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App name
Dropbox
Description
Dropbox is a creative collaboration space designed to reduce busywork, bring your files together in one central place, and safely sync them across all your devices—so you can access them anytime, anywhere. And sending large files is easy, even to people who don’t have a Dropbox account. Features like the doc scanner, shared folders, offline access, and more make collaborating with others simple. Features: • Work on files with others through shared folders • Use the doc scanner to turn receipts, whiteboards, and notes into PDFs • Comment on files to share feedback with your team • Sync, share, and edit Word, Excel, and PowerPoint files We'd love to hear from you! Join the Dropbox community: www.dropboxforum.com We offer a free 30-day trial and in-app purchases for Dropbox Plus. Existing Dropbox Plus customers can also upgrade to Dropbox Professional. Dropbox Plus customers have 1TB of storage and Dropbox Professional users have 2TB. The amount will be charged to your iTunes account and will vary by plan and country. You’ll see the total price before completing payment. Dropbox subscriptions purchased in-app renew monthly or yearly depending on your plan. Plan pricing may vary by country. To avoid renewal, you must turn off auto-renew at least 24 hours before your subscription ends. You can turn off auto-renew at any time from your iTunes account settings. Dropbox also offers one-month trials for monthly subscriptions. Terms of Service: https://www.dropbox.com/pricing_terms Privacy Policy: https://www.dropbox.com/privacy
Can’t download onto my iPhone
by Botanicalsou on 2019/01/18 06:59
Unclear why and no system in place to follow through with
Great but expensive
by Roma3191 on 2019/01/17 21:38
Great app and upload speeds. But your plans are too expensive especially to users who doesn’t need 1Tb there are tons of competitors who offer 100-200gb plans with much cheaper prices. So I’m switching to GDrive
Files
by alexnina2 on 2019/01/17 08:07
Why can’t I delete files?
love dropbox
by wbwben on 2019/01/17 01:44
i love this app so much, it’s great for storing video clips and they automatically sync to my phone, even if i logged in on another computer
such a disappointment (app)
by ml baxley on 2019/01/16 21:36
takes 4 taps to send a 1 file. this is such an uninspiring software to use.
Mohammad
by الغافي on 2019/01/16 10:08
Hi, please set the Arabic language for the settings.
Meh
by Cowboy77352 on 2019/01/16 06:48
Scan function is pretty bad when compared to scannable, etc. Keeps asking me to sign with Adobe first before Dropbox option which is counterintuitive -- Bumped it up a star because there is offline folder capability — As of 1-15-19 I really want to like Dropbox but the ‘live stream’ of my ever changing files is not visually appealing to me.
Do not install thi... use the web site
by kip-dog on 2019/01/16 05:20
The existence of this app on my phone makes it impossible to view zip files shared with me by others. The link opens in the app, which cannot view images in zip files. If the app is uninstalled, the link works fine and the images can be viewed in the browser.
15-year Dropbox user. Decent App, service is now Prohibitively Expensive … 😕
by GTD Meister on 2019/01/16 00:54
Moved my daily activity to a more affordable service. Cloud storage is only worth so much a month!!
So, I should be reimbursed for my time now...
by 100 miles a minute on 2019/01/15 22:54
I’ve been trying to get into a shared work file for hours now. I finally (after restarting my tech, deleting and reinstalling the app) tried to email customer service. I am told that someone will email me in a few days. Wow. I’ve paid for the upgrade, but I still only have 2GB of space, and therefore cannot access my work files. Terrible customer service when you’re paying for the app, and crickets 🦗.
I can’t unsubscribe
by Handbags hi on 2019/01/14 19:08
I have tried to unsubscribe multiple times and it will not allow me to do so. I’m being charged for the use of this app and I don’t even use or want it.., awesome. I do not recommend
Help?
by JulieBlanc on 2019/01/14 17:43
I think the app is useful. However expensive and not user friendly. For example when trying to downgrade from paid to free it doesn’t appear to be possible. So please don’t provide instructions for actions which appear not. The F Bard.
You’re really going to force mobile users to download this?
by Boomer-Sooner on 2019/01/13 02:32
I don’t care how nice your app might be. Don’t force people to download it just to view a file someone sends you. Stupid and slimy way to get clicks
Needs improvement
by Eolnshurdlu on 2019/01/12 23:46
This application has greatly improved since my last review. The only thing I would change currently is the new photo tweak which is just useless bloat. The software can not be a Swiss Army knife without becoming cumbersome. I would focus on more obvious improvements instead.
Great app takes forever
by MrBadd on 2019/01/12 23:31
When it takes 24 hours to upload a 15 minute video that’s a little ridiculous. Uploading takes forever. And it shouldn’t. Update: cancelled my subscription. Nothing will upload anymore. Waited 2 days to upload a 10 minute video and it couldn’t upload. Not Going to pay for something that can’t do what it says. Please contact me when you fix the app.
Used to be awesome
by RacerX996 on 2019/01/11 05:20
UPDATE: Uninstalled, rebooted my iPhone and reinstalled the app and it works again. ———————————— It used to be awesome. Recently the iOS app is junk (files won’t open, just spool) and suddenly photos and files are corrupted and won’t open or suddenly are missing completely. Doesn’t matter whether it’s the iOS app or accessing through the browser on my desktop. $75/month for crap.
Frustrated
by ring 47 on 2019/01/10 17:54
I tried to open a file and it says that I needed to go to a different format. So I sent it to my email address and opened it their, only to have it say that I need the Dropbox app to open this file. Of course I already have the app so the circle your wagons for nothing is frustrating.
Not happy with latest update
by Jfielding on 2019/01/10 03:36
Files are taking way to much time to load since the last update. Have to close and reopen the app multiple times for it to load files. Even some of the offline files don’t want to load. Please look into this issue.
Scammy “free trial” 750.00 later....
by danceractress on 2019/01/09 23:13
Signed up for “free trial” through an in-game offer. Trial only valid upon input if credit card. If you don’t manually cancel, you are automatically charged for a year at $750.00! How many people who need a product like this shop for it through a game?! These are predatory practices. Kids play games. I will be submitting this to the CFPB.
Good backup, but
by BAR112 on 2019/01/09 03:31
2019 Update: STOP harassing me to upgrade—apparently $99 per year isn’t enough for you greedy developers! Getting sick and tired of being constantly pestered to upgrade to a business account on the app, on the web, and on my MacBook (“save 20 GB space...”). Pandora did that and they lost my business. Stop it! Previous Review: Have been a premium Dropbox customer for many years; and overall relatively pleased. However, I don’t entirely trust it with my precious photos taken over the years. Also, please provide support for Live Photos, save my EDITED photo (not original) or both; and lastly, allow us to view smooth videos. These implements will bring my rating back up to a 5.
Keeps closing out of app . Takes to long
by MaribellMarie on 2019/01/08 06:03
It’s been 5 days since I downloaded this app , and as soon as I downloaded it I started to upload all my pictures (350 pics) well we are now on our 5th day and everything is still uploading , so it uploads 2 pics per day . Which is RIDICULOUS!!! And I can’t be on the app for more than 6 seconds because it shuts down and takes me back to my home screen . !!! This is by far the WORST APP EVER !!!!! DO NOT DOWNLOAD!!!
A serious bug!
by Timinater on 2019/01/07 02:06
Generally, this app works amazing, thank you so much for all the great work! HOWEVER! Suddenly, files will not load/open for me. It happened a couple days ago when I went to check, and I dismissed it. Now its not happening again. As someone who uses their iPad as their computer, this is a huge problem!! Please fix!!!!
Only use when I have to.
by MilesDvs on 2019/01/07 00:56
The Dropbox app has never worked well for me. The latest glitch is the search function simply failing. The one good thing is being able to play videos directly from the app/site, which does seem like a legit differentiator. Other than that, I prefer Dropbox’s competitors in almost every way.
Horrible
by donna381 on 2019/01/06 18:09
Useless app. Not user friendly. I spent an hour just trying to figure out how to open a file, seriously an hour, and could not get past “download Dropbox paper”. Never succeeded in opening one file, much less sharing files between devices. Googled help for this app and was told to click buttons that did not exist (but clearly should exist!). You would think an app that is supposed to help you manage documents would at least have a straightforward way to open a file. That’s the most basic thing most users would want to do and after one hour a person of at least average intelligence can’t do it. I typed the name of my document in the search bar and it told me it wasn’t found. Double checked for typos, again it wasn’t found. Tried with just one word which I knew to be contained in many of my document files... still “not found”. Ridiculous and frustrating.
New update makes it difficult very difficult
by no nameplease on 2019/01/06 14:58
Is there a way to go back?
Worst service ever!!!!!
by vedeta h on 2019/01/05 14:43
I have been a Custumer for over 10 years no problem. I have a yearly contract with them. This year they took the money out of my account. In June 2018 and turned off my service in July 2019. I have been fighting with them for months I gave them the receipt from my account and the Apple store. The app say active until June 2019 but when I go the the app it say full must pay money. They said they didn’t get a payment so I need to pay again. I have tried to contact them. You can only talk to them though email or twitter they will not call you. They don’t respond or slow to respond. After months of trying to get in touch with them and proving I paid. They still did not turn on my service. I called the BBB on them and they never responded. Something so simple to solve has turn me off from this product and has made me find other services better than this.
Slightly disappointed
by Netflix Is UGGHHHHHH on 2019/01/05 14:40
Dropbox is good but one problem i have with it is that when you upload photos, it jumbles them all up so there is no order and I can never find photos I am looking for. It also takes FOREVER to upload videos, like over a week until it’s pointless to try. And i wish to export or delete there was a “select” option for group exports/deletes of photos.
Ehehe Er yeah Er iOS FIEL MANAGEMENT IS SO COMPLICATED ITS IMPOSSBIBLE and yeah.
by mikaeltronia on 2019/01/05 04:52
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Too many distractions
by NTXredhead on 2019/01/04 16:07
I use Dropbox and will continue to use it but I’m sick and tired of the popups that interrupt my flow when I’m working. This app constantly shoves notes in my face about what I can do when I’ve seen these boots hundreds of times. There’s no way to turn them off so they just keep adding extra time to what I’m doing dropping my efficiency. I don’t care to be pestered all the time by something I pay for. Stop distracting me from work.
Bad update
by mrsrodriguez26 on 2019/01/04 04:43
I’m trying to get Things uploaded into my drop box and when I keep checking up on it it shuts down and closes my app I use to thing it was a 5 star and now I say it’s going down to 2 star you need to have an update so the app won’t close down.
Hi
by wunnaphyo on 2019/01/03 10:35
Like
Do not want monthly subscription
by twdAmour on 2019/01/03 08:40
Why am I being charged. Please, please fix this. Cancel the plan and refund my money. Thank you.
broken
by AlexOG15 on 2019/01/02 21:18
the app is not letting me create, rename, move, or delete files and folders. a message telling me there is a problem will pop up whenever i try. completely unusable. 👎
PDFs broken
by tch626 on 2019/01/02 20:50
The recent update has rendered all of my PDF files useless. I cannot open anything on the iOS version of drop box for iPad. I know it is syncing because new folders that are made on my desktop is reflected in the app. However, when I open ANY PDF files, I get a picture of a cat on a box with “error loading the file”. I really need this to work. I am currently using the iCloud Drive to access my Dropbox and bypass this stupid error in the mean time. PLEASE FIX!!!!
Can’t use it for adding attachments
by A dog101 on 2019/01/02 20:37
I’m trying to add one of my resumes that’s saved on the drop box to an email response back on a job offer but it’s not letting add the attachment there’s a big problem with me
Version 124.2 is Terrible
by WhyArentAnyNicknamesAvailable on 2019/01/02 16:40
What good is an app when you can only see file names but can’t open the files? Is 20 minutes too long to wait for a 120kb file to open? I honestly wonder if they tested it before the release. I’ll give them 1 week to fix it, or I’ll cancel my Business level service with Dropbox.
The Background upload feature requires location access
by mbenner1977 on 2019/01/02 16:25
This feature is available without location access on Android. It is NOT necessary in order for the background uploads to work. Once this privacy breach is fixed for iPhone I'll give 5 stars. This is the main reason I use Dropbox and do NOT want to have to share any info about my location just to make it work.
Most recent update
by Catg3 on 2018/12/31 22:40
The most recent update just arbitrarily removed the passcode setting that I’ve had enabled since I first downloaded this app years ago. Very frustrating to find out that both my personal and company Dropbox were without a passcode until I discovered it.
More than a account
by HsH1408 on 2018/12/31 06:20
Isn’t it better we can log in more than a account and switch between them? When you have 2 accounts in a 1 device, what do you do?
Moving files could be more efficient
by Femme2Mrbd on 2018/12/30 02:57
I upload hundreds of photos to my Dropbox from my iPad every month. The ability to upload multiple pictures from my camera roll to Dropbox would be greatly appreciated. I'm not sure if this is an Apple restriction or a Dropbox issue.
.txt file unable to read asian language
by Michpp on 2018/12/29 16:32
Hi, Dropbox has been very useful and handy to me but I’m really frustrated with the recent updates- after updating to the latest version, all the .txt files with Chinese characters turn to monster words when I open on Dropbox app. It used to be able to read the Chinese characters automatically before this version. Now I can read any of those files on phone. Please fix this issue, thanks in advance
ARE YOU KIDDING?
by Havenhdid on 2018/12/29 00:34
I had a Dropbox account for a couple years. I haven’t used it recently and have not gotten the emails saying they were going to close my account. They literally will not let me sign into my account with MY pictures and the email said they have been deleted? Are you kidding me. These are my pictures. They are my memories. I’m sorry I don’t go on the app daily but they were nice to look back on every once in a while. Now my account no longer exists and my pictures are deleted. Who tf thought that was okay to delete peoples pictures. I’m mad. I want my pictures back!!!!
Way too much $$$ for too little
by Vrotate on 2018/12/28 14:43
There are not enough options for managing files with this app and it’s price tag. Much better options for the money.
Don’t need it
by VicLaraAcosta11! on 2018/12/26 21:35
I sincerely tried to unsubscribe to this but it doesn’t let you ! If it offers you a free trial you have to jump through a million hoops to unsubscribe from it. Just don’t get it. They’re still charging me for an app I don’t use and have tried to get rid of.
Trash
by Dan Garrett on 2018/12/26 20:31
Does not work. It only copies like a cover sheet of the download onto my iPad and will not open any file. What good is a picture of a file and nothing of the file is received on the iPad?
Sometimes helpful
by The Souzs on 2018/12/24 01:14
I often can’t get in/access items that are in there. When it works, it’s helpful.
Broken, last update us useless
by jeyo99 on 2018/12/22 14:56
Now it’s impossible to save from another app, the result is “Signed out” from Dropbox app after asking for the update.
Difficult to cancel
by JDGEYE on 2018/12/21 05:24
There was an offer of a “free trial” for 30 days but in small print it says it will automatically start billing you after 30 days. I opted for it before I read the small print. After spending hours trying to find a way to cancel I’m still stuck with this plan. It’s hard to reach someone by phone and apparently this is a third party. Buyer beware. Once you click the button they make it very difficult to cancel. Still trying to cancel!!!!
Great app but...
by ashsjgifjdjffhf on 2018/12/19 21:49
It’s a great app but you have to pay to have 1 terabyte at least give up 10 gigabytes
Cancellation
by Dissatified Client on 2018/12/19 14:23
I’ve been trying to cancel my service and I’ve tried in app, chatted with a rep and sent an email but still no cancellation...it was not this hard to sign up. How do I cancel?
Love it, but a few gripes
by lange528 on 2018/12/19 04:35
I rely on this app for everything. My only complaints stem from two issues. 1) Half the time it seems like I open the app and it completely freezes for 30-60 seconds. Even restarting the app doesn’t seem to get around that. 2) It is WAY too easy to scroll down a list of files and accidentally swipe a file into another file. That feature only works when I don’t want it to, and it’s really frustrating.
Useless
by Pageswanter on 2018/12/18 15:30
The app never works regardless of my WiFi connection.
Can’t edit the size of the text anymore
by review236 on 2018/12/17 23:29
You used to be able to reduce the size of the text significantly but now it doesn’t work. Only gives you the option to have larger text and you can’t shrink it anymore. This is annoying and I use it for work. Please switch it back.
Super clutch app
by Mr Alex Y on 2018/12/17 22:20
Super useful for two reasons: (1) grabbing a file that I initially put in Dropbox for later usage (particularly offline usage) and (2) document scanner, now I make sure I have a digital copy of everything. The file sharing and commenting is pretty good too
Spinning on Cellular
by macinsetex on 2018/12/17 21:32
iphone 6splus. 64 gb. This is the second instance in 48 hours where file/document does not open. System and app cellular data turned on. Can access any document through other connected apps. What’s up with this app?
Exporting multiple photos to camera roll
by Skywalker999were on 2018/12/15 20:28
It’s a great and really usefull app, but please make an option to import multiple images from dropbox to cameraroll! It’s frustrating that there is not an option to do this, insteadwe have to save 1 by 1 image... thank you!
Custom Hyperlinks
by Blastrx on 2018/12/15 01:20
I have spreadsheets saved in dropbox that have custom word hyperlinks (a blue word shows instead of the web address). However, nothing happens when I tap on the blue word. Can you update the app to open custom hyperlinks? The website is saved in the file, so it should still link.
Fix this
by Ripclawz on 2018/12/14 05:11
I haven’t had any issues until today when it’s not letting my export video files to my phone.
No offline files!
by Alejandropf44 on 2018/12/13 21:51
No offline files no more unless your subscribe. Don’t update!!!
Offline Files are Unreliable
by diverge on 2018/12/13 21:14
Offline files often won't download.
Lots of glitches!
by Meowmeow237 on 2018/12/13 15:56
If I’m paying I thought i was suppose to see some type of upgrade besides more space... I can only upload one file at a time. Save photos and videos from my dropbox one at a time. It takes all day to load and if you leave the app for even a second the upload that was happening will stop and start over again. Also the duplicating feature again when you leave the app and leave the uploaded material unattended it will either delete or make a double of itself. This is immensely frustrating!
Many bugs
by kate190836291010 on 2018/12/12 22:15
The offline files are sometimes unavailable offline even when the app shows that they’re downloaded. It also crashes often and the always changing interface doesn’t help + it’s not very practical for listening to music offline.
Destroying the Mobil experience
by Tazbaldwin on 2018/12/12 12:38
You now have too much stuff on the screen. The latest is two useless icons in lower left corner that now cover up part of the document. Keep it up and I’ll have to go elsewhere for cloud storage.
Latest update crashes
by KBiz13 on 2018/12/12 07:48
Everything that’s connected to my Dropbox account crashes upon opening/loading. Using Dropbox to back up game files? CRASH! Using Dropbox to save photos? CRASH! Want to load some documents from Dropbox in a pdf app? CRASH!!! Please fix ASAP!!
Never wanted this and can’t cancel.
by H blocker on 2018/12/11 19:18
I don’t EVER order subscriptions. I don’t use drop box. I don’t want this and I can’t get rid of it.
Txt
by JimmyD26 on 2018/12/11 17:26
We hi roset r
So dumb
by DieHardJesse on 2018/12/11 10:14
I downloaded this app. Bought a new computer. Been trying to upload my photos to drop box for the last week and a half. My settings are set to upload to Dropbox in the back ground. It only uploads when I have this stupid app opened. I can’t get all my pics like I normally would. I hate stuff that says works very well when little stuff like that isn’t working the way it should. Fix it.
Warning!! Don’t try the trial upgrade.
by tugmutt on 2018/12/11 05:25
My wife tried the free trial and tried many times to cancel it but was unsuccessful. She was not able to sign in because it said her password was wrong. Now our bank account has been charged $450. She understood that it was going to be $12 per month. It seems like they try to not let you cancel. She tried emailing but got no response.
good
by 🍥Cream🍥Pop🍿 on 2018/12/10 23:38
it’s a good app, it’s very useful when i broke my screen and needed to upload about 3000 photos off my phone but a huge issue is that when i need to download them all BACK on my phone, i have to go and redownload EVERY individual photo. i don’t have time for that !! they need to add a feature where you can select multiple and export them to camera roll all at once and/or select a folder(s) that you can download to camera roll bc it’s so annoying to redownload every picture/video individually. PLEASE FIX THIS
Absolute Garbage!
by semilion on 2018/12/09 21:52
As of Nov 13, 2018 this version is absolute garbage! Users no longer have full access to their files on their phones. You are limited to ONLY what this piece of crap allows the user to use! Whoever’s idea this was should be fired! They took a great platform and made it useless. If this isn’t resolved in the next update, Dropbox will no longer be on my phone. As it is Google Drive has eaten their cheese. Now it’s about to take their spot at the table. And Google Photos provides no reason to use Dropbox. Dropbox is about to be dropped!!
A Thought: A Replay Option for Audio Files
by Suave The Performer on 2018/12/09 09:05
As a songwriter, it's pretty annoying to have to go back and forth between the app and my notes. If you added a replay option for audio files, you could take this platform to a whole new level. Writers across the globe would really appreciate it!
Very happy longtime user
by Gfiz on 2018/12/08 17:11
I’m not a heavy mobile user, but I do some basic editing, sharing, etc. The app has been flawless for me. I AM a heavy user of the scanning feature, though, and it’s top notch. I do all my scanning this way. Thanks for such a great feature!
Very disappointed that I would have to pay to have files saved locally
by JimRaleigh on 2018/12/07 19:11
I’m a long time user of DropBox, and have always been very pleased with it, however, I recently tried to save a file locally on my iPad for use when I was away from WiFi and discovered that that feature has now been removed from the standard Dropbox account. I’ll be moving all my files off Dropbox to OneDrive - I get 1 TB of storage there plus Office for my laptop and devices for less than I’d have to pay for just 1 TB on Dropbox - doesn’t make sense.
Background sync doesn’t work unless you leave app open
by paul536754 on 2018/12/07 13:34
Background sync doesn’t work unless you leave app open. Edit in response to developer comment: I did have background upload over cellular on. Basically it just doesn’t work well. What if I don’t change locations? Why should it matter for uploading? Why do you need location? Why arbitrarily choose to not upload large files? I expect background sync to work fully for everything otherwise I need another solution and one that doesn’t use 25% of my battery!
Almost really good
by mgar5544 on 2018/12/06 15:25
The scan feature has been really nice but one thing has driven me crazy. Using a phone, how hard is it to zoom into the document or receipt you are trying to capture? Not really that hard!! I personally don’t mind if i have a piece of the surface the doc is sitting on captured with the image. What drives me crazy, however, is ALWAYS having to adjust the image to actually capture what i intended to. The success of the auto detect feature is less than 50% for me and that’s only because I’ve gotten better at tricking it. Long story short, please Dropbox, at least have an option to disable the auto detect feature. I keep thinking this is going to fixed with updates but it hasn’t.
Won’t Sign In
by Gi Hutchinson on 2018/12/06 12:45
For some strange reason my account won’t sign in. It’s saying “signing in” for the longest amount of time. This is definitely a problem with the app and not my iPhone
Background upload on iPad
by Arhaef on 2018/12/06 07:16
Background upload doesn’t work on iPad!!@#!@ Otherwise I love this app
Needs a repeat option
by roxi110318 on 2018/12/05 19:21
This app would be great if it had an option that allowed you to loop the music! Please please add it!!!! Thank you!!!
Sound?????
by NIkki🤪 on 2018/12/04 21:43
Many videos I downloaded I cannot hear and I see the time and screen moving, just the sound doesn’t work😥
Very difficult to cancel trial subscription through Apple.
by PitViper Hunter on 2018/12/03 20:15
Very difficult to cancel trial subscription through Apple. Dropbox keeps trying to bill me.
Best app
by KaylaSwe on 2018/12/03 18:51
I have been using this app for almost 7 years. But I have this issue with this otherwise great app, it doesn’t do background uploading on iPhone X. The app has to be opened for the uploading. Is there any way to fix that?
Slow Slow Slow
by Netty342 on 2018/12/02 02:04
Why does it take a whole week to upload my pictures and videos??? And hours to download one video??? Unacceptable. And don’t tell me it’s my internet connection because I’ve tried downloading on 4 different WiFi networks including my data and it’s the SAME THING. Also the stupid background upload is useless because the app closes itself every 5 minutes so really the only way to download your stuff is to have the app open on your screen the whole time. What a waste!! I will be cancelling my subscription!
Poor!
by madmax's on 2018/11/30 03:32
Not use cause didn’t understand! Told trail bases, after 90 days made a subscription! I didn’t want it, and would not Want to pay for it.
No dark mode :(
by Jimmy Costanza on 2018/11/29 07:44
This app hurts the eyes when using at night, please help.
Simply Outstanding...
by Steven Zyler on 2018/11/29 03:49
...especially as a PDF reader. An alphabetical index selector on the right side of the Files tab screen, rather than just the scroll bar, would be a handy improvement, especially when hundreds of files are displayed...
Very buggy integration with Apple’s “Files” app
by ball_kov on 2018/11/28 20:57
Dropbox folders that are favorited through Apple’s Files app appears and disappears randomly. This doesn’t happen with Google Drive.
Pull to refresh?
by JasonTM1 on 2018/11/28 18:34
Could we get pull-to-refresh for the file listing? BTW, thanks for adding folder paths to search results.. hugely helpful!
I’m done with Dropbox
by A-A-RoninSD on 2018/11/28 13:37
I have been waiting for almost a week my phone to upload all the photos and videos to my Dropbox Plus app and I finally found out why it’s taking so long. The app continually and unexpectedly closes every 9-10 seconds. I thought it was a setting that I missed. Nope! Just a poor app that overcharges for cloud space that I will cancel subscription on and just invest a little more into my iCloud.
Updates make it unusable
by SD2323 on 2018/11/28 04:38
I don't care about recent but now it takes 10x as long to get to the actual folders I need. Fire your UX designers
How to cancel and not renew?
by Arquisatex on 2018/11/28 01:27
Where should I go to cancel my subscription ? Please let me know Can’t find that option Thank you
Camera uploads
by CarlExample123 on 2018/11/27 19:33
Camera uploads is ridiculous. Having to manually open it to start uploading is so dumb. Have to open 5 times for a small batch!
Buggy - cannot access any file from App
by Neotk9711 on 2018/11/27 14:37
I am a Dropbox professional subscriber for past several years but now will be moving to google drive and cancelling my subscription. The App has a major bug since iOS 12 - I cannot access any file from the App but I can access same file using mobile safari. I have been emailing customer support for past 2 months and keep getting canned and useless responses. I also tried to escalate to Drew Houston, CEO of Dropbox but I don’t think he cares. I will be writing about this bad experience on other social platforms as well. I have been a shareholder as well but given how bad their general approach towards customers is, I will be selling my shares as well.
“NO REFUNDS”?
by OztoOkie on 2018/11/27 04:23
I signed up for this “free” service 3 years ago for a high school choir parent volunteer position. I haven’t used it in the last 3 years and last week was charged $99 for a subscription. I try to cancel and it says “No refunds unless required by law”. Pretty snarky way to make a buck. Please refund my money and cancel the subscription I haven’t used.
Owner
by aghoshig on 2018/11/26 22:14
They are terrible, don’t do it !!!! So hard to cancel
167 MB? Why?
by MS_Info on 2018/11/26 14:54
Why this is 167 MB when it saves files to server???
Cant do search in word documents anymore??
by azkilani on 2018/11/26 04:42
Cant do search in word documents anymore??
Lost all my file
by Looking for sign on 2018/11/25 18:19
As a student, I used to store all my courses and stuff in my Dropxbox account. After not using it for a year and half, I tried to find a file but it’s showing error 404 or account inexistant. I am in distress right now 😭😭😭.
Dropbox is useful but the business model is 100% sleaze.
by spcummings on 2018/11/25 16:58
I experimented with Dropbox business. That was a mistake. Even though I didn’t associate a payment method, the company started taking money out of my account. Looking at my subscription list, I saw I was paying for two accounts. I canceled my trial business account and had to jump through multiple screens, all designed to progressively scare me into keeping the account. I already question Dropbox’s security and his didn’t aid my lack of confidence.
Love app hate paying
by bakkms on 2018/11/24 11:37
I love this app but I hate paying for it. Considering canceling my subscription. I would hate it less if you could see the last time a folder was viewed by someone it is shared with.
Too much money for notta lotta “service”
by The Notorious t.i.g on 2018/07/12 00:39
After the recent update, DropBox stopped working properly for camera-roll upload on my iPad. Their solution? Remove the app, forget the network, fully restart the iPad, re-connect to the network, and re-install the app. Seriously? Good thing I have nothing else to do ... oh, wait. Basement flooded. So yeah, I have something else to do that's rather urgent. Good news is that yes, this did in fact resolve the issue, but really, I have other things to do in my life than reset apps with updates that fail. Especially when paying $75/month for the business version. For $75 a month I expect a MUCH better UI, amazing support, in-file search (not just the file titles), and so much more. Instead, we get the un/re-install merry-go-round, an ok UI, low-availability support (US normal business hours only), and an amazingly klugey sync setup. Heaven help you if your Mac has an external drive. What happens when you get a new Mac? It downloads everything from Dropbox again, even though all I did was remove the USB plug from the old machine to the new. Good job, Dropbox. Well done. Now I gotta wait for 4T of data to re-synch. Their super awesome support response? Well, we told you external drives might not work as expected. I’m totally looking for another service. Seriously, $900 a year for this? I feel like an idiot for locking myself into this “service”.
Stop changing stuff!
by Dudebraj9000 on 2018/09/18 09:03
Why do you guys constantly insist on changing the whole interface of the app? Seriously. Every update things are different, and not in a good way. Also, I can’t scroll down on my synced folders anymore. It makes my files disappear when I try. This started after the recent update. I’m not one of those “let me speak to your manager” kind of people but I just had to let you know how bad my experience has been so far. Please fix it, and leave it that way unless there’s a really important bug to fix. Also gave you 5 stars because I know you’re hard working people over there and I pay for pro. Don’t hate the app, just hate the constant changes to the overall look of the app that honestly seem more like a step backward than forward.
Okay...
by SwordInTheLight on 2018/06/05 19:39
Hello, I just wanted to say that Dropbox is actually a really great place to store Office files, sorry if I was harsh earlier. I wouldn’t trust it with all of your files, because I’ve had a lot of issues with the iWork things and all that. The app itself works fine this way. Just wanted to say that. Suggestions: -Maybe we can do a one-time payment for a little extra storage? Like pay $1 for 2 extra gigs. I would definitely pay a few dollars for that. -Support for Apple files. As I’m writing this, there’s no way to edit Pages/Numbers/Keynote files from Dropbox. I use Pages a lot and so do a lot of other people, so you need to add support for those. -Once, I opened the Dropbox app and found that it wouldn’t let me create any Office files. (Like when I clicked “new file,” the option for creating Office files wasn’t there.) I signed out of Dropbox and tried to sign back in, but it said “there was an error” when I tried to sign in even though I got the sign-in info correct! This wasn’t a huge deal since I was able to log back in a half hour later with the create files feature back, but you might want to make sure it doesn’t happen again. -PowerPoint files take FOREVER to load up! (At least for me they do.) Please make it quicker. Thank you for reading!!!
Great except keeps losing recent files
by Paul, just Paul ... on 2018/10/26 00:27
99% of the time when I used this app, it is to do something with one of the three or four files I have most recently edited. For some reason this app keeps losing track of those, which makes it take much longer to use. Last time it was because they forced dropbox paper towns artificially find a recent list, this time the paper staff is back again and all my recent files have disappeared. There is no option to remove the paper spam from the recent list. For bonus points they say it’s easy to contact them if you have problems about the app. It isn’t. When I finally found a way, their support page doesn’t work; it won’t let me choose a device and therefore won’t let submit a ticket. This is of course on my iPhone, the same device the app is running on, using safari, the default and dominant browser. Ridiculous.
Five stars for completely disappointing me!!
by keilaa.17 on 2018/07/24 10:01
I’ve had this app for a while now. They promise to keep all your pictures safe “NO MATTER WHAT” which is all a lie! Let’s say u lose access to the account for a bit so you are inactive with it. Well without them even asking for your permission, they decide to erase your account and all the pictures you saved with it!! I completely believed them like an idiot and deleted my pictures and gave it to them so they can “KEEP IT SAFE” and without even consulting me or thinking about the fact that I have important pictures and things I actually wanted them to keep safe, they just erase and pretend like nothing ever happened. I completely do not recommend this app!! PLEASE DO NOT DOWNLOAD IT!!! GET EVERALBUM OR EVEN GOOGLE PICTURES BUT DO NOT USE THIS!!!
🚫 Not upgrading
by The Blonde Cookie on 2018/10/30 02:50
After looking down the long list of seriously bad recent reviews, I’m NOT doing the latest upgrade (operating under the theory “if it ain’t broke, don’t fix it”). What I’m using now, while far from perfect, is adequate; I don’t have to wrestle constantly with the software, and I know what workarounds I need to employ to get ‘er done, so…its not a perfect world, but no new surprises. I already knew their customer support was nonexistent; I have a “story” of my own. I hope someone sues them for false advertising (for claiming they have customer support). I’d say it’s possible to win that in a court of law: if someone pays for a product and substantially relies on the written description of something (“we have customer service available to serve you,” or whatever is written), there’s a case to be made if the person or business incurred a provable loss due to that reliance. Hmmm… 🤔 Dropbox appears to have gone the way of so many apps - it’s all about the Benjamin’s (as opposed to quality, reliable customer support). But, of course, the less peeps employed, the better the bottom line looks. I noticed, however, that their marketing department must be working overtime. How a 4.7 star rating is possible with as many really bad (recent) reviews is absolutely beyond me. Of course, no one would ever skew the review numbers to make an app look more attractive, would they? 🙄
Passcode compatability with Files app
by Stee-rider on 2018/10/12 11:26
I’ve used Dropbox for a long time, and the only real issue I have with it is that if you set up a passcode you can’t use it with Apple’s Files app. Other similar apps work fine with a passcode (eg Resilio Sync), so I know it can be done. This is actually enough that I’m less likely to use Dropbox for everyday file management. Overall it’s a great set-and-forget program, but it does need the passcode issue fixed. [Response to Developer response: It’s not impossible and it’s not out of your hands. The makers of Resilio Sync must know something you don’t know, because they actually do what you say can’t be done. Maybe you should drop them a line, because I really would like Dropbox to work properly with Files.]
Picture & Video upload is broken
by Ktobs on 2018/10/27 16:12
Picture & video upload now constantly crashes. Very slow upload when it does work. Refuses to upload when the battery is low (even if its plugged in and currently charging!) If I have low battery don't you think it would be IMPORTANT to be able to upload/backup what I can before it dies?!? At the very least they should be an option that says 'continue anyway'. And if the phone is already charging I don't see why that matters? I can't upload a SINGLE picture? Really? Why does dropbox decide when I can or can't upload pics? This used to be a great app but recently it's falling apart. The media player is missing many desired features like fast forward/rewind 15 seconds, etc. Please fix the app! I've been a long time customer but I'm finding more frustrations than conveniences. Please fix the pic and video upload! App constantly locks up and crashes.
Connect A computer
by Hotshtuf on 2018/08/06 20:35
Oh my gosh! I was having a difficult time logging in on my desktop - trying to remember my password and it wouldn’t let me in. I figured I’ll just continue to use the app on my phone, until I saw the “Connect A Computer” button. I pressed it and in a matter of seconds (I’d say less than 45secs) I was able to get into my account on my desktop computer. It was just three easy steps! I’ve been using Dropbox for almost 8 years and thought it was good but nothing outstanding enough to write a review until now. I just hate the little badge icon that appears on a document when saved in Dropbox. I hide it but it comes back... All good tho!
Review
by big-prof on 2018/07/15 01:53
The AI has deteriorated to the point that the uses has to guess the German gender of a word If you guess wrong no recourse the a few frames later same clue and same answers but previous answers wrong because they wanted the other gender. To me the crowns XP and gems do nothing and are useless. I will not use gems to buy health as this bypasses the learning in practice. The old habit of using practice to introduce new words or concepts continues. I tried using groups only to discover spent time getting right answer to get more XP‘s again bypassing learning. So dropped that. The apps AI used to allow for spelling errors but that feature has been lost. The practice section is useful but this section has a huge amount of repetition, which is a time waste to get a health. I have compared answers given in app with other translators and don’t get the apps results. I have used other translators results in app sometimes getting a correct sometimes getting a false. Therefore, not sure how much to trust the app and/or the other translator. Still sorting this issue out to determine trustworthiness of app or should it be dropped. For reference I only use the app with aids, not sure spending money for aid free buys me anything.
The one app I can’t live without
by Kaiaim on 2018/07/14 20:29
What can I say about an app that gives me access to everything I have from my cell phone- simple intuitive fail-free. The biggest tech mistake of my life was switching briefly to another service which lost my data and treated my like dirt when I asked for help. There are few things I’d like Dropbox to change but they aren’t specific to the app. The only app bug I’d like to see changed is the folder size limit which does not apply to desktop versions. it has been an inconvenience to break up one of my large folders, but still worth it to have my whole life with me anytime anywhere.
Almost really good
by mgar5544 on 2018/12/06 15:25
The scan feature has been really nice but one thing has driven me crazy. Using a phone, how hard is it to zoom into the document or receipt you are trying to capture? Not really that hard!! I personally don’t mind if i have a piece of the surface the doc is sitting on captured with the image. What drives me crazy, however, is ALWAYS having to adjust the image to actually capture what i intended to. The success of the auto detect feature is less than 50% for me and that’s only because I’ve gotten better at tricking it. Long story short, please Dropbox, at least have an option to disable the auto detect feature. I keep thinking this is going to fixed with updates but it hasn’t.
Saving Offline
by Byhiu on 2018/10/17 20:34
I’m wanting to make a certain folder in my Dropbox available offline. But I need to make sure before I do so. That the contents of this folder that I’m wanting to make offline to view whenever with data or not.. that it won’t be automatically updated into my iPhone camera roll. Or put into a folder in my iOS camera roll. That would be BAD... very very BAD. so that’s my concern. I need to make sure that these sensitive confidential files won’t be seen ANYWHERE else except offline in the Dropbox app. And not in my personal camera roll. Please advise. Respectfully, Dropbox 1TB user. :)
“Camera Roll” is not the same as iOS’s Camera Roll
by SeriouslyDave on 2018/08/31 07:31
Reply to the Developer Response: The Developer’s reply discussed automatic photo upload. However, I was not talking about automatic upload and did not use the term. I have modified my review to clarify. —- Review —- When manually selecting photos for upload from an iOS device, Dropbox is shows an iOS Moments view of iOS photos. Dropbox calls this “Camera Roll” even though it does not match the iOS Camera Roll. Worse, Dropbox does not offer a way to select photos for upload using a view that’s in iOS Camera Roll order. You have to remember the date you took a photo or do a whole lot of scrolling if you have more than just a handful of photos (scrolling because of the screen space wasted by an iOS Moments view). This is a not user-friendly approach. This is not the only usability issue I have with Dropbox and I use Dropbox less than I would like because of these. However, it still remains somewhat useful to me so I gave it three stars for the somewhat usefulness.
Great way to access cloud files
by Jedidude on 2018/08/07 02:07
Having this Dropbox App is a great way to have accessto your (Dropbox) cloud documents; specially since it integrates with the built in Files app. It's also a great way to upload things to your Dropbox account. Starting out with 2GB of free data is pretty silly in this day and age, but that describes the service, not the app. What I do find ridiculous about the app is that a simple feature like "Make available offline" is hidden behind a paywall. Really? I need to pay to maintain files on my device so I don't have to constantly use up your service's bandwidth whenever trying to open such files? Just ridiculous..
Sort files by creation date
by Trololololol222 on 2018/10/24 13:53
Hi, I have had an amazing experience with the app for iPad. I use Dropbox to save my photos and videos, my memories. Camera load is very useful. I have one suggestion: the option to sort files by creation time is not available. It is possible to sort them by modification time, but is not the same. It would be awesome to have that option available, because I will be able to see my photos and videos in a chronological order. Me and my family will be very happy if this option comes true. Greeting an keep up with the good work.
I no longer have a need to keep this on my phone
by Skyscan305 on 2018/11/01 17:35
I have to use dropbox’s website to upload or even view any of my files now. The app is broken and useless on iOS 12 with an iPhone 6s Plus. This is poor optimization at it’s finest, and it’s been this way for weeks with no effort on dropbox’s end to fix it. The app freezes and the whole app must be deleted and reinstalled to get functionality for five minutes of usage, it also lost all of my starred files that I use for work. Then they have the gall to try and push their business product on me? No thank you! I will never be a paid customer of Dropbox after this! I was a beta tester back when camera upload was a brand new feature, I’ll be going to Box now!
It's sooo slooooow...
by thebasher on 2018/09/14 01:05
About a year ago I tried to use Dropbox for photo and video backup from my iPhone so I could clear up some space....It was so slow it was useless. I literally had to upload 1 file at a time or it flat out would not work. Fast forward to today. It's the exact same thing. I've been trying to backup 64 files (videos less than 60 seconds long shot on my iPhone 5) and it's exactly the same thing. To make sure it wasn't my connection I sent a 1.5 gig file to a client via WeTranfer to test and it only took about 20 minutes. On the laptop I have no problems but the iPhone app just doesn't cut it.
No support/Tried to charge for a cancelled subscription
by Xvd68 on 2018/09/22 16:47
BEWARE! I cancelled my trial, the App Store tried to charge me a week before trial was up, then continued trying to charge me,fortunately I had removed my credit card before that because App Store said my valid card wasn’t valid, obvious App Store problem. Way to go Apple! Dropbox sends emails you can’t reply to, and there is no way to contact them thru app or website, I’d rate ZERO stars if I could, how are users supposed to get support? Reading other reviews, apparently there is none, that’s a major FAIL!!! I suppose the app works ok if you have access to high speed internet or work with tiny files, but if you don’t or are limited to a cell connection it’s pointless if working with large video files.
Please fix the problem
by D.James.E on 2018/06/04 01:09
I use Dropbox for numerous things online, both business related and personal. In all circumstances I need to be able to interact with people on shared documents and the most recent update has made that impossible for some reason on my iPad. I’m sure I’m not the only one with this problem so it should probably be fixed right away. If not people like me will have to find other programs to use. That aside, before the problem occurred Dropbox was my go to on all of my devices. I sincerely hope this problem gets fixed.
Documents On The Go
by Fan L33 on 2018/05/27 02:07
Always there, online, offline, moving documents from one platform to another, Dropbox is your quick, easy, no fuss solution. It’s one of the cleanest layouts ever created (in my opinion). I would defiantly suggest giving Dropbox a try for anyone going to school or working in business. Other platforms exist such as google docs, or Microsoft office, which I also use, but Dropbox has them beat in speed of upload and download, and loading of page, AND ease of navigation.
Poor support
by Rodger584 on 2018/11/23 21:39
I have been using Dropbox as a tool to exchange files between my iPhone, 2 ipads, and several windows PCs. When I encounter errors, the messages are very ambiguous. Often the message is followed by a “try again” phrase. Trying again has never worked without doing additional research and changing the operation. Often the change involves using an alternate ‘cloud’ and it’s tools. The only support tool that seems to work is the the ‘community’, but this is normally very high level and cluttered with noise. It requires a lot of time in searching and reading that rarely returns a helpful answer.
Just signed me up for a subscription
by caylaatx on 2018/09/05 14:02
I downloaded drop box on an old phone almost 2 years ago(when it was free), got a file sent to me, never used it again, got a whole new phone and forgot about it, I just noticed on my credit card bill about 5 months ago I got upgraded without my knowledge and have been paying 10 dollars a month and now Dropbox is like “oh I’m sorry We have nothing to do with that it’s the Apple store” and I’ve been trying to get my money back for a month and there is no way to get a hold of anyone because it’s such a big company they can just take your money and you’re forced to deal with it. Not cool at all. I even cancelled and it still took my money this month, AGAIN.
Frustrated with the most recent update
by DanieF1020 on 2018/08/24 04:56
I’ve really enjoyed Dropbox. It makes accessing my files across multiple devices so easy. After the most recent update I’m no longer able to attach files to emails through the “attachment” option in the mail app on my phone. Not everyone has a Dropbox account and I hate sending links to the files as it seems unprofessional to me. I’ve looked into it and it seems many people have experienced this issue. I hope it is resolved soon.
Buggy - cannot access any file from App
by Neotk9711 on 2018/11/27 14:37
I am a Dropbox professional subscriber for past several years but now will be moving to google drive and cancelling my subscription. The App has a major bug since iOS 12 - I cannot access any file from the App but I can access same file using mobile safari. I have been emailing customer support for past 2 months and keep getting canned and useless responses. I also tried to escalate to Drew Houston, CEO of Dropbox but I don’t think he cares. I will be writing about this bad experience on other social platforms as well. I have been a shareholder as well but given how bad their general approach towards customers is, I will be selling my shares as well.
What is the point if you cannot download the files? Updated
by user 272475728 on 2018/09/05 19:08
I have been trying to download a file from a paid account to my unpaid account. I am unable to download any files from my Dropbox account to the local storage on my device. This gets one star until Dropbox realizes its existential purpose if transferring files from one computer to another computer and not one account to another account. Review of paid trial version. Now I am not able to select more then one file. I have the option of downloading a file but that’s not that helpful to me if I need to download gigs of content for work. Additionally it limits the file size you are able to download to something between 50 and 100 megabytes. That what.. a minute of 1080 video? Why do I not have the option of downloading an entire folder of content. I am willing to pay for the Dropbox experience I had in 2012. I am frustrated when the basic law of modern economics that things get better and cheaper over time is rolled backwards by greedy present hedonistic executives.
Could be better
by Marley-blu on 2018/08/26 13:45
Of the few paid cloud services that I suscribe to, Dropbox would be the first one that I would close. Fewer returns for the buck. The cloud service is clunky and counterintuitive, inc. it’s search engine. Uploading and managing files, as compared to other services is a chore. They haven’t upgraded the available storage space in years (1 Tb). It continues to be great, for what most of us signed-up for, to begin with— sharing docs with others, and for syncing frequently used files/folders in our hard-drives. But this is now also possible w other cloud providers.
good
by 🍥Cream🍥Pop🍿 on 2018/12/10 23:38
it’s a good app, it’s very useful when i broke my screen and needed to upload about 3000 photos off my phone but a huge issue is that when i need to download them all BACK on my phone, i have to go and redownload EVERY individual photo. i don’t have time for that !! they need to add a feature where you can select multiple and export them to camera roll all at once and/or select a folder(s) that you can download to camera roll bc it’s so annoying to redownload every picture/video individually. PLEASE FIX THIS
Dropbox is just awesome!
by mayerou on 2018/05/27 19:29
Dropbox keeps me well organized with all types of data by allowing me to sort them out into files & folders. It also allows me to share with others selected data, files, folders or all of it and even to allow others to make changes to selected or all data. Furthermore it allows one to share large files & folders. Dropbox is just AWESOME! I can’t wait for the next improvements to come by!
Multiple file exports possible?
by Aaron1989 on 2018/07/15 14:59
I have been using Dropbox for years and love that it is accessible through an app for IOS. I am having a major problem, however, which may be a deal breaker. I am unable to find a way to export multiple files to a device at once. Currently, I have to save each file separately, and when dealing with hundreds, or thousands of files, this is just not practical by any means. I will gladly change my review if this fault is truly user error, but I have found many others with the same complaint.
Great app. Needs to keep pushing to push the bounds
by ProfChris32 on 2018/11/20 12:50
Amazing app that does a very nice job and helps with workflow tremendously. I wish it had two features: 1) the ability to choose which app to open files in directly from Dropbox (like pdf expert instead of just adobe) 2) syncing / comparability with Microsoft word so that when you make a file available offline in Dropbox you can open it from Dropbox in Word without internet.
Helps Maintain an Organized Life with Safe Reliability
by C.O.G. Forever on 2018/09/15 06:38
Using Dropbox has helped me in keeping everything in a safe and easy to use platform space. My favorite feature is the ability to scan an upload documents just by taking a picture of it. So far, so good! I would recommend others to give it a try so they can appreciate the advanced technological features and a stress free tool that’s easy to learn how to use.
Big problem with sharing files
by Farahzadi on 2018/08/18 23:55
Everything with Dropbox is cool but whenever I want to share a photo from gallery or a pdf there’s a big problem that I can’t just use “share via” cuz when I select Dropbox I have to assign an email address to share the link with. It can’t just upload something directly to Dropbox without sharing. And another problem is that I can’t share a file directly from Dropbox; I just have to send the link
Fixed ..
by ScheinerLaw on 2018/11/13 03:11
Our office has a business account w/ 5TB storage. Dropbox app on my Iphone X (w/iOS 12.1) was virtually useless for about a month. It continually froze & crashed. The latest update seems to have fixed the problem. My hope is the developers will do a better job of vetting & testing their updates, before releasing them to the public. If that means releasing fewer or less-frequent updates, so be it. What good is constant tweaking if you jeopardize the reliability of your product?
Acting up
by 131mon on 2018/07/04 19:21
Usually this app works seamlessly but lately has been giving me issues with saving files. When I try to save (or export) an image to my phone, it starts the process but then the “exporting” pop up doesn’t go away and I can’t continue to browse photos because the pop up blocks it. I can only continue using the app after I close out completely then I have to go scroll back to where I was. It’s a bit of an inconvenience to have to close down the app after every photo I view/save.
Children Doing The Quality Control
by Joliver332 on 2018/10/24 13:17
Most of my files are missing... no indication of them being updated or syncing or a data wheel turning... just says folder is empty.... been waiting four hours now no files... is quality control just an out dated concept? Where are my files? Update: now photo uploads stall after 2 photos. Rebooting the phone gives the ability to load 2 more before stalling again Update: for some reason the developers have decided to get rid of the refresh function. So when the app bombs out there is no way to refresh the view… Why would you eliminate the refresh function?
What has happen to DB?! Now it constantly crashes and freezes
by Chyznachoslayer on 2018/10/31 11:47
What’s happened to DropBox? Was a super reliable app. In the last month it now constantly freezes and crashes on my iPad, iPhone X and iPhone 6s so much so that I can’t use the app any longer. I have a pro business account and have use DB for 5 years and loved it and rated it 5 stars. Now it is completely broken and unusable. I have uninstalled and reinstalled multiple times and also done all the Apple updates on all three of my devices and it still constantly freezes and crashes. I have quit using it. Please, please fix. This is very unlike DropBox.
Absolutely amazing, I’m just nitpicking
by Dissiponted on 2018/08/09 17:11
Now this app itself is amazing. I have been able to use it to listen to music offline, and not have to pay for any subscription service. This honestly earns it 4.5 stars in my opinion, but sadly I can’t rate it as that. The only thing I can think of that I have a problem with is that when you are listening to audio clips, there is no button available to loop the sound. Otherwise, absolutely amazing!
Background sync doesn’t work unless you leave app open
by paul536754 on 2018/12/07 13:34
Background sync doesn’t work unless you leave app open. Edit in response to developer comment: I did have background upload over cellular on. Basically it just doesn’t work well. What if I don’t change locations? Why should it matter for uploading? Why do you need location? Why arbitrarily choose to not upload large files? I expect background sync to work fully for everything otherwise I need another solution and one that doesn’t use 25% of my battery!
Caution! Don’t trust the memory Drop Box offers you - Get close and locked up!
by Buck Phillips on 2018/07/28 03:14
I don’t appreciate this on bit - with memory still left you can NOT add unless you buy more storage space. This is deceitful in my opinion. Suggest going to Google drive or somewhere else before spending your money with these characters. If you think I’m kidding, here’s part of the actual response they send before asking you to Annie up more $$$: This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape.
New Features
by dvrkWHTE on 2018/06/14 20:56
You guys need to add better features for audio files. I want to be able to have a section for my downloaded audio files and be able to play the song on repeat for that one song and be able to skip to the next song as well. It’s very limited and annoying that I have to swipe up every time and press play once the track has finished so it can replay again.
Avid user
by Saywhy on 2018/06/10 15:52
I have been using for years now without worry of being someplace in some meeting without necessary information. Does not matter which of the 3 computers am or am not using information is available by signing in, whether using Windows or IOS. Love having documents available offline; planning for meeting in places without internet access.
Unuser friendly garbage.
by Natural Action Center on 2018/07/13 23:11
The features are hidden so you have to click all over to try and find what you’re looking for. Once you upload files and create a folder to put the files in, it doesn’t let you add files to folders. You have to start the whole process all over. It restricts you to only sharing once a day, but they have the system rigged to tell you that you exceded the once a day limit when you haven’t shared anything at all today. If, I’m able to share this file today, I’ll never deal with this junk again. I’ll keep using the wetransfer website.
Current version super buggy
by Roy Willyfish on 2018/07/12 10:01
NEED A MEDIA PLAYER!!! Keeps playing whatever song I was playing last at random times, even after killing the app. Has also been doing a lot of freezing and restarting. Maybe if you had a media player.... Otherwise app is an absolute life saver. Being able to coordinate large files with others and send links in a snap is fundamental to my professional existence.
Horrible
by LindaF520 on 2018/05/18 17:15
I've used Dropbox for years and loved it but for some reason they've changed something majorly and it's horrible. I've texted and emailed and gotten no answer....i used to be able to see my files when i was on the road from any of my devices, they used to sync nicely Now nothing syncs, plus a feature i loved veggie was being able to edit or add something to a file, no more :( If anyone has a clue on getting these two features to work again, I'd love to hear it. I'm a realtor and need to see and work on my files enroute without having to drag my pc everywhere
Small things would make it robust.
by sleepsss on 2018/10/23 18:47
Out of the plethora of years I've used this service and app, the only thing that'll make this app any more solid is if it finally allowed any media file, such as music, play in the background while browsing for other files. Also, a seek bar for media. I know this isn't a music player app, but it would improve it's quality a lot.
Issue with paid account saying it’s full when it’s not.
by Artist Couple on 2018/08/14 17:03
I am the admin of a Dropbox plus account. We pay for 1,030GB of storage. We are having an issue with the Dropbox for iPad (pro) app saying that Dropbox is full and to contact the administrator, except I am the admin and the app is logged-in with the admin credentials. I have tried signing out and signing back in as well as uninstalling and reinstalling the app. Very frustrated as we use Dropbox on a daily basis for our small business... currently are using 6.7% of our allocated amount which is nowhere near the 1TB we pay for...
Single best sync tool available
by IpsissimusMarr on 2018/05/29 23:28
After testing every major sync provider, even rolling my own, Dropbox wins hands down. Other providers have issues consolidating multiple users’ edits, and multiple offline edits. Never had a single issue with Dropbox! Have been using it for years and cannot live without it.
A fraction of OneDrive functionality
by Simdude on 2018/05/16 09:50
I haven’t seen the issues of others but Dropbox is simply a poor value compared to a service like onedrive. Dropbox give 1 TB for 100 a year. For that cost, you can get a family plan of onedrive with five 1 TB accounts plus full MS office and an hour of Skype calls for each of the 5 accounts. Dropbox will have to drop its price in half to remain competitive with these other services or it will not be around in 10 years.
Rating Trends
13,22,26,17,16,12,9,13,11,17,9,0,21,4,0,0,31,13,14,9,5,3,21,13,10,20,15,6,15,9,18,16,12,10,23,39,17,25,11,11,12,5,6,8,10,12,8,7,3,11,10,440,0,23,7,0,12,13,15,6,10,5,1,1,8,1,16,15,10,4,3,11,2,6,12,8,0,5,4,0,3,12,0,0,12,0,0,0,59,0
All Versions
4.0
74,145 total
 5
41,688
 4
10,179
 3
6,392
 2
4,652
 1
11,234
Current Version (126.2)
4.0
20,178 total
 5
16,668
 4
1,765
 3
590
 2
326
 1
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Version History
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App name
Dropbox
Description
Dropbox is a creative collaboration space designed to reduce busywork, bring your files together in one central place, and safely sync them across all your devices—so you can access them anytime, anywhere. And sending large files is easy, even to people who don’t have a Dropbox account. Features like the doc scanner, shared folders, offline access, and more make collaborating with others simple. Features: • Work on files with others through shared folders • Use the doc scanner to turn receipts, whiteboards, and notes into PDFs • Comment on files to share feedback with your team • Sync, share, and edit Word, Excel, and PowerPoint files We'd love to hear from you! Join the Dropbox community: www.dropboxforum.com We offer a free 30-day trial and in-app purchases for Dropbox Plus. Existing Dropbox Plus customers can also upgrade to Dropbox Professional. Dropbox Plus customers have 1TB of storage and Dropbox Professional users have 2TB. The amount will be charged to your iTunes account and will vary by plan and country. You’ll see the total price before completing payment. Dropbox subscriptions purchased in-app renew monthly or yearly depending on your plan. Plan pricing may vary by country. To avoid renewal, you must turn off auto-renew at least 24 hours before your subscription ends. You can turn off auto-renew at any time from your iTunes account settings. Dropbox also offers one-month trials for monthly subscriptions. Terms of Service: https://www.dropbox.com/pricing_terms Privacy Policy: https://www.dropbox.com/privacy
Can’t download onto my iPhone
by Botanicalsou on 2019/01/18 06:59
Unclear why and no system in place to follow through with
Great but expensive
by Roma3191 on 2019/01/17 21:38
Great app and upload speeds. But your plans are too expensive especially to users who doesn’t need 1Tb there are tons of competitors who offer 100-200gb plans with much cheaper prices. So I’m switching to GDrive
Files
by alexnina2 on 2019/01/17 08:07
Why can’t I delete files?
love dropbox
by wbwben on 2019/01/17 01:44
i love this app so much, it’s great for storing video clips and they automatically sync to my phone, even if i logged in on another computer
such a disappointment (app)
by ml baxley on 2019/01/16 21:36
takes 4 taps to send a 1 file. this is such an uninspiring software to use.
Mohammad
by الغافي on 2019/01/16 10:08
Hi, please set the Arabic language for the settings.
Meh
by Cowboy77352 on 2019/01/16 06:48
Scan function is pretty bad when compared to scannable, etc. Keeps asking me to sign with Adobe first before Dropbox option which is counterintuitive -- Bumped it up a star because there is offline folder capability — As of 1-15-19 I really want to like Dropbox but the ‘live stream’ of my ever changing files is not visually appealing to me.
Do not install thi... use the web site
by kip-dog on 2019/01/16 05:20
The existence of this app on my phone makes it impossible to view zip files shared with me by others. The link opens in the app, which cannot view images in zip files. If the app is uninstalled, the link works fine and the images can be viewed in the browser.
15-year Dropbox user. Decent App, service is now Prohibitively Expensive … 😕
by GTD Meister on 2019/01/16 00:54
Moved my daily activity to a more affordable service. Cloud storage is only worth so much a month!!
So, I should be reimbursed for my time now...
by 100 miles a minute on 2019/01/15 22:54
I’ve been trying to get into a shared work file for hours now. I finally (after restarting my tech, deleting and reinstalling the app) tried to email customer service. I am told that someone will email me in a few days. Wow. I’ve paid for the upgrade, but I still only have 2GB of space, and therefore cannot access my work files. Terrible customer service when you’re paying for the app, and crickets 🦗.
I can’t unsubscribe
by Handbags hi on 2019/01/14 19:08
I have tried to unsubscribe multiple times and it will not allow me to do so. I’m being charged for the use of this app and I don’t even use or want it.., awesome. I do not recommend
Help?
by JulieBlanc on 2019/01/14 17:43
I think the app is useful. However expensive and not user friendly. For example when trying to downgrade from paid to free it doesn’t appear to be possible. So please don’t provide instructions for actions which appear not. The F Bard.
You’re really going to force mobile users to download this?
by Boomer-Sooner on 2019/01/13 02:32
I don’t care how nice your app might be. Don’t force people to download it just to view a file someone sends you. Stupid and slimy way to get clicks
Needs improvement
by Eolnshurdlu on 2019/01/12 23:46
This application has greatly improved since my last review. The only thing I would change currently is the new photo tweak which is just useless bloat. The software can not be a Swiss Army knife without becoming cumbersome. I would focus on more obvious improvements instead.
Great app takes forever
by MrBadd on 2019/01/12 23:31
When it takes 24 hours to upload a 15 minute video that’s a little ridiculous. Uploading takes forever. And it shouldn’t. Update: cancelled my subscription. Nothing will upload anymore. Waited 2 days to upload a 10 minute video and it couldn’t upload. Not Going to pay for something that can’t do what it says. Please contact me when you fix the app.
Used to be awesome
by RacerX996 on 2019/01/11 05:20
UPDATE: Uninstalled, rebooted my iPhone and reinstalled the app and it works again. ———————————— It used to be awesome. Recently the iOS app is junk (files won’t open, just spool) and suddenly photos and files are corrupted and won’t open or suddenly are missing completely. Doesn’t matter whether it’s the iOS app or accessing through the browser on my desktop. $75/month for crap.
Frustrated
by ring 47 on 2019/01/10 17:54
I tried to open a file and it says that I needed to go to a different format. So I sent it to my email address and opened it their, only to have it say that I need the Dropbox app to open this file. Of course I already have the app so the circle your wagons for nothing is frustrating.
Not happy with latest update
by Jfielding on 2019/01/10 03:36
Files are taking way to much time to load since the last update. Have to close and reopen the app multiple times for it to load files. Even some of the offline files don’t want to load. Please look into this issue.
Scammy “free trial” 750.00 later....
by danceractress on 2019/01/09 23:13
Signed up for “free trial” through an in-game offer. Trial only valid upon input if credit card. If you don’t manually cancel, you are automatically charged for a year at $750.00! How many people who need a product like this shop for it through a game?! These are predatory practices. Kids play games. I will be submitting this to the CFPB.
Good backup, but
by BAR112 on 2019/01/09 03:31
2019 Update: STOP harassing me to upgrade—apparently $99 per year isn’t enough for you greedy developers! Getting sick and tired of being constantly pestered to upgrade to a business account on the app, on the web, and on my MacBook (“save 20 GB space...”). Pandora did that and they lost my business. Stop it! Previous Review: Have been a premium Dropbox customer for many years; and overall relatively pleased. However, I don’t entirely trust it with my precious photos taken over the years. Also, please provide support for Live Photos, save my EDITED photo (not original) or both; and lastly, allow us to view smooth videos. These implements will bring my rating back up to a 5.
Keeps closing out of app . Takes to long
by MaribellMarie on 2019/01/08 06:03
It’s been 5 days since I downloaded this app , and as soon as I downloaded it I started to upload all my pictures (350 pics) well we are now on our 5th day and everything is still uploading , so it uploads 2 pics per day . Which is RIDICULOUS!!! And I can’t be on the app for more than 6 seconds because it shuts down and takes me back to my home screen . !!! This is by far the WORST APP EVER !!!!! DO NOT DOWNLOAD!!!
A serious bug!
by Timinater on 2019/01/07 02:06
Generally, this app works amazing, thank you so much for all the great work! HOWEVER! Suddenly, files will not load/open for me. It happened a couple days ago when I went to check, and I dismissed it. Now its not happening again. As someone who uses their iPad as their computer, this is a huge problem!! Please fix!!!!
Only use when I have to.
by MilesDvs on 2019/01/07 00:56
The Dropbox app has never worked well for me. The latest glitch is the search function simply failing. The one good thing is being able to play videos directly from the app/site, which does seem like a legit differentiator. Other than that, I prefer Dropbox’s competitors in almost every way.
Horrible
by donna381 on 2019/01/06 18:09
Useless app. Not user friendly. I spent an hour just trying to figure out how to open a file, seriously an hour, and could not get past “download Dropbox paper”. Never succeeded in opening one file, much less sharing files between devices. Googled help for this app and was told to click buttons that did not exist (but clearly should exist!). You would think an app that is supposed to help you manage documents would at least have a straightforward way to open a file. That’s the most basic thing most users would want to do and after one hour a person of at least average intelligence can’t do it. I typed the name of my document in the search bar and it told me it wasn’t found. Double checked for typos, again it wasn’t found. Tried with just one word which I knew to be contained in many of my document files... still “not found”. Ridiculous and frustrating.
New update makes it difficult very difficult
by no nameplease on 2019/01/06 14:58
Is there a way to go back?
Worst service ever!!!!!
by vedeta h on 2019/01/05 14:43
I have been a Custumer for over 10 years no problem. I have a yearly contract with them. This year they took the money out of my account. In June 2018 and turned off my service in July 2019. I have been fighting with them for months I gave them the receipt from my account and the Apple store. The app say active until June 2019 but when I go the the app it say full must pay money. They said they didn’t get a payment so I need to pay again. I have tried to contact them. You can only talk to them though email or twitter they will not call you. They don’t respond or slow to respond. After months of trying to get in touch with them and proving I paid. They still did not turn on my service. I called the BBB on them and they never responded. Something so simple to solve has turn me off from this product and has made me find other services better than this.
Slightly disappointed
by Netflix Is UGGHHHHHH on 2019/01/05 14:40
Dropbox is good but one problem i have with it is that when you upload photos, it jumbles them all up so there is no order and I can never find photos I am looking for. It also takes FOREVER to upload videos, like over a week until it’s pointless to try. And i wish to export or delete there was a “select” option for group exports/deletes of photos.
Ehehe Er yeah Er iOS FIEL MANAGEMENT IS SO COMPLICATED ITS IMPOSSBIBLE and yeah.
by mikaeltronia on 2019/01/05 04:52
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Too many distractions
by NTXredhead on 2019/01/04 16:07
I use Dropbox and will continue to use it but I’m sick and tired of the popups that interrupt my flow when I’m working. This app constantly shoves notes in my face about what I can do when I’ve seen these boots hundreds of times. There’s no way to turn them off so they just keep adding extra time to what I’m doing dropping my efficiency. I don’t care to be pestered all the time by something I pay for. Stop distracting me from work.
Bad update
by mrsrodriguez26 on 2019/01/04 04:43
I’m trying to get Things uploaded into my drop box and when I keep checking up on it it shuts down and closes my app I use to thing it was a 5 star and now I say it’s going down to 2 star you need to have an update so the app won’t close down.
Hi
by wunnaphyo on 2019/01/03 10:35
Like
Do not want monthly subscription
by twdAmour on 2019/01/03 08:40
Why am I being charged. Please, please fix this. Cancel the plan and refund my money. Thank you.
broken
by AlexOG15 on 2019/01/02 21:18
the app is not letting me create, rename, move, or delete files and folders. a message telling me there is a problem will pop up whenever i try. completely unusable. 👎
PDFs broken
by tch626 on 2019/01/02 20:50
The recent update has rendered all of my PDF files useless. I cannot open anything on the iOS version of drop box for iPad. I know it is syncing because new folders that are made on my desktop is reflected in the app. However, when I open ANY PDF files, I get a picture of a cat on a box with “error loading the file”. I really need this to work. I am currently using the iCloud Drive to access my Dropbox and bypass this stupid error in the mean time. PLEASE FIX!!!!
Can’t use it for adding attachments
by A dog101 on 2019/01/02 20:37
I’m trying to add one of my resumes that’s saved on the drop box to an email response back on a job offer but it’s not letting add the attachment there’s a big problem with me
Version 124.2 is Terrible
by WhyArentAnyNicknamesAvailable on 2019/01/02 16:40
What good is an app when you can only see file names but can’t open the files? Is 20 minutes too long to wait for a 120kb file to open? I honestly wonder if they tested it before the release. I’ll give them 1 week to fix it, or I’ll cancel my Business level service with Dropbox.
The Background upload feature requires location access
by mbenner1977 on 2019/01/02 16:25
This feature is available without location access on Android. It is NOT necessary in order for the background uploads to work. Once this privacy breach is fixed for iPhone I'll give 5 stars. This is the main reason I use Dropbox and do NOT want to have to share any info about my location just to make it work.
Most recent update
by Catg3 on 2018/12/31 22:40
The most recent update just arbitrarily removed the passcode setting that I’ve had enabled since I first downloaded this app years ago. Very frustrating to find out that both my personal and company Dropbox were without a passcode until I discovered it.
More than a account
by HsH1408 on 2018/12/31 06:20
Isn’t it better we can log in more than a account and switch between them? When you have 2 accounts in a 1 device, what do you do?
Moving files could be more efficient
by Femme2Mrbd on 2018/12/30 02:57
I upload hundreds of photos to my Dropbox from my iPad every month. The ability to upload multiple pictures from my camera roll to Dropbox would be greatly appreciated. I'm not sure if this is an Apple restriction or a Dropbox issue.
.txt file unable to read asian language
by Michpp on 2018/12/29 16:32
Hi, Dropbox has been very useful and handy to me but I’m really frustrated with the recent updates- after updating to the latest version, all the .txt files with Chinese characters turn to monster words when I open on Dropbox app. It used to be able to read the Chinese characters automatically before this version. Now I can read any of those files on phone. Please fix this issue, thanks in advance
ARE YOU KIDDING?
by Havenhdid on 2018/12/29 00:34
I had a Dropbox account for a couple years. I haven’t used it recently and have not gotten the emails saying they were going to close my account. They literally will not let me sign into my account with MY pictures and the email said they have been deleted? Are you kidding me. These are my pictures. They are my memories. I’m sorry I don’t go on the app daily but they were nice to look back on every once in a while. Now my account no longer exists and my pictures are deleted. Who tf thought that was okay to delete peoples pictures. I’m mad. I want my pictures back!!!!
Way too much $$$ for too little
by Vrotate on 2018/12/28 14:43
There are not enough options for managing files with this app and it’s price tag. Much better options for the money.
Don’t need it
by VicLaraAcosta11! on 2018/12/26 21:35
I sincerely tried to unsubscribe to this but it doesn’t let you ! If it offers you a free trial you have to jump through a million hoops to unsubscribe from it. Just don’t get it. They’re still charging me for an app I don’t use and have tried to get rid of.
Trash
by Dan Garrett on 2018/12/26 20:31
Does not work. It only copies like a cover sheet of the download onto my iPad and will not open any file. What good is a picture of a file and nothing of the file is received on the iPad?
Sometimes helpful
by The Souzs on 2018/12/24 01:14
I often can’t get in/access items that are in there. When it works, it’s helpful.
Broken, last update us useless
by jeyo99 on 2018/12/22 14:56
Now it’s impossible to save from another app, the result is “Signed out” from Dropbox app after asking for the update.
Difficult to cancel
by JDGEYE on 2018/12/21 05:24
There was an offer of a “free trial” for 30 days but in small print it says it will automatically start billing you after 30 days. I opted for it before I read the small print. After spending hours trying to find a way to cancel I’m still stuck with this plan. It’s hard to reach someone by phone and apparently this is a third party. Buyer beware. Once you click the button they make it very difficult to cancel. Still trying to cancel!!!!
Great app but...
by ashsjgifjdjffhf on 2018/12/19 21:49
It’s a great app but you have to pay to have 1 terabyte at least give up 10 gigabytes
Cancellation
by Dissatified Client on 2018/12/19 14:23
I’ve been trying to cancel my service and I’ve tried in app, chatted with a rep and sent an email but still no cancellation...it was not this hard to sign up. How do I cancel?
Love it, but a few gripes
by lange528 on 2018/12/19 04:35
I rely on this app for everything. My only complaints stem from two issues. 1) Half the time it seems like I open the app and it completely freezes for 30-60 seconds. Even restarting the app doesn’t seem to get around that. 2) It is WAY too easy to scroll down a list of files and accidentally swipe a file into another file. That feature only works when I don’t want it to, and it’s really frustrating.
Useless
by Pageswanter on 2018/12/18 15:30
The app never works regardless of my WiFi connection.
Can’t edit the size of the text anymore
by review236 on 2018/12/17 23:29
You used to be able to reduce the size of the text significantly but now it doesn’t work. Only gives you the option to have larger text and you can’t shrink it anymore. This is annoying and I use it for work. Please switch it back.
Super clutch app
by Mr Alex Y on 2018/12/17 22:20
Super useful for two reasons: (1) grabbing a file that I initially put in Dropbox for later usage (particularly offline usage) and (2) document scanner, now I make sure I have a digital copy of everything. The file sharing and commenting is pretty good too
Spinning on Cellular
by macinsetex on 2018/12/17 21:32
iphone 6splus. 64 gb. This is the second instance in 48 hours where file/document does not open. System and app cellular data turned on. Can access any document through other connected apps. What’s up with this app?
Exporting multiple photos to camera roll
by Skywalker999were on 2018/12/15 20:28
It’s a great and really usefull app, but please make an option to import multiple images from dropbox to cameraroll! It’s frustrating that there is not an option to do this, insteadwe have to save 1 by 1 image... thank you!
Custom Hyperlinks
by Blastrx on 2018/12/15 01:20
I have spreadsheets saved in dropbox that have custom word hyperlinks (a blue word shows instead of the web address). However, nothing happens when I tap on the blue word. Can you update the app to open custom hyperlinks? The website is saved in the file, so it should still link.
Fix this
by Ripclawz on 2018/12/14 05:11
I haven’t had any issues until today when it’s not letting my export video files to my phone.
No offline files!
by Alejandropf44 on 2018/12/13 21:51
No offline files no more unless your subscribe. Don’t update!!!
Offline Files are Unreliable
by diverge on 2018/12/13 21:14
Offline files often won't download.
Lots of glitches!
by Meowmeow237 on 2018/12/13 15:56
If I’m paying I thought i was suppose to see some type of upgrade besides more space... I can only upload one file at a time. Save photos and videos from my dropbox one at a time. It takes all day to load and if you leave the app for even a second the upload that was happening will stop and start over again. Also the duplicating feature again when you leave the app and leave the uploaded material unattended it will either delete or make a double of itself. This is immensely frustrating!
Many bugs
by kate190836291010 on 2018/12/12 22:15
The offline files are sometimes unavailable offline even when the app shows that they’re downloaded. It also crashes often and the always changing interface doesn’t help + it’s not very practical for listening to music offline.
Destroying the Mobil experience
by Tazbaldwin on 2018/12/12 12:38
You now have too much stuff on the screen. The latest is two useless icons in lower left corner that now cover up part of the document. Keep it up and I’ll have to go elsewhere for cloud storage.
Latest update crashes
by KBiz13 on 2018/12/12 07:48
Everything that’s connected to my Dropbox account crashes upon opening/loading. Using Dropbox to back up game files? CRASH! Using Dropbox to save photos? CRASH! Want to load some documents from Dropbox in a pdf app? CRASH!!! Please fix ASAP!!
Never wanted this and can’t cancel.
by H blocker on 2018/12/11 19:18
I don’t EVER order subscriptions. I don’t use drop box. I don’t want this and I can’t get rid of it.
Txt
by JimmyD26 on 2018/12/11 17:26
We hi roset r
So dumb
by DieHardJesse on 2018/12/11 10:14
I downloaded this app. Bought a new computer. Been trying to upload my photos to drop box for the last week and a half. My settings are set to upload to Dropbox in the back ground. It only uploads when I have this stupid app opened. I can’t get all my pics like I normally would. I hate stuff that says works very well when little stuff like that isn’t working the way it should. Fix it.
Warning!! Don’t try the trial upgrade.
by tugmutt on 2018/12/11 05:25
My wife tried the free trial and tried many times to cancel it but was unsuccessful. She was not able to sign in because it said her password was wrong. Now our bank account has been charged $450. She understood that it was going to be $12 per month. It seems like they try to not let you cancel. She tried emailing but got no response.
good
by 🍥Cream🍥Pop🍿 on 2018/12/10 23:38
it’s a good app, it’s very useful when i broke my screen and needed to upload about 3000 photos off my phone but a huge issue is that when i need to download them all BACK on my phone, i have to go and redownload EVERY individual photo. i don’t have time for that !! they need to add a feature where you can select multiple and export them to camera roll all at once and/or select a folder(s) that you can download to camera roll bc it’s so annoying to redownload every picture/video individually. PLEASE FIX THIS
Absolute Garbage!
by semilion on 2018/12/09 21:52
As of Nov 13, 2018 this version is absolute garbage! Users no longer have full access to their files on their phones. You are limited to ONLY what this piece of crap allows the user to use! Whoever’s idea this was should be fired! They took a great platform and made it useless. If this isn’t resolved in the next update, Dropbox will no longer be on my phone. As it is Google Drive has eaten their cheese. Now it’s about to take their spot at the table. And Google Photos provides no reason to use Dropbox. Dropbox is about to be dropped!!
A Thought: A Replay Option for Audio Files
by Suave The Performer on 2018/12/09 09:05
As a songwriter, it's pretty annoying to have to go back and forth between the app and my notes. If you added a replay option for audio files, you could take this platform to a whole new level. Writers across the globe would really appreciate it!
Very happy longtime user
by Gfiz on 2018/12/08 17:11
I’m not a heavy mobile user, but I do some basic editing, sharing, etc. The app has been flawless for me. I AM a heavy user of the scanning feature, though, and it’s top notch. I do all my scanning this way. Thanks for such a great feature!
Very disappointed that I would have to pay to have files saved locally
by JimRaleigh on 2018/12/07 19:11
I’m a long time user of DropBox, and have always been very pleased with it, however, I recently tried to save a file locally on my iPad for use when I was away from WiFi and discovered that that feature has now been removed from the standard Dropbox account. I’ll be moving all my files off Dropbox to OneDrive - I get 1 TB of storage there plus Office for my laptop and devices for less than I’d have to pay for just 1 TB on Dropbox - doesn’t make sense.
Background sync doesn’t work unless you leave app open
by paul536754 on 2018/12/07 13:34
Background sync doesn’t work unless you leave app open. Edit in response to developer comment: I did have background upload over cellular on. Basically it just doesn’t work well. What if I don’t change locations? Why should it matter for uploading? Why do you need location? Why arbitrarily choose to not upload large files? I expect background sync to work fully for everything otherwise I need another solution and one that doesn’t use 25% of my battery!
Almost really good
by mgar5544 on 2018/12/06 15:25
The scan feature has been really nice but one thing has driven me crazy. Using a phone, how hard is it to zoom into the document or receipt you are trying to capture? Not really that hard!! I personally don’t mind if i have a piece of the surface the doc is sitting on captured with the image. What drives me crazy, however, is ALWAYS having to adjust the image to actually capture what i intended to. The success of the auto detect feature is less than 50% for me and that’s only because I’ve gotten better at tricking it. Long story short, please Dropbox, at least have an option to disable the auto detect feature. I keep thinking this is going to fixed with updates but it hasn’t.
Won’t Sign In
by Gi Hutchinson on 2018/12/06 12:45
For some strange reason my account won’t sign in. It’s saying “signing in” for the longest amount of time. This is definitely a problem with the app and not my iPhone
Background upload on iPad
by Arhaef on 2018/12/06 07:16
Background upload doesn’t work on iPad!!@#!@ Otherwise I love this app
Needs a repeat option
by roxi110318 on 2018/12/05 19:21
This app would be great if it had an option that allowed you to loop the music! Please please add it!!!! Thank you!!!
Sound?????
by NIkki🤪 on 2018/12/04 21:43
Many videos I downloaded I cannot hear and I see the time and screen moving, just the sound doesn’t work😥
Very difficult to cancel trial subscription through Apple.
by PitViper Hunter on 2018/12/03 20:15
Very difficult to cancel trial subscription through Apple. Dropbox keeps trying to bill me.
Best app
by KaylaSwe on 2018/12/03 18:51
I have been using this app for almost 7 years. But I have this issue with this otherwise great app, it doesn’t do background uploading on iPhone X. The app has to be opened for the uploading. Is there any way to fix that?
Slow Slow Slow
by Netty342 on 2018/12/02 02:04
Why does it take a whole week to upload my pictures and videos??? And hours to download one video??? Unacceptable. And don’t tell me it’s my internet connection because I’ve tried downloading on 4 different WiFi networks including my data and it’s the SAME THING. Also the stupid background upload is useless because the app closes itself every 5 minutes so really the only way to download your stuff is to have the app open on your screen the whole time. What a waste!! I will be cancelling my subscription!
Poor!
by madmax's on 2018/11/30 03:32
Not use cause didn’t understand! Told trail bases, after 90 days made a subscription! I didn’t want it, and would not Want to pay for it.
No dark mode :(
by Jimmy Costanza on 2018/11/29 07:44
This app hurts the eyes when using at night, please help.
Simply Outstanding...
by Steven Zyler on 2018/11/29 03:49
...especially as a PDF reader. An alphabetical index selector on the right side of the Files tab screen, rather than just the scroll bar, would be a handy improvement, especially when hundreds of files are displayed...
Very buggy integration with Apple’s “Files” app
by ball_kov on 2018/11/28 20:57
Dropbox folders that are favorited through Apple’s Files app appears and disappears randomly. This doesn’t happen with Google Drive.
Pull to refresh?
by JasonTM1 on 2018/11/28 18:34
Could we get pull-to-refresh for the file listing? BTW, thanks for adding folder paths to search results.. hugely helpful!
I’m done with Dropbox
by A-A-RoninSD on 2018/11/28 13:37
I have been waiting for almost a week my phone to upload all the photos and videos to my Dropbox Plus app and I finally found out why it’s taking so long. The app continually and unexpectedly closes every 9-10 seconds. I thought it was a setting that I missed. Nope! Just a poor app that overcharges for cloud space that I will cancel subscription on and just invest a little more into my iCloud.
Updates make it unusable
by SD2323 on 2018/11/28 04:38
I don't care about recent but now it takes 10x as long to get to the actual folders I need. Fire your UX designers
How to cancel and not renew?
by Arquisatex on 2018/11/28 01:27
Where should I go to cancel my subscription ? Please let me know Can’t find that option Thank you
Camera uploads
by CarlExample123 on 2018/11/27 19:33
Camera uploads is ridiculous. Having to manually open it to start uploading is so dumb. Have to open 5 times for a small batch!
Buggy - cannot access any file from App
by Neotk9711 on 2018/11/27 14:37
I am a Dropbox professional subscriber for past several years but now will be moving to google drive and cancelling my subscription. The App has a major bug since iOS 12 - I cannot access any file from the App but I can access same file using mobile safari. I have been emailing customer support for past 2 months and keep getting canned and useless responses. I also tried to escalate to Drew Houston, CEO of Dropbox but I don’t think he cares. I will be writing about this bad experience on other social platforms as well. I have been a shareholder as well but given how bad their general approach towards customers is, I will be selling my shares as well.
“NO REFUNDS”?
by OztoOkie on 2018/11/27 04:23
I signed up for this “free” service 3 years ago for a high school choir parent volunteer position. I haven’t used it in the last 3 years and last week was charged $99 for a subscription. I try to cancel and it says “No refunds unless required by law”. Pretty snarky way to make a buck. Please refund my money and cancel the subscription I haven’t used.
Owner
by aghoshig on 2018/11/26 22:14
They are terrible, don’t do it !!!! So hard to cancel
167 MB? Why?
by MS_Info on 2018/11/26 14:54
Why this is 167 MB when it saves files to server???
Cant do search in word documents anymore??
by azkilani on 2018/11/26 04:42
Cant do search in word documents anymore??
Lost all my file
by Looking for sign on 2018/11/25 18:19
As a student, I used to store all my courses and stuff in my Dropxbox account. After not using it for a year and half, I tried to find a file but it’s showing error 404 or account inexistant. I am in distress right now 😭😭😭.
Dropbox is useful but the business model is 100% sleaze.
by spcummings on 2018/11/25 16:58
I experimented with Dropbox business. That was a mistake. Even though I didn’t associate a payment method, the company started taking money out of my account. Looking at my subscription list, I saw I was paying for two accounts. I canceled my trial business account and had to jump through multiple screens, all designed to progressively scare me into keeping the account. I already question Dropbox’s security and his didn’t aid my lack of confidence.
Love app hate paying
by bakkms on 2018/11/24 11:37
I love this app but I hate paying for it. Considering canceling my subscription. I would hate it less if you could see the last time a folder was viewed by someone it is shared with.
Too much money for notta lotta “service”
by The Notorious t.i.g on 2018/07/12 00:39
After the recent update, DropBox stopped working properly for camera-roll upload on my iPad. Their solution? Remove the app, forget the network, fully restart the iPad, re-connect to the network, and re-install the app. Seriously? Good thing I have nothing else to do ... oh, wait. Basement flooded. So yeah, I have something else to do that's rather urgent. Good news is that yes, this did in fact resolve the issue, but really, I have other things to do in my life than reset apps with updates that fail. Especially when paying $75/month for the business version. For $75 a month I expect a MUCH better UI, amazing support, in-file search (not just the file titles), and so much more. Instead, we get the un/re-install merry-go-round, an ok UI, low-availability support (US normal business hours only), and an amazingly klugey sync setup. Heaven help you if your Mac has an external drive. What happens when you get a new Mac? It downloads everything from Dropbox again, even though all I did was remove the USB plug from the old machine to the new. Good job, Dropbox. Well done. Now I gotta wait for 4T of data to re-synch. Their super awesome support response? Well, we told you external drives might not work as expected. I’m totally looking for another service. Seriously, $900 a year for this? I feel like an idiot for locking myself into this “service”.
Stop changing stuff!
by Dudebraj9000 on 2018/09/18 09:03
Why do you guys constantly insist on changing the whole interface of the app? Seriously. Every update things are different, and not in a good way. Also, I can’t scroll down on my synced folders anymore. It makes my files disappear when I try. This started after the recent update. I’m not one of those “let me speak to your manager” kind of people but I just had to let you know how bad my experience has been so far. Please fix it, and leave it that way unless there’s a really important bug to fix. Also gave you 5 stars because I know you’re hard working people over there and I pay for pro. Don’t hate the app, just hate the constant changes to the overall look of the app that honestly seem more like a step backward than forward.
Okay...
by SwordInTheLight on 2018/06/05 19:39
Hello, I just wanted to say that Dropbox is actually a really great place to store Office files, sorry if I was harsh earlier. I wouldn’t trust it with all of your files, because I’ve had a lot of issues with the iWork things and all that. The app itself works fine this way. Just wanted to say that. Suggestions: -Maybe we can do a one-time payment for a little extra storage? Like pay $1 for 2 extra gigs. I would definitely pay a few dollars for that. -Support for Apple files. As I’m writing this, there’s no way to edit Pages/Numbers/Keynote files from Dropbox. I use Pages a lot and so do a lot of other people, so you need to add support for those. -Once, I opened the Dropbox app and found that it wouldn’t let me create any Office files. (Like when I clicked “new file,” the option for creating Office files wasn’t there.) I signed out of Dropbox and tried to sign back in, but it said “there was an error” when I tried to sign in even though I got the sign-in info correct! This wasn’t a huge deal since I was able to log back in a half hour later with the create files feature back, but you might want to make sure it doesn’t happen again. -PowerPoint files take FOREVER to load up! (At least for me they do.) Please make it quicker. Thank you for reading!!!
Great except keeps losing recent files
by Paul, just Paul ... on 2018/10/26 00:27
99% of the time when I used this app, it is to do something with one of the three or four files I have most recently edited. For some reason this app keeps losing track of those, which makes it take much longer to use. Last time it was because they forced dropbox paper towns artificially find a recent list, this time the paper staff is back again and all my recent files have disappeared. There is no option to remove the paper spam from the recent list. For bonus points they say it’s easy to contact them if you have problems about the app. It isn’t. When I finally found a way, their support page doesn’t work; it won’t let me choose a device and therefore won’t let submit a ticket. This is of course on my iPhone, the same device the app is running on, using safari, the default and dominant browser. Ridiculous.
Five stars for completely disappointing me!!
by keilaa.17 on 2018/07/24 10:01
I’ve had this app for a while now. They promise to keep all your pictures safe “NO MATTER WHAT” which is all a lie! Let’s say u lose access to the account for a bit so you are inactive with it. Well without them even asking for your permission, they decide to erase your account and all the pictures you saved with it!! I completely believed them like an idiot and deleted my pictures and gave it to them so they can “KEEP IT SAFE” and without even consulting me or thinking about the fact that I have important pictures and things I actually wanted them to keep safe, they just erase and pretend like nothing ever happened. I completely do not recommend this app!! PLEASE DO NOT DOWNLOAD IT!!! GET EVERALBUM OR EVEN GOOGLE PICTURES BUT DO NOT USE THIS!!!
🚫 Not upgrading
by The Blonde Cookie on 2018/10/30 02:50
After looking down the long list of seriously bad recent reviews, I’m NOT doing the latest upgrade (operating under the theory “if it ain’t broke, don’t fix it”). What I’m using now, while far from perfect, is adequate; I don’t have to wrestle constantly with the software, and I know what workarounds I need to employ to get ‘er done, so…its not a perfect world, but no new surprises. I already knew their customer support was nonexistent; I have a “story” of my own. I hope someone sues them for false advertising (for claiming they have customer support). I’d say it’s possible to win that in a court of law: if someone pays for a product and substantially relies on the written description of something (“we have customer service available to serve you,” or whatever is written), there’s a case to be made if the person or business incurred a provable loss due to that reliance. Hmmm… 🤔 Dropbox appears to have gone the way of so many apps - it’s all about the Benjamin’s (as opposed to quality, reliable customer support). But, of course, the less peeps employed, the better the bottom line looks. I noticed, however, that their marketing department must be working overtime. How a 4.7 star rating is possible with as many really bad (recent) reviews is absolutely beyond me. Of course, no one would ever skew the review numbers to make an app look more attractive, would they? 🙄
Passcode compatability with Files app
by Stee-rider on 2018/10/12 11:26
I’ve used Dropbox for a long time, and the only real issue I have with it is that if you set up a passcode you can’t use it with Apple’s Files app. Other similar apps work fine with a passcode (eg Resilio Sync), so I know it can be done. This is actually enough that I’m less likely to use Dropbox for everyday file management. Overall it’s a great set-and-forget program, but it does need the passcode issue fixed. [Response to Developer response: It’s not impossible and it’s not out of your hands. The makers of Resilio Sync must know something you don’t know, because they actually do what you say can’t be done. Maybe you should drop them a line, because I really would like Dropbox to work properly with Files.]
Picture & Video upload is broken
by Ktobs on 2018/10/27 16:12
Picture & video upload now constantly crashes. Very slow upload when it does work. Refuses to upload when the battery is low (even if its plugged in and currently charging!) If I have low battery don't you think it would be IMPORTANT to be able to upload/backup what I can before it dies?!? At the very least they should be an option that says 'continue anyway'. And if the phone is already charging I don't see why that matters? I can't upload a SINGLE picture? Really? Why does dropbox decide when I can or can't upload pics? This used to be a great app but recently it's falling apart. The media player is missing many desired features like fast forward/rewind 15 seconds, etc. Please fix the app! I've been a long time customer but I'm finding more frustrations than conveniences. Please fix the pic and video upload! App constantly locks up and crashes.
Connect A computer
by Hotshtuf on 2018/08/06 20:35
Oh my gosh! I was having a difficult time logging in on my desktop - trying to remember my password and it wouldn’t let me in. I figured I’ll just continue to use the app on my phone, until I saw the “Connect A Computer” button. I pressed it and in a matter of seconds (I’d say less than 45secs) I was able to get into my account on my desktop computer. It was just three easy steps! I’ve been using Dropbox for almost 8 years and thought it was good but nothing outstanding enough to write a review until now. I just hate the little badge icon that appears on a document when saved in Dropbox. I hide it but it comes back... All good tho!
Review
by big-prof on 2018/07/15 01:53
The AI has deteriorated to the point that the uses has to guess the German gender of a word If you guess wrong no recourse the a few frames later same clue and same answers but previous answers wrong because they wanted the other gender. To me the crowns XP and gems do nothing and are useless. I will not use gems to buy health as this bypasses the learning in practice. The old habit of using practice to introduce new words or concepts continues. I tried using groups only to discover spent time getting right answer to get more XP‘s again bypassing learning. So dropped that. The apps AI used to allow for spelling errors but that feature has been lost. The practice section is useful but this section has a huge amount of repetition, which is a time waste to get a health. I have compared answers given in app with other translators and don’t get the apps results. I have used other translators results in app sometimes getting a correct sometimes getting a false. Therefore, not sure how much to trust the app and/or the other translator. Still sorting this issue out to determine trustworthiness of app or should it be dropped. For reference I only use the app with aids, not sure spending money for aid free buys me anything.
The one app I can’t live without
by Kaiaim on 2018/07/14 20:29
What can I say about an app that gives me access to everything I have from my cell phone- simple intuitive fail-free. The biggest tech mistake of my life was switching briefly to another service which lost my data and treated my like dirt when I asked for help. There are few things I’d like Dropbox to change but they aren’t specific to the app. The only app bug I’d like to see changed is the folder size limit which does not apply to desktop versions. it has been an inconvenience to break up one of my large folders, but still worth it to have my whole life with me anytime anywhere.
Almost really good
by mgar5544 on 2018/12/06 15:25
The scan feature has been really nice but one thing has driven me crazy. Using a phone, how hard is it to zoom into the document or receipt you are trying to capture? Not really that hard!! I personally don’t mind if i have a piece of the surface the doc is sitting on captured with the image. What drives me crazy, however, is ALWAYS having to adjust the image to actually capture what i intended to. The success of the auto detect feature is less than 50% for me and that’s only because I’ve gotten better at tricking it. Long story short, please Dropbox, at least have an option to disable the auto detect feature. I keep thinking this is going to fixed with updates but it hasn’t.
Saving Offline
by Byhiu on 2018/10/17 20:34
I’m wanting to make a certain folder in my Dropbox available offline. But I need to make sure before I do so. That the contents of this folder that I’m wanting to make offline to view whenever with data or not.. that it won’t be automatically updated into my iPhone camera roll. Or put into a folder in my iOS camera roll. That would be BAD... very very BAD. so that’s my concern. I need to make sure that these sensitive confidential files won’t be seen ANYWHERE else except offline in the Dropbox app. And not in my personal camera roll. Please advise. Respectfully, Dropbox 1TB user. :)
“Camera Roll” is not the same as iOS’s Camera Roll
by SeriouslyDave on 2018/08/31 07:31
Reply to the Developer Response: The Developer’s reply discussed automatic photo upload. However, I was not talking about automatic upload and did not use the term. I have modified my review to clarify. —- Review —- When manually selecting photos for upload from an iOS device, Dropbox is shows an iOS Moments view of iOS photos. Dropbox calls this “Camera Roll” even though it does not match the iOS Camera Roll. Worse, Dropbox does not offer a way to select photos for upload using a view that’s in iOS Camera Roll order. You have to remember the date you took a photo or do a whole lot of scrolling if you have more than just a handful of photos (scrolling because of the screen space wasted by an iOS Moments view). This is a not user-friendly approach. This is not the only usability issue I have with Dropbox and I use Dropbox less than I would like because of these. However, it still remains somewhat useful to me so I gave it three stars for the somewhat usefulness.
Great way to access cloud files
by Jedidude on 2018/08/07 02:07
Having this Dropbox App is a great way to have accessto your (Dropbox) cloud documents; specially since it integrates with the built in Files app. It's also a great way to upload things to your Dropbox account. Starting out with 2GB of free data is pretty silly in this day and age, but that describes the service, not the app. What I do find ridiculous about the app is that a simple feature like "Make available offline" is hidden behind a paywall. Really? I need to pay to maintain files on my device so I don't have to constantly use up your service's bandwidth whenever trying to open such files? Just ridiculous..
Sort files by creation date
by Trololololol222 on 2018/10/24 13:53
Hi, I have had an amazing experience with the app for iPad. I use Dropbox to save my photos and videos, my memories. Camera load is very useful. I have one suggestion: the option to sort files by creation time is not available. It is possible to sort them by modification time, but is not the same. It would be awesome to have that option available, because I will be able to see my photos and videos in a chronological order. Me and my family will be very happy if this option comes true. Greeting an keep up with the good work.
I no longer have a need to keep this on my phone
by Skyscan305 on 2018/11/01 17:35
I have to use dropbox’s website to upload or even view any of my files now. The app is broken and useless on iOS 12 with an iPhone 6s Plus. This is poor optimization at it’s finest, and it’s been this way for weeks with no effort on dropbox’s end to fix it. The app freezes and the whole app must be deleted and reinstalled to get functionality for five minutes of usage, it also lost all of my starred files that I use for work. Then they have the gall to try and push their business product on me? No thank you! I will never be a paid customer of Dropbox after this! I was a beta tester back when camera upload was a brand new feature, I’ll be going to Box now!
It's sooo slooooow...
by thebasher on 2018/09/14 01:05
About a year ago I tried to use Dropbox for photo and video backup from my iPhone so I could clear up some space....It was so slow it was useless. I literally had to upload 1 file at a time or it flat out would not work. Fast forward to today. It's the exact same thing. I've been trying to backup 64 files (videos less than 60 seconds long shot on my iPhone 5) and it's exactly the same thing. To make sure it wasn't my connection I sent a 1.5 gig file to a client via WeTranfer to test and it only took about 20 minutes. On the laptop I have no problems but the iPhone app just doesn't cut it.
No support/Tried to charge for a cancelled subscription
by Xvd68 on 2018/09/22 16:47
BEWARE! I cancelled my trial, the App Store tried to charge me a week before trial was up, then continued trying to charge me,fortunately I had removed my credit card before that because App Store said my valid card wasn’t valid, obvious App Store problem. Way to go Apple! Dropbox sends emails you can’t reply to, and there is no way to contact them thru app or website, I’d rate ZERO stars if I could, how are users supposed to get support? Reading other reviews, apparently there is none, that’s a major FAIL!!! I suppose the app works ok if you have access to high speed internet or work with tiny files, but if you don’t or are limited to a cell connection it’s pointless if working with large video files.
Please fix the problem
by D.James.E on 2018/06/04 01:09
I use Dropbox for numerous things online, both business related and personal. In all circumstances I need to be able to interact with people on shared documents and the most recent update has made that impossible for some reason on my iPad. I’m sure I’m not the only one with this problem so it should probably be fixed right away. If not people like me will have to find other programs to use. That aside, before the problem occurred Dropbox was my go to on all of my devices. I sincerely hope this problem gets fixed.
Documents On The Go
by Fan L33 on 2018/05/27 02:07
Always there, online, offline, moving documents from one platform to another, Dropbox is your quick, easy, no fuss solution. It’s one of the cleanest layouts ever created (in my opinion). I would defiantly suggest giving Dropbox a try for anyone going to school or working in business. Other platforms exist such as google docs, or Microsoft office, which I also use, but Dropbox has them beat in speed of upload and download, and loading of page, AND ease of navigation.
Poor support
by Rodger584 on 2018/11/23 21:39
I have been using Dropbox as a tool to exchange files between my iPhone, 2 ipads, and several windows PCs. When I encounter errors, the messages are very ambiguous. Often the message is followed by a “try again” phrase. Trying again has never worked without doing additional research and changing the operation. Often the change involves using an alternate ‘cloud’ and it’s tools. The only support tool that seems to work is the the ‘community’, but this is normally very high level and cluttered with noise. It requires a lot of time in searching and reading that rarely returns a helpful answer.
Just signed me up for a subscription
by caylaatx on 2018/09/05 14:02
I downloaded drop box on an old phone almost 2 years ago(when it was free), got a file sent to me, never used it again, got a whole new phone and forgot about it, I just noticed on my credit card bill about 5 months ago I got upgraded without my knowledge and have been paying 10 dollars a month and now Dropbox is like “oh I’m sorry We have nothing to do with that it’s the Apple store” and I’ve been trying to get my money back for a month and there is no way to get a hold of anyone because it’s such a big company they can just take your money and you’re forced to deal with it. Not cool at all. I even cancelled and it still took my money this month, AGAIN.
Frustrated with the most recent update
by DanieF1020 on 2018/08/24 04:56
I’ve really enjoyed Dropbox. It makes accessing my files across multiple devices so easy. After the most recent update I’m no longer able to attach files to emails through the “attachment” option in the mail app on my phone. Not everyone has a Dropbox account and I hate sending links to the files as it seems unprofessional to me. I’ve looked into it and it seems many people have experienced this issue. I hope it is resolved soon.
Buggy - cannot access any file from App
by Neotk9711 on 2018/11/27 14:37
I am a Dropbox professional subscriber for past several years but now will be moving to google drive and cancelling my subscription. The App has a major bug since iOS 12 - I cannot access any file from the App but I can access same file using mobile safari. I have been emailing customer support for past 2 months and keep getting canned and useless responses. I also tried to escalate to Drew Houston, CEO of Dropbox but I don’t think he cares. I will be writing about this bad experience on other social platforms as well. I have been a shareholder as well but given how bad their general approach towards customers is, I will be selling my shares as well.
What is the point if you cannot download the files? Updated
by user 272475728 on 2018/09/05 19:08
I have been trying to download a file from a paid account to my unpaid account. I am unable to download any files from my Dropbox account to the local storage on my device. This gets one star until Dropbox realizes its existential purpose if transferring files from one computer to another computer and not one account to another account. Review of paid trial version. Now I am not able to select more then one file. I have the option of downloading a file but that’s not that helpful to me if I need to download gigs of content for work. Additionally it limits the file size you are able to download to something between 50 and 100 megabytes. That what.. a minute of 1080 video? Why do I not have the option of downloading an entire folder of content. I am willing to pay for the Dropbox experience I had in 2012. I am frustrated when the basic law of modern economics that things get better and cheaper over time is rolled backwards by greedy present hedonistic executives.
Could be better
by Marley-blu on 2018/08/26 13:45
Of the few paid cloud services that I suscribe to, Dropbox would be the first one that I would close. Fewer returns for the buck. The cloud service is clunky and counterintuitive, inc. it’s search engine. Uploading and managing files, as compared to other services is a chore. They haven’t upgraded the available storage space in years (1 Tb). It continues to be great, for what most of us signed-up for, to begin with— sharing docs with others, and for syncing frequently used files/folders in our hard-drives. But this is now also possible w other cloud providers.
good
by 🍥Cream🍥Pop🍿 on 2018/12/10 23:38
it’s a good app, it’s very useful when i broke my screen and needed to upload about 3000 photos off my phone but a huge issue is that when i need to download them all BACK on my phone, i have to go and redownload EVERY individual photo. i don’t have time for that !! they need to add a feature where you can select multiple and export them to camera roll all at once and/or select a folder(s) that you can download to camera roll bc it’s so annoying to redownload every picture/video individually. PLEASE FIX THIS
Dropbox is just awesome!
by mayerou on 2018/05/27 19:29
Dropbox keeps me well organized with all types of data by allowing me to sort them out into files & folders. It also allows me to share with others selected data, files, folders or all of it and even to allow others to make changes to selected or all data. Furthermore it allows one to share large files & folders. Dropbox is just AWESOME! I can’t wait for the next improvements to come by!
Multiple file exports possible?
by Aaron1989 on 2018/07/15 14:59
I have been using Dropbox for years and love that it is accessible through an app for IOS. I am having a major problem, however, which may be a deal breaker. I am unable to find a way to export multiple files to a device at once. Currently, I have to save each file separately, and when dealing with hundreds, or thousands of files, this is just not practical by any means. I will gladly change my review if this fault is truly user error, but I have found many others with the same complaint.
Great app. Needs to keep pushing to push the bounds
by ProfChris32 on 2018/11/20 12:50
Amazing app that does a very nice job and helps with workflow tremendously. I wish it had two features: 1) the ability to choose which app to open files in directly from Dropbox (like pdf expert instead of just adobe) 2) syncing / comparability with Microsoft word so that when you make a file available offline in Dropbox you can open it from Dropbox in Word without internet.
Helps Maintain an Organized Life with Safe Reliability
by C.O.G. Forever on 2018/09/15 06:38
Using Dropbox has helped me in keeping everything in a safe and easy to use platform space. My favorite feature is the ability to scan an upload documents just by taking a picture of it. So far, so good! I would recommend others to give it a try so they can appreciate the advanced technological features and a stress free tool that’s easy to learn how to use.
Big problem with sharing files
by Farahzadi on 2018/08/18 23:55
Everything with Dropbox is cool but whenever I want to share a photo from gallery or a pdf there’s a big problem that I can’t just use “share via” cuz when I select Dropbox I have to assign an email address to share the link with. It can’t just upload something directly to Dropbox without sharing. And another problem is that I can’t share a file directly from Dropbox; I just have to send the link
Fixed ..
by ScheinerLaw on 2018/11/13 03:11
Our office has a business account w/ 5TB storage. Dropbox app on my Iphone X (w/iOS 12.1) was virtually useless for about a month. It continually froze & crashed. The latest update seems to have fixed the problem. My hope is the developers will do a better job of vetting & testing their updates, before releasing them to the public. If that means releasing fewer or less-frequent updates, so be it. What good is constant tweaking if you jeopardize the reliability of your product?
Acting up
by 131mon on 2018/07/04 19:21
Usually this app works seamlessly but lately has been giving me issues with saving files. When I try to save (or export) an image to my phone, it starts the process but then the “exporting” pop up doesn’t go away and I can’t continue to browse photos because the pop up blocks it. I can only continue using the app after I close out completely then I have to go scroll back to where I was. It’s a bit of an inconvenience to have to close down the app after every photo I view/save.
Children Doing The Quality Control
by Joliver332 on 2018/10/24 13:17
Most of my files are missing... no indication of them being updated or syncing or a data wheel turning... just says folder is empty.... been waiting four hours now no files... is quality control just an out dated concept? Where are my files? Update: now photo uploads stall after 2 photos. Rebooting the phone gives the ability to load 2 more before stalling again Update: for some reason the developers have decided to get rid of the refresh function. So when the app bombs out there is no way to refresh the view… Why would you eliminate the refresh function?
What has happen to DB?! Now it constantly crashes and freezes
by Chyznachoslayer on 2018/10/31 11:47
What’s happened to DropBox? Was a super reliable app. In the last month it now constantly freezes and crashes on my iPad, iPhone X and iPhone 6s so much so that I can’t use the app any longer. I have a pro business account and have use DB for 5 years and loved it and rated it 5 stars. Now it is completely broken and unusable. I have uninstalled and reinstalled multiple times and also done all the Apple updates on all three of my devices and it still constantly freezes and crashes. I have quit using it. Please, please fix. This is very unlike DropBox.
Absolutely amazing, I’m just nitpicking
by Dissiponted on 2018/08/09 17:11
Now this app itself is amazing. I have been able to use it to listen to music offline, and not have to pay for any subscription service. This honestly earns it 4.5 stars in my opinion, but sadly I can’t rate it as that. The only thing I can think of that I have a problem with is that when you are listening to audio clips, there is no button available to loop the sound. Otherwise, absolutely amazing!
Background sync doesn’t work unless you leave app open
by paul536754 on 2018/12/07 13:34
Background sync doesn’t work unless you leave app open. Edit in response to developer comment: I did have background upload over cellular on. Basically it just doesn’t work well. What if I don’t change locations? Why should it matter for uploading? Why do you need location? Why arbitrarily choose to not upload large files? I expect background sync to work fully for everything otherwise I need another solution and one that doesn’t use 25% of my battery!
Caution! Don’t trust the memory Drop Box offers you - Get close and locked up!
by Buck Phillips on 2018/07/28 03:14
I don’t appreciate this on bit - with memory still left you can NOT add unless you buy more storage space. This is deceitful in my opinion. Suggest going to Google drive or somewhere else before spending your money with these characters. If you think I’m kidding, here’s part of the actual response they send before asking you to Annie up more $$$: This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape.
New Features
by dvrkWHTE on 2018/06/14 20:56
You guys need to add better features for audio files. I want to be able to have a section for my downloaded audio files and be able to play the song on repeat for that one song and be able to skip to the next song as well. It’s very limited and annoying that I have to swipe up every time and press play once the track has finished so it can replay again.
Avid user
by Saywhy on 2018/06/10 15:52
I have been using for years now without worry of being someplace in some meeting without necessary information. Does not matter which of the 3 computers am or am not using information is available by signing in, whether using Windows or IOS. Love having documents available offline; planning for meeting in places without internet access.
Unuser friendly garbage.
by Natural Action Center on 2018/07/13 23:11
The features are hidden so you have to click all over to try and find what you’re looking for. Once you upload files and create a folder to put the files in, it doesn’t let you add files to folders. You have to start the whole process all over. It restricts you to only sharing once a day, but they have the system rigged to tell you that you exceded the once a day limit when you haven’t shared anything at all today. If, I’m able to share this file today, I’ll never deal with this junk again. I’ll keep using the wetransfer website.
Current version super buggy
by Roy Willyfish on 2018/07/12 10:01
NEED A MEDIA PLAYER!!! Keeps playing whatever song I was playing last at random times, even after killing the app. Has also been doing a lot of freezing and restarting. Maybe if you had a media player.... Otherwise app is an absolute life saver. Being able to coordinate large files with others and send links in a snap is fundamental to my professional existence.
Horrible
by LindaF520 on 2018/05/18 17:15
I've used Dropbox for years and loved it but for some reason they've changed something majorly and it's horrible. I've texted and emailed and gotten no answer....i used to be able to see my files when i was on the road from any of my devices, they used to sync nicely Now nothing syncs, plus a feature i loved veggie was being able to edit or add something to a file, no more :( If anyone has a clue on getting these two features to work again, I'd love to hear it. I'm a realtor and need to see and work on my files enroute without having to drag my pc everywhere
Small things would make it robust.
by sleepsss on 2018/10/23 18:47
Out of the plethora of years I've used this service and app, the only thing that'll make this app any more solid is if it finally allowed any media file, such as music, play in the background while browsing for other files. Also, a seek bar for media. I know this isn't a music player app, but it would improve it's quality a lot.
Issue with paid account saying it’s full when it’s not.
by Artist Couple on 2018/08/14 17:03
I am the admin of a Dropbox plus account. We pay for 1,030GB of storage. We are having an issue with the Dropbox for iPad (pro) app saying that Dropbox is full and to contact the administrator, except I am the admin and the app is logged-in with the admin credentials. I have tried signing out and signing back in as well as uninstalling and reinstalling the app. Very frustrated as we use Dropbox on a daily basis for our small business... currently are using 6.7% of our allocated amount which is nowhere near the 1TB we pay for...
Single best sync tool available
by IpsissimusMarr on 2018/05/29 23:28
After testing every major sync provider, even rolling my own, Dropbox wins hands down. Other providers have issues consolidating multiple users’ edits, and multiple offline edits. Never had a single issue with Dropbox! Have been using it for years and cannot live without it.
A fraction of OneDrive functionality
by Simdude on 2018/05/16 09:50
I haven’t seen the issues of others but Dropbox is simply a poor value compared to a service like onedrive. Dropbox give 1 TB for 100 a year. For that cost, you can get a family plan of onedrive with five 1 TB accounts plus full MS office and an hour of Skype calls for each of the 5 accounts. Dropbox will have to drop its price in half to remain competitive with these other services or it will not be around in 10 years.
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