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The starbucks® app for iPhone® is the quickest, easiest way to pay for your coffee—no wallet necessary. The app is completely redesigned with an improved interface, a more personal dashboard experience, digital tipping and other great features, including easy access to our loyalty program, My starbucks Rewards®. And you’ll get a free drink at participating stores (some restrictions apply) when you join My starbucks Rewards® and sign up for email rewards. App features when you’re a member of My starbucks Rewards®: • Pay: Use your iPhone®/iPod® Touch to pay at 7,000 U.S. company-operated starbucks® stores and 2,500 target and Safeway starbucks® locations. Check your starbucks Card balance, reload your Card, view your transaction history and transfer balances between Cards. • tipping: Leave a digital tip on purchases made with your starbucks Card at U.S. company-operated starbucks® stores. • Passbook: Add your starbucks Card to Passbook. • Rewards: Track your Stars and redeem your rewards in the My starbucks Rewards® program. • Gift: Send starbucks Card eGifts to friends via email. App features when you’re not a member of My starbucks Rewards®: • Inbox: Receive starbucks notifications, special offers and the Pick of the Week. • Store Locator: Find the stores nearest you, directions, hours and amenities. For more information, please visit The starbucks application uses location services (user-enabled) to support store location and Order features, as well as to utilize iBeacon technology for guided experiences in our starbucks Roastery.* *Continued use of GPS running in the background can dramatically decrease battery life.
A little clunky
by Rodney Gypin on 2015/11/30 18:11
It's nice to order on line. Love the free apps.
Great app, only one complaint
by Rdavnor on 2015/11/30 18:07
This really is a great app. I use it pretty much daily. For a long time I loved being able to just wave the QR code under the scanner to pay for my drink instead of digging cash out of my pocket. Then the mobile order feature came out. Now I order a drink from my phone about 5 to 8 minutes before arrival, walk in the store, past everyone who are waiting to order, to the pickup station where other people are waiting for their order, and pickup my drink which is already waiting for me. Since I hate standing in lines, this is the greatest. Here's my only complaint: since I get a free beverage every 12 orders, currently there is no way to redeem that free drink without standing in line.
Needs work
by DAT1997 on 2015/11/30 17:52
Need to be able to choose stores better for mobile ordering. Would be nice to have a home store that it always chooses first since we always go to the same one. But it keeps trying to send us to another store. Even if standing outside one store it try's to send me to another.
by Gracesann Nelson on 2015/11/30 17:34
Very good app to have. Very easy to pay with Starbucks card and fun to earn points
Cannot Redeem Rewards
by dzfun on 2015/11/30 17:33
I now save myself 15+ minutes a day by ordering online and skipping the line. But, I just watched the third reward this year expire. The choice is either stand in line and use the reward or skip the line and let it expire.
by Zachary 0507 on 2015/11/30 17:27
Love the app, makes everything much easier!
Love the app, hate the map
by Sam2xdc on 2015/11/30 17:24
I love my Sbux app-so much easier than using cards. I always get my free rewards now! I have big problems using the map to find stores though, especially when driving along interstates. I end up Googling or Yelping stores, then checking back on the app to confirm they're still open. Also, I Tried to use online ordering recently but could not switch it to order from the store I wanted instead of the closest one. I wanted to place an order from the Sbux 5 minutes away in the area I was heading to instead of the one in the mall I was currently next to (which would have required parking in a Pay garage and walking quite a bit through the mall). No dice-I kept clicking but couldn't find a way to enter a different store than the immediately closest one (I was within a mile of at least 4 stores). Having to be right next to the store you want to order from seems like it defeats the purpose (but maybe that's by design so drinks don't get cold?) it just should say somewhere that you can only order from your closest store/right outside the door.
by Pinson7311 on 2015/11/30 17:22
Easy to use, convenient, user friendly & I love not having to replace my warn card.
Works great
by Mille3555 on 2015/11/30 17:15
Just as advertised
Luv this app!!
by hgd3rd on 2015/11/30 17:10
I have been using this app every since inception. Each upgrade has brought something new and better. Love that i can reload on the fly. Free apps upload to my phone. I was concerned about my baristas' tips until that was added. Have not used order & pay function yet, but if it is like any of the improvements, I am sure I will be pleased. Highly recommend the app!!
Love the updated app.
by MeganCamire on 2015/11/30 16:44
The new mobile pay then pick up is awesome and so much more convenient when you're in a rush.
by CLMonroe70 on 2015/11/30 16:40
My True Love 💗💗💗
by Qupid24 on 2015/11/30 16:35
This is the easiest and simplest app I could have ever asked for, whenever I pay I don't have to go through my wallet looking for my card or card number to reload. It's perfect and I wouldn't change a thing to this app.
by Zxbnmhuh on 2015/11/30 16:31
I luv dis st@rbs app ni99a. I fuxxxx wit starbux
Great App!
by Pocketfrogggyfroggy on 2015/11/30 16:17
this app really helps me keep track of my purchases and rewards with Starbucks. it's great!!
Love it
by henicouture on 2015/11/30 16:15
it's so easy to pay & I love the convenience and rewards!
Love it...
by Argosino on 2015/11/30 16:04
I love this app because it's so easy and just there right in you hands when ever you need it. If your like me who always keeps their phone on you, which is almost everybody now a days, you will absolutely love this app. The only problem that I have with this app is that the ordering is a little confusing and is easy to mess up. But other then that everything is perfect.
One of my favorite apps
by Lachie21 on 2015/11/30 16:02
Great app. Very well conceived with a lot of great features. The order online feature is fantastic. Highly recommended.
by Emilygracepingrey on 2015/11/30 15:59
Starbucks is bae💋🌬
Love this app!!
by That Gurl! on 2015/11/30 15:58
Very useful app!!! I use it daily!! It also comes with great rewards!! I will never get tired of it!
by Grandpa Donkey on 2015/11/30 15:57
Enjoy using this app and mobile ordering!!
Great app
by 246zqx80 on 2015/11/30 15:51
Thanks! Need more levels than just 30 Stars = Gold! How about Platinum & Diamond for more perks?
Easy to use
by Cheetahz13 on 2015/11/30 15:48
I had some trouble with the app when it first came out and completely forgot about it. Now I feel like a complete idiot! I wasted a lot of free drinks!!! Even if you go to Starbucks only a few times a month, the app is definitely worth the time to download and set up.
San Dimas location
by Withnus on 2015/11/30 15:41
I love this location being a part of my morning, everyone is so friendly and they make you feel welcome. This app makes everything so easy.
App Works
by TheHermitCado on 2015/11/30 15:31
No reasons to complain, functions well, and no clunky interface. Really simple app, works really nicely.
Easier than I thought!
by bronco pelted on 2015/11/30 15:13
I was surprised how easy to use the app was. 😊 The only thing that was not intuitive was how to select a different store. I also think it would be great if they would let you put in Notes about order or a time delay feature.
Starbucks Rewards & Star Dash
by Wtfkrysta on 2015/11/30 14:57
I'd love to see a new feature that showed progress for Starbucks Rewards and the Star Dash incentives that you opt-in to. For example, "# of days left to earn 5 bonus stars by making x-amount of purchases!"
Mostly convienent
by CarmandEmm on 2015/11/30 14:55
I love the app. My only issue, though, is that when ordering online, most drinks don't allow you to choose decaf as an option.
by Odavis17 on 2015/11/30 14:54
I love the Starbucks app it's so convenient and makes paying easier. It makes your rewards status really clear!
Great app
by J#hfc on 2015/11/30 14:45
allows you to order ahead of time, and earn rewards!
Redmill Starbucks in VB horrible with APP... 2 bad experiences
by Alicia Jandora Jones on 2015/11/30 14:41
Some stores are better than others... Twice now the Redmill Starbucks hadn't even started my online order until I arrived and asked. They weren't even busy To make matters worse, they also didn't have items in stock I ordered. They shouldn't have it listed as an item to order if they are out. Water more time by using the app and still left with no coffee or food item. Poor customer service and very frustrating. The app is only as good as the staff working at that particular store
Works great!
by Uses_it_a lot on 2015/11/30 14:23
No complaints!
by MyMcCool on 2015/11/30 14:09
I love it!
Love it
by jazilove2005 on 2015/11/30 13:44
VERY convenient!!
Super Convenient!
by AndySmee on 2015/11/30 13:40
Best and most-used app I have!
Convenient and Delicious
by Fabulous waitress on 2015/11/30 13:39
I love my starbucks app. It is so easy to use and pay plus the benefits from using it are worth it. I mean free drinks any size and customizations that's a good $7.50 saved just by using this way to pay instead of any other way. I did like it more when they would give out bonus stars options more frequently but I still get them occasionally!
Best ever
by Ceeneea on 2015/11/30 13:38
It's literally the best thing ever
Love it!
by j's sister on 2015/11/30 13:24
Super app. Easy to pay, nice rewards & great free app or song each week. If you love Starbucks you must get this app.
by LKBDB on 2015/11/30 13:22
Really like being able to place my order about a minute prior to arrival. I'm able to avoid lines when I get to the store.
Simple and Great!
by JuliaPatience on 2015/11/30 13:19
The app is an essential for any Starbucks fan!
Very Functional
by Boobug11 on 2015/11/30 12:56
The app is great- put together well. Online ordering is a delightful feature.
Love it
by Café et pain on 2015/11/30 12:47
I love this app, especially for the fast ordering!
by christinezurich on 2015/11/30 12:02
Love this app so handy and fun to collect stars
Love it
by lhorn64 on 2015/11/30 12:01
Love the ease and convenience of using an app to pay and not carry cash!
by Abbygirl21 on 2015/11/30 11:56
I love the app
Convenient and easy to use
by Soki Bili on 2015/11/30 11:41
Great way to start the morning!
by meg0791 on 2015/11/30 11:32
Love the app. However, I do not recommend mobile pay. This feature is quite hard to navigate.
by Rmmnyc21 on 2015/11/30 11:23
I use this app everyday! I especially love the feature that allows you to preorder your drink from your phone. I only wish they had venti drips on the online menu!
Great Service
by Tica 1990 on 2015/11/30 11:21
Going to Starbucks is a one day of the month hard work treat. I've always been pleased with the service. Awesome PSL 34953 team!
by Cadrules1 on 2015/11/30 11:15
Love this app Starbucks never let me down
love it!
by ~sindi~ on 2015/11/30 11:13
i love the convenience! thank you! :)
I love it
by Lucy_lala on 2015/11/30 10:51
That's it, it's just great.
by Mhwoodcome on 2015/11/30 10:51
Makes life super simple
Convenient & Fun
by FondaCS on 2015/11/30 10:43
I enjoy the ease of this app. I always look forward to the peaks, they are interesting and useful.
by O7004 on 2015/11/30 10:09
Love the customer service
No more messed up orders
by Really tho? on 2015/11/30 09:08
I've been ordering a Starbucks Double Shot on Ice for over ten years. It's on the menu, it's in the computer, it's on the App... But I still have to explain what it is to baristas. Not anymore. I wake up at 4:30, tap on my order while I warm up the car, an minutes later pick it up--- no lines, no wait --- no explaining. Same goes for the crazy custom drinks my wife orders, which I don't have to remember because they're saved in the app. I wish there were a way to avoid locations that I chose not to go to.
Bug in UI
by Ishbar on 2015/11/30 09:03
When adjusting brightness on phone, this app will keep the brightness at max. The control center shortcut does absolutely nothing, and even at lowest setting, you get blinded by the burning light of the phone.
Love it
by IG: Deanna_loveee on 2015/11/30 08:20
by nevaeh172 on 2015/11/30 08:09
Starbucks is the loml 😍
Love it !!!!
by Jay Talton on 2015/11/30 07:53
Love being able to go in and study and just bring my Phone to pay :) I don't have to worry about dropping my wallet or losing it :)
by FerMontoya on 2015/11/30 07:46
by Ya'bae on 2015/11/30 07:26
Starbucks on fleek!!lol, app is great if you own an iPhone!! Just sayin. There's a huge difference. Gotta have it!! Gotta love it!!!👌🏽☕️cheers (Starbucks emoji would be nice)
So easy!
by Sandybutt1927 on 2015/11/30 07:26
It doesn't get any easier than the Starbucks app. It's uber convenient, extremely accurate, and super fun to use. I never have to take my purse or wallet into another Starbucks again! Kudos to the developers of this app!
Cheated me out of Bday Treat
by Secondrowray on 2015/11/30 07:17
However, I still love Statbucks.
by ciaruuhh11 on 2015/11/30 07:07
I love it! Thanks
Great app
by AstroempiresBeta on 2015/11/30 06:32
My phone is my wallet. Love the free app and songs.
My favorite😍
by sophioooo on 2015/11/30 06:24
I love been able to just pick up my coffee and start my day no waiting for long lines and i get to start my day with the best of all coffees 💓 love it
So convenient! Easy!
by BriMarie147 on 2015/11/30 06:03
I can upload multiple cards which I love (convenient if you get more than one on Christmas)! Scanning and points are easy to earn the rewards!
Great tool
by Mikes ITunes on 2015/11/30 05:53
Love the coffee and the experience and the app makes it even better!
Starbucks coffee ☕️
by Mads33333333 on 2015/11/30 05:50
I love to use the starbucks app because when i want to get starbucks or im at starbucks i dont have to pull put cash or my gift card i can just use the app and then they will scan my phone
I love my app
by MrzLuvah on 2015/11/30 05:47
I live by Starbucks and having this app has only made my life better....i♥️Starbucks&starbucksapp
A maz ing
by Moseley7619 on 2015/11/30 05:29
Best app your phone could have.
I Love Starbucks!!!
by Ballerina1257 on 2015/11/30 05:22
Even more convenient now with Apple Pay
by Tjwolf on 2015/11/30 05:22
The Starbucks app has been with me for a few years now. It became extra convenient when it added Apple Wallet/passbook support. The only missing ingredient was easy reloading - which was addressed when it recently added reload via Apple Pay. The only thing I'd add (and that's why I didn't give it 5 stars) is a way to rate a store and to turn off those constant messages I have no interest in (like the free apps or songs).
in love w this app but
by noicepls on 2015/11/30 05:12
i wish when ordering on this you have more options. for example what my usual is a venti hibiscus refresher, low ice and replace the water with apple juice. now, i can't order that from the app, sadly. i can only do it in the store. so maybe if you guys put in a write-in ask me option? i think that would benefit everyone.
Super convenient
by Kaile Stewart on 2015/11/30 05:01
Pay for your coffee from your phone and reload easily! My favorite app!
Mobile ordering
by Matrese44 on 2015/11/30 04:56
It's easy to navigate and very convenient. Beats the hell out of standing in line.
Starbucks App
by Addison Meredith on 2015/11/30 04:51
This is an amazing app!!
by Sowbuggann on 2015/11/30 04:41
This app has made my life so much easier. Just reload, pay & go! Helps out on busy Monday mornings & I want to get my morning started with a hot cup of coffee. Plus I have the best Bautista's at Starbucks on Stetson in Hemet! Yay Starbucks!
Well done
by k bacha on 2015/11/30 04:35
Well made app, that makes the Starbucks experience even better.
Love it!
by Shelly College Grad on 2015/11/30 04:26
Love it👍🏻
by Magnanimous204 on 2015/11/30 04:10
Great app
Making life a little easier
by Rebeldog007 on 2015/11/30 04:09
I've had the app for awhile and have never had any issues... I love paying with my phone and keeping track of my rewards... But when I tried the mobile order option, I thought I died and went to heaven, I can't even tell you how cool it is to walk in, see a long line and walk right up to the pick up area, get your order and walk right out within less then a minute ... Love it love it!!!
mobile order is great but..
by endsjdmd on 2015/11/30 03:59
I love the app, it so much easier than waiting when I'm in a rush but what I don't like is when I get there & they ran out of something or didn't have something I asked for on my order so they substituted it with something else, I usually don't like what they subsisted it with so I end up not liking my drink other than that it's great!
by Nick v™ on 2015/11/30 03:57
Love it
Love the app!
by Ti381 on 2015/11/30 03:51
Love the mobile order! Makes it quick and easy! Also love having my card registered and paying with the app!
OMG #luvit
by Tumblekid on 2015/11/30 03:45
Love this okace
Easy to share funds with family
by Veatwood on 2015/11/30 03:43
Our whole family uses the ap to buy Starbucks. It makes it easy.
Use it almost every day and love it.
by MamiChula1971 on 2015/11/30 03:30
Easy to use, convenient and love racking up freebies.
Keeps me updated regularly 👍🏽❗️
by pattyw4 on 2015/11/30 03:05
Always conveniently updated❗️
My fav place
by Kkkkkkkyyylie on 2015/11/30 03:00
Love this place
Love Starbucks!
by mxxschumacher on 2015/11/30 02:58
Favorite beverages!
Starbucks App Rules
by CarrieCantFindanickname on 2015/11/30 02:56
This is the best app ever! I would recommend it to any coffee/tea lover! The Stars add up to free coffees! *Cheers*
This is the best
by Dave3263 on 2015/11/30 02:55
This is the best period
by Gabriella77:) on 2015/11/30 02:54
Love Starbucks and it's app!
by CocoBeansie on 2015/11/30 02:48
Great app! Super convenient.
Just as expected.
by Carb counter extraordinaire on 2015/11/30 02:45
This app works just as it should, but I miss all the drink descriptions from rhenium version.
Luv the mobile order app!
by Lilyvaly1 on 2015/11/30 02:41
Makes it so convenient to use mobile ordering especially since I rarely have the time to wait in line. Thanks Starbucks for helping my hectic schedule!
Best App
by AdaMarie30 on 2015/11/30 02:32
I love paying with my phone, as well as being able to send the scan code to my daughter so she can get a drink sometimes as well! Perfect way to buy coffee, and the free drinks are of course a nice bonus! Gold Card member since 2012!
Convenient as anything. However...
by PDX101 on 2015/11/14 18:02
Mobile ordering is what I'm talking about here. I've had no real issues with the app itself, aside from a couple of times it just wouldn't reload funds no matter what I did, it basically would just freeze. Later I found out that every attempt I had made, it actually charged my credit card the amount (but nothing ever showed on the app account). That was a pain, but hasn't happened in a long while. Now mobile ordering is where it can sometimes really show its "beta-ness." A few times the order never got to the store (so I was told by the barista, so take that with a grain of salt), but most recently the issues have been from the baristas themselves just neglecting the mobile orders altogether. Today, for example, I placed my order 10 minutes before arriving, waited 20 minutes in the store itself, before finally, a barista that recognized me as a regular leaned to her co-worker and quietly said, "...did you get his mobile order for him?" Only then was my drink actually started. I watched almost 20 people cycle through the line as I was waiting and thought to myself, "well s***, if I wanted to deal with all this, I would've just hopped in line and paid cash, and I'd be out of here already." And that kind of defeats the purpose, don't you think? Really takes away the awesomeness of it all and I hope this is just a one time thing. And no, I shouldn't have to remind them. At all.
Needs just a minor adjustment
by Fantabulous Gabby on 2015/10/14 13:44
New Review: I still love this app, but I ran into a problem this morning. I ordered my usual through the app and when I got there I saw my order but someone else came in and I believe they had the same name as me so they grabbed my coffee and left. I asked the barista for my order and he said that there is no more toasted graham latte. I said, "mm.. Ok" (I was in disbelief) and I had ordered a different drink, no charge. Awesome, BUT!!! I would have liked it if they updated the menu on the phone saying that things are not in stock OR have a message center where the barista can say that "it's not in stock, what other item would you like of equal value?" And have the person text back what they want instead of WAITING another few minutes to get their order. Old Review: I love this app! I use it all the time when on my way to work when I get out of my house in time to drive over and stop for a minute instead of 10+ mins!! You simply put in your order, select the store, and it will tell you when it's ready! Depending how busy the Starbucks place is in the morning, your drink will either be there waiting for you or you may have to wait about a min or 2. Again, Starbucks can be busy with other orders. Anyway, I love this app and I can't stop using it! Makes my morning commute so much easier!!
by Ben Holtz on 2014/09/26 10:23
I truly enjoy the app, the convenience of not needing a card & having currency on my phone makes purchases a breeze for my busy schedule. The convenience I'm missing out on is my addiction to gold stars...whether I purchase 1 or more items I only receive 1 gold star, so I make the cashier do 2-3 orders at a time which is an inconvenience not only to me but the line behind me as well. I also have had a problem with 'bonus stars' being credited to my account, leading me to call Starbucks which is not only a headache hoping they will credit what's due but also being questioned on the legitimacy of my call (whatever the case) once this woman went over & over with me stating I already received a star for that day & I agreed but what about the other 2 purchases I made that day!? What about the gold star I was supposed to receive for my breakfast sandwich purchase? I normally just drink espresso but I bought a frappaccino cause I was told Id get 3 bonus stars, where are those? The lady thought I was crazy, & maybe I am...for gold stars & rewards, that's why I use the app, now give em to me. I have the valid receipts, numbers, & money missing from my account, I shouldn't have to plead to you. All in all, I enjoy the app, but it's friggin 2014, get it together, you're a multimillion dollar company, I'm certain you can create a more flawless app. :)
Issues with Reload
by Guy24257 on 2015/09/23 03:40
I'm a huge fan of Starbucks and I love what they've done by partnering with Arizona State University (Go Devils!), but I've been experiencing so many issues with the new mobile app. I constantly get asked to verify my email and home address and when I click "verify" it not only makes me re-verify a few more times but it also doesn't send me the verification email. (I finally got one a few hours later.) my biggest concern, however, is with the reloading of my card. I got a digital card through the app and every time I try to reload, it says that it is unable to process due to a mismatch in my address. I checked my profile on the app and my card and the addresses match. I've had the same address for over 5 years and unless someone in an alternate dimension is playing pranks on me, I don't think an address mismatch is the issue. I've checked (and attempted reload) on the app and website a few times (7 actually) and each time, I am facing the same issue. I called my card's customer service line and they've reassured me that my card is not the one with the issue. The only bright side to all this is that although every attempt at reload is still charging my card, at least I am getting credited the money back ($180 dollars is quite the pretty penny). Hopefully when I call Starbucks' customer service line tomorrow, they'll be able to resolve the issue for me!
by StillMeEllen on 2015/11/23 09:06
Using the new app being a customer is now too easy!!! Forgot my purse but NEED something cool to soothe the headache?? Never fear!! Open my wallet in my iPhone or the app and it brings up my gold card WITH MY BALANCE!!! Order my drink with 2 extra shots alfagato and pay with my balance!!! Want to treat my friend driving me around looking for it? If I have it set up for auto-reload and my balance is low it will load my card so I can buy them a drink, but wait, we don't know where the nearest store is.... Just click stores and look for my closest green spot is! No need looking for all that wasted paper sitting in stores to get your free song or app of the week, now you'll never miss an older one because they are right on the app!! Load and play while you're sipping your own tasty creation!! And I love being gold and getting the inside info on when the yearly rarity is about to come in stores and can be ground to my coffee maker, now to pick which one, my French Press or my flat bottom auto-drip! But that's why they employ the best baristas and the others work at stores that Have coffee and your choice is regular or decaf!! At Starbucks they have the best people, the best app, and THE BEST COFFEE to sip with your favorite snack from a sweet treat to a protein packed box!!!!
Mobile ordering
by Mom to twins on 2015/09/20 13:40
I read some reviews that say that the app picks up the wrong store-I found that you can keep swiping on the stores (when they appear on the bottom of map ) to find the one that you want. i not only buy Starbucks for me and my kids in the morning but I buy Starbucks for my customers. It would be nice if a list of previous stores that you used pops up for you to choose from. I use about 4 different Starbucks in several different cities. Additionally there is not an option to have them print a receipt from a mobile order. Most of my customer orders consist of 6-10 drinks and it would be nice to mobile order such a big order. It would be ready when I got there instead I need to wait 15+ min. Because they can't print the receipt unless I ordered from store. Being able to access order receipt or itemized order info instead of order total in history would be great. All I would need is a screen shot of my order and not necessarily print it out. Lastly a pending bonus star indication would be nice. For instance, right now there was an offer sent to me that said double bonus stars for mobile orders sept 9-22. I'm only getting credit for the regular stars but wondering if I'll get credit for additional stars after the 22. On the email it did not say you had to "sign" up so unsure of what I will get credit for.
APP works great!
by Beetle205 on 2015/04/16 12:24
Like a few others, I have had not trouble at all with the SB's app. I use it on an iPhone with the most current release 8.3. Somewhat of a heavy user, several times a week and Gold status. No crashing, no lost information and cards sync correctly. The only issue I have experienced was not receiving bonus stars recently. I completed the Customer Service form for missing stars and within 24 hours this had been resolved-really cannot expect more than that, plus I received an extremely nice email from SB's for the inconvenience . One item I did read referenced debit cards not syncing, that is more than likely not SB's issue but rather the issuing bank. I have found with my bank the security around online transactions for debit cards is much tighter and admittedly a debit card is not intended for this sort of use compared to a credit card. It has to do with the holds for such transactions against good funds. I ran into this with a couple of other apps before calling the bank. Solution, use a credit card and the auto reload works as it should, cannot blame SB's or the Banks. Debit Cards are just not the correct tool for app reloads just like airline tickets and hotel reservations should not be made using a debit card.
From 5 Stars to 1/2 Star. PLEASE FIX
by Muddgog16 on 2012/09/23 12:48
Please pass on to developers or someone. I love my coffee and Starbucks and have come to rely on the iPhone app. I realize its due to Apple cutting ties to Google Maps? However doing so has all but killed the Starbucks app; I travel daily to new locations and use it to find a store that's open and then navigate there using my GPS App. With IOS 6 the functionality of the Starbucks app went from 5 stars to 1/2 star. Reasons: In map mode to find a store, when you tap on the store's dot all you get is whether its currently open and the address. No way to send address via txt or email anymore (formally a function of Send an Invite) and the store hours are not displayed so I don't know whether its opening in 2 minutes or two hours. If you display stores in list mode at least you get services available displayed as icons but still no store hours or ability to copy address other than pen and paper; major 5+ year step backwards! I used to be able to find an open store or one opening soon and send myself and Invite via email. From that email I could in three taps send the address to my GPS Nav Now app and that would launch my TomTom and get me there. Now all that is gone and all that's left is the ability to pay with my Starbucks Card via my iPhone. At least from within some apps there is the option to send location of a store directly to my GPS navigation app such as TomTom with a tap or two. PLEASE FIX otherwise this app is pretty lame.
by ShannaT92 on 2015/08/11 02:41
Ok peps it's story time. I woke up early to get a start on the day, work out be healthy all that junk. So I'm at the gym and I have 1 hours until work so I decided to go out and get breakfast. I like to grab my card before hand so I reach into my bag and.. Wallet?! Wallet?! Where art thou wallet? How about on your kitchen table? Now it's morning and rush hour and I work 35 minutes away from where I live. Going home was not an option. That's ok I'll eat some of my lunch... Wait, lunch box? LUNCH BOX? Where are you?! Oh in the fridge back home THATS JUST DANDY. So I'm internally and externally crying right now and I'm flipping though my phone wishing I could pay by scanning. And then I see my Starbucks app. MY GLORIOUS STARBUCKS APP. It had money on it! And as long as I remembered my password I could reload it! So I stopped by Starbucks, got some java, a breakfast sandwich and a cookie for a snack. Then lunch rolled around, co workers invited me to the cafe, but I waved me phone and was like "Nah I'm treating myself" acting like I have my young adult life together when I actually don't. I got a nice lunch bento box and and iced coffee and felt pretty darn good. But this could have not been the case if it wasn't for this app. Thank you Starbucks for having my back when I clearly don't have my own.
Starbucks Does It Again!!!
by Opiumgoddess on 2015/09/30 17:03
I love the new update for the Starbucks app. It's nice to have discount offers displayed on the pay screen. My favorite feature is undoubtedly the ability to place an order on my iPhone. It is extremely convenient, as it enables the user to skip the seemingly endless lines that plague the drive through. This is awesome for people like me who are always running late! What I love most of all is the ability to easily customize my drink. After choosing my drink from the menu, I am able to choose add-ins, syrup flavors, type of milk, consistency of milk, number of espresso shots, whipped cream, etc. This amazing feature not only allows me to choose what I would like to add in, but also how much. For example, I ordered a vanilla latte today and added an extra shot, one extra pump of vanilla, and vanilla powder and whipped cream, which give the options of choosing light, regular, or extra. I would never order like this in person because I believe it would be very difficult to transcribe, especially at the drive through. Thanks to this awesome feature, I was able to order my perfect latte! Thank you, Starbucks, for finding creative new ways to make the coffee buying experience more enjoyable for the customers.
Practically perfect in every way
by Abbygale414 on 2015/06/23 16:33
This app really is about perfect! You can reload and check the balance on your cards, set a main card and even scan and pay from that card. There's a message center that pops up not only the app/song of the week every Tuesday like clockwork but also notices about special rewards available. You can now even order and pay ahead and choose a location to pickup your fav beverage without having to worry about the dreaded line! You can find any store any where and get directions to it, and I have used it at home as well as unfamiliar cities and it works like a charm! It keeps track of your stars and let's you know where you are in relation to your Gold status as well as just your next bonus reward. My only quibble is not with the app so much as with the system. If you get stars for buying coffees then the system should be able to recognize the difference between an order with one coffee and an order with four coffees and reward you accordingly. But that's the only trouble in paradise, otherwise I highly recommend this app for those of you who need Starbucks to get through the week. For those who visit now and again, it might be more than you need...
Awful update !!
by ivyprofessor on 2015/03/31 01:34
I swore I wrote a review for this already ... But since I don't see it .. Here we go again . I have my phone set for auto updates . The app updated over the weekend and has since wiped out my Gold card including the credit card info . I can still see my Gold card in my Passport . So I used the passport to make a recent purchase but due to low balance I needed to add funds . Imagine my surprise when I have to log in and my info is gone! I had the actual card and added funds . I logged in and tried to add my card but the app says it's already activated . So I see NO CARD AT ALL and now I have to carry the actual card to add funds ? (I had lost the darn thing in my house and just recently found it .) I Sent an email to customer service that hasn't been responded to so I took to Twitter .. Nicely at 1st . Please don't tell a techie that a customer service suggestion should be to update your app and then your card info will reappear. I was also told by the same customer service rep my user name is now my email I signed up with for added security . REALLY? I said since when and wouldn't you notify of a change like that ? My user name is NOT my email nor has it ever been . I also changed my password as instructed and now I'm seriously annoyed since of course that BS doesn't work either !! WTH?? Where are the tech folks to fix this darn app ?! So now I need to use a card to load and pay on my IPhone 5? Fix this mess!!!
Great App, Many Useful Features
by RBNetEngr on 2015/09/29 13:55
The app continues to become more user friendly and offer new features. I primarily use it for locating stores when I'm in unfamiliar places, and also to keep track of my account and usage. I pay for my orders with it, primarily via iPhone's Wallet (formerly Passbook), and have added my regular local stores as Favorites, so Wallet pops up a notification on the lock screen when I am close to the store. Then I simply need to swipe the pop up and it's ready to pay for my transactions. The only issue I've had is that sometimes the accuracy of the app is off, so it doesn't know that I'm close to, or even in, a store, so the pop up doesn't work. I've opened tickets with Starbucks support to address it several times, for different store locations. They addressed it for one location after much extended communication with them, but they haven't addressed it with the newest location close to home. The store has been opened for over three months but the problem continues. They suggest that I delete and reinstall the app, but the problem is with how they've defined the store location, and the radius which it considers for being within the area of the store.
Why does app need to use GPS all of the time?
by mtgops on 2015/03/28 19:53
Please, Starbucks app developers, read this! I use the Starbucks app mostly for paying in store. The app is stable and has an attractive design. The biggest issue is how it utilizes the phone’s GPS. The only options for its GPS usage are “Always” or “Never”. The third option most apps provide is “While Using”. In my experience, having an app that is always getting GPS information is bad, not just kind of bad, but really bad, for draining your battery. Why does the Starbucks app need to be getting GPS information all the time? Why, when I close my background running apps, and have no background apps does the Starbucks app apparently continue to pull GPS information? Why, with no background apps running do I go into my location service privacy screen and tell the Starbucks app to “never” have access to GPS, only then does the GPS indicator go away? I have one simple suggestion, update the app to only use GPS when the app is in use. That will be better for everyone, especially those of us who can’t plug in during the day and always seem to be in transit. Oh, and for all of the iPhone 6 folks, please update the app to fully support that device. I plan on getting one in a few months and would like to think that issue would be addressed at the same time you address the GPS usage issue.
I love the App but not the Reward System
by Evelyn Aguilar-Cruz on 2014/09/24 17:21
I love the app however I do not care for the reward system, as I often buy several drinks almost daily, but receive only one reward point whether I buy 1 item or 4-5 as I usually buy. I often stop with my high school grandchildren as a special treat on the way to taking them to school. This is a very expensive treat. It is disturbing that I receive I reward no matter how many. I receive the same if I buy one for myself after I drop them off to school. Another problem I have discovered three times is that despite having approx $15 on my card, and purchasing one drink, I'm told that will be X.xx extra, when I know beyond a shadow of a doubt that I have not made a purchases to support having less on my card! I come home and check my receipts and I'm correct. It's so time consuming as I have an infant great grandson to care for as well. I save all receipts, and will not allow this unforgivable mistake to happen again. I love Starbucks it's the one treat I don't feel guilty about treating myself to, and also enjoy treating the high school grandkids to, but that reward system is just not right! The staff at Starbucks are always very kind and fast and courteous. I have been going to Starbucks for over 20 years now, and will continue to do so.
The "new" app Is a FAIL
by Riommar on 2014/04/19 16:01
Jan7114. I feel sorry for you. Just because a overwhelming number of reviewers don't agree with you doesn't make them trolls. It seems to me that when 9/10 people agree on something then perhaps that 10th person is the troll. I enjoy Starbucks but I'm not a sycophant as you appear to be. The people that are negatively reviewing this app have a legitimate gripe. There are many problems that could have been addressed easily within a few weeks of being released. A problem for me revolves around the shake to pay button. I have 2 cards. One for myself and a gold card I share with my wife. Most of my money is put on my gold card. The app ALWAYS defaults to my custom card when I shake to pay. I have to navigate the system to get to my gold card and it entirely defeats the purpose of shake to pay. Why can't I designate a primary card for that purpose. I think that the app has potential. I won't reiterate the numerous other valid (Jan7114) issues. I'd also like to see the return of date specific reloads. I used to have my card set up to add $ to my card on the 2nd of each month. This way I knew I had the funds available. With the way it's set up now you can have funds added automatically when you drop below a certain amount. There is no guarantee that I will have funds available every time my card drops below $5.
Love the Starbucks App
by Dylan&Dad on 2015/07/04 14:51
It's so great not having to take out your wallet and hunt for cash or a credit card. It's awesome to not be asked if you are a loyalty member and the. provide your loyalty card number like you do at so many other retailers. Both of those things are truly revolutionary in retail and reduce customer friction. I spend more at Starbucks because of this improved experience. One suggestion for improvement would be with your order via app experience. More than once I have waited patiently at the pick up counter to have my order called out after arriving for to pick it up. Then after a long period of nothing and also not being approached by the busy barista, I finally asked about my order and discovered they were holding it behind the counter or had placed it on a ledge near the counter. There response was basically,"oh we've had that there for a long time" or "we called that out a long time ago and then put it behind the counter." All while the app had indicated it would be ready soon. So, I ended up feelings at fault for not arriving sooner or not knowing where my order was. So Starbucks, please take a closer look at that entire experience and come up with a way to improve it.
Very useful app, but...
by I<3Radio ad on 2015/11/14 09:42
First let me say that I love the Starbucks app! I use it daily! It is so helpful to be able to pay from my phone or from my wrist using my Apple Watch into get the rewards from Starbucks's rewards program. The ordering feature is also very helpful. I use that on a regular basis as well. I very much like being able to order my drinks and have them ready for me when I get there. But there is one problem. I am not able to customize my drinks in the app to the way that I like them. What this means is that I either have to not use this feature and go inside and wait in line or I have to settle for a drink that I really don't care for. For example one drink that I like is a Venti peppermint hot chocolate. That much the app can do however I have been unable to find a way to specify that I like it extra hot. Another example would be chai lattes. One of the drinks that I get regularly is a Venti iced chai tea latte but I am and three pumps of Oprah chai in with the regular chai to give it a more earthy flavor. I'm unable to make this customization within the order feature of the app. Like I said I use the app every day and I love it! I only hope that Starbucks continues to improve this.
I'm addicted... Save yourself before its to late
by Nickydee94 on 2015/02/21 15:23
I once was just a casual Starbucks drinker. Once a month sometimes 3 times when I felt daring, but it all changed when the Starbucks app attacked. They tempted you right out the gate. I was naive thinking "oh look that's nice of them a free drink on your birthday, whoopie!" And I thought there are some good perks with this. All of a sudden like a whisper they said "try being gold for a day, enjoy another free drink" and that's when I went for another drink on the house then I fell into a routine of getting Starbucks 5 times a week then once a day. I thought to myself within a month I became gold... I need to stop and I was clean for 4 days and like an eagle flying in to grab its prey Starbucks sent me a letter... They sent me a shimmering gold Starbucks card with my name on it. That's when I relapsed and fell back into their trap.... Don't do it to yourself, constantly offering you free things and deals off the online merchandise and drinks in store, they're slowly putting a spell on you... I love you Starbucks app..... Starbucks app FOREVER! And on a side note this app is great and makes it really convenient and cool to get Starbucks!
Stop whining and acting entitled
by Gnat72578 on 2015/07/30 15:22
I read many recent complaints about the app not being optimized for iPhone 6 or 6plus. I have had the 6plus since the phone was released and it has been crystal clear and easy to use since the release. As for Apple pay, that has been available for several months to reload your card under the pay tab rather than shake to pay feature. Not all the features are in your face available and I would assume that is because not everything is used. I use the app multiple times a day and I add money to my card through Apple pay reload. Google the instructions if you are unsure how to use it. Just because you can not find the feature or don't like the location of it does not make it a bad app. The pay feature is the biggest thing with an app and it is really easy to get to, shake your phone and it pops up. The only thing I dislike about the most recent update is the menu with nutritional information was removed, I know eating out is not the healthiest choice but being able to review nutritional information allows you to make healthy choices.
I Love How Responsive They Are To Feedback
by Dally-Poo on 2015/11/08 11:42
Obviously, the App was created based on perceptions of how it would be used. Now, people are using it and providing feedback for improvements. The App is pretty intuitive, however, users want to apply it to how they use it. Initially, the App was created for a convenient time saver for those having to do a fly by to pick up their coffee and maintain a predictable flight time to work, school, etc. I am an exception to the rule. On my days off, I spend time in my store as friends come and go as their schedules dictate. I arrive in time for the earliest one and stay until the last one has to leave. Sometimes, I'm there four hours, or more. We order from the table to save having to get in line and save our barista from having to key in our order. Currently, there is no option for "In-Store" or "To Go" because the latter is assumed. When I ordered a Danish (nice and warm), I received it in a sack when I would have preferred a plate and fork. I agree with all the other critiques I've read and have some of the same issues. Based on their responsiveness alone, I'd give this App all "FIVE STARS"
Worst app upgrade
by Commo22 on 2014/04/08 13:01
This app is horrible. The most basic thing I need to do is check my account balance and that's confusing to find. Once I think I did find it, went to pay and was told I don't have enough balance even though the app said I did. So the cashier tried to reload my card and said she needed a credit card. I didn't have my wallet on me as I have both the Starbucks card and app. So then I had to reload from the app and it looks like I was charged for the transaction that she made but was never credited it. Can't look up food items like before so I have no idea what to try out especially with a new food menu. Navigating is horrible. Worst app upgrade ever. Things should be easy to find. Menu buttons work work for a reason. It's because you know where in the app your going if you click on something. Glance and go is what I need. I'm not hanging out looking at this app for minutes. Just need to get to my items as quickly as possible so I can get out and back to other things. I don't care about making this some kind of social network looking app. Just get let me pay for my coffee. That's it. Update: I decided to give this app another shot. I just reloaded my card and selected $10 dollars, but the app instead added $15. I'm done with this. I'm going to use up my balance and the. Go to McDonalds instead until they fix these issues.
I love my Starbucks app!!!
by blk31973 on 2014/09/23 14:57
I have been a very pleased Starbucks customer for years and have become even more so since discovering your app over a year ago. I will continue to be a happy and loyal customer as long as I am able to enjoy the delicious beverages and food choices you have to offer. I have always had a great experience at almost every Starbucks location no matter the state or city I am visiting. The staff is usually always the best to deal with and if for some small reason I am not happy, they always go out of their way to make my visit a great one and to keep me coming back for more. The convenience of the app is awesome and I use every last feature offered for an even greater experience. I cannot think of anything that I would change on the app because y'all have covered just about everything, from sending me special offers to auto reload so my card always has the necessary funds needed for my next purchase. Y'all are wonderful and again, I am a very pleased customer that will continue to come back again and again. Keep up the awesome work Starbucks!! Love, a very happy Starbucks addict ❤️
Great convenience - could be even better
by Akgirlkb on 2015/06/19 20:44
This is a really great app overall. It's very convenient to use and a great way to keep track of your rewards on the go without the necessity of carrying your card. I do find it occasionally will show a reward available and yet when I go to scan pay with the card loaded on my app it shows on the register that I either have no rewards at all or just won't allow the barista to give me my reward. That is frustrating and can slow down the line at the register as the barista tries to help settle the reward earned. This sometimes makes me wonder if the bonus star opportunities are appropriately accounted for when paid through my card registered on my app. I've also looked for a way to set my app up so to avoid having to reenter my email and password each time for faster access but can't seem to find that in the app. If I used more than one device to pay I probably wouldn't want it that way for security reasons but I'm only using one device so it would be nice to have that capacity. Overall though, the convenience is really nice and I'm glad I have it! With a few tweaks I could easily give it a 5 star rating
Order App
by GretaTS on 2015/10/06 11:22
The app is a good idea and I use it daily. What would be great if by user you could have the drinks that you buy multiple times saved. Instead of the last few drinks to have the ones that you buy all the time available to choose from and not have to be build them again because you buy a few specialty drink here and there. Some Starbucks do a great job with mobile orders some Starbucks are not doing such a great job and there's a waiting time which defeats the purpose of this app. If we're doing the work of the employees by creating our orders, checking ourselves out and handling the transaction ourselves, I would expect all Starbucks to have a quick response time and not make people wait. At this point I'm only going to the Starbucks I know that have the quick response time and avoiding the ones that always make me wait. Other than that the only suggestion I have is for us to be able to use rewards for our free drinks and be able to use it in the app instead of having to go into the store to retrieve our rewards in person. Love the app.... please continue to make upgrades and improvements, great concept Starbucks!
Ordering still needs work
by Zagdog on 2015/10/30 15:47
Love lots of features of the app and the improvements. However I have never before seen an app that with enhancements takes away critical features. The worst part is I didn't find out until I had my drinks. When they came out of order beta they removed the ability to adjust the whip cream options (fixed that, thank you) and the ability to specify if you want decaf or half caf (not fixed). The whip cream isn't ideal but an easy fix. However I haven't drank caffeine in twelve years and when I do I experience the equivalent of an anxiety attack where my heart races and hands shake. When they removed these options orders that had been in place remained just they removed the options. Not knowing this I ordered a latte that was already set to my decaf preferences, so presumed it was decaf. I'm half way drinking it and my heart has started racing and hands are shaking. Incredibly frustrating both for the fun few hours ahead and because I can no longer use this mobile order feature for my coffees. Starbucks needs to QA their releases better and stop removing any functionality a customer would expect to be equivalent when customizing an order at the store. Hoping they fix this quickly.
by jchunat44 on 2014/04/01 13:44
I've been a Starbucks member for a while, and I've seen the past three versions of the iOS app, and I personally think the last one before this was the best, you could create your own drinks and just show the barista so they knew what to make. I also loved the nutrition info, not because I'm too lazy to look at it at the store myself, but because I knew what I was drinking even with the modifications. I also don't drink coffee, just the tea or frappuchinos, so it was nice to see what did and didn't have coffee. This new update is terrible. It signed me out yesterday even though I updated it 2 weeks ago, and wouldn't let me sign in, saying my password was wrong. But as soon as I went to change it, it told me my password couldn't be changed to my original password? Alright... The screen is way too dark, too, so I have to go into my settings with iOS 6 and change the brightness from there just so they can scan my card. I just have a lot of issues with this new app, and I feel like the last one was the best. I do, however, like that you get the pick of the week song sent to your phone, so I can easily download it from iTunes. One suggestion, can we get a drink history? I know certain drinks I liked, but I forget what they're called, and with no menu on the app now, hmm...
Let me default to my favorite saved store
by cubangrrl on 2015/10/29 14:24
I have a Starbucks in the lobby of my building and commute via subway to work. The convenience of being able to order on the way to work, stroll in the store, not wait and pick up is AWESOME (we all run a little late in the morning right? The time save is amazing) However, the app automatically pulls the nearest location. When I'm on the subway putting my order in, it sets the nearest location and it is very challenging every day to pinch and zoom the map to choose the store I will actually pick up at.(there are many many locations in NYC) I also have limited wifi at certain stops so if I don't get my order in, I'm screwed. I have set the store at my office as my favorite- can't it just default to that one every time? I'm sure people who drive to work have a similar problem. I spend $10-$20 a day at Starbucks. Help me out! That being said I LOVE being able to sit at my desk, put an order in, go 5 floors down and pick up a fresh coffee in minutes. Also, another feature I don't like is that since I set this as my fave store- my card appears in the lock screen all the time since it's just downstairs.
Wish all apps were as handy as this one!
by INQE on 2015/08/11 05:49
I've been a LONG TIME user of this app...since it was a Beta. I have, almost exclusively, used it since its inception and it's only improved with age. Sure, there are some minor things that are slightly irritating such as only being able to leave a tip for your "main" store. Would like tipping to automatically direct to the store where the most recent purchase was made. In sure it's easier said than done. Also, I haven't been able to use the ordering option as my specific drink and options don't exist. But I'm confident that feature will improve with age as well. Would also like to see calorie counts/calculations of drink combos. That feature existed in the app MANY versions ago...please bring back! I use this app so much, I sometimes forget to bring my wallet into other stores thinking I can use my app and avoid lugging my purse along. However, now that I've upgrade to the iPhone 6 I've discovered Apple Pay and that's almost just as good! Too bad not all retailers have this capability yet. Sigh... Anyway, love the app. Keep the improvements coming!
Fun participation, unhelpful update
by Ramosaures on 2015/09/15 01:32
Giving that I work at Starbucks I have a lot of experience with this app as a customer and as an employee. I would notice sometimes there would be freezes and the barcode would not appear, so I wouldn't be able to scan for the purchase. Luckily there are, sometimes, the actual card number so I'd manually insert it. The updated version has been the most annoying because of the white background. Originally, the barcode would appear after clicking pay and the background would be black so there was a border for the scanner. With the white background it seems to take longer for some reason. Yes, there might be a few glitches, but honestly if you're a fan of Starbucks this is the newest innovation of customer service. Reloading is simple and can be done in the store for a minimum of $5, or on your phone. Getting rewarded with free items or discounts is a fun way to bring customers coming back. I love getting to my 12 purchase as a gold member and treating myself with something I wouldn't normally get like food. I encourage people who visit Starbucks pretty frequently to got on that Starbucks app.
Ugh!!! What were you thinking ?!?
by Urbanhippie12 on 2014/05/12 03:33
I have never been compelled to leave a negative review on an app before now, but I'm afraid this app truly warrants it. First, I noticed that I'm getting charged for every refill, even though I'm a "gold" member. I let it go, bc it just wasn't important enough to complain about. Then I had to use my laptop to load a new gift card that I received. What?? Shouldn't it be easy to load that from the app? It used to be. Then I couldn't find a place to redeem my codes from grocery purchases. Again, had to go to the laptop. Purchase a gift card for a family member? You guessed it-laptop! The send button in the app never lights up, even though all the fields are filled in. It's nice that it's so easy to reload your card through Paypal now, but honestly it was that hard to start with. Certainly not as hard as remembering to pull out my laptop at night, which I rarely do, in order to do my daily Starbucks business that I used to do on the fly in the perfectly functioning old app !! I just keep thinking to myself, "where's the rest of this app?" And I've actually gone to a different place for my coffee on several occasions, because the functionality of the app doesn't give me enough benefit to keep me from straying. Fix it, please!
Order Ahead Needs Work
by Dramacat13 on 2015/08/08 16:25
For the most part, I'm a big fan of the app. A few areas of concern all relate to the Order Ahead Beta: 1. Your employees aren't using your app! It's useless to ask them any questions because the response I always get is "I don't know, I've never used it". The app is an extension of your products and services and your employees should be properly trained to answer basic questions and at least be familiar with the app and what it does/looks like, even if they choose not to use it. 2. Where is the 'notes' or special requests section? I can't order my favorite drink ahead of time because there isn't an option to request that it be stirred. This is currently my biggest deterrent to using the app. 3. It would be great to be able to choose the location I want to pick up at. I attempted to place an order when leaving an appointment, and wanted to pick it up from my regular Starbucks location, located right on the corner of my nearest intersection, on my way home. The app wanted to place the order at the Starbucks nearest to my current location, which was the opposite direction of where I needed to go. Very frustrating.
Fluid; but they are really missing out
by GratefulDeadFan on 2015/06/26 03:48
The app works well and, more importantly, quickly when in line at Starbucks. Within 10 seconds you can have your payment up and ready, and the scanners at the checkout rarely have issues. Make sure your brightness is at least above half and you'll be good to go. It is strange, however, that Starbucks has not linked someone's membership card with the name that the computer prints which appears on the cup. If they know my name from my membership card (it is required to register your card with personal info online) why are the baristas asking me verbally so they can type it in? The baristas not asking each customer for their name would save around 5-8 seconds an order on average which would lead to an even larger audience of drinkers during peak hours. Not as many people would walk past and try for the next coffee shop after seeing a long line. This line would be moving and moving quickly because the instant someone paid with the phone, or their card, the label would automatically print their order with their name. And the barista slaps it on the cup. Just a thought.
by BeccaMay81203 on 2015/10/18 18:07
There are a couple of cons with the mobile order feature. You are not given the option to use any rewards. You also are unable to take advantage of any offers (BOGO, $3 frappuccino, etc) via mobile ordering. After realizing that I COULD choose which store I wanted to order from, I am CRAZY about this app. I like that it saves my previous orders, I like that I can reload my card and order in the same step, and I especially love avoiding that line! I was weary that my drink would be ready before I got there and it would get cold. As of yet, that hasn't happened. After evaluating traffic conditions, if I think it is going to take me longer to get there, I order my drink extra hot- just in case. Aside from mobile ordering, there are still features that I use daily in one way or another. It also has a version for the Apple Watch that provides your Starbucks card barcode to allow you to pay from your watch. As a whole, this app has several convenient and user friendly features making it innovative beyond its time...typical of my beloved Starbucks!
Really poor UI, less features, reload not working
by MotoBonnie on 2014/03/22 19:05
I had high hopes for the big unveil of the new SBux app. Unfortunately, they have been dashed thus far. Here's why: - Reload is not working. Glitch? It used to be fairly straight-forward: you would choose to reload a card, it would ask you for your payment method and it made you confirm your password before going through. Now, you get through the reload steps (minus the password) BUT there is no button there is no button to confirm reload nor enter password. Instead, once you've made your reload elections it gives you the option of canceling it or choosing Auto-reload. I've asked five baristas now and they all say it appears to be a glitch. No one can decipher how to manually reload... meaning the I have to go through hoops to have them reload my card- withy payment- at the register and then order my coffee and scan my app. Tsk tsk Starbucks. -Instead, SBux is pushing the auto-reload (see above) nearly chose it several times (it's a prominent new feature) so be careful if you also like choosing *when* you add money to your card. - There is no menu any longer. Admittedly, I tend to get the same drink over and over... but my son enjoyed exploring the full menu on the app before ordering as did my husband. Gone are those days... better know what you want now.
Most ridiculous thing I've ever heard of
by Nessalynn77 on 2014/11/26 20:36
I recently moved and I guess it took a while for my change of address to register because I've been using the app and reloading from my bank and paypal Accounts for a couple of weeks without a problem. Today it stopped working. I quickly realized it might be the address so I changed it. It still didn't work but for each time I tried it registered a pending charge on my account. I called the bank and they said the problem was with starbucks. I called starbucks and they tell me that if my card declines once the app immediately shut down and won't work for 7 days. What on earth is the purpose of that???? You can't be on the edge of technology and have such a tedious, inconvenient, glaring glitch in your system. Wait 7 days is your answer? You should at least have an override so that if I call in and verify all of my info you can release my app. This is thoroughly disappointing... And the phone rep was even more disappointing as her response to my irritation was just to repeat the same answer over and over regardless of how irrelevant it was to what I had actually said. Smh... I wonder if Peet's has an app and a rewards system. I spend too much money at Starbucks to have to accept this as an answer.
3 star due to mobile ordering
by RunLevelZero on 2015/10/14 20:08
I love my app and use it almost daily. Here is what I don't enjoy about mobile ordering. You can't use your reward so one has to go into the store to use a reward and that always adds minutes to several minutes depending on the line. The new annoyance for me is the inability to do no whip. This was an option before the last update I did. I had the order saved and would just hit previous order. When I walked in I had whip. She looked and the ticket didn't say no whip. I checked the app and the no whip option is gone. What is that about? I am glad I can choose another store which was a great edition but to have the app maybe provide you with your favorites as quick pic options would be great. Or simply choose last store location or something similar. 90% of the time I go to the same location. Please understand the 3 stars are due to the inconsistent mobile order. I love my Starbucks and the application. I realize mobile ordering is beta but don't remove a feature guys. Especially the no whip option. That just angers people. I would really like the option of choosing to use my reward also. Not sure why that hasn't been done yet.
Great feature, but potential safety hazard.
by Susan-Sioux Falls on 2015/10/15 18:41
I absolutely love the new ability to order before getting to Starbucks and having it ready for you when you get there. There are 2 problems with this feature. One is convenience, and one is safety. The convenience issue is that there is no way to add a note to your order. I like my drink stirred, but I can not let them know that. It would also be nice to tell them an acceptable substitute for items they commonly run out of. The safety issue could be huge. The app automatically chooses the store it thinks is closest to you and does not allow you to change the store. This means that you have to wait until you are far enough away from the other store to order your drink. Lucky for me, there is a stop light on my commute that I always get stopped at where I can order my drink, otherwise I could not safely use this feature. My fear is that there are people out there that are ordering their drink while actively driving because they cannot choose the store and the time they want their drink ready. Adding the above features would make this feature AMAZING!
myStarbucks Review
by Surfhunter on 2009/10/04 18:32
For a company such as Starbucks, this is only a "fair" start. In general the application is just ok, while it offers a fair amount of information. It does crash when attempting to enter information on occasion. This application also suffers from a varied lack of information which you may notice through some other reviews. It would be nice to know the differences between Starbucks locations as not all offer them same drinks or food, nor do they all charge the same amounts. I am very disappointed the application does not offer the ability to view remaining credit or account information. The application also lacks any nutritional information. I can say that I won't be downloading the Starbucks Card Mobile - I viewed it on a friends iPhone and it appears very limited and for me, just a waist of space (my friend ended up deleting both applications due to issues with both as well). All in all, I would wait before downloading this application (save your app space). They need to address a number of issues first. Also, the technical support is painfullly slow in responding and not very helpful! Hopefully improvements on the next update? For now, I will be deleting the application until I see more favorable reviews and fixed the dual application card issue.
by High-Ya on 2015/06/19 01:09
This app over the years has grown to be a favorite - once you attach your card and set up auto reload it's the perfect companion to the drive thru and or walk up pay station - scan and your done - gives you an hour or so to leave a tip - there's more I could say but suffice to say it works perfectly every time - the song or app of the week comes out on Tuesday and you don't have to be there to get it - it and your balance are updated even tho your not there! Thank you Starbucks for improving it over time - flawless now - cannot imagine what other wonders you might add in the future - beyond the remote order which gives you all options to modify your drink - pick a location near you - drive up say pickup with your name and they hand it to you - no scanning-directions and mapping in concert with the map app is perfect - showing drive thru locations when picking the location as a disabled person - improvement there could make this a perfect app - better than it already is which is something I assure you!
Love Mobile Ordering but . . frustrated
by jentoaz on 2015/10/23 20:15
I've already called and talked to customer service about this but I'll try again here. I've placed some mobile orders and it all went perfectly at first. Now, however, I would like to be able to "Clear Order History?" and start over but I can't. My daughter and I ordered similar drinks on my phone but I can't see which past orders are mine and the app won't let me re-customize my order. I get the complete Add-ins list, and I change size and fruit, light water, light ice, etc. but then a different but similar old order pops up and I get the wrong one when I go in to pickup. Also, I can't change the strawberries from 2 scoops to one, only from 2 to zero. I uninstalled and reinstalled the app but nothing changed. All my order history came back. Also, please add "Stirred" or "Upside down" for caramel macchiato? We found that we can change the store location by swiping left on the location box. It has to be done every time if you place multiple orders tho. (made that mistake - had one order at one store and the other at a different store!) I love Mobile Ordering and hope to be able to use it again soon.
Great for the newbie and the regular
by Bøøkwørm on 2009/10/21 22:35
First off I need to say I am biased because I work at Starbucks as a Barista. I just started though, and learning how many pumps of Vanilla go into a Caramel Macchiatto is really cool to see in an app. You can customize your drink to your liking, and just read it out at the store. If I had this a few years ago I know I would've gotten more utility and not felt so bewildered by the menu. The hours of operation are correct, the closest stores are also correct. But that's only where I live, so not sure if that will be the case in your area. You can even explore the type of coffee best for you by its characteristics. I don't know why some are having issues with this app, for all it's worth it works and does as advertised. If you have trouble with the definitions of some of the customizations to your drink, don't be afraid to ask your local barista! An upside down drink consists of the shots of espresso, which usually sit on top of the milk, be put in first instead and changes the complexity of the taste of a drink. Give it a try and you may like it.
Need a consistent place to put to go orders
by Kitty Kondo on 2015/08/09 20:26
I use this app a lot more now that I can order ahead. I like being able to walk in and grab my drink without waiting. But I have found that it is sometimes hard to find your drink when you get to the store, at some places they hide it on a counter far away from the pickup area and then the baristas ignore you when you try to ask about it because they think you haven't ordered yet. It is also awkward when you are at a single walk up window, people think you are cutting in line. More work is needed by Starbucks to make the process less awkward. There should also be a way for stores to indicate they are out of different kind of milks on the app. Twice I ordered coconut milk and found my drink wasn't ready when I got there because they were out. Coconut milk is also not part of the cold drink menu yet although it appears on the hot. I agree with other reviewers that the location part of the app is buggy and that there should be a way to select from favorite locations rather than being forced to turn on location services.
My Daily App
by BNC217 on 2015/11/06 04:15
I have many apps on my phone and this is the one I go to the most. I love the notification of and easy access to the free app or song of the week....I have some really cool apps and songs for free now, thanks Starbucks. As others have stated, there are opportunities for improvement. (1) I have been using mobile ordering since literally the day it launched for iPhones. I love the convenience of mobile ordering, but customers need the option of using their free drink/food reward on the payment screen. (2) There have been two times now when I have ordered a sandwich on mobile and upon walking in have been told "sorry, we do not have anymore of those". The app needs to reflect "out of stock" when a good or beverage is not available. (3) Drink modification items (juices, etc) should be available for all drinks and not limited to what Starbucks may have as their "norm" options. Customers should be able to order everything customizable just as if we were face to face in the store. Overall, I absolutely love the app and I guarantee you that I will be on it again tomorrow.
Love the app, hate the map
by Sam2xdc on 2015/11/30 17:24
I love my Sbux app-so much easier than using cards. I always get my free rewards now! I have big problems using the map to find stores though, especially when driving along interstates. I end up Googling or Yelping stores, then checking back on the app to confirm they're still open. Also, I Tried to use online ordering recently but could not switch it to order from the store I wanted instead of the closest one. I wanted to place an order from the Sbux 5 minutes away in the area I was heading to instead of the one in the mall I was currently next to (which would have required parking in a Pay garage and walking quite a bit through the mall). No dice-I kept clicking but couldn't find a way to enter a different store than the immediately closest one (I was within a mile of at least 4 stores). Having to be right next to the store you want to order from seems like it defeats the purpose (but maybe that's by design so drinks don't get cold?) it just should say somewhere that you can only order from your closest store/right outside the door.
Starbucks Should Do Better Than This!
by Coachcasa on 2014/08/01 13:34
I have been using the Starbucks app on my iPhone for at least a few years now and the current version has quite a few flaws that need fixing. It’s so flawed that I quit using it and added my Starbucks card to my Passbook app on my iPhone and use my Starbucks card from there. First of all, the app is hard to navigate. Granted there aren’t that many functions, but it doesn’t make sense. I still haven’t figured out how to add cards and transfer balances on the app, so I do it on the Starbucks website. This is highly annoying and I should be able to do this within the app! Also the messages in the app are annoying. I personally rarely look at them and because of this they pile up and next thing I know I have more than 50 messages. What’s annoying is how I have to delete them one at a time, which is very tedious and time consuming. You should be able to click on all of the messages you want to delete and hit a delta button once to get rid of them all. I also miss the nutritional information and ability to save my favorite drinks from the previous version of the app. Starbucks you can and should do a lot better than this!
My Starbucks Review
by Kaarreenn_ on 2014/09/13 05:33
Well first of all I am so proud and great full for the person that invented Starbucks because it is just an amazing place to sit down relax and enjoy a frappé,mocha,iced tea, and or either a coffee and then with your personal choice of any pastry to go along with your beverage is just wonderful. From my point of view I don't think that Starbucks is just a place to get a beverage and or either a pasty of our choice no, I also see Starbucks from my perspective as a perfect place to study and read and just free yourself from everything else flowing in your mind. Well anyways as you can tell I love Starbucks because I obviously typed a great review and by the way I just wanted to share with whom ever I may be reading this that my favorite beverage is the double chocolate chip mocha and my favorite pastry entrée is the double chocolate chip brownie and on my next visit to Starbucks I am hoping to try out the crescent because just today I have gotten three recommendations to try this pastry out and I bet it will match right us with my taste buds.
It's simple and convenient
by audiodav on 2015/02/19 13:56
This is a great app and super convenient. I can reload my card - a card I don't need to keep track of anymore - transfer balances to my gold card, and makes it very easy to pay. I can even reload the card that's in my wife's purse when I'm out of town. Shake to pay takes it one more step as far as ease is concerned. It's just a very smart app. I love it. Oh, and by the way, I find it amusing to read reviews that say..."I used to use this app every morning and loved it but now Apple pay won't work. Fix it. - 1 star." 1 star? Really? On an app you used every day? This isn't a comment box for customer support. I'm certain the app developers are working as hard as they can to keep up with the constantly changing iOS environment as well as keeping up with the potential bugs that happen when other apps and games are open on your phone. Tell me what you like and dislike about the app. I don't want to know that your app crashes because you downloaded some crazy game and now it conflicts.
Best Corporate App. Period.
by Westside Surfer on 2014/09/26 04:23
Starbucks pioneered pay-by-app with the first version of this app, when it immediately replaced my Gold Rewards card. Yep, I drink enough Starbucks that I actually use every aspect of this app and I have been pleased with the upgrades and improvements with each new version. The app provides a perfect blend of features to keep Starbucks on your mind and in your tummy without feeling like a corporate-laced grab for social media attention. It provides a truly seamless Starbucks experience. New, properly-executed integration with Apple Passbook is a great convenience and perfectly innocuous way to take advantage of location services without feeling like Big Brother is watching. Find a store works brilliantly when you need a caffeine fix on the road or in a new city, and extra iTunes and App Store freebies now transition smoothly to the redemption screens from messaging. Wonderful improvements all around! Overall, an aptly executed corporate app that is truly helpful and useful on a day-to-day basis. Keep the free wifi flowing!
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