Screenshots
Keyword Volume Hits KEI Rank
rent my car
41.83
28
rental
15.70
21
13
price
0.00
16
rental cars
39.23
10
1
hotels
14.13
10
1
hotel
21.61
7
1
rental car sites
0.00
5
flights
17.42
3
rentalcars com
0.00
2
priceline
871
1
priceline app
642
1
Search Visibility
App name
priceline - hotel, Flight, Car
Description
Get exclusive app-only hotel deals, discounts on rental cars, and cheap flights all in one place, with the priceline app. Join millions of happy travelers who book great deals with us every day - download now! NEW - Stay more, save more! Unlock priceline VIP when you book and get our best prices on great hotels. Still need a reason to download the app? Here’s 3: 1. Access to exclusive hotel deals found only on the app. 2. Everything you need in one place - low-priced hotels, cheap rental cars and discounted flights. 3. Personalized, relevant hotel recommendations - we have the travel deals that matter to you. Our app is rated as Best App for Travelers by Travel + Leisure! SERIOUS SAVINGS You’ll save up to 60% off with Express Deals®. Seriously. Plus, you save up to 50% off hotels when you unlock priceline VIP. SEARCH, FIND, BOOK Finding the perfect one is easy as pie. Search by city, address or point of interest to book the most conveniently located hotels and rental cars. As you search more, we uncover even more deals just for you. QUICK & EASY Want to book in a matter of seconds? Our app features super-quick travel booking, especially when you’re signed in! We do fast well. rental CAR DEALS Hit the road with rental car deals on 22 brands in 28,000+ locations. That’s how we roll. CHEAP flights Travel across the globe with super deals on thousands of domestic and international flights across the globe. Pace yourself. TRAVEL BUDDY Easily access and make changes to your trip wherever you are with our My Trips feature. Need to check your booking on the go? Get all of your reservation and travel info right on your phone, even if you booked on your computer and even if you don't have service! My Trips works offline, too. Like magic. Our app has your back. And it’s watching your wallet, too. Download now! priceline is part of Booking Holdings, which includes leading online travel brands such as Booking.com, Agoda, Kayak & OpenTable.
Ganggg
by DcarrBaby on 2020/09/19 06:18
Loyal customer love them facts on bro 💰
1st Stay
by purple dragon 44 on 2020/09/19 01:08
Hoping for the best stay ever
Great app. Low prices. Easy to use.
by onewalkerwood on 2020/09/18 23:52
I have used Priceline for a couple of years. It has helped in so many different ways. When we are on the road or just doing a staycation it always comes through with a great hotel at a low price. The reviews are on point and are updated regularly, so there is no guessing if this is the right place or not. Thank you Priceline.
I like it
by skysky000 on 2020/09/18 23:11
I like Priceline’s savings but because you have to use an express deal to get a higher discount I couldn’t give them five stars.
Canceling is a nightmare
by Fluffymckitty on 2020/09/18 21:53
I had to cancel my reservation because of Covid exposure. The hotel was willing to give me a full refund, but since I made the huge mistake of booking through the Priceline app, I had to go through priceline. Priceline was somehow unable to contact the hotel and get it canceled. Now I have a credit card dispute to deal with because Priceline is too incompetent to pick up a phone. Priceline also does not handle their own disputes, instead they farm it out to a call center. All this trouble to save five dollars on a hotel reservation.
Affordable and Friendly
by Taofeek Bayo on 2020/09/18 19:44
Priceline comes in handy when u planning a quick trip and you have your budget ready.
I wish I could rate it zero stars
by Tyler_LA on 2020/09/18 18:28
This app, website , and company is trash. I booked a reservation for hotel and after I confirmed it back dated every thing a day. My confirmation said I booked it the day before I actually did and the check in date had already come and gone. Called Priceline and they told me there was nothing they could do because I booked it wrong. (Which is false). No help from the hotel because I booked it through priceline. My advice is just book directly with the hotel and pay the little extra money.
Wedding
by mjxdagoat on 2020/09/18 14:05
Priceline is awesome I always use it when I’m going out on a trip with my family and every anniversary date you guys are awesome
You just cant beat these discounts!
by kenyon505 on 2020/09/18 00:51
Such big discounts and they grow the more you book, its absolutely the best!
Renting a Car
by Double "D on 2020/09/18 00:33
Every thing went well with the way you book and get into the car thanks so much.
Great Hotel rates!!
by Muff15 on 2020/09/17 17:39
My go to App for booking travel!
Won’t work
by evilmaps on 2020/09/17 15:58
I’ve tried to use the app and even contacted customer service because it won’t accept payment and they couldn’t help me. I was very disappointed.
Excellent choices
by loherbe1962 on 2020/09/17 13:36
Always find great selections and pricing. Use this app often. Recommend
Great Key West Deal
by Eurodance2001 on 2020/09/17 03:05
Key West is pricy and I found a great deal on Priceline yet again!
Always the cheapest!
by dainjahh83 on 2020/09/16 15:42
Priceline always has the best deals. Hands down.
Loving Priceline
by dank0116 on 2020/09/16 10:15
Priceline has been great in upgrading our hotels as well as offering cars at better and better deals
New customer
by Jcrivera6971 on 2020/09/16 04:07
Looking forward
Excellent app
by Tinker game lover on 2020/09/16 01:15
This app is super easy and very helpful!!!!
Love the service
by enebrbxxdoe t on 2020/09/15 21:53
Always a pleasure to do business with this company !
Super connected
by To4tn8 on 2020/09/14 23:57
Very well integrated with the online version
A honest review
by Afghan-boy on 2020/09/14 21:24
I don’t recommend this car service. There is no guarantee that you will get the car you rented. They will not inform you if the car is not available. Instead they will show you some cheap cars, and will ask you to pay at least $500 as deposit. They have the right the cut off some money from your deposit after you return the car. DON’T GO HERE FOR CHEAPER PRICES BECAUSE THERE IS A REASON WHY IT’S CHEAP.
GOD LOVES YOU FOR THIS APP!!
by BLACCKBANSHEE on 2020/09/14 17:21
10/10
Our stay at the Fairfield inn n suites In Walpole
by tara n mitchell on 2020/09/14 02:34
The staff are so helpful and friendly they always are willing to go above n beyond to meet your needs. I would definitely recommend this hotel to anyone. The price u can’t beat. And the scenery is worth every penny. The rooms are amazingly clean. And we will definitely be back. Stayed 4 nights
Customer Service was Poor App is Great
by texansteve on 2020/09/13 20:41
Communication with the customer service agent was absolutely useless. Tried everything but he just could not understand what I was asking. App wouldn’t cancel the reservation and the agent couldn’t alter the pickup time caused by a flight delay. Answer if you need to cancel an open reservation just leave it and reserve another. I tried!
Booking for my husbands 40th birthday and our twins 19th birthday !
by JenLovesRich on 2020/09/13 19:38
Thank you Priceline for giving me the best deal for this special education. We are members to an expensive timeshare who supposedly give us the best rate on hotel deals but they could not beat the price you gave us. I want to make this the best trip possible for our budget and I appreciate your site for helping me . Do you have any tips for possible room upgrades or deals on shows? I would love to know! I can’t wait to do another review after our stay. We will be at the Mirage with two rooms 9/18/20- 9/21/20 with our three children, my husband, and I .
Good
by Ambz k on 2020/09/13 15:39
Love it hereHotel is a little rundown but pool is so warm kids love it
Best place to rent cars
by twsplace on 2020/09/13 14:23
They are always lowest price and highest quality
Booking made easy
by JessicaLeigh6996 on 2020/09/13 13:57
Great customer service and easy to use app
WARNING & BEWARE OR BELIEVE IT OR NOT it’s up to YOU
by Bherong on 2020/09/13 08:29
If i can give a NEGATIVE STAR i will definitely do it!!!... instructions in renting a car is not more visible that you should have this and that before you avail their CAR RENTAL (especially THRIFTY RENT A CAR ) they dont have a solution right away to deal with a simple problem, they’re really fast taking your hard earned money in your account once you click the BUY BUTTON!!! But incase of a simple problem cause by their NOT SO CLEAR INSTRUCTION, goodluck to your money to immediately get it back because they will try to make you wait for a certain days for your refund even though its not your fault and more ridiculous thing is they will charge you like $23.00 for not your mistake of being to cancelling your reservation. Because your money will be use first to something else before they will unsure refunded you!!!! Very upsetting and I’m writing this waste of time review for it wont repeat or wont happen to anybody else , especially nowadays most people are suffering financially because of the PANDEMIC, this company doesnt have any considerations or whatsoever understanding in this tough situation!!!!! Oliver of GG California
Data Robbers
by TurnHeading360 on 2020/09/12 23:18
They hold your credit card information in there database. Not cool!
Auto reservation
by Rabbitt 890 on 2020/09/12 10:06
Multiple log ins get you different prices.
Priceline
by Le'shae2 on 2020/09/11 21:10
I love priceline it helps me compare rates of hotels and always has deals at the best hotels. Great for local and vacation stays
Easy to use
by islamisthewayoflife on 2020/09/11 08:05
Best app for hotels
Stress free
by jsharoian on 2020/09/10 19:59
No hassle, no issues, detail oriented
Usually cheaper to cut out the middle man
by SOG Irish on 2020/09/10 19:20
The first time that I used Priceline, I showed up to the hotel to discover that they did not have my room available. The computer system that they use doesn’t work well with that of the hotels so I was informed. Thankfully, the AMAZING people at the hotel (Red Lion Seaside) hooked me up with a better room and gave me a huge discount for the inconvenience of Priceline’s folly. They also informed me that they could give me a better deal than Priceline almost every time. So I took their advice the next time I took a trip. I checked the price that Priceline offered, and then checked with the hotel itself. Sure enough, going through the hotel itself I saved around $75, sometimes more. So I have started using Priceline just to find the hotels, then I book through the hotels themselves. Works great! More often than not, you can get a better deal through the hotels themselves. The only exception I have found is their price buster deals. But I always double check through the hotel before buying. Credit cards give the least hassle. Debit cards have funds held for awhile before getting squared away so just be aware of that. Also, any cancellations, Priceline takes their sweet time returning your money. But please, don’t take my word for it. Go check out a “deal” with Priceline and then check the price through the hotel and see what you find. I’d say you’ll thank me, but how in the world would you get ahold of me to do that?! ;)
My stay
by rwburre on 2020/09/10 14:45
Of course we’re delighted with the system. Hotel excellent as well!!!!!!
Priceline
by iweote11 on 2020/09/10 11:44
You guys never fail me
Booking
by Goesdsm on 2020/09/10 11:06
So easy... and keeps track for me if all my bookings.
Very bad customer service in 2020
by Hulk 24 on 2020/09/10 05:56
If you planning to go in the vacation do not rely to book a hotel or a flight or a rental car anymore with priceline app or customer service over the phone because now all they care about to collect cancellation fee from you do you cancel my reservation without my authorization I’m having a hard time to speak with someone at customer service I’m deleting the app Book your hotel directly with the hotel you don’t have to pay anything upfront until you go check in Priceline is a scam will take your money and they will do whatever you want i’m canceling my credit card with priceline letting all my family and my friend know how bad their customer service and online services
Great service!
by bry bry and jess on 2020/09/10 05:32
User friendly! Strait forward. Easy to book flights. Will use again!
Great deals
by Sunnybrook239 on 2020/09/10 04:36
I always get great last minute deals using Priceline !!!
Guest name???? Really
by Profit of Vizion on 2020/09/10 03:56
Bought the room for the night and needed to change the guest name . Needed to change the guest name last minute...now I’m out $100 because of the “guest name”
I need my discount!!!
by Chubiringo on 2020/09/09 23:29
I Apply for the credit card to get $100 off in my fly and they approved me, but they didn’t give me any discount!!! 😡😡😡😡😡
Great deals
by mcsctccc on 2020/09/09 23:17
Love price line saved me bunches !
Very help helpful made it easy to extend my trip got good deals
by laranoosh on 2020/09/09 02:33
They
Beware - A “Confirmed” reservation with Priceline is NOT really confirmed!!
by Me123345678900001 on 2020/09/08 23:27
Beware!!! A reservation on Priceline is NOT guaranteed!!! Here is my experience: I booked a hotel on Priceline and thought I had found a fair deal. My wife and I drove over an hour to the hotel based on our confirmed Priceline reservation. Note that my wife was not feeling well tonight. When we arrived at the hotel, we were told that they were full and would not honor the “confirmed” Priceline reservation. I called Priceline - they said it would be OVER 2 HOURS before I could speak with anyone. By the time we arrived in that city, all other hotels had also filled up and nothing was available. We had to reserve another hotel - ANOTHER HOUR DRIVE away... for nearly TWICE the price. It was past midnight by the time we were settled in our hotel. Thanks Priceline. The following day, when I was finally able to get a hold of someone at Priceline, the representative didn’t speak enough English to even understand why I was having a problem. Just wanted to let you know before depending on Priceline for your reservation... especially if you have a family and are depending on having a place to stay.
Prices
by Unitedfront2020 on 2020/09/08 22:03
Love this App Good prices and nice room to pick from
Great for family vacation!!!
by kinareimers on 2020/09/08 18:21
Very cheap and easy to book😎
They don’t have COVID-19 hotel policy cancellation
by Erbastida on 2020/09/08 17:16
Terrible experience with customer service, they won’t resolve any of your reservation issues, they are strictly saying “we understand your concerns but...”. It doesn’t matter if it’s by phone or by chat, they are well trained to not help you on anything. Update based on developer's response: No, I don’t want to address my concerns in Twitter, I already tried phone and chat .
I love Priceline
by dmc1956 on 2020/09/08 15:24
I’ve been using Priceline for years and I always get the best deals! Always!!
Terrible experience
by Yauheni Chudzilouski on 2020/09/08 14:34
Booked a hotel through the app. Got a confirmation email and was charged. Arrived at the hotel late night and was informed that there are no available rooms. No apologies from Priceline, no compensation. Terrible experience.
Great app
by cooooddddduyyyy on 2020/09/08 10:27
Great
Don’t do it !...
by B Utthurt on 2020/09/07 20:05
Do not deal with Priceline under any circumstances! I overpaid for a room that was definitely not a 4 star , they will not listen or do anything to help you . Avoid it like it is the virus ! Use any other site the fees are outrageous and you get nothing from using their app . BUYER BEWARE
Great app with consistent savings
by wjott3 on 2020/09/07 19:03
Great app with consistent savings and detailed info on hotels. The deals on here where you don't choose the actual hotel can end up putting you in a weird hotel though, so I'd stick with choosing the specific hotel you want.
Priceline Rocks!
by JohnnyontheSpot69 on 2020/09/07 18:43
My husband and I have used Priceline for several years. They always have top notch deals! We’ve used them long enough to become Priceline VIP members and I am beyond impressed with the perks that come along on with being a VIP. If you have any issues with your reservation Priceline has representatives available 24/7, they are more than helpful. I’ve used other discount sites in the past and they are second rate in comparison. If you travel a lot or even looking for an overnight deal, I highly recommend Priceline. *** Tip:If you need a room and it is after midnight Priceline will accommodate; there is a prompt for that as well. I have run into issues using other sites when it is after midnight as they do not have the same advantage.**
Great
by amyjoelle on 2020/09/07 16:51
Love it
Years
by Jage 1 on 2020/09/07 11:59
I’ve been using priceline for years and I always seem to come back to it yes I have had some Issues but they’ve always corrected them quickly great site great rewards the credit card is awesome to
Inaccuracy leads to more $
by tamera jacksonalvaro on 2020/09/07 09:55
I have booked 41 trips with priceline had seven badges $98 worth of savings now my account says 19 trips $22 worth of savings and six badges I've been trying for weeks to rectify with your research and management team. To no avail, Why is it so hard for you to give me the discount I already paid for an established with you? I have been waiting for weeks For a response for acorporate bank account for motherly blessings care That has been ignored time and time again. Apparently you don't care for people who show patronage and loyalty apparently my account doesn't care or someone would've fixed it by now!
Charging card
by Love Jaymee on 2020/09/07 01:04
It should not charge my card unless the option is 100% available
Can’t turn off Promos & Deals notification
by hbomb7 on 2020/09/06 18:33
Under Notifications, I am not able to turn off the Promos & Deals notification - every time I toggle it off, it automatically turns back on. I don’t want to completely turn off notifications, so please fix this. The app is alright, otherwise. Thanks. * Review Update - 9/6/20 *: Dear Developer: Your response to my review doesn’t make sense. I don’t have a trip number. Please re-read my review - there’s a notification toggle bug in your app that needs to be fixed.
Bad
by on hold forever on 2020/09/06 17:57
No customer service, will go back to hotels.com
Long time Negotiator
by xraymims on 2020/09/06 16:43
Always get what I paid for.
Disappointed
by ELIASECHAVEZ on 2020/09/06 13:15
I made a last minute reservation and wanted to cancel and get a refund but I can’t because everything is final customer service wasn’t very helpful Will never be using this app again
Paid in advance and no hotel stay- Marriott in Sioux City
by Saddened in Sioux City Iowa on 2020/09/06 04:24
I
Bad experience
by kelly0043 on 2020/09/06 04:08
Drove from Arizona to California with my 4 month old only to find out they made the mistake and over booked a hotel I was supposed to stay at. I ended up having to turn back around the second I got to my destination and head back to Az. Ridiculous how that can even happen. I will never use this again
You found a hotel!
by Blake-707 on 2020/09/06 02:02
You found a hotel for me! Saturday last minute.
Easy
by Gym & Pandora on 2020/09/05 19:21
Easy Easy
Alford
by A. Alford on 2020/09/04 21:38
App easy to use and anyone can navigate thru it!
:)
by jayjay20011985 on 2020/09/04 20:48
This app is easy and guaranteed low prices hands down best app to book ur flights hotel and car rental
😁😁😁
by tosha7.0 on 2020/09/04 19:43
Love it. Always got the beat deals
Looks good
by BoB Pom on 2020/09/04 19:36
Good
Frustrated
by Augi Bacolor on 2020/09/04 14:56
Wife was booked in a flight and was canceled for some reason cause when she arrived to check in, her ticket could not be found. Had to purchase a ticket again for the one way cause the only thing in the system I’m for the American airline was her returning trip. There should be some kind of compensation.
Yes
by Jarob1992 on 2020/09/03 21:02
I love it
I used to love Priceline
by BigBullz64 on 2020/09/03 16:38
Now I’ve had 3 bad experiences using this app. Last two have been Priceline’s Credit card being declined at the last 2 out of 6 hotels I’ve booked. Then the hotel will book me a room but at a much higher price. Priceline’s customer service is pretty poor as far as getting things straightened out as well. Too bad because I used the app about 3x a week for work travel.
Cheapest deals
by 12353535 on 2020/09/03 14:32
Priceline gave me the cheapest price than other cites for hotel in New York
Up charge
by EppyJr on 2020/09/03 14:28
I booked one of their flash deals where you paid a certain Dollar amount and they pick one of three hotels. My reservation came back not confirmed and they charged my credit card and had to issue a reversal.I contacted priceline and they advised me that the availability has changed and all three of the properties had no rooms available at this time. I then went back to the site and they were still showing that deal available but marked the price up, I then tried it again and got the exact same hotel that I was told it was booked up the first time. What a scam, just a way to get more money out of you.
Best way to travel
by jay🇲🇽 on 2020/09/03 07:11
You guys are the best!
Love love love
by Charismaticalien$ on 2020/09/03 06:17
Love this app!! Always has the lowest deals! Even on holidays!
Really good morning
by angry bird h8r on 2020/09/03 04:59
Tnx pricelne
The more you use it, the more deals you get
by alexiisbabyy on 2020/09/03 03:54
I’ve been using Priceline to book all of my stays for years and I swear the deals keep getting better :)
Booking trips and making reservations
by gregory and girl friend on 2020/09/02 17:39
ilove priceline.com it makes it simple easy and always a great savings you can’t go wrong with priceline
Best Reservation App
by kdove0304 on 2020/09/02 14:33
I have 4 or 5 different hotel apps and Priceline always has the most hotel listings at the best price over the other ones by far! Please keep up the good work!!
Priceline Credit Card
by naz2021 on 2020/09/02 07:50
I got the offer to apply for the Priceline Credit Card for the purchase to get a statement credit. I applied for the card and got approved. After that it wouldn’t allow me to receive the credit. Had to pay full price. Called customer service. Someone answered but wouldn’t talk. Call was connected. Didn’t receive any help on my issue. Never using Priceline again!
Great deals
by quasar08 on 2020/09/02 00:51
I never have a problem when booking for the lowest price on priceline
Recieved a hotel I was date raped in couldn’t get my reservation cancelled.
by Eckerina on 2020/09/01 22:05
I was excited to try express deal only to be disappointed. I’ve stayed at the hotel it chose before and it was hot and I had a terrible experience. I was date raped in this hotel called Priceline and the Hotel, no one listened to me. I had to tell my gf what had happened. We couldn’t afford to get a new hotel. Offered to pay more or take a downgrade. Everyone said it was under contract and NOTHING they could do. Deeply disappointed.
Frustrating
by beankristen on 2020/09/01 19:18
Went on laptop and wouldn’t let me secure flights. It kept kicking me back to start. Had to download app on my phone as “customer service rep”(ha!) couldn’t help. I sure feel sorry for older generation who may not be so tech savvy with phone apps. Pretty sad we live in a world where human help no longer exists. At least not with Priceline.
Priceline came to rescue!!!!
by chellebelle1107 on 2020/09/01 15:01
We were staying at a hotel which we were really paying too much more; a very nice man in front of us was paying $10-$15 cheaper than we were. When he was leaving we saw it and asked him how he was getting his room so much cheaper. He informed us that he was using Priceline and Wyndham rewards. That night Priceline got us our room for $41 instead of the $60 we were paying before!! Thank goodness we heard about Priceline because we’ve been saving ever sinceI would recommend PricelineTo my family and friends in a heartbeat. I know we will definitely be using Priceline for every vacation from now on! Thank you Priceline for saving us money and our time! We love this app too!!!
Meet the jetsons
by ruth hemsberg on 2020/09/01 07:42
Can you say ahead of the times this app does everything and does it with absolute ease at no point does it get complicated to use or understand I am truly impressed and awwed by the quality of this app it is truly from the future bravo Priceline bravo
App
by vlh9290 on 2020/09/01 06:14
Love it💕
Awesome
by rose7225 on 2020/08/31 21:52
Love the great deals
Great deals, love Priceline but app can be difficult to use.
by every nickname says taken on 2020/08/31 05:25
Often the app does not allow you to go back to previous screen.
Wrong area booked!!!!
by alfinch22 on 2020/08/30 22:35
Can’t figure out how to cancel
Confused
by StacieDPT on 2020/08/30 18:12
It’s very confusing when you purchase 2 one-way tickets to know how many tickets you are purchasing. Consider changing this
Done with Priceline/Booking.com
by josie511 on 2020/08/30 01:38
Downhill...downhill.. Downhill! Deleting my 3 accounts (business #1, #2 & personal) and giving my business to Hotels.com/Expedia. Misleading “corona” message had me believing I was booking a refundable room! NOPE! I saw it right away on app. Confirmation, and within seconds I was on phone with Priceline. While on line, my crew informed me they were delayed in Delaware and were not gonna make it to Mass. the next day! Had to eat the night’s stay even after deciding to go up myself ahead of the crew to check job site with my daughter for a few days vacation... why not, I figured, I already paid for the room. Well, I couldn’t even , get to hotel due to detour! Would have had to park my car & walk to the hotel!!! WTH!!!!!??? I stayed elsewhere. What a joke! I can totally understand issues with traveling & corona precautions.... but this was something else entirely! Deceptive! Plain & Simple! Priceline, you just lost a good customer!
This is a miracle!
by bigred77302 on 2020/08/29 23:38
I can’t believe how easy, fast, and affordable using this app has been. It has literally saved me! Thank you.
Great deals
by jdonkkk on 2020/08/29 13:36
Got a great deal along with promotion coupon which made it totally worth the stay
Mr and Mrs
by Queen Knuckles on 2020/08/28 21:36
Easy to book, very affordable
Always the Cheapest
by David D'Ambra on 2020/08/28 17:32
I’ve been using Priceline for many years and will continue to. They are always the cheapest and they have tons of options sms a very easy to use interface.
Awesome
by Awesome tuolnbh on 2020/08/28 16:42
We love the hotel and the price
Once again Priceline. helps make my traveling easier and less expensive.
by California.CA on 2020/06/06 12:28
Maybe I should have given 4 stars for helping me find a good low priced hotel in Amsterdam because when I first started searching I found it very hard to sort through all the hotel choices and all the many locations and areas of the big complex city. Priceline gave me so many choices it was a bit overwhelming, and their map feature didn’t work very nicely or easily on my iPad. If you wanted to zoom out a little, suddenly you would have a map of all of Europe! So it took me some time to first figure out where roughly I wanted to be, and then used Google maps to see how far walking distances were to the train station and to museums or parks I wanted to see. But once I did that, Priceline helped me find a hotel with a nice big room with a big sliding door to a sunny patio balcony overlooking nice trees. Getting my second unexpected night here was very fast with Priceline and at same great deal as first night. Highly recommend PL to friends, and like any website you get better with it the more times you use it and know how to better use it.
Honestly Awful Customer Service
by youmanme on 2020/07/02 20:40
I am 19 years old. I’ve booked several hotels. Some I’ve been able to use others I was too young to use. Because some hotels require 21 years or older most apps will tell you this before booking. Well if you’ve ever used this app you know that using an express deal it doesn’t tell you the age requirements, the hotel at which you’re staying, or anything but the rating and a general location of the hotel. Well I am now out almost $300 because of this. I talked to the hotels and they told me that Priceline will refund me. It’s been a full week and I’ve yet to have anything close to a refund. Everytime I’ve called the customer service line it’s a two and a half hour wait. They give you the option to be called back and of course it’s either at an inconvenient time or they never call back. I’ve called over 30 times and yet have talked to anyone. You also can have a online chat with them, in which three different times they have ended the chat on me. Then the third and final option is to go through text message. That took two days to get back to me. Then guess what? They never answered me back and when I asked if they were still there I got the introduction message sent back. So basically they ended that too. Like I used Priceline because I thought it would be a good app. It looked great. But I’m highly disappointed. There are more than enough way for you to get a hotel room other then this app. Sorry Priceline, but you stink. :(
Usually cheaper to cut out the middle man
by SOG Irish on 2020/09/10 19:20
The first time that I used Priceline, I showed up to the hotel to discover that they did not have my room available. The computer system that they use doesn’t work well with that of the hotels so I was informed. Thankfully, the AMAZING people at the hotel (Red Lion Seaside) hooked me up with a better room and gave me a huge discount for the inconvenience of Priceline’s folly. They also informed me that they could give me a better deal than Priceline almost every time. So I took their advice the next time I took a trip. I checked the price that Priceline offered, and then checked with the hotel itself. Sure enough, going through the hotel itself I saved around $75, sometimes more. So I have started using Priceline just to find the hotels, then I book through the hotels themselves. Works great! More often than not, you can get a better deal through the hotels themselves. The only exception I have found is their price buster deals. But I always double check through the hotel before buying. Credit cards give the least hassle. Debit cards have funds held for awhile before getting squared away so just be aware of that. Also, any cancellations, Priceline takes their sweet time returning your money. But please, don’t take my word for it. Go check out a “deal” with Priceline and then check the price through the hotel and see what you find. I’d say you’ll thank me, but how in the world would you get ahold of me to do that?! ;)
Not to be trusted and does not honor sales
by Peter knuckles on 2020/04/30 12:06
When you purchase something online or by phone you have a trust that the purchase for good and services will be honored by the company taking your money. And when a company dishonors that trust by taking your money but then not providing the services or goods promised, most people would consider it fraud. Priceline took payment for airline tickets and then refused to refund that payment when the flights were cancelled. Seems like an easy response by a respectable company to send the money back, especially since it was no fault of the customer that the service wasn’t provided, but Priceline has chosen to keep the money. They claim it’s because of the Coronavirus and a lack of employees to provide the refund. There are literally tens of millions of newly unemployed people that could be accomplishing the job Priceline refuses to complete. You can use this app and pray things go well and you are provided the service you’ve paid for, but know that when things don’t go right, and sometimes they don’t, Priceline will not respect you and honor the trust you’ve placed in them by sending them your money. You’ll be gambling your money on a company with no honor. Priceline has since asked to “revisit my case for review,” standard response to make it look like it cares. I HAVE CALLED DOZENS OF TIMES TO REVISIT MY CASE! The only thing Priceline should be reviewing, is how it treats customers. Refund the money you owe.
Thieves
by zwerry on 2019/08/03 14:12
I have been a loyal customer sense 2010, recommending their services to my friends and family. Over the past two years that has all changed . This is the 3rd time priceline has taken my money without giving me a service, leaving me with nothing. Priceline has pretty much screwed me over for lack of better words. On more than one occasion Priceline has had deals on there website and app that are not actually available, yet they they have charged my card leaving me with nothing now I have to wait 8-15 business days for my refund to be processed. Not only have they blamed me for not using a credit card next they blame the bank and I will be seeing my money back to me in enough time when all reality they need to take responsibility and update her apps they don’t have offers that are outdated. Not only will they Blame you for using a debit card but they will also blame your bank or the hotel before even beginning to take responsibility. When ever I have called there costumer service, they just blame blame blame, and do nothing to fix the situation or make it better, THEY DO NOT CARE ABOUT THERE CLIENTS. It’s not my fault I used a debit card it’s not my banks fault for having to refund MY MONEY it’s Priceline’s fault for having a deal that is outdated and still taking my money..I’ve given priceline so many chances but this is the last straw and stay away from Priceline. They have lost a loyal customer.
Horrible Customer Service
by DPhillips88 on 2018/01/10 17:00
I have used Priceline regularly for the last few years, booking hotel rooms through them several times a month. When there are no issues, they’re great, but the times there are issues make it unbearable. I booked a hotel using the app based on it being in a specific location, and being able to get a suite with a kitchenette at a great price. Once I received the confirmation, I realized that the hotel was located approx 20 miles away from where they showed on the map, and I had a reservation for a standard room. I was told by hotel employees that they had contacted Priceline several times regarding the incorrect information, but they had made no effort to change it. So after my family drove nearly an hour out of our way to stay in a room smaller than I had intended, I let customer service know about the incorrect information and requested a refund based on it. After a few communications with different CS reps, they have yet to acknowledge that the information was inaccurate, accept responsibility, compensate me for my inconvenience or correct the info on their site. They are intentionally deceiving their customers. Priceline’s entire purpose is to curate travel information to simplify the process for users. If I have to use other sites and apps to verify that their info is correct before using them, then they are useless to me.
Long time user
by Old Timer 1958 on 2020/06/22 02:42
I have been using Priceline for about 18 years. When I changed my email address I lost about 16 years of my history. Once you learn how to use the app and the difference between naming your own price and taking an express deal it is very easy to use. When your name your own price or using express deal you need to zoom in on the map to the area where you want to stay. I was a little unhappy with my history went away because some hotels would reveal their name in the express deal offering if I had stayed there before. In some cities a hotel will charge a resort fee when they really not a resort. Most of the time this is revealed before you make the final purchase in the express deal option. If you are naming your own price or selecting an express deal I consider the addition of a resort fee to be dishonest and deceptive business practice. Since the introduction of the express deal option I find it harder and harder to get a further discount by naming my own price. I work in the travel industry so I most often use priceline for hotels.
Don’t stand behind their service.
by AmberR89 on 2020/06/29 11:27
I have used Priceline for years and all over the world. I use to be pretty happy with their service and trusted their company and ratings. I recently rented a 3 star hotel in Alabama. The hotel was rundown, the customer service was terrible and the shower in my room didn’t even work. I tried to tell someone at the hotel about the shower but there was no one at the desk. I waited 15 mins. There was only a sign that said they were gone. This is was at 10 am and their check time is 11 am. I called the hotel and Priceline about the situation seeking a refund, since a shower is a basic necessity at a 3 star hotel. The hotel lied and acted like there was no sign, even though the sign was a hard sign with a base, which means they use it all the time. Then they lied and said the shower wasn’t broken. It was a simple shower easy to figure out. It just didn’t work. Then Priceline said if the hotel wouldn’t refund me they wouldn’t. Even though my card is charged by Priceline not the hotel. Basically they are saying we will do nothing to protect our customers or stand by our service. I was saddened that after years of being a loyal customer with no complaints that they could do nothing for me. I don’t know that I can trust Priceline anymore.
The best service EVER !!!
by awfuladvertisement on 2019/06/20 22:34
So I tried to book with Kayak , I tried to book my flight with TripAdvisor, and a couple others. Those two gave me the biggest runaround. TripAdvisor especially. They called me after I tried to book and said there wasn’t any flights at that price but could put me on a spirit air flight for the same price. Now I’m an American Airlines guy myself , or if flying over seas like this time , I will fly Japan Airlines or Korean Air. I said no thank you , stick that spirit air and I hung up. One last try , just one last try. I downloaded Priceline App and booked my flight in under ten minutes with no hassles and the price was like a hundred dollars cheaper. Same schedule and same airlines from TripAdvisor. Oh yeah and the guy from TripAdvisor told me in order to fly American Airlines it would cost over twelve hundred dollars. Nope , it was around a hundred dollars cheaper. Priceline flights ... Best Service EVER !!! Thank you Priceline. My flight to the Philippines is all because of you.
Ripped off on hotel bid
by Debrabully on 2019/02/21 16:53
Bid on a 3 star minimum hotel in Orlando, placed a $275 bid and was placed in a Holiday Inn that was seedy, dirty, old and outdated. The room was dirty, body hair in the bathtub, stains throughout the rooms carpet, mold in the shower/tub gout and the hair dryer was broken. I emailed Priceline immediately when we got in the room, they didn't reply until a few days later. They replied that the hotel gave us free breakfast so that was the compensation accepted for the dissatisfaction for the room. The hotel text me asking if we were happy and I told her we weren't and explained the problems in the room, she text that she couldn't refund some of the room charge because we booked through a third party/Priceline so all she could offer is a free meal which we didn't use because it was a breakfast buffet at TGIF, gross. We spent with tax and fees over $300 for one night in a maybe 1 Star Holiday Inn when we were "guaranteed" a 3 star minimum room before bidding. For that money we could have stayed at a nice Disney resort which was the level we were expecting because of the 3 star minimum we paid for. Customer service was not willing to do anything to make this right so we will never be using Priceline again and will continue to tell everyone we can about how we got ripped off by Priceline.
Easy Interface - Great Prices - Great Customer Service
by IllinoisCountryBoy on 2018/03/11 23:20
I can’t say enough good about PriceLine and the App. I have used the service numerous times, so my review is based on all of these experiences. I alway check other sources for deals and I always find the best deals on PriceLine. I have used it for business and personal vacations. But what made me actually write this review rather then just rate the app, was my recent experience with their customer service. In a rush to get a reservation done while sick and mildly medicated, I accidentally made the reservation for the wrong dates. I needed it for a week later. Once I realized my mistake, I called PriceLine directly from the app. The service rep (wish I could remember his name) was professional and friendly. He contacted the hotel for me and confirmed that they could cancel the reservation for me (it was a special deal that was supposed to be non-refundable). I received the cancellation notice seconds after getting off the phone. PriceLine went the extra mile for me, and that is why I am writing this review and gave them 5 stars. Thanks again PriceLine.
Horrible Customer Service
by 🤡🎃 on 2018/06/29 08:37
I’ve gotten a great hotel on this app, but every other hotel I’ve gotten has sucked. Don’t do the express deals if you’re going to use the app at all, they’re never what they say they are. Even the guest scores are unreliable because somehow it shows they rated it well when the review they’ve given is something along the lines of “horrible customer service” “my car was broken into” “bed bugs”. When I tried to contact Priceline about a problem with my card, they insisted that the hotel would accept a card with any name on it for incidentals. The card I booked the room with had been stolen and they were saying that I wouldn’t have to show them that card, or even a card with my name on it, just any card, even after telling them that I have seen many reviews in which people were turned away for just accidentally leaving out their middle initial for the reservation, they just repeated that any card would be fine. I then asked if I could be refunded the money I bought the hotel room with so I could put it onto another card I could show the hotel, they copy and pasted the hotels refund and cancellation policy and ended the chat.
Horrible Service, Deceitful practices!
by jvaldivi87 on 2018/07/07 18:55
I bought a first class plane ticket, my credit card was charged and my flight status was booked. A month later (3 days to departure) the airline informa me that Priceline has cancelled my reservation and if I show up at the airport they won’t let me board. Called Priceline 13 times, I kept getting transferred and then their reps would just hang up on me while I waited. Then someone told me it was fixed, but on the return leg of my round trip, the airline tells me I was downgraded from first class to economy and made me pay for my bag. Again called Priceline and had to pay long distance rate and after 14 minutes on the phone the incompetent rep could not help me, I chose to pay for the bag so that I wouldn’t miss my flight because I had to show up for work the next day. Now I am giving Priceline another show, I tried booking a flight twice, the app gave me an error “unable to book but here are other amazing deals.” It didn’t book my trip (my flight does not show up in the My Trips section of the app) however I have two $1,200 charges on my credit card. Now I have to waste another 3 hours of being transferred with a dozen Priceline reps until someone is able to help me.
Express Deal Disaster/Avis ATL
by JJay80 on 2020/06/08 10:20
Very bad experience with renting a car through the “express deal” which wasn’t express at all! The system selected Avis as the provider and it was a complete and utter inconvenience! The line was 2 miles long! I had an appointment to make of which I flew in from NYC for. I called Priceline and asked if I could cancel the reservation and book another one through them with another rental provider. I explained my situation and how important it was and they said that they could NOT cancel it because the deal I chose had no cancellation. So basically, it was either stay in line and miss my appointment, or go to another counter and take the loss with the express deal that I could not cancel. Let’s just say that I made my appointment and loss almost 60 bucks. That was my 2nd experience with Avis and they both were absolutely horrible. Not only do they pick your car for you, but they are slower than time itself. I NEVER want to see that counter again. Priceline was very unreasonable in this situation being that I only wanted to cancel...only to rebook through them. Instead they just took my money and said “your loss”. Not cool at all.
Flights -5; Hotels- 4 and Car Rentals - 1; CS- 1 in Car Rental Issues
by Ladyjktn on 2017/12/13 14:47
I use often. Majority of the hotels have been great. Flights have been great! Car rentals have been several issues! In July 2017 car rental issue, I booked a car for Atlanta to pick up after my flight. The car rental place double booked cars out & there was no car... was on the phone with Priceline for over 3 hours of them trying to locate a rental car, why so long you ask - they kept putting me on hold for over 45 minutes at a time then switch me to different CS people. I was supposed to have been at my destination at 10:00pm and finally out of airport rentals at 10:30pm they placed in a 5x’s the amount I had originally booked a car for! They never reimbursed as they promised! I had a 3 hour drive to my destination, NO Priceline CS failed hugely! In May 2017, car rental issues in McAlester, OK. Car Rental issues in August 2016 in McAlester, OK. I don’t advise renting a car from Priceline.
Don’t use Priceline! They are a fraud!
by everydaytraveler on 2019/06/26 16:41
I was using the app and it has a glitch. I selected the correct days at a hotel that I was already staying at. We wanted to extend the stay one extra day. I went through the process and selected the same hotel. Everything processed and a confirmation was sent. When I reviewed the confirmation it had the wrong date. The date booked was the same day that I was booking it instead of the next day. Also, I was booking this at 8 pm at the hotel. I called customer support instantly. They said they have to talk to the revenue manager at the hotel. Then I talked to the hotel and they said good luck Priceline screws everyone over period. I spent that evening and the entire next day trying to get it fixed. After hours and hours of frustration and talking to customer service that can barely speak English they said TOO BAD! Hmmm. So they are telling me because there is a glitch on their end that it is my problem. They said it was my fault because I used their website. This is unacceptable. After read all of the negative reviews I wish I read before use long this incompetent service that will rip you off. It was total BS! Do not use this app or website!
Some Bugs to Fix
by Spopish on 2018/03/10 18:51
Their customer service is less than helpful. -I booked a hotel using the Name Your Price feature in the app for what I thought was the following night because we were driving home from our trip the next day. It charges your card right away, so I assumed everything was alright. After hours of driving we got to our hotel (that I thought I booked for that night) and the less-than-friendly front desk attendant said our reservation was for the previous night. I double-checked my app, and sure enough, it was booked for the previous night. I was sure I entered the correct dates when I booked. I think there was a glitch in their app. When I called Priceline to see about a refund, they were sympathetic and said they thought it was funny that the app let me book the room after midnight. When the customer rep tried to call the hotel, the hotel wouldn’t answer. Priceline wouldn’t give me even a partial refund. How often does this happen? How much money is this company making off their app glitches? I wouldn’t use this app. I guess the old adage of talking to a person is best in this situation and I think that’s what I’ll be doing in the future.
Former Green Beret, 3 Tours Vietnam
by fuqaho on 2019/06/20 04:28
I booked my flight accidentally hitting the book flight key and then realized it was for the wrong month. Contacted Priceline and they were happy to assist me in calling both Frontier and Spirit Airlines and cancelling both round trip tickets while I was on hold. I was sweating it out but they came through for me cancelling both non-refundable tickets. I book through Priceline all the time and get the greatest deals after searching for a couple of days for flights that fit not only my budget, but also the times I want to go, plus non-stop. Furthermore, I just booked a full size vehicle through the express deal for the price of a compact. I checked out all other sites before and Priceline is the most reasonably priced, courteous customer care professionals, and most helpful of all the other sites. If you do go through Priceline, and listen to me, you’ll save time & money! “I can assure you, you won’t be disappointed!”
Getting better
by Nowimready2 on 2017/09/04 10:13
I've been using Priceline for 15 years. Express Deals are a great way to get into a moderate to fairly high end hotel for great prices! I had 1 issue a few months ago. I had driven with moving truck to move my daughter into her apartment. I was focused on moving her and didn't make hotel reservation for me. Finally, at 11:50 pm, I'm making reservation from my phone. By the time all was confirmed, it was after midnight and the reservation had automatically changed from the Friday night I existed in to Saturday night with no way to change it back. Done deal. I was exhausted from moving all day. I spent an hour and a half on the phone to the Philippines finally getting refunded but no place to stay Friday night. That sucked, but the hotel front desk gal (who got a raving review) offered me a blanket and pillow to stay on a couch in the lobby!! Beware scheduling a reservation around the midnight hour!
Pretty good but room for improvement
by rabbit fox on 2019/04/01 12:00
I have used this app a bit and mostly everything is great. The only problem I have had though was that when you filter for hotels that are pet friendly you shouldn’t get to the hotel and have to beg for them to let you stay. I took my dog on a road trip and the first stop was after 15 hours of driving. We were exhausted and ready to go to bed, but when we got there we had to beg them to let us stay which thankfully they made an exception since I was able to show them where the listing showed them as pet friendly. That was stressful, but I was willing to let it go and call it a fluke until it happened again the next evening on the next hotel stop. Fortunately the lady at the front desk also took pity on us and allowed us to stay, but we have to sneak her in and out to use the bathroom and leave the hotel so the other people who work here won’t know she’s here so again very stressful. Please make sure that if you are assigning a hotel to someone looking for pet friendly that it actually is pet friendly
Don’t waste your money or stress, this company is bogus.
by J Rocko on 2019/04/01 11:20
I booked several times through them, and twice now they have failed to complete my reservations, I just had to pay twice at the same hotel, luckily the front desk ladies were nice enough to match the price, Priceline constantly gave me the run around after wasting an hour and a half, I finally just said enough, I’ll let my bank deal with you jokers, not worth the time or effort, if you find a good deal online 9 times out of 10, show the hotel they will match it or come close. Delete this app. To the developer who responded... It wasn’t a rejection, your systems failed to correctly place me even after I paid, front desk said there was a woman waiting in her car all night because of the same issue, take better care of people that’s all I can say pal, I don’t use fakebook or any social media, so I will respectfully decline...on a side note, when I disputed the charge through my bank(since your people gave me the run around) my claims department said they get more disputes from Priceline than she has ever seen, so I’m sure you are well aware of your shortcomings, I have nothing left to say on the matter, good day.
App woes
by Low Shoulder on 2019/07/06 14:13
Chose to use PL due to name recognition although other discount sites were priced about the same. Round trip Delta to destination Spirit from destination. The app failed to reserve our seats on delta and we assigned the last four seats on the back row. While in route the app does not indicate boarding gate, but emails changes which for this trip changed twice. Atlanta airport is spread out, and we just happened to check departures and noticed 30 minutes before boarding that our gate had moved from A19 to F9. No email from PL...... until we were boarding. Day before returning we received an email to check in on Spirit Air tried several times to check in, but never received confirmation. While checking in we noticed that if you wait until your flight Spirit will charge extra for checked luggage which is $40 per bag(x3), then we were charged $16 per seat (x 4). As of two hours after “checking in” still had not received our boarding passes and seat confirmations. Flying Delta, Southwest or United would have cost about the same plus the apps for delta and United seem to work very welll. Do not trust the PL app if you do not fly regularly.
Am in a Love/Hate relationship with Priceline
by KPI/CIB on 2019/07/13 14:09
I have been a loyal Priceline user for well over 10 years. I probably book from 50 - 75 rooms per year and every time I book, I fear that something about my trip might change. Priceline is super inflexible. Actually, they are kind of Bi-polar with a heavy bent toward inflexibility. On a rare occasion, I have been able to reschedule a room, or cancel a trip that has been changed, but for the most part, if something changes about your trip, just plan on no refund, no changes. It’s kind of like playing Russian roulette, but with four bullets in the gun. The other thing is that their prices used to beat anyone on the internet, and the bidding process worked wonderfully to get the best rate available. Recently, not so much. Prices are pretty much in line with almost every other company out there. So, if you like gambling with your money or if you are 100% sure nothing will change about your trip, then I would still use Priceline. But if there is even a small chance something might change, I would recommend someone else.
Worst app ever and hasn’t changed in years....
by sunpaw17 on 2019/08/16 00:32
Whenever you have stayed at a hotel, the app gives you deals to stay again and again, but it doesn’t let you do anything but accept whatever room they may have available for that deal and not any other room! “Room is guaranteed to accommodate 2 adults”. Ummm? So what about families? And WHY CAN’T I BOOK A DIFFERENT ROOM?! If you select the ‘choose’ button it takes you straight to a check out screen... great... I want to pick my room!! I need it to fit 5 and a lot of rooms don’t do that. I’m not just going to book. So I have to go to your website or better yet... NOT YOU. To book the room I want. Been like this for years... no one else complained?! I doubt it. Now your app is deleted, thank you for wasting my time yet again. Like the last time I paid for a whirlpool sweet and you just told the hotel I paid for a king and had to pay the hotel more money when I got there for it when I already paid you an extra fee over the regular king room for it. Sounds like it not uncommon and you are another apathetic business out there just waiting to scam others out of their money.
Nightmare
by stan_butt on 2019/07/20 15:20
Oh if I could only give this app zero stars. I had a terrible experience attempting to book my honeymoon, of all things, through the Priceline app. I was told time and time again the flight I chose was unavailable and sent back to choose another flight, when in actuality Priceline was attempting to charge my credit card. I received no confirmations, no emails telling me there was a problem, and I never even reached the final step of booking. It wasn’t until my credit card company contacted me that I was notified of any attempted card activity. Priceline customer service insisted that the generic error for the app is “flight unavailable, choose another.” That alert was completely false in my case. I was assured all of the attempted charges would be wiped clean, but Priceline customer service said they could send no kind of email to confirm this information. I am incredibly disappointed and sad, because what should have been a joyous celebration booking a trip turned into a catastrophe. I have emailed Priceline once again to explain the entire situation and hopefully prevent this from happening to anyone else in the future.
Very misleading
by Promeg on 2018/02/13 13:04
Priceline used to be a great place to get great deals until recently. The Express Deals they offer seem to be a decent deal until you select one. First off, the hotels that they say are comparable to the one you’ll be getting are actually nothing like the one you receive. I booked a 3 Star express deal that they said would be comparable to a Marriot, Hilton or Hyatt and instead got a motel that I wouldn’t even rate over 2 stars. In addition to that, when I checked in, I was told I must pay an additional $34. Priceline had informed me at the bottom of the booking conditions in tiny print that there would in fact be a mandatory fee I would have to pay. My problem with this is why did they have to put it all the way at the bottom like they were hiding it and not put it some where people could actually see it right away so you know the true cost of what your paying for. When looking at reviews for this hotel, no one had anything nice to say about it except that it was close to Universal. How it’s a 3 Star hotel is mystery to me. When calling customer service, they were unhelpful and made me even angrier.
Long time Priceline user
by Iceman079907 on 2019/04/25 11:41
I have been using Priceline and services similar since their inception. I am very grateful for the ease of use, the deals offered, and the constant improvements made. No, everything doesn’t always go the way I expect it should go but it always works out. Being a life long businessman and entrepreneur I can appreciate how much time, effort, and ingenuity go into the operations and service. I am also very appreciative of the helpful and patient customer service agents when things don’t go as planned, I could not do your job! For the people who post bad reviews for Priceline and other services like them, it might be worth lowering your expectations and look for the positive aspects of these tools and other conveniences available in our world. You might just start enjoying your life. Problems and complaints are always self generated.
No Protection Against Bedbugs!!
by kridten on 2018/06/17 03:33
My husband and I booked a hotel through Priceline so that we could attend my nephews graduation. When we arrived to the hotel, we found bedbugs on our room(some alive/ some dead). We notified the hotel staff and they refused to refund our money because we booked through Priceline. When I was waiting in the parking lot, another woman approached me and let me know that she had just found live bedbugs in her room and advised me not to stay. We knew it was not an isolated event. So, we called Priceline. They informed us that because the hotel management denied that they had bedbugs and they were not there to check that they could not refund our money ( it was a multi-night stay) I asked if they had any customer protections within their contact for live infestations and they said that they could not refund our money because the management denied the problem. We travel frequently (my husband is a pilot) and we will never use Priceline again. Thankfully, we found another hotel (not through Priceline) and they gave us a discount for our troubles. Priceline works for the hotels - not for the customers!!!
Horrible Scam Artists
by Good Bye Priceline on 2018/11/08 16:38
I have been a long time customer purchasing flights cars and hotels. I have always purchased the Trip cancellation insurance. Never needed it until today. Don’t do it folks it is a scam. The one time I finally need to change a flight and Priceline could not and would not help in any way. They sounded as if they were literally reading off a response card. I called several times hoping to get a customer service agent that would listen to the issue and try to help. Luckily I had insurance right??? One would think but wrong again. The only time the trip cancellation covers you is if you are on your death bed and in the hospital and even then you have to call them ASP in order to be covered. Very misleading. Don’t waste your money buy the better ticket if you think for a second you might have to make a change. Better yet purchase from the airline directly. Priceline told me yesterday they can’t help me they are only the middleman. Well time to cut out the middleman. Priceline you have lost a very good customer that purchases 10-20 flights a year, Hotels and rental cars.
Best hotel app
by Mark Napier on 2020/07/01 16:04
By far I love this app over the competitors I find that Priceline always has the better prices on hotels and the more you use it the better the prices and they have other features that lower your nightly rate by letting them pick the hotel but if you use it enough when using that feature you know what hotel your gonna get already because it’s usually the same one probably the only thing I dislike is when they say it will be one out of the four or five hotels we just listed and it’s always at least in my case always the same hotel no matter how many times I use the pick for me feature it’s never one of the higher end hotels at least in my experience but on the other hand I always know what I’m getting it isn’t a guessing game either lol so over all I love the app
Always “too late”
by powerpop25 on 2019/11/22 14:42
Lots of great deals advertised - but they don’t exist. There are some properties advertised that have been demolished. I clicked on them and they say “sold out” and I kept consistently getting that message regarding particular properties, no matter when or how far in advance I’d try to book. I tried to contact them, the numbers are out if service. When I finally booked with a different property (using a different service than Priceline - that frustrates me with their “sold out” and “too late” garbage) the other property told me those advertised on Priceline were no longer in business (for over a year and a half), and one was torn down and doesn’t exist! Another fakery: “let us choose and you’ll get a great deal.” LOL I entered various dates for up to two years. Nothing. If you don’t have it or can’t do it, DON’T ADVERTISE IT. The app does nothing, and is worthless. The one booking I made with Priceline I canceled. Why? Because they required payment up front (not problem) but I found a better deal that DID NOT require payment until the day before the stay. Priceline is a zero.
NEVER USE PRICELINE
by michele ford on 2020/05/27 06:47
They don’t even deserve the 1 star that I had to give to write the review. I had been using them for a month straight every night until 1 night I had made my reservation close to midnight right before I got there. It somehow got switched to the following day and they wouldn’t check me in until 3 pm. 15 hours later!! I had used all the money I had left on that reservation. So I guess they expected me to sit there and stare at the empty motel and room that I had already paid for until 3pm. A few weeks ago a hotel cancelled my reservation last minute and they were able to switch me to another hotel but fixing the date a few hours was out of the question. Finally after a round with the 3rd representative they gave me “Great news!” They decided to overlook the cancellation policy and give me a full refund that I should see in 7-10 business days. Yay me! I get to sleep a night In my car in the hotel parking lot! *BAD BUSINESS* They lost a customer that spent at least $60 a day for the last month and a half and ANYONE AND EVERYONE that I come into contact with.
Terrible!
by mcky12 on 2019/09/12 16:10
So I used toLove Priceline I use them to stay for two weeks in Atlanta had great service and great hotels everything was fantastic until I saw there was a charge on my card for a hotel in a whole different state so of course I called the hotel said there was nothing they could do had to call Priceline call Priceline customer care stayed on the phone with them for about 10 minutes arguing about the fact that I was having to pay for a hotel I didn’t even book and the woman kept saying she understood all she could do was send me an itinerary but couldn’t refund me my money or cancel the reservation when I kept telling her I did not book a reservation in a whole different state all she kept saying was I understand understand but obviously she didn’t because I’m somehow expecting to pay for a whole weekend in a whole different state that I didn’t even book so I just have to pay for a hotel I’m not saying and please tell me how that makes sense? So upset that this happened because I really liked Priceline but now obviously I can’t trust this company.
Great app could use a little tweak.
by What names aren't taken? on 2018/08/11 15:45
I book the same hotel off the app every week. Every week I type in the location I want. Every time it shows hotels downtown Dallas when they are 3 times the price and require a $20 Uber ride. I ask for specifics in the filter ‘distance from location’ and the first time I booked, a hotel downtown popped up I thought great and booked it. Only to find out it was not close and did not provide an airport shuttle as promised. I know first world problems, but I now know I have to scroll thru to find the hotel I want. I wish when I put in the neighborhood ‘area’ it would put that area first. And the filter does not really work because you say distance closest to and it puts you 10-15 miles away I guess those hotels must pay a premium to pop up on the top. Just a warning if you are not familiar with the area check the map, the filter does not work.
Not what was advertised
by Yomyname on 2020/01/07 01:58
I booked a hotel for seven days and I expected a hotel that was four stars with very good reviews but it when I arrived I was very disappointed. When I first entered the front desk was not welcoming at all. Then when I entered my room, it was not a room that is four-star worthy. It was very old-fashioned and seemed like a hospital. The bathroom didn’t even have a hood. The air conditioner was also very old. I assumed that all the hotels were like this around the beach since it was supposed to be a four star hotel, but my friend booked another hotel that was 3.5 stars and the hotel was completely different and of better quality than the one I stayed at and it was at a better price. I would also say that $80 would be too much for a night. Their room also had a beautiful view while mine didn’t have one. Their room was so much better and I’m absolutely disappointed as I trusted this app very much. I’m never going to use this app/website to book another trip from this app again and I was tricked into buying a hotel that was not accurately rated.
Don’t use this App - it will take your money.
by Master Lord202Boss on 2019/12/06 02:04
Booked a hotel quickly due to a deal I wanted. Realizes they allow pet (which I am very allergic even after a someone pet is long gone.) so I immediately tried to cancel that reservation and booked another flash deal for a pet free hotel. I couldn’t cancel via the app. I tried calling, they told me they would cancel and refund if they hotel was ok, I called the hotel, THEY SAID OK. I called Priceline back, they call the hotel and return to the call with me saying no they can’t cancel. Hotel says Priceline controls all reservations. Even though they could see the reservations were created back to back, they said no. The other scam is once you look at all the options you like and select a hotel, YOU CAN NOT MAKE A FINAL REVIEW OF ITEM:PURCHASE before you confirm like you do in online shopping. YOU CANNOT! GET A REFUND FOR TAP OF WRONG BUTTON 1 SECOND AFTER YOU PURCHASE NOR CHANGE TO A DIFFERENT DAY, NOR GET A CREDIT. Their customer service & supervisor have been trained to say no regardless of facts or issue. If you confirm a reservation, your money is gone no matter what.
Not the best deal/ will give you the deals that will ruin your vacation
by criscanbar on 2019/11/25 22:14
Second time i use this app & the last one. People!, this website offer you deals that once you sign up for them/ paid for them, the extra fees become a ripoff. A good example of this are the their alliance with FOX RENTAL CAR. This car rental company is a complete RIPOFF!!!!! Please do yourself a favor, and DO NOT rent a car with this company. You might think that you might be able to get a ‘’deal’’ through Priceline; however once you are in the counter, you won’t only have to wait in line for over 1 hour; they will also force you to add one insurance and hidden fees will come off , that you won't see until after you return the car. At the end of the day, you would end up paying 3-4 times more of what you were initially paying. Customer service is ok, people in the San Francisco airport location are rude to the point that they make you feel that they are doing you a favor. FOX RENTAL CAR= will ruin you vacation. Priceline and FOX rental car= conspiracy against them customer with fake deals
Awful Customer Service
by Ryan Mack the cheap guy on 2019/01/26 01:40
Booked a hotel for Wednesday and another room for Thursday. My flight was cancelled Wednesday morning. I cancelled my rooms right away ON WEDNESDAY. They didn’t call to cancel until THURSDAY even though I called the hotel personally and got them to give the okay to cancel the room on Wednesday, but Priceline needed to make the call themselves...not me. I used that God awful chat system to give them the name of the account rep at the hotel on Wednesday, but again...they waited a day to call on my behalf...the hotel didn’t cancel my reservation...why would they? Priceline admitted it was messed up and they should have called that day, even though i did their job for them, but all they could do was just apologize while I ate the $100 for the room...oh...they did offer a 5% discount on my next booking. The customer service reps also didn’t really speak English well and I kept repeating myself. After over 5 hours on line and the phone all I have is a bunch of “sorry” statements, frustration, and $100 less in my pocket. They could care less about customer service.
Priceline is horrible
by hdmkom on 2019/04/05 22:24
This is by far by far the worst company I’ve ever dealt with online I asked for Google to give me alive customer service number they turn you over to a robot the same robot with the same voice I put in my name phone number email I totally registered and signed then I put everything I needed for a vacation the city I’m leaving from the city I’m going to how many days how many people age the ages of the people I put in I need our hotel and flights three different times I put it in very carefully and I pressed find it for me and they just sent me back the same page that I had never filled and over and over again and when I leftA written message that I was actually talking to a human being she didn’t understand anything I said didn’t register in my email or phone number which I had signed in with and said hello to RICHARD it had recognized me yet I’m trying here for 45 minutes to get a price on the flight and nothing works and there is no real human being to talk to goodbye Priceline you lost a customer before you even got one
Only a fool doesn’t use this app!
by Smith35387 on 2019/05/18 18:04
My wife and I travel quite a bit, particularly to Florida where our daughter attended college and just recently just graduated. She now lives there. We also travel overseas. Wherever we go, I would not even consider not booking though Priceline. After using other apps and even using points accumulated though the hotels themselves you will never save as much money as you do with Priceline. We are very particular where we stay and if you read the reviews of the hotels and weed though as many reviews of each hotel you can, (there’s always someone who has a gripe with something) pick one. I almost always pick their special deals as long as there is 4 stars and the reviews are mostly positive. Have been super happy with this approach! Give it a try, you won’t be sorry!
Priceline comes thru again
by Older Dinosar on 2018/10/02 23:24
I only use Priceline for booking hotels but I’ve scored every time! In fact I don’t know when the last time was that I didn’t get a hotel thru Priceline. If you don’t have any friends or family with connections to big hotels and you don’t like to pay double for a room and you don’t like to book days or weeks in advance in case your plans change and you’d like something better than a Motel 6 or Super 8 then go thru Priceline. I’ve booked the actual hotel I want or used Express Deals and have always been happy with the results... well ok there was that time in Kanab Utah where we got an awful room but what can I say, it was Kanab. We’ve never had problems checking in or getting help in getting 1st floor rooms or rooms near elevators for my handicapped hubby.
They don’t take ownership of their mistakes
by Kinzmom on 2018/09/11 13:07
I was using the app to find a hotel for a college visit for my daughter. I searched and found one on the date we needed for $90. I clicked book it and when the confirmation came through it had the current date, not the future date! Immediately called customer service. They told me that it was a no cancellation/no refund deal! (I know and I was ok with that when the app showed the right dates) she said There was nothing she could do! She said maybe call the hotel and see. So she “called the hotel” and said they would allow me to cancel and rebook for the correct date but the cost was $145! What?? Your app said $90 on the correct date now I either lose the 90 I have already paid or have to pay $145. Yes that was my only option. So because the app screwed up the date...I ended up have to pay an additional $55 for a room! I seriously will not use this app again! I could have gotten better rates through the hotel direct!!
Very Disappointing
by THillSix on 2019/10/23 20:08
I and my family have used Priceline and other booking sites in the past with no issue. This week I attempted to book an Express Deal through Priceline, upon the first attempted I was given an error message saying the site was having issues and to try again later. Over 12 hours later I go back to try and book again the same deal is still being listed and after a couple more attempts and multiple error messages, none of which said the deal was unavailable, I contacted customer service. They essentially told me that they couldn’t do anything about the issue and deals listed on their site will typically remain even when they are no longer available. Why would I continue to use a service that does not have correct or updated information, on top of that I was very disappointed in the service I received on this issue not once did the representative apologized for the inconvenience or wasting my time instead simply said this is just how their site is. VERY DISAPPOINTED IN THIS EXPERIENCE.
Priceline Credit Card Rewards - ISSUE after ISSUE
by Bug28122 on 2019/09/18 20:32
I have had the Priceline credit card for 4+ years now and have booked hotels weekly for work trips and I am very disappointed in this company. I have booked so many times through the app/website and often times never received my rewards points because the payment wasn’t needed until the arrival at the hotel. When you don’t pay through the Priceline you don’t get the points. I then pay with my card at the hotel and still never get my points. I have made cases and have many case #’s but never get the points I deserve. I have trip #’s and proof that I booked through the app that should allow me to get the points. Well the lack of customer service never understands this issue and I am left with 0 rewards for using Priceline. I think the easiest solution is to make this an issue and have your IT dept. figure out this reoccurring issue or for me to never use Priceline again. What’s the point in having the Priceline credit card when I don’t get rewarded for using Priceline?
Thank you Priceline for the Quick Cancelation and refund process during this covid-19 pandemic
by Tracy & Jeremy on 2020/03/19 12:22
My husband and I were going on a trip at the end of this month and made reservations through Priceline for a hotel. We found amazing, affordable prices upon booking. Due to covid-19 and isolation recommendations, we had to cancel our trip and reservations. The cancellation took zero waiting time and I was able to do it through their automated system in a matter of a couple of minutes. I was also given a refund that will post back to my bank in a couple of days. We have experienced wonderful service and reliability with Priceline. As first time customers, we are extremely satisfied and this will now be our go to for all of our future reservations.
Long time user... I’m done with Priceline forever!!!
by flying fish 2008 on 2020/08/09 07:01
I booked my hotel & I received a confirmation from Priceline. I used Apple Pay to book it but when u I got to my hotel, they said they were sold out. We were in Santa Barbara and nearly everything was sold out. Priceline (Booking) blamed it on the hotel $ the hotel blamed it on Priceline / Booking. Strangely, the hotel had a completely different credit card than what I used to book the room. I called Priceline and it took nearly 30 minutes to get though. Then they said they would have to contact the hotel to make sure I was telling the truth and that they were truely sold out and that I would have to call back in 30 minutes to see what they said (which takes nearly 30 minutes to get through) ...my night is just ticking away because of their incompetence. DON’T USE PRICELINE!!!!!! I’ve used them for nearly 20 years and I’ve had several bad experiences with them lately. They’ve gone way downhilll!!!! Terrible execution and horrible service!!!!
They can be great if they want to be.
by Tony Andrin on 2019/06/15 22:42
Priceline has for the most part treated me pretty good. They have had issues for when you need to call customer service to deal with a problem that you’re having or By accidentally double booked for triple booking to get a refund can be pretty hard. They can give you a real hard time about it. They usually make you call the hotel that you double booked and ask them if they could cancel the reservation for you because Priceline won’t. What I wish Priceline would or could add would be for us to be able to use our rewards numbers for the different hotels and car rental and air fare programs offered. If they were to do that I would not have any reason to use anyone else at that point and Priceline would be the only app I would have. Thank you More then 500 rooms booked
Long time customer, very disappointed
by Hairilicious on 2018/10/28 23:30
I have been using Priceline for YEARS. I’m a hairdresser and I tell all my clients to use them as well. It had always been my go to. Not anymore. About three weeks ago I accidentally booked my hotel for the wrong weekend and called as soon as I clicked submit, realized it too late! So I called customer care. The lady was sweet. She said that she email the third party company to see if I could change the date or have my money be refunded. Mind you, I didn’t want to cancel or my money back, just to change the dates. I was willing to pay the difference. I called on a Saturday at 11ish pm. She said I would hear something back in 2-3 business days. I called back on Monday just check that my request wasn’t being forgotten. The gentleman told me that I should hear something by Wednesday or Thursday. Friday came (day before the accidental reservation) and nothing. I called and they said that the company had not replied to them. I called Saturday and the gentleman that answered took my number and went into action and said he was going to call that other company and get them on the ball right away. He calls back and tells me that I will get an email in two business days. It has been over a week. Nothing. I have email customer service. And nothing. After using them for my hotel stays for so many years, I am deleting the app and taking my business elsewhere. I feel ignored. I was patient and I was nice.
Emergency 2 days before Christmas
by PenneeO on 2017/12/26 17:01
Booked a night at the GSR in Reno, NV. For my anniversary. When I got to Reno I couldn’t stay because of a death in the family. 2 days before Christmas, on my Anniversary and the hotel was 100% full with more people wanting a room. I figure if the hotel can rent my room then I should get a refund. The hotel manager tells me to call Agoda, who the reservation was made, if they agree to refund my money the hotel wouldn’t charge them to get a refund. I call the number the hotel gives me to explain the situation and ask that they agree to refund me my money when the room was re rented. Priceline says the hotel won’t agree and the hotel manager is saying they had a deal even before I booked a room and they will still charge Priceline even though the room was rented. Its a deal take your money and they split it with the hotel. Grand Sierra Resort blames Priceline and Priceline blames Grand Sierra Resort. The only reason I give them 1 star is because the app and review system make you select one to make a review.
Rating Trends
315,367,435,416,462,418,321,306,362,404,396,441,365,298,352,350,411,407,415,446,382,339,352,392,406,453,455,320,375,356,365,415,450,430,374,334,361,386,350,477,469,353,324,369,421,389,448,0,822,22,0,825,386,310,468,437,370,366,345,372,379,417,396,364,296,363,366,379,405,405,350,379,421,449,472,537,518,383,344,368,371,387,423,438,298,309,333,396,364,472
All Versions
4.0
528,500 total
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439,929
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54,358
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14,980
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5,686
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13,547
Current Version (20.1.1)
5.0
435,895 total
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375,702
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43,069
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9,442
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2,112
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5,570
Version History
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Keyword Volume Hits KEI Rank
rent my car
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Keyword Volume Hits KEI Rank
rental
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hotel
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Search Visibility
App name
priceline - hotel, Flight, Car
Description
Get exclusive app-only hotel deals, discounts on rental cars, and cheap flights all in one place, with the priceline app. Join millions of happy travelers who book great deals with us every day - download now! NEW - Stay more, save more! Unlock priceline VIP when you book and get our best prices on great hotels. Still need a reason to download the app? Here’s 3: 1. Access to exclusive hotel deals found only on the app. 2. Everything you need in one place - low-priced hotels, cheap rental cars and discounted flights. 3. Personalized, relevant hotel recommendations - we have the travel deals that matter to you. Our app is rated as Best App for Travelers by Travel + Leisure! SERIOUS SAVINGS You’ll save up to 60% off with Express Deals®. Seriously. Plus, you save up to 50% off hotels when you unlock priceline VIP. SEARCH, FIND, BOOK Finding the perfect one is easy as pie. Search by city, address or point of interest to book the most conveniently located hotels and rental cars. As you search more, we uncover even more deals just for you. QUICK & EASY Want to book in a matter of seconds? Our app features super-quick travel booking, especially when you’re signed in! We do fast well. rental CAR DEALS Hit the road with rental car deals on 22 brands in 28,000+ locations. That’s how we roll. CHEAP flights Travel across the globe with super deals on thousands of domestic and international flights across the globe. Pace yourself. TRAVEL BUDDY Easily access and make changes to your trip wherever you are with our My Trips feature. Need to check your booking on the go? Get all of your reservation and travel info right on your phone, even if you booked on your computer and even if you don't have service! My Trips works offline, too. Like magic. Our app has your back. And it’s watching your wallet, too. Download now! priceline is part of Booking Holdings, which includes leading online travel brands such as Booking.com, Agoda, Kayak & OpenTable.
Ganggg
by DcarrBaby on 2020/09/19 06:18
Loyal customer love them facts on bro 💰
1st Stay
by purple dragon 44 on 2020/09/19 01:08
Hoping for the best stay ever
Great app. Low prices. Easy to use.
by onewalkerwood on 2020/09/18 23:52
I have used Priceline for a couple of years. It has helped in so many different ways. When we are on the road or just doing a staycation it always comes through with a great hotel at a low price. The reviews are on point and are updated regularly, so there is no guessing if this is the right place or not. Thank you Priceline.
I like it
by skysky000 on 2020/09/18 23:11
I like Priceline’s savings but because you have to use an express deal to get a higher discount I couldn’t give them five stars.
Canceling is a nightmare
by Fluffymckitty on 2020/09/18 21:53
I had to cancel my reservation because of Covid exposure. The hotel was willing to give me a full refund, but since I made the huge mistake of booking through the Priceline app, I had to go through priceline. Priceline was somehow unable to contact the hotel and get it canceled. Now I have a credit card dispute to deal with because Priceline is too incompetent to pick up a phone. Priceline also does not handle their own disputes, instead they farm it out to a call center. All this trouble to save five dollars on a hotel reservation.
Affordable and Friendly
by Taofeek Bayo on 2020/09/18 19:44
Priceline comes in handy when u planning a quick trip and you have your budget ready.
I wish I could rate it zero stars
by Tyler_LA on 2020/09/18 18:28
This app, website , and company is trash. I booked a reservation for hotel and after I confirmed it back dated every thing a day. My confirmation said I booked it the day before I actually did and the check in date had already come and gone. Called Priceline and they told me there was nothing they could do because I booked it wrong. (Which is false). No help from the hotel because I booked it through priceline. My advice is just book directly with the hotel and pay the little extra money.
Wedding
by mjxdagoat on 2020/09/18 14:05
Priceline is awesome I always use it when I’m going out on a trip with my family and every anniversary date you guys are awesome
You just cant beat these discounts!
by kenyon505 on 2020/09/18 00:51
Such big discounts and they grow the more you book, its absolutely the best!
Renting a Car
by Double "D on 2020/09/18 00:33
Every thing went well with the way you book and get into the car thanks so much.
Great Hotel rates!!
by Muff15 on 2020/09/17 17:39
My go to App for booking travel!
Won’t work
by evilmaps on 2020/09/17 15:58
I’ve tried to use the app and even contacted customer service because it won’t accept payment and they couldn’t help me. I was very disappointed.
Excellent choices
by loherbe1962 on 2020/09/17 13:36
Always find great selections and pricing. Use this app often. Recommend
Great Key West Deal
by Eurodance2001 on 2020/09/17 03:05
Key West is pricy and I found a great deal on Priceline yet again!
Always the cheapest!
by dainjahh83 on 2020/09/16 15:42
Priceline always has the best deals. Hands down.
Loving Priceline
by dank0116 on 2020/09/16 10:15
Priceline has been great in upgrading our hotels as well as offering cars at better and better deals
New customer
by Jcrivera6971 on 2020/09/16 04:07
Looking forward
Excellent app
by Tinker game lover on 2020/09/16 01:15
This app is super easy and very helpful!!!!
Love the service
by enebrbxxdoe t on 2020/09/15 21:53
Always a pleasure to do business with this company !
Super connected
by To4tn8 on 2020/09/14 23:57
Very well integrated with the online version
A honest review
by Afghan-boy on 2020/09/14 21:24
I don’t recommend this car service. There is no guarantee that you will get the car you rented. They will not inform you if the car is not available. Instead they will show you some cheap cars, and will ask you to pay at least $500 as deposit. They have the right the cut off some money from your deposit after you return the car. DON’T GO HERE FOR CHEAPER PRICES BECAUSE THERE IS A REASON WHY IT’S CHEAP.
GOD LOVES YOU FOR THIS APP!!
by BLACCKBANSHEE on 2020/09/14 17:21
10/10
Our stay at the Fairfield inn n suites In Walpole
by tara n mitchell on 2020/09/14 02:34
The staff are so helpful and friendly they always are willing to go above n beyond to meet your needs. I would definitely recommend this hotel to anyone. The price u can’t beat. And the scenery is worth every penny. The rooms are amazingly clean. And we will definitely be back. Stayed 4 nights
Customer Service was Poor App is Great
by texansteve on 2020/09/13 20:41
Communication with the customer service agent was absolutely useless. Tried everything but he just could not understand what I was asking. App wouldn’t cancel the reservation and the agent couldn’t alter the pickup time caused by a flight delay. Answer if you need to cancel an open reservation just leave it and reserve another. I tried!
Booking for my husbands 40th birthday and our twins 19th birthday !
by JenLovesRich on 2020/09/13 19:38
Thank you Priceline for giving me the best deal for this special education. We are members to an expensive timeshare who supposedly give us the best rate on hotel deals but they could not beat the price you gave us. I want to make this the best trip possible for our budget and I appreciate your site for helping me . Do you have any tips for possible room upgrades or deals on shows? I would love to know! I can’t wait to do another review after our stay. We will be at the Mirage with two rooms 9/18/20- 9/21/20 with our three children, my husband, and I .
Good
by Ambz k on 2020/09/13 15:39
Love it hereHotel is a little rundown but pool is so warm kids love it
Best place to rent cars
by twsplace on 2020/09/13 14:23
They are always lowest price and highest quality
Booking made easy
by JessicaLeigh6996 on 2020/09/13 13:57
Great customer service and easy to use app
WARNING & BEWARE OR BELIEVE IT OR NOT it’s up to YOU
by Bherong on 2020/09/13 08:29
If i can give a NEGATIVE STAR i will definitely do it!!!... instructions in renting a car is not more visible that you should have this and that before you avail their CAR RENTAL (especially THRIFTY RENT A CAR ) they dont have a solution right away to deal with a simple problem, they’re really fast taking your hard earned money in your account once you click the BUY BUTTON!!! But incase of a simple problem cause by their NOT SO CLEAR INSTRUCTION, goodluck to your money to immediately get it back because they will try to make you wait for a certain days for your refund even though its not your fault and more ridiculous thing is they will charge you like $23.00 for not your mistake of being to cancelling your reservation. Because your money will be use first to something else before they will unsure refunded you!!!! Very upsetting and I’m writing this waste of time review for it wont repeat or wont happen to anybody else , especially nowadays most people are suffering financially because of the PANDEMIC, this company doesnt have any considerations or whatsoever understanding in this tough situation!!!!! Oliver of GG California
Data Robbers
by TurnHeading360 on 2020/09/12 23:18
They hold your credit card information in there database. Not cool!
Auto reservation
by Rabbitt 890 on 2020/09/12 10:06
Multiple log ins get you different prices.
Priceline
by Le'shae2 on 2020/09/11 21:10
I love priceline it helps me compare rates of hotels and always has deals at the best hotels. Great for local and vacation stays
Easy to use
by islamisthewayoflife on 2020/09/11 08:05
Best app for hotels
Stress free
by jsharoian on 2020/09/10 19:59
No hassle, no issues, detail oriented
Usually cheaper to cut out the middle man
by SOG Irish on 2020/09/10 19:20
The first time that I used Priceline, I showed up to the hotel to discover that they did not have my room available. The computer system that they use doesn’t work well with that of the hotels so I was informed. Thankfully, the AMAZING people at the hotel (Red Lion Seaside) hooked me up with a better room and gave me a huge discount for the inconvenience of Priceline’s folly. They also informed me that they could give me a better deal than Priceline almost every time. So I took their advice the next time I took a trip. I checked the price that Priceline offered, and then checked with the hotel itself. Sure enough, going through the hotel itself I saved around $75, sometimes more. So I have started using Priceline just to find the hotels, then I book through the hotels themselves. Works great! More often than not, you can get a better deal through the hotels themselves. The only exception I have found is their price buster deals. But I always double check through the hotel before buying. Credit cards give the least hassle. Debit cards have funds held for awhile before getting squared away so just be aware of that. Also, any cancellations, Priceline takes their sweet time returning your money. But please, don’t take my word for it. Go check out a “deal” with Priceline and then check the price through the hotel and see what you find. I’d say you’ll thank me, but how in the world would you get ahold of me to do that?! ;)
My stay
by rwburre on 2020/09/10 14:45
Of course we’re delighted with the system. Hotel excellent as well!!!!!!
Priceline
by iweote11 on 2020/09/10 11:44
You guys never fail me
Booking
by Goesdsm on 2020/09/10 11:06
So easy... and keeps track for me if all my bookings.
Very bad customer service in 2020
by Hulk 24 on 2020/09/10 05:56
If you planning to go in the vacation do not rely to book a hotel or a flight or a rental car anymore with priceline app or customer service over the phone because now all they care about to collect cancellation fee from you do you cancel my reservation without my authorization I’m having a hard time to speak with someone at customer service I’m deleting the app Book your hotel directly with the hotel you don’t have to pay anything upfront until you go check in Priceline is a scam will take your money and they will do whatever you want i’m canceling my credit card with priceline letting all my family and my friend know how bad their customer service and online services
Great service!
by bry bry and jess on 2020/09/10 05:32
User friendly! Strait forward. Easy to book flights. Will use again!
Great deals
by Sunnybrook239 on 2020/09/10 04:36
I always get great last minute deals using Priceline !!!
Guest name???? Really
by Profit of Vizion on 2020/09/10 03:56
Bought the room for the night and needed to change the guest name . Needed to change the guest name last minute...now I’m out $100 because of the “guest name”
I need my discount!!!
by Chubiringo on 2020/09/09 23:29
I Apply for the credit card to get $100 off in my fly and they approved me, but they didn’t give me any discount!!! 😡😡😡😡😡
Great deals
by mcsctccc on 2020/09/09 23:17
Love price line saved me bunches !
Very help helpful made it easy to extend my trip got good deals
by laranoosh on 2020/09/09 02:33
They
Beware - A “Confirmed” reservation with Priceline is NOT really confirmed!!
by Me123345678900001 on 2020/09/08 23:27
Beware!!! A reservation on Priceline is NOT guaranteed!!! Here is my experience: I booked a hotel on Priceline and thought I had found a fair deal. My wife and I drove over an hour to the hotel based on our confirmed Priceline reservation. Note that my wife was not feeling well tonight. When we arrived at the hotel, we were told that they were full and would not honor the “confirmed” Priceline reservation. I called Priceline - they said it would be OVER 2 HOURS before I could speak with anyone. By the time we arrived in that city, all other hotels had also filled up and nothing was available. We had to reserve another hotel - ANOTHER HOUR DRIVE away... for nearly TWICE the price. It was past midnight by the time we were settled in our hotel. Thanks Priceline. The following day, when I was finally able to get a hold of someone at Priceline, the representative didn’t speak enough English to even understand why I was having a problem. Just wanted to let you know before depending on Priceline for your reservation... especially if you have a family and are depending on having a place to stay.
Prices
by Unitedfront2020 on 2020/09/08 22:03
Love this App Good prices and nice room to pick from
Great for family vacation!!!
by kinareimers on 2020/09/08 18:21
Very cheap and easy to book😎
They don’t have COVID-19 hotel policy cancellation
by Erbastida on 2020/09/08 17:16
Terrible experience with customer service, they won’t resolve any of your reservation issues, they are strictly saying “we understand your concerns but...”. It doesn’t matter if it’s by phone or by chat, they are well trained to not help you on anything. Update based on developer's response: No, I don’t want to address my concerns in Twitter, I already tried phone and chat .
I love Priceline
by dmc1956 on 2020/09/08 15:24
I’ve been using Priceline for years and I always get the best deals! Always!!
Terrible experience
by Yauheni Chudzilouski on 2020/09/08 14:34
Booked a hotel through the app. Got a confirmation email and was charged. Arrived at the hotel late night and was informed that there are no available rooms. No apologies from Priceline, no compensation. Terrible experience.
Great app
by cooooddddduyyyy on 2020/09/08 10:27
Great
Don’t do it !...
by B Utthurt on 2020/09/07 20:05
Do not deal with Priceline under any circumstances! I overpaid for a room that was definitely not a 4 star , they will not listen or do anything to help you . Avoid it like it is the virus ! Use any other site the fees are outrageous and you get nothing from using their app . BUYER BEWARE
Great app with consistent savings
by wjott3 on 2020/09/07 19:03
Great app with consistent savings and detailed info on hotels. The deals on here where you don't choose the actual hotel can end up putting you in a weird hotel though, so I'd stick with choosing the specific hotel you want.
Priceline Rocks!
by JohnnyontheSpot69 on 2020/09/07 18:43
My husband and I have used Priceline for several years. They always have top notch deals! We’ve used them long enough to become Priceline VIP members and I am beyond impressed with the perks that come along on with being a VIP. If you have any issues with your reservation Priceline has representatives available 24/7, they are more than helpful. I’ve used other discount sites in the past and they are second rate in comparison. If you travel a lot or even looking for an overnight deal, I highly recommend Priceline. *** Tip:If you need a room and it is after midnight Priceline will accommodate; there is a prompt for that as well. I have run into issues using other sites when it is after midnight as they do not have the same advantage.**
Great
by amyjoelle on 2020/09/07 16:51
Love it
Years
by Jage 1 on 2020/09/07 11:59
I’ve been using priceline for years and I always seem to come back to it yes I have had some Issues but they’ve always corrected them quickly great site great rewards the credit card is awesome to
Inaccuracy leads to more $
by tamera jacksonalvaro on 2020/09/07 09:55
I have booked 41 trips with priceline had seven badges $98 worth of savings now my account says 19 trips $22 worth of savings and six badges I've been trying for weeks to rectify with your research and management team. To no avail, Why is it so hard for you to give me the discount I already paid for an established with you? I have been waiting for weeks For a response for acorporate bank account for motherly blessings care That has been ignored time and time again. Apparently you don't care for people who show patronage and loyalty apparently my account doesn't care or someone would've fixed it by now!
Charging card
by Love Jaymee on 2020/09/07 01:04
It should not charge my card unless the option is 100% available
Can’t turn off Promos & Deals notification
by hbomb7 on 2020/09/06 18:33
Under Notifications, I am not able to turn off the Promos & Deals notification - every time I toggle it off, it automatically turns back on. I don’t want to completely turn off notifications, so please fix this. The app is alright, otherwise. Thanks. * Review Update - 9/6/20 *: Dear Developer: Your response to my review doesn’t make sense. I don’t have a trip number. Please re-read my review - there’s a notification toggle bug in your app that needs to be fixed.
Bad
by on hold forever on 2020/09/06 17:57
No customer service, will go back to hotels.com
Long time Negotiator
by xraymims on 2020/09/06 16:43
Always get what I paid for.
Disappointed
by ELIASECHAVEZ on 2020/09/06 13:15
I made a last minute reservation and wanted to cancel and get a refund but I can’t because everything is final customer service wasn’t very helpful Will never be using this app again
Paid in advance and no hotel stay- Marriott in Sioux City
by Saddened in Sioux City Iowa on 2020/09/06 04:24
I
Bad experience
by kelly0043 on 2020/09/06 04:08
Drove from Arizona to California with my 4 month old only to find out they made the mistake and over booked a hotel I was supposed to stay at. I ended up having to turn back around the second I got to my destination and head back to Az. Ridiculous how that can even happen. I will never use this again
You found a hotel!
by Blake-707 on 2020/09/06 02:02
You found a hotel for me! Saturday last minute.
Easy
by Gym & Pandora on 2020/09/05 19:21
Easy Easy
Alford
by A. Alford on 2020/09/04 21:38
App easy to use and anyone can navigate thru it!
:)
by jayjay20011985 on 2020/09/04 20:48
This app is easy and guaranteed low prices hands down best app to book ur flights hotel and car rental
😁😁😁
by tosha7.0 on 2020/09/04 19:43
Love it. Always got the beat deals
Looks good
by BoB Pom on 2020/09/04 19:36
Good
Frustrated
by Augi Bacolor on 2020/09/04 14:56
Wife was booked in a flight and was canceled for some reason cause when she arrived to check in, her ticket could not be found. Had to purchase a ticket again for the one way cause the only thing in the system I’m for the American airline was her returning trip. There should be some kind of compensation.
Yes
by Jarob1992 on 2020/09/03 21:02
I love it
I used to love Priceline
by BigBullz64 on 2020/09/03 16:38
Now I’ve had 3 bad experiences using this app. Last two have been Priceline’s Credit card being declined at the last 2 out of 6 hotels I’ve booked. Then the hotel will book me a room but at a much higher price. Priceline’s customer service is pretty poor as far as getting things straightened out as well. Too bad because I used the app about 3x a week for work travel.
Cheapest deals
by 12353535 on 2020/09/03 14:32
Priceline gave me the cheapest price than other cites for hotel in New York
Up charge
by EppyJr on 2020/09/03 14:28
I booked one of their flash deals where you paid a certain Dollar amount and they pick one of three hotels. My reservation came back not confirmed and they charged my credit card and had to issue a reversal.I contacted priceline and they advised me that the availability has changed and all three of the properties had no rooms available at this time. I then went back to the site and they were still showing that deal available but marked the price up, I then tried it again and got the exact same hotel that I was told it was booked up the first time. What a scam, just a way to get more money out of you.
Best way to travel
by jay🇲🇽 on 2020/09/03 07:11
You guys are the best!
Love love love
by Charismaticalien$ on 2020/09/03 06:17
Love this app!! Always has the lowest deals! Even on holidays!
Really good morning
by angry bird h8r on 2020/09/03 04:59
Tnx pricelne
The more you use it, the more deals you get
by alexiisbabyy on 2020/09/03 03:54
I’ve been using Priceline to book all of my stays for years and I swear the deals keep getting better :)
Booking trips and making reservations
by gregory and girl friend on 2020/09/02 17:39
ilove priceline.com it makes it simple easy and always a great savings you can’t go wrong with priceline
Best Reservation App
by kdove0304 on 2020/09/02 14:33
I have 4 or 5 different hotel apps and Priceline always has the most hotel listings at the best price over the other ones by far! Please keep up the good work!!
Priceline Credit Card
by naz2021 on 2020/09/02 07:50
I got the offer to apply for the Priceline Credit Card for the purchase to get a statement credit. I applied for the card and got approved. After that it wouldn’t allow me to receive the credit. Had to pay full price. Called customer service. Someone answered but wouldn’t talk. Call was connected. Didn’t receive any help on my issue. Never using Priceline again!
Great deals
by quasar08 on 2020/09/02 00:51
I never have a problem when booking for the lowest price on priceline
Recieved a hotel I was date raped in couldn’t get my reservation cancelled.
by Eckerina on 2020/09/01 22:05
I was excited to try express deal only to be disappointed. I’ve stayed at the hotel it chose before and it was hot and I had a terrible experience. I was date raped in this hotel called Priceline and the Hotel, no one listened to me. I had to tell my gf what had happened. We couldn’t afford to get a new hotel. Offered to pay more or take a downgrade. Everyone said it was under contract and NOTHING they could do. Deeply disappointed.
Frustrating
by beankristen on 2020/09/01 19:18
Went on laptop and wouldn’t let me secure flights. It kept kicking me back to start. Had to download app on my phone as “customer service rep”(ha!) couldn’t help. I sure feel sorry for older generation who may not be so tech savvy with phone apps. Pretty sad we live in a world where human help no longer exists. At least not with Priceline.
Priceline came to rescue!!!!
by chellebelle1107 on 2020/09/01 15:01
We were staying at a hotel which we were really paying too much more; a very nice man in front of us was paying $10-$15 cheaper than we were. When he was leaving we saw it and asked him how he was getting his room so much cheaper. He informed us that he was using Priceline and Wyndham rewards. That night Priceline got us our room for $41 instead of the $60 we were paying before!! Thank goodness we heard about Priceline because we’ve been saving ever sinceI would recommend PricelineTo my family and friends in a heartbeat. I know we will definitely be using Priceline for every vacation from now on! Thank you Priceline for saving us money and our time! We love this app too!!!
Meet the jetsons
by ruth hemsberg on 2020/09/01 07:42
Can you say ahead of the times this app does everything and does it with absolute ease at no point does it get complicated to use or understand I am truly impressed and awwed by the quality of this app it is truly from the future bravo Priceline bravo
App
by vlh9290 on 2020/09/01 06:14
Love it💕
Awesome
by rose7225 on 2020/08/31 21:52
Love the great deals
Great deals, love Priceline but app can be difficult to use.
by every nickname says taken on 2020/08/31 05:25
Often the app does not allow you to go back to previous screen.
Wrong area booked!!!!
by alfinch22 on 2020/08/30 22:35
Can’t figure out how to cancel
Confused
by StacieDPT on 2020/08/30 18:12
It’s very confusing when you purchase 2 one-way tickets to know how many tickets you are purchasing. Consider changing this
Done with Priceline/Booking.com
by josie511 on 2020/08/30 01:38
Downhill...downhill.. Downhill! Deleting my 3 accounts (business #1, #2 & personal) and giving my business to Hotels.com/Expedia. Misleading “corona” message had me believing I was booking a refundable room! NOPE! I saw it right away on app. Confirmation, and within seconds I was on phone with Priceline. While on line, my crew informed me they were delayed in Delaware and were not gonna make it to Mass. the next day! Had to eat the night’s stay even after deciding to go up myself ahead of the crew to check job site with my daughter for a few days vacation... why not, I figured, I already paid for the room. Well, I couldn’t even , get to hotel due to detour! Would have had to park my car & walk to the hotel!!! WTH!!!!!??? I stayed elsewhere. What a joke! I can totally understand issues with traveling & corona precautions.... but this was something else entirely! Deceptive! Plain & Simple! Priceline, you just lost a good customer!
This is a miracle!
by bigred77302 on 2020/08/29 23:38
I can’t believe how easy, fast, and affordable using this app has been. It has literally saved me! Thank you.
Great deals
by jdonkkk on 2020/08/29 13:36
Got a great deal along with promotion coupon which made it totally worth the stay
Mr and Mrs
by Queen Knuckles on 2020/08/28 21:36
Easy to book, very affordable
Always the Cheapest
by David D'Ambra on 2020/08/28 17:32
I’ve been using Priceline for many years and will continue to. They are always the cheapest and they have tons of options sms a very easy to use interface.
Awesome
by Awesome tuolnbh on 2020/08/28 16:42
We love the hotel and the price
Once again Priceline. helps make my traveling easier and less expensive.
by California.CA on 2020/06/06 12:28
Maybe I should have given 4 stars for helping me find a good low priced hotel in Amsterdam because when I first started searching I found it very hard to sort through all the hotel choices and all the many locations and areas of the big complex city. Priceline gave me so many choices it was a bit overwhelming, and their map feature didn’t work very nicely or easily on my iPad. If you wanted to zoom out a little, suddenly you would have a map of all of Europe! So it took me some time to first figure out where roughly I wanted to be, and then used Google maps to see how far walking distances were to the train station and to museums or parks I wanted to see. But once I did that, Priceline helped me find a hotel with a nice big room with a big sliding door to a sunny patio balcony overlooking nice trees. Getting my second unexpected night here was very fast with Priceline and at same great deal as first night. Highly recommend PL to friends, and like any website you get better with it the more times you use it and know how to better use it.
Honestly Awful Customer Service
by youmanme on 2020/07/02 20:40
I am 19 years old. I’ve booked several hotels. Some I’ve been able to use others I was too young to use. Because some hotels require 21 years or older most apps will tell you this before booking. Well if you’ve ever used this app you know that using an express deal it doesn’t tell you the age requirements, the hotel at which you’re staying, or anything but the rating and a general location of the hotel. Well I am now out almost $300 because of this. I talked to the hotels and they told me that Priceline will refund me. It’s been a full week and I’ve yet to have anything close to a refund. Everytime I’ve called the customer service line it’s a two and a half hour wait. They give you the option to be called back and of course it’s either at an inconvenient time or they never call back. I’ve called over 30 times and yet have talked to anyone. You also can have a online chat with them, in which three different times they have ended the chat on me. Then the third and final option is to go through text message. That took two days to get back to me. Then guess what? They never answered me back and when I asked if they were still there I got the introduction message sent back. So basically they ended that too. Like I used Priceline because I thought it would be a good app. It looked great. But I’m highly disappointed. There are more than enough way for you to get a hotel room other then this app. Sorry Priceline, but you stink. :(
Usually cheaper to cut out the middle man
by SOG Irish on 2020/09/10 19:20
The first time that I used Priceline, I showed up to the hotel to discover that they did not have my room available. The computer system that they use doesn’t work well with that of the hotels so I was informed. Thankfully, the AMAZING people at the hotel (Red Lion Seaside) hooked me up with a better room and gave me a huge discount for the inconvenience of Priceline’s folly. They also informed me that they could give me a better deal than Priceline almost every time. So I took their advice the next time I took a trip. I checked the price that Priceline offered, and then checked with the hotel itself. Sure enough, going through the hotel itself I saved around $75, sometimes more. So I have started using Priceline just to find the hotels, then I book through the hotels themselves. Works great! More often than not, you can get a better deal through the hotels themselves. The only exception I have found is their price buster deals. But I always double check through the hotel before buying. Credit cards give the least hassle. Debit cards have funds held for awhile before getting squared away so just be aware of that. Also, any cancellations, Priceline takes their sweet time returning your money. But please, don’t take my word for it. Go check out a “deal” with Priceline and then check the price through the hotel and see what you find. I’d say you’ll thank me, but how in the world would you get ahold of me to do that?! ;)
Not to be trusted and does not honor sales
by Peter knuckles on 2020/04/30 12:06
When you purchase something online or by phone you have a trust that the purchase for good and services will be honored by the company taking your money. And when a company dishonors that trust by taking your money but then not providing the services or goods promised, most people would consider it fraud. Priceline took payment for airline tickets and then refused to refund that payment when the flights were cancelled. Seems like an easy response by a respectable company to send the money back, especially since it was no fault of the customer that the service wasn’t provided, but Priceline has chosen to keep the money. They claim it’s because of the Coronavirus and a lack of employees to provide the refund. There are literally tens of millions of newly unemployed people that could be accomplishing the job Priceline refuses to complete. You can use this app and pray things go well and you are provided the service you’ve paid for, but know that when things don’t go right, and sometimes they don’t, Priceline will not respect you and honor the trust you’ve placed in them by sending them your money. You’ll be gambling your money on a company with no honor. Priceline has since asked to “revisit my case for review,” standard response to make it look like it cares. I HAVE CALLED DOZENS OF TIMES TO REVISIT MY CASE! The only thing Priceline should be reviewing, is how it treats customers. Refund the money you owe.
Thieves
by zwerry on 2019/08/03 14:12
I have been a loyal customer sense 2010, recommending their services to my friends and family. Over the past two years that has all changed . This is the 3rd time priceline has taken my money without giving me a service, leaving me with nothing. Priceline has pretty much screwed me over for lack of better words. On more than one occasion Priceline has had deals on there website and app that are not actually available, yet they they have charged my card leaving me with nothing now I have to wait 8-15 business days for my refund to be processed. Not only have they blamed me for not using a credit card next they blame the bank and I will be seeing my money back to me in enough time when all reality they need to take responsibility and update her apps they don’t have offers that are outdated. Not only will they Blame you for using a debit card but they will also blame your bank or the hotel before even beginning to take responsibility. When ever I have called there costumer service, they just blame blame blame, and do nothing to fix the situation or make it better, THEY DO NOT CARE ABOUT THERE CLIENTS. It’s not my fault I used a debit card it’s not my banks fault for having to refund MY MONEY it’s Priceline’s fault for having a deal that is outdated and still taking my money..I’ve given priceline so many chances but this is the last straw and stay away from Priceline. They have lost a loyal customer.
Horrible Customer Service
by DPhillips88 on 2018/01/10 17:00
I have used Priceline regularly for the last few years, booking hotel rooms through them several times a month. When there are no issues, they’re great, but the times there are issues make it unbearable. I booked a hotel using the app based on it being in a specific location, and being able to get a suite with a kitchenette at a great price. Once I received the confirmation, I realized that the hotel was located approx 20 miles away from where they showed on the map, and I had a reservation for a standard room. I was told by hotel employees that they had contacted Priceline several times regarding the incorrect information, but they had made no effort to change it. So after my family drove nearly an hour out of our way to stay in a room smaller than I had intended, I let customer service know about the incorrect information and requested a refund based on it. After a few communications with different CS reps, they have yet to acknowledge that the information was inaccurate, accept responsibility, compensate me for my inconvenience or correct the info on their site. They are intentionally deceiving their customers. Priceline’s entire purpose is to curate travel information to simplify the process for users. If I have to use other sites and apps to verify that their info is correct before using them, then they are useless to me.
Long time user
by Old Timer 1958 on 2020/06/22 02:42
I have been using Priceline for about 18 years. When I changed my email address I lost about 16 years of my history. Once you learn how to use the app and the difference between naming your own price and taking an express deal it is very easy to use. When your name your own price or using express deal you need to zoom in on the map to the area where you want to stay. I was a little unhappy with my history went away because some hotels would reveal their name in the express deal offering if I had stayed there before. In some cities a hotel will charge a resort fee when they really not a resort. Most of the time this is revealed before you make the final purchase in the express deal option. If you are naming your own price or selecting an express deal I consider the addition of a resort fee to be dishonest and deceptive business practice. Since the introduction of the express deal option I find it harder and harder to get a further discount by naming my own price. I work in the travel industry so I most often use priceline for hotels.
Don’t stand behind their service.
by AmberR89 on 2020/06/29 11:27
I have used Priceline for years and all over the world. I use to be pretty happy with their service and trusted their company and ratings. I recently rented a 3 star hotel in Alabama. The hotel was rundown, the customer service was terrible and the shower in my room didn’t even work. I tried to tell someone at the hotel about the shower but there was no one at the desk. I waited 15 mins. There was only a sign that said they were gone. This is was at 10 am and their check time is 11 am. I called the hotel and Priceline about the situation seeking a refund, since a shower is a basic necessity at a 3 star hotel. The hotel lied and acted like there was no sign, even though the sign was a hard sign with a base, which means they use it all the time. Then they lied and said the shower wasn’t broken. It was a simple shower easy to figure out. It just didn’t work. Then Priceline said if the hotel wouldn’t refund me they wouldn’t. Even though my card is charged by Priceline not the hotel. Basically they are saying we will do nothing to protect our customers or stand by our service. I was saddened that after years of being a loyal customer with no complaints that they could do nothing for me. I don’t know that I can trust Priceline anymore.
The best service EVER !!!
by awfuladvertisement on 2019/06/20 22:34
So I tried to book with Kayak , I tried to book my flight with TripAdvisor, and a couple others. Those two gave me the biggest runaround. TripAdvisor especially. They called me after I tried to book and said there wasn’t any flights at that price but could put me on a spirit air flight for the same price. Now I’m an American Airlines guy myself , or if flying over seas like this time , I will fly Japan Airlines or Korean Air. I said no thank you , stick that spirit air and I hung up. One last try , just one last try. I downloaded Priceline App and booked my flight in under ten minutes with no hassles and the price was like a hundred dollars cheaper. Same schedule and same airlines from TripAdvisor. Oh yeah and the guy from TripAdvisor told me in order to fly American Airlines it would cost over twelve hundred dollars. Nope , it was around a hundred dollars cheaper. Priceline flights ... Best Service EVER !!! Thank you Priceline. My flight to the Philippines is all because of you.
Ripped off on hotel bid
by Debrabully on 2019/02/21 16:53
Bid on a 3 star minimum hotel in Orlando, placed a $275 bid and was placed in a Holiday Inn that was seedy, dirty, old and outdated. The room was dirty, body hair in the bathtub, stains throughout the rooms carpet, mold in the shower/tub gout and the hair dryer was broken. I emailed Priceline immediately when we got in the room, they didn't reply until a few days later. They replied that the hotel gave us free breakfast so that was the compensation accepted for the dissatisfaction for the room. The hotel text me asking if we were happy and I told her we weren't and explained the problems in the room, she text that she couldn't refund some of the room charge because we booked through a third party/Priceline so all she could offer is a free meal which we didn't use because it was a breakfast buffet at TGIF, gross. We spent with tax and fees over $300 for one night in a maybe 1 Star Holiday Inn when we were "guaranteed" a 3 star minimum room before bidding. For that money we could have stayed at a nice Disney resort which was the level we were expecting because of the 3 star minimum we paid for. Customer service was not willing to do anything to make this right so we will never be using Priceline again and will continue to tell everyone we can about how we got ripped off by Priceline.
Easy Interface - Great Prices - Great Customer Service
by IllinoisCountryBoy on 2018/03/11 23:20
I can’t say enough good about PriceLine and the App. I have used the service numerous times, so my review is based on all of these experiences. I alway check other sources for deals and I always find the best deals on PriceLine. I have used it for business and personal vacations. But what made me actually write this review rather then just rate the app, was my recent experience with their customer service. In a rush to get a reservation done while sick and mildly medicated, I accidentally made the reservation for the wrong dates. I needed it for a week later. Once I realized my mistake, I called PriceLine directly from the app. The service rep (wish I could remember his name) was professional and friendly. He contacted the hotel for me and confirmed that they could cancel the reservation for me (it was a special deal that was supposed to be non-refundable). I received the cancellation notice seconds after getting off the phone. PriceLine went the extra mile for me, and that is why I am writing this review and gave them 5 stars. Thanks again PriceLine.
Horrible Customer Service
by 🤡🎃 on 2018/06/29 08:37
I’ve gotten a great hotel on this app, but every other hotel I’ve gotten has sucked. Don’t do the express deals if you’re going to use the app at all, they’re never what they say they are. Even the guest scores are unreliable because somehow it shows they rated it well when the review they’ve given is something along the lines of “horrible customer service” “my car was broken into” “bed bugs”. When I tried to contact Priceline about a problem with my card, they insisted that the hotel would accept a card with any name on it for incidentals. The card I booked the room with had been stolen and they were saying that I wouldn’t have to show them that card, or even a card with my name on it, just any card, even after telling them that I have seen many reviews in which people were turned away for just accidentally leaving out their middle initial for the reservation, they just repeated that any card would be fine. I then asked if I could be refunded the money I bought the hotel room with so I could put it onto another card I could show the hotel, they copy and pasted the hotels refund and cancellation policy and ended the chat.
Horrible Service, Deceitful practices!
by jvaldivi87 on 2018/07/07 18:55
I bought a first class plane ticket, my credit card was charged and my flight status was booked. A month later (3 days to departure) the airline informa me that Priceline has cancelled my reservation and if I show up at the airport they won’t let me board. Called Priceline 13 times, I kept getting transferred and then their reps would just hang up on me while I waited. Then someone told me it was fixed, but on the return leg of my round trip, the airline tells me I was downgraded from first class to economy and made me pay for my bag. Again called Priceline and had to pay long distance rate and after 14 minutes on the phone the incompetent rep could not help me, I chose to pay for the bag so that I wouldn’t miss my flight because I had to show up for work the next day. Now I am giving Priceline another show, I tried booking a flight twice, the app gave me an error “unable to book but here are other amazing deals.” It didn’t book my trip (my flight does not show up in the My Trips section of the app) however I have two $1,200 charges on my credit card. Now I have to waste another 3 hours of being transferred with a dozen Priceline reps until someone is able to help me.
Express Deal Disaster/Avis ATL
by JJay80 on 2020/06/08 10:20
Very bad experience with renting a car through the “express deal” which wasn’t express at all! The system selected Avis as the provider and it was a complete and utter inconvenience! The line was 2 miles long! I had an appointment to make of which I flew in from NYC for. I called Priceline and asked if I could cancel the reservation and book another one through them with another rental provider. I explained my situation and how important it was and they said that they could NOT cancel it because the deal I chose had no cancellation. So basically, it was either stay in line and miss my appointment, or go to another counter and take the loss with the express deal that I could not cancel. Let’s just say that I made my appointment and loss almost 60 bucks. That was my 2nd experience with Avis and they both were absolutely horrible. Not only do they pick your car for you, but they are slower than time itself. I NEVER want to see that counter again. Priceline was very unreasonable in this situation being that I only wanted to cancel...only to rebook through them. Instead they just took my money and said “your loss”. Not cool at all.
Flights -5; Hotels- 4 and Car Rentals - 1; CS- 1 in Car Rental Issues
by Ladyjktn on 2017/12/13 14:47
I use often. Majority of the hotels have been great. Flights have been great! Car rentals have been several issues! In July 2017 car rental issue, I booked a car for Atlanta to pick up after my flight. The car rental place double booked cars out & there was no car... was on the phone with Priceline for over 3 hours of them trying to locate a rental car, why so long you ask - they kept putting me on hold for over 45 minutes at a time then switch me to different CS people. I was supposed to have been at my destination at 10:00pm and finally out of airport rentals at 10:30pm they placed in a 5x’s the amount I had originally booked a car for! They never reimbursed as they promised! I had a 3 hour drive to my destination, NO Priceline CS failed hugely! In May 2017, car rental issues in McAlester, OK. Car Rental issues in August 2016 in McAlester, OK. I don’t advise renting a car from Priceline.
Don’t use Priceline! They are a fraud!
by everydaytraveler on 2019/06/26 16:41
I was using the app and it has a glitch. I selected the correct days at a hotel that I was already staying at. We wanted to extend the stay one extra day. I went through the process and selected the same hotel. Everything processed and a confirmation was sent. When I reviewed the confirmation it had the wrong date. The date booked was the same day that I was booking it instead of the next day. Also, I was booking this at 8 pm at the hotel. I called customer support instantly. They said they have to talk to the revenue manager at the hotel. Then I talked to the hotel and they said good luck Priceline screws everyone over period. I spent that evening and the entire next day trying to get it fixed. After hours and hours of frustration and talking to customer service that can barely speak English they said TOO BAD! Hmmm. So they are telling me because there is a glitch on their end that it is my problem. They said it was my fault because I used their website. This is unacceptable. After read all of the negative reviews I wish I read before use long this incompetent service that will rip you off. It was total BS! Do not use this app or website!
Some Bugs to Fix
by Spopish on 2018/03/10 18:51
Their customer service is less than helpful. -I booked a hotel using the Name Your Price feature in the app for what I thought was the following night because we were driving home from our trip the next day. It charges your card right away, so I assumed everything was alright. After hours of driving we got to our hotel (that I thought I booked for that night) and the less-than-friendly front desk attendant said our reservation was for the previous night. I double-checked my app, and sure enough, it was booked for the previous night. I was sure I entered the correct dates when I booked. I think there was a glitch in their app. When I called Priceline to see about a refund, they were sympathetic and said they thought it was funny that the app let me book the room after midnight. When the customer rep tried to call the hotel, the hotel wouldn’t answer. Priceline wouldn’t give me even a partial refund. How often does this happen? How much money is this company making off their app glitches? I wouldn’t use this app. I guess the old adage of talking to a person is best in this situation and I think that’s what I’ll be doing in the future.
Former Green Beret, 3 Tours Vietnam
by fuqaho on 2019/06/20 04:28
I booked my flight accidentally hitting the book flight key and then realized it was for the wrong month. Contacted Priceline and they were happy to assist me in calling both Frontier and Spirit Airlines and cancelling both round trip tickets while I was on hold. I was sweating it out but they came through for me cancelling both non-refundable tickets. I book through Priceline all the time and get the greatest deals after searching for a couple of days for flights that fit not only my budget, but also the times I want to go, plus non-stop. Furthermore, I just booked a full size vehicle through the express deal for the price of a compact. I checked out all other sites before and Priceline is the most reasonably priced, courteous customer care professionals, and most helpful of all the other sites. If you do go through Priceline, and listen to me, you’ll save time & money! “I can assure you, you won’t be disappointed!”
Getting better
by Nowimready2 on 2017/09/04 10:13
I've been using Priceline for 15 years. Express Deals are a great way to get into a moderate to fairly high end hotel for great prices! I had 1 issue a few months ago. I had driven with moving truck to move my daughter into her apartment. I was focused on moving her and didn't make hotel reservation for me. Finally, at 11:50 pm, I'm making reservation from my phone. By the time all was confirmed, it was after midnight and the reservation had automatically changed from the Friday night I existed in to Saturday night with no way to change it back. Done deal. I was exhausted from moving all day. I spent an hour and a half on the phone to the Philippines finally getting refunded but no place to stay Friday night. That sucked, but the hotel front desk gal (who got a raving review) offered me a blanket and pillow to stay on a couch in the lobby!! Beware scheduling a reservation around the midnight hour!
Pretty good but room for improvement
by rabbit fox on 2019/04/01 12:00
I have used this app a bit and mostly everything is great. The only problem I have had though was that when you filter for hotels that are pet friendly you shouldn’t get to the hotel and have to beg for them to let you stay. I took my dog on a road trip and the first stop was after 15 hours of driving. We were exhausted and ready to go to bed, but when we got there we had to beg them to let us stay which thankfully they made an exception since I was able to show them where the listing showed them as pet friendly. That was stressful, but I was willing to let it go and call it a fluke until it happened again the next evening on the next hotel stop. Fortunately the lady at the front desk also took pity on us and allowed us to stay, but we have to sneak her in and out to use the bathroom and leave the hotel so the other people who work here won’t know she’s here so again very stressful. Please make sure that if you are assigning a hotel to someone looking for pet friendly that it actually is pet friendly
Don’t waste your money or stress, this company is bogus.
by J Rocko on 2019/04/01 11:20
I booked several times through them, and twice now they have failed to complete my reservations, I just had to pay twice at the same hotel, luckily the front desk ladies were nice enough to match the price, Priceline constantly gave me the run around after wasting an hour and a half, I finally just said enough, I’ll let my bank deal with you jokers, not worth the time or effort, if you find a good deal online 9 times out of 10, show the hotel they will match it or come close. Delete this app. To the developer who responded... It wasn’t a rejection, your systems failed to correctly place me even after I paid, front desk said there was a woman waiting in her car all night because of the same issue, take better care of people that’s all I can say pal, I don’t use fakebook or any social media, so I will respectfully decline...on a side note, when I disputed the charge through my bank(since your people gave me the run around) my claims department said they get more disputes from Priceline than she has ever seen, so I’m sure you are well aware of your shortcomings, I have nothing left to say on the matter, good day.
App woes
by Low Shoulder on 2019/07/06 14:13
Chose to use PL due to name recognition although other discount sites were priced about the same. Round trip Delta to destination Spirit from destination. The app failed to reserve our seats on delta and we assigned the last four seats on the back row. While in route the app does not indicate boarding gate, but emails changes which for this trip changed twice. Atlanta airport is spread out, and we just happened to check departures and noticed 30 minutes before boarding that our gate had moved from A19 to F9. No email from PL...... until we were boarding. Day before returning we received an email to check in on Spirit Air tried several times to check in, but never received confirmation. While checking in we noticed that if you wait until your flight Spirit will charge extra for checked luggage which is $40 per bag(x3), then we were charged $16 per seat (x 4). As of two hours after “checking in” still had not received our boarding passes and seat confirmations. Flying Delta, Southwest or United would have cost about the same plus the apps for delta and United seem to work very welll. Do not trust the PL app if you do not fly regularly.
Am in a Love/Hate relationship with Priceline
by KPI/CIB on 2019/07/13 14:09
I have been a loyal Priceline user for well over 10 years. I probably book from 50 - 75 rooms per year and every time I book, I fear that something about my trip might change. Priceline is super inflexible. Actually, they are kind of Bi-polar with a heavy bent toward inflexibility. On a rare occasion, I have been able to reschedule a room, or cancel a trip that has been changed, but for the most part, if something changes about your trip, just plan on no refund, no changes. It’s kind of like playing Russian roulette, but with four bullets in the gun. The other thing is that their prices used to beat anyone on the internet, and the bidding process worked wonderfully to get the best rate available. Recently, not so much. Prices are pretty much in line with almost every other company out there. So, if you like gambling with your money or if you are 100% sure nothing will change about your trip, then I would still use Priceline. But if there is even a small chance something might change, I would recommend someone else.
Worst app ever and hasn’t changed in years....
by sunpaw17 on 2019/08/16 00:32
Whenever you have stayed at a hotel, the app gives you deals to stay again and again, but it doesn’t let you do anything but accept whatever room they may have available for that deal and not any other room! “Room is guaranteed to accommodate 2 adults”. Ummm? So what about families? And WHY CAN’T I BOOK A DIFFERENT ROOM?! If you select the ‘choose’ button it takes you straight to a check out screen... great... I want to pick my room!! I need it to fit 5 and a lot of rooms don’t do that. I’m not just going to book. So I have to go to your website or better yet... NOT YOU. To book the room I want. Been like this for years... no one else complained?! I doubt it. Now your app is deleted, thank you for wasting my time yet again. Like the last time I paid for a whirlpool sweet and you just told the hotel I paid for a king and had to pay the hotel more money when I got there for it when I already paid you an extra fee over the regular king room for it. Sounds like it not uncommon and you are another apathetic business out there just waiting to scam others out of their money.
Nightmare
by stan_butt on 2019/07/20 15:20
Oh if I could only give this app zero stars. I had a terrible experience attempting to book my honeymoon, of all things, through the Priceline app. I was told time and time again the flight I chose was unavailable and sent back to choose another flight, when in actuality Priceline was attempting to charge my credit card. I received no confirmations, no emails telling me there was a problem, and I never even reached the final step of booking. It wasn’t until my credit card company contacted me that I was notified of any attempted card activity. Priceline customer service insisted that the generic error for the app is “flight unavailable, choose another.” That alert was completely false in my case. I was assured all of the attempted charges would be wiped clean, but Priceline customer service said they could send no kind of email to confirm this information. I am incredibly disappointed and sad, because what should have been a joyous celebration booking a trip turned into a catastrophe. I have emailed Priceline once again to explain the entire situation and hopefully prevent this from happening to anyone else in the future.
Very misleading
by Promeg on 2018/02/13 13:04
Priceline used to be a great place to get great deals until recently. The Express Deals they offer seem to be a decent deal until you select one. First off, the hotels that they say are comparable to the one you’ll be getting are actually nothing like the one you receive. I booked a 3 Star express deal that they said would be comparable to a Marriot, Hilton or Hyatt and instead got a motel that I wouldn’t even rate over 2 stars. In addition to that, when I checked in, I was told I must pay an additional $34. Priceline had informed me at the bottom of the booking conditions in tiny print that there would in fact be a mandatory fee I would have to pay. My problem with this is why did they have to put it all the way at the bottom like they were hiding it and not put it some where people could actually see it right away so you know the true cost of what your paying for. When looking at reviews for this hotel, no one had anything nice to say about it except that it was close to Universal. How it’s a 3 Star hotel is mystery to me. When calling customer service, they were unhelpful and made me even angrier.
Long time Priceline user
by Iceman079907 on 2019/04/25 11:41
I have been using Priceline and services similar since their inception. I am very grateful for the ease of use, the deals offered, and the constant improvements made. No, everything doesn’t always go the way I expect it should go but it always works out. Being a life long businessman and entrepreneur I can appreciate how much time, effort, and ingenuity go into the operations and service. I am also very appreciative of the helpful and patient customer service agents when things don’t go as planned, I could not do your job! For the people who post bad reviews for Priceline and other services like them, it might be worth lowering your expectations and look for the positive aspects of these tools and other conveniences available in our world. You might just start enjoying your life. Problems and complaints are always self generated.
No Protection Against Bedbugs!!
by kridten on 2018/06/17 03:33
My husband and I booked a hotel through Priceline so that we could attend my nephews graduation. When we arrived to the hotel, we found bedbugs on our room(some alive/ some dead). We notified the hotel staff and they refused to refund our money because we booked through Priceline. When I was waiting in the parking lot, another woman approached me and let me know that she had just found live bedbugs in her room and advised me not to stay. We knew it was not an isolated event. So, we called Priceline. They informed us that because the hotel management denied that they had bedbugs and they were not there to check that they could not refund our money ( it was a multi-night stay) I asked if they had any customer protections within their contact for live infestations and they said that they could not refund our money because the management denied the problem. We travel frequently (my husband is a pilot) and we will never use Priceline again. Thankfully, we found another hotel (not through Priceline) and they gave us a discount for our troubles. Priceline works for the hotels - not for the customers!!!
Horrible Scam Artists
by Good Bye Priceline on 2018/11/08 16:38
I have been a long time customer purchasing flights cars and hotels. I have always purchased the Trip cancellation insurance. Never needed it until today. Don’t do it folks it is a scam. The one time I finally need to change a flight and Priceline could not and would not help in any way. They sounded as if they were literally reading off a response card. I called several times hoping to get a customer service agent that would listen to the issue and try to help. Luckily I had insurance right??? One would think but wrong again. The only time the trip cancellation covers you is if you are on your death bed and in the hospital and even then you have to call them ASP in order to be covered. Very misleading. Don’t waste your money buy the better ticket if you think for a second you might have to make a change. Better yet purchase from the airline directly. Priceline told me yesterday they can’t help me they are only the middleman. Well time to cut out the middleman. Priceline you have lost a very good customer that purchases 10-20 flights a year, Hotels and rental cars.
Best hotel app
by Mark Napier on 2020/07/01 16:04
By far I love this app over the competitors I find that Priceline always has the better prices on hotels and the more you use it the better the prices and they have other features that lower your nightly rate by letting them pick the hotel but if you use it enough when using that feature you know what hotel your gonna get already because it’s usually the same one probably the only thing I dislike is when they say it will be one out of the four or five hotels we just listed and it’s always at least in my case always the same hotel no matter how many times I use the pick for me feature it’s never one of the higher end hotels at least in my experience but on the other hand I always know what I’m getting it isn’t a guessing game either lol so over all I love the app
Always “too late”
by powerpop25 on 2019/11/22 14:42
Lots of great deals advertised - but they don’t exist. There are some properties advertised that have been demolished. I clicked on them and they say “sold out” and I kept consistently getting that message regarding particular properties, no matter when or how far in advance I’d try to book. I tried to contact them, the numbers are out if service. When I finally booked with a different property (using a different service than Priceline - that frustrates me with their “sold out” and “too late” garbage) the other property told me those advertised on Priceline were no longer in business (for over a year and a half), and one was torn down and doesn’t exist! Another fakery: “let us choose and you’ll get a great deal.” LOL I entered various dates for up to two years. Nothing. If you don’t have it or can’t do it, DON’T ADVERTISE IT. The app does nothing, and is worthless. The one booking I made with Priceline I canceled. Why? Because they required payment up front (not problem) but I found a better deal that DID NOT require payment until the day before the stay. Priceline is a zero.
NEVER USE PRICELINE
by michele ford on 2020/05/27 06:47
They don’t even deserve the 1 star that I had to give to write the review. I had been using them for a month straight every night until 1 night I had made my reservation close to midnight right before I got there. It somehow got switched to the following day and they wouldn’t check me in until 3 pm. 15 hours later!! I had used all the money I had left on that reservation. So I guess they expected me to sit there and stare at the empty motel and room that I had already paid for until 3pm. A few weeks ago a hotel cancelled my reservation last minute and they were able to switch me to another hotel but fixing the date a few hours was out of the question. Finally after a round with the 3rd representative they gave me “Great news!” They decided to overlook the cancellation policy and give me a full refund that I should see in 7-10 business days. Yay me! I get to sleep a night In my car in the hotel parking lot! *BAD BUSINESS* They lost a customer that spent at least $60 a day for the last month and a half and ANYONE AND EVERYONE that I come into contact with.
Terrible!
by mcky12 on 2019/09/12 16:10
So I used toLove Priceline I use them to stay for two weeks in Atlanta had great service and great hotels everything was fantastic until I saw there was a charge on my card for a hotel in a whole different state so of course I called the hotel said there was nothing they could do had to call Priceline call Priceline customer care stayed on the phone with them for about 10 minutes arguing about the fact that I was having to pay for a hotel I didn’t even book and the woman kept saying she understood all she could do was send me an itinerary but couldn’t refund me my money or cancel the reservation when I kept telling her I did not book a reservation in a whole different state all she kept saying was I understand understand but obviously she didn’t because I’m somehow expecting to pay for a whole weekend in a whole different state that I didn’t even book so I just have to pay for a hotel I’m not saying and please tell me how that makes sense? So upset that this happened because I really liked Priceline but now obviously I can’t trust this company.
Great app could use a little tweak.
by What names aren't taken? on 2018/08/11 15:45
I book the same hotel off the app every week. Every week I type in the location I want. Every time it shows hotels downtown Dallas when they are 3 times the price and require a $20 Uber ride. I ask for specifics in the filter ‘distance from location’ and the first time I booked, a hotel downtown popped up I thought great and booked it. Only to find out it was not close and did not provide an airport shuttle as promised. I know first world problems, but I now know I have to scroll thru to find the hotel I want. I wish when I put in the neighborhood ‘area’ it would put that area first. And the filter does not really work because you say distance closest to and it puts you 10-15 miles away I guess those hotels must pay a premium to pop up on the top. Just a warning if you are not familiar with the area check the map, the filter does not work.
Not what was advertised
by Yomyname on 2020/01/07 01:58
I booked a hotel for seven days and I expected a hotel that was four stars with very good reviews but it when I arrived I was very disappointed. When I first entered the front desk was not welcoming at all. Then when I entered my room, it was not a room that is four-star worthy. It was very old-fashioned and seemed like a hospital. The bathroom didn’t even have a hood. The air conditioner was also very old. I assumed that all the hotels were like this around the beach since it was supposed to be a four star hotel, but my friend booked another hotel that was 3.5 stars and the hotel was completely different and of better quality than the one I stayed at and it was at a better price. I would also say that $80 would be too much for a night. Their room also had a beautiful view while mine didn’t have one. Their room was so much better and I’m absolutely disappointed as I trusted this app very much. I’m never going to use this app/website to book another trip from this app again and I was tricked into buying a hotel that was not accurately rated.
Don’t use this App - it will take your money.
by Master Lord202Boss on 2019/12/06 02:04
Booked a hotel quickly due to a deal I wanted. Realizes they allow pet (which I am very allergic even after a someone pet is long gone.) so I immediately tried to cancel that reservation and booked another flash deal for a pet free hotel. I couldn’t cancel via the app. I tried calling, they told me they would cancel and refund if they hotel was ok, I called the hotel, THEY SAID OK. I called Priceline back, they call the hotel and return to the call with me saying no they can’t cancel. Hotel says Priceline controls all reservations. Even though they could see the reservations were created back to back, they said no. The other scam is once you look at all the options you like and select a hotel, YOU CAN NOT MAKE A FINAL REVIEW OF ITEM:PURCHASE before you confirm like you do in online shopping. YOU CANNOT! GET A REFUND FOR TAP OF WRONG BUTTON 1 SECOND AFTER YOU PURCHASE NOR CHANGE TO A DIFFERENT DAY, NOR GET A CREDIT. Their customer service & supervisor have been trained to say no regardless of facts or issue. If you confirm a reservation, your money is gone no matter what.
Not the best deal/ will give you the deals that will ruin your vacation
by criscanbar on 2019/11/25 22:14
Second time i use this app & the last one. People!, this website offer you deals that once you sign up for them/ paid for them, the extra fees become a ripoff. A good example of this are the their alliance with FOX RENTAL CAR. This car rental company is a complete RIPOFF!!!!! Please do yourself a favor, and DO NOT rent a car with this company. You might think that you might be able to get a ‘’deal’’ through Priceline; however once you are in the counter, you won’t only have to wait in line for over 1 hour; they will also force you to add one insurance and hidden fees will come off , that you won't see until after you return the car. At the end of the day, you would end up paying 3-4 times more of what you were initially paying. Customer service is ok, people in the San Francisco airport location are rude to the point that they make you feel that they are doing you a favor. FOX RENTAL CAR= will ruin you vacation. Priceline and FOX rental car= conspiracy against them customer with fake deals
Awful Customer Service
by Ryan Mack the cheap guy on 2019/01/26 01:40
Booked a hotel for Wednesday and another room for Thursday. My flight was cancelled Wednesday morning. I cancelled my rooms right away ON WEDNESDAY. They didn’t call to cancel until THURSDAY even though I called the hotel personally and got them to give the okay to cancel the room on Wednesday, but Priceline needed to make the call themselves...not me. I used that God awful chat system to give them the name of the account rep at the hotel on Wednesday, but again...they waited a day to call on my behalf...the hotel didn’t cancel my reservation...why would they? Priceline admitted it was messed up and they should have called that day, even though i did their job for them, but all they could do was just apologize while I ate the $100 for the room...oh...they did offer a 5% discount on my next booking. The customer service reps also didn’t really speak English well and I kept repeating myself. After over 5 hours on line and the phone all I have is a bunch of “sorry” statements, frustration, and $100 less in my pocket. They could care less about customer service.
Priceline is horrible
by hdmkom on 2019/04/05 22:24
This is by far by far the worst company I’ve ever dealt with online I asked for Google to give me alive customer service number they turn you over to a robot the same robot with the same voice I put in my name phone number email I totally registered and signed then I put everything I needed for a vacation the city I’m leaving from the city I’m going to how many days how many people age the ages of the people I put in I need our hotel and flights three different times I put it in very carefully and I pressed find it for me and they just sent me back the same page that I had never filled and over and over again and when I leftA written message that I was actually talking to a human being she didn’t understand anything I said didn’t register in my email or phone number which I had signed in with and said hello to RICHARD it had recognized me yet I’m trying here for 45 minutes to get a price on the flight and nothing works and there is no real human being to talk to goodbye Priceline you lost a customer before you even got one
Only a fool doesn’t use this app!
by Smith35387 on 2019/05/18 18:04
My wife and I travel quite a bit, particularly to Florida where our daughter attended college and just recently just graduated. She now lives there. We also travel overseas. Wherever we go, I would not even consider not booking though Priceline. After using other apps and even using points accumulated though the hotels themselves you will never save as much money as you do with Priceline. We are very particular where we stay and if you read the reviews of the hotels and weed though as many reviews of each hotel you can, (there’s always someone who has a gripe with something) pick one. I almost always pick their special deals as long as there is 4 stars and the reviews are mostly positive. Have been super happy with this approach! Give it a try, you won’t be sorry!
Priceline comes thru again
by Older Dinosar on 2018/10/02 23:24
I only use Priceline for booking hotels but I’ve scored every time! In fact I don’t know when the last time was that I didn’t get a hotel thru Priceline. If you don’t have any friends or family with connections to big hotels and you don’t like to pay double for a room and you don’t like to book days or weeks in advance in case your plans change and you’d like something better than a Motel 6 or Super 8 then go thru Priceline. I’ve booked the actual hotel I want or used Express Deals and have always been happy with the results... well ok there was that time in Kanab Utah where we got an awful room but what can I say, it was Kanab. We’ve never had problems checking in or getting help in getting 1st floor rooms or rooms near elevators for my handicapped hubby.
They don’t take ownership of their mistakes
by Kinzmom on 2018/09/11 13:07
I was using the app to find a hotel for a college visit for my daughter. I searched and found one on the date we needed for $90. I clicked book it and when the confirmation came through it had the current date, not the future date! Immediately called customer service. They told me that it was a no cancellation/no refund deal! (I know and I was ok with that when the app showed the right dates) she said There was nothing she could do! She said maybe call the hotel and see. So she “called the hotel” and said they would allow me to cancel and rebook for the correct date but the cost was $145! What?? Your app said $90 on the correct date now I either lose the 90 I have already paid or have to pay $145. Yes that was my only option. So because the app screwed up the date...I ended up have to pay an additional $55 for a room! I seriously will not use this app again! I could have gotten better rates through the hotel direct!!
Very Disappointing
by THillSix on 2019/10/23 20:08
I and my family have used Priceline and other booking sites in the past with no issue. This week I attempted to book an Express Deal through Priceline, upon the first attempted I was given an error message saying the site was having issues and to try again later. Over 12 hours later I go back to try and book again the same deal is still being listed and after a couple more attempts and multiple error messages, none of which said the deal was unavailable, I contacted customer service. They essentially told me that they couldn’t do anything about the issue and deals listed on their site will typically remain even when they are no longer available. Why would I continue to use a service that does not have correct or updated information, on top of that I was very disappointed in the service I received on this issue not once did the representative apologized for the inconvenience or wasting my time instead simply said this is just how their site is. VERY DISAPPOINTED IN THIS EXPERIENCE.
Priceline Credit Card Rewards - ISSUE after ISSUE
by Bug28122 on 2019/09/18 20:32
I have had the Priceline credit card for 4+ years now and have booked hotels weekly for work trips and I am very disappointed in this company. I have booked so many times through the app/website and often times never received my rewards points because the payment wasn’t needed until the arrival at the hotel. When you don’t pay through the Priceline you don’t get the points. I then pay with my card at the hotel and still never get my points. I have made cases and have many case #’s but never get the points I deserve. I have trip #’s and proof that I booked through the app that should allow me to get the points. Well the lack of customer service never understands this issue and I am left with 0 rewards for using Priceline. I think the easiest solution is to make this an issue and have your IT dept. figure out this reoccurring issue or for me to never use Priceline again. What’s the point in having the Priceline credit card when I don’t get rewarded for using Priceline?
Thank you Priceline for the Quick Cancelation and refund process during this covid-19 pandemic
by Tracy & Jeremy on 2020/03/19 12:22
My husband and I were going on a trip at the end of this month and made reservations through Priceline for a hotel. We found amazing, affordable prices upon booking. Due to covid-19 and isolation recommendations, we had to cancel our trip and reservations. The cancellation took zero waiting time and I was able to do it through their automated system in a matter of a couple of minutes. I was also given a refund that will post back to my bank in a couple of days. We have experienced wonderful service and reliability with Priceline. As first time customers, we are extremely satisfied and this will now be our go to for all of our future reservations.
Long time user... I’m done with Priceline forever!!!
by flying fish 2008 on 2020/08/09 07:01
I booked my hotel & I received a confirmation from Priceline. I used Apple Pay to book it but when u I got to my hotel, they said they were sold out. We were in Santa Barbara and nearly everything was sold out. Priceline (Booking) blamed it on the hotel $ the hotel blamed it on Priceline / Booking. Strangely, the hotel had a completely different credit card than what I used to book the room. I called Priceline and it took nearly 30 minutes to get though. Then they said they would have to contact the hotel to make sure I was telling the truth and that they were truely sold out and that I would have to call back in 30 minutes to see what they said (which takes nearly 30 minutes to get through) ...my night is just ticking away because of their incompetence. DON’T USE PRICELINE!!!!!! I’ve used them for nearly 20 years and I’ve had several bad experiences with them lately. They’ve gone way downhilll!!!! Terrible execution and horrible service!!!!
They can be great if they want to be.
by Tony Andrin on 2019/06/15 22:42
Priceline has for the most part treated me pretty good. They have had issues for when you need to call customer service to deal with a problem that you’re having or By accidentally double booked for triple booking to get a refund can be pretty hard. They can give you a real hard time about it. They usually make you call the hotel that you double booked and ask them if they could cancel the reservation for you because Priceline won’t. What I wish Priceline would or could add would be for us to be able to use our rewards numbers for the different hotels and car rental and air fare programs offered. If they were to do that I would not have any reason to use anyone else at that point and Priceline would be the only app I would have. Thank you More then 500 rooms booked
Long time customer, very disappointed
by Hairilicious on 2018/10/28 23:30
I have been using Priceline for YEARS. I’m a hairdresser and I tell all my clients to use them as well. It had always been my go to. Not anymore. About three weeks ago I accidentally booked my hotel for the wrong weekend and called as soon as I clicked submit, realized it too late! So I called customer care. The lady was sweet. She said that she email the third party company to see if I could change the date or have my money be refunded. Mind you, I didn’t want to cancel or my money back, just to change the dates. I was willing to pay the difference. I called on a Saturday at 11ish pm. She said I would hear something back in 2-3 business days. I called back on Monday just check that my request wasn’t being forgotten. The gentleman told me that I should hear something by Wednesday or Thursday. Friday came (day before the accidental reservation) and nothing. I called and they said that the company had not replied to them. I called Saturday and the gentleman that answered took my number and went into action and said he was going to call that other company and get them on the ball right away. He calls back and tells me that I will get an email in two business days. It has been over a week. Nothing. I have email customer service. And nothing. After using them for my hotel stays for so many years, I am deleting the app and taking my business elsewhere. I feel ignored. I was patient and I was nice.
Emergency 2 days before Christmas
by PenneeO on 2017/12/26 17:01
Booked a night at the GSR in Reno, NV. For my anniversary. When I got to Reno I couldn’t stay because of a death in the family. 2 days before Christmas, on my Anniversary and the hotel was 100% full with more people wanting a room. I figure if the hotel can rent my room then I should get a refund. The hotel manager tells me to call Agoda, who the reservation was made, if they agree to refund my money the hotel wouldn’t charge them to get a refund. I call the number the hotel gives me to explain the situation and ask that they agree to refund me my money when the room was re rented. Priceline says the hotel won’t agree and the hotel manager is saying they had a deal even before I booked a room and they will still charge Priceline even though the room was rented. Its a deal take your money and they split it with the hotel. Grand Sierra Resort blames Priceline and Priceline blames Grand Sierra Resort. The only reason I give them 1 star is because the app and review system make you select one to make a review.
Rating Trends
315,367,435,416,462,418,321,306,362,404,396,441,365,298,352,350,411,407,415,446,382,339,352,392,406,453,455,320,375,356,365,415,450,430,374,334,361,386,350,477,469,353,324,369,421,389,448,0,822,22,0,825,386,310,468,437,370,366,345,372,379,417,396,364,296,363,366,379,405,405,350,379,421,449,472,537,518,383,344,368,371,387,423,438,298,309,333,396,364,472
All Versions
4.0
528,500 total
 5
439,929
 4
54,358
 3
14,980
 2
5,686
 1
13,547
Current Version (20.1.1)
5.0
435,895 total
 5
375,702
 4
43,069
 3
9,442
 2
2,112
 1
5,570
Version History
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Keyword Volume Hits KEI Rank
rental
15.70
41
hotel
21.61
30
4
flights
17.42
10
3
hotels
14.13
8
3
rental cars
39.23
4
1
rental car sites
0.00
4
rent my car
41.83
2
price
0.00
2
priceline
871
1
priceline app
642
1
rentalcars com
0.00
1
rental car discounts
0.00
priceline com
0.00
priceline negotiator
0.00