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App name
Dropbox: Cloud Storage & Vault
Description
Dropbox lets anyone upload and transfer files to the cloud, and share them with anyone. Back up and sync docs, photos, videos, and other files to cloud storage and access them from any device, no matter where you are. And with advanced sharing features, it’s easy to share docs and send files—large or small—to family, friends, and co-workers. Features: • Automatically upload videos and photos from your camera roll to cloud photo storage—all in the background—for easy video sharing and photo sharing. • Access any file in your account—even offline—and preview over 175 different file types with no special software required. • Easily send large files by copying and pasting a link you can give to anyone, even if they don’t have a Dropbox account. • Scan documents, receipts, IDs, photos, and more using your mobile device and transform them into high-quality PDFs, so you can view and send anywhere. • Sync folders on your PC or Mac to Dropbox with computer backup, and recover older versions or restore deleted files with version history and file recovery. Sign up now for your free Dropbox Plus trial. You’ll get 2 TB (2,000 GB) of storage space—that’s enough room to save files from all your linked devices. We’ve also introduced some new features as part of your Plus plan: Dropbox Passwords to store and sync passwords across all your devices and Dropbox Vault to secure and organize your most sensitive documents. And with Dropbox Rewind, you can roll back any file, folder, or your entire account, up to 30 days. Existing Plus customers can upgrade to Dropbox Professional. With 3 TB (3,000GB), you can store all your stuff—from work projects to personal photos—and have space to spare. You and your clients can comment on most file types without leaving Dropbox. And you can protect your work with a watermark, add shared link controls, or rewind your account up to 180 days. Before starting a trial or completing payment, you’ll see the plan price. This amount will be charged to your iTunes account at confirmation of purchase and on renewal and will vary by plan and country. Dropbox subscriptions renew monthly or yearly, depending on your plan. Your account will charged for renewal 24 hours before the end of your current billing period. To avoid auto-renewal, turn it off in at least 24 hours before your subscription renews. You can turn off auto-renewal anytime time from your iTunes account settings. You can manage and cancel your subscriptions by going to your account settings on the App Store after purchase. Dropbox is a secure cloud solutions leader trusted by Fortune 500 companies for their most sensitive data. Over 14 million paid users choose Dropbox because they know they can count on a company that’s also dedicated to their security and privacy—no matter what they do or where they are. Let Dropbox be your all-in-one file storage, file organizer, file transfer, and file sharing solution for all your devices. We’d love to hear from you! Join the Dropbox community: https://www.dropboxforum.com Terms of Service: https://www.dropbox.com/terms Privacy Policy: https://www.dropbox.com/privacy
Live person help
by A joke on me on 2021/11/27 16:41
I’ve trying to reach a live help person. All I can find is the online community with over 2,000 discussions or an automated bot that doesn’t understand. Where are the live customer service people? I want to move some of my files into another app. I just can’t find out how to do that.
Lott my good
by RJP in CA on 2021/11/26 20:24
Myx
Audivi
by diana100.2 on 2021/11/23 02:49
Amazing user-friendly app that lets you preserve priceless memories and voices of those you love forever.
But a question to import
by chcoclatemelted on 2021/11/21 19:06
I like the app but I don’t know how to use it can you show a Tutorial for the app so some people know how to use this you don’t need to hope this app grows better and more popular:)
What About The Rest of Us?
by Ant Wipes on 2021/11/21 15:03
I Love Dropbox! My 2GB! I’d sign up instantly, except many of us Don’t Need 2-3 Thousand Gigs of Storage space @ $100.00+ a year. How about offering 500GB/yr at a lower cost and see what happens. Thanks
Hacked
by tbg012 on 2021/11/21 13:16
Someone hacked my account and had the ability to delete my account. I hade gotten 3 login emails , while I was asleep. Then the 4th email I get a message stating my account got deleted
Dropbox for photography
by Kenstuf on 2021/11/19 04:08
I do not know what I would do without dropbox. As a photographer, I need to send large images to clients, which cannot be done through email. Dropbox allows me to store the files, send and view them at any time. I also like to be able to have others view my images from you phone.
Files I transfer are not available
by herro im rcycviuxtyfyv on 2021/11/18 15:53
Running into this problem more than I’d like to admit
Cannot share between iOS and Windows
by Yo Mama77 on 2021/11/18 02:45
I have two phones, an iPhone and a Samsung Galaxy. When I've uploaded a video from my iPhone to the app and then try to view it on my Samsung Galaxy, the video is there, but NO SOUND. I've taken all the steps their help dept told me to, made sure everything was updated, but no resolve. I pay for this service too. I have the plus. But I think it's cancel time because I believe my video's metadata is the problem and my videos are being censored. Fess up DropBox. We know it's happening.
This
by yoyobro10027100 on 2021/11/17 15:29
They should give more free space.
Change the app icon
by bigmike0 on 2021/11/16 21:03
Old app icon looks way better, and yea the files cache didn’t work I tried clearing it reinstalled app and all, I know a lot about iPhones and apps since iPhone 3G came out, old app icon is still better update: they really listen to feedback, dropox services are top tier
Cancel it
by Tklo51 on 2021/11/16 04:31
Don’t want this cancel this please
STAY AWAY FROM THIS APP
by IssueHigh on 2021/11/15 03:12
I downloaded this on my MacBook and it deleted all of my files that I needed thank for my external hard drive all my files would’ve been gone forever 🙏🏾
Deleted account
by lweete on 2021/11/14 06:08
Our active account was shut down and deleted and they won’t respond to requests asking what happened. Find a different cloud storage unless you want it to possibly randomly disappear with no explanation or recourse.
0 stars
by rocknrobins on 2021/11/13 16:59
Could never navigate through this app. Had a couple zoom videos sent to my that could only be opened in Drop Box and they both vanished.
So helpful
by RR7111111 on 2021/11/13 13:19
I enjoy having easy access to my information from anywhere. Free!
.
by Dayyydayyy23__ on 2021/11/12 06:24
My videos are not loading and i paid for Dropbox plus! $12 and it still doesn’t work
Confusing and unintuitive
by Eyedontwantone on 2021/11/11 19:16
App design is very poor. Navigation is annoying and cumbersome, poor integration with iOS, and frustrating to use. Interface is also ugly.
Impossible to delete files on the app
by McG_onSax on 2021/11/11 18:02
The suggested places to go to find out how to delete files just keeps me going around in circles with no help or resolution. Even online user help is no help, and shows other users with the same, unresolved issue. Absolutely the worst, most frustrating customer service I’ve ever encountered, and believe me that’s saying a lot! No way to contact a human so the incorrect, useless instructions for deleting files on an iPhone remain unchanged and useless. Seems there’s not even a human that sends an email response. And that response doesn’t help at all. Unbelievably frustrating as the instructions to delete files seems easy, starting with “click on the ellipsis next to the file” except there is no “ellipsis” next to the files. I’m trying g to contact support I got a bot. I asked how to delete a file but the bot came back with : “where are the files you want recovered “ and gave me 3 options to choose from, with three buttons that popped up. Of course none applied to my problem but I couldn’t continue or send and response unless I clicked on one of those. And since then, any time I retry to contact support the same thing appears, and will always appear making it impossible to get any help. And of course trying to contact support just keeps you going in circles. The app doesn’t let you get rid of files so of course you run out of space and the app wants you to upgrade and pay for more space. Don’t pay attention to instructions on how to delete anything, you won’t see anything like what they tell you to do. I have to use because of my job so I’m kind of held hostage. I spoke with other users and had the same problem, not possible to delete old files.
Not Enjoying Dropbox
by ewayne0101010101010101 on 2021/11/11 16:28
I find Dropbox difficult to navigate. Perhaps I am not putting in the time to learn it better, but it seems very un-intuitive. Even when I try to send this review I am forced to put in a nickname. Why can’t I just send the information. Too cumbersome!!!
Downhill
by fishing48080 on 2021/11/11 05:38
I’ve used Dropbox for a few years now. Recently I’ve had time to look over my cloud options and it looks like Dropbox is always behind the other major players in this field. I will be canceling this subscription as the other cloud services always seem to offer more and are easier to navigate. I’m usually to busy to look at all the features but over the last month I feel like I’m getting ripped off by Dropbox. Yes it’s my fault for not looking into these cloud services but over the last month I realized that 2 other cloud services are more user friendly and just overall a superior to Dropbox in every way. If nothing else from my review, do your homework and use the free month on all cloud services so you know what you are getting. Go up to a computer repair center and ask for cloud advice. This service isn’t right for me but it may be perfect for the next person. Just try a couple different cloud services before settling on one.
IMPOSSIBLE TO GET RID OF THIS
by emigliori2 on 2021/11/10 23:14
I have tried multiple ways to permanently delete this app have not been able. The reoccurring charge continues!!!
Can’t open the files I need.
by Mmppjj on 2021/11/10 03:05
I moved them from my desktop to Dropbox so I could access them on another device and now they won’t open. Grr!
Organization
by justin taylor jt on 2021/11/09 21:18
Helps me organize what I’m trying to do in business.
No Privacy
by Chrsparrish on 2021/11/09 06:38
No privacy, no use.
Would give ZERO stars if I could
by Ambo821 on 2021/11/08 21:45
I paid for upgrade and was already charged and upgrade space has net been reflected in my account! Need the space ASAP!!!! Please fix!!!
Eh
by Fuuuuuuuccccckkkk this on 2021/11/08 16:55
Won’t send a 30 second long video to my phone. Not worth the time. Couldn’t get anything to work
I did not purchase this!!
by Kztl on 2021/11/07 09:11
I would really like to give a ZERO star rating but not possible. Since I don’t believe anyone should ever be charged for something they don’t want especially without them even being involved in the transaction!! This just happen yesterday 11/06/2021 to me like I can afford more ***kery and bulls*it charges!!! Just want my money back!!!!
Cancellation
by ChinoWorld on 2021/11/06 07:46
I have been trying to cancel this subscription for years and it’s giving me the run around I went back to my Android phone (I have an Apple now) and the only subscription I have with google is for extra storage ($1.99) I do not know why $13 keeps getting taken out of my account when I cancelled a couple of years ago & do not use! I need my money back I am sick and tired of this
Pics
by studentfromtheuwm on 2021/11/06 03:20
Good if you have a couple. I have to manually upload. I have 30,000 pics…sucks.
Trash
by keepitmovong! on 2021/11/06 02:19
Every time I try to cancel it’s not letting me cancel this app is nothing but a scam
Ok!
by Nramos53 (add me gamecenter) on 2021/11/05 23:22
So, we’ve got storage, transferring, and multiple companies that bring the platform together. Apple, Microsoft, etc. But, in uploading, there is no clear indication that, videos will upload. Some may, some stay stagnant. This makes my work ill. I cannot work from a phone that has low space… ….
Helpful and functional
by Fardmobile on 2021/11/05 09:30
It’s nice app , user friendly
Customer support
by DB long time user on 2021/11/05 09:27
Very difficult to navigate when you have questions, as the DB staffed help support line is no longer available. Loved the dropbox that was before and the customer support provided.
No feliz
by holaasssss on 2021/11/03 21:24
No puedo grabar mas q dos carpetas y ya me pide que suba de categoría y es carísimo
App works great - Dropbox not so much
by Mr. UnCorrect on 2021/11/03 16:22
I’ve been using Dropbox for over 6 years on a paid/upgraded subscription. In the last 3 months Dropbox has twice suspended my account for 24 hours without warning. In fact they don’t even give a specific reason why. Their chat rep sent me a link on “possible” reasons. None of which I felt were violated. Here’s 3 reasons why Dropbox is losing my business: 1 - unable to specifically tell me why my account was banned 2 - Dropbox will suspend your account if someone else shares your link with too many other people. Wait - what? That is completely out of my control. Why wouldn’t Dropbox just disable the link that is causing the issue? Instead they shutdown my entire account with no specific reason why? Horrible policy. 3 - Customer service takes hours or days to respond. During my first issue their communications were so slow that the 24 hour ban lifted itself resulting in me just giving up on a resolution. And as I write this I’m now waiting over 2 hours for a response. Meanwhile my customers are calling asking for their files. Vague - Bad Policy - Bad customer service. I’m hoping that by writing a public review will inspire some change at HQ. Because one knows you can’t get through to customer service. Sincerely Former customer
Freezing
by Roi Des Rois on 2021/11/02 01:42
Why is this app now freezing on my ipad pro? No it’s not my high end device. Fix the app. Between the app, desktop version issues, and crappy support, I’m about ready to disconnect.
Cancel
by loryn70 on 2021/11/02 01:32
Trying to cancel my subscription from 2013. What's going on? I cannot cancel it here and I cannot cancel it on Dropbox. CANCEL please!
LACK OF CLIENT SUPPORT
by Sucker 999 on 2021/11/01 21:14
I have used Dropbox for perhaps ten years or more without a problem. I recently experienced a problem, however with Dropbox Passwords. First time I tried their “Support” system which I discovered is nonexistent. They basically just shuffle you around to morons who have no idea how to address a simple problem.. The idea is you will finally give up. I did and moved to 1Password and have moved all my files tro iCloud Drive. They win
Crashing on Refresh
by SupremeThor on 2021/10/31 17:07
The app crashes when I pull down to refresh my recent files. Between this and the lack of a native M1 client, Dropbox will not have my business much longer.
No M1 support
by tony1234512345 on 2021/10/29 05:20
Dropbox has dropped the ball on M1 support and despite users begging for this feature, that didn’t seem to “be enough to bring to the developers” according to your official support team. Then all the sudden you are going to do it but we have to wait over 6 months for you to catch up? Give me a break. I’m Done with you guys. You need a new ceo and executive team, you lost a 10+ year Dropbox professional customer today. Time to act like adults, watch market trends and listen to customer feedback like the rest of the companies on earth. Respect for your customers via your support team would also help.
Need Access For Multiple Accounts
by RockTheProject on 2021/10/28 13:35
I have multiple dropboxe accounts (work, personal), and I need the ability to switch between them without having to sign out from one to sign into another. I have the Family plan, how is this not a feature?
No support for M1 Macs w/o Rosetta
by Victor Sobrado on 2021/10/28 12:47
Will be switching to box.
Something happened.
by ghuyrgy on 2021/10/27 11:40
Video and music apps no longer play files stored in Dropbox. Let’s hoper they correct the problem. Support doesn’t respond. Google a drive works better.
Sync'd photos remain in device after deleting on other device
by Isaac Urbina on 2021/10/27 05:38
When I delete photos in windows or android, they disappear from all devices except iOS
New User
by tk58231111 on 2021/10/26 14:47
Simple to use and versatile.
Great App
by Jim from Central Ga on 2021/10/26 13:33
I love Dropbox! So convenient having all my different documents grouped, shareable, changeable, and accessible. Very reliable service!
New storage to view on app
by skdicls on 2021/10/26 02:55
I got sent some photos. I just want to view them. I download the app. It says I don’t have enough storage. I just want to see them.
AGGRAVATED!!!!!!
by redfish2345 on 2021/10/26 01:52
I have Dropbox Plus which I think is a great app and I use it a lot. However, today I am aggravated and frustrated because it seems the Dropbox app updated on my iPad today and is preventing me from opening any files….not a single one of them!
Nothing works
by mAtTrOiD on 2021/10/25 10:42
I can never get anything to open. Every file is corrupt or damaged
Why do I have to send an email to upload a photo from my phone to Dropbox?
by Maplebob23 on 2021/10/23 20:32
I just want to put a photo in Dropbox. Put it where *I* want it and then send an email to whoever I am sending it to. Why do I have to send an email just to get the blamed thing to Dropbox? Any humans working at either Apple or Dropbox?
Disabled account
by MiiCuddles1 on 2021/10/23 16:08
I have had my account for more then 5 years now and I pay for the 2tb option and everything has been fine and then one day without notice I can’t log in and it says my account is disabled. And when I try and contact customer support I get nothing I have sent countless messages both on twitter and through email and nothing yet it’s been a whole week now. So I have canceled my subscription because I can’t even access my account. This is just horrible lots of important file and information that I have kept for the past 5 years are just gone as of right now
No longer plays any sound files
by XOGold on 2021/10/23 11:59
And has not played any of my sound files no matter what the format for the past year and a half
E love this app
by Mr&MrsAshley on 2021/10/22 23:42
Easy and convenient thx u Cassandra Ashley
Support is terrible.
by SteveU75 on 2021/10/22 20:57
Yeah a lot of issues can be resolved via email and chat with sometimes you just need to talk to someone to really clear something up. Five minute conversation would avoid hours of work. It is very intrusive on the Mac and wants to take over your file system.
The best!
by RonSell on 2021/10/22 12:13
The best file storage ever!
Works, but Not GUI friendly & constant updates a problem
by Rcwspace on 2021/10/22 00:00
Any body wonder what the word UPLOAD means? I am an infrequent user, as such run into a different issue each time I use product. File processing not clearly defined. And something in background causes delay. Notification to user does not exist. Frequent Hanging updates either Apple or Dropbox causes issues. Must check for both before using this app. Launch GUI icons not well defined. Word and deed a mix. But just keep pressing words on display until you are successfully. Works for me. Is there anything really better?
How to uninstall
by Kim in Seattle on 2021/10/21 16:59
For some reason the uninstall app feature is not showing on my iphone. Please advise.
Used to depend on it. It's fallen behind
by BeingTooPatient on 2021/10/21 05:00
THIS is the cloud file storage app I chose & paying handsomely for!? And it's frustrating me more & more. Can't print from iPhone to network printer (not Airprint), the other apps can. These updates have the same thing being addressed for how long now? "Battery drain", etc. If I didn't have other apps that save to Dropbox & shares it would be deleted. Cumulatively I'm getting close to spending as much time copying files to other like services just to use their functionality as it would take to switch everything out of Dropbox. Come renewal I'm not going to pay that price again. My word & complaints have yielded NO Dropbox response. Nice.
Update finally.
by Skippertw on 2021/10/21 03:40
Thank you for this long awaited update. So much fixed in this version. Much appreciated. I believe in you Dropbox. So don’t let us down.
Life Changing
by Padoost on 2021/10/19 18:26
Easy to use virtual file cabinet. Nothing streamlines and organizes your life like Dropbox. Indespensible.
Having major problems now
by Ging777 on 2021/10/19 16:32
Whatever they did I’m now having major problems .. it keeps crashing on me after about 30 seconds or so .. i cans download files from my iPhone any more and I’m paying for this!! What the heck is going on!!!! Frustrated beyond belief right now!!!! 🤬🤬🤬🤬🤬🤬🤬 Update: thank you for responding .. I’ve cleared my cache and so far it hasn’t crashes on me yet. However, it gave me an error that I didn’t have enough space on my device to do the backup .. so I went thru and deleted a bunch of app stuff and msg attachment files and now it seems to be working for now. Will keep you posted.. I’ve added a few extra stars because you responded to me with some ideas .. Thank You! 😊
Great pictures
by Tommycom on 2021/10/19 00:55
Love Dropbox
PLEASE!
by jazz-hands on 2021/10/18 15:53
FIX THE CRASHING!
Nice 👌😂
by ggjlo1 on 2021/10/18 11:52
Yu
I hate drop box
by njsaotearoa on 2021/10/18 06:19
Not at all user friendly and of course they want 12 dollars a month to have more storage.
Easy
by chibatownbooksf on 2021/10/17 22:46
I love how easy it is to use Do recommend!
Homecoming 2021
by expert adrienne on 2021/10/17 13:56
Excellent
Dropbox is the most essential tool I use
by VaiderReviewer on 2021/10/17 03:13
I use Dropbox for my personal and professional uses. It is the BEST tool I’ve ever used and I never have to worry about them ever mining my data for advertising or anything else. It’s simple and elegant.
Awful
by Tdasher123 on 2021/10/16 21:19
Awful. Can’t delete. Can’t find photos. Can’t stop wasteful downloading. Impossible to use !!! HATE THIS!!!
Crashing after 20-30 seconds!
by Yoshi Tang on 2021/10/16 20:19
Running latest iOS on 12 pro max and paying for pro plan. Can’t look at a file photo for more than a few seconds before app crashes. This is a HUGE problem. Fix it!
Drop box
by Cindyder on 2021/10/16 18:59
I used it for years! Loved it! You updated it and I lost everything!!!!!!!! I’d love to get it all back!!
Great Service
by tootz1425 on 2021/10/16 08:14
Even though the storage is extremely low at 2GB capacity, it is a good service and very easy to manage.
Review purely based on customer service
by Marina'9000 on 2021/10/16 02:25
I got the free trial since this was the only way I could get my engagement photoshoot pictures, so I didn’t use the app besides purely for this purpose - hence I’m not rating the functionality of the app. That said, I specifically checked the box to go to monthly subscription after trial, just in case I’d forget to cancel, which I did, however I was charged for the annual subscription instead. I tried to contact the customer service, but there is no phone number you can call except for business plan subscribers. I sent customer service an email, but received no reply. Between the wedding, med school and moving to a new city this issue fell through the cracks and I was reminded of it as I was again charged for the annual subscription (yes, my fault for not staying on top of it, but had customer service got back to me this wouldn’t be an issue). So basically if you foresee any need for customer service with your subscription, DropBox isn’t for you.
Tell me one, do another
by imark77 on 2021/10/15 11:43
Edit: Oh my gosh they actually updated the app update description! End. I go into the app to make sure my photos are updating All good, but says I have an update and I need to update the app 🤔click a button that takes me to the App Store I go to the App Store and it says that it's updated and it has a button to open the app which takes be back, recursion loop. on top of that background updating has also stopped working so my phone has had to stay on for a week without going to sleep or the screen going off for it to finish uploading a rather large video it also seems like it took really long granted part of that's the "high speed" Internet. of course it doesn't help that apple's new update that was just shipped refuses to install even though it's already downloaded so I need to get everything synced so I can back up and do it on the computer. Yes my perfectly good phone got ridiculously slow "after I got notified"!!!! and the notification crashes and settings, update crashs. Oh and if there was an DB update it wouldn't tell me what was updated because that would be under NDA.
Best for ever
by mohammadhb63 on 2021/10/13 12:51
Great application
Clunky and Glitchy
by arlothehero on 2021/10/11 19:13
The interface doesn’t seem very well thought out. The functions are not very intuitive. Exporting files to my phone only works some of the time and it doesn’t integrate well with other image apps. I like how the desktop version was f Dropbox is virtually invisible (which means good design) whereas this takes a lot of extra effort to navigate and use.
Что-то слабовато
by Max000270 on 2021/10/11 00:41
1. Размер видео в 1,17 гигабайта после переноса стало размером 1,1 гигабайта. Как так? Сжимаете как-то? В чем прикол? 2. Это же видео по Wi-Fi перенеслось за 5 минут 30 секунд. Если правильно посчитал (учитывая размер в 1,1 гб, это 3,5 мегабайта в секунду. Совсем не быстро. Даже долго. А если мобильный интернет будет, не самый быстрый и стабильный, совсем плачевно. 3. Переносил фотографии, показалось, что в фоном режиме копирование то ли не идёт вообще, то ли так медленно, что даже не понятно. 70 фоток переносил, ну сколько они могут весить? Ну не гиг же? По ощущениям, не меньше 5 минут тоже, но я сворачивал приложение. И если копирование не идет в этом случае или становится медленным, то вообще какой-то бред) В общем, я не особо доволен самым знаменитым хранилищем. Очень медленно. Может с ПК быстрее конечно, но мне на телефоне надо. И может все хранилище такие, буду тестить дальше.. P.S. Нет, следующее в списке загрузило это видео за 3 минуты. Как-то так..
리뷰 작성하기
by madbugs46 on 2021/10/10 19:31
제가 나이가 많아 사용방법이 서툰지도 모르겠지만, iCloud보다 사용하기에 좀 불편 합니다.
Invaluable BUT USELESS
by Sean Huxter on 2021/10/10 03:32
WHY CAN I NOT SEARCH WITHIN A TEXT DOCUMENT????!!!!!!!?????? I search for a word and oh yes, it finds it in a document! Brilliant! Success! I open the document…BUT CANNOT FIND THE SEARCH TERM??? IT HAS NO ABILITY TO SEARCH WITHIN THAT DOCUMENT AND TAKE ME TO IT WHEN THE MAIN SEARCH FOUND IT WITHIN MY THOUSANDS OF DOCUMENTS????? DO YOU WVEN USE YOUR OWN APP????
Regarding music play
by JerJC on 2021/10/09 19:57
As a musician who uses dB to bounce ideas around and listen to arrangements I produce I think music should play from one track to the next when played in a folder. I like to use Dropbox to share with because They do not need the app (which I of course enjoy) to listen to Music and I am able to get feedback in the mixing process
One star and deleted for poor assistance…DEVELOPERS NEED TO PAY CLOSE ATTENTION
by Asa Sparks on 2021/10/09 13:44
I have been using Dropbox for a long time but that has all changed. One star or less for poor assistance and poor customer care. I have wrote to the developers and tried getting help from their support team but nothing ever happened. My Dropbox is gone and I am unable to log back in to it because they won’t give me my old email address so I can make another Dropbox password. I tried some of the email addresses that I had in the past but instead they created another Dropbox for me. My last Dropbox had pictures of my family, friends, and people that has died that I can’t get back. Thank you Dropbox Developers for your lack of consideration and poor customer care. Thank God I cancelled my subscription to the two TB deal. That is money saved and memories lost.
Mobile App is Garbage
by Mcflii76 on 2021/10/08 12:36
Whenever I use the mobile app, every time I open a folder it infinitely loads. I have to repeatedly close and reopen the app to get the folder to load. When you are going through multiple folders, this is a nightmare and it takes about 20 minutes to complete a task that normally takes 30 seconds on the computer.
The app will trick you to pay monthly even not wanted
by SYSStudio on 2021/10/08 06:37
I didn’t want this and selected by mistake. There’s no clear way to cancel, it’s simply a mystery. I won’t use this, so I’m not interested in paying $13/ month. I understand your goal is to bind ppl to a contract, but why not be honest upfront ? I’m simply not interested and you developed this in a way to trick apple users to purchase ongoing. Very unhappy with you not clearly showing OPTIONS to cancel!
Garbage customer support options for DropBox Basic
by Mlaguardia on 2021/10/07 16:16
My account was overdraft because of a recurring yearly payment. Since I only have DropBox Basic (almost $130 yearly) my customer support is limited. I have no access to phone support unless I pay more. My options are: 1) talk to a chat bot who sends me the same help articles on the site that I can find myself. 2) post on a community forum and hope someone answers. 3) Twitter, for some reason Whats more frustrating is that the articles are geared towards higher paying accounts that have different drop down menus, features, etc. So, I am writing this review until someone responds to my community forum question. I am beyond disappointed in these limitations and really over Dropbox right now.
False billing
by studeggle on 2021/10/07 13:27
Careful downloading this app on a phone with apple wallet auto pay setup. They fraudulently upgraded my account when I was using less then 1/2 the free amount without any permission from me and they offer no support to dispute the upgrade. So now I have to go through my credit card company to dispute the fraudulent charge!
Love!
by ashpcbt on 2021/10/07 12:52
So helpful! Only thing that would help would be an easier way to print scanned documents without having to use an outside source (Printer Pro) Otherwise it’s good stuff! Thanks!
Awful iOS app
by Avjunky321 on 2021/10/07 04:53
For such a profitable and well used app it’s frankly an embarrassment how buggy it is on iOS and how poorly thought out the UI is. For example, when I create a folder to share with others it sees that it’s empty and prompts to “let’s add something”, with suggestions such as photos, scan doc, etc. No mention of videos though? If videos are covered under the photo case why not say photos/video, or media? The UI flow looks like it was written by a Junior UX designer. Permissions when going back and forth between desktop and mobile clients seems to be broken. I’ll upload something on iOS, give permissions to it via email links and then find I have to do it again via the desktop client to actually get the permissions to work. Recently Ive tried many iterations to get a fast frame rate iPhone video to upload. Dropbox just says “waiting to upload”. I see many users complaining about similar problems and folks are told to do things such as clear their cache, logout, reboot their phone and try again. How about instead just make a robust app that provides some meaningful descriptions that allow folks to properly fix the problem. The desktop and web client seem to work better but also suffer from the poor UX flow. Dropbox should be a simple file sharing tool but seems poorly thought out and supported. I’ve used this product extensively and I’m familiar with its quirks but I wish another company would come along with better client apps and put Dropbox out of my misery.
Works well
by Sgoobs on 2021/10/06 09:10
It does as intended and I like the app because I can store all my stuff and free up space on my phone and I will see all the photos on here
So useful
by Photogirlkzoo on 2021/10/05 20:31
I thought Dropbox was dead with GDrive but I love the interface and how it handles my film photo scans and docs
Very good job
by dog gbkchjvh on 2021/10/05 01:59
Dropbox does a good job of making sure my photos stay saved when iCloud doesn’t save them. It helps me worry less.
New layout is trash
by Ntuwen on 2021/10/04 06:11
It takes way too long for my phone to register the new photos and videos on my DB account. The old system would instantly recognize new files and start uploading but it takes 15 minutes to find anything and if you don’t have space they won’t upload at all!
Thank goodness for Dropbox
by ARDSF on 2021/10/04 04:02
A deep dive into project sharing withe shared media projects. My business thrives on Dropbox bandwidth for seemless storage and transfers
Almost 5 stars but not quite
by Fabian3sg on 2021/10/03 19:31
Some issues. 1. Viewing files impossible or difficult e. g. Exel files 2. Organizing files on my mac is cumbersome and time consuming, much more difficult than on google drive. Why?
Fix the photo upload
by SpartyLady on 2021/10/03 04:13
I used to love Dropbox, but the photo upload hasn’t worked in months!! Please fix it!!
No help at all
by kenobi7312 on 2021/10/03 01:29
The email address I used for my Dropbox account I no longer use it. I got a new phone and downloaded Dropbox, I can’t remember my password, and I can’t reset my password because I no longer have that email address.
How do I download a file locally
by aquagray on 2021/10/01 23:05
There’s no option to download pdf in Dropbox to local folder to my iPad. Every save as just saves the copy to Dropbox. Why is the us so convulsed
Slimy
by unfiltered334 on 2021/09/29 10:09
Useless and redundant. Unable to cancel subscription. Six different ways to upgrade not one way does cancel. Slimy
Photo genius
by Arthur the Author on 2021/09/28 19:04
This guy is the greatest photographer ever! Good looking models too.
Great! But...
by Sjshdudjnrj on 2020/01/22 20:42
Ok, so first off, I want to let the devs know that they did an amazing job making this app. It has a simple design, looks great, and is very user-friendly. One thing is that Google Drive offers 15GB for free, while I think Dropbox only offers 2GB. Maybe for the free version, upgrade that a little bit. Anyway, I mainly use Dropbox over any other service, because I believe it's better, but I might have to switch to Google Drive for more free storage. The one thing that I would add to it, is shortcuts. For example, if I could have all my files in one big folder, and them scatter them across different folders using shortcuts to the same file, in the big folder. I use Dropbox to keep my music MP3's, but I can't have them in different floders without copying and pasting, which would take up twice the storage. I would have multiple folders, and ,for example, have my song in one folder, and another, without doubling the storage. I would want them both to point to the MP3 in the big folder with all my files, that I mentioned before. I would love to have this tool, and I'm sure a ton of others would. This would definitely bring you over the top better than the other cloud storage providers. Thank you for making an awesome program for us to use!
Great App but very unstable after update
by KJP2U on 2019/06/23 18:34
I’m having the same issue as Dudebraj9000. I have an iPhone 8 and have been using Dropbox for years. I agree that the updates have had no added value other than adding additional steps. When I’m uploading photos, I can no longer scroll down to see which photos are uploading. It jumps back to the top. Also, when I go to a photo album from Dropbox to upload photos, it will jump to photos from 2017 or 2018 unless I scroll real slow. Also, if I “move” photos from one folder to another, it now leaves me at the folder the photos got moved to instead of the folder I was working on... really annoying. I believe that if I “copy” photos from one folder to another, it will put me back to the folder I was working on, which is the way it has always been. Lastly, I had disconnected any auto uploads or syncing to Dropbox from the start, yet there is an album again called Dropbox with photos sitting in it... some very old photos. So I don’t know if those photos were uploaded or not. I have never auto synced my photos with Dropbox because I like having control of it. I gave you 5 stars because I use Dropbox every day and I trust that you will fix these issues. Overall, it has been fantastic, but more so in the older versions.
Horrible Background Battery Usage
by Parvani Symphony on 2021/01/07 14:20
I really love the app and it gives me the ability to share my files between my iPad and my desktop computer easily. I originially got Dropbox because Google Drive was draining my battery by constantly running in the background. Well, my battery has been draining again over time by almost 30% or more at times. I checked my battery usage and Dropbox was running in the background for 7 hours straight. Why? I looked up the issue, and someone mentioned the only way to fix it was to disable it in the File app on my device, but I don’t want to do that, because sometimes I do need to access things from that app, or move things that way. I understand that it checks the folder in Files and makes sure everything is synced to the actual Dropbox app, but 7 hours? There’s also an issue where if I upload items to Dropbox within the app, if I close the app, it stops uploading. I have to have the app open for it to finish uploading. I’ve never had to deal with that before. Not sure if these are Apple issues or Dropbox issues. I hope there’s another fix for it though, because I shouldn’t be going to sleep with my iPad at 100% and waking up to it already down to 70%. I guess I will do the temporary fix in files for now, unless I find another cloud service that doesn’t drain my battery all day.
Useless/not needed
by dicky j 12 on 2020/06/04 17:28
My smart phone has my resume in pdf. Form and that should be it. But no, these stupid app companies are in bed together and so I have to keep downloading app after app after app just apply for jobs. Each app just another security risk, just another way for my info to end up in the wrong hands. Might as well be you know what in a box, Totally unacceptable. Zero stars is the real review. Stop making cloud based crap we already have through oh idk the 16 other apps that do a similar job. This is an edit...after reading some reviews I ask those people if they are using windows 98? Do you not remember that our smart phones and their services were already doing all of this? Did you not already have cloud based service through your smart phone brand or google? Why accept yet another app that is cloud based for yet another way to have your private photos and documents out in another cloud. “The devs are smart” yeah after building the same features into every other cloud based app they realized they needed another job so here is Dropbox, next year it will be “boxdrop” or “doccushare3000”! I’m sure there is some feature that is unique to Dropbox that has you all saying that it’s totally different. You mean something that could have just been added to any other cloud based service? I know it’s free but I didn’t want another app on my phone, another account, another, another, another, another......
Great for Storage
by Vanfleets on 2021/05/10 22:12
I use Dropbox to store all my files I do not want to loose. I have photos, genealogy, health files, expenses, receipts, contracts, and so much more. Unfortunately, I find myself fighting with the program all the time. When upgrades are made, I find there is a glitch of some sort. Once I was notified I needed to backup my files. In the process of doing this, I lost them all. 3 years worth of data! There were no directions for backing up. There was no access on how to recover from old backups anywhere. These things should be clearly outlined in a manual, if there is one. The other thing I hate is that if you transfer files in or out of Dropbox, you have to do it one file at a time. You can’t transfer multiple files or a folder of files to Dropbox. Also you can no longer get to things like print or move a file to editing program (Word) without first clicking on “share” to find those options. Why the need to double click for these options? Other options are available with a single click but I don’t use those things. Ok, I have more but will stop now. I do like the program and still use it. Not so much on my phone due to the above complaints. Just wanted to let others know what life is like using the program.
Good features, horrible customer service
by MarlaE on 2020/05/30 14:09
I’ve used Dropbox for years with no issues, although it is overpriced and their peculiar insistence on landing you on “Recents” rather than “My Files” is annoying. However, if you must purchase Dropbox, do it on their site and not via the App Store. Here’s why: They sent me a note saying my payment method (Apple) was invalid and I had to “update” my payment method with Apple or lose my paid features on May 31st. Spoke with tech support via chat and confirmed that my payment info is up to date, and that it has successfully gone through for ApplePay, dozens of other apps, and a couple of streaming services. He escalated me to someone who days later sent me a boilerplate email that showed he hadn’t read anything from the previous conversation. I replied, explaining again. No answer. I wrote back asking for an ETA on a response, as May 31 was fast approaching. No answer. Then on May *29* — two days before the supposed deadline — I got an email saying “Your account has been downgraded.” Finally managed to resubscribe by severing my payment within Apple and purchasing on their site (although now I wish I hadn’t). And *still* no response from customer service.
One year no change
by TiredMomAndNurse on 2020/04/14 02:19
A year ago I reached out for help bc all of my photos I edited on my phone or the hundreds of “portrait mode” iPhone photos were uploaded in their original mode and their “edited” portrait mode. When you click “automatic upload” it uploads your photos in chronological order with dates they were created. Which is great. On the portrait mode or any edited photo, it uploads two versions. I was going through and looking at file size and deleting the one that wasn’t edited so that my terabyte of storage wouldn’t be full. The tip they gave me was to click “manual upload” and manually upload all of the portrait mode or edited photos that I wanted to not have doubled. I did this. The photos were not uploaded by date taken and the file names were changed. But they were not doubled. Then, I clicked “automatic upload” to upload all of the other unedited photos and it still uploaded the edited ones I had manually uploaded bc the file names were different. I have reached out a handful of times about having an option to click or fixing the manual upload bug that changes the file names and causes more duplicates. No changes have been made. Dropbox is the most expensive storage app but don’t expect the most expensive quality.
Tell me one, do another
by imark77 on 2021/10/15 11:43
Edit: Oh my gosh they actually updated the app update description! End. I go into the app to make sure my photos are updating All good, but says I have an update and I need to update the app 🤔click a button that takes me to the App Store I go to the App Store and it says that it's updated and it has a button to open the app which takes be back, recursion loop. on top of that background updating has also stopped working so my phone has had to stay on for a week without going to sleep or the screen going off for it to finish uploading a rather large video it also seems like it took really long granted part of that's the "high speed" Internet. of course it doesn't help that apple's new update that was just shipped refuses to install even though it's already downloaded so I need to get everything synced so I can back up and do it on the computer. Yes my perfectly good phone got ridiculously slow "after I got notified"!!!! and the notification crashes and settings, update crashs. Oh and if there was an DB update it wouldn't tell me what was updated because that would be under NDA.
So much potential, very buggy
by hr150123 on 2021/03/02 00:30
I’ve been using this app daily for work, for over a year now. Every single time I create a folder and select upload photos, I will be scrolling on my camera roll and it if I’m not actively clicking photos right off the bat, it freezes and jumps to the start of my camera roll (I have 20k photos in my camera roll, going back to 2017). The only way to avoid this is by clicking upload photos, and immediately start rapidly tapping random photos until it unfreezes. I have always updated the app, and it’s done this on more than one iPhone. Still happening on my 12 Pro. 2nd issue that just started happening: I name every folder by date. Suddenly almost all my folders are out of order. They randomly just start not being organized by date as I scroll down. I make sure to select “sort by date modified” and it does nothing. No matter what I sort by, nothing changes in the order. It’s becoming very frustrating as I rely on this app for work. I’m confused by all the positive reviews because my experience has been this for several months now.
I really wanted to like Dropbox
by Artemis12234 on 2020/02/03 16:43
This is a review on Dropbox in general. I wanted to use Dropbox to back up files I accumulate on both my phone and my computer over time onto a cloud. This includes work files (minimal though) and (mostly) personal photos/videos. But I have so many issues syncing files whether it be from my phone or my computer, I just can’t do it anymore; it takes way too much time. And I’ve had the paid version for a couple months now! I thought maybe Dropbox just had a learning curve but the issues are perennial. I constantly have to troubleshoot the syncing and google solutions for things like clearing the cache on my Mac. It’s like I have to treat Dropbox like a baby, only back up 50 photos at a time or it glitches and never uploads at all. Even troubleshooting pages from the Dropbox website don’t solve my problems, even if it’s only 4 simple steps. I don’t understand—I thought DropBox was a large and reputable company used by professionals. I’m using Dropbox for mostly light, personal reasons and it doesn’t work properly. Looks like I’m going to have to back up the old fashioned way: external hard drives.
Great app except...
by aWiiPeanut on 2020/04/14 13:16
Overall this is a great app. It allows you to categorize your files just like on a computer with folders and sub-folders, etc. It is relatively easy to move files around from your ipad or phone, send them to another app to markup, and upload. The main problem I have with this app is the buttons at the bottom of the page when you are viewing a document. They have recently added a big blue button right in the middle at the bottom that says OPEN. The grid and magnifying glass buttons to the left of that were bad enough but now I have to try and read around the big OPEN button as well. I use Dropbox a lot for quizzing myself and I’ll save questions/answers and scroll through them, answering them in my head as I go. The buttons get in the way of reading my questions because scrolling too much will show me the answer. These buttons need to be added into the top banner or lower banner and not on their own. It would make this a 5 star app for me!
It deleted my entire Desktop
by KeoniKS on 2020/04/24 07:47
After a recent computer crash I had I was attempting to put things back to normal and reinstalled Dropbox. After it installed and logged in it was already full but attempted to copy and sync my entire desktop. This didn’t happen before when I first installed it and it began lagging my entire computer. So I tried deleting the folder but it took my entire desktop from my computer and multiple files ranging from personal and work. Trying to recover failed because there file box it was trying to sync was only a partial download and only had file folder names and none of the content. I’m not gonna pay for an app that will try to take on more than it can handle on the free plan. I’ve only used this app to make it easier to share files between computer to phone not entire programs from the desktop nor did I ask it to sync. I might have screwed by a simple update for the sync computer but I never had an option for how to sync it and I usually have to initiate it but this was unexpected and stacked up on current problems.
All files lost and not given a refund
by Tahisha on 2020/02/12 16:57
Edit: The company’s response is unacceptable to me, neither taking accountability for their lack of communication or defrauding me out of my money. I will never be using or recommending their services to anyone and with these business practices I am sure they will go out of business sooner rather than later! I found charges on a credit card statement that I thought had been cancelled going back two years with a monthly subscription to Dropbox. Because the account was linked to an old email address that I could not recover, I lost about a thousand photos of my family and travels. When I contacted Dropbox the agent I communicated with refused to speak with me on the phone, could not recover my photos, would not refund me the monthly subscription that I had been paying for this “service” unless I gave them my credit card number over email, AND would not let me speak to anyone else. If I could give zero stars I absolutely would, this is a horrible company. Google Drive is superior in every single way and I have never had a single issue with them!!
One last thing
by Nightmare13473 on 2020/02/09 23:48
I’m really happy u added a Dark version to it, now I’m not straining my eyes with all the white, I never liked bright things, but to get to the point, there’s one last thing I would love for u to add to the app. I download audio files on Dropbox and I use it to listen to it when ever my WiFi decided to cut out for a few hours (ya it does that I’ve been trying to get it fixed) now it plays the files just fine, but whenever the song ends, it doesn’t go to the next one, so I have to stop whatever I’m doing, go the the app, and either replay the same song or just find a new one to listen too. And I don’t like being stopped in the middle of drawing or doing work. Is there a way u could add a media player or something? Like when u play a music or video file it just goes or opens up the media player? Plz if u can do it I’ll be very great full, I'd definitely have less distractions when I do my work.
Scary! Shared link - My recipient has access to my Dropbox account
by Travel brain on 2020/10/01 20:45
Hi. I have been using Dropbox for many years now. And it’s in my top three apps of about 200 apps in my iPhone. I will still “after this incident” give 5*. But something SCARY happened to me today. It goes like this..... Today I sent five links to one of my clients. I sent the links via outlook app on iphone 11 pro. After few hours my client called me back and said "I can see ALL your folders in your DropBox Account". I went to my account shared tab, so I may delete those links. Suprisingly those links are not in the shared link list. Then I went to the security tab in settings and I changed my password. Then I logged out from dropbox in my phone, and sent an email with shared links to myself. When I click the links I received, they automatically open my dropbox, though I'm signed out. To confirm that I launched my dropbox app but it asks me to login. Finally. I took down ALL my files and transferred them to my iCloudrive . My Dropbox account is empty now! Anyway. I think this is a big security issue. For now, can some one help me to expire the liniks which I sent to my client. Or is there a way to recall an email that I sent fifteen hours ago. outlook app for iphone. please help. thanks
Not working correctly! HELP! /Thanks 4 fixing
by Sparkles8961 on 2021/06/17 17:26
I’ve been using Dropbox on my iPhones since 2013. It always worked great until this past month. I use dropbox for my camera roll upload on my iPhone. My windows PC is connected to dropbox also since 2013, so I can copy my camera roll photos from dropbox onto my computer. For the past month the only upload that dropbox is taking from my camera roll is the videos I record. For some reason dropbox is not recognizing any photos that I take that are in my camera roll. Can you Please help fix this! Thank you. 👍“”THANKS 4THE EMAIL & THANKS 4 FIXING 😊! I did what you said about clearing the apps cache. And the photos work now. And also thank you for taking the time to email me and tell me what I needed to do. I really appreciate you caring enough to let me know. Thank you again😊””
Now Requires App Subscriptions
by justmyopiniontoo on 2020/02/27 16:44
After years of being able to view PDFs, Spreadsheets and Documents, the app now forces one to subscribe to Adobe, Excel, etc. To what purpose? Those of us not using it for business are not trying to update anything: we’re only wanting to view documents that we generate elsewhere. Without the option of “view only,” this app has become useless and only gets one star as Apple won’t allow zero. Edit to Response to Developer’s Reply: I am able now to either open a password protected file for view-only by selecting the “go” key on the keyboard, bypassing the “open” icon for Excel, or ignoring the “go” key and selecting the “open” icon to follow the Excel pathway to edit the file. Thanks! Response to Developer’s Reply: Your reply is demonstrably false. Despite the indications in your help link, the App stopped opening Excel and PDF files that are password protected without using Excel and Adobe. There’s nothing like entering a password in response to Dropbox and then dealing with the prompt maze of those applications to finally get another password screen from them. After years of successfully entering file passwords at your prompt, this happened after *your* upgrades and before I chose to update to iOS 13.3 from 12.x. This is all on you.
Attach a Dropbox File to an Email from Within Gmail Not Supported on an iPad
by SoulForce1 on 2020/04/08 01:10
I am paperless and use DropBox for literally everything business and personal, therefore, I find it extremely annoying and cumbersome that when composing an email using Gmail on my iPad I cannot attach a file directly from Dropbox. When I select the attach function (paper clip), the only options for attachment sources that appear are Google Drive, camera roll, and recents. The online help forums state that I should approach the problem in reverse, namely, open my file in DropBox then select Open File in Gmail. While this does open a new Gmail message with the file as an attachment, this backward workaround is useless if I already have started composing an email within Gmail because the attachment cannot be assigned to another preexisting email within Gmail. Also, there seems to be no way to attach more than one file to the same email. Email attachments are a very basic function that every user needs so I would think DropBox would make fixing this issue a priority.
Thank Goodness for Dropbox!
by Rebecculous on 2020/10/28 12:38
I’ve been using this app for...holy cow! Almost ten years! And over those years I’ve had 15 different devices: 1 laptop, plus numerous phones and tablets. I always install Dropbox as part of setting up any new device. About a year ago I met a young couple in crisis, suddenly homeless after his dad died suddenly and they lived with him. The landlord locked them out as the coroner departed...anyway; I naively let them stay with me and they robbed me. The worst thing they took was every dead iPad from the last ten years and all the photos therein. Years of photos, irreplaceable photos of children and grandchildren, even photos of older photos of my parents as newlyweds, etc...they are so precious. Fortunately, I have Dropbox and all my photos upload automatically.
App disables your account for no reason
by John hanti on 2021/04/10 07:20
I have had dropbox for years and one day i tried to login and it suddenly says log back in again. I do it several times and it doesn’t work. After the 3rd try it disables my account. I try to go to support to write to them and it also gets disabled which makes it impossible to tell them what is going on. You are voiceless if you get locked out. Then i go to Twitter and they don’t respond for days I try to send them a message from a different dropbox and it says it has to be logged in from the same email you need help from which they have disabled. I have been waiting for days and they have not emailed me back to solve the issues. I will call my legal team soon. They are horrible at helping you when you are stuck and no phone number to call. On top of that they keep charging me every month. I recommend working with a service that can be reached In crisis. Even if you have the plus account you cannot reach them unless you are logged in but if you are locked out how are you supposed to get through ??? They will say send us an email from the same account that you are locked out from but you cannot because they do mot accept outgoing emails. The staff is untrained and you can lose all your data. My legal team is ready to bash them for there shameful ways Very low grade system. I lost so much money losing access to my files these days. Horrible.
Doesn’t work
by OneAndOnlyAlex on 2020/12/09 20:07
I have tried hundreds of times to use this application in different capacities, and it does not, to even a slight extent, serve the purpose it’s intended for. My hatred for this stupid website and this stupid app goes beyond words. The frustration is difficult to articulate. The frustration is furthered by the fact that an app that can do what Dropbox is intended to do would be remarkably helpful. I have tried with four different email accounts. I’ve tried not using an email account at all, but even the simplest of tasks do not work on this useless pathetic excuse for a file storage site. If you don’t have an account and all you want to do is download or view a file in someone else’s Dropbox, forget about it. You’ll just be continuously harassed to pay for the service. If you do pay for the service, the same issue, constant notifications asking you to pay more or telling you your storage is full even when it’s entirely empty. You will find more joy and success doing something like jamming a screwdriver into your eye socket.
The love is gone...
by Kht2015 on 2019/10/09 13:21
I used to love Dropbox. Started using it when I was a student when it first came out. Now I used it mostly for ebooks in the .prc files and export directly to Kindle. Have it on both my Iphone and Ipad. But for some reason after the last update I cannot directly export those books to Kindle anymore. When I click on the file Dropbox doesn't recognize it as a Kindle document anymore and came across as data and said it is incompatible with Kindle when exporting. I have been doing it for years. It still works on my Iphone because I have not updated. I was planning to upgrade to a better account but with this issue I am about to jump ship and forget Dropbox altogether. Every major update brings more headache. I am considered tech savvy and can navigate thru pretty much major upgrade/updates on most apps. But this is just too much. I have many files in .prc and now cannot export.
Never liked Dropbox and still don’t
by Conan the Reviewer on 2019/03/14 04:17
This app is confusing and hard to use. A friend sent me a Dropbox link of a song file, and when I clicked on it I got the option to either get the song in the browser or “download the app,” which I had already done. I clocked the latter option, and it just brought me to the App Store. When I clicked open no notice appeared about the download; it just took me to the app. As far as I can tell there’s no way to search through emails or Facebook messenger from the Dropbox app to download the link. I then went back to the link and clicked the other option, “open in browser,” which took me to a playable file but again gave me no options to download the file. I’ve always had problems with Dropbox, and the only time I use it is when someone shares something with me on it. This was one of those times, and though this was my first time using the iPhone app, I came away from it disappointed as usual.
Support
by KENO4RENO on 2020/12/16 10:57
Don’t have the business Dropbox I have the lower one I don’t need a business one because I’m a single person that does not work but unfortunately there’s no support for anybody that pays $118 a year instead of the $200 a year of having a terrible time I accidentally canceled my subscription and I’m trying to re-activate it and pay and there’s absolutely no way to get a hold of anybody in the business account people will talk to you but they won’t help you because I’m not business you should have support for us as well we’re not that penny-ante that you can help us. Your response to me was do I want to change my review the answer is no and you’re not getting it I never had a business account with you ever only the personal account can you send me the splitting things to get help by upgrading it’s all about the money with you people instead of actual business in the care of the actual person insane every year I’ve been with you for over 45 years I’m done hopefully my pictures will be safe
Now that it’s fixed, it works well.
by Thistlelip on 2019/11/18 22:50
A few days after leaving this review with a one star rating the issue was fixed. When this app is working it’s quite good. This app was great until a few weeks ago when an update removed the ability to close a file and have the entire screen be for the titles of files. As it is now, the only way one can view titles of files that are more than seven characters or so is to start the process of moving a file which then gives a screen that shows the titles. I pay annually for Dropbox and thus have another 9 months before it will be financially feasible to switch services, but if you have not already paid for Dropbox, I cannot stress this enough, DO NOT PAY FOR THIS app. At least until such time as they correct this issue. It is practically unusable as is.
Dropbox doing everything they can to devalue the free account
by rktca on 2020/07/31 17:56
I know that Dropbox needs to make money to survive but going from $0 to $120/yr is a huge leap for what is now a commodity service. I don’t need 2TB of storage and there’s nothing in between. For cloud storage all I need is like 20GB (which Dropbox doesn’t even offer). For secure cloud backup use something like Backblaze. The new-ish three device limit is so annoying I am likely to just swap over to Box and be done with Dropbox. I have like 6 devices that I used to sync up. Removing free features certainly won’t “convince” me of the value of Dropbox paid plans and is more an indicator of how little I can trust Dropbox. Perhaps it’s intended to get rid of customers who won’t pay $120/yr. At least they haven’t had a security breach (that I’m aware of) for a few years. Please remember to encrypt any files on Dropbox that you don’t want someone else to read.
Too much money for notta lotta “service”
by The Notorious t.i.g on 2018/07/12 00:39
After the recent update, DropBox stopped working properly for camera-roll upload on my iPad. Their solution? Remove the app, forget the network, fully restart the iPad, re-connect to the network, and re-install the app. Seriously? Good thing I have nothing else to do ... oh, wait. Basement flooded. So yeah, I have something else to do that's rather urgent. Good news is that yes, this did in fact resolve the issue, but really, I have other things to do in my life than reset apps with updates that fail. Especially when paying $75/month for the business version. For $75 a month I expect a MUCH better UI, amazing support, in-file search (not just the file titles), and so much more. Instead, we get the un/re-install merry-go-round, an ok UI, low-availability support (US normal business hours only), and an amazingly klugey sync setup. Heaven help you if your Mac has an external drive. What happens when you get a new Mac? It downloads everything from Dropbox again, even though all I did was remove the USB plug from the old machine to the new. Good job, Dropbox. Well done. Now I gotta wait for 4T of data to re-synch. Their super awesome support response? Well, we told you external drives might not work as expected. I’m totally looking for another service. Seriously, $900 a year for this? I feel like an idiot for locking myself into this “service”.
Stop changing stuff!
by Dudebraj9000 on 2018/09/18 09:03
Why do you guys constantly insist on changing the whole interface of the app? Seriously. Every update things are different, and not in a good way. Also, I can’t scroll down on my synced folders anymore. It makes my files disappear when I try. This started after the recent update. I’m not one of those “let me speak to your manager” kind of people but I just had to let you know how bad my experience has been so far. Please fix it, and leave it that way unless there’s a really important bug to fix. Also gave you 5 stars because I know you’re hard working people over there and I pay for pro. Don’t hate the app, just hate the constant changes to the overall look of the app that honestly seem more like a step backward than forward.
“Free” trial
by fitzymamaof4 on 2021/03/28 13:57
Someone sent me photos via Dropbox and I thought I had to have Dropbox to access or use the photos. So I downloaded the app and chose the free 30 day trial but couldn’t figure anything out so I “upgraded” I truly despise “free” 30 day trials that require your credit card information to begin and that should have given me pause before I went ahead and entered it, but these were pictures from my grandsons 1st birthday party. Now that I am trying to cancel the “free” subscription so I’m not charged at the end of the thirty days, it’s not such an easy process as to click a button. Tech savvy I’m not and navigating and trying to use Dropbox was/is not simple for me and canceling definitely is not! This is a great reminder to me to NEVER get a free 30 day trial of something that isn’t truly free. Still haven’t managed to use the app in any useful way that makes sense or is easy for a non tech person. I’m sure it’s wonderful for some folks I just don’t happen to be one and won’t recommend it to others.
Great except keeps losing recent files
by Paul, just Paul ... on 2018/10/26 00:27
99% of the time when I used this app, it is to do something with one of the three or four files I have most recently edited. For some reason this app keeps losing track of those, which makes it take much longer to use. Last time it was because they forced dropbox paper towns artificially find a recent list, this time the paper staff is back again and all my recent files have disappeared. There is no option to remove the paper spam from the recent list. For bonus points they say it’s easy to contact them if you have problems about the app. It isn’t. When I finally found a way, their support page doesn’t work; it won’t let me choose a device and therefore won’t let submit a ticket. This is of course on my iPhone, the same device the app is running on, using safari, the default and dominant browser. Ridiculous.
Review purely based on customer service
by Marina'9000 on 2021/10/16 02:25
I got the free trial since this was the only way I could get my engagement photoshoot pictures, so I didn’t use the app besides purely for this purpose - hence I’m not rating the functionality of the app. That said, I specifically checked the box to go to monthly subscription after trial, just in case I’d forget to cancel, which I did, however I was charged for the annual subscription instead. I tried to contact the customer service, but there is no phone number you can call except for business plan subscribers. I sent customer service an email, but received no reply. Between the wedding, med school and moving to a new city this issue fell through the cracks and I was reminded of it as I was again charged for the annual subscription (yes, my fault for not staying on top of it, but had customer service got back to me this wouldn’t be an issue). So basically if you foresee any need for customer service with your subscription, DropBox isn’t for you.
Slow to upload
by Dcarson67 on 2021/03/25 19:33
I’ve used this app in the past and it was ok. I needed more storage recently and downloaded it again. 1900 + pics and here I am a week later still waiting for more than 90% to upload so I can remove the files from my phone. Pics only upload when the app is open on your phone. Yup you have to stare at 2000 + to upload to their server. If your anything like me and normal, not doing anything else while waiting to upload is extremely hard to do. I use my phone for business and I could be looking at the files being uploaded only to get an email I have to respond to and then 2 hours later go to check drop box and only one file was uploaded. If the app is launched why do I have to stare at files being uploaded? Makes no sense. I should be able to do other things on my device while things are being uploaded.
Feature needed!
by Fer.Oropeza on 2020/12/03 01:27
Hi! I've been your client for over a year now, and I truly believe Dropbox is the best cloud storing app out there, it's the only one I pay and need honestly. I would just really love if it would give me the option of deleting what I upload, right there in the app after uploading my pictures and files. IPhone is too bad to organize pictures because they're all on the camera roll, so I usually organize them on Dropbox, but it's kind of annoying having to go back to my pictures or my files to look for the exact same archives I just uploaded and delete them manually. I don't think we need duplicate items, so if I am uploading them to the cloud it's most likely because I don't want them on my phone anymore right? That feature would save me so so much time. Thank you!
Plz add ‘select all’ option to folders!!!
by Djekbejxl on 2021/08/12 16:38
Great app works wonderfully for what it is. I’ve had the paid service for years and have used it a ton for work and personal stuff. Great cloud storage, accessible from everywhere. I have been trying to use it to transfer photos between phone and computer and the lack of a ‘select all’ or ‘select inverse’ option has slowed this to a crawl. Even a ‘Export all files in folder’ or something would speed up my interactions with app x50. Would be a simple feature to add that would make transferring files so much pass hassle!!! Please help devs! Love this app, but without this feature I am going to have to migrate to another service. Great work in general, love the app and don’t want to leave.
Downhill
by fishing48080 on 2021/11/11 05:38
I’ve used Dropbox for a few years now. Recently I’ve had time to look over my cloud options and it looks like Dropbox is always behind the other major players in this field. I will be canceling this subscription as the other cloud services always seem to offer more and are easier to navigate. I’m usually to busy to look at all the features but over the last month I feel like I’m getting ripped off by Dropbox. Yes it’s my fault for not looking into these cloud services but over the last month I realized that 2 other cloud services are more user friendly and just overall a superior to Dropbox in every way. If nothing else from my review, do your homework and use the free month on all cloud services so you know what you are getting. Go up to a computer repair center and ask for cloud advice. This service isn’t right for me but it may be perfect for the next person. Just try a couple different cloud services before settling on one.
Five stars for completely disappointing me!!
by keilaa.17 on 2018/07/24 10:01
I’ve had this app for a while now. They promise to keep all your pictures safe “NO MATTER WHAT” which is all a lie! Let’s say u lose access to the account for a bit so you are inactive with it. Well without them even asking for your permission, they decide to erase your account and all the pictures you saved with it!! I completely believed them like an idiot and deleted my pictures and gave it to them so they can “KEEP IT SAFE” and without even consulting me or thinking about the fact that I have important pictures and things I actually wanted them to keep safe, they just erase and pretend like nothing ever happened. I completely do not recommend this app!! PLEASE DO NOT DOWNLOAD IT!!! GET EVERALBUM OR EVEN GOOGLE PICTURES BUT DO NOT USE THIS!!!
Deleted all my photos
by Piano Mom 0102 on 2019/10/05 23:59
I received emails from Dropbox saying my account was being deleted due to inactivity. (This is a data STORAGE service. How active is one supposed to be?). Their website said data would not be deleted for 2 weeks after the user’s account was closed. I contacted customer support the day I received the email that my account had been closed. I followed the online instructions to reactivates account. However, my photos were gone!! Customer service was not able to help retrieve the photos, nor provide an explanation as to why they were deleted within hours after the account was closed. Your data is not safe on this site, especially with the free version. Dropbox, don’t offer a free version if you are not going to protect the user’s data. I am not referring to the security of the site, but rather the lack of regard they have for the data of people using their site. Two words: Google Drive Bye Dropbox.
Love DB, wish I could afford you
by Jeslive on 2020/10/20 19:14
I don’t remember when I signed up for DB, but over that time I’ve been able to save stuff that I couldn’t find a place to save on my iPad. Do I sound digitally challenged, I am. I realize DB must be an excellent tool for business, etc, but as an individual Im thankful to use it to keep my info safe and organized. I wish there was a low-mid level sub price, because it would be worth it to me to have a secure site I trust. I understand marketing to business and generating revenue, but I’ll bet there are lots of individuals, who don’t need 2 TB of storage, who would like a safe option with a reputable site...(and don’t want to seem like unappreciative mooches). In any case, thank you. FIVE STARS!🌟🌟🌟🌟🌟
Garbage for how much everyone is using this service
by Zazzers on 2019/04/12 03:16
My buddy has been trying to send me links on Dropbox for years and i used to always have problems with them yet I’m very computer savvy. I finally just signed up for an account because I was forced to transfer some legal documents. As far as I’m concerned dropbox is poorly designed. It should be so extremely simple yet it it is so extremely frustrating. On the desktop I have to login only to get to another page where I have to login again I go back to the first page it seems to be a verifiable page on by dropbox yet it just takes me to another login page very frustrating. Yesterday I’m trying to send the second MP4 file to my lawyer and it just won’t share it this year option is not even there. I could go on but I don’t care. I will pretty much avoid dropbox as much as possible and look for another file sharing service like you should too !!!!
Music Player?
by moukeefe on 2019/09/29 20:55
I’ve been using Dropbox for years. It’s great. One thing I’ve always wanted to have though was a music player that would play consecutive songs or playlists/folders. I have many original music projects going on at any given time and I like to be able to listen to them for further writing inspirations whenever I have a free minute, which is usually when I’m riding my bike from one place to another. I end up having to look down at my phone while I’m riding in order to start the next song and it can get kinda dicey while riding a bike. I have no other issues with the app besides not being able to listen to my music files consecutively. That would make it perfect, for me anyway. Thanks, keep up the good work!
Gone down hill
by gtw145 on 2020/10/19 15:08
This use to be great but now it is horrible When I am in need and there is a issue there is no support. The support is so bad it just as well be non existent They have a silly chat box that serves no reason other than to frustrating you more . Twitter support for a company is a sign someone is hiding for their responsibility. If need they don’t respond! Not here is the worst one A community based support meaning the owner of this community is so lazy it is passing its duty to the customers! When I made a post it took 5 days to get a response then the person could not help . The drop box feature and app doesn’t play well with others and is absolutely blocked by Chrome so sync a resume through Drop box is a fight every single time . If you have important stuff you need to save don’t do here because if no improvements are made you will lose access and with lame support options that means you are left out to dry! If your our paying for a premium services from here then you better make arrangements because any company than is unprofessional enough to charge people money without a customer support service is bad news and the reviews are starting to reflect this. There are other options that are free with 3 times the storage of DropBox and Drive that work beautifully with all browsers so google alternatives .
Long time user - one ask!
by naliye on 2020/05/22 16:25
Hi there! I’ve been with Dropbox for what feels like a common law marriage length of time. I’ve been backing up all of my photos for years to Dropbox rather than keeping them in my iCloud. There is one feature however that I’m DYING for you to implement. In the Apple photos app you have this open search technology where you can search “apples” or “beach” or “Mom” and the photos get easily pulled up for you. I would be over the moon thrilled if you could build a search functionality like this to the Dropbox app. I spend so much time digging through years of images. It would take forever to move them back to iCloud just to make it easier to index but I am tempted! Thanks so much for hearing me out. Appreciate it!
DON’T DELETE THINGS OFF OF IT!
by Splazzatch56 on 2020/09/24 19:14
So this is perfect. I can get things from my ox to my phone. Everything about this is useful. Except for the fact that downloading the application on your laptop never works. Nothing I ever upload on it shows up on my phones app. It’s horrible. It takes 10 times longer on the website and half the time it cancels. The website works, but the app on pc doesn’t. The big issue I have is that I uploaded it to the app on my pc. But I realized it didn’t work so I deleted off of that and went to the website. Big mistake. It deleted that ENTIRE FILE! I am not happy with that. And the thing is it didn’t even tell me it would! It didn’t even ask for confirmation! It’s a terrible thing. Please fix this and this will be perfect. Oh and one other thing. WHY DO YIU ONLY GET 5 GIGABYTES WHEN YOU DON’T PAY FOR IT. It also doesn’t help that they really overprice it.
Not worth the hassle if your expecting to store things long term
by laurenie338 on 2019/12/13 17:46
This was one of the first file sharing cloud apps. However, there are much better more efficient apps out there now as the way they promote cloud is old news. Now with cloud you can usually use the storage with or without being active for x amount of months etc. it will always be there so long as you don’t delete from it . That is not the case with this app and seems to be a common complaint . Many have lost important files including myself on account of not seeing a deactivation email. Moral of the story is drop box is out google cloud and icloud are in . Drop-box May as well be obsolete when compared to the other Choices now , that don’t delete your files just after 12 months of inactivity.. 🤷🏽‍♀️
Dropbox has been hard, but paintings look amazing
by Max sword on 2020/08/26 03:53
Ok so really Dropbox is good at some things and amazingly competent at other things. They will not support the Dropbox app ( I didn’t know) the instructions are finally being edited for clarity and ease of understanding. Answers can be hard to get, although they reply fairly quickly, simple answers can take multiple emails. Now the amazing way they make my digital scans of paintings is off the charts!! Stratosphere type work. The files fit the whole frame for mobile responsive design. The file handling can be screwed up to easy( layers and nested files and folders) as you learn. I had a hard time learning Dropbox, but it was mostly my fault and now I’m really enjoying Dropbox and trying to explore all the options available.
Please stop asking me to back up photos
by disappointeduserxxxxx on 2021/09/27 06:19
It’s really annoying this app tries to getting me back up my photos automatically, and this is in such a prominent place on the interface that it’s so easy to tap on that by accident. I only use Dropbox for work and I don’t want to back up my personal photos into my company’s account! Please make that banner disappear or at least try to give thee users that option! Once the backing up feature is turned on it’s so hard to find the button to turn it off and I literally have to Google how to do that🙃 Another issue is that the photos cannot upload in the background and I have to keep tapping on the screen until all the photos are uploaded, sometime hundreds of them🙁 I really hope you can improve this and allow me to just forget once I clicked “Upload”
Horrible
by donna381 on 2019/01/06 18:09
Useless app. Not user friendly. I spent an hour just trying to figure out how to open a file, seriously an hour, and could not get past “download Dropbox paper”. Never succeeded in opening one file, much less sharing files between devices. Googled help for this app and was told to click buttons that did not exist (but clearly should exist!). You would think an app that is supposed to help you manage documents would at least have a straightforward way to open a file. That’s the most basic thing most users would want to do and after one hour a person of at least average intelligence can’t do it. I typed the name of my document in the search bar and it told me it wasn’t found. Double checked for typos, again it wasn’t found. Tried with just one word which I knew to be contained in many of my document files... still “not found”. Ridiculous and frustrating.
🚫 Not upgrading
by The Blonde Cookie on 2018/10/30 02:50
After looking down the long list of seriously bad recent reviews, I’m NOT doing the latest upgrade (operating under the theory “if it ain’t broke, don’t fix it”). What I’m using now, while far from perfect, is adequate; I don’t have to wrestle constantly with the software, and I know what workarounds I need to employ to get ‘er done, so…its not a perfect world, but no new surprises. I already knew their customer support was nonexistent; I have a “story” of my own. I hope someone sues them for false advertising (for claiming they have customer support). I’d say it’s possible to win that in a court of law: if someone pays for a product and substantially relies on the written description of something (“we have customer service available to serve you,” or whatever is written), there’s a case to be made if the person or business incurred a provable loss due to that reliance. Hmmm… 🤔 Dropbox appears to have gone the way of so many apps - it’s all about the Benjamin’s (as opposed to quality, reliable customer support). But, of course, the less peeps employed, the better the bottom line looks. I noticed, however, that their marketing department must be working overtime. How a 4.7 star rating is possible with as many really bad (recent) reviews is absolutely beyond me. Of course, no one would ever skew the review numbers to make an app look more attractive, would they? 🙄
Terrible
by Likes cool on 2021/06/20 01:55
I’ve had a Dropbox for years now and I’ve loved it! It wasn’t until last week when I attempted to open up my Dropbox app that it showed I was logged out. I did not think anything of it until I attempted to log back in. I tried multiple times until I finally did reset password. I did reset password and Dropbox gave a message saying if we find an email associated with the account then you’ll get the reset email. I waited 5 minutes and got no email so I repeated the process multiple times and got no email. I know it’s the right email because I screenshot my Dropbox account one day! Ive tried reaching out to customer care on multiple social media platforms as well as the Dropbox website and no one ever contacted me back!! It’s nearly impossible to talk to a real representative of the company!! Don’t download this app if you like poor customer service and having ur account deleted
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Dropbox: Cloud Storage & Vault
Description
Dropbox lets anyone upload and transfer files to the cloud, and share them with anyone. Back up and sync docs, photos, videos, and other files to cloud storage and access them from any device, no matter where you are. And with advanced sharing features, it’s easy to share docs and send files—large or small—to family, friends, and co-workers. Features: • Automatically upload videos and photos from your camera roll to cloud photo storage—all in the background—for easy video sharing and photo sharing. • Access any file in your account—even offline—and preview over 175 different file types with no special software required. • Easily send large files by copying and pasting a link you can give to anyone, even if they don’t have a Dropbox account. • Scan documents, receipts, IDs, photos, and more using your mobile device and transform them into high-quality PDFs, so you can view and send anywhere. • Sync folders on your PC or Mac to Dropbox with computer backup, and recover older versions or restore deleted files with version history and file recovery. Sign up now for your free Dropbox Plus trial. You’ll get 2 TB (2,000 GB) of storage space—that’s enough room to save files from all your linked devices. We’ve also introduced some new features as part of your Plus plan: Dropbox Passwords to store and sync passwords across all your devices and Dropbox Vault to secure and organize your most sensitive documents. And with Dropbox Rewind, you can roll back any file, folder, or your entire account, up to 30 days. Existing Plus customers can upgrade to Dropbox Professional. With 3 TB (3,000GB), you can store all your stuff—from work projects to personal photos—and have space to spare. You and your clients can comment on most file types without leaving Dropbox. And you can protect your work with a watermark, add shared link controls, or rewind your account up to 180 days. Before starting a trial or completing payment, you’ll see the plan price. This amount will be charged to your iTunes account at confirmation of purchase and on renewal and will vary by plan and country. Dropbox subscriptions renew monthly or yearly, depending on your plan. Your account will charged for renewal 24 hours before the end of your current billing period. To avoid auto-renewal, turn it off in at least 24 hours before your subscription renews. You can turn off auto-renewal anytime time from your iTunes account settings. You can manage and cancel your subscriptions by going to your account settings on the App Store after purchase. Dropbox is a secure cloud solutions leader trusted by Fortune 500 companies for their most sensitive data. Over 14 million paid users choose Dropbox because they know they can count on a company that’s also dedicated to their security and privacy—no matter what they do or where they are. Let Dropbox be your all-in-one file storage, file organizer, file transfer, and file sharing solution for all your devices. We’d love to hear from you! Join the Dropbox community: https://www.dropboxforum.com Terms of Service: https://www.dropbox.com/terms Privacy Policy: https://www.dropbox.com/privacy
Live person help
by A joke on me on 2021/11/27 16:41
I’ve trying to reach a live help person. All I can find is the online community with over 2,000 discussions or an automated bot that doesn’t understand. Where are the live customer service people? I want to move some of my files into another app. I just can’t find out how to do that.
Lott my good
by RJP in CA on 2021/11/26 20:24
Myx
Audivi
by diana100.2 on 2021/11/23 02:49
Amazing user-friendly app that lets you preserve priceless memories and voices of those you love forever.
But a question to import
by chcoclatemelted on 2021/11/21 19:06
I like the app but I don’t know how to use it can you show a Tutorial for the app so some people know how to use this you don’t need to hope this app grows better and more popular:)
What About The Rest of Us?
by Ant Wipes on 2021/11/21 15:03
I Love Dropbox! My 2GB! I’d sign up instantly, except many of us Don’t Need 2-3 Thousand Gigs of Storage space @ $100.00+ a year. How about offering 500GB/yr at a lower cost and see what happens. Thanks
Hacked
by tbg012 on 2021/11/21 13:16
Someone hacked my account and had the ability to delete my account. I hade gotten 3 login emails , while I was asleep. Then the 4th email I get a message stating my account got deleted
Dropbox for photography
by Kenstuf on 2021/11/19 04:08
I do not know what I would do without dropbox. As a photographer, I need to send large images to clients, which cannot be done through email. Dropbox allows me to store the files, send and view them at any time. I also like to be able to have others view my images from you phone.
Files I transfer are not available
by herro im rcycviuxtyfyv on 2021/11/18 15:53
Running into this problem more than I’d like to admit
Cannot share between iOS and Windows
by Yo Mama77 on 2021/11/18 02:45
I have two phones, an iPhone and a Samsung Galaxy. When I've uploaded a video from my iPhone to the app and then try to view it on my Samsung Galaxy, the video is there, but NO SOUND. I've taken all the steps their help dept told me to, made sure everything was updated, but no resolve. I pay for this service too. I have the plus. But I think it's cancel time because I believe my video's metadata is the problem and my videos are being censored. Fess up DropBox. We know it's happening.
This
by yoyobro10027100 on 2021/11/17 15:29
They should give more free space.
Change the app icon
by bigmike0 on 2021/11/16 21:03
Old app icon looks way better, and yea the files cache didn’t work I tried clearing it reinstalled app and all, I know a lot about iPhones and apps since iPhone 3G came out, old app icon is still better update: they really listen to feedback, dropox services are top tier
Cancel it
by Tklo51 on 2021/11/16 04:31
Don’t want this cancel this please
STAY AWAY FROM THIS APP
by IssueHigh on 2021/11/15 03:12
I downloaded this on my MacBook and it deleted all of my files that I needed thank for my external hard drive all my files would’ve been gone forever 🙏🏾
Deleted account
by lweete on 2021/11/14 06:08
Our active account was shut down and deleted and they won’t respond to requests asking what happened. Find a different cloud storage unless you want it to possibly randomly disappear with no explanation or recourse.
0 stars
by rocknrobins on 2021/11/13 16:59
Could never navigate through this app. Had a couple zoom videos sent to my that could only be opened in Drop Box and they both vanished.
So helpful
by RR7111111 on 2021/11/13 13:19
I enjoy having easy access to my information from anywhere. Free!
.
by Dayyydayyy23__ on 2021/11/12 06:24
My videos are not loading and i paid for Dropbox plus! $12 and it still doesn’t work
Confusing and unintuitive
by Eyedontwantone on 2021/11/11 19:16
App design is very poor. Navigation is annoying and cumbersome, poor integration with iOS, and frustrating to use. Interface is also ugly.
Impossible to delete files on the app
by McG_onSax on 2021/11/11 18:02
The suggested places to go to find out how to delete files just keeps me going around in circles with no help or resolution. Even online user help is no help, and shows other users with the same, unresolved issue. Absolutely the worst, most frustrating customer service I’ve ever encountered, and believe me that’s saying a lot! No way to contact a human so the incorrect, useless instructions for deleting files on an iPhone remain unchanged and useless. Seems there’s not even a human that sends an email response. And that response doesn’t help at all. Unbelievably frustrating as the instructions to delete files seems easy, starting with “click on the ellipsis next to the file” except there is no “ellipsis” next to the files. I’m trying g to contact support I got a bot. I asked how to delete a file but the bot came back with : “where are the files you want recovered “ and gave me 3 options to choose from, with three buttons that popped up. Of course none applied to my problem but I couldn’t continue or send and response unless I clicked on one of those. And since then, any time I retry to contact support the same thing appears, and will always appear making it impossible to get any help. And of course trying to contact support just keeps you going in circles. The app doesn’t let you get rid of files so of course you run out of space and the app wants you to upgrade and pay for more space. Don’t pay attention to instructions on how to delete anything, you won’t see anything like what they tell you to do. I have to use because of my job so I’m kind of held hostage. I spoke with other users and had the same problem, not possible to delete old files.
Not Enjoying Dropbox
by ewayne0101010101010101 on 2021/11/11 16:28
I find Dropbox difficult to navigate. Perhaps I am not putting in the time to learn it better, but it seems very un-intuitive. Even when I try to send this review I am forced to put in a nickname. Why can’t I just send the information. Too cumbersome!!!
Downhill
by fishing48080 on 2021/11/11 05:38
I’ve used Dropbox for a few years now. Recently I’ve had time to look over my cloud options and it looks like Dropbox is always behind the other major players in this field. I will be canceling this subscription as the other cloud services always seem to offer more and are easier to navigate. I’m usually to busy to look at all the features but over the last month I feel like I’m getting ripped off by Dropbox. Yes it’s my fault for not looking into these cloud services but over the last month I realized that 2 other cloud services are more user friendly and just overall a superior to Dropbox in every way. If nothing else from my review, do your homework and use the free month on all cloud services so you know what you are getting. Go up to a computer repair center and ask for cloud advice. This service isn’t right for me but it may be perfect for the next person. Just try a couple different cloud services before settling on one.
IMPOSSIBLE TO GET RID OF THIS
by emigliori2 on 2021/11/10 23:14
I have tried multiple ways to permanently delete this app have not been able. The reoccurring charge continues!!!
Can’t open the files I need.
by Mmppjj on 2021/11/10 03:05
I moved them from my desktop to Dropbox so I could access them on another device and now they won’t open. Grr!
Organization
by justin taylor jt on 2021/11/09 21:18
Helps me organize what I’m trying to do in business.
No Privacy
by Chrsparrish on 2021/11/09 06:38
No privacy, no use.
Would give ZERO stars if I could
by Ambo821 on 2021/11/08 21:45
I paid for upgrade and was already charged and upgrade space has net been reflected in my account! Need the space ASAP!!!! Please fix!!!
Eh
by Fuuuuuuuccccckkkk this on 2021/11/08 16:55
Won’t send a 30 second long video to my phone. Not worth the time. Couldn’t get anything to work
I did not purchase this!!
by Kztl on 2021/11/07 09:11
I would really like to give a ZERO star rating but not possible. Since I don’t believe anyone should ever be charged for something they don’t want especially without them even being involved in the transaction!! This just happen yesterday 11/06/2021 to me like I can afford more ***kery and bulls*it charges!!! Just want my money back!!!!
Cancellation
by ChinoWorld on 2021/11/06 07:46
I have been trying to cancel this subscription for years and it’s giving me the run around I went back to my Android phone (I have an Apple now) and the only subscription I have with google is for extra storage ($1.99) I do not know why $13 keeps getting taken out of my account when I cancelled a couple of years ago & do not use! I need my money back I am sick and tired of this
Pics
by studentfromtheuwm on 2021/11/06 03:20
Good if you have a couple. I have to manually upload. I have 30,000 pics…sucks.
Trash
by keepitmovong! on 2021/11/06 02:19
Every time I try to cancel it’s not letting me cancel this app is nothing but a scam
Ok!
by Nramos53 (add me gamecenter) on 2021/11/05 23:22
So, we’ve got storage, transferring, and multiple companies that bring the platform together. Apple, Microsoft, etc. But, in uploading, there is no clear indication that, videos will upload. Some may, some stay stagnant. This makes my work ill. I cannot work from a phone that has low space… ….
Helpful and functional
by Fardmobile on 2021/11/05 09:30
It’s nice app , user friendly
Customer support
by DB long time user on 2021/11/05 09:27
Very difficult to navigate when you have questions, as the DB staffed help support line is no longer available. Loved the dropbox that was before and the customer support provided.
No feliz
by holaasssss on 2021/11/03 21:24
No puedo grabar mas q dos carpetas y ya me pide que suba de categoría y es carísimo
App works great - Dropbox not so much
by Mr. UnCorrect on 2021/11/03 16:22
I’ve been using Dropbox for over 6 years on a paid/upgraded subscription. In the last 3 months Dropbox has twice suspended my account for 24 hours without warning. In fact they don’t even give a specific reason why. Their chat rep sent me a link on “possible” reasons. None of which I felt were violated. Here’s 3 reasons why Dropbox is losing my business: 1 - unable to specifically tell me why my account was banned 2 - Dropbox will suspend your account if someone else shares your link with too many other people. Wait - what? That is completely out of my control. Why wouldn’t Dropbox just disable the link that is causing the issue? Instead they shutdown my entire account with no specific reason why? Horrible policy. 3 - Customer service takes hours or days to respond. During my first issue their communications were so slow that the 24 hour ban lifted itself resulting in me just giving up on a resolution. And as I write this I’m now waiting over 2 hours for a response. Meanwhile my customers are calling asking for their files. Vague - Bad Policy - Bad customer service. I’m hoping that by writing a public review will inspire some change at HQ. Because one knows you can’t get through to customer service. Sincerely Former customer
Freezing
by Roi Des Rois on 2021/11/02 01:42
Why is this app now freezing on my ipad pro? No it’s not my high end device. Fix the app. Between the app, desktop version issues, and crappy support, I’m about ready to disconnect.
Cancel
by loryn70 on 2021/11/02 01:32
Trying to cancel my subscription from 2013. What's going on? I cannot cancel it here and I cannot cancel it on Dropbox. CANCEL please!
LACK OF CLIENT SUPPORT
by Sucker 999 on 2021/11/01 21:14
I have used Dropbox for perhaps ten years or more without a problem. I recently experienced a problem, however with Dropbox Passwords. First time I tried their “Support” system which I discovered is nonexistent. They basically just shuffle you around to morons who have no idea how to address a simple problem.. The idea is you will finally give up. I did and moved to 1Password and have moved all my files tro iCloud Drive. They win
Crashing on Refresh
by SupremeThor on 2021/10/31 17:07
The app crashes when I pull down to refresh my recent files. Between this and the lack of a native M1 client, Dropbox will not have my business much longer.
No M1 support
by tony1234512345 on 2021/10/29 05:20
Dropbox has dropped the ball on M1 support and despite users begging for this feature, that didn’t seem to “be enough to bring to the developers” according to your official support team. Then all the sudden you are going to do it but we have to wait over 6 months for you to catch up? Give me a break. I’m Done with you guys. You need a new ceo and executive team, you lost a 10+ year Dropbox professional customer today. Time to act like adults, watch market trends and listen to customer feedback like the rest of the companies on earth. Respect for your customers via your support team would also help.
Need Access For Multiple Accounts
by RockTheProject on 2021/10/28 13:35
I have multiple dropboxe accounts (work, personal), and I need the ability to switch between them without having to sign out from one to sign into another. I have the Family plan, how is this not a feature?
No support for M1 Macs w/o Rosetta
by Victor Sobrado on 2021/10/28 12:47
Will be switching to box.
Something happened.
by ghuyrgy on 2021/10/27 11:40
Video and music apps no longer play files stored in Dropbox. Let’s hoper they correct the problem. Support doesn’t respond. Google a drive works better.
Sync'd photos remain in device after deleting on other device
by Isaac Urbina on 2021/10/27 05:38
When I delete photos in windows or android, they disappear from all devices except iOS
New User
by tk58231111 on 2021/10/26 14:47
Simple to use and versatile.
Great App
by Jim from Central Ga on 2021/10/26 13:33
I love Dropbox! So convenient having all my different documents grouped, shareable, changeable, and accessible. Very reliable service!
New storage to view on app
by skdicls on 2021/10/26 02:55
I got sent some photos. I just want to view them. I download the app. It says I don’t have enough storage. I just want to see them.
AGGRAVATED!!!!!!
by redfish2345 on 2021/10/26 01:52
I have Dropbox Plus which I think is a great app and I use it a lot. However, today I am aggravated and frustrated because it seems the Dropbox app updated on my iPad today and is preventing me from opening any files….not a single one of them!
Nothing works
by mAtTrOiD on 2021/10/25 10:42
I can never get anything to open. Every file is corrupt or damaged
Why do I have to send an email to upload a photo from my phone to Dropbox?
by Maplebob23 on 2021/10/23 20:32
I just want to put a photo in Dropbox. Put it where *I* want it and then send an email to whoever I am sending it to. Why do I have to send an email just to get the blamed thing to Dropbox? Any humans working at either Apple or Dropbox?
Disabled account
by MiiCuddles1 on 2021/10/23 16:08
I have had my account for more then 5 years now and I pay for the 2tb option and everything has been fine and then one day without notice I can’t log in and it says my account is disabled. And when I try and contact customer support I get nothing I have sent countless messages both on twitter and through email and nothing yet it’s been a whole week now. So I have canceled my subscription because I can’t even access my account. This is just horrible lots of important file and information that I have kept for the past 5 years are just gone as of right now
No longer plays any sound files
by XOGold on 2021/10/23 11:59
And has not played any of my sound files no matter what the format for the past year and a half
E love this app
by Mr&MrsAshley on 2021/10/22 23:42
Easy and convenient thx u Cassandra Ashley
Support is terrible.
by SteveU75 on 2021/10/22 20:57
Yeah a lot of issues can be resolved via email and chat with sometimes you just need to talk to someone to really clear something up. Five minute conversation would avoid hours of work. It is very intrusive on the Mac and wants to take over your file system.
The best!
by RonSell on 2021/10/22 12:13
The best file storage ever!
Works, but Not GUI friendly & constant updates a problem
by Rcwspace on 2021/10/22 00:00
Any body wonder what the word UPLOAD means? I am an infrequent user, as such run into a different issue each time I use product. File processing not clearly defined. And something in background causes delay. Notification to user does not exist. Frequent Hanging updates either Apple or Dropbox causes issues. Must check for both before using this app. Launch GUI icons not well defined. Word and deed a mix. But just keep pressing words on display until you are successfully. Works for me. Is there anything really better?
How to uninstall
by Kim in Seattle on 2021/10/21 16:59
For some reason the uninstall app feature is not showing on my iphone. Please advise.
Used to depend on it. It's fallen behind
by BeingTooPatient on 2021/10/21 05:00
THIS is the cloud file storage app I chose & paying handsomely for!? And it's frustrating me more & more. Can't print from iPhone to network printer (not Airprint), the other apps can. These updates have the same thing being addressed for how long now? "Battery drain", etc. If I didn't have other apps that save to Dropbox & shares it would be deleted. Cumulatively I'm getting close to spending as much time copying files to other like services just to use their functionality as it would take to switch everything out of Dropbox. Come renewal I'm not going to pay that price again. My word & complaints have yielded NO Dropbox response. Nice.
Update finally.
by Skippertw on 2021/10/21 03:40
Thank you for this long awaited update. So much fixed in this version. Much appreciated. I believe in you Dropbox. So don’t let us down.
Life Changing
by Padoost on 2021/10/19 18:26
Easy to use virtual file cabinet. Nothing streamlines and organizes your life like Dropbox. Indespensible.
Having major problems now
by Ging777 on 2021/10/19 16:32
Whatever they did I’m now having major problems .. it keeps crashing on me after about 30 seconds or so .. i cans download files from my iPhone any more and I’m paying for this!! What the heck is going on!!!! Frustrated beyond belief right now!!!! 🤬🤬🤬🤬🤬🤬🤬 Update: thank you for responding .. I’ve cleared my cache and so far it hasn’t crashes on me yet. However, it gave me an error that I didn’t have enough space on my device to do the backup .. so I went thru and deleted a bunch of app stuff and msg attachment files and now it seems to be working for now. Will keep you posted.. I’ve added a few extra stars because you responded to me with some ideas .. Thank You! 😊
Great pictures
by Tommycom on 2021/10/19 00:55
Love Dropbox
PLEASE!
by jazz-hands on 2021/10/18 15:53
FIX THE CRASHING!
Nice 👌😂
by ggjlo1 on 2021/10/18 11:52
Yu
I hate drop box
by njsaotearoa on 2021/10/18 06:19
Not at all user friendly and of course they want 12 dollars a month to have more storage.
Easy
by chibatownbooksf on 2021/10/17 22:46
I love how easy it is to use Do recommend!
Homecoming 2021
by expert adrienne on 2021/10/17 13:56
Excellent
Dropbox is the most essential tool I use
by VaiderReviewer on 2021/10/17 03:13
I use Dropbox for my personal and professional uses. It is the BEST tool I’ve ever used and I never have to worry about them ever mining my data for advertising or anything else. It’s simple and elegant.
Awful
by Tdasher123 on 2021/10/16 21:19
Awful. Can’t delete. Can’t find photos. Can’t stop wasteful downloading. Impossible to use !!! HATE THIS!!!
Crashing after 20-30 seconds!
by Yoshi Tang on 2021/10/16 20:19
Running latest iOS on 12 pro max and paying for pro plan. Can’t look at a file photo for more than a few seconds before app crashes. This is a HUGE problem. Fix it!
Drop box
by Cindyder on 2021/10/16 18:59
I used it for years! Loved it! You updated it and I lost everything!!!!!!!! I’d love to get it all back!!
Great Service
by tootz1425 on 2021/10/16 08:14
Even though the storage is extremely low at 2GB capacity, it is a good service and very easy to manage.
Review purely based on customer service
by Marina'9000 on 2021/10/16 02:25
I got the free trial since this was the only way I could get my engagement photoshoot pictures, so I didn’t use the app besides purely for this purpose - hence I’m not rating the functionality of the app. That said, I specifically checked the box to go to monthly subscription after trial, just in case I’d forget to cancel, which I did, however I was charged for the annual subscription instead. I tried to contact the customer service, but there is no phone number you can call except for business plan subscribers. I sent customer service an email, but received no reply. Between the wedding, med school and moving to a new city this issue fell through the cracks and I was reminded of it as I was again charged for the annual subscription (yes, my fault for not staying on top of it, but had customer service got back to me this wouldn’t be an issue). So basically if you foresee any need for customer service with your subscription, DropBox isn’t for you.
Tell me one, do another
by imark77 on 2021/10/15 11:43
Edit: Oh my gosh they actually updated the app update description! End. I go into the app to make sure my photos are updating All good, but says I have an update and I need to update the app 🤔click a button that takes me to the App Store I go to the App Store and it says that it's updated and it has a button to open the app which takes be back, recursion loop. on top of that background updating has also stopped working so my phone has had to stay on for a week without going to sleep or the screen going off for it to finish uploading a rather large video it also seems like it took really long granted part of that's the "high speed" Internet. of course it doesn't help that apple's new update that was just shipped refuses to install even though it's already downloaded so I need to get everything synced so I can back up and do it on the computer. Yes my perfectly good phone got ridiculously slow "after I got notified"!!!! and the notification crashes and settings, update crashs. Oh and if there was an DB update it wouldn't tell me what was updated because that would be under NDA.
Best for ever
by mohammadhb63 on 2021/10/13 12:51
Great application
Clunky and Glitchy
by arlothehero on 2021/10/11 19:13
The interface doesn’t seem very well thought out. The functions are not very intuitive. Exporting files to my phone only works some of the time and it doesn’t integrate well with other image apps. I like how the desktop version was f Dropbox is virtually invisible (which means good design) whereas this takes a lot of extra effort to navigate and use.
Что-то слабовато
by Max000270 on 2021/10/11 00:41
1. Размер видео в 1,17 гигабайта после переноса стало размером 1,1 гигабайта. Как так? Сжимаете как-то? В чем прикол? 2. Это же видео по Wi-Fi перенеслось за 5 минут 30 секунд. Если правильно посчитал (учитывая размер в 1,1 гб, это 3,5 мегабайта в секунду. Совсем не быстро. Даже долго. А если мобильный интернет будет, не самый быстрый и стабильный, совсем плачевно. 3. Переносил фотографии, показалось, что в фоном режиме копирование то ли не идёт вообще, то ли так медленно, что даже не понятно. 70 фоток переносил, ну сколько они могут весить? Ну не гиг же? По ощущениям, не меньше 5 минут тоже, но я сворачивал приложение. И если копирование не идет в этом случае или становится медленным, то вообще какой-то бред) В общем, я не особо доволен самым знаменитым хранилищем. Очень медленно. Может с ПК быстрее конечно, но мне на телефоне надо. И может все хранилище такие, буду тестить дальше.. P.S. Нет, следующее в списке загрузило это видео за 3 минуты. Как-то так..
리뷰 작성하기
by madbugs46 on 2021/10/10 19:31
제가 나이가 많아 사용방법이 서툰지도 모르겠지만, iCloud보다 사용하기에 좀 불편 합니다.
Invaluable BUT USELESS
by Sean Huxter on 2021/10/10 03:32
WHY CAN I NOT SEARCH WITHIN A TEXT DOCUMENT????!!!!!!!?????? I search for a word and oh yes, it finds it in a document! Brilliant! Success! I open the document…BUT CANNOT FIND THE SEARCH TERM??? IT HAS NO ABILITY TO SEARCH WITHIN THAT DOCUMENT AND TAKE ME TO IT WHEN THE MAIN SEARCH FOUND IT WITHIN MY THOUSANDS OF DOCUMENTS????? DO YOU WVEN USE YOUR OWN APP????
Regarding music play
by JerJC on 2021/10/09 19:57
As a musician who uses dB to bounce ideas around and listen to arrangements I produce I think music should play from one track to the next when played in a folder. I like to use Dropbox to share with because They do not need the app (which I of course enjoy) to listen to Music and I am able to get feedback in the mixing process
One star and deleted for poor assistance…DEVELOPERS NEED TO PAY CLOSE ATTENTION
by Asa Sparks on 2021/10/09 13:44
I have been using Dropbox for a long time but that has all changed. One star or less for poor assistance and poor customer care. I have wrote to the developers and tried getting help from their support team but nothing ever happened. My Dropbox is gone and I am unable to log back in to it because they won’t give me my old email address so I can make another Dropbox password. I tried some of the email addresses that I had in the past but instead they created another Dropbox for me. My last Dropbox had pictures of my family, friends, and people that has died that I can’t get back. Thank you Dropbox Developers for your lack of consideration and poor customer care. Thank God I cancelled my subscription to the two TB deal. That is money saved and memories lost.
Mobile App is Garbage
by Mcflii76 on 2021/10/08 12:36
Whenever I use the mobile app, every time I open a folder it infinitely loads. I have to repeatedly close and reopen the app to get the folder to load. When you are going through multiple folders, this is a nightmare and it takes about 20 minutes to complete a task that normally takes 30 seconds on the computer.
The app will trick you to pay monthly even not wanted
by SYSStudio on 2021/10/08 06:37
I didn’t want this and selected by mistake. There’s no clear way to cancel, it’s simply a mystery. I won’t use this, so I’m not interested in paying $13/ month. I understand your goal is to bind ppl to a contract, but why not be honest upfront ? I’m simply not interested and you developed this in a way to trick apple users to purchase ongoing. Very unhappy with you not clearly showing OPTIONS to cancel!
Garbage customer support options for DropBox Basic
by Mlaguardia on 2021/10/07 16:16
My account was overdraft because of a recurring yearly payment. Since I only have DropBox Basic (almost $130 yearly) my customer support is limited. I have no access to phone support unless I pay more. My options are: 1) talk to a chat bot who sends me the same help articles on the site that I can find myself. 2) post on a community forum and hope someone answers. 3) Twitter, for some reason Whats more frustrating is that the articles are geared towards higher paying accounts that have different drop down menus, features, etc. So, I am writing this review until someone responds to my community forum question. I am beyond disappointed in these limitations and really over Dropbox right now.
False billing
by studeggle on 2021/10/07 13:27
Careful downloading this app on a phone with apple wallet auto pay setup. They fraudulently upgraded my account when I was using less then 1/2 the free amount without any permission from me and they offer no support to dispute the upgrade. So now I have to go through my credit card company to dispute the fraudulent charge!
Love!
by ashpcbt on 2021/10/07 12:52
So helpful! Only thing that would help would be an easier way to print scanned documents without having to use an outside source (Printer Pro) Otherwise it’s good stuff! Thanks!
Awful iOS app
by Avjunky321 on 2021/10/07 04:53
For such a profitable and well used app it’s frankly an embarrassment how buggy it is on iOS and how poorly thought out the UI is. For example, when I create a folder to share with others it sees that it’s empty and prompts to “let’s add something”, with suggestions such as photos, scan doc, etc. No mention of videos though? If videos are covered under the photo case why not say photos/video, or media? The UI flow looks like it was written by a Junior UX designer. Permissions when going back and forth between desktop and mobile clients seems to be broken. I’ll upload something on iOS, give permissions to it via email links and then find I have to do it again via the desktop client to actually get the permissions to work. Recently Ive tried many iterations to get a fast frame rate iPhone video to upload. Dropbox just says “waiting to upload”. I see many users complaining about similar problems and folks are told to do things such as clear their cache, logout, reboot their phone and try again. How about instead just make a robust app that provides some meaningful descriptions that allow folks to properly fix the problem. The desktop and web client seem to work better but also suffer from the poor UX flow. Dropbox should be a simple file sharing tool but seems poorly thought out and supported. I’ve used this product extensively and I’m familiar with its quirks but I wish another company would come along with better client apps and put Dropbox out of my misery.
Works well
by Sgoobs on 2021/10/06 09:10
It does as intended and I like the app because I can store all my stuff and free up space on my phone and I will see all the photos on here
So useful
by Photogirlkzoo on 2021/10/05 20:31
I thought Dropbox was dead with GDrive but I love the interface and how it handles my film photo scans and docs
Very good job
by dog gbkchjvh on 2021/10/05 01:59
Dropbox does a good job of making sure my photos stay saved when iCloud doesn’t save them. It helps me worry less.
New layout is trash
by Ntuwen on 2021/10/04 06:11
It takes way too long for my phone to register the new photos and videos on my DB account. The old system would instantly recognize new files and start uploading but it takes 15 minutes to find anything and if you don’t have space they won’t upload at all!
Thank goodness for Dropbox
by ARDSF on 2021/10/04 04:02
A deep dive into project sharing withe shared media projects. My business thrives on Dropbox bandwidth for seemless storage and transfers
Almost 5 stars but not quite
by Fabian3sg on 2021/10/03 19:31
Some issues. 1. Viewing files impossible or difficult e. g. Exel files 2. Organizing files on my mac is cumbersome and time consuming, much more difficult than on google drive. Why?
Fix the photo upload
by SpartyLady on 2021/10/03 04:13
I used to love Dropbox, but the photo upload hasn’t worked in months!! Please fix it!!
No help at all
by kenobi7312 on 2021/10/03 01:29
The email address I used for my Dropbox account I no longer use it. I got a new phone and downloaded Dropbox, I can’t remember my password, and I can’t reset my password because I no longer have that email address.
How do I download a file locally
by aquagray on 2021/10/01 23:05
There’s no option to download pdf in Dropbox to local folder to my iPad. Every save as just saves the copy to Dropbox. Why is the us so convulsed
Slimy
by unfiltered334 on 2021/09/29 10:09
Useless and redundant. Unable to cancel subscription. Six different ways to upgrade not one way does cancel. Slimy
Photo genius
by Arthur the Author on 2021/09/28 19:04
This guy is the greatest photographer ever! Good looking models too.
Great! But...
by Sjshdudjnrj on 2020/01/22 20:42
Ok, so first off, I want to let the devs know that they did an amazing job making this app. It has a simple design, looks great, and is very user-friendly. One thing is that Google Drive offers 15GB for free, while I think Dropbox only offers 2GB. Maybe for the free version, upgrade that a little bit. Anyway, I mainly use Dropbox over any other service, because I believe it's better, but I might have to switch to Google Drive for more free storage. The one thing that I would add to it, is shortcuts. For example, if I could have all my files in one big folder, and them scatter them across different folders using shortcuts to the same file, in the big folder. I use Dropbox to keep my music MP3's, but I can't have them in different floders without copying and pasting, which would take up twice the storage. I would have multiple folders, and ,for example, have my song in one folder, and another, without doubling the storage. I would want them both to point to the MP3 in the big folder with all my files, that I mentioned before. I would love to have this tool, and I'm sure a ton of others would. This would definitely bring you over the top better than the other cloud storage providers. Thank you for making an awesome program for us to use!
Great App but very unstable after update
by KJP2U on 2019/06/23 18:34
I’m having the same issue as Dudebraj9000. I have an iPhone 8 and have been using Dropbox for years. I agree that the updates have had no added value other than adding additional steps. When I’m uploading photos, I can no longer scroll down to see which photos are uploading. It jumps back to the top. Also, when I go to a photo album from Dropbox to upload photos, it will jump to photos from 2017 or 2018 unless I scroll real slow. Also, if I “move” photos from one folder to another, it now leaves me at the folder the photos got moved to instead of the folder I was working on... really annoying. I believe that if I “copy” photos from one folder to another, it will put me back to the folder I was working on, which is the way it has always been. Lastly, I had disconnected any auto uploads or syncing to Dropbox from the start, yet there is an album again called Dropbox with photos sitting in it... some very old photos. So I don’t know if those photos were uploaded or not. I have never auto synced my photos with Dropbox because I like having control of it. I gave you 5 stars because I use Dropbox every day and I trust that you will fix these issues. Overall, it has been fantastic, but more so in the older versions.
Horrible Background Battery Usage
by Parvani Symphony on 2021/01/07 14:20
I really love the app and it gives me the ability to share my files between my iPad and my desktop computer easily. I originially got Dropbox because Google Drive was draining my battery by constantly running in the background. Well, my battery has been draining again over time by almost 30% or more at times. I checked my battery usage and Dropbox was running in the background for 7 hours straight. Why? I looked up the issue, and someone mentioned the only way to fix it was to disable it in the File app on my device, but I don’t want to do that, because sometimes I do need to access things from that app, or move things that way. I understand that it checks the folder in Files and makes sure everything is synced to the actual Dropbox app, but 7 hours? There’s also an issue where if I upload items to Dropbox within the app, if I close the app, it stops uploading. I have to have the app open for it to finish uploading. I’ve never had to deal with that before. Not sure if these are Apple issues or Dropbox issues. I hope there’s another fix for it though, because I shouldn’t be going to sleep with my iPad at 100% and waking up to it already down to 70%. I guess I will do the temporary fix in files for now, unless I find another cloud service that doesn’t drain my battery all day.
Useless/not needed
by dicky j 12 on 2020/06/04 17:28
My smart phone has my resume in pdf. Form and that should be it. But no, these stupid app companies are in bed together and so I have to keep downloading app after app after app just apply for jobs. Each app just another security risk, just another way for my info to end up in the wrong hands. Might as well be you know what in a box, Totally unacceptable. Zero stars is the real review. Stop making cloud based crap we already have through oh idk the 16 other apps that do a similar job. This is an edit...after reading some reviews I ask those people if they are using windows 98? Do you not remember that our smart phones and their services were already doing all of this? Did you not already have cloud based service through your smart phone brand or google? Why accept yet another app that is cloud based for yet another way to have your private photos and documents out in another cloud. “The devs are smart” yeah after building the same features into every other cloud based app they realized they needed another job so here is Dropbox, next year it will be “boxdrop” or “doccushare3000”! I’m sure there is some feature that is unique to Dropbox that has you all saying that it’s totally different. You mean something that could have just been added to any other cloud based service? I know it’s free but I didn’t want another app on my phone, another account, another, another, another, another......
Great for Storage
by Vanfleets on 2021/05/10 22:12
I use Dropbox to store all my files I do not want to loose. I have photos, genealogy, health files, expenses, receipts, contracts, and so much more. Unfortunately, I find myself fighting with the program all the time. When upgrades are made, I find there is a glitch of some sort. Once I was notified I needed to backup my files. In the process of doing this, I lost them all. 3 years worth of data! There were no directions for backing up. There was no access on how to recover from old backups anywhere. These things should be clearly outlined in a manual, if there is one. The other thing I hate is that if you transfer files in or out of Dropbox, you have to do it one file at a time. You can’t transfer multiple files or a folder of files to Dropbox. Also you can no longer get to things like print or move a file to editing program (Word) without first clicking on “share” to find those options. Why the need to double click for these options? Other options are available with a single click but I don’t use those things. Ok, I have more but will stop now. I do like the program and still use it. Not so much on my phone due to the above complaints. Just wanted to let others know what life is like using the program.
Good features, horrible customer service
by MarlaE on 2020/05/30 14:09
I’ve used Dropbox for years with no issues, although it is overpriced and their peculiar insistence on landing you on “Recents” rather than “My Files” is annoying. However, if you must purchase Dropbox, do it on their site and not via the App Store. Here’s why: They sent me a note saying my payment method (Apple) was invalid and I had to “update” my payment method with Apple or lose my paid features on May 31st. Spoke with tech support via chat and confirmed that my payment info is up to date, and that it has successfully gone through for ApplePay, dozens of other apps, and a couple of streaming services. He escalated me to someone who days later sent me a boilerplate email that showed he hadn’t read anything from the previous conversation. I replied, explaining again. No answer. I wrote back asking for an ETA on a response, as May 31 was fast approaching. No answer. Then on May *29* — two days before the supposed deadline — I got an email saying “Your account has been downgraded.” Finally managed to resubscribe by severing my payment within Apple and purchasing on their site (although now I wish I hadn’t). And *still* no response from customer service.
One year no change
by TiredMomAndNurse on 2020/04/14 02:19
A year ago I reached out for help bc all of my photos I edited on my phone or the hundreds of “portrait mode” iPhone photos were uploaded in their original mode and their “edited” portrait mode. When you click “automatic upload” it uploads your photos in chronological order with dates they were created. Which is great. On the portrait mode or any edited photo, it uploads two versions. I was going through and looking at file size and deleting the one that wasn’t edited so that my terabyte of storage wouldn’t be full. The tip they gave me was to click “manual upload” and manually upload all of the portrait mode or edited photos that I wanted to not have doubled. I did this. The photos were not uploaded by date taken and the file names were changed. But they were not doubled. Then, I clicked “automatic upload” to upload all of the other unedited photos and it still uploaded the edited ones I had manually uploaded bc the file names were different. I have reached out a handful of times about having an option to click or fixing the manual upload bug that changes the file names and causes more duplicates. No changes have been made. Dropbox is the most expensive storage app but don’t expect the most expensive quality.
Tell me one, do another
by imark77 on 2021/10/15 11:43
Edit: Oh my gosh they actually updated the app update description! End. I go into the app to make sure my photos are updating All good, but says I have an update and I need to update the app 🤔click a button that takes me to the App Store I go to the App Store and it says that it's updated and it has a button to open the app which takes be back, recursion loop. on top of that background updating has also stopped working so my phone has had to stay on for a week without going to sleep or the screen going off for it to finish uploading a rather large video it also seems like it took really long granted part of that's the "high speed" Internet. of course it doesn't help that apple's new update that was just shipped refuses to install even though it's already downloaded so I need to get everything synced so I can back up and do it on the computer. Yes my perfectly good phone got ridiculously slow "after I got notified"!!!! and the notification crashes and settings, update crashs. Oh and if there was an DB update it wouldn't tell me what was updated because that would be under NDA.
So much potential, very buggy
by hr150123 on 2021/03/02 00:30
I’ve been using this app daily for work, for over a year now. Every single time I create a folder and select upload photos, I will be scrolling on my camera roll and it if I’m not actively clicking photos right off the bat, it freezes and jumps to the start of my camera roll (I have 20k photos in my camera roll, going back to 2017). The only way to avoid this is by clicking upload photos, and immediately start rapidly tapping random photos until it unfreezes. I have always updated the app, and it’s done this on more than one iPhone. Still happening on my 12 Pro. 2nd issue that just started happening: I name every folder by date. Suddenly almost all my folders are out of order. They randomly just start not being organized by date as I scroll down. I make sure to select “sort by date modified” and it does nothing. No matter what I sort by, nothing changes in the order. It’s becoming very frustrating as I rely on this app for work. I’m confused by all the positive reviews because my experience has been this for several months now.
I really wanted to like Dropbox
by Artemis12234 on 2020/02/03 16:43
This is a review on Dropbox in general. I wanted to use Dropbox to back up files I accumulate on both my phone and my computer over time onto a cloud. This includes work files (minimal though) and (mostly) personal photos/videos. But I have so many issues syncing files whether it be from my phone or my computer, I just can’t do it anymore; it takes way too much time. And I’ve had the paid version for a couple months now! I thought maybe Dropbox just had a learning curve but the issues are perennial. I constantly have to troubleshoot the syncing and google solutions for things like clearing the cache on my Mac. It’s like I have to treat Dropbox like a baby, only back up 50 photos at a time or it glitches and never uploads at all. Even troubleshooting pages from the Dropbox website don’t solve my problems, even if it’s only 4 simple steps. I don’t understand—I thought DropBox was a large and reputable company used by professionals. I’m using Dropbox for mostly light, personal reasons and it doesn’t work properly. Looks like I’m going to have to back up the old fashioned way: external hard drives.
Great app except...
by aWiiPeanut on 2020/04/14 13:16
Overall this is a great app. It allows you to categorize your files just like on a computer with folders and sub-folders, etc. It is relatively easy to move files around from your ipad or phone, send them to another app to markup, and upload. The main problem I have with this app is the buttons at the bottom of the page when you are viewing a document. They have recently added a big blue button right in the middle at the bottom that says OPEN. The grid and magnifying glass buttons to the left of that were bad enough but now I have to try and read around the big OPEN button as well. I use Dropbox a lot for quizzing myself and I’ll save questions/answers and scroll through them, answering them in my head as I go. The buttons get in the way of reading my questions because scrolling too much will show me the answer. These buttons need to be added into the top banner or lower banner and not on their own. It would make this a 5 star app for me!
It deleted my entire Desktop
by KeoniKS on 2020/04/24 07:47
After a recent computer crash I had I was attempting to put things back to normal and reinstalled Dropbox. After it installed and logged in it was already full but attempted to copy and sync my entire desktop. This didn’t happen before when I first installed it and it began lagging my entire computer. So I tried deleting the folder but it took my entire desktop from my computer and multiple files ranging from personal and work. Trying to recover failed because there file box it was trying to sync was only a partial download and only had file folder names and none of the content. I’m not gonna pay for an app that will try to take on more than it can handle on the free plan. I’ve only used this app to make it easier to share files between computer to phone not entire programs from the desktop nor did I ask it to sync. I might have screwed by a simple update for the sync computer but I never had an option for how to sync it and I usually have to initiate it but this was unexpected and stacked up on current problems.
All files lost and not given a refund
by Tahisha on 2020/02/12 16:57
Edit: The company’s response is unacceptable to me, neither taking accountability for their lack of communication or defrauding me out of my money. I will never be using or recommending their services to anyone and with these business practices I am sure they will go out of business sooner rather than later! I found charges on a credit card statement that I thought had been cancelled going back two years with a monthly subscription to Dropbox. Because the account was linked to an old email address that I could not recover, I lost about a thousand photos of my family and travels. When I contacted Dropbox the agent I communicated with refused to speak with me on the phone, could not recover my photos, would not refund me the monthly subscription that I had been paying for this “service” unless I gave them my credit card number over email, AND would not let me speak to anyone else. If I could give zero stars I absolutely would, this is a horrible company. Google Drive is superior in every single way and I have never had a single issue with them!!
One last thing
by Nightmare13473 on 2020/02/09 23:48
I’m really happy u added a Dark version to it, now I’m not straining my eyes with all the white, I never liked bright things, but to get to the point, there’s one last thing I would love for u to add to the app. I download audio files on Dropbox and I use it to listen to it when ever my WiFi decided to cut out for a few hours (ya it does that I’ve been trying to get it fixed) now it plays the files just fine, but whenever the song ends, it doesn’t go to the next one, so I have to stop whatever I’m doing, go the the app, and either replay the same song or just find a new one to listen too. And I don’t like being stopped in the middle of drawing or doing work. Is there a way u could add a media player or something? Like when u play a music or video file it just goes or opens up the media player? Plz if u can do it I’ll be very great full, I'd definitely have less distractions when I do my work.
Scary! Shared link - My recipient has access to my Dropbox account
by Travel brain on 2020/10/01 20:45
Hi. I have been using Dropbox for many years now. And it’s in my top three apps of about 200 apps in my iPhone. I will still “after this incident” give 5*. But something SCARY happened to me today. It goes like this..... Today I sent five links to one of my clients. I sent the links via outlook app on iphone 11 pro. After few hours my client called me back and said "I can see ALL your folders in your DropBox Account". I went to my account shared tab, so I may delete those links. Suprisingly those links are not in the shared link list. Then I went to the security tab in settings and I changed my password. Then I logged out from dropbox in my phone, and sent an email with shared links to myself. When I click the links I received, they automatically open my dropbox, though I'm signed out. To confirm that I launched my dropbox app but it asks me to login. Finally. I took down ALL my files and transferred them to my iCloudrive . My Dropbox account is empty now! Anyway. I think this is a big security issue. For now, can some one help me to expire the liniks which I sent to my client. Or is there a way to recall an email that I sent fifteen hours ago. outlook app for iphone. please help. thanks
Not working correctly! HELP! /Thanks 4 fixing
by Sparkles8961 on 2021/06/17 17:26
I’ve been using Dropbox on my iPhones since 2013. It always worked great until this past month. I use dropbox for my camera roll upload on my iPhone. My windows PC is connected to dropbox also since 2013, so I can copy my camera roll photos from dropbox onto my computer. For the past month the only upload that dropbox is taking from my camera roll is the videos I record. For some reason dropbox is not recognizing any photos that I take that are in my camera roll. Can you Please help fix this! Thank you. 👍“”THANKS 4THE EMAIL & THANKS 4 FIXING 😊! I did what you said about clearing the apps cache. And the photos work now. And also thank you for taking the time to email me and tell me what I needed to do. I really appreciate you caring enough to let me know. Thank you again😊””
Now Requires App Subscriptions
by justmyopiniontoo on 2020/02/27 16:44
After years of being able to view PDFs, Spreadsheets and Documents, the app now forces one to subscribe to Adobe, Excel, etc. To what purpose? Those of us not using it for business are not trying to update anything: we’re only wanting to view documents that we generate elsewhere. Without the option of “view only,” this app has become useless and only gets one star as Apple won’t allow zero. Edit to Response to Developer’s Reply: I am able now to either open a password protected file for view-only by selecting the “go” key on the keyboard, bypassing the “open” icon for Excel, or ignoring the “go” key and selecting the “open” icon to follow the Excel pathway to edit the file. Thanks! Response to Developer’s Reply: Your reply is demonstrably false. Despite the indications in your help link, the App stopped opening Excel and PDF files that are password protected without using Excel and Adobe. There’s nothing like entering a password in response to Dropbox and then dealing with the prompt maze of those applications to finally get another password screen from them. After years of successfully entering file passwords at your prompt, this happened after *your* upgrades and before I chose to update to iOS 13.3 from 12.x. This is all on you.
Attach a Dropbox File to an Email from Within Gmail Not Supported on an iPad
by SoulForce1 on 2020/04/08 01:10
I am paperless and use DropBox for literally everything business and personal, therefore, I find it extremely annoying and cumbersome that when composing an email using Gmail on my iPad I cannot attach a file directly from Dropbox. When I select the attach function (paper clip), the only options for attachment sources that appear are Google Drive, camera roll, and recents. The online help forums state that I should approach the problem in reverse, namely, open my file in DropBox then select Open File in Gmail. While this does open a new Gmail message with the file as an attachment, this backward workaround is useless if I already have started composing an email within Gmail because the attachment cannot be assigned to another preexisting email within Gmail. Also, there seems to be no way to attach more than one file to the same email. Email attachments are a very basic function that every user needs so I would think DropBox would make fixing this issue a priority.
Thank Goodness for Dropbox!
by Rebecculous on 2020/10/28 12:38
I’ve been using this app for...holy cow! Almost ten years! And over those years I’ve had 15 different devices: 1 laptop, plus numerous phones and tablets. I always install Dropbox as part of setting up any new device. About a year ago I met a young couple in crisis, suddenly homeless after his dad died suddenly and they lived with him. The landlord locked them out as the coroner departed...anyway; I naively let them stay with me and they robbed me. The worst thing they took was every dead iPad from the last ten years and all the photos therein. Years of photos, irreplaceable photos of children and grandchildren, even photos of older photos of my parents as newlyweds, etc...they are so precious. Fortunately, I have Dropbox and all my photos upload automatically.
App disables your account for no reason
by John hanti on 2021/04/10 07:20
I have had dropbox for years and one day i tried to login and it suddenly says log back in again. I do it several times and it doesn’t work. After the 3rd try it disables my account. I try to go to support to write to them and it also gets disabled which makes it impossible to tell them what is going on. You are voiceless if you get locked out. Then i go to Twitter and they don’t respond for days I try to send them a message from a different dropbox and it says it has to be logged in from the same email you need help from which they have disabled. I have been waiting for days and they have not emailed me back to solve the issues. I will call my legal team soon. They are horrible at helping you when you are stuck and no phone number to call. On top of that they keep charging me every month. I recommend working with a service that can be reached In crisis. Even if you have the plus account you cannot reach them unless you are logged in but if you are locked out how are you supposed to get through ??? They will say send us an email from the same account that you are locked out from but you cannot because they do mot accept outgoing emails. The staff is untrained and you can lose all your data. My legal team is ready to bash them for there shameful ways Very low grade system. I lost so much money losing access to my files these days. Horrible.
Doesn’t work
by OneAndOnlyAlex on 2020/12/09 20:07
I have tried hundreds of times to use this application in different capacities, and it does not, to even a slight extent, serve the purpose it’s intended for. My hatred for this stupid website and this stupid app goes beyond words. The frustration is difficult to articulate. The frustration is furthered by the fact that an app that can do what Dropbox is intended to do would be remarkably helpful. I have tried with four different email accounts. I’ve tried not using an email account at all, but even the simplest of tasks do not work on this useless pathetic excuse for a file storage site. If you don’t have an account and all you want to do is download or view a file in someone else’s Dropbox, forget about it. You’ll just be continuously harassed to pay for the service. If you do pay for the service, the same issue, constant notifications asking you to pay more or telling you your storage is full even when it’s entirely empty. You will find more joy and success doing something like jamming a screwdriver into your eye socket.
The love is gone...
by Kht2015 on 2019/10/09 13:21
I used to love Dropbox. Started using it when I was a student when it first came out. Now I used it mostly for ebooks in the .prc files and export directly to Kindle. Have it on both my Iphone and Ipad. But for some reason after the last update I cannot directly export those books to Kindle anymore. When I click on the file Dropbox doesn't recognize it as a Kindle document anymore and came across as data and said it is incompatible with Kindle when exporting. I have been doing it for years. It still works on my Iphone because I have not updated. I was planning to upgrade to a better account but with this issue I am about to jump ship and forget Dropbox altogether. Every major update brings more headache. I am considered tech savvy and can navigate thru pretty much major upgrade/updates on most apps. But this is just too much. I have many files in .prc and now cannot export.
Never liked Dropbox and still don’t
by Conan the Reviewer on 2019/03/14 04:17
This app is confusing and hard to use. A friend sent me a Dropbox link of a song file, and when I clicked on it I got the option to either get the song in the browser or “download the app,” which I had already done. I clocked the latter option, and it just brought me to the App Store. When I clicked open no notice appeared about the download; it just took me to the app. As far as I can tell there’s no way to search through emails or Facebook messenger from the Dropbox app to download the link. I then went back to the link and clicked the other option, “open in browser,” which took me to a playable file but again gave me no options to download the file. I’ve always had problems with Dropbox, and the only time I use it is when someone shares something with me on it. This was one of those times, and though this was my first time using the iPhone app, I came away from it disappointed as usual.
Support
by KENO4RENO on 2020/12/16 10:57
Don’t have the business Dropbox I have the lower one I don’t need a business one because I’m a single person that does not work but unfortunately there’s no support for anybody that pays $118 a year instead of the $200 a year of having a terrible time I accidentally canceled my subscription and I’m trying to re-activate it and pay and there’s absolutely no way to get a hold of anybody in the business account people will talk to you but they won’t help you because I’m not business you should have support for us as well we’re not that penny-ante that you can help us. Your response to me was do I want to change my review the answer is no and you’re not getting it I never had a business account with you ever only the personal account can you send me the splitting things to get help by upgrading it’s all about the money with you people instead of actual business in the care of the actual person insane every year I’ve been with you for over 45 years I’m done hopefully my pictures will be safe
Now that it’s fixed, it works well.
by Thistlelip on 2019/11/18 22:50
A few days after leaving this review with a one star rating the issue was fixed. When this app is working it’s quite good. This app was great until a few weeks ago when an update removed the ability to close a file and have the entire screen be for the titles of files. As it is now, the only way one can view titles of files that are more than seven characters or so is to start the process of moving a file which then gives a screen that shows the titles. I pay annually for Dropbox and thus have another 9 months before it will be financially feasible to switch services, but if you have not already paid for Dropbox, I cannot stress this enough, DO NOT PAY FOR THIS app. At least until such time as they correct this issue. It is practically unusable as is.
Dropbox doing everything they can to devalue the free account
by rktca on 2020/07/31 17:56
I know that Dropbox needs to make money to survive but going from $0 to $120/yr is a huge leap for what is now a commodity service. I don’t need 2TB of storage and there’s nothing in between. For cloud storage all I need is like 20GB (which Dropbox doesn’t even offer). For secure cloud backup use something like Backblaze. The new-ish three device limit is so annoying I am likely to just swap over to Box and be done with Dropbox. I have like 6 devices that I used to sync up. Removing free features certainly won’t “convince” me of the value of Dropbox paid plans and is more an indicator of how little I can trust Dropbox. Perhaps it’s intended to get rid of customers who won’t pay $120/yr. At least they haven’t had a security breach (that I’m aware of) for a few years. Please remember to encrypt any files on Dropbox that you don’t want someone else to read.
Too much money for notta lotta “service”
by The Notorious t.i.g on 2018/07/12 00:39
After the recent update, DropBox stopped working properly for camera-roll upload on my iPad. Their solution? Remove the app, forget the network, fully restart the iPad, re-connect to the network, and re-install the app. Seriously? Good thing I have nothing else to do ... oh, wait. Basement flooded. So yeah, I have something else to do that's rather urgent. Good news is that yes, this did in fact resolve the issue, but really, I have other things to do in my life than reset apps with updates that fail. Especially when paying $75/month for the business version. For $75 a month I expect a MUCH better UI, amazing support, in-file search (not just the file titles), and so much more. Instead, we get the un/re-install merry-go-round, an ok UI, low-availability support (US normal business hours only), and an amazingly klugey sync setup. Heaven help you if your Mac has an external drive. What happens when you get a new Mac? It downloads everything from Dropbox again, even though all I did was remove the USB plug from the old machine to the new. Good job, Dropbox. Well done. Now I gotta wait for 4T of data to re-synch. Their super awesome support response? Well, we told you external drives might not work as expected. I’m totally looking for another service. Seriously, $900 a year for this? I feel like an idiot for locking myself into this “service”.
Stop changing stuff!
by Dudebraj9000 on 2018/09/18 09:03
Why do you guys constantly insist on changing the whole interface of the app? Seriously. Every update things are different, and not in a good way. Also, I can’t scroll down on my synced folders anymore. It makes my files disappear when I try. This started after the recent update. I’m not one of those “let me speak to your manager” kind of people but I just had to let you know how bad my experience has been so far. Please fix it, and leave it that way unless there’s a really important bug to fix. Also gave you 5 stars because I know you’re hard working people over there and I pay for pro. Don’t hate the app, just hate the constant changes to the overall look of the app that honestly seem more like a step backward than forward.
“Free” trial
by fitzymamaof4 on 2021/03/28 13:57
Someone sent me photos via Dropbox and I thought I had to have Dropbox to access or use the photos. So I downloaded the app and chose the free 30 day trial but couldn’t figure anything out so I “upgraded” I truly despise “free” 30 day trials that require your credit card information to begin and that should have given me pause before I went ahead and entered it, but these were pictures from my grandsons 1st birthday party. Now that I am trying to cancel the “free” subscription so I’m not charged at the end of the thirty days, it’s not such an easy process as to click a button. Tech savvy I’m not and navigating and trying to use Dropbox was/is not simple for me and canceling definitely is not! This is a great reminder to me to NEVER get a free 30 day trial of something that isn’t truly free. Still haven’t managed to use the app in any useful way that makes sense or is easy for a non tech person. I’m sure it’s wonderful for some folks I just don’t happen to be one and won’t recommend it to others.
Great except keeps losing recent files
by Paul, just Paul ... on 2018/10/26 00:27
99% of the time when I used this app, it is to do something with one of the three or four files I have most recently edited. For some reason this app keeps losing track of those, which makes it take much longer to use. Last time it was because they forced dropbox paper towns artificially find a recent list, this time the paper staff is back again and all my recent files have disappeared. There is no option to remove the paper spam from the recent list. For bonus points they say it’s easy to contact them if you have problems about the app. It isn’t. When I finally found a way, their support page doesn’t work; it won’t let me choose a device and therefore won’t let submit a ticket. This is of course on my iPhone, the same device the app is running on, using safari, the default and dominant browser. Ridiculous.
Review purely based on customer service
by Marina'9000 on 2021/10/16 02:25
I got the free trial since this was the only way I could get my engagement photoshoot pictures, so I didn’t use the app besides purely for this purpose - hence I’m not rating the functionality of the app. That said, I specifically checked the box to go to monthly subscription after trial, just in case I’d forget to cancel, which I did, however I was charged for the annual subscription instead. I tried to contact the customer service, but there is no phone number you can call except for business plan subscribers. I sent customer service an email, but received no reply. Between the wedding, med school and moving to a new city this issue fell through the cracks and I was reminded of it as I was again charged for the annual subscription (yes, my fault for not staying on top of it, but had customer service got back to me this wouldn’t be an issue). So basically if you foresee any need for customer service with your subscription, DropBox isn’t for you.
Slow to upload
by Dcarson67 on 2021/03/25 19:33
I’ve used this app in the past and it was ok. I needed more storage recently and downloaded it again. 1900 + pics and here I am a week later still waiting for more than 90% to upload so I can remove the files from my phone. Pics only upload when the app is open on your phone. Yup you have to stare at 2000 + to upload to their server. If your anything like me and normal, not doing anything else while waiting to upload is extremely hard to do. I use my phone for business and I could be looking at the files being uploaded only to get an email I have to respond to and then 2 hours later go to check drop box and only one file was uploaded. If the app is launched why do I have to stare at files being uploaded? Makes no sense. I should be able to do other things on my device while things are being uploaded.
Feature needed!
by Fer.Oropeza on 2020/12/03 01:27
Hi! I've been your client for over a year now, and I truly believe Dropbox is the best cloud storing app out there, it's the only one I pay and need honestly. I would just really love if it would give me the option of deleting what I upload, right there in the app after uploading my pictures and files. IPhone is too bad to organize pictures because they're all on the camera roll, so I usually organize them on Dropbox, but it's kind of annoying having to go back to my pictures or my files to look for the exact same archives I just uploaded and delete them manually. I don't think we need duplicate items, so if I am uploading them to the cloud it's most likely because I don't want them on my phone anymore right? That feature would save me so so much time. Thank you!
Plz add ‘select all’ option to folders!!!
by Djekbejxl on 2021/08/12 16:38
Great app works wonderfully for what it is. I’ve had the paid service for years and have used it a ton for work and personal stuff. Great cloud storage, accessible from everywhere. I have been trying to use it to transfer photos between phone and computer and the lack of a ‘select all’ or ‘select inverse’ option has slowed this to a crawl. Even a ‘Export all files in folder’ or something would speed up my interactions with app x50. Would be a simple feature to add that would make transferring files so much pass hassle!!! Please help devs! Love this app, but without this feature I am going to have to migrate to another service. Great work in general, love the app and don’t want to leave.
Downhill
by fishing48080 on 2021/11/11 05:38
I’ve used Dropbox for a few years now. Recently I’ve had time to look over my cloud options and it looks like Dropbox is always behind the other major players in this field. I will be canceling this subscription as the other cloud services always seem to offer more and are easier to navigate. I’m usually to busy to look at all the features but over the last month I feel like I’m getting ripped off by Dropbox. Yes it’s my fault for not looking into these cloud services but over the last month I realized that 2 other cloud services are more user friendly and just overall a superior to Dropbox in every way. If nothing else from my review, do your homework and use the free month on all cloud services so you know what you are getting. Go up to a computer repair center and ask for cloud advice. This service isn’t right for me but it may be perfect for the next person. Just try a couple different cloud services before settling on one.
Five stars for completely disappointing me!!
by keilaa.17 on 2018/07/24 10:01
I’ve had this app for a while now. They promise to keep all your pictures safe “NO MATTER WHAT” which is all a lie! Let’s say u lose access to the account for a bit so you are inactive with it. Well without them even asking for your permission, they decide to erase your account and all the pictures you saved with it!! I completely believed them like an idiot and deleted my pictures and gave it to them so they can “KEEP IT SAFE” and without even consulting me or thinking about the fact that I have important pictures and things I actually wanted them to keep safe, they just erase and pretend like nothing ever happened. I completely do not recommend this app!! PLEASE DO NOT DOWNLOAD IT!!! GET EVERALBUM OR EVEN GOOGLE PICTURES BUT DO NOT USE THIS!!!
Deleted all my photos
by Piano Mom 0102 on 2019/10/05 23:59
I received emails from Dropbox saying my account was being deleted due to inactivity. (This is a data STORAGE service. How active is one supposed to be?). Their website said data would not be deleted for 2 weeks after the user’s account was closed. I contacted customer support the day I received the email that my account had been closed. I followed the online instructions to reactivates account. However, my photos were gone!! Customer service was not able to help retrieve the photos, nor provide an explanation as to why they were deleted within hours after the account was closed. Your data is not safe on this site, especially with the free version. Dropbox, don’t offer a free version if you are not going to protect the user’s data. I am not referring to the security of the site, but rather the lack of regard they have for the data of people using their site. Two words: Google Drive Bye Dropbox.
Love DB, wish I could afford you
by Jeslive on 2020/10/20 19:14
I don’t remember when I signed up for DB, but over that time I’ve been able to save stuff that I couldn’t find a place to save on my iPad. Do I sound digitally challenged, I am. I realize DB must be an excellent tool for business, etc, but as an individual Im thankful to use it to keep my info safe and organized. I wish there was a low-mid level sub price, because it would be worth it to me to have a secure site I trust. I understand marketing to business and generating revenue, but I’ll bet there are lots of individuals, who don’t need 2 TB of storage, who would like a safe option with a reputable site...(and don’t want to seem like unappreciative mooches). In any case, thank you. FIVE STARS!🌟🌟🌟🌟🌟
Garbage for how much everyone is using this service
by Zazzers on 2019/04/12 03:16
My buddy has been trying to send me links on Dropbox for years and i used to always have problems with them yet I’m very computer savvy. I finally just signed up for an account because I was forced to transfer some legal documents. As far as I’m concerned dropbox is poorly designed. It should be so extremely simple yet it it is so extremely frustrating. On the desktop I have to login only to get to another page where I have to login again I go back to the first page it seems to be a verifiable page on by dropbox yet it just takes me to another login page very frustrating. Yesterday I’m trying to send the second MP4 file to my lawyer and it just won’t share it this year option is not even there. I could go on but I don’t care. I will pretty much avoid dropbox as much as possible and look for another file sharing service like you should too !!!!
Music Player?
by moukeefe on 2019/09/29 20:55
I’ve been using Dropbox for years. It’s great. One thing I’ve always wanted to have though was a music player that would play consecutive songs or playlists/folders. I have many original music projects going on at any given time and I like to be able to listen to them for further writing inspirations whenever I have a free minute, which is usually when I’m riding my bike from one place to another. I end up having to look down at my phone while I’m riding in order to start the next song and it can get kinda dicey while riding a bike. I have no other issues with the app besides not being able to listen to my music files consecutively. That would make it perfect, for me anyway. Thanks, keep up the good work!
Gone down hill
by gtw145 on 2020/10/19 15:08
This use to be great but now it is horrible When I am in need and there is a issue there is no support. The support is so bad it just as well be non existent They have a silly chat box that serves no reason other than to frustrating you more . Twitter support for a company is a sign someone is hiding for their responsibility. If need they don’t respond! Not here is the worst one A community based support meaning the owner of this community is so lazy it is passing its duty to the customers! When I made a post it took 5 days to get a response then the person could not help . The drop box feature and app doesn’t play well with others and is absolutely blocked by Chrome so sync a resume through Drop box is a fight every single time . If you have important stuff you need to save don’t do here because if no improvements are made you will lose access and with lame support options that means you are left out to dry! If your our paying for a premium services from here then you better make arrangements because any company than is unprofessional enough to charge people money without a customer support service is bad news and the reviews are starting to reflect this. There are other options that are free with 3 times the storage of DropBox and Drive that work beautifully with all browsers so google alternatives .
Long time user - one ask!
by naliye on 2020/05/22 16:25
Hi there! I’ve been with Dropbox for what feels like a common law marriage length of time. I’ve been backing up all of my photos for years to Dropbox rather than keeping them in my iCloud. There is one feature however that I’m DYING for you to implement. In the Apple photos app you have this open search technology where you can search “apples” or “beach” or “Mom” and the photos get easily pulled up for you. I would be over the moon thrilled if you could build a search functionality like this to the Dropbox app. I spend so much time digging through years of images. It would take forever to move them back to iCloud just to make it easier to index but I am tempted! Thanks so much for hearing me out. Appreciate it!
DON’T DELETE THINGS OFF OF IT!
by Splazzatch56 on 2020/09/24 19:14
So this is perfect. I can get things from my ox to my phone. Everything about this is useful. Except for the fact that downloading the application on your laptop never works. Nothing I ever upload on it shows up on my phones app. It’s horrible. It takes 10 times longer on the website and half the time it cancels. The website works, but the app on pc doesn’t. The big issue I have is that I uploaded it to the app on my pc. But I realized it didn’t work so I deleted off of that and went to the website. Big mistake. It deleted that ENTIRE FILE! I am not happy with that. And the thing is it didn’t even tell me it would! It didn’t even ask for confirmation! It’s a terrible thing. Please fix this and this will be perfect. Oh and one other thing. WHY DO YIU ONLY GET 5 GIGABYTES WHEN YOU DON’T PAY FOR IT. It also doesn’t help that they really overprice it.
Not worth the hassle if your expecting to store things long term
by laurenie338 on 2019/12/13 17:46
This was one of the first file sharing cloud apps. However, there are much better more efficient apps out there now as the way they promote cloud is old news. Now with cloud you can usually use the storage with or without being active for x amount of months etc. it will always be there so long as you don’t delete from it . That is not the case with this app and seems to be a common complaint . Many have lost important files including myself on account of not seeing a deactivation email. Moral of the story is drop box is out google cloud and icloud are in . Drop-box May as well be obsolete when compared to the other Choices now , that don’t delete your files just after 12 months of inactivity.. 🤷🏽‍♀️
Dropbox has been hard, but paintings look amazing
by Max sword on 2020/08/26 03:53
Ok so really Dropbox is good at some things and amazingly competent at other things. They will not support the Dropbox app ( I didn’t know) the instructions are finally being edited for clarity and ease of understanding. Answers can be hard to get, although they reply fairly quickly, simple answers can take multiple emails. Now the amazing way they make my digital scans of paintings is off the charts!! Stratosphere type work. The files fit the whole frame for mobile responsive design. The file handling can be screwed up to easy( layers and nested files and folders) as you learn. I had a hard time learning Dropbox, but it was mostly my fault and now I’m really enjoying Dropbox and trying to explore all the options available.
Please stop asking me to back up photos
by disappointeduserxxxxx on 2021/09/27 06:19
It’s really annoying this app tries to getting me back up my photos automatically, and this is in such a prominent place on the interface that it’s so easy to tap on that by accident. I only use Dropbox for work and I don’t want to back up my personal photos into my company’s account! Please make that banner disappear or at least try to give thee users that option! Once the backing up feature is turned on it’s so hard to find the button to turn it off and I literally have to Google how to do that🙃 Another issue is that the photos cannot upload in the background and I have to keep tapping on the screen until all the photos are uploaded, sometime hundreds of them🙁 I really hope you can improve this and allow me to just forget once I clicked “Upload”
Horrible
by donna381 on 2019/01/06 18:09
Useless app. Not user friendly. I spent an hour just trying to figure out how to open a file, seriously an hour, and could not get past “download Dropbox paper”. Never succeeded in opening one file, much less sharing files between devices. Googled help for this app and was told to click buttons that did not exist (but clearly should exist!). You would think an app that is supposed to help you manage documents would at least have a straightforward way to open a file. That’s the most basic thing most users would want to do and after one hour a person of at least average intelligence can’t do it. I typed the name of my document in the search bar and it told me it wasn’t found. Double checked for typos, again it wasn’t found. Tried with just one word which I knew to be contained in many of my document files... still “not found”. Ridiculous and frustrating.
🚫 Not upgrading
by The Blonde Cookie on 2018/10/30 02:50
After looking down the long list of seriously bad recent reviews, I’m NOT doing the latest upgrade (operating under the theory “if it ain’t broke, don’t fix it”). What I’m using now, while far from perfect, is adequate; I don’t have to wrestle constantly with the software, and I know what workarounds I need to employ to get ‘er done, so…its not a perfect world, but no new surprises. I already knew their customer support was nonexistent; I have a “story” of my own. I hope someone sues them for false advertising (for claiming they have customer support). I’d say it’s possible to win that in a court of law: if someone pays for a product and substantially relies on the written description of something (“we have customer service available to serve you,” or whatever is written), there’s a case to be made if the person or business incurred a provable loss due to that reliance. Hmmm… 🤔 Dropbox appears to have gone the way of so many apps - it’s all about the Benjamin’s (as opposed to quality, reliable customer support). But, of course, the less peeps employed, the better the bottom line looks. I noticed, however, that their marketing department must be working overtime. How a 4.7 star rating is possible with as many really bad (recent) reviews is absolutely beyond me. Of course, no one would ever skew the review numbers to make an app look more attractive, would they? 🙄
Terrible
by Likes cool on 2021/06/20 01:55
I’ve had a Dropbox for years now and I’ve loved it! It wasn’t until last week when I attempted to open up my Dropbox app that it showed I was logged out. I did not think anything of it until I attempted to log back in. I tried multiple times until I finally did reset password. I did reset password and Dropbox gave a message saying if we find an email associated with the account then you’ll get the reset email. I waited 5 minutes and got no email so I repeated the process multiple times and got no email. I know it’s the right email because I screenshot my Dropbox account one day! Ive tried reaching out to customer care on multiple social media platforms as well as the Dropbox website and no one ever contacted me back!! It’s nearly impossible to talk to a real representative of the company!! Don’t download this app if you like poor customer service and having ur account deleted
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