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App name
Starbucks
Description
The Starbucks® app is a convenient way to pay in store or skip the line and order ahead. Rewards are built right in, so you’ll collect Stars and start earning free drinks and food with every purchase. Pay in store Save time and earn Rewards when you pay with the Starbucks® app at many stores in the U.S. Mobile Order & Pay Customize and place your order, and pick up from a nearby store without waiting in line. Rewards Track your Stars and redeem Rewards for a free food or drink of your choosing. Receive custom offers as a Starbucks Rewards™ member. Send a gift Say thanks with a digital Starbucks Card. It’s easy to redeem a gift from email or in the Starbucks® app. Manage cards Check your Starbucks Card balance, add money, view past purchases and transfer balances between cards. Find a store See stores near you, get directions, hours and view store amenities before you make the trip. Music Discover what songs are playing at your local store. Tip your barista Leave a tip on purchases made with the app at many stores in the U.S.
Wish there was an easy way to leave a tip.
by Kiltlilt on 2019/11/16 19:02
Love the App but leaving a tip can be a hit or miss affair. Message to give the option to leave a tip comes up sporadically. Can we have a link to leave a tip?
Unhappy customer
by ss😝 on 2019/11/16 18:31
Very disappointed with my last latte!! Tasted like the barista forgot to put coffee in when they made it. Yuck!!
Review
by Lolcecelia on 2019/11/16 17:48
I love starbuck they are the best
Why is that slow when typing passwords
by lizgan on 2019/11/16 17:14
Very very very slow
Makes coffee easier
by apatheticmezzo on 2019/11/16 16:41
Love the ease!
This app saves time
by emclib on 2019/11/16 15:59
Are you in a hurry? Running late? But you still need that Starbucks fix right? This is the app for you. Your order will be waiting for you when you arrive. In and out. Your done. Get it!
Jackson
by drinkingcoffee43 on 2019/11/16 15:56
Starbucks has a great atmosphere when you walk in. The place makes you feel like you are at home comfortably sitting in you patio drinking coffee while looking at the sun rising in the distance.
LOVE Me Some Starbucks
by Brooksee23 on 2019/11/16 15:45
The App is GREAT!
Best way to start your day!
by daytripp56 on 2019/11/16 15:27
So convenient. I’m new at using the app. I find it pretty easy to use. Baristas just have to read the ticket. My first order was incorrect (barista error). But I’m here for a 2nd day. 🙂
Awesome Starbuck
by GrayerProcterS on 2019/11/16 14:34
Starbuck is good the foods and drinks
Citizen
by evanames555 on 2019/11/16 14:19
I am a citizen of good standing of the Starbucks nation.
Love the app
by gloriacruz on 2019/11/16 13:56
I’m in love with this app
Amazing
by Dana 25 on 2019/11/16 13:18
Love the availability of ordering ahead
User
by Hooray niskers on 2019/11/16 13:11
Love the ease of the app. It is the easiest app to use by far
:D
by vivi roman on 2019/11/16 12:57
Amazing service! great and friendly and always with a smile
Loves me some Starbux!
by App critic#2 on 2019/11/16 05:13
I’m totagvbbjj
Ut-standing service and grrrrrrreat preparation of food and coffee. Suuuuupream!!
by Lifer-180 on 2019/11/16 03:32
Supercalafragulitic-expedaious!!
Convenient!
by E in NY on 2019/11/16 03:31
Easy to use but sometimes it doesn’t send notifications - or notifications for offers don’t pop up in enough time to use them.
add dark mode • major bug
by xes8 on 2019/11/16 03:14
disabled Face ID & won’t accept password when reloading money waited a week to get it resolved after account got locked out - same issue again need to wait another week
Convenient
by SterCrazy on 2019/11/16 01:10
It's convenient to use & I like the points I earn...but I don’t like I can’t select extra hot on a blonde latte and the app doesn’t just pick up the closet store to where you are at the moment.
Fix it!
by Capriicornn on 2019/11/16 00:07
Yesterday was happy hour 2-7pm at starbucks which meant buy one get one free, tell me why i tried ordering multiple times, and i kept getting an error message that read “Oh no! Oops, your reward could not be applied.” So i was never able to purchase a Starbucks drink to get a free one
❤️❤️❤️❤️❤️❤️
by bandit0325 on 2019/11/16 00:06
🤟🥤love SB!!!
Great app
by Butlerbob6 on 2019/11/15 23:49
Use the app all the time and really enjoy it. Although I get frustrated when major changes take place and they are intuitive. Also, there is no place on the help with the app or questions about star rewards or Star challenges.
Best coffee
by Elizabeth Ajaryan on 2019/11/15 23:06
Best coffee ever. Thank you Starbucks 😊
Do not order food through App
by coffeekfoy on 2019/11/15 21:58
Food items have not been available on 85% of the food purchases I’ve made on mobile order app. This is regardless of the location I’ve selected. Additionally, consider adding a minimum 10 minutes to your Oder pick up vs. app. The baristas do not realize orders are received. I’ve waited 25 minutes over the estimated times, this generally occurs in the mornings. Faster to go in and order or drive through.
Tasty
by Chicken Katsu on 2019/11/15 20:41
Tasty perfect
Crap
by Madpetvet on 2019/11/15 19:50
Hardly ever works. Total crap app
Convenient and useful. Star events are usually good
by woof19 on 2019/11/15 19:49
Love the convenience of ordering ahead to pick up and finding nearby locations. I'd be more of a regular customer chasing stars if the events registered all of my purchases. Email sent to the help line. I'll give this a much better review pending their response. Edit 11/15/19. I emailed to request credit for the menu challenge and customer service made it right. Upgrade from 3 to 5 stars 👍🏼
"Not sold at this store"
by _chriseliz_ on 2019/11/15 19:25
I've been getting the 'Not sold at this store' error message on various items for quite some time, but it used to drop off and let me complete my mobile order. Now I always get the mssg for the skinny mocha, but the mssg won't drop off so I cannot order this item on the app. Yes - multiple stops, and they tell me they do have the syrup. I've been told by employees at a few stores that this happened to other people too. I still get the mssg for other items, too, but it still drops off during process. Annoying glitch that I would like to see resolved!
Starbucks
by cmoral111 on 2019/11/15 16:21
The staff in te Starbucks I go r the best. Division and Paulina in Chicago.
I love the app but....
by Bb cats on 2019/11/15 16:18
It would be much much better if the app automatically selected the nearest store when ordering. I have had several instances where I went to a different store than my usual one and instead of selecting the new store, it automatically selects my normal store or once I have gone back to my usual store, the other store is auto selected but I received no notification or warning that the store I was ordering from wasn’t the one I was nearest to. If that is fixed, it would be so much better. Little thing, it would also be great if the inventory was updated as soon as it is ordered so the baristas in the store know an item was ordered online and should be reserved but that would involve more than printing orders on labels because people in the store or in line ahead might order the item and be upset if they see the physical item but are told they are out.
Love Starbucks!!
by Spaceish on 2019/11/15 15:38
The app is so easy to use. Ordering online is the best thing. Also collecting stars and getting rewards on a regular basis. Love it.
Love my Starbucks
by missoinker on 2019/11/15 15:38
Love Starbucks but am finding it a bit expensive!! Also, I’m on Weight Watchers. Could you include more stuff for us to eat and drink? Would you include the points ? That would be absolutely great!
I don’t like how the points changed at Starbucks
by stacigross on 2019/11/15 15:29
Change the points back to original way they amwere given
Let me Tip!
by Pbnc83 on 2019/11/15 15:17
I enjoy this app a lot but hate that the tip options comes up so late or often not at all. I want to tip right away!
Worst App Design Ever
by DomQuinn on 2019/11/15 14:14
Every time this app updates, it kicks you out of your account. God forbid you don’t remember your password and username you have to reset it. Also when you reset your password, it can’t be any password you’ve used in the last year!!!! What is this a bank vault your protecting?!? It’s coffee
No longer works
by Wirelessindallas on 2019/11/15 13:50
The app shows “item not available “ for every item no mater which store selected. Hasn’t worked in 7 days. The same with my wife’s phone/app.
Great location
by Muscle4Life85 on 2019/11/15 13:46
I don’t have any complaints. Or at least not about the store or its employees. There are some “all day loiterers” there or so it would seem. Each time I go there, mo matter the time, it seems like there are some of the same people. Annoying, but what is Starbucks to do?
Excellent
by andyrochester on 2019/11/15 11:54
Better than ever Each update improves performance Just wish it could use the a horizontal view Excellent collection and display of transactional data. A shining example of Starbucks continued attention to detail and customer requests Merci😎
Excellent
by Malibu Mark 21 on 2019/11/15 10:13
Excellent
The old star way
by Kandi🌟 on 2019/11/15 04:43
I don’t like this way I like 125 stars equaling a drink and so on and so on
Using stars
by cmcs13 on 2019/11/15 01:31
I am a customer that doesn’t use stars often. I had a few saved that were going to expire so I decided to use my stars at a Starbucks in target. I thought I was using 40 stars because I just got a pike place coffee.but 150 stars were used. When I went back the next day and asked about it. They said everything is 150 stars. Well now I know not to use my stars there because I could have had 3 coffees for that.
Love Starbucks
by ladyybusiness on 2019/11/15 00:33
Great coffee !! Easy to use the app !!
happy hour
by Kenne girl on 2019/11/15 00:19
where’s the happy hour coupon
Great except for the tipping function
by doctorgiggity on 2019/11/15 00:02
The tipping function should be more readily available. Perhaps available at the paying screen not after I have checked out.
App balance
by jazzipsych on 2019/11/14 23:50
Had to call this week when amount on my card/app showed a higher amount as it didn’t subtract the previous charge until made another purchase. This misled me to believe an incorrect balance & error in accounting. A customer service supervisor helped me with all that.
There’s no bigger disappointment...
by dpastorin97 on 2019/11/14 23:49
when the app is disconnected from reality. App shows ALL food items (breakfast, bakery, and lunch) as sold out while the store has plenty of what I wanted. Since the store has no control over this (supposedly), this is extremely disappointing from an “editor’s choice” app. 😤
Every day I work I buy
by Rayxav317 on 2019/11/14 23:37
My addiction is coffee and this app makes it too easy to feed the caffeine craving beast!
App
by convenienceiskey on 2019/11/14 23:31
I love that this app exists and it makes my life a million times easier and happier. There is one point of frustration however that really makes me crazy - the find store list and map functionality- it is horrible. It often doesn’t work. Please fix that and you guys will be perfect! Ol jere is one more thing- if you ask me for feedback and I take the time to write it out. And then you make me come up with a unique profile name just to send you hat feedback.....grrrrr. I don’t want to spend time thinking about a unique user name just to be next to my review. Not cool! But I still love using your app, very convenient.
Love both our Starbucks!!
by baldwinbrad on 2019/11/14 23:25
Occasionally my app won’t locate our Starbucks... even when I’m right outside. Not sure if it’s my cell service, my phone, or the Starbucks that causes this. I love the service at both Decatur Starbucks. They’re always sincere and very hard working.
The best coffee in the world
by zhakazhaka on 2019/11/14 21:52
I've tried a lot of spot in New York, Starbucks is the best!
Everything is much easier with this app.
by NongPeach on 2019/11/14 21:48
Especially, I don’t have to deal with the line anymore. I like to order drinks through app which I can customize my drink the way I want without dealing with verbal communication, and then just go to pick it up. Love it <3.
Awesome when it has your drink available
by JMR1724 on 2019/11/14 21:47
I love the app. It s super convenient to mobile order. The only problem is that sometimes certain drinks do not show up. For instance, for the past month every store shows that a Skinny Cinnamon Dolce Latte is not available on mobile ordering, but you can go in and order it.
Needs more payment options
by LSUCools on 2019/11/14 21:28
For someone that travels a fair amount but doesn’t have a local Starbucks to visit I don’t think it is fair that you force us to use a Starbucks card only. Add an option to add our own debit/credit cards and this app is perfect.
Why doesn’t it work
by Luna tears on 2019/11/14 21:02
Why does the whipped cream option never work they just don’t put any on Ive tried putting extra light but it never works
Needs A Check-In Feature!
by stephaniearellano on 2019/11/14 20:44
Love the starbucks app but it needs a check in feature like coffee bean or chick fil a! Those apps allow me to check in & earn points when I pay CASH at the store! I do not always use my card & do not like to reload my card on the app often because the minimum is $10!
Scam
by Adasm2500 on 2019/11/14 20:26
I only got this app because a post on Facebook said “get the app and get buy-one-get-one-free 2-7pm” but even after downloading this app and going through all the rewards signup and messaging the facebook page I was still told at the store that I had the wrong “card” and they would send me one in the mail. Why? About twice as many hoops as I should have to jump through for a not that great deal on some okay coffee.
Love the service but you raise your prices too much and very often
by LoriDivjerson on 2019/11/14 19:07
Too expensive
Loveeee
by iTunes1649383 on 2019/11/14 18:59
My favorite apppp
Starbucks Staff
by bongojoel on 2019/11/14 18:38
I get my coffee drinks at the Smithstone store. The staff are cheerful, courteous, and professional. And they make a very good Late.
Great service!
by jofickes3763 on 2019/11/14 18:34
Enjoy the beverages but having great service makes it taste even better!
Fantastic Features... When it Works
by joefitzmail on 2019/11/14 18:14
So unreliable. Constant updates (whether with the app or when the phone updates and then suddenly glitches and compatibility issues). Constantly logging me out and forcing me to log back in at the most inconvenient times like when I’m ordering or already at the register and needing to pay. Ridiculous p/w authentication and sync-up issues... can reset and login on phone, but then not on the iPad. Or vice verse. Basically this has crossed over to a constant irritation.
Looks good but reward system is jacked up. 💩
by cantseemtofindmolly on 2019/11/14 17:26
The design of the app is really nice, but the reward system is real messed up. It’s so stupid that you have to pay within the app to get any rewards. They should take note from all the other high functioning reward systems and let us either scan the receipt afterwards or have a member id they can scan and let us pay how we like. It wouldn’t be so bad paying only through their app, but you can only add $10 at a time which is very wasteful. Last year I just dealt with the annoyance in the hope to see even one reward after spending so much there. I was like 14$ away from gold status and then my whole rewards reset and it said I had nothing. Love the coffee but please fix the reward system. It’s too expensive to not offer any kind of rewards back.
This is awesome!!!
by Lilkinzicia on 2019/11/14 16:13
Lo
Good App wish it was a little more flexible
by Jesus loves food on 2019/11/14 16:09
I like the app and it’s easy to use in function the only draw back is the money has to flow through your app for you to get credit for it. Most apps like this all you have to do is scan the app to get credit for it. But all in all I like the app.
Good, but could get better
by Hans-cy on 2019/11/14 15:30
My only complaint is I wish they included allergy info right in the app
SB
by funlvn on 2019/11/14 14:26
SB is a wonderful place to work and the food and drinks are delicious!
Useless
by sebastian_44 on 2019/11/14 14:04
Useless that I only get rewards if I use gift cards. Should be allowed to use any form of payment to acquire stars. If I get more for using a gift card fine, but to HAVE to use a gift card is super lame and useless.
Good way to pay but hard to find tip
by waldhaus1 on 2019/11/14 12:36
I find the tip option only shows up occasionally. Hard to tip won’t work from watch and of the notice is taped on watch it goes away on phone. Why can I pay on watch but not tip on watch understand that glitch
Starbucks cats error
by h.p... on 2019/11/14 10:49
App does not work. It won’t allow you to add money or get a Starbucks card for purchases/ happy hour discounts. It always says something went wrong.
Error always Middle East
by Noelbarista on 2019/11/14 07:17
Create account Error Log in Error Please not able to creat an account always error Through app or PC
Get this you won’t regret it!
by sal_b18 on 2019/11/14 05:20
You’ll be thankful for the rewards
Starbucks App is Amazing!
by Jensd70 on 2019/11/14 04:52
So easy and convenient to use
Error when paying
by eeeesanti on 2019/11/14 03:04
I have updated the app, deleted and then redownloded and it still continues to say “error” when I push the pay button. I have updated my phone but it did not make a difference. Can anyone help with this.
I’m the biggest Starbucks coffe lover
by Luisy8 on 2019/11/14 02:52
Well I love an encourage my fellow friends to love an taste Starbucks, I personally stop 3 times—— if is a good coffe it got to be Starbucks :)drinker
Wait times need recalculating!
by emlilyanne on 2019/11/14 02:48
I have consistently in the last few visits had to wait a huge amount extra in addition to the estimated wait time! Last visit I actually ended up having to get a refund and leave because I was already going to be late for work and had waited 25 minutes when the original estimated time was 5-7 minutes, and was told it would be a little while because my drink was several back in line. So I got to face teaching 150 middle school students with no caffeine! It used to be fairly close but now the times seem very off. If I had known it was going to be that long I would have saved myself a lot of aggravation and grumpy looks from my boss! Please fix this!
Needs Improvement
by beetlehoe on 2019/11/14 02:02
Overall a good app but the online ordering really needs to show an estimated time it will take at the selected location before the order is placed. Too many times I’ve ordered only to find out my order is going to take twice as long as it usually does and because there’s also no cancel option you either are late wherever you need to go or you’re out whatever money you spent because you don’t have time to wait for it.
Happy
by artist1119 on 2019/11/13 22:18
The Starbucks app is easy to use, and the rewards are fantastic to!
Great...when it decides to work
by All4bway on 2019/11/13 21:02
This app is in desperate need of a redesign. The menu is not intuitive. The app constantly hangs or takes forever to go from page to page and having to confirm and reconfirm and confirm again to make an order is nuts. I’ve actually closed the distance of blocks between pulling out the app and getting to the location waiting for the app to process.
LATTE
by MORRO805 on 2019/11/13 19:30
I love the app. It makes the transactions so effortless. And I just love STARBUCKS!!i
Great job at the Starbucks on Lacy and 43 store. The sweet message on my cup just made my day💕
by nonniana on 2019/11/13 19:26
Order was perfect!
Best app ever!
by Micro Val on 2019/11/13 19:12
So easy to review and sign into challenges. Good for understanding stars and specials.
Good app, just a few cons
by kath1947384729 on 2019/11/13 18:00
Such a great app. However, I hate how now you have to reach 150 stars for a free drink. It used to be 75. It also doesn’t let you enter a custom amount of money into the app, so you always have to atleast add $10.
Often unavailable at my local store
by djknormal on 2019/11/13 17:43
This is a great app except that my local store is often unavailable to order from or specific items are marked as unavailable only to find that they are available once I get to the store. It has actually cut down on my coffee purchases when my store is listed as unavailable I assume they are to busy and just make coffee in the office.
Hands down the most seamless food/drink app
by amru31 on 2019/11/13 17:41
Great design, everything works exactly the way it’s supposed to. I use this app all the time and never have any problems, wish they were all this good.
Starbucks
by @serrato650 on 2019/11/13 17:32
10/10
Glitchy Garbage
by Magic-J on 2019/11/13 16:53
Have to constantly restart the app due to it not loading properly. Have also been double charged more than once trying to add money to my card. Get the error “Apple Pay failed please try again”, and when I try the second attempt it goes through but also ends up charging me for the first supposedly failed attempt and double loads my cards causing to spend more than I had intended.
Matcha Me Up
by BOODeedooo on 2019/11/13 16:28
LOVE everything about’Bucks and the app. I wish that matcha powder was a la carte for ordering with tea!
Best coffee in the world
by Ducdino on 2019/11/13 16:17
Awesome service
Coffee
by ElBetoLoco on 2019/11/13 15:39
I look forward to my daily latte’
Reloading the Starbucks card
by iCarly2020 on 2019/11/13 15:36
This Starbucks store always makes the same mistake when I reload my card. After I reload they charge me the order on top of my reload instead of just adding the funds to the card then placing my order. I go to Starbucks daily and no other stores make this same mistake like the one on Webster and Halsted. It’s annoying because I swipe my card after I asked to reload first and then realize the cashier added my big order along with my reload making the charges higher. This store manager needs to train the cashiers to do the transactions correctly!
Love Ap
by yoshelbel on 2019/11/13 15:29
I love ordering online having my order ready when I drive up to the window!! It’s awesome !!!
Dairy
by The game all day on 2019/11/13 14:05
As far as I can tell there is no dairy or allergy option in the app . However in the store you can just tell them, so it would be nice to do what Uber eats has and let you put a little note for specific orders
Please add options for adding a shot of espresso.
by Minjy! on 2019/11/13 13:51
I love the app and it really helps me manage my time if I want Starbucks in the morning. I recently started adding a shot of blonde Espresso to my chai tea and love it but there is not an option to choose blonde Espresso when ordering from the app. Otherwise...,, I love it
App makes it easy
by upsidedown Marcia on 2019/11/13 13:36
I don’t use a lot of the bells and whistles, but I sure enjoy paying with my phone, keeping track of my balance and easily seeing when I need to reload. I can either use my debit card on file or Apple Pay, which my husband encourages me to use. Plus, we do a lot of road traveling, the app maps out locations clearly making it stress free in unfamiliar places. Also enjoy how easy it is to find how many points I’ve accumulated and what items are available at that level when I choose to use them. Yep, I use it often and it’s a “keeper “ Thanks
One of the best and easiest app to use!
by Long Grovian on 2019/11/13 12:47
A very friendly user app. I love learning stars!!
MY STARBUCKS
by noluckivy on 2019/11/13 12:37
I just love Starbucks, I can’t tell you how much I love Starbucks it’s just the best in every single way.Great taste.
Great App. Love being able to order ahead and have it ready when I get there.
by SGBWA on 2019/11/13 09:23
Love
❤️
by rr🐽 on 2019/11/13 05:11
Starbucks make Happy days Great days☕️ Take time to enjoy your Coffee.
Starbucks is my treat to myself!
by Tunes the Driving Cat on 2017/12/01 23:18
I enjoy a Trente sized Green Iced Tea. I don’t have any pumps of sweetener and no water. I try to get the maximum benefits of the undiluted Green Tea for weight loss and anti-oxidants. I am a Gold member and drink my first Green Tea at the store. Then I take advantage of the free refill to enjoy the rest of the day!! The Starbucks employees are so friendly and go above and beyond to make sure your meals are just right. I love the new turkey sandwich for the Thanksgiving and holiday timeframe. It even has cranberries and some stuffing inside! Totally delicious!! I have tried almost all of the breakfast (anytime) sandwiches and their other warmed sandwich variety. Just had a grilled cheese sandwich after visiting a store that was sold out of every other warm sandwich. To say the least, I was craving a few of my favorites, but the grilled cheese was very tasty and loaded with cheese!! I am not a big coffee drinker. However, that goes to show you that Starbucks is not just about coffee flavored beverages!! Download the Starbucks app and join the rewards program. The benefits are more than worth it by earning free beverages, food or their out of this world desserts!!
Reloading the card should have more options!! and more options when customizing drink
by Samantha D.b on 2019/04/28 06:14
I love everything about this app for the most part I’ve never had any problems there are only two things I would change and hope to see in future updates. One being the fact that we can’t input a lower amount than $10 on the Starbucks card. It’s annoying that I have to take $10 out of my own debit card to reload onto the rewards card, just for a $2 bagel. It forces me to spend the other $8 and I don’t go often enough to be spending so much money on it. I prefer to use the app because it’s faster and I use it on my breaks at work because I have a limited time and it would just be a lot more useful if we were able to input a specific amount that we want to reload onto the card (ex: $3, $5, $0.50) because sometimes I’ll have about $1 and some few cents left in my card and if I want to get a cake pop or a bagel I don’t want to have to spend a whole $10 just bc that’s the lowest amount I’m allowed to reload. We should be able to reload just enough to cover what the order total would be. It would be very useful! And another thing would be to have the option to customize teas to “kid temperature” as it’s always way too hot to drink & if I’m ordering through the app it doesn’t give me that option. Thank you and I hope to see this in newer updates!!
App update lost some helpful features
by Roninsakura33 on 2018/11/29 22:45
The mobile app is so useful, however, the last update seemed to have gotten rid of some features I found helpful. For one, I don’t like that now when you go Into the history, it no longer shows the date and time of your purchase, so if you need to take a screenshot of your “receipt” it does not include the complete purchase info, which renders it less useful. It shows a receipt number, which is not useful to me, and it is inconvenient to have to screenshot both the history list AND the purchase itself. Why did you get rid of this? Why fix what wasn’t broken? Also, you have removed the date info for the Starbucks cards. It was helpful to have the info on the start dates of my cards to differentiate the cards, especially the similar ones. It used to have that info before. It also is frustrating when the app does not let you choose the store you want and sometimes suggests some faraway store. It would be helpful if it also told you reasons why you are unable to use the app - ie, store shut off mobile orders, store is closing, etc. Otherwise, you think it’s your phone or app and you waste a lot of time. I also would like that the app kept the history details for the “free” items, because just because it’s free, doesn’t mean you don’t want to record WHAT you had. But, for the most part, I like using the app.
Love the app but most stores are slow to make your mobile order!
by Cattngo on 2017/12/13 20:55
The app is almost perfect. I wish you can customize the mobile orders a little more like put someone else’s name on it when you order for someone else. But that’s not my big gripe and why it only gets 3 stars. There are two reasons. First of all, one less start is due to store locater being slow half the time unless it happens to be your store that you note as a favorite. The 2nd reason, and it’s a big reason, is that most stores are now very slow to process your mobile order. I can expect 5-10 more minutes on top of what they estimate for you. A lot of them just say they have many drinks. Well the system should have factored that in. If you give estimated times then factor in how many drinks just got into the system. I do think many stores just don’t pay attention to the mobile orders as much. I literally see them pull the labels out for those who are at the stores ordering and let the other machine that has the mobile order sit there longer. Starbucks: If you want more people to use mobile order then have your baristas pay attention to the mobile order labels being printed. Those are your most loyal customers and don’t want to wait 10-15 minutes for their drink to be made. It defeats the whole purpose of having mobile orders!
Needs more options like unsweetened and sugar free
by Secrete fan on 2018/05/06 02:45
I wish I could like the app more. It’s great that everyone at the office can place their order and then one person pick it up. The issue is that in this day and age with so many people being diabetic and others doing Keto you sugar free or unsweetened options are severely lacking. For example chai tea has no sugars or carbs naturally. The chai “syrup” that is used in the chai drinks and fraps does. There needs to be an unsweetened option or an option in the app to have tea bags used instead. The same goes for the coconut milk and almond milk. There needs to be unsweetened options in the app. My office use to do Starbucks runs multiple times a week but we don’t anymore because too many people can’t place an order online through the app as sugar free, unsweetened, and Keto options are not readily available. If they want a chai latte they have to go in to order it and asked for it to be made with tea bags. Also need a way to report that the drink you ordered online, and picked up is wrong. This is another reason we stopped our Starbucks runs is that one person would pick up the orders for everyone and not know if something was wrong. I ordered a pink drink but what I got didn’t have any coconut milk in it. I took a picture of the drink, label, and order to prove it but couldn’t do anything about it while I was at work.
Intentionally Buggy?
by sonoranbruja on 2019/01/15 00:25
The Starbucks app allows you to earn points for purchases made through the app. After receiving 125 stars (assuming you are gold status), you can redeem a reward which is worth one free drink or food item. The app gives you “challenges” called Star Dashes. Some of the challenges offer an extra 10 points or so for making purchases during an allotted time. But then there’s the big challenges that give you a full 125 stars for making specific purchases during the timeframe given. I have noticed that there are times where the app does not accurately reflect your purchases or give you the stars especially with the bigger challenges which makes me wonder if this is an intentional bug so as not to give you a reward to redeem a free drink. Kinda disappointing since I probably would not have ordered the specific item if it weren’t for earning the extra points. Also, I notice that the app does not reflect all of the stores available even though they do offer mobile orders. I don’t use this feature very often so it’s not a big deal and I have also stopped using the app for the most part but because I received a lot of gift cards for the holidays I decided to try it out again. I can say that after the gift card money runs out, I will likely not use the app or reload my card after that.
Reloading the Card Needs to be Optional
by Tequila.97 on 2019/05/03 06:28
I would actually choose Starbucks so much more frequently if I was able to pay the total amount of my order instead of having to reload a minimum of $10 every time I order. Which I didn’t even know it was $10, I thought it was $15 because the lowest minimum of $10 isn’t the prompted amount. I want to be able to pay my order total- not give you my money like an ATM at a bank so you can use it at your free will until or if I ever order again. There’s no reason we should not be able to do pay as you go! Every Starbucks near my house and my job are high volume. I have to order on the app to ensure I won’t be late- regardless of how early or how much time I have. Wait time estimations are unreliable, using the app is so much faster and easier, however, I very rarely do because of the lack of pay as you go feature. I almost always choose competitors such as local shops, convenience stores, or Dunkin Donuts because I know I can be in and out of these places, unlike Starbucks. Ive ordered in Starbucks and waited on average 10 mins every time and that doesn’t even include the very busy days. You are taking away an added convenience and because of it losing potential sales!
Don’t use it for your business Expenses...It Does not keep the receipts
by Loves mint on 2019/08/28 00:26
If you moved to the app to keep track of your receipts for business expense then it should be made clear that they do not store more than 90days in history. I lost out in hundreds of dollars of my personal money that I no longer have access to receipts cycled out of this app. I recharged my card with my personal money. Purchased my breakfasts, lunches, snacks from my frequent business trips thinking that the receipts would still be here. NOPE. Customer Service can’t retrieve them. They can see that I’ve regularly recharged my card so know how much of my money that has gone to their company. So Starbucks is fine with taking my money, just not enabling me to access my complete receipt history so I can get it back from my company. Companies don’t reimburse you on the money you add to your Starbucks app. All Customer Service is empowered to do is offer me $40 for the inconvenience. I spent HUNDREDS of dollars over the past year that I am unable to be reimbursed on and you offer me this as a solution? Data Analytics in this day and age should have a clear accounting for where my money goes once I’ve put it in this app & that accounting should be accessible. That is an acceptable solution. Not $40 credit for the inconvenience of not being Account completely to where your money went.
Starbucks app and rewards program .
by StarbuckHappy on 2017/09/04 17:27
I love the app for most part but it gets frozen or does not always update the purchase at times. Bonus reward is great for most part, only I feel I don't get offers based on my purchase but they want to sell. I have never received any offers to purchase teavana teas which is what I buy most often . I also buy other beverages such as latte, cappuccinos and frappes. I have not gotten any offers for that also . I don't like the fact some offer are time constraint related especially if it before 11am or between 11am to 2 pm. Due to work not possible to get starsbucks between that time or even stop over at one in morning if running late. Also they keep sending me the same offers over and over again of which I don't care of which combo of warm sandwich , protein box and a breakfast sandwich. If I don't use a offer , I don't receive a offer next week so I don't get bonus stars for two weeks. I love to receive the offers based on what I buy , bakery items only offers, teavana teas only offers and breakfast sandwichs only offer and also any purchase offers are good too. I can also deal with any bevearage purchase offers also.
NEEDS UPDATES
by Josh-88 on 2018/03/25 13:38
I’ve been using the Starbucks app going on 4 years now. The app is showing some major glitches as of late. Twice in the past two weeks have I not received my mobile order because the app randomly “auto selects” a different option and then even after I reselect the correct option it will then for a second time reselect the WRONG option. Unaware of this I don’t notice and as a result don’t receive my order. Per example it continually selects an old store I haven’t ordered from in months, I will change it to my current store and again without me noticing it will auto select the previous store. I then find out when I get to the correct store and my order wasn’t placed. Today the app “auto selected” an old seasonal gift card rather than my gold card that I use daily to order with. It showed the picture of my gold card when I placed my order but the last four numbers were different, the picture just hadn’t changed. So when I arrived to pick up my order I open the app to see it yet again had not placed my order. The Starbucks store teams and customer service are always gracious and fix the issue which I greatly appreciate! However this is unacceptable that the Mobile App can not deliver the same results and continually cause failed orders.
Works great on iPhone but not on Apple Watch
by Nurno on 2017/12/30 06:58
The app is exceptional at what it advertises to do. I’ve been using it for years and it doesn’t give issues often, at least not often enough to remember. The watch counterpart needs a lot of work though and it saddens me because I like what the Watch app is setting out to do. The problem is the Watch doesn’t accurately update its information regarding your balance in your card or you star total on your rewards. It appears to rely on your phone to do that, so you need to open your phone app to have the Watch refresh and update its info—which defeats the purpose of the Watch! If that wasn’t bad enough, it’s bloody slow at updating as well which makes the experience more cumbersome. Overall, I love the idea of the Watch being able to do everything, from paying with it, to updating its information, reloading from right there, to even having the complication in your watch face to see how your rewards are doing and your balance. I’m still giving it four stars because the iPhone version works great and for most that’s enough but it’s still sad that the other version seems to be ignored from the devs.
Suggestion
by Yentihw3002126 on 2017/09/10 03:50
Hello! I love your stores, your products, and your app. I am dieting and trying to count calories. I have searched the web , your website, the app, and MyFitnessPal for different drink orders that I have tried from Starbucks. Although there is a lot of variety I sometimes cannot find the correct drink to calculate the nutrition info, I feel like the most convenient and practical location for this information would be the starbucks app. When I change the syrups and milks in the app it only has the standardized nutrition info. The app does not change the nutrition info with the syrup/milk preferences. If you could get the app to change the nutrition info based on the selections made it would be very helpful in determining the best choice options in my diet. I currently go to Starbucks at least one time a week- sometimes as often as four times a week so this is a frequent issue for me. It probably seems very small, but I would think others wanting to make healthy choices would also want this info.
Recent woes with the app
by Momofmydomain on 2017/09/20 16:37
Starting with the positive, I love the rewards program and the free item notification visible when I open the app. I love mobile ordering and the ability to identify the closest location when I'm ready to submit an order. The woes begin here. Recently I attempt to put in a mobile order and get a message that the store I have selected is out of stock on the items I have chosen so I walk in and order the exact items it said were not available at that store. Today I got a message that this store could not accept mobile orders and walked in to ask why and they said they had been getting them even in the prior few minutes but many people complain about the mobile ordering not working right. Then it looks fine but when I get to the register and click on the pay button it just sits there. I have money on the app but cannot access it and have to return to my car for cash. So frustrated with the app right now. Further, if you want any customization to the order it is definitely not easy or intuitive. Keep working at it developers. We love the concept but the experience leaves something to be desired.
Super convenient app, just have some suggestions
by UUSOD on 2019/02/26 20:45
Love this app but I have suggestions to change for the better. 1) When loading multiple gift cards, the amount doesn’t go into a “pool” of what you have on your account already. Pretty annoying honestly cuz there was a point where I had a dollar on one, 12 cents on another, and then money loaded already on my account. Had to scan 3 times because of this. Not a major inconvenience but I just feel like this could be betters. 2) Along the lines of that same issue, now I can’t edit those gift cards that I’ve used up to delete them so I have about 8 cards with no money on them. Once again just an annoyance I have since I use this app all the time. 3) Ya’ll took away the week to use the reward for your birthday down to 24 hrs. Also you have limited to being able to use any rewards to Starbucks specified locations. I use the Starbucks that happens to be at the Marriott in SLC since it’s right next to my school. Would be way nice if I could claim my rewards at that location since I spend majority of my money there and happens to be my most convenient location.
Pretty good, however...
by Damir Gonzalez on 2018/12/01 17:41
Pretty good app overall however these past few days I am not able to see my gold account star count at all and rewards accrued anymore for some reason and I’ve been all over the app to try to find it. Already tried uninstalling it and reinstalling it but no luck. Once this if fixed I will gladly change my star rating. Also another quick suggestion would be, as of late in my case (and I’m sure I’m not the only one), I’ve noticed that stores sell out of certain items faster so when you mobile order something sometimes you get to the store to pick up and they’re out and most of the time they don’t even ask you what else more you may want until you ask them about it. Yes, I get most stores are insanely packed and baristas are overwhelmed but to avoid this issue and also help the barista then perhaps the app should give you an alternate food option in case what you ordered food wise sells out during the mobile order process so then that way the barista doesn’t have to wait until you arrive for your order to ask you what else you may want and try to keep track of something like that while customers keep rolling in, again just a friendly suggestion.
Removed drive-through symbol on map for stores.
by Jankun2 on 2018/05/13 17:01
When they forced the update on this app, all the stores that had a drive-through now no longer have the car symbol to indicate it has a drive-through. You must now while driving, tap filter, tap drive-through, tap show stores before it will show you only the stores that have drive-through‘s. They took a fully functioning app and made it into a “I’m going to get into a car accident “app. They also made it so that it shows you all your previous stores while looking at the map. No matter how far away those stores are. How about showing me the closest stores since that’s where I’m located. If you want to see the closest stores, you have to scroll at which point the map is no longer visible. They took a fully functioning app and managed to completely screw up the user interface to make it where I would rather just pull into any other coffee shop I see with a drive-through rather than find a Starbucks. This has to be one of the dumbest updates to an app I have ever seen. They basically make it so you cannot find stores.
Needs improvement
by Grace316john on 2018/10/22 14:29
They need a better system for this app. When it works, it’s great, but if the Starbucks you’re ordering from doesn’t have an item you ordered via mobile, it’s like pulling teeth. Placed a mobile order, prep time 2-5 minutes. Waited and waited; checked again, prep time: soon. After close to 15 minutes of waiting, I finally left work and went in to Starbucks. My order was nowhere on the counter and everyone else was getting their orders. Finally after a few minutes of standing there, a guy approached me to let me know they didn’t have my sandwich and asked if I wanted anything else. I said no, I just wanted to be refunded. He said ok and walked away. Still was waiting for my drink. After another few minutes of waiting, I finally asked the girl making drinks if mine was going to be ready anytime soon as I had been waiting a while. She said oh, it’s right here but I was waiting for your sandwich. I said they were out of it and the guy was refunding me. She gave me my drink (which was now lukewarm, if that) and said I’d have to go to the register for the refund. I then had to stand in line and wait for the refund. Very, very inconvenient for someone stepping out from work to pick up an order.
At least it supports Apple Wallet
by Yuumoushin on 2018/02/03 18:38
The app is okay. I only really use it to see how many stars I have and to reload my card. My primary interface with the entire ecosystem and purchase experience is via the Apple Wallet card (so the support for that is good). If I could also use another means to complete a mobile order, I would. I still has several issues. It doesn’t refresh my balance. I have to go into Apple Wallet to see that. Very odd. I also think that any challenges and games to incentivize more visits should happen in the app, versus today, which requires a separate login in a web browser. Other issues are really around how busy the interface is and how many steps it takes to actually order something. Seeing people in line realizing they need to add money and then just paying by card directly shows you how the design is more of an interference to the process. Another thing is the mobile ordering process. I would love to have a shortcut order for mobile so I don’t have to confirm via multiple steps every time - yes, I know the distance of my store relative to my position so I don’t need a reminder or a warning.
Everything Starbucks 🌟
by chickylaboomboom on 2019/10/08 22:41
What can I say? I love me some Starbucks to the max! I was never much on standard American brewed coffee hot coffee no matter how much cream, (never sugared yuck). My mom taught me the difference between good brewed coffee starting with the bean & it’s possible flavors so now I “get it” & occasionally enjoy a great cup of good coffee still cream only & black if it’s really good. (It’s better paired with a pastry that way). Anyway since Starbucks came to Cali finally... boy has my love for coffee improved❣️WOW 🥰 Their recipes are en pointe! I love espresso to the max now & try to mimic them at home but not always with the same results. I love Starbucks as a company for their history, high standards, baristas, quality products, fair trade ethics, ideas, foods, cozy stores, music, atmosphere... everything❣️occasionally there’s that 1 careless inattentive order taker or barista that doesn’t follow the recipe or protocol which I call them on cause they can cause the company reputation to falter & it’s not me to pay high dollar for a beverage especially unless it’s that good!!!
Starbucks member for 6 years
by coffeejunkiefrmokie on 2018/01/25 06:52
I have had a Starbucks rewards card since 2012. I am an avid coffee drinker and personally love all the different selections and options and how every store can have its own theme. During the summer of 2016 i visited a Starbucks in Newnan, Ga and they had a chalk drawing of the flat globe and the coffee that starbucks imported south the equator from all over the world and it was so beautiful to see the description of all the countries that this business GIVES business and opportunities to. The app is easy and the constant up to date features makes getting your caffeine fix pain free and enjoyable. You can reload manually or have it auto reloaded. You can pay with your app ahead of time. You can get notifications of new drinks new ways to earn stars. Not to mention the perks of the be a gold card member and app holder is first dibs in line when you order with the app and free birthday drinks. Constant opportunities to get millions of stars and the app have fun games sometimes. so don’t hesitate !
Rewards system
by Hev's Mum on 2018/03/06 22:57
I love the app, it is convenient however, the rewards are cost effective from a business stance but unfortunate for the consumers. With the old rewards star system we as the consumer would be rewarded after the 12th drink which was gratifying, but now we have to purchase much more to receive a free drink! I understand from a business prospective it is overall cost effective and money saving to have the new reward stars system in place therefore it has made me not want to purchase my daily coffees from Starbucks as frequently. There are so many smaller retail coffee shops now that one can choose from that truly appreciate their clients and maintain a greater rewards system in place which makes one feel valued and appreciated. Understanding that we have choices with coffees that are extremely comparable to Starbucks have truly made me steer away from visiting and purchasing my daily coffees at Starbucks and supporting my local and small business coffee shops. Again, I love this app, love Starbucks but I wish you could bring back the old rewards system!!
Less Care, Rushed Drinks
by JennyStarbucks on 2019/06/24 21:26
I’ve noticed lately that drinks being made with a rushed demeanor instead of how baristas used to be trained...which was putting care and effort into making drinks. I live in an area (San Jose) where I am able to visit several different Starbucks throughout the week when I’m out and about. So, this review is not regarding one Starbucks in particular; I’ve seen a change in the quality of training baristas. For example, I have recently taken a like to the iced matcha green tea latte. No matter which Starbucks I’ve ordered that drink from in San Jose, the drink is made with too much ice, which fills up 3/4 of the cup when I’m done drinking the drink. I’ve requested light ice many a times. When I’ve done this, the drink isn’t filled up to the top. When I’ve questioned this concern to baristas, I’ve had different responses...from, “It’s due to the foam from being shaken” to “We aren’t allowed to fill the drink to the top.” This frustration has caused me to become bitter about ordering the drink I love and to stop ordering it. Hopefully better training on making drinks improves and customer service at the Starbucks sites improve.
Flawless App
by 10203010 on 2017/09/20 18:52
Literally, there could not possibly be a more perfect app. It tells me when I'm near a Starbucks.. which is very necessary moving from the west coast to the east coast where they're not on every single corner anymore like I was used to. I get free drink rewards just by buying drinks that I love and was going to buy anyways. I can order online so when I'm running late for work I literally just run in & it's sitting ready for me on the counter (personally my favorite perk). I know when all my favorite drinks are back in season & on special. There are "games" I call them, that give you 3 menu items (which normally are things I regularly get anyways). if you buy these 3 things within a certain span of time you'll get 100 stars for. Every 125 stars I get a free drink or food item which accumulates very quick, especially if I'm on top of the games and offers for the week. ONLY thing I could say to "complain" if this is even a complaint... is I wish Starbucks offered bingo more often lol
An old friend
by Zwiebble on 2018/10/09 21:21
I have been a Starbucks person for many many years. We moved several times in the state and each time I made sure Starbucks was near by. Before I retired and I was a busy and hard working employee Starbucks was my go to for breakfast snacks and coffee, for coffee beans and other items I would give as holiday gifts. Finally I bought an espresso machine and was making much more consistent shots than I got at Starbucks. I still found myself going back to Starbucks for their seasonal brews and during the week on my way home or to work. I even found myself stopping at Starbucks after grocery shopping and that was an out of the way trip but I needed to go and get my latte. I am retired now and moved to an affordable place were the closest Starbucks is half an hour away going on a 70 miles per hour interstate highway. I don’t get there very often but I miss my old friend Starbucks. My card still good, does not get refreshed as often. Planning on going this weekend.
Much Needed Update
by Hnybee1 on 2017/09/16 15:02
I gave the app 2 stars because there are some things that needs fixed. The ease of ordering at your fingertips and skipping the line is great. However, there are other things that makes it not so great. I've noticed that on drink orders if you add to the ingredients all of it doesn't print out on the label. They prefer you to call the store and make those updates.(that's what I was told by the store manager). If I could do that why use the app I could just call in the order. Next issue I noticed is when you pay with the app it doesn't update the balance until 15-20 minutes later. Another, from the menu selection it will display some items aren't available at your location of choice. When you pick up your order and inquire the item is available. Advanced as technology is today there should be a way for systems to talk to each other especially dealing with inventory. People spend too much money to enjoy these luxuries & simple pleasures to continue he experiencing these fixable issues. These items of concerns have been on going since last year plenty of time for the developers & tech teams to come up with a doable plan.
Forced Purchasing
by workcomp on 2019/08/30 13:00
To begin with this app is not very user friendly if you’re new to it you need a freaking manual to successfully navigate it and complete a purchase. Secondly and most annoying is the fact that there are a million ways to find millions of items to spend money on but if you want to remove an item from your shopping cart you have to cancel the entire order. I still haven’t figured out if you have to fully complete the order then start over or if there’s a way to cancel the order without actually having to place the order. I mean SERIOUSLY who the hell makes an app to purchase items from their store without a drop down list where you can go back and remove an item or revisit an item and adjust size or add another flavor if so desired. This is unacceptable as this app has been out long enough that this should have been addressed long ago. This flaw in the app is such an annoying obstacle it makes me not even want to use it anymore or visit Starbucks. I feel like I’ve been set up to be forced to make purchases I don’t want to make. This is completely unacceptable. I’m done with Starbucks, the only reason I go is for my kids. I can get good gourmet coffee from my local grocery store.
A Possible life saving app suggestion
by katie012218 on 2019/05/25 20:24
There truly needs to be either a comment section or allergy section when ordering something through the app. I have a severely anaphylactic milk and almond (so almond milk) allergy. I request coconut milk every time but it is not always acknowledge because it gets busy and things get rushed but I have saved myself countless times by stopping the barista after they pour milk in my drink. I always get there early to try to watch them make it if possible and cannot use drive through anymore because I was given milk in a drink and obviously didn’t get to see them pour it. I had an anaphylactic reaction in parking lot luckily I had a friend (and nurse) with me. This was not the first time and I stopped going to Starbucks for a while because I was super nervous. But I am back to being a daily customer. Allergies are, most of the time, very serious and dangerous. And if there is a place when order that says *ALLERGIES* where underneith you can write what yours is and have Starbucks employees know to look for that it could be the difference between a Emergency room trip or enjoying your coffee. Thank you
Room for improvement
by Mamaziske on 2018/10/23 02:32
This app works very well and I appreciate it very much. Thank you for creating it. However, the folks at the Starbucks I go to have lost not only their personalities, but sadly their customer service skills too. They are way too task oriented and although it’s great for getting my coffee up in that counter promptly, it does nothing for making Starbucks feel like your neighborhood coffee shop. Some employees act like you’re putting them out when they get interrupted to get you something and most other employees completely avoid any eye contact with the customer. I know this because, I purposely say thank you out loud when I pick up my order and I don’t get so much as a look back let alone a polite response of you’re welcome. Or thank you for coming in. I get it. People have a lot on their minds. You (Starbucks)overwork them. You are part of the problem. However, I believe this can be solved. Please be kind to them when you get the chance to coach them and remember we appreciate them for all their hard work. It would just be nice if they made folks feel at home. Thank you.
Almost great!
by Corykku on 2019/03/28 08:11
What I loooove about the Starbucks app is that you can put in an order and the store will start preparing it so that it’s ready when you arrive! No checking in from 100 feet away etc and then waiting around almost as long as if you had just ordered in person (looking at you McDonald’s). But what the app needs is a map that is clickable versus a list of stores close-by. (Yes there is a map but it doesn’t do anything). About 20% of the time it can’t find my store, sometimes the store I want won’t even show up on that un-clickable map. Plus there are so many Starbucks in some areas that it’s easy to pick the wrong one from the list. It’s a little infuriating scrolling to find the right store while sitting at a stop light, then the next stop light, then the next stop light, and oh -I’m already at the store (and no you should not app and drive, but most of us need to get to work on time let’s be real here). Maybe at least create a favorites list that includes up to 5 stores at a glance? That would be extremely helpful.
Starbucks is #1
by Habanerojoy on 2019/10/02 22:34
The app is wonderful. Sometimes after completing a challenge the extra stars don't appear in the history and I have to call customer service to have them do it. I keep track of everything in the notes section of my phone so I never have a problem with getting them to add the stars. I use the app for ordering and jumping the line and my order is always ready when I arrive. I love that you can find out the calories in the drinks and all the food items. My favorite coffee shop in south Florida! My favorite Starbucks is on Coral Ridge Drive in Coral Springs, Florida where I would rate the customer service as being 5 stars. I try to go every day. I find all of the baristas to be friendly, knowledgeable and happy people who seem to love their job. A smile on their face puts a smile on mine! I do find that they go above and beyond what is expected of them. Thanks to all of you for the great drinks and even more so, for the great smiles that greet me as I enter my favorite Starbucks! Joy
Update fixed nothing
by Teenmom12345 on 2018/07/24 11:28
I had high hopes that Starbucks would fix their mistakes when this update came out, but I was disappointed. The layout is still horrible. I dislike that the photos of items are huge, but the area you have to touch to choose an item is tiny. Then, when you touch it, there is a significant lag, where you can’t tell if the item is added, and the only indication is a tiny number on the bottom right. To add a second item you have to notice the tiny x at the top right and touch it. Then there are too many redundant acknowledgements when ordering. One out of ever four times I mobile order, I end up waiting a long time and finally asking about my order, only to find out the long pause before the final acknowledgement combined with the fact the final ack button is a black bar at the bottom, causes me to fail to order. Really, agreeing to pay should be the last thing I have to do. The app even has my GPS location so it knows I went to the store and waited 12 mins while it refused to send in my order because it is afraid I might go to the wrong store.
revision - not improvement
by lindalu8455 on 2019/08/09 14:59
I used to use your app all the time. It was simple and easy to use and your star rewards were easy as well to get rewarded. These past several months the app is no longer easy to use and I work in the IT field! The app is confusing to order on and use rewards. I keep getting errors that I cannot use something in my order but won’t suggest how to help to get the order processed. I have to go into the store and try to talk to a cashier about my order and they don’t seem to know much more than I do about it! Yesterday, through trying to place an online order using the Happy Hour 8/8 reward, I finally ordered to cold coffees and one was hot when I picked it up. I stood there waiting for someone to help me replace the hot cup and finally had to speak up and ask for assistance. They are real good at smiling and quickly dodging you and won’t ask if you need assistance. I am sorely tempted to create my own coffees at home and forget Starbucks. I have been a customer for several years, as are my family members, but I am a professional and do not have time for this nonsense for a cup of coffee in my busy day! So disappointed!!!
Why Can’t I Add Less Than $25 When Processing An Order
by Joseph From NC on 2018/05/24 16:39
So I just completed my order and went to pay. I did not have enough on my card, so I went to add $10 as usual and your lowest in-order amount I can now add is $25. You used to have $10 and $15 options. Why did you do this annoying UX change. I still added ONLY $10. My remedy was marking all my items as favorites, deleting the order, reloading through the Pay page, going back to the Order page, hitting the favorites tab, quickly adding my previous requests and processing my request. So you did not keep me from doing what I wanted to do. Your changes made for a bad experience. I’ll still continue this annoying work-around, but if you take away my ability to add $10 and $15 through Pay from the home page, I’ll use your app a whole lot less. If you’re ultimately trying to encourage users like me to use the app less, keep up the good work. And another thing, you took away the option to have Chocolate Chip cookies warmed in the app. Why on earth would you do that, especially when you’ve changed cookies again to a denser cookie that requires warming to be tasty? The way I solve the problem is to stop your baristas from serving other customers to warm my cookie. Again, if that’s the result you’re hoping to get from people who want order warm cookies through the app, keep up the good work. Your app used to makes good UX sense, but these changes are annoying and seem very petty.
When it works it's really great
by 4Space on 2018/10/30 15:28
I really like the Starbucks app, but there are times when it doesn't work, there is some glitches. I don't know if that is because of changes or what. I have been a gold card member for five years, and I do enjoy the much variety of coffee. Cold Brew is one of my favorites. That order ahead feature is excellent, unless you get there and they're out of it. Then you are just forced to wait in line with everyone else. I like the fact that you can see how many calories are in each drink. It is great to get a free birthday drink but it expires too soon, if you do not live near a Starbucks, you may not get there for a few weeks, and the drink has expired, shame on you Starbucks. I am extremely unhappy that the stars we accumulate from purchases, expire so quickly. This is our rewards that we earn!!! but you choose to take them away every month and I cannot understand, that is why I may be canceling my card very soon....Sandy Todd
Star Rewards
by Terry Fyock on 2019/08/22 12:20
I’ve been a longtime gold card member, and have watched your many changes made to the rewards program, all with the common theme of giving less and less to your loyal customers. First, you reduced the stars given per purchase, then you did away with bonus stars given for making multiple purchases in a given time period, and now you’ve made it virtually impossible to get rewards for purchasing coffee to brew at home by doing away with the star codes, and now requiring we upload our sales receipt, which, like I said, is more difficult, and time consuming than the 5-stars given per item (formerly 10-stars per). With your prices continuing to go up, while market prices for coffee beans have stayed relatively stable, it really seems like your straying from your original business model, and are now all about the money ... or rather how much you can get out of us, while giving less and less in return. I find myself asking, more and more, is your coffee really worth buying when I continue to feel you care less and less about the customer
Don’t link bank account
by Bayleafz on 2019/01/08 21:52
I had an issue of linking my bank account to the starbucks app and right after I was charged for multiple $10 reloads that I hadn’t authorized. I called customer service and was told it would be resolved and the money would be refunded, but I checked my bank account and email later that day and found I had not been refunded but charged another $20 instead. I called customer service again and a woman told me it wasn’t even possible for them to have done that because my card wasn’t on file. I had screen shots of all of it showing starbucks having drafted from my bank account though. Eventually she said I was being charged auto reloads but when I looked in the app the auto reload function was turned off. The lady hung up on me when I asked to speak to someone else and I had to call back again. After all of this I only got half of my money returned. I don’t normally write reviews, but I feel like people should know that it’s definitely safer to use Apple Pay or pay pal when using this app, so that this doesn’t happen to you. I’m sure its nobody’s fault, but it’s still frustrating to have to call so many times and still not have an issue resolved.
Yay!!
by Beckyjob99 on 2018/09/06 01:03
No clue on how I survived or made it to work on time before the Starbucks Mobile App. became available. I love that I am able to order my coffee when leaving the house, I get to Starbucks and my drink is always ready to go....love it!!!! I really love the “Stars” and being able to get a free drink or food here and there! I order coffee every single work morning, I get a Venti Carmel Frappe with 3 extra shots of espresso and extra Carmel drizzle...YUM!!!! I pay $8.11 every morning,(my drink is so worth it!) But I am actually way too scared to find out the amount I spend monthly, it would probably make me ill!!! I would just love if I could get some coupons and/or some special promotions to help a little. I would absolutely go insane if I won any of the “Free Drinks” in the Summertime Starbucks Game!! I spend lots of money at Starbucks, so come on and help a girl out😉 Seriously though, I just love the Starbucks app and very much love being able to order ahead! Good move on whoever thought this super idea up!!!
Love Starbucks! But don’t stop Newspapers!
by wallysworldco on 2019/08/08 07:12
👋🏻hi I’m one of your biggest fans and frequent visitor. I’ve accumulated over 2000 stars and over 1000 twice! I love everything about Starbucks especially Frappuccinos! and Chai Lattes! Yum My only suggestion is to please please please instead of doing away w newspapers (which is another reason I go almost daily for coffee is to read both the NYTines and Boston Globe) I strongly suggest Starbucks purchase one paper of each and a Wall St Jrl and stamp on top of each in bold print “PROPERTY of STARBUCKS/—DO NOT REMOVE!” Similar to magazines in Drs offices, libraries and in European Cafes’. There are 11 Starbucks I frequent and to think of not being able to read a paper in any of them is sad and disappointing. Perhaps not all would need one or two copies but it sure would help continue to maintain that cozy cafe atmosphere! A coffee and the paper! Has a community feel and can promote discussions and connection! Pleas strongly consider this solution before September 1st! Thank You!🤞🏼👍🏻👌🏻🙃 ☕️🗞
Worst service I’ve ever received at Starbucks
by CinCin9 on 2019/01/15 18:02
The Starbucks at 102 Manatee Ave. E Bradenton, FL is not a Starbucks I often frequent because it is so far out of my way (8.8 miles). However, yesterday I took my mother to a Dr. appt. This Starbucks happened to be on the route home. I stopped to get a hot tea, let it steep until I got to my next destination; only to find out it was not what I ordered, in-spite of the employee repeating my order back to me at the drive thru. I called the store and spoke to Sophia, who told me she was sorry and to come back by and they would make the drink I ordered. After completing errands, I did not have time to go out of my way again. I called back to let Sophia know. She said I could come in anytime this week. So today I drove way out of my way to go back and get my tea. I went inside, when I approached the counter a young man asked if he could help me, then didn’t bother to pay attention when I begin to explain and had to ask me to repeat myself. After getting my tea, I went to my car, whereupon, when I stepped off the curb, hot water poured down my hand and arm because the lid was not on properly. Really, Starbucks, you can do better!!!
Great app. Couple suggestions
by Josiestem on 2017/12/04 18:14
Really like this app. Makes ordering easy and convenient. I can send my husband to pick up my coffee and he doesn’t need to try and memorize my order. There are a couple of suggestions to make the app better. 1. Make a spot for special instructions. I like my drink with lots of Carmel drizzle and even though I order extra it’s always a toss up as to whether I actually get extra or not. Would love to be able to write my order with an instruction as to exactly how much Carmel drizzle I want. 2. Would be nice to be able to leave a short comment or review from my app for the store I picked up my order from. Sometimes I have a great experience and it be super convenient to just open my order and let the store know. Or when I have a bad experience it would be nice to also be able to tell the store from my app. Sometimes I’m in a rush and don’t want to take the time to reorder my drink or wait to speak to a manager. Other than those two things I think this app is great. Thanks!
App Vital for Survival, Sanity
by mernni on 2019/10/22 19:45
This app makes ordering super easy, and rewards users with ‘stars’ for each item purchased. The stars quickly add up and can then be redeemed for free food and drink. Drinks can be customized to your liking, whether you prefer your coffee warm instead of hot, or if you take your tea with exactly two pumps of sweetener and a splash of whole milk. Your card is connected to your account and can be reloaded with the push of a button. The app can be utilized to pay for orders made in-store as well as orders placed through the app itself. The baristas will know you by name if you order online often, which is nice. For busy customers that need drive through service, this app enables users to get their coffee fast. The best feature of the Starbucks app is that you can see if the store closest to you has your item in stock or not, since each store’s inventory can vary from day to day. Do yourself a favor and download this app right now.
Great Coffee & Great Service!!
by RayeHam on 2017/09/24 15:36
I like the fact that most of them know me by name and how I like my White Choc Mocha, it's slightly different than the standard WCM and always do a great job or will politely fix it on the spot :) Please add an option to have your coffee stirred on the ordering app. Hard to find such friendly people to go along with the Best Coffee Ever! My only suggestion would be to put in a Starbucks location on the South end of Liberty Rd Se, near Cunningham St in the Sunnyslope shopping center in Salem, OR or close by that as there isn't any espresso shops on this stretch to speak of and all the other Starbucks are always so busy. It would be a great addition to Se Salem Oregon. Also there's thousands of people that would come as the other stores would be to far to get one and get back from lunch. Students, moms dropping their kids off at school, and of coarse the working world and the average Joe (like the pun? lol)You're missing a Gold Mine. Ik I'd buy more often if one was located there. Love the drive thru's too when the weather is bad, nice bonus!!
New minimum payment
by TaylorTroublex3 on 2018/05/31 10:22
I guess in the most recent update they changed the minimum amount you can reload onto your card to $25 as opposed to $10. Although I do probably spend about $25 on Starbucks every week my schedule is always changing and I’m in college so money is somewhat scarce and I don’t really need to be taking that much out of my account all at once. Makes no sense to me why they would change that and now I’m hesitant to continue using this app. As far as I’m aware, there’s no way to place a mobile order without reloading your card with money. I feel like this should also change so that I can just pay for what I’m ordering with my debit card rather than reloading more money than I need onto the Starbucks card. I gave 3 stars for the fact that the app does function well and I never have issues when I go to pick up my order. It’s also really easy to explore the menu better and tailor your order to your liking, which I love. Before this app I hadn’t known that my *now* favorite drink, as well as a lot of other things, even existed.
App order
by Ahalla11 on 2018/09/22 02:47
On Tuesday September 18th, I put an order in like I always do except this time it was around 2pm not the early morning Rush. I go to pick up my coffee and nothing was made... No one in line either... Okay I thought I'll wait I minute... Waited five... Excuse me is there an order for Ashley? I was told " yes, we are trying to get to it we are just short staffed" yet I pre ordered my drink and have watched you make ten or so drinks for the drive thru customers .. I couldn't walk out I had all ready paid for it... After ten minutes of waiting I got my drink it was afwul at this point I was already late for work so there was no turning back... But why preorder so we can wait while you have our money guess the drive thru was the way to go but I like preorder bc I can normally get my drink custom to how I like it.. How hard is it when you say exactly what you want?? I know this doesn't happen all the time but I work in customer service and to say sorry we are short staffed?? Not what a customer wants to hear while you continue to ignore her order and mage others who hasn't paid yet.
Rate store
by Jgamma on 2017/09/21 14:49
Yes, I love the app, it helped us find a store yesterday during our long road trip. BUT, the store in Marion Illinois (Kroger) was terrible customer service! My mother & I stood there for atleast 5 min & were NEVER acknowledged us standing there though the girl was less than 5ft from us. We spoke up and asked were we going to be waited on, the girl said yes! There was NOT A SINGLE customer other than us, but the girl was making drinks. My mom asked her if there was someone else that could help us, she said no, ones in the back & ones on break...never taking the time to say I will be with you shortly. Then about 2 minutes later my mother asked her how much longer would it be till she took our order, she said in a couple of minutes!!! She was non caring, non acknowledging of us. Ten minutes later she finally took our order with no kindness, apology for taking so long (for no apparent reason!!!) The girl needs some serious customer service training!!!!!
Purchase options for Starbucks (out-of-store)
by nperry2005 on 2019/01/04 04:23
I believe that there is a whole gambit of customers that aren’t receiving points/recognition for their loyalty in the Starbucks brand/name. For example, I teach everyday, and to skip the lines/wait/transactions at the store, I purchase 2/4-packs of Starbucks Frappuccino’s, and have been doing so for almost 3 years now, yet have no way of getting any points, recognition for loyalty, etc. I also purchase Starbucks K-cups, such as the Holiday Blend cups, and both my spouse and I drink these cups everyday, and have been for years, but have no way of getting any points and/recognition. There are proofs of purchases on merchandise sold out of store, and I also know that barcodes in a lot of merchandise has (or can be given) the specific and explicit information needed to identify products that customers purchase. It would be really nice, for not only us (my spouse and I) as loyal customers, but for all loyal Starbucks customers to have the ability to receive points for their purchases. Thank you for taking the time to read this, and for understanding my want to make Starbucks even better than it already is while also providing opportunities to ALL loyal Starbucks customers. If you would like more helpful customer input, or more information about the idea I just wrote, then I am free to discuss these things anytime. Thank you, Nicholas A. Perry
My history stopped updating
by MamaSammieSam on 2017/10/08 12:38
My rating would have been 5 stars until 05OCT. When the app is working, it's amazingly helpful, and a tremendous sales booster - there are many days that I would not have time to stop before work if I had to stand in line, but ordering ahead means I just have to swoop in, scoop up my perfect drink, and tip from the parking lot. The last 4 days, though, my history isn't updating, and I can't see my receipts and leave a tip. I can see my balance changing, and my last order shows up in the ordering section, but that's all. The history says my last receipt is 04OCT. I last updated on 02OCT, so I don't know why this glitch has occurred. Also, regarding nutrition count - please fix it so that the nutritional info is based on the customized recipe, instead of the basic standard, or at least add a section comparing the calorie counts per pump of syrup, and the different counts of the milks and whipped cream.
Super-convenient, wish I could order water
by positivepathforgood on 2018/03/21 15:10
Love being able to skip the line, order at my convenience and just walk in to grab it. Usually works great, only a few times of glitches (didn’t get my order, forgot to make it), but I’ve been using it since it came out so overall a good track record. Plus, when I had glitches and took the time to call, customer service was apologetic, looked to fix the issue in the future and offered a complimentary drink to try it again. Pretty much all you can ask for since the issues have seemed to resolve. Only thing I would improve: being able to order a cup of water. Trying to be healthy and drink more water so it’s a good reminder to me to have a glass when I drink caffeine to balance the hydration. I have been skipping my water because they like you to order it in line and I don’t want to wait in line just for that. Bummer for my health but I guess that’s on me to make an extra effort another way to get my water intake 😊
Necessary But Could Be Better
by AvidRunner on 2017/09/05 15:13
The app does a lot of what I want it to do. The best part is the fact that I can pay for my Starbucks order without having to bring out my wallet or switch my train of thought: I've got Starbucks on the mind, therefore all I do is open the app named Starbucks. Simple. However, the app is pretty slow to respond. I've noticed this not only with me, but with anyone else trying to complete their purchase in line. One of the other things I've noticed that could improve both on this app and the website is a more specific nutrition presentation. Sometimes when I add or subtract an ingredient from my "order," the nutrition is hit or miss and sometimes doesn't reflect those changes. On the other hand, I'm really happy that I can specify my order down to the amount of syrup or volume of milk I want. Just can't see how many calories that milk is when set on "light," as I touched on before. Please keep working on this app! I want to love it with 5 stars, not just 4!
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