Screenshots
Keyword Volume Hits KEI Rank
rental
15.70
48
2
rent my car
41.83
39
rental cars
39.23
13
1
hotels
14.13
9
hotel
21.61
7
rental car sites
0.00
5
flights
17.42
3
price
0.00
3
1
rentalcars com
0.00
3
priceline
871
1
priceline app
642
1
Search Visibility
App name
priceline - hotel, Car, Flight
Description
Get exclusive app-only hotel deals, discounts on rental cars, and cheap flights all in one place, with the priceline app. Join millions of happy travelers who book great deals with us every day - download now! NEW - Stay more, save more! Unlock priceline VIP when you book and get our best prices on great hotels. Still need a reason to download the app? Here’s 3: 1. Access to exclusive hotel deals found only on the app. 2. Everything you need in one place - low-priced hotels, cheap rental cars and discounted flights. 3. Personalized, relevant hotel recommendations - we have the travel deals that matter to you. Our app is rated as Best App for Travelers by Travel + Leisure! SERIOUS SAVINGS You’ll save up to 60% off with Express Deals®. Seriously. Plus, you save up to 50% off hotels when you unlock priceline VIP. SEARCH, FIND, BOOK Finding the perfect one is easy as pie. Search by city, address or point of interest to book the most conveniently located hotels and rental cars. As you search more, we uncover even more deals just for you. QUICK & EASY Want to book in a matter of seconds? Our app features super-quick travel booking, especially when you’re signed in! We do fast well. rental CAR DEALS Hit the road with rental car deals on 22 brands in 28,000+ locations. That’s how we roll. CHEAP flights Travel across the globe with super deals on thousands of domestic and international flights across the globe. Pace yourself. TRAVEL BUDDY Easily access and make changes to your trip wherever you are with our My Trips feature. Need to check your booking on the go? Get all of your reservation and travel info right on your phone, even if you booked on your computer and even if you don't have service! My Trips works offline, too. Like magic. Our app has your back. And it’s watching your wallet, too. Download now! priceline is part of Booking Holdings, which includes leading online travel brands such as Booking.com, Agoda, Kayak & OpenTable.
Reservations are quick and easy! Thank you!
by Carol J Crook on 2021/04/18 13:58
Reservations are quick and easy!
App does not work
by عادل USA on 2021/04/18 07:08
App does not work I tried to book car rental & it was not working Adli customer service is very poor
WORST EXPERIENCE EVER
by thao_ma* on 2021/04/18 04:40
I booked a hotel reservation and tried canceling my reservation the same day by contacting the agents. No answers and I was scheduled for them to reach back. They called back and HUNG UP. TWICE. Wasn’t able to cancel my reservation at all. Money wasted.
The App notifications don’t work
by joekinnj on 2021/04/17 23:13
A discount... non existent Another notification... no where to be found in the app. The numbers keep increasing and you hit the little suitcase and nothing other than upcoming trips. After trying to use my ipad, this app has corrupted my settings, fingerprint to install apps is no longer working. The ipad had to be reset. This app should not be published.
Time if flight
by di(e) on 2021/04/17 14:47
I am on the Priceline app and I thought I chose departing 6am-2pm. The flight I was booked departs mid afternoon instead of morning. Can this be switched? Please contact me at (260)580-9995. Thank you Dianne Edgar
Rental cars
by dchd14 on 2021/04/17 11:38
Love Priceline they saved me money over other sites!
Easy to Use
by Anytria on 2021/04/17 04:26
Easy to use, lots of hotels/flights, great deals!
Amazing app!
by AshPosh1 on 2021/04/17 03:27
Works quite well.
My first time Booking on Priceline
by Djsmoove1988 on 2021/04/17 01:13
Flight prices are a little extreme but not bad and booking the flight was pretty easy so it was definitely a plus for me
Pandemic is ending
by ✌️❤️😎 on 2021/04/16 23:32
Priceline is leading the way! Keep up the good work
Paid more with Priceline
by bacvasq on 2021/04/16 23:11
I paid 10$ more for the room on Priceline then I would have just walking in. The clerk told me she couldn’t change the reservation .
Apple Pay not working
by skibbledeedoo on 2021/04/16 20:12
Apple Pay not working
Functional app but customer support behind the app is bad
by fairbankstraveler on 2021/04/16 17:30
The app has always worked fine for me, prices are consistently the best and the areas serviced are really good. Being that this is what Priceline advertises as their specialty, I believe this should be expected. However, the customer support behind the app is terrible. I made a reservation but a few hours after I made the reservation, my wife decided to make a change to our itinerary. I got back on the app, selected cancel and canceled the trip. It was well within Priceline's advertised 24 hour free cancellation period. I rebooked my trip with the changes my wife wanted. Keep in mind I did not get an immediate refund for the cancellation I made. I didn't expect to get an immediate refund but I did expect to get one at some point. 20 days after I made the cancellation I called Priceline and after waiting on hold for more than 2 hours, I was told that they would NOT honor their own policy and I would not be receiving a refund. Granted I cannot afford to be out the $2,300 dollars I spent so I will have to pursue this issue further. It's really unfortunate as I have booked over 100 different accommodations through Priceline.
Top Notch Travel Tips
by lil g rox ur sox on 2021/04/16 15:03
Awesome prices on last minute flights!.. thank you for helping us travel and wander the great universe together!..
Awesome App
by Bvcfhfsgjrd on 2021/04/16 12:39
We love Priceline’s ease of use detail and peace of mind!
Love it
by LilyPTx on 2021/04/16 08:04
Super easy to use ❤️ great savings
Saving $$$
by car buy guy on 2021/04/16 03:53
These guys are great. They always look out for us and I have had very few problems and the ones I did have were taken care of right away
Jaime
by tres jalapenos on 2021/04/16 01:31
I love buying plane tickets through priceline because you really get discounts
Horrible!
by Boston6996 on 2021/04/16 00:54
I called because I had received an email night before my flight saying there’s been a change to my flight. I call after waiting about 20 min on hold they set up a call back for another 30 min, which turned into an hour. When I spoke with the person who called she said she didn’t see any changes and everything was good. Only after me asking again why I got the email, she put me on hold and came back and said my flight home had been canceled and asked if I wanted a refund for the flight home, with no way to fix the issue, when I pressed further, she just said she couldn’t help me and she couldn’t help
DO NOT RENT A CAR FROM PRICELINE!!!
by The Sage man on 2021/04/16 00:43
They’ll give you a better rate than other sites but then they’ll oversell the cars and you’ll show up to get your car and you’ll see a giant line with probably no cars available once you get there. They are not flexible at all with refunds or rebookings! I called Priceline support and they wouldn’t do a damned thing. I showed up at the Phoenix airport and the Thrifty Car Rental line was literally 200 people long with only 3 agents working. I waited about a half hour and moved a few feet in line. I would have had to wait all day and probably wouldn’t have got a car. There’s no Thrifty could have had that many cars available for rent. Priceline must be involved in some kind of fraud with car rental companies. You don’t want to find yourself in this situation and not able to get a car, a refund, or a rebooking. Absolutely atrocious service!!!
Love it!
by xorevamae on 2021/04/15 19:44
I love Priceline!
Love this!
by jdkekwne d on 2021/04/15 16:53
Love this app . Always gives me the best deals even on a last minute trip.
Impossible to speak to anyone
by animalangel67 on 2021/04/15 15:23
Unreal.... quick to take money but impossible to speak to someone. Jet blue has once again changed my flights and it’s not an hour change it’s a 31/2 hour change, snd return flight is first flight going out in the AM So I need to adjust my rental car pick up and drop off. It has been impossible.
!
by bridgyyybridge on 2021/04/15 12:49
Love Priceline!!!!
Best deals
by tyllllllerrrrrrr on 2021/04/15 00:39
Best deals for flights
My go to for travel
by KmParker17 on 2021/04/15 00:03
I have tried multiple apps for travel, ‘‘tis is by FAR the best for best price hotels out there with their Express Deals. I always book on the day I need the room and get the absolute amazing deals!!!!
Love Priceline!!!!
by mel_mel27 on 2021/04/14 22:48
I love this app it was so easy to combine the tickets the hotel and the car rental altogether and they give you a discount when putting everything together. Thank you Priceline!!!!
Hotel
by Kylli 5 on 2021/04/14 22:46
I am thankful when the Priceline app works. It saves me money.
Baggage fee?
by Toritoomuch on 2021/04/14 21:39
I don’t find a way to pay baggage fees which are higher at the airport. Tried to get help through the chat box but waited forever only to see that I was 0-50th in line to get help. Not helpful!.
App is a hot mess
by Sweetbeats33 on 2021/04/14 16:00
Trying to search hotels on the app is tedious. Almost better to use a web browser. You cannot search by price. Haha. -and the company is called Priceline. The deals are deceiving. I don’t like how it shows the price for hotels. Most apps show the total price instead of the daily room rate. I’m tired of searching and using my calculator. With all the info on the app is could be organized better for the user. Please get another person to redo your app another coder. This app is making me want to pull my hair out. Get with the present and clean up your mess!
Priceline App is great!!!
by Patk48 on 2021/04/14 12:54
Made it easy to get all the information about my flights and get airport info.
Priceline produces
by Jess E. C on 2021/04/14 04:50
I’m happy to say that Priceline is working for me very well. There’s been no interruptions or bugs thus far. I like the membership perks and points system. And until I downloaded this app I was not able to rent a car. Thanks Priceline.
Price check the app against the website
by uBreakIt iRepairIt on 2021/04/14 03:14
They have different prices on the app when compared to their website. Sometimes the prices are as much as a $10 difference. They need to get this fixed because some people are paying more than others depending on how you browse PriceLine.
K
by sherreta now what on 2021/04/14 01:06
Great
Great!
by Fresh Mommii on 2021/04/13 23:59
Lawesome priving & selections
Hotels
by tommy2pay on 2021/04/13 23:36
I just wish I knew how they star rate the hotels because some of the places I have stayed do not deserve the rating they show there at.
Stay In Tow
by MsMant on 2021/04/13 23:30
I really enjoyed my stay, awesome covic19 breakfast and sanitary. I can enjoy infused lemon water while I stay. The beautiful housekeeping lady’s are wonderful and kind. I ended up booking more nights to treat myself.
Easy savings
by up pick on 2021/04/13 22:28
Used price line for summer vacation And saved over 250.00 on plane flights alone Amazing get price Fast and the app is well worth the downlod Got additional 15% off hotel pricing Yea price line for the win
Very economical and helpful
by BiBi Now on 2021/04/13 21:37
Great
Great
by Puff and Teri on 2021/04/13 15:34
I think Priceline is totally awesome!📱😎😘❤️❤️
Best deal of all
by Marsha Bueno on 2021/04/13 15:19
I always book my flight through Priceline and I never had a problem in more than 10 year- excellent prices and accommodations - thank you so much for your service.
A life saver!
by Happycampertx on 2021/04/13 13:24
I have used Priceline in many a pinch and they have only let me down a couple time’s. My only concern is that they could improve on checking out the motels a little better. I have been put in some pretty sketchy situations.
Great App
by GhostOne .1 on 2021/04/13 06:42
This application has been great. Extremely simple to use.
PriceLine
by Hollywoodntn on 2021/04/13 04:14
The best thing about the App is it works every time you use it. I use PriceLine for all of my travels business and pleasure. They have the best rates and it’s simple to use. Knoxville, Tn
Perfect go to
by arcadia4u on 2021/04/12 23:31
Been with Priceline many years, the new app is great! Always my go to app for travel.
Nice love u guys
by sasia1990 on 2021/04/11 23:01
Yes
I love Priceline
by In_god_we_trust on 2021/04/11 22:06
Best deals on hotel and I never had a problem booking me a rental car. Priceline is a 3rd site
Priceline
by sweetkellz420 on 2021/04/11 21:13
Awesome love it, great deals, accurate information, and incentives r awesome also. Simple to use. Definitely recommend 2 others!!
Review
by william A Bradshaw on 2021/04/11 15:15
Great app
SCAM!!! Run far away!
by Bri.Bus on 2021/04/11 14:52
We booked a hotel through Priceline. When we showed up to our reservation, the hotel was overbooked and they sent us away, saying they were already full before we ever booked our room, and it was Priceline's fault. We tried contacting Priceline and the hold time was more than 40 min. When I finally got through, I explained the situation to the customer service rep who tried to contact the hotel for verification. She claimed she couldn’t get ahold of the hotel because it was the wrong number and she was calling a hotel in New York (rather than Phoenix). After going back and forth 3 times, she asked me what their phone number was, and I confirmed that she was calling the correct number. I thought it was odd, the area code was an Arizona area code, yet she still said it was calling New York? I had my husband call the number and he got through just fine... twice. I told the customer service rep this and she started defending herself saying she wasn’t lying. I told her it was fine, we just needed them to find us a new hotel for the night. She said she couldn’t until she verified our reservation. After 30 min of this back-and-forth conversation, I was starting to feel like she did not care at all about our situation. I asked if there was someone else I could talk to, or a manager. She told me her managers would not answer even if I tried contacting them, and would not transfer me to anyone else. I hung up and tried calling back, hoping to get a different customer service rep. After another 40 minutes of waiting on hold, my husband got through to a really nice customer service rep. Unfortunately, because it was so late at that point, the relocations office was closed and there was nothing she could do to help our situation. She said something along the lines of: “I noticed you called a while ago and spoke to someone about this same issue. I am so sorry, she should have forwarded you to the relocations office while they were still open, I have no idea why she didn’t do that”. She told us that unfortunately nothing could be resolved until Monday (it was Friday night), and that we would have to either book another place on our own or drive home. At this point, I am very frustrated, and we are waiting to see if they will even give us a refund. I went onto Priceline’s Instagram page to read the comments and see if anyone else had problems with them. *EVERY SINGLE COMMENT that was made visible to me was a negative review. This company is a scam, don’t give them any of your money.
Comfort suites Williamsburg
by Edge08## on 2021/04/11 14:39
Best place ever.. The staff here are so friendly and helpful. The rooms are nice. The pool hot are both opened. Great place to stay o will definitely be staying again 😊😊😊
My review
by Linstar07 on 2021/04/11 03:07
Kept changing my bookings of flights and hotels. Will no longer use this site/app.
LOVE IT!!!!
by Cupcake228 on 2021/04/11 02:28
LOVE IT MUCH FASTER N SO EASY NO HASL.
Great app.. Decent Hotels
by Alextrsh on 2021/04/11 02:27
Priceline can get you a decent hotel for $100.00 or less in NYC. I find that awesome it has helped me book some decent rooms when I don't have much time to do it. I use it all the time and am very happy with the outcome.
Cannot ever use express deals
by gydne on 2021/04/10 23:50
Every one is always sold out. And the last customer service rep. was not helpful and hung up on me. She needs retraining or out of customer service.
Gold member
by Open closed doors on 2021/04/10 20:26
Priceline does not support their customers when they have problem with any of their service providers, they only care for their suppliers not their customers
First time using it.
by westtxoilffield on 2021/04/10 18:59
Fast & Easy booked my vacation in less than 5min. With great discounts & deals.
Nice
by AphroditeLovely on 2021/04/10 17:02
Extremely helpful people when vacationing!!
Great App
by Banker Roscoe P on 2021/04/10 16:27
We figured up our savings last week on how much we have saved by using Priceline and they totaled over $3,500. I highly recommend Priceline.
So Reliable!!!
by Dhears on 2021/04/10 04:04
I highly recommend this app!!!
Neat
by HackPak22AF on 2021/04/10 02:45
Super neat
Stealing your data; bait n switch pricing
by heartyzx on 2021/04/10 01:22
Look at the new privacy info in the app. Total data theft! Read the summary!!! Then there’s the bait and switch. Click on a price to purchase a room and you may get a « the price just went up » garbage based on the fact they believe you’ll still buy. Beware beware beware.
Not happy with my booking at all
by Lena. H on 2021/04/09 21:53
The app said it’d be choosing between three totally different hotels I’m not sure how low budgeted baymont came into the equation...
Great flight prices!
by GGsarge on 2021/04/09 21:02
Priceline provided excellent flight purchases with less expensive carry-on charges. I will use Priceline first next time I’m planning a vacation!
Save
by fabriccioo7 on 2021/04/09 15:54
Great app
Filter/Sort feature doesn’t work
by geehall on 2021/04/09 13:59
Using the app on my iPad and the filter and sort features don’t work, which makes the app pointless and redundant
I love it here
by narishia on 2021/04/09 07:50
It gives you deal breaks it’s my favorite part!
Love procieline
by DeanOg_79 on 2021/04/09 06:36
Best prices, smooth and easy to use. The only travel app I use.
So far so good
by Sherante on 2021/04/09 03:14
I’ve booked 3 flights and a few hotels through Priceline and I’ve yet to have any problems thank goodness. 10/10 recommend especially if you’re wanting to compare prices
Hotel did not honor
by Champmurval on 2021/04/09 02:05
Hotel did not honor reservation. Said room was dirty and she would not clean it. Was by the pool with family drinking beer. Terrible experience.,
Excelente
by johnXTO21 on 2021/04/08 23:07
This app is 100% grade A.
Gian
by MyGianCarlo on 2021/04/08 20:07
Great App
You don’t give credit
by d hi ufry on 2021/04/08 19:28
You never gave me credit for my stay at the best western otherwise you would have 5* you short me I short you
Flight
by Chele112 on 2021/04/08 16:49
Easy booking process
Great!
by Bushwickmint on 2021/04/08 16:32
Quick access. Great for quick bookings
Increadible
by ?3$$!(@<3 on 2021/04/08 14:39
The best website to book rooms at the lowest prices. I don’t go anywhere else but priceline.com
Lisa
by Tubby715 on 2021/04/08 12:06
Just scored a great deal again! Thanks Priceline!!
Easy to use & organized
by C.C. Gray on 2021/04/08 12:02
I love that Priceline is easy to use and very organized. The filters allow you to find exactly what your looking for at a price that fits any budget!
Great Savings on Travel
by TeamHarrison on 2021/04/08 07:28
I can consistently count on Priceline.com and the app to save on travel. It’s one of the 1st places I shop when I need to book a hotel. The app is amazing with all the details from travelers reviews to a map of the area, to great photos of the rooms &amp; hotel. It covers all the details. I also save big on car rentals. Over the years I know that I have saved THOUSANDS of dollars. Thank you
Love it!
by Lady=Lynn on 2021/04/08 02:15
Quick and to the point!
Awesome!!!
by Jeff@ISP in VA on 2021/04/07 22:01
I’m a small business owner and Priceline saves me so much money!! Thank you.
Priceline is horrible!
by longbottom5 on 2021/04/07 17:41
Priceline does not care about their customers at all! I booked a hotel not knowing it was a crackhouse hotel. Stayed 20 minutes and booked another hotel. Was told I would be credited back one night. I was fine with that until the hotel didn’t know what my husband was talking about. Out hotel had one hand towel, washcloth and body towel for three days and two people and no heat in the room. I’ve been dealing with this since March 16th. Today I was told I’m not being refunded anything. Also they said they sent me a response by email. Never got, they sent it today and it says to call them. Nothing about not being refunded. This app is now being deleted and never used, again.
Always my choice
by juuuuuudeeee on 2021/04/07 17:21
This is my first go to when looking for reservations...easiest app, most choices/options. One time had issue with hotel and Priceline took care of immediately with refund before I even had next reservation booked. Appreciate their customer service response
2016
by RNsKVB on 2021/04/07 14:45
I’ve been using this site since, 2016 and have loved it and the fares. I will continue to use it for booking when traveling.
Terrible company
by T.Not on 2021/04/07 14:31
Only use this app when you can guarantee that “life” won’t happen or else be prepared to lose your money. Their cancellation policy is nonexistent. I’m almost out of $1k. I’ll bungee jump with fish hooks attached to my gluteus before giving my money to Priceline ever again.
Great and easy
by surgeonshenouda on 2021/04/07 14:27
Booking a package trip was so easy, everything worked great, got updates about every step, prices are very competitive with other websites, definitely recommend it
Flights
by noypi 11435 queens NY on 2021/04/07 07:07
Very good
Weekend Getaways
by aParidize on 2021/04/07 01:55
loveee Priceline always find best rates and have always treated us Amazing the Sure Stay in Lubbock is outstanding and will tell all that there service is outstanding. Thank you Priceline!!
We love Priceline
by Christina1169 on 2021/04/07 00:20
I love the savings. We travel s lot and Priceline has saved us a lot of money. Same hotels, just lower prices
Apple Wallet
by Marco279136 on 2021/04/06 23:48
Priceline app allows you to find the best price hotel and gives you tips of what to do when you get to the city. The best thing I found was that it connects to Apple Wallet, which allows easy access to your reservation information and barcode for the hotel to quickly scan.
Just works
by Tclib on 2021/04/06 21:50
Good stuff
Limited
by Jnicki1 on 2021/04/06 03:05
App is limited - you can’t book vacation packages and it looks like no longer anywhere is name your price - shame
Great!!
by kaylakurges on 2021/04/06 02:11
Great way to save on hotels through express deals yes it’s kinda Sketchy at first not knowing what hotel you get but you are choosing between the ratingof what kind of hotel you are staying at. Yes it picks the hotel you’re going to be staying at but only based on the ratings of the hotel. Great way to save extra money sometimes even more then 50% off the hotel.
STAY AWAY FROM PRICELINE
by GLOUGARI819 on 2021/04/06 02:01
Currently on hold with a customer service rep and have been for the last four hours !!!!!!!You would think when purchasing a flight and then need to cancel and get a refund they would honor their advertisements and company information. I have been calling and calling since 03/28/21 and finally got a live rep who then placed me on hold to hang up this happened three times!!!!!!!! Then I get a “supervisor” with a bad internet connection and couldn’t hear anything. The call again got disconnected!!!!! Who else do I have to call or reach to acquire my refund for my ENTIRE travel ???? Next step i will be contacting the local news and media. This is outrageous and simply wrong Priceline kept my money and not one representative could help ! Then the supervisor goes on to tell me that I can get a refund but they needed a certain authorization code from Jet blue airlines: I waited another 1hr and ten minuets and she finally came back on and stated she couldn’t get the code because a representative from jet blue wasn’t able to be reached. I am completely appalled and highly disappointed I will be contacting corporate as well!!! Do not purchase anything through these people !
Absolute Scam
by Vondill14 on 2021/04/06 00:02
I booked with Priceline at a “discounted” rate only to walk in the door and get a cheaper rate. I took that rate at the door and now Priceline will not let me cancel my reservation with them
Horrible customer service
by angryinbalt on 2021/04/06 00:01
How can a company have a customer support number that time after time tells you they won’t talk to you if your reservation isn’t with in 7 days and then hangs up on you??? This is how they run their business?? Never again will I hook through them
Priceline is terrible
by teriible priceline on 2021/04/05 21:30
They literally robbed me of $200 as if they do this all the time , I lost my wallet a room was purchased with my card and I understand things happen but the person who stole my card never checked in the room and still no refund platinum/gold membership don’t mean anything but your open to getting your money took faster...!!!!
Amazing app
by mickname st louis on 2021/04/05 18:40
Always great deals!
Tampa
by KARDKR on 2021/04/05 15:53
Thank you for your attention to our trip. Great online service.
Once again Priceline. helps make my traveling easier and less expensive.
by California.CA on 2020/06/06 12:28
Maybe I should have given 4 stars for helping me find a good low priced hotel in Amsterdam because when I first started searching I found it very hard to sort through all the hotel choices and all the many locations and areas of the big complex city. Priceline gave me so many choices it was a bit overwhelming, and their map feature didn’t work very nicely or easily on my iPad. If you wanted to zoom out a little, suddenly you would have a map of all of Europe! So it took me some time to first figure out where roughly I wanted to be, and then used Google maps to see how far walking distances were to the train station and to museums or parks I wanted to see. But once I did that, Priceline helped me find a hotel with a nice big room with a big sliding door to a sunny patio balcony overlooking nice trees. Getting my second unexpected night here was very fast with Priceline and at same great deal as first night. Highly recommend PL to friends, and like any website you get better with it the more times you use it and know how to better use it.
Usually cheaper to cut out the middle man
by SOG Irish on 2020/09/10 19:20
The first time that I used Priceline, I showed up to the hotel to discover that they did not have my room available. The computer system that they use doesn’t work well with that of the hotels so I was informed. Thankfully, the AMAZING people at the hotel (Red Lion Seaside) hooked me up with a better room and gave me a huge discount for the inconvenience of Priceline’s folly. They also informed me that they could give me a better deal than Priceline almost every time. So I took their advice the next time I took a trip. I checked the price that Priceline offered, and then checked with the hotel itself. Sure enough, going through the hotel itself I saved around $75, sometimes more. So I have started using Priceline just to find the hotels, then I book through the hotels themselves. Works great! More often than not, you can get a better deal through the hotels themselves. The only exception I have found is their price buster deals. But I always double check through the hotel before buying. Credit cards give the least hassle. Debit cards have funds held for awhile before getting squared away so just be aware of that. Also, any cancellations, Priceline takes their sweet time returning your money. But please, don’t take my word for it. Go check out a “deal” with Priceline and then check the price through the hotel and see what you find. I’d say you’ll thank me, but how in the world would you get ahold of me to do that?! ;)
Not to be trusted and does not honor sales
by Peter knuckles on 2020/04/30 12:06
When you purchase something online or by phone you have a trust that the purchase for good and services will be honored by the company taking your money. And when a company dishonors that trust by taking your money but then not providing the services or goods promised, most people would consider it fraud. Priceline took payment for airline tickets and then refused to refund that payment when the flights were cancelled. Seems like an easy response by a respectable company to send the money back, especially since it was no fault of the customer that the service wasn’t provided, but Priceline has chosen to keep the money. They claim it’s because of the Coronavirus and a lack of employees to provide the refund. There are literally tens of millions of newly unemployed people that could be accomplishing the job Priceline refuses to complete. You can use this app and pray things go well and you are provided the service you’ve paid for, but know that when things don’t go right, and sometimes they don’t, Priceline will not respect you and honor the trust you’ve placed in them by sending them your money. You’ll be gambling your money on a company with no honor. Priceline has since asked to “revisit my case for review,” standard response to make it look like it cares. I HAVE CALLED DOZENS OF TIMES TO REVISIT MY CASE! The only thing Priceline should be reviewing, is how it treats customers. Refund the money you owe.
Thieves
by zwerry on 2019/08/03 14:12
I have been a loyal customer sense 2010, recommending their services to my friends and family. Over the past two years that has all changed . This is the 3rd time priceline has taken my money without giving me a service, leaving me with nothing. Priceline has pretty much screwed me over for lack of better words. On more than one occasion Priceline has had deals on there website and app that are not actually available, yet they they have charged my card leaving me with nothing now I have to wait 8-15 business days for my refund to be processed. Not only have they blamed me for not using a credit card next they blame the bank and I will be seeing my money back to me in enough time when all reality they need to take responsibility and update her apps they don’t have offers that are outdated. Not only will they Blame you for using a debit card but they will also blame your bank or the hotel before even beginning to take responsibility. When ever I have called there costumer service, they just blame blame blame, and do nothing to fix the situation or make it better, THEY DO NOT CARE ABOUT THERE CLIENTS. It’s not my fault I used a debit card it’s not my banks fault for having to refund MY MONEY it’s Priceline’s fault for having a deal that is outdated and still taking my money..I’ve given priceline so many chances but this is the last straw and stay away from Priceline. They have lost a loyal customer.
Assigned room/ unwanted crawling guest in bathroom
by Adalynn19 on 2020/10/05 22:31
Since I am a VIP customer through priceline, we arrived at our most recent stay and we were given and ADA room. We went back to the front desk to advise that this was a room for persons with disabilities and they moved us to another room which was also an accommodation for persons with disabilities. The staff appeared to not know the term (ADA). We had driven 300 plus miles and were tired, so we stopped arguing the issue. Just to be clear, this is the second stay where we have booked thru Priceline and we have been assigned to ADA rooms. The hotel explains that they are not supposed to change our rooms, the Priceline rep advised the nonrefundable, nontransferable, nonchangable reservation. What has upset me is why do I have to be given a room for handicap accommodation? What if someone checks in and needs that room and you placed me in it? That is going to be a site trying to explain it to the patron as well as whoever they file their legitimate complaint with. I am not seeing the VIP side of the offers through Express deals if I have to keep telling hotel staff that we don’t want or need an ADA ROOM! Also, we were out through the day to return to a geico crawling around in the bathroom. I was sooooo outdone when I saw it!! The desk did not even have any spray to kill it. We had to waste our disinfectant spray to try to kill it. This was not a great experience and was rather a big letdown!
Horrible Customer Service
by DPhillips88 on 2018/01/10 17:00
I have used Priceline regularly for the last few years, booking hotel rooms through them several times a month. When there are no issues, they’re great, but the times there are issues make it unbearable. I booked a hotel using the app based on it being in a specific location, and being able to get a suite with a kitchenette at a great price. Once I received the confirmation, I realized that the hotel was located approx 20 miles away from where they showed on the map, and I had a reservation for a standard room. I was told by hotel employees that they had contacted Priceline several times regarding the incorrect information, but they had made no effort to change it. So after my family drove nearly an hour out of our way to stay in a room smaller than I had intended, I let customer service know about the incorrect information and requested a refund based on it. After a few communications with different CS reps, they have yet to acknowledge that the information was inaccurate, accept responsibility, compensate me for my inconvenience or correct the info on their site. They are intentionally deceiving their customers. Priceline’s entire purpose is to curate travel information to simplify the process for users. If I have to use other sites and apps to verify that their info is correct before using them, then they are useless to me.
Long time user
by Old Timer 1958 on 2020/06/22 02:42
I have been using Priceline for about 18 years. When I changed my email address I lost about 16 years of my history. Once you learn how to use the app and the difference between naming your own price and taking an express deal it is very easy to use. When your name your own price or using express deal you need to zoom in on the map to the area where you want to stay. I was a little unhappy with my history went away because some hotels would reveal their name in the express deal offering if I had stayed there before. In some cities a hotel will charge a resort fee when they really not a resort. Most of the time this is revealed before you make the final purchase in the express deal option. If you are naming your own price or selecting an express deal I consider the addition of a resort fee to be dishonest and deceptive business practice. Since the introduction of the express deal option I find it harder and harder to get a further discount by naming my own price. I work in the travel industry so I most often use priceline for hotels.
Don’t stand behind their service.
by AmberR89 on 2020/06/29 11:27
I have used Priceline for years and all over the world. I use to be pretty happy with their service and trusted their company and ratings. I recently rented a 3 star hotel in Alabama. The hotel was rundown, the customer service was terrible and the shower in my room didn’t even work. I tried to tell someone at the hotel about the shower but there was no one at the desk. I waited 15 mins. There was only a sign that said they were gone. This is was at 10 am and their check time is 11 am. I called the hotel and Priceline about the situation seeking a refund, since a shower is a basic necessity at a 3 star hotel. The hotel lied and acted like there was no sign, even though the sign was a hard sign with a base, which means they use it all the time. Then they lied and said the shower wasn’t broken. It was a simple shower easy to figure out. It just didn’t work. Then Priceline said if the hotel wouldn’t refund me they wouldn’t. Even though my card is charged by Priceline not the hotel. Basically they are saying we will do nothing to protect our customers or stand by our service. I was saddened that after years of being a loyal customer with no complaints that they could do nothing for me. I don’t know that I can trust Priceline anymore.
DO YOUR RESEARCH FIRST!!!
by beckysue2508 on 2020/11/08 13:33
I’ve used Priceline for at least 10+ years. Mostly for hotel stays and some flights. I have to admit if you don’t read the fine print and understand that your reservation is FINAL and there are NO CHANGES or NO REFUNDS the experience can be frustrating. If you’re the type of person who needs the security of being able to change your reservation, DON’T USE PRICELINE, but if you do your do diligence and research where you are going you can find some awesome deals through Priceline! Just the other day I found a great deal on a hotel with wonderful river views! It was located right on the Rouge River in the state of Oregon, USA. I Googled a couple of different hotels in the area that had popped up on Priceline. I also looked up their exact location on Google maps. In addition to that I read their descriptions and reviews on Priceline AND the hotels own website. Being I was booking the room for a friend’s anniversary gift, I did end up calling the hotel and booking directly through them. They even honored the Priceline deal! If it hadn’t been for Priceline, I would not have ever known about the beautiful RIVERSIDE INN in Grants Pass, Oregon!
Pretty good but room for improvement
by rabbit fox on 2019/04/01 12:00
I have used this app a bit and mostly everything is great. The only problem I have had though was that when you filter for hotels that are pet friendly you shouldn’t get to the hotel and have to beg for them to let you stay. I took my dog on a road trip and the first stop was after 15 hours of driving. We were exhausted and ready to go to bed, but when we got there we had to beg them to let us stay which thankfully they made an exception since I was able to show them where the listing showed them as pet friendly. That was stressful, but I was willing to let it go and call it a fluke until it happened again the next evening on the next hotel stop. Fortunately the lady at the front desk also took pity on us and allowed us to stay, but we have to sneak her in and out to use the bathroom and leave the hotel so the other people who work here won’t know she’s here so again very stressful. Please make sure that if you are assigning a hotel to someone looking for pet friendly that it actually is pet friendly
Long time customer
by Robyn Falconbird on 2020/10/18 11:31
I have been a loyal customer and user of Priceline before there was ever a smart phone or an app and it was really only ‘name your own price.’ The service has always been fantastic and the hotels, cars, and flights we have reserved have been exactly as described and always discounted lower than any price I could find online. I trust the company and app fully that they will stay true to the business model: connect me to unused rooms/seats/cars for less money. Yes, this has restrictions, including no cancellation, but that is the model and when I need to be able to cancel or I have no flexibility in dates or times, I use other traditional services. I have used customer service on several occasions and have always received prompt, friendly, knowledgeable service, although we have been through the growing pains with them becoming a large corporate entity and noted that customer service is not as nimble as they once were. The app is easy to use and works flawlessly.
Horrible Customer Service
by 🤡🎃 on 2018/06/29 08:37
I’ve gotten a great hotel on this app, but every other hotel I’ve gotten has sucked. Don’t do the express deals if you’re going to use the app at all, they’re never what they say they are. Even the guest scores are unreliable because somehow it shows they rated it well when the review they’ve given is something along the lines of “horrible customer service” “my car was broken into” “bed bugs”. When I tried to contact Priceline about a problem with my card, they insisted that the hotel would accept a card with any name on it for incidentals. The card I booked the room with had been stolen and they were saying that I wouldn’t have to show them that card, or even a card with my name on it, just any card, even after telling them that I have seen many reviews in which people were turned away for just accidentally leaving out their middle initial for the reservation, they just repeated that any card would be fine. I then asked if I could be refunded the money I bought the hotel room with so I could put it onto another card I could show the hotel, they copy and pasted the hotels refund and cancellation policy and ended the chat.
Ripped off on hotel bid
by Debrabully on 2019/02/21 16:53
Bid on a 3 star minimum hotel in Orlando, placed a $275 bid and was placed in a Holiday Inn that was seedy, dirty, old and outdated. The room was dirty, body hair in the bathtub, stains throughout the rooms carpet, mold in the shower/tub gout and the hair dryer was broken. I emailed Priceline immediately when we got in the room, they didn&#39;t reply until a few days later. They replied that the hotel gave us free breakfast so that was the compensation accepted for the dissatisfaction for the room. The hotel text me asking if we were happy and I told her we weren&#39;t and explained the problems in the room, she text that she couldn&#39;t refund some of the room charge because we booked through a third party/Priceline so all she could offer is a free meal which we didn&#39;t use because it was a breakfast buffet at TGIF, gross. We spent with tax and fees over $300 for one night in a maybe 1 Star Holiday Inn when we were &#34;guaranteed&#34; a 3 star minimum room before bidding. For that money we could have stayed at a nice Disney resort which was the level we were expecting because of the 3 star minimum we paid for. Customer service was not willing to do anything to make this right so we will never be using Priceline again and will continue to tell everyone we can about how we got ripped off by Priceline.
Easy Interface - Great Prices - Great Customer Service
by IllinoisCountryBoy on 2018/03/11 23:20
I can’t say enough good about PriceLine and the App. I have used the service numerous times, so my review is based on all of these experiences. I alway check other sources for deals and I always find the best deals on PriceLine. I have used it for business and personal vacations. But what made me actually write this review rather then just rate the app, was my recent experience with their customer service. In a rush to get a reservation done while sick and mildly medicated, I accidentally made the reservation for the wrong dates. I needed it for a week later. Once I realized my mistake, I called PriceLine directly from the app. The service rep (wish I could remember his name) was professional and friendly. He contacted the hotel for me and confirmed that they could cancel the reservation for me (it was a special deal that was supposed to be non-refundable). I received the cancellation notice seconds after getting off the phone. PriceLine went the extra mile for me, and that is why I am writing this review and gave them 5 stars. Thanks again PriceLine.
Bad business
by mr.done wrong on 2021/01/05 13:35
So on a Saturday I had a reservation for a rental truck with enterprise through Priceline I had private previously bought the insurance for $91 for the week through Priceline third-party on the second on that Saturday I had to cancel both the insurance and the car I was told it after they receive confirmation that I did not pick up the car they would issue a refund that was on the second here it is the sixth and the refund has not gotten to my bank I called Priceline they told me oh they didn’t cancel that like they did the reservation it’s going to be more days before we can get that money to your bank I told them no I need to talk to a supervisor I need my money now because it came out of my account now they got a supervisor on theLine she wanted to argue with me about the fact that they were not going to give me my money back and I said you need to it’s not my problem it’s your mistake it’s been four days since I was supposed to have it and it was just now caught by me that you did not even refund me the money I will never do business with them again and I hope nobody else will either it’s something like this happens in a time like this is right now what else will they do to the customer horrible bad business practices
Horrible Service, Deceitful practices!
by jvaldivi87 on 2018/07/07 18:55
I bought a first class plane ticket, my credit card was charged and my flight status was booked. A month later (3 days to departure) the airline informa me that Priceline has cancelled my reservation and if I show up at the airport they won’t let me board. Called Priceline 13 times, I kept getting transferred and then their reps would just hang up on me while I waited. Then someone told me it was fixed, but on the return leg of my round trip, the airline tells me I was downgraded from first class to economy and made me pay for my bag. Again called Priceline and had to pay long distance rate and after 14 minutes on the phone the incompetent rep could not help me, I chose to pay for the bag so that I wouldn’t miss my flight because I had to show up for work the next day. Now I am giving Priceline another show, I tried booking a flight twice, the app gave me an error “unable to book but here are other amazing deals.” It didn’t book my trip (my flight does not show up in the My Trips section of the app) however I have two $1,200 charges on my credit card. Now I have to waste another 3 hours of being transferred with a dozen Priceline reps until someone is able to help me.
Former Green Beret, 3 Tours Vietnam
by fuqaho on 2019/06/20 04:28
I booked my flight accidentally hitting the book flight key and then realized it was for the wrong month. Contacted Priceline and they were happy to assist me in calling both Frontier and Spirit Airlines and cancelling both round trip tickets while I was on hold. I was sweating it out but they came through for me cancelling both non-refundable tickets. I book through Priceline all the time and get the greatest deals after searching for a couple of days for flights that fit not only my budget, but also the times I want to go, plus non-stop. Furthermore, I just booked a full size vehicle through the express deal for the price of a compact. I checked out all other sites before and Priceline is the most reasonably priced, courteous customer care professionals, and most helpful of all the other sites. If you do go through Priceline, and listen to me, you’ll save time &amp; money! “I can assure you, you won’t be disappointed!”
Functional app but customer support behind the app is bad
by fairbankstraveler on 2021/04/16 17:30
The app has always worked fine for me, prices are consistently the best and the areas serviced are really good. Being that this is what Priceline advertises as their specialty, I believe this should be expected. However, the customer support behind the app is terrible. I made a reservation but a few hours after I made the reservation, my wife decided to make a change to our itinerary. I got back on the app, selected cancel and canceled the trip. It was well within Priceline&#39;s advertised 24 hour free cancellation period. I rebooked my trip with the changes my wife wanted. Keep in mind I did not get an immediate refund for the cancellation I made. I didn&#39;t expect to get an immediate refund but I did expect to get one at some point. 20 days after I made the cancellation I called Priceline and after waiting on hold for more than 2 hours, I was told that they would NOT honor their own policy and I would not be receiving a refund. Granted I cannot afford to be out the $2,300 dollars I spent so I will have to pursue this issue further. It&#39;s really unfortunate as I have booked over 100 different accommodations through Priceline.
Don’t use Priceline! They are a fraud!
by everydaytraveler on 2019/06/26 16:41
I was using the app and it has a glitch. I selected the correct days at a hotel that I was already staying at. We wanted to extend the stay one extra day. I went through the process and selected the same hotel. Everything processed and a confirmation was sent. When I reviewed the confirmation it had the wrong date. The date booked was the same day that I was booking it instead of the next day. Also, I was booking this at 8 pm at the hotel. I called customer support instantly. They said they have to talk to the revenue manager at the hotel. Then I talked to the hotel and they said good luck Priceline screws everyone over period. I spent that evening and the entire next day trying to get it fixed. After hours and hours of frustration and talking to customer service that can barely speak English they said TOO BAD! Hmmm. So they are telling me because there is a glitch on their end that it is my problem. They said it was my fault because I used their website. This is unacceptable. After read all of the negative reviews I wish I read before use long this incompetent service that will rip you off. It was total BS! Do not use this app or website!
Policy more important than customer wellbeing
by SstJohn86 on 2021/02/20 01:29
When I chose the Pricebreaker deal, the displayed hotel was a Comfort Inn on Hospitality. I already hated the area but am familiar enough to navigate my way around the worst parts of the block. When they sent the confirmation, it showed a Best Western on ninth St in Colton, CA. I grew up there and know the area like the back of my hand— it is not safe. Colton has a crime rate above 333%. In 2020 alone there were 370 cases of grand theft auto, 10 reported rapes, 6 homicides, 837 counts of larceny... the list goes on. They refuse to so much as move my reservation in spite of the statistics shared, and in spite of my pleading to just change it. They gave me a scripted speech that basically said “too bad, so sad... blah blah blah policy.” They will not deviate from the script. I asked them what would happen if I said I had COVID, I learned even COVID won’t trump the policy. Even shadier is the lack of contact information for corporate headquarters. There is no one to speak to beyond a call center supervisor. I have disputed the charge, and will never use Priceline again. I have also submitted my complaint to the BBB and will continue to do so with each interaction. The reps are kind but their hands are tied, I understand that but this is not Best Practice.
Express Deal Disaster/Avis ATL
by JJay80 on 2020/06/08 10:20
Very bad experience with renting a car through the “express deal” which wasn’t express at all! The system selected Avis as the provider and it was a complete and utter inconvenience! The line was 2 miles long! I had an appointment to make of which I flew in from NYC for. I called Priceline and asked if I could cancel the reservation and book another one through them with another rental provider. I explained my situation and how important it was and they said that they could NOT cancel it because the deal I chose had no cancellation. So basically, it was either stay in line and miss my appointment, or go to another counter and take the loss with the express deal that I could not cancel. Let’s just say that I made my appointment and loss almost 60 bucks. That was my 2nd experience with Avis and they both were absolutely horrible. Not only do they pick your car for you, but they are slower than time itself. I NEVER want to see that counter again. Priceline was very unreasonable in this situation being that I only wanted to cancel...only to rebook through them. Instead they just took my money and said “your loss”. Not cool at all.
The best service EVER !!!
by awfuladvertisement on 2019/06/20 22:34
So I tried to book with Kayak , I tried to book my flight with TripAdvisor, and a couple others. Those two gave me the biggest runaround. TripAdvisor especially. They called me after I tried to book and said there wasn’t any flights at that price but could put me on a spirit air flight for the same price. Now I’m an American Airlines guy myself , or if flying over seas like this time , I will fly Japan Airlines or Korean Air. I said no thank you , stick that spirit air and I hung up. One last try , just one last try. I downloaded Priceline App and booked my flight in under ten minutes with no hassles and the price was like a hundred dollars cheaper. Same schedule and same airlines from TripAdvisor. Oh yeah and the guy from TripAdvisor told me in order to fly American Airlines it would cost over twelve hundred dollars. Nope , it was around a hundred dollars cheaper. Priceline flights ... Best Service EVER !!! Thank you Priceline. My flight to the Philippines is all because of you.
Flights -5; Hotels- 4 and Car Rentals - 1; CS- 1 in Car Rental Issues
by Ladyjktn on 2017/12/13 14:47
I use often. Majority of the hotels have been great. Flights have been great! Car rentals have been several issues! In July 2017 car rental issue, I booked a car for Atlanta to pick up after my flight. The car rental place double booked cars out &amp; there was no car... was on the phone with Priceline for over 3 hours of them trying to locate a rental car, why so long you ask - they kept putting me on hold for over 45 minutes at a time then switch me to different CS people. I was supposed to have been at my destination at 10:00pm and finally out of airport rentals at 10:30pm they placed in a 5x’s the amount I had originally booked a car for! They never reimbursed as they promised! I had a 3 hour drive to my destination, NO Priceline CS failed hugely! In May 2017, car rental issues in McAlester, OK. Car Rental issues in August 2016 in McAlester, OK. I don’t advise renting a car from Priceline.
Some Bugs to Fix
by Spopish on 2018/03/10 18:51
Their customer service is less than helpful. -I booked a hotel using the Name Your Price feature in the app for what I thought was the following night because we were driving home from our trip the next day. It charges your card right away, so I assumed everything was alright. After hours of driving we got to our hotel (that I thought I booked for that night) and the less-than-friendly front desk attendant said our reservation was for the previous night. I double-checked my app, and sure enough, it was booked for the previous night. I was sure I entered the correct dates when I booked. I think there was a glitch in their app. When I called Priceline to see about a refund, they were sympathetic and said they thought it was funny that the app let me book the room after midnight. When the customer rep tried to call the hotel, the hotel wouldn’t answer. Priceline wouldn’t give me even a partial refund. How often does this happen? How much money is this company making off their app glitches? I wouldn’t use this app. I guess the old adage of talking to a person is best in this situation and I think that’s what I’ll be doing in the future.
I can’t believe it
by vanecars on 2020/10/20 00:58
I have used Priceline for many years to book any travel related accommodations. I have booked hotels stays, and air travel; never had an issue. Earlier this year before COVID-19 ruined our lives I had booked 2 plane tickets and now I will not be using them because I cannot travel and I have lost my job so I really need my full refund back and they just keep telling me due to airline policy they can only offer me a travel credit. Sadly I need bills to pay and I cannot pay them with travel credit! I have been trying to get a refund on this for over a month and nothing. I get toss around like a ping pong ball, call here call there let me transfer you. I understand that in “normal” times a credit is fine but we are in a world pandemic you would think they would be more helpful. So sad that after using Priceline for over 5 plus years I will never use them again.
Estafa! Robo! FRAUD
by Estafada con ticket aereo on 2018/10/01 19:28
Compre un pasaje a través de Priceline y antes de comprarlo decía: Chequear políticas de equipaje. El cual leí cuidadosamente y decía que incluida la 1era maleta de 23 kgs. Compre el pasaje y luego al llegar al aeropuerto la aerolínea me dice que el equipaje no está incluido. Tuve que pagar 150$ adicionales por la maleta y están contando lo mismo para el retorno. Llamo para Priceline y ellos dicen que ellos no se hacen responsable. Por eso me título que es una ESTAFA es un robo publicar una información para que te compren el pasaje y que luego no sea verdadera. Además el centro de servicio de este lugar es terrible no saben dan respuesta. Nunca me había sentido estafada y robada como lo ha hecho Priceline. ———— I bought a ticket through Priceline and before buying it said: Check luggage policies. Which I read carefully and said that included the 1st baggage of 23 kgs. I Bought the ticket and then upon arrival at the airport the airline tells me that luggage is not included. I had to pay an additional $ 150 for the suitcase and they are counting the same for the return. I call for Priceline and they say they are not responsible. That&#39;s why I&#39;m calling it a Fraud and is a theft to publish an information so that they buy you the ticket and then it&#39;s not true. Also the service center of this place is terrible they do not know how to respond. I had never felt cheated and robbed like Priceline has.
Don’t waste your money or stress, this company is bogus.
by J Rocko on 2019/04/01 11:20
I booked several times through them, and twice now they have failed to complete my reservations, I just had to pay twice at the same hotel, luckily the front desk ladies were nice enough to match the price, Priceline constantly gave me the run around after wasting an hour and a half, I finally just said enough, I’ll let my bank deal with you jokers, not worth the time or effort, if you find a good deal online 9 times out of 10, show the hotel they will match it or come close. Delete this app. To the developer who responded... It wasn’t a rejection, your systems failed to correctly place me even after I paid, front desk said there was a woman waiting in her car all night because of the same issue, take better care of people that’s all I can say pal, I don’t use fakebook or any social media, so I will respectfully decline...on a side note, when I disputed the charge through my bank(since your people gave me the run around) my claims department said they get more disputes from Priceline than she has ever seen, so I’m sure you are well aware of your shortcomings, I have nothing left to say on the matter, good day.
WARNING! Absolute horrible Customer Service!! Do NOT use them!
by Kooshballgirl on 2020/12/17 14:10
WARNING! I never take much time to write a lengthy review but after having to deal with this shady company and everything they’ve put me through.. I am NOT happy! I had to cancel my Hawaii Vacation due to the pandemic. I cancelled with enough time. While I finally got through to someone to help me and reimburse me for hotel and car, NO ONE could seem to offer any information regarding the airline fare. Representative after representative continued to transfer me, leave me on hold for over an hour to later just hang up my calls, it has been a total nightmare dealing with them. After pleading, to get some sort or resolution the airline kindly insured me that as apologetic as they were they could NOT reimburse me or give me flight credit because I purchased my flight through a third party and they stated that Priceline should not be giving me the run around rather than trying to make things right... I will NEVER use Priceline again to book a vacation And I am insuring that I let everyone know especially on the travel pages in order to avoid such a headache!! Priceline you need to make this right!!!!
App woes
by Low Shoulder on 2019/07/06 14:13
Chose to use PL due to name recognition although other discount sites were priced about the same. Round trip Delta to destination Spirit from destination. The app failed to reserve our seats on delta and we assigned the last four seats on the back row. While in route the app does not indicate boarding gate, but emails changes which for this trip changed twice. Atlanta airport is spread out, and we just happened to check departures and noticed 30 minutes before boarding that our gate had moved from A19 to F9. No email from PL...... until we were boarding. Day before returning we received an email to check in on Spirit Air tried several times to check in, but never received confirmation. While checking in we noticed that if you wait until your flight Spirit will charge extra for checked luggage which is $40 per bag(x3), then we were charged $16 per seat (x 4). As of two hours after “checking in” still had not received our boarding passes and seat confirmations. Flying Delta, Southwest or United would have cost about the same plus the apps for delta and United seem to work very welll. Do not trust the PL app if you do not fly regularly.
Getting better
by Nowimready2 on 2017/09/04 10:13
I&#39;ve been using Priceline for 15 years. Express Deals are a great way to get into a moderate to fairly high end hotel for great prices! I had 1 issue a few months ago. I had driven with moving truck to move my daughter into her apartment. I was focused on moving her and didn&#39;t make hotel reservation for me. Finally, at 11:50 pm, I&#39;m making reservation from my phone. By the time all was confirmed, it was after midnight and the reservation had automatically changed from the Friday night I existed in to Saturday night with no way to change it back. Done deal. I was exhausted from moving all day. I spent an hour and a half on the phone to the Philippines finally getting refunded but no place to stay Friday night. That sucked, but the hotel front desk gal (who got a raving review) offered me a blanket and pillow to stay on a couch in the lobby!! Beware scheduling a reservation around the midnight hour!
Worst app ever and hasn’t changed in years....
by sunpaw17 on 2019/08/16 00:32
Whenever you have stayed at a hotel, the app gives you deals to stay again and again, but it doesn’t let you do anything but accept whatever room they may have available for that deal and not any other room! “Room is guaranteed to accommodate 2 adults”. Ummm? So what about families? And WHY CAN’T I BOOK A DIFFERENT ROOM?! If you select the ‘choose’ button it takes you straight to a check out screen... great... I want to pick my room!! I need it to fit 5 and a lot of rooms don’t do that. I’m not just going to book. So I have to go to your website or better yet... NOT YOU. To book the room I want. Been like this for years... no one else complained?! I doubt it. Now your app is deleted, thank you for wasting my time yet again. Like the last time I paid for a whirlpool sweet and you just told the hotel I paid for a king and had to pay the hotel more money when I got there for it when I already paid you an extra fee over the regular king room for it. Sounds like it not uncommon and you are another apathetic business out there just waiting to scam others out of their money.
Nightmare
by stan_butt on 2019/07/20 15:20
Oh if I could only give this app zero stars. I had a terrible experience attempting to book my honeymoon, of all things, through the Priceline app. I was told time and time again the flight I chose was unavailable and sent back to choose another flight, when in actuality Priceline was attempting to charge my credit card. I received no confirmations, no emails telling me there was a problem, and I never even reached the final step of booking. It wasn’t until my credit card company contacted me that I was notified of any attempted card activity. Priceline customer service insisted that the generic error for the app is “flight unavailable, choose another.” That alert was completely false in my case. I was assured all of the attempted charges would be wiped clean, but Priceline customer service said they could send no kind of email to confirm this information. I am incredibly disappointed and sad, because what should have been a joyous celebration booking a trip turned into a catastrophe. I have emailed Priceline once again to explain the entire situation and hopefully prevent this from happening to anyone else in the future.
Am in a Love/Hate relationship with Priceline
by KPI/CIB on 2019/07/13 14:09
I have been a loyal Priceline user for well over 10 years. I probably book from 50 - 75 rooms per year and every time I book, I fear that something about my trip might change. Priceline is super inflexible. Actually, they are kind of Bi-polar with a heavy bent toward inflexibility. On a rare occasion, I have been able to reschedule a room, or cancel a trip that has been changed, but for the most part, if something changes about your trip, just plan on no refund, no changes. It’s kind of like playing Russian roulette, but with four bullets in the gun. The other thing is that their prices used to beat anyone on the internet, and the bidding process worked wonderfully to get the best rate available. Recently, not so much. Prices are pretty much in line with almost every other company out there. So, if you like gambling with your money or if you are 100% sure nothing will change about your trip, then I would still use Priceline. But if there is even a small chance something might change, I would recommend someone else.
Very misleading
by Promeg on 2018/02/13 13:04
Priceline used to be a great place to get great deals until recently. The Express Deals they offer seem to be a decent deal until you select one. First off, the hotels that they say are comparable to the one you’ll be getting are actually nothing like the one you receive. I booked a 3 Star express deal that they said would be comparable to a Marriot, Hilton or Hyatt and instead got a motel that I wouldn’t even rate over 2 stars. In addition to that, when I checked in, I was told I must pay an additional $34. Priceline had informed me at the bottom of the booking conditions in tiny print that there would in fact be a mandatory fee I would have to pay. My problem with this is why did they have to put it all the way at the bottom like they were hiding it and not put it some where people could actually see it right away so you know the true cost of what your paying for. When looking at reviews for this hotel, no one had anything nice to say about it except that it was close to Universal. How it’s a 3 Star hotel is mystery to me. When calling customer service, they were unhelpful and made me even angrier.
Long time Priceline user
by Iceman079907 on 2019/04/25 11:41
I have been using Priceline and services similar since their inception. I am very grateful for the ease of use, the deals offered, and the constant improvements made. No, everything doesn’t always go the way I expect it should go but it always works out. Being a life long businessman and entrepreneur I can appreciate how much time, effort, and ingenuity go into the operations and service. I am also very appreciative of the helpful and patient customer service agents when things don’t go as planned, I could not do your job! For the people who post bad reviews for Priceline and other services like them, it might be worth lowering your expectations and look for the positive aspects of these tools and other conveniences available in our world. You might just start enjoying your life. Problems and complaints are always self generated.
I’m supposed to be a platinum member yet I get the worst prices!!!!
by mcneilang on 2021/04/01 17:46
I am a loyal customer to Priceline I’m a platinum member and prices for the hotel I have been staying at have been decent but every couple weeks it goes way up and my boyfriend who is not a platinum member but a new member to Priceline gets on his app and he has better prices than I do!! Like what the heck!! I’m suppped to be getting the best prices and discounts it makes absolutely no sense that I am getting prices that are higher and it also doesn’t make sense that every couple weeks the price for the hotel goes way up like 25$+ up from what I should be paying especially because I am a platinum member!! What’s the point of gold or platinum or whatever if there is absolutely no difference and sometimes the other lower tiers get better pricing that should not be happening!! They should be treating their platinum loyal customers way better!! It’s just disrespectful like a spit in your face really! Please address this issue because that is not cool!
No Protection Against Bedbugs!!
by kridten on 2018/06/17 03:33
My husband and I booked a hotel through Priceline so that we could attend my nephews graduation. When we arrived to the hotel, we found bedbugs on our room(some alive/ some dead). We notified the hotel staff and they refused to refund our money because we booked through Priceline. When I was waiting in the parking lot, another woman approached me and let me know that she had just found live bedbugs in her room and advised me not to stay. We knew it was not an isolated event. So, we called Priceline. They informed us that because the hotel management denied that they had bedbugs and they were not there to check that they could not refund our money ( it was a multi-night stay) I asked if they had any customer protections within their contact for live infestations and they said that they could not refund our money because the management denied the problem. We travel frequently (my husband is a pilot) and we will never use Priceline again. Thankfully, we found another hotel (not through Priceline) and they gave us a discount for our troubles. Priceline works for the hotels - not for the customers!!!
Horrible Scam Artists
by Good Bye Priceline on 2018/11/08 16:38
I have been a long time customer purchasing flights cars and hotels. I have always purchased the Trip cancellation insurance. Never needed it until today. Don’t do it folks it is a scam. The one time I finally need to change a flight and Priceline could not and would not help in any way. They sounded as if they were literally reading off a response card. I called several times hoping to get a customer service agent that would listen to the issue and try to help. Luckily I had insurance right??? One would think but wrong again. The only time the trip cancellation covers you is if you are on your death bed and in the hospital and even then you have to call them ASP in order to be covered. Very misleading. Don’t waste your money buy the better ticket if you think for a second you might have to make a change. Better yet purchase from the airline directly. Priceline told me yesterday they can’t help me they are only the middleman. Well time to cut out the middleman. Priceline you have lost a very good customer that purchases 10-20 flights a year, Hotels and rental cars.
Best hotel app
by Mark Napier on 2020/07/01 16:04
By far I love this app over the competitors I find that Priceline always has the better prices on hotels and the more you use it the better the prices and they have other features that lower your nightly rate by letting them pick the hotel but if you use it enough when using that feature you know what hotel your gonna get already because it’s usually the same one probably the only thing I dislike is when they say it will be one out of the four or five hotels we just listed and it’s always at least in my case always the same hotel no matter how many times I use the pick for me feature it’s never one of the higher end hotels at least in my experience but on the other hand I always know what I’m getting it isn’t a guessing game either lol so over all I love the app
Always “too late”
by powerpop25 on 2019/11/22 14:42
Lots of great deals advertised - but they don’t exist. There are some properties advertised that have been demolished. I clicked on them and they say “sold out” and I kept consistently getting that message regarding particular properties, no matter when or how far in advance I’d try to book. I tried to contact them, the numbers are out if service. When I finally booked with a different property (using a different service than Priceline - that frustrates me with their “sold out” and “too late” garbage) the other property told me those advertised on Priceline were no longer in business (for over a year and a half), and one was torn down and doesn’t exist! Another fakery: “let us choose and you’ll get a great deal.” LOL I entered various dates for up to two years. Nothing. If you don’t have it or can’t do it, DON’T ADVERTISE IT. The app does nothing, and is worthless. The one booking I made with Priceline I canceled. Why? Because they required payment up front (not problem) but I found a better deal that DID NOT require payment until the day before the stay. Priceline is a zero.
NEVER USE PRICELINE
by michele ford on 2020/05/27 06:47
They don’t even deserve the 1 star that I had to give to write the review. I had been using them for a month straight every night until 1 night I had made my reservation close to midnight right before I got there. It somehow got switched to the following day and they wouldn’t check me in until 3 pm. 15 hours later!! I had used all the money I had left on that reservation. So I guess they expected me to sit there and stare at the empty motel and room that I had already paid for until 3pm. A few weeks ago a hotel cancelled my reservation last minute and they were able to switch me to another hotel but fixing the date a few hours was out of the question. Finally after a round with the 3rd representative they gave me “Great news!” They decided to overlook the cancellation policy and give me a full refund that I should see in 7-10 business days. Yay me! I get to sleep a night In my car in the hotel parking lot! *BAD BUSINESS* They lost a customer that spent at least $60 a day for the last month and a half and ANYONE AND EVERYONE that I come into contact with.
Not what was advertised
by Yomyname on 2020/01/07 01:58
I booked a hotel for seven days and I expected a hotel that was four stars with very good reviews but it when I arrived I was very disappointed. When I first entered the front desk was not welcoming at all. Then when I entered my room, it was not a room that is four-star worthy. It was very old-fashioned and seemed like a hospital. The bathroom didn’t even have a hood. The air conditioner was also very old. I assumed that all the hotels were like this around the beach since it was supposed to be a four star hotel, but my friend booked another hotel that was 3.5 stars and the hotel was completely different and of better quality than the one I stayed at and it was at a better price. I would also say that $80 would be too much for a night. Their room also had a beautiful view while mine didn’t have one. Their room was so much better and I’m absolutely disappointed as I trusted this app very much. I’m never going to use this app/website to book another trip from this app again and I was tricked into buying a hotel that was not accurately rated.
Not the best deal/ will give you the deals that will ruin your vacation
by criscanbar on 2019/11/25 22:14
Second time i use this app &amp; the last one. People!, this website offer you deals that once you sign up for them/ paid for them, the extra fees become a ripoff. A good example of this are the their alliance with FOX RENTAL CAR. This car rental company is a complete RIPOFF!!!!! Please do yourself a favor, and DO NOT rent a car with this company. You might think that you might be able to get a ‘’deal’’ through Priceline; however once you are in the counter, you won’t only have to wait in line for over 1 hour; they will also force you to add one insurance and hidden fees will come off , that you won&#39;t see until after you return the car. At the end of the day, you would end up paying 3-4 times more of what you were initially paying. Customer service is ok, people in the San Francisco airport location are rude to the point that they make you feel that they are doing you a favor. FOX RENTAL CAR= will ruin you vacation. Priceline and FOX rental car= conspiracy against them customer with fake deals
Terrible!
by mcky12 on 2019/09/12 16:10
So I used toLove Priceline I use them to stay for two weeks in Atlanta had great service and great hotels everything was fantastic until I saw there was a charge on my card for a hotel in a whole different state so of course I called the hotel said there was nothing they could do had to call Priceline call Priceline customer care stayed on the phone with them for about 10 minutes arguing about the fact that I was having to pay for a hotel I didn’t even book and the woman kept saying she understood all she could do was send me an itinerary but couldn’t refund me my money or cancel the reservation when I kept telling her I did not book a reservation in a whole different state all she kept saying was I understand understand but obviously she didn’t because I’m somehow expecting to pay for a whole weekend in a whole different state that I didn’t even book so I just have to pay for a hotel I’m not saying and please tell me how that makes sense? So upset that this happened because I really liked Priceline but now obviously I can’t trust this company.
Don’t use this App - it will take your money.
by Master Lord202Boss on 2019/12/06 02:04
Booked a hotel quickly due to a deal I wanted. Realizes they allow pet (which I am very allergic even after a someone pet is long gone.) so I immediately tried to cancel that reservation and booked another flash deal for a pet free hotel. I couldn’t cancel via the app. I tried calling, they told me they would cancel and refund if they hotel was ok, I called the hotel, THEY SAID OK. I called Priceline back, they call the hotel and return to the call with me saying no they can’t cancel. Hotel says Priceline controls all reservations. Even though they could see the reservations were created back to back, they said no. The other scam is once you look at all the options you like and select a hotel, YOU CAN NOT MAKE A FINAL REVIEW OF ITEM:PURCHASE before you confirm like you do in online shopping. YOU CANNOT! GET A REFUND FOR TAP OF WRONG BUTTON 1 SECOND AFTER YOU PURCHASE NOR CHANGE TO A DIFFERENT DAY, NOR GET A CREDIT. Their customer service &amp; supervisor have been trained to say no regardless of facts or issue. If you confirm a reservation, your money is gone no matter what.
Awful Customer Service
by Ryan Mack the cheap guy on 2019/01/26 01:40
Booked a hotel for Wednesday and another room for Thursday. My flight was cancelled Wednesday morning. I cancelled my rooms right away ON WEDNESDAY. They didn’t call to cancel until THURSDAY even though I called the hotel personally and got them to give the okay to cancel the room on Wednesday, but Priceline needed to make the call themselves...not me. I used that God awful chat system to give them the name of the account rep at the hotel on Wednesday, but again...they waited a day to call on my behalf...the hotel didn’t cancel my reservation...why would they? Priceline admitted it was messed up and they should have called that day, even though i did their job for them, but all they could do was just apologize while I ate the $100 for the room...oh...they did offer a 5% discount on my next booking. The customer service reps also didn’t really speak English well and I kept repeating myself. After over 5 hours on line and the phone all I have is a bunch of “sorry” statements, frustration, and $100 less in my pocket. They could care less about customer service.
Great app could use a little tweak.
by What names aren't taken? on 2018/08/11 15:45
I book the same hotel off the app every week. Every week I type in the location I want. Every time it shows hotels downtown Dallas when they are 3 times the price and require a $20 Uber ride. I ask for specifics in the filter ‘distance from location’ and the first time I booked, a hotel downtown popped up I thought great and booked it. Only to find out it was not close and did not provide an airport shuttle as promised. I know first world problems, but I now know I have to scroll thru to find the hotel I want. I wish when I put in the neighborhood ‘area’ it would put that area first. And the filter does not really work because you say distance closest to and it puts you 10-15 miles away I guess those hotels must pay a premium to pop up on the top. Just a warning if you are not familiar with the area check the map, the filter does not work.
Only a fool doesn’t use this app!
by Smith35387 on 2019/05/18 18:04
My wife and I travel quite a bit, particularly to Florida where our daughter attended college and just recently just graduated. She now lives there. We also travel overseas. Wherever we go, I would not even consider not booking though Priceline. After using other apps and even using points accumulated though the hotels themselves you will never save as much money as you do with Priceline. We are very particular where we stay and if you read the reviews of the hotels and weed though as many reviews of each hotel you can, (there’s always someone who has a gripe with something) pick one. I almost always pick their special deals as long as there is 4 stars and the reviews are mostly positive. Have been super happy with this approach! Give it a try, you won’t be sorry!
Priceline is horrible
by hdmkom on 2019/04/05 22:24
This is by far by far the worst company I’ve ever dealt with online I asked for Google to give me alive customer service number they turn you over to a robot the same robot with the same voice I put in my name phone number email I totally registered and signed then I put everything I needed for a vacation the city I’m leaving from the city I’m going to how many days how many people age the ages of the people I put in I need our hotel and flights three different times I put it in very carefully and I pressed find it for me and they just sent me back the same page that I had never filled and over and over again and when I leftA written message that I was actually talking to a human being she didn’t understand anything I said didn’t register in my email or phone number which I had signed in with and said hello to RICHARD it had recognized me yet I’m trying here for 45 minutes to get a price on the flight and nothing works and there is no real human being to talk to goodbye Priceline you lost a customer before you even got one
Rating Trends
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All Versions
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Current Version (20.8)
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Version History
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Screenshots
Keyword Volume Hits KEI Rank
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Search Visibility
App name
priceline - hotel, Car, Flight
Description
Get exclusive app-only hotel deals, discounts on rental cars, and cheap flights all in one place, with the priceline app. Join millions of happy travelers who book great deals with us every day - download now! NEW - Stay more, save more! Unlock priceline VIP when you book and get our best prices on great hotels. Still need a reason to download the app? Here’s 3: 1. Access to exclusive hotel deals found only on the app. 2. Everything you need in one place - low-priced hotels, cheap rental cars and discounted flights. 3. Personalized, relevant hotel recommendations - we have the travel deals that matter to you. Our app is rated as Best App for Travelers by Travel + Leisure! SERIOUS SAVINGS You’ll save up to 60% off with Express Deals®. Seriously. Plus, you save up to 50% off hotels when you unlock priceline VIP. SEARCH, FIND, BOOK Finding the perfect one is easy as pie. Search by city, address or point of interest to book the most conveniently located hotels and rental cars. As you search more, we uncover even more deals just for you. QUICK & EASY Want to book in a matter of seconds? Our app features super-quick travel booking, especially when you’re signed in! We do fast well. rental CAR DEALS Hit the road with rental car deals on 22 brands in 28,000+ locations. That’s how we roll. CHEAP flights Travel across the globe with super deals on thousands of domestic and international flights across the globe. Pace yourself. TRAVEL BUDDY Easily access and make changes to your trip wherever you are with our My Trips feature. Need to check your booking on the go? Get all of your reservation and travel info right on your phone, even if you booked on your computer and even if you don't have service! My Trips works offline, too. Like magic. Our app has your back. And it’s watching your wallet, too. Download now! priceline is part of Booking Holdings, which includes leading online travel brands such as Booking.com, Agoda, Kayak & OpenTable.
Reservations are quick and easy! Thank you!
by Carol J Crook on 2021/04/18 13:58
Reservations are quick and easy!
App does not work
by عادل USA on 2021/04/18 07:08
App does not work I tried to book car rental &amp; it was not working Adli customer service is very poor
WORST EXPERIENCE EVER
by thao_ma* on 2021/04/18 04:40
I booked a hotel reservation and tried canceling my reservation the same day by contacting the agents. No answers and I was scheduled for them to reach back. They called back and HUNG UP. TWICE. Wasn’t able to cancel my reservation at all. Money wasted.
The App notifications don’t work
by joekinnj on 2021/04/17 23:13
A discount... non existent Another notification... no where to be found in the app. The numbers keep increasing and you hit the little suitcase and nothing other than upcoming trips. After trying to use my ipad, this app has corrupted my settings, fingerprint to install apps is no longer working. The ipad had to be reset. This app should not be published.
Time if flight
by di(e) on 2021/04/17 14:47
I am on the Priceline app and I thought I chose departing 6am-2pm. The flight I was booked departs mid afternoon instead of morning. Can this be switched? Please contact me at (260)580-9995. Thank you Dianne Edgar
Rental cars
by dchd14 on 2021/04/17 11:38
Love Priceline they saved me money over other sites!
Easy to Use
by Anytria on 2021/04/17 04:26
Easy to use, lots of hotels/flights, great deals!
Amazing app!
by AshPosh1 on 2021/04/17 03:27
Works quite well.
My first time Booking on Priceline
by Djsmoove1988 on 2021/04/17 01:13
Flight prices are a little extreme but not bad and booking the flight was pretty easy so it was definitely a plus for me
Pandemic is ending
by ✌️❤️😎 on 2021/04/16 23:32
Priceline is leading the way! Keep up the good work
Paid more with Priceline
by bacvasq on 2021/04/16 23:11
I paid 10$ more for the room on Priceline then I would have just walking in. The clerk told me she couldn’t change the reservation .
Apple Pay not working
by skibbledeedoo on 2021/04/16 20:12
Apple Pay not working
Functional app but customer support behind the app is bad
by fairbankstraveler on 2021/04/16 17:30
The app has always worked fine for me, prices are consistently the best and the areas serviced are really good. Being that this is what Priceline advertises as their specialty, I believe this should be expected. However, the customer support behind the app is terrible. I made a reservation but a few hours after I made the reservation, my wife decided to make a change to our itinerary. I got back on the app, selected cancel and canceled the trip. It was well within Priceline&#39;s advertised 24 hour free cancellation period. I rebooked my trip with the changes my wife wanted. Keep in mind I did not get an immediate refund for the cancellation I made. I didn&#39;t expect to get an immediate refund but I did expect to get one at some point. 20 days after I made the cancellation I called Priceline and after waiting on hold for more than 2 hours, I was told that they would NOT honor their own policy and I would not be receiving a refund. Granted I cannot afford to be out the $2,300 dollars I spent so I will have to pursue this issue further. It&#39;s really unfortunate as I have booked over 100 different accommodations through Priceline.
Top Notch Travel Tips
by lil g rox ur sox on 2021/04/16 15:03
Awesome prices on last minute flights!.. thank you for helping us travel and wander the great universe together!..
Awesome App
by Bvcfhfsgjrd on 2021/04/16 12:39
We love Priceline’s ease of use detail and peace of mind!
Love it
by LilyPTx on 2021/04/16 08:04
Super easy to use ❤️ great savings
Saving $$$
by car buy guy on 2021/04/16 03:53
These guys are great. They always look out for us and I have had very few problems and the ones I did have were taken care of right away
Jaime
by tres jalapenos on 2021/04/16 01:31
I love buying plane tickets through priceline because you really get discounts
Horrible!
by Boston6996 on 2021/04/16 00:54
I called because I had received an email night before my flight saying there’s been a change to my flight. I call after waiting about 20 min on hold they set up a call back for another 30 min, which turned into an hour. When I spoke with the person who called she said she didn’t see any changes and everything was good. Only after me asking again why I got the email, she put me on hold and came back and said my flight home had been canceled and asked if I wanted a refund for the flight home, with no way to fix the issue, when I pressed further, she just said she couldn’t help me and she couldn’t help
DO NOT RENT A CAR FROM PRICELINE!!!
by The Sage man on 2021/04/16 00:43
They’ll give you a better rate than other sites but then they’ll oversell the cars and you’ll show up to get your car and you’ll see a giant line with probably no cars available once you get there. They are not flexible at all with refunds or rebookings! I called Priceline support and they wouldn’t do a damned thing. I showed up at the Phoenix airport and the Thrifty Car Rental line was literally 200 people long with only 3 agents working. I waited about a half hour and moved a few feet in line. I would have had to wait all day and probably wouldn’t have got a car. There’s no Thrifty could have had that many cars available for rent. Priceline must be involved in some kind of fraud with car rental companies. You don’t want to find yourself in this situation and not able to get a car, a refund, or a rebooking. Absolutely atrocious service!!!
Love it!
by xorevamae on 2021/04/15 19:44
I love Priceline!
Love this!
by jdkekwne d on 2021/04/15 16:53
Love this app . Always gives me the best deals even on a last minute trip.
Impossible to speak to anyone
by animalangel67 on 2021/04/15 15:23
Unreal.... quick to take money but impossible to speak to someone. Jet blue has once again changed my flights and it’s not an hour change it’s a 31/2 hour change, snd return flight is first flight going out in the AM So I need to adjust my rental car pick up and drop off. It has been impossible.
!
by bridgyyybridge on 2021/04/15 12:49
Love Priceline!!!!
Best deals
by tyllllllerrrrrrr on 2021/04/15 00:39
Best deals for flights
My go to for travel
by KmParker17 on 2021/04/15 00:03
I have tried multiple apps for travel, ‘‘tis is by FAR the best for best price hotels out there with their Express Deals. I always book on the day I need the room and get the absolute amazing deals!!!!
Love Priceline!!!!
by mel_mel27 on 2021/04/14 22:48
I love this app it was so easy to combine the tickets the hotel and the car rental altogether and they give you a discount when putting everything together. Thank you Priceline!!!!
Hotel
by Kylli 5 on 2021/04/14 22:46
I am thankful when the Priceline app works. It saves me money.
Baggage fee?
by Toritoomuch on 2021/04/14 21:39
I don’t find a way to pay baggage fees which are higher at the airport. Tried to get help through the chat box but waited forever only to see that I was 0-50th in line to get help. Not helpful!.
App is a hot mess
by Sweetbeats33 on 2021/04/14 16:00
Trying to search hotels on the app is tedious. Almost better to use a web browser. You cannot search by price. Haha. -and the company is called Priceline. The deals are deceiving. I don’t like how it shows the price for hotels. Most apps show the total price instead of the daily room rate. I’m tired of searching and using my calculator. With all the info on the app is could be organized better for the user. Please get another person to redo your app another coder. This app is making me want to pull my hair out. Get with the present and clean up your mess!
Priceline App is great!!!
by Patk48 on 2021/04/14 12:54
Made it easy to get all the information about my flights and get airport info.
Priceline produces
by Jess E. C on 2021/04/14 04:50
I’m happy to say that Priceline is working for me very well. There’s been no interruptions or bugs thus far. I like the membership perks and points system. And until I downloaded this app I was not able to rent a car. Thanks Priceline.
Price check the app against the website
by uBreakIt iRepairIt on 2021/04/14 03:14
They have different prices on the app when compared to their website. Sometimes the prices are as much as a $10 difference. They need to get this fixed because some people are paying more than others depending on how you browse PriceLine.
K
by sherreta now what on 2021/04/14 01:06
Great
Great!
by Fresh Mommii on 2021/04/13 23:59
Lawesome priving &amp; selections
Hotels
by tommy2pay on 2021/04/13 23:36
I just wish I knew how they star rate the hotels because some of the places I have stayed do not deserve the rating they show there at.
Stay In Tow
by MsMant on 2021/04/13 23:30
I really enjoyed my stay, awesome covic19 breakfast and sanitary. I can enjoy infused lemon water while I stay. The beautiful housekeeping lady’s are wonderful and kind. I ended up booking more nights to treat myself.
Easy savings
by up pick on 2021/04/13 22:28
Used price line for summer vacation And saved over 250.00 on plane flights alone Amazing get price Fast and the app is well worth the downlod Got additional 15% off hotel pricing Yea price line for the win
Very economical and helpful
by BiBi Now on 2021/04/13 21:37
Great
Great
by Puff and Teri on 2021/04/13 15:34
I think Priceline is totally awesome!📱😎😘❤️❤️
Best deal of all
by Marsha Bueno on 2021/04/13 15:19
I always book my flight through Priceline and I never had a problem in more than 10 year- excellent prices and accommodations - thank you so much for your service.
A life saver!
by Happycampertx on 2021/04/13 13:24
I have used Priceline in many a pinch and they have only let me down a couple time’s. My only concern is that they could improve on checking out the motels a little better. I have been put in some pretty sketchy situations.
Great App
by GhostOne .1 on 2021/04/13 06:42
This application has been great. Extremely simple to use.
PriceLine
by Hollywoodntn on 2021/04/13 04:14
The best thing about the App is it works every time you use it. I use PriceLine for all of my travels business and pleasure. They have the best rates and it’s simple to use. Knoxville, Tn
Perfect go to
by arcadia4u on 2021/04/12 23:31
Been with Priceline many years, the new app is great! Always my go to app for travel.
Nice love u guys
by sasia1990 on 2021/04/11 23:01
Yes
I love Priceline
by In_god_we_trust on 2021/04/11 22:06
Best deals on hotel and I never had a problem booking me a rental car. Priceline is a 3rd site
Priceline
by sweetkellz420 on 2021/04/11 21:13
Awesome love it, great deals, accurate information, and incentives r awesome also. Simple to use. Definitely recommend 2 others!!
Review
by william A Bradshaw on 2021/04/11 15:15
Great app
SCAM!!! Run far away!
by Bri.Bus on 2021/04/11 14:52
We booked a hotel through Priceline. When we showed up to our reservation, the hotel was overbooked and they sent us away, saying they were already full before we ever booked our room, and it was Priceline&#39;s fault. We tried contacting Priceline and the hold time was more than 40 min. When I finally got through, I explained the situation to the customer service rep who tried to contact the hotel for verification. She claimed she couldn’t get ahold of the hotel because it was the wrong number and she was calling a hotel in New York (rather than Phoenix). After going back and forth 3 times, she asked me what their phone number was, and I confirmed that she was calling the correct number. I thought it was odd, the area code was an Arizona area code, yet she still said it was calling New York? I had my husband call the number and he got through just fine... twice. I told the customer service rep this and she started defending herself saying she wasn’t lying. I told her it was fine, we just needed them to find us a new hotel for the night. She said she couldn’t until she verified our reservation. After 30 min of this back-and-forth conversation, I was starting to feel like she did not care at all about our situation. I asked if there was someone else I could talk to, or a manager. She told me her managers would not answer even if I tried contacting them, and would not transfer me to anyone else. I hung up and tried calling back, hoping to get a different customer service rep. After another 40 minutes of waiting on hold, my husband got through to a really nice customer service rep. Unfortunately, because it was so late at that point, the relocations office was closed and there was nothing she could do to help our situation. She said something along the lines of: “I noticed you called a while ago and spoke to someone about this same issue. I am so sorry, she should have forwarded you to the relocations office while they were still open, I have no idea why she didn’t do that”. She told us that unfortunately nothing could be resolved until Monday (it was Friday night), and that we would have to either book another place on our own or drive home. At this point, I am very frustrated, and we are waiting to see if they will even give us a refund. I went onto Priceline’s Instagram page to read the comments and see if anyone else had problems with them. *EVERY SINGLE COMMENT that was made visible to me was a negative review. This company is a scam, don’t give them any of your money.
Comfort suites Williamsburg
by Edge08## on 2021/04/11 14:39
Best place ever.. The staff here are so friendly and helpful. The rooms are nice. The pool hot are both opened. Great place to stay o will definitely be staying again 😊😊😊
My review
by Linstar07 on 2021/04/11 03:07
Kept changing my bookings of flights and hotels. Will no longer use this site/app.
LOVE IT!!!!
by Cupcake228 on 2021/04/11 02:28
LOVE IT MUCH FASTER N SO EASY NO HASL.
Great app.. Decent Hotels
by Alextrsh on 2021/04/11 02:27
Priceline can get you a decent hotel for $100.00 or less in NYC. I find that awesome it has helped me book some decent rooms when I don&#39;t have much time to do it. I use it all the time and am very happy with the outcome.
Cannot ever use express deals
by gydne on 2021/04/10 23:50
Every one is always sold out. And the last customer service rep. was not helpful and hung up on me. She needs retraining or out of customer service.
Gold member
by Open closed doors on 2021/04/10 20:26
Priceline does not support their customers when they have problem with any of their service providers, they only care for their suppliers not their customers
First time using it.
by westtxoilffield on 2021/04/10 18:59
Fast &amp; Easy booked my vacation in less than 5min. With great discounts &amp; deals.
Nice
by AphroditeLovely on 2021/04/10 17:02
Extremely helpful people when vacationing!!
Great App
by Banker Roscoe P on 2021/04/10 16:27
We figured up our savings last week on how much we have saved by using Priceline and they totaled over $3,500. I highly recommend Priceline.
So Reliable!!!
by Dhears on 2021/04/10 04:04
I highly recommend this app!!!
Neat
by HackPak22AF on 2021/04/10 02:45
Super neat
Stealing your data; bait n switch pricing
by heartyzx on 2021/04/10 01:22
Look at the new privacy info in the app. Total data theft! Read the summary!!! Then there’s the bait and switch. Click on a price to purchase a room and you may get a « the price just went up » garbage based on the fact they believe you’ll still buy. Beware beware beware.
Not happy with my booking at all
by Lena. H on 2021/04/09 21:53
The app said it’d be choosing between three totally different hotels I’m not sure how low budgeted baymont came into the equation...
Great flight prices!
by GGsarge on 2021/04/09 21:02
Priceline provided excellent flight purchases with less expensive carry-on charges. I will use Priceline first next time I’m planning a vacation!
Save
by fabriccioo7 on 2021/04/09 15:54
Great app
Filter/Sort feature doesn’t work
by geehall on 2021/04/09 13:59
Using the app on my iPad and the filter and sort features don’t work, which makes the app pointless and redundant
I love it here
by narishia on 2021/04/09 07:50
It gives you deal breaks it’s my favorite part!
Love procieline
by DeanOg_79 on 2021/04/09 06:36
Best prices, smooth and easy to use. The only travel app I use.
So far so good
by Sherante on 2021/04/09 03:14
I’ve booked 3 flights and a few hotels through Priceline and I’ve yet to have any problems thank goodness. 10/10 recommend especially if you’re wanting to compare prices
Hotel did not honor
by Champmurval on 2021/04/09 02:05
Hotel did not honor reservation. Said room was dirty and she would not clean it. Was by the pool with family drinking beer. Terrible experience.,
Excelente
by johnXTO21 on 2021/04/08 23:07
This app is 100% grade A.
Gian
by MyGianCarlo on 2021/04/08 20:07
Great App
You don’t give credit
by d hi ufry on 2021/04/08 19:28
You never gave me credit for my stay at the best western otherwise you would have 5* you short me I short you
Flight
by Chele112 on 2021/04/08 16:49
Easy booking process
Great!
by Bushwickmint on 2021/04/08 16:32
Quick access. Great for quick bookings
Increadible
by ?3$$!(@<3 on 2021/04/08 14:39
The best website to book rooms at the lowest prices. I don’t go anywhere else but priceline.com
Lisa
by Tubby715 on 2021/04/08 12:06
Just scored a great deal again! Thanks Priceline!!
Easy to use & organized
by C.C. Gray on 2021/04/08 12:02
I love that Priceline is easy to use and very organized. The filters allow you to find exactly what your looking for at a price that fits any budget!
Great Savings on Travel
by TeamHarrison on 2021/04/08 07:28
I can consistently count on Priceline.com and the app to save on travel. It’s one of the 1st places I shop when I need to book a hotel. The app is amazing with all the details from travelers reviews to a map of the area, to great photos of the rooms &amp; hotel. It covers all the details. I also save big on car rentals. Over the years I know that I have saved THOUSANDS of dollars. Thank you
Love it!
by Lady=Lynn on 2021/04/08 02:15
Quick and to the point!
Awesome!!!
by Jeff@ISP in VA on 2021/04/07 22:01
I’m a small business owner and Priceline saves me so much money!! Thank you.
Priceline is horrible!
by longbottom5 on 2021/04/07 17:41
Priceline does not care about their customers at all! I booked a hotel not knowing it was a crackhouse hotel. Stayed 20 minutes and booked another hotel. Was told I would be credited back one night. I was fine with that until the hotel didn’t know what my husband was talking about. Out hotel had one hand towel, washcloth and body towel for three days and two people and no heat in the room. I’ve been dealing with this since March 16th. Today I was told I’m not being refunded anything. Also they said they sent me a response by email. Never got, they sent it today and it says to call them. Nothing about not being refunded. This app is now being deleted and never used, again.
Always my choice
by juuuuuudeeee on 2021/04/07 17:21
This is my first go to when looking for reservations...easiest app, most choices/options. One time had issue with hotel and Priceline took care of immediately with refund before I even had next reservation booked. Appreciate their customer service response
2016
by RNsKVB on 2021/04/07 14:45
I’ve been using this site since, 2016 and have loved it and the fares. I will continue to use it for booking when traveling.
Terrible company
by T.Not on 2021/04/07 14:31
Only use this app when you can guarantee that “life” won’t happen or else be prepared to lose your money. Their cancellation policy is nonexistent. I’m almost out of $1k. I’ll bungee jump with fish hooks attached to my gluteus before giving my money to Priceline ever again.
Great and easy
by surgeonshenouda on 2021/04/07 14:27
Booking a package trip was so easy, everything worked great, got updates about every step, prices are very competitive with other websites, definitely recommend it
Flights
by noypi 11435 queens NY on 2021/04/07 07:07
Very good
Weekend Getaways
by aParidize on 2021/04/07 01:55
loveee Priceline always find best rates and have always treated us Amazing the Sure Stay in Lubbock is outstanding and will tell all that there service is outstanding. Thank you Priceline!!
We love Priceline
by Christina1169 on 2021/04/07 00:20
I love the savings. We travel s lot and Priceline has saved us a lot of money. Same hotels, just lower prices
Apple Wallet
by Marco279136 on 2021/04/06 23:48
Priceline app allows you to find the best price hotel and gives you tips of what to do when you get to the city. The best thing I found was that it connects to Apple Wallet, which allows easy access to your reservation information and barcode for the hotel to quickly scan.
Just works
by Tclib on 2021/04/06 21:50
Good stuff
Limited
by Jnicki1 on 2021/04/06 03:05
App is limited - you can’t book vacation packages and it looks like no longer anywhere is name your price - shame
Great!!
by kaylakurges on 2021/04/06 02:11
Great way to save on hotels through express deals yes it’s kinda Sketchy at first not knowing what hotel you get but you are choosing between the ratingof what kind of hotel you are staying at. Yes it picks the hotel you’re going to be staying at but only based on the ratings of the hotel. Great way to save extra money sometimes even more then 50% off the hotel.
STAY AWAY FROM PRICELINE
by GLOUGARI819 on 2021/04/06 02:01
Currently on hold with a customer service rep and have been for the last four hours !!!!!!!You would think when purchasing a flight and then need to cancel and get a refund they would honor their advertisements and company information. I have been calling and calling since 03/28/21 and finally got a live rep who then placed me on hold to hang up this happened three times!!!!!!!! Then I get a “supervisor” with a bad internet connection and couldn’t hear anything. The call again got disconnected!!!!! Who else do I have to call or reach to acquire my refund for my ENTIRE travel ???? Next step i will be contacting the local news and media. This is outrageous and simply wrong Priceline kept my money and not one representative could help ! Then the supervisor goes on to tell me that I can get a refund but they needed a certain authorization code from Jet blue airlines: I waited another 1hr and ten minuets and she finally came back on and stated she couldn’t get the code because a representative from jet blue wasn’t able to be reached. I am completely appalled and highly disappointed I will be contacting corporate as well!!! Do not purchase anything through these people !
Absolute Scam
by Vondill14 on 2021/04/06 00:02
I booked with Priceline at a “discounted” rate only to walk in the door and get a cheaper rate. I took that rate at the door and now Priceline will not let me cancel my reservation with them
Horrible customer service
by angryinbalt on 2021/04/06 00:01
How can a company have a customer support number that time after time tells you they won’t talk to you if your reservation isn’t with in 7 days and then hangs up on you??? This is how they run their business?? Never again will I hook through them
Priceline is terrible
by teriible priceline on 2021/04/05 21:30
They literally robbed me of $200 as if they do this all the time , I lost my wallet a room was purchased with my card and I understand things happen but the person who stole my card never checked in the room and still no refund platinum/gold membership don’t mean anything but your open to getting your money took faster...!!!!
Amazing app
by mickname st louis on 2021/04/05 18:40
Always great deals!
Tampa
by KARDKR on 2021/04/05 15:53
Thank you for your attention to our trip. Great online service.
Once again Priceline. helps make my traveling easier and less expensive.
by California.CA on 2020/06/06 12:28
Maybe I should have given 4 stars for helping me find a good low priced hotel in Amsterdam because when I first started searching I found it very hard to sort through all the hotel choices and all the many locations and areas of the big complex city. Priceline gave me so many choices it was a bit overwhelming, and their map feature didn’t work very nicely or easily on my iPad. If you wanted to zoom out a little, suddenly you would have a map of all of Europe! So it took me some time to first figure out where roughly I wanted to be, and then used Google maps to see how far walking distances were to the train station and to museums or parks I wanted to see. But once I did that, Priceline helped me find a hotel with a nice big room with a big sliding door to a sunny patio balcony overlooking nice trees. Getting my second unexpected night here was very fast with Priceline and at same great deal as first night. Highly recommend PL to friends, and like any website you get better with it the more times you use it and know how to better use it.
Usually cheaper to cut out the middle man
by SOG Irish on 2020/09/10 19:20
The first time that I used Priceline, I showed up to the hotel to discover that they did not have my room available. The computer system that they use doesn’t work well with that of the hotels so I was informed. Thankfully, the AMAZING people at the hotel (Red Lion Seaside) hooked me up with a better room and gave me a huge discount for the inconvenience of Priceline’s folly. They also informed me that they could give me a better deal than Priceline almost every time. So I took their advice the next time I took a trip. I checked the price that Priceline offered, and then checked with the hotel itself. Sure enough, going through the hotel itself I saved around $75, sometimes more. So I have started using Priceline just to find the hotels, then I book through the hotels themselves. Works great! More often than not, you can get a better deal through the hotels themselves. The only exception I have found is their price buster deals. But I always double check through the hotel before buying. Credit cards give the least hassle. Debit cards have funds held for awhile before getting squared away so just be aware of that. Also, any cancellations, Priceline takes their sweet time returning your money. But please, don’t take my word for it. Go check out a “deal” with Priceline and then check the price through the hotel and see what you find. I’d say you’ll thank me, but how in the world would you get ahold of me to do that?! ;)
Not to be trusted and does not honor sales
by Peter knuckles on 2020/04/30 12:06
When you purchase something online or by phone you have a trust that the purchase for good and services will be honored by the company taking your money. And when a company dishonors that trust by taking your money but then not providing the services or goods promised, most people would consider it fraud. Priceline took payment for airline tickets and then refused to refund that payment when the flights were cancelled. Seems like an easy response by a respectable company to send the money back, especially since it was no fault of the customer that the service wasn’t provided, but Priceline has chosen to keep the money. They claim it’s because of the Coronavirus and a lack of employees to provide the refund. There are literally tens of millions of newly unemployed people that could be accomplishing the job Priceline refuses to complete. You can use this app and pray things go well and you are provided the service you’ve paid for, but know that when things don’t go right, and sometimes they don’t, Priceline will not respect you and honor the trust you’ve placed in them by sending them your money. You’ll be gambling your money on a company with no honor. Priceline has since asked to “revisit my case for review,” standard response to make it look like it cares. I HAVE CALLED DOZENS OF TIMES TO REVISIT MY CASE! The only thing Priceline should be reviewing, is how it treats customers. Refund the money you owe.
Thieves
by zwerry on 2019/08/03 14:12
I have been a loyal customer sense 2010, recommending their services to my friends and family. Over the past two years that has all changed . This is the 3rd time priceline has taken my money without giving me a service, leaving me with nothing. Priceline has pretty much screwed me over for lack of better words. On more than one occasion Priceline has had deals on there website and app that are not actually available, yet they they have charged my card leaving me with nothing now I have to wait 8-15 business days for my refund to be processed. Not only have they blamed me for not using a credit card next they blame the bank and I will be seeing my money back to me in enough time when all reality they need to take responsibility and update her apps they don’t have offers that are outdated. Not only will they Blame you for using a debit card but they will also blame your bank or the hotel before even beginning to take responsibility. When ever I have called there costumer service, they just blame blame blame, and do nothing to fix the situation or make it better, THEY DO NOT CARE ABOUT THERE CLIENTS. It’s not my fault I used a debit card it’s not my banks fault for having to refund MY MONEY it’s Priceline’s fault for having a deal that is outdated and still taking my money..I’ve given priceline so many chances but this is the last straw and stay away from Priceline. They have lost a loyal customer.
Assigned room/ unwanted crawling guest in bathroom
by Adalynn19 on 2020/10/05 22:31
Since I am a VIP customer through priceline, we arrived at our most recent stay and we were given and ADA room. We went back to the front desk to advise that this was a room for persons with disabilities and they moved us to another room which was also an accommodation for persons with disabilities. The staff appeared to not know the term (ADA). We had driven 300 plus miles and were tired, so we stopped arguing the issue. Just to be clear, this is the second stay where we have booked thru Priceline and we have been assigned to ADA rooms. The hotel explains that they are not supposed to change our rooms, the Priceline rep advised the nonrefundable, nontransferable, nonchangable reservation. What has upset me is why do I have to be given a room for handicap accommodation? What if someone checks in and needs that room and you placed me in it? That is going to be a site trying to explain it to the patron as well as whoever they file their legitimate complaint with. I am not seeing the VIP side of the offers through Express deals if I have to keep telling hotel staff that we don’t want or need an ADA ROOM! Also, we were out through the day to return to a geico crawling around in the bathroom. I was sooooo outdone when I saw it!! The desk did not even have any spray to kill it. We had to waste our disinfectant spray to try to kill it. This was not a great experience and was rather a big letdown!
Horrible Customer Service
by DPhillips88 on 2018/01/10 17:00
I have used Priceline regularly for the last few years, booking hotel rooms through them several times a month. When there are no issues, they’re great, but the times there are issues make it unbearable. I booked a hotel using the app based on it being in a specific location, and being able to get a suite with a kitchenette at a great price. Once I received the confirmation, I realized that the hotel was located approx 20 miles away from where they showed on the map, and I had a reservation for a standard room. I was told by hotel employees that they had contacted Priceline several times regarding the incorrect information, but they had made no effort to change it. So after my family drove nearly an hour out of our way to stay in a room smaller than I had intended, I let customer service know about the incorrect information and requested a refund based on it. After a few communications with different CS reps, they have yet to acknowledge that the information was inaccurate, accept responsibility, compensate me for my inconvenience or correct the info on their site. They are intentionally deceiving their customers. Priceline’s entire purpose is to curate travel information to simplify the process for users. If I have to use other sites and apps to verify that their info is correct before using them, then they are useless to me.
Long time user
by Old Timer 1958 on 2020/06/22 02:42
I have been using Priceline for about 18 years. When I changed my email address I lost about 16 years of my history. Once you learn how to use the app and the difference between naming your own price and taking an express deal it is very easy to use. When your name your own price or using express deal you need to zoom in on the map to the area where you want to stay. I was a little unhappy with my history went away because some hotels would reveal their name in the express deal offering if I had stayed there before. In some cities a hotel will charge a resort fee when they really not a resort. Most of the time this is revealed before you make the final purchase in the express deal option. If you are naming your own price or selecting an express deal I consider the addition of a resort fee to be dishonest and deceptive business practice. Since the introduction of the express deal option I find it harder and harder to get a further discount by naming my own price. I work in the travel industry so I most often use priceline for hotels.
Don’t stand behind their service.
by AmberR89 on 2020/06/29 11:27
I have used Priceline for years and all over the world. I use to be pretty happy with their service and trusted their company and ratings. I recently rented a 3 star hotel in Alabama. The hotel was rundown, the customer service was terrible and the shower in my room didn’t even work. I tried to tell someone at the hotel about the shower but there was no one at the desk. I waited 15 mins. There was only a sign that said they were gone. This is was at 10 am and their check time is 11 am. I called the hotel and Priceline about the situation seeking a refund, since a shower is a basic necessity at a 3 star hotel. The hotel lied and acted like there was no sign, even though the sign was a hard sign with a base, which means they use it all the time. Then they lied and said the shower wasn’t broken. It was a simple shower easy to figure out. It just didn’t work. Then Priceline said if the hotel wouldn’t refund me they wouldn’t. Even though my card is charged by Priceline not the hotel. Basically they are saying we will do nothing to protect our customers or stand by our service. I was saddened that after years of being a loyal customer with no complaints that they could do nothing for me. I don’t know that I can trust Priceline anymore.
DO YOUR RESEARCH FIRST!!!
by beckysue2508 on 2020/11/08 13:33
I’ve used Priceline for at least 10+ years. Mostly for hotel stays and some flights. I have to admit if you don’t read the fine print and understand that your reservation is FINAL and there are NO CHANGES or NO REFUNDS the experience can be frustrating. If you’re the type of person who needs the security of being able to change your reservation, DON’T USE PRICELINE, but if you do your do diligence and research where you are going you can find some awesome deals through Priceline! Just the other day I found a great deal on a hotel with wonderful river views! It was located right on the Rouge River in the state of Oregon, USA. I Googled a couple of different hotels in the area that had popped up on Priceline. I also looked up their exact location on Google maps. In addition to that I read their descriptions and reviews on Priceline AND the hotels own website. Being I was booking the room for a friend’s anniversary gift, I did end up calling the hotel and booking directly through them. They even honored the Priceline deal! If it hadn’t been for Priceline, I would not have ever known about the beautiful RIVERSIDE INN in Grants Pass, Oregon!
Pretty good but room for improvement
by rabbit fox on 2019/04/01 12:00
I have used this app a bit and mostly everything is great. The only problem I have had though was that when you filter for hotels that are pet friendly you shouldn’t get to the hotel and have to beg for them to let you stay. I took my dog on a road trip and the first stop was after 15 hours of driving. We were exhausted and ready to go to bed, but when we got there we had to beg them to let us stay which thankfully they made an exception since I was able to show them where the listing showed them as pet friendly. That was stressful, but I was willing to let it go and call it a fluke until it happened again the next evening on the next hotel stop. Fortunately the lady at the front desk also took pity on us and allowed us to stay, but we have to sneak her in and out to use the bathroom and leave the hotel so the other people who work here won’t know she’s here so again very stressful. Please make sure that if you are assigning a hotel to someone looking for pet friendly that it actually is pet friendly
Long time customer
by Robyn Falconbird on 2020/10/18 11:31
I have been a loyal customer and user of Priceline before there was ever a smart phone or an app and it was really only ‘name your own price.’ The service has always been fantastic and the hotels, cars, and flights we have reserved have been exactly as described and always discounted lower than any price I could find online. I trust the company and app fully that they will stay true to the business model: connect me to unused rooms/seats/cars for less money. Yes, this has restrictions, including no cancellation, but that is the model and when I need to be able to cancel or I have no flexibility in dates or times, I use other traditional services. I have used customer service on several occasions and have always received prompt, friendly, knowledgeable service, although we have been through the growing pains with them becoming a large corporate entity and noted that customer service is not as nimble as they once were. The app is easy to use and works flawlessly.
Horrible Customer Service
by 🤡🎃 on 2018/06/29 08:37
I’ve gotten a great hotel on this app, but every other hotel I’ve gotten has sucked. Don’t do the express deals if you’re going to use the app at all, they’re never what they say they are. Even the guest scores are unreliable because somehow it shows they rated it well when the review they’ve given is something along the lines of “horrible customer service” “my car was broken into” “bed bugs”. When I tried to contact Priceline about a problem with my card, they insisted that the hotel would accept a card with any name on it for incidentals. The card I booked the room with had been stolen and they were saying that I wouldn’t have to show them that card, or even a card with my name on it, just any card, even after telling them that I have seen many reviews in which people were turned away for just accidentally leaving out their middle initial for the reservation, they just repeated that any card would be fine. I then asked if I could be refunded the money I bought the hotel room with so I could put it onto another card I could show the hotel, they copy and pasted the hotels refund and cancellation policy and ended the chat.
Ripped off on hotel bid
by Debrabully on 2019/02/21 16:53
Bid on a 3 star minimum hotel in Orlando, placed a $275 bid and was placed in a Holiday Inn that was seedy, dirty, old and outdated. The room was dirty, body hair in the bathtub, stains throughout the rooms carpet, mold in the shower/tub gout and the hair dryer was broken. I emailed Priceline immediately when we got in the room, they didn&#39;t reply until a few days later. They replied that the hotel gave us free breakfast so that was the compensation accepted for the dissatisfaction for the room. The hotel text me asking if we were happy and I told her we weren&#39;t and explained the problems in the room, she text that she couldn&#39;t refund some of the room charge because we booked through a third party/Priceline so all she could offer is a free meal which we didn&#39;t use because it was a breakfast buffet at TGIF, gross. We spent with tax and fees over $300 for one night in a maybe 1 Star Holiday Inn when we were &#34;guaranteed&#34; a 3 star minimum room before bidding. For that money we could have stayed at a nice Disney resort which was the level we were expecting because of the 3 star minimum we paid for. Customer service was not willing to do anything to make this right so we will never be using Priceline again and will continue to tell everyone we can about how we got ripped off by Priceline.
Easy Interface - Great Prices - Great Customer Service
by IllinoisCountryBoy on 2018/03/11 23:20
I can’t say enough good about PriceLine and the App. I have used the service numerous times, so my review is based on all of these experiences. I alway check other sources for deals and I always find the best deals on PriceLine. I have used it for business and personal vacations. But what made me actually write this review rather then just rate the app, was my recent experience with their customer service. In a rush to get a reservation done while sick and mildly medicated, I accidentally made the reservation for the wrong dates. I needed it for a week later. Once I realized my mistake, I called PriceLine directly from the app. The service rep (wish I could remember his name) was professional and friendly. He contacted the hotel for me and confirmed that they could cancel the reservation for me (it was a special deal that was supposed to be non-refundable). I received the cancellation notice seconds after getting off the phone. PriceLine went the extra mile for me, and that is why I am writing this review and gave them 5 stars. Thanks again PriceLine.
Bad business
by mr.done wrong on 2021/01/05 13:35
So on a Saturday I had a reservation for a rental truck with enterprise through Priceline I had private previously bought the insurance for $91 for the week through Priceline third-party on the second on that Saturday I had to cancel both the insurance and the car I was told it after they receive confirmation that I did not pick up the car they would issue a refund that was on the second here it is the sixth and the refund has not gotten to my bank I called Priceline they told me oh they didn’t cancel that like they did the reservation it’s going to be more days before we can get that money to your bank I told them no I need to talk to a supervisor I need my money now because it came out of my account now they got a supervisor on theLine she wanted to argue with me about the fact that they were not going to give me my money back and I said you need to it’s not my problem it’s your mistake it’s been four days since I was supposed to have it and it was just now caught by me that you did not even refund me the money I will never do business with them again and I hope nobody else will either it’s something like this happens in a time like this is right now what else will they do to the customer horrible bad business practices
Horrible Service, Deceitful practices!
by jvaldivi87 on 2018/07/07 18:55
I bought a first class plane ticket, my credit card was charged and my flight status was booked. A month later (3 days to departure) the airline informa me that Priceline has cancelled my reservation and if I show up at the airport they won’t let me board. Called Priceline 13 times, I kept getting transferred and then their reps would just hang up on me while I waited. Then someone told me it was fixed, but on the return leg of my round trip, the airline tells me I was downgraded from first class to economy and made me pay for my bag. Again called Priceline and had to pay long distance rate and after 14 minutes on the phone the incompetent rep could not help me, I chose to pay for the bag so that I wouldn’t miss my flight because I had to show up for work the next day. Now I am giving Priceline another show, I tried booking a flight twice, the app gave me an error “unable to book but here are other amazing deals.” It didn’t book my trip (my flight does not show up in the My Trips section of the app) however I have two $1,200 charges on my credit card. Now I have to waste another 3 hours of being transferred with a dozen Priceline reps until someone is able to help me.
Former Green Beret, 3 Tours Vietnam
by fuqaho on 2019/06/20 04:28
I booked my flight accidentally hitting the book flight key and then realized it was for the wrong month. Contacted Priceline and they were happy to assist me in calling both Frontier and Spirit Airlines and cancelling both round trip tickets while I was on hold. I was sweating it out but they came through for me cancelling both non-refundable tickets. I book through Priceline all the time and get the greatest deals after searching for a couple of days for flights that fit not only my budget, but also the times I want to go, plus non-stop. Furthermore, I just booked a full size vehicle through the express deal for the price of a compact. I checked out all other sites before and Priceline is the most reasonably priced, courteous customer care professionals, and most helpful of all the other sites. If you do go through Priceline, and listen to me, you’ll save time &amp; money! “I can assure you, you won’t be disappointed!”
Functional app but customer support behind the app is bad
by fairbankstraveler on 2021/04/16 17:30
The app has always worked fine for me, prices are consistently the best and the areas serviced are really good. Being that this is what Priceline advertises as their specialty, I believe this should be expected. However, the customer support behind the app is terrible. I made a reservation but a few hours after I made the reservation, my wife decided to make a change to our itinerary. I got back on the app, selected cancel and canceled the trip. It was well within Priceline&#39;s advertised 24 hour free cancellation period. I rebooked my trip with the changes my wife wanted. Keep in mind I did not get an immediate refund for the cancellation I made. I didn&#39;t expect to get an immediate refund but I did expect to get one at some point. 20 days after I made the cancellation I called Priceline and after waiting on hold for more than 2 hours, I was told that they would NOT honor their own policy and I would not be receiving a refund. Granted I cannot afford to be out the $2,300 dollars I spent so I will have to pursue this issue further. It&#39;s really unfortunate as I have booked over 100 different accommodations through Priceline.
Don’t use Priceline! They are a fraud!
by everydaytraveler on 2019/06/26 16:41
I was using the app and it has a glitch. I selected the correct days at a hotel that I was already staying at. We wanted to extend the stay one extra day. I went through the process and selected the same hotel. Everything processed and a confirmation was sent. When I reviewed the confirmation it had the wrong date. The date booked was the same day that I was booking it instead of the next day. Also, I was booking this at 8 pm at the hotel. I called customer support instantly. They said they have to talk to the revenue manager at the hotel. Then I talked to the hotel and they said good luck Priceline screws everyone over period. I spent that evening and the entire next day trying to get it fixed. After hours and hours of frustration and talking to customer service that can barely speak English they said TOO BAD! Hmmm. So they are telling me because there is a glitch on their end that it is my problem. They said it was my fault because I used their website. This is unacceptable. After read all of the negative reviews I wish I read before use long this incompetent service that will rip you off. It was total BS! Do not use this app or website!
Policy more important than customer wellbeing
by SstJohn86 on 2021/02/20 01:29
When I chose the Pricebreaker deal, the displayed hotel was a Comfort Inn on Hospitality. I already hated the area but am familiar enough to navigate my way around the worst parts of the block. When they sent the confirmation, it showed a Best Western on ninth St in Colton, CA. I grew up there and know the area like the back of my hand— it is not safe. Colton has a crime rate above 333%. In 2020 alone there were 370 cases of grand theft auto, 10 reported rapes, 6 homicides, 837 counts of larceny... the list goes on. They refuse to so much as move my reservation in spite of the statistics shared, and in spite of my pleading to just change it. They gave me a scripted speech that basically said “too bad, so sad... blah blah blah policy.” They will not deviate from the script. I asked them what would happen if I said I had COVID, I learned even COVID won’t trump the policy. Even shadier is the lack of contact information for corporate headquarters. There is no one to speak to beyond a call center supervisor. I have disputed the charge, and will never use Priceline again. I have also submitted my complaint to the BBB and will continue to do so with each interaction. The reps are kind but their hands are tied, I understand that but this is not Best Practice.
Express Deal Disaster/Avis ATL
by JJay80 on 2020/06/08 10:20
Very bad experience with renting a car through the “express deal” which wasn’t express at all! The system selected Avis as the provider and it was a complete and utter inconvenience! The line was 2 miles long! I had an appointment to make of which I flew in from NYC for. I called Priceline and asked if I could cancel the reservation and book another one through them with another rental provider. I explained my situation and how important it was and they said that they could NOT cancel it because the deal I chose had no cancellation. So basically, it was either stay in line and miss my appointment, or go to another counter and take the loss with the express deal that I could not cancel. Let’s just say that I made my appointment and loss almost 60 bucks. That was my 2nd experience with Avis and they both were absolutely horrible. Not only do they pick your car for you, but they are slower than time itself. I NEVER want to see that counter again. Priceline was very unreasonable in this situation being that I only wanted to cancel...only to rebook through them. Instead they just took my money and said “your loss”. Not cool at all.
The best service EVER !!!
by awfuladvertisement on 2019/06/20 22:34
So I tried to book with Kayak , I tried to book my flight with TripAdvisor, and a couple others. Those two gave me the biggest runaround. TripAdvisor especially. They called me after I tried to book and said there wasn’t any flights at that price but could put me on a spirit air flight for the same price. Now I’m an American Airlines guy myself , or if flying over seas like this time , I will fly Japan Airlines or Korean Air. I said no thank you , stick that spirit air and I hung up. One last try , just one last try. I downloaded Priceline App and booked my flight in under ten minutes with no hassles and the price was like a hundred dollars cheaper. Same schedule and same airlines from TripAdvisor. Oh yeah and the guy from TripAdvisor told me in order to fly American Airlines it would cost over twelve hundred dollars. Nope , it was around a hundred dollars cheaper. Priceline flights ... Best Service EVER !!! Thank you Priceline. My flight to the Philippines is all because of you.
Flights -5; Hotels- 4 and Car Rentals - 1; CS- 1 in Car Rental Issues
by Ladyjktn on 2017/12/13 14:47
I use often. Majority of the hotels have been great. Flights have been great! Car rentals have been several issues! In July 2017 car rental issue, I booked a car for Atlanta to pick up after my flight. The car rental place double booked cars out &amp; there was no car... was on the phone with Priceline for over 3 hours of them trying to locate a rental car, why so long you ask - they kept putting me on hold for over 45 minutes at a time then switch me to different CS people. I was supposed to have been at my destination at 10:00pm and finally out of airport rentals at 10:30pm they placed in a 5x’s the amount I had originally booked a car for! They never reimbursed as they promised! I had a 3 hour drive to my destination, NO Priceline CS failed hugely! In May 2017, car rental issues in McAlester, OK. Car Rental issues in August 2016 in McAlester, OK. I don’t advise renting a car from Priceline.
Some Bugs to Fix
by Spopish on 2018/03/10 18:51
Their customer service is less than helpful. -I booked a hotel using the Name Your Price feature in the app for what I thought was the following night because we were driving home from our trip the next day. It charges your card right away, so I assumed everything was alright. After hours of driving we got to our hotel (that I thought I booked for that night) and the less-than-friendly front desk attendant said our reservation was for the previous night. I double-checked my app, and sure enough, it was booked for the previous night. I was sure I entered the correct dates when I booked. I think there was a glitch in their app. When I called Priceline to see about a refund, they were sympathetic and said they thought it was funny that the app let me book the room after midnight. When the customer rep tried to call the hotel, the hotel wouldn’t answer. Priceline wouldn’t give me even a partial refund. How often does this happen? How much money is this company making off their app glitches? I wouldn’t use this app. I guess the old adage of talking to a person is best in this situation and I think that’s what I’ll be doing in the future.
I can’t believe it
by vanecars on 2020/10/20 00:58
I have used Priceline for many years to book any travel related accommodations. I have booked hotels stays, and air travel; never had an issue. Earlier this year before COVID-19 ruined our lives I had booked 2 plane tickets and now I will not be using them because I cannot travel and I have lost my job so I really need my full refund back and they just keep telling me due to airline policy they can only offer me a travel credit. Sadly I need bills to pay and I cannot pay them with travel credit! I have been trying to get a refund on this for over a month and nothing. I get toss around like a ping pong ball, call here call there let me transfer you. I understand that in “normal” times a credit is fine but we are in a world pandemic you would think they would be more helpful. So sad that after using Priceline for over 5 plus years I will never use them again.
Estafa! Robo! FRAUD
by Estafada con ticket aereo on 2018/10/01 19:28
Compre un pasaje a través de Priceline y antes de comprarlo decía: Chequear políticas de equipaje. El cual leí cuidadosamente y decía que incluida la 1era maleta de 23 kgs. Compre el pasaje y luego al llegar al aeropuerto la aerolínea me dice que el equipaje no está incluido. Tuve que pagar 150$ adicionales por la maleta y están contando lo mismo para el retorno. Llamo para Priceline y ellos dicen que ellos no se hacen responsable. Por eso me título que es una ESTAFA es un robo publicar una información para que te compren el pasaje y que luego no sea verdadera. Además el centro de servicio de este lugar es terrible no saben dan respuesta. Nunca me había sentido estafada y robada como lo ha hecho Priceline. ———— I bought a ticket through Priceline and before buying it said: Check luggage policies. Which I read carefully and said that included the 1st baggage of 23 kgs. I Bought the ticket and then upon arrival at the airport the airline tells me that luggage is not included. I had to pay an additional $ 150 for the suitcase and they are counting the same for the return. I call for Priceline and they say they are not responsible. That&#39;s why I&#39;m calling it a Fraud and is a theft to publish an information so that they buy you the ticket and then it&#39;s not true. Also the service center of this place is terrible they do not know how to respond. I had never felt cheated and robbed like Priceline has.
Don’t waste your money or stress, this company is bogus.
by J Rocko on 2019/04/01 11:20
I booked several times through them, and twice now they have failed to complete my reservations, I just had to pay twice at the same hotel, luckily the front desk ladies were nice enough to match the price, Priceline constantly gave me the run around after wasting an hour and a half, I finally just said enough, I’ll let my bank deal with you jokers, not worth the time or effort, if you find a good deal online 9 times out of 10, show the hotel they will match it or come close. Delete this app. To the developer who responded... It wasn’t a rejection, your systems failed to correctly place me even after I paid, front desk said there was a woman waiting in her car all night because of the same issue, take better care of people that’s all I can say pal, I don’t use fakebook or any social media, so I will respectfully decline...on a side note, when I disputed the charge through my bank(since your people gave me the run around) my claims department said they get more disputes from Priceline than she has ever seen, so I’m sure you are well aware of your shortcomings, I have nothing left to say on the matter, good day.
WARNING! Absolute horrible Customer Service!! Do NOT use them!
by Kooshballgirl on 2020/12/17 14:10
WARNING! I never take much time to write a lengthy review but after having to deal with this shady company and everything they’ve put me through.. I am NOT happy! I had to cancel my Hawaii Vacation due to the pandemic. I cancelled with enough time. While I finally got through to someone to help me and reimburse me for hotel and car, NO ONE could seem to offer any information regarding the airline fare. Representative after representative continued to transfer me, leave me on hold for over an hour to later just hang up my calls, it has been a total nightmare dealing with them. After pleading, to get some sort or resolution the airline kindly insured me that as apologetic as they were they could NOT reimburse me or give me flight credit because I purchased my flight through a third party and they stated that Priceline should not be giving me the run around rather than trying to make things right... I will NEVER use Priceline again to book a vacation And I am insuring that I let everyone know especially on the travel pages in order to avoid such a headache!! Priceline you need to make this right!!!!
App woes
by Low Shoulder on 2019/07/06 14:13
Chose to use PL due to name recognition although other discount sites were priced about the same. Round trip Delta to destination Spirit from destination. The app failed to reserve our seats on delta and we assigned the last four seats on the back row. While in route the app does not indicate boarding gate, but emails changes which for this trip changed twice. Atlanta airport is spread out, and we just happened to check departures and noticed 30 minutes before boarding that our gate had moved from A19 to F9. No email from PL...... until we were boarding. Day before returning we received an email to check in on Spirit Air tried several times to check in, but never received confirmation. While checking in we noticed that if you wait until your flight Spirit will charge extra for checked luggage which is $40 per bag(x3), then we were charged $16 per seat (x 4). As of two hours after “checking in” still had not received our boarding passes and seat confirmations. Flying Delta, Southwest or United would have cost about the same plus the apps for delta and United seem to work very welll. Do not trust the PL app if you do not fly regularly.
Getting better
by Nowimready2 on 2017/09/04 10:13
I&#39;ve been using Priceline for 15 years. Express Deals are a great way to get into a moderate to fairly high end hotel for great prices! I had 1 issue a few months ago. I had driven with moving truck to move my daughter into her apartment. I was focused on moving her and didn&#39;t make hotel reservation for me. Finally, at 11:50 pm, I&#39;m making reservation from my phone. By the time all was confirmed, it was after midnight and the reservation had automatically changed from the Friday night I existed in to Saturday night with no way to change it back. Done deal. I was exhausted from moving all day. I spent an hour and a half on the phone to the Philippines finally getting refunded but no place to stay Friday night. That sucked, but the hotel front desk gal (who got a raving review) offered me a blanket and pillow to stay on a couch in the lobby!! Beware scheduling a reservation around the midnight hour!
Worst app ever and hasn’t changed in years....
by sunpaw17 on 2019/08/16 00:32
Whenever you have stayed at a hotel, the app gives you deals to stay again and again, but it doesn’t let you do anything but accept whatever room they may have available for that deal and not any other room! “Room is guaranteed to accommodate 2 adults”. Ummm? So what about families? And WHY CAN’T I BOOK A DIFFERENT ROOM?! If you select the ‘choose’ button it takes you straight to a check out screen... great... I want to pick my room!! I need it to fit 5 and a lot of rooms don’t do that. I’m not just going to book. So I have to go to your website or better yet... NOT YOU. To book the room I want. Been like this for years... no one else complained?! I doubt it. Now your app is deleted, thank you for wasting my time yet again. Like the last time I paid for a whirlpool sweet and you just told the hotel I paid for a king and had to pay the hotel more money when I got there for it when I already paid you an extra fee over the regular king room for it. Sounds like it not uncommon and you are another apathetic business out there just waiting to scam others out of their money.
Nightmare
by stan_butt on 2019/07/20 15:20
Oh if I could only give this app zero stars. I had a terrible experience attempting to book my honeymoon, of all things, through the Priceline app. I was told time and time again the flight I chose was unavailable and sent back to choose another flight, when in actuality Priceline was attempting to charge my credit card. I received no confirmations, no emails telling me there was a problem, and I never even reached the final step of booking. It wasn’t until my credit card company contacted me that I was notified of any attempted card activity. Priceline customer service insisted that the generic error for the app is “flight unavailable, choose another.” That alert was completely false in my case. I was assured all of the attempted charges would be wiped clean, but Priceline customer service said they could send no kind of email to confirm this information. I am incredibly disappointed and sad, because what should have been a joyous celebration booking a trip turned into a catastrophe. I have emailed Priceline once again to explain the entire situation and hopefully prevent this from happening to anyone else in the future.
Am in a Love/Hate relationship with Priceline
by KPI/CIB on 2019/07/13 14:09
I have been a loyal Priceline user for well over 10 years. I probably book from 50 - 75 rooms per year and every time I book, I fear that something about my trip might change. Priceline is super inflexible. Actually, they are kind of Bi-polar with a heavy bent toward inflexibility. On a rare occasion, I have been able to reschedule a room, or cancel a trip that has been changed, but for the most part, if something changes about your trip, just plan on no refund, no changes. It’s kind of like playing Russian roulette, but with four bullets in the gun. The other thing is that their prices used to beat anyone on the internet, and the bidding process worked wonderfully to get the best rate available. Recently, not so much. Prices are pretty much in line with almost every other company out there. So, if you like gambling with your money or if you are 100% sure nothing will change about your trip, then I would still use Priceline. But if there is even a small chance something might change, I would recommend someone else.
Very misleading
by Promeg on 2018/02/13 13:04
Priceline used to be a great place to get great deals until recently. The Express Deals they offer seem to be a decent deal until you select one. First off, the hotels that they say are comparable to the one you’ll be getting are actually nothing like the one you receive. I booked a 3 Star express deal that they said would be comparable to a Marriot, Hilton or Hyatt and instead got a motel that I wouldn’t even rate over 2 stars. In addition to that, when I checked in, I was told I must pay an additional $34. Priceline had informed me at the bottom of the booking conditions in tiny print that there would in fact be a mandatory fee I would have to pay. My problem with this is why did they have to put it all the way at the bottom like they were hiding it and not put it some where people could actually see it right away so you know the true cost of what your paying for. When looking at reviews for this hotel, no one had anything nice to say about it except that it was close to Universal. How it’s a 3 Star hotel is mystery to me. When calling customer service, they were unhelpful and made me even angrier.
Long time Priceline user
by Iceman079907 on 2019/04/25 11:41
I have been using Priceline and services similar since their inception. I am very grateful for the ease of use, the deals offered, and the constant improvements made. No, everything doesn’t always go the way I expect it should go but it always works out. Being a life long businessman and entrepreneur I can appreciate how much time, effort, and ingenuity go into the operations and service. I am also very appreciative of the helpful and patient customer service agents when things don’t go as planned, I could not do your job! For the people who post bad reviews for Priceline and other services like them, it might be worth lowering your expectations and look for the positive aspects of these tools and other conveniences available in our world. You might just start enjoying your life. Problems and complaints are always self generated.
I’m supposed to be a platinum member yet I get the worst prices!!!!
by mcneilang on 2021/04/01 17:46
I am a loyal customer to Priceline I’m a platinum member and prices for the hotel I have been staying at have been decent but every couple weeks it goes way up and my boyfriend who is not a platinum member but a new member to Priceline gets on his app and he has better prices than I do!! Like what the heck!! I’m suppped to be getting the best prices and discounts it makes absolutely no sense that I am getting prices that are higher and it also doesn’t make sense that every couple weeks the price for the hotel goes way up like 25$+ up from what I should be paying especially because I am a platinum member!! What’s the point of gold or platinum or whatever if there is absolutely no difference and sometimes the other lower tiers get better pricing that should not be happening!! They should be treating their platinum loyal customers way better!! It’s just disrespectful like a spit in your face really! Please address this issue because that is not cool!
No Protection Against Bedbugs!!
by kridten on 2018/06/17 03:33
My husband and I booked a hotel through Priceline so that we could attend my nephews graduation. When we arrived to the hotel, we found bedbugs on our room(some alive/ some dead). We notified the hotel staff and they refused to refund our money because we booked through Priceline. When I was waiting in the parking lot, another woman approached me and let me know that she had just found live bedbugs in her room and advised me not to stay. We knew it was not an isolated event. So, we called Priceline. They informed us that because the hotel management denied that they had bedbugs and they were not there to check that they could not refund our money ( it was a multi-night stay) I asked if they had any customer protections within their contact for live infestations and they said that they could not refund our money because the management denied the problem. We travel frequently (my husband is a pilot) and we will never use Priceline again. Thankfully, we found another hotel (not through Priceline) and they gave us a discount for our troubles. Priceline works for the hotels - not for the customers!!!
Horrible Scam Artists
by Good Bye Priceline on 2018/11/08 16:38
I have been a long time customer purchasing flights cars and hotels. I have always purchased the Trip cancellation insurance. Never needed it until today. Don’t do it folks it is a scam. The one time I finally need to change a flight and Priceline could not and would not help in any way. They sounded as if they were literally reading off a response card. I called several times hoping to get a customer service agent that would listen to the issue and try to help. Luckily I had insurance right??? One would think but wrong again. The only time the trip cancellation covers you is if you are on your death bed and in the hospital and even then you have to call them ASP in order to be covered. Very misleading. Don’t waste your money buy the better ticket if you think for a second you might have to make a change. Better yet purchase from the airline directly. Priceline told me yesterday they can’t help me they are only the middleman. Well time to cut out the middleman. Priceline you have lost a very good customer that purchases 10-20 flights a year, Hotels and rental cars.
Best hotel app
by Mark Napier on 2020/07/01 16:04
By far I love this app over the competitors I find that Priceline always has the better prices on hotels and the more you use it the better the prices and they have other features that lower your nightly rate by letting them pick the hotel but if you use it enough when using that feature you know what hotel your gonna get already because it’s usually the same one probably the only thing I dislike is when they say it will be one out of the four or five hotels we just listed and it’s always at least in my case always the same hotel no matter how many times I use the pick for me feature it’s never one of the higher end hotels at least in my experience but on the other hand I always know what I’m getting it isn’t a guessing game either lol so over all I love the app
Always “too late”
by powerpop25 on 2019/11/22 14:42
Lots of great deals advertised - but they don’t exist. There are some properties advertised that have been demolished. I clicked on them and they say “sold out” and I kept consistently getting that message regarding particular properties, no matter when or how far in advance I’d try to book. I tried to contact them, the numbers are out if service. When I finally booked with a different property (using a different service than Priceline - that frustrates me with their “sold out” and “too late” garbage) the other property told me those advertised on Priceline were no longer in business (for over a year and a half), and one was torn down and doesn’t exist! Another fakery: “let us choose and you’ll get a great deal.” LOL I entered various dates for up to two years. Nothing. If you don’t have it or can’t do it, DON’T ADVERTISE IT. The app does nothing, and is worthless. The one booking I made with Priceline I canceled. Why? Because they required payment up front (not problem) but I found a better deal that DID NOT require payment until the day before the stay. Priceline is a zero.
NEVER USE PRICELINE
by michele ford on 2020/05/27 06:47
They don’t even deserve the 1 star that I had to give to write the review. I had been using them for a month straight every night until 1 night I had made my reservation close to midnight right before I got there. It somehow got switched to the following day and they wouldn’t check me in until 3 pm. 15 hours later!! I had used all the money I had left on that reservation. So I guess they expected me to sit there and stare at the empty motel and room that I had already paid for until 3pm. A few weeks ago a hotel cancelled my reservation last minute and they were able to switch me to another hotel but fixing the date a few hours was out of the question. Finally after a round with the 3rd representative they gave me “Great news!” They decided to overlook the cancellation policy and give me a full refund that I should see in 7-10 business days. Yay me! I get to sleep a night In my car in the hotel parking lot! *BAD BUSINESS* They lost a customer that spent at least $60 a day for the last month and a half and ANYONE AND EVERYONE that I come into contact with.
Not what was advertised
by Yomyname on 2020/01/07 01:58
I booked a hotel for seven days and I expected a hotel that was four stars with very good reviews but it when I arrived I was very disappointed. When I first entered the front desk was not welcoming at all. Then when I entered my room, it was not a room that is four-star worthy. It was very old-fashioned and seemed like a hospital. The bathroom didn’t even have a hood. The air conditioner was also very old. I assumed that all the hotels were like this around the beach since it was supposed to be a four star hotel, but my friend booked another hotel that was 3.5 stars and the hotel was completely different and of better quality than the one I stayed at and it was at a better price. I would also say that $80 would be too much for a night. Their room also had a beautiful view while mine didn’t have one. Their room was so much better and I’m absolutely disappointed as I trusted this app very much. I’m never going to use this app/website to book another trip from this app again and I was tricked into buying a hotel that was not accurately rated.
Not the best deal/ will give you the deals that will ruin your vacation
by criscanbar on 2019/11/25 22:14
Second time i use this app &amp; the last one. People!, this website offer you deals that once you sign up for them/ paid for them, the extra fees become a ripoff. A good example of this are the their alliance with FOX RENTAL CAR. This car rental company is a complete RIPOFF!!!!! Please do yourself a favor, and DO NOT rent a car with this company. You might think that you might be able to get a ‘’deal’’ through Priceline; however once you are in the counter, you won’t only have to wait in line for over 1 hour; they will also force you to add one insurance and hidden fees will come off , that you won&#39;t see until after you return the car. At the end of the day, you would end up paying 3-4 times more of what you were initially paying. Customer service is ok, people in the San Francisco airport location are rude to the point that they make you feel that they are doing you a favor. FOX RENTAL CAR= will ruin you vacation. Priceline and FOX rental car= conspiracy against them customer with fake deals
Terrible!
by mcky12 on 2019/09/12 16:10
So I used toLove Priceline I use them to stay for two weeks in Atlanta had great service and great hotels everything was fantastic until I saw there was a charge on my card for a hotel in a whole different state so of course I called the hotel said there was nothing they could do had to call Priceline call Priceline customer care stayed on the phone with them for about 10 minutes arguing about the fact that I was having to pay for a hotel I didn’t even book and the woman kept saying she understood all she could do was send me an itinerary but couldn’t refund me my money or cancel the reservation when I kept telling her I did not book a reservation in a whole different state all she kept saying was I understand understand but obviously she didn’t because I’m somehow expecting to pay for a whole weekend in a whole different state that I didn’t even book so I just have to pay for a hotel I’m not saying and please tell me how that makes sense? So upset that this happened because I really liked Priceline but now obviously I can’t trust this company.
Don’t use this App - it will take your money.
by Master Lord202Boss on 2019/12/06 02:04
Booked a hotel quickly due to a deal I wanted. Realizes they allow pet (which I am very allergic even after a someone pet is long gone.) so I immediately tried to cancel that reservation and booked another flash deal for a pet free hotel. I couldn’t cancel via the app. I tried calling, they told me they would cancel and refund if they hotel was ok, I called the hotel, THEY SAID OK. I called Priceline back, they call the hotel and return to the call with me saying no they can’t cancel. Hotel says Priceline controls all reservations. Even though they could see the reservations were created back to back, they said no. The other scam is once you look at all the options you like and select a hotel, YOU CAN NOT MAKE A FINAL REVIEW OF ITEM:PURCHASE before you confirm like you do in online shopping. YOU CANNOT! GET A REFUND FOR TAP OF WRONG BUTTON 1 SECOND AFTER YOU PURCHASE NOR CHANGE TO A DIFFERENT DAY, NOR GET A CREDIT. Their customer service &amp; supervisor have been trained to say no regardless of facts or issue. If you confirm a reservation, your money is gone no matter what.
Awful Customer Service
by Ryan Mack the cheap guy on 2019/01/26 01:40
Booked a hotel for Wednesday and another room for Thursday. My flight was cancelled Wednesday morning. I cancelled my rooms right away ON WEDNESDAY. They didn’t call to cancel until THURSDAY even though I called the hotel personally and got them to give the okay to cancel the room on Wednesday, but Priceline needed to make the call themselves...not me. I used that God awful chat system to give them the name of the account rep at the hotel on Wednesday, but again...they waited a day to call on my behalf...the hotel didn’t cancel my reservation...why would they? Priceline admitted it was messed up and they should have called that day, even though i did their job for them, but all they could do was just apologize while I ate the $100 for the room...oh...they did offer a 5% discount on my next booking. The customer service reps also didn’t really speak English well and I kept repeating myself. After over 5 hours on line and the phone all I have is a bunch of “sorry” statements, frustration, and $100 less in my pocket. They could care less about customer service.
Great app could use a little tweak.
by What names aren't taken? on 2018/08/11 15:45
I book the same hotel off the app every week. Every week I type in the location I want. Every time it shows hotels downtown Dallas when they are 3 times the price and require a $20 Uber ride. I ask for specifics in the filter ‘distance from location’ and the first time I booked, a hotel downtown popped up I thought great and booked it. Only to find out it was not close and did not provide an airport shuttle as promised. I know first world problems, but I now know I have to scroll thru to find the hotel I want. I wish when I put in the neighborhood ‘area’ it would put that area first. And the filter does not really work because you say distance closest to and it puts you 10-15 miles away I guess those hotels must pay a premium to pop up on the top. Just a warning if you are not familiar with the area check the map, the filter does not work.
Only a fool doesn’t use this app!
by Smith35387 on 2019/05/18 18:04
My wife and I travel quite a bit, particularly to Florida where our daughter attended college and just recently just graduated. She now lives there. We also travel overseas. Wherever we go, I would not even consider not booking though Priceline. After using other apps and even using points accumulated though the hotels themselves you will never save as much money as you do with Priceline. We are very particular where we stay and if you read the reviews of the hotels and weed though as many reviews of each hotel you can, (there’s always someone who has a gripe with something) pick one. I almost always pick their special deals as long as there is 4 stars and the reviews are mostly positive. Have been super happy with this approach! Give it a try, you won’t be sorry!
Priceline is horrible
by hdmkom on 2019/04/05 22:24
This is by far by far the worst company I’ve ever dealt with online I asked for Google to give me alive customer service number they turn you over to a robot the same robot with the same voice I put in my name phone number email I totally registered and signed then I put everything I needed for a vacation the city I’m leaving from the city I’m going to how many days how many people age the ages of the people I put in I need our hotel and flights three different times I put it in very carefully and I pressed find it for me and they just sent me back the same page that I had never filled and over and over again and when I leftA written message that I was actually talking to a human being she didn’t understand anything I said didn’t register in my email or phone number which I had signed in with and said hello to RICHARD it had recognized me yet I’m trying here for 45 minutes to get a price on the flight and nothing works and there is no real human being to talk to goodbye Priceline you lost a customer before you even got one
Rating Trends
292,340,301,298,396,385,276,301,389,373,393,421,437,0,590,358,380,392,464,428,378,312,406,418,457,482,513,457,352,390,378,386,459,475,382,338,402,394,446,466,521,467,462,436,459,488,683,536,516,420,498,499,554,580,636,555,535,563,650,706,676,612,541,494,536,545,555,605,573,475,507,532,580,590,694,602,462,471,564,566,573,567,554,533,525,504,522,532,609,614
All Versions
4.0
610,525 total
 5
514,421
 4
59,430
 3
16,327
 2
5,958
 1
14,389
Current Version (20.8)
5.0
518,224 total
 5
450,268
 4
48,287
 3
10,833
 2
2,401
 1
6,435
Version History
More...
Keyword Volume Hits KEI Rank
rental
15.70
44
1
hotel
21.61
32
2
flights
17.42
8
rental cars
39.23
6
hotels
14.13
5
rental car sites
0.00
4
rent my car
41.83
4
priceline app
642
1
rentalcars com
0.00
1
price
0.00
1
1
priceline
871
1
priceline negotiator
0.00
priceline com
0.00
rental car discounts
0.00