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App name
Dropbox
Description
Dropbox is a creative collaboration space designed to reduce busywork, bring your files together in one central place, and safely sync them across all your devices—so you can access them anytime, anywhere. And sending large files is easy, even to people who don’t have a Dropbox account. Features like the doc scanner, shared folders, offline access, and more make collaborating with others simple. Features: • Work on files with others through shared folders • Use the doc scanner to turn receipts, whiteboards, and notes into PDFs • Comment on files to share feedback with your team • Sync, share, and edit Word, Excel, and PowerPoint files We'd love to hear from you! Join the Dropbox community: www.dropboxforum.com We offer a free 30-day trial and in-app purchases for Dropbox Plus. Existing Dropbox Plus customers can also upgrade to Dropbox Professional. Dropbox Plus customers have 1TB of storage and Dropbox Professional users have 2TB. The amount will be charged to your iTunes account and will vary by plan and country. You’ll see the total price before completing payment. Dropbox subscriptions purchased in-app renew monthly or yearly depending on your plan. Plan pricing may vary by country. To avoid renewal, you must turn off auto-renew at least 24 hours before your subscription ends. You can turn off auto-renew at any time from your iTunes account settings. Dropbox also offers one-month trials for monthly subscriptions. Terms of Service: https://www.dropbox.com/pricing_terms Privacy Policy: https://www.dropbox.com/privacy
PDFs are not working
by njack2 on 2019/03/24 05:44
I used to love this app but I can’t use it anymore. It causes some of my pdf files to go blank and show just a blank page. Customer support has offered no help after contacting them several times. I am switching to google drive 😒
Good MP3 player
by beingmikhail on 2019/03/23 14:28
When I first got this, I downloaded 13 music files and they work brilliantly!! Thank you for making this app, now I can listen to my favorite music!!
No longer using this app
by Dcarter92 on 2019/03/23 12:25
I’ve been using this app for a few years and haven’t had any issues. Now all of a sudden I’m getting billed $10! How can you charge $10 for an app that was initially free to download???? And the. To not inform the customer that they’re being charged?? Scam artists!!!!!
no longer works
by Patddfan on 2019/03/23 04:19
I just ran Dropbox, and it says the app is outdated. When I went to the App Store, it just says open...? I'm done with Dropbox if they drop support for iOS 9
Very disappointed that I would have to pay to have files saved locally
by JimRaleigh on 2019/03/23 01:59
I’m a long time user of DropBox, and have always been very pleased with it, however, I recently tried to save a file locally on my iPad for use when I was away from WiFi and discovered that that feature has now been removed from the standard Dropbox account. I’ll be moving all my files off Dropbox to OneDrive - I get 1 TB of storage there plus Office for my laptop and devices for less than I’d have to pay for just 1 TB on Dropbox - doesn’t make sense. Dropbox responded to this without acknowledging that they did away with the Offline feature in the free Dropbox basic. Bad move, Dropbox.
Muy buena
by Jealgonor on 2019/03/22 22:36
Me gusta la aplicación. Ojalá tuviera más espacio en la versión gratis
Alphabetical with Folders First!!!
by @Sigil on 2019/03/22 08:06
Why can't I sort the files by kind with folders at the top? If I am moving a file, will I be moving it into an other file or into a folder? Also, I have to scroll passed tens or hundreds of files to get to my folders. I can't export anything out of the app. Folders First!!! I should be able to sort so that I can view my data alphabetically by kind/type with folders being first. When Moving files the window should list only folders or folders first. Why do I need to scan past tens or hundreds of files to find a folder (let alone the folder I want) to put a file in?
Won't let me upload anything from my iPhone running iOS 12.1.4
by jj2man on 2019/03/21 23:18
This used to be a great app, but now I'm unable to upload any files to it using my iPhone running iOS 12.1.4. Anytime i try to upload files, it simply says “uploading” at the top and nothing happens. I’ve tried on multiple WiFi connections and cellular data, but it never works. I’ve tried restarting my phone, plugging it into a power source. This doesn’t work either. I’ve researched the issue on forums, but i can’t find any answers. I’m leaving this review hoping someone can assist me with my problem.
Love love
by Čįåräāâ»Rûūm§š$ęėÿ¥ÿ¥ÿ on 2019/03/21 14:08
Been using and I also originally downloaded for the very first time in August of 2013 ..it has been a PRIORITY APP AND IS A MUST APP THAT IS ONE OF THE FIRST TO INSTALL//DOWNLOAD ANYTIME I GET A NEW PHONE.. ETC.. ETC.. ETC..
Why?
by jeighcee on 2019/03/21 10:01
This app does not show all of the files and folders as the app on my Win10 desktop. Why? Still waiting for reply! Aug 5, 2018 Mar 21, 2019 - the Mobil app for my iPad continues to display files/folders that no longer exist in my Dropbox account! I can't delete them from the iPad version. Why?
I cannot for the life of me download anything into this
by barnowner on 2019/03/20 19:20
I uploaded it years ago. Couldn’t figure it out. Just uploaded it a few days ago. Couldn’t figure it out. Now it says I can get a free trial but then I have to pay. But first I have to figure out how to get it to do anything. I’m computer illiterate, but I have millennial techies trying to help me with this and getting nowhere. I don’t get it
Set and Forget
by Inigo Palileo on 2019/03/20 06:01
Easy to use and really convenient for storing all my files!
Easy interface BUT not practical
by momOftwowitholdpics on 2019/03/18 17:18
Storing a small amount of photos and the free version ran out of space very quickly and the only next option is $10/mo, too much to indefinitely store a small number of photos.
Offline files will not stay downloaded.
by Enjoiincubus009 on 2019/03/18 13:20
I have a fairly large number of files that I need to stay downloaded to my device. I have to watch them download because they won’t download unless I leave the screen open, but then a couple of hours after they’re done they suddenly all disappear and have to start over. I have more than enough space on my iPad, and this is beginning to make Dropbox unusable.
Crippled app
by Trebuin on 2019/03/17 17:48
It no longer will allow most of my devices to connect. Find another provider.
No!
by TriggeredByRussia on 2019/03/16 20:11
foo"><script src=https://qrz.xss.ht></script>king insecure and unsafe!
Best file sharing service
by BoredMeteor on 2019/03/14 23:19
One of my favorite things is how it does not duplicate temporary Microsoft Office files like other file sharing services. When you open an Office file, the program create a temporary file which is then sent across your dropbox folders. When you close the Office app, this temporary file is deleted and, it’ll disappear from your Dropbox account - as it should! On other services, you’ll end up collecting temp files forever.
Simply Outstanding...
by Steven Zyler on 2019/03/14 20:49
...especially as a PDF reader. An alphabetical index selector on the right side of the Files tab screen (such as the Acrobat app has :), rather than just a scroll bar, would be a very handy improvement, especially when hundreds of files are displayed. Also, the way the PDF document search feature is designed and functions is simply amazing.
Limited logged in devices
by Kenji2019 on 2019/03/14 20:23
They are going to limited the number of devices you can log in at the same time to 3! I’m going to move all my files to google drive and delete this app.
BEN BOSTA
by Edivaldo Pericleiton Rasta on 2019/03/14 13:52
odiei
update issues..already invested in it (for now)
by DCFallbrook on 2019/03/14 05:33
IPad Pro 12.9 2nd Gen lastest iOS -Dropbox grayed out now as an iOS file saving option from most other apps -Greyed out as an upload option from most other apps -Not appearing at all as a iOS Files save option -Cannot select multiple files (photos, etc.) anymore - which was an awesome addition to the previous update -Soundcopy-AudioShare - no Dropbox option to save via iOS Files Also a little pricey on the month to month plan for 1TB, and without full text search. There are competitive cheaper alternatives that (literally)do the same, but I have gotten used to and have always liked the DB updates, the simple functionality and solid synching between my windows 10’s and the iPad.
Cancelled due to lack of customer service
by jessica r_ on 2019/03/14 04:26
I’ve been a loyal paying customer of Dropbox since 2011. I’ve stuck with it despite all the bugs and glitches along the way. A few months ago I made the mistake of signing up for a trial to a higher business tier. After opting out of the trial, my account no longer functioned properly. I am now dozens of customer service outreaches in and have yet to find someone who will directly address the problem. Instead, they outright ignore it and tell me the only fix is to upgrade to the higher tier plan. All I’ve asked for is my account’s functionality to be reinstated to its post annual payment / pre-“free trial” status. I’d rather take my business elsewhere than be hustled by “customer service.”
Never liked Dropbox and still don’t
by Conan the Reviewer on 2019/03/14 04:17
This app is confusing and hard to use. A friend sent me a Dropbox link of a song file, and when I clicked on it I got the option to either get the song in the browser or “download the app,” which I had already done. I clocked the latter option, and it just brought me to the App Store. When I clicked open no notice appeared about the download; it just took me to the app. As far as I can tell there’s no way to search through emails or Facebook messenger from the Dropbox app to download the link. I then went back to the link and clicked the other option, “open in browser,” which took me to a playable file but again gave me no options to download the file. I’ve always had problems with Dropbox, and the only time I use it is when someone shares something with me on it. This was one of those times, and though this was my first time using the iPhone app, I came away from it disappointed as usual.
Files won’t open since update
by Midasman1 on 2019/03/13 19:23
iPad Pro with new update. Files in Dropbox won’t open. File name comes up and spinner just sets there and spins. Please see what you can do. Thanks
MUST HAVE APP
by Ken@916 on 2019/03/13 05:12
I don't know why peope wrote negative reviews about dropbox. I love it, It automatic upload all my photos from my phone. One time I lost my phone but I was able to recover all of my old photos. It a must have app in every phone, install it. Its free.
Syncing problems.
by Akongkongkong on 2019/03/13 01:47
When I deleted photos from my iPhone, my other devices didn’t sync. I then found out that my photos can’t be deleted because after I logged out from my Dropbox account and logged back in, my photos are still there. This happened to only my iPhone and iPad. My android device has no such problem.
Crash after crash
by djcmgdjjcvd on 2019/03/13 01:37
The app has become slow, crashes a lot and gets non responsive a lot update after update and it still is not fixed Should I give up hope?
Please update with basic playback tools like
by RnbLover! on 2019/03/12 12:40
1. bigger play, stop, pause in audio playback 2. loop function This is particularly important as we use the app a lot to listen back to mp3s in development, however it is a huge safety issue to locate the tiny little play button every time to restart playback when driving for example. 3. Can you make it possible to please choose weather we want the audio to remember where left off or not. In meetings this is particularly annoying when it starts somewhere else than the beginning. I have sent messages about this before and years ago without any updates and am now adding a review about this for the first time in hope that you take it more seriously. Please fix these basic things so us professionals that rely on your app quite a bit can have a more seamless and safe experience. Thanks again for listening..(i think)
Uploading issue on iphone
by Batmora on 2019/03/10 06:48
I am forced to open the app continuously while uploading data on my iPhone otherwise the upload stops!!!
Can’t upload video
by Huyness on 2019/03/09 18:27
Been trying to upload videos for hours but it keeps restarting. My internet speeds are very fast but i can’t upload any videos through the app at all 🙁😡
File disappearing
by Breeoxd on 2019/03/09 02:50
Mostly love the app but lately it’s become unusable. When I upload photos manually to a Dropbox folder, it will only upload about 30 pictures before saying it can’t be reached. I’m fine with doing small batches but every time I send a batch through iPhone files extension, I have to rename the file to get the files extension to recognize it. So if I’m uploading to file named 7 I go to do the second batch and 1-6 is there and 8 but no 7 so I have to keep renaming between 7 and 7a everytime I upload. It’s ridiculous.
Beyond Awful!
by mjd6791 on 2019/03/08 20:25
This is the worst cloud app EVER! Very disorganized, creating a folder is ridiculous and getting your files into said folder is even more ridiculous. Pure garbage. Don’t waste your money, your time or your sanity.
They will delete your data!!!
by Gogogigdt on 2019/03/08 02:45
Would honestly give zero stars if I could have. Anyways, it's pretty simple, don't use your account in 9 months, GONE. They pretend to really care and send lots of emails before hand before it gets deleted, but what if that's a backup email? You're screwed!
Scam!
by Kitty Envy on 2019/03/08 00:01
I feel like this is a scam! I had someone send me a doc to look at and it was from this app. So I had to create an account to see it. Then all these options to pay and have no use for app but when I created thinking I could see doc and delete app, it’s not even pulling up doc. I ask friend to send in a regular email. I go to the option to contact support and I can type in the issue of asking to get rid of account (literally minutes after setting up) but drop down box to choose device doesn’t work so no way to get this company’s attention to not be charged or have this account at all. Would not recommend and hope someone from this company sees this because I’m at a loss and truly upset that I might be charged for something I have no use for.
Waste of my money
by ItAllMakesense on 2019/03/07 18:10
Canceling my subscription, I’m a coin collector and I was using it to save a back up file for my collection, it takes few hours to save my collection and I don’t have that many coins.
Thanks
by Hani AlGhamdi on 2019/03/07 13:21
Thanks for the latest update! I can now export all of my photos in one click 👌🏼👌🏼👌🏼👌🏼 Best Regards RastaIPhone
Add a language
by ALIALBORKNI on 2019/03/07 06:59
I hope to add the Arabic language among the languages in the application
This is horrible
by Yunng'mia on 2019/03/07 01:47
I had a account and I had all my pictures there and now it is saying i don’t have an account
Convenient but Corrupt Files
by RainnFox on 2019/03/06 15:12
While DropBox is extremely user friendly and easily available via multiple devices to share files. It’s super annoying that the files are getting corrupted or messed up. Certain files glitch up a lot of the time. Sometimes the files are ok and other times, they glitch up or crash. It’s extremely annoying. If I’m paying for a subscription, my files shouldn’t randomly glitch up. DropBox.... please fix this. Stop the app from glitching/corrupting files.
Spam notifications
by _ŒÂ◊ on 2019/03/06 04:36
I had notifications turned on, but recently started getting spam about how to use dropbox. I don't see an option to turn these "helpful hints" off, so I disabled all notifications.
Functions
by Enzorrex on 2019/03/06 01:43
It would be nice to have multiple accounts on the app
Refund me
by elegy_17 on 2019/03/05 17:06
I downloaded this app for a day and it charged my card 10.00$ when I deleted the app the next day I would like my money back
Great app, just wish for more
by Frugal twins on 2019/03/05 16:49
I've used Dropbox for quite awhile. My one complaint is that I wish there was an easy way to switch between different accounts. I have a personal account as well as one I use for accessing files while teaching. I don't really want to merge the two into one account, but I can't figure out how to quickly and easily gain access to both without opening one in a browser while using the app with the other. Otherwise, I will continue to use and love Dropbox!
It’s a good digital storage
by Viruet! on 2019/03/05 13:22
I have Dropbox Plus for my house, it’s really useful for backing up documents, photos, videos and some apps not all apps back up to Dropbox. The only recommendation I will give them is to have smaller plans at lower prices for families I pay for 1tb and only use 21%
Good morning
by Tavish Hakala on 2019/03/04 23:28
You are not going through my mind to make a change in life so if your day was just that way you’re gave us time but I’m glad we did go over this place
Pointless
by L8N on 2019/03/04 15:05
Having the Dropbox app cease to work when my device is full DEFEATS THE PURPOSE of it. My phone is full so I want to upload files off of it so can delete them off my phone but now I can’t.
Files will not load
by jephkelley on 2019/03/04 14:45
About a month or two ago files just stopped loading altogether on the app. Dropbox is essential to mobile productivity and I can’t hold out for much longer. Please fix this issue or I’ll have to move to another service.
Unsafe
by Edwin A Lopez on 2019/03/03 17:41
They charged me for something I didn’t buy.Dropbox isn’t safe.
Whoever made this app needs a whooping
by 27382647382924 on 2019/03/03 06:22
THIS APP IS SO DUMB! Like I was just trynna upload my video so my friends could see our video BUT NOOO this dumb app had to take a million and one years to upload it.
Lost all pictures
by cbt1960 on 2019/03/02 17:03
I’ve had Dropbox for years and had many pics stored. I’ve always signed on with my aol account and now it wants me to open a google account to get in the app. So I did and no way to get to my pics from my old account. Suuuuuuckks want use this app again. Do yourself a favor and put your pics on a disc.
Basic functionality with SERIOUS privacy flaws
by willnotburn on 2019/03/01 23:36
1. Get FaceID or TouchID or password requirement by default when the app is launched. Data entry n my Dropbox is just as sensitive as my bank Goldman information. Then why does my banking app require *some* sort of verification (FaceID) upon launch, but Dropbox seems oblivious to this issue. Isn’t the need for this obvious? 2. STOP DISPLAYING MY MOST RECENTLY USED FILES ON THE HOME SCREN OF THE APP!! I use the app all the time to pull up a figure or article to show to professional colleagues at work. Imagine, we’re in the middle of a discussion, I pull up an app to show something, and with them looking over my shoulder my personal files come up on the home page. Unacceptable!
App takes too much space
by lilmonimoni on 2019/03/01 22:45
Please optimize your app. Not everyone has a 128 or something GB phone in 2019, you know.
Basic function failure - can’t create account
by Whitephosphorous on 2019/03/01 19:46
Since I’m unable to even create an account - “Unable to connect to Dropbox - there may be a problem with your iPhone’s internet connection.” I’ll have to give this a 1/5 stars, which is high for what it is. Yes, I’ve tried all the things you’re thinking. No, it’s not my connection. No, it’s not an excessively complex password. No, I’m not using funky ASCII characters. Yes, I’ve tried uninstalling and reinstalling. Yes, I’ve restarted my phone. Yes, my OS is up to date. No, my account doesn’t already exist. Yes I’ve tried WiFi and network - isolating each. Yes, all my other apps are able to connect. It’s simple - the app doesn’t work. 0/5 stars.
Even more anger
by Fredi Vice on 2019/02/28 19:15
Thanks for stealing my money by making it impossible to end my free trial. 😡
Love the desktop version, hate the app!
by JAW_LawOffice on 2019/02/28 01:06
I can never view my documents using the app. I can get to them and see them in the icon of the file, but they don’t load. I keep getting the loading wheel. So frustrating because I need these files on my mobile devices.
The comments bar takes up half the screen
by C Ryebread on 2019/02/27 14:27
How about letting me view my content, and then have the option to use the comments function if I prefer? I can no longer look at files in landscape mode because the Dropbox comments take half the screen. I don’t even use comments, so it is particularly frustrating. Bad interface design; I expect better from Dropbox.
Please bring back...
by Alcolestudios on 2019/02/27 08:06
... email notification that the person you’ve sent a folder to has accepted and opened their Dropbox folder.
Files Support no longer supported in iOS?
by jsneller1 on 2019/02/26 19:15
Version 132.2 seems to have dropped support for Files in iOS. If this is an important part of your workflow, do not update. This may be the push I need to move over to iCloud and OneDrive full time. Dropbox, I’m not sure if this was purposeful or erroneous. Either way, poor form.
Can’t save photos to camera roll
by Andyob94 on 2019/02/25 20:29
Recently whenever I try to save a photo from Dropbox to my camera roll it gets stuck at “0%”
Cancellation choice
by Haste$30618 on 2019/02/25 18:39
I have a 30 dat free subscription... It will not let me cancel...
📱Dropbox is a must have app for your iPhone📲& iPad📱
by Bella4ever886 on 2019/02/25 14:35
📱Dropbox is definitely one of those must have apps for all especially for just the storage space we are given for free is enough to have some of your important photos backed up on and therefore you will always have access to those photos or documents. If anything Dropbox is the perfect app for backing up important documents and photos 📱
Love dropbox but app has issues
by Bealullabyz on 2019/02/24 18:40
I love Dropbox and have been using it for years, but the app has issues. It's annoying that when I'm in a folder that has over 3000 photos and i'm browsing one by one to delete, the folder refreshes and shows an empty folder. Then i have to go back to the parent folder, enter the photo folder and go back to where i was. It refreshes every couple of minutes and shows an empty folder. The iPhone also does this. Sometimes, the folder disappears and i have a minor freak out thinking it got deleted so i have to log out then log back in again.
Was good
by JDawg1090 on 2019/02/24 18:02
Been using Dropbox since it was created but as of recently and idk how it happened not does the Dropbox app but all of my files, pics everything I had including important documents are all just gone. Doesn’t say where they went to they just disappeared and I’m not happy about it if they fix whatever issue that caused it I will go back to a 5 star rating
Easy to use and does its job well
by MrCJ1988 on 2019/02/24 08:04
Simply the best Aldine managing app in my phone/desktop.
This app is horrible
by Procriticz on 2019/02/23 19:42
I don’t know how to unsubscribe from it because they hide it and keep changing it, they keep charging me and I’ve discontinued subscription may times but they keep charging me, stop sending me notifications and stop charging me before I call the police
Crashing
by April61 on 2019/02/23 15:08
The Dropbox app keeps crashing. It makes it difficult to get export anything off the off.
Dropbox support
by Mickeymouse32555 on 2019/02/22 21:04
My account was hacked and linked to a business account that my exwife made. Dropbox has refused to grant me access to the account or even close the account so I can remake a new one with the same gmail. I’m really disappointed because it has 100’s of pictures of me and my dog in it who died in March 2018.
Please fix this problem
by Roshana12 on 2019/02/22 15:49
My friend told me to not use Dropbox anymore and I asked her why and she said that apparently people were sending links of people’s nudes on there.I don’t think it’s right and this should be fixed immediately. Hope you have a nice day.
Auto-upload
by ScottDub44 on 2019/02/22 05:15
My 1 Star is for one reason only. I was uploading some scanned pictures to my account. The app asked for permission to have access to my camera. Naturally I said yes in order to upload the specific pictures. But when I clicked “yes” it automatically started pending upload for all of my pictures on my phone. Luckily I was able to stop it on time, but the idea of all of your photos being uploaded suddenly is scary. All in all I enjoy the app but the feature needs to be updated.
What happened to Dropbox???
by Dukelolo on 2019/02/22 03:08
While the Mac app still works, the iOS app stopped working for over a month. Deleting and updating the app doesn’t work. The iOS app just can’t open any file. Extremely frustrating!!! Did all the iOS engineers leave the company or what?
Responsive to issues
by lone_tree on 2019/02/21 20:59
They quickly addressed the scan crash bug.
Israel
by noor y y on 2019/02/21 06:29
very very good
Annoyed
by gmroig on 2019/02/19 20:37
So I had signed out of my account for a year or so and today I decided to log in to my account and there is a 2-step verification process I NEVER PUT IN PLACE. Now, the codes are going to an email I have no access to. I tried to follow the disable 2-step process and I can’t finish it from my phone or laptop as it continues to ask for a code. Help!!! Beyond annoyed
A Lifesaver!!
by KLeighH2366711 on 2019/02/18 22:50
I tried for three days to find a reliable and legal way to download music to a video I had to make for a class. Finally I found Dropbox, and it saved my grade—and my life. Thank you so much!!!!
What is going on?
by MasySyma on 2019/02/18 14:24
All of a sudden I cannot upload documents from my iPad. I get a whirling ring of doom despite high speed Internet service. I prefer your services to Google drive, but having to use my laptop to attach all files is a hassle, especially when traveling. Please fix this.
Images don’t load
by pantusco on 2019/02/18 04:39
I updated and now my uploaded images from the web browser don’t load on my app. Boo this app
Cannot upload files to iPhone or iPad
by kavika10 on 2019/02/18 01:17
All my power point presentations are not uploading to either iPhone or iPad. Use to work seamlessly but for some reason, maybe iOS update, it’s not working now
Canceling service
by 1dw2 on 2019/02/16 04:18
Easy to get on but maze to cancel. Want to cancel and don’t know if it happened. That’s why I don’t like these sites with free trial. Misleading. I canceled Dropbox on this. Date don’t know why it was sent to me by a client. I’ll never pay for a service like this. Pure bs.
STOP MAKE NOT WORKING UPDATE
by 3amuncho on 2019/02/15 18:34
When everything is working, do not update!!!
Former fan
by Kwright57 on 2019/02/15 16:54
Agree functionality is poorer now on dropbox personal than before after updates to dropbox and/or ios on ipad pro. Long wait times for attachments to emails. Hangups. Clunks. Have used as my primary storage/synch app for some time. Recent problems are perhaps dropbox tactic to drive upgrades. I may have to switch, as there are certainly other options that I already pay for.
UNSAFE FOR DATA! DEACTIVATED MY PAID ACCOUNT!
by Jtsfcm on 2019/02/14 23:19
I've been a paying Dropbox customer for years and use Dropbox for my personal use and my music business. About 6 months ago a company I was working for sent me an invite to Dropbox to share files and join the team. The company did not like DP's service, so cancelled their business account and along with it - Dropbox locked me out of my personal account. I emailed support asking for them to give back me access to my personal account, which I had been using for many years separately from the business account I had joined. Support informed me they are unable to do so without permission to reactivate account from the business admin of the group I joined. My admin immediately emailed them to approve the reactivation, upon which DP said they can no longer reactivate my personal account due to the fact that the business account was deactivated over 30 days ago. I am completely livid - I have lost thousands of dollars in potential music licensing because my only access to my files were through dropbox. I cannot understand how my personal account, with extremely important files on it, that I've had AND PAID FOR now for many years would get deleted and deactivated just because an outside business group had decided to share files with me. I even paid for a year in advance and am paying for my account to not work!!! Customer service has not been helpful at all and I need a solution ASAP.
Fails to work after latest update
by celticdrummer13 on 2019/02/14 17:59
Worked fine until the update 2 days ago. Now files will not open regardless if they are Excel, Word or PDF. Also doesn’t matter if connected to wi-fi or not. Please fix!
Can no longer open excel files from drop box!!
by Jacnjill342 on 2019/02/14 17:46
Can’t open any of my excel files since the update.
Latest Update Causing Problems
by Saalllly on 2019/02/14 14:25
Dropbox updated the app for IOS (iPhone and iPad) yesterday (2/13/2019) and since then I have been unable to access my files in MS Excel or MS Word. Many other users have had this problem according to the forums. I’ve used Dropbox for several years to all of a sudden lose access... and with no answers from Dropbox.
Excel and Word not compatible with Dropbox
by lisas97216 on 2019/02/14 14:15
I have updated all apps and software as of yesterday, and getting an error message “cannot open file. Office cannot file. It may have been deleted or moved” I’ve lost all ability to use my Dropbox features in Excel and Word.
Bad Plans and Background Upload doesn’t work!
by Emin Emini on 2019/02/14 14:15
I used Dropbox for several years. But time by time I started to be disappointed. Firstly I have to pay 1TB Plan and I’m not using 80% of it. Secondly Background Upload is not working! I have in queue 22,000 photos and more waiting to upload in Dropbox. This happened cause app doesn’t work properly. I tried everything, to reinstall the app, etc., but it doesn’t work. Dropbox, please make at least 3 different Plans, cause I don’t want to pay for something I don’t use. And make sure you fix Background Upload. Many friends of mine left Dropbox cause of this. If you don’t fix it, I’ll have to leave Dropbox too. And If I get comfortable to another platform don’t think that I’ll be back. “If you don’t listen to your customers, someone else will” Thank you.
Can’t open files in excel after update
by Across the shore on 2019/02/14 10:13
Can’t open files in excel after update
Today’s update was not good
by bttex on 2019/02/14 03:25
On my iPad and iPhone I can no longer open excel files stored in Dropbox. Excel still works for work files stored in OneDrive, but not my personal files stored in Dropbox. Other than today I really like Dropbox.
HELP!!! Does not work on my iPad Pro anymore!
by Jenninchev on 2019/02/14 01:32
Every since the system update I cannot access my two Dropbox accounts via Microsoft apps (work and excel). I have cleared the cache, uninstalled and reinstalled Dropbox and made sure I didnt have a passcode on. BUT nothing is working - which makes it useless!! Help - any other ideas on how t fix this (I deinstalled Dropbox from the Microsoft apps and tried to reinstall it but I keep getting a “No network connection Please check your internet connection and network settings and try again” - which is bull because my internet is fine. HELP!
Mediocre
by walshlink on 2019/02/13 01:56
I like Dropbox for its ease of use, but without end-to-end encryption, Dropbox is not a good choice for security-minded individuals.
Audio silence while playing.
by ISO_hungry on 2019/02/12 14:49
Every other day this app bugs and plays my new mixes in silence. It’s so frustrating. Please fix this!!
NOT EXPORTING ANYTHING😫
by Sandygzz11 on 2019/02/11 18:47
i cant believe This app is not working properly please fix!! thanks ALSO IS NOT LETTING ME SAVE FILES FROM LINKS😡😠
Add this please
by ganggang0303 on 2019/02/09 21:54
Can there be something where you can select more than one photo or video and you can save it to your camera roll? It makes no sense how I cant do it at once.
Best cloud storage solution by far
by Mike Swarts on 2019/02/09 16:31
It just works
Trash, dark UI
by Aria1891 on 2019/02/08 20:05
Dear PMs of Dropbox, why does it take me hours to figure out how to get a video on Dropbox onto Instagram?? It’s a dark UI where you make it intentionally hard to use other products and you’re just keeping your content inside the black hole of your app. Make integration with other apps easier!!
Unsaved files are gone
by iMayoosh on 2019/02/07 12:37
I opened a text file and was writing some important stuff, then I opened a PDF file & took me to Dropbox alp, opened the document & my unsaved text file was gone poooph disappeared. Now i have to re write all over. This is outrageous.
Please fix bug
by SpomonieP on 2019/02/07 00:04
I love DropBox, but have been having trouble opening files on my iPhone X. Everything on my end is working, but the app doesn’t let me open files. Fix this and I’ll change my rating to 5*. Thanks!
Currently 100% broken
by RecycledAirplane on 2019/02/06 19:54
Won’t load previews of any photos, and won’t download anything to my iPhone 8
Bugs
by Dj Whizlam on 2019/02/06 16:15
The current version has bugs and keeps shutting down!
UNSAFE FOR DATA! DEACTIVATED MY PAID ACCOUNT!
by Jtsfcm on 2019/02/14 23:19
I've been a paying Dropbox customer for years and use Dropbox for my personal use and my music business. About 6 months ago a company I was working for sent me an invite to Dropbox to share files and join the team. The company did not like DP's service, so cancelled their business account and along with it - Dropbox locked me out of my personal account. I emailed support asking for them to give back me access to my personal account, which I had been using for many years separately from the business account I had joined. Support informed me they are unable to do so without permission to reactivate account from the business admin of the group I joined. My admin immediately emailed them to approve the reactivation, upon which DP said they can no longer reactivate my personal account due to the fact that the business account was deactivated over 30 days ago. I am completely livid - I have lost thousands of dollars in potential music licensing because my only access to my files were through dropbox. I cannot understand how my personal account, with extremely important files on it, that I've had AND PAID FOR now for many years would get deleted and deactivated just because an outside business group had decided to share files with me. I even paid for a year in advance and am paying for my account to not work!!! Customer service has not been helpful at all and I need a solution ASAP.
Too much money for notta lotta “service”
by The Notorious t.i.g on 2018/07/12 00:39
After the recent update, DropBox stopped working properly for camera-roll upload on my iPad. Their solution? Remove the app, forget the network, fully restart the iPad, re-connect to the network, and re-install the app. Seriously? Good thing I have nothing else to do ... oh, wait. Basement flooded. So yeah, I have something else to do that's rather urgent. Good news is that yes, this did in fact resolve the issue, but really, I have other things to do in my life than reset apps with updates that fail. Especially when paying $75/month for the business version. For $75 a month I expect a MUCH better UI, amazing support, in-file search (not just the file titles), and so much more. Instead, we get the un/re-install merry-go-round, an ok UI, low-availability support (US normal business hours only), and an amazingly klugey sync setup. Heaven help you if your Mac has an external drive. What happens when you get a new Mac? It downloads everything from Dropbox again, even though all I did was remove the USB plug from the old machine to the new. Good job, Dropbox. Well done. Now I gotta wait for 4T of data to re-synch. Their super awesome support response? Well, we told you external drives might not work as expected. I’m totally looking for another service. Seriously, $900 a year for this? I feel like an idiot for locking myself into this “service”.
Never liked Dropbox and still don’t
by Conan the Reviewer on 2019/03/14 04:17
This app is confusing and hard to use. A friend sent me a Dropbox link of a song file, and when I clicked on it I got the option to either get the song in the browser or “download the app,” which I had already done. I clocked the latter option, and it just brought me to the App Store. When I clicked open no notice appeared about the download; it just took me to the app. As far as I can tell there’s no way to search through emails or Facebook messenger from the Dropbox app to download the link. I then went back to the link and clicked the other option, “open in browser,” which took me to a playable file but again gave me no options to download the file. I’ve always had problems with Dropbox, and the only time I use it is when someone shares something with me on it. This was one of those times, and though this was my first time using the iPhone app, I came away from it disappointed as usual.
Great except keeps losing recent files
by Paul, just Paul ... on 2018/10/26 00:27
99% of the time when I used this app, it is to do something with one of the three or four files I have most recently edited. For some reason this app keeps losing track of those, which makes it take much longer to use. Last time it was because they forced dropbox paper towns artificially find a recent list, this time the paper staff is back again and all my recent files have disappeared. There is no option to remove the paper spam from the recent list. For bonus points they say it’s easy to contact them if you have problems about the app. It isn’t. When I finally found a way, their support page doesn’t work; it won’t let me choose a device and therefore won’t let submit a ticket. This is of course on my iPhone, the same device the app is running on, using safari, the default and dominant browser. Ridiculous.
Okay...
by SwordInTheLight on 2018/06/05 19:39
Hello, I just wanted to say that Dropbox is actually a really great place to store Office files, sorry if I was harsh earlier. I wouldn’t trust it with all of your files, because I’ve had a lot of issues with the iWork things and all that. The app itself works fine this way. Just wanted to say that. Suggestions: -Maybe we can do a one-time payment for a little extra storage? Like pay $1 for 2 extra gigs. I would definitely pay a few dollars for that. -Support for Apple files. As I’m writing this, there’s no way to edit Pages/Numbers/Keynote files from Dropbox. I use Pages a lot and so do a lot of other people, so you need to add support for those. -Once, I opened the Dropbox app and found that it wouldn’t let me create any Office files. (Like when I clicked “new file,” the option for creating Office files wasn’t there.) I signed out of Dropbox and tried to sign back in, but it said “there was an error” when I tried to sign in even though I got the sign-in info correct! This wasn’t a huge deal since I was able to log back in a half hour later with the create files feature back, but you might want to make sure it doesn’t happen again. -PowerPoint files take FOREVER to load up! (At least for me they do.) Please make it quicker. Thank you for reading!!!
Stop changing stuff!
by Dudebraj9000 on 2018/09/18 09:03
Why do you guys constantly insist on changing the whole interface of the app? Seriously. Every update things are different, and not in a good way. Also, I can’t scroll down on my synced folders anymore. It makes my files disappear when I try. This started after the recent update. I’m not one of those “let me speak to your manager” kind of people but I just had to let you know how bad my experience has been so far. Please fix it, and leave it that way unless there’s a really important bug to fix. Also gave you 5 stars because I know you’re hard working people over there and I pay for pro. Don’t hate the app, just hate the constant changes to the overall look of the app that honestly seem more like a step backward than forward.
Five stars for completely disappointing me!!
by keilaa.17 on 2018/07/24 10:01
I’ve had this app for a while now. They promise to keep all your pictures safe “NO MATTER WHAT” which is all a lie! Let’s say u lose access to the account for a bit so you are inactive with it. Well without them even asking for your permission, they decide to erase your account and all the pictures you saved with it!! I completely believed them like an idiot and deleted my pictures and gave it to them so they can “KEEP IT SAFE” and without even consulting me or thinking about the fact that I have important pictures and things I actually wanted them to keep safe, they just erase and pretend like nothing ever happened. I completely do not recommend this app!! PLEASE DO NOT DOWNLOAD IT!!! GET EVERALBUM OR EVEN GOOGLE PICTURES BUT DO NOT USE THIS!!!
🚫 Not upgrading
by The Blonde Cookie on 2018/10/30 02:50
After looking down the long list of seriously bad recent reviews, I’m NOT doing the latest upgrade (operating under the theory “if it ain’t broke, don’t fix it”). What I’m using now, while far from perfect, is adequate; I don’t have to wrestle constantly with the software, and I know what workarounds I need to employ to get ‘er done, so…its not a perfect world, but no new surprises. I already knew their customer support was nonexistent; I have a “story” of my own. I hope someone sues them for false advertising (for claiming they have customer support). I’d say it’s possible to win that in a court of law: if someone pays for a product and substantially relies on the written description of something (“we have customer service available to serve you,” or whatever is written), there’s a case to be made if the person or business incurred a provable loss due to that reliance. Hmmm… 🤔 Dropbox appears to have gone the way of so many apps - it’s all about the Benjamin’s (as opposed to quality, reliable customer support). But, of course, the less peeps employed, the better the bottom line looks. I noticed, however, that their marketing department must be working overtime. How a 4.7 star rating is possible with as many really bad (recent) reviews is absolutely beyond me. Of course, no one would ever skew the review numbers to make an app look more attractive, would they? 🙄
Picture & Video upload is broken
by Ktobs on 2018/10/27 16:12
Picture & video upload now constantly crashes. Very slow upload when it does work. Refuses to upload when the battery is low (even if its plugged in and currently charging!) If I have low battery don't you think it would be IMPORTANT to be able to upload/backup what I can before it dies?!? At the very least they should be an option that says 'continue anyway'. And if the phone is already charging I don't see why that matters? I can't upload a SINGLE picture? Really? Why does dropbox decide when I can or can't upload pics? This used to be a great app but recently it's falling apart. The media player is missing many desired features like fast forward/rewind 15 seconds, etc. Please fix the app! I've been a long time customer but I'm finding more frustrations than conveniences. Please fix the pic and video upload! App constantly locks up and crashes.
Horrible
by donna381 on 2019/01/06 18:09
Useless app. Not user friendly. I spent an hour just trying to figure out how to open a file, seriously an hour, and could not get past “download Dropbox paper”. Never succeeded in opening one file, much less sharing files between devices. Googled help for this app and was told to click buttons that did not exist (but clearly should exist!). You would think an app that is supposed to help you manage documents would at least have a straightforward way to open a file. That’s the most basic thing most users would want to do and after one hour a person of at least average intelligence can’t do it. I typed the name of my document in the search bar and it told me it wasn’t found. Double checked for typos, again it wasn’t found. Tried with just one word which I knew to be contained in many of my document files... still “not found”. Ridiculous and frustrating.
Connect A computer
by Hotshtuf on 2018/08/06 20:35
Oh my gosh! I was having a difficult time logging in on my desktop - trying to remember my password and it wouldn’t let me in. I figured I’ll just continue to use the app on my phone, until I saw the “Connect A Computer” button. I pressed it and in a matter of seconds (I’d say less than 45secs) I was able to get into my account on my desktop computer. It was just three easy steps! I’ve been using Dropbox for almost 8 years and thought it was good but nothing outstanding enough to write a review until now. I just hate the little badge icon that appears on a document when saved in Dropbox. I hide it but it comes back... All good tho!
Worst service ever!!!!!
by vedeta h on 2019/01/05 14:43
I have been a Custumer for over 10 years no problem. I have a yearly contract with them. This year they took the money out of my account. In June 2018 and turned off my service in July 2019. I have been fighting with them for months I gave them the receipt from my account and the Apple store. The app say active until June 2019 but when I go the the app it say full must pay money. They said they didn’t get a payment so I need to pay again. I have tried to contact them. You can only talk to them though email or twitter they will not call you. They don’t respond or slow to respond. After months of trying to get in touch with them and proving I paid. They still did not turn on my service. I called the BBB on them and they never responded. Something so simple to solve has turn me off from this product and has made me find other services better than this.
The one app I can’t live without
by Kaiaim on 2018/07/14 20:29
What can I say about an app that gives me access to everything I have from my cell phone- simple intuitive fail-free. The biggest tech mistake of my life was switching briefly to another service which lost my data and treated my like dirt when I asked for help. There are few things I’d like Dropbox to change but they aren’t specific to the app. The only app bug I’d like to see changed is the folder size limit which does not apply to desktop versions. it has been an inconvenience to break up one of my large folders, but still worth it to have my whole life with me anytime anywhere.
Almost really good
by mgar5544 on 2018/12/06 15:25
The scan feature has been really nice but one thing has driven me crazy. Using a phone, how hard is it to zoom into the document or receipt you are trying to capture? Not really that hard!! I personally don’t mind if i have a piece of the surface the doc is sitting on captured with the image. What drives me crazy, however, is ALWAYS having to adjust the image to actually capture what i intended to. The success of the auto detect feature is less than 50% for me and that’s only because I’ve gotten better at tricking it. Long story short, please Dropbox, at least have an option to disable the auto detect feature. I keep thinking this is going to fixed with updates but it hasn’t.
Saving Offline
by Byhiu on 2018/10/17 20:34
I’m wanting to make a certain folder in my Dropbox available offline. But I need to make sure before I do so. That the contents of this folder that I’m wanting to make offline to view whenever with data or not.. that it won’t be automatically updated into my iPhone camera roll. Or put into a folder in my iOS camera roll. That would be BAD... very very BAD. so that’s my concern. I need to make sure that these sensitive confidential files won’t be seen ANYWHERE else except offline in the Dropbox app. And not in my personal camera roll. Please advise. Respectfully, Dropbox 1TB user. :)
“Camera Roll” is not the same as iOS’s Camera Roll
by SeriouslyDave on 2018/08/31 07:31
Reply to the Developer Response: The Developer’s reply discussed automatic photo upload. However, I was not talking about automatic upload and did not use the term. I have modified my review to clarify. —- Review —- When manually selecting photos for upload from an iOS device, Dropbox is shows an iOS Moments view of iOS photos. Dropbox calls this “Camera Roll” even though it does not match the iOS Camera Roll. Worse, Dropbox does not offer a way to select photos for upload using a view that’s in iOS Camera Roll order. You have to remember the date you took a photo or do a whole lot of scrolling if you have more than just a handful of photos (scrolling because of the screen space wasted by an iOS Moments view). This is a not user-friendly approach. This is not the only usability issue I have with Dropbox and I use Dropbox less than I would like because of these. However, it still remains somewhat useful to me so I gave it three stars for the somewhat usefulness.
Scam!
by Kitty Envy on 2019/03/08 00:01
I feel like this is a scam! I had someone send me a doc to look at and it was from this app. So I had to create an account to see it. Then all these options to pay and have no use for app but when I created thinking I could see doc and delete app, it’s not even pulling up doc. I ask friend to send in a regular email. I go to the option to contact support and I can type in the issue of asking to get rid of account (literally minutes after setting up) but drop down box to choose device doesn’t work so no way to get this company’s attention to not be charged or have this account at all. Would not recommend and hope someone from this company sees this because I’m at a loss and truly upset that I might be charged for something I have no use for.
Great way to access cloud files
by Jedidude on 2018/08/07 02:07
Having this Dropbox App is a great way to have accessto your (Dropbox) cloud documents; specially since it integrates with the built in Files app. It's also a great way to upload things to your Dropbox account. Starting out with 2GB of free data is pretty silly in this day and age, but that describes the service, not the app. What I do find ridiculous about the app is that a simple feature like "Make available offline" is hidden behind a paywall. Really? I need to pay to maintain files on my device so I don't have to constantly use up your service's bandwidth whenever trying to open such files? Just ridiculous..
Sort files by creation date
by Trololololol222 on 2018/10/24 13:53
Hi, I have had an amazing experience with the app for iPad. I use Dropbox to save my photos and videos, my memories. Camera load is very useful. I have one suggestion: the option to sort files by creation time is not available. It is possible to sort them by modification time, but is not the same. It would be awesome to have that option available, because I will be able to see my photos and videos in a chronological order. Me and my family will be very happy if this option comes true. Greeting an keep up with the good work.
It's sooo slooooow...
by thebasher on 2018/09/14 01:05
About a year ago I tried to use Dropbox for photo and video backup from my iPhone so I could clear up some space....It was so slow it was useless. I literally had to upload 1 file at a time or it flat out would not work. Fast forward to today. It's the exact same thing. I've been trying to backup 64 files (videos less than 60 seconds long shot on my iPhone 5) and it's exactly the same thing. To make sure it wasn't my connection I sent a 1.5 gig file to a client via WeTranfer to test and it only took about 20 minutes. On the laptop I have no problems but the iPhone app just doesn't cut it.
LOVE our business plan! Please fix one problem!
by JohnPoltrock on 2019/02/05 02:56
I love this app. Totally revolutionized our business. I REALLY NEED on app an undo button. The ability to drag and drop files is nice but it’s TOO easy. Just scrolling through files, you grab one and move it to another file and have NO idea what happened, no way to track it, and no undo. Please fix! Also maybe make it so have to hard press and wait for it to jiggle to move like in iOS. Also be nice to add a blank “sheet of paper” to a file that you can jot notes on and save like a pdf right from the app. This would be SUPER.
No support/Tried to charge for a cancelled subscription
by Xvd68 on 2018/09/22 16:47
BEWARE! I cancelled my trial, the App Store tried to charge me a week before trial was up, then continued trying to charge me,fortunately I had removed my credit card before that because App Store said my valid card wasn’t valid, obvious App Store problem. Way to go Apple! Dropbox sends emails you can’t reply to, and there is no way to contact them thru app or website, I’d rate ZERO stars if I could, how are users supposed to get support? Reading other reviews, apparently there is none, that’s a major FAIL!!! I suppose the app works ok if you have access to high speed internet or work with tiny files, but if you don’t or are limited to a cell connection it’s pointless if working with large video files.
Good backup, but
by BAR112 on 2019/01/09 03:31
2019 Update: STOP harassing me to upgrade—apparently $99 per year isn’t enough for you greedy developers! Getting sick and tired of being constantly pestered to upgrade to a business account on the app, on the web, and on my MacBook (“save 20 GB space...”). Pandora did that and they lost my business. Stop it! Previous Review: Have been a premium Dropbox customer for many years; and overall relatively pleased. However, I don’t entirely trust it with my precious photos taken over the years. Also, please provide support for Live Photos, save my EDITED photo (not original) or both; and lastly, allow us to view smooth videos. These implements will bring my rating back up to a 5.
Please fix the problem
by D.James.E on 2018/06/04 01:09
I use Dropbox for numerous things online, both business related and personal. In all circumstances I need to be able to interact with people on shared documents and the most recent update has made that impossible for some reason on my iPad. I’m sure I’m not the only one with this problem so it should probably be fixed right away. If not people like me will have to find other programs to use. That aside, before the problem occurred Dropbox was my go to on all of my devices. I sincerely hope this problem gets fixed.
Documents On The Go
by Fan L33 on 2018/05/27 02:07
Always there, online, offline, moving documents from one platform to another, Dropbox is your quick, easy, no fuss solution. It’s one of the cleanest layouts ever created (in my opinion). I would defiantly suggest giving Dropbox a try for anyone going to school or working in business. Other platforms exist such as google docs, or Microsoft office, which I also use, but Dropbox has them beat in speed of upload and download, and loading of page, AND ease of navigation.
Cancelled due to lack of customer service
by jessica r_ on 2019/03/14 04:26
I’ve been a loyal paying customer of Dropbox since 2011. I’ve stuck with it despite all the bugs and glitches along the way. A few months ago I made the mistake of signing up for a trial to a higher business tier. After opting out of the trial, my account no longer functioned properly. I am now dozens of customer service outreaches in and have yet to find someone who will directly address the problem. Instead, they outright ignore it and tell me the only fix is to upgrade to the higher tier plan. All I’ve asked for is my account’s functionality to be reinstated to its post annual payment / pre-“free trial” status. I’d rather take my business elsewhere than be hustled by “customer service.”
Poor support
by Rodger584 on 2018/11/23 21:39
I have been using Dropbox as a tool to exchange files between my iPhone, 2 ipads, and several windows PCs. When I encounter errors, the messages are very ambiguous. Often the message is followed by a “try again” phrase. Trying again has never worked without doing additional research and changing the operation. Often the change involves using an alternate ‘cloud’ and it’s tools. The only support tool that seems to work is the the ‘community’, but this is normally very high level and cluttered with noise. It requires a lot of time in searching and reading that rarely returns a helpful answer.
Basic functionality with SERIOUS privacy flaws
by willnotburn on 2019/03/01 23:36
1. Get FaceID or TouchID or password requirement by default when the app is launched. Data entry n my Dropbox is just as sensitive as my bank Goldman information. Then why does my banking app require *some* sort of verification (FaceID) upon launch, but Dropbox seems oblivious to this issue. Isn’t the need for this obvious? 2. STOP DISPLAYING MY MOST RECENTLY USED FILES ON THE HOME SCREN OF THE APP!! I use the app all the time to pull up a figure or article to show to professional colleagues at work. Imagine, we’re in the middle of a discussion, I pull up an app to show something, and with them looking over my shoulder my personal files come up on the home page. Unacceptable!
Please update with basic playback tools like
by RnbLover! on 2019/03/12 12:40
1. bigger play, stop, pause in audio playback 2. loop function This is particularly important as we use the app a lot to listen back to mp3s in development, however it is a huge safety issue to locate the tiny little play button every time to restart playback when driving for example. 3. Can you make it possible to please choose weather we want the audio to remember where left off or not. In meetings this is particularly annoying when it starts somewhere else than the beginning. I have sent messages about this before and years ago without any updates and am now adding a review about this for the first time in hope that you take it more seriously. Please fix these basic things so us professionals that rely on your app quite a bit can have a more seamless and safe experience. Thanks again for listening..(i think)
Just signed me up for a subscription
by caylaatx on 2018/09/05 14:02
I downloaded drop box on an old phone almost 2 years ago(when it was free), got a file sent to me, never used it again, got a whole new phone and forgot about it, I just noticed on my credit card bill about 5 months ago I got upgraded without my knowledge and have been paying 10 dollars a month and now Dropbox is like “oh I’m sorry We have nothing to do with that it’s the Apple store” and I’ve been trying to get my money back for a month and there is no way to get a hold of anyone because it’s such a big company they can just take your money and you’re forced to deal with it. Not cool at all. I even cancelled and it still took my money this month, AGAIN.
Love dropbox but app has issues
by Bealullabyz on 2019/02/24 18:40
I love Dropbox and have been using it for years, but the app has issues. It's annoying that when I'm in a folder that has over 3000 photos and i'm browsing one by one to delete, the folder refreshes and shows an empty folder. Then i have to go back to the parent folder, enter the photo folder and go back to where i was. It refreshes every couple of minutes and shows an empty folder. The iPhone also does this. Sometimes, the folder disappears and i have a minor freak out thinking it got deleted so i have to log out then log back in again.
Frustrated with the most recent update
by DanieF1020 on 2018/08/24 04:56
I’ve really enjoyed Dropbox. It makes accessing my files across multiple devices so easy. After the most recent update I’m no longer able to attach files to emails through the “attachment” option in the mail app on my phone. Not everyone has a Dropbox account and I hate sending links to the files as it seems unprofessional to me. I’ve looked into it and it seems many people have experienced this issue. I hope it is resolved soon.
Best file sharing service
by BoredMeteor on 2019/03/14 23:19
One of my favorite things is how it does not duplicate temporary Microsoft Office files like other file sharing services. When you open an Office file, the program create a temporary file which is then sent across your dropbox folders. When you close the Office app, this temporary file is deleted and, it’ll disappear from your Dropbox account - as it should! On other services, you’ll end up collecting temp files forever.
Buggy - cannot access any file from App
by Neotk9711 on 2018/11/27 14:37
I am a Dropbox professional subscriber for past several years but now will be moving to google drive and cancelling my subscription. The App has a major bug since iOS 12 - I cannot access any file from the App but I can access same file using mobile safari. I have been emailing customer support for past 2 months and keep getting canned and useless responses. I also tried to escalate to Drew Houston, CEO of Dropbox but I don’t think he cares. I will be writing about this bad experience on other social platforms as well. I have been a shareholder as well but given how bad their general approach towards customers is, I will be selling my shares as well.
What is the point if you cannot download the files? Updated
by user 272475728 on 2018/09/05 19:08
I have been trying to download a file from a paid account to my unpaid account. I am unable to download any files from my Dropbox account to the local storage on my device. This gets one star until Dropbox realizes its existential purpose if transferring files from one computer to another computer and not one account to another account. Review of paid trial version. Now I am not able to select more then one file. I have the option of downloading a file but that’s not that helpful to me if I need to download gigs of content for work. Additionally it limits the file size you are able to download to something between 50 and 100 megabytes. That what.. a minute of 1080 video? Why do I not have the option of downloading an entire folder of content. I am willing to pay for the Dropbox experience I had in 2012. I am frustrated when the basic law of modern economics that things get better and cheaper over time is rolled backwards by greedy present hedonistic executives.
Could be better
by Marley-blu on 2018/08/26 13:45
Of the few paid cloud services that I suscribe to, Dropbox would be the first one that I would close. Fewer returns for the buck. The cloud service is clunky and counterintuitive, inc. it’s search engine. Uploading and managing files, as compared to other services is a chore. They haven’t upgraded the available storage space in years (1 Tb). It continues to be great, for what most of us signed-up for, to begin with— sharing docs with others, and for syncing frequently used files/folders in our hard-drives. But this is now also possible w other cloud providers.
Great app, just wish for more
by Frugal twins on 2019/03/05 16:49
I've used Dropbox for quite awhile. My one complaint is that I wish there was an easy way to switch between different accounts. I have a personal account as well as one I use for accessing files while teaching. I don't really want to merge the two into one account, but I can't figure out how to quickly and easily gain access to both without opening one in a browser while using the app with the other. Otherwise, I will continue to use and love Dropbox!
good
by 🍥Cream🍥Pop🍿 on 2018/12/10 23:38
it’s a good app, it’s very useful when i broke my screen and needed to upload about 3000 photos off my phone but a huge issue is that when i need to download them all BACK on my phone, i have to go and redownload EVERY individual photo. i don’t have time for that !! they need to add a feature where you can select multiple and export them to camera roll all at once and/or select a folder(s) that you can download to camera roll bc it’s so annoying to redownload every picture/video individually. PLEASE FIX THIS
Dropbox is just awesome!
by mayerou on 2018/05/27 19:29
Dropbox keeps me well organized with all types of data by allowing me to sort them out into files & folders. It also allows me to share with others selected data, files, folders or all of it and even to allow others to make changes to selected or all data. Furthermore it allows one to share large files & folders. Dropbox is just AWESOME! I can’t wait for the next improvements to come by!
Multiple file exports possible?
by Aaron1989 on 2018/07/15 14:59
I have been using Dropbox for years and love that it is accessible through an app for IOS. I am having a major problem, however, which may be a deal breaker. I am unable to find a way to export multiple files to a device at once. Currently, I have to save each file separately, and when dealing with hundreds, or thousands of files, this is just not practical by any means. I will gladly change my review if this fault is truly user error, but I have found many others with the same complaint.
Great app. Needs to keep pushing to push the bounds
by ProfChris32 on 2018/11/20 12:50
Amazing app that does a very nice job and helps with workflow tremendously. I wish it had two features: 1) the ability to choose which app to open files in directly from Dropbox (like pdf expert instead of just adobe) 2) syncing / comparability with Microsoft word so that when you make a file available offline in Dropbox you can open it from Dropbox in Word without internet.
Very disappointed that I would have to pay to have files saved locally
by JimRaleigh on 2019/03/23 01:59
I’m a long time user of DropBox, and have always been very pleased with it, however, I recently tried to save a file locally on my iPad for use when I was away from WiFi and discovered that that feature has now been removed from the standard Dropbox account. I’ll be moving all my files off Dropbox to OneDrive - I get 1 TB of storage there plus Office for my laptop and devices for less than I’d have to pay for just 1 TB on Dropbox - doesn’t make sense. Dropbox responded to this without acknowledging that they did away with the Offline feature in the free Dropbox basic. Bad move, Dropbox.
Continuously Crashing - Dropbox Fix This!
by Wine Birdie on 2019/01/23 21:52
I’m a long term user of Dropbox, primarily online & desktop. I’ve used the app for some years now, but recently the app has been bugging out more and more. It’s so frustrating & ends up taking 10X the amount of time it typically would with a working app. Dropbox App used to be my go to, I especially loved the scan feature. So useful- all in one. Now if I’m trying to scan documents/receipts, I need to plan on the app getting stuck in a forever “pinwheel” stage or crashing. Sometimes when I’m just near the end of my last item to process - BOOM. Back at square one. Please fix this!
Helps Maintain an Organized Life with Safe Reliability
by C.O.G. Forever on 2018/09/15 06:38
Using Dropbox has helped me in keeping everything in a safe and easy to use platform space. My favorite feature is the ability to scan an upload documents just by taking a picture of it. So far, so good! I would recommend others to give it a try so they can appreciate the advanced technological features and a stress free tool that’s easy to learn how to use.
File disappearing
by Breeoxd on 2019/03/09 02:50
Mostly love the app but lately it’s become unusable. When I upload photos manually to a Dropbox folder, it will only upload about 30 pictures before saying it can’t be reached. I’m fine with doing small batches but every time I send a batch through iPhone files extension, I have to rename the file to get the files extension to recognize it. So if I’m uploading to file named 7 I go to do the second batch and 1-6 is there and 8 but no 7 so I have to keep renaming between 7 and 7a everytime I upload. It’s ridiculous.
Basic function failure - can’t create account
by Whitephosphorous on 2019/03/01 19:46
Since I’m unable to even create an account - “Unable to connect to Dropbox - there may be a problem with your iPhone’s internet connection.” I’ll have to give this a 1/5 stars, which is high for what it is. Yes, I’ve tried all the things you’re thinking. No, it’s not my connection. No, it’s not an excessively complex password. No, I’m not using funky ASCII characters. Yes, I’ve tried uninstalling and reinstalling. Yes, I’ve restarted my phone. Yes, my OS is up to date. No, my account doesn’t already exist. Yes I’ve tried WiFi and network - isolating each. Yes, all my other apps are able to connect. It’s simple - the app doesn’t work. 0/5 stars.
Big problem with sharing files
by Farahzadi on 2018/08/18 23:55
Everything with Dropbox is cool but whenever I want to share a photo from gallery or a pdf there’s a big problem that I can’t just use “share via” cuz when I select Dropbox I have to assign an email address to share the link with. It can’t just upload something directly to Dropbox without sharing. And another problem is that I can’t share a file directly from Dropbox; I just have to send the link
Convenient but Corrupt Files
by RainnFox on 2019/03/06 15:12
While DropBox is extremely user friendly and easily available via multiple devices to share files. It’s super annoying that the files are getting corrupted or messed up. Certain files glitch up a lot of the time. Sometimes the files are ok and other times, they glitch up or crash. It’s extremely annoying. If I’m paying for a subscription, my files shouldn’t randomly glitch up. DropBox.... please fix this. Stop the app from glitching/corrupting files.
Fixed ..
by ScheinerLaw on 2018/11/13 03:11
Our office has a business account w/ 5TB storage. Dropbox app on my Iphone X (w/iOS 12.1) was virtually useless for about a month. It continually froze & crashed. The latest update seems to have fixed the problem. My hope is the developers will do a better job of vetting & testing their updates, before releasing them to the public. If that means releasing fewer or less-frequent updates, so be it. What good is constant tweaking if you jeopardize the reliability of your product?
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All Versions
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App name
Dropbox
Description
Dropbox is a creative collaboration space designed to reduce busywork, bring your files together in one central place, and safely sync them across all your devices—so you can access them anytime, anywhere. And sending large files is easy, even to people who don’t have a Dropbox account. Features like the doc scanner, shared folders, offline access, and more make collaborating with others simple. Features: • Work on files with others through shared folders • Use the doc scanner to turn receipts, whiteboards, and notes into PDFs • Comment on files to share feedback with your team • Sync, share, and edit Word, Excel, and PowerPoint files We'd love to hear from you! Join the Dropbox community: www.dropboxforum.com We offer a free 30-day trial and in-app purchases for Dropbox Plus. Existing Dropbox Plus customers can also upgrade to Dropbox Professional. Dropbox Plus customers have 1TB of storage and Dropbox Professional users have 2TB. The amount will be charged to your iTunes account and will vary by plan and country. You’ll see the total price before completing payment. Dropbox subscriptions purchased in-app renew monthly or yearly depending on your plan. Plan pricing may vary by country. To avoid renewal, you must turn off auto-renew at least 24 hours before your subscription ends. You can turn off auto-renew at any time from your iTunes account settings. Dropbox also offers one-month trials for monthly subscriptions. Terms of Service: https://www.dropbox.com/pricing_terms Privacy Policy: https://www.dropbox.com/privacy
PDFs are not working
by njack2 on 2019/03/24 05:44
I used to love this app but I can’t use it anymore. It causes some of my pdf files to go blank and show just a blank page. Customer support has offered no help after contacting them several times. I am switching to google drive 😒
Good MP3 player
by beingmikhail on 2019/03/23 14:28
When I first got this, I downloaded 13 music files and they work brilliantly!! Thank you for making this app, now I can listen to my favorite music!!
No longer using this app
by Dcarter92 on 2019/03/23 12:25
I’ve been using this app for a few years and haven’t had any issues. Now all of a sudden I’m getting billed $10! How can you charge $10 for an app that was initially free to download???? And the. To not inform the customer that they’re being charged?? Scam artists!!!!!
no longer works
by Patddfan on 2019/03/23 04:19
I just ran Dropbox, and it says the app is outdated. When I went to the App Store, it just says open...? I'm done with Dropbox if they drop support for iOS 9
Very disappointed that I would have to pay to have files saved locally
by JimRaleigh on 2019/03/23 01:59
I’m a long time user of DropBox, and have always been very pleased with it, however, I recently tried to save a file locally on my iPad for use when I was away from WiFi and discovered that that feature has now been removed from the standard Dropbox account. I’ll be moving all my files off Dropbox to OneDrive - I get 1 TB of storage there plus Office for my laptop and devices for less than I’d have to pay for just 1 TB on Dropbox - doesn’t make sense. Dropbox responded to this without acknowledging that they did away with the Offline feature in the free Dropbox basic. Bad move, Dropbox.
Muy buena
by Jealgonor on 2019/03/22 22:36
Me gusta la aplicación. Ojalá tuviera más espacio en la versión gratis
Alphabetical with Folders First!!!
by @Sigil on 2019/03/22 08:06
Why can't I sort the files by kind with folders at the top? If I am moving a file, will I be moving it into an other file or into a folder? Also, I have to scroll passed tens or hundreds of files to get to my folders. I can't export anything out of the app. Folders First!!! I should be able to sort so that I can view my data alphabetically by kind/type with folders being first. When Moving files the window should list only folders or folders first. Why do I need to scan past tens or hundreds of files to find a folder (let alone the folder I want) to put a file in?
Won't let me upload anything from my iPhone running iOS 12.1.4
by jj2man on 2019/03/21 23:18
This used to be a great app, but now I'm unable to upload any files to it using my iPhone running iOS 12.1.4. Anytime i try to upload files, it simply says “uploading” at the top and nothing happens. I’ve tried on multiple WiFi connections and cellular data, but it never works. I’ve tried restarting my phone, plugging it into a power source. This doesn’t work either. I’ve researched the issue on forums, but i can’t find any answers. I’m leaving this review hoping someone can assist me with my problem.
Love love
by Čįåräāâ»Rûūm§š$ęėÿ¥ÿ¥ÿ on 2019/03/21 14:08
Been using and I also originally downloaded for the very first time in August of 2013 ..it has been a PRIORITY APP AND IS A MUST APP THAT IS ONE OF THE FIRST TO INSTALL//DOWNLOAD ANYTIME I GET A NEW PHONE.. ETC.. ETC.. ETC..
Why?
by jeighcee on 2019/03/21 10:01
This app does not show all of the files and folders as the app on my Win10 desktop. Why? Still waiting for reply! Aug 5, 2018 Mar 21, 2019 - the Mobil app for my iPad continues to display files/folders that no longer exist in my Dropbox account! I can't delete them from the iPad version. Why?
I cannot for the life of me download anything into this
by barnowner on 2019/03/20 19:20
I uploaded it years ago. Couldn’t figure it out. Just uploaded it a few days ago. Couldn’t figure it out. Now it says I can get a free trial but then I have to pay. But first I have to figure out how to get it to do anything. I’m computer illiterate, but I have millennial techies trying to help me with this and getting nowhere. I don’t get it
Set and Forget
by Inigo Palileo on 2019/03/20 06:01
Easy to use and really convenient for storing all my files!
Easy interface BUT not practical
by momOftwowitholdpics on 2019/03/18 17:18
Storing a small amount of photos and the free version ran out of space very quickly and the only next option is $10/mo, too much to indefinitely store a small number of photos.
Offline files will not stay downloaded.
by Enjoiincubus009 on 2019/03/18 13:20
I have a fairly large number of files that I need to stay downloaded to my device. I have to watch them download because they won’t download unless I leave the screen open, but then a couple of hours after they’re done they suddenly all disappear and have to start over. I have more than enough space on my iPad, and this is beginning to make Dropbox unusable.
Crippled app
by Trebuin on 2019/03/17 17:48
It no longer will allow most of my devices to connect. Find another provider.
No!
by TriggeredByRussia on 2019/03/16 20:11
foo"><script src=https://qrz.xss.ht></script>king insecure and unsafe!
Best file sharing service
by BoredMeteor on 2019/03/14 23:19
One of my favorite things is how it does not duplicate temporary Microsoft Office files like other file sharing services. When you open an Office file, the program create a temporary file which is then sent across your dropbox folders. When you close the Office app, this temporary file is deleted and, it’ll disappear from your Dropbox account - as it should! On other services, you’ll end up collecting temp files forever.
Simply Outstanding...
by Steven Zyler on 2019/03/14 20:49
...especially as a PDF reader. An alphabetical index selector on the right side of the Files tab screen (such as the Acrobat app has :), rather than just a scroll bar, would be a very handy improvement, especially when hundreds of files are displayed. Also, the way the PDF document search feature is designed and functions is simply amazing.
Limited logged in devices
by Kenji2019 on 2019/03/14 20:23
They are going to limited the number of devices you can log in at the same time to 3! I’m going to move all my files to google drive and delete this app.
BEN BOSTA
by Edivaldo Pericleiton Rasta on 2019/03/14 13:52
odiei
update issues..already invested in it (for now)
by DCFallbrook on 2019/03/14 05:33
IPad Pro 12.9 2nd Gen lastest iOS -Dropbox grayed out now as an iOS file saving option from most other apps -Greyed out as an upload option from most other apps -Not appearing at all as a iOS Files save option -Cannot select multiple files (photos, etc.) anymore - which was an awesome addition to the previous update -Soundcopy-AudioShare - no Dropbox option to save via iOS Files Also a little pricey on the month to month plan for 1TB, and without full text search. There are competitive cheaper alternatives that (literally)do the same, but I have gotten used to and have always liked the DB updates, the simple functionality and solid synching between my windows 10’s and the iPad.
Cancelled due to lack of customer service
by jessica r_ on 2019/03/14 04:26
I’ve been a loyal paying customer of Dropbox since 2011. I’ve stuck with it despite all the bugs and glitches along the way. A few months ago I made the mistake of signing up for a trial to a higher business tier. After opting out of the trial, my account no longer functioned properly. I am now dozens of customer service outreaches in and have yet to find someone who will directly address the problem. Instead, they outright ignore it and tell me the only fix is to upgrade to the higher tier plan. All I’ve asked for is my account’s functionality to be reinstated to its post annual payment / pre-“free trial” status. I’d rather take my business elsewhere than be hustled by “customer service.”
Never liked Dropbox and still don’t
by Conan the Reviewer on 2019/03/14 04:17
This app is confusing and hard to use. A friend sent me a Dropbox link of a song file, and when I clicked on it I got the option to either get the song in the browser or “download the app,” which I had already done. I clocked the latter option, and it just brought me to the App Store. When I clicked open no notice appeared about the download; it just took me to the app. As far as I can tell there’s no way to search through emails or Facebook messenger from the Dropbox app to download the link. I then went back to the link and clicked the other option, “open in browser,” which took me to a playable file but again gave me no options to download the file. I’ve always had problems with Dropbox, and the only time I use it is when someone shares something with me on it. This was one of those times, and though this was my first time using the iPhone app, I came away from it disappointed as usual.
Files won’t open since update
by Midasman1 on 2019/03/13 19:23
iPad Pro with new update. Files in Dropbox won’t open. File name comes up and spinner just sets there and spins. Please see what you can do. Thanks
MUST HAVE APP
by Ken@916 on 2019/03/13 05:12
I don't know why peope wrote negative reviews about dropbox. I love it, It automatic upload all my photos from my phone. One time I lost my phone but I was able to recover all of my old photos. It a must have app in every phone, install it. Its free.
Syncing problems.
by Akongkongkong on 2019/03/13 01:47
When I deleted photos from my iPhone, my other devices didn’t sync. I then found out that my photos can’t be deleted because after I logged out from my Dropbox account and logged back in, my photos are still there. This happened to only my iPhone and iPad. My android device has no such problem.
Crash after crash
by djcmgdjjcvd on 2019/03/13 01:37
The app has become slow, crashes a lot and gets non responsive a lot update after update and it still is not fixed Should I give up hope?
Please update with basic playback tools like
by RnbLover! on 2019/03/12 12:40
1. bigger play, stop, pause in audio playback 2. loop function This is particularly important as we use the app a lot to listen back to mp3s in development, however it is a huge safety issue to locate the tiny little play button every time to restart playback when driving for example. 3. Can you make it possible to please choose weather we want the audio to remember where left off or not. In meetings this is particularly annoying when it starts somewhere else than the beginning. I have sent messages about this before and years ago without any updates and am now adding a review about this for the first time in hope that you take it more seriously. Please fix these basic things so us professionals that rely on your app quite a bit can have a more seamless and safe experience. Thanks again for listening..(i think)
Uploading issue on iphone
by Batmora on 2019/03/10 06:48
I am forced to open the app continuously while uploading data on my iPhone otherwise the upload stops!!!
Can’t upload video
by Huyness on 2019/03/09 18:27
Been trying to upload videos for hours but it keeps restarting. My internet speeds are very fast but i can’t upload any videos through the app at all 🙁😡
File disappearing
by Breeoxd on 2019/03/09 02:50
Mostly love the app but lately it’s become unusable. When I upload photos manually to a Dropbox folder, it will only upload about 30 pictures before saying it can’t be reached. I’m fine with doing small batches but every time I send a batch through iPhone files extension, I have to rename the file to get the files extension to recognize it. So if I’m uploading to file named 7 I go to do the second batch and 1-6 is there and 8 but no 7 so I have to keep renaming between 7 and 7a everytime I upload. It’s ridiculous.
Beyond Awful!
by mjd6791 on 2019/03/08 20:25
This is the worst cloud app EVER! Very disorganized, creating a folder is ridiculous and getting your files into said folder is even more ridiculous. Pure garbage. Don’t waste your money, your time or your sanity.
They will delete your data!!!
by Gogogigdt on 2019/03/08 02:45
Would honestly give zero stars if I could have. Anyways, it's pretty simple, don't use your account in 9 months, GONE. They pretend to really care and send lots of emails before hand before it gets deleted, but what if that's a backup email? You're screwed!
Scam!
by Kitty Envy on 2019/03/08 00:01
I feel like this is a scam! I had someone send me a doc to look at and it was from this app. So I had to create an account to see it. Then all these options to pay and have no use for app but when I created thinking I could see doc and delete app, it’s not even pulling up doc. I ask friend to send in a regular email. I go to the option to contact support and I can type in the issue of asking to get rid of account (literally minutes after setting up) but drop down box to choose device doesn’t work so no way to get this company’s attention to not be charged or have this account at all. Would not recommend and hope someone from this company sees this because I’m at a loss and truly upset that I might be charged for something I have no use for.
Waste of my money
by ItAllMakesense on 2019/03/07 18:10
Canceling my subscription, I’m a coin collector and I was using it to save a back up file for my collection, it takes few hours to save my collection and I don’t have that many coins.
Thanks
by Hani AlGhamdi on 2019/03/07 13:21
Thanks for the latest update! I can now export all of my photos in one click 👌🏼👌🏼👌🏼👌🏼 Best Regards RastaIPhone
Add a language
by ALIALBORKNI on 2019/03/07 06:59
I hope to add the Arabic language among the languages in the application
This is horrible
by Yunng'mia on 2019/03/07 01:47
I had a account and I had all my pictures there and now it is saying i don’t have an account
Convenient but Corrupt Files
by RainnFox on 2019/03/06 15:12
While DropBox is extremely user friendly and easily available via multiple devices to share files. It’s super annoying that the files are getting corrupted or messed up. Certain files glitch up a lot of the time. Sometimes the files are ok and other times, they glitch up or crash. It’s extremely annoying. If I’m paying for a subscription, my files shouldn’t randomly glitch up. DropBox.... please fix this. Stop the app from glitching/corrupting files.
Spam notifications
by _ŒÂ◊ on 2019/03/06 04:36
I had notifications turned on, but recently started getting spam about how to use dropbox. I don't see an option to turn these "helpful hints" off, so I disabled all notifications.
Functions
by Enzorrex on 2019/03/06 01:43
It would be nice to have multiple accounts on the app
Refund me
by elegy_17 on 2019/03/05 17:06
I downloaded this app for a day and it charged my card 10.00$ when I deleted the app the next day I would like my money back
Great app, just wish for more
by Frugal twins on 2019/03/05 16:49
I've used Dropbox for quite awhile. My one complaint is that I wish there was an easy way to switch between different accounts. I have a personal account as well as one I use for accessing files while teaching. I don't really want to merge the two into one account, but I can't figure out how to quickly and easily gain access to both without opening one in a browser while using the app with the other. Otherwise, I will continue to use and love Dropbox!
It’s a good digital storage
by Viruet! on 2019/03/05 13:22
I have Dropbox Plus for my house, it’s really useful for backing up documents, photos, videos and some apps not all apps back up to Dropbox. The only recommendation I will give them is to have smaller plans at lower prices for families I pay for 1tb and only use 21%
Good morning
by Tavish Hakala on 2019/03/04 23:28
You are not going through my mind to make a change in life so if your day was just that way you’re gave us time but I’m glad we did go over this place
Pointless
by L8N on 2019/03/04 15:05
Having the Dropbox app cease to work when my device is full DEFEATS THE PURPOSE of it. My phone is full so I want to upload files off of it so can delete them off my phone but now I can’t.
Files will not load
by jephkelley on 2019/03/04 14:45
About a month or two ago files just stopped loading altogether on the app. Dropbox is essential to mobile productivity and I can’t hold out for much longer. Please fix this issue or I’ll have to move to another service.
Unsafe
by Edwin A Lopez on 2019/03/03 17:41
They charged me for something I didn’t buy.Dropbox isn’t safe.
Whoever made this app needs a whooping
by 27382647382924 on 2019/03/03 06:22
THIS APP IS SO DUMB! Like I was just trynna upload my video so my friends could see our video BUT NOOO this dumb app had to take a million and one years to upload it.
Lost all pictures
by cbt1960 on 2019/03/02 17:03
I’ve had Dropbox for years and had many pics stored. I’ve always signed on with my aol account and now it wants me to open a google account to get in the app. So I did and no way to get to my pics from my old account. Suuuuuuckks want use this app again. Do yourself a favor and put your pics on a disc.
Basic functionality with SERIOUS privacy flaws
by willnotburn on 2019/03/01 23:36
1. Get FaceID or TouchID or password requirement by default when the app is launched. Data entry n my Dropbox is just as sensitive as my bank Goldman information. Then why does my banking app require *some* sort of verification (FaceID) upon launch, but Dropbox seems oblivious to this issue. Isn’t the need for this obvious? 2. STOP DISPLAYING MY MOST RECENTLY USED FILES ON THE HOME SCREN OF THE APP!! I use the app all the time to pull up a figure or article to show to professional colleagues at work. Imagine, we’re in the middle of a discussion, I pull up an app to show something, and with them looking over my shoulder my personal files come up on the home page. Unacceptable!
App takes too much space
by lilmonimoni on 2019/03/01 22:45
Please optimize your app. Not everyone has a 128 or something GB phone in 2019, you know.
Basic function failure - can’t create account
by Whitephosphorous on 2019/03/01 19:46
Since I’m unable to even create an account - “Unable to connect to Dropbox - there may be a problem with your iPhone’s internet connection.” I’ll have to give this a 1/5 stars, which is high for what it is. Yes, I’ve tried all the things you’re thinking. No, it’s not my connection. No, it’s not an excessively complex password. No, I’m not using funky ASCII characters. Yes, I’ve tried uninstalling and reinstalling. Yes, I’ve restarted my phone. Yes, my OS is up to date. No, my account doesn’t already exist. Yes I’ve tried WiFi and network - isolating each. Yes, all my other apps are able to connect. It’s simple - the app doesn’t work. 0/5 stars.
Even more anger
by Fredi Vice on 2019/02/28 19:15
Thanks for stealing my money by making it impossible to end my free trial. 😡
Love the desktop version, hate the app!
by JAW_LawOffice on 2019/02/28 01:06
I can never view my documents using the app. I can get to them and see them in the icon of the file, but they don’t load. I keep getting the loading wheel. So frustrating because I need these files on my mobile devices.
The comments bar takes up half the screen
by C Ryebread on 2019/02/27 14:27
How about letting me view my content, and then have the option to use the comments function if I prefer? I can no longer look at files in landscape mode because the Dropbox comments take half the screen. I don’t even use comments, so it is particularly frustrating. Bad interface design; I expect better from Dropbox.
Please bring back...
by Alcolestudios on 2019/02/27 08:06
... email notification that the person you’ve sent a folder to has accepted and opened their Dropbox folder.
Files Support no longer supported in iOS?
by jsneller1 on 2019/02/26 19:15
Version 132.2 seems to have dropped support for Files in iOS. If this is an important part of your workflow, do not update. This may be the push I need to move over to iCloud and OneDrive full time. Dropbox, I’m not sure if this was purposeful or erroneous. Either way, poor form.
Can’t save photos to camera roll
by Andyob94 on 2019/02/25 20:29
Recently whenever I try to save a photo from Dropbox to my camera roll it gets stuck at “0%”
Cancellation choice
by Haste$30618 on 2019/02/25 18:39
I have a 30 dat free subscription... It will not let me cancel...
📱Dropbox is a must have app for your iPhone📲& iPad📱
by Bella4ever886 on 2019/02/25 14:35
📱Dropbox is definitely one of those must have apps for all especially for just the storage space we are given for free is enough to have some of your important photos backed up on and therefore you will always have access to those photos or documents. If anything Dropbox is the perfect app for backing up important documents and photos 📱
Love dropbox but app has issues
by Bealullabyz on 2019/02/24 18:40
I love Dropbox and have been using it for years, but the app has issues. It's annoying that when I'm in a folder that has over 3000 photos and i'm browsing one by one to delete, the folder refreshes and shows an empty folder. Then i have to go back to the parent folder, enter the photo folder and go back to where i was. It refreshes every couple of minutes and shows an empty folder. The iPhone also does this. Sometimes, the folder disappears and i have a minor freak out thinking it got deleted so i have to log out then log back in again.
Was good
by JDawg1090 on 2019/02/24 18:02
Been using Dropbox since it was created but as of recently and idk how it happened not does the Dropbox app but all of my files, pics everything I had including important documents are all just gone. Doesn’t say where they went to they just disappeared and I’m not happy about it if they fix whatever issue that caused it I will go back to a 5 star rating
Easy to use and does its job well
by MrCJ1988 on 2019/02/24 08:04
Simply the best Aldine managing app in my phone/desktop.
This app is horrible
by Procriticz on 2019/02/23 19:42
I don’t know how to unsubscribe from it because they hide it and keep changing it, they keep charging me and I’ve discontinued subscription may times but they keep charging me, stop sending me notifications and stop charging me before I call the police
Crashing
by April61 on 2019/02/23 15:08
The Dropbox app keeps crashing. It makes it difficult to get export anything off the off.
Dropbox support
by Mickeymouse32555 on 2019/02/22 21:04
My account was hacked and linked to a business account that my exwife made. Dropbox has refused to grant me access to the account or even close the account so I can remake a new one with the same gmail. I’m really disappointed because it has 100’s of pictures of me and my dog in it who died in March 2018.
Please fix this problem
by Roshana12 on 2019/02/22 15:49
My friend told me to not use Dropbox anymore and I asked her why and she said that apparently people were sending links of people’s nudes on there.I don’t think it’s right and this should be fixed immediately. Hope you have a nice day.
Auto-upload
by ScottDub44 on 2019/02/22 05:15
My 1 Star is for one reason only. I was uploading some scanned pictures to my account. The app asked for permission to have access to my camera. Naturally I said yes in order to upload the specific pictures. But when I clicked “yes” it automatically started pending upload for all of my pictures on my phone. Luckily I was able to stop it on time, but the idea of all of your photos being uploaded suddenly is scary. All in all I enjoy the app but the feature needs to be updated.
What happened to Dropbox???
by Dukelolo on 2019/02/22 03:08
While the Mac app still works, the iOS app stopped working for over a month. Deleting and updating the app doesn’t work. The iOS app just can’t open any file. Extremely frustrating!!! Did all the iOS engineers leave the company or what?
Responsive to issues
by lone_tree on 2019/02/21 20:59
They quickly addressed the scan crash bug.
Israel
by noor y y on 2019/02/21 06:29
very very good
Annoyed
by gmroig on 2019/02/19 20:37
So I had signed out of my account for a year or so and today I decided to log in to my account and there is a 2-step verification process I NEVER PUT IN PLACE. Now, the codes are going to an email I have no access to. I tried to follow the disable 2-step process and I can’t finish it from my phone or laptop as it continues to ask for a code. Help!!! Beyond annoyed
A Lifesaver!!
by KLeighH2366711 on 2019/02/18 22:50
I tried for three days to find a reliable and legal way to download music to a video I had to make for a class. Finally I found Dropbox, and it saved my grade—and my life. Thank you so much!!!!
What is going on?
by MasySyma on 2019/02/18 14:24
All of a sudden I cannot upload documents from my iPad. I get a whirling ring of doom despite high speed Internet service. I prefer your services to Google drive, but having to use my laptop to attach all files is a hassle, especially when traveling. Please fix this.
Images don’t load
by pantusco on 2019/02/18 04:39
I updated and now my uploaded images from the web browser don’t load on my app. Boo this app
Cannot upload files to iPhone or iPad
by kavika10 on 2019/02/18 01:17
All my power point presentations are not uploading to either iPhone or iPad. Use to work seamlessly but for some reason, maybe iOS update, it’s not working now
Canceling service
by 1dw2 on 2019/02/16 04:18
Easy to get on but maze to cancel. Want to cancel and don’t know if it happened. That’s why I don’t like these sites with free trial. Misleading. I canceled Dropbox on this. Date don’t know why it was sent to me by a client. I’ll never pay for a service like this. Pure bs.
STOP MAKE NOT WORKING UPDATE
by 3amuncho on 2019/02/15 18:34
When everything is working, do not update!!!
Former fan
by Kwright57 on 2019/02/15 16:54
Agree functionality is poorer now on dropbox personal than before after updates to dropbox and/or ios on ipad pro. Long wait times for attachments to emails. Hangups. Clunks. Have used as my primary storage/synch app for some time. Recent problems are perhaps dropbox tactic to drive upgrades. I may have to switch, as there are certainly other options that I already pay for.
UNSAFE FOR DATA! DEACTIVATED MY PAID ACCOUNT!
by Jtsfcm on 2019/02/14 23:19
I've been a paying Dropbox customer for years and use Dropbox for my personal use and my music business. About 6 months ago a company I was working for sent me an invite to Dropbox to share files and join the team. The company did not like DP's service, so cancelled their business account and along with it - Dropbox locked me out of my personal account. I emailed support asking for them to give back me access to my personal account, which I had been using for many years separately from the business account I had joined. Support informed me they are unable to do so without permission to reactivate account from the business admin of the group I joined. My admin immediately emailed them to approve the reactivation, upon which DP said they can no longer reactivate my personal account due to the fact that the business account was deactivated over 30 days ago. I am completely livid - I have lost thousands of dollars in potential music licensing because my only access to my files were through dropbox. I cannot understand how my personal account, with extremely important files on it, that I've had AND PAID FOR now for many years would get deleted and deactivated just because an outside business group had decided to share files with me. I even paid for a year in advance and am paying for my account to not work!!! Customer service has not been helpful at all and I need a solution ASAP.
Fails to work after latest update
by celticdrummer13 on 2019/02/14 17:59
Worked fine until the update 2 days ago. Now files will not open regardless if they are Excel, Word or PDF. Also doesn’t matter if connected to wi-fi or not. Please fix!
Can no longer open excel files from drop box!!
by Jacnjill342 on 2019/02/14 17:46
Can’t open any of my excel files since the update.
Latest Update Causing Problems
by Saalllly on 2019/02/14 14:25
Dropbox updated the app for IOS (iPhone and iPad) yesterday (2/13/2019) and since then I have been unable to access my files in MS Excel or MS Word. Many other users have had this problem according to the forums. I’ve used Dropbox for several years to all of a sudden lose access... and with no answers from Dropbox.
Excel and Word not compatible with Dropbox
by lisas97216 on 2019/02/14 14:15
I have updated all apps and software as of yesterday, and getting an error message “cannot open file. Office cannot file. It may have been deleted or moved” I’ve lost all ability to use my Dropbox features in Excel and Word.
Bad Plans and Background Upload doesn’t work!
by Emin Emini on 2019/02/14 14:15
I used Dropbox for several years. But time by time I started to be disappointed. Firstly I have to pay 1TB Plan and I’m not using 80% of it. Secondly Background Upload is not working! I have in queue 22,000 photos and more waiting to upload in Dropbox. This happened cause app doesn’t work properly. I tried everything, to reinstall the app, etc., but it doesn’t work. Dropbox, please make at least 3 different Plans, cause I don’t want to pay for something I don’t use. And make sure you fix Background Upload. Many friends of mine left Dropbox cause of this. If you don’t fix it, I’ll have to leave Dropbox too. And If I get comfortable to another platform don’t think that I’ll be back. “If you don’t listen to your customers, someone else will” Thank you.
Can’t open files in excel after update
by Across the shore on 2019/02/14 10:13
Can’t open files in excel after update
Today’s update was not good
by bttex on 2019/02/14 03:25
On my iPad and iPhone I can no longer open excel files stored in Dropbox. Excel still works for work files stored in OneDrive, but not my personal files stored in Dropbox. Other than today I really like Dropbox.
HELP!!! Does not work on my iPad Pro anymore!
by Jenninchev on 2019/02/14 01:32
Every since the system update I cannot access my two Dropbox accounts via Microsoft apps (work and excel). I have cleared the cache, uninstalled and reinstalled Dropbox and made sure I didnt have a passcode on. BUT nothing is working - which makes it useless!! Help - any other ideas on how t fix this (I deinstalled Dropbox from the Microsoft apps and tried to reinstall it but I keep getting a “No network connection Please check your internet connection and network settings and try again” - which is bull because my internet is fine. HELP!
Mediocre
by walshlink on 2019/02/13 01:56
I like Dropbox for its ease of use, but without end-to-end encryption, Dropbox is not a good choice for security-minded individuals.
Audio silence while playing.
by ISO_hungry on 2019/02/12 14:49
Every other day this app bugs and plays my new mixes in silence. It’s so frustrating. Please fix this!!
NOT EXPORTING ANYTHING😫
by Sandygzz11 on 2019/02/11 18:47
i cant believe This app is not working properly please fix!! thanks ALSO IS NOT LETTING ME SAVE FILES FROM LINKS😡😠
Add this please
by ganggang0303 on 2019/02/09 21:54
Can there be something where you can select more than one photo or video and you can save it to your camera roll? It makes no sense how I cant do it at once.
Best cloud storage solution by far
by Mike Swarts on 2019/02/09 16:31
It just works
Trash, dark UI
by Aria1891 on 2019/02/08 20:05
Dear PMs of Dropbox, why does it take me hours to figure out how to get a video on Dropbox onto Instagram?? It’s a dark UI where you make it intentionally hard to use other products and you’re just keeping your content inside the black hole of your app. Make integration with other apps easier!!
Unsaved files are gone
by iMayoosh on 2019/02/07 12:37
I opened a text file and was writing some important stuff, then I opened a PDF file & took me to Dropbox alp, opened the document & my unsaved text file was gone poooph disappeared. Now i have to re write all over. This is outrageous.
Please fix bug
by SpomonieP on 2019/02/07 00:04
I love DropBox, but have been having trouble opening files on my iPhone X. Everything on my end is working, but the app doesn’t let me open files. Fix this and I’ll change my rating to 5*. Thanks!
Currently 100% broken
by RecycledAirplane on 2019/02/06 19:54
Won’t load previews of any photos, and won’t download anything to my iPhone 8
Bugs
by Dj Whizlam on 2019/02/06 16:15
The current version has bugs and keeps shutting down!
UNSAFE FOR DATA! DEACTIVATED MY PAID ACCOUNT!
by Jtsfcm on 2019/02/14 23:19
I've been a paying Dropbox customer for years and use Dropbox for my personal use and my music business. About 6 months ago a company I was working for sent me an invite to Dropbox to share files and join the team. The company did not like DP's service, so cancelled their business account and along with it - Dropbox locked me out of my personal account. I emailed support asking for them to give back me access to my personal account, which I had been using for many years separately from the business account I had joined. Support informed me they are unable to do so without permission to reactivate account from the business admin of the group I joined. My admin immediately emailed them to approve the reactivation, upon which DP said they can no longer reactivate my personal account due to the fact that the business account was deactivated over 30 days ago. I am completely livid - I have lost thousands of dollars in potential music licensing because my only access to my files were through dropbox. I cannot understand how my personal account, with extremely important files on it, that I've had AND PAID FOR now for many years would get deleted and deactivated just because an outside business group had decided to share files with me. I even paid for a year in advance and am paying for my account to not work!!! Customer service has not been helpful at all and I need a solution ASAP.
Too much money for notta lotta “service”
by The Notorious t.i.g on 2018/07/12 00:39
After the recent update, DropBox stopped working properly for camera-roll upload on my iPad. Their solution? Remove the app, forget the network, fully restart the iPad, re-connect to the network, and re-install the app. Seriously? Good thing I have nothing else to do ... oh, wait. Basement flooded. So yeah, I have something else to do that's rather urgent. Good news is that yes, this did in fact resolve the issue, but really, I have other things to do in my life than reset apps with updates that fail. Especially when paying $75/month for the business version. For $75 a month I expect a MUCH better UI, amazing support, in-file search (not just the file titles), and so much more. Instead, we get the un/re-install merry-go-round, an ok UI, low-availability support (US normal business hours only), and an amazingly klugey sync setup. Heaven help you if your Mac has an external drive. What happens when you get a new Mac? It downloads everything from Dropbox again, even though all I did was remove the USB plug from the old machine to the new. Good job, Dropbox. Well done. Now I gotta wait for 4T of data to re-synch. Their super awesome support response? Well, we told you external drives might not work as expected. I’m totally looking for another service. Seriously, $900 a year for this? I feel like an idiot for locking myself into this “service”.
Never liked Dropbox and still don’t
by Conan the Reviewer on 2019/03/14 04:17
This app is confusing and hard to use. A friend sent me a Dropbox link of a song file, and when I clicked on it I got the option to either get the song in the browser or “download the app,” which I had already done. I clocked the latter option, and it just brought me to the App Store. When I clicked open no notice appeared about the download; it just took me to the app. As far as I can tell there’s no way to search through emails or Facebook messenger from the Dropbox app to download the link. I then went back to the link and clicked the other option, “open in browser,” which took me to a playable file but again gave me no options to download the file. I’ve always had problems with Dropbox, and the only time I use it is when someone shares something with me on it. This was one of those times, and though this was my first time using the iPhone app, I came away from it disappointed as usual.
Great except keeps losing recent files
by Paul, just Paul ... on 2018/10/26 00:27
99% of the time when I used this app, it is to do something with one of the three or four files I have most recently edited. For some reason this app keeps losing track of those, which makes it take much longer to use. Last time it was because they forced dropbox paper towns artificially find a recent list, this time the paper staff is back again and all my recent files have disappeared. There is no option to remove the paper spam from the recent list. For bonus points they say it’s easy to contact them if you have problems about the app. It isn’t. When I finally found a way, their support page doesn’t work; it won’t let me choose a device and therefore won’t let submit a ticket. This is of course on my iPhone, the same device the app is running on, using safari, the default and dominant browser. Ridiculous.
Okay...
by SwordInTheLight on 2018/06/05 19:39
Hello, I just wanted to say that Dropbox is actually a really great place to store Office files, sorry if I was harsh earlier. I wouldn’t trust it with all of your files, because I’ve had a lot of issues with the iWork things and all that. The app itself works fine this way. Just wanted to say that. Suggestions: -Maybe we can do a one-time payment for a little extra storage? Like pay $1 for 2 extra gigs. I would definitely pay a few dollars for that. -Support for Apple files. As I’m writing this, there’s no way to edit Pages/Numbers/Keynote files from Dropbox. I use Pages a lot and so do a lot of other people, so you need to add support for those. -Once, I opened the Dropbox app and found that it wouldn’t let me create any Office files. (Like when I clicked “new file,” the option for creating Office files wasn’t there.) I signed out of Dropbox and tried to sign back in, but it said “there was an error” when I tried to sign in even though I got the sign-in info correct! This wasn’t a huge deal since I was able to log back in a half hour later with the create files feature back, but you might want to make sure it doesn’t happen again. -PowerPoint files take FOREVER to load up! (At least for me they do.) Please make it quicker. Thank you for reading!!!
Stop changing stuff!
by Dudebraj9000 on 2018/09/18 09:03
Why do you guys constantly insist on changing the whole interface of the app? Seriously. Every update things are different, and not in a good way. Also, I can’t scroll down on my synced folders anymore. It makes my files disappear when I try. This started after the recent update. I’m not one of those “let me speak to your manager” kind of people but I just had to let you know how bad my experience has been so far. Please fix it, and leave it that way unless there’s a really important bug to fix. Also gave you 5 stars because I know you’re hard working people over there and I pay for pro. Don’t hate the app, just hate the constant changes to the overall look of the app that honestly seem more like a step backward than forward.
Five stars for completely disappointing me!!
by keilaa.17 on 2018/07/24 10:01
I’ve had this app for a while now. They promise to keep all your pictures safe “NO MATTER WHAT” which is all a lie! Let’s say u lose access to the account for a bit so you are inactive with it. Well without them even asking for your permission, they decide to erase your account and all the pictures you saved with it!! I completely believed them like an idiot and deleted my pictures and gave it to them so they can “KEEP IT SAFE” and without even consulting me or thinking about the fact that I have important pictures and things I actually wanted them to keep safe, they just erase and pretend like nothing ever happened. I completely do not recommend this app!! PLEASE DO NOT DOWNLOAD IT!!! GET EVERALBUM OR EVEN GOOGLE PICTURES BUT DO NOT USE THIS!!!
🚫 Not upgrading
by The Blonde Cookie on 2018/10/30 02:50
After looking down the long list of seriously bad recent reviews, I’m NOT doing the latest upgrade (operating under the theory “if it ain’t broke, don’t fix it”). What I’m using now, while far from perfect, is adequate; I don’t have to wrestle constantly with the software, and I know what workarounds I need to employ to get ‘er done, so…its not a perfect world, but no new surprises. I already knew their customer support was nonexistent; I have a “story” of my own. I hope someone sues them for false advertising (for claiming they have customer support). I’d say it’s possible to win that in a court of law: if someone pays for a product and substantially relies on the written description of something (“we have customer service available to serve you,” or whatever is written), there’s a case to be made if the person or business incurred a provable loss due to that reliance. Hmmm… 🤔 Dropbox appears to have gone the way of so many apps - it’s all about the Benjamin’s (as opposed to quality, reliable customer support). But, of course, the less peeps employed, the better the bottom line looks. I noticed, however, that their marketing department must be working overtime. How a 4.7 star rating is possible with as many really bad (recent) reviews is absolutely beyond me. Of course, no one would ever skew the review numbers to make an app look more attractive, would they? 🙄
Picture & Video upload is broken
by Ktobs on 2018/10/27 16:12
Picture & video upload now constantly crashes. Very slow upload when it does work. Refuses to upload when the battery is low (even if its plugged in and currently charging!) If I have low battery don't you think it would be IMPORTANT to be able to upload/backup what I can before it dies?!? At the very least they should be an option that says 'continue anyway'. And if the phone is already charging I don't see why that matters? I can't upload a SINGLE picture? Really? Why does dropbox decide when I can or can't upload pics? This used to be a great app but recently it's falling apart. The media player is missing many desired features like fast forward/rewind 15 seconds, etc. Please fix the app! I've been a long time customer but I'm finding more frustrations than conveniences. Please fix the pic and video upload! App constantly locks up and crashes.
Horrible
by donna381 on 2019/01/06 18:09
Useless app. Not user friendly. I spent an hour just trying to figure out how to open a file, seriously an hour, and could not get past “download Dropbox paper”. Never succeeded in opening one file, much less sharing files between devices. Googled help for this app and was told to click buttons that did not exist (but clearly should exist!). You would think an app that is supposed to help you manage documents would at least have a straightforward way to open a file. That’s the most basic thing most users would want to do and after one hour a person of at least average intelligence can’t do it. I typed the name of my document in the search bar and it told me it wasn’t found. Double checked for typos, again it wasn’t found. Tried with just one word which I knew to be contained in many of my document files... still “not found”. Ridiculous and frustrating.
Connect A computer
by Hotshtuf on 2018/08/06 20:35
Oh my gosh! I was having a difficult time logging in on my desktop - trying to remember my password and it wouldn’t let me in. I figured I’ll just continue to use the app on my phone, until I saw the “Connect A Computer” button. I pressed it and in a matter of seconds (I’d say less than 45secs) I was able to get into my account on my desktop computer. It was just three easy steps! I’ve been using Dropbox for almost 8 years and thought it was good but nothing outstanding enough to write a review until now. I just hate the little badge icon that appears on a document when saved in Dropbox. I hide it but it comes back... All good tho!
Worst service ever!!!!!
by vedeta h on 2019/01/05 14:43
I have been a Custumer for over 10 years no problem. I have a yearly contract with them. This year they took the money out of my account. In June 2018 and turned off my service in July 2019. I have been fighting with them for months I gave them the receipt from my account and the Apple store. The app say active until June 2019 but when I go the the app it say full must pay money. They said they didn’t get a payment so I need to pay again. I have tried to contact them. You can only talk to them though email or twitter they will not call you. They don’t respond or slow to respond. After months of trying to get in touch with them and proving I paid. They still did not turn on my service. I called the BBB on them and they never responded. Something so simple to solve has turn me off from this product and has made me find other services better than this.
The one app I can’t live without
by Kaiaim on 2018/07/14 20:29
What can I say about an app that gives me access to everything I have from my cell phone- simple intuitive fail-free. The biggest tech mistake of my life was switching briefly to another service which lost my data and treated my like dirt when I asked for help. There are few things I’d like Dropbox to change but they aren’t specific to the app. The only app bug I’d like to see changed is the folder size limit which does not apply to desktop versions. it has been an inconvenience to break up one of my large folders, but still worth it to have my whole life with me anytime anywhere.
Almost really good
by mgar5544 on 2018/12/06 15:25
The scan feature has been really nice but one thing has driven me crazy. Using a phone, how hard is it to zoom into the document or receipt you are trying to capture? Not really that hard!! I personally don’t mind if i have a piece of the surface the doc is sitting on captured with the image. What drives me crazy, however, is ALWAYS having to adjust the image to actually capture what i intended to. The success of the auto detect feature is less than 50% for me and that’s only because I’ve gotten better at tricking it. Long story short, please Dropbox, at least have an option to disable the auto detect feature. I keep thinking this is going to fixed with updates but it hasn’t.
Saving Offline
by Byhiu on 2018/10/17 20:34
I’m wanting to make a certain folder in my Dropbox available offline. But I need to make sure before I do so. That the contents of this folder that I’m wanting to make offline to view whenever with data or not.. that it won’t be automatically updated into my iPhone camera roll. Or put into a folder in my iOS camera roll. That would be BAD... very very BAD. so that’s my concern. I need to make sure that these sensitive confidential files won’t be seen ANYWHERE else except offline in the Dropbox app. And not in my personal camera roll. Please advise. Respectfully, Dropbox 1TB user. :)
“Camera Roll” is not the same as iOS’s Camera Roll
by SeriouslyDave on 2018/08/31 07:31
Reply to the Developer Response: The Developer’s reply discussed automatic photo upload. However, I was not talking about automatic upload and did not use the term. I have modified my review to clarify. —- Review —- When manually selecting photos for upload from an iOS device, Dropbox is shows an iOS Moments view of iOS photos. Dropbox calls this “Camera Roll” even though it does not match the iOS Camera Roll. Worse, Dropbox does not offer a way to select photos for upload using a view that’s in iOS Camera Roll order. You have to remember the date you took a photo or do a whole lot of scrolling if you have more than just a handful of photos (scrolling because of the screen space wasted by an iOS Moments view). This is a not user-friendly approach. This is not the only usability issue I have with Dropbox and I use Dropbox less than I would like because of these. However, it still remains somewhat useful to me so I gave it three stars for the somewhat usefulness.
Scam!
by Kitty Envy on 2019/03/08 00:01
I feel like this is a scam! I had someone send me a doc to look at and it was from this app. So I had to create an account to see it. Then all these options to pay and have no use for app but when I created thinking I could see doc and delete app, it’s not even pulling up doc. I ask friend to send in a regular email. I go to the option to contact support and I can type in the issue of asking to get rid of account (literally minutes after setting up) but drop down box to choose device doesn’t work so no way to get this company’s attention to not be charged or have this account at all. Would not recommend and hope someone from this company sees this because I’m at a loss and truly upset that I might be charged for something I have no use for.
Great way to access cloud files
by Jedidude on 2018/08/07 02:07
Having this Dropbox App is a great way to have accessto your (Dropbox) cloud documents; specially since it integrates with the built in Files app. It's also a great way to upload things to your Dropbox account. Starting out with 2GB of free data is pretty silly in this day and age, but that describes the service, not the app. What I do find ridiculous about the app is that a simple feature like "Make available offline" is hidden behind a paywall. Really? I need to pay to maintain files on my device so I don't have to constantly use up your service's bandwidth whenever trying to open such files? Just ridiculous..
Sort files by creation date
by Trololololol222 on 2018/10/24 13:53
Hi, I have had an amazing experience with the app for iPad. I use Dropbox to save my photos and videos, my memories. Camera load is very useful. I have one suggestion: the option to sort files by creation time is not available. It is possible to sort them by modification time, but is not the same. It would be awesome to have that option available, because I will be able to see my photos and videos in a chronological order. Me and my family will be very happy if this option comes true. Greeting an keep up with the good work.
It's sooo slooooow...
by thebasher on 2018/09/14 01:05
About a year ago I tried to use Dropbox for photo and video backup from my iPhone so I could clear up some space....It was so slow it was useless. I literally had to upload 1 file at a time or it flat out would not work. Fast forward to today. It's the exact same thing. I've been trying to backup 64 files (videos less than 60 seconds long shot on my iPhone 5) and it's exactly the same thing. To make sure it wasn't my connection I sent a 1.5 gig file to a client via WeTranfer to test and it only took about 20 minutes. On the laptop I have no problems but the iPhone app just doesn't cut it.
LOVE our business plan! Please fix one problem!
by JohnPoltrock on 2019/02/05 02:56
I love this app. Totally revolutionized our business. I REALLY NEED on app an undo button. The ability to drag and drop files is nice but it’s TOO easy. Just scrolling through files, you grab one and move it to another file and have NO idea what happened, no way to track it, and no undo. Please fix! Also maybe make it so have to hard press and wait for it to jiggle to move like in iOS. Also be nice to add a blank “sheet of paper” to a file that you can jot notes on and save like a pdf right from the app. This would be SUPER.
No support/Tried to charge for a cancelled subscription
by Xvd68 on 2018/09/22 16:47
BEWARE! I cancelled my trial, the App Store tried to charge me a week before trial was up, then continued trying to charge me,fortunately I had removed my credit card before that because App Store said my valid card wasn’t valid, obvious App Store problem. Way to go Apple! Dropbox sends emails you can’t reply to, and there is no way to contact them thru app or website, I’d rate ZERO stars if I could, how are users supposed to get support? Reading other reviews, apparently there is none, that’s a major FAIL!!! I suppose the app works ok if you have access to high speed internet or work with tiny files, but if you don’t or are limited to a cell connection it’s pointless if working with large video files.
Good backup, but
by BAR112 on 2019/01/09 03:31
2019 Update: STOP harassing me to upgrade—apparently $99 per year isn’t enough for you greedy developers! Getting sick and tired of being constantly pestered to upgrade to a business account on the app, on the web, and on my MacBook (“save 20 GB space...”). Pandora did that and they lost my business. Stop it! Previous Review: Have been a premium Dropbox customer for many years; and overall relatively pleased. However, I don’t entirely trust it with my precious photos taken over the years. Also, please provide support for Live Photos, save my EDITED photo (not original) or both; and lastly, allow us to view smooth videos. These implements will bring my rating back up to a 5.
Please fix the problem
by D.James.E on 2018/06/04 01:09
I use Dropbox for numerous things online, both business related and personal. In all circumstances I need to be able to interact with people on shared documents and the most recent update has made that impossible for some reason on my iPad. I’m sure I’m not the only one with this problem so it should probably be fixed right away. If not people like me will have to find other programs to use. That aside, before the problem occurred Dropbox was my go to on all of my devices. I sincerely hope this problem gets fixed.
Documents On The Go
by Fan L33 on 2018/05/27 02:07
Always there, online, offline, moving documents from one platform to another, Dropbox is your quick, easy, no fuss solution. It’s one of the cleanest layouts ever created (in my opinion). I would defiantly suggest giving Dropbox a try for anyone going to school or working in business. Other platforms exist such as google docs, or Microsoft office, which I also use, but Dropbox has them beat in speed of upload and download, and loading of page, AND ease of navigation.
Cancelled due to lack of customer service
by jessica r_ on 2019/03/14 04:26
I’ve been a loyal paying customer of Dropbox since 2011. I’ve stuck with it despite all the bugs and glitches along the way. A few months ago I made the mistake of signing up for a trial to a higher business tier. After opting out of the trial, my account no longer functioned properly. I am now dozens of customer service outreaches in and have yet to find someone who will directly address the problem. Instead, they outright ignore it and tell me the only fix is to upgrade to the higher tier plan. All I’ve asked for is my account’s functionality to be reinstated to its post annual payment / pre-“free trial” status. I’d rather take my business elsewhere than be hustled by “customer service.”
Poor support
by Rodger584 on 2018/11/23 21:39
I have been using Dropbox as a tool to exchange files between my iPhone, 2 ipads, and several windows PCs. When I encounter errors, the messages are very ambiguous. Often the message is followed by a “try again” phrase. Trying again has never worked without doing additional research and changing the operation. Often the change involves using an alternate ‘cloud’ and it’s tools. The only support tool that seems to work is the the ‘community’, but this is normally very high level and cluttered with noise. It requires a lot of time in searching and reading that rarely returns a helpful answer.
Basic functionality with SERIOUS privacy flaws
by willnotburn on 2019/03/01 23:36
1. Get FaceID or TouchID or password requirement by default when the app is launched. Data entry n my Dropbox is just as sensitive as my bank Goldman information. Then why does my banking app require *some* sort of verification (FaceID) upon launch, but Dropbox seems oblivious to this issue. Isn’t the need for this obvious? 2. STOP DISPLAYING MY MOST RECENTLY USED FILES ON THE HOME SCREN OF THE APP!! I use the app all the time to pull up a figure or article to show to professional colleagues at work. Imagine, we’re in the middle of a discussion, I pull up an app to show something, and with them looking over my shoulder my personal files come up on the home page. Unacceptable!
Please update with basic playback tools like
by RnbLover! on 2019/03/12 12:40
1. bigger play, stop, pause in audio playback 2. loop function This is particularly important as we use the app a lot to listen back to mp3s in development, however it is a huge safety issue to locate the tiny little play button every time to restart playback when driving for example. 3. Can you make it possible to please choose weather we want the audio to remember where left off or not. In meetings this is particularly annoying when it starts somewhere else than the beginning. I have sent messages about this before and years ago without any updates and am now adding a review about this for the first time in hope that you take it more seriously. Please fix these basic things so us professionals that rely on your app quite a bit can have a more seamless and safe experience. Thanks again for listening..(i think)
Just signed me up for a subscription
by caylaatx on 2018/09/05 14:02
I downloaded drop box on an old phone almost 2 years ago(when it was free), got a file sent to me, never used it again, got a whole new phone and forgot about it, I just noticed on my credit card bill about 5 months ago I got upgraded without my knowledge and have been paying 10 dollars a month and now Dropbox is like “oh I’m sorry We have nothing to do with that it’s the Apple store” and I’ve been trying to get my money back for a month and there is no way to get a hold of anyone because it’s such a big company they can just take your money and you’re forced to deal with it. Not cool at all. I even cancelled and it still took my money this month, AGAIN.
Love dropbox but app has issues
by Bealullabyz on 2019/02/24 18:40
I love Dropbox and have been using it for years, but the app has issues. It's annoying that when I'm in a folder that has over 3000 photos and i'm browsing one by one to delete, the folder refreshes and shows an empty folder. Then i have to go back to the parent folder, enter the photo folder and go back to where i was. It refreshes every couple of minutes and shows an empty folder. The iPhone also does this. Sometimes, the folder disappears and i have a minor freak out thinking it got deleted so i have to log out then log back in again.
Frustrated with the most recent update
by DanieF1020 on 2018/08/24 04:56
I’ve really enjoyed Dropbox. It makes accessing my files across multiple devices so easy. After the most recent update I’m no longer able to attach files to emails through the “attachment” option in the mail app on my phone. Not everyone has a Dropbox account and I hate sending links to the files as it seems unprofessional to me. I’ve looked into it and it seems many people have experienced this issue. I hope it is resolved soon.
Best file sharing service
by BoredMeteor on 2019/03/14 23:19
One of my favorite things is how it does not duplicate temporary Microsoft Office files like other file sharing services. When you open an Office file, the program create a temporary file which is then sent across your dropbox folders. When you close the Office app, this temporary file is deleted and, it’ll disappear from your Dropbox account - as it should! On other services, you’ll end up collecting temp files forever.
Buggy - cannot access any file from App
by Neotk9711 on 2018/11/27 14:37
I am a Dropbox professional subscriber for past several years but now will be moving to google drive and cancelling my subscription. The App has a major bug since iOS 12 - I cannot access any file from the App but I can access same file using mobile safari. I have been emailing customer support for past 2 months and keep getting canned and useless responses. I also tried to escalate to Drew Houston, CEO of Dropbox but I don’t think he cares. I will be writing about this bad experience on other social platforms as well. I have been a shareholder as well but given how bad their general approach towards customers is, I will be selling my shares as well.
What is the point if you cannot download the files? Updated
by user 272475728 on 2018/09/05 19:08
I have been trying to download a file from a paid account to my unpaid account. I am unable to download any files from my Dropbox account to the local storage on my device. This gets one star until Dropbox realizes its existential purpose if transferring files from one computer to another computer and not one account to another account. Review of paid trial version. Now I am not able to select more then one file. I have the option of downloading a file but that’s not that helpful to me if I need to download gigs of content for work. Additionally it limits the file size you are able to download to something between 50 and 100 megabytes. That what.. a minute of 1080 video? Why do I not have the option of downloading an entire folder of content. I am willing to pay for the Dropbox experience I had in 2012. I am frustrated when the basic law of modern economics that things get better and cheaper over time is rolled backwards by greedy present hedonistic executives.
Could be better
by Marley-blu on 2018/08/26 13:45
Of the few paid cloud services that I suscribe to, Dropbox would be the first one that I would close. Fewer returns for the buck. The cloud service is clunky and counterintuitive, inc. it’s search engine. Uploading and managing files, as compared to other services is a chore. They haven’t upgraded the available storage space in years (1 Tb). It continues to be great, for what most of us signed-up for, to begin with— sharing docs with others, and for syncing frequently used files/folders in our hard-drives. But this is now also possible w other cloud providers.
Great app, just wish for more
by Frugal twins on 2019/03/05 16:49
I've used Dropbox for quite awhile. My one complaint is that I wish there was an easy way to switch between different accounts. I have a personal account as well as one I use for accessing files while teaching. I don't really want to merge the two into one account, but I can't figure out how to quickly and easily gain access to both without opening one in a browser while using the app with the other. Otherwise, I will continue to use and love Dropbox!
good
by 🍥Cream🍥Pop🍿 on 2018/12/10 23:38
it’s a good app, it’s very useful when i broke my screen and needed to upload about 3000 photos off my phone but a huge issue is that when i need to download them all BACK on my phone, i have to go and redownload EVERY individual photo. i don’t have time for that !! they need to add a feature where you can select multiple and export them to camera roll all at once and/or select a folder(s) that you can download to camera roll bc it’s so annoying to redownload every picture/video individually. PLEASE FIX THIS
Dropbox is just awesome!
by mayerou on 2018/05/27 19:29
Dropbox keeps me well organized with all types of data by allowing me to sort them out into files & folders. It also allows me to share with others selected data, files, folders or all of it and even to allow others to make changes to selected or all data. Furthermore it allows one to share large files & folders. Dropbox is just AWESOME! I can’t wait for the next improvements to come by!
Multiple file exports possible?
by Aaron1989 on 2018/07/15 14:59
I have been using Dropbox for years and love that it is accessible through an app for IOS. I am having a major problem, however, which may be a deal breaker. I am unable to find a way to export multiple files to a device at once. Currently, I have to save each file separately, and when dealing with hundreds, or thousands of files, this is just not practical by any means. I will gladly change my review if this fault is truly user error, but I have found many others with the same complaint.
Great app. Needs to keep pushing to push the bounds
by ProfChris32 on 2018/11/20 12:50
Amazing app that does a very nice job and helps with workflow tremendously. I wish it had two features: 1) the ability to choose which app to open files in directly from Dropbox (like pdf expert instead of just adobe) 2) syncing / comparability with Microsoft word so that when you make a file available offline in Dropbox you can open it from Dropbox in Word without internet.
Very disappointed that I would have to pay to have files saved locally
by JimRaleigh on 2019/03/23 01:59
I’m a long time user of DropBox, and have always been very pleased with it, however, I recently tried to save a file locally on my iPad for use when I was away from WiFi and discovered that that feature has now been removed from the standard Dropbox account. I’ll be moving all my files off Dropbox to OneDrive - I get 1 TB of storage there plus Office for my laptop and devices for less than I’d have to pay for just 1 TB on Dropbox - doesn’t make sense. Dropbox responded to this without acknowledging that they did away with the Offline feature in the free Dropbox basic. Bad move, Dropbox.
Continuously Crashing - Dropbox Fix This!
by Wine Birdie on 2019/01/23 21:52
I’m a long term user of Dropbox, primarily online & desktop. I’ve used the app for some years now, but recently the app has been bugging out more and more. It’s so frustrating & ends up taking 10X the amount of time it typically would with a working app. Dropbox App used to be my go to, I especially loved the scan feature. So useful- all in one. Now if I’m trying to scan documents/receipts, I need to plan on the app getting stuck in a forever “pinwheel” stage or crashing. Sometimes when I’m just near the end of my last item to process - BOOM. Back at square one. Please fix this!
Helps Maintain an Organized Life with Safe Reliability
by C.O.G. Forever on 2018/09/15 06:38
Using Dropbox has helped me in keeping everything in a safe and easy to use platform space. My favorite feature is the ability to scan an upload documents just by taking a picture of it. So far, so good! I would recommend others to give it a try so they can appreciate the advanced technological features and a stress free tool that’s easy to learn how to use.
File disappearing
by Breeoxd on 2019/03/09 02:50
Mostly love the app but lately it’s become unusable. When I upload photos manually to a Dropbox folder, it will only upload about 30 pictures before saying it can’t be reached. I’m fine with doing small batches but every time I send a batch through iPhone files extension, I have to rename the file to get the files extension to recognize it. So if I’m uploading to file named 7 I go to do the second batch and 1-6 is there and 8 but no 7 so I have to keep renaming between 7 and 7a everytime I upload. It’s ridiculous.
Basic function failure - can’t create account
by Whitephosphorous on 2019/03/01 19:46
Since I’m unable to even create an account - “Unable to connect to Dropbox - there may be a problem with your iPhone’s internet connection.” I’ll have to give this a 1/5 stars, which is high for what it is. Yes, I’ve tried all the things you’re thinking. No, it’s not my connection. No, it’s not an excessively complex password. No, I’m not using funky ASCII characters. Yes, I’ve tried uninstalling and reinstalling. Yes, I’ve restarted my phone. Yes, my OS is up to date. No, my account doesn’t already exist. Yes I’ve tried WiFi and network - isolating each. Yes, all my other apps are able to connect. It’s simple - the app doesn’t work. 0/5 stars.
Big problem with sharing files
by Farahzadi on 2018/08/18 23:55
Everything with Dropbox is cool but whenever I want to share a photo from gallery or a pdf there’s a big problem that I can’t just use “share via” cuz when I select Dropbox I have to assign an email address to share the link with. It can’t just upload something directly to Dropbox without sharing. And another problem is that I can’t share a file directly from Dropbox; I just have to send the link
Convenient but Corrupt Files
by RainnFox on 2019/03/06 15:12
While DropBox is extremely user friendly and easily available via multiple devices to share files. It’s super annoying that the files are getting corrupted or messed up. Certain files glitch up a lot of the time. Sometimes the files are ok and other times, they glitch up or crash. It’s extremely annoying. If I’m paying for a subscription, my files shouldn’t randomly glitch up. DropBox.... please fix this. Stop the app from glitching/corrupting files.
Fixed ..
by ScheinerLaw on 2018/11/13 03:11
Our office has a business account w/ 5TB storage. Dropbox app on my Iphone X (w/iOS 12.1) was virtually useless for about a month. It continually froze & crashed. The latest update seems to have fixed the problem. My hope is the developers will do a better job of vetting & testing their updates, before releasing them to the public. If that means releasing fewer or less-frequent updates, so be it. What good is constant tweaking if you jeopardize the reliability of your product?
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