appicon

Priceline Hotel & Travel Deals

, Free, Add to My Apps | Access data API
Screenshots
Keyword Volume Hits KEI Rank
rental car sites
0.00
67
rental
13.73
17
flights
17.51
11
rental cars
39.23
9
1
rent my car
41.83
6
hotel
24.66
5
hotels
13.60
4
rentalcars com
0.00
2
price
0.00
2
priceline
889
1
priceline app
642
1
Search Visibility
App name
priceline hotel & Travel Deals
Description
Get exclusive app-only hotel deals, amazing discounts on flights and rental cars, and the best trip planning on-the-go. Download the priceline.com app and join millions of happy travelers who book great deals with us every day. Rated by Travel + Leisure as a Best App for Travelers! Our app makes people happy: • Book exclusive hotel deals found only on the app. • Travel deals everywhere you look - low-priced hotels, cheap rental cars and discounted flights. • You’ll save up to 60% off with Express Deals® and even more with Name Your Own price®. Seriously. • Personalized, relevant hotel recommendations. We have the travel deals that matter to you. • As you search more, we uncover even more deals just for you. • Super-quick travel booking, especially when you’re signed in! We do fast well. Our app saves you time: • Did we mention the super-quick travel booking? • Easily access and make changes to your trip wherever you are with our My Trips feature. • Get all of your reservation and travel info right on your phone, even if you booked on your computer. Like magic. • Search by city, address or point of interest to book the most conveniently located hotels and rental cars. • If you have an Apple Watch, view your upcoming trips and book nearby last-minute hotels just like that. Our app takes you there: • Anywhere you want to go, and it goes there with you. But it never complains. • Across the globe with super deals on thousands of domestic and international flights across the globe. Pace yourself. • On the road with rental car deals on 22 brands in 28,000+ locations. That's how we roll. • To wonderful rooms in 800,000+ hotels worldwide. That’s a lot of little shampoo bottles. Our app has your back. And it’s watching your wallet, too. priceline is part of Booking Holdings, which includes leading online travel brands such as Booking.com, Agoda, Kayak & OpenTable.
Great site to plan better for trip.
by mohan pa on 2019/02/16 14:45
Great site to plan better for trip.
Terrible customer service!!!
by Isavelives1234567890 on 2019/02/16 14:44
Booked online on app at a hotel for $136. Found out they changed it to $118. Called to get the price change and because it’s on their own website they won’t change it. Also, told them I wasn’t getting the coupon for 10% off express deals for every night say that I booked. They said I wasn’t signed in. Ummmm, it says “sign out” at the bottom of the app!!! I’ve booked 5 hotel stays within the last 2 months! I get emails already but only sales pitches and never coupons!! I HAVE BADGES!! Do yourself a favor and go online somewhere else. They obviously do not back their company up.
Hands down Best Deals on Hotels
by Neel_Pat on 2019/02/16 03:39
Priceline smokes every one when it comes to hotel deals.
Badges?
by Becaru on 2019/02/16 01:00
Priceline can take their badges and shove them as far as I’m concerned. This company does absolutely NOTHING to inspire loyalty.
Hotel reservation
by DDpanamacity on 2019/02/16 00:04
I booked a hotel sent a confirmation we got to the hotel the confirmation never arrived. Booked another hotel got to that hotel and the hotel was full and there were no rooms but per Priceline there was a room. I won’t be using priceline again
Great flight
by Silver 1959 on 2019/02/15 21:11
The flight was comfortable the price was right this day was great and very helpful and I would do it again thank you American Airlines in priceline
Quick Response
by Rebbafish25 on 2019/02/15 13:58
I like to pick my stars and area and have it find me a hotel!!! Never disappointed, always get a low price for a high quality room!!
Deceitful, don’t do it!!
by california_Steve on 2019/02/15 09:29
So here was the problem: I am an orbitz customer (yay Orbitz!!👏🏻👏🏻👏🏻) who hasnt used priceline for a long time. I wanted to stay at the new Wyndham in Yangon. I wanted their breakfast and a king sized bed. I found a good refundable king size superior room with breakfast included offer on priceline.com and not on orbitz, so I figure I should give them a try. I book and pay. Never receive a reservation confirmation email. I have to search a lot to find my reservation, but eventually it gets added to my app. I didn’t think to look back and make sure they actually included the free breakfast shown on the room selection in the reservation. I get to the hotel and they give me two double beds with no breakfast telling me I am an Agoda customer. Breakfast is $23 per person per day. There are two of us for four nights so almost $200 more for breakfast! I reach out and they inform me that Agoda did the booking and refuse to help me. They just refer me to Agoda. Agoda just calls the hotel and basically tells me I am out of luck. To add salt to the wound they are now offering the room at half of what I paid, again supposedly with breakfast! Agoda says that even though my reservation had free cancellation now that I’ve checked in I will have to pay the $550++ I paid if I cancel. This is unfair. It’s not what I wanted.
Do not use this app
by cosbor11 on 2019/02/14 19:10
Save yourself the grief. When you book a hotel in a certain geo-fence, they make it seem like you will get a nice hotel for a good price. It will ALWAYS be the worst hotel in that given area. They advertise it as one of these hotels: Hilton, Omnia, Kimpton, etc.. I ended up getting The AT&T Conference Center for much over market value + $112 in fees Do not play Russian Roulette with these scam artist. You will lose and the customer support will just keep saying the words, “the contract”
Topped rated ⭐️⭐️⭐️⭐️⭐️
by T-Rican on 2019/02/14 06:01
I definitely give Priceline 5 starts. The deals I find here are amazing compared to any other websites I’ve tried. Catch the great deals when you can because they go fast.
Good app, but fix the darn C card problem
by Hemabh on 2019/02/14 05:24
App is good accept, it won’t accept the credit card, bc the address line is ridiculously designed. Please fix it so frustrating. Keep it simple so it won’t show an error every time you try to add a new card. Otherwise good app.
THE BEST !!!!
by jass631 on 2019/02/14 05:16
Best hotels for cheap
Great deals
by philip one l on 2019/02/13 21:31
Love hidden rates You know if you use the site the hotels you want Add this to spot hero Best of both worlds Another great deal Hotel offer $140 with tax Priceline $95 with tax Pays for dinner
Great
by Clif47 on 2019/02/13 16:03
It’s great !
Worst ever
by tiredofscammers! on 2019/02/13 06:08
Booked a room for my brother who was traveling and had no money - the hotel turned him away when he arrived. I was in a different time zone in the middle of the night and had no way to send him money and I lost the hotel reservation I paid for and the hotel and Priceline refused to refund my money! Scammers! Getting rich off of people down on their luck! I pray God repays their evil and their hotel gets shutdown and they lose all profits. I’m tired of the low man getting stuck with the system cheating people! Never again! The rules that they say are posted on the sight are not in plain view and the rules aren’t even listed. They say you have to call the hotel to get the rules. It was a last minute booking. I lost the money and had to scramble in the middle of the night to find a place that would take my card over the phone.
Amazing
by Dlover1112 on 2019/02/12 20:17
Always lower prices! Easy to use and has every hotel!
Priceline
by Dee Dee 100 on 2019/02/12 19:25
Need to go to brother-law funeral and got a great price. Thank you.
Best On The Go Get Way To Find The Cheapest Deal!
by Ding fong on 2019/02/12 15:06
I travel a lot for work and I always use Priceline if I need to get a room. I watch my close associates struggle with finding a room and then the prices are always way higher. I open up my phone, type in the town and boom within 2 minutes I can find the perfect deal. The express deals 9/10 are better hotels than I would generally buy and are generally at I price I wouldn’t normally pay for a hotel...because they are just that cheap! Once I got a 4 star suite 10th floor for only $54! If you have a problem their support center is very good at making sure you’re happy. All around this is a must have service for anyone traveling who wants to save all the cash they can! In one year I saved $2,500 on express deals.
Horrible
by Matrix888111 on 2019/02/12 04:49
Do not use this app at all that trick users by requests Cars ,hotels ,flights they show you good deals but you will get very bad deal when you call them they sad sorry we can’t do anything for you . That’s very sick disgusting
App has one big flaw
by Chespseats on 2019/02/12 01:36
Can’t use my pre-stored credit card info from my phone.
Great Discounts on the Biggest & Best Hotels
by DarkHorse_86 on 2019/02/11 19:22
I love how easy it is to book on Priceline. They also have so many mobile deals it’s incredibly straight-forward. Thank you Priceline ;)
Better trips, company savings
by Yeah Claire on 2019/02/11 18:13
Using Priceline allows me to regularly save 50% on my company travel while staying at nicer hotels, driving nicer vehicles, and getting recognized for my efficiency in travel by company officials. (It’s not me, it’s all you) There are the occasional frogs (only one out of 100+ hotel stays, a few long waits on rental cars- which is an airport and staffing issue not a Priceline issue) On the much more beneficial side, I am able to stay at 4.5-5 star hotels with all of the amenities, while my colleagues are paying at least twice the cost for a 3 star hotel. Thank you Priceline, for making required travel like a vacation.
Works when I need it.
by Heehew1 on 2019/02/11 17:26
One of my many go to apps.
Very disappointed!!
by Bryales on 2019/02/11 15:43
5 Days before my trip they cancelled my car!!!!!😡😡😡😡
Good deals
by Justplaincracker on 2019/02/11 03:26
I like Priceline but have had no luck resetting my password in over 2 years. Jane
Did not accommodate for customer with issues on their end
by Angry, Broke Customer on 2019/02/11 00:10
It took me over 3 days to book a hotel room due to issues on Priceline’s end. I was eventually able to book, but at a completely outrageous price where they claimed “rates change every minute.” They do not care about customer care and did not help whatsoever. Happy to say I have finally booked the hotel, but am I thrilled with the price? Absolutely not!
Priceline mystery
by Waters718 on 2019/02/10 22:11
My last couple of bookings have been through Priceline and the service has been great. i had no clue that they were the third party but that was a great mystery 😊
Priceline
by GeorgiaMarie06 on 2019/02/10 12:54
Using this app was amazingly easy! I quickly found what I was looking for and booked my hotel within five minutes!
So far so good.
by AhilanB on 2019/02/10 04:51
Except rare cases, I have wonderful experience with Priceline. I use it a lot for domestic hotel and flight booking and international air-travel. Other booking sites far behind. I moved to Priceline from Expedia and I love it.
Great app
by Husain Abul on 2019/02/10 04:12
The best price i can got with all the other car rental app
love priceline!
by hanmcraig on 2019/02/10 01:24
took a chance & booked the express deal (made super easy & convenient by the app) ended up getting a hotel i’ve always wanted to stay in! so excited! the app is super easy to maneuver & priceline is awesome!
Awesome deals
by louramos151 on 2019/02/09 21:48
I been with pricline for 15 yrs never let me down
App & Service Are Both Great
by RedSoxNationMT on 2019/02/09 19:33
The App is better than the competition and I’ve not encountered any issues traveling.
LOVE PRICELINE
by 123uia on 2019/02/09 18:54
Always easy, fast, and efficient! I LOVE Priceline!
Mr Lyles
by chicklyles on 2019/02/09 16:13
Using this app is the best and Priceline’s prices are the best I’ve save 70 percent on room and vehicle this weekend
Great Priceline
by abo alnawa on 2019/02/09 07:07
I have been using this amazing app for two weeks and it has been one of my best experiences that I ever had. I have used many apps and never found one like Priceline at all.
Ccccxxxxxcxx
by cccccccoooooooo on 2019/02/09 04:35
Ok
Worst Ever App
by asdfghjklmznvxc on 2019/02/09 03:07
It did not allowed to enter the Coupon code... Lost 10% of cash.. Another example of its worst is: its not allowing to submit the feedback due to Nick name
Easy to use app
by RandeP on 2019/02/09 00:52
This new Priceline app is easy to navigate and gives all the information you need to keep track of your reservations.
Great app!
by tor_e on 2019/02/08 14:37
The app works well and I love saving money when booking with Priceline!
Unsatisfied customer
by SexyTLCdiva on 2019/02/08 14:18
They do not take into consideration your previous ratings on hotel stays, so don’t choose an express deal without fully thinking about it. I received a hotel that I had indicated that I was not happy with, they re-booked me anyway (out of plenty of hotels I was happy with) & would not accommodate me to cancel or change. They have lost a long-standing customer in me.
Nice very good I’m so happy
by nasser 2005 on 2019/02/08 08:14
Thanks
So nice and forgiving
by JB9410! on 2019/02/08 00:14
I have had to change my flights three times in the last 24 hours due to the changes in my loved ones health. Priceline is so great because none of the changes were penalized. Thank you!
Horrible Customer Service
by N. King on 2019/02/07 22:58
Just checked in to our hotel and heard them desk quote a price lower than the rate i got through Priceline. I called Priceline because their website says they have the low price guarantee and they’d refund the difference. Turns out all of that is BULL. First they said they wouldn’t refund the difference because it was their profit margin. Then they said that my reservation no longer qualifies for the refund because I had gone ahead and checked in. Everything they say about why they won’t fulfill what they advertise about the low price commitment is just taking in circles. I’ve used Priceline for years and will never use them again. Contacting the hotel directly would have saved me more money and I’d probably have gotten a better room.
So much easier
by MartiAke on 2019/02/07 22:41
I like Priceline better than any other online ticket apps for hotel, flight, and rental
Saves me money
by Sister710 on 2019/02/07 20:15
Priceline is always helpful. It gives me the information that I need to make an informed decision about where I want to stay.
Amazing deals
by amrsoto on 2019/02/07 19:19
So easy to use and amazing deals. I recommend it to everyone.
Be very careful
by LuckyBrasso on 2019/02/07 18:47
Caveat emptor. If you make any little mistake, or miss any item that pops up during your booking process, do not expect to be able to resolve the issue after the fact with support. My experience, I bid $130 for a hotel for my upcoming trip. Got the screen saying that I should up my bid, so I upped to $140 and resubmitted. Another page popped up asking for my initials. I thought the initials were to acknowledge my new bid, I entered them and resent. I was confirmed for a hotel stay of $212+. Went through support. I know taxes and fees are extra, but 50% higher than my bid seems excessive. I was told that the initials page was advising me of an extra Extra hotel fee. I had missed it. Support was completely unhelpful and I’m stuck with it. I think Priceline acted in bad faith on this transaction. I don’t need parking, internet, or use of the pool, or anything else this fee includes. Priceline support should have offered a partial refund and given me the chance to choose a cheaper option. I don’t even need a full refund, if they would have worked in good faith I would have still given them a booking. Please don’t ask me to reach out via social media. You blew your chance. Review stands.
Easy to use!
by AlyK79 on 2019/02/07 16:12
Simple, straightforward, and easy to use. Love looking for express deals!
Easy
by webly123456 on 2019/02/06 18:57
Very easy to use. I’ve planned many trips through the App.
First time user
by Tia Corie on 2019/02/06 17:27
This was my first time using the cite. Excellent customer service.
Beware
by riveroutback on 2019/02/06 02:02
Priceline will tell you a hotel is pet friendly. The hotel website will tell you that they aren’t pet friendly. If you book on Priceline they will tell you the hotel can charge a fee for your pets. I don’t have a problem with the fee. I have a problem with Priceline saying the hotel is pet friendly, totally contradicting the hotels published fact of not being pet friendly.
Great app
by prettya16 on 2019/02/05 17:51
I like it very easy.
Love this app
by notlost19 on 2019/02/05 02:27
Priceline is my favorite of all the 3rd party websites. The app makes it even easier to keep track of reservations, and book good deals on hotels. We don’t use for rental cars or flights.
Easy to use
by Andersen_ERAU on 2019/02/04 19:11
Fast. Accurate. Easy to use
Conflicted
by ShowtimeCOS on 2019/02/04 14:00
Priceline has great deals and their App, is great! I recently began my sign up with Priceline and had an awful experience with customer service from the moment I called, had to go through several personnel to speak with a Manager and then to GM who all said there is nothing we can do! Read on, while on the App and researching to fit my budget, with family aboard in truck, the book prompt was inadvertently hit and I immediately contacted Priceline, I was told there was nothing they could do! The one manager contacted the hotel and that hotel told them they would not refund money, then in an instant, the hotel now processed funds to draw off my account! The General management tells me he can not call the hotel to correct this, after wasted time with them, I contacted my bank to cancel my card and stop payment! Needless to say, I contacted the hotel in an effort to resolve, left info with staff for management to contact me, and of course they did not! I will do a review and name that hotel! As for Priceline, dealing with people like that, you should have standards for which you allow them to be part of your business! I would remove them from you postings! Respectfully, U.S. Marine Retired
Car Rental
by daredevilgene on 2019/02/04 03:13
Virtually 100% of the time, I use this app for renting cars. I’ve never found a less expensive source.
Love the App
by Amallick on 2019/02/04 00:53
Love the App, so much better than Hotwire and other apps... worked really well for my overseas trip in Europe and Asia .. got really good deal
Bait and switch
by Cleon01 on 2019/02/03 18:10
Signed up for an express deal hotel. Express deal said it had a casino restaurants onsite. Instead of staying at a 2 1/2 star hotel with a casino with restaurants on site they booked me at Comfort Inn. That’s not what I was offered that’s not what I signed up for that’s what I call a bait and switch
Misleading adverts, neutered customer service
by Cbus75 on 2019/02/03 16:06
I won’t be using them again. Chose to pay extra so I could choose my seat on the flight. At no time during the booking (or later) was I able to choose my seat. I asked for a refund, for just the extra money, from customer service. I got a no. “Sorry we didn’t meet your expectations, but thanks for chatting with us!”
No Extended Stay Options
by lbrian84 on 2019/02/03 07:05
This apps options for hotel search criteria is so limited. They do not offer extended stay or residency type establishments for people such as my self who travel for a living. I’m usually in a city for 3 weeks and would rather search by weekly even monthly rates and am unable too. First last and only time I’ll use this app or Priceline for that matter.
Terrible customer service
by Kt%#}123 on 2019/02/03 00:43
Will never use Priceline again after trying to deal with their customer service. I scheduled a trip, booked a hotel and when I arrived to the hotel (which said it was a 4 star hotel) it was ran down with broken windows on one side of the hotel. I didn’t feel safe staying there and it was in no way a 4 star hotel. I had to pay for another hotel and never received a refund from Priceline. Save money and book at Booking.com
App
by stratus 45 on 2019/02/02 21:22
Always easy to use and Priceline has great prices
BEWARE PRICELINE YSING YOUR ACCOUNT INFORMATION
by Lyft Lover 😊 on 2019/02/02 17:42
Like some folks here I booked a car, did not get said car and was charged a cancellation fee even though I DID NOT provide my account information. Priceline apparently provided my debit card info from a previous booking and the car rental company charged my account. I couldn’t get the matter resolved after several phone calls to VERY unprofessional customer service reps. This is unethical and illegal. I’m awaiting legal advice as this is unacceptable.
Terrible customer service, they don’t stand by their policy
by Vonslinger on 2019/02/02 06:26
I wish I could give them a zero star review. Booked a hotel room through Priceline, arrived at the hotel to find it was infested with bedbugs. I went right back to the front desk and told them I would not be staying there that I wanted a refund, they said OK. After I left I contacted Priceline to make sure that my refund was going through, they said they contacted the hotel and they disputed that they had bedbugs “ of course they disputed it” so then Priceline proceeds to tell me that they’re not giving me a refund for a room that I did not stay in, that I even took pictures to show them the bugs . Will never book anything with them again
App deals r like magic
by YMV:) on 2019/02/02 04:11
App deals is like magic. It has made it affordable for my kids to fly to San Fran and see their Dad more often.
Jen mc hill
by jen mc hill on 2019/02/02 03:46
It’s so easy and convenient. I sorta feel guilty to take advantage of the service. Especially for those who are unaware‼️
Review
by aliceflame on 2019/02/02 01:23
Priceline always finds low prices!
Sherry Gullatte
by Sherry Gullatte on 2019/02/01 19:35
Priceline is the way to go in booking hotels! I always get the best lower rate! I have use several but Priceline is the best!
Love it!
by Bhia1 on 2019/02/01 07:30
Easy to use and thanks for the GREAT last minute trips- flights, hotels, car rentals with great deals (:
For the love of Priceline 👍🏽
by Daymoney 💯👌🏽 on 2019/02/01 06:21
Don’t no app on my phone save me as much money as Priceline they always have the best deals An prices I could never complain 👌🏽 keep up the great work
Mislead people
by Sssssssssggggj on 2019/01/31 23:52
No problem with booking a airline reservation with them but I will never booked another hotel reservation with them when asked a simple question I find out I have to contact the worse booking agency in the world because Priceline has booked it with them with out telling me if you’re going to take a persons money and not tell them what you did then you need to man up and take responsibility and contact the other booking agency for the people you misled in thinking they booked with you
Love it. Quick easy and direct. And you don’t need a credit card!!🤗🤗🤗🤗
by Queen's Hair & Beauty LLC on 2019/01/31 17:03
I love how you don’t have to a credit card and how quick it is.
Right on time!!!
by KokoCheenelle on 2019/01/31 16:52
Thanks for assisting me in finding a reasonable hotel not too far away from my Daughter’s graduation site!!! Right on time!!!
Love it!
by Moni3636 on 2019/01/31 07:54
Super easy to book on the app. Makes it easy for me when I’m always on the go!
Mrs
by alley the cat on 2019/01/31 04:29
I just love Priceline deals! Thanks
Most useful app
by KiraR14! on 2019/01/31 02:49
Love
Good experience.
by Mic diddy on 2019/01/30 16:38
I have booked through Priceline many times. Hotel usually. Flights are comparable but I prefer to book through the airline specifically. Sometimes I have even got a car through them. It’s never been an issue. Always works out just fine. Sometimes I have found cheaper prices elsewhere but the service I have gotten with Priceline is worth missing out on saving a few bucks.
Always fits my needs
by KAYLAAwayy on 2019/01/30 16:14
Love Priceline
Poor customer service and pricing
by Buckeye130312 on 2019/01/30 02:21
Poor customer service, and when I tried to book a flight through Priceline the cost increased by $50 instantly. Do yourself a favor and book flights directly through the airline.
Easy peezy
by mommadx2 on 2019/01/30 01:36
Love Priceline. I use it to book all my hotels. Quick and easy.
Awesome
by gigibecali7 on 2019/01/29 03:36
Awesome experience 😉
Happy user
by domjon3276 on 2019/01/29 01:38
Easy to use
Monroe airport enterprise rental car is absolutely terrible
by fernjuan on 2019/01/29 01:26
Will not honor prices or reservations made or advertised
Use anybody else
by dfytdhiyecviif on 2019/01/28 19:09
No customer service, terrible app.
Excelente App!
by Victhor85 on 2019/01/28 19:05
Easy to use and to shop around for the best prices available!
Happy Customer Review
by Suave Satyr on 2019/01/28 02:36
I Love how priceline continues to send me great deals & show me where the cheapest hotels are. I Love Priceline & will continue to use it, Thank You
A+ app and deals!
by Sarah436 on 2019/01/28 00:00
I love Priceline!! I book several hotel rooms a month, plus use it for rental cars too, for years! I love the express deals and the coupon codes. I’ve never once had a bad experience. Way better prices, hotel choices, hotel quality, and easier to use than any other site by far! Priceline makes Expedia and hotels.com look outdated. Keep up the great work!
Smooth so far
by Dr. Dx on 2019/01/27 21:44
I’ve booked my vacation on Priceline.com and the transaction was very smooth, I’ve also downloaded the app, and it is simple to use. About customer service I cannot say anything as of yet, since I haven’t had the need for them for now. Will rate higher after my trip is completed.
Not worth any of the hassle
by MommyKCQ on 2019/01/27 12:34
First problem was it kept declining my credit card when I went to make payment. I then went in to the hotel I was trying to book thru Priceline, and they did it for me with THAT card and I even saved a couple more dollars than I would have with Priceline. And then what do I go do? I try using it again a second night. Didn’t want to lose the room at the rate I saw. We needed something for more adults, and we enjoy staying at this particular hotel. I thought maybe there was just an issue online the night before, but no... It declines my card again. So I use a different card. That one worked. But then I find out if I had just booked with the hotel, I would have saved another $15. Not very pleased right now.
Can't clear private data and searches
by Nickname 22222 on 2019/01/27 12:01
No privacy concerns for consumers !!!
I was able to book a room and hotel was sold out.
by Offer more chips on 2019/01/26 21:57
Want a full refund now
Great app
by General492 on 2019/01/26 19:22
I use this frequently and have only had one problem on a check in which was remedied with a quick phone call.
Great
by Shawty Ree on 2019/01/26 15:05
I always use this
Love it!
by kingjames1952 on 2019/01/26 12:57
I fly alot so i use this to book quick trips!
In love
by Kika43 on 2019/01/26 04:16
I love price line it’s the bestest ever
Best app
by TBonty on 2019/01/26 03:40
Always comes through when I need a good deal especially ,name your own price
Priceline never disappoints
by sj waller on 2019/01/26 03:35
I always find the best hotel rates using Priceline ... I’m absolutely satisfied with their services
Awful Customer Service
by Ryan Mack the cheap guy on 2019/01/26 01:40
Booked a hotel for Wednesday and another room for Thursday. My flight was cancelled Wednesday morning. I cancelled my rooms right away ON WEDNESDAY. They didn’t call to cancel until THURSDAY even though I called the hotel personally and got them to give the okay to cancel the room on Wednesday, but Priceline needed to make the call themselves...not me. I used that God awful chat system to give them the name of the account rep at the hotel on Wednesday, but again...they waited a day to call on my behalf...the hotel didn’t cancel my reservation...why would they? Priceline admitted it was messed up and they should have called that day, even though i did their job for them, but all they could do was just apologize while I ate the $100 for the room...oh...they did offer a 5% discount on my next booking. The customer service reps also didn’t really speak English well and I kept repeating myself. After over 5 hours on line and the phone all I have is a bunch of “sorry” statements, frustration, and $100 less in my pocket. They could care less about customer service.
Second time WILL be the last! Bad business
by hello expedia on 2018/12/27 18:13
Booked a car for 5 days, travelled to my destination, stood in line(that wasn’t moving) for an hour and a half without making it to the counter only for the Avis counter rep to come out and announce that they did NOT have ANY cars available...contacted Priceline and they showed no interest in resolving the issue or refunding my money-we’re not even talking about attempting to offer anything extra for the enormous inconvenience and totally bollocking a holiday vacation. Let them contact the counter they said ,as if I had the least concerns about the company at point of this awful situation explanation, and we will contact you within 24 hours. 4 days and haven’t heard a word, called back and they’re still unable to contact the rental counter AND NOW it has to be 10 days beyond my rental window??? NEVER USING THIS COMPANY AGAIN. The only guarantee I got, it was a best price guarantee deal, is guarantee to pay for ABSOLUTELY NOTHING. I suspected something was amiss when there were NO other rental car counters with customers. The kicker--there were several customers that were back there from the previous night BECAUSE...(wait for it) they had no cars. UNBELIEVABLE. I just wonder if they understand or quite frankly even care that there's not enough difference in what they offer to make hard working customers patronize their business after enduring these situations--I know the reps I spoke with wherever they are had no concern whatsoever.
Conflicted
by ShowtimeCOS on 2019/02/04 14:00
Priceline has great deals and their App, is great! I recently began my sign up with Priceline and had an awful experience with customer service from the moment I called, had to go through several personnel to speak with a Manager and then to GM who all said there is nothing we can do! Read on, while on the App and researching to fit my budget, with family aboard in truck, the book prompt was inadvertently hit and I immediately contacted Priceline, I was told there was nothing they could do! The one manager contacted the hotel and that hotel told them they would not refund money, then in an instant, the hotel now processed funds to draw off my account! The General management tells me he can not call the hotel to correct this, after wasted time with them, I contacted my bank to cancel my card and stop payment! Needless to say, I contacted the hotel in an effort to resolve, left info with staff for management to contact me, and of course they did not! I will do a review and name that hotel! As for Priceline, dealing with people like that, you should have standards for which you allow them to be part of your business! I would remove them from you postings! Respectfully, U.S. Marine Retired
Ridiculous, useless service
by Rmann333 on 2018/08/01 22:58
So, I booked a reservation for a car and received a confirmation from Priceline and the car rental company as well. Next day I get a call from the car rental company saying they don’t THINK they will have a car for me and will possibly not be able to tell me until I’m standing at the counter. Seriously? I’m driving out of town about 500 miles and have a deadline to meet. I then call Priceline “customer service” and through their agent and a supervisor they let me know they are not able (or interested by the sound of their voices) to help and just want to cancel the reservation. When I asked about why a reservation is not a REAL reservation, they blandly inform me that they do not have access to the car rental company’s inventory and have no idea whether a car is actually available when a reservation is made. Nor do they even make contact with the car rental companies EVER to coordinate. They just make reservations leaving the car rental companies to decide to honor the reservation or not. If the car rental company had not called me, I would have been out of luck; standing at the counter with my, uh, best intentions in my hand and no car. So I cancelled my reservation with Priceline, deleted the app and bought a plane ticket. Which was only a little more money than the car rental. Even on short notice. My summary: USELESS, RIDICULOUS, UNNECESSARY APP AND COMPANY! Caveat emptor!
Horrible Customer Service
by sogolover on 2018/01/10 17:00
I have used Priceline regularly for the last few years, booking hotel rooms through them several times a month. When there are no issues, they’re great, but the times there are issues make it unbearable. I booked a hotel using the app based on it being in a specific location, and being able to get a suite with a kitchenette at a great price. Once I received the confirmation, I realized that the hotel was located approx 20 miles away from where they showed on the map, and I had a reservation for a standard room. I was told by hotel employees that they had contacted Priceline several times regarding the incorrect information, but they had made no effort to change it. So after my family drove nearly an hour out of our way to stay in a room smaller than I had intended, I let customer service know about the incorrect information and requested a refund based on it. After a few communications with different CS reps, they have yet to acknowledge that the information was inaccurate, accept responsibility, compensate me for my inconvenience or correct the info on their site. They are intentionally deceiving their customers. Priceline’s entire purpose is to curate travel information to simplify the process for users. If I have to use other sites and apps to verify that their info is correct before using them, then they are useless to me.
Worst customer service
by jpmaze23 on 2018/10/09 18:09
I booked a hotel and made a mistake in the date. Priceline refused to refund my reservation. I called in just a few minutes after my error, they beat around the bush saying they have to call the hotel, made me wait 5 days, no one called back. I had to follow up on my own just to be told they were not going to cancel it. I’ve used Priceline for many years and to extend that kind of garbage customer satisfaction is a slap in the face, especially considering this cancellation request was escalated a week prior to the reservation, this wasn’t a last minute cancellation request. I’ve always recommended Priceline to friends and family, now I’m going to tell people to go elsewhere for failing to meet expectations and refusing to help, they refused even after I told Priceline “I’m going to rebook right after cancellation, so you’ll still have my business” no they still refused, asked for a manager and refused. Priceline your incompetence and lack of customer care has now cost you a lifetime customer. You could’ve made tons more money on my lifetime loyalty and also gained even more customers through my recommendations, but you got greed and said you practically dgaf about customer satisfaction. I’d give you negative stars if I could. This industry is far too competitive for you to treat loyal customers that way.
Easy Interface - Great Prices - Great Customer Service
by IllinoisCountryBoy on 2018/03/11 23:20
I can’t say enough good about PriceLine and the App. I have used the service numerous times, so my review is based on all of these experiences. I alway check other sources for deals and I always find the best deals on PriceLine. I have used it for business and personal vacations. But what made me actually write this review rather then just rate the app, was my recent experience with their customer service. In a rush to get a reservation done while sick and mildly medicated, I accidentally made the reservation for the wrong dates. I needed it for a week later. Once I realized my mistake, I called PriceLine directly from the app. The service rep (wish I could remember his name) was professional and friendly. He contacted the hotel for me and confirmed that they could cancel the reservation for me (it was a special deal that was supposed to be non-refundable). I received the cancellation notice seconds after getting off the phone. PriceLine went the extra mile for me, and that is why I am writing this review and gave them 5 stars. Thanks again PriceLine.
Horrible Customer Service
by 🤡🎃 on 2018/06/29 08:37
I’ve gotten a great hotel on this app, but every other hotel I’ve gotten has sucked. Don’t do the express deals if you’re going to use the app at all, they’re never what they say they are. Even the guest scores are unreliable because somehow it shows they rated it well when the review they’ve given is something along the lines of “horrible customer service” “my car was broken into” “bed bugs”. When I tried to contact Priceline about a problem with my card, they insisted that the hotel would accept a card with any name on it for incidentals. The card I booked the room with had been stolen and they were saying that I wouldn’t have to show them that card, or even a card with my name on it, just any card, even after telling them that I have seen many reviews in which people were turned away for just accidentally leaving out their middle initial for the reservation, they just repeated that any card would be fine. I then asked if I could be refunded the money I bought the hotel room with so I could put it onto another card I could show the hotel, they copy and pasted the hotels refund and cancellation policy and ended the chat.
Just another unhappy former customer.
by Mt10425 on 2018/01/20 21:07
Like others have said, issues aren’t resolved. This morning I booked a room but got the month wrong. The dates were correct. I contacted customer care chat within five minutes and asked if it was possible to change the reservation dates. They said there was a cancellation fee but would call the hotel asking them to waive their fee. No manager was available at the hotel to answer for 15 more minutes. I re-contacted PL chat 20 minutes later. The new agent read the info from the previous agent and made the call. While I waited fir an answer, I called the hotel directly and talked to the manager who had PL on hold. She stated that they had no problem waiving the fee but PL was unwilling to waive their commission. Mind you, this commission would’ve happened as soon as I made the new reservation. PL said there was nothing they could do, blaming the hotel. I asked what the cancellation fee was and the said it was the total I had paid for the room, which isn’t a fee of any sort. So, for $142, they lost any future business from me and every person I talk to. They could’ve simply allowed the change in dates, lost no money and been seen as caring about their customers. These people are greedy and stupid.
Horrible Service, Deceitful practices!
by jvaldivi87 on 2018/07/07 18:55
I bought a first class plane ticket, my credit card was charged and my flight status was booked. A month later (3 days to departure) the airline informa me that Priceline has cancelled my reservation and if I show up at the airport they won’t let me board. Called Priceline 13 times, I kept getting transferred and then their reps would just hang up on me while I waited. Then someone told me it was fixed, but on the return leg of my round trip, the airline tells me I was downgraded from first class to economy and made me pay for my bag. Again called Priceline and had to pay long distance rate and after 14 minutes on the phone the incompetent rep could not help me, I chose to pay for the bag so that I wouldn’t miss my flight because I had to show up for work the next day. Now I am giving Priceline another show, I tried booking a flight twice, the app gave me an error “unable to book but here are other amazing deals.” It didn’t book my trip (my flight does not show up in the My Trips section of the app) however I have two $1,200 charges on my credit card. Now I have to waste another 3 hours of being transferred with a dozen Priceline reps until someone is able to help me.
Some Bugs to Fix
by Spopish on 2018/03/10 18:51
Their customer service is less than helpful. -I booked a hotel using the Name Your Price feature in the app for what I thought was the following night because we were driving home from our trip the next day. It charges your card right away, so I assumed everything was alright. After hours of driving we got to our hotel (that I thought I booked for that night) and the less-than-friendly front desk attendant said our reservation was for the previous night. I double-checked my app, and sure enough, it was booked for the previous night. I was sure I entered the correct dates when I booked. I think there was a glitch in their app. When I called Priceline to see about a refund, they were sympathetic and said they thought it was funny that the app let me book the room after midnight. When the customer rep tried to call the hotel, the hotel wouldn’t answer. Priceline wouldn’t give me even a partial refund. How often does this happen? How much money is this company making off their app glitches? I wouldn’t use this app. I guess the old adage of talking to a person is best in this situation and I think that’s what I’ll be doing in the future.
Very misleading
by Promeg on 2018/02/13 13:04
Priceline used to be a great place to get great deals until recently. The Express Deals they offer seem to be a decent deal until you select one. First off, the hotels that they say are comparable to the one you’ll be getting are actually nothing like the one you receive. I booked a 3 Star express deal that they said would be comparable to a Marriot, Hilton or Hyatt and instead got a motel that I wouldn’t even rate over 2 stars. In addition to that, when I checked in, I was told I must pay an additional $34. Priceline had informed me at the bottom of the booking conditions in tiny print that there would in fact be a mandatory fee I would have to pay. My problem with this is why did they have to put it all the way at the bottom like they were hiding it and not put it some where people could actually see it right away so you know the true cost of what your paying for. When looking at reviews for this hotel, no one had anything nice to say about it except that it was close to Universal. How it’s a 3 Star hotel is mystery to me. When calling customer service, they were unhelpful and made me even angrier.
Flights -5; Hotels- 4 and Car Rentals - 1; CS- 1 in Car Rental Issues
by Ladyjktn on 2017/12/13 14:47
I use often. Majority of the hotels have been great. Flights have been great! Car rentals have been several issues! In July 2017 car rental issue, I booked a car for Atlanta to pick up after my flight. The car rental place double booked cars out & there was no car... was on the phone with Priceline for over 3 hours of them trying to locate a rental car, why so long you ask - they kept putting me on hold for over 45 minutes at a time then switch me to different CS people. I was supposed to have been at my destination at 10:00pm and finally out of airport rentals at 10:30pm they placed in a 5x’s the amount I had originally booked a car for! They never reimbursed as they promised! I had a 3 hour drive to my destination, NO Priceline CS failed hugely! In May 2017, car rental issues in McAlester, OK. Car Rental issues in August 2016 in McAlester, OK. I don’t advise renting a car from Priceline.
No Protection Against Bedbugs!!
by kridten on 2018/06/17 03:33
My husband and I booked a hotel through Priceline so that we could attend my nephews graduation. When we arrived to the hotel, we found bedbugs on our room(some alive/ some dead). We notified the hotel staff and they refused to refund our money because we booked through Priceline. When I was waiting in the parking lot, another woman approached me and let me know that she had just found live bedbugs in her room and advised me not to stay. We knew it was not an isolated event. So, we called Priceline. They informed us that because the hotel management denied that they had bedbugs and they were not there to check that they could not refund our money ( it was a multi-night stay) I asked if they had any customer protections within their contact for live infestations and they said that they could not refund our money because the management denied the problem. We travel frequently (my husband is a pilot) and we will never use Priceline again. Thankfully, we found another hotel (not through Priceline) and they gave us a discount for our troubles. Priceline works for the hotels - not for the customers!!!
Horrible Scam Artists
by Good Bye Priceline on 2018/11/08 16:38
I have been a long time customer purchasing flights cars and hotels. I have always purchased the Trip cancellation insurance. Never needed it until today. Don’t do it folks it is a scam. The one time I finally need to change a flight and Priceline could not and would not help in any way. They sounded as if they were literally reading off a response card. I called several times hoping to get a customer service agent that would listen to the issue and try to help. Luckily I had insurance right??? One would think but wrong again. The only time the trip cancellation covers you is if you are on your death bed and in the hospital and even then you have to call them ASP in order to be covered. Very misleading. Don’t waste your money buy the better ticket if you think for a second you might have to make a change. Better yet purchase from the airline directly. Priceline told me yesterday they can’t help me they are only the middleman. Well time to cut out the middleman. Priceline you have lost a very good customer that purchases 10-20 flights a year, Hotels and rental cars.
Awful Customer Service
by Ryan Mack the cheap guy on 2019/01/26 01:40
Booked a hotel for Wednesday and another room for Thursday. My flight was cancelled Wednesday morning. I cancelled my rooms right away ON WEDNESDAY. They didn’t call to cancel until THURSDAY even though I called the hotel personally and got them to give the okay to cancel the room on Wednesday, but Priceline needed to make the call themselves...not me. I used that God awful chat system to give them the name of the account rep at the hotel on Wednesday, but again...they waited a day to call on my behalf...the hotel didn’t cancel my reservation...why would they? Priceline admitted it was messed up and they should have called that day, even though i did their job for them, but all they could do was just apologize while I ate the $100 for the room...oh...they did offer a 5% discount on my next booking. The customer service reps also didn’t really speak English well and I kept repeating myself. After over 5 hours on line and the phone all I have is a bunch of “sorry” statements, frustration, and $100 less in my pocket. They could care less about customer service.
Getting better
by Nowimready2 on 2017/09/04 10:13
I've been using Priceline for 15 years. Express Deals are a great way to get into a moderate to fairly high end hotel for great prices! I had 1 issue a few months ago. I had driven with moving truck to move my daughter into her apartment. I was focused on moving her and didn't make hotel reservation for me. Finally, at 11:50 pm, I'm making reservation from my phone. By the time all was confirmed, it was after midnight and the reservation had automatically changed from the Friday night I existed in to Saturday night with no way to change it back. Done deal. I was exhausted from moving all day. I spent an hour and a half on the phone to the Philippines finally getting refunded but no place to stay Friday night. That sucked, but the hotel front desk gal (who got a raving review) offered me a blanket and pillow to stay on a couch in the lobby!! Beware scheduling a reservation around the midnight hour!
Great app could use a little tweak.
by What names aren't taken? on 2018/08/11 15:45
I book the same hotel off the app every week. Every week I type in the location I want. Every time it shows hotels downtown Dallas when they are 3 times the price and require a $20 Uber ride. I ask for specifics in the filter ‘distance from location’ and the first time I booked, a hotel downtown popped up I thought great and booked it. Only to find out it was not close and did not provide an airport shuttle as promised. I know first world problems, but I now know I have to scroll thru to find the hotel I want. I wish when I put in the neighborhood ‘area’ it would put that area first. And the filter does not really work because you say distance closest to and it puts you 10-15 miles away I guess those hotels must pay a premium to pop up on the top. Just a warning if you are not familiar with the area check the map, the filter does not work.
They don’t take ownership of their mistakes
by Kinzmom on 2018/09/11 13:07
I was using the app to find a hotel for a college visit for my daughter. I searched and found one on the date we needed for $90. I clicked book it and when the confirmation came through it had the current date, not the future date! Immediately called customer service. They told me that it was a no cancellation/no refund deal! (I know and I was ok with that when the app showed the right dates) she said There was nothing she could do! She said maybe call the hotel and see. So she “called the hotel” and said they would allow me to cancel and rebook for the correct date but the cost was $145! What?? Your app said $90 on the correct date now I either lose the 90 I have already paid or have to pay $145. Yes that was my only option. So because the app screwed up the date...I ended up have to pay an additional $55 for a room! I seriously will not use this app again! I could have gotten better rates through the hotel direct!!
Priceline comes thru again
by Older Dinosar on 2018/10/02 23:24
I only use Priceline for booking hotels but I’ve scored every time! In fact I don’t know when the last time was that I didn’t get a hotel thru Priceline. If you don’t have any friends or family with connections to big hotels and you don’t like to pay double for a room and you don’t like to book days or weeks in advance in case your plans change and you’d like something better than a Motel 6 or Super 8 then go thru Priceline. I’ve booked the actual hotel I want or used Express Deals and have always been happy with the results... well ok there was that time in Kanab Utah where we got an awful room but what can I say, it was Kanab. We’ve never had problems checking in or getting help in getting 1st floor rooms or rooms near elevators for my handicapped hubby.
Emergency 2 days before Christmas
by PenneeO on 2017/12/26 17:01
Booked a night at the GSR in Reno, NV. For my anniversary. When I got to Reno I couldn’t stay because of a death in the family. 2 days before Christmas, on my Anniversary and the hotel was 100% full with more people wanting a room. I figure if the hotel can rent my room then I should get a refund. The hotel manager tells me to call Agoda, who the reservation was made, if they agree to refund my money the hotel wouldn’t charge them to get a refund. I call the number the hotel gives me to explain the situation and ask that they agree to refund me my money when the room was re rented. Priceline says the hotel won’t agree and the hotel manager is saying they had a deal even before I booked a room and they will still charge Priceline even though the room was rented. Its a deal take your money and they split it with the hotel. Grand Sierra Resort blames Priceline and Priceline blames Grand Sierra Resort. The only reason I give them 1 star is because the app and review system make you select one to make a review.
Long time customer, very disappointed
by Hairilicious on 2018/10/28 23:30
I have been using Priceline for YEARS. I’m a hairdresser and I tell all my clients to use them as well. It had always been my go to. Not anymore. About three weeks ago I accidentally booked my hotel for the wrong weekend and called as soon as I clicked submit, realized it too late! So I called customer care. The lady was sweet. She said that she email the third party company to see if I could change the date or have my money be refunded. Mind you, I didn’t want to cancel or my money back, just to change the dates. I was willing to pay the difference. I called on a Saturday at 11ish pm. She said I would hear something back in 2-3 business days. I called back on Monday just check that my request wasn’t being forgotten. The gentleman told me that I should hear something by Wednesday or Thursday. Friday came (day before the accidental reservation) and nothing. I called and they said that the company had not replied to them. I called Saturday and the gentleman that answered took my number and went into action and said he was going to call that other company and get them on the ball right away. He calls back and tells me that I will get an email in two business days. It has been over a week. Nothing. I have email customer service. And nothing. After using them for my hotel stays for so many years, I am deleting the app and taking my business elsewhere. I feel ignored. I was patient and I was nice.
Best On The Go Get Way To Find The Cheapest Deal!
by Ding fong on 2019/02/12 15:06
I travel a lot for work and I always use Priceline if I need to get a room. I watch my close associates struggle with finding a room and then the prices are always way higher. I open up my phone, type in the town and boom within 2 minutes I can find the perfect deal. The express deals 9/10 are better hotels than I would generally buy and are generally at I price I wouldn’t normally pay for a hotel...because they are just that cheap! Once I got a 4 star suite 10th floor for only $54! If you have a problem their support center is very good at making sure you’re happy. All around this is a must have service for anyone traveling who wants to save all the cash they can! In one year I saved $2,500 on express deals.
Shatner should rethink branding his name with Priceline
by Don't believe the "sk-hype" on 2018/07/22 02:01
This company is “bush league” when it comes to customer service. I used Priceline for all my travel, 50-75 nights per year. When I needed them most, they did not come through. This is not the first time. This is a reoccurring issue. I’m done. They take your money for rooms that don’t exist, then blame the hotels when they can’t come through. They don’t understand how to handle the customer relationship, when there is a problem, they hide. They blame the hotels. Obviously, they carry no clout with the major hotels otherwise they would not hide. I’ll never trust that their bookings are solid. I am a business owner, and I hope they experience poor results to change their behavior. I also hope this review will help send customers elsewhere. There are better companies out there that “get it.” It’s unfortunate that marketing can cover for poor results. Long term, as a consumer, I hope we don’t reward companies like this. They should not survive.
Pricing errors, increases, &reservations given away
by ShadowHawk1 on 2018/06/07 14:27
I used to book through Priceline for all my travels. However, now the app advertises one price and then increases it when you try to book. They prices shown are not the actual prices. Just “come in” prices. Obviously this is on purpose because they could program pricing like all the other sites/apps. Also, recently I tired to book a site even though the price went from $85 to $104 when I clicked book this rate. The app wouldn’t let me go further saying that they couldn’t find the information on this hotel deal. I had to go inside the hotel and got a rate of $93 which was better than Priceline anyway. I called Priceline and tried to book, but they won’t let you. I asked to talk to tech support and they “don’t have any”. The lady did apologize 1,000 times. I felt like they were smiling at me and saying too bad that’s the way it is and laughing. Did not get a good feeling about the company. I also booked awhile back and they gave my reservation away. I traveled hours only to find I had no place to stay. Lesson learned was that hotels can give 3rd party rooms away. Bottom line is that the company hides prices in the app, when you try to book it may or may not work. Customer service will apologize and say there’s nothing they can do. You can’t book through them on the phone nor report any issues with their app.
Disappointed
by Site v Agent ... agent wins on 2018/03/13 21:35
Buyer beware...even though you may select how many adults and children and search, the prices that come up and you pay is double occupancy only for most all-inclusives. Searched for an all-inclusive in Mexico for 2 adults and 1 child, 15. Found the place our group is going and booked a standard room with 1 double bed and a king bed. Turns out the room is for double occupancy and my daughter was not included even though the search came up with a selection that even said “recommended for your party”, my party being 3 people - or so I thought. So, the trip is in <3 weeks and Priceline tells me to contact hotel and hotel tells me to contact Priceline. Contact #3 and Priceline contacts the resort and the quote for my daughter is almost what I am paying for my husband and I for 6 nights. Still working through it but soo disappointed in what I consider to be a misleading and false site. Will be using a travel agent from now on.
Priceline has a horrible costumer service
by DanielVa81 on 2018/02/13 22:07
I attempt to book a flight for my 93 years old father . There is no option on the app, or site to request for wheelchair services , which is very discriminatory to the elderly , and handicap . At to make the experience more unpleasant , I book the flight with my best friends credit card , he was right next to me when price line called to confirm his information the agent had a really bad ascent , we couldn’t understand her so she repeat her self, she said thank you and Hang up in our face . I got an email saying my flight was cancelled , when we attempt to all the costumer services , there is no one to answer . This is the first and last time I ever use this company . I purchase my dad’s flight with cheapoair for 120 more , no drama , we got the call from cheapoair to confirm the owner of the credit card used , and everything was successfully processed . Stay away from Priceline even if you have to pay more .
Good...but....
by RalphThompson on 2017/12/24 00:16
Likewise, I have used this app for many years. And I consistently find the best rates and a wider assortment of property options here. HOWEVER, listings SHOULD include disclaimers for those properties that treat Priceline customers as “lesser” than their first-party guests. It has consistently been the case that, as a Priceline customer, I am VERY OFTEN assigned rooms in the nether regions of the hotel, given rooms that are substandard (smaller than the other rooms, rooms with known maintenance issues, rooms that are not what was advertised or specifically selected at purchase, or rooms that they would never offer their ”paying customers”). “paying customers” is the actual term that one manager used to refer to their first-party reservations! This, combined with misleading star ratings, often make Priceline shopping more of a hit-and-miss process. I highly recommend a general disclaimer stating that third-party customers may NOT receive the same options and treatment as those who directly book their rooms. It’s only fair and makes for more informed customers! More than once have I demanded refunds because of one or more of the issues listed in this review!!! I suggest that others do likewise!!!!
Best App for travel always
by Hypcounselor on 2018/04/08 03:38
The name your own price option for hotels always gets me a better deal than I can find anywhere else and on nice rooms. Priceline checks out the hotels for adequacy and they are usually big name chains, but you truly can’t get better deals anywhere. The name your own price for rental cars is easy too, but typically the prices are similar to the prices listed. As far as air, I wouldn’t risk it as the timing and connections are too unpredictable. I prefer to plan that and am willing to pay more to do so, so wouldn’t use this app for flights, but if you are more flexible than I, you will definitely get a deal... And the app itself is super easy to use... I’m a Priceline fan for sure...
It’s a terrible booking system AND phone service
by Ur face 2 on 2018/12/08 03:46
I was attempting to book a hotel reservation for a night in the future and when I was looking through the hotels the app booked me for a hotel room on the night I was booking it instead of the future date I selected. I called the hotel to change my reservation to the day I was attempted to book on and they said there was nothing they could, they told me to contact Priceline. So I called priceline to speak to someone over the phone, I was on hold for over 50mins without anyone answering, there wasn’t a message staying the lines were closed or how long I would be waiting. SO NOT ONLY did I have a problem with booking my reservation, I could even speak to someone over the phone. This is the worst hotel reservation and customer service I’ve ever received. There was an opinion to give no stars I would’ve done that, in my opinion this app/company doesn’t even deserve 1 Star.
Very disappointed
by jobet138 on 2018/05/15 04:01
I am very disappointed with Priceline. When I was searching for hotels I put in my filters that I only wanted hotels with a pool. When I did the name your price, it did not consider my filter and gave me a hotel without a pool. I called customer service and they told me there was nothing they could do. Now I’m looking forward to a very disappointing vacation because all my three year old girls wanted was a pool. I have been using Priceline for years for almost all my vacations and never had a problem until today. I usually loved all the hotels I was sent to. Update: I’m updating to say that even with no pool, the hotel was very well located and we we close to everything. We had a good time. The hotel was very clean, and included breakfast.
Priceline changes the face of travel
by Dollface95 on 2017/10/23 03:18
I travel thousands of miles a year to see my son at work as a professional athlete. It’s not always predictable. I need to find the most efficient way to travel both expediently and financially. I use the Priceline app to quickly compare rates and routes, rental cars with different drop locations and hotels that are comfortable. Priceline has changed the face of travel bringing all these areas to one place for comparison, availability and last minute access to major brands. I can look at a particular brand and then head to Priceline to see what’s being offered and it’s typically a substantial savings. Thanks Priceline for helping me get to my son as much as possible!!
We always check Priceline before booking
by JayZee31695 on 2018/12/30 17:21
We have booked hotels and cars numerous times through Priceline, and have saved tons of money over the years. The Express Deals are a favorite go-to for last-minute bookings, especially when staying for more than one night. And, we ALWAYS book our rental cars through Priceline because it sorts the available cars by total price, regardless of the rental company it’s with. So, it saves me a lot of time going from site to site, looking for the best deal. If you’re looking to “Name your own price,” you’ll want to use the full desktop site because the app doesn't let you bid as low. Beyond that one thing, it’s all good stuff!
Be very careful
by LuckyBrasso on 2019/02/07 18:47
Caveat emptor. If you make any little mistake, or miss any item that pops up during your booking process, do not expect to be able to resolve the issue after the fact with support. My experience, I bid $130 for a hotel for my upcoming trip. Got the screen saying that I should up my bid, so I upped to $140 and resubmitted. Another page popped up asking for my initials. I thought the initials were to acknowledge my new bid, I entered them and resent. I was confirmed for a hotel stay of $212+. Went through support. I know taxes and fees are extra, but 50% higher than my bid seems excessive. I was told that the initials page was advising me of an extra Extra hotel fee. I had missed it. Support was completely unhelpful and I’m stuck with it. I think Priceline acted in bad faith on this transaction. I don’t need parking, internet, or use of the pool, or anything else this fee includes. Priceline support should have offered a partial refund and given me the chance to choose a cheaper option. I don’t even need a full refund, if they would have worked in good faith I would have still given them a booking. Please don’t ask me to reach out via social media. You blew your chance. Review stands.
Poor customer service
by Nicole Scruggs on 2017/11/09 20:33
We used Priceline last week to book a hotel room. I paid through the app and everything was good to go. When we got to the hotel, much to our surprise a friend of ours called and paid for the room with his own credit card as a gift to us. When we called Priceline to issue a refund, they refused to do so because it was after the cancellation date. I completely understand having a policy like that in place but I feel like given the circumstances, they would be generous enough to issue the refund. Instead, they just get to keep the money for a room that had already been paid for. Such robbery!
Stranded at the airport
by Roman140 on 2018/04/28 20:39
I have used Priceline before for many rentals and hotel but this WILL BE MY LAST TIME! After a long 6 hr flight, I picked up my luggage to then stand in line for almost 2 hours to pick up my car rental. I know this is pet traveling and accept that. What I don’t accept is the fact that after such a long wait we find out that Priceline never paid for our reservation and almost no one else has cars available for us to just make a new reservation and if the do we will be paying more then double. I took out the time to plan and pay in advance for my rental thinking that I was saving time and money but now I have wasted precious vacation time and am now stranded at the airport struggling to find a rental for the rest of the week. It’s great that I will be refunded but I would have expected that Priceline would help find a new car for me since this was their goof.
Business of Personal Travel, Priceline finds the best hotels at the best rates!!!
by Barack O'Malley on 2017/11/17 02:47
Ive been using Priceline for over 10 years now, mostly for business travel. I heard about it once when flying into LA from Seattle, seated in First Class. The guy behind me was recommending it to the person next to him, and I checked it out as soon as I landed. I saved way more over the years than the cost of the first class ticket. Sometimes it pays to keep an ear to one’s fellow business people. This summer, my wife and I stayed in a 5-Star hotel in Seattle (The Fairmont) for about $125/night~ the standard price for that same room was $699! That is exemplary of the power of “Name Your Own Price.”
Absolute Best App For Travel
by iluvtofli on 2018/08/04 19:18
There is absolutely no single time where I haven’t found the best deals (by a significant margin) on the Priceline app. I can check anywhere, and every single time Priceline beats it out. You have to sign up for free and become a member and then it’s time to travel. Every Vegas trip I take, Priceline crushes other sites. California... Priceline. Just planned a Jamaica trip, decided to search everywhere for the best deals and without exception, my Priceline app won the bookings. Lastly but very importantly, I really love the integrations with my calendar after booking as well as my Apple Wallet. It makes the whole process simpler and finishes it perfectly.
Your flights
by archbald64 on 2018/03/15 16:11
For the past 8-10 days we have been struggling to book a flight. I found what I want but it wouldn’t book. Your telephonic volume was high so I got on line and was quickly able to chat with Alec. He said be flight was probably sold out and the Internet posting was lagging behind. Ok, jump forward to last evening and now, that flight is still listed...same date, route, price. I am thrilled. I book...not coming up...won’t reserve. So I thought ok, I pay more. Same destination, 12+ more hours and I now noticed that I am leaving at midnight Thursday instead of reasonable 1535 for a 2 hour flight!!! I’m annoyed. Paid more, wrong time, extra hours!!! Luckily I have 24 hours to rectify but that is now another call to you!!! Don’t tell me the flight I want is still listed with a mistake due to lag time!! It’s been 10 days! Thank you
Most horrible experience ever 😩
by Latonia H on 2018/03/13 18:31
I arrived at the hotel to check in. I prepaid for my hotel room through Priceline. There were no problems with my payment or on the hotel end but the card that Priceline used to pay best western declined!!! It declined several times. The Priceline representative told the front desk clerk that it would be 1 hour before I could check in that they had to straighten things out. The clerk told Priceline that I couldn’t check in until the payment was received from them. They had to make sure they get paid. I had to go to my sister birthday dinner and because they had to do whatever I ended up waiting like 45-50 minutes then it finally worked. Priceline had to give the hotel clerk a card over the phone. I was a hour and half late for my sister birthday dinner. Not good at all!! This was the worst experience ever!!!
Best, easiest travel app to use
by Cyhebert on 2018/03/03 03:14
Been using Priceline for over 10 years and have never had a problem and always gotten exactly what I expected. Their prices are consistently the lowest, especially when I wait until the last minute. I’ve never had a problem getting a room, car or flight at a great price. I always opt to pay ahead of time and have never had any additional charges or unexpected expenses. I have literally made hotel reservations sitting in the hotel parking lot and they had it by the time I walked in the door. Highly recommend it to all my friends and family.
Worst ever
by tiredofscammers! on 2019/02/13 06:08
Booked a room for my brother who was traveling and had no money - the hotel turned him away when he arrived. I was in a different time zone in the middle of the night and had no way to send him money and I lost the hotel reservation I paid for and the hotel and Priceline refused to refund my money! Scammers! Getting rich off of people down on their luck! I pray God repays their evil and their hotel gets shutdown and they lose all profits. I’m tired of the low man getting stuck with the system cheating people! Never again! The rules that they say are posted on the sight are not in plain view and the rules aren’t even listed. They say you have to call the hotel to get the rules. It was a last minute booking. I lost the money and had to scramble in the middle of the night to find a place that would take my card over the phone.
Great app for getting the best price
by Lady Wanderluster on 2018/09/30 12:33
It’s easy to take your time and shop around and get a feel for various areas and amenities. I’m temporarily in a wheelchair for 2 weeks and need to stay in motels. Unfortunately, many motels say they are wheelchair accessible but really only have 1 or 2 rooms...which when you phone the motel to confirm accessibility, those rooms are actually already booked! I finally found an ‘all access’ single story motel, in a good location, with in room fridge & MW AND it was way cheaper than any other place. Just keep asking for what you want and need and the Priceline algorithms will dig up exactly that.
Wonderful customer service
by Cllester on 2018/03/29 02:12
After a huge delay and nightmare trying get a connecting flight rescheduled with the airline who didn’t seem to have a competent call center, my fears were set to rest by Priceline’s amazing customer service. After all the hassles with the airline, I received a pleasantly unexpected call from a customer service agent with Priceline updating to all of the changes to my travel itinerary and following up to make sure I was aware and confirming the changes. How nice to get a call from a person checking in to see that I was okay with everything and keeping me informed. Thank you Priceline!
Trip ruined and budget smashed due to over booked hotel
by KoolieDMC on 2017/10/08 02:51
I made a reservation for the Mayflower Hotel in Washington DC but at the last minute, I was sent an email telling me to call Priceline that I did not see until I went to the hotel and was embarrassed to learn that I did not have a room. After about an hour on hold, being transferred to a Marriott in Canada on one call, and when finally getting someone in their relocation department, I was offered to pay a reservation at another hotel that I would have to pay for and try to get reimbursed later. My trip is ruined and I’m having to pay way more for parking and having to drive around and make accommodations. I am very disappointed, the few good experiences with Priceline are null and void knowing that reservations don’t mean anything to them and their customer service is horrible.
Use it every time I need a hotel.
by specialed5000 on 2019/01/23 23:10
Haven’t had occasion to book a rental car or flight yet but I’ve used the Priceline app probably 10 times in the last few years and always get a good deal. I usually use Express Deals and after booking I check the hotel’s website for the best direct price which is usually AAA or gov’t employee rate. I probably have paid about 50% on average of the hotel’s best web rate. Also, with a little practice and paying attention to both the star rating and approximate guest rating percentage I can almost always tell which hotel it is before booking.
Always the best service!
by stushep02 on 2017/12/03 22:00
We have been using multiple app platforms for travel for years. But no matter what we always come back to Priceline. I travel a quarter of the year and my family are huge disney fans. Regardless if it’s just a car or hotel or flight, or mixed match between them Priceline always takes care of needs. Priceline always seems to have the best price in hotels with accommodations for our son who as ASD and are always seem to sink well with our primary traveling airline. We will forever be a Priceline family whether it be for work or vacation. Thank you priceline!!!!
Bring back name your own price
by Johnf862 on 2018/03/21 02:07
The app and company has always been great to use. A specially when they had the name your own price tool . A few years ago my wife that lives in Thailand had to have emergency surgery . And I was at home in the states. Money was short for me that month but because of the name your own price tool I was able to book a flight to be with my wife when she needed me the most. But now I find that they no longer have that tool. So if anyone from Priceline reads this please bring back the name your own price tool. You never know when someone will have an emergency and need to be with a family member or a loved one . 🙏
Just switched to Expedia
by KD roach on 2018/03/04 18:49
Used Priceline on recent trip to London. Searched flights for another trip this fall. Thought I had booked flight (my bad I guess), because when I went to check less than 24 hours later-nothing was there. Tried to rebook and was sent to a page that said OUCH at the top, flight no longer available. Really?! Customer service worthless. I found that if you search for flights and do not book right away, then the next time you try to book flight, prices are jacked way up. I’ll never use them again. What a scam and horrible customer service. UPDATE on your response. Right after I searched several times on my phone I did the same with someone else’s phone. Guess what? The cheap price was available on their phone. Think your explanation is BS. I’m very happy with Expedia.
Awesome
by John till death on 2017/11/15 01:07
I've used this app for years. It's been great up until they changed their “name your own price” policy. Say you see a 4 star rated place single rooms in express deals for $90....well if you choose to name your own price for 4 star hotels and the lowest you can bid is say $136... Now they sell you the express hotel but at the increased price. So instead of saving money on name your own price, you actually risk paying more for the same hotel. It took over an hour talking to customer service before they offered me 5% off my next express deal hotel... so yeah. I’m going to start using a new company. Priceline ripped me off. Instead of saving money through their “deals” it cost me an extra $40 and they didn’t help me at all. Been using this service over a decade. This is super disappointing. Your loss
Rating Trends
258,466,390,333,364,363,419,376,351,431,332,299,385,375,318,290,342,328,316,402,408,266,199,295,438,466,340,200,158,571,391,336,337,335,429,320,318,275,367,501,542,461,434,413,319,349,387,411,397,355,304,338,349,347,349,0,1044,349,330,301,0,667,380,366,286,0,4327,0,5045,296,0,564,262,308,314,325,388,299,235,263,324,338,362,353,327,321,310,345,408,414
All Versions
4.0
323,264 total
 5
257,436
 4
38,432
 3
11,454
 2
4,852
 1
11,090
Current Version (17.5)
5.0
229,647 total
 5
193,136
 4
26,532
 3
5,753
 2
1,217
 1
3,009
Version History
More...
Keyword Volume Hits KEI Rank
rental car sites
0.00
67
rental
13.73
17
flights
17.51
11
rental cars
39.23
9
1
rent my car
41.83
6
hotel
24.66
5
hotels
13.60
4
rentalcars com
0.00
2
price
0.00
2
priceline app
642
1
priceline
889
1
priceline negotiator
0.00
priceline com
0.00
rental car discounts
0.00
Screenshots
Keyword Volume Hits KEI Rank
rental car sites
0.00
129
rental
13.73
24
1
rent my car
41.83
17
flights
17.51
16
2
hotel
24.66
5
1
hotels
13.60
4
rental cars
39.23
3
1
price
0.00
2
rentalcars com
0.00
1
priceline
889
1
priceline app
642
1
Search Visibility
App name
priceline hotel & Travel Deals
Description
Get exclusive app-only hotel deals, amazing discounts on flights and rental cars, and the best trip planning on-the-go. Download the priceline.com app and join millions of happy travelers who book great deals with us every day. Rated by Travel + Leisure as a Best App for Travelers! Our app makes people happy: • Book exclusive hotel deals found only on the app. • Travel deals everywhere you look - low-priced hotels, cheap rental cars and discounted flights. • You’ll save up to 60% off with Express Deals® and even more with Name Your Own price®. Seriously. • Personalized, relevant hotel recommendations. We have the travel deals that matter to you. • As you search more, we uncover even more deals just for you. • Super-quick travel booking, especially when you’re signed in! We do fast well. Our app saves you time: • Did we mention the super-quick travel booking? • Easily access and make changes to your trip wherever you are with our My Trips feature. • Get all of your reservation and travel info right on your phone, even if you booked on your computer. Like magic. • Search by city, address or point of interest to book the most conveniently located hotels and rental cars. • If you have an Apple Watch, view your upcoming trips and book nearby last-minute hotels just like that. Our app takes you there: • Anywhere you want to go, and it goes there with you. But it never complains. • Across the globe with super deals on thousands of domestic and international flights across the globe. Pace yourself. • On the road with rental car deals on 22 brands in 28,000+ locations. That's how we roll. • To wonderful rooms in 800,000+ hotels worldwide. That’s a lot of little shampoo bottles. Our app has your back. And it’s watching your wallet, too. priceline is part of Booking Holdings, which includes leading online travel brands such as Booking.com, Agoda, Kayak & OpenTable.
Great site to plan better for trip.
by mohan pa on 2019/02/16 14:45
Great site to plan better for trip.
Terrible customer service!!!
by Isavelives1234567890 on 2019/02/16 14:44
Booked online on app at a hotel for $136. Found out they changed it to $118. Called to get the price change and because it’s on their own website they won’t change it. Also, told them I wasn’t getting the coupon for 10% off express deals for every night say that I booked. They said I wasn’t signed in. Ummmm, it says “sign out” at the bottom of the app!!! I’ve booked 5 hotel stays within the last 2 months! I get emails already but only sales pitches and never coupons!! I HAVE BADGES!! Do yourself a favor and go online somewhere else. They obviously do not back their company up.
Hands down Best Deals on Hotels
by Neel_Pat on 2019/02/16 03:39
Priceline smokes every one when it comes to hotel deals.
Badges?
by Becaru on 2019/02/16 01:00
Priceline can take their badges and shove them as far as I’m concerned. This company does absolutely NOTHING to inspire loyalty.
Hotel reservation
by DDpanamacity on 2019/02/16 00:04
I booked a hotel sent a confirmation we got to the hotel the confirmation never arrived. Booked another hotel got to that hotel and the hotel was full and there were no rooms but per Priceline there was a room. I won’t be using priceline again
Great flight
by Silver 1959 on 2019/02/15 21:11
The flight was comfortable the price was right this day was great and very helpful and I would do it again thank you American Airlines in priceline
Quick Response
by Rebbafish25 on 2019/02/15 13:58
I like to pick my stars and area and have it find me a hotel!!! Never disappointed, always get a low price for a high quality room!!
Deceitful, don’t do it!!
by california_Steve on 2019/02/15 09:29
So here was the problem: I am an orbitz customer (yay Orbitz!!👏🏻👏🏻👏🏻) who hasnt used priceline for a long time. I wanted to stay at the new Wyndham in Yangon. I wanted their breakfast and a king sized bed. I found a good refundable king size superior room with breakfast included offer on priceline.com and not on orbitz, so I figure I should give them a try. I book and pay. Never receive a reservation confirmation email. I have to search a lot to find my reservation, but eventually it gets added to my app. I didn’t think to look back and make sure they actually included the free breakfast shown on the room selection in the reservation. I get to the hotel and they give me two double beds with no breakfast telling me I am an Agoda customer. Breakfast is $23 per person per day. There are two of us for four nights so almost $200 more for breakfast! I reach out and they inform me that Agoda did the booking and refuse to help me. They just refer me to Agoda. Agoda just calls the hotel and basically tells me I am out of luck. To add salt to the wound they are now offering the room at half of what I paid, again supposedly with breakfast! Agoda says that even though my reservation had free cancellation now that I’ve checked in I will have to pay the $550++ I paid if I cancel. This is unfair. It’s not what I wanted.
Do not use this app
by cosbor11 on 2019/02/14 19:10
Save yourself the grief. When you book a hotel in a certain geo-fence, they make it seem like you will get a nice hotel for a good price. It will ALWAYS be the worst hotel in that given area. They advertise it as one of these hotels: Hilton, Omnia, Kimpton, etc.. I ended up getting The AT&T Conference Center for much over market value + $112 in fees Do not play Russian Roulette with these scam artist. You will lose and the customer support will just keep saying the words, “the contract”
Topped rated ⭐️⭐️⭐️⭐️⭐️
by T-Rican on 2019/02/14 06:01
I definitely give Priceline 5 starts. The deals I find here are amazing compared to any other websites I’ve tried. Catch the great deals when you can because they go fast.
Good app, but fix the darn C card problem
by Hemabh on 2019/02/14 05:24
App is good accept, it won’t accept the credit card, bc the address line is ridiculously designed. Please fix it so frustrating. Keep it simple so it won’t show an error every time you try to add a new card. Otherwise good app.
THE BEST !!!!
by jass631 on 2019/02/14 05:16
Best hotels for cheap
Great deals
by philip one l on 2019/02/13 21:31
Love hidden rates You know if you use the site the hotels you want Add this to spot hero Best of both worlds Another great deal Hotel offer $140 with tax Priceline $95 with tax Pays for dinner
Great
by Clif47 on 2019/02/13 16:03
It’s great !
Worst ever
by tiredofscammers! on 2019/02/13 06:08
Booked a room for my brother who was traveling and had no money - the hotel turned him away when he arrived. I was in a different time zone in the middle of the night and had no way to send him money and I lost the hotel reservation I paid for and the hotel and Priceline refused to refund my money! Scammers! Getting rich off of people down on their luck! I pray God repays their evil and their hotel gets shutdown and they lose all profits. I’m tired of the low man getting stuck with the system cheating people! Never again! The rules that they say are posted on the sight are not in plain view and the rules aren’t even listed. They say you have to call the hotel to get the rules. It was a last minute booking. I lost the money and had to scramble in the middle of the night to find a place that would take my card over the phone.
Amazing
by Dlover1112 on 2019/02/12 20:17
Always lower prices! Easy to use and has every hotel!
Priceline
by Dee Dee 100 on 2019/02/12 19:25
Need to go to brother-law funeral and got a great price. Thank you.
Best On The Go Get Way To Find The Cheapest Deal!
by Ding fong on 2019/02/12 15:06
I travel a lot for work and I always use Priceline if I need to get a room. I watch my close associates struggle with finding a room and then the prices are always way higher. I open up my phone, type in the town and boom within 2 minutes I can find the perfect deal. The express deals 9/10 are better hotels than I would generally buy and are generally at I price I wouldn’t normally pay for a hotel...because they are just that cheap! Once I got a 4 star suite 10th floor for only $54! If you have a problem their support center is very good at making sure you’re happy. All around this is a must have service for anyone traveling who wants to save all the cash they can! In one year I saved $2,500 on express deals.
Horrible
by Matrix888111 on 2019/02/12 04:49
Do not use this app at all that trick users by requests Cars ,hotels ,flights they show you good deals but you will get very bad deal when you call them they sad sorry we can’t do anything for you . That’s very sick disgusting
App has one big flaw
by Chespseats on 2019/02/12 01:36
Can’t use my pre-stored credit card info from my phone.
Great Discounts on the Biggest & Best Hotels
by DarkHorse_86 on 2019/02/11 19:22
I love how easy it is to book on Priceline. They also have so many mobile deals it’s incredibly straight-forward. Thank you Priceline ;)
Better trips, company savings
by Yeah Claire on 2019/02/11 18:13
Using Priceline allows me to regularly save 50% on my company travel while staying at nicer hotels, driving nicer vehicles, and getting recognized for my efficiency in travel by company officials. (It’s not me, it’s all you) There are the occasional frogs (only one out of 100+ hotel stays, a few long waits on rental cars- which is an airport and staffing issue not a Priceline issue) On the much more beneficial side, I am able to stay at 4.5-5 star hotels with all of the amenities, while my colleagues are paying at least twice the cost for a 3 star hotel. Thank you Priceline, for making required travel like a vacation.
Works when I need it.
by Heehew1 on 2019/02/11 17:26
One of my many go to apps.
Very disappointed!!
by Bryales on 2019/02/11 15:43
5 Days before my trip they cancelled my car!!!!!😡😡😡😡
Good deals
by Justplaincracker on 2019/02/11 03:26
I like Priceline but have had no luck resetting my password in over 2 years. Jane
Did not accommodate for customer with issues on their end
by Angry, Broke Customer on 2019/02/11 00:10
It took me over 3 days to book a hotel room due to issues on Priceline’s end. I was eventually able to book, but at a completely outrageous price where they claimed “rates change every minute.” They do not care about customer care and did not help whatsoever. Happy to say I have finally booked the hotel, but am I thrilled with the price? Absolutely not!
Priceline mystery
by Waters718 on 2019/02/10 22:11
My last couple of bookings have been through Priceline and the service has been great. i had no clue that they were the third party but that was a great mystery 😊
Priceline
by GeorgiaMarie06 on 2019/02/10 12:54
Using this app was amazingly easy! I quickly found what I was looking for and booked my hotel within five minutes!
So far so good.
by AhilanB on 2019/02/10 04:51
Except rare cases, I have wonderful experience with Priceline. I use it a lot for domestic hotel and flight booking and international air-travel. Other booking sites far behind. I moved to Priceline from Expedia and I love it.
Great app
by Husain Abul on 2019/02/10 04:12
The best price i can got with all the other car rental app
love priceline!
by hanmcraig on 2019/02/10 01:24
took a chance & booked the express deal (made super easy & convenient by the app) ended up getting a hotel i’ve always wanted to stay in! so excited! the app is super easy to maneuver & priceline is awesome!
Awesome deals
by louramos151 on 2019/02/09 21:48
I been with pricline for 15 yrs never let me down
App & Service Are Both Great
by RedSoxNationMT on 2019/02/09 19:33
The App is better than the competition and I’ve not encountered any issues traveling.
LOVE PRICELINE
by 123uia on 2019/02/09 18:54
Always easy, fast, and efficient! I LOVE Priceline!
Mr Lyles
by chicklyles on 2019/02/09 16:13
Using this app is the best and Priceline’s prices are the best I’ve save 70 percent on room and vehicle this weekend
Great Priceline
by abo alnawa on 2019/02/09 07:07
I have been using this amazing app for two weeks and it has been one of my best experiences that I ever had. I have used many apps and never found one like Priceline at all.
Ccccxxxxxcxx
by cccccccoooooooo on 2019/02/09 04:35
Ok
Worst Ever App
by asdfghjklmznvxc on 2019/02/09 03:07
It did not allowed to enter the Coupon code... Lost 10% of cash.. Another example of its worst is: its not allowing to submit the feedback due to Nick name
Easy to use app
by RandeP on 2019/02/09 00:52
This new Priceline app is easy to navigate and gives all the information you need to keep track of your reservations.
Great app!
by tor_e on 2019/02/08 14:37
The app works well and I love saving money when booking with Priceline!
Unsatisfied customer
by SexyTLCdiva on 2019/02/08 14:18
They do not take into consideration your previous ratings on hotel stays, so don’t choose an express deal without fully thinking about it. I received a hotel that I had indicated that I was not happy with, they re-booked me anyway (out of plenty of hotels I was happy with) & would not accommodate me to cancel or change. They have lost a long-standing customer in me.
Nice very good I’m so happy
by nasser 2005 on 2019/02/08 08:14
Thanks
So nice and forgiving
by JB9410! on 2019/02/08 00:14
I have had to change my flights three times in the last 24 hours due to the changes in my loved ones health. Priceline is so great because none of the changes were penalized. Thank you!
Horrible Customer Service
by N. King on 2019/02/07 22:58
Just checked in to our hotel and heard them desk quote a price lower than the rate i got through Priceline. I called Priceline because their website says they have the low price guarantee and they’d refund the difference. Turns out all of that is BULL. First they said they wouldn’t refund the difference because it was their profit margin. Then they said that my reservation no longer qualifies for the refund because I had gone ahead and checked in. Everything they say about why they won’t fulfill what they advertise about the low price commitment is just taking in circles. I’ve used Priceline for years and will never use them again. Contacting the hotel directly would have saved me more money and I’d probably have gotten a better room.
So much easier
by MartiAke on 2019/02/07 22:41
I like Priceline better than any other online ticket apps for hotel, flight, and rental
Saves me money
by Sister710 on 2019/02/07 20:15
Priceline is always helpful. It gives me the information that I need to make an informed decision about where I want to stay.
Amazing deals
by amrsoto on 2019/02/07 19:19
So easy to use and amazing deals. I recommend it to everyone.
Be very careful
by LuckyBrasso on 2019/02/07 18:47
Caveat emptor. If you make any little mistake, or miss any item that pops up during your booking process, do not expect to be able to resolve the issue after the fact with support. My experience, I bid $130 for a hotel for my upcoming trip. Got the screen saying that I should up my bid, so I upped to $140 and resubmitted. Another page popped up asking for my initials. I thought the initials were to acknowledge my new bid, I entered them and resent. I was confirmed for a hotel stay of $212+. Went through support. I know taxes and fees are extra, but 50% higher than my bid seems excessive. I was told that the initials page was advising me of an extra Extra hotel fee. I had missed it. Support was completely unhelpful and I’m stuck with it. I think Priceline acted in bad faith on this transaction. I don’t need parking, internet, or use of the pool, or anything else this fee includes. Priceline support should have offered a partial refund and given me the chance to choose a cheaper option. I don’t even need a full refund, if they would have worked in good faith I would have still given them a booking. Please don’t ask me to reach out via social media. You blew your chance. Review stands.
Easy to use!
by AlyK79 on 2019/02/07 16:12
Simple, straightforward, and easy to use. Love looking for express deals!
Easy
by webly123456 on 2019/02/06 18:57
Very easy to use. I’ve planned many trips through the App.
First time user
by Tia Corie on 2019/02/06 17:27
This was my first time using the cite. Excellent customer service.
Beware
by riveroutback on 2019/02/06 02:02
Priceline will tell you a hotel is pet friendly. The hotel website will tell you that they aren’t pet friendly. If you book on Priceline they will tell you the hotel can charge a fee for your pets. I don’t have a problem with the fee. I have a problem with Priceline saying the hotel is pet friendly, totally contradicting the hotels published fact of not being pet friendly.
Great app
by prettya16 on 2019/02/05 17:51
I like it very easy.
Love this app
by notlost19 on 2019/02/05 02:27
Priceline is my favorite of all the 3rd party websites. The app makes it even easier to keep track of reservations, and book good deals on hotels. We don’t use for rental cars or flights.
Easy to use
by Andersen_ERAU on 2019/02/04 19:11
Fast. Accurate. Easy to use
Conflicted
by ShowtimeCOS on 2019/02/04 14:00
Priceline has great deals and their App, is great! I recently began my sign up with Priceline and had an awful experience with customer service from the moment I called, had to go through several personnel to speak with a Manager and then to GM who all said there is nothing we can do! Read on, while on the App and researching to fit my budget, with family aboard in truck, the book prompt was inadvertently hit and I immediately contacted Priceline, I was told there was nothing they could do! The one manager contacted the hotel and that hotel told them they would not refund money, then in an instant, the hotel now processed funds to draw off my account! The General management tells me he can not call the hotel to correct this, after wasted time with them, I contacted my bank to cancel my card and stop payment! Needless to say, I contacted the hotel in an effort to resolve, left info with staff for management to contact me, and of course they did not! I will do a review and name that hotel! As for Priceline, dealing with people like that, you should have standards for which you allow them to be part of your business! I would remove them from you postings! Respectfully, U.S. Marine Retired
Car Rental
by daredevilgene on 2019/02/04 03:13
Virtually 100% of the time, I use this app for renting cars. I’ve never found a less expensive source.
Love the App
by Amallick on 2019/02/04 00:53
Love the App, so much better than Hotwire and other apps... worked really well for my overseas trip in Europe and Asia .. got really good deal
Bait and switch
by Cleon01 on 2019/02/03 18:10
Signed up for an express deal hotel. Express deal said it had a casino restaurants onsite. Instead of staying at a 2 1/2 star hotel with a casino with restaurants on site they booked me at Comfort Inn. That’s not what I was offered that’s not what I signed up for that’s what I call a bait and switch
Misleading adverts, neutered customer service
by Cbus75 on 2019/02/03 16:06
I won’t be using them again. Chose to pay extra so I could choose my seat on the flight. At no time during the booking (or later) was I able to choose my seat. I asked for a refund, for just the extra money, from customer service. I got a no. “Sorry we didn’t meet your expectations, but thanks for chatting with us!”
No Extended Stay Options
by lbrian84 on 2019/02/03 07:05
This apps options for hotel search criteria is so limited. They do not offer extended stay or residency type establishments for people such as my self who travel for a living. I’m usually in a city for 3 weeks and would rather search by weekly even monthly rates and am unable too. First last and only time I’ll use this app or Priceline for that matter.
Terrible customer service
by Kt%#}123 on 2019/02/03 00:43
Will never use Priceline again after trying to deal with their customer service. I scheduled a trip, booked a hotel and when I arrived to the hotel (which said it was a 4 star hotel) it was ran down with broken windows on one side of the hotel. I didn’t feel safe staying there and it was in no way a 4 star hotel. I had to pay for another hotel and never received a refund from Priceline. Save money and book at Booking.com
App
by stratus 45 on 2019/02/02 21:22
Always easy to use and Priceline has great prices
BEWARE PRICELINE YSING YOUR ACCOUNT INFORMATION
by Lyft Lover 😊 on 2019/02/02 17:42
Like some folks here I booked a car, did not get said car and was charged a cancellation fee even though I DID NOT provide my account information. Priceline apparently provided my debit card info from a previous booking and the car rental company charged my account. I couldn’t get the matter resolved after several phone calls to VERY unprofessional customer service reps. This is unethical and illegal. I’m awaiting legal advice as this is unacceptable.
Terrible customer service, they don’t stand by their policy
by Vonslinger on 2019/02/02 06:26
I wish I could give them a zero star review. Booked a hotel room through Priceline, arrived at the hotel to find it was infested with bedbugs. I went right back to the front desk and told them I would not be staying there that I wanted a refund, they said OK. After I left I contacted Priceline to make sure that my refund was going through, they said they contacted the hotel and they disputed that they had bedbugs “ of course they disputed it” so then Priceline proceeds to tell me that they’re not giving me a refund for a room that I did not stay in, that I even took pictures to show them the bugs . Will never book anything with them again
App deals r like magic
by YMV:) on 2019/02/02 04:11
App deals is like magic. It has made it affordable for my kids to fly to San Fran and see their Dad more often.
Jen mc hill
by jen mc hill on 2019/02/02 03:46
It’s so easy and convenient. I sorta feel guilty to take advantage of the service. Especially for those who are unaware‼️
Review
by aliceflame on 2019/02/02 01:23
Priceline always finds low prices!
Sherry Gullatte
by Sherry Gullatte on 2019/02/01 19:35
Priceline is the way to go in booking hotels! I always get the best lower rate! I have use several but Priceline is the best!
Love it!
by Bhia1 on 2019/02/01 07:30
Easy to use and thanks for the GREAT last minute trips- flights, hotels, car rentals with great deals (:
For the love of Priceline 👍🏽
by Daymoney 💯👌🏽 on 2019/02/01 06:21
Don’t no app on my phone save me as much money as Priceline they always have the best deals An prices I could never complain 👌🏽 keep up the great work
Mislead people
by Sssssssssggggj on 2019/01/31 23:52
No problem with booking a airline reservation with them but I will never booked another hotel reservation with them when asked a simple question I find out I have to contact the worse booking agency in the world because Priceline has booked it with them with out telling me if you’re going to take a persons money and not tell them what you did then you need to man up and take responsibility and contact the other booking agency for the people you misled in thinking they booked with you
Love it. Quick easy and direct. And you don’t need a credit card!!🤗🤗🤗🤗
by Queen's Hair & Beauty LLC on 2019/01/31 17:03
I love how you don’t have to a credit card and how quick it is.
Right on time!!!
by KokoCheenelle on 2019/01/31 16:52
Thanks for assisting me in finding a reasonable hotel not too far away from my Daughter’s graduation site!!! Right on time!!!
Love it!
by Moni3636 on 2019/01/31 07:54
Super easy to book on the app. Makes it easy for me when I’m always on the go!
Mrs
by alley the cat on 2019/01/31 04:29
I just love Priceline deals! Thanks
Most useful app
by KiraR14! on 2019/01/31 02:49
Love
Good experience.
by Mic diddy on 2019/01/30 16:38
I have booked through Priceline many times. Hotel usually. Flights are comparable but I prefer to book through the airline specifically. Sometimes I have even got a car through them. It’s never been an issue. Always works out just fine. Sometimes I have found cheaper prices elsewhere but the service I have gotten with Priceline is worth missing out on saving a few bucks.
Always fits my needs
by KAYLAAwayy on 2019/01/30 16:14
Love Priceline
Poor customer service and pricing
by Buckeye130312 on 2019/01/30 02:21
Poor customer service, and when I tried to book a flight through Priceline the cost increased by $50 instantly. Do yourself a favor and book flights directly through the airline.
Easy peezy
by mommadx2 on 2019/01/30 01:36
Love Priceline. I use it to book all my hotels. Quick and easy.
Awesome
by gigibecali7 on 2019/01/29 03:36
Awesome experience 😉
Happy user
by domjon3276 on 2019/01/29 01:38
Easy to use
Monroe airport enterprise rental car is absolutely terrible
by fernjuan on 2019/01/29 01:26
Will not honor prices or reservations made or advertised
Use anybody else
by dfytdhiyecviif on 2019/01/28 19:09
No customer service, terrible app.
Excelente App!
by Victhor85 on 2019/01/28 19:05
Easy to use and to shop around for the best prices available!
Happy Customer Review
by Suave Satyr on 2019/01/28 02:36
I Love how priceline continues to send me great deals & show me where the cheapest hotels are. I Love Priceline & will continue to use it, Thank You
A+ app and deals!
by Sarah436 on 2019/01/28 00:00
I love Priceline!! I book several hotel rooms a month, plus use it for rental cars too, for years! I love the express deals and the coupon codes. I’ve never once had a bad experience. Way better prices, hotel choices, hotel quality, and easier to use than any other site by far! Priceline makes Expedia and hotels.com look outdated. Keep up the great work!
Smooth so far
by Dr. Dx on 2019/01/27 21:44
I’ve booked my vacation on Priceline.com and the transaction was very smooth, I’ve also downloaded the app, and it is simple to use. About customer service I cannot say anything as of yet, since I haven’t had the need for them for now. Will rate higher after my trip is completed.
Not worth any of the hassle
by MommyKCQ on 2019/01/27 12:34
First problem was it kept declining my credit card when I went to make payment. I then went in to the hotel I was trying to book thru Priceline, and they did it for me with THAT card and I even saved a couple more dollars than I would have with Priceline. And then what do I go do? I try using it again a second night. Didn’t want to lose the room at the rate I saw. We needed something for more adults, and we enjoy staying at this particular hotel. I thought maybe there was just an issue online the night before, but no... It declines my card again. So I use a different card. That one worked. But then I find out if I had just booked with the hotel, I would have saved another $15. Not very pleased right now.
Can't clear private data and searches
by Nickname 22222 on 2019/01/27 12:01
No privacy concerns for consumers !!!
I was able to book a room and hotel was sold out.
by Offer more chips on 2019/01/26 21:57
Want a full refund now
Great app
by General492 on 2019/01/26 19:22
I use this frequently and have only had one problem on a check in which was remedied with a quick phone call.
Great
by Shawty Ree on 2019/01/26 15:05
I always use this
Love it!
by kingjames1952 on 2019/01/26 12:57
I fly alot so i use this to book quick trips!
In love
by Kika43 on 2019/01/26 04:16
I love price line it’s the bestest ever
Best app
by TBonty on 2019/01/26 03:40
Always comes through when I need a good deal especially ,name your own price
Priceline never disappoints
by sj waller on 2019/01/26 03:35
I always find the best hotel rates using Priceline ... I’m absolutely satisfied with their services
Awful Customer Service
by Ryan Mack the cheap guy on 2019/01/26 01:40
Booked a hotel for Wednesday and another room for Thursday. My flight was cancelled Wednesday morning. I cancelled my rooms right away ON WEDNESDAY. They didn’t call to cancel until THURSDAY even though I called the hotel personally and got them to give the okay to cancel the room on Wednesday, but Priceline needed to make the call themselves...not me. I used that God awful chat system to give them the name of the account rep at the hotel on Wednesday, but again...they waited a day to call on my behalf...the hotel didn’t cancel my reservation...why would they? Priceline admitted it was messed up and they should have called that day, even though i did their job for them, but all they could do was just apologize while I ate the $100 for the room...oh...they did offer a 5% discount on my next booking. The customer service reps also didn’t really speak English well and I kept repeating myself. After over 5 hours on line and the phone all I have is a bunch of “sorry” statements, frustration, and $100 less in my pocket. They could care less about customer service.
Second time WILL be the last! Bad business
by hello expedia on 2018/12/27 18:13
Booked a car for 5 days, travelled to my destination, stood in line(that wasn’t moving) for an hour and a half without making it to the counter only for the Avis counter rep to come out and announce that they did NOT have ANY cars available...contacted Priceline and they showed no interest in resolving the issue or refunding my money-we’re not even talking about attempting to offer anything extra for the enormous inconvenience and totally bollocking a holiday vacation. Let them contact the counter they said ,as if I had the least concerns about the company at point of this awful situation explanation, and we will contact you within 24 hours. 4 days and haven’t heard a word, called back and they’re still unable to contact the rental counter AND NOW it has to be 10 days beyond my rental window??? NEVER USING THIS COMPANY AGAIN. The only guarantee I got, it was a best price guarantee deal, is guarantee to pay for ABSOLUTELY NOTHING. I suspected something was amiss when there were NO other rental car counters with customers. The kicker--there were several customers that were back there from the previous night BECAUSE...(wait for it) they had no cars. UNBELIEVABLE. I just wonder if they understand or quite frankly even care that there's not enough difference in what they offer to make hard working customers patronize their business after enduring these situations--I know the reps I spoke with wherever they are had no concern whatsoever.
Conflicted
by ShowtimeCOS on 2019/02/04 14:00
Priceline has great deals and their App, is great! I recently began my sign up with Priceline and had an awful experience with customer service from the moment I called, had to go through several personnel to speak with a Manager and then to GM who all said there is nothing we can do! Read on, while on the App and researching to fit my budget, with family aboard in truck, the book prompt was inadvertently hit and I immediately contacted Priceline, I was told there was nothing they could do! The one manager contacted the hotel and that hotel told them they would not refund money, then in an instant, the hotel now processed funds to draw off my account! The General management tells me he can not call the hotel to correct this, after wasted time with them, I contacted my bank to cancel my card and stop payment! Needless to say, I contacted the hotel in an effort to resolve, left info with staff for management to contact me, and of course they did not! I will do a review and name that hotel! As for Priceline, dealing with people like that, you should have standards for which you allow them to be part of your business! I would remove them from you postings! Respectfully, U.S. Marine Retired
Ridiculous, useless service
by Rmann333 on 2018/08/01 22:58
So, I booked a reservation for a car and received a confirmation from Priceline and the car rental company as well. Next day I get a call from the car rental company saying they don’t THINK they will have a car for me and will possibly not be able to tell me until I’m standing at the counter. Seriously? I’m driving out of town about 500 miles and have a deadline to meet. I then call Priceline “customer service” and through their agent and a supervisor they let me know they are not able (or interested by the sound of their voices) to help and just want to cancel the reservation. When I asked about why a reservation is not a REAL reservation, they blandly inform me that they do not have access to the car rental company’s inventory and have no idea whether a car is actually available when a reservation is made. Nor do they even make contact with the car rental companies EVER to coordinate. They just make reservations leaving the car rental companies to decide to honor the reservation or not. If the car rental company had not called me, I would have been out of luck; standing at the counter with my, uh, best intentions in my hand and no car. So I cancelled my reservation with Priceline, deleted the app and bought a plane ticket. Which was only a little more money than the car rental. Even on short notice. My summary: USELESS, RIDICULOUS, UNNECESSARY APP AND COMPANY! Caveat emptor!
Horrible Customer Service
by sogolover on 2018/01/10 17:00
I have used Priceline regularly for the last few years, booking hotel rooms through them several times a month. When there are no issues, they’re great, but the times there are issues make it unbearable. I booked a hotel using the app based on it being in a specific location, and being able to get a suite with a kitchenette at a great price. Once I received the confirmation, I realized that the hotel was located approx 20 miles away from where they showed on the map, and I had a reservation for a standard room. I was told by hotel employees that they had contacted Priceline several times regarding the incorrect information, but they had made no effort to change it. So after my family drove nearly an hour out of our way to stay in a room smaller than I had intended, I let customer service know about the incorrect information and requested a refund based on it. After a few communications with different CS reps, they have yet to acknowledge that the information was inaccurate, accept responsibility, compensate me for my inconvenience or correct the info on their site. They are intentionally deceiving their customers. Priceline’s entire purpose is to curate travel information to simplify the process for users. If I have to use other sites and apps to verify that their info is correct before using them, then they are useless to me.
Worst customer service
by jpmaze23 on 2018/10/09 18:09
I booked a hotel and made a mistake in the date. Priceline refused to refund my reservation. I called in just a few minutes after my error, they beat around the bush saying they have to call the hotel, made me wait 5 days, no one called back. I had to follow up on my own just to be told they were not going to cancel it. I’ve used Priceline for many years and to extend that kind of garbage customer satisfaction is a slap in the face, especially considering this cancellation request was escalated a week prior to the reservation, this wasn’t a last minute cancellation request. I’ve always recommended Priceline to friends and family, now I’m going to tell people to go elsewhere for failing to meet expectations and refusing to help, they refused even after I told Priceline “I’m going to rebook right after cancellation, so you’ll still have my business” no they still refused, asked for a manager and refused. Priceline your incompetence and lack of customer care has now cost you a lifetime customer. You could’ve made tons more money on my lifetime loyalty and also gained even more customers through my recommendations, but you got greed and said you practically dgaf about customer satisfaction. I’d give you negative stars if I could. This industry is far too competitive for you to treat loyal customers that way.
Easy Interface - Great Prices - Great Customer Service
by IllinoisCountryBoy on 2018/03/11 23:20
I can’t say enough good about PriceLine and the App. I have used the service numerous times, so my review is based on all of these experiences. I alway check other sources for deals and I always find the best deals on PriceLine. I have used it for business and personal vacations. But what made me actually write this review rather then just rate the app, was my recent experience with their customer service. In a rush to get a reservation done while sick and mildly medicated, I accidentally made the reservation for the wrong dates. I needed it for a week later. Once I realized my mistake, I called PriceLine directly from the app. The service rep (wish I could remember his name) was professional and friendly. He contacted the hotel for me and confirmed that they could cancel the reservation for me (it was a special deal that was supposed to be non-refundable). I received the cancellation notice seconds after getting off the phone. PriceLine went the extra mile for me, and that is why I am writing this review and gave them 5 stars. Thanks again PriceLine.
Horrible Customer Service
by 🤡🎃 on 2018/06/29 08:37
I’ve gotten a great hotel on this app, but every other hotel I’ve gotten has sucked. Don’t do the express deals if you’re going to use the app at all, they’re never what they say they are. Even the guest scores are unreliable because somehow it shows they rated it well when the review they’ve given is something along the lines of “horrible customer service” “my car was broken into” “bed bugs”. When I tried to contact Priceline about a problem with my card, they insisted that the hotel would accept a card with any name on it for incidentals. The card I booked the room with had been stolen and they were saying that I wouldn’t have to show them that card, or even a card with my name on it, just any card, even after telling them that I have seen many reviews in which people were turned away for just accidentally leaving out their middle initial for the reservation, they just repeated that any card would be fine. I then asked if I could be refunded the money I bought the hotel room with so I could put it onto another card I could show the hotel, they copy and pasted the hotels refund and cancellation policy and ended the chat.
Just another unhappy former customer.
by Mt10425 on 2018/01/20 21:07
Like others have said, issues aren’t resolved. This morning I booked a room but got the month wrong. The dates were correct. I contacted customer care chat within five minutes and asked if it was possible to change the reservation dates. They said there was a cancellation fee but would call the hotel asking them to waive their fee. No manager was available at the hotel to answer for 15 more minutes. I re-contacted PL chat 20 minutes later. The new agent read the info from the previous agent and made the call. While I waited fir an answer, I called the hotel directly and talked to the manager who had PL on hold. She stated that they had no problem waiving the fee but PL was unwilling to waive their commission. Mind you, this commission would’ve happened as soon as I made the new reservation. PL said there was nothing they could do, blaming the hotel. I asked what the cancellation fee was and the said it was the total I had paid for the room, which isn’t a fee of any sort. So, for $142, they lost any future business from me and every person I talk to. They could’ve simply allowed the change in dates, lost no money and been seen as caring about their customers. These people are greedy and stupid.
Horrible Service, Deceitful practices!
by jvaldivi87 on 2018/07/07 18:55
I bought a first class plane ticket, my credit card was charged and my flight status was booked. A month later (3 days to departure) the airline informa me that Priceline has cancelled my reservation and if I show up at the airport they won’t let me board. Called Priceline 13 times, I kept getting transferred and then their reps would just hang up on me while I waited. Then someone told me it was fixed, but on the return leg of my round trip, the airline tells me I was downgraded from first class to economy and made me pay for my bag. Again called Priceline and had to pay long distance rate and after 14 minutes on the phone the incompetent rep could not help me, I chose to pay for the bag so that I wouldn’t miss my flight because I had to show up for work the next day. Now I am giving Priceline another show, I tried booking a flight twice, the app gave me an error “unable to book but here are other amazing deals.” It didn’t book my trip (my flight does not show up in the My Trips section of the app) however I have two $1,200 charges on my credit card. Now I have to waste another 3 hours of being transferred with a dozen Priceline reps until someone is able to help me.
Some Bugs to Fix
by Spopish on 2018/03/10 18:51
Their customer service is less than helpful. -I booked a hotel using the Name Your Price feature in the app for what I thought was the following night because we were driving home from our trip the next day. It charges your card right away, so I assumed everything was alright. After hours of driving we got to our hotel (that I thought I booked for that night) and the less-than-friendly front desk attendant said our reservation was for the previous night. I double-checked my app, and sure enough, it was booked for the previous night. I was sure I entered the correct dates when I booked. I think there was a glitch in their app. When I called Priceline to see about a refund, they were sympathetic and said they thought it was funny that the app let me book the room after midnight. When the customer rep tried to call the hotel, the hotel wouldn’t answer. Priceline wouldn’t give me even a partial refund. How often does this happen? How much money is this company making off their app glitches? I wouldn’t use this app. I guess the old adage of talking to a person is best in this situation and I think that’s what I’ll be doing in the future.
Very misleading
by Promeg on 2018/02/13 13:04
Priceline used to be a great place to get great deals until recently. The Express Deals they offer seem to be a decent deal until you select one. First off, the hotels that they say are comparable to the one you’ll be getting are actually nothing like the one you receive. I booked a 3 Star express deal that they said would be comparable to a Marriot, Hilton or Hyatt and instead got a motel that I wouldn’t even rate over 2 stars. In addition to that, when I checked in, I was told I must pay an additional $34. Priceline had informed me at the bottom of the booking conditions in tiny print that there would in fact be a mandatory fee I would have to pay. My problem with this is why did they have to put it all the way at the bottom like they were hiding it and not put it some where people could actually see it right away so you know the true cost of what your paying for. When looking at reviews for this hotel, no one had anything nice to say about it except that it was close to Universal. How it’s a 3 Star hotel is mystery to me. When calling customer service, they were unhelpful and made me even angrier.
Flights -5; Hotels- 4 and Car Rentals - 1; CS- 1 in Car Rental Issues
by Ladyjktn on 2017/12/13 14:47
I use often. Majority of the hotels have been great. Flights have been great! Car rentals have been several issues! In July 2017 car rental issue, I booked a car for Atlanta to pick up after my flight. The car rental place double booked cars out & there was no car... was on the phone with Priceline for over 3 hours of them trying to locate a rental car, why so long you ask - they kept putting me on hold for over 45 minutes at a time then switch me to different CS people. I was supposed to have been at my destination at 10:00pm and finally out of airport rentals at 10:30pm they placed in a 5x’s the amount I had originally booked a car for! They never reimbursed as they promised! I had a 3 hour drive to my destination, NO Priceline CS failed hugely! In May 2017, car rental issues in McAlester, OK. Car Rental issues in August 2016 in McAlester, OK. I don’t advise renting a car from Priceline.
No Protection Against Bedbugs!!
by kridten on 2018/06/17 03:33
My husband and I booked a hotel through Priceline so that we could attend my nephews graduation. When we arrived to the hotel, we found bedbugs on our room(some alive/ some dead). We notified the hotel staff and they refused to refund our money because we booked through Priceline. When I was waiting in the parking lot, another woman approached me and let me know that she had just found live bedbugs in her room and advised me not to stay. We knew it was not an isolated event. So, we called Priceline. They informed us that because the hotel management denied that they had bedbugs and they were not there to check that they could not refund our money ( it was a multi-night stay) I asked if they had any customer protections within their contact for live infestations and they said that they could not refund our money because the management denied the problem. We travel frequently (my husband is a pilot) and we will never use Priceline again. Thankfully, we found another hotel (not through Priceline) and they gave us a discount for our troubles. Priceline works for the hotels - not for the customers!!!
Horrible Scam Artists
by Good Bye Priceline on 2018/11/08 16:38
I have been a long time customer purchasing flights cars and hotels. I have always purchased the Trip cancellation insurance. Never needed it until today. Don’t do it folks it is a scam. The one time I finally need to change a flight and Priceline could not and would not help in any way. They sounded as if they were literally reading off a response card. I called several times hoping to get a customer service agent that would listen to the issue and try to help. Luckily I had insurance right??? One would think but wrong again. The only time the trip cancellation covers you is if you are on your death bed and in the hospital and even then you have to call them ASP in order to be covered. Very misleading. Don’t waste your money buy the better ticket if you think for a second you might have to make a change. Better yet purchase from the airline directly. Priceline told me yesterday they can’t help me they are only the middleman. Well time to cut out the middleman. Priceline you have lost a very good customer that purchases 10-20 flights a year, Hotels and rental cars.
Awful Customer Service
by Ryan Mack the cheap guy on 2019/01/26 01:40
Booked a hotel for Wednesday and another room for Thursday. My flight was cancelled Wednesday morning. I cancelled my rooms right away ON WEDNESDAY. They didn’t call to cancel until THURSDAY even though I called the hotel personally and got them to give the okay to cancel the room on Wednesday, but Priceline needed to make the call themselves...not me. I used that God awful chat system to give them the name of the account rep at the hotel on Wednesday, but again...they waited a day to call on my behalf...the hotel didn’t cancel my reservation...why would they? Priceline admitted it was messed up and they should have called that day, even though i did their job for them, but all they could do was just apologize while I ate the $100 for the room...oh...they did offer a 5% discount on my next booking. The customer service reps also didn’t really speak English well and I kept repeating myself. After over 5 hours on line and the phone all I have is a bunch of “sorry” statements, frustration, and $100 less in my pocket. They could care less about customer service.
Getting better
by Nowimready2 on 2017/09/04 10:13
I've been using Priceline for 15 years. Express Deals are a great way to get into a moderate to fairly high end hotel for great prices! I had 1 issue a few months ago. I had driven with moving truck to move my daughter into her apartment. I was focused on moving her and didn't make hotel reservation for me. Finally, at 11:50 pm, I'm making reservation from my phone. By the time all was confirmed, it was after midnight and the reservation had automatically changed from the Friday night I existed in to Saturday night with no way to change it back. Done deal. I was exhausted from moving all day. I spent an hour and a half on the phone to the Philippines finally getting refunded but no place to stay Friday night. That sucked, but the hotel front desk gal (who got a raving review) offered me a blanket and pillow to stay on a couch in the lobby!! Beware scheduling a reservation around the midnight hour!
Great app could use a little tweak.
by What names aren't taken? on 2018/08/11 15:45
I book the same hotel off the app every week. Every week I type in the location I want. Every time it shows hotels downtown Dallas when they are 3 times the price and require a $20 Uber ride. I ask for specifics in the filter ‘distance from location’ and the first time I booked, a hotel downtown popped up I thought great and booked it. Only to find out it was not close and did not provide an airport shuttle as promised. I know first world problems, but I now know I have to scroll thru to find the hotel I want. I wish when I put in the neighborhood ‘area’ it would put that area first. And the filter does not really work because you say distance closest to and it puts you 10-15 miles away I guess those hotels must pay a premium to pop up on the top. Just a warning if you are not familiar with the area check the map, the filter does not work.
They don’t take ownership of their mistakes
by Kinzmom on 2018/09/11 13:07
I was using the app to find a hotel for a college visit for my daughter. I searched and found one on the date we needed for $90. I clicked book it and when the confirmation came through it had the current date, not the future date! Immediately called customer service. They told me that it was a no cancellation/no refund deal! (I know and I was ok with that when the app showed the right dates) she said There was nothing she could do! She said maybe call the hotel and see. So she “called the hotel” and said they would allow me to cancel and rebook for the correct date but the cost was $145! What?? Your app said $90 on the correct date now I either lose the 90 I have already paid or have to pay $145. Yes that was my only option. So because the app screwed up the date...I ended up have to pay an additional $55 for a room! I seriously will not use this app again! I could have gotten better rates through the hotel direct!!
Priceline comes thru again
by Older Dinosar on 2018/10/02 23:24
I only use Priceline for booking hotels but I’ve scored every time! In fact I don’t know when the last time was that I didn’t get a hotel thru Priceline. If you don’t have any friends or family with connections to big hotels and you don’t like to pay double for a room and you don’t like to book days or weeks in advance in case your plans change and you’d like something better than a Motel 6 or Super 8 then go thru Priceline. I’ve booked the actual hotel I want or used Express Deals and have always been happy with the results... well ok there was that time in Kanab Utah where we got an awful room but what can I say, it was Kanab. We’ve never had problems checking in or getting help in getting 1st floor rooms or rooms near elevators for my handicapped hubby.
Emergency 2 days before Christmas
by PenneeO on 2017/12/26 17:01
Booked a night at the GSR in Reno, NV. For my anniversary. When I got to Reno I couldn’t stay because of a death in the family. 2 days before Christmas, on my Anniversary and the hotel was 100% full with more people wanting a room. I figure if the hotel can rent my room then I should get a refund. The hotel manager tells me to call Agoda, who the reservation was made, if they agree to refund my money the hotel wouldn’t charge them to get a refund. I call the number the hotel gives me to explain the situation and ask that they agree to refund me my money when the room was re rented. Priceline says the hotel won’t agree and the hotel manager is saying they had a deal even before I booked a room and they will still charge Priceline even though the room was rented. Its a deal take your money and they split it with the hotel. Grand Sierra Resort blames Priceline and Priceline blames Grand Sierra Resort. The only reason I give them 1 star is because the app and review system make you select one to make a review.
Long time customer, very disappointed
by Hairilicious on 2018/10/28 23:30
I have been using Priceline for YEARS. I’m a hairdresser and I tell all my clients to use them as well. It had always been my go to. Not anymore. About three weeks ago I accidentally booked my hotel for the wrong weekend and called as soon as I clicked submit, realized it too late! So I called customer care. The lady was sweet. She said that she email the third party company to see if I could change the date or have my money be refunded. Mind you, I didn’t want to cancel or my money back, just to change the dates. I was willing to pay the difference. I called on a Saturday at 11ish pm. She said I would hear something back in 2-3 business days. I called back on Monday just check that my request wasn’t being forgotten. The gentleman told me that I should hear something by Wednesday or Thursday. Friday came (day before the accidental reservation) and nothing. I called and they said that the company had not replied to them. I called Saturday and the gentleman that answered took my number and went into action and said he was going to call that other company and get them on the ball right away. He calls back and tells me that I will get an email in two business days. It has been over a week. Nothing. I have email customer service. And nothing. After using them for my hotel stays for so many years, I am deleting the app and taking my business elsewhere. I feel ignored. I was patient and I was nice.
Best On The Go Get Way To Find The Cheapest Deal!
by Ding fong on 2019/02/12 15:06
I travel a lot for work and I always use Priceline if I need to get a room. I watch my close associates struggle with finding a room and then the prices are always way higher. I open up my phone, type in the town and boom within 2 minutes I can find the perfect deal. The express deals 9/10 are better hotels than I would generally buy and are generally at I price I wouldn’t normally pay for a hotel...because they are just that cheap! Once I got a 4 star suite 10th floor for only $54! If you have a problem their support center is very good at making sure you’re happy. All around this is a must have service for anyone traveling who wants to save all the cash they can! In one year I saved $2,500 on express deals.
Shatner should rethink branding his name with Priceline
by Don't believe the "sk-hype" on 2018/07/22 02:01
This company is “bush league” when it comes to customer service. I used Priceline for all my travel, 50-75 nights per year. When I needed them most, they did not come through. This is not the first time. This is a reoccurring issue. I’m done. They take your money for rooms that don’t exist, then blame the hotels when they can’t come through. They don’t understand how to handle the customer relationship, when there is a problem, they hide. They blame the hotels. Obviously, they carry no clout with the major hotels otherwise they would not hide. I’ll never trust that their bookings are solid. I am a business owner, and I hope they experience poor results to change their behavior. I also hope this review will help send customers elsewhere. There are better companies out there that “get it.” It’s unfortunate that marketing can cover for poor results. Long term, as a consumer, I hope we don’t reward companies like this. They should not survive.
Pricing errors, increases, &reservations given away
by ShadowHawk1 on 2018/06/07 14:27
I used to book through Priceline for all my travels. However, now the app advertises one price and then increases it when you try to book. They prices shown are not the actual prices. Just “come in” prices. Obviously this is on purpose because they could program pricing like all the other sites/apps. Also, recently I tired to book a site even though the price went from $85 to $104 when I clicked book this rate. The app wouldn’t let me go further saying that they couldn’t find the information on this hotel deal. I had to go inside the hotel and got a rate of $93 which was better than Priceline anyway. I called Priceline and tried to book, but they won’t let you. I asked to talk to tech support and they “don’t have any”. The lady did apologize 1,000 times. I felt like they were smiling at me and saying too bad that’s the way it is and laughing. Did not get a good feeling about the company. I also booked awhile back and they gave my reservation away. I traveled hours only to find I had no place to stay. Lesson learned was that hotels can give 3rd party rooms away. Bottom line is that the company hides prices in the app, when you try to book it may or may not work. Customer service will apologize and say there’s nothing they can do. You can’t book through them on the phone nor report any issues with their app.
Disappointed
by Site v Agent ... agent wins on 2018/03/13 21:35
Buyer beware...even though you may select how many adults and children and search, the prices that come up and you pay is double occupancy only for most all-inclusives. Searched for an all-inclusive in Mexico for 2 adults and 1 child, 15. Found the place our group is going and booked a standard room with 1 double bed and a king bed. Turns out the room is for double occupancy and my daughter was not included even though the search came up with a selection that even said “recommended for your party”, my party being 3 people - or so I thought. So, the trip is in <3 weeks and Priceline tells me to contact hotel and hotel tells me to contact Priceline. Contact #3 and Priceline contacts the resort and the quote for my daughter is almost what I am paying for my husband and I for 6 nights. Still working through it but soo disappointed in what I consider to be a misleading and false site. Will be using a travel agent from now on.
Priceline has a horrible costumer service
by DanielVa81 on 2018/02/13 22:07
I attempt to book a flight for my 93 years old father . There is no option on the app, or site to request for wheelchair services , which is very discriminatory to the elderly , and handicap . At to make the experience more unpleasant , I book the flight with my best friends credit card , he was right next to me when price line called to confirm his information the agent had a really bad ascent , we couldn’t understand her so she repeat her self, she said thank you and Hang up in our face . I got an email saying my flight was cancelled , when we attempt to all the costumer services , there is no one to answer . This is the first and last time I ever use this company . I purchase my dad’s flight with cheapoair for 120 more , no drama , we got the call from cheapoair to confirm the owner of the credit card used , and everything was successfully processed . Stay away from Priceline even if you have to pay more .
Good...but....
by RalphThompson on 2017/12/24 00:16
Likewise, I have used this app for many years. And I consistently find the best rates and a wider assortment of property options here. HOWEVER, listings SHOULD include disclaimers for those properties that treat Priceline customers as “lesser” than their first-party guests. It has consistently been the case that, as a Priceline customer, I am VERY OFTEN assigned rooms in the nether regions of the hotel, given rooms that are substandard (smaller than the other rooms, rooms with known maintenance issues, rooms that are not what was advertised or specifically selected at purchase, or rooms that they would never offer their ”paying customers”). “paying customers” is the actual term that one manager used to refer to their first-party reservations! This, combined with misleading star ratings, often make Priceline shopping more of a hit-and-miss process. I highly recommend a general disclaimer stating that third-party customers may NOT receive the same options and treatment as those who directly book their rooms. It’s only fair and makes for more informed customers! More than once have I demanded refunds because of one or more of the issues listed in this review!!! I suggest that others do likewise!!!!
Best App for travel always
by Hypcounselor on 2018/04/08 03:38
The name your own price option for hotels always gets me a better deal than I can find anywhere else and on nice rooms. Priceline checks out the hotels for adequacy and they are usually big name chains, but you truly can’t get better deals anywhere. The name your own price for rental cars is easy too, but typically the prices are similar to the prices listed. As far as air, I wouldn’t risk it as the timing and connections are too unpredictable. I prefer to plan that and am willing to pay more to do so, so wouldn’t use this app for flights, but if you are more flexible than I, you will definitely get a deal... And the app itself is super easy to use... I’m a Priceline fan for sure...
It’s a terrible booking system AND phone service
by Ur face 2 on 2018/12/08 03:46
I was attempting to book a hotel reservation for a night in the future and when I was looking through the hotels the app booked me for a hotel room on the night I was booking it instead of the future date I selected. I called the hotel to change my reservation to the day I was attempted to book on and they said there was nothing they could, they told me to contact Priceline. So I called priceline to speak to someone over the phone, I was on hold for over 50mins without anyone answering, there wasn’t a message staying the lines were closed or how long I would be waiting. SO NOT ONLY did I have a problem with booking my reservation, I could even speak to someone over the phone. This is the worst hotel reservation and customer service I’ve ever received. There was an opinion to give no stars I would’ve done that, in my opinion this app/company doesn’t even deserve 1 Star.
Very disappointed
by jobet138 on 2018/05/15 04:01
I am very disappointed with Priceline. When I was searching for hotels I put in my filters that I only wanted hotels with a pool. When I did the name your price, it did not consider my filter and gave me a hotel without a pool. I called customer service and they told me there was nothing they could do. Now I’m looking forward to a very disappointing vacation because all my three year old girls wanted was a pool. I have been using Priceline for years for almost all my vacations and never had a problem until today. I usually loved all the hotels I was sent to. Update: I’m updating to say that even with no pool, the hotel was very well located and we we close to everything. We had a good time. The hotel was very clean, and included breakfast.
Priceline changes the face of travel
by Dollface95 on 2017/10/23 03:18
I travel thousands of miles a year to see my son at work as a professional athlete. It’s not always predictable. I need to find the most efficient way to travel both expediently and financially. I use the Priceline app to quickly compare rates and routes, rental cars with different drop locations and hotels that are comfortable. Priceline has changed the face of travel bringing all these areas to one place for comparison, availability and last minute access to major brands. I can look at a particular brand and then head to Priceline to see what’s being offered and it’s typically a substantial savings. Thanks Priceline for helping me get to my son as much as possible!!
We always check Priceline before booking
by JayZee31695 on 2018/12/30 17:21
We have booked hotels and cars numerous times through Priceline, and have saved tons of money over the years. The Express Deals are a favorite go-to for last-minute bookings, especially when staying for more than one night. And, we ALWAYS book our rental cars through Priceline because it sorts the available cars by total price, regardless of the rental company it’s with. So, it saves me a lot of time going from site to site, looking for the best deal. If you’re looking to “Name your own price,” you’ll want to use the full desktop site because the app doesn't let you bid as low. Beyond that one thing, it’s all good stuff!
Be very careful
by LuckyBrasso on 2019/02/07 18:47
Caveat emptor. If you make any little mistake, or miss any item that pops up during your booking process, do not expect to be able to resolve the issue after the fact with support. My experience, I bid $130 for a hotel for my upcoming trip. Got the screen saying that I should up my bid, so I upped to $140 and resubmitted. Another page popped up asking for my initials. I thought the initials were to acknowledge my new bid, I entered them and resent. I was confirmed for a hotel stay of $212+. Went through support. I know taxes and fees are extra, but 50% higher than my bid seems excessive. I was told that the initials page was advising me of an extra Extra hotel fee. I had missed it. Support was completely unhelpful and I’m stuck with it. I think Priceline acted in bad faith on this transaction. I don’t need parking, internet, or use of the pool, or anything else this fee includes. Priceline support should have offered a partial refund and given me the chance to choose a cheaper option. I don’t even need a full refund, if they would have worked in good faith I would have still given them a booking. Please don’t ask me to reach out via social media. You blew your chance. Review stands.
Poor customer service
by Nicole Scruggs on 2017/11/09 20:33
We used Priceline last week to book a hotel room. I paid through the app and everything was good to go. When we got to the hotel, much to our surprise a friend of ours called and paid for the room with his own credit card as a gift to us. When we called Priceline to issue a refund, they refused to do so because it was after the cancellation date. I completely understand having a policy like that in place but I feel like given the circumstances, they would be generous enough to issue the refund. Instead, they just get to keep the money for a room that had already been paid for. Such robbery!
Stranded at the airport
by Roman140 on 2018/04/28 20:39
I have used Priceline before for many rentals and hotel but this WILL BE MY LAST TIME! After a long 6 hr flight, I picked up my luggage to then stand in line for almost 2 hours to pick up my car rental. I know this is pet traveling and accept that. What I don’t accept is the fact that after such a long wait we find out that Priceline never paid for our reservation and almost no one else has cars available for us to just make a new reservation and if the do we will be paying more then double. I took out the time to plan and pay in advance for my rental thinking that I was saving time and money but now I have wasted precious vacation time and am now stranded at the airport struggling to find a rental for the rest of the week. It’s great that I will be refunded but I would have expected that Priceline would help find a new car for me since this was their goof.
Business of Personal Travel, Priceline finds the best hotels at the best rates!!!
by Barack O'Malley on 2017/11/17 02:47
Ive been using Priceline for over 10 years now, mostly for business travel. I heard about it once when flying into LA from Seattle, seated in First Class. The guy behind me was recommending it to the person next to him, and I checked it out as soon as I landed. I saved way more over the years than the cost of the first class ticket. Sometimes it pays to keep an ear to one’s fellow business people. This summer, my wife and I stayed in a 5-Star hotel in Seattle (The Fairmont) for about $125/night~ the standard price for that same room was $699! That is exemplary of the power of “Name Your Own Price.”
Absolute Best App For Travel
by iluvtofli on 2018/08/04 19:18
There is absolutely no single time where I haven’t found the best deals (by a significant margin) on the Priceline app. I can check anywhere, and every single time Priceline beats it out. You have to sign up for free and become a member and then it’s time to travel. Every Vegas trip I take, Priceline crushes other sites. California... Priceline. Just planned a Jamaica trip, decided to search everywhere for the best deals and without exception, my Priceline app won the bookings. Lastly but very importantly, I really love the integrations with my calendar after booking as well as my Apple Wallet. It makes the whole process simpler and finishes it perfectly.
Your flights
by archbald64 on 2018/03/15 16:11
For the past 8-10 days we have been struggling to book a flight. I found what I want but it wouldn’t book. Your telephonic volume was high so I got on line and was quickly able to chat with Alec. He said be flight was probably sold out and the Internet posting was lagging behind. Ok, jump forward to last evening and now, that flight is still listed...same date, route, price. I am thrilled. I book...not coming up...won’t reserve. So I thought ok, I pay more. Same destination, 12+ more hours and I now noticed that I am leaving at midnight Thursday instead of reasonable 1535 for a 2 hour flight!!! I’m annoyed. Paid more, wrong time, extra hours!!! Luckily I have 24 hours to rectify but that is now another call to you!!! Don’t tell me the flight I want is still listed with a mistake due to lag time!! It’s been 10 days! Thank you
Most horrible experience ever 😩
by Latonia H on 2018/03/13 18:31
I arrived at the hotel to check in. I prepaid for my hotel room through Priceline. There were no problems with my payment or on the hotel end but the card that Priceline used to pay best western declined!!! It declined several times. The Priceline representative told the front desk clerk that it would be 1 hour before I could check in that they had to straighten things out. The clerk told Priceline that I couldn’t check in until the payment was received from them. They had to make sure they get paid. I had to go to my sister birthday dinner and because they had to do whatever I ended up waiting like 45-50 minutes then it finally worked. Priceline had to give the hotel clerk a card over the phone. I was a hour and half late for my sister birthday dinner. Not good at all!! This was the worst experience ever!!!
Best, easiest travel app to use
by Cyhebert on 2018/03/03 03:14
Been using Priceline for over 10 years and have never had a problem and always gotten exactly what I expected. Their prices are consistently the lowest, especially when I wait until the last minute. I’ve never had a problem getting a room, car or flight at a great price. I always opt to pay ahead of time and have never had any additional charges or unexpected expenses. I have literally made hotel reservations sitting in the hotel parking lot and they had it by the time I walked in the door. Highly recommend it to all my friends and family.
Worst ever
by tiredofscammers! on 2019/02/13 06:08
Booked a room for my brother who was traveling and had no money - the hotel turned him away when he arrived. I was in a different time zone in the middle of the night and had no way to send him money and I lost the hotel reservation I paid for and the hotel and Priceline refused to refund my money! Scammers! Getting rich off of people down on their luck! I pray God repays their evil and their hotel gets shutdown and they lose all profits. I’m tired of the low man getting stuck with the system cheating people! Never again! The rules that they say are posted on the sight are not in plain view and the rules aren’t even listed. They say you have to call the hotel to get the rules. It was a last minute booking. I lost the money and had to scramble in the middle of the night to find a place that would take my card over the phone.
Great app for getting the best price
by Lady Wanderluster on 2018/09/30 12:33
It’s easy to take your time and shop around and get a feel for various areas and amenities. I’m temporarily in a wheelchair for 2 weeks and need to stay in motels. Unfortunately, many motels say they are wheelchair accessible but really only have 1 or 2 rooms...which when you phone the motel to confirm accessibility, those rooms are actually already booked! I finally found an ‘all access’ single story motel, in a good location, with in room fridge & MW AND it was way cheaper than any other place. Just keep asking for what you want and need and the Priceline algorithms will dig up exactly that.
Wonderful customer service
by Cllester on 2018/03/29 02:12
After a huge delay and nightmare trying get a connecting flight rescheduled with the airline who didn’t seem to have a competent call center, my fears were set to rest by Priceline’s amazing customer service. After all the hassles with the airline, I received a pleasantly unexpected call from a customer service agent with Priceline updating to all of the changes to my travel itinerary and following up to make sure I was aware and confirming the changes. How nice to get a call from a person checking in to see that I was okay with everything and keeping me informed. Thank you Priceline!
Trip ruined and budget smashed due to over booked hotel
by KoolieDMC on 2017/10/08 02:51
I made a reservation for the Mayflower Hotel in Washington DC but at the last minute, I was sent an email telling me to call Priceline that I did not see until I went to the hotel and was embarrassed to learn that I did not have a room. After about an hour on hold, being transferred to a Marriott in Canada on one call, and when finally getting someone in their relocation department, I was offered to pay a reservation at another hotel that I would have to pay for and try to get reimbursed later. My trip is ruined and I’m having to pay way more for parking and having to drive around and make accommodations. I am very disappointed, the few good experiences with Priceline are null and void knowing that reservations don’t mean anything to them and their customer service is horrible.
Use it every time I need a hotel.
by specialed5000 on 2019/01/23 23:10
Haven’t had occasion to book a rental car or flight yet but I’ve used the Priceline app probably 10 times in the last few years and always get a good deal. I usually use Express Deals and after booking I check the hotel’s website for the best direct price which is usually AAA or gov’t employee rate. I probably have paid about 50% on average of the hotel’s best web rate. Also, with a little practice and paying attention to both the star rating and approximate guest rating percentage I can almost always tell which hotel it is before booking.
Always the best service!
by stushep02 on 2017/12/03 22:00
We have been using multiple app platforms for travel for years. But no matter what we always come back to Priceline. I travel a quarter of the year and my family are huge disney fans. Regardless if it’s just a car or hotel or flight, or mixed match between them Priceline always takes care of needs. Priceline always seems to have the best price in hotels with accommodations for our son who as ASD and are always seem to sink well with our primary traveling airline. We will forever be a Priceline family whether it be for work or vacation. Thank you priceline!!!!
Bring back name your own price
by Johnf862 on 2018/03/21 02:07
The app and company has always been great to use. A specially when they had the name your own price tool . A few years ago my wife that lives in Thailand had to have emergency surgery . And I was at home in the states. Money was short for me that month but because of the name your own price tool I was able to book a flight to be with my wife when she needed me the most. But now I find that they no longer have that tool. So if anyone from Priceline reads this please bring back the name your own price tool. You never know when someone will have an emergency and need to be with a family member or a loved one . 🙏
Just switched to Expedia
by KD roach on 2018/03/04 18:49
Used Priceline on recent trip to London. Searched flights for another trip this fall. Thought I had booked flight (my bad I guess), because when I went to check less than 24 hours later-nothing was there. Tried to rebook and was sent to a page that said OUCH at the top, flight no longer available. Really?! Customer service worthless. I found that if you search for flights and do not book right away, then the next time you try to book flight, prices are jacked way up. I’ll never use them again. What a scam and horrible customer service. UPDATE on your response. Right after I searched several times on my phone I did the same with someone else’s phone. Guess what? The cheap price was available on their phone. Think your explanation is BS. I’m very happy with Expedia.
Awesome
by John till death on 2017/11/15 01:07
I've used this app for years. It's been great up until they changed their “name your own price” policy. Say you see a 4 star rated place single rooms in express deals for $90....well if you choose to name your own price for 4 star hotels and the lowest you can bid is say $136... Now they sell you the express hotel but at the increased price. So instead of saving money on name your own price, you actually risk paying more for the same hotel. It took over an hour talking to customer service before they offered me 5% off my next express deal hotel... so yeah. I’m going to start using a new company. Priceline ripped me off. Instead of saving money through their “deals” it cost me an extra $40 and they didn’t help me at all. Been using this service over a decade. This is super disappointing. Your loss
Rating Trends
258,466,390,333,364,363,419,376,351,431,332,299,385,375,318,290,342,328,316,402,408,266,199,295,438,466,340,200,158,571,391,336,337,335,429,320,318,275,367,501,542,461,434,413,319,349,387,411,397,355,304,338,349,347,349,0,1044,349,330,301,0,667,380,366,286,0,4327,0,5045,296,0,564,262,308,314,325,388,299,235,263,324,338,362,353,327,321,310,345,408,414
All Versions
4.0
323,264 total
 5
257,436
 4
38,432
 3
11,454
 2
4,852
 1
11,090
Current Version (17.5)
5.0
229,647 total
 5
193,136
 4
26,532
 3
5,753
 2
1,217
 1
3,009
Version History
More...
Keyword Volume Hits KEI Rank
rental car sites
0.00
129
rental
13.73
24
1
rent my car
41.83
17
flights
17.51
16
2
hotel
24.66
5
1
hotels
13.60
4
rental cars
39.23
3
1
price
0.00
2
priceline
889
1
priceline app
642
1
rentalcars com
0.00
1
rental car discounts
0.00
priceline com
0.00
priceline negotiator
0.00