Screenshots
Keyword Volume Hits KEI Rank
rental
15.70
51
3
rent my car
41.83
39
rental cars
39.23
13
hotels
14.13
10
price
0.00
8
hotel
21.61
8
rental car sites
0.00
5
flights
17.42
3
rentalcars com
0.00
2
priceline
871
1
priceline app
642
1
Search Visibility
App name
priceline - hotel, Car, Flight
Description
Get exclusive app-only hotel deals, discounts on rental cars, and cheap flights all in one place, with the priceline app. Join millions of happy travelers who book great deals with us every day - download now! NEW - Stay more, save more! Unlock priceline VIP when you book and get our best prices on great hotels. Still need a reason to download the app? Here’s 3: 1. Access to exclusive hotel deals found only on the app. 2. Everything you need in one place - low-priced hotels, cheap rental cars and discounted flights. 3. Personalized, relevant hotel recommendations - we have the travel deals that matter to you. Our app is rated as Best App for Travelers by Travel + Leisure! SERIOUS SAVINGS You’ll save up to 60% off with Express Deals®. Seriously. Plus, you save up to 50% off hotels when you unlock priceline VIP. SEARCH, FIND, BOOK Finding the perfect one is easy as pie. Search by city, address or point of interest to book the most conveniently located hotels and rental cars. As you search more, we uncover even more deals just for you. QUICK & EASY Want to book in a matter of seconds? Our app features super-quick travel booking, especially when you’re signed in! We do fast well. rental CAR DEALS Hit the road with rental car deals on 22 brands in 28,000+ locations. That’s how we roll. CHEAP flights Travel across the globe with super deals on thousands of domestic and international flights across the globe. Pace yourself. TRAVEL BUDDY Easily access and make changes to your trip wherever you are with our My Trips feature. Need to check your booking on the go? Get all of your reservation and travel info right on your phone, even if you booked on your computer and even if you don't have service! My Trips works offline, too. Like magic. Our app has your back. And it’s watching your wallet, too. Download now! priceline is part of Booking Holdings, which includes leading online travel brands such as Booking.com, Agoda, Kayak & OpenTable.
Not the lowest price
by ruddde on 2021/01/26 01:28
Beware - you don’t get what you pay for . Once you pay , they book you in the cheapest room they can find . Then rude when you contact them
Thanks
by Marco Pole-o on 2021/01/25 23:52
I love you guys
Best Deals
by REDMAN167IQ on 2021/01/25 20:30
I’ve been using this app since it came out and I have always gotten the most fantastic glorious deals. Thank you Priceline
Great
by booboo7719 on 2021/01/25 10:05
Lov were the app
Hotels
by 11-24 on 2021/01/25 08:04
Awesome!!!
Perfect with some more perfect !
by Gmoney12345668 on 2021/01/25 05:39
Just Perfect ...
Happy
by :$52($7$ on 2021/01/24 01:44
Easy to use and received a great price!
Great!
by Adrién B on 2021/01/23 20:36
Easier to sort and filter than other reward and booking sites, especially Hilton Honors. Great value, can help you find anything!
Easy
by :) :) :-0 on 2021/01/23 18:39
Priceline is so easy I always get the best deals I have not been disappointed yet
Best Experience at a Westin I’ve ever had !!
by thehairgawwdd on 2021/01/23 14:24
The service was amazing and Priceline never made it so easy to book such a comfy and cozy-chic room right there in the city so fast! It was awesome !!
Can’t Change Saved CC Info!
by HankHeim on 2021/01/23 00:05
I found no way to change the default payment option in my account settings. No excuse for not offering this simple customer service.
Best app for travel
by Airik8 on 2021/01/22 17:34
I love this application it gives great deals And knows what I want.
Don’t give me my money back
by roneuber2019 on 2021/01/22 07:14
I had a big problem in my travel to Miami , and 100% of fault was with PRICELINE. I went humility and called 500 times and never had answers. I’ll never mind forgot this trip . Between zero to 10 . I’ll give ZERO , to PRICELINE
Needs more to offer
by Leesa9311 on 2021/01/22 03:24
Needs better ratings for these 2.5 syar hotels & a better selection of hotel choices
Love it
by jamal harrigan on 2021/01/21 13:41
Save ya boy money
It works
by Cooterbuggg on 2021/01/20 19:00
Pretty good
I LOVE IT !!!
by TRobinson99 on 2021/01/20 16:26
I love booking with Priceline, they are cheap and give you great quality options. I will recommend to Everyone.
Love it !!!
by NaylaBayla2016 on 2021/01/20 14:25
Always finding great deals !
Fast n Easy
by thegodsent1 on 2021/01/20 06:20
Booked a room for 3nights at a 3 star hotel for a total of $203
Excellent customer service
by dk daboss on 2021/01/19 21:52
Thank you Priceline for excellent customer service. I had the pleasure of speaking with Travel specialist Alejandro id# 34000548 and he was able to deliver impeccable customer service. Thank u for such a wonderful employee. Excellent cs. God bless u all
The best travel app ever!
by charlie1326 on 2021/01/19 13:56
People! Check this app out! I highly recommend it.
Family
by Sweetwillieruth on 2021/01/19 04:48
Thank you
No filters?
by Ginamarina on 2021/01/19 02:59
I can’t get the filters to work while trying to find a hotel. Not convenient when you’re on the move!
Could use improvement
by lucifuhrer on 2021/01/18 18:13
Priceline is awesome when it comes to discounts on traveling, no doubt about it. There are a couple things I believe would make the search better. First, including the deposit/incidental charges hotels require at check in and what type of payment is accepted (cash/credit/debit). Most reservations are non refundable and more times than I care to say I’ve had to cancel a reservation because upon arrival I’ve discovered one of the two issues mentioned is an issue. Including this info in the search results is important and would save so much hassle. The other improvement I would suggest Is to include some sort of rewards for a discounted or free stay. Something of incentive to use Priceline instead of another platform that offers better perks.
Love!
by asiaboooooo on 2021/01/18 09:43
I absolutely love Priceline !
Yucky!
by PhylomebaD on 2021/01/17 21:14
Cannot book hotels and flights. No vacation packages. Not a bad app.
Priceline review
by HeatBix on 2021/01/17 18:59
Hands-down the worst customer service I have ever seen in my life. They do not care about the customer. The customer is always wrong. They outright tell you lies about their policies.If they did not have the lowest prices online, I would never use this service ever again. But because I have no choice, I use it daily and still get treated like crap.They tell you that refunds will be in your bank account in one business day. That is an out right lie. It takes in between 5 to 10 business days and they will argue with you nonstop until you hang up. They have raise their voices to me and my husband. They have said that there isn’t a supervisor available or they are the supervisor. They can’t all be supervisors come on. The worst company I have everBeen forced to use daily.
Hotels
by jskfiduy on 2021/01/17 02:46
I been a room at least once a month and they always give me great deals.
Dope App
by Elijah Muhammad Jr, CEO on 2021/01/17 00:39
Besr app infront of hopper
Terrible. Recommended an extremely unsanitary, unsafe hotel
by cherricopottery on 2021/01/16 22:13
Sold us on a cheap hotel that seemed fine at first, but the next day we found a used, bloody condom on the floor. Hotel Staff didn’t care, Priceline Staff didn’t care, never got refunded or even an apology. We would’ve gladly paid more for something safe. Terrible.
Good startup
by Nikki-😎 on 2021/01/16 20:21
Good app for planning trips for the first time. Fixes helpful reminders on when to check in for flights and such. It’s your personal travel agent on your phone
Deceptive Marketing
by dube101 on 2021/01/16 16:26
I used it for a hotel booking and a week later, they are sending me advertising emails which I never signed up for. Worst, you don’t see any links to unsubscribe or neither on their websites. FTC clearly needs to look into Priceline advertising practices.
The only app I use!
by mssmith007 on 2021/01/16 11:26
I have tried to use other booking sites and apps but don’t feel comfortable booking through them.
My favorite booking site
by Jay'Shana ❤️ on 2021/01/16 01:38
I have been booking with Priceline for years and I will continue to book with them. Great prices on rooms and cheap flights.
Better
by lilyann 66 on 2021/01/16 01:02
It’s very annoying that on the main website it won’t allow you or if it does allow you it’s difficult to find to have a same-day flight there and back I am basically a companion ticket I guess I tried booking one and had so much trouble and almost done with Expedia because I couldn’t figure it out and then almost bought two one weights because I thought it was all the way around it.But it was instead of during the 20 minutes of me finding out that all of my flight flight information could be changed it went up by 50 arts or 60 bucks so I guess now I know why.
Don’t believe the 1 ✨
by lasharaleishae on 2021/01/16 00:32
These people are amazing and very amazing
Hotel
by Wfghjfyd on 2021/01/15 22:08
Very Accommodating
My Palace
by Bigboy502 on 2021/01/15 15:09
Priceline has been given me good deals better than hotels itself cannot go wrong with priceline,love it thanks
Astonished by the lack of information.
by caspien64 on 2021/01/15 10:35
My heart is shattered I really wanted my experience to go great sadly it went south so quick. I arrived at my destination approximately at 2 a.m on January the 15. I then proceeded to book through Priceline for one day from the 15-16, not knowing it would automatically book us that same day but at 4 pm. I used the only money I could spend to book, thus I am glad I was able to get a refund it is going to be 1-5 business days till I get my payment back. So after an 8 hr drive and barely any money my family and I had to sleep In a very small car. Please be aware that booking past 12 am could result in an late afternoon booking. I just wish the booking information would have been a bit more clear.
Great rates
by GoOdKiDs👧🏼🧒🏼👨🏾‍🏫👩🏼‍🏫 on 2021/01/15 04:42
Easy to use !
Love the app
by JonathonDrew on 2021/01/14 20:52
App is awesome for deals!
Best prices great app to use on the GO I’m a VIP member
by Hot Fitz on 2021/01/14 16:28
Best prices, but don’t make any mistakes booking they do not work with you at ALL. Check dates and times carefully.
Worst experience!!
by haynoquefeo on 2021/01/13 22:08
I drove three hours, believing I was good to go and hotel room was reserved.. only to find out they never reserved. I arrived at the hotel at 5 and they couldn’t find my reservation. I called priceline, they had me on hold for 1 hour straight. I hung up and redialed and they did the same. At 8:30 I was told there was nothing to do at the moment.. all other hotels were booked. They said they were going to reimburse. But, totally made me waste my time to drive that long, and have to go back home that night all because I trusted the company. NEVER AGAIN!! Don’t trust this company.
Priceline is the bomb
by outrigger girl913 on 2021/01/13 20:51
Every experience I have had but one has been amazing and for all the discounts and amazing service the one bad experience is irrelevant thank you Priceline for saving me so much and always helping me get a room when I need one I look forward to B traveling more as my business growth increases so I’ll be using Priceline more in the future
Love it
by demarieeee on 2021/01/13 18:23
I fly back and forth with Priceline there prices are unbelievable and so much cheaper than any other site such a money saver love it here I’ve been flying with them for years and the deals they have are unbeatable
Good
by happybassi on 2021/01/13 18:03
I always have great experience with them
I am happy with this app
by J.Lynam on 2021/01/13 17:36
I use this app weekly looking for deals on cars and hotels. I usually end up using one of the recommendations about 90% of the time. I have always been satisfied with the results and service.
Works great
by Boomer612 on 2021/01/12 20:19
App works great for booking hotels
Best travel app
by Hisham Alhawal on 2021/01/12 19:15
Best offers could be found at Priceline. I always shop around when searching for a hotel to stay in by using different travel apps, but I end up reserving my hotel with Priceline because of the competitive offers and prices. My account with Priceline just got promoted to a VIP account which is extra saving.
Reservations
by Jamsheet on 2021/01/12 07:41
Hate the customer service. If you reserved hotel it can’t be change. Even if you die lol. The cancellation fees is the entire amount you paid for reservation. Completely joke. If you like to waste your money book through here.
Gold Member here. Horrible Customer Service
by Draj_Cali on 2021/01/12 00:54
Very Rude customer service. Not knowledgeable on the charges made. Doesn’t own responsibility of the charges made with vendors (car rental companies) even though when there is a faulty charge made on the account. Hangs up the phone rudely. Going to uninstall this crappy service.
Worst app
by Trureview7 on 2021/01/12 00:39
Call center is trash, no one is helpful!
Amazing
by BUNNY love Ricky Bobby on 2021/01/11 23:41
This was such a simply amazing easily and confusing process that my girlfriend is so happy that she gave me the bomb instead
Dope Hotel App
by Dmw6550 on 2021/01/11 18:43
I’ve been using this app for a long time now, since about when it first launched. I love it! I only use it for hotels so I’m not sure about the other things they offer but as far as hotels go, it’s a great app. I would definitely recommend!
The Atlanta trip
by johntue on 2021/01/11 12:46
Horrible services from both parties. Priceline did not place the additional fees that may be expected for you to pay out in the open where a new time traveler would be aware of these extra charges.
Great deals. Easy to use
by WWMN770 on 2021/01/11 05:41
Great deals. Easy to use
One of my fave apps
by Iluvspades on 2021/01/10 14:10
One of my favorite apps. Hotels and rental car deals are money 🔥
Car rental
by Bruce Cappy on 2021/01/09 18:31
Great prices
Cheap prices
by jumanji003 on 2021/01/09 18:27
They have a large variety of places to stay & offer the best prices that I’ve seen so far.
Great offer
by Marielaytito on 2021/01/09 14:52
Have great offer en everything I loved this app
Super easy
by mrninja5000 on 2021/01/09 01:36
There’s not an easier place to get a trip planned
Self opinion!
by Radedu on 2021/01/08 20:19
Had a little confusion when I first began my trip search, but as I progressed through it I was very pleased. Would use it for any trip I need in the future. This is a one way trip, so I will use the app in the near future. Thank you. Roland Dion
Complain
by laditrish on 2021/01/08 18:13
I don’t like the fact I can’t see what Hotel I’m getting I don’t like Crown but oh well. I can I get another Hotel.
Warning
by EthanToombs;) on 2021/01/08 00:47
It will charge your bank account BUT a lot of mainstream hotels do not receive the payment until late if at all. Has worked just fine with some transactions but i’ve had 3 that i’ve had to pay out of pocket for and just taken the loss due to them being extremely slow to process the payment or due to the hotel not receiving it.
Great app
by kyndellj on 2021/01/07 21:57
Priceline is awesome never had a problem with the m and the prices are unbelievable.
Never use Priceline
by sh77al on 2021/01/07 16:18
Feom the very start of this reservation it was bad. I was given the hotel information and planned my NYE around that hotel. When I called to confirm and see if I could check in early they said they didn’t have a king room and so I had a choice of queen bed or double. They offered me another location with the room I paid for and I took it. which meant my planned were messed up already, but my girlfriend was driving into town and I wanted this kind of room. There were so much that was bad about this hotel feom customer service to basic maintenance of the hotel. We couldn’t get clean towels, the door was broke and hard to open but the worst part is that there was no HOT WATER. when we brought this to the attention of the hotel they said the water gets warmer later in the day. It did not. So my girlfriend drove for half a day and could not shower. This is a basic service I would expect feom a hotel. Hot water. We couldn’t go to where we had planned and we could use the water unless we wanted cold water. The service we received both from Priceline and the hotel when we tried to correct this was very blasé and not one person wanted to help correct this. We were only able to shower today before we left. I travel a lot for my job and stay in many hotels and I’ve never been treated like this. Also I will never again use Priceline due to the uncaring way they treated my concern when we called. I asked to speak to a supervisor and was told we could not. We tried to make the best of a bad situation but when we were told if we canceled we had to leave immediately on NYE. I was actually going to propose in NYE but I did not because I didn’t want to do it in such a horrible situation. I’m extremely disappointed in Priceline and holiday inn. Trust me when I say I will make sure everyone I know will never use Priceline again nor will
Thank you always reliable to find the best deal.
by Wanderlust0625 on 2021/01/07 16:06
Always reliable
Great!
by lizzzyoh on 2021/01/07 05:17
Always find good deals and easy to book anything
Extremely Helpful!
by TchrRose on 2021/01/07 04:15
I’ve used Priceline numerous times and each experience has been top notch! When I had to cancel a trip at the last minute due to a family emergency the customer service representative went above an beyond to help mediate between me and the hotel. Never once did they seem upset, annoyed or disgruntled. In my moments of stress and unrest they were a breath of fresh air. I recommend Priceline to all of my friends and family members.
Mostly good
by cheree86 on 2021/01/06 21:44
Absolutely some of the best deals and perks however some of the hotels they associate with have not been impressive lately
Hi
by burberryboi on 2021/01/06 03:19
Very easy to book a ticket
Denver Bound
by Fargo North on 2021/01/06 00:00
Just a note regarding your in app description of Downtown Denver. The Denver Nuggets play basketball. If you’d like to mention the hockey team, it’s the Avalanche. Otherwise I really enjoy Priceline:)
Not pleased! Tricked/Lied to
by #%911 on 2021/01/05 23:18
As I was reserving my booking, it stated that I would receive 1 of the 2 hotels pictured. 1 was The Westin and 2 was The Grand Hyatt both in downtown Nashville! After asking my wife would she be pleased with either? She was excited to say EITHER would be GREAT! Upon booking, I was booked to NEITHER one of the hotels pictured but a hotel connected to a college area! PLEASE HELP!!!
Love it
by Zed cam on 2021/01/05 21:45
This app makes my life easier
Gud
by Anmolpreet on 2021/01/05 21:16
I like this app.
Bad business
by mr.done wrong on 2021/01/05 13:35
So on a Saturday I had a reservation for a rental truck with enterprise through Priceline I had private previously bought the insurance for $91 for the week through Priceline third-party on the second on that Saturday I had to cancel both the insurance and the car I was told it after they receive confirmation that I did not pick up the car they would issue a refund that was on the second here it is the sixth and the refund has not gotten to my bank I called Priceline they told me oh they didn’t cancel that like they did the reservation it’s going to be more days before we can get that money to your bank I told them no I need to talk to a supervisor I need my money now because it came out of my account now they got a supervisor on theLine she wanted to argue with me about the fact that they were not going to give me my money back and I said you need to it’s not my problem it’s your mistake it’s been four days since I was supposed to have it and it was just now caught by me that you did not even refund me the money I will never do business with them again and I hope nobody else will either it’s something like this happens in a time like this is right now what else will they do to the customer horrible bad business practices
Love Priceline
by splitter09 on 2021/01/05 03:59
Customer service was extremely helpful during the Covid shutdown in March and contacted the two hotels I had booked for me and I was refunded all my money on nonrefundable rooms. I feel like I get excellent hotel rates with Priceline.
Customer service
by LorenzoAlex7 on 2021/01/04 20:35
The App if better it’s included a chat to customer service
Great Service
by KING23$) on 2021/01/04 19:22
The Customer Service at Price Line is Excellent Thank you all for your service
Definitely worth it
by perriano on 2021/01/04 19:19
Easy, convenient and makes it affordable
Part of scam!
by Paty.RJ.Ilha on 2021/01/04 02:02
Name: Patricia De Moraes Trip Number: 21884022437 Olá, Eu aluguei um carro pelo Priceline, ao chegar ao aeroporto, contratei o seguro que a própria Priceline disponibilizava, porém não recebi nenhum e-mail, porque na tela do telefone dizia que a transação não foi completada, mas a transação foi debitada do meu cartão de crédito e Estava pendente até ontem, mas não foi estornada. Chegando a empresa de aluguel de carro, mesmo que eu tivesse a confirmação oferecida pela Priceline, eles disseram que não servia e que eu era obrigada a contratar o deles. Então, além do valor do aluguel, a Priceline me cobrou 52 usd e a empresa do carro mais 204 usd. Já alugamos carro muitas vezes por vários aplicativos e fiquei muito desapontada pelo tipo de empresa que a Priceline faz parceria. Ainda mais de saber que a Priceline faz parte de uma máfia. Name: Patricia de Moraes Trip Number: 21884022437 Hello, I rented a car from Priceline, when I arrived at the airport, I hired the insurance that Priceline itself was available, but I did not receive any email because on the phone screen it said it wasn't completed. But the transaction was charged in my card. Arriving at the car rental company, even if I had the insurance confirmation, they told me that the Priceline insurance wouldn’t be valid. So, I was forced to hire their insurance. So, besides the car rental and the insurance that I paid, I needed to pay to the car company the amount of USD 204. We already rented a car many times by several apps and I was very disappointed by the type of company that Priceline partners with. Mainly because Priceline is a part of a scam!
Rave Review
by chemco_op on 2021/01/03 01:18
I’ve always used Priceline. I used before the imitators came around. I still use it and to be honest, I have tried the others, but Priceline rules.
My favorite app
by lousrasta on 2021/01/02 23:06
Love getting hotels and suites on this app
Awesome Deals
by PaulZoc on 2021/01/02 10:27
I love the app, and it’s unbelievable perks for being a valued customer. It really makes travel, and finding top rated hotel accommodations for affordable prices easy with no stress. This is especially important to me when putting together travel arrangements for a family of 6.
Amazing!
by Adriasama on 2021/01/02 07:28
Priceline has never failed us. We’ve been using it for years and if there’s a problem, they tend to it ASAP. We are satisfied customers! Thank you Priceline!
Great App
by micah soto on 2021/01/02 00:20
Very easy to use ! Found a great hotel in minutes
Chuntia
by chuntia1 on 2021/01/02 00:00
Great app ,👍fast and good offers ⭐️⭐️⭐️⭐️⭐️
Last minute notification of a canceled flight
by jscott1972 on 2021/01/01 09:51
Priceline refused to make it right!Kept me up until 2:00 in the morning only to tell me that they refused to change my airline when they waited until eight hours before in the middle of the wee hours of the morning to notify me. A good company makes things right! Priceline is not a good company and has terrible customer service!
Awesome
by Jamariam on 2021/01/01 08:06
Awesome
Highly Recommended
by Theory Billups on 2021/01/01 02:37
I literally was already in route and on my way to Atlanta and forgot that I had cancelled my original plans to New York and decided that it was Atlanta for New Years, doing something different getting out of the state of North Carolina for a change bringing in the New Year. I was 3/4’s of the way there and forgot to book my room. Panicking thinking in the back of my mind that this was so not me to not have everything unorganized of me to not have my room booked. So I instantly downloaded PRICELINE and with a few clicks and a little information provided. My room was book THANK GOD I HAD A PIECE OF MIND ONCE AGAIN. Thank you #PRICELINE YOU GUYS ARE TRULY THE GOAT. Money isn’t at all an issue but affordable and very great prices. I highly recommend to anyone looking to travel. I’m a first time user here and once again I WOULD HIGHLY RECOMMEND
Money saver
by Jhaze925 on 2020/12/31 22:44
Express deals trust it. Saves u so much money always go with the hugest stars. Hooks u up in the long run.
So far so good
by rnbows1 on 2020/12/31 22:24
I’ve only used this twice now and got great deals and awesome hotels. What I did do is google the hotel to see what they looked like and the amenities and checked the price before I booked.
100%
by segujja on 2020/12/31 19:40
Everything you need with a click of button...,nice
Terrible customer service
by manetane1977 on 2020/12/31 13:17
I booked a room through Priceline to stay at days inn in Lacey for two weeks. 6 days into my stay I asked for clean towels and wash clothes which are complimentary and was denied. I felt very discriminated against when not only the Mexican housekeeper but the white management stated I would have to wait until the next day. So after defending myself for what I felt to be an racist encounter they called the police stating I was loud and disrespectful and the manager terminated my stay and kept my money for the following week and I called Priceline and they stated there’s nothing they could do. And that’s almost top my most humiliating encounters ever. If that was the last motel on earth and they were offering free stays, I’d sleep outside.
Handy
by Code out on 2020/12/31 03:28
Priceline is handy when traveling how could you not keep it in your arsenal of room and board when abroad 4stars!!!!!!
Fast and easy
by ZACKNBRITT on 2020/12/31 03:21
Always best deals hand sa down!
Price dump
by Timothy Leonakis on 2020/12/31 01:23
Often the prices aren’t updated till a choice is already made.
Poor customer service
by Fsny05 on 2020/12/30 21:46
I booked a room type (villa) and was then given their lowest room type in my contract / confirmation. They confirmed that they see the same thing I did (purchasing a villa) and this was a technical issue or something wrong with an affiliate partner. Net net, I’ve called daily since and have been told my only option is to cancel my reservation or keep it as is. Best case scenario it’s a terrible platform, worst case there’s fraud happening regularly such as this.
The best Hotel Booking App ever!
by xindy610 on 2020/12/30 16:46
I love to use this app for my traveling, so easy to use! Simple is the best!
Once again Priceline. helps make my traveling easier and less expensive.
by California.CA on 2020/06/06 12:28
Maybe I should have given 4 stars for helping me find a good low priced hotel in Amsterdam because when I first started searching I found it very hard to sort through all the hotel choices and all the many locations and areas of the big complex city. Priceline gave me so many choices it was a bit overwhelming, and their map feature didn’t work very nicely or easily on my iPad. If you wanted to zoom out a little, suddenly you would have a map of all of Europe! So it took me some time to first figure out where roughly I wanted to be, and then used Google maps to see how far walking distances were to the train station and to museums or parks I wanted to see. But once I did that, Priceline helped me find a hotel with a nice big room with a big sliding door to a sunny patio balcony overlooking nice trees. Getting my second unexpected night here was very fast with Priceline and at same great deal as first night. Highly recommend PL to friends, and like any website you get better with it the more times you use it and know how to better use it.
Usually cheaper to cut out the middle man
by SOG Irish on 2020/09/10 19:20
The first time that I used Priceline, I showed up to the hotel to discover that they did not have my room available. The computer system that they use doesn’t work well with that of the hotels so I was informed. Thankfully, the AMAZING people at the hotel (Red Lion Seaside) hooked me up with a better room and gave me a huge discount for the inconvenience of Priceline’s folly. They also informed me that they could give me a better deal than Priceline almost every time. So I took their advice the next time I took a trip. I checked the price that Priceline offered, and then checked with the hotel itself. Sure enough, going through the hotel itself I saved around $75, sometimes more. So I have started using Priceline just to find the hotels, then I book through the hotels themselves. Works great! More often than not, you can get a better deal through the hotels themselves. The only exception I have found is their price buster deals. But I always double check through the hotel before buying. Credit cards give the least hassle. Debit cards have funds held for awhile before getting squared away so just be aware of that. Also, any cancellations, Priceline takes their sweet time returning your money. But please, don’t take my word for it. Go check out a “deal” with Priceline and then check the price through the hotel and see what you find. I’d say you’ll thank me, but how in the world would you get ahold of me to do that?! ;)
Thieves
by zwerry on 2019/08/03 14:12
I have been a loyal customer sense 2010, recommending their services to my friends and family. Over the past two years that has all changed . This is the 3rd time priceline has taken my money without giving me a service, leaving me with nothing. Priceline has pretty much screwed me over for lack of better words. On more than one occasion Priceline has had deals on there website and app that are not actually available, yet they they have charged my card leaving me with nothing now I have to wait 8-15 business days for my refund to be processed. Not only have they blamed me for not using a credit card next they blame the bank and I will be seeing my money back to me in enough time when all reality they need to take responsibility and update her apps they don’t have offers that are outdated. Not only will they Blame you for using a debit card but they will also blame your bank or the hotel before even beginning to take responsibility. When ever I have called there costumer service, they just blame blame blame, and do nothing to fix the situation or make it better, THEY DO NOT CARE ABOUT THERE CLIENTS. It’s not my fault I used a debit card it’s not my banks fault for having to refund MY MONEY it’s Priceline’s fault for having a deal that is outdated and still taking my money..I’ve given priceline so many chances but this is the last straw and stay away from Priceline. They have lost a loyal customer.
Not to be trusted and does not honor sales
by Peter knuckles on 2020/04/30 12:06
When you purchase something online or by phone you have a trust that the purchase for good and services will be honored by the company taking your money. And when a company dishonors that trust by taking your money but then not providing the services or goods promised, most people would consider it fraud. Priceline took payment for airline tickets and then refused to refund that payment when the flights were cancelled. Seems like an easy response by a respectable company to send the money back, especially since it was no fault of the customer that the service wasn’t provided, but Priceline has chosen to keep the money. They claim it’s because of the Coronavirus and a lack of employees to provide the refund. There are literally tens of millions of newly unemployed people that could be accomplishing the job Priceline refuses to complete. You can use this app and pray things go well and you are provided the service you’ve paid for, but know that when things don’t go right, and sometimes they don’t, Priceline will not respect you and honor the trust you’ve placed in them by sending them your money. You’ll be gambling your money on a company with no honor. Priceline has since asked to “revisit my case for review,” standard response to make it look like it cares. I HAVE CALLED DOZENS OF TIMES TO REVISIT MY CASE! The only thing Priceline should be reviewing, is how it treats customers. Refund the money you owe.
Assigned room/ unwanted crawling guest in bathroom
by Adalynn19 on 2020/10/05 22:31
Since I am a VIP customer through priceline, we arrived at our most recent stay and we were given and ADA room. We went back to the front desk to advise that this was a room for persons with disabilities and they moved us to another room which was also an accommodation for persons with disabilities. The staff appeared to not know the term (ADA). We had driven 300 plus miles and were tired, so we stopped arguing the issue. Just to be clear, this is the second stay where we have booked thru Priceline and we have been assigned to ADA rooms. The hotel explains that they are not supposed to change our rooms, the Priceline rep advised the nonrefundable, nontransferable, nonchangable reservation. What has upset me is why do I have to be given a room for handicap accommodation? What if someone checks in and needs that room and you placed me in it? That is going to be a site trying to explain it to the patron as well as whoever they file their legitimate complaint with. I am not seeing the VIP side of the offers through Express deals if I have to keep telling hotel staff that we don’t want or need an ADA ROOM! Also, we were out through the day to return to a geico crawling around in the bathroom. I was sooooo outdone when I saw it!! The desk did not even have any spray to kill it. We had to waste our disinfectant spray to try to kill it. This was not a great experience and was rather a big letdown!
Horrible Customer Service
by DPhillips88 on 2018/01/10 17:00
I have used Priceline regularly for the last few years, booking hotel rooms through them several times a month. When there are no issues, they’re great, but the times there are issues make it unbearable. I booked a hotel using the app based on it being in a specific location, and being able to get a suite with a kitchenette at a great price. Once I received the confirmation, I realized that the hotel was located approx 20 miles away from where they showed on the map, and I had a reservation for a standard room. I was told by hotel employees that they had contacted Priceline several times regarding the incorrect information, but they had made no effort to change it. So after my family drove nearly an hour out of our way to stay in a room smaller than I had intended, I let customer service know about the incorrect information and requested a refund based on it. After a few communications with different CS reps, they have yet to acknowledge that the information was inaccurate, accept responsibility, compensate me for my inconvenience or correct the info on their site. They are intentionally deceiving their customers. Priceline’s entire purpose is to curate travel information to simplify the process for users. If I have to use other sites and apps to verify that their info is correct before using them, then they are useless to me.
Pretty good but room for improvement
by rabbit fox on 2019/04/01 12:00
I have used this app a bit and mostly everything is great. The only problem I have had though was that when you filter for hotels that are pet friendly you shouldn’t get to the hotel and have to beg for them to let you stay. I took my dog on a road trip and the first stop was after 15 hours of driving. We were exhausted and ready to go to bed, but when we got there we had to beg them to let us stay which thankfully they made an exception since I was able to show them where the listing showed them as pet friendly. That was stressful, but I was willing to let it go and call it a fluke until it happened again the next evening on the next hotel stop. Fortunately the lady at the front desk also took pity on us and allowed us to stay, but we have to sneak her in and out to use the bathroom and leave the hotel so the other people who work here won’t know she’s here so again very stressful. Please make sure that if you are assigning a hotel to someone looking for pet friendly that it actually is pet friendly
Don’t stand behind their service.
by AmberR89 on 2020/06/29 11:27
I have used Priceline for years and all over the world. I use to be pretty happy with their service and trusted their company and ratings. I recently rented a 3 star hotel in Alabama. The hotel was rundown, the customer service was terrible and the shower in my room didn’t even work. I tried to tell someone at the hotel about the shower but there was no one at the desk. I waited 15 mins. There was only a sign that said they were gone. This is was at 10 am and their check time is 11 am. I called the hotel and Priceline about the situation seeking a refund, since a shower is a basic necessity at a 3 star hotel. The hotel lied and acted like there was no sign, even though the sign was a hard sign with a base, which means they use it all the time. Then they lied and said the shower wasn’t broken. It was a simple shower easy to figure out. It just didn’t work. Then Priceline said if the hotel wouldn’t refund me they wouldn’t. Even though my card is charged by Priceline not the hotel. Basically they are saying we will do nothing to protect our customers or stand by our service. I was saddened that after years of being a loyal customer with no complaints that they could do nothing for me. I don’t know that I can trust Priceline anymore.
DO YOUR RESEARCH FIRST!!!
by beckysue2508 on 2020/11/08 13:33
I’ve used Priceline for at least 10+ years. Mostly for hotel stays and some flights. I have to admit if you don’t read the fine print and understand that your reservation is FINAL and there are NO CHANGES or NO REFUNDS the experience can be frustrating. If you’re the type of person who needs the security of being able to change your reservation, DON’T USE PRICELINE, but if you do your do diligence and research where you are going you can find some awesome deals through Priceline! Just the other day I found a great deal on a hotel with wonderful river views! It was located right on the Rouge River in the state of Oregon, USA. I Googled a couple of different hotels in the area that had popped up on Priceline. I also looked up their exact location on Google maps. In addition to that I read their descriptions and reviews on Priceline AND the hotels own website. Being I was booking the room for a friend’s anniversary gift, I did end up calling the hotel and booking directly through them. They even honored the Priceline deal! If it hadn’t been for Priceline, I would not have ever known about the beautiful RIVERSIDE INN in Grants Pass, Oregon!
Long time user
by Old Timer 1958 on 2020/06/22 02:42
I have been using Priceline for about 18 years. When I changed my email address I lost about 16 years of my history. Once you learn how to use the app and the difference between naming your own price and taking an express deal it is very easy to use. When your name your own price or using express deal you need to zoom in on the map to the area where you want to stay. I was a little unhappy with my history went away because some hotels would reveal their name in the express deal offering if I had stayed there before. In some cities a hotel will charge a resort fee when they really not a resort. Most of the time this is revealed before you make the final purchase in the express deal option. If you are naming your own price or selecting an express deal I consider the addition of a resort fee to be dishonest and deceptive business practice. Since the introduction of the express deal option I find it harder and harder to get a further discount by naming my own price. I work in the travel industry so I most often use priceline for hotels.
Long time customer
by Robyn Falconbird on 2020/10/18 11:31
I have been a loyal customer and user of Priceline before there was ever a smart phone or an app and it was really only ‘name your own price.’ The service has always been fantastic and the hotels, cars, and flights we have reserved have been exactly as described and always discounted lower than any price I could find online. I trust the company and app fully that they will stay true to the business model: connect me to unused rooms/seats/cars for less money. Yes, this has restrictions, including no cancellation, but that is the model and when I need to be able to cancel or I have no flexibility in dates or times, I use other traditional services. I have used customer service on several occasions and have always received prompt, friendly, knowledgeable service, although we have been through the growing pains with them becoming a large corporate entity and noted that customer service is not as nimble as they once were. The app is easy to use and works flawlessly.
Horrible Customer Service
by 🤡🎃 on 2018/06/29 08:37
I’ve gotten a great hotel on this app, but every other hotel I’ve gotten has sucked. Don’t do the express deals if you’re going to use the app at all, they’re never what they say they are. Even the guest scores are unreliable because somehow it shows they rated it well when the review they’ve given is something along the lines of “horrible customer service” “my car was broken into” “bed bugs”. When I tried to contact Priceline about a problem with my card, they insisted that the hotel would accept a card with any name on it for incidentals. The card I booked the room with had been stolen and they were saying that I wouldn’t have to show them that card, or even a card with my name on it, just any card, even after telling them that I have seen many reviews in which people were turned away for just accidentally leaving out their middle initial for the reservation, they just repeated that any card would be fine. I then asked if I could be refunded the money I bought the hotel room with so I could put it onto another card I could show the hotel, they copy and pasted the hotels refund and cancellation policy and ended the chat.
Ripped off on hotel bid
by Debrabully on 2019/02/21 16:53
Bid on a 3 star minimum hotel in Orlando, placed a $275 bid and was placed in a Holiday Inn that was seedy, dirty, old and outdated. The room was dirty, body hair in the bathtub, stains throughout the rooms carpet, mold in the shower/tub gout and the hair dryer was broken. I emailed Priceline immediately when we got in the room, they didn't reply until a few days later. They replied that the hotel gave us free breakfast so that was the compensation accepted for the dissatisfaction for the room. The hotel text me asking if we were happy and I told her we weren't and explained the problems in the room, she text that she couldn't refund some of the room charge because we booked through a third party/Priceline so all she could offer is a free meal which we didn't use because it was a breakfast buffet at TGIF, gross. We spent with tax and fees over $300 for one night in a maybe 1 Star Holiday Inn when we were "guaranteed" a 3 star minimum room before bidding. For that money we could have stayed at a nice Disney resort which was the level we were expecting because of the 3 star minimum we paid for. Customer service was not willing to do anything to make this right so we will never be using Priceline again and will continue to tell everyone we can about how we got ripped off by Priceline.
Easy Interface - Great Prices - Great Customer Service
by IllinoisCountryBoy on 2018/03/11 23:20
I can’t say enough good about PriceLine and the App. I have used the service numerous times, so my review is based on all of these experiences. I alway check other sources for deals and I always find the best deals on PriceLine. I have used it for business and personal vacations. But what made me actually write this review rather then just rate the app, was my recent experience with their customer service. In a rush to get a reservation done while sick and mildly medicated, I accidentally made the reservation for the wrong dates. I needed it for a week later. Once I realized my mistake, I called PriceLine directly from the app. The service rep (wish I could remember his name) was professional and friendly. He contacted the hotel for me and confirmed that they could cancel the reservation for me (it was a special deal that was supposed to be non-refundable). I received the cancellation notice seconds after getting off the phone. PriceLine went the extra mile for me, and that is why I am writing this review and gave them 5 stars. Thanks again PriceLine.
Bad business
by mr.done wrong on 2021/01/05 13:35
So on a Saturday I had a reservation for a rental truck with enterprise through Priceline I had private previously bought the insurance for $91 for the week through Priceline third-party on the second on that Saturday I had to cancel both the insurance and the car I was told it after they receive confirmation that I did not pick up the car they would issue a refund that was on the second here it is the sixth and the refund has not gotten to my bank I called Priceline they told me oh they didn’t cancel that like they did the reservation it’s going to be more days before we can get that money to your bank I told them no I need to talk to a supervisor I need my money now because it came out of my account now they got a supervisor on theLine she wanted to argue with me about the fact that they were not going to give me my money back and I said you need to it’s not my problem it’s your mistake it’s been four days since I was supposed to have it and it was just now caught by me that you did not even refund me the money I will never do business with them again and I hope nobody else will either it’s something like this happens in a time like this is right now what else will they do to the customer horrible bad business practices
Horrible Service, Deceitful practices!
by jvaldivi87 on 2018/07/07 18:55
I bought a first class plane ticket, my credit card was charged and my flight status was booked. A month later (3 days to departure) the airline informa me that Priceline has cancelled my reservation and if I show up at the airport they won’t let me board. Called Priceline 13 times, I kept getting transferred and then their reps would just hang up on me while I waited. Then someone told me it was fixed, but on the return leg of my round trip, the airline tells me I was downgraded from first class to economy and made me pay for my bag. Again called Priceline and had to pay long distance rate and after 14 minutes on the phone the incompetent rep could not help me, I chose to pay for the bag so that I wouldn’t miss my flight because I had to show up for work the next day. Now I am giving Priceline another show, I tried booking a flight twice, the app gave me an error “unable to book but here are other amazing deals.” It didn’t book my trip (my flight does not show up in the My Trips section of the app) however I have two $1,200 charges on my credit card. Now I have to waste another 3 hours of being transferred with a dozen Priceline reps until someone is able to help me.
Former Green Beret, 3 Tours Vietnam
by fuqaho on 2019/06/20 04:28
I booked my flight accidentally hitting the book flight key and then realized it was for the wrong month. Contacted Priceline and they were happy to assist me in calling both Frontier and Spirit Airlines and cancelling both round trip tickets while I was on hold. I was sweating it out but they came through for me cancelling both non-refundable tickets. I book through Priceline all the time and get the greatest deals after searching for a couple of days for flights that fit not only my budget, but also the times I want to go, plus non-stop. Furthermore, I just booked a full size vehicle through the express deal for the price of a compact. I checked out all other sites before and Priceline is the most reasonably priced, courteous customer care professionals, and most helpful of all the other sites. If you do go through Priceline, and listen to me, you’ll save time & money! “I can assure you, you won’t be disappointed!”
Don’t use Priceline! They are a fraud!
by everydaytraveler on 2019/06/26 16:41
I was using the app and it has a glitch. I selected the correct days at a hotel that I was already staying at. We wanted to extend the stay one extra day. I went through the process and selected the same hotel. Everything processed and a confirmation was sent. When I reviewed the confirmation it had the wrong date. The date booked was the same day that I was booking it instead of the next day. Also, I was booking this at 8 pm at the hotel. I called customer support instantly. They said they have to talk to the revenue manager at the hotel. Then I talked to the hotel and they said good luck Priceline screws everyone over period. I spent that evening and the entire next day trying to get it fixed. After hours and hours of frustration and talking to customer service that can barely speak English they said TOO BAD! Hmmm. So they are telling me because there is a glitch on their end that it is my problem. They said it was my fault because I used their website. This is unacceptable. After read all of the negative reviews I wish I read before use long this incompetent service that will rip you off. It was total BS! Do not use this app or website!
Express Deal Disaster/Avis ATL
by JJay80 on 2020/06/08 10:20
Very bad experience with renting a car through the “express deal” which wasn’t express at all! The system selected Avis as the provider and it was a complete and utter inconvenience! The line was 2 miles long! I had an appointment to make of which I flew in from NYC for. I called Priceline and asked if I could cancel the reservation and book another one through them with another rental provider. I explained my situation and how important it was and they said that they could NOT cancel it because the deal I chose had no cancellation. So basically, it was either stay in line and miss my appointment, or go to another counter and take the loss with the express deal that I could not cancel. Let’s just say that I made my appointment and loss almost 60 bucks. That was my 2nd experience with Avis and they both were absolutely horrible. Not only do they pick your car for you, but they are slower than time itself. I NEVER want to see that counter again. Priceline was very unreasonable in this situation being that I only wanted to cancel...only to rebook through them. Instead they just took my money and said “your loss”. Not cool at all.
The best service EVER !!!
by awfuladvertisement on 2019/06/20 22:34
So I tried to book with Kayak , I tried to book my flight with TripAdvisor, and a couple others. Those two gave me the biggest runaround. TripAdvisor especially. They called me after I tried to book and said there wasn’t any flights at that price but could put me on a spirit air flight for the same price. Now I’m an American Airlines guy myself , or if flying over seas like this time , I will fly Japan Airlines or Korean Air. I said no thank you , stick that spirit air and I hung up. One last try , just one last try. I downloaded Priceline App and booked my flight in under ten minutes with no hassles and the price was like a hundred dollars cheaper. Same schedule and same airlines from TripAdvisor. Oh yeah and the guy from TripAdvisor told me in order to fly American Airlines it would cost over twelve hundred dollars. Nope , it was around a hundred dollars cheaper. Priceline flights ... Best Service EVER !!! Thank you Priceline. My flight to the Philippines is all because of you.
Flights -5; Hotels- 4 and Car Rentals - 1; CS- 1 in Car Rental Issues
by Ladyjktn on 2017/12/13 14:47
I use often. Majority of the hotels have been great. Flights have been great! Car rentals have been several issues! In July 2017 car rental issue, I booked a car for Atlanta to pick up after my flight. The car rental place double booked cars out & there was no car... was on the phone with Priceline for over 3 hours of them trying to locate a rental car, why so long you ask - they kept putting me on hold for over 45 minutes at a time then switch me to different CS people. I was supposed to have been at my destination at 10:00pm and finally out of airport rentals at 10:30pm they placed in a 5x’s the amount I had originally booked a car for! They never reimbursed as they promised! I had a 3 hour drive to my destination, NO Priceline CS failed hugely! In May 2017, car rental issues in McAlester, OK. Car Rental issues in August 2016 in McAlester, OK. I don’t advise renting a car from Priceline.
Some Bugs to Fix
by Spopish on 2018/03/10 18:51
Their customer service is less than helpful. -I booked a hotel using the Name Your Price feature in the app for what I thought was the following night because we were driving home from our trip the next day. It charges your card right away, so I assumed everything was alright. After hours of driving we got to our hotel (that I thought I booked for that night) and the less-than-friendly front desk attendant said our reservation was for the previous night. I double-checked my app, and sure enough, it was booked for the previous night. I was sure I entered the correct dates when I booked. I think there was a glitch in their app. When I called Priceline to see about a refund, they were sympathetic and said they thought it was funny that the app let me book the room after midnight. When the customer rep tried to call the hotel, the hotel wouldn’t answer. Priceline wouldn’t give me even a partial refund. How often does this happen? How much money is this company making off their app glitches? I wouldn’t use this app. I guess the old adage of talking to a person is best in this situation and I think that’s what I’ll be doing in the future.
I can’t believe it
by vanecars on 2020/10/20 00:58
I have used Priceline for many years to book any travel related accommodations. I have booked hotels stays, and air travel; never had an issue. Earlier this year before COVID-19 ruined our lives I had booked 2 plane tickets and now I will not be using them because I cannot travel and I have lost my job so I really need my full refund back and they just keep telling me due to airline policy they can only offer me a travel credit. Sadly I need bills to pay and I cannot pay them with travel credit! I have been trying to get a refund on this for over a month and nothing. I get toss around like a ping pong ball, call here call there let me transfer you. I understand that in “normal” times a credit is fine but we are in a world pandemic you would think they would be more helpful. So sad that after using Priceline for over 5 plus years I will never use them again.
Don’t waste your money or stress, this company is bogus.
by J Rocko on 2019/04/01 11:20
I booked several times through them, and twice now they have failed to complete my reservations, I just had to pay twice at the same hotel, luckily the front desk ladies were nice enough to match the price, Priceline constantly gave me the run around after wasting an hour and a half, I finally just said enough, I’ll let my bank deal with you jokers, not worth the time or effort, if you find a good deal online 9 times out of 10, show the hotel they will match it or come close. Delete this app. To the developer who responded... It wasn’t a rejection, your systems failed to correctly place me even after I paid, front desk said there was a woman waiting in her car all night because of the same issue, take better care of people that’s all I can say pal, I don’t use fakebook or any social media, so I will respectfully decline...on a side note, when I disputed the charge through my bank(since your people gave me the run around) my claims department said they get more disputes from Priceline than she has ever seen, so I’m sure you are well aware of your shortcomings, I have nothing left to say on the matter, good day.
WARNING! Absolute horrible Customer Service!! Do NOT use them!
by Kooshballgirl on 2020/12/17 14:10
WARNING! I never take much time to write a lengthy review but after having to deal with this shady company and everything they’ve put me through.. I am NOT happy! I had to cancel my Hawaii Vacation due to the pandemic. I cancelled with enough time. While I finally got through to someone to help me and reimburse me for hotel and car, NO ONE could seem to offer any information regarding the airline fare. Representative after representative continued to transfer me, leave me on hold for over an hour to later just hang up my calls, it has been a total nightmare dealing with them. After pleading, to get some sort or resolution the airline kindly insured me that as apologetic as they were they could NOT reimburse me or give me flight credit because I purchased my flight through a third party and they stated that Priceline should not be giving me the run around rather than trying to make things right... I will NEVER use Priceline again to book a vacation And I am insuring that I let everyone know especially on the travel pages in order to avoid such a headache!! Priceline you need to make this right!!!!
App woes
by Low Shoulder on 2019/07/06 14:13
Chose to use PL due to name recognition although other discount sites were priced about the same. Round trip Delta to destination Spirit from destination. The app failed to reserve our seats on delta and we assigned the last four seats on the back row. While in route the app does not indicate boarding gate, but emails changes which for this trip changed twice. Atlanta airport is spread out, and we just happened to check departures and noticed 30 minutes before boarding that our gate had moved from A19 to F9. No email from PL...... until we were boarding. Day before returning we received an email to check in on Spirit Air tried several times to check in, but never received confirmation. While checking in we noticed that if you wait until your flight Spirit will charge extra for checked luggage which is $40 per bag(x3), then we were charged $16 per seat (x 4). As of two hours after “checking in” still had not received our boarding passes and seat confirmations. Flying Delta, Southwest or United would have cost about the same plus the apps for delta and United seem to work very welll. Do not trust the PL app if you do not fly regularly.
Getting better
by Nowimready2 on 2017/09/04 10:13
I've been using Priceline for 15 years. Express Deals are a great way to get into a moderate to fairly high end hotel for great prices! I had 1 issue a few months ago. I had driven with moving truck to move my daughter into her apartment. I was focused on moving her and didn't make hotel reservation for me. Finally, at 11:50 pm, I'm making reservation from my phone. By the time all was confirmed, it was after midnight and the reservation had automatically changed from the Friday night I existed in to Saturday night with no way to change it back. Done deal. I was exhausted from moving all day. I spent an hour and a half on the phone to the Philippines finally getting refunded but no place to stay Friday night. That sucked, but the hotel front desk gal (who got a raving review) offered me a blanket and pillow to stay on a couch in the lobby!! Beware scheduling a reservation around the midnight hour!
Worst app ever and hasn’t changed in years....
by sunpaw17 on 2019/08/16 00:32
Whenever you have stayed at a hotel, the app gives you deals to stay again and again, but it doesn’t let you do anything but accept whatever room they may have available for that deal and not any other room! “Room is guaranteed to accommodate 2 adults”. Ummm? So what about families? And WHY CAN’T I BOOK A DIFFERENT ROOM?! If you select the ‘choose’ button it takes you straight to a check out screen... great... I want to pick my room!! I need it to fit 5 and a lot of rooms don’t do that. I’m not just going to book. So I have to go to your website or better yet... NOT YOU. To book the room I want. Been like this for years... no one else complained?! I doubt it. Now your app is deleted, thank you for wasting my time yet again. Like the last time I paid for a whirlpool sweet and you just told the hotel I paid for a king and had to pay the hotel more money when I got there for it when I already paid you an extra fee over the regular king room for it. Sounds like it not uncommon and you are another apathetic business out there just waiting to scam others out of their money.
Nightmare
by stan_butt on 2019/07/20 15:20
Oh if I could only give this app zero stars. I had a terrible experience attempting to book my honeymoon, of all things, through the Priceline app. I was told time and time again the flight I chose was unavailable and sent back to choose another flight, when in actuality Priceline was attempting to charge my credit card. I received no confirmations, no emails telling me there was a problem, and I never even reached the final step of booking. It wasn’t until my credit card company contacted me that I was notified of any attempted card activity. Priceline customer service insisted that the generic error for the app is “flight unavailable, choose another.” That alert was completely false in my case. I was assured all of the attempted charges would be wiped clean, but Priceline customer service said they could send no kind of email to confirm this information. I am incredibly disappointed and sad, because what should have been a joyous celebration booking a trip turned into a catastrophe. I have emailed Priceline once again to explain the entire situation and hopefully prevent this from happening to anyone else in the future.
Am in a Love/Hate relationship with Priceline
by KPI/CIB on 2019/07/13 14:09
I have been a loyal Priceline user for well over 10 years. I probably book from 50 - 75 rooms per year and every time I book, I fear that something about my trip might change. Priceline is super inflexible. Actually, they are kind of Bi-polar with a heavy bent toward inflexibility. On a rare occasion, I have been able to reschedule a room, or cancel a trip that has been changed, but for the most part, if something changes about your trip, just plan on no refund, no changes. It’s kind of like playing Russian roulette, but with four bullets in the gun. The other thing is that their prices used to beat anyone on the internet, and the bidding process worked wonderfully to get the best rate available. Recently, not so much. Prices are pretty much in line with almost every other company out there. So, if you like gambling with your money or if you are 100% sure nothing will change about your trip, then I would still use Priceline. But if there is even a small chance something might change, I would recommend someone else.
Very misleading
by Promeg on 2018/02/13 13:04
Priceline used to be a great place to get great deals until recently. The Express Deals they offer seem to be a decent deal until you select one. First off, the hotels that they say are comparable to the one you’ll be getting are actually nothing like the one you receive. I booked a 3 Star express deal that they said would be comparable to a Marriot, Hilton or Hyatt and instead got a motel that I wouldn’t even rate over 2 stars. In addition to that, when I checked in, I was told I must pay an additional $34. Priceline had informed me at the bottom of the booking conditions in tiny print that there would in fact be a mandatory fee I would have to pay. My problem with this is why did they have to put it all the way at the bottom like they were hiding it and not put it some where people could actually see it right away so you know the true cost of what your paying for. When looking at reviews for this hotel, no one had anything nice to say about it except that it was close to Universal. How it’s a 3 Star hotel is mystery to me. When calling customer service, they were unhelpful and made me even angrier.
Long time Priceline user
by Iceman079907 on 2019/04/25 11:41
I have been using Priceline and services similar since their inception. I am very grateful for the ease of use, the deals offered, and the constant improvements made. No, everything doesn’t always go the way I expect it should go but it always works out. Being a life long businessman and entrepreneur I can appreciate how much time, effort, and ingenuity go into the operations and service. I am also very appreciative of the helpful and patient customer service agents when things don’t go as planned, I could not do your job! For the people who post bad reviews for Priceline and other services like them, it might be worth lowering your expectations and look for the positive aspects of these tools and other conveniences available in our world. You might just start enjoying your life. Problems and complaints are always self generated.
No Protection Against Bedbugs!!
by kridten on 2018/06/17 03:33
My husband and I booked a hotel through Priceline so that we could attend my nephews graduation. When we arrived to the hotel, we found bedbugs on our room(some alive/ some dead). We notified the hotel staff and they refused to refund our money because we booked through Priceline. When I was waiting in the parking lot, another woman approached me and let me know that she had just found live bedbugs in her room and advised me not to stay. We knew it was not an isolated event. So, we called Priceline. They informed us that because the hotel management denied that they had bedbugs and they were not there to check that they could not refund our money ( it was a multi-night stay) I asked if they had any customer protections within their contact for live infestations and they said that they could not refund our money because the management denied the problem. We travel frequently (my husband is a pilot) and we will never use Priceline again. Thankfully, we found another hotel (not through Priceline) and they gave us a discount for our troubles. Priceline works for the hotels - not for the customers!!!
Horrible Scam Artists
by Good Bye Priceline on 2018/11/08 16:38
I have been a long time customer purchasing flights cars and hotels. I have always purchased the Trip cancellation insurance. Never needed it until today. Don’t do it folks it is a scam. The one time I finally need to change a flight and Priceline could not and would not help in any way. They sounded as if they were literally reading off a response card. I called several times hoping to get a customer service agent that would listen to the issue and try to help. Luckily I had insurance right??? One would think but wrong again. The only time the trip cancellation covers you is if you are on your death bed and in the hospital and even then you have to call them ASP in order to be covered. Very misleading. Don’t waste your money buy the better ticket if you think for a second you might have to make a change. Better yet purchase from the airline directly. Priceline told me yesterday they can’t help me they are only the middleman. Well time to cut out the middleman. Priceline you have lost a very good customer that purchases 10-20 flights a year, Hotels and rental cars.
Best hotel app
by Mark Napier on 2020/07/01 16:04
By far I love this app over the competitors I find that Priceline always has the better prices on hotels and the more you use it the better the prices and they have other features that lower your nightly rate by letting them pick the hotel but if you use it enough when using that feature you know what hotel your gonna get already because it’s usually the same one probably the only thing I dislike is when they say it will be one out of the four or five hotels we just listed and it’s always at least in my case always the same hotel no matter how many times I use the pick for me feature it’s never one of the higher end hotels at least in my experience but on the other hand I always know what I’m getting it isn’t a guessing game either lol so over all I love the app
Always “too late”
by powerpop25 on 2019/11/22 14:42
Lots of great deals advertised - but they don’t exist. There are some properties advertised that have been demolished. I clicked on them and they say “sold out” and I kept consistently getting that message regarding particular properties, no matter when or how far in advance I’d try to book. I tried to contact them, the numbers are out if service. When I finally booked with a different property (using a different service than Priceline - that frustrates me with their “sold out” and “too late” garbage) the other property told me those advertised on Priceline were no longer in business (for over a year and a half), and one was torn down and doesn’t exist! Another fakery: “let us choose and you’ll get a great deal.” LOL I entered various dates for up to two years. Nothing. If you don’t have it or can’t do it, DON’T ADVERTISE IT. The app does nothing, and is worthless. The one booking I made with Priceline I canceled. Why? Because they required payment up front (not problem) but I found a better deal that DID NOT require payment until the day before the stay. Priceline is a zero.
NEVER USE PRICELINE
by michele ford on 2020/05/27 06:47
They don’t even deserve the 1 star that I had to give to write the review. I had been using them for a month straight every night until 1 night I had made my reservation close to midnight right before I got there. It somehow got switched to the following day and they wouldn’t check me in until 3 pm. 15 hours later!! I had used all the money I had left on that reservation. So I guess they expected me to sit there and stare at the empty motel and room that I had already paid for until 3pm. A few weeks ago a hotel cancelled my reservation last minute and they were able to switch me to another hotel but fixing the date a few hours was out of the question. Finally after a round with the 3rd representative they gave me “Great news!” They decided to overlook the cancellation policy and give me a full refund that I should see in 7-10 business days. Yay me! I get to sleep a night In my car in the hotel parking lot! *BAD BUSINESS* They lost a customer that spent at least $60 a day for the last month and a half and ANYONE AND EVERYONE that I come into contact with.
Not what was advertised
by Yomyname on 2020/01/07 01:58
I booked a hotel for seven days and I expected a hotel that was four stars with very good reviews but it when I arrived I was very disappointed. When I first entered the front desk was not welcoming at all. Then when I entered my room, it was not a room that is four-star worthy. It was very old-fashioned and seemed like a hospital. The bathroom didn’t even have a hood. The air conditioner was also very old. I assumed that all the hotels were like this around the beach since it was supposed to be a four star hotel, but my friend booked another hotel that was 3.5 stars and the hotel was completely different and of better quality than the one I stayed at and it was at a better price. I would also say that $80 would be too much for a night. Their room also had a beautiful view while mine didn’t have one. Their room was so much better and I’m absolutely disappointed as I trusted this app very much. I’m never going to use this app/website to book another trip from this app again and I was tricked into buying a hotel that was not accurately rated.
Not the best deal/ will give you the deals that will ruin your vacation
by criscanbar on 2019/11/25 22:14
Second time i use this app & the last one. People!, this website offer you deals that once you sign up for them/ paid for them, the extra fees become a ripoff. A good example of this are the their alliance with FOX RENTAL CAR. This car rental company is a complete RIPOFF!!!!! Please do yourself a favor, and DO NOT rent a car with this company. You might think that you might be able to get a ‘’deal’’ through Priceline; however once you are in the counter, you won’t only have to wait in line for over 1 hour; they will also force you to add one insurance and hidden fees will come off , that you won't see until after you return the car. At the end of the day, you would end up paying 3-4 times more of what you were initially paying. Customer service is ok, people in the San Francisco airport location are rude to the point that they make you feel that they are doing you a favor. FOX RENTAL CAR= will ruin you vacation. Priceline and FOX rental car= conspiracy against them customer with fake deals
Terrible!
by mcky12 on 2019/09/12 16:10
So I used toLove Priceline I use them to stay for two weeks in Atlanta had great service and great hotels everything was fantastic until I saw there was a charge on my card for a hotel in a whole different state so of course I called the hotel said there was nothing they could do had to call Priceline call Priceline customer care stayed on the phone with them for about 10 minutes arguing about the fact that I was having to pay for a hotel I didn’t even book and the woman kept saying she understood all she could do was send me an itinerary but couldn’t refund me my money or cancel the reservation when I kept telling her I did not book a reservation in a whole different state all she kept saying was I understand understand but obviously she didn’t because I’m somehow expecting to pay for a whole weekend in a whole different state that I didn’t even book so I just have to pay for a hotel I’m not saying and please tell me how that makes sense? So upset that this happened because I really liked Priceline but now obviously I can’t trust this company.
Don’t use this App - it will take your money.
by Master Lord202Boss on 2019/12/06 02:04
Booked a hotel quickly due to a deal I wanted. Realizes they allow pet (which I am very allergic even after a someone pet is long gone.) so I immediately tried to cancel that reservation and booked another flash deal for a pet free hotel. I couldn’t cancel via the app. I tried calling, they told me they would cancel and refund if they hotel was ok, I called the hotel, THEY SAID OK. I called Priceline back, they call the hotel and return to the call with me saying no they can’t cancel. Hotel says Priceline controls all reservations. Even though they could see the reservations were created back to back, they said no. The other scam is once you look at all the options you like and select a hotel, YOU CAN NOT MAKE A FINAL REVIEW OF ITEM:PURCHASE before you confirm like you do in online shopping. YOU CANNOT! GET A REFUND FOR TAP OF WRONG BUTTON 1 SECOND AFTER YOU PURCHASE NOR CHANGE TO A DIFFERENT DAY, NOR GET A CREDIT. Their customer service & supervisor have been trained to say no regardless of facts or issue. If you confirm a reservation, your money is gone no matter what.
Awful Customer Service
by Ryan Mack the cheap guy on 2019/01/26 01:40
Booked a hotel for Wednesday and another room for Thursday. My flight was cancelled Wednesday morning. I cancelled my rooms right away ON WEDNESDAY. They didn’t call to cancel until THURSDAY even though I called the hotel personally and got them to give the okay to cancel the room on Wednesday, but Priceline needed to make the call themselves...not me. I used that God awful chat system to give them the name of the account rep at the hotel on Wednesday, but again...they waited a day to call on my behalf...the hotel didn’t cancel my reservation...why would they? Priceline admitted it was messed up and they should have called that day, even though i did their job for them, but all they could do was just apologize while I ate the $100 for the room...oh...they did offer a 5% discount on my next booking. The customer service reps also didn’t really speak English well and I kept repeating myself. After over 5 hours on line and the phone all I have is a bunch of “sorry” statements, frustration, and $100 less in my pocket. They could care less about customer service.
Great app could use a little tweak.
by What names aren't taken? on 2018/08/11 15:45
I book the same hotel off the app every week. Every week I type in the location I want. Every time it shows hotels downtown Dallas when they are 3 times the price and require a $20 Uber ride. I ask for specifics in the filter ‘distance from location’ and the first time I booked, a hotel downtown popped up I thought great and booked it. Only to find out it was not close and did not provide an airport shuttle as promised. I know first world problems, but I now know I have to scroll thru to find the hotel I want. I wish when I put in the neighborhood ‘area’ it would put that area first. And the filter does not really work because you say distance closest to and it puts you 10-15 miles away I guess those hotels must pay a premium to pop up on the top. Just a warning if you are not familiar with the area check the map, the filter does not work.
Only a fool doesn’t use this app!
by Smith35387 on 2019/05/18 18:04
My wife and I travel quite a bit, particularly to Florida where our daughter attended college and just recently just graduated. She now lives there. We also travel overseas. Wherever we go, I would not even consider not booking though Priceline. After using other apps and even using points accumulated though the hotels themselves you will never save as much money as you do with Priceline. We are very particular where we stay and if you read the reviews of the hotels and weed though as many reviews of each hotel you can, (there’s always someone who has a gripe with something) pick one. I almost always pick their special deals as long as there is 4 stars and the reviews are mostly positive. Have been super happy with this approach! Give it a try, you won’t be sorry!
Priceline is horrible
by hdmkom on 2019/04/05 22:24
This is by far by far the worst company I’ve ever dealt with online I asked for Google to give me alive customer service number they turn you over to a robot the same robot with the same voice I put in my name phone number email I totally registered and signed then I put everything I needed for a vacation the city I’m leaving from the city I’m going to how many days how many people age the ages of the people I put in I need our hotel and flights three different times I put it in very carefully and I pressed find it for me and they just sent me back the same page that I had never filled and over and over again and when I leftA written message that I was actually talking to a human being she didn’t understand anything I said didn’t register in my email or phone number which I had signed in with and said hello to RICHARD it had recognized me yet I’m trying here for 45 minutes to get a price on the flight and nothing works and there is no real human being to talk to goodbye Priceline you lost a customer before you even got one
Highly Recommended
by Theory Billups on 2021/01/01 02:37
I literally was already in route and on my way to Atlanta and forgot that I had cancelled my original plans to New York and decided that it was Atlanta for New Years, doing something different getting out of the state of North Carolina for a change bringing in the New Year. I was 3/4’s of the way there and forgot to book my room. Panicking thinking in the back of my mind that this was so not me to not have everything unorganized of me to not have my room booked. So I instantly downloaded PRICELINE and with a few clicks and a little information provided. My room was book THANK GOD I HAD A PIECE OF MIND ONCE AGAIN. Thank you #PRICELINE YOU GUYS ARE TRULY THE GOAT. Money isn’t at all an issue but affordable and very great prices. I highly recommend to anyone looking to travel. I’m a first time user here and once again I WOULD HIGHLY RECOMMEND
Priceline Credit Card Rewards - ISSUE after ISSUE
by Bug28122 on 2019/09/18 20:32
I have had the Priceline credit card for 4+ years now and have booked hotels weekly for work trips and I am very disappointed in this company. I have booked so many times through the app/website and often times never received my rewards points because the payment wasn’t needed until the arrival at the hotel. When you don’t pay through the Priceline you don’t get the points. I then pay with my card at the hotel and still never get my points. I have made cases and have many case #’s but never get the points I deserve. I have trip #’s and proof that I booked through the app that should allow me to get the points. Well the lack of customer service never understands this issue and I am left with 0 rewards for using Priceline. I think the easiest solution is to make this an issue and have your IT dept. figure out this reoccurring issue or for me to never use Priceline again. What’s the point in having the Priceline credit card when I don’t get rewarded for using Priceline?
They don’t take ownership of their mistakes
by Kinzmom on 2018/09/11 13:07
I was using the app to find a hotel for a college visit for my daughter. I searched and found one on the date we needed for $90. I clicked book it and when the confirmation came through it had the current date, not the future date! Immediately called customer service. They told me that it was a no cancellation/no refund deal! (I know and I was ok with that when the app showed the right dates) she said There was nothing she could do! She said maybe call the hotel and see. So she “called the hotel” and said they would allow me to cancel and rebook for the correct date but the cost was $145! What?? Your app said $90 on the correct date now I either lose the 90 I have already paid or have to pay $145. Yes that was my only option. So because the app screwed up the date...I ended up have to pay an additional $55 for a room! I seriously will not use this app again! I could have gotten better rates through the hotel direct!!
Thank you Priceline for the Quick Cancelation and refund process during this covid-19 pandemic
by Tracy & Jeremy on 2020/03/19 12:22
My husband and I were going on a trip at the end of this month and made reservations through Priceline for a hotel. We found amazing, affordable prices upon booking. Due to covid-19 and isolation recommendations, we had to cancel our trip and reservations. The cancellation took zero waiting time and I was able to do it through their automated system in a matter of a couple of minutes. I was also given a refund that will post back to my bank in a couple of days. We have experienced wonderful service and reliability with Priceline. As first time customers, we are extremely satisfied and this will now be our go to for all of our future reservations.
Rating Trends
312,357,407,357,283,317,301,260,314,345,348,295,295,311,297,334,369,319,283,253,255,245,261,287,222,337,243,264,272,256,301,319,234,259,260,258,243,315,315,238,228,250,235,271,315,298,282,233,256,277,280,315,317,291,246,276,233,277,247,300,348,322,366,331,412,372,328,325,291,333,336,301,360,375,348,295,282,339,364,406,408,337,292,340,301,298,396,385,276,301
All Versions
4.0
570,132 total
 5
477,874
 4
56,852
 3
15,607
 2
5,811
 1
13,988
Current Version (20.4.3)
5.0
477,744 total
 5
413,698
 4
45,651
 3
10,117
 2
2,248
 1
6,030
Version History
More...
Keyword Volume Hits KEI Rank
rental
15.70
51
3
rent my car
41.83
39
rental cars
39.23
13
hotels
14.13
10
price
0.00
8
hotel
21.61
8
rental car sites
0.00
5
flights
17.42
3
rentalcars com
0.00
2
priceline app
642
1
priceline
871
1
priceline negotiator
0.00
priceline com
0.00
rental car discounts
0.00
Screenshots
Keyword Volume Hits KEI Rank
rental
15.70
45
1
hotel
21.61
30
16
flights
17.42
12
2
rental cars
39.23
6
1
hotels
14.13
5
rental car sites
0.00
4
rent my car
41.83
2
price
0.00
2
rentalcars com
0.00
1
priceline
871
1
priceline app
642
1
Search Visibility
App name
priceline - hotel, Car, Flight
Description
Get exclusive app-only hotel deals, discounts on rental cars, and cheap flights all in one place, with the priceline app. Join millions of happy travelers who book great deals with us every day - download now! NEW - Stay more, save more! Unlock priceline VIP when you book and get our best prices on great hotels. Still need a reason to download the app? Here’s 3: 1. Access to exclusive hotel deals found only on the app. 2. Everything you need in one place - low-priced hotels, cheap rental cars and discounted flights. 3. Personalized, relevant hotel recommendations - we have the travel deals that matter to you. Our app is rated as Best App for Travelers by Travel + Leisure! SERIOUS SAVINGS You’ll save up to 60% off with Express Deals®. Seriously. Plus, you save up to 50% off hotels when you unlock priceline VIP. SEARCH, FIND, BOOK Finding the perfect one is easy as pie. Search by city, address or point of interest to book the most conveniently located hotels and rental cars. As you search more, we uncover even more deals just for you. QUICK & EASY Want to book in a matter of seconds? Our app features super-quick travel booking, especially when you’re signed in! We do fast well. rental CAR DEALS Hit the road with rental car deals on 22 brands in 28,000+ locations. That’s how we roll. CHEAP flights Travel across the globe with super deals on thousands of domestic and international flights across the globe. Pace yourself. TRAVEL BUDDY Easily access and make changes to your trip wherever you are with our My Trips feature. Need to check your booking on the go? Get all of your reservation and travel info right on your phone, even if you booked on your computer and even if you don't have service! My Trips works offline, too. Like magic. Our app has your back. And it’s watching your wallet, too. Download now! priceline is part of Booking Holdings, which includes leading online travel brands such as Booking.com, Agoda, Kayak & OpenTable.
Not the lowest price
by ruddde on 2021/01/26 01:28
Beware - you don’t get what you pay for . Once you pay , they book you in the cheapest room they can find . Then rude when you contact them
Thanks
by Marco Pole-o on 2021/01/25 23:52
I love you guys
Best Deals
by REDMAN167IQ on 2021/01/25 20:30
I’ve been using this app since it came out and I have always gotten the most fantastic glorious deals. Thank you Priceline
Great
by booboo7719 on 2021/01/25 10:05
Lov were the app
Hotels
by 11-24 on 2021/01/25 08:04
Awesome!!!
Perfect with some more perfect !
by Gmoney12345668 on 2021/01/25 05:39
Just Perfect ...
Happy
by :$52($7$ on 2021/01/24 01:44
Easy to use and received a great price!
Great!
by Adrién B on 2021/01/23 20:36
Easier to sort and filter than other reward and booking sites, especially Hilton Honors. Great value, can help you find anything!
Easy
by :) :) :-0 on 2021/01/23 18:39
Priceline is so easy I always get the best deals I have not been disappointed yet
Best Experience at a Westin I’ve ever had !!
by thehairgawwdd on 2021/01/23 14:24
The service was amazing and Priceline never made it so easy to book such a comfy and cozy-chic room right there in the city so fast! It was awesome !!
Can’t Change Saved CC Info!
by HankHeim on 2021/01/23 00:05
I found no way to change the default payment option in my account settings. No excuse for not offering this simple customer service.
Best app for travel
by Airik8 on 2021/01/22 17:34
I love this application it gives great deals And knows what I want.
Don’t give me my money back
by roneuber2019 on 2021/01/22 07:14
I had a big problem in my travel to Miami , and 100% of fault was with PRICELINE. I went humility and called 500 times and never had answers. I’ll never mind forgot this trip . Between zero to 10 . I’ll give ZERO , to PRICELINE
Needs more to offer
by Leesa9311 on 2021/01/22 03:24
Needs better ratings for these 2.5 syar hotels & a better selection of hotel choices
Love it
by jamal harrigan on 2021/01/21 13:41
Save ya boy money
It works
by Cooterbuggg on 2021/01/20 19:00
Pretty good
I LOVE IT !!!
by TRobinson99 on 2021/01/20 16:26
I love booking with Priceline, they are cheap and give you great quality options. I will recommend to Everyone.
Love it !!!
by NaylaBayla2016 on 2021/01/20 14:25
Always finding great deals !
Fast n Easy
by thegodsent1 on 2021/01/20 06:20
Booked a room for 3nights at a 3 star hotel for a total of $203
Excellent customer service
by dk daboss on 2021/01/19 21:52
Thank you Priceline for excellent customer service. I had the pleasure of speaking with Travel specialist Alejandro id# 34000548 and he was able to deliver impeccable customer service. Thank u for such a wonderful employee. Excellent cs. God bless u all
The best travel app ever!
by charlie1326 on 2021/01/19 13:56
People! Check this app out! I highly recommend it.
Family
by Sweetwillieruth on 2021/01/19 04:48
Thank you
No filters?
by Ginamarina on 2021/01/19 02:59
I can’t get the filters to work while trying to find a hotel. Not convenient when you’re on the move!
Could use improvement
by lucifuhrer on 2021/01/18 18:13
Priceline is awesome when it comes to discounts on traveling, no doubt about it. There are a couple things I believe would make the search better. First, including the deposit/incidental charges hotels require at check in and what type of payment is accepted (cash/credit/debit). Most reservations are non refundable and more times than I care to say I’ve had to cancel a reservation because upon arrival I’ve discovered one of the two issues mentioned is an issue. Including this info in the search results is important and would save so much hassle. The other improvement I would suggest Is to include some sort of rewards for a discounted or free stay. Something of incentive to use Priceline instead of another platform that offers better perks.
Love!
by asiaboooooo on 2021/01/18 09:43
I absolutely love Priceline !
Yucky!
by PhylomebaD on 2021/01/17 21:14
Cannot book hotels and flights. No vacation packages. Not a bad app.
Priceline review
by HeatBix on 2021/01/17 18:59
Hands-down the worst customer service I have ever seen in my life. They do not care about the customer. The customer is always wrong. They outright tell you lies about their policies.If they did not have the lowest prices online, I would never use this service ever again. But because I have no choice, I use it daily and still get treated like crap.They tell you that refunds will be in your bank account in one business day. That is an out right lie. It takes in between 5 to 10 business days and they will argue with you nonstop until you hang up. They have raise their voices to me and my husband. They have said that there isn’t a supervisor available or they are the supervisor. They can’t all be supervisors come on. The worst company I have everBeen forced to use daily.
Hotels
by jskfiduy on 2021/01/17 02:46
I been a room at least once a month and they always give me great deals.
Dope App
by Elijah Muhammad Jr, CEO on 2021/01/17 00:39
Besr app infront of hopper
Terrible. Recommended an extremely unsanitary, unsafe hotel
by cherricopottery on 2021/01/16 22:13
Sold us on a cheap hotel that seemed fine at first, but the next day we found a used, bloody condom on the floor. Hotel Staff didn’t care, Priceline Staff didn’t care, never got refunded or even an apology. We would’ve gladly paid more for something safe. Terrible.
Good startup
by Nikki-😎 on 2021/01/16 20:21
Good app for planning trips for the first time. Fixes helpful reminders on when to check in for flights and such. It’s your personal travel agent on your phone
Deceptive Marketing
by dube101 on 2021/01/16 16:26
I used it for a hotel booking and a week later, they are sending me advertising emails which I never signed up for. Worst, you don’t see any links to unsubscribe or neither on their websites. FTC clearly needs to look into Priceline advertising practices.
The only app I use!
by mssmith007 on 2021/01/16 11:26
I have tried to use other booking sites and apps but don’t feel comfortable booking through them.
My favorite booking site
by Jay'Shana ❤️ on 2021/01/16 01:38
I have been booking with Priceline for years and I will continue to book with them. Great prices on rooms and cheap flights.
Better
by lilyann 66 on 2021/01/16 01:02
It’s very annoying that on the main website it won’t allow you or if it does allow you it’s difficult to find to have a same-day flight there and back I am basically a companion ticket I guess I tried booking one and had so much trouble and almost done with Expedia because I couldn’t figure it out and then almost bought two one weights because I thought it was all the way around it.But it was instead of during the 20 minutes of me finding out that all of my flight flight information could be changed it went up by 50 arts or 60 bucks so I guess now I know why.
Don’t believe the 1 ✨
by lasharaleishae on 2021/01/16 00:32
These people are amazing and very amazing
Hotel
by Wfghjfyd on 2021/01/15 22:08
Very Accommodating
My Palace
by Bigboy502 on 2021/01/15 15:09
Priceline has been given me good deals better than hotels itself cannot go wrong with priceline,love it thanks
Astonished by the lack of information.
by caspien64 on 2021/01/15 10:35
My heart is shattered I really wanted my experience to go great sadly it went south so quick. I arrived at my destination approximately at 2 a.m on January the 15. I then proceeded to book through Priceline for one day from the 15-16, not knowing it would automatically book us that same day but at 4 pm. I used the only money I could spend to book, thus I am glad I was able to get a refund it is going to be 1-5 business days till I get my payment back. So after an 8 hr drive and barely any money my family and I had to sleep In a very small car. Please be aware that booking past 12 am could result in an late afternoon booking. I just wish the booking information would have been a bit more clear.
Great rates
by GoOdKiDs👧🏼🧒🏼👨🏾‍🏫👩🏼‍🏫 on 2021/01/15 04:42
Easy to use !
Love the app
by JonathonDrew on 2021/01/14 20:52
App is awesome for deals!
Best prices great app to use on the GO I’m a VIP member
by Hot Fitz on 2021/01/14 16:28
Best prices, but don’t make any mistakes booking they do not work with you at ALL. Check dates and times carefully.
Worst experience!!
by haynoquefeo on 2021/01/13 22:08
I drove three hours, believing I was good to go and hotel room was reserved.. only to find out they never reserved. I arrived at the hotel at 5 and they couldn’t find my reservation. I called priceline, they had me on hold for 1 hour straight. I hung up and redialed and they did the same. At 8:30 I was told there was nothing to do at the moment.. all other hotels were booked. They said they were going to reimburse. But, totally made me waste my time to drive that long, and have to go back home that night all because I trusted the company. NEVER AGAIN!! Don’t trust this company.
Priceline is the bomb
by outrigger girl913 on 2021/01/13 20:51
Every experience I have had but one has been amazing and for all the discounts and amazing service the one bad experience is irrelevant thank you Priceline for saving me so much and always helping me get a room when I need one I look forward to B traveling more as my business growth increases so I’ll be using Priceline more in the future
Love it
by demarieeee on 2021/01/13 18:23
I fly back and forth with Priceline there prices are unbelievable and so much cheaper than any other site such a money saver love it here I’ve been flying with them for years and the deals they have are unbeatable
Good
by happybassi on 2021/01/13 18:03
I always have great experience with them
I am happy with this app
by J.Lynam on 2021/01/13 17:36
I use this app weekly looking for deals on cars and hotels. I usually end up using one of the recommendations about 90% of the time. I have always been satisfied with the results and service.
Works great
by Boomer612 on 2021/01/12 20:19
App works great for booking hotels
Best travel app
by Hisham Alhawal on 2021/01/12 19:15
Best offers could be found at Priceline. I always shop around when searching for a hotel to stay in by using different travel apps, but I end up reserving my hotel with Priceline because of the competitive offers and prices. My account with Priceline just got promoted to a VIP account which is extra saving.
Reservations
by Jamsheet on 2021/01/12 07:41
Hate the customer service. If you reserved hotel it can’t be change. Even if you die lol. The cancellation fees is the entire amount you paid for reservation. Completely joke. If you like to waste your money book through here.
Gold Member here. Horrible Customer Service
by Draj_Cali on 2021/01/12 00:54
Very Rude customer service. Not knowledgeable on the charges made. Doesn’t own responsibility of the charges made with vendors (car rental companies) even though when there is a faulty charge made on the account. Hangs up the phone rudely. Going to uninstall this crappy service.
Worst app
by Trureview7 on 2021/01/12 00:39
Call center is trash, no one is helpful!
Amazing
by BUNNY love Ricky Bobby on 2021/01/11 23:41
This was such a simply amazing easily and confusing process that my girlfriend is so happy that she gave me the bomb instead
Dope Hotel App
by Dmw6550 on 2021/01/11 18:43
I’ve been using this app for a long time now, since about when it first launched. I love it! I only use it for hotels so I’m not sure about the other things they offer but as far as hotels go, it’s a great app. I would definitely recommend!
The Atlanta trip
by johntue on 2021/01/11 12:46
Horrible services from both parties. Priceline did not place the additional fees that may be expected for you to pay out in the open where a new time traveler would be aware of these extra charges.
Great deals. Easy to use
by WWMN770 on 2021/01/11 05:41
Great deals. Easy to use
One of my fave apps
by Iluvspades on 2021/01/10 14:10
One of my favorite apps. Hotels and rental car deals are money 🔥
Car rental
by Bruce Cappy on 2021/01/09 18:31
Great prices
Cheap prices
by jumanji003 on 2021/01/09 18:27
They have a large variety of places to stay & offer the best prices that I’ve seen so far.
Great offer
by Marielaytito on 2021/01/09 14:52
Have great offer en everything I loved this app
Super easy
by mrninja5000 on 2021/01/09 01:36
There’s not an easier place to get a trip planned
Self opinion!
by Radedu on 2021/01/08 20:19
Had a little confusion when I first began my trip search, but as I progressed through it I was very pleased. Would use it for any trip I need in the future. This is a one way trip, so I will use the app in the near future. Thank you. Roland Dion
Complain
by laditrish on 2021/01/08 18:13
I don’t like the fact I can’t see what Hotel I’m getting I don’t like Crown but oh well. I can I get another Hotel.
Warning
by EthanToombs;) on 2021/01/08 00:47
It will charge your bank account BUT a lot of mainstream hotels do not receive the payment until late if at all. Has worked just fine with some transactions but i’ve had 3 that i’ve had to pay out of pocket for and just taken the loss due to them being extremely slow to process the payment or due to the hotel not receiving it.
Great app
by kyndellj on 2021/01/07 21:57
Priceline is awesome never had a problem with the m and the prices are unbelievable.
Never use Priceline
by sh77al on 2021/01/07 16:18
Feom the very start of this reservation it was bad. I was given the hotel information and planned my NYE around that hotel. When I called to confirm and see if I could check in early they said they didn’t have a king room and so I had a choice of queen bed or double. They offered me another location with the room I paid for and I took it. which meant my planned were messed up already, but my girlfriend was driving into town and I wanted this kind of room. There were so much that was bad about this hotel feom customer service to basic maintenance of the hotel. We couldn’t get clean towels, the door was broke and hard to open but the worst part is that there was no HOT WATER. when we brought this to the attention of the hotel they said the water gets warmer later in the day. It did not. So my girlfriend drove for half a day and could not shower. This is a basic service I would expect feom a hotel. Hot water. We couldn’t go to where we had planned and we could use the water unless we wanted cold water. The service we received both from Priceline and the hotel when we tried to correct this was very blasé and not one person wanted to help correct this. We were only able to shower today before we left. I travel a lot for my job and stay in many hotels and I’ve never been treated like this. Also I will never again use Priceline due to the uncaring way they treated my concern when we called. I asked to speak to a supervisor and was told we could not. We tried to make the best of a bad situation but when we were told if we canceled we had to leave immediately on NYE. I was actually going to propose in NYE but I did not because I didn’t want to do it in such a horrible situation. I’m extremely disappointed in Priceline and holiday inn. Trust me when I say I will make sure everyone I know will never use Priceline again nor will
Thank you always reliable to find the best deal.
by Wanderlust0625 on 2021/01/07 16:06
Always reliable
Great!
by lizzzyoh on 2021/01/07 05:17
Always find good deals and easy to book anything
Extremely Helpful!
by TchrRose on 2021/01/07 04:15
I’ve used Priceline numerous times and each experience has been top notch! When I had to cancel a trip at the last minute due to a family emergency the customer service representative went above an beyond to help mediate between me and the hotel. Never once did they seem upset, annoyed or disgruntled. In my moments of stress and unrest they were a breath of fresh air. I recommend Priceline to all of my friends and family members.
Mostly good
by cheree86 on 2021/01/06 21:44
Absolutely some of the best deals and perks however some of the hotels they associate with have not been impressive lately
Hi
by burberryboi on 2021/01/06 03:19
Very easy to book a ticket
Denver Bound
by Fargo North on 2021/01/06 00:00
Just a note regarding your in app description of Downtown Denver. The Denver Nuggets play basketball. If you’d like to mention the hockey team, it’s the Avalanche. Otherwise I really enjoy Priceline:)
Not pleased! Tricked/Lied to
by #%911 on 2021/01/05 23:18
As I was reserving my booking, it stated that I would receive 1 of the 2 hotels pictured. 1 was The Westin and 2 was The Grand Hyatt both in downtown Nashville! After asking my wife would she be pleased with either? She was excited to say EITHER would be GREAT! Upon booking, I was booked to NEITHER one of the hotels pictured but a hotel connected to a college area! PLEASE HELP!!!
Love it
by Zed cam on 2021/01/05 21:45
This app makes my life easier
Gud
by Anmolpreet on 2021/01/05 21:16
I like this app.
Bad business
by mr.done wrong on 2021/01/05 13:35
So on a Saturday I had a reservation for a rental truck with enterprise through Priceline I had private previously bought the insurance for $91 for the week through Priceline third-party on the second on that Saturday I had to cancel both the insurance and the car I was told it after they receive confirmation that I did not pick up the car they would issue a refund that was on the second here it is the sixth and the refund has not gotten to my bank I called Priceline they told me oh they didn’t cancel that like they did the reservation it’s going to be more days before we can get that money to your bank I told them no I need to talk to a supervisor I need my money now because it came out of my account now they got a supervisor on theLine she wanted to argue with me about the fact that they were not going to give me my money back and I said you need to it’s not my problem it’s your mistake it’s been four days since I was supposed to have it and it was just now caught by me that you did not even refund me the money I will never do business with them again and I hope nobody else will either it’s something like this happens in a time like this is right now what else will they do to the customer horrible bad business practices
Love Priceline
by splitter09 on 2021/01/05 03:59
Customer service was extremely helpful during the Covid shutdown in March and contacted the two hotels I had booked for me and I was refunded all my money on nonrefundable rooms. I feel like I get excellent hotel rates with Priceline.
Customer service
by LorenzoAlex7 on 2021/01/04 20:35
The App if better it’s included a chat to customer service
Great Service
by KING23$) on 2021/01/04 19:22
The Customer Service at Price Line is Excellent Thank you all for your service
Definitely worth it
by perriano on 2021/01/04 19:19
Easy, convenient and makes it affordable
Part of scam!
by Paty.RJ.Ilha on 2021/01/04 02:02
Name: Patricia De Moraes Trip Number: 21884022437 Olá, Eu aluguei um carro pelo Priceline, ao chegar ao aeroporto, contratei o seguro que a própria Priceline disponibilizava, porém não recebi nenhum e-mail, porque na tela do telefone dizia que a transação não foi completada, mas a transação foi debitada do meu cartão de crédito e Estava pendente até ontem, mas não foi estornada. Chegando a empresa de aluguel de carro, mesmo que eu tivesse a confirmação oferecida pela Priceline, eles disseram que não servia e que eu era obrigada a contratar o deles. Então, além do valor do aluguel, a Priceline me cobrou 52 usd e a empresa do carro mais 204 usd. Já alugamos carro muitas vezes por vários aplicativos e fiquei muito desapontada pelo tipo de empresa que a Priceline faz parceria. Ainda mais de saber que a Priceline faz parte de uma máfia. Name: Patricia de Moraes Trip Number: 21884022437 Hello, I rented a car from Priceline, when I arrived at the airport, I hired the insurance that Priceline itself was available, but I did not receive any email because on the phone screen it said it wasn't completed. But the transaction was charged in my card. Arriving at the car rental company, even if I had the insurance confirmation, they told me that the Priceline insurance wouldn’t be valid. So, I was forced to hire their insurance. So, besides the car rental and the insurance that I paid, I needed to pay to the car company the amount of USD 204. We already rented a car many times by several apps and I was very disappointed by the type of company that Priceline partners with. Mainly because Priceline is a part of a scam!
Rave Review
by chemco_op on 2021/01/03 01:18
I’ve always used Priceline. I used before the imitators came around. I still use it and to be honest, I have tried the others, but Priceline rules.
My favorite app
by lousrasta on 2021/01/02 23:06
Love getting hotels and suites on this app
Awesome Deals
by PaulZoc on 2021/01/02 10:27
I love the app, and it’s unbelievable perks for being a valued customer. It really makes travel, and finding top rated hotel accommodations for affordable prices easy with no stress. This is especially important to me when putting together travel arrangements for a family of 6.
Amazing!
by Adriasama on 2021/01/02 07:28
Priceline has never failed us. We’ve been using it for years and if there’s a problem, they tend to it ASAP. We are satisfied customers! Thank you Priceline!
Great App
by micah soto on 2021/01/02 00:20
Very easy to use ! Found a great hotel in minutes
Chuntia
by chuntia1 on 2021/01/02 00:00
Great app ,👍fast and good offers ⭐️⭐️⭐️⭐️⭐️
Last minute notification of a canceled flight
by jscott1972 on 2021/01/01 09:51
Priceline refused to make it right!Kept me up until 2:00 in the morning only to tell me that they refused to change my airline when they waited until eight hours before in the middle of the wee hours of the morning to notify me. A good company makes things right! Priceline is not a good company and has terrible customer service!
Awesome
by Jamariam on 2021/01/01 08:06
Awesome
Highly Recommended
by Theory Billups on 2021/01/01 02:37
I literally was already in route and on my way to Atlanta and forgot that I had cancelled my original plans to New York and decided that it was Atlanta for New Years, doing something different getting out of the state of North Carolina for a change bringing in the New Year. I was 3/4’s of the way there and forgot to book my room. Panicking thinking in the back of my mind that this was so not me to not have everything unorganized of me to not have my room booked. So I instantly downloaded PRICELINE and with a few clicks and a little information provided. My room was book THANK GOD I HAD A PIECE OF MIND ONCE AGAIN. Thank you #PRICELINE YOU GUYS ARE TRULY THE GOAT. Money isn’t at all an issue but affordable and very great prices. I highly recommend to anyone looking to travel. I’m a first time user here and once again I WOULD HIGHLY RECOMMEND
Money saver
by Jhaze925 on 2020/12/31 22:44
Express deals trust it. Saves u so much money always go with the hugest stars. Hooks u up in the long run.
So far so good
by rnbows1 on 2020/12/31 22:24
I’ve only used this twice now and got great deals and awesome hotels. What I did do is google the hotel to see what they looked like and the amenities and checked the price before I booked.
100%
by segujja on 2020/12/31 19:40
Everything you need with a click of button...,nice
Terrible customer service
by manetane1977 on 2020/12/31 13:17
I booked a room through Priceline to stay at days inn in Lacey for two weeks. 6 days into my stay I asked for clean towels and wash clothes which are complimentary and was denied. I felt very discriminated against when not only the Mexican housekeeper but the white management stated I would have to wait until the next day. So after defending myself for what I felt to be an racist encounter they called the police stating I was loud and disrespectful and the manager terminated my stay and kept my money for the following week and I called Priceline and they stated there’s nothing they could do. And that’s almost top my most humiliating encounters ever. If that was the last motel on earth and they were offering free stays, I’d sleep outside.
Handy
by Code out on 2020/12/31 03:28
Priceline is handy when traveling how could you not keep it in your arsenal of room and board when abroad 4stars!!!!!!
Fast and easy
by ZACKNBRITT on 2020/12/31 03:21
Always best deals hand sa down!
Price dump
by Timothy Leonakis on 2020/12/31 01:23
Often the prices aren’t updated till a choice is already made.
Poor customer service
by Fsny05 on 2020/12/30 21:46
I booked a room type (villa) and was then given their lowest room type in my contract / confirmation. They confirmed that they see the same thing I did (purchasing a villa) and this was a technical issue or something wrong with an affiliate partner. Net net, I’ve called daily since and have been told my only option is to cancel my reservation or keep it as is. Best case scenario it’s a terrible platform, worst case there’s fraud happening regularly such as this.
The best Hotel Booking App ever!
by xindy610 on 2020/12/30 16:46
I love to use this app for my traveling, so easy to use! Simple is the best!
Once again Priceline. helps make my traveling easier and less expensive.
by California.CA on 2020/06/06 12:28
Maybe I should have given 4 stars for helping me find a good low priced hotel in Amsterdam because when I first started searching I found it very hard to sort through all the hotel choices and all the many locations and areas of the big complex city. Priceline gave me so many choices it was a bit overwhelming, and their map feature didn’t work very nicely or easily on my iPad. If you wanted to zoom out a little, suddenly you would have a map of all of Europe! So it took me some time to first figure out where roughly I wanted to be, and then used Google maps to see how far walking distances were to the train station and to museums or parks I wanted to see. But once I did that, Priceline helped me find a hotel with a nice big room with a big sliding door to a sunny patio balcony overlooking nice trees. Getting my second unexpected night here was very fast with Priceline and at same great deal as first night. Highly recommend PL to friends, and like any website you get better with it the more times you use it and know how to better use it.
Usually cheaper to cut out the middle man
by SOG Irish on 2020/09/10 19:20
The first time that I used Priceline, I showed up to the hotel to discover that they did not have my room available. The computer system that they use doesn’t work well with that of the hotels so I was informed. Thankfully, the AMAZING people at the hotel (Red Lion Seaside) hooked me up with a better room and gave me a huge discount for the inconvenience of Priceline’s folly. They also informed me that they could give me a better deal than Priceline almost every time. So I took their advice the next time I took a trip. I checked the price that Priceline offered, and then checked with the hotel itself. Sure enough, going through the hotel itself I saved around $75, sometimes more. So I have started using Priceline just to find the hotels, then I book through the hotels themselves. Works great! More often than not, you can get a better deal through the hotels themselves. The only exception I have found is their price buster deals. But I always double check through the hotel before buying. Credit cards give the least hassle. Debit cards have funds held for awhile before getting squared away so just be aware of that. Also, any cancellations, Priceline takes their sweet time returning your money. But please, don’t take my word for it. Go check out a “deal” with Priceline and then check the price through the hotel and see what you find. I’d say you’ll thank me, but how in the world would you get ahold of me to do that?! ;)
Thieves
by zwerry on 2019/08/03 14:12
I have been a loyal customer sense 2010, recommending their services to my friends and family. Over the past two years that has all changed . This is the 3rd time priceline has taken my money without giving me a service, leaving me with nothing. Priceline has pretty much screwed me over for lack of better words. On more than one occasion Priceline has had deals on there website and app that are not actually available, yet they they have charged my card leaving me with nothing now I have to wait 8-15 business days for my refund to be processed. Not only have they blamed me for not using a credit card next they blame the bank and I will be seeing my money back to me in enough time when all reality they need to take responsibility and update her apps they don’t have offers that are outdated. Not only will they Blame you for using a debit card but they will also blame your bank or the hotel before even beginning to take responsibility. When ever I have called there costumer service, they just blame blame blame, and do nothing to fix the situation or make it better, THEY DO NOT CARE ABOUT THERE CLIENTS. It’s not my fault I used a debit card it’s not my banks fault for having to refund MY MONEY it’s Priceline’s fault for having a deal that is outdated and still taking my money..I’ve given priceline so many chances but this is the last straw and stay away from Priceline. They have lost a loyal customer.
Not to be trusted and does not honor sales
by Peter knuckles on 2020/04/30 12:06
When you purchase something online or by phone you have a trust that the purchase for good and services will be honored by the company taking your money. And when a company dishonors that trust by taking your money but then not providing the services or goods promised, most people would consider it fraud. Priceline took payment for airline tickets and then refused to refund that payment when the flights were cancelled. Seems like an easy response by a respectable company to send the money back, especially since it was no fault of the customer that the service wasn’t provided, but Priceline has chosen to keep the money. They claim it’s because of the Coronavirus and a lack of employees to provide the refund. There are literally tens of millions of newly unemployed people that could be accomplishing the job Priceline refuses to complete. You can use this app and pray things go well and you are provided the service you’ve paid for, but know that when things don’t go right, and sometimes they don’t, Priceline will not respect you and honor the trust you’ve placed in them by sending them your money. You’ll be gambling your money on a company with no honor. Priceline has since asked to “revisit my case for review,” standard response to make it look like it cares. I HAVE CALLED DOZENS OF TIMES TO REVISIT MY CASE! The only thing Priceline should be reviewing, is how it treats customers. Refund the money you owe.
Assigned room/ unwanted crawling guest in bathroom
by Adalynn19 on 2020/10/05 22:31
Since I am a VIP customer through priceline, we arrived at our most recent stay and we were given and ADA room. We went back to the front desk to advise that this was a room for persons with disabilities and they moved us to another room which was also an accommodation for persons with disabilities. The staff appeared to not know the term (ADA). We had driven 300 plus miles and were tired, so we stopped arguing the issue. Just to be clear, this is the second stay where we have booked thru Priceline and we have been assigned to ADA rooms. The hotel explains that they are not supposed to change our rooms, the Priceline rep advised the nonrefundable, nontransferable, nonchangable reservation. What has upset me is why do I have to be given a room for handicap accommodation? What if someone checks in and needs that room and you placed me in it? That is going to be a site trying to explain it to the patron as well as whoever they file their legitimate complaint with. I am not seeing the VIP side of the offers through Express deals if I have to keep telling hotel staff that we don’t want or need an ADA ROOM! Also, we were out through the day to return to a geico crawling around in the bathroom. I was sooooo outdone when I saw it!! The desk did not even have any spray to kill it. We had to waste our disinfectant spray to try to kill it. This was not a great experience and was rather a big letdown!
Horrible Customer Service
by DPhillips88 on 2018/01/10 17:00
I have used Priceline regularly for the last few years, booking hotel rooms through them several times a month. When there are no issues, they’re great, but the times there are issues make it unbearable. I booked a hotel using the app based on it being in a specific location, and being able to get a suite with a kitchenette at a great price. Once I received the confirmation, I realized that the hotel was located approx 20 miles away from where they showed on the map, and I had a reservation for a standard room. I was told by hotel employees that they had contacted Priceline several times regarding the incorrect information, but they had made no effort to change it. So after my family drove nearly an hour out of our way to stay in a room smaller than I had intended, I let customer service know about the incorrect information and requested a refund based on it. After a few communications with different CS reps, they have yet to acknowledge that the information was inaccurate, accept responsibility, compensate me for my inconvenience or correct the info on their site. They are intentionally deceiving their customers. Priceline’s entire purpose is to curate travel information to simplify the process for users. If I have to use other sites and apps to verify that their info is correct before using them, then they are useless to me.
Pretty good but room for improvement
by rabbit fox on 2019/04/01 12:00
I have used this app a bit and mostly everything is great. The only problem I have had though was that when you filter for hotels that are pet friendly you shouldn’t get to the hotel and have to beg for them to let you stay. I took my dog on a road trip and the first stop was after 15 hours of driving. We were exhausted and ready to go to bed, but when we got there we had to beg them to let us stay which thankfully they made an exception since I was able to show them where the listing showed them as pet friendly. That was stressful, but I was willing to let it go and call it a fluke until it happened again the next evening on the next hotel stop. Fortunately the lady at the front desk also took pity on us and allowed us to stay, but we have to sneak her in and out to use the bathroom and leave the hotel so the other people who work here won’t know she’s here so again very stressful. Please make sure that if you are assigning a hotel to someone looking for pet friendly that it actually is pet friendly
Don’t stand behind their service.
by AmberR89 on 2020/06/29 11:27
I have used Priceline for years and all over the world. I use to be pretty happy with their service and trusted their company and ratings. I recently rented a 3 star hotel in Alabama. The hotel was rundown, the customer service was terrible and the shower in my room didn’t even work. I tried to tell someone at the hotel about the shower but there was no one at the desk. I waited 15 mins. There was only a sign that said they were gone. This is was at 10 am and their check time is 11 am. I called the hotel and Priceline about the situation seeking a refund, since a shower is a basic necessity at a 3 star hotel. The hotel lied and acted like there was no sign, even though the sign was a hard sign with a base, which means they use it all the time. Then they lied and said the shower wasn’t broken. It was a simple shower easy to figure out. It just didn’t work. Then Priceline said if the hotel wouldn’t refund me they wouldn’t. Even though my card is charged by Priceline not the hotel. Basically they are saying we will do nothing to protect our customers or stand by our service. I was saddened that after years of being a loyal customer with no complaints that they could do nothing for me. I don’t know that I can trust Priceline anymore.
DO YOUR RESEARCH FIRST!!!
by beckysue2508 on 2020/11/08 13:33
I’ve used Priceline for at least 10+ years. Mostly for hotel stays and some flights. I have to admit if you don’t read the fine print and understand that your reservation is FINAL and there are NO CHANGES or NO REFUNDS the experience can be frustrating. If you’re the type of person who needs the security of being able to change your reservation, DON’T USE PRICELINE, but if you do your do diligence and research where you are going you can find some awesome deals through Priceline! Just the other day I found a great deal on a hotel with wonderful river views! It was located right on the Rouge River in the state of Oregon, USA. I Googled a couple of different hotels in the area that had popped up on Priceline. I also looked up their exact location on Google maps. In addition to that I read their descriptions and reviews on Priceline AND the hotels own website. Being I was booking the room for a friend’s anniversary gift, I did end up calling the hotel and booking directly through them. They even honored the Priceline deal! If it hadn’t been for Priceline, I would not have ever known about the beautiful RIVERSIDE INN in Grants Pass, Oregon!
Long time user
by Old Timer 1958 on 2020/06/22 02:42
I have been using Priceline for about 18 years. When I changed my email address I lost about 16 years of my history. Once you learn how to use the app and the difference between naming your own price and taking an express deal it is very easy to use. When your name your own price or using express deal you need to zoom in on the map to the area where you want to stay. I was a little unhappy with my history went away because some hotels would reveal their name in the express deal offering if I had stayed there before. In some cities a hotel will charge a resort fee when they really not a resort. Most of the time this is revealed before you make the final purchase in the express deal option. If you are naming your own price or selecting an express deal I consider the addition of a resort fee to be dishonest and deceptive business practice. Since the introduction of the express deal option I find it harder and harder to get a further discount by naming my own price. I work in the travel industry so I most often use priceline for hotels.
Long time customer
by Robyn Falconbird on 2020/10/18 11:31
I have been a loyal customer and user of Priceline before there was ever a smart phone or an app and it was really only ‘name your own price.’ The service has always been fantastic and the hotels, cars, and flights we have reserved have been exactly as described and always discounted lower than any price I could find online. I trust the company and app fully that they will stay true to the business model: connect me to unused rooms/seats/cars for less money. Yes, this has restrictions, including no cancellation, but that is the model and when I need to be able to cancel or I have no flexibility in dates or times, I use other traditional services. I have used customer service on several occasions and have always received prompt, friendly, knowledgeable service, although we have been through the growing pains with them becoming a large corporate entity and noted that customer service is not as nimble as they once were. The app is easy to use and works flawlessly.
Horrible Customer Service
by 🤡🎃 on 2018/06/29 08:37
I’ve gotten a great hotel on this app, but every other hotel I’ve gotten has sucked. Don’t do the express deals if you’re going to use the app at all, they’re never what they say they are. Even the guest scores are unreliable because somehow it shows they rated it well when the review they’ve given is something along the lines of “horrible customer service” “my car was broken into” “bed bugs”. When I tried to contact Priceline about a problem with my card, they insisted that the hotel would accept a card with any name on it for incidentals. The card I booked the room with had been stolen and they were saying that I wouldn’t have to show them that card, or even a card with my name on it, just any card, even after telling them that I have seen many reviews in which people were turned away for just accidentally leaving out their middle initial for the reservation, they just repeated that any card would be fine. I then asked if I could be refunded the money I bought the hotel room with so I could put it onto another card I could show the hotel, they copy and pasted the hotels refund and cancellation policy and ended the chat.
Ripped off on hotel bid
by Debrabully on 2019/02/21 16:53
Bid on a 3 star minimum hotel in Orlando, placed a $275 bid and was placed in a Holiday Inn that was seedy, dirty, old and outdated. The room was dirty, body hair in the bathtub, stains throughout the rooms carpet, mold in the shower/tub gout and the hair dryer was broken. I emailed Priceline immediately when we got in the room, they didn't reply until a few days later. They replied that the hotel gave us free breakfast so that was the compensation accepted for the dissatisfaction for the room. The hotel text me asking if we were happy and I told her we weren't and explained the problems in the room, she text that she couldn't refund some of the room charge because we booked through a third party/Priceline so all she could offer is a free meal which we didn't use because it was a breakfast buffet at TGIF, gross. We spent with tax and fees over $300 for one night in a maybe 1 Star Holiday Inn when we were "guaranteed" a 3 star minimum room before bidding. For that money we could have stayed at a nice Disney resort which was the level we were expecting because of the 3 star minimum we paid for. Customer service was not willing to do anything to make this right so we will never be using Priceline again and will continue to tell everyone we can about how we got ripped off by Priceline.
Easy Interface - Great Prices - Great Customer Service
by IllinoisCountryBoy on 2018/03/11 23:20
I can’t say enough good about PriceLine and the App. I have used the service numerous times, so my review is based on all of these experiences. I alway check other sources for deals and I always find the best deals on PriceLine. I have used it for business and personal vacations. But what made me actually write this review rather then just rate the app, was my recent experience with their customer service. In a rush to get a reservation done while sick and mildly medicated, I accidentally made the reservation for the wrong dates. I needed it for a week later. Once I realized my mistake, I called PriceLine directly from the app. The service rep (wish I could remember his name) was professional and friendly. He contacted the hotel for me and confirmed that they could cancel the reservation for me (it was a special deal that was supposed to be non-refundable). I received the cancellation notice seconds after getting off the phone. PriceLine went the extra mile for me, and that is why I am writing this review and gave them 5 stars. Thanks again PriceLine.
Bad business
by mr.done wrong on 2021/01/05 13:35
So on a Saturday I had a reservation for a rental truck with enterprise through Priceline I had private previously bought the insurance for $91 for the week through Priceline third-party on the second on that Saturday I had to cancel both the insurance and the car I was told it after they receive confirmation that I did not pick up the car they would issue a refund that was on the second here it is the sixth and the refund has not gotten to my bank I called Priceline they told me oh they didn’t cancel that like they did the reservation it’s going to be more days before we can get that money to your bank I told them no I need to talk to a supervisor I need my money now because it came out of my account now they got a supervisor on theLine she wanted to argue with me about the fact that they were not going to give me my money back and I said you need to it’s not my problem it’s your mistake it’s been four days since I was supposed to have it and it was just now caught by me that you did not even refund me the money I will never do business with them again and I hope nobody else will either it’s something like this happens in a time like this is right now what else will they do to the customer horrible bad business practices
Horrible Service, Deceitful practices!
by jvaldivi87 on 2018/07/07 18:55
I bought a first class plane ticket, my credit card was charged and my flight status was booked. A month later (3 days to departure) the airline informa me that Priceline has cancelled my reservation and if I show up at the airport they won’t let me board. Called Priceline 13 times, I kept getting transferred and then their reps would just hang up on me while I waited. Then someone told me it was fixed, but on the return leg of my round trip, the airline tells me I was downgraded from first class to economy and made me pay for my bag. Again called Priceline and had to pay long distance rate and after 14 minutes on the phone the incompetent rep could not help me, I chose to pay for the bag so that I wouldn’t miss my flight because I had to show up for work the next day. Now I am giving Priceline another show, I tried booking a flight twice, the app gave me an error “unable to book but here are other amazing deals.” It didn’t book my trip (my flight does not show up in the My Trips section of the app) however I have two $1,200 charges on my credit card. Now I have to waste another 3 hours of being transferred with a dozen Priceline reps until someone is able to help me.
Former Green Beret, 3 Tours Vietnam
by fuqaho on 2019/06/20 04:28
I booked my flight accidentally hitting the book flight key and then realized it was for the wrong month. Contacted Priceline and they were happy to assist me in calling both Frontier and Spirit Airlines and cancelling both round trip tickets while I was on hold. I was sweating it out but they came through for me cancelling both non-refundable tickets. I book through Priceline all the time and get the greatest deals after searching for a couple of days for flights that fit not only my budget, but also the times I want to go, plus non-stop. Furthermore, I just booked a full size vehicle through the express deal for the price of a compact. I checked out all other sites before and Priceline is the most reasonably priced, courteous customer care professionals, and most helpful of all the other sites. If you do go through Priceline, and listen to me, you’ll save time & money! “I can assure you, you won’t be disappointed!”
Don’t use Priceline! They are a fraud!
by everydaytraveler on 2019/06/26 16:41
I was using the app and it has a glitch. I selected the correct days at a hotel that I was already staying at. We wanted to extend the stay one extra day. I went through the process and selected the same hotel. Everything processed and a confirmation was sent. When I reviewed the confirmation it had the wrong date. The date booked was the same day that I was booking it instead of the next day. Also, I was booking this at 8 pm at the hotel. I called customer support instantly. They said they have to talk to the revenue manager at the hotel. Then I talked to the hotel and they said good luck Priceline screws everyone over period. I spent that evening and the entire next day trying to get it fixed. After hours and hours of frustration and talking to customer service that can barely speak English they said TOO BAD! Hmmm. So they are telling me because there is a glitch on their end that it is my problem. They said it was my fault because I used their website. This is unacceptable. After read all of the negative reviews I wish I read before use long this incompetent service that will rip you off. It was total BS! Do not use this app or website!
Express Deal Disaster/Avis ATL
by JJay80 on 2020/06/08 10:20
Very bad experience with renting a car through the “express deal” which wasn’t express at all! The system selected Avis as the provider and it was a complete and utter inconvenience! The line was 2 miles long! I had an appointment to make of which I flew in from NYC for. I called Priceline and asked if I could cancel the reservation and book another one through them with another rental provider. I explained my situation and how important it was and they said that they could NOT cancel it because the deal I chose had no cancellation. So basically, it was either stay in line and miss my appointment, or go to another counter and take the loss with the express deal that I could not cancel. Let’s just say that I made my appointment and loss almost 60 bucks. That was my 2nd experience with Avis and they both were absolutely horrible. Not only do they pick your car for you, but they are slower than time itself. I NEVER want to see that counter again. Priceline was very unreasonable in this situation being that I only wanted to cancel...only to rebook through them. Instead they just took my money and said “your loss”. Not cool at all.
The best service EVER !!!
by awfuladvertisement on 2019/06/20 22:34
So I tried to book with Kayak , I tried to book my flight with TripAdvisor, and a couple others. Those two gave me the biggest runaround. TripAdvisor especially. They called me after I tried to book and said there wasn’t any flights at that price but could put me on a spirit air flight for the same price. Now I’m an American Airlines guy myself , or if flying over seas like this time , I will fly Japan Airlines or Korean Air. I said no thank you , stick that spirit air and I hung up. One last try , just one last try. I downloaded Priceline App and booked my flight in under ten minutes with no hassles and the price was like a hundred dollars cheaper. Same schedule and same airlines from TripAdvisor. Oh yeah and the guy from TripAdvisor told me in order to fly American Airlines it would cost over twelve hundred dollars. Nope , it was around a hundred dollars cheaper. Priceline flights ... Best Service EVER !!! Thank you Priceline. My flight to the Philippines is all because of you.
Flights -5; Hotels- 4 and Car Rentals - 1; CS- 1 in Car Rental Issues
by Ladyjktn on 2017/12/13 14:47
I use often. Majority of the hotels have been great. Flights have been great! Car rentals have been several issues! In July 2017 car rental issue, I booked a car for Atlanta to pick up after my flight. The car rental place double booked cars out & there was no car... was on the phone with Priceline for over 3 hours of them trying to locate a rental car, why so long you ask - they kept putting me on hold for over 45 minutes at a time then switch me to different CS people. I was supposed to have been at my destination at 10:00pm and finally out of airport rentals at 10:30pm they placed in a 5x’s the amount I had originally booked a car for! They never reimbursed as they promised! I had a 3 hour drive to my destination, NO Priceline CS failed hugely! In May 2017, car rental issues in McAlester, OK. Car Rental issues in August 2016 in McAlester, OK. I don’t advise renting a car from Priceline.
Some Bugs to Fix
by Spopish on 2018/03/10 18:51
Their customer service is less than helpful. -I booked a hotel using the Name Your Price feature in the app for what I thought was the following night because we were driving home from our trip the next day. It charges your card right away, so I assumed everything was alright. After hours of driving we got to our hotel (that I thought I booked for that night) and the less-than-friendly front desk attendant said our reservation was for the previous night. I double-checked my app, and sure enough, it was booked for the previous night. I was sure I entered the correct dates when I booked. I think there was a glitch in their app. When I called Priceline to see about a refund, they were sympathetic and said they thought it was funny that the app let me book the room after midnight. When the customer rep tried to call the hotel, the hotel wouldn’t answer. Priceline wouldn’t give me even a partial refund. How often does this happen? How much money is this company making off their app glitches? I wouldn’t use this app. I guess the old adage of talking to a person is best in this situation and I think that’s what I’ll be doing in the future.
I can’t believe it
by vanecars on 2020/10/20 00:58
I have used Priceline for many years to book any travel related accommodations. I have booked hotels stays, and air travel; never had an issue. Earlier this year before COVID-19 ruined our lives I had booked 2 plane tickets and now I will not be using them because I cannot travel and I have lost my job so I really need my full refund back and they just keep telling me due to airline policy they can only offer me a travel credit. Sadly I need bills to pay and I cannot pay them with travel credit! I have been trying to get a refund on this for over a month and nothing. I get toss around like a ping pong ball, call here call there let me transfer you. I understand that in “normal” times a credit is fine but we are in a world pandemic you would think they would be more helpful. So sad that after using Priceline for over 5 plus years I will never use them again.
Don’t waste your money or stress, this company is bogus.
by J Rocko on 2019/04/01 11:20
I booked several times through them, and twice now they have failed to complete my reservations, I just had to pay twice at the same hotel, luckily the front desk ladies were nice enough to match the price, Priceline constantly gave me the run around after wasting an hour and a half, I finally just said enough, I’ll let my bank deal with you jokers, not worth the time or effort, if you find a good deal online 9 times out of 10, show the hotel they will match it or come close. Delete this app. To the developer who responded... It wasn’t a rejection, your systems failed to correctly place me even after I paid, front desk said there was a woman waiting in her car all night because of the same issue, take better care of people that’s all I can say pal, I don’t use fakebook or any social media, so I will respectfully decline...on a side note, when I disputed the charge through my bank(since your people gave me the run around) my claims department said they get more disputes from Priceline than she has ever seen, so I’m sure you are well aware of your shortcomings, I have nothing left to say on the matter, good day.
WARNING! Absolute horrible Customer Service!! Do NOT use them!
by Kooshballgirl on 2020/12/17 14:10
WARNING! I never take much time to write a lengthy review but after having to deal with this shady company and everything they’ve put me through.. I am NOT happy! I had to cancel my Hawaii Vacation due to the pandemic. I cancelled with enough time. While I finally got through to someone to help me and reimburse me for hotel and car, NO ONE could seem to offer any information regarding the airline fare. Representative after representative continued to transfer me, leave me on hold for over an hour to later just hang up my calls, it has been a total nightmare dealing with them. After pleading, to get some sort or resolution the airline kindly insured me that as apologetic as they were they could NOT reimburse me or give me flight credit because I purchased my flight through a third party and they stated that Priceline should not be giving me the run around rather than trying to make things right... I will NEVER use Priceline again to book a vacation And I am insuring that I let everyone know especially on the travel pages in order to avoid such a headache!! Priceline you need to make this right!!!!
App woes
by Low Shoulder on 2019/07/06 14:13
Chose to use PL due to name recognition although other discount sites were priced about the same. Round trip Delta to destination Spirit from destination. The app failed to reserve our seats on delta and we assigned the last four seats on the back row. While in route the app does not indicate boarding gate, but emails changes which for this trip changed twice. Atlanta airport is spread out, and we just happened to check departures and noticed 30 minutes before boarding that our gate had moved from A19 to F9. No email from PL...... until we were boarding. Day before returning we received an email to check in on Spirit Air tried several times to check in, but never received confirmation. While checking in we noticed that if you wait until your flight Spirit will charge extra for checked luggage which is $40 per bag(x3), then we were charged $16 per seat (x 4). As of two hours after “checking in” still had not received our boarding passes and seat confirmations. Flying Delta, Southwest or United would have cost about the same plus the apps for delta and United seem to work very welll. Do not trust the PL app if you do not fly regularly.
Getting better
by Nowimready2 on 2017/09/04 10:13
I've been using Priceline for 15 years. Express Deals are a great way to get into a moderate to fairly high end hotel for great prices! I had 1 issue a few months ago. I had driven with moving truck to move my daughter into her apartment. I was focused on moving her and didn't make hotel reservation for me. Finally, at 11:50 pm, I'm making reservation from my phone. By the time all was confirmed, it was after midnight and the reservation had automatically changed from the Friday night I existed in to Saturday night with no way to change it back. Done deal. I was exhausted from moving all day. I spent an hour and a half on the phone to the Philippines finally getting refunded but no place to stay Friday night. That sucked, but the hotel front desk gal (who got a raving review) offered me a blanket and pillow to stay on a couch in the lobby!! Beware scheduling a reservation around the midnight hour!
Worst app ever and hasn’t changed in years....
by sunpaw17 on 2019/08/16 00:32
Whenever you have stayed at a hotel, the app gives you deals to stay again and again, but it doesn’t let you do anything but accept whatever room they may have available for that deal and not any other room! “Room is guaranteed to accommodate 2 adults”. Ummm? So what about families? And WHY CAN’T I BOOK A DIFFERENT ROOM?! If you select the ‘choose’ button it takes you straight to a check out screen... great... I want to pick my room!! I need it to fit 5 and a lot of rooms don’t do that. I’m not just going to book. So I have to go to your website or better yet... NOT YOU. To book the room I want. Been like this for years... no one else complained?! I doubt it. Now your app is deleted, thank you for wasting my time yet again. Like the last time I paid for a whirlpool sweet and you just told the hotel I paid for a king and had to pay the hotel more money when I got there for it when I already paid you an extra fee over the regular king room for it. Sounds like it not uncommon and you are another apathetic business out there just waiting to scam others out of their money.
Nightmare
by stan_butt on 2019/07/20 15:20
Oh if I could only give this app zero stars. I had a terrible experience attempting to book my honeymoon, of all things, through the Priceline app. I was told time and time again the flight I chose was unavailable and sent back to choose another flight, when in actuality Priceline was attempting to charge my credit card. I received no confirmations, no emails telling me there was a problem, and I never even reached the final step of booking. It wasn’t until my credit card company contacted me that I was notified of any attempted card activity. Priceline customer service insisted that the generic error for the app is “flight unavailable, choose another.” That alert was completely false in my case. I was assured all of the attempted charges would be wiped clean, but Priceline customer service said they could send no kind of email to confirm this information. I am incredibly disappointed and sad, because what should have been a joyous celebration booking a trip turned into a catastrophe. I have emailed Priceline once again to explain the entire situation and hopefully prevent this from happening to anyone else in the future.
Am in a Love/Hate relationship with Priceline
by KPI/CIB on 2019/07/13 14:09
I have been a loyal Priceline user for well over 10 years. I probably book from 50 - 75 rooms per year and every time I book, I fear that something about my trip might change. Priceline is super inflexible. Actually, they are kind of Bi-polar with a heavy bent toward inflexibility. On a rare occasion, I have been able to reschedule a room, or cancel a trip that has been changed, but for the most part, if something changes about your trip, just plan on no refund, no changes. It’s kind of like playing Russian roulette, but with four bullets in the gun. The other thing is that their prices used to beat anyone on the internet, and the bidding process worked wonderfully to get the best rate available. Recently, not so much. Prices are pretty much in line with almost every other company out there. So, if you like gambling with your money or if you are 100% sure nothing will change about your trip, then I would still use Priceline. But if there is even a small chance something might change, I would recommend someone else.
Very misleading
by Promeg on 2018/02/13 13:04
Priceline used to be a great place to get great deals until recently. The Express Deals they offer seem to be a decent deal until you select one. First off, the hotels that they say are comparable to the one you’ll be getting are actually nothing like the one you receive. I booked a 3 Star express deal that they said would be comparable to a Marriot, Hilton or Hyatt and instead got a motel that I wouldn’t even rate over 2 stars. In addition to that, when I checked in, I was told I must pay an additional $34. Priceline had informed me at the bottom of the booking conditions in tiny print that there would in fact be a mandatory fee I would have to pay. My problem with this is why did they have to put it all the way at the bottom like they were hiding it and not put it some where people could actually see it right away so you know the true cost of what your paying for. When looking at reviews for this hotel, no one had anything nice to say about it except that it was close to Universal. How it’s a 3 Star hotel is mystery to me. When calling customer service, they were unhelpful and made me even angrier.
Long time Priceline user
by Iceman079907 on 2019/04/25 11:41
I have been using Priceline and services similar since their inception. I am very grateful for the ease of use, the deals offered, and the constant improvements made. No, everything doesn’t always go the way I expect it should go but it always works out. Being a life long businessman and entrepreneur I can appreciate how much time, effort, and ingenuity go into the operations and service. I am also very appreciative of the helpful and patient customer service agents when things don’t go as planned, I could not do your job! For the people who post bad reviews for Priceline and other services like them, it might be worth lowering your expectations and look for the positive aspects of these tools and other conveniences available in our world. You might just start enjoying your life. Problems and complaints are always self generated.
No Protection Against Bedbugs!!
by kridten on 2018/06/17 03:33
My husband and I booked a hotel through Priceline so that we could attend my nephews graduation. When we arrived to the hotel, we found bedbugs on our room(some alive/ some dead). We notified the hotel staff and they refused to refund our money because we booked through Priceline. When I was waiting in the parking lot, another woman approached me and let me know that she had just found live bedbugs in her room and advised me not to stay. We knew it was not an isolated event. So, we called Priceline. They informed us that because the hotel management denied that they had bedbugs and they were not there to check that they could not refund our money ( it was a multi-night stay) I asked if they had any customer protections within their contact for live infestations and they said that they could not refund our money because the management denied the problem. We travel frequently (my husband is a pilot) and we will never use Priceline again. Thankfully, we found another hotel (not through Priceline) and they gave us a discount for our troubles. Priceline works for the hotels - not for the customers!!!
Horrible Scam Artists
by Good Bye Priceline on 2018/11/08 16:38
I have been a long time customer purchasing flights cars and hotels. I have always purchased the Trip cancellation insurance. Never needed it until today. Don’t do it folks it is a scam. The one time I finally need to change a flight and Priceline could not and would not help in any way. They sounded as if they were literally reading off a response card. I called several times hoping to get a customer service agent that would listen to the issue and try to help. Luckily I had insurance right??? One would think but wrong again. The only time the trip cancellation covers you is if you are on your death bed and in the hospital and even then you have to call them ASP in order to be covered. Very misleading. Don’t waste your money buy the better ticket if you think for a second you might have to make a change. Better yet purchase from the airline directly. Priceline told me yesterday they can’t help me they are only the middleman. Well time to cut out the middleman. Priceline you have lost a very good customer that purchases 10-20 flights a year, Hotels and rental cars.
Best hotel app
by Mark Napier on 2020/07/01 16:04
By far I love this app over the competitors I find that Priceline always has the better prices on hotels and the more you use it the better the prices and they have other features that lower your nightly rate by letting them pick the hotel but if you use it enough when using that feature you know what hotel your gonna get already because it’s usually the same one probably the only thing I dislike is when they say it will be one out of the four or five hotels we just listed and it’s always at least in my case always the same hotel no matter how many times I use the pick for me feature it’s never one of the higher end hotels at least in my experience but on the other hand I always know what I’m getting it isn’t a guessing game either lol so over all I love the app
Always “too late”
by powerpop25 on 2019/11/22 14:42
Lots of great deals advertised - but they don’t exist. There are some properties advertised that have been demolished. I clicked on them and they say “sold out” and I kept consistently getting that message regarding particular properties, no matter when or how far in advance I’d try to book. I tried to contact them, the numbers are out if service. When I finally booked with a different property (using a different service than Priceline - that frustrates me with their “sold out” and “too late” garbage) the other property told me those advertised on Priceline were no longer in business (for over a year and a half), and one was torn down and doesn’t exist! Another fakery: “let us choose and you’ll get a great deal.” LOL I entered various dates for up to two years. Nothing. If you don’t have it or can’t do it, DON’T ADVERTISE IT. The app does nothing, and is worthless. The one booking I made with Priceline I canceled. Why? Because they required payment up front (not problem) but I found a better deal that DID NOT require payment until the day before the stay. Priceline is a zero.
NEVER USE PRICELINE
by michele ford on 2020/05/27 06:47
They don’t even deserve the 1 star that I had to give to write the review. I had been using them for a month straight every night until 1 night I had made my reservation close to midnight right before I got there. It somehow got switched to the following day and they wouldn’t check me in until 3 pm. 15 hours later!! I had used all the money I had left on that reservation. So I guess they expected me to sit there and stare at the empty motel and room that I had already paid for until 3pm. A few weeks ago a hotel cancelled my reservation last minute and they were able to switch me to another hotel but fixing the date a few hours was out of the question. Finally after a round with the 3rd representative they gave me “Great news!” They decided to overlook the cancellation policy and give me a full refund that I should see in 7-10 business days. Yay me! I get to sleep a night In my car in the hotel parking lot! *BAD BUSINESS* They lost a customer that spent at least $60 a day for the last month and a half and ANYONE AND EVERYONE that I come into contact with.
Not what was advertised
by Yomyname on 2020/01/07 01:58
I booked a hotel for seven days and I expected a hotel that was four stars with very good reviews but it when I arrived I was very disappointed. When I first entered the front desk was not welcoming at all. Then when I entered my room, it was not a room that is four-star worthy. It was very old-fashioned and seemed like a hospital. The bathroom didn’t even have a hood. The air conditioner was also very old. I assumed that all the hotels were like this around the beach since it was supposed to be a four star hotel, but my friend booked another hotel that was 3.5 stars and the hotel was completely different and of better quality than the one I stayed at and it was at a better price. I would also say that $80 would be too much for a night. Their room also had a beautiful view while mine didn’t have one. Their room was so much better and I’m absolutely disappointed as I trusted this app very much. I’m never going to use this app/website to book another trip from this app again and I was tricked into buying a hotel that was not accurately rated.
Not the best deal/ will give you the deals that will ruin your vacation
by criscanbar on 2019/11/25 22:14
Second time i use this app & the last one. People!, this website offer you deals that once you sign up for them/ paid for them, the extra fees become a ripoff. A good example of this are the their alliance with FOX RENTAL CAR. This car rental company is a complete RIPOFF!!!!! Please do yourself a favor, and DO NOT rent a car with this company. You might think that you might be able to get a ‘’deal’’ through Priceline; however once you are in the counter, you won’t only have to wait in line for over 1 hour; they will also force you to add one insurance and hidden fees will come off , that you won't see until after you return the car. At the end of the day, you would end up paying 3-4 times more of what you were initially paying. Customer service is ok, people in the San Francisco airport location are rude to the point that they make you feel that they are doing you a favor. FOX RENTAL CAR= will ruin you vacation. Priceline and FOX rental car= conspiracy against them customer with fake deals
Terrible!
by mcky12 on 2019/09/12 16:10
So I used toLove Priceline I use them to stay for two weeks in Atlanta had great service and great hotels everything was fantastic until I saw there was a charge on my card for a hotel in a whole different state so of course I called the hotel said there was nothing they could do had to call Priceline call Priceline customer care stayed on the phone with them for about 10 minutes arguing about the fact that I was having to pay for a hotel I didn’t even book and the woman kept saying she understood all she could do was send me an itinerary but couldn’t refund me my money or cancel the reservation when I kept telling her I did not book a reservation in a whole different state all she kept saying was I understand understand but obviously she didn’t because I’m somehow expecting to pay for a whole weekend in a whole different state that I didn’t even book so I just have to pay for a hotel I’m not saying and please tell me how that makes sense? So upset that this happened because I really liked Priceline but now obviously I can’t trust this company.
Don’t use this App - it will take your money.
by Master Lord202Boss on 2019/12/06 02:04
Booked a hotel quickly due to a deal I wanted. Realizes they allow pet (which I am very allergic even after a someone pet is long gone.) so I immediately tried to cancel that reservation and booked another flash deal for a pet free hotel. I couldn’t cancel via the app. I tried calling, they told me they would cancel and refund if they hotel was ok, I called the hotel, THEY SAID OK. I called Priceline back, they call the hotel and return to the call with me saying no they can’t cancel. Hotel says Priceline controls all reservations. Even though they could see the reservations were created back to back, they said no. The other scam is once you look at all the options you like and select a hotel, YOU CAN NOT MAKE A FINAL REVIEW OF ITEM:PURCHASE before you confirm like you do in online shopping. YOU CANNOT! GET A REFUND FOR TAP OF WRONG BUTTON 1 SECOND AFTER YOU PURCHASE NOR CHANGE TO A DIFFERENT DAY, NOR GET A CREDIT. Their customer service & supervisor have been trained to say no regardless of facts or issue. If you confirm a reservation, your money is gone no matter what.
Awful Customer Service
by Ryan Mack the cheap guy on 2019/01/26 01:40
Booked a hotel for Wednesday and another room for Thursday. My flight was cancelled Wednesday morning. I cancelled my rooms right away ON WEDNESDAY. They didn’t call to cancel until THURSDAY even though I called the hotel personally and got them to give the okay to cancel the room on Wednesday, but Priceline needed to make the call themselves...not me. I used that God awful chat system to give them the name of the account rep at the hotel on Wednesday, but again...they waited a day to call on my behalf...the hotel didn’t cancel my reservation...why would they? Priceline admitted it was messed up and they should have called that day, even though i did their job for them, but all they could do was just apologize while I ate the $100 for the room...oh...they did offer a 5% discount on my next booking. The customer service reps also didn’t really speak English well and I kept repeating myself. After over 5 hours on line and the phone all I have is a bunch of “sorry” statements, frustration, and $100 less in my pocket. They could care less about customer service.
Great app could use a little tweak.
by What names aren't taken? on 2018/08/11 15:45
I book the same hotel off the app every week. Every week I type in the location I want. Every time it shows hotels downtown Dallas when they are 3 times the price and require a $20 Uber ride. I ask for specifics in the filter ‘distance from location’ and the first time I booked, a hotel downtown popped up I thought great and booked it. Only to find out it was not close and did not provide an airport shuttle as promised. I know first world problems, but I now know I have to scroll thru to find the hotel I want. I wish when I put in the neighborhood ‘area’ it would put that area first. And the filter does not really work because you say distance closest to and it puts you 10-15 miles away I guess those hotels must pay a premium to pop up on the top. Just a warning if you are not familiar with the area check the map, the filter does not work.
Only a fool doesn’t use this app!
by Smith35387 on 2019/05/18 18:04
My wife and I travel quite a bit, particularly to Florida where our daughter attended college and just recently just graduated. She now lives there. We also travel overseas. Wherever we go, I would not even consider not booking though Priceline. After using other apps and even using points accumulated though the hotels themselves you will never save as much money as you do with Priceline. We are very particular where we stay and if you read the reviews of the hotels and weed though as many reviews of each hotel you can, (there’s always someone who has a gripe with something) pick one. I almost always pick their special deals as long as there is 4 stars and the reviews are mostly positive. Have been super happy with this approach! Give it a try, you won’t be sorry!
Priceline is horrible
by hdmkom on 2019/04/05 22:24
This is by far by far the worst company I’ve ever dealt with online I asked for Google to give me alive customer service number they turn you over to a robot the same robot with the same voice I put in my name phone number email I totally registered and signed then I put everything I needed for a vacation the city I’m leaving from the city I’m going to how many days how many people age the ages of the people I put in I need our hotel and flights three different times I put it in very carefully and I pressed find it for me and they just sent me back the same page that I had never filled and over and over again and when I leftA written message that I was actually talking to a human being she didn’t understand anything I said didn’t register in my email or phone number which I had signed in with and said hello to RICHARD it had recognized me yet I’m trying here for 45 minutes to get a price on the flight and nothing works and there is no real human being to talk to goodbye Priceline you lost a customer before you even got one
Highly Recommended
by Theory Billups on 2021/01/01 02:37
I literally was already in route and on my way to Atlanta and forgot that I had cancelled my original plans to New York and decided that it was Atlanta for New Years, doing something different getting out of the state of North Carolina for a change bringing in the New Year. I was 3/4’s of the way there and forgot to book my room. Panicking thinking in the back of my mind that this was so not me to not have everything unorganized of me to not have my room booked. So I instantly downloaded PRICELINE and with a few clicks and a little information provided. My room was book THANK GOD I HAD A PIECE OF MIND ONCE AGAIN. Thank you #PRICELINE YOU GUYS ARE TRULY THE GOAT. Money isn’t at all an issue but affordable and very great prices. I highly recommend to anyone looking to travel. I’m a first time user here and once again I WOULD HIGHLY RECOMMEND
Priceline Credit Card Rewards - ISSUE after ISSUE
by Bug28122 on 2019/09/18 20:32
I have had the Priceline credit card for 4+ years now and have booked hotels weekly for work trips and I am very disappointed in this company. I have booked so many times through the app/website and often times never received my rewards points because the payment wasn’t needed until the arrival at the hotel. When you don’t pay through the Priceline you don’t get the points. I then pay with my card at the hotel and still never get my points. I have made cases and have many case #’s but never get the points I deserve. I have trip #’s and proof that I booked through the app that should allow me to get the points. Well the lack of customer service never understands this issue and I am left with 0 rewards for using Priceline. I think the easiest solution is to make this an issue and have your IT dept. figure out this reoccurring issue or for me to never use Priceline again. What’s the point in having the Priceline credit card when I don’t get rewarded for using Priceline?
They don’t take ownership of their mistakes
by Kinzmom on 2018/09/11 13:07
I was using the app to find a hotel for a college visit for my daughter. I searched and found one on the date we needed for $90. I clicked book it and when the confirmation came through it had the current date, not the future date! Immediately called customer service. They told me that it was a no cancellation/no refund deal! (I know and I was ok with that when the app showed the right dates) she said There was nothing she could do! She said maybe call the hotel and see. So she “called the hotel” and said they would allow me to cancel and rebook for the correct date but the cost was $145! What?? Your app said $90 on the correct date now I either lose the 90 I have already paid or have to pay $145. Yes that was my only option. So because the app screwed up the date...I ended up have to pay an additional $55 for a room! I seriously will not use this app again! I could have gotten better rates through the hotel direct!!
Thank you Priceline for the Quick Cancelation and refund process during this covid-19 pandemic
by Tracy & Jeremy on 2020/03/19 12:22
My husband and I were going on a trip at the end of this month and made reservations through Priceline for a hotel. We found amazing, affordable prices upon booking. Due to covid-19 and isolation recommendations, we had to cancel our trip and reservations. The cancellation took zero waiting time and I was able to do it through their automated system in a matter of a couple of minutes. I was also given a refund that will post back to my bank in a couple of days. We have experienced wonderful service and reliability with Priceline. As first time customers, we are extremely satisfied and this will now be our go to for all of our future reservations.
Rating Trends
312,357,407,357,283,317,301,260,314,345,348,295,295,311,297,334,369,319,283,253,255,245,261,287,222,337,243,264,272,256,301,319,234,259,260,258,243,315,315,238,228,250,235,271,315,298,282,233,256,277,280,315,317,291,246,276,233,277,247,300,348,322,366,331,412,372,328,325,291,333,336,301,360,375,348,295,282,339,364,406,408,337,292,340,301,298,396,385,276,301
All Versions
4.0
570,132 total
 5
477,874
 4
56,852
 3
15,607
 2
5,811
 1
13,988
Current Version (20.4.3)
5.0
477,744 total
 5
413,698
 4
45,651
 3
10,117
 2
2,248
 1
6,030
Version History
More...
Keyword Volume Hits KEI Rank
rental
15.70
45
1
hotel
21.61
30
16
flights
17.42
12
2
rental cars
39.23
6
1
hotels
14.13
5
rental car sites
0.00
4
rent my car
41.83
2
price
0.00
2
priceline
871
1
priceline app
642
1
rentalcars com
0.00
1
rental car discounts
0.00
priceline com
0.00
priceline negotiator
0.00