Screenshots
Keyword Volume Hits KEI Rank
rental
15.70
43
1
rent my car
41.83
25
1
rental cars
39.23
16
1
flights
17.42
13
5
price
0.00
10
1
hotel
21.61
8
2
hotels
14.13
8
rental car sites
0.00
5
1
rentalcars com
0.00
2
priceline
871
1
priceline app
642
1
Search Visibility
App name
priceline - hotel, Flight, Car
Description
Get exclusive app-only hotel deals, discounts on rental cars, and cheap flights all in one place, with the priceline app. Join millions of happy travelers who book great deals with us every day - download now! NEW - Stay more, save more! Unlock priceline VIP when you book and get our best prices on great hotels. Still need a reason to download the app? Here’s 3: 1. Access to exclusive hotel deals found only on the app. 2. Everything you need in one place - low-priced hotels, cheap rental cars and discounted flights. 3. Personalized, relevant hotel recommendations - we have the travel deals that matter to you. Our app is rated as Best App for Travelers by Travel + Leisure! SERIOUS SAVINGS You’ll save up to 60% off with Express Deals®. Seriously. Plus, you save up to 50% off hotels when you unlock priceline VIP. SEARCH, FIND, BOOK Finding the perfect one is easy as pie. Search by city, address or point of interest to book the most conveniently located hotels and rental cars. As you search more, we uncover even more deals just for you. QUICK & EASY Want to book in a matter of seconds? Our app features super-quick travel booking, especially when you’re signed in! We do fast well. rental CAR DEALS Hit the road with rental car deals on 22 brands in 28,000+ locations. That’s how we roll. CHEAP flights Travel across the globe with super deals on thousands of domestic and international flights across the globe. Pace yourself. TRAVEL BUDDY Easily access and make changes to your trip wherever you are with our My Trips feature. Need to check your booking on the go? Get all of your reservation and travel info right on your phone, even if you booked on your computer and even if you don't have service! My Trips works offline, too. Like magic. Our app has your back. And it’s watching your wallet, too. Download now! priceline is part of Booking Holdings, which includes leading online travel brands such as Booking.com, Agoda, Kayak & OpenTable.
AWESOME Prices!!!!
by gymnast786 on 2020/08/07 02:55
Priceline is easy to use and the prices are AWESOME!!!! The site/app are VERY user friendly!!!
Great for on the go booking
by Bobby Studio on 2020/08/07 01:32
So are use priceline and a couple of apps but for the most part first line for one for me I’m usually able to book my cas, flights or hotels from my phone or tablet even my computer it’s a no brainer. I would like to have more realistic reviews and photos and possibly a chance to know exactly what hotel I’m getting before I pay but for the most part it always works out.If you’re in the music industry hit me up I would love to get with you in your state and I’ll just have to book with you let’s book a video. Google Studio Uncut or Bibby Studio and book me and all I’m charging is $150 plus the total of transportation through Priceline.
Super Easy
by poppies Mom on 2020/08/06 03:05
The whole process took 5 minutes to buy tix . Super easy and seemless . Highly recommend.
Price line is a rip off
by priceline is terrible on 2020/08/06 02:26
Do not use price line, there customer service is terrible, there price match is a fraud and they make you jump through hurdles for every thing except taking your money. Booking.com blows this bogus website out the water. In 5 years this company. Will no longer exist and it’s for good reason. Zero help from the corporate robots who could care less, and that’s after waiting 2 hours for a call back or a text chat that says agent will be with you in 30 seconds over an hour that’s 120 times 30 seconds. Terrible. Terrible
Tavon from Baltimore
by taymoe 1213 on 2020/08/05 05:56
Thank you for the deals. Need to visit my family on Atlanta and I'm a make sure I'm wearing my face mask and keep everyone safe and enjoy the time. Thank you from the winder family!!!!!!!
Horrible customer service
by horribleterriblestupid on 2020/08/05 02:58
I’ve been trying to get ahold of someone for 2 days. I just finally spoke with someone and she told me I was calling the wrong department and she costal the help me. I guess they have different departments for hotel and flights smh.
Priceline value
by lou u SA on 2020/08/05 01:19
Great way to save money if you know how to work the the website 2nd time got this hotel. 4. 1/2 miles from launch but very clean and lots of parking space for boats
Super
by Siddddney on 2020/08/05 01:13
Great app I love it
No la usen 🤬🤬🤬🤬
by herndhdj on 2020/08/04 20:41
Tremendos estafadores que son. Me vendieron 3 voletos los cuales les quise cambiar la fecha y lo unico que me supieron explicar fue que ellos no podian hacer nada
Price manipulation
by Seek First on 2020/08/04 19:19
Tried to book deal twice went through payment and said “sold out” then was able to book for $15 more.
I have now first hand experience of the Priceline for airlines
by Stephen Gibson on 2020/08/04 10:48
T simply awesome
Phone number
by scottyray1 on 2020/08/04 09:45
I’m trying to book today! Why is there no phone number anywhere?!!!
Figure looking
by lexabree on 2020/08/04 06:57
Figuring..................Figuring?????!!!....Hmmmmm
I’m Satisfied
by Gumplegend334 on 2020/08/03 22:14
Every time I go through them I’m never let down and it’s a good experience no matter where me and my family goes we make sure to use Priceline!
Great Prices
by Another Satisfied Guest on 2020/08/03 07:34
Priceline hotel prices are almost always lower than on other apps and the Express Deals are great. I frequently use the app to find hotels and I have only been disappointed once!
I love you
by xuz bbb on 2020/08/03 04:24
I love it it's the best
Excellent!
by LeenAzzam on 2020/08/03 03:02
I got many fantástica deals!
Can’t Bundle
by Mz Hawaii on 2020/08/03 00:57
I don’t like how I can’t make a reservation for hotel and flight together package deal on the app. If I go on the website I can, but I feel like the app should include that as well instead of trying to make you purchase everything separate. 😏😏 🐍
Easy to use, great pricing on hotels
by TechTrend on 2020/08/02 23:22
This app is easy to use and allows access to Express Deals and other offers on hotels.
Mohamed Salem meihemid
by mohamed, m on 2020/08/02 22:05
Priceline is the best ever Been using it since 2011 Just awesome 😎
Not satisfied
by Rashndra Shavers on 2020/08/02 04:26
The room I booked on here was completely differently I paid for a double room with a balcony and when I got here it was a standard room Priceline overcharged me and there rooms are only 128 dollars o would like my money back and I will never book through them again
Overall experience with Priceline has been great!
by AXanderD on 2020/08/02 00:47
My flights have all been very good, even Spirit and their customer service. As far as hotels go, my last in Orlando trip was definitely not a 4 star ⭐️ hotel, perhaps a 2 1/2 or 3 maybe, but other than that most experiences have been good enough or great.
App Good Service Bad
by Mtrejo89 on 2020/08/01 09:08
App is good and helps compare deals. Customer service when you need it, is terrible.
First time user
by Esther Rios on 2020/08/01 05:34
User friendly easy and fast
Defective app use Expedia instead
by Debbiesand on 2020/08/01 04:00
None of my cards were excepted I had to finally use PayPal. I never have this problem with Expedia
My great booking partner
by EsgerSeferli on 2020/08/01 03:51
Using Priceline for my all purchases. That is why they take a good care of me :-). Easy to use, affordable to buy, convenient to book. It gives you great rates if you are a loyal member :)
“I’m sorry, our policy is that we can’t help you.”
by He's fine!!!!! on 2020/08/01 02:06
Terrible customer service. When I called customer support, the recording said there was a wait time of over an hour. I was put on the list for them to call me back. They called a couple of hours later. When I explained how I resolved the problem, the lady read from a script of how their policy doesn’t allow them to help me in the situation. I just laughed cause I told her that I already solved the issue and instead of saying that’s great, she read to me how she can’t help me.
Wrong hotel
by ahm1813 on 2020/08/01 01:21
It booked me a room at a different hotel then the one I selected
Not happy with Priceline whatsoever!
by BBQMaster123456789 on 2020/07/31 22:30
I have been a Priceline customer for several years and will never use them again! I set up my reservation a week in advance. Then Priceline outsourced my reservation to Booking.com, and Booking.com completely screwed the entire reservation up! For starters I reserved a 2 queen bedroom suite, that was supposed to be poolside and marina side, then find out they booked me into two separate rooms, not a 2 queen bedroom suite, and attempted to charge me double as what I was quoted of $229 each with a $200 deposit for each room. Then when we get to the Magnesun Hotel we find out all this crap, then we’re assured that the hotel staff got it corrected, we try to get in our room poolside, there was no place to unlock the door, the curtains were open and we looked inside it was a small 2 queen bedroom regular room. I go back to the front desk and tell them of our issues. They informed me that they didn’t have any suites available but for our troubles they would give me 2 separate 2 queen bedroom regular rooms at the $229 for each room but since I paid the first balance in full they wouldn’t charge me the deposits, and I tried to tell them that not no but hell no, I shouldn’t have to pay extra because they and Priceline screwed everything up! I will be sure to tell all my friends and family about this and would never stay at this hotel or use Priceline again! We drove 4 hours for this crap and they have now ruined our small vacation!
No Help
by kintsugi19 on 2020/07/31 20:50
Not sure why if I book a hotel with the Priceline app and I have issues they want to pass me off to a sister site. I didn’t use the sister site so why have me contact them? I guess it doesn’t matter that they are letting people make a reservation for rooms that aren’t available and then the hotel wants to charge $50 extra. Totally irritated and done with Priceline.
Double charges on credit card
by Baf0806 on 2020/07/31 19:20
Be sure to review your credit card after booking. This is the third time I have been double charged by Priceline and the hotel. It takes about a month of multiple calls to get it refunded. I’m done with Priceline, it may cost a few more bucks to book directly but it’s worth it in time saved. Update, Priceline responded with contact there customer support which I have already done three times. I was informed by Priceline I needed to take it up with the hotel as they can’t do anything else.
Road trip
by Mrs. Zam on 2020/07/31 17:57
We can always depend on Priceline for the best rates. We being VIP Members are always given a discount. Can’t wait to enjoy our birthday weekend and see our grandkids.
Five Stars
by Super-Supreme on 2020/07/31 17:11
I must say this app has come a long way from before. Right to the point simple and easy check out THANKS PRICE LINE
New hotel
by Georgia hall on 2020/07/30 22:02
Bucket list road trip Thank you for making it easier We love price line The Halls Davy GEORGIA
Nice app
by lance7115410 on 2020/07/30 19:04
Useful and fair
Great ,
by Jermal20 on 2020/07/30 02:27
Been using price line for year
Priceline App is the Worst Experience EVER
by Disappointed Jackd Member on 2020/07/30 02:10
Priceline is ambiguous with its pricing and fees, alleges that cancellations are allowable up to a certain date but do not advise of the fees that will apply. Website is faulty and does not process cancellations or modifications to an existing reservation well. This has been the most excruciating experience of my life.
Awesome
by Cochinas on 2020/07/30 00:44
Awesome
Proud mama
by ;)Netty on 2020/07/29 23:36
I’ve been using this app for a long time. It’s convenient, reliable and easy to use. I still continue to give it 5⭐️⭐️⭐️⭐️⭐️
Best Booking Company
by cwatts64 on 2020/07/29 18:25
I have booked with every agency under the sun, you name it and I’ve used them. Priceline is far and away the best of the bunch, so much so that I no longer use any other company.
Great App!
by micheleleeo on 2020/07/29 17:29
Sweet for grabbing a hotel last minute. Easy to use
Joke
by patrice mccarty on 2020/07/29 17:02
This company Is not to be trusted. I booked a hotel through them and when I realized I did something wrong, the agent told me I couldn’t get my money back for one of those nights. I just booked it like 5 minutes ago so when I called in They refused to let you talk to anyone and when you call in To speak with a representative they tell you that your to wait is over 10 minutes and wait for a call back. They never call back!!! It’s been five days and they still have not refunded me my money. If you read this review please don’t book anything through them.
Flight
by michsel tart on 2020/07/29 16:19
So I booked two round trip tickets to Alaska celebrating the fact that I beat cancer. Well I just had my six month checkup. And my cancer has came back. I called Priceline to cancel trip due to the fact I’ll be going thru chemo at the time. I was told that I can not cancel trip or get a refund. Way to kick a guy while he’s down Priceline.
Awful App
by JJJP_1234 on 2020/07/29 04:41
This app is awful. If you put in a zip code an error message appears. It's so worthless.
No you don’t want to use this one
by beazy247 on 2020/07/28 21:32
No! Don’t waste your time with this app. Zero customer service and all three ladies there are rude. The hotels do not have any contact with Priceline so any problem will cost you whether you check in or not. Terrible experience similar to talking with the IRS.
Priceline did it again; excellent deal.
by God's servant. on 2020/07/28 21:25
Excellent!!
Trippin
by shearermomma on 2020/07/28 21:05
We are on a very spontaneous trip to Idaho, and have gotten excellent deals every single night so far!
Huge Blood stains
by dabooch66 on 2020/07/28 20:26
Mattresses are full of blood stains huge blood stains and were covered up by mattress pads it was very disgusting and took pictures with the manager refused to look at DONT BOOK HERE DRUG ZONE AT HOTEL!!!
Awesome
by hampton54life on 2020/07/28 14:53
Convenient
Horrible customer service
by Sexytwins1 on 2020/07/28 13:33
Customer service is horrible tried to change my flight and I was constantly put on hold with no update and every time the rep came back to the line the price mysteriously went up was on the phone wit this rep for almost 3 hours
Priceline Rules
by Bacard_kidd on 2020/07/28 07:02
Priceline is my Bestie!!!!
Priceline Rocks
by OrangeCat2018 on 2020/07/28 06:13
Been using Priceline for years. App works quick and easy.
Good experience as a first time user
by nprep on 2020/07/28 04:53
Super helpful, easy, and quick!
Quick & Easy
by Alijah144k on 2020/07/27 21:12
The easiest way to book your travel and not worry about price, since it’s all done for you.
Express deals = Fake Choice
by Red Lion Boise fake choice. on 2020/07/27 17:36
Exp
Awesome
by Royaldixon on 2020/07/27 16:32
Renting a car or booking reservations is so simple and streamline with Priceline. I never have to worry when it is time to travel or book reservations - PRICELINE.com never disappoints.
Deals deals deals
by Iheatgrpn on 2020/07/27 03:42
I always find the best price!
Amazing
by beatzbyraeNolaMua on 2020/07/26 22:40
💕💕
My Brother Birthday
by LauraT0212 on 2020/07/26 04:58
This is the best app I can’t wait to see my brother face light up 22 Chicago downtown here we come
Wouldn’t work
by ddgerdes on 2020/07/25 23:39
I tried three cc and it just wouldn’t work. I tried again the next day and it worked immediately but all of the prices had gone up and so we stayed at a lower rated hotel when the day before i could have had a much better hotel for the same price
Priceline
by DizsyDiego on 2020/07/25 22:07
has The Beat Deals 🤷🏽‍♂️
Best hotel app
by Whodatmd on 2020/07/25 20:42
This is the best way to compare and book different hotels. Booking is easy, no hidden fees, and many times cheaper than the hotel’s site.
Trust issues
by Lee Bro. on 2020/07/25 18:05
Not a fan of sites that tell you in order to get a great rate you have to book your reservation at an unknown location before they’ll show you where that motel or hotel is. No thank you
So
by spacedollttg on 2020/07/25 17:27
Pricing great but I must say the Hilton was the best
More pictures
by bigberto92 on 2020/07/25 16:30
I love the app, it is super easy to use and fine hotels. My only issue is I wish it had more detailed pictures of the rooms and sceneries surrounding the room.
A breeze
by DomCo86 on 2020/07/25 14:51
I always find a deal
The best.
by ojam75 on 2020/07/25 12:34
This has over the years been my very favorite way to book and experience travel
Search
by sadavis$$$&&&& on 2020/07/25 04:29
Watch out for search in another country when search for city in the USA
Great
by jreed5909 on 2020/07/24 23:32
My flight was $30 cheaper through them.
Over all great place
by tk neal on 2020/07/24 20:52
Staff is very respectful and helpful. The stuff keeps it clean and for animals to be in the same hallway as me I don’t smell them cause the keep the hallways clean and nice. And the prices on Priceline and there website has some great deals as well. And the most important part the rooms our very clean and nice. Check them out if you ever wanna get away like me or just need somewhere to stay. Stove works great kitchen nice. I love it here
Priceline is number 1 in crappy hotel rooms
by melasala81 on 2020/07/24 19:16
Everytime I rent a hotel it’s getting more and more ghetto the rooms never look like the pics and always trying to up charge for ugly nasty room that is not worth the time or effort any more I’m going back to hotwire
Amazing flight prices!!
by AhmedSheshtawy on 2020/07/24 18:09
I’m so pleased with their cheap blind flight booking! It saved me more than 30% of the ticket! It’s a little gamble though. But if you’re not rushing and don’t mind a layover, it’s the best way to go!
Long time customer’s honest review
by toughwingnut on 2020/07/24 14:55
I use Priceline for work trips. I travel extensively and only use Priceline. For those who use debit cards and have issues with holds, I highly recommend using PayPal. On rare occasions Priceline will offer a deal that is no longer available. If you use PayPal, you never see this hold on your bank account. Priceline’s deals, especially when you use it a lot, are great. I get deals on rooms that would usually cost $100+ and get them at a price that fits my per-diem.
2 nights for less then one! BEST DEAL
by Donna Carter Tucson, AZ on 2020/07/24 06:04
Best deals on a last minute hotel EVER! With my Priceline VIP status I received a really clean and comfortable room for two nights and paid less then I would for just one night! You can’t get a better deal then with Priceline’s bookings. Breakfast included, pets welcome, responsible pool care and the best part is when you walk into your unique room for the first time! CLEAN SANITIZED CRISP NEW LINENS AND UPSCALE EXTRAS AWAITING YOU IN YOUR BATH. Book your next get-a-way with Priceline.com and when you download their app, you save even more on top of your original savings. I mean it. This blows hotel and booking .com out of the water!
Love’em
by Ma'Long on 2020/07/24 05:02
Very good on the prices. Sometimes I’m shocked at the prices lol
My trips with Priceline!Over 15 trips booked
by annuitcoeptis1776 on 2020/07/24 04:08
I have to say that Priceline has been one of the best companies that I have ever done business with and have not let me down once’ over 15 trips booked and each was exactly as the told me it would be, thanks to their kind, helpful Courteous staff and a remarkable teamwork I would
Happy Southern Belle
by Belle Solis on 2020/07/24 03:42
Thank you Priceline!!! You are simply AMAZING!!! I will DEFINITELY keep this app in my back pocket for future travel!!!
Transacciones rápidas
by transacciones rapidas on 2020/07/24 03:41
Es una página muy rápida en las transacciones. Espero que también sea igual de segura en mi reservación
I love it
by Ryiah-rock yo world! on 2020/07/23 20:37
Very fast and easy to use and really good deals.
No help when needed
by Moonmonkey214 on 2020/07/23 13:18
They may have cheap rates but if you make a mistake or there is a problem with the hotel you book they won't help I've been struggling for over a month to get a response for a cancellation and all they tell me is to sort it out with the hotel and the hotel told me since it's an online book I have to sort it with priceline. So they claim that they don't book the reservation but once it came to the date they take the money out of your account. I would advise to stay away from priceline because if you happen to have a problem with the hotel you booked your money will be gone and they won't do anything to help.
Last minute Decision
by MO$54 on 2020/07/22 18:31
Decided to try Priceline at the very last moment... they came through in the clutch! I went with the discount option and rolled the dice. Both flights were great times! 👍
DECEPTIVE APP & COMPANY
by honest thinker on 2020/07/22 17:02
1) TRAVEL INSURANCE. Priceline offers quick/easy travel insurance (through third party) to add on before finalizing purchase. They do not tell you the insurance DOES NOT cover COVID related claims until after 24 hours from when you bought the insurance... which happens to be after the free cancellation period! And if that's a question you might have before the free cancellation period, not only does their customer service make you wait hours for a call-back, but the policy is difficult to find when you log-in to the insurance website. 2) APP. When you download the Priceline app and want to control notifications, the app does not allow you to turn off "deals and promotions". Priceline may be hurting for income, but as they resort to low ethics and deception, they will further deserve to go out of business.
Thieves
by SeptemberBaby13 on 2020/07/22 15:43
Out of money because of them! Pre booked and when you get to the hotel they don’t have the payment so you have to pay again. Terrible customer service too.
Thank you!!
by Cvmclaypoole on 2020/07/21 23:14
I was trying to book a weekend trip on pretty short notice. I first tried skyscanner, they told me my flight was book.... never happened. So then I tried Expedia... they charged my card TWICE, my returning flight was canceled and I’m still waiting for my refund. I was about to give up and just call my mini vacation quits when I gave Priceline a shot.... I got my tickets booked in under 5min and cheaper then the other two companies I tried to go with!
Price miss-match
by jdemian on 2020/07/21 12:04
I got quoted a better price when I logged on as a guest, instead of when I logged into my existing customer account. That was bad service right there. So unfortunate!
Aleasha’s Opinion on Priceline
by LeahBrooksMom on 2020/07/21 04:38
I’d like to tell you my experience and story with Priceline... First off I just want to say William Shatner is the greatest spokesperson for Priceline!!!! A+++ on that choice guys! Anyway if it’s possible that a small town girl like me could get a personal autograph sent to me would be a dream come true! Lol just kidding but if there’s even a 1% chance it could happen 🥰.... Aleasha Gardner PO Box 40 Ethel, WV 25076 😚😚😚 Anyways....Priceline has been one the greatest app plus become a great stress reducer these past few months with my hotel VIP discounts cause I’ve had to travel a lot. 🙄 so much for being a simple small town girl lol It’s not been “simple” small town life with all this necessary travel. Luckily Marshall ( my wonderful, amazing boyfriend of 3+ years ) must love me unconditionally cause today is his Birthday and he’s selflessly making yet another 7 hour trip w/ my 11 year old daughter and I again, he’s driving us to Conneaut, OH which is my small hometown on Lake Erie. These trips started on June 11th, 2020 what happened next changed me forever, my baby brothers (Dylan) voice giving me the worse news imaginable! Our dad had unexpectedly passed away! I was devastated! Thankfully I have this wonderful man that’s done everything in his power to make sure I made it to OH & could help take care of everything especially when my twin sister didn’t even show, she and I knew our dad, we knew all his demons but also knew he was still an awesome dad! I wanted to crawl in a hole but couldn’t let Dylan have to have all the responsibility taking care of everything on his shoulders We needed $2500 cash for the the service and cremation and only 10 short days until Fathers Day plus enough $ for hotel expenses! luckily a miracle happened! My best friend Heather, somehow paid off the $250 that was still due on the funeral expenses! So my brother picked my dads ashes up FathersDay morning and spent the day with our dad even though I was home and live 300+ miles away, my heart was full knowing dad wasn’t alone somewhere in a box! Priceline took away so much financial stress with all hotel discounts and ill always be extremely thankful for that! Thank you Priceline and William too of course! Lol 😚
False advertising
by johnthan 20012 on 2020/07/21 04:15
It would say you will get one of those 7 hotels on the express deals and when you choose the express deals they will only give you one hotel (their cheapest ) for the past 2 years I’ve booked the express deal ,I’ve been getting the Same exact hotel
Awesome
by Gobe00 on 2020/07/21 03:24
I love Priceline it’s awesome App since I start using I saved a lot of money every time they have best deals very good discount they make me go vacation when ever I want and wherever I want Thanks Priceline
Review
by theone😇 on 2020/07/21 01:31
Great service very helpful never rude pool pet friendly it is a wonderful peace to stay the star are accountably right....
Great app great company!
by Temujjin on 2020/07/20 18:44
Great app great company!
Helps, but misleading
by Working poorly on 2020/07/20 01:01
When you search for a hotel in a certain town and there are none available, the app gives you “close” hotels. In certain places, “close” is 50 miles away!!!!
Priceline so easy to book!
by scnickle5150 on 2020/07/19 22:42
Have had a great experience with the app when booking on the road! 😁
Flights
by tabathaH1969 on 2020/07/19 19:47
Tab Good deal
Don’t use PRICELINE!!
by rate you ZERO on 2020/07/18 13:54
U don’t have good customer service representative they didn’t help me get my refund back
Name my price
by nameprice on 2020/07/18 12:52
Where’s name my price?
Priceline overcharged wow
by adamM1979 on 2020/07/18 05:41
Booked a hotel through Priceline and found the price cheaper booking directly through the hotel afterwards
Customer Service
by Mark Razzle on 2020/07/18 01:21
Bad experience with them! Booked a flight to Aruba for tomorrow, it got changed and I was not aware until I went to check-in. Their customer service was really nice atleast the first two ladies I spoke with, but they said it was in United Airlines hands, and the woman named Empress with Priceline who I spoke with after my talk with United was not very nice at all after I just told her I was about to lose all the money for the hotel and rental car I had booked. United Airlines said it was Priceline who made the new reservation, so they are both pointing fingers and no one helped me in the end.
Worst experience
by kbmi22 on 2020/07/17 18:27
I will never suggest Priceline to anyone. They give false information on rooms and will not refund you for a hotel having bedbugs! We didn’t even sleep in the hotel and we had to check out and leave after thirty minutes of being there. Priceline’s website was a complete lie. The room was not clean it smelled like wet mold. I had tried to get ahold of customer service four different times I was suppose to get a call back and I never did I had to always call. Finally the fourth try they tell me I can’t get a refund on my stay a week later. I will never book through Priceline again. Worst company ever and worst customer service!
Great👍🏾💯
by Miah poor on 2020/07/17 02:40
I love it!!!!!!
Once again Priceline. helps make my traveling easier and less expensive.
by California.CA on 2020/06/06 12:28
Maybe I should have given 4 stars for helping me find a good low priced hotel in Amsterdam because when I first started searching I found it very hard to sort through all the hotel choices and all the many locations and areas of the big complex city. Priceline gave me so many choices it was a bit overwhelming, and their map feature didn’t work very nicely or easily on my iPad. If you wanted to zoom out a little, suddenly you would have a map of all of Europe! So it took me some time to first figure out where roughly I wanted to be, and then used Google maps to see how far walking distances were to the train station and to museums or parks I wanted to see. But once I did that, Priceline helped me find a hotel with a nice big room with a big sliding door to a sunny patio balcony overlooking nice trees. Getting my second unexpected night here was very fast with Priceline and at same great deal as first night. Highly recommend PL to friends, and like any website you get better with it the more times you use it and know how to better use it.
Honestly Awful Customer Service
by youmanme on 2020/07/02 20:40
I am 19 years old. I’ve booked several hotels. Some I’ve been able to use others I was too young to use. Because some hotels require 21 years or older most apps will tell you this before booking. Well if you’ve ever used this app you know that using an express deal it doesn’t tell you the age requirements, the hotel at which you’re staying, or anything but the rating and a general location of the hotel. Well I am now out almost $300 because of this. I talked to the hotels and they told me that Priceline will refund me. It’s been a full week and I’ve yet to have anything close to a refund. Everytime I’ve called the customer service line it’s a two and a half hour wait. They give you the option to be called back and of course it’s either at an inconvenient time or they never call back. I’ve called over 30 times and yet have talked to anyone. You also can have a online chat with them, in which three different times they have ended the chat on me. Then the third and final option is to go through text message. That took two days to get back to me. Then guess what? They never answered me back and when I asked if they were still there I got the introduction message sent back. So basically they ended that too. Like I used Priceline because I thought it would be a good app. It looked great. But I’m highly disappointed. There are more than enough way for you to get a hotel room other then this app. Sorry Priceline, but you stink. :(
Not to be trusted and does not honor sales
by Peter knuckles on 2020/04/30 12:06
When you purchase something online or by phone you have a trust that the purchase for good and services will be honored by the company taking your money. And when a company dishonors that trust by taking your money but then not providing the services or goods promised, most people would consider it fraud. Priceline took payment for airline tickets and then refused to refund that payment when the flights were cancelled. Seems like an easy response by a respectable company to send the money back, especially since it was no fault of the customer that the service wasn’t provided, but Priceline has chosen to keep the money. They claim it’s because of the Coronavirus and a lack of employees to provide the refund. There are literally tens of millions of newly unemployed people that could be accomplishing the job Priceline refuses to complete. You can use this app and pray things go well and you are provided the service you’ve paid for, but know that when things don’t go right, and sometimes they don’t, Priceline will not respect you and honor the trust you’ve placed in them by sending them your money. You’ll be gambling your money on a company with no honor. Priceline has since asked to “revisit my case for review,” standard response to make it look like it cares. I HAVE CALLED DOZENS OF TIMES TO REVISIT MY CASE! The only thing Priceline should be reviewing, is how it treats customers. Refund the money you owe.
Thieves
by zwerry on 2019/08/03 14:12
I have been a loyal customer sense 2010, recommending their services to my friends and family. Over the past two years that has all changed . This is the 3rd time priceline has taken my money without giving me a service, leaving me with nothing. Priceline has pretty much screwed me over for lack of better words. On more than one occasion Priceline has had deals on there website and app that are not actually available, yet they they have charged my card leaving me with nothing now I have to wait 8-15 business days for my refund to be processed. Not only have they blamed me for not using a credit card next they blame the bank and I will be seeing my money back to me in enough time when all reality they need to take responsibility and update her apps they don’t have offers that are outdated. Not only will they Blame you for using a debit card but they will also blame your bank or the hotel before even beginning to take responsibility. When ever I have called there costumer service, they just blame blame blame, and do nothing to fix the situation or make it better, THEY DO NOT CARE ABOUT THERE CLIENTS. It’s not my fault I used a debit card it’s not my banks fault for having to refund MY MONEY it’s Priceline’s fault for having a deal that is outdated and still taking my money..I’ve given priceline so many chances but this is the last straw and stay away from Priceline. They have lost a loyal customer.
Horrible Customer Service
by DPhillips88 on 2018/01/10 17:00
I have used Priceline regularly for the last few years, booking hotel rooms through them several times a month. When there are no issues, they’re great, but the times there are issues make it unbearable. I booked a hotel using the app based on it being in a specific location, and being able to get a suite with a kitchenette at a great price. Once I received the confirmation, I realized that the hotel was located approx 20 miles away from where they showed on the map, and I had a reservation for a standard room. I was told by hotel employees that they had contacted Priceline several times regarding the incorrect information, but they had made no effort to change it. So after my family drove nearly an hour out of our way to stay in a room smaller than I had intended, I let customer service know about the incorrect information and requested a refund based on it. After a few communications with different CS reps, they have yet to acknowledge that the information was inaccurate, accept responsibility, compensate me for my inconvenience or correct the info on their site. They are intentionally deceiving their customers. Priceline’s entire purpose is to curate travel information to simplify the process for users. If I have to use other sites and apps to verify that their info is correct before using them, then they are useless to me.
Long time user
by Old Timer 1958 on 2020/06/22 02:42
I have been using Priceline for about 18 years. When I changed my email address I lost about 16 years of my history. Once you learn how to use the app and the difference between naming your own price and taking an express deal it is very easy to use. When your name your own price or using express deal you need to zoom in on the map to the area where you want to stay. I was a little unhappy with my history went away because some hotels would reveal their name in the express deal offering if I had stayed there before. In some cities a hotel will charge a resort fee when they really not a resort. Most of the time this is revealed before you make the final purchase in the express deal option. If you are naming your own price or selecting an express deal I consider the addition of a resort fee to be dishonest and deceptive business practice. Since the introduction of the express deal option I find it harder and harder to get a further discount by naming my own price. I work in the travel industry so I most often use priceline for hotels.
Don’t stand behind their service.
by AmberR89 on 2020/06/29 11:27
I have used Priceline for years and all over the world. I use to be pretty happy with their service and trusted their company and ratings. I recently rented a 3 star hotel in Alabama. The hotel was rundown, the customer service was terrible and the shower in my room didn’t even work. I tried to tell someone at the hotel about the shower but there was no one at the desk. I waited 15 mins. There was only a sign that said they were gone. This is was at 10 am and their check time is 11 am. I called the hotel and Priceline about the situation seeking a refund, since a shower is a basic necessity at a 3 star hotel. The hotel lied and acted like there was no sign, even though the sign was a hard sign with a base, which means they use it all the time. Then they lied and said the shower wasn’t broken. It was a simple shower easy to figure out. It just didn’t work. Then Priceline said if the hotel wouldn’t refund me they wouldn’t. Even though my card is charged by Priceline not the hotel. Basically they are saying we will do nothing to protect our customers or stand by our service. I was saddened that after years of being a loyal customer with no complaints that they could do nothing for me. I don’t know that I can trust Priceline anymore.
The best service EVER !!!
by awfuladvertisement on 2019/06/20 22:34
So I tried to book with Kayak , I tried to book my flight with TripAdvisor, and a couple others. Those two gave me the biggest runaround. TripAdvisor especially. They called me after I tried to book and said there wasn’t any flights at that price but could put me on a spirit air flight for the same price. Now I’m an American Airlines guy myself , or if flying over seas like this time , I will fly Japan Airlines or Korean Air. I said no thank you , stick that spirit air and I hung up. One last try , just one last try. I downloaded Priceline App and booked my flight in under ten minutes with no hassles and the price was like a hundred dollars cheaper. Same schedule and same airlines from TripAdvisor. Oh yeah and the guy from TripAdvisor told me in order to fly American Airlines it would cost over twelve hundred dollars. Nope , it was around a hundred dollars cheaper. Priceline flights ... Best Service EVER !!! Thank you Priceline. My flight to the Philippines is all because of you.
Ripped off on hotel bid
by Debrabully on 2019/02/21 16:53
Bid on a 3 star minimum hotel in Orlando, placed a $275 bid and was placed in a Holiday Inn that was seedy, dirty, old and outdated. The room was dirty, body hair in the bathtub, stains throughout the rooms carpet, mold in the shower/tub gout and the hair dryer was broken. I emailed Priceline immediately when we got in the room, they didn't reply until a few days later. They replied that the hotel gave us free breakfast so that was the compensation accepted for the dissatisfaction for the room. The hotel text me asking if we were happy and I told her we weren't and explained the problems in the room, she text that she couldn't refund some of the room charge because we booked through a third party/Priceline so all she could offer is a free meal which we didn't use because it was a breakfast buffet at TGIF, gross. We spent with tax and fees over $300 for one night in a maybe 1 Star Holiday Inn when we were "guaranteed" a 3 star minimum room before bidding. For that money we could have stayed at a nice Disney resort which was the level we were expecting because of the 3 star minimum we paid for. Customer service was not willing to do anything to make this right so we will never be using Priceline again and will continue to tell everyone we can about how we got ripped off by Priceline.
Easy Interface - Great Prices - Great Customer Service
by IllinoisCountryBoy on 2018/03/11 23:20
I can’t say enough good about PriceLine and the App. I have used the service numerous times, so my review is based on all of these experiences. I alway check other sources for deals and I always find the best deals on PriceLine. I have used it for business and personal vacations. But what made me actually write this review rather then just rate the app, was my recent experience with their customer service. In a rush to get a reservation done while sick and mildly medicated, I accidentally made the reservation for the wrong dates. I needed it for a week later. Once I realized my mistake, I called PriceLine directly from the app. The service rep (wish I could remember his name) was professional and friendly. He contacted the hotel for me and confirmed that they could cancel the reservation for me (it was a special deal that was supposed to be non-refundable). I received the cancellation notice seconds after getting off the phone. PriceLine went the extra mile for me, and that is why I am writing this review and gave them 5 stars. Thanks again PriceLine.
Horrible Customer Service
by 🤡🎃 on 2018/06/29 08:37
I’ve gotten a great hotel on this app, but every other hotel I’ve gotten has sucked. Don’t do the express deals if you’re going to use the app at all, they’re never what they say they are. Even the guest scores are unreliable because somehow it shows they rated it well when the review they’ve given is something along the lines of “horrible customer service” “my car was broken into” “bed bugs”. When I tried to contact Priceline about a problem with my card, they insisted that the hotel would accept a card with any name on it for incidentals. The card I booked the room with had been stolen and they were saying that I wouldn’t have to show them that card, or even a card with my name on it, just any card, even after telling them that I have seen many reviews in which people were turned away for just accidentally leaving out their middle initial for the reservation, they just repeated that any card would be fine. I then asked if I could be refunded the money I bought the hotel room with so I could put it onto another card I could show the hotel, they copy and pasted the hotels refund and cancellation policy and ended the chat.
Horrible Service, Deceitful practices!
by jvaldivi87 on 2018/07/07 18:55
I bought a first class plane ticket, my credit card was charged and my flight status was booked. A month later (3 days to departure) the airline informa me that Priceline has cancelled my reservation and if I show up at the airport they won’t let me board. Called Priceline 13 times, I kept getting transferred and then their reps would just hang up on me while I waited. Then someone told me it was fixed, but on the return leg of my round trip, the airline tells me I was downgraded from first class to economy and made me pay for my bag. Again called Priceline and had to pay long distance rate and after 14 minutes on the phone the incompetent rep could not help me, I chose to pay for the bag so that I wouldn’t miss my flight because I had to show up for work the next day. Now I am giving Priceline another show, I tried booking a flight twice, the app gave me an error “unable to book but here are other amazing deals.” It didn’t book my trip (my flight does not show up in the My Trips section of the app) however I have two $1,200 charges on my credit card. Now I have to waste another 3 hours of being transferred with a dozen Priceline reps until someone is able to help me.
Express Deal Disaster/Avis ATL
by JJay80 on 2020/06/08 10:20
Very bad experience with renting a car through the “express deal” which wasn’t express at all! The system selected Avis as the provider and it was a complete and utter inconvenience! The line was 2 miles long! I had an appointment to make of which I flew in from NYC for. I called Priceline and asked if I could cancel the reservation and book another one through them with another rental provider. I explained my situation and how important it was and they said that they could NOT cancel it because the deal I chose had no cancellation. So basically, it was either stay in line and miss my appointment, or go to another counter and take the loss with the express deal that I could not cancel. Let’s just say that I made my appointment and loss almost 60 bucks. That was my 2nd experience with Avis and they both were absolutely horrible. Not only do they pick your car for you, but they are slower than time itself. I NEVER want to see that counter again. Priceline was very unreasonable in this situation being that I only wanted to cancel...only to rebook through them. Instead they just took my money and said “your loss”. Not cool at all.
Flights -5; Hotels- 4 and Car Rentals - 1; CS- 1 in Car Rental Issues
by Ladyjktn on 2017/12/13 14:47
I use often. Majority of the hotels have been great. Flights have been great! Car rentals have been several issues! In July 2017 car rental issue, I booked a car for Atlanta to pick up after my flight. The car rental place double booked cars out & there was no car... was on the phone with Priceline for over 3 hours of them trying to locate a rental car, why so long you ask - they kept putting me on hold for over 45 minutes at a time then switch me to different CS people. I was supposed to have been at my destination at 10:00pm and finally out of airport rentals at 10:30pm they placed in a 5x’s the amount I had originally booked a car for! They never reimbursed as they promised! I had a 3 hour drive to my destination, NO Priceline CS failed hugely! In May 2017, car rental issues in McAlester, OK. Car Rental issues in August 2016 in McAlester, OK. I don’t advise renting a car from Priceline.
Don’t use Priceline! They are a fraud!
by everydaytraveler on 2019/06/26 16:41
I was using the app and it has a glitch. I selected the correct days at a hotel that I was already staying at. We wanted to extend the stay one extra day. I went through the process and selected the same hotel. Everything processed and a confirmation was sent. When I reviewed the confirmation it had the wrong date. The date booked was the same day that I was booking it instead of the next day. Also, I was booking this at 8 pm at the hotel. I called customer support instantly. They said they have to talk to the revenue manager at the hotel. Then I talked to the hotel and they said good luck Priceline screws everyone over period. I spent that evening and the entire next day trying to get it fixed. After hours and hours of frustration and talking to customer service that can barely speak English they said TOO BAD! Hmmm. So they are telling me because there is a glitch on their end that it is my problem. They said it was my fault because I used their website. This is unacceptable. After read all of the negative reviews I wish I read before use long this incompetent service that will rip you off. It was total BS! Do not use this app or website!
Some Bugs to Fix
by Spopish on 2018/03/10 18:51
Their customer service is less than helpful. -I booked a hotel using the Name Your Price feature in the app for what I thought was the following night because we were driving home from our trip the next day. It charges your card right away, so I assumed everything was alright. After hours of driving we got to our hotel (that I thought I booked for that night) and the less-than-friendly front desk attendant said our reservation was for the previous night. I double-checked my app, and sure enough, it was booked for the previous night. I was sure I entered the correct dates when I booked. I think there was a glitch in their app. When I called Priceline to see about a refund, they were sympathetic and said they thought it was funny that the app let me book the room after midnight. When the customer rep tried to call the hotel, the hotel wouldn’t answer. Priceline wouldn’t give me even a partial refund. How often does this happen? How much money is this company making off their app glitches? I wouldn’t use this app. I guess the old adage of talking to a person is best in this situation and I think that’s what I’ll be doing in the future.
Pretty good but room for improvement
by rabbit fox on 2019/04/01 12:00
I have used this app a bit and mostly everything is great. The only problem I have had though was that when you filter for hotels that are pet friendly you shouldn’t get to the hotel and have to beg for them to let you stay. I took my dog on a road trip and the first stop was after 15 hours of driving. We were exhausted and ready to go to bed, but when we got there we had to beg them to let us stay which thankfully they made an exception since I was able to show them where the listing showed them as pet friendly. That was stressful, but I was willing to let it go and call it a fluke until it happened again the next evening on the next hotel stop. Fortunately the lady at the front desk also took pity on us and allowed us to stay, but we have to sneak her in and out to use the bathroom and leave the hotel so the other people who work here won’t know she’s here so again very stressful. Please make sure that if you are assigning a hotel to someone looking for pet friendly that it actually is pet friendly
Former Green Beret, 3 Tours Vietnam
by fuqaho on 2019/06/20 04:28
I booked my flight accidentally hitting the book flight key and then realized it was for the wrong month. Contacted Priceline and they were happy to assist me in calling both Frontier and Spirit Airlines and cancelling both round trip tickets while I was on hold. I was sweating it out but they came through for me cancelling both non-refundable tickets. I book through Priceline all the time and get the greatest deals after searching for a couple of days for flights that fit not only my budget, but also the times I want to go, plus non-stop. Furthermore, I just booked a full size vehicle through the express deal for the price of a compact. I checked out all other sites before and Priceline is the most reasonably priced, courteous customer care professionals, and most helpful of all the other sites. If you do go through Priceline, and listen to me, you’ll save time & money! “I can assure you, you won’t be disappointed!”
Getting better
by Nowimready2 on 2017/09/04 10:13
I've been using Priceline for 15 years. Express Deals are a great way to get into a moderate to fairly high end hotel for great prices! I had 1 issue a few months ago. I had driven with moving truck to move my daughter into her apartment. I was focused on moving her and didn't make hotel reservation for me. Finally, at 11:50 pm, I'm making reservation from my phone. By the time all was confirmed, it was after midnight and the reservation had automatically changed from the Friday night I existed in to Saturday night with no way to change it back. Done deal. I was exhausted from moving all day. I spent an hour and a half on the phone to the Philippines finally getting refunded but no place to stay Friday night. That sucked, but the hotel front desk gal (who got a raving review) offered me a blanket and pillow to stay on a couch in the lobby!! Beware scheduling a reservation around the midnight hour!
Estafa! Robo! FRAUD
by Estafada con ticket aereo on 2018/10/01 19:28
Compre un pasaje a través de Priceline y antes de comprarlo decía: Chequear políticas de equipaje. El cual leí cuidadosamente y decía que incluida la 1era maleta de 23 kgs. Compre el pasaje y luego al llegar al aeropuerto la aerolínea me dice que el equipaje no está incluido. Tuve que pagar 150$ adicionales por la maleta y están contando lo mismo para el retorno. Llamo para Priceline y ellos dicen que ellos no se hacen responsable. Por eso me título que es una ESTAFA es un robo publicar una información para que te compren el pasaje y que luego no sea verdadera. Además el centro de servicio de este lugar es terrible no saben dan respuesta. Nunca me había sentido estafada y robada como lo ha hecho Priceline. ———— I bought a ticket through Priceline and before buying it said: Check luggage policies. Which I read carefully and said that included the 1st baggage of 23 kgs. I Bought the ticket and then upon arrival at the airport the airline tells me that luggage is not included. I had to pay an additional $ 150 for the suitcase and they are counting the same for the return. I call for Priceline and they say they are not responsible. That's why I'm calling it a Fraud and is a theft to publish an information so that they buy you the ticket and then it's not true. Also the service center of this place is terrible they do not know how to respond. I had never felt cheated and robbed like Priceline has.
Don’t waste your money or stress, this company is bogus.
by J Rocko on 2019/04/01 11:20
I booked several times through them, and twice now they have failed to complete my reservations, I just had to pay twice at the same hotel, luckily the front desk ladies were nice enough to match the price, Priceline constantly gave me the run around after wasting an hour and a half, I finally just said enough, I’ll let my bank deal with you jokers, not worth the time or effort, if you find a good deal online 9 times out of 10, show the hotel they will match it or come close. Delete this app. To the developer who responded... It wasn’t a rejection, your systems failed to correctly place me even after I paid, front desk said there was a woman waiting in her car all night because of the same issue, take better care of people that’s all I can say pal, I don’t use fakebook or any social media, so I will respectfully decline...on a side note, when I disputed the charge through my bank(since your people gave me the run around) my claims department said they get more disputes from Priceline than she has ever seen, so I’m sure you are well aware of your shortcomings, I have nothing left to say on the matter, good day.
App woes
by Low Shoulder on 2019/07/06 14:13
Chose to use PL due to name recognition although other discount sites were priced about the same. Round trip Delta to destination Spirit from destination. The app failed to reserve our seats on delta and we assigned the last four seats on the back row. While in route the app does not indicate boarding gate, but emails changes which for this trip changed twice. Atlanta airport is spread out, and we just happened to check departures and noticed 30 minutes before boarding that our gate had moved from A19 to F9. No email from PL...... until we were boarding. Day before returning we received an email to check in on Spirit Air tried several times to check in, but never received confirmation. While checking in we noticed that if you wait until your flight Spirit will charge extra for checked luggage which is $40 per bag(x3), then we were charged $16 per seat (x 4). As of two hours after “checking in” still had not received our boarding passes and seat confirmations. Flying Delta, Southwest or United would have cost about the same plus the apps for delta and United seem to work very welll. Do not trust the PL app if you do not fly regularly.
Am in a Love/Hate relationship with Priceline
by KPI/CIB on 2019/07/13 14:09
I have been a loyal Priceline user for well over 10 years. I probably book from 50 - 75 rooms per year and every time I book, I fear that something about my trip might change. Priceline is super inflexible. Actually, they are kind of Bi-polar with a heavy bent toward inflexibility. On a rare occasion, I have been able to reschedule a room, or cancel a trip that has been changed, but for the most part, if something changes about your trip, just plan on no refund, no changes. It’s kind of like playing Russian roulette, but with four bullets in the gun. The other thing is that their prices used to beat anyone on the internet, and the bidding process worked wonderfully to get the best rate available. Recently, not so much. Prices are pretty much in line with almost every other company out there. So, if you like gambling with your money or if you are 100% sure nothing will change about your trip, then I would still use Priceline. But if there is even a small chance something might change, I would recommend someone else.
Worst app ever and hasn’t changed in years....
by sunpaw17 on 2019/08/16 00:32
Whenever you have stayed at a hotel, the app gives you deals to stay again and again, but it doesn’t let you do anything but accept whatever room they may have available for that deal and not any other room! “Room is guaranteed to accommodate 2 adults”. Ummm? So what about families? And WHY CAN’T I BOOK A DIFFERENT ROOM?! If you select the ‘choose’ button it takes you straight to a check out screen... great... I want to pick my room!! I need it to fit 5 and a lot of rooms don’t do that. I’m not just going to book. So I have to go to your website or better yet... NOT YOU. To book the room I want. Been like this for years... no one else complained?! I doubt it. Now your app is deleted, thank you for wasting my time yet again. Like the last time I paid for a whirlpool sweet and you just told the hotel I paid for a king and had to pay the hotel more money when I got there for it when I already paid you an extra fee over the regular king room for it. Sounds like it not uncommon and you are another apathetic business out there just waiting to scam others out of their money.
Nightmare
by stan_butt on 2019/07/20 15:20
Oh if I could only give this app zero stars. I had a terrible experience attempting to book my honeymoon, of all things, through the Priceline app. I was told time and time again the flight I chose was unavailable and sent back to choose another flight, when in actuality Priceline was attempting to charge my credit card. I received no confirmations, no emails telling me there was a problem, and I never even reached the final step of booking. It wasn’t until my credit card company contacted me that I was notified of any attempted card activity. Priceline customer service insisted that the generic error for the app is “flight unavailable, choose another.” That alert was completely false in my case. I was assured all of the attempted charges would be wiped clean, but Priceline customer service said they could send no kind of email to confirm this information. I am incredibly disappointed and sad, because what should have been a joyous celebration booking a trip turned into a catastrophe. I have emailed Priceline once again to explain the entire situation and hopefully prevent this from happening to anyone else in the future.
Very misleading
by Promeg on 2018/02/13 13:04
Priceline used to be a great place to get great deals until recently. The Express Deals they offer seem to be a decent deal until you select one. First off, the hotels that they say are comparable to the one you’ll be getting are actually nothing like the one you receive. I booked a 3 Star express deal that they said would be comparable to a Marriot, Hilton or Hyatt and instead got a motel that I wouldn’t even rate over 2 stars. In addition to that, when I checked in, I was told I must pay an additional $34. Priceline had informed me at the bottom of the booking conditions in tiny print that there would in fact be a mandatory fee I would have to pay. My problem with this is why did they have to put it all the way at the bottom like they were hiding it and not put it some where people could actually see it right away so you know the true cost of what your paying for. When looking at reviews for this hotel, no one had anything nice to say about it except that it was close to Universal. How it’s a 3 Star hotel is mystery to me. When calling customer service, they were unhelpful and made me even angrier.
Long time Priceline user
by Iceman079907 on 2019/04/25 11:41
I have been using Priceline and services similar since their inception. I am very grateful for the ease of use, the deals offered, and the constant improvements made. No, everything doesn’t always go the way I expect it should go but it always works out. Being a life long businessman and entrepreneur I can appreciate how much time, effort, and ingenuity go into the operations and service. I am also very appreciative of the helpful and patient customer service agents when things don’t go as planned, I could not do your job! For the people who post bad reviews for Priceline and other services like them, it might be worth lowering your expectations and look for the positive aspects of these tools and other conveniences available in our world. You might just start enjoying your life. Problems and complaints are always self generated.
No Protection Against Bedbugs!!
by kridten on 2018/06/17 03:33
My husband and I booked a hotel through Priceline so that we could attend my nephews graduation. When we arrived to the hotel, we found bedbugs on our room(some alive/ some dead). We notified the hotel staff and they refused to refund our money because we booked through Priceline. When I was waiting in the parking lot, another woman approached me and let me know that she had just found live bedbugs in her room and advised me not to stay. We knew it was not an isolated event. So, we called Priceline. They informed us that because the hotel management denied that they had bedbugs and they were not there to check that they could not refund our money ( it was a multi-night stay) I asked if they had any customer protections within their contact for live infestations and they said that they could not refund our money because the management denied the problem. We travel frequently (my husband is a pilot) and we will never use Priceline again. Thankfully, we found another hotel (not through Priceline) and they gave us a discount for our troubles. Priceline works for the hotels - not for the customers!!!
Horrible Scam Artists
by Good Bye Priceline on 2018/11/08 16:38
I have been a long time customer purchasing flights cars and hotels. I have always purchased the Trip cancellation insurance. Never needed it until today. Don’t do it folks it is a scam. The one time I finally need to change a flight and Priceline could not and would not help in any way. They sounded as if they were literally reading off a response card. I called several times hoping to get a customer service agent that would listen to the issue and try to help. Luckily I had insurance right??? One would think but wrong again. The only time the trip cancellation covers you is if you are on your death bed and in the hospital and even then you have to call them ASP in order to be covered. Very misleading. Don’t waste your money buy the better ticket if you think for a second you might have to make a change. Better yet purchase from the airline directly. Priceline told me yesterday they can’t help me they are only the middleman. Well time to cut out the middleman. Priceline you have lost a very good customer that purchases 10-20 flights a year, Hotels and rental cars.
Best hotel app
by Mark Napier on 2020/07/01 16:04
By far I love this app over the competitors I find that Priceline always has the better prices on hotels and the more you use it the better the prices and they have other features that lower your nightly rate by letting them pick the hotel but if you use it enough when using that feature you know what hotel your gonna get already because it’s usually the same one probably the only thing I dislike is when they say it will be one out of the four or five hotels we just listed and it’s always at least in my case always the same hotel no matter how many times I use the pick for me feature it’s never one of the higher end hotels at least in my experience but on the other hand I always know what I’m getting it isn’t a guessing game either lol so over all I love the app
Always “too late”
by powerpop25 on 2019/11/22 14:42
Lots of great deals advertised - but they don’t exist. There are some properties advertised that have been demolished. I clicked on them and they say “sold out” and I kept consistently getting that message regarding particular properties, no matter when or how far in advance I’d try to book. I tried to contact them, the numbers are out if service. When I finally booked with a different property (using a different service than Priceline - that frustrates me with their “sold out” and “too late” garbage) the other property told me those advertised on Priceline were no longer in business (for over a year and a half), and one was torn down and doesn’t exist! Another fakery: “let us choose and you’ll get a great deal.” LOL I entered various dates for up to two years. Nothing. If you don’t have it or can’t do it, DON’T ADVERTISE IT. The app does nothing, and is worthless. The one booking I made with Priceline I canceled. Why? Because they required payment up front (not problem) but I found a better deal that DID NOT require payment until the day before the stay. Priceline is a zero.
NEVER USE PRICELINE
by michele ford on 2020/05/27 06:47
They don’t even deserve the 1 star that I had to give to write the review. I had been using them for a month straight every night until 1 night I had made my reservation close to midnight right before I got there. It somehow got switched to the following day and they wouldn’t check me in until 3 pm. 15 hours later!! I had used all the money I had left on that reservation. So I guess they expected me to sit there and stare at the empty motel and room that I had already paid for until 3pm. A few weeks ago a hotel cancelled my reservation last minute and they were able to switch me to another hotel but fixing the date a few hours was out of the question. Finally after a round with the 3rd representative they gave me “Great news!” They decided to overlook the cancellation policy and give me a full refund that I should see in 7-10 business days. Yay me! I get to sleep a night In my car in the hotel parking lot! *BAD BUSINESS* They lost a customer that spent at least $60 a day for the last month and a half and ANYONE AND EVERYONE that I come into contact with.
Not what was advertised
by Yomyname on 2020/01/07 01:58
I booked a hotel for seven days and I expected a hotel that was four stars with very good reviews but it when I arrived I was very disappointed. When I first entered the front desk was not welcoming at all. Then when I entered my room, it was not a room that is four-star worthy. It was very old-fashioned and seemed like a hospital. The bathroom didn’t even have a hood. The air conditioner was also very old. I assumed that all the hotels were like this around the beach since it was supposed to be a four star hotel, but my friend booked another hotel that was 3.5 stars and the hotel was completely different and of better quality than the one I stayed at and it was at a better price. I would also say that $80 would be too much for a night. Their room also had a beautiful view while mine didn’t have one. Their room was so much better and I’m absolutely disappointed as I trusted this app very much. I’m never going to use this app/website to book another trip from this app again and I was tricked into buying a hotel that was not accurately rated.
Not the best deal/ will give you the deals that will ruin your vacation
by criscanbar on 2019/11/25 22:14
Second time i use this app & the last one. People!, this website offer you deals that once you sign up for them/ paid for them, the extra fees become a ripoff. A good example of this are the their alliance with FOX RENTAL CAR. This car rental company is a complete RIPOFF!!!!! Please do yourself a favor, and DO NOT rent a car with this company. You might think that you might be able to get a ‘’deal’’ through Priceline; however once you are in the counter, you won’t only have to wait in line for over 1 hour; they will also force you to add one insurance and hidden fees will come off , that you won't see until after you return the car. At the end of the day, you would end up paying 3-4 times more of what you were initially paying. Customer service is ok, people in the San Francisco airport location are rude to the point that they make you feel that they are doing you a favor. FOX RENTAL CAR= will ruin you vacation. Priceline and FOX rental car= conspiracy against them customer with fake deals
Terrible!
by mcky12 on 2019/09/12 16:10
So I used toLove Priceline I use them to stay for two weeks in Atlanta had great service and great hotels everything was fantastic until I saw there was a charge on my card for a hotel in a whole different state so of course I called the hotel said there was nothing they could do had to call Priceline call Priceline customer care stayed on the phone with them for about 10 minutes arguing about the fact that I was having to pay for a hotel I didn’t even book and the woman kept saying she understood all she could do was send me an itinerary but couldn’t refund me my money or cancel the reservation when I kept telling her I did not book a reservation in a whole different state all she kept saying was I understand understand but obviously she didn’t because I’m somehow expecting to pay for a whole weekend in a whole different state that I didn’t even book so I just have to pay for a hotel I’m not saying and please tell me how that makes sense? So upset that this happened because I really liked Priceline but now obviously I can’t trust this company.
Great app could use a little tweak.
by What names aren't taken? on 2018/08/11 15:45
I book the same hotel off the app every week. Every week I type in the location I want. Every time it shows hotels downtown Dallas when they are 3 times the price and require a $20 Uber ride. I ask for specifics in the filter ‘distance from location’ and the first time I booked, a hotel downtown popped up I thought great and booked it. Only to find out it was not close and did not provide an airport shuttle as promised. I know first world problems, but I now know I have to scroll thru to find the hotel I want. I wish when I put in the neighborhood ‘area’ it would put that area first. And the filter does not really work because you say distance closest to and it puts you 10-15 miles away I guess those hotels must pay a premium to pop up on the top. Just a warning if you are not familiar with the area check the map, the filter does not work.
Don’t use this App - it will take your money.
by Master Lord202Boss on 2019/12/06 02:04
Booked a hotel quickly due to a deal I wanted. Realizes they allow pet (which I am very allergic even after a someone pet is long gone.) so I immediately tried to cancel that reservation and booked another flash deal for a pet free hotel. I couldn’t cancel via the app. I tried calling, they told me they would cancel and refund if they hotel was ok, I called the hotel, THEY SAID OK. I called Priceline back, they call the hotel and return to the call with me saying no they can’t cancel. Hotel says Priceline controls all reservations. Even though they could see the reservations were created back to back, they said no. The other scam is once you look at all the options you like and select a hotel, YOU CAN NOT MAKE A FINAL REVIEW OF ITEM:PURCHASE before you confirm like you do in online shopping. YOU CANNOT! GET A REFUND FOR TAP OF WRONG BUTTON 1 SECOND AFTER YOU PURCHASE NOR CHANGE TO A DIFFERENT DAY, NOR GET A CREDIT. Their customer service & supervisor have been trained to say no regardless of facts or issue. If you confirm a reservation, your money is gone no matter what.
Priceline is horrible
by hdmkom on 2019/04/05 22:24
This is by far by far the worst company I’ve ever dealt with online I asked for Google to give me alive customer service number they turn you over to a robot the same robot with the same voice I put in my name phone number email I totally registered and signed then I put everything I needed for a vacation the city I’m leaving from the city I’m going to how many days how many people age the ages of the people I put in I need our hotel and flights three different times I put it in very carefully and I pressed find it for me and they just sent me back the same page that I had never filled and over and over again and when I leftA written message that I was actually talking to a human being she didn’t understand anything I said didn’t register in my email or phone number which I had signed in with and said hello to RICHARD it had recognized me yet I’m trying here for 45 minutes to get a price on the flight and nothing works and there is no real human being to talk to goodbye Priceline you lost a customer before you even got one
Awful Customer Service
by Ryan Mack the cheap guy on 2019/01/26 01:40
Booked a hotel for Wednesday and another room for Thursday. My flight was cancelled Wednesday morning. I cancelled my rooms right away ON WEDNESDAY. They didn’t call to cancel until THURSDAY even though I called the hotel personally and got them to give the okay to cancel the room on Wednesday, but Priceline needed to make the call themselves...not me. I used that God awful chat system to give them the name of the account rep at the hotel on Wednesday, but again...they waited a day to call on my behalf...the hotel didn’t cancel my reservation...why would they? Priceline admitted it was messed up and they should have called that day, even though i did their job for them, but all they could do was just apologize while I ate the $100 for the room...oh...they did offer a 5% discount on my next booking. The customer service reps also didn’t really speak English well and I kept repeating myself. After over 5 hours on line and the phone all I have is a bunch of “sorry” statements, frustration, and $100 less in my pocket. They could care less about customer service.
Only a fool doesn’t use this app!
by Smith35387 on 2019/05/18 18:04
My wife and I travel quite a bit, particularly to Florida where our daughter attended college and just recently just graduated. She now lives there. We also travel overseas. Wherever we go, I would not even consider not booking though Priceline. After using other apps and even using points accumulated though the hotels themselves you will never save as much money as you do with Priceline. We are very particular where we stay and if you read the reviews of the hotels and weed though as many reviews of each hotel you can, (there’s always someone who has a gripe with something) pick one. I almost always pick their special deals as long as there is 4 stars and the reviews are mostly positive. Have been super happy with this approach! Give it a try, you won’t be sorry!
They don’t take ownership of their mistakes
by Kinzmom on 2018/09/11 13:07
I was using the app to find a hotel for a college visit for my daughter. I searched and found one on the date we needed for $90. I clicked book it and when the confirmation came through it had the current date, not the future date! Immediately called customer service. They told me that it was a no cancellation/no refund deal! (I know and I was ok with that when the app showed the right dates) she said There was nothing she could do! She said maybe call the hotel and see. So she “called the hotel” and said they would allow me to cancel and rebook for the correct date but the cost was $145! What?? Your app said $90 on the correct date now I either lose the 90 I have already paid or have to pay $145. Yes that was my only option. So because the app screwed up the date...I ended up have to pay an additional $55 for a room! I seriously will not use this app again! I could have gotten better rates through the hotel direct!!
Very Disappointing
by THillSix on 2019/10/23 20:08
I and my family have used Priceline and other booking sites in the past with no issue. This week I attempted to book an Express Deal through Priceline, upon the first attempted I was given an error message saying the site was having issues and to try again later. Over 12 hours later I go back to try and book again the same deal is still being listed and after a couple more attempts and multiple error messages, none of which said the deal was unavailable, I contacted customer service. They essentially told me that they couldn’t do anything about the issue and deals listed on their site will typically remain even when they are no longer available. Why would I continue to use a service that does not have correct or updated information, on top of that I was very disappointed in the service I received on this issue not once did the representative apologized for the inconvenience or wasting my time instead simply said this is just how their site is. VERY DISAPPOINTED IN THIS EXPERIENCE.
Priceline comes thru again
by Older Dinosar on 2018/10/02 23:24
I only use Priceline for booking hotels but I’ve scored every time! In fact I don’t know when the last time was that I didn’t get a hotel thru Priceline. If you don’t have any friends or family with connections to big hotels and you don’t like to pay double for a room and you don’t like to book days or weeks in advance in case your plans change and you’d like something better than a Motel 6 or Super 8 then go thru Priceline. I’ve booked the actual hotel I want or used Express Deals and have always been happy with the results... well ok there was that time in Kanab Utah where we got an awful room but what can I say, it was Kanab. We’ve never had problems checking in or getting help in getting 1st floor rooms or rooms near elevators for my handicapped hubby.
Priceline Credit Card Rewards - ISSUE after ISSUE
by Bug28122 on 2019/09/18 20:32
I have had the Priceline credit card for 4+ years now and have booked hotels weekly for work trips and I am very disappointed in this company. I have booked so many times through the app/website and often times never received my rewards points because the payment wasn’t needed until the arrival at the hotel. When you don’t pay through the Priceline you don’t get the points. I then pay with my card at the hotel and still never get my points. I have made cases and have many case #’s but never get the points I deserve. I have trip #’s and proof that I booked through the app that should allow me to get the points. Well the lack of customer service never understands this issue and I am left with 0 rewards for using Priceline. I think the easiest solution is to make this an issue and have your IT dept. figure out this reoccurring issue or for me to never use Priceline again. What’s the point in having the Priceline credit card when I don’t get rewarded for using Priceline?
Long time customer, very disappointed
by Hairilicious on 2018/10/28 23:30
I have been using Priceline for YEARS. I’m a hairdresser and I tell all my clients to use them as well. It had always been my go to. Not anymore. About three weeks ago I accidentally booked my hotel for the wrong weekend and called as soon as I clicked submit, realized it too late! So I called customer care. The lady was sweet. She said that she email the third party company to see if I could change the date or have my money be refunded. Mind you, I didn’t want to cancel or my money back, just to change the dates. I was willing to pay the difference. I called on a Saturday at 11ish pm. She said I would hear something back in 2-3 business days. I called back on Monday just check that my request wasn’t being forgotten. The gentleman told me that I should hear something by Wednesday or Thursday. Friday came (day before the accidental reservation) and nothing. I called and they said that the company had not replied to them. I called Saturday and the gentleman that answered took my number and went into action and said he was going to call that other company and get them on the ball right away. He calls back and tells me that I will get an email in two business days. It has been over a week. Nothing. I have email customer service. And nothing. After using them for my hotel stays for so many years, I am deleting the app and taking my business elsewhere. I feel ignored. I was patient and I was nice.
Thank you Priceline for the Quick Cancelation and refund process during this covid-19 pandemic
by Tracy & Jeremy on 2020/03/19 12:22
My husband and I were going on a trip at the end of this month and made reservations through Priceline for a hotel. We found amazing, affordable prices upon booking. Due to covid-19 and isolation recommendations, we had to cancel our trip and reservations. The cancellation took zero waiting time and I was able to do it through their automated system in a matter of a couple of minutes. I was also given a refund that will post back to my bank in a couple of days. We have experienced wonderful service and reliability with Priceline. As first time customers, we are extremely satisfied and this will now be our go to for all of our future reservations.
They can be great if they want to be.
by Tony Andrin on 2019/06/15 22:42
Priceline has for the most part treated me pretty good. They have had issues for when you need to call customer service to deal with a problem that you’re having or By accidentally double booked for triple booking to get a refund can be pretty hard. They can give you a real hard time about it. They usually make you call the hotel that you double booked and ask them if they could cancel the reservation for you because Priceline won’t. What I wish Priceline would or could add would be for us to be able to use our rewards numbers for the different hotels and car rental and air fare programs offered. If they were to do that I would not have any reason to use anyone else at that point and Priceline would be the only app I would have. Thank you More then 500 rooms booked
Emergency 2 days before Christmas
by PenneeO on 2017/12/26 17:01
Booked a night at the GSR in Reno, NV. For my anniversary. When I got to Reno I couldn’t stay because of a death in the family. 2 days before Christmas, on my Anniversary and the hotel was 100% full with more people wanting a room. I figure if the hotel can rent my room then I should get a refund. The hotel manager tells me to call Agoda, who the reservation was made, if they agree to refund my money the hotel wouldn’t charge them to get a refund. I call the number the hotel gives me to explain the situation and ask that they agree to refund me my money when the room was re rented. Priceline says the hotel won’t agree and the hotel manager is saying they had a deal even before I booked a room and they will still charge Priceline even though the room was rented. Its a deal take your money and they split it with the hotel. Grand Sierra Resort blames Priceline and Priceline blames Grand Sierra Resort. The only reason I give them 1 star is because the app and review system make you select one to make a review.
Best On The Go Get Way To Find The Cheapest Deal!
by Ding fong on 2019/02/12 15:06
I travel a lot for work and I always use Priceline if I need to get a room. I watch my close associates struggle with finding a room and then the prices are always way higher. I open up my phone, type in the town and boom within 2 minutes I can find the perfect deal. The express deals 9/10 are better hotels than I would generally buy and are generally at I price I wouldn’t normally pay for a hotel...because they are just that cheap! Once I got a 4 star suite 10th floor for only $54! If you have a problem their support center is very good at making sure you’re happy. All around this is a must have service for anyone traveling who wants to save all the cash they can! In one year I saved $2,500 on express deals.
Rating Trends
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All Versions
4.0
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Current Version (20.0.2)
5.0
418,888 total
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Version History
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Search Visibility
App name
priceline - hotel, Flight, Car
Description
Get exclusive app-only hotel deals, discounts on rental cars, and cheap flights all in one place, with the priceline app. Join millions of happy travelers who book great deals with us every day - download now! NEW - Stay more, save more! Unlock priceline VIP when you book and get our best prices on great hotels. Still need a reason to download the app? Here’s 3: 1. Access to exclusive hotel deals found only on the app. 2. Everything you need in one place - low-priced hotels, cheap rental cars and discounted flights. 3. Personalized, relevant hotel recommendations - we have the travel deals that matter to you. Our app is rated as Best App for Travelers by Travel + Leisure! SERIOUS SAVINGS You’ll save up to 60% off with Express Deals®. Seriously. Plus, you save up to 50% off hotels when you unlock priceline VIP. SEARCH, FIND, BOOK Finding the perfect one is easy as pie. Search by city, address or point of interest to book the most conveniently located hotels and rental cars. As you search more, we uncover even more deals just for you. QUICK & EASY Want to book in a matter of seconds? Our app features super-quick travel booking, especially when you’re signed in! We do fast well. rental CAR DEALS Hit the road with rental car deals on 22 brands in 28,000+ locations. That’s how we roll. CHEAP flights Travel across the globe with super deals on thousands of domestic and international flights across the globe. Pace yourself. TRAVEL BUDDY Easily access and make changes to your trip wherever you are with our My Trips feature. Need to check your booking on the go? Get all of your reservation and travel info right on your phone, even if you booked on your computer and even if you don't have service! My Trips works offline, too. Like magic. Our app has your back. And it’s watching your wallet, too. Download now! priceline is part of Booking Holdings, which includes leading online travel brands such as Booking.com, Agoda, Kayak & OpenTable.
AWESOME Prices!!!!
by gymnast786 on 2020/08/07 02:55
Priceline is easy to use and the prices are AWESOME!!!! The site/app are VERY user friendly!!!
Great for on the go booking
by Bobby Studio on 2020/08/07 01:32
So are use priceline and a couple of apps but for the most part first line for one for me I’m usually able to book my cas, flights or hotels from my phone or tablet even my computer it’s a no brainer. I would like to have more realistic reviews and photos and possibly a chance to know exactly what hotel I’m getting before I pay but for the most part it always works out.If you’re in the music industry hit me up I would love to get with you in your state and I’ll just have to book with you let’s book a video. Google Studio Uncut or Bibby Studio and book me and all I’m charging is $150 plus the total of transportation through Priceline.
Super Easy
by poppies Mom on 2020/08/06 03:05
The whole process took 5 minutes to buy tix . Super easy and seemless . Highly recommend.
Price line is a rip off
by priceline is terrible on 2020/08/06 02:26
Do not use price line, there customer service is terrible, there price match is a fraud and they make you jump through hurdles for every thing except taking your money. Booking.com blows this bogus website out the water. In 5 years this company. Will no longer exist and it’s for good reason. Zero help from the corporate robots who could care less, and that’s after waiting 2 hours for a call back or a text chat that says agent will be with you in 30 seconds over an hour that’s 120 times 30 seconds. Terrible. Terrible
Tavon from Baltimore
by taymoe 1213 on 2020/08/05 05:56
Thank you for the deals. Need to visit my family on Atlanta and I'm a make sure I'm wearing my face mask and keep everyone safe and enjoy the time. Thank you from the winder family!!!!!!!
Horrible customer service
by horribleterriblestupid on 2020/08/05 02:58
I’ve been trying to get ahold of someone for 2 days. I just finally spoke with someone and she told me I was calling the wrong department and she costal the help me. I guess they have different departments for hotel and flights smh.
Priceline value
by lou u SA on 2020/08/05 01:19
Great way to save money if you know how to work the the website 2nd time got this hotel. 4. 1/2 miles from launch but very clean and lots of parking space for boats
Super
by Siddddney on 2020/08/05 01:13
Great app I love it
No la usen 🤬🤬🤬🤬
by herndhdj on 2020/08/04 20:41
Tremendos estafadores que son. Me vendieron 3 voletos los cuales les quise cambiar la fecha y lo unico que me supieron explicar fue que ellos no podian hacer nada
Price manipulation
by Seek First on 2020/08/04 19:19
Tried to book deal twice went through payment and said “sold out” then was able to book for $15 more.
I have now first hand experience of the Priceline for airlines
by Stephen Gibson on 2020/08/04 10:48
T simply awesome
Phone number
by scottyray1 on 2020/08/04 09:45
I’m trying to book today! Why is there no phone number anywhere?!!!
Figure looking
by lexabree on 2020/08/04 06:57
Figuring..................Figuring?????!!!....Hmmmmm
I’m Satisfied
by Gumplegend334 on 2020/08/03 22:14
Every time I go through them I’m never let down and it’s a good experience no matter where me and my family goes we make sure to use Priceline!
Great Prices
by Another Satisfied Guest on 2020/08/03 07:34
Priceline hotel prices are almost always lower than on other apps and the Express Deals are great. I frequently use the app to find hotels and I have only been disappointed once!
I love you
by xuz bbb on 2020/08/03 04:24
I love it it's the best
Excellent!
by LeenAzzam on 2020/08/03 03:02
I got many fantástica deals!
Can’t Bundle
by Mz Hawaii on 2020/08/03 00:57
I don’t like how I can’t make a reservation for hotel and flight together package deal on the app. If I go on the website I can, but I feel like the app should include that as well instead of trying to make you purchase everything separate. 😏😏 🐍
Easy to use, great pricing on hotels
by TechTrend on 2020/08/02 23:22
This app is easy to use and allows access to Express Deals and other offers on hotels.
Mohamed Salem meihemid
by mohamed, m on 2020/08/02 22:05
Priceline is the best ever Been using it since 2011 Just awesome 😎
Not satisfied
by Rashndra Shavers on 2020/08/02 04:26
The room I booked on here was completely differently I paid for a double room with a balcony and when I got here it was a standard room Priceline overcharged me and there rooms are only 128 dollars o would like my money back and I will never book through them again
Overall experience with Priceline has been great!
by AXanderD on 2020/08/02 00:47
My flights have all been very good, even Spirit and their customer service. As far as hotels go, my last in Orlando trip was definitely not a 4 star ⭐️ hotel, perhaps a 2 1/2 or 3 maybe, but other than that most experiences have been good enough or great.
App Good Service Bad
by Mtrejo89 on 2020/08/01 09:08
App is good and helps compare deals. Customer service when you need it, is terrible.
First time user
by Esther Rios on 2020/08/01 05:34
User friendly easy and fast
Defective app use Expedia instead
by Debbiesand on 2020/08/01 04:00
None of my cards were excepted I had to finally use PayPal. I never have this problem with Expedia
My great booking partner
by EsgerSeferli on 2020/08/01 03:51
Using Priceline for my all purchases. That is why they take a good care of me :-). Easy to use, affordable to buy, convenient to book. It gives you great rates if you are a loyal member :)
“I’m sorry, our policy is that we can’t help you.”
by He's fine!!!!! on 2020/08/01 02:06
Terrible customer service. When I called customer support, the recording said there was a wait time of over an hour. I was put on the list for them to call me back. They called a couple of hours later. When I explained how I resolved the problem, the lady read from a script of how their policy doesn’t allow them to help me in the situation. I just laughed cause I told her that I already solved the issue and instead of saying that’s great, she read to me how she can’t help me.
Wrong hotel
by ahm1813 on 2020/08/01 01:21
It booked me a room at a different hotel then the one I selected
Not happy with Priceline whatsoever!
by BBQMaster123456789 on 2020/07/31 22:30
I have been a Priceline customer for several years and will never use them again! I set up my reservation a week in advance. Then Priceline outsourced my reservation to Booking.com, and Booking.com completely screwed the entire reservation up! For starters I reserved a 2 queen bedroom suite, that was supposed to be poolside and marina side, then find out they booked me into two separate rooms, not a 2 queen bedroom suite, and attempted to charge me double as what I was quoted of $229 each with a $200 deposit for each room. Then when we get to the Magnesun Hotel we find out all this crap, then we’re assured that the hotel staff got it corrected, we try to get in our room poolside, there was no place to unlock the door, the curtains were open and we looked inside it was a small 2 queen bedroom regular room. I go back to the front desk and tell them of our issues. They informed me that they didn’t have any suites available but for our troubles they would give me 2 separate 2 queen bedroom regular rooms at the $229 for each room but since I paid the first balance in full they wouldn’t charge me the deposits, and I tried to tell them that not no but hell no, I shouldn’t have to pay extra because they and Priceline screwed everything up! I will be sure to tell all my friends and family about this and would never stay at this hotel or use Priceline again! We drove 4 hours for this crap and they have now ruined our small vacation!
No Help
by kintsugi19 on 2020/07/31 20:50
Not sure why if I book a hotel with the Priceline app and I have issues they want to pass me off to a sister site. I didn’t use the sister site so why have me contact them? I guess it doesn’t matter that they are letting people make a reservation for rooms that aren’t available and then the hotel wants to charge $50 extra. Totally irritated and done with Priceline.
Double charges on credit card
by Baf0806 on 2020/07/31 19:20
Be sure to review your credit card after booking. This is the third time I have been double charged by Priceline and the hotel. It takes about a month of multiple calls to get it refunded. I’m done with Priceline, it may cost a few more bucks to book directly but it’s worth it in time saved. Update, Priceline responded with contact there customer support which I have already done three times. I was informed by Priceline I needed to take it up with the hotel as they can’t do anything else.
Road trip
by Mrs. Zam on 2020/07/31 17:57
We can always depend on Priceline for the best rates. We being VIP Members are always given a discount. Can’t wait to enjoy our birthday weekend and see our grandkids.
Five Stars
by Super-Supreme on 2020/07/31 17:11
I must say this app has come a long way from before. Right to the point simple and easy check out THANKS PRICE LINE
New hotel
by Georgia hall on 2020/07/30 22:02
Bucket list road trip Thank you for making it easier We love price line The Halls Davy GEORGIA
Nice app
by lance7115410 on 2020/07/30 19:04
Useful and fair
Great ,
by Jermal20 on 2020/07/30 02:27
Been using price line for year
Priceline App is the Worst Experience EVER
by Disappointed Jackd Member on 2020/07/30 02:10
Priceline is ambiguous with its pricing and fees, alleges that cancellations are allowable up to a certain date but do not advise of the fees that will apply. Website is faulty and does not process cancellations or modifications to an existing reservation well. This has been the most excruciating experience of my life.
Awesome
by Cochinas on 2020/07/30 00:44
Awesome
Proud mama
by ;)Netty on 2020/07/29 23:36
I’ve been using this app for a long time. It’s convenient, reliable and easy to use. I still continue to give it 5⭐️⭐️⭐️⭐️⭐️
Best Booking Company
by cwatts64 on 2020/07/29 18:25
I have booked with every agency under the sun, you name it and I’ve used them. Priceline is far and away the best of the bunch, so much so that I no longer use any other company.
Great App!
by micheleleeo on 2020/07/29 17:29
Sweet for grabbing a hotel last minute. Easy to use
Joke
by patrice mccarty on 2020/07/29 17:02
This company Is not to be trusted. I booked a hotel through them and when I realized I did something wrong, the agent told me I couldn’t get my money back for one of those nights. I just booked it like 5 minutes ago so when I called in They refused to let you talk to anyone and when you call in To speak with a representative they tell you that your to wait is over 10 minutes and wait for a call back. They never call back!!! It’s been five days and they still have not refunded me my money. If you read this review please don’t book anything through them.
Flight
by michsel tart on 2020/07/29 16:19
So I booked two round trip tickets to Alaska celebrating the fact that I beat cancer. Well I just had my six month checkup. And my cancer has came back. I called Priceline to cancel trip due to the fact I’ll be going thru chemo at the time. I was told that I can not cancel trip or get a refund. Way to kick a guy while he’s down Priceline.
Awful App
by JJJP_1234 on 2020/07/29 04:41
This app is awful. If you put in a zip code an error message appears. It's so worthless.
No you don’t want to use this one
by beazy247 on 2020/07/28 21:32
No! Don’t waste your time with this app. Zero customer service and all three ladies there are rude. The hotels do not have any contact with Priceline so any problem will cost you whether you check in or not. Terrible experience similar to talking with the IRS.
Priceline did it again; excellent deal.
by God's servant. on 2020/07/28 21:25
Excellent!!
Trippin
by shearermomma on 2020/07/28 21:05
We are on a very spontaneous trip to Idaho, and have gotten excellent deals every single night so far!
Huge Blood stains
by dabooch66 on 2020/07/28 20:26
Mattresses are full of blood stains huge blood stains and were covered up by mattress pads it was very disgusting and took pictures with the manager refused to look at DONT BOOK HERE DRUG ZONE AT HOTEL!!!
Awesome
by hampton54life on 2020/07/28 14:53
Convenient
Horrible customer service
by Sexytwins1 on 2020/07/28 13:33
Customer service is horrible tried to change my flight and I was constantly put on hold with no update and every time the rep came back to the line the price mysteriously went up was on the phone wit this rep for almost 3 hours
Priceline Rules
by Bacard_kidd on 2020/07/28 07:02
Priceline is my Bestie!!!!
Priceline Rocks
by OrangeCat2018 on 2020/07/28 06:13
Been using Priceline for years. App works quick and easy.
Good experience as a first time user
by nprep on 2020/07/28 04:53
Super helpful, easy, and quick!
Quick & Easy
by Alijah144k on 2020/07/27 21:12
The easiest way to book your travel and not worry about price, since it’s all done for you.
Express deals = Fake Choice
by Red Lion Boise fake choice. on 2020/07/27 17:36
Exp
Awesome
by Royaldixon on 2020/07/27 16:32
Renting a car or booking reservations is so simple and streamline with Priceline. I never have to worry when it is time to travel or book reservations - PRICELINE.com never disappoints.
Deals deals deals
by Iheatgrpn on 2020/07/27 03:42
I always find the best price!
Amazing
by beatzbyraeNolaMua on 2020/07/26 22:40
💕💕
My Brother Birthday
by LauraT0212 on 2020/07/26 04:58
This is the best app I can’t wait to see my brother face light up 22 Chicago downtown here we come
Wouldn’t work
by ddgerdes on 2020/07/25 23:39
I tried three cc and it just wouldn’t work. I tried again the next day and it worked immediately but all of the prices had gone up and so we stayed at a lower rated hotel when the day before i could have had a much better hotel for the same price
Priceline
by DizsyDiego on 2020/07/25 22:07
has The Beat Deals 🤷🏽‍♂️
Best hotel app
by Whodatmd on 2020/07/25 20:42
This is the best way to compare and book different hotels. Booking is easy, no hidden fees, and many times cheaper than the hotel’s site.
Trust issues
by Lee Bro. on 2020/07/25 18:05
Not a fan of sites that tell you in order to get a great rate you have to book your reservation at an unknown location before they’ll show you where that motel or hotel is. No thank you
So
by spacedollttg on 2020/07/25 17:27
Pricing great but I must say the Hilton was the best
More pictures
by bigberto92 on 2020/07/25 16:30
I love the app, it is super easy to use and fine hotels. My only issue is I wish it had more detailed pictures of the rooms and sceneries surrounding the room.
A breeze
by DomCo86 on 2020/07/25 14:51
I always find a deal
The best.
by ojam75 on 2020/07/25 12:34
This has over the years been my very favorite way to book and experience travel
Search
by sadavis$$$&&&& on 2020/07/25 04:29
Watch out for search in another country when search for city in the USA
Great
by jreed5909 on 2020/07/24 23:32
My flight was $30 cheaper through them.
Over all great place
by tk neal on 2020/07/24 20:52
Staff is very respectful and helpful. The stuff keeps it clean and for animals to be in the same hallway as me I don’t smell them cause the keep the hallways clean and nice. And the prices on Priceline and there website has some great deals as well. And the most important part the rooms our very clean and nice. Check them out if you ever wanna get away like me or just need somewhere to stay. Stove works great kitchen nice. I love it here
Priceline is number 1 in crappy hotel rooms
by melasala81 on 2020/07/24 19:16
Everytime I rent a hotel it’s getting more and more ghetto the rooms never look like the pics and always trying to up charge for ugly nasty room that is not worth the time or effort any more I’m going back to hotwire
Amazing flight prices!!
by AhmedSheshtawy on 2020/07/24 18:09
I’m so pleased with their cheap blind flight booking! It saved me more than 30% of the ticket! It’s a little gamble though. But if you’re not rushing and don’t mind a layover, it’s the best way to go!
Long time customer’s honest review
by toughwingnut on 2020/07/24 14:55
I use Priceline for work trips. I travel extensively and only use Priceline. For those who use debit cards and have issues with holds, I highly recommend using PayPal. On rare occasions Priceline will offer a deal that is no longer available. If you use PayPal, you never see this hold on your bank account. Priceline’s deals, especially when you use it a lot, are great. I get deals on rooms that would usually cost $100+ and get them at a price that fits my per-diem.
2 nights for less then one! BEST DEAL
by Donna Carter Tucson, AZ on 2020/07/24 06:04
Best deals on a last minute hotel EVER! With my Priceline VIP status I received a really clean and comfortable room for two nights and paid less then I would for just one night! You can’t get a better deal then with Priceline’s bookings. Breakfast included, pets welcome, responsible pool care and the best part is when you walk into your unique room for the first time! CLEAN SANITIZED CRISP NEW LINENS AND UPSCALE EXTRAS AWAITING YOU IN YOUR BATH. Book your next get-a-way with Priceline.com and when you download their app, you save even more on top of your original savings. I mean it. This blows hotel and booking .com out of the water!
Love’em
by Ma'Long on 2020/07/24 05:02
Very good on the prices. Sometimes I’m shocked at the prices lol
My trips with Priceline!Over 15 trips booked
by annuitcoeptis1776 on 2020/07/24 04:08
I have to say that Priceline has been one of the best companies that I have ever done business with and have not let me down once’ over 15 trips booked and each was exactly as the told me it would be, thanks to their kind, helpful Courteous staff and a remarkable teamwork I would
Happy Southern Belle
by Belle Solis on 2020/07/24 03:42
Thank you Priceline!!! You are simply AMAZING!!! I will DEFINITELY keep this app in my back pocket for future travel!!!
Transacciones rápidas
by transacciones rapidas on 2020/07/24 03:41
Es una página muy rápida en las transacciones. Espero que también sea igual de segura en mi reservación
I love it
by Ryiah-rock yo world! on 2020/07/23 20:37
Very fast and easy to use and really good deals.
No help when needed
by Moonmonkey214 on 2020/07/23 13:18
They may have cheap rates but if you make a mistake or there is a problem with the hotel you book they won't help I've been struggling for over a month to get a response for a cancellation and all they tell me is to sort it out with the hotel and the hotel told me since it's an online book I have to sort it with priceline. So they claim that they don't book the reservation but once it came to the date they take the money out of your account. I would advise to stay away from priceline because if you happen to have a problem with the hotel you booked your money will be gone and they won't do anything to help.
Last minute Decision
by MO$54 on 2020/07/22 18:31
Decided to try Priceline at the very last moment... they came through in the clutch! I went with the discount option and rolled the dice. Both flights were great times! 👍
DECEPTIVE APP & COMPANY
by honest thinker on 2020/07/22 17:02
1) TRAVEL INSURANCE. Priceline offers quick/easy travel insurance (through third party) to add on before finalizing purchase. They do not tell you the insurance DOES NOT cover COVID related claims until after 24 hours from when you bought the insurance... which happens to be after the free cancellation period! And if that's a question you might have before the free cancellation period, not only does their customer service make you wait hours for a call-back, but the policy is difficult to find when you log-in to the insurance website. 2) APP. When you download the Priceline app and want to control notifications, the app does not allow you to turn off "deals and promotions". Priceline may be hurting for income, but as they resort to low ethics and deception, they will further deserve to go out of business.
Thieves
by SeptemberBaby13 on 2020/07/22 15:43
Out of money because of them! Pre booked and when you get to the hotel they don’t have the payment so you have to pay again. Terrible customer service too.
Thank you!!
by Cvmclaypoole on 2020/07/21 23:14
I was trying to book a weekend trip on pretty short notice. I first tried skyscanner, they told me my flight was book.... never happened. So then I tried Expedia... they charged my card TWICE, my returning flight was canceled and I’m still waiting for my refund. I was about to give up and just call my mini vacation quits when I gave Priceline a shot.... I got my tickets booked in under 5min and cheaper then the other two companies I tried to go with!
Price miss-match
by jdemian on 2020/07/21 12:04
I got quoted a better price when I logged on as a guest, instead of when I logged into my existing customer account. That was bad service right there. So unfortunate!
Aleasha’s Opinion on Priceline
by LeahBrooksMom on 2020/07/21 04:38
I’d like to tell you my experience and story with Priceline... First off I just want to say William Shatner is the greatest spokesperson for Priceline!!!! A+++ on that choice guys! Anyway if it’s possible that a small town girl like me could get a personal autograph sent to me would be a dream come true! Lol just kidding but if there’s even a 1% chance it could happen 🥰.... Aleasha Gardner PO Box 40 Ethel, WV 25076 😚😚😚 Anyways....Priceline has been one the greatest app plus become a great stress reducer these past few months with my hotel VIP discounts cause I’ve had to travel a lot. 🙄 so much for being a simple small town girl lol It’s not been “simple” small town life with all this necessary travel. Luckily Marshall ( my wonderful, amazing boyfriend of 3+ years ) must love me unconditionally cause today is his Birthday and he’s selflessly making yet another 7 hour trip w/ my 11 year old daughter and I again, he’s driving us to Conneaut, OH which is my small hometown on Lake Erie. These trips started on June 11th, 2020 what happened next changed me forever, my baby brothers (Dylan) voice giving me the worse news imaginable! Our dad had unexpectedly passed away! I was devastated! Thankfully I have this wonderful man that’s done everything in his power to make sure I made it to OH & could help take care of everything especially when my twin sister didn’t even show, she and I knew our dad, we knew all his demons but also knew he was still an awesome dad! I wanted to crawl in a hole but couldn’t let Dylan have to have all the responsibility taking care of everything on his shoulders We needed $2500 cash for the the service and cremation and only 10 short days until Fathers Day plus enough $ for hotel expenses! luckily a miracle happened! My best friend Heather, somehow paid off the $250 that was still due on the funeral expenses! So my brother picked my dads ashes up FathersDay morning and spent the day with our dad even though I was home and live 300+ miles away, my heart was full knowing dad wasn’t alone somewhere in a box! Priceline took away so much financial stress with all hotel discounts and ill always be extremely thankful for that! Thank you Priceline and William too of course! Lol 😚
False advertising
by johnthan 20012 on 2020/07/21 04:15
It would say you will get one of those 7 hotels on the express deals and when you choose the express deals they will only give you one hotel (their cheapest ) for the past 2 years I’ve booked the express deal ,I’ve been getting the Same exact hotel
Awesome
by Gobe00 on 2020/07/21 03:24
I love Priceline it’s awesome App since I start using I saved a lot of money every time they have best deals very good discount they make me go vacation when ever I want and wherever I want Thanks Priceline
Review
by theone😇 on 2020/07/21 01:31
Great service very helpful never rude pool pet friendly it is a wonderful peace to stay the star are accountably right....
Great app great company!
by Temujjin on 2020/07/20 18:44
Great app great company!
Helps, but misleading
by Working poorly on 2020/07/20 01:01
When you search for a hotel in a certain town and there are none available, the app gives you “close” hotels. In certain places, “close” is 50 miles away!!!!
Priceline so easy to book!
by scnickle5150 on 2020/07/19 22:42
Have had a great experience with the app when booking on the road! 😁
Flights
by tabathaH1969 on 2020/07/19 19:47
Tab Good deal
Don’t use PRICELINE!!
by rate you ZERO on 2020/07/18 13:54
U don’t have good customer service representative they didn’t help me get my refund back
Name my price
by nameprice on 2020/07/18 12:52
Where’s name my price?
Priceline overcharged wow
by adamM1979 on 2020/07/18 05:41
Booked a hotel through Priceline and found the price cheaper booking directly through the hotel afterwards
Customer Service
by Mark Razzle on 2020/07/18 01:21
Bad experience with them! Booked a flight to Aruba for tomorrow, it got changed and I was not aware until I went to check-in. Their customer service was really nice atleast the first two ladies I spoke with, but they said it was in United Airlines hands, and the woman named Empress with Priceline who I spoke with after my talk with United was not very nice at all after I just told her I was about to lose all the money for the hotel and rental car I had booked. United Airlines said it was Priceline who made the new reservation, so they are both pointing fingers and no one helped me in the end.
Worst experience
by kbmi22 on 2020/07/17 18:27
I will never suggest Priceline to anyone. They give false information on rooms and will not refund you for a hotel having bedbugs! We didn’t even sleep in the hotel and we had to check out and leave after thirty minutes of being there. Priceline’s website was a complete lie. The room was not clean it smelled like wet mold. I had tried to get ahold of customer service four different times I was suppose to get a call back and I never did I had to always call. Finally the fourth try they tell me I can’t get a refund on my stay a week later. I will never book through Priceline again. Worst company ever and worst customer service!
Great👍🏾💯
by Miah poor on 2020/07/17 02:40
I love it!!!!!!
Once again Priceline. helps make my traveling easier and less expensive.
by California.CA on 2020/06/06 12:28
Maybe I should have given 4 stars for helping me find a good low priced hotel in Amsterdam because when I first started searching I found it very hard to sort through all the hotel choices and all the many locations and areas of the big complex city. Priceline gave me so many choices it was a bit overwhelming, and their map feature didn’t work very nicely or easily on my iPad. If you wanted to zoom out a little, suddenly you would have a map of all of Europe! So it took me some time to first figure out where roughly I wanted to be, and then used Google maps to see how far walking distances were to the train station and to museums or parks I wanted to see. But once I did that, Priceline helped me find a hotel with a nice big room with a big sliding door to a sunny patio balcony overlooking nice trees. Getting my second unexpected night here was very fast with Priceline and at same great deal as first night. Highly recommend PL to friends, and like any website you get better with it the more times you use it and know how to better use it.
Honestly Awful Customer Service
by youmanme on 2020/07/02 20:40
I am 19 years old. I’ve booked several hotels. Some I’ve been able to use others I was too young to use. Because some hotels require 21 years or older most apps will tell you this before booking. Well if you’ve ever used this app you know that using an express deal it doesn’t tell you the age requirements, the hotel at which you’re staying, or anything but the rating and a general location of the hotel. Well I am now out almost $300 because of this. I talked to the hotels and they told me that Priceline will refund me. It’s been a full week and I’ve yet to have anything close to a refund. Everytime I’ve called the customer service line it’s a two and a half hour wait. They give you the option to be called back and of course it’s either at an inconvenient time or they never call back. I’ve called over 30 times and yet have talked to anyone. You also can have a online chat with them, in which three different times they have ended the chat on me. Then the third and final option is to go through text message. That took two days to get back to me. Then guess what? They never answered me back and when I asked if they were still there I got the introduction message sent back. So basically they ended that too. Like I used Priceline because I thought it would be a good app. It looked great. But I’m highly disappointed. There are more than enough way for you to get a hotel room other then this app. Sorry Priceline, but you stink. :(
Not to be trusted and does not honor sales
by Peter knuckles on 2020/04/30 12:06
When you purchase something online or by phone you have a trust that the purchase for good and services will be honored by the company taking your money. And when a company dishonors that trust by taking your money but then not providing the services or goods promised, most people would consider it fraud. Priceline took payment for airline tickets and then refused to refund that payment when the flights were cancelled. Seems like an easy response by a respectable company to send the money back, especially since it was no fault of the customer that the service wasn’t provided, but Priceline has chosen to keep the money. They claim it’s because of the Coronavirus and a lack of employees to provide the refund. There are literally tens of millions of newly unemployed people that could be accomplishing the job Priceline refuses to complete. You can use this app and pray things go well and you are provided the service you’ve paid for, but know that when things don’t go right, and sometimes they don’t, Priceline will not respect you and honor the trust you’ve placed in them by sending them your money. You’ll be gambling your money on a company with no honor. Priceline has since asked to “revisit my case for review,” standard response to make it look like it cares. I HAVE CALLED DOZENS OF TIMES TO REVISIT MY CASE! The only thing Priceline should be reviewing, is how it treats customers. Refund the money you owe.
Thieves
by zwerry on 2019/08/03 14:12
I have been a loyal customer sense 2010, recommending their services to my friends and family. Over the past two years that has all changed . This is the 3rd time priceline has taken my money without giving me a service, leaving me with nothing. Priceline has pretty much screwed me over for lack of better words. On more than one occasion Priceline has had deals on there website and app that are not actually available, yet they they have charged my card leaving me with nothing now I have to wait 8-15 business days for my refund to be processed. Not only have they blamed me for not using a credit card next they blame the bank and I will be seeing my money back to me in enough time when all reality they need to take responsibility and update her apps they don’t have offers that are outdated. Not only will they Blame you for using a debit card but they will also blame your bank or the hotel before even beginning to take responsibility. When ever I have called there costumer service, they just blame blame blame, and do nothing to fix the situation or make it better, THEY DO NOT CARE ABOUT THERE CLIENTS. It’s not my fault I used a debit card it’s not my banks fault for having to refund MY MONEY it’s Priceline’s fault for having a deal that is outdated and still taking my money..I’ve given priceline so many chances but this is the last straw and stay away from Priceline. They have lost a loyal customer.
Horrible Customer Service
by DPhillips88 on 2018/01/10 17:00
I have used Priceline regularly for the last few years, booking hotel rooms through them several times a month. When there are no issues, they’re great, but the times there are issues make it unbearable. I booked a hotel using the app based on it being in a specific location, and being able to get a suite with a kitchenette at a great price. Once I received the confirmation, I realized that the hotel was located approx 20 miles away from where they showed on the map, and I had a reservation for a standard room. I was told by hotel employees that they had contacted Priceline several times regarding the incorrect information, but they had made no effort to change it. So after my family drove nearly an hour out of our way to stay in a room smaller than I had intended, I let customer service know about the incorrect information and requested a refund based on it. After a few communications with different CS reps, they have yet to acknowledge that the information was inaccurate, accept responsibility, compensate me for my inconvenience or correct the info on their site. They are intentionally deceiving their customers. Priceline’s entire purpose is to curate travel information to simplify the process for users. If I have to use other sites and apps to verify that their info is correct before using them, then they are useless to me.
Long time user
by Old Timer 1958 on 2020/06/22 02:42
I have been using Priceline for about 18 years. When I changed my email address I lost about 16 years of my history. Once you learn how to use the app and the difference between naming your own price and taking an express deal it is very easy to use. When your name your own price or using express deal you need to zoom in on the map to the area where you want to stay. I was a little unhappy with my history went away because some hotels would reveal their name in the express deal offering if I had stayed there before. In some cities a hotel will charge a resort fee when they really not a resort. Most of the time this is revealed before you make the final purchase in the express deal option. If you are naming your own price or selecting an express deal I consider the addition of a resort fee to be dishonest and deceptive business practice. Since the introduction of the express deal option I find it harder and harder to get a further discount by naming my own price. I work in the travel industry so I most often use priceline for hotels.
Don’t stand behind their service.
by AmberR89 on 2020/06/29 11:27
I have used Priceline for years and all over the world. I use to be pretty happy with their service and trusted their company and ratings. I recently rented a 3 star hotel in Alabama. The hotel was rundown, the customer service was terrible and the shower in my room didn’t even work. I tried to tell someone at the hotel about the shower but there was no one at the desk. I waited 15 mins. There was only a sign that said they were gone. This is was at 10 am and their check time is 11 am. I called the hotel and Priceline about the situation seeking a refund, since a shower is a basic necessity at a 3 star hotel. The hotel lied and acted like there was no sign, even though the sign was a hard sign with a base, which means they use it all the time. Then they lied and said the shower wasn’t broken. It was a simple shower easy to figure out. It just didn’t work. Then Priceline said if the hotel wouldn’t refund me they wouldn’t. Even though my card is charged by Priceline not the hotel. Basically they are saying we will do nothing to protect our customers or stand by our service. I was saddened that after years of being a loyal customer with no complaints that they could do nothing for me. I don’t know that I can trust Priceline anymore.
The best service EVER !!!
by awfuladvertisement on 2019/06/20 22:34
So I tried to book with Kayak , I tried to book my flight with TripAdvisor, and a couple others. Those two gave me the biggest runaround. TripAdvisor especially. They called me after I tried to book and said there wasn’t any flights at that price but could put me on a spirit air flight for the same price. Now I’m an American Airlines guy myself , or if flying over seas like this time , I will fly Japan Airlines or Korean Air. I said no thank you , stick that spirit air and I hung up. One last try , just one last try. I downloaded Priceline App and booked my flight in under ten minutes with no hassles and the price was like a hundred dollars cheaper. Same schedule and same airlines from TripAdvisor. Oh yeah and the guy from TripAdvisor told me in order to fly American Airlines it would cost over twelve hundred dollars. Nope , it was around a hundred dollars cheaper. Priceline flights ... Best Service EVER !!! Thank you Priceline. My flight to the Philippines is all because of you.
Ripped off on hotel bid
by Debrabully on 2019/02/21 16:53
Bid on a 3 star minimum hotel in Orlando, placed a $275 bid and was placed in a Holiday Inn that was seedy, dirty, old and outdated. The room was dirty, body hair in the bathtub, stains throughout the rooms carpet, mold in the shower/tub gout and the hair dryer was broken. I emailed Priceline immediately when we got in the room, they didn't reply until a few days later. They replied that the hotel gave us free breakfast so that was the compensation accepted for the dissatisfaction for the room. The hotel text me asking if we were happy and I told her we weren't and explained the problems in the room, she text that she couldn't refund some of the room charge because we booked through a third party/Priceline so all she could offer is a free meal which we didn't use because it was a breakfast buffet at TGIF, gross. We spent with tax and fees over $300 for one night in a maybe 1 Star Holiday Inn when we were "guaranteed" a 3 star minimum room before bidding. For that money we could have stayed at a nice Disney resort which was the level we were expecting because of the 3 star minimum we paid for. Customer service was not willing to do anything to make this right so we will never be using Priceline again and will continue to tell everyone we can about how we got ripped off by Priceline.
Easy Interface - Great Prices - Great Customer Service
by IllinoisCountryBoy on 2018/03/11 23:20
I can’t say enough good about PriceLine and the App. I have used the service numerous times, so my review is based on all of these experiences. I alway check other sources for deals and I always find the best deals on PriceLine. I have used it for business and personal vacations. But what made me actually write this review rather then just rate the app, was my recent experience with their customer service. In a rush to get a reservation done while sick and mildly medicated, I accidentally made the reservation for the wrong dates. I needed it for a week later. Once I realized my mistake, I called PriceLine directly from the app. The service rep (wish I could remember his name) was professional and friendly. He contacted the hotel for me and confirmed that they could cancel the reservation for me (it was a special deal that was supposed to be non-refundable). I received the cancellation notice seconds after getting off the phone. PriceLine went the extra mile for me, and that is why I am writing this review and gave them 5 stars. Thanks again PriceLine.
Horrible Customer Service
by 🤡🎃 on 2018/06/29 08:37
I’ve gotten a great hotel on this app, but every other hotel I’ve gotten has sucked. Don’t do the express deals if you’re going to use the app at all, they’re never what they say they are. Even the guest scores are unreliable because somehow it shows they rated it well when the review they’ve given is something along the lines of “horrible customer service” “my car was broken into” “bed bugs”. When I tried to contact Priceline about a problem with my card, they insisted that the hotel would accept a card with any name on it for incidentals. The card I booked the room with had been stolen and they were saying that I wouldn’t have to show them that card, or even a card with my name on it, just any card, even after telling them that I have seen many reviews in which people were turned away for just accidentally leaving out their middle initial for the reservation, they just repeated that any card would be fine. I then asked if I could be refunded the money I bought the hotel room with so I could put it onto another card I could show the hotel, they copy and pasted the hotels refund and cancellation policy and ended the chat.
Horrible Service, Deceitful practices!
by jvaldivi87 on 2018/07/07 18:55
I bought a first class plane ticket, my credit card was charged and my flight status was booked. A month later (3 days to departure) the airline informa me that Priceline has cancelled my reservation and if I show up at the airport they won’t let me board. Called Priceline 13 times, I kept getting transferred and then their reps would just hang up on me while I waited. Then someone told me it was fixed, but on the return leg of my round trip, the airline tells me I was downgraded from first class to economy and made me pay for my bag. Again called Priceline and had to pay long distance rate and after 14 minutes on the phone the incompetent rep could not help me, I chose to pay for the bag so that I wouldn’t miss my flight because I had to show up for work the next day. Now I am giving Priceline another show, I tried booking a flight twice, the app gave me an error “unable to book but here are other amazing deals.” It didn’t book my trip (my flight does not show up in the My Trips section of the app) however I have two $1,200 charges on my credit card. Now I have to waste another 3 hours of being transferred with a dozen Priceline reps until someone is able to help me.
Express Deal Disaster/Avis ATL
by JJay80 on 2020/06/08 10:20
Very bad experience with renting a car through the “express deal” which wasn’t express at all! The system selected Avis as the provider and it was a complete and utter inconvenience! The line was 2 miles long! I had an appointment to make of which I flew in from NYC for. I called Priceline and asked if I could cancel the reservation and book another one through them with another rental provider. I explained my situation and how important it was and they said that they could NOT cancel it because the deal I chose had no cancellation. So basically, it was either stay in line and miss my appointment, or go to another counter and take the loss with the express deal that I could not cancel. Let’s just say that I made my appointment and loss almost 60 bucks. That was my 2nd experience with Avis and they both were absolutely horrible. Not only do they pick your car for you, but they are slower than time itself. I NEVER want to see that counter again. Priceline was very unreasonable in this situation being that I only wanted to cancel...only to rebook through them. Instead they just took my money and said “your loss”. Not cool at all.
Flights -5; Hotels- 4 and Car Rentals - 1; CS- 1 in Car Rental Issues
by Ladyjktn on 2017/12/13 14:47
I use often. Majority of the hotels have been great. Flights have been great! Car rentals have been several issues! In July 2017 car rental issue, I booked a car for Atlanta to pick up after my flight. The car rental place double booked cars out & there was no car... was on the phone with Priceline for over 3 hours of them trying to locate a rental car, why so long you ask - they kept putting me on hold for over 45 minutes at a time then switch me to different CS people. I was supposed to have been at my destination at 10:00pm and finally out of airport rentals at 10:30pm they placed in a 5x’s the amount I had originally booked a car for! They never reimbursed as they promised! I had a 3 hour drive to my destination, NO Priceline CS failed hugely! In May 2017, car rental issues in McAlester, OK. Car Rental issues in August 2016 in McAlester, OK. I don’t advise renting a car from Priceline.
Don’t use Priceline! They are a fraud!
by everydaytraveler on 2019/06/26 16:41
I was using the app and it has a glitch. I selected the correct days at a hotel that I was already staying at. We wanted to extend the stay one extra day. I went through the process and selected the same hotel. Everything processed and a confirmation was sent. When I reviewed the confirmation it had the wrong date. The date booked was the same day that I was booking it instead of the next day. Also, I was booking this at 8 pm at the hotel. I called customer support instantly. They said they have to talk to the revenue manager at the hotel. Then I talked to the hotel and they said good luck Priceline screws everyone over period. I spent that evening and the entire next day trying to get it fixed. After hours and hours of frustration and talking to customer service that can barely speak English they said TOO BAD! Hmmm. So they are telling me because there is a glitch on their end that it is my problem. They said it was my fault because I used their website. This is unacceptable. After read all of the negative reviews I wish I read before use long this incompetent service that will rip you off. It was total BS! Do not use this app or website!
Some Bugs to Fix
by Spopish on 2018/03/10 18:51
Their customer service is less than helpful. -I booked a hotel using the Name Your Price feature in the app for what I thought was the following night because we were driving home from our trip the next day. It charges your card right away, so I assumed everything was alright. After hours of driving we got to our hotel (that I thought I booked for that night) and the less-than-friendly front desk attendant said our reservation was for the previous night. I double-checked my app, and sure enough, it was booked for the previous night. I was sure I entered the correct dates when I booked. I think there was a glitch in their app. When I called Priceline to see about a refund, they were sympathetic and said they thought it was funny that the app let me book the room after midnight. When the customer rep tried to call the hotel, the hotel wouldn’t answer. Priceline wouldn’t give me even a partial refund. How often does this happen? How much money is this company making off their app glitches? I wouldn’t use this app. I guess the old adage of talking to a person is best in this situation and I think that’s what I’ll be doing in the future.
Pretty good but room for improvement
by rabbit fox on 2019/04/01 12:00
I have used this app a bit and mostly everything is great. The only problem I have had though was that when you filter for hotels that are pet friendly you shouldn’t get to the hotel and have to beg for them to let you stay. I took my dog on a road trip and the first stop was after 15 hours of driving. We were exhausted and ready to go to bed, but when we got there we had to beg them to let us stay which thankfully they made an exception since I was able to show them where the listing showed them as pet friendly. That was stressful, but I was willing to let it go and call it a fluke until it happened again the next evening on the next hotel stop. Fortunately the lady at the front desk also took pity on us and allowed us to stay, but we have to sneak her in and out to use the bathroom and leave the hotel so the other people who work here won’t know she’s here so again very stressful. Please make sure that if you are assigning a hotel to someone looking for pet friendly that it actually is pet friendly
Former Green Beret, 3 Tours Vietnam
by fuqaho on 2019/06/20 04:28
I booked my flight accidentally hitting the book flight key and then realized it was for the wrong month. Contacted Priceline and they were happy to assist me in calling both Frontier and Spirit Airlines and cancelling both round trip tickets while I was on hold. I was sweating it out but they came through for me cancelling both non-refundable tickets. I book through Priceline all the time and get the greatest deals after searching for a couple of days for flights that fit not only my budget, but also the times I want to go, plus non-stop. Furthermore, I just booked a full size vehicle through the express deal for the price of a compact. I checked out all other sites before and Priceline is the most reasonably priced, courteous customer care professionals, and most helpful of all the other sites. If you do go through Priceline, and listen to me, you’ll save time & money! “I can assure you, you won’t be disappointed!”
Getting better
by Nowimready2 on 2017/09/04 10:13
I've been using Priceline for 15 years. Express Deals are a great way to get into a moderate to fairly high end hotel for great prices! I had 1 issue a few months ago. I had driven with moving truck to move my daughter into her apartment. I was focused on moving her and didn't make hotel reservation for me. Finally, at 11:50 pm, I'm making reservation from my phone. By the time all was confirmed, it was after midnight and the reservation had automatically changed from the Friday night I existed in to Saturday night with no way to change it back. Done deal. I was exhausted from moving all day. I spent an hour and a half on the phone to the Philippines finally getting refunded but no place to stay Friday night. That sucked, but the hotel front desk gal (who got a raving review) offered me a blanket and pillow to stay on a couch in the lobby!! Beware scheduling a reservation around the midnight hour!
Estafa! Robo! FRAUD
by Estafada con ticket aereo on 2018/10/01 19:28
Compre un pasaje a través de Priceline y antes de comprarlo decía: Chequear políticas de equipaje. El cual leí cuidadosamente y decía que incluida la 1era maleta de 23 kgs. Compre el pasaje y luego al llegar al aeropuerto la aerolínea me dice que el equipaje no está incluido. Tuve que pagar 150$ adicionales por la maleta y están contando lo mismo para el retorno. Llamo para Priceline y ellos dicen que ellos no se hacen responsable. Por eso me título que es una ESTAFA es un robo publicar una información para que te compren el pasaje y que luego no sea verdadera. Además el centro de servicio de este lugar es terrible no saben dan respuesta. Nunca me había sentido estafada y robada como lo ha hecho Priceline. ———— I bought a ticket through Priceline and before buying it said: Check luggage policies. Which I read carefully and said that included the 1st baggage of 23 kgs. I Bought the ticket and then upon arrival at the airport the airline tells me that luggage is not included. I had to pay an additional $ 150 for the suitcase and they are counting the same for the return. I call for Priceline and they say they are not responsible. That's why I'm calling it a Fraud and is a theft to publish an information so that they buy you the ticket and then it's not true. Also the service center of this place is terrible they do not know how to respond. I had never felt cheated and robbed like Priceline has.
Don’t waste your money or stress, this company is bogus.
by J Rocko on 2019/04/01 11:20
I booked several times through them, and twice now they have failed to complete my reservations, I just had to pay twice at the same hotel, luckily the front desk ladies were nice enough to match the price, Priceline constantly gave me the run around after wasting an hour and a half, I finally just said enough, I’ll let my bank deal with you jokers, not worth the time or effort, if you find a good deal online 9 times out of 10, show the hotel they will match it or come close. Delete this app. To the developer who responded... It wasn’t a rejection, your systems failed to correctly place me even after I paid, front desk said there was a woman waiting in her car all night because of the same issue, take better care of people that’s all I can say pal, I don’t use fakebook or any social media, so I will respectfully decline...on a side note, when I disputed the charge through my bank(since your people gave me the run around) my claims department said they get more disputes from Priceline than she has ever seen, so I’m sure you are well aware of your shortcomings, I have nothing left to say on the matter, good day.
App woes
by Low Shoulder on 2019/07/06 14:13
Chose to use PL due to name recognition although other discount sites were priced about the same. Round trip Delta to destination Spirit from destination. The app failed to reserve our seats on delta and we assigned the last four seats on the back row. While in route the app does not indicate boarding gate, but emails changes which for this trip changed twice. Atlanta airport is spread out, and we just happened to check departures and noticed 30 minutes before boarding that our gate had moved from A19 to F9. No email from PL...... until we were boarding. Day before returning we received an email to check in on Spirit Air tried several times to check in, but never received confirmation. While checking in we noticed that if you wait until your flight Spirit will charge extra for checked luggage which is $40 per bag(x3), then we were charged $16 per seat (x 4). As of two hours after “checking in” still had not received our boarding passes and seat confirmations. Flying Delta, Southwest or United would have cost about the same plus the apps for delta and United seem to work very welll. Do not trust the PL app if you do not fly regularly.
Am in a Love/Hate relationship with Priceline
by KPI/CIB on 2019/07/13 14:09
I have been a loyal Priceline user for well over 10 years. I probably book from 50 - 75 rooms per year and every time I book, I fear that something about my trip might change. Priceline is super inflexible. Actually, they are kind of Bi-polar with a heavy bent toward inflexibility. On a rare occasion, I have been able to reschedule a room, or cancel a trip that has been changed, but for the most part, if something changes about your trip, just plan on no refund, no changes. It’s kind of like playing Russian roulette, but with four bullets in the gun. The other thing is that their prices used to beat anyone on the internet, and the bidding process worked wonderfully to get the best rate available. Recently, not so much. Prices are pretty much in line with almost every other company out there. So, if you like gambling with your money or if you are 100% sure nothing will change about your trip, then I would still use Priceline. But if there is even a small chance something might change, I would recommend someone else.
Worst app ever and hasn’t changed in years....
by sunpaw17 on 2019/08/16 00:32
Whenever you have stayed at a hotel, the app gives you deals to stay again and again, but it doesn’t let you do anything but accept whatever room they may have available for that deal and not any other room! “Room is guaranteed to accommodate 2 adults”. Ummm? So what about families? And WHY CAN’T I BOOK A DIFFERENT ROOM?! If you select the ‘choose’ button it takes you straight to a check out screen... great... I want to pick my room!! I need it to fit 5 and a lot of rooms don’t do that. I’m not just going to book. So I have to go to your website or better yet... NOT YOU. To book the room I want. Been like this for years... no one else complained?! I doubt it. Now your app is deleted, thank you for wasting my time yet again. Like the last time I paid for a whirlpool sweet and you just told the hotel I paid for a king and had to pay the hotel more money when I got there for it when I already paid you an extra fee over the regular king room for it. Sounds like it not uncommon and you are another apathetic business out there just waiting to scam others out of their money.
Nightmare
by stan_butt on 2019/07/20 15:20
Oh if I could only give this app zero stars. I had a terrible experience attempting to book my honeymoon, of all things, through the Priceline app. I was told time and time again the flight I chose was unavailable and sent back to choose another flight, when in actuality Priceline was attempting to charge my credit card. I received no confirmations, no emails telling me there was a problem, and I never even reached the final step of booking. It wasn’t until my credit card company contacted me that I was notified of any attempted card activity. Priceline customer service insisted that the generic error for the app is “flight unavailable, choose another.” That alert was completely false in my case. I was assured all of the attempted charges would be wiped clean, but Priceline customer service said they could send no kind of email to confirm this information. I am incredibly disappointed and sad, because what should have been a joyous celebration booking a trip turned into a catastrophe. I have emailed Priceline once again to explain the entire situation and hopefully prevent this from happening to anyone else in the future.
Very misleading
by Promeg on 2018/02/13 13:04
Priceline used to be a great place to get great deals until recently. The Express Deals they offer seem to be a decent deal until you select one. First off, the hotels that they say are comparable to the one you’ll be getting are actually nothing like the one you receive. I booked a 3 Star express deal that they said would be comparable to a Marriot, Hilton or Hyatt and instead got a motel that I wouldn’t even rate over 2 stars. In addition to that, when I checked in, I was told I must pay an additional $34. Priceline had informed me at the bottom of the booking conditions in tiny print that there would in fact be a mandatory fee I would have to pay. My problem with this is why did they have to put it all the way at the bottom like they were hiding it and not put it some where people could actually see it right away so you know the true cost of what your paying for. When looking at reviews for this hotel, no one had anything nice to say about it except that it was close to Universal. How it’s a 3 Star hotel is mystery to me. When calling customer service, they were unhelpful and made me even angrier.
Long time Priceline user
by Iceman079907 on 2019/04/25 11:41
I have been using Priceline and services similar since their inception. I am very grateful for the ease of use, the deals offered, and the constant improvements made. No, everything doesn’t always go the way I expect it should go but it always works out. Being a life long businessman and entrepreneur I can appreciate how much time, effort, and ingenuity go into the operations and service. I am also very appreciative of the helpful and patient customer service agents when things don’t go as planned, I could not do your job! For the people who post bad reviews for Priceline and other services like them, it might be worth lowering your expectations and look for the positive aspects of these tools and other conveniences available in our world. You might just start enjoying your life. Problems and complaints are always self generated.
No Protection Against Bedbugs!!
by kridten on 2018/06/17 03:33
My husband and I booked a hotel through Priceline so that we could attend my nephews graduation. When we arrived to the hotel, we found bedbugs on our room(some alive/ some dead). We notified the hotel staff and they refused to refund our money because we booked through Priceline. When I was waiting in the parking lot, another woman approached me and let me know that she had just found live bedbugs in her room and advised me not to stay. We knew it was not an isolated event. So, we called Priceline. They informed us that because the hotel management denied that they had bedbugs and they were not there to check that they could not refund our money ( it was a multi-night stay) I asked if they had any customer protections within their contact for live infestations and they said that they could not refund our money because the management denied the problem. We travel frequently (my husband is a pilot) and we will never use Priceline again. Thankfully, we found another hotel (not through Priceline) and they gave us a discount for our troubles. Priceline works for the hotels - not for the customers!!!
Horrible Scam Artists
by Good Bye Priceline on 2018/11/08 16:38
I have been a long time customer purchasing flights cars and hotels. I have always purchased the Trip cancellation insurance. Never needed it until today. Don’t do it folks it is a scam. The one time I finally need to change a flight and Priceline could not and would not help in any way. They sounded as if they were literally reading off a response card. I called several times hoping to get a customer service agent that would listen to the issue and try to help. Luckily I had insurance right??? One would think but wrong again. The only time the trip cancellation covers you is if you are on your death bed and in the hospital and even then you have to call them ASP in order to be covered. Very misleading. Don’t waste your money buy the better ticket if you think for a second you might have to make a change. Better yet purchase from the airline directly. Priceline told me yesterday they can’t help me they are only the middleman. Well time to cut out the middleman. Priceline you have lost a very good customer that purchases 10-20 flights a year, Hotels and rental cars.
Best hotel app
by Mark Napier on 2020/07/01 16:04
By far I love this app over the competitors I find that Priceline always has the better prices on hotels and the more you use it the better the prices and they have other features that lower your nightly rate by letting them pick the hotel but if you use it enough when using that feature you know what hotel your gonna get already because it’s usually the same one probably the only thing I dislike is when they say it will be one out of the four or five hotels we just listed and it’s always at least in my case always the same hotel no matter how many times I use the pick for me feature it’s never one of the higher end hotels at least in my experience but on the other hand I always know what I’m getting it isn’t a guessing game either lol so over all I love the app
Always “too late”
by powerpop25 on 2019/11/22 14:42
Lots of great deals advertised - but they don’t exist. There are some properties advertised that have been demolished. I clicked on them and they say “sold out” and I kept consistently getting that message regarding particular properties, no matter when or how far in advance I’d try to book. I tried to contact them, the numbers are out if service. When I finally booked with a different property (using a different service than Priceline - that frustrates me with their “sold out” and “too late” garbage) the other property told me those advertised on Priceline were no longer in business (for over a year and a half), and one was torn down and doesn’t exist! Another fakery: “let us choose and you’ll get a great deal.” LOL I entered various dates for up to two years. Nothing. If you don’t have it or can’t do it, DON’T ADVERTISE IT. The app does nothing, and is worthless. The one booking I made with Priceline I canceled. Why? Because they required payment up front (not problem) but I found a better deal that DID NOT require payment until the day before the stay. Priceline is a zero.
NEVER USE PRICELINE
by michele ford on 2020/05/27 06:47
They don’t even deserve the 1 star that I had to give to write the review. I had been using them for a month straight every night until 1 night I had made my reservation close to midnight right before I got there. It somehow got switched to the following day and they wouldn’t check me in until 3 pm. 15 hours later!! I had used all the money I had left on that reservation. So I guess they expected me to sit there and stare at the empty motel and room that I had already paid for until 3pm. A few weeks ago a hotel cancelled my reservation last minute and they were able to switch me to another hotel but fixing the date a few hours was out of the question. Finally after a round with the 3rd representative they gave me “Great news!” They decided to overlook the cancellation policy and give me a full refund that I should see in 7-10 business days. Yay me! I get to sleep a night In my car in the hotel parking lot! *BAD BUSINESS* They lost a customer that spent at least $60 a day for the last month and a half and ANYONE AND EVERYONE that I come into contact with.
Not what was advertised
by Yomyname on 2020/01/07 01:58
I booked a hotel for seven days and I expected a hotel that was four stars with very good reviews but it when I arrived I was very disappointed. When I first entered the front desk was not welcoming at all. Then when I entered my room, it was not a room that is four-star worthy. It was very old-fashioned and seemed like a hospital. The bathroom didn’t even have a hood. The air conditioner was also very old. I assumed that all the hotels were like this around the beach since it was supposed to be a four star hotel, but my friend booked another hotel that was 3.5 stars and the hotel was completely different and of better quality than the one I stayed at and it was at a better price. I would also say that $80 would be too much for a night. Their room also had a beautiful view while mine didn’t have one. Their room was so much better and I’m absolutely disappointed as I trusted this app very much. I’m never going to use this app/website to book another trip from this app again and I was tricked into buying a hotel that was not accurately rated.
Not the best deal/ will give you the deals that will ruin your vacation
by criscanbar on 2019/11/25 22:14
Second time i use this app & the last one. People!, this website offer you deals that once you sign up for them/ paid for them, the extra fees become a ripoff. A good example of this are the their alliance with FOX RENTAL CAR. This car rental company is a complete RIPOFF!!!!! Please do yourself a favor, and DO NOT rent a car with this company. You might think that you might be able to get a ‘’deal’’ through Priceline; however once you are in the counter, you won’t only have to wait in line for over 1 hour; they will also force you to add one insurance and hidden fees will come off , that you won't see until after you return the car. At the end of the day, you would end up paying 3-4 times more of what you were initially paying. Customer service is ok, people in the San Francisco airport location are rude to the point that they make you feel that they are doing you a favor. FOX RENTAL CAR= will ruin you vacation. Priceline and FOX rental car= conspiracy against them customer with fake deals
Terrible!
by mcky12 on 2019/09/12 16:10
So I used toLove Priceline I use them to stay for two weeks in Atlanta had great service and great hotels everything was fantastic until I saw there was a charge on my card for a hotel in a whole different state so of course I called the hotel said there was nothing they could do had to call Priceline call Priceline customer care stayed on the phone with them for about 10 minutes arguing about the fact that I was having to pay for a hotel I didn’t even book and the woman kept saying she understood all she could do was send me an itinerary but couldn’t refund me my money or cancel the reservation when I kept telling her I did not book a reservation in a whole different state all she kept saying was I understand understand but obviously she didn’t because I’m somehow expecting to pay for a whole weekend in a whole different state that I didn’t even book so I just have to pay for a hotel I’m not saying and please tell me how that makes sense? So upset that this happened because I really liked Priceline but now obviously I can’t trust this company.
Great app could use a little tweak.
by What names aren't taken? on 2018/08/11 15:45
I book the same hotel off the app every week. Every week I type in the location I want. Every time it shows hotels downtown Dallas when they are 3 times the price and require a $20 Uber ride. I ask for specifics in the filter ‘distance from location’ and the first time I booked, a hotel downtown popped up I thought great and booked it. Only to find out it was not close and did not provide an airport shuttle as promised. I know first world problems, but I now know I have to scroll thru to find the hotel I want. I wish when I put in the neighborhood ‘area’ it would put that area first. And the filter does not really work because you say distance closest to and it puts you 10-15 miles away I guess those hotels must pay a premium to pop up on the top. Just a warning if you are not familiar with the area check the map, the filter does not work.
Don’t use this App - it will take your money.
by Master Lord202Boss on 2019/12/06 02:04
Booked a hotel quickly due to a deal I wanted. Realizes they allow pet (which I am very allergic even after a someone pet is long gone.) so I immediately tried to cancel that reservation and booked another flash deal for a pet free hotel. I couldn’t cancel via the app. I tried calling, they told me they would cancel and refund if they hotel was ok, I called the hotel, THEY SAID OK. I called Priceline back, they call the hotel and return to the call with me saying no they can’t cancel. Hotel says Priceline controls all reservations. Even though they could see the reservations were created back to back, they said no. The other scam is once you look at all the options you like and select a hotel, YOU CAN NOT MAKE A FINAL REVIEW OF ITEM:PURCHASE before you confirm like you do in online shopping. YOU CANNOT! GET A REFUND FOR TAP OF WRONG BUTTON 1 SECOND AFTER YOU PURCHASE NOR CHANGE TO A DIFFERENT DAY, NOR GET A CREDIT. Their customer service & supervisor have been trained to say no regardless of facts or issue. If you confirm a reservation, your money is gone no matter what.
Priceline is horrible
by hdmkom on 2019/04/05 22:24
This is by far by far the worst company I’ve ever dealt with online I asked for Google to give me alive customer service number they turn you over to a robot the same robot with the same voice I put in my name phone number email I totally registered and signed then I put everything I needed for a vacation the city I’m leaving from the city I’m going to how many days how many people age the ages of the people I put in I need our hotel and flights three different times I put it in very carefully and I pressed find it for me and they just sent me back the same page that I had never filled and over and over again and when I leftA written message that I was actually talking to a human being she didn’t understand anything I said didn’t register in my email or phone number which I had signed in with and said hello to RICHARD it had recognized me yet I’m trying here for 45 minutes to get a price on the flight and nothing works and there is no real human being to talk to goodbye Priceline you lost a customer before you even got one
Awful Customer Service
by Ryan Mack the cheap guy on 2019/01/26 01:40
Booked a hotel for Wednesday and another room for Thursday. My flight was cancelled Wednesday morning. I cancelled my rooms right away ON WEDNESDAY. They didn’t call to cancel until THURSDAY even though I called the hotel personally and got them to give the okay to cancel the room on Wednesday, but Priceline needed to make the call themselves...not me. I used that God awful chat system to give them the name of the account rep at the hotel on Wednesday, but again...they waited a day to call on my behalf...the hotel didn’t cancel my reservation...why would they? Priceline admitted it was messed up and they should have called that day, even though i did their job for them, but all they could do was just apologize while I ate the $100 for the room...oh...they did offer a 5% discount on my next booking. The customer service reps also didn’t really speak English well and I kept repeating myself. After over 5 hours on line and the phone all I have is a bunch of “sorry” statements, frustration, and $100 less in my pocket. They could care less about customer service.
Only a fool doesn’t use this app!
by Smith35387 on 2019/05/18 18:04
My wife and I travel quite a bit, particularly to Florida where our daughter attended college and just recently just graduated. She now lives there. We also travel overseas. Wherever we go, I would not even consider not booking though Priceline. After using other apps and even using points accumulated though the hotels themselves you will never save as much money as you do with Priceline. We are very particular where we stay and if you read the reviews of the hotels and weed though as many reviews of each hotel you can, (there’s always someone who has a gripe with something) pick one. I almost always pick their special deals as long as there is 4 stars and the reviews are mostly positive. Have been super happy with this approach! Give it a try, you won’t be sorry!
They don’t take ownership of their mistakes
by Kinzmom on 2018/09/11 13:07
I was using the app to find a hotel for a college visit for my daughter. I searched and found one on the date we needed for $90. I clicked book it and when the confirmation came through it had the current date, not the future date! Immediately called customer service. They told me that it was a no cancellation/no refund deal! (I know and I was ok with that when the app showed the right dates) she said There was nothing she could do! She said maybe call the hotel and see. So she “called the hotel” and said they would allow me to cancel and rebook for the correct date but the cost was $145! What?? Your app said $90 on the correct date now I either lose the 90 I have already paid or have to pay $145. Yes that was my only option. So because the app screwed up the date...I ended up have to pay an additional $55 for a room! I seriously will not use this app again! I could have gotten better rates through the hotel direct!!
Very Disappointing
by THillSix on 2019/10/23 20:08
I and my family have used Priceline and other booking sites in the past with no issue. This week I attempted to book an Express Deal through Priceline, upon the first attempted I was given an error message saying the site was having issues and to try again later. Over 12 hours later I go back to try and book again the same deal is still being listed and after a couple more attempts and multiple error messages, none of which said the deal was unavailable, I contacted customer service. They essentially told me that they couldn’t do anything about the issue and deals listed on their site will typically remain even when they are no longer available. Why would I continue to use a service that does not have correct or updated information, on top of that I was very disappointed in the service I received on this issue not once did the representative apologized for the inconvenience or wasting my time instead simply said this is just how their site is. VERY DISAPPOINTED IN THIS EXPERIENCE.
Priceline comes thru again
by Older Dinosar on 2018/10/02 23:24
I only use Priceline for booking hotels but I’ve scored every time! In fact I don’t know when the last time was that I didn’t get a hotel thru Priceline. If you don’t have any friends or family with connections to big hotels and you don’t like to pay double for a room and you don’t like to book days or weeks in advance in case your plans change and you’d like something better than a Motel 6 or Super 8 then go thru Priceline. I’ve booked the actual hotel I want or used Express Deals and have always been happy with the results... well ok there was that time in Kanab Utah where we got an awful room but what can I say, it was Kanab. We’ve never had problems checking in or getting help in getting 1st floor rooms or rooms near elevators for my handicapped hubby.
Priceline Credit Card Rewards - ISSUE after ISSUE
by Bug28122 on 2019/09/18 20:32
I have had the Priceline credit card for 4+ years now and have booked hotels weekly for work trips and I am very disappointed in this company. I have booked so many times through the app/website and often times never received my rewards points because the payment wasn’t needed until the arrival at the hotel. When you don’t pay through the Priceline you don’t get the points. I then pay with my card at the hotel and still never get my points. I have made cases and have many case #’s but never get the points I deserve. I have trip #’s and proof that I booked through the app that should allow me to get the points. Well the lack of customer service never understands this issue and I am left with 0 rewards for using Priceline. I think the easiest solution is to make this an issue and have your IT dept. figure out this reoccurring issue or for me to never use Priceline again. What’s the point in having the Priceline credit card when I don’t get rewarded for using Priceline?
Long time customer, very disappointed
by Hairilicious on 2018/10/28 23:30
I have been using Priceline for YEARS. I’m a hairdresser and I tell all my clients to use them as well. It had always been my go to. Not anymore. About three weeks ago I accidentally booked my hotel for the wrong weekend and called as soon as I clicked submit, realized it too late! So I called customer care. The lady was sweet. She said that she email the third party company to see if I could change the date or have my money be refunded. Mind you, I didn’t want to cancel or my money back, just to change the dates. I was willing to pay the difference. I called on a Saturday at 11ish pm. She said I would hear something back in 2-3 business days. I called back on Monday just check that my request wasn’t being forgotten. The gentleman told me that I should hear something by Wednesday or Thursday. Friday came (day before the accidental reservation) and nothing. I called and they said that the company had not replied to them. I called Saturday and the gentleman that answered took my number and went into action and said he was going to call that other company and get them on the ball right away. He calls back and tells me that I will get an email in two business days. It has been over a week. Nothing. I have email customer service. And nothing. After using them for my hotel stays for so many years, I am deleting the app and taking my business elsewhere. I feel ignored. I was patient and I was nice.
Thank you Priceline for the Quick Cancelation and refund process during this covid-19 pandemic
by Tracy & Jeremy on 2020/03/19 12:22
My husband and I were going on a trip at the end of this month and made reservations through Priceline for a hotel. We found amazing, affordable prices upon booking. Due to covid-19 and isolation recommendations, we had to cancel our trip and reservations. The cancellation took zero waiting time and I was able to do it through their automated system in a matter of a couple of minutes. I was also given a refund that will post back to my bank in a couple of days. We have experienced wonderful service and reliability with Priceline. As first time customers, we are extremely satisfied and this will now be our go to for all of our future reservations.
They can be great if they want to be.
by Tony Andrin on 2019/06/15 22:42
Priceline has for the most part treated me pretty good. They have had issues for when you need to call customer service to deal with a problem that you’re having or By accidentally double booked for triple booking to get a refund can be pretty hard. They can give you a real hard time about it. They usually make you call the hotel that you double booked and ask them if they could cancel the reservation for you because Priceline won’t. What I wish Priceline would or could add would be for us to be able to use our rewards numbers for the different hotels and car rental and air fare programs offered. If they were to do that I would not have any reason to use anyone else at that point and Priceline would be the only app I would have. Thank you More then 500 rooms booked
Emergency 2 days before Christmas
by PenneeO on 2017/12/26 17:01
Booked a night at the GSR in Reno, NV. For my anniversary. When I got to Reno I couldn’t stay because of a death in the family. 2 days before Christmas, on my Anniversary and the hotel was 100% full with more people wanting a room. I figure if the hotel can rent my room then I should get a refund. The hotel manager tells me to call Agoda, who the reservation was made, if they agree to refund my money the hotel wouldn’t charge them to get a refund. I call the number the hotel gives me to explain the situation and ask that they agree to refund me my money when the room was re rented. Priceline says the hotel won’t agree and the hotel manager is saying they had a deal even before I booked a room and they will still charge Priceline even though the room was rented. Its a deal take your money and they split it with the hotel. Grand Sierra Resort blames Priceline and Priceline blames Grand Sierra Resort. The only reason I give them 1 star is because the app and review system make you select one to make a review.
Best On The Go Get Way To Find The Cheapest Deal!
by Ding fong on 2019/02/12 15:06
I travel a lot for work and I always use Priceline if I need to get a room. I watch my close associates struggle with finding a room and then the prices are always way higher. I open up my phone, type in the town and boom within 2 minutes I can find the perfect deal. The express deals 9/10 are better hotels than I would generally buy and are generally at I price I wouldn’t normally pay for a hotel...because they are just that cheap! Once I got a 4 star suite 10th floor for only $54! If you have a problem their support center is very good at making sure you’re happy. All around this is a must have service for anyone traveling who wants to save all the cash they can! In one year I saved $2,500 on express deals.
Rating Trends
245,164,163,220,190,227,264,272,213,231,211,241,270,286,332,270,283,217,285,314,322,316,256,227,263,0,622,426,397,297,288,370,399,388,567,312,333,324,358,353,386,400,361,360,315,367,435,416,462,418,321,306,362,404,396,441,365,298,352,350,411,407,415,446,382,339,352,392,406,453,455,320,375,356,365,415,450,430,374,334,361,386,350,477,469,353,324,369,421,389
All Versions
4.0
511,547 total
 5
424,684
 4
53,200
 3
14,662
 2
5,620
 1
13,381
Current Version (20.0.2)
5.0
418,888 total
 5
360,441
 4
41,891
 3
9,116
 2
2,045
 1
5,395
Version History
More...
Keyword Volume Hits KEI Rank
hotel
21.61
42
2
rental
15.70
35
flights
17.42
11
5
hotels
14.13
8
rental car sites
0.00
4
1
rental cars
39.23
3
2
rent my car
41.83
2
priceline app
642
1
rentalcars com
0.00
1
price
0.00
1
priceline
871
1
priceline negotiator
0.00
priceline com
0.00
rental car discounts
0.00