Screenshots
Keyword Volume Hits KEI Rank
rental
15.70
66
rental car sites
0.00
15
rental cars
39.23
14
hotels
14.13
9
hotel
21.61
8
flights
17.42
3
price
0.00
2
priceline
871
1
priceline app
642
1
Search Visibility
App name
priceline - hotel, Car, Flight
Description
Get exclusive app-only hotel deals, discounts on rental cars, and cheap flights all in one place, with the priceline app. Join millions of happy travelers who book great deals with us every day - download now! NEW - Stay more, save more! Unlock priceline VIP when you book and get our best prices on great hotels. Still need a reason to download the app? Here’s 3: 1. Access to exclusive hotel deals found only on the app. 2. Everything you need in one place - low-priced hotels, cheap rental cars and discounted flights. 3. Personalized, relevant hotel recommendations - we have the travel deals that matter to you. Our app is rated as Best App for Travelers by Travel + Leisure! SERIOUS SAVINGS You’ll save up to 60% off with Express Deals®. Seriously. Plus, you save up to 50% off hotels when you unlock priceline VIP. SEARCH, FIND, BOOK Finding the perfect one is easy as pie. Search by city, address or point of interest to book the most conveniently located hotels and rental cars. As you search more, we uncover even more deals just for you. QUICK & EASY Want to book in a matter of seconds? Our app features super-quick travel booking, especially when you’re signed in! We do fast well. rental CAR DEALS Hit the road with rental car deals on 22 brands in 28,000+ locations. That’s how we roll. CHEAP flights Travel across the globe with super deals on thousands of domestic and international flights across the globe. Pace yourself. TRAVEL BUDDY Easily access and make changes to your trip wherever you are with our My Trips feature. Need to check your booking on the go? Get all of your reservation and travel info right on your phone, even if you booked on your computer and even if you don't have service! My Trips works offline, too. Like magic. Our app has your back. And it’s watching your wallet, too. Download now! priceline is part of Booking Holdings, which includes leading online travel brands such as Booking.com, Agoda, Kayak & OpenTable.
Do NOT WASTE YOUR TIME WITH PRICELINE
by P3ter myers on 2021/11/30 04:36
I booked a oceanfront 3 bedroom villa thru Priceline as a VIP, when I called the hotel to confirm I was told it was just a water view villa. I was told that since it was booked try a third party (I booked on Priceline.com) I needed to contact them. Imagine my surprise to find out that they were not able to help me since it was actually thru booking.com there “sister” company. I have been on the phone over 50 minutes being told that the hotel does not have oceanfront rooms ( I have stayed at the resort numerous time OCEANFRONT) and given all kinds of run around…run from Priceline and the scams they are running…waste of time and money now days …
Charged me a rental car without rental service
by Alex一小只 on 2021/11/30 04:23
I have reserved a rental car I. Denver, waited for more than half an hour at the airport without shuttle show up. Called the rental car company without answer. Called the agent only to find out that they don’t know what’s going on and they are still going to charge me regardless I get service or not. Defiantly unacceptable especially as a VIP platinum customer who booked thousand of trips before.
Great deal and app
by Fifikam on 2021/11/29 18:52
I had a great experience with Priceline and recently I found unbelievable deal through the app
Outstanding Values
by Mark C. - 032120 on 2021/11/29 18:28
I have been using Priceline from the William Shatner days and it has never disappointed me period.
Westin hotel Alexandria VA
by jocelyn haley mrs H on 2021/11/29 17:31
Love Westin Hotels
Great hotel experiences
by MicDiaz on 2021/11/29 15:40
I usually use Priceline for hotel stays and I have never been disappointed. Easy reservations, great stays. So easy and convenient, and love that I can use Apple Pay.
verysmooth to cancel the wrong reservation and refund very fast!
by Honest Tom and Jessy on 2021/11/29 14:24
Good attitude staff follow and help me deal with canceling and
Convenience at your hands
by 8-8-1234 on 2021/11/29 13:45
I’ve used Priceline for many years now. I’ve used it to book trips in advance and I’ve used it to book last minute hotel stays, every time has been easy and very convenient. I’ve only had one mishap with customer service due to a language barrier but I was able to work it out in the end.
Loved it
by mvokitty on 2021/11/29 06:47
Best flight prices
Great job!
by CHS 76 on 2021/11/29 05:50
We had booked a room and it said we could not cancel my daughter got Covid so I called Priceline they called the hotel and they refunded our money it was very quick and I really appreciated it
Priceline is my favorite way to travel
by KristinMaher on 2021/11/29 03:00
I travel 40/52 weeks in a year and I book everything through Priceline because they have the best customer service and rewards program. 10/10 would recommend to any frequent travelers.
Check the App & Online! Use Rakuten!
by Katrinasouth on 2021/11/28 22:20
Priceline and Rakuten are awesome together!
Love the app
by ramiro-1313 on 2021/11/28 04:06
I am always looking in the app for random vacations to take and find great prices.
Great app!
by Camacho2011 on 2021/11/28 03:26
Very easy to use and got a great deal! Have to check for offers repeatedly since they come and go everyday.
Easy peasy
by dbschroeder on 2021/11/28 01:27
App was easy to find a flight and booking was just as easy.
Scam Artistry
by dollabill35 on 2021/11/27 23:27
The title of this review should be the name of this third-party scam service. Their VIP program is the biggest load of horse manure I’ve ever had the misfortune of thinking that I was benefiting from. I’d like to take a minute just sit right there and I’ll tell you not about the prince of Belair but about how Priceline is hard-core screwing those of us that fall for their deceit and lies both of which their business model is built on and tactics they must used to be able to survive and as an “business“. When Priceline offers “express deals“ or VIP discounted deals whatever they wanna call it in they can call it but if you put lipstick on a pig.. it’s just a barn animal with lipstick on. When hotels cannot sell their rooms at the price that they are trying to sell them for companies like Priceline swoop in and purchase all of those unsold rooms from these properties at an extremely discounted rate and then turn around or however low that the customer thinks that that room is and whatever great deal they think they’re getting it’s not all that great in the long run. The reason Priceline blames the property for their refusal to offer refunds or changing dates if mistakes were made is because Priceline would lose their rear ends. It’s not the hotel that’s refusing it’s a priceline that’s refusing and so these companies Priceline and others partner up with hotels and a hotel says it’s a Priceline‘s fault Priceline says it’s the hotels fault when all actuality it’s the greed of big tech and companies like Priceline because if they are buying all of these rooms from all of these properties and then turning around and sometimes increasing making a profit of 300% or more and then all of a sudden reservations are allowed to be canceled or changed that adds up
Better booking awareness
by SALT41 on 2021/11/27 18:37
They need too follow up on refunds and hotel awareness there are a few in Romulus that should not be on the list the Wyndham on wickem rd had blood on the walls and stairwell floor and no lights blood in tub and I was. Denied my refund or rebooking 🤬
Priceline is the Best
by bbbaha on 2021/11/27 18:29
I have been a member of Priceline VIP member for some time and they indeed have the best prices on some of the exclusive hotels I LOVE ITTTT!
Best for Car rental options
by Choudary Babu on 2021/11/27 16:04
Priceline offers the best for car rental
❤️ saving money?
by Sophistcat207 on 2021/11/27 15:10
Priceline saves me $$ every time.
Love Priceline!
by ashreeves1317986 on 2021/11/27 13:29
I enjoy all the vip treats and the deals, I can always count on here to work something out for myself n my family.
Priceline never again!
by gmail customee on 2021/11/27 12:38
Keep in mind descriptions in priceline are very deceiving, they don’t have any quality standards and will accept any terrible hotel into their network. Also, good luck with getting help from customer service if you actually need to speak with someone.
CHEAPER THAN MY USUAL GO TO
by aric1011 on 2021/11/27 05:38
Very happy with price!
Hello
by baldwinandrew27 on 2021/11/27 00:05
Simply amazing service I would never use a different website for my travels
Super convenient
by yubartita on 2021/11/26 19:00
Super convenient and always the best rates around
Does Not Work
by B1ack_1ce on 2021/11/26 18:15
When selecting a round trip flight, each time you try to select the return date, it simply changes the departure date and the return date. Even if you try to click and drag, it simply changes both dates. The flight feature is basically unusable because of this bug and it needs to be fixed.
Don’t Trust!!
by hopetheygetcancelled on 2021/11/26 00:48
Horrible customer service I asked for a refund and they never sent it and still charged my bank for a reservation i didn’t even go to..
Traveler
by 2 Smooth 22 on 2021/11/26 00:33
I have used this app 3x in the past week and I am extremely happy with the quality customer service I have received.
Booked a motel and they gave the booking to booking.com
by valtaps on 2021/11/26 00:29
I booked through Priceline and somehow it went through booking.com and I did not have a motel at Embassy suites!😤😠😡🤯🥵
Thankful traveler/
by jecjat on 2021/11/25 21:08
Looking forward to stay, ease of reservation and App !
never again. gang of thieves
by daniel tanner 111 on 2021/11/25 20:24
I was a vip priceline member for 15 years. booked a hotel for two nights at a 5 star resort in vegas. within 24 hours and one week before arrival, I contacted them that I needed to cancel due to a positive covid test. did not want to risk infecting staff and others. they flat out refused to refund. stole my money. it wasn’t even about the money. these guys are plain thieves. will never use hem again.
Worst experience in my life
by dgnstjetj on 2021/11/25 09:32
I been using Priceline for 3 years and everything works out perfect couldn’t be any better, they offer really good deals and incredible prices. However, the customer service was like a 3/10. The first time that I reach out to then it was because the hotel that I reserve in Salina Kansas was not what they told me it was going to be and maybe This is not their fault but they should check their hotels to make sure their customers have a nice experience when I get to the hotel there was not body at the front desk and I know is hard to believe but is true… I had to wait 2 hours until and super nice lady show up and apologize to us because there were 2 others family that were waiting longer than me.. when I call the customer service right at the hotel I told the what happened and they said they were gonna call to the hotel but I was telling them that nobody was there because right there.. finally after two hours I get into my room and it was just nasty and I had to buy towels at Walmart…
I love Priceline
by Sukiya's iphone on 2021/11/25 06:46
Priceline always bring good deals Love it
VIP or not is the same
by Carlospucallpa on 2021/11/25 03:52
The website advertised even low rates if you sign up. And even lower if you download their app. ITS A LIE!!!! Is the rates! Same rates!
My review
by arcade fire 68 on 2021/11/25 01:56
Priceline was easy to use and very reasonable what a wonderful blessing
Always the best price
by Glad you're there on 2021/11/25 01:32
Returns can be a problem on the hotel.
So far great prices
by PamG51 on 2021/11/25 00:01
Will let you know how the room is and the service.
Cool
by vfgww on 2021/11/24 22:40
Nice
Best App for Hotels
by heyynikki on 2021/11/24 15:16
I use the Priceline app every time I book a trip. I’ve yet to find an app that offers deals as great as Priceline. 10/10.
Hopeful
by tryingto lovedashing on 2021/11/24 12:57
I’ve had a great experiences so far with the app in the next upcoming weeks I have a couple express rooms reserved hopefully everything works out and I can continue to love this app I just wish the deals were a little better on the app versus the real hotel website but I’m gonna still try and give this thing a go
Car rental
by jpm chase comment on 2021/11/24 01:52
Fast and easy! Great price too!
Member for years
by nat ruiz on 2021/11/23 20:28
Love it great deals and I prefer it over any other app
I do love it
by kfam2021 on 2021/11/23 18:54
I do love it, please leave me alone now.😌
No disappointment
by hixs50 on 2021/11/23 13:08
So far no disappointments love the comfy beds
Disappointed
by sessnoopy on 2021/11/23 07:46
Drove 10 hours after booking a room and had to sleep in my car at a rest area because they did not pay the hotel but took all my money for a room.
Unreliable Customer Service
by shivadasonmenon on 2021/11/23 07:38
I’ve called about 7 times (3 of which I was on hold for 40+ minutes today and then hung up on) about a flight I’ve been requesting assistance. Each time I call they say to call in 24-48 business hours. I’m trying to plan our trip before I run out of time and flights get booked. Get it together….
Love it
by DeetheDawn$ on 2021/11/23 05:59
This is a goat app
Great discounts
by milly amaya on 2021/11/22 20:15
Love this app i saved $ over other apps
Disappointed with auto rentals
by Culito chicken on 2021/11/22 20:11
I did 2 auto reservations on my app and when I got to my destination to pickup tha vehicle they way overpriced me for the car , I talk to customer service and summited the invoice they gave me and didn’t fix anything so from paying $200 plus for the rental they charge me over $600 and Priceline wanted me to contact the rental company myself , I leave I LA the rental was in Guadalajara , Mex , I don’t have the time to be dealing with this
Very easy
by Jones72802 on 2021/11/22 20:04
Saved a lot of trouble and some very good prices I’ll continue to use Priceline for sure!
Priceline
by Samantha Ordaz on 2021/11/22 06:03
Amazing app! made my trip super easy
Great App
by Melissa from Virginia on 2021/11/21 20:54
I always use the express deals! I am almost at platinum status that’s how often I use the app. Love it no complaints.
Amazing Deals
by L,Mac on 2021/11/21 18:42
I real like the deals I’m always able to get dealing with you guys,, thanks so much an I recommend everyone to use it 👏🏽👏🏽👏🏽
Love this app
by jbcarringon on 2021/11/21 17:50
Best app for maximum savings!
Easy booking
by YSLD.123 on 2021/11/21 17:16
Love how easy it is to book my trip through the app!
Great
by EBDone1 on 2021/11/21 10:55
Is easy to book anything from flights to Hotel to Rental Car. Love it
No other way to book a trip
by Juancho Franco on 2021/11/21 01:40
I’ve been using this app for years and I had no complaints. I tried a few other well known apps and Priceline always beat their deals.
Still awesome
by Remedy00 on 2021/11/20 19:29
Love Priceline.
Easy tripping
by karen of the north country on 2021/11/20 14:35
I have been a member for ten years, lots of trips, both flights and hotels. Whenever I have had a problem or needed to make a change, I have had great service. Thanks!!!
Complete
by Crystaligjt on 2021/11/20 10:37
Just completed everything we needed for our vacation thank you
Best savings ever and love the app
by JoleneMae on 2021/11/20 05:07
Priceline makes my life easier and more convenient to get away from life and relax
Must have App
by MnMitch007 on 2021/11/20 02:50
I’ve been at Priceline VIP customer a few years now. I’ve always received excellent help from the customer care department. And I feel they are very competitive prices on the products they sell.
Ms Finister
by redwobbie on 2021/11/19 23:46
Reasonable prices the best
Are you just now signing up⁉️🤦🏾‍♂️⁉️
by Sarg... Again. on 2021/11/19 17:30
If you’re just now getting this app, you’ve been missing out🙌🏾
False advertisement
by thisisbullshit000 on 2021/11/19 16:03
Priceline promised coupons after I booked my flight which was almost $800 and they said I was going to get a 50% off on flight and car rental was never arrived on my account and when I called I got put on the phone with more than five agents for more than an hour and each of them told me that they was going to put me with the next agent because they can’t help me and that just because i was offered the deal doesn’t mean that it’s not expired or it’s accurate I got on the phone with the supervisor he couldn’t help me either he said all he could do is write down and take the complaint
Great app for travelers
by MLC AL on 2021/11/19 14:10
I like using the Priceline app for booking hotels and rental cars. Will probably try it for flights too. You earn vip status and get special deals that really do beat other travel site prices.
Great costumer service
by yayick on 2021/11/19 13:54
they went the extra mile to make comfortable our 1 year old, the staff and housekeeping also be sure we have what we needed.
App
by Teneil2 on 2021/11/19 07:35
Really easy to use.
I’m a first timer using express deal
by mr allen b on 2021/11/18 19:17
Yes it’s a great saving and the flight looks like the same I would have spent a lot more booking direct.
Love this App & Priceline!
by ColtronDestroyer on 2021/11/18 16:23
Been a Platinum member for a while - really easy to use App & great hotel prices that are lower than public rates. I’m a life long customer!
Love this app
by Grygoose1981 on 2021/11/18 13:29
It’s quick and easy to use .. we use it every time we go to Nashville!
3 star hotel???? Buyer beware!
by Lbinhi on 2021/11/18 02:50
Under no circumstances is the Ramada plaza in Fayetteville nc a 3 star hotel It is a one star if that
Security code fails!
by naceman405 on 2021/11/18 02:01
All toooften
Great deals!
by Nachito Mar on 2021/11/17 22:49
Priceline always coming thru with the hook up!
I only use Priceline for my trips
by Obnivega on 2021/11/17 20:38
I had tried different places for hotels and car rental but I always get better price and deals with Priceline. I recommend it to everybody.
Amazing!
by Our Lady Laurie on 2021/11/17 14:12
I love Priceline ! When traveling I always use Priceline. It gives me great discounts. They are always there for me when I need to change something. 5 stars from me.💖
Bad experience
by wer to cvhgvvyibgiv on 2021/11/17 14:02
Bad experience
The best app for hotels
by jessicabby77 on 2021/11/17 11:40
This app has the best prices out of all hotel booking apps. The more you book, the better price you will get the next time you book! Totally recommend !
Downloaded this app for coupon code nowhere you use coupon
by J$Honey on 2021/11/17 01:03
I received a coupon code when I downloaded this app and there’s no where to enter it at check out. Angry bc it charged me full price
Nice app
by ufghufjjdjc on 2021/11/17 00:52
Love it
Great prices
by offerupsucks2 on 2021/11/16 22:32
I’ve used multiple apps to reserve a hotel, but Priceline always has the best prices out of all of them. I’ve been taking trips about 4 times a year and not once have I had issues with them. I’ll keep using them as long as nothing changes. I’ll update if anything changes in the future. Gracias Priceline.
Ease of use /priced right
by violinviolamom on 2021/11/16 21:38
Thank you for helping book hotels and flights
Customer satisfaction
by Jb stayready on 2021/11/16 21:06
They try and work with you I suppose???
Great traveling app!
by Triston B. on 2021/11/16 18:24
Super user friendly, for somebody who isn’t very “tech savvy” like myself. Booked my hotel super quick with no hassle!
Never again!!
by rippedoff#8 on 2021/11/16 18:06
Priceline makes mistakes and won’t stand behind them. They sometimes book the wrong date then refuses to refund. Their customer service is worthless. I’ve booked a room then the hotel was full and no refund. I’ve had Priceline change the date then blame me for not checking in, even after I notified them within a few minutes of their mistake, still no refund. Many other issues. I used them to book over 100 rooms last year and no more wasted money for me!
My Favorite Travel App
by Sir, Julio on 2021/11/16 15:34
Simple. Convenient. Works every time.
Unable to correct my info on app
by Jhil52 on 2021/11/16 01:28
Approximately 1 year ago -I reserved a room for my niece - using my Priceline app and account. Since then I have to delete her name on the guest name boxes - and insert my name. It’s getting old - I want to be able to update the guest name, with my name. Today when I checked out of a room in Longview Texas - I asked for a receipt. On that receipt it listed my address as an address in CT. I have never even visited Connecticut-much less lived there. All I want to do is correct my personal info and profile. Other than that - I am very pleased with Priceline. I always get a better price and have always received excellent service. I’m a member of a couple of loyalty programs - but usually Priceline beats their price and the loyalty points do not compare with the savings from Priceline.
Great app.
by Dreamsingrey on 2021/11/16 00:06
I’ve been using this app for flights for almost a year. Never had an issue. Always the cheapest flights. On reputable airlines. I booked a couple hotels with out hassle great experience. The only downfall I have found is you cannot earn airline points if you book through Priceline. But I believe that’s the airlines rule not this app.
Best deals and customer service
by Mesamp on 2021/11/15 23:14
Express deals always a good price, many reviews on hotels.. easy customer service when I had to change date or something.. became a gold member got almost half off on every hotel
Convenient
by Mojo hen on 2021/11/15 19:55
I love how convenient and stress free this app makes booking hotels.
Great App
by Snikwad.B on 2021/11/15 14:45
Love using the Priceline app. It’s always so quick and easy to book hotels and car rentals. Love that it gives you everything right there on one page to look at instead of having to Google places wherever you are. I have not had one single problem with the app or bookings. The user rewards are excellent too.
Bookings
by Mrquick247 on 2021/11/15 10:26
Never goes smooth,something’s always wrong from Priceline end .thin all they can do is say I’m so sorry costing you more money thin it’s worth. Just call the hotel yourself it’s not worth the hassle
Priceline
by LindsAnn89 on 2021/11/14 14:21
Absolutely the best! I needed a place to stay and this website found me the best deals for 5 nights!!! Thanks Priceline your the best!!!
super easy to use
by shabihoho on 2021/11/14 08:38
Love the Express Deals!
Priceline
by Robert J. Boshears on 2021/11/13 20:29
Nice app. Could use some more updates, but overall it gets the job done.
Amazing
by AgrianaR on 2021/11/13 16:44
I just really started going places this year and I've used Priceline every single time. They never disappoint with the prices or even the flight updates. I will continue to use them
Priceline App
by TDAlwaysHappy on 2021/11/13 16:24
Enjoy using the Priceline Moble app. Very easy to navigate!
Hooray Priceline!!!
by DgangoPak on 2021/11/13 05:42
Great App With Awesome Deals On Hotels, Flights, And Car Rental. Would Highly Recommend. 👌🏿
Great
by jpardy07 on 2021/11/13 04:58
I recently use Priceline for a local trip and a flight it was fast efficient and extremely affordable. Thank you!
Disgruntled Priceline VIP Customer
by baseball champ9892 on 2021/06/10 02:31
I have been a Priceline VIP customer for years. Never again. Anyone reading this review please do not buy the "priceline express deals". Biggest rip off that Priceline pulls on their customers. I had 2 separate prepaid car reservations that were the worst experience ever. I prepaid both rates and each time the rental car was not even available at the time of the reservation. My most recent trip to Chicago I spent 4 hours waiting for my prepaid full size car reservation. Reservation was for 12pm and I got the car at 4pm. Priceline refuses to accept any and all responsibility and will always blame the carrier or airline even if the issue is on Priceline's end. If you prepaid for an express deal, good luck if you have any issues whatsoever with the trip as Priceline does not back or guarantee anything on their end and will disclaim any responsibility when seeking even the most modest remedy such as a voucher to rebook a prepaid rate elsewhere. I opened 3 travel incidents on all 3 of my last trips and all were unresolved and met with the response: "I am sorry, but the reservation you have is unchangeable and there is nothing we can do." No matter the circumstances or even case of severe injury or hospitalization of immediate family member. Worst travel service I have ever used with regard to customer care and resolution.
Once again Priceline. helps make my traveling easier and less expensive.
by California.CA on 2020/06/06 12:28
Maybe I should have given 4 stars for helping me find a good low priced hotel in Amsterdam because when I first started searching I found it very hard to sort through all the hotel choices and all the many locations and areas of the big complex city. Priceline gave me so many choices it was a bit overwhelming, and their map feature didn’t work very nicely or easily on my iPad. If you wanted to zoom out a little, suddenly you would have a map of all of Europe! So it took me some time to first figure out where roughly I wanted to be, and then used Google maps to see how far walking distances were to the train station and to museums or parks I wanted to see. But once I did that, Priceline helped me find a hotel with a nice big room with a big sliding door to a sunny patio balcony overlooking nice trees. Getting my second unexpected night here was very fast with Priceline and at same great deal as first night. Highly recommend PL to friends, and like any website you get better with it the more times you use it and know how to better use it.
Happy but frustrated!,
by boo boo princess on 2021/06/24 03:13
I appreciate that I can get better deals the more I use this site. I also, in the past, have appreciated their assistance with some not so pleasant hotel experiences - AFTER I was already checked into the hotel. However I am NOT impressed with the experience I’ve had when I needed assistance with hotel reservations recently! Twice in the recent months I’ve had unfortunate & unforeseen situations arise in which I’ve not been able to get to my reserved hotel room. In fact I was even unable to get to the city/town or even within a hundred miles of said town. However Priceline would not even consider refunding my money & informed me that I would need to take it up with the hotel - which of course informed me that their hands were tied as they were to be paid by Priceline. I in turn checked again with Priceline who continued to say they were not responsible. Similar case with a rental car that had been erroneously entered into the system - in fact 2 rental cars. One with the wrong email, therefore I didn’t know I actually had a car & scrambled to find another for almost twice the price. The second had the incorrect name spelling and the wrong pick up date again causing a price increase of 50%. Priceline stating that they were unable to help in any way, despite my “Gold” status & my husband’s “platinum” status. I guess having a good record and a high booking amount doesn’t truly mean much to them.
I wish I could give Priceline 0 Stars
by baxy0031 on 2021/07/22 00:24
I do not even know where to begin when discussing and expressing the sign I can’t amount of issues I have had with Priceline when booking my vacation. A week before our departure I got a message saying our hotel could no longer accommodate our stay and to contact customer service. Frantically panicking because of the short time we called and ended up being transferred to a horrible hotel, in a horrible part of Miami Beach. It separated us from friends and family who has come along on the vacation with us. When we arrived at the hotel it was awful. We tried getting a hold of Priceline to see if we could switch after calling several of the hotels that we where told by the hotel team “weren’t available”. I have spent the first day of my vacation walking in and out of hotels asking for prices for a week nights of stays. Attempting to get my refund that several customer service employees claimed to have done but never followed through with their actions. After speaking to a supervisor several frustrated phone calls and wasted vacation minutes later we get told that the money should appear in about 10 days. So all our vacation plans no longer are happening and they have ruined our vacation. A vacation we worked very hard to earn and go on. Ruined and I am so frustrated and upset with our the whole thing has been handled. Do not waste your time because you will legit be wasting your hard earned cash and vacation……..
Usually cheaper to cut out the middle man
by SOG Irish on 2020/09/10 19:20
The first time that I used Priceline, I showed up to the hotel to discover that they did not have my room available. The computer system that they use doesn’t work well with that of the hotels so I was informed. Thankfully, the AMAZING people at the hotel (Red Lion Seaside) hooked me up with a better room and gave me a huge discount for the inconvenience of Priceline’s folly. They also informed me that they could give me a better deal than Priceline almost every time. So I took their advice the next time I took a trip. I checked the price that Priceline offered, and then checked with the hotel itself. Sure enough, going through the hotel itself I saved around $75, sometimes more. So I have started using Priceline just to find the hotels, then I book through the hotels themselves. Works great! More often than not, you can get a better deal through the hotels themselves. The only exception I have found is their price buster deals. But I always double check through the hotel before buying. Credit cards give the least hassle. Debit cards have funds held for awhile before getting squared away so just be aware of that. Also, any cancellations, Priceline takes their sweet time returning your money. But please, don’t take my word for it. Go check out a “deal” with Priceline and then check the price through the hotel and see what you find. I’d say you’ll thank me, but how in the world would you get ahold of me to do that?! ;)
Robbing customers of money reporting to Better Business Bureau
by misspoovey on 2021/10/09 16:47
I saw a room that showed a NONSMOKING ROOM WITH A HOT TUB INSIDE, well it was my best friend’s birthday and I got us a room only to see the room was filled with smoke, burn holes literally EVERYWHERE the sheets, pillow bead spread, and there was no hot tub it had been removed but it sure didn’t say it on the online app I used well I’m on disability and my money is like anyone else you didn’t provide a service or a room I should say., but it’s not okay to take my money after it took me three hours to reach someone to tell them I could not sleep in this smoke and alcohol ridden room that was filthy so they said if I brought my key to the office and checked out they would refund my money and they could let someone else that is a smoker stay there, well a month later they still haven’t refunded my money after 12 calls saying it takes time we are refunding your money well this was June 24, 2021 and today is October 9, 2021 and I received an email they are not giving me my money back even though I did not stay there in fact I called the manager and they said someone else ended up staying in the room so they got paid twice and I think it’s so wrong! It ruined my friends 50th birthday too. I left the room as it was found I only used the phone and it was making me nauseous tbe few hours I was calling Priceline, Priceline is at fault because they are the ones that promised if I left I would get my money reimbursed!
***BEWARE***DO NOT USE PRICELINE***
by QuillyFan on 2021/09/05 16:40
My wife and I booked a pet friendly hotel on Priceline because we were traveling with our dog. However, when we arrived at the hotel we were informed that the entire hotel was not pet friendly, just several rooms, none of which were available. Priceline had failed to integrate this nuance into its booking algorithm, so at 6:00PM on a Friday night in a high-traffic city, I had to find a new place for me and my pregnant wife to stay. We ended up having to book an extremely expensive hotel room as a result. When I contacted Priceline about this, their customer service department gaslit me and asserted that it was not their fault and that they can’t control how hotels book people. By this same logic, Priceline would never be responsible for any booking issues, so it’s obviously nonsense. I was ultimately promised that my ticket would escalate and that I’d receive a call back, but here we are weeks later, and no call. I learned my lesson and called the rest of the hotels that we had booked through Priceline, and several of them would not have had rooms for us if I didn’t clarify that we needed a pet friendly room. This could not have been a worse experience for me, and especially as a loyal Priceline customer for years, I am beyond horrified at how poorly they handled this situation. Any reasonable company would just apologize and reimburse us, but somehow Priceline has lost its way. Please don’t support this organization.
Not to be trusted and does not honor sales
by Peter knuckles on 2020/04/30 12:06
When you purchase something online or by phone you have a trust that the purchase for good and services will be honored by the company taking your money. And when a company dishonors that trust by taking your money but then not providing the services or goods promised, most people would consider it fraud. Priceline took payment for airline tickets and then refused to refund that payment when the flights were cancelled. Seems like an easy response by a respectable company to send the money back, especially since it was no fault of the customer that the service wasn’t provided, but Priceline has chosen to keep the money. They claim it’s because of the Coronavirus and a lack of employees to provide the refund. There are literally tens of millions of newly unemployed people that could be accomplishing the job Priceline refuses to complete. You can use this app and pray things go well and you are provided the service you’ve paid for, but know that when things don’t go right, and sometimes they don’t, Priceline will not respect you and honor the trust you’ve placed in them by sending them your money. You’ll be gambling your money on a company with no honor. Priceline has since asked to “revisit my case for review,” standard response to make it look like it cares. I HAVE CALLED DOZENS OF TIMES TO REVISIT MY CASE! The only thing Priceline should be reviewing, is how it treats customers. Refund the money you owe.
Thieves
by zwerry on 2019/08/03 14:12
I have been a loyal customer sense 2010, recommending their services to my friends and family. Over the past two years that has all changed . This is the 3rd time priceline has taken my money without giving me a service, leaving me with nothing. Priceline has pretty much screwed me over for lack of better words. On more than one occasion Priceline has had deals on there website and app that are not actually available, yet they they have charged my card leaving me with nothing now I have to wait 8-15 business days for my refund to be processed. Not only have they blamed me for not using a credit card next they blame the bank and I will be seeing my money back to me in enough time when all reality they need to take responsibility and update her apps they don’t have offers that are outdated. Not only will they Blame you for using a debit card but they will also blame your bank or the hotel before even beginning to take responsibility. When ever I have called there costumer service, they just blame blame blame, and do nothing to fix the situation or make it better, THEY DO NOT CARE ABOUT THERE CLIENTS. It’s not my fault I used a debit card it’s not my banks fault for having to refund MY MONEY it’s Priceline’s fault for having a deal that is outdated and still taking my money..I’ve given priceline so many chances but this is the last straw and stay away from Priceline. They have lost a loyal customer.
Star ratings are completely made up! Don’t believe anything Priceline says!
by Smenard23 on 2019/05/08 16:13
We paid one of their Express Deals for a 2 1/2 star hotel. We got an absolute dump that wreaks of cigarette smoke, is filthy dirty, disgusting! Whole second floor room wiggles when my husband shook his foot up and down. Bed linens are dirty, bathroom has what looks like blood on the cabinets. I’m itching all over & have bites on my back. I’m not sure it’s due to mold or bug bites! Priceline stands behind their 2 1/2 star review for this hotel even though its 1 1/2 on Yelp. It’s super gross. The ceilings even in the halls show water damage. The emergency lights look like they've had a leak above as well. The ac unit makes all kinds of dying moaning noises all night. The bed feels like we’re lying on the floor. The floor is so gross that we won’t take off our shoes! I showered with flip flops on because everything is so gross. There’s hair on everything. Doesn’t look like this room has been cleaned out between guests. Pubic hair on bed sheets. The “breakfast” consists of breakfast bars & tiny muffins thrown in a basket. There’s never anyone manning the front desk. Priceline will do nothing about it. They keep saying that their standards are more strict than others & it’s a 2 1/2 star hotel. That’s absolutely bogus. Obviously this is an issue with Priceline because they’ve got a very detailed canned response for it! Don’t trust Priceline’s star ratings!
Finding a room while road-tripping could be easier
by Capojer on 2021/10/01 06:17
For the past 3 months I’ve been technically a vagabond while trying to find a replacement home after I sold my house. Since I’m never sure where the road will lead me or where the next deal on a home might be, I haven’t been able to really plan in advance to make reservations at a hotel ahead of time. That’s where Priceline comes in handy. I can stop for a break while driving go on their app and they show me all the available hotels in the surrounding area Im in. And since Im traveling with my cats, Im also able to filter hotels that only allow pets. But I have come up on a problem with that. 2 of the hotels which flatly stated they were ‘Pet Friendly’ refused to allow my cats to stay. Saying it was because of allergens. I know as many people allergic to dogs as they are with cats. But that’s not the point which is: these hotels need to state ‘Dog Friendly’ not ‘Pet Friendly’ since that is false advertising and Priceline needs to address that with these hotels. Other than that I’ve been quite pleased with all my booking on Priceline.
Needs improvement in customer service and app development
by SASRises on 2021/06/25 17:28
I am writing this because last night I made a mistake of booking a reservation that would’ve happened Thursday the 24th to Friday the 25th when I meant to book the reservation for June 25 to June 26. First off, the website only allows you to do a bundle package (hotel+car or plane). That should be available on the app. Also when calling customer service all I wanted to do was keep my rental car and change the dates so all I would have to do is pick up the car today and a hotel would be set. Instead I’m talking with this woman who has a noisy background, she cancels everything. I have to re-reserve the hotel and rental car because I was trying to get a 40% discount bundle package that was not made available on the app. I’m not completely trying to throw her under the bus she did get the cancellation fees waived however when I try to ask more questions she was very unpleasant and it made me feel like I had to do everything on my own. Now I have to attempt to get a rental car which is like pulling teeth right now, find a hotel and all I’m doing is trying to make a pleasant experience for my daughter who I want to take because she wants to go to a nice swap meet.
Functional app but customer support behind the app is bad
by fairbankstraveler on 2021/04/16 17:30
The app has always worked fine for me, prices are consistently the best and the areas serviced are really good. Being that this is what Priceline advertises as their specialty, I believe this should be expected. However, the customer support behind the app is terrible. I made a reservation but a few hours after I made the reservation, my wife decided to make a change to our itinerary. I got back on the app, selected cancel and canceled the trip. It was well within Priceline's advertised 24 hour free cancellation period. I rebooked my trip with the changes my wife wanted. Keep in mind I did not get an immediate refund for the cancellation I made. I didn't expect to get an immediate refund but I did expect to get one at some point. 20 days after I made the cancellation I called Priceline and after waiting on hold for more than 2 hours, I was told that they would NOT honor their own policy and I would not be receiving a refund. Granted I cannot afford to be out the $2,300 dollars I spent so I will have to pursue this issue further. It's really unfortunate as I have booked over 100 different accommodations through Priceline.
Horrible Customer Service
by DPhillips88 on 2018/01/10 17:00
I have used Priceline regularly for the last few years, booking hotel rooms through them several times a month. When there are no issues, they’re great, but the times there are issues make it unbearable. I booked a hotel using the app based on it being in a specific location, and being able to get a suite with a kitchenette at a great price. Once I received the confirmation, I realized that the hotel was located approx 20 miles away from where they showed on the map, and I had a reservation for a standard room. I was told by hotel employees that they had contacted Priceline several times regarding the incorrect information, but they had made no effort to change it. So after my family drove nearly an hour out of our way to stay in a room smaller than I had intended, I let customer service know about the incorrect information and requested a refund based on it. After a few communications with different CS reps, they have yet to acknowledge that the information was inaccurate, accept responsibility, compensate me for my inconvenience or correct the info on their site. They are intentionally deceiving their customers. Priceline’s entire purpose is to curate travel information to simplify the process for users. If I have to use other sites and apps to verify that their info is correct before using them, then they are useless to me.
NEVER USE PRICELINE
by michele ford on 2020/05/27 06:47
They don’t even deserve the 1 star that I had to give to write the review. I had been using them for a month straight every night until 1 night I had made my reservation close to midnight right before I got there. It somehow got switched to the following day and they wouldn’t check me in until 3 pm. 15 hours later!! I had used all the money I had left on that reservation. So I guess they expected me to sit there and stare at the empty motel and room that I had already paid for until 3pm. A few weeks ago a hotel cancelled my reservation last minute and they were able to switch me to another hotel but fixing the date a few hours was out of the question. Finally after a round with the 3rd representative they gave me “Great news!” They decided to overlook the cancellation policy and give me a full refund that I should see in 7-10 business days. Yay me! I get to sleep a night In my car in the hotel parking lot! *BAD BUSINESS* They lost a customer that spent at least $60 a day for the last month and a half and ANYONE AND EVERYONE that I come into contact with.
Don’t stand behind their service.
by AmberR89 on 2020/06/29 11:27
I have used Priceline for years and all over the world. I use to be pretty happy with their service and trusted their company and ratings. I recently rented a 3 star hotel in Alabama. The hotel was rundown, the customer service was terrible and the shower in my room didn’t even work. I tried to tell someone at the hotel about the shower but there was no one at the desk. I waited 15 mins. There was only a sign that said they were gone. This is was at 10 am and their check time is 11 am. I called the hotel and Priceline about the situation seeking a refund, since a shower is a basic necessity at a 3 star hotel. The hotel lied and acted like there was no sign, even though the sign was a hard sign with a base, which means they use it all the time. Then they lied and said the shower wasn’t broken. It was a simple shower easy to figure out. It just didn’t work. Then Priceline said if the hotel wouldn’t refund me they wouldn’t. Even though my card is charged by Priceline not the hotel. Basically they are saying we will do nothing to protect our customers or stand by our service. I was saddened that after years of being a loyal customer with no complaints that they could do nothing for me. I don’t know that I can trust Priceline anymore.
Pretty good but room for improvement
by rabbit fox on 2019/04/01 12:00
I have used this app a bit and mostly everything is great. The only problem I have had though was that when you filter for hotels that are pet friendly you shouldn’t get to the hotel and have to beg for them to let you stay. I took my dog on a road trip and the first stop was after 15 hours of driving. We were exhausted and ready to go to bed, but when we got there we had to beg them to let us stay which thankfully they made an exception since I was able to show them where the listing showed them as pet friendly. That was stressful, but I was willing to let it go and call it a fluke until it happened again the next evening on the next hotel stop. Fortunately the lady at the front desk also took pity on us and allowed us to stay, but we have to sneak her in and out to use the bathroom and leave the hotel so the other people who work here won’t know she’s here so again very stressful. Please make sure that if you are assigning a hotel to someone looking for pet friendly that it actually is pet friendly
Worse experience
by 6/11/21 on 2021/06/12 00:54
If I could I would give no stars for the budget location I got my rental from. I booked my car rental in November! I have called and talked twice to different customer service representative and they assured me I would have a car big enough for what I requested and reserved. Today was the day to pick up my rental. I go all the way there and then once I get there I am told they have to cancel my reservation since they don’t have the supply. Would of be been nice to know ahead of time so I could plan accordingly. But no they said they could do it. I want for the other driver to show up and in the mean time have them help the person behind me and noticed they got a car for the size we requested. We then had to wait for the other car to be turned back in. And wait two hours. Yes they gave us two cars but we reserved the one for the space and now don’t have that at all for a 12 hour drive. Very dissatisfied and disappointed in this experience. The office person did nothing wrong as she just got there for her shift but the ones that cancelled the reservation couldn’t even stay there to talk to us. Instead they leave a young lady by herself to deal with and that’s unprofessional in my book. Once we return our car we will not be returning to this location. Extremely dissatisfied.
DO YOUR RESEARCH FIRST!!!
by beckysue2508 on 2020/11/08 13:33
I’ve used Priceline for at least 10+ years. Mostly for hotel stays and some flights. I have to admit if you don’t read the fine print and understand that your reservation is FINAL and there are NO CHANGES or NO REFUNDS the experience can be frustrating. If you’re the type of person who needs the security of being able to change your reservation, DON’T USE PRICELINE, but if you do your do diligence and research where you are going you can find some awesome deals through Priceline! Just the other day I found a great deal on a hotel with wonderful river views! It was located right on the Rouge River in the state of Oregon, USA. I Googled a couple of different hotels in the area that had popped up on Priceline. I also looked up their exact location on Google maps. In addition to that I read their descriptions and reviews on Priceline AND the hotels own website. Being I was booking the room for a friend’s anniversary gift, I did end up calling the hotel and booking directly through them. They even honored the Priceline deal! If it hadn’t been for Priceline, I would not have ever known about the beautiful RIVERSIDE INN in Grants Pass, Oregon!
Worst experience in my life
by dgnstjetj on 2021/11/25 09:32
I been using Priceline for 3 years and everything works out perfect couldn’t be any better, they offer really good deals and incredible prices. However, the customer service was like a 3/10. The first time that I reach out to then it was because the hotel that I reserve in Salina Kansas was not what they told me it was going to be and maybe This is not their fault but they should check their hotels to make sure their customers have a nice experience when I get to the hotel there was not body at the front desk and I know is hard to believe but is true… I had to wait 2 hours until and super nice lady show up and apologize to us because there were 2 others family that were waiting longer than me.. when I call the customer service right at the hotel I told the what happened and they said they were gonna call to the hotel but I was telling them that nobody was there because right there.. finally after two hours I get into my room and it was just nasty and I had to buy towels at Walmart…
Been using Priceline for years
by RWTL84 on 2021/11/12 05:42
Here is why I am giving them 5 stars, first their app is incredibly easy to navigate. Next their prices are always one of the cheapest you will find. (I am a platinum member so that’s helps) If you find it cheaper they will price match plus 10%. Third you can use Priceline as a gauge for what hotels, rental cars, and flights are going for and use that as a base to hunt for deals. The reality is that companies are starting to bring their prices down to these levels with membership incentives and things like that. For example if I go on and see a price here for a Marriott hotel I can then go to the Marriott app and look and see if there are any specials going on to make them cheaper and if not most hotels will price match plus 10-20% more off. Yes I wish priceine allowed you to earn points or give more away but the reality is all those things get rolled into the price anyways so the more they give away the more they charge. Nothing in this life is free and avoid the clap. That’s good advice!!!
Buyer Beware, False Advertising
by Mike_Dad on 2021/10/08 13:58
I have used Priceline three times for travel and what they promise on their website/app compared to what you get can be quite misleading. If you want a hotel and don’t care about the room or quality, then Priceline could work for you. If you want any sort of choice in what kind of room you are given, then stay away from Priceline. They have rigid policies and customer service talks right past you. My last trip I booked a nice room for a good price. When I got my receipt, it said that I booked a different lower quality room. I had pictures ready to show them that I had been falsely advertised. I was on the phone for 3 hours talking to two representatives who all told me that they could not help in any way over and over again. I asked to talk to the manager and they said they will call me (which never happened). I even had proof for Priceline’s price match and they wouldn’t even consider it. Super frustrating. The gist is if you want just a place to stay and don’t care about quality, then book through Priceline. If you care at all about the quality of room you are getting, book directly through the hotel. It will save you time and frustration. I’m deleting this app after this review so I’m never misled like this again.
Ripped off on hotel bid
by Debrabully on 2019/02/21 16:53
Bid on a 3 star minimum hotel in Orlando, placed a $275 bid and was placed in a Holiday Inn that was seedy, dirty, old and outdated. The room was dirty, body hair in the bathtub, stains throughout the rooms carpet, mold in the shower/tub gout and the hair dryer was broken. I emailed Priceline immediately when we got in the room, they didn't reply until a few days later. They replied that the hotel gave us free breakfast so that was the compensation accepted for the dissatisfaction for the room. The hotel text me asking if we were happy and I told her we weren't and explained the problems in the room, she text that she couldn't refund some of the room charge because we booked through a third party/Priceline so all she could offer is a free meal which we didn't use because it was a breakfast buffet at TGIF, gross. We spent with tax and fees over $300 for one night in a maybe 1 Star Holiday Inn when we were "guaranteed" a 3 star minimum room before bidding. For that money we could have stayed at a nice Disney resort which was the level we were expecting because of the 3 star minimum we paid for. Customer service was not willing to do anything to make this right so we will never be using Priceline again and will continue to tell everyone we can about how we got ripped off by Priceline.
Bad business
by mr.done wrong on 2021/01/05 13:35
So on a Saturday I had a reservation for a rental truck with enterprise through Priceline I had private previously bought the insurance for $91 for the week through Priceline third-party on the second on that Saturday I had to cancel both the insurance and the car I was told it after they receive confirmation that I did not pick up the car they would issue a refund that was on the second here it is the sixth and the refund has not gotten to my bank I called Priceline they told me oh they didn’t cancel that like they did the reservation it’s going to be more days before we can get that money to your bank I told them no I need to talk to a supervisor I need my money now because it came out of my account now they got a supervisor on theLine she wanted to argue with me about the fact that they were not going to give me my money back and I said you need to it’s not my problem it’s your mistake it’s been four days since I was supposed to have it and it was just now caught by me that you did not even refund me the money I will never do business with them again and I hope nobody else will either it’s something like this happens in a time like this is right now what else will they do to the customer horrible bad business practices
Long time customer
by Robyn Falconbird on 2020/10/18 11:31
I have been a loyal customer and user of Priceline before there was ever a smart phone or an app and it was really only ‘name your own price.’ The service has always been fantastic and the hotels, cars, and flights we have reserved have been exactly as described and always discounted lower than any price I could find online. I trust the company and app fully that they will stay true to the business model: connect me to unused rooms/seats/cars for less money. Yes, this has restrictions, including no cancellation, but that is the model and when I need to be able to cancel or I have no flexibility in dates or times, I use other traditional services. I have used customer service on several occasions and have always received prompt, friendly, knowledgeable service, although we have been through the growing pains with them becoming a large corporate entity and noted that customer service is not as nimble as they once were. The app is easy to use and works flawlessly.
The best service EVER !!!
by awfuladvertisement on 2019/06/20 22:34
So I tried to book with Kayak , I tried to book my flight with TripAdvisor, and a couple others. Those two gave me the biggest runaround. TripAdvisor especially. They called me after I tried to book and said there wasn’t any flights at that price but could put me on a spirit air flight for the same price. Now I’m an American Airlines guy myself , or if flying over seas like this time , I will fly Japan Airlines or Korean Air. I said no thank you , stick that spirit air and I hung up. One last try , just one last try. I downloaded Priceline App and booked my flight in under ten minutes with no hassles and the price was like a hundred dollars cheaper. Same schedule and same airlines from TripAdvisor. Oh yeah and the guy from TripAdvisor told me in order to fly American Airlines it would cost over twelve hundred dollars. Nope , it was around a hundred dollars cheaper. Priceline flights ... Best Service EVER !!! Thank you Priceline. My flight to the Philippines is all because of you.
Easy Interface - Great Prices - Great Customer Service
by IllinoisCountryBoy on 2018/03/11 23:20
I can’t say enough good about PriceLine and the App. I have used the service numerous times, so my review is based on all of these experiences. I alway check other sources for deals and I always find the best deals on PriceLine. I have used it for business and personal vacations. But what made me actually write this review rather then just rate the app, was my recent experience with their customer service. In a rush to get a reservation done while sick and mildly medicated, I accidentally made the reservation for the wrong dates. I needed it for a week later. Once I realized my mistake, I called PriceLine directly from the app. The service rep (wish I could remember his name) was professional and friendly. He contacted the hotel for me and confirmed that they could cancel the reservation for me (it was a special deal that was supposed to be non-refundable). I received the cancellation notice seconds after getting off the phone. PriceLine went the extra mile for me, and that is why I am writing this review and gave them 5 stars. Thanks again PriceLine.
Policy more important than customer wellbeing
by SstJohn86 on 2021/02/20 01:29
When I chose the Pricebreaker deal, the displayed hotel was a Comfort Inn on Hospitality. I already hated the area but am familiar enough to navigate my way around the worst parts of the block. When they sent the confirmation, it showed a Best Western on ninth St in Colton, CA. I grew up there and know the area like the back of my hand— it is not safe. Colton has a crime rate above 333%. In 2020 alone there were 370 cases of grand theft auto, 10 reported rapes, 6 homicides, 837 counts of larceny... the list goes on. They refuse to so much as move my reservation in spite of the statistics shared, and in spite of my pleading to just change it. They gave me a scripted speech that basically said “too bad, so sad... blah blah blah policy.” They will not deviate from the script. I asked them what would happen if I said I had COVID, I learned even COVID won’t trump the policy. Even shadier is the lack of contact information for corporate headquarters. There is no one to speak to beyond a call center supervisor. I have disputed the charge, and will never use Priceline again. I have also submitted my complaint to the BBB and will continue to do so with each interaction. The reps are kind but their hands are tied, I understand that but this is not Best Practice.
Express Deal Disaster/Avis ATL
by JJay80 on 2020/06/08 10:20
Very bad experience with renting a car through the “express deal” which wasn’t express at all! The system selected Avis as the provider and it was a complete and utter inconvenience! The line was 2 miles long! I had an appointment to make of which I flew in from NYC for. I called Priceline and asked if I could cancel the reservation and book another one through them with another rental provider. I explained my situation and how important it was and they said that they could NOT cancel it because the deal I chose had no cancellation. So basically, it was either stay in line and miss my appointment, or go to another counter and take the loss with the express deal that I could not cancel. Let’s just say that I made my appointment and loss almost 60 bucks. That was my 2nd experience with Avis and they both were absolutely horrible. Not only do they pick your car for you, but they are slower than time itself. I NEVER want to see that counter again. Priceline was very unreasonable in this situation being that I only wanted to cancel...only to rebook through them. Instead they just took my money and said “your loss”. Not cool at all.
Former Green Beret, 3 Tours Vietnam
by fuqaho on 2019/06/20 04:28
I booked my flight accidentally hitting the book flight key and then realized it was for the wrong month. Contacted Priceline and they were happy to assist me in calling both Frontier and Spirit Airlines and cancelling both round trip tickets while I was on hold. I was sweating it out but they came through for me cancelling both non-refundable tickets. I book through Priceline all the time and get the greatest deals after searching for a couple of days for flights that fit not only my budget, but also the times I want to go, plus non-stop. Furthermore, I just booked a full size vehicle through the express deal for the price of a compact. I checked out all other sites before and Priceline is the most reasonably priced, courteous customer care professionals, and most helpful of all the other sites. If you do go through Priceline, and listen to me, you’ll save time & money! “I can assure you, you won’t be disappointed!”
Horrible Customer Service
by 🤡🎃 on 2018/06/29 08:37
I’ve gotten a great hotel on this app, but every other hotel I’ve gotten has sucked. Don’t do the express deals if you’re going to use the app at all, they’re never what they say they are. Even the guest scores are unreliable because somehow it shows they rated it well when the review they’ve given is something along the lines of “horrible customer service” “my car was broken into” “bed bugs”. When I tried to contact Priceline about a problem with my card, they insisted that the hotel would accept a card with any name on it for incidentals. The card I booked the room with had been stolen and they were saying that I wouldn’t have to show them that card, or even a card with my name on it, just any card, even after telling them that I have seen many reviews in which people were turned away for just accidentally leaving out their middle initial for the reservation, they just repeated that any card would be fine. I then asked if I could be refunded the money I bought the hotel room with so I could put it onto another card I could show the hotel, they copy and pasted the hotels refund and cancellation policy and ended the chat.
They are good at finding hotel but what they are bad at is refund
by axp2020 on 2021/06/10 22:12
I am a VIP gold member in Priceline (whatever that means but I guess It means I use it alot). But this has not happened to me not just once but twice. I got charged by Priceline for a hotel on May but for whatever reason the hotel told me and said the payment through Priceline didn’t went through so they charged me again. (Thats all good I understand that) But when I called the Priceline 3 days after and I said both Priceline and hotel have charged me for the same day so I want Priceline or the hotel to refund on the charge they said they had to confirm with the hotel (that’s understandable too) and the representative of the Priceline said we will make sure with the hotel and send a reimbursement email to your email in 3/5 business days but NO they didn’t. So I called again in 5 days and same response but again NO email (but yes they do make me wait again to confirm with the hotel) After 12 days I called Priceline again and this time they said to email Priceline with my bank statements where it says both parties have charged. And they said it will take 5business days to receive a email back. Its been 2 week still No email.
Don’t use Priceline! They are a fraud!
by everydaytraveler on 2019/06/26 16:41
I was using the app and it has a glitch. I selected the correct days at a hotel that I was already staying at. We wanted to extend the stay one extra day. I went through the process and selected the same hotel. Everything processed and a confirmation was sent. When I reviewed the confirmation it had the wrong date. The date booked was the same day that I was booking it instead of the next day. Also, I was booking this at 8 pm at the hotel. I called customer support instantly. They said they have to talk to the revenue manager at the hotel. Then I talked to the hotel and they said good luck Priceline screws everyone over period. I spent that evening and the entire next day trying to get it fixed. After hours and hours of frustration and talking to customer service that can barely speak English they said TOO BAD! Hmmm. So they are telling me because there is a glitch on their end that it is my problem. They said it was my fault because I used their website. This is unacceptable. After read all of the negative reviews I wish I read before use long this incompetent service that will rip you off. It was total BS! Do not use this app or website!
False advertising
by 423135 on 2021/08/17 03:46
On the app for a hotel in Hawaii there were different prices for “mountain/city view”, “city/partial ocean view” and a higher price for “ocean view”. When I checked in I was given a room with a view of other hotels and a partial view of the ocean. What I paid for was the higher price for the ocean view. According to the hotel the only actual ocean view rooms are suites and the rest are partial view. All I asked from Priceline was to refund the difference in cost between the partial view and the ocean view. Priceline says it’s the hotels problem, the hotel says what Priceline sold me does not exist and they gave me what they could without having to pay even more for a suite. I don’t hold the hotel responsible for what Priceline advertised in error. I was put on hold for an hour when I asked to speak to a supervisor. The agent would pick up the phone then put it back on hold. After an hour of patiently waiting the agent hung up. I also tried through the chat. And was told again that it is the hotels problem. I have paid for something that does not exist and no one will assist me. Not a good way to treat a long time customer.
Do Not Book With Priceline!
by Kbnurse23 on 2021/09/26 21:18
Used Priceline to book a 2 night stay in Florida… when I arrived the hotel said they had no reservation and there was nothing they could do. I tried to contact Priceline via chat and they were not available but sent me a phone number yo call. I called the number and it again said no one was available and I should contact the booking hotel directly… again not helpful since I was in their lobby and they had no reservation on file. Priceline never got back to me and we had to drive around and find another hotel last minute. When I tried to call to get a refund and did finally get someone on the phone now they are telling me that the hotel has me down as a “No Show”… neither Priceline or the hotel will take responsibility for this even when I asked them to check the security footage. I guess the hotel can just say anyone was a “no show”, then they get your money and the money of the person who actually got to stay in the hotel for the night. Priceline is taking no responsibility for this as the booking agent… book at your own risk because the customer service rep was atrocious and now I am out 2 nights worth of $$$ with no refund!
Priceline Customer Service FAILURE
by KellieBurnside on 2021/04/20 19:45
This by far has been the worst experience I have ever had with Priceline or any other travel site. I booked a room for a one night stay at La Quinta Inn, Columbus TX. Arrived at the hotel on 3/22, they did not have the room I booked available. They “found” a room for me which was there W/C accessible room. I went to the room. There was no bathtub (wheelchair accessible) but there was also no TV and the bathroom was dirty. Needless to say I didn’t stay. Booked another room 10 minutes later through Priceline at Holiday Inn and it was great. I paid for both reservations through Affirm. Problem has been getting Priceline to remove the charges for the LaQuinta Inn, which as of today 4/20, I am still paying for. I have emailed and texted several times, I have called and waited on hold for 1:23 before being disconnected and I have called and waited 4 times for them to call me back. NOTHING has happened. As I write this review I have been on the phone (after waiting 52 min for a return call) 43 minutes with no resolution. There is a language barrier with everyone I have spoke with and they all say the same line of sh*t. I WILL NEVER USE PRICELINE AGAIN! HUGE FAILURE AND NO RESOLUTION A MONTH LATER.
Flights -5; Hotels- 4 and Car Rentals - 1; CS- 1 in Car Rental Issues
by Ladyjktn on 2017/12/13 14:47
I use often. Majority of the hotels have been great. Flights have been great! Car rentals have been several issues! In July 2017 car rental issue, I booked a car for Atlanta to pick up after my flight. The car rental place double booked cars out & there was no car... was on the phone with Priceline for over 3 hours of them trying to locate a rental car, why so long you ask - they kept putting me on hold for over 45 minutes at a time then switch me to different CS people. I was supposed to have been at my destination at 10:00pm and finally out of airport rentals at 10:30pm they placed in a 5x’s the amount I had originally booked a car for! They never reimbursed as they promised! I had a 3 hour drive to my destination, NO Priceline CS failed hugely! In May 2017, car rental issues in McAlester, OK. Car Rental issues in August 2016 in McAlester, OK. I don’t advise renting a car from Priceline.
Horrible Service, Deceitful practices!
by jvaldivi87 on 2018/07/07 18:55
I bought a first class plane ticket, my credit card was charged and my flight status was booked. A month later (3 days to departure) the airline informa me that Priceline has cancelled my reservation and if I show up at the airport they won’t let me board. Called Priceline 13 times, I kept getting transferred and then their reps would just hang up on me while I waited. Then someone told me it was fixed, but on the return leg of my round trip, the airline tells me I was downgraded from first class to economy and made me pay for my bag. Again called Priceline and had to pay long distance rate and after 14 minutes on the phone the incompetent rep could not help me, I chose to pay for the bag so that I wouldn’t miss my flight because I had to show up for work the next day. Now I am giving Priceline another show, I tried booking a flight twice, the app gave me an error “unable to book but here are other amazing deals.” It didn’t book my trip (my flight does not show up in the My Trips section of the app) however I have two $1,200 charges on my credit card. Now I have to waste another 3 hours of being transferred with a dozen Priceline reps until someone is able to help me.
Americas best value inn.... not
by Bisqua68 on 2021/07/08 15:24
If it was possible to give no stars, I would. We needed a pet friendly hotel to stay while traveling, thought it would have been a decent place since their name is “America’s Best Value Inn” and it cost $66 plus $10 for having a cat. If we wanted to sleep with bugs and dirt, we would of just slept outdoors. There was a hole in the bathroom wall with a fly strip hanging above it.. to catch what bugs that came from the hole. 🤢 a dime and nickel fell out of our towels that were not clean. Every lamp looked like someone had gotten into a fight with it. I Wore white socks while I was there and left with brown. The box springs were stained with puke, blood and/or urine and so were the chairs. The paint on the walls were covering something that seeped through so you could still see, Like there had been blood splattered everywhere. We had a 5 year with us and did not plan on smoking in the room but the woman at the front desk made us get a smoking room anyway in fear that they would charge us for smoking in the room when we weren’t. Also got weird vibes during our stay, pretty sure our room was haunted or something.
Don’t waste your money or stress, this company is bogus.
by J Rocko on 2019/04/01 11:20
I booked several times through them, and twice now they have failed to complete my reservations, I just had to pay twice at the same hotel, luckily the front desk ladies were nice enough to match the price, Priceline constantly gave me the run around after wasting an hour and a half, I finally just said enough, I’ll let my bank deal with you jokers, not worth the time or effort, if you find a good deal online 9 times out of 10, show the hotel they will match it or come close. Delete this app. To the developer who responded... It wasn’t a rejection, your systems failed to correctly place me even after I paid, front desk said there was a woman waiting in her car all night because of the same issue, take better care of people that’s all I can say pal, I don’t use fakebook or any social media, so I will respectfully decline...on a side note, when I disputed the charge through my bank(since your people gave me the run around) my claims department said they get more disputes from Priceline than she has ever seen, so I’m sure you are well aware of your shortcomings, I have nothing left to say on the matter, good day.
priceline will not correct mistakes made by their app
by Life on the go on 2021/04/29 05:44
I tried to book a room in Brooklyn NY using the iPhone app. n the middle of booking the app returned and error message saying the transaction did not go through & telling me to try again. I was still on the last booking screen eater co firming m credit card info. I hit “enter” again in the app tool and got a confirmation that my reservation was completed! yay!! a few seconds later i got back to back alerts that my credit card had been charged for a priceline booking 2 times, exact same amts. I returned to the Priceline app and sure enough I saw two separate booking for the hotel. The booking was duplicated by the tool which I did not intend. After speaking to 3 people at Priceline they refused to correct their app mistake claiming all non refundable bookings are just that, non refundable! even though it was a system error created by their mobile app! ridiculous and totally disappointing. will never book through them again. buyer beware!!!!!!
Error messages
by joebadcarrentalexperience on 2021/08/03 13:25
Booked a car rental through Priceline app. When I booked, I received an error message as the last step. To my stupidity I assumed an error message at the last step means the booking didn’t go through. Actually it did! Twice! After receiving two error messages I booked directly through the car rental agency for a cheaper rate! So when I showed up to pick up the car they said I had three rentals! Now I’m try to get a refund and the app I book it through, Priceline say I need to go to the source. The car rental says I need to go to Priceline! Both customer service centers are terrible, they must be under staffed! Both companies probably got free money from the government too! Terrible customer service and terrible app! My name is taken on the review which is weird! They probably have way more bad reviews then shown because they make it hard to leave a review. Update: Got a message from the developer of the app. Asking me to call a phone number, this is the same number I’ve called many times and it routes me to SIxt not Priceline. Another example of how terrible this has been. They don’t accept responsibility of their own app!
WARNING! Absolute horrible Customer Service!! Do NOT use them!
by Kooshballgirl on 2020/12/17 14:10
WARNING! I never take much time to write a lengthy review but after having to deal with this shady company and everything they’ve put me through.. I am NOT happy! I had to cancel my Hawaii Vacation due to the pandemic. I cancelled with enough time. While I finally got through to someone to help me and reimburse me for hotel and car, NO ONE could seem to offer any information regarding the airline fare. Representative after representative continued to transfer me, leave me on hold for over an hour to later just hang up my calls, it has been a total nightmare dealing with them. After pleading, to get some sort or resolution the airline kindly insured me that as apologetic as they were they could NOT reimburse me or give me flight credit because I purchased my flight through a third party and they stated that Priceline should not be giving me the run around rather than trying to make things right... I will NEVER use Priceline again to book a vacation And I am insuring that I let everyone know especially on the travel pages in order to avoid such a headache!! Priceline you need to make this right!!!!
Scam. The actual worst. Zero stars.
by Kajsa Darien on 2021/08/22 08:27
Two hours on the online chat. Never got connected to a real person. Just left waiting and then was disconnected because the system was overloaded. Called them and got an automated message about how they couldn’t help anyone whose reservation was more than seven days out and then it hung up. I was contacting customer support because they changed my flights to more than double the travel time by adding a stop to each (previously non-stop…I paid a significant amount extra for that) and changed one flight from leaving at 8:39am to leaving at 6:45am. I would have to pay $130 in combined fees, between the airline and Priceline, AND the difference in ticket price, to fix any of this. They also downgraded me from a free carry-on for each flight to a personal item only. Didn’t even know they could do that, but looked it up and it turns out the baggage allowance is “not guaranteed.” What the……….. Response to Priceline’s response: Yes it does “sound right.” You refused to do anything & the flight got pushed even earlier, to 5:30am now, and arriving even later, getting us dangerously close to missing the wedding rehearsal.
App woes
by Low Shoulder on 2019/07/06 14:13
Chose to use PL due to name recognition although other discount sites were priced about the same. Round trip Delta to destination Spirit from destination. The app failed to reserve our seats on delta and we assigned the last four seats on the back row. While in route the app does not indicate boarding gate, but emails changes which for this trip changed twice. Atlanta airport is spread out, and we just happened to check departures and noticed 30 minutes before boarding that our gate had moved from A19 to F9. No email from PL...... until we were boarding. Day before returning we received an email to check in on Spirit Air tried several times to check in, but never received confirmation. While checking in we noticed that if you wait until your flight Spirit will charge extra for checked luggage which is $40 per bag(x3), then we were charged $16 per seat (x 4). As of two hours after “checking in” still had not received our boarding passes and seat confirmations. Flying Delta, Southwest or United would have cost about the same plus the apps for delta and United seem to work very welll. Do not trust the PL app if you do not fly regularly.
Some Bugs to Fix
by Spopish on 2018/03/10 18:51
Their customer service is less than helpful. -I booked a hotel using the Name Your Price feature in the app for what I thought was the following night because we were driving home from our trip the next day. It charges your card right away, so I assumed everything was alright. After hours of driving we got to our hotel (that I thought I booked for that night) and the less-than-friendly front desk attendant said our reservation was for the previous night. I double-checked my app, and sure enough, it was booked for the previous night. I was sure I entered the correct dates when I booked. I think there was a glitch in their app. When I called Priceline to see about a refund, they were sympathetic and said they thought it was funny that the app let me book the room after midnight. When the customer rep tried to call the hotel, the hotel wouldn’t answer. Priceline wouldn’t give me even a partial refund. How often does this happen? How much money is this company making off their app glitches? I wouldn’t use this app. I guess the old adage of talking to a person is best in this situation and I think that’s what I’ll be doing in the future.
I can’t believe it
by vanecars on 2020/10/20 00:58
I have used Priceline for many years to book any travel related accommodations. I have booked hotels stays, and air travel; never had an issue. Earlier this year before COVID-19 ruined our lives I had booked 2 plane tickets and now I will not be using them because I cannot travel and I have lost my job so I really need my full refund back and they just keep telling me due to airline policy they can only offer me a travel credit. Sadly I need bills to pay and I cannot pay them with travel credit! I have been trying to get a refund on this for over a month and nothing. I get toss around like a ping pong ball, call here call there let me transfer you. I understand that in “normal” times a credit is fine but we are in a world pandemic you would think they would be more helpful. So sad that after using Priceline for over 5 plus years I will never use them again.
Am in a Love/Hate relationship with Priceline
by KPI/CIB on 2019/07/13 14:09
I have been a loyal Priceline user for well over 10 years. I probably book from 50 - 75 rooms per year and every time I book, I fear that something about my trip might change. Priceline is super inflexible. Actually, they are kind of Bi-polar with a heavy bent toward inflexibility. On a rare occasion, I have been able to reschedule a room, or cancel a trip that has been changed, but for the most part, if something changes about your trip, just plan on no refund, no changes. It’s kind of like playing Russian roulette, but with four bullets in the gun. The other thing is that their prices used to beat anyone on the internet, and the bidding process worked wonderfully to get the best rate available. Recently, not so much. Prices are pretty much in line with almost every other company out there. So, if you like gambling with your money or if you are 100% sure nothing will change about your trip, then I would still use Priceline. But if there is even a small chance something might change, I would recommend someone else.
Worst app ever and hasn’t changed in years....
by sunpaw17 on 2019/08/16 00:32
Whenever you have stayed at a hotel, the app gives you deals to stay again and again, but it doesn’t let you do anything but accept whatever room they may have available for that deal and not any other room! “Room is guaranteed to accommodate 2 adults”. Ummm? So what about families? And WHY CAN’T I BOOK A DIFFERENT ROOM?! If you select the ‘choose’ button it takes you straight to a check out screen... great... I want to pick my room!! I need it to fit 5 and a lot of rooms don’t do that. I’m not just going to book. So I have to go to your website or better yet... NOT YOU. To book the room I want. Been like this for years... no one else complained?! I doubt it. Now your app is deleted, thank you for wasting my time yet again. Like the last time I paid for a whirlpool sweet and you just told the hotel I paid for a king and had to pay the hotel more money when I got there for it when I already paid you an extra fee over the regular king room for it. Sounds like it not uncommon and you are another apathetic business out there just waiting to scam others out of their money.
Rating Trends
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All Versions
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Current Version (21.5.2)
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Version History
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App name
priceline - hotel, Car, Flight
Description
Get exclusive app-only hotel deals, discounts on rental cars, and cheap flights all in one place, with the priceline app. Join millions of happy travelers who book great deals with us every day - download now! NEW - Stay more, save more! Unlock priceline VIP when you book and get our best prices on great hotels. Still need a reason to download the app? Here’s 3: 1. Access to exclusive hotel deals found only on the app. 2. Everything you need in one place - low-priced hotels, cheap rental cars and discounted flights. 3. Personalized, relevant hotel recommendations - we have the travel deals that matter to you. Our app is rated as Best App for Travelers by Travel + Leisure! SERIOUS SAVINGS You’ll save up to 60% off with Express Deals®. Seriously. Plus, you save up to 50% off hotels when you unlock priceline VIP. SEARCH, FIND, BOOK Finding the perfect one is easy as pie. Search by city, address or point of interest to book the most conveniently located hotels and rental cars. As you search more, we uncover even more deals just for you. QUICK & EASY Want to book in a matter of seconds? Our app features super-quick travel booking, especially when you’re signed in! We do fast well. rental CAR DEALS Hit the road with rental car deals on 22 brands in 28,000+ locations. That’s how we roll. CHEAP flights Travel across the globe with super deals on thousands of domestic and international flights across the globe. Pace yourself. TRAVEL BUDDY Easily access and make changes to your trip wherever you are with our My Trips feature. Need to check your booking on the go? Get all of your reservation and travel info right on your phone, even if you booked on your computer and even if you don't have service! My Trips works offline, too. Like magic. Our app has your back. And it’s watching your wallet, too. Download now! priceline is part of Booking Holdings, which includes leading online travel brands such as Booking.com, Agoda, Kayak & OpenTable.
Do NOT WASTE YOUR TIME WITH PRICELINE
by P3ter myers on 2021/11/30 04:36
I booked a oceanfront 3 bedroom villa thru Priceline as a VIP, when I called the hotel to confirm I was told it was just a water view villa. I was told that since it was booked try a third party (I booked on Priceline.com) I needed to contact them. Imagine my surprise to find out that they were not able to help me since it was actually thru booking.com there “sister” company. I have been on the phone over 50 minutes being told that the hotel does not have oceanfront rooms ( I have stayed at the resort numerous time OCEANFRONT) and given all kinds of run around…run from Priceline and the scams they are running…waste of time and money now days …
Charged me a rental car without rental service
by Alex一小只 on 2021/11/30 04:23
I have reserved a rental car I. Denver, waited for more than half an hour at the airport without shuttle show up. Called the rental car company without answer. Called the agent only to find out that they don’t know what’s going on and they are still going to charge me regardless I get service or not. Defiantly unacceptable especially as a VIP platinum customer who booked thousand of trips before.
Great deal and app
by Fifikam on 2021/11/29 18:52
I had a great experience with Priceline and recently I found unbelievable deal through the app
Outstanding Values
by Mark C. - 032120 on 2021/11/29 18:28
I have been using Priceline from the William Shatner days and it has never disappointed me period.
Westin hotel Alexandria VA
by jocelyn haley mrs H on 2021/11/29 17:31
Love Westin Hotels
Great hotel experiences
by MicDiaz on 2021/11/29 15:40
I usually use Priceline for hotel stays and I have never been disappointed. Easy reservations, great stays. So easy and convenient, and love that I can use Apple Pay.
verysmooth to cancel the wrong reservation and refund very fast!
by Honest Tom and Jessy on 2021/11/29 14:24
Good attitude staff follow and help me deal with canceling and
Convenience at your hands
by 8-8-1234 on 2021/11/29 13:45
I’ve used Priceline for many years now. I’ve used it to book trips in advance and I’ve used it to book last minute hotel stays, every time has been easy and very convenient. I’ve only had one mishap with customer service due to a language barrier but I was able to work it out in the end.
Loved it
by mvokitty on 2021/11/29 06:47
Best flight prices
Great job!
by CHS 76 on 2021/11/29 05:50
We had booked a room and it said we could not cancel my daughter got Covid so I called Priceline they called the hotel and they refunded our money it was very quick and I really appreciated it
Priceline is my favorite way to travel
by KristinMaher on 2021/11/29 03:00
I travel 40/52 weeks in a year and I book everything through Priceline because they have the best customer service and rewards program. 10/10 would recommend to any frequent travelers.
Check the App & Online! Use Rakuten!
by Katrinasouth on 2021/11/28 22:20
Priceline and Rakuten are awesome together!
Love the app
by ramiro-1313 on 2021/11/28 04:06
I am always looking in the app for random vacations to take and find great prices.
Great app!
by Camacho2011 on 2021/11/28 03:26
Very easy to use and got a great deal! Have to check for offers repeatedly since they come and go everyday.
Easy peasy
by dbschroeder on 2021/11/28 01:27
App was easy to find a flight and booking was just as easy.
Scam Artistry
by dollabill35 on 2021/11/27 23:27
The title of this review should be the name of this third-party scam service. Their VIP program is the biggest load of horse manure I’ve ever had the misfortune of thinking that I was benefiting from. I’d like to take a minute just sit right there and I’ll tell you not about the prince of Belair but about how Priceline is hard-core screwing those of us that fall for their deceit and lies both of which their business model is built on and tactics they must used to be able to survive and as an “business“. When Priceline offers “express deals“ or VIP discounted deals whatever they wanna call it in they can call it but if you put lipstick on a pig.. it’s just a barn animal with lipstick on. When hotels cannot sell their rooms at the price that they are trying to sell them for companies like Priceline swoop in and purchase all of those unsold rooms from these properties at an extremely discounted rate and then turn around or however low that the customer thinks that that room is and whatever great deal they think they’re getting it’s not all that great in the long run. The reason Priceline blames the property for their refusal to offer refunds or changing dates if mistakes were made is because Priceline would lose their rear ends. It’s not the hotel that’s refusing it’s a priceline that’s refusing and so these companies Priceline and others partner up with hotels and a hotel says it’s a Priceline‘s fault Priceline says it’s the hotels fault when all actuality it’s the greed of big tech and companies like Priceline because if they are buying all of these rooms from all of these properties and then turning around and sometimes increasing making a profit of 300% or more and then all of a sudden reservations are allowed to be canceled or changed that adds up
Better booking awareness
by SALT41 on 2021/11/27 18:37
They need too follow up on refunds and hotel awareness there are a few in Romulus that should not be on the list the Wyndham on wickem rd had blood on the walls and stairwell floor and no lights blood in tub and I was. Denied my refund or rebooking 🤬
Priceline is the Best
by bbbaha on 2021/11/27 18:29
I have been a member of Priceline VIP member for some time and they indeed have the best prices on some of the exclusive hotels I LOVE ITTTT!
Best for Car rental options
by Choudary Babu on 2021/11/27 16:04
Priceline offers the best for car rental
❤️ saving money?
by Sophistcat207 on 2021/11/27 15:10
Priceline saves me $$ every time.
Love Priceline!
by ashreeves1317986 on 2021/11/27 13:29
I enjoy all the vip treats and the deals, I can always count on here to work something out for myself n my family.
Priceline never again!
by gmail customee on 2021/11/27 12:38
Keep in mind descriptions in priceline are very deceiving, they don’t have any quality standards and will accept any terrible hotel into their network. Also, good luck with getting help from customer service if you actually need to speak with someone.
CHEAPER THAN MY USUAL GO TO
by aric1011 on 2021/11/27 05:38
Very happy with price!
Hello
by baldwinandrew27 on 2021/11/27 00:05
Simply amazing service I would never use a different website for my travels
Super convenient
by yubartita on 2021/11/26 19:00
Super convenient and always the best rates around
Does Not Work
by B1ack_1ce on 2021/11/26 18:15
When selecting a round trip flight, each time you try to select the return date, it simply changes the departure date and the return date. Even if you try to click and drag, it simply changes both dates. The flight feature is basically unusable because of this bug and it needs to be fixed.
Don’t Trust!!
by hopetheygetcancelled on 2021/11/26 00:48
Horrible customer service I asked for a refund and they never sent it and still charged my bank for a reservation i didn’t even go to..
Traveler
by 2 Smooth 22 on 2021/11/26 00:33
I have used this app 3x in the past week and I am extremely happy with the quality customer service I have received.
Booked a motel and they gave the booking to booking.com
by valtaps on 2021/11/26 00:29
I booked through Priceline and somehow it went through booking.com and I did not have a motel at Embassy suites!😤😠😡🤯🥵
Thankful traveler/
by jecjat on 2021/11/25 21:08
Looking forward to stay, ease of reservation and App !
never again. gang of thieves
by daniel tanner 111 on 2021/11/25 20:24
I was a vip priceline member for 15 years. booked a hotel for two nights at a 5 star resort in vegas. within 24 hours and one week before arrival, I contacted them that I needed to cancel due to a positive covid test. did not want to risk infecting staff and others. they flat out refused to refund. stole my money. it wasn’t even about the money. these guys are plain thieves. will never use hem again.
Worst experience in my life
by dgnstjetj on 2021/11/25 09:32
I been using Priceline for 3 years and everything works out perfect couldn’t be any better, they offer really good deals and incredible prices. However, the customer service was like a 3/10. The first time that I reach out to then it was because the hotel that I reserve in Salina Kansas was not what they told me it was going to be and maybe This is not their fault but they should check their hotels to make sure their customers have a nice experience when I get to the hotel there was not body at the front desk and I know is hard to believe but is true… I had to wait 2 hours until and super nice lady show up and apologize to us because there were 2 others family that were waiting longer than me.. when I call the customer service right at the hotel I told the what happened and they said they were gonna call to the hotel but I was telling them that nobody was there because right there.. finally after two hours I get into my room and it was just nasty and I had to buy towels at Walmart…
I love Priceline
by Sukiya's iphone on 2021/11/25 06:46
Priceline always bring good deals Love it
VIP or not is the same
by Carlospucallpa on 2021/11/25 03:52
The website advertised even low rates if you sign up. And even lower if you download their app. ITS A LIE!!!! Is the rates! Same rates!
My review
by arcade fire 68 on 2021/11/25 01:56
Priceline was easy to use and very reasonable what a wonderful blessing
Always the best price
by Glad you're there on 2021/11/25 01:32
Returns can be a problem on the hotel.
So far great prices
by PamG51 on 2021/11/25 00:01
Will let you know how the room is and the service.
Cool
by vfgww on 2021/11/24 22:40
Nice
Best App for Hotels
by heyynikki on 2021/11/24 15:16
I use the Priceline app every time I book a trip. I’ve yet to find an app that offers deals as great as Priceline. 10/10.
Hopeful
by tryingto lovedashing on 2021/11/24 12:57
I’ve had a great experiences so far with the app in the next upcoming weeks I have a couple express rooms reserved hopefully everything works out and I can continue to love this app I just wish the deals were a little better on the app versus the real hotel website but I’m gonna still try and give this thing a go
Car rental
by jpm chase comment on 2021/11/24 01:52
Fast and easy! Great price too!
Member for years
by nat ruiz on 2021/11/23 20:28
Love it great deals and I prefer it over any other app
I do love it
by kfam2021 on 2021/11/23 18:54
I do love it, please leave me alone now.😌
No disappointment
by hixs50 on 2021/11/23 13:08
So far no disappointments love the comfy beds
Disappointed
by sessnoopy on 2021/11/23 07:46
Drove 10 hours after booking a room and had to sleep in my car at a rest area because they did not pay the hotel but took all my money for a room.
Unreliable Customer Service
by shivadasonmenon on 2021/11/23 07:38
I’ve called about 7 times (3 of which I was on hold for 40+ minutes today and then hung up on) about a flight I’ve been requesting assistance. Each time I call they say to call in 24-48 business hours. I’m trying to plan our trip before I run out of time and flights get booked. Get it together….
Love it
by DeetheDawn$ on 2021/11/23 05:59
This is a goat app
Great discounts
by milly amaya on 2021/11/22 20:15
Love this app i saved $ over other apps
Disappointed with auto rentals
by Culito chicken on 2021/11/22 20:11
I did 2 auto reservations on my app and when I got to my destination to pickup tha vehicle they way overpriced me for the car , I talk to customer service and summited the invoice they gave me and didn’t fix anything so from paying $200 plus for the rental they charge me over $600 and Priceline wanted me to contact the rental company myself , I leave I LA the rental was in Guadalajara , Mex , I don’t have the time to be dealing with this
Very easy
by Jones72802 on 2021/11/22 20:04
Saved a lot of trouble and some very good prices I’ll continue to use Priceline for sure!
Priceline
by Samantha Ordaz on 2021/11/22 06:03
Amazing app! made my trip super easy
Great App
by Melissa from Virginia on 2021/11/21 20:54
I always use the express deals! I am almost at platinum status that’s how often I use the app. Love it no complaints.
Amazing Deals
by L,Mac on 2021/11/21 18:42
I real like the deals I’m always able to get dealing with you guys,, thanks so much an I recommend everyone to use it 👏🏽👏🏽👏🏽
Love this app
by jbcarringon on 2021/11/21 17:50
Best app for maximum savings!
Easy booking
by YSLD.123 on 2021/11/21 17:16
Love how easy it is to book my trip through the app!
Great
by EBDone1 on 2021/11/21 10:55
Is easy to book anything from flights to Hotel to Rental Car. Love it
No other way to book a trip
by Juancho Franco on 2021/11/21 01:40
I’ve been using this app for years and I had no complaints. I tried a few other well known apps and Priceline always beat their deals.
Still awesome
by Remedy00 on 2021/11/20 19:29
Love Priceline.
Easy tripping
by karen of the north country on 2021/11/20 14:35
I have been a member for ten years, lots of trips, both flights and hotels. Whenever I have had a problem or needed to make a change, I have had great service. Thanks!!!
Complete
by Crystaligjt on 2021/11/20 10:37
Just completed everything we needed for our vacation thank you
Best savings ever and love the app
by JoleneMae on 2021/11/20 05:07
Priceline makes my life easier and more convenient to get away from life and relax
Must have App
by MnMitch007 on 2021/11/20 02:50
I’ve been at Priceline VIP customer a few years now. I’ve always received excellent help from the customer care department. And I feel they are very competitive prices on the products they sell.
Ms Finister
by redwobbie on 2021/11/19 23:46
Reasonable prices the best
Are you just now signing up⁉️🤦🏾‍♂️⁉️
by Sarg... Again. on 2021/11/19 17:30
If you’re just now getting this app, you’ve been missing out🙌🏾
False advertisement
by thisisbullshit000 on 2021/11/19 16:03
Priceline promised coupons after I booked my flight which was almost $800 and they said I was going to get a 50% off on flight and car rental was never arrived on my account and when I called I got put on the phone with more than five agents for more than an hour and each of them told me that they was going to put me with the next agent because they can’t help me and that just because i was offered the deal doesn’t mean that it’s not expired or it’s accurate I got on the phone with the supervisor he couldn’t help me either he said all he could do is write down and take the complaint
Great app for travelers
by MLC AL on 2021/11/19 14:10
I like using the Priceline app for booking hotels and rental cars. Will probably try it for flights too. You earn vip status and get special deals that really do beat other travel site prices.
Great costumer service
by yayick on 2021/11/19 13:54
they went the extra mile to make comfortable our 1 year old, the staff and housekeeping also be sure we have what we needed.
App
by Teneil2 on 2021/11/19 07:35
Really easy to use.
I’m a first timer using express deal
by mr allen b on 2021/11/18 19:17
Yes it’s a great saving and the flight looks like the same I would have spent a lot more booking direct.
Love this App & Priceline!
by ColtronDestroyer on 2021/11/18 16:23
Been a Platinum member for a while - really easy to use App & great hotel prices that are lower than public rates. I’m a life long customer!
Love this app
by Grygoose1981 on 2021/11/18 13:29
It’s quick and easy to use .. we use it every time we go to Nashville!
3 star hotel???? Buyer beware!
by Lbinhi on 2021/11/18 02:50
Under no circumstances is the Ramada plaza in Fayetteville nc a 3 star hotel It is a one star if that
Security code fails!
by naceman405 on 2021/11/18 02:01
All toooften
Great deals!
by Nachito Mar on 2021/11/17 22:49
Priceline always coming thru with the hook up!
I only use Priceline for my trips
by Obnivega on 2021/11/17 20:38
I had tried different places for hotels and car rental but I always get better price and deals with Priceline. I recommend it to everybody.
Amazing!
by Our Lady Laurie on 2021/11/17 14:12
I love Priceline ! When traveling I always use Priceline. It gives me great discounts. They are always there for me when I need to change something. 5 stars from me.💖
Bad experience
by wer to cvhgvvyibgiv on 2021/11/17 14:02
Bad experience
The best app for hotels
by jessicabby77 on 2021/11/17 11:40
This app has the best prices out of all hotel booking apps. The more you book, the better price you will get the next time you book! Totally recommend !
Downloaded this app for coupon code nowhere you use coupon
by J$Honey on 2021/11/17 01:03
I received a coupon code when I downloaded this app and there’s no where to enter it at check out. Angry bc it charged me full price
Nice app
by ufghufjjdjc on 2021/11/17 00:52
Love it
Great prices
by offerupsucks2 on 2021/11/16 22:32
I’ve used multiple apps to reserve a hotel, but Priceline always has the best prices out of all of them. I’ve been taking trips about 4 times a year and not once have I had issues with them. I’ll keep using them as long as nothing changes. I’ll update if anything changes in the future. Gracias Priceline.
Ease of use /priced right
by violinviolamom on 2021/11/16 21:38
Thank you for helping book hotels and flights
Customer satisfaction
by Jb stayready on 2021/11/16 21:06
They try and work with you I suppose???
Great traveling app!
by Triston B. on 2021/11/16 18:24
Super user friendly, for somebody who isn’t very “tech savvy” like myself. Booked my hotel super quick with no hassle!
Never again!!
by rippedoff#8 on 2021/11/16 18:06
Priceline makes mistakes and won’t stand behind them. They sometimes book the wrong date then refuses to refund. Their customer service is worthless. I’ve booked a room then the hotel was full and no refund. I’ve had Priceline change the date then blame me for not checking in, even after I notified them within a few minutes of their mistake, still no refund. Many other issues. I used them to book over 100 rooms last year and no more wasted money for me!
My Favorite Travel App
by Sir, Julio on 2021/11/16 15:34
Simple. Convenient. Works every time.
Unable to correct my info on app
by Jhil52 on 2021/11/16 01:28
Approximately 1 year ago -I reserved a room for my niece - using my Priceline app and account. Since then I have to delete her name on the guest name boxes - and insert my name. It’s getting old - I want to be able to update the guest name, with my name. Today when I checked out of a room in Longview Texas - I asked for a receipt. On that receipt it listed my address as an address in CT. I have never even visited Connecticut-much less lived there. All I want to do is correct my personal info and profile. Other than that - I am very pleased with Priceline. I always get a better price and have always received excellent service. I’m a member of a couple of loyalty programs - but usually Priceline beats their price and the loyalty points do not compare with the savings from Priceline.
Great app.
by Dreamsingrey on 2021/11/16 00:06
I’ve been using this app for flights for almost a year. Never had an issue. Always the cheapest flights. On reputable airlines. I booked a couple hotels with out hassle great experience. The only downfall I have found is you cannot earn airline points if you book through Priceline. But I believe that’s the airlines rule not this app.
Best deals and customer service
by Mesamp on 2021/11/15 23:14
Express deals always a good price, many reviews on hotels.. easy customer service when I had to change date or something.. became a gold member got almost half off on every hotel
Convenient
by Mojo hen on 2021/11/15 19:55
I love how convenient and stress free this app makes booking hotels.
Great App
by Snikwad.B on 2021/11/15 14:45
Love using the Priceline app. It’s always so quick and easy to book hotels and car rentals. Love that it gives you everything right there on one page to look at instead of having to Google places wherever you are. I have not had one single problem with the app or bookings. The user rewards are excellent too.
Bookings
by Mrquick247 on 2021/11/15 10:26
Never goes smooth,something’s always wrong from Priceline end .thin all they can do is say I’m so sorry costing you more money thin it’s worth. Just call the hotel yourself it’s not worth the hassle
Priceline
by LindsAnn89 on 2021/11/14 14:21
Absolutely the best! I needed a place to stay and this website found me the best deals for 5 nights!!! Thanks Priceline your the best!!!
super easy to use
by shabihoho on 2021/11/14 08:38
Love the Express Deals!
Priceline
by Robert J. Boshears on 2021/11/13 20:29
Nice app. Could use some more updates, but overall it gets the job done.
Amazing
by AgrianaR on 2021/11/13 16:44
I just really started going places this year and I've used Priceline every single time. They never disappoint with the prices or even the flight updates. I will continue to use them
Priceline App
by TDAlwaysHappy on 2021/11/13 16:24
Enjoy using the Priceline Moble app. Very easy to navigate!
Hooray Priceline!!!
by DgangoPak on 2021/11/13 05:42
Great App With Awesome Deals On Hotels, Flights, And Car Rental. Would Highly Recommend. 👌🏿
Great
by jpardy07 on 2021/11/13 04:58
I recently use Priceline for a local trip and a flight it was fast efficient and extremely affordable. Thank you!
Disgruntled Priceline VIP Customer
by baseball champ9892 on 2021/06/10 02:31
I have been a Priceline VIP customer for years. Never again. Anyone reading this review please do not buy the "priceline express deals". Biggest rip off that Priceline pulls on their customers. I had 2 separate prepaid car reservations that were the worst experience ever. I prepaid both rates and each time the rental car was not even available at the time of the reservation. My most recent trip to Chicago I spent 4 hours waiting for my prepaid full size car reservation. Reservation was for 12pm and I got the car at 4pm. Priceline refuses to accept any and all responsibility and will always blame the carrier or airline even if the issue is on Priceline's end. If you prepaid for an express deal, good luck if you have any issues whatsoever with the trip as Priceline does not back or guarantee anything on their end and will disclaim any responsibility when seeking even the most modest remedy such as a voucher to rebook a prepaid rate elsewhere. I opened 3 travel incidents on all 3 of my last trips and all were unresolved and met with the response: "I am sorry, but the reservation you have is unchangeable and there is nothing we can do." No matter the circumstances or even case of severe injury or hospitalization of immediate family member. Worst travel service I have ever used with regard to customer care and resolution.
Once again Priceline. helps make my traveling easier and less expensive.
by California.CA on 2020/06/06 12:28
Maybe I should have given 4 stars for helping me find a good low priced hotel in Amsterdam because when I first started searching I found it very hard to sort through all the hotel choices and all the many locations and areas of the big complex city. Priceline gave me so many choices it was a bit overwhelming, and their map feature didn’t work very nicely or easily on my iPad. If you wanted to zoom out a little, suddenly you would have a map of all of Europe! So it took me some time to first figure out where roughly I wanted to be, and then used Google maps to see how far walking distances were to the train station and to museums or parks I wanted to see. But once I did that, Priceline helped me find a hotel with a nice big room with a big sliding door to a sunny patio balcony overlooking nice trees. Getting my second unexpected night here was very fast with Priceline and at same great deal as first night. Highly recommend PL to friends, and like any website you get better with it the more times you use it and know how to better use it.
Happy but frustrated!,
by boo boo princess on 2021/06/24 03:13
I appreciate that I can get better deals the more I use this site. I also, in the past, have appreciated their assistance with some not so pleasant hotel experiences - AFTER I was already checked into the hotel. However I am NOT impressed with the experience I’ve had when I needed assistance with hotel reservations recently! Twice in the recent months I’ve had unfortunate & unforeseen situations arise in which I’ve not been able to get to my reserved hotel room. In fact I was even unable to get to the city/town or even within a hundred miles of said town. However Priceline would not even consider refunding my money & informed me that I would need to take it up with the hotel - which of course informed me that their hands were tied as they were to be paid by Priceline. I in turn checked again with Priceline who continued to say they were not responsible. Similar case with a rental car that had been erroneously entered into the system - in fact 2 rental cars. One with the wrong email, therefore I didn’t know I actually had a car & scrambled to find another for almost twice the price. The second had the incorrect name spelling and the wrong pick up date again causing a price increase of 50%. Priceline stating that they were unable to help in any way, despite my “Gold” status & my husband’s “platinum” status. I guess having a good record and a high booking amount doesn’t truly mean much to them.
I wish I could give Priceline 0 Stars
by baxy0031 on 2021/07/22 00:24
I do not even know where to begin when discussing and expressing the sign I can’t amount of issues I have had with Priceline when booking my vacation. A week before our departure I got a message saying our hotel could no longer accommodate our stay and to contact customer service. Frantically panicking because of the short time we called and ended up being transferred to a horrible hotel, in a horrible part of Miami Beach. It separated us from friends and family who has come along on the vacation with us. When we arrived at the hotel it was awful. We tried getting a hold of Priceline to see if we could switch after calling several of the hotels that we where told by the hotel team “weren’t available”. I have spent the first day of my vacation walking in and out of hotels asking for prices for a week nights of stays. Attempting to get my refund that several customer service employees claimed to have done but never followed through with their actions. After speaking to a supervisor several frustrated phone calls and wasted vacation minutes later we get told that the money should appear in about 10 days. So all our vacation plans no longer are happening and they have ruined our vacation. A vacation we worked very hard to earn and go on. Ruined and I am so frustrated and upset with our the whole thing has been handled. Do not waste your time because you will legit be wasting your hard earned cash and vacation……..
Usually cheaper to cut out the middle man
by SOG Irish on 2020/09/10 19:20
The first time that I used Priceline, I showed up to the hotel to discover that they did not have my room available. The computer system that they use doesn’t work well with that of the hotels so I was informed. Thankfully, the AMAZING people at the hotel (Red Lion Seaside) hooked me up with a better room and gave me a huge discount for the inconvenience of Priceline’s folly. They also informed me that they could give me a better deal than Priceline almost every time. So I took their advice the next time I took a trip. I checked the price that Priceline offered, and then checked with the hotel itself. Sure enough, going through the hotel itself I saved around $75, sometimes more. So I have started using Priceline just to find the hotels, then I book through the hotels themselves. Works great! More often than not, you can get a better deal through the hotels themselves. The only exception I have found is their price buster deals. But I always double check through the hotel before buying. Credit cards give the least hassle. Debit cards have funds held for awhile before getting squared away so just be aware of that. Also, any cancellations, Priceline takes their sweet time returning your money. But please, don’t take my word for it. Go check out a “deal” with Priceline and then check the price through the hotel and see what you find. I’d say you’ll thank me, but how in the world would you get ahold of me to do that?! ;)
Robbing customers of money reporting to Better Business Bureau
by misspoovey on 2021/10/09 16:47
I saw a room that showed a NONSMOKING ROOM WITH A HOT TUB INSIDE, well it was my best friend’s birthday and I got us a room only to see the room was filled with smoke, burn holes literally EVERYWHERE the sheets, pillow bead spread, and there was no hot tub it had been removed but it sure didn’t say it on the online app I used well I’m on disability and my money is like anyone else you didn’t provide a service or a room I should say., but it’s not okay to take my money after it took me three hours to reach someone to tell them I could not sleep in this smoke and alcohol ridden room that was filthy so they said if I brought my key to the office and checked out they would refund my money and they could let someone else that is a smoker stay there, well a month later they still haven’t refunded my money after 12 calls saying it takes time we are refunding your money well this was June 24, 2021 and today is October 9, 2021 and I received an email they are not giving me my money back even though I did not stay there in fact I called the manager and they said someone else ended up staying in the room so they got paid twice and I think it’s so wrong! It ruined my friends 50th birthday too. I left the room as it was found I only used the phone and it was making me nauseous tbe few hours I was calling Priceline, Priceline is at fault because they are the ones that promised if I left I would get my money reimbursed!
***BEWARE***DO NOT USE PRICELINE***
by QuillyFan on 2021/09/05 16:40
My wife and I booked a pet friendly hotel on Priceline because we were traveling with our dog. However, when we arrived at the hotel we were informed that the entire hotel was not pet friendly, just several rooms, none of which were available. Priceline had failed to integrate this nuance into its booking algorithm, so at 6:00PM on a Friday night in a high-traffic city, I had to find a new place for me and my pregnant wife to stay. We ended up having to book an extremely expensive hotel room as a result. When I contacted Priceline about this, their customer service department gaslit me and asserted that it was not their fault and that they can’t control how hotels book people. By this same logic, Priceline would never be responsible for any booking issues, so it’s obviously nonsense. I was ultimately promised that my ticket would escalate and that I’d receive a call back, but here we are weeks later, and no call. I learned my lesson and called the rest of the hotels that we had booked through Priceline, and several of them would not have had rooms for us if I didn’t clarify that we needed a pet friendly room. This could not have been a worse experience for me, and especially as a loyal Priceline customer for years, I am beyond horrified at how poorly they handled this situation. Any reasonable company would just apologize and reimburse us, but somehow Priceline has lost its way. Please don’t support this organization.
Not to be trusted and does not honor sales
by Peter knuckles on 2020/04/30 12:06
When you purchase something online or by phone you have a trust that the purchase for good and services will be honored by the company taking your money. And when a company dishonors that trust by taking your money but then not providing the services or goods promised, most people would consider it fraud. Priceline took payment for airline tickets and then refused to refund that payment when the flights were cancelled. Seems like an easy response by a respectable company to send the money back, especially since it was no fault of the customer that the service wasn’t provided, but Priceline has chosen to keep the money. They claim it’s because of the Coronavirus and a lack of employees to provide the refund. There are literally tens of millions of newly unemployed people that could be accomplishing the job Priceline refuses to complete. You can use this app and pray things go well and you are provided the service you’ve paid for, but know that when things don’t go right, and sometimes they don’t, Priceline will not respect you and honor the trust you’ve placed in them by sending them your money. You’ll be gambling your money on a company with no honor. Priceline has since asked to “revisit my case for review,” standard response to make it look like it cares. I HAVE CALLED DOZENS OF TIMES TO REVISIT MY CASE! The only thing Priceline should be reviewing, is how it treats customers. Refund the money you owe.
Thieves
by zwerry on 2019/08/03 14:12
I have been a loyal customer sense 2010, recommending their services to my friends and family. Over the past two years that has all changed . This is the 3rd time priceline has taken my money without giving me a service, leaving me with nothing. Priceline has pretty much screwed me over for lack of better words. On more than one occasion Priceline has had deals on there website and app that are not actually available, yet they they have charged my card leaving me with nothing now I have to wait 8-15 business days for my refund to be processed. Not only have they blamed me for not using a credit card next they blame the bank and I will be seeing my money back to me in enough time when all reality they need to take responsibility and update her apps they don’t have offers that are outdated. Not only will they Blame you for using a debit card but they will also blame your bank or the hotel before even beginning to take responsibility. When ever I have called there costumer service, they just blame blame blame, and do nothing to fix the situation or make it better, THEY DO NOT CARE ABOUT THERE CLIENTS. It’s not my fault I used a debit card it’s not my banks fault for having to refund MY MONEY it’s Priceline’s fault for having a deal that is outdated and still taking my money..I’ve given priceline so many chances but this is the last straw and stay away from Priceline. They have lost a loyal customer.
Star ratings are completely made up! Don’t believe anything Priceline says!
by Smenard23 on 2019/05/08 16:13
We paid one of their Express Deals for a 2 1/2 star hotel. We got an absolute dump that wreaks of cigarette smoke, is filthy dirty, disgusting! Whole second floor room wiggles when my husband shook his foot up and down. Bed linens are dirty, bathroom has what looks like blood on the cabinets. I’m itching all over & have bites on my back. I’m not sure it’s due to mold or bug bites! Priceline stands behind their 2 1/2 star review for this hotel even though its 1 1/2 on Yelp. It’s super gross. The ceilings even in the halls show water damage. The emergency lights look like they've had a leak above as well. The ac unit makes all kinds of dying moaning noises all night. The bed feels like we’re lying on the floor. The floor is so gross that we won’t take off our shoes! I showered with flip flops on because everything is so gross. There’s hair on everything. Doesn’t look like this room has been cleaned out between guests. Pubic hair on bed sheets. The “breakfast” consists of breakfast bars & tiny muffins thrown in a basket. There’s never anyone manning the front desk. Priceline will do nothing about it. They keep saying that their standards are more strict than others & it’s a 2 1/2 star hotel. That’s absolutely bogus. Obviously this is an issue with Priceline because they’ve got a very detailed canned response for it! Don’t trust Priceline’s star ratings!
Finding a room while road-tripping could be easier
by Capojer on 2021/10/01 06:17
For the past 3 months I’ve been technically a vagabond while trying to find a replacement home after I sold my house. Since I’m never sure where the road will lead me or where the next deal on a home might be, I haven’t been able to really plan in advance to make reservations at a hotel ahead of time. That’s where Priceline comes in handy. I can stop for a break while driving go on their app and they show me all the available hotels in the surrounding area Im in. And since Im traveling with my cats, Im also able to filter hotels that only allow pets. But I have come up on a problem with that. 2 of the hotels which flatly stated they were ‘Pet Friendly’ refused to allow my cats to stay. Saying it was because of allergens. I know as many people allergic to dogs as they are with cats. But that’s not the point which is: these hotels need to state ‘Dog Friendly’ not ‘Pet Friendly’ since that is false advertising and Priceline needs to address that with these hotels. Other than that I’ve been quite pleased with all my booking on Priceline.
Needs improvement in customer service and app development
by SASRises on 2021/06/25 17:28
I am writing this because last night I made a mistake of booking a reservation that would’ve happened Thursday the 24th to Friday the 25th when I meant to book the reservation for June 25 to June 26. First off, the website only allows you to do a bundle package (hotel+car or plane). That should be available on the app. Also when calling customer service all I wanted to do was keep my rental car and change the dates so all I would have to do is pick up the car today and a hotel would be set. Instead I’m talking with this woman who has a noisy background, she cancels everything. I have to re-reserve the hotel and rental car because I was trying to get a 40% discount bundle package that was not made available on the app. I’m not completely trying to throw her under the bus she did get the cancellation fees waived however when I try to ask more questions she was very unpleasant and it made me feel like I had to do everything on my own. Now I have to attempt to get a rental car which is like pulling teeth right now, find a hotel and all I’m doing is trying to make a pleasant experience for my daughter who I want to take because she wants to go to a nice swap meet.
Functional app but customer support behind the app is bad
by fairbankstraveler on 2021/04/16 17:30
The app has always worked fine for me, prices are consistently the best and the areas serviced are really good. Being that this is what Priceline advertises as their specialty, I believe this should be expected. However, the customer support behind the app is terrible. I made a reservation but a few hours after I made the reservation, my wife decided to make a change to our itinerary. I got back on the app, selected cancel and canceled the trip. It was well within Priceline's advertised 24 hour free cancellation period. I rebooked my trip with the changes my wife wanted. Keep in mind I did not get an immediate refund for the cancellation I made. I didn't expect to get an immediate refund but I did expect to get one at some point. 20 days after I made the cancellation I called Priceline and after waiting on hold for more than 2 hours, I was told that they would NOT honor their own policy and I would not be receiving a refund. Granted I cannot afford to be out the $2,300 dollars I spent so I will have to pursue this issue further. It's really unfortunate as I have booked over 100 different accommodations through Priceline.
Horrible Customer Service
by DPhillips88 on 2018/01/10 17:00
I have used Priceline regularly for the last few years, booking hotel rooms through them several times a month. When there are no issues, they’re great, but the times there are issues make it unbearable. I booked a hotel using the app based on it being in a specific location, and being able to get a suite with a kitchenette at a great price. Once I received the confirmation, I realized that the hotel was located approx 20 miles away from where they showed on the map, and I had a reservation for a standard room. I was told by hotel employees that they had contacted Priceline several times regarding the incorrect information, but they had made no effort to change it. So after my family drove nearly an hour out of our way to stay in a room smaller than I had intended, I let customer service know about the incorrect information and requested a refund based on it. After a few communications with different CS reps, they have yet to acknowledge that the information was inaccurate, accept responsibility, compensate me for my inconvenience or correct the info on their site. They are intentionally deceiving their customers. Priceline’s entire purpose is to curate travel information to simplify the process for users. If I have to use other sites and apps to verify that their info is correct before using them, then they are useless to me.
NEVER USE PRICELINE
by michele ford on 2020/05/27 06:47
They don’t even deserve the 1 star that I had to give to write the review. I had been using them for a month straight every night until 1 night I had made my reservation close to midnight right before I got there. It somehow got switched to the following day and they wouldn’t check me in until 3 pm. 15 hours later!! I had used all the money I had left on that reservation. So I guess they expected me to sit there and stare at the empty motel and room that I had already paid for until 3pm. A few weeks ago a hotel cancelled my reservation last minute and they were able to switch me to another hotel but fixing the date a few hours was out of the question. Finally after a round with the 3rd representative they gave me “Great news!” They decided to overlook the cancellation policy and give me a full refund that I should see in 7-10 business days. Yay me! I get to sleep a night In my car in the hotel parking lot! *BAD BUSINESS* They lost a customer that spent at least $60 a day for the last month and a half and ANYONE AND EVERYONE that I come into contact with.
Don’t stand behind their service.
by AmberR89 on 2020/06/29 11:27
I have used Priceline for years and all over the world. I use to be pretty happy with their service and trusted their company and ratings. I recently rented a 3 star hotel in Alabama. The hotel was rundown, the customer service was terrible and the shower in my room didn’t even work. I tried to tell someone at the hotel about the shower but there was no one at the desk. I waited 15 mins. There was only a sign that said they were gone. This is was at 10 am and their check time is 11 am. I called the hotel and Priceline about the situation seeking a refund, since a shower is a basic necessity at a 3 star hotel. The hotel lied and acted like there was no sign, even though the sign was a hard sign with a base, which means they use it all the time. Then they lied and said the shower wasn’t broken. It was a simple shower easy to figure out. It just didn’t work. Then Priceline said if the hotel wouldn’t refund me they wouldn’t. Even though my card is charged by Priceline not the hotel. Basically they are saying we will do nothing to protect our customers or stand by our service. I was saddened that after years of being a loyal customer with no complaints that they could do nothing for me. I don’t know that I can trust Priceline anymore.
Pretty good but room for improvement
by rabbit fox on 2019/04/01 12:00
I have used this app a bit and mostly everything is great. The only problem I have had though was that when you filter for hotels that are pet friendly you shouldn’t get to the hotel and have to beg for them to let you stay. I took my dog on a road trip and the first stop was after 15 hours of driving. We were exhausted and ready to go to bed, but when we got there we had to beg them to let us stay which thankfully they made an exception since I was able to show them where the listing showed them as pet friendly. That was stressful, but I was willing to let it go and call it a fluke until it happened again the next evening on the next hotel stop. Fortunately the lady at the front desk also took pity on us and allowed us to stay, but we have to sneak her in and out to use the bathroom and leave the hotel so the other people who work here won’t know she’s here so again very stressful. Please make sure that if you are assigning a hotel to someone looking for pet friendly that it actually is pet friendly
Worse experience
by 6/11/21 on 2021/06/12 00:54
If I could I would give no stars for the budget location I got my rental from. I booked my car rental in November! I have called and talked twice to different customer service representative and they assured me I would have a car big enough for what I requested and reserved. Today was the day to pick up my rental. I go all the way there and then once I get there I am told they have to cancel my reservation since they don’t have the supply. Would of be been nice to know ahead of time so I could plan accordingly. But no they said they could do it. I want for the other driver to show up and in the mean time have them help the person behind me and noticed they got a car for the size we requested. We then had to wait for the other car to be turned back in. And wait two hours. Yes they gave us two cars but we reserved the one for the space and now don’t have that at all for a 12 hour drive. Very dissatisfied and disappointed in this experience. The office person did nothing wrong as she just got there for her shift but the ones that cancelled the reservation couldn’t even stay there to talk to us. Instead they leave a young lady by herself to deal with and that’s unprofessional in my book. Once we return our car we will not be returning to this location. Extremely dissatisfied.
DO YOUR RESEARCH FIRST!!!
by beckysue2508 on 2020/11/08 13:33
I’ve used Priceline for at least 10+ years. Mostly for hotel stays and some flights. I have to admit if you don’t read the fine print and understand that your reservation is FINAL and there are NO CHANGES or NO REFUNDS the experience can be frustrating. If you’re the type of person who needs the security of being able to change your reservation, DON’T USE PRICELINE, but if you do your do diligence and research where you are going you can find some awesome deals through Priceline! Just the other day I found a great deal on a hotel with wonderful river views! It was located right on the Rouge River in the state of Oregon, USA. I Googled a couple of different hotels in the area that had popped up on Priceline. I also looked up their exact location on Google maps. In addition to that I read their descriptions and reviews on Priceline AND the hotels own website. Being I was booking the room for a friend’s anniversary gift, I did end up calling the hotel and booking directly through them. They even honored the Priceline deal! If it hadn’t been for Priceline, I would not have ever known about the beautiful RIVERSIDE INN in Grants Pass, Oregon!
Worst experience in my life
by dgnstjetj on 2021/11/25 09:32
I been using Priceline for 3 years and everything works out perfect couldn’t be any better, they offer really good deals and incredible prices. However, the customer service was like a 3/10. The first time that I reach out to then it was because the hotel that I reserve in Salina Kansas was not what they told me it was going to be and maybe This is not their fault but they should check their hotels to make sure their customers have a nice experience when I get to the hotel there was not body at the front desk and I know is hard to believe but is true… I had to wait 2 hours until and super nice lady show up and apologize to us because there were 2 others family that were waiting longer than me.. when I call the customer service right at the hotel I told the what happened and they said they were gonna call to the hotel but I was telling them that nobody was there because right there.. finally after two hours I get into my room and it was just nasty and I had to buy towels at Walmart…
Been using Priceline for years
by RWTL84 on 2021/11/12 05:42
Here is why I am giving them 5 stars, first their app is incredibly easy to navigate. Next their prices are always one of the cheapest you will find. (I am a platinum member so that’s helps) If you find it cheaper they will price match plus 10%. Third you can use Priceline as a gauge for what hotels, rental cars, and flights are going for and use that as a base to hunt for deals. The reality is that companies are starting to bring their prices down to these levels with membership incentives and things like that. For example if I go on and see a price here for a Marriott hotel I can then go to the Marriott app and look and see if there are any specials going on to make them cheaper and if not most hotels will price match plus 10-20% more off. Yes I wish priceine allowed you to earn points or give more away but the reality is all those things get rolled into the price anyways so the more they give away the more they charge. Nothing in this life is free and avoid the clap. That’s good advice!!!
Buyer Beware, False Advertising
by Mike_Dad on 2021/10/08 13:58
I have used Priceline three times for travel and what they promise on their website/app compared to what you get can be quite misleading. If you want a hotel and don’t care about the room or quality, then Priceline could work for you. If you want any sort of choice in what kind of room you are given, then stay away from Priceline. They have rigid policies and customer service talks right past you. My last trip I booked a nice room for a good price. When I got my receipt, it said that I booked a different lower quality room. I had pictures ready to show them that I had been falsely advertised. I was on the phone for 3 hours talking to two representatives who all told me that they could not help in any way over and over again. I asked to talk to the manager and they said they will call me (which never happened). I even had proof for Priceline’s price match and they wouldn’t even consider it. Super frustrating. The gist is if you want just a place to stay and don’t care about quality, then book through Priceline. If you care at all about the quality of room you are getting, book directly through the hotel. It will save you time and frustration. I’m deleting this app after this review so I’m never misled like this again.
Ripped off on hotel bid
by Debrabully on 2019/02/21 16:53
Bid on a 3 star minimum hotel in Orlando, placed a $275 bid and was placed in a Holiday Inn that was seedy, dirty, old and outdated. The room was dirty, body hair in the bathtub, stains throughout the rooms carpet, mold in the shower/tub gout and the hair dryer was broken. I emailed Priceline immediately when we got in the room, they didn't reply until a few days later. They replied that the hotel gave us free breakfast so that was the compensation accepted for the dissatisfaction for the room. The hotel text me asking if we were happy and I told her we weren't and explained the problems in the room, she text that she couldn't refund some of the room charge because we booked through a third party/Priceline so all she could offer is a free meal which we didn't use because it was a breakfast buffet at TGIF, gross. We spent with tax and fees over $300 for one night in a maybe 1 Star Holiday Inn when we were "guaranteed" a 3 star minimum room before bidding. For that money we could have stayed at a nice Disney resort which was the level we were expecting because of the 3 star minimum we paid for. Customer service was not willing to do anything to make this right so we will never be using Priceline again and will continue to tell everyone we can about how we got ripped off by Priceline.
Bad business
by mr.done wrong on 2021/01/05 13:35
So on a Saturday I had a reservation for a rental truck with enterprise through Priceline I had private previously bought the insurance for $91 for the week through Priceline third-party on the second on that Saturday I had to cancel both the insurance and the car I was told it after they receive confirmation that I did not pick up the car they would issue a refund that was on the second here it is the sixth and the refund has not gotten to my bank I called Priceline they told me oh they didn’t cancel that like they did the reservation it’s going to be more days before we can get that money to your bank I told them no I need to talk to a supervisor I need my money now because it came out of my account now they got a supervisor on theLine she wanted to argue with me about the fact that they were not going to give me my money back and I said you need to it’s not my problem it’s your mistake it’s been four days since I was supposed to have it and it was just now caught by me that you did not even refund me the money I will never do business with them again and I hope nobody else will either it’s something like this happens in a time like this is right now what else will they do to the customer horrible bad business practices
Long time customer
by Robyn Falconbird on 2020/10/18 11:31
I have been a loyal customer and user of Priceline before there was ever a smart phone or an app and it was really only ‘name your own price.’ The service has always been fantastic and the hotels, cars, and flights we have reserved have been exactly as described and always discounted lower than any price I could find online. I trust the company and app fully that they will stay true to the business model: connect me to unused rooms/seats/cars for less money. Yes, this has restrictions, including no cancellation, but that is the model and when I need to be able to cancel or I have no flexibility in dates or times, I use other traditional services. I have used customer service on several occasions and have always received prompt, friendly, knowledgeable service, although we have been through the growing pains with them becoming a large corporate entity and noted that customer service is not as nimble as they once were. The app is easy to use and works flawlessly.
The best service EVER !!!
by awfuladvertisement on 2019/06/20 22:34
So I tried to book with Kayak , I tried to book my flight with TripAdvisor, and a couple others. Those two gave me the biggest runaround. TripAdvisor especially. They called me after I tried to book and said there wasn’t any flights at that price but could put me on a spirit air flight for the same price. Now I’m an American Airlines guy myself , or if flying over seas like this time , I will fly Japan Airlines or Korean Air. I said no thank you , stick that spirit air and I hung up. One last try , just one last try. I downloaded Priceline App and booked my flight in under ten minutes with no hassles and the price was like a hundred dollars cheaper. Same schedule and same airlines from TripAdvisor. Oh yeah and the guy from TripAdvisor told me in order to fly American Airlines it would cost over twelve hundred dollars. Nope , it was around a hundred dollars cheaper. Priceline flights ... Best Service EVER !!! Thank you Priceline. My flight to the Philippines is all because of you.
Easy Interface - Great Prices - Great Customer Service
by IllinoisCountryBoy on 2018/03/11 23:20
I can’t say enough good about PriceLine and the App. I have used the service numerous times, so my review is based on all of these experiences. I alway check other sources for deals and I always find the best deals on PriceLine. I have used it for business and personal vacations. But what made me actually write this review rather then just rate the app, was my recent experience with their customer service. In a rush to get a reservation done while sick and mildly medicated, I accidentally made the reservation for the wrong dates. I needed it for a week later. Once I realized my mistake, I called PriceLine directly from the app. The service rep (wish I could remember his name) was professional and friendly. He contacted the hotel for me and confirmed that they could cancel the reservation for me (it was a special deal that was supposed to be non-refundable). I received the cancellation notice seconds after getting off the phone. PriceLine went the extra mile for me, and that is why I am writing this review and gave them 5 stars. Thanks again PriceLine.
Policy more important than customer wellbeing
by SstJohn86 on 2021/02/20 01:29
When I chose the Pricebreaker deal, the displayed hotel was a Comfort Inn on Hospitality. I already hated the area but am familiar enough to navigate my way around the worst parts of the block. When they sent the confirmation, it showed a Best Western on ninth St in Colton, CA. I grew up there and know the area like the back of my hand— it is not safe. Colton has a crime rate above 333%. In 2020 alone there were 370 cases of grand theft auto, 10 reported rapes, 6 homicides, 837 counts of larceny... the list goes on. They refuse to so much as move my reservation in spite of the statistics shared, and in spite of my pleading to just change it. They gave me a scripted speech that basically said “too bad, so sad... blah blah blah policy.” They will not deviate from the script. I asked them what would happen if I said I had COVID, I learned even COVID won’t trump the policy. Even shadier is the lack of contact information for corporate headquarters. There is no one to speak to beyond a call center supervisor. I have disputed the charge, and will never use Priceline again. I have also submitted my complaint to the BBB and will continue to do so with each interaction. The reps are kind but their hands are tied, I understand that but this is not Best Practice.
Express Deal Disaster/Avis ATL
by JJay80 on 2020/06/08 10:20
Very bad experience with renting a car through the “express deal” which wasn’t express at all! The system selected Avis as the provider and it was a complete and utter inconvenience! The line was 2 miles long! I had an appointment to make of which I flew in from NYC for. I called Priceline and asked if I could cancel the reservation and book another one through them with another rental provider. I explained my situation and how important it was and they said that they could NOT cancel it because the deal I chose had no cancellation. So basically, it was either stay in line and miss my appointment, or go to another counter and take the loss with the express deal that I could not cancel. Let’s just say that I made my appointment and loss almost 60 bucks. That was my 2nd experience with Avis and they both were absolutely horrible. Not only do they pick your car for you, but they are slower than time itself. I NEVER want to see that counter again. Priceline was very unreasonable in this situation being that I only wanted to cancel...only to rebook through them. Instead they just took my money and said “your loss”. Not cool at all.
Former Green Beret, 3 Tours Vietnam
by fuqaho on 2019/06/20 04:28
I booked my flight accidentally hitting the book flight key and then realized it was for the wrong month. Contacted Priceline and they were happy to assist me in calling both Frontier and Spirit Airlines and cancelling both round trip tickets while I was on hold. I was sweating it out but they came through for me cancelling both non-refundable tickets. I book through Priceline all the time and get the greatest deals after searching for a couple of days for flights that fit not only my budget, but also the times I want to go, plus non-stop. Furthermore, I just booked a full size vehicle through the express deal for the price of a compact. I checked out all other sites before and Priceline is the most reasonably priced, courteous customer care professionals, and most helpful of all the other sites. If you do go through Priceline, and listen to me, you’ll save time & money! “I can assure you, you won’t be disappointed!”
Horrible Customer Service
by 🤡🎃 on 2018/06/29 08:37
I’ve gotten a great hotel on this app, but every other hotel I’ve gotten has sucked. Don’t do the express deals if you’re going to use the app at all, they’re never what they say they are. Even the guest scores are unreliable because somehow it shows they rated it well when the review they’ve given is something along the lines of “horrible customer service” “my car was broken into” “bed bugs”. When I tried to contact Priceline about a problem with my card, they insisted that the hotel would accept a card with any name on it for incidentals. The card I booked the room with had been stolen and they were saying that I wouldn’t have to show them that card, or even a card with my name on it, just any card, even after telling them that I have seen many reviews in which people were turned away for just accidentally leaving out their middle initial for the reservation, they just repeated that any card would be fine. I then asked if I could be refunded the money I bought the hotel room with so I could put it onto another card I could show the hotel, they copy and pasted the hotels refund and cancellation policy and ended the chat.
They are good at finding hotel but what they are bad at is refund
by axp2020 on 2021/06/10 22:12
I am a VIP gold member in Priceline (whatever that means but I guess It means I use it alot). But this has not happened to me not just once but twice. I got charged by Priceline for a hotel on May but for whatever reason the hotel told me and said the payment through Priceline didn’t went through so they charged me again. (Thats all good I understand that) But when I called the Priceline 3 days after and I said both Priceline and hotel have charged me for the same day so I want Priceline or the hotel to refund on the charge they said they had to confirm with the hotel (that’s understandable too) and the representative of the Priceline said we will make sure with the hotel and send a reimbursement email to your email in 3/5 business days but NO they didn’t. So I called again in 5 days and same response but again NO email (but yes they do make me wait again to confirm with the hotel) After 12 days I called Priceline again and this time they said to email Priceline with my bank statements where it says both parties have charged. And they said it will take 5business days to receive a email back. Its been 2 week still No email.
Don’t use Priceline! They are a fraud!
by everydaytraveler on 2019/06/26 16:41
I was using the app and it has a glitch. I selected the correct days at a hotel that I was already staying at. We wanted to extend the stay one extra day. I went through the process and selected the same hotel. Everything processed and a confirmation was sent. When I reviewed the confirmation it had the wrong date. The date booked was the same day that I was booking it instead of the next day. Also, I was booking this at 8 pm at the hotel. I called customer support instantly. They said they have to talk to the revenue manager at the hotel. Then I talked to the hotel and they said good luck Priceline screws everyone over period. I spent that evening and the entire next day trying to get it fixed. After hours and hours of frustration and talking to customer service that can barely speak English they said TOO BAD! Hmmm. So they are telling me because there is a glitch on their end that it is my problem. They said it was my fault because I used their website. This is unacceptable. After read all of the negative reviews I wish I read before use long this incompetent service that will rip you off. It was total BS! Do not use this app or website!
False advertising
by 423135 on 2021/08/17 03:46
On the app for a hotel in Hawaii there were different prices for “mountain/city view”, “city/partial ocean view” and a higher price for “ocean view”. When I checked in I was given a room with a view of other hotels and a partial view of the ocean. What I paid for was the higher price for the ocean view. According to the hotel the only actual ocean view rooms are suites and the rest are partial view. All I asked from Priceline was to refund the difference in cost between the partial view and the ocean view. Priceline says it’s the hotels problem, the hotel says what Priceline sold me does not exist and they gave me what they could without having to pay even more for a suite. I don’t hold the hotel responsible for what Priceline advertised in error. I was put on hold for an hour when I asked to speak to a supervisor. The agent would pick up the phone then put it back on hold. After an hour of patiently waiting the agent hung up. I also tried through the chat. And was told again that it is the hotels problem. I have paid for something that does not exist and no one will assist me. Not a good way to treat a long time customer.
Do Not Book With Priceline!
by Kbnurse23 on 2021/09/26 21:18
Used Priceline to book a 2 night stay in Florida… when I arrived the hotel said they had no reservation and there was nothing they could do. I tried to contact Priceline via chat and they were not available but sent me a phone number yo call. I called the number and it again said no one was available and I should contact the booking hotel directly… again not helpful since I was in their lobby and they had no reservation on file. Priceline never got back to me and we had to drive around and find another hotel last minute. When I tried to call to get a refund and did finally get someone on the phone now they are telling me that the hotel has me down as a “No Show”… neither Priceline or the hotel will take responsibility for this even when I asked them to check the security footage. I guess the hotel can just say anyone was a “no show”, then they get your money and the money of the person who actually got to stay in the hotel for the night. Priceline is taking no responsibility for this as the booking agent… book at your own risk because the customer service rep was atrocious and now I am out 2 nights worth of $$$ with no refund!
Priceline Customer Service FAILURE
by KellieBurnside on 2021/04/20 19:45
This by far has been the worst experience I have ever had with Priceline or any other travel site. I booked a room for a one night stay at La Quinta Inn, Columbus TX. Arrived at the hotel on 3/22, they did not have the room I booked available. They “found” a room for me which was there W/C accessible room. I went to the room. There was no bathtub (wheelchair accessible) but there was also no TV and the bathroom was dirty. Needless to say I didn’t stay. Booked another room 10 minutes later through Priceline at Holiday Inn and it was great. I paid for both reservations through Affirm. Problem has been getting Priceline to remove the charges for the LaQuinta Inn, which as of today 4/20, I am still paying for. I have emailed and texted several times, I have called and waited on hold for 1:23 before being disconnected and I have called and waited 4 times for them to call me back. NOTHING has happened. As I write this review I have been on the phone (after waiting 52 min for a return call) 43 minutes with no resolution. There is a language barrier with everyone I have spoke with and they all say the same line of sh*t. I WILL NEVER USE PRICELINE AGAIN! HUGE FAILURE AND NO RESOLUTION A MONTH LATER.
Flights -5; Hotels- 4 and Car Rentals - 1; CS- 1 in Car Rental Issues
by Ladyjktn on 2017/12/13 14:47
I use often. Majority of the hotels have been great. Flights have been great! Car rentals have been several issues! In July 2017 car rental issue, I booked a car for Atlanta to pick up after my flight. The car rental place double booked cars out & there was no car... was on the phone with Priceline for over 3 hours of them trying to locate a rental car, why so long you ask - they kept putting me on hold for over 45 minutes at a time then switch me to different CS people. I was supposed to have been at my destination at 10:00pm and finally out of airport rentals at 10:30pm they placed in a 5x’s the amount I had originally booked a car for! They never reimbursed as they promised! I had a 3 hour drive to my destination, NO Priceline CS failed hugely! In May 2017, car rental issues in McAlester, OK. Car Rental issues in August 2016 in McAlester, OK. I don’t advise renting a car from Priceline.
Horrible Service, Deceitful practices!
by jvaldivi87 on 2018/07/07 18:55
I bought a first class plane ticket, my credit card was charged and my flight status was booked. A month later (3 days to departure) the airline informa me that Priceline has cancelled my reservation and if I show up at the airport they won’t let me board. Called Priceline 13 times, I kept getting transferred and then their reps would just hang up on me while I waited. Then someone told me it was fixed, but on the return leg of my round trip, the airline tells me I was downgraded from first class to economy and made me pay for my bag. Again called Priceline and had to pay long distance rate and after 14 minutes on the phone the incompetent rep could not help me, I chose to pay for the bag so that I wouldn’t miss my flight because I had to show up for work the next day. Now I am giving Priceline another show, I tried booking a flight twice, the app gave me an error “unable to book but here are other amazing deals.” It didn’t book my trip (my flight does not show up in the My Trips section of the app) however I have two $1,200 charges on my credit card. Now I have to waste another 3 hours of being transferred with a dozen Priceline reps until someone is able to help me.
Americas best value inn.... not
by Bisqua68 on 2021/07/08 15:24
If it was possible to give no stars, I would. We needed a pet friendly hotel to stay while traveling, thought it would have been a decent place since their name is “America’s Best Value Inn” and it cost $66 plus $10 for having a cat. If we wanted to sleep with bugs and dirt, we would of just slept outdoors. There was a hole in the bathroom wall with a fly strip hanging above it.. to catch what bugs that came from the hole. 🤢 a dime and nickel fell out of our towels that were not clean. Every lamp looked like someone had gotten into a fight with it. I Wore white socks while I was there and left with brown. The box springs were stained with puke, blood and/or urine and so were the chairs. The paint on the walls were covering something that seeped through so you could still see, Like there had been blood splattered everywhere. We had a 5 year with us and did not plan on smoking in the room but the woman at the front desk made us get a smoking room anyway in fear that they would charge us for smoking in the room when we weren’t. Also got weird vibes during our stay, pretty sure our room was haunted or something.
Don’t waste your money or stress, this company is bogus.
by J Rocko on 2019/04/01 11:20
I booked several times through them, and twice now they have failed to complete my reservations, I just had to pay twice at the same hotel, luckily the front desk ladies were nice enough to match the price, Priceline constantly gave me the run around after wasting an hour and a half, I finally just said enough, I’ll let my bank deal with you jokers, not worth the time or effort, if you find a good deal online 9 times out of 10, show the hotel they will match it or come close. Delete this app. To the developer who responded... It wasn’t a rejection, your systems failed to correctly place me even after I paid, front desk said there was a woman waiting in her car all night because of the same issue, take better care of people that’s all I can say pal, I don’t use fakebook or any social media, so I will respectfully decline...on a side note, when I disputed the charge through my bank(since your people gave me the run around) my claims department said they get more disputes from Priceline than she has ever seen, so I’m sure you are well aware of your shortcomings, I have nothing left to say on the matter, good day.
priceline will not correct mistakes made by their app
by Life on the go on 2021/04/29 05:44
I tried to book a room in Brooklyn NY using the iPhone app. n the middle of booking the app returned and error message saying the transaction did not go through & telling me to try again. I was still on the last booking screen eater co firming m credit card info. I hit “enter” again in the app tool and got a confirmation that my reservation was completed! yay!! a few seconds later i got back to back alerts that my credit card had been charged for a priceline booking 2 times, exact same amts. I returned to the Priceline app and sure enough I saw two separate booking for the hotel. The booking was duplicated by the tool which I did not intend. After speaking to 3 people at Priceline they refused to correct their app mistake claiming all non refundable bookings are just that, non refundable! even though it was a system error created by their mobile app! ridiculous and totally disappointing. will never book through them again. buyer beware!!!!!!
Error messages
by joebadcarrentalexperience on 2021/08/03 13:25
Booked a car rental through Priceline app. When I booked, I received an error message as the last step. To my stupidity I assumed an error message at the last step means the booking didn’t go through. Actually it did! Twice! After receiving two error messages I booked directly through the car rental agency for a cheaper rate! So when I showed up to pick up the car they said I had three rentals! Now I’m try to get a refund and the app I book it through, Priceline say I need to go to the source. The car rental says I need to go to Priceline! Both customer service centers are terrible, they must be under staffed! Both companies probably got free money from the government too! Terrible customer service and terrible app! My name is taken on the review which is weird! They probably have way more bad reviews then shown because they make it hard to leave a review. Update: Got a message from the developer of the app. Asking me to call a phone number, this is the same number I’ve called many times and it routes me to SIxt not Priceline. Another example of how terrible this has been. They don’t accept responsibility of their own app!
WARNING! Absolute horrible Customer Service!! Do NOT use them!
by Kooshballgirl on 2020/12/17 14:10
WARNING! I never take much time to write a lengthy review but after having to deal with this shady company and everything they’ve put me through.. I am NOT happy! I had to cancel my Hawaii Vacation due to the pandemic. I cancelled with enough time. While I finally got through to someone to help me and reimburse me for hotel and car, NO ONE could seem to offer any information regarding the airline fare. Representative after representative continued to transfer me, leave me on hold for over an hour to later just hang up my calls, it has been a total nightmare dealing with them. After pleading, to get some sort or resolution the airline kindly insured me that as apologetic as they were they could NOT reimburse me or give me flight credit because I purchased my flight through a third party and they stated that Priceline should not be giving me the run around rather than trying to make things right... I will NEVER use Priceline again to book a vacation And I am insuring that I let everyone know especially on the travel pages in order to avoid such a headache!! Priceline you need to make this right!!!!
Scam. The actual worst. Zero stars.
by Kajsa Darien on 2021/08/22 08:27
Two hours on the online chat. Never got connected to a real person. Just left waiting and then was disconnected because the system was overloaded. Called them and got an automated message about how they couldn’t help anyone whose reservation was more than seven days out and then it hung up. I was contacting customer support because they changed my flights to more than double the travel time by adding a stop to each (previously non-stop…I paid a significant amount extra for that) and changed one flight from leaving at 8:39am to leaving at 6:45am. I would have to pay $130 in combined fees, between the airline and Priceline, AND the difference in ticket price, to fix any of this. They also downgraded me from a free carry-on for each flight to a personal item only. Didn’t even know they could do that, but looked it up and it turns out the baggage allowance is “not guaranteed.” What the……….. Response to Priceline’s response: Yes it does “sound right.” You refused to do anything & the flight got pushed even earlier, to 5:30am now, and arriving even later, getting us dangerously close to missing the wedding rehearsal.
App woes
by Low Shoulder on 2019/07/06 14:13
Chose to use PL due to name recognition although other discount sites were priced about the same. Round trip Delta to destination Spirit from destination. The app failed to reserve our seats on delta and we assigned the last four seats on the back row. While in route the app does not indicate boarding gate, but emails changes which for this trip changed twice. Atlanta airport is spread out, and we just happened to check departures and noticed 30 minutes before boarding that our gate had moved from A19 to F9. No email from PL...... until we were boarding. Day before returning we received an email to check in on Spirit Air tried several times to check in, but never received confirmation. While checking in we noticed that if you wait until your flight Spirit will charge extra for checked luggage which is $40 per bag(x3), then we were charged $16 per seat (x 4). As of two hours after “checking in” still had not received our boarding passes and seat confirmations. Flying Delta, Southwest or United would have cost about the same plus the apps for delta and United seem to work very welll. Do not trust the PL app if you do not fly regularly.
Some Bugs to Fix
by Spopish on 2018/03/10 18:51
Their customer service is less than helpful. -I booked a hotel using the Name Your Price feature in the app for what I thought was the following night because we were driving home from our trip the next day. It charges your card right away, so I assumed everything was alright. After hours of driving we got to our hotel (that I thought I booked for that night) and the less-than-friendly front desk attendant said our reservation was for the previous night. I double-checked my app, and sure enough, it was booked for the previous night. I was sure I entered the correct dates when I booked. I think there was a glitch in their app. When I called Priceline to see about a refund, they were sympathetic and said they thought it was funny that the app let me book the room after midnight. When the customer rep tried to call the hotel, the hotel wouldn’t answer. Priceline wouldn’t give me even a partial refund. How often does this happen? How much money is this company making off their app glitches? I wouldn’t use this app. I guess the old adage of talking to a person is best in this situation and I think that’s what I’ll be doing in the future.
I can’t believe it
by vanecars on 2020/10/20 00:58
I have used Priceline for many years to book any travel related accommodations. I have booked hotels stays, and air travel; never had an issue. Earlier this year before COVID-19 ruined our lives I had booked 2 plane tickets and now I will not be using them because I cannot travel and I have lost my job so I really need my full refund back and they just keep telling me due to airline policy they can only offer me a travel credit. Sadly I need bills to pay and I cannot pay them with travel credit! I have been trying to get a refund on this for over a month and nothing. I get toss around like a ping pong ball, call here call there let me transfer you. I understand that in “normal” times a credit is fine but we are in a world pandemic you would think they would be more helpful. So sad that after using Priceline for over 5 plus years I will never use them again.
Am in a Love/Hate relationship with Priceline
by KPI/CIB on 2019/07/13 14:09
I have been a loyal Priceline user for well over 10 years. I probably book from 50 - 75 rooms per year and every time I book, I fear that something about my trip might change. Priceline is super inflexible. Actually, they are kind of Bi-polar with a heavy bent toward inflexibility. On a rare occasion, I have been able to reschedule a room, or cancel a trip that has been changed, but for the most part, if something changes about your trip, just plan on no refund, no changes. It’s kind of like playing Russian roulette, but with four bullets in the gun. The other thing is that their prices used to beat anyone on the internet, and the bidding process worked wonderfully to get the best rate available. Recently, not so much. Prices are pretty much in line with almost every other company out there. So, if you like gambling with your money or if you are 100% sure nothing will change about your trip, then I would still use Priceline. But if there is even a small chance something might change, I would recommend someone else.
Worst app ever and hasn’t changed in years....
by sunpaw17 on 2019/08/16 00:32
Whenever you have stayed at a hotel, the app gives you deals to stay again and again, but it doesn’t let you do anything but accept whatever room they may have available for that deal and not any other room! “Room is guaranteed to accommodate 2 adults”. Ummm? So what about families? And WHY CAN’T I BOOK A DIFFERENT ROOM?! If you select the ‘choose’ button it takes you straight to a check out screen... great... I want to pick my room!! I need it to fit 5 and a lot of rooms don’t do that. I’m not just going to book. So I have to go to your website or better yet... NOT YOU. To book the room I want. Been like this for years... no one else complained?! I doubt it. Now your app is deleted, thank you for wasting my time yet again. Like the last time I paid for a whirlpool sweet and you just told the hotel I paid for a king and had to pay the hotel more money when I got there for it when I already paid you an extra fee over the regular king room for it. Sounds like it not uncommon and you are another apathetic business out there just waiting to scam others out of their money.
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All Versions
4.0
729,477 total
 5
620,710
 4
68,180
 3
18,298
 2
6,467
 1
15,822
Current Version (21.5.2)
5.0
637,581 total
 5
556,740
 4
57,205
 3
12,836
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2,915
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7,885
Version History
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Keyword Volume Hits KEI Rank
hotel
21.61
22
1
rental
15.70
20
rental car sites
0.00
8
hotels
14.13
8
flights
17.42
7
2
rental cars
39.23
5
price
0.00
3
priceline app
642
1
priceline
871
1
rentalcars com
0.00
rent my car
41.83
rental car discounts
0.00
priceline com
0.00
priceline negotiator
0.00