Category Rankings
Screenshots
Keyword Volume Hits KEI Rank
smart watch
0.75
39
card
0.04
23
store
0.79
22
passbook
0.01
8
2
order food
0.01
8
1
order
0.09
8
tipping
0.00
6
2
starbucks
127 K
1
Search Visibility
App name
Description
The starbucks® app for iPhone® is the quickest, easiest way to pay for your coffee—no wallet necessary. The app is completely redesigned with an improved interface, a more personal dashboard experience, digital tipping and other great features, including easy access to our loyalty program, My starbucks Rewards®. And you’ll get a free drink at participating stores (some restrictions apply) when you join My starbucks Rewards® and sign up for email rewards. App features when you’re a member of My starbucks Rewards®: • Pay: Use your iPhone®/iPod® Touch to pay at 7,000 U.S. company-operated starbucks® stores and 2,500 Target and Safeway starbucks® locations. Check your starbucks card balance, reload your card, view your transaction history and transfer balances between Cards. • tipping: Leave a digital tip on purchases made with your starbucks card at U.S. company-operated starbucks® stores. • passbook: Add your starbucks card to passbook. • Rewards: Track your Stars and redeem your rewards in the My starbucks Rewards® program. • Gift: Send starbucks card eGifts to friends via email. App features when you’re not a member of My starbucks Rewards®: • Inbox: Receive starbucks notifications, special offers and the Pick of the Week. • store Locator: Find the stores nearest you, directions, hours and amenities. For more information, please visit http://www.starbucks.com/coffeehouse/mobile-apps/ The starbucks application uses location services (user-enabled) to support store location and order features, as well as to utilize iBeacon technology for guided experiences in our starbucks Roastery.* *Continued use of GPS running in the background can dramatically decrease battery life.
Please fix gold membership congrats screen!
by Kmac303 on 2015/06/02 01:43
Every time I open the app it lags and interrupts everything I'm trying to do in the app. I get it, made gold another year, can it go away now?!
Grr
by smenjas on 2015/06/02 00:50
Can't reset my password from within the app.
Just. Lovely.
by CelesTeaPie on 2015/06/01 16:51
This app very well designed and has a high quality image gallery of their products. I am very impressed with how easy it is to navigate. The coffee bean app is a nightmare and this app makes me want to be exclusive to Starbucks. Great job!
Not sure what's going on
by Boomie3 on 2015/06/01 15:12
I get "we're unable to process payment with the information given. Please select a different payment method and try again" message. I re-entered my credit card info. Nothing. Went to customer service website and did everything recommended. Nothing. Reloaded the app. Nothing. Please fix.
Ugh!
by Dgfroggy on 2015/06/01 11:57
This app was working great on my old phone (iPhone 4s) but now I'm on my new phone (iPhone 6) and it won't even let me log in! I changed my password and my username was right. Every time I try to log in it says gateway timeout or sorry we could not log you in at this time. I've tried from multiple locations so I know that the connection isn't the problem. I am frustrated! I lost my gift card credit that was on this stupid app!
Integrate Star Codes!
by Audrey 2576 on 2015/06/01 03:51
The app is great, but an improvement would be to add the ability to enter Star Codes. Pretty please with whipped cream on top!
Starbucks Rewards & Star Dash
by Wtfkrysta on 2015/06/01 00:54
I'd love to see a new feature that showed progress for Starbucks Rewards and the Star Dash incentives that you opt-in to. For example, "# of days left to earn 5 bonus stars by making x-amount of purchases!"
AMAZING!!!!
by BluRRed1 on 2015/05/31 21:19
App is AMAZING!!!!
Doesn't work
by xoxoalana on 2015/05/31 16:11
It won't let me reload my card no matter what I try and I've tried multiple payment methods both through this app and through the website. What is the point of having this if it doesn't even work?
Great App
by GaDuffer on 2015/05/31 16:09
Only complaints I have are: 1. No Touch ID interface. 2. No method to manually enter receipts that have not been charged to my Starbucks card. Otherwise, this is a great App!!
Reload
by BanidoElite on 2015/05/31 15:07
I downloaded this app this weekend. And no matter which credit or debit card I used, I couldn't get my Starbucks card reloaded. I even tried switching out my Starbucks card, that didn't work either. I just deleted the app this morning. It's a shame because this looked like it would be a great app.
Great job Starbucks!
by Tiny Acres on 2015/05/31 13:00
This app saves me sooooo much time! Is a good thing that you basically have everything you need in one part of your phone. This app is great and I have no complaints! ☕️☕️☕️
CARD RELOAD NOT WORKING
by Pink Princess E on 2015/05/31 12:53
Not cool Starbucks!! 3rd day in a row the app isn't letting me reload my card yet charges my bank account!!!
Logged out for no reason
by EGG-pek on 2015/05/30 22:49
It did log me out for no reason and won't let me log back in even after resetting my login info on SB web site. Please fix the bug.
Free book download crashes app
by mpmccormick on 2015/05/30 18:45
Songs work great. Free book offer crashes app b4 u can sign in 2 iTunes.
Pandasrock27
by JuBoo10992 on 2015/05/30 13:26
This app saved my life! So I got a Starbucks card and I was registering it online. It said, "Scratch off to reveal 8 digit code." So I looked and looked and there was nothing to scratch off. So like the little dumb person I was I looked the magnet strip and started to scratch it off. It took me a minute to realize what I had done. I found the 8 digit code and registered my card. I got the app and saw that my card showed up. It allowed the barista to scan it and take money off the card without having to have the actual card. 😅
Irritating
by Circus dog on 2015/05/30 01:16
Unable to log in with new phone. Just get "gateway timeout". Of course Starbucks app support has been unresponsive. Just irritatingly useless now.
Rewards
by Nys parole on 2015/05/29 14:50
The app was working great but since May 20 2015 when I redeemed a reward the redemption has not reflected on the app. Now it shows a reward when actually mine is present. Please fix this bug. I tried signing in and out and deleting app and loading app. The app has to get a poor rating now.
Almost amazing
by MrsAgostino on 2015/05/29 14:34
This app is amazing, but it is not letting me sign back it. It keeps having some error. I can sign on online so it's not a user error. I have deleted and redownloaded... This is not amazing 😔
Love this App!!
by Tamalez on 2015/05/29 06:24
Thanks to my coworkers I am not a frequent Starbucks customer and because of it I decided to download this app and start earning stars. App is great, you can reload your card/manage card/add new card .. Etc. Any Starbucks addict NEEDS this app!!
Gateway Timeout
by Nordicmutt on 2015/05/29 02:47
Not a new glitch but Starbucks developers seem ill equipped to fix. App is worthless if I can't reload it or rely on it to pay for my caffeine. Terribly unreliable.
Love the app
by MobileUser2015 on 2015/05/29 00:38
Really nice that Starbucks makes my available rewards visible in this new app. No longer will I have my coffees expire unused! And awesome I am now able to tip those friendly baristas who know my name and order every morning!
Not Reliable
by Bellebeauti on 2015/05/28 17:52
My balance and stars are completing out of sync with my actual history. My transaction history page doesn't pull up at all. I've tried killing the app but it doesn't help the issue.
Not too bad
by a13coach on 2015/05/28 17:40
This app is okay. Sometimes navigating around can be questionable depending on what part of the app you have just used. I wish the pre-order let you choose when you wanted to have the order ready.
Broken for Months
by Searchbound on 2015/05/28 13:41
App has a credit card processing bug that hasn't been fixed for over 6 months. Fails to reload card. Attempted to contact Sbucks but no reply.. Sure wish they'd fix..
Exceptional App
by Confide In Kylie on 2015/05/28 03:35
Like: makes paying and refilling easy, great perks in the form of free apps and music, handy store locator and nutritional information. Dislike: rewards should be more visible, but you have to go into rewards history to view current offers.
Great
by Rachelorellana89 on 2015/05/27 23:40
Best app ever
Error. Deleted app.
by vegas421 on 2015/05/27 23:01
I can't even sign in. I keep getting a "Gateway Timeout" message every time I try to sign in. Help!
must i leave one star for you to maintain the app?
by jdoabdkavdj on 2015/05/27 22:38
FIX THE APP RIGHT NOW
BE CAREFUL
by yo_543 on 2015/05/27 21:01
I put the title in caps because I heard reports of hackers stealing people's money since the app is directly linked to Credit Card. BE CAREFUL!
Love it!
by Unhappy girl! on 2015/05/27 17:06
I love the app and love the order ahead function, if I can have one suggestion on that it will be have a "note to store" section so we can customize the drink a bit more to personal preference!
"Gold for another year" pop up is annoying.
by Madmunki on 2015/05/27 13:26
Kill the annoying "Your gold for another year". I get this pop up on every view I go to. Add option to opt-out on Pick of the Week.
Awesome update but
by Nick V. on 2015/05/27 12:45
Still Needs iPhone 6/6+ support.
Constant trouble
by yourOldMan on 2015/05/27 04:28
For over a month now the app keeps logging us partially out. Anyone in my family with an iPhone 5s or older has this issue. My iPhone 6 is not having this, but I only use it in Europe where starbucks still uses ancient methods of payment. If you don't own An iPhone 6, trash this app and stay away from it as far as you can.
Took drinks off the mobile order?
by Amanda Landreth on 2015/05/27 03:52
You took the only espresso drink I order off the mobile order?!! Why are you not able to put "notes" on the mobile order. Please change it back to what it was before the last update!! It worked perfectly!!!
Why did you remove the nutritional vales?
by Katt111 on 2015/05/27 03:35
Why did you remove the nutritional vales? That was the best part of the app - I always knew what I was getting. I could store my favorite drinks and food. I like the new features of the new app but want the old features back !!!!!
I liked the app
by 5UPERJOKER on 2015/05/27 02:19
I liked the app on my old iPod but then I got a new one and now I don't remember my username and every time I ask for it it just says it has one on file and I don't know where to even find my username
Great app
by Kishispirit on 2015/05/26 15:56
Loving it!
iPhone 6(+) optimization
by KingArthurVI on 2015/05/26 15:49
If the app is optimized for the larger screens, I'd say that it would be perfect!! Thanks for listening to our feedback.
Love this app
by Frappe breath on 2015/05/26 12:58
I love this app. It makes it easy to see the balance on my card. I love the free music and apps. The only thing that is a little frustrating is not getting the email messages on the app. Maybe someday that will be available.
Fantastic App
by iSpikeBoy on 2015/05/26 12:33
It's a fantastic app. Works perfectly. I've been using it to reload my reward card and even use the app to pay for my drink and meal at a Starbucks store. I cannot find anything wrong with it except that it's not optimized for iPhone 6 & iPhone 6 Plus. Please do that and I'll give you 5 stars.
Needs an update
by Lord of iCloud on 2015/05/26 04:35
I like a lot of what Starbucks is doing. Apple Pay and Watch support is great, but the app is still not optimized for iPhone 6 and 6 Plus. This needs to be fixed. When that happens, this is a 5 star app hands down. It's basically magic.
Used to be a great app
by Mujd96 on 2015/05/26 01:17
I haven't been able to use the Starbucks all the last few days. Keep getting a gateway times out message and cannot reload my card. Need a fix.
Great app except Apple Pay doesn't work
by jsethfarrow on 2015/05/25 23:48
Love Starbucks, love how well most of the app functions, but I have never gotten Apple Pay to work to reload a card. The error says the billing address is incorrect, but it has been double and triple checked to match exactly what is on file with the card provider.
Great App!
by Jules45951 on 2015/05/25 20:51
This app is great and easy to use! I think it would be cool if I could add "nicknames" to my cards though. It would also be nice to be able to transfer only a certain amount, instead of having to transfer one cards entire balance to another. Also there is an annoying pop up telling me "I'm gold for another year" and it pops up multiple times while the app is open. It just started happening like a month ago so maybe it's a bug. Hopefully it stops!
Can never complain!!!
by Lmb2f on 2015/05/25 19:53
I love Starbucks and love their app more!!!! It's wonderful and very convenient! I don't have to keep up with the cards! Love all the perks and rewards makes it worth while shows they want us to keep coming back!
Recently stopped working
by ehrmahgurd12093487456 on 2015/05/25 18:12
My card balance hasn't been able to refresh in days and I've gotten an e-mail stating that I have a free reward, but that does not show either.
Min to reload is too high
by Melissa Scire on 2015/05/25 17:32
Not all of us want to spend $10 every time on coffee every time just to use our reward card. :( How about an other option for the amount reload in the manage / reload card option???
Great job
by dtshaw on 2015/05/25 15:33
Starbucks seems to understand the digital emphasis. The app is regularly updated with added features and it's easy to use. It's my preferred method of payment, quick and simple.
Not confident about app security
by Caffeine7372 on 2015/05/25 03:48
Been a customer with a rewards card for years with no issues. Downloaded app about 2 weeks ago. Really liked the ease of use until yesterday. I had $100 taken from my account and multiple other attempts stopped. Starbucks and my bank were quick to stop payments and process a refund; but not sure when or if I'll feel confident downloading the app again.
Starbucks is bae
by Allen is bae for life ❤️❤️ on 2015/05/25 02:44
I love Starbucks it's so dang good I'm in love
Great app
by Frankie the I on 2015/05/24 16:05
Great app easy to keep up on the status Starbucks reward card. Easy to pay at store and see special offers.
Rewards are awesome!
by drowningmn on 2015/05/24 15:44
Who doesn't like free apps, games and music?
Not Available in the Philippines
by neruanenokoji on 2015/05/24 14:32
So I downloaded the App and it was great though I can't sign up in the App itself I tried to check if I can go through since it won't accept the postal in the philippines and the United States Location can't be changed luckily I was able to sign up in the website (thank God I thought of it) and got in since when I didn't subcribe to news the postal requirement thing will not be a requirement. It's a great app but 1 star only for bein not available in my location Philippines Enjoys Starbucks too and have phones to use this app!!!
Stars and transactions
by Thenightwolf_ on 2015/05/24 13:56
Transactions and stars need to be updated way way faster
Don't get it
by ViciousGnome on 2015/05/24 12:07
You updated the app with i6 and i6+ feature like using apple pay but you could not update the app with i6 and i6+ resolution???? Therefore 1 star. It's almost 8months since they came out, for such a big company like you, it is unforgivable!!
Great app for frequent Starbucks customers
by damianrios on 2015/05/24 09:26
I love this app! Wish this app would give more freebies instead of just one free item for every 12. I have gold status for the next two years. I go there at least 4-6 days a week.
Not Authorized
by 13Donkey on 2015/05/24 07:34
This app it terrible! Every time I try to sign in or even add money to my cards, all I ever get is a pop up that says "not authorized". This app doesn't work at all and now I just lost $5 on it from not being able to sign in and spend it.
Review drinks
by Where are my files? on 2015/05/23 22:38
Awesome app, and I love being able to pay on my phone and getting rewards. However, I wish I could review/comment on the drinks, or read reviews/comments on them.
Apple Pay doesn't work anymore
by bskopec on 2015/05/23 22:13
The app works fine. The only complaint I have is the Apple Pay reload option has stopped working for about a month now. I've deleted and reloaded the app, and it still isn't working. Apple Pay still works in various grocery stores, so it appears to be a problem with the app, and not my account. I don't like the idea of linking a credit card to my account, because of the chances of it getting hacked, so I would like to be able to use the anonymity of Apple Pay to reload again.
Awesome App!
by Smohame1 on 2015/05/23 17:21
I love how I can walk into Starbucks now without my wallet! Feels kinda liberating!
Please add a nutrition calculator!
by flyerswife on 2015/05/23 14:03
The app is extremely user friendly and love the ability to pay from phone vs pulling out wallet. Would LOVE if they added a menu function to allow selecting a drink then customizing it for nutrition information. Then I would give 5 stars easily!!
Put money on a card so they can earn compound interest...
by Frederick Bauman on 2015/05/23 13:57
Why is this a thing still?
Location Services
by Whirlwindeddy on 2015/05/23 01:29
I like the app but HATE the fact that Starbucks insists on tracking my location all the time. I don't need big brother Starbucks tracking my every move and sucking my battery dry. Give me the option of location services only while using the app!
Apple Pay doesn't work
by Greenjow94 on 2015/05/23 01:26
Apple Pay stopped working on letting me refill my card. Not sure what the problem is.
Absolutely Great App, I just wish
by Lizzy L T on 2015/05/22 20:23
I love this app and it makes buying Starbucks sooo much easier, I just wish I could load money I've gotten from iTunes cards onto my cards in the app.
PayPal problems
by Prehand on 2015/05/22 19:31
Keep getting a message to enter billing address when attempting to reload with Paypal. I fill in all the info, but the app keeps asking for a zip code which is already filled in.
Love the app!
by Houlihan's ipod on 2015/05/22 19:09
I really love this app because it's easy to use and easy to reload and I always have my phone so I always have my card. One suggestion- change the gold membership on the app to a nicer gold 😂💗
Miss the old app
by westcoast4life on 2015/05/22 16:45
I miss the old app. The number one function I'm sure we all use is the Pay function so why is it not the very first thing that pops up when you open the app? -_- you have to navigate the the Pay function and then still you're not ready to pay. You still have to press Pay to make your barcode show. Just seems a little much when I'm sure 99% of us are opening our app to pay. The old app was so much more streamlined and easier to use.
Good but flawed
by DylanPatrick on 2015/05/22 13:47
Generally a good functional app, but it's location settings are far too aggressive. I have to keep it set to "never" in the phone settings because it will keep the gps on even when the app is not open in the background. I only turn on location when I use the order ahead function. Please fix location so that it turns on only when the app is opened!
Love it & gold member
by kainalu on 2015/05/22 13:15
I love the app however every time I receive an email about bonus points when I make the purchases I don't get the points. Is there a cap ? Beside that the app it fantastic 😍
Worthless after update
by SolarRubi on 2015/05/22 12:16
I can no longer sign in after the last update no matter how many times I reset my password. I have over $30 on the card that I can no longer use. Looks like it's Dunkin for me now. Update: and now my account was cleaned out. This app is getting deleted.
Allow Location
by 1rancam on 2015/05/22 07:36
Location service is either on or off, which I have to go to my settings and turn it on each time I'm in an unfamiliar town looking for Sbux. If I leave location service on in my settings, even after closing the app, it continues to locate me. This uses up my data and kills my battery. App developer: please allow option for locating me only when using the app. Thank you. Other than that I love the app and give it 5 stars
Update reload CC exp date?
by Giant Mike on 2015/05/21 21:34
Awesome app. Use it all the time. Here's a problem -- I can't seem to, in the app, update the credit card metadata (expiration date, CVV, etc). Only work around appears to delete the card and re-add it with the new meta data. Am I missing something?
Wonderful App
by Syndirela on 2015/05/21 17:41
I really like this app. My mom received a Starbucks gift card for Christmas and after she used up the balance I noticed it also works as a rewards card so I snagged it before she tossed it, download the app, and put in the pin. You receive a free drink for activating your account as well as a free birthday drink. Who doesn't love free stuff?! The app itself is user friendly, sends message reminders about anything you might forget about (including a free weekly app/song), and it has so far been 100% bug free. My only issue is for the last two weeks I have been unable to redeem the free app codes. It claims the games are not supported on my device, but they ARE! I have them both on my iPod right now. (To clarify, the free app codes were for bonuses in the games, not the games themselves as they were already free to download).
Wish starbucks cared a little more.
by Jaded Starbucks on 2015/05/21 16:05
Pretty disappointed with the slowness and lack of communication involved in trying to resolve an issue with my app.
No free drinks
by tgwaste on 2015/05/21 15:35
The app doesn't state how many free drinks you have anywhere. It doesn't automatically account for that during payment. It doesn't remind you at all about it. It's obviously done on purpose.
Won't let me log in.
by allytamale on 2015/05/21 13:44
The stupid app won't even let me log in-I even changed my password just so I could try again. This is ridiculous.
Fantastic
by Meow3432 on 2015/05/21 02:49
It's great app that helps me keep organized.
Good, but location is always or never on
by queroze on 2015/05/21 00:59
I wish I could give this a 5 star. And I would, but location services only toggle between always and never. There is no option for it to be "only in use". I'm not the paranoid type but Please stop tracking my every movement Starbucks.
AMAZING!!!!
by K.J.B #1 on 2015/05/20 19:30
Łôvë this app!!!!!!
Fix location services
by DJP12345778 on 2015/05/20 17:47
For order and pay ahead, app needs option to turn on location services only when I open the app. I live in Seattle and if I want to order and pay ahead I have to turn on location services, but this app does not have an option for only when the app is open like the CNN and Google maps apps...so consequently, I disable location services for this app (drains battery) and forget to use order and pay ahead. If location services had this option, I would use it much more.
Annoyed
by Pleasefixthissbucks on 2015/05/20 05:06
I'm a frequent Starbucks customer. I have a Gold card, and have been using the app for awhile now. I loved the app, but when I did the new update it logged me out of my account. Now when I log in, my Gold card doesn't show up. When I try to add the card back to my account, it says the card has already been registered. It doesn't recognize that it's supposed to be registered to my account. Please fix!
Downloads don't work
by Jackie bananza on 2015/05/20 02:13
Every week it gives you a free app or song. However, recently, for everything I try to download, it says 'Not Authorized' or whenever I hit stores, my account or anything for that matter. It worked great for a while but went downhill since the last update.😕
Best App Ever!
by Marisun-soñé on 2015/05/19 23:50
A must have: free apps, free songs, free games and so much more! Easy to use.
PLEASE FIX
by GSDogs on 2015/05/19 22:03
After closing app, including 'hard' closing, the location services still runs in the background, draining the battery. Contacted customer service and told to delete and reinstall app. Did NOT fix problem.
THEY STOLE MY MONEY
by AmericasNavy on 2015/05/19 05:08
FORGET THIS APP! I tried to reload my card, and it repeatedly said "unable to process request". And my balance was still at .75. I go to check to see if everything is ok with my bank account... Since I wanted my morning coffee... And I had 75$ of charges from the app! And still a 75 CENT balance on my card! Where is my money!! And HOW THE HELL DO I DRINK 75$ OF STARBUCKS DRINKS?!?!? THIEVES!!!
Does not keep loged in
by Andre Monteiro on 2015/05/18 23:57
Everyone I open the app (or even switch back and forth to another app), I need to log again.
Starbucks app
by Steve827690 on 2015/05/18 20:12
We use this app most days. It is our most used and easily our best app. Thanks Starbucks.
Not working!
by Mrs Karns on 2015/05/18 02:25
Won't let me reload my gift card...gives errors. Guess I won't be buying anything there today. App Update; I've missed over 10 offers I could've used with each purchase I've made over the past week. I have ALL the notifications turned on for this app on my phone......I haven't been notified of anything. I think Starbucks have done it on purpose to rip you off. Also I had one star away from a free drink and it shows the purchase reset my stars needed til the next reward but gave me no reward. Starbucks has a LONG way to go with this app and the rewards program in general.
it’s okay
by perkedel on 2015/05/18 02:01
it needs work on supporting iPhone 6 plus, and the apple pay does not work!
I lost my stars w/ the update
by Kaeosha on 2015/05/17 21:46
I love Starbucks and I love the app but ever since the update I have lost my stars I only have 1 star now because I went to Starbucks yesterday & I use to have 12 and I paid with my card and i'd like to have my stars back!
Free Cool Music Downloads
by jolongers on 2015/05/17 21:28
Thanks for the downloads! Nice app as well.
Love it
by Cheena03 on 2015/05/17 15:54
This app is so easy to use. It helps me keep track of how much is on my card and refill it. Plus if I ever lose my card it is virtually in the app so I can just scan my phone.
Y i cant reload?
by m2363ng on 2015/05/17 15:37
Try to reload keep saying wrong information n try on different card but still no luck.. Hmmm
No Apple pay? No thanks...
by dreux36 on 2015/05/17 12:49
Quite a hassle to pay with this app. Why not make it easy for us? Too bad.
Can't open any menus
by Cadence27 on 2015/05/17 05:28
Every time I click on a menu the window that tells me I have good status for the next year pops up. I can't get rid of any of the notifications because after I close the pop up everything is frozen. Help. 😕
Gold Membership
by Rangerman2008 on 2015/05/17 02:41
Is it necessary to inform me each time I open the app that I have qualified for a gold membership? I get it, I have a gold membership for another year! Fix this please!
Great app with one annoyance
by SgtLex on 2015/05/17 00:43
To order via the app you have to allow the Starbucks app to always use location services. Why not allow a setting so that location services are only used when the app itself is in use?
Convenience
by Ben Holtz on 2014/09/26 10:23
I truly enjoy the app, the convenience of not needing a card & having currency on my phone makes purchases a breeze for my busy schedule. The convenience I'm missing out on is my addiction to gold stars...whether I purchase 1 or more items I only receive 1 gold star, so I make the cashier do 2-3 orders at a time which is an inconvenience not only to me but the line behind me as well. I also have had a problem with 'bonus stars' being credited to my account, leading me to call Starbucks which is not only a headache hoping they will credit what's due but also being questioned on the legitimacy of my call (whatever the case) once this woman went over & over with me stating I already received a star for that day & I agreed but what about the other 2 purchases I made that day!? What about the gold star I was supposed to receive for my breakfast sandwich purchase? I normally just drink espresso but I bought a frappaccino cause I was told Id get 3 bonus stars, where are those? The lady thought I was crazy, & maybe I am...for gold stars & rewards, that's why I use the app, now give em to me. I have the valid receipts, numbers, & money missing from my account, I shouldn't have to plead to you. All in all, I enjoy the app, but it's friggin 2014, get it together, you're a multimillion dollar company, I'm certain you can create a more flawless app. :)
APP works great!
by Beetle205 on 2015/04/16 12:24
Like a few others, I have had not trouble at all with the SB's app. I use it on an iPhone with the most current release 8.3. Somewhat of a heavy user, several times a week and Gold status. No crashing, no lost information and cards sync correctly. The only issue I have experienced was not receiving bonus stars recently. I completed the Customer Service form for missing stars and within 24 hours this had been resolved-really cannot expect more than that, plus I received an extremely nice email from SB's for the inconvenience . One item I did read referenced debit cards not syncing, that is more than likely not SB's issue but rather the issuing bank. I have found with my bank the security around online transactions for debit cards is much tighter and admittedly a debit card is not intended for this sort of use compared to a credit card. It has to do with the holds for such transactions against good funds. I ran into this with a couple of other apps before calling the bank. Solution, use a credit card and the auto reload works as it should, cannot blame SB's or the Banks. Debit Cards are just not the correct tool for app reloads just like airline tickets and hotel reservations should not be made using a debit card.
From 5 Stars to 1/2 Star. PLEASE FIX
by Muddgog16 on 2012/09/23 12:48
Please pass on to developers or someone. I love my coffee and Starbucks and have come to rely on the iPhone app. I realize its due to Apple cutting ties to Google Maps? However doing so has all but killed the Starbucks app; I travel daily to new locations and use it to find a store that's open and then navigate there using my GPS App. With IOS 6 the functionality of the Starbucks app went from 5 stars to 1/2 star. Reasons: In map mode to find a store, when you tap on the store's dot all you get is whether its currently open and the address. No way to send address via txt or email anymore (formally a function of Send an Invite) and the store hours are not displayed so I don't know whether its opening in 2 minutes or two hours. If you display stores in list mode at least you get services available displayed as icons but still no store hours or ability to copy address other than pen and paper; major 5+ year step backwards! I used to be able to find an open store or one opening soon and send myself and Invite via email. From that email I could in three taps send the address to my GPS Nav Now app and that would launch my TomTom and get me there. Now all that is gone and all that's left is the ability to pay with my Starbucks Card via my iPhone. At least from within some apps there is the option to send location of a store directly to my GPS navigation app such as TomTom with a tap or two. PLEASE FIX otherwise this app is pretty lame.
Awful update !!
by ivyprofessor on 2015/03/31 01:34
I swore I wrote a review for this already ... But since I don't see it .. Here we go again . I have my phone set for auto updates . The app updated over the weekend and has since wiped out my Gold card including the credit card info . I can still see my Gold card in my Passport . So I used the passport to make a recent purchase but due to low balance I needed to add funds . Imagine my surprise when I have to log in and my info is gone! I had the actual card and added funds . I logged in and tried to add my card but the app says it's already activated . So I see NO CARD AT ALL and now I have to carry the actual card to add funds ? (I had lost the darn thing in my house and just recently found it .) I Sent an email to customer service that hasn't been responded to so I took to Twitter .. Nicely at 1st . Please don't tell a techie that a customer service suggestion should be to update your app and then your card info will reappear. I was also told by the same customer service rep my user name is now my email I signed up with for added security . REALLY? I said since when and wouldn't you notify of a change like that ? My user name is NOT my email nor has it ever been . I also changed my password as instructed and now I'm seriously annoyed since of course that BS doesn't work either !! WTH?? Where are the tech folks to fix this darn app ?! So now I need to use a card to load and pay on my IPhone 5? Fix this mess!!!
Why does app need to use GPS all of the time?
by mtgops on 2015/03/28 19:53
Please, Starbucks app developers, read this! I use the Starbucks app mostly for paying in store. The app is stable and has an attractive design. The biggest issue is how it utilizes the phone’s GPS. The only options for its GPS usage are “Always” or “Never”. The third option most apps provide is “While Using”. In my experience, having an app that is always getting GPS information is bad, not just kind of bad, but really bad, for draining your battery. Why does the Starbucks app need to be getting GPS information all the time? Why, when I close my background running apps, and have no background apps does the Starbucks app apparently continue to pull GPS information? Why, with no background apps running do I go into my location service privacy screen and tell the Starbucks app to “never” have access to GPS, only then does the GPS indicator go away? I have one simple suggestion, update the app to only use GPS when the app is in use. That will be better for everyone, especially those of us who can’t plug in during the day and always seem to be in transit. Oh, and for all of the iPhone 6 folks, please update the app to fully support that device. I plan on getting one in a few months and would like to think that issue would be addressed at the same time you address the GPS usage issue.
I love the App but not the Reward System
by Evelyn Aguilar-Cruz on 2014/09/24 17:21
I love the app however I do not care for the reward system, as I often buy several drinks almost daily, but receive only one reward point whether I buy 1 item or 4-5 as I usually buy. I often stop with my high school grandchildren as a special treat on the way to taking them to school. This is a very expensive treat. It is disturbing that I receive I reward no matter how many. I receive the same if I buy one for myself after I drop them off to school. Another problem I have discovered three times is that despite having approx $15 on my card, and purchasing one drink, I'm told that will be X.xx extra, when I know beyond a shadow of a doubt that I have not made a purchases to support having less on my card! I come home and check my receipts and I'm correct. It's so time consuming as I have an infant great grandson to care for as well. I save all receipts, and will not allow this unforgivable mistake to happen again. I love Starbucks it's the one treat I don't feel guilty about treating myself to, and also enjoy treating the high school grandkids to, but that reward system is just not right! The staff at Starbucks are always very kind and fast and courteous. I have been going to Starbucks for over 20 years now, and will continue to do so.
The "new" app Is a FAIL
by Riommar on 2014/04/19 16:01
Jan7114. I feel sorry for you. Just because a overwhelming number of reviewers don't agree with you doesn't make them trolls. It seems to me that when 9/10 people agree on something then perhaps that 10th person is the troll. I enjoy Starbucks but I'm not a sycophant as you appear to be. The people that are negatively reviewing this app have a legitimate gripe. There are many problems that could have been addressed easily within a few weeks of being released. A problem for me revolves around the shake to pay button. I have 2 cards. One for myself and a gold card I share with my wife. Most of my money is put on my gold card. The app ALWAYS defaults to my custom card when I shake to pay. I have to navigate the system to get to my gold card and it entirely defeats the purpose of shake to pay. Why can't I designate a primary card for that purpose. I think that the app has potential. I won't reiterate the numerous other valid (Jan7114) issues. I'd also like to see the return of date specific reloads. I used to have my card set up to add $ to my card on the 2nd of each month. This way I knew I had the funds available. With the way it's set up now you can have funds added automatically when you drop below a certain amount. There is no guarantee that I will have funds available every time my card drops below $5.
I'm addicted... Save yourself before its to late
by Nickydee94 on 2015/02/21 15:23
I once was just a casual Starbucks drinker. Once a month sometimes 3 times when I felt daring, but it all changed when the Starbucks app attacked. They tempted you right out the gate. I was naive thinking "oh look that's nice of them a free drink on your birthday, whoopie!" And I thought there are some good perks with this. All of a sudden like a whisper they said "try being gold for a day, enjoy another free drink" and that's when I went for another drink on the house then I fell into a routine of getting Starbucks 5 times a week then once a day. I thought to myself within a month I became gold... I need to stop and I was clean for 4 days and like an eagle flying in to grab its prey Starbucks sent me a letter... They sent me a shimmering gold Starbucks card with my name on it. That's when I relapsed and fell back into their trap.... Don't do it to yourself, constantly offering you free things and deals off the online merchandise and drinks in store, they're slowly putting a spell on you... I love you Starbucks app..... Starbucks app FOREVER! And on a side note this app is great and makes it really convenient and cool to get Starbucks!
Worst app upgrade
by Commo22 on 2014/04/08 13:01
This app is horrible. The most basic thing I need to do is check my account balance and that's confusing to find. Once I think I did find it, went to pay and was told I don't have enough balance even though the app said I did. So the cashier tried to reload my card and said she needed a credit card. I didn't have my wallet on me as I have both the Starbucks card and app. So then I had to reload from the app and it looks like I was charged for the transaction that she made but was never credited it. Can't look up food items like before so I have no idea what to try out especially with a new food menu. Navigating is horrible. Worst app upgrade ever. Things should be easy to find. Menu buttons work work for a reason. It's because you know where in the app your going if you click on something. Glance and go is what I need. I'm not hanging out looking at this app for minutes. Just need to get to my items as quickly as possible so I can get out and back to other things. I don't care about making this some kind of social network looking app. Just get let me pay for my coffee. That's it. Update: I decided to give this app another shot. I just reloaded my card and selected $10 dollars, but the app instead added $15. I'm done with this. I'm going to use up my balance and the. Go to McDonalds instead until they fix these issues.
I love my Starbucks app!!!
by blk31973 on 2014/09/23 14:57
I have been a very pleased Starbucks customer for years and have become even more so since discovering your app over a year ago. I will continue to be a happy and loyal customer as long as I am able to enjoy the delicious beverages and food choices you have to offer. I have always had a great experience at almost every Starbucks location no matter the state or city I am visiting. The staff is usually always the best to deal with and if for some small reason I am not happy, they always go out of their way to make my visit a great one and to keep me coming back for more. The convenience of the app is awesome and I use every last feature offered for an even greater experience. I cannot think of anything that I would change on the app because y'all have covered just about everything, from sending me special offers to auto reload so my card always has the necessary funds needed for my next purchase. Y'all are wonderful and again, I am a very pleased customer that will continue to come back again and again. Keep up the awesome work Starbucks!! Love, a very happy Starbucks addict ❤️
Hmm...
by jchunat44 on 2014/04/01 13:44
I've been a Starbucks member for a while, and I've seen the past three versions of the iOS app, and I personally think the last one before this was the best, you could create your own drinks and just show the barista so they knew what to make. I also loved the nutrition info, not because I'm too lazy to look at it at the store myself, but because I knew what I was drinking even with the modifications. I also don't drink coffee, just the tea or frappuchinos, so it was nice to see what did and didn't have coffee. This new update is terrible. It signed me out yesterday even though I updated it 2 weeks ago, and wouldn't let me sign in, saying my password was wrong. But as soon as I went to change it, it told me my password couldn't be changed to my original password? Alright... The screen is way too dark, too, so I have to go into my settings with iOS 6 and change the brightness from there just so they can scan my card. I just have a lot of issues with this new app, and I feel like the last one was the best. I do, however, like that you get the pick of the week song sent to your phone, so I can easily download it from iTunes. One suggestion, can we get a drink history? I know certain drinks I liked, but I forget what they're called, and with no menu on the app now, hmm...
Love it but miss a few things
by JGSTiggers on 2014/09/23 14:17
The app is great and easy to use. I will say I do miss a few things that the old app had like the drink menu and food menu along with calories. I don't know everything in a snap on the menu, and like someone said when there's a line and it's hard to make a good quick decision while people are waiting because you can't take your time. If the menus were on the app with details of each items. It would make it easy to know what you might want, before waiting in line. Also I agree with a few other people on the points system. It doesn't matter how much you spend or how many items you purchase you only get one star. If you buy one item I could see getting one star, but if you buy more than one which isn't cheap I think you should get more than one star it's only far. Starbucks isn't cheap and to spend all this money to only get one star needs to change. Just s suggestion! Other than that I love my Starbucks and my app that's never going to change, just wish the app still had a few things to it. And there is a way to have all that's wanted with it still being simple to use and clean looking.
Ugh!!! What were you thinking ?!?
by Urbanhippie12 on 2014/05/12 03:33
I have never been compelled to leave a negative review on an app before now, but I'm afraid this app truly warrants it. First, I noticed that I'm getting charged for every refill, even though I'm a "gold" member. I let it go, bc it just wasn't important enough to complain about. Then I had to use my laptop to load a new gift card that I received. What?? Shouldn't it be easy to load that from the app? It used to be. Then I couldn't find a place to redeem my codes from grocery purchases. Again, had to go to the laptop. Purchase a gift card for a family member? You guessed it-laptop! The send button in the app never lights up, even though all the fields are filled in. It's nice that it's so easy to reload your card through Paypal now, but honestly it was that hard to start with. Certainly not as hard as remembering to pull out my laptop at night, which I rarely do, in order to do my daily Starbucks business that I used to do on the fly in the perfectly functioning old app !! I just keep thinking to myself, "where's the rest of this app?" And I've actually gone to a different place for my coffee on several occasions, because the functionality of the app doesn't give me enough benefit to keep me from straying. Fix it, please!
Most ridiculous thing I've ever heard of
by Nessalynn77 on 2014/11/26 20:36
I recently moved and I guess it took a while for my change of address to register because I've been using the app and reloading from my bank and paypal Accounts for a couple of weeks without a problem. Today it stopped working. I quickly realized it might be the address so I changed it. It still didn't work but for each time I tried it registered a pending charge on my account. I called the bank and they said the problem was with starbucks. I called starbucks and they tell me that if my card declines once the app immediately shut down and won't work for 7 days. What on earth is the purpose of that???? You can't be on the edge of technology and have such a tedious, inconvenient, glaring glitch in your system. Wait 7 days is your answer? You should at least have an override so that if I call in and verify all of my info you can release my app. This is thoroughly disappointing... And the phone rep was even more disappointing as her response to my irritation was just to repeat the same answer over and over regardless of how irrelevant it was to what I had actually said. Smh... I wonder if Peet's has an app and a rewards system. I spend too much money at Starbucks to have to accept this as an answer.
Really poor UI, less features, reload not working
by MotoBonnie on 2014/03/22 19:05
I had high hopes for the big unveil of the new SBux app. Unfortunately, they have been dashed thus far. Here's why: - Reload is not working. Glitch? It used to be fairly straight-forward: you would choose to reload a card, it would ask you for your payment method and it made you confirm your password before going through. Now, you get through the reload steps (minus the password) BUT there is no button there is no button to confirm reload nor enter password. Instead, once you've made your reload elections it gives you the option of canceling it or choosing Auto-reload. I've asked five baristas now and they all say it appears to be a glitch. No one can decipher how to manually reload... meaning the I have to go through hoops to have them reload my card- withy payment- at the register and then order my coffee and scan my app. Tsk tsk Starbucks. -Instead, SBux is pushing the auto-reload (see above) nearly chose it several times (it's a prominent new feature) so be careful if you also like choosing *when* you add money to your card. - There is no menu any longer. Admittedly, I tend to get the same drink over and over... but my son enjoyed exploring the full menu on the app before ordering as did my husband. Gone are those days... better know what you want now.
myStarbucks Review
by Surfhunter on 2009/10/04 18:32
For a company such as Starbucks, this is only a "fair" start. In general the application is just ok, while it offers a fair amount of information. It does crash when attempting to enter information on occasion. This application also suffers from a varied lack of information which you may notice through some other reviews. It would be nice to know the differences between Starbucks locations as not all offer them same drinks or food, nor do they all charge the same amounts. I am very disappointed the application does not offer the ability to view remaining credit or account information. The application also lacks any nutritional information. I can say that I won't be downloading the Starbucks Card Mobile - I viewed it on a friends iPhone and it appears very limited and for me, just a waist of space (my friend ended up deleting both applications due to issues with both as well). All in all, I would wait before downloading this application (save your app space). They need to address a number of issues first. Also, the technical support is painfullly slow in responding and not very helpful! Hopefully improvements on the next update? For now, I will be deleting the application until I see more favorable reviews and fixed the dual application card issue.
Great for the newbie and the regular
by Bøøkwørm on 2009/10/21 22:35
First off I need to say I am biased because I work at Starbucks as a Barista. I just started though, and learning how many pumps of Vanilla go into a Caramel Macchiatto is really cool to see in an app. You can customize your drink to your liking, and just read it out at the store. If I had this a few years ago I know I would've gotten more utility and not felt so bewildered by the menu. The hours of operation are correct, the closest stores are also correct. But that's only where I live, so not sure if that will be the case in your area. You can even explore the type of coffee best for you by its characteristics. I don't know why some are having issues with this app, for all it's worth it works and does as advertised. If you have trouble with the definitions of some of the customizations to your drink, don't be afraid to ask your local barista! An upside down drink consists of the shots of espresso, which usually sit on top of the milk, be put in first instead and changes the complexity of the taste of a drink. Give it a try and you may like it.
Starbucks Should Do Better Than This!
by Coachcasa on 2014/08/01 13:34
I have been using the Starbucks app on my iPhone for at least a few years now and the current version has quite a few flaws that need fixing. It’s so flawed that I quit using it and added my Starbucks card to my Passbook app on my iPhone and use my Starbucks card from there. First of all, the app is hard to navigate. Granted there aren’t that many functions, but it doesn’t make sense. I still haven’t figured out how to add cards and transfer balances on the app, so I do it on the Starbucks website. This is highly annoying and I should be able to do this within the app! Also the messages in the app are annoying. I personally rarely look at them and because of this they pile up and next thing I know I have more than 50 messages. What’s annoying is how I have to delete them one at a time, which is very tedious and time consuming. You should be able to click on all of the messages you want to delete and hit a delta button once to get rid of them all. I also miss the nutritional information and ability to save my favorite drinks from the previous version of the app. Starbucks you can and should do a lot better than this!
My Starbucks Review
by Kaarreenn_ on 2014/09/13 05:33
Well first of all I am so proud and great full for the person that invented Starbucks because it is just an amazing place to sit down relax and enjoy a frappé,mocha,iced tea, and or either a coffee and then with your personal choice of any pastry to go along with your beverage is just wonderful. From my point of view I don't think that Starbucks is just a place to get a beverage and or either a pasty of our choice no, I also see Starbucks from my perspective as a perfect place to study and read and just free yourself from everything else flowing in your mind. Well anyways as you can tell I love Starbucks because I obviously typed a great review and by the way I just wanted to share with whom ever I may be reading this that my favorite beverage is the double chocolate chip mocha and my favorite pastry entrée is the double chocolate chip brownie and on my next visit to Starbucks I am hoping to try out the crescent because just today I have gotten three recommendations to try this pastry out and I bet it will match right us with my taste buds.
It's simple and convenient
by audiodav on 2015/02/19 13:56
This is a great app and super convenient. I can reload my card - a card I don't need to keep track of anymore - transfer balances to my gold card, and makes it very easy to pay. I can even reload the card that's in my wife's purse when I'm out of town. Shake to pay takes it one more step as far as ease is concerned. It's just a very smart app. I love it. Oh, and by the way, I find it amusing to read reviews that say..."I used to use this app every morning and loved it but now Apple pay won't work. Fix it. - 1 star." 1 star? Really? On an app you used every day? This isn't a comment box for customer support. I'm certain the app developers are working as hard as they can to keep up with the constantly changing iOS environment as well as keeping up with the potential bugs that happen when other apps and games are open on your phone. Tell me what you like and dislike about the app. I don't want to know that your app crashes because you downloaded some crazy game and now it conflicts.
Best Corporate App. Period.
by Westside Surfer on 2014/09/26 04:23
Starbucks pioneered pay-by-app with the first version of this app, when it immediately replaced my Gold Rewards card. Yep, I drink enough Starbucks that I actually use every aspect of this app and I have been pleased with the upgrades and improvements with each new version. The app provides a perfect blend of features to keep Starbucks on your mind and in your tummy without feeling like a corporate-laced grab for social media attention. It provides a truly seamless Starbucks experience. New, properly-executed integration with Apple Passbook is a great convenience and perfectly innocuous way to take advantage of location services without feeling like Big Brother is watching. Find a store works brilliantly when you need a caffeine fix on the road or in a new city, and extra iTunes and App Store freebies now transition smoothly to the redemption screens from messaging. Wonderful improvements all around! Overall, an aptly executed corporate app that is truly helpful and useful on a day-to-day basis. Keep the free wifi flowing!
Streamlined Design, Loss of Functionality
by Thister on 2014/06/23 21:31
Unlike others, I haven't had issues with my transactions with this new app. In fact, the new design has been simplified and streamlined in, what I think, is an intuitive layout meant to streamline and even further "game-ify" the process of reloading the card and earning rewards. In this area, the app has improved from its former form. Though, I do also agree that the full name should not be visible should others be able to see it from behind you. Where the app fails significantly is the loss if functionality with knowing, approximately, what's in your drink or food. I miss the ability to see the caloric, sugar, and carb intake of drinks and foods. Yes, I know the drinks and food aren't "healthy," but if I am treating myself and still trying to stay in shape, I want to know more about what I am consuming. It helped me make the decision between specific drinks and it helped me minimize my sugar intake with these drinks. This is the one feature that needs to be brought back, especially since the information on the official Starbucks website is limited and does NOT include how much sugar is in each pump of syrup. Fix this.
Crashing? Try this.
by SLWhitfield on 2012/05/07 13:55
I gave the app 1 star b/c version 2.2.1 was crashing on my iPhone 4S w/ iOS 5.1. I got mine working by downgrading the app. Let me say this first, you'll need a starbucks app file that is pre-2.2.1 version (it's a .ipa file on your pc or mac). Fortunately I had another old iPhone with the starbucks app that had not been updated. On my phone (not the old one, but the one i use), i deleted the starbucks app and i also deleted it from my computer - you can google this if you need help locating the file on your computer. After removing the app, i plugged up my old iPhone and right clicked it in iTunes and selected "Backup." After the backup, the starbucks app from my old phone (iPhone 4) was now in the apps folder on my computer (version 2.2). I then plugged up my 4S, went to the settings, and selected sync apps. I had not done this before with the 4S so my existing apps were removed, but that's fine - it only took about 5 minutes to redownload them. After the sync, I had the 2.2 version of the starbucks app running perfectly on my phone. :) if you don't have the older .ipa file, you might be able to find it online for download. Hope this helps. Looks like a lot of work but the whole process only took me about 5-10 minutes.
Not pleased at all!!!!!!
by Mandeliz on 2014/05/10 09:59
The old app was so helpful everyday at work one person heads to our local Starbucks with list of drinks in which we all loved being able to see the list of drinks and nutrition facts to see what we wanted hints we only send one co worker so we can't all see an in store menu and constant annoying reminders for tips makes you seem desperate we understand tipping we we tipped very well considering we our local Starbucks is 10 steps from the restaurant we work in!!! You've made a great helpful useful app into nothing but payment and tips (ANNOYING) this new app feature should have just been added on to the old one!!!!!... Very disappointed and we used to purchase Starbucks on a daily basis of 5-10 people a day (including tips from all who purchased)sometimes twice a day and now we no longer purchase from Starbucks we use a local little coffee shop who have easy list of the in app menu items who are now getting our business and tipping! First time I've ever had a bad review on Starbucks very disappointed hopefully by taking in all of these bad reviews will turn this back around in which you will regain all of our business but until then very sorry but we won't return! -former Starbucks lover.
I Like It!
by Lrnthegame on 2015/02/21 17:18
I like the ease of paying with the app. I like being able to load gifted Starbucks gift cards to the app. I like seeing my balance and star rewards at anytime. I like the free offers through iTunes. I like the store locator when I travel. I'm cautious about using my credit card online so I don't reload using the app. Occasionally when I have to reload I reload in the store, not that that's a guarantee either but I feel better about it, or I purchase a Starbucks gift card while grocery shopping. I've been using the app since 2013 but just discover the frequent discounts under "Account History". It's a great incentive to buy more and get multiple stars. I like the receipt feature on the app but I wish it showed the entire itemize purchase. I don't go to Starbucks daily, maybe once or twice a month. I have a few favorites on the menu so it's a great buy when I use my gift card to purchase favorite discounted items and get multiple stars to achieve Gold status. I like it!!!
What a waste. This is awful.
by ++++++++ on 2014/05/09 06:51
I don't see any reason to change an app that was already great. I can't see a list of my cards anymore- I have one on my key chain and my husband has one so it is very inconvenient now to try and see my balance on them. I extremely dislike to new set up for viewing rewards- there is no clear view that just shows me immediately what i have available or any special deals. It also keeps bringing up the stupid pop up screen that I've hit my lucky dozen: alright already! Just sum it up like you were already doing before! I also HATE that there seems to be no menu items! I used to be able to build a drink so without standing in line feeling awkward or rushed I could explore different drink options available. I can't express enough what a careless and terrible idea it was removing this. Plus - no more nutrition facts! I can't believe you would make all the changes you have to what was already a perfectly fine app. I think it would be easier to just carry around my card and stop using the app altogether. Makes me wonder if the person who created this app and the person who approved it ever even used the other one before making these decisions. I am so mad that I updated this app.
Fantastic
by PDXJavaJunkie on 2015/04/30 18:07
This is one of my favorite apps. My favorite features are the integration with Passbook which allows your payment card to appear on your lock screen whenever you arrive at Starbucks, the Starbucks card management and auto-reload option, and as of recently the ability to place your order for store pickup. That last feature really works amazingly well! I was running late for my train to work yesterday and wouldn't have had time to wait in line at the store to order my breakfast, but I was able to quickly place the order from the app. I went up to the serving area and the barista handed me my order within about two minutes. It is crazy convenient. My only request would be a favorites tab where I could store and quickly access my most common orders. Maybe that already exists and I just missed it. I did see they show you your recent orders which is pretty handy. This is an all-around great app that I recommend to any Starbucks customer.
Great App - Always room for improvement
by CC App Fan on 2012/10/27 22:32
I think Starbucks has a feature-packed app on their hands with this one. I absolutely love it and think it does a fantastic job of giving customers a ton of functionality that is very useful. The ability to digitally manage and load gift cards and loyalty cards (including the ability to transfer balances between them from within the app), the ability to save favorite drinks for yourself and for friends/co-workers (you know how complicated all of those personalizations can get), the free song downloads from iTunes from within the app, the rewards tracking and redemption from within the app (this feature added in response to popular request)… I really like it. Starbucks has listened and made steady updates to improve the app. That is worth recognizing. While the in-app redemption of rewards may be problematic, it is a new feature. I'm certain they will fix it. If you like Starbucks, give this app a try. I highly recommend it.
Can't add an existing card
by le'marie on 2014/03/21 16:34
I use to have a couple of registered cards on my Starbucks app that are still active today. When I tried to re-enter them on the updated app, it says that this card is already registered. Well, yeah.. Who wants to start a whole new card. I've tried to play with it and see if I could get my existing cards added on, no luck. I'm also a little disappointed that the menu is no longer available. Overall, the look is nice and sleek. It allows you to send gift cards, view stores, receive updates on new events, view your account history and pay with your phone (which some people cannot due to the app not accepting existing cards). As the customers at Starbucks vary from experienced coffee drinkers to first timers, this app seems to favor the experienced customers more than new ones just because there isn't really any information about the company or their product. The significant functions on the update really is just paying with your phone and viewing transactions. I love the new tipping addition, though. I never have cash on me so I find it very useful.
Not ready for prime time
by cole-w on 2015/03/31 17:33
Tried to associate 2 debit cards (personal and joint) as well as my Paypal account. App would not let me use any of the three - finally got a Credit Card to work . . . but customer service’s suggestion was to ‘wait a week’ as the system has ‘locked you out for security ’ — unacceptable. Customer service should be able to ‘remove’ the lock out on request — Americans want their coffee NOW - not 7 days from now. Also - customer service recommended going into a store and loading a physical card using one of the debit cards . . . then transferring the balance to the app. THEN the Debit card would work . . . what kind of ‘security protocol is that? Sorry - all this sounds like voodoo to me. Get it right Starbucks THEN launch it. UPDATE: Finally got it to accept a fourth card - but when I went to use it to pre-order I discovered they do NOT offer what I always get when I walk in the door (12 oz drip - not there). Furthermore my SO always wants two bags when she gets a Venti tea. No way to put in special requests. I am transferring my Star”bucks” back to a physical card and deleting the thing. Oh . . . did I mention that background location services drains your battery since it runs 24/7.
Less is more
by Mrmoegreene on 2015/02/18 12:21
I love the App and use it all over the USA as I travel for work and leisure visiting at least 50 different stores last year, my regular stop has the barcode reader and this provides for a seamless efficient transaction, not all the stores I visit can I say this is the case. I find that stores that do not have readers can enter the card number manually which is still more convenient then providing another form of payment, the auto load feature keeps my balance available above the amount I will usually spend. Keeping track of the "free" drinks, store locator map, free music downloads are also nice features I use regularly, this App sets the standard for other App's to rise to, which few if any do. My only advise would be to keep it simple... As I wait in line for people fumbling through their purse for cash or adding money to their Starbucks card I only hope that someday the other 80 % will adopt and embrace the technology: keeping it simple will help.
LOVE IT!
by New York gal on 2015/02/25 04:30
It's everything I could have wanted. Great convenience, quick info when I want it. I still enjoy using my personal "Starbucks Gold Card", but the App saved the day when I had forgotten my Gold Card & money, but had my phone w/App. For once, thankful for a line at Starbucks, I was able to "manage" /add $ to my Gold Card via my Starbucks App, via my own ($) -card connected to my Strbks App, so I could enjoy my selections and pay using my Starbucks App on my phone. So I have kept my Gold Card w/ my name on it, --I still get a kick out of it--and I continue to use each one whenever I desire. I love them both! I enjoy the HEALTHY BKFST CHOICES quite often, and the ice coffee continues to satisfy me. As The Blues Brothers might say...SATISFYed. I do recommend the Starbucks App. And I hope you also continue to use your personal Strbks Gold Card, too. I think the personalized cards are neat. The App is very cool. Love that I can EASILY SEE MY REWARDS & when they expire, and how many Stars B4 my next Reward.
Hmmm, what happened?!
by Stiegl on 2012/03/23 04:08
So when i had the old Starbucks app everything was snappy, it never crashed and it updated the remaining amount immediately including your current stars on file. Yes, it had less features then the new app that I downloaded several months ago, but it did the job without the many hassles i now encounter. Not only does the new app take forever to open up, it also will ask me 7 out 10 times to re-enter my password. If i wont enter it, i can't by my much needed coffee! Additionally, the star that u get when purchasing a coffee, doesnt show immediately like the old app i had. It also seems to be sluggish before your amount updates after your purchase. Oh, and while iam venting, whats up with getting only one star if you buy two or more drinks (in my case lattes)?! Ripp off if u ask me! If i were to ring up two drinks separately, i would receive two stars. Why cant it be set up so your computer system recognizes when more than one drink is being bought and give you the appropriate stars after purchase? Buy two drinks in one purchase should equal two stars! Needless to say, I am not pleased with this latest app that is out. Hopefully fixes are on its way soon.
Lousy Choice in Free stuff and lacks functionality
by tripple60 on 2014/09/15 08:12
I like being able to not carry my debit card and make purchases sure, I also like your feature map service used in your status map showing locations of Starbucks coffee shops open and closed times indicated by a map icon. I wrote a similar map service using ArcGIS Online with ESRI software for a public works utility map. That's all fine and dandy, but I'm not liking the application anymore since it went to a dashboard themed style. I think it's confusing, unattractive, boring, and has less features than from before. I hardly visit Starbucks anymore because it doesn't have anything to keep me entertained. I know that's probably sad I base my decisions off how fun or cool the app is but it's true. There are other choices available when getting coffee and you ruined it for me. My biggest complaint is the choice in "Free app or Songs of the week" all the apps are boring along with artist choice. If you follow Redmond pie they give you way more free apps per week that actually have value. Please improve the application or let me help you design the next app update. Then we will see how many five star ratings Starbucks receives. Thanks for your time. Matt
I'd give no stars if it was available
by SomethingCreativeHere on 2014/03/27 17:29
New app upgrade is a bunch of crap. First off it doesn't keep my login info and half the time my password doesn't work even when it is correct- I can always log I to the web so I know the password is right. Second you removed the easy to access nutritional information and the easy store locator and replaced with a bunch of foo foo crap that while pretty eye candy is not helpful to me at all. Also a little concerned about the shake to pay- as it doesn't work- and now instead of one click to pay it's three not to mention I did not want my gold card listed first so that ever hacker can now quickly see I have a balance. Also- tipping is set up dumb... Why restrict me to such dumb amounts and why leave my transaction open now for two hours for adding a tip- more and more security concerns-- oh and now it links up with all my other social media apps so now my previously intimate guilty pleasure addiction to Starbucks is now shared community wide guess it's time to go the direction I've been considering and buy the Jura to kick my 300$ a month Starbucks habit! Thanks for releasing a crappy app to help push this decision along. Oh the new app icon looks nice.
Innovative, practical, & attractive = dynamic
by Asileiramaicrag on 2015/02/23 14:52
The Starbucks app is not just an account tracker, it can be used to pay straight from your mobile device! Capabilities that I've found useful are the 'send a gift (card)', pay with your device, & transfer among various cards linked to my Gold Card account (for sharing w kids when they're away). Then, as if utility, ease of use, and a streamlined presentation aren't enough; they give Gold Card users free gifts on a regular basis, through the app! What's not to love?! Starbucks has done an excellent job of showing its loyal customers that they are appreciated and continues to raise the bar on pleasing store experience/ambiance, customer service, market innovation, and quality products. Thank you Starbucks; for inserting a community of peace through a warm cup of America's favorite traditional and seasonal beverages all throughout the nation. You reach a diverse and thusly, impactful demographic range that is nothing short of dynamic!
Catastrophic Failure
by oOhdanny on 2014/04/01 00:24
I'm really not being extreme. For a company of Starbucks experience and formidable resources... to take such a simple set of operations and making it so obscure and hard to use is alarming. Good design, horrible interaction. Starbucks, guess what information I don't need when I open your App; My Full First and Last name and my picture... Are you kidding? My balance would be handy, I'm sure for your sake it may be convenient for me to know I only have $0.72 on my card before I am at the front of the line paying. Tiny pay button in the upper left, what is this... Amateur Hour? This undoubtedly must be the primary function of your users. Account Settings, and then account history, wha what? How much time do you anticipate your customers mulling over their coffee buying history? How much do you REALLY want the doing that - it may occur to them just how much their spending on coffee, I could go on, and no I don't want the old App back, it really wasn't that good either. Fix it, make it as simple as possible... Avoid secret gestures and swipes... One screen should suffice for most functions... Paying, reloading, and rewards updates and a second for your other crap.
My Savior!
by IrishQT2 on 2015/03/01 22:30
I started going to Starbucks about two years ago I live in Illinois in a Town that has three Starbucks and I alternate between the three, I started going to Starbucks because in the winter time it gets really boring and nothing to do and so I would drink a lot of alcoholic drinks in my home and I started realizing that the drinking is not good for me and I better find something else to do! I'm also in a difficult marriage and my husband is controlling & verbally abusive, so when I go to Starbucks it makes me feel like I am somebody an the Baristas are really fun to talk to while you're ordering your drink! While I'm sitting in Starbucks I feel normal like purer I get the same feeling when I go to whole foods as well..don't like to be at my home very much so I'm going to Starbucks really helps! So then I discovered the gold card and the award stars which enables me to have free drinks and fun time and feel not so thank you Starbucks you're awesome
Electronic Payment Poorly Executed
by wlaughlin on 2012/10/21 22:53
My fist experience with Passbook was an epic fail and it was using this application. I downloaded the app, added my credit card, and set up my Passbook card. I rarely go to Starbucks but when my wife and I got to Target she always gets something and occasionally I will get something. Yesterday we went to Target and I got the alert that I could use my Starbucks Passbook so I said I will pay fir Starbucks I want to try this out. The lady told me the total and she goes it's saying you don't have a balance on the card. The fact that I have to load money onto a card is absolutely ridiculous!! The app has my credit card attached to it I should just be able to open passbook and it charges my card the amount of whatever I order. Know I know I share some of the blame for not doing any further research but the way I had to set up a card within the app led me to believe that I could just have the phone scanned and it would charge my account everytime. For the few times I go to Starbucks I don't want to have to have to preload money to a card, however when I do go I want to be able to have a fast easy experience.
Just Like Having My Wallet
by pmcelgunn on 2013/01/05 15:41
Fantastic App. I've never had an issue with it working for me in the past 8 months of having it on my iPhone 4S. I especially like how easy it is for me to transfer balances from other registered gift cards that I received for Christmas to my gold card...it even let me transfer the partial balance of $2.35 I had left on an old card in the app. The Passbook feature is pretty freaking sweet as well. as soon as i get near any starbucks, the notification pops up on my lock screen and all i need to do is swipe it to bring up my registered card, scan and in done! now if only Chase had something like this for my credit card i wouldn't need a wallet anymore! My one suggestion is that It would be nice if they had some sort of reminder or indicator to let you know about your free drink or food. Overall I am very satisfied. Bravo to Starbucks for a great and user friendly app
Glitz, Glam, No Substance
by MichaelG7355 on 2014/03/25 16:46
When it's not broke, don't fix it. When it comes to bills, and whistles this app has it but neither the bells ring nor the whistles blow. The app is uniform but it's not as nice as the old app the biggest thing that I don't like about the new app is that I can't reload my card unless it's empty which is completely stupid. Any card that a user may have previously registered with Starbucks appears in the app. Starbucks should not be deciding what I see in the app. In the old app I could add in any card that I had registered myself I don't need Starbucks to show me all the cards that I have registered. Whom ever at Starbucks is responsible for the design of this app did a good job but overall the app lacks any really useful features are involved in the way the app works. If Starbucks really wanted to improve the app they would have left the menu in and added things like the nutritional values of their foods, things that were in the old app that don't seem to be in the new one. Sometimes improvements are not improvements there just glitz, glam, but no substance, and that's the case with this app I hope Starbuck's fixes these problems soon.
Create account on web first
by Drdeeds21 on 2015/03/09 18:37
Well spent better part of my day fussing with this app, my account, dealing with the bank and Starbucks customer service. I can't believe how many great reviews this app received, my experience was not great. In trying to sign up for a Starbucks account on my iphone using the app, my credit card account was suspended and i received an empty account verification email from thr online tool. Im a bit tech savy, so this is not new to me kind of stuff. But there are issues with data quality between the app and website. Another example is the address list on the website to mail the gold card has name, city, state and zip filled out correctly, but address line 1 is "your address here" with no way to change it. But my main issue is that i can not load my account and can not update my profile information. Called my bank and they granted all 7 transactions and Starbucks immediately refunded them! Called Starbucks and Jim stated you did everything right, but your Starbucks account is suspended and there is nothing that can be done but wait and also there was no explanation as to why. Ugh!
My favorite app!
by Jerry Hope on 2015/02/25 23:59
I've used this app for years. I enjoy the ease of payment and tracking my balance. I like to monitor how close I am to earning another year of gold status and how close I am to my next free cup of Starbucks. The free cups always seems to taste a little better! Several friends and family members always give me a Starbucks gift card for my birthday. The starbuck app provides quick and simple way to transfer the funds to my gold card. One of my favorite features of the app is the store locator function. I travel often and my first task when in a new location is to find the closest store. This feature rocks! My only complaint is, recently, my app on my iPad loses the Starbuck logo and reverts to a generic iPad logo. Although the functions remain the same, the lack of the Starbuck logo makes quick identifying of the app a little harder. If you like Starbucks, the app is a must; you'll LOVE it!!
Amaze balls
by Peterpanfangirl on 2015/02/25 04:09
I first got this app because everyone was getting it. I had no idea what a Starbucks was but when I tasted that vanilla hazelnut frappe I got this tingly sensation running through my fingertips. I felt alive. Like I was actually looking forward to Monday mornings! I got a Starbucks card and I thought life was complete then and there. But then I joined their rewards program and I kept on getting free things. Really cool hipster songs to listen to while I am enjoying my frappe and also so many freebies. Also I have new goals in life! I even started my own bucket list. It got me so motivated to do stuff. When I go to Starbucks they used to ask for my name but then I became so frequent and my order was memorised they didn't need to write my name. One of the baristas was really nice and he had given me a special cup with my name on it. Needless to say that's when a relationship bloomed! He doesn't know it yet! But still I'm hoping
Technical glitches fixed but not clear on how many free drinks
by cjthe1writer on 2012/10/20 17:11
I, too, had issues w/ my data being zapped last week. Called Starbucks and they admitted they were working on fixing the issues, and that everything would be restored. A couple days later, everything was fixed. BUT, I have to say that it's not that clear what free drink rewards I've earned or used. A barista showed me that you have to visit "My Rewards," then click on "Details" and scroll down to the cup icon that says "Earned Free Drink (or Food)," THEN go back "My Card" and click on "Touch to Pay" -- and your reward should be automatically applied. The problem is, it's impossible to tell whether your "Earned Free Drink" coupon has been used already. It seems the only way is to try it. Kind of strange. You'd think there'd be a simpler, friendlier way -- such as showing you in RED or something that you have 1, 2, 3, etc., free coupons waiting. Then once you've used it, it says "Used" (or something like that). Come on Starbucks… don't let me down!
So So, still needs some work
by Christian Hebrew Teacher on 2014/06/06 03:09
I was hoping the new app was going to be easier to use than the previous app. it really isn't. It's different but not easier. I'm not fond of my name broadcast on the main screen. Also, several times the tipping feature doesn't come up right away after making a purchase. If I am counting on using the app to tip because I often don't carry cash, unfortunately they don't get tipped. This happened today. I kept checking the app to see if the transaction would show up so I could leave a tip. I was at the store for an hour after my purchase and the transaction still had not shown up. By the time the transaction finally showed up on my phone it was too late to leave a tip. This new version isn't necessarily an improvement. Also i'm not fond of my name address and phone number stored on the app. you should have to enter your account id and password to get at your personal data. Rewards and transactions are one thing but personal info should not be so vulnerable.
App doesn't show calories for syrup pumps
by TheMusicMatters on 2013/12/29 16:47
This app has had a bug ever since it was released and they won't fix it. When you customize your drink it does not show the calories in the syrups. It could be a useful tool for people watching their calorie intake... IF they ever fixed it. I've reported it several times and they don't seem to care. If you think a grande flavored Americano really has 15 calories, then you're living in a dream world. It's more like 95. UPDATE: another app release has gone out and they STILL have not fixed the bug. The syrup calories in custom drinks do not register, making it useless as a tool to track your calories. I'm downgrading to one star since this has been broken for years, ever since the launch and they lack of customer response. I did exchange emails with some customer service people but they seemed clueless or confused. I don't think they took my report seriously. UPDATE: this app has been broken for years. I've contacted them several times through various channels and they don't seem to care. Apparently since tracking calories doesn't affect their bottom line they don't care about fixing it.
Simple and Convenient!
by Nicole3279 on 2015/02/21 03:19
I work directly across from a Starbucks and a Teavana so to say I frequent them a lot is an understatement. I can use the card at both places so I earn stars a little faster. It's nice just using my phone and not dealing with my wallet. I also like the simplicity of the app. I can pull up my payment screen with one button. I also benefit from the ordering feature on the app. I would like to be able to earn multiple stars if I spend a certain amount or guidelines that qualify big purchases for an extra star. If I grab coffee for all the girls at work I could (if I wanted to give the barista a hard time) individually buy my drinks to get 5 stars so I wish there was a benefit to buying in "bulk". I'd like there to be a place to redeem my stars off of purchased starbucks coffee from the store. The only option to redeem them now is to go online. It would be more convenient if the app would allow me to redeem the star.
Minimal Issues Since Phone Upgrade
by Jesslbw on 2015/04/15 21:56
I was previously an iPhone 4s user when a friend first suggested I download the app. We go to Starbucks often on campus and the line is usually 20 people long. If I can pay quicker and earn rewards for it, why not? However, I ran into a lot of issues that I assumed were an app issue but I'm not sure now if the phone was the issue. The app was constantly crashing and signing me out of my account. I'd be standing in line for a drink trying to sign back in and it would give me a waiting sign for quite some time before giving me an error. I'd eventually end up just paying with my credit card. (I understand this is a first world problem so I hate to complain). I updated to an iPhone 6 in March and have had absolutely no issues since. I read a review about having the option to add money less than $25. I never understood why that was an issue because I purchase so much coffee here. It seems like not a big deal, however, she/he makes a great point. Especially for those who just stop in whenever for a drink and are not regulars. My biggest complaint is with it draining my battery. How could such a large company, fall in this area? Why are my options only never and always? Why does Starbucks need to track my location all day and everyday when I only spend 10 minutes there in the morning? I find this to be super wasteful of my battery and almost consider getting rid of the app because of it.
Rating Trends
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All Versions
4.0
143,104 total
 5
77,313
 4
19,663
 3
14,074
 2
10,606
 1
21,448
Current Version (3.2.5)
5.0
9,895 total
 5
8,632
 4
961
 3
126
 2
44
 1
132
Version History
More...
Keyword Volume Hits KEI Rank
smart watch
0.75
39
card
0.04
23
store
0.79
22
passbook
0.01
8
2
order food
0.01
8
1
order
0.09
8
tipping
0.00
6
2
starbucks
127 K
1