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App name
Walgreens
Description
It's your Walgreens - shop and manage your prescriptions. Prescriptions • Refill in a snap by scanning your barcode • Track order status for you and your family • Stay on track with pill reminders to help you manage medications day-to-day** • Get FREE prescription and general health advice 24/7 from a pharmacy expert in a live chat Walgreens Find Care® Find the right care, right when you need it. Connect with doctors and healthcare providers from your phone or in person.*** Shop & Savings • Shop for all your essentials and get your Pickup order in as little as 30 minutes**** • Earn Walgreens Cash rewards as a myWalgreens member and clip personalized, exclusive deals just for you***** • Easily clip coupons and save even more with our Weekly Ad • Scan products in-store to clip coupons and save at checkout • Find your nearest store, and view store and pharmacy hours Photo • FREE Same Day Pickup for faster photos—print from your phone or tablet • Personalize your Photo Cards and Gifts, and create custom Wall Décor for your home Earn Walgreens Cash rewards when you set and meet myWalgreens health goals. Automatically track your progress by allowing Walgreens to sync with the Apple Health app. iOS Permissions: How the app uses device permissions • Location: Find nearby stores and enable in-store savings • Photos: Access pictures you’ve taken that you want to print or share • Camera: Take photos and use features that require scanning • Microphone: Speak to a healthcare provider over the phone or video, or to search for products and coupons using your voice The Walgreens App is free to download, but specified rates from your wireless provider and other fees as noted in your Walgreens account agreement(s) still apply. * Walgreens is following CDC guidelines to provide safe access to COVID-19 vaccines. Vaccines will be subject to availability. State-, age- and health- related restrictions may apply. ** Pill Reminder only available on phone *** Walgreens Find Care® health service options available in select states **** For Walgreens store locations that are not open 24 hours, orders must be placed at least 1 hour prior to store closing in order to be eligible, otherwise order will be ready following business day. Customer will be notified via email when order is ready for pickup, and will be provided instructions for a drive up experience that complies with social distancing guidelines. Orders are not guaranteed to be ready within the 30 minute time window, and may be subject to change or substitution depending on product availability at time order placed. Orders with age restricted items may only be picked up in-store. Prescription orders not eligible but may be ordered through Walgreens Express. To find the location and hours of a Walgreens store near you, visit Walgreens.com/FindAStore or use the Find a store feature in app. ***** Must be a myWalgreens™ member. Walgreens Cash rewards are not legal tender. No cash back. Walgreens Cash rewards good on future purchases. Rewards cannot be earned on photo orders not picked up in store, alcohol, dairy, tobacco, gift cards, sales tax and shipping, or items or services sold by third-party partners. Rewards on prescriptions and other pharmacy items and services cannot be earned in AR, NJ or NY. Only prescriptions picked up in store are eligible to earn rewards. Other exclusions apply. Complete details at myWalgreens.com.
Store 09491
by i lve Lumosity on 2021/04/10 04:34
Angel and Priscilla were very helpful in the photo Dept. tonight. Chris and Monique and Angel are wonderful. Fabian and Chris and Garo and Angel are very helpful and friendly
Data mining scam
by NFTS on 2021/04/10 03:56
1. Appointments available, but first you have to register 2. And answer a bunch of questions 3. No appointments available 4. Check again 50x 5. Appointments available 6. Schedule appointment 7. Sorry, no appointments available 8. Check again 500x 9. Appointments available 10. Schedule appointment 11. Sorry, we can’t schedule your second appointment at that location, to fix this you need to reschedule your first appointment. Repeat 5000x for every location date and time. This app is hot garbage and this vaccine rollout is an appalling embarrassment.
Wal
by fg CD F tdy on 2021/04/10 03:28
Best app everrrrrr😀😀
Pictures !
by anchoveta25 on 2021/04/09 22:24
Great costumer services ! I’m very happy !!
Walgreens
by thefarmtableon62 on 2021/04/09 21:44
So easy to use Walgreens App!!!
Worst app ever
by decirved on 2021/04/09 19:54
Never has accurate prescription information. Refill reminders for the pharmacy are always wrong in dates and even the actual medication you are prescribed. The dates on prescription history and refills are also incorrect. The app is useless if you need accuracy.
Buggy app
by MaraLillian on 2021/04/09 19:45
The app is super buggy and frustrating. Search feature sometimes doesn’t work right. Placed an order using coupons then the coupons don’t show in email saying order is ready. After having to make 3 phone calls, I was told they have to adjust it when I pick up order. I’d love to place more orders for pick up in the future but after this experience, not sure I will.
Always ready
by prpearcern on 2021/04/09 19:05
Such a convenient, fast way to have prints done!
COVID app problems
by Buckleybets on 2021/04/09 18:11
Hello currently experiencing problems with the Covid app want to once you arrive at the race ethnicity side it done just turns to red and says try again. Sorry to give you a one. I know you are busy
User Interface Needs Work
by Wikdroses3 on 2021/04/09 17:12
It should be obvious how to quickly get to immunization record. Link for downloading history leads to home page landing page.
Photo Upload Frustrating
by I_just_want_the_news on 2021/04/09 17:03
I order 4x6 phots for my kid’s birthdays every year. This app is so frustrating. While uploading, it crashes. While choosing photos to upload, it crashes. While checking out, it crashes. I have had to restart the process no less than 15 times every time. My options for same day prints are limited to Walgreens in my area. It takes me 2-5 hours to get the photos uploaded and ordered every time. It typically 30 minutes for my store to have them printed and ready for pickup.
Great service!!
by new customer upset on 2021/04/09 14:25
I love their quick turnaround time for photos & great promo codes!
Used to be great but is an awful buggy mess now
by EricaMarlene on 2021/04/09 14:20
This app used to be great. I used it to refill and keep track of my prescriptions and it generally got the job done, easy peasy... but the last month it has been so buggy I can’t even ATTEMPT to fill prescriptions from it anymore. I’ll click “refill” on one and it will reload saying “cool, we are working on this other prescription you didn’t even ask us to refill”. The REALLY fun part is that if you restart the app... it will tell you a completely different prescription is in the process of being filled each time. In the end, zero prescriptions get filled. It’s even worse if you try to order two prescriptions 😤😤😤
Frustrated
by My honey! on 2021/04/09 12:33
I tried several times to crop and select pictures for my husbands funeral and it would delete them or the app would close. I was so frustrated. Wish the app would save the pictures automatically as you go!
photo care
by lltrachsel on 2021/04/09 10:20
good online service
App
by nettie1365 on 2021/04/09 10:04
This app makes everything so easy. I love how I can Oder my photos with such an easy process.
Horrible App
by Roxiegapeach on 2021/04/09 04:52
Oh my gosh, what a terrible app. Couldn’t save my phone number (only allowed 6 digits)! Never saw a cart to check out. I’m switching over to CVS for photo prints. UGH!!!
Photo App
by AngCCCCC on 2021/04/09 04:43
This app is terrible! Constantly freezes, shuts down and you have to start over. I printed 2 orders this week and one batch is terribly printed. I’ve spent a lot of money in your photo department over the past 25 years and I’ve become very displeased with your product.
Amazing
by sparklestash on 2021/04/09 02:19
Fast
Photos printed
by tiznow2 on 2021/04/09 01:03
What a hassle it was! The website was not User-friendly and it kept shutting down. I lost my order several times and it assured me that it was saved. It took a lot of time to go through and user-friendly and it kept shutting down. I lost my order several times and it assured me that it was saved. It took a lot of time to go through 4000 photos. I was frustrated and hope the next time is better.
Worst app.
by Terri.GoP on 2021/04/09 00:19
Each time I want to use this app for a photo project (even just printing photos) it takes DAYS! Not kidding. It doesn’t matter if I’m using WiFi or 4G if the screen isn’t on the app for the whole uploading process it will send me back to step one. Not worth using if you plan to print more than 5/6 photos at a time.
Thank you so much!
by gyhyguguhig hg ending hhfu on 2021/04/08 23:23
Very simple app !!!!!!!!!!!
NOT WORKING
by Reneeland on 2021/04/08 20:54
UPDATE: my old iPhone is no longer able to work this app so thanks a lot Walgreens! Just another way to lose a customer! My phone only goes to 12.5.4 iOS great app...very useful! I originally submitted an order that needed changed and since I couldn’t figure out how to cancel through the app I ended up calling the store instead. The associate cancelled that order then I resubmitted a new one through my app.
Hard to use coupons
by Nennybo on 2021/04/08 20:04
I find it very hard to use the coupons on the app. Also, if the description is too long, there is no way to see the entire coupon. Even the clerk at my store said she found it hard to use.
No bar code for member number!
by jokrina on 2021/04/08 19:33
Come on Walgreens, get in the game with your app! Copy your competition CVS. Their app puts yours to shame. Do I really want to touch your dirty keypad to input my telephone number every time?!? Your clerks should be scanning a barcode in your weak app that doesn’t have one! You guys want to remain competitive with Amazon?! You are dreaming!!!
I cant believe they released this garbage. Should be fired! Don’t waste tour time
by Smurf lover forever on 2021/04/08 14:44
Totally confusing, not user friendly. Its all about them wanting your credit card information and selling product, not customer satisfaction.
Problems... always
by Nana's Girl on 2021/04/08 14:34
I’ve had the app for about 4 years now. But the problem is, I can’t get my Prescription history to download. I am using N iPhine Xs Max and everything else is fantastic. If it is my phone, then you need to get the app updated. When I go to fill a RX, it never does anything!! It won’t load my prescriptions, or my History. I did get my RX filled one time in four years, by scanning the bar code of my bottle. But that is almost never available when I need to refill. So, in an effort to keep the app, please fix it so it’s usable, if not I’ll just delete it and move on somewhere else. Basically the app does nothing for me! Jan Ward
Photo
by Doctorswife on 2021/04/08 14:06
Photos are super easy to upload! Seamless process to order!!
Coupon code
by czar5225 on 2021/04/08 13:56
I could not apply coupon code SpringFun to my order
Covid-19 scheduling issues
by おらヴァンー (^。^) on 2021/04/08 07:48
Please developer look into this. The website and app shows available time slots but once you go to book it, it completely bounce you back to a page that says “no vaccine for this location and to try again”.
I just want the vaccine
by Tido Peae on 2021/04/08 05:46
I don't care about your membership, I just want to manage my vaccine schedule. Stop showing it instead of the vaccine area.
Coupons don’t load! FIX THE BUGS! CALLING CUSTOMER SEVICE TAKES HOURS ON HOLD!!!!
by Queensnyc43218 on 2021/04/08 04:51
Fix this!!!
Photos
by julecarr on 2021/04/08 02:56
Love the photo app, it’s so easy to use even for me!
Easy way to print photos
by ND Snowbird on 2021/04/08 01:53
I love how I can order photos from the Walgreens app on my phone, and I get a text when they are ready. So quick & easy! The workers in the photo department are always nice & friendly too!
Photo
by tandethompson on 2021/04/08 00:52
Difficult to get back to projects from Walgreens home page.
Uploading photos not fun
by manda1022222 on 2021/04/07 22:56
I selected over 50 photos twice to send to print and it crashed. Very frustrating!
Rx issues
by Vgwhit1031 on 2021/04/07 21:04
For 2 weeks now it’s not showing my current rx prescriptions. Just the ones I just had filled. It keeps showing they are in progress even though they have been filled . Not to mention I get a phone call every time and a text saying it’s ready. So I’m getting at least 10 text and 3 phone calls each month when I refill them. Very annoying!!!!!!
One of the most unstable and inconsistent apps I’ve used in recent memory.
by Frank Demarko on 2021/04/07 18:36
I do business with Walgreens on an almost weekly basis. The fact that I’m not able to use your app on my iPad, which is my primary means of requesting refills, contacting the pharmacy, and accessing important patient health information is a bit ridiculous. Not something that I would expect from such a well-established company. Moreover, it seems to be difficult to report these problems to you, which I’d be happy to do (providing screenshots, logs, etc.). Since writing a negative review seems to be my only means of reaching out, I hope that somebody on your development team reads this and is interested in fixing some of the compatibility and instability issues that I seem to experienced on a regular basis. I am a software quality assurance professional, and I would be happy to help you understand the issues that I’m experiencing. All the best, A very frustrated customer.
App to print pictures
by Ajay US Bank on 2021/04/07 17:44
Terrible! Could not pick an album to print, with everyone in the store trying to help me. Wasted 2 hours Worst app I have used
Long Waits
by yellorowz on 2021/04/07 17:10
The pharmacy dept leaves much to be desired. Excessive wait times, phone response is non existent. I understand things happen sometimes that may effect overall performance but this pharmacy has this issue far more than is usual. I consider myself a patient person and I don’t like to complain but it has now gone beyond what I would consider understandable and acceptable. This store is very convenient for us, but I believe time has come to consider a move to another provider. I’m canvassing friends for suggestions and will decide soon.
Photo Department Customer Service Amazing
by Downtown Julie b on 2021/04/07 13:31
I’ve been using my greens pharmacy for years and always had good service. I also have used the photo department and love how easy it is to use. This time I accidentally ordered framed pictures from the wrong address so my photos came in and were in Florida. The customer service person was so nice and helpful and worked it out to get them to the store I needed. Thank you Walgreens! Well done
Online ordering
by Sam703 on 2021/04/07 06:08
For the past month and half I'm not able to purchases online you need to upgrade your app . I called the number that was provided and they told me they would look into it . NOT FIXED YET !!! Will appreciate if you look into the matter . It's not just me .. thank you for your time .
Hate the new app/website
by Crztini on 2021/04/07 05:09
First off, I love Walgreens - they always have great deals. But the app and website are SOOO buggy lately. On the app I can’t view prices on items after I click on them, it says “price unavailable” so I have to view it either on the search page or in the cart. Once I put something in my cart, I can’t remove it! I’ve been trying to make a purchase for a few days now but I can’t get rid of the items I don’t want. So I figured the website would be a workaround...NOPE! Same problems there too. Roll back the last few updates please! Otherwise I’m going to Target’s app :(
Poor Photo Upload
by Lexe Lu on 2021/04/07 02:14
I use to love ordering pictures from Walgreens but now I don’t and the app gives me nightmares.
Do over
by mowat22 on 2021/04/07 00:37
Love this app with the exception of every time you make an edit or go back to check something out you have to start the whole submit process over. I was not able to enter a coupon after I had made my selections. Pictures are always the best that’s why I keep coming back.
Used for Covid appt.
by Xazilizax on 2021/04/06 20:41
Installed the app to schedule my Covid vaccine. The process was easy and worked well. However, I am trying to reschedule my 2nd dose because Walgreens gave me a date that's 4 weeks after dose 1 and now it won't allow me to reschedule. When asked if I had my second dose, it won't allow me to tap on Yes, so I can't move on. Grr!
Worthless app
by Tbfiii on 2021/04/06 19:07
Went through all the effort to download and set up account on app only to find out the local Walgreens got none of it and after calling the pharmacy was assured prescriptions would be ready but still don’t have them hours after promised time.
Needs a upgrade
by ButtaB1 on 2021/04/06 18:53
It’s not user friendly and it needs work
Not getting emails about prescription status!
by mv697 on 2021/04/06 18:41
I use to get emails when my prescriptions were ready or delayed etc.. Now I don’t receive any emails about the status of my prescriptions. I know other people who are having the same problem. I emailed Walgreens but that was absolutely useless! Please fix this ASAP!
App
by Wilmy🌸 on 2021/04/06 18:24
Love it 😍
Needs improvements
by charmednana on 2021/04/06 16:50
New app needs improvements it’s hard to find my card for cashier to scan she couldn’t even find it, you need to step up your game and offer more discounts CVS has you beat
Walgreens app
by burger brown on 2021/04/06 14:52
It freezes often and sometimes doesn’t submit order
Too many bugs
by usaappreviewer on 2021/04/06 12:36
Any time I go to refill my prescriptions on my iPad, I’m unable to adjust the pickup date because it doesn’t show up. There’s only a tiny window that opens up and only the cancel button shows. The full date and time do not appear. This app ask too many times to verify my identity, sign in using either text code or my security question. Every single time I use this app, it’s too much. You would think because I have my Touch ID on my iPad or on my phone my Face ID would bypass this screen. It’s just me using my devices no one else. Just let me use this app simply.
Prescriptions
by Juanita 😊 on 2021/04/06 10:47
Everything was working fine with this app I use it to help my dad with his prescriptions but out of the nowhere It won’t load his prescriptions I tried everything and nothing!
Walgreens is not reliable
by Fordaddy on 2021/04/06 05:49
I have used both mail order and local pickup. The app and local store and not reliable. Some times I have waited two weeks or more on diabetic medication only to find out There is a conflict with the app or doctor. I have to call and harass them to get medicine filled because if it doesn’t just fall in their laps, it doesn’t get done.
Glitchy
by Br00klyn88 on 2021/04/06 05:19
Can’t add more than 1 item to cart. Every time I try to add an item, it says there’s an error. If I remove the item currently in my cart, then I can add a new item. But if I want to buy both things, for some reason it won’t let me have both... making it really hard to give you my money!!
Downloading pictures
by jeff. f on 2021/04/06 04:30
Walgreens pictures prints is one of the easiest in the industry.
Uploading photos
by Thats Sum B.S..... on 2021/04/06 03:37
Uploading the photos are do slow and once your phone go dark you have to start over🤦🏾‍♀️😩😡
Horrible!
by ittybitty121 on 2021/04/06 01:59
It took me 1.5 hours to add 6 items to my cart because the updated app kept making me log in over and over and over again. Pain in my ***! THEN, I go to check out and....... “sorry, an error has occurred, please try again later.” Also, wouldn’t let me search for items. Didn’t show in my savings at checkout the $9+ in “rewards” that I’d accumulated. If it isn’t broken, don’t fix it. This frustration might actually be enough to keep me from coming back. Used to love ya..... ****UPDATE.....I’ve been trying for 4 days to to place my online order. I can’t remove items from the cart and navigating is all over the place. I can’t “attempt “ to place my order again when I need to remove items from my cart and it refuses to let me. I got fed up. I’m housebound and depended on you for years to get items delivered to me. I just finished placing the majority of my order with a competitor. I prefer your items as they are packed nicely and are clean..... but your new app update pushed me to a point. I NEED items and your app wouldn’t allow me to purchase them. You lost my order. I’ll try one more time in a week for a few other items. If you don’t have your app fixed, I’m done with it. Who needs this kind of stress? I’m not going to jump through hoops and spend 4 days trying to get YOU to take MY money.
App gives inaccurate information
by Matz4444444444 on 2021/04/06 00:33
App will show that prescription is placed and that it is ready and when I go to pick up prescription, staff say app is wrong . Sometimes it says there is a chilling issue and staff says they aren’t sure why app says that. My pharmacy has advised not to use app and that most customers should call in refills . App seems to be a work in progress. So much for staying ahead with technology in the age of Covid .
Photos
by Wisechips51 on 2021/04/05 22:09
Excellent
Photo review
by grateful 81 year old on 2021/04/05 21:14
The employees at Walgreens go above and beyond to assure that you are getting the best possible assistance that the customer requires to get what they are hoping for when ordering photos!
App keeps crashing
by Mel--Belle on 2021/04/05 19:12
I’ve used this app before & it was great, but today I am trying to order photo prints from my phone & the app keeps crashing. Very annoying.
Problem With App Not Connecting
by DebbyHM on 2021/04/05 19:11
I am frequently having a problem with the app not connecting to the internet, even though I have a strong connection. It gives me an error message saying to try again when I’m connected to the internet. It resolves if I reinstall, but there is no indication that I need to update the app. I rely on this app, because it is so robust, so this is particularly frustrating.
Great Customer Service,
by 4DollT on 2021/04/05 18:32
I went into Walgreens at the corner of Shelby Dr. and Elvis Presley, on April 5 20:21, to get a copy of a picture to find out the kiosk was down. The attendance, Ms. Jennifer Bank, told me how to get the picture by going to Walgreens.com and send it to the store. She was very knowledgeable, helpful and patient. She gets my vote for employees of the year. She is an asset to the company. I truly love great customer service. Mary Harris 662 710 5194
Amazing
by 02Guera on 2021/04/05 07:03
Good service 🙌🏻
Walgreens Photo App
by lydiaprobe on 2021/04/05 05:11
Love this! Send pics remotely, crop them, use online discount coupon codes, and then receive notification when they are ready to be picked up! Win-win-win!!!
The mobile app is horrible
by WFNE2009 on 2021/04/05 04:22
The online ordering never works and always glitched
Candy
by premisgre on 2021/04/05 04:02
Was expired since 12/2020 Nastiness I mean really you need to have ur inventory checked by people who care
Photo barely works
by Gjdisnenisn on 2021/04/05 00:07
I don’t usually use the app for anything besides photo orders. The last few weeks I have not been able to place an order at all- it shuts down as soon as you’re done selecting all your photos. I even updated the app, and it still did it. It’s extremely annoying having to go back and re-submit everything multiple times. Now I have to go to the store to upload my photos and then go home, and then go pick it up.
Worst Customer Service!
by RealFMF on 2021/04/04 20:10
I have a problem with the app, I’ve called many times and they didn’t fix it. I can’t use the app...
Avoid this app at all cost
by AZ_Doc on 2021/04/04 19:01
Apps are getting more intrusive all the time. Not only are there privacy ratings terrible but my fathers app logged him out and in trying to Log back in it was requiring two factor authentication not approved by my dad so we deleted the app on the entire families phones and told our friends. Look at the privacy information and realize they dictate policy not you like not letting you log in. Delete this app asap if you agree the customer should dictate control. Thanks
Simple NOT
by simple NOT on 2021/04/04 18:55
Can’t figure out how do to more that one at a time
Worst example of app update
by GiGiJuno on 2021/04/04 17:20
Extremely unfriendly app to use. Wish there was a CVS near where we are.
Could you please stop cross-website tracking?
by KyokoA on 2021/04/04 16:35
It will increase security risks.
Easy from my heart to my hand
by missing my chromecast on 2021/04/04 16:27
So easy to transfer my grandkids photos from an email . In no time they go from my heart into my hand. I love this app!
Buggy — unable to add rewards to Apple wallet
by Mac_User_01 on 2021/04/04 07:49
The new version of the Walgreens app has a bug that breaks the ability to add Walgreens rewards to Apple wallet. This results in a poor and cumbersome user experience. Please fix this major bug!
Used to be great, now it’s just “eh”
by Noisybooger on 2021/04/04 01:03
The only aspect of the Walgreens app that I use is the pharmacy/prescription management area. For the last couple of years, I haven’t had any issues and there has been continual updates and improvements made. As a chronically ill person who takes a multitude of medications that are filled on a monthly basis, I have always appreciated the “Your Prescription Status” box. At a glance I was able to see what meds had been filled, if there was any delays due to my insurance, quickly see if any errors has been made by my doctor’s office with dosage or quantities, etc.. Sadly, in the last few months this information has stopped loading. The information box is still there, but it ALWAYS says “Sorry, your prescription status has failed to load” and has a “Retry” button. No matter how many times I push “Retry”, the information still doesn’t load. I keep hoping this issue will get fixed with an update... but as of yet there’s been no such luck. Walgreens, please help this sick girl out!
COVID appointment schedule
by Temperedfate on 2021/04/03 23:35
Everytime I get through to schedule an appointment, it only lets me go to the ethnicity page then tells me there’s a problem with the page. Everytime I do it!
Wallet integration fail
by ABerrrd on 2021/04/03 20:53
Your app now completely lacks the button to link your new MyWalgreens pass to your Apple wallet. Seemingly forcing you to put a card on file with them in order to not have to touch the payment terminal. Inconvenience. Please add this so I don’t have to go somewhere else
Horrible app
by paintdrops on 2021/04/03 19:35
This app is worthless. It tells me things that are in stock at my store can’t be added to the cart after one item is in my cart. I can’t check out. All of these saying “error try again later”. It keeps asking for my credit card. Walgreens has a long ways to go on this app for it to be worthwhile.
$.24 over 75 photos, ordered 150 photos, showing $.35 @you should fix the system
by hskeneooo on 2021/04/03 19:32
Wrong $$ after adding all the photos and I just Have to order now since I already spend a whole hour to pick out the photos
Photo dept issues
by Mrfox0246 on 2021/04/03 19:17
Very difficult and disappointed the process in getting photos printed from my iPhone
Customer
by CustomerXOXO on 2021/04/03 19:08
The staff at this Walgreens is always very helpful.
Wow, So Easy!!
by Jim in the Valley on 2021/04/03 18:01
Downloaded the app and requested photo prints from those stored on my phone. Vincent helped me understand the steps and printed my photos, all in less than 5 minutes!!!!
Long way to go!!!
by goalball on 2021/04/03 16:56
This app has a LONG way to go. First, to the corporate office, people who have received their first Covid shot already should not have to go through the scheduling hassle to get the second. It's like making us get back in line a second time. Only Walgreens makes their customers do this. Since we are talking about the vaccine, despite having an account & my address, this app consistently insist on scheduling a vaccine in a different zip code. This is ridiculous!!! Next, despite linking to my pharmacy info, the app always asks if I had my first vaccine shot & ask me for the date. This is like the Social Security ask me for my birthday when it is already in the system. If I knew I was going to have all these issues with scheduling the vaccine, I would have gone somewhere else!!!
Easy to Use
by powrfwd on 2021/04/03 15:52
First time using the app, easy intuitive, minimal steps to complete usage.
Walgreens app is great!
by l bra on 2021/04/03 15:20
Quick and easy prescription refills!
Was good but kinda stopped being good.
by Elephant under the Carpet on 2021/04/03 03:55
The app worked great for a year or so but suddenly I get an error “Sorry, your prescription status fails to load” Help!
Very inconsistent experience
by Frak357 on 2021/04/03 01:44
Used to manage Rx but I always have refilling issues. Constantly getting issues, lost requests or even double runs. Dr. updates the fill allowance and all setting are reset. Also get errors making appointments but it works using the website. Horrible experience.
Superior service
by maddellena on 2021/04/03 01:14
Walgreens does a wonderful job. I hope they do not crop these photos. Thank you for your service.
Very Easy To Use
by T Lee T on 2021/04/02 23:47
I am very impressed with the ease of the app.
nurse tete
by nurse tete on 2021/04/02 23:41
very friendly staff
Several attempts
by h1w32 on 2021/04/02 21:18
I had to try 5 times to get this order to process.
Code
by Alicewtt on 2021/04/02 18:27
I could not use my code
Terrible for COVID appointment
by chip 67 d on 2021/04/02 15:57
Why they make the appointment for vaccine so difficult on iPad is weird. Better on iPhone app. But this experience is awful. Forcing me to sign up for rewards when I’m just tying to find a vaccine location is lame.
Formidable
by jlrussia on 2021/04/02 14:14
Esta aplicación ayuda mucho, es como mi asistente personal. Sin el costo
Walgreens
by sienna crates on 2021/04/02 14:05
Their service is amazing they they can get you your pictures or anything else would help you find anything in the past 10 seconds even if you press need help somebody’s not going to be there even know that they are short staffed during Covid they are amazing the one by Troy Pike not anywhere else they have always been slow but your bike has always been a fast and easier
Horrible App
by Laurelreb on 2021/04/02 13:14
Horrible app. I had to switch from CVS because of insurance. The app doesn’t give the number of refills left, prescriptions end up”In Process” forever. Pathetic app considering the importance of necessary medications.
Lockhart Pharmacy
by shelleykelly on 2018/05/08 07:25
I use Walgreens pharmacy to fill EVERY script we use! I must say that adds up to over 10 prescriptions per month ,if not 15. My family has used every other pharmacy in Lockhart and until we started using Walgreens, picking up a script was a DREADED errand! Long wait times....even longer pick up lines. It seemed no matter how many times I updated our information something was wrong. It has been nice NOT having these issues with Walgreens. Our prescriptions are always ready in a reasonable amount of time. We are individually notified when to pick up or if there is an issue that may need to be addressed. We have gotten to know the entire staff and are greeted personally upon arrival. The pharmacists are very thorough in making sure there are no possible drug interactions. My husband has several serious medical issues and medication changes occur often! We all feel at ease with Dan & Brenda in charge! The entire staff is knowledgeable and I just can not say enough good things about each one. We were even taken care of while OUT OF STATE. So kudos to you all at the pharmacy in lockhart. The Kelly Family thanks you
You're going to hate this app with a passion!
by Imsscott on 2021/03/30 15:42
If you try to use this app to schedule a covid-19 vaccination you're in for a world of hurt. You're going to have to spend hours each day typing city names, county names, zip codes and if you are extremely lucky to tap at the right time, you'll get a green "Vaccines Available!", and then you fill out a form and at the moment you think you've hit pay dirt, you get stopped cold, and they tell you to try again, so you keep hitting the button, and keep getting rejected, until you get tired, and your session times out and you have to go back to very beginning and start the process all over again. At some point Walgreens' server can't handle millions of people doing the same thing you are doing and you can't even connect. The problem is that their system doesn't remember that they told you that appointments are available and don't reserve one for you. You're actually racing against thousands of other people to the finish line for a few open spots. It's like an airline telling you that seats are available on a particular flight and not booking you at that moment, but rather telling you to hurry on over and when you get there, they tell you there's no seats and you should try again some time. What their system doesn't have is conversational transactions. It doesn't use enqueues to prevent separate transactions from accessing the same data at the same time. That's fine for filling prescriptions, but awful for making reservations.
So buggy to the point that it’s almost useless
by Tommeh! on 2021/03/15 18:26
This app is the worst. It used to be great, but all of the changes they’ve made over the past 6 or so months have made it so buggy that it’s barely useable. For the past several months, I’ve been unable to use Walgreens Express to order my prescriptions for delivery- despite the fact that the prescriptions are fully eligible. I have to instead call the store to have them do it manually. I’m completely unable to do it on both the app and on the website from my laptop or phone. It’s hit or miss if the app even properly loads my medication status. It doesn’t always submit refill requests for me. Now, most recently, I can’t even get the app to sign me in! It’s just been saying “service unavailable” for the better part of a week. How am I supposed to use this to manage my medication when it’s so horrendously unreliable. If you’re going to overhaul an app that people rely on for medical reasons, you need to have better testing in place to make sure that it’s stable. Update: It’s been broken for months. I still can’t use the app for basic things. I’ve decided to delete the app and just stick to calling the store instead. It takes way longer and is infinitely less convenient because Walgreens’ phone systems are awful too, but at least the people who work at my pharmacy know what they’re doing and are used to hearing customers say that the app and website don’t work anymore, so they’re happy to accommodate.
Photo is a hassle
by CocoBark on 2020/11/05 00:56
I wanted to make a card stock photo card for my friends birthday. After uploading the pictures, filling in and deciding on the text, and signing the card (more on that later) I selected the premium card for 3.99. It alerts me that this premium style card is not available at my selected Walgreens store. I decided it would be worth two extra minute drive to get the card from another Walgreens store. The problem is, in order to select a different store, the only way to get back to the Home Screen is by “starting over”. This means that I had to go through the whole design process again. Eventually, I just made dummy cards until I located a store that could print the premium style card. This could have been fixed by allowing customers to “save” projects. Secondly, Walgreens template allows you to hand sign the card using your finger. There is no zoom in or eraser options to help you clean up any finger signing mishaps! This means that if you don’t like how you signed one letter, you have to restart the signature over from the beginning. I was signing several names. It would have been better if I could have erased my mistakes or been able to zoom to write a little more precisely. This was not an option. I like the quality of the photo product overall, but I think the app needs work.
Filling prescriptions on file
by MeeksLisa on 2019/10/22 15:24
I have several prescriptions I take daily. When I visit my doctor for followup, he writes new prescriptions for those prescriptions. If I’m not quite out of any of them I just go ahead and have my Walgreens pharmacy put them on file for future filling through my Walgreens app. I’ve been using it several years now and love it!! It’s so convenient and easy to use. I only have one issue. When I try to fill a prescription that I have on file, the app puts that prescription in a category that “requires action”. Most of the time I’m also refilling a prescription. I go get my prescriptions when the app notifies me they are ready, get home and then realize I don’t have one of my prescriptions. Looking back on my app it show that prescription needs attention. That requires me to call, talk to someone, then it’s filled. But I’m already home. It would be much more helpful and convenient for prescriptions such as this to go ahead and be filled so customers aren’t inconvenienced or possibly miss taking a medication because they didn’t realize their requested prescription is stuck in a black hole. The pharmacy personnel have no idea these prescriptions requiring attention even exist. Hope you can fix this issue. Thank you for this awesome app!
Looks great, not user-friendly at all
by CartwheelStacker on 2020/11/25 08:09
Since the upgrade, the app doesn’t allow me to check off progress on my selected healthy choice challenges. I communicated the issue and provided the very specific details that were requested, to be forwarded to IT. That was 2 weeks ago. Nothing has changed, yet. I can access the challenges on my Chromebook, but had a difficult time locating how to access them on the website. Today, I placed an order for contact lenses. It must have taken me over an hour. I had to keep going back and forth between the app and the website because neither would process the order once the items were in the cart. I wanted to upload the doctor’s prescription, but .pdf’s are not accepted. Why???? So, back to my phone. Two options were available - upload from photos or take a photo at that time. I tried both methods, but neither was successful. So, I had to skip that advantage. Then when I entered the credit card information at checkout, it did not process, stating I needed to call them. Nope! I attempted a different card’s info., which was finally accepted. (There was no account-based reason for the 1st card not being accepted.) Why would developers release a new website and app that hadn’t been “tested” to assure that all aspects worked? FYI: I use an iPhone SE 2020 and an HP Chromebook 2019. Come on, Walgreens! You can do better!!
Update to include Photo Order Status
by BennyBoomBah2011 on 2019/06/28 20:25
The app could be better by allowing you to have access to photo order information/history. I do like the app for prescription status. Why can’t they do the same for photos. I don’t even know if my order is processed or even ready. I placed photo order from my iPhone XsMax at 900am. I received email but never received text or email that order was ready. I called the store at 12:14pm to confirm the order. Many times the store says the system gets backed up and can’t download the photos. I should not have to call store to confirm order. I couldn’t even find and record of my order on this app. I think Walgreens trying to consolidate things on the app but I have to go thru many steps (even logged on to the website) to find or locate info. #hassle. Thinking that my order didn’t get processed, I resent the photo order to another Walgreens. Update: When I called the lady at my neighborhood Walgreens said the order was ready but the tag printed on the photos says 12:14pm which was the same time I called. The second Walgreens photo order was processed and ready in 15-20 minutes. All I just ask is that the Walgreens app be updated to include photo order status. I hate being in a rush and stop at my neighborhood Walgreens and they tell me that the photo machine is backlogged because it can’t download the photo orders. #2019not1999
Walgreens doesn’t know how to keep my monthly Perscription in stock
by Dillsnit on 2019/09/17 16:30
It’s pretty sad I get My Prescription every month and it’s too early to drop off the prescription so I set a reminder to drop my monthly prescription on The 15th of every month. I use a paper script because if my dr sends my prescription electronically at my monthly appointment it’s too early and Walgreens rejects it so when the 15th comes around (that’s when The Walgreens Pharmacist they told Me I can drop off the script each month) If I come on the 14th they can’t take my paper prescription so I have to come back and try again. When I came in on the 15th of this month they said I would have to come back on the 17th. I called today and they still don’t have my script that I’ve been on for close to 20 years. I ask myself is Walgreens really that operationally dumb in supply chain management that they can’t predict that I will need my meds on the 15th? It’s not a non linear equation it’s simple to predict that I will need my meds on the 15th of every month. I already brought my other prescriptions to Walmart in Delray because Walgreens in Boca Raton on Clintmoore and Military further screws my prescription up and can’t tell Me when they will have it. It’s weak that they can’t predict that I will need My Prescription even though I get it in the 15th of every month for years. If they can’t tell Me when they will have it soon. I will have to reward Walmart with My Business instead.
Prescription platform
by UrgentMW on 2021/02/13 18:19
If I could give a zero I would. The New App updated process is completely & utterly a mess. Disappointing & frustrating to say the least. Ongoing months with this migration with the platform & numerous updates that have failed. The pharmacy section has taken the worse turn ever & I really don’t have any confidence in the improvement @ this point. It doesn’t keep accurate tally of my refill amounts (so I don’t have to notify the doctor for refill submittals to the pharmacy which is a major task for approvals) redundant or missing prescriptions from the app. All my prescriptions have become delayed or NEVER notified to the pharmacy to become a working order/lost in the system/have to do everything @ the counter/refund my manufacturer discounts that’s also applied in addition to my insurance coverage discounts (they somehow how frequently lose the attachment record in the system & have to rework the invoice in the store/reprint new ones. Can’t pay in advance so I can just pick up - still end up swiping in the store when my payment authorization is on record in the store along with my rewards card info. These prescriptions are time sensitive to be filled (people’s lives in jeopardy being off some medications). This should have had a major team working on this after months of online testing to correctly migrate. I don’t have any confidence @ this point after months of this monotony.
Works but you need to learn the quirks
by LoveToRead99 on 2019/02/18 18:18
This app is handy for renewing prescriptions which is what I use it for. To get the most out of it you need to learn the quirks. (1) Enter prescription renewals as if each one was the only one. If you enter multiple renewals on one order you will only get the first one. All others will be lost! They keep telling me this has been fixed but it hasn’t. (2) It likes to text you when you’re due for a renewal but it won’t tell you which medicine needs to be renewed - you’ll have to figure that out (the pharmacists won’t know either). And, fairly frequently, it will text me that a prescription is due for renewal and when I figure out which one and renew it, quite often the renewal is too soon for the insurance. Better to renew on your own timetable. (3) The app will want to text you when your prescription is ready but it’s better to check by logging in and looking at the prescription status. Sometimes you think it will be ready and it’s not for a reason you’re not expecting and only by logging in will you find this out. Or the prescription has only been partially filled - but the app won’t text you that it’s been partially filled - you have to log in for that information. Other than that it works well enough.
Great service
by photo mess on 2021/02/03 23:07
Great service in the photo department today around 3:45, 2-3-21. First time ever I tried to transfer photo’s off my phone . Needless to say I failed. Went there to pick up my pic’s so I thought. Got there and they couldn’t find my pics. So I tell the guy who I didn’t get his name but thought his tag said shift leader. It was my first time doing this. I show him my phone says photo sent . He takes a look a says oh you forgot this part. So fixes it. I tell him ok, I will pick em tomorrow . He says how many pics did you have , I tell him about 7. He says no problem I will do it now. Oh this gets better, I thank him . As I am standing there he is getting my pics and he says to me , did you mean to cut this people heads out of the pic. Of course I say no, I told him I was trying to “crop” it. He fixed all my pics for me. I know this is lengthy but I am really into great customer service as I am a manager in the health field. This guy was absolutely exceptional!!! Treat him well, as he treats your customers great!!!!! Just found his name Jason, on my receipt , at the Sault Ste. Marie store.
Good and bad
by bandon1 on 2020/04/08 06:12
I’ve used Walgreens photo app for a few years now. It’s convenient and fairly easy to navigate. However, most times it takes FOREVER to upload, which is an issue if your phone sleeps before its finished. The color is typically good and photos are clear, which is why I gave four stars. My biggest issue is that so much of the picture is cut off each time. I’ve been told to go to the crop option and adjust the edges, but it still doesn’t help. For example, a few of my students wanted a selfie of us. We knew those on the edges would have a tiny bit cut off, but on the original it’s a little hair not in the frame. Even after checking the crop feature to make sure the frame was as large as possible, it cut the people off on each side so much that we each had half a face! Seriously, it went from being fully in the picture (minus a little hair), to each of us having the entire side of our face, including one eye and half a nose, completely gone. My six year old students have been very disappointed. This has been on ongoing issue with multiple photos. Walgreens employees have not been successful in helping, so something needs done farther up in the co.
Awful! Horrific trickery within this app!
by KnATucker8810 on 2017/10/06 16:56
Add all your coupons, check the local adds, and then double check because there's no way your going to get that good a deal! Realizing your accurate you rush out the door to the amazing Walgreens you shop at nearly everyday. When you arrive they have everything you need and more so you end up easily spending $200. (Note: It still is the sales that made you come in but your saving so much you feel there's no way you can afford to not get extra) Your coupons will not work at the end, the cashier, assistant and general manager will not be able to help and customer service will almost always condescendingly call you a thief. If it's not hard enough to call feeling completely petty then we have to listen to their foulness. APPALLED! All over a $10 coupon that's advertised a thousand times in your store. This was my favorite store and it's very very saddening to know I now must shop at four new stores in order to compensate for my once beloved Walgreens. This is seriously upsetting as I truly loved my Walgreens and all the employees too. Everyone there knows me and treated me so wonderfully and remembering my boys but I cannot continue to be treated like this and let it go any longer. I'm sorry to say I will not return to Walgreens this time because it has gone far enough and clearly isn't going to stop.
“Balance Rewards for Healthy Choices” not working
by HuskerAlum on 2019/10/24 06:14
“Balance Rewards for Healthy Choices” hasn’t worked for several weeks... ever since iOS 11.3. Page won’t load. I’ve emailed Walgreens about it twice, but have yet to receive a reply. This whole “Healthy Choices” section is poorly coded anyway... very buggy and unreliable. e.g. The various activity apps don’t stay connected and/or don’t sync reliably (I periodically disconnect them, sometimes even delete and re-download, to get them to temporarily work again... I’ve tried at least 10 different recommended apps, all with same issues); the Walgreens apps always retrieves my ‘steps’ from my iPhone Health app yet oddly Never pulls in my blood pressure (I’ve even played with settings various ways to no avail). Also, general navigation on the app is clumsy. The back-arrow follows your cookie-crumb backwards rather than taking you directly ‘up’ one menu level (this would be fine IF you also offered a way to jump directly to the ‘home’ screen). In summary, I work in the technology Innovation industry so have evaluated, designed, and used many apps (mostly B2B vs B2C thou). And as a mainstream app, Walgreens’ is easily one of the worst!! I would suggest you learn from the likes of Walmart, Kohl’s, and Target if you wish to remain competitive in the mobile space!!!
Can’t access Prescriptions
by ChessMark on 2019/12/19 13:03
Downloaded few weeks ago... Transferred one prescription after setting up account but didn’t get acknowledgement. No status on app two days later. Went to Lorton Pharmacy and prescription transferred but app keeps giving me ‘NOT A MN RX AUTHENTICATED USER’ error anytime I attempt anything prescription related. Access fine via website with same credentials! Called week ago to tech support and told ticket was opened! Told someone would contact me regarding issue. Been five days and called again... no status in ticket, no resolution and was told another trouble ticket for next tier was opened!?!? Manually transferred 4 prescriptions via Lorton pharmacy and web site gets updated but app has same issue. Have tried deleting and setting up account with text verification working fine... SAME PRESCRIPTION ACCESS ERROR!! UPDATED REVIEW: Called customer support several times... got lousy support! Shifted around numerous times and once sent to my local store for an APP/Website Issue!?! Couple of times I was disconnected!?!!! Over 3 weeks, I’ve opened several tickets with tech support but they were never located a few days later when I called! DECIDED TO SWITCH TO ANOTHER COMPANY AT THIS TIME!! Shame that your company can’t seem to resolve simple APP issues regarding pharmacy prescriptions! That’s your primary business!?!? 🤔
They give express pick up and take it away at random
by ---appaddict--- on 2018/12/20 01:44
This feature was huge for me. It meant everything because I am too ill to wait in the long lines there and it was just great the one time I used it. I went back & the option is gone. I talked with someone on chat told me it was randomized feature. Walgreens randomly chooses who to give express pickup to and who they will take away from. I don’t even see where random has any place in user friendliness or customer care. Or patient care. With The exception of trials. In all the apps I’ve ever tried, and there have been many, I have never seen any developer, especially working with medicine, to randomly implement & remove features like this to people. Perhaps this developer has no idea how important not having to wait in a long line when you’re really sick Development is not a game, at least not for the developers that I speak with who’s apps I’m happy to use. I wish I weren’t sick so that I could articulate more clearly just how this never happens. Congratulations, you’re the first to play with your customers and willing to gamble tens of thousands of dollars a year by doing so. Done with your store and app because you know two little about pharmacies care and about building apps for people. Walgreens always has trouble connecting the dots.
Med not available
by Chick-of-the-Lill on 2020/05/05 03:47
Every month for a year or more I attempt to refill my (narcotic) Butrans patch. The refill rx is there at the store. It is sent electronically by my physician, in front of me, at my appointment. You will not let me request a refill until exactly 30 days from the last refill...not a problem. So, I have worn my last patch for the final day. Now I can request a refill but you never have the med in the store and you have to order. It takes 2-4 days to get the med in and now I’ve gone without medication for 2-4 days. That’s a problem, plus you never let me know when the med arrives at your pharmacy so I’m waiting around for you to notify me which can add more days. I have discussed with my physician and the best probable solution is to order all meds from my employer’s hospital pharmacy. Also, the Teva brand is pretty useless but hey, saves you money and my copay is the same. I am a healthcare licensed person who specializes in federal and state regulations so I am aware of certain restrictions. I doubt you can do anything to correct but I wanted you to know why I left, when I do leave. Trying to juggle 2-3 pharmacies is ridiculous.
Horrible!
by ittybitty121 on 2021/04/06 01:59
It took me 1.5 hours to add 6 items to my cart because the updated app kept making me log in over and over and over again. Pain in my ***! THEN, I go to check out and....... “sorry, an error has occurred, please try again later.” Also, wouldn’t let me search for items. Didn’t show in my savings at checkout the $9+ in “rewards” that I’d accumulated. If it isn’t broken, don’t fix it. This frustration might actually be enough to keep me from coming back. Used to love ya..... ****UPDATE.....I’ve been trying for 4 days to to place my online order. I can’t remove items from the cart and navigating is all over the place. I can’t “attempt “ to place my order again when I need to remove items from my cart and it refuses to let me. I got fed up. I’m housebound and depended on you for years to get items delivered to me. I just finished placing the majority of my order with a competitor. I prefer your items as they are packed nicely and are clean..... but your new app update pushed me to a point. I NEED items and your app wouldn’t allow me to purchase them. You lost my order. I’ll try one more time in a week for a few other items. If you don’t have your app fixed, I’m done with it. Who needs this kind of stress? I’m not going to jump through hoops and spend 4 days trying to get YOU to take MY money.
Something to add
by Supaflyjr on 2017/12/18 12:23
This is my continued review after using the app for a while, maybe a year or longer... I love the app & I love being able to add coupons to my account & just entering my phone number at the checkout & watching the amount drop!... That being said, I have had some issues lately with the coupons not being subtracted & then my “Members only bonus points” not showing up. When I try to go on the app & add a transaction to get my bonus points, it’s already been processed...but what happened to my bonus points?!? The store employees are no help in this area & they only tell me to contact the customer service number on the back of my card. I’m not sure why it works only sometimes but doesn’t work the other time... I have discovered the Points for Healthy choices option, though. I love this & using it certainly is encouraging to get moving & check my blood pressure & many more action to encourage more healthy habits! LOVE IT! But please fix the issue with the bonus points. Thank you! J. Rasmussen
Good functionality, but a few bugs and glitches.
by sonicrockstar22 on 2021/02/04 20:25
The app is working well on my iPhone 12 Pro, but there are some things that need to be fixed. There’s a few bugs and glitches for the app. When I’m walking or running, it doesn’t add rewards cash for myWalgreens even though it’s connected to the Apple HealthKit either with the app closed or open or in the background, when I try to refill by scan, it says it worked, but I don’t see any medications pending on the status, the app and the Apple HealthKit along with the Apple Health app of the iPhone may not be connecting and synchronizing the steps properly, and I also like to add some features for both the Apple HealthKit and the Walgreens app: Add other health categories like all types of workouts, sleep, vitals, heart, nutrition and everything. The steps for the Walgreens app can keep, but I think it needs to add more for the Apple HealthKit like the steps so people who use the app can get benefits like every time you walk or run or make a workout or how much people have slept or anything with the Apple HealthKit, can get rewards and other stuff like coupons and savings.
Slow as a sloth
by Stageon on 2018/10/02 22:57
Ok so I want to like this app since Walgreens is my pharmacy and the local store is good as well as the desktop version on my computer browser. But the iOS app needs work... 1) It seems designed for the iPhone and wastes a lot of screen space on my iPad Pro. 2) Browsing to my cart takes forever! I mean 5 minutes sometimes. I’m on a fast connection and no other apps have trouble, nor does doing certain things like looking up products in the shopping section. Adding things to my cart is fine too. But actually tap the cart icon to see its contents/check out? It’s like there’s a queue of computers all pinging away at a single nationwide server. I’m sure that’s not the situation, but every darn time on either of my iPads I want to view my cart, it takes a ridiculous amount of time. Lastly, 3) The app store page states clearly that the Walgreens app ‘may’ use your location, even when it isn’t open. Huh? Please explain to us why the app would need to do that *other* than for tracking consumer behavior in order to target him/her for ads, or other shenanigans. Good app otherwise, but because of #2 and #3 above I will not be using it. I will upgrade my star rating if these things are fixed.
Re
by Barbara's Baby on 2019/12/12 07:00
I have been going to Walgreens more frequently since my great-grandson was born 2 months ago so I’ve had ALOT of pictures to print from my phone and they ALWAYS have an employee helping me and showed me how to do it with the app on my phone. I did so a few days ago and didn’t hear back and when I looked at my phone it said the app stopped working but saved my order so I just re-submitted it and hope it’s not a double order. One more thing I want to mention that the last time I was there I believe the person that helped me was one of the managers (wish I could remember his name) and I was having a little trouble with the development from my phone and when I asked for help he came over and stayed with me for me to complete my order AND I forgot about the advertisement for a discount but he told me to wait and he inputted the discount which was 40% which brought my order down to the $20’s!! The sale of other items is always great. Walgreens on Firestone and Lakewood have me for LIFE!! Thank you Walgreens 😄😄💙💙
Please fix this
by RKGE5 on 2020/12/03 20:51
I have been a faithful Walgreens customer for years. I have also used the app for a couple/few years, mostly for handling prescriptions and photo orders. After today, I will no longer use the app for navigating prescription refills. After repeatedly requesting a refill on a daily maintenance medication over the past several days, the app indicated that specific medicine was “filled”. However upon arriving at the pharmacy to pick up the medicine, I was told it was not filled because the doctor requires an appointment be made. When I called the doctor to make that appointment and get approval on that refill authorization, I was told the message had been conveyed to Walgreens days ago and multiple times that an office visit was required. Nowhere on my account in the app does it say that. If it had, I would not have wasted days repeatedly requesting refills and a trip to the pharmacy to find out. Why is a message about a required office visit in order for a refill to be given not communicated on the app if the pharmacy is aware of the situation?! Please do something to add that message or other communications Walgreens has from the doctor to truly make the prescription part of the app useful?
Lots of glitches lately
by Ejv694 on 2021/03/23 19:59
I’ve used the app for at least a couple of years and I always liked it. Recently, though, I’ve had lots of problems, especially with meds on auto-refill. In January a med was auto-refilled when I had purposely taken it off auto-refill a couple of weeks before because I had sufficient supply. Last week I noticed that another med which was due for auto-refill had not been filled, and watching daily I saw that the refill date was moved one day later each day. No explanation, no notice. The pharmacy tech told me I had to reset the auto-refill each time a prescription was renewed but nothing in the app suggested that. The app does not make it easy to know if there is a problem with a refill— it just doesn’t get done and eventually you notice meds are missing and call the pharmacy. One thing the app does do well is to track what prescriptions have been filled and when. And usually when I order a refill through the app (rather than auto-refill) it works okay. Deliveries have not been consistent lately but I think that may be a delivery service issue not related to the app itself.
Good, not awesome
by Belcuore on 2020/05/26 17:57
I think the updated version is meant to take care of all the issues I had with the App. It gets very slow. It shows old coupons. Apart from the fact that sometimes it shows coupons that are not recognized at the stores. I like the prescription refill and shopping online with the app. I hate it when it shows an article as available and in the store is not. Update: App is even worse now! I don’t know what happened but it’s buggy as hell. It freezes while loading products, the Rx page doesn’t let me refill prescriptions accurately and the option to pay for them is not automatically offered as I have to now “look around” the site to apply for it again and again. I even get messages that Rx was received or that it was ready to later go to the pharmacy and be told that they have no record of it. In Puerto Rico some employees do not understand what 6 feet of physical distancing mean although they play a recording about it on their speakers every 10 minutes.
Terrible
by DSGR59 on 2021/03/10 18:24
I’ve used Walgreens every time my insurance comes to it senses and comes back to Walgreens and the app instead of improving it just gets worse and the text alert from the actual computer generated pharmacy app well, let’s just say every improvement is a step farther away from the truth. . You get a alert saying fill time, so you call, not time,then it’s time and they either ( the app not employees it frustrates them too!) text and alert you a million times,you go to pick up it’s not even been put in! No, this doesn’t happen every time but in this day and time when we’re all busy trying to keep up with all the computer upgrades ( lol) let’s just say I don’t know what dictionary the powers that be have but, upgrades means a whole different thing in my dictionary maybe I should let the app powers that be borrow MY dictionary. And this no way reflects on the staff I feel terrible for them doing a job when the app needs ALOT of tweaking but, just as if the chef burns your steak at the restaurant it’s the wait person who gets less tip and more mouth time from customer while chef hides in kitchen. Well, enough of my rant it’s just frustrating as all (you know what)happier day to all and to the app tweakers try again cause it ain’t workin😥
RX Status & Health
by MarcosMom on 2018/03/15 15:07
Why did Walgreens change the “RX Status & Health” feature of this app??? I can no longer look at my past refills or new prescriptions and how much I paid for them or they will cost me when I go to pick them up. All you can do is refill from this section now. Prior to their latest update you could do both look at prior scripts, refills, how much you paid for each, and the date you refilled them, etc. Now all you can see is the last date you refilled or got a prescription and submit a refill. I hate this! The app is basically useless to me now. I used the features they took away very often. Why did they change this??? I have secured my account so there is no reason for them to change this feature the way they did. I won’t be using this app except to use my card to get points....oh wait, I don’t know if that feature has been changed so I better not say it’s the same or will even still work the same. Why Walgreens, why??????
Pharmacy at Walgreens!!!
by allthesenicknamescantbetaken on 2019/11/23 20:21
I live In Yakima Washington and my pharmacy is Walgreens on 40th and Summitview. It’s horrible!! I am thinking of leaving and finding a new pharmacy. My mom and both have called numerous times and had to wait for almost 1/2 hour then they get on and say please hold, then we get hung up on. They tell you when your prescription will be done you go get it and I’ve had to wait four more hours!! Today they told me at 11 the meds will be done I went at 11:30 I finally got to the window she told me another 5 - 10 min. I told her I would get behind the line at the drive through after waiting for almost 1/2 hour I get to the window again and she tells me another hour!!! This happens every time. I know they get busy at times, I can understand this but different times of the day even in the evening this happens. I’ve also heard other people complain and did find a knew pharmacy. They need to have more people then the pharmacist and one worker working the counter and window. This is so unprofessional. I have never ever complained about a company but this pharmacy is really horrible I took the prescription in right at nine and now they say it won’t be ready until 2!!! But first it was at 11 yeah right!
App gives WRONG information!!!
by Svennie51 on 2017/08/18 22:10
At first I thought this app would be a convenient way of knowing when my prescriptions are ready for pick up. But today after I received BOTH a phone call and an e-mail telling me my prescription was ready for pickup, I made a special trip to pick it up. And of course it was not ready and could not be picked up for another day. The cherry on top was when the pharmacist told me that I happens all of the time. Really? Then what is the point of BOTH phone calls and e-mails to remind you if they have nothing to do with what is going on at the local pharmacy?? Why is it that the pharmacy has no idea what is being sent on the app? For me this app is a piece of junk and until there is someone at Walgreens who is willing to try to figure out why it isn't working and to be accountable for its lack of correct information, I won't be using it. I will be calling and taking up the pharmacists valuable time. Goodness knows they've wasted enough of mine.
Frustrating but can save you money WHEN it works
by gallifreygirl06 on 2019/09/06 20:44
This app can save money, and the convenience of the digital coupons is really nice! I have noticed though, that a lot of coupons other people seem to get $12 off $40, 30% off when you spend $30, etc never show up for me. Literally NEVER. I have also noticed that certain high value coupons like the fairly recent $8 off Crest, etc rarely show up even if they are available for others. I’ve tried looking through categories, every available coupon, as well as searching for specific key words. I know sometimes there are probably special coupons that just show up for random or even just selected customers. That is fine. It’s just frustrating when I shop at Walgreens so much, to have literally never seen a percent off or a $ off total purchase coupons even when I see that everyone else has them. Would be nice to see the coupons everyone else seems to get.
Please fix your photo section!
by AMT913 on 2018/07/29 23:11
I am never able to finish a photo order! The app crashes all the time. ALL. THE. TIME. This is SO frustrating to upload a 100 or more photos, take the time to go through each one to make sure nothing important is going to get cropped, then to change the quantities for some, and then have the app crash before I even finish with quantities and crop checking. Every time. Such a waste of my time. I am SO SICK of attempting. I have been a loyal Walgreens photo customer for years. Easily spending close to or maybe more than a $1000 a year on photos. I'm going to have to go elsewhere because I can NEVER get my order completed with this app. I used to upload my photo orders on mobile by just using the site (not the app), but the site got changed this year and now even that is a poor and frustrating photo experience. Please bring back the classic Walgreens mobile site/classic photo look for mobile. It was so easy and fast that way! This poor photo experience has greatly decreased my sales at Walgreens. I would have made at least 5 very large photo orders this summer but the app crashed at each attempt. Such a shame that I had to look into your competitors recently.
Alerts do not work most of the time!
by Slb9803 on 2020/02/13 03:42
I have push notifications, email and text alerts turned on. I have the latest version of the app. When the alerts decide they want to work you will receive multiple texts AND phone calls from the moment the prescription is ready until you pick it up! It’s so bad it’s almost harassing! Then one day alerts won’t work completely and I’ll just get an email. Just one. That’s it. And it will say my prescription is ready moments after I scan to refill. The pharmacy wasn’t even open yet. So I called (when they opened)and it wasn’t even in stock. Oh and that’s a whole different issue! Then there are times I won’t receive anything! No call, text, or email. Something else - it would be helpful when you do receive a call or text that it says which prescription is ready if you have more than one. I have learned to ask the name of the prescription when picking it up. They refilled the wrong one, not even sure how because I’ve never even filled or taken the medication, so I paid for the wrong medicine and had to go back and return it. They actually took it back. Walgreens is horrible but I stay because they’re all horrible!
Wow
by powercouple on 2018/05/06 10:31
I’m not going to write a negative review because actual film and customer service is something that died long ago. Walgreens is one of the only companies that still cares to locally develop your precious memories. I honestly wish I could sit next to every guest and teach them how to use these machines that they don’t know how to use they just want pictures of the grandkids. They might get lucky and find a helpful employee but usually not. I wish there was a place that I could teach everyone how to print pictures of their grandkids. As simple as it is to some of us, sometimes it is completely difficult for others to just print a photo they want on their wall. I recently lost my family so I completely understand. Don’t give up, print those photos, who knows maybe a friendly employee will help you. If I am behind you in line I swear I will help you print an entire album. Sometimes photographs are all we have to help us with our memories.
Not worth it.. 4.8 out of 5?? Sure didn’t look that way in the reviews?
by JonieSapp on 2019/07/21 16:39
Apps are supposed to make things easier! Not harder! Literally spent an hour just trying to get my acct verified just so I can just refill on the app. After that hour, they have on my acct,”NO SCRIPTS” so I try chatting, yet even more time, only to be told they can’t help me and I have to call another number.... no thanks. I’ll just continue to take the 3 mins to call! What a joke... they don’t even have MY store come up? This is so stupid. Says, “Scan and refill scripts in seconds!” Um no you can’t!!!!😂😂 Seems to me it’s the same generated answer to the same complaint over and over and over again. What’s the point of people calling and “sharing” their problem with you!? It’s been going on a long time so if your trying to help, why isn’t it fixed by now? Wish our Walgreens had stayed a rite aid. SO less problems... Do yourself a favor people, DO NOT USE THE PHOTO services!!!! Great sneaky job on offering codes then not giving them to your customers. You don’t even have my store, which I found out AFTER I gave you all my info, so I guess doing so was pointless anyway!!!! Please Toronto Ohio, get another pharmacy!!!!!!!!
Pill reminder getting better again
by Tiny Trish on 2017/09/18 16:24
I pretty much use this app for the medication reminders. After the update back in February completely wiped out all of the functionality, it has slowly become capable of things it once was. I like that I can once again edit times on my "missed" doses, when I have taken medications but forgot to tell the app I took them. And I am very grateful to be able to once again add 'as needed' and 'one-off' medications because that is what I need to track the most at this time. I can only take so much as needed medication in 24hours and OTC medication needs to be kept under a certain level as well. I like the fact that I could export and print my history if I wanted to bring it to my doctor, though I just tell him, it is a great tool for people like me who need to track how often they are having to take certain medications. Prior to the app I simply used my calendar which worked but was very difficult for retrieving the information later. Please keep moving in the right direction.
Saw me coming!
by Tired of the hypes on 2020/11/16 12:48
I have been going to this store for about 10 or more years. Everybody has been very nice. My primary contact has been with the pharmacy, for it seems that age, and disabilities require more meds! I am usually in a lot of pain. (Rheumatoid Arthritis and cervical spinal surgical syndrome. Which means the surgery did not work!)lol. My Dad was always joking with the people he encountered. I think it made him feel better. (He was a career cop). A dirty job. So I followed his lead. I was K9 USAF, and I love to joke around! The last time I went to the pharmacy, the young girl, a newby, had all of my meds lined up on the counter!! I was touched! I had been remembered and treated with extra kindness. Which happens every time I go there!! Pardon me for being verbose, but I am old and alone and kindness means everything to me. This store has some really good, knowledgeable people. It’s hard to be nice when you are clueless!! Lol. Ty for listening. It’s the store at Lackland. Overland. They All deserve an attaboy!! Deb Blancett
Great App for Rx Refills
by LilMsSix on 2017/10/21 23:34
I primarily use this app to refill my meds. I'm one of those people who would forget their own name if it wasn't said so many times every day. I forget dates times, I make a goldfish seem like the most attentive animal alive. That being said I need a constant reminder in bright flashing lights that says REFILL YOUR MEDS NOW, NOT TOMORROW BUT NOW! So with this app on my phone it is a constant reminder or an occasional one depending on your preferences plus when linked to your phone number, Wallgreens texts you reminder when your medication is ready to be picked up, and they'll keep reminding you unless you reply stop which I don't recommend so that you never end up saying at the end of the day " What was that one important thing that I had to do today but forgot to?!? " It's a no brained for those who are using their brains for many things at once do you don't have to worry about running out of "Momento" post it notes to adhere to every wall in your entire house!! Ahhh finally a little bit of a personal assistant!!
App requires new password every 10 minutes.
by Ratester01 on 2018/06/13 23:08
Update: Solved! An update at the beginning of the year made the app incompatible with the use of content blockers on iPhone. The error messages could be improved by asking you to add Walgreens to your content blocker’s white list. It remains the only app I have on my phone that needs content blocker permissions to function. It is, again, a usable and functional app. Account login function has been broken for three months iPhone X running iOS 11.3.1. When the app is inactive for 10 minutes the password becomes invalid and the account is automatically logged out. EVERY time I use the app I’m required to create a new password, only to have the app then welcome me to my “New Account”. There is no “keep me logged in” toggle available after you change your password. If there is a setting to resolve this, it’s not apparent. I’ve been patiently waiting for an update and it downloaded Friday—and resolved nothing. Please resolve this issue which literally makes the app unusable. I am rating this app 2 stars (changed to 1 Star after the app functionality actually degraded further) until this app-breaking flaw is resolved. It’s a useful app when it works. Edit: the dev has stated that this is a known issue and that they’re working on a fix. I’m looking forward to a useful app and changing my rating back to 5 stars. I appreciate getting a response.
Great for Refills, Terrible for Contacts
by dubbela on 2017/10/30 17:16
I mainly use this site to refill my prescriptions and it is so easy and convenient. Easier than calling, just scan and submit. I would give it 5 stars without hesitation for that alone. However, I also tried to use this site to buy contact lenses, since Walgreens purchased VisionDirect, but that was a pain. The ordering system is a little difficult to navigate if you have a different prescription for each eye. For the second prescription I had to go all the way back to the brand of contacts and then work out from there, instead of being able to pick the brand and then input the two different prescriptions. I also had trouble because I was trying to buy contacts for two different people and the site wouldn't let me do it. It kept trying to replace the first order instead of creating an additional order. Then, after all that trouble, they canceled my order without notifying me so I was left waiting for contacts that never came. I ended up using 1800contacts and that was much better.
Pharmacy feature is near worthless
by celinenme on 2021/03/07 16:14
I had all my prescriptions at CVS but moved them to Walgreens because I am visually impaired and don’t drive and Walgreens is easier to walk to. Ordering prescriptions in the app is painful. It doesn’t tell you when you’re eligible for a refill like the CVS app and site. Most of the time I end up having to call the store because there is some issue but it doesn’t tell me what. They’ve duplicated some prescriptions so unless you go look at the package it’s hard to know which one to order. The express pay feature is a joke I did it, got to the store, couldn’t find the express line because they don’t have one at the location, and the person at the counter didn’t ask if I had paid in the app as is touted to do. Their computer system is so bad she couldn’t tell in there I’d done it so I just had to pray I didn’t get double charged. With CVS their system does pick up on the prepay. Finally, the app makes it hard to figure out what rewards points you’re earning and how many you’ll earn for meds and other purchases. I’ve been a Walgreens customer for a couple decades when I was near a location but I’m rethinking it now.
Not working as well as it used to
by RJTay on 2019/05/19 16:24
I have been using this app for quite some time now. It used to be completely seamless, but now I have issues with every reorder of a standing prescription. Requesting the refills still seems to work just fine, but I actually have to call and talk to a person to verify that it is ready. I used to get notifications via text. Additionally, even their computerized answering system got the status of the prescription wrong. It said it was still in process and I had to get through to a person to actually verify that the prescription was ready. This is disappointing because I am one of those people that loves to take advantage of the easiest way to reorder, and it seems like such a waste of time to sit on hold, make them answer the phone, and then have them and look it up for me to get the correct information. I have no idea who to contact to figure out what went wrong.
Tapping the 5th star to give a 5 star rating!?
by Rondina71 on 2019/11/22 18:07
I have always had great and professional service from your pharmacy department. As I tried to give the pharmacy a 5 star rating, I tapped the first star and it submitted 1star? You should clearly state, by tapping the 5th star, I would give that 5 star rating they are well deserved of! So now, I have sent in a 1star rating, a 2 star, and FINALY, I tapped just the 5th star and it sent in at the rate I wanted to give in the first place! So please let it be known, that those first two rating’s are, INCORRECT! My pharmacy, was to have received my 5 star rating and not the first two, 1 and 2 rating’s. Let it be known, as to the first two rating’s, that were mistakenly submitted, and does Not reflect on their complete overall performance to their well deserved 5 star rating.. I do hope this message will be read and understood of my experience in your app to give a rating. See you soon my pharmacy!! Thank you.
Used to be great, now it’s just “eh”
by Noisybooger on 2021/04/04 01:03
The only aspect of the Walgreens app that I use is the pharmacy/prescription management area. For the last couple of years, I haven’t had any issues and there has been continual updates and improvements made. As a chronically ill person who takes a multitude of medications that are filled on a monthly basis, I have always appreciated the “Your Prescription Status” box. At a glance I was able to see what meds had been filled, if there was any delays due to my insurance, quickly see if any errors has been made by my doctor’s office with dosage or quantities, etc.. Sadly, in the last few months this information has stopped loading. The information box is still there, but it ALWAYS says “Sorry, your prescription status has failed to load” and has a “Retry” button. No matter how many times I push “Retry”, the information still doesn’t load. I keep hoping this issue will get fixed with an update... but as of yet there’s been no such luck. Walgreens, please help this sick girl out!
Reliable app
by vanessacla on 2019/01/05 07:02
I have never had this app crash on me or give me trouble with my orders. I use this to fill my prescriptions and upload photos for printing. It’s very helpful that for the prescriptions it tells me when one is due for a refill or is ready for pickup. Just the ability to fill prescriptions with the click of a button is worth everything instead of waiting on the phone to speak to someone like we used to have to do. I have to take several medications and am always at the doctor so this app keeps all my past and current meds in a list that I can reference back to. The photo uploading and ordering is super simple and there is usually the latest deal/savings info at the top when you go to the photo section. I have a baby so I print A LOT of photos! This app really makes my life easier and I don’t even think I use it to its full potential.
Unfriendly app!
by 3Qwerty70 on 2021/01/05 14:16
I see people rating the new app version based on their use of the photo part but this new version is not user friendly in regards to the other navigation functions. I always wonder do these app developers try these updates from the customers angle. Too many clicks to get to the order online screen, trying to find the digital coupons to attach, trying to find discount codes, the jumping from online order screen to the ad. Then the app crashes and I have get out and start over again....then try and remember how to get back to where I left off before the crash! It’s becoming not worth the hassle. Then I start to use their online ordering just to find out that they don’t /won’t ship a lot of the items. And if you want to ship your order you better make sure your order is $35 or more to avoid the shipping fee!!! (Yet, a lot of things don’t ship)!!! With 2 Walgreens in my neighborhood I’ll just go into the store as I’ve always done and avoid the app and it’s online ordering or, just go to CVS, which is just across the street from Walgreens!
Photo
by 1ashleyt on 2020/12/21 05:37
I use this app mainly for photos. Some of the time, works great. Uploading photos though has got to be thee most frustrating task through this app. When I have an album of 100, I want to be able to just go in and quickly and smoothly upload these without waiting by my phone for 45 mins so it doesn’t time out while uploading, only to find 15 photos uploaded after you’ve finally given up. Having to go back in your albums and try to figure out which 15 of those 100 pictures that was.... So annoying. I give up. I would like to also see a way to delete albums. With the trouble of uploading I often try to start over with a new album in another attempt to successfully upload without having to figure out which ones uploaded out of my album and didn’t. So, with multiple attempts, I end up with multiple albums. This has been an ongoing issue for quite a while, that I would think would be important to fixing as it really affects the experience with this app.
A Good App Overall
by Kent 66 on 2020/09/26 17:38
Overall this is a very useful application. It generally works very well and has lots of helpful features. I have encountered only one apparent bug which could be significant if someone takes many medications. When I try to select that I have taken my morning or evening medications immediately after I select the option to confirm that they have been taken, the app kicks me entirely out of the app. When I go back to the same option, the selection has not been saved. I reported this behavior once before after I upgraded my iPhone IOS to version 14.0. I hoped that the app upgrade that was issued today would correct the problem but no such luck. If I didn’t need the medication tracking option it would still be a productive app but that flaw is proving to be inconvenient for me since I like to keep a record of medication administration. It could create significant problems for someone who takes many meds and has difficulties remembering if one or more med had been taken.
Review
by Morgan 331 on 2018/03/04 04:34
When I visit the Wallgreens pharmacy located at Covell and Kelly, I typically leave extremely frustrated. The take way too long. On my last visit, I was in the drive through for 30 minutes to pick up my prescription. They open another lane, which was helpful but then they didn’t help on a first come first serve basis. There were cars who were in the original open lane that had been waiting and they immediately started serving the both lanes. They also held my prescription until they finish what they started with the other lane and my prescription was ready to send out to me. There are times i go to the pharmacy and there’s no pharmacist on duty. May be my mistake with wrong pharmacy hours. Also, I live approximately 1.5 miles away. I have gone to the pharmacy to pick up my prescription because I received notification saying it would be ready or it was ready and when I get there, they tell me it’s not ready. When I ask when will it be ready. They tell me 20 to 30 minutes. I leave to go home and by the time I reach my sub division, I am receiving notification saying my prescription is ready.
Notifications
by Minatur on 2021/01/01 22:18
Unable to change notifications in any way. I am getting them on iPhone, iPad, emails; on computer as well as phone calls. So on 4 devices. The electronic devises I can delete when they come in, but the phone calls are very very annoying. When I don’t answer I get a 40 sec + message on my voice mail. When I get my auto refills at the same time that means NINE phone calls!!!!! Please fix this soon. My store says it is a system problem. Their system is having “problems” all the time now. They have been switching from Rite Aid for over a year now. When there are three people in line it can take up to ONE HOUR to pick up a scrip. I would go to the other two pharmacies we have in our small town, but one is Walmart (will NOT go there!!!!) and my insurance won’t cover meds at the family owned pharmacy. We are a small county, BUT this should not be going on. IT MAKES THE POOR PHARMACISTS LOOK LIKE IMBECILES!!!!!!! This anger is not COVID related. The inefficiencies at this store have been going on since it changed to Walgreens. Please fix the app so we can help the poor people who work in the pharmacy.
Rating Trends
1057,1337,1226,1305,1321,1382,1658,1582,1418,1263,1156,1098,1142,1445,1625,1189,1051,1187,1130,1198,1384,0,3395,1334,1313,1283,1296,1312,1250,1159,1395,1614,1539,1844,2852,3075,1445,1040,955,863,1020,1207,1222,1189,1096,1036,1107,1122,1329,1398,1425,1644,1432,1259,1121,1115,1247,1102,915,1141,1107,990,1144,1168,1182,1447,1430,1224,1224,1321,1402,1363,1158,1115,1139,1173,1058,916,1033,1136,1065,1107,1107,1145,1189,1527,1375,1153,1049,1014
All Versions
5.0
3,216,660 total
 5
2,826,904
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267,136
 3
65,467
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20,187
 1
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Current Version (34.0)
5.0
3,128,116 total
 5
2,763,202
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255,283
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61,523
 2
17,427
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30,681
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App name
Walgreens
Description
It's your Walgreens - shop and manage your prescriptions. Prescriptions • Refill in a snap by scanning your barcode • Track order status for you and your family • Stay on track with pill reminders to help you manage medications day-to-day** • Get FREE prescription and general health advice 24/7 from a pharmacy expert in a live chat Walgreens Find Care® Find the right care, right when you need it. Connect with doctors and healthcare providers from your phone or in person.*** Shop & Savings • Shop for all your essentials and get your Pickup order in as little as 30 minutes**** • Earn Walgreens Cash rewards as a myWalgreens member and clip personalized, exclusive deals just for you***** • Easily clip coupons and save even more with our Weekly Ad • Scan products in-store to clip coupons and save at checkout • Find your nearest store, and view store and pharmacy hours Photo • FREE Same Day Pickup for faster photos—print from your phone or tablet • Personalize your Photo Cards and Gifts, and create custom Wall Décor for your home Earn Walgreens Cash rewards when you set and meet myWalgreens health goals. Automatically track your progress by allowing Walgreens to sync with the Apple Health app. iOS Permissions: How the app uses device permissions • Location: Find nearby stores and enable in-store savings • Photos: Access pictures you’ve taken that you want to print or share • Camera: Take photos and use features that require scanning • Microphone: Speak to a healthcare provider over the phone or video, or to search for products and coupons using your voice The Walgreens App is free to download, but specified rates from your wireless provider and other fees as noted in your Walgreens account agreement(s) still apply. * Walgreens is following CDC guidelines to provide safe access to COVID-19 vaccines. Vaccines will be subject to availability. State-, age- and health- related restrictions may apply. ** Pill Reminder only available on phone *** Walgreens Find Care® health service options available in select states **** For Walgreens store locations that are not open 24 hours, orders must be placed at least 1 hour prior to store closing in order to be eligible, otherwise order will be ready following business day. Customer will be notified via email when order is ready for pickup, and will be provided instructions for a drive up experience that complies with social distancing guidelines. Orders are not guaranteed to be ready within the 30 minute time window, and may be subject to change or substitution depending on product availability at time order placed. Orders with age restricted items may only be picked up in-store. Prescription orders not eligible but may be ordered through Walgreens Express. To find the location and hours of a Walgreens store near you, visit Walgreens.com/FindAStore or use the Find a store feature in app. ***** Must be a myWalgreens™ member. Walgreens Cash rewards are not legal tender. No cash back. Walgreens Cash rewards good on future purchases. Rewards cannot be earned on photo orders not picked up in store, alcohol, dairy, tobacco, gift cards, sales tax and shipping, or items or services sold by third-party partners. Rewards on prescriptions and other pharmacy items and services cannot be earned in AR, NJ or NY. Only prescriptions picked up in store are eligible to earn rewards. Other exclusions apply. Complete details at myWalgreens.com.
Store 09491
by i lve Lumosity on 2021/04/10 04:34
Angel and Priscilla were very helpful in the photo Dept. tonight. Chris and Monique and Angel are wonderful. Fabian and Chris and Garo and Angel are very helpful and friendly
Data mining scam
by NFTS on 2021/04/10 03:56
1. Appointments available, but first you have to register 2. And answer a bunch of questions 3. No appointments available 4. Check again 50x 5. Appointments available 6. Schedule appointment 7. Sorry, no appointments available 8. Check again 500x 9. Appointments available 10. Schedule appointment 11. Sorry, we can’t schedule your second appointment at that location, to fix this you need to reschedule your first appointment. Repeat 5000x for every location date and time. This app is hot garbage and this vaccine rollout is an appalling embarrassment.
Wal
by fg CD F tdy on 2021/04/10 03:28
Best app everrrrrr😀😀
Pictures !
by anchoveta25 on 2021/04/09 22:24
Great costumer services ! I’m very happy !!
Walgreens
by thefarmtableon62 on 2021/04/09 21:44
So easy to use Walgreens App!!!
Worst app ever
by decirved on 2021/04/09 19:54
Never has accurate prescription information. Refill reminders for the pharmacy are always wrong in dates and even the actual medication you are prescribed. The dates on prescription history and refills are also incorrect. The app is useless if you need accuracy.
Buggy app
by MaraLillian on 2021/04/09 19:45
The app is super buggy and frustrating. Search feature sometimes doesn’t work right. Placed an order using coupons then the coupons don’t show in email saying order is ready. After having to make 3 phone calls, I was told they have to adjust it when I pick up order. I’d love to place more orders for pick up in the future but after this experience, not sure I will.
Always ready
by prpearcern on 2021/04/09 19:05
Such a convenient, fast way to have prints done!
COVID app problems
by Buckleybets on 2021/04/09 18:11
Hello currently experiencing problems with the Covid app want to once you arrive at the race ethnicity side it done just turns to red and says try again. Sorry to give you a one. I know you are busy
User Interface Needs Work
by Wikdroses3 on 2021/04/09 17:12
It should be obvious how to quickly get to immunization record. Link for downloading history leads to home page landing page.
Photo Upload Frustrating
by I_just_want_the_news on 2021/04/09 17:03
I order 4x6 phots for my kid’s birthdays every year. This app is so frustrating. While uploading, it crashes. While choosing photos to upload, it crashes. While checking out, it crashes. I have had to restart the process no less than 15 times every time. My options for same day prints are limited to Walgreens in my area. It takes me 2-5 hours to get the photos uploaded and ordered every time. It typically 30 minutes for my store to have them printed and ready for pickup.
Great service!!
by new customer upset on 2021/04/09 14:25
I love their quick turnaround time for photos & great promo codes!
Used to be great but is an awful buggy mess now
by EricaMarlene on 2021/04/09 14:20
This app used to be great. I used it to refill and keep track of my prescriptions and it generally got the job done, easy peasy... but the last month it has been so buggy I can’t even ATTEMPT to fill prescriptions from it anymore. I’ll click “refill” on one and it will reload saying “cool, we are working on this other prescription you didn’t even ask us to refill”. The REALLY fun part is that if you restart the app... it will tell you a completely different prescription is in the process of being filled each time. In the end, zero prescriptions get filled. It’s even worse if you try to order two prescriptions 😤😤😤
Frustrated
by My honey! on 2021/04/09 12:33
I tried several times to crop and select pictures for my husbands funeral and it would delete them or the app would close. I was so frustrated. Wish the app would save the pictures automatically as you go!
photo care
by lltrachsel on 2021/04/09 10:20
good online service
App
by nettie1365 on 2021/04/09 10:04
This app makes everything so easy. I love how I can Oder my photos with such an easy process.
Horrible App
by Roxiegapeach on 2021/04/09 04:52
Oh my gosh, what a terrible app. Couldn’t save my phone number (only allowed 6 digits)! Never saw a cart to check out. I’m switching over to CVS for photo prints. UGH!!!
Photo App
by AngCCCCC on 2021/04/09 04:43
This app is terrible! Constantly freezes, shuts down and you have to start over. I printed 2 orders this week and one batch is terribly printed. I’ve spent a lot of money in your photo department over the past 25 years and I’ve become very displeased with your product.
Amazing
by sparklestash on 2021/04/09 02:19
Fast
Photos printed
by tiznow2 on 2021/04/09 01:03
What a hassle it was! The website was not User-friendly and it kept shutting down. I lost my order several times and it assured me that it was saved. It took a lot of time to go through and user-friendly and it kept shutting down. I lost my order several times and it assured me that it was saved. It took a lot of time to go through 4000 photos. I was frustrated and hope the next time is better.
Worst app.
by Terri.GoP on 2021/04/09 00:19
Each time I want to use this app for a photo project (even just printing photos) it takes DAYS! Not kidding. It doesn’t matter if I’m using WiFi or 4G if the screen isn’t on the app for the whole uploading process it will send me back to step one. Not worth using if you plan to print more than 5/6 photos at a time.
Thank you so much!
by gyhyguguhig hg ending hhfu on 2021/04/08 23:23
Very simple app !!!!!!!!!!!
NOT WORKING
by Reneeland on 2021/04/08 20:54
UPDATE: my old iPhone is no longer able to work this app so thanks a lot Walgreens! Just another way to lose a customer! My phone only goes to 12.5.4 iOS great app...very useful! I originally submitted an order that needed changed and since I couldn’t figure out how to cancel through the app I ended up calling the store instead. The associate cancelled that order then I resubmitted a new one through my app.
Hard to use coupons
by Nennybo on 2021/04/08 20:04
I find it very hard to use the coupons on the app. Also, if the description is too long, there is no way to see the entire coupon. Even the clerk at my store said she found it hard to use.
No bar code for member number!
by jokrina on 2021/04/08 19:33
Come on Walgreens, get in the game with your app! Copy your competition CVS. Their app puts yours to shame. Do I really want to touch your dirty keypad to input my telephone number every time?!? Your clerks should be scanning a barcode in your weak app that doesn’t have one! You guys want to remain competitive with Amazon?! You are dreaming!!!
I cant believe they released this garbage. Should be fired! Don’t waste tour time
by Smurf lover forever on 2021/04/08 14:44
Totally confusing, not user friendly. Its all about them wanting your credit card information and selling product, not customer satisfaction.
Problems... always
by Nana's Girl on 2021/04/08 14:34
I’ve had the app for about 4 years now. But the problem is, I can’t get my Prescription history to download. I am using N iPhine Xs Max and everything else is fantastic. If it is my phone, then you need to get the app updated. When I go to fill a RX, it never does anything!! It won’t load my prescriptions, or my History. I did get my RX filled one time in four years, by scanning the bar code of my bottle. But that is almost never available when I need to refill. So, in an effort to keep the app, please fix it so it’s usable, if not I’ll just delete it and move on somewhere else. Basically the app does nothing for me! Jan Ward
Photo
by Doctorswife on 2021/04/08 14:06
Photos are super easy to upload! Seamless process to order!!
Coupon code
by czar5225 on 2021/04/08 13:56
I could not apply coupon code SpringFun to my order
Covid-19 scheduling issues
by おらヴァンー (^。^) on 2021/04/08 07:48
Please developer look into this. The website and app shows available time slots but once you go to book it, it completely bounce you back to a page that says “no vaccine for this location and to try again”.
I just want the vaccine
by Tido Peae on 2021/04/08 05:46
I don't care about your membership, I just want to manage my vaccine schedule. Stop showing it instead of the vaccine area.
Coupons don’t load! FIX THE BUGS! CALLING CUSTOMER SEVICE TAKES HOURS ON HOLD!!!!
by Queensnyc43218 on 2021/04/08 04:51
Fix this!!!
Photos
by julecarr on 2021/04/08 02:56
Love the photo app, it’s so easy to use even for me!
Easy way to print photos
by ND Snowbird on 2021/04/08 01:53
I love how I can order photos from the Walgreens app on my phone, and I get a text when they are ready. So quick & easy! The workers in the photo department are always nice & friendly too!
Photo
by tandethompson on 2021/04/08 00:52
Difficult to get back to projects from Walgreens home page.
Uploading photos not fun
by manda1022222 on 2021/04/07 22:56
I selected over 50 photos twice to send to print and it crashed. Very frustrating!
Rx issues
by Vgwhit1031 on 2021/04/07 21:04
For 2 weeks now it’s not showing my current rx prescriptions. Just the ones I just had filled. It keeps showing they are in progress even though they have been filled . Not to mention I get a phone call every time and a text saying it’s ready. So I’m getting at least 10 text and 3 phone calls each month when I refill them. Very annoying!!!!!!
One of the most unstable and inconsistent apps I’ve used in recent memory.
by Frank Demarko on 2021/04/07 18:36
I do business with Walgreens on an almost weekly basis. The fact that I’m not able to use your app on my iPad, which is my primary means of requesting refills, contacting the pharmacy, and accessing important patient health information is a bit ridiculous. Not something that I would expect from such a well-established company. Moreover, it seems to be difficult to report these problems to you, which I’d be happy to do (providing screenshots, logs, etc.). Since writing a negative review seems to be my only means of reaching out, I hope that somebody on your development team reads this and is interested in fixing some of the compatibility and instability issues that I seem to experienced on a regular basis. I am a software quality assurance professional, and I would be happy to help you understand the issues that I’m experiencing. All the best, A very frustrated customer.
App to print pictures
by Ajay US Bank on 2021/04/07 17:44
Terrible! Could not pick an album to print, with everyone in the store trying to help me. Wasted 2 hours Worst app I have used
Long Waits
by yellorowz on 2021/04/07 17:10
The pharmacy dept leaves much to be desired. Excessive wait times, phone response is non existent. I understand things happen sometimes that may effect overall performance but this pharmacy has this issue far more than is usual. I consider myself a patient person and I don’t like to complain but it has now gone beyond what I would consider understandable and acceptable. This store is very convenient for us, but I believe time has come to consider a move to another provider. I’m canvassing friends for suggestions and will decide soon.
Photo Department Customer Service Amazing
by Downtown Julie b on 2021/04/07 13:31
I’ve been using my greens pharmacy for years and always had good service. I also have used the photo department and love how easy it is to use. This time I accidentally ordered framed pictures from the wrong address so my photos came in and were in Florida. The customer service person was so nice and helpful and worked it out to get them to the store I needed. Thank you Walgreens! Well done
Online ordering
by Sam703 on 2021/04/07 06:08
For the past month and half I'm not able to purchases online you need to upgrade your app . I called the number that was provided and they told me they would look into it . NOT FIXED YET !!! Will appreciate if you look into the matter . It's not just me .. thank you for your time .
Hate the new app/website
by Crztini on 2021/04/07 05:09
First off, I love Walgreens - they always have great deals. But the app and website are SOOO buggy lately. On the app I can’t view prices on items after I click on them, it says “price unavailable” so I have to view it either on the search page or in the cart. Once I put something in my cart, I can’t remove it! I’ve been trying to make a purchase for a few days now but I can’t get rid of the items I don’t want. So I figured the website would be a workaround...NOPE! Same problems there too. Roll back the last few updates please! Otherwise I’m going to Target’s app :(
Poor Photo Upload
by Lexe Lu on 2021/04/07 02:14
I use to love ordering pictures from Walgreens but now I don’t and the app gives me nightmares.
Do over
by mowat22 on 2021/04/07 00:37
Love this app with the exception of every time you make an edit or go back to check something out you have to start the whole submit process over. I was not able to enter a coupon after I had made my selections. Pictures are always the best that’s why I keep coming back.
Used for Covid appt.
by Xazilizax on 2021/04/06 20:41
Installed the app to schedule my Covid vaccine. The process was easy and worked well. However, I am trying to reschedule my 2nd dose because Walgreens gave me a date that's 4 weeks after dose 1 and now it won't allow me to reschedule. When asked if I had my second dose, it won't allow me to tap on Yes, so I can't move on. Grr!
Worthless app
by Tbfiii on 2021/04/06 19:07
Went through all the effort to download and set up account on app only to find out the local Walgreens got none of it and after calling the pharmacy was assured prescriptions would be ready but still don’t have them hours after promised time.
Needs a upgrade
by ButtaB1 on 2021/04/06 18:53
It’s not user friendly and it needs work
Not getting emails about prescription status!
by mv697 on 2021/04/06 18:41
I use to get emails when my prescriptions were ready or delayed etc.. Now I don’t receive any emails about the status of my prescriptions. I know other people who are having the same problem. I emailed Walgreens but that was absolutely useless! Please fix this ASAP!
App
by Wilmy🌸 on 2021/04/06 18:24
Love it 😍
Needs improvements
by charmednana on 2021/04/06 16:50
New app needs improvements it’s hard to find my card for cashier to scan she couldn’t even find it, you need to step up your game and offer more discounts CVS has you beat
Walgreens app
by burger brown on 2021/04/06 14:52
It freezes often and sometimes doesn’t submit order
Too many bugs
by usaappreviewer on 2021/04/06 12:36
Any time I go to refill my prescriptions on my iPad, I’m unable to adjust the pickup date because it doesn’t show up. There’s only a tiny window that opens up and only the cancel button shows. The full date and time do not appear. This app ask too many times to verify my identity, sign in using either text code or my security question. Every single time I use this app, it’s too much. You would think because I have my Touch ID on my iPad or on my phone my Face ID would bypass this screen. It’s just me using my devices no one else. Just let me use this app simply.
Prescriptions
by Juanita 😊 on 2021/04/06 10:47
Everything was working fine with this app I use it to help my dad with his prescriptions but out of the nowhere It won’t load his prescriptions I tried everything and nothing!
Walgreens is not reliable
by Fordaddy on 2021/04/06 05:49
I have used both mail order and local pickup. The app and local store and not reliable. Some times I have waited two weeks or more on diabetic medication only to find out There is a conflict with the app or doctor. I have to call and harass them to get medicine filled because if it doesn’t just fall in their laps, it doesn’t get done.
Glitchy
by Br00klyn88 on 2021/04/06 05:19
Can’t add more than 1 item to cart. Every time I try to add an item, it says there’s an error. If I remove the item currently in my cart, then I can add a new item. But if I want to buy both things, for some reason it won’t let me have both... making it really hard to give you my money!!
Downloading pictures
by jeff. f on 2021/04/06 04:30
Walgreens pictures prints is one of the easiest in the industry.
Uploading photos
by Thats Sum B.S..... on 2021/04/06 03:37
Uploading the photos are do slow and once your phone go dark you have to start over🤦🏾‍♀️😩😡
Horrible!
by ittybitty121 on 2021/04/06 01:59
It took me 1.5 hours to add 6 items to my cart because the updated app kept making me log in over and over and over again. Pain in my ***! THEN, I go to check out and....... “sorry, an error has occurred, please try again later.” Also, wouldn’t let me search for items. Didn’t show in my savings at checkout the $9+ in “rewards” that I’d accumulated. If it isn’t broken, don’t fix it. This frustration might actually be enough to keep me from coming back. Used to love ya..... ****UPDATE.....I’ve been trying for 4 days to to place my online order. I can’t remove items from the cart and navigating is all over the place. I can’t “attempt “ to place my order again when I need to remove items from my cart and it refuses to let me. I got fed up. I’m housebound and depended on you for years to get items delivered to me. I just finished placing the majority of my order with a competitor. I prefer your items as they are packed nicely and are clean..... but your new app update pushed me to a point. I NEED items and your app wouldn’t allow me to purchase them. You lost my order. I’ll try one more time in a week for a few other items. If you don’t have your app fixed, I’m done with it. Who needs this kind of stress? I’m not going to jump through hoops and spend 4 days trying to get YOU to take MY money.
App gives inaccurate information
by Matz4444444444 on 2021/04/06 00:33
App will show that prescription is placed and that it is ready and when I go to pick up prescription, staff say app is wrong . Sometimes it says there is a chilling issue and staff says they aren’t sure why app says that. My pharmacy has advised not to use app and that most customers should call in refills . App seems to be a work in progress. So much for staying ahead with technology in the age of Covid .
Photos
by Wisechips51 on 2021/04/05 22:09
Excellent
Photo review
by grateful 81 year old on 2021/04/05 21:14
The employees at Walgreens go above and beyond to assure that you are getting the best possible assistance that the customer requires to get what they are hoping for when ordering photos!
App keeps crashing
by Mel--Belle on 2021/04/05 19:12
I’ve used this app before & it was great, but today I am trying to order photo prints from my phone & the app keeps crashing. Very annoying.
Problem With App Not Connecting
by DebbyHM on 2021/04/05 19:11
I am frequently having a problem with the app not connecting to the internet, even though I have a strong connection. It gives me an error message saying to try again when I’m connected to the internet. It resolves if I reinstall, but there is no indication that I need to update the app. I rely on this app, because it is so robust, so this is particularly frustrating.
Great Customer Service,
by 4DollT on 2021/04/05 18:32
I went into Walgreens at the corner of Shelby Dr. and Elvis Presley, on April 5 20:21, to get a copy of a picture to find out the kiosk was down. The attendance, Ms. Jennifer Bank, told me how to get the picture by going to Walgreens.com and send it to the store. She was very knowledgeable, helpful and patient. She gets my vote for employees of the year. She is an asset to the company. I truly love great customer service. Mary Harris 662 710 5194
Amazing
by 02Guera on 2021/04/05 07:03
Good service 🙌🏻
Walgreens Photo App
by lydiaprobe on 2021/04/05 05:11
Love this! Send pics remotely, crop them, use online discount coupon codes, and then receive notification when they are ready to be picked up! Win-win-win!!!
The mobile app is horrible
by WFNE2009 on 2021/04/05 04:22
The online ordering never works and always glitched
Candy
by premisgre on 2021/04/05 04:02
Was expired since 12/2020 Nastiness I mean really you need to have ur inventory checked by people who care
Photo barely works
by Gjdisnenisn on 2021/04/05 00:07
I don’t usually use the app for anything besides photo orders. The last few weeks I have not been able to place an order at all- it shuts down as soon as you’re done selecting all your photos. I even updated the app, and it still did it. It’s extremely annoying having to go back and re-submit everything multiple times. Now I have to go to the store to upload my photos and then go home, and then go pick it up.
Worst Customer Service!
by RealFMF on 2021/04/04 20:10
I have a problem with the app, I’ve called many times and they didn’t fix it. I can’t use the app...
Avoid this app at all cost
by AZ_Doc on 2021/04/04 19:01
Apps are getting more intrusive all the time. Not only are there privacy ratings terrible but my fathers app logged him out and in trying to Log back in it was requiring two factor authentication not approved by my dad so we deleted the app on the entire families phones and told our friends. Look at the privacy information and realize they dictate policy not you like not letting you log in. Delete this app asap if you agree the customer should dictate control. Thanks
Simple NOT
by simple NOT on 2021/04/04 18:55
Can’t figure out how do to more that one at a time
Worst example of app update
by GiGiJuno on 2021/04/04 17:20
Extremely unfriendly app to use. Wish there was a CVS near where we are.
Could you please stop cross-website tracking?
by KyokoA on 2021/04/04 16:35
It will increase security risks.
Easy from my heart to my hand
by missing my chromecast on 2021/04/04 16:27
So easy to transfer my grandkids photos from an email . In no time they go from my heart into my hand. I love this app!
Buggy — unable to add rewards to Apple wallet
by Mac_User_01 on 2021/04/04 07:49
The new version of the Walgreens app has a bug that breaks the ability to add Walgreens rewards to Apple wallet. This results in a poor and cumbersome user experience. Please fix this major bug!
Used to be great, now it’s just “eh”
by Noisybooger on 2021/04/04 01:03
The only aspect of the Walgreens app that I use is the pharmacy/prescription management area. For the last couple of years, I haven’t had any issues and there has been continual updates and improvements made. As a chronically ill person who takes a multitude of medications that are filled on a monthly basis, I have always appreciated the “Your Prescription Status” box. At a glance I was able to see what meds had been filled, if there was any delays due to my insurance, quickly see if any errors has been made by my doctor’s office with dosage or quantities, etc.. Sadly, in the last few months this information has stopped loading. The information box is still there, but it ALWAYS says “Sorry, your prescription status has failed to load” and has a “Retry” button. No matter how many times I push “Retry”, the information still doesn’t load. I keep hoping this issue will get fixed with an update... but as of yet there’s been no such luck. Walgreens, please help this sick girl out!
COVID appointment schedule
by Temperedfate on 2021/04/03 23:35
Everytime I get through to schedule an appointment, it only lets me go to the ethnicity page then tells me there’s a problem with the page. Everytime I do it!
Wallet integration fail
by ABerrrd on 2021/04/03 20:53
Your app now completely lacks the button to link your new MyWalgreens pass to your Apple wallet. Seemingly forcing you to put a card on file with them in order to not have to touch the payment terminal. Inconvenience. Please add this so I don’t have to go somewhere else
Horrible app
by paintdrops on 2021/04/03 19:35
This app is worthless. It tells me things that are in stock at my store can’t be added to the cart after one item is in my cart. I can’t check out. All of these saying “error try again later”. It keeps asking for my credit card. Walgreens has a long ways to go on this app for it to be worthwhile.
$.24 over 75 photos, ordered 150 photos, showing $.35 @you should fix the system
by hskeneooo on 2021/04/03 19:32
Wrong $$ after adding all the photos and I just Have to order now since I already spend a whole hour to pick out the photos
Photo dept issues
by Mrfox0246 on 2021/04/03 19:17
Very difficult and disappointed the process in getting photos printed from my iPhone
Customer
by CustomerXOXO on 2021/04/03 19:08
The staff at this Walgreens is always very helpful.
Wow, So Easy!!
by Jim in the Valley on 2021/04/03 18:01
Downloaded the app and requested photo prints from those stored on my phone. Vincent helped me understand the steps and printed my photos, all in less than 5 minutes!!!!
Long way to go!!!
by goalball on 2021/04/03 16:56
This app has a LONG way to go. First, to the corporate office, people who have received their first Covid shot already should not have to go through the scheduling hassle to get the second. It's like making us get back in line a second time. Only Walgreens makes their customers do this. Since we are talking about the vaccine, despite having an account & my address, this app consistently insist on scheduling a vaccine in a different zip code. This is ridiculous!!! Next, despite linking to my pharmacy info, the app always asks if I had my first vaccine shot & ask me for the date. This is like the Social Security ask me for my birthday when it is already in the system. If I knew I was going to have all these issues with scheduling the vaccine, I would have gone somewhere else!!!
Easy to Use
by powrfwd on 2021/04/03 15:52
First time using the app, easy intuitive, minimal steps to complete usage.
Walgreens app is great!
by l bra on 2021/04/03 15:20
Quick and easy prescription refills!
Was good but kinda stopped being good.
by Elephant under the Carpet on 2021/04/03 03:55
The app worked great for a year or so but suddenly I get an error “Sorry, your prescription status fails to load” Help!
Very inconsistent experience
by Frak357 on 2021/04/03 01:44
Used to manage Rx but I always have refilling issues. Constantly getting issues, lost requests or even double runs. Dr. updates the fill allowance and all setting are reset. Also get errors making appointments but it works using the website. Horrible experience.
Superior service
by maddellena on 2021/04/03 01:14
Walgreens does a wonderful job. I hope they do not crop these photos. Thank you for your service.
Very Easy To Use
by T Lee T on 2021/04/02 23:47
I am very impressed with the ease of the app.
nurse tete
by nurse tete on 2021/04/02 23:41
very friendly staff
Several attempts
by h1w32 on 2021/04/02 21:18
I had to try 5 times to get this order to process.
Code
by Alicewtt on 2021/04/02 18:27
I could not use my code
Terrible for COVID appointment
by chip 67 d on 2021/04/02 15:57
Why they make the appointment for vaccine so difficult on iPad is weird. Better on iPhone app. But this experience is awful. Forcing me to sign up for rewards when I’m just tying to find a vaccine location is lame.
Formidable
by jlrussia on 2021/04/02 14:14
Esta aplicación ayuda mucho, es como mi asistente personal. Sin el costo
Walgreens
by sienna crates on 2021/04/02 14:05
Their service is amazing they they can get you your pictures or anything else would help you find anything in the past 10 seconds even if you press need help somebody’s not going to be there even know that they are short staffed during Covid they are amazing the one by Troy Pike not anywhere else they have always been slow but your bike has always been a fast and easier
Horrible App
by Laurelreb on 2021/04/02 13:14
Horrible app. I had to switch from CVS because of insurance. The app doesn’t give the number of refills left, prescriptions end up”In Process” forever. Pathetic app considering the importance of necessary medications.
Lockhart Pharmacy
by shelleykelly on 2018/05/08 07:25
I use Walgreens pharmacy to fill EVERY script we use! I must say that adds up to over 10 prescriptions per month ,if not 15. My family has used every other pharmacy in Lockhart and until we started using Walgreens, picking up a script was a DREADED errand! Long wait times....even longer pick up lines. It seemed no matter how many times I updated our information something was wrong. It has been nice NOT having these issues with Walgreens. Our prescriptions are always ready in a reasonable amount of time. We are individually notified when to pick up or if there is an issue that may need to be addressed. We have gotten to know the entire staff and are greeted personally upon arrival. The pharmacists are very thorough in making sure there are no possible drug interactions. My husband has several serious medical issues and medication changes occur often! We all feel at ease with Dan & Brenda in charge! The entire staff is knowledgeable and I just can not say enough good things about each one. We were even taken care of while OUT OF STATE. So kudos to you all at the pharmacy in lockhart. The Kelly Family thanks you
You're going to hate this app with a passion!
by Imsscott on 2021/03/30 15:42
If you try to use this app to schedule a covid-19 vaccination you're in for a world of hurt. You're going to have to spend hours each day typing city names, county names, zip codes and if you are extremely lucky to tap at the right time, you'll get a green "Vaccines Available!", and then you fill out a form and at the moment you think you've hit pay dirt, you get stopped cold, and they tell you to try again, so you keep hitting the button, and keep getting rejected, until you get tired, and your session times out and you have to go back to very beginning and start the process all over again. At some point Walgreens' server can't handle millions of people doing the same thing you are doing and you can't even connect. The problem is that their system doesn't remember that they told you that appointments are available and don't reserve one for you. You're actually racing against thousands of other people to the finish line for a few open spots. It's like an airline telling you that seats are available on a particular flight and not booking you at that moment, but rather telling you to hurry on over and when you get there, they tell you there's no seats and you should try again some time. What their system doesn't have is conversational transactions. It doesn't use enqueues to prevent separate transactions from accessing the same data at the same time. That's fine for filling prescriptions, but awful for making reservations.
So buggy to the point that it’s almost useless
by Tommeh! on 2021/03/15 18:26
This app is the worst. It used to be great, but all of the changes they’ve made over the past 6 or so months have made it so buggy that it’s barely useable. For the past several months, I’ve been unable to use Walgreens Express to order my prescriptions for delivery- despite the fact that the prescriptions are fully eligible. I have to instead call the store to have them do it manually. I’m completely unable to do it on both the app and on the website from my laptop or phone. It’s hit or miss if the app even properly loads my medication status. It doesn’t always submit refill requests for me. Now, most recently, I can’t even get the app to sign me in! It’s just been saying “service unavailable” for the better part of a week. How am I supposed to use this to manage my medication when it’s so horrendously unreliable. If you’re going to overhaul an app that people rely on for medical reasons, you need to have better testing in place to make sure that it’s stable. Update: It’s been broken for months. I still can’t use the app for basic things. I’ve decided to delete the app and just stick to calling the store instead. It takes way longer and is infinitely less convenient because Walgreens’ phone systems are awful too, but at least the people who work at my pharmacy know what they’re doing and are used to hearing customers say that the app and website don’t work anymore, so they’re happy to accommodate.
Photo is a hassle
by CocoBark on 2020/11/05 00:56
I wanted to make a card stock photo card for my friends birthday. After uploading the pictures, filling in and deciding on the text, and signing the card (more on that later) I selected the premium card for 3.99. It alerts me that this premium style card is not available at my selected Walgreens store. I decided it would be worth two extra minute drive to get the card from another Walgreens store. The problem is, in order to select a different store, the only way to get back to the Home Screen is by “starting over”. This means that I had to go through the whole design process again. Eventually, I just made dummy cards until I located a store that could print the premium style card. This could have been fixed by allowing customers to “save” projects. Secondly, Walgreens template allows you to hand sign the card using your finger. There is no zoom in or eraser options to help you clean up any finger signing mishaps! This means that if you don’t like how you signed one letter, you have to restart the signature over from the beginning. I was signing several names. It would have been better if I could have erased my mistakes or been able to zoom to write a little more precisely. This was not an option. I like the quality of the photo product overall, but I think the app needs work.
Filling prescriptions on file
by MeeksLisa on 2019/10/22 15:24
I have several prescriptions I take daily. When I visit my doctor for followup, he writes new prescriptions for those prescriptions. If I’m not quite out of any of them I just go ahead and have my Walgreens pharmacy put them on file for future filling through my Walgreens app. I’ve been using it several years now and love it!! It’s so convenient and easy to use. I only have one issue. When I try to fill a prescription that I have on file, the app puts that prescription in a category that “requires action”. Most of the time I’m also refilling a prescription. I go get my prescriptions when the app notifies me they are ready, get home and then realize I don’t have one of my prescriptions. Looking back on my app it show that prescription needs attention. That requires me to call, talk to someone, then it’s filled. But I’m already home. It would be much more helpful and convenient for prescriptions such as this to go ahead and be filled so customers aren’t inconvenienced or possibly miss taking a medication because they didn’t realize their requested prescription is stuck in a black hole. The pharmacy personnel have no idea these prescriptions requiring attention even exist. Hope you can fix this issue. Thank you for this awesome app!
Looks great, not user-friendly at all
by CartwheelStacker on 2020/11/25 08:09
Since the upgrade, the app doesn’t allow me to check off progress on my selected healthy choice challenges. I communicated the issue and provided the very specific details that were requested, to be forwarded to IT. That was 2 weeks ago. Nothing has changed, yet. I can access the challenges on my Chromebook, but had a difficult time locating how to access them on the website. Today, I placed an order for contact lenses. It must have taken me over an hour. I had to keep going back and forth between the app and the website because neither would process the order once the items were in the cart. I wanted to upload the doctor’s prescription, but .pdf’s are not accepted. Why???? So, back to my phone. Two options were available - upload from photos or take a photo at that time. I tried both methods, but neither was successful. So, I had to skip that advantage. Then when I entered the credit card information at checkout, it did not process, stating I needed to call them. Nope! I attempted a different card’s info., which was finally accepted. (There was no account-based reason for the 1st card not being accepted.) Why would developers release a new website and app that hadn’t been “tested” to assure that all aspects worked? FYI: I use an iPhone SE 2020 and an HP Chromebook 2019. Come on, Walgreens! You can do better!!
Update to include Photo Order Status
by BennyBoomBah2011 on 2019/06/28 20:25
The app could be better by allowing you to have access to photo order information/history. I do like the app for prescription status. Why can’t they do the same for photos. I don’t even know if my order is processed or even ready. I placed photo order from my iPhone XsMax at 900am. I received email but never received text or email that order was ready. I called the store at 12:14pm to confirm the order. Many times the store says the system gets backed up and can’t download the photos. I should not have to call store to confirm order. I couldn’t even find and record of my order on this app. I think Walgreens trying to consolidate things on the app but I have to go thru many steps (even logged on to the website) to find or locate info. #hassle. Thinking that my order didn’t get processed, I resent the photo order to another Walgreens. Update: When I called the lady at my neighborhood Walgreens said the order was ready but the tag printed on the photos says 12:14pm which was the same time I called. The second Walgreens photo order was processed and ready in 15-20 minutes. All I just ask is that the Walgreens app be updated to include photo order status. I hate being in a rush and stop at my neighborhood Walgreens and they tell me that the photo machine is backlogged because it can’t download the photo orders. #2019not1999
Walgreens doesn’t know how to keep my monthly Perscription in stock
by Dillsnit on 2019/09/17 16:30
It’s pretty sad I get My Prescription every month and it’s too early to drop off the prescription so I set a reminder to drop my monthly prescription on The 15th of every month. I use a paper script because if my dr sends my prescription electronically at my monthly appointment it’s too early and Walgreens rejects it so when the 15th comes around (that’s when The Walgreens Pharmacist they told Me I can drop off the script each month) If I come on the 14th they can’t take my paper prescription so I have to come back and try again. When I came in on the 15th of this month they said I would have to come back on the 17th. I called today and they still don’t have my script that I’ve been on for close to 20 years. I ask myself is Walgreens really that operationally dumb in supply chain management that they can’t predict that I will need my meds on the 15th? It’s not a non linear equation it’s simple to predict that I will need my meds on the 15th of every month. I already brought my other prescriptions to Walmart in Delray because Walgreens in Boca Raton on Clintmoore and Military further screws my prescription up and can’t tell Me when they will have it. It’s weak that they can’t predict that I will need My Prescription even though I get it in the 15th of every month for years. If they can’t tell Me when they will have it soon. I will have to reward Walmart with My Business instead.
Prescription platform
by UrgentMW on 2021/02/13 18:19
If I could give a zero I would. The New App updated process is completely & utterly a mess. Disappointing & frustrating to say the least. Ongoing months with this migration with the platform & numerous updates that have failed. The pharmacy section has taken the worse turn ever & I really don’t have any confidence in the improvement @ this point. It doesn’t keep accurate tally of my refill amounts (so I don’t have to notify the doctor for refill submittals to the pharmacy which is a major task for approvals) redundant or missing prescriptions from the app. All my prescriptions have become delayed or NEVER notified to the pharmacy to become a working order/lost in the system/have to do everything @ the counter/refund my manufacturer discounts that’s also applied in addition to my insurance coverage discounts (they somehow how frequently lose the attachment record in the system & have to rework the invoice in the store/reprint new ones. Can’t pay in advance so I can just pick up - still end up swiping in the store when my payment authorization is on record in the store along with my rewards card info. These prescriptions are time sensitive to be filled (people’s lives in jeopardy being off some medications). This should have had a major team working on this after months of online testing to correctly migrate. I don’t have any confidence @ this point after months of this monotony.
Works but you need to learn the quirks
by LoveToRead99 on 2019/02/18 18:18
This app is handy for renewing prescriptions which is what I use it for. To get the most out of it you need to learn the quirks. (1) Enter prescription renewals as if each one was the only one. If you enter multiple renewals on one order you will only get the first one. All others will be lost! They keep telling me this has been fixed but it hasn’t. (2) It likes to text you when you’re due for a renewal but it won’t tell you which medicine needs to be renewed - you’ll have to figure that out (the pharmacists won’t know either). And, fairly frequently, it will text me that a prescription is due for renewal and when I figure out which one and renew it, quite often the renewal is too soon for the insurance. Better to renew on your own timetable. (3) The app will want to text you when your prescription is ready but it’s better to check by logging in and looking at the prescription status. Sometimes you think it will be ready and it’s not for a reason you’re not expecting and only by logging in will you find this out. Or the prescription has only been partially filled - but the app won’t text you that it’s been partially filled - you have to log in for that information. Other than that it works well enough.
Great service
by photo mess on 2021/02/03 23:07
Great service in the photo department today around 3:45, 2-3-21. First time ever I tried to transfer photo’s off my phone . Needless to say I failed. Went there to pick up my pic’s so I thought. Got there and they couldn’t find my pics. So I tell the guy who I didn’t get his name but thought his tag said shift leader. It was my first time doing this. I show him my phone says photo sent . He takes a look a says oh you forgot this part. So fixes it. I tell him ok, I will pick em tomorrow . He says how many pics did you have , I tell him about 7. He says no problem I will do it now. Oh this gets better, I thank him . As I am standing there he is getting my pics and he says to me , did you mean to cut this people heads out of the pic. Of course I say no, I told him I was trying to “crop” it. He fixed all my pics for me. I know this is lengthy but I am really into great customer service as I am a manager in the health field. This guy was absolutely exceptional!!! Treat him well, as he treats your customers great!!!!! Just found his name Jason, on my receipt , at the Sault Ste. Marie store.
Good and bad
by bandon1 on 2020/04/08 06:12
I’ve used Walgreens photo app for a few years now. It’s convenient and fairly easy to navigate. However, most times it takes FOREVER to upload, which is an issue if your phone sleeps before its finished. The color is typically good and photos are clear, which is why I gave four stars. My biggest issue is that so much of the picture is cut off each time. I’ve been told to go to the crop option and adjust the edges, but it still doesn’t help. For example, a few of my students wanted a selfie of us. We knew those on the edges would have a tiny bit cut off, but on the original it’s a little hair not in the frame. Even after checking the crop feature to make sure the frame was as large as possible, it cut the people off on each side so much that we each had half a face! Seriously, it went from being fully in the picture (minus a little hair), to each of us having the entire side of our face, including one eye and half a nose, completely gone. My six year old students have been very disappointed. This has been on ongoing issue with multiple photos. Walgreens employees have not been successful in helping, so something needs done farther up in the co.
Awful! Horrific trickery within this app!
by KnATucker8810 on 2017/10/06 16:56
Add all your coupons, check the local adds, and then double check because there's no way your going to get that good a deal! Realizing your accurate you rush out the door to the amazing Walgreens you shop at nearly everyday. When you arrive they have everything you need and more so you end up easily spending $200. (Note: It still is the sales that made you come in but your saving so much you feel there's no way you can afford to not get extra) Your coupons will not work at the end, the cashier, assistant and general manager will not be able to help and customer service will almost always condescendingly call you a thief. If it's not hard enough to call feeling completely petty then we have to listen to their foulness. APPALLED! All over a $10 coupon that's advertised a thousand times in your store. This was my favorite store and it's very very saddening to know I now must shop at four new stores in order to compensate for my once beloved Walgreens. This is seriously upsetting as I truly loved my Walgreens and all the employees too. Everyone there knows me and treated me so wonderfully and remembering my boys but I cannot continue to be treated like this and let it go any longer. I'm sorry to say I will not return to Walgreens this time because it has gone far enough and clearly isn't going to stop.
“Balance Rewards for Healthy Choices” not working
by HuskerAlum on 2019/10/24 06:14
“Balance Rewards for Healthy Choices” hasn’t worked for several weeks... ever since iOS 11.3. Page won’t load. I’ve emailed Walgreens about it twice, but have yet to receive a reply. This whole “Healthy Choices” section is poorly coded anyway... very buggy and unreliable. e.g. The various activity apps don’t stay connected and/or don’t sync reliably (I periodically disconnect them, sometimes even delete and re-download, to get them to temporarily work again... I’ve tried at least 10 different recommended apps, all with same issues); the Walgreens apps always retrieves my ‘steps’ from my iPhone Health app yet oddly Never pulls in my blood pressure (I’ve even played with settings various ways to no avail). Also, general navigation on the app is clumsy. The back-arrow follows your cookie-crumb backwards rather than taking you directly ‘up’ one menu level (this would be fine IF you also offered a way to jump directly to the ‘home’ screen). In summary, I work in the technology Innovation industry so have evaluated, designed, and used many apps (mostly B2B vs B2C thou). And as a mainstream app, Walgreens’ is easily one of the worst!! I would suggest you learn from the likes of Walmart, Kohl’s, and Target if you wish to remain competitive in the mobile space!!!
Can’t access Prescriptions
by ChessMark on 2019/12/19 13:03
Downloaded few weeks ago... Transferred one prescription after setting up account but didn’t get acknowledgement. No status on app two days later. Went to Lorton Pharmacy and prescription transferred but app keeps giving me ‘NOT A MN RX AUTHENTICATED USER’ error anytime I attempt anything prescription related. Access fine via website with same credentials! Called week ago to tech support and told ticket was opened! Told someone would contact me regarding issue. Been five days and called again... no status in ticket, no resolution and was told another trouble ticket for next tier was opened!?!? Manually transferred 4 prescriptions via Lorton pharmacy and web site gets updated but app has same issue. Have tried deleting and setting up account with text verification working fine... SAME PRESCRIPTION ACCESS ERROR!! UPDATED REVIEW: Called customer support several times... got lousy support! Shifted around numerous times and once sent to my local store for an APP/Website Issue!?! Couple of times I was disconnected!?!!! Over 3 weeks, I’ve opened several tickets with tech support but they were never located a few days later when I called! DECIDED TO SWITCH TO ANOTHER COMPANY AT THIS TIME!! Shame that your company can’t seem to resolve simple APP issues regarding pharmacy prescriptions! That’s your primary business!?!? 🤔
They give express pick up and take it away at random
by ---appaddict--- on 2018/12/20 01:44
This feature was huge for me. It meant everything because I am too ill to wait in the long lines there and it was just great the one time I used it. I went back & the option is gone. I talked with someone on chat told me it was randomized feature. Walgreens randomly chooses who to give express pickup to and who they will take away from. I don’t even see where random has any place in user friendliness or customer care. Or patient care. With The exception of trials. In all the apps I’ve ever tried, and there have been many, I have never seen any developer, especially working with medicine, to randomly implement & remove features like this to people. Perhaps this developer has no idea how important not having to wait in a long line when you’re really sick Development is not a game, at least not for the developers that I speak with who’s apps I’m happy to use. I wish I weren’t sick so that I could articulate more clearly just how this never happens. Congratulations, you’re the first to play with your customers and willing to gamble tens of thousands of dollars a year by doing so. Done with your store and app because you know two little about pharmacies care and about building apps for people. Walgreens always has trouble connecting the dots.
Med not available
by Chick-of-the-Lill on 2020/05/05 03:47
Every month for a year or more I attempt to refill my (narcotic) Butrans patch. The refill rx is there at the store. It is sent electronically by my physician, in front of me, at my appointment. You will not let me request a refill until exactly 30 days from the last refill...not a problem. So, I have worn my last patch for the final day. Now I can request a refill but you never have the med in the store and you have to order. It takes 2-4 days to get the med in and now I’ve gone without medication for 2-4 days. That’s a problem, plus you never let me know when the med arrives at your pharmacy so I’m waiting around for you to notify me which can add more days. I have discussed with my physician and the best probable solution is to order all meds from my employer’s hospital pharmacy. Also, the Teva brand is pretty useless but hey, saves you money and my copay is the same. I am a healthcare licensed person who specializes in federal and state regulations so I am aware of certain restrictions. I doubt you can do anything to correct but I wanted you to know why I left, when I do leave. Trying to juggle 2-3 pharmacies is ridiculous.
Horrible!
by ittybitty121 on 2021/04/06 01:59
It took me 1.5 hours to add 6 items to my cart because the updated app kept making me log in over and over and over again. Pain in my ***! THEN, I go to check out and....... “sorry, an error has occurred, please try again later.” Also, wouldn’t let me search for items. Didn’t show in my savings at checkout the $9+ in “rewards” that I’d accumulated. If it isn’t broken, don’t fix it. This frustration might actually be enough to keep me from coming back. Used to love ya..... ****UPDATE.....I’ve been trying for 4 days to to place my online order. I can’t remove items from the cart and navigating is all over the place. I can’t “attempt “ to place my order again when I need to remove items from my cart and it refuses to let me. I got fed up. I’m housebound and depended on you for years to get items delivered to me. I just finished placing the majority of my order with a competitor. I prefer your items as they are packed nicely and are clean..... but your new app update pushed me to a point. I NEED items and your app wouldn’t allow me to purchase them. You lost my order. I’ll try one more time in a week for a few other items. If you don’t have your app fixed, I’m done with it. Who needs this kind of stress? I’m not going to jump through hoops and spend 4 days trying to get YOU to take MY money.
Something to add
by Supaflyjr on 2017/12/18 12:23
This is my continued review after using the app for a while, maybe a year or longer... I love the app & I love being able to add coupons to my account & just entering my phone number at the checkout & watching the amount drop!... That being said, I have had some issues lately with the coupons not being subtracted & then my “Members only bonus points” not showing up. When I try to go on the app & add a transaction to get my bonus points, it’s already been processed...but what happened to my bonus points?!? The store employees are no help in this area & they only tell me to contact the customer service number on the back of my card. I’m not sure why it works only sometimes but doesn’t work the other time... I have discovered the Points for Healthy choices option, though. I love this & using it certainly is encouraging to get moving & check my blood pressure & many more action to encourage more healthy habits! LOVE IT! But please fix the issue with the bonus points. Thank you! J. Rasmussen
Good functionality, but a few bugs and glitches.
by sonicrockstar22 on 2021/02/04 20:25
The app is working well on my iPhone 12 Pro, but there are some things that need to be fixed. There’s a few bugs and glitches for the app. When I’m walking or running, it doesn’t add rewards cash for myWalgreens even though it’s connected to the Apple HealthKit either with the app closed or open or in the background, when I try to refill by scan, it says it worked, but I don’t see any medications pending on the status, the app and the Apple HealthKit along with the Apple Health app of the iPhone may not be connecting and synchronizing the steps properly, and I also like to add some features for both the Apple HealthKit and the Walgreens app: Add other health categories like all types of workouts, sleep, vitals, heart, nutrition and everything. The steps for the Walgreens app can keep, but I think it needs to add more for the Apple HealthKit like the steps so people who use the app can get benefits like every time you walk or run or make a workout or how much people have slept or anything with the Apple HealthKit, can get rewards and other stuff like coupons and savings.
Slow as a sloth
by Stageon on 2018/10/02 22:57
Ok so I want to like this app since Walgreens is my pharmacy and the local store is good as well as the desktop version on my computer browser. But the iOS app needs work... 1) It seems designed for the iPhone and wastes a lot of screen space on my iPad Pro. 2) Browsing to my cart takes forever! I mean 5 minutes sometimes. I’m on a fast connection and no other apps have trouble, nor does doing certain things like looking up products in the shopping section. Adding things to my cart is fine too. But actually tap the cart icon to see its contents/check out? It’s like there’s a queue of computers all pinging away at a single nationwide server. I’m sure that’s not the situation, but every darn time on either of my iPads I want to view my cart, it takes a ridiculous amount of time. Lastly, 3) The app store page states clearly that the Walgreens app ‘may’ use your location, even when it isn’t open. Huh? Please explain to us why the app would need to do that *other* than for tracking consumer behavior in order to target him/her for ads, or other shenanigans. Good app otherwise, but because of #2 and #3 above I will not be using it. I will upgrade my star rating if these things are fixed.
Re
by Barbara's Baby on 2019/12/12 07:00
I have been going to Walgreens more frequently since my great-grandson was born 2 months ago so I’ve had ALOT of pictures to print from my phone and they ALWAYS have an employee helping me and showed me how to do it with the app on my phone. I did so a few days ago and didn’t hear back and when I looked at my phone it said the app stopped working but saved my order so I just re-submitted it and hope it’s not a double order. One more thing I want to mention that the last time I was there I believe the person that helped me was one of the managers (wish I could remember his name) and I was having a little trouble with the development from my phone and when I asked for help he came over and stayed with me for me to complete my order AND I forgot about the advertisement for a discount but he told me to wait and he inputted the discount which was 40% which brought my order down to the $20’s!! The sale of other items is always great. Walgreens on Firestone and Lakewood have me for LIFE!! Thank you Walgreens 😄😄💙💙
Please fix this
by RKGE5 on 2020/12/03 20:51
I have been a faithful Walgreens customer for years. I have also used the app for a couple/few years, mostly for handling prescriptions and photo orders. After today, I will no longer use the app for navigating prescription refills. After repeatedly requesting a refill on a daily maintenance medication over the past several days, the app indicated that specific medicine was “filled”. However upon arriving at the pharmacy to pick up the medicine, I was told it was not filled because the doctor requires an appointment be made. When I called the doctor to make that appointment and get approval on that refill authorization, I was told the message had been conveyed to Walgreens days ago and multiple times that an office visit was required. Nowhere on my account in the app does it say that. If it had, I would not have wasted days repeatedly requesting refills and a trip to the pharmacy to find out. Why is a message about a required office visit in order for a refill to be given not communicated on the app if the pharmacy is aware of the situation?! Please do something to add that message or other communications Walgreens has from the doctor to truly make the prescription part of the app useful?
Lots of glitches lately
by Ejv694 on 2021/03/23 19:59
I’ve used the app for at least a couple of years and I always liked it. Recently, though, I’ve had lots of problems, especially with meds on auto-refill. In January a med was auto-refilled when I had purposely taken it off auto-refill a couple of weeks before because I had sufficient supply. Last week I noticed that another med which was due for auto-refill had not been filled, and watching daily I saw that the refill date was moved one day later each day. No explanation, no notice. The pharmacy tech told me I had to reset the auto-refill each time a prescription was renewed but nothing in the app suggested that. The app does not make it easy to know if there is a problem with a refill— it just doesn’t get done and eventually you notice meds are missing and call the pharmacy. One thing the app does do well is to track what prescriptions have been filled and when. And usually when I order a refill through the app (rather than auto-refill) it works okay. Deliveries have not been consistent lately but I think that may be a delivery service issue not related to the app itself.
Good, not awesome
by Belcuore on 2020/05/26 17:57
I think the updated version is meant to take care of all the issues I had with the App. It gets very slow. It shows old coupons. Apart from the fact that sometimes it shows coupons that are not recognized at the stores. I like the prescription refill and shopping online with the app. I hate it when it shows an article as available and in the store is not. Update: App is even worse now! I don’t know what happened but it’s buggy as hell. It freezes while loading products, the Rx page doesn’t let me refill prescriptions accurately and the option to pay for them is not automatically offered as I have to now “look around” the site to apply for it again and again. I even get messages that Rx was received or that it was ready to later go to the pharmacy and be told that they have no record of it. In Puerto Rico some employees do not understand what 6 feet of physical distancing mean although they play a recording about it on their speakers every 10 minutes.
Terrible
by DSGR59 on 2021/03/10 18:24
I’ve used Walgreens every time my insurance comes to it senses and comes back to Walgreens and the app instead of improving it just gets worse and the text alert from the actual computer generated pharmacy app well, let’s just say every improvement is a step farther away from the truth. . You get a alert saying fill time, so you call, not time,then it’s time and they either ( the app not employees it frustrates them too!) text and alert you a million times,you go to pick up it’s not even been put in! No, this doesn’t happen every time but in this day and time when we’re all busy trying to keep up with all the computer upgrades ( lol) let’s just say I don’t know what dictionary the powers that be have but, upgrades means a whole different thing in my dictionary maybe I should let the app powers that be borrow MY dictionary. And this no way reflects on the staff I feel terrible for them doing a job when the app needs ALOT of tweaking but, just as if the chef burns your steak at the restaurant it’s the wait person who gets less tip and more mouth time from customer while chef hides in kitchen. Well, enough of my rant it’s just frustrating as all (you know what)happier day to all and to the app tweakers try again cause it ain’t workin😥
RX Status & Health
by MarcosMom on 2018/03/15 15:07
Why did Walgreens change the “RX Status & Health” feature of this app??? I can no longer look at my past refills or new prescriptions and how much I paid for them or they will cost me when I go to pick them up. All you can do is refill from this section now. Prior to their latest update you could do both look at prior scripts, refills, how much you paid for each, and the date you refilled them, etc. Now all you can see is the last date you refilled or got a prescription and submit a refill. I hate this! The app is basically useless to me now. I used the features they took away very often. Why did they change this??? I have secured my account so there is no reason for them to change this feature the way they did. I won’t be using this app except to use my card to get points....oh wait, I don’t know if that feature has been changed so I better not say it’s the same or will even still work the same. Why Walgreens, why??????
Pharmacy at Walgreens!!!
by allthesenicknamescantbetaken on 2019/11/23 20:21
I live In Yakima Washington and my pharmacy is Walgreens on 40th and Summitview. It’s horrible!! I am thinking of leaving and finding a new pharmacy. My mom and both have called numerous times and had to wait for almost 1/2 hour then they get on and say please hold, then we get hung up on. They tell you when your prescription will be done you go get it and I’ve had to wait four more hours!! Today they told me at 11 the meds will be done I went at 11:30 I finally got to the window she told me another 5 - 10 min. I told her I would get behind the line at the drive through after waiting for almost 1/2 hour I get to the window again and she tells me another hour!!! This happens every time. I know they get busy at times, I can understand this but different times of the day even in the evening this happens. I’ve also heard other people complain and did find a knew pharmacy. They need to have more people then the pharmacist and one worker working the counter and window. This is so unprofessional. I have never ever complained about a company but this pharmacy is really horrible I took the prescription in right at nine and now they say it won’t be ready until 2!!! But first it was at 11 yeah right!
App gives WRONG information!!!
by Svennie51 on 2017/08/18 22:10
At first I thought this app would be a convenient way of knowing when my prescriptions are ready for pick up. But today after I received BOTH a phone call and an e-mail telling me my prescription was ready for pickup, I made a special trip to pick it up. And of course it was not ready and could not be picked up for another day. The cherry on top was when the pharmacist told me that I happens all of the time. Really? Then what is the point of BOTH phone calls and e-mails to remind you if they have nothing to do with what is going on at the local pharmacy?? Why is it that the pharmacy has no idea what is being sent on the app? For me this app is a piece of junk and until there is someone at Walgreens who is willing to try to figure out why it isn't working and to be accountable for its lack of correct information, I won't be using it. I will be calling and taking up the pharmacists valuable time. Goodness knows they've wasted enough of mine.
Frustrating but can save you money WHEN it works
by gallifreygirl06 on 2019/09/06 20:44
This app can save money, and the convenience of the digital coupons is really nice! I have noticed though, that a lot of coupons other people seem to get $12 off $40, 30% off when you spend $30, etc never show up for me. Literally NEVER. I have also noticed that certain high value coupons like the fairly recent $8 off Crest, etc rarely show up even if they are available for others. I’ve tried looking through categories, every available coupon, as well as searching for specific key words. I know sometimes there are probably special coupons that just show up for random or even just selected customers. That is fine. It’s just frustrating when I shop at Walgreens so much, to have literally never seen a percent off or a $ off total purchase coupons even when I see that everyone else has them. Would be nice to see the coupons everyone else seems to get.
Please fix your photo section!
by AMT913 on 2018/07/29 23:11
I am never able to finish a photo order! The app crashes all the time. ALL. THE. TIME. This is SO frustrating to upload a 100 or more photos, take the time to go through each one to make sure nothing important is going to get cropped, then to change the quantities for some, and then have the app crash before I even finish with quantities and crop checking. Every time. Such a waste of my time. I am SO SICK of attempting. I have been a loyal Walgreens photo customer for years. Easily spending close to or maybe more than a $1000 a year on photos. I'm going to have to go elsewhere because I can NEVER get my order completed with this app. I used to upload my photo orders on mobile by just using the site (not the app), but the site got changed this year and now even that is a poor and frustrating photo experience. Please bring back the classic Walgreens mobile site/classic photo look for mobile. It was so easy and fast that way! This poor photo experience has greatly decreased my sales at Walgreens. I would have made at least 5 very large photo orders this summer but the app crashed at each attempt. Such a shame that I had to look into your competitors recently.
Alerts do not work most of the time!
by Slb9803 on 2020/02/13 03:42
I have push notifications, email and text alerts turned on. I have the latest version of the app. When the alerts decide they want to work you will receive multiple texts AND phone calls from the moment the prescription is ready until you pick it up! It’s so bad it’s almost harassing! Then one day alerts won’t work completely and I’ll just get an email. Just one. That’s it. And it will say my prescription is ready moments after I scan to refill. The pharmacy wasn’t even open yet. So I called (when they opened)and it wasn’t even in stock. Oh and that’s a whole different issue! Then there are times I won’t receive anything! No call, text, or email. Something else - it would be helpful when you do receive a call or text that it says which prescription is ready if you have more than one. I have learned to ask the name of the prescription when picking it up. They refilled the wrong one, not even sure how because I’ve never even filled or taken the medication, so I paid for the wrong medicine and had to go back and return it. They actually took it back. Walgreens is horrible but I stay because they’re all horrible!
Wow
by powercouple on 2018/05/06 10:31
I’m not going to write a negative review because actual film and customer service is something that died long ago. Walgreens is one of the only companies that still cares to locally develop your precious memories. I honestly wish I could sit next to every guest and teach them how to use these machines that they don’t know how to use they just want pictures of the grandkids. They might get lucky and find a helpful employee but usually not. I wish there was a place that I could teach everyone how to print pictures of their grandkids. As simple as it is to some of us, sometimes it is completely difficult for others to just print a photo they want on their wall. I recently lost my family so I completely understand. Don’t give up, print those photos, who knows maybe a friendly employee will help you. If I am behind you in line I swear I will help you print an entire album. Sometimes photographs are all we have to help us with our memories.
Not worth it.. 4.8 out of 5?? Sure didn’t look that way in the reviews?
by JonieSapp on 2019/07/21 16:39
Apps are supposed to make things easier! Not harder! Literally spent an hour just trying to get my acct verified just so I can just refill on the app. After that hour, they have on my acct,”NO SCRIPTS” so I try chatting, yet even more time, only to be told they can’t help me and I have to call another number.... no thanks. I’ll just continue to take the 3 mins to call! What a joke... they don’t even have MY store come up? This is so stupid. Says, “Scan and refill scripts in seconds!” Um no you can’t!!!!😂😂 Seems to me it’s the same generated answer to the same complaint over and over and over again. What’s the point of people calling and “sharing” their problem with you!? It’s been going on a long time so if your trying to help, why isn’t it fixed by now? Wish our Walgreens had stayed a rite aid. SO less problems... Do yourself a favor people, DO NOT USE THE PHOTO services!!!! Great sneaky job on offering codes then not giving them to your customers. You don’t even have my store, which I found out AFTER I gave you all my info, so I guess doing so was pointless anyway!!!! Please Toronto Ohio, get another pharmacy!!!!!!!!
Pill reminder getting better again
by Tiny Trish on 2017/09/18 16:24
I pretty much use this app for the medication reminders. After the update back in February completely wiped out all of the functionality, it has slowly become capable of things it once was. I like that I can once again edit times on my "missed" doses, when I have taken medications but forgot to tell the app I took them. And I am very grateful to be able to once again add 'as needed' and 'one-off' medications because that is what I need to track the most at this time. I can only take so much as needed medication in 24hours and OTC medication needs to be kept under a certain level as well. I like the fact that I could export and print my history if I wanted to bring it to my doctor, though I just tell him, it is a great tool for people like me who need to track how often they are having to take certain medications. Prior to the app I simply used my calendar which worked but was very difficult for retrieving the information later. Please keep moving in the right direction.
Saw me coming!
by Tired of the hypes on 2020/11/16 12:48
I have been going to this store for about 10 or more years. Everybody has been very nice. My primary contact has been with the pharmacy, for it seems that age, and disabilities require more meds! I am usually in a lot of pain. (Rheumatoid Arthritis and cervical spinal surgical syndrome. Which means the surgery did not work!)lol. My Dad was always joking with the people he encountered. I think it made him feel better. (He was a career cop). A dirty job. So I followed his lead. I was K9 USAF, and I love to joke around! The last time I went to the pharmacy, the young girl, a newby, had all of my meds lined up on the counter!! I was touched! I had been remembered and treated with extra kindness. Which happens every time I go there!! Pardon me for being verbose, but I am old and alone and kindness means everything to me. This store has some really good, knowledgeable people. It’s hard to be nice when you are clueless!! Lol. Ty for listening. It’s the store at Lackland. Overland. They All deserve an attaboy!! Deb Blancett
Great App for Rx Refills
by LilMsSix on 2017/10/21 23:34
I primarily use this app to refill my meds. I'm one of those people who would forget their own name if it wasn't said so many times every day. I forget dates times, I make a goldfish seem like the most attentive animal alive. That being said I need a constant reminder in bright flashing lights that says REFILL YOUR MEDS NOW, NOT TOMORROW BUT NOW! So with this app on my phone it is a constant reminder or an occasional one depending on your preferences plus when linked to your phone number, Wallgreens texts you reminder when your medication is ready to be picked up, and they'll keep reminding you unless you reply stop which I don't recommend so that you never end up saying at the end of the day " What was that one important thing that I had to do today but forgot to?!? " It's a no brained for those who are using their brains for many things at once do you don't have to worry about running out of "Momento" post it notes to adhere to every wall in your entire house!! Ahhh finally a little bit of a personal assistant!!
App requires new password every 10 minutes.
by Ratester01 on 2018/06/13 23:08
Update: Solved! An update at the beginning of the year made the app incompatible with the use of content blockers on iPhone. The error messages could be improved by asking you to add Walgreens to your content blocker’s white list. It remains the only app I have on my phone that needs content blocker permissions to function. It is, again, a usable and functional app. Account login function has been broken for three months iPhone X running iOS 11.3.1. When the app is inactive for 10 minutes the password becomes invalid and the account is automatically logged out. EVERY time I use the app I’m required to create a new password, only to have the app then welcome me to my “New Account”. There is no “keep me logged in” toggle available after you change your password. If there is a setting to resolve this, it’s not apparent. I’ve been patiently waiting for an update and it downloaded Friday—and resolved nothing. Please resolve this issue which literally makes the app unusable. I am rating this app 2 stars (changed to 1 Star after the app functionality actually degraded further) until this app-breaking flaw is resolved. It’s a useful app when it works. Edit: the dev has stated that this is a known issue and that they’re working on a fix. I’m looking forward to a useful app and changing my rating back to 5 stars. I appreciate getting a response.
Great for Refills, Terrible for Contacts
by dubbela on 2017/10/30 17:16
I mainly use this site to refill my prescriptions and it is so easy and convenient. Easier than calling, just scan and submit. I would give it 5 stars without hesitation for that alone. However, I also tried to use this site to buy contact lenses, since Walgreens purchased VisionDirect, but that was a pain. The ordering system is a little difficult to navigate if you have a different prescription for each eye. For the second prescription I had to go all the way back to the brand of contacts and then work out from there, instead of being able to pick the brand and then input the two different prescriptions. I also had trouble because I was trying to buy contacts for two different people and the site wouldn't let me do it. It kept trying to replace the first order instead of creating an additional order. Then, after all that trouble, they canceled my order without notifying me so I was left waiting for contacts that never came. I ended up using 1800contacts and that was much better.
Pharmacy feature is near worthless
by celinenme on 2021/03/07 16:14
I had all my prescriptions at CVS but moved them to Walgreens because I am visually impaired and don’t drive and Walgreens is easier to walk to. Ordering prescriptions in the app is painful. It doesn’t tell you when you’re eligible for a refill like the CVS app and site. Most of the time I end up having to call the store because there is some issue but it doesn’t tell me what. They’ve duplicated some prescriptions so unless you go look at the package it’s hard to know which one to order. The express pay feature is a joke I did it, got to the store, couldn’t find the express line because they don’t have one at the location, and the person at the counter didn’t ask if I had paid in the app as is touted to do. Their computer system is so bad she couldn’t tell in there I’d done it so I just had to pray I didn’t get double charged. With CVS their system does pick up on the prepay. Finally, the app makes it hard to figure out what rewards points you’re earning and how many you’ll earn for meds and other purchases. I’ve been a Walgreens customer for a couple decades when I was near a location but I’m rethinking it now.
Not working as well as it used to
by RJTay on 2019/05/19 16:24
I have been using this app for quite some time now. It used to be completely seamless, but now I have issues with every reorder of a standing prescription. Requesting the refills still seems to work just fine, but I actually have to call and talk to a person to verify that it is ready. I used to get notifications via text. Additionally, even their computerized answering system got the status of the prescription wrong. It said it was still in process and I had to get through to a person to actually verify that the prescription was ready. This is disappointing because I am one of those people that loves to take advantage of the easiest way to reorder, and it seems like such a waste of time to sit on hold, make them answer the phone, and then have them and look it up for me to get the correct information. I have no idea who to contact to figure out what went wrong.
Tapping the 5th star to give a 5 star rating!?
by Rondina71 on 2019/11/22 18:07
I have always had great and professional service from your pharmacy department. As I tried to give the pharmacy a 5 star rating, I tapped the first star and it submitted 1star? You should clearly state, by tapping the 5th star, I would give that 5 star rating they are well deserved of! So now, I have sent in a 1star rating, a 2 star, and FINALY, I tapped just the 5th star and it sent in at the rate I wanted to give in the first place! So please let it be known, that those first two rating’s are, INCORRECT! My pharmacy, was to have received my 5 star rating and not the first two, 1 and 2 rating’s. Let it be known, as to the first two rating’s, that were mistakenly submitted, and does Not reflect on their complete overall performance to their well deserved 5 star rating.. I do hope this message will be read and understood of my experience in your app to give a rating. See you soon my pharmacy!! Thank you.
Used to be great, now it’s just “eh”
by Noisybooger on 2021/04/04 01:03
The only aspect of the Walgreens app that I use is the pharmacy/prescription management area. For the last couple of years, I haven’t had any issues and there has been continual updates and improvements made. As a chronically ill person who takes a multitude of medications that are filled on a monthly basis, I have always appreciated the “Your Prescription Status” box. At a glance I was able to see what meds had been filled, if there was any delays due to my insurance, quickly see if any errors has been made by my doctor’s office with dosage or quantities, etc.. Sadly, in the last few months this information has stopped loading. The information box is still there, but it ALWAYS says “Sorry, your prescription status has failed to load” and has a “Retry” button. No matter how many times I push “Retry”, the information still doesn’t load. I keep hoping this issue will get fixed with an update... but as of yet there’s been no such luck. Walgreens, please help this sick girl out!
Reliable app
by vanessacla on 2019/01/05 07:02
I have never had this app crash on me or give me trouble with my orders. I use this to fill my prescriptions and upload photos for printing. It’s very helpful that for the prescriptions it tells me when one is due for a refill or is ready for pickup. Just the ability to fill prescriptions with the click of a button is worth everything instead of waiting on the phone to speak to someone like we used to have to do. I have to take several medications and am always at the doctor so this app keeps all my past and current meds in a list that I can reference back to. The photo uploading and ordering is super simple and there is usually the latest deal/savings info at the top when you go to the photo section. I have a baby so I print A LOT of photos! This app really makes my life easier and I don’t even think I use it to its full potential.
Unfriendly app!
by 3Qwerty70 on 2021/01/05 14:16
I see people rating the new app version based on their use of the photo part but this new version is not user friendly in regards to the other navigation functions. I always wonder do these app developers try these updates from the customers angle. Too many clicks to get to the order online screen, trying to find the digital coupons to attach, trying to find discount codes, the jumping from online order screen to the ad. Then the app crashes and I have get out and start over again....then try and remember how to get back to where I left off before the crash! It’s becoming not worth the hassle. Then I start to use their online ordering just to find out that they don’t /won’t ship a lot of the items. And if you want to ship your order you better make sure your order is $35 or more to avoid the shipping fee!!! (Yet, a lot of things don’t ship)!!! With 2 Walgreens in my neighborhood I’ll just go into the store as I’ve always done and avoid the app and it’s online ordering or, just go to CVS, which is just across the street from Walgreens!
Photo
by 1ashleyt on 2020/12/21 05:37
I use this app mainly for photos. Some of the time, works great. Uploading photos though has got to be thee most frustrating task through this app. When I have an album of 100, I want to be able to just go in and quickly and smoothly upload these without waiting by my phone for 45 mins so it doesn’t time out while uploading, only to find 15 photos uploaded after you’ve finally given up. Having to go back in your albums and try to figure out which 15 of those 100 pictures that was.... So annoying. I give up. I would like to also see a way to delete albums. With the trouble of uploading I often try to start over with a new album in another attempt to successfully upload without having to figure out which ones uploaded out of my album and didn’t. So, with multiple attempts, I end up with multiple albums. This has been an ongoing issue for quite a while, that I would think would be important to fixing as it really affects the experience with this app.
A Good App Overall
by Kent 66 on 2020/09/26 17:38
Overall this is a very useful application. It generally works very well and has lots of helpful features. I have encountered only one apparent bug which could be significant if someone takes many medications. When I try to select that I have taken my morning or evening medications immediately after I select the option to confirm that they have been taken, the app kicks me entirely out of the app. When I go back to the same option, the selection has not been saved. I reported this behavior once before after I upgraded my iPhone IOS to version 14.0. I hoped that the app upgrade that was issued today would correct the problem but no such luck. If I didn’t need the medication tracking option it would still be a productive app but that flaw is proving to be inconvenient for me since I like to keep a record of medication administration. It could create significant problems for someone who takes many meds and has difficulties remembering if one or more med had been taken.
Review
by Morgan 331 on 2018/03/04 04:34
When I visit the Wallgreens pharmacy located at Covell and Kelly, I typically leave extremely frustrated. The take way too long. On my last visit, I was in the drive through for 30 minutes to pick up my prescription. They open another lane, which was helpful but then they didn’t help on a first come first serve basis. There were cars who were in the original open lane that had been waiting and they immediately started serving the both lanes. They also held my prescription until they finish what they started with the other lane and my prescription was ready to send out to me. There are times i go to the pharmacy and there’s no pharmacist on duty. May be my mistake with wrong pharmacy hours. Also, I live approximately 1.5 miles away. I have gone to the pharmacy to pick up my prescription because I received notification saying it would be ready or it was ready and when I get there, they tell me it’s not ready. When I ask when will it be ready. They tell me 20 to 30 minutes. I leave to go home and by the time I reach my sub division, I am receiving notification saying my prescription is ready.
Notifications
by Minatur on 2021/01/01 22:18
Unable to change notifications in any way. I am getting them on iPhone, iPad, emails; on computer as well as phone calls. So on 4 devices. The electronic devises I can delete when they come in, but the phone calls are very very annoying. When I don’t answer I get a 40 sec + message on my voice mail. When I get my auto refills at the same time that means NINE phone calls!!!!! Please fix this soon. My store says it is a system problem. Their system is having “problems” all the time now. They have been switching from Rite Aid for over a year now. When there are three people in line it can take up to ONE HOUR to pick up a scrip. I would go to the other two pharmacies we have in our small town, but one is Walmart (will NOT go there!!!!) and my insurance won’t cover meds at the family owned pharmacy. We are a small county, BUT this should not be going on. IT MAKES THE POOR PHARMACISTS LOOK LIKE IMBECILES!!!!!!! This anger is not COVID related. The inefficiencies at this store have been going on since it changed to Walgreens. Please fix the app so we can help the poor people who work in the pharmacy.
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All Versions
5.0
3,216,660 total
 5
2,826,904
 4
267,136
 3
65,467
 2
20,187
 1
36,966
Current Version (34.0)
5.0
3,128,116 total
 5
2,763,202
 4
255,283
 3
61,523
 2
17,427
 1
30,681
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