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Trainline: Book Train Tickets

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Trainline: Book train tickets
Description
Welcome aboard Trainline – Europe’s leading train and bus app. We’ve made it quick and easy for you to travel across the UK and the rest of Europe by rail and road. You can book great value tickets for Virgin Trains, GWR, LNER, National Express and more. You can even plan your international trips by train or bus across 45 countries in Europe and the rest of the world, including the UK, France, Italy, Spain and Germany. Plus, you’re always in control of your trip thanks to our live train times (for UK rail, Trenitalia, Renfe, and SNCF routes), price alerts, Mobile Tickets/etickets and seat selection (where available). Why Trainline? • All your train and bus journeys in one place – plan an international country-hopping adventure on our app. • Compare train and bus options from 220 train and bus companies. • Pay in your preferred currency – Available in USD, GBP, EUR, AUD, CAD, CHF, and SEK. • Buy your tickets with Apple Pay, PayPal, and all major credit cards and debit cards. • Add loyalty and discount cards to get benefits from UK rail, Eurostar, SNCF, Thalys and Renfe. • Book in advance or on the day of travel, up to 15 minutes before departure. • Skip station queues with tickets on your phone on selected routes – Buh-bye paper tickets. Travel Europe effortlessly and book tickets for trips with: • Eurostar (UK, France, and the Netherlands) • Heathrow Express (UK) • Virgin Trains (UK) • GWR (UK) • National Express (UK) • London Overground (UK) • SNCF (France) • TGV Lyria (France) • Thalys (France) • Trenitalia (Italy) • Italo (Italy) • Renfe (Spain) • Alsa (Spain) • Deutsche Bahn (Germany) • ÖBB (Austria) • SBB (Switzerland) • NS (the Netherlands) • SNCB (Belgium) • Flixbus and many, many more… So, download your FREE Trainline app and get access to live train times, and cheap train and bus tickets across Europe. Have a question? Read our FAQs: https://www.thetrainline.com/en/help/ Follow Trainline on social: • Facebook: facebook.com/trainline.eu • Twitter: twitter.com/trainline_eu • Instagram: @trainline
Payment Not Accepted & ZERO Help from Customer Service
by schlieve on 2019/11/24 22:33
After working to purchase train tickets twice, the app suddenly stopped working. It says “oops” every time I try to submit payment - I’ve tried multiple different credit cards, Apple Pay and PayPal and none work. Yet I’ve used those cards in numerous other places with no issue and spoke to the card company and there is no block on my card. I reached out to their support two days ago and the customer service rep sent a generic form of info to fill out, then said he didn’t know what was wrong and was sending it up the chain. ZERO follow up since then. He also said them to purchase over the phone instead. No thanks, I have no interest in giving this company my business. Will purchase at the train station, directly from the train company instead. Avoid this app, it’ll just waste your time and frustrate you. A quick google search shows I’m not the only one with this issue either. Some from years ago yet the company still doesn’t seem to have a solution to their problem!
Can’t check past tickets.
by Digsfhhgg on 2019/11/19 07:41
The app was wonderful until you could no longer check tickets purchased over the website or in the past.
upmobi.xyz!!raise downloads by 10 times
by Axtyn Goneau on 2019/11/12 04:55
This is one of the best apps i have found till now. Appreciated your hard work. Btw, here wa can provide rating, review, so as to the keyword searching install.Want to get more organic users, then find us in upmobi.xyz
This app is amazing
by Beast 55( god rocks ) on 2019/11/06 17:50
I live in Switzerland and use this for going anywhere outside of the country. It always finds the BEST prices and extremely easy to use. Highly recommend for europe
Very disappointed
by Nije1 on 2019/10/24 15:28
I bought a return ticket London/Edinburgh for my family. My wife and I stood all through the outbound journey - 4 1/2 hrs! Surprised to know that we do not have seat. We reported to the train operator (LNER) on arrival at Edinburgh Waverley. They said it’s Trainline and that they have have lots of similar cases. I called Trainline to report the issue/understand why I do not have seat. Then I heard the biggest shock in my life - “my trip was not confirmed and that I should have called to confirm my reservation”. Reservation.. for a paid and confirmed ticket...? There was the repeat of the usual “marketing script” from the the two Indian officers I spoke to. Unfortunately they ran out of ideas as script was obviously inconsistent with my questions. I find it difficult to believe/accept that one has to call to confirm reservation after having booked, chosen a seat and confirmation received. Summary; buyer beware! A very opportunistic platform with a high probability to cheat! Use them again? Absolute NO!
Very convenient
by Catringa on 2019/10/24 09:48
I find it very easy to find and buy tickets, I like that I get alerts, I can sabe the passengers names and information so it saves time. Also it shows the cheapest
Booking
by inez1998 on 2019/09/17 23:35
I’m very disappointed with their website and not being able to call them unless you’re traveling UK. They charged my bank account twice and I only needed one ticket. Refusing to refund me the money. Because they don’t understand that their website charged me twice and sent me two train tickets. I recommend being careful using this site.
App should be called “Bus”
by 1Eydjax on 2019/08/19 03:09
Europe only has buses theses days, No trains. I checked every city of every country I’ll be traveling and not one train option. The app should be called BUS
A Lifesaver!
by mf4772 on 2019/08/18 21:06
This app made planning my trips around Italy a breeze and even being able to buy the tickets in the app saved me more than a few times with tight connections! Highly recommend!
This app made me pay more for less service than just buying from the train company
by lupinelady123 on 2019/08/10 18:22
This app made my travel in Italy way more difficult. I paid extra for flexibility for my tickets. But trenitalia won’t allow me to change my tickets because I purchased on this app, and there is absolutely no customer service on this app beyond annoying messages that say things like “we are still learning.”
Easy to Use!
by SBaack on 2019/07/30 10:49
Just bought my first class ticket from Genoa to Florence. Super easy! Takes the mystery out of buying a European train ticket before leaving the US!
App is a SCAM. Beware
by MR MISTER CARL on 2019/07/10 17:36
Worst experience ever. Purchased. Never sent ticket. Inept customer service. The Worst!
Unreliable
by Reader606571876 on 2019/07/10 15:29
Highly unreliable information. The app suggested a journey for which the second train left before the first arrived (not due to a delay - this was the timetabled schedule). Irresponsible of them not to check their code.
No phone contact for Europe trips
by Marvolo. on 2019/07/04 16:50
I called to try and get my confirmation email resent but apparently Trainline does not have a person to call for assistance with European trips. Really frustrating.
Both train tickets in my name?
by South Pause on 2019/07/03 19:43
Booked 2 one way tickets from Paris to Amboise for me and for my husband, but both passengers are listed as me. Is that because I used my credit card? Cannot go in to revise passenger names.
Useless App
by Sleepless in Southern Spain on 2019/07/02 11:25
Every time I reached the confirmation page for my booking, the app crashed. Every single time. The website was even worse, crashing at each step in the process. Finally I just gave up without train tickets for our European vacation. We simply flew to Amsterdam and stayed the whole time instead of traveling around as planned.
FAIL
by twanggrrl on 2019/07/01 09:07
Due to taxi issues knew I would miss my train an hour before. Trainline app does not show latest availability for comparable trains. Saw availability on French site Oui and rebooked. Looked for help on the app and Your chat bot said it was still learning about European trains! I should get a refund because my ticket was exchangeable but not refundable. I had to rebook on another site because of your site’s inadequacy.
Don’t Purchase Tickets Using This App
by mnbvqwerty1234987 on 2019/06/30 11:31
I bought tickets using Trainline for my wife, my daughter, and myself to travel within the UK. The online, in-app tickets that we were sold did not have any seat numbers. The other passengers on the train all took their seats, which were reserved by their seat numbers, and we were left with nowhere to sit. I can’t believe that we paid for full price tickets and did not get seats. I might use this app to look up train schedules but I will never purchase tickets with it again.
Bad app
by samir ahakskdvb on 2019/06/27 17:00
The worst app I have ever seen in my live.
App doesn’t install
by Carole_fon on 2019/06/24 20:37
The app installation stops halfway and never resumes - this is an iPhone 6s.
€48 in Europe
by George183820573 on 2019/06/22 14:52
I love this concept. That said, this company has wasted my money. I booked an eticket for a train from Amsterdam to Brussels through theTrainline.com, 1.5 hours prior to departure. I received 3 booking confirmations & no ticket. I called their help line, only to be informed that the helpline would only work for bookings in the UK. I ended up paying full price at a ticket booth in the station in order to make the train. I do not know where this service failed. Was it because I did not use the app (WiFi too slow to download it)? Was it because it was outside the UK (why even offer?!)? But the end result is that I paid for a ticket that I never received. EDIT: I have amended my review from 1* to 4*. I emailed their customer support, they confirmed that a ticket had never been issued, & issued me a full refund. Thanks Trainline!
This is a hoax
by tonybcn2019 on 2019/06/22 11:28
I booked a train ride in Spain to attend a meeting on a Saturday. After reviewing dates and times I made the payment then an email was sent to me with the wrong departure date!!! Tried correcting the issue minutes after by talking to someone with no success. The train company says that they cannot refund my money. They have no costumer service phone number, email or anything. DO NOT BECOME A VICTIM. Use an oficial agency or the
Does this app work?
by areyouseriois on 2019/06/13 07:38
Not one date or time I put in works? Not one.. not only that.. asks for a Nickname for the review and that doesn’t work either!
Must Have for Tourists
by JakesTech on 2019/06/09 07:59
Taking a trip back to the UK again at the end of June. This app is a must have for rail tix in the UK. Really really simple to use and quick! Purchased advanced tickets on VT, GW, and XC. All were able to be added to Apple Wallet in one tap after purchase. Learned about the app from All the Stations and decided to give it a try. Couldn't be happier! Thanks y'all!
Where is the "Add to Apple Wallet" option?
by kwyxz on 2019/06/06 20:54
This is a fine app to buy tickets but the previous versions allowed adding tickets to Apple Wallet. It seems to have disappeared with the new version and that is a huge letdown. Please bring this feature back.
Useless
by Black Adder1 on 2019/05/14 23:04
This app is about as much good as their website. First I tried to book a ticket online and have it delivered electronically but this is not an option. The options are delivered by mail or pick up at a ticket machine. After I booked the tickets I find out you can’t pick up your tickets at Heathrow Airport because there’s no ticket machines there! You have to go to the rail station to pick up your tickets and then go to the underground. In frustration I downloaded this app in the hopes of transferring my ticket to my apple wallet. This is not an option. All I wanted was a ticket emailed to me so I wouldn’t have to walk around Heathrow trying to find my tickets after a 12 hour flight.
More Options
by Travelmoments on 2019/05/06 13:05
Today I downloaded the app in hopes of finding an easier way to change a train ticket. The app still indicates that one must contact customer service to make changes, WHAT?? If a ticket is exchangeable for free and there is limited time to email customer service and wait for an answer, makes the app worthless to me. Unless I get in a bind I won’t use this company again. Will delete the app too.
Lack of Accountability
by 52review on 2019/04/23 08:59
The app malfunctioned and double-charged me for my ticket. When I tried to have the problem resolved, I was told that nothing could be done, as I was no longer eligible for a refund. Either decide between improving your app so that it doesn’t make errors when charging customers, or have some sort of system in place to address problems like double-charging.
Needs lots of support
by Gilmouresque on 2019/04/19 12:17
I regret using this application to purchase train tickets for 10 people to travel Europe. It’s okay for finding schedules, but I’ve had nothing but trouble doing the actual purchases. It shows purchase, then cancels and says I’ll receive a refund, but my credit cards show $2400 in purchased tickets for what should be $750. Frustrated that to resolve you can only send an email, no support phone numbers.
NOT secure
by Lafemmeartist on 2019/04/18 17:55
I am currently using both apps- Trainline and Trainline EU- Twice in two months, my app has been skimmed for one-way tickets, Each time to Paris and to London. I do NOT store my payment info on either app, but I do keep the account signed-in. I have alerted my bank, and now I am alerting you, the programmers! This is so very uncool! Fix it!
Unreliable search results
by CanyonMan22 on 2019/04/09 04:11
Before my Europe trip I downloaded this app to my phone and my ipad. When I search for train connections between the same cities on the same dates, the ipad version lists several options...and the phone version says no trains available! I know I won’t be relying on this buggy app for my travel.
Good but.......
by MahiSingh on 2019/04/03 01:44
I liked their old app better than this one. The new app shows upcoming and past bookings on the same page. There is no differentiation between upcoming and past bookings.
Scam!!!
by Pooppppppp38372985427 on 2019/03/26 13:01
Multiple times that the same thing happened. They take payment instantly and then instantly say they were unable to book the ticket and the money will be refunded in 5 days.
Needs some fixes
by Theragingrobin on 2019/03/11 18:58
The new app needs to add the year onto the date in the ticket section and separate current and past tickets. Also the calendar would be easier to use if you could see the entire month when you are searching. The old app had these options.
No warnings on canceled trains, refunding impossible through the app
by Philslade on 2019/02/28 17:48
As pointed out above. You need to email via the website and get a rep to handle it.
Cannot change language.
by byebye429 on 2019/02/17 17:06
Everything is in French, and there is nothing in settings to change it. Very poorly designed app.
Just, no
by carrot3000 on 2019/01/09 07:32
App defaulted to German and there is no way to change it back. Have uninstalled and reinstalled, spent 45 mins on the phone with the Helpline (useless; they insisted the problem was the language setting on my phone. Weird every other app is in English), and am beyond frustrated with it. You try booking a train ticket with Google Translate.
Wallet support
by marina pini on 2018/12/13 16:14
This needs to be rolled out to all journeys that allow for a mobile ticket. There’s nothing worse than fiddling about with your phone while trying to rush to catch a train or while in the chaos of getting off the train
Don’t use. Use another website
by gugfvh on 2018/12/02 14:33
Unable to download app on phone. Ran for 24 hours and kept failing. I ended up having to buy another ticket as you can’t print it out or get a code to use in the machine without phoning trainline. One hour after calling I gave up. Useless
Will not let me change the language
by Dan6272828473 on 2018/12/01 20:15
It defaulted to Spanish for no reason and there is no way to change this.
Sluggish on iPhone 6
by Allston-Tollcross on 2018/10/21 15:59
This app is convenient for finding dates and tickets, but In the last few months it has become pretty freezy and crashy on iPhone 6. This is a problem when you need times and tickets in a hurry like at a station. It also takes quite some time to load barcode tickets on iPhone 6. Performance is somewhat improved with WiFi turned off.
Big problems
by Marshall Fleming on 2018/10/14 14:13
The app doesn’t accept my valid credit card information to store as a payment type.
Can't change language?!?
by Anonymous 263858 on 2018/09/13 16:53
For some reason it downloaded in Spanish, and I can't figure out how to change it to English, and there is no way to contact for support!
Updated app
by Nmw32576 on 2018/08/27 17:08
Just did an update and now my app language is in German. I can't figure out how to change it back to English. I done even live in Germany.
App in foreign language
by Ayoitshunter on 2018/08/23 21:19
It randomly switched to German not that long ago, then today I opened it and it was in Spanish. No idea what to do as I’m in the UK and my phone is set to English so something might be bugged with the app.
Train line
by P.Vigil on 2018/06/22 13:07
Probably worst app ever.
Don’t read any reviews except 5 stars
by TitoMcGee on 2018/06/06 01:16
This is the best train app for all the UK. Period.
More integration please
by Leaveword on 2018/05/21 17:50
To test, just booked my UK rail ticket online from Trainline. Downloaded app. Why won’t app import ticket I just bought? Crazy. Makes it less likely that I will use app in future. I agree with other reviewers, ticket should go straight to Apple Wallet. Without these features, only making adoption more difficult.
Invaluable App
by carljw116 on 2018/05/19 14:14
As a frequent visitor, I rely on this app to prebook my train travel. I love the ease-of-use, ability to see train durations to help me decide on which train to take and number of stops for each trip. I also really like the ability to use the app for mobile tickets at many stations.
Doesn’t work
by BattleCommander on 2018/04/25 08:17
Can’t login with Google (that’s how my account was created online) and cant find any stations in Switzerland (website can). Using a different company to book now because website regularly fails with an “unknown error.” Used to be great. Really gone down hill.
Doesn’t work from overseas....
by beemstep on 2018/03/10 06:18
....even with Apple Pay. Garbage.
Easy and efficient
by typhoon stroller on 2017/09/14 09:00
I used Trainline to book advance purchase first class tickets on Virgin from Kings Cross to Newcastle, and Carlisle to Euston. The mobile tickets were readily available or activated the day prior to travel. One can save 30-60% by booking in advance and during off-peak. Trainline showed the price options and made the rail planning relatively painless. The only challenge would be if you must make last minute changes. That may require a phone call to Trainline. I will be recommending this app to my friends who plan to use train travel in the UK.
Ebo Tanya
by Bawkagyan8383 on 2017/07/25 18:00
Ibrahem gomazal @ yahoo. Com
Great app
by Sadde O on 2017/07/01 09:02
Great service
Great, easy to use app
by Motherofeandf on 2017/06/17 15:31
Love this app - so easy to use. Live in the US, and had no trouble at all booking seats.
Great Details and seating options
by Sxmkgt on 2017/05/21 19:27
Great Details and seating options
Very easy to use app. Well done.
by Ericinthecity on 2017/05/21 18:05
Straight forward and intuitive
Getting worse
by M poppins on 2017/05/21 10:07
Getting less and less impressed. Several times now my tickets will fail to print and the second machine will not work since the system says I already printed them. But for £10 you can cancel and rebuy the tickets. It's cheaper to buy the tickets at the station once and be done.
Very nice
by JaySherman74 on 2017/05/20 16:25
Very nice app. Easy to use.
Nice App
by Pepper2006 on 2017/05/02 18:25
It's a very nice app, because you can use Apple Pay, schedule your trains, and allows you to add your train trip to your calendar.
Most helpful!
by Nick Nolton on 2017/05/02 07:00
Great App!!
Easy to use
by Run_far_and_fast on 2017/05/01 09:32
New to this app. I travel a lot to London and a colleague told me about this app. Makes getting rail tickets easy; no more queuing up in long lines, I just print my tickets at machines and fly trough busy stations.
Awesome app
by jwswj on 2017/04/30 17:52
So nice. Love it.
This app is spot on!
by JagonPinky on 2017/04/29 05:55
We used the Trainline app to travel across Europe. Not only did it send us notifications for the next leg of the journey, but it also made it easy to look up any information regarding out trip. This is by far the the most useful app I've used.
Great!
by sugarland2010 on 2017/04/22 14:23
Very clear, very helpful, very convenient.
Easy to Use
by KaraMarie16 on 2017/04/19 02:16
Love the app so far!
Great App!
by Rusmaini on 2017/04/04 08:41
It works wonderfully and easy to use.
Great app
by Merrrrinda on 2017/04/03 20:01
Works wonderfully, great for paperless use if you have a habit of loosing things. Never an issue traveling to and from London
Pretty Awesome
by bRI4N4 on 2017/04/03 16:51
It's does the job and let's you know what seat your in and everything. I wish all trips supported the barcode (ticket) method as well as told you what platform you will be in. That's what could make this 5 stars.
Great app!
by Luki22Fab on 2017/03/29 13:52
I travel often to London and prefer to do so by train rather than car and this app makes it effortless!! Absolutely love it!
Love this app.
by Tamarinda345 on 2017/03/24 09:18
Easy to use and beautiful. Excellent app! :)
Excellent App!
by MorgaScoot on 2017/03/23 09:03
I don't know what I'd do without this app! I'm on a train almost every day, and this app makes buying tickets so easy. It's quick, easy, and I can download my tickets on my phone so I don't have to pick them up at the station. I would definitely recommend this app to anyone.
Easy to Use and Book Trips
by Snifferpanda on 2017/02/21 00:31
Very easy to use and find intineraries to travel throughout the UK saving me lots of money and time.
اقراء في اسفل
by X_man_X on 2017/02/15 13:53
برنامج جدا رائع وسهل لحجز التذاكر داخل بريطانيا ويمكن ان تكون التذاكر في الايفون لذا لا تحتاج للذهاب للالات للحصول على التذاكر وانصح باخذ بطاقه الريل كارد لانها تقدم خصم يصل للثلث مثلا حصلت على خصم 100 باوند ولكن يجب حمل البطاقه معك في القطار والا دفع تذكره اخرى
Just plain works.
by violethum on 2017/02/13 17:38
I use it daily and have never had an issue with it. It works exactly as I expect.
Great app, simple and effective !
by themagyar on 2017/02/11 16:01
3 for 3 so far, super easy and effective.
Superb :)
by Sergiu Mazilescu on 2017/02/10 21:59
I enjoy this app of yours because is simple , practical and friendly. Good job 🙌🏼
Works Perfectly
by NJOswald! on 2017/02/09 07:57
The app is easy to use for getting train times and buying a ticket. I use Apple Pay to buy the ticket and pick it up from the station machines, quick and easy!
Love it
by J.L.Pete on 2017/02/08 16:29
Working perfectly.
Great App
by UAE Almarzooqi on 2017/02/02 10:06
Very helpful, fast and easy...
Use of the tap
by Ir2121 on 2017/01/31 12:11
Useful and easy to follow
Great app in U.K.
by Zhaojun Wang on 2017/01/29 17:03
This is the best app for U.K. Trains. It gives all the passengers convenience.
Hidden fees
by Reviewer 0072 on 2017/01/13 06:43
When I purchased my Gatwick Express ticket from the ap it showed just a ticket price of GBP 15.70 and a booking fee of -0-. In fact the same ticket was available via Gatwick Express for GBP 14.00.
Impossible de se connecter à captain train
by ilove iPad on 2017/01/09 10:13
Captain train a été racheté par Trainline. J'utilisais Captain train depuis ses débuts. Il m'est impossible d'accéder à mon compte via cette app qui ne propose pas le login Facebook. il est possible d'accéder à captain train uniquement sur Desktop. Du coup, je suis retournée sur l'application voyages SNCF.
Great app
by angelocecco13 on 2016/12/04 04:52
Very helpful and well designed application
Consistent and reliable
by Cstokes02 on 2016/11/29 13:50
I've never had any problems with the app. Simple to navigate and always works
Great App
by Mahzorimpan123 on 2016/11/21 10:49
Fantastic app for keeping train tickets organized and for finding the best route.
Excellent app
by SparkPlug39 on 2016/11/04 23:52
Easy to use,quick,very convenient and gives you the cheapest prices.
Excellent app
by RodsItunes on 2016/11/01 16:11
App works very well. Great layout, easy to follow
Great app
by Altitude5000 on 2016/10/27 17:40
Very easy to use
Handy, fast app - beats waiting in line.
by melaska on 2016/10/23 13:53
So far, I've used the app for five separate tickets which has helped me plan events ahead a day or two at a time.
Horrible. Do not use
by bscottww on 2016/10/13 13:40
Awful. If you have to change a ticket it's an absolute nightmare. Have to call, takes forever and their payments system is a mess. Didn't work for me 4 times with multiple cards. Tickets are non refundable so it's a total loss. Don't bother with them- use another app.
Poor
by Grumpy Sojouner on 2016/10/09 03:10
Website wouldn't allow me to change ticket date. No response from email request.
Brilliant!
by LeighStJohn on 2016/10/07 16:13
Thanks to this app, I am confidently navigating my way around England by myself. Love it!
Better but still lacking features
by MuggleReview on 2016/09/16 14:24
This is the best version of this app yet but it still lacks basic features. The ticket should be exportable to Apple Wallet for easy access/viewing while traveling. The ticket would be so much easier to scan or show the ticket attendant if using apple wallet
Makes my life easier!
by Wisam_y on 2016/09/13 07:23
Very easy to use. It takes no time to choose the train and pay for ticket.
Saeed
by Saeed Kharbash on 2016/09/08 09:42
Excellent service and extremely easy and friendly to use.
Easy Peasy
by floridascouse on 2016/09/03 00:51
As a father, grandfather & great grandfather, I found this site and the app, clear, user friendly and so easy to use. If a 78 yr old can do it, I believe a 7 or 8 yr old could!! It's that simple & logical
Very Simple, Saves Time
by Papaw10 on 2016/08/25 20:20
Worked very easily. On trip to UK front US. No need to worry!
This app is amazing
by Beast 55( god rocks ) on 2019/11/06 17:50
I live in Switzerland and use this for going anywhere outside of the country. It always finds the BEST prices and extremely easy to use. Highly recommend for europe
Payment Not Accepted & ZERO Help from Customer Service
by schlieve on 2019/11/24 22:33
After working to purchase train tickets twice, the app suddenly stopped working. It says “oops” every time I try to submit payment - I’ve tried multiple different credit cards, Apple Pay and PayPal and none work. Yet I’ve used those cards in numerous other places with no issue and spoke to the card company and there is no block on my card. I reached out to their support two days ago and the customer service rep sent a generic form of info to fill out, then said he didn’t know what was wrong and was sending it up the chain. ZERO follow up since then. He also said them to purchase over the phone instead. No thanks, I have no interest in giving this company my business. Will purchase at the train station, directly from the train company instead. Avoid this app, it’ll just waste your time and frustrate you. A quick google search shows I’m not the only one with this issue either. Some from years ago yet the company still doesn’t seem to have a solution to their problem!
Easy and efficient
by typhoon stroller on 2017/09/14 09:00
I used Trainline to book advance purchase first class tickets on Virgin from Kings Cross to Newcastle, and Carlisle to Euston. The mobile tickets were readily available or activated the day prior to travel. One can save 30-60% by booking in advance and during off-peak. Trainline showed the price options and made the rail planning relatively painless. The only challenge would be if you must make last minute changes. That may require a phone call to Trainline. I will be recommending this app to my friends who plan to use train travel in the UK.
Can’t check past tickets.
by Digsfhhgg on 2019/11/19 07:41
The app was wonderful until you could no longer check tickets purchased over the website or in the past.
Quick and easy
by agnesl on 2015/05/29 08:04
A quick, easy, hassle free way to buy tickets and keep travel times and dates organised. I'm not a regular commuter or business traveler but find myself traveling by train for work or pleasure about twice a month always to different places, making connections, returns from a different station. It easily becomes difficult to keep up with this as it is not just a familiar commuter routine. This app makes everything easy! Would highly recommend.
Post upgrade issue fixed 5 stars again
by Ilovedessert on 2015/07/25 15:32
Updated review the post upgrade issue was resolved so must have been a server issue. Great app, very convenient, I use it all the time. I love the previous versions of this app however after the upgrade my history of tickets and upcoming reservations no longer show up and the app shows an error message 'oops something has gone a bit wrong try again later'
Useless
by Black Adder1 on 2019/05/14 23:04
This app is about as much good as their website. First I tried to book a ticket online and have it delivered electronically but this is not an option. The options are delivered by mail or pick up at a ticket machine. After I booked the tickets I find out you can’t pick up your tickets at Heathrow Airport because there’s no ticket machines there! You have to go to the rail station to pick up your tickets and then go to the underground. In frustration I downloaded this app in the hopes of transferring my ticket to my apple wallet. This is not an option. All I wanted was a ticket emailed to me so I wouldn’t have to walk around Heathrow trying to find my tickets after a 12 hour flight.
Must Have for Tourists
by JakesTech on 2019/06/09 07:59
Taking a trip back to the UK again at the end of June. This app is a must have for rail tix in the UK. Really really simple to use and quick! Purchased advanced tickets on VT, GW, and XC. All were able to be added to Apple Wallet in one tap after purchase. Learned about the app from All the Stations and decided to give it a try. Couldn't be happier! Thanks y'all!
Very disappointed
by Nije1 on 2019/10/24 15:28
I bought a return ticket London/Edinburgh for my family. My wife and I stood all through the outbound journey - 4 1/2 hrs! Surprised to know that we do not have seat. We reported to the train operator (LNER) on arrival at Edinburgh Waverley. They said it’s Trainline and that they have have lots of similar cases. I called Trainline to report the issue/understand why I do not have seat. Then I heard the biggest shock in my life - “my trip was not confirmed and that I should have called to confirm my reservation”. Reservation.. for a paid and confirmed ticket...? There was the repeat of the usual “marketing script” from the the two Indian officers I spoke to. Unfortunately they ran out of ideas as script was obviously inconsistent with my questions. I find it difficult to believe/accept that one has to call to confirm reservation after having booked, chosen a seat and confirmation received. Summary; buyer beware! A very opportunistic platform with a high probability to cheat! Use them again? Absolute NO!
Sluggish on iPhone 6
by Allston-Tollcross on 2018/10/21 15:59
This app is convenient for finding dates and tickets, but In the last few months it has become pretty freezy and crashy on iPhone 6. This is a problem when you need times and tickets in a hurry like at a station. It also takes quite some time to load barcode tickets on iPhone 6. Performance is somewhat improved with WiFi turned off.
Excellent App - But would like a change
by Bbear-01 on 2016/06/03 08:44
I love using this application, and do travel on UK trains without. My only request (if the developers look at comments) would to have the user be prompted to select the ticket collection method rather than default to pickup. If you do not have time to pickup you ticket or cannot you are charge a £10 refund fee.
Invaluable App
by carljw116 on 2018/05/19 14:14
As a frequent visitor, I rely on this app to prebook my train travel. I love the ease-of-use, ability to see train durations to help me decide on which train to take and number of stops for each trip. I also really like the ability to use the app for mobile tickets at many stations.
Excellent App!
by MorgaScoot on 2017/03/23 09:03
I don't know what I'd do without this app! I'm on a train almost every day, and this app makes buying tickets so easy. It's quick, easy, and I can download my tickets on my phone so I don't have to pick them up at the station. I would definitely recommend this app to anyone.
Don’t Purchase Tickets Using This App
by mnbvqwerty1234987 on 2019/06/30 11:31
I bought tickets using Trainline for my wife, my daughter, and myself to travel within the UK. The online, in-app tickets that we were sold did not have any seat numbers. The other passengers on the train all took their seats, which were reserved by their seat numbers, and we were left with nowhere to sit. I can’t believe that we paid for full price tickets and did not get seats. I might use this app to look up train schedules but I will never purchase tickets with it again.
Love it
by ccih on 2010/03/28 13:07
It gives you info for a specific journey, but even better: then you can ask it to generate a timetable for that trip for a full week. You can save these timetables at home, and then have a full set to refer to when you're in England and want data turned off. Great resource!
This app is spot on!
by JagonPinky on 2017/04/29 05:55
We used the Trainline app to travel across Europe. Not only did it send us notifications for the next leg of the journey, but it also made it easy to look up any information regarding out trip. This is by far the the most useful app I've used.
Useful train timetable app
by zoesands on 2010/03/22 00:02
I found this app to be really useful, it automatically saves your journeys which is great if you want to check your most frequently used trips on a regular basis. I would recommend downloading this app for journeys taken in the UK.
More Options
by Travelmoments on 2019/05/06 13:05
Today I downloaded the app in hopes of finding an easier way to change a train ticket. The app still indicates that one must contact customer service to make changes, WHAT?? If a ticket is exchangeable for free and there is limited time to email customer service and wait for an answer, makes the app worthless to me. Unless I get in a bind I won’t use this company again. Will delete the app too.
Needs some fixes
by Theragingrobin on 2019/03/11 18:58
The new app needs to add the year onto the date in the ticket section and separate current and past tickets. Also the calendar would be easier to use if you could see the entire month when you are searching. The old app had these options.
thetrainline
by Pondhopper53 on 2011/09/15 02:08
A great app overall, with one annoying glitch: it's awkward to plan ahead from a separate time zone. Asked for trains leaving at 1200 hrs, the program presumes that I mean 1200 at my PLANNING location (U.S. west coast), rather than 1200 at my location of departure (Greater London). The resulting list of trains begins at 2000 London time, exactly corresponding to the eight-hour time zone difference.
A Lifesaver!
by mf4772 on 2019/08/18 21:06
This app made planning my trips around Italy a breeze and even being able to buy the tickets in the app saved me more than a few times with tight connections! Highly recommend!
Great App
by Mpilchuk on 2015/05/03 09:10
I used this app to book many trips on my 3 month stay in the UK. Keeps all my information, allows you to find routes you like and you purchase the ticket in the App. At the station you get your physical ticket at the ticket machine.
Works Perfectly
by NJOswald! on 2017/02/09 07:57
The app is easy to use for getting train times and buying a ticket. I use Apple Pay to buy the ticket and pick it up from the station machines, quick and easy!
Great app!!
by Baraa Al Jabiri on 2015/06/12 17:26
This app is amazingly amazing that you feel like your name is written in the hall of fame, this rating is unnecessary and I bet no one is going to read it and it will stay lonely for the rest of its existence forever or until Apple servers stay online or so.
This app made me pay more for less service than just buying from the train company
by lupinelady123 on 2019/08/10 18:22
This app made my travel in Italy way more difficult. I paid extra for flexibility for my tickets. But trenitalia won’t allow me to change my tickets because I purchased on this app, and there is absolutely no customer service on this app beyond annoying messages that say things like “we are still learning.”
More integration please
by Leaveword on 2018/05/21 17:50
To test, just booked my UK rail ticket online from Trainline. Downloaded app. Why won’t app import ticket I just bought? Crazy. Makes it less likely that I will use app in future. I agree with other reviewers, ticket should go straight to Apple Wallet. Without these features, only making adoption more difficult.
Better but still lacking features
by MuggleReview on 2016/09/16 14:24
This is the best version of this app yet but it still lacks basic features. The ticket should be exportable to Apple Wallet for easy access/viewing while traveling. The ticket would be so much easier to scan or show the ticket attendant if using apple wallet
Awesome
by 0011010000110010 on 2015/08/09 14:15
Compared the the previous versions this is awesome. Works as expected. Would like to see a filter option that instead of giving a time just say in this day and cheapest. Would cut down on the back and forth with searching.
Easy to use
by Run_far_and_fast on 2017/05/01 09:32
New to this app. I travel a lot to London and a colleague told me about this app. Makes getting rail tickets easy; no more queuing up in long lines, I just print my tickets at machines and fly trough busy stations.
Needs lots of support
by Gilmouresque on 2019/04/19 12:17
I regret using this application to purchase train tickets for 10 people to travel Europe. It’s okay for finding schedules, but I’ve had nothing but trouble doing the actual purchases. It shows purchase, then cancels and says I’ll receive a refund, but my credit cards show $2400 in purchased tickets for what should be $750. Frustrated that to resolve you can only send an email, no support phone numbers.
App review
by tamzin fan on 2015/05/29 09:38
Absolutely no complaints so far. I'll see what happens when I arrive in London and go to the station to pick up the ticket. I'd have preferred to have the ticket emailed to me, but I'll see if there are any problems in London
Nice and simple!
by Basti2410 on 2016/04/14 19:20
Downloaded the app as I wanted to quickly buy tickets for next week. From selecting download to buying via Apple Pay it took about 2 minutes!
Lack of Accountability
by 52review on 2019/04/23 08:59
The app malfunctioned and double-charged me for my ticket. When I tried to have the problem resolved, I was told that nothing could be done, as I was no longer eligible for a refund. Either decide between improving your app so that it doesn’t make errors when charging customers, or have some sort of system in place to address problems like double-charging.
Super simple!!
by IDareYou2 on 2016/02/04 21:03
My partner was looking for a trip today but only found a fare for £50. I opened the app and found one for the same trip for £28, and paid with Apple Pay. It was almost too good to be true.
Great app!
by NorthSeaSon on 2015/12/21 11:08
Great interface & easy to use. Have used it several times and always glad for the convenience it provides. Highly recommend!
Very convenient
by Catringa on 2019/10/24 09:48
I find it very easy to find and buy tickets, I like that I get alerts, I can sabe the passengers names and information so it saves time. Also it shows the cheapest
Easy Peasy
by floridascouse on 2016/09/03 00:51
As a father, grandfather & great grandfather, I found this site and the app, clear, user friendly and so easy to use. If a 78 yr old can do it, I believe a 7 or 8 yr old could!! It's that simple & logical
This is a hoax
by tonybcn2019 on 2019/06/22 11:28
I booked a train ride in Spain to attend a meeting on a Saturday. After reviewing dates and times I made the payment then an email was sent to me with the wrong departure date!!! Tried correcting the issue minutes after by talking to someone with no success. The train company says that they cannot refund my money. They have no costumer service phone number, email or anything. DO NOT BECOME A VICTIM. Use an oficial agency or the
Pretty Awesome
by bRI4N4 on 2017/04/03 16:51
It's does the job and let's you know what seat your in and everything. I wish all trips supported the barcode (ticket) method as well as told you what platform you will be in. That's what could make this 5 stars.
Save s big time and money
by Yiding Cao on 2015/10/03 20:11
always saves a lot if you book i advance. One thing though, it would be perfect if the feature "show me a cheaper route" could be added.
Booking
by inez1998 on 2019/09/17 23:35
I’m very disappointed with their website and not being able to call them unless you’re traveling UK. They charged my bank account twice and I only needed one ticket. Refusing to refund me the money. Because they don’t understand that their website charged me twice and sent me two train tickets. I recommend being careful using this site.
Wallet support
by marina pini on 2018/12/13 16:14
This needs to be rolled out to all journeys that allow for a mobile ticket. There’s nothing worse than fiddling about with your phone while trying to rush to catch a train or while in the chaos of getting off the train
Where is the "Add to Apple Wallet" option?
by kwyxz on 2019/06/06 20:54
This is a fine app to buy tickets but the previous versions allowed adding tickets to Apple Wallet. It seems to have disappeared with the new version and that is a huge letdown. Please bring this feature back.
FAIL
by twanggrrl on 2019/07/01 09:07
Due to taxi issues knew I would miss my train an hour before. Trainline app does not show latest availability for comparable trains. Saw availability on French site Oui and rebooked. Looked for help on the app and Your chat bot said it was still learning about European trains! I should get a refund because my ticket was exchangeable but not refundable. I had to rebook on another site because of your site’s inadequacy.
Great app
by Nimesh Singh on 2015/09/26 22:57
Makes it unbelievably easier to plan travel, book tickets and view timings and your tickets. Definitely recommend 👍🏽
Easy to Use!
by SBaack on 2019/07/30 10:49
Just bought my first class ticket from Genoa to Florence. Super easy! Takes the mystery out of buying a European train ticket before leaving the US!
As of September 2015 what was decent now C**P
by scallagh on 2015/09/07 07:17
What was a decent app now woefully annoying and like a c**p beta version. Looking up tickets you now have needed options obscured (can't get to singl or return options to click ) by UI 'overlays' that won't get out of the way . Now, when you manage to chose times for the next day you ALSO get about 12 hits worth of trains BEFORE the time you want to depart ,i.e., the day before . I will probably erase the app now and have to use my iPhone browser to access the main site . I wish I could get back the prior version. I fell for the 'improvements' PR ! Having said that maybe this will work in an iPhone 6 ?? Otherwise , avoid
Does everything except make trains run on time
by jacksonwood on 2014/08/06 07:13
Ideal app for frequent travellers. Saves journeys and makes purchasing tickets very easy. I would have given it 5 stars if it offered seat-side bar service.
Both train tickets in my name?
by South Pause on 2019/07/03 19:43
Booked 2 one way tickets from Paris to Amboise for me and for my husband, but both passengers are listed as me. Is that because I used my credit card? Cannot go in to revise passenger names.
Rating Trends
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All Versions
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Current Version (115)
5.0
236 total
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App name
Trainline: Book train tickets
Description
Welcome aboard Trainline – Europe’s leading train and bus app. We’ve made it quick and easy for you to travel across the UK and the rest of Europe by rail and road. You can book great value tickets for Virgin Trains, GWR, LNER, National Express and more. You can even plan your international trips by train or bus across 45 countries in Europe and the rest of the world, including the UK, France, Italy, Spain and Germany. Plus, you’re always in control of your trip thanks to our live train times (for UK rail, Trenitalia, Renfe, and SNCF routes), price alerts, Mobile Tickets/etickets and seat selection (where available). Why Trainline? • All your train and bus journeys in one place – plan an international country-hopping adventure on our app. • Compare train and bus options from 220 train and bus companies. • Pay in your preferred currency – Available in USD, GBP, EUR, AUD, CAD, CHF, and SEK. • Buy your tickets with Apple Pay, PayPal, and all major credit cards and debit cards. • Add loyalty and discount cards to get benefits from UK rail, Eurostar, SNCF, Thalys and Renfe. • Book in advance or on the day of travel, up to 15 minutes before departure. • Skip station queues with tickets on your phone on selected routes – Buh-bye paper tickets. Travel Europe effortlessly and book tickets for trips with: • Eurostar (UK, France, and the Netherlands) • Heathrow Express (UK) • Virgin Trains (UK) • GWR (UK) • National Express (UK) • London Overground (UK) • SNCF (France) • TGV Lyria (France) • Thalys (France) • Trenitalia (Italy) • Italo (Italy) • Renfe (Spain) • Alsa (Spain) • Deutsche Bahn (Germany) • ÖBB (Austria) • SBB (Switzerland) • NS (the Netherlands) • SNCB (Belgium) • Flixbus and many, many more… So, download your FREE Trainline app and get access to live train times, and cheap train and bus tickets across Europe. Have a question? Read our FAQs: https://www.thetrainline.com/en/help/ Follow Trainline on social: • Facebook: facebook.com/trainline.eu • Twitter: twitter.com/trainline_eu • Instagram: @trainline
Payment Not Accepted & ZERO Help from Customer Service
by schlieve on 2019/11/24 22:33
After working to purchase train tickets twice, the app suddenly stopped working. It says “oops” every time I try to submit payment - I’ve tried multiple different credit cards, Apple Pay and PayPal and none work. Yet I’ve used those cards in numerous other places with no issue and spoke to the card company and there is no block on my card. I reached out to their support two days ago and the customer service rep sent a generic form of info to fill out, then said he didn’t know what was wrong and was sending it up the chain. ZERO follow up since then. He also said them to purchase over the phone instead. No thanks, I have no interest in giving this company my business. Will purchase at the train station, directly from the train company instead. Avoid this app, it’ll just waste your time and frustrate you. A quick google search shows I’m not the only one with this issue either. Some from years ago yet the company still doesn’t seem to have a solution to their problem!
Can’t check past tickets.
by Digsfhhgg on 2019/11/19 07:41
The app was wonderful until you could no longer check tickets purchased over the website or in the past.
upmobi.xyz!!raise downloads by 10 times
by Axtyn Goneau on 2019/11/12 04:55
This is one of the best apps i have found till now. Appreciated your hard work. Btw, here wa can provide rating, review, so as to the keyword searching install.Want to get more organic users, then find us in upmobi.xyz
This app is amazing
by Beast 55( god rocks ) on 2019/11/06 17:50
I live in Switzerland and use this for going anywhere outside of the country. It always finds the BEST prices and extremely easy to use. Highly recommend for europe
Very disappointed
by Nije1 on 2019/10/24 15:28
I bought a return ticket London/Edinburgh for my family. My wife and I stood all through the outbound journey - 4 1/2 hrs! Surprised to know that we do not have seat. We reported to the train operator (LNER) on arrival at Edinburgh Waverley. They said it’s Trainline and that they have have lots of similar cases. I called Trainline to report the issue/understand why I do not have seat. Then I heard the biggest shock in my life - “my trip was not confirmed and that I should have called to confirm my reservation”. Reservation.. for a paid and confirmed ticket...? There was the repeat of the usual “marketing script” from the the two Indian officers I spoke to. Unfortunately they ran out of ideas as script was obviously inconsistent with my questions. I find it difficult to believe/accept that one has to call to confirm reservation after having booked, chosen a seat and confirmation received. Summary; buyer beware! A very opportunistic platform with a high probability to cheat! Use them again? Absolute NO!
Very convenient
by Catringa on 2019/10/24 09:48
I find it very easy to find and buy tickets, I like that I get alerts, I can sabe the passengers names and information so it saves time. Also it shows the cheapest
Booking
by inez1998 on 2019/09/17 23:35
I’m very disappointed with their website and not being able to call them unless you’re traveling UK. They charged my bank account twice and I only needed one ticket. Refusing to refund me the money. Because they don’t understand that their website charged me twice and sent me two train tickets. I recommend being careful using this site.
App should be called “Bus”
by 1Eydjax on 2019/08/19 03:09
Europe only has buses theses days, No trains. I checked every city of every country I’ll be traveling and not one train option. The app should be called BUS
A Lifesaver!
by mf4772 on 2019/08/18 21:06
This app made planning my trips around Italy a breeze and even being able to buy the tickets in the app saved me more than a few times with tight connections! Highly recommend!
This app made me pay more for less service than just buying from the train company
by lupinelady123 on 2019/08/10 18:22
This app made my travel in Italy way more difficult. I paid extra for flexibility for my tickets. But trenitalia won’t allow me to change my tickets because I purchased on this app, and there is absolutely no customer service on this app beyond annoying messages that say things like “we are still learning.”
Easy to Use!
by SBaack on 2019/07/30 10:49
Just bought my first class ticket from Genoa to Florence. Super easy! Takes the mystery out of buying a European train ticket before leaving the US!
App is a SCAM. Beware
by MR MISTER CARL on 2019/07/10 17:36
Worst experience ever. Purchased. Never sent ticket. Inept customer service. The Worst!
Unreliable
by Reader606571876 on 2019/07/10 15:29
Highly unreliable information. The app suggested a journey for which the second train left before the first arrived (not due to a delay - this was the timetabled schedule). Irresponsible of them not to check their code.
No phone contact for Europe trips
by Marvolo. on 2019/07/04 16:50
I called to try and get my confirmation email resent but apparently Trainline does not have a person to call for assistance with European trips. Really frustrating.
Both train tickets in my name?
by South Pause on 2019/07/03 19:43
Booked 2 one way tickets from Paris to Amboise for me and for my husband, but both passengers are listed as me. Is that because I used my credit card? Cannot go in to revise passenger names.
Useless App
by Sleepless in Southern Spain on 2019/07/02 11:25
Every time I reached the confirmation page for my booking, the app crashed. Every single time. The website was even worse, crashing at each step in the process. Finally I just gave up without train tickets for our European vacation. We simply flew to Amsterdam and stayed the whole time instead of traveling around as planned.
FAIL
by twanggrrl on 2019/07/01 09:07
Due to taxi issues knew I would miss my train an hour before. Trainline app does not show latest availability for comparable trains. Saw availability on French site Oui and rebooked. Looked for help on the app and Your chat bot said it was still learning about European trains! I should get a refund because my ticket was exchangeable but not refundable. I had to rebook on another site because of your site’s inadequacy.
Don’t Purchase Tickets Using This App
by mnbvqwerty1234987 on 2019/06/30 11:31
I bought tickets using Trainline for my wife, my daughter, and myself to travel within the UK. The online, in-app tickets that we were sold did not have any seat numbers. The other passengers on the train all took their seats, which were reserved by their seat numbers, and we were left with nowhere to sit. I can’t believe that we paid for full price tickets and did not get seats. I might use this app to look up train schedules but I will never purchase tickets with it again.
Bad app
by samir ahakskdvb on 2019/06/27 17:00
The worst app I have ever seen in my live.
App doesn’t install
by Carole_fon on 2019/06/24 20:37
The app installation stops halfway and never resumes - this is an iPhone 6s.
€48 in Europe
by George183820573 on 2019/06/22 14:52
I love this concept. That said, this company has wasted my money. I booked an eticket for a train from Amsterdam to Brussels through theTrainline.com, 1.5 hours prior to departure. I received 3 booking confirmations & no ticket. I called their help line, only to be informed that the helpline would only work for bookings in the UK. I ended up paying full price at a ticket booth in the station in order to make the train. I do not know where this service failed. Was it because I did not use the app (WiFi too slow to download it)? Was it because it was outside the UK (why even offer?!)? But the end result is that I paid for a ticket that I never received. EDIT: I have amended my review from 1* to 4*. I emailed their customer support, they confirmed that a ticket had never been issued, & issued me a full refund. Thanks Trainline!
This is a hoax
by tonybcn2019 on 2019/06/22 11:28
I booked a train ride in Spain to attend a meeting on a Saturday. After reviewing dates and times I made the payment then an email was sent to me with the wrong departure date!!! Tried correcting the issue minutes after by talking to someone with no success. The train company says that they cannot refund my money. They have no costumer service phone number, email or anything. DO NOT BECOME A VICTIM. Use an oficial agency or the
Does this app work?
by areyouseriois on 2019/06/13 07:38
Not one date or time I put in works? Not one.. not only that.. asks for a Nickname for the review and that doesn’t work either!
Must Have for Tourists
by JakesTech on 2019/06/09 07:59
Taking a trip back to the UK again at the end of June. This app is a must have for rail tix in the UK. Really really simple to use and quick! Purchased advanced tickets on VT, GW, and XC. All were able to be added to Apple Wallet in one tap after purchase. Learned about the app from All the Stations and decided to give it a try. Couldn't be happier! Thanks y'all!
Where is the "Add to Apple Wallet" option?
by kwyxz on 2019/06/06 20:54
This is a fine app to buy tickets but the previous versions allowed adding tickets to Apple Wallet. It seems to have disappeared with the new version and that is a huge letdown. Please bring this feature back.
Useless
by Black Adder1 on 2019/05/14 23:04
This app is about as much good as their website. First I tried to book a ticket online and have it delivered electronically but this is not an option. The options are delivered by mail or pick up at a ticket machine. After I booked the tickets I find out you can’t pick up your tickets at Heathrow Airport because there’s no ticket machines there! You have to go to the rail station to pick up your tickets and then go to the underground. In frustration I downloaded this app in the hopes of transferring my ticket to my apple wallet. This is not an option. All I wanted was a ticket emailed to me so I wouldn’t have to walk around Heathrow trying to find my tickets after a 12 hour flight.
More Options
by Travelmoments on 2019/05/06 13:05
Today I downloaded the app in hopes of finding an easier way to change a train ticket. The app still indicates that one must contact customer service to make changes, WHAT?? If a ticket is exchangeable for free and there is limited time to email customer service and wait for an answer, makes the app worthless to me. Unless I get in a bind I won’t use this company again. Will delete the app too.
Lack of Accountability
by 52review on 2019/04/23 08:59
The app malfunctioned and double-charged me for my ticket. When I tried to have the problem resolved, I was told that nothing could be done, as I was no longer eligible for a refund. Either decide between improving your app so that it doesn’t make errors when charging customers, or have some sort of system in place to address problems like double-charging.
Needs lots of support
by Gilmouresque on 2019/04/19 12:17
I regret using this application to purchase train tickets for 10 people to travel Europe. It’s okay for finding schedules, but I’ve had nothing but trouble doing the actual purchases. It shows purchase, then cancels and says I’ll receive a refund, but my credit cards show $2400 in purchased tickets for what should be $750. Frustrated that to resolve you can only send an email, no support phone numbers.
NOT secure
by Lafemmeartist on 2019/04/18 17:55
I am currently using both apps- Trainline and Trainline EU- Twice in two months, my app has been skimmed for one-way tickets, Each time to Paris and to London. I do NOT store my payment info on either app, but I do keep the account signed-in. I have alerted my bank, and now I am alerting you, the programmers! This is so very uncool! Fix it!
Unreliable search results
by CanyonMan22 on 2019/04/09 04:11
Before my Europe trip I downloaded this app to my phone and my ipad. When I search for train connections between the same cities on the same dates, the ipad version lists several options...and the phone version says no trains available! I know I won’t be relying on this buggy app for my travel.
Good but.......
by MahiSingh on 2019/04/03 01:44
I liked their old app better than this one. The new app shows upcoming and past bookings on the same page. There is no differentiation between upcoming and past bookings.
Scam!!!
by Pooppppppp38372985427 on 2019/03/26 13:01
Multiple times that the same thing happened. They take payment instantly and then instantly say they were unable to book the ticket and the money will be refunded in 5 days.
Needs some fixes
by Theragingrobin on 2019/03/11 18:58
The new app needs to add the year onto the date in the ticket section and separate current and past tickets. Also the calendar would be easier to use if you could see the entire month when you are searching. The old app had these options.
No warnings on canceled trains, refunding impossible through the app
by Philslade on 2019/02/28 17:48
As pointed out above. You need to email via the website and get a rep to handle it.
Cannot change language.
by byebye429 on 2019/02/17 17:06
Everything is in French, and there is nothing in settings to change it. Very poorly designed app.
Just, no
by carrot3000 on 2019/01/09 07:32
App defaulted to German and there is no way to change it back. Have uninstalled and reinstalled, spent 45 mins on the phone with the Helpline (useless; they insisted the problem was the language setting on my phone. Weird every other app is in English), and am beyond frustrated with it. You try booking a train ticket with Google Translate.
Wallet support
by marina pini on 2018/12/13 16:14
This needs to be rolled out to all journeys that allow for a mobile ticket. There’s nothing worse than fiddling about with your phone while trying to rush to catch a train or while in the chaos of getting off the train
Don’t use. Use another website
by gugfvh on 2018/12/02 14:33
Unable to download app on phone. Ran for 24 hours and kept failing. I ended up having to buy another ticket as you can’t print it out or get a code to use in the machine without phoning trainline. One hour after calling I gave up. Useless
Will not let me change the language
by Dan6272828473 on 2018/12/01 20:15
It defaulted to Spanish for no reason and there is no way to change this.
Sluggish on iPhone 6
by Allston-Tollcross on 2018/10/21 15:59
This app is convenient for finding dates and tickets, but In the last few months it has become pretty freezy and crashy on iPhone 6. This is a problem when you need times and tickets in a hurry like at a station. It also takes quite some time to load barcode tickets on iPhone 6. Performance is somewhat improved with WiFi turned off.
Big problems
by Marshall Fleming on 2018/10/14 14:13
The app doesn’t accept my valid credit card information to store as a payment type.
Can't change language?!?
by Anonymous 263858 on 2018/09/13 16:53
For some reason it downloaded in Spanish, and I can't figure out how to change it to English, and there is no way to contact for support!
Updated app
by Nmw32576 on 2018/08/27 17:08
Just did an update and now my app language is in German. I can't figure out how to change it back to English. I done even live in Germany.
App in foreign language
by Ayoitshunter on 2018/08/23 21:19
It randomly switched to German not that long ago, then today I opened it and it was in Spanish. No idea what to do as I’m in the UK and my phone is set to English so something might be bugged with the app.
Train line
by P.Vigil on 2018/06/22 13:07
Probably worst app ever.
Don’t read any reviews except 5 stars
by TitoMcGee on 2018/06/06 01:16
This is the best train app for all the UK. Period.
More integration please
by Leaveword on 2018/05/21 17:50
To test, just booked my UK rail ticket online from Trainline. Downloaded app. Why won’t app import ticket I just bought? Crazy. Makes it less likely that I will use app in future. I agree with other reviewers, ticket should go straight to Apple Wallet. Without these features, only making adoption more difficult.
Invaluable App
by carljw116 on 2018/05/19 14:14
As a frequent visitor, I rely on this app to prebook my train travel. I love the ease-of-use, ability to see train durations to help me decide on which train to take and number of stops for each trip. I also really like the ability to use the app for mobile tickets at many stations.
Doesn’t work
by BattleCommander on 2018/04/25 08:17
Can’t login with Google (that’s how my account was created online) and cant find any stations in Switzerland (website can). Using a different company to book now because website regularly fails with an “unknown error.” Used to be great. Really gone down hill.
Doesn’t work from overseas....
by beemstep on 2018/03/10 06:18
....even with Apple Pay. Garbage.
Easy and efficient
by typhoon stroller on 2017/09/14 09:00
I used Trainline to book advance purchase first class tickets on Virgin from Kings Cross to Newcastle, and Carlisle to Euston. The mobile tickets were readily available or activated the day prior to travel. One can save 30-60% by booking in advance and during off-peak. Trainline showed the price options and made the rail planning relatively painless. The only challenge would be if you must make last minute changes. That may require a phone call to Trainline. I will be recommending this app to my friends who plan to use train travel in the UK.
Ebo Tanya
by Bawkagyan8383 on 2017/07/25 18:00
Ibrahem gomazal @ yahoo. Com
Great app
by Sadde O on 2017/07/01 09:02
Great service
Great, easy to use app
by Motherofeandf on 2017/06/17 15:31
Love this app - so easy to use. Live in the US, and had no trouble at all booking seats.
Great Details and seating options
by Sxmkgt on 2017/05/21 19:27
Great Details and seating options
Very easy to use app. Well done.
by Ericinthecity on 2017/05/21 18:05
Straight forward and intuitive
Getting worse
by M poppins on 2017/05/21 10:07
Getting less and less impressed. Several times now my tickets will fail to print and the second machine will not work since the system says I already printed them. But for £10 you can cancel and rebuy the tickets. It's cheaper to buy the tickets at the station once and be done.
Very nice
by JaySherman74 on 2017/05/20 16:25
Very nice app. Easy to use.
Nice App
by Pepper2006 on 2017/05/02 18:25
It's a very nice app, because you can use Apple Pay, schedule your trains, and allows you to add your train trip to your calendar.
Most helpful!
by Nick Nolton on 2017/05/02 07:00
Great App!!
Easy to use
by Run_far_and_fast on 2017/05/01 09:32
New to this app. I travel a lot to London and a colleague told me about this app. Makes getting rail tickets easy; no more queuing up in long lines, I just print my tickets at machines and fly trough busy stations.
Awesome app
by jwswj on 2017/04/30 17:52
So nice. Love it.
This app is spot on!
by JagonPinky on 2017/04/29 05:55
We used the Trainline app to travel across Europe. Not only did it send us notifications for the next leg of the journey, but it also made it easy to look up any information regarding out trip. This is by far the the most useful app I've used.
Great!
by sugarland2010 on 2017/04/22 14:23
Very clear, very helpful, very convenient.
Easy to Use
by KaraMarie16 on 2017/04/19 02:16
Love the app so far!
Great App!
by Rusmaini on 2017/04/04 08:41
It works wonderfully and easy to use.
Great app
by Merrrrinda on 2017/04/03 20:01
Works wonderfully, great for paperless use if you have a habit of loosing things. Never an issue traveling to and from London
Pretty Awesome
by bRI4N4 on 2017/04/03 16:51
It's does the job and let's you know what seat your in and everything. I wish all trips supported the barcode (ticket) method as well as told you what platform you will be in. That's what could make this 5 stars.
Great app!
by Luki22Fab on 2017/03/29 13:52
I travel often to London and prefer to do so by train rather than car and this app makes it effortless!! Absolutely love it!
Love this app.
by Tamarinda345 on 2017/03/24 09:18
Easy to use and beautiful. Excellent app! :)
Excellent App!
by MorgaScoot on 2017/03/23 09:03
I don't know what I'd do without this app! I'm on a train almost every day, and this app makes buying tickets so easy. It's quick, easy, and I can download my tickets on my phone so I don't have to pick them up at the station. I would definitely recommend this app to anyone.
Easy to Use and Book Trips
by Snifferpanda on 2017/02/21 00:31
Very easy to use and find intineraries to travel throughout the UK saving me lots of money and time.
اقراء في اسفل
by X_man_X on 2017/02/15 13:53
برنامج جدا رائع وسهل لحجز التذاكر داخل بريطانيا ويمكن ان تكون التذاكر في الايفون لذا لا تحتاج للذهاب للالات للحصول على التذاكر وانصح باخذ بطاقه الريل كارد لانها تقدم خصم يصل للثلث مثلا حصلت على خصم 100 باوند ولكن يجب حمل البطاقه معك في القطار والا دفع تذكره اخرى
Just plain works.
by violethum on 2017/02/13 17:38
I use it daily and have never had an issue with it. It works exactly as I expect.
Great app, simple and effective !
by themagyar on 2017/02/11 16:01
3 for 3 so far, super easy and effective.
Superb :)
by Sergiu Mazilescu on 2017/02/10 21:59
I enjoy this app of yours because is simple , practical and friendly. Good job 🙌🏼
Works Perfectly
by NJOswald! on 2017/02/09 07:57
The app is easy to use for getting train times and buying a ticket. I use Apple Pay to buy the ticket and pick it up from the station machines, quick and easy!
Love it
by J.L.Pete on 2017/02/08 16:29
Working perfectly.
Great App
by UAE Almarzooqi on 2017/02/02 10:06
Very helpful, fast and easy...
Use of the tap
by Ir2121 on 2017/01/31 12:11
Useful and easy to follow
Great app in U.K.
by Zhaojun Wang on 2017/01/29 17:03
This is the best app for U.K. Trains. It gives all the passengers convenience.
Hidden fees
by Reviewer 0072 on 2017/01/13 06:43
When I purchased my Gatwick Express ticket from the ap it showed just a ticket price of GBP 15.70 and a booking fee of -0-. In fact the same ticket was available via Gatwick Express for GBP 14.00.
Impossible de se connecter à captain train
by ilove iPad on 2017/01/09 10:13
Captain train a été racheté par Trainline. J'utilisais Captain train depuis ses débuts. Il m'est impossible d'accéder à mon compte via cette app qui ne propose pas le login Facebook. il est possible d'accéder à captain train uniquement sur Desktop. Du coup, je suis retournée sur l'application voyages SNCF.
Great app
by angelocecco13 on 2016/12/04 04:52
Very helpful and well designed application
Consistent and reliable
by Cstokes02 on 2016/11/29 13:50
I've never had any problems with the app. Simple to navigate and always works
Great App
by Mahzorimpan123 on 2016/11/21 10:49
Fantastic app for keeping train tickets organized and for finding the best route.
Excellent app
by SparkPlug39 on 2016/11/04 23:52
Easy to use,quick,very convenient and gives you the cheapest prices.
Excellent app
by RodsItunes on 2016/11/01 16:11
App works very well. Great layout, easy to follow
Great app
by Altitude5000 on 2016/10/27 17:40
Very easy to use
Handy, fast app - beats waiting in line.
by melaska on 2016/10/23 13:53
So far, I've used the app for five separate tickets which has helped me plan events ahead a day or two at a time.
Horrible. Do not use
by bscottww on 2016/10/13 13:40
Awful. If you have to change a ticket it's an absolute nightmare. Have to call, takes forever and their payments system is a mess. Didn't work for me 4 times with multiple cards. Tickets are non refundable so it's a total loss. Don't bother with them- use another app.
Poor
by Grumpy Sojouner on 2016/10/09 03:10
Website wouldn't allow me to change ticket date. No response from email request.
Brilliant!
by LeighStJohn on 2016/10/07 16:13
Thanks to this app, I am confidently navigating my way around England by myself. Love it!
Better but still lacking features
by MuggleReview on 2016/09/16 14:24
This is the best version of this app yet but it still lacks basic features. The ticket should be exportable to Apple Wallet for easy access/viewing while traveling. The ticket would be so much easier to scan or show the ticket attendant if using apple wallet
Makes my life easier!
by Wisam_y on 2016/09/13 07:23
Very easy to use. It takes no time to choose the train and pay for ticket.
Saeed
by Saeed Kharbash on 2016/09/08 09:42
Excellent service and extremely easy and friendly to use.
Easy Peasy
by floridascouse on 2016/09/03 00:51
As a father, grandfather & great grandfather, I found this site and the app, clear, user friendly and so easy to use. If a 78 yr old can do it, I believe a 7 or 8 yr old could!! It's that simple & logical
Very Simple, Saves Time
by Papaw10 on 2016/08/25 20:20
Worked very easily. On trip to UK front US. No need to worry!
This app is amazing
by Beast 55( god rocks ) on 2019/11/06 17:50
I live in Switzerland and use this for going anywhere outside of the country. It always finds the BEST prices and extremely easy to use. Highly recommend for europe
Payment Not Accepted & ZERO Help from Customer Service
by schlieve on 2019/11/24 22:33
After working to purchase train tickets twice, the app suddenly stopped working. It says “oops” every time I try to submit payment - I’ve tried multiple different credit cards, Apple Pay and PayPal and none work. Yet I’ve used those cards in numerous other places with no issue and spoke to the card company and there is no block on my card. I reached out to their support two days ago and the customer service rep sent a generic form of info to fill out, then said he didn’t know what was wrong and was sending it up the chain. ZERO follow up since then. He also said them to purchase over the phone instead. No thanks, I have no interest in giving this company my business. Will purchase at the train station, directly from the train company instead. Avoid this app, it’ll just waste your time and frustrate you. A quick google search shows I’m not the only one with this issue either. Some from years ago yet the company still doesn’t seem to have a solution to their problem!
Easy and efficient
by typhoon stroller on 2017/09/14 09:00
I used Trainline to book advance purchase first class tickets on Virgin from Kings Cross to Newcastle, and Carlisle to Euston. The mobile tickets were readily available or activated the day prior to travel. One can save 30-60% by booking in advance and during off-peak. Trainline showed the price options and made the rail planning relatively painless. The only challenge would be if you must make last minute changes. That may require a phone call to Trainline. I will be recommending this app to my friends who plan to use train travel in the UK.
Can’t check past tickets.
by Digsfhhgg on 2019/11/19 07:41
The app was wonderful until you could no longer check tickets purchased over the website or in the past.
Quick and easy
by agnesl on 2015/05/29 08:04
A quick, easy, hassle free way to buy tickets and keep travel times and dates organised. I'm not a regular commuter or business traveler but find myself traveling by train for work or pleasure about twice a month always to different places, making connections, returns from a different station. It easily becomes difficult to keep up with this as it is not just a familiar commuter routine. This app makes everything easy! Would highly recommend.
Post upgrade issue fixed 5 stars again
by Ilovedessert on 2015/07/25 15:32
Updated review the post upgrade issue was resolved so must have been a server issue. Great app, very convenient, I use it all the time. I love the previous versions of this app however after the upgrade my history of tickets and upcoming reservations no longer show up and the app shows an error message 'oops something has gone a bit wrong try again later'
Useless
by Black Adder1 on 2019/05/14 23:04
This app is about as much good as their website. First I tried to book a ticket online and have it delivered electronically but this is not an option. The options are delivered by mail or pick up at a ticket machine. After I booked the tickets I find out you can’t pick up your tickets at Heathrow Airport because there’s no ticket machines there! You have to go to the rail station to pick up your tickets and then go to the underground. In frustration I downloaded this app in the hopes of transferring my ticket to my apple wallet. This is not an option. All I wanted was a ticket emailed to me so I wouldn’t have to walk around Heathrow trying to find my tickets after a 12 hour flight.
Must Have for Tourists
by JakesTech on 2019/06/09 07:59
Taking a trip back to the UK again at the end of June. This app is a must have for rail tix in the UK. Really really simple to use and quick! Purchased advanced tickets on VT, GW, and XC. All were able to be added to Apple Wallet in one tap after purchase. Learned about the app from All the Stations and decided to give it a try. Couldn't be happier! Thanks y'all!
Very disappointed
by Nije1 on 2019/10/24 15:28
I bought a return ticket London/Edinburgh for my family. My wife and I stood all through the outbound journey - 4 1/2 hrs! Surprised to know that we do not have seat. We reported to the train operator (LNER) on arrival at Edinburgh Waverley. They said it’s Trainline and that they have have lots of similar cases. I called Trainline to report the issue/understand why I do not have seat. Then I heard the biggest shock in my life - “my trip was not confirmed and that I should have called to confirm my reservation”. Reservation.. for a paid and confirmed ticket...? There was the repeat of the usual “marketing script” from the the two Indian officers I spoke to. Unfortunately they ran out of ideas as script was obviously inconsistent with my questions. I find it difficult to believe/accept that one has to call to confirm reservation after having booked, chosen a seat and confirmation received. Summary; buyer beware! A very opportunistic platform with a high probability to cheat! Use them again? Absolute NO!
Sluggish on iPhone 6
by Allston-Tollcross on 2018/10/21 15:59
This app is convenient for finding dates and tickets, but In the last few months it has become pretty freezy and crashy on iPhone 6. This is a problem when you need times and tickets in a hurry like at a station. It also takes quite some time to load barcode tickets on iPhone 6. Performance is somewhat improved with WiFi turned off.
Excellent App - But would like a change
by Bbear-01 on 2016/06/03 08:44
I love using this application, and do travel on UK trains without. My only request (if the developers look at comments) would to have the user be prompted to select the ticket collection method rather than default to pickup. If you do not have time to pickup you ticket or cannot you are charge a £10 refund fee.
Invaluable App
by carljw116 on 2018/05/19 14:14
As a frequent visitor, I rely on this app to prebook my train travel. I love the ease-of-use, ability to see train durations to help me decide on which train to take and number of stops for each trip. I also really like the ability to use the app for mobile tickets at many stations.
Excellent App!
by MorgaScoot on 2017/03/23 09:03
I don't know what I'd do without this app! I'm on a train almost every day, and this app makes buying tickets so easy. It's quick, easy, and I can download my tickets on my phone so I don't have to pick them up at the station. I would definitely recommend this app to anyone.
Don’t Purchase Tickets Using This App
by mnbvqwerty1234987 on 2019/06/30 11:31
I bought tickets using Trainline for my wife, my daughter, and myself to travel within the UK. The online, in-app tickets that we were sold did not have any seat numbers. The other passengers on the train all took their seats, which were reserved by their seat numbers, and we were left with nowhere to sit. I can’t believe that we paid for full price tickets and did not get seats. I might use this app to look up train schedules but I will never purchase tickets with it again.
Love it
by ccih on 2010/03/28 13:07
It gives you info for a specific journey, but even better: then you can ask it to generate a timetable for that trip for a full week. You can save these timetables at home, and then have a full set to refer to when you're in England and want data turned off. Great resource!
This app is spot on!
by JagonPinky on 2017/04/29 05:55
We used the Trainline app to travel across Europe. Not only did it send us notifications for the next leg of the journey, but it also made it easy to look up any information regarding out trip. This is by far the the most useful app I've used.
Useful train timetable app
by zoesands on 2010/03/22 00:02
I found this app to be really useful, it automatically saves your journeys which is great if you want to check your most frequently used trips on a regular basis. I would recommend downloading this app for journeys taken in the UK.
More Options
by Travelmoments on 2019/05/06 13:05
Today I downloaded the app in hopes of finding an easier way to change a train ticket. The app still indicates that one must contact customer service to make changes, WHAT?? If a ticket is exchangeable for free and there is limited time to email customer service and wait for an answer, makes the app worthless to me. Unless I get in a bind I won’t use this company again. Will delete the app too.
Needs some fixes
by Theragingrobin on 2019/03/11 18:58
The new app needs to add the year onto the date in the ticket section and separate current and past tickets. Also the calendar would be easier to use if you could see the entire month when you are searching. The old app had these options.
thetrainline
by Pondhopper53 on 2011/09/15 02:08
A great app overall, with one annoying glitch: it's awkward to plan ahead from a separate time zone. Asked for trains leaving at 1200 hrs, the program presumes that I mean 1200 at my PLANNING location (U.S. west coast), rather than 1200 at my location of departure (Greater London). The resulting list of trains begins at 2000 London time, exactly corresponding to the eight-hour time zone difference.
A Lifesaver!
by mf4772 on 2019/08/18 21:06
This app made planning my trips around Italy a breeze and even being able to buy the tickets in the app saved me more than a few times with tight connections! Highly recommend!
Great App
by Mpilchuk on 2015/05/03 09:10
I used this app to book many trips on my 3 month stay in the UK. Keeps all my information, allows you to find routes you like and you purchase the ticket in the App. At the station you get your physical ticket at the ticket machine.
Works Perfectly
by NJOswald! on 2017/02/09 07:57
The app is easy to use for getting train times and buying a ticket. I use Apple Pay to buy the ticket and pick it up from the station machines, quick and easy!
Great app!!
by Baraa Al Jabiri on 2015/06/12 17:26
This app is amazingly amazing that you feel like your name is written in the hall of fame, this rating is unnecessary and I bet no one is going to read it and it will stay lonely for the rest of its existence forever or until Apple servers stay online or so.
This app made me pay more for less service than just buying from the train company
by lupinelady123 on 2019/08/10 18:22
This app made my travel in Italy way more difficult. I paid extra for flexibility for my tickets. But trenitalia won’t allow me to change my tickets because I purchased on this app, and there is absolutely no customer service on this app beyond annoying messages that say things like “we are still learning.”
More integration please
by Leaveword on 2018/05/21 17:50
To test, just booked my UK rail ticket online from Trainline. Downloaded app. Why won’t app import ticket I just bought? Crazy. Makes it less likely that I will use app in future. I agree with other reviewers, ticket should go straight to Apple Wallet. Without these features, only making adoption more difficult.
Better but still lacking features
by MuggleReview on 2016/09/16 14:24
This is the best version of this app yet but it still lacks basic features. The ticket should be exportable to Apple Wallet for easy access/viewing while traveling. The ticket would be so much easier to scan or show the ticket attendant if using apple wallet
Awesome
by 0011010000110010 on 2015/08/09 14:15
Compared the the previous versions this is awesome. Works as expected. Would like to see a filter option that instead of giving a time just say in this day and cheapest. Would cut down on the back and forth with searching.
Easy to use
by Run_far_and_fast on 2017/05/01 09:32
New to this app. I travel a lot to London and a colleague told me about this app. Makes getting rail tickets easy; no more queuing up in long lines, I just print my tickets at machines and fly trough busy stations.
Needs lots of support
by Gilmouresque on 2019/04/19 12:17
I regret using this application to purchase train tickets for 10 people to travel Europe. It’s okay for finding schedules, but I’ve had nothing but trouble doing the actual purchases. It shows purchase, then cancels and says I’ll receive a refund, but my credit cards show $2400 in purchased tickets for what should be $750. Frustrated that to resolve you can only send an email, no support phone numbers.
App review
by tamzin fan on 2015/05/29 09:38
Absolutely no complaints so far. I'll see what happens when I arrive in London and go to the station to pick up the ticket. I'd have preferred to have the ticket emailed to me, but I'll see if there are any problems in London
Nice and simple!
by Basti2410 on 2016/04/14 19:20
Downloaded the app as I wanted to quickly buy tickets for next week. From selecting download to buying via Apple Pay it took about 2 minutes!
Lack of Accountability
by 52review on 2019/04/23 08:59
The app malfunctioned and double-charged me for my ticket. When I tried to have the problem resolved, I was told that nothing could be done, as I was no longer eligible for a refund. Either decide between improving your app so that it doesn’t make errors when charging customers, or have some sort of system in place to address problems like double-charging.
Super simple!!
by IDareYou2 on 2016/02/04 21:03
My partner was looking for a trip today but only found a fare for £50. I opened the app and found one for the same trip for £28, and paid with Apple Pay. It was almost too good to be true.
Great app!
by NorthSeaSon on 2015/12/21 11:08
Great interface & easy to use. Have used it several times and always glad for the convenience it provides. Highly recommend!
Very convenient
by Catringa on 2019/10/24 09:48
I find it very easy to find and buy tickets, I like that I get alerts, I can sabe the passengers names and information so it saves time. Also it shows the cheapest
Easy Peasy
by floridascouse on 2016/09/03 00:51
As a father, grandfather & great grandfather, I found this site and the app, clear, user friendly and so easy to use. If a 78 yr old can do it, I believe a 7 or 8 yr old could!! It's that simple & logical
This is a hoax
by tonybcn2019 on 2019/06/22 11:28
I booked a train ride in Spain to attend a meeting on a Saturday. After reviewing dates and times I made the payment then an email was sent to me with the wrong departure date!!! Tried correcting the issue minutes after by talking to someone with no success. The train company says that they cannot refund my money. They have no costumer service phone number, email or anything. DO NOT BECOME A VICTIM. Use an oficial agency or the
Pretty Awesome
by bRI4N4 on 2017/04/03 16:51
It's does the job and let's you know what seat your in and everything. I wish all trips supported the barcode (ticket) method as well as told you what platform you will be in. That's what could make this 5 stars.
Save s big time and money
by Yiding Cao on 2015/10/03 20:11
always saves a lot if you book i advance. One thing though, it would be perfect if the feature "show me a cheaper route" could be added.
Booking
by inez1998 on 2019/09/17 23:35
I’m very disappointed with their website and not being able to call them unless you’re traveling UK. They charged my bank account twice and I only needed one ticket. Refusing to refund me the money. Because they don’t understand that their website charged me twice and sent me two train tickets. I recommend being careful using this site.
Wallet support
by marina pini on 2018/12/13 16:14
This needs to be rolled out to all journeys that allow for a mobile ticket. There’s nothing worse than fiddling about with your phone while trying to rush to catch a train or while in the chaos of getting off the train
Where is the "Add to Apple Wallet" option?
by kwyxz on 2019/06/06 20:54
This is a fine app to buy tickets but the previous versions allowed adding tickets to Apple Wallet. It seems to have disappeared with the new version and that is a huge letdown. Please bring this feature back.
FAIL
by twanggrrl on 2019/07/01 09:07
Due to taxi issues knew I would miss my train an hour before. Trainline app does not show latest availability for comparable trains. Saw availability on French site Oui and rebooked. Looked for help on the app and Your chat bot said it was still learning about European trains! I should get a refund because my ticket was exchangeable but not refundable. I had to rebook on another site because of your site’s inadequacy.
Great app
by Nimesh Singh on 2015/09/26 22:57
Makes it unbelievably easier to plan travel, book tickets and view timings and your tickets. Definitely recommend 👍🏽
Easy to Use!
by SBaack on 2019/07/30 10:49
Just bought my first class ticket from Genoa to Florence. Super easy! Takes the mystery out of buying a European train ticket before leaving the US!
As of September 2015 what was decent now C**P
by scallagh on 2015/09/07 07:17
What was a decent app now woefully annoying and like a c**p beta version. Looking up tickets you now have needed options obscured (can't get to singl or return options to click ) by UI 'overlays' that won't get out of the way . Now, when you manage to chose times for the next day you ALSO get about 12 hits worth of trains BEFORE the time you want to depart ,i.e., the day before . I will probably erase the app now and have to use my iPhone browser to access the main site . I wish I could get back the prior version. I fell for the 'improvements' PR ! Having said that maybe this will work in an iPhone 6 ?? Otherwise , avoid
Does everything except make trains run on time
by jacksonwood on 2014/08/06 07:13
Ideal app for frequent travellers. Saves journeys and makes purchasing tickets very easy. I would have given it 5 stars if it offered seat-side bar service.
Both train tickets in my name?
by South Pause on 2019/07/03 19:43
Booked 2 one way tickets from Paris to Amboise for me and for my husband, but both passengers are listed as me. Is that because I used my credit card? Cannot go in to revise passenger names.
Rating Trends
0,0,1,0,2,0,2,0,0,0,0,0,0,1,3,3,3,0,1,0,2,1,0,4,1,6,12,10,11,9,0,9,7,7,5,0,17,4,5,9,4,0,0,0,3,4,4,3,4,3,7,6,6,8,6,6,7,5,5,3,8,3,5,5,11,4,8,1,9,1,4,6,5,8,3,6,0,12,5,10,5,3,1,2,7,4,3,6,6,3
All Versions
4.0
1,000 total
 5
745
 4
105
 3
43
 2
25
 1
82
Current Version (115)
5.0
236 total
 5
219
 4
12
 3
2
 2
0
 1
3
Version History
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