Screenshots
Search Visibility
App name
Dropbox: Cloud Storage, Backup
Description
Dropbox lets anyone upload and transfer files to the cloud, and share them with anyone. Back up and sync docs, photos, videos, and other files to cloud storage and access them from any device, no matter where you are. And with advanced sharing features, it’s easy to share docs and send files—large or small—to family, friends, and co-workers. Features: • Automatically upload videos and photos from your camera roll to cloud photo storage—all in the background—for easy video sharing and photo sharing. • Access any file in your account—even offline—and preview over 175 different file types with no special software required. • Easily send large files by copying and pasting a link you can give to anyone, even if they don’t have a Dropbox account. • Scan documents, receipts, IDs, photos, and more using your mobile device and transform them into high-quality PDFs, so you can view and send anywhere. • Sync folders on your PC or Mac to Dropbox with computer backup, and recover older versions or restore deleted files with version history and file recovery. Sign up now for your free Dropbox Plus trial. You’ll get 2 TB (2,000 GB) of storage space—that’s enough room to save files from all your linked devices. We’ve also introduced some new features as part of your Plus plan: Dropbox Passwords to store and sync passwords across all your devices and Dropbox Vault to secure and organize your most sensitive documents. And with Dropbox Rewind, you can roll back any file, folder, or your entire account, up to 30 days. Existing Plus customers can upgrade to Dropbox Professional. With 3 TB (3,000GB), you can store all your stuff—from work projects to personal photos—and have space to spare. You and your clients can comment on most file types without leaving Dropbox. And you can protect your work with a watermark, add shared link controls, or rewind your account up to 180 days. Before starting a trial or completing payment, you’ll see the plan price. This amount will be charged to your iTunes account at confirmation of purchase and on renewal and will vary by plan and country. Dropbox subscriptions renew monthly or yearly, depending on your plan. Your account will charged for renewal 24 hours before the end of your current billing period. To avoid auto-renewal, turn it off in at least 24 hours before your subscription renews. You can turn off auto-renewal anytime time from your iTunes account settings. You can manage and cancel your subscriptions by going to your account settings on the App Store after purchase. Dropbox is a secure cloud solutions leader trusted by Fortune 500 companies for their most sensitive data. Over 14 million paid users choose Dropbox because they know they can count on a company that’s also dedicated to their security and privacy—no matter what they do or where they are. Let Dropbox be your all-in-one file storage, file organizer, file transfer, and file sharing solution for all your devices. We’d love to hear from you! Join the Dropbox community: https://www.dropboxforum.com Terms of Service: https://www.dropbox.com/terms Privacy Policy: https://www.dropbox.com/privacy
Content unavailable makes this less useful
by t_arduini on 2021/06/10 18:30
I use Dropbox everywhere, but it doesn’t seem to work with the Files app. I can’t access files and this is particularly frustrating when I try upload files to a learning management system. It works pretty well with Word and other apps, but the Files app doesn’t cooperate. I don’t have this problem with OneDrive and I may convert that if this isn’t fixed.
It’s great, however
by X manx on 2021/06/10 14:41
Dropbox is great for storing photos,music,videos,and gifs and other files I use dropbox primarily as a way to quickly and easily transfer files between operating systems however beware I once had over a thousand photos on dropbox and I thought I had deleted them then one day they mysteriously reappear on my account it wouldn’t have been a problem if it wasn’t so time consuming to delete them there has to be a better and quicker way to delete photos and other files from dropbox.
Camera uploads broken
by Ddort on 2021/06/09 23:28
Automatic camera roll backups quit working suddenly after working fine for years. Customer service has had my try all sorts of things over the past week, none of which have fixed it. This includes deleting and reinstalling. So…nobody at Dropbox knows how to fix it. That’s concerning.
Worse experience than on Android
by Unhappy User 989 on 2021/06/09 02:58
Can’t push multiple pictures to your Dropbox account from the Photos app. You have to start in Dropbox and pull them in. Doesn’t warn you about uploading duplicates which takes up double the space. You have to wait around in the app for the photos to upload to Dropbox because they won’t upload in the background like every other modern app. Dropbox is better on Android because it does all these things. No idea why the iPhone app doesn’t.
Not working correctly! HELP!
by Sparkles8961 on 2021/06/08 21:03
I’ve been using Dropbox on my iPhones since 2013. It always worked great until this past month. I use dropbox for my camera roll upload on my iPhone. My windows PC is connected to dropbox also since 2013, so I can copy my camera roll photos from dropbox onto my computer. For the past month the only upload that dropbox is taking from my camera roll is the videos I record. For some reason dropbox is not recognizing any photos that I take that are in my camera roll. Can you Please help fix this! Thank you.
Dr
by Dr Joe G on 2021/06/08 03:54
Good
unusable on iphone
by Jpp6677425996 on 2021/06/07 23:56
can never save pdf files into my dropbox from safari… dropbox option is always greyed out until I force quit dropbox and reopen it. repeat this dance as many times as files you’re trying to save! can’t even use the dropbox quick action item in the share menu to save files… it always just throws an error saying it can’t download the file and that my internet must be down. awful integration.
So confusing
by june breeze on 2021/06/07 22:16
Hard to use. The wrong files were sent.
Doesn't work with Files app
by computer savage on 2021/06/07 21:41
There has been a bug for a long time preventing Dropbox from working with Files app. Unusable on iPad for this reason.
Borderline Useless out of the office
by Shyomin on 2021/06/07 20:57
If you need to upload files from the field you can do nothing else while they upload. Navigating away from the app for any reason will pause all progress, including if the screen shuts off to save battery. Unfortunately I don’t have time to shut down operations in the field while waiting for all of my pictures to upload or dedicate an hour after work every day to upload everything after I get off from work.
Alphabetical sorting remains broken
by TimToon on 2021/06/06 19:39
I filed a bug a month and a half ago that folders are sorted above files when sorting alphabetically — this is not alphabetical, it is sorting by type. This simple bug has still not been fixed.
Works great, except...
by RamboPreacher on 2021/06/06 13:42
On my iPad it keeps warning me about interruption if I don't update, but there is no update available. Sad that support does not continue on older devices.
I want to cancel & Dropbox makes it impossible
by ignats5428gvcder777)46 on 2021/06/05 20:23
This is a pain in the butt with nobody available to help.
Not finding or uploading photos!
by kris.10 on 2021/06/05 16:22
The Dropbox app used to be able to find and upload all of my photos and videos on my camera roll, but lately it can’t find any photos and I always get a “done backing up” message when there are still photos not uploaded. I know I still have plenty of storage. It used to be so easy! What happened? This is so frustrating! 😩
They serve themselves first
by Glyndonguy on 2021/06/05 12:15
In very large print they are selling you their products. In very small print you will find the file you’re looking for; The process and link that was sent to me was not directly into someone’s folder but a maze by and drop off items. They could send you to the folder much faster especially someone who’s never been to the site and it’s only viewing someone else’s work.
This App Is A Game Changer
by AceLace10 on 2021/06/05 08:01
I use this for transferring images to clients and it’s such a lifesaver. Between this and Lightroom I can work on the go!
No access without WiFi
by mr #Organic on 2021/06/05 03:03
I truly dislike how I cannot access my files from my phone unless I am on Wi-Fi
Rip-off
by x4blend on 2021/06/04 11:25
Why am I paying for 2TB of storage, when I can’t even download my files that are 14GB for editing videos on my iPhone. Waste of time and money. I would rather use iCloud for $8.00 a month.
Princess Marley RAyne is Here 😍😍😍😍👨‍👧‍👧😍😍😍❤️❤️😍😍
by Ms.Ringgold on 2021/06/04 05:05
💞💞💞💞💞💞💕💕💕💕💗💗💗💖💖💖💖💖💖💖💖💖💖💖💖💖💖💖💖💐💐💐💐💐💐💐💐💐💐💐💐💐💐💐💐
Tech Codger
by Tech Codger on 2021/06/03 19:01
Maybe a bit overpriced, but has been brilliant both in IOS and on my MacBook, working seamlessly between platforms. I began using Dropbox when it first began, the IOS app intro was a game changer allowing total accessibility to my files. Back in the day I backed up my computer every week in case of catastrophic crashes. My MacBook crashed recently and was out of commission for over a month and because of Dropbox I just kept on working via iPad and iPhone..yay!
Files
by glizzyy223 on 2021/06/03 14:24
Won’t let me download any of my files or open them. This app is a waste of time and money
Deleting
by Shinbei1 on 2021/06/03 14:09
I have been trying to delete this app. Without success. Please delete it ASAP. Thank you.
H
by blakemaile801 on 2021/06/03 13:57
Needs a link upload
Feedback
by TheOneandOnlyPhat_Pat on 2021/06/03 03:21
This is a file manager. Why is there no “select all” function? They’re doing research surveys on irrelevant possible features like photo prints and free shipping that, as a Dropbox professional customer, have no benefit to me, and yet they won’t include a “select all” feature. Focus on including basic features for your app. In a folder with possibly 500 files, you have to select each one individually. It’s ridiculous. This app has been out for entirely too long for them to have not implemented this. It’s a basic feature for just about any file management system.
iPhone to Dropbox
by Fishmojo on 2021/06/03 01:28
Keep it simple & don’t assume we know crap
3 device limit for free tier
by rootulp on 2021/06/02 17:05
3 device limit for free tier. Use Google drive or Apple iCloud instead which does not enforce a free tier device limit.
Warning: possible data loss
by Geneorama on 2021/06/02 16:15
As my photo library has grown, Dropbox no longer uploads photos and videos reliably. I’ve been a long time user (my wife and I have shared a paid account since about 2008), and I’m sad to see this vital service deteriorate.
Thanks
by Ebnoddin on 2021/06/02 15:53
Thanks
Best multi-platform cloud storage/back up
by Irv4him on 2021/06/02 14:14
Dropbox is my favorite because of how they work so seamlessly between every operating system/device that I use. If I could give them 10 stars I would!
Incredible by years
by Greg Stupnitsky on 2021/06/02 05:37
My favourite app from 2009.
Last update
by Sure thing 1022 on 2021/06/01 22:40
Their last update is wretched. The upload has issues uploading videos and photos. This happened on both my wife’s phone and mine. Virtually useless! Updated: I contacted customer support and they walked me through a series of steps that seemed to solve problem. Revising to a 5 star.
No “Open In”
by ghuyrgy on 2021/06/01 15:43
Updated to 5 stars as I found the through the “share” option you can open a file in third party apps.
Really?
by deenaballerina on 2021/05/29 18:02
This is supposed to be simple? Just market this app For 45 and Under🤬 I’ve spent most of my vacation free time trying to get enough space to send videos only to have a bot chat repeat the same answer that solves nothing. I’ll buy a thumb drive and download on to that. Disappointed
Cannot save photos
by syosset_1 on 2021/05/29 14:29
When selecting more than 1 photo, the Dropbox extension does not show up and there is no way to bring it up. Only iCloud drive shows up. Useless
Please add an option
by Nutcheese99 on 2021/05/29 01:50
I always drop in mail into my Dropbox and I can never open it from the app please fix this issue thank you.
No
by dp121121 on 2021/05/28 18:38
Very hard to navigate & send files. It's a no. Use google drive or apple dropbox instead.
Confused re: cost
by tswell on 2021/05/28 15:55
The App Store seems to say this is free but the description only mentions a free trial. Is it free or not? What does it cost? Why is this hidden? Are we expected to go thru a signup process with login, billing & other personal info before we see the price? UPDATE: Dev wrote to say it's free. Subscription is optional. I'm very happy w Db over the years and will add it to the iPhone too. Perhaps the description here will be clarified. 4 stars til then.
It’s lit
by senjuzel on 2021/05/27 04:30
It’s lit
can’t access files without wifi
by edmaxvoor24 on 2021/05/27 00:57
I love love love this app, and I really wanted to give it 5 stars, but for some reason, and I don’t know why, I just can’t access any file without being connected to wifi. If I want to access anything without using wifi, I have to copy a web browser link, and then paste it into safari. Which defeats the whole point of having direct access to the files on the app. What’s strange is that all of the files are visible and it loads them as being present in the folder, but I can’t access them. I receive a prompt that states I have “no internet connection”, which doesn’t make sense because I can then go watch a video on YouTube without being connected to wifi. I really really really wish the devs could figure out this problem. It’s starting to get really annoying and this little problem makes me want to not use the app anymore.
Battery drain even when app is closed not fixed !
by ReviewerT on 2021/05/26 18:35
Background Battery drain even when the app is closed spotted in iOS battery interface. Note that background refresh is disabled too! Update: dev reply to disable location in Files app fixed the issue, hence the rating goes up to 4 stars from 1 star.
Loli3
by Nicolesmith4ever on 2021/05/26 09:28
Very amazing! App
Not syncing favorited videos/photos?
by User1231231234 on 2021/05/26 02:53
I have Dropbox set to automatically sync all pictures or videos I take/save. With the new update, I’m finding that the images/videos I favorite pre-sync are not being synced to Dropbox. Very nervous that I’ve lost my best images/videos because of this.
Stealing my money
by 123 myob on 2021/05/25 19:05
I no longer want the subscription but there is no way I can unsubscribe. I find this extremely unfair and forced!
What Has Happened? Every Fix Makes It Worse
by ckilkelly01 on 2021/05/25 18:14
I have been using Dropbox for 8 years or so. It keeps getting worse and worse. You make changes without directions. What has happened? On iOS what happened to open in? It was there 2 weeks ago. I am so disappointed. I have been paying 2TB for years and years and devs make stupid, random changes. You can’t even open in a particular app. Boo!
Nothing Compares
by zizimusic on 2021/05/25 15:52
Been a professional user for years now and the mobile app has been a godsend for managing files on the fly. Quite literally embarrasses iCloud and Google drive in every aspect from UI to functionality and reliability.
Terrific for high saturated images!
by pmbbm on 2021/05/24 18:59
Highly useful, easy to use, conduit to transfer professional images!
disappointing
by Leerrose on 2021/05/24 18:39
total waste of time, it worked fine at the beginning and now I can’t even save a photo there’s always a problem with it
Xbox1Mom
by CrazyXbox Mom 2 on 2021/05/24 18:07
Love love love Drop box does everything I need plus more,, Thank you drop box your my favorite app a must have always,,
Select All
by Javierdgmu on 2021/05/24 04:42
Why is there no way to “Select All” on iOS when selecting files to download? This app has been around for long enough at this point. Android users have this feature but they won’t add for Apple users? Disappointing and pushing me to look elsewhere for my file sharing needs.
Dropbox
by cc ny on 2021/05/24 02:05
Big help in transferring big files, easy to use 👍👍👍
Good
by Eddiewala on 2021/05/23 12:10
Very good
I LOVE YOU DROP BOX
by Totally not a werido on 2021/05/23 03:06
I can finally use an actual video player that plays on different screens, i don’t even care if the free version is a bit stingy
So convenient
by trashtalkin on 2021/05/22 22:18
This is so easy to set up and use and have never lost a file using it
Cost
by Badmoejoe on 2021/05/22 11:36
Cost is to high
Thanks
by shahmorad on 2021/05/22 08:50
Dears managers thank you so much for all the help and everything that you doing for all.
Review
by Istepo on 2021/05/21 17:40
Excellent product
Worst Service EVER.
by DROP BOX AWFUL SUPPORT on 2021/05/21 02:18
Impossible to talk to anyone or get help from anyone to cancel an account subscription from my previous work email which I no longer have access to but am still getting billed.
No option to keep Dropbox files online without a local copy on Mac
by VadMK on 2021/05/20 17:43
Forcing to subscribe to Dropbox Plus just to to have access to Dropbox files online without local storage on the Mac, seriously??? Shame on you!
First version of dropbox
by The Z SLP on 2021/05/20 17:42
Unfortunately, I have lost all my professional files even with the paid subscription upgrade per your representative.
Great usability
by FMBrowning on 2021/05/20 01:30
Very adaptable product. Easy to access and share files
Dropbox links from others won’t go to my app
by jasneskis on 2021/05/20 00:37
I can’t use drop box the way it is designed. I don’t know why? I get sent drop box links and they will not open in Dropbox. I have to open them in the web browser and individually put them in Dropbox, a real time waster.
Storage great, App meh
by Cardinal2b on 2021/05/19 15:31
Until they learn how to present text files in fixed width fonts they’ll stay second tier. I got an email from a developer (can’t reply to the email though) with two links... One of them comes here so I can “update” my review. The developer apparently does not know what a text file is. Geez. “what’s a text file?” A file with a .txt extension. C’mon, man. Dropbox App editor does NOT show .txt files (e.g. a file made in Notepad) in fixed width font. It should be the default. Minimally should be able to switch to a fixed width font. This App does NEITHER. I’ve been complaining about this for years now, and nobody wants to bother to fix it. So, stay second rate then. Your call.
Love the but…
by DuckyT on 2021/05/19 13:21
I have used Dropbox for years. Love the app. I have notice now that it has stopped auto backing up my photos from my iPhone. This was one of the features I absolutely love. Now I have to remind myself to go into the app for it to backup. Please bring that back!
A possible emprovement
by Cocodun on 2021/05/19 00:27
Maybe make it possible to edit documents in the app? Probably not possible but would be cool
Not backing up pictures since last update
by BuyLater on 2021/05/18 01:52
I’ve tried setting it to only new pictures, all pictures, freeing space, etc. Nothing :( Looking forward to a new update!
May 2021 video sync / jpgs do not sync
by MJKMAK on 2021/05/17 22:05
With the last update, my videos will still detect as new and synced from iPhone to Dropbox. My photos do not detect as new and are not getting synced. Strange occur acne but do not know how to fix. Did see one other person on a forum with the exact same issue! Contacted Support - they had me log out of mobile and log back in. New photos will now sync. Manually syncing the older photos on camera roll that did not detect and sync.
Help me!
by aceklkkk on 2021/05/16 23:48
Hi, I don't know what happens with my account, I paid for more space but I can't use more space, it tells me that it is full and I already paid for more space .. I can check my account or restore it because it seems that it was blocked or not I know what happened .. please help me. I don't know what to do and I already made the payment. thank you
Used to be good ....
by Onnokoel on 2021/05/16 18:39
I just “upgraded” to the latest version of the app. What a mistake! The camera upload function, which is what I use mostly, is seriously worse. Doesn’t show what % uploaded Doesn’t show the preview of the files And for a while, didn’t even scan accurately and upload my recent files. So disappointed 😞
Search engine is garbage
by XingSanchez on 2021/05/16 12:50
Looking up a file or folder is next to impossible, when the search engine is constantly unable to find files and folders that are absolutely there.
Excellent!!!
by MDS.. Missy DeSerio on 2021/05/15 18:59
Excellent!!!!
Wonderful!
by drgsfg on 2021/05/15 15:14
Exciting to find photos that I thought I’d lost! Will use Drop Box more often!
Great storage
by Grapefruit1985 on 2021/05/15 08:08
Love the fact this also has a vault app and password app. I love using Dropbox
Let me out
by Austinsart on 2021/05/14 23:59
As a senior I am not able to understand Dropbox and tried to cancel several YEARS. I hate that I cannot speak to a person. Not for me!!
Dropbox iPhone app is no longer the best
by Vtkng on 2021/05/14 10:30
I used to love the Dropbox iPhone app, but not any more. Reasons are: 1. It takes forever for the app to start uploading the photos when the app is launched. 2. Forever reason it no longer upload the photos in the background even I had the feature turned on with location services turned on 3. I don’t like that I had to click on Next to load the next batch of older photos when I scroll through them. Microsoft OneDrive allows me to scroll freely 4. For whatever reason Dropbox decides to upload ALL the photos on my phone AGAIN? I had all these photos previously backed up already but the app is starting the upload / backup all over again??? I still like Dropbox overall but I just don’t like the mobile app any more. I think OneDrive has come a long way and to me, they provide better user experience than Dropbox now
Purchasing through the app?
by FireproofCrab on 2021/05/14 09:07
Maybe my brain is broken, but I can’t find a way to subscribe for Plus in the app.
Dropbox is great!
by Roadrunner19582021 on 2021/05/14 03:12
I’ve had the mobile app for months, but just got around to using it. Wish I’d have used it earlier and avoided the problems uploading/downloading between the various apps I regularly use!
PLEASE DON’T Trust or use
by nealylayne on 2021/05/14 02:41
They are a scam and never let you unsubscribe. Their is no customer support and will never reply. Awful please don’t fall for this scam
Ok I’ll let u
by yyyyynby cr g f tht ftppu on 2021/05/13 13:19
If I Had
Not uploading in background
by Da_Hymanator on 2021/05/13 01:42
When I select files to upload, it won’t upload in background even if I am connected to WiFi I have to keep the app open and on the screen for it to upload
Problems Syncing
by Digiecard on 2021/05/12 23:27
I have repeatedly tried to “Chat” in the support section about issues I am having with syncing to no avail. It’s extremely frustrating as it shows it is all set up correctly, but still will not sync the files.
Dropbox provides a time saving service.
by BillAIA on 2021/05/12 21:04
Thank you for this wonderful application. Bill livingston
Great when it works…
by Sininlinens on 2021/05/12 14:31
But it's slow and buggy. It has now stopped updating synced photos. Every update gets worse and worse. I’m paying for garbage service.
What happened?
by NewFanBack on 2021/05/11 02:00
Since the last update, the pictures & videos are sometimes not automatically saved Thank you for fixing this ASAP! We don’t pay to get this problem.
Camera upload failing after 234.2.2
by MrGames999 on 2021/05/10 05:50
We’ve been using Dropbox for years. The day we updated to 234.2.2, camera uploads stopped working for photos and only works for videos now. Bummer!
So easy to use
by hands2work on 2021/05/10 02:16
Great way to share files & get feedback.
Terrible Update
by Twin Mom Dog Mom on 2021/05/09 14:27
I’m not sure what happened with the most recent update, but the camera upload functionality to backup the photos on my phone is absolute crap now. I deleted the app and redownloaded it and it backed up once and now it says it can’t find any photos to backup again. Please fix this, I’ve been using this app for years and never had an issue until about two weeks ago.
File won’t open
by kanns0218 on 2021/05/07 02:53
File won’t open. It will open on a laptop... not in the app.
Broke a good UI
by VSConcepts on 2021/05/06 22:22
Burying the add/upload photo in the “create” menu at the bottom instead of the easy to see and access button you had before - was neither intuitive nor helpful as updates go. It’s not intuitive, it’s more steps to use, and made no sense.
Did not realize I was being charged
by Shampooka on 2021/05/06 05:39
I did not realize I was upgraded to a $119 a year plan. My fault I guess, but it seems a little shady that they will not refund the money for the remainder of the year as I am cancelling my subscription. I have contacted someone at Dropbox that on LiveChat. We’ll see if
Dont Bother just use google drive
by ghmcxmm on 2021/05/05 21:46
They wont allow me to download my own music video to my phone. Says mp4 is not supported. Absolute joke. Update. I had saved Instagram live videos from someone who passed away & now they are gone. For absolutely no reason. In fact one of the only videos i have left, the audio was replaced by the audio from a live stream video. This is honestly insulting. It feels like i was stabbed in the gut. Im paying you to erase the only things i have left from her? I swear I’ve never felt such hate & heart brake. This is so inexcusable, for the rest of my life i will pray on dropboxes down fall.
Awesome Cloud app but needs better Photo functionality
by Frustruated with app on 2021/05/05 21:41
I am loving the dropbox app which I been using from past 3 years. I started with free version initially and upgraded to dropbox premium which is called dropbox plus now. One thing I really hope dropbox would bring is better way to back up and organize the photos. Currently everything gets uploaded to Camera Uploads and there is no easy way to organize the photos into different albums. Also an option to do some basic photo editing is great value.
Dropbox
by Grammy Sher on 2021/05/05 20:31
I had the app and it needed to be updated so I did. Now it keeps telling me I have no internet connection when I do. Odd.
Worst Customer support system
by C.Kowalewski on 2021/05/05 14:55
I’ve been a customer for over 4 years while in school and I can tell you the company also owns Hello Fax and Hello sign, which repeatedly charged me hundreds of dollars for an account that I never authorized, on top of this, upon trying to return the payment taken from me, support has become completely unreachable. Would never recommend this app or company to anyone I actually care about.
Crashes immediately cannot remove and reinstall
by HotOne2 on 2021/05/05 05:28
I absolutely have love dropbox and I’ve had it for many years and had it on my phone. Recently probably about six months ago when I did my last update it will not open for me it opens for a moment and then it crashes and closes out I can’t even find it on my phone unless I go to the finder function on my iPhone. I’m really disappointed as I love the program and use it for my business and it is giving me a severe handicap on my Apple devices. I wish somebody could help me from dropbox to remove the application and reinstall
Sure Hands
by nr299 on 2021/05/04 16:23
DropBox, you never drop the ball. Thank you for being decent.
What happened to the Save function
by gamist on 2021/05/04 14:46
I cannot save a movie/clip to the camera roll anymore! Please put back! Necessary to text vids! Edit: AHA. Sorry!! I found it--it moved. I love this app!
Battery Drain and Freemium Model
by kingdrewsea on 2021/05/03 21:09
My top complaints about Dropbox is the freemium model for data sharing. It’s either 2 GB free or 2 TB for a subscription cost. I’d like to see more free storage than 2 GB. That’s not enough to hold more than some text documents. Less than 1 DVD or flash drive could carry. Especially now that the competition is Google and Microsoft which both offer more free cloud storage. Other complaint is battery drain accros all platforms, mobile, desktop, and Mac. There needs to be more efficient algorithm for managing syncs instead of just “always” syncing. Especially considering this is not the only cloud service most users will be running. Please optimize this app better.
Impossible to link a computer to a phone. You should go out of business.
by dukedmd on 2021/05/03 01:12
Ditto that
Slow upload
by jdjehb787 on 2021/05/01 23:22
Very slow upload background, worse than my android
Great! But...
by Sjshdudjnrj on 2020/01/22 20:42
Ok, so first off, I want to let the devs know that they did an amazing job making this app. It has a simple design, looks great, and is very user-friendly. One thing is that Google Drive offers 15GB for free, while I think Dropbox only offers 2GB. Maybe for the free version, upgrade that a little bit. Anyway, I mainly use Dropbox over any other service, because I believe it's better, but I might have to switch to Google Drive for more free storage. The one thing that I would add to it, is shortcuts. For example, if I could have all my files in one big folder, and them scatter them across different folders using shortcuts to the same file, in the big folder. I use Dropbox to keep my music MP3's, but I can't have them in different floders without copying and pasting, which would take up twice the storage. I would have multiple folders, and ,for example, have my song in one folder, and another, without doubling the storage. I would want them both to point to the MP3 in the big folder with all my files, that I mentioned before. I would love to have this tool, and I'm sure a ton of others would. This would definitely bring you over the top better than the other cloud storage providers. Thank you for making an awesome program for us to use!
Great App but very unstable after update
by KJP2U on 2019/06/23 18:34
I’m having the same issue as Dudebraj9000. I have an iPhone 8 and have been using Dropbox for years. I agree that the updates have had no added value other than adding additional steps. When I’m uploading photos, I can no longer scroll down to see which photos are uploading. It jumps back to the top. Also, when I go to a photo album from Dropbox to upload photos, it will jump to photos from 2017 or 2018 unless I scroll real slow. Also, if I “move” photos from one folder to another, it now leaves me at the folder the photos got moved to instead of the folder I was working on... really annoying. I believe that if I “copy” photos from one folder to another, it will put me back to the folder I was working on, which is the way it has always been. Lastly, I had disconnected any auto uploads or syncing to Dropbox from the start, yet there is an album again called Dropbox with photos sitting in it... some very old photos. So I don’t know if those photos were uploaded or not. I have never auto synced my photos with Dropbox because I like having control of it. I gave you 5 stars because I use Dropbox every day and I trust that you will fix these issues. Overall, it has been fantastic, but more so in the older versions.
Horrible Background Battery Usage
by Parvani Symphony on 2021/01/07 14:20
I really love the app and it gives me the ability to share my files between my iPad and my desktop computer easily. I originially got Dropbox because Google Drive was draining my battery by constantly running in the background. Well, my battery has been draining again over time by almost 30% or more at times. I checked my battery usage and Dropbox was running in the background for 7 hours straight. Why? I looked up the issue, and someone mentioned the only way to fix it was to disable it in the File app on my device, but I don’t want to do that, because sometimes I do need to access things from that app, or move things that way. I understand that it checks the folder in Files and makes sure everything is synced to the actual Dropbox app, but 7 hours? There’s also an issue where if I upload items to Dropbox within the app, if I close the app, it stops uploading. I have to have the app open for it to finish uploading. I’ve never had to deal with that before. Not sure if these are Apple issues or Dropbox issues. I hope there’s another fix for it though, because I shouldn’t be going to sleep with my iPad at 100% and waking up to it already down to 70%. I guess I will do the temporary fix in files for now, unless I find another cloud service that doesn’t drain my battery all day.
Useless/not needed
by dicky j 12 on 2020/06/04 17:28
My smart phone has my resume in pdf. Form and that should be it. But no, these stupid app companies are in bed together and so I have to keep downloading app after app after app just apply for jobs. Each app just another security risk, just another way for my info to end up in the wrong hands. Might as well be you know what in a box, Totally unacceptable. Zero stars is the real review. Stop making cloud based crap we already have through oh idk the 16 other apps that do a similar job. This is an edit...after reading some reviews I ask those people if they are using windows 98? Do you not remember that our smart phones and their services were already doing all of this? Did you not already have cloud based service through your smart phone brand or google? Why accept yet another app that is cloud based for yet another way to have your private photos and documents out in another cloud. “The devs are smart” yeah after building the same features into every other cloud based app they realized they needed another job so here is Dropbox, next year it will be “boxdrop” or “doccushare3000”! I’m sure there is some feature that is unique to Dropbox that has you all saying that it’s totally different. You mean something that could have just been added to any other cloud based service? I know it’s free but I didn’t want another app on my phone, another account, another, another, another, another......
Good features, horrible customer service
by MarlaE on 2020/05/30 14:09
I’ve used Dropbox for years with no issues, although it is overpriced and their peculiar insistence on landing you on “Recents” rather than “My Files” is annoying. However, if you must purchase Dropbox, do it on their site and not via the App Store. Here’s why: They sent me a note saying my payment method (Apple) was invalid and I had to “update” my payment method with Apple or lose my paid features on May 31st. Spoke with tech support via chat and confirmed that my payment info is up to date, and that it has successfully gone through for ApplePay, dozens of other apps, and a couple of streaming services. He escalated me to someone who days later sent me a boilerplate email that showed he hadn’t read anything from the previous conversation. I replied, explaining again. No answer. I wrote back asking for an ETA on a response, as May 31 was fast approaching. No answer. Then on May *29* — two days before the supposed deadline — I got an email saying “Your account has been downgraded.” Finally managed to resubscribe by severing my payment within Apple and purchasing on their site (although now I wish I hadn’t). And *still* no response from customer service.
One year no change
by TiredMomAndNurse on 2020/04/14 02:19
A year ago I reached out for help bc all of my photos I edited on my phone or the hundreds of “portrait mode” iPhone photos were uploaded in their original mode and their “edited” portrait mode. When you click “automatic upload” it uploads your photos in chronological order with dates they were created. Which is great. On the portrait mode or any edited photo, it uploads two versions. I was going through and looking at file size and deleting the one that wasn’t edited so that my terabyte of storage wouldn’t be full. The tip they gave me was to click “manual upload” and manually upload all of the portrait mode or edited photos that I wanted to not have doubled. I did this. The photos were not uploaded by date taken and the file names were changed. But they were not doubled. Then, I clicked “automatic upload” to upload all of the other unedited photos and it still uploaded the edited ones I had manually uploaded bc the file names were different. I have reached out a handful of times about having an option to click or fixing the manual upload bug that changes the file names and causes more duplicates. No changes have been made. Dropbox is the most expensive storage app but don’t expect the most expensive quality.
So much potential, very buggy
by hr150123 on 2021/03/02 00:30
I’ve been using this app daily for work, for over a year now. Every single time I create a folder and select upload photos, I will be scrolling on my camera roll and it if I’m not actively clicking photos right off the bat, it freezes and jumps to the start of my camera roll (I have 20k photos in my camera roll, going back to 2017). The only way to avoid this is by clicking upload photos, and immediately start rapidly tapping random photos until it unfreezes. I have always updated the app, and it’s done this on more than one iPhone. Still happening on my 12 Pro. 2nd issue that just started happening: I name every folder by date. Suddenly almost all my folders are out of order. They randomly just start not being organized by date as I scroll down. I make sure to select “sort by date modified” and it does nothing. No matter what I sort by, nothing changes in the order. It’s becoming very frustrating as I rely on this app for work. I’m confused by all the positive reviews because my experience has been this for several months now.
I really wanted to like Dropbox
by Artemis12234 on 2020/02/03 16:43
This is a review on Dropbox in general. I wanted to use Dropbox to back up files I accumulate on both my phone and my computer over time onto a cloud. This includes work files (minimal though) and (mostly) personal photos/videos. But I have so many issues syncing files whether it be from my phone or my computer, I just can’t do it anymore; it takes way too much time. And I’ve had the paid version for a couple months now! I thought maybe Dropbox just had a learning curve but the issues are perennial. I constantly have to troubleshoot the syncing and google solutions for things like clearing the cache on my Mac. It’s like I have to treat Dropbox like a baby, only back up 50 photos at a time or it glitches and never uploads at all. Even troubleshooting pages from the Dropbox website don’t solve my problems, even if it’s only 4 simple steps. I don’t understand—I thought DropBox was a large and reputable company used by professionals. I’m using Dropbox for mostly light, personal reasons and it doesn’t work properly. Looks like I’m going to have to back up the old fashioned way: external hard drives.
Great app except...
by aWiiPeanut on 2020/04/14 13:16
Overall this is a great app. It allows you to categorize your files just like on a computer with folders and sub-folders, etc. It is relatively easy to move files around from your ipad or phone, send them to another app to markup, and upload. The main problem I have with this app is the buttons at the bottom of the page when you are viewing a document. They have recently added a big blue button right in the middle at the bottom that says OPEN. The grid and magnifying glass buttons to the left of that were bad enough but now I have to try and read around the big OPEN button as well. I use Dropbox a lot for quizzing myself and I’ll save questions/answers and scroll through them, answering them in my head as I go. The buttons get in the way of reading my questions because scrolling too much will show me the answer. These buttons need to be added into the top banner or lower banner and not on their own. It would make this a 5 star app for me!
It deleted my entire Desktop
by KeoniKS on 2020/04/24 07:47
After a recent computer crash I had I was attempting to put things back to normal and reinstalled Dropbox. After it installed and logged in it was already full but attempted to copy and sync my entire desktop. This didn’t happen before when I first installed it and it began lagging my entire computer. So I tried deleting the folder but it took my entire desktop from my computer and multiple files ranging from personal and work. Trying to recover failed because there file box it was trying to sync was only a partial download and only had file folder names and none of the content. I’m not gonna pay for an app that will try to take on more than it can handle on the free plan. I’ve only used this app to make it easier to share files between computer to phone not entire programs from the desktop nor did I ask it to sync. I might have screwed by a simple update for the sync computer but I never had an option for how to sync it and I usually have to initiate it but this was unexpected and stacked up on current problems.
One last thing
by Nightmare13473 on 2020/02/09 23:48
I’m really happy u added a Dark version to it, now I’m not straining my eyes with all the white, I never liked bright things, but to get to the point, there’s one last thing I would love for u to add to the app. I download audio files on Dropbox and I use it to listen to it when ever my WiFi decided to cut out for a few hours (ya it does that I’ve been trying to get it fixed) now it plays the files just fine, but whenever the song ends, it doesn’t go to the next one, so I have to stop whatever I’m doing, go the the app, and either replay the same song or just find a new one to listen too. And I don’t like being stopped in the middle of drawing or doing work. Is there a way u could add a media player or something? Like when u play a music or video file it just goes or opens up the media player? Plz if u can do it I’ll be very great full, I'd definitely have less distractions when I do my work.
All files lost and not given a refund
by Tahisha on 2020/02/12 16:57
Edit: The company’s response is unacceptable to me, neither taking accountability for their lack of communication or defrauding me out of my money. I will never be using or recommending their services to anyone and with these business practices I am sure they will go out of business sooner rather than later! I found charges on a credit card statement that I thought had been cancelled going back two years with a monthly subscription to Dropbox. Because the account was linked to an old email address that I could not recover, I lost about a thousand photos of my family and travels. When I contacted Dropbox the agent I communicated with refused to speak with me on the phone, could not recover my photos, would not refund me the monthly subscription that I had been paying for this “service” unless I gave them my credit card number over email, AND would not let me speak to anyone else. If I could give zero stars I absolutely would, this is a horrible company. Google Drive is superior in every single way and I have never had a single issue with them!!
Scary! Shared link - My recipient has access to my Dropbox account
by Travel brain on 2020/10/01 20:45
Hi. I have been using Dropbox for many years now. And it’s in my top three apps of about 200 apps in my iPhone. I will still “after this incident” give 5*. But something SCARY happened to me today. It goes like this..... Today I sent five links to one of my clients. I sent the links via outlook app on iphone 11 pro. After few hours my client called me back and said "I can see ALL your folders in your DropBox Account". I went to my account shared tab, so I may delete those links. Suprisingly those links are not in the shared link list. Then I went to the security tab in settings and I changed my password. Then I logged out from dropbox in my phone, and sent an email with shared links to myself. When I click the links I received, they automatically open my dropbox, though I'm signed out. To confirm that I launched my dropbox app but it asks me to login. Finally. I took down ALL my files and transferred them to my iCloudrive . My Dropbox account is empty now! Anyway. I think this is a big security issue. For now, can some one help me to expire the liniks which I sent to my client. Or is there a way to recall an email that I sent fifteen hours ago. outlook app for iphone. please help. thanks
Stop changing stuff!
by Dudebraj9000 on 2018/09/18 09:03
Why do you guys constantly insist on changing the whole interface of the app? Seriously. Every update things are different, and not in a good way. Also, I can’t scroll down on my synced folders anymore. It makes my files disappear when I try. This started after the recent update. I’m not one of those “let me speak to your manager” kind of people but I just had to let you know how bad my experience has been so far. Please fix it, and leave it that way unless there’s a really important bug to fix. Also gave you 5 stars because I know you’re hard working people over there and I pay for pro. Don’t hate the app, just hate the constant changes to the overall look of the app that honestly seem more like a step backward than forward.
Too much money for notta lotta “service”
by The Notorious t.i.g on 2018/07/12 00:39
After the recent update, DropBox stopped working properly for camera-roll upload on my iPad. Their solution? Remove the app, forget the network, fully restart the iPad, re-connect to the network, and re-install the app. Seriously? Good thing I have nothing else to do ... oh, wait. Basement flooded. So yeah, I have something else to do that's rather urgent. Good news is that yes, this did in fact resolve the issue, but really, I have other things to do in my life than reset apps with updates that fail. Especially when paying $75/month for the business version. For $75 a month I expect a MUCH better UI, amazing support, in-file search (not just the file titles), and so much more. Instead, we get the un/re-install merry-go-round, an ok UI, low-availability support (US normal business hours only), and an amazingly klugey sync setup. Heaven help you if your Mac has an external drive. What happens when you get a new Mac? It downloads everything from Dropbox again, even though all I did was remove the USB plug from the old machine to the new. Good job, Dropbox. Well done. Now I gotta wait for 4T of data to re-synch. Their super awesome support response? Well, we told you external drives might not work as expected. I’m totally looking for another service. Seriously, $900 a year for this? I feel like an idiot for locking myself into this “service”.
Attach a Dropbox File to an Email from Within Gmail Not Supported on an iPad
by SoulForce1 on 2020/04/08 01:10
I am paperless and use DropBox for literally everything business and personal, therefore, I find it extremely annoying and cumbersome that when composing an email using Gmail on my iPad I cannot attach a file directly from Dropbox. When I select the attach function (paper clip), the only options for attachment sources that appear are Google Drive, camera roll, and recents. The online help forums state that I should approach the problem in reverse, namely, open my file in DropBox then select Open File in Gmail. While this does open a new Gmail message with the file as an attachment, this backward workaround is useless if I already have started composing an email within Gmail because the attachment cannot be assigned to another preexisting email within Gmail. Also, there seems to be no way to attach more than one file to the same email. Email attachments are a very basic function that every user needs so I would think DropBox would make fixing this issue a priority.
The love is gone...
by Kht2015 on 2019/10/09 13:21
I used to love Dropbox. Started using it when I was a student when it first came out. Now I used it mostly for ebooks in the .prc files and export directly to Kindle. Have it on both my Iphone and Ipad. But for some reason after the last update I cannot directly export those books to Kindle anymore. When I click on the file Dropbox doesn't recognize it as a Kindle document anymore and came across as data and said it is incompatible with Kindle when exporting. I have been doing it for years. It still works on my Iphone because I have not updated. I was planning to upgrade to a better account but with this issue I am about to jump ship and forget Dropbox altogether. Every major update brings more headache. I am considered tech savvy and can navigate thru pretty much major upgrade/updates on most apps. But this is just too much. I have many files in .prc and now cannot export.
App disables your account for no reason
by John hanti on 2021/04/10 07:20
I have had dropbox for years and one day i tried to login and it suddenly says log back in again. I do it several times and it doesn’t work. After the 3rd try it disables my account. I try to go to support to write to them and it also gets disabled which makes it impossible to tell them what is going on. You are voiceless if you get locked out. Then i go to Twitter and they don’t respond for days I try to send them a message from a different dropbox and it says it has to be logged in from the same email you need help from which they have disabled. I have been waiting for days and they have not emailed me back to solve the issues. I will call my legal team soon. They are horrible at helping you when you are stuck and no phone number to call. On top of that they keep charging me every month. I recommend working with a service that can be reached In crisis. Even if you have the plus account you cannot reach them unless you are logged in but if you are locked out how are you supposed to get through ??? They will say send us an email from the same account that you are locked out from but you cannot because they do mot accept outgoing emails. The staff is untrained and you can lose all your data. My legal team is ready to bash them for there shameful ways Very low grade system. I lost so much money losing access to my files these days. Horrible.
Doesn’t work
by OneAndOnlyAlex on 2020/12/09 20:07
I have tried hundreds of times to use this application in different capacities, and it does not, to even a slight extent, serve the purpose it’s intended for. My hatred for this stupid website and this stupid app goes beyond words. The frustration is difficult to articulate. The frustration is furthered by the fact that an app that can do what Dropbox is intended to do would be remarkably helpful. I have tried with four different email accounts. I’ve tried not using an email account at all, but even the simplest of tasks do not work on this useless pathetic excuse for a file storage site. If you don’t have an account and all you want to do is download or view a file in someone else’s Dropbox, forget about it. You’ll just be continuously harassed to pay for the service. If you do pay for the service, the same issue, constant notifications asking you to pay more or telling you your storage is full even when it’s entirely empty. You will find more joy and success doing something like jamming a screwdriver into your eye socket.
Thank Goodness for Dropbox!
by Rebecculous on 2020/10/28 12:38
I’ve been using this app for...holy cow! Almost ten years! And over those years I’ve had 15 different devices: 1 laptop, plus numerous phones and tablets. I always install Dropbox as part of setting up any new device. About a year ago I met a young couple in crisis, suddenly homeless after his dad died suddenly and they lived with him. The landlord locked them out as the coroner departed...anyway; I naively let them stay with me and they robbed me. The worst thing they took was every dead iPad from the last ten years and all the photos therein. Years of photos, irreplaceable photos of children and grandchildren, even photos of older photos of my parents as newlyweds, etc...they are so precious. Fortunately, I have Dropbox and all my photos upload automatically.
Never liked Dropbox and still don’t
by Conan the Reviewer on 2019/03/14 04:17
This app is confusing and hard to use. A friend sent me a Dropbox link of a song file, and when I clicked on it I got the option to either get the song in the browser or “download the app,” which I had already done. I clocked the latter option, and it just brought me to the App Store. When I clicked open no notice appeared about the download; it just took me to the app. As far as I can tell there’s no way to search through emails or Facebook messenger from the Dropbox app to download the link. I then went back to the link and clicked the other option, “open in browser,” which took me to a playable file but again gave me no options to download the file. I’ve always had problems with Dropbox, and the only time I use it is when someone shares something with me on it. This was one of those times, and though this was my first time using the iPhone app, I came away from it disappointed as usual.
Great except keeps losing recent files
by Paul, just Paul ... on 2018/10/26 00:27
99% of the time when I used this app, it is to do something with one of the three or four files I have most recently edited. For some reason this app keeps losing track of those, which makes it take much longer to use. Last time it was because they forced dropbox paper towns artificially find a recent list, this time the paper staff is back again and all my recent files have disappeared. There is no option to remove the paper spam from the recent list. For bonus points they say it’s easy to contact them if you have problems about the app. It isn’t. When I finally found a way, their support page doesn’t work; it won’t let me choose a device and therefore won’t let submit a ticket. This is of course on my iPhone, the same device the app is running on, using safari, the default and dominant browser. Ridiculous.
Support
by KENO4RENO on 2020/12/16 10:57
Don’t have the business Dropbox I have the lower one I don’t need a business one because I’m a single person that does not work but unfortunately there’s no support for anybody that pays $118 a year instead of the $200 a year of having a terrible time I accidentally canceled my subscription and I’m trying to re-activate it and pay and there’s absolutely no way to get a hold of anybody in the business account people will talk to you but they won’t help you because I’m not business you should have support for us as well we’re not that penny-ante that you can help us. Your response to me was do I want to change my review the answer is no and you’re not getting it I never had a business account with you ever only the personal account can you send me the splitting things to get help by upgrading it’s all about the money with you people instead of actual business in the care of the actual person insane every year I’ve been with you for over 45 years I’m done hopefully my pictures will be safe
Now that it’s fixed, it works well.
by Thistlelip on 2019/11/18 22:50
A few days after leaving this review with a one star rating the issue was fixed. When this app is working it’s quite good. This app was great until a few weeks ago when an update removed the ability to close a file and have the entire screen be for the titles of files. As it is now, the only way one can view titles of files that are more than seven characters or so is to start the process of moving a file which then gives a screen that shows the titles. I pay annually for Dropbox and thus have another 9 months before it will be financially feasible to switch services, but if you have not already paid for Dropbox, I cannot stress this enough, DO NOT PAY FOR THIS app. At least until such time as they correct this issue. It is practically unusable as is.
Dropbox doing everything they can to devalue the free account
by rktca on 2020/07/31 17:56
I know that Dropbox needs to make money to survive but going from $0 to $120/yr is a huge leap for what is now a commodity service. I don’t need 2TB of storage and there’s nothing in between. For cloud storage all I need is like 20GB (which Dropbox doesn’t even offer). For secure cloud backup use something like Backblaze. The new-ish three device limit is so annoying I am likely to just swap over to Box and be done with Dropbox. I have like 6 devices that I used to sync up. Removing free features certainly won’t “convince” me of the value of Dropbox paid plans and is more an indicator of how little I can trust Dropbox. Perhaps it’s intended to get rid of customers who won’t pay $120/yr. At least they haven’t had a security breach (that I’m aware of) for a few years. Please remember to encrypt any files on Dropbox that you don’t want someone else to read.
Now Requires App Subscriptions
by justmyopiniontoo on 2020/02/27 16:44
After years of being able to view PDFs, Spreadsheets and Documents, the app now forces one to subscribe to Adobe, Excel, etc. To what purpose? Those of us not using it for business are not trying to update anything: we’re only wanting to view documents that we generate elsewhere. Without the option of “view only,” this app has become useless and only gets one star as Apple won’t allow zero. Edit to Response to Developer’s Reply: I am able now to either open a password protected file for view-only by selecting the “go” key on the keyboard, bypassing the “open” icon for Excel, or ignoring the “go” key and selecting the “open” icon to follow the Excel pathway to edit the file. Thanks! Response to Developer’s Reply: Your reply is demonstrably false. Despite the indications in your help link, the App stopped opening Excel and PDF files that are password protected without using Excel and Adobe. There’s nothing like entering a password in response to Dropbox and then dealing with the prompt maze of those applications to finally get another password screen from them. After years of successfully entering file passwords at your prompt, this happened after *your* upgrades and before I chose to update to iOS 13.3 from 12.x. This is all on you.
Five stars for completely disappointing me!!
by keilaa.17 on 2018/07/24 10:01
I’ve had this app for a while now. They promise to keep all your pictures safe “NO MATTER WHAT” which is all a lie! Let’s say u lose access to the account for a bit so you are inactive with it. Well without them even asking for your permission, they decide to erase your account and all the pictures you saved with it!! I completely believed them like an idiot and deleted my pictures and gave it to them so they can “KEEP IT SAFE” and without even consulting me or thinking about the fact that I have important pictures and things I actually wanted them to keep safe, they just erase and pretend like nothing ever happened. I completely do not recommend this app!! PLEASE DO NOT DOWNLOAD IT!!! GET EVERALBUM OR EVEN GOOGLE PICTURES BUT DO NOT USE THIS!!!
Connect A computer
by Hotshtuf on 2018/08/06 20:35
Oh my gosh! I was having a difficult time logging in on my desktop - trying to remember my password and it wouldn’t let me in. I figured I’ll just continue to use the app on my phone, until I saw the “Connect A Computer” button. I pressed it and in a matter of seconds (I’d say less than 45secs) I was able to get into my account on my desktop computer. It was just three easy steps! I’ve been using Dropbox for almost 8 years and thought it was good but nothing outstanding enough to write a review until now. I just hate the little badge icon that appears on a document when saved in Dropbox. I hide it but it comes back... All good tho!
“Free” trial
by fitzymamaof4 on 2021/03/28 13:57
Someone sent me photos via Dropbox and I thought I had to have Dropbox to access or use the photos. So I downloaded the app and chose the free 30 day trial but couldn’t figure anything out so I “upgraded” I truly despise “free” 30 day trials that require your credit card information to begin and that should have given me pause before I went ahead and entered it, but these were pictures from my grandsons 1st birthday party. Now that I am trying to cancel the “free” subscription so I’m not charged at the end of the thirty days, it’s not such an easy process as to click a button. Tech savvy I’m not and navigating and trying to use Dropbox was/is not simple for me and canceling definitely is not! This is a great reminder to me to NEVER get a free 30 day trial of something that isn’t truly free. Still haven’t managed to use the app in any useful way that makes sense or is easy for a non tech person. I’m sure it’s wonderful for some folks I just don’t happen to be one and won’t recommend it to others.
Slow to upload
by Dcarson67 on 2021/03/25 19:33
I’ve used this app in the past and it was ok. I needed more storage recently and downloaded it again. 1900 + pics and here I am a week later still waiting for more than 90% to upload so I can remove the files from my phone. Pics only upload when the app is open on your phone. Yup you have to stare at 2000 + to upload to their server. If your anything like me and normal, not doing anything else while waiting to upload is extremely hard to do. I use my phone for business and I could be looking at the files being uploaded only to get an email I have to respond to and then 2 hours later go to check drop box and only one file was uploaded. If the app is launched why do I have to stare at files being uploaded? Makes no sense. I should be able to do other things on my device while things are being uploaded.
Feature needed!
by Fer.Oropeza on 2020/12/03 01:27
Hi! I've been your client for over a year now, and I truly believe Dropbox is the best cloud storing app out there, it's the only one I pay and need honestly. I would just really love if it would give me the option of deleting what I upload, right there in the app after uploading my pictures and files. IPhone is too bad to organize pictures because they're all on the camera roll, so I usually organize them on Dropbox, but it's kind of annoying having to go back to my pictures or my files to look for the exact same archives I just uploaded and delete them manually. I don't think we need duplicate items, so if I am uploading them to the cloud it's most likely because I don't want them on my phone anymore right? That feature would save me so so much time. Thank you!
Deleted all my photos
by Piano Mom 0102 on 2019/10/05 23:59
I received emails from Dropbox saying my account was being deleted due to inactivity. (This is a data STORAGE service. How active is one supposed to be?). Their website said data would not be deleted for 2 weeks after the user’s account was closed. I contacted customer support the day I received the email that my account had been closed. I followed the online instructions to reactivates account. However, my photos were gone!! Customer service was not able to help retrieve the photos, nor provide an explanation as to why they were deleted within hours after the account was closed. Your data is not safe on this site, especially with the free version. Dropbox, don’t offer a free version if you are not going to protect the user’s data. I am not referring to the security of the site, but rather the lack of regard they have for the data of people using their site. Two words: Google Drive Bye Dropbox.
Garbage for how much everyone is using this service
by Zazzers on 2019/04/12 03:16
My buddy has been trying to send me links on Dropbox for years and i used to always have problems with them yet I’m very computer savvy. I finally just signed up for an account because I was forced to transfer some legal documents. As far as I’m concerned dropbox is poorly designed. It should be so extremely simple yet it it is so extremely frustrating. On the desktop I have to login only to get to another page where I have to login again I go back to the first page it seems to be a verifiable page on by dropbox yet it just takes me to another login page very frustrating. Yesterday I’m trying to send the second MP4 file to my lawyer and it just won’t share it this year option is not even there. I could go on but I don’t care. I will pretty much avoid dropbox as much as possible and look for another file sharing service like you should too !!!!
🚫 Not upgrading
by The Blonde Cookie on 2018/10/30 02:50
After looking down the long list of seriously bad recent reviews, I’m NOT doing the latest upgrade (operating under the theory “if it ain’t broke, don’t fix it”). What I’m using now, while far from perfect, is adequate; I don’t have to wrestle constantly with the software, and I know what workarounds I need to employ to get ‘er done, so…its not a perfect world, but no new surprises. I already knew their customer support was nonexistent; I have a “story” of my own. I hope someone sues them for false advertising (for claiming they have customer support). I’d say it’s possible to win that in a court of law: if someone pays for a product and substantially relies on the written description of something (“we have customer service available to serve you,” or whatever is written), there’s a case to be made if the person or business incurred a provable loss due to that reliance. Hmmm… 🤔 Dropbox appears to have gone the way of so many apps - it’s all about the Benjamin’s (as opposed to quality, reliable customer support). But, of course, the less peeps employed, the better the bottom line looks. I noticed, however, that their marketing department must be working overtime. How a 4.7 star rating is possible with as many really bad (recent) reviews is absolutely beyond me. Of course, no one would ever skew the review numbers to make an app look more attractive, would they? 🙄
Gone down hill
by gtw145 on 2020/10/19 15:08
This use to be great but now it is horrible When I am in need and there is a issue there is no support. The support is so bad it just as well be non existent They have a silly chat box that serves no reason other than to frustrating you more . Twitter support for a company is a sign someone is hiding for their responsibility. If need they don’t respond! Not here is the worst one A community based support meaning the owner of this community is so lazy it is passing its duty to the customers! When I made a post it took 5 days to get a response then the person could not help . The drop box feature and app doesn’t play well with others and is absolutely blocked by Chrome so sync a resume through Drop box is a fight every single time . If you have important stuff you need to save don’t do here because if no improvements are made you will lose access and with lame support options that means you are left out to dry! If your our paying for a premium services from here then you better make arrangements because any company than is unprofessional enough to charge people money without a customer support service is bad news and the reviews are starting to reflect this. There are other options that are free with 3 times the storage of DropBox and Drive that work beautifully with all browsers so google alternatives .
Love DB, wish I could afford you
by Jeslive on 2020/10/20 19:14
I don’t remember when I signed up for DB, but over that time I’ve been able to save stuff that I couldn’t find a place to save on my iPad. Do I sound digitally challenged, I am. I realize DB must be an excellent tool for business, etc, but as an individual Im thankful to use it to keep my info safe and organized. I wish there was a low-mid level sub price, because it would be worth it to me to have a secure site I trust. I understand marketing to business and generating revenue, but I’ll bet there are lots of individuals, who don’t need 2 TB of storage, who would like a safe option with a reputable site...(and don’t want to seem like unappreciative mooches). In any case, thank you. FIVE STARS!🌟🌟🌟🌟🌟
Music Player?
by moukeefe on 2019/09/29 20:55
I’ve been using Dropbox for years. It’s great. One thing I’ve always wanted to have though was a music player that would play consecutive songs or playlists/folders. I have many original music projects going on at any given time and I like to be able to listen to them for further writing inspirations whenever I have a free minute, which is usually when I’m riding my bike from one place to another. I end up having to look down at my phone while I’m riding in order to start the next song and it can get kinda dicey while riding a bike. I have no other issues with the app besides not being able to listen to my music files consecutively. That would make it perfect, for me anyway. Thanks, keep up the good work!
Not worth the hassle if your expecting to store things long term
by laurenie338 on 2019/12/13 17:46
This was one of the first file sharing cloud apps. However, there are much better more efficient apps out there now as the way they promote cloud is old news. Now with cloud you can usually use the storage with or without being active for x amount of months etc. it will always be there so long as you don’t delete from it . That is not the case with this app and seems to be a common complaint . Many have lost important files including myself on account of not seeing a deactivation email. Moral of the story is drop box is out google cloud and icloud are in . Drop-box May as well be obsolete when compared to the other Choices now , that don’t delete your files just after 12 months of inactivity.. 🤷🏽‍♀️
A love affair gone sour. Where’s the Integrity?
by Ti leaf on 2019/07/03 03:39
I LOVED the old Dropbox. The more bells and whistles you added the worse mess my Dropbox life became. I relied on you for when I traveled and I am a writer, and am heavily research and archive needy. It used to work for me. Now I am somehow getting crossfeed from Microsoft Word, and the files that get into Drop Box, just show me weird icons with “data”. But no data or files. This is beyond maddening. I upgraded to add more storage for the creative arts work my husband and I do, and now my photos are stored in some bizarre, indecipherable logic, and with over 12,000 of them...that is a drag. I agree with every single person who said, it used to work great and the. Upgrades shoot me in the foot for several weeks of forensic admin to get it sorted. I have work to do besides the fact that customers are not paid to work for Dropbox. Please become more user friendly else I abandon Dropbox, and move my data world to my own online island! Thanks for taking this as not a complaint, but a call for the Integrity of the initial DropBox Platform.
DON’T DELETE THINGS OFF OF IT!
by Splazzatch56 on 2020/09/24 19:14
So this is perfect. I can get things from my ox to my phone. Everything about this is useful. Except for the fact that downloading the application on your laptop never works. Nothing I ever upload on it shows up on my phones app. It’s horrible. It takes 10 times longer on the website and half the time it cancels. The website works, but the app on pc doesn’t. The big issue I have is that I uploaded it to the app on my pc. But I realized it didn’t work so I deleted off of that and went to the website. Big mistake. It deleted that ENTIRE FILE! I am not happy with that. And the thing is it didn’t even tell me it would! It didn’t even ask for confirmation! It’s a terrible thing. Please fix this and this will be perfect. Oh and one other thing. WHY DO YIU ONLY GET 5 GIGABYTES WHEN YOU DON’T PAY FOR IT. It also doesn’t help that they really overprice it.
Horrible
by donna381 on 2019/01/06 18:09
Useless app. Not user friendly. I spent an hour just trying to figure out how to open a file, seriously an hour, and could not get past “download Dropbox paper”. Never succeeded in opening one file, much less sharing files between devices. Googled help for this app and was told to click buttons that did not exist (but clearly should exist!). You would think an app that is supposed to help you manage documents would at least have a straightforward way to open a file. That’s the most basic thing most users would want to do and after one hour a person of at least average intelligence can’t do it. I typed the name of my document in the search bar and it told me it wasn’t found. Double checked for typos, again it wasn’t found. Tried with just one word which I knew to be contained in many of my document files... still “not found”. Ridiculous and frustrating.
Picture & Video upload is broken
by Ktobs on 2018/10/27 16:12
Picture & video upload now constantly crashes. Very slow upload when it does work. Refuses to upload when the battery is low (even if its plugged in and currently charging!) If I have low battery don't you think it would be IMPORTANT to be able to upload/backup what I can before it dies?!? At the very least they should be an option that says 'continue anyway'. And if the phone is already charging I don't see why that matters? I can't upload a SINGLE picture? Really? Why does dropbox decide when I can or can't upload pics? This used to be a great app but recently it's falling apart. The media player is missing many desired features like fast forward/rewind 15 seconds, etc. Please fix the app! I've been a long time customer but I'm finding more frustrations than conveniences. Please fix the pic and video upload! App constantly locks up and crashes.
Dropbox has been hard, but paintings look amazing
by Max sword on 2020/08/26 03:53
Ok so really Dropbox is good at some things and amazingly competent at other things. They will not support the Dropbox app ( I didn’t know) the instructions are finally being edited for clarity and ease of understanding. Answers can be hard to get, although they reply fairly quickly, simple answers can take multiple emails. Now the amazing way they make my digital scans of paintings is off the charts!! Stratosphere type work. The files fit the whole frame for mobile responsive design. The file handling can be screwed up to easy( layers and nested files and folders) as you learn. I had a hard time learning Dropbox, but it was mostly my fault and now I’m really enjoying Dropbox and trying to explore all the options available.
Long time user - one ask!
by naliye on 2020/05/22 16:25
Hi there! I’ve been with Dropbox for what feels like a common law marriage length of time. I’ve been backing up all of my photos for years to Dropbox rather than keeping them in my iCloud. There is one feature however that I’m DYING for you to implement. In the Apple photos app you have this open search technology where you can search “apples” or “beach” or “Mom” and the photos get easily pulled up for you. I would be over the moon thrilled if you could build a search functionality like this to the Dropbox app. I spend so much time digging through years of images. It would take forever to move them back to iCloud just to make it easier to index but I am tempted! Thanks so much for hearing me out. Appreciate it!
Worst service ever!!!!!
by vedeta h on 2019/01/05 14:43
I have been a Custumer for over 10 years no problem. I have a yearly contract with them. This year they took the money out of my account. In June 2018 and turned off my service in July 2019. I have been fighting with them for months I gave them the receipt from my account and the Apple store. The app say active until June 2019 but when I go the the app it say full must pay money. They said they didn’t get a payment so I need to pay again. I have tried to contact them. You can only talk to them though email or twitter they will not call you. They don’t respond or slow to respond. After months of trying to get in touch with them and proving I paid. They still did not turn on my service. I called the BBB on them and they never responded. Something so simple to solve has turn me off from this product and has made me find other services better than this.
Unnecessary changes
by Geza X on 2019/07/31 18:49
Sometimes simpler is better. WHYWHYWHY does everyone try to turn their apps into a social media platform? Why. I’ve tolerated the various updates and additions because Dropbox has done one thing extremely well: transfer files and sync them to my Mac desktop. In that one function Dropbox has an unparalleled lead. But Dropbox PAPER? No, we use google docs for that and always will. Sorry. Comments? Not needed, rarely used. Sharing? YESYESYES that’s what it’s for. Sharing files. Photo sync, sure why not? I don’t use it but good to have. I’ve watched many developers “upgrade” their apps right out of business, making them cumbersome and glitchy in the process. PLEASE STOP you have such a robust platform already! We don’t need the toys, it just makes the app messy and childish. It’s hard enough to keep things synced and shared over a variety of different uses. I’ve been using Dropbox for maybe 10 years and run a whole business with it. Has always worked properly and stood the test of time. Your desire to compete in areas where you aren’t needed is going to downgrade what you are #1 in—transferring and sharing files easily and without confusion.
Great, but lacking
by The Terroriser on 2019/05/15 03:59
Dropbox was good, good for storing all my files, but it had too little space. 2 GB. For all the files I need stored, I had to make 4 TOTAL Dropbox accounts. At a certain point I realized I can’t deal with this anymore. And I look into transferring my files to Google Drive. Giving me 15 GB of storage FOR FREE! I try to export my files to drive, only exports one file. I search all around! Nowhere does it say “export to drive”. I get I could have done it manually, but we’re talking folders and 6-8GB’s worth of documents, data, pictures, and whatever else. No way. I find a chrome extension, connect the account, let it sync my Dropbox to my drive! All of my dropboxes are COMPLETELY useless now! Don’t get me wrong, Dropbox is great. But hey lack in storage and refuse to give you options to transfer elsewhere. They don’t want to let you go.
“Camera Roll” is not the same as iOS’s Camera Roll
by SeriouslyDave on 2019/04/13 15:34
Reply to the Developer Response: The Developer’s reply discussed automatic photo upload. However, I was not talking about automatic upload and did not use the term. Therefore, I have modified my review to clarify. —- Review —- When manually selecting photos for upload from an iOS device, Dropbox is shows an iOS Moments view of iOS photos. Dropbox calls this “Camera Roll” even though it does not match the iOS Camera Roll. Worse, Dropbox does not offer a way to select photos for upload using a view that’s in iOS Camera Roll order. You have to remember the date you took a photo or do a whole lot of scrolling if you have more than just a handful of photos (scrolling is required because of the screen space wasted by an iOS Moments view). This is a not user-friendly approach. Another issue is that you must tap each photo instead of being able to slide your finger across the screen to select multiple. These are not the only usability issue I have with Dropbox and I use Dropbox less than I would like because of them. However, it still remains somewhat useful to me so I gave it three stars.
Camera Roll Does Not Auto Upload To Customized Folders
by Infamous334 on 2019/05/05 17:43
My biggest issue for a few years now is that when taking photos I could have those photos uploaded to specific customized photos. This was an option via settings 2 years ago but for 2 years now it defaults to a folder “Photo” with no chance of selecting which folder. My business has 7 field agents taking about 30 photos each day of real estate properties. I use to be able to create folders for each user and have their photos upload to their specific folder per device. In the office it was very easy to sort out which photos were taken by each agent. Now they dump all into one single folder “PHOTOS”. I have talked to development about this but they tell me it was a 3rd party license called Carousel that allowed them to upload to customized folders but they failed to renew the 3rd party license. Now I get emails stating as of May 7, 2019 my version of the product will fail to operate unless I update but when I go to App Store it tells me I have the latest version. Should the product fail to operate as of May 7, 2019 we will move everything to ICLOUD because the support and tools we need simply don’t exist anymore. This product that once was very good simply does not support my business workflow anymore.
Rating Trends
237,234,278,300,310,279,248,237,228,277,322,284,306,302,226,256,270,294,263,267,272,260,221,259,314,296,254,220,250,233,263,258,287,327,283,258,228,285,301,200,306,193,421,0,400,481,311,319,279,248,235,276,346,314,332,236,241,275,267,285,257,313,289,258,238,304,334,302,302,246,229,222,296,303,228,339,232,242,223,218,178,387,312,297,242,232,261,311,292,301
All Versions
4.0
253,125 total
 5
199,666
 4
22,502
 3
9,900
 2
6,045
 1
15,012
Current Version (238.3)
5.0
200,081 total
 5
174,951
 4
14,238
 3
4,228
 2
1,840
 1
4,824
Version History
More...
Screenshots
Search Visibility
App name
Dropbox: Cloud Storage, Backup
Description
Dropbox lets anyone upload and transfer files to the cloud, and share them with anyone. Back up and sync docs, photos, videos, and other files to cloud storage and access them from any device, no matter where you are. And with advanced sharing features, it’s easy to share docs and send files—large or small—to family, friends, and co-workers. Features: • Automatically upload videos and photos from your camera roll to cloud photo storage—all in the background—for easy video sharing and photo sharing. • Access any file in your account—even offline—and preview over 175 different file types with no special software required. • Easily send large files by copying and pasting a link you can give to anyone, even if they don’t have a Dropbox account. • Scan documents, receipts, IDs, photos, and more using your mobile device and transform them into high-quality PDFs, so you can view and send anywhere. • Sync folders on your PC or Mac to Dropbox with computer backup, and recover older versions or restore deleted files with version history and file recovery. Sign up now for your free Dropbox Plus trial. You’ll get 2 TB (2,000 GB) of storage space—that’s enough room to save files from all your linked devices. We’ve also introduced some new features as part of your Plus plan: Dropbox Passwords to store and sync passwords across all your devices and Dropbox Vault to secure and organize your most sensitive documents. And with Dropbox Rewind, you can roll back any file, folder, or your entire account, up to 30 days. Existing Plus customers can upgrade to Dropbox Professional. With 3 TB (3,000GB), you can store all your stuff—from work projects to personal photos—and have space to spare. You and your clients can comment on most file types without leaving Dropbox. And you can protect your work with a watermark, add shared link controls, or rewind your account up to 180 days. Before starting a trial or completing payment, you’ll see the plan price. This amount will be charged to your iTunes account at confirmation of purchase and on renewal and will vary by plan and country. Dropbox subscriptions renew monthly or yearly, depending on your plan. Your account will charged for renewal 24 hours before the end of your current billing period. To avoid auto-renewal, turn it off in at least 24 hours before your subscription renews. You can turn off auto-renewal anytime time from your iTunes account settings. You can manage and cancel your subscriptions by going to your account settings on the App Store after purchase. Dropbox is a secure cloud solutions leader trusted by Fortune 500 companies for their most sensitive data. Over 14 million paid users choose Dropbox because they know they can count on a company that’s also dedicated to their security and privacy—no matter what they do or where they are. Let Dropbox be your all-in-one file storage, file organizer, file transfer, and file sharing solution for all your devices. We’d love to hear from you! Join the Dropbox community: https://www.dropboxforum.com Terms of Service: https://www.dropbox.com/terms Privacy Policy: https://www.dropbox.com/privacy
Content unavailable makes this less useful
by t_arduini on 2021/06/10 18:30
I use Dropbox everywhere, but it doesn’t seem to work with the Files app. I can’t access files and this is particularly frustrating when I try upload files to a learning management system. It works pretty well with Word and other apps, but the Files app doesn’t cooperate. I don’t have this problem with OneDrive and I may convert that if this isn’t fixed.
It’s great, however
by X manx on 2021/06/10 14:41
Dropbox is great for storing photos,music,videos,and gifs and other files I use dropbox primarily as a way to quickly and easily transfer files between operating systems however beware I once had over a thousand photos on dropbox and I thought I had deleted them then one day they mysteriously reappear on my account it wouldn’t have been a problem if it wasn’t so time consuming to delete them there has to be a better and quicker way to delete photos and other files from dropbox.
Camera uploads broken
by Ddort on 2021/06/09 23:28
Automatic camera roll backups quit working suddenly after working fine for years. Customer service has had my try all sorts of things over the past week, none of which have fixed it. This includes deleting and reinstalling. So…nobody at Dropbox knows how to fix it. That’s concerning.
Worse experience than on Android
by Unhappy User 989 on 2021/06/09 02:58
Can’t push multiple pictures to your Dropbox account from the Photos app. You have to start in Dropbox and pull them in. Doesn’t warn you about uploading duplicates which takes up double the space. You have to wait around in the app for the photos to upload to Dropbox because they won’t upload in the background like every other modern app. Dropbox is better on Android because it does all these things. No idea why the iPhone app doesn’t.
Not working correctly! HELP!
by Sparkles8961 on 2021/06/08 21:03
I’ve been using Dropbox on my iPhones since 2013. It always worked great until this past month. I use dropbox for my camera roll upload on my iPhone. My windows PC is connected to dropbox also since 2013, so I can copy my camera roll photos from dropbox onto my computer. For the past month the only upload that dropbox is taking from my camera roll is the videos I record. For some reason dropbox is not recognizing any photos that I take that are in my camera roll. Can you Please help fix this! Thank you.
Dr
by Dr Joe G on 2021/06/08 03:54
Good
unusable on iphone
by Jpp6677425996 on 2021/06/07 23:56
can never save pdf files into my dropbox from safari… dropbox option is always greyed out until I force quit dropbox and reopen it. repeat this dance as many times as files you’re trying to save! can’t even use the dropbox quick action item in the share menu to save files… it always just throws an error saying it can’t download the file and that my internet must be down. awful integration.
So confusing
by june breeze on 2021/06/07 22:16
Hard to use. The wrong files were sent.
Doesn't work with Files app
by computer savage on 2021/06/07 21:41
There has been a bug for a long time preventing Dropbox from working with Files app. Unusable on iPad for this reason.
Borderline Useless out of the office
by Shyomin on 2021/06/07 20:57
If you need to upload files from the field you can do nothing else while they upload. Navigating away from the app for any reason will pause all progress, including if the screen shuts off to save battery. Unfortunately I don’t have time to shut down operations in the field while waiting for all of my pictures to upload or dedicate an hour after work every day to upload everything after I get off from work.
Alphabetical sorting remains broken
by TimToon on 2021/06/06 19:39
I filed a bug a month and a half ago that folders are sorted above files when sorting alphabetically — this is not alphabetical, it is sorting by type. This simple bug has still not been fixed.
Works great, except...
by RamboPreacher on 2021/06/06 13:42
On my iPad it keeps warning me about interruption if I don't update, but there is no update available. Sad that support does not continue on older devices.
I want to cancel & Dropbox makes it impossible
by ignats5428gvcder777)46 on 2021/06/05 20:23
This is a pain in the butt with nobody available to help.
Not finding or uploading photos!
by kris.10 on 2021/06/05 16:22
The Dropbox app used to be able to find and upload all of my photos and videos on my camera roll, but lately it can’t find any photos and I always get a “done backing up” message when there are still photos not uploaded. I know I still have plenty of storage. It used to be so easy! What happened? This is so frustrating! 😩
They serve themselves first
by Glyndonguy on 2021/06/05 12:15
In very large print they are selling you their products. In very small print you will find the file you’re looking for; The process and link that was sent to me was not directly into someone’s folder but a maze by and drop off items. They could send you to the folder much faster especially someone who’s never been to the site and it’s only viewing someone else’s work.
This App Is A Game Changer
by AceLace10 on 2021/06/05 08:01
I use this for transferring images to clients and it’s such a lifesaver. Between this and Lightroom I can work on the go!
No access without WiFi
by mr #Organic on 2021/06/05 03:03
I truly dislike how I cannot access my files from my phone unless I am on Wi-Fi
Rip-off
by x4blend on 2021/06/04 11:25
Why am I paying for 2TB of storage, when I can’t even download my files that are 14GB for editing videos on my iPhone. Waste of time and money. I would rather use iCloud for $8.00 a month.
Princess Marley RAyne is Here 😍😍😍😍👨‍👧‍👧😍😍😍❤️❤️😍😍
by Ms.Ringgold on 2021/06/04 05:05
💞💞💞💞💞💞💕💕💕💕💗💗💗💖💖💖💖💖💖💖💖💖💖💖💖💖💖💖💖💐💐💐💐💐💐💐💐💐💐💐💐💐💐💐💐
Tech Codger
by Tech Codger on 2021/06/03 19:01
Maybe a bit overpriced, but has been brilliant both in IOS and on my MacBook, working seamlessly between platforms. I began using Dropbox when it first began, the IOS app intro was a game changer allowing total accessibility to my files. Back in the day I backed up my computer every week in case of catastrophic crashes. My MacBook crashed recently and was out of commission for over a month and because of Dropbox I just kept on working via iPad and iPhone..yay!
Files
by glizzyy223 on 2021/06/03 14:24
Won’t let me download any of my files or open them. This app is a waste of time and money
Deleting
by Shinbei1 on 2021/06/03 14:09
I have been trying to delete this app. Without success. Please delete it ASAP. Thank you.
H
by blakemaile801 on 2021/06/03 13:57
Needs a link upload
Feedback
by TheOneandOnlyPhat_Pat on 2021/06/03 03:21
This is a file manager. Why is there no “select all” function? They’re doing research surveys on irrelevant possible features like photo prints and free shipping that, as a Dropbox professional customer, have no benefit to me, and yet they won’t include a “select all” feature. Focus on including basic features for your app. In a folder with possibly 500 files, you have to select each one individually. It’s ridiculous. This app has been out for entirely too long for them to have not implemented this. It’s a basic feature for just about any file management system.
iPhone to Dropbox
by Fishmojo on 2021/06/03 01:28
Keep it simple & don’t assume we know crap
3 device limit for free tier
by rootulp on 2021/06/02 17:05
3 device limit for free tier. Use Google drive or Apple iCloud instead which does not enforce a free tier device limit.
Warning: possible data loss
by Geneorama on 2021/06/02 16:15
As my photo library has grown, Dropbox no longer uploads photos and videos reliably. I’ve been a long time user (my wife and I have shared a paid account since about 2008), and I’m sad to see this vital service deteriorate.
Thanks
by Ebnoddin on 2021/06/02 15:53
Thanks
Best multi-platform cloud storage/back up
by Irv4him on 2021/06/02 14:14
Dropbox is my favorite because of how they work so seamlessly between every operating system/device that I use. If I could give them 10 stars I would!
Incredible by years
by Greg Stupnitsky on 2021/06/02 05:37
My favourite app from 2009.
Last update
by Sure thing 1022 on 2021/06/01 22:40
Their last update is wretched. The upload has issues uploading videos and photos. This happened on both my wife’s phone and mine. Virtually useless! Updated: I contacted customer support and they walked me through a series of steps that seemed to solve problem. Revising to a 5 star.
No “Open In”
by ghuyrgy on 2021/06/01 15:43
Updated to 5 stars as I found the through the “share” option you can open a file in third party apps.
Really?
by deenaballerina on 2021/05/29 18:02
This is supposed to be simple? Just market this app For 45 and Under🤬 I’ve spent most of my vacation free time trying to get enough space to send videos only to have a bot chat repeat the same answer that solves nothing. I’ll buy a thumb drive and download on to that. Disappointed
Cannot save photos
by syosset_1 on 2021/05/29 14:29
When selecting more than 1 photo, the Dropbox extension does not show up and there is no way to bring it up. Only iCloud drive shows up. Useless
Please add an option
by Nutcheese99 on 2021/05/29 01:50
I always drop in mail into my Dropbox and I can never open it from the app please fix this issue thank you.
No
by dp121121 on 2021/05/28 18:38
Very hard to navigate & send files. It's a no. Use google drive or apple dropbox instead.
Confused re: cost
by tswell on 2021/05/28 15:55
The App Store seems to say this is free but the description only mentions a free trial. Is it free or not? What does it cost? Why is this hidden? Are we expected to go thru a signup process with login, billing & other personal info before we see the price? UPDATE: Dev wrote to say it's free. Subscription is optional. I'm very happy w Db over the years and will add it to the iPhone too. Perhaps the description here will be clarified. 4 stars til then.
It’s lit
by senjuzel on 2021/05/27 04:30
It’s lit
can’t access files without wifi
by edmaxvoor24 on 2021/05/27 00:57
I love love love this app, and I really wanted to give it 5 stars, but for some reason, and I don’t know why, I just can’t access any file without being connected to wifi. If I want to access anything without using wifi, I have to copy a web browser link, and then paste it into safari. Which defeats the whole point of having direct access to the files on the app. What’s strange is that all of the files are visible and it loads them as being present in the folder, but I can’t access them. I receive a prompt that states I have “no internet connection”, which doesn’t make sense because I can then go watch a video on YouTube without being connected to wifi. I really really really wish the devs could figure out this problem. It’s starting to get really annoying and this little problem makes me want to not use the app anymore.
Battery drain even when app is closed not fixed !
by ReviewerT on 2021/05/26 18:35
Background Battery drain even when the app is closed spotted in iOS battery interface. Note that background refresh is disabled too! Update: dev reply to disable location in Files app fixed the issue, hence the rating goes up to 4 stars from 1 star.
Loli3
by Nicolesmith4ever on 2021/05/26 09:28
Very amazing! App
Not syncing favorited videos/photos?
by User1231231234 on 2021/05/26 02:53
I have Dropbox set to automatically sync all pictures or videos I take/save. With the new update, I’m finding that the images/videos I favorite pre-sync are not being synced to Dropbox. Very nervous that I’ve lost my best images/videos because of this.
Stealing my money
by 123 myob on 2021/05/25 19:05
I no longer want the subscription but there is no way I can unsubscribe. I find this extremely unfair and forced!
What Has Happened? Every Fix Makes It Worse
by ckilkelly01 on 2021/05/25 18:14
I have been using Dropbox for 8 years or so. It keeps getting worse and worse. You make changes without directions. What has happened? On iOS what happened to open in? It was there 2 weeks ago. I am so disappointed. I have been paying 2TB for years and years and devs make stupid, random changes. You can’t even open in a particular app. Boo!
Nothing Compares
by zizimusic on 2021/05/25 15:52
Been a professional user for years now and the mobile app has been a godsend for managing files on the fly. Quite literally embarrasses iCloud and Google drive in every aspect from UI to functionality and reliability.
Terrific for high saturated images!
by pmbbm on 2021/05/24 18:59
Highly useful, easy to use, conduit to transfer professional images!
disappointing
by Leerrose on 2021/05/24 18:39
total waste of time, it worked fine at the beginning and now I can’t even save a photo there’s always a problem with it
Xbox1Mom
by CrazyXbox Mom 2 on 2021/05/24 18:07
Love love love Drop box does everything I need plus more,, Thank you drop box your my favorite app a must have always,,
Select All
by Javierdgmu on 2021/05/24 04:42
Why is there no way to “Select All” on iOS when selecting files to download? This app has been around for long enough at this point. Android users have this feature but they won’t add for Apple users? Disappointing and pushing me to look elsewhere for my file sharing needs.
Dropbox
by cc ny on 2021/05/24 02:05
Big help in transferring big files, easy to use 👍👍👍
Good
by Eddiewala on 2021/05/23 12:10
Very good
I LOVE YOU DROP BOX
by Totally not a werido on 2021/05/23 03:06
I can finally use an actual video player that plays on different screens, i don’t even care if the free version is a bit stingy
So convenient
by trashtalkin on 2021/05/22 22:18
This is so easy to set up and use and have never lost a file using it
Cost
by Badmoejoe on 2021/05/22 11:36
Cost is to high
Thanks
by shahmorad on 2021/05/22 08:50
Dears managers thank you so much for all the help and everything that you doing for all.
Review
by Istepo on 2021/05/21 17:40
Excellent product
Worst Service EVER.
by DROP BOX AWFUL SUPPORT on 2021/05/21 02:18
Impossible to talk to anyone or get help from anyone to cancel an account subscription from my previous work email which I no longer have access to but am still getting billed.
No option to keep Dropbox files online without a local copy on Mac
by VadMK on 2021/05/20 17:43
Forcing to subscribe to Dropbox Plus just to to have access to Dropbox files online without local storage on the Mac, seriously??? Shame on you!
First version of dropbox
by The Z SLP on 2021/05/20 17:42
Unfortunately, I have lost all my professional files even with the paid subscription upgrade per your representative.
Great usability
by FMBrowning on 2021/05/20 01:30
Very adaptable product. Easy to access and share files
Dropbox links from others won’t go to my app
by jasneskis on 2021/05/20 00:37
I can’t use drop box the way it is designed. I don’t know why? I get sent drop box links and they will not open in Dropbox. I have to open them in the web browser and individually put them in Dropbox, a real time waster.
Storage great, App meh
by Cardinal2b on 2021/05/19 15:31
Until they learn how to present text files in fixed width fonts they’ll stay second tier. I got an email from a developer (can’t reply to the email though) with two links... One of them comes here so I can “update” my review. The developer apparently does not know what a text file is. Geez. “what’s a text file?” A file with a .txt extension. C’mon, man. Dropbox App editor does NOT show .txt files (e.g. a file made in Notepad) in fixed width font. It should be the default. Minimally should be able to switch to a fixed width font. This App does NEITHER. I’ve been complaining about this for years now, and nobody wants to bother to fix it. So, stay second rate then. Your call.
Love the but…
by DuckyT on 2021/05/19 13:21
I have used Dropbox for years. Love the app. I have notice now that it has stopped auto backing up my photos from my iPhone. This was one of the features I absolutely love. Now I have to remind myself to go into the app for it to backup. Please bring that back!
A possible emprovement
by Cocodun on 2021/05/19 00:27
Maybe make it possible to edit documents in the app? Probably not possible but would be cool
Not backing up pictures since last update
by BuyLater on 2021/05/18 01:52
I’ve tried setting it to only new pictures, all pictures, freeing space, etc. Nothing :( Looking forward to a new update!
May 2021 video sync / jpgs do not sync
by MJKMAK on 2021/05/17 22:05
With the last update, my videos will still detect as new and synced from iPhone to Dropbox. My photos do not detect as new and are not getting synced. Strange occur acne but do not know how to fix. Did see one other person on a forum with the exact same issue! Contacted Support - they had me log out of mobile and log back in. New photos will now sync. Manually syncing the older photos on camera roll that did not detect and sync.
Help me!
by aceklkkk on 2021/05/16 23:48
Hi, I don't know what happens with my account, I paid for more space but I can't use more space, it tells me that it is full and I already paid for more space .. I can check my account or restore it because it seems that it was blocked or not I know what happened .. please help me. I don't know what to do and I already made the payment. thank you
Used to be good ....
by Onnokoel on 2021/05/16 18:39
I just “upgraded” to the latest version of the app. What a mistake! The camera upload function, which is what I use mostly, is seriously worse. Doesn’t show what % uploaded Doesn’t show the preview of the files And for a while, didn’t even scan accurately and upload my recent files. So disappointed 😞
Search engine is garbage
by XingSanchez on 2021/05/16 12:50
Looking up a file or folder is next to impossible, when the search engine is constantly unable to find files and folders that are absolutely there.
Excellent!!!
by MDS.. Missy DeSerio on 2021/05/15 18:59
Excellent!!!!
Wonderful!
by drgsfg on 2021/05/15 15:14
Exciting to find photos that I thought I’d lost! Will use Drop Box more often!
Great storage
by Grapefruit1985 on 2021/05/15 08:08
Love the fact this also has a vault app and password app. I love using Dropbox
Let me out
by Austinsart on 2021/05/14 23:59
As a senior I am not able to understand Dropbox and tried to cancel several YEARS. I hate that I cannot speak to a person. Not for me!!
Dropbox iPhone app is no longer the best
by Vtkng on 2021/05/14 10:30
I used to love the Dropbox iPhone app, but not any more. Reasons are: 1. It takes forever for the app to start uploading the photos when the app is launched. 2. Forever reason it no longer upload the photos in the background even I had the feature turned on with location services turned on 3. I don’t like that I had to click on Next to load the next batch of older photos when I scroll through them. Microsoft OneDrive allows me to scroll freely 4. For whatever reason Dropbox decides to upload ALL the photos on my phone AGAIN? I had all these photos previously backed up already but the app is starting the upload / backup all over again??? I still like Dropbox overall but I just don’t like the mobile app any more. I think OneDrive has come a long way and to me, they provide better user experience than Dropbox now
Purchasing through the app?
by FireproofCrab on 2021/05/14 09:07
Maybe my brain is broken, but I can’t find a way to subscribe for Plus in the app.
Dropbox is great!
by Roadrunner19582021 on 2021/05/14 03:12
I’ve had the mobile app for months, but just got around to using it. Wish I’d have used it earlier and avoided the problems uploading/downloading between the various apps I regularly use!
PLEASE DON’T Trust or use
by nealylayne on 2021/05/14 02:41
They are a scam and never let you unsubscribe. Their is no customer support and will never reply. Awful please don’t fall for this scam
Ok I’ll let u
by yyyyynby cr g f tht ftppu on 2021/05/13 13:19
If I Had
Not uploading in background
by Da_Hymanator on 2021/05/13 01:42
When I select files to upload, it won’t upload in background even if I am connected to WiFi I have to keep the app open and on the screen for it to upload
Problems Syncing
by Digiecard on 2021/05/12 23:27
I have repeatedly tried to “Chat” in the support section about issues I am having with syncing to no avail. It’s extremely frustrating as it shows it is all set up correctly, but still will not sync the files.
Dropbox provides a time saving service.
by BillAIA on 2021/05/12 21:04
Thank you for this wonderful application. Bill livingston
Great when it works…
by Sininlinens on 2021/05/12 14:31
But it's slow and buggy. It has now stopped updating synced photos. Every update gets worse and worse. I’m paying for garbage service.
What happened?
by NewFanBack on 2021/05/11 02:00
Since the last update, the pictures & videos are sometimes not automatically saved Thank you for fixing this ASAP! We don’t pay to get this problem.
Camera upload failing after 234.2.2
by MrGames999 on 2021/05/10 05:50
We’ve been using Dropbox for years. The day we updated to 234.2.2, camera uploads stopped working for photos and only works for videos now. Bummer!
So easy to use
by hands2work on 2021/05/10 02:16
Great way to share files & get feedback.
Terrible Update
by Twin Mom Dog Mom on 2021/05/09 14:27
I’m not sure what happened with the most recent update, but the camera upload functionality to backup the photos on my phone is absolute crap now. I deleted the app and redownloaded it and it backed up once and now it says it can’t find any photos to backup again. Please fix this, I’ve been using this app for years and never had an issue until about two weeks ago.
File won’t open
by kanns0218 on 2021/05/07 02:53
File won’t open. It will open on a laptop... not in the app.
Broke a good UI
by VSConcepts on 2021/05/06 22:22
Burying the add/upload photo in the “create” menu at the bottom instead of the easy to see and access button you had before - was neither intuitive nor helpful as updates go. It’s not intuitive, it’s more steps to use, and made no sense.
Did not realize I was being charged
by Shampooka on 2021/05/06 05:39
I did not realize I was upgraded to a $119 a year plan. My fault I guess, but it seems a little shady that they will not refund the money for the remainder of the year as I am cancelling my subscription. I have contacted someone at Dropbox that on LiveChat. We’ll see if
Dont Bother just use google drive
by ghmcxmm on 2021/05/05 21:46
They wont allow me to download my own music video to my phone. Says mp4 is not supported. Absolute joke. Update. I had saved Instagram live videos from someone who passed away & now they are gone. For absolutely no reason. In fact one of the only videos i have left, the audio was replaced by the audio from a live stream video. This is honestly insulting. It feels like i was stabbed in the gut. Im paying you to erase the only things i have left from her? I swear I’ve never felt such hate & heart brake. This is so inexcusable, for the rest of my life i will pray on dropboxes down fall.
Awesome Cloud app but needs better Photo functionality
by Frustruated with app on 2021/05/05 21:41
I am loving the dropbox app which I been using from past 3 years. I started with free version initially and upgraded to dropbox premium which is called dropbox plus now. One thing I really hope dropbox would bring is better way to back up and organize the photos. Currently everything gets uploaded to Camera Uploads and there is no easy way to organize the photos into different albums. Also an option to do some basic photo editing is great value.
Dropbox
by Grammy Sher on 2021/05/05 20:31
I had the app and it needed to be updated so I did. Now it keeps telling me I have no internet connection when I do. Odd.
Worst Customer support system
by C.Kowalewski on 2021/05/05 14:55
I’ve been a customer for over 4 years while in school and I can tell you the company also owns Hello Fax and Hello sign, which repeatedly charged me hundreds of dollars for an account that I never authorized, on top of this, upon trying to return the payment taken from me, support has become completely unreachable. Would never recommend this app or company to anyone I actually care about.
Crashes immediately cannot remove and reinstall
by HotOne2 on 2021/05/05 05:28
I absolutely have love dropbox and I’ve had it for many years and had it on my phone. Recently probably about six months ago when I did my last update it will not open for me it opens for a moment and then it crashes and closes out I can’t even find it on my phone unless I go to the finder function on my iPhone. I’m really disappointed as I love the program and use it for my business and it is giving me a severe handicap on my Apple devices. I wish somebody could help me from dropbox to remove the application and reinstall
Sure Hands
by nr299 on 2021/05/04 16:23
DropBox, you never drop the ball. Thank you for being decent.
What happened to the Save function
by gamist on 2021/05/04 14:46
I cannot save a movie/clip to the camera roll anymore! Please put back! Necessary to text vids! Edit: AHA. Sorry!! I found it--it moved. I love this app!
Battery Drain and Freemium Model
by kingdrewsea on 2021/05/03 21:09
My top complaints about Dropbox is the freemium model for data sharing. It’s either 2 GB free or 2 TB for a subscription cost. I’d like to see more free storage than 2 GB. That’s not enough to hold more than some text documents. Less than 1 DVD or flash drive could carry. Especially now that the competition is Google and Microsoft which both offer more free cloud storage. Other complaint is battery drain accros all platforms, mobile, desktop, and Mac. There needs to be more efficient algorithm for managing syncs instead of just “always” syncing. Especially considering this is not the only cloud service most users will be running. Please optimize this app better.
Impossible to link a computer to a phone. You should go out of business.
by dukedmd on 2021/05/03 01:12
Ditto that
Slow upload
by jdjehb787 on 2021/05/01 23:22
Very slow upload background, worse than my android
Great! But...
by Sjshdudjnrj on 2020/01/22 20:42
Ok, so first off, I want to let the devs know that they did an amazing job making this app. It has a simple design, looks great, and is very user-friendly. One thing is that Google Drive offers 15GB for free, while I think Dropbox only offers 2GB. Maybe for the free version, upgrade that a little bit. Anyway, I mainly use Dropbox over any other service, because I believe it's better, but I might have to switch to Google Drive for more free storage. The one thing that I would add to it, is shortcuts. For example, if I could have all my files in one big folder, and them scatter them across different folders using shortcuts to the same file, in the big folder. I use Dropbox to keep my music MP3's, but I can't have them in different floders without copying and pasting, which would take up twice the storage. I would have multiple folders, and ,for example, have my song in one folder, and another, without doubling the storage. I would want them both to point to the MP3 in the big folder with all my files, that I mentioned before. I would love to have this tool, and I'm sure a ton of others would. This would definitely bring you over the top better than the other cloud storage providers. Thank you for making an awesome program for us to use!
Great App but very unstable after update
by KJP2U on 2019/06/23 18:34
I’m having the same issue as Dudebraj9000. I have an iPhone 8 and have been using Dropbox for years. I agree that the updates have had no added value other than adding additional steps. When I’m uploading photos, I can no longer scroll down to see which photos are uploading. It jumps back to the top. Also, when I go to a photo album from Dropbox to upload photos, it will jump to photos from 2017 or 2018 unless I scroll real slow. Also, if I “move” photos from one folder to another, it now leaves me at the folder the photos got moved to instead of the folder I was working on... really annoying. I believe that if I “copy” photos from one folder to another, it will put me back to the folder I was working on, which is the way it has always been. Lastly, I had disconnected any auto uploads or syncing to Dropbox from the start, yet there is an album again called Dropbox with photos sitting in it... some very old photos. So I don’t know if those photos were uploaded or not. I have never auto synced my photos with Dropbox because I like having control of it. I gave you 5 stars because I use Dropbox every day and I trust that you will fix these issues. Overall, it has been fantastic, but more so in the older versions.
Horrible Background Battery Usage
by Parvani Symphony on 2021/01/07 14:20
I really love the app and it gives me the ability to share my files between my iPad and my desktop computer easily. I originially got Dropbox because Google Drive was draining my battery by constantly running in the background. Well, my battery has been draining again over time by almost 30% or more at times. I checked my battery usage and Dropbox was running in the background for 7 hours straight. Why? I looked up the issue, and someone mentioned the only way to fix it was to disable it in the File app on my device, but I don’t want to do that, because sometimes I do need to access things from that app, or move things that way. I understand that it checks the folder in Files and makes sure everything is synced to the actual Dropbox app, but 7 hours? There’s also an issue where if I upload items to Dropbox within the app, if I close the app, it stops uploading. I have to have the app open for it to finish uploading. I’ve never had to deal with that before. Not sure if these are Apple issues or Dropbox issues. I hope there’s another fix for it though, because I shouldn’t be going to sleep with my iPad at 100% and waking up to it already down to 70%. I guess I will do the temporary fix in files for now, unless I find another cloud service that doesn’t drain my battery all day.
Useless/not needed
by dicky j 12 on 2020/06/04 17:28
My smart phone has my resume in pdf. Form and that should be it. But no, these stupid app companies are in bed together and so I have to keep downloading app after app after app just apply for jobs. Each app just another security risk, just another way for my info to end up in the wrong hands. Might as well be you know what in a box, Totally unacceptable. Zero stars is the real review. Stop making cloud based crap we already have through oh idk the 16 other apps that do a similar job. This is an edit...after reading some reviews I ask those people if they are using windows 98? Do you not remember that our smart phones and their services were already doing all of this? Did you not already have cloud based service through your smart phone brand or google? Why accept yet another app that is cloud based for yet another way to have your private photos and documents out in another cloud. “The devs are smart” yeah after building the same features into every other cloud based app they realized they needed another job so here is Dropbox, next year it will be “boxdrop” or “doccushare3000”! I’m sure there is some feature that is unique to Dropbox that has you all saying that it’s totally different. You mean something that could have just been added to any other cloud based service? I know it’s free but I didn’t want another app on my phone, another account, another, another, another, another......
Good features, horrible customer service
by MarlaE on 2020/05/30 14:09
I’ve used Dropbox for years with no issues, although it is overpriced and their peculiar insistence on landing you on “Recents” rather than “My Files” is annoying. However, if you must purchase Dropbox, do it on their site and not via the App Store. Here’s why: They sent me a note saying my payment method (Apple) was invalid and I had to “update” my payment method with Apple or lose my paid features on May 31st. Spoke with tech support via chat and confirmed that my payment info is up to date, and that it has successfully gone through for ApplePay, dozens of other apps, and a couple of streaming services. He escalated me to someone who days later sent me a boilerplate email that showed he hadn’t read anything from the previous conversation. I replied, explaining again. No answer. I wrote back asking for an ETA on a response, as May 31 was fast approaching. No answer. Then on May *29* — two days before the supposed deadline — I got an email saying “Your account has been downgraded.” Finally managed to resubscribe by severing my payment within Apple and purchasing on their site (although now I wish I hadn’t). And *still* no response from customer service.
One year no change
by TiredMomAndNurse on 2020/04/14 02:19
A year ago I reached out for help bc all of my photos I edited on my phone or the hundreds of “portrait mode” iPhone photos were uploaded in their original mode and their “edited” portrait mode. When you click “automatic upload” it uploads your photos in chronological order with dates they were created. Which is great. On the portrait mode or any edited photo, it uploads two versions. I was going through and looking at file size and deleting the one that wasn’t edited so that my terabyte of storage wouldn’t be full. The tip they gave me was to click “manual upload” and manually upload all of the portrait mode or edited photos that I wanted to not have doubled. I did this. The photos were not uploaded by date taken and the file names were changed. But they were not doubled. Then, I clicked “automatic upload” to upload all of the other unedited photos and it still uploaded the edited ones I had manually uploaded bc the file names were different. I have reached out a handful of times about having an option to click or fixing the manual upload bug that changes the file names and causes more duplicates. No changes have been made. Dropbox is the most expensive storage app but don’t expect the most expensive quality.
So much potential, very buggy
by hr150123 on 2021/03/02 00:30
I’ve been using this app daily for work, for over a year now. Every single time I create a folder and select upload photos, I will be scrolling on my camera roll and it if I’m not actively clicking photos right off the bat, it freezes and jumps to the start of my camera roll (I have 20k photos in my camera roll, going back to 2017). The only way to avoid this is by clicking upload photos, and immediately start rapidly tapping random photos until it unfreezes. I have always updated the app, and it’s done this on more than one iPhone. Still happening on my 12 Pro. 2nd issue that just started happening: I name every folder by date. Suddenly almost all my folders are out of order. They randomly just start not being organized by date as I scroll down. I make sure to select “sort by date modified” and it does nothing. No matter what I sort by, nothing changes in the order. It’s becoming very frustrating as I rely on this app for work. I’m confused by all the positive reviews because my experience has been this for several months now.
I really wanted to like Dropbox
by Artemis12234 on 2020/02/03 16:43
This is a review on Dropbox in general. I wanted to use Dropbox to back up files I accumulate on both my phone and my computer over time onto a cloud. This includes work files (minimal though) and (mostly) personal photos/videos. But I have so many issues syncing files whether it be from my phone or my computer, I just can’t do it anymore; it takes way too much time. And I’ve had the paid version for a couple months now! I thought maybe Dropbox just had a learning curve but the issues are perennial. I constantly have to troubleshoot the syncing and google solutions for things like clearing the cache on my Mac. It’s like I have to treat Dropbox like a baby, only back up 50 photos at a time or it glitches and never uploads at all. Even troubleshooting pages from the Dropbox website don’t solve my problems, even if it’s only 4 simple steps. I don’t understand—I thought DropBox was a large and reputable company used by professionals. I’m using Dropbox for mostly light, personal reasons and it doesn’t work properly. Looks like I’m going to have to back up the old fashioned way: external hard drives.
Great app except...
by aWiiPeanut on 2020/04/14 13:16
Overall this is a great app. It allows you to categorize your files just like on a computer with folders and sub-folders, etc. It is relatively easy to move files around from your ipad or phone, send them to another app to markup, and upload. The main problem I have with this app is the buttons at the bottom of the page when you are viewing a document. They have recently added a big blue button right in the middle at the bottom that says OPEN. The grid and magnifying glass buttons to the left of that were bad enough but now I have to try and read around the big OPEN button as well. I use Dropbox a lot for quizzing myself and I’ll save questions/answers and scroll through them, answering them in my head as I go. The buttons get in the way of reading my questions because scrolling too much will show me the answer. These buttons need to be added into the top banner or lower banner and not on their own. It would make this a 5 star app for me!
It deleted my entire Desktop
by KeoniKS on 2020/04/24 07:47
After a recent computer crash I had I was attempting to put things back to normal and reinstalled Dropbox. After it installed and logged in it was already full but attempted to copy and sync my entire desktop. This didn’t happen before when I first installed it and it began lagging my entire computer. So I tried deleting the folder but it took my entire desktop from my computer and multiple files ranging from personal and work. Trying to recover failed because there file box it was trying to sync was only a partial download and only had file folder names and none of the content. I’m not gonna pay for an app that will try to take on more than it can handle on the free plan. I’ve only used this app to make it easier to share files between computer to phone not entire programs from the desktop nor did I ask it to sync. I might have screwed by a simple update for the sync computer but I never had an option for how to sync it and I usually have to initiate it but this was unexpected and stacked up on current problems.
One last thing
by Nightmare13473 on 2020/02/09 23:48
I’m really happy u added a Dark version to it, now I’m not straining my eyes with all the white, I never liked bright things, but to get to the point, there’s one last thing I would love for u to add to the app. I download audio files on Dropbox and I use it to listen to it when ever my WiFi decided to cut out for a few hours (ya it does that I’ve been trying to get it fixed) now it plays the files just fine, but whenever the song ends, it doesn’t go to the next one, so I have to stop whatever I’m doing, go the the app, and either replay the same song or just find a new one to listen too. And I don’t like being stopped in the middle of drawing or doing work. Is there a way u could add a media player or something? Like when u play a music or video file it just goes or opens up the media player? Plz if u can do it I’ll be very great full, I'd definitely have less distractions when I do my work.
All files lost and not given a refund
by Tahisha on 2020/02/12 16:57
Edit: The company’s response is unacceptable to me, neither taking accountability for their lack of communication or defrauding me out of my money. I will never be using or recommending their services to anyone and with these business practices I am sure they will go out of business sooner rather than later! I found charges on a credit card statement that I thought had been cancelled going back two years with a monthly subscription to Dropbox. Because the account was linked to an old email address that I could not recover, I lost about a thousand photos of my family and travels. When I contacted Dropbox the agent I communicated with refused to speak with me on the phone, could not recover my photos, would not refund me the monthly subscription that I had been paying for this “service” unless I gave them my credit card number over email, AND would not let me speak to anyone else. If I could give zero stars I absolutely would, this is a horrible company. Google Drive is superior in every single way and I have never had a single issue with them!!
Scary! Shared link - My recipient has access to my Dropbox account
by Travel brain on 2020/10/01 20:45
Hi. I have been using Dropbox for many years now. And it’s in my top three apps of about 200 apps in my iPhone. I will still “after this incident” give 5*. But something SCARY happened to me today. It goes like this..... Today I sent five links to one of my clients. I sent the links via outlook app on iphone 11 pro. After few hours my client called me back and said "I can see ALL your folders in your DropBox Account". I went to my account shared tab, so I may delete those links. Suprisingly those links are not in the shared link list. Then I went to the security tab in settings and I changed my password. Then I logged out from dropbox in my phone, and sent an email with shared links to myself. When I click the links I received, they automatically open my dropbox, though I'm signed out. To confirm that I launched my dropbox app but it asks me to login. Finally. I took down ALL my files and transferred them to my iCloudrive . My Dropbox account is empty now! Anyway. I think this is a big security issue. For now, can some one help me to expire the liniks which I sent to my client. Or is there a way to recall an email that I sent fifteen hours ago. outlook app for iphone. please help. thanks
Stop changing stuff!
by Dudebraj9000 on 2018/09/18 09:03
Why do you guys constantly insist on changing the whole interface of the app? Seriously. Every update things are different, and not in a good way. Also, I can’t scroll down on my synced folders anymore. It makes my files disappear when I try. This started after the recent update. I’m not one of those “let me speak to your manager” kind of people but I just had to let you know how bad my experience has been so far. Please fix it, and leave it that way unless there’s a really important bug to fix. Also gave you 5 stars because I know you’re hard working people over there and I pay for pro. Don’t hate the app, just hate the constant changes to the overall look of the app that honestly seem more like a step backward than forward.
Too much money for notta lotta “service”
by The Notorious t.i.g on 2018/07/12 00:39
After the recent update, DropBox stopped working properly for camera-roll upload on my iPad. Their solution? Remove the app, forget the network, fully restart the iPad, re-connect to the network, and re-install the app. Seriously? Good thing I have nothing else to do ... oh, wait. Basement flooded. So yeah, I have something else to do that's rather urgent. Good news is that yes, this did in fact resolve the issue, but really, I have other things to do in my life than reset apps with updates that fail. Especially when paying $75/month for the business version. For $75 a month I expect a MUCH better UI, amazing support, in-file search (not just the file titles), and so much more. Instead, we get the un/re-install merry-go-round, an ok UI, low-availability support (US normal business hours only), and an amazingly klugey sync setup. Heaven help you if your Mac has an external drive. What happens when you get a new Mac? It downloads everything from Dropbox again, even though all I did was remove the USB plug from the old machine to the new. Good job, Dropbox. Well done. Now I gotta wait for 4T of data to re-synch. Their super awesome support response? Well, we told you external drives might not work as expected. I’m totally looking for another service. Seriously, $900 a year for this? I feel like an idiot for locking myself into this “service”.
Attach a Dropbox File to an Email from Within Gmail Not Supported on an iPad
by SoulForce1 on 2020/04/08 01:10
I am paperless and use DropBox for literally everything business and personal, therefore, I find it extremely annoying and cumbersome that when composing an email using Gmail on my iPad I cannot attach a file directly from Dropbox. When I select the attach function (paper clip), the only options for attachment sources that appear are Google Drive, camera roll, and recents. The online help forums state that I should approach the problem in reverse, namely, open my file in DropBox then select Open File in Gmail. While this does open a new Gmail message with the file as an attachment, this backward workaround is useless if I already have started composing an email within Gmail because the attachment cannot be assigned to another preexisting email within Gmail. Also, there seems to be no way to attach more than one file to the same email. Email attachments are a very basic function that every user needs so I would think DropBox would make fixing this issue a priority.
The love is gone...
by Kht2015 on 2019/10/09 13:21
I used to love Dropbox. Started using it when I was a student when it first came out. Now I used it mostly for ebooks in the .prc files and export directly to Kindle. Have it on both my Iphone and Ipad. But for some reason after the last update I cannot directly export those books to Kindle anymore. When I click on the file Dropbox doesn't recognize it as a Kindle document anymore and came across as data and said it is incompatible with Kindle when exporting. I have been doing it for years. It still works on my Iphone because I have not updated. I was planning to upgrade to a better account but with this issue I am about to jump ship and forget Dropbox altogether. Every major update brings more headache. I am considered tech savvy and can navigate thru pretty much major upgrade/updates on most apps. But this is just too much. I have many files in .prc and now cannot export.
App disables your account for no reason
by John hanti on 2021/04/10 07:20
I have had dropbox for years and one day i tried to login and it suddenly says log back in again. I do it several times and it doesn’t work. After the 3rd try it disables my account. I try to go to support to write to them and it also gets disabled which makes it impossible to tell them what is going on. You are voiceless if you get locked out. Then i go to Twitter and they don’t respond for days I try to send them a message from a different dropbox and it says it has to be logged in from the same email you need help from which they have disabled. I have been waiting for days and they have not emailed me back to solve the issues. I will call my legal team soon. They are horrible at helping you when you are stuck and no phone number to call. On top of that they keep charging me every month. I recommend working with a service that can be reached In crisis. Even if you have the plus account you cannot reach them unless you are logged in but if you are locked out how are you supposed to get through ??? They will say send us an email from the same account that you are locked out from but you cannot because they do mot accept outgoing emails. The staff is untrained and you can lose all your data. My legal team is ready to bash them for there shameful ways Very low grade system. I lost so much money losing access to my files these days. Horrible.
Doesn’t work
by OneAndOnlyAlex on 2020/12/09 20:07
I have tried hundreds of times to use this application in different capacities, and it does not, to even a slight extent, serve the purpose it’s intended for. My hatred for this stupid website and this stupid app goes beyond words. The frustration is difficult to articulate. The frustration is furthered by the fact that an app that can do what Dropbox is intended to do would be remarkably helpful. I have tried with four different email accounts. I’ve tried not using an email account at all, but even the simplest of tasks do not work on this useless pathetic excuse for a file storage site. If you don’t have an account and all you want to do is download or view a file in someone else’s Dropbox, forget about it. You’ll just be continuously harassed to pay for the service. If you do pay for the service, the same issue, constant notifications asking you to pay more or telling you your storage is full even when it’s entirely empty. You will find more joy and success doing something like jamming a screwdriver into your eye socket.
Thank Goodness for Dropbox!
by Rebecculous on 2020/10/28 12:38
I’ve been using this app for...holy cow! Almost ten years! And over those years I’ve had 15 different devices: 1 laptop, plus numerous phones and tablets. I always install Dropbox as part of setting up any new device. About a year ago I met a young couple in crisis, suddenly homeless after his dad died suddenly and they lived with him. The landlord locked them out as the coroner departed...anyway; I naively let them stay with me and they robbed me. The worst thing they took was every dead iPad from the last ten years and all the photos therein. Years of photos, irreplaceable photos of children and grandchildren, even photos of older photos of my parents as newlyweds, etc...they are so precious. Fortunately, I have Dropbox and all my photos upload automatically.
Never liked Dropbox and still don’t
by Conan the Reviewer on 2019/03/14 04:17
This app is confusing and hard to use. A friend sent me a Dropbox link of a song file, and when I clicked on it I got the option to either get the song in the browser or “download the app,” which I had already done. I clocked the latter option, and it just brought me to the App Store. When I clicked open no notice appeared about the download; it just took me to the app. As far as I can tell there’s no way to search through emails or Facebook messenger from the Dropbox app to download the link. I then went back to the link and clicked the other option, “open in browser,” which took me to a playable file but again gave me no options to download the file. I’ve always had problems with Dropbox, and the only time I use it is when someone shares something with me on it. This was one of those times, and though this was my first time using the iPhone app, I came away from it disappointed as usual.
Great except keeps losing recent files
by Paul, just Paul ... on 2018/10/26 00:27
99% of the time when I used this app, it is to do something with one of the three or four files I have most recently edited. For some reason this app keeps losing track of those, which makes it take much longer to use. Last time it was because they forced dropbox paper towns artificially find a recent list, this time the paper staff is back again and all my recent files have disappeared. There is no option to remove the paper spam from the recent list. For bonus points they say it’s easy to contact them if you have problems about the app. It isn’t. When I finally found a way, their support page doesn’t work; it won’t let me choose a device and therefore won’t let submit a ticket. This is of course on my iPhone, the same device the app is running on, using safari, the default and dominant browser. Ridiculous.
Support
by KENO4RENO on 2020/12/16 10:57
Don’t have the business Dropbox I have the lower one I don’t need a business one because I’m a single person that does not work but unfortunately there’s no support for anybody that pays $118 a year instead of the $200 a year of having a terrible time I accidentally canceled my subscription and I’m trying to re-activate it and pay and there’s absolutely no way to get a hold of anybody in the business account people will talk to you but they won’t help you because I’m not business you should have support for us as well we’re not that penny-ante that you can help us. Your response to me was do I want to change my review the answer is no and you’re not getting it I never had a business account with you ever only the personal account can you send me the splitting things to get help by upgrading it’s all about the money with you people instead of actual business in the care of the actual person insane every year I’ve been with you for over 45 years I’m done hopefully my pictures will be safe
Now that it’s fixed, it works well.
by Thistlelip on 2019/11/18 22:50
A few days after leaving this review with a one star rating the issue was fixed. When this app is working it’s quite good. This app was great until a few weeks ago when an update removed the ability to close a file and have the entire screen be for the titles of files. As it is now, the only way one can view titles of files that are more than seven characters or so is to start the process of moving a file which then gives a screen that shows the titles. I pay annually for Dropbox and thus have another 9 months before it will be financially feasible to switch services, but if you have not already paid for Dropbox, I cannot stress this enough, DO NOT PAY FOR THIS app. At least until such time as they correct this issue. It is practically unusable as is.
Dropbox doing everything they can to devalue the free account
by rktca on 2020/07/31 17:56
I know that Dropbox needs to make money to survive but going from $0 to $120/yr is a huge leap for what is now a commodity service. I don’t need 2TB of storage and there’s nothing in between. For cloud storage all I need is like 20GB (which Dropbox doesn’t even offer). For secure cloud backup use something like Backblaze. The new-ish three device limit is so annoying I am likely to just swap over to Box and be done with Dropbox. I have like 6 devices that I used to sync up. Removing free features certainly won’t “convince” me of the value of Dropbox paid plans and is more an indicator of how little I can trust Dropbox. Perhaps it’s intended to get rid of customers who won’t pay $120/yr. At least they haven’t had a security breach (that I’m aware of) for a few years. Please remember to encrypt any files on Dropbox that you don’t want someone else to read.
Now Requires App Subscriptions
by justmyopiniontoo on 2020/02/27 16:44
After years of being able to view PDFs, Spreadsheets and Documents, the app now forces one to subscribe to Adobe, Excel, etc. To what purpose? Those of us not using it for business are not trying to update anything: we’re only wanting to view documents that we generate elsewhere. Without the option of “view only,” this app has become useless and only gets one star as Apple won’t allow zero. Edit to Response to Developer’s Reply: I am able now to either open a password protected file for view-only by selecting the “go” key on the keyboard, bypassing the “open” icon for Excel, or ignoring the “go” key and selecting the “open” icon to follow the Excel pathway to edit the file. Thanks! Response to Developer’s Reply: Your reply is demonstrably false. Despite the indications in your help link, the App stopped opening Excel and PDF files that are password protected without using Excel and Adobe. There’s nothing like entering a password in response to Dropbox and then dealing with the prompt maze of those applications to finally get another password screen from them. After years of successfully entering file passwords at your prompt, this happened after *your* upgrades and before I chose to update to iOS 13.3 from 12.x. This is all on you.
Five stars for completely disappointing me!!
by keilaa.17 on 2018/07/24 10:01
I’ve had this app for a while now. They promise to keep all your pictures safe “NO MATTER WHAT” which is all a lie! Let’s say u lose access to the account for a bit so you are inactive with it. Well without them even asking for your permission, they decide to erase your account and all the pictures you saved with it!! I completely believed them like an idiot and deleted my pictures and gave it to them so they can “KEEP IT SAFE” and without even consulting me or thinking about the fact that I have important pictures and things I actually wanted them to keep safe, they just erase and pretend like nothing ever happened. I completely do not recommend this app!! PLEASE DO NOT DOWNLOAD IT!!! GET EVERALBUM OR EVEN GOOGLE PICTURES BUT DO NOT USE THIS!!!
Connect A computer
by Hotshtuf on 2018/08/06 20:35
Oh my gosh! I was having a difficult time logging in on my desktop - trying to remember my password and it wouldn’t let me in. I figured I’ll just continue to use the app on my phone, until I saw the “Connect A Computer” button. I pressed it and in a matter of seconds (I’d say less than 45secs) I was able to get into my account on my desktop computer. It was just three easy steps! I’ve been using Dropbox for almost 8 years and thought it was good but nothing outstanding enough to write a review until now. I just hate the little badge icon that appears on a document when saved in Dropbox. I hide it but it comes back... All good tho!
“Free” trial
by fitzymamaof4 on 2021/03/28 13:57
Someone sent me photos via Dropbox and I thought I had to have Dropbox to access or use the photos. So I downloaded the app and chose the free 30 day trial but couldn’t figure anything out so I “upgraded” I truly despise “free” 30 day trials that require your credit card information to begin and that should have given me pause before I went ahead and entered it, but these were pictures from my grandsons 1st birthday party. Now that I am trying to cancel the “free” subscription so I’m not charged at the end of the thirty days, it’s not such an easy process as to click a button. Tech savvy I’m not and navigating and trying to use Dropbox was/is not simple for me and canceling definitely is not! This is a great reminder to me to NEVER get a free 30 day trial of something that isn’t truly free. Still haven’t managed to use the app in any useful way that makes sense or is easy for a non tech person. I’m sure it’s wonderful for some folks I just don’t happen to be one and won’t recommend it to others.
Slow to upload
by Dcarson67 on 2021/03/25 19:33
I’ve used this app in the past and it was ok. I needed more storage recently and downloaded it again. 1900 + pics and here I am a week later still waiting for more than 90% to upload so I can remove the files from my phone. Pics only upload when the app is open on your phone. Yup you have to stare at 2000 + to upload to their server. If your anything like me and normal, not doing anything else while waiting to upload is extremely hard to do. I use my phone for business and I could be looking at the files being uploaded only to get an email I have to respond to and then 2 hours later go to check drop box and only one file was uploaded. If the app is launched why do I have to stare at files being uploaded? Makes no sense. I should be able to do other things on my device while things are being uploaded.
Feature needed!
by Fer.Oropeza on 2020/12/03 01:27
Hi! I've been your client for over a year now, and I truly believe Dropbox is the best cloud storing app out there, it's the only one I pay and need honestly. I would just really love if it would give me the option of deleting what I upload, right there in the app after uploading my pictures and files. IPhone is too bad to organize pictures because they're all on the camera roll, so I usually organize them on Dropbox, but it's kind of annoying having to go back to my pictures or my files to look for the exact same archives I just uploaded and delete them manually. I don't think we need duplicate items, so if I am uploading them to the cloud it's most likely because I don't want them on my phone anymore right? That feature would save me so so much time. Thank you!
Deleted all my photos
by Piano Mom 0102 on 2019/10/05 23:59
I received emails from Dropbox saying my account was being deleted due to inactivity. (This is a data STORAGE service. How active is one supposed to be?). Their website said data would not be deleted for 2 weeks after the user’s account was closed. I contacted customer support the day I received the email that my account had been closed. I followed the online instructions to reactivates account. However, my photos were gone!! Customer service was not able to help retrieve the photos, nor provide an explanation as to why they were deleted within hours after the account was closed. Your data is not safe on this site, especially with the free version. Dropbox, don’t offer a free version if you are not going to protect the user’s data. I am not referring to the security of the site, but rather the lack of regard they have for the data of people using their site. Two words: Google Drive Bye Dropbox.
Garbage for how much everyone is using this service
by Zazzers on 2019/04/12 03:16
My buddy has been trying to send me links on Dropbox for years and i used to always have problems with them yet I’m very computer savvy. I finally just signed up for an account because I was forced to transfer some legal documents. As far as I’m concerned dropbox is poorly designed. It should be so extremely simple yet it it is so extremely frustrating. On the desktop I have to login only to get to another page where I have to login again I go back to the first page it seems to be a verifiable page on by dropbox yet it just takes me to another login page very frustrating. Yesterday I’m trying to send the second MP4 file to my lawyer and it just won’t share it this year option is not even there. I could go on but I don’t care. I will pretty much avoid dropbox as much as possible and look for another file sharing service like you should too !!!!
🚫 Not upgrading
by The Blonde Cookie on 2018/10/30 02:50
After looking down the long list of seriously bad recent reviews, I’m NOT doing the latest upgrade (operating under the theory “if it ain’t broke, don’t fix it”). What I’m using now, while far from perfect, is adequate; I don’t have to wrestle constantly with the software, and I know what workarounds I need to employ to get ‘er done, so…its not a perfect world, but no new surprises. I already knew their customer support was nonexistent; I have a “story” of my own. I hope someone sues them for false advertising (for claiming they have customer support). I’d say it’s possible to win that in a court of law: if someone pays for a product and substantially relies on the written description of something (“we have customer service available to serve you,” or whatever is written), there’s a case to be made if the person or business incurred a provable loss due to that reliance. Hmmm… 🤔 Dropbox appears to have gone the way of so many apps - it’s all about the Benjamin’s (as opposed to quality, reliable customer support). But, of course, the less peeps employed, the better the bottom line looks. I noticed, however, that their marketing department must be working overtime. How a 4.7 star rating is possible with as many really bad (recent) reviews is absolutely beyond me. Of course, no one would ever skew the review numbers to make an app look more attractive, would they? 🙄
Gone down hill
by gtw145 on 2020/10/19 15:08
This use to be great but now it is horrible When I am in need and there is a issue there is no support. The support is so bad it just as well be non existent They have a silly chat box that serves no reason other than to frustrating you more . Twitter support for a company is a sign someone is hiding for their responsibility. If need they don’t respond! Not here is the worst one A community based support meaning the owner of this community is so lazy it is passing its duty to the customers! When I made a post it took 5 days to get a response then the person could not help . The drop box feature and app doesn’t play well with others and is absolutely blocked by Chrome so sync a resume through Drop box is a fight every single time . If you have important stuff you need to save don’t do here because if no improvements are made you will lose access and with lame support options that means you are left out to dry! If your our paying for a premium services from here then you better make arrangements because any company than is unprofessional enough to charge people money without a customer support service is bad news and the reviews are starting to reflect this. There are other options that are free with 3 times the storage of DropBox and Drive that work beautifully with all browsers so google alternatives .
Love DB, wish I could afford you
by Jeslive on 2020/10/20 19:14
I don’t remember when I signed up for DB, but over that time I’ve been able to save stuff that I couldn’t find a place to save on my iPad. Do I sound digitally challenged, I am. I realize DB must be an excellent tool for business, etc, but as an individual Im thankful to use it to keep my info safe and organized. I wish there was a low-mid level sub price, because it would be worth it to me to have a secure site I trust. I understand marketing to business and generating revenue, but I’ll bet there are lots of individuals, who don’t need 2 TB of storage, who would like a safe option with a reputable site...(and don’t want to seem like unappreciative mooches). In any case, thank you. FIVE STARS!🌟🌟🌟🌟🌟
Music Player?
by moukeefe on 2019/09/29 20:55
I’ve been using Dropbox for years. It’s great. One thing I’ve always wanted to have though was a music player that would play consecutive songs or playlists/folders. I have many original music projects going on at any given time and I like to be able to listen to them for further writing inspirations whenever I have a free minute, which is usually when I’m riding my bike from one place to another. I end up having to look down at my phone while I’m riding in order to start the next song and it can get kinda dicey while riding a bike. I have no other issues with the app besides not being able to listen to my music files consecutively. That would make it perfect, for me anyway. Thanks, keep up the good work!
Not worth the hassle if your expecting to store things long term
by laurenie338 on 2019/12/13 17:46
This was one of the first file sharing cloud apps. However, there are much better more efficient apps out there now as the way they promote cloud is old news. Now with cloud you can usually use the storage with or without being active for x amount of months etc. it will always be there so long as you don’t delete from it . That is not the case with this app and seems to be a common complaint . Many have lost important files including myself on account of not seeing a deactivation email. Moral of the story is drop box is out google cloud and icloud are in . Drop-box May as well be obsolete when compared to the other Choices now , that don’t delete your files just after 12 months of inactivity.. 🤷🏽‍♀️
A love affair gone sour. Where’s the Integrity?
by Ti leaf on 2019/07/03 03:39
I LOVED the old Dropbox. The more bells and whistles you added the worse mess my Dropbox life became. I relied on you for when I traveled and I am a writer, and am heavily research and archive needy. It used to work for me. Now I am somehow getting crossfeed from Microsoft Word, and the files that get into Drop Box, just show me weird icons with “data”. But no data or files. This is beyond maddening. I upgraded to add more storage for the creative arts work my husband and I do, and now my photos are stored in some bizarre, indecipherable logic, and with over 12,000 of them...that is a drag. I agree with every single person who said, it used to work great and the. Upgrades shoot me in the foot for several weeks of forensic admin to get it sorted. I have work to do besides the fact that customers are not paid to work for Dropbox. Please become more user friendly else I abandon Dropbox, and move my data world to my own online island! Thanks for taking this as not a complaint, but a call for the Integrity of the initial DropBox Platform.
DON’T DELETE THINGS OFF OF IT!
by Splazzatch56 on 2020/09/24 19:14
So this is perfect. I can get things from my ox to my phone. Everything about this is useful. Except for the fact that downloading the application on your laptop never works. Nothing I ever upload on it shows up on my phones app. It’s horrible. It takes 10 times longer on the website and half the time it cancels. The website works, but the app on pc doesn’t. The big issue I have is that I uploaded it to the app on my pc. But I realized it didn’t work so I deleted off of that and went to the website. Big mistake. It deleted that ENTIRE FILE! I am not happy with that. And the thing is it didn’t even tell me it would! It didn’t even ask for confirmation! It’s a terrible thing. Please fix this and this will be perfect. Oh and one other thing. WHY DO YIU ONLY GET 5 GIGABYTES WHEN YOU DON’T PAY FOR IT. It also doesn’t help that they really overprice it.
Horrible
by donna381 on 2019/01/06 18:09
Useless app. Not user friendly. I spent an hour just trying to figure out how to open a file, seriously an hour, and could not get past “download Dropbox paper”. Never succeeded in opening one file, much less sharing files between devices. Googled help for this app and was told to click buttons that did not exist (but clearly should exist!). You would think an app that is supposed to help you manage documents would at least have a straightforward way to open a file. That’s the most basic thing most users would want to do and after one hour a person of at least average intelligence can’t do it. I typed the name of my document in the search bar and it told me it wasn’t found. Double checked for typos, again it wasn’t found. Tried with just one word which I knew to be contained in many of my document files... still “not found”. Ridiculous and frustrating.
Picture & Video upload is broken
by Ktobs on 2018/10/27 16:12
Picture & video upload now constantly crashes. Very slow upload when it does work. Refuses to upload when the battery is low (even if its plugged in and currently charging!) If I have low battery don't you think it would be IMPORTANT to be able to upload/backup what I can before it dies?!? At the very least they should be an option that says 'continue anyway'. And if the phone is already charging I don't see why that matters? I can't upload a SINGLE picture? Really? Why does dropbox decide when I can or can't upload pics? This used to be a great app but recently it's falling apart. The media player is missing many desired features like fast forward/rewind 15 seconds, etc. Please fix the app! I've been a long time customer but I'm finding more frustrations than conveniences. Please fix the pic and video upload! App constantly locks up and crashes.
Dropbox has been hard, but paintings look amazing
by Max sword on 2020/08/26 03:53
Ok so really Dropbox is good at some things and amazingly competent at other things. They will not support the Dropbox app ( I didn’t know) the instructions are finally being edited for clarity and ease of understanding. Answers can be hard to get, although they reply fairly quickly, simple answers can take multiple emails. Now the amazing way they make my digital scans of paintings is off the charts!! Stratosphere type work. The files fit the whole frame for mobile responsive design. The file handling can be screwed up to easy( layers and nested files and folders) as you learn. I had a hard time learning Dropbox, but it was mostly my fault and now I’m really enjoying Dropbox and trying to explore all the options available.
Long time user - one ask!
by naliye on 2020/05/22 16:25
Hi there! I’ve been with Dropbox for what feels like a common law marriage length of time. I’ve been backing up all of my photos for years to Dropbox rather than keeping them in my iCloud. There is one feature however that I’m DYING for you to implement. In the Apple photos app you have this open search technology where you can search “apples” or “beach” or “Mom” and the photos get easily pulled up for you. I would be over the moon thrilled if you could build a search functionality like this to the Dropbox app. I spend so much time digging through years of images. It would take forever to move them back to iCloud just to make it easier to index but I am tempted! Thanks so much for hearing me out. Appreciate it!
Worst service ever!!!!!
by vedeta h on 2019/01/05 14:43
I have been a Custumer for over 10 years no problem. I have a yearly contract with them. This year they took the money out of my account. In June 2018 and turned off my service in July 2019. I have been fighting with them for months I gave them the receipt from my account and the Apple store. The app say active until June 2019 but when I go the the app it say full must pay money. They said they didn’t get a payment so I need to pay again. I have tried to contact them. You can only talk to them though email or twitter they will not call you. They don’t respond or slow to respond. After months of trying to get in touch with them and proving I paid. They still did not turn on my service. I called the BBB on them and they never responded. Something so simple to solve has turn me off from this product and has made me find other services better than this.
Unnecessary changes
by Geza X on 2019/07/31 18:49
Sometimes simpler is better. WHYWHYWHY does everyone try to turn their apps into a social media platform? Why. I’ve tolerated the various updates and additions because Dropbox has done one thing extremely well: transfer files and sync them to my Mac desktop. In that one function Dropbox has an unparalleled lead. But Dropbox PAPER? No, we use google docs for that and always will. Sorry. Comments? Not needed, rarely used. Sharing? YESYESYES that’s what it’s for. Sharing files. Photo sync, sure why not? I don’t use it but good to have. I’ve watched many developers “upgrade” their apps right out of business, making them cumbersome and glitchy in the process. PLEASE STOP you have such a robust platform already! We don’t need the toys, it just makes the app messy and childish. It’s hard enough to keep things synced and shared over a variety of different uses. I’ve been using Dropbox for maybe 10 years and run a whole business with it. Has always worked properly and stood the test of time. Your desire to compete in areas where you aren’t needed is going to downgrade what you are #1 in—transferring and sharing files easily and without confusion.
Great, but lacking
by The Terroriser on 2019/05/15 03:59
Dropbox was good, good for storing all my files, but it had too little space. 2 GB. For all the files I need stored, I had to make 4 TOTAL Dropbox accounts. At a certain point I realized I can’t deal with this anymore. And I look into transferring my files to Google Drive. Giving me 15 GB of storage FOR FREE! I try to export my files to drive, only exports one file. I search all around! Nowhere does it say “export to drive”. I get I could have done it manually, but we’re talking folders and 6-8GB’s worth of documents, data, pictures, and whatever else. No way. I find a chrome extension, connect the account, let it sync my Dropbox to my drive! All of my dropboxes are COMPLETELY useless now! Don’t get me wrong, Dropbox is great. But hey lack in storage and refuse to give you options to transfer elsewhere. They don’t want to let you go.
“Camera Roll” is not the same as iOS’s Camera Roll
by SeriouslyDave on 2019/04/13 15:34
Reply to the Developer Response: The Developer’s reply discussed automatic photo upload. However, I was not talking about automatic upload and did not use the term. Therefore, I have modified my review to clarify. —- Review —- When manually selecting photos for upload from an iOS device, Dropbox is shows an iOS Moments view of iOS photos. Dropbox calls this “Camera Roll” even though it does not match the iOS Camera Roll. Worse, Dropbox does not offer a way to select photos for upload using a view that’s in iOS Camera Roll order. You have to remember the date you took a photo or do a whole lot of scrolling if you have more than just a handful of photos (scrolling is required because of the screen space wasted by an iOS Moments view). This is a not user-friendly approach. Another issue is that you must tap each photo instead of being able to slide your finger across the screen to select multiple. These are not the only usability issue I have with Dropbox and I use Dropbox less than I would like because of them. However, it still remains somewhat useful to me so I gave it three stars.
Camera Roll Does Not Auto Upload To Customized Folders
by Infamous334 on 2019/05/05 17:43
My biggest issue for a few years now is that when taking photos I could have those photos uploaded to specific customized photos. This was an option via settings 2 years ago but for 2 years now it defaults to a folder “Photo” with no chance of selecting which folder. My business has 7 field agents taking about 30 photos each day of real estate properties. I use to be able to create folders for each user and have their photos upload to their specific folder per device. In the office it was very easy to sort out which photos were taken by each agent. Now they dump all into one single folder “PHOTOS”. I have talked to development about this but they tell me it was a 3rd party license called Carousel that allowed them to upload to customized folders but they failed to renew the 3rd party license. Now I get emails stating as of May 7, 2019 my version of the product will fail to operate unless I update but when I go to App Store it tells me I have the latest version. Should the product fail to operate as of May 7, 2019 we will move everything to ICLOUD because the support and tools we need simply don’t exist anymore. This product that once was very good simply does not support my business workflow anymore.
Rating Trends
237,234,278,300,310,279,248,237,228,277,322,284,306,302,226,256,270,294,263,267,272,260,221,259,314,296,254,220,250,233,263,258,287,327,283,258,228,285,301,200,306,193,421,0,400,481,311,319,279,248,235,276,346,314,332,236,241,275,267,285,257,313,289,258,238,304,334,302,302,246,229,222,296,303,228,339,232,242,223,218,178,387,312,297,242,232,261,311,292,301
All Versions
4.0
253,125 total
 5
199,666
 4
22,502
 3
9,900
 2
6,045
 1
15,012
Current Version (238.3)
5.0
200,081 total
 5
174,951
 4
14,238
 3
4,228
 2
1,840
 1
4,824
Version History
More...