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App name
Dropbox
Description
Dropbox is a creative collaboration space designed to reduce busywork, bring your files together in one central place, and safely sync them across all your devices—so you can access them anytime, anywhere. And sending large files is easy, even to people who don’t have a Dropbox account. Features like the doc scanner, shared folders, offline access, and more make collaborating with others simple. Features: • Work on files with others through shared folders • Use the doc scanner to turn receipts, whiteboards, and notes into PDFs • Comment on files to share feedback with your team • Sync, share, and edit Word, Excel, and PowerPoint files We'd love to hear from you! Join the Dropbox community: www.dropboxforum.com We offer a free 30-day trial and in-app purchases for Dropbox Plus. Existing Dropbox Plus customers can also upgrade to Dropbox Professional. Dropbox Plus customers have 1TB of storage and Dropbox Professional users have 2TB. The amount will be charged to your iTunes account and will vary by plan and country. You’ll see the total price before completing payment. Dropbox subscriptions purchased in-app renew monthly or yearly depending on your plan. Plan pricing may vary by country. To avoid renewal, you must turn off auto-renew at least 24 hours before your subscription ends. You can turn off auto-renew at any time from your iTunes account settings. Dropbox also offers one-month trials for monthly subscriptions. Terms of Service: https://www.dropbox.com/pricing_terms Privacy Policy: https://www.dropbox.com/privacy
iPad Pro
by BeOrdinary on 2018/12/10 06:02
Please update the app for the new all-display iPad pro as soon as possible! Thanks.
Absolute Garbage!
by semilion on 2018/12/09 21:52
As of Nov 13, 2018 this version is absolute garbage! Users no longer have full access to their files on their phones. You are limited to ONLY what this piece of crap allows the user to use! Whoever’s idea this was should be fired! They took a great platform and made it useless. If this isn’t resolved in the next update, Dropbox will no longer be on my phone. As it is Google Drive has eaten their cheese. Now it’s about to take their spot at the table. And Google Photos provides no reason to use Dropbox. Dropbox is about to be dropped!!
A Thought: A Replay Option for Audio Files
by Suave The Performer on 2018/12/09 09:05
As a songwriter, it's pretty annoying to have to go back and forth between the app and my notes. If you added a replay option for audio files, you could take this platform to a whole new level. Writers across the globe would really appreciate it!
Very happy longtime user
by Gfiz on 2018/12/08 17:11
I’m not a heavy mobile user, but I do some basic editing, sharing, etc. The app has been flawless for me. I AM a heavy user of the scanning feature, though, and it’s top notch. I do all my scanning this way. Thanks for such a great feature!
Very disappointed that I would have to pay to have files saved locally
by JimRaleigh on 2018/12/07 19:11
I’m a long time user of DropBox, and have always been very pleased with it, however, I recently tried to save a file locally on my iPad for use when I was away from WiFi and discovered that that feature has now been removed from the standard Dropbox account. I’ll be moving all my files off Dropbox to OneDrive - I get 1 TB of storage there plus Office for my laptop and devices for less than I’d have to pay for just 1 TB on Dropbox - doesn’t make sense.
Background sync doesn’t work unless you leave app open
by paul536754 on 2018/12/07 13:34
Background sync doesn’t work unless you leave app open. Edit in response to developer comment: I did have background upload over cellular on. Basically it just doesn’t work well. What if I don’t change locations? Why should it matter for uploading? Why do you need location? Why arbitrarily choose to not upload large files? I expect background sync to work fully for everything otherwise I need another solution and one that doesn’t use 25% of my battery!
Almost really good
by mgar5544 on 2018/12/06 15:25
The scan feature has been really nice but one thing has driven me crazy. Using a phone, how hard is it to zoom into the document or receipt you are trying to capture? Not really that hard!! I personally don’t mind if i have a piece of the surface the doc is sitting on captured with the image. What drives me crazy, however, is ALWAYS having to adjust the image to actually capture what i intended to. The success of the auto detect feature is less than 50% for me and that’s only because I’ve gotten better at tricking it. Long story short, please Dropbox, at least have an option to disable the auto detect feature. I keep thinking this is going to fixed with updates but it hasn’t.
Won’t Sign In
by Gi Hutchinson on 2018/12/06 12:45
For some strange reason my account won’t sign in. It’s saying “signing in” for the longest amount of time. This is definitely a problem with the app and not my iPhone
Background upload on iPad
by Arhaef on 2018/12/06 07:16
Background upload doesn’t work on iPad!!@#!@ Otherwise I love this app
Needs a repeat option
by roxi110318 on 2018/12/05 19:21
This app would be great if it had an option that allowed you to loop the music! Please please add it!!!! Thank you!!!
Sound?????
by NIkki🤪 on 2018/12/04 21:43
Many videos I downloaded I cannot hear and I see the time and screen moving, just the sound doesn’t work😥
Very difficult to cancel trial subscription through Apple.
by PitViper Hunter on 2018/12/03 20:15
Very difficult to cancel trial subscription through Apple. Dropbox keeps trying to bill me.
Best app
by KaylaSwe on 2018/12/03 18:51
I have been using this app for almost 7 years. But I have this issue with this otherwise great app, it doesn’t do background uploading on iPhone X. The app has to be opened for the uploading. Is there any way to fix that?
Can’t email a real document - only links
by Paperfiddler on 2018/12/03 17:15
What happened to being able to send out an actual document? I’m only able to send out links to the file through Dropbox now. My customers don’t want to follow a link - they want the contract in pdf form! I’m paying $99 a year. I should be able to mail out a contract directly, instead of saving it to my Files folder (then emailing from there) or taking a screenshot of the contract. Why is this an UPGRADE? You’ve taken away the most important part of my business!
Slow Slow Slow
by Netty342 on 2018/12/02 02:04
Why does it take a whole week to upload my pictures and videos??? And hours to download one video??? Unacceptable. And don’t tell me it’s my internet connection because I’ve tried downloading on 4 different WiFi networks including my data and it’s the SAME THING. Also the stupid background upload is useless because the app closes itself every 5 minutes so really the only way to download your stuff is to have the app open on your screen the whole time. What a waste!! I will be cancelling my subscription!
Poor!
by madmax's on 2018/11/30 03:32
Not use cause didn’t understand! Told trail bases, after 90 days made a subscription! I didn’t want it, and would not Want to pay for it.
The Background upload feature requires location access
by mbenner1977 on 2018/11/30 02:39
This feature is available without location access on Android. It is NOT necessary in order for the background uploads to work. Once this privacy breach is fixed for iPhone I'll give 5 stars. This is the main reason I use Dropbox and do NOT want to have to share any info about my location just to make it work.
No dark mode :(
by Jimmy Costanza on 2018/11/29 07:44
This app hurts the eyes when using at night, please help.
Simply Outstanding...
by Steven Zyler on 2018/11/29 03:49
...especially as a PDF reader. An alphabetical index selector on the right side of the Files tab screen, rather than just the scroll bar, would be a handy improvement, especially when hundreds of files are displayed...
Very buggy integration with Apple’s “Files” app
by ball_kov on 2018/11/28 20:57
Dropbox folders that are favorited through Apple’s Files app appears and disappears randomly. This doesn’t happen with Google Drive.
Pull to refresh?
by JasonTM1 on 2018/11/28 18:34
Could we get pull-to-refresh for the file listing? BTW, thanks for adding folder paths to search results.. hugely helpful!
I’m done with Dropbox
by A-A-RoninSD on 2018/11/28 13:37
I have been waiting for almost a week my phone to upload all the photos and videos to my Dropbox Plus app and I finally found out why it’s taking so long. The app continually and unexpectedly closes every 9-10 seconds. I thought it was a setting that I missed. Nope! Just a poor app that overcharges for cloud space that I will cancel subscription on and just invest a little more into my iCloud.
Updates make it unusable
by SD2323 on 2018/11/28 04:38
I don't care about recent but now it takes 10x as long to get to the actual folders I need. Fire your UX designers
How to cancel and not renew?
by Arquisatex on 2018/11/28 01:27
Where should I go to cancel my subscription ? Please let me know Can’t find that option Thank you
Camera uploads
by CarlExample123 on 2018/11/27 19:33
Camera uploads is ridiculous. Having to manually open it to start uploading is so dumb. Have to open 5 times for a small batch!
Buggy - cannot access any file from App
by Neotk9711 on 2018/11/27 14:37
I am a Dropbox professional subscriber for past several years but now will be moving to google drive and cancelling my subscription. The App has a major bug since iOS 12 - I cannot access any file from the App but I can access same file using mobile safari. I have been emailing customer support for past 2 months and keep getting canned and useless responses. I also tried to escalate to Drew Houston, CEO of Dropbox but I don’t think he cares. I will be writing about this bad experience on other social platforms as well. I have been a shareholder as well but given how bad their general approach towards customers is, I will be selling my shares as well.
“NO REFUNDS”?
by OztoOkie on 2018/11/27 04:23
I signed up for this “free” service 3 years ago for a high school choir parent volunteer position. I haven’t used it in the last 3 years and last week was charged $99 for a subscription. I try to cancel and it says “No refunds unless required by law”. Pretty snarky way to make a buck. Please refund my money and cancel the subscription I haven’t used.
Owner
by aghoshig on 2018/11/26 22:14
They are terrible, don’t do it !!!! So hard to cancel
167 MB? Why?
by MS_Info on 2018/11/26 14:54
Why this is 167 MB when it saves files to server???
Cant do search in word documents anymore??
by azkilani on 2018/11/26 04:42
Cant do search in word documents anymore??
The new big folder look
by lgoose on 2018/11/26 03:46
I HATE IT. Please put it back the way it was !!!!
Lost all my file
by Looking for sign on 2018/11/25 18:19
As a student, I used to store all my courses and stuff in my Dropxbox account. After not using it for a year and half, I tried to find a file but it’s showing error 404 or account inexistant. I am in distress right now 😭😭😭.
Dropbox is useful but the business model is 100% sleaze.
by spcummings on 2018/11/25 16:58
I experimented with Dropbox business. That was a mistake. Even though I didn’t associate a payment method, the company started taking money out of my account. Looking at my subscription list, I saw I was paying for two accounts. I canceled my trial business account and had to jump through multiple screens, all designed to progressively scare me into keeping the account. I already question Dropbox’s security and his didn’t aid my lack of confidence.
Love app hate paying
by bakkms on 2018/11/24 11:37
I love this app but I hate paying for it. Considering canceling my subscription. I would hate it less if you could see the last time a folder was viewed by someone it is shared with.
Didn’t know you could lose files in here
by Steve aaaaaaa on 2018/11/23 21:39
I thought as long as I had a user name and password for this thing, my files would be saved in the cloud somehow, and I’d always have access. Not so. After my lengthy absence for about 1 and 1/2 yrs., I tried to retrieve some files und my un and pw. I ended up only finding about 2 of like 101 files and a third (short video! That I don’t recall uploading. 🤷🏽‍♂️ so much for trusting cutting edge software without a backup to the backup.
Poor support
by Rodger584 on 2018/11/23 21:39
I have been using Dropbox as a tool to exchange files between my iPhone, 2 ipads, and several windows PCs. When I encounter errors, the messages are very ambiguous. Often the message is followed by a “try again” phrase. Trying again has never worked without doing additional research and changing the operation. Often the change involves using an alternate ‘cloud’ and it’s tools. The only support tool that seems to work is the the ‘community’, but this is normally very high level and cluttered with noise. It requires a lot of time in searching and reading that rarely returns a helpful answer.
Finally found “print”!
by Margheds on 2018/11/23 14:55
I love this app and I use it all the time to print documents I have saved. With the latest update, I can no longer find a way to print. “Share” doesn’t offer this option. Where has it gone? Update: I finally found it buried under “Export”
Sharing
by frankster222 on 2018/11/23 06:36
Great for mobile docs. But when uploading photos from camera roll I'd like to see a camera roll as it is on iPhone. NOT as moments. It's a hassle now so I created an iPhone album called Dropbox and when uploading from it it shows it like a camera roll.
crashes on ipad
by athena123 on 2018/11/23 05:08
the app crashes constantly when uploading photos from the ipad
thank for dropbox
by rehang188 on 2018/11/22 17:50
thank for dropbox❤️❤️
New IMO
by pncyd on 2018/11/22 02:47
PURE GARBAGE
Forced to download app due to terrible mobile website
by a_reviews on 2018/11/21 19:37
I would rather have been able to email the pdf I needed from mobile web, unfortunately Dropbox's mobile site has zero functional capability so I was forced to download the app for what should be an easy in-browser task...
Easy and fast
by Alexander Kenton on 2018/11/21 12:45
A fast n easy app, however I hate just one thing, if your close to running out of space you can’t use the app, otherwise this app is great
Great
by Bliqo on 2018/11/21 06:04
It’s a great productivity tool for me because I also have a Dropbox agent installed on my Linux machine. I only wish iPad app rendered .md files.
Rob
by RobAnthonyRan on 2018/11/20 22:24
The app used to be more intuitive and easier to use in previous iterations. I have been a premium member since 2016, overall this app fits into my workflow perfectly, there are just a few UI issues that I have. I feel that Dropbox takes steps backwards sometimes instead of forward. Can we at least get a “save all” option for photos?
App is a money scam
by Isaac El on 2018/11/20 16:22
It will auto subscribe and bill you monthly and not tell you how to stop it. Pathetic
Great app. Needs to keep pushing to push the bounds
by ProfChris32 on 2018/11/20 12:50
Amazing app that does a very nice job and helps with workflow tremendously. I wish it had two features: 1) the ability to choose which app to open files in directly from Dropbox (like pdf expert instead of just adobe) 2) syncing / comparability with Microsoft word so that when you make a file available offline in Dropbox you can open it from Dropbox in Word without internet.
Swindling
by paininmyassmicus on 2018/11/20 08:40
Filthy money stealing app. Sign up for a “free” version get and automatic charge a month later, no notice, they just charge.
3D Touch glitch
by bleurrrrrggg on 2018/11/20 06:33
Tapping the offline folder button fromThe home screen 3D Touch does not open the offline folder. It opens the account page instead
Babak
by babakjamshidi on 2018/11/17 19:12
Nice
DONT DOWNLOAD THEY SCAM YOU
by trash11 on 2018/11/17 05:01
I download this app they didn’t say anything about me having to pay 10 dollars! I didn’t even agree to it but that’s how they get you cause they know nobody is gonna pay for that sh*t so they take money out without telling you I had a whole subscription I didn’t agree and the app is trash don’t waste your time or your money that their gonna scam you of
Doc Scan
by iS3rJ on 2018/11/16 13:17
Spent 30 min to scan the doc. Save -> App crash -> everything deleted. Thank
updated today, stopped working today
by hobopelicandotnet on 2018/11/15 22:55
upload on pc, no files on mobile app
Please do i cancel my subscription, I don’t have files to save
by tochi4kk on 2018/11/15 20:27
Please do i cancel my subscription, I don’t have files to save
I’m Not Going Upgrade
by Valdito on 2018/11/15 00:00
Why should I upgrade to a 1T subscription for 10.00 per month when you shown you clients that app is a total failure. It takes 4min to upload or save a photo and 2hrs a 10 minute video, are you freaking kidding me. HELL NO! no thanks
Used to love this app
by Beckyk71 on 2018/11/13 22:19
I can no longer share from my iPad to my computer. I have been using this app for a few years and loved it. Now I plan to delete it as the whole reason I had it was to be able to work on my iPad and then share to the Dropbox on my home computer.
Slow in all aspects
by EmBarney on 2018/11/13 19:44
I initially downloaded Dropbox a few months ago and had a great experience. I had to delete the app for a little bit but I recently re-downloaded it. It took over 48 hours to upload a 2 minute video and it didn’t even fully upload it. And now when I open the app, it immediately crashes. I’m very frustrated and regret signing up for the premium/pro package when it was offered when I downloaded.
Lol you have to pay to download your own files
by Lorenzo White on 2018/11/13 07:35
I don’t mind paying extra for the storage. That uses up resources on your end. But the fact that you want to charge me to download MY OWN FILES is absolutely ridiculous. I’ll be sticking with google drive, thanks.
Fixed ..
by ScheinerLaw on 2018/11/13 03:11
Our office has a business account w/ 5TB storage. Dropbox app on my Iphone X (w/iOS 12.1) was virtually useless for about a month. It continually froze & crashed. The latest update seems to have fixed the problem. My hope is the developers will do a better job of vetting & testing their updates, before releasing them to the public. If that means releasing fewer or less-frequent updates, so be it. What good is constant tweaking if you jeopardize the reliability of your product?
Great!
by edwardgutman on 2018/11/13 02:01
This is the coolest workspace!
Drop Box
by Pss244y on 2018/11/11 14:22
I love being able to have files at my fingertips, being able to share files with friends so easily, and having the ability to sync photos and videos. Dropbox has made my life easier and more productive.
Moving files could be more efficient
by Femme2Mrbd on 2018/11/11 06:36
I upload hundreds of pictures through camera uploads every week. It’s such a pain going one by one for each picture and video moving them to a different folder. A more efficient way to do this would be much appreciated. Why can’t we select multiple files in camera uploads and move them to a different folder? Seems very basic.
Shared folders only works fully if sharing list all have Pro accounts
by Annoyed Revierer on 2018/11/10 01:36
I have a standard business account of 3Tb but a folder which I have shared with others is apparently limited to 2Gb unless the others on the sharing list also get accounts. Customer service advice: “tell your clients (the people on my shared list) to pay for DropBox Business accounts also.”
No longer showing new files
by ,(&473$: on 2018/11/09 22:15
None of my recently uploaded files are showing up in the app
Accidentally put one folder in another
by james3414 on 2018/11/09 15:28
The latest version made a change to make it too easy to accidentally put one folder inside another - and no easy way to see what happened or undo. Whenever I scroll through a long list of folders, I accidentally “flick” some of the folders into others.
I hated this.
by tillyforrilly on 2018/11/09 07:12
Why am I getting billed for this and I can’t delete it and there is no option to cancel it, it isn’t even showing up in my subscriptions?? Dropbox just billed my card 100 dollars and I never agreed to it. Someone needs to contact me because I hardly use this app and would have canceled a long time ago if I knew I was signed up for some crazy subscription. I don’t want a subscription. DO NOT subscribe to this or download this app there is no way to get out of it!!!
What happened? No network!?
by DrPeril on 2018/11/08 19:25
The app won't connect. The Google login will, app won't. Clearly I have networking, but Dropbox don't use it. Pretty basic problem team...
Dropbox
by ccarey6435 on 2018/11/07 21:07
Just wish there was more space- great for sharing videos
Boi
by #SamTaurtisGrian on 2018/11/07 16:09
2+2= yellow
Worth
by antman240 on 2018/11/06 22:51
If you need extra storage to place old photos/videos it’s an easy way to keep them organized instead of scrambled in your phones pictures. And if you someone who takes a ton of pictures it’s a need
Can’t even log in!
by Chabely107 on 2018/11/06 03:25
I downloaded the app and tried to log in and it keeps giving me an error .
Won’t upload in the background
by Seek Balance on 2018/11/05 16:18
This app will only upload if you have the screen on and the app running in the foreground. If you switch to another app or lock the phone, it just stops. No matter the location or settings. I have verified numerous times over the years that it is allowed to refresh in the background and has full access in the phone settings. It has never worked like it’s supposed to. It stopped uploading just as soon as I started writing this review.
love dropbox
by s.f.p.97 on 2018/11/05 05:19
very exactlly & useful👍🏻🙏🏻
What happened?
by _Richman_ on 2018/11/04 19:53
This was my go to for everything I store on the cloud. Now no matter what I select on the iPhone or iPad this freezes up. You have to kill the app and restart it, and it picks up where you left off. Only to have it freeze again if you select something. Please, stop messing around with something and just make it work like it should!
Hangs or crashes with every use now
by JRook on 2018/11/03 15:57
This app used to be flawless. Now it’s almost entirely unusable due to it locking up and/or crashing every time I try to open a document (any document type!). What changed??
Beware of charges
by gpsgiy on 2018/11/03 09:28
Considered using service. Suddenly being charged a subscription. I’ve never used the app. Now Dropbox refers me to Apple and won’t cancel and refund. Beware!!!
Fix the app
by fernandes234432 on 2018/11/03 03:26
Hi, I use my dropbox on my iPad, about 2 months ago, and it's crashing when loading the images and I just paid 10 dollars to have more space but it's no use, it keeps crashing and not loading the images as it was before. Please help me
Why can’t I cancel after free trial?
by Get Me Out Of This on 2018/11/03 01:44
Started trying to cancel through Apple per directions and end up stuck and unable to cancel. I WANT TO CANCEL THIS. Just got notice about subscription continuing ... PLEASE CANCEL. Do not want service.
What is going on?
by KayRon916 on 2018/11/02 14:59
Upload feature keeps crashing. Please fix this. I have been using Dropbox for years and I’ve never had this issue until now.
Update made it super glitchy
by MeganDallas on 2018/11/02 13:06
The latest update ruined this app :( I used this app ALL the time for my business and ever since the update files won’t open, the app crashes, or it freezes constantly. So frustrating - especially because I pay for the upgraded business version of Dropbox.
Please Fix the App Guys
by BlueStateChick on 2018/11/02 05:22
I’ve been a super loyal pro user for years and I pay for terabytes and refer every single client to Dropbox. The app on my iPhone has been freezing constantly for weeks. Other people are saying the same. I’m thinking of switching. None of my clients will ever hear the words Dropbox from my mouth again. A shame.
I no longer have a need to keep this on my phone
by Skyscan305 on 2018/11/01 17:35
I have to use dropbox’s website to upload or even view any of my files now. The app is broken and useless on iOS 12 with an iPhone 6s Plus. This is poor optimization at it’s finest, and it’s been this way for weeks with no effort on dropbox’s end to fix it. The app freezes and the whole app must be deleted and reinstalled to get functionality for five minutes of usage, it also lost all of my starred files that I use for work. Then they have the gall to try and push their business product on me? No thank you! I will never be a paid customer of Dropbox after this! I was a beta tester back when camera upload was a brand new feature, I’ll be going to Box now!
Useless on iPhone SE after updates
by wjherzog on 2018/11/01 02:04
Going to give developers a little time to fix this, but if not corrected in a month, I’m canceling my subscription and finding another application. Too bad. Dropbox used to be great. Now, can’t even open the app without it freezing. And the browser version isn’t much better. Really too bad. Not surprised, actually. Just another company turning off loyal customers by tweaking something that wasn’t broken. Nice work.
Drop Box = Dropped Files
by Paveltolz on 2018/11/01 00:54
Installed with the intent to access files from several computers. Sometimes you can see the file on one computer but not another. That would be a three star except there’s been several files that just disappear, not recoverable, gone. Dropped by drop box.
What has happen to DB?! Now it constantly crashes and freezes
by Chyznachoslayer on 2018/10/31 11:47
What’s happened to DropBox? Was a super reliable app. In the last month it now constantly freezes and crashes on my iPad, iPhone X and iPhone 6s so much so that I can’t use the app any longer. I have a pro business account and have use DB for 5 years and loved it and rated it 5 stars. Now it is completely broken and unusable. I have uninstalled and reinstalled multiple times and also done all the Apple updates on all three of my devices and it still constantly freezes and crashes. I have quit using it. Please, please fix. This is very unlike DropBox.
I hate the app and website
by @Sigil on 2018/10/31 10:00
They are really pushing this app for business users. The UI and "features" are for business and collaboration users. Why can't I sort the files by kind with folders at the top? If I am moving a file, will I be moving it into an other file or a folder? I can't export anything out of the app. I think it is time for me to move on. Folders First!!!
app is not all there
by orlandoha on 2018/10/30 19:44
couldn’t find way to permanently delete deleted files with the app. Should add that as an option
Everything freezing in new update
by STM 346 on 2018/10/30 06:29
I’ve been a power user for years. Suddenly with the new update, the app continually freezes when I try to load or upload a file on my iPad Pro 12.9. This is hot garbage. I rely on this for my mobile work and the solution has been useless. I want my storage subscription refunded for my lost time. Where’s the fix?? Going to migrate my cloud storage if this isn’t fixed in the next update.
🚫 Not upgrading
by The Blonde Cookie on 2018/10/30 02:50
After looking down the long list of seriously bad recent reviews, I’m NOT doing the latest upgrade (operating under the theory “if it ain’t broke, don’t fix it”). What I’m using now, while far from perfect, is adequate; I don’t have to wrestle constantly with the software, and I know what workarounds I need to employ to get ‘er done, so…its not a perfect world, but no new surprises. I already knew their customer support was nonexistent; I have a “story” of my own. I hope someone sues them for false advertising (for claiming they have customer support). I’d say it’s possible to win that in a court of law: if someone pays for a product and substantially relies on the written description of something (“we have customer service available to serve you,” or whatever is written), there’s a case to be made if the person or business incurred a provable loss due to that reliance. Hmmm… 🤔 Dropbox appears to have gone the way of so many apps - it’s all about the Benjamin’s (as opposed to quality, reliable customer support). But, of course, the less peeps employed, the better the bottom line looks. I noticed, however, that their marketing department must be working overtime. How a 4.7 star rating is possible with as many really bad (recent) reviews is absolutely beyond me. Of course, no one would ever skew the review numbers to make an app look more attractive, would they? 🙄
Charged after canceling subscription.
by GREAT GAME ;DD on 2018/10/30 01:27
About a month ago I lost my job, I didn’t have much money, everything was limited. So I cancelled all my subscriptions for my apps. Now I see Dropbox charging $10 when I specifically canceled my subscription. Complete a** and not worth it. If you’re gonna charge me after I cancel a subscription then might as well delete my account because I don’t want to pay for this bulls**t
AND NOW also doesn’t work on my iPad mini 2 !!
by josirose on 2018/10/29 15:39
Update: SERIOUSLY DROPBOX you did an update about 6 days ago but it hasn’t helped, your app now freezes on my ipad too ! (iOS 12.0.1) I’m getting very tired of deleting the app, rebooting my ipad, reinstalling your app, clearing the cache etc etc After the latest updates your app no longer works on both my iPhones 8 and 6+. Both are up to date running iOS 12.0.1 Am I going to have to cancel my subscription now ? UPDATE: I SEE NO REPLY FROM YOU YET DROPBOX ?!! I have deleted the app on both my iPhones and restarted the phones twice now - and downloaded your app again and it STILL freezes and won’t work! When are you going to fix this please ???
Uploading a link
by Nowasia on 2018/10/28 23:42
Most Un- user-friendly app ever!
Great but.......
by Dusgray on 2018/10/28 22:41
It’s great but, wish there were more free space.
App keeps freezing
by Luciana Alencar on 2018/10/28 14:49
I was a happy user until a recent update that messed up my app and now it keeps freezing and I’m unable to use! I’ve been a subscriber for several years now. Fixing this should be top priority, not wasting time with new menu functions when the most basic features of the app are not working.
Picture & Video upload is broken
by Ktobs on 2018/10/27 16:12
Picture & video upload now constantly crashes. Very slow upload when it does work. Refuses to upload when the battery is low (even if its plugged in and currently charging!) If I have low battery don't you think it would be IMPORTANT to be able to upload/backup what I can before it dies?!? At the very least they should be an option that says 'continue anyway'. And if the phone is already charging I don't see why that matters? I can't upload a SINGLE picture? Really? Why does dropbox decide when I can or can't upload pics? This used to be a great app but recently it's falling apart. The media player is missing many desired features like fast forward/rewind 15 seconds, etc. Please fix the app! I've been a long time customer but I'm finding more frustrations than conveniences. Please fix the pic and video upload! App constantly locks up and crashes.
Need to know price first
by lynnlaveen on 2018/10/27 13:41
I like Dropbox but it doesn't say how much the 1tb will cost if you upgrade. I won't even click on the free trial unless I know the cost. Bad idea guys
Don’t like it.
by Becca.A on 2018/10/27 07:52
I’d like to cancel my subscription. Dropbox is not useful to me. Thanks.
Awful to cancel subscription
by KevinHauser on 2018/10/27 03:02
They could not make it more difficult to cancel your subscription. You know why? They only care about taking your money, not providing a good service. I had to jump through so many hoops just to cancel my account. I wish I had never downloaded the app or subscribed to any of their plans. Thanks for nothing, Dropbox.
Great except keeps losing recent files
by Paul, just Paul ... on 2018/10/26 00:27
99% of the time when I used this app, it is to do something with one of the three or four files I have most recently edited. For some reason this app keeps losing track of those, which makes it take much longer to use. Last time it was because they forced dropbox paper towns artificially find a recent list, this time the paper staff is back again and all my recent files have disappeared. There is no option to remove the paper spam from the recent list. For bonus points they say it’s easy to contact them if you have problems about the app. It isn’t. When I finally found a way, their support page doesn’t work; it won’t let me choose a device and therefore won’t let submit a ticket. This is of course on my iPhone, the same device the app is running on, using safari, the default and dominant browser. Ridiculous.
It’s useful BUT...
by Rhobson on 2018/07/12 12:43
My main complaint is the “recents” tab. I *REALLY* hate that there’s no way to disable or at least clear it. I use my Dropbox for a variety of files, from scanned docs to my pets photos, and sometimes opening the app to see a bunch of scanned bills when I just want to show my cat to an acquaintance can be frustrating, to say the least. BTW, the iCloud disaster should’ve reached everyone to not store nud3s in the “cloud”... 😂😂 With that said, Dropbox is useful. There’s little to discuss in this matter. BUT - and there’s always a BUT - use it with an extra layer of conscience. The “cloud” is just another person’s computer, after all. Don’t store your most private information there, especially in clear text or without any kind of cryptography. Think in-depth security, even though DropBox “promises” not to peek at your stored information, nothing really guarantees that someone will be able to access your info there.
Too much money for notta lotta “service”
by The Notorious t.i.g on 2018/07/12 00:39
After the recent update, DropBox stopped working properly for camera-roll upload on my iPad. Their solution? Remove the app, forget the network, fully restart the iPad, re-connect to the network, and re-install the app. Seriously? Good thing I have nothing else to do ... oh, wait. Basement flooded. So yeah, I have something else to do that's rather urgent. Good news is that yes, this did in fact resolve the issue, but really, I have other things to do in my life than reset apps with updates that fail. Especially when paying $75/month for the business version. For $75 a month I expect a MUCH better UI, amazing support, in-file search (not just the file titles), and so much more. Instead, we get the un/re-install merry-go-round, an ok UI, low-availability support (US normal business hours only), and an amazingly klugey sync setup. Heaven help you if your Mac has an external drive. What happens when you get a new Mac? It downloads everything from Dropbox again, even though all I did was remove the USB plug from the old machine to the new. Good job, Dropbox. Well done. Now I gotta wait for 4T of data to re-synch. Their super awesome support response? Well, we told you external drives might not work as expected. I’m totally looking for another service. Seriously, $900 a year for this? I feel like an idiot for locking myself into this “service”.
Stop changing stuff!
by Dudebraj9000 on 2018/09/18 09:03
Why do you guys constantly insist on changing the whole interface of the app? Seriously. Every update things are different, and not in a good way. Also, I can’t scroll down on my synced folders anymore. It makes my files disappear when I try. This started after the recent update. I’m not one of those “let me speak to your manager” kind of people but I just had to let you know how bad my experience has been so far. Please fix it, and leave it that way unless there’s a really important bug to fix. Also gave you 5 stars because I know you’re hard working people over there and I pay for pro. Don’t hate the app, just hate the constant changes to the overall look of the app that honestly seem more like a step backward than forward.
Okay...
by SwordInTheLight on 2018/06/05 19:39
Hello, I just wanted to say that Dropbox is actually a really great place to store Office files, sorry if I was harsh earlier. I wouldn’t trust it with all of your files, because I’ve had a lot of issues with the iWork things and all that. The app itself works fine this way. Just wanted to say that. Suggestions: -Maybe we can do a one-time payment for a little extra storage? Like pay $1 for 2 extra gigs. I would definitely pay a few dollars for that. -Support for Apple files. As I’m writing this, there’s no way to edit Pages/Numbers/Keynote files from Dropbox. I use Pages a lot and so do a lot of other people, so you need to add support for those. -Once, I opened the Dropbox app and found that it wouldn’t let me create any Office files. (Like when I clicked “new file,” the option for creating Office files wasn’t there.) I signed out of Dropbox and tried to sign back in, but it said “there was an error” when I tried to sign in even though I got the sign-in info correct! This wasn’t a huge deal since I was able to log back in a half hour later with the create files feature back, but you might want to make sure it doesn’t happen again. -PowerPoint files take FOREVER to load up! (At least for me they do.) Please make it quicker. Thank you for reading!!!
Great except keeps losing recent files
by Paul, just Paul ... on 2018/10/26 00:27
99% of the time when I used this app, it is to do something with one of the three or four files I have most recently edited. For some reason this app keeps losing track of those, which makes it take much longer to use. Last time it was because they forced dropbox paper towns artificially find a recent list, this time the paper staff is back again and all my recent files have disappeared. There is no option to remove the paper spam from the recent list. For bonus points they say it’s easy to contact them if you have problems about the app. It isn’t. When I finally found a way, their support page doesn’t work; it won’t let me choose a device and therefore won’t let submit a ticket. This is of course on my iPhone, the same device the app is running on, using safari, the default and dominant browser. Ridiculous.
Five stars for completely disappointing me!!
by keilaa.17 on 2018/07/24 10:01
I’ve had this app for a while now. They promise to keep all your pictures safe “NO MATTER WHAT” which is all a lie! Let’s say u lose access to the account for a bit so you are inactive with it. Well without them even asking for your permission, they decide to erase your account and all the pictures you saved with it!! I completely believed them like an idiot and deleted my pictures and gave it to them so they can “KEEP IT SAFE” and without even consulting me or thinking about the fact that I have important pictures and things I actually wanted them to keep safe, they just erase and pretend like nothing ever happened. I completely do not recommend this app!! PLEASE DO NOT DOWNLOAD IT!!! GET EVERALBUM OR EVEN GOOGLE PICTURES BUT DO NOT USE THIS!!!
🚫 Not upgrading
by The Blonde Cookie on 2018/10/30 02:50
After looking down the long list of seriously bad recent reviews, I’m NOT doing the latest upgrade (operating under the theory “if it ain’t broke, don’t fix it”). What I’m using now, while far from perfect, is adequate; I don’t have to wrestle constantly with the software, and I know what workarounds I need to employ to get ‘er done, so…its not a perfect world, but no new surprises. I already knew their customer support was nonexistent; I have a “story” of my own. I hope someone sues them for false advertising (for claiming they have customer support). I’d say it’s possible to win that in a court of law: if someone pays for a product and substantially relies on the written description of something (“we have customer service available to serve you,” or whatever is written), there’s a case to be made if the person or business incurred a provable loss due to that reliance. Hmmm… 🤔 Dropbox appears to have gone the way of so many apps - it’s all about the Benjamin’s (as opposed to quality, reliable customer support). But, of course, the less peeps employed, the better the bottom line looks. I noticed, however, that their marketing department must be working overtime. How a 4.7 star rating is possible with as many really bad (recent) reviews is absolutely beyond me. Of course, no one would ever skew the review numbers to make an app look more attractive, would they? 🙄
Passcode compatability with Files app
by Stee-rider on 2018/10/12 11:26
I’ve used Dropbox for a long time, and the only real issue I have with it is that if you set up a passcode you can’t use it with Apple’s Files app. Other similar apps work fine with a passcode (eg Resilio Sync), so I know it can be done. This is actually enough that I’m less likely to use Dropbox for everyday file management. Overall it’s a great set-and-forget program, but it does need the passcode issue fixed. [Response to Developer response: It’s not impossible and it’s not out of your hands. The makers of Resilio Sync must know something you don’t know, because they actually do what you say can’t be done. Maybe you should drop them a line, because I really would like Dropbox to work properly with Files.]
Picture & Video upload is broken
by Ktobs on 2018/10/27 16:12
Picture & video upload now constantly crashes. Very slow upload when it does work. Refuses to upload when the battery is low (even if its plugged in and currently charging!) If I have low battery don't you think it would be IMPORTANT to be able to upload/backup what I can before it dies?!? At the very least they should be an option that says 'continue anyway'. And if the phone is already charging I don't see why that matters? I can't upload a SINGLE picture? Really? Why does dropbox decide when I can or can't upload pics? This used to be a great app but recently it's falling apart. The media player is missing many desired features like fast forward/rewind 15 seconds, etc. Please fix the app! I've been a long time customer but I'm finding more frustrations than conveniences. Please fix the pic and video upload! App constantly locks up and crashes.
Connect A computer
by Hotshtuf on 2018/08/06 20:35
Oh my gosh! I was having a difficult time logging in on my desktop - trying to remember my password and it wouldn’t let me in. I figured I’ll just continue to use the app on my phone, until I saw the “Connect A Computer” button. I pressed it and in a matter of seconds (I’d say less than 45secs) I was able to get into my account on my desktop computer. It was just three easy steps! I’ve been using Dropbox for almost 8 years and thought it was good but nothing outstanding enough to write a review until now. I just hate the little badge icon that appears on a document when saved in Dropbox. I hide it but it comes back... All good tho!
Review
by big-prof on 2018/07/15 01:53
The AI has deteriorated to the point that the uses has to guess the German gender of a word If you guess wrong no recourse the a few frames later same clue and same answers but previous answers wrong because they wanted the other gender. To me the crowns XP and gems do nothing and are useless. I will not use gems to buy health as this bypasses the learning in practice. The old habit of using practice to introduce new words or concepts continues. I tried using groups only to discover spent time getting right answer to get more XP‘s again bypassing learning. So dropped that. The apps AI used to allow for spelling errors but that feature has been lost. The practice section is useful but this section has a huge amount of repetition, which is a time waste to get a health. I have compared answers given in app with other translators and don’t get the apps results. I have used other translators results in app sometimes getting a correct sometimes getting a false. Therefore, not sure how much to trust the app and/or the other translator. Still sorting this issue out to determine trustworthiness of app or should it be dropped. For reference I only use the app with aids, not sure spending money for aid free buys me anything.
The one app I can’t live without
by Kaiaim on 2018/07/14 20:29
What can I say about an app that gives me access to everything I have from my cell phone- simple intuitive fail-free. The biggest tech mistake of my life was switching briefly to another service which lost my data and treated my like dirt when I asked for help. There are few things I’d like Dropbox to change but they aren’t specific to the app. The only app bug I’d like to see changed is the folder size limit which does not apply to desktop versions. it has been an inconvenience to break up one of my large folders, but still worth it to have my whole life with me anytime anywhere.
Almost really good
by mgar5544 on 2018/12/06 15:25
The scan feature has been really nice but one thing has driven me crazy. Using a phone, how hard is it to zoom into the document or receipt you are trying to capture? Not really that hard!! I personally don’t mind if i have a piece of the surface the doc is sitting on captured with the image. What drives me crazy, however, is ALWAYS having to adjust the image to actually capture what i intended to. The success of the auto detect feature is less than 50% for me and that’s only because I’ve gotten better at tricking it. Long story short, please Dropbox, at least have an option to disable the auto detect feature. I keep thinking this is going to fixed with updates but it hasn’t.
Saving Offline
by Byhiu on 2018/10/17 20:34
I’m wanting to make a certain folder in my Dropbox available offline. But I need to make sure before I do so. That the contents of this folder that I’m wanting to make offline to view whenever with data or not.. that it won’t be automatically updated into my iPhone camera roll. Or put into a folder in my iOS camera roll. That would be BAD... very very BAD. so that’s my concern. I need to make sure that these sensitive confidential files won’t be seen ANYWHERE else except offline in the Dropbox app. And not in my personal camera roll. Please advise. Respectfully, Dropbox 1TB user. :)
“Camera Roll” is not the same as iOS’s Camera Roll
by SeriouslyDave on 2018/08/31 07:31
Reply to the Developer Response: The Developer’s reply discussed automatic photo upload. However, I was not talking about automatic upload and did not use the term. I have modified my review to clarify. —- Review —- When manually selecting photos for upload from an iOS device, Dropbox is shows an iOS Moments view of iOS photos. Dropbox calls this “Camera Roll” even though it does not match the iOS Camera Roll. Worse, Dropbox does not offer a way to select photos for upload using a view that’s in iOS Camera Roll order. You have to remember the date you took a photo or do a whole lot of scrolling if you have more than just a handful of photos (scrolling because of the screen space wasted by an iOS Moments view). This is a not user-friendly approach. This is not the only usability issue I have with Dropbox and I use Dropbox less than I would like because of these. However, it still remains somewhat useful to me so I gave it three stars for the somewhat usefulness.
Great way to access cloud files
by Jedidude on 2018/08/07 02:07
Having this Dropbox App is a great way to have accessto your (Dropbox) cloud documents; specially since it integrates with the built in Files app. It's also a great way to upload things to your Dropbox account. Starting out with 2GB of free data is pretty silly in this day and age, but that describes the service, not the app. What I do find ridiculous about the app is that a simple feature like "Make available offline" is hidden behind a paywall. Really? I need to pay to maintain files on my device so I don't have to constantly use up your service's bandwidth whenever trying to open such files? Just ridiculous..
Sort files by creation date
by Trololololol222 on 2018/10/24 13:53
Hi, I have had an amazing experience with the app for iPad. I use Dropbox to save my photos and videos, my memories. Camera load is very useful. I have one suggestion: the option to sort files by creation time is not available. It is possible to sort them by modification time, but is not the same. It would be awesome to have that option available, because I will be able to see my photos and videos in a chronological order. Me and my family will be very happy if this option comes true. Greeting an keep up with the good work.
I no longer have a need to keep this on my phone
by Skyscan305 on 2018/11/01 17:35
I have to use dropbox’s website to upload or even view any of my files now. The app is broken and useless on iOS 12 with an iPhone 6s Plus. This is poor optimization at it’s finest, and it’s been this way for weeks with no effort on dropbox’s end to fix it. The app freezes and the whole app must be deleted and reinstalled to get functionality for five minutes of usage, it also lost all of my starred files that I use for work. Then they have the gall to try and push their business product on me? No thank you! I will never be a paid customer of Dropbox after this! I was a beta tester back when camera upload was a brand new feature, I’ll be going to Box now!
It's sooo slooooow...
by thebasher on 2018/09/14 01:05
About a year ago I tried to use Dropbox for photo and video backup from my iPhone so I could clear up some space....It was so slow it was useless. I literally had to upload 1 file at a time or it flat out would not work. Fast forward to today. It's the exact same thing. I've been trying to backup 64 files (videos less than 60 seconds long shot on my iPhone 5) and it's exactly the same thing. To make sure it wasn't my connection I sent a 1.5 gig file to a client via WeTranfer to test and it only took about 20 minutes. On the laptop I have no problems but the iPhone app just doesn't cut it.
No support/Tried to charge for a cancelled subscription
by Xvd68 on 2018/09/22 16:47
BEWARE! I cancelled my trial, the App Store tried to charge me a week before trial was up, then continued trying to charge me,fortunately I had removed my credit card before that because App Store said my valid card wasn’t valid, obvious App Store problem. Way to go Apple! Dropbox sends emails you can’t reply to, and there is no way to contact them thru app or website, I’d rate ZERO stars if I could, how are users supposed to get support? Reading other reviews, apparently there is none, that’s a major FAIL!!! I suppose the app works ok if you have access to high speed internet or work with tiny files, but if you don’t or are limited to a cell connection it’s pointless if working with large video files.
Please fix the problem
by D.James.E on 2018/06/04 01:09
I use Dropbox for numerous things online, both business related and personal. In all circumstances I need to be able to interact with people on shared documents and the most recent update has made that impossible for some reason on my iPad. I’m sure I’m not the only one with this problem so it should probably be fixed right away. If not people like me will have to find other programs to use. That aside, before the problem occurred Dropbox was my go to on all of my devices. I sincerely hope this problem gets fixed.
Documents On The Go
by Fan L33 on 2018/05/27 02:07
Always there, online, offline, moving documents from one platform to another, Dropbox is your quick, easy, no fuss solution. It’s one of the cleanest layouts ever created (in my opinion). I would defiantly suggest giving Dropbox a try for anyone going to school or working in business. Other platforms exist such as google docs, or Microsoft office, which I also use, but Dropbox has them beat in speed of upload and download, and loading of page, AND ease of navigation.
Poor support
by Rodger584 on 2018/11/23 21:39
I have been using Dropbox as a tool to exchange files between my iPhone, 2 ipads, and several windows PCs. When I encounter errors, the messages are very ambiguous. Often the message is followed by a “try again” phrase. Trying again has never worked without doing additional research and changing the operation. Often the change involves using an alternate ‘cloud’ and it’s tools. The only support tool that seems to work is the the ‘community’, but this is normally very high level and cluttered with noise. It requires a lot of time in searching and reading that rarely returns a helpful answer.
Just signed me up for a subscription
by caylaatx on 2018/09/05 14:02
I downloaded drop box on an old phone almost 2 years ago(when it was free), got a file sent to me, never used it again, got a whole new phone and forgot about it, I just noticed on my credit card bill about 5 months ago I got upgraded without my knowledge and have been paying 10 dollars a month and now Dropbox is like “oh I’m sorry We have nothing to do with that it’s the Apple store” and I’ve been trying to get my money back for a month and there is no way to get a hold of anyone because it’s such a big company they can just take your money and you’re forced to deal with it. Not cool at all. I even cancelled and it still took my money this month, AGAIN.
Frustrated with the most recent update
by DanieF1020 on 2018/08/24 04:56
I’ve really enjoyed Dropbox. It makes accessing my files across multiple devices so easy. After the most recent update I’m no longer able to attach files to emails through the “attachment” option in the mail app on my phone. Not everyone has a Dropbox account and I hate sending links to the files as it seems unprofessional to me. I’ve looked into it and it seems many people have experienced this issue. I hope it is resolved soon.
Buggy - cannot access any file from App
by Neotk9711 on 2018/11/27 14:37
I am a Dropbox professional subscriber for past several years but now will be moving to google drive and cancelling my subscription. The App has a major bug since iOS 12 - I cannot access any file from the App but I can access same file using mobile safari. I have been emailing customer support for past 2 months and keep getting canned and useless responses. I also tried to escalate to Drew Houston, CEO of Dropbox but I don’t think he cares. I will be writing about this bad experience on other social platforms as well. I have been a shareholder as well but given how bad their general approach towards customers is, I will be selling my shares as well.
What is the point if you cannot download the files? Updated
by user 272475728 on 2018/09/05 19:08
I have been trying to download a file from a paid account to my unpaid account. I am unable to download any files from my Dropbox account to the local storage on my device. This gets one star until Dropbox realizes its existential purpose if transferring files from one computer to another computer and not one account to another account. Review of paid trial version. Now I am not able to select more then one file. I have the option of downloading a file but that’s not that helpful to me if I need to download gigs of content for work. Additionally it limits the file size you are able to download to something between 50 and 100 megabytes. That what.. a minute of 1080 video? Why do I not have the option of downloading an entire folder of content. I am willing to pay for the Dropbox experience I had in 2012. I am frustrated when the basic law of modern economics that things get better and cheaper over time is rolled backwards by greedy present hedonistic executives.
Could be better
by Marley-blu on 2018/08/26 13:45
Of the few paid cloud services that I suscribe to, Dropbox would be the first one that I would close. Fewer returns for the buck. The cloud service is clunky and counterintuitive, inc. it’s search engine. Uploading and managing files, as compared to other services is a chore. They haven’t upgraded the available storage space in years (1 Tb). It continues to be great, for what most of us signed-up for, to begin with— sharing docs with others, and for syncing frequently used files/folders in our hard-drives. But this is now also possible w other cloud providers.
Dropbox is just awesome!
by mayerou on 2018/05/27 19:29
Dropbox keeps me well organized with all types of data by allowing me to sort them out into files & folders. It also allows me to share with others selected data, files, folders or all of it and even to allow others to make changes to selected or all data. Furthermore it allows one to share large files & folders. Dropbox is just AWESOME! I can’t wait for the next improvements to come by!
Multiple file exports possible?
by Aaron1989 on 2018/07/15 14:59
I have been using Dropbox for years and love that it is accessible through an app for IOS. I am having a major problem, however, which may be a deal breaker. I am unable to find a way to export multiple files to a device at once. Currently, I have to save each file separately, and when dealing with hundreds, or thousands of files, this is just not practical by any means. I will gladly change my review if this fault is truly user error, but I have found many others with the same complaint.
Great app. Needs to keep pushing to push the bounds
by ProfChris32 on 2018/11/20 12:50
Amazing app that does a very nice job and helps with workflow tremendously. I wish it had two features: 1) the ability to choose which app to open files in directly from Dropbox (like pdf expert instead of just adobe) 2) syncing / comparability with Microsoft word so that when you make a file available offline in Dropbox you can open it from Dropbox in Word without internet.
Helps Maintain an Organized Life with Safe Reliability
by C.O.G. Forever on 2018/09/15 06:38
Using Dropbox has helped me in keeping everything in a safe and easy to use platform space. My favorite feature is the ability to scan an upload documents just by taking a picture of it. So far, so good! I would recommend others to give it a try so they can appreciate the advanced technological features and a stress free tool that’s easy to learn how to use.
Big problem with sharing files
by Farahzadi on 2018/08/18 23:55
Everything with Dropbox is cool but whenever I want to share a photo from gallery or a pdf there’s a big problem that I can’t just use “share via” cuz when I select Dropbox I have to assign an email address to share the link with. It can’t just upload something directly to Dropbox without sharing. And another problem is that I can’t share a file directly from Dropbox; I just have to send the link
Fixed ..
by ScheinerLaw on 2018/11/13 03:11
Our office has a business account w/ 5TB storage. Dropbox app on my Iphone X (w/iOS 12.1) was virtually useless for about a month. It continually froze & crashed. The latest update seems to have fixed the problem. My hope is the developers will do a better job of vetting & testing their updates, before releasing them to the public. If that means releasing fewer or less-frequent updates, so be it. What good is constant tweaking if you jeopardize the reliability of your product?
Acting up
by 131mon on 2018/07/04 19:21
Usually this app works seamlessly but lately has been giving me issues with saving files. When I try to save (or export) an image to my phone, it starts the process but then the “exporting” pop up doesn’t go away and I can’t continue to browse photos because the pop up blocks it. I can only continue using the app after I close out completely then I have to go scroll back to where I was. It’s a bit of an inconvenience to have to close down the app after every photo I view/save.
Children Doing The Quality Control
by Joliver332 on 2018/10/24 13:17
Most of my files are missing... no indication of them being updated or syncing or a data wheel turning... just says folder is empty.... been waiting four hours now no files... is quality control just an out dated concept? Where are my files? Update: now photo uploads stall after 2 photos. Rebooting the phone gives the ability to load 2 more before stalling again Update: for some reason the developers have decided to get rid of the refresh function. So when the app bombs out there is no way to refresh the view… Why would you eliminate the refresh function?
What has happen to DB?! Now it constantly crashes and freezes
by Chyznachoslayer on 2018/10/31 11:47
What’s happened to DropBox? Was a super reliable app. In the last month it now constantly freezes and crashes on my iPad, iPhone X and iPhone 6s so much so that I can’t use the app any longer. I have a pro business account and have use DB for 5 years and loved it and rated it 5 stars. Now it is completely broken and unusable. I have uninstalled and reinstalled multiple times and also done all the Apple updates on all three of my devices and it still constantly freezes and crashes. I have quit using it. Please, please fix. This is very unlike DropBox.
Absolutely amazing, I’m just nitpicking
by Dissiponted on 2018/08/09 17:11
Now this app itself is amazing. I have been able to use it to listen to music offline, and not have to pay for any subscription service. This honestly earns it 4.5 stars in my opinion, but sadly I can’t rate it as that. The only thing I can think of that I have a problem with is that when you are listening to audio clips, there is no button available to loop the sound. Otherwise, absolutely amazing!
Background sync doesn’t work unless you leave app open
by paul536754 on 2018/12/07 13:34
Background sync doesn’t work unless you leave app open. Edit in response to developer comment: I did have background upload over cellular on. Basically it just doesn’t work well. What if I don’t change locations? Why should it matter for uploading? Why do you need location? Why arbitrarily choose to not upload large files? I expect background sync to work fully for everything otherwise I need another solution and one that doesn’t use 25% of my battery!
Caution! Don’t trust the memory Drop Box offers you - Get close and locked up!
by Buck Phillips on 2018/07/28 03:14
I don’t appreciate this on bit - with memory still left you can NOT add unless you buy more storage space. This is deceitful in my opinion. Suggest going to Google drive or somewhere else before spending your money with these characters. If you think I’m kidding, here’s part of the actual response they send before asking you to Annie up more $$$: This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape.
New Features
by dvrkWHTE on 2018/06/14 20:56
You guys need to add better features for audio files. I want to be able to have a section for my downloaded audio files and be able to play the song on repeat for that one song and be able to skip to the next song as well. It’s very limited and annoying that I have to swipe up every time and press play once the track has finished so it can replay again.
Avid user
by Saywhy on 2018/06/10 15:52
I have been using for years now without worry of being someplace in some meeting without necessary information. Does not matter which of the 3 computers am or am not using information is available by signing in, whether using Windows or IOS. Love having documents available offline; planning for meeting in places without internet access.
Moving files could be more efficient
by Femme2Mrbd on 2018/11/11 06:36
I upload hundreds of pictures through camera uploads every week. It’s such a pain going one by one for each picture and video moving them to a different folder. A more efficient way to do this would be much appreciated. Why can’t we select multiple files in camera uploads and move them to a different folder? Seems very basic.
Unuser friendly garbage.
by Natural Action Center on 2018/07/13 23:11
The features are hidden so you have to click all over to try and find what you’re looking for. Once you upload files and create a folder to put the files in, it doesn’t let you add files to folders. You have to start the whole process all over. It restricts you to only sharing once a day, but they have the system rigged to tell you that you exceded the once a day limit when you haven’t shared anything at all today. If, I’m able to share this file today, I’ll never deal with this junk again. I’ll keep using the wetransfer website.
Current version super buggy
by Roy Willyfish on 2018/07/12 10:01
NEED A MEDIA PLAYER!!! Keeps playing whatever song I was playing last at random times, even after killing the app. Has also been doing a lot of freezing and restarting. Maybe if you had a media player.... Otherwise app is an absolute life saver. Being able to coordinate large files with others and send links in a snap is fundamental to my professional existence.
Horrible
by LindaF520 on 2018/05/18 17:15
I've used Dropbox for years and loved it but for some reason they've changed something majorly and it's horrible. I've texted and emailed and gotten no answer....i used to be able to see my files when i was on the road from any of my devices, they used to sync nicely Now nothing syncs, plus a feature i loved veggie was being able to edit or add something to a file, no more :( If anyone has a clue on getting these two features to work again, I'd love to hear it. I'm a realtor and need to see and work on my files enroute without having to drag my pc everywhere
Small things would make it robust.
by sleepsss on 2018/10/23 18:47
Out of the plethora of years I've used this service and app, the only thing that'll make this app any more solid is if it finally allowed any media file, such as music, play in the background while browsing for other files. Also, a seek bar for media. I know this isn't a music player app, but it would improve it's quality a lot.
Issue with paid account saying it’s full when it’s not.
by Artist Couple on 2018/08/14 17:03
I am the admin of a Dropbox plus account. We pay for 1,030GB of storage. We are having an issue with the Dropbox for iPad (pro) app saying that Dropbox is full and to contact the administrator, except I am the admin and the app is logged-in with the admin credentials. I have tried signing out and signing back in as well as uninstalling and reinstalling the app. Very frustrated as we use Dropbox on a daily basis for our small business... currently are using 6.7% of our allocated amount which is nowhere near the 1TB we pay for...
Single best sync tool available
by IpsissimusMarr on 2018/05/29 23:28
After testing every major sync provider, even rolling my own, Dropbox wins hands down. Other providers have issues consolidating multiple users’ edits, and multiple offline edits. Never had a single issue with Dropbox! Have been using it for years and cannot live without it.
Rating Trends
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All Versions
4.0
73,437 total
 5
41,338
 4
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 2
4,585
 1
11,139
Current Version (122.2)
4.0
19,807 total
 5
16,510
 4
1,713
 3
542
 2
292
 1
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App name
Dropbox
Description
Dropbox is a creative collaboration space designed to reduce busywork, bring your files together in one central place, and safely sync them across all your devices—so you can access them anytime, anywhere. And sending large files is easy, even to people who don’t have a Dropbox account. Features like the doc scanner, shared folders, offline access, and more make collaborating with others simple. Features: • Work on files with others through shared folders • Use the doc scanner to turn receipts, whiteboards, and notes into PDFs • Comment on files to share feedback with your team • Sync, share, and edit Word, Excel, and PowerPoint files We'd love to hear from you! Join the Dropbox community: www.dropboxforum.com We offer a free 30-day trial and in-app purchases for Dropbox Plus. Existing Dropbox Plus customers can also upgrade to Dropbox Professional. Dropbox Plus customers have 1TB of storage and Dropbox Professional users have 2TB. The amount will be charged to your iTunes account and will vary by plan and country. You’ll see the total price before completing payment. Dropbox subscriptions purchased in-app renew monthly or yearly depending on your plan. Plan pricing may vary by country. To avoid renewal, you must turn off auto-renew at least 24 hours before your subscription ends. You can turn off auto-renew at any time from your iTunes account settings. Dropbox also offers one-month trials for monthly subscriptions. Terms of Service: https://www.dropbox.com/pricing_terms Privacy Policy: https://www.dropbox.com/privacy
iPad Pro
by BeOrdinary on 2018/12/10 06:02
Please update the app for the new all-display iPad pro as soon as possible! Thanks.
Absolute Garbage!
by semilion on 2018/12/09 21:52
As of Nov 13, 2018 this version is absolute garbage! Users no longer have full access to their files on their phones. You are limited to ONLY what this piece of crap allows the user to use! Whoever’s idea this was should be fired! They took a great platform and made it useless. If this isn’t resolved in the next update, Dropbox will no longer be on my phone. As it is Google Drive has eaten their cheese. Now it’s about to take their spot at the table. And Google Photos provides no reason to use Dropbox. Dropbox is about to be dropped!!
A Thought: A Replay Option for Audio Files
by Suave The Performer on 2018/12/09 09:05
As a songwriter, it's pretty annoying to have to go back and forth between the app and my notes. If you added a replay option for audio files, you could take this platform to a whole new level. Writers across the globe would really appreciate it!
Very happy longtime user
by Gfiz on 2018/12/08 17:11
I’m not a heavy mobile user, but I do some basic editing, sharing, etc. The app has been flawless for me. I AM a heavy user of the scanning feature, though, and it’s top notch. I do all my scanning this way. Thanks for such a great feature!
Very disappointed that I would have to pay to have files saved locally
by JimRaleigh on 2018/12/07 19:11
I’m a long time user of DropBox, and have always been very pleased with it, however, I recently tried to save a file locally on my iPad for use when I was away from WiFi and discovered that that feature has now been removed from the standard Dropbox account. I’ll be moving all my files off Dropbox to OneDrive - I get 1 TB of storage there plus Office for my laptop and devices for less than I’d have to pay for just 1 TB on Dropbox - doesn’t make sense.
Background sync doesn’t work unless you leave app open
by paul536754 on 2018/12/07 13:34
Background sync doesn’t work unless you leave app open. Edit in response to developer comment: I did have background upload over cellular on. Basically it just doesn’t work well. What if I don’t change locations? Why should it matter for uploading? Why do you need location? Why arbitrarily choose to not upload large files? I expect background sync to work fully for everything otherwise I need another solution and one that doesn’t use 25% of my battery!
Almost really good
by mgar5544 on 2018/12/06 15:25
The scan feature has been really nice but one thing has driven me crazy. Using a phone, how hard is it to zoom into the document or receipt you are trying to capture? Not really that hard!! I personally don’t mind if i have a piece of the surface the doc is sitting on captured with the image. What drives me crazy, however, is ALWAYS having to adjust the image to actually capture what i intended to. The success of the auto detect feature is less than 50% for me and that’s only because I’ve gotten better at tricking it. Long story short, please Dropbox, at least have an option to disable the auto detect feature. I keep thinking this is going to fixed with updates but it hasn’t.
Won’t Sign In
by Gi Hutchinson on 2018/12/06 12:45
For some strange reason my account won’t sign in. It’s saying “signing in” for the longest amount of time. This is definitely a problem with the app and not my iPhone
Background upload on iPad
by Arhaef on 2018/12/06 07:16
Background upload doesn’t work on iPad!!@#!@ Otherwise I love this app
Needs a repeat option
by roxi110318 on 2018/12/05 19:21
This app would be great if it had an option that allowed you to loop the music! Please please add it!!!! Thank you!!!
Sound?????
by NIkki🤪 on 2018/12/04 21:43
Many videos I downloaded I cannot hear and I see the time and screen moving, just the sound doesn’t work😥
Very difficult to cancel trial subscription through Apple.
by PitViper Hunter on 2018/12/03 20:15
Very difficult to cancel trial subscription through Apple. Dropbox keeps trying to bill me.
Best app
by KaylaSwe on 2018/12/03 18:51
I have been using this app for almost 7 years. But I have this issue with this otherwise great app, it doesn’t do background uploading on iPhone X. The app has to be opened for the uploading. Is there any way to fix that?
Can’t email a real document - only links
by Paperfiddler on 2018/12/03 17:15
What happened to being able to send out an actual document? I’m only able to send out links to the file through Dropbox now. My customers don’t want to follow a link - they want the contract in pdf form! I’m paying $99 a year. I should be able to mail out a contract directly, instead of saving it to my Files folder (then emailing from there) or taking a screenshot of the contract. Why is this an UPGRADE? You’ve taken away the most important part of my business!
Slow Slow Slow
by Netty342 on 2018/12/02 02:04
Why does it take a whole week to upload my pictures and videos??? And hours to download one video??? Unacceptable. And don’t tell me it’s my internet connection because I’ve tried downloading on 4 different WiFi networks including my data and it’s the SAME THING. Also the stupid background upload is useless because the app closes itself every 5 minutes so really the only way to download your stuff is to have the app open on your screen the whole time. What a waste!! I will be cancelling my subscription!
Poor!
by madmax's on 2018/11/30 03:32
Not use cause didn’t understand! Told trail bases, after 90 days made a subscription! I didn’t want it, and would not Want to pay for it.
The Background upload feature requires location access
by mbenner1977 on 2018/11/30 02:39
This feature is available without location access on Android. It is NOT necessary in order for the background uploads to work. Once this privacy breach is fixed for iPhone I'll give 5 stars. This is the main reason I use Dropbox and do NOT want to have to share any info about my location just to make it work.
No dark mode :(
by Jimmy Costanza on 2018/11/29 07:44
This app hurts the eyes when using at night, please help.
Simply Outstanding...
by Steven Zyler on 2018/11/29 03:49
...especially as a PDF reader. An alphabetical index selector on the right side of the Files tab screen, rather than just the scroll bar, would be a handy improvement, especially when hundreds of files are displayed...
Very buggy integration with Apple’s “Files” app
by ball_kov on 2018/11/28 20:57
Dropbox folders that are favorited through Apple’s Files app appears and disappears randomly. This doesn’t happen with Google Drive.
Pull to refresh?
by JasonTM1 on 2018/11/28 18:34
Could we get pull-to-refresh for the file listing? BTW, thanks for adding folder paths to search results.. hugely helpful!
I’m done with Dropbox
by A-A-RoninSD on 2018/11/28 13:37
I have been waiting for almost a week my phone to upload all the photos and videos to my Dropbox Plus app and I finally found out why it’s taking so long. The app continually and unexpectedly closes every 9-10 seconds. I thought it was a setting that I missed. Nope! Just a poor app that overcharges for cloud space that I will cancel subscription on and just invest a little more into my iCloud.
Updates make it unusable
by SD2323 on 2018/11/28 04:38
I don't care about recent but now it takes 10x as long to get to the actual folders I need. Fire your UX designers
How to cancel and not renew?
by Arquisatex on 2018/11/28 01:27
Where should I go to cancel my subscription ? Please let me know Can’t find that option Thank you
Camera uploads
by CarlExample123 on 2018/11/27 19:33
Camera uploads is ridiculous. Having to manually open it to start uploading is so dumb. Have to open 5 times for a small batch!
Buggy - cannot access any file from App
by Neotk9711 on 2018/11/27 14:37
I am a Dropbox professional subscriber for past several years but now will be moving to google drive and cancelling my subscription. The App has a major bug since iOS 12 - I cannot access any file from the App but I can access same file using mobile safari. I have been emailing customer support for past 2 months and keep getting canned and useless responses. I also tried to escalate to Drew Houston, CEO of Dropbox but I don’t think he cares. I will be writing about this bad experience on other social platforms as well. I have been a shareholder as well but given how bad their general approach towards customers is, I will be selling my shares as well.
“NO REFUNDS”?
by OztoOkie on 2018/11/27 04:23
I signed up for this “free” service 3 years ago for a high school choir parent volunteer position. I haven’t used it in the last 3 years and last week was charged $99 for a subscription. I try to cancel and it says “No refunds unless required by law”. Pretty snarky way to make a buck. Please refund my money and cancel the subscription I haven’t used.
Owner
by aghoshig on 2018/11/26 22:14
They are terrible, don’t do it !!!! So hard to cancel
167 MB? Why?
by MS_Info on 2018/11/26 14:54
Why this is 167 MB when it saves files to server???
Cant do search in word documents anymore??
by azkilani on 2018/11/26 04:42
Cant do search in word documents anymore??
The new big folder look
by lgoose on 2018/11/26 03:46
I HATE IT. Please put it back the way it was !!!!
Lost all my file
by Looking for sign on 2018/11/25 18:19
As a student, I used to store all my courses and stuff in my Dropxbox account. After not using it for a year and half, I tried to find a file but it’s showing error 404 or account inexistant. I am in distress right now 😭😭😭.
Dropbox is useful but the business model is 100% sleaze.
by spcummings on 2018/11/25 16:58
I experimented with Dropbox business. That was a mistake. Even though I didn’t associate a payment method, the company started taking money out of my account. Looking at my subscription list, I saw I was paying for two accounts. I canceled my trial business account and had to jump through multiple screens, all designed to progressively scare me into keeping the account. I already question Dropbox’s security and his didn’t aid my lack of confidence.
Love app hate paying
by bakkms on 2018/11/24 11:37
I love this app but I hate paying for it. Considering canceling my subscription. I would hate it less if you could see the last time a folder was viewed by someone it is shared with.
Didn’t know you could lose files in here
by Steve aaaaaaa on 2018/11/23 21:39
I thought as long as I had a user name and password for this thing, my files would be saved in the cloud somehow, and I’d always have access. Not so. After my lengthy absence for about 1 and 1/2 yrs., I tried to retrieve some files und my un and pw. I ended up only finding about 2 of like 101 files and a third (short video! That I don’t recall uploading. 🤷🏽‍♂️ so much for trusting cutting edge software without a backup to the backup.
Poor support
by Rodger584 on 2018/11/23 21:39
I have been using Dropbox as a tool to exchange files between my iPhone, 2 ipads, and several windows PCs. When I encounter errors, the messages are very ambiguous. Often the message is followed by a “try again” phrase. Trying again has never worked without doing additional research and changing the operation. Often the change involves using an alternate ‘cloud’ and it’s tools. The only support tool that seems to work is the the ‘community’, but this is normally very high level and cluttered with noise. It requires a lot of time in searching and reading that rarely returns a helpful answer.
Finally found “print”!
by Margheds on 2018/11/23 14:55
I love this app and I use it all the time to print documents I have saved. With the latest update, I can no longer find a way to print. “Share” doesn’t offer this option. Where has it gone? Update: I finally found it buried under “Export”
Sharing
by frankster222 on 2018/11/23 06:36
Great for mobile docs. But when uploading photos from camera roll I'd like to see a camera roll as it is on iPhone. NOT as moments. It's a hassle now so I created an iPhone album called Dropbox and when uploading from it it shows it like a camera roll.
crashes on ipad
by athena123 on 2018/11/23 05:08
the app crashes constantly when uploading photos from the ipad
thank for dropbox
by rehang188 on 2018/11/22 17:50
thank for dropbox❤️❤️
New IMO
by pncyd on 2018/11/22 02:47
PURE GARBAGE
Forced to download app due to terrible mobile website
by a_reviews on 2018/11/21 19:37
I would rather have been able to email the pdf I needed from mobile web, unfortunately Dropbox's mobile site has zero functional capability so I was forced to download the app for what should be an easy in-browser task...
Easy and fast
by Alexander Kenton on 2018/11/21 12:45
A fast n easy app, however I hate just one thing, if your close to running out of space you can’t use the app, otherwise this app is great
Great
by Bliqo on 2018/11/21 06:04
It’s a great productivity tool for me because I also have a Dropbox agent installed on my Linux machine. I only wish iPad app rendered .md files.
Rob
by RobAnthonyRan on 2018/11/20 22:24
The app used to be more intuitive and easier to use in previous iterations. I have been a premium member since 2016, overall this app fits into my workflow perfectly, there are just a few UI issues that I have. I feel that Dropbox takes steps backwards sometimes instead of forward. Can we at least get a “save all” option for photos?
App is a money scam
by Isaac El on 2018/11/20 16:22
It will auto subscribe and bill you monthly and not tell you how to stop it. Pathetic
Great app. Needs to keep pushing to push the bounds
by ProfChris32 on 2018/11/20 12:50
Amazing app that does a very nice job and helps with workflow tremendously. I wish it had two features: 1) the ability to choose which app to open files in directly from Dropbox (like pdf expert instead of just adobe) 2) syncing / comparability with Microsoft word so that when you make a file available offline in Dropbox you can open it from Dropbox in Word without internet.
Swindling
by paininmyassmicus on 2018/11/20 08:40
Filthy money stealing app. Sign up for a “free” version get and automatic charge a month later, no notice, they just charge.
3D Touch glitch
by bleurrrrrggg on 2018/11/20 06:33
Tapping the offline folder button fromThe home screen 3D Touch does not open the offline folder. It opens the account page instead
Babak
by babakjamshidi on 2018/11/17 19:12
Nice
DONT DOWNLOAD THEY SCAM YOU
by trash11 on 2018/11/17 05:01
I download this app they didn’t say anything about me having to pay 10 dollars! I didn’t even agree to it but that’s how they get you cause they know nobody is gonna pay for that sh*t so they take money out without telling you I had a whole subscription I didn’t agree and the app is trash don’t waste your time or your money that their gonna scam you of
Doc Scan
by iS3rJ on 2018/11/16 13:17
Spent 30 min to scan the doc. Save -> App crash -> everything deleted. Thank
updated today, stopped working today
by hobopelicandotnet on 2018/11/15 22:55
upload on pc, no files on mobile app
Please do i cancel my subscription, I don’t have files to save
by tochi4kk on 2018/11/15 20:27
Please do i cancel my subscription, I don’t have files to save
I’m Not Going Upgrade
by Valdito on 2018/11/15 00:00
Why should I upgrade to a 1T subscription for 10.00 per month when you shown you clients that app is a total failure. It takes 4min to upload or save a photo and 2hrs a 10 minute video, are you freaking kidding me. HELL NO! no thanks
Used to love this app
by Beckyk71 on 2018/11/13 22:19
I can no longer share from my iPad to my computer. I have been using this app for a few years and loved it. Now I plan to delete it as the whole reason I had it was to be able to work on my iPad and then share to the Dropbox on my home computer.
Slow in all aspects
by EmBarney on 2018/11/13 19:44
I initially downloaded Dropbox a few months ago and had a great experience. I had to delete the app for a little bit but I recently re-downloaded it. It took over 48 hours to upload a 2 minute video and it didn’t even fully upload it. And now when I open the app, it immediately crashes. I’m very frustrated and regret signing up for the premium/pro package when it was offered when I downloaded.
Lol you have to pay to download your own files
by Lorenzo White on 2018/11/13 07:35
I don’t mind paying extra for the storage. That uses up resources on your end. But the fact that you want to charge me to download MY OWN FILES is absolutely ridiculous. I’ll be sticking with google drive, thanks.
Fixed ..
by ScheinerLaw on 2018/11/13 03:11
Our office has a business account w/ 5TB storage. Dropbox app on my Iphone X (w/iOS 12.1) was virtually useless for about a month. It continually froze & crashed. The latest update seems to have fixed the problem. My hope is the developers will do a better job of vetting & testing their updates, before releasing them to the public. If that means releasing fewer or less-frequent updates, so be it. What good is constant tweaking if you jeopardize the reliability of your product?
Great!
by edwardgutman on 2018/11/13 02:01
This is the coolest workspace!
Drop Box
by Pss244y on 2018/11/11 14:22
I love being able to have files at my fingertips, being able to share files with friends so easily, and having the ability to sync photos and videos. Dropbox has made my life easier and more productive.
Moving files could be more efficient
by Femme2Mrbd on 2018/11/11 06:36
I upload hundreds of pictures through camera uploads every week. It’s such a pain going one by one for each picture and video moving them to a different folder. A more efficient way to do this would be much appreciated. Why can’t we select multiple files in camera uploads and move them to a different folder? Seems very basic.
Shared folders only works fully if sharing list all have Pro accounts
by Annoyed Revierer on 2018/11/10 01:36
I have a standard business account of 3Tb but a folder which I have shared with others is apparently limited to 2Gb unless the others on the sharing list also get accounts. Customer service advice: “tell your clients (the people on my shared list) to pay for DropBox Business accounts also.”
No longer showing new files
by ,(&473$: on 2018/11/09 22:15
None of my recently uploaded files are showing up in the app
Accidentally put one folder in another
by james3414 on 2018/11/09 15:28
The latest version made a change to make it too easy to accidentally put one folder inside another - and no easy way to see what happened or undo. Whenever I scroll through a long list of folders, I accidentally “flick” some of the folders into others.
I hated this.
by tillyforrilly on 2018/11/09 07:12
Why am I getting billed for this and I can’t delete it and there is no option to cancel it, it isn’t even showing up in my subscriptions?? Dropbox just billed my card 100 dollars and I never agreed to it. Someone needs to contact me because I hardly use this app and would have canceled a long time ago if I knew I was signed up for some crazy subscription. I don’t want a subscription. DO NOT subscribe to this or download this app there is no way to get out of it!!!
What happened? No network!?
by DrPeril on 2018/11/08 19:25
The app won't connect. The Google login will, app won't. Clearly I have networking, but Dropbox don't use it. Pretty basic problem team...
Dropbox
by ccarey6435 on 2018/11/07 21:07
Just wish there was more space- great for sharing videos
Boi
by #SamTaurtisGrian on 2018/11/07 16:09
2+2= yellow
Worth
by antman240 on 2018/11/06 22:51
If you need extra storage to place old photos/videos it’s an easy way to keep them organized instead of scrambled in your phones pictures. And if you someone who takes a ton of pictures it’s a need
Can’t even log in!
by Chabely107 on 2018/11/06 03:25
I downloaded the app and tried to log in and it keeps giving me an error .
Won’t upload in the background
by Seek Balance on 2018/11/05 16:18
This app will only upload if you have the screen on and the app running in the foreground. If you switch to another app or lock the phone, it just stops. No matter the location or settings. I have verified numerous times over the years that it is allowed to refresh in the background and has full access in the phone settings. It has never worked like it’s supposed to. It stopped uploading just as soon as I started writing this review.
love dropbox
by s.f.p.97 on 2018/11/05 05:19
very exactlly & useful👍🏻🙏🏻
What happened?
by _Richman_ on 2018/11/04 19:53
This was my go to for everything I store on the cloud. Now no matter what I select on the iPhone or iPad this freezes up. You have to kill the app and restart it, and it picks up where you left off. Only to have it freeze again if you select something. Please, stop messing around with something and just make it work like it should!
Hangs or crashes with every use now
by JRook on 2018/11/03 15:57
This app used to be flawless. Now it’s almost entirely unusable due to it locking up and/or crashing every time I try to open a document (any document type!). What changed??
Beware of charges
by gpsgiy on 2018/11/03 09:28
Considered using service. Suddenly being charged a subscription. I’ve never used the app. Now Dropbox refers me to Apple and won’t cancel and refund. Beware!!!
Fix the app
by fernandes234432 on 2018/11/03 03:26
Hi, I use my dropbox on my iPad, about 2 months ago, and it's crashing when loading the images and I just paid 10 dollars to have more space but it's no use, it keeps crashing and not loading the images as it was before. Please help me
Why can’t I cancel after free trial?
by Get Me Out Of This on 2018/11/03 01:44
Started trying to cancel through Apple per directions and end up stuck and unable to cancel. I WANT TO CANCEL THIS. Just got notice about subscription continuing ... PLEASE CANCEL. Do not want service.
What is going on?
by KayRon916 on 2018/11/02 14:59
Upload feature keeps crashing. Please fix this. I have been using Dropbox for years and I’ve never had this issue until now.
Update made it super glitchy
by MeganDallas on 2018/11/02 13:06
The latest update ruined this app :( I used this app ALL the time for my business and ever since the update files won’t open, the app crashes, or it freezes constantly. So frustrating - especially because I pay for the upgraded business version of Dropbox.
Please Fix the App Guys
by BlueStateChick on 2018/11/02 05:22
I’ve been a super loyal pro user for years and I pay for terabytes and refer every single client to Dropbox. The app on my iPhone has been freezing constantly for weeks. Other people are saying the same. I’m thinking of switching. None of my clients will ever hear the words Dropbox from my mouth again. A shame.
I no longer have a need to keep this on my phone
by Skyscan305 on 2018/11/01 17:35
I have to use dropbox’s website to upload or even view any of my files now. The app is broken and useless on iOS 12 with an iPhone 6s Plus. This is poor optimization at it’s finest, and it’s been this way for weeks with no effort on dropbox’s end to fix it. The app freezes and the whole app must be deleted and reinstalled to get functionality for five minutes of usage, it also lost all of my starred files that I use for work. Then they have the gall to try and push their business product on me? No thank you! I will never be a paid customer of Dropbox after this! I was a beta tester back when camera upload was a brand new feature, I’ll be going to Box now!
Useless on iPhone SE after updates
by wjherzog on 2018/11/01 02:04
Going to give developers a little time to fix this, but if not corrected in a month, I’m canceling my subscription and finding another application. Too bad. Dropbox used to be great. Now, can’t even open the app without it freezing. And the browser version isn’t much better. Really too bad. Not surprised, actually. Just another company turning off loyal customers by tweaking something that wasn’t broken. Nice work.
Drop Box = Dropped Files
by Paveltolz on 2018/11/01 00:54
Installed with the intent to access files from several computers. Sometimes you can see the file on one computer but not another. That would be a three star except there’s been several files that just disappear, not recoverable, gone. Dropped by drop box.
What has happen to DB?! Now it constantly crashes and freezes
by Chyznachoslayer on 2018/10/31 11:47
What’s happened to DropBox? Was a super reliable app. In the last month it now constantly freezes and crashes on my iPad, iPhone X and iPhone 6s so much so that I can’t use the app any longer. I have a pro business account and have use DB for 5 years and loved it and rated it 5 stars. Now it is completely broken and unusable. I have uninstalled and reinstalled multiple times and also done all the Apple updates on all three of my devices and it still constantly freezes and crashes. I have quit using it. Please, please fix. This is very unlike DropBox.
I hate the app and website
by @Sigil on 2018/10/31 10:00
They are really pushing this app for business users. The UI and "features" are for business and collaboration users. Why can't I sort the files by kind with folders at the top? If I am moving a file, will I be moving it into an other file or a folder? I can't export anything out of the app. I think it is time for me to move on. Folders First!!!
app is not all there
by orlandoha on 2018/10/30 19:44
couldn’t find way to permanently delete deleted files with the app. Should add that as an option
Everything freezing in new update
by STM 346 on 2018/10/30 06:29
I’ve been a power user for years. Suddenly with the new update, the app continually freezes when I try to load or upload a file on my iPad Pro 12.9. This is hot garbage. I rely on this for my mobile work and the solution has been useless. I want my storage subscription refunded for my lost time. Where’s the fix?? Going to migrate my cloud storage if this isn’t fixed in the next update.
🚫 Not upgrading
by The Blonde Cookie on 2018/10/30 02:50
After looking down the long list of seriously bad recent reviews, I’m NOT doing the latest upgrade (operating under the theory “if it ain’t broke, don’t fix it”). What I’m using now, while far from perfect, is adequate; I don’t have to wrestle constantly with the software, and I know what workarounds I need to employ to get ‘er done, so…its not a perfect world, but no new surprises. I already knew their customer support was nonexistent; I have a “story” of my own. I hope someone sues them for false advertising (for claiming they have customer support). I’d say it’s possible to win that in a court of law: if someone pays for a product and substantially relies on the written description of something (“we have customer service available to serve you,” or whatever is written), there’s a case to be made if the person or business incurred a provable loss due to that reliance. Hmmm… 🤔 Dropbox appears to have gone the way of so many apps - it’s all about the Benjamin’s (as opposed to quality, reliable customer support). But, of course, the less peeps employed, the better the bottom line looks. I noticed, however, that their marketing department must be working overtime. How a 4.7 star rating is possible with as many really bad (recent) reviews is absolutely beyond me. Of course, no one would ever skew the review numbers to make an app look more attractive, would they? 🙄
Charged after canceling subscription.
by GREAT GAME ;DD on 2018/10/30 01:27
About a month ago I lost my job, I didn’t have much money, everything was limited. So I cancelled all my subscriptions for my apps. Now I see Dropbox charging $10 when I specifically canceled my subscription. Complete a** and not worth it. If you’re gonna charge me after I cancel a subscription then might as well delete my account because I don’t want to pay for this bulls**t
AND NOW also doesn’t work on my iPad mini 2 !!
by josirose on 2018/10/29 15:39
Update: SERIOUSLY DROPBOX you did an update about 6 days ago but it hasn’t helped, your app now freezes on my ipad too ! (iOS 12.0.1) I’m getting very tired of deleting the app, rebooting my ipad, reinstalling your app, clearing the cache etc etc After the latest updates your app no longer works on both my iPhones 8 and 6+. Both are up to date running iOS 12.0.1 Am I going to have to cancel my subscription now ? UPDATE: I SEE NO REPLY FROM YOU YET DROPBOX ?!! I have deleted the app on both my iPhones and restarted the phones twice now - and downloaded your app again and it STILL freezes and won’t work! When are you going to fix this please ???
Uploading a link
by Nowasia on 2018/10/28 23:42
Most Un- user-friendly app ever!
Great but.......
by Dusgray on 2018/10/28 22:41
It’s great but, wish there were more free space.
App keeps freezing
by Luciana Alencar on 2018/10/28 14:49
I was a happy user until a recent update that messed up my app and now it keeps freezing and I’m unable to use! I’ve been a subscriber for several years now. Fixing this should be top priority, not wasting time with new menu functions when the most basic features of the app are not working.
Picture & Video upload is broken
by Ktobs on 2018/10/27 16:12
Picture & video upload now constantly crashes. Very slow upload when it does work. Refuses to upload when the battery is low (even if its plugged in and currently charging!) If I have low battery don't you think it would be IMPORTANT to be able to upload/backup what I can before it dies?!? At the very least they should be an option that says 'continue anyway'. And if the phone is already charging I don't see why that matters? I can't upload a SINGLE picture? Really? Why does dropbox decide when I can or can't upload pics? This used to be a great app but recently it's falling apart. The media player is missing many desired features like fast forward/rewind 15 seconds, etc. Please fix the app! I've been a long time customer but I'm finding more frustrations than conveniences. Please fix the pic and video upload! App constantly locks up and crashes.
Need to know price first
by lynnlaveen on 2018/10/27 13:41
I like Dropbox but it doesn't say how much the 1tb will cost if you upgrade. I won't even click on the free trial unless I know the cost. Bad idea guys
Don’t like it.
by Becca.A on 2018/10/27 07:52
I’d like to cancel my subscription. Dropbox is not useful to me. Thanks.
Awful to cancel subscription
by KevinHauser on 2018/10/27 03:02
They could not make it more difficult to cancel your subscription. You know why? They only care about taking your money, not providing a good service. I had to jump through so many hoops just to cancel my account. I wish I had never downloaded the app or subscribed to any of their plans. Thanks for nothing, Dropbox.
Great except keeps losing recent files
by Paul, just Paul ... on 2018/10/26 00:27
99% of the time when I used this app, it is to do something with one of the three or four files I have most recently edited. For some reason this app keeps losing track of those, which makes it take much longer to use. Last time it was because they forced dropbox paper towns artificially find a recent list, this time the paper staff is back again and all my recent files have disappeared. There is no option to remove the paper spam from the recent list. For bonus points they say it’s easy to contact them if you have problems about the app. It isn’t. When I finally found a way, their support page doesn’t work; it won’t let me choose a device and therefore won’t let submit a ticket. This is of course on my iPhone, the same device the app is running on, using safari, the default and dominant browser. Ridiculous.
It’s useful BUT...
by Rhobson on 2018/07/12 12:43
My main complaint is the “recents” tab. I *REALLY* hate that there’s no way to disable or at least clear it. I use my Dropbox for a variety of files, from scanned docs to my pets photos, and sometimes opening the app to see a bunch of scanned bills when I just want to show my cat to an acquaintance can be frustrating, to say the least. BTW, the iCloud disaster should’ve reached everyone to not store nud3s in the “cloud”... 😂😂 With that said, Dropbox is useful. There’s little to discuss in this matter. BUT - and there’s always a BUT - use it with an extra layer of conscience. The “cloud” is just another person’s computer, after all. Don’t store your most private information there, especially in clear text or without any kind of cryptography. Think in-depth security, even though DropBox “promises” not to peek at your stored information, nothing really guarantees that someone will be able to access your info there.
Too much money for notta lotta “service”
by The Notorious t.i.g on 2018/07/12 00:39
After the recent update, DropBox stopped working properly for camera-roll upload on my iPad. Their solution? Remove the app, forget the network, fully restart the iPad, re-connect to the network, and re-install the app. Seriously? Good thing I have nothing else to do ... oh, wait. Basement flooded. So yeah, I have something else to do that's rather urgent. Good news is that yes, this did in fact resolve the issue, but really, I have other things to do in my life than reset apps with updates that fail. Especially when paying $75/month for the business version. For $75 a month I expect a MUCH better UI, amazing support, in-file search (not just the file titles), and so much more. Instead, we get the un/re-install merry-go-round, an ok UI, low-availability support (US normal business hours only), and an amazingly klugey sync setup. Heaven help you if your Mac has an external drive. What happens when you get a new Mac? It downloads everything from Dropbox again, even though all I did was remove the USB plug from the old machine to the new. Good job, Dropbox. Well done. Now I gotta wait for 4T of data to re-synch. Their super awesome support response? Well, we told you external drives might not work as expected. I’m totally looking for another service. Seriously, $900 a year for this? I feel like an idiot for locking myself into this “service”.
Stop changing stuff!
by Dudebraj9000 on 2018/09/18 09:03
Why do you guys constantly insist on changing the whole interface of the app? Seriously. Every update things are different, and not in a good way. Also, I can’t scroll down on my synced folders anymore. It makes my files disappear when I try. This started after the recent update. I’m not one of those “let me speak to your manager” kind of people but I just had to let you know how bad my experience has been so far. Please fix it, and leave it that way unless there’s a really important bug to fix. Also gave you 5 stars because I know you’re hard working people over there and I pay for pro. Don’t hate the app, just hate the constant changes to the overall look of the app that honestly seem more like a step backward than forward.
Okay...
by SwordInTheLight on 2018/06/05 19:39
Hello, I just wanted to say that Dropbox is actually a really great place to store Office files, sorry if I was harsh earlier. I wouldn’t trust it with all of your files, because I’ve had a lot of issues with the iWork things and all that. The app itself works fine this way. Just wanted to say that. Suggestions: -Maybe we can do a one-time payment for a little extra storage? Like pay $1 for 2 extra gigs. I would definitely pay a few dollars for that. -Support for Apple files. As I’m writing this, there’s no way to edit Pages/Numbers/Keynote files from Dropbox. I use Pages a lot and so do a lot of other people, so you need to add support for those. -Once, I opened the Dropbox app and found that it wouldn’t let me create any Office files. (Like when I clicked “new file,” the option for creating Office files wasn’t there.) I signed out of Dropbox and tried to sign back in, but it said “there was an error” when I tried to sign in even though I got the sign-in info correct! This wasn’t a huge deal since I was able to log back in a half hour later with the create files feature back, but you might want to make sure it doesn’t happen again. -PowerPoint files take FOREVER to load up! (At least for me they do.) Please make it quicker. Thank you for reading!!!
Great except keeps losing recent files
by Paul, just Paul ... on 2018/10/26 00:27
99% of the time when I used this app, it is to do something with one of the three or four files I have most recently edited. For some reason this app keeps losing track of those, which makes it take much longer to use. Last time it was because they forced dropbox paper towns artificially find a recent list, this time the paper staff is back again and all my recent files have disappeared. There is no option to remove the paper spam from the recent list. For bonus points they say it’s easy to contact them if you have problems about the app. It isn’t. When I finally found a way, their support page doesn’t work; it won’t let me choose a device and therefore won’t let submit a ticket. This is of course on my iPhone, the same device the app is running on, using safari, the default and dominant browser. Ridiculous.
Five stars for completely disappointing me!!
by keilaa.17 on 2018/07/24 10:01
I’ve had this app for a while now. They promise to keep all your pictures safe “NO MATTER WHAT” which is all a lie! Let’s say u lose access to the account for a bit so you are inactive with it. Well without them even asking for your permission, they decide to erase your account and all the pictures you saved with it!! I completely believed them like an idiot and deleted my pictures and gave it to them so they can “KEEP IT SAFE” and without even consulting me or thinking about the fact that I have important pictures and things I actually wanted them to keep safe, they just erase and pretend like nothing ever happened. I completely do not recommend this app!! PLEASE DO NOT DOWNLOAD IT!!! GET EVERALBUM OR EVEN GOOGLE PICTURES BUT DO NOT USE THIS!!!
🚫 Not upgrading
by The Blonde Cookie on 2018/10/30 02:50
After looking down the long list of seriously bad recent reviews, I’m NOT doing the latest upgrade (operating under the theory “if it ain’t broke, don’t fix it”). What I’m using now, while far from perfect, is adequate; I don’t have to wrestle constantly with the software, and I know what workarounds I need to employ to get ‘er done, so…its not a perfect world, but no new surprises. I already knew their customer support was nonexistent; I have a “story” of my own. I hope someone sues them for false advertising (for claiming they have customer support). I’d say it’s possible to win that in a court of law: if someone pays for a product and substantially relies on the written description of something (“we have customer service available to serve you,” or whatever is written), there’s a case to be made if the person or business incurred a provable loss due to that reliance. Hmmm… 🤔 Dropbox appears to have gone the way of so many apps - it’s all about the Benjamin’s (as opposed to quality, reliable customer support). But, of course, the less peeps employed, the better the bottom line looks. I noticed, however, that their marketing department must be working overtime. How a 4.7 star rating is possible with as many really bad (recent) reviews is absolutely beyond me. Of course, no one would ever skew the review numbers to make an app look more attractive, would they? 🙄
Passcode compatability with Files app
by Stee-rider on 2018/10/12 11:26
I’ve used Dropbox for a long time, and the only real issue I have with it is that if you set up a passcode you can’t use it with Apple’s Files app. Other similar apps work fine with a passcode (eg Resilio Sync), so I know it can be done. This is actually enough that I’m less likely to use Dropbox for everyday file management. Overall it’s a great set-and-forget program, but it does need the passcode issue fixed. [Response to Developer response: It’s not impossible and it’s not out of your hands. The makers of Resilio Sync must know something you don’t know, because they actually do what you say can’t be done. Maybe you should drop them a line, because I really would like Dropbox to work properly with Files.]
Picture & Video upload is broken
by Ktobs on 2018/10/27 16:12
Picture & video upload now constantly crashes. Very slow upload when it does work. Refuses to upload when the battery is low (even if its plugged in and currently charging!) If I have low battery don't you think it would be IMPORTANT to be able to upload/backup what I can before it dies?!? At the very least they should be an option that says 'continue anyway'. And if the phone is already charging I don't see why that matters? I can't upload a SINGLE picture? Really? Why does dropbox decide when I can or can't upload pics? This used to be a great app but recently it's falling apart. The media player is missing many desired features like fast forward/rewind 15 seconds, etc. Please fix the app! I've been a long time customer but I'm finding more frustrations than conveniences. Please fix the pic and video upload! App constantly locks up and crashes.
Connect A computer
by Hotshtuf on 2018/08/06 20:35
Oh my gosh! I was having a difficult time logging in on my desktop - trying to remember my password and it wouldn’t let me in. I figured I’ll just continue to use the app on my phone, until I saw the “Connect A Computer” button. I pressed it and in a matter of seconds (I’d say less than 45secs) I was able to get into my account on my desktop computer. It was just three easy steps! I’ve been using Dropbox for almost 8 years and thought it was good but nothing outstanding enough to write a review until now. I just hate the little badge icon that appears on a document when saved in Dropbox. I hide it but it comes back... All good tho!
Review
by big-prof on 2018/07/15 01:53
The AI has deteriorated to the point that the uses has to guess the German gender of a word If you guess wrong no recourse the a few frames later same clue and same answers but previous answers wrong because they wanted the other gender. To me the crowns XP and gems do nothing and are useless. I will not use gems to buy health as this bypasses the learning in practice. The old habit of using practice to introduce new words or concepts continues. I tried using groups only to discover spent time getting right answer to get more XP‘s again bypassing learning. So dropped that. The apps AI used to allow for spelling errors but that feature has been lost. The practice section is useful but this section has a huge amount of repetition, which is a time waste to get a health. I have compared answers given in app with other translators and don’t get the apps results. I have used other translators results in app sometimes getting a correct sometimes getting a false. Therefore, not sure how much to trust the app and/or the other translator. Still sorting this issue out to determine trustworthiness of app or should it be dropped. For reference I only use the app with aids, not sure spending money for aid free buys me anything.
The one app I can’t live without
by Kaiaim on 2018/07/14 20:29
What can I say about an app that gives me access to everything I have from my cell phone- simple intuitive fail-free. The biggest tech mistake of my life was switching briefly to another service which lost my data and treated my like dirt when I asked for help. There are few things I’d like Dropbox to change but they aren’t specific to the app. The only app bug I’d like to see changed is the folder size limit which does not apply to desktop versions. it has been an inconvenience to break up one of my large folders, but still worth it to have my whole life with me anytime anywhere.
Almost really good
by mgar5544 on 2018/12/06 15:25
The scan feature has been really nice but one thing has driven me crazy. Using a phone, how hard is it to zoom into the document or receipt you are trying to capture? Not really that hard!! I personally don’t mind if i have a piece of the surface the doc is sitting on captured with the image. What drives me crazy, however, is ALWAYS having to adjust the image to actually capture what i intended to. The success of the auto detect feature is less than 50% for me and that’s only because I’ve gotten better at tricking it. Long story short, please Dropbox, at least have an option to disable the auto detect feature. I keep thinking this is going to fixed with updates but it hasn’t.
Saving Offline
by Byhiu on 2018/10/17 20:34
I’m wanting to make a certain folder in my Dropbox available offline. But I need to make sure before I do so. That the contents of this folder that I’m wanting to make offline to view whenever with data or not.. that it won’t be automatically updated into my iPhone camera roll. Or put into a folder in my iOS camera roll. That would be BAD... very very BAD. so that’s my concern. I need to make sure that these sensitive confidential files won’t be seen ANYWHERE else except offline in the Dropbox app. And not in my personal camera roll. Please advise. Respectfully, Dropbox 1TB user. :)
“Camera Roll” is not the same as iOS’s Camera Roll
by SeriouslyDave on 2018/08/31 07:31
Reply to the Developer Response: The Developer’s reply discussed automatic photo upload. However, I was not talking about automatic upload and did not use the term. I have modified my review to clarify. —- Review —- When manually selecting photos for upload from an iOS device, Dropbox is shows an iOS Moments view of iOS photos. Dropbox calls this “Camera Roll” even though it does not match the iOS Camera Roll. Worse, Dropbox does not offer a way to select photos for upload using a view that’s in iOS Camera Roll order. You have to remember the date you took a photo or do a whole lot of scrolling if you have more than just a handful of photos (scrolling because of the screen space wasted by an iOS Moments view). This is a not user-friendly approach. This is not the only usability issue I have with Dropbox and I use Dropbox less than I would like because of these. However, it still remains somewhat useful to me so I gave it three stars for the somewhat usefulness.
Great way to access cloud files
by Jedidude on 2018/08/07 02:07
Having this Dropbox App is a great way to have accessto your (Dropbox) cloud documents; specially since it integrates with the built in Files app. It's also a great way to upload things to your Dropbox account. Starting out with 2GB of free data is pretty silly in this day and age, but that describes the service, not the app. What I do find ridiculous about the app is that a simple feature like "Make available offline" is hidden behind a paywall. Really? I need to pay to maintain files on my device so I don't have to constantly use up your service's bandwidth whenever trying to open such files? Just ridiculous..
Sort files by creation date
by Trololololol222 on 2018/10/24 13:53
Hi, I have had an amazing experience with the app for iPad. I use Dropbox to save my photos and videos, my memories. Camera load is very useful. I have one suggestion: the option to sort files by creation time is not available. It is possible to sort them by modification time, but is not the same. It would be awesome to have that option available, because I will be able to see my photos and videos in a chronological order. Me and my family will be very happy if this option comes true. Greeting an keep up with the good work.
I no longer have a need to keep this on my phone
by Skyscan305 on 2018/11/01 17:35
I have to use dropbox’s website to upload or even view any of my files now. The app is broken and useless on iOS 12 with an iPhone 6s Plus. This is poor optimization at it’s finest, and it’s been this way for weeks with no effort on dropbox’s end to fix it. The app freezes and the whole app must be deleted and reinstalled to get functionality for five minutes of usage, it also lost all of my starred files that I use for work. Then they have the gall to try and push their business product on me? No thank you! I will never be a paid customer of Dropbox after this! I was a beta tester back when camera upload was a brand new feature, I’ll be going to Box now!
It's sooo slooooow...
by thebasher on 2018/09/14 01:05
About a year ago I tried to use Dropbox for photo and video backup from my iPhone so I could clear up some space....It was so slow it was useless. I literally had to upload 1 file at a time or it flat out would not work. Fast forward to today. It's the exact same thing. I've been trying to backup 64 files (videos less than 60 seconds long shot on my iPhone 5) and it's exactly the same thing. To make sure it wasn't my connection I sent a 1.5 gig file to a client via WeTranfer to test and it only took about 20 minutes. On the laptop I have no problems but the iPhone app just doesn't cut it.
No support/Tried to charge for a cancelled subscription
by Xvd68 on 2018/09/22 16:47
BEWARE! I cancelled my trial, the App Store tried to charge me a week before trial was up, then continued trying to charge me,fortunately I had removed my credit card before that because App Store said my valid card wasn’t valid, obvious App Store problem. Way to go Apple! Dropbox sends emails you can’t reply to, and there is no way to contact them thru app or website, I’d rate ZERO stars if I could, how are users supposed to get support? Reading other reviews, apparently there is none, that’s a major FAIL!!! I suppose the app works ok if you have access to high speed internet or work with tiny files, but if you don’t or are limited to a cell connection it’s pointless if working with large video files.
Please fix the problem
by D.James.E on 2018/06/04 01:09
I use Dropbox for numerous things online, both business related and personal. In all circumstances I need to be able to interact with people on shared documents and the most recent update has made that impossible for some reason on my iPad. I’m sure I’m not the only one with this problem so it should probably be fixed right away. If not people like me will have to find other programs to use. That aside, before the problem occurred Dropbox was my go to on all of my devices. I sincerely hope this problem gets fixed.
Documents On The Go
by Fan L33 on 2018/05/27 02:07
Always there, online, offline, moving documents from one platform to another, Dropbox is your quick, easy, no fuss solution. It’s one of the cleanest layouts ever created (in my opinion). I would defiantly suggest giving Dropbox a try for anyone going to school or working in business. Other platforms exist such as google docs, or Microsoft office, which I also use, but Dropbox has them beat in speed of upload and download, and loading of page, AND ease of navigation.
Poor support
by Rodger584 on 2018/11/23 21:39
I have been using Dropbox as a tool to exchange files between my iPhone, 2 ipads, and several windows PCs. When I encounter errors, the messages are very ambiguous. Often the message is followed by a “try again” phrase. Trying again has never worked without doing additional research and changing the operation. Often the change involves using an alternate ‘cloud’ and it’s tools. The only support tool that seems to work is the the ‘community’, but this is normally very high level and cluttered with noise. It requires a lot of time in searching and reading that rarely returns a helpful answer.
Just signed me up for a subscription
by caylaatx on 2018/09/05 14:02
I downloaded drop box on an old phone almost 2 years ago(when it was free), got a file sent to me, never used it again, got a whole new phone and forgot about it, I just noticed on my credit card bill about 5 months ago I got upgraded without my knowledge and have been paying 10 dollars a month and now Dropbox is like “oh I’m sorry We have nothing to do with that it’s the Apple store” and I’ve been trying to get my money back for a month and there is no way to get a hold of anyone because it’s such a big company they can just take your money and you’re forced to deal with it. Not cool at all. I even cancelled and it still took my money this month, AGAIN.
Frustrated with the most recent update
by DanieF1020 on 2018/08/24 04:56
I’ve really enjoyed Dropbox. It makes accessing my files across multiple devices so easy. After the most recent update I’m no longer able to attach files to emails through the “attachment” option in the mail app on my phone. Not everyone has a Dropbox account and I hate sending links to the files as it seems unprofessional to me. I’ve looked into it and it seems many people have experienced this issue. I hope it is resolved soon.
Buggy - cannot access any file from App
by Neotk9711 on 2018/11/27 14:37
I am a Dropbox professional subscriber for past several years but now will be moving to google drive and cancelling my subscription. The App has a major bug since iOS 12 - I cannot access any file from the App but I can access same file using mobile safari. I have been emailing customer support for past 2 months and keep getting canned and useless responses. I also tried to escalate to Drew Houston, CEO of Dropbox but I don’t think he cares. I will be writing about this bad experience on other social platforms as well. I have been a shareholder as well but given how bad their general approach towards customers is, I will be selling my shares as well.
What is the point if you cannot download the files? Updated
by user 272475728 on 2018/09/05 19:08
I have been trying to download a file from a paid account to my unpaid account. I am unable to download any files from my Dropbox account to the local storage on my device. This gets one star until Dropbox realizes its existential purpose if transferring files from one computer to another computer and not one account to another account. Review of paid trial version. Now I am not able to select more then one file. I have the option of downloading a file but that’s not that helpful to me if I need to download gigs of content for work. Additionally it limits the file size you are able to download to something between 50 and 100 megabytes. That what.. a minute of 1080 video? Why do I not have the option of downloading an entire folder of content. I am willing to pay for the Dropbox experience I had in 2012. I am frustrated when the basic law of modern economics that things get better and cheaper over time is rolled backwards by greedy present hedonistic executives.
Could be better
by Marley-blu on 2018/08/26 13:45
Of the few paid cloud services that I suscribe to, Dropbox would be the first one that I would close. Fewer returns for the buck. The cloud service is clunky and counterintuitive, inc. it’s search engine. Uploading and managing files, as compared to other services is a chore. They haven’t upgraded the available storage space in years (1 Tb). It continues to be great, for what most of us signed-up for, to begin with— sharing docs with others, and for syncing frequently used files/folders in our hard-drives. But this is now also possible w other cloud providers.
Dropbox is just awesome!
by mayerou on 2018/05/27 19:29
Dropbox keeps me well organized with all types of data by allowing me to sort them out into files & folders. It also allows me to share with others selected data, files, folders or all of it and even to allow others to make changes to selected or all data. Furthermore it allows one to share large files & folders. Dropbox is just AWESOME! I can’t wait for the next improvements to come by!
Multiple file exports possible?
by Aaron1989 on 2018/07/15 14:59
I have been using Dropbox for years and love that it is accessible through an app for IOS. I am having a major problem, however, which may be a deal breaker. I am unable to find a way to export multiple files to a device at once. Currently, I have to save each file separately, and when dealing with hundreds, or thousands of files, this is just not practical by any means. I will gladly change my review if this fault is truly user error, but I have found many others with the same complaint.
Great app. Needs to keep pushing to push the bounds
by ProfChris32 on 2018/11/20 12:50
Amazing app that does a very nice job and helps with workflow tremendously. I wish it had two features: 1) the ability to choose which app to open files in directly from Dropbox (like pdf expert instead of just adobe) 2) syncing / comparability with Microsoft word so that when you make a file available offline in Dropbox you can open it from Dropbox in Word without internet.
Helps Maintain an Organized Life with Safe Reliability
by C.O.G. Forever on 2018/09/15 06:38
Using Dropbox has helped me in keeping everything in a safe and easy to use platform space. My favorite feature is the ability to scan an upload documents just by taking a picture of it. So far, so good! I would recommend others to give it a try so they can appreciate the advanced technological features and a stress free tool that’s easy to learn how to use.
Big problem with sharing files
by Farahzadi on 2018/08/18 23:55
Everything with Dropbox is cool but whenever I want to share a photo from gallery or a pdf there’s a big problem that I can’t just use “share via” cuz when I select Dropbox I have to assign an email address to share the link with. It can’t just upload something directly to Dropbox without sharing. And another problem is that I can’t share a file directly from Dropbox; I just have to send the link
Fixed ..
by ScheinerLaw on 2018/11/13 03:11
Our office has a business account w/ 5TB storage. Dropbox app on my Iphone X (w/iOS 12.1) was virtually useless for about a month. It continually froze & crashed. The latest update seems to have fixed the problem. My hope is the developers will do a better job of vetting & testing their updates, before releasing them to the public. If that means releasing fewer or less-frequent updates, so be it. What good is constant tweaking if you jeopardize the reliability of your product?
Acting up
by 131mon on 2018/07/04 19:21
Usually this app works seamlessly but lately has been giving me issues with saving files. When I try to save (or export) an image to my phone, it starts the process but then the “exporting” pop up doesn’t go away and I can’t continue to browse photos because the pop up blocks it. I can only continue using the app after I close out completely then I have to go scroll back to where I was. It’s a bit of an inconvenience to have to close down the app after every photo I view/save.
Children Doing The Quality Control
by Joliver332 on 2018/10/24 13:17
Most of my files are missing... no indication of them being updated or syncing or a data wheel turning... just says folder is empty.... been waiting four hours now no files... is quality control just an out dated concept? Where are my files? Update: now photo uploads stall after 2 photos. Rebooting the phone gives the ability to load 2 more before stalling again Update: for some reason the developers have decided to get rid of the refresh function. So when the app bombs out there is no way to refresh the view… Why would you eliminate the refresh function?
What has happen to DB?! Now it constantly crashes and freezes
by Chyznachoslayer on 2018/10/31 11:47
What’s happened to DropBox? Was a super reliable app. In the last month it now constantly freezes and crashes on my iPad, iPhone X and iPhone 6s so much so that I can’t use the app any longer. I have a pro business account and have use DB for 5 years and loved it and rated it 5 stars. Now it is completely broken and unusable. I have uninstalled and reinstalled multiple times and also done all the Apple updates on all three of my devices and it still constantly freezes and crashes. I have quit using it. Please, please fix. This is very unlike DropBox.
Absolutely amazing, I’m just nitpicking
by Dissiponted on 2018/08/09 17:11
Now this app itself is amazing. I have been able to use it to listen to music offline, and not have to pay for any subscription service. This honestly earns it 4.5 stars in my opinion, but sadly I can’t rate it as that. The only thing I can think of that I have a problem with is that when you are listening to audio clips, there is no button available to loop the sound. Otherwise, absolutely amazing!
Background sync doesn’t work unless you leave app open
by paul536754 on 2018/12/07 13:34
Background sync doesn’t work unless you leave app open. Edit in response to developer comment: I did have background upload over cellular on. Basically it just doesn’t work well. What if I don’t change locations? Why should it matter for uploading? Why do you need location? Why arbitrarily choose to not upload large files? I expect background sync to work fully for everything otherwise I need another solution and one that doesn’t use 25% of my battery!
Caution! Don’t trust the memory Drop Box offers you - Get close and locked up!
by Buck Phillips on 2018/07/28 03:14
I don’t appreciate this on bit - with memory still left you can NOT add unless you buy more storage space. This is deceitful in my opinion. Suggest going to Google drive or somewhere else before spending your money with these characters. If you think I’m kidding, here’s part of the actual response they send before asking you to Annie up more $$$: This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape.
New Features
by dvrkWHTE on 2018/06/14 20:56
You guys need to add better features for audio files. I want to be able to have a section for my downloaded audio files and be able to play the song on repeat for that one song and be able to skip to the next song as well. It’s very limited and annoying that I have to swipe up every time and press play once the track has finished so it can replay again.
Avid user
by Saywhy on 2018/06/10 15:52
I have been using for years now without worry of being someplace in some meeting without necessary information. Does not matter which of the 3 computers am or am not using information is available by signing in, whether using Windows or IOS. Love having documents available offline; planning for meeting in places without internet access.
Moving files could be more efficient
by Femme2Mrbd on 2018/11/11 06:36
I upload hundreds of pictures through camera uploads every week. It’s such a pain going one by one for each picture and video moving them to a different folder. A more efficient way to do this would be much appreciated. Why can’t we select multiple files in camera uploads and move them to a different folder? Seems very basic.
Unuser friendly garbage.
by Natural Action Center on 2018/07/13 23:11
The features are hidden so you have to click all over to try and find what you’re looking for. Once you upload files and create a folder to put the files in, it doesn’t let you add files to folders. You have to start the whole process all over. It restricts you to only sharing once a day, but they have the system rigged to tell you that you exceded the once a day limit when you haven’t shared anything at all today. If, I’m able to share this file today, I’ll never deal with this junk again. I’ll keep using the wetransfer website.
Current version super buggy
by Roy Willyfish on 2018/07/12 10:01
NEED A MEDIA PLAYER!!! Keeps playing whatever song I was playing last at random times, even after killing the app. Has also been doing a lot of freezing and restarting. Maybe if you had a media player.... Otherwise app is an absolute life saver. Being able to coordinate large files with others and send links in a snap is fundamental to my professional existence.
Horrible
by LindaF520 on 2018/05/18 17:15
I've used Dropbox for years and loved it but for some reason they've changed something majorly and it's horrible. I've texted and emailed and gotten no answer....i used to be able to see my files when i was on the road from any of my devices, they used to sync nicely Now nothing syncs, plus a feature i loved veggie was being able to edit or add something to a file, no more :( If anyone has a clue on getting these two features to work again, I'd love to hear it. I'm a realtor and need to see and work on my files enroute without having to drag my pc everywhere
Small things would make it robust.
by sleepsss on 2018/10/23 18:47
Out of the plethora of years I've used this service and app, the only thing that'll make this app any more solid is if it finally allowed any media file, such as music, play in the background while browsing for other files. Also, a seek bar for media. I know this isn't a music player app, but it would improve it's quality a lot.
Issue with paid account saying it’s full when it’s not.
by Artist Couple on 2018/08/14 17:03
I am the admin of a Dropbox plus account. We pay for 1,030GB of storage. We are having an issue with the Dropbox for iPad (pro) app saying that Dropbox is full and to contact the administrator, except I am the admin and the app is logged-in with the admin credentials. I have tried signing out and signing back in as well as uninstalling and reinstalling the app. Very frustrated as we use Dropbox on a daily basis for our small business... currently are using 6.7% of our allocated amount which is nowhere near the 1TB we pay for...
Single best sync tool available
by IpsissimusMarr on 2018/05/29 23:28
After testing every major sync provider, even rolling my own, Dropbox wins hands down. Other providers have issues consolidating multiple users’ edits, and multiple offline edits. Never had a single issue with Dropbox! Have been using it for years and cannot live without it.
Rating Trends
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All Versions
4.0
73,437 total
 5
41,338
 4
10,065
 3
6,310
 2
4,585
 1
11,139
Current Version (122.2)
4.0
19,807 total
 5
16,510
 4
1,713
 3
542
 2
292
 1
750
Version History
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