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Dropbox - Backup, Sync, Share
Description
Dropbox lets you back up photos and videos, and access files stored on any of your computers or mobile devices—from anywhere. And with advanced sharing features, it’s easy to send any file, large or small, to anyone. Features: • Automatically back up the photos and videos in your camera roll—all in the background. • Access any file in your account—even offline—and preview over 175 file types, no special software required. • Easily share large files by copying and pasting a link you can send to anyone, even if they don’t have a Dropbox account. • Scan documents using your camera, and turn receipts, documents, whiteboards, and notes into PDFs. Sign up now for your free Dropbox Plus trial. You'll have room for all your files, and space to spare, with 2,000 GB of storage. Our latest sync technology can automatically move stale items off your computer and to the cloud. And Dropbox Rewind lets you roll back any file, folder, or your entire account, up to 30 days. Or, existing Plus customers can upgrade to Dropbox Professional. With 3 TB (3,000 GB), you can store all your stuff—from work projects to personal photos—and have space to spare. You and your clients can comment on most file types without leaving Dropbox. And you can protect your work with a watermark, add shared link controls, or rewind your account up to 180 days. Before starting a trial or completing payment, you’ll see the plan price. This amount will be charged to your iTunes account at confirmation of purchase and on renewal and will vary by plan and country. Dropbox subscriptions renew monthly or yearly, depending on your plan. Your account will charged for renewal 24 hours before the end of your current billing period. To avoid auto-renewal, turn it off in at least 24 hours before your subscription renews. You can turn off auto-renewal anytime time from your iTunes account settings. You can manage and cancel your subscriptions by going to your account settings on the App Store after purchase. We’d love to hear from you! Join the Dropbox community: https://www.dropboxforum.com Terms of Service: https://www.dropbox.com/terms Privacy Policy: https://www.dropbox.com/privacy
Awesome software
by Wx1dx on 2020/02/27 01:07
I’v been a professional user and a causal user of the app and service for 6 years. I’v used in in court, in professional collaboration projects, for making albums of my kids and life in general. I love it!!
AMAZING APP
by BrenstenL on 2020/02/26 23:13
I LOVE DropBox, I’m able to store SO much content and files here and not worry about taking up spaces in my camera roll. It’s also hella easy to share with anyone you need to share it with! 5 Stars fasho!
Bad Limiting Free Version to Three Devices
by Abner055 on 2020/02/26 20:17
I have recommended many to DropBox and have the maximum size you can get for free. And even after that I still recommended it to friends. Make a reasonably priced subscription and I’m sure you would have a ton of more paying customers! I now use Google Drive and Apple for my cloud needs. Only use Dropbox since a few friends still use it. And only on two devices since those greedy company decided to only allow a max of three devices I can assure you that they will be out of business in a few years!
Why Can’t I Insert : OR “ Within Title Of The Short Film?
by AoiArekuShiro on 2020/02/26 20:11
Short Film: “Saya And The Feather”.
Need more free storage
by 24jllewis on 2020/02/26 18:38
Dropbox seems to work pretty well but there isn’t a point to use it. I can use iCloudDrive to sync all my devices for $1 a month. Dropbox just can’t compete with that.
Crashes
by Unhappygamer89 on 2020/02/26 17:33
App constantly freezes then crashes after 10 min use and only fix is to delete and reinstall to get another 10.
Useless
by rios_al on 2020/02/26 10:14
App will not open on my iPhone
Like it, BUT....
by Litekid79 on 2020/02/26 02:41
02/25/20: Just saw a response from Dropbox Support, telling someone with “uploading” pic issues to..... “Turn on ‘Background Uploading’ to allow the App to Access ‘Location Data’......so app can work while not open”. Did I read that correct or what. Location Data needs “on” for background uploads for the App to be quick, responsive, & allow files/pics to be uploaded quickly etc.... 😱. Location Data DOES NOT need to be enabled, or it shouldn’t, for this or ANY APP TO FUNCTION/WORK properly. If it does, DELETE it, imo 🤦🏼‍♂️ I remember when bought my galaxy S3, wow...in doing so; received 100GB of free Dropbox space for 2 yrs. Was some kind of promotion for buying a Samsung Galaxy phone. Than I referred like 5 ppl, so received like an extra few GB. In all, I had around 105GB of space(or there abouts). Was awesome, had 5 devices connected & uploading all camera rolls/vids to a backup folder. Super handy, & used my Dropbox ALL the time. Then I get an email 1-2 mos before “honeymoon” was over saying my Dropbox storage is over the 15GB of space allotted to me. Than I find out that instead if 15GB of free space, they changed it to 5GB of free space, unless wanted to buy additional storage (& a tiered subscription every mo/yr). Kinda sucked having to copy 80GB of storage to external drive & took forever. I’m okay with Dropbox now & storage, as I have things managed & under control. Can only connect 2 devices now....kinda crappy, but dem da rules, w/ the continued 5GB of free space. Don’t mind all this, truly...I’m living w/ it. WHAT I HATE, is the UPDATES! Why? Thanks for asking. Here’s why(take good note Dropbox & other Devs/ppl): IT’S B/C YOU DONT LIST EXACTLY WHAT YOU’RE UPDATING OR DOING WITH THE APP, INFO, DATA, ETC... INSTEAD, YOU GIVE A CUTESY STATEMENT LIKE NETFLIX ET AL...OF TAKING OUT TRASH, KOW8NG THE LAWN, TWEAKING THIS/THAT....IMPROVING THINGS FOR US, & REGULARLY RELEASING NEW UPDATES WEEKLY TO JUST “TWEAK” AGAIN THE PREVIOUS WEEKS UPDATES! IF YOU & OTHERS WOULD TELL US WHAT YOUR DOING, IT WOULD SOLVE SO MANY ISSUES. IT WOULD ALLOW PPL A CHOICE WEATHER TO UPDATE OR NOT, MAYBE UPDATING WILL PREVENT APP FROM WORKING ON THEIR VERSION OF PHONE/OS(WHICH HAS HAPPENED MORE TIMES THAN CAN COUNT FOR ME/FAM/FRIENDS OF OTHER APPS ETC....), OR THEY DONT HAVE STORAGE SPACE & “CANT” UPDATE” BUT ARE WORRIED OF SECURITY PATCHES(& IF NO SEC PATCHES INCLUDED IN THIS PARTICULAR VERSION UPDATE, THEY DONT NEED TO WORRY...OR WORSE, DELETE APP CUZ DONT WANNA LOSE, COSTING YOU A CUSTOMER), THAT MIGHT NOT BE NEEDED IF NO PATCH INCLUDED ETC.... So please, real the mold....be bold, brave, & tell us what your changing/updating in the new versions of every update. Transparency goes a long way ya know, especially when we are trusting you with our data......just sayin’ ya know. Most Apps do list what’s new in the updates, heck....Apple does it, on their OS updates! Think about those apples...... Besides this, I like Dropbox & use it daily, but not “knowing” what I’m updating or allowing...is uncool & why a rarely update my App. The only reason I do update it, I MUST so it will continue working on my devices, otherwise, I don’t update any app that doesn’t list the new changes etc....ANY APP! Strange thing is, thought Apple required Devs to divulge to ppl what was being updated & why in the descriptions of every update &/or new install of an app/product; so then, why isn’t COs’ doing this then....Hmm... My score 3/5 b/c of lack of transparency in updates etc...FIX that & I’ll redo rating. Cheers y’all
What a waste
by Flyby777 on 2020/02/23 23:49
Dropbox is very proud of their less than mediocre cloud storage app. It’s 2020, not 2011! I’m very organized so I keep documents in organized files on my computer. I depend on apps to store documents and photos in albums on my mobile devices. I take pictures at horse shows and they need to be organized in named albums on my mobile devices! Dropbox was an absolute nightmare!! I’ll pay for Apple’s cloud storage as it continues to evolve. I like the ability to organize my documents, letters and photos in specific apps rather than wasting time trying to find things with the mess I had with Dropbox. Once Dropbox got rid of the carousel app, it became pretty useless to me. I was told I "Hey! This is what's great! You can create albums on your computer!" Great! I'll just plan on schlepping my laptop everywhere I go. If someone wants to see the album of photos I’ve taken, I’ll just try to shove my laptop in my pocket or a small bag. That's insane. There’s just no good way to really organize documents and photos on mobile devices with Dropbox. I’ve no idea why people still have Dropbox when they could get so much more from other apps than what they’re paying for a 2010 cloud storage service. I’ve talked friends and co-workers into dumping Dropbox and taking advantage of better cloud based storage, geared towards organization on mobile devices and they only wish they’d kicked Dropbox to the curb long ago. As cloud services become more competitive we’ll be using tablets more than we use laptops, that’s when Dropbox will find itself obsolete and out of business. I’ve transferred all my documents and photos to different apps and have a perfect system for a fraction of what people are paying for the Dropbox name. A business must evolve and with an increase in use of mobile devices, their app is severely lacking. Customer service loves to hear what Dropbox is doing right but when countless emails went unanswered, I ended up dropping their service and I’m so happy I did!
Crashes
by Roniniku on 2020/02/23 16:29
I love Dropbox but the iPad app simply doesn’t work anymore. Crashes have not be resolved in months.
Like everything but
by Great low prices! on 2020/02/22 02:57
I have the app for Dropbox and everything is fine except that it doesn’t load the pictures as fast as I would like them too. And I do pay a monthly subscription, I would expect it to work optimally but it doesn’t. This is my only complaint on the app version of Dropbox.
Crashing
by Sflarider on 2020/02/21 17:14
Current version crashing on iPadOS please help. Update 2/21/2020 @12:13pm. Had to delete and reinstall. Working again! Life without Dropbox is very difficult, thank you for everything you do!
Horrible, do not use
by asdl;fkaeasf on 2020/02/20 13:55
Terrible editing in offline mode. All my edits and comments were deleted when I connected to Internet. DO NOT USE UNDER ANY CIRCUMSTANCES.
I want this to replace OneNote
by iTossico on 2020/02/18 20:43
I primarily use Dropbox for cloud storage. I really don’t want to use OneDrive or OneNote if Paper can compete. I like the pen integration, but I’d rather see it implemented like OneNote or Notability. If that is possible, this would be my daily driver for lecture notes.
Problems with new update
by Donovan1972 on 2020/02/18 01:14
Since I updated Dropbox I have been unable to save my songs to Dropbox. These are not copyright songs they are my own compositions. I used to be able to transfer them until the latest update.
Complete trash!
by Jake16412 on 2020/02/17 21:55
Thought this would be a nice app to transfer photos from my phone to my computer...I was wrong. The computer interface is absolute trash and not user friendly. Also when I download my photos it puts it into a zip file like it’s 2006 and high speed Internet doesn’t exist! Just get a cloud subscription it’s much better.
Avoid Dropbox!!
by mikebarz on 2020/02/17 16:23
This is seriously one terrible and confusing service and product. Very bad design. Super confusing to use. WeTransfer is SOOO much better. Download this app is you want frustration in your life. Seriously. I do photography and Dropbox is simply a bad product for sharing files.
Issues Syncing to Windows Desktop
by robwhitemore on 2020/02/17 14:54
I don’t know how many times I’ve had to reinstall this app to get syncing to work fir camera uploads. The app is not intuitive when this happens. I’m really frustrated with it. Looking for alternatives to make sure I don’t lose my photos from my phone
无聊
by 吉尼斯单人花式装逼世界纪录保持者 on 2020/02/16 22:53
有没有中国的
Crash!
by Gigel@7 on 2020/02/16 19:34
Crash on iOS 12.4!!! Don’t OPEN this app
Wooo dark mode (sarcasm)
by Waffles was taken on 2020/02/14 17:27
Dark mode is ridiculous. Can’t wait until ppl realize how hard light text on dark background is on the eyes...just like how ppl realized it in the 70s with mainframes, in the 80s with dos, in the 90s with dark background websites, in the mid 2000s with dark websites, in the mid 2010s with dark websites/apps, and hopefully in the 2020s with freaking vomit dark mode. Dark mode is horrible UI design.
Feature bloat
by Jc-nickname on 2020/02/14 16:48
I have a 16gb 6s, and I cringe at the size that this app has grown to. Does it really need to be 208 mb??? How about trimming off some fluff? Dark Mode! Who cares! I suppose we’ll see ‘Mainframe Retro Green Screen’ next!!
All files lost and not given a refund
by Tahisha on 2020/02/12 16:57
Edit: The company’s response is unacceptable to me, neither taking accountability for their lack of communication or defrauding me out of my money. I will never be using or recommending their services to anyone and with these business practices I am sure they will go out of business sooner rather than later! I found charges on a credit card statement that I thought had been cancelled going back two years with a monthly subscription to Dropbox. Because the account was linked to an old email address that I could not recover, I lost about a thousand photos of my family and travels. When I contacted Dropbox the agent I communicated with refused to speak with me on the phone, could not recover my photos, would not refund me the monthly subscription that I had been paying for this “service” unless I gave them my credit card number over email, AND would not let me speak to anyone else. If I could give zero stars I absolutely would, this is a horrible company. Google Drive is superior in every single way and I have never had a single issue with them!!
Dropbox and excel documents
by TF phone on 2020/02/12 14:53
Although I love Dropbox it is very annoying that it will not read excel documents correctly. It scrambles the lines etc. After creating a table and putting it in dropbox, when you open to view it, it is scrambled up.
Tony Lopez
by Art0719 on 2020/02/12 07:22
😏😏😏
Good overall
by Venya2000 on 2020/02/11 21:22
Should have option to put longer than 4 digit app password. At least 6 - or even alphanumeric.
It has never once worked
by Lord Jub-Jub on 2020/02/11 18:49
At no point in my having the app have I ever actually been able to use it. Files only ever take me to the App Store to download the app, which I’ve already done. I don’t even think I should give this one star since it’s about as useful as an orange peel
Paid user
by Tanarreitor on 2020/02/10 15:26
I pay for Dropbox, been doing so for a few years, so I expect their app to work well. The company is always so late to include features and overall I am starting to get tired and considering moving to a different cloud service. I do most of my work in an iPad and the app still reloads every time you open it, making it very tedious to go back to the folder you were at. Additionally, there are many small annoyances like poor favourite (starred) implementation, lack of easy offline downloads of folders (where is smart sync for iPad?), etc. This makes the app very cumbersome to use.
dropbox
by Jama Mamondy on 2020/02/10 14:22
i lovee uuu i love u i loveee uuuu
Crash
by gfhkvdf on 2020/02/10 03:37
App constantly crashes, 1600 photos and its taking 5+ hours to upload..
One last thing
by Nightmare13473 on 2020/02/09 23:48
I’m really happy u added a Dark version to it, now I’m not straining my eyes with all the white, I never liked bright things, but to get to the point, there’s one last thing I would love for u to add to the app. I download audio files on Dropbox and I use it to listen to it when ever my WiFi decided to cut out for a few hours (ya it does that I’ve been trying to get it fixed) now it plays the files just fine, but whenever the song ends, it doesn’t go to the next one, so I have to stop whatever I’m doing, go the the app, and either replay the same song or just find a new one to listen too. And I don’t like being stopped in the middle of drawing or doing work. Is there a way u could add a media player or something? Like when u play a music or video file it just goes or opens up the media player? Plz if u can do it I’ll be very great full, I'd definitely have less distractions when I do my work.
Terrible app
by Annoyed person 345 on 2020/02/09 22:55
I am fairly tech savvy but can never seem to use this program properly. Every time I use it I grow more confused with how it’s suppose to operate. Shame on every person that keeps sending me Dropbox links forcing me to use it. DROPBOX SHOULD BE BANNED!
Need Office 365 subscription?
by Conan444 on 2020/02/09 17:46
I have been using free office apps on mobile devices and a 2011 personal/home license on an iMac. Now a message pops up saying I need an Office 365 subscription to edit Excel spreadsheets and Word docs on my iPhone. Is this an error? Or have Microsoft’s or your policies changed? ————————— Thank you 🙏 for your response. I do not have a device with a screen 📺 over 10 in. Just an IPhone and iPad mini. The prompt says sign in with an office 365 account in order to be able to edit, but it turns out you can just sign in w/your regular old Microsoft/Outlook account. This is very sneaky of Microsoft. I was almost about to purchase a subscription!
No long reliable
by danielkueh on 2020/02/09 06:33
I am extremely upset with this app. I painstakingly scanned a whole stack of lectures and uploaded it to Dropbox. Guess what happened? Pages were missing and not in order! What a waste of my time! I will never use this service ever again. I am done. Adios!
Cancel
by srstgjcbn on 2020/02/09 02:10
I keep trying to get someone to help cancel my trial. No luck. Easy to sign up...very difficult to cancel. Hopefully I can resolve this soon.
fredcS
by fredC S on 2020/02/08 00:10
At end of my free month ( which I did not access) I could not cancel my subscription!. I accessed help from a local Apple support store and we both assumed that my subscription was cancelled. IT WAS NOT! DOES THE WORD “ SCAM” COMETO MIND?
I couldn’t do what I do on my iPad without this app
by kidlitchick on 2020/02/07 13:27
DropBox is part of my working routine as a children’s book illustrator. I send all my finished work off to DropBox so it is secure. I also use DropBox to transfer files from my desk top and scanner to my iPad. Everything is exactly where I need it when I need it. Thanks
Fix process leak in latest update !!
by ReviewerT on 2020/02/06 08:06
Extreme battery drain after updating the Dropbox app to the latest dark-mode version, noticed that the Dropbox app is still working in the background even after quitting the app permanently and restarting the phone. The Dropbox process is stuck, I deleted the app and now everything is fine...I won’t reinstall until you fix this issue !!
Dropped box
by Beverly Ortiz on 2020/02/06 06:28
I love the app. Hands down. But I wish it didn’t take up the same space if not more in my devices as I’m using Dropbox to delete items from my phone etc...as it turns out, I have to download Dropbox save my photos, delete them from my phone and then offload Dropbox because it’s still taking up space. If developers could find a way to fix this, you guys would be the superstar I always thought you were.
Dropbox for an individual but avid user ⭐️⭐️⭐️⭐️⭐️
by neurodegenerative on 2020/02/05 20:32
For a very long time (several years), I absolutely swore by iCloud as my only (paid, at least) storage system for anything I needed it for, including documents, photographs, graphic design work, etc. However, iCloud has always had some downfalls, but I used to think they were outweighed by the fact that it's built for and meant for use on Apple devices, which is my current situation (I own an iPhone & a MacBook Air). After trying out the Dropbox free trial (I think it was 30 days, which is pretty standard and a good amount of time to see if you like it enough to purchase), I really started to enjoy its additional features that iCloud lacks, primarily all the facets that come along with the ability to share files in Dropbox, and it also is perhaps even more user-friendly than iCloud is, although I have a hard time speaking to that since it's ALL I've ever used for quite a long time. I now have active subscriptions to both Dropbox and iCloud, but I was able to drop my iCloud subscription to the lowest paid tier after I started using Dropbox primarily, and I only use iCloud, now, when it's simply more convenient, which it still is in some cases. I really enjoy how easy it is to access Dropbox right from Finder or from whatever file manager I want to use since almost everything integrates with it because of its popularity! If you're unsure, you might as well at least give the free trial a try and see what you think! But I don't think anyone will regret using this as their primary cloud storage app!
NO Dark theme
by adloki on 2020/02/05 09:22
There isn’t Dark theme in this app for my iPhone 5s/6. So just ⭐️
Way too buggy, across all platforms
by Dgleas01 on 2020/02/05 03:44
I’ve had more issues with Dropbox than I can count. One of the most frustrating has been shared folder names not updating on other devices. However, this new one takes the cake. The app has decided to store half a gigabyte of cached data on my iPad, and the app crashes every time I try to clear the cache.
Useless
by LoleMatR on 2020/02/04 05:03
Piece of sh$t
I really wanted to like Dropbox
by Artemis12234 on 2020/02/03 16:43
This is a review on Dropbox in general. I wanted to use Dropbox to back up files I accumulate on both my phone and my computer over time onto a cloud. This includes work files (minimal though) and (mostly) personal photos/videos. But I have so many issues syncing files whether it be from my phone or my computer, I just can’t do it anymore; it takes way too much time. And I’ve had the paid version for a couple months now! I thought maybe Dropbox just had a learning curve but the issues are perennial. I constantly have to troubleshoot the syncing and google solutions for things like clearing the cache on my Mac. It’s like I have to treat Dropbox like a baby, only back up 50 photos at a time or it glitches and never uploads at all. Even troubleshooting pages from the Dropbox website don’t solve my problems, even if it’s only 4 simple steps. I don’t understand—I thought DropBox was a large and reputable company used by professionals. I’m using Dropbox for mostly light, personal reasons and it doesn’t work properly. Looks like I’m going to have to back up the old fashioned way: external hard drives.
Pain to upload vids to dropbox.
by mrgggqqq on 2020/02/02 04:40
Tried many times to upload a 30 second video from my iphone 8 to dropbox and the upload never initializes. Just stays on the “waiting” part.
Total sh*+show
by AmStrat10 on 2020/02/01 23:21
Beware exporting photos to your device! I exported several photos, as I wanted to upload them to a different Dropbox account. Dropbox automatically created a folder in my photos album for every single photo! Now I have to go through and delete thousands of photo folders from my iPad photo album, which you can only do one at a time! This is completely stupid!
Where did the bulk download function go?
by TB Lover on 2020/02/01 20:45
6 months ago I was able to select multiple images and download to my iPhone all at once. Did Dropbox do away with this functionality?
Lazy
by mbc2237 on 2020/02/01 16:37
Exporting is slow and requires to keep the app open and active on the export screen. I must export a video because dropbox’s server are so slow the quality is too low to watch. File size caps are a pain. Exporting multiple files at once is a pain. If some shares a file for me to edit, I must have the available space in my Dropbox to edit a file in their Dropbox. All of this is ridiculous.
pls fix
by ipadsaresweet on 2020/02/01 04:48
please please PLEASE reinstate the feature to swipe the left side of the screen to go back into your file list. just updated and this feature is gone, pleeasssee reinstate this
Horrible
by Carmine777 on 2020/01/31 21:51
Wish I could give it less
Great app!! Video pause issue
by uriah bear on 2020/01/31 18:00
Love this app...had it for years very reliable!! Recently having issues where videos are pausing but the time keep moving and audio keep going out. Other than that everything perfect!!
Scan document keeps crashing
by Foodie Shutterbug on 2020/01/31 16:59
App is generally useful, and the scan document feature came really handy using camera instead of full sized scanner, but it’s been crashing consistently for months whenever I try it
music???
by Zequal on 2020/01/31 16:06
music won’t play all the way through, even when fully loaded, if its not downloaded for offline listening.
Awesome!
by Jamil Ali Bakhdoud on 2020/01/31 07:08
Thank you.
I disagree w the very first review
by dp disaster on 2020/01/31 02:41
Google drive uploads st almost lighting speed it uploaded....,, 9000 pics and vids and screen shots and just JUNK in.... maybe 15 minutes. Drop box..... try again next week. I was using ALL my data drop box. Drop box. Drop box. It’s a decent app I like the set up and idea. But. Almost anything is taster. Easier to use. And put it’s in multiple places. Sorry bout it
Now it’s terrible
by Mbaverizon on 2020/01/30 13:34
I just updated my iPhone and now all the mp3 apps or music apps that you can put the downloads from Dropbox and the music wont show up it doesn’t even recognize my upgrade some still show 2GB I can’t believe this ? This needs fix ASAP
Needs folder download for files
by iDolla$ign on 2020/01/30 06:16
Love the app and it’s good for transporting files into my music app...however there doesn’t seem to be a way to download a full folder of files or multiple files at one. It makes it very time consuming to download each file one by one then folder them without losing some or downloading some twice.
No Showcase functionality
by Chad2013a1c6.0 on 2020/01/30 02:51
I love Dropbox Showcase, but can’t access the ones I’ve created through the app- very frustrating.
Stopped working
by dropboxisfailingme on 2020/01/29 21:25
I use Dropbox everyday all day (desktop, tablet, mobile). This review is specifically for the mobile app. I can’t log into the mobile app anymore! I’ve spent about half an hour trying to resolve. I can still access Dropbox on desktop and tablet
Close my account now.
by figferg on 2020/01/29 17:48
I cannot operate this clumsy platform. Cancel my “free trial” and subscription now.
Dark Mode your application
by mac4kent on 2020/01/29 12:53
Please work add feature Dark Mode because iPadOS 13 already setting Dark Mode. January 29, 2019 Thank you for your answer about Dark Mode it work for now position. Change to 5 star. Support for deaf/blind people can read dark mode as well. I inspect there is great.
Wonky and slow
by HeavenHillHammock on 2020/01/29 12:51
Wonky UI. Epic slow upload speeds. Don't believe me? Google the problem. For instance, I've been trying to upload 80 files over a 120/120 connection. It's been running for 8 hours and there are still 43 left. They're just simple photos from my iPhone. I can sync that many to google photos in about 3 minutes.
Power usage.
by Mr Dash on 2020/01/29 07:33
Had to delete this app today, despite dropbox being a vital service for me. Always ran in the background despite turning off all background apps, deleteing and reinstalling, turning off all setting. Never activated the photo sync. Ran for 144+ hours in the background based on the battery check. Phone wasn't lasting all day because of it. I sent a message to support with no response, and I pay monthly for the service. Disapointed I can't find an answer for this. Hope to use again sometime, but my phone is more important as a phone, not as dedicated Dropbox hardware only.
Dark Mode is amazing
by LtDrg35 on 2020/01/29 06:52
Such a relief, I’m so glad to finally have dark mode on Dropbox, awesome!!
Thanks
by Christian-stone on 2020/01/29 04:32
For dark mode. Finally
Dark Mode - Finally!
by Overcompensator on 2020/01/29 00:38
Thank you! Dark mode was way overdue!
Add a language
by ALIALBORKNI on 2020/01/28 21:38
I hope to add the Arabic language among the languages in the application
Terriable customer service
by srbizzymom on 2020/01/28 20:37
I would not recommend this app. When dealing with Stolen identity and trying to shut down our account because someone hi jacked our email account connected to Dropbox and changed the password, they could do nothing. We run a business and every other customer service people we dealt with got thing secure in a matter of a couple of day. Drop box took a week just to get someone to respond, and only because I tweeted and complained. Then it was back and forth for a month...by that time all our information was on the dark web, so we gave up. Because of that, we can no longer do online banking. So long Dropbox! We have told all our friends to drop as well.
Trash
by Bill Rosen on 2020/01/28 02:49
A trash app that’s annoying to use and annoying to unsubscribe from. Will never use it or any photographers that insist on its use again.
Somethings wrong.
by Trisha1769 on 2020/01/27 22:43
This app has been amazing. Until I tryed syncing it today. It’s not syncing. Please fix
One of my favorite apps
by dpnp4p on 2020/01/26 20:15
Dropbox is excellent in many ways and makes file management a breeze.
White-wash battery draining screens
by Kamin123 on 2020/01/26 17:40
The white-wash battery draining screens make it not useful, especially when you have to leave it open to continue uploading photos. Please catch up with the rest of the market and go to the standard dark mode of today’s apps.
Upgraded on iPhone but not on app
by pieperpicklepepper on 2020/01/26 07:26
I chose to upgrade to a monthly subscription through my iPhone and it is saying I am subscribed but that my storage is still full like it doesn’t acknowledge my subscription. I have tried everything and can’t figure out how to get an actually person to help me. I’m getting jipped out of my free month. Waste of time.
Doesn’t always sync
by VICETJ4 on 2020/01/26 06:06
I have deleted and reinstalled this app 5 times and I can’t get it to sync with the files I need. I don’t know what it’s syncing to but when I opened it there were almost 200 files of something. You can’t open a file to see what it is so I have no idea what downloaded. Everything but what I needed.
No small tiers.
by ScoopskyPotatos on 2020/01/26 00:56
Pay out the nose or get free... nothing in the middle... neat
Compare to google drive its a waste
by LCLMomma1392 on 2020/01/25 22:06
Its good for temporary use, not long time storage when you could use google drive, Dropbox free= 2 gb storage Extra storage= $12 a month Google free= 15 gb storage Extra storage= $1.99 a month Plus as of last update it crashes everytime I try to clear cache, wich ironically is one feature I do appreciate as I dont have to delete and re-download everytime need to clear it. The point of these apps is to not use your devices space yet they still do with cache, even icloud. I also appreciate the pin as extra security to open app, wish more apps had that because if lost device or lent anyone could get into your accounts. Its a no brainer. Im honestly surprised they havent realized that yet. Even so thats outragous price for storage. So I only use dropbox to transfer things but not as my secure storage. Google drive is for that.
Almost perfect
by Jayy_man3 on 2020/01/25 21:23
You took away the swipe back feature! Could also have support to rewind from lock screen. But outside of that the app works flawlessly
Now Requires App Subscriptions
by justmyopiniontoo on 2020/01/25 20:38
After years of being able to view PDFs, Spreadsheets and Documents, the app now forces one to subscribe to Adobe, Excel, etc. To what purpose? Those of us not using it for business are not trying to update anything: we’re only wanting to view documents that we generate elsewhere. Without the option of “view only,” this app has become useless and only gets one star as Apple won’t allow zero. Response to Developer’s Reply: Your reply is demonstrably false. Despite the indications in your help link, the App stopped opening Excel and PDF files that are password protected without using Excel and Adobe. There’s nothing like entering a password in response to Dropbox and then dealing with the prompt maze of those applications to finally get another password screen from them. After years of successfully entering file passwords at your prompt, this happened after *your* upgrades and before I chose to update to iOS 13.3 from 12.x. This is all on you.
Latest update hosed Camera Upload folder
by Fauxtographer on 2020/01/25 02:36
Camera Upload folder disappeared after a January 17 update. Folder not in rewind or deleted files,!!!!!!
update
by Mohammad gh12 on 2020/01/24 23:59
Please add the Arabic language, thank you
Photos don’t upload
by Berrules on 2020/01/24 21:37
Since the most recent update 2 days ago, photos don’t upload. Update: thanks for the response - deleting the app and re-installing fixed the problem
Today’s Update won’t Update
by suzqttro on 2020/01/24 16:51
Not sure why, but the update today won’t update on my IPhone 8 Plus
My account has been disabled
by Mickey Mesgana on 2020/01/24 12:41
Well. Long ago I set up an account with you, and stored many photos with you. I have now tried to login years later, and it says you have deactivated my account. Where are my photos? How do I contact you? I am both lost and completely annoyed; I really hope you at least held on to my data so that I may retrieve it from you.
Great until the Jan 17 update
by ThePenguin11 on 2020/01/24 06:59
Never had a problem with camera roll uploads automatically to drop box, but since the latest update, none of my photos will upload. I’ve checked all my settings and even uninstalled/reinstalled.
Poor Apple support
by Rodger584 on 2020/01/23 22:35
Some basic file and photo support is useful, but large scale use of Apple products seems to be unreliable. The are many undocumented problems that cause files to be missed or duplicated. Additionally, the error messages generated when it does detect a problem give little help in trying to resolve the problem. Photos are treated differently than other files, and in the process seem to lose properties when moved from the Apple device to a Dropbox folder. Some of the problems are probably due to Apple’s proprietary tags although others are not. Dropbox support documents and forums don’t appear to handle these issues in any organized way. Photos are renamed to have a time stamp as the name. Additionally, they are only copied from the camera roll, losing any organization that may have been created by using albums. By losing the original file name and not including the device attribute, the order of images is sometimes lost. Markup is not done when copying and the markup information is lost. This causes a significant problem when using Dropbox as a backup tool. File duplication and the limited number of files that can be moved in a single request are significant reliability problems that require most mass copies to be rechecked when completed. As the Dropbox app is used only for single file copies in share menus, you must use Apple’s files app to copy multiple files and it will only copy 25-50 files at a time. This limitation does not seen to apply to other shared services. I am still looking for ‘useful” tools to move files between the Apple environment and the MS Windows and Linux environments. Some tools do a better job with some file types, but I have not found a single tool since the early days of iTunes. As files structures become more complex and standards become less common, this problem appears to be getting worse.
Used to be good
by chap90210 on 2020/01/23 05:46
Nowadays I have barely anything in my Dropbox and it says storage full then they want me to pay extra for it naw I’ll stick with google drive
Great! But...
by Sjshdudjnrj on 2020/01/22 20:42
Ok, so first off, I want to let the devs know that they did an amazing job making this app. It has a simple design, looks great, and is very user-friendly. One thing is that Google Drive offers 15GB for free, while I think Dropbox only offers 2GB. Maybe for the free version, upgrade that a little bit. Anyway, I mainly use Dropbox over any other service, because I believe it's better, but I might have to switch to Google Drive for more free storage. The one thing that I would add to it, is shortcuts. For example, if I could have all my files in one big folder, and them scatter them across different folders using shortcuts to the same file, in the big folder. I use Dropbox to keep my music MP3's, but I can't have them in different floders without copying and pasting, which would take up twice the storage. I would have multiple folders, and ,for example, have my song in one folder, and another, without doubling the storage. I would want them both to point to the MP3 in the big folder with all my files, that I mentioned before. I would love to have this tool, and I'm sure a ton of others would. This would definitely bring you over the top better than the other cloud storage providers. Thank you for making an awesome program for us to use!
Use caution
by 1824-6016 on 2020/01/22 14:09
I received a document that required Dropbox to view, so I reluctantly downloaded the app to my iPhone. The app then required an account be set up, which I had no intent to do, because this was a one-time event. But there was no escape, so I had no choice but to create the account. The next surprise the account led to was a 30 day trial, and then payments. Again, no escape link. I deleted the app, but found no way to delete the account. I believe this process was unfair and burdensome. Caveat Emptor!
iPhone 11 Pro Max
by Birdgirl86 on 2020/01/22 06:54
I’ve been reading posts online that Dropbox is still not able to upload portrait mode pics from iPhone and tonight it wouldn’t even load pictures that I cropped - even that was too much editing. I can’t manually upload these edited photos from a computer either. It seems to only take pics in their original form which isn’t fun. I have the latest Ed iPhone and it’s 2020, I’m really surprised this hasn’t been worked out. I don’t want to always have to share originally photos. Please work at fixing this. I’ve seen this same complaint posted for years. Help!
Can’t upload photos from iPhone
by Tryout3030 on 2020/01/22 02:19
I can no longer upload photos consistently. I have followed all the help tips. This evening I selected 15 photos. I left the app open and kept watching to see when it would stop. After five photos it just stopped uploading all together. I’ve tried uninstalling and reinstalling. Same results. Truly frustrating. I have a paid account. Will be searching for something else and then do the painful process of transferring 1000s of photos and 100s of videos.
Better but crashes
by K Matchett on 2020/01/22 02:06
It was good but lack of stability makes it bad. I had gone a few minutes between saves when a text came through. Many times when multi tasking this will reset the app and by skipping a save I lost 10 minutes of work! Not cool.
Lost Ability to Comment on Files
by ArcherOfHearts on 2020/01/21 22:48
Hello, I love Dropbox and lately have been using it on my computer. However, when I switched to use it on my mobile phone, this last update removed the ability to comment on things in the DropBox from my mobile phone. If I’m away from my computer, there’s no way for me to comment unless someone else has commented and I’m replying to their comment. I’m wondering if it could be an app sizing thing? I’m using an iPhone XS Max.
No compatible with older iPad
by CW849 on 2020/01/20 20:47
I have an iPad 2 and used to use Dropbox. Then I upgraded the operating system and now my iPad is no longer compatible with the Dropbox app. Please offer a version for older OS users!
Dropbox and Outlook
by Musclecarfanatic on 2020/01/20 16:51
Ever since I got my iPhone 11 Pro I can’t seem upload Dropbox files and get my work email to send using the outlook app. Dropbox, please work together with outlook to get this resolved! I really like to use both apps I would hate to have to drop one or the other due to connectivity issues. When I had my iPhone X everything worked!
Background upload
by Asydia on 2020/01/20 15:51
UPDATE 2020 After using this app since 2012 and paying for a pro membership I’m finally leaving. The whole point of camera upload in the background is to not have to constantly open the app and get it to start uploading. Extremely annoying, having to remember to open the app just to upload my recent photos. I have tried every troubleshoot imaginable online and in forums nothing gets it to work properly. Goodbye Dropbox
Issued Resolved in latest release
by jdredlin on 2020/01/20 13:23
Thank you for resolving the issue of how Word documents appeared when viewed in Dropbox. I have used Dropbox for many years without any issue. Your previous release was the first time I’ve experienced any problems (and hope it’s the last time). Overall, I’m very thankful for how solid this storage-based app has performed. Thanks for keeping it the premier solution to easy access to all my files.
Terrible app
by USA36 on 2020/01/20 02:19
Uploads take days. Uploading pictures are too slow way to slow and don't get me started with videos. One star!
Love my Dropbox but...
by SandyEnnis0817 on 2020/01/19 15:12
The last update removed the back button on the iPad. Seriously? How do you even navigate now? If I enter a folder and if what I am looking for isn’t there I have no way to go back to all my folders. Stop tweaking things that work fine.
Pictures won’t load
by hera1612 on 2020/01/19 10:12
I’ve noticed that my pictures and videos are taking increasingly long to upload or they are not uploading at all. Can someone help with this issue?
One last thing
by Nightmare13473 on 2020/02/09 23:48
I’m really happy u added a Dark version to it, now I’m not straining my eyes with all the white, I never liked bright things, but to get to the point, there’s one last thing I would love for u to add to the app. I download audio files on Dropbox and I use it to listen to it when ever my WiFi decided to cut out for a few hours (ya it does that I’ve been trying to get it fixed) now it plays the files just fine, but whenever the song ends, it doesn’t go to the next one, so I have to stop whatever I’m doing, go the the app, and either replay the same song or just find a new one to listen too. And I don’t like being stopped in the middle of drawing or doing work. Is there a way u could add a media player or something? Like when u play a music or video file it just goes or opens up the media player? Plz if u can do it I’ll be very great full, I'd definitely have less distractions when I do my work.
Great! But...
by Sjshdudjnrj on 2020/01/22 20:42
Ok, so first off, I want to let the devs know that they did an amazing job making this app. It has a simple design, looks great, and is very user-friendly. One thing is that Google Drive offers 15GB for free, while I think Dropbox only offers 2GB. Maybe for the free version, upgrade that a little bit. Anyway, I mainly use Dropbox over any other service, because I believe it's better, but I might have to switch to Google Drive for more free storage. The one thing that I would add to it, is shortcuts. For example, if I could have all my files in one big folder, and them scatter them across different folders using shortcuts to the same file, in the big folder. I use Dropbox to keep my music MP3's, but I can't have them in different floders without copying and pasting, which would take up twice the storage. I would have multiple folders, and ,for example, have my song in one folder, and another, without doubling the storage. I would want them both to point to the MP3 in the big folder with all my files, that I mentioned before. I would love to have this tool, and I'm sure a ton of others would. This would definitely bring you over the top better than the other cloud storage providers. Thank you for making an awesome program for us to use!
I really wanted to like Dropbox
by Artemis12234 on 2020/02/03 16:43
This is a review on Dropbox in general. I wanted to use Dropbox to back up files I accumulate on both my phone and my computer over time onto a cloud. This includes work files (minimal though) and (mostly) personal photos/videos. But I have so many issues syncing files whether it be from my phone or my computer, I just can’t do it anymore; it takes way too much time. And I’ve had the paid version for a couple months now! I thought maybe Dropbox just had a learning curve but the issues are perennial. I constantly have to troubleshoot the syncing and google solutions for things like clearing the cache on my Mac. It’s like I have to treat Dropbox like a baby, only back up 50 photos at a time or it glitches and never uploads at all. Even troubleshooting pages from the Dropbox website don’t solve my problems, even if it’s only 4 simple steps. I don’t understand—I thought DropBox was a large and reputable company used by professionals. I’m using Dropbox for mostly light, personal reasons and it doesn’t work properly. Looks like I’m going to have to back up the old fashioned way: external hard drives.
Now that it’s fixed, it works well.
by Thistlelip on 2019/11/18 22:50
A few days after leaving this review with a one star rating the issue was fixed. When this app is working it’s quite good. This app was great until a few weeks ago when an update removed the ability to close a file and have the entire screen be for the titles of files. As it is now, the only way one can view titles of files that are more than seven characters or so is to start the process of moving a file which then gives a screen that shows the titles. I pay annually for Dropbox and thus have another 9 months before it will be financially feasible to switch services, but if you have not already paid for Dropbox, I cannot stress this enough, DO NOT PAY FOR THIS app. At least until such time as they correct this issue. It is practically unusable as is.
All files lost and not given a refund
by Tahisha on 2020/02/12 16:57
Edit: The company’s response is unacceptable to me, neither taking accountability for their lack of communication or defrauding me out of my money. I will never be using or recommending their services to anyone and with these business practices I am sure they will go out of business sooner rather than later! I found charges on a credit card statement that I thought had been cancelled going back two years with a monthly subscription to Dropbox. Because the account was linked to an old email address that I could not recover, I lost about a thousand photos of my family and travels. When I contacted Dropbox the agent I communicated with refused to speak with me on the phone, could not recover my photos, would not refund me the monthly subscription that I had been paying for this “service” unless I gave them my credit card number over email, AND would not let me speak to anyone else. If I could give zero stars I absolutely would, this is a horrible company. Google Drive is superior in every single way and I have never had a single issue with them!!
Great App but very unstable after update
by KJP2U on 2019/06/23 18:34
I’m having the same issue as Dudebraj9000. I have an iPhone 8 and have been using Dropbox for years. I agree that the updates have had no added value other than adding additional steps. When I’m uploading photos, I can no longer scroll down to see which photos are uploading. It jumps back to the top. Also, when I go to a photo album from Dropbox to upload photos, it will jump to photos from 2017 or 2018 unless I scroll real slow. Also, if I “move” photos from one folder to another, it now leaves me at the folder the photos got moved to instead of the folder I was working on... really annoying. I believe that if I “copy” photos from one folder to another, it will put me back to the folder I was working on, which is the way it has always been. Lastly, I had disconnected any auto uploads or syncing to Dropbox from the start, yet there is an album again called Dropbox with photos sitting in it... some very old photos. So I don’t know if those photos were uploaded or not. I have never auto synced my photos with Dropbox because I like having control of it. I gave you 5 stars because I use Dropbox every day and I trust that you will fix these issues. Overall, it has been fantastic, but more so in the older versions.
Too much money for notta lotta “service”
by The Notorious t.i.g on 2018/07/12 00:39
After the recent update, DropBox stopped working properly for camera-roll upload on my iPad. Their solution? Remove the app, forget the network, fully restart the iPad, re-connect to the network, and re-install the app. Seriously? Good thing I have nothing else to do ... oh, wait. Basement flooded. So yeah, I have something else to do that's rather urgent. Good news is that yes, this did in fact resolve the issue, but really, I have other things to do in my life than reset apps with updates that fail. Especially when paying $75/month for the business version. For $75 a month I expect a MUCH better UI, amazing support, in-file search (not just the file titles), and so much more. Instead, we get the un/re-install merry-go-round, an ok UI, low-availability support (US normal business hours only), and an amazingly klugey sync setup. Heaven help you if your Mac has an external drive. What happens when you get a new Mac? It downloads everything from Dropbox again, even though all I did was remove the USB plug from the old machine to the new. Good job, Dropbox. Well done. Now I gotta wait for 4T of data to re-synch. Their super awesome support response? Well, we told you external drives might not work as expected. I’m totally looking for another service. Seriously, $900 a year for this? I feel like an idiot for locking myself into this “service”.
The love is gone...
by Kht2015 on 2019/10/09 13:21
I used to love Dropbox. Started using it when I was a student when it first came out. Now I used it mostly for ebooks in the .prc files and export directly to Kindle. Have it on both my Iphone and Ipad. But for some reason after the last update I cannot directly export those books to Kindle anymore. When I click on the file Dropbox doesn't recognize it as a Kindle document anymore and came across as data and said it is incompatible with Kindle when exporting. I have been doing it for years. It still works on my Iphone because I have not updated. I was planning to upgrade to a better account but with this issue I am about to jump ship and forget Dropbox altogether. Every major update brings more headache. I am considered tech savvy and can navigate thru pretty much major upgrade/updates on most apps. But this is just too much. I have many files in .prc and now cannot export.
Never liked Dropbox and still don’t
by Conan the Reviewer on 2019/03/14 04:17
This app is confusing and hard to use. A friend sent me a Dropbox link of a song file, and when I clicked on it I got the option to either get the song in the browser or “download the app,” which I had already done. I clocked the latter option, and it just brought me to the App Store. When I clicked open no notice appeared about the download; it just took me to the app. As far as I can tell there’s no way to search through emails or Facebook messenger from the Dropbox app to download the link. I then went back to the link and clicked the other option, “open in browser,” which took me to a playable file but again gave me no options to download the file. I’ve always had problems with Dropbox, and the only time I use it is when someone shares something with me on it. This was one of those times, and though this was my first time using the iPhone app, I came away from it disappointed as usual.
Great except keeps losing recent files
by Paul, just Paul ... on 2018/10/26 00:27
99% of the time when I used this app, it is to do something with one of the three or four files I have most recently edited. For some reason this app keeps losing track of those, which makes it take much longer to use. Last time it was because they forced dropbox paper towns artificially find a recent list, this time the paper staff is back again and all my recent files have disappeared. There is no option to remove the paper spam from the recent list. For bonus points they say it’s easy to contact them if you have problems about the app. It isn’t. When I finally found a way, their support page doesn’t work; it won’t let me choose a device and therefore won’t let submit a ticket. This is of course on my iPhone, the same device the app is running on, using safari, the default and dominant browser. Ridiculous.
Stop changing stuff!
by Dudebraj9000 on 2018/09/18 09:03
Why do you guys constantly insist on changing the whole interface of the app? Seriously. Every update things are different, and not in a good way. Also, I can’t scroll down on my synced folders anymore. It makes my files disappear when I try. This started after the recent update. I’m not one of those “let me speak to your manager” kind of people but I just had to let you know how bad my experience has been so far. Please fix it, and leave it that way unless there’s a really important bug to fix. Also gave you 5 stars because I know you’re hard working people over there and I pay for pro. Don’t hate the app, just hate the constant changes to the overall look of the app that honestly seem more like a step backward than forward.
Music Player?
by moukeefe on 2019/09/29 20:55
I’ve been using Dropbox for years. It’s great. One thing I’ve always wanted to have though was a music player that would play consecutive songs or playlists/folders. I have many original music projects going on at any given time and I like to be able to listen to them for further writing inspirations whenever I have a free minute, which is usually when I’m riding my bike from one place to another. I end up having to look down at my phone while I’m riding in order to start the next song and it can get kinda dicey while riding a bike. I have no other issues with the app besides not being able to listen to my music files consecutively. That would make it perfect, for me anyway. Thanks, keep up the good work!
Five stars for completely disappointing me!!
by keilaa.17 on 2018/07/24 10:01
I’ve had this app for a while now. They promise to keep all your pictures safe “NO MATTER WHAT” which is all a lie! Let’s say u lose access to the account for a bit so you are inactive with it. Well without them even asking for your permission, they decide to erase your account and all the pictures you saved with it!! I completely believed them like an idiot and deleted my pictures and gave it to them so they can “KEEP IT SAFE” and without even consulting me or thinking about the fact that I have important pictures and things I actually wanted them to keep safe, they just erase and pretend like nothing ever happened. I completely do not recommend this app!! PLEASE DO NOT DOWNLOAD IT!!! GET EVERALBUM OR EVEN GOOGLE PICTURES BUT DO NOT USE THIS!!!
Now Requires App Subscriptions
by justmyopiniontoo on 2020/01/25 20:38
After years of being able to view PDFs, Spreadsheets and Documents, the app now forces one to subscribe to Adobe, Excel, etc. To what purpose? Those of us not using it for business are not trying to update anything: we’re only wanting to view documents that we generate elsewhere. Without the option of “view only,” this app has become useless and only gets one star as Apple won’t allow zero. Response to Developer’s Reply: Your reply is demonstrably false. Despite the indications in your help link, the App stopped opening Excel and PDF files that are password protected without using Excel and Adobe. There’s nothing like entering a password in response to Dropbox and then dealing with the prompt maze of those applications to finally get another password screen from them. After years of successfully entering file passwords at your prompt, this happened after *your* upgrades and before I chose to update to iOS 13.3 from 12.x. This is all on you.
Deleted all my photos
by Piano Mom 0102 on 2019/10/05 23:59
I received emails from Dropbox saying my account was being deleted due to inactivity. (This is a data STORAGE service. How active is one supposed to be?). Their website said data would not be deleted for 2 weeks after the user’s account was closed. I contacted customer support the day I received the email that my account had been closed. I followed the online instructions to reactivates account. However, my photos were gone!! Customer service was not able to help retrieve the photos, nor provide an explanation as to why they were deleted within hours after the account was closed. Your data is not safe on this site, especially with the free version. Dropbox, don’t offer a free version if you are not going to protect the user’s data. I am not referring to the security of the site, but rather the lack of regard they have for the data of people using their site. Two words: Google Drive Bye Dropbox.
🚫 Not upgrading
by The Blonde Cookie on 2018/10/30 02:50
After looking down the long list of seriously bad recent reviews, I’m NOT doing the latest upgrade (operating under the theory “if it ain’t broke, don’t fix it”). What I’m using now, while far from perfect, is adequate; I don’t have to wrestle constantly with the software, and I know what workarounds I need to employ to get ‘er done, so…its not a perfect world, but no new surprises. I already knew their customer support was nonexistent; I have a “story” of my own. I hope someone sues them for false advertising (for claiming they have customer support). I’d say it’s possible to win that in a court of law: if someone pays for a product and substantially relies on the written description of something (“we have customer service available to serve you,” or whatever is written), there’s a case to be made if the person or business incurred a provable loss due to that reliance. Hmmm… 🤔 Dropbox appears to have gone the way of so many apps - it’s all about the Benjamin’s (as opposed to quality, reliable customer support). But, of course, the less peeps employed, the better the bottom line looks. I noticed, however, that their marketing department must be working overtime. How a 4.7 star rating is possible with as many really bad (recent) reviews is absolutely beyond me. Of course, no one would ever skew the review numbers to make an app look more attractive, would they? 🙄
Garbage for how much everyone is using this service
by Zazzers on 2019/04/12 03:16
My buddy has been trying to send me links on Dropbox for years and i used to always have problems with them yet I’m very computer savvy. I finally just signed up for an account because I was forced to transfer some legal documents. As far as I’m concerned dropbox is poorly designed. It should be so extremely simple yet it it is so extremely frustrating. On the desktop I have to login only to get to another page where I have to login again I go back to the first page it seems to be a verifiable page on by dropbox yet it just takes me to another login page very frustrating. Yesterday I’m trying to send the second MP4 file to my lawyer and it just won’t share it this year option is not even there. I could go on but I don’t care. I will pretty much avoid dropbox as much as possible and look for another file sharing service like you should too !!!!
Good For The Most Part
by Oof Beans on 2019/03/27 15:16
It’s a pretty good app, I prefer it over google photos. The only thing is that when I upload more than 10 photos at a time, they just won’t download. This is a major problem because I’m switching devices and want to save all of my photos, I want to upload all the photos I want to keep at the same time and have them down load instead of just sitting there with a gray bar under them or saying “waiting to download.” Its fine when it’s only downloading one picture at a time, (since that happened before) but I don’t have control over how many pictures download at a time (and it’s usually four) please fix this!
Picture & Video upload is broken
by Ktobs on 2018/10/27 16:12
Picture & video upload now constantly crashes. Very slow upload when it does work. Refuses to upload when the battery is low (even if its plugged in and currently charging!) If I have low battery don't you think it would be IMPORTANT to be able to upload/backup what I can before it dies?!? At the very least they should be an option that says 'continue anyway'. And if the phone is already charging I don't see why that matters? I can't upload a SINGLE picture? Really? Why does dropbox decide when I can or can't upload pics? This used to be a great app but recently it's falling apart. The media player is missing many desired features like fast forward/rewind 15 seconds, etc. Please fix the app! I've been a long time customer but I'm finding more frustrations than conveniences. Please fix the pic and video upload! App constantly locks up and crashes.
Connect A computer
by Hotshtuf on 2018/08/06 20:35
Oh my gosh! I was having a difficult time logging in on my desktop - trying to remember my password and it wouldn’t let me in. I figured I’ll just continue to use the app on my phone, until I saw the “Connect A Computer” button. I pressed it and in a matter of seconds (I’d say less than 45secs) I was able to get into my account on my desktop computer. It was just three easy steps! I’ve been using Dropbox for almost 8 years and thought it was good but nothing outstanding enough to write a review until now. I just hate the little badge icon that appears on a document when saved in Dropbox. I hide it but it comes back... All good tho!
Not worth the hassle if your expecting to store things long term
by laurenie338 on 2019/12/13 17:46
This was one of the first file sharing cloud apps. However, there are much better more efficient apps out there now as the way they promote cloud is old news. Now with cloud you can usually use the storage with or without being active for x amount of months etc. it will always be there so long as you don’t delete from it . That is not the case with this app and seems to be a common complaint . Many have lost important files including myself on account of not seeing a deactivation email. Moral of the story is drop box is out google cloud and icloud are in . Drop-box May as well be obsolete when compared to the other Choices now , that don’t delete your files just after 12 months of inactivity.. 🤷🏽‍♀️
Horrible
by donna381 on 2019/01/06 18:09
Useless app. Not user friendly. I spent an hour just trying to figure out how to open a file, seriously an hour, and could not get past “download Dropbox paper”. Never succeeded in opening one file, much less sharing files between devices. Googled help for this app and was told to click buttons that did not exist (but clearly should exist!). You would think an app that is supposed to help you manage documents would at least have a straightforward way to open a file. That’s the most basic thing most users would want to do and after one hour a person of at least average intelligence can’t do it. I typed the name of my document in the search bar and it told me it wasn’t found. Double checked for typos, again it wasn’t found. Tried with just one word which I knew to be contained in many of my document files... still “not found”. Ridiculous and frustrating.
Worst service ever!!!!!
by vedeta h on 2019/01/05 14:43
I have been a Custumer for over 10 years no problem. I have a yearly contract with them. This year they took the money out of my account. In June 2018 and turned off my service in July 2019. I have been fighting with them for months I gave them the receipt from my account and the Apple store. The app say active until June 2019 but when I go the the app it say full must pay money. They said they didn’t get a payment so I need to pay again. I have tried to contact them. You can only talk to them though email or twitter they will not call you. They don’t respond or slow to respond. After months of trying to get in touch with them and proving I paid. They still did not turn on my service. I called the BBB on them and they never responded. Something so simple to solve has turn me off from this product and has made me find other services better than this.
Unnecessary changes
by Geza X on 2019/07/31 18:49
Sometimes simpler is better. WHYWHYWHY does everyone try to turn their apps into a social media platform? Why. I’ve tolerated the various updates and additions because Dropbox has done one thing extremely well: transfer files and sync them to my Mac desktop. In that one function Dropbox has an unparalleled lead. But Dropbox PAPER? No, we use google docs for that and always will. Sorry. Comments? Not needed, rarely used. Sharing? YESYESYES that’s what it’s for. Sharing files. Photo sync, sure why not? I don’t use it but good to have. I’ve watched many developers “upgrade” their apps right out of business, making them cumbersome and glitchy in the process. PLEASE STOP you have such a robust platform already! We don’t need the toys, it just makes the app messy and childish. It’s hard enough to keep things synced and shared over a variety of different uses. I’ve been using Dropbox for maybe 10 years and run a whole business with it. Has always worked properly and stood the test of time. Your desire to compete in areas where you aren’t needed is going to downgrade what you are #1 in—transferring and sharing files easily and without confusion.
Great, but lacking
by The Terroriser on 2019/05/15 03:59
Dropbox was good, good for storing all my files, but it had too little space. 2 GB. For all the files I need stored, I had to make 4 TOTAL Dropbox accounts. At a certain point I realized I can’t deal with this anymore. And I look into transferring my files to Google Drive. Giving me 15 GB of storage FOR FREE! I try to export my files to drive, only exports one file. I search all around! Nowhere does it say “export to drive”. I get I could have done it manually, but we’re talking folders and 6-8GB’s worth of documents, data, pictures, and whatever else. No way. I find a chrome extension, connect the account, let it sync my Dropbox to my drive! All of my dropboxes are COMPLETELY useless now! Don’t get me wrong, Dropbox is great. But hey lack in storage and refuse to give you options to transfer elsewhere. They don’t want to let you go.
“Camera Roll” is not the same as iOS’s Camera Roll
by SeriouslyDave on 2019/04/13 15:34
Reply to the Developer Response: The Developer’s reply discussed automatic photo upload. However, I was not talking about automatic upload and did not use the term. Therefore, I have modified my review to clarify. —- Review —- When manually selecting photos for upload from an iOS device, Dropbox is shows an iOS Moments view of iOS photos. Dropbox calls this “Camera Roll” even though it does not match the iOS Camera Roll. Worse, Dropbox does not offer a way to select photos for upload using a view that’s in iOS Camera Roll order. You have to remember the date you took a photo or do a whole lot of scrolling if you have more than just a handful of photos (scrolling is required because of the screen space wasted by an iOS Moments view). This is a not user-friendly approach. Another issue is that you must tap each photo instead of being able to slide your finger across the screen to select multiple. These are not the only usability issue I have with Dropbox and I use Dropbox less than I would like because of them. However, it still remains somewhat useful to me so I gave it three stars.
Camera Roll Does Not Auto Upload To Customized Folders
by Infamous334 on 2019/05/05 17:43
My biggest issue for a few years now is that when taking photos I could have those photos uploaded to specific customized photos. This was an option via settings 2 years ago but for 2 years now it defaults to a folder “Photo” with no chance of selecting which folder. My business has 7 field agents taking about 30 photos each day of real estate properties. I use to be able to create folders for each user and have their photos upload to their specific folder per device. In the office it was very easy to sort out which photos were taken by each agent. Now they dump all into one single folder “PHOTOS”. I have talked to development about this but they tell me it was a 3rd party license called Carousel that allowed them to upload to customized folders but they failed to renew the 3rd party license. Now I get emails stating as of May 7, 2019 my version of the product will fail to operate unless I update but when I go to App Store it tells me I have the latest version. Should the product fail to operate as of May 7, 2019 we will move everything to ICLOUD because the support and tools we need simply don’t exist anymore. This product that once was very good simply does not support my business workflow anymore.
Need Office 365 subscription?
by Conan444 on 2020/02/09 17:46
I have been using free office apps on mobile devices and a 2011 personal/home license on an iMac. Now a message pops up saying I need an Office 365 subscription to edit Excel spreadsheets and Word docs on my iPhone. Is this an error? Or have Microsoft’s or your policies changed? ————————— Thank you 🙏 for your response. I do not have a device with a screen 📺 over 10 in. Just an IPhone and iPad mini. The prompt says sign in with an office 365 account in order to be able to edit, but it turns out you can just sign in w/your regular old Microsoft/Outlook account. This is very sneaky of Microsoft. I was almost about to purchase a subscription!
The one app I can’t live without
by Kaiaim on 2018/07/14 20:29
What can I say about an app that gives me access to everything I have from my cell phone- simple intuitive fail-free. The biggest tech mistake of my life was switching briefly to another service which lost my data and treated my like dirt when I asked for help. There are few things I’d like Dropbox to change but they aren’t specific to the app. The only app bug I’d like to see changed is the folder size limit which does not apply to desktop versions. it has been an inconvenience to break up one of my large folders, but still worth it to have my whole life with me anytime anywhere.
Bait and switch paywall tactic
by El Grayso on 2019/10/24 01:33
I use a lot of devices. Dropbox was the universally accepted free cloud service and a ton of apps spent a lot of effort making them work with Dropbox because of this. Now Dropbox is behind a paywall if you want to use more than 3 devices. That’s fine and I’ve ditched it for Google and Apple which I pay for and are affordable. The problem is that a ton of apps still only link to Dropbox, something they decided to put weight behind due to Dropbox being accessible by all. Most cloud storage apps allow upgrades for more space if you like their service. A reasonable competitive tactic. Dropbox’s tactic feels manipulative, and more like a random to keep the systems users have already set up between their devices. Dropbox is free to do this. It’s a free market. But users are also free to give them 1 star and ditch their company in response.
It’s improving but needs basic improvements first
by Mrose34 on 2019/10/21 12:23
They’ve been improving the app for months now, and while I appreciate the improvements they still have some basics they need to work on. For instance, sending a larger file - like an iPhone video - directly to Dropbox almost always fails or takes way too long. Also, Dropbox will not upload my camera roll unless I have the app open and not just on the background (like the settings claim) I have to literally have the app open for it to upload my camera roll. That’s annoying. If your phone locks while it’s uploading, it stops uploading. These are basic issues that should be fixed before working on opening word docs within the app.
My ‘go to’ app
by MacNito on 2019/10/09 01:25
Used Dropbox daily for many years now, for saving and uploading attachments on my mobile emails and saving and uploading pictures receipts etc. In some cases I even use it to sign legal forms. My only issue is that lately Say last 3,4 months uploads have been slow and ‘hesitant’ to upload in emails and while in some cases it helps if I open the app itself it isn’t consistent and sometimes I have to give up and wait to access files on my laptop. Would be really fantastic if that functionality can be restored to its original speed and reliability!! Else. Thanks and keep up the good app! Cheers
iPhone 11 Pro Max
by Birdgirl86 on 2020/01/22 06:54
I’ve been reading posts online that Dropbox is still not able to upload portrait mode pics from iPhone and tonight it wouldn’t even load pictures that I cropped - even that was too much editing. I can’t manually upload these edited photos from a computer either. It seems to only take pics in their original form which isn’t fun. I have the latest Ed iPhone and it’s 2020, I’m really surprised this hasn’t been worked out. I don’t want to always have to share originally photos. Please work at fixing this. I’ve seen this same complaint posted for years. Help!
Almost really good
by mgar5544 on 2018/12/06 15:25
The scan feature has been really nice but one thing has driven me crazy. Using a phone, how hard is it to zoom into the document or receipt you are trying to capture? Not really that hard!! I personally don’t mind if i have a piece of the surface the doc is sitting on captured with the image. What drives me crazy, however, is ALWAYS having to adjust the image to actually capture what i intended to. The success of the auto detect feature is less than 50% for me and that’s only because I’ve gotten better at tricking it. Long story short, please Dropbox, at least have an option to disable the auto detect feature. I keep thinking this is going to fixed with updates but it hasn’t.
Saving Offline
by Byhiu on 2018/10/17 20:34
I’m wanting to make a certain folder in my Dropbox available offline. But I need to make sure before I do so. That the contents of this folder that I’m wanting to make offline to view whenever with data or not.. that it won’t be automatically updated into my iPhone camera roll. Or put into a folder in my iOS camera roll. That would be BAD... very very BAD. so that’s my concern. I need to make sure that these sensitive confidential files won’t be seen ANYWHERE else except offline in the Dropbox app. And not in my personal camera roll. Please advise. Respectfully, Dropbox 1TB user. :)
Never works properly
by Petahatake on 2019/11/15 10:26
I have used Dropbox since middle school and it never gave me issues until now. I have many photos made available off line but I still have to wait at lease a minute for them to load with a connection to the internet. Without a connection to the internet it will tell me to log onto a computer to see the file. Also it never saves pictures or videos with the same quality that they were uploaded with. I did an experiment and uploaded a HD photo to Dropbox and then exported it to my photos and uploaded the exported one again and again. Each time the quality degraded until it was nothing but pixels. I pay monthly for the services of this app and don’t even get the quality I was promised. Fix this swiftly or I will discontinue my subscription. Thank you.
Photo upload constantly breaking
by Extravayarnza on 2019/06/07 19:53
The last couple of weeks I only seem to be able to upload photos to Dropbox from my phone about 25% of the time. The rest of the time I select my images from my camera roll & they just sit there... doing nothing. I can force restart them app, restart my phone, connect to WiFi, connect to data, connect to a charge cord... nothing. When it’s in the mood not to upload the nothing works. This is the main method I use to move images from my phone to my work computer, so this is EXTREMELY frustrating. Emailing photos 2-3 at a time is not a long term solution, especially as we have a paid account at our office.
Sort files by creation date
by Trololololol222 on 2018/10/24 13:53
Hi, I have had an amazing experience with the app for iPad. I use Dropbox to save my photos and videos, my memories. Camera load is very useful. I have one suggestion: the option to sort files by creation time is not available. It is possible to sort them by modification time, but is not the same. It would be awesome to have that option available, because I will be able to see my photos and videos in a chronological order. Me and my family will be very happy if this option comes true. Greeting an keep up with the good work.
Scam!
by Kitty Envy on 2019/03/08 00:01
I feel like this is a scam! I had someone send me a doc to look at and it was from this app. So I had to create an account to see it. Then all these options to pay and have no use for app but when I created thinking I could see doc and delete app, it’s not even pulling up doc. I ask friend to send in a regular email. I go to the option to contact support and I can type in the issue of asking to get rid of account (literally minutes after setting up) but drop down box to choose device doesn’t work so no way to get this company’s attention to not be charged or have this account at all. Would not recommend and hope someone from this company sees this because I’m at a loss and truly upset that I might be charged for something I have no use for.
A love affair gone sour. Where’s the Integrity?
by Ti leaf on 2019/07/03 03:39
I LOVED the old Dropbox. The more bells and whistles you added the worse mess my Dropbox life became. I relied on you for when I traveled and I am a writer, and am heavily research and archive needy. It used to work for me. Now I am somehow getting crossfeed from Microsoft Word, and the files that get into Drop Box, just show me weird icons with “data”. But no data or files. This is beyond maddening. I upgraded to add more storage for the creative arts work my husband and I do, and now my photos are stored in some bizarre, indecipherable logic, and with over 12,000 of them...that is a drag. I agree with every single person who said, it used to work great and the. Upgrades shoot me in the foot for several weeks of forensic admin to get it sorted. I have work to do besides the fact that customers are not paid to work for Dropbox. Please become more user friendly else I abandon Dropbox, and move my data world to my own online island! Thanks for taking this as not a complaint, but a call for the Integrity of the initial DropBox Platform.
New conditions of use are very limiting
by Catherine31491 on 2019/04/09 22:03
I understand that Dropbox is in the business of making money, but they should not start randomly charging to use their app on more than 3 devices or there should be a more economic, scalable option. With the only alternative being to start paying 9.99 a month to use this on 4 devices I am just going to have to start using other software. I loved Dropbox and have been with them since the beginning and I also understand charging for more storage space but to charge existing members to just use what they have is a deal breaker. Give me a 2.99 option, but $10/month for space I don’t need and no other added functionality is it for me. Good luck to anyone who tries to add a new device to their existing free account.
V160.4 still BROKEN V160.2 not as good as v158
by Snaggo on 2019/10/26 17:14
I am a Pro user and access DropBox extensively on my iPad in landscape mode. When I go into a folder to see the contents of a directory, I need to see the files names in full screen mode as some are named quite long. Version 158 used to allow me to close any open file on the right pane of the screen which would allow the expansion of the file list name. With this upgrade, that feature is now GONE! PLEASE BRING IT BACK! I have been using DropBox for YEARS and recommend it to my client base (I run my own Computer Network Consulting business). Thanks for your assistance in this matter. 10/26 I have reduced my initial review by 1 star as they have had plenty of time to fix this error (originally posted on 10/4) that DropBox programmers broke themselves!
Okay, but on the camera uploads...
by macrossfan on 2019/10/16 03:42
Dropbox has always been a lifesaver. My files always there when I need them. Thank you for that. Your mobile app would be better if one thing can happen, the ability to skip files during an upload and resume on WiFi... I set my camera uploads to upload photos on both WiFi and cellular data, but the videos to upload only on WiFi to save bandwidth... but when the queue reaches a video, it just stops and will not upload anything else until that one is completed... that seems kinda backwards in my opinion... can that be fixed? That would be greatly appreciated by me.
Two STAR
by Mikey Mongolia on 2019/08/21 19:37
Hi there. You are too expensive. Monthly 10 something dollars. Not all you users rich. Reduce it to 2 dollars a month. Why pay that big money monthly. Are you stupit. Who needs 1 terabyte any way. Reduce it. 20 gb. Give people chance to use your service. We pay money for just pictures monthly. Forget it. You have the best service doesnt mean you have to charge a lot. I will never use your upgrade service. It is much better to delete my pics. So you need to think about it. Why do you charge monthly anyway. Why? So silly. So many millions of people use your service free. Be that way if you think that is profitable for you. I think you are super dup. Super rich. Think about people who are not rich and greedy as you. Bye
Loved it. now is junk.
by elguanaco on 2019/09/08 05:06
I dont use cloud storage a lot, and i thought the 2gb free account was more than enough for my personal needs, such as syncing some files betwen as many computers or devices as I wanted. ( a few apps i use requires dropbox in order to sync.) A few months ago I broke iphone and although I had a mac local backup, i decided to just start fresh. When the time came to access a few files I desperately needed on my mobile device, i re-downloaded it on my new iphone, logged in, and im told that to add my device I needed to remove 6 devices from my account!!? What?! I went to google and found out Dropbox no longer allows free accounts to sync as many devices and will only sync 3. I was bummed, upset because I did not get a warning within the app. Something like “WARNING, adding this device will make your account obsolete and just allow you to sync 3 devices” I would have opted not to activate sync on the new device, but i would have kept all my devices synced. NO, nothing. By me just logging in, it automatically switched my accout. This is a very bad practice. So now im looking for other syncing alternatives.
Great way to access cloud files
by Jedidude on 2018/08/07 02:07
Having this Dropbox App is a great way to have accessto your (Dropbox) cloud documents; specially since it integrates with the built in Files app. It's also a great way to upload things to your Dropbox account. Starting out with 2GB of free data is pretty silly in this day and age, but that describes the service, not the app. What I do find ridiculous about the app is that a simple feature like "Make available offline" is hidden behind a paywall. Really? I need to pay to maintain files on my device so I don't have to constantly use up your service's bandwidth whenever trying to open such files? Just ridiculous..
Constantly reducing free version
by cheme75 on 2019/05/05 17:07
Been a free user for years but now switching to google drive and onedrive due to constantly reducing free storage and now number of devices reduced to 3. Original free storage was 5gb, now down to 2.5gb - not a big issue since my need is mostly smaller files. However the recent restriction limit of 3 devices is a deal breaker. I have 4 I need to sync - desktop, laptop, phone and tablet. I suspect that Dropbox is well aware many people have similar needs so decided to try to coerce users to pay for the ability to sync a 4th device. It’s not worth it when I can use my 15gb free google drive or my 5gb free onedrive just as easily. I’m migrating my files now and will be done with Dropbox.
LOVE our business plan! Please fix one problem!
by JohnPoltrock on 2019/02/05 02:56
I love this app. Totally revolutionized our business. I REALLY NEED on app an undo button. The ability to drag and drop files is nice but it’s TOO easy. Just scrolling through files, you grab one and move it to another file and have NO idea what happened, no way to track it, and no undo. Please fix! Also maybe make it so have to hard press and wait for it to jiggle to move like in iOS. Also be nice to add a blank “sheet of paper” to a file that you can jot notes on and save like a pdf right from the app. This would be SUPER.
It's sooo slooooow...
by thebasher on 2018/09/14 01:05
About a year ago I tried to use Dropbox for photo and video backup from my iPhone so I could clear up some space....It was so slow it was useless. I literally had to upload 1 file at a time or it flat out would not work. Fast forward to today. It's the exact same thing. I've been trying to backup 64 files (videos less than 60 seconds long shot on my iPhone 5) and it's exactly the same thing. To make sure it wasn't my connection I sent a 1.5 gig file to a client via WeTranfer to test and it only took about 20 minutes. On the laptop I have no problems but the iPhone app just doesn't cut it.
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