Screenshots
Keyword Volume Hits KEI Rank
rental
15.70
46
1
rental cars
39.23
14
hotel
21.61
8
rental car sites
0.00
5
flights
17.42
3
price
0.00
2
priceline app
642
1
priceline
871
1
hotels
14.13
241
Search Visibility
App name
priceline - hotel, Car, Flight
Description
Get exclusive app-only hotel deals, discounts on rental cars, and cheap flights all in one place, with the priceline app. Join millions of happy travelers who book great deals with us every day - download now! NEW - Stay more, save more! Unlock priceline VIP when you book and get our best prices on great hotels. Still need a reason to download the app? Here’s 3: 1. Access to exclusive hotel deals found only on the app. 2. Everything you need in one place - low-priced hotels, cheap rental cars and discounted flights. 3. Personalized, relevant hotel recommendations - we have the travel deals that matter to you. Our app is rated as Best App for Travelers by Travel + Leisure! SERIOUS SAVINGS You’ll save up to 60% off with Express Deals®. Seriously. Plus, you save up to 50% off hotels when you unlock priceline VIP. SEARCH, FIND, BOOK Finding the perfect one is easy as pie. Search by city, address or point of interest to book the most conveniently located hotels and rental cars. As you search more, we uncover even more deals just for you. QUICK & EASY Want to book in a matter of seconds? Our app features super-quick travel booking, especially when you’re signed in! We do fast well. rental CAR DEALS Hit the road with rental car deals on 22 brands in 28,000+ locations. That’s how we roll. CHEAP flights Travel across the globe with super deals on thousands of domestic and international flights across the globe. Pace yourself. TRAVEL BUDDY Easily access and make changes to your trip wherever you are with our My Trips feature. Need to check your booking on the go? Get all of your reservation and travel info right on your phone, even if you booked on your computer and even if you don't have service! My Trips works offline, too. Like magic. Our app has your back. And it’s watching your wallet, too. Download now! priceline is part of Booking Holdings, which includes leading online travel brands such as Booking.com, Agoda, Kayak & OpenTable.
They are no help
by pineapplebooty on 2021/10/21 16:45
I checked out a stay at the Venetian for a really good deal, filled out all my information and had a bundle with a flight. After check out I got a page that said everything went through and I would get and email confirmation so I was waiting the next day I still haven’t gotten a confirmation so I reach out and they say they have no record of my trip. It’s ridiculous because now the trip has gone up about 200-300 more dollars in less than 12 hours. Just disappointing they couldn’t help me
Priceline is a joke
by bullgod(jr) on 2021/10/21 16:29
I hate how you have to prepay when more than 3 times I have got to the hotel and they were sold out. And there’s nothing I can do about it.
Priceline
by lloveshopping01 on 2021/10/21 15:07
I have only had one bad hotel reserved for us.
Great app!
by Swindlen The Swindler on 2021/10/21 13:33
Great app!
I’m happy
by MrRoo2u on 2021/10/21 13:04
I have been pleased with this app so far and have gave me the best deals.
Always Great
by Zadagirl28 on 2021/10/21 11:28
I’ve been using Priceline for years and I love it. Even times when I experienced issues with providers they have always helped me get a solution and I appreciate that. They are quick to respond and help with any issues.
Works as said
by FAJR=FUTURE on 2021/10/21 09:00
Great
Satisfaction
by Octavius 777 on 2021/10/21 04:42
I always find great deals and never have any issues with my bookings, overall great experience so far!
My go to
by b1eedingorange on 2021/10/21 03:56
They have made it so easy to book. I only use this app when traveling!
Great app with the 100% worst customer service
by Gagz162 on 2021/10/21 00:42
Great app with the 100% worst customer service
Overall good to use
by Tbjr82 on 2021/10/20 19:32
The app itself is extremely easy to use. The customer service has so far been quick to answer and address any concerns.
Totally not worth using
by TinaSue 1965 on 2021/10/20 18:53
Got my reservation using the app and when I got to the hotel no reservation. Waited on the phone with them for 30 still couldn’t get it fixed. This has happened twice to me. I will never use them again. Still no supervisor to talk to nothing is being fixed with this company BEWARE!!!
Satisfied Customer
by LorieBell6262 on 2021/10/20 17:25
I have used Priceline over the years including their Express Deals at times. I have always been pleased with the outcomes and want to remind those using Express Deals to read the fine print—you don’t get to decide hotel or rental car chains. I only use this when I know what will be available in the area or when I expect to receive an early or late flight. Safe travels!!
No help
by yupthathalpened on 2021/10/20 15:10
Do not use this website. Put me in a dirty hotel and they aren’t helping at all. This is a joke!
#1
by diymomof7 on 2021/10/20 08:54
Great app, Love it!!!
Lately it’s been really good
by MoneyMonroe760 on 2021/10/20 08:50
Seems to be the best out of all the similar companies that do this. Still see ridiculous things sometimes like a motel 6 saying $180 and they’ve sliced it to the normal motel 6 rate around $70 and tell you that you’re saving 60% 🤣. But I think this is my main booking app now , used to be booking.com but they’ve won with these incredible rates and insurance coverage 🤷‍♂️
Unbeatable prices
by GetFancy on 2021/10/20 07:39
Been using Priceline for years. The best app to use for hotels. They always have better prices than any other app.
Stay away
by MVU1969 on 2021/10/20 02:43
If the hotel decides to take only cash for Incidentals and you only have card, you are on your own. Priceline will steal your money, and you will need to find a different hotel. Go with a better company.
Amazing
by impressions007 on 2021/10/20 02:17
This app saves money
Nope
by TrueRifleMen on 2021/10/20 01:56
Same prices as the airlines. Where are the discounts?
We love the savings and opportunities!
by Emerald Art on 2021/10/19 20:50
We have been using pricleine for our business trips for more than 15 years. It has saved us so much money and kept us on budget. We advise don't rent out of the country cars with price line they won't honor the rental online. Heads up!!! It's not pricline its the third parties. Ph and the customer service is amazing!
Easy to use
by Pnygrl007 on 2021/10/19 17:58
Prices are the lowest, compared to others
Frustrated
by mt strong on 2021/10/19 17:34
I would give a higher rating if it was possible to contact either the Inn we stayed at or Priceline about our problem. Numerous calls and Emails go unanswered.
Ugh. Trouble
by TheNaé on 2021/10/19 17:11
I know I’m supposed to be able to add flight & car & for some odd reason I was not allowed to do so before I was submitting my flight. It did not ask me if I wanted to add a car as usual & when I called in to explain this issue they basically told me that that there was no way they could help me & that they don’t know bc the site/app asks that. Even tho I clearly said it did not ask me. A waste of time & made it more difficult. I could have saved money but instead I’m paying extra.
Very disappointed!
by SxyV76 on 2021/10/19 16:28
I have been a priceline VIP Platinum for years, I book all the trips for our company and my family of over 20 people and recently we had an issue with a hotel I booked for my husband and his workers, they did a huge job and because it’s a major store they have to do the work at night, they arrived at the hotel at 4:30-5 am to sleep and the keys were not working they went to the front desk and the person working told them there was nothing she could do because she couldn’t work the machine to make a new key, she was rude and all of them said she seemed like on drugs, they even went across the street to another hotel to see if they could help her with the machine, the person working at that hotel came in to help and the girl was rude to her too and wouldn’t even allowed her to tell her or show her how, she said she couldn’t deal with that as she had to set some stuff for breakfast, the lady from the hotel hotel couldn’t believe how rude she was being and told my husband she knew the owner and would speak with her about it, she told them they should get a refund for that night as they were not able to get in to sleep, a couple hours later and finally a manager called in and it turned out the front desk girl had the master key hanging front her neck. We called priceline and they put us in hold to call the hotel, they came back and said there was nothing they could do because the hotel said they couldn’t refund us. I hang up and called the hotel and talked to the same girl (who was rude and didn’t know anything) and told me the same thing, I asked for a manager and she said no manager or anyone else was available until the following day (Monday) I couldn’t believe that priceline didn’t even make a legit effort, why didn’t they ask for the manager and just took that persons word for it. After this I downloaded a couple other similar apps and I’m giving them a try.
Great so far
by paulapeace88 on 2021/10/19 13:40
Since travel has opened back up, I have gotten better deals through Priceline than any other site.
Business Travel
by USA #1! on 2021/10/19 11:39
I've been using Priceline off and on for years. This year I have used Priceline more and am now a VIP member. I love the service and ease of booking hotel reservations quickly using the app when schedules change. I have noticed pricing creeps up from time to time but that's the only negative. Also, watch the deals where you don't know where the property is until you book. They do a decent job with those , but I have stayed in properties I would have never booked if I had known before hand what it would be. But over all I love the company.
Priceline used to be 5*.
by Edwin T B on 2021/10/19 04:20
Priceline used to be 5*, but my recent experiences have been average only. I got what was supposed to be a great deal when booked, but when the confirmation came in, the booking was switched to a regular room from a balcony suite. When I contacted Priceline, they said I needed to resolve it with Booking.com as their partner. Booking.com said Priceline made an error in listing the good deal. Finger pointing is unbecoming by partner businesses in this situation. Wish they’d just have honored the booking as it existed when I bought it. The 3* rating may actually be high for this situation. Live and learn.
The app/ site is fine, it’s the service!!
by anime-mistress on 2021/10/19 00:31
I usually use Priceline for my traveling needs, but it’s when things go in a different direction than planned. Yes the prices are great and usually unbeatable. However, any snafu causing issues with travel, rental cars and hotels has been a nightmare. The numbers never get me anywhere and if, If by some miracle I actually get a person, they cannot help. Just stay within your times and hope nothing goes off schedule. If so, you’ll save some dough.
Price line got the deals!
by emranistic on 2021/10/18 19:45
My go-to 90% of the time.
Deceiving rental hotel information
by NaDaCoCa on 2021/10/18 12:14
I rented a specific King room on Priceline and when I got to the hotel was given a double bed room and told I could not be guaranteed the king room I originally booked and paid for. Priceline was unhelpful and unwilling to take any monies off for the mess up so with the hotel fees on top of not getting what I paid for I was very dissatisfied as a Priceline VIP. From now on I will be calling the hotel getting all details and booking through them so I know I will get what I pay for and there will be no surprises.
Love love love
by T-chanel on 2021/10/18 07:32
I absolutely love Priceline. I always get the best deals. Extremely satisfied vip member! I just wish we got some kind of coupons in between levels for being loyal . That would be nice.....Other than that I love it.
Great
by Gnav209 on 2021/10/18 03:10
Amazing app
Known traveler ID needs to be an option while booking a flight.
by lizzyneen on 2021/10/18 01:22
It would be a great add to the app/website to make it possible for travelers to add their TSA precheck info as you are booking the flight. I have been having to call Priceline every single reservation to add my known travelers ID number. That comes with exorbitant wait times, call backs, and an occasional representative that is unsure how to do it over the phone. Please add this function to the online booking. Thanks.
Won't stop asking for a reviee
by Gabe Fuller on 2021/10/17 19:26
I'm annoyed that it keeps asking me. Leave me alone. 1 star! 😂
Happy
by flappinyapper on 2021/10/17 18:36
Easy to use. I messed up and reserved a car for the wrong days- canceled 2 minutes later and made a new reservation in another 2 minutes. Super easy for what I was using it for!
Super easy! Great deals!
by Rangel7 on 2021/10/17 17:51
I have been using the Priceline ap for years now and I love it. Simple to use. Great deals. It has never let me down.
King Suite
by BigLea27 on 2021/10/17 14:28
Great Deals. Great breakfast. Nice room
Love Priceline
by Dhanyelle on 2021/10/17 13:38
I love Priceline & have been using it for years!! Priceline always give me the best discounts on hotels & rentals.
VIP customer
by tweety1202 on 2021/10/17 13:28
I really love Priceline they have great deals for everyone and as you go you earn more good deals . I always recommend Priceline to anyone who is looking for a nice affordable room to book .
Disappointment
by AbuMjahid on 2021/10/17 06:23
Truly disappointed. This is the least I would describe my experience with price line. I reserve a car using the application. I paid the amount required to confirm the reservation and moved on to the car rental place to get the car after I checked out of the hotel I was in. Unfortunately, once I arrived I was informed that there are no cars available. I had to go back to the hotel to get a room and I was charged double the price as it’s a weekend. I called the helpline, and they informed me that the only thing they would do is to cancel the reservation and return the amount I paid as what happened was because the rental car company didn’t update their system. I find that it’s not my issue to deal with it, and I should be reimbursed for the delay, the cost of transportation to the rental company, and the hotel stay.
Best App Ever!
by traemiya on 2021/10/16 21:24
I have used this Priceline app and service for more than 2 years now. I love the discounted prices and the hotels have always been perfect for my stays. Thank you Priceline for keeping it affordable!
Not worth booking through them
by Rippedoff!!!!!!!!!!!!!!!! on 2021/10/16 19:19
Too difficult to complain to Priceline when you have a dispute regarding service. Prices are good for a reason. You take a risk when you book through them. In my case, I booked a rental car that was listed as being on-site at the San Diego airport when in fact it was not at the airport. The car rental agency also charged me for insurance that I never would have knowingly purchased. I looked at reviews of this rental agency on Yelp. It appears that tricking people into purchasing unnecessary insurance seems to be part of their business model.
Satisfied customer
by Egsanchez42 on 2021/10/16 17:48
I have booked through Priceline for as long as I can remover and I always find amazing rates! 👍🏼
Wonderful app!!!
by Sexiest Grandmother on 2021/10/16 13:20
I’m spontaneous and this app helps me find quality rooms at a reasonable price!
Clutch.
by Franco Bryan on 2021/10/16 10:50
Always coming through with top tier customer satisfaction.
Very easy to use…
by Christopher 112233 on 2021/10/16 10:15
I’ve been using Priceline for quite sometime. I like the ease of service.
Good discount
by lisaysay on 2021/10/16 08:30
I love Priceline
Great app.
by jwt1078 on 2021/10/15 22:47
The only app that I use when I travel, always seem to find great deals.
Express Deals Great
by Kathy444444 on 2021/10/15 22:22
We have been driving cross country and using Priceline almost entirely. We’ve had about 15 good/great experiences and only 1 bad experience. Twice we used a coupon for an Express Deal and were extremely happy with the results.
Priceline!
by baba saba daba on 2021/10/15 18:17
It has its pros and cons like anything else! What i love is i can payment plan my ticket if needed but what i dont like is they dont send an email , message, or alert in the app if your flight couldn’t be booked ! Thats a real big inconvenience!!!
Book with them
by Wivipb on 2021/10/15 18:16
Great prices for flights
IF YOU WANT TO SAVE
by AngienTaylor on 2021/10/15 15:56
If you want to save money on a hotel or car even a flight use this app!! I paid 30.00 for a hotel that was 150.00. Customer service is amazing I am never put on hold. They take care of any situation with a quickness
Would give zero stars if I could
by bye-bye blah blah blah on 2021/10/15 08:13
The app took my money and put me down for a flight that I did not make. That’s right after I had to spend $200 on a fee because my mom died and I couldn’t make my flight.
Used it for over a decade
by Josh Attorney on 2021/10/15 03:49
Almost always good. Some glitches like one place accepted dogs. Didn’t say no big dogs, in LAX gotta use direct with car company but other than that nit picky stuff be using tons of times. I use Priceline for all my trips. Reliable and predictable and affordable. Nothing but love from me.
Ease of use
by pw9r on 2021/10/15 00:24
…and great deals. The credit card was a nice touch. Great experience so far. Flight and hotel $560!
Hotel
by JustinHarry on 2021/10/14 23:35
Very bad service
10/10
by Daiks3882 on 2021/10/14 21:22
10/10
Priceline app
by Rays Mother on 2021/10/14 20:19
I love this app, because it makes it so easy to be able to book hotels, air flights and etc. I especially like that they will allow you to prepay so you can build your credit while taking trips or when u want to just get away period. I highly recommend this app💕
No refunds/cancellations (even for Covid-19)
by Benjamin A. K. on 2021/10/14 18:39
Tried to cancel a car rental after trip/even was canceled due to Covid-19, got a response from customer service saying they “lost too much money to the virus,” and wouldn’t be “lenient” anymore.... Definitely never using this company again. Clearly taking advantage of small-print bureaucracy and the deaths of millions to scam people out of money.
Cheap flight makes it possible
by JuliaHarriet on 2021/10/14 16:04
I found a spur of the moment flight for $86 which allowed me to visit my homeless SMI daughter once a month in SF.
Rental hotel
by im a gold member on 2021/10/14 00:42
So they accepted my rental payment on the but at the rental place they don’t accept my form of payment and I took a trip to Vegas so you know reservations only.. had to Lyft my whole trip due to communication... still waitin on my payment from a hotel that didn’t have any room, been waiting for refund for 3 weeks.. I booked thru Priceline but they sending me to other sites I’m every annoyed I booked over 30 trips I’m done after today
Love it
by penguin9487 on 2021/10/13 23:43
I love Priceline, I’m always getting the best deals. I mean who doesn’t love paying just $300 for a whole week of stay, usually hotels cost you a good five to six hundred a week! But with Priceline, I never have to worry about prices being to high because I know I’ll always get the best cheapest deals
Absolutely amazing!!!
by plyaventra on 2021/10/13 20:00
I stay in hotels basically everyday for work and I spend ALOT of money on them but with Priceline I get my room soooo cheep it’s amazing!! Way better than a points system like Expedia. Now I can get rooms that are like 145-180 for sometimes cheeper than 100$ every single time which saves me way more money than any points system ever has. Also Priceline’s bookings get sent to the hotels much faster than any of the other apps which works well for me if I’m ever in a rush and want to extend last minute. Not to mention that their costumer service center is very quick and efficient with canceling/ rescheduling which is very very helpful the only thing I would add is the customer service number to be 24/7!!! Other than that though I love everything about the app
The worst!!
by lunattill on 2021/10/13 17:55
Save your money and time and download Hooper! They sold more than 1,000 dollars calling my flights and I call customer service and they hang up on me. Fuc# you guys
Great stay
by Esteban el Duro on 2021/10/13 16:31
Loved it , especially the people who worked there, Maria is as lovely as her hospitality and Chris, he knows how to run a tight ship! Most def will stay again- Esteban C.
Priceline
by Zisbizz on 2021/10/13 16:04
This app is very convenient and the prices are the best.
I keep coming back
by NenaT. on 2021/10/13 06:00
Truly best deals.
Love it
by jackylyna on 2021/10/13 02:37
I love this app. Its been easy for me book flights with the nest deals!! I wouldnt use any other than priceline. Also hotels and cars for great deals. As for me i would recommend this app!!
David Kimble
by Wishbone151 on 2021/10/13 01:43
Awesome!!
No Brainer
by JTKiller16 on 2021/10/13 01:32
Easy to use and offers good prices and they get better the more you use it. Don’t want to be a sucker and pay full price? Priceline It!
Very unhappy with Priceline
by afnick0215 on 2021/10/13 00:23
I am a VIP member with Priceline; which means absolutely nothing. I prepaid for a car rental through NU and when I went to pick up the car I was told they didn’t accept my insurance. Who doesn’t accept Farmers? I was told it was mandatory to get their insurance. I refused and Priceline would not give me a refund because they said the car rental counter can ask for whatever they want and if you don’t have cancellation insurance they can’t help you. They can’t help me; so I can’t do business with them.
Problem with card
by Meatha777 on 2021/10/13 00:17
I had to use a saved card instead of the card I preferred due to a error message stating error with card. I verified the information 3 times and still got error message.
Vic
by kek Transport on 2021/10/12 20:04
Awesome
Amazing
by asf12ferreira on 2021/10/12 19:49
Good app, good job
Priceline app
by TX 'bbis on 2021/10/12 19:07
👍
Truckers Paradice
by Rizzink on 2021/10/12 16:47
This app is great for booking flights. I'm a Driveaway Trucker that has to connect or fly out of smaller airports quite often. Price line helps get the lower fairs in these types of markets. For example: if I were to book directly from the Airline flying from a smaller regional airport. Tickets go from $300-$500 range for a one-way. On Priceline, I can get the same flight for $115-$280 sometimes even cheaper. Honestly a no-brainer.
Great prices
by JM Nassau on 2021/10/12 16:08
The app is easy to navigate. I book equally between Expedia and Priceline; however, lately I’ve booked more and more with Priceline. I like the possibility to get further discount by letting Priceline choose a hotel with x number of stars and above a set rating within the same area. I’ve never been disappointed and to be honest 70% of the time it’s the hotel I would have chosen that is selected!! Overall the App is simply great.
Disappointing
by iViolent on 2021/10/12 14:21
There needs to be an option to build a travel package like there is on the website! My whole reason for using Priceline is for a package, never only a flight or only a hotel.
Great
by chula512 on 2021/10/12 09:23
It gets me goin to we’re I need to stay
Easy to Book hotels
by Obama is the Anti-Christ on 2021/10/12 04:55
I do kind of like this app. I just don’t like the creepy data tracking etc. Hey large firms you are creepy by wanting to track people, and “marketing” doesn’t justify it. I do not need a record history of where I have travelled too, I can keep that data on my own and I know where to buy the things that I want or need. Otherwise, I do like the deals that I get from the app and the ease of booking . If it wasn’t for the creepy data tracking they’d deserve 5 stars.
No communication, outrageous pricing, terrible customer service
by Alexcole1997 on 2021/10/11 23:46
If i could give it less then a star i would. Talk about a company that won’t even tell you when your flight is cancelled. I had to find out when i got to the airport to get on the cancelled flight. Then i had to purchase another set of tickets that cost me almost $2,000. What a rip off. I can’t wait to sue Priceline. For their blatant disregard for their customers. I had a flight out to NJ that was cancelled a week after i booked the flight but i did not find out about the flight being cancelled until i got to ATL to get my boarding pass and board the plane.
Great app
by misfit_28 on 2021/10/11 18:04
Fair prices and the fact it sends me alerts catered to what I was looking for including price reductions helps a lot. Thank you
Don’t ever buy a ticket through Priceline
by aaadfhjvcnnf on 2021/10/11 16:37
I got a trip cancelation and contacted the airlines directly for a refund. The airlines approved the refund and sent me an email said that the refund has been sent to Priceline and I have to contact them to get it. Priceline refused to issue me the refund even though they received it in full from the airlines . I asked to be transferred to the supervisor, I’m still waiting fir their call back. The other issue is I booked another flight and payed more for the main cabin then I found out they booked me a basic for the price if main cabin. I’ve been calling them fir three days they put me on hold then after 1 hour they disconnect the call. They are irresponsible, ignorant and steal your money . Don’t ever trust Priceline for your travel need . If there is another word to describe how bad they are I would use it. Even 1 star is too much for them. I wonder how they are still in business?
Easy, great prices!
by Mashellej on 2021/10/11 13:13
Love the ease of this app, the low prices and quick way I can book a flight!
Very helpful
by j.beech on 2021/10/11 11:55
Love this app. Easy to plan and find the best prices for your upcoming trip. You can bundle everything easily which saves a lot of money
Best travel savings
by jtlk1979 on 2021/10/11 02:28
Priceline is a great app all around for people who travel or use hotels often. I have tried several other apps but none come close to offering the services that Priceline does. The value is unbeatable. Thanks Priceline!
Motels across the US
by Catherine from Montana on 2021/10/10 20:22
I am so happy with this app. Even though technology is usually not my friend, the Priceline ap has allowed me to make reservations from my phone in areas I can tell I am going to be in BEFORE dark! It gives a wide variety of info and pictures so I can choose for myself and pick something within my budget. With the card I can pay as I go and it is super simple. With that said, yesterday we took a chance on a two star hotel and we probably will not do that again! Thanks for the simplicity!! Catherine from Montana
Always a Priceline customer
by bree7274 on 2021/10/10 19:22
Love Priceline love always has my back
Amazing
by usmcjump on 2021/10/10 07:28
Saves time and money as you spend
Amazing
by Ethersli on 2021/10/10 06:54
Love the deals discounts on discounts
A1
by moe zien on 2021/10/09 22:30
I been with them since 2015 they are best VIP platinum
Wwwgggoo
by wwwgggoo on 2021/10/09 21:43
Have not had a problem with this app ,I like the fact that they give you a discount when you book with them .
Do not use for car rental
by Ricksteven on 2021/10/09 21:14
WARNING: while Priceline is good for hotels, if you are unable to pickup your rental car due to flight cancellations or delays, you will loose your money. No refund. I’m a VIP Priceline user who spends hundreds a month on hotels. They don’t care. They are a terrible choice for rental cars. Stranded in Austin Texas.
Quick and easy
by Baby Pollito on 2021/10/09 19:01
Love it. I just ised the app to book an international trip in less than 5 minutes. Better than this? Nothing
So Happy 😁
by cree chenevert on 2021/10/09 18:51
I love it! Los Angeles for 6 days, $97 round trip 😁
Great app to book hotel
by SueTX1 on 2021/10/09 17:24
It’s great app to book hotels and easy to find great deal.
Robbing customers of money reporting to Better Business Bureau
by misspoovey on 2021/10/09 16:47
I saw a room that showed a NONSMOKING ROOM WITH A HOT TUB INSIDE, well it was my best friend’s birthday and I got us a room only to see the room was filled with smoke, burn holes literally EVERYWHERE the sheets, pillow bead spread, and there was no hot tub it had been removed but it sure didn’t say it on the online app I used well I’m on disability and my money is like anyone else you didn’t provide a service or a room I should say., but it’s not okay to take my money after it took me three hours to reach someone to tell them I could not sleep in this smoke and alcohol ridden room that was filthy so they said if I brought my key to the office and checked out they would refund my money and they could let someone else that is a smoker stay there, well a month later they still haven’t refunded my money after 12 calls saying it takes time we are refunding your money well this was June 24, 2021 and today is October 9, 2021 and I received an email they are not giving me my money back even though I did not stay there in fact I called the manager and they said someone else ended up staying in the room so they got paid twice and I think it’s so wrong! It ruined my friends 50th birthday too. I left the room as it was found I only used the phone and it was making me nauseous tbe few hours I was calling Priceline, Priceline is at fault because they are the ones that promised if I left I would get my money reimbursed!
Scam
by Micksterg on 2021/10/09 15:09
Booked a jetted tub room at Best Western in Durango Colorado. This room doesn’t exist. They refused to refund the difference and still advertise this room. Beware of this scam being used by Priceline to make more money
Disgruntled Priceline VIP Customer
by baseball champ9892 on 2021/06/10 02:31
I have been a Priceline VIP customer for years. Never again. Anyone reading this review please do not buy the "priceline express deals". Biggest rip off that Priceline pulls on their customers. I had 2 separate prepaid car reservations that were the worst experience ever. I prepaid both rates and each time the rental car was not even available at the time of the reservation. My most recent trip to Chicago I spent 4 hours waiting for my prepaid full size car reservation. Reservation was for 12pm and I got the car at 4pm. Priceline refuses to accept any and all responsibility and will always blame the carrier or airline even if the issue is on Priceline's end. If you prepaid for an express deal, good luck if you have any issues whatsoever with the trip as Priceline does not back or guarantee anything on their end and will disclaim any responsibility when seeking even the most modest remedy such as a voucher to rebook a prepaid rate elsewhere. I opened 3 travel incidents on all 3 of my last trips and all were unresolved and met with the response: "I am sorry, but the reservation you have is unchangeable and there is nothing we can do." No matter the circumstances or even case of severe injury or hospitalization of immediate family member. Worst travel service I have ever used with regard to customer care and resolution.
Once again Priceline. helps make my traveling easier and less expensive.
by California.CA on 2020/06/06 12:28
Maybe I should have given 4 stars for helping me find a good low priced hotel in Amsterdam because when I first started searching I found it very hard to sort through all the hotel choices and all the many locations and areas of the big complex city. Priceline gave me so many choices it was a bit overwhelming, and their map feature didn’t work very nicely or easily on my iPad. If you wanted to zoom out a little, suddenly you would have a map of all of Europe! So it took me some time to first figure out where roughly I wanted to be, and then used Google maps to see how far walking distances were to the train station and to museums or parks I wanted to see. But once I did that, Priceline helped me find a hotel with a nice big room with a big sliding door to a sunny patio balcony overlooking nice trees. Getting my second unexpected night here was very fast with Priceline and at same great deal as first night. Highly recommend PL to friends, and like any website you get better with it the more times you use it and know how to better use it.
Happy but frustrated!,
by boo boo princess on 2021/06/24 03:13
I appreciate that I can get better deals the more I use this site. I also, in the past, have appreciated their assistance with some not so pleasant hotel experiences - AFTER I was already checked into the hotel. However I am NOT impressed with the experience I’ve had when I needed assistance with hotel reservations recently! Twice in the recent months I’ve had unfortunate & unforeseen situations arise in which I’ve not been able to get to my reserved hotel room. In fact I was even unable to get to the city/town or even within a hundred miles of said town. However Priceline would not even consider refunding my money & informed me that I would need to take it up with the hotel - which of course informed me that their hands were tied as they were to be paid by Priceline. I in turn checked again with Priceline who continued to say they were not responsible. Similar case with a rental car that had been erroneously entered into the system - in fact 2 rental cars. One with the wrong email, therefore I didn’t know I actually had a car & scrambled to find another for almost twice the price. The second had the incorrect name spelling and the wrong pick up date again causing a price increase of 50%. Priceline stating that they were unable to help in any way, despite my “Gold” status & my husband’s “platinum” status. I guess having a good record and a high booking amount doesn’t truly mean much to them.
I wish I could give Priceline 0 Stars
by baxy0031 on 2021/07/22 00:24
I do not even know where to begin when discussing and expressing the sign I can’t amount of issues I have had with Priceline when booking my vacation. A week before our departure I got a message saying our hotel could no longer accommodate our stay and to contact customer service. Frantically panicking because of the short time we called and ended up being transferred to a horrible hotel, in a horrible part of Miami Beach. It separated us from friends and family who has come along on the vacation with us. When we arrived at the hotel it was awful. We tried getting a hold of Priceline to see if we could switch after calling several of the hotels that we where told by the hotel team “weren’t available”. I have spent the first day of my vacation walking in and out of hotels asking for prices for a week nights of stays. Attempting to get my refund that several customer service employees claimed to have done but never followed through with their actions. After speaking to a supervisor several frustrated phone calls and wasted vacation minutes later we get told that the money should appear in about 10 days. So all our vacation plans no longer are happening and they have ruined our vacation. A vacation we worked very hard to earn and go on. Ruined and I am so frustrated and upset with our the whole thing has been handled. Do not waste your time because you will legit be wasting your hard earned cash and vacation……..
Usually cheaper to cut out the middle man
by SOG Irish on 2020/09/10 19:20
The first time that I used Priceline, I showed up to the hotel to discover that they did not have my room available. The computer system that they use doesn’t work well with that of the hotels so I was informed. Thankfully, the AMAZING people at the hotel (Red Lion Seaside) hooked me up with a better room and gave me a huge discount for the inconvenience of Priceline’s folly. They also informed me that they could give me a better deal than Priceline almost every time. So I took their advice the next time I took a trip. I checked the price that Priceline offered, and then checked with the hotel itself. Sure enough, going through the hotel itself I saved around $75, sometimes more. So I have started using Priceline just to find the hotels, then I book through the hotels themselves. Works great! More often than not, you can get a better deal through the hotels themselves. The only exception I have found is their price buster deals. But I always double check through the hotel before buying. Credit cards give the least hassle. Debit cards have funds held for awhile before getting squared away so just be aware of that. Also, any cancellations, Priceline takes their sweet time returning your money. But please, don’t take my word for it. Go check out a “deal” with Priceline and then check the price through the hotel and see what you find. I’d say you’ll thank me, but how in the world would you get ahold of me to do that?! ;)
Robbing customers of money reporting to Better Business Bureau
by misspoovey on 2021/10/09 16:47
I saw a room that showed a NONSMOKING ROOM WITH A HOT TUB INSIDE, well it was my best friend’s birthday and I got us a room only to see the room was filled with smoke, burn holes literally EVERYWHERE the sheets, pillow bead spread, and there was no hot tub it had been removed but it sure didn’t say it on the online app I used well I’m on disability and my money is like anyone else you didn’t provide a service or a room I should say., but it’s not okay to take my money after it took me three hours to reach someone to tell them I could not sleep in this smoke and alcohol ridden room that was filthy so they said if I brought my key to the office and checked out they would refund my money and they could let someone else that is a smoker stay there, well a month later they still haven’t refunded my money after 12 calls saying it takes time we are refunding your money well this was June 24, 2021 and today is October 9, 2021 and I received an email they are not giving me my money back even though I did not stay there in fact I called the manager and they said someone else ended up staying in the room so they got paid twice and I think it’s so wrong! It ruined my friends 50th birthday too. I left the room as it was found I only used the phone and it was making me nauseous tbe few hours I was calling Priceline, Priceline is at fault because they are the ones that promised if I left I would get my money reimbursed!
***BEWARE***DO NOT USE PRICELINE***
by QuillyFan on 2021/09/05 16:40
My wife and I booked a pet friendly hotel on Priceline because we were traveling with our dog. However, when we arrived at the hotel we were informed that the entire hotel was not pet friendly, just several rooms, none of which were available. Priceline had failed to integrate this nuance into its booking algorithm, so at 6:00PM on a Friday night in a high-traffic city, I had to find a new place for me and my pregnant wife to stay. We ended up having to book an extremely expensive hotel room as a result. When I contacted Priceline about this, their customer service department gaslit me and asserted that it was not their fault and that they can’t control how hotels book people. By this same logic, Priceline would never be responsible for any booking issues, so it’s obviously nonsense. I was ultimately promised that my ticket would escalate and that I’d receive a call back, but here we are weeks later, and no call. I learned my lesson and called the rest of the hotels that we had booked through Priceline, and several of them would not have had rooms for us if I didn’t clarify that we needed a pet friendly room. This could not have been a worse experience for me, and especially as a loyal Priceline customer for years, I am beyond horrified at how poorly they handled this situation. Any reasonable company would just apologize and reimburse us, but somehow Priceline has lost its way. Please don’t support this organization.
Not to be trusted and does not honor sales
by Peter knuckles on 2020/04/30 12:06
When you purchase something online or by phone you have a trust that the purchase for good and services will be honored by the company taking your money. And when a company dishonors that trust by taking your money but then not providing the services or goods promised, most people would consider it fraud. Priceline took payment for airline tickets and then refused to refund that payment when the flights were cancelled. Seems like an easy response by a respectable company to send the money back, especially since it was no fault of the customer that the service wasn’t provided, but Priceline has chosen to keep the money. They claim it’s because of the Coronavirus and a lack of employees to provide the refund. There are literally tens of millions of newly unemployed people that could be accomplishing the job Priceline refuses to complete. You can use this app and pray things go well and you are provided the service you’ve paid for, but know that when things don’t go right, and sometimes they don’t, Priceline will not respect you and honor the trust you’ve placed in them by sending them your money. You’ll be gambling your money on a company with no honor. Priceline has since asked to “revisit my case for review,” standard response to make it look like it cares. I HAVE CALLED DOZENS OF TIMES TO REVISIT MY CASE! The only thing Priceline should be reviewing, is how it treats customers. Refund the money you owe.
Thieves
by zwerry on 2019/08/03 14:12
I have been a loyal customer sense 2010, recommending their services to my friends and family. Over the past two years that has all changed . This is the 3rd time priceline has taken my money without giving me a service, leaving me with nothing. Priceline has pretty much screwed me over for lack of better words. On more than one occasion Priceline has had deals on there website and app that are not actually available, yet they they have charged my card leaving me with nothing now I have to wait 8-15 business days for my refund to be processed. Not only have they blamed me for not using a credit card next they blame the bank and I will be seeing my money back to me in enough time when all reality they need to take responsibility and update her apps they don’t have offers that are outdated. Not only will they Blame you for using a debit card but they will also blame your bank or the hotel before even beginning to take responsibility. When ever I have called there costumer service, they just blame blame blame, and do nothing to fix the situation or make it better, THEY DO NOT CARE ABOUT THERE CLIENTS. It’s not my fault I used a debit card it’s not my banks fault for having to refund MY MONEY it’s Priceline’s fault for having a deal that is outdated and still taking my money..I’ve given priceline so many chances but this is the last straw and stay away from Priceline. They have lost a loyal customer.
Star ratings are completely made up! Don’t believe anything Priceline says!
by Smenard23 on 2019/05/08 16:13
We paid one of their Express Deals for a 2 1/2 star hotel. We got an absolute dump that wreaks of cigarette smoke, is filthy dirty, disgusting! Whole second floor room wiggles when my husband shook his foot up and down. Bed linens are dirty, bathroom has what looks like blood on the cabinets. I’m itching all over & have bites on my back. I’m not sure it’s due to mold or bug bites! Priceline stands behind their 2 1/2 star review for this hotel even though its 1 1/2 on Yelp. It’s super gross. The ceilings even in the halls show water damage. The emergency lights look like they've had a leak above as well. The ac unit makes all kinds of dying moaning noises all night. The bed feels like we’re lying on the floor. The floor is so gross that we won’t take off our shoes! I showered with flip flops on because everything is so gross. There’s hair on everything. Doesn’t look like this room has been cleaned out between guests. Pubic hair on bed sheets. The “breakfast” consists of breakfast bars & tiny muffins thrown in a basket. There’s never anyone manning the front desk. Priceline will do nothing about it. They keep saying that their standards are more strict than others & it’s a 2 1/2 star hotel. That’s absolutely bogus. Obviously this is an issue with Priceline because they’ve got a very detailed canned response for it! Don’t trust Priceline’s star ratings!
Horrible Customer Service
by DPhillips88 on 2018/01/10 17:00
I have used Priceline regularly for the last few years, booking hotel rooms through them several times a month. When there are no issues, they’re great, but the times there are issues make it unbearable. I booked a hotel using the app based on it being in a specific location, and being able to get a suite with a kitchenette at a great price. Once I received the confirmation, I realized that the hotel was located approx 20 miles away from where they showed on the map, and I had a reservation for a standard room. I was told by hotel employees that they had contacted Priceline several times regarding the incorrect information, but they had made no effort to change it. So after my family drove nearly an hour out of our way to stay in a room smaller than I had intended, I let customer service know about the incorrect information and requested a refund based on it. After a few communications with different CS reps, they have yet to acknowledge that the information was inaccurate, accept responsibility, compensate me for my inconvenience or correct the info on their site. They are intentionally deceiving their customers. Priceline’s entire purpose is to curate travel information to simplify the process for users. If I have to use other sites and apps to verify that their info is correct before using them, then they are useless to me.
Finding a room while road-tripping could be easier
by Capojer on 2021/10/01 06:17
For the past 3 months I’ve been technically a vagabond while trying to find a replacement home after I sold my house. Since I’m never sure where the road will lead me or where the next deal on a home might be, I haven’t been able to really plan in advance to make reservations at a hotel ahead of time. That’s where Priceline comes in handy. I can stop for a break while driving go on their app and they show me all the available hotels in the surrounding area Im in. And since Im traveling with my cats, Im also able to filter hotels that only allow pets. But I have come up on a problem with that. 2 of the hotels which flatly stated they were ‘Pet Friendly’ refused to allow my cats to stay. Saying it was because of allergens. I know as many people allergic to dogs as they are with cats. But that’s not the point which is: these hotels need to state ‘Dog Friendly’ not ‘Pet Friendly’ since that is false advertising and Priceline needs to address that with these hotels. Other than that I’ve been quite pleased with all my booking on Priceline.
Needs improvement in customer service and app development
by SASRises on 2021/06/25 17:28
I am writing this because last night I made a mistake of booking a reservation that would’ve happened Thursday the 24th to Friday the 25th when I meant to book the reservation for June 25 to June 26. First off, the website only allows you to do a bundle package (hotel+car or plane). That should be available on the app. Also when calling customer service all I wanted to do was keep my rental car and change the dates so all I would have to do is pick up the car today and a hotel would be set. Instead I’m talking with this woman who has a noisy background, she cancels everything. I have to re-reserve the hotel and rental car because I was trying to get a 40% discount bundle package that was not made available on the app. I’m not completely trying to throw her under the bus she did get the cancellation fees waived however when I try to ask more questions she was very unpleasant and it made me feel like I had to do everything on my own. Now I have to attempt to get a rental car which is like pulling teeth right now, find a hotel and all I’m doing is trying to make a pleasant experience for my daughter who I want to take because she wants to go to a nice swap meet.
Pretty good but room for improvement
by rabbit fox on 2019/04/01 12:00
I have used this app a bit and mostly everything is great. The only problem I have had though was that when you filter for hotels that are pet friendly you shouldn’t get to the hotel and have to beg for them to let you stay. I took my dog on a road trip and the first stop was after 15 hours of driving. We were exhausted and ready to go to bed, but when we got there we had to beg them to let us stay which thankfully they made an exception since I was able to show them where the listing showed them as pet friendly. That was stressful, but I was willing to let it go and call it a fluke until it happened again the next evening on the next hotel stop. Fortunately the lady at the front desk also took pity on us and allowed us to stay, but we have to sneak her in and out to use the bathroom and leave the hotel so the other people who work here won’t know she’s here so again very stressful. Please make sure that if you are assigning a hotel to someone looking for pet friendly that it actually is pet friendly
Don’t stand behind their service.
by AmberR89 on 2020/06/29 11:27
I have used Priceline for years and all over the world. I use to be pretty happy with their service and trusted their company and ratings. I recently rented a 3 star hotel in Alabama. The hotel was rundown, the customer service was terrible and the shower in my room didn’t even work. I tried to tell someone at the hotel about the shower but there was no one at the desk. I waited 15 mins. There was only a sign that said they were gone. This is was at 10 am and their check time is 11 am. I called the hotel and Priceline about the situation seeking a refund, since a shower is a basic necessity at a 3 star hotel. The hotel lied and acted like there was no sign, even though the sign was a hard sign with a base, which means they use it all the time. Then they lied and said the shower wasn’t broken. It was a simple shower easy to figure out. It just didn’t work. Then Priceline said if the hotel wouldn’t refund me they wouldn’t. Even though my card is charged by Priceline not the hotel. Basically they are saying we will do nothing to protect our customers or stand by our service. I was saddened that after years of being a loyal customer with no complaints that they could do nothing for me. I don’t know that I can trust Priceline anymore.
Worse experience
by 6/11/21 on 2021/06/12 00:54
If I could I would give no stars for the budget location I got my rental from. I booked my car rental in November! I have called and talked twice to different customer service representative and they assured me I would have a car big enough for what I requested and reserved. Today was the day to pick up my rental. I go all the way there and then once I get there I am told they have to cancel my reservation since they don’t have the supply. Would of be been nice to know ahead of time so I could plan accordingly. But no they said they could do it. I want for the other driver to show up and in the mean time have them help the person behind me and noticed they got a car for the size we requested. We then had to wait for the other car to be turned back in. And wait two hours. Yes they gave us two cars but we reserved the one for the space and now don’t have that at all for a 12 hour drive. Very dissatisfied and disappointed in this experience. The office person did nothing wrong as she just got there for her shift but the ones that cancelled the reservation couldn’t even stay there to talk to us. Instead they leave a young lady by herself to deal with and that’s unprofessional in my book. Once we return our car we will not be returning to this location. Extremely dissatisfied.
Long time user
by Old Timer 1958 on 2020/06/22 02:42
I have been using Priceline for about 18 years. When I changed my email address I lost about 16 years of my history. Once you learn how to use the app and the difference between naming your own price and taking an express deal it is very easy to use. When your name your own price or using express deal you need to zoom in on the map to the area where you want to stay. I was a little unhappy with my history went away because some hotels would reveal their name in the express deal offering if I had stayed there before. In some cities a hotel will charge a resort fee when they really not a resort. Most of the time this is revealed before you make the final purchase in the express deal option. If you are naming your own price or selecting an express deal I consider the addition of a resort fee to be dishonest and deceptive business practice. Since the introduction of the express deal option I find it harder and harder to get a further discount by naming my own price. I work in the travel industry so I most often use priceline for hotels.
DO YOUR RESEARCH FIRST!!!
by beckysue2508 on 2020/11/08 13:33
I’ve used Priceline for at least 10+ years. Mostly for hotel stays and some flights. I have to admit if you don’t read the fine print and understand that your reservation is FINAL and there are NO CHANGES or NO REFUNDS the experience can be frustrating. If you’re the type of person who needs the security of being able to change your reservation, DON’T USE PRICELINE, but if you do your do diligence and research where you are going you can find some awesome deals through Priceline! Just the other day I found a great deal on a hotel with wonderful river views! It was located right on the Rouge River in the state of Oregon, USA. I Googled a couple of different hotels in the area that had popped up on Priceline. I also looked up their exact location on Google maps. In addition to that I read their descriptions and reviews on Priceline AND the hotels own website. Being I was booking the room for a friend’s anniversary gift, I did end up calling the hotel and booking directly through them. They even honored the Priceline deal! If it hadn’t been for Priceline, I would not have ever known about the beautiful RIVERSIDE INN in Grants Pass, Oregon!
Long time customer
by Robyn Falconbird on 2020/10/18 11:31
I have been a loyal customer and user of Priceline before there was ever a smart phone or an app and it was really only ‘name your own price.’ The service has always been fantastic and the hotels, cars, and flights we have reserved have been exactly as described and always discounted lower than any price I could find online. I trust the company and app fully that they will stay true to the business model: connect me to unused rooms/seats/cars for less money. Yes, this has restrictions, including no cancellation, but that is the model and when I need to be able to cancel or I have no flexibility in dates or times, I use other traditional services. I have used customer service on several occasions and have always received prompt, friendly, knowledgeable service, although we have been through the growing pains with them becoming a large corporate entity and noted that customer service is not as nimble as they once were. The app is easy to use and works flawlessly.
Buyer Beware, False Advertising
by Mike_Dad on 2021/10/08 13:58
I have used Priceline three times for travel and what they promise on their website/app compared to what you get can be quite misleading. If you want a hotel and don’t care about the room or quality, then Priceline could work for you. If you want any sort of choice in what kind of room you are given, then stay away from Priceline. They have rigid policies and customer service talks right past you. My last trip I booked a nice room for a good price. When I got my receipt, it said that I booked a different lower quality room. I had pictures ready to show them that I had been falsely advertised. I was on the phone for 3 hours talking to two representatives who all told me that they could not help in any way over and over again. I asked to talk to the manager and they said they will call me (which never happened). I even had proof for Priceline’s price match and they wouldn’t even consider it. Super frustrating. The gist is if you want just a place to stay and don’t care about quality, then book through Priceline. If you care at all about the quality of room you are getting, book directly through the hotel. It will save you time and frustration. I’m deleting this app after this review so I’m never misled like this again.
Ripped off on hotel bid
by Debrabully on 2019/02/21 16:53
Bid on a 3 star minimum hotel in Orlando, placed a $275 bid and was placed in a Holiday Inn that was seedy, dirty, old and outdated. The room was dirty, body hair in the bathtub, stains throughout the rooms carpet, mold in the shower/tub gout and the hair dryer was broken. I emailed Priceline immediately when we got in the room, they didn't reply until a few days later. They replied that the hotel gave us free breakfast so that was the compensation accepted for the dissatisfaction for the room. The hotel text me asking if we were happy and I told her we weren't and explained the problems in the room, she text that she couldn't refund some of the room charge because we booked through a third party/Priceline so all she could offer is a free meal which we didn't use because it was a breakfast buffet at TGIF, gross. We spent with tax and fees over $300 for one night in a maybe 1 Star Holiday Inn when we were "guaranteed" a 3 star minimum room before bidding. For that money we could have stayed at a nice Disney resort which was the level we were expecting because of the 3 star minimum we paid for. Customer service was not willing to do anything to make this right so we will never be using Priceline again and will continue to tell everyone we can about how we got ripped off by Priceline.
Easy Interface - Great Prices - Great Customer Service
by IllinoisCountryBoy on 2018/03/11 23:20
I can’t say enough good about PriceLine and the App. I have used the service numerous times, so my review is based on all of these experiences. I alway check other sources for deals and I always find the best deals on PriceLine. I have used it for business and personal vacations. But what made me actually write this review rather then just rate the app, was my recent experience with their customer service. In a rush to get a reservation done while sick and mildly medicated, I accidentally made the reservation for the wrong dates. I needed it for a week later. Once I realized my mistake, I called PriceLine directly from the app. The service rep (wish I could remember his name) was professional and friendly. He contacted the hotel for me and confirmed that they could cancel the reservation for me (it was a special deal that was supposed to be non-refundable). I received the cancellation notice seconds after getting off the phone. PriceLine went the extra mile for me, and that is why I am writing this review and gave them 5 stars. Thanks again PriceLine.
Bad business
by mr.done wrong on 2021/01/05 13:35
So on a Saturday I had a reservation for a rental truck with enterprise through Priceline I had private previously bought the insurance for $91 for the week through Priceline third-party on the second on that Saturday I had to cancel both the insurance and the car I was told it after they receive confirmation that I did not pick up the car they would issue a refund that was on the second here it is the sixth and the refund has not gotten to my bank I called Priceline they told me oh they didn’t cancel that like they did the reservation it’s going to be more days before we can get that money to your bank I told them no I need to talk to a supervisor I need my money now because it came out of my account now they got a supervisor on theLine she wanted to argue with me about the fact that they were not going to give me my money back and I said you need to it’s not my problem it’s your mistake it’s been four days since I was supposed to have it and it was just now caught by me that you did not even refund me the money I will never do business with them again and I hope nobody else will either it’s something like this happens in a time like this is right now what else will they do to the customer horrible bad business practices
Horrible Customer Service
by 🤡🎃 on 2018/06/29 08:37
I’ve gotten a great hotel on this app, but every other hotel I’ve gotten has sucked. Don’t do the express deals if you’re going to use the app at all, they’re never what they say they are. Even the guest scores are unreliable because somehow it shows they rated it well when the review they’ve given is something along the lines of “horrible customer service” “my car was broken into” “bed bugs”. When I tried to contact Priceline about a problem with my card, they insisted that the hotel would accept a card with any name on it for incidentals. The card I booked the room with had been stolen and they were saying that I wouldn’t have to show them that card, or even a card with my name on it, just any card, even after telling them that I have seen many reviews in which people were turned away for just accidentally leaving out their middle initial for the reservation, they just repeated that any card would be fine. I then asked if I could be refunded the money I bought the hotel room with so I could put it onto another card I could show the hotel, they copy and pasted the hotels refund and cancellation policy and ended the chat.
Functional app but customer support behind the app is bad
by fairbankstraveler on 2021/04/16 17:30
The app has always worked fine for me, prices are consistently the best and the areas serviced are really good. Being that this is what Priceline advertises as their specialty, I believe this should be expected. However, the customer support behind the app is terrible. I made a reservation but a few hours after I made the reservation, my wife decided to make a change to our itinerary. I got back on the app, selected cancel and canceled the trip. It was well within Priceline's advertised 24 hour free cancellation period. I rebooked my trip with the changes my wife wanted. Keep in mind I did not get an immediate refund for the cancellation I made. I didn't expect to get an immediate refund but I did expect to get one at some point. 20 days after I made the cancellation I called Priceline and after waiting on hold for more than 2 hours, I was told that they would NOT honor their own policy and I would not be receiving a refund. Granted I cannot afford to be out the $2,300 dollars I spent so I will have to pursue this issue further. It's really unfortunate as I have booked over 100 different accommodations through Priceline.
Horrible Service, Deceitful practices!
by jvaldivi87 on 2018/07/07 18:55
I bought a first class plane ticket, my credit card was charged and my flight status was booked. A month later (3 days to departure) the airline informa me that Priceline has cancelled my reservation and if I show up at the airport they won’t let me board. Called Priceline 13 times, I kept getting transferred and then their reps would just hang up on me while I waited. Then someone told me it was fixed, but on the return leg of my round trip, the airline tells me I was downgraded from first class to economy and made me pay for my bag. Again called Priceline and had to pay long distance rate and after 14 minutes on the phone the incompetent rep could not help me, I chose to pay for the bag so that I wouldn’t miss my flight because I had to show up for work the next day. Now I am giving Priceline another show, I tried booking a flight twice, the app gave me an error “unable to book but here are other amazing deals.” It didn’t book my trip (my flight does not show up in the My Trips section of the app) however I have two $1,200 charges on my credit card. Now I have to waste another 3 hours of being transferred with a dozen Priceline reps until someone is able to help me.
The best service EVER !!!
by awfuladvertisement on 2019/06/20 22:34
So I tried to book with Kayak , I tried to book my flight with TripAdvisor, and a couple others. Those two gave me the biggest runaround. TripAdvisor especially. They called me after I tried to book and said there wasn’t any flights at that price but could put me on a spirit air flight for the same price. Now I’m an American Airlines guy myself , or if flying over seas like this time , I will fly Japan Airlines or Korean Air. I said no thank you , stick that spirit air and I hung up. One last try , just one last try. I downloaded Priceline App and booked my flight in under ten minutes with no hassles and the price was like a hundred dollars cheaper. Same schedule and same airlines from TripAdvisor. Oh yeah and the guy from TripAdvisor told me in order to fly American Airlines it would cost over twelve hundred dollars. Nope , it was around a hundred dollars cheaper. Priceline flights ... Best Service EVER !!! Thank you Priceline. My flight to the Philippines is all because of you.
Policy more important than customer wellbeing
by SstJohn86 on 2021/02/20 01:29
When I chose the Pricebreaker deal, the displayed hotel was a Comfort Inn on Hospitality. I already hated the area but am familiar enough to navigate my way around the worst parts of the block. When they sent the confirmation, it showed a Best Western on ninth St in Colton, CA. I grew up there and know the area like the back of my hand— it is not safe. Colton has a crime rate above 333%. In 2020 alone there were 370 cases of grand theft auto, 10 reported rapes, 6 homicides, 837 counts of larceny... the list goes on. They refuse to so much as move my reservation in spite of the statistics shared, and in spite of my pleading to just change it. They gave me a scripted speech that basically said “too bad, so sad... blah blah blah policy.” They will not deviate from the script. I asked them what would happen if I said I had COVID, I learned even COVID won’t trump the policy. Even shadier is the lack of contact information for corporate headquarters. There is no one to speak to beyond a call center supervisor. I have disputed the charge, and will never use Priceline again. I have also submitted my complaint to the BBB and will continue to do so with each interaction. The reps are kind but their hands are tied, I understand that but this is not Best Practice.
Express Deal Disaster/Avis ATL
by JJay80 on 2020/06/08 10:20
Very bad experience with renting a car through the “express deal” which wasn’t express at all! The system selected Avis as the provider and it was a complete and utter inconvenience! The line was 2 miles long! I had an appointment to make of which I flew in from NYC for. I called Priceline and asked if I could cancel the reservation and book another one through them with another rental provider. I explained my situation and how important it was and they said that they could NOT cancel it because the deal I chose had no cancellation. So basically, it was either stay in line and miss my appointment, or go to another counter and take the loss with the express deal that I could not cancel. Let’s just say that I made my appointment and loss almost 60 bucks. That was my 2nd experience with Avis and they both were absolutely horrible. Not only do they pick your car for you, but they are slower than time itself. I NEVER want to see that counter again. Priceline was very unreasonable in this situation being that I only wanted to cancel...only to rebook through them. Instead they just took my money and said “your loss”. Not cool at all.
Flights -5; Hotels- 4 and Car Rentals - 1; CS- 1 in Car Rental Issues
by Ladyjktn on 2017/12/13 14:47
I use often. Majority of the hotels have been great. Flights have been great! Car rentals have been several issues! In July 2017 car rental issue, I booked a car for Atlanta to pick up after my flight. The car rental place double booked cars out & there was no car... was on the phone with Priceline for over 3 hours of them trying to locate a rental car, why so long you ask - they kept putting me on hold for over 45 minutes at a time then switch me to different CS people. I was supposed to have been at my destination at 10:00pm and finally out of airport rentals at 10:30pm they placed in a 5x’s the amount I had originally booked a car for! They never reimbursed as they promised! I had a 3 hour drive to my destination, NO Priceline CS failed hugely! In May 2017, car rental issues in McAlester, OK. Car Rental issues in August 2016 in McAlester, OK. I don’t advise renting a car from Priceline.
They are good at finding hotel but what they are bad at is refund
by axp2020 on 2021/06/10 22:12
I am a VIP gold member in Priceline (whatever that means but I guess It means I use it alot). But this has not happened to me not just once but twice. I got charged by Priceline for a hotel on May but for whatever reason the hotel told me and said the payment through Priceline didn’t went through so they charged me again. (Thats all good I understand that) But when I called the Priceline 3 days after and I said both Priceline and hotel have charged me for the same day so I want Priceline or the hotel to refund on the charge they said they had to confirm with the hotel (that’s understandable too) and the representative of the Priceline said we will make sure with the hotel and send a reimbursement email to your email in 3/5 business days but NO they didn’t. So I called again in 5 days and same response but again NO email (but yes they do make me wait again to confirm with the hotel) After 12 days I called Priceline again and this time they said to email Priceline with my bank statements where it says both parties have charged. And they said it will take 5business days to receive a email back. Its been 2 week still No email.
Don’t use Priceline! They are a fraud!
by everydaytraveler on 2019/06/26 16:41
I was using the app and it has a glitch. I selected the correct days at a hotel that I was already staying at. We wanted to extend the stay one extra day. I went through the process and selected the same hotel. Everything processed and a confirmation was sent. When I reviewed the confirmation it had the wrong date. The date booked was the same day that I was booking it instead of the next day. Also, I was booking this at 8 pm at the hotel. I called customer support instantly. They said they have to talk to the revenue manager at the hotel. Then I talked to the hotel and they said good luck Priceline screws everyone over period. I spent that evening and the entire next day trying to get it fixed. After hours and hours of frustration and talking to customer service that can barely speak English they said TOO BAD! Hmmm. So they are telling me because there is a glitch on their end that it is my problem. They said it was my fault because I used their website. This is unacceptable. After read all of the negative reviews I wish I read before use long this incompetent service that will rip you off. It was total BS! Do not use this app or website!
False advertising
by 423135 on 2021/08/17 03:46
On the app for a hotel in Hawaii there were different prices for “mountain/city view”, “city/partial ocean view” and a higher price for “ocean view”. When I checked in I was given a room with a view of other hotels and a partial view of the ocean. What I paid for was the higher price for the ocean view. According to the hotel the only actual ocean view rooms are suites and the rest are partial view. All I asked from Priceline was to refund the difference in cost between the partial view and the ocean view. Priceline says it’s the hotels problem, the hotel says what Priceline sold me does not exist and they gave me what they could without having to pay even more for a suite. I don’t hold the hotel responsible for what Priceline advertised in error. I was put on hold for an hour when I asked to speak to a supervisor. The agent would pick up the phone then put it back on hold. After an hour of patiently waiting the agent hung up. I also tried through the chat. And was told again that it is the hotels problem. I have paid for something that does not exist and no one will assist me. Not a good way to treat a long time customer.
Do Not Book With Priceline!
by Kbnurse23 on 2021/09/26 21:18
Used Priceline to book a 2 night stay in Florida… when I arrived the hotel said they had no reservation and there was nothing they could do. I tried to contact Priceline via chat and they were not available but sent me a phone number yo call. I called the number and it again said no one was available and I should contact the booking hotel directly… again not helpful since I was in their lobby and they had no reservation on file. Priceline never got back to me and we had to drive around and find another hotel last minute. When I tried to call to get a refund and did finally get someone on the phone now they are telling me that the hotel has me down as a “No Show”… neither Priceline or the hotel will take responsibility for this even when I asked them to check the security footage. I guess the hotel can just say anyone was a “no show”, then they get your money and the money of the person who actually got to stay in the hotel for the night. Priceline is taking no responsibility for this as the booking agent… book at your own risk because the customer service rep was atrocious and now I am out 2 nights worth of $$$ with no refund!
Some Bugs to Fix
by Spopish on 2018/03/10 18:51
Their customer service is less than helpful. -I booked a hotel using the Name Your Price feature in the app for what I thought was the following night because we were driving home from our trip the next day. It charges your card right away, so I assumed everything was alright. After hours of driving we got to our hotel (that I thought I booked for that night) and the less-than-friendly front desk attendant said our reservation was for the previous night. I double-checked my app, and sure enough, it was booked for the previous night. I was sure I entered the correct dates when I booked. I think there was a glitch in their app. When I called Priceline to see about a refund, they were sympathetic and said they thought it was funny that the app let me book the room after midnight. When the customer rep tried to call the hotel, the hotel wouldn’t answer. Priceline wouldn’t give me even a partial refund. How often does this happen? How much money is this company making off their app glitches? I wouldn’t use this app. I guess the old adage of talking to a person is best in this situation and I think that’s what I’ll be doing in the future.
Former Green Beret, 3 Tours Vietnam
by fuqaho on 2019/06/20 04:28
I booked my flight accidentally hitting the book flight key and then realized it was for the wrong month. Contacted Priceline and they were happy to assist me in calling both Frontier and Spirit Airlines and cancelling both round trip tickets while I was on hold. I was sweating it out but they came through for me cancelling both non-refundable tickets. I book through Priceline all the time and get the greatest deals after searching for a couple of days for flights that fit not only my budget, but also the times I want to go, plus non-stop. Furthermore, I just booked a full size vehicle through the express deal for the price of a compact. I checked out all other sites before and Priceline is the most reasonably priced, courteous customer care professionals, and most helpful of all the other sites. If you do go through Priceline, and listen to me, you’ll save time & money! “I can assure you, you won’t be disappointed!”
Priceline Customer Service FAILURE
by KellieBurnside on 2021/04/20 19:45
This by far has been the worst experience I have ever had with Priceline or any other travel site. I booked a room for a one night stay at La Quinta Inn, Columbus TX. Arrived at the hotel on 3/22, they did not have the room I booked available. They “found” a room for me which was there W/C accessible room. I went to the room. There was no bathtub (wheelchair accessible) but there was also no TV and the bathroom was dirty. Needless to say I didn’t stay. Booked another room 10 minutes later through Priceline at Holiday Inn and it was great. I paid for both reservations through Affirm. Problem has been getting Priceline to remove the charges for the LaQuinta Inn, which as of today 4/20, I am still paying for. I have emailed and texted several times, I have called and waited on hold for 1:23 before being disconnected and I have called and waited 4 times for them to call me back. NOTHING has happened. As I write this review I have been on the phone (after waiting 52 min for a return call) 43 minutes with no resolution. There is a language barrier with everyone I have spoke with and they all say the same line of sh*t. I WILL NEVER USE PRICELINE AGAIN! HUGE FAILURE AND NO RESOLUTION A MONTH LATER.
I can’t believe it
by vanecars on 2020/10/20 00:58
I have used Priceline for many years to book any travel related accommodations. I have booked hotels stays, and air travel; never had an issue. Earlier this year before COVID-19 ruined our lives I had booked 2 plane tickets and now I will not be using them because I cannot travel and I have lost my job so I really need my full refund back and they just keep telling me due to airline policy they can only offer me a travel credit. Sadly I need bills to pay and I cannot pay them with travel credit! I have been trying to get a refund on this for over a month and nothing. I get toss around like a ping pong ball, call here call there let me transfer you. I understand that in “normal” times a credit is fine but we are in a world pandemic you would think they would be more helpful. So sad that after using Priceline for over 5 plus years I will never use them again.
Americas best value inn.... not
by Bisqua68 on 2021/07/08 15:24
If it was possible to give no stars, I would. We needed a pet friendly hotel to stay while traveling, thought it would have been a decent place since their name is “America’s Best Value Inn” and it cost $66 plus $10 for having a cat. If we wanted to sleep with bugs and dirt, we would of just slept outdoors. There was a hole in the bathroom wall with a fly strip hanging above it.. to catch what bugs that came from the hole. 🤢 a dime and nickel fell out of our towels that were not clean. Every lamp looked like someone had gotten into a fight with it. I Wore white socks while I was there and left with brown. The box springs were stained with puke, blood and/or urine and so were the chairs. The paint on the walls were covering something that seeped through so you could still see, Like there had been blood splattered everywhere. We had a 5 year with us and did not plan on smoking in the room but the woman at the front desk made us get a smoking room anyway in fear that they would charge us for smoking in the room when we weren’t. Also got weird vibes during our stay, pretty sure our room was haunted or something.
priceline will not correct mistakes made by their app
by Life on the go on 2021/04/29 05:44
I tried to book a room in Brooklyn NY using the iPhone app. n the middle of booking the app returned and error message saying the transaction did not go through & telling me to try again. I was still on the last booking screen eater co firming m credit card info. I hit “enter” again in the app tool and got a confirmation that my reservation was completed! yay!! a few seconds later i got back to back alerts that my credit card had been charged for a priceline booking 2 times, exact same amts. I returned to the Priceline app and sure enough I saw two separate booking for the hotel. The booking was duplicated by the tool which I did not intend. After speaking to 3 people at Priceline they refused to correct their app mistake claiming all non refundable bookings are just that, non refundable! even though it was a system error created by their mobile app! ridiculous and totally disappointing. will never book through them again. buyer beware!!!!!!
Don’t waste your money or stress, this company is bogus.
by J Rocko on 2019/04/01 11:20
I booked several times through them, and twice now they have failed to complete my reservations, I just had to pay twice at the same hotel, luckily the front desk ladies were nice enough to match the price, Priceline constantly gave me the run around after wasting an hour and a half, I finally just said enough, I’ll let my bank deal with you jokers, not worth the time or effort, if you find a good deal online 9 times out of 10, show the hotel they will match it or come close. Delete this app. To the developer who responded... It wasn’t a rejection, your systems failed to correctly place me even after I paid, front desk said there was a woman waiting in her car all night because of the same issue, take better care of people that’s all I can say pal, I don’t use fakebook or any social media, so I will respectfully decline...on a side note, when I disputed the charge through my bank(since your people gave me the run around) my claims department said they get more disputes from Priceline than she has ever seen, so I’m sure you are well aware of your shortcomings, I have nothing left to say on the matter, good day.
Scam
by jezz1111 on 2021/06/13 09:21
I’m so sad and so hurt and angry with this application. People please make sure you check dates on your stay because it automatically sends you to the next time they have a booking and of course it takes your money right out. I went to the hotel it told me it was booked and front desk employee said I was not welcomed there. Because I gave bad reviews and just told the truth room had roaches a lot. After she front desk clerk told me to take pictures of roaches. Every time you call Priceline they put you on hold for hours or tell you you will receive a call back from them! Then they hang up on you!!! I’m homeless right now so it’s the only reason I tried giving them another chance because I have had problems before with no answers or solutions except to call hotel for 25% of I called and they hung up on me. Wow what a scam I m so disappointed that I m going get a lawyer this time. My nephew is a lawyer. They cover their mistakes in every which way possible BC its a true scam. I hope they mess with the wrong person. Someone like a lawyer because they really need to get sued. I’m a genuine person but this is unacceptable and cruel crazy scam. Not worth the 10$ you save
Error messages
by joebadcarrentalexperience on 2021/08/03 13:25
Booked a car rental through Priceline app. When I booked, I received an error message as the last step. To my stupidity I assumed an error message at the last step means the booking didn’t go through. Actually it did! Twice! After receiving two error messages I booked directly through the car rental agency for a cheaper rate! So when I showed up to pick up the car they said I had three rentals! Now I’m try to get a refund and the app I book it through, Priceline say I need to go to the source. The car rental says I need to go to Priceline! Both customer service centers are terrible, they must be under staffed! Both companies probably got free money from the government too! Terrible customer service and terrible app! My name is taken on the review which is weird! They probably have way more bad reviews then shown because they make it hard to leave a review. Update: Got a message from the developer of the app. Asking me to call a phone number, this is the same number I’ve called many times and it routes me to SIxt not Priceline. Another example of how terrible this has been. They don’t accept responsibility of their own app!
Scam. The actual worst. Zero stars.
by Kajsa Darien on 2021/08/22 08:27
Two hours on the online chat. Never got connected to a real person. Just left waiting and then was disconnected because the system was overloaded. Called them and got an automated message about how they couldn’t help anyone whose reservation was more than seven days out and then it hung up. I was contacting customer support because they changed my flights to more than double the travel time by adding a stop to each (previously non-stop…I paid a significant amount extra for that) and changed one flight from leaving at 8:39am to leaving at 6:45am. I would have to pay $130 in combined fees, between the airline and Priceline, AND the difference in ticket price, to fix any of this. They also downgraded me from a free carry-on for each flight to a personal item only. Didn’t even know they could do that, but looked it up and it turns out the baggage allowance is “not guaranteed.” What the……….. Response to Priceline’s response: Yes it does “sound right.” You refused to do anything & the flight got pushed even earlier, to 5:30am now, and arriving even later, getting us dangerously close to missing the wedding rehearsal.
WARNING! Absolute horrible Customer Service!! Do NOT use them!
by Kooshballgirl on 2020/12/17 14:10
WARNING! I never take much time to write a lengthy review but after having to deal with this shady company and everything they’ve put me through.. I am NOT happy! I had to cancel my Hawaii Vacation due to the pandemic. I cancelled with enough time. While I finally got through to someone to help me and reimburse me for hotel and car, NO ONE could seem to offer any information regarding the airline fare. Representative after representative continued to transfer me, leave me on hold for over an hour to later just hang up my calls, it has been a total nightmare dealing with them. After pleading, to get some sort or resolution the airline kindly insured me that as apologetic as they were they could NOT reimburse me or give me flight credit because I purchased my flight through a third party and they stated that Priceline should not be giving me the run around rather than trying to make things right... I will NEVER use Priceline again to book a vacation And I am insuring that I let everyone know especially on the travel pages in order to avoid such a headache!! Priceline you need to make this right!!!!
App woes
by Low Shoulder on 2019/07/06 14:13
Chose to use PL due to name recognition although other discount sites were priced about the same. Round trip Delta to destination Spirit from destination. The app failed to reserve our seats on delta and we assigned the last four seats on the back row. While in route the app does not indicate boarding gate, but emails changes which for this trip changed twice. Atlanta airport is spread out, and we just happened to check departures and noticed 30 minutes before boarding that our gate had moved from A19 to F9. No email from PL...... until we were boarding. Day before returning we received an email to check in on Spirit Air tried several times to check in, but never received confirmation. While checking in we noticed that if you wait until your flight Spirit will charge extra for checked luggage which is $40 per bag(x3), then we were charged $16 per seat (x 4). As of two hours after “checking in” still had not received our boarding passes and seat confirmations. Flying Delta, Southwest or United would have cost about the same plus the apps for delta and United seem to work very welll. Do not trust the PL app if you do not fly regularly.
Am in a Love/Hate relationship with Priceline
by KPI/CIB on 2019/07/13 14:09
I have been a loyal Priceline user for well over 10 years. I probably book from 50 - 75 rooms per year and every time I book, I fear that something about my trip might change. Priceline is super inflexible. Actually, they are kind of Bi-polar with a heavy bent toward inflexibility. On a rare occasion, I have been able to reschedule a room, or cancel a trip that has been changed, but for the most part, if something changes about your trip, just plan on no refund, no changes. It’s kind of like playing Russian roulette, but with four bullets in the gun. The other thing is that their prices used to beat anyone on the internet, and the bidding process worked wonderfully to get the best rate available. Recently, not so much. Prices are pretty much in line with almost every other company out there. So, if you like gambling with your money or if you are 100% sure nothing will change about your trip, then I would still use Priceline. But if there is even a small chance something might change, I would recommend someone else.
Worst app ever and hasn’t changed in years....
by sunpaw17 on 2019/08/16 00:32
Whenever you have stayed at a hotel, the app gives you deals to stay again and again, but it doesn’t let you do anything but accept whatever room they may have available for that deal and not any other room! “Room is guaranteed to accommodate 2 adults”. Ummm? So what about families? And WHY CAN’T I BOOK A DIFFERENT ROOM?! If you select the ‘choose’ button it takes you straight to a check out screen... great... I want to pick my room!! I need it to fit 5 and a lot of rooms don’t do that. I’m not just going to book. So I have to go to your website or better yet... NOT YOU. To book the room I want. Been like this for years... no one else complained?! I doubt it. Now your app is deleted, thank you for wasting my time yet again. Like the last time I paid for a whirlpool sweet and you just told the hotel I paid for a king and had to pay the hotel more money when I got there for it when I already paid you an extra fee over the regular king room for it. Sounds like it not uncommon and you are another apathetic business out there just waiting to scam others out of their money.
Nightmare
by stan_butt on 2019/07/20 15:20
Oh if I could only give this app zero stars. I had a terrible experience attempting to book my honeymoon, of all things, through the Priceline app. I was told time and time again the flight I chose was unavailable and sent back to choose another flight, when in actuality Priceline was attempting to charge my credit card. I received no confirmations, no emails telling me there was a problem, and I never even reached the final step of booking. It wasn’t until my credit card company contacted me that I was notified of any attempted card activity. Priceline customer service insisted that the generic error for the app is “flight unavailable, choose another.” That alert was completely false in my case. I was assured all of the attempted charges would be wiped clean, but Priceline customer service said they could send no kind of email to confirm this information. I am incredibly disappointed and sad, because what should have been a joyous celebration booking a trip turned into a catastrophe. I have emailed Priceline once again to explain the entire situation and hopefully prevent this from happening to anyone else in the future.
Rating Trends
605,569,474,487,525,0,1147,543,544,475,476,504,533,520,555,555,432,438,499,501,486,544,530,439,438,454,429,466,512,481,415,428,493,446,505,570,472,277,392,490,497,509,544,552,402,298,528,446,536,512,482,425,366,383,429,542,707,578,428,423,462,490,569,588,518,437,429,391,511,509,605,532,558,452,474,516,538,686,552,476,458,468,16,700,568,546,458,418,407,546
All Versions
4.0
710,884 total
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603,987
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Current Version (21.5.2)
5.0
618,884 total
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539,984
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2,841
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Version History
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Screenshots
Keyword Volume Hits KEI Rank
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App name
priceline - hotel, Car, Flight
Description
Get exclusive app-only hotel deals, discounts on rental cars, and cheap flights all in one place, with the priceline app. Join millions of happy travelers who book great deals with us every day - download now! NEW - Stay more, save more! Unlock priceline VIP when you book and get our best prices on great hotels. Still need a reason to download the app? Here’s 3: 1. Access to exclusive hotel deals found only on the app. 2. Everything you need in one place - low-priced hotels, cheap rental cars and discounted flights. 3. Personalized, relevant hotel recommendations - we have the travel deals that matter to you. Our app is rated as Best App for Travelers by Travel + Leisure! SERIOUS SAVINGS You’ll save up to 60% off with Express Deals®. Seriously. Plus, you save up to 50% off hotels when you unlock priceline VIP. SEARCH, FIND, BOOK Finding the perfect one is easy as pie. Search by city, address or point of interest to book the most conveniently located hotels and rental cars. As you search more, we uncover even more deals just for you. QUICK & EASY Want to book in a matter of seconds? Our app features super-quick travel booking, especially when you’re signed in! We do fast well. rental CAR DEALS Hit the road with rental car deals on 22 brands in 28,000+ locations. That’s how we roll. CHEAP flights Travel across the globe with super deals on thousands of domestic and international flights across the globe. Pace yourself. TRAVEL BUDDY Easily access and make changes to your trip wherever you are with our My Trips feature. Need to check your booking on the go? Get all of your reservation and travel info right on your phone, even if you booked on your computer and even if you don't have service! My Trips works offline, too. Like magic. Our app has your back. And it’s watching your wallet, too. Download now! priceline is part of Booking Holdings, which includes leading online travel brands such as Booking.com, Agoda, Kayak & OpenTable.
They are no help
by pineapplebooty on 2021/10/21 16:45
I checked out a stay at the Venetian for a really good deal, filled out all my information and had a bundle with a flight. After check out I got a page that said everything went through and I would get and email confirmation so I was waiting the next day I still haven’t gotten a confirmation so I reach out and they say they have no record of my trip. It’s ridiculous because now the trip has gone up about 200-300 more dollars in less than 12 hours. Just disappointing they couldn’t help me
Priceline is a joke
by bullgod(jr) on 2021/10/21 16:29
I hate how you have to prepay when more than 3 times I have got to the hotel and they were sold out. And there’s nothing I can do about it.
Priceline
by lloveshopping01 on 2021/10/21 15:07
I have only had one bad hotel reserved for us.
Great app!
by Swindlen The Swindler on 2021/10/21 13:33
Great app!
I’m happy
by MrRoo2u on 2021/10/21 13:04
I have been pleased with this app so far and have gave me the best deals.
Always Great
by Zadagirl28 on 2021/10/21 11:28
I’ve been using Priceline for years and I love it. Even times when I experienced issues with providers they have always helped me get a solution and I appreciate that. They are quick to respond and help with any issues.
Works as said
by FAJR=FUTURE on 2021/10/21 09:00
Great
Satisfaction
by Octavius 777 on 2021/10/21 04:42
I always find great deals and never have any issues with my bookings, overall great experience so far!
My go to
by b1eedingorange on 2021/10/21 03:56
They have made it so easy to book. I only use this app when traveling!
Great app with the 100% worst customer service
by Gagz162 on 2021/10/21 00:42
Great app with the 100% worst customer service
Overall good to use
by Tbjr82 on 2021/10/20 19:32
The app itself is extremely easy to use. The customer service has so far been quick to answer and address any concerns.
Totally not worth using
by TinaSue 1965 on 2021/10/20 18:53
Got my reservation using the app and when I got to the hotel no reservation. Waited on the phone with them for 30 still couldn’t get it fixed. This has happened twice to me. I will never use them again. Still no supervisor to talk to nothing is being fixed with this company BEWARE!!!
Satisfied Customer
by LorieBell6262 on 2021/10/20 17:25
I have used Priceline over the years including their Express Deals at times. I have always been pleased with the outcomes and want to remind those using Express Deals to read the fine print—you don’t get to decide hotel or rental car chains. I only use this when I know what will be available in the area or when I expect to receive an early or late flight. Safe travels!!
No help
by yupthathalpened on 2021/10/20 15:10
Do not use this website. Put me in a dirty hotel and they aren’t helping at all. This is a joke!
#1
by diymomof7 on 2021/10/20 08:54
Great app, Love it!!!
Lately it’s been really good
by MoneyMonroe760 on 2021/10/20 08:50
Seems to be the best out of all the similar companies that do this. Still see ridiculous things sometimes like a motel 6 saying $180 and they’ve sliced it to the normal motel 6 rate around $70 and tell you that you’re saving 60% 🤣. But I think this is my main booking app now , used to be booking.com but they’ve won with these incredible rates and insurance coverage 🤷‍♂️
Unbeatable prices
by GetFancy on 2021/10/20 07:39
Been using Priceline for years. The best app to use for hotels. They always have better prices than any other app.
Stay away
by MVU1969 on 2021/10/20 02:43
If the hotel decides to take only cash for Incidentals and you only have card, you are on your own. Priceline will steal your money, and you will need to find a different hotel. Go with a better company.
Amazing
by impressions007 on 2021/10/20 02:17
This app saves money
Nope
by TrueRifleMen on 2021/10/20 01:56
Same prices as the airlines. Where are the discounts?
We love the savings and opportunities!
by Emerald Art on 2021/10/19 20:50
We have been using pricleine for our business trips for more than 15 years. It has saved us so much money and kept us on budget. We advise don't rent out of the country cars with price line they won't honor the rental online. Heads up!!! It's not pricline its the third parties. Ph and the customer service is amazing!
Easy to use
by Pnygrl007 on 2021/10/19 17:58
Prices are the lowest, compared to others
Frustrated
by mt strong on 2021/10/19 17:34
I would give a higher rating if it was possible to contact either the Inn we stayed at or Priceline about our problem. Numerous calls and Emails go unanswered.
Ugh. Trouble
by TheNaé on 2021/10/19 17:11
I know I’m supposed to be able to add flight & car & for some odd reason I was not allowed to do so before I was submitting my flight. It did not ask me if I wanted to add a car as usual & when I called in to explain this issue they basically told me that that there was no way they could help me & that they don’t know bc the site/app asks that. Even tho I clearly said it did not ask me. A waste of time & made it more difficult. I could have saved money but instead I’m paying extra.
Very disappointed!
by SxyV76 on 2021/10/19 16:28
I have been a priceline VIP Platinum for years, I book all the trips for our company and my family of over 20 people and recently we had an issue with a hotel I booked for my husband and his workers, they did a huge job and because it’s a major store they have to do the work at night, they arrived at the hotel at 4:30-5 am to sleep and the keys were not working they went to the front desk and the person working told them there was nothing she could do because she couldn’t work the machine to make a new key, she was rude and all of them said she seemed like on drugs, they even went across the street to another hotel to see if they could help her with the machine, the person working at that hotel came in to help and the girl was rude to her too and wouldn’t even allowed her to tell her or show her how, she said she couldn’t deal with that as she had to set some stuff for breakfast, the lady from the hotel hotel couldn’t believe how rude she was being and told my husband she knew the owner and would speak with her about it, she told them they should get a refund for that night as they were not able to get in to sleep, a couple hours later and finally a manager called in and it turned out the front desk girl had the master key hanging front her neck. We called priceline and they put us in hold to call the hotel, they came back and said there was nothing they could do because the hotel said they couldn’t refund us. I hang up and called the hotel and talked to the same girl (who was rude and didn’t know anything) and told me the same thing, I asked for a manager and she said no manager or anyone else was available until the following day (Monday) I couldn’t believe that priceline didn’t even make a legit effort, why didn’t they ask for the manager and just took that persons word for it. After this I downloaded a couple other similar apps and I’m giving them a try.
Great so far
by paulapeace88 on 2021/10/19 13:40
Since travel has opened back up, I have gotten better deals through Priceline than any other site.
Business Travel
by USA #1! on 2021/10/19 11:39
I've been using Priceline off and on for years. This year I have used Priceline more and am now a VIP member. I love the service and ease of booking hotel reservations quickly using the app when schedules change. I have noticed pricing creeps up from time to time but that's the only negative. Also, watch the deals where you don't know where the property is until you book. They do a decent job with those , but I have stayed in properties I would have never booked if I had known before hand what it would be. But over all I love the company.
Priceline used to be 5*.
by Edwin T B on 2021/10/19 04:20
Priceline used to be 5*, but my recent experiences have been average only. I got what was supposed to be a great deal when booked, but when the confirmation came in, the booking was switched to a regular room from a balcony suite. When I contacted Priceline, they said I needed to resolve it with Booking.com as their partner. Booking.com said Priceline made an error in listing the good deal. Finger pointing is unbecoming by partner businesses in this situation. Wish they’d just have honored the booking as it existed when I bought it. The 3* rating may actually be high for this situation. Live and learn.
The app/ site is fine, it’s the service!!
by anime-mistress on 2021/10/19 00:31
I usually use Priceline for my traveling needs, but it’s when things go in a different direction than planned. Yes the prices are great and usually unbeatable. However, any snafu causing issues with travel, rental cars and hotels has been a nightmare. The numbers never get me anywhere and if, If by some miracle I actually get a person, they cannot help. Just stay within your times and hope nothing goes off schedule. If so, you’ll save some dough.
Price line got the deals!
by emranistic on 2021/10/18 19:45
My go-to 90% of the time.
Deceiving rental hotel information
by NaDaCoCa on 2021/10/18 12:14
I rented a specific King room on Priceline and when I got to the hotel was given a double bed room and told I could not be guaranteed the king room I originally booked and paid for. Priceline was unhelpful and unwilling to take any monies off for the mess up so with the hotel fees on top of not getting what I paid for I was very dissatisfied as a Priceline VIP. From now on I will be calling the hotel getting all details and booking through them so I know I will get what I pay for and there will be no surprises.
Love love love
by T-chanel on 2021/10/18 07:32
I absolutely love Priceline. I always get the best deals. Extremely satisfied vip member! I just wish we got some kind of coupons in between levels for being loyal . That would be nice.....Other than that I love it.
Great
by Gnav209 on 2021/10/18 03:10
Amazing app
Known traveler ID needs to be an option while booking a flight.
by lizzyneen on 2021/10/18 01:22
It would be a great add to the app/website to make it possible for travelers to add their TSA precheck info as you are booking the flight. I have been having to call Priceline every single reservation to add my known travelers ID number. That comes with exorbitant wait times, call backs, and an occasional representative that is unsure how to do it over the phone. Please add this function to the online booking. Thanks.
Won't stop asking for a reviee
by Gabe Fuller on 2021/10/17 19:26
I'm annoyed that it keeps asking me. Leave me alone. 1 star! 😂
Happy
by flappinyapper on 2021/10/17 18:36
Easy to use. I messed up and reserved a car for the wrong days- canceled 2 minutes later and made a new reservation in another 2 minutes. Super easy for what I was using it for!
Super easy! Great deals!
by Rangel7 on 2021/10/17 17:51
I have been using the Priceline ap for years now and I love it. Simple to use. Great deals. It has never let me down.
King Suite
by BigLea27 on 2021/10/17 14:28
Great Deals. Great breakfast. Nice room
Love Priceline
by Dhanyelle on 2021/10/17 13:38
I love Priceline & have been using it for years!! Priceline always give me the best discounts on hotels & rentals.
VIP customer
by tweety1202 on 2021/10/17 13:28
I really love Priceline they have great deals for everyone and as you go you earn more good deals . I always recommend Priceline to anyone who is looking for a nice affordable room to book .
Disappointment
by AbuMjahid on 2021/10/17 06:23
Truly disappointed. This is the least I would describe my experience with price line. I reserve a car using the application. I paid the amount required to confirm the reservation and moved on to the car rental place to get the car after I checked out of the hotel I was in. Unfortunately, once I arrived I was informed that there are no cars available. I had to go back to the hotel to get a room and I was charged double the price as it’s a weekend. I called the helpline, and they informed me that the only thing they would do is to cancel the reservation and return the amount I paid as what happened was because the rental car company didn’t update their system. I find that it’s not my issue to deal with it, and I should be reimbursed for the delay, the cost of transportation to the rental company, and the hotel stay.
Best App Ever!
by traemiya on 2021/10/16 21:24
I have used this Priceline app and service for more than 2 years now. I love the discounted prices and the hotels have always been perfect for my stays. Thank you Priceline for keeping it affordable!
Not worth booking through them
by Rippedoff!!!!!!!!!!!!!!!! on 2021/10/16 19:19
Too difficult to complain to Priceline when you have a dispute regarding service. Prices are good for a reason. You take a risk when you book through them. In my case, I booked a rental car that was listed as being on-site at the San Diego airport when in fact it was not at the airport. The car rental agency also charged me for insurance that I never would have knowingly purchased. I looked at reviews of this rental agency on Yelp. It appears that tricking people into purchasing unnecessary insurance seems to be part of their business model.
Satisfied customer
by Egsanchez42 on 2021/10/16 17:48
I have booked through Priceline for as long as I can remover and I always find amazing rates! 👍🏼
Wonderful app!!!
by Sexiest Grandmother on 2021/10/16 13:20
I’m spontaneous and this app helps me find quality rooms at a reasonable price!
Clutch.
by Franco Bryan on 2021/10/16 10:50
Always coming through with top tier customer satisfaction.
Very easy to use…
by Christopher 112233 on 2021/10/16 10:15
I’ve been using Priceline for quite sometime. I like the ease of service.
Good discount
by lisaysay on 2021/10/16 08:30
I love Priceline
Great app.
by jwt1078 on 2021/10/15 22:47
The only app that I use when I travel, always seem to find great deals.
Express Deals Great
by Kathy444444 on 2021/10/15 22:22
We have been driving cross country and using Priceline almost entirely. We’ve had about 15 good/great experiences and only 1 bad experience. Twice we used a coupon for an Express Deal and were extremely happy with the results.
Priceline!
by baba saba daba on 2021/10/15 18:17
It has its pros and cons like anything else! What i love is i can payment plan my ticket if needed but what i dont like is they dont send an email , message, or alert in the app if your flight couldn’t be booked ! Thats a real big inconvenience!!!
Book with them
by Wivipb on 2021/10/15 18:16
Great prices for flights
IF YOU WANT TO SAVE
by AngienTaylor on 2021/10/15 15:56
If you want to save money on a hotel or car even a flight use this app!! I paid 30.00 for a hotel that was 150.00. Customer service is amazing I am never put on hold. They take care of any situation with a quickness
Would give zero stars if I could
by bye-bye blah blah blah on 2021/10/15 08:13
The app took my money and put me down for a flight that I did not make. That’s right after I had to spend $200 on a fee because my mom died and I couldn’t make my flight.
Used it for over a decade
by Josh Attorney on 2021/10/15 03:49
Almost always good. Some glitches like one place accepted dogs. Didn’t say no big dogs, in LAX gotta use direct with car company but other than that nit picky stuff be using tons of times. I use Priceline for all my trips. Reliable and predictable and affordable. Nothing but love from me.
Ease of use
by pw9r on 2021/10/15 00:24
…and great deals. The credit card was a nice touch. Great experience so far. Flight and hotel $560!
Hotel
by JustinHarry on 2021/10/14 23:35
Very bad service
10/10
by Daiks3882 on 2021/10/14 21:22
10/10
Priceline app
by Rays Mother on 2021/10/14 20:19
I love this app, because it makes it so easy to be able to book hotels, air flights and etc. I especially like that they will allow you to prepay so you can build your credit while taking trips or when u want to just get away period. I highly recommend this app💕
No refunds/cancellations (even for Covid-19)
by Benjamin A. K. on 2021/10/14 18:39
Tried to cancel a car rental after trip/even was canceled due to Covid-19, got a response from customer service saying they “lost too much money to the virus,” and wouldn’t be “lenient” anymore.... Definitely never using this company again. Clearly taking advantage of small-print bureaucracy and the deaths of millions to scam people out of money.
Cheap flight makes it possible
by JuliaHarriet on 2021/10/14 16:04
I found a spur of the moment flight for $86 which allowed me to visit my homeless SMI daughter once a month in SF.
Rental hotel
by im a gold member on 2021/10/14 00:42
So they accepted my rental payment on the but at the rental place they don’t accept my form of payment and I took a trip to Vegas so you know reservations only.. had to Lyft my whole trip due to communication... still waitin on my payment from a hotel that didn’t have any room, been waiting for refund for 3 weeks.. I booked thru Priceline but they sending me to other sites I’m every annoyed I booked over 30 trips I’m done after today
Love it
by penguin9487 on 2021/10/13 23:43
I love Priceline, I’m always getting the best deals. I mean who doesn’t love paying just $300 for a whole week of stay, usually hotels cost you a good five to six hundred a week! But with Priceline, I never have to worry about prices being to high because I know I’ll always get the best cheapest deals
Absolutely amazing!!!
by plyaventra on 2021/10/13 20:00
I stay in hotels basically everyday for work and I spend ALOT of money on them but with Priceline I get my room soooo cheep it’s amazing!! Way better than a points system like Expedia. Now I can get rooms that are like 145-180 for sometimes cheeper than 100$ every single time which saves me way more money than any points system ever has. Also Priceline’s bookings get sent to the hotels much faster than any of the other apps which works well for me if I’m ever in a rush and want to extend last minute. Not to mention that their costumer service center is very quick and efficient with canceling/ rescheduling which is very very helpful the only thing I would add is the customer service number to be 24/7!!! Other than that though I love everything about the app
The worst!!
by lunattill on 2021/10/13 17:55
Save your money and time and download Hooper! They sold more than 1,000 dollars calling my flights and I call customer service and they hang up on me. Fuc# you guys
Great stay
by Esteban el Duro on 2021/10/13 16:31
Loved it , especially the people who worked there, Maria is as lovely as her hospitality and Chris, he knows how to run a tight ship! Most def will stay again- Esteban C.
Priceline
by Zisbizz on 2021/10/13 16:04
This app is very convenient and the prices are the best.
I keep coming back
by NenaT. on 2021/10/13 06:00
Truly best deals.
Love it
by jackylyna on 2021/10/13 02:37
I love this app. Its been easy for me book flights with the nest deals!! I wouldnt use any other than priceline. Also hotels and cars for great deals. As for me i would recommend this app!!
David Kimble
by Wishbone151 on 2021/10/13 01:43
Awesome!!
No Brainer
by JTKiller16 on 2021/10/13 01:32
Easy to use and offers good prices and they get better the more you use it. Don’t want to be a sucker and pay full price? Priceline It!
Very unhappy with Priceline
by afnick0215 on 2021/10/13 00:23
I am a VIP member with Priceline; which means absolutely nothing. I prepaid for a car rental through NU and when I went to pick up the car I was told they didn’t accept my insurance. Who doesn’t accept Farmers? I was told it was mandatory to get their insurance. I refused and Priceline would not give me a refund because they said the car rental counter can ask for whatever they want and if you don’t have cancellation insurance they can’t help you. They can’t help me; so I can’t do business with them.
Problem with card
by Meatha777 on 2021/10/13 00:17
I had to use a saved card instead of the card I preferred due to a error message stating error with card. I verified the information 3 times and still got error message.
Vic
by kek Transport on 2021/10/12 20:04
Awesome
Amazing
by asf12ferreira on 2021/10/12 19:49
Good app, good job
Priceline app
by TX 'bbis on 2021/10/12 19:07
👍
Truckers Paradice
by Rizzink on 2021/10/12 16:47
This app is great for booking flights. I'm a Driveaway Trucker that has to connect or fly out of smaller airports quite often. Price line helps get the lower fairs in these types of markets. For example: if I were to book directly from the Airline flying from a smaller regional airport. Tickets go from $300-$500 range for a one-way. On Priceline, I can get the same flight for $115-$280 sometimes even cheaper. Honestly a no-brainer.
Great prices
by JM Nassau on 2021/10/12 16:08
The app is easy to navigate. I book equally between Expedia and Priceline; however, lately I’ve booked more and more with Priceline. I like the possibility to get further discount by letting Priceline choose a hotel with x number of stars and above a set rating within the same area. I’ve never been disappointed and to be honest 70% of the time it’s the hotel I would have chosen that is selected!! Overall the App is simply great.
Disappointing
by iViolent on 2021/10/12 14:21
There needs to be an option to build a travel package like there is on the website! My whole reason for using Priceline is for a package, never only a flight or only a hotel.
Great
by chula512 on 2021/10/12 09:23
It gets me goin to we’re I need to stay
Easy to Book hotels
by Obama is the Anti-Christ on 2021/10/12 04:55
I do kind of like this app. I just don’t like the creepy data tracking etc. Hey large firms you are creepy by wanting to track people, and “marketing” doesn’t justify it. I do not need a record history of where I have travelled too, I can keep that data on my own and I know where to buy the things that I want or need. Otherwise, I do like the deals that I get from the app and the ease of booking . If it wasn’t for the creepy data tracking they’d deserve 5 stars.
No communication, outrageous pricing, terrible customer service
by Alexcole1997 on 2021/10/11 23:46
If i could give it less then a star i would. Talk about a company that won’t even tell you when your flight is cancelled. I had to find out when i got to the airport to get on the cancelled flight. Then i had to purchase another set of tickets that cost me almost $2,000. What a rip off. I can’t wait to sue Priceline. For their blatant disregard for their customers. I had a flight out to NJ that was cancelled a week after i booked the flight but i did not find out about the flight being cancelled until i got to ATL to get my boarding pass and board the plane.
Great app
by misfit_28 on 2021/10/11 18:04
Fair prices and the fact it sends me alerts catered to what I was looking for including price reductions helps a lot. Thank you
Don’t ever buy a ticket through Priceline
by aaadfhjvcnnf on 2021/10/11 16:37
I got a trip cancelation and contacted the airlines directly for a refund. The airlines approved the refund and sent me an email said that the refund has been sent to Priceline and I have to contact them to get it. Priceline refused to issue me the refund even though they received it in full from the airlines . I asked to be transferred to the supervisor, I’m still waiting fir their call back. The other issue is I booked another flight and payed more for the main cabin then I found out they booked me a basic for the price if main cabin. I’ve been calling them fir three days they put me on hold then after 1 hour they disconnect the call. They are irresponsible, ignorant and steal your money . Don’t ever trust Priceline for your travel need . If there is another word to describe how bad they are I would use it. Even 1 star is too much for them. I wonder how they are still in business?
Easy, great prices!
by Mashellej on 2021/10/11 13:13
Love the ease of this app, the low prices and quick way I can book a flight!
Very helpful
by j.beech on 2021/10/11 11:55
Love this app. Easy to plan and find the best prices for your upcoming trip. You can bundle everything easily which saves a lot of money
Best travel savings
by jtlk1979 on 2021/10/11 02:28
Priceline is a great app all around for people who travel or use hotels often. I have tried several other apps but none come close to offering the services that Priceline does. The value is unbeatable. Thanks Priceline!
Motels across the US
by Catherine from Montana on 2021/10/10 20:22
I am so happy with this app. Even though technology is usually not my friend, the Priceline ap has allowed me to make reservations from my phone in areas I can tell I am going to be in BEFORE dark! It gives a wide variety of info and pictures so I can choose for myself and pick something within my budget. With the card I can pay as I go and it is super simple. With that said, yesterday we took a chance on a two star hotel and we probably will not do that again! Thanks for the simplicity!! Catherine from Montana
Always a Priceline customer
by bree7274 on 2021/10/10 19:22
Love Priceline love always has my back
Amazing
by usmcjump on 2021/10/10 07:28
Saves time and money as you spend
Amazing
by Ethersli on 2021/10/10 06:54
Love the deals discounts on discounts
A1
by moe zien on 2021/10/09 22:30
I been with them since 2015 they are best VIP platinum
Wwwgggoo
by wwwgggoo on 2021/10/09 21:43
Have not had a problem with this app ,I like the fact that they give you a discount when you book with them .
Do not use for car rental
by Ricksteven on 2021/10/09 21:14
WARNING: while Priceline is good for hotels, if you are unable to pickup your rental car due to flight cancellations or delays, you will loose your money. No refund. I’m a VIP Priceline user who spends hundreds a month on hotels. They don’t care. They are a terrible choice for rental cars. Stranded in Austin Texas.
Quick and easy
by Baby Pollito on 2021/10/09 19:01
Love it. I just ised the app to book an international trip in less than 5 minutes. Better than this? Nothing
So Happy 😁
by cree chenevert on 2021/10/09 18:51
I love it! Los Angeles for 6 days, $97 round trip 😁
Great app to book hotel
by SueTX1 on 2021/10/09 17:24
It’s great app to book hotels and easy to find great deal.
Robbing customers of money reporting to Better Business Bureau
by misspoovey on 2021/10/09 16:47
I saw a room that showed a NONSMOKING ROOM WITH A HOT TUB INSIDE, well it was my best friend’s birthday and I got us a room only to see the room was filled with smoke, burn holes literally EVERYWHERE the sheets, pillow bead spread, and there was no hot tub it had been removed but it sure didn’t say it on the online app I used well I’m on disability and my money is like anyone else you didn’t provide a service or a room I should say., but it’s not okay to take my money after it took me three hours to reach someone to tell them I could not sleep in this smoke and alcohol ridden room that was filthy so they said if I brought my key to the office and checked out they would refund my money and they could let someone else that is a smoker stay there, well a month later they still haven’t refunded my money after 12 calls saying it takes time we are refunding your money well this was June 24, 2021 and today is October 9, 2021 and I received an email they are not giving me my money back even though I did not stay there in fact I called the manager and they said someone else ended up staying in the room so they got paid twice and I think it’s so wrong! It ruined my friends 50th birthday too. I left the room as it was found I only used the phone and it was making me nauseous tbe few hours I was calling Priceline, Priceline is at fault because they are the ones that promised if I left I would get my money reimbursed!
Scam
by Micksterg on 2021/10/09 15:09
Booked a jetted tub room at Best Western in Durango Colorado. This room doesn’t exist. They refused to refund the difference and still advertise this room. Beware of this scam being used by Priceline to make more money
Disgruntled Priceline VIP Customer
by baseball champ9892 on 2021/06/10 02:31
I have been a Priceline VIP customer for years. Never again. Anyone reading this review please do not buy the "priceline express deals". Biggest rip off that Priceline pulls on their customers. I had 2 separate prepaid car reservations that were the worst experience ever. I prepaid both rates and each time the rental car was not even available at the time of the reservation. My most recent trip to Chicago I spent 4 hours waiting for my prepaid full size car reservation. Reservation was for 12pm and I got the car at 4pm. Priceline refuses to accept any and all responsibility and will always blame the carrier or airline even if the issue is on Priceline's end. If you prepaid for an express deal, good luck if you have any issues whatsoever with the trip as Priceline does not back or guarantee anything on their end and will disclaim any responsibility when seeking even the most modest remedy such as a voucher to rebook a prepaid rate elsewhere. I opened 3 travel incidents on all 3 of my last trips and all were unresolved and met with the response: "I am sorry, but the reservation you have is unchangeable and there is nothing we can do." No matter the circumstances or even case of severe injury or hospitalization of immediate family member. Worst travel service I have ever used with regard to customer care and resolution.
Once again Priceline. helps make my traveling easier and less expensive.
by California.CA on 2020/06/06 12:28
Maybe I should have given 4 stars for helping me find a good low priced hotel in Amsterdam because when I first started searching I found it very hard to sort through all the hotel choices and all the many locations and areas of the big complex city. Priceline gave me so many choices it was a bit overwhelming, and their map feature didn’t work very nicely or easily on my iPad. If you wanted to zoom out a little, suddenly you would have a map of all of Europe! So it took me some time to first figure out where roughly I wanted to be, and then used Google maps to see how far walking distances were to the train station and to museums or parks I wanted to see. But once I did that, Priceline helped me find a hotel with a nice big room with a big sliding door to a sunny patio balcony overlooking nice trees. Getting my second unexpected night here was very fast with Priceline and at same great deal as first night. Highly recommend PL to friends, and like any website you get better with it the more times you use it and know how to better use it.
Happy but frustrated!,
by boo boo princess on 2021/06/24 03:13
I appreciate that I can get better deals the more I use this site. I also, in the past, have appreciated their assistance with some not so pleasant hotel experiences - AFTER I was already checked into the hotel. However I am NOT impressed with the experience I’ve had when I needed assistance with hotel reservations recently! Twice in the recent months I’ve had unfortunate & unforeseen situations arise in which I’ve not been able to get to my reserved hotel room. In fact I was even unable to get to the city/town or even within a hundred miles of said town. However Priceline would not even consider refunding my money & informed me that I would need to take it up with the hotel - which of course informed me that their hands were tied as they were to be paid by Priceline. I in turn checked again with Priceline who continued to say they were not responsible. Similar case with a rental car that had been erroneously entered into the system - in fact 2 rental cars. One with the wrong email, therefore I didn’t know I actually had a car & scrambled to find another for almost twice the price. The second had the incorrect name spelling and the wrong pick up date again causing a price increase of 50%. Priceline stating that they were unable to help in any way, despite my “Gold” status & my husband’s “platinum” status. I guess having a good record and a high booking amount doesn’t truly mean much to them.
I wish I could give Priceline 0 Stars
by baxy0031 on 2021/07/22 00:24
I do not even know where to begin when discussing and expressing the sign I can’t amount of issues I have had with Priceline when booking my vacation. A week before our departure I got a message saying our hotel could no longer accommodate our stay and to contact customer service. Frantically panicking because of the short time we called and ended up being transferred to a horrible hotel, in a horrible part of Miami Beach. It separated us from friends and family who has come along on the vacation with us. When we arrived at the hotel it was awful. We tried getting a hold of Priceline to see if we could switch after calling several of the hotels that we where told by the hotel team “weren’t available”. I have spent the first day of my vacation walking in and out of hotels asking for prices for a week nights of stays. Attempting to get my refund that several customer service employees claimed to have done but never followed through with their actions. After speaking to a supervisor several frustrated phone calls and wasted vacation minutes later we get told that the money should appear in about 10 days. So all our vacation plans no longer are happening and they have ruined our vacation. A vacation we worked very hard to earn and go on. Ruined and I am so frustrated and upset with our the whole thing has been handled. Do not waste your time because you will legit be wasting your hard earned cash and vacation……..
Usually cheaper to cut out the middle man
by SOG Irish on 2020/09/10 19:20
The first time that I used Priceline, I showed up to the hotel to discover that they did not have my room available. The computer system that they use doesn’t work well with that of the hotels so I was informed. Thankfully, the AMAZING people at the hotel (Red Lion Seaside) hooked me up with a better room and gave me a huge discount for the inconvenience of Priceline’s folly. They also informed me that they could give me a better deal than Priceline almost every time. So I took their advice the next time I took a trip. I checked the price that Priceline offered, and then checked with the hotel itself. Sure enough, going through the hotel itself I saved around $75, sometimes more. So I have started using Priceline just to find the hotels, then I book through the hotels themselves. Works great! More often than not, you can get a better deal through the hotels themselves. The only exception I have found is their price buster deals. But I always double check through the hotel before buying. Credit cards give the least hassle. Debit cards have funds held for awhile before getting squared away so just be aware of that. Also, any cancellations, Priceline takes their sweet time returning your money. But please, don’t take my word for it. Go check out a “deal” with Priceline and then check the price through the hotel and see what you find. I’d say you’ll thank me, but how in the world would you get ahold of me to do that?! ;)
Robbing customers of money reporting to Better Business Bureau
by misspoovey on 2021/10/09 16:47
I saw a room that showed a NONSMOKING ROOM WITH A HOT TUB INSIDE, well it was my best friend’s birthday and I got us a room only to see the room was filled with smoke, burn holes literally EVERYWHERE the sheets, pillow bead spread, and there was no hot tub it had been removed but it sure didn’t say it on the online app I used well I’m on disability and my money is like anyone else you didn’t provide a service or a room I should say., but it’s not okay to take my money after it took me three hours to reach someone to tell them I could not sleep in this smoke and alcohol ridden room that was filthy so they said if I brought my key to the office and checked out they would refund my money and they could let someone else that is a smoker stay there, well a month later they still haven’t refunded my money after 12 calls saying it takes time we are refunding your money well this was June 24, 2021 and today is October 9, 2021 and I received an email they are not giving me my money back even though I did not stay there in fact I called the manager and they said someone else ended up staying in the room so they got paid twice and I think it’s so wrong! It ruined my friends 50th birthday too. I left the room as it was found I only used the phone and it was making me nauseous tbe few hours I was calling Priceline, Priceline is at fault because they are the ones that promised if I left I would get my money reimbursed!
***BEWARE***DO NOT USE PRICELINE***
by QuillyFan on 2021/09/05 16:40
My wife and I booked a pet friendly hotel on Priceline because we were traveling with our dog. However, when we arrived at the hotel we were informed that the entire hotel was not pet friendly, just several rooms, none of which were available. Priceline had failed to integrate this nuance into its booking algorithm, so at 6:00PM on a Friday night in a high-traffic city, I had to find a new place for me and my pregnant wife to stay. We ended up having to book an extremely expensive hotel room as a result. When I contacted Priceline about this, their customer service department gaslit me and asserted that it was not their fault and that they can’t control how hotels book people. By this same logic, Priceline would never be responsible for any booking issues, so it’s obviously nonsense. I was ultimately promised that my ticket would escalate and that I’d receive a call back, but here we are weeks later, and no call. I learned my lesson and called the rest of the hotels that we had booked through Priceline, and several of them would not have had rooms for us if I didn’t clarify that we needed a pet friendly room. This could not have been a worse experience for me, and especially as a loyal Priceline customer for years, I am beyond horrified at how poorly they handled this situation. Any reasonable company would just apologize and reimburse us, but somehow Priceline has lost its way. Please don’t support this organization.
Not to be trusted and does not honor sales
by Peter knuckles on 2020/04/30 12:06
When you purchase something online or by phone you have a trust that the purchase for good and services will be honored by the company taking your money. And when a company dishonors that trust by taking your money but then not providing the services or goods promised, most people would consider it fraud. Priceline took payment for airline tickets and then refused to refund that payment when the flights were cancelled. Seems like an easy response by a respectable company to send the money back, especially since it was no fault of the customer that the service wasn’t provided, but Priceline has chosen to keep the money. They claim it’s because of the Coronavirus and a lack of employees to provide the refund. There are literally tens of millions of newly unemployed people that could be accomplishing the job Priceline refuses to complete. You can use this app and pray things go well and you are provided the service you’ve paid for, but know that when things don’t go right, and sometimes they don’t, Priceline will not respect you and honor the trust you’ve placed in them by sending them your money. You’ll be gambling your money on a company with no honor. Priceline has since asked to “revisit my case for review,” standard response to make it look like it cares. I HAVE CALLED DOZENS OF TIMES TO REVISIT MY CASE! The only thing Priceline should be reviewing, is how it treats customers. Refund the money you owe.
Thieves
by zwerry on 2019/08/03 14:12
I have been a loyal customer sense 2010, recommending their services to my friends and family. Over the past two years that has all changed . This is the 3rd time priceline has taken my money without giving me a service, leaving me with nothing. Priceline has pretty much screwed me over for lack of better words. On more than one occasion Priceline has had deals on there website and app that are not actually available, yet they they have charged my card leaving me with nothing now I have to wait 8-15 business days for my refund to be processed. Not only have they blamed me for not using a credit card next they blame the bank and I will be seeing my money back to me in enough time when all reality they need to take responsibility and update her apps they don’t have offers that are outdated. Not only will they Blame you for using a debit card but they will also blame your bank or the hotel before even beginning to take responsibility. When ever I have called there costumer service, they just blame blame blame, and do nothing to fix the situation or make it better, THEY DO NOT CARE ABOUT THERE CLIENTS. It’s not my fault I used a debit card it’s not my banks fault for having to refund MY MONEY it’s Priceline’s fault for having a deal that is outdated and still taking my money..I’ve given priceline so many chances but this is the last straw and stay away from Priceline. They have lost a loyal customer.
Star ratings are completely made up! Don’t believe anything Priceline says!
by Smenard23 on 2019/05/08 16:13
We paid one of their Express Deals for a 2 1/2 star hotel. We got an absolute dump that wreaks of cigarette smoke, is filthy dirty, disgusting! Whole second floor room wiggles when my husband shook his foot up and down. Bed linens are dirty, bathroom has what looks like blood on the cabinets. I’m itching all over & have bites on my back. I’m not sure it’s due to mold or bug bites! Priceline stands behind their 2 1/2 star review for this hotel even though its 1 1/2 on Yelp. It’s super gross. The ceilings even in the halls show water damage. The emergency lights look like they've had a leak above as well. The ac unit makes all kinds of dying moaning noises all night. The bed feels like we’re lying on the floor. The floor is so gross that we won’t take off our shoes! I showered with flip flops on because everything is so gross. There’s hair on everything. Doesn’t look like this room has been cleaned out between guests. Pubic hair on bed sheets. The “breakfast” consists of breakfast bars & tiny muffins thrown in a basket. There’s never anyone manning the front desk. Priceline will do nothing about it. They keep saying that their standards are more strict than others & it’s a 2 1/2 star hotel. That’s absolutely bogus. Obviously this is an issue with Priceline because they’ve got a very detailed canned response for it! Don’t trust Priceline’s star ratings!
Horrible Customer Service
by DPhillips88 on 2018/01/10 17:00
I have used Priceline regularly for the last few years, booking hotel rooms through them several times a month. When there are no issues, they’re great, but the times there are issues make it unbearable. I booked a hotel using the app based on it being in a specific location, and being able to get a suite with a kitchenette at a great price. Once I received the confirmation, I realized that the hotel was located approx 20 miles away from where they showed on the map, and I had a reservation for a standard room. I was told by hotel employees that they had contacted Priceline several times regarding the incorrect information, but they had made no effort to change it. So after my family drove nearly an hour out of our way to stay in a room smaller than I had intended, I let customer service know about the incorrect information and requested a refund based on it. After a few communications with different CS reps, they have yet to acknowledge that the information was inaccurate, accept responsibility, compensate me for my inconvenience or correct the info on their site. They are intentionally deceiving their customers. Priceline’s entire purpose is to curate travel information to simplify the process for users. If I have to use other sites and apps to verify that their info is correct before using them, then they are useless to me.
Finding a room while road-tripping could be easier
by Capojer on 2021/10/01 06:17
For the past 3 months I’ve been technically a vagabond while trying to find a replacement home after I sold my house. Since I’m never sure where the road will lead me or where the next deal on a home might be, I haven’t been able to really plan in advance to make reservations at a hotel ahead of time. That’s where Priceline comes in handy. I can stop for a break while driving go on their app and they show me all the available hotels in the surrounding area Im in. And since Im traveling with my cats, Im also able to filter hotels that only allow pets. But I have come up on a problem with that. 2 of the hotels which flatly stated they were ‘Pet Friendly’ refused to allow my cats to stay. Saying it was because of allergens. I know as many people allergic to dogs as they are with cats. But that’s not the point which is: these hotels need to state ‘Dog Friendly’ not ‘Pet Friendly’ since that is false advertising and Priceline needs to address that with these hotels. Other than that I’ve been quite pleased with all my booking on Priceline.
Needs improvement in customer service and app development
by SASRises on 2021/06/25 17:28
I am writing this because last night I made a mistake of booking a reservation that would’ve happened Thursday the 24th to Friday the 25th when I meant to book the reservation for June 25 to June 26. First off, the website only allows you to do a bundle package (hotel+car or plane). That should be available on the app. Also when calling customer service all I wanted to do was keep my rental car and change the dates so all I would have to do is pick up the car today and a hotel would be set. Instead I’m talking with this woman who has a noisy background, she cancels everything. I have to re-reserve the hotel and rental car because I was trying to get a 40% discount bundle package that was not made available on the app. I’m not completely trying to throw her under the bus she did get the cancellation fees waived however when I try to ask more questions she was very unpleasant and it made me feel like I had to do everything on my own. Now I have to attempt to get a rental car which is like pulling teeth right now, find a hotel and all I’m doing is trying to make a pleasant experience for my daughter who I want to take because she wants to go to a nice swap meet.
Pretty good but room for improvement
by rabbit fox on 2019/04/01 12:00
I have used this app a bit and mostly everything is great. The only problem I have had though was that when you filter for hotels that are pet friendly you shouldn’t get to the hotel and have to beg for them to let you stay. I took my dog on a road trip and the first stop was after 15 hours of driving. We were exhausted and ready to go to bed, but when we got there we had to beg them to let us stay which thankfully they made an exception since I was able to show them where the listing showed them as pet friendly. That was stressful, but I was willing to let it go and call it a fluke until it happened again the next evening on the next hotel stop. Fortunately the lady at the front desk also took pity on us and allowed us to stay, but we have to sneak her in and out to use the bathroom and leave the hotel so the other people who work here won’t know she’s here so again very stressful. Please make sure that if you are assigning a hotel to someone looking for pet friendly that it actually is pet friendly
Don’t stand behind their service.
by AmberR89 on 2020/06/29 11:27
I have used Priceline for years and all over the world. I use to be pretty happy with their service and trusted their company and ratings. I recently rented a 3 star hotel in Alabama. The hotel was rundown, the customer service was terrible and the shower in my room didn’t even work. I tried to tell someone at the hotel about the shower but there was no one at the desk. I waited 15 mins. There was only a sign that said they were gone. This is was at 10 am and their check time is 11 am. I called the hotel and Priceline about the situation seeking a refund, since a shower is a basic necessity at a 3 star hotel. The hotel lied and acted like there was no sign, even though the sign was a hard sign with a base, which means they use it all the time. Then they lied and said the shower wasn’t broken. It was a simple shower easy to figure out. It just didn’t work. Then Priceline said if the hotel wouldn’t refund me they wouldn’t. Even though my card is charged by Priceline not the hotel. Basically they are saying we will do nothing to protect our customers or stand by our service. I was saddened that after years of being a loyal customer with no complaints that they could do nothing for me. I don’t know that I can trust Priceline anymore.
Worse experience
by 6/11/21 on 2021/06/12 00:54
If I could I would give no stars for the budget location I got my rental from. I booked my car rental in November! I have called and talked twice to different customer service representative and they assured me I would have a car big enough for what I requested and reserved. Today was the day to pick up my rental. I go all the way there and then once I get there I am told they have to cancel my reservation since they don’t have the supply. Would of be been nice to know ahead of time so I could plan accordingly. But no they said they could do it. I want for the other driver to show up and in the mean time have them help the person behind me and noticed they got a car for the size we requested. We then had to wait for the other car to be turned back in. And wait two hours. Yes they gave us two cars but we reserved the one for the space and now don’t have that at all for a 12 hour drive. Very dissatisfied and disappointed in this experience. The office person did nothing wrong as she just got there for her shift but the ones that cancelled the reservation couldn’t even stay there to talk to us. Instead they leave a young lady by herself to deal with and that’s unprofessional in my book. Once we return our car we will not be returning to this location. Extremely dissatisfied.
Long time user
by Old Timer 1958 on 2020/06/22 02:42
I have been using Priceline for about 18 years. When I changed my email address I lost about 16 years of my history. Once you learn how to use the app and the difference between naming your own price and taking an express deal it is very easy to use. When your name your own price or using express deal you need to zoom in on the map to the area where you want to stay. I was a little unhappy with my history went away because some hotels would reveal their name in the express deal offering if I had stayed there before. In some cities a hotel will charge a resort fee when they really not a resort. Most of the time this is revealed before you make the final purchase in the express deal option. If you are naming your own price or selecting an express deal I consider the addition of a resort fee to be dishonest and deceptive business practice. Since the introduction of the express deal option I find it harder and harder to get a further discount by naming my own price. I work in the travel industry so I most often use priceline for hotels.
DO YOUR RESEARCH FIRST!!!
by beckysue2508 on 2020/11/08 13:33
I’ve used Priceline for at least 10+ years. Mostly for hotel stays and some flights. I have to admit if you don’t read the fine print and understand that your reservation is FINAL and there are NO CHANGES or NO REFUNDS the experience can be frustrating. If you’re the type of person who needs the security of being able to change your reservation, DON’T USE PRICELINE, but if you do your do diligence and research where you are going you can find some awesome deals through Priceline! Just the other day I found a great deal on a hotel with wonderful river views! It was located right on the Rouge River in the state of Oregon, USA. I Googled a couple of different hotels in the area that had popped up on Priceline. I also looked up their exact location on Google maps. In addition to that I read their descriptions and reviews on Priceline AND the hotels own website. Being I was booking the room for a friend’s anniversary gift, I did end up calling the hotel and booking directly through them. They even honored the Priceline deal! If it hadn’t been for Priceline, I would not have ever known about the beautiful RIVERSIDE INN in Grants Pass, Oregon!
Long time customer
by Robyn Falconbird on 2020/10/18 11:31
I have been a loyal customer and user of Priceline before there was ever a smart phone or an app and it was really only ‘name your own price.’ The service has always been fantastic and the hotels, cars, and flights we have reserved have been exactly as described and always discounted lower than any price I could find online. I trust the company and app fully that they will stay true to the business model: connect me to unused rooms/seats/cars for less money. Yes, this has restrictions, including no cancellation, but that is the model and when I need to be able to cancel or I have no flexibility in dates or times, I use other traditional services. I have used customer service on several occasions and have always received prompt, friendly, knowledgeable service, although we have been through the growing pains with them becoming a large corporate entity and noted that customer service is not as nimble as they once were. The app is easy to use and works flawlessly.
Buyer Beware, False Advertising
by Mike_Dad on 2021/10/08 13:58
I have used Priceline three times for travel and what they promise on their website/app compared to what you get can be quite misleading. If you want a hotel and don’t care about the room or quality, then Priceline could work for you. If you want any sort of choice in what kind of room you are given, then stay away from Priceline. They have rigid policies and customer service talks right past you. My last trip I booked a nice room for a good price. When I got my receipt, it said that I booked a different lower quality room. I had pictures ready to show them that I had been falsely advertised. I was on the phone for 3 hours talking to two representatives who all told me that they could not help in any way over and over again. I asked to talk to the manager and they said they will call me (which never happened). I even had proof for Priceline’s price match and they wouldn’t even consider it. Super frustrating. The gist is if you want just a place to stay and don’t care about quality, then book through Priceline. If you care at all about the quality of room you are getting, book directly through the hotel. It will save you time and frustration. I’m deleting this app after this review so I’m never misled like this again.
Ripped off on hotel bid
by Debrabully on 2019/02/21 16:53
Bid on a 3 star minimum hotel in Orlando, placed a $275 bid and was placed in a Holiday Inn that was seedy, dirty, old and outdated. The room was dirty, body hair in the bathtub, stains throughout the rooms carpet, mold in the shower/tub gout and the hair dryer was broken. I emailed Priceline immediately when we got in the room, they didn't reply until a few days later. They replied that the hotel gave us free breakfast so that was the compensation accepted for the dissatisfaction for the room. The hotel text me asking if we were happy and I told her we weren't and explained the problems in the room, she text that she couldn't refund some of the room charge because we booked through a third party/Priceline so all she could offer is a free meal which we didn't use because it was a breakfast buffet at TGIF, gross. We spent with tax and fees over $300 for one night in a maybe 1 Star Holiday Inn when we were "guaranteed" a 3 star minimum room before bidding. For that money we could have stayed at a nice Disney resort which was the level we were expecting because of the 3 star minimum we paid for. Customer service was not willing to do anything to make this right so we will never be using Priceline again and will continue to tell everyone we can about how we got ripped off by Priceline.
Easy Interface - Great Prices - Great Customer Service
by IllinoisCountryBoy on 2018/03/11 23:20
I can’t say enough good about PriceLine and the App. I have used the service numerous times, so my review is based on all of these experiences. I alway check other sources for deals and I always find the best deals on PriceLine. I have used it for business and personal vacations. But what made me actually write this review rather then just rate the app, was my recent experience with their customer service. In a rush to get a reservation done while sick and mildly medicated, I accidentally made the reservation for the wrong dates. I needed it for a week later. Once I realized my mistake, I called PriceLine directly from the app. The service rep (wish I could remember his name) was professional and friendly. He contacted the hotel for me and confirmed that they could cancel the reservation for me (it was a special deal that was supposed to be non-refundable). I received the cancellation notice seconds after getting off the phone. PriceLine went the extra mile for me, and that is why I am writing this review and gave them 5 stars. Thanks again PriceLine.
Bad business
by mr.done wrong on 2021/01/05 13:35
So on a Saturday I had a reservation for a rental truck with enterprise through Priceline I had private previously bought the insurance for $91 for the week through Priceline third-party on the second on that Saturday I had to cancel both the insurance and the car I was told it after they receive confirmation that I did not pick up the car they would issue a refund that was on the second here it is the sixth and the refund has not gotten to my bank I called Priceline they told me oh they didn’t cancel that like they did the reservation it’s going to be more days before we can get that money to your bank I told them no I need to talk to a supervisor I need my money now because it came out of my account now they got a supervisor on theLine she wanted to argue with me about the fact that they were not going to give me my money back and I said you need to it’s not my problem it’s your mistake it’s been four days since I was supposed to have it and it was just now caught by me that you did not even refund me the money I will never do business with them again and I hope nobody else will either it’s something like this happens in a time like this is right now what else will they do to the customer horrible bad business practices
Horrible Customer Service
by 🤡🎃 on 2018/06/29 08:37
I’ve gotten a great hotel on this app, but every other hotel I’ve gotten has sucked. Don’t do the express deals if you’re going to use the app at all, they’re never what they say they are. Even the guest scores are unreliable because somehow it shows they rated it well when the review they’ve given is something along the lines of “horrible customer service” “my car was broken into” “bed bugs”. When I tried to contact Priceline about a problem with my card, they insisted that the hotel would accept a card with any name on it for incidentals. The card I booked the room with had been stolen and they were saying that I wouldn’t have to show them that card, or even a card with my name on it, just any card, even after telling them that I have seen many reviews in which people were turned away for just accidentally leaving out their middle initial for the reservation, they just repeated that any card would be fine. I then asked if I could be refunded the money I bought the hotel room with so I could put it onto another card I could show the hotel, they copy and pasted the hotels refund and cancellation policy and ended the chat.
Functional app but customer support behind the app is bad
by fairbankstraveler on 2021/04/16 17:30
The app has always worked fine for me, prices are consistently the best and the areas serviced are really good. Being that this is what Priceline advertises as their specialty, I believe this should be expected. However, the customer support behind the app is terrible. I made a reservation but a few hours after I made the reservation, my wife decided to make a change to our itinerary. I got back on the app, selected cancel and canceled the trip. It was well within Priceline's advertised 24 hour free cancellation period. I rebooked my trip with the changes my wife wanted. Keep in mind I did not get an immediate refund for the cancellation I made. I didn't expect to get an immediate refund but I did expect to get one at some point. 20 days after I made the cancellation I called Priceline and after waiting on hold for more than 2 hours, I was told that they would NOT honor their own policy and I would not be receiving a refund. Granted I cannot afford to be out the $2,300 dollars I spent so I will have to pursue this issue further. It's really unfortunate as I have booked over 100 different accommodations through Priceline.
Horrible Service, Deceitful practices!
by jvaldivi87 on 2018/07/07 18:55
I bought a first class plane ticket, my credit card was charged and my flight status was booked. A month later (3 days to departure) the airline informa me that Priceline has cancelled my reservation and if I show up at the airport they won’t let me board. Called Priceline 13 times, I kept getting transferred and then their reps would just hang up on me while I waited. Then someone told me it was fixed, but on the return leg of my round trip, the airline tells me I was downgraded from first class to economy and made me pay for my bag. Again called Priceline and had to pay long distance rate and after 14 minutes on the phone the incompetent rep could not help me, I chose to pay for the bag so that I wouldn’t miss my flight because I had to show up for work the next day. Now I am giving Priceline another show, I tried booking a flight twice, the app gave me an error “unable to book but here are other amazing deals.” It didn’t book my trip (my flight does not show up in the My Trips section of the app) however I have two $1,200 charges on my credit card. Now I have to waste another 3 hours of being transferred with a dozen Priceline reps until someone is able to help me.
The best service EVER !!!
by awfuladvertisement on 2019/06/20 22:34
So I tried to book with Kayak , I tried to book my flight with TripAdvisor, and a couple others. Those two gave me the biggest runaround. TripAdvisor especially. They called me after I tried to book and said there wasn’t any flights at that price but could put me on a spirit air flight for the same price. Now I’m an American Airlines guy myself , or if flying over seas like this time , I will fly Japan Airlines or Korean Air. I said no thank you , stick that spirit air and I hung up. One last try , just one last try. I downloaded Priceline App and booked my flight in under ten minutes with no hassles and the price was like a hundred dollars cheaper. Same schedule and same airlines from TripAdvisor. Oh yeah and the guy from TripAdvisor told me in order to fly American Airlines it would cost over twelve hundred dollars. Nope , it was around a hundred dollars cheaper. Priceline flights ... Best Service EVER !!! Thank you Priceline. My flight to the Philippines is all because of you.
Policy more important than customer wellbeing
by SstJohn86 on 2021/02/20 01:29
When I chose the Pricebreaker deal, the displayed hotel was a Comfort Inn on Hospitality. I already hated the area but am familiar enough to navigate my way around the worst parts of the block. When they sent the confirmation, it showed a Best Western on ninth St in Colton, CA. I grew up there and know the area like the back of my hand— it is not safe. Colton has a crime rate above 333%. In 2020 alone there were 370 cases of grand theft auto, 10 reported rapes, 6 homicides, 837 counts of larceny... the list goes on. They refuse to so much as move my reservation in spite of the statistics shared, and in spite of my pleading to just change it. They gave me a scripted speech that basically said “too bad, so sad... blah blah blah policy.” They will not deviate from the script. I asked them what would happen if I said I had COVID, I learned even COVID won’t trump the policy. Even shadier is the lack of contact information for corporate headquarters. There is no one to speak to beyond a call center supervisor. I have disputed the charge, and will never use Priceline again. I have also submitted my complaint to the BBB and will continue to do so with each interaction. The reps are kind but their hands are tied, I understand that but this is not Best Practice.
Express Deal Disaster/Avis ATL
by JJay80 on 2020/06/08 10:20
Very bad experience with renting a car through the “express deal” which wasn’t express at all! The system selected Avis as the provider and it was a complete and utter inconvenience! The line was 2 miles long! I had an appointment to make of which I flew in from NYC for. I called Priceline and asked if I could cancel the reservation and book another one through them with another rental provider. I explained my situation and how important it was and they said that they could NOT cancel it because the deal I chose had no cancellation. So basically, it was either stay in line and miss my appointment, or go to another counter and take the loss with the express deal that I could not cancel. Let’s just say that I made my appointment and loss almost 60 bucks. That was my 2nd experience with Avis and they both were absolutely horrible. Not only do they pick your car for you, but they are slower than time itself. I NEVER want to see that counter again. Priceline was very unreasonable in this situation being that I only wanted to cancel...only to rebook through them. Instead they just took my money and said “your loss”. Not cool at all.
Flights -5; Hotels- 4 and Car Rentals - 1; CS- 1 in Car Rental Issues
by Ladyjktn on 2017/12/13 14:47
I use often. Majority of the hotels have been great. Flights have been great! Car rentals have been several issues! In July 2017 car rental issue, I booked a car for Atlanta to pick up after my flight. The car rental place double booked cars out & there was no car... was on the phone with Priceline for over 3 hours of them trying to locate a rental car, why so long you ask - they kept putting me on hold for over 45 minutes at a time then switch me to different CS people. I was supposed to have been at my destination at 10:00pm and finally out of airport rentals at 10:30pm they placed in a 5x’s the amount I had originally booked a car for! They never reimbursed as they promised! I had a 3 hour drive to my destination, NO Priceline CS failed hugely! In May 2017, car rental issues in McAlester, OK. Car Rental issues in August 2016 in McAlester, OK. I don’t advise renting a car from Priceline.
They are good at finding hotel but what they are bad at is refund
by axp2020 on 2021/06/10 22:12
I am a VIP gold member in Priceline (whatever that means but I guess It means I use it alot). But this has not happened to me not just once but twice. I got charged by Priceline for a hotel on May but for whatever reason the hotel told me and said the payment through Priceline didn’t went through so they charged me again. (Thats all good I understand that) But when I called the Priceline 3 days after and I said both Priceline and hotel have charged me for the same day so I want Priceline or the hotel to refund on the charge they said they had to confirm with the hotel (that’s understandable too) and the representative of the Priceline said we will make sure with the hotel and send a reimbursement email to your email in 3/5 business days but NO they didn’t. So I called again in 5 days and same response but again NO email (but yes they do make me wait again to confirm with the hotel) After 12 days I called Priceline again and this time they said to email Priceline with my bank statements where it says both parties have charged. And they said it will take 5business days to receive a email back. Its been 2 week still No email.
Don’t use Priceline! They are a fraud!
by everydaytraveler on 2019/06/26 16:41
I was using the app and it has a glitch. I selected the correct days at a hotel that I was already staying at. We wanted to extend the stay one extra day. I went through the process and selected the same hotel. Everything processed and a confirmation was sent. When I reviewed the confirmation it had the wrong date. The date booked was the same day that I was booking it instead of the next day. Also, I was booking this at 8 pm at the hotel. I called customer support instantly. They said they have to talk to the revenue manager at the hotel. Then I talked to the hotel and they said good luck Priceline screws everyone over period. I spent that evening and the entire next day trying to get it fixed. After hours and hours of frustration and talking to customer service that can barely speak English they said TOO BAD! Hmmm. So they are telling me because there is a glitch on their end that it is my problem. They said it was my fault because I used their website. This is unacceptable. After read all of the negative reviews I wish I read before use long this incompetent service that will rip you off. It was total BS! Do not use this app or website!
False advertising
by 423135 on 2021/08/17 03:46
On the app for a hotel in Hawaii there were different prices for “mountain/city view”, “city/partial ocean view” and a higher price for “ocean view”. When I checked in I was given a room with a view of other hotels and a partial view of the ocean. What I paid for was the higher price for the ocean view. According to the hotel the only actual ocean view rooms are suites and the rest are partial view. All I asked from Priceline was to refund the difference in cost between the partial view and the ocean view. Priceline says it’s the hotels problem, the hotel says what Priceline sold me does not exist and they gave me what they could without having to pay even more for a suite. I don’t hold the hotel responsible for what Priceline advertised in error. I was put on hold for an hour when I asked to speak to a supervisor. The agent would pick up the phone then put it back on hold. After an hour of patiently waiting the agent hung up. I also tried through the chat. And was told again that it is the hotels problem. I have paid for something that does not exist and no one will assist me. Not a good way to treat a long time customer.
Do Not Book With Priceline!
by Kbnurse23 on 2021/09/26 21:18
Used Priceline to book a 2 night stay in Florida… when I arrived the hotel said they had no reservation and there was nothing they could do. I tried to contact Priceline via chat and they were not available but sent me a phone number yo call. I called the number and it again said no one was available and I should contact the booking hotel directly… again not helpful since I was in their lobby and they had no reservation on file. Priceline never got back to me and we had to drive around and find another hotel last minute. When I tried to call to get a refund and did finally get someone on the phone now they are telling me that the hotel has me down as a “No Show”… neither Priceline or the hotel will take responsibility for this even when I asked them to check the security footage. I guess the hotel can just say anyone was a “no show”, then they get your money and the money of the person who actually got to stay in the hotel for the night. Priceline is taking no responsibility for this as the booking agent… book at your own risk because the customer service rep was atrocious and now I am out 2 nights worth of $$$ with no refund!
Some Bugs to Fix
by Spopish on 2018/03/10 18:51
Their customer service is less than helpful. -I booked a hotel using the Name Your Price feature in the app for what I thought was the following night because we were driving home from our trip the next day. It charges your card right away, so I assumed everything was alright. After hours of driving we got to our hotel (that I thought I booked for that night) and the less-than-friendly front desk attendant said our reservation was for the previous night. I double-checked my app, and sure enough, it was booked for the previous night. I was sure I entered the correct dates when I booked. I think there was a glitch in their app. When I called Priceline to see about a refund, they were sympathetic and said they thought it was funny that the app let me book the room after midnight. When the customer rep tried to call the hotel, the hotel wouldn’t answer. Priceline wouldn’t give me even a partial refund. How often does this happen? How much money is this company making off their app glitches? I wouldn’t use this app. I guess the old adage of talking to a person is best in this situation and I think that’s what I’ll be doing in the future.
Former Green Beret, 3 Tours Vietnam
by fuqaho on 2019/06/20 04:28
I booked my flight accidentally hitting the book flight key and then realized it was for the wrong month. Contacted Priceline and they were happy to assist me in calling both Frontier and Spirit Airlines and cancelling both round trip tickets while I was on hold. I was sweating it out but they came through for me cancelling both non-refundable tickets. I book through Priceline all the time and get the greatest deals after searching for a couple of days for flights that fit not only my budget, but also the times I want to go, plus non-stop. Furthermore, I just booked a full size vehicle through the express deal for the price of a compact. I checked out all other sites before and Priceline is the most reasonably priced, courteous customer care professionals, and most helpful of all the other sites. If you do go through Priceline, and listen to me, you’ll save time & money! “I can assure you, you won’t be disappointed!”
Priceline Customer Service FAILURE
by KellieBurnside on 2021/04/20 19:45
This by far has been the worst experience I have ever had with Priceline or any other travel site. I booked a room for a one night stay at La Quinta Inn, Columbus TX. Arrived at the hotel on 3/22, they did not have the room I booked available. They “found” a room for me which was there W/C accessible room. I went to the room. There was no bathtub (wheelchair accessible) but there was also no TV and the bathroom was dirty. Needless to say I didn’t stay. Booked another room 10 minutes later through Priceline at Holiday Inn and it was great. I paid for both reservations through Affirm. Problem has been getting Priceline to remove the charges for the LaQuinta Inn, which as of today 4/20, I am still paying for. I have emailed and texted several times, I have called and waited on hold for 1:23 before being disconnected and I have called and waited 4 times for them to call me back. NOTHING has happened. As I write this review I have been on the phone (after waiting 52 min for a return call) 43 minutes with no resolution. There is a language barrier with everyone I have spoke with and they all say the same line of sh*t. I WILL NEVER USE PRICELINE AGAIN! HUGE FAILURE AND NO RESOLUTION A MONTH LATER.
I can’t believe it
by vanecars on 2020/10/20 00:58
I have used Priceline for many years to book any travel related accommodations. I have booked hotels stays, and air travel; never had an issue. Earlier this year before COVID-19 ruined our lives I had booked 2 plane tickets and now I will not be using them because I cannot travel and I have lost my job so I really need my full refund back and they just keep telling me due to airline policy they can only offer me a travel credit. Sadly I need bills to pay and I cannot pay them with travel credit! I have been trying to get a refund on this for over a month and nothing. I get toss around like a ping pong ball, call here call there let me transfer you. I understand that in “normal” times a credit is fine but we are in a world pandemic you would think they would be more helpful. So sad that after using Priceline for over 5 plus years I will never use them again.
Americas best value inn.... not
by Bisqua68 on 2021/07/08 15:24
If it was possible to give no stars, I would. We needed a pet friendly hotel to stay while traveling, thought it would have been a decent place since their name is “America’s Best Value Inn” and it cost $66 plus $10 for having a cat. If we wanted to sleep with bugs and dirt, we would of just slept outdoors. There was a hole in the bathroom wall with a fly strip hanging above it.. to catch what bugs that came from the hole. 🤢 a dime and nickel fell out of our towels that were not clean. Every lamp looked like someone had gotten into a fight with it. I Wore white socks while I was there and left with brown. The box springs were stained with puke, blood and/or urine and so were the chairs. The paint on the walls were covering something that seeped through so you could still see, Like there had been blood splattered everywhere. We had a 5 year with us and did not plan on smoking in the room but the woman at the front desk made us get a smoking room anyway in fear that they would charge us for smoking in the room when we weren’t. Also got weird vibes during our stay, pretty sure our room was haunted or something.
priceline will not correct mistakes made by their app
by Life on the go on 2021/04/29 05:44
I tried to book a room in Brooklyn NY using the iPhone app. n the middle of booking the app returned and error message saying the transaction did not go through & telling me to try again. I was still on the last booking screen eater co firming m credit card info. I hit “enter” again in the app tool and got a confirmation that my reservation was completed! yay!! a few seconds later i got back to back alerts that my credit card had been charged for a priceline booking 2 times, exact same amts. I returned to the Priceline app and sure enough I saw two separate booking for the hotel. The booking was duplicated by the tool which I did not intend. After speaking to 3 people at Priceline they refused to correct their app mistake claiming all non refundable bookings are just that, non refundable! even though it was a system error created by their mobile app! ridiculous and totally disappointing. will never book through them again. buyer beware!!!!!!
Don’t waste your money or stress, this company is bogus.
by J Rocko on 2019/04/01 11:20
I booked several times through them, and twice now they have failed to complete my reservations, I just had to pay twice at the same hotel, luckily the front desk ladies were nice enough to match the price, Priceline constantly gave me the run around after wasting an hour and a half, I finally just said enough, I’ll let my bank deal with you jokers, not worth the time or effort, if you find a good deal online 9 times out of 10, show the hotel they will match it or come close. Delete this app. To the developer who responded... It wasn’t a rejection, your systems failed to correctly place me even after I paid, front desk said there was a woman waiting in her car all night because of the same issue, take better care of people that’s all I can say pal, I don’t use fakebook or any social media, so I will respectfully decline...on a side note, when I disputed the charge through my bank(since your people gave me the run around) my claims department said they get more disputes from Priceline than she has ever seen, so I’m sure you are well aware of your shortcomings, I have nothing left to say on the matter, good day.
Scam
by jezz1111 on 2021/06/13 09:21
I’m so sad and so hurt and angry with this application. People please make sure you check dates on your stay because it automatically sends you to the next time they have a booking and of course it takes your money right out. I went to the hotel it told me it was booked and front desk employee said I was not welcomed there. Because I gave bad reviews and just told the truth room had roaches a lot. After she front desk clerk told me to take pictures of roaches. Every time you call Priceline they put you on hold for hours or tell you you will receive a call back from them! Then they hang up on you!!! I’m homeless right now so it’s the only reason I tried giving them another chance because I have had problems before with no answers or solutions except to call hotel for 25% of I called and they hung up on me. Wow what a scam I m so disappointed that I m going get a lawyer this time. My nephew is a lawyer. They cover their mistakes in every which way possible BC its a true scam. I hope they mess with the wrong person. Someone like a lawyer because they really need to get sued. I’m a genuine person but this is unacceptable and cruel crazy scam. Not worth the 10$ you save
Error messages
by joebadcarrentalexperience on 2021/08/03 13:25
Booked a car rental through Priceline app. When I booked, I received an error message as the last step. To my stupidity I assumed an error message at the last step means the booking didn’t go through. Actually it did! Twice! After receiving two error messages I booked directly through the car rental agency for a cheaper rate! So when I showed up to pick up the car they said I had three rentals! Now I’m try to get a refund and the app I book it through, Priceline say I need to go to the source. The car rental says I need to go to Priceline! Both customer service centers are terrible, they must be under staffed! Both companies probably got free money from the government too! Terrible customer service and terrible app! My name is taken on the review which is weird! They probably have way more bad reviews then shown because they make it hard to leave a review. Update: Got a message from the developer of the app. Asking me to call a phone number, this is the same number I’ve called many times and it routes me to SIxt not Priceline. Another example of how terrible this has been. They don’t accept responsibility of their own app!
Scam. The actual worst. Zero stars.
by Kajsa Darien on 2021/08/22 08:27
Two hours on the online chat. Never got connected to a real person. Just left waiting and then was disconnected because the system was overloaded. Called them and got an automated message about how they couldn’t help anyone whose reservation was more than seven days out and then it hung up. I was contacting customer support because they changed my flights to more than double the travel time by adding a stop to each (previously non-stop…I paid a significant amount extra for that) and changed one flight from leaving at 8:39am to leaving at 6:45am. I would have to pay $130 in combined fees, between the airline and Priceline, AND the difference in ticket price, to fix any of this. They also downgraded me from a free carry-on for each flight to a personal item only. Didn’t even know they could do that, but looked it up and it turns out the baggage allowance is “not guaranteed.” What the……….. Response to Priceline’s response: Yes it does “sound right.” You refused to do anything & the flight got pushed even earlier, to 5:30am now, and arriving even later, getting us dangerously close to missing the wedding rehearsal.
WARNING! Absolute horrible Customer Service!! Do NOT use them!
by Kooshballgirl on 2020/12/17 14:10
WARNING! I never take much time to write a lengthy review but after having to deal with this shady company and everything they’ve put me through.. I am NOT happy! I had to cancel my Hawaii Vacation due to the pandemic. I cancelled with enough time. While I finally got through to someone to help me and reimburse me for hotel and car, NO ONE could seem to offer any information regarding the airline fare. Representative after representative continued to transfer me, leave me on hold for over an hour to later just hang up my calls, it has been a total nightmare dealing with them. After pleading, to get some sort or resolution the airline kindly insured me that as apologetic as they were they could NOT reimburse me or give me flight credit because I purchased my flight through a third party and they stated that Priceline should not be giving me the run around rather than trying to make things right... I will NEVER use Priceline again to book a vacation And I am insuring that I let everyone know especially on the travel pages in order to avoid such a headache!! Priceline you need to make this right!!!!
App woes
by Low Shoulder on 2019/07/06 14:13
Chose to use PL due to name recognition although other discount sites were priced about the same. Round trip Delta to destination Spirit from destination. The app failed to reserve our seats on delta and we assigned the last four seats on the back row. While in route the app does not indicate boarding gate, but emails changes which for this trip changed twice. Atlanta airport is spread out, and we just happened to check departures and noticed 30 minutes before boarding that our gate had moved from A19 to F9. No email from PL...... until we were boarding. Day before returning we received an email to check in on Spirit Air tried several times to check in, but never received confirmation. While checking in we noticed that if you wait until your flight Spirit will charge extra for checked luggage which is $40 per bag(x3), then we were charged $16 per seat (x 4). As of two hours after “checking in” still had not received our boarding passes and seat confirmations. Flying Delta, Southwest or United would have cost about the same plus the apps for delta and United seem to work very welll. Do not trust the PL app if you do not fly regularly.
Am in a Love/Hate relationship with Priceline
by KPI/CIB on 2019/07/13 14:09
I have been a loyal Priceline user for well over 10 years. I probably book from 50 - 75 rooms per year and every time I book, I fear that something about my trip might change. Priceline is super inflexible. Actually, they are kind of Bi-polar with a heavy bent toward inflexibility. On a rare occasion, I have been able to reschedule a room, or cancel a trip that has been changed, but for the most part, if something changes about your trip, just plan on no refund, no changes. It’s kind of like playing Russian roulette, but with four bullets in the gun. The other thing is that their prices used to beat anyone on the internet, and the bidding process worked wonderfully to get the best rate available. Recently, not so much. Prices are pretty much in line with almost every other company out there. So, if you like gambling with your money or if you are 100% sure nothing will change about your trip, then I would still use Priceline. But if there is even a small chance something might change, I would recommend someone else.
Worst app ever and hasn’t changed in years....
by sunpaw17 on 2019/08/16 00:32
Whenever you have stayed at a hotel, the app gives you deals to stay again and again, but it doesn’t let you do anything but accept whatever room they may have available for that deal and not any other room! “Room is guaranteed to accommodate 2 adults”. Ummm? So what about families? And WHY CAN’T I BOOK A DIFFERENT ROOM?! If you select the ‘choose’ button it takes you straight to a check out screen... great... I want to pick my room!! I need it to fit 5 and a lot of rooms don’t do that. I’m not just going to book. So I have to go to your website or better yet... NOT YOU. To book the room I want. Been like this for years... no one else complained?! I doubt it. Now your app is deleted, thank you for wasting my time yet again. Like the last time I paid for a whirlpool sweet and you just told the hotel I paid for a king and had to pay the hotel more money when I got there for it when I already paid you an extra fee over the regular king room for it. Sounds like it not uncommon and you are another apathetic business out there just waiting to scam others out of their money.
Nightmare
by stan_butt on 2019/07/20 15:20
Oh if I could only give this app zero stars. I had a terrible experience attempting to book my honeymoon, of all things, through the Priceline app. I was told time and time again the flight I chose was unavailable and sent back to choose another flight, when in actuality Priceline was attempting to charge my credit card. I received no confirmations, no emails telling me there was a problem, and I never even reached the final step of booking. It wasn’t until my credit card company contacted me that I was notified of any attempted card activity. Priceline customer service insisted that the generic error for the app is “flight unavailable, choose another.” That alert was completely false in my case. I was assured all of the attempted charges would be wiped clean, but Priceline customer service said they could send no kind of email to confirm this information. I am incredibly disappointed and sad, because what should have been a joyous celebration booking a trip turned into a catastrophe. I have emailed Priceline once again to explain the entire situation and hopefully prevent this from happening to anyone else in the future.
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All Versions
4.0
710,884 total
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603,987
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66,874
 3
17,992
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6,395
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15,636
Current Version (21.5.2)
5.0
618,884 total
 5
539,984
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55,845
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Version History
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Keyword Volume Hits KEI Rank
rental
15.70
55
hotel
21.61
23
2
hotels
14.13
6
flights
17.42
5
1
rental cars
39.23
5
rental car sites
0.00
4
priceline app
642
1
price
0.00
1
priceline
871
1
rentalcars com
0.00
rent my car
41.83
rental car discounts
0.00
priceline negotiator
0.00
priceline com
0.00