15 03:16
Always Good Pricing On the Spot
Convenient
by RVWhore on 2020/11/14 23:43
Way to easy. Love knowing where I’m staying before I get there.
Ok but issues
by ronbrew on 2020/11/13 21:41
Priceline has limited their discount on their deals on hotel. I saved $1 only last I booked and I don’t even know what hotel I’m getting. Also their tax they charge on deals are always higher than just booking. Finally they never adjust the tax if you use their 10% coupons. Beware of added parking fees on deals. Must say free parking and the charges are not disclosed except their fine print which is vague. Overall I use the app but need to work around all the issues mentioned.
Great app!!
by canada9903 on 2020/11/13 18:09
With all of the cancellations and changes we have had to make this year of 2020 due to Covid, Priceline has been amazing. We have not lost any money and they have been more than willing to work with us. I will continue to be a frequent user of Priceline.!!!
Flying
by JAPO#4COMPU on 2020/11/13 06:37
Very good customer service for any inconvenience you have for you fly and found you the best price
Issue with hotel, $ refunded in minutes!
by DisneyBeliever on 2020/11/12 20:16
I have used this app on my I-pad for 4 years now. The only issue we ever had was in Las Vegas at the Linq. Trying to find the parking lot with all the construction going on in the pouring rain was ridiculous! When we finally got inside they did not have record of the reservation. We canceled the hotel, called Priceline and received our money back within minutes! We then drove to a place we had a rewards card to.
Third party app that don’t depend on emails!!
by Tech companies are not tech on 2020/11/12 15:32
Third party app that don’t depend on emails!! I booked a reservation and a I received an confirmation email on the following day! A senior member of the company doesn’t know how or what time they sent an email! Don’t book through third party
Great app
by iamMaryQuiteContrary on 2020/11/12 12:58
I usually use Skyscanner but I think this app is so easy to use that it might become my new favorite.
Worst customer service ever
by pissedofflady20 on 2020/11/12 01:39
I’ve used Priceline for years but NEVER AGAIN!!! They charged me for 2rooms and then the nasty trashy girls at the baymont Wyndham in Martinsville va. Also charged my card 3 times for $65 for a 24 hour stay. Then said I destroyed the right I’m because I spilled granola on the flowers or. Then I was charged $200 for that. So a total of over $600 for 24 hours. They wouldn’t refund me and I filed a claim against them. Go with another company. DONT USE PRICELINE
Easy to use.
by JoAnnRey on 2020/11/11 15:55
Quick and easy. Always good rates Love Priceline. Nice to be able to see all options at the best price
Awesome
by thephotomagician on 2020/11/10 21:34
Great site
I love it
by East⭕️⭕️⭕️⭕️⭕️⭕️⭕️ on 2020/11/10 21:19
Great and easy to manage
My Priceline app quit working
by SteveC! on 2020/11/10 20:10
Last week during a cross country road trip to visit my mom who has cancer, my Priceline app quit working. We booked the rental car and three hotels on the app. Then it stopped working while I was booking another hotel on the return trip. It was late , I was tired from driving, only to have the app not work. While my wife drove, I worked on getting the app to work. I off-loaded other apps and deleted tons of stuff, but the app still didn’t work. My wife tried to download an app to her phone. That is when we learned that Priceline app now requires a newer version of iPhone. That is very frustrating because I have used the Priceline app many, many times for hotels, car rentals, and airline tickets. I have Priceline VIP status. I wonder how much money I have spent using Priceline. I wish there would have been a notice before I got cut off. After much trying, we had to get a room, so my wife booked through Hotels.com for the rest of the trip. I really am sorry. I loved the Priceline app. I used the “on the road” mapping to book hotels many times. It was my go to app time and time again. But ... if the “upgrade” to the app means customers (who are on your app to save money) have to spend more money on newer phones, then what’s the point of saving with Priceline??? I would love to give the app 5 stars- because when it worked, it was great. If you are reading this, and you have a newer phone than I do, in my opinion Priceline app is awesome. I don’t like giving a negative review, especially for such a great product. I just wish I could still use Priceline. Bummed out.
App works
by Smilzz07 on 2020/11/10 17:30
I was using my computer to book but was having trouble using my debit card. Chatted with a representative who advised me to get the app and i can say now ive successfully rented a car with a debit card THANKS 👍🏼👍🏼👍🏼
🥰😍
by Erickson1804 on 2020/11/10 02:14
🤗🥳
Made it easy for me thank u ur the best
by t huerta on 2020/11/10 00:39
The app is super easy to use I was done within a couple minutes no complaints super happy customer
The Only Choice
by emanisbac on 2020/11/09 23:32
Everyone else says they save you money the Priceline actually does. I’ll never book without them.
Cars
by pokerdaime on 2020/11/09 18:41
I love Priceline I usually get really good deals, however, I didn’t get a good deal on my car rental thought it could have been better.
Wonderful Service/App
by CardiVille on 2020/11/09 12:59
I’ve been using Priceline some 2017. It’s the best service out for hotels, flights etc. You will not find better deals . I am an adult that travels for business &amp; leisure. If you understand how third party booking systems work and enjoy traveling , go with Priceline.
I will never use price line...ever!
by Parish Productions on 2020/11/09 03:52
This app is a joke and their customer service is worse! I booked once great! I couldn&#39;t book again. The price I booked that didn&#39;t actually book had errors. It wouldn&#39;t work. The hotel couldn&#39;t do anything about it and priceline just told me to try it again. Every time I visited the site the price went up. They would not match the price at the time the app had the error. I ended up paying less at the hotel counter. 🙄
Impressed
by rfcnj on 2020/11/08 19:24
I began using Priceline 2 months ago, for car rentals and now flights. They are now my first go-to app!!
Best comparisons
by Evaels on 2020/11/08 15:55
Quick fast easy and they show you other options ! Usually having the best deals right here ! Can’t go wrong !
DO YOUR RESEARCH FIRST!!!
by beckysue2508 on 2020/11/08 13:33
I’ve used Priceline for at least 10+ years. Mostly for hotel stays and some flights. I have to admit if you don’t read the fine print and understand that your reservation is FINAL and there are NO CHANGES or NO REFUNDS the experience can be frustrating. If you’re the type of person who needs the security of being able to change your reservation, DON’T USE PRICELINE, but if you do your do diligence and research where you are going you can find some awesome deals through Priceline! Just the other day I found a great deal on a hotel with wonderful river views! It was located right on the Rouge River in the state of Oregon, USA. I Googled a couple of different hotels in the area that had popped up on Priceline. I also looked up their exact location on Google maps. In addition to that I read their descriptions and reviews on Priceline AND the hotels own website. Being I was booking the room for a friend’s anniversary gift, I did end up calling the hotel and booking directly through them. They even honored the Priceline deal! If it hadn’t been for Priceline, I would not have ever known about the beautiful RIVERSIDE INN in Grants Pass, Oregon!
The best!
by Milanny Ananise on 2020/11/08 01:43
Always use this app and always get the best deals even if it’s last minute trips! Love it!!!
Not flexible
by Nurse197699 on 2020/11/08 00:36
I recently rented a car through priceline. My original flight was changed to the day before, so I wanted to add a day to my reservation. Priceline was no help. They pointed me to the car company, who kept pointing me back to Priceline because they held the reservation. They were literally refusing more money, because I wanted to extend the rental, not shorten it. I just ended up using Uber for my first day, and getting the car on the original day. It was a simple request, and everyone that I talked to at Priceline acted like it was an impossible ask. The car company had about 100+ cars on their rental lot. Not worth saving a few extra dollars to get no help if something goes wrong. Won’t be using Priceline in the future.
Always The Best Deals!!
by Newsmith on 2020/11/07 15:27
The best rooms at great prices...
Great hotel
by jhhgjkkh on 2020/11/07 02:47
Very clean and very professional
Worst app ever
by Mike&Sheri on 2020/11/06 09:11
Thought I was booking a hotel only to find out that Priceline substituted another hotel??? Then I tried to call “customer service “ (not) only to have the computer hang up on me because it didn’t understand my response of “Issue” (had to say the word issue). Three responses from the garage automated service that it couldn’t understand. Needless to say the Hotel that I never requested to book was cancelled and the garbage app deleted. I will never use their service again. Don’t need a bait and switch “deal” when you’re trying to book your vacation!!! Unbelievable!!! Stay away from this service.
Horrible customer service
by Kushka on 2020/11/06 03:24
The guy named Angelo who works with hospitality is trying to steal money from me. He claims there is a refund and I’m not seeing it in my bank account. He needs to be educated and have better knowledge of how to refund people. His customer service was poor, he hung up on me.
Correct
by kyzer Suzie on 2020/11/06 01:24
Best app
Customer service non existent
by 5mokin jo on 2020/11/05 21:51
Watch the fine print.
Love it
by cleo_love94 on 2020/11/05 13:47
I was in the best pricing never have any complaints or issues with my reservations or anything like that if I do it usually comes from the hotel not the app but they have given me the best rates and I’m super appreciative
Great company
by GoPackGo. on 2020/11/05 04:22
Simply put!
So much better than HOTELS.COM
by tokendets on 2020/11/04 14:14
My family and I have been going on vacation on and off the last month or two which means we stayed at several different hotels in Las Vegas area hotels.com has continuously ripped me off they have overcharge me they have causedo me many many many problems and when I’ve been booking rooms and now I find Priceline and you guys are the greatest!!!you areso much better than them thank you for everything!
Nextcar car rental through Priceline
by Jnjcmmijm on 2020/11/04 13:14
I booked my car rental through Priceline due to the good deal, so I thought.... when I got to the rental car place I thought my total was to be roughly $250 for the week, due to all of the added fees and extra insurance which I had paid extra through Priceline it cost me almost $400! Had the prices been clear I would not have booked through Priceline!
Love it!
by Jazzybb88 on 2020/11/03 21:15
I have been using this for years, nationwide. Absolutely LOVE!
Great as long as the system works
by Dru$g$ on 2020/11/03 04:31
Often find great deals, especially the pre-paid, but Priceline uses downstream vendors that can’t be counted on. Hotel we stayed at had our reservation but didn’t get paid. Required we pay again if we wanted the room and then seek refund from Priceline. Have called them four times in past couple weeks and Priceline just points fingers at their supplier and won’t stand behind their system. Should give us a refund and deal with their suppliers themselves
Nightmare with Priceline
by travel 1234 on 2020/11/03 00:41
The worse of the worse !!!! wasting my time , money I booked 3 night at comfort inn Lancaster county I don’t even know where I began upon check in. The hotel manager being very rude &amp; unprofessional . Stay on the phone for hours then nothing they can do about the 2 queen beds . Finally I gave up. They checked me in on king bed room . They even clean the room from the previous guest , the bed wasn’t made right , pillows wrinkle , hair everywhere, bathroom nasty , toilet seat have urine spots all over. I just can’t stay in nasty room for 3 nights especially during covid 19. Unacceptable I have to find another hotel spend over $200 lost my money from the comfort inn Lancaster county .
Non-ADA Compliant Customer Service
by LozanaL on 2020/11/02 13:58
Neither the phone number or chat for customer service are accessible to individuals with disabilities.
Once again Priceline. helps make my traveling easier and less expensive.
by California.CA on 2020/06/06 12:28
Maybe I should have given 4 stars for helping me find a good low priced hotel in Amsterdam because when I first started searching I found it very hard to sort through all the hotel choices and all the many locations and areas of the big complex city. Priceline gave me so many choices it was a bit overwhelming, and their map feature didn’t work very nicely or easily on my iPad. If you wanted to zoom out a little, suddenly you would have a map of all of Europe! So it took me some time to first figure out where roughly I wanted to be, and then used Google maps to see how far walking distances were to the train station and to museums or parks I wanted to see. But once I did that, Priceline helped me find a hotel with a nice big room with a big sliding door to a sunny patio balcony overlooking nice trees. Getting my second unexpected night here was very fast with Priceline and at same great deal as first night. Highly recommend PL to friends, and like any website you get better with it the more times you use it and know how to better use it.
Honestly Awful Customer Service
by youmanme on 2020/07/02 20:40
I am 19 years old. I’ve booked several hotels. Some I’ve been able to use others I was too young to use. Because some hotels require 21 years or older most apps will tell you this before booking. Well if you’ve ever used this app you know that using an express deal it doesn’t tell you the age requirements, the hotel at which you’re staying, or anything but the rating and a general location of the hotel. Well I am now out almost $300 because of this. I talked to the hotels and they told me that Priceline will refund me. It’s been a full week and I’ve yet to have anything close to a refund. Everytime I’ve called the customer service line it’s a two and a half hour wait. They give you the option to be called back and of course it’s either at an inconvenient time or they never call back. I’ve called over 30 times and yet have talked to anyone. You also can have a online chat with them, in which three different times they have ended the chat on me. Then the third and final option is to go through text message. That took two days to get back to me. Then guess what? They never answered me back and when I asked if they were still there I got the introduction message sent back. So basically they ended that too. Like I used Priceline because I thought it would be a good app. It looked great. But I’m highly disappointed. There are more than enough way for you to get a hotel room other then this app. Sorry Priceline, but you stink. :(
Usually cheaper to cut out the middle man
by SOG Irish on 2020/09/10 19:20
The first time that I used Priceline, I showed up to the hotel to discover that they did not have my room available. The computer system that they use doesn’t work well with that of the hotels so I was informed. Thankfully, the AMAZING people at the hotel (Red Lion Seaside) hooked me up with a better room and gave me a huge discount for the inconvenience of Priceline’s folly. They also informed me that they could give me a better deal than Priceline almost every time. So I took their advice the next time I took a trip. I checked the price that Priceline offered, and then checked with the hotel itself. Sure enough, going through the hotel itself I saved around $75, sometimes more. So I have started using Priceline just to find the hotels, then I book through the hotels themselves. Works great! More often than not, you can get a better deal through the hotels themselves. The only exception I have found is their price buster deals. But I always double check through the hotel before buying. Credit cards give the least hassle. Debit cards have funds held for awhile before getting squared away so just be aware of that. Also, any cancellations, Priceline takes their sweet time returning your money. But please, don’t take my word for it. Go check out a “deal” with Priceline and then check the price through the hotel and see what you find. I’d say you’ll thank me, but how in the world would you get ahold of me to do that?! ;)
Not to be trusted and does not honor sales
by Peter knuckles on 2020/04/30 12:06
When you purchase something online or by phone you have a trust that the purchase for good and services will be honored by the company taking your money. And when a company dishonors that trust by taking your money but then not providing the services or goods promised, most people would consider it fraud. Priceline took payment for airline tickets and then refused to refund that payment when the flights were cancelled. Seems like an easy response by a respectable company to send the money back, especially since it was no fault of the customer that the service wasn’t provided, but Priceline has chosen to keep the money. They claim it’s because of the Coronavirus and a lack of employees to provide the refund. There are literally tens of millions of newly unemployed people that could be accomplishing the job Priceline refuses to complete. You can use this app and pray things go well and you are provided the service you’ve paid for, but know that when things don’t go right, and sometimes they don’t, Priceline will not respect you and honor the trust you’ve placed in them by sending them your money. You’ll be gambling your money on a company with no honor. Priceline has since asked to “revisit my case for review,” standard response to make it look like it cares. I HAVE CALLED DOZENS OF TIMES TO REVISIT MY CASE! The only thing Priceline should be reviewing, is how it treats customers. Refund the money you owe.
Thieves
by zwerry on 2019/08/03 14:12
I have been a loyal customer sense 2010, recommending their services to my friends and family. Over the past two years that has all changed . This is the 3rd time priceline has taken my money without giving me a service, leaving me with nothing. Priceline has pretty much screwed me over for lack of better words. On more than one occasion Priceline has had deals on there website and app that are not actually available, yet they they have charged my card leaving me with nothing now I have to wait 8-15 business days for my refund to be processed. Not only have they blamed me for not using a credit card next they blame the bank and I will be seeing my money back to me in enough time when all reality they need to take responsibility and update her apps they don’t have offers that are outdated. Not only will they Blame you for using a debit card but they will also blame your bank or the hotel before even beginning to take responsibility. When ever I have called there costumer service, they just blame blame blame, and do nothing to fix the situation or make it better, THEY DO NOT CARE ABOUT THERE CLIENTS. It’s not my fault I used a debit card it’s not my banks fault for having to refund MY MONEY it’s Priceline’s fault for having a deal that is outdated and still taking my money..I’ve given priceline so many chances but this is the last straw and stay away from Priceline. They have lost a loyal customer.
Assigned room/ unwanted crawling guest in bathroom
by Adalynn19 on 2020/10/05 22:31
Since I am a VIP customer through priceline, we arrived at our most recent stay and we were given and ADA room. We went back to the front desk to advise that this was a room for persons with disabilities and they moved us to another room which was also an accommodation for persons with disabilities. The staff appeared to not know the term (ADA). We had driven 300 plus miles and were tired, so we stopped arguing the issue. Just to be clear, this is the second stay where we have booked thru Priceline and we have been assigned to ADA rooms. The hotel explains that they are not supposed to change our rooms, the Priceline rep advised the nonrefundable, nontransferable, nonchangable reservation. What has upset me is why do I have to be given a room for handicap accommodation? What if someone checks in and needs that room and you placed me in it? That is going to be a site trying to explain it to the patron as well as whoever they file their legitimate complaint with. I am not seeing the VIP side of the offers through Express deals if I have to keep telling hotel staff that we don’t want or need an ADA ROOM! Also, we were out through the day to return to a geico crawling around in the bathroom. I was sooooo outdone when I saw it!! The desk did not even have any spray to kill it. We had to waste our disinfectant spray to try to kill it. This was not a great experience and was rather a big letdown!
Horrible Customer Service
by DPhillips88 on 2018/01/10 17:00
I have used Priceline regularly for the last few years, booking hotel rooms through them several times a month. When there are no issues, they’re great, but the times there are issues make it unbearable. I booked a hotel using the app based on it being in a specific location, and being able to get a suite with a kitchenette at a great price. Once I received the confirmation, I realized that the hotel was located approx 20 miles away from where they showed on the map, and I had a reservation for a standard room. I was told by hotel employees that they had contacted Priceline several times regarding the incorrect information, but they had made no effort to change it. So after my family drove nearly an hour out of our way to stay in a room smaller than I had intended, I let customer service know about the incorrect information and requested a refund based on it. After a few communications with different CS reps, they have yet to acknowledge that the information was inaccurate, accept responsibility, compensate me for my inconvenience or correct the info on their site. They are intentionally deceiving their customers. Priceline’s entire purpose is to curate travel information to simplify the process for users. If I have to use other sites and apps to verify that their info is correct before using them, then they are useless to me.
Pretty good but room for improvement
by rabbit fox on 2019/04/01 12:00
I have used this app a bit and mostly everything is great. The only problem I have had though was that when you filter for hotels that are pet friendly you shouldn’t get to the hotel and have to beg for them to let you stay. I took my dog on a road trip and the first stop was after 15 hours of driving. We were exhausted and ready to go to bed, but when we got there we had to beg them to let us stay which thankfully they made an exception since I was able to show them where the listing showed them as pet friendly. That was stressful, but I was willing to let it go and call it a fluke until it happened again the next evening on the next hotel stop. Fortunately the lady at the front desk also took pity on us and allowed us to stay, but we have to sneak her in and out to use the bathroom and leave the hotel so the other people who work here won’t know she’s here so again very stressful. Please make sure that if you are assigning a hotel to someone looking for pet friendly that it actually is pet friendly
Don’t stand behind their service.
by AmberR89 on 2020/06/29 11:27
I have used Priceline for years and all over the world. I use to be pretty happy with their service and trusted their company and ratings. I recently rented a 3 star hotel in Alabama. The hotel was rundown, the customer service was terrible and the shower in my room didn’t even work. I tried to tell someone at the hotel about the shower but there was no one at the desk. I waited 15 mins. There was only a sign that said they were gone. This is was at 10 am and their check time is 11 am. I called the hotel and Priceline about the situation seeking a refund, since a shower is a basic necessity at a 3 star hotel. The hotel lied and acted like there was no sign, even though the sign was a hard sign with a base, which means they use it all the time. Then they lied and said the shower wasn’t broken. It was a simple shower easy to figure out. It just didn’t work. Then Priceline said if the hotel wouldn’t refund me they wouldn’t. Even though my card is charged by Priceline not the hotel. Basically they are saying we will do nothing to protect our customers or stand by our service. I was saddened that after years of being a loyal customer with no complaints that they could do nothing for me. I don’t know that I can trust Priceline anymore.
DO YOUR RESEARCH FIRST!!!
by beckysue2508 on 2020/11/08 13:33
I’ve used Priceline for at least 10+ years. Mostly for hotel stays and some flights. I have to admit if you don’t read the fine print and understand that your reservation is FINAL and there are NO CHANGES or NO REFUNDS the experience can be frustrating. If you’re the type of person who needs the security of being able to change your reservation, DON’T USE PRICELINE, but if you do your do diligence and research where you are going you can find some awesome deals through Priceline! Just the other day I found a great deal on a hotel with wonderful river views! It was located right on the Rouge River in the state of Oregon, USA. I Googled a couple of different hotels in the area that had popped up on Priceline. I also looked up their exact location on Google maps. In addition to that I read their descriptions and reviews on Priceline AND the hotels own website. Being I was booking the room for a friend’s anniversary gift, I did end up calling the hotel and booking directly through them. They even honored the Priceline deal! If it hadn’t been for Priceline, I would not have ever known about the beautiful RIVERSIDE INN in Grants Pass, Oregon!
Long time user
by Old Timer 1958 on 2020/06/22 02:42
I have been using Priceline for about 18 years. When I changed my email address I lost about 16 years of my history. Once you learn how to use the app and the difference between naming your own price and taking an express deal it is very easy to use. When your name your own price or using express deal you need to zoom in on the map to the area where you want to stay. I was a little unhappy with my history went away because some hotels would reveal their name in the express deal offering if I had stayed there before. In some cities a hotel will charge a resort fee when they really not a resort. Most of the time this is revealed before you make the final purchase in the express deal option. If you are naming your own price or selecting an express deal I consider the addition of a resort fee to be dishonest and deceptive business practice. Since the introduction of the express deal option I find it harder and harder to get a further discount by naming my own price. I work in the travel industry so I most often use priceline for hotels.
Long time customer
by Robyn Falconbird on 2020/10/18 11:31
I have been a loyal customer and user of Priceline before there was ever a smart phone or an app and it was really only ‘name your own price.’ The service has always been fantastic and the hotels, cars, and flights we have reserved have been exactly as described and always discounted lower than any price I could find online. I trust the company and app fully that they will stay true to the business model: connect me to unused rooms/seats/cars for less money. Yes, this has restrictions, including no cancellation, but that is the model and when I need to be able to cancel or I have no flexibility in dates or times, I use other traditional services. I have used customer service on several occasions and have always received prompt, friendly, knowledgeable service, although we have been through the growing pains with them becoming a large corporate entity and noted that customer service is not as nimble as they once were. The app is easy to use and works flawlessly.
Ripped off on hotel bid
by Debrabully on 2019/02/21 16:53
Bid on a 3 star minimum hotel in Orlando, placed a $275 bid and was placed in a Holiday Inn that was seedy, dirty, old and outdated. The room was dirty, body hair in the bathtub, stains throughout the rooms carpet, mold in the shower/tub gout and the hair dryer was broken. I emailed Priceline immediately when we got in the room, they didn&#39;t reply until a few days later. They replied that the hotel gave us free breakfast so that was the compensation accepted for the dissatisfaction for the room. The hotel text me asking if we were happy and I told her we weren&#39;t and explained the problems in the room, she text that she couldn&#39;t refund some of the room charge because we booked through a third party/Priceline so all she could offer is a free meal which we didn&#39;t use because it was a breakfast buffet at TGIF, gross. We spent with tax and fees over $300 for one night in a maybe 1 Star Holiday Inn when we were &#34;guaranteed&#34; a 3 star minimum room before bidding. For that money we could have stayed at a nice Disney resort which was the level we were expecting because of the 3 star minimum we paid for. Customer service was not willing to do anything to make this right so we will never be using Priceline again and will continue to tell everyone we can about how we got ripped off by Priceline.
Easy Interface - Great Prices - Great Customer Service
by IllinoisCountryBoy on 2018/03/11 23:20
I can’t say enough good about PriceLine and the App. I have used the service numerous times, so my review is based on all of these experiences. I alway check other sources for deals and I always find the best deals on PriceLine. I have used it for business and personal vacations. But what made me actually write this review rather then just rate the app, was my recent experience with their customer service. In a rush to get a reservation done while sick and mildly medicated, I accidentally made the reservation for the wrong dates. I needed it for a week later. Once I realized my mistake, I called PriceLine directly from the app. The service rep (wish I could remember his name) was professional and friendly. He contacted the hotel for me and confirmed that they could cancel the reservation for me (it was a special deal that was supposed to be non-refundable). I received the cancellation notice seconds after getting off the phone. PriceLine went the extra mile for me, and that is why I am writing this review and gave them 5 stars. Thanks again PriceLine.
Horrible Customer Service
by 🤡🎃 on 2018/06/29 08:37
I’ve gotten a great hotel on this app, but every other hotel I’ve gotten has sucked. Don’t do the express deals if you’re going to use the app at all, they’re never what they say they are. Even the guest scores are unreliable because somehow it shows they rated it well when the review they’ve given is something along the lines of “horrible customer service” “my car was broken into” “bed bugs”. When I tried to contact Priceline about a problem with my card, they insisted that the hotel would accept a card with any name on it for incidentals. The card I booked the room with had been stolen and they were saying that I wouldn’t have to show them that card, or even a card with my name on it, just any card, even after telling them that I have seen many reviews in which people were turned away for just accidentally leaving out their middle initial for the reservation, they just repeated that any card would be fine. I then asked if I could be refunded the money I bought the hotel room with so I could put it onto another card I could show the hotel, they copy and pasted the hotels refund and cancellation policy and ended the chat.
The best service EVER !!!
by awfuladvertisement on 2019/06/20 22:34
So I tried to book with Kayak , I tried to book my flight with TripAdvisor, and a couple others. Those two gave me the biggest runaround. TripAdvisor especially. They called me after I tried to book and said there wasn’t any flights at that price but could put me on a spirit air flight for the same price. Now I’m an American Airlines guy myself , or if flying over seas like this time , I will fly Japan Airlines or Korean Air. I said no thank you , stick that spirit air and I hung up. One last try , just one last try. I downloaded Priceline App and booked my flight in under ten minutes with no hassles and the price was like a hundred dollars cheaper. Same schedule and same airlines from TripAdvisor. Oh yeah and the guy from TripAdvisor told me in order to fly American Airlines it would cost over twelve hundred dollars. Nope , it was around a hundred dollars cheaper. Priceline flights ... Best Service EVER !!! Thank you Priceline. My flight to the Philippines is all because of you.
Horrible Service, Deceitful practices!
by jvaldivi87 on 2018/07/07 18:55
I bought a first class plane ticket, my credit card was charged and my flight status was booked. A month later (3 days to departure) the airline informa me that Priceline has cancelled my reservation and if I show up at the airport they won’t let me board. Called Priceline 13 times, I kept getting transferred and then their reps would just hang up on me while I waited. Then someone told me it was fixed, but on the return leg of my round trip, the airline tells me I was downgraded from first class to economy and made me pay for my bag. Again called Priceline and had to pay long distance rate and after 14 minutes on the phone the incompetent rep could not help me, I chose to pay for the bag so that I wouldn’t miss my flight because I had to show up for work the next day. Now I am giving Priceline another show, I tried booking a flight twice, the app gave me an error “unable to book but here are other amazing deals.” It didn’t book my trip (my flight does not show up in the My Trips section of the app) however I have two $1,200 charges on my credit card. Now I have to waste another 3 hours of being transferred with a dozen Priceline reps until someone is able to help me.
Express Deal Disaster/Avis ATL
by JJay80 on 2020/06/08 10:20
Very bad experience with renting a car through the “express deal” which wasn’t express at all! The system selected Avis as the provider and it was a complete and utter inconvenience! The line was 2 miles long! I had an appointment to make of which I flew in from NYC for. I called Priceline and asked if I could cancel the reservation and book another one through them with another rental provider. I explained my situation and how important it was and they said that they could NOT cancel it because the deal I chose had no cancellation. So basically, it was either stay in line and miss my appointment, or go to another counter and take the loss with the express deal that I could not cancel. Let’s just say that I made my appointment and loss almost 60 bucks. That was my 2nd experience with Avis and they both were absolutely horrible. Not only do they pick your car for you, but they are slower than time itself. I NEVER want to see that counter again. Priceline was very unreasonable in this situation being that I only wanted to cancel...only to rebook through them. Instead they just took my money and said “your loss”. Not cool at all.
Flights -5; Hotels- 4 and Car Rentals - 1; CS- 1 in Car Rental Issues
by Ladyjktn on 2017/12/13 14:47
I use often. Majority of the hotels have been great. Flights have been great! Car rentals have been several issues! In July 2017 car rental issue, I booked a car for Atlanta to pick up after my flight. The car rental place double booked cars out &amp; there was no car... was on the phone with Priceline for over 3 hours of them trying to locate a rental car, why so long you ask - they kept putting me on hold for over 45 minutes at a time then switch me to different CS people. I was supposed to have been at my destination at 10:00pm and finally out of airport rentals at 10:30pm they placed in a 5x’s the amount I had originally booked a car for! They never reimbursed as they promised! I had a 3 hour drive to my destination, NO Priceline CS failed hugely! In May 2017, car rental issues in McAlester, OK. Car Rental issues in August 2016 in McAlester, OK. I don’t advise renting a car from Priceline.
Don’t use Priceline! They are a fraud!
by everydaytraveler on 2019/06/26 16:41
I was using the app and it has a glitch. I selected the correct days at a hotel that I was already staying at. We wanted to extend the stay one extra day. I went through the process and selected the same hotel. Everything processed and a confirmation was sent. When I reviewed the confirmation it had the wrong date. The date booked was the same day that I was booking it instead of the next day. Also, I was booking this at 8 pm at the hotel. I called customer support instantly. They said they have to talk to the revenue manager at the hotel. Then I talked to the hotel and they said good luck Priceline screws everyone over period. I spent that evening and the entire next day trying to get it fixed. After hours and hours of frustration and talking to customer service that can barely speak English they said TOO BAD! Hmmm. So they are telling me because there is a glitch on their end that it is my problem. They said it was my fault because I used their website. This is unacceptable. After read all of the negative reviews I wish I read before use long this incompetent service that will rip you off. It was total BS! Do not use this app or website!
Some Bugs to Fix
by Spopish on 2018/03/10 18:51
Their customer service is less than helpful. -I booked a hotel using the Name Your Price feature in the app for what I thought was the following night because we were driving home from our trip the next day. It charges your card right away, so I assumed everything was alright. After hours of driving we got to our hotel (that I thought I booked for that night) and the less-than-friendly front desk attendant said our reservation was for the previous night. I double-checked my app, and sure enough, it was booked for the previous night. I was sure I entered the correct dates when I booked. I think there was a glitch in their app. When I called Priceline to see about a refund, they were sympathetic and said they thought it was funny that the app let me book the room after midnight. When the customer rep tried to call the hotel, the hotel wouldn’t answer. Priceline wouldn’t give me even a partial refund. How often does this happen? How much money is this company making off their app glitches? I wouldn’t use this app. I guess the old adage of talking to a person is best in this situation and I think that’s what I’ll be doing in the future.
Former Green Beret, 3 Tours Vietnam
by fuqaho on 2019/06/20 04:28
I booked my flight accidentally hitting the book flight key and then realized it was for the wrong month. Contacted Priceline and they were happy to assist me in calling both Frontier and Spirit Airlines and cancelling both round trip tickets while I was on hold. I was sweating it out but they came through for me cancelling both non-refundable tickets. I book through Priceline all the time and get the greatest deals after searching for a couple of days for flights that fit not only my budget, but also the times I want to go, plus non-stop. Furthermore, I just booked a full size vehicle through the express deal for the price of a compact. I checked out all other sites before and Priceline is the most reasonably priced, courteous customer care professionals, and most helpful of all the other sites. If you do go through Priceline, and listen to me, you’ll save time &amp; money! “I can assure you, you won’t be disappointed!”
Getting better
by Nowimready2 on 2017/09/04 10:13
I&#39;ve been using Priceline for 15 years. Express Deals are a great way to get into a moderate to fairly high end hotel for great prices! I had 1 issue a few months ago. I had driven with moving truck to move my daughter into her apartment. I was focused on moving her and didn&#39;t make hotel reservation for me. Finally, at 11:50 pm, I&#39;m making reservation from my phone. By the time all was confirmed, it was after midnight and the reservation had automatically changed from the Friday night I existed in to Saturday night with no way to change it back. Done deal. I was exhausted from moving all day. I spent an hour and a half on the phone to the Philippines finally getting refunded but no place to stay Friday night. That sucked, but the hotel front desk gal (who got a raving review) offered me a blanket and pillow to stay on a couch in the lobby!! Beware scheduling a reservation around the midnight hour!
Don’t waste your money or stress, this company is bogus.
by J Rocko on 2019/04/01 11:20
I booked several times through them, and twice now they have failed to complete my reservations, I just had to pay twice at the same hotel, luckily the front desk ladies were nice enough to match the price, Priceline constantly gave me the run around after wasting an hour and a half, I finally just said enough, I’ll let my bank deal with you jokers, not worth the time or effort, if you find a good deal online 9 times out of 10, show the hotel they will match it or come close. Delete this app. To the developer who responded... It wasn’t a rejection, your systems failed to correctly place me even after I paid, front desk said there was a woman waiting in her car all night because of the same issue, take better care of people that’s all I can say pal, I don’t use fakebook or any social media, so I will respectfully decline...on a side note, when I disputed the charge through my bank(since your people gave me the run around) my claims department said they get more disputes from Priceline than she has ever seen, so I’m sure you are well aware of your shortcomings, I have nothing left to say on the matter, good day.
App woes
by Low Shoulder on 2019/07/06 14:13
Chose to use PL due to name recognition although other discount sites were priced about the same. Round trip Delta to destination Spirit from destination. The app failed to reserve our seats on delta and we assigned the last four seats on the back row. While in route the app does not indicate boarding gate, but emails changes which for this trip changed twice. Atlanta airport is spread out, and we just happened to check departures and noticed 30 minutes before boarding that our gate had moved from A19 to F9. No email from PL...... until we were boarding. Day before returning we received an email to check in on Spirit Air tried several times to check in, but never received confirmation. While checking in we noticed that if you wait until your flight Spirit will charge extra for checked luggage which is $40 per bag(x3), then we were charged $16 per seat (x 4). As of two hours after “checking in” still had not received our boarding passes and seat confirmations. Flying Delta, Southwest or United would have cost about the same plus the apps for delta and United seem to work very welll. Do not trust the PL app if you do not fly regularly.
Am in a Love/Hate relationship with Priceline
by KPI/CIB on 2019/07/13 14:09
I have been a loyal Priceline user for well over 10 years. I probably book from 50 - 75 rooms per year and every time I book, I fear that something about my trip might change. Priceline is super inflexible. Actually, they are kind of Bi-polar with a heavy bent toward inflexibility. On a rare occasion, I have been able to reschedule a room, or cancel a trip that has been changed, but for the most part, if something changes about your trip, just plan on no refund, no changes. It’s kind of like playing Russian roulette, but with four bullets in the gun. The other thing is that their prices used to beat anyone on the internet, and the bidding process worked wonderfully to get the best rate available. Recently, not so much. Prices are pretty much in line with almost every other company out there. So, if you like gambling with your money or if you are 100% sure nothing will change about your trip, then I would still use Priceline. But if there is even a small chance something might change, I would recommend someone else.
Worst app ever and hasn’t changed in years....
by sunpaw17 on 2019/08/16 00:32
Whenever you have stayed at a hotel, the app gives you deals to stay again and again, but it doesn’t let you do anything but accept whatever room they may have available for that deal and not any other room! “Room is guaranteed to accommodate 2 adults”. Ummm? So what about families? And WHY CAN’T I BOOK A DIFFERENT ROOM?! If you select the ‘choose’ button it takes you straight to a check out screen... great... I want to pick my room!! I need it to fit 5 and a lot of rooms don’t do that. I’m not just going to book. So I have to go to your website or better yet... NOT YOU. To book the room I want. Been like this for years... no one else complained?! I doubt it. Now your app is deleted, thank you for wasting my time yet again. Like the last time I paid for a whirlpool sweet and you just told the hotel I paid for a king and had to pay the hotel more money when I got there for it when I already paid you an extra fee over the regular king room for it. Sounds like it not uncommon and you are another apathetic business out there just waiting to scam others out of their money.
Nightmare
by stan_butt on 2019/07/20 15:20
Oh if I could only give this app zero stars. I had a terrible experience attempting to book my honeymoon, of all things, through the Priceline app. I was told time and time again the flight I chose was unavailable and sent back to choose another flight, when in actuality Priceline was attempting to charge my credit card. I received no confirmations, no emails telling me there was a problem, and I never even reached the final step of booking. It wasn’t until my credit card company contacted me that I was notified of any attempted card activity. Priceline customer service insisted that the generic error for the app is “flight unavailable, choose another.” That alert was completely false in my case. I was assured all of the attempted charges would be wiped clean, but Priceline customer service said they could send no kind of email to confirm this information. I am incredibly disappointed and sad, because what should have been a joyous celebration booking a trip turned into a catastrophe. I have emailed Priceline once again to explain the entire situation and hopefully prevent this from happening to anyone else in the future.
Very misleading
by Promeg on 2018/02/13 13:04
Priceline used to be a great place to get great deals until recently. The Express Deals they offer seem to be a decent deal until you select one. First off, the hotels that they say are comparable to the one you’ll be getting are actually nothing like the one you receive. I booked a 3 Star express deal that they said would be comparable to a Marriot, Hilton or Hyatt and instead got a motel that I wouldn’t even rate over 2 stars. In addition to that, when I checked in, I was told I must pay an additional $34. Priceline had informed me at the bottom of the booking conditions in tiny print that there would in fact be a mandatory fee I would have to pay. My problem with this is why did they have to put it all the way at the bottom like they were hiding it and not put it some where people could actually see it right away so you know the true cost of what your paying for. When looking at reviews for this hotel, no one had anything nice to say about it except that it was close to Universal. How it’s a 3 Star hotel is mystery to me. When calling customer service, they were unhelpful and made me even angrier.
Long time Priceline user
by Iceman079907 on 2019/04/25 11:41
I have been using Priceline and services similar since their inception. I am very grateful for the ease of use, the deals offered, and the constant improvements made. No, everything doesn’t always go the way I expect it should go but it always works out. Being a life long businessman and entrepreneur I can appreciate how much time, effort, and ingenuity go into the operations and service. I am also very appreciative of the helpful and patient customer service agents when things don’t go as planned, I could not do your job! For the people who post bad reviews for Priceline and other services like them, it might be worth lowering your expectations and look for the positive aspects of these tools and other conveniences available in our world. You might just start enjoying your life. Problems and complaints are always self generated.
No Protection Against Bedbugs!!
by kridten on 2018/06/17 03:33
My husband and I booked a hotel through Priceline so that we could attend my nephews graduation. When we arrived to the hotel, we found bedbugs on our room(some alive/ some dead). We notified the hotel staff and they refused to refund our money because we booked through Priceline. When I was waiting in the parking lot, another woman approached me and let me know that she had just found live bedbugs in her room and advised me not to stay. We knew it was not an isolated event. So, we called Priceline. They informed us that because the hotel management denied that they had bedbugs and they were not there to check that they could not refund our money ( it was a multi-night stay) I asked if they had any customer protections within their contact for live infestations and they said that they could not refund our money because the management denied the problem. We travel frequently (my husband is a pilot) and we will never use Priceline again. Thankfully, we found another hotel (not through Priceline) and they gave us a discount for our troubles. Priceline works for the hotels - not for the customers!!!
Horrible Scam Artists
by Good Bye Priceline on 2018/11/08 16:38
I have been a long time customer purchasing flights cars and hotels. I have always purchased the Trip cancellation insurance. Never needed it until today. Don’t do it folks it is a scam. The one time I finally need to change a flight and Priceline could not and would not help in any way. They sounded as if they were literally reading off a response card. I called several times hoping to get a customer service agent that would listen to the issue and try to help. Luckily I had insurance right??? One would think but wrong again. The only time the trip cancellation covers you is if you are on your death bed and in the hospital and even then you have to call them ASP in order to be covered. Very misleading. Don’t waste your money buy the better ticket if you think for a second you might have to make a change. Better yet purchase from the airline directly. Priceline told me yesterday they can’t help me they are only the middleman. Well time to cut out the middleman. Priceline you have lost a very good customer that purchases 10-20 flights a year, Hotels and rental cars.
Best hotel app
by Mark Napier on 2020/07/01 16:04
By far I love this app over the competitors I find that Priceline always has the better prices on hotels and the more you use it the better the prices and they have other features that lower your nightly rate by letting them pick the hotel but if you use it enough when using that feature you know what hotel your gonna get already because it’s usually the same one probably the only thing I dislike is when they say it will be one out of the four or five hotels we just listed and it’s always at least in my case always the same hotel no matter how many times I use the pick for me feature it’s never one of the higher end hotels at least in my experience but on the other hand I always know what I’m getting it isn’t a guessing game either lol so over all I love the app
Always “too late”
by powerpop25 on 2019/11/22 14:42
Lots of great deals advertised - but they don’t exist. There are some properties advertised that have been demolished. I clicked on them and they say “sold out” and I kept consistently getting that message regarding particular properties, no matter when or how far in advance I’d try to book. I tried to contact them, the numbers are out if service. When I finally booked with a different property (using a different service than Priceline - that frustrates me with their “sold out” and “too late” garbage) the other property told me those advertised on Priceline were no longer in business (for over a year and a half), and one was torn down and doesn’t exist! Another fakery: “let us choose and you’ll get a great deal.” LOL I entered various dates for up to two years. Nothing. If you don’t have it or can’t do it, DON’T ADVERTISE IT. The app does nothing, and is worthless. The one booking I made with Priceline I canceled. Why? Because they required payment up front (not problem) but I found a better deal that DID NOT require payment until the day before the stay. Priceline is a zero.
NEVER USE PRICELINE
by michele ford on 2020/05/27 06:47
They don’t even deserve the 1 star that I had to give to write the review. I had been using them for a month straight every night until 1 night I had made my reservation close to midnight right before I got there. It somehow got switched to the following day and they wouldn’t check me in until 3 pm. 15 hours later!! I had used all the money I had left on that reservation. So I guess they expected me to sit there and stare at the empty motel and room that I had already paid for until 3pm. A few weeks ago a hotel cancelled my reservation last minute and they were able to switch me to another hotel but fixing the date a few hours was out of the question. Finally after a round with the 3rd representative they gave me “Great news!” They decided to overlook the cancellation policy and give me a full refund that I should see in 7-10 business days. Yay me! I get to sleep a night In my car in the hotel parking lot! *BAD BUSINESS* They lost a customer that spent at least $60 a day for the last month and a half and ANYONE AND EVERYONE that I come into contact with.
Not what was advertised
by Yomyname on 2020/01/07 01:58
I booked a hotel for seven days and I expected a hotel that was four stars with very good reviews but it when I arrived I was very disappointed. When I first entered the front desk was not welcoming at all. Then when I entered my room, it was not a room that is four-star worthy. It was very old-fashioned and seemed like a hospital. The bathroom didn’t even have a hood. The air conditioner was also very old. I assumed that all the hotels were like this around the beach since it was supposed to be a four star hotel, but my friend booked another hotel that was 3.5 stars and the hotel was completely different and of better quality than the one I stayed at and it was at a better price. I would also say that $80 would be too much for a night. Their room also had a beautiful view while mine didn’t have one. Their room was so much better and I’m absolutely disappointed as I trusted this app very much. I’m never going to use this app/website to book another trip from this app again and I was tricked into buying a hotel that was not accurately rated.
Not the best deal/ will give you the deals that will ruin your vacation
by criscanbar on 2019/11/25 22:14
Second time i use this app &amp; the last one. People!, this website offer you deals that once you sign up for them/ paid for them, the extra fees become a ripoff. A good example of this are the their alliance with FOX RENTAL CAR. This car rental company is a complete RIPOFF!!!!! Please do yourself a favor, and DO NOT rent a car with this company. You might think that you might be able to get a ‘’deal’’ through Priceline; however once you are in the counter, you won’t only have to wait in line for over 1 hour; they will also force you to add one insurance and hidden fees will come off , that you won&#39;t see until after you return the car. At the end of the day, you would end up paying 3-4 times more of what you were initially paying. Customer service is ok, people in the San Francisco airport location are rude to the point that they make you feel that they are doing you a favor. FOX RENTAL CAR= will ruin you vacation. Priceline and FOX rental car= conspiracy against them customer with fake deals
Terrible!
by mcky12 on 2019/09/12 16:10
So I used toLove Priceline I use them to stay for two weeks in Atlanta had great service and great hotels everything was fantastic until I saw there was a charge on my card for a hotel in a whole different state so of course I called the hotel said there was nothing they could do had to call Priceline call Priceline customer care stayed on the phone with them for about 10 minutes arguing about the fact that I was having to pay for a hotel I didn’t even book and the woman kept saying she understood all she could do was send me an itinerary but couldn’t refund me my money or cancel the reservation when I kept telling her I did not book a reservation in a whole different state all she kept saying was I understand understand but obviously she didn’t because I’m somehow expecting to pay for a whole weekend in a whole different state that I didn’t even book so I just have to pay for a hotel I’m not saying and please tell me how that makes sense? So upset that this happened because I really liked Priceline but now obviously I can’t trust this company.
Great app could use a little tweak.
by What names aren't taken? on 2018/08/11 15:45
I book the same hotel off the app every week. Every week I type in the location I want. Every time it shows hotels downtown Dallas when they are 3 times the price and require a $20 Uber ride. I ask for specifics in the filter ‘distance from location’ and the first time I booked, a hotel downtown popped up I thought great and booked it. Only to find out it was not close and did not provide an airport shuttle as promised. I know first world problems, but I now know I have to scroll thru to find the hotel I want. I wish when I put in the neighborhood ‘area’ it would put that area first. And the filter does not really work because you say distance closest to and it puts you 10-15 miles away I guess those hotels must pay a premium to pop up on the top. Just a warning if you are not familiar with the area check the map, the filter does not work.
Don’t use this App - it will take your money.
by Master Lord202Boss on 2019/12/06 02:04
Booked a hotel quickly due to a deal I wanted. Realizes they allow pet (which I am very allergic even after a someone pet is long gone.) so I immediately tried to cancel that reservation and booked another flash deal for a pet free hotel. I couldn’t cancel via the app. I tried calling, they told me they would cancel and refund if they hotel was ok, I called the hotel, THEY SAID OK. I called Priceline back, they call the hotel and return to the call with me saying no they can’t cancel. Hotel says Priceline controls all reservations. Even though they could see the reservations were created back to back, they said no. The other scam is once you look at all the options you like and select a hotel, YOU CAN NOT MAKE A FINAL REVIEW OF ITEM:PURCHASE before you confirm like you do in online shopping. YOU CANNOT! GET A REFUND FOR TAP OF WRONG BUTTON 1 SECOND AFTER YOU PURCHASE NOR CHANGE TO A DIFFERENT DAY, NOR GET A CREDIT. Their customer service &amp; supervisor have been trained to say no regardless of facts or issue. If you confirm a reservation, your money is gone no matter what.
Priceline is horrible
by hdmkom on 2019/04/05 22:24
This is by far by far the worst company I’ve ever dealt with online I asked for Google to give me alive customer service number they turn you over to a robot the same robot with the same voice I put in my name phone number email I totally registered and signed then I put everything I needed for a vacation the city I’m leaving from the city I’m going to how many days how many people age the ages of the people I put in I need our hotel and flights three different times I put it in very carefully and I pressed find it for me and they just sent me back the same page that I had never filled and over and over again and when I leftA written message that I was actually talking to a human being she didn’t understand anything I said didn’t register in my email or phone number which I had signed in with and said hello to RICHARD it had recognized me yet I’m trying here for 45 minutes to get a price on the flight and nothing works and there is no real human being to talk to goodbye Priceline you lost a customer before you even got one
Awful Customer Service
by Ryan Mack the cheap guy on 2019/01/26 01:40
Booked a hotel for Wednesday and another room for Thursday. My flight was cancelled Wednesday morning. I cancelled my rooms right away ON WEDNESDAY. They didn’t call to cancel until THURSDAY even though I called the hotel personally and got them to give the okay to cancel the room on Wednesday, but Priceline needed to make the call themselves...not me. I used that God awful chat system to give them the name of the account rep at the hotel on Wednesday, but again...they waited a day to call on my behalf...the hotel didn’t cancel my reservation...why would they? Priceline admitted it was messed up and they should have called that day, even though i did their job for them, but all they could do was just apologize while I ate the $100 for the room...oh...they did offer a 5% discount on my next booking. The customer service reps also didn’t really speak English well and I kept repeating myself. After over 5 hours on line and the phone all I have is a bunch of “sorry” statements, frustration, and $100 less in my pocket. They could care less about customer service.
Only a fool doesn’t use this app!
by Smith35387 on 2019/05/18 18:04
My wife and I travel quite a bit, particularly to Florida where our daughter attended college and just recently just graduated. She now lives there. We also travel overseas. Wherever we go, I would not even consider not booking though Priceline. After using other apps and even using points accumulated though the hotels themselves you will never save as much money as you do with Priceline. We are very particular where we stay and if you read the reviews of the hotels and weed though as many reviews of each hotel you can, (there’s always someone who has a gripe with something) pick one. I almost always pick their special deals as long as there is 4 stars and the reviews are mostly positive. Have been super happy with this approach! Give it a try, you won’t be sorry!
They don’t take ownership of their mistakes
by Kinzmom on 2018/09/11 13:07
I was using the app to find a hotel for a college visit for my daughter. I searched and found one on the date we needed for $90. I clicked book it and when the confirmation came through it had the current date, not the future date! Immediately called customer service. They told me that it was a no cancellation/no refund deal! (I know and I was ok with that when the app showed the right dates) she said There was nothing she could do! She said maybe call the hotel and see. So she “called the hotel” and said they would allow me to cancel and rebook for the correct date but the cost was $145! What?? Your app said $90 on the correct date now I either lose the 90 I have already paid or have to pay $145. Yes that was my only option. So because the app screwed up the date...I ended up have to pay an additional $55 for a room! I seriously will not use this app again! I could have gotten better rates through the hotel direct!!
Priceline comes thru again
by Older Dinosar on 2018/10/02 23:24
I only use Priceline for booking hotels but I’ve scored every time! In fact I don’t know when the last time was that I didn’t get a hotel thru Priceline. If you don’t have any friends or family with connections to big hotels and you don’t like to pay double for a room and you don’t like to book days or weeks in advance in case your plans change and you’d like something better than a Motel 6 or Super 8 then go thru Priceline. I’ve booked the actual hotel I want or used Express Deals and have always been happy with the results... well ok there was that time in Kanab Utah where we got an awful room but what can I say, it was Kanab. We’ve never had problems checking in or getting help in getting 1st floor rooms or rooms near elevators for my handicapped hubby.
Very Disappointing
by THillSix on 2019/10/23 20:08
I and my family have used Priceline and other booking sites in the past with no issue. This week I attempted to book an Express Deal through Priceline, upon the first attempted I was given an error message saying the site was having issues and to try again later. Over 12 hours later I go back to try and book again the same deal is still being listed and after a couple more attempts and multiple error messages, none of which said the deal was unavailable, I contacted customer service. They essentially told me that they couldn’t do anything about the issue and deals listed on their site will typically remain even when they are no longer available. Why would I continue to use a service that does not have correct or updated information, on top of that I was very disappointed in the service I received on this issue not once did the representative apologized for the inconvenience or wasting my time instead simply said this is just how their site is. VERY DISAPPOINTED IN THIS EXPERIENCE.
Priceline Credit Card Rewards - ISSUE after ISSUE
by Bug28122 on 2019/09/18 20:32
I have had the Priceline credit card for 4+ years now and have booked hotels weekly for work trips and I am very disappointed in this company. I have booked so many times through the app/website and often times never received my rewards points because the payment wasn’t needed until the arrival at the hotel. When you don’t pay through the Priceline you don’t get the points. I then pay with my card at the hotel and still never get my points. I have made cases and have many case #’s but never get the points I deserve. I have trip #’s and proof that I booked through the app that should allow me to get the points. Well the lack of customer service never understands this issue and I am left with 0 rewards for using Priceline. I think the easiest solution is to make this an issue and have your IT dept. figure out this reoccurring issue or for me to never use Priceline again. What’s the point in having the Priceline credit card when I don’t get rewarded for using Priceline?
Long time user... I’m done with Priceline forever!!!
by flying fish 2008 on 2020/08/09 07:01
I booked my hotel &amp; I received a confirmation from Priceline. I used Apple Pay to book it but when u I got to my hotel, they said they were sold out. We were in Santa Barbara and nearly everything was sold out. Priceline (Booking) blamed it on the hotel $ the hotel blamed it on Priceline / Booking. Strangely, the hotel had a completely different credit card than what I used to book the room. I called Priceline and it took nearly 30 minutes to get though. Then they said they would have to contact the hotel to make sure I was telling the truth and that they were truely sold out and that I would have to call back in 30 minutes to see what they said (which takes nearly 30 minutes to get through) ...my night is just ticking away because of their incompetence. DON’T USE PRICELINE!!!!!! I’ve used them for nearly 20 years and I’ve had several bad experiences with them lately. They’ve gone way downhilll!!!! Terrible execution and horrible service!!!!
Long time customer, very disappointed
by Hairilicious on 2018/10/28 23:30
I have been using Priceline for YEARS. I’m a hairdresser and I tell all my clients to use them as well. It had always been my go to. Not anymore. About three weeks ago I accidentally booked my hotel for the wrong weekend and called as soon as I clicked submit, realized it too late! So I called customer care. The lady was sweet. She said that she email the third party company to see if I could change the date or have my money be refunded. Mind you, I didn’t want to cancel or my money back, just to change the dates. I was willing to pay the difference. I called on a Saturday at 11ish pm. She said I would hear something back in 2-3 business days. I called back on Monday just check that my request wasn’t being forgotten. The gentleman told me that I should hear something by Wednesday or Thursday. Friday came (day before the accidental reservation) and nothing. I called and they said that the company had not replied to them. I called Saturday and the gentleman that answered took my number and went into action and said he was going to call that other company and get them on the ball right away. He calls back and tells me that I will get an email in two business days. It has been over a week. Nothing. I have email customer service. And nothing. After using them for my hotel stays for so many years, I am deleting the app and taking my business elsewhere. I feel ignored. I was patient and I was nice.
Rating Trends
472,537,518,383,344,368,371,387,423,438,298,309,333,396,364,472,401,340,323,365,387,425,486,400,332,295,375,347,397,468,386,258,399,340,398,425,486,403,337,288,366,385,362,440,419,179,375,362,239,417,411,367,301,303,309,312,357,407,357,283,317,301,260,314,345,348,295,295,311,297,334,369,319,283,253,255,245,261,287,222,337,243,264,272,256,301,319,234,259,260
All Versions
4.0
553,168 total
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462,353
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13,820
Current Version (20.4)
5.0
460,649 total
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398,158
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44,598
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9,847
 2
2,203
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5,843
Version History
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Screenshots
Keyword Volume Hits KEI Rank
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Search Visibility
App name
priceline - hotel, Flight, Car
Description
Get exclusive app-only hotel deals, discounts on rental cars, and cheap flights all in one place, with the priceline app. Join millions of happy travelers who book great deals with us every day - download now! NEW - Stay more, save more! Unlock priceline VIP when you book and get our best prices on great hotels. Still need a reason to download the app? Here’s 3: 1. Access to exclusive hotel deals found only on the app. 2. Everything you need in one place - low-priced hotels, cheap rental cars and discounted flights. 3. Personalized, relevant hotel recommendations - we have the travel deals that matter to you. Our app is rated as Best App for Travelers by Travel + Leisure! SERIOUS SAVINGS You’ll save up to 60% off with Express Deals®. Seriously. Plus, you save up to 50% off hotels when you unlock priceline VIP. SEARCH, FIND, BOOK Finding the perfect one is easy as pie. Search by city, address or point of interest to book the most conveniently located hotels and rental cars. As you search more, we uncover even more deals just for you. QUICK & EASY Want to book in a matter of seconds? Our app features super-quick travel booking, especially when you’re signed in! We do fast well. rental CAR DEALS Hit the road with rental car deals on 22 brands in 28,000+ locations. That’s how we roll. CHEAP flights Travel across the globe with super deals on thousands of domestic and international flights across the globe. Pace yourself. TRAVEL BUDDY Easily access and make changes to your trip wherever you are with our My Trips feature. Need to check your booking on the go? Get all of your reservation and travel info right on your phone, even if you booked on your computer and even if you don't have service! My Trips works offline, too. Like magic. Our app has your back. And it’s watching your wallet, too. Download now! priceline is part of Booking Holdings, which includes leading online travel brands such as Booking.com, Agoda, Kayak & OpenTable.
Excelente
by mechemtz on 2020/12/02 04:29
I love Priceline ❤️good prices 🏨 good service 😁
My fav
by It's Zay on 2020/12/02 01:48
I use this app soooo much, they have terrific rates.
Smooth and easy!
by qotflavorr on 2020/12/01 20:49
Couldn’t be happier finding places to stay and flights with this app! Love it! Easy to navigate and understand at a customer stand point.
Frequent Flyer
by bay bay carter on 2020/12/01 18:52
I like priceline. However I would appreciate if you cannot book online that you be allowed to purchase via phone for extenuating circumstances!!
Priceline
by ShHanaB on 2020/12/01 03:32
A great App that provides multiple hotel options at reasonable prices. This App makes booking a room quick and easy!!!
Apple Pay not working in app
by Trakiooloo on 2020/12/01 01:50
Tried to book two hotels at different times using Apple Pay. Transaction was not declined but wouldn’t complete.
Price top
by Mike Pnt J on 2020/11/30 05:00
Priceline every trip is a great deal.....
Great Deals
by Christi Faye on 2020/11/30 03:20
The Express Deals are really great and save a ton of money. Booking last minute through Priceline also helps me find nice hotels for relatively inexpensive.
WOW! Great savings. Thanks Priceline.
by prytyboyzinc on 2020/11/30 02:50
Booked a room at the Portland airport at the Ramada for 1/3rd the price it would have cost me on Booking.com or through the Alaska air app.
Easy to use
by aye lito on 2020/11/29 21:22
I’ve been using Priceline for years but I just recently downloaded the app. It’s actually very easy to use. And it helps to see which hotels have higher ratings and reviews!
Wonderful app
by ozzyvg on 2020/11/29 18:18
Always use this app and the deals are so good.
Great deals, saves you money!
by rilayyoou on 2020/11/28 22:25
I have to get hotels often and I use priceline every time I book one, I’ve saved so much going through them than going to the hotels themselves.
Horrible Customer Service
by Nicholas7431 on 2020/11/28 18:16
Use another company. Don’t waste your time!
Amechie Newsome
by Amechie on 2020/11/28 14:23
I travel a lot and Priceline is my go to app while traveling.
Great Prices
by Lucy123- on 2020/11/28 00:58
Easy app!
VIP baby!!
by jimm<3 on 2020/11/27 20:03
I’ve been using Priceline for years and the only time I’ve ever had a problem it was through no fault of Priceline but the hotel that I booked. And still Priceline was happy to refund me. That’s one of the perks of being a vip member though as well as the awesome rates I get! I highly recommend this agency!
Works well for me
by M1NT69 on 2020/11/27 02:58
Best app that can put u in the right hotel you are want for some times at 50% discount
Priceline review
by ENreLyn on 2020/11/27 02:54
This app has been very useful
Price
by dpeterst on 2020/11/27 00:03
It give a good price and easily to book and let me book more than one room at the same time
Trips
by zevenshots on 2020/11/26 22:30
All ways been good to me!
Great App
by Loc Lyrics on 2020/11/26 16:23
Easy to use and it allows you to use a prepaid card which I really appreciate. I would recommend this to anyone.
Priceline is the only one I will use
by alwayshappy2020 on 2020/11/26 15:56
I love Priceline!!!! They are always helpful , nice, and always makes sure all issues are solved before they hang up. I’ve honestly never had an issue with them and I’ve been using them for years. Will never go anywhere else . Thank you Priceline !!!!
Stay
by ptize on 2020/11/26 04:48
I went with the deal and checked everything that the hotel has but when I booked. The hotel didn’t have the same amenities that it said it did. Will not use again.
Awesome
by BOBBY BALLBAG on 2020/11/26 02:15
Love it
Very upset with this app
by stuuuup on 2020/11/25 23:16
I booked a room to travel to get my girlfriends broken down vehicle. After realizing that the car trailer we had would not make the trip we tried to cancel the reservation 4 nights prior to day of arrival. We were charged $104 to cancel even though it was 4 nights. They had plenty of time to fill the room. Very, very upset. The pop up alert stated that there was a charge 3 nights prior, but this was 4 nights prior and was not aware of a cancellation fee. In fact, it said free cancellation on the description of the hotel 🤬🤬🤬 done with Priceline
Great app
by Misha zyb on 2020/11/25 22:54
Easy to navigate
The Best
by loverboyohoh on 2020/11/25 15:10
Ppppp
Most dependable app
by Wilfredo Torres Jr on 2020/11/25 15:01
Priceline is my go to app when traveling! No other traveling app compares...
Cannot book more than 2 person room
by limits to 2 guests on 2020/11/25 13:23
I have had good success with using the Priceline app to book in the US but just recently ran into an experience booking a “four adults” room in England. After receiving the confirmation I realized Priceline reserved the correct room, but it defaults for two people so I contacted customer service and they told me they could do nothing about it since it went through their sister company, booking.com, and the only way to adjust the reservation was to contact booking.com, which I did. They told me they could not modify the reservation to reflect it being for 4 people since it was booked through the Priceline app, so we’re trying to confirm with the hotel. The Priceline website does allow you to specify number of persons in a room.
Expidia is a better site!
by notheathmiller on 2020/11/25 05:13
I have used Priceline multiple times in multiple states. No problem. Now during this pandemic they are trying to hose me for an extra $20 a night! Why? You caught our price gouging after you could get a refund! Two phone calls. Two changes to make good. Too late. Pricesline should be your last option. Go to your local travel agency.
Love it
by okaibye on 2020/11/25 02:47
If you love to travel, you need to use Priceline. Especially if you’re looking for staying in iconic hotels anywhere in the country. It’s usually at least 1/2 the $$$
Best app
by Reyes432 on 2020/11/24 19:15
Outstanding App. I have never had any problems with Priceline.Priceline has been good to my family and I. Recommend to anyone.Lots of savings($).
Great site
by Bufordall on 2020/11/23 22:52
I have had the opportunity to use Priceline several times. Have always had excellent service, even when I booked the wrong days and showed up at hotel the week before my reservation. Priceline took care of it and I had a great stay.
A hassle
by Joe23.1 on 2020/11/23 17:56
Customer service is a joke and everything is over seas. Broken english and full of excuses. It’s a joke to be honest. Delete this app
Customer service
by biggin8in on 2020/11/23 05:28
They were rude and not helpful at all
Easy
by Erwinlucy on 2020/11/23 01:50
I find it easy to use and as a senior that’s important to me. Thanks!
Best days
by Lee Coretta on 2020/11/22 21:08
Thank you :)
My deals
by keithgod on 2020/11/22 18:03
The express deals could be clearer.
my first journey
by thewavybasedjesus on 2020/11/22 02:09
my first trip was booked through priceline had a wonder experience learned my likes and dont likes about traveling , plan on booking more .
Nice app
by pmplyler on 2020/11/21 12:39
Wish I could log my hotel loyalty account so I would automatically accrue points for the stays I earn.
Best app to find cheap round trips
by Playn4k33pz on 2020/11/21 11:19
I use Priceline all the time and get great deals
Cupón
by zua lamas on 2020/11/20 15:50
You just send coupons of the express deals I never use the express deals because I’m going to stay where I want stay not where you want I stay , check my history coustomer if don’t sent me regular coupons this is the last time to buy in Priceline
Genial
by 1738tus on 2020/11/20 04:21
Buenisima app, barata , economica y segura. I love it
My
by Keyla23 on 2020/11/20 00:37
Great and easy to use, I love it
No refunds!
by b@mber on 2020/11/19 23:37
Watch out! I did one of their express deals where are you don’t get to pick which hotel it is out of the three options. All were supposedly pet friendly and the one that was chosen for me ended up not being pet friendly when I got there. I was forced to book another trip elsewhere and Priceline continues to refuse to refund me my $385!!
Mr Kidane Woldegeorgise
by Woldegeorgise on 2020/11/19 16:23
Priceline is an unfailing partner in full filling travelled dreams. Thanks
Great App
by SOJ606 on 2020/11/19 15:11
Easy app to book through and use.
Hotels
by IRA IRISH on 2020/11/19 14:39
I have saved so much money with Priceline ! Thank you
1st Trip to Texas
by Fundede2018 on 2020/11/19 02:36
Was so disappointed I couldn’t find a flight I could afford and voila I tried again today and found one. So excited! Thank you Priceline! I have prayed about whether I should make the trip. I think God answered my prayer. Special trip to see special people!! So thankful and so HAPPY!🤗🤗🤗
Easygoing
by CCatthy on 2020/11/18 18:48
I find the app easy to manage so far . I will leave another review once I get back from trip.
The only Problem
by fadednotebook on 2020/11/18 16:38
Here’s the one problem. I had No mistakes on the form and was, by then, so frustrated I was ready to smash my phone. Or whatever. My calmer friend who was here randomly thought maybe they want my last name first, so I erased it so she could see the words last name underneath. She retyped it and poof, it went through. Have a coder check that error please.
Who woulda Thought?
by DuelMaster17 on 2020/11/17 21:54
Great app. Greater Deals. 10/10.
Amazing Deals
by james gillow on 2020/11/17 12:05
Priceline ls great. I always use it to find the best deals
Best prices
by fish_sign on 2020/11/17 10:05
Other aps don’t have all of the car rental companies in my area. Priceline is able to give me the best deal.
Customer service
by Ju2JuWhoMe on 2020/11/16 14:19
Over the phone customer service severely lacking told me the incorrect information multiple times and was not knowledgeable in to help customer.
Read the fine print
by C.M.Pena on 2020/11/16 02:42
A working class man would be better off bringing a tent along. They have bilked me out of too much money with no apologies or not even a hint of remorse. How they sleep at night is beyond me!
Disinfectant
by bonessjc on 2020/11/16 02:01
Whatever you are doing as far as the COVID VIRUS keep up the good work, to keep the customers feeling safe and safe. Keep up with the rooms cleanliness going. As long as I been staying at the hotel I am very please, even stayed at Fairfield in Virginia was great.
Top view
by Tray2541406 on 2020/11/16 01:07
Room key is bad light needs help
Horrible
by brock my real name on 2020/11/15 22:51
If I could rate no stars I would took my money off card even though says pay later, no problem show up to hotel and they said they have canceled room bc of pricing issues. I thought Priceline would have never touched money bc saying pay at hotel I go to see for money and it’s is gone out of my account.. I’ve been trying to get a hold of someone since this morning but all I get is will give you a call back and your hold time will be 2 minutes but have yet to receive a call back Priceline is a waste of time!!! Go through better booking site horrible customer care and service.
Plane ride
by JT who's that on 2020/11/15 22:31
Super easy speedy fast
Express Deals
by kevintbird on 2020/11/15 03:16
Always Good Pricing On the Spot
Convenient
by RVWhore on 2020/11/14 23:43
Way to easy. Love knowing where I’m staying before I get there.
Ok but issues
by ronbrew on 2020/11/13 21:41
Priceline has limited their discount on their deals on hotel. I saved $1 only last I booked and I don’t even know what hotel I’m getting. Also their tax they charge on deals are always higher than just booking. Finally they never adjust the tax if you use their 10% coupons. Beware of added parking fees on deals. Must say free parking and the charges are not disclosed except their fine print which is vague. Overall I use the app but need to work around all the issues mentioned.
Great app!!
by canada9903 on 2020/11/13 18:09
With all of the cancellations and changes we have had to make this year of 2020 due to Covid, Priceline has been amazing. We have not lost any money and they have been more than willing to work with us. I will continue to be a frequent user of Priceline.!!!
Flying
by JAPO#4COMPU on 2020/11/13 06:37
Very good customer service for any inconvenience you have for you fly and found you the best price
Issue with hotel, $ refunded in minutes!
by DisneyBeliever on 2020/11/12 20:16
I have used this app on my I-pad for 4 years now. The only issue we ever had was in Las Vegas at the Linq. Trying to find the parking lot with all the construction going on in the pouring rain was ridiculous! When we finally got inside they did not have record of the reservation. We canceled the hotel, called Priceline and received our money back within minutes! We then drove to a place we had a rewards card to.
Third party app that don’t depend on emails!!
by Tech companies are not tech on 2020/11/12 15:32
Third party app that don’t depend on emails!! I booked a reservation and a I received an confirmation email on the following day! A senior member of the company doesn’t know how or what time they sent an email! Don’t book through third party
Great app
by iamMaryQuiteContrary on 2020/11/12 12:58
I usually use Skyscanner but I think this app is so easy to use that it might become my new favorite.
Worst customer service ever
by pissedofflady20 on 2020/11/12 01:39
I’ve used Priceline for years but NEVER AGAIN!!! They charged me for 2rooms and then the nasty trashy girls at the baymont Wyndham in Martinsville va. Also charged my card 3 times for $65 for a 24 hour stay. Then said I destroyed the right I’m because I spilled granola on the flowers or. Then I was charged $200 for that. So a total of over $600 for 24 hours. They wouldn’t refund me and I filed a claim against them. Go with another company. DONT USE PRICELINE
Easy to use.
by JoAnnRey on 2020/11/11 15:55
Quick and easy. Always good rates Love Priceline. Nice to be able to see all options at the best price
Awesome
by thephotomagician on 2020/11/10 21:34
Great site
I love it
by East⭕️⭕️⭕️⭕️⭕️⭕️⭕️ on 2020/11/10 21:19
Great and easy to manage
My Priceline app quit working
by SteveC! on 2020/11/10 20:10
Last week during a cross country road trip to visit my mom who has cancer, my Priceline app quit working. We booked the rental car and three hotels on the app. Then it stopped working while I was booking another hotel on the return trip. It was late , I was tired from driving, only to have the app not work. While my wife drove, I worked on getting the app to work. I off-loaded other apps and deleted tons of stuff, but the app still didn’t work. My wife tried to download an app to her phone. That is when we learned that Priceline app now requires a newer version of iPhone. That is very frustrating because I have used the Priceline app many, many times for hotels, car rentals, and airline tickets. I have Priceline VIP status. I wonder how much money I have spent using Priceline. I wish there would have been a notice before I got cut off. After much trying, we had to get a room, so my wife booked through Hotels.com for the rest of the trip. I really am sorry. I loved the Priceline app. I used the “on the road” mapping to book hotels many times. It was my go to app time and time again. But ... if the “upgrade” to the app means customers (who are on your app to save money) have to spend more money on newer phones, then what’s the point of saving with Priceline??? I would love to give the app 5 stars- because when it worked, it was great. If you are reading this, and you have a newer phone than I do, in my opinion Priceline app is awesome. I don’t like giving a negative review, especially for such a great product. I just wish I could still use Priceline. Bummed out.
App works
by Smilzz07 on 2020/11/10 17:30
I was using my computer to book but was having trouble using my debit card. Chatted with a representative who advised me to get the app and i can say now ive successfully rented a car with a debit card THANKS 👍🏼👍🏼👍🏼
🥰😍
by Erickson1804 on 2020/11/10 02:14
🤗🥳
Made it easy for me thank u ur the best
by t huerta on 2020/11/10 00:39
The app is super easy to use I was done within a couple minutes no complaints super happy customer
The Only Choice
by emanisbac on 2020/11/09 23:32
Everyone else says they save you money the Priceline actually does. I’ll never book without them.
Cars
by pokerdaime on 2020/11/09 18:41
I love Priceline I usually get really good deals, however, I didn’t get a good deal on my car rental thought it could have been better.
Wonderful Service/App
by CardiVille on 2020/11/09 12:59
I’ve been using Priceline some 2017. It’s the best service out for hotels, flights etc. You will not find better deals . I am an adult that travels for business &amp; leisure. If you understand how third party booking systems work and enjoy traveling , go with Priceline.
I will never use price line...ever!
by Parish Productions on 2020/11/09 03:52
This app is a joke and their customer service is worse! I booked once great! I couldn&#39;t book again. The price I booked that didn&#39;t actually book had errors. It wouldn&#39;t work. The hotel couldn&#39;t do anything about it and priceline just told me to try it again. Every time I visited the site the price went up. They would not match the price at the time the app had the error. I ended up paying less at the hotel counter. 🙄
Impressed
by rfcnj on 2020/11/08 19:24
I began using Priceline 2 months ago, for car rentals and now flights. They are now my first go-to app!!
Best comparisons
by Evaels on 2020/11/08 15:55
Quick fast easy and they show you other options ! Usually having the best deals right here ! Can’t go wrong !
DO YOUR RESEARCH FIRST!!!
by beckysue2508 on 2020/11/08 13:33
I’ve used Priceline for at least 10+ years. Mostly for hotel stays and some flights. I have to admit if you don’t read the fine print and understand that your reservation is FINAL and there are NO CHANGES or NO REFUNDS the experience can be frustrating. If you’re the type of person who needs the security of being able to change your reservation, DON’T USE PRICELINE, but if you do your do diligence and research where you are going you can find some awesome deals through Priceline! Just the other day I found a great deal on a hotel with wonderful river views! It was located right on the Rouge River in the state of Oregon, USA. I Googled a couple of different hotels in the area that had popped up on Priceline. I also looked up their exact location on Google maps. In addition to that I read their descriptions and reviews on Priceline AND the hotels own website. Being I was booking the room for a friend’s anniversary gift, I did end up calling the hotel and booking directly through them. They even honored the Priceline deal! If it hadn’t been for Priceline, I would not have ever known about the beautiful RIVERSIDE INN in Grants Pass, Oregon!
The best!
by Milanny Ananise on 2020/11/08 01:43
Always use this app and always get the best deals even if it’s last minute trips! Love it!!!
Not flexible
by Nurse197699 on 2020/11/08 00:36
I recently rented a car through priceline. My original flight was changed to the day before, so I wanted to add a day to my reservation. Priceline was no help. They pointed me to the car company, who kept pointing me back to Priceline because they held the reservation. They were literally refusing more money, because I wanted to extend the rental, not shorten it. I just ended up using Uber for my first day, and getting the car on the original day. It was a simple request, and everyone that I talked to at Priceline acted like it was an impossible ask. The car company had about 100+ cars on their rental lot. Not worth saving a few extra dollars to get no help if something goes wrong. Won’t be using Priceline in the future.
Always The Best Deals!!
by Newsmith on 2020/11/07 15:27
The best rooms at great prices...
Great hotel
by jhhgjkkh on 2020/11/07 02:47
Very clean and very professional
Worst app ever
by Mike&Sheri on 2020/11/06 09:11
Thought I was booking a hotel only to find out that Priceline substituted another hotel??? Then I tried to call “customer service “ (not) only to have the computer hang up on me because it didn’t understand my response of “Issue” (had to say the word issue). Three responses from the garage automated service that it couldn’t understand. Needless to say the Hotel that I never requested to book was cancelled and the garbage app deleted. I will never use their service again. Don’t need a bait and switch “deal” when you’re trying to book your vacation!!! Unbelievable!!! Stay away from this service.
Horrible customer service
by Kushka on 2020/11/06 03:24
The guy named Angelo who works with hospitality is trying to steal money from me. He claims there is a refund and I’m not seeing it in my bank account. He needs to be educated and have better knowledge of how to refund people. His customer service was poor, he hung up on me.
Correct
by kyzer Suzie on 2020/11/06 01:24
Best app
Customer service non existent
by 5mokin jo on 2020/11/05 21:51
Watch the fine print.
Love it
by cleo_love94 on 2020/11/05 13:47
I was in the best pricing never have any complaints or issues with my reservations or anything like that if I do it usually comes from the hotel not the app but they have given me the best rates and I’m super appreciative
Great company
by GoPackGo. on 2020/11/05 04:22
Simply put!
So much better than HOTELS.COM
by tokendets on 2020/11/04 14:14
My family and I have been going on vacation on and off the last month or two which means we stayed at several different hotels in Las Vegas area hotels.com has continuously ripped me off they have overcharge me they have causedo me many many many problems and when I’ve been booking rooms and now I find Priceline and you guys are the greatest!!!you areso much better than them thank you for everything!
Nextcar car rental through Priceline
by Jnjcmmijm on 2020/11/04 13:14
I booked my car rental through Priceline due to the good deal, so I thought.... when I got to the rental car place I thought my total was to be roughly $250 for the week, due to all of the added fees and extra insurance which I had paid extra through Priceline it cost me almost $400! Had the prices been clear I would not have booked through Priceline!
Love it!
by Jazzybb88 on 2020/11/03 21:15
I have been using this for years, nationwide. Absolutely LOVE!
Great as long as the system works
by Dru$g$ on 2020/11/03 04:31
Often find great deals, especially the pre-paid, but Priceline uses downstream vendors that can’t be counted on. Hotel we stayed at had our reservation but didn’t get paid. Required we pay again if we wanted the room and then seek refund from Priceline. Have called them four times in past couple weeks and Priceline just points fingers at their supplier and won’t stand behind their system. Should give us a refund and deal with their suppliers themselves
Nightmare with Priceline
by travel 1234 on 2020/11/03 00:41
The worse of the worse !!!! wasting my time , money I booked 3 night at comfort inn Lancaster county I don’t even know where I began upon check in. The hotel manager being very rude &amp; unprofessional . Stay on the phone for hours then nothing they can do about the 2 queen beds . Finally I gave up. They checked me in on king bed room . They even clean the room from the previous guest , the bed wasn’t made right , pillows wrinkle , hair everywhere, bathroom nasty , toilet seat have urine spots all over. I just can’t stay in nasty room for 3 nights especially during covid 19. Unacceptable I have to find another hotel spend over $200 lost my money from the comfort inn Lancaster county .
Non-ADA Compliant Customer Service
by LozanaL on 2020/11/02 13:58
Neither the phone number or chat for customer service are accessible to individuals with disabilities.
Once again Priceline. helps make my traveling easier and less expensive.
by California.CA on 2020/06/06 12:28
Maybe I should have given 4 stars for helping me find a good low priced hotel in Amsterdam because when I first started searching I found it very hard to sort through all the hotel choices and all the many locations and areas of the big complex city. Priceline gave me so many choices it was a bit overwhelming, and their map feature didn’t work very nicely or easily on my iPad. If you wanted to zoom out a little, suddenly you would have a map of all of Europe! So it took me some time to first figure out where roughly I wanted to be, and then used Google maps to see how far walking distances were to the train station and to museums or parks I wanted to see. But once I did that, Priceline helped me find a hotel with a nice big room with a big sliding door to a sunny patio balcony overlooking nice trees. Getting my second unexpected night here was very fast with Priceline and at same great deal as first night. Highly recommend PL to friends, and like any website you get better with it the more times you use it and know how to better use it.
Honestly Awful Customer Service
by youmanme on 2020/07/02 20:40
I am 19 years old. I’ve booked several hotels. Some I’ve been able to use others I was too young to use. Because some hotels require 21 years or older most apps will tell you this before booking. Well if you’ve ever used this app you know that using an express deal it doesn’t tell you the age requirements, the hotel at which you’re staying, or anything but the rating and a general location of the hotel. Well I am now out almost $300 because of this. I talked to the hotels and they told me that Priceline will refund me. It’s been a full week and I’ve yet to have anything close to a refund. Everytime I’ve called the customer service line it’s a two and a half hour wait. They give you the option to be called back and of course it’s either at an inconvenient time or they never call back. I’ve called over 30 times and yet have talked to anyone. You also can have a online chat with them, in which three different times they have ended the chat on me. Then the third and final option is to go through text message. That took two days to get back to me. Then guess what? They never answered me back and when I asked if they were still there I got the introduction message sent back. So basically they ended that too. Like I used Priceline because I thought it would be a good app. It looked great. But I’m highly disappointed. There are more than enough way for you to get a hotel room other then this app. Sorry Priceline, but you stink. :(
Usually cheaper to cut out the middle man
by SOG Irish on 2020/09/10 19:20
The first time that I used Priceline, I showed up to the hotel to discover that they did not have my room available. The computer system that they use doesn’t work well with that of the hotels so I was informed. Thankfully, the AMAZING people at the hotel (Red Lion Seaside) hooked me up with a better room and gave me a huge discount for the inconvenience of Priceline’s folly. They also informed me that they could give me a better deal than Priceline almost every time. So I took their advice the next time I took a trip. I checked the price that Priceline offered, and then checked with the hotel itself. Sure enough, going through the hotel itself I saved around $75, sometimes more. So I have started using Priceline just to find the hotels, then I book through the hotels themselves. Works great! More often than not, you can get a better deal through the hotels themselves. The only exception I have found is their price buster deals. But I always double check through the hotel before buying. Credit cards give the least hassle. Debit cards have funds held for awhile before getting squared away so just be aware of that. Also, any cancellations, Priceline takes their sweet time returning your money. But please, don’t take my word for it. Go check out a “deal” with Priceline and then check the price through the hotel and see what you find. I’d say you’ll thank me, but how in the world would you get ahold of me to do that?! ;)
Not to be trusted and does not honor sales
by Peter knuckles on 2020/04/30 12:06
When you purchase something online or by phone you have a trust that the purchase for good and services will be honored by the company taking your money. And when a company dishonors that trust by taking your money but then not providing the services or goods promised, most people would consider it fraud. Priceline took payment for airline tickets and then refused to refund that payment when the flights were cancelled. Seems like an easy response by a respectable company to send the money back, especially since it was no fault of the customer that the service wasn’t provided, but Priceline has chosen to keep the money. They claim it’s because of the Coronavirus and a lack of employees to provide the refund. There are literally tens of millions of newly unemployed people that could be accomplishing the job Priceline refuses to complete. You can use this app and pray things go well and you are provided the service you’ve paid for, but know that when things don’t go right, and sometimes they don’t, Priceline will not respect you and honor the trust you’ve placed in them by sending them your money. You’ll be gambling your money on a company with no honor. Priceline has since asked to “revisit my case for review,” standard response to make it look like it cares. I HAVE CALLED DOZENS OF TIMES TO REVISIT MY CASE! The only thing Priceline should be reviewing, is how it treats customers. Refund the money you owe.
Thieves
by zwerry on 2019/08/03 14:12
I have been a loyal customer sense 2010, recommending their services to my friends and family. Over the past two years that has all changed . This is the 3rd time priceline has taken my money without giving me a service, leaving me with nothing. Priceline has pretty much screwed me over for lack of better words. On more than one occasion Priceline has had deals on there website and app that are not actually available, yet they they have charged my card leaving me with nothing now I have to wait 8-15 business days for my refund to be processed. Not only have they blamed me for not using a credit card next they blame the bank and I will be seeing my money back to me in enough time when all reality they need to take responsibility and update her apps they don’t have offers that are outdated. Not only will they Blame you for using a debit card but they will also blame your bank or the hotel before even beginning to take responsibility. When ever I have called there costumer service, they just blame blame blame, and do nothing to fix the situation or make it better, THEY DO NOT CARE ABOUT THERE CLIENTS. It’s not my fault I used a debit card it’s not my banks fault for having to refund MY MONEY it’s Priceline’s fault for having a deal that is outdated and still taking my money..I’ve given priceline so many chances but this is the last straw and stay away from Priceline. They have lost a loyal customer.
Assigned room/ unwanted crawling guest in bathroom
by Adalynn19 on 2020/10/05 22:31
Since I am a VIP customer through priceline, we arrived at our most recent stay and we were given and ADA room. We went back to the front desk to advise that this was a room for persons with disabilities and they moved us to another room which was also an accommodation for persons with disabilities. The staff appeared to not know the term (ADA). We had driven 300 plus miles and were tired, so we stopped arguing the issue. Just to be clear, this is the second stay where we have booked thru Priceline and we have been assigned to ADA rooms. The hotel explains that they are not supposed to change our rooms, the Priceline rep advised the nonrefundable, nontransferable, nonchangable reservation. What has upset me is why do I have to be given a room for handicap accommodation? What if someone checks in and needs that room and you placed me in it? That is going to be a site trying to explain it to the patron as well as whoever they file their legitimate complaint with. I am not seeing the VIP side of the offers through Express deals if I have to keep telling hotel staff that we don’t want or need an ADA ROOM! Also, we were out through the day to return to a geico crawling around in the bathroom. I was sooooo outdone when I saw it!! The desk did not even have any spray to kill it. We had to waste our disinfectant spray to try to kill it. This was not a great experience and was rather a big letdown!
Horrible Customer Service
by DPhillips88 on 2018/01/10 17:00
I have used Priceline regularly for the last few years, booking hotel rooms through them several times a month. When there are no issues, they’re great, but the times there are issues make it unbearable. I booked a hotel using the app based on it being in a specific location, and being able to get a suite with a kitchenette at a great price. Once I received the confirmation, I realized that the hotel was located approx 20 miles away from where they showed on the map, and I had a reservation for a standard room. I was told by hotel employees that they had contacted Priceline several times regarding the incorrect information, but they had made no effort to change it. So after my family drove nearly an hour out of our way to stay in a room smaller than I had intended, I let customer service know about the incorrect information and requested a refund based on it. After a few communications with different CS reps, they have yet to acknowledge that the information was inaccurate, accept responsibility, compensate me for my inconvenience or correct the info on their site. They are intentionally deceiving their customers. Priceline’s entire purpose is to curate travel information to simplify the process for users. If I have to use other sites and apps to verify that their info is correct before using them, then they are useless to me.
Pretty good but room for improvement
by rabbit fox on 2019/04/01 12:00
I have used this app a bit and mostly everything is great. The only problem I have had though was that when you filter for hotels that are pet friendly you shouldn’t get to the hotel and have to beg for them to let you stay. I took my dog on a road trip and the first stop was after 15 hours of driving. We were exhausted and ready to go to bed, but when we got there we had to beg them to let us stay which thankfully they made an exception since I was able to show them where the listing showed them as pet friendly. That was stressful, but I was willing to let it go and call it a fluke until it happened again the next evening on the next hotel stop. Fortunately the lady at the front desk also took pity on us and allowed us to stay, but we have to sneak her in and out to use the bathroom and leave the hotel so the other people who work here won’t know she’s here so again very stressful. Please make sure that if you are assigning a hotel to someone looking for pet friendly that it actually is pet friendly
Don’t stand behind their service.
by AmberR89 on 2020/06/29 11:27
I have used Priceline for years and all over the world. I use to be pretty happy with their service and trusted their company and ratings. I recently rented a 3 star hotel in Alabama. The hotel was rundown, the customer service was terrible and the shower in my room didn’t even work. I tried to tell someone at the hotel about the shower but there was no one at the desk. I waited 15 mins. There was only a sign that said they were gone. This is was at 10 am and their check time is 11 am. I called the hotel and Priceline about the situation seeking a refund, since a shower is a basic necessity at a 3 star hotel. The hotel lied and acted like there was no sign, even though the sign was a hard sign with a base, which means they use it all the time. Then they lied and said the shower wasn’t broken. It was a simple shower easy to figure out. It just didn’t work. Then Priceline said if the hotel wouldn’t refund me they wouldn’t. Even though my card is charged by Priceline not the hotel. Basically they are saying we will do nothing to protect our customers or stand by our service. I was saddened that after years of being a loyal customer with no complaints that they could do nothing for me. I don’t know that I can trust Priceline anymore.
DO YOUR RESEARCH FIRST!!!
by beckysue2508 on 2020/11/08 13:33
I’ve used Priceline for at least 10+ years. Mostly for hotel stays and some flights. I have to admit if you don’t read the fine print and understand that your reservation is FINAL and there are NO CHANGES or NO REFUNDS the experience can be frustrating. If you’re the type of person who needs the security of being able to change your reservation, DON’T USE PRICELINE, but if you do your do diligence and research where you are going you can find some awesome deals through Priceline! Just the other day I found a great deal on a hotel with wonderful river views! It was located right on the Rouge River in the state of Oregon, USA. I Googled a couple of different hotels in the area that had popped up on Priceline. I also looked up their exact location on Google maps. In addition to that I read their descriptions and reviews on Priceline AND the hotels own website. Being I was booking the room for a friend’s anniversary gift, I did end up calling the hotel and booking directly through them. They even honored the Priceline deal! If it hadn’t been for Priceline, I would not have ever known about the beautiful RIVERSIDE INN in Grants Pass, Oregon!
Long time user
by Old Timer 1958 on 2020/06/22 02:42
I have been using Priceline for about 18 years. When I changed my email address I lost about 16 years of my history. Once you learn how to use the app and the difference between naming your own price and taking an express deal it is very easy to use. When your name your own price or using express deal you need to zoom in on the map to the area where you want to stay. I was a little unhappy with my history went away because some hotels would reveal their name in the express deal offering if I had stayed there before. In some cities a hotel will charge a resort fee when they really not a resort. Most of the time this is revealed before you make the final purchase in the express deal option. If you are naming your own price or selecting an express deal I consider the addition of a resort fee to be dishonest and deceptive business practice. Since the introduction of the express deal option I find it harder and harder to get a further discount by naming my own price. I work in the travel industry so I most often use priceline for hotels.
Long time customer
by Robyn Falconbird on 2020/10/18 11:31
I have been a loyal customer and user of Priceline before there was ever a smart phone or an app and it was really only ‘name your own price.’ The service has always been fantastic and the hotels, cars, and flights we have reserved have been exactly as described and always discounted lower than any price I could find online. I trust the company and app fully that they will stay true to the business model: connect me to unused rooms/seats/cars for less money. Yes, this has restrictions, including no cancellation, but that is the model and when I need to be able to cancel or I have no flexibility in dates or times, I use other traditional services. I have used customer service on several occasions and have always received prompt, friendly, knowledgeable service, although we have been through the growing pains with them becoming a large corporate entity and noted that customer service is not as nimble as they once were. The app is easy to use and works flawlessly.
Ripped off on hotel bid
by Debrabully on 2019/02/21 16:53
Bid on a 3 star minimum hotel in Orlando, placed a $275 bid and was placed in a Holiday Inn that was seedy, dirty, old and outdated. The room was dirty, body hair in the bathtub, stains throughout the rooms carpet, mold in the shower/tub gout and the hair dryer was broken. I emailed Priceline immediately when we got in the room, they didn&#39;t reply until a few days later. They replied that the hotel gave us free breakfast so that was the compensation accepted for the dissatisfaction for the room. The hotel text me asking if we were happy and I told her we weren&#39;t and explained the problems in the room, she text that she couldn&#39;t refund some of the room charge because we booked through a third party/Priceline so all she could offer is a free meal which we didn&#39;t use because it was a breakfast buffet at TGIF, gross. We spent with tax and fees over $300 for one night in a maybe 1 Star Holiday Inn when we were &#34;guaranteed&#34; a 3 star minimum room before bidding. For that money we could have stayed at a nice Disney resort which was the level we were expecting because of the 3 star minimum we paid for. Customer service was not willing to do anything to make this right so we will never be using Priceline again and will continue to tell everyone we can about how we got ripped off by Priceline.
Easy Interface - Great Prices - Great Customer Service
by IllinoisCountryBoy on 2018/03/11 23:20
I can’t say enough good about PriceLine and the App. I have used the service numerous times, so my review is based on all of these experiences. I alway check other sources for deals and I always find the best deals on PriceLine. I have used it for business and personal vacations. But what made me actually write this review rather then just rate the app, was my recent experience with their customer service. In a rush to get a reservation done while sick and mildly medicated, I accidentally made the reservation for the wrong dates. I needed it for a week later. Once I realized my mistake, I called PriceLine directly from the app. The service rep (wish I could remember his name) was professional and friendly. He contacted the hotel for me and confirmed that they could cancel the reservation for me (it was a special deal that was supposed to be non-refundable). I received the cancellation notice seconds after getting off the phone. PriceLine went the extra mile for me, and that is why I am writing this review and gave them 5 stars. Thanks again PriceLine.
Horrible Customer Service
by 🤡🎃 on 2018/06/29 08:37
I’ve gotten a great hotel on this app, but every other hotel I’ve gotten has sucked. Don’t do the express deals if you’re going to use the app at all, they’re never what they say they are. Even the guest scores are unreliable because somehow it shows they rated it well when the review they’ve given is something along the lines of “horrible customer service” “my car was broken into” “bed bugs”. When I tried to contact Priceline about a problem with my card, they insisted that the hotel would accept a card with any name on it for incidentals. The card I booked the room with had been stolen and they were saying that I wouldn’t have to show them that card, or even a card with my name on it, just any card, even after telling them that I have seen many reviews in which people were turned away for just accidentally leaving out their middle initial for the reservation, they just repeated that any card would be fine. I then asked if I could be refunded the money I bought the hotel room with so I could put it onto another card I could show the hotel, they copy and pasted the hotels refund and cancellation policy and ended the chat.
The best service EVER !!!
by awfuladvertisement on 2019/06/20 22:34
So I tried to book with Kayak , I tried to book my flight with TripAdvisor, and a couple others. Those two gave me the biggest runaround. TripAdvisor especially. They called me after I tried to book and said there wasn’t any flights at that price but could put me on a spirit air flight for the same price. Now I’m an American Airlines guy myself , or if flying over seas like this time , I will fly Japan Airlines or Korean Air. I said no thank you , stick that spirit air and I hung up. One last try , just one last try. I downloaded Priceline App and booked my flight in under ten minutes with no hassles and the price was like a hundred dollars cheaper. Same schedule and same airlines from TripAdvisor. Oh yeah and the guy from TripAdvisor told me in order to fly American Airlines it would cost over twelve hundred dollars. Nope , it was around a hundred dollars cheaper. Priceline flights ... Best Service EVER !!! Thank you Priceline. My flight to the Philippines is all because of you.
Horrible Service, Deceitful practices!
by jvaldivi87 on 2018/07/07 18:55
I bought a first class plane ticket, my credit card was charged and my flight status was booked. A month later (3 days to departure) the airline informa me that Priceline has cancelled my reservation and if I show up at the airport they won’t let me board. Called Priceline 13 times, I kept getting transferred and then their reps would just hang up on me while I waited. Then someone told me it was fixed, but on the return leg of my round trip, the airline tells me I was downgraded from first class to economy and made me pay for my bag. Again called Priceline and had to pay long distance rate and after 14 minutes on the phone the incompetent rep could not help me, I chose to pay for the bag so that I wouldn’t miss my flight because I had to show up for work the next day. Now I am giving Priceline another show, I tried booking a flight twice, the app gave me an error “unable to book but here are other amazing deals.” It didn’t book my trip (my flight does not show up in the My Trips section of the app) however I have two $1,200 charges on my credit card. Now I have to waste another 3 hours of being transferred with a dozen Priceline reps until someone is able to help me.
Express Deal Disaster/Avis ATL
by JJay80 on 2020/06/08 10:20
Very bad experience with renting a car through the “express deal” which wasn’t express at all! The system selected Avis as the provider and it was a complete and utter inconvenience! The line was 2 miles long! I had an appointment to make of which I flew in from NYC for. I called Priceline and asked if I could cancel the reservation and book another one through them with another rental provider. I explained my situation and how important it was and they said that they could NOT cancel it because the deal I chose had no cancellation. So basically, it was either stay in line and miss my appointment, or go to another counter and take the loss with the express deal that I could not cancel. Let’s just say that I made my appointment and loss almost 60 bucks. That was my 2nd experience with Avis and they both were absolutely horrible. Not only do they pick your car for you, but they are slower than time itself. I NEVER want to see that counter again. Priceline was very unreasonable in this situation being that I only wanted to cancel...only to rebook through them. Instead they just took my money and said “your loss”. Not cool at all.
Flights -5; Hotels- 4 and Car Rentals - 1; CS- 1 in Car Rental Issues
by Ladyjktn on 2017/12/13 14:47
I use often. Majority of the hotels have been great. Flights have been great! Car rentals have been several issues! In July 2017 car rental issue, I booked a car for Atlanta to pick up after my flight. The car rental place double booked cars out &amp; there was no car... was on the phone with Priceline for over 3 hours of them trying to locate a rental car, why so long you ask - they kept putting me on hold for over 45 minutes at a time then switch me to different CS people. I was supposed to have been at my destination at 10:00pm and finally out of airport rentals at 10:30pm they placed in a 5x’s the amount I had originally booked a car for! They never reimbursed as they promised! I had a 3 hour drive to my destination, NO Priceline CS failed hugely! In May 2017, car rental issues in McAlester, OK. Car Rental issues in August 2016 in McAlester, OK. I don’t advise renting a car from Priceline.
Don’t use Priceline! They are a fraud!
by everydaytraveler on 2019/06/26 16:41
I was using the app and it has a glitch. I selected the correct days at a hotel that I was already staying at. We wanted to extend the stay one extra day. I went through the process and selected the same hotel. Everything processed and a confirmation was sent. When I reviewed the confirmation it had the wrong date. The date booked was the same day that I was booking it instead of the next day. Also, I was booking this at 8 pm at the hotel. I called customer support instantly. They said they have to talk to the revenue manager at the hotel. Then I talked to the hotel and they said good luck Priceline screws everyone over period. I spent that evening and the entire next day trying to get it fixed. After hours and hours of frustration and talking to customer service that can barely speak English they said TOO BAD! Hmmm. So they are telling me because there is a glitch on their end that it is my problem. They said it was my fault because I used their website. This is unacceptable. After read all of the negative reviews I wish I read before use long this incompetent service that will rip you off. It was total BS! Do not use this app or website!
Some Bugs to Fix
by Spopish on 2018/03/10 18:51
Their customer service is less than helpful. -I booked a hotel using the Name Your Price feature in the app for what I thought was the following night because we were driving home from our trip the next day. It charges your card right away, so I assumed everything was alright. After hours of driving we got to our hotel (that I thought I booked for that night) and the less-than-friendly front desk attendant said our reservation was for the previous night. I double-checked my app, and sure enough, it was booked for the previous night. I was sure I entered the correct dates when I booked. I think there was a glitch in their app. When I called Priceline to see about a refund, they were sympathetic and said they thought it was funny that the app let me book the room after midnight. When the customer rep tried to call the hotel, the hotel wouldn’t answer. Priceline wouldn’t give me even a partial refund. How often does this happen? How much money is this company making off their app glitches? I wouldn’t use this app. I guess the old adage of talking to a person is best in this situation and I think that’s what I’ll be doing in the future.
Former Green Beret, 3 Tours Vietnam
by fuqaho on 2019/06/20 04:28
I booked my flight accidentally hitting the book flight key and then realized it was for the wrong month. Contacted Priceline and they were happy to assist me in calling both Frontier and Spirit Airlines and cancelling both round trip tickets while I was on hold. I was sweating it out but they came through for me cancelling both non-refundable tickets. I book through Priceline all the time and get the greatest deals after searching for a couple of days for flights that fit not only my budget, but also the times I want to go, plus non-stop. Furthermore, I just booked a full size vehicle through the express deal for the price of a compact. I checked out all other sites before and Priceline is the most reasonably priced, courteous customer care professionals, and most helpful of all the other sites. If you do go through Priceline, and listen to me, you’ll save time &amp; money! “I can assure you, you won’t be disappointed!”
Getting better
by Nowimready2 on 2017/09/04 10:13
I&#39;ve been using Priceline for 15 years. Express Deals are a great way to get into a moderate to fairly high end hotel for great prices! I had 1 issue a few months ago. I had driven with moving truck to move my daughter into her apartment. I was focused on moving her and didn&#39;t make hotel reservation for me. Finally, at 11:50 pm, I&#39;m making reservation from my phone. By the time all was confirmed, it was after midnight and the reservation had automatically changed from the Friday night I existed in to Saturday night with no way to change it back. Done deal. I was exhausted from moving all day. I spent an hour and a half on the phone to the Philippines finally getting refunded but no place to stay Friday night. That sucked, but the hotel front desk gal (who got a raving review) offered me a blanket and pillow to stay on a couch in the lobby!! Beware scheduling a reservation around the midnight hour!
Don’t waste your money or stress, this company is bogus.
by J Rocko on 2019/04/01 11:20
I booked several times through them, and twice now they have failed to complete my reservations, I just had to pay twice at the same hotel, luckily the front desk ladies were nice enough to match the price, Priceline constantly gave me the run around after wasting an hour and a half, I finally just said enough, I’ll let my bank deal with you jokers, not worth the time or effort, if you find a good deal online 9 times out of 10, show the hotel they will match it or come close. Delete this app. To the developer who responded... It wasn’t a rejection, your systems failed to correctly place me even after I paid, front desk said there was a woman waiting in her car all night because of the same issue, take better care of people that’s all I can say pal, I don’t use fakebook or any social media, so I will respectfully decline...on a side note, when I disputed the charge through my bank(since your people gave me the run around) my claims department said they get more disputes from Priceline than she has ever seen, so I’m sure you are well aware of your shortcomings, I have nothing left to say on the matter, good day.
App woes
by Low Shoulder on 2019/07/06 14:13
Chose to use PL due to name recognition although other discount sites were priced about the same. Round trip Delta to destination Spirit from destination. The app failed to reserve our seats on delta and we assigned the last four seats on the back row. While in route the app does not indicate boarding gate, but emails changes which for this trip changed twice. Atlanta airport is spread out, and we just happened to check departures and noticed 30 minutes before boarding that our gate had moved from A19 to F9. No email from PL...... until we were boarding. Day before returning we received an email to check in on Spirit Air tried several times to check in, but never received confirmation. While checking in we noticed that if you wait until your flight Spirit will charge extra for checked luggage which is $40 per bag(x3), then we were charged $16 per seat (x 4). As of two hours after “checking in” still had not received our boarding passes and seat confirmations. Flying Delta, Southwest or United would have cost about the same plus the apps for delta and United seem to work very welll. Do not trust the PL app if you do not fly regularly.
Am in a Love/Hate relationship with Priceline
by KPI/CIB on 2019/07/13 14:09
I have been a loyal Priceline user for well over 10 years. I probably book from 50 - 75 rooms per year and every time I book, I fear that something about my trip might change. Priceline is super inflexible. Actually, they are kind of Bi-polar with a heavy bent toward inflexibility. On a rare occasion, I have been able to reschedule a room, or cancel a trip that has been changed, but for the most part, if something changes about your trip, just plan on no refund, no changes. It’s kind of like playing Russian roulette, but with four bullets in the gun. The other thing is that their prices used to beat anyone on the internet, and the bidding process worked wonderfully to get the best rate available. Recently, not so much. Prices are pretty much in line with almost every other company out there. So, if you like gambling with your money or if you are 100% sure nothing will change about your trip, then I would still use Priceline. But if there is even a small chance something might change, I would recommend someone else.
Worst app ever and hasn’t changed in years....
by sunpaw17 on 2019/08/16 00:32
Whenever you have stayed at a hotel, the app gives you deals to stay again and again, but it doesn’t let you do anything but accept whatever room they may have available for that deal and not any other room! “Room is guaranteed to accommodate 2 adults”. Ummm? So what about families? And WHY CAN’T I BOOK A DIFFERENT ROOM?! If you select the ‘choose’ button it takes you straight to a check out screen... great... I want to pick my room!! I need it to fit 5 and a lot of rooms don’t do that. I’m not just going to book. So I have to go to your website or better yet... NOT YOU. To book the room I want. Been like this for years... no one else complained?! I doubt it. Now your app is deleted, thank you for wasting my time yet again. Like the last time I paid for a whirlpool sweet and you just told the hotel I paid for a king and had to pay the hotel more money when I got there for it when I already paid you an extra fee over the regular king room for it. Sounds like it not uncommon and you are another apathetic business out there just waiting to scam others out of their money.
Nightmare
by stan_butt on 2019/07/20 15:20
Oh if I could only give this app zero stars. I had a terrible experience attempting to book my honeymoon, of all things, through the Priceline app. I was told time and time again the flight I chose was unavailable and sent back to choose another flight, when in actuality Priceline was attempting to charge my credit card. I received no confirmations, no emails telling me there was a problem, and I never even reached the final step of booking. It wasn’t until my credit card company contacted me that I was notified of any attempted card activity. Priceline customer service insisted that the generic error for the app is “flight unavailable, choose another.” That alert was completely false in my case. I was assured all of the attempted charges would be wiped clean, but Priceline customer service said they could send no kind of email to confirm this information. I am incredibly disappointed and sad, because what should have been a joyous celebration booking a trip turned into a catastrophe. I have emailed Priceline once again to explain the entire situation and hopefully prevent this from happening to anyone else in the future.
Very misleading
by Promeg on 2018/02/13 13:04
Priceline used to be a great place to get great deals until recently. The Express Deals they offer seem to be a decent deal until you select one. First off, the hotels that they say are comparable to the one you’ll be getting are actually nothing like the one you receive. I booked a 3 Star express deal that they said would be comparable to a Marriot, Hilton or Hyatt and instead got a motel that I wouldn’t even rate over 2 stars. In addition to that, when I checked in, I was told I must pay an additional $34. Priceline had informed me at the bottom of the booking conditions in tiny print that there would in fact be a mandatory fee I would have to pay. My problem with this is why did they have to put it all the way at the bottom like they were hiding it and not put it some where people could actually see it right away so you know the true cost of what your paying for. When looking at reviews for this hotel, no one had anything nice to say about it except that it was close to Universal. How it’s a 3 Star hotel is mystery to me. When calling customer service, they were unhelpful and made me even angrier.
Long time Priceline user
by Iceman079907 on 2019/04/25 11:41
I have been using Priceline and services similar since their inception. I am very grateful for the ease of use, the deals offered, and the constant improvements made. No, everything doesn’t always go the way I expect it should go but it always works out. Being a life long businessman and entrepreneur I can appreciate how much time, effort, and ingenuity go into the operations and service. I am also very appreciative of the helpful and patient customer service agents when things don’t go as planned, I could not do your job! For the people who post bad reviews for Priceline and other services like them, it might be worth lowering your expectations and look for the positive aspects of these tools and other conveniences available in our world. You might just start enjoying your life. Problems and complaints are always self generated.
No Protection Against Bedbugs!!
by kridten on 2018/06/17 03:33
My husband and I booked a hotel through Priceline so that we could attend my nephews graduation. When we arrived to the hotel, we found bedbugs on our room(some alive/ some dead). We notified the hotel staff and they refused to refund our money because we booked through Priceline. When I was waiting in the parking lot, another woman approached me and let me know that she had just found live bedbugs in her room and advised me not to stay. We knew it was not an isolated event. So, we called Priceline. They informed us that because the hotel management denied that they had bedbugs and they were not there to check that they could not refund our money ( it was a multi-night stay) I asked if they had any customer protections within their contact for live infestations and they said that they could not refund our money because the management denied the problem. We travel frequently (my husband is a pilot) and we will never use Priceline again. Thankfully, we found another hotel (not through Priceline) and they gave us a discount for our troubles. Priceline works for the hotels - not for the customers!!!
Horrible Scam Artists
by Good Bye Priceline on 2018/11/08 16:38
I have been a long time customer purchasing flights cars and hotels. I have always purchased the Trip cancellation insurance. Never needed it until today. Don’t do it folks it is a scam. The one time I finally need to change a flight and Priceline could not and would not help in any way. They sounded as if they were literally reading off a response card. I called several times hoping to get a customer service agent that would listen to the issue and try to help. Luckily I had insurance right??? One would think but wrong again. The only time the trip cancellation covers you is if you are on your death bed and in the hospital and even then you have to call them ASP in order to be covered. Very misleading. Don’t waste your money buy the better ticket if you think for a second you might have to make a change. Better yet purchase from the airline directly. Priceline told me yesterday they can’t help me they are only the middleman. Well time to cut out the middleman. Priceline you have lost a very good customer that purchases 10-20 flights a year, Hotels and rental cars.
Best hotel app
by Mark Napier on 2020/07/01 16:04
By far I love this app over the competitors I find that Priceline always has the better prices on hotels and the more you use it the better the prices and they have other features that lower your nightly rate by letting them pick the hotel but if you use it enough when using that feature you know what hotel your gonna get already because it’s usually the same one probably the only thing I dislike is when they say it will be one out of the four or five hotels we just listed and it’s always at least in my case always the same hotel no matter how many times I use the pick for me feature it’s never one of the higher end hotels at least in my experience but on the other hand I always know what I’m getting it isn’t a guessing game either lol so over all I love the app
Always “too late”
by powerpop25 on 2019/11/22 14:42
Lots of great deals advertised - but they don’t exist. There are some properties advertised that have been demolished. I clicked on them and they say “sold out” and I kept consistently getting that message regarding particular properties, no matter when or how far in advance I’d try to book. I tried to contact them, the numbers are out if service. When I finally booked with a different property (using a different service than Priceline - that frustrates me with their “sold out” and “too late” garbage) the other property told me those advertised on Priceline were no longer in business (for over a year and a half), and one was torn down and doesn’t exist! Another fakery: “let us choose and you’ll get a great deal.” LOL I entered various dates for up to two years. Nothing. If you don’t have it or can’t do it, DON’T ADVERTISE IT. The app does nothing, and is worthless. The one booking I made with Priceline I canceled. Why? Because they required payment up front (not problem) but I found a better deal that DID NOT require payment until the day before the stay. Priceline is a zero.
NEVER USE PRICELINE
by michele ford on 2020/05/27 06:47
They don’t even deserve the 1 star that I had to give to write the review. I had been using them for a month straight every night until 1 night I had made my reservation close to midnight right before I got there. It somehow got switched to the following day and they wouldn’t check me in until 3 pm. 15 hours later!! I had used all the money I had left on that reservation. So I guess they expected me to sit there and stare at the empty motel and room that I had already paid for until 3pm. A few weeks ago a hotel cancelled my reservation last minute and they were able to switch me to another hotel but fixing the date a few hours was out of the question. Finally after a round with the 3rd representative they gave me “Great news!” They decided to overlook the cancellation policy and give me a full refund that I should see in 7-10 business days. Yay me! I get to sleep a night In my car in the hotel parking lot! *BAD BUSINESS* They lost a customer that spent at least $60 a day for the last month and a half and ANYONE AND EVERYONE that I come into contact with.
Not what was advertised
by Yomyname on 2020/01/07 01:58
I booked a hotel for seven days and I expected a hotel that was four stars with very good reviews but it when I arrived I was very disappointed. When I first entered the front desk was not welcoming at all. Then when I entered my room, it was not a room that is four-star worthy. It was very old-fashioned and seemed like a hospital. The bathroom didn’t even have a hood. The air conditioner was also very old. I assumed that all the hotels were like this around the beach since it was supposed to be a four star hotel, but my friend booked another hotel that was 3.5 stars and the hotel was completely different and of better quality than the one I stayed at and it was at a better price. I would also say that $80 would be too much for a night. Their room also had a beautiful view while mine didn’t have one. Their room was so much better and I’m absolutely disappointed as I trusted this app very much. I’m never going to use this app/website to book another trip from this app again and I was tricked into buying a hotel that was not accurately rated.
Not the best deal/ will give you the deals that will ruin your vacation
by criscanbar on 2019/11/25 22:14
Second time i use this app &amp; the last one. People!, this website offer you deals that once you sign up for them/ paid for them, the extra fees become a ripoff. A good example of this are the their alliance with FOX RENTAL CAR. This car rental company is a complete RIPOFF!!!!! Please do yourself a favor, and DO NOT rent a car with this company. You might think that you might be able to get a ‘’deal’’ through Priceline; however once you are in the counter, you won’t only have to wait in line for over 1 hour; they will also force you to add one insurance and hidden fees will come off , that you won&#39;t see until after you return the car. At the end of the day, you would end up paying 3-4 times more of what you were initially paying. Customer service is ok, people in the San Francisco airport location are rude to the point that they make you feel that they are doing you a favor. FOX RENTAL CAR= will ruin you vacation. Priceline and FOX rental car= conspiracy against them customer with fake deals
Terrible!
by mcky12 on 2019/09/12 16:10
So I used toLove Priceline I use them to stay for two weeks in Atlanta had great service and great hotels everything was fantastic until I saw there was a charge on my card for a hotel in a whole different state so of course I called the hotel said there was nothing they could do had to call Priceline call Priceline customer care stayed on the phone with them for about 10 minutes arguing about the fact that I was having to pay for a hotel I didn’t even book and the woman kept saying she understood all she could do was send me an itinerary but couldn’t refund me my money or cancel the reservation when I kept telling her I did not book a reservation in a whole different state all she kept saying was I understand understand but obviously she didn’t because I’m somehow expecting to pay for a whole weekend in a whole different state that I didn’t even book so I just have to pay for a hotel I’m not saying and please tell me how that makes sense? So upset that this happened because I really liked Priceline but now obviously I can’t trust this company.
Great app could use a little tweak.
by What names aren't taken? on 2018/08/11 15:45
I book the same hotel off the app every week. Every week I type in the location I want. Every time it shows hotels downtown Dallas when they are 3 times the price and require a $20 Uber ride. I ask for specifics in the filter ‘distance from location’ and the first time I booked, a hotel downtown popped up I thought great and booked it. Only to find out it was not close and did not provide an airport shuttle as promised. I know first world problems, but I now know I have to scroll thru to find the hotel I want. I wish when I put in the neighborhood ‘area’ it would put that area first. And the filter does not really work because you say distance closest to and it puts you 10-15 miles away I guess those hotels must pay a premium to pop up on the top. Just a warning if you are not familiar with the area check the map, the filter does not work.
Don’t use this App - it will take your money.
by Master Lord202Boss on 2019/12/06 02:04
Booked a hotel quickly due to a deal I wanted. Realizes they allow pet (which I am very allergic even after a someone pet is long gone.) so I immediately tried to cancel that reservation and booked another flash deal for a pet free hotel. I couldn’t cancel via the app. I tried calling, they told me they would cancel and refund if they hotel was ok, I called the hotel, THEY SAID OK. I called Priceline back, they call the hotel and return to the call with me saying no they can’t cancel. Hotel says Priceline controls all reservations. Even though they could see the reservations were created back to back, they said no. The other scam is once you look at all the options you like and select a hotel, YOU CAN NOT MAKE A FINAL REVIEW OF ITEM:PURCHASE before you confirm like you do in online shopping. YOU CANNOT! GET A REFUND FOR TAP OF WRONG BUTTON 1 SECOND AFTER YOU PURCHASE NOR CHANGE TO A DIFFERENT DAY, NOR GET A CREDIT. Their customer service &amp; supervisor have been trained to say no regardless of facts or issue. If you confirm a reservation, your money is gone no matter what.
Priceline is horrible
by hdmkom on 2019/04/05 22:24
This is by far by far the worst company I’ve ever dealt with online I asked for Google to give me alive customer service number they turn you over to a robot the same robot with the same voice I put in my name phone number email I totally registered and signed then I put everything I needed for a vacation the city I’m leaving from the city I’m going to how many days how many people age the ages of the people I put in I need our hotel and flights three different times I put it in very carefully and I pressed find it for me and they just sent me back the same page that I had never filled and over and over again and when I leftA written message that I was actually talking to a human being she didn’t understand anything I said didn’t register in my email or phone number which I had signed in with and said hello to RICHARD it had recognized me yet I’m trying here for 45 minutes to get a price on the flight and nothing works and there is no real human being to talk to goodbye Priceline you lost a customer before you even got one
Awful Customer Service
by Ryan Mack the cheap guy on 2019/01/26 01:40
Booked a hotel for Wednesday and another room for Thursday. My flight was cancelled Wednesday morning. I cancelled my rooms right away ON WEDNESDAY. They didn’t call to cancel until THURSDAY even though I called the hotel personally and got them to give the okay to cancel the room on Wednesday, but Priceline needed to make the call themselves...not me. I used that God awful chat system to give them the name of the account rep at the hotel on Wednesday, but again...they waited a day to call on my behalf...the hotel didn’t cancel my reservation...why would they? Priceline admitted it was messed up and they should have called that day, even though i did their job for them, but all they could do was just apologize while I ate the $100 for the room...oh...they did offer a 5% discount on my next booking. The customer service reps also didn’t really speak English well and I kept repeating myself. After over 5 hours on line and the phone all I have is a bunch of “sorry” statements, frustration, and $100 less in my pocket. They could care less about customer service.
Only a fool doesn’t use this app!
by Smith35387 on 2019/05/18 18:04
My wife and I travel quite a bit, particularly to Florida where our daughter attended college and just recently just graduated. She now lives there. We also travel overseas. Wherever we go, I would not even consider not booking though Priceline. After using other apps and even using points accumulated though the hotels themselves you will never save as much money as you do with Priceline. We are very particular where we stay and if you read the reviews of the hotels and weed though as many reviews of each hotel you can, (there’s always someone who has a gripe with something) pick one. I almost always pick their special deals as long as there is 4 stars and the reviews are mostly positive. Have been super happy with this approach! Give it a try, you won’t be sorry!
They don’t take ownership of their mistakes
by Kinzmom on 2018/09/11 13:07
I was using the app to find a hotel for a college visit for my daughter. I searched and found one on the date we needed for $90. I clicked book it and when the confirmation came through it had the current date, not the future date! Immediately called customer service. They told me that it was a no cancellation/no refund deal! (I know and I was ok with that when the app showed the right dates) she said There was nothing she could do! She said maybe call the hotel and see. So she “called the hotel” and said they would allow me to cancel and rebook for the correct date but the cost was $145! What?? Your app said $90 on the correct date now I either lose the 90 I have already paid or have to pay $145. Yes that was my only option. So because the app screwed up the date...I ended up have to pay an additional $55 for a room! I seriously will not use this app again! I could have gotten better rates through the hotel direct!!
Priceline comes thru again
by Older Dinosar on 2018/10/02 23:24
I only use Priceline for booking hotels but I’ve scored every time! In fact I don’t know when the last time was that I didn’t get a hotel thru Priceline. If you don’t have any friends or family with connections to big hotels and you don’t like to pay double for a room and you don’t like to book days or weeks in advance in case your plans change and you’d like something better than a Motel 6 or Super 8 then go thru Priceline. I’ve booked the actual hotel I want or used Express Deals and have always been happy with the results... well ok there was that time in Kanab Utah where we got an awful room but what can I say, it was Kanab. We’ve never had problems checking in or getting help in getting 1st floor rooms or rooms near elevators for my handicapped hubby.
Very Disappointing
by THillSix on 2019/10/23 20:08
I and my family have used Priceline and other booking sites in the past with no issue. This week I attempted to book an Express Deal through Priceline, upon the first attempted I was given an error message saying the site was having issues and to try again later. Over 12 hours later I go back to try and book again the same deal is still being listed and after a couple more attempts and multiple error messages, none of which said the deal was unavailable, I contacted customer service. They essentially told me that they couldn’t do anything about the issue and deals listed on their site will typically remain even when they are no longer available. Why would I continue to use a service that does not have correct or updated information, on top of that I was very disappointed in the service I received on this issue not once did the representative apologized for the inconvenience or wasting my time instead simply said this is just how their site is. VERY DISAPPOINTED IN THIS EXPERIENCE.
Priceline Credit Card Rewards - ISSUE after ISSUE
by Bug28122 on 2019/09/18 20:32
I have had the Priceline credit card for 4+ years now and have booked hotels weekly for work trips and I am very disappointed in this company. I have booked so many times through the app/website and often times never received my rewards points because the payment wasn’t needed until the arrival at the hotel. When you don’t pay through the Priceline you don’t get the points. I then pay with my card at the hotel and still never get my points. I have made cases and have many case #’s but never get the points I deserve. I have trip #’s and proof that I booked through the app that should allow me to get the points. Well the lack of customer service never understands this issue and I am left with 0 rewards for using Priceline. I think the easiest solution is to make this an issue and have your IT dept. figure out this reoccurring issue or for me to never use Priceline again. What’s the point in having the Priceline credit card when I don’t get rewarded for using Priceline?
Long time user... I’m done with Priceline forever!!!
by flying fish 2008 on 2020/08/09 07:01
I booked my hotel &amp; I received a confirmation from Priceline. I used Apple Pay to book it but when u I got to my hotel, they said they were sold out. We were in Santa Barbara and nearly everything was sold out. Priceline (Booking) blamed it on the hotel $ the hotel blamed it on Priceline / Booking. Strangely, the hotel had a completely different credit card than what I used to book the room. I called Priceline and it took nearly 30 minutes to get though. Then they said they would have to contact the hotel to make sure I was telling the truth and that they were truely sold out and that I would have to call back in 30 minutes to see what they said (which takes nearly 30 minutes to get through) ...my night is just ticking away because of their incompetence. DON’T USE PRICELINE!!!!!! I’ve used them for nearly 20 years and I’ve had several bad experiences with them lately. They’ve gone way downhilll!!!! Terrible execution and horrible service!!!!
Long time customer, very disappointed
by Hairilicious on 2018/10/28 23:30
I have been using Priceline for YEARS. I’m a hairdresser and I tell all my clients to use them as well. It had always been my go to. Not anymore. About three weeks ago I accidentally booked my hotel for the wrong weekend and called as soon as I clicked submit, realized it too late! So I called customer care. The lady was sweet. She said that she email the third party company to see if I could change the date or have my money be refunded. Mind you, I didn’t want to cancel or my money back, just to change the dates. I was willing to pay the difference. I called on a Saturday at 11ish pm. She said I would hear something back in 2-3 business days. I called back on Monday just check that my request wasn’t being forgotten. The gentleman told me that I should hear something by Wednesday or Thursday. Friday came (day before the accidental reservation) and nothing. I called and they said that the company had not replied to them. I called Saturday and the gentleman that answered took my number and went into action and said he was going to call that other company and get them on the ball right away. He calls back and tells me that I will get an email in two business days. It has been over a week. Nothing. I have email customer service. And nothing. After using them for my hotel stays for so many years, I am deleting the app and taking my business elsewhere. I feel ignored. I was patient and I was nice.
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All Versions
4.0
553,168 total
 5
462,353
 4
55,857
 3
15,364
 2
5,774
 1
13,820
Current Version (20.4)
5.0
460,649 total
 5
398,158
 4
44,598
 3
9,847
 2
2,203
 1
5,843
Version History
More...
Keyword Volume Hits KEI Rank
hotel
21.61
55
3
rental
15.70
44
flights
17.42
10
1
rental cars
39.23
9
hotels
14.13
5
1
rental car sites
0.00
4
price
0.00
4
2
rent my car
41.83
2
rentalcars com
0.00
1
priceline app
642
1
priceline
871
1
rental car discounts
0.00
priceline com
0.00
priceline negotiator
0.00