Search Visibility
App name
Dropbox: Photo & Cloud Storage
Dropbox lets you back up photos and videos, and access files stored on any of your computers or mobile devices—from anywhere. And with advanced sharing features, it’s easy to send any file, large or small, to anyone. Features: • Automatically back up the photos and videos in your camera roll—all in the background. • Access any file in your account—even offline—and preview over 175 file types, no special software required. • Easily share large files by copying and pasting a link you can send to anyone, even if they don’t have a Dropbox account. • Scan documents using your camera, and turn receipts, documents, whiteboards, and notes into PDFs. Sign up now for your free Dropbox Plus trial. You'll have room for all your files, and space to spare, with 2,000 GB of storage. Our latest sync technology can automatically move stale items off your computer and to the cloud. And Dropbox Rewind lets you roll back any file, folder, or your entire account, up to 30 days. Or, existing Plus customers can upgrade to Dropbox Professional. With 3 TB (3,000 GB), you can store all your stuff—from work projects to personal photos—and have space to spare. You and your clients can comment on most file types without leaving Dropbox. And you can protect your work with a watermark, add shared link controls, or rewind your account up to 180 days. Before starting a trial or completing payment, you’ll see the plan price. This amount will be charged to your iTunes account at confirmation of purchase and on renewal and will vary by plan and country. Dropbox subscriptions renew monthly or yearly, depending on your plan. Your account will charged for renewal 24 hours before the end of your current billing period. To avoid auto-renewal, turn it off in at least 24 hours before your subscription renews. You can turn off auto-renewal anytime time from your iTunes account settings. You can manage and cancel your subscriptions by going to your account settings on the App Store after purchase. We’d love to hear from you! Join the Dropbox community: Terms of Service: Privacy Policy:
Difficult To Use on an ipad
by SweetSandals on 2020/05/31 16:59
I find this unwieldy and difficult to use. I can’t seem to get my files that are in it to iCloud Drive.They are just stuck in Dropbox forever, I guess. I don’t like it at all and I’d like to delete it, but I’ll lose my files if I do. Gah!
Won’t let me unsubscribe
by Sophieglz on 2020/05/31 15:55
O have had drop boxes subscribed for about a year and have been trying to cancel it since month 1 , it won’t let me, I’ve watched YouTube tutorials, investigated on google, asked people, NOTHING WORKS!
Great, but ......
by JAY DIDDY on 2020/05/30 19:57
Love DropBox and have used it for years, but recent iOS app updates have broken the current uploads section and it no longer shows the progress of an upload. I use this feature to ensure all of my photos and videos have been uploaded and now I have no idea. PLEASE FIX!!!
Good features, horrible customer service
by MarlaE on 2020/05/30 14:09
I’ve used Dropbox for years with no issues, although it is overpriced and their peculiar insistence on landing you on “Recents” rather than “My Files” is annoying. However, if you must purchase Dropbox, do it on their site and not via the App Store. Here’s why: They sent me a note saying my payment method (Apple) was invalid and I had to “update” my payment method with Apple or lose my paid features on May 31st. Spoke with tech support via chat and confirmed that my payment info is up to date, and that it has successfully gone through for ApplePay, dozens of other apps, and a couple of streaming services. He escalated me to someone who days later sent me a boilerplate email that showed he hadn’t read anything from the previous conversation. I replied, explaining again. No answer. I wrote back asking for an ETA on a response, as May 31 was fast approaching. No answer. Then on May *29* — two days before the supposed deadline — I got an email saying “Your account has been downgraded.” Finally managed to resubscribe by severing my payment within Apple and purchasing on their site (although now I wish I hadn’t). And *still* no response from customer service.
by Moses Apana on 2020/05/30 04:17
This is my #1
Do not collect browser data
by sgdesai74 on 2020/05/29 03:48
Do not collect browser data , you must respect person privacy as we expect from others .i think it’s none of your business to see what I am browsing.
The scrolling dot on the right does not show on html files 50% of the time
by Gzcp on 2020/05/28 22:16
The scrolling dot on the right does not show on html files 50% of the time.
Destroying my battery life
by voska on 2020/05/28 11:26
I’ve had Dropbox installed and been a user since 2012 and I’m very disappointed to have to write a bad review now. My battery has been dying incredibly fast lately so I went through the logs and it shows that Dropbox has been active in the background pretty much 80% of the time. Like 120 hours this past week! Even though I haven’t opened it once in that timeframe. I tried opening and force closing, but the problem persists. I checked whether I had a file downloaded that it was trying to sync, but that didn’t seem to be it either. I’m at a loss now. I’m not sure what to do. I use Dropbox occasionally, but it’s not worth the battery usage. @dropbox - if you want to reach out to me to solve this: matt [at] {username} [dot] org
Current Uploads issue
by AppJ1234 on 2020/05/27 00:51
Overall, Dropbox is great. On iOS, however, the recent updates have made the current uploads blank, so it no longer displays how the uploads are actually progressing like it used to do. Fixing this will push it back up to five stars since then it will be possible to know if it is up to date with syncing.
Deliberately made the app worse to make more money
by CalebOfTheHampshireCalebs on 2020/05/26 21:23
With the latest update, Dropbox spontaneously and arbitrarily required me to remove multiple devices from my account or pay to upgrade to premium to continue using the app as I have been for years.
Slow Upload Speed
by MMan03 on 2020/05/24 18:28
Uploading photos from my Album is super slow. It took nearly 10 minutes to upload 30 photos from my photo library.
Awesome app but 1 minor problem
by mylo647 on 2020/05/23 18:37
The only problem I have with this app is the scroll ability is different than the normal iPhone scroll on the right side. The only reason why I’m saying this is because it’s harder to click when scrolling through a lot of pictures.
by arshaHk on 2020/05/23 18:25
Needs some changes
by SummerAshlie on 2020/05/23 13:10
So first off I use Dropbox constantly and is a huge part of saving my photos, videos and files . Since the latest updates I see two glaring issues, first is that the background upload feature has not worked properly for a while and needs to be fixed. I don’t want to have the screen open on Dropbox all night just so everything backs up. This leads into my other issue, you used to be able to see what was being uploaded with its progress and would tell you how many more files still need to be. When it was finished it would say there is nothing left. Now all of these features have been taken away, please bring them back!!
Dropbox rating
by iagidennis on 2020/05/23 03:56
Poor design
by Sahlooochi on 2020/05/23 02:45
Obviously a very useful service but I resent that it will only transfer files/photos while Im staring at it. Do something else on my phone and the process stops.. 🤔 do you not realize I have other things to do besides sit there on a stagnant screen?
Long time user - one ask!
by naliye on 2020/05/22 16:25
Hi there! I’ve been with Dropbox for what feels like a common law marriage length of time. I’ve been backing up all of my photos for years to Dropbox rather than keeping them in my iCloud. There is one feature however that I’m DYING for you to implement. In the Apple photos app you have this open search technology where you can search “apples” or “beach” or “Mom” and the photos get easily pulled up for you. I would be over the moon thrilled if you could build a search functionality like this to the Dropbox app. I spend so much time digging through years of images. It would take forever to move them back to iCloud just to make it easier to index but I am tempted! Thanks so much for hearing me out. Appreciate it!
by Review. 0988 on 2020/05/22 13:54
Nothing opens and I just see lines and lines of data jibberish. None of the links will open. No way to figure out what the files are or how they got here.
pdf won’t preview
by HateNewApp on 2020/05/22 01:21
normal size, not in a shared folder, nothing unusual about them - except that suddenly they won’t preview on Dropbox. All it will show is “data” about the file ie it’s size. Useless and annoying. Recent “feature “ apparently. Similar files in the same folder display normally.
Great Ap
by Magic348 on 2020/05/21 23:40
My son in Law put me on to drop box about 8-9 years ago. It helps with storage problems immensely. I would recommend it Highly.
lost all old photos
by JulesJoy712 on 2020/05/21 15:53
expires your password after a while and won’t allow you to login. lost all my old pics!! :(
Storage issues
by djbbucsn njn on 2020/05/21 06:15
I’ve deleted a ton of files n I still keep saying it’s full. Irritating
Colors are faded
by shar pi on 2020/05/20 22:28
Dropbox is amazing! I use it for my photography business. However, the photos that are transfered to dropbox, the colors are faded in the Dropboxfolders. Once they are exported onto our phones, the photo is back to its oroginal form. Normal colors. Please fix and this app is an easy 5 star app for me
Crappy updates that disable it
by srogoff40 on 2020/05/20 07:53
After the app updates on your iPhone the app will not function and attach documents to emails, etc. You actually have to delete the app and reload it to get it to work again. Total crap engineers. Worst customer support. When my subscription runs out, that’s it. No more.
Absolutely disappointed
by snap:eyadnus on 2020/05/20 04:01
My Dropbox account has been deleted without no reason I’ve went through my emails and everything and it’s literally been disabled for no reason, I want my Dropbox back I have important stuff on there ;and here’s a suggestion you guys should stop deleting accounts for inactivity or just in general you have no right to be doing that to be deleting people’s accounts it’s annoying they can do it themselves; now I have lost all of my files and documents for this inconvenience 😡
Great app
by accsmc666 on 2020/05/20 03:28
Fantastic app! Have been using for years and I enjoy the peace of mind knowing my pictures are safe!!!
Help interface lousy
by PCSMusic on 2020/05/20 02:26
Help seem so retro. Can’t remember having to screen down and down and down to get to minimal useful help. I just wanted to send a friend an photo to download and only help I got was how to send photo to view only. Nowhere did I find how to do this very basic operation. No tutorials just reams of instructions. Why should it take 3 hours of my time to find how to send photo so friend can download for publication? I’ve spent 20 years with Photoshop and even Adobe has excellent help search and 100’s of tutorials
Perfect cloud storage
by Kaufhiq Islam on 2020/05/19 23:23
I have subscribed for 2 TB annually and it’s awesome so far. Working perfectly as expected but as for my iPhone 11 Pro Max it’s doesn’t upload in background even though I have turned on Background Refresh & Location I allowed Always. Fix this please? Thank you.
Why sending to Dropbox requires email?!
by Alex593772 on 2020/05/19 04:17
Open photos on iPhone, select photo, press Share, select Dropbox. Now i only want to send it to the folder in Dropbox. But app requires the email recipient?!! Why? Without dummy email there is no way to press the Post button.
by Prosumer on 2020/05/18 21:37
Needs more bobs
Update Fail!
by JaimeNix on 2020/05/18 15:18
Ever side the most recent update, my app has not even opened! I’m super frustrated because I use Dropbox every single day. I use it even more now that I have to work from home. Having access to files from the office & home is imperative to my business & now it doesn’t even open! I have had to uninstall & reinstall it twice. I’ll change my rating once it starts working again. Until then, your Update was an EPIC FAIL!
by absolclean on 2020/05/18 13:29
We all need digital help these days. Drop Box is one of those apps, valuable apps, which we an take advantage of. If you forget you have it, doesn’t matter, because they’re always there! They always have your pics when you need them. I just changed phones; I have Drop Box! Most of my photos are saved there. I have no photos, but I have Drop Box. My important info is there. Later I will download pictures, but if I bring in my Drop Box folders, I have everything I need! Tom Kipfer
by Frankynr on 2020/05/17 15:49
Excellent service great to file documents.
It works
by DVC1911 on 2020/05/17 00:02
I used to be a DropBox user but got lured away. I tried Google backup and synch, Onedrive, and others. After way too many hours spent fussing with other apps I’m back to stay with DropBox.
Good stuff!
by Get In There! on 2020/05/16 12:29
I am enjoying using your site!
If this app is good then
by AUK_TakeDown on 2020/05/16 12:06
If this app is good then I will always use it I wouldn’t delete it. But by the comment it’s seems really good so imma download it Nd I will give u guys a full star. And I guys deserve a good job for this app. And I wish I had WiFi but I cant get one because we’re always poor we only get food stamp card Nd pfd. Which I’m ok with that I don’t always pay my phone which is ok I’m not greedy for money cuz I’m used to being broke all the time.
Billing after cancellation
by Valgal610 on 2020/05/16 07:07
I subscribed to a free trial of dropbox, I tried to cancel it after a few weeks because I no longer needed it. This app makes it so difficult to cancel, it refers you to instructions on how to delete. Those instructions are completely invalid and do not assist in deleting the service. I was finally able to delete the service, however once my free trial ended dropbox attempted to bill me again. Fortunately for me I was able to stop the transaction. What kind of scam is this that allows you to enroll in a free trial and not allow you to cancel the service! Never again!
by Freskim Januzi on 2020/05/15 23:13
The password recovery emal never comes but when its dropbox for subscription comes so often. Its so boring only for pay. This is really a bad problem i might think of changing to another app.
My business drop box
by Tikotim on 2020/05/15 21:22
This app is a life saver. I use it anywhere and everywhere I am during the day or night!
How do I cancel subscription?
by gdog120 on 2020/05/14 19:49
Cancel subscription
No customer support
by Hannukaham on 2020/05/14 14:23
No support available to customers.
Subscription problem
by Macvana on 2020/05/14 04:28
I canceled my free subscription but when I checked to see if I canceled it under the app the bar that says subscription still says subscribed. I wanna know if I canceled my subscription can any help me with reassurance that I did canceled it so I won’t be billed. Thanks.
A very useful tool
by afendoulis on 2020/05/13 20:45
I am an Orthodox priest and have used this wonderful program for years. I have stored my files here for easy access on my iPhone,iPad, and laptop computers. It is my one source for retrieving my files. I could not do my work as efficiently without it.
Great app...but.
by Red Line Home on 2020/05/13 18:54
I’ve been using DropBox to share reports and photos with my customers. I liked how I could link who had access to each file.
by retsiemknuF on 2020/05/13 15:20
This is the best means through which to share substantial video files where the production values are high and remain so, in my opinion. It’s an amazing vehicle.
Has gone downhill
by bse_sf on 2020/05/13 01:10
Like so many apps that started out with a good user experience, they’ve added too many “features” that make it harder to use the most frequently accessed functions. The worst thing is that you’d think your folders would be easily accessible for some sort of home page, but they are not. They’re buried under a bunch of “recent” stuff and not on the main page. Other issues too, like weird upload options that generate email messages and then won’t send. It’s a pain.
Really good
by Biscuits nd nuggets on 2020/05/12 08:14
I like that you can save all your photos in case your iCloud decides to mess up
Limit 3 devices?! Crazy
by kjv1769 on 2020/05/11 23:06
Love Dropbox! BUT who only needs files to sync to 3 devices? It’s like the Dropbox executives stepped back into 2008. With Google Drive, Box, OneDrive, etc you would think Dropbox would try to be more competitive. I’ve been using Dropbox for 10 years and have signed up at least half a dozen other people. Sad to say that I will be leaving Dropbox with their new 3 device limit.
Forward to the next file or rewind
by ChrisJamez103 on 2020/05/11 23:02
It would be a five star for me if you were able to forward to the next file/track/mp3 etc. I’m a daily user and I record music and share files daily but when I’m listening to it I would like to forward to the next
Hit or miss
by loquasious on 2020/05/11 17:25
Works great when at home. A WiFi connection anywhere else; my files are unavailable. I don’t trust the app to save photos. But am frustrated enough when I need to access a doc and get oops message. There are no instructions and can’t figure why my iPhone can only access Dropbox files only from home.
Gotten too complicated to download!
by Jeffotos on 2020/05/11 16:08
I recently sent folders in Dropbox to a friend on a Windows PC. I assumed all he had to do was click on the link to download the files, like I do. He’d used Dropbox before with other people. But instead he described a nightmare of having to make a username and password, a Google name and new password, asking him to subscribe to Dropbox, etc. He gave up, so I came over to see for myself. He wasn’t kidding. We could NOT figure out where the link went after he clicked it in the email. It took us to a Dropbox website showing sections for everything EXCEPT the files we wanted! I ended up using my USB thumb drive instead.
Loving the extra storage / need photo tagging
by sokeefe001 on 2020/05/11 05:21
Just moved all my stuff over to Dropbox after upgrade it my storage. Would love an enhancement for tagging photos or some way of grouping them by person like many programs do these days.
Doesn’t work as well as could for needs
by Edle81 on 2020/05/11 04:57
Have to many issues with pic files not being “accessible”. I’ve looked up the reasons this happens, and I wish these would things that would be changed/updated. Plus not every pic falls into these reasons. There seems to be a glitch when I upload sometimes. It’s missing hundreds of pics. It’s a huge loss in productivity and very inconvenient. I also don’t like that the file name has the dashes. I can’t just easily back up pics on my external hard drive because of this. Not an app I want to pay to upgrade for biz uses, if these things are going to be such an issue.
by Tecalitlan on 2020/05/10 17:53
La mejor app.
by Purple1!2 on 2020/05/09 16:19
Excellent app. Of course there is always room for improvement.
by F*CK DROPBOX on 2020/05/09 14:27
Photo Handling
by Ganekag on 2020/05/09 03:54
I like Dropbox for most things, but they dropped some photo support that I liked very much a while back after I had invested a lot of effort setting it up. Now using it for photos is very awkward.
Limited space
by Mati Arzola on 2020/05/08 15:41
I just wish it had more space
Very useful app
by phatmann on 2020/05/08 04:44
I use it every day. Super useful. Only one major gripe: you cannot fast forward through a folder of mp3s when playing one.
DropBox helpful in exchanging paginated records for trial
by five mile a day Peter on 2020/05/07 15:52
I keep all my medical records on DropBox, paginated and share them with all counsel pretrial. This leads to agreement among counsel as to what records will be admitted in evidence. No surprise for any counsel. Records can be easily emailed to each counsel. Very helpful. I have never had opposing counsel object to disclosed records being admitted at trial.
This app is so bad on the iPad and Mac
by @davessuccess on 2020/05/07 03:50
Please make it easier to drag and drop or share. I can drag and drop stuff in a list but if I’m looking at a photo why can’t I pick it up and just drag it?! I didn’t event think it was possible until I accidentally dragged a photo in the list view. So utterly!! 🔥🤬💨
scan documents
by im310800 on 2020/05/07 01:07
hi tank u for you excelent app. In the new updates, the scan documents feature has not been improved compared to the older versions, and it has become even worse. Please return to the older versions.
Folders on top!!!
by @Sigil on 2020/05/05 08:56
Every other file app does this!
Terrible. What am I paying for?
by Trey Sy on 2020/05/05 04:22
Seriously the whole service has gone to hell. The app never works. If you select more than five or six photos at a time to upload the files just sit there waiting to upload. Imagine trying to upload several hundred photos; it is impossible. You keep having to select and upload your files fifteen and twenty times before the app will upload. What a waste of time. The online one is just as bad as half the time it won’t show half my files even though I know they are uploaded to Dropbox. And somehow I pay for this service.
Very disappointed
by WGRI on 2020/05/05 01:09
Not so user friendly if you to cancel. They make. It extremely difficult.
Leave well enough alone.
by The_Road_Warrior on 2020/05/04 23:51
Why did you mess up a perfectly good app??? Now I’m forced to send an email when I want to save something to my Dropbox?? Can you say stupid?
Please kill me. I’m just trying to sort my files.
by GonnaNeedABiggerBloat on 2020/05/04 17:31
Apparently, the sort option at top under files tab doesn’t sort anything as it should. Gawd
by jejshfhfosk on 2020/05/04 09:50
This app is EXTREMELY slow. Uploading videos takes days on end. I uploaded 2 4-min long videos and one has finished uploading and the other has been uploading for close to 2 weeks now.
Not user friendly
by cfall on 2020/05/04 07:22
I’m really confused. I got 2 folders. Now nothing. I keep going in circles. You say download and click on a certain word. That word I not anywhere. Claudine
Suddenly won't support my devices without $$
by sfwrtr on 2020/05/02 19:47
When I started with Dropbox, it supported all my devices. Now it says I have 16 of 3 devices, and won't let me use it on my iPad. Let's see: iCloud $9.99 per 2TB, Dropbox $11.99. I'm already backing up to iCloud. Add another monthly payment or use iCloud folders? This review is what happens when you don't allow users that have been with you for, let's see, forever to run without issues when you change your business strategy. You lose them.
iOS vs Android
by Ish Reviews on 2020/05/02 03:47
Thank you for your cloud services. My videos playback perfectly on my Android phone in any room, but not so perfect on my iPad. Unlike other popular cloud services, Dropbox seems to require both a strong wifi signal (3 bars on my iPad) and fast internet service (over 10mbps) to playback videos without any blur. Other cloud services playback my videos with a good WiFi signal (2 bars on my iPad) without any blur.
Fix the problem
by Mars Morales on 2020/05/02 00:40
Good app, but fails to be consistent with the maintenance. The only thing the app lets me do, is see pictures the themselves. Anything else I just get an “error” pop up
by Tonuia on 2020/05/02 00:34
I am having issues with my Dropbox! I've tried to sign in and I keep getting an error message telling me something went wrong. I have a very large file that I backed up with THOUSANDS of pictures that will not load and I can not access on the app or a computer because I can't sign in. I am using my email address that I signed up with. I have been paying for Dropbox for over a year and THIS is bull. I have not backed that file up anywhere else and I better not have lost it! Please contact me to help me figure out how I can sign in to my account!
My special memories .
by coffeicecream on 2020/05/02 00:26
Great to see my precious love ones with one touch at Drop Box 👍👍👍👍👍
My Go To Sharing Filer
by bespell on 2020/05/01 23:32
I love DropBox ever since my friend introduced it to me. Great for file sharing between my devices.
This has to stop
by clevland brown jr on 2020/05/01 05:19
Kids on Facebook are using Dropbox to compose files of minors and expose nudes of little girls , I hope this app looks into it and try to change that
New update and now my videos won’t load
by samanthap0707 on 2020/04/30 18:50
I’ve used this app in the past to upload videos edited on my phone to my computer with minimal compression and quality loss, and now within the last month I’ve been unable to upload them without an error message occurring saying that “there was a problem” and saying nothing more than that. I don’t know if it’s video length or size but other than that it’s a fine app.
by The Oklahoma Prairie on 2020/04/29 14:57
I have used Dropbox so many years that I can’t even remember when I started. I do remember why, though. I think I had so many jump drives that I could have made a Betsey Johnson charm necklace! I needed accessibility to files wherever I was using a computer. Dropbox has been and is my only go to for complete accessibility. I can access, edit, share-whatever I need to do no matter the device. I never have problems with finding files. I had my first computer in the 80s: cute little square disks. If they got stuck, the end of a paper clip inserted into a tiny hole would pop it out! Then the round disks and jump drives. Dropbox: 10 of 10 in accessibility. 10 of 10 in functionality. 10 of 10 in usability. 0 of 10 in necklace charms suitability! The
Too difficult to cancel
by troublescully on 2020/04/29 14:50
I went through all the steps to cancel, directions said if it didn’t show up in the final step then I had canceled it. Now here it is trying to get money from me. What does it take to cancel a trial? Seems like a scam to me. CANCEL ME!!!
Distance learning
by a.m.cagg on 2020/04/28 22:34
i was able to use this when scanning my documents to submit the paper form as virtual. super easy and helpful for google classroom users
by djroyelle on 2020/04/28 19:23
Expensive... gonna have to delete this.
by TheRealityofit on 2020/04/28 15:59
First of all, why you can’t set up auto photo update based on a time is beyond me. Your current design is terrible. Second, when I switch to another app for a moment, the app resets me back to the home files page. Crazy frustrating when I’m in the middle of something.
Thanks for a great job!
by ej.ath on 2020/04/28 00:20
So comforting to know I’m not going to loose important documents or precious pictures of my grandchildren, iCloud lost a huge amount of my videos and pictures that could never be replaced. Heartbreaking!!!!!
by Tigers FB Coach 32 on 2020/04/26 23:54
The handiest think since a shirt pocket. Thanks
by wrd2mm on 2020/04/26 02:52
All the Facebook thots getting exposed
Difficult to cancel
by ScrapnNanna on 2020/04/24 22:16
Been going in circles to cancel. No customer service
Good Organizer but worthless for video sharing
by Michael Kinzer on 2020/04/24 18:21
This app keeps my files conveniently located. I often need to upload 1-10 minute videos to send to clients, and this app takes HOURS to upload them. There are several suggestions to fix this. None of them work. I’ve emailed support and they can’t solve it. Seems like a $100 a year subscription could provide better service.
Update won’t download
by #&*! on 2020/04/24 17:45
I can get the update to download, so as far as I’m concerned, it’s useless
by Rachg37 on 2020/04/24 16:11
Put the app on Apple TV so I could watch my lessons with on big screen... sometimes the files have my content and sometimes they don’t... all files show that they are there but 80 percent of the time when I open a file, the videos in the file are not there on the Apple app. Also I’ll randomly have to go through the “reactivate” nonsense half the time I go to use it. All the info is in my phone app, but using it on Apple TV (which is why I got Dropbox at all) is a complete nightmare!
It deleted my entire Desktop
by KeoniKS on 2020/04/24 07:47
After a recent computer crash I had I was attempting to put things back to normal and reinstalled Dropbox. After it installed and logged in it was already full but attempted to copy and sync my entire desktop. This didn’t happen before when I first installed it and it began lagging my entire computer. So I tried deleting the folder but it took my entire desktop from my computer and multiple files ranging from personal and work. Trying to recover failed because there file box it was trying to sync was only a partial download and only had file folder names and none of the content. I’m not gonna pay for an app that will try to take on more than it can handle on the free plan. I’ve only used this app to make it easier to share files between computer to phone not entire programs from the desktop nor did I ask it to sync. I might have screwed by a simple update for the sync computer but I never had an option for how to sync it and I usually have to initiate it but this was unexpected and stacked up on current problems.
by PeguesD on 2020/04/24 06:38
Awesome tool!
upload from ALBUMS
by Sergio-Fotoman on 2020/04/23 23:10
It is not possible to upload from ALBUMS. Big -roblem
Review 23 April 2020
by Markp17 on 2020/04/23 07:22
While Dropbox is great, useful and we all appreciate the hard work with updates an update with “we update regularly” and no further info for each update is spectacularly lazy and shows a lack of care for customers. Let’s see some real info we can get our teeth into and understand why updates can be more than 200mb each time. Data costs money and that is not welcome when it could be a spurious update.
by 53653653653643643543542542 on 2020/04/23 00:49
Account disabled
by Nice4567 on 2020/04/22 06:55
Been trying to get in contact with customer support in over a month to correct issues and have been unsuccessful in doing so. Horrible app. I’ve lost 6 years worth of content and I was still billed for a month of service that I had no access to. Horrible and bad customer service. Ridiculous. Update: 4/21/2020 Still no help from customer service. Still locked out of account. Lost so many photos and memories 😡
Soils consultant
by Matkylai on 2020/04/21 03:13
Friendly program
Cancelación de subscripción
by Micalnahir on 2020/04/20 20:51
Estuve utilizando el periodo de prueba de la aplicación y antes de que terminara cancelé la suscripción . El día de ayer me enviaron un mensaje indicando que me estarían facturando, porque ya utilicé el periodo de prueba. Entro a suscripciones a la pagina AppleId y aparece inactiva, pero cuando presiono en la suscripción aparece activa. Se me ha dificultado demasiado cancelar; con otras aplicaciones no había pasado tanto problema.
Very elusive
by Dryarber on 2020/04/20 01:34
Clearly my account was automatically charged $119 plus dollars for Dropbox Plus. Information on how to receive a refund eludes me. The strategy of automatic charging people for a subscription yet not automatically given guidance on how to obtain a refund is frustrating. I want my full refund.
Please Fix This!!!
by YenrahMusic on 2020/04/20 00:54
Dropbox is awesome but there is one feature that needs a major update. If I make a folder I can send a download link to anyone in the world whether they have a Dropbox acct or not and they will have access to the files included. But if I “share” the folder with someone (which gives more access and capabilities) they can only gain access the files if they have and acct AND have enough space in their acct. Now the sender has to go back and send a link rather than simply share the folder. Its just a hassle and users should be able to download easily whether they received a download link or a share invite.
Great! But...
by Sjshdudjnrj on 2020/01/22 20:42
Ok, so first off, I want to let the devs know that they did an amazing job making this app. It has a simple design, looks great, and is very user-friendly. One thing is that Google Drive offers 15GB for free, while I think Dropbox only offers 2GB. Maybe for the free version, upgrade that a little bit. Anyway, I mainly use Dropbox over any other service, because I believe it's better, but I might have to switch to Google Drive for more free storage. The one thing that I would add to it, is shortcuts. For example, if I could have all my files in one big folder, and them scatter them across different folders using shortcuts to the same file, in the big folder. I use Dropbox to keep my music MP3's, but I can't have them in different floders without copying and pasting, which would take up twice the storage. I would have multiple folders, and ,for example, have my song in one folder, and another, without doubling the storage. I would want them both to point to the MP3 in the big folder with all my files, that I mentioned before. I would love to have this tool, and I'm sure a ton of others would. This would definitely bring you over the top better than the other cloud storage providers. Thank you for making an awesome program for us to use!
Good features, horrible customer service
by MarlaE on 2020/05/30 14:09
I’ve used Dropbox for years with no issues, although it is overpriced and their peculiar insistence on landing you on “Recents” rather than “My Files” is annoying. However, if you must purchase Dropbox, do it on their site and not via the App Store. Here’s why: They sent me a note saying my payment method (Apple) was invalid and I had to “update” my payment method with Apple or lose my paid features on May 31st. Spoke with tech support via chat and confirmed that my payment info is up to date, and that it has successfully gone through for ApplePay, dozens of other apps, and a couple of streaming services. He escalated me to someone who days later sent me a boilerplate email that showed he hadn’t read anything from the previous conversation. I replied, explaining again. No answer. I wrote back asking for an ETA on a response, as May 31 was fast approaching. No answer. Then on May *29* — two days before the supposed deadline — I got an email saying “Your account has been downgraded.” Finally managed to resubscribe by severing my payment within Apple and purchasing on their site (although now I wish I hadn’t). And *still* no response from customer service.
One year no change
by TiredMomAndNurse on 2020/04/14 02:19
A year ago I reached out for help bc all of my photos I edited on my phone or the hundreds of “portrait mode” iPhone photos were uploaded in their original mode and their “edited” portrait mode. When you click “automatic upload” it uploads your photos in chronological order with dates they were created. Which is great. On the portrait mode or any edited photo, it uploads two versions. I was going through and looking at file size and deleting the one that wasn’t edited so that my terabyte of storage wouldn’t be full. The tip they gave me was to click “manual upload” and manually upload all of the portrait mode or edited photos that I wanted to not have doubled. I did this. The photos were not uploaded by date taken and the file names were changed. But they were not doubled. Then, I clicked “automatic upload” to upload all of the other unedited photos and it still uploaded the edited ones I had manually uploaded bc the file names were different. I have reached out a handful of times about having an option to click or fixing the manual upload bug that changes the file names and causes more duplicates. No changes have been made. Dropbox is the most expensive storage app but don’t expect the most expensive quality.
I really wanted to like Dropbox
by Artemis12234 on 2020/02/03 16:43
This is a review on Dropbox in general. I wanted to use Dropbox to back up files I accumulate on both my phone and my computer over time onto a cloud. This includes work files (minimal though) and (mostly) personal photos/videos. But I have so many issues syncing files whether it be from my phone or my computer, I just can’t do it anymore; it takes way too much time. And I’ve had the paid version for a couple months now! I thought maybe Dropbox just had a learning curve but the issues are perennial. I constantly have to troubleshoot the syncing and google solutions for things like clearing the cache on my Mac. It’s like I have to treat Dropbox like a baby, only back up 50 photos at a time or it glitches and never uploads at all. Even troubleshooting pages from the Dropbox website don’t solve my problems, even if it’s only 4 simple steps. I don’t understand—I thought DropBox was a large and reputable company used by professionals. I’m using Dropbox for mostly light, personal reasons and it doesn’t work properly. Looks like I’m going to have to back up the old fashioned way: external hard drives.
Great app except...
by aWiiPeanut on 2020/04/14 13:16
Overall this is a great app. It allows you to categorize your files just like on a computer with folders and sub-folders, etc. It is relatively easy to move files around from your ipad or phone, send them to another app to markup, and upload. The main problem I have with this app is the buttons at the bottom of the page when you are viewing a document. They have recently added a big blue button right in the middle at the bottom that says OPEN. The grid and magnifying glass buttons to the left of that were bad enough but now I have to try and read around the big OPEN button as well. I use Dropbox a lot for quizzing myself and I’ll save questions/answers and scroll through them, answering them in my head as I go. The buttons get in the way of reading my questions because scrolling too much will show me the answer. These buttons need to be added into the top banner or lower banner and not on their own. It would make this a 5 star app for me!
All files lost and not given a refund
by Tahisha on 2020/02/12 16:57
Edit: The company’s response is unacceptable to me, neither taking accountability for their lack of communication or defrauding me out of my money. I will never be using or recommending their services to anyone and with these business practices I am sure they will go out of business sooner rather than later! I found charges on a credit card statement that I thought had been cancelled going back two years with a monthly subscription to Dropbox. Because the account was linked to an old email address that I could not recover, I lost about a thousand photos of my family and travels. When I contacted Dropbox the agent I communicated with refused to speak with me on the phone, could not recover my photos, would not refund me the monthly subscription that I had been paying for this “service” unless I gave them my credit card number over email, AND would not let me speak to anyone else. If I could give zero stars I absolutely would, this is a horrible company. Google Drive is superior in every single way and I have never had a single issue with them!!
One last thing
by Nightmare13473 on 2020/02/09 23:48
I’m really happy u added a Dark version to it, now I’m not straining my eyes with all the white, I never liked bright things, but to get to the point, there’s one last thing I would love for u to add to the app. I download audio files on Dropbox and I use it to listen to it when ever my WiFi decided to cut out for a few hours (ya it does that I’ve been trying to get it fixed) now it plays the files just fine, but whenever the song ends, it doesn’t go to the next one, so I have to stop whatever I’m doing, go the the app, and either replay the same song or just find a new one to listen too. And I don’t like being stopped in the middle of drawing or doing work. Is there a way u could add a media player or something? Like when u play a music or video file it just goes or opens up the media player? Plz if u can do it I’ll be very great full, I'd definitely have less distractions when I do my work.
It deleted my entire Desktop
by KeoniKS on 2020/04/24 07:47
After a recent computer crash I had I was attempting to put things back to normal and reinstalled Dropbox. After it installed and logged in it was already full but attempted to copy and sync my entire desktop. This didn’t happen before when I first installed it and it began lagging my entire computer. So I tried deleting the folder but it took my entire desktop from my computer and multiple files ranging from personal and work. Trying to recover failed because there file box it was trying to sync was only a partial download and only had file folder names and none of the content. I’m not gonna pay for an app that will try to take on more than it can handle on the free plan. I’ve only used this app to make it easier to share files between computer to phone not entire programs from the desktop nor did I ask it to sync. I might have screwed by a simple update for the sync computer but I never had an option for how to sync it and I usually have to initiate it but this was unexpected and stacked up on current problems.
Great App but very unstable after update
by KJP2U on 2019/06/23 18:34
I’m having the same issue as Dudebraj9000. I have an iPhone 8 and have been using Dropbox for years. I agree that the updates have had no added value other than adding additional steps. When I’m uploading photos, I can no longer scroll down to see which photos are uploading. It jumps back to the top. Also, when I go to a photo album from Dropbox to upload photos, it will jump to photos from 2017 or 2018 unless I scroll real slow. Also, if I “move” photos from one folder to another, it now leaves me at the folder the photos got moved to instead of the folder I was working on... really annoying. I believe that if I “copy” photos from one folder to another, it will put me back to the folder I was working on, which is the way it has always been. Lastly, I had disconnected any auto uploads or syncing to Dropbox from the start, yet there is an album again called Dropbox with photos sitting in it... some very old photos. So I don’t know if those photos were uploaded or not. I have never auto synced my photos with Dropbox because I like having control of it. I gave you 5 stars because I use Dropbox every day and I trust that you will fix these issues. Overall, it has been fantastic, but more so in the older versions.
Attach a Dropbox File to an Email from Within Gmail Not Supported on an iPad
by SoulForce1 on 2020/04/08 01:10
I am paperless and use DropBox for literally everything business and personal, therefore, I find it extremely annoying and cumbersome that when composing an email using Gmail on my iPad I cannot attach a file directly from Dropbox. When I select the attach function (paper clip), the only options for attachment sources that appear are Google Drive, camera roll, and recents. The online help forums state that I should approach the problem in reverse, namely, open my file in DropBox then select Open File in Gmail. While this does open a new Gmail message with the file as an attachment, this backward workaround is useless if I already have started composing an email within Gmail because the attachment cannot be assigned to another preexisting email within Gmail. Also, there seems to be no way to attach more than one file to the same email. Email attachments are a very basic function that every user needs so I would think DropBox would make fixing this issue a priority.
Too much money for notta lotta “service”
by The Notorious t.i.g on 2018/07/12 00:39
After the recent update, DropBox stopped working properly for camera-roll upload on my iPad. Their solution? Remove the app, forget the network, fully restart the iPad, re-connect to the network, and re-install the app. Seriously? Good thing I have nothing else to do ... oh, wait. Basement flooded. So yeah, I have something else to do that's rather urgent. Good news is that yes, this did in fact resolve the issue, but really, I have other things to do in my life than reset apps with updates that fail. Especially when paying $75/month for the business version. For $75 a month I expect a MUCH better UI, amazing support, in-file search (not just the file titles), and so much more. Instead, we get the un/re-install merry-go-round, an ok UI, low-availability support (US normal business hours only), and an amazingly klugey sync setup. Heaven help you if your Mac has an external drive. What happens when you get a new Mac? It downloads everything from Dropbox again, even though all I did was remove the USB plug from the old machine to the new. Good job, Dropbox. Well done. Now I gotta wait for 4T of data to re-synch. Their super awesome support response? Well, we told you external drives might not work as expected. I’m totally looking for another service. Seriously, $900 a year for this? I feel like an idiot for locking myself into this “service”.
The love is gone...
by Kht2015 on 2019/10/09 13:21
I used to love Dropbox. Started using it when I was a student when it first came out. Now I used it mostly for ebooks in the .prc files and export directly to Kindle. Have it on both my Iphone and Ipad. But for some reason after the last update I cannot directly export those books to Kindle anymore. When I click on the file Dropbox doesn't recognize it as a Kindle document anymore and came across as data and said it is incompatible with Kindle when exporting. I have been doing it for years. It still works on my Iphone because I have not updated. I was planning to upgrade to a better account but with this issue I am about to jump ship and forget Dropbox altogether. Every major update brings more headache. I am considered tech savvy and can navigate thru pretty much major upgrade/updates on most apps. But this is just too much. I have many files in .prc and now cannot export.
Never liked Dropbox and still don’t
by Conan the Reviewer on 2019/03/14 04:17
This app is confusing and hard to use. A friend sent me a Dropbox link of a song file, and when I clicked on it I got the option to either get the song in the browser or “download the app,” which I had already done. I clocked the latter option, and it just brought me to the App Store. When I clicked open no notice appeared about the download; it just took me to the app. As far as I can tell there’s no way to search through emails or Facebook messenger from the Dropbox app to download the link. I then went back to the link and clicked the other option, “open in browser,” which took me to a playable file but again gave me no options to download the file. I’ve always had problems with Dropbox, and the only time I use it is when someone shares something with me on it. This was one of those times, and though this was my first time using the iPhone app, I came away from it disappointed as usual.
Great except keeps losing recent files
by Paul, just Paul ... on 2018/10/26 00:27
99% of the time when I used this app, it is to do something with one of the three or four files I have most recently edited. For some reason this app keeps losing track of those, which makes it take much longer to use. Last time it was because they forced dropbox paper towns artificially find a recent list, this time the paper staff is back again and all my recent files have disappeared. There is no option to remove the paper spam from the recent list. For bonus points they say it’s easy to contact them if you have problems about the app. It isn’t. When I finally found a way, their support page doesn’t work; it won’t let me choose a device and therefore won’t let submit a ticket. This is of course on my iPhone, the same device the app is running on, using safari, the default and dominant browser. Ridiculous.
Stop changing stuff!
by Dudebraj9000 on 2018/09/18 09:03
Why do you guys constantly insist on changing the whole interface of the app? Seriously. Every update things are different, and not in a good way. Also, I can’t scroll down on my synced folders anymore. It makes my files disappear when I try. This started after the recent update. I’m not one of those “let me speak to your manager” kind of people but I just had to let you know how bad my experience has been so far. Please fix it, and leave it that way unless there’s a really important bug to fix. Also gave you 5 stars because I know you’re hard working people over there and I pay for pro. Don’t hate the app, just hate the constant changes to the overall look of the app that honestly seem more like a step backward than forward.
Now that it’s fixed, it works well.
by Thistlelip on 2019/11/18 22:50
A few days after leaving this review with a one star rating the issue was fixed. When this app is working it’s quite good. This app was great until a few weeks ago when an update removed the ability to close a file and have the entire screen be for the titles of files. As it is now, the only way one can view titles of files that are more than seven characters or so is to start the process of moving a file which then gives a screen that shows the titles. I pay annually for Dropbox and thus have another 9 months before it will be financially feasible to switch services, but if you have not already paid for Dropbox, I cannot stress this enough, DO NOT PAY FOR THIS app. At least until such time as they correct this issue. It is practically unusable as is.
Now Requires App Subscriptions
by justmyopiniontoo on 2020/02/27 16:44
After years of being able to view PDFs, Spreadsheets and Documents, the app now forces one to subscribe to Adobe, Excel, etc. To what purpose? Those of us not using it for business are not trying to update anything: we’re only wanting to view documents that we generate elsewhere. Without the option of “view only,” this app has become useless and only gets one star as Apple won’t allow zero. Edit to Response to Developer’s Reply: I am able now to either open a password protected file for view-only by selecting the “go” key on the keyboard, bypassing the “open” icon for Excel, or ignoring the “go” key and selecting the “open” icon to follow the Excel pathway to edit the file. Thanks! Response to Developer’s Reply: Your reply is demonstrably false. Despite the indications in your help link, the App stopped opening Excel and PDF files that are password protected without using Excel and Adobe. There’s nothing like entering a password in response to Dropbox and then dealing with the prompt maze of those applications to finally get another password screen from them. After years of successfully entering file passwords at your prompt, this happened after *your* upgrades and before I chose to update to iOS 13.3 from 12.x. This is all on you.
Five stars for completely disappointing me!!
by keilaa.17 on 2018/07/24 10:01
I’ve had this app for a while now. They promise to keep all your pictures safe “NO MATTER WHAT” which is all a lie! Let’s say u lose access to the account for a bit so you are inactive with it. Well without them even asking for your permission, they decide to erase your account and all the pictures you saved with it!! I completely believed them like an idiot and deleted my pictures and gave it to them so they can “KEEP IT SAFE” and without even consulting me or thinking about the fact that I have important pictures and things I actually wanted them to keep safe, they just erase and pretend like nothing ever happened. I completely do not recommend this app!! PLEASE DO NOT DOWNLOAD IT!!! GET EVERALBUM OR EVEN GOOGLE PICTURES BUT DO NOT USE THIS!!!
Deleted all my photos
by Piano Mom 0102 on 2019/10/05 23:59
I received emails from Dropbox saying my account was being deleted due to inactivity. (This is a data STORAGE service. How active is one supposed to be?). Their website said data would not be deleted for 2 weeks after the user’s account was closed. I contacted customer support the day I received the email that my account had been closed. I followed the online instructions to reactivates account. However, my photos were gone!! Customer service was not able to help retrieve the photos, nor provide an explanation as to why they were deleted within hours after the account was closed. Your data is not safe on this site, especially with the free version. Dropbox, don’t offer a free version if you are not going to protect the user’s data. I am not referring to the security of the site, but rather the lack of regard they have for the data of people using their site. Two words: Google Drive Bye Dropbox.
🚫 Not upgrading
by The Blonde Cookie on 2018/10/30 02:50
After looking down the long list of seriously bad recent reviews, I’m NOT doing the latest upgrade (operating under the theory “if it ain’t broke, don’t fix it”). What I’m using now, while far from perfect, is adequate; I don’t have to wrestle constantly with the software, and I know what workarounds I need to employ to get ‘er done, so…its not a perfect world, but no new surprises. I already knew their customer support was nonexistent; I have a “story” of my own. I hope someone sues them for false advertising (for claiming they have customer support). I’d say it’s possible to win that in a court of law: if someone pays for a product and substantially relies on the written description of something (“we have customer service available to serve you,” or whatever is written), there’s a case to be made if the person or business incurred a provable loss due to that reliance. Hmmm… 🤔 Dropbox appears to have gone the way of so many apps - it’s all about the Benjamin’s (as opposed to quality, reliable customer support). But, of course, the less peeps employed, the better the bottom line looks. I noticed, however, that their marketing department must be working overtime. How a 4.7 star rating is possible with as many really bad (recent) reviews is absolutely beyond me. Of course, no one would ever skew the review numbers to make an app look more attractive, would they? 🙄
Garbage for how much everyone is using this service
by Zazzers on 2019/04/12 03:16
My buddy has been trying to send me links on Dropbox for years and i used to always have problems with them yet I’m very computer savvy. I finally just signed up for an account because I was forced to transfer some legal documents. As far as I’m concerned dropbox is poorly designed. It should be so extremely simple yet it it is so extremely frustrating. On the desktop I have to login only to get to another page where I have to login again I go back to the first page it seems to be a verifiable page on by dropbox yet it just takes me to another login page very frustrating. Yesterday I’m trying to send the second MP4 file to my lawyer and it just won’t share it this year option is not even there. I could go on but I don’t care. I will pretty much avoid dropbox as much as possible and look for another file sharing service like you should too !!!!
Music Player?
by moukeefe on 2019/09/29 20:55
I’ve been using Dropbox for years. It’s great. One thing I’ve always wanted to have though was a music player that would play consecutive songs or playlists/folders. I have many original music projects going on at any given time and I like to be able to listen to them for further writing inspirations whenever I have a free minute, which is usually when I’m riding my bike from one place to another. I end up having to look down at my phone while I’m riding in order to start the next song and it can get kinda dicey while riding a bike. I have no other issues with the app besides not being able to listen to my music files consecutively. That would make it perfect, for me anyway. Thanks, keep up the good work!
Picture & Video upload is broken
by Ktobs on 2018/10/27 16:12
Picture & video upload now constantly crashes. Very slow upload when it does work. Refuses to upload when the battery is low (even if its plugged in and currently charging!) If I have low battery don't you think it would be IMPORTANT to be able to upload/backup what I can before it dies?!? At the very least they should be an option that says 'continue anyway'. And if the phone is already charging I don't see why that matters? I can't upload a SINGLE picture? Really? Why does dropbox decide when I can or can't upload pics? This used to be a great app but recently it's falling apart. The media player is missing many desired features like fast forward/rewind 15 seconds, etc. Please fix the app! I've been a long time customer but I'm finding more frustrations than conveniences. Please fix the pic and video upload! App constantly locks up and crashes.
Connect A computer
by Hotshtuf on 2018/08/06 20:35
Oh my gosh! I was having a difficult time logging in on my desktop - trying to remember my password and it wouldn’t let me in. I figured I’ll just continue to use the app on my phone, until I saw the “Connect A Computer” button. I pressed it and in a matter of seconds (I’d say less than 45secs) I was able to get into my account on my desktop computer. It was just three easy steps! I’ve been using Dropbox for almost 8 years and thought it was good but nothing outstanding enough to write a review until now. I just hate the little badge icon that appears on a document when saved in Dropbox. I hide it but it comes back... All good tho!
Not worth the hassle if your expecting to store things long term
by laurenie338 on 2019/12/13 17:46
This was one of the first file sharing cloud apps. However, there are much better more efficient apps out there now as the way they promote cloud is old news. Now with cloud you can usually use the storage with or without being active for x amount of months etc. it will always be there so long as you don’t delete from it . That is not the case with this app and seems to be a common complaint . Many have lost important files including myself on account of not seeing a deactivation email. Moral of the story is drop box is out google cloud and icloud are in . Drop-box May as well be obsolete when compared to the other Choices now , that don’t delete your files just after 12 months of inactivity.. 🤷🏽‍♀️
Long time user - one ask!
by naliye on 2020/05/22 16:25
Hi there! I’ve been with Dropbox for what feels like a common law marriage length of time. I’ve been backing up all of my photos for years to Dropbox rather than keeping them in my iCloud. There is one feature however that I’m DYING for you to implement. In the Apple photos app you have this open search technology where you can search “apples” or “beach” or “Mom” and the photos get easily pulled up for you. I would be over the moon thrilled if you could build a search functionality like this to the Dropbox app. I spend so much time digging through years of images. It would take forever to move them back to iCloud just to make it easier to index but I am tempted! Thanks so much for hearing me out. Appreciate it!
by donna381 on 2019/01/06 18:09
Useless app. Not user friendly. I spent an hour just trying to figure out how to open a file, seriously an hour, and could not get past “download Dropbox paper”. Never succeeded in opening one file, much less sharing files between devices. Googled help for this app and was told to click buttons that did not exist (but clearly should exist!). You would think an app that is supposed to help you manage documents would at least have a straightforward way to open a file. That’s the most basic thing most users would want to do and after one hour a person of at least average intelligence can’t do it. I typed the name of my document in the search bar and it told me it wasn’t found. Double checked for typos, again it wasn’t found. Tried with just one word which I knew to be contained in many of my document files... still “not found”. Ridiculous and frustrating.
Worst service ever!!!!!
by vedeta h on 2019/01/05 14:43
I have been a Custumer for over 10 years no problem. I have a yearly contract with them. This year they took the money out of my account. In June 2018 and turned off my service in July 2019. I have been fighting with them for months I gave them the receipt from my account and the Apple store. The app say active until June 2019 but when I go the the app it say full must pay money. They said they didn’t get a payment so I need to pay again. I have tried to contact them. You can only talk to them though email or twitter they will not call you. They don’t respond or slow to respond. After months of trying to get in touch with them and proving I paid. They still did not turn on my service. I called the BBB on them and they never responded. Something so simple to solve has turn me off from this product and has made me find other services better than this.
Unnecessary changes
by Geza X on 2019/07/31 18:49
Sometimes simpler is better. WHYWHYWHY does everyone try to turn their apps into a social media platform? Why. I’ve tolerated the various updates and additions because Dropbox has done one thing extremely well: transfer files and sync them to my Mac desktop. In that one function Dropbox has an unparalleled lead. But Dropbox PAPER? No, we use google docs for that and always will. Sorry. Comments? Not needed, rarely used. Sharing? YESYESYES that’s what it’s for. Sharing files. Photo sync, sure why not? I don’t use it but good to have. I’ve watched many developers “upgrade” their apps right out of business, making them cumbersome and glitchy in the process. PLEASE STOP you have such a robust platform already! We don’t need the toys, it just makes the app messy and childish. It’s hard enough to keep things synced and shared over a variety of different uses. I’ve been using Dropbox for maybe 10 years and run a whole business with it. Has always worked properly and stood the test of time. Your desire to compete in areas where you aren’t needed is going to downgrade what you are #1 in—transferring and sharing files easily and without confusion.
Great, but lacking
by The Terroriser on 2019/05/15 03:59
Dropbox was good, good for storing all my files, but it had too little space. 2 GB. For all the files I need stored, I had to make 4 TOTAL Dropbox accounts. At a certain point I realized I can’t deal with this anymore. And I look into transferring my files to Google Drive. Giving me 15 GB of storage FOR FREE! I try to export my files to drive, only exports one file. I search all around! Nowhere does it say “export to drive”. I get I could have done it manually, but we’re talking folders and 6-8GB’s worth of documents, data, pictures, and whatever else. No way. I find a chrome extension, connect the account, let it sync my Dropbox to my drive! All of my dropboxes are COMPLETELY useless now! Don’t get me wrong, Dropbox is great. But hey lack in storage and refuse to give you options to transfer elsewhere. They don’t want to let you go.
“Camera Roll” is not the same as iOS’s Camera Roll
by SeriouslyDave on 2019/04/13 15:34
Reply to the Developer Response: The Developer’s reply discussed automatic photo upload. However, I was not talking about automatic upload and did not use the term. Therefore, I have modified my review to clarify. —- Review —- When manually selecting photos for upload from an iOS device, Dropbox is shows an iOS Moments view of iOS photos. Dropbox calls this “Camera Roll” even though it does not match the iOS Camera Roll. Worse, Dropbox does not offer a way to select photos for upload using a view that’s in iOS Camera Roll order. You have to remember the date you took a photo or do a whole lot of scrolling if you have more than just a handful of photos (scrolling is required because of the screen space wasted by an iOS Moments view). This is a not user-friendly approach. Another issue is that you must tap each photo instead of being able to slide your finger across the screen to select multiple. These are not the only usability issue I have with Dropbox and I use Dropbox less than I would like because of them. However, it still remains somewhat useful to me so I gave it three stars.
A love affair gone sour. Where’s the Integrity?
by Ti leaf on 2019/07/03 03:39
I LOVED the old Dropbox. The more bells and whistles you added the worse mess my Dropbox life became. I relied on you for when I traveled and I am a writer, and am heavily research and archive needy. It used to work for me. Now I am somehow getting crossfeed from Microsoft Word, and the files that get into Drop Box, just show me weird icons with “data”. But no data or files. This is beyond maddening. I upgraded to add more storage for the creative arts work my husband and I do, and now my photos are stored in some bizarre, indecipherable logic, and with over 12,000 of them...that is a drag. I agree with every single person who said, it used to work great and the. Upgrades shoot me in the foot for several weeks of forensic admin to get it sorted. I have work to do besides the fact that customers are not paid to work for Dropbox. Please become more user friendly else I abandon Dropbox, and move my data world to my own online island! Thanks for taking this as not a complaint, but a call for the Integrity of the initial DropBox Platform.
Camera Roll Does Not Auto Upload To Customized Folders
by Infamous334 on 2019/05/05 17:43
My biggest issue for a few years now is that when taking photos I could have those photos uploaded to specific customized photos. This was an option via settings 2 years ago but for 2 years now it defaults to a folder “Photo” with no chance of selecting which folder. My business has 7 field agents taking about 30 photos each day of real estate properties. I use to be able to create folders for each user and have their photos upload to their specific folder per device. In the office it was very easy to sort out which photos were taken by each agent. Now they dump all into one single folder “PHOTOS”. I have talked to development about this but they tell me it was a 3rd party license called Carousel that allowed them to upload to customized folders but they failed to renew the 3rd party license. Now I get emails stating as of May 7, 2019 my version of the product will fail to operate unless I update but when I go to App Store it tells me I have the latest version. Should the product fail to operate as of May 7, 2019 we will move everything to ICLOUD because the support and tools we need simply don’t exist anymore. This product that once was very good simply does not support my business workflow anymore.
The one app I can’t live without
by Kaiaim on 2018/07/14 20:29
What can I say about an app that gives me access to everything I have from my cell phone- simple intuitive fail-free. The biggest tech mistake of my life was switching briefly to another service which lost my data and treated my like dirt when I asked for help. There are few things I’d like Dropbox to change but they aren’t specific to the app. The only app bug I’d like to see changed is the folder size limit which does not apply to desktop versions. it has been an inconvenience to break up one of my large folders, but still worth it to have my whole life with me anytime anywhere.
Need Office 365 subscription?
by Conan444 on 2020/02/09 17:46
I have been using free office apps on mobile devices and a 2011 personal/home license on an iMac. Now a message pops up saying I need an Office 365 subscription to edit Excel spreadsheets and Word docs on my iPhone. Is this an error? Or have Microsoft’s or your policies changed? ————————— Thank you 🙏 for your response. I do not have a device with a screen 📺 over 10 in. Just an IPhone and iPad mini. The prompt says sign in with an office 365 account in order to be able to edit, but it turns out you can just sign in w/your regular old Microsoft/Outlook account. This is very sneaky of Microsoft. I was almost about to purchase a subscription!
Bait and switch paywall tactic
by El Grayso on 2019/10/24 01:33
I use a lot of devices. Dropbox was the universally accepted free cloud service and a ton of apps spent a lot of effort making them work with Dropbox because of this. Now Dropbox is behind a paywall if you want to use more than 3 devices. That’s fine and I’ve ditched it for Google and Apple which I pay for and are affordable. The problem is that a ton of apps still only link to Dropbox, something they decided to put weight behind due to Dropbox being accessible by all. Most cloud storage apps allow upgrades for more space if you like their service. A reasonable competitive tactic. Dropbox’s tactic feels manipulative, and more like a random to keep the systems users have already set up between their devices. Dropbox is free to do this. It’s a free market. But users are also free to give them 1 star and ditch their company in response.
It’s improving but needs basic improvements first
by Mrose34 on 2019/10/21 12:23
They’ve been improving the app for months now, and while I appreciate the improvements they still have some basics they need to work on. For instance, sending a larger file - like an iPhone video - directly to Dropbox almost always fails or takes way too long. Also, Dropbox will not upload my camera roll unless I have the app open and not just on the background (like the settings claim) I have to literally have the app open for it to upload my camera roll. That’s annoying. If your phone locks while it’s uploading, it stops uploading. These are basic issues that should be fixed before working on opening word docs within the app.
My ‘go to’ app
by MacNito on 2019/10/09 01:25
Used Dropbox daily for many years now, for saving and uploading attachments on my mobile emails and saving and uploading pictures receipts etc. In some cases I even use it to sign legal forms. My only issue is that lately Say last 3,4 months uploads have been slow and ‘hesitant’ to upload in emails and while in some cases it helps if I open the app itself it isn’t consistent and sometimes I have to give up and wait to access files on my laptop. Would be really fantastic if that functionality can be restored to its original speed and reliability!! Else. Thanks and keep up the good app! Cheers
Good For The Most Part
by Oof Beans on 2019/03/27 15:16
It’s a pretty good app, I prefer it over google photos. The only thing is that when I upload more than 10 photos at a time, they just won’t download. This is a major problem because I’m switching devices and want to save all of my photos, I want to upload all the photos I want to keep at the same time and have them down load instead of just sitting there with a gray bar under them or saying “waiting to download.” Its fine when it’s only downloading one picture at a time, (since that happened before) but I don’t have control over how many pictures download at a time (and it’s usually four) please fix this!
Dropbox Business - Zero technical support :(
by HamishGinge on 2019/10/12 12:43
I have used Dropbox for many years and it’s essential to my workflow I recently encountered a synching problem which prevented me synching my files. This is a huge deal for me. On the advice of the Dropbox team I upgraded to the Business Option. I was promised advanced tech support. I will spare you the long details but simply put I have been totally abandoned, phone support simply get you off the phone as fast as possible, chat app is either not operational or refers you to email... Emailing the support team as I have done thirty or so times simply generates yet another ticket number. I have waited 6 days for the advanced technical team to get back to me... Nothing ;( When the Business team were selling me the upgrade I had staff members all over me ... when I needed Dropbox Support... .. I just very polite empty standard promise email and now not even a reply to any of my polite emails Dropbox is great til it goes wrong ... then it’s a disaster and you are stuck
Needs some changes
by SummerAshlie on 2020/05/23 13:10
So first off I use Dropbox constantly and is a huge part of saving my photos, videos and files . Since the latest updates I see two glaring issues, first is that the background upload feature has not worked properly for a while and needs to be fixed. I don’t want to have the screen open on Dropbox all night just so everything backs up. This leads into my other issue, you used to be able to see what was being uploaded with its progress and would tell you how many more files still need to be. When it was finished it would say there is nothing left. Now all of these features have been taken away, please bring them back!!
Almost really good
by mgar5544 on 2018/12/06 15:25
The scan feature has been really nice but one thing has driven me crazy. Using a phone, how hard is it to zoom into the document or receipt you are trying to capture? Not really that hard!! I personally don’t mind if i have a piece of the surface the doc is sitting on captured with the image. What drives me crazy, however, is ALWAYS having to adjust the image to actually capture what i intended to. The success of the auto detect feature is less than 50% for me and that’s only because I’ve gotten better at tricking it. Long story short, please Dropbox, at least have an option to disable the auto detect feature. I keep thinking this is going to fixed with updates but it hasn’t.
Saving Offline
by Byhiu on 2018/10/17 20:34
I’m wanting to make a certain folder in my Dropbox available offline. But I need to make sure before I do so. That the contents of this folder that I’m wanting to make offline to view whenever with data or not.. that it won’t be automatically updated into my iPhone camera roll. Or put into a folder in my iOS camera roll. That would be BAD... very very BAD. so that’s my concern. I need to make sure that these sensitive confidential files won’t be seen ANYWHERE else except offline in the Dropbox app. And not in my personal camera roll. Please advise. Respectfully, Dropbox 1TB user. :)
Never works properly
by Petahatake on 2019/11/15 10:26
I have used Dropbox since middle school and it never gave me issues until now. I have many photos made available off line but I still have to wait at lease a minute for them to load with a connection to the internet. Without a connection to the internet it will tell me to log onto a computer to see the file. Also it never saves pictures or videos with the same quality that they were uploaded with. I did an experiment and uploaded a HD photo to Dropbox and then exported it to my photos and uploaded the exported one again and again. Each time the quality degraded until it was nothing but pixels. I pay monthly for the services of this app and don’t even get the quality I was promised. Fix this swiftly or I will discontinue my subscription. Thank you.
Photo upload constantly breaking
by Extravayarnza on 2019/06/07 19:53
The last couple of weeks I only seem to be able to upload photos to Dropbox from my phone about 25% of the time. The rest of the time I select my images from my camera roll & they just sit there... doing nothing. I can force restart them app, restart my phone, connect to WiFi, connect to data, connect to a charge cord... nothing. When it’s in the mood not to upload the nothing works. This is the main method I use to move images from my phone to my work computer, so this is EXTREMELY frustrating. Emailing photos 2-3 at a time is not a long term solution, especially as we have a paid account at our office.
iPhone 11 Pro Max
by Birdgirl86 on 2020/01/22 06:54
I’ve been reading posts online that Dropbox is still not able to upload portrait mode pics from iPhone and tonight it wouldn’t even load pictures that I cropped - even that was too much editing. I can’t manually upload these edited photos from a computer either. It seems to only take pics in their original form which isn’t fun. I have the latest Ed iPhone and it’s 2020, I’m really surprised this hasn’t been worked out. I don’t want to always have to share originally photos. Please work at fixing this. I’ve seen this same complaint posted for years. Help!
by Kitty Envy on 2019/03/08 00:01
I feel like this is a scam! I had someone send me a doc to look at and it was from this app. So I had to create an account to see it. Then all these options to pay and have no use for app but when I created thinking I could see doc and delete app, it’s not even pulling up doc. I ask friend to send in a regular email. I go to the option to contact support and I can type in the issue of asking to get rid of account (literally minutes after setting up) but drop down box to choose device doesn’t work so no way to get this company’s attention to not be charged or have this account at all. Would not recommend and hope someone from this company sees this because I’m at a loss and truly upset that I might be charged for something I have no use for.
New conditions of use are very limiting
by Catherine31491 on 2019/04/09 22:03
I understand that Dropbox is in the business of making money, but they should not start randomly charging to use their app on more than 3 devices or there should be a more economic, scalable option. With the only alternative being to start paying 9.99 a month to use this on 4 devices I am just going to have to start using other software. I loved Dropbox and have been with them since the beginning and I also understand charging for more storage space but to charge existing members to just use what they have is a deal breaker. Give me a 2.99 option, but $10/month for space I don’t need and no other added functionality is it for me. Good luck to anyone who tries to add a new device to their existing free account.
V160.4 still BROKEN V160.2 not as good as v158
by Snaggo on 2019/10/26 17:14
I am a Pro user and access DropBox extensively on my iPad in landscape mode. When I go into a folder to see the contents of a directory, I need to see the files names in full screen mode as some are named quite long. Version 158 used to allow me to close any open file on the right pane of the screen which would allow the expansion of the file list name. With this upgrade, that feature is now GONE! PLEASE BRING IT BACK! I have been using DropBox for YEARS and recommend it to my client base (I run my own Computer Network Consulting business). Thanks for your assistance in this matter. 10/26 I have reduced my initial review by 1 star as they have had plenty of time to fix this error (originally posted on 10/4) that DropBox programmers broke themselves!
Rating Trends
All Versions
130,412 total
Current Version (190.2)
76,859 total
Version History