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Priceline Hotel & Travel Deals

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Keyword Volume Hits KEI Rank
rental car sites
0.00
73
rental
13.98
17
1
rental cars
39.23
13
1
flights
17.72
12
1
rent my car
41.83
7
hotel
26.15
6
hotels
13.86
4
rentalcars com
0.00
4
price
0.00
4
1
priceline
966
1
priceline app
642
1
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App name
priceline hotel & Travel Deals
Description
Get exclusive app-only hotel deals, amazing discounts on flights and rental cars, and the best trip planning on-the-go. Download the priceline.com app and join millions of happy travelers who book great deals with us every day. Rated by Travel + Leisure as a Best App for Travelers! Our app makes people happy: • Book exclusive hotel deals found only on the app. • Travel deals everywhere you look - low-priced hotels, cheap rental cars and discounted flights. • You’ll save up to 60% off with Express Deals® and even more with Name Your Own price®. Seriously. • Personalized, relevant hotel recommendations. We have the travel deals that matter to you. • As you search more, we uncover even more deals just for you. • Super-quick travel booking, especially when you’re signed in! We do fast well. Our app saves you time: • Did we mention the super-quick travel booking? • Easily access and make changes to your trip wherever you are with our My Trips feature. • Get all of your reservation and travel info right on your phone, even if you booked on your computer. Like magic. • Search by city, address or point of interest to book the most conveniently located hotels and rental cars. • If you have an Apple Watch, view your upcoming trips and book nearby last-minute hotels just like that. Our app takes you there: • Anywhere you want to go, and it goes there with you. But it never complains. • Across the globe with super deals on thousands of domestic and international flights across the globe. Pace yourself. • On the road with rental car deals on 22 brands in 28,000+ locations. That's how we roll. • To wonderful rooms in 800,000+ hotels worldwide. That’s a lot of little shampoo bottles. Our app has your back. And it’s watching your wallet, too. priceline is part of Booking Holdings, which includes leading online travel brands such as Booking.com, Agoda, Kayak & OpenTable.
Love this site
by kat Espinoza on 2019/04/20 05:32
Great prices and deals
Saves me money
by jpd1027 on 2019/04/20 04:58
I’ve used the app for 5 trips. Priceline has saved me hundreds of dollars with no problems. Be sure to sign up so they send extra coupons off!
Nice
by santi murphree on 2019/04/19 21:12
Very good company
User friendly
by Ema012607 on 2019/04/19 17:29
I always used Priceline to book air fairs. Never had a problem.
It was a good app.
by Mr.Lu1s on 2019/04/19 16:18
It was my favorite app, but lately it shows me available flights and when I tried to book them, comes back as unavailable and to try again. I’m done with this app. It’s a shame because it was so easy to use and book from hotels to flights. And now it’s gone.
Vacay fun
by slickVic22 on 2019/04/19 08:28
We love using Priceline to plan fun adventurous trips!! Best deals ever!
Useless customer service
by Kayjayn on 2019/04/19 03:47
used regularly for 2 months when I was living in a hotel, all of a sudden it Declines my card EVERY time, when there’s way more than enough to cover the charges. Checked with my bank they say there’s no reason for it- Customer service was USELESS and couldn’t help at all! Switch to hotels.com they give u a free night every 10 stays, or Agoda, they’re cheaper!
Rate
by KingJerm12 on 2019/04/18 22:14
Best app of all time!!
Great
by Raone12 on 2019/04/18 20:13
Priceline is the best ever in deal y’all better act like you know ...
I love them!
by Jess2show on 2019/04/18 13:22
90% of my trips over the last three years have been booked with Priceline. No hassles, free upgrades, really easy!!
No Saved Travelers 😢
by Spyhook on 2019/04/18 13:01
The app needs to have your saved travelers like the web version. I have to book many people for travel in my job roll and use Priceline all the time. When I am mobile I want to use the app but there is no way to book with my saved travelers 😡😢👎🏼. Please add saved travelers to the app!!!!!
Best Option when traveling
by Jboxer19 on 2019/04/18 06:35
Priceline has always came to the rescue when we are about to travel!!!!!! Will always refer them!
I got a promo code and couldn’t find where to enter it.
by Use Expedia Instead on 2019/04/18 03:27
I should have used Expedia instead.
Bad Customer Service
by Moninder K on 2019/04/17 14:38
In the world of Amazon, where customer service takes precedence, Priceline is still a century behind. The app could make mistakes, leaving you booked with wrong dates. Even if you book tens of trips with Priceline a year or even a month, they will not take fix the issue for you. A sub-par travel agency, super average experience, an App with Glitches, and a bad customer service
Best prices
by jay312 on 2019/04/17 01:19
I love this app always the best deals.
Hoodwinked!
by ohiglar on 2019/04/17 00:10
I found a deal online at a hotel that I really don’t like, so I ignored it, and tried « Name your own price ». I got the same hotel at a rate $30. higher!!!
Easy and fast
by guigui.luciano on 2019/04/16 23:47
Very good
Chat bugs
by chatfail on 2019/04/16 23:16
Waited 20 minutes for chat then when it was my turn the submit button wouldn’t work.
Amazing!
by Rev. Baker on 2019/04/16 21:13
Best sex I’ve ever had!
Express Deal
by gabe 77! on 2019/04/16 18:00
With tax cost $30 more than booking direct on Expedia...I regret it.
Just a suggestion
by onthegoonabudget on 2019/04/16 05:53
After reading other reviews, and based on my own experiences, it seems it would behoove the developers to throw up a warning screen to the effect of “please make sure you’ve entered the correct date”. Yes, there is a review screen, but I’m sure like many others, I only peruse that. I double and triple check now, but I’ve actually never bothered calling customer service because I know that once it’s paid for it’s mine, whether I use it or not. I recommend Priceline to everyone I meet. I travelled from NC to CA spread over a week. I did not pay over 60.00 for a room, and the rooms and hotels were stellar. I recently downloaded another travel app (hint: it rhymes with Trivago) on that app, my room was 89.00 as opposed to the 55.00 on Priceline. If double checking my dates saves 34.00 on a room, I’m perfectly fine with that. My husband thoroughly enjoys telling complete strangers in the breakfast room how his wife snagged our room for 60.00 while they paid 139.00. Those delicious waffles tasted the same at 60.00 ;)
Express deal is a RIP-OFF
by NY-Traveler on 2019/04/16 01:42
Booked an express deal for a non-smoking room. Priceline instead reserved a smoking room, which I cannot stand. Hotel said they won’t charge, but Priceline charged. Priceline said hotel charged. After hassling with their phone on waiting music for 40 mins, Priceline supervisor said yes we goofed up, But we’ll stick it up to u because we can. Don’t fall for express deal baits. I learnt lesson the hard way.
Warning!!! Once u make reservation, you cannot cancel it anymore
by JCVpopeye on 2019/04/16 01:34
About a week ago I booked a hotel four months in advance to Arizona. There’s was a change of plans so I tried canceling my reservation today and was declined due to hotel policy. I had plans to travel to Arizona with friends and they were able to cancel their reservation through booking.com Hard earn Money down the drain.
Ronald Garber
by SavannahSamantha on 2019/04/16 01:03
Priceline is Awful
unhappy in vegas
by Miss the old school on 2019/04/15 20:07
thanks for NOT telling my rental car in Vegas required two (2) shuttle rides and an hour of time just to get there.
Didn’t understand their advertising
by Gebsjsnskxjvdd on 2019/04/15 18:47
When you book a motel it says it will accommodate two adults that’s true if one adult doesn’t mind sleeping on the floor.
Poor Price, Worse Service
by Jygyhyg on 2019/04/15 04:09
Stay Away, there 4.8 rating in the App Store seems bs as well.
Great prices
by dragon JT USSD on 2019/04/14 15:23
I love using this app because I get awesome deals through it. Thanks Priceline
Works like a charm
by markbyrn on 2019/04/14 03:46
No complaints
Poor costumer service
by ..like,ngukdil on 2019/04/14 02:07
I spent numerous hours on hold and discussing an issue with the help desk that Mr Shatner states is far and above all others in their abilities to help me. They told me false statements were difficult to understand and if the hotel did not get involved on behalf would have cost me hundreds of dollars. It was a very bad experience.
Couldn’t insure
by ChiNMT on 2019/04/13 16:52
With this app I saw my whole trip protection. That was a bummer.
Sorry i cant give it less than 1 star
by Cfagangster on 2019/04/13 01:07
Worst customer service i’ve ever experienced. Pulled a bait and switch on me. Gave me a “you’ll never pay more than this price” including hotel fee. Then was charged $54 at hotel. Rude Customer service reps. Dont use
Happy camper
by Bama to Texas on 2019/04/12 23:37
I downloaded this app on an unexpected trip to Texas. After driving around checking lobbies for an hour, i pulled over an used this app. Within minutes I had a clean, comfortable room! I used it the rest of the trip! One of my stays even included a “take one, leave one” paperback stand. Such a kind touch for a weary traveler. Thank you, I will use your services for my future travel.
Ideal service
by juicewatts on 2019/04/12 23:12
Flawless ,so far for flights, car rentals and hotel reservations.
Too much of a hassle to use!!!
by coldweather42 on 2019/04/12 16:18
I booked a hotel reservation through Priceline. At some point the app reset my date to previous week. I know app crashes once, probably happened then. So my reservation was booked one week early. I contacted online customer service at Priceline, and they say I have to call book.com...their sister company! So now I sit here waiting because “excessive call volume” with booking.com, even though I booked through Priceline. This is last time using this company. I’ve booked a lot of $$ using Priceline so far this year, but this will be the last I use them.
Needs tweaking
by Babymama1235 on 2019/04/12 11:45
The Priceline.com app is relatively easy to use. Unlike competing websites, Priceline.com doesn’t allow for total number of guests to be accounted for when searching for a room at hotels. This is very important consideration because their Express Deals are offered at lower prices BUT they only guarantee room for 2 occupants. As I would need a room for 3 or 4 occupants, Express Deals are not a viable option with the current search parameters.
Great App
by SolaNatey on 2019/04/12 10:10
Usually I make use of hotel.com but recently I’ve started exploring the use of this app. Great app with good value. Gives me good deals on various hotels
Reliable, professional, and just plain awesome
by Lucky_Sevens on 2019/04/12 04:32
All I need to say is that this app works, it’s fast, they got superb prices, and are very dependable. I gots no problem with them and that’s how it should be. When I want a hotel, I don’t want any hassles or difficulties, and that’s what they give me. Two thumbs
My favorite travel app
by DavidWeho on 2019/04/11 08:58
Priceline mobile app delivers the deals every time I have needed one. Instead of reward night gimmicks this app gives you the savings up front. Consistently offers the lowest price and great customer service. The app gives the most savings and is a easy to use.
Priceline- can’t book hotel that takes dogs
by duvrsuvbl on 2019/04/11 05:53
Several times now I have booked specific hotels that Priceline says accepts pets. Then they send a confirmation which says they DON’t accept pets. Then they send a follow up confirmation and on that one it says it is pet friendly. I can’t keep specifically using Priceline to book a hotel that accepts pets, only to find out, when either at the hotel to check in or when calling, that they don’t accept pets. Cannot use Priceline any more. Priceline get your stuff together. It’s not rocket science to know whether or not a hotel actually accepts pets.
I’ve had enough
by Bzbzbzb b b b on 2019/04/11 03:58
I’ve finally had enough of Priceline. It’s been a love hate thing from the start. One time it would be great! Another time quite disappointing .... But I’m finally done. The app is coming off my devices. After 3 attempts in one day to get a hotel that actually met the star rating, I gave up. Went to Hotels.com and found a hotel that Priceline didn’t even offer. A 3 star that was actually worthy of the rating! The other 3 on Priceline didn’t even come close to a 1 star hotel. Adios Priceline...... no more frustration for me!
Horrible
by danchez1982 on 2019/04/11 02:56
When you do one of their deals where you prepay for a room without knowing what hotel you’re staying at you rely on what they tell you about the hotel to factor into your decision. I expect a hotel to be pet friendly if the app says it’s pet friendly. I’ve come across multiple hotels that their app says is pet friendly when it’s not. Very upsetting when you’re traveling with a pet and need to find a place to sleep for the night only to find out your pet is not allowed in the room. Customer service was no help either.
Hotel
by Benjostang on 2019/04/11 01:41
I’ve used the app a few times and every time it was a smooth transaction. East to use and fast. 2 thumbs up
Best Deal
by darlookc sams club on 2019/04/10 23:52
Best deal in the world 👌👌👌
Type of room
by wont let me enter nickname on 2019/04/10 22:50
Wish we could select king bed or two queen beds.
Great deal
by jwillxxl on 2019/04/10 20:54
I saved 67% on a last minute trip to Europe. I couldn’t find a better deal anywhere. I’ll always check Priceline first when planning trips.
Auto Rental
by Thomas H. Moody on 2019/04/10 16:48
Amazing!!!
No add car to flight option?!?
by FLOYDinLA on 2019/04/10 05:28
It was easy to use... much faster than going through phone browser but no option to add car rental to flight being booked. Anyways booked my car rental somewhere else.
Always a great deal!
by NikNak123! on 2019/04/10 01:46
I’ve used Priceline for years and always end up with a great deal. Love it!
So far so good
by J Whirl on 2019/04/09 18:14
So far so good I well keep use them this was our first time and booking went well.
Happy customer
by samiya b on 2019/04/09 17:50
Great deals
Priceline cancelled my flight ticket and charged me more!!
by Aeoakley on 2019/04/09 15:32
Priceline canceled the flight ticket I purchased for my daughter at a reasonably good price, and I ended up having to book it paying $300 more for a flight to Peru, Ecuador and back. My credit card company had already posted it as paid! Not fair, Priceline!!
Easy to use, functional, out performs, cheap, g
by HealthyMe! on 2019/04/09 13:15
Gives you more money to spend on your trip!!! Scalable, Portable, functional, works on every device!
Love this app
by Mswyldchild on 2019/04/09 04:39
Have booked many times on it! Absolutely love it!
AllWays Come Through!
by ToddFitz37 on 2019/04/08 23:55
For many years I’ve always appreciated the ability to book a hotel or trip at the last minute… Priceline helps me to find the right deal at the right hotel! Thank you! 🎶 ToddFitz ✌️😁🎶
Unable to use priceline discount code.
by Skip to the loo my darling on 2019/04/08 19:36
Could not put in my Priceline discount code! Doesn’t really pay to give you a discount if you can’t use it.
Wish it was a little better
by nuskrlfubsod on 2019/04/08 08:54
Over all I like and use this app a lot. I travel all over the world and out of all the other 3rd party booking sites I’ve found Priceline is the cheapest and I compare them all almost daily. The only thing I wish is different is the 10% vouchers I receive in my email are only for the “hotel deals” and not what I CHOOSE to book. I’ve noticed that flights are not the cheapest. For those I use trip.com or cheapoair since I’ve found they are substantially cheaper. Car rentals are a decent price on here if you can happen to get a deal. So Priceline, I’d give you 5 stars IF I could get a small discount for WHAT I CHOOSE to use it for. Till then only a good 3 stars.
I Love Priceline!
by TWF817 on 2019/04/07 14:46
I have used Priceline to book hotel rooms several times (can’t remember exactly how many) over the last 5 or 6 years, and have never been let down! I have used the Express Deals 4 times and have always been amazed at the rooms we got for the price we paid! I would recommend Priceline to anyone looking for a great price on a nice hotel.
Travel through Priceline App
by Tracey brown on 2019/04/07 05:06
Is the best so easy effortless and great great great prices! Thank you Priceline‼️ love this App
Do not use
by Tasha mom on 2019/04/07 03:02
Terrible customer service that hung up on me even when the hotel agreed to refund me. Scamming us both out of money.
Tricked by an Express Deal
by Boca traveller on 2019/04/06 18:29
I chose an Express Deal with a “hint” saying that I stayed there before. This was the key because I knew where I needed to be and I paid extra for it. In stead, I was thrown somewhere far from my location and not at all a place that I stayed at previously. So misleading!
Easy to use
by citymouse40 on 2019/04/06 17:17
Just got this App, seems to work great & have all the features I’d need. Leaving for my first trip on Priceline, so I still printed a hard copy of my itinerary, yet hopefully this App will work fine when I get to the car rental counter!
very good
by 心缘佛 on 2019/04/06 15:00
very good for my
Good app but Beware!
by Dont Bait n Switch me Bro on 2019/04/06 14:38
The App will show you a great deal and even allow you to go through the process of booking it and then..oops..this Deal is no longer available, but wait! If you’re willing to pay a little more you can pack your bags. Really! And it happens frequently. Classic Bait & Switch
Excellent!
by morningwood high school on 2019/04/06 14:10
No better app to use! Love Priceline!
Awesome!
by Melrose B. on 2019/04/06 08:43
Pretty Cool!! Thank you!
Pics
by pooplate on 2019/04/06 05:25
More pictures of the rooms would be nice
Great deals
by debbiedo_63 on 2019/04/06 02:06
Got an awesome deal on a hotel I have stayed at many times for much higher.
The.
by Interloafer on 2019/04/06 01:35
Worst.
Horrible customer service
by T-Linge on 2019/04/05 22:30
I called before 3 PM one day prior to my check in date to cancel my motel but they kept transferring me and putting me on hold until it was two minutes after three and no matter what I said and tried to explain it to them they would not work with me or cancel my reservation!! I WILL NEVER USE PRICELINE AGAIN AND EVERYONE YOU TALK TO HAD SUCH A THICK ACCENT YOU CANT UNDERSTAND A DAM THING THEY’RE SAYING!
False
by mamabear0911 on 2019/04/05 22:28
They don’t list Things that the hotel charges once you get there on top of what you’ve already paid and on most hotels that they don’t list these things that they are nonrefundable so if you are low on cash looking for a deal do not use this service they scam you out of money and leave you homeless
Priceline is horrible
by hdmkom on 2019/04/05 22:24
This is by far by far the worst company I’ve ever dealt with online I asked for Google to give me alive customer service number they turn you over to a robot the same robot with the same voice I put in my name phone number email I totally registered and signed then I put everything I needed for a vacation the city I’m leaving from the city I’m going to how many days how many people age the ages of the people I put in I need our hotel and flights three different times I put it in very carefully and I pressed find it for me and they just sent me back the same page that I had never filled and over and over again and when I leftA written message that I was actually talking to a human being she didn’t understand anything I said didn’t register in my email or phone number which I had signed in with and said hello to RICHARD it had recognized me yet I’m trying here for 45 minutes to get a price on the flight and nothing works and there is no real human being to talk to goodbye Priceline you lost a customer before you even got one
Love,love!
by funky hairstylist on 2019/04/05 19:11
Love Priceline!!!! Do all my bookings for hotels on it sine 2012!
Excellent app
by Mr. 386 on 2019/04/05 04:31
I love the price line app I always use it when traveling
Happy Customer
by Julieannosd on 2019/04/05 04:25
Quick and easy and best price available!!
Reservation
by Cf3947 on 2019/04/05 00:16
I have several deals through this app and until today I was satisfied. My fiancé is due in from Kenya 11/2/2019 and for her birthday we planned to go to Niagara Falls. I had mistakenly reserved a date of 10/28/2019 a week before. Because of your silly policies I’m unable to make this very simple change. Goodbye Priceline....
From great to horrible
by choosing battles on 2019/04/04 08:39
5th time booking. Randomly cancels reservations because within the time it uses taking my money, nothing is available. Accommodations are horrible, and customer service tells you one thing while recording another. I’ll lose the money because I cannot tolerate another night. This won’t happen again!
Quick and easy
by helireyna on 2019/04/04 00:11
Friendly customer service every time I book.
Tricky
by $/\/\|DY on 2019/04/03 22:29
Once you have mastered this app you will stay anywhere you want for what you want to pay! $ if your not up to the challenge or skill level is novice you’ll get the Eco-lodge with the obnoxious house keeping that nock on the window , doors or walk in room unannounced while you having morning relations with spouse .
Love the update
by KennyRay17 on 2019/04/03 18:39
Love the in-app only deals!
Great app
by Jenb119 on 2019/04/03 15:21
I’ve used the app many times to book hotels and it is super easy to use. Ive never had any issues booking reservations or problems checking in.
Can’t cancel even if you call within 5 minutes
by andywalters on 2019/04/03 15:02
I was using this app at 23:59 to make a booking. At 00:00 I refreshed and the listings changed to the day after. I then proceeded with my booking not realizing the dates had changed. I noticed the error immediately and called customer service who informed me they could not give me a refund. In my judgment my experience was primarily the result of a UX oversight (not providing a warning at midnight that the dates have automatically changed). It also represents a customer service team who is either not empowered enough or does not care enough to actually make things right for their customers. My hotel request number, should Priceline want to resolve this matter for me and restore my faith in their team and this app, is 17354570320.
Priceline’s app needs fixing
by schw on 2019/04/03 12:24
The app for iOS has a widget at the top where you can select a city and a date. The app populates a list of hotels in your current city. So after I correct the city above, the widget resets my dates for the hotel for today. There is no good reason these can’t be changed independently without resetting the other. Most of the cheapest deals have no cancellation. So I notice the error 5 minutes after booking and now I can’t fix it without calling the hotel.
Website/App not working
by Runnergrl12 on 2019/04/03 02:50
I tried for 90 mins today to book a flight. The same message kept coming up flight not available. Tried different flight times same message. I went to Expedia within 2 mins I had my flight booked. So Long Priceline, I have been loyal for many years but I cannot waste time. So sorry we have been together for many years. I hope you fix your problems before they engage many more loyal customers to move on. All the best!
Disappointed
by Clenna on 2019/04/03 00:52
My daughter and I both tried using the Priceline app. The hotel we selected was $120 a night. When we tried to confirm the date place and price the message was ‘oops try again.’ We’ll we tried about 12 times America got the same message. We had to use another site (like Hotels.com) to place our reservation. I’m extremely disappointed in this app and won’t be using it again. I wasted over an hour on your site.
Best app for finding great hotel deals.
by ozclown1 on 2019/04/02 22:57
Best app on my phone
Really like the app and use it a lot
by Sidejobs on 2019/04/02 22:08
Could use some improvement on booking multiple rooms but it definitely comes in handy for me. I wish I could get rewards with them like I do with Choice, Wyndham, Hilton, etc...
😡😡😡😡😡😡😡😡😡
by shduj jrwsbgjsh hs a cruschst on 2019/04/02 17:21
Just delete the app
Love it!
by shenoviabee on 2019/04/02 17:08
Great deals
Average
by SavoryWord on 2019/04/02 16:37
Can’t tell you how many times the app shows a hotel as having room available- Until you actually try to purchase one and it says sold out. It has also charge my credit card even after telling me that rooms were sold out and not booking me . Maybe you should charge the credit card after you dip the dB to confirm rooms so that you’re not tying up my credit card balance while I’m traveling. Time to download some other travel app.
Worst app ever
by Booger McFarland on 2019/04/02 12:03
Booked a round trip flight and couldn’t access any of my flight info through the app. What an absolute waste. If you need to purchase flights, hotels or rental cars you can do that w ease. Never again.....
Awesome and easy to use!
by Ashtiger101 on 2019/04/02 00:17
This app is very simple and easy to use. With all of the bright displays and big font that allows for anyone to see what they are doing. And the app is free!! It made my trip so easy to view and I was able to view my entire trip in this one convenient app.
Favorite booking app
by Bones1080 on 2019/04/01 21:42
I have used this app for years. My favorite by far. With the addition of free cancellation, best app in the business.
Worst Customer Service I Have Ever Recieved
by Dmilesburton on 2019/04/01 19:46
I booked a ticket through Priceline to Barbados. Seamless and cheap experience. I was excited for my trip. The day of the flight I arrived at the airport with 4 hours until the flight. When I tried to check in for my flight I was told that I would not be allowed to board. I had booked a one way, and as it turns out Barbados, as well as my connecting airport, Panama City, do not allow one way travelers. This is a matter of visa legality. You can not enter these countries without a pre-purchased trip out. I was surprised. Never at any point in my booking did Priceline indicate to me that I would not be able to board the flight I had purchased without purchasing another flight. The return flights, when I looked into them, were nowhere near as cheap, and while I had money on hand I was counting on the final paycheck from the job I left to go on this trip to fund the return. So no way to book a return flight today. Time to call Priceline. This is where it turns from frustrating to the flat out worst experience I have ever had with a company. I get on the phone with Priceline. The customer service agent is clearly not American. Not an issue, just important later when I ask for his name. I explain my problem, how I wasn’t given the necessary information before purchasing the ticket, and how I am hoping to be comped a return, travel credit for another flight, or a refund. He tells me I can not receive a refund because the ticket I purchased was non-refundable. I explain to him that I am asking for compensation for being sold a product I would not be able to use. A refund is only one option, what I really want is to be able to go on the trip. He again says it is a non-refundable ticket and there is nothing he can do. I will need to call the airline directly. I had already talked to the airline representative at the ticket counter at SFO where my flight was departing from, who told me that upon searching up my listing and finding it had been booked through a 3rd party travel agency (in this case Priceline) there was nothing he could do and that I would need to contact the agency. I explained this to the Priceline representative. He again said there was nothing he could do for me and I’d have to call the airline. At this point I asked him for his Name and Employee Identification Number. He said his name was X (X in place of name because I can not remember the name he gave me. It was something very American, Ryan for example) and was there anything else he could help me with today. I repeated my question, asking again for his name and Employee Identifier. He said his name and restated I would need to speak to the airline directly. I then asked if he worked for Priceline directly or if he worked for a company contracted by Priceline. He said he worked directly for “the agency.” Having literally just said the name of the agency, I asked if he could please tell me the name of the agency he works for. He said he worked for the agency I booked with. When asked what it was called once again, he did not reply. When I said, after a long silence, when he said the agency did he mean Priceline? he said yes, Priceline. Knowing I was getting almost nowhere with him, I again asked for his Employee Identification Number and if there was anyone else from his company I could speak to about this. He said “I will transfer you to my manager” and immediately the line switched to dial tone. No time for me to stop him and ensure I got his employee number. When the manager came on he sounded like he was in a different setting. The first agent had relatively clear signal. This manager sounded like he was Skyping me from his laptop microphone. I filled him in and mentioned the name of the agent I spoke to. I also asked the manager his name and if he had an employee number I could take down. He did not acknowledge the requests directed at him and did not seem to know who I was talking about when referencing the previous customer service agent. This leads me to think that “Ryan” may have been a fake name. Yet another dead end. The manager said he could see that I had purchased a non refundable ticket and would not be able to help me. I asked him if he worked for Priceline or if he worked for a third party. He told me he was with a third party and claimed he could not tell me the name of his employer but that his employer did represent Priceline. I left that phone call with no help. I also left that phone call with 30 minutes until my flight check in closed. I attempted to call my family members, hoping they could help out in the pinch. By the time one of them reached me there was less than an hour until the flight departed and check in was over. I missed my flight, as well as my trip. Priceline sent me a follow up customer service email asking how they did and while I told it there I felt other people needed to know. I have experienced terrible service before, but at least in those situations the people helping are nice and while I may not always get a refund or replacement product they leave me feeling like they truly did all they could to help me. Be it issuing a refund, offering credit, or even offering a discount off future transactions with them. Priceline treated me so poorly on a high priced purchase that I have to say I am remiss to believe I will ever use their services again as long as other options are available. If you are booking a trip to Central and South America or the Caribbean be sure to look in to the flight requirements for a visa.
Great App!
by 1xtra fanboy on 2019/04/01 16:52
Shout out to Captain Kirk!
I never know what to headline these
by Ltcheespuff on 2019/04/01 12:35
Super great, it’s the only way I buy tickets to go to russia and back. This probably isn’t any issue with price line themselve but a round trip ticket is let’s say 800$ and in the receipt it explains oh each ticket was like 350 then tax and it’s all cool. But why when I buy a one way ticket it’s still... 800$ saying the ticket that used to be 350 is now 700$. Second issue, stop with the 3 notifications per day saying tickets are selling and to buy now. I’ll buy it when I can, not like I’m playing hard to get with the ticket company. And plus, tickets are not selling out to a small city in the middle of russia, if I was going to Paris or a big place like that I’d believe it. Last but not least, issue #3. Add a feature like google flights has where you can say “30 day trip” and you can look at dates and see which days are cheapest to fly instead of either A making us guess around or B using google flights then coming back here.
Pretty good but room for improvement
by rabbit fox on 2019/04/01 12:00
I have used this app a bit and mostly everything is great. The only problem I have had though was that when you filter for hotels that are pet friendly you shouldn’t get to the hotel and have to beg for them to let you stay. I took my dog on a road trip and the first stop was after 15 hours of driving. We were exhausted and ready to go to bed, but when we got there we had to beg them to let us stay which thankfully they made an exception since I was able to show them where the listing showed them as pet friendly. That was stressful, but I was willing to let it go and call it a fluke until it happened again the next evening on the next hotel stop. Fortunately the lady at the front desk also took pity on us and allowed us to stay, but we have to sneak her in and out to use the bathroom and leave the hotel so the other people who work here won’t know she’s here so again very stressful. Please make sure that if you are assigning a hotel to someone looking for pet friendly that it actually is pet friendly
Don’t waste your money or stress, this company is bogus.
by J Rocko on 2019/04/01 11:20
I booked several times through them, and twice now they have failed to complete my reservations, I just had to pay twice at the same hotel, luckily the front desk ladies were nice enough to match the price, Priceline constantly gave me the run around after wasting an hour and a half, I finally just said enough, I’ll let my bank deal with you jokers, not worth the time or effort, if you find a good deal online 9 times out of 10, show the hotel they will match it or come close. Delete this app. To the developer who responded... It wasn’t a rejection, your systems failed to correctly place me even after I paid, front desk said there was a woman waiting in her car all night because of the same issue, take better care of people that’s all I can say pal, I don’t use fakebook or any social media, so I will respectfully decline...on a side note, when I disputed the charge through my bank(since your people gave me the run around) my claims department said they get more disputes from Priceline than she has ever seen, so I’m sure you are well aware of your shortcomings, I have nothing left to say on the matter, good day.
Great App
by Manny S. 786 on 2019/04/01 03:06
Easy to use and great deals.
Second time WILL be the last! Bad business
by hello expedia on 2018/12/27 18:13
Booked a car for 5 days, travelled to my destination, stood in line(that wasn’t moving) for an hour and a half without making it to the counter only for the Avis counter rep to come out and announce that they did NOT have ANY cars available...contacted Priceline and they showed no interest in resolving the issue or refunding my money-we’re not even talking about attempting to offer anything extra for the enormous inconvenience and totally bollocking a holiday vacation. Let them contact the counter they said ,as if I had the least concerns about the company at point of this awful situation explanation, and we will contact you within 24 hours. 4 days and haven’t heard a word, called back and they’re still unable to contact the rental counter AND NOW it has to be 10 days beyond my rental window??? NEVER USING THIS COMPANY AGAIN. The only guarantee I got, it was a best price guarantee deal, is guarantee to pay for ABSOLUTELY NOTHING. I suspected something was amiss when there were NO other rental car counters with customers. The kicker--there were several customers that were back there from the previous night BECAUSE...(wait for it) they had no cars. UNBELIEVABLE. I just wonder if they understand or quite frankly even care that there's not enough difference in what they offer to make hard working customers patronize their business after enduring these situations--I know the reps I spoke with wherever they are had no concern whatsoever.
Conflicted
by ShowtimeCOS on 2019/02/04 14:00
Priceline has great deals and their App, is great! I recently began my sign up with Priceline and had an awful experience with customer service from the moment I called, had to go through several personnel to speak with a Manager and then to GM who all said there is nothing we can do! Read on, while on the App and researching to fit my budget, with family aboard in truck, the book prompt was inadvertently hit and I immediately contacted Priceline, I was told there was nothing they could do! The one manager contacted the hotel and that hotel told them they would not refund money, then in an instant, the hotel now processed funds to draw off my account! The General management tells me he can not call the hotel to correct this, after wasted time with them, I contacted my bank to cancel my card and stop payment! Needless to say, I contacted the hotel in an effort to resolve, left info with staff for management to contact me, and of course they did not! I will do a review and name that hotel! As for Priceline, dealing with people like that, you should have standards for which you allow them to be part of your business! I would remove them from you postings! Respectfully, U.S. Marine Retired
Ridiculous, useless service
by Rmann333 on 2018/08/01 22:58
So, I booked a reservation for a car and received a confirmation from Priceline and the car rental company as well. Next day I get a call from the car rental company saying they don’t THINK they will have a car for me and will possibly not be able to tell me until I’m standing at the counter. Seriously? I’m driving out of town about 500 miles and have a deadline to meet. I then call Priceline “customer service” and through their agent and a supervisor they let me know they are not able (or interested by the sound of their voices) to help and just want to cancel the reservation. When I asked about why a reservation is not a REAL reservation, they blandly inform me that they do not have access to the car rental company’s inventory and have no idea whether a car is actually available when a reservation is made. Nor do they even make contact with the car rental companies EVER to coordinate. They just make reservations leaving the car rental companies to decide to honor the reservation or not. If the car rental company had not called me, I would have been out of luck; standing at the counter with my, uh, best intentions in my hand and no car. So I cancelled my reservation with Priceline, deleted the app and bought a plane ticket. Which was only a little more money than the car rental. Even on short notice. My summary: USELESS, RIDICULOUS, UNNECESSARY APP AND COMPANY! Caveat emptor!
Horrible Customer Service
by sogolover on 2018/01/10 17:00
I have used Priceline regularly for the last few years, booking hotel rooms through them several times a month. When there are no issues, they’re great, but the times there are issues make it unbearable. I booked a hotel using the app based on it being in a specific location, and being able to get a suite with a kitchenette at a great price. Once I received the confirmation, I realized that the hotel was located approx 20 miles away from where they showed on the map, and I had a reservation for a standard room. I was told by hotel employees that they had contacted Priceline several times regarding the incorrect information, but they had made no effort to change it. So after my family drove nearly an hour out of our way to stay in a room smaller than I had intended, I let customer service know about the incorrect information and requested a refund based on it. After a few communications with different CS reps, they have yet to acknowledge that the information was inaccurate, accept responsibility, compensate me for my inconvenience or correct the info on their site. They are intentionally deceiving their customers. Priceline’s entire purpose is to curate travel information to simplify the process for users. If I have to use other sites and apps to verify that their info is correct before using them, then they are useless to me.
Worst customer service
by jpmaze23 on 2018/10/09 18:09
I booked a hotel and made a mistake in the date. Priceline refused to refund my reservation. I called in just a few minutes after my error, they beat around the bush saying they have to call the hotel, made me wait 5 days, no one called back. I had to follow up on my own just to be told they were not going to cancel it. I’ve used Priceline for many years and to extend that kind of garbage customer satisfaction is a slap in the face, especially considering this cancellation request was escalated a week prior to the reservation, this wasn’t a last minute cancellation request. I’ve always recommended Priceline to friends and family, now I’m going to tell people to go elsewhere for failing to meet expectations and refusing to help, they refused even after I told Priceline “I’m going to rebook right after cancellation, so you’ll still have my business” no they still refused, asked for a manager and refused. Priceline your incompetence and lack of customer care has now cost you a lifetime customer. You could’ve made tons more money on my lifetime loyalty and also gained even more customers through my recommendations, but you got greed and said you practically dgaf about customer satisfaction. I’d give you negative stars if I could. This industry is far too competitive for you to treat loyal customers that way.
Easy Interface - Great Prices - Great Customer Service
by IllinoisCountryBoy on 2018/03/11 23:20
I can’t say enough good about PriceLine and the App. I have used the service numerous times, so my review is based on all of these experiences. I alway check other sources for deals and I always find the best deals on PriceLine. I have used it for business and personal vacations. But what made me actually write this review rather then just rate the app, was my recent experience with their customer service. In a rush to get a reservation done while sick and mildly medicated, I accidentally made the reservation for the wrong dates. I needed it for a week later. Once I realized my mistake, I called PriceLine directly from the app. The service rep (wish I could remember his name) was professional and friendly. He contacted the hotel for me and confirmed that they could cancel the reservation for me (it was a special deal that was supposed to be non-refundable). I received the cancellation notice seconds after getting off the phone. PriceLine went the extra mile for me, and that is why I am writing this review and gave them 5 stars. Thanks again PriceLine.
Ripped off on hotel bid
by Debrabully on 2019/02/21 16:53
Bid on a 3 star minimum hotel in Orlando, placed a $275 bid and was placed in a Holiday Inn that was seedy, dirty, old and outdated. The room was dirty, body hair in the bathtub, stains throughout the rooms carpet, mold in the shower/tub gout and the hair dryer was broken. I emailed Priceline immediately when we got in the room, they didn't reply until a few days later. They replied that the hotel gave us free breakfast so that was the compensation accepted for the dissatisfaction for the room. The hotel text me asking if we were happy and I told her we weren't and explained the problems in the room, she text that she couldn't refund some of the room charge because we booked through a third party/Priceline so all she could offer is a free meal which we didn't use because it was a breakfast buffet at TGIF, gross. We spent with tax and fees over $300 for one night in a maybe 1 Star Holiday Inn when we were "guaranteed" a 3 star minimum room before bidding. For that money we could have stayed at a nice Disney resort which was the level we were expecting because of the 3 star minimum we paid for. Customer service was not willing to do anything to make this right so we will never be using Priceline again and will continue to tell everyone we can about how we got ripped off by Priceline.
Horrible Customer Service
by 🤡🎃 on 2018/06/29 08:37
I’ve gotten a great hotel on this app, but every other hotel I’ve gotten has sucked. Don’t do the express deals if you’re going to use the app at all, they’re never what they say they are. Even the guest scores are unreliable because somehow it shows they rated it well when the review they’ve given is something along the lines of “horrible customer service” “my car was broken into” “bed bugs”. When I tried to contact Priceline about a problem with my card, they insisted that the hotel would accept a card with any name on it for incidentals. The card I booked the room with had been stolen and they were saying that I wouldn’t have to show them that card, or even a card with my name on it, just any card, even after telling them that I have seen many reviews in which people were turned away for just accidentally leaving out their middle initial for the reservation, they just repeated that any card would be fine. I then asked if I could be refunded the money I bought the hotel room with so I could put it onto another card I could show the hotel, they copy and pasted the hotels refund and cancellation policy and ended the chat.
Just another unhappy former customer.
by Mt10425 on 2018/01/20 21:07
Like others have said, issues aren’t resolved. This morning I booked a room but got the month wrong. The dates were correct. I contacted customer care chat within five minutes and asked if it was possible to change the reservation dates. They said there was a cancellation fee but would call the hotel asking them to waive their fee. No manager was available at the hotel to answer for 15 more minutes. I re-contacted PL chat 20 minutes later. The new agent read the info from the previous agent and made the call. While I waited fir an answer, I called the hotel directly and talked to the manager who had PL on hold. She stated that they had no problem waiving the fee but PL was unwilling to waive their commission. Mind you, this commission would’ve happened as soon as I made the new reservation. PL said there was nothing they could do, blaming the hotel. I asked what the cancellation fee was and the said it was the total I had paid for the room, which isn’t a fee of any sort. So, for $142, they lost any future business from me and every person I talk to. They could’ve simply allowed the change in dates, lost no money and been seen as caring about their customers. These people are greedy and stupid.
Horrible Service, Deceitful practices!
by jvaldivi87 on 2018/07/07 18:55
I bought a first class plane ticket, my credit card was charged and my flight status was booked. A month later (3 days to departure) the airline informa me that Priceline has cancelled my reservation and if I show up at the airport they won’t let me board. Called Priceline 13 times, I kept getting transferred and then their reps would just hang up on me while I waited. Then someone told me it was fixed, but on the return leg of my round trip, the airline tells me I was downgraded from first class to economy and made me pay for my bag. Again called Priceline and had to pay long distance rate and after 14 minutes on the phone the incompetent rep could not help me, I chose to pay for the bag so that I wouldn’t miss my flight because I had to show up for work the next day. Now I am giving Priceline another show, I tried booking a flight twice, the app gave me an error “unable to book but here are other amazing deals.” It didn’t book my trip (my flight does not show up in the My Trips section of the app) however I have two $1,200 charges on my credit card. Now I have to waste another 3 hours of being transferred with a dozen Priceline reps until someone is able to help me.
Pretty good but room for improvement
by rabbit fox on 2019/04/01 12:00
I have used this app a bit and mostly everything is great. The only problem I have had though was that when you filter for hotels that are pet friendly you shouldn’t get to the hotel and have to beg for them to let you stay. I took my dog on a road trip and the first stop was after 15 hours of driving. We were exhausted and ready to go to bed, but when we got there we had to beg them to let us stay which thankfully they made an exception since I was able to show them where the listing showed them as pet friendly. That was stressful, but I was willing to let it go and call it a fluke until it happened again the next evening on the next hotel stop. Fortunately the lady at the front desk also took pity on us and allowed us to stay, but we have to sneak her in and out to use the bathroom and leave the hotel so the other people who work here won’t know she’s here so again very stressful. Please make sure that if you are assigning a hotel to someone looking for pet friendly that it actually is pet friendly
Some Bugs to Fix
by Spopish on 2018/03/10 18:51
Their customer service is less than helpful. -I booked a hotel using the Name Your Price feature in the app for what I thought was the following night because we were driving home from our trip the next day. It charges your card right away, so I assumed everything was alright. After hours of driving we got to our hotel (that I thought I booked for that night) and the less-than-friendly front desk attendant said our reservation was for the previous night. I double-checked my app, and sure enough, it was booked for the previous night. I was sure I entered the correct dates when I booked. I think there was a glitch in their app. When I called Priceline to see about a refund, they were sympathetic and said they thought it was funny that the app let me book the room after midnight. When the customer rep tried to call the hotel, the hotel wouldn’t answer. Priceline wouldn’t give me even a partial refund. How often does this happen? How much money is this company making off their app glitches? I wouldn’t use this app. I guess the old adage of talking to a person is best in this situation and I think that’s what I’ll be doing in the future.
Flights -5; Hotels- 4 and Car Rentals - 1; CS- 1 in Car Rental Issues
by Ladyjktn on 2017/12/13 14:47
I use often. Majority of the hotels have been great. Flights have been great! Car rentals have been several issues! In July 2017 car rental issue, I booked a car for Atlanta to pick up after my flight. The car rental place double booked cars out & there was no car... was on the phone with Priceline for over 3 hours of them trying to locate a rental car, why so long you ask - they kept putting me on hold for over 45 minutes at a time then switch me to different CS people. I was supposed to have been at my destination at 10:00pm and finally out of airport rentals at 10:30pm they placed in a 5x’s the amount I had originally booked a car for! They never reimbursed as they promised! I had a 3 hour drive to my destination, NO Priceline CS failed hugely! In May 2017, car rental issues in McAlester, OK. Car Rental issues in August 2016 in McAlester, OK. I don’t advise renting a car from Priceline.
Don’t waste your money or stress, this company is bogus.
by J Rocko on 2019/04/01 11:20
I booked several times through them, and twice now they have failed to complete my reservations, I just had to pay twice at the same hotel, luckily the front desk ladies were nice enough to match the price, Priceline constantly gave me the run around after wasting an hour and a half, I finally just said enough, I’ll let my bank deal with you jokers, not worth the time or effort, if you find a good deal online 9 times out of 10, show the hotel they will match it or come close. Delete this app. To the developer who responded... It wasn’t a rejection, your systems failed to correctly place me even after I paid, front desk said there was a woman waiting in her car all night because of the same issue, take better care of people that’s all I can say pal, I don’t use fakebook or any social media, so I will respectfully decline...on a side note, when I disputed the charge through my bank(since your people gave me the run around) my claims department said they get more disputes from Priceline than she has ever seen, so I’m sure you are well aware of your shortcomings, I have nothing left to say on the matter, good day.
Very misleading
by Promeg on 2018/02/13 13:04
Priceline used to be a great place to get great deals until recently. The Express Deals they offer seem to be a decent deal until you select one. First off, the hotels that they say are comparable to the one you’ll be getting are actually nothing like the one you receive. I booked a 3 Star express deal that they said would be comparable to a Marriot, Hilton or Hyatt and instead got a motel that I wouldn’t even rate over 2 stars. In addition to that, when I checked in, I was told I must pay an additional $34. Priceline had informed me at the bottom of the booking conditions in tiny print that there would in fact be a mandatory fee I would have to pay. My problem with this is why did they have to put it all the way at the bottom like they were hiding it and not put it some where people could actually see it right away so you know the true cost of what your paying for. When looking at reviews for this hotel, no one had anything nice to say about it except that it was close to Universal. How it’s a 3 Star hotel is mystery to me. When calling customer service, they were unhelpful and made me even angrier.
Getting better
by Nowimready2 on 2017/09/04 10:13
I've been using Priceline for 15 years. Express Deals are a great way to get into a moderate to fairly high end hotel for great prices! I had 1 issue a few months ago. I had driven with moving truck to move my daughter into her apartment. I was focused on moving her and didn't make hotel reservation for me. Finally, at 11:50 pm, I'm making reservation from my phone. By the time all was confirmed, it was after midnight and the reservation had automatically changed from the Friday night I existed in to Saturday night with no way to change it back. Done deal. I was exhausted from moving all day. I spent an hour and a half on the phone to the Philippines finally getting refunded but no place to stay Friday night. That sucked, but the hotel front desk gal (who got a raving review) offered me a blanket and pillow to stay on a couch in the lobby!! Beware scheduling a reservation around the midnight hour!
No Protection Against Bedbugs!!
by kridten on 2018/06/17 03:33
My husband and I booked a hotel through Priceline so that we could attend my nephews graduation. When we arrived to the hotel, we found bedbugs on our room(some alive/ some dead). We notified the hotel staff and they refused to refund our money because we booked through Priceline. When I was waiting in the parking lot, another woman approached me and let me know that she had just found live bedbugs in her room and advised me not to stay. We knew it was not an isolated event. So, we called Priceline. They informed us that because the hotel management denied that they had bedbugs and they were not there to check that they could not refund our money ( it was a multi-night stay) I asked if they had any customer protections within their contact for live infestations and they said that they could not refund our money because the management denied the problem. We travel frequently (my husband is a pilot) and we will never use Priceline again. Thankfully, we found another hotel (not through Priceline) and they gave us a discount for our troubles. Priceline works for the hotels - not for the customers!!!
Horrible Scam Artists
by Good Bye Priceline on 2018/11/08 16:38
I have been a long time customer purchasing flights cars and hotels. I have always purchased the Trip cancellation insurance. Never needed it until today. Don’t do it folks it is a scam. The one time I finally need to change a flight and Priceline could not and would not help in any way. They sounded as if they were literally reading off a response card. I called several times hoping to get a customer service agent that would listen to the issue and try to help. Luckily I had insurance right??? One would think but wrong again. The only time the trip cancellation covers you is if you are on your death bed and in the hospital and even then you have to call them ASP in order to be covered. Very misleading. Don’t waste your money buy the better ticket if you think for a second you might have to make a change. Better yet purchase from the airline directly. Priceline told me yesterday they can’t help me they are only the middleman. Well time to cut out the middleman. Priceline you have lost a very good customer that purchases 10-20 flights a year, Hotels and rental cars.
Awful Customer Service
by Ryan Mack the cheap guy on 2019/01/26 01:40
Booked a hotel for Wednesday and another room for Thursday. My flight was cancelled Wednesday morning. I cancelled my rooms right away ON WEDNESDAY. They didn’t call to cancel until THURSDAY even though I called the hotel personally and got them to give the okay to cancel the room on Wednesday, but Priceline needed to make the call themselves...not me. I used that God awful chat system to give them the name of the account rep at the hotel on Wednesday, but again...they waited a day to call on my behalf...the hotel didn’t cancel my reservation...why would they? Priceline admitted it was messed up and they should have called that day, even though i did their job for them, but all they could do was just apologize while I ate the $100 for the room...oh...they did offer a 5% discount on my next booking. The customer service reps also didn’t really speak English well and I kept repeating myself. After over 5 hours on line and the phone all I have is a bunch of “sorry” statements, frustration, and $100 less in my pocket. They could care less about customer service.
Great app could use a little tweak.
by What names aren't taken? on 2018/08/11 15:45
I book the same hotel off the app every week. Every week I type in the location I want. Every time it shows hotels downtown Dallas when they are 3 times the price and require a $20 Uber ride. I ask for specifics in the filter ‘distance from location’ and the first time I booked, a hotel downtown popped up I thought great and booked it. Only to find out it was not close and did not provide an airport shuttle as promised. I know first world problems, but I now know I have to scroll thru to find the hotel I want. I wish when I put in the neighborhood ‘area’ it would put that area first. And the filter does not really work because you say distance closest to and it puts you 10-15 miles away I guess those hotels must pay a premium to pop up on the top. Just a warning if you are not familiar with the area check the map, the filter does not work.
Priceline is horrible
by hdmkom on 2019/04/05 22:24
This is by far by far the worst company I’ve ever dealt with online I asked for Google to give me alive customer service number they turn you over to a robot the same robot with the same voice I put in my name phone number email I totally registered and signed then I put everything I needed for a vacation the city I’m leaving from the city I’m going to how many days how many people age the ages of the people I put in I need our hotel and flights three different times I put it in very carefully and I pressed find it for me and they just sent me back the same page that I had never filled and over and over again and when I leftA written message that I was actually talking to a human being she didn’t understand anything I said didn’t register in my email or phone number which I had signed in with and said hello to RICHARD it had recognized me yet I’m trying here for 45 minutes to get a price on the flight and nothing works and there is no real human being to talk to goodbye Priceline you lost a customer before you even got one
They don’t take ownership of their mistakes
by Kinzmom on 2018/09/11 13:07
I was using the app to find a hotel for a college visit for my daughter. I searched and found one on the date we needed for $90. I clicked book it and when the confirmation came through it had the current date, not the future date! Immediately called customer service. They told me that it was a no cancellation/no refund deal! (I know and I was ok with that when the app showed the right dates) she said There was nothing she could do! She said maybe call the hotel and see. So she “called the hotel” and said they would allow me to cancel and rebook for the correct date but the cost was $145! What?? Your app said $90 on the correct date now I either lose the 90 I have already paid or have to pay $145. Yes that was my only option. So because the app screwed up the date...I ended up have to pay an additional $55 for a room! I seriously will not use this app again! I could have gotten better rates through the hotel direct!!
Priceline comes thru again
by Older Dinosar on 2018/10/02 23:24
I only use Priceline for booking hotels but I’ve scored every time! In fact I don’t know when the last time was that I didn’t get a hotel thru Priceline. If you don’t have any friends or family with connections to big hotels and you don’t like to pay double for a room and you don’t like to book days or weeks in advance in case your plans change and you’d like something better than a Motel 6 or Super 8 then go thru Priceline. I’ve booked the actual hotel I want or used Express Deals and have always been happy with the results... well ok there was that time in Kanab Utah where we got an awful room but what can I say, it was Kanab. We’ve never had problems checking in or getting help in getting 1st floor rooms or rooms near elevators for my handicapped hubby.
Emergency 2 days before Christmas
by PenneeO on 2017/12/26 17:01
Booked a night at the GSR in Reno, NV. For my anniversary. When I got to Reno I couldn’t stay because of a death in the family. 2 days before Christmas, on my Anniversary and the hotel was 100% full with more people wanting a room. I figure if the hotel can rent my room then I should get a refund. The hotel manager tells me to call Agoda, who the reservation was made, if they agree to refund my money the hotel wouldn’t charge them to get a refund. I call the number the hotel gives me to explain the situation and ask that they agree to refund me my money when the room was re rented. Priceline says the hotel won’t agree and the hotel manager is saying they had a deal even before I booked a room and they will still charge Priceline even though the room was rented. Its a deal take your money and they split it with the hotel. Grand Sierra Resort blames Priceline and Priceline blames Grand Sierra Resort. The only reason I give them 1 star is because the app and review system make you select one to make a review.
Long time customer, very disappointed
by Hairilicious on 2018/10/28 23:30
I have been using Priceline for YEARS. I’m a hairdresser and I tell all my clients to use them as well. It had always been my go to. Not anymore. About three weeks ago I accidentally booked my hotel for the wrong weekend and called as soon as I clicked submit, realized it too late! So I called customer care. The lady was sweet. She said that she email the third party company to see if I could change the date or have my money be refunded. Mind you, I didn’t want to cancel or my money back, just to change the dates. I was willing to pay the difference. I called on a Saturday at 11ish pm. She said I would hear something back in 2-3 business days. I called back on Monday just check that my request wasn’t being forgotten. The gentleman told me that I should hear something by Wednesday or Thursday. Friday came (day before the accidental reservation) and nothing. I called and they said that the company had not replied to them. I called Saturday and the gentleman that answered took my number and went into action and said he was going to call that other company and get them on the ball right away. He calls back and tells me that I will get an email in two business days. It has been over a week. Nothing. I have email customer service. And nothing. After using them for my hotel stays for so many years, I am deleting the app and taking my business elsewhere. I feel ignored. I was patient and I was nice.
Best On The Go Get Way To Find The Cheapest Deal!
by Ding fong on 2019/02/12 15:06
I travel a lot for work and I always use Priceline if I need to get a room. I watch my close associates struggle with finding a room and then the prices are always way higher. I open up my phone, type in the town and boom within 2 minutes I can find the perfect deal. The express deals 9/10 are better hotels than I would generally buy and are generally at I price I wouldn’t normally pay for a hotel...because they are just that cheap! Once I got a 4 star suite 10th floor for only $54! If you have a problem their support center is very good at making sure you’re happy. All around this is a must have service for anyone traveling who wants to save all the cash they can! In one year I saved $2,500 on express deals.
Shatner should rethink branding his name with Priceline
by Don't believe the "sk-hype" on 2018/07/22 02:01
This company is “bush league” when it comes to customer service. I used Priceline for all my travel, 50-75 nights per year. When I needed them most, they did not come through. This is not the first time. This is a reoccurring issue. I’m done. They take your money for rooms that don’t exist, then blame the hotels when they can’t come through. They don’t understand how to handle the customer relationship, when there is a problem, they hide. They blame the hotels. Obviously, they carry no clout with the major hotels otherwise they would not hide. I’ll never trust that their bookings are solid. I am a business owner, and I hope they experience poor results to change their behavior. I also hope this review will help send customers elsewhere. There are better companies out there that “get it.” It’s unfortunate that marketing can cover for poor results. Long term, as a consumer, I hope we don’t reward companies like this. They should not survive.
Pricing errors, increases, &reservations given away
by ShadowHawk1 on 2018/06/07 14:27
I used to book through Priceline for all my travels. However, now the app advertises one price and then increases it when you try to book. They prices shown are not the actual prices. Just “come in” prices. Obviously this is on purpose because they could program pricing like all the other sites/apps. Also, recently I tired to book a site even though the price went from $85 to $104 when I clicked book this rate. The app wouldn’t let me go further saying that they couldn’t find the information on this hotel deal. I had to go inside the hotel and got a rate of $93 which was better than Priceline anyway. I called Priceline and tried to book, but they won’t let you. I asked to talk to tech support and they “don’t have any”. The lady did apologize 1,000 times. I felt like they were smiling at me and saying too bad that’s the way it is and laughing. Did not get a good feeling about the company. I also booked awhile back and they gave my reservation away. I traveled hours only to find I had no place to stay. Lesson learned was that hotels can give 3rd party rooms away. Bottom line is that the company hides prices in the app, when you try to book it may or may not work. Customer service will apologize and say there’s nothing they can do. You can’t book through them on the phone nor report any issues with their app.
Express deals almost always awful
by Hajjmama on 2019/03/20 13:06
The app works great and I have used it a lot. Always useful to find hotels near me wherever I am. I can get past minute lodging unless it is very late at night. It would be nice to improve the ability to find something after midnight. Sometimes when you are on the road, you need that. I need to give myself a huge reminder that the express deals are almost always super crappy. The hotels are almost always a step down from what is advertised. I have had to cancel a booking in more than one occasion because the express deal hotel was run down or felt unsafe. So note to self: pay more, know what you are getting yourself into. In sum: the app works great but the express deal features tend not to deliver a quality experience.
Priceline has a horrible costumer service
by DanielVa81 on 2018/02/13 22:07
I attempt to book a flight for my 93 years old father . There is no option on the app, or site to request for wheelchair services , which is very discriminatory to the elderly , and handicap . At to make the experience more unpleasant , I book the flight with my best friends credit card , he was right next to me when price line called to confirm his information the agent had a really bad ascent , we couldn’t understand her so she repeat her self, she said thank you and Hang up in our face . I got an email saying my flight was cancelled , when we attempt to all the costumer services , there is no one to answer . This is the first and last time I ever use this company . I purchase my dad’s flight with cheapoair for 120 more , no drama , we got the call from cheapoair to confirm the owner of the credit card used , and everything was successfully processed . Stay away from Priceline even if you have to pay more .
Good...but....
by RalphThompson on 2017/12/24 00:16
Likewise, I have used this app for many years. And I consistently find the best rates and a wider assortment of property options here. HOWEVER, listings SHOULD include disclaimers for those properties that treat Priceline customers as “lesser” than their first-party guests. It has consistently been the case that, as a Priceline customer, I am VERY OFTEN assigned rooms in the nether regions of the hotel, given rooms that are substandard (smaller than the other rooms, rooms with known maintenance issues, rooms that are not what was advertised or specifically selected at purchase, or rooms that they would never offer their ”paying customers”). “paying customers” is the actual term that one manager used to refer to their first-party reservations! This, combined with misleading star ratings, often make Priceline shopping more of a hit-and-miss process. I highly recommend a general disclaimer stating that third-party customers may NOT receive the same options and treatment as those who directly book their rooms. It’s only fair and makes for more informed customers! More than once have I demanded refunds because of one or more of the issues listed in this review!!! I suggest that others do likewise!!!!
Disappointed
by Site v Agent ... agent wins on 2018/03/13 21:35
Buyer beware...even though you may select how many adults and children and search, the prices that come up and you pay is double occupancy only for most all-inclusives. Searched for an all-inclusive in Mexico for 2 adults and 1 child, 15. Found the place our group is going and booked a standard room with 1 double bed and a king bed. Turns out the room is for double occupancy and my daughter was not included even though the search came up with a selection that even said “recommended for your party”, my party being 3 people - or so I thought. So, the trip is in <3 weeks and Priceline tells me to contact hotel and hotel tells me to contact Priceline. Contact #3 and Priceline contacts the resort and the quote for my daughter is almost what I am paying for my husband and I for 6 nights. Still working through it but soo disappointed in what I consider to be a misleading and false site. Will be using a travel agent from now on.
Priceline Indispensable for Business Travel
by Barack O'Malley on 2019/03/27 07:50
I generally do not take time to write these reviews. This is probably my second one in ten years. That said... Priceline is the best way to secure quality hotels at the lowest prices. There is no other approximately or service that I know of that even comes close for value, ease of use and reliability. The “Express Deal” is a sure winner, especially for the 4- and 5-star hotels. For flights, the Priceline search and sort functions provide results far superior to Kayak and JustFly, while presenting equal or better prices, in my experience. For cars, Priceline also identifies some amazing rates, which can be especially indispensable if you’re not an elite member with the rental company(ies). Done.
Best App for travel always
by Hypcounselor on 2018/04/08 03:38
The name your own price option for hotels always gets me a better deal than I can find anywhere else and on nice rooms. Priceline checks out the hotels for adequacy and they are usually big name chains, but you truly can’t get better deals anywhere. The name your own price for rental cars is easy too, but typically the prices are similar to the prices listed. As far as air, I wouldn’t risk it as the timing and connections are too unpredictable. I prefer to plan that and am willing to pay more to do so, so wouldn’t use this app for flights, but if you are more flexible than I, you will definitely get a deal... And the app itself is super easy to use... I’m a Priceline fan for sure...
It’s a terrible booking system AND phone service
by Ur face 2 on 2018/12/08 03:46
I was attempting to book a hotel reservation for a night in the future and when I was looking through the hotels the app booked me for a hotel room on the night I was booking it instead of the future date I selected. I called the hotel to change my reservation to the day I was attempted to book on and they said there was nothing they could, they told me to contact Priceline. So I called priceline to speak to someone over the phone, I was on hold for over 50mins without anyone answering, there wasn’t a message staying the lines were closed or how long I would be waiting. SO NOT ONLY did I have a problem with booking my reservation, I could even speak to someone over the phone. This is the worst hotel reservation and customer service I’ve ever received. There was an opinion to give no stars I would’ve done that, in my opinion this app/company doesn’t even deserve 1 Star.
Very disappointed
by jobet138 on 2018/05/15 04:01
I am very disappointed with Priceline. When I was searching for hotels I put in my filters that I only wanted hotels with a pool. When I did the name your price, it did not consider my filter and gave me a hotel without a pool. I called customer service and they told me there was nothing they could do. Now I’m looking forward to a very disappointing vacation because all my three year old girls wanted was a pool. I have been using Priceline for years for almost all my vacations and never had a problem until today. I usually loved all the hotels I was sent to. Update: I’m updating to say that even with no pool, the hotel was very well located and we we close to everything. We had a good time. The hotel was very clean, and included breakfast.
Priceline changes the face of travel
by Dollface95 on 2017/10/23 03:18
I travel thousands of miles a year to see my son at work as a professional athlete. It’s not always predictable. I need to find the most efficient way to travel both expediently and financially. I use the Priceline app to quickly compare rates and routes, rental cars with different drop locations and hotels that are comfortable. Priceline has changed the face of travel bringing all these areas to one place for comparison, availability and last minute access to major brands. I can look at a particular brand and then head to Priceline to see what’s being offered and it’s typically a substantial savings. Thanks Priceline for helping me get to my son as much as possible!!
No customer service
by Klippes on 2019/02/27 01:32
Booked an EXPRESS DEAL on an area I had NEVER spent any time & The hotel was FORTY miles away, that is EIGHTY MILES WASTED JUST GETTING TO & FROM HOTEL. After finding hotel, there were zero handicapped parking places, no ramps, and lots of stairs without railings just to get to the registration desk. When I asked for a receipt, I was REFUSED, said I would get one emailed to me from Priceline (still waiting 4 hours later). Tried to ‘CHAT’ with Priceline, no response, was able to text, but all I was able to get from the rep (or robot-it was hard to tell the difference) was that there are no changes, of refunds. And I informed them that I was unable to use the 10% discount they sent me from a previous stay. They also acknowledged that I WAS RESPONSIBLE for knowing where the hotel was located, even if I had NEVER BEEN IN THE AREA. If it were possible to leave a negative number for my review of Priceline, I would. And I am not afraid to use my name:Jeffrey Zarit
We always check Priceline before booking
by JayZee31695 on 2018/12/30 17:21
We have booked hotels and cars numerous times through Priceline, and have saved tons of money over the years. The Express Deals are a favorite go-to for last-minute bookings, especially when staying for more than one night. And, we ALWAYS book our rental cars through Priceline because it sorts the available cars by total price, regardless of the rental company it’s with. So, it saves me a lot of time going from site to site, looking for the best deal. If you’re looking to “Name your own price,” you’ll want to use the full desktop site because the app doesn't let you bid as low. Beyond that one thing, it’s all good stuff!
Worst Experience Ever
by Rcruz210 on 2019/03/25 14:48
I tried booking a hotel in Del Rio and after I paid for the reservation I looked at the address and found it booked a room in Sonora, TX which is an hour and a half away. This app makes no sense in providing hotels that are extensively far away in the hotel selection process. Seconds after, I called the hotel to cancel the reservation and they said to call Priceline. I called Priceline and they said they couldn’t do any refund as only the hotel could authorize it. Long story short after spending over 45 minutes on hold trying to reach Priceline’s customer service and 5 times calling back to Priceline over 3 days, my refund request was denied. My advice to those trying to download this app. Just don’t do it. My advice to Priceline, fix your app, do a complete overhaul on your customer service department, and find a solution to get my refund on my hotel I didn’t even stay at.
Be very careful
by LuckyBrasso on 2019/02/07 18:47
Caveat emptor. If you make any little mistake, or miss any item that pops up during your booking process, do not expect to be able to resolve the issue after the fact with support. My experience, I bid $130 for a hotel for my upcoming trip. Got the screen saying that I should up my bid, so I upped to $140 and resubmitted. Another page popped up asking for my initials. I thought the initials were to acknowledge my new bid, I entered them and resent. I was confirmed for a hotel stay of $212+. Went through support. I know taxes and fees are extra, but 50% higher than my bid seems excessive. I was told that the initials page was advising me of an extra Extra hotel fee. I had missed it. Support was completely unhelpful and I’m stuck with it. I think Priceline acted in bad faith on this transaction. I don’t need parking, internet, or use of the pool, or anything else this fee includes. Priceline support should have offered a partial refund and given me the chance to choose a cheaper option. I don’t even need a full refund, if they would have worked in good faith I would have still given them a booking. Please don’t ask me to reach out via social media. You blew your chance. Review stands.
Poor customer service
by Nicole Scruggs on 2017/11/09 20:33
We used Priceline last week to book a hotel room. I paid through the app and everything was good to go. When we got to the hotel, much to our surprise a friend of ours called and paid for the room with his own credit card as a gift to us. When we called Priceline to issue a refund, they refused to do so because it was after the cancellation date. I completely understand having a policy like that in place but I feel like given the circumstances, they would be generous enough to issue the refund. Instead, they just get to keep the money for a room that had already been paid for. Such robbery!
Stranded at the airport
by Roman140 on 2018/04/28 20:39
I have used Priceline before for many rentals and hotel but this WILL BE MY LAST TIME! After a long 6 hr flight, I picked up my luggage to then stand in line for almost 2 hours to pick up my car rental. I know this is pet traveling and accept that. What I don’t accept is the fact that after such a long wait we find out that Priceline never paid for our reservation and almost no one else has cars available for us to just make a new reservation and if the do we will be paying more then double. I took out the time to plan and pay in advance for my rental thinking that I was saving time and money but now I have wasted precious vacation time and am now stranded at the airport struggling to find a rental for the rest of the week. It’s great that I will be refunded but I would have expected that Priceline would help find a new car for me since this was their goof.
Terrible experience
by mo178 on 2019/03/17 15:43
I used the app to book a one night stay in Las Vegas. We have 2 people who don’t smoke so it was important to have 2 queen beds and a non smoking room. After clicking on the correct room selection, I paid like normal. I checked my reservation when it came through only to find that my room selection had been completely changed to a king smoking room. After calling customer service to have this glitch fixed, I was told I was in the wrong and ended up having to pay an additional charge to “upgrade” my room to the correct one. Customer service was not good and the woman was very eager to get me off the phone before my issues could be resolved. She could not answer any of my questions and would often cut me off to repeat irrelevant information. As someone who works in customer service, this is very frustrating.
Absolute Best App For Travel
by iluvtofli on 2018/08/04 19:18
There is absolutely no single time where I haven’t found the best deals (by a significant margin) on the Priceline app. I can check anywhere, and every single time Priceline beats it out. You have to sign up for free and become a member and then it’s time to travel. Every Vegas trip I take, Priceline crushes other sites. California... Priceline. Just planned a Jamaica trip, decided to search everywhere for the best deals and without exception, my Priceline app won the bookings. Lastly but very importantly, I really love the integrations with my calendar after booking as well as my Apple Wallet. It makes the whole process simpler and finishes it perfectly.
Your flights
by archbald64 on 2018/03/15 16:11
For the past 8-10 days we have been struggling to book a flight. I found what I want but it wouldn’t book. Your telephonic volume was high so I got on line and was quickly able to chat with Alec. He said be flight was probably sold out and the Internet posting was lagging behind. Ok, jump forward to last evening and now, that flight is still listed...same date, route, price. I am thrilled. I book...not coming up...won’t reserve. So I thought ok, I pay more. Same destination, 12+ more hours and I now noticed that I am leaving at midnight Thursday instead of reasonable 1535 for a 2 hour flight!!! I’m annoyed. Paid more, wrong time, extra hours!!! Luckily I have 24 hours to rectify but that is now another call to you!!! Don’t tell me the flight I want is still listed with a mistake due to lag time!! It’s been 10 days! Thank you
Most horrible experience ever 😩
by Latonia H on 2018/03/13 18:31
I arrived at the hotel to check in. I prepaid for my hotel room through Priceline. There were no problems with my payment or on the hotel end but the card that Priceline used to pay best western declined!!! It declined several times. The Priceline representative told the front desk clerk that it would be 1 hour before I could check in that they had to straighten things out. The clerk told Priceline that I couldn’t check in until the payment was received from them. They had to make sure they get paid. I had to go to my sister birthday dinner and because they had to do whatever I ended up waiting like 45-50 minutes then it finally worked. Priceline had to give the hotel clerk a card over the phone. I was a hour and half late for my sister birthday dinner. Not good at all!! This was the worst experience ever!!!
Best, easiest travel app to use
by Cyhebert on 2018/03/03 03:14
Been using Priceline for over 10 years and have never had a problem and always gotten exactly what I expected. Their prices are consistently the lowest, especially when I wait until the last minute. I’ve never had a problem getting a room, car or flight at a great price. I always opt to pay ahead of time and have never had any additional charges or unexpected expenses. I have literally made hotel reservations sitting in the hotel parking lot and they had it by the time I walked in the door. Highly recommend it to all my friends and family.
Great app for getting the best price
by Lady Wanderluster on 2018/09/30 12:33
It’s easy to take your time and shop around and get a feel for various areas and amenities. I’m temporarily in a wheelchair for 2 weeks and need to stay in motels. Unfortunately, many motels say they are wheelchair accessible but really only have 1 or 2 rooms...which when you phone the motel to confirm accessibility, those rooms are actually already booked! I finally found an ‘all access’ single story motel, in a good location, with in room fridge & MW AND it was way cheaper than any other place. Just keep asking for what you want and need and the Priceline algorithms will dig up exactly that.
Rating Trends
366,286,0,4327,0,5045,296,0,564,262,308,314,325,388,299,235,263,324,338,362,353,327,321,310,345,408,414,420,381,282,341,342,386,0,903,372,349,347,388,0,964,521,0,785,433,0,924,426,474,0,841,434,460,407,565,445,416,346,192,627,387,0,934,414,0,783,0,904,0,937,331,446,112,465,410,472,428,392,338,0,602,0,0,1396,346,350,378,408,448,486
All Versions
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Current Version (17.8.3)
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Search Visibility
App name
priceline hotel & Travel Deals
Description
Get exclusive app-only hotel deals, amazing discounts on flights and rental cars, and the best trip planning on-the-go. Download the priceline.com app and join millions of happy travelers who book great deals with us every day. Rated by Travel + Leisure as a Best App for Travelers! Our app makes people happy: • Book exclusive hotel deals found only on the app. • Travel deals everywhere you look - low-priced hotels, cheap rental cars and discounted flights. • You’ll save up to 60% off with Express Deals® and even more with Name Your Own price®. Seriously. • Personalized, relevant hotel recommendations. We have the travel deals that matter to you. • As you search more, we uncover even more deals just for you. • Super-quick travel booking, especially when you’re signed in! We do fast well. Our app saves you time: • Did we mention the super-quick travel booking? • Easily access and make changes to your trip wherever you are with our My Trips feature. • Get all of your reservation and travel info right on your phone, even if you booked on your computer. Like magic. • Search by city, address or point of interest to book the most conveniently located hotels and rental cars. • If you have an Apple Watch, view your upcoming trips and book nearby last-minute hotels just like that. Our app takes you there: • Anywhere you want to go, and it goes there with you. But it never complains. • Across the globe with super deals on thousands of domestic and international flights across the globe. Pace yourself. • On the road with rental car deals on 22 brands in 28,000+ locations. That's how we roll. • To wonderful rooms in 800,000+ hotels worldwide. That’s a lot of little shampoo bottles. Our app has your back. And it’s watching your wallet, too. priceline is part of Booking Holdings, which includes leading online travel brands such as Booking.com, Agoda, Kayak & OpenTable.
Love this site
by kat Espinoza on 2019/04/20 05:32
Great prices and deals
Saves me money
by jpd1027 on 2019/04/20 04:58
I’ve used the app for 5 trips. Priceline has saved me hundreds of dollars with no problems. Be sure to sign up so they send extra coupons off!
Nice
by santi murphree on 2019/04/19 21:12
Very good company
User friendly
by Ema012607 on 2019/04/19 17:29
I always used Priceline to book air fairs. Never had a problem.
It was a good app.
by Mr.Lu1s on 2019/04/19 16:18
It was my favorite app, but lately it shows me available flights and when I tried to book them, comes back as unavailable and to try again. I’m done with this app. It’s a shame because it was so easy to use and book from hotels to flights. And now it’s gone.
Vacay fun
by slickVic22 on 2019/04/19 08:28
We love using Priceline to plan fun adventurous trips!! Best deals ever!
Useless customer service
by Kayjayn on 2019/04/19 03:47
used regularly for 2 months when I was living in a hotel, all of a sudden it Declines my card EVERY time, when there’s way more than enough to cover the charges. Checked with my bank they say there’s no reason for it- Customer service was USELESS and couldn’t help at all! Switch to hotels.com they give u a free night every 10 stays, or Agoda, they’re cheaper!
Rate
by KingJerm12 on 2019/04/18 22:14
Best app of all time!!
Great
by Raone12 on 2019/04/18 20:13
Priceline is the best ever in deal y’all better act like you know ...
I love them!
by Jess2show on 2019/04/18 13:22
90% of my trips over the last three years have been booked with Priceline. No hassles, free upgrades, really easy!!
No Saved Travelers 😢
by Spyhook on 2019/04/18 13:01
The app needs to have your saved travelers like the web version. I have to book many people for travel in my job roll and use Priceline all the time. When I am mobile I want to use the app but there is no way to book with my saved travelers 😡😢👎🏼. Please add saved travelers to the app!!!!!
Best Option when traveling
by Jboxer19 on 2019/04/18 06:35
Priceline has always came to the rescue when we are about to travel!!!!!! Will always refer them!
I got a promo code and couldn’t find where to enter it.
by Use Expedia Instead on 2019/04/18 03:27
I should have used Expedia instead.
Bad Customer Service
by Moninder K on 2019/04/17 14:38
In the world of Amazon, where customer service takes precedence, Priceline is still a century behind. The app could make mistakes, leaving you booked with wrong dates. Even if you book tens of trips with Priceline a year or even a month, they will not take fix the issue for you. A sub-par travel agency, super average experience, an App with Glitches, and a bad customer service
Best prices
by jay312 on 2019/04/17 01:19
I love this app always the best deals.
Hoodwinked!
by ohiglar on 2019/04/17 00:10
I found a deal online at a hotel that I really don’t like, so I ignored it, and tried « Name your own price ». I got the same hotel at a rate $30. higher!!!
Easy and fast
by guigui.luciano on 2019/04/16 23:47
Very good
Chat bugs
by chatfail on 2019/04/16 23:16
Waited 20 minutes for chat then when it was my turn the submit button wouldn’t work.
Amazing!
by Rev. Baker on 2019/04/16 21:13
Best sex I’ve ever had!
Express Deal
by gabe 77! on 2019/04/16 18:00
With tax cost $30 more than booking direct on Expedia...I regret it.
Just a suggestion
by onthegoonabudget on 2019/04/16 05:53
After reading other reviews, and based on my own experiences, it seems it would behoove the developers to throw up a warning screen to the effect of “please make sure you’ve entered the correct date”. Yes, there is a review screen, but I’m sure like many others, I only peruse that. I double and triple check now, but I’ve actually never bothered calling customer service because I know that once it’s paid for it’s mine, whether I use it or not. I recommend Priceline to everyone I meet. I travelled from NC to CA spread over a week. I did not pay over 60.00 for a room, and the rooms and hotels were stellar. I recently downloaded another travel app (hint: it rhymes with Trivago) on that app, my room was 89.00 as opposed to the 55.00 on Priceline. If double checking my dates saves 34.00 on a room, I’m perfectly fine with that. My husband thoroughly enjoys telling complete strangers in the breakfast room how his wife snagged our room for 60.00 while they paid 139.00. Those delicious waffles tasted the same at 60.00 ;)
Express deal is a RIP-OFF
by NY-Traveler on 2019/04/16 01:42
Booked an express deal for a non-smoking room. Priceline instead reserved a smoking room, which I cannot stand. Hotel said they won’t charge, but Priceline charged. Priceline said hotel charged. After hassling with their phone on waiting music for 40 mins, Priceline supervisor said yes we goofed up, But we’ll stick it up to u because we can. Don’t fall for express deal baits. I learnt lesson the hard way.
Warning!!! Once u make reservation, you cannot cancel it anymore
by JCVpopeye on 2019/04/16 01:34
About a week ago I booked a hotel four months in advance to Arizona. There’s was a change of plans so I tried canceling my reservation today and was declined due to hotel policy. I had plans to travel to Arizona with friends and they were able to cancel their reservation through booking.com Hard earn Money down the drain.
Ronald Garber
by SavannahSamantha on 2019/04/16 01:03
Priceline is Awful
unhappy in vegas
by Miss the old school on 2019/04/15 20:07
thanks for NOT telling my rental car in Vegas required two (2) shuttle rides and an hour of time just to get there.
Didn’t understand their advertising
by Gebsjsnskxjvdd on 2019/04/15 18:47
When you book a motel it says it will accommodate two adults that’s true if one adult doesn’t mind sleeping on the floor.
Poor Price, Worse Service
by Jygyhyg on 2019/04/15 04:09
Stay Away, there 4.8 rating in the App Store seems bs as well.
Great prices
by dragon JT USSD on 2019/04/14 15:23
I love using this app because I get awesome deals through it. Thanks Priceline
Works like a charm
by markbyrn on 2019/04/14 03:46
No complaints
Poor costumer service
by ..like,ngukdil on 2019/04/14 02:07
I spent numerous hours on hold and discussing an issue with the help desk that Mr Shatner states is far and above all others in their abilities to help me. They told me false statements were difficult to understand and if the hotel did not get involved on behalf would have cost me hundreds of dollars. It was a very bad experience.
Couldn’t insure
by ChiNMT on 2019/04/13 16:52
With this app I saw my whole trip protection. That was a bummer.
Sorry i cant give it less than 1 star
by Cfagangster on 2019/04/13 01:07
Worst customer service i’ve ever experienced. Pulled a bait and switch on me. Gave me a “you’ll never pay more than this price” including hotel fee. Then was charged $54 at hotel. Rude Customer service reps. Dont use
Happy camper
by Bama to Texas on 2019/04/12 23:37
I downloaded this app on an unexpected trip to Texas. After driving around checking lobbies for an hour, i pulled over an used this app. Within minutes I had a clean, comfortable room! I used it the rest of the trip! One of my stays even included a “take one, leave one” paperback stand. Such a kind touch for a weary traveler. Thank you, I will use your services for my future travel.
Ideal service
by juicewatts on 2019/04/12 23:12
Flawless ,so far for flights, car rentals and hotel reservations.
Too much of a hassle to use!!!
by coldweather42 on 2019/04/12 16:18
I booked a hotel reservation through Priceline. At some point the app reset my date to previous week. I know app crashes once, probably happened then. So my reservation was booked one week early. I contacted online customer service at Priceline, and they say I have to call book.com...their sister company! So now I sit here waiting because “excessive call volume” with booking.com, even though I booked through Priceline. This is last time using this company. I’ve booked a lot of $$ using Priceline so far this year, but this will be the last I use them.
Needs tweaking
by Babymama1235 on 2019/04/12 11:45
The Priceline.com app is relatively easy to use. Unlike competing websites, Priceline.com doesn’t allow for total number of guests to be accounted for when searching for a room at hotels. This is very important consideration because their Express Deals are offered at lower prices BUT they only guarantee room for 2 occupants. As I would need a room for 3 or 4 occupants, Express Deals are not a viable option with the current search parameters.
Great App
by SolaNatey on 2019/04/12 10:10
Usually I make use of hotel.com but recently I’ve started exploring the use of this app. Great app with good value. Gives me good deals on various hotels
Reliable, professional, and just plain awesome
by Lucky_Sevens on 2019/04/12 04:32
All I need to say is that this app works, it’s fast, they got superb prices, and are very dependable. I gots no problem with them and that’s how it should be. When I want a hotel, I don’t want any hassles or difficulties, and that’s what they give me. Two thumbs
My favorite travel app
by DavidWeho on 2019/04/11 08:58
Priceline mobile app delivers the deals every time I have needed one. Instead of reward night gimmicks this app gives you the savings up front. Consistently offers the lowest price and great customer service. The app gives the most savings and is a easy to use.
Priceline- can’t book hotel that takes dogs
by duvrsuvbl on 2019/04/11 05:53
Several times now I have booked specific hotels that Priceline says accepts pets. Then they send a confirmation which says they DON’t accept pets. Then they send a follow up confirmation and on that one it says it is pet friendly. I can’t keep specifically using Priceline to book a hotel that accepts pets, only to find out, when either at the hotel to check in or when calling, that they don’t accept pets. Cannot use Priceline any more. Priceline get your stuff together. It’s not rocket science to know whether or not a hotel actually accepts pets.
I’ve had enough
by Bzbzbzb b b b on 2019/04/11 03:58
I’ve finally had enough of Priceline. It’s been a love hate thing from the start. One time it would be great! Another time quite disappointing .... But I’m finally done. The app is coming off my devices. After 3 attempts in one day to get a hotel that actually met the star rating, I gave up. Went to Hotels.com and found a hotel that Priceline didn’t even offer. A 3 star that was actually worthy of the rating! The other 3 on Priceline didn’t even come close to a 1 star hotel. Adios Priceline...... no more frustration for me!
Horrible
by danchez1982 on 2019/04/11 02:56
When you do one of their deals where you prepay for a room without knowing what hotel you’re staying at you rely on what they tell you about the hotel to factor into your decision. I expect a hotel to be pet friendly if the app says it’s pet friendly. I’ve come across multiple hotels that their app says is pet friendly when it’s not. Very upsetting when you’re traveling with a pet and need to find a place to sleep for the night only to find out your pet is not allowed in the room. Customer service was no help either.
Hotel
by Benjostang on 2019/04/11 01:41
I’ve used the app a few times and every time it was a smooth transaction. East to use and fast. 2 thumbs up
Best Deal
by darlookc sams club on 2019/04/10 23:52
Best deal in the world 👌👌👌
Type of room
by wont let me enter nickname on 2019/04/10 22:50
Wish we could select king bed or two queen beds.
Great deal
by jwillxxl on 2019/04/10 20:54
I saved 67% on a last minute trip to Europe. I couldn’t find a better deal anywhere. I’ll always check Priceline first when planning trips.
Auto Rental
by Thomas H. Moody on 2019/04/10 16:48
Amazing!!!
No add car to flight option?!?
by FLOYDinLA on 2019/04/10 05:28
It was easy to use... much faster than going through phone browser but no option to add car rental to flight being booked. Anyways booked my car rental somewhere else.
Always a great deal!
by NikNak123! on 2019/04/10 01:46
I’ve used Priceline for years and always end up with a great deal. Love it!
So far so good
by J Whirl on 2019/04/09 18:14
So far so good I well keep use them this was our first time and booking went well.
Happy customer
by samiya b on 2019/04/09 17:50
Great deals
Priceline cancelled my flight ticket and charged me more!!
by Aeoakley on 2019/04/09 15:32
Priceline canceled the flight ticket I purchased for my daughter at a reasonably good price, and I ended up having to book it paying $300 more for a flight to Peru, Ecuador and back. My credit card company had already posted it as paid! Not fair, Priceline!!
Easy to use, functional, out performs, cheap, g
by HealthyMe! on 2019/04/09 13:15
Gives you more money to spend on your trip!!! Scalable, Portable, functional, works on every device!
Love this app
by Mswyldchild on 2019/04/09 04:39
Have booked many times on it! Absolutely love it!
AllWays Come Through!
by ToddFitz37 on 2019/04/08 23:55
For many years I’ve always appreciated the ability to book a hotel or trip at the last minute… Priceline helps me to find the right deal at the right hotel! Thank you! 🎶 ToddFitz ✌️😁🎶
Unable to use priceline discount code.
by Skip to the loo my darling on 2019/04/08 19:36
Could not put in my Priceline discount code! Doesn’t really pay to give you a discount if you can’t use it.
Wish it was a little better
by nuskrlfubsod on 2019/04/08 08:54
Over all I like and use this app a lot. I travel all over the world and out of all the other 3rd party booking sites I’ve found Priceline is the cheapest and I compare them all almost daily. The only thing I wish is different is the 10% vouchers I receive in my email are only for the “hotel deals” and not what I CHOOSE to book. I’ve noticed that flights are not the cheapest. For those I use trip.com or cheapoair since I’ve found they are substantially cheaper. Car rentals are a decent price on here if you can happen to get a deal. So Priceline, I’d give you 5 stars IF I could get a small discount for WHAT I CHOOSE to use it for. Till then only a good 3 stars.
I Love Priceline!
by TWF817 on 2019/04/07 14:46
I have used Priceline to book hotel rooms several times (can’t remember exactly how many) over the last 5 or 6 years, and have never been let down! I have used the Express Deals 4 times and have always been amazed at the rooms we got for the price we paid! I would recommend Priceline to anyone looking for a great price on a nice hotel.
Travel through Priceline App
by Tracey brown on 2019/04/07 05:06
Is the best so easy effortless and great great great prices! Thank you Priceline‼️ love this App
Do not use
by Tasha mom on 2019/04/07 03:02
Terrible customer service that hung up on me even when the hotel agreed to refund me. Scamming us both out of money.
Tricked by an Express Deal
by Boca traveller on 2019/04/06 18:29
I chose an Express Deal with a “hint” saying that I stayed there before. This was the key because I knew where I needed to be and I paid extra for it. In stead, I was thrown somewhere far from my location and not at all a place that I stayed at previously. So misleading!
Easy to use
by citymouse40 on 2019/04/06 17:17
Just got this App, seems to work great & have all the features I’d need. Leaving for my first trip on Priceline, so I still printed a hard copy of my itinerary, yet hopefully this App will work fine when I get to the car rental counter!
very good
by 心缘佛 on 2019/04/06 15:00
very good for my
Good app but Beware!
by Dont Bait n Switch me Bro on 2019/04/06 14:38
The App will show you a great deal and even allow you to go through the process of booking it and then..oops..this Deal is no longer available, but wait! If you’re willing to pay a little more you can pack your bags. Really! And it happens frequently. Classic Bait & Switch
Excellent!
by morningwood high school on 2019/04/06 14:10
No better app to use! Love Priceline!
Awesome!
by Melrose B. on 2019/04/06 08:43
Pretty Cool!! Thank you!
Pics
by pooplate on 2019/04/06 05:25
More pictures of the rooms would be nice
Great deals
by debbiedo_63 on 2019/04/06 02:06
Got an awesome deal on a hotel I have stayed at many times for much higher.
The.
by Interloafer on 2019/04/06 01:35
Worst.
Horrible customer service
by T-Linge on 2019/04/05 22:30
I called before 3 PM one day prior to my check in date to cancel my motel but they kept transferring me and putting me on hold until it was two minutes after three and no matter what I said and tried to explain it to them they would not work with me or cancel my reservation!! I WILL NEVER USE PRICELINE AGAIN AND EVERYONE YOU TALK TO HAD SUCH A THICK ACCENT YOU CANT UNDERSTAND A DAM THING THEY’RE SAYING!
False
by mamabear0911 on 2019/04/05 22:28
They don’t list Things that the hotel charges once you get there on top of what you’ve already paid and on most hotels that they don’t list these things that they are nonrefundable so if you are low on cash looking for a deal do not use this service they scam you out of money and leave you homeless
Priceline is horrible
by hdmkom on 2019/04/05 22:24
This is by far by far the worst company I’ve ever dealt with online I asked for Google to give me alive customer service number they turn you over to a robot the same robot with the same voice I put in my name phone number email I totally registered and signed then I put everything I needed for a vacation the city I’m leaving from the city I’m going to how many days how many people age the ages of the people I put in I need our hotel and flights three different times I put it in very carefully and I pressed find it for me and they just sent me back the same page that I had never filled and over and over again and when I leftA written message that I was actually talking to a human being she didn’t understand anything I said didn’t register in my email or phone number which I had signed in with and said hello to RICHARD it had recognized me yet I’m trying here for 45 minutes to get a price on the flight and nothing works and there is no real human being to talk to goodbye Priceline you lost a customer before you even got one
Love,love!
by funky hairstylist on 2019/04/05 19:11
Love Priceline!!!! Do all my bookings for hotels on it sine 2012!
Excellent app
by Mr. 386 on 2019/04/05 04:31
I love the price line app I always use it when traveling
Happy Customer
by Julieannosd on 2019/04/05 04:25
Quick and easy and best price available!!
Reservation
by Cf3947 on 2019/04/05 00:16
I have several deals through this app and until today I was satisfied. My fiancé is due in from Kenya 11/2/2019 and for her birthday we planned to go to Niagara Falls. I had mistakenly reserved a date of 10/28/2019 a week before. Because of your silly policies I’m unable to make this very simple change. Goodbye Priceline....
From great to horrible
by choosing battles on 2019/04/04 08:39
5th time booking. Randomly cancels reservations because within the time it uses taking my money, nothing is available. Accommodations are horrible, and customer service tells you one thing while recording another. I’ll lose the money because I cannot tolerate another night. This won’t happen again!
Quick and easy
by helireyna on 2019/04/04 00:11
Friendly customer service every time I book.
Tricky
by $/\/\|DY on 2019/04/03 22:29
Once you have mastered this app you will stay anywhere you want for what you want to pay! $ if your not up to the challenge or skill level is novice you’ll get the Eco-lodge with the obnoxious house keeping that nock on the window , doors or walk in room unannounced while you having morning relations with spouse .
Love the update
by KennyRay17 on 2019/04/03 18:39
Love the in-app only deals!
Great app
by Jenb119 on 2019/04/03 15:21
I’ve used the app many times to book hotels and it is super easy to use. Ive never had any issues booking reservations or problems checking in.
Can’t cancel even if you call within 5 minutes
by andywalters on 2019/04/03 15:02
I was using this app at 23:59 to make a booking. At 00:00 I refreshed and the listings changed to the day after. I then proceeded with my booking not realizing the dates had changed. I noticed the error immediately and called customer service who informed me they could not give me a refund. In my judgment my experience was primarily the result of a UX oversight (not providing a warning at midnight that the dates have automatically changed). It also represents a customer service team who is either not empowered enough or does not care enough to actually make things right for their customers. My hotel request number, should Priceline want to resolve this matter for me and restore my faith in their team and this app, is 17354570320.
Priceline’s app needs fixing
by schw on 2019/04/03 12:24
The app for iOS has a widget at the top where you can select a city and a date. The app populates a list of hotels in your current city. So after I correct the city above, the widget resets my dates for the hotel for today. There is no good reason these can’t be changed independently without resetting the other. Most of the cheapest deals have no cancellation. So I notice the error 5 minutes after booking and now I can’t fix it without calling the hotel.
Website/App not working
by Runnergrl12 on 2019/04/03 02:50
I tried for 90 mins today to book a flight. The same message kept coming up flight not available. Tried different flight times same message. I went to Expedia within 2 mins I had my flight booked. So Long Priceline, I have been loyal for many years but I cannot waste time. So sorry we have been together for many years. I hope you fix your problems before they engage many more loyal customers to move on. All the best!
Disappointed
by Clenna on 2019/04/03 00:52
My daughter and I both tried using the Priceline app. The hotel we selected was $120 a night. When we tried to confirm the date place and price the message was ‘oops try again.’ We’ll we tried about 12 times America got the same message. We had to use another site (like Hotels.com) to place our reservation. I’m extremely disappointed in this app and won’t be using it again. I wasted over an hour on your site.
Best app for finding great hotel deals.
by ozclown1 on 2019/04/02 22:57
Best app on my phone
Really like the app and use it a lot
by Sidejobs on 2019/04/02 22:08
Could use some improvement on booking multiple rooms but it definitely comes in handy for me. I wish I could get rewards with them like I do with Choice, Wyndham, Hilton, etc...
😡😡😡😡😡😡😡😡😡
by shduj jrwsbgjsh hs a cruschst on 2019/04/02 17:21
Just delete the app
Love it!
by shenoviabee on 2019/04/02 17:08
Great deals
Average
by SavoryWord on 2019/04/02 16:37
Can’t tell you how many times the app shows a hotel as having room available- Until you actually try to purchase one and it says sold out. It has also charge my credit card even after telling me that rooms were sold out and not booking me . Maybe you should charge the credit card after you dip the dB to confirm rooms so that you’re not tying up my credit card balance while I’m traveling. Time to download some other travel app.
Worst app ever
by Booger McFarland on 2019/04/02 12:03
Booked a round trip flight and couldn’t access any of my flight info through the app. What an absolute waste. If you need to purchase flights, hotels or rental cars you can do that w ease. Never again.....
Awesome and easy to use!
by Ashtiger101 on 2019/04/02 00:17
This app is very simple and easy to use. With all of the bright displays and big font that allows for anyone to see what they are doing. And the app is free!! It made my trip so easy to view and I was able to view my entire trip in this one convenient app.
Favorite booking app
by Bones1080 on 2019/04/01 21:42
I have used this app for years. My favorite by far. With the addition of free cancellation, best app in the business.
Worst Customer Service I Have Ever Recieved
by Dmilesburton on 2019/04/01 19:46
I booked a ticket through Priceline to Barbados. Seamless and cheap experience. I was excited for my trip. The day of the flight I arrived at the airport with 4 hours until the flight. When I tried to check in for my flight I was told that I would not be allowed to board. I had booked a one way, and as it turns out Barbados, as well as my connecting airport, Panama City, do not allow one way travelers. This is a matter of visa legality. You can not enter these countries without a pre-purchased trip out. I was surprised. Never at any point in my booking did Priceline indicate to me that I would not be able to board the flight I had purchased without purchasing another flight. The return flights, when I looked into them, were nowhere near as cheap, and while I had money on hand I was counting on the final paycheck from the job I left to go on this trip to fund the return. So no way to book a return flight today. Time to call Priceline. This is where it turns from frustrating to the flat out worst experience I have ever had with a company. I get on the phone with Priceline. The customer service agent is clearly not American. Not an issue, just important later when I ask for his name. I explain my problem, how I wasn’t given the necessary information before purchasing the ticket, and how I am hoping to be comped a return, travel credit for another flight, or a refund. He tells me I can not receive a refund because the ticket I purchased was non-refundable. I explain to him that I am asking for compensation for being sold a product I would not be able to use. A refund is only one option, what I really want is to be able to go on the trip. He again says it is a non-refundable ticket and there is nothing he can do. I will need to call the airline directly. I had already talked to the airline representative at the ticket counter at SFO where my flight was departing from, who told me that upon searching up my listing and finding it had been booked through a 3rd party travel agency (in this case Priceline) there was nothing he could do and that I would need to contact the agency. I explained this to the Priceline representative. He again said there was nothing he could do for me and I’d have to call the airline. At this point I asked him for his Name and Employee Identification Number. He said his name was X (X in place of name because I can not remember the name he gave me. It was something very American, Ryan for example) and was there anything else he could help me with today. I repeated my question, asking again for his name and Employee Identifier. He said his name and restated I would need to speak to the airline directly. I then asked if he worked for Priceline directly or if he worked for a company contracted by Priceline. He said he worked directly for “the agency.” Having literally just said the name of the agency, I asked if he could please tell me the name of the agency he works for. He said he worked for the agency I booked with. When asked what it was called once again, he did not reply. When I said, after a long silence, when he said the agency did he mean Priceline? he said yes, Priceline. Knowing I was getting almost nowhere with him, I again asked for his Employee Identification Number and if there was anyone else from his company I could speak to about this. He said “I will transfer you to my manager” and immediately the line switched to dial tone. No time for me to stop him and ensure I got his employee number. When the manager came on he sounded like he was in a different setting. The first agent had relatively clear signal. This manager sounded like he was Skyping me from his laptop microphone. I filled him in and mentioned the name of the agent I spoke to. I also asked the manager his name and if he had an employee number I could take down. He did not acknowledge the requests directed at him and did not seem to know who I was talking about when referencing the previous customer service agent. This leads me to think that “Ryan” may have been a fake name. Yet another dead end. The manager said he could see that I had purchased a non refundable ticket and would not be able to help me. I asked him if he worked for Priceline or if he worked for a third party. He told me he was with a third party and claimed he could not tell me the name of his employer but that his employer did represent Priceline. I left that phone call with no help. I also left that phone call with 30 minutes until my flight check in closed. I attempted to call my family members, hoping they could help out in the pinch. By the time one of them reached me there was less than an hour until the flight departed and check in was over. I missed my flight, as well as my trip. Priceline sent me a follow up customer service email asking how they did and while I told it there I felt other people needed to know. I have experienced terrible service before, but at least in those situations the people helping are nice and while I may not always get a refund or replacement product they leave me feeling like they truly did all they could to help me. Be it issuing a refund, offering credit, or even offering a discount off future transactions with them. Priceline treated me so poorly on a high priced purchase that I have to say I am remiss to believe I will ever use their services again as long as other options are available. If you are booking a trip to Central and South America or the Caribbean be sure to look in to the flight requirements for a visa.
Great App!
by 1xtra fanboy on 2019/04/01 16:52
Shout out to Captain Kirk!
I never know what to headline these
by Ltcheespuff on 2019/04/01 12:35
Super great, it’s the only way I buy tickets to go to russia and back. This probably isn’t any issue with price line themselve but a round trip ticket is let’s say 800$ and in the receipt it explains oh each ticket was like 350 then tax and it’s all cool. But why when I buy a one way ticket it’s still... 800$ saying the ticket that used to be 350 is now 700$. Second issue, stop with the 3 notifications per day saying tickets are selling and to buy now. I’ll buy it when I can, not like I’m playing hard to get with the ticket company. And plus, tickets are not selling out to a small city in the middle of russia, if I was going to Paris or a big place like that I’d believe it. Last but not least, issue #3. Add a feature like google flights has where you can say “30 day trip” and you can look at dates and see which days are cheapest to fly instead of either A making us guess around or B using google flights then coming back here.
Pretty good but room for improvement
by rabbit fox on 2019/04/01 12:00
I have used this app a bit and mostly everything is great. The only problem I have had though was that when you filter for hotels that are pet friendly you shouldn’t get to the hotel and have to beg for them to let you stay. I took my dog on a road trip and the first stop was after 15 hours of driving. We were exhausted and ready to go to bed, but when we got there we had to beg them to let us stay which thankfully they made an exception since I was able to show them where the listing showed them as pet friendly. That was stressful, but I was willing to let it go and call it a fluke until it happened again the next evening on the next hotel stop. Fortunately the lady at the front desk also took pity on us and allowed us to stay, but we have to sneak her in and out to use the bathroom and leave the hotel so the other people who work here won’t know she’s here so again very stressful. Please make sure that if you are assigning a hotel to someone looking for pet friendly that it actually is pet friendly
Don’t waste your money or stress, this company is bogus.
by J Rocko on 2019/04/01 11:20
I booked several times through them, and twice now they have failed to complete my reservations, I just had to pay twice at the same hotel, luckily the front desk ladies were nice enough to match the price, Priceline constantly gave me the run around after wasting an hour and a half, I finally just said enough, I’ll let my bank deal with you jokers, not worth the time or effort, if you find a good deal online 9 times out of 10, show the hotel they will match it or come close. Delete this app. To the developer who responded... It wasn’t a rejection, your systems failed to correctly place me even after I paid, front desk said there was a woman waiting in her car all night because of the same issue, take better care of people that’s all I can say pal, I don’t use fakebook or any social media, so I will respectfully decline...on a side note, when I disputed the charge through my bank(since your people gave me the run around) my claims department said they get more disputes from Priceline than she has ever seen, so I’m sure you are well aware of your shortcomings, I have nothing left to say on the matter, good day.
Great App
by Manny S. 786 on 2019/04/01 03:06
Easy to use and great deals.
Second time WILL be the last! Bad business
by hello expedia on 2018/12/27 18:13
Booked a car for 5 days, travelled to my destination, stood in line(that wasn’t moving) for an hour and a half without making it to the counter only for the Avis counter rep to come out and announce that they did NOT have ANY cars available...contacted Priceline and they showed no interest in resolving the issue or refunding my money-we’re not even talking about attempting to offer anything extra for the enormous inconvenience and totally bollocking a holiday vacation. Let them contact the counter they said ,as if I had the least concerns about the company at point of this awful situation explanation, and we will contact you within 24 hours. 4 days and haven’t heard a word, called back and they’re still unable to contact the rental counter AND NOW it has to be 10 days beyond my rental window??? NEVER USING THIS COMPANY AGAIN. The only guarantee I got, it was a best price guarantee deal, is guarantee to pay for ABSOLUTELY NOTHING. I suspected something was amiss when there were NO other rental car counters with customers. The kicker--there were several customers that were back there from the previous night BECAUSE...(wait for it) they had no cars. UNBELIEVABLE. I just wonder if they understand or quite frankly even care that there's not enough difference in what they offer to make hard working customers patronize their business after enduring these situations--I know the reps I spoke with wherever they are had no concern whatsoever.
Conflicted
by ShowtimeCOS on 2019/02/04 14:00
Priceline has great deals and their App, is great! I recently began my sign up with Priceline and had an awful experience with customer service from the moment I called, had to go through several personnel to speak with a Manager and then to GM who all said there is nothing we can do! Read on, while on the App and researching to fit my budget, with family aboard in truck, the book prompt was inadvertently hit and I immediately contacted Priceline, I was told there was nothing they could do! The one manager contacted the hotel and that hotel told them they would not refund money, then in an instant, the hotel now processed funds to draw off my account! The General management tells me he can not call the hotel to correct this, after wasted time with them, I contacted my bank to cancel my card and stop payment! Needless to say, I contacted the hotel in an effort to resolve, left info with staff for management to contact me, and of course they did not! I will do a review and name that hotel! As for Priceline, dealing with people like that, you should have standards for which you allow them to be part of your business! I would remove them from you postings! Respectfully, U.S. Marine Retired
Ridiculous, useless service
by Rmann333 on 2018/08/01 22:58
So, I booked a reservation for a car and received a confirmation from Priceline and the car rental company as well. Next day I get a call from the car rental company saying they don’t THINK they will have a car for me and will possibly not be able to tell me until I’m standing at the counter. Seriously? I’m driving out of town about 500 miles and have a deadline to meet. I then call Priceline “customer service” and through their agent and a supervisor they let me know they are not able (or interested by the sound of their voices) to help and just want to cancel the reservation. When I asked about why a reservation is not a REAL reservation, they blandly inform me that they do not have access to the car rental company’s inventory and have no idea whether a car is actually available when a reservation is made. Nor do they even make contact with the car rental companies EVER to coordinate. They just make reservations leaving the car rental companies to decide to honor the reservation or not. If the car rental company had not called me, I would have been out of luck; standing at the counter with my, uh, best intentions in my hand and no car. So I cancelled my reservation with Priceline, deleted the app and bought a plane ticket. Which was only a little more money than the car rental. Even on short notice. My summary: USELESS, RIDICULOUS, UNNECESSARY APP AND COMPANY! Caveat emptor!
Horrible Customer Service
by sogolover on 2018/01/10 17:00
I have used Priceline regularly for the last few years, booking hotel rooms through them several times a month. When there are no issues, they’re great, but the times there are issues make it unbearable. I booked a hotel using the app based on it being in a specific location, and being able to get a suite with a kitchenette at a great price. Once I received the confirmation, I realized that the hotel was located approx 20 miles away from where they showed on the map, and I had a reservation for a standard room. I was told by hotel employees that they had contacted Priceline several times regarding the incorrect information, but they had made no effort to change it. So after my family drove nearly an hour out of our way to stay in a room smaller than I had intended, I let customer service know about the incorrect information and requested a refund based on it. After a few communications with different CS reps, they have yet to acknowledge that the information was inaccurate, accept responsibility, compensate me for my inconvenience or correct the info on their site. They are intentionally deceiving their customers. Priceline’s entire purpose is to curate travel information to simplify the process for users. If I have to use other sites and apps to verify that their info is correct before using them, then they are useless to me.
Worst customer service
by jpmaze23 on 2018/10/09 18:09
I booked a hotel and made a mistake in the date. Priceline refused to refund my reservation. I called in just a few minutes after my error, they beat around the bush saying they have to call the hotel, made me wait 5 days, no one called back. I had to follow up on my own just to be told they were not going to cancel it. I’ve used Priceline for many years and to extend that kind of garbage customer satisfaction is a slap in the face, especially considering this cancellation request was escalated a week prior to the reservation, this wasn’t a last minute cancellation request. I’ve always recommended Priceline to friends and family, now I’m going to tell people to go elsewhere for failing to meet expectations and refusing to help, they refused even after I told Priceline “I’m going to rebook right after cancellation, so you’ll still have my business” no they still refused, asked for a manager and refused. Priceline your incompetence and lack of customer care has now cost you a lifetime customer. You could’ve made tons more money on my lifetime loyalty and also gained even more customers through my recommendations, but you got greed and said you practically dgaf about customer satisfaction. I’d give you negative stars if I could. This industry is far too competitive for you to treat loyal customers that way.
Easy Interface - Great Prices - Great Customer Service
by IllinoisCountryBoy on 2018/03/11 23:20
I can’t say enough good about PriceLine and the App. I have used the service numerous times, so my review is based on all of these experiences. I alway check other sources for deals and I always find the best deals on PriceLine. I have used it for business and personal vacations. But what made me actually write this review rather then just rate the app, was my recent experience with their customer service. In a rush to get a reservation done while sick and mildly medicated, I accidentally made the reservation for the wrong dates. I needed it for a week later. Once I realized my mistake, I called PriceLine directly from the app. The service rep (wish I could remember his name) was professional and friendly. He contacted the hotel for me and confirmed that they could cancel the reservation for me (it was a special deal that was supposed to be non-refundable). I received the cancellation notice seconds after getting off the phone. PriceLine went the extra mile for me, and that is why I am writing this review and gave them 5 stars. Thanks again PriceLine.
Ripped off on hotel bid
by Debrabully on 2019/02/21 16:53
Bid on a 3 star minimum hotel in Orlando, placed a $275 bid and was placed in a Holiday Inn that was seedy, dirty, old and outdated. The room was dirty, body hair in the bathtub, stains throughout the rooms carpet, mold in the shower/tub gout and the hair dryer was broken. I emailed Priceline immediately when we got in the room, they didn't reply until a few days later. They replied that the hotel gave us free breakfast so that was the compensation accepted for the dissatisfaction for the room. The hotel text me asking if we were happy and I told her we weren't and explained the problems in the room, she text that she couldn't refund some of the room charge because we booked through a third party/Priceline so all she could offer is a free meal which we didn't use because it was a breakfast buffet at TGIF, gross. We spent with tax and fees over $300 for one night in a maybe 1 Star Holiday Inn when we were "guaranteed" a 3 star minimum room before bidding. For that money we could have stayed at a nice Disney resort which was the level we were expecting because of the 3 star minimum we paid for. Customer service was not willing to do anything to make this right so we will never be using Priceline again and will continue to tell everyone we can about how we got ripped off by Priceline.
Horrible Customer Service
by 🤡🎃 on 2018/06/29 08:37
I’ve gotten a great hotel on this app, but every other hotel I’ve gotten has sucked. Don’t do the express deals if you’re going to use the app at all, they’re never what they say they are. Even the guest scores are unreliable because somehow it shows they rated it well when the review they’ve given is something along the lines of “horrible customer service” “my car was broken into” “bed bugs”. When I tried to contact Priceline about a problem with my card, they insisted that the hotel would accept a card with any name on it for incidentals. The card I booked the room with had been stolen and they were saying that I wouldn’t have to show them that card, or even a card with my name on it, just any card, even after telling them that I have seen many reviews in which people were turned away for just accidentally leaving out their middle initial for the reservation, they just repeated that any card would be fine. I then asked if I could be refunded the money I bought the hotel room with so I could put it onto another card I could show the hotel, they copy and pasted the hotels refund and cancellation policy and ended the chat.
Just another unhappy former customer.
by Mt10425 on 2018/01/20 21:07
Like others have said, issues aren’t resolved. This morning I booked a room but got the month wrong. The dates were correct. I contacted customer care chat within five minutes and asked if it was possible to change the reservation dates. They said there was a cancellation fee but would call the hotel asking them to waive their fee. No manager was available at the hotel to answer for 15 more minutes. I re-contacted PL chat 20 minutes later. The new agent read the info from the previous agent and made the call. While I waited fir an answer, I called the hotel directly and talked to the manager who had PL on hold. She stated that they had no problem waiving the fee but PL was unwilling to waive their commission. Mind you, this commission would’ve happened as soon as I made the new reservation. PL said there was nothing they could do, blaming the hotel. I asked what the cancellation fee was and the said it was the total I had paid for the room, which isn’t a fee of any sort. So, for $142, they lost any future business from me and every person I talk to. They could’ve simply allowed the change in dates, lost no money and been seen as caring about their customers. These people are greedy and stupid.
Horrible Service, Deceitful practices!
by jvaldivi87 on 2018/07/07 18:55
I bought a first class plane ticket, my credit card was charged and my flight status was booked. A month later (3 days to departure) the airline informa me that Priceline has cancelled my reservation and if I show up at the airport they won’t let me board. Called Priceline 13 times, I kept getting transferred and then their reps would just hang up on me while I waited. Then someone told me it was fixed, but on the return leg of my round trip, the airline tells me I was downgraded from first class to economy and made me pay for my bag. Again called Priceline and had to pay long distance rate and after 14 minutes on the phone the incompetent rep could not help me, I chose to pay for the bag so that I wouldn’t miss my flight because I had to show up for work the next day. Now I am giving Priceline another show, I tried booking a flight twice, the app gave me an error “unable to book but here are other amazing deals.” It didn’t book my trip (my flight does not show up in the My Trips section of the app) however I have two $1,200 charges on my credit card. Now I have to waste another 3 hours of being transferred with a dozen Priceline reps until someone is able to help me.
Pretty good but room for improvement
by rabbit fox on 2019/04/01 12:00
I have used this app a bit and mostly everything is great. The only problem I have had though was that when you filter for hotels that are pet friendly you shouldn’t get to the hotel and have to beg for them to let you stay. I took my dog on a road trip and the first stop was after 15 hours of driving. We were exhausted and ready to go to bed, but when we got there we had to beg them to let us stay which thankfully they made an exception since I was able to show them where the listing showed them as pet friendly. That was stressful, but I was willing to let it go and call it a fluke until it happened again the next evening on the next hotel stop. Fortunately the lady at the front desk also took pity on us and allowed us to stay, but we have to sneak her in and out to use the bathroom and leave the hotel so the other people who work here won’t know she’s here so again very stressful. Please make sure that if you are assigning a hotel to someone looking for pet friendly that it actually is pet friendly
Some Bugs to Fix
by Spopish on 2018/03/10 18:51
Their customer service is less than helpful. -I booked a hotel using the Name Your Price feature in the app for what I thought was the following night because we were driving home from our trip the next day. It charges your card right away, so I assumed everything was alright. After hours of driving we got to our hotel (that I thought I booked for that night) and the less-than-friendly front desk attendant said our reservation was for the previous night. I double-checked my app, and sure enough, it was booked for the previous night. I was sure I entered the correct dates when I booked. I think there was a glitch in their app. When I called Priceline to see about a refund, they were sympathetic and said they thought it was funny that the app let me book the room after midnight. When the customer rep tried to call the hotel, the hotel wouldn’t answer. Priceline wouldn’t give me even a partial refund. How often does this happen? How much money is this company making off their app glitches? I wouldn’t use this app. I guess the old adage of talking to a person is best in this situation and I think that’s what I’ll be doing in the future.
Flights -5; Hotels- 4 and Car Rentals - 1; CS- 1 in Car Rental Issues
by Ladyjktn on 2017/12/13 14:47
I use often. Majority of the hotels have been great. Flights have been great! Car rentals have been several issues! In July 2017 car rental issue, I booked a car for Atlanta to pick up after my flight. The car rental place double booked cars out & there was no car... was on the phone with Priceline for over 3 hours of them trying to locate a rental car, why so long you ask - they kept putting me on hold for over 45 minutes at a time then switch me to different CS people. I was supposed to have been at my destination at 10:00pm and finally out of airport rentals at 10:30pm they placed in a 5x’s the amount I had originally booked a car for! They never reimbursed as they promised! I had a 3 hour drive to my destination, NO Priceline CS failed hugely! In May 2017, car rental issues in McAlester, OK. Car Rental issues in August 2016 in McAlester, OK. I don’t advise renting a car from Priceline.
Don’t waste your money or stress, this company is bogus.
by J Rocko on 2019/04/01 11:20
I booked several times through them, and twice now they have failed to complete my reservations, I just had to pay twice at the same hotel, luckily the front desk ladies were nice enough to match the price, Priceline constantly gave me the run around after wasting an hour and a half, I finally just said enough, I’ll let my bank deal with you jokers, not worth the time or effort, if you find a good deal online 9 times out of 10, show the hotel they will match it or come close. Delete this app. To the developer who responded... It wasn’t a rejection, your systems failed to correctly place me even after I paid, front desk said there was a woman waiting in her car all night because of the same issue, take better care of people that’s all I can say pal, I don’t use fakebook or any social media, so I will respectfully decline...on a side note, when I disputed the charge through my bank(since your people gave me the run around) my claims department said they get more disputes from Priceline than she has ever seen, so I’m sure you are well aware of your shortcomings, I have nothing left to say on the matter, good day.
Very misleading
by Promeg on 2018/02/13 13:04
Priceline used to be a great place to get great deals until recently. The Express Deals they offer seem to be a decent deal until you select one. First off, the hotels that they say are comparable to the one you’ll be getting are actually nothing like the one you receive. I booked a 3 Star express deal that they said would be comparable to a Marriot, Hilton or Hyatt and instead got a motel that I wouldn’t even rate over 2 stars. In addition to that, when I checked in, I was told I must pay an additional $34. Priceline had informed me at the bottom of the booking conditions in tiny print that there would in fact be a mandatory fee I would have to pay. My problem with this is why did they have to put it all the way at the bottom like they were hiding it and not put it some where people could actually see it right away so you know the true cost of what your paying for. When looking at reviews for this hotel, no one had anything nice to say about it except that it was close to Universal. How it’s a 3 Star hotel is mystery to me. When calling customer service, they were unhelpful and made me even angrier.
Getting better
by Nowimready2 on 2017/09/04 10:13
I've been using Priceline for 15 years. Express Deals are a great way to get into a moderate to fairly high end hotel for great prices! I had 1 issue a few months ago. I had driven with moving truck to move my daughter into her apartment. I was focused on moving her and didn't make hotel reservation for me. Finally, at 11:50 pm, I'm making reservation from my phone. By the time all was confirmed, it was after midnight and the reservation had automatically changed from the Friday night I existed in to Saturday night with no way to change it back. Done deal. I was exhausted from moving all day. I spent an hour and a half on the phone to the Philippines finally getting refunded but no place to stay Friday night. That sucked, but the hotel front desk gal (who got a raving review) offered me a blanket and pillow to stay on a couch in the lobby!! Beware scheduling a reservation around the midnight hour!
No Protection Against Bedbugs!!
by kridten on 2018/06/17 03:33
My husband and I booked a hotel through Priceline so that we could attend my nephews graduation. When we arrived to the hotel, we found bedbugs on our room(some alive/ some dead). We notified the hotel staff and they refused to refund our money because we booked through Priceline. When I was waiting in the parking lot, another woman approached me and let me know that she had just found live bedbugs in her room and advised me not to stay. We knew it was not an isolated event. So, we called Priceline. They informed us that because the hotel management denied that they had bedbugs and they were not there to check that they could not refund our money ( it was a multi-night stay) I asked if they had any customer protections within their contact for live infestations and they said that they could not refund our money because the management denied the problem. We travel frequently (my husband is a pilot) and we will never use Priceline again. Thankfully, we found another hotel (not through Priceline) and they gave us a discount for our troubles. Priceline works for the hotels - not for the customers!!!
Horrible Scam Artists
by Good Bye Priceline on 2018/11/08 16:38
I have been a long time customer purchasing flights cars and hotels. I have always purchased the Trip cancellation insurance. Never needed it until today. Don’t do it folks it is a scam. The one time I finally need to change a flight and Priceline could not and would not help in any way. They sounded as if they were literally reading off a response card. I called several times hoping to get a customer service agent that would listen to the issue and try to help. Luckily I had insurance right??? One would think but wrong again. The only time the trip cancellation covers you is if you are on your death bed and in the hospital and even then you have to call them ASP in order to be covered. Very misleading. Don’t waste your money buy the better ticket if you think for a second you might have to make a change. Better yet purchase from the airline directly. Priceline told me yesterday they can’t help me they are only the middleman. Well time to cut out the middleman. Priceline you have lost a very good customer that purchases 10-20 flights a year, Hotels and rental cars.
Awful Customer Service
by Ryan Mack the cheap guy on 2019/01/26 01:40
Booked a hotel for Wednesday and another room for Thursday. My flight was cancelled Wednesday morning. I cancelled my rooms right away ON WEDNESDAY. They didn’t call to cancel until THURSDAY even though I called the hotel personally and got them to give the okay to cancel the room on Wednesday, but Priceline needed to make the call themselves...not me. I used that God awful chat system to give them the name of the account rep at the hotel on Wednesday, but again...they waited a day to call on my behalf...the hotel didn’t cancel my reservation...why would they? Priceline admitted it was messed up and they should have called that day, even though i did their job for them, but all they could do was just apologize while I ate the $100 for the room...oh...they did offer a 5% discount on my next booking. The customer service reps also didn’t really speak English well and I kept repeating myself. After over 5 hours on line and the phone all I have is a bunch of “sorry” statements, frustration, and $100 less in my pocket. They could care less about customer service.
Great app could use a little tweak.
by What names aren't taken? on 2018/08/11 15:45
I book the same hotel off the app every week. Every week I type in the location I want. Every time it shows hotels downtown Dallas when they are 3 times the price and require a $20 Uber ride. I ask for specifics in the filter ‘distance from location’ and the first time I booked, a hotel downtown popped up I thought great and booked it. Only to find out it was not close and did not provide an airport shuttle as promised. I know first world problems, but I now know I have to scroll thru to find the hotel I want. I wish when I put in the neighborhood ‘area’ it would put that area first. And the filter does not really work because you say distance closest to and it puts you 10-15 miles away I guess those hotels must pay a premium to pop up on the top. Just a warning if you are not familiar with the area check the map, the filter does not work.
Priceline is horrible
by hdmkom on 2019/04/05 22:24
This is by far by far the worst company I’ve ever dealt with online I asked for Google to give me alive customer service number they turn you over to a robot the same robot with the same voice I put in my name phone number email I totally registered and signed then I put everything I needed for a vacation the city I’m leaving from the city I’m going to how many days how many people age the ages of the people I put in I need our hotel and flights three different times I put it in very carefully and I pressed find it for me and they just sent me back the same page that I had never filled and over and over again and when I leftA written message that I was actually talking to a human being she didn’t understand anything I said didn’t register in my email or phone number which I had signed in with and said hello to RICHARD it had recognized me yet I’m trying here for 45 minutes to get a price on the flight and nothing works and there is no real human being to talk to goodbye Priceline you lost a customer before you even got one
They don’t take ownership of their mistakes
by Kinzmom on 2018/09/11 13:07
I was using the app to find a hotel for a college visit for my daughter. I searched and found one on the date we needed for $90. I clicked book it and when the confirmation came through it had the current date, not the future date! Immediately called customer service. They told me that it was a no cancellation/no refund deal! (I know and I was ok with that when the app showed the right dates) she said There was nothing she could do! She said maybe call the hotel and see. So she “called the hotel” and said they would allow me to cancel and rebook for the correct date but the cost was $145! What?? Your app said $90 on the correct date now I either lose the 90 I have already paid or have to pay $145. Yes that was my only option. So because the app screwed up the date...I ended up have to pay an additional $55 for a room! I seriously will not use this app again! I could have gotten better rates through the hotel direct!!
Priceline comes thru again
by Older Dinosar on 2018/10/02 23:24
I only use Priceline for booking hotels but I’ve scored every time! In fact I don’t know when the last time was that I didn’t get a hotel thru Priceline. If you don’t have any friends or family with connections to big hotels and you don’t like to pay double for a room and you don’t like to book days or weeks in advance in case your plans change and you’d like something better than a Motel 6 or Super 8 then go thru Priceline. I’ve booked the actual hotel I want or used Express Deals and have always been happy with the results... well ok there was that time in Kanab Utah where we got an awful room but what can I say, it was Kanab. We’ve never had problems checking in or getting help in getting 1st floor rooms or rooms near elevators for my handicapped hubby.
Emergency 2 days before Christmas
by PenneeO on 2017/12/26 17:01
Booked a night at the GSR in Reno, NV. For my anniversary. When I got to Reno I couldn’t stay because of a death in the family. 2 days before Christmas, on my Anniversary and the hotel was 100% full with more people wanting a room. I figure if the hotel can rent my room then I should get a refund. The hotel manager tells me to call Agoda, who the reservation was made, if they agree to refund my money the hotel wouldn’t charge them to get a refund. I call the number the hotel gives me to explain the situation and ask that they agree to refund me my money when the room was re rented. Priceline says the hotel won’t agree and the hotel manager is saying they had a deal even before I booked a room and they will still charge Priceline even though the room was rented. Its a deal take your money and they split it with the hotel. Grand Sierra Resort blames Priceline and Priceline blames Grand Sierra Resort. The only reason I give them 1 star is because the app and review system make you select one to make a review.
Long time customer, very disappointed
by Hairilicious on 2018/10/28 23:30
I have been using Priceline for YEARS. I’m a hairdresser and I tell all my clients to use them as well. It had always been my go to. Not anymore. About three weeks ago I accidentally booked my hotel for the wrong weekend and called as soon as I clicked submit, realized it too late! So I called customer care. The lady was sweet. She said that she email the third party company to see if I could change the date or have my money be refunded. Mind you, I didn’t want to cancel or my money back, just to change the dates. I was willing to pay the difference. I called on a Saturday at 11ish pm. She said I would hear something back in 2-3 business days. I called back on Monday just check that my request wasn’t being forgotten. The gentleman told me that I should hear something by Wednesday or Thursday. Friday came (day before the accidental reservation) and nothing. I called and they said that the company had not replied to them. I called Saturday and the gentleman that answered took my number and went into action and said he was going to call that other company and get them on the ball right away. He calls back and tells me that I will get an email in two business days. It has been over a week. Nothing. I have email customer service. And nothing. After using them for my hotel stays for so many years, I am deleting the app and taking my business elsewhere. I feel ignored. I was patient and I was nice.
Best On The Go Get Way To Find The Cheapest Deal!
by Ding fong on 2019/02/12 15:06
I travel a lot for work and I always use Priceline if I need to get a room. I watch my close associates struggle with finding a room and then the prices are always way higher. I open up my phone, type in the town and boom within 2 minutes I can find the perfect deal. The express deals 9/10 are better hotels than I would generally buy and are generally at I price I wouldn’t normally pay for a hotel...because they are just that cheap! Once I got a 4 star suite 10th floor for only $54! If you have a problem their support center is very good at making sure you’re happy. All around this is a must have service for anyone traveling who wants to save all the cash they can! In one year I saved $2,500 on express deals.
Shatner should rethink branding his name with Priceline
by Don't believe the "sk-hype" on 2018/07/22 02:01
This company is “bush league” when it comes to customer service. I used Priceline for all my travel, 50-75 nights per year. When I needed them most, they did not come through. This is not the first time. This is a reoccurring issue. I’m done. They take your money for rooms that don’t exist, then blame the hotels when they can’t come through. They don’t understand how to handle the customer relationship, when there is a problem, they hide. They blame the hotels. Obviously, they carry no clout with the major hotels otherwise they would not hide. I’ll never trust that their bookings are solid. I am a business owner, and I hope they experience poor results to change their behavior. I also hope this review will help send customers elsewhere. There are better companies out there that “get it.” It’s unfortunate that marketing can cover for poor results. Long term, as a consumer, I hope we don’t reward companies like this. They should not survive.
Pricing errors, increases, &reservations given away
by ShadowHawk1 on 2018/06/07 14:27
I used to book through Priceline for all my travels. However, now the app advertises one price and then increases it when you try to book. They prices shown are not the actual prices. Just “come in” prices. Obviously this is on purpose because they could program pricing like all the other sites/apps. Also, recently I tired to book a site even though the price went from $85 to $104 when I clicked book this rate. The app wouldn’t let me go further saying that they couldn’t find the information on this hotel deal. I had to go inside the hotel and got a rate of $93 which was better than Priceline anyway. I called Priceline and tried to book, but they won’t let you. I asked to talk to tech support and they “don’t have any”. The lady did apologize 1,000 times. I felt like they were smiling at me and saying too bad that’s the way it is and laughing. Did not get a good feeling about the company. I also booked awhile back and they gave my reservation away. I traveled hours only to find I had no place to stay. Lesson learned was that hotels can give 3rd party rooms away. Bottom line is that the company hides prices in the app, when you try to book it may or may not work. Customer service will apologize and say there’s nothing they can do. You can’t book through them on the phone nor report any issues with their app.
Express deals almost always awful
by Hajjmama on 2019/03/20 13:06
The app works great and I have used it a lot. Always useful to find hotels near me wherever I am. I can get past minute lodging unless it is very late at night. It would be nice to improve the ability to find something after midnight. Sometimes when you are on the road, you need that. I need to give myself a huge reminder that the express deals are almost always super crappy. The hotels are almost always a step down from what is advertised. I have had to cancel a booking in more than one occasion because the express deal hotel was run down or felt unsafe. So note to self: pay more, know what you are getting yourself into. In sum: the app works great but the express deal features tend not to deliver a quality experience.
Priceline has a horrible costumer service
by DanielVa81 on 2018/02/13 22:07
I attempt to book a flight for my 93 years old father . There is no option on the app, or site to request for wheelchair services , which is very discriminatory to the elderly , and handicap . At to make the experience more unpleasant , I book the flight with my best friends credit card , he was right next to me when price line called to confirm his information the agent had a really bad ascent , we couldn’t understand her so she repeat her self, she said thank you and Hang up in our face . I got an email saying my flight was cancelled , when we attempt to all the costumer services , there is no one to answer . This is the first and last time I ever use this company . I purchase my dad’s flight with cheapoair for 120 more , no drama , we got the call from cheapoair to confirm the owner of the credit card used , and everything was successfully processed . Stay away from Priceline even if you have to pay more .
Good...but....
by RalphThompson on 2017/12/24 00:16
Likewise, I have used this app for many years. And I consistently find the best rates and a wider assortment of property options here. HOWEVER, listings SHOULD include disclaimers for those properties that treat Priceline customers as “lesser” than their first-party guests. It has consistently been the case that, as a Priceline customer, I am VERY OFTEN assigned rooms in the nether regions of the hotel, given rooms that are substandard (smaller than the other rooms, rooms with known maintenance issues, rooms that are not what was advertised or specifically selected at purchase, or rooms that they would never offer their ”paying customers”). “paying customers” is the actual term that one manager used to refer to their first-party reservations! This, combined with misleading star ratings, often make Priceline shopping more of a hit-and-miss process. I highly recommend a general disclaimer stating that third-party customers may NOT receive the same options and treatment as those who directly book their rooms. It’s only fair and makes for more informed customers! More than once have I demanded refunds because of one or more of the issues listed in this review!!! I suggest that others do likewise!!!!
Disappointed
by Site v Agent ... agent wins on 2018/03/13 21:35
Buyer beware...even though you may select how many adults and children and search, the prices that come up and you pay is double occupancy only for most all-inclusives. Searched for an all-inclusive in Mexico for 2 adults and 1 child, 15. Found the place our group is going and booked a standard room with 1 double bed and a king bed. Turns out the room is for double occupancy and my daughter was not included even though the search came up with a selection that even said “recommended for your party”, my party being 3 people - or so I thought. So, the trip is in <3 weeks and Priceline tells me to contact hotel and hotel tells me to contact Priceline. Contact #3 and Priceline contacts the resort and the quote for my daughter is almost what I am paying for my husband and I for 6 nights. Still working through it but soo disappointed in what I consider to be a misleading and false site. Will be using a travel agent from now on.
Priceline Indispensable for Business Travel
by Barack O'Malley on 2019/03/27 07:50
I generally do not take time to write these reviews. This is probably my second one in ten years. That said... Priceline is the best way to secure quality hotels at the lowest prices. There is no other approximately or service that I know of that even comes close for value, ease of use and reliability. The “Express Deal” is a sure winner, especially for the 4- and 5-star hotels. For flights, the Priceline search and sort functions provide results far superior to Kayak and JustFly, while presenting equal or better prices, in my experience. For cars, Priceline also identifies some amazing rates, which can be especially indispensable if you’re not an elite member with the rental company(ies). Done.
Best App for travel always
by Hypcounselor on 2018/04/08 03:38
The name your own price option for hotels always gets me a better deal than I can find anywhere else and on nice rooms. Priceline checks out the hotels for adequacy and they are usually big name chains, but you truly can’t get better deals anywhere. The name your own price for rental cars is easy too, but typically the prices are similar to the prices listed. As far as air, I wouldn’t risk it as the timing and connections are too unpredictable. I prefer to plan that and am willing to pay more to do so, so wouldn’t use this app for flights, but if you are more flexible than I, you will definitely get a deal... And the app itself is super easy to use... I’m a Priceline fan for sure...
It’s a terrible booking system AND phone service
by Ur face 2 on 2018/12/08 03:46
I was attempting to book a hotel reservation for a night in the future and when I was looking through the hotels the app booked me for a hotel room on the night I was booking it instead of the future date I selected. I called the hotel to change my reservation to the day I was attempted to book on and they said there was nothing they could, they told me to contact Priceline. So I called priceline to speak to someone over the phone, I was on hold for over 50mins without anyone answering, there wasn’t a message staying the lines were closed or how long I would be waiting. SO NOT ONLY did I have a problem with booking my reservation, I could even speak to someone over the phone. This is the worst hotel reservation and customer service I’ve ever received. There was an opinion to give no stars I would’ve done that, in my opinion this app/company doesn’t even deserve 1 Star.
Very disappointed
by jobet138 on 2018/05/15 04:01
I am very disappointed with Priceline. When I was searching for hotels I put in my filters that I only wanted hotels with a pool. When I did the name your price, it did not consider my filter and gave me a hotel without a pool. I called customer service and they told me there was nothing they could do. Now I’m looking forward to a very disappointing vacation because all my three year old girls wanted was a pool. I have been using Priceline for years for almost all my vacations and never had a problem until today. I usually loved all the hotels I was sent to. Update: I’m updating to say that even with no pool, the hotel was very well located and we we close to everything. We had a good time. The hotel was very clean, and included breakfast.
Priceline changes the face of travel
by Dollface95 on 2017/10/23 03:18
I travel thousands of miles a year to see my son at work as a professional athlete. It’s not always predictable. I need to find the most efficient way to travel both expediently and financially. I use the Priceline app to quickly compare rates and routes, rental cars with different drop locations and hotels that are comfortable. Priceline has changed the face of travel bringing all these areas to one place for comparison, availability and last minute access to major brands. I can look at a particular brand and then head to Priceline to see what’s being offered and it’s typically a substantial savings. Thanks Priceline for helping me get to my son as much as possible!!
No customer service
by Klippes on 2019/02/27 01:32
Booked an EXPRESS DEAL on an area I had NEVER spent any time & The hotel was FORTY miles away, that is EIGHTY MILES WASTED JUST GETTING TO & FROM HOTEL. After finding hotel, there were zero handicapped parking places, no ramps, and lots of stairs without railings just to get to the registration desk. When I asked for a receipt, I was REFUSED, said I would get one emailed to me from Priceline (still waiting 4 hours later). Tried to ‘CHAT’ with Priceline, no response, was able to text, but all I was able to get from the rep (or robot-it was hard to tell the difference) was that there are no changes, of refunds. And I informed them that I was unable to use the 10% discount they sent me from a previous stay. They also acknowledged that I WAS RESPONSIBLE for knowing where the hotel was located, even if I had NEVER BEEN IN THE AREA. If it were possible to leave a negative number for my review of Priceline, I would. And I am not afraid to use my name:Jeffrey Zarit
We always check Priceline before booking
by JayZee31695 on 2018/12/30 17:21
We have booked hotels and cars numerous times through Priceline, and have saved tons of money over the years. The Express Deals are a favorite go-to for last-minute bookings, especially when staying for more than one night. And, we ALWAYS book our rental cars through Priceline because it sorts the available cars by total price, regardless of the rental company it’s with. So, it saves me a lot of time going from site to site, looking for the best deal. If you’re looking to “Name your own price,” you’ll want to use the full desktop site because the app doesn't let you bid as low. Beyond that one thing, it’s all good stuff!
Worst Experience Ever
by Rcruz210 on 2019/03/25 14:48
I tried booking a hotel in Del Rio and after I paid for the reservation I looked at the address and found it booked a room in Sonora, TX which is an hour and a half away. This app makes no sense in providing hotels that are extensively far away in the hotel selection process. Seconds after, I called the hotel to cancel the reservation and they said to call Priceline. I called Priceline and they said they couldn’t do any refund as only the hotel could authorize it. Long story short after spending over 45 minutes on hold trying to reach Priceline’s customer service and 5 times calling back to Priceline over 3 days, my refund request was denied. My advice to those trying to download this app. Just don’t do it. My advice to Priceline, fix your app, do a complete overhaul on your customer service department, and find a solution to get my refund on my hotel I didn’t even stay at.
Be very careful
by LuckyBrasso on 2019/02/07 18:47
Caveat emptor. If you make any little mistake, or miss any item that pops up during your booking process, do not expect to be able to resolve the issue after the fact with support. My experience, I bid $130 for a hotel for my upcoming trip. Got the screen saying that I should up my bid, so I upped to $140 and resubmitted. Another page popped up asking for my initials. I thought the initials were to acknowledge my new bid, I entered them and resent. I was confirmed for a hotel stay of $212+. Went through support. I know taxes and fees are extra, but 50% higher than my bid seems excessive. I was told that the initials page was advising me of an extra Extra hotel fee. I had missed it. Support was completely unhelpful and I’m stuck with it. I think Priceline acted in bad faith on this transaction. I don’t need parking, internet, or use of the pool, or anything else this fee includes. Priceline support should have offered a partial refund and given me the chance to choose a cheaper option. I don’t even need a full refund, if they would have worked in good faith I would have still given them a booking. Please don’t ask me to reach out via social media. You blew your chance. Review stands.
Poor customer service
by Nicole Scruggs on 2017/11/09 20:33
We used Priceline last week to book a hotel room. I paid through the app and everything was good to go. When we got to the hotel, much to our surprise a friend of ours called and paid for the room with his own credit card as a gift to us. When we called Priceline to issue a refund, they refused to do so because it was after the cancellation date. I completely understand having a policy like that in place but I feel like given the circumstances, they would be generous enough to issue the refund. Instead, they just get to keep the money for a room that had already been paid for. Such robbery!
Stranded at the airport
by Roman140 on 2018/04/28 20:39
I have used Priceline before for many rentals and hotel but this WILL BE MY LAST TIME! After a long 6 hr flight, I picked up my luggage to then stand in line for almost 2 hours to pick up my car rental. I know this is pet traveling and accept that. What I don’t accept is the fact that after such a long wait we find out that Priceline never paid for our reservation and almost no one else has cars available for us to just make a new reservation and if the do we will be paying more then double. I took out the time to plan and pay in advance for my rental thinking that I was saving time and money but now I have wasted precious vacation time and am now stranded at the airport struggling to find a rental for the rest of the week. It’s great that I will be refunded but I would have expected that Priceline would help find a new car for me since this was their goof.
Terrible experience
by mo178 on 2019/03/17 15:43
I used the app to book a one night stay in Las Vegas. We have 2 people who don’t smoke so it was important to have 2 queen beds and a non smoking room. After clicking on the correct room selection, I paid like normal. I checked my reservation when it came through only to find that my room selection had been completely changed to a king smoking room. After calling customer service to have this glitch fixed, I was told I was in the wrong and ended up having to pay an additional charge to “upgrade” my room to the correct one. Customer service was not good and the woman was very eager to get me off the phone before my issues could be resolved. She could not answer any of my questions and would often cut me off to repeat irrelevant information. As someone who works in customer service, this is very frustrating.
Absolute Best App For Travel
by iluvtofli on 2018/08/04 19:18
There is absolutely no single time where I haven’t found the best deals (by a significant margin) on the Priceline app. I can check anywhere, and every single time Priceline beats it out. You have to sign up for free and become a member and then it’s time to travel. Every Vegas trip I take, Priceline crushes other sites. California... Priceline. Just planned a Jamaica trip, decided to search everywhere for the best deals and without exception, my Priceline app won the bookings. Lastly but very importantly, I really love the integrations with my calendar after booking as well as my Apple Wallet. It makes the whole process simpler and finishes it perfectly.
Your flights
by archbald64 on 2018/03/15 16:11
For the past 8-10 days we have been struggling to book a flight. I found what I want but it wouldn’t book. Your telephonic volume was high so I got on line and was quickly able to chat with Alec. He said be flight was probably sold out and the Internet posting was lagging behind. Ok, jump forward to last evening and now, that flight is still listed...same date, route, price. I am thrilled. I book...not coming up...won’t reserve. So I thought ok, I pay more. Same destination, 12+ more hours and I now noticed that I am leaving at midnight Thursday instead of reasonable 1535 for a 2 hour flight!!! I’m annoyed. Paid more, wrong time, extra hours!!! Luckily I have 24 hours to rectify but that is now another call to you!!! Don’t tell me the flight I want is still listed with a mistake due to lag time!! It’s been 10 days! Thank you
Most horrible experience ever 😩
by Latonia H on 2018/03/13 18:31
I arrived at the hotel to check in. I prepaid for my hotel room through Priceline. There were no problems with my payment or on the hotel end but the card that Priceline used to pay best western declined!!! It declined several times. The Priceline representative told the front desk clerk that it would be 1 hour before I could check in that they had to straighten things out. The clerk told Priceline that I couldn’t check in until the payment was received from them. They had to make sure they get paid. I had to go to my sister birthday dinner and because they had to do whatever I ended up waiting like 45-50 minutes then it finally worked. Priceline had to give the hotel clerk a card over the phone. I was a hour and half late for my sister birthday dinner. Not good at all!! This was the worst experience ever!!!
Best, easiest travel app to use
by Cyhebert on 2018/03/03 03:14
Been using Priceline for over 10 years and have never had a problem and always gotten exactly what I expected. Their prices are consistently the lowest, especially when I wait until the last minute. I’ve never had a problem getting a room, car or flight at a great price. I always opt to pay ahead of time and have never had any additional charges or unexpected expenses. I have literally made hotel reservations sitting in the hotel parking lot and they had it by the time I walked in the door. Highly recommend it to all my friends and family.
Great app for getting the best price
by Lady Wanderluster on 2018/09/30 12:33
It’s easy to take your time and shop around and get a feel for various areas and amenities. I’m temporarily in a wheelchair for 2 weeks and need to stay in motels. Unfortunately, many motels say they are wheelchair accessible but really only have 1 or 2 rooms...which when you phone the motel to confirm accessibility, those rooms are actually already booked! I finally found an ‘all access’ single story motel, in a good location, with in room fridge & MW AND it was way cheaper than any other place. Just keep asking for what you want and need and the Priceline algorithms will dig up exactly that.
Rating Trends
366,286,0,4327,0,5045,296,0,564,262,308,314,325,388,299,235,263,324,338,362,353,327,321,310,345,408,414,420,381,282,341,342,386,0,903,372,349,347,388,0,964,521,0,785,433,0,924,426,474,0,841,434,460,407,565,445,416,346,192,627,387,0,934,414,0,783,0,904,0,937,331,446,112,465,410,472,428,392,338,0,602,0,0,1396,346,350,378,408,448,486
All Versions
4.0
349,202 total
 5
279,991
 4
40,807
 3
11,960
 2
4,973
 1
11,471
Current Version (17.8.3)
5.0
255,730 total
 5
215,733
 4
28,980
 3
6,267
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1,343
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3,407
Version History
More...
Keyword Volume Hits KEI Rank
rental car sites
0.00
132
rental
13.98
25
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rent my car
41.83
19
flights
17.72
18
hotel
26.15
6
hotels
13.86
4
price
0.00
3
rental cars
39.23
3
1
rentalcars com
0.00
1
priceline app
642
1
priceline
966
1
rental car discounts
0.00
priceline com
0.00
priceline negotiator
0.00