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The starbucks® app for iPhone® is the quickest, easiest way to pay for your coffee—no wallet necessary. The app is completely redesigned with an improved interface, a more personal dashboard experience, digital tipping and other great features, including easy access to our loyalty program, My starbucks Rewards®. And you’ll get a free drink at participating stores (some restrictions apply) when you join My starbucks Rewards® and sign up for email rewards. App features when you’re a member of My starbucks Rewards®: • Pay: Use your iPhone®/iPod® touch to pay at 7,000 U.S. company-operated starbucks® stores and 2,500 Target and safeway starbucks® locations. Check your starbucks card balance, reload your card, view your transaction history and transfer balances between Cards. • tipping: Leave a digital tip on purchases made with your starbucks card at U.S. company-operated starbucks® stores. • passbook: Add your starbucks card to passbook. • Rewards: Track your Stars and redeem your rewards in the My starbucks Rewards® program. • Gift: Send starbucks card eGifts to friends via email. App features when you’re not a member of My starbucks Rewards®: • Inbox: Receive starbucks notifications, special offers and the Pick of the Week. • store Locator: Find the stores nearest you, directions, hours and amenities. For more information, please visit
Perfect app serves its purpose
by SuperDuperSD on 2015/02/28 22:03
I love it. The only thing I would love for it to do is to be able to filter all the 24 hour Starbucks. I'm a military guy and my hours are unpredictable and I crave coffee 24/7
Awesome app!!
by محمود الخجا on 2015/02/28 21:56
I use it every day. I really love it. Great job
Me and my Starbucks
by gdinola on 2015/02/28 21:55
If you know me, you know I am a Starbucks fan. The app is my perfect companion to help me track my rewards, reload my card, find locations when I travel, or try new apps or songs for free. The Starbucks app is my goto tool for anything Starbucks-related.
Great app
by Dragon daddy62 on 2015/02/28 21:49
Great app for Starbucks. They do however need to make it easier to enter your stars. It's a bit tricky and easier to go online thru your browser. Nice app otherwise
It is a really good app
by ChrisTKH6877 on 2015/02/28 21:38
I think it would better if the app can notify exactly how many free drinks you have at least make it easier to tell so that you can redeem them.
Excellent app!
by Kablwill58 on 2015/02/28 21:37
Highly recommend!
Starbucks rock
by 3ricA1 on 2015/02/28 21:28
Lo ve it
Woop woop!
by David P. Smith on 2015/02/28 21:27
Starbucks app is the shiznit!
Love it!
by Addicted2930 on 2015/02/28 21:27
Great app!!!
The best
by Danae M on 2015/02/28 21:18
I am a Starbucks addict, and the app makes it even better and faster to get my coffee!!
Great app!
by Megan7890 on 2015/02/28 21:17
Easy to use and to keep track of stars. Love the menu and store look up.
Fun App!
by mrsdarlaturner on 2015/02/28 21:12
Drink great coffee, earn rewards, send coffee gifts to family or friends; what could be easier!
Helpful app
by K206 on 2015/02/28 21:12
It works
by Greenleaf.lp on 2015/02/28 21:10
I like it. 😎
Easy Pay
by CaseyS4 on 2015/02/28 21:08
Love the app. Great for making payment easy and tracking all my free drinks!
Rate & review
by Shane Fitzgerald on 2015/02/28 21:07
The Starbucks app is quick, easy and simple to use! Makes everyday life just a little bit sweeter!
Starbucks is my indulgence
by Boop410 on 2015/02/28 21:06
I love the app. It makes getting my rewards so easy. Starbucks is always a treat.
User friendly
by Coffee muggle on 2015/02/28 21:03
I love how easy this app is to use. It also makes paying for a drink more convenient because you can load money onto it. I enjoy getting the update on what specials there are as well!
Stars, Music, and Apps!
by Myssi on 2015/02/28 20:59
Great app. No issues. Love the free apps and music.
by Simply_richiez on 2015/02/28 20:58
Absolutely love itb
Starbucks rocks 🎉
by Marlene1987 on 2015/02/28 20:56
Love the app it's so easy to use and you get to download all the free stuff each week!
by Jaimeleedoll on 2015/02/28 20:56
Fantastic app. So easy to reload gift card and pay.
Easy breezy
by El Brendo on 2015/02/28 20:54
Couldn't be any easier
Great loyalty program!
by CT4256 on 2015/02/28 20:53
Made a regular out of me.
Love it!!
by sixpence34 on 2015/02/28 20:51
Love this app
by Dbien44444 on 2015/02/28 20:43
Gold card & App
by HappyDantoo on 2015/02/28 20:42
I've had the app on my phone for a year now. I love it. I enjoy making purchases from my iPhone and it so easy to transfer money to the gold card when needed.
All stores should follow Starbucks' lead
by Seyfarth on 2015/02/28 20:42
This app is the best retail use of mobile tech. It is simple, efficient and practical. It makes paying easy, keeps me posted on my star status, promotions and rewards. Reloading is easy and if I register gift cards I can reload them for my friends and family on my phone. I love it.
by Chrisharley on 2015/02/28 20:41
Apps awesome. I mean who doesn't love STARBUCKS although the message that keeps popping up about my account can get annoying
Use it every time
by Duke of Yorktown on 2015/02/28 20:40
Love the instant reload for my card.
Love this app
by Grandma Sheri on 2015/02/28 20:38
Love paying with my phone!
So convenient!
by Kooaukee on 2015/02/28 20:38
Love the app! Always have it with me when I need it!
by MO503 on 2015/02/28 20:37
Free apps + music and coffee every 12 purchase. Nice!
Awesome App!!😃
by jason 43 on 2015/02/28 20:33
I am 5 stars away from the Gold Level. I would suggest one more thing though. It would be a lot better if you could enter a star code on the app instead of having to go to safari to do it. Other than that, it's a great app!!!
Love it!
by Quiltingkat57 on 2015/02/28 20:32
Easy to use
by Bash sky on 2015/02/28 20:29
Perfect if you frequent starbucks anyways.
Easy to use
by Kab617 on 2015/02/28 20:23
I downloaded the app that knowing exactly what it did. I found it to be very useful and easy to use.
Enjoy this app
by Cudyjudy on 2015/02/28 20:20
I really like being able to pay with my phone, reload my card and so much more. It is great!
Functional and with lots of extras!!
by aland001 on 2015/02/28 20:19
Great app all the at around. From finding a sbux location to integration with my loyalty card for paying ... To free downloads and offers ... Love the app!
Pretty easy to use
by Row bean on 2015/02/28 20:17
Not a lot to it, an incredibly user-friendly app.
Espresso guy
by Thelastpharaoh on 2015/02/28 20:10
I'm an espresso guy, I like my Starbucks coffee and the app, showing store location wherever I go. I wish if I can reload with Touch ID on iPhone 6 . Right now I have to go find my password where I save all of them ( in sure you know everybody got tons of them ) then back to the app to reload .
I'll drink to that!
by MoniLove71 on 2015/02/28 20:09
I'm a Gold card member. Couldn't do without my Mint teas. Superb. I'm lucky...I have 4 locations, all within a 1.4 mile radius!
Love it
by E Me06 on 2015/02/28 20:07
So convenient to reload and pay. Tracking my stars is so much better. And who doesn't like the deals delivered to your phone instead I having to scour the coffee shop.
Love the free song and app downloads!
by Mememenememe on 2015/02/28 20:07
Yep love it
You Decide
by Trump the Man on 2015/02/28 20:05
What is the attraction? I love the coffee especially "Flat White". The clover machine adds a whole new list of options. But is it the Starbucks experience that can keep you there for hours. Peaceful surrounds, good music and cool people.
Awesome and Efficient!
by Krase™ on 2015/02/28 20:05
I don't have to carry my card around which is a relief. I can simply pull it out and scan right there! I also love the free stuff. Keep it coming, Starbucks!
by kaleeeeeeeee on 2015/02/28 20:05
Easy to use
by TaHernandez on 2015/02/28 19:57
Thumbs up all the way!
by tumblrrrrrrrrrrrr on 2015/02/28 19:57
It's so bomb!!!
Love the convenience.
by Roundersin on 2015/02/28 19:56
Live the Starbucks app! So convenient to pay with my phone.
Great app!
by TobiasA on 2015/02/28 19:54
Update - How to: Passbook integration
by MoMochaPlease on 2015/02/28 19:52
Passbook integration is possible when you open the Starbucks app, tap on Pay, tap on the Manage button in the lower right, then tap on View In Passbook button (also in lower right). You may have to log in again but I didn't and the barcode now shows up in Passbook - Yaayyyy!!! Five stars, now! Although I don't have to worry about it, this feature is very helpful to those in colder climates with drive-thru - minimal tapping reducing the possibility of a mis-tap (think shivering) to an incorrect app or function increasing your exposure to the elements.
Single items.
by CoachP554433 on 2015/02/28 19:50
I like the app and the good deals but it's ridiculous that I have to buy each item separately to get credit towards my 12 purchases in order to get my 13th one free. Starbucks could fix this if they wanted but they would have to give more free stuff away and that would take away from the billions of dollars. I have the person ring up each item one at a time and pay from them one at a time. It's not fair to the barista, the customers behind me or me. Fix this please. I'm a loyal customer but this is pushing me away.
Love it!
by Starman_22 on 2015/02/28 19:50
Excellent app and easy to use! Wouldn't change a thing!
I love this app
by Ely 14 on 2015/02/28 19:44
This app is so cool
Great for a a Starbucks addict!!!
by Savlee4400 on 2015/02/28 19:41
This app is just plain fabulous. I don't have to keep track of a card, I can reload in less than a minutes, and I can find a nearby Starbucks quickly. Seriously, if you frequent Starbucks, you need this app.
by azingler on 2015/02/28 19:36
Starbucks is a great app to have if you love coffee
by Tammylm on 2015/02/28 19:36
Love the rewards and the free music downloads.
This is neat
by Drufus1988 on 2015/02/28 19:33
It's so neat!
Great app
by csurams on 2015/02/28 19:31
Use it everyday.
Works great
by Lynne Finch on 2015/02/28 19:30
I really like using the app. It saves time.
Works as advertised
by tsw630 on 2015/02/28 19:30
Clean simple interface that does what it needs to.
by Kitasluv on 2015/02/28 19:28
I love having this app on my phone. It's such an easy way so pay for my drinks and be rewarded.
My Starbucks
by DBolo05 on 2015/02/28 19:26
My Starbucks location on Dallas Hwy in Marietta, is the best there is. Kathy and the crew always make me feel welcomed and always have my special latte ready to go. Simply an "AWESOME" experience. Every morning.
Great app
by Mariah10264 on 2015/02/28 19:24
Love Starbucks app
Easy & Convenient
by Hainako on 2015/02/28 19:24
Easy to use. I dont have to carry my walet to starbucks.
by Whizziey on 2015/02/28 19:23
Such a great way to spend a lot of money!
by cjamula on 2015/02/28 19:23
Good app
by Caressa d. on 2015/02/28 19:23
The app is simple and a very fast way to pay for my purchase. Thank god for this app
Great App
by misfits830 on 2015/02/28 19:21
Has been very nice to be able to use the app to pay for purchases and to keep track of my rewards stars. It's also great that it gives apps and songs every so often. Great app for any Starbucks regular for sure.
Keeps getting better
by Dirkelven on 2015/02/28 19:21
I have a love hate love relationship with this app. When it works which is most all the time it works great. Sometimes but not very often it can take time to process but it is still great and we get many features that keep me coming back.
by Lanett on 2015/02/28 19:18
I love the convenience of this app
Great app!
by Mitchsoz on 2015/02/28 19:17
Good app for Starbucks. Use it almost everyday!
Works great!!
by ShooShoo on 2015/02/28 19:16
Definitely worth downloading!!
Easy to use
by Texaspaulakay on 2015/02/28 19:14
I like the app although I would like it if my current offers via email could be viewed. Otherwise, great app
by 24yc on 2015/02/28 19:02
I love this app.!
Starbucks app is awesome!
by AnonymousH18 on 2015/02/28 18:59
I absolutely love this app! It's so easy and convenient, especially when I need to do a last minute starbucks run and need to reload my card. I can do that while I'm in line.
Nice app.
by Bogey_Bob on 2015/02/28 18:51
I Like it and it's feature set ( adding to balance , scan , freebies and rewards ) I wish the add tip was easier to find I always have to tap around to find it
Simple, Elegant, Convenient
by omarlegend on 2015/02/28 18:46
I think I officially use this app & 100% now.. I have it hooked up to my paypal account which makes everything a breeze, not to mention the extra points and all for free stuff . Don't change the app. It's perfect
Love Starbucks? You'll love this app!
by boahnc10 on 2015/02/28 18:46
Not only do I get free apps, music, and books weekly from the app, but I also use it to scan my Starbucks card and reload it. It allows me to get free srinks, since I'm a gold member (well worth it)!
Love it!!!!
by Mstoniy on 2015/02/28 18:43
Nothing like having convenience at your fingertips!!
It's good
by nativelylocaleduardo on 2015/02/28 18:43
It's good
by beautiful543 on 2015/02/28 18:41
I am obsessed with this app😍
The Best Payment/Engagement App
by Skunkster on 2015/02/28 18:36
The Starbucks app is still one of, if not the best payment app available. The ability to add new gift cards and then just transfer the balance to the primary card is great. Love the free songs and the geofence features as well. Now if they would just add the ability to enter codes from coffee bag purchases, it would do everything I need with Starbucks.
Good app bad map
by Skimkds on 2015/02/28 18:34
The functionality of this app works great with an exception of the store locator. In travelling around the store locator does not work either the location is n the opposite direction or the store is no longer there at all and if it is there you don't know if it inside a store like a target or if it is a actual brick and mortar location If they can fix this it will b a perfect app and then they can raise the price of a latte to seven dollars and you all know you would pay it!
Very easy to use
by Pink Baby 97 on 2015/02/28 18:34
App is great! Very easy to get a great cup of coffee.
What's not to love!
by Buffygfttyyyyu on 2015/02/28 18:33
Love rewards!
Love starbucks!!
by Calystaaaa on 2015/02/28 18:33
Love this app too!
by Humewm on 2015/02/28 18:33
Love it!
Love this app
by Susan-w on 2015/02/28 18:30
I love the app ! I can buy drinks at any store I go too ! So handy !!
by Suurraahhh on 2015/02/28 18:28
I love starbucks and have had really good service always and i love u guys a lot okay :-) bye :-)
iPhone 6 Plus support soon?
by Serialtoon on 2015/02/28 18:25
You guys planning on making the UI fit properly on the iPhone 6 Plus? Everything looks so biiiig.
Great app...
by mozdikmen78 on 2015/02/28 18:22
I use it everyday and I love it! I can't figure out how to enter star codes in it though... Maybe need to add that as a feature so I don't have to go to the web to do that in my account.
love it.
by Discover user. on 2015/02/28 18:18
use it all the time. it's great while traveling.
by KaraLG on 2015/02/28 18:17
Apple pay still bugs it out
by Couchtomarathon on 2015/02/28 18:15
The app shuts down every time I try and reload the card with Apple Pay. I love the app but need to fix this glitch
Easy and convenient
by Mikebone36 on 2015/02/28 18:12
This app is very convenient and easy to use. Helps you to easily keep track of your rewards stars too.
by 02Jagman on 2015/02/28 18:10
Use it every day!, love the free songs, and easy to track my points and redeem them. Thanks !
Awesome App
by RJaiNav on 2015/02/28 18:07
Great app! Money available right at your fingertips.
by Ben Holtz on 2014/09/26 10:23
I truly enjoy the app, the convenience of not needing a card & having currency on my phone makes purchases a breeze for my busy schedule. The convenience I'm missing out on is my addiction to gold stars...whether I purchase 1 or more items I only receive 1 gold star, so I make the cashier do 2-3 orders at a time which is an inconvenience not only to me but the line behind me as well. I also have had a problem with 'bonus stars' being credited to my account, leading me to call Starbucks which is not only a headache hoping they will credit what's due but also being questioned on the legitimacy of my call (whatever the case) once this woman went over & over with me stating I already received a star for that day & I agreed but what about the other 2 purchases I made that day!? What about the gold star I was supposed to receive for my breakfast sandwich purchase? I normally just drink espresso but I bought a frappaccino cause I was told Id get 3 bonus stars, where are those? The lady thought I was crazy, & maybe I am...for gold stars & rewards, that's why I use the app, now give em to me. I have the valid receipts, numbers, & money missing from my account, I shouldn't have to plead to you. All in all, I enjoy the app, but it's friggin 2014, get it together, you're a multimillion dollar company, I'm certain you can create a more flawless app. :)
From 5 Stars to 1/2 Star. PLEASE FIX
by Muddgog16 on 2012/09/23 12:48
Please pass on to developers or someone. I love my coffee and Starbucks and have come to rely on the iPhone app. I realize its due to Apple cutting ties to Google Maps? However doing so has all but killed the Starbucks app; I travel daily to new locations and use it to find a store that's open and then navigate there using my GPS App. With IOS 6 the functionality of the Starbucks app went from 5 stars to 1/2 star. Reasons: In map mode to find a store, when you tap on the store's dot all you get is whether its currently open and the address. No way to send address via txt or email anymore (formally a function of Send an Invite) and the store hours are not displayed so I don't know whether its opening in 2 minutes or two hours. If you display stores in list mode at least you get services available displayed as icons but still no store hours or ability to copy address other than pen and paper; major 5+ year step backwards! I used to be able to find an open store or one opening soon and send myself and Invite via email. From that email I could in three taps send the address to my GPS Nav Now app and that would launch my TomTom and get me there. Now all that is gone and all that's left is the ability to pay with my Starbucks Card via my iPhone. At least from within some apps there is the option to send location of a store directly to my GPS navigation app such as TomTom with a tap or two. PLEASE FIX otherwise this app is pretty lame.
I love the App but not the Reward System
by Evelyn Aguilar-Cruz on 2014/09/24 17:21
I love the app however I do not care for the reward system, as I often buy several drinks almost daily, but receive only one reward point whether I buy 1 item or 4-5 as I usually buy. I often stop with my high school grandchildren as a special treat on the way to taking them to school. This is a very expensive treat. It is disturbing that I receive I reward no matter how many. I receive the same if I buy one for myself after I drop them off to school. Another problem I have discovered three times is that despite having approx $15 on my card, and purchasing one drink, I'm told that will be X.xx extra, when I know beyond a shadow of a doubt that I have not made a purchases to support having less on my card! I come home and check my receipts and I'm correct. It's so time consuming as I have an infant great grandson to care for as well. I save all receipts, and will not allow this unforgivable mistake to happen again. I love Starbucks it's the one treat I don't feel guilty about treating myself to, and also enjoy treating the high school grandkids to, but that reward system is just not right! The staff at Starbucks are always very kind and fast and courteous. I have been going to Starbucks for over 20 years now, and will continue to do so.
The "new" app Is a FAIL
by Riommar on 2014/04/19 16:01
Jan7114. I feel sorry for you. Just because a overwhelming number of reviewers don't agree with you doesn't make them trolls. It seems to me that when 9/10 people agree on something then perhaps that 10th person is the troll. I enjoy Starbucks but I'm not a sycophant as you appear to be. The people that are negatively reviewing this app have a legitimate gripe. There are many problems that could have been addressed easily within a few weeks of being released. A problem for me revolves around the shake to pay button. I have 2 cards. One for myself and a gold card I share with my wife. Most of my money is put on my gold card. The app ALWAYS defaults to my custom card when I shake to pay. I have to navigate the system to get to my gold card and it entirely defeats the purpose of shake to pay. Why can't I designate a primary card for that purpose. I think that the app has potential. I won't reiterate the numerous other valid (Jan7114) issues. I'd also like to see the return of date specific reloads. I used to have my card set up to add $ to my card on the 2nd of each month. This way I knew I had the funds available. With the way it's set up now you can have funds added automatically when you drop below a certain amount. There is no guarantee that I will have funds available every time my card drops below $5.
I'm addicted... Save yourself before its to late
by Yaboynick on 2015/02/21 15:23
I once was just a casual Starbucks drinker. Once a month sometimes 3 times when I felt daring, but it all changed when the Starbucks app attacked. They tempted you right out the gate. I was naive thinking "oh look that's nice of them a free drink on your birthday, whoopie!" And I thought there are some good perks with this. All of a sudden like a whisper they said "try being gold for a day, enjoy another free drink" and that's when I went for another drink on the house then I fell into a routine of getting Starbucks 5 times a week then once a day. I thought to myself within a month I became gold... I need to stop and I was clean for 4 days and like an eagle flying in to grab its prey Starbucks sent me a letter... They sent me a shimmering gold Starbucks card with my name on it. That's when I relapsed and fell back into their trap.... Don't do it to yourself, constantly offering you free things and deals off the online merchandise and drinks in store, they're slowly putting a spell on you... I love you Starbucks app..... Starbucks app FOREVER! And on a side note this app is great and makes it really convenient and cool to get Starbucks!
Worst app upgrade
by Commo22 on 2014/04/08 13:01
This app is horrible. The most basic thing I need to do is check my account balance and that's confusing to find. Once I think I did find it, went to pay and was told I don't have enough balance even though the app said I did. So the cashier tried to reload my card and said she needed a credit card. I didn't have my wallet on me as I have both the Starbucks card and app. So then I had to reload from the app and it looks like I was charged for the transaction that she made but was never credited it. Can't look up food items like before so I have no idea what to try out especially with a new food menu. Navigating is horrible. Worst app upgrade ever. Things should be easy to find. Menu buttons work work for a reason. It's because you know where in the app your going if you click on something. Glance and go is what I need. I'm not hanging out looking at this app for minutes. Just need to get to my items as quickly as possible so I can get out and back to other things. I don't care about making this some kind of social network looking app. Just get let me pay for my coffee. That's it. Update: I decided to give this app another shot. I just reloaded my card and selected $10 dollars, but the app instead added $15. I'm done with this. I'm going to use up my balance and the. Go to McDonalds instead until they fix these issues.
I love my Starbucks app!!!
by blk31973 on 2014/09/23 14:57
I have been a very pleased Starbucks customer for years and have become even more so since discovering your app over a year ago. I will continue to be a happy and loyal customer as long as I am able to enjoy the delicious beverages and food choices you have to offer. I have always had a great experience at almost every Starbucks location no matter the state or city I am visiting. The staff is usually always the best to deal with and if for some small reason I am not happy, they always go out of their way to make my visit a great one and to keep me coming back for more. The convenience of the app is awesome and I use every last feature offered for an even greater experience. I cannot think of anything that I would change on the app because y'all have covered just about everything, from sending me special offers to auto reload so my card always has the necessary funds needed for my next purchase. Y'all are wonderful and again, I am a very pleased customer that will continue to come back again and again. Keep up the awesome work Starbucks!! Love, a very happy Starbucks addict ❤️
by jchunat44 on 2014/04/01 13:44
I've been a Starbucks member for a while, and I've seen the past three versions of the iOS app, and I personally think the last one before this was the best, you could create your own drinks and just show the barista so they knew what to make. I also loved the nutrition info, not because I'm too lazy to look at it at the store myself, but because I knew what I was drinking even with the modifications. I also don't drink coffee, just the tea or frappuchinos, so it was nice to see what did and didn't have coffee. This new update is terrible. It signed me out yesterday even though I updated it 2 weeks ago, and wouldn't let me sign in, saying my password was wrong. But as soon as I went to change it, it told me my password couldn't be changed to my original password? Alright... The screen is way too dark, too, so I have to go into my settings with iOS 6 and change the brightness from there just so they can scan my card. I just have a lot of issues with this new app, and I feel like the last one was the best. I do, however, like that you get the pick of the week song sent to your phone, so I can easily download it from iTunes. One suggestion, can we get a drink history? I know certain drinks I liked, but I forget what they're called, and with no menu on the app now, hmm...
Love it but miss a few things
by JGSTiggers on 2014/09/23 14:17
The app is great and easy to use. I will say I do miss a few things that the old app had like the drink menu and food menu along with calories. I don't know everything in a snap on the menu, and like someone said when there's a line and it's hard to make a good quick decision while people are waiting because you can't take your time. If the menus were on the app with details of each items. It would make it easy to know what you might want, before waiting in line. Also I agree with a few other people on the points system. It doesn't matter how much you spend or how many items you purchase you only get one star. If you buy one item I could see getting one star, but if you buy more than one which isn't cheap I think you should get more than one star it's only far. Starbucks isn't cheap and to spend all this money to only get one star needs to change. Just s suggestion! Other than that I love my Starbucks and my app that's never going to change, just wish the app still had a few things to it. And there is a way to have all that's wanted with it still being simple to use and clean looking.
Ugh!!! What were you thinking ?!?
by Urbanhippie12 on 2014/05/12 03:33
I have never been compelled to leave a negative review on an app before now, but I'm afraid this app truly warrants it. First, I noticed that I'm getting charged for every refill, even though I'm a "gold" member. I let it go, bc it just wasn't important enough to complain about. Then I had to use my laptop to load a new gift card that I received. What?? Shouldn't it be easy to load that from the app? It used to be. Then I couldn't find a place to redeem my codes from grocery purchases. Again, had to go to the laptop. Purchase a gift card for a family member? You guessed it-laptop! The send button in the app never lights up, even though all the fields are filled in. It's nice that it's so easy to reload your card through Paypal now, but honestly it was that hard to start with. Certainly not as hard as remembering to pull out my laptop at night, which I rarely do, in order to do my daily Starbucks business that I used to do on the fly in the perfectly functioning old app !! I just keep thinking to myself, "where's the rest of this app?" And I've actually gone to a different place for my coffee on several occasions, because the functionality of the app doesn't give me enough benefit to keep me from straying. Fix it, please!
Most ridiculous thing I've ever heard of
by Nessalynn77 on 2014/11/26 20:36
I recently moved and I guess it took a while for my change of address to register because I've been using the app and reloading from my bank and paypal Accounts for a couple of weeks without a problem. Today it stopped working. I quickly realized it might be the address so I changed it. It still didn't work but for each time I tried it registered a pending charge on my account. I called the bank and they said the problem was with starbucks. I called starbucks and they tell me that if my card declines once the app immediately shut down and won't work for 7 days. What on earth is the purpose of that???? You can't be on the edge of technology and have such a tedious, inconvenient, glaring glitch in your system. Wait 7 days is your answer? You should at least have an override so that if I call in and verify all of my info you can release my app. This is thoroughly disappointing... And the phone rep was even more disappointing as her response to my irritation was just to repeat the same answer over and over regardless of how irrelevant it was to what I had actually said. Smh... I wonder if Peet's has an app and a rewards system. I spend too much money at Starbucks to have to accept this as an answer.
Really poor UI, less features, reload not working
by MotoBonnie on 2014/03/22 19:05
I had high hopes for the big unveil of the new SBux app. Unfortunately, they have been dashed thus far. Here's why: - Reload is not working. Glitch? It used to be fairly straight-forward: you would choose to reload a card, it would ask you for your payment method and it made you confirm your password before going through. Now, you get through the reload steps (minus the password) BUT there is no button there is no button to confirm reload nor enter password. Instead, once you've made your reload elections it gives you the option of canceling it or choosing Auto-reload. I've asked five baristas now and they all say it appears to be a glitch. No one can decipher how to manually reload... meaning the I have to go through hoops to have them reload my card- withy payment- at the register and then order my coffee and scan my app. Tsk tsk Starbucks. -Instead, SBux is pushing the auto-reload (see above) nearly chose it several times (it's a prominent new feature) so be careful if you also like choosing *when* you add money to your card. - There is no menu any longer. Admittedly, I tend to get the same drink over and over... but my son enjoyed exploring the full menu on the app before ordering as did my husband. Gone are those days... better know what you want now.
myStarbucks Review
by Surfhunter on 2009/10/04 18:32
For a company such as Starbucks, this is only a "fair" start. In general the application is just ok, while it offers a fair amount of information. It does crash when attempting to enter information on occasion. This application also suffers from a varied lack of information which you may notice through some other reviews. It would be nice to know the differences between Starbucks locations as not all offer them same drinks or food, nor do they all charge the same amounts. I am very disappointed the application does not offer the ability to view remaining credit or account information. The application also lacks any nutritional information. I can say that I won't be downloading the Starbucks Card Mobile - I viewed it on a friends iPhone and it appears very limited and for me, just a waist of space (my friend ended up deleting both applications due to issues with both as well). All in all, I would wait before downloading this application (save your app space). They need to address a number of issues first. Also, the technical support is painfullly slow in responding and not very helpful! Hopefully improvements on the next update? For now, I will be deleting the application until I see more favorable reviews and fixed the dual application card issue.
Great for the newbie and the regular
by Bøøkwørm on 2009/10/21 22:35
First off I need to say I am biased because I work at Starbucks as a Barista. I just started though, and learning how many pumps of Vanilla go into a Caramel Macchiatto is really cool to see in an app. You can customize your drink to your liking, and just read it out at the store. If I had this a few years ago I know I would've gotten more utility and not felt so bewildered by the menu. The hours of operation are correct, the closest stores are also correct. But that's only where I live, so not sure if that will be the case in your area. You can even explore the type of coffee best for you by its characteristics. I don't know why some are having issues with this app, for all it's worth it works and does as advertised. If you have trouble with the definitions of some of the customizations to your drink, don't be afraid to ask your local barista! An upside down drink consists of the shots of espresso, which usually sit on top of the milk, be put in first instead and changes the complexity of the taste of a drink. Give it a try and you may like it.
Starbucks Should Do Better Than This!
by Coachcasa on 2014/08/01 13:34
I have been using the Starbucks app on my iPhone for at least a few years now and the current version has quite a few flaws that need fixing. It’s so flawed that I quit using it and added my Starbucks card to my Passbook app on my iPhone and use my Starbucks card from there. First of all, the app is hard to navigate. Granted there aren’t that many functions, but it doesn’t make sense. I still haven’t figured out how to add cards and transfer balances on the app, so I do it on the Starbucks website. This is highly annoying and I should be able to do this within the app! Also the messages in the app are annoying. I personally rarely look at them and because of this they pile up and next thing I know I have more than 50 messages. What’s annoying is how I have to delete them one at a time, which is very tedious and time consuming. You should be able to click on all of the messages you want to delete and hit a delta button once to get rid of them all. I also miss the nutritional information and ability to save my favorite drinks from the previous version of the app. Starbucks you can and should do a lot better than this!
It's simple and convenient
by audiodav on 2015/02/19 13:56
This is a great app and super convenient. I can reload my card - a card I don't need to keep track of anymore - transfer balances to my gold card, and makes it very easy to pay. I can even reload the card that's in my wife's purse when I'm out of town. Shake to pay takes it one more step as far as ease is concerned. It's just a very smart app. I love it. Oh, and by the way, I find it amusing to read reviews that say..."I used to use this app every morning and loved it but now Apple pay won't work. Fix it. - 1 star." 1 star? Really? On an app you used every day? This isn't a comment box for customer support. I'm certain the app developers are working as hard as they can to keep up with the constantly changing iOS environment as well as keeping up with the potential bugs that happen when other apps and games are open on your phone. Tell me what you like and dislike about the app. I don't want to know that your app crashes because you downloaded some crazy game and now it conflicts.
My Starbucks Review
by Kaarreenn_ on 2014/09/13 05:33
Well first of all I am so proud and great full for the person that invented Starbucks because it is just an amazing place to sit down relax and enjoy a frappé,mocha,iced tea, and or either a coffee and then with your personal choice of any pastry to go along with your beverage is just wonderful. From my point of view I don't think that Starbucks is just a place to get a beverage and or either a pasty of our choice no, I also see Starbucks from my perspective as a perfect place to study and read and just free yourself from everything else flowing in your mind. Well anyways as you can tell I love Starbucks because I obviously typed a great review and by the way I just wanted to share with whom ever I may be reading this that my favorite beverage is the double chocolate chip mocha and my favorite pastry entrée is the double chocolate chip brownie and on my next visit to Starbucks I am hoping to try out the crescent because just today I have gotten three recommendations to try this pastry out and I bet it will match right us with my taste buds.
Best Corporate App. Period.
by Westside Surfer on 2014/09/26 04:23
Starbucks pioneered pay-by-app with the first version of this app, when it immediately replaced my Gold Rewards card. Yep, I drink enough Starbucks that I actually use every aspect of this app and I have been pleased with the upgrades and improvements with each new version. The app provides a perfect blend of features to keep Starbucks on your mind and in your tummy without feeling like a corporate-laced grab for social media attention. It provides a truly seamless Starbucks experience. New, properly-executed integration with Apple Passbook is a great convenience and perfectly innocuous way to take advantage of location services without feeling like Big Brother is watching. Find a store works brilliantly when you need a caffeine fix on the road or in a new city, and extra iTunes and App Store freebies now transition smoothly to the redemption screens from messaging. Wonderful improvements all around! Overall, an aptly executed corporate app that is truly helpful and useful on a day-to-day basis. Keep the free wifi flowing!
Streamlined Design, Loss of Functionality
by Thister on 2014/06/23 21:31
Unlike others, I haven't had issues with my transactions with this new app. In fact, the new design has been simplified and streamlined in, what I think, is an intuitive layout meant to streamline and even further "game-ify" the process of reloading the card and earning rewards. In this area, the app has improved from its former form. Though, I do also agree that the full name should not be visible should others be able to see it from behind you. Where the app fails significantly is the loss if functionality with knowing, approximately, what's in your drink or food. I miss the ability to see the caloric, sugar, and carb intake of drinks and foods. Yes, I know the drinks and food aren't "healthy," but if I am treating myself and still trying to stay in shape, I want to know more about what I am consuming. It helped me make the decision between specific drinks and it helped me minimize my sugar intake with these drinks. This is the one feature that needs to be brought back, especially since the information on the official Starbucks website is limited and does NOT include how much sugar is in each pump of syrup. Fix this.
Crashing? Try this.
by SLWhitfield on 2012/05/07 13:55
I gave the app 1 star b/c version 2.2.1 was crashing on my iPhone 4S w/ iOS 5.1. I got mine working by downgrading the app. Let me say this first, you'll need a starbucks app file that is pre-2.2.1 version (it's a .ipa file on your pc or mac). Fortunately I had another old iPhone with the starbucks app that had not been updated. On my phone (not the old one, but the one i use), i deleted the starbucks app and i also deleted it from my computer - you can google this if you need help locating the file on your computer. After removing the app, i plugged up my old iPhone and right clicked it in iTunes and selected "Backup." After the backup, the starbucks app from my old phone (iPhone 4) was now in the apps folder on my computer (version 2.2). I then plugged up my 4S, went to the settings, and selected sync apps. I had not done this before with the 4S so my existing apps were removed, but that's fine - it only took about 5 minutes to redownload them. After the sync, I had the 2.2 version of the starbucks app running perfectly on my phone. :) if you don't have the older .ipa file, you might be able to find it online for download. Hope this helps. Looks like a lot of work but the whole process only took me about 5-10 minutes.
I Like It!
by Lrnthegame on 2015/02/21 17:18
I like the ease of paying with the app. I like being able to load gifted Starbucks gift cards to the app. I like seeing my balance and star rewards at anytime. I like the free offers through iTunes. I like the store locator when I travel. I'm cautious about using my credit card online so I don't reload using the app. Occasionally when I have to reload I reload in the store, not that that's a guarantee either but I feel better about it, or I purchase a Starbucks gift card while grocery shopping. I've been using the app since 2013 but just discover the frequent discounts under "Account History". It's a great incentive to buy more and get multiple stars. I like the receipt feature on the app but I wish it showed the entire itemize purchase. I don't go to Starbucks daily, maybe once or twice a month. I have a few favorites on the menu so it's a great buy when I use my gift card to purchase favorite discounted items and get multiple stars to achieve Gold status. I like it!!!
Not pleased at all!!!!!!
by Mandeliz on 2014/05/10 09:59
The old app was so helpful everyday at work one person heads to our local Starbucks with list of drinks in which we all loved being able to see the list of drinks and nutrition facts to see what we wanted hints we only send one co worker so we can't all see an in store menu and constant annoying reminders for tips makes you seem desperate we understand tipping we we tipped very well considering we our local Starbucks is 10 steps from the restaurant we work in!!! You've made a great helpful useful app into nothing but payment and tips (ANNOYING) this new app feature should have just been added on to the old one!!!!!... Very disappointed and we used to purchase Starbucks on a daily basis of 5-10 people a day (including tips from all who purchased)sometimes twice a day and now we no longer purchase from Starbucks we use a local little coffee shop who have easy list of the in app menu items who are now getting our business and tipping! First time I've ever had a bad review on Starbucks very disappointed hopefully by taking in all of these bad reviews will turn this back around in which you will regain all of our business but until then very sorry but we won't return! -former Starbucks lover.
What a waste. This is awful.
by ++++++++ on 2014/05/09 06:51
I don't see any reason to change an app that was already great. I can't see a list of my cards anymore- I have one on my key chain and my husband has one so it is very inconvenient now to try and see my balance on them. I extremely dislike to new set up for viewing rewards- there is no clear view that just shows me immediately what i have available or any special deals. It also keeps bringing up the stupid pop up screen that I've hit my lucky dozen: alright already! Just sum it up like you were already doing before! I also HATE that there seems to be no menu items! I used to be able to build a drink so without standing in line feeling awkward or rushed I could explore different drink options available. I can't express enough what a careless and terrible idea it was removing this. Plus - no more nutrition facts! I can't believe you would make all the changes you have to what was already a perfectly fine app. I think it would be easier to just carry around my card and stop using the app altogether. Makes me wonder if the person who created this app and the person who approved it ever even used the other one before making these decisions. I am so mad that I updated this app.
Can't add an existing card
by le'marie on 2014/03/21 16:34
I use to have a couple of registered cards on my Starbucks app that are still active today. When I tried to re-enter them on the updated app, it says that this card is already registered. Well, yeah.. Who wants to start a whole new card. I've tried to play with it and see if I could get my existing cards added on, no luck. I'm also a little disappointed that the menu is no longer available. Overall, the look is nice and sleek. It allows you to send gift cards, view stores, receive updates on new events, view your account history and pay with your phone (which some people cannot due to the app not accepting existing cards). As the customers at Starbucks vary from experienced coffee drinkers to first timers, this app seems to favor the experienced customers more than new ones just because there isn't really any information about the company or their product. The significant functions on the update really is just paying with your phone and viewing transactions. I love the new tipping addition, though. I never have cash on me so I find it very useful.
Great App - Always room for improvement
by CC App Fan on 2012/10/27 22:32
I think Starbucks has a feature-packed app on their hands with this one. I absolutely love it and think it does a fantastic job of giving customers a ton of functionality that is very useful. The ability to digitally manage and load gift cards and loyalty cards (including the ability to transfer balances between them from within the app), the ability to save favorite drinks for yourself and for friends/co-workers (you know how complicated all of those personalizations can get), the free song downloads from iTunes from within the app, the rewards tracking and redemption from within the app (this feature added in response to popular request)… I really like it. Starbucks has listened and made steady updates to improve the app. That is worth recognizing. While the in-app redemption of rewards may be problematic, it is a new feature. I'm certain they will fix it. If you like Starbucks, give this app a try. I highly recommend it.
Less is more
by Mrmoegreene on 2015/02/18 12:21
I love the App and use it all over the USA as I travel for work and leisure visiting at least 50 different stores last year, my regular stop has the barcode reader and this provides for a seamless efficient transaction, not all the stores I visit can I say this is the case. I find that stores that do not have readers can enter the card number manually which is still more convenient then providing another form of payment, the auto load feature keeps my balance available above the amount I will usually spend. Keeping track of the "free" drinks, store locator map, free music downloads are also nice features I use regularly, this App sets the standard for other App's to rise to, which few if any do. My only advise would be to keep it simple... As I wait in line for people fumbling through their purse for cash or adding money to their Starbucks card I only hope that someday the other 80 % will adopt and embrace the technology: keeping it simple will help.
by New York gal on 2015/02/25 04:30
It's everything I could have wanted. Great convenience, quick info when I want it. I still enjoy using my personal "Starbucks Gold Card", but the App saved the day when I had forgotten my Gold Card & money, but had my phone w/App. For once, thankful for a line at Starbucks, I was able to "manage" /add $ to my Gold Card via my Starbucks App, via my own ($) -card connected to my Strbks App, so I could enjoy my selections and pay using my Starbucks App on my phone. So I have kept my Gold Card w/ my name on it, --I still get a kick out of it--and I continue to use each one whenever I desire. I love them both! I enjoy the HEALTHY BKFST CHOICES quite often, and the ice coffee continues to satisfy me. As The Blues Brothers might say...SATISFYed. I do recommend the Starbucks App. And I hope you also continue to use your personal Strbks Gold Card, too. I think the personalized cards are neat. The App is very cool. Love that I can EASILY SEE MY REWARDS & when they expire, and how many Stars B4 my next Reward.
Hmmm, what happened?!
by Stiegl on 2012/03/23 04:08
So when i had the old Starbucks app everything was snappy, it never crashed and it updated the remaining amount immediately including your current stars on file. Yes, it had less features then the new app that I downloaded several months ago, but it did the job without the many hassles i now encounter. Not only does the new app take forever to open up, it also will ask me 7 out 10 times to re-enter my password. If i wont enter it, i can't by my much needed coffee! Additionally, the star that u get when purchasing a coffee, doesnt show immediately like the old app i had. It also seems to be sluggish before your amount updates after your purchase. Oh, and while iam venting, whats up with getting only one star if you buy two or more drinks (in my case lattes)?! Ripp off if u ask me! If i were to ring up two drinks separately, i would receive two stars. Why cant it be set up so your computer system recognizes when more than one drink is being bought and give you the appropriate stars after purchase? Buy two drinks in one purchase should equal two stars! Needless to say, I am not pleased with this latest app that is out. Hopefully fixes are on its way soon.
Lousy Choice in Free stuff and lacks functionality
by tripple60 on 2014/09/15 08:12
I like being able to not carry my debit card and make purchases sure, I also like your feature map service used in your status map showing locations of Starbucks coffee shops open and closed times indicated by a map icon. I wrote a similar map service using ArcGIS Online with ESRI software for a public works utility map. That's all fine and dandy, but I'm not liking the application anymore since it went to a dashboard themed style. I think it's confusing, unattractive, boring, and has less features than from before. I hardly visit Starbucks anymore because it doesn't have anything to keep me entertained. I know that's probably sad I base my decisions off how fun or cool the app is but it's true. There are other choices available when getting coffee and you ruined it for me. My biggest complaint is the choice in "Free app or Songs of the week" all the apps are boring along with artist choice. If you follow Redmond pie they give you way more free apps per week that actually have value. Please improve the application or let me help you design the next app update. Then we will see how many five star ratings Starbucks receives. Thanks for your time. Matt
I'd give no stars if it was available
by SomethingCreativeHere on 2014/03/27 17:29
New app upgrade is a bunch of crap. First off it doesn't keep my login info and half the time my password doesn't work even when it is correct- I can always log I to the web so I know the password is right. Second you removed the easy to access nutritional information and the easy store locator and replaced with a bunch of foo foo crap that while pretty eye candy is not helpful to me at all. Also a little concerned about the shake to pay- as it doesn't work- and now instead of one click to pay it's three not to mention I did not want my gold card listed first so that ever hacker can now quickly see I have a balance. Also- tipping is set up dumb... Why restrict me to such dumb amounts and why leave my transaction open now for two hours for adding a tip- more and more security concerns-- oh and now it links up with all my other social media apps so now my previously intimate guilty pleasure addiction to Starbucks is now shared community wide guess it's time to go the direction I've been considering and buy the Jura to kick my 300$ a month Starbucks habit! Thanks for releasing a crappy app to help push this decision along. Oh the new app icon looks nice.
Innovative, practical, & attractive = dynamic
by Asileiramaicrag on 2015/02/23 14:52
The Starbucks app is not just an account tracker, it can be used to pay straight from your mobile device! Capabilities that I've found useful are the 'send a gift (card)', pay with your device, & transfer among various cards linked to my Gold Card account (for sharing w kids when they're away). Then, as if utility, ease of use, and a streamlined presentation aren't enough; they give Gold Card users free gifts on a regular basis, through the app! What's not to love?! Starbucks has done an excellent job of showing its loyal customers that they are appreciated and continues to raise the bar on pleasing store experience/ambiance, customer service, market innovation, and quality products. Thank you Starbucks; for inserting a community of peace through a warm cup of America's favorite traditional and seasonal beverages all throughout the nation. You reach a diverse and thusly, impactful demographic range that is nothing short of dynamic!
Catastrophic Failure
by oOhdanny on 2014/04/01 00:24
I'm really not being extreme. For a company of Starbucks experience and formidable resources... to take such a simple set of operations and making it so obscure and hard to use is alarming. Good design, horrible interaction. Starbucks, guess what information I don't need when I open your App; My Full First and Last name and my picture... Are you kidding? My balance would be handy, I'm sure for your sake it may be convenient for me to know I only have $0.72 on my card before I am at the front of the line paying. Tiny pay button in the upper left, what is this... Amateur Hour? This undoubtedly must be the primary function of your users. Account Settings, and then account history, wha what? How much time do you anticipate your customers mulling over their coffee buying history? How much do you REALLY want the doing that - it may occur to them just how much their spending on coffee, I could go on, and no I don't want the old App back, it really wasn't that good either. Fix it, make it as simple as possible... Avoid secret gestures and swipes... One screen should suffice for most functions... Paying, reloading, and rewards updates and a second for your other crap.
Electronic Payment Poorly Executed
by wlaughlin on 2012/10/21 22:53
My fist experience with Passbook was an epic fail and it was using this application. I downloaded the app, added my credit card, and set up my Passbook card. I rarely go to Starbucks but when my wife and I got to Target she always gets something and occasionally I will get something. Yesterday we went to Target and I got the alert that I could use my Starbucks Passbook so I said I will pay fir Starbucks I want to try this out. The lady told me the total and she goes it's saying you don't have a balance on the card. The fact that I have to load money onto a card is absolutely ridiculous!! The app has my credit card attached to it I should just be able to open passbook and it charges my card the amount of whatever I order. Know I know I share some of the blame for not doing any further research but the way I had to set up a card within the app led me to believe that I could just have the phone scanned and it would charge my account everytime. For the few times I go to Starbucks I don't want to have to have to preload money to a card, however when I do go I want to be able to have a fast easy experience.
My favorite app!
by Jerry Hope on 2015/02/25 23:59
I've used this app for years. I enjoy the ease of payment and tracking my balance. I like to monitor how close I am to earning another year of gold status and how close I am to my next free cup of Starbucks. The free cups always seems to taste a little better! Several friends and family members always give me a Starbucks gift card for my birthday. The starbuck app provides quick and simple way to transfer the funds to my gold card. One of my favorite features of the app is the store locator function. I travel often and my first task when in a new location is to find the closest store. This feature rocks! My only complaint is, recently, my app on my iPad loses the Starbuck logo and reverts to a generic iPad logo. Although the functions remain the same, the lack of the Starbuck logo makes quick identifying of the app a little harder. If you like Starbucks, the app is a must; you'll LOVE it!!
Just Like Having My Wallet
by pmcelgunn on 2013/01/05 15:41
Fantastic App. I've never had an issue with it working for me in the past 8 months of having it on my iPhone 4S. I especially like how easy it is for me to transfer balances from other registered gift cards that I received for Christmas to my gold even let me transfer the partial balance of $2.35 I had left on an old card in the app. The Passbook feature is pretty freaking sweet as well. as soon as i get near any starbucks, the notification pops up on my lock screen and all i need to do is swipe it to bring up my registered card, scan and in done! now if only Chase had something like this for my credit card i wouldn't need a wallet anymore! My one suggestion is that It would be nice if they had some sort of reminder or indicator to let you know about your free drink or food. Overall I am very satisfied. Bravo to Starbucks for a great and user friendly app
Glitz, Glam, No Substance
by MichaelG7355 on 2014/03/25 16:46
When it's not broke, don't fix it. When it comes to bills, and whistles this app has it but neither the bells ring nor the whistles blow. The app is uniform but it's not as nice as the old app the biggest thing that I don't like about the new app is that I can't reload my card unless it's empty which is completely stupid. Any card that a user may have previously registered with Starbucks appears in the app. Starbucks should not be deciding what I see in the app. In the old app I could add in any card that I had registered myself I don't need Starbucks to show me all the cards that I have registered. Whom ever at Starbucks is responsible for the design of this app did a good job but overall the app lacks any really useful features are involved in the way the app works. If Starbucks really wanted to improve the app they would have left the menu in and added things like the nutritional values of their foods, things that were in the old app that don't seem to be in the new one. Sometimes improvements are not improvements there just glitz, glam, but no substance, and that's the case with this app I hope Starbuck's fixes these problems soon.
Amaze balls
by Peterpanfangirl on 2015/02/25 04:09
I first got this app because everyone was getting it. I had no idea what a Starbucks was but when I tasted that vanilla hazelnut frappe I got this tingly sensation running through my fingertips. I felt alive. Like I was actually looking forward to Monday mornings! I got a Starbucks card and I thought life was complete then and there. But then I joined their rewards program and I kept on getting free things. Really cool hipster songs to listen to while I am enjoying my frappe and also so many freebies. Also I have new goals in life! I even started my own bucket list. It got me so motivated to do stuff. When I go to Starbucks they used to ask for my name but then I became so frequent and my order was memorised they didn't need to write my name. One of the baristas was really nice and he had given me a special cup with my name on it. Needless to say that's when a relationship bloomed! He doesn't know it yet! But still I'm hoping
Technical glitches fixed but not clear on how many free drinks
by cjthe1writer on 2012/10/20 17:11
I, too, had issues w/ my data being zapped last week. Called Starbucks and they admitted they were working on fixing the issues, and that everything would be restored. A couple days later, everything was fixed. BUT, I have to say that it's not that clear what free drink rewards I've earned or used. A barista showed me that you have to visit "My Rewards," then click on "Details" and scroll down to the cup icon that says "Earned Free Drink (or Food)," THEN go back "My Card" and click on "Touch to Pay" -- and your reward should be automatically applied. The problem is, it's impossible to tell whether your "Earned Free Drink" coupon has been used already. It seems the only way is to try it. Kind of strange. You'd think there'd be a simpler, friendlier way -- such as showing you in RED or something that you have 1, 2, 3, etc., free coupons waiting. Then once you've used it, it says "Used" (or something like that). Come on Starbucks… don't let me down!
So So, still needs some work
by Christian Hebrew Teacher on 2014/06/06 03:09
I was hoping the new app was going to be easier to use than the previous app. it really isn't. It's different but not easier. I'm not fond of my name broadcast on the main screen. Also, several times the tipping feature doesn't come up right away after making a purchase. If I am counting on using the app to tip because I often don't carry cash, unfortunately they don't get tipped. This happened today. I kept checking the app to see if the transaction would show up so I could leave a tip. I was at the store for an hour after my purchase and the transaction still had not shown up. By the time the transaction finally showed up on my phone it was too late to leave a tip. This new version isn't necessarily an improvement. Also i'm not fond of my name address and phone number stored on the app. you should have to enter your account id and password to get at your personal data. Rewards and transactions are one thing but personal info should not be so vulnerable.
App doesn't show calories for syrup pumps
by TheMusicMatters on 2013/12/29 16:47
This app has had a bug ever since it was released and they won't fix it. When you customize your drink it does not show the calories in the syrups. It could be a useful tool for people watching their calorie intake... IF they ever fixed it. I've reported it several times and they don't seem to care. If you think a grande flavored Americano really has 15 calories, then you're living in a dream world. It's more like 95. UPDATE: another app release has gone out and they STILL have not fixed the bug. The syrup calories in custom drinks do not register, making it useless as a tool to track your calories. I'm downgrading to one star since this has been broken for years, ever since the launch and they lack of customer response. I did exchange emails with some customer service people but they seemed clueless or confused. I don't think they took my report seriously. UPDATE: this app has been broken for years. I've contacted them several times through various channels and they don't seem to care. Apparently since tracking calories doesn't affect their bottom line they don't care about fixing it.
Simple and Convenient!
by Nicole3279 on 2015/02/21 03:19
I work directly across from a Starbucks and a Teavana so to say I frequent them a lot is an understatement. I can use the card at both places so I earn stars a little faster. It's nice just using my phone and not dealing with my wallet. I also like the simplicity of the app. I can pull up my payment screen with one button. I also benefit from the ordering feature on the app. I would like to be able to earn multiple stars if I spend a certain amount or guidelines that qualify big purchases for an extra star. If I grab coffee for all the girls at work I could (if I wanted to give the barista a hard time) individually buy my drinks to get 5 stars so I wish there was a benefit to buying in "bulk". I'd like there to be a place to redeem my stars off of purchased starbucks coffee from the store. The only option to redeem them now is to go online. It would be more convenient if the app would allow me to redeem the star.
Enjoying the app
by Daffodilllo on 2014/12/10 14:55
I have enjoyed Starbucks products for years. I have purchased stock in Starbucks and watched it grow. I downloaded the app and use the gift card received from a family member and am now a gold member. My husband constantly jokes with me that they are controlling my purchases, but he really enjoys the products that I bring home for him. I may buy a little bit more than before to our enjoyment, but I do remember that we regularly visit our neighborhood stores all the time anyway especially when family is visiting. I think that Starbucks is a fantastic business with very creative products, and am excited to be connected to them through this app. Anytime I have had a concern via email or the customer service line I get a professional polite and fair response. I pair this app with my calorie counter app (lol) so things don't get out of control. Have a nice day!
Beautiful App! Need Some Old Features!
by CaliGirl 70 on 2014/03/29 13:37
Love the look of the new app, however you need to bring back the old map locator...I'm on the road a lot & that was much needed. I love the picture option because it lets the Barista at another store know that it's actually me using my phone, but I don't think that my full name needs to be displayed especially if they're asking your name when making the drink (it's a security & safety issue). Could you also return the option to see the egifts that I've given in the past, I can't see it on this new app. And it shouldn't take 2 hours to finalize a tip, most of us go to the same store. Give them their & let's move on! Now that my issues are addressed...the ease of use is wonderful, the look is sharp & modern, most important data is immediately viewable. Besides the few items above, it is close to the perfect app! Seriously, minus being able to order ahead, this app is close to perfection.
Some things shouldn't have been changed
by <3PaNdA<3 on 2014/12/04 06:51
I think I'd rather grown fond of the old app. Lots more things to do and look at whilst waiting for your drink. Now it's more direct without the option of building drinks or watching the stars bounce in the cup as you sit in your car. That was fun watching them dance their way to the twelfth star. I like the updated design just don't like the lack of imagination within the new app. I do like the updated speed of the app. No more waiting. But also no more fun. Cheerio. *update like 6 months later* oh thank GOD the menu is back!!! You have no idea what a pain it was without it. Yes to actually have to go into my browser and manually search for drink menus whilst waiting in line at Starbucks. *shed tear* I am thankfully happy now I can easily tap my phone and viola! Drink choices in the palm of my hand in the same app!!!! Marvelous! I am thrilled. Thank you Starbucks! c:
Very Good App, Needs One More Thing
by Rofog on 2013/08/05 02:08
This app is very handy and it has lots if cool features. It shows you a lot of drink customization options available at Starbucks that you might not have been aware of. Finding Starbucks locations is easier than ever. Loading a Starbucks card into the app means you can just scan the digital barcode to make your purchases - no more need to carry cash or swipe your credit card. What would take this app from very good to excellent, is if it would automatically count each drink you buy for the reward program. Right now, in order to get credit for each drink you buy, you have to scan for each drink as a separate purchase. It's time consuming to scan over and over and it holds up the line. But on the other hand, you don't want to buy 4 drinks for 20$ and get credit for just 1! Starbucks needs to fix the app so that it properly counts each drink in a single purchase.
HORRIBLE App update!
by TBI Survivor on 2014/04/06 14:04
I must give them credit for making it pretty, but that's about all I can say nice about this App update. As another reviewer stated, the only reason I gave this App a lousy star is because you have to, but it doesn't deserve any, maybe unless there were inverse stars?! The image of my actual card is now gone, and I've got some generic green swooshy stripe card. That's just personal preference, so let's move onto my review. Aapparently, now when you earn a Reward, you need to remember that you have, because it doesn't even show up on the screen. The dumb circle thing disappears and now you have 0/12 stars. You also have no way of knowing if there is a new song or App of the week, unless you click on the Messages button to find out. The old App was very intuitive, you could see the image of the actual card you carried in your wallet. It was a very simple App, but it worked. However, the old App wasn't ever broken, and it's a real shame Starbuck's felt the need to fix it. I guess I'll continue to use my old fashioned Starbuck's card, because they can't screw that up by trying to fix it!
by Gimmeanoriginalnickname on 2013/11/21 16:10
I had the original version of the app that said I had over $15 remaining to use, but was never able access it after the newer versions came out. When I called to get it sorted out, they told me that money didn't exist in my account. Fast forward to a few months ago when I decided it had been long enough and I will reluctantly try again. I registered a card with confirmed balance, and will only show $0 on the app. I spent an hour on the phone with a customer sevice rep and nothing was resolved. I did get a call a couple days later from Starbucks to explain to me that this is a known issue and apologized and added a credit to my card. I appreciated the customer sevice, but the app still says $0 and I can only use the physical card. Scrolling through my app today, there was a registered card on it with $5. The employee scanned it for my $14 purchase then said that'll be $14, so apparently the $5 that showed on my phone AGAIN didn't exist and the balance returned to $0 when I pressed the "touch when done" button. Extremely frustrated and will be forever deleting the app.
Nice modifications but missing older good stuff
by MacManu1976 on 2014/09/13 15:05
Loved that it is easy to pay and even tip my barista. Also like the part where transferring money between my cards and/or all to one card is quick and easy. But I really miss the part where I could see the details of my drinks including ones that were coming seasonally , rather than having to read it off the designer menu behind the crowded counter, especially when my busy barista is trying to take orders of all fifteen people in the line. Also hoping to know the consumed calories quicker. Especially with the food menu. Another thing with the rewards challenge is that a couple of times I have had to converse with customer service to get my points of challenges that I participated successfully in. Even though I received my points , sometimes after quite a bit of bickering to convince the other side, it would be nice to be rewarded for loyalty in a smoother manner. But all in all, thank you Schultz and team!
True coffee aficionados only...
by Quxel on 2013/10/06 15:55
This is actually one of the few apps I use on a daily basis. It links seamlessly with passbook (giving that app a purpose) and makes purchasing coffee super easy. If your an avid coffee drinker who regulars a Starbucks than this app is for you, simply because it is the best way of becoming a gold member (like I said this only benefits you if your an avid coffee drinker.) There are no ads to speak of in here, it offers you the chance to download the song or app of the week for that current week without having to hunt for those cards they give out with the redemption codes on the back. I'm using an iPhone 5 and have had no bug issues or software problems, So I'm not too sure what other people are complaining about in that regards. Overall people, it's a good app, so just use it to build up to the gold card and utilize the benefits of that.
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