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The starbucks® app for iPhone® is the quickest, easiest way to pay for your coffee—no wallet necessary. The app is completely redesigned with an improved interface, a more personal dashboard experience, digital tipping and other great features, including easy access to our loyalty program, My starbucks Rewards®. And you’ll get a free drink at participating stores (some restrictions apply) when you join My starbucks Rewards® and sign up for email rewards. App features when you’re a member of My starbucks Rewards®: • Pay: Use your iPhone®/iPod® Touch to pay at 7,000 U.S. company-operated starbucks® stores and 2,500 Target and Safeway starbucks® locations. Check your starbucks card balance, reload your card, view your transaction history and transfer balances between Cards. • tipping: Leave a digital tip on purchases made with your starbucks card at U.S. company-operated starbucks® stores. • Passbook: Add your starbucks card to Passbook. • Rewards: Track your Stars and redeem your rewards in the My starbucks Rewards® program. • Gift: Send starbucks card eGifts to friends via email. App features when you’re not a member of My starbucks Rewards®: • Inbox: Receive starbucks notifications, special offers and the Pick of the Week. • store Locator: Find the stores nearest you, directions, hours and amenities. For more information, please visit The starbucks application uses location services (user-enabled) to support store location and order features, as well as to utilize iBeacon technology for guided experiences in our starbucks Roastery.* *Continued use of GPS running in the background can dramatically decrease battery life.
Love my Starbucks
by wicked402 on 2015/09/02 22:08
I love this app it works very well some times it does not up date as fast as I would like but all in all it is Awesome everything I need is right in my hand on my iPhone thank you for making your app better this time you got it right.
Great folks
by Spaz1954 on 2015/09/02 22:06
Perrysburg ohio store at Levis Commons. Great place great staff
Holy Grail
by Anyonex on 2015/09/02 21:55
This app is gucci
by Hdhndhahbshsbe on 2015/09/02 21:42
Decent app - Apple Pay support needs improvement.
by A Fazel on 2015/09/02 21:22
Decent app. Apple Pay support needs better integration and I can't believe they still haven't updated to the iPhone 6/6+ resolutions.
Less messages
by Dr. Joy T on 2015/09/02 20:50
The app is great! Starbucks was smart making the levels and drawing you in (even though the pay-off is minimal!). It's user-friendly and I have not run into any downfalls. I wish I didn't get all the messages about apps and free songs.
by Capt. Kanawati on 2015/09/02 20:11
Most useful all ever!
Love it
by Reza Bfar on 2015/09/02 20:05
Love it
by Olipop13 on 2015/09/02 19:40
Very convent when you forget your card at home and want to grab something quick. Love this app!
by Kkzt on 2015/09/02 19:07
Love it
by Paulajackb on 2015/09/02 19:06
Thank you for finally fixing it
Great App!
by Sausha on 2015/09/02 19:02
I love my Starbucks app. I love the design and ease of use! Hearts x infinity.
Love it.
by Sueeeeeew on 2015/09/02 18:46
Always use it.
Solid app
by Shinigami004 on 2015/09/02 18:38
Solid app to use!
Very Useful
by Critical Critisizing Crutic on 2015/09/02 18:35
I'm so glad I got this app. I use it every time I go to Starbucks, and I love all the great offers I get. I also enjoy how user friendly it is.
Love the perks!
by MyraSue on 2015/09/02 18:32
Excellent card program with incentivized perks!!
by LooneyCLOW on 2015/09/02 18:28
Absolutely love this app, makes life easier especially for me. I'm always on the go, this makes stoping by a lot faster. I love the tipping aspect of it too
by BCF46 on 2015/09/02 18:24
Best thing since pockets on a shirt
Love it!
by Ju~ju on 2015/09/02 18:17
This app makes my trips to Starbucks super easy and convenient!
Mobile Order and Pay
by Sbsimp on 2015/09/02 18:10
I absolutely love the new Mobile Order and Pay feature. It is the best thing on a busy morning to walk past the line to pick up my order and breeze past it again on the way out; all before the customer placing their order has paid. I just smile at everyone who frowns as if I were taking cuts in line for the slide on the playground. Now if only I could use my rewards to pay with the app. Hmm, someone should get on that.
Close, but not quite there
by Paul M. in CA on 2015/09/02 18:06
This app is great if you only want to order one item, and if you are going to the store closest to you at the time you order. Such is not always the case. It is so easy to open the app, click on one of your 3 displayed previous orders, and click on the store near you. But, if like me, you frequently order a drink for yourself and another for someone else, you are out of luck. Especially if the order is a complicated/specialty order (aren't they all?). After choosing your first item, you no longer have the option of choosing from your frequent/previous orders. You have to start that second drink from scratch. There goes the convenience. Would it be so hard to add a line on the menu screen with my recent orders to pick from?? And I'm going to add what everyone else has already said - Why do I get a list of my favorite drinks, but not my favorite locations? C'mon Starbucks, you can fix this stuff and make this a truly useful app!
4stars 5 is possible
by Shanxxvann on 2015/09/02 18:06
Easy. Convenient. Just wish there were more offers or coupons available.
I'm loving all of my free drinks!
by yrtx on 2015/09/02 18:05
Being able to check the status of your rewards points and your next free drink is so convenient!
La La Love it!
by Akemi death bomb on 2015/09/02 17:58
This app is easy to use and super convenient! I love it!
This app
by Johnathan Pankerton on 2015/09/02 17:54
I like it
App is amazing
by Nala❤️ on 2015/09/02 17:34
This app just makes it more convenient to order while I'm on my lunch! Love love Starbucks!
Easy to use.
by DisappointedChristmas on 2015/09/02 17:21
This app is easy to use. My only complaint is that sometimes you have to enter a code to get stars. It should be automatic.
by WackFly on 2015/09/02 16:44
I find the SBUX app a piece of cake to use, reliable and trustworthy, one I've used without issue on 3 different phones.
Beat app
by Dahliaaaaaaaaaaaaaaa on 2015/09/02 16:21
This app is a great invention because when I happen to fogey my wallet or don't have any money the app has my back. Thank you Starbucks. Also it tastes amazing xoxo
Love it!
by EpicEdit on 2015/09/02 16:21
Amazingly easy to use and pay with. One less card I gave to carry which is a plus. I love the weekly free content (songs, apps). The app has always worked well for me. No glitches. Love it!
Awesome app
by Aphenox on 2015/09/02 16:17
by Jsa717 on 2015/09/02 16:16
Great app that's easy to use.
Useful addition
by SueEDH on 2015/09/02 16:07
I've enjoyed the free apps offered by this site. Not all of them are of interest to me, but they cover such a wide spectrum that I'm sure everyone will find one for them.
by RLD-detroit on 2015/09/02 16:06
Nice app, use it all the time😀
Love the App!!
by Kchula71 on 2015/09/02 15:52
Love the coffee!! Love the app!! 👍
Does what I need but....
by 425mom on 2015/09/02 15:37
So mobile ordering has changed the way I Starbucks. There really is nothing better then walking into Starbucks and bypassing the line while your favorite barista yells to you that your drink is ready. Super Starbucks status. That being said-I'm one of the lucky Seattleites that can be in one Starbucks and see another one across the street. This can be tricky when I have my favorite store that I want to visit but my mobile ordering wants to take me to the closest one which might just be the difference of a few feet. Hey SBUX! Would love the option on mobile ordering to be able to select which store I would like to use. Easy as that right! Otherwise this app does what I want and I want coffee!
by Rhg2324 on 2015/09/02 15:36
I order my coffee when I drop my girls off at school. It is ready when I pull up. I just grab it and go. Quick and convenient!
Love it
by MrsVJ on 2015/09/02 15:35
This app is awesome!!!
Love this app!!
by Kinniesmom on 2015/09/02 15:32
This app is improved and makes getting my daily Pikes easy. Plus I get a free drink or pastry every 12 purchases... Who can beat free awesomeness??,
Great app
by christo717 on 2015/09/02 15:17
This app makes the daunting Starbucks experience a breeze. There is no better feeling than paying for a coffee order in less time than it took to place. If you go to Starbucks with any regularity, then this is a must have app. It is simple to manage and it even informs you of any specials or offers at Starbucks. Well done!
Easy to pay
by Savaea on 2015/09/02 15:15
The app freezes up on me occasionally and I own a 6plus... Other than that, it's an easy to use and easy to pay app.
Works great
by "3VOM" on 2015/09/02 15:11
Works great
So rewarding!
by ntothechole on 2015/09/02 15:05
Free drinks, free apps, beta ordering, this app is so rewarding.
by Peanut n Hazel on 2015/09/02 14:52
What's not to love? Just wish I could get a free espresso shot for every 12 I bought ☺️
by Phuc_nguyen89 on 2015/09/02 14:47
Great app i like it
by J86G on 2015/09/02 14:45
The app on the IPhone 6Plus is awesome! It's all there and extremely convenient.
by Kmac194053 on 2015/09/02 14:44
Love being able to pay with my phone, getting stars for rewards, and getting free drinks! Love love love this app!!
Great app!
by jadie0918 on 2015/09/02 14:41
Good app, love it so I don't have to card around my purse 24/7!
by pays2know on 2015/09/02 14:35
This is by far my favorite app. Easy, user-friendly, keeps track of all your stars and quick to use. I love love love it!
by IbeGammy2 on 2015/09/02 14:34
I like it for loading my gift cards.
Easy peazy!
by Chels 02 on 2015/09/02 14:33
I love love love the Starbucks app! I've had it for a few years now, and have never had any issues with it. I love the convenience of not having to carry cash/debit. Reloading the app is simple and easy! ❤️❤️
Wouldn't let me pay for my order
by dfeivelson on 2015/09/02 14:30
by B fishin on 2015/09/02 14:29
Love the app
by Coffee craver on 2015/09/02 14:28
Ok so my sanity relies on having starbucks daily--I have 5 kids and am pregnant with#6 and have extra kids I watch so where do I go immediately after dropping several kids off to school? Starbucks!! :) it's my happy place. One time I forgot my purse at home and was upset until o realized I had my phone and had the app so was still able to use My card that way and get my morning coffee .
Delicious and Entertaining!
by TABinLA on 2015/09/02 14:28
I enjoy the Starbucks app not only for the discounts on my favorites but also because of the Free App or Song every week. It's all about the perks!
Very convenient
by Juicybooboon on 2015/09/02 14:07
Love this app!
Easy use
by Erika BM C on 2015/09/02 14:07
App is easy to use and understand
Starbucks Review
by Txjorenzor on 2015/09/02 13:57
Great company, great service and of course, outstanding coffee!
Love the app!!
by rose81886 on 2015/09/02 13:56
I really love my Starbucks app! It may be one of my favorites! Since I am a gold member it's so easy to use and never lets me down! But I wish the new beta ordering would have a place for additional order info like if like me you like your Caramel Macchiato stirred/upside down and not layered but there is no where to put that so I get a simpler drink like iced coffee instead!! Please add or update and it'll be even more perfect!! :)
by Aaliyah_mensah on 2015/09/02 13:55
by Ash Bash on 2015/09/02 13:53
I love this app I don't always have to have my credit card to pay it can charge my card just from the app and you get stars and get free food or drinks
by xOBabyGirlOx on 2015/09/02 13:50
I love this app it's convenient and quick I alway forget my wallet at home so reloading in the car is easy!!! I travel a lot and finding a location closest to me makes my life so much easier!!! I use this app 3-6 times a week easy!!
Love this app!
by Waterpologirl7979 on 2015/09/02 13:36
I can finally get my coffee even faster with this app! I love it and try and always use it ;)
Getting it done
by KD7JB on 2015/09/02 13:19
Good app, works well.
Starbucks app works for me
by TootallEd on 2015/09/02 13:16
The Starbucks is convenient and does everything I need to do.
Love this app!
by Pass54 on 2015/09/02 13:11
Keep giving me stars...
Could it get any better!
by Thebaye on 2015/09/02 12:52
I enjoy using this app. It makes my Starbucks experience that more enjoyable. I love the new order and pick up feature. Helps beat the lines in the AM.
by Jubee143 on 2015/09/02 12:50
Love it keeps me on track and reminds me of my daily fix "frapp" 😊
It's all good!
by Bossy1021 on 2015/09/02 12:40
Easy to use and always available!
Love it!!
by clmcghee on 2015/09/02 12:37
So easy to use, makes loving and enjoying your coffee super fun!
by Dasmatt on 2015/09/02 12:37
App does everything as needed, great
No complaints
by Izzie2001 on 2015/09/02 12:33
Pops The App does everything I need , especially ordering ahead. I use that feature every day.
Handy and convenient
by MrsConval on 2015/09/02 12:32
Very easy to use
by Luv82692 on 2015/09/02 12:30
Starbucks app
by Germworm on 2015/09/02 12:26
Works great! Very efficient.
Very intuitive
by Theemann77479 on 2015/09/02 12:22
Love the order ahead of time addition and the rewards program.
Star Rewards
by Chitownscott on 2015/09/02 12:08
Would be great to be able to enter star rewards from whole bean grocery store purchases in the app.
Love the freebies!!!!
by DulceMsBaddy on 2015/09/02 11:33
Starbucks app is great because you realize how much coffee you drink. If you purchase quite a bit, they reward you with free drinks. Which is THE BOMB!
Love my Starbucks!
by Classy Ness on 2015/09/02 11:28
Great app!! It's so easy to reload your card with this app. I can't tell you how many times I have done it while in line. It takes 2 seconds.
Best App on my phone
by lina brook on 2015/09/02 11:19
I link my Ibotta and Starbucks apps together. They are the perfect team.
by Hahahaha2478 on 2015/09/02 10:46
I love how this app is so easy to work and so convenient to have its so easy to pay!
Always awesome
by BraveB77 on 2015/09/02 10:43
I love my Starbucks app. It never fails me.
by Love this💝 on 2015/09/02 10:33
It's an awesome app and easy to use I like earning stars and getting coupons and seeing how much I have left on my Starbucks cards
by Starbs-oholic on 2015/09/02 10:24
This app is so easy to use and gets me in and out of the store quickly! I love that I'm able to earn rewards with every single purchase I make. The only downside is that it doesn't matter if you spend $5 or $25, you only earn one star reward per purchase. Sometimes, it pays to split your order up ;o)
by Halyna1 on 2015/09/02 09:39
An app that gives me what I am ready to purchase with a good discount that also includes free drinks, music & app games. The app is easily maneuvered and bug free. Giving tips for the hard working employees is so easy. No digging for bills or change while waiting for my coffee. Thanks!
Starbucks is bae
by xSuperAnn on 2015/09/02 08:56
☕️☕️☕️ Love this app! It has everything I need-- menu, locations, electronic payment and reload... Only complaint is I wish Starbucks would let me reload my account smaller amounts than $10 or $5/cash (first world poor college student probs).
by Mrs dickens on 2015/09/02 08:52
Starbucks is amazing! And so is this app. Makes life easier especially wham it comes to my second love..... Starbucks!!!!
My favorite place for coffee.
by Barbara_Nelson on 2015/09/02 08:04
I love Starbucks. I know that I will always get something good to quench my thirst or to give me that boost of energy. Wouldn't have any other.
I am a Starbuckian
by Holynerd on 2015/09/02 07:53
And I love this app. It is intuitive and not 'busy' or filled with unnecessary junk.
by Roswellite2002 on 2015/09/02 06:34
It allows me to eliminate a card from my wallet, gives a free app or song every week.
by deez Nutz 510 on 2015/09/02 05:54
A app totally worth getting
Mobile ordering needs work
by Berdawg1 on 2015/09/02 05:52
Finding stores ordering stuff please tell us what is in the original drinks too so if I add two shots of espresso I know How many that makes total.
Love the app !
by Saraaawrrr on 2015/09/02 05:30
Best app for Starbucks
Great app
by John_nyboy on 2015/09/02 05:26
Easy to use and I love the discounts and promotions it offers.
by Nani3679 on 2015/09/02 05:24
Awsome..!! Makes me comfortable in the evenings..!! Without you there is no mee..!! Love u starbucks 😘😘
It does what it's supposed to
by Maysmuca111 on 2015/09/02 05:05
Nothing special. The app just allows you to check your information. Works great.
by Starangd on 2015/09/02 05:02
Love it !
by Scan-a-holic on 2015/09/02 05:00
Such a great app.
by celenia2 on 2015/09/02 04:55
This is amazing
by Ben Holtz on 2014/09/26 10:23
I truly enjoy the app, the convenience of not needing a card & having currency on my phone makes purchases a breeze for my busy schedule. The convenience I'm missing out on is my addiction to gold stars...whether I purchase 1 or more items I only receive 1 gold star, so I make the cashier do 2-3 orders at a time which is an inconvenience not only to me but the line behind me as well. I also have had a problem with 'bonus stars' being credited to my account, leading me to call Starbucks which is not only a headache hoping they will credit what's due but also being questioned on the legitimacy of my call (whatever the case) once this woman went over & over with me stating I already received a star for that day & I agreed but what about the other 2 purchases I made that day!? What about the gold star I was supposed to receive for my breakfast sandwich purchase? I normally just drink espresso but I bought a frappaccino cause I was told Id get 3 bonus stars, where are those? The lady thought I was crazy, & maybe I am...for gold stars & rewards, that's why I use the app, now give em to me. I have the valid receipts, numbers, & money missing from my account, I shouldn't have to plead to you. All in all, I enjoy the app, but it's friggin 2014, get it together, you're a multimillion dollar company, I'm certain you can create a more flawless app. :)
From 5 Stars to 1/2 Star. PLEASE FIX
by Muddgog16 on 2012/09/23 12:48
Please pass on to developers or someone. I love my coffee and Starbucks and have come to rely on the iPhone app. I realize its due to Apple cutting ties to Google Maps? However doing so has all but killed the Starbucks app; I travel daily to new locations and use it to find a store that's open and then navigate there using my GPS App. With IOS 6 the functionality of the Starbucks app went from 5 stars to 1/2 star. Reasons: In map mode to find a store, when you tap on the store's dot all you get is whether its currently open and the address. No way to send address via txt or email anymore (formally a function of Send an Invite) and the store hours are not displayed so I don't know whether its opening in 2 minutes or two hours. If you display stores in list mode at least you get services available displayed as icons but still no store hours or ability to copy address other than pen and paper; major 5+ year step backwards! I used to be able to find an open store or one opening soon and send myself and Invite via email. From that email I could in three taps send the address to my GPS Nav Now app and that would launch my TomTom and get me there. Now all that is gone and all that's left is the ability to pay with my Starbucks Card via my iPhone. At least from within some apps there is the option to send location of a store directly to my GPS navigation app such as TomTom with a tap or two. PLEASE FIX otherwise this app is pretty lame.
APP works great!
by Beetle205 on 2015/04/16 12:24
Like a few others, I have had not trouble at all with the SB's app. I use it on an iPhone with the most current release 8.3. Somewhat of a heavy user, several times a week and Gold status. No crashing, no lost information and cards sync correctly. The only issue I have experienced was not receiving bonus stars recently. I completed the Customer Service form for missing stars and within 24 hours this had been resolved-really cannot expect more than that, plus I received an extremely nice email from SB's for the inconvenience . One item I did read referenced debit cards not syncing, that is more than likely not SB's issue but rather the issuing bank. I have found with my bank the security around online transactions for debit cards is much tighter and admittedly a debit card is not intended for this sort of use compared to a credit card. It has to do with the holds for such transactions against good funds. I ran into this with a couple of other apps before calling the bank. Solution, use a credit card and the auto reload works as it should, cannot blame SB's or the Banks. Debit Cards are just not the correct tool for app reloads just like airline tickets and hotel reservations should not be made using a debit card.
by ShannaT92 on 2015/08/11 02:41
Ok peps it's story time. I woke up early to get a start on the day, work out be healthy all that junk. So I'm at the gym and I have 1 hours until work so I decided to go out and get breakfast. I like to grab my card before hand so I reach into my bag and.. Wallet?! Wallet?! Where art thou wallet? How about on your kitchen table? Now it's morning and rush hour and I work 35 minutes away from where I live. Going home was not an option. That's ok I'll eat some of my lunch... Wait, lunch box? LUNCH BOX? Where are you?! Oh in the fridge back home THATS JUST DANDY. So I'm internally and externally crying right now and I'm flipping though my phone wishing I could pay by scanning. And then I see my Starbucks app. MY GLORIOUS STARBUCKS APP. It had money on it! And as long as I remembered my password I could reload it! So I stopped by Starbucks, got some java, a breakfast sandwich and a cookie for a snack. Then lunch rolled around, co workers invited me to the cafe, but I waved me phone and was like "Nah I'm treating myself" acting like I have my young adult life together when I actually don't. I got a nice lunch bento box and and iced coffee and felt pretty darn good. But this could have not been the case if it wasn't for this app. Thank you Starbucks for having my back when I clearly don't have my own.
Practically perfect in every way
by Abbygale414 on 2015/06/23 16:33
This app really is about perfect! You can reload and check the balance on your cards, set a main card and even scan and pay from that card. There's a message center that pops up not only the app/song of the week every Tuesday like clockwork but also notices about special rewards available. You can now even order and pay ahead and choose a location to pickup your fav beverage without having to worry about the dreaded line! You can find any store any where and get directions to it, and I have used it at home as well as unfamiliar cities and it works like a charm! It keeps track of your stars and let's you know where you are in relation to your Gold status as well as just your next bonus reward. My only quibble is not with the app so much as with the system. If you get stars for buying coffees then the system should be able to recognize the difference between an order with one coffee and an order with four coffees and reward you accordingly. But that's the only trouble in paradise, otherwise I highly recommend this app for those of you who need Starbucks to get through the week. For those who visit now and again, it might be more than you need...
Awful update !!
by ivyprofessor on 2015/03/31 01:34
I swore I wrote a review for this already ... But since I don't see it .. Here we go again . I have my phone set for auto updates . The app updated over the weekend and has since wiped out my Gold card including the credit card info . I can still see my Gold card in my Passport . So I used the passport to make a recent purchase but due to low balance I needed to add funds . Imagine my surprise when I have to log in and my info is gone! I had the actual card and added funds . I logged in and tried to add my card but the app says it's already activated . So I see NO CARD AT ALL and now I have to carry the actual card to add funds ? (I had lost the darn thing in my house and just recently found it .) I Sent an email to customer service that hasn't been responded to so I took to Twitter .. Nicely at 1st . Please don't tell a techie that a customer service suggestion should be to update your app and then your card info will reappear. I was also told by the same customer service rep my user name is now my email I signed up with for added security . REALLY? I said since when and wouldn't you notify of a change like that ? My user name is NOT my email nor has it ever been . I also changed my password as instructed and now I'm seriously annoyed since of course that BS doesn't work either !! WTH?? Where are the tech folks to fix this darn app ?! So now I need to use a card to load and pay on my IPhone 5? Fix this mess!!!
Why does app need to use GPS all of the time?
by mtgops on 2015/03/28 19:53
Please, Starbucks app developers, read this! I use the Starbucks app mostly for paying in store. The app is stable and has an attractive design. The biggest issue is how it utilizes the phone’s GPS. The only options for its GPS usage are “Always” or “Never”. The third option most apps provide is “While Using”. In my experience, having an app that is always getting GPS information is bad, not just kind of bad, but really bad, for draining your battery. Why does the Starbucks app need to be getting GPS information all the time? Why, when I close my background running apps, and have no background apps does the Starbucks app apparently continue to pull GPS information? Why, with no background apps running do I go into my location service privacy screen and tell the Starbucks app to “never” have access to GPS, only then does the GPS indicator go away? I have one simple suggestion, update the app to only use GPS when the app is in use. That will be better for everyone, especially those of us who can’t plug in during the day and always seem to be in transit. Oh, and for all of the iPhone 6 folks, please update the app to fully support that device. I plan on getting one in a few months and would like to think that issue would be addressed at the same time you address the GPS usage issue.
I love the App but not the Reward System
by Evelyn Aguilar-Cruz on 2014/09/24 17:21
I love the app however I do not care for the reward system, as I often buy several drinks almost daily, but receive only one reward point whether I buy 1 item or 4-5 as I usually buy. I often stop with my high school grandchildren as a special treat on the way to taking them to school. This is a very expensive treat. It is disturbing that I receive I reward no matter how many. I receive the same if I buy one for myself after I drop them off to school. Another problem I have discovered three times is that despite having approx $15 on my card, and purchasing one drink, I'm told that will be X.xx extra, when I know beyond a shadow of a doubt that I have not made a purchases to support having less on my card! I come home and check my receipts and I'm correct. It's so time consuming as I have an infant great grandson to care for as well. I save all receipts, and will not allow this unforgivable mistake to happen again. I love Starbucks it's the one treat I don't feel guilty about treating myself to, and also enjoy treating the high school grandkids to, but that reward system is just not right! The staff at Starbucks are always very kind and fast and courteous. I have been going to Starbucks for over 20 years now, and will continue to do so.
The "new" app Is a FAIL
by Riommar on 2014/04/19 16:01
Jan7114. I feel sorry for you. Just because a overwhelming number of reviewers don't agree with you doesn't make them trolls. It seems to me that when 9/10 people agree on something then perhaps that 10th person is the troll. I enjoy Starbucks but I'm not a sycophant as you appear to be. The people that are negatively reviewing this app have a legitimate gripe. There are many problems that could have been addressed easily within a few weeks of being released. A problem for me revolves around the shake to pay button. I have 2 cards. One for myself and a gold card I share with my wife. Most of my money is put on my gold card. The app ALWAYS defaults to my custom card when I shake to pay. I have to navigate the system to get to my gold card and it entirely defeats the purpose of shake to pay. Why can't I designate a primary card for that purpose. I think that the app has potential. I won't reiterate the numerous other valid (Jan7114) issues. I'd also like to see the return of date specific reloads. I used to have my card set up to add $ to my card on the 2nd of each month. This way I knew I had the funds available. With the way it's set up now you can have funds added automatically when you drop below a certain amount. There is no guarantee that I will have funds available every time my card drops below $5.
Love the Starbucks App
by Dylan&Dad on 2015/07/04 14:51
It's so great not having to take out your wallet and hunt for cash or a credit card. It's awesome to not be asked if you are a loyalty member and the. provide your loyalty card number like you do at so many other retailers. Both of those things are truly revolutionary in retail and reduce customer friction. I spend more at Starbucks because of this improved experience. One suggestion for improvement would be with your order via app experience. More than once I have waited patiently at the pick up counter to have my order called out after arriving for to pick it up. Then after a long period of nothing and also not being approached by the busy barista, I finally asked about my order and discovered they were holding it behind the counter or had placed it on a ledge near the counter. There response was basically,"oh we've had that there for a long time" or "we called that out a long time ago and then put it behind the counter." All while the app had indicated it would be ready soon. So, I ended up feelings at fault for not arriving sooner or not knowing where my order was. So Starbucks, please take a closer look at that entire experience and come up with a way to improve it.
Stop whining and acting entitled
by Gnat72578 on 2015/07/30 15:22
I read many recent complaints about the app not being optimized for iPhone 6 or 6plus. I have had the 6plus since the phone was released and it has been crystal clear and easy to use since the release. As for Apple pay, that has been available for several months to reload your card under the pay tab rather than shake to pay feature. Not all the features are in your face available and I would assume that is because not everything is used. I use the app multiple times a day and I add money to my card through Apple pay reload. Google the instructions if you are unsure how to use it. Just because you can not find the feature or don't like the location of it does not make it a bad app. The pay feature is the biggest thing with an app and it is really easy to get to, shake your phone and it pops up. The only thing I dislike about the most recent update is the menu with nutritional information was removed, I know eating out is not the healthiest choice but being able to review nutritional information allows you to make healthy choices.
Worst app upgrade
by Commo22 on 2014/04/08 13:01
This app is horrible. The most basic thing I need to do is check my account balance and that's confusing to find. Once I think I did find it, went to pay and was told I don't have enough balance even though the app said I did. So the cashier tried to reload my card and said she needed a credit card. I didn't have my wallet on me as I have both the Starbucks card and app. So then I had to reload from the app and it looks like I was charged for the transaction that she made but was never credited it. Can't look up food items like before so I have no idea what to try out especially with a new food menu. Navigating is horrible. Worst app upgrade ever. Things should be easy to find. Menu buttons work work for a reason. It's because you know where in the app your going if you click on something. Glance and go is what I need. I'm not hanging out looking at this app for minutes. Just need to get to my items as quickly as possible so I can get out and back to other things. I don't care about making this some kind of social network looking app. Just get let me pay for my coffee. That's it. Update: I decided to give this app another shot. I just reloaded my card and selected $10 dollars, but the app instead added $15. I'm done with this. I'm going to use up my balance and the. Go to McDonalds instead until they fix these issues.
I'm addicted... Save yourself before its to late
by Nickydee94 on 2015/02/21 15:23
I once was just a casual Starbucks drinker. Once a month sometimes 3 times when I felt daring, but it all changed when the Starbucks app attacked. They tempted you right out the gate. I was naive thinking "oh look that's nice of them a free drink on your birthday, whoopie!" And I thought there are some good perks with this. All of a sudden like a whisper they said "try being gold for a day, enjoy another free drink" and that's when I went for another drink on the house then I fell into a routine of getting Starbucks 5 times a week then once a day. I thought to myself within a month I became gold... I need to stop and I was clean for 4 days and like an eagle flying in to grab its prey Starbucks sent me a letter... They sent me a shimmering gold Starbucks card with my name on it. That's when I relapsed and fell back into their trap.... Don't do it to yourself, constantly offering you free things and deals off the online merchandise and drinks in store, they're slowly putting a spell on you... I love you Starbucks app..... Starbucks app FOREVER! And on a side note this app is great and makes it really convenient and cool to get Starbucks!
I love my Starbucks app!!!
by blk31973 on 2014/09/23 14:57
I have been a very pleased Starbucks customer for years and have become even more so since discovering your app over a year ago. I will continue to be a happy and loyal customer as long as I am able to enjoy the delicious beverages and food choices you have to offer. I have always had a great experience at almost every Starbucks location no matter the state or city I am visiting. The staff is usually always the best to deal with and if for some small reason I am not happy, they always go out of their way to make my visit a great one and to keep me coming back for more. The convenience of the app is awesome and I use every last feature offered for an even greater experience. I cannot think of anything that I would change on the app because y'all have covered just about everything, from sending me special offers to auto reload so my card always has the necessary funds needed for my next purchase. Y'all are wonderful and again, I am a very pleased customer that will continue to come back again and again. Keep up the awesome work Starbucks!! Love, a very happy Starbucks addict ❤️
Great convenience - could be even better
by Akgirlkb on 2015/06/19 20:44
This is a really great app overall. It's very convenient to use and a great way to keep track of your rewards on the go without the necessity of carrying your card. I do find it occasionally will show a reward available and yet when I go to scan pay with the card loaded on my app it shows on the register that I either have no rewards at all or just won't allow the barista to give me my reward. That is frustrating and can slow down the line at the register as the barista tries to help settle the reward earned. This sometimes makes me wonder if the bonus star opportunities are appropriately accounted for when paid through my card registered on my app. I've also looked for a way to set my app up so to avoid having to reenter my email and password each time for faster access but can't seem to find that in the app. If I used more than one device to pay I probably wouldn't want it that way for security reasons but I'm only using one device so it would be nice to have that capacity. Overall though, the convenience is really nice and I'm glad I have it! With a few tweaks I could easily give it a 5 star rating
by jchunat44 on 2014/04/01 13:44
I've been a Starbucks member for a while, and I've seen the past three versions of the iOS app, and I personally think the last one before this was the best, you could create your own drinks and just show the barista so they knew what to make. I also loved the nutrition info, not because I'm too lazy to look at it at the store myself, but because I knew what I was drinking even with the modifications. I also don't drink coffee, just the tea or frappuchinos, so it was nice to see what did and didn't have coffee. This new update is terrible. It signed me out yesterday even though I updated it 2 weeks ago, and wouldn't let me sign in, saying my password was wrong. But as soon as I went to change it, it told me my password couldn't be changed to my original password? Alright... The screen is way too dark, too, so I have to go into my settings with iOS 6 and change the brightness from there just so they can scan my card. I just have a lot of issues with this new app, and I feel like the last one was the best. I do, however, like that you get the pick of the week song sent to your phone, so I can easily download it from iTunes. One suggestion, can we get a drink history? I know certain drinks I liked, but I forget what they're called, and with no menu on the app now, hmm...
Wish all apps were as handy as this one!
by INQE on 2015/08/11 05:49
I've been a LONG TIME user of this app...since it was a Beta. I have, almost exclusively, used it since its inception and it's only improved with age. Sure, there are some minor things that are slightly irritating such as only being able to leave a tip for your "main" store. Would like tipping to automatically direct to the store where the most recent purchase was made. In sure it's easier said than done. Also, I haven't been able to use the ordering option as my specific drink and options don't exist. But I'm confident that feature will improve with age as well. Would also like to see calorie counts/calculations of drink combos. That feature existed in the app MANY versions ago...please bring back! I use this app so much, I sometimes forget to bring my wallet into other stores thinking I can use my app and avoid lugging my purse along. However, now that I've upgrade to the iPhone 6 I've discovered Apple Pay and that's almost just as good! Too bad not all retailers have this capability yet. Sigh... Anyway, love the app. Keep the improvements coming!
Order Ahead Needs Work
by Dramacat13 on 2015/08/08 16:25
For the most part, I'm a big fan of the app. A few areas of concern all relate to the Order Ahead Beta: 1. Your employees aren't using your app! It's useless to ask them any questions because the response I always get is "I don't know, I've never used it". The app is an extension of your products and services and your employees should be properly trained to answer basic questions and at least be familiar with the app and what it does/looks like, even if they choose not to use it. 2. Where is the 'notes' or special requests section? I can't order my favorite drink ahead of time because there isn't an option to request that it be stirred. This is currently my biggest deterrent to using the app. 3. It would be great to be able to choose the location I want to pick up at. I attempted to place an order when leaving an appointment, and wanted to pick it up from my regular Starbucks location, located right on the corner of my nearest intersection, on my way home. The app wanted to place the order at the Starbucks nearest to my current location, which was the opposite direction of where I needed to go. Very frustrating.
Ugh!!! What were you thinking ?!?
by Urbanhippie12 on 2014/05/12 03:33
I have never been compelled to leave a negative review on an app before now, but I'm afraid this app truly warrants it. First, I noticed that I'm getting charged for every refill, even though I'm a "gold" member. I let it go, bc it just wasn't important enough to complain about. Then I had to use my laptop to load a new gift card that I received. What?? Shouldn't it be easy to load that from the app? It used to be. Then I couldn't find a place to redeem my codes from grocery purchases. Again, had to go to the laptop. Purchase a gift card for a family member? You guessed it-laptop! The send button in the app never lights up, even though all the fields are filled in. It's nice that it's so easy to reload your card through Paypal now, but honestly it was that hard to start with. Certainly not as hard as remembering to pull out my laptop at night, which I rarely do, in order to do my daily Starbucks business that I used to do on the fly in the perfectly functioning old app !! I just keep thinking to myself, "where's the rest of this app?" And I've actually gone to a different place for my coffee on several occasions, because the functionality of the app doesn't give me enough benefit to keep me from straying. Fix it, please!
Fluid; but they are really missing out
by GratefulDeadFan on 2015/06/26 03:48
The app works well and, more importantly, quickly when in line at Starbucks. Within 10 seconds you can have your payment up and ready, and the scanners at the checkout rarely have issues. Make sure your brightness is at least above half and you'll be good to go. It is strange, however, that Starbucks has not linked someone's membership card with the name that the computer prints which appears on the cup. If they know my name from my membership card (it is required to register your card with personal info online) why are the baristas asking me verbally so they can type it in? The baristas not asking each customer for their name would save around 5-8 seconds an order on average which would lead to an even larger audience of drinkers during peak hours. Not as many people would walk past and try for the next coffee shop after seeing a long line. This line would be moving and moving quickly because the instant someone paid with the phone, or their card, the label would automatically print their order with their name. And the barista slaps it on the cup. Just a thought.
Most ridiculous thing I've ever heard of
by Nessalynn77 on 2014/11/26 20:36
I recently moved and I guess it took a while for my change of address to register because I've been using the app and reloading from my bank and paypal Accounts for a couple of weeks without a problem. Today it stopped working. I quickly realized it might be the address so I changed it. It still didn't work but for each time I tried it registered a pending charge on my account. I called the bank and they said the problem was with starbucks. I called starbucks and they tell me that if my card declines once the app immediately shut down and won't work for 7 days. What on earth is the purpose of that???? You can't be on the edge of technology and have such a tedious, inconvenient, glaring glitch in your system. Wait 7 days is your answer? You should at least have an override so that if I call in and verify all of my info you can release my app. This is thoroughly disappointing... And the phone rep was even more disappointing as her response to my irritation was just to repeat the same answer over and over regardless of how irrelevant it was to what I had actually said. Smh... I wonder if Peet's has an app and a rewards system. I spend too much money at Starbucks to have to accept this as an answer.
Really poor UI, less features, reload not working
by MotoBonnie on 2014/03/22 19:05
I had high hopes for the big unveil of the new SBux app. Unfortunately, they have been dashed thus far. Here's why: - Reload is not working. Glitch? It used to be fairly straight-forward: you would choose to reload a card, it would ask you for your payment method and it made you confirm your password before going through. Now, you get through the reload steps (minus the password) BUT there is no button there is no button to confirm reload nor enter password. Instead, once you've made your reload elections it gives you the option of canceling it or choosing Auto-reload. I've asked five baristas now and they all say it appears to be a glitch. No one can decipher how to manually reload... meaning the I have to go through hoops to have them reload my card- withy payment- at the register and then order my coffee and scan my app. Tsk tsk Starbucks. -Instead, SBux is pushing the auto-reload (see above) nearly chose it several times (it's a prominent new feature) so be careful if you also like choosing *when* you add money to your card. - There is no menu any longer. Admittedly, I tend to get the same drink over and over... but my son enjoyed exploring the full menu on the app before ordering as did my husband. Gone are those days... better know what you want now.
myStarbucks Review
by Surfhunter on 2009/10/04 18:32
For a company such as Starbucks, this is only a "fair" start. In general the application is just ok, while it offers a fair amount of information. It does crash when attempting to enter information on occasion. This application also suffers from a varied lack of information which you may notice through some other reviews. It would be nice to know the differences between Starbucks locations as not all offer them same drinks or food, nor do they all charge the same amounts. I am very disappointed the application does not offer the ability to view remaining credit or account information. The application also lacks any nutritional information. I can say that I won't be downloading the Starbucks Card Mobile - I viewed it on a friends iPhone and it appears very limited and for me, just a waist of space (my friend ended up deleting both applications due to issues with both as well). All in all, I would wait before downloading this application (save your app space). They need to address a number of issues first. Also, the technical support is painfullly slow in responding and not very helpful! Hopefully improvements on the next update? For now, I will be deleting the application until I see more favorable reviews and fixed the dual application card issue.
by High-Ya on 2015/06/19 01:09
This app over the years has grown to be a favorite - once you attach your card and set up auto reload it's the perfect companion to the drive thru and or walk up pay station - scan and your done - gives you an hour or so to leave a tip - there's more I could say but suffice to say it works perfectly every time - the song or app of the week comes out on Tuesday and you don't have to be there to get it - it and your balance are updated even tho your not there! Thank you Starbucks for improving it over time - flawless now - cannot imagine what other wonders you might add in the future - beyond the remote order which gives you all options to modify your drink - pick a location near you - drive up say pickup with your name and they hand it to you - no scanning-directions and mapping in concert with the map app is perfect - showing drive thru locations when picking the location as a disabled person - improvement there could make this a perfect app - better than it already is which is something I assure you!
Need a consistent place to put to go orders
by Kitty Kondo on 2015/08/09 20:26
I use this app a lot more now that I can order ahead. I like being able to walk in and grab my drink without waiting. But I have found that it is sometimes hard to find your drink when you get to the store, at some places they hide it on a counter far away from the pickup area and then the baristas ignore you when you try to ask about it because they think you haven't ordered yet. It is also awkward when you are at a single walk up window, people think you are cutting in line. More work is needed by Starbucks to make the process less awkward. There should also be a way for stores to indicate they are out of different kind of milks on the app. Twice I ordered coconut milk and found my drink wasn't ready when I got there because they were out. Coconut milk is also not part of the cold drink menu yet although it appears on the hot. I agree with other reviewers that the location part of the app is buggy and that there should be a way to select from favorite locations rather than being forced to turn on location services.
Great for the newbie and the regular
by Bøøkwørm on 2009/10/21 22:35
First off I need to say I am biased because I work at Starbucks as a Barista. I just started though, and learning how many pumps of Vanilla go into a Caramel Macchiatto is really cool to see in an app. You can customize your drink to your liking, and just read it out at the store. If I had this a few years ago I know I would've gotten more utility and not felt so bewildered by the menu. The hours of operation are correct, the closest stores are also correct. But that's only where I live, so not sure if that will be the case in your area. You can even explore the type of coffee best for you by its characteristics. I don't know why some are having issues with this app, for all it's worth it works and does as advertised. If you have trouble with the definitions of some of the customizations to your drink, don't be afraid to ask your local barista! An upside down drink consists of the shots of espresso, which usually sit on top of the milk, be put in first instead and changes the complexity of the taste of a drink. Give it a try and you may like it.
Starbucks Should Do Better Than This!
by Coachcasa on 2014/08/01 13:34
I have been using the Starbucks app on my iPhone for at least a few years now and the current version has quite a few flaws that need fixing. It’s so flawed that I quit using it and added my Starbucks card to my Passbook app on my iPhone and use my Starbucks card from there. First of all, the app is hard to navigate. Granted there aren’t that many functions, but it doesn’t make sense. I still haven’t figured out how to add cards and transfer balances on the app, so I do it on the Starbucks website. This is highly annoying and I should be able to do this within the app! Also the messages in the app are annoying. I personally rarely look at them and because of this they pile up and next thing I know I have more than 50 messages. What’s annoying is how I have to delete them one at a time, which is very tedious and time consuming. You should be able to click on all of the messages you want to delete and hit a delta button once to get rid of them all. I also miss the nutritional information and ability to save my favorite drinks from the previous version of the app. Starbucks you can and should do a lot better than this!
My Starbucks Review
by Kaarreenn_ on 2014/09/13 05:33
Well first of all I am so proud and great full for the person that invented Starbucks because it is just an amazing place to sit down relax and enjoy a frappé,mocha,iced tea, and or either a coffee and then with your personal choice of any pastry to go along with your beverage is just wonderful. From my point of view I don't think that Starbucks is just a place to get a beverage and or either a pasty of our choice no, I also see Starbucks from my perspective as a perfect place to study and read and just free yourself from everything else flowing in your mind. Well anyways as you can tell I love Starbucks because I obviously typed a great review and by the way I just wanted to share with whom ever I may be reading this that my favorite beverage is the double chocolate chip mocha and my favorite pastry entrée is the double chocolate chip brownie and on my next visit to Starbucks I am hoping to try out the crescent because just today I have gotten three recommendations to try this pastry out and I bet it will match right us with my taste buds.
Best Corporate App. Period.
by Westside Surfer on 2014/09/26 04:23
Starbucks pioneered pay-by-app with the first version of this app, when it immediately replaced my Gold Rewards card. Yep, I drink enough Starbucks that I actually use every aspect of this app and I have been pleased with the upgrades and improvements with each new version. The app provides a perfect blend of features to keep Starbucks on your mind and in your tummy without feeling like a corporate-laced grab for social media attention. It provides a truly seamless Starbucks experience. New, properly-executed integration with Apple Passbook is a great convenience and perfectly innocuous way to take advantage of location services without feeling like Big Brother is watching. Find a store works brilliantly when you need a caffeine fix on the road or in a new city, and extra iTunes and App Store freebies now transition smoothly to the redemption screens from messaging. Wonderful improvements all around! Overall, an aptly executed corporate app that is truly helpful and useful on a day-to-day basis. Keep the free wifi flowing!
It's simple and convenient
by audiodav on 2015/02/19 13:56
This is a great app and super convenient. I can reload my card - a card I don't need to keep track of anymore - transfer balances to my gold card, and makes it very easy to pay. I can even reload the card that's in my wife's purse when I'm out of town. Shake to pay takes it one more step as far as ease is concerned. It's just a very smart app. I love it. Oh, and by the way, I find it amusing to read reviews that say..."I used to use this app every morning and loved it but now Apple pay won't work. Fix it. - 1 star." 1 star? Really? On an app you used every day? This isn't a comment box for customer support. I'm certain the app developers are working as hard as they can to keep up with the constantly changing iOS environment as well as keeping up with the potential bugs that happen when other apps and games are open on your phone. Tell me what you like and dislike about the app. I don't want to know that your app crashes because you downloaded some crazy game and now it conflicts.
Stars who need to make Bucks
by Claire_bug1 on 2015/06/18 17:25
I love the starbucks app, because it really helps when you don't want to spend paper money and say you forgot your wallet and you have you phone; it just all works out. Something that sometimes bothers me is that every purchase you get you get a star, and you could be purchasing something over $20 and you only get one star. I think the app should know how to add up all the money you spend on how many things you purchased that day so it can give you more then 1 star. Say if you purchase something under $5 then that could be 1 star but then if it's over $5 then that can be 2 stars. I think that this is a good way because people aren't just getting there free stars and drinks, but the creator of this app will be getting more downloads and more business; also the Starbucks stores will be making bank, because some people are crazy for this app and they will do whatever it takes to earn that star to earn points and a free drink. So it's a win win for every.
Crashing? Try this.
by SLWhitfield on 2012/05/07 13:55
I gave the app 1 star b/c version 2.2.1 was crashing on my iPhone 4S w/ iOS 5.1. I got mine working by downgrading the app. Let me say this first, you'll need a starbucks app file that is pre-2.2.1 version (it's a .ipa file on your pc or mac). Fortunately I had another old iPhone with the starbucks app that had not been updated. On my phone (not the old one, but the one i use), i deleted the starbucks app and i also deleted it from my computer - you can google this if you need help locating the file on your computer. After removing the app, i plugged up my old iPhone and right clicked it in iTunes and selected "Backup." After the backup, the starbucks app from my old phone (iPhone 4) was now in the apps folder on my computer (version 2.2). I then plugged up my 4S, went to the settings, and selected sync apps. I had not done this before with the 4S so my existing apps were removed, but that's fine - it only took about 5 minutes to redownload them. After the sync, I had the 2.2 version of the starbucks app running perfectly on my phone. :) if you don't have the older .ipa file, you might be able to find it online for download. Hope this helps. Looks like a lot of work but the whole process only took me about 5-10 minutes.
I Like It!
by Lrnthegame on 2015/02/21 17:18
I like the ease of paying with the app. I like being able to load gifted Starbucks gift cards to the app. I like seeing my balance and star rewards at anytime. I like the free offers through iTunes. I like the store locator when I travel. I'm cautious about using my credit card online so I don't reload using the app. Occasionally when I have to reload I reload in the store, not that that's a guarantee either but I feel better about it, or I purchase a Starbucks gift card while grocery shopping. I've been using the app since 2013 but just discover the frequent discounts under "Account History". It's a great incentive to buy more and get multiple stars. I like the receipt feature on the app but I wish it showed the entire itemize purchase. I don't go to Starbucks daily, maybe once or twice a month. I have a few favorites on the menu so it's a great buy when I use my gift card to purchase favorite discounted items and get multiple stars to achieve Gold status. I like it!!!
Not pleased at all!!!!!!
by Mandeliz on 2014/05/10 09:59
The old app was so helpful everyday at work one person heads to our local Starbucks with list of drinks in which we all loved being able to see the list of drinks and nutrition facts to see what we wanted hints we only send one co worker so we can't all see an in store menu and constant annoying reminders for tips makes you seem desperate we understand tipping we we tipped very well considering we our local Starbucks is 10 steps from the restaurant we work in!!! You've made a great helpful useful app into nothing but payment and tips (ANNOYING) this new app feature should have just been added on to the old one!!!!!... Very disappointed and we used to purchase Starbucks on a daily basis of 5-10 people a day (including tips from all who purchased)sometimes twice a day and now we no longer purchase from Starbucks we use a local little coffee shop who have easy list of the in app menu items who are now getting our business and tipping! First time I've ever had a bad review on Starbucks very disappointed hopefully by taking in all of these bad reviews will turn this back around in which you will regain all of our business but until then very sorry but we won't return! -former Starbucks lover.
What a waste. This is awful.
by ++++++++ on 2014/05/09 06:51
I don't see any reason to change an app that was already great. I can't see a list of my cards anymore- I have one on my key chain and my husband has one so it is very inconvenient now to try and see my balance on them. I extremely dislike to new set up for viewing rewards- there is no clear view that just shows me immediately what i have available or any special deals. It also keeps bringing up the stupid pop up screen that I've hit my lucky dozen: alright already! Just sum it up like you were already doing before! I also HATE that there seems to be no menu items! I used to be able to build a drink so without standing in line feeling awkward or rushed I could explore different drink options available. I can't express enough what a careless and terrible idea it was removing this. Plus - no more nutrition facts! I can't believe you would make all the changes you have to what was already a perfectly fine app. I think it would be easier to just carry around my card and stop using the app altogether. Makes me wonder if the person who created this app and the person who approved it ever even used the other one before making these decisions. I am so mad that I updated this app.
by PDXJavaJunkie on 2015/04/30 18:07
This is one of my favorite apps. My favorite features are the integration with Passbook which allows your payment card to appear on your lock screen whenever you arrive at Starbucks, the Starbucks card management and auto-reload option, and as of recently the ability to place your order for store pickup. That last feature really works amazingly well! I was running late for my train to work yesterday and wouldn't have had time to wait in line at the store to order my breakfast, but I was able to quickly place the order from the app. I went up to the serving area and the barista handed me my order within about two minutes. It is crazy convenient. My only request would be a favorites tab where I could store and quickly access my most common orders. Maybe that already exists and I just missed it. I did see they show you your recent orders which is pretty handy. This is an all-around great app that I recommend to any Starbucks customer.
Great App - Always room for improvement
by CC App Fan on 2012/10/27 22:32
I think Starbucks has a feature-packed app on their hands with this one. I absolutely love it and think it does a fantastic job of giving customers a ton of functionality that is very useful. The ability to digitally manage and load gift cards and loyalty cards (including the ability to transfer balances between them from within the app), the ability to save favorite drinks for yourself and for friends/co-workers (you know how complicated all of those personalizations can get), the free song downloads from iTunes from within the app, the rewards tracking and redemption from within the app (this feature added in response to popular request)… I really like it. Starbucks has listened and made steady updates to improve the app. That is worth recognizing. While the in-app redemption of rewards may be problematic, it is a new feature. I'm certain they will fix it. If you like Starbucks, give this app a try. I highly recommend it.
Can't add an existing card
by le'marie on 2014/03/21 16:34
I use to have a couple of registered cards on my Starbucks app that are still active today. When I tried to re-enter them on the updated app, it says that this card is already registered. Well, yeah.. Who wants to start a whole new card. I've tried to play with it and see if I could get my existing cards added on, no luck. I'm also a little disappointed that the menu is no longer available. Overall, the look is nice and sleek. It allows you to send gift cards, view stores, receive updates on new events, view your account history and pay with your phone (which some people cannot due to the app not accepting existing cards). As the customers at Starbucks vary from experienced coffee drinkers to first timers, this app seems to favor the experienced customers more than new ones just because there isn't really any information about the company or their product. The significant functions on the update really is just paying with your phone and viewing transactions. I love the new tipping addition, though. I never have cash on me so I find it very useful.
Not ready for prime time
by cole-w on 2015/03/31 17:33
Tried to associate 2 debit cards (personal and joint) as well as my Paypal account. App would not let me use any of the three - finally got a Credit Card to work . . . but customer service’s suggestion was to ‘wait a week’ as the system has ‘locked you out for security ’ — unacceptable. Customer service should be able to ‘remove’ the lock out on request — Americans want their coffee NOW - not 7 days from now. Also - customer service recommended going into a store and loading a physical card using one of the debit cards . . . then transferring the balance to the app. THEN the Debit card would work . . . what kind of ‘security protocol is that? Sorry - all this sounds like voodoo to me. Get it right Starbucks THEN launch it. UPDATE: Finally got it to accept a fourth card - but when I went to use it to pre-order I discovered they do NOT offer what I always get when I walk in the door (12 oz drip - not there). Furthermore my SO always wants two bags when she gets a Venti tea. No way to put in special requests. I am transferring my Star”bucks” back to a physical card and deleting the thing. Oh . . . did I mention that background location services drains your battery since it runs 24/7.
Not intuitive
by Aninava on 2015/08/14 16:04
Pros: being able to see all the options available and skipping the line. Cons: the actual ordering itself is just a poor experience. Normally I don't write reviews but wanted to point out my experience this morning at Starbucks. I was in barest when I walked in to pick up my drink that I thought I had ordered at my usual Starbucks location on my way to work, and realized that they never even received the order because it was sent to a random location that I've never been to by my house. At some point during the ordering and check out process my location was switched to a location I've never ordered from on my phone. With no time to backtrack as most people who are ordering on their phone are in a hurry thankfully my frequent location was able to make me the drink anyways without recharging me. Perhaps implementing something that would let you confirm a new location because sometimes I feel with a lot mobile ordering apps you're going through the checkout process and all of the sudden you place your order and can't go back.
Less is more
by Mrmoegreene on 2015/02/18 12:21
I love the App and use it all over the USA as I travel for work and leisure visiting at least 50 different stores last year, my regular stop has the barcode reader and this provides for a seamless efficient transaction, not all the stores I visit can I say this is the case. I find that stores that do not have readers can enter the card number manually which is still more convenient then providing another form of payment, the auto load feature keeps my balance available above the amount I will usually spend. Keeping track of the "free" drinks, store locator map, free music downloads are also nice features I use regularly, this App sets the standard for other App's to rise to, which few if any do. My only advise would be to keep it simple... As I wait in line for people fumbling through their purse for cash or adding money to their Starbucks card I only hope that someday the other 80 % will adopt and embrace the technology: keeping it simple will help.
More than satisfied
by TVVAViewer on 2015/07/31 21:08
Full disclosure. I'm addicted to SBUX. It helps that I frequent the best small neighborhood SBUX with the best baristas ever. Honestly, I avoided the app for a long time based on your reviews and also because I use an iPad rather than an iPhone. I finally downloaded the app to my tablet for email updates and as a convenient way to manage my account. I've chosen to continue to pay with my gold card, again based on your reviews. However, I now rely on my app to manage my account and my rewards, to select drinks and food items, to take advantage of special offers, and to download Pick of the Week music selections. I have never had a problem or issue with the app's performance. Do I expect the app to do everything? No, but I am certainly satisfied with what it offers for my purposes. Plus, it continues to improve. It certainly accomplishes more than my gold card alone used to do! So, I continue to be pleased with the app and my SBUX experience.
by New York gal on 2015/02/25 04:30
It's everything I could have wanted. Great convenience, quick info when I want it. I still enjoy using my personal "Starbucks Gold Card", but the App saved the day when I had forgotten my Gold Card & money, but had my phone w/App. For once, thankful for a line at Starbucks, I was able to "manage" /add $ to my Gold Card via my Starbucks App, via my own ($) -card connected to my Strbks App, so I could enjoy my selections and pay using my Starbucks App on my phone. So I have kept my Gold Card w/ my name on it, --I still get a kick out of it--and I continue to use each one whenever I desire. I love them both! I enjoy the HEALTHY BKFST CHOICES quite often, and the ice coffee continues to satisfy me. As The Blues Brothers might say...SATISFYed. I do recommend the Starbucks App. And I hope you also continue to use your personal Strbks Gold Card, too. I think the personalized cards are neat. The App is very cool. Love that I can EASILY SEE MY REWARDS & when they expire, and how many Stars B4 my next Reward.
Hmmm, what happened?!
by Stiegl on 2012/03/23 04:08
So when i had the old Starbucks app everything was snappy, it never crashed and it updated the remaining amount immediately including your current stars on file. Yes, it had less features then the new app that I downloaded several months ago, but it did the job without the many hassles i now encounter. Not only does the new app take forever to open up, it also will ask me 7 out 10 times to re-enter my password. If i wont enter it, i can't by my much needed coffee! Additionally, the star that u get when purchasing a coffee, doesnt show immediately like the old app i had. It also seems to be sluggish before your amount updates after your purchase. Oh, and while iam venting, whats up with getting only one star if you buy two or more drinks (in my case lattes)?! Ripp off if u ask me! If i were to ring up two drinks separately, i would receive two stars. Why cant it be set up so your computer system recognizes when more than one drink is being bought and give you the appropriate stars after purchase? Buy two drinks in one purchase should equal two stars! Needless to say, I am not pleased with this latest app that is out. Hopefully fixes are on its way soon.
Lousy Choice in Free stuff and lacks functionality
by tripple60 on 2014/09/15 08:12
I like being able to not carry my debit card and make purchases sure, I also like your feature map service used in your status map showing locations of Starbucks coffee shops open and closed times indicated by a map icon. I wrote a similar map service using ArcGIS Online with ESRI software for a public works utility map. That's all fine and dandy, but I'm not liking the application anymore since it went to a dashboard themed style. I think it's confusing, unattractive, boring, and has less features than from before. I hardly visit Starbucks anymore because it doesn't have anything to keep me entertained. I know that's probably sad I base my decisions off how fun or cool the app is but it's true. There are other choices available when getting coffee and you ruined it for me. My biggest complaint is the choice in "Free app or Songs of the week" all the apps are boring along with artist choice. If you follow Redmond pie they give you way more free apps per week that actually have value. Please improve the application or let me help you design the next app update. Then we will see how many five star ratings Starbucks receives. Thanks for your time. Matt
I'd give no stars if it was available
by SomethingCreativeHere on 2014/03/27 17:29
New app upgrade is a bunch of crap. First off it doesn't keep my login info and half the time my password doesn't work even when it is correct- I can always log I to the web so I know the password is right. Second you removed the easy to access nutritional information and the easy store locator and replaced with a bunch of foo foo crap that while pretty eye candy is not helpful to me at all. Also a little concerned about the shake to pay- as it doesn't work- and now instead of one click to pay it's three not to mention I did not want my gold card listed first so that ever hacker can now quickly see I have a balance. Also- tipping is set up dumb... Why restrict me to such dumb amounts and why leave my transaction open now for two hours for adding a tip- more and more security concerns-- oh and now it links up with all my other social media apps so now my previously intimate guilty pleasure addiction to Starbucks is now shared community wide guess it's time to go the direction I've been considering and buy the Jura to kick my 300$ a month Starbucks habit! Thanks for releasing a crappy app to help push this decision along. Oh the new app icon looks nice.
This app is useless
by Moomoo the ugly shoe on 2015/08/06 19:17
This app does not work on my phone on 3G, only on wifi. The reload button doesn't work, I can't view the menu, it tells me there are no stores in my area (there are like four). I hate that there isn't a way to add star points from packaged coffee in the app, as I drink a lot of the packaged coffee. I hate that menu items don't have prices. What is the point of giving us the menu if we can't see the prices? The app is confusing and seems to prioritize weird things over like the actual functions that customers use the app for. I just hate this app. And I can't do anything with it when I'm in drive through or at work, so when I get there I have to burden the barista with reloading my card. There are just so many things wrong with this app. Please redesign it. Start over. I don't need an animated cup to tell me how many rewards I have. What a waste. I'd rather be able to type in my packaged coffee codes somewhere and be able to see which stores have the food items I am looking at because the menu has a lot of items that none of my local stores carry, which is super disappointing. I would love the little cheese box but nope. Redesign this app. Now.
Innovative, practical, & attractive = dynamic
by Asileiramaicrag on 2015/02/23 14:52
The Starbucks app is not just an account tracker, it can be used to pay straight from your mobile device! Capabilities that I've found useful are the 'send a gift (card)', pay with your device, & transfer among various cards linked to my Gold Card account (for sharing w kids when they're away). Then, as if utility, ease of use, and a streamlined presentation aren't enough; they give Gold Card users free gifts on a regular basis, through the app! What's not to love?! Starbucks has done an excellent job of showing its loyal customers that they are appreciated and continues to raise the bar on pleasing store experience/ambiance, customer service, market innovation, and quality products. Thank you Starbucks; for inserting a community of peace through a warm cup of America's favorite traditional and seasonal beverages all throughout the nation. You reach a diverse and thusly, impactful demographic range that is nothing short of dynamic!
Catastrophic Failure
by oOhdanny on 2014/04/01 00:24
I'm really not being extreme. For a company of Starbucks experience and formidable resources... to take such a simple set of operations and making it so obscure and hard to use is alarming. Good design, horrible interaction. Starbucks, guess what information I don't need when I open your App; My Full First and Last name and my picture... Are you kidding? My balance would be handy, I'm sure for your sake it may be convenient for me to know I only have $0.72 on my card before I am at the front of the line paying. Tiny pay button in the upper left, what is this... Amateur Hour? This undoubtedly must be the primary function of your users. Account Settings, and then account history, wha what? How much time do you anticipate your customers mulling over their coffee buying history? How much do you REALLY want the doing that - it may occur to them just how much their spending on coffee, I could go on, and no I don't want the old App back, it really wasn't that good either. Fix it, make it as simple as possible... Avoid secret gestures and swipes... One screen should suffice for most functions... Paying, reloading, and rewards updates and a second for your other crap.
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