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App name
Dropbox - Backup, Sync, Share
Description
Dropbox lets anyone upload and transfer files to the cloud, and share them with anyone. Back up and sync docs, photos, videos, and other files to cloud storage and access them from any device, no matter where you are. And with advanced sharing features, it’s easy to share docs and send files—large or small—to family, friends, and co-workers. Features: • Automatically upload videos and photos from your camera roll to cloud photo storage—all in the background—for easy video sharing and photo sharing. • Access any file in your account—even offline—and preview over 175 different file types with no special software required. • Easily send large files by copying and pasting a link you can give to anyone, even if they don’t have a Dropbox account. • Scan documents, receipts, IDs, photos, and more using your mobile device and transform them into high-quality PDFs, so you can view and send anywhere. • Sync folders on your PC or Mac to Dropbox with computer backup, and recover older versions or restore deleted files with version history and file recovery. Sign up now for your free Dropbox Plus trial. You’ll get 2 TB (2,000 GB) of storage space—that’s enough room to save files from all your linked devices. We’ve also introduced some new features as part of your Plus plan: Dropbox Passwords to store and sync passwords across all your devices and Dropbox Vault to secure and organize your most sensitive documents. And with Dropbox Rewind, you can roll back any file, folder, or your entire account, up to 30 days. Existing Plus customers can upgrade to Dropbox Professional. With 3 TB (3,000GB), you can store all your stuff—from work projects to personal photos—and have space to spare. You and your clients can comment on most file types without leaving Dropbox. And you can protect your work with a watermark, add shared link controls, or rewind your account up to 180 days. Before starting a trial or completing payment, you’ll see the plan price. This amount will be charged to your iTunes account at confirmation of purchase and on renewal and will vary by plan and country. Dropbox subscriptions renew monthly or yearly, depending on your plan. Your account will charged for renewal 24 hours before the end of your current billing period. To avoid auto-renewal, turn it off in at least 24 hours before your subscription renews. You can turn off auto-renewal anytime time from your iTunes account settings. You can manage and cancel your subscriptions by going to your account settings on the App Store after purchase. Dropbox is a secure cloud solutions leader trusted by Fortune 500 companies for their most sensitive data. Over 14 million paid users choose Dropbox because they know they can count on a company that’s also dedicated to their security and privacy—no matter what they do or where they are. Let Dropbox be your all-in-one file storage, file organizer, file transfer, and file sharing solution for all your devices. We’d love to hear from you! Join the Dropbox community: https://www.dropboxforum.com Terms of Service: https://www.dropbox.com/terms Privacy Policy: https://www.dropbox.com/privacy
Dropbox bug
by wjauauuaha on 2020/09/24 02:00
I try to send a dropbox but it dont work
Won’t let me update photos now.
by Kastarr88 on 2020/09/23 22:30
I don’t know what happened but since yesterday I have not been able to upload pictures to the app. It’s saying I have no photos on my phone; which is definitely no true. I tried to contact someone but the bot didn’t help and the help page didn’t help either. I feel like you should at least be able to email a company when something doesn’t work. I also do not have Twitter and don’t feel the need to just get it for this issue.
Can’t see saved videos
by Tadis23 on 2020/09/23 03:46
I save some videos from Facebook, but nothing shows
Background battery usage ridiculous
by El Nerdo Degeek on 2020/09/23 02:47
I don't recall this happening until the latest update.
What happened?
by mkoriole on 2020/09/23 02:24
I downloaded the new version and now when I try to upload photos it only gives me the same 24 to choose from from my library.
برنامه تون عالی هست
by محمد۳۴۵۶ on 2020/09/22 07:05
برنامه دراپ باکس عالی هست حتما استفاده کنید
Uploading Pics - Selecting Individually
by saxonz98 on 2020/09/22 00:45
Prior to this most recent update I was able to upload photos and “select all” and it would just select today’s photos. I work for a general contractor and take photos at each job and it used to be a one click “select all” and it would just grab the photos from the same day. Now when I select all, it’s selecting all photos on my phone and now I have to individually select each photo that I want to upload...which is a big inconvenience especially if I have to select over 200-300 photos.
Daily essential still the best
by Sardonick007 on 2020/09/21 18:15
Love Dropbox. Beats every other platform out there and worth every penny.
Doesn’t work with procreate
by x_ashhole on 2020/09/21 18:03
FIX YOUR PROCREATE GLITCH!! You can’t get anything to upload into Dropbox from procreate. Ito the only reason I even got drop box
Background usage
by dcooke570 on 2020/09/21 11:01
I have Background Refresh turned off but my battery stats show that is still running over 7 hrs per day
برنامج ممتاز
by omabod8 on 2020/09/21 07:39
جعل الحياة اسهل بدلا من حمل الكثير من الاوراق وسهولة حصول وانتقال البيانات
Fotos.
by Ana Santizo de Enriquez on 2020/09/20 21:38
Excelente la mejor aplicación para fotos.
The Best
by WatAJok on 2020/09/20 14:15
An outstanding app (even if it is basic), everyone should be using! Thank you! Note: since iOS14 update, it’s been hanging open in the background even after force closing and removing from background apps.
Limited and confusing
by Tanarreitor on 2020/09/19 04:07
I wish Dropbox for iPad had the same app the Mac has. This one is so bad and takes forever to go from folder to folder and it’s just so limited. I love the Mac App and use it instead of finder, but unfortunately in the iPad it’s terrible.
Not good for PDF
by Thinker9999 on 2020/09/19 03:33
I can’t make annotations or even highlight pdf files within the Dropbox app. That’s a serious missing option.
Awesome But
by DABYGoodman on 2020/09/19 00:26
I changed phones but photos didn’t switch over. However, I found the link and was able to retrieve them!
Not at all user friendly
by Madampromenade on 2020/09/17 18:11
Complicated, glitchy, slow. To send a simple video you have to rely on YouTube tutorials from 2016
Please fix the files system. It’s the worst
by @davessuccess on 2020/09/17 13:52
Since I started an agency Dropbox has been amazing for my clients and getting files and documents from them. Though getting files to sync and upload. I move files from iPhotos and it takes forever to show any progress once I get past the error message the dropbox app gives me. I try and use the files app and I get error messages. I can’t use photo sync cause I only need certain files in dropbox as a business owner. I can’t even organize files by “kind” to find what i’m looking for faster. It’s a mess, please fix. make it more like the files app.
Uma porcaria, irresponsáveis!!!
by ALCIAN Solucoes on 2020/09/17 11:09
Estou extremamente indignado com a Dropbox, usei a aplicação durante anos, de um momento para o outro, e sem explicação, a minha conta foi bloqueada e perdi anos de trabalho. O suporte é uma aberração, estou a meses sem resposta. Simplesmente ignorado. Para quem quer trabalhar com seriedade, não recomendo, uma vergonha. Usem a google drive ou outro qualquer
Couldn’t live without it!
by ConcernedMommaBear1976 on 2020/09/17 00:24
Love it!
The best
by marthamoi on 2020/09/16 18:42
Use this app on all my devices for recipes, videos, special pics, and anything I want to keep. Love it!
Add New Feature
by PUFFLEE YT on 2020/09/16 17:43
Make it to where we can play music in the background and that would be AWESOME!!! That’s the only think this app is missing. It performs well for everything else like sharing files, receiving, viewing, etc.
It works fine. But stop asking me to upgrade
by theryanmatlock on 2020/09/16 16:13
It’s great to be able to store and share files. It’s not great to be constantly told I have to upgrade.
Works Well, but bad bug
by TDogMushuMan on 2020/09/16 12:02
There is a bug and even though I cleared my Dropbox clean, it says that I don’t have enough space to send anything in
App has essentially stopped working for camera uploads
by b pong champ on 2020/09/16 06:24
I use the app to store photos off my phone and this service has nearly completely stopped working. Frustrating because I have lost photos
Photos won’t upload from iPhone
by Dbwvan on 2020/09/16 02:10
Useless. My photos won’t upload from iPhone through the app. Keep getting an error.
Reliable and easy to use
by tjglaze on 2020/09/16 01:42
I seldom use a jump-drive! Why? Because I use Dropbox! It has been reliable and always there! I’ve never lost it or washed it! Thank you, Dropbox!
Unstall Dropbox in Apple AppStore
by Hermógenes JOVEL on 2020/09/15 20:28
It’s a great App, but I couldn’t find the direct Unstall button in the Apple AppStore and had to browse to decline for the services provided in Apple Devices, for most better Dropbox services and other IOS Provided Apps are. Unstall Dropbox in Apple AppStore.
Struggle with downloads
by be-each on 2020/09/15 11:35
I have been a Dropbox user for years and use it on windows, mac, Android and iPad. Accessing (i.e. downloading) files on the last two remains a struggle. Dropbox likes to come up with built-in applications to view and even edit files, but I ended up installing Readdle Documents and having to connect it to Dropbox to be able to download files from Dropbox to my device. I tried it with Dropbox, and there is a green arrow next to the file, but I can’t figure out where this file went, if it is actually downloaded, and I still get Dropbox options to open or annotate the pdf. It is not in the Download folder and I cannot open it with PDFexpert. This is not right. Please Dropbox don’t try to be Google Drive or OneDrive and focus on file management and Cloud backup.
😠
by chopohuncho on 2020/09/14 23:58
The app use to be great until they tryna charge me to save my beats and song like really smh
No estoy satisfecho
by Medarmj on 2020/09/14 23:24
Esta aplicación es muy lenta
Vault is great
by Saraberger on 2020/09/14 20:19
So happy I can finally make the files in my vault available offline :)
Thank you,
by happy Evon on 2020/09/14 15:32
The pictures are priceless!!💕
doesn’t even work
by another person 59 on 2020/09/11 15:37
That is all I had to say. Couldn’t even sign in 👎👎👎👎👎
Help
by BobIdaho on 2020/09/11 10:57
Audio file sent to DropBox. Able to play it back once, then options for playback/preview disappear. Pretty much makes this app worthless. Also....no way to ask questions or get help
Beware Terrible Customer Service
by Harrrrrey on 2020/09/11 10:17
I’d give them 0 stars but I can’t. My account was suspended in February for no known reason. Tried to log into my billing info but locked out...checked the support page and tried pw reset nope! Created a temp pw for customer support only and submitted a req for help. Auto response “open”. No other response 3 months later. All my important documents are there!! This company has ZERO CUSTOMER SUPPORT! Don’t try calling either YES ITS A PAID ACCOUNT TOO NOT A FREE ONE.
Removed stars because of lack of change log details
by Heartpet on 2020/09/09 15:59
No info was provided about the changes being made - two stars off.
Great organizer
by JillBeans08 on 2020/09/09 15:13
I love having my files available at any time. I can organize and access easily. Share dukes with family and friends. It’s my go-to
Dropbox just works. Love it.
by BobLenx on 2020/09/09 13:59
But only 2gb free, so I have to juggle things out of Dropbox to Google (15gb free) now and then. Dropbox syncing works seemlessly on my Macbook and iPad, and I would GLADLY pay for more storage, but NOT their only upgrade offer of $11.99 a month for a massive two terabytes. C'mon Dropbox, get with it. Even iCloud has tiers, starting with 50gb for just 99 cents. Offer lower priced options, and I’d go for it in a heartbeat.
Add music player
by Farfar2013 on 2020/09/09 05:59
For the love of god add a music player and let me add my tracks and create folder from musics that are in my drop box.
Valid concern
by omar302 on 2020/09/08 22:09
I hate the fact that it only works on WiFi, and without wifi I doesn’t work even if I have internet on my phone.
App always has a problem updating.
by Definition by character on 2020/09/08 21:34
This is like the fourth time all other apps will update but Dropbox. Am not sure why. ===================== 08 September 2020 update Once again the same issue. I had 12 apps to update and the only one that did not update was Dropbox. This is becoming an issue with each update or is it because am still using an iPhone X? Do I always have to delete the app and reinstall from the app store?
Disappointed
by pc not on 2020/09/08 18:35
About to cancel as no positive communication Works on phone but will not download or work on PC
Useless When Needed
by Jstr00az on 2020/09/08 14:52
Dropbox generally is fine on the Mac. But on the iPad it is terrible. Why? Offline file viewing. This is an ongoing problem. If you don’t have current internet connection, then there’s a good possibility that when you need to view your files, you won’t be able to. HOW CAN AN APP THAT IS MADE FOR BUSINESS NOT GET THIS BASIC FUNCTIONALITY RIGHT?
Does not update content new iPad v7
by Ricoszx on 2020/09/08 04:23
The app does not update the content. It works fine on other devices not on this new iPad v7
Very good
by Dwelder on 2020/09/06 06:32
Love storing pornos on it
Normally great, but latest update burning through battery.
by 762mm on 2020/09/05 21:59
I’ve used Dropbox for years now with no problems. This last update, however, is using up a ton of battery, even when I haven’t opened the app. I also tried turning off background refresh for dropbox, but settings is still reporting hours of background activity. I am on an older phone, so I don’t expect to get great life anymore, but my battery is dropping much faster than just a week prior to the update. Settings also never used to report all this background activity. Please fix this.
Rubbish. Not Intuitive.
by Thissucks1a2b on 2020/09/05 21:19
Worthless. Not Intuitive. Frustrating to attempt to use. Are developers Chinese and have no idea how to translate to English? Rubbish...
Fix problem
by azoozkiller787 on 2020/09/05 13:10
Please can you fix problem app When ever i open this app i get crash
Time Saver
by Blackdollarz1 on 2020/09/04 04:39
Saves time , and convenient
Conversions
by Sean C Brennan on 2020/09/04 01:11
Thank you for making it easy to go from Android to Apple! And for music, big files.
SVG support or Safari
by Masoud Fratello on 2020/09/03 12:24
Hi, I have been using dropbox for years and it’s performance is very satisfying. Recently i have many SVG format files that dropbox doesn’t support view the format in original size and show the preview in small proportion. I suggest that if it’s not possible for the app, you can just add Safari to apps which file can be opened by that. Appreciated
Love Dropbox
by Psu0904 on 2020/09/03 00:25
I love Dropbox. It’s so useful and has been such a support for everything that I am doing.
Awesome App!
by Oiram (Retired Service Member) on 2020/09/01 23:04
I really enjoy using this app because it’s very easy to use. Plus, I can store a majority of my pictures from my phone to the app for storage purposes.
Dropbox
by blueeye1961 on 2020/09/01 22:34
Love Dropbox so easy and very good for my friends and family to use very good app love it
Suggestion
by MikeNoIkes on 2020/08/31 23:02
I love Dropbox. Has plenty of uses & is convenient. Only thing I think is missing is the option to easily select multiple pictures/files. I think integration of being able to select one & drag to select multiple would set it over the top. Especially for those who want to clear up space but do not want to tap on each file one by one.
Photos breaking off
by Mike Music Lover on 2020/08/31 12:54
I use Dropbox to share high-res images with friends and clients. Recently, my recipients click on a link and wait, wait, wait. Sometimes, as happened with this image, the recipient received a few lines of the photo followed by 90%+ black rectangle. No indication of what caused failure.
Sharing
by frankster222 on 2020/08/30 02:31
Will Dropbox ever get a clue? They need a less than premium plan with prices similar to apple storage. I have no need for a terabyte of storage. I'd like 50 or so gigabytes and the ability to save a folder instead of a file offline. Or be able to move a folder. So bottom line is I would never pay $99 a year for storage I'd use a fraction of a percentage off. Come on Dropbox
Puss off
by ronnnnnnnnnnn1243533 on 2020/08/29 19:38
They won’t let you cancel a subscription it takes logging in online and forever
GREATEST!
by Kid Nut on 2020/08/29 16:50
Love the way I can incorporate all my music together using other programs yessir!
Hate the new interface
by servnhim on 2020/08/29 13:41
It works, but the new interface on mobile and on the computer are a pain.
Excellent app
by salpinioski on 2020/08/28 09:28
I use Dropbox for recorded eft tapping therapy sessions. Very helpful!
Radio interview
by Dallas T on 2020/08/27 19:56
Book
Gotcha!
by MelaMula on 2020/08/27 15:49
Nothing more than a “gotcha” APP.
Impossible
by smarliecy on 2020/08/26 07:08
They don’t let me login to my account because my devices are up to the limits while all the devices linked there were old/broken devices which were not used for years. they force you to do upgrade trial so you could remove the old devices and they make it impossible to cancel the trial (they provide the how to cancel the trial article while the cancel the trial button is no where to be found under the manage plan. I am the paying customer for all the major cloud services as long as I am happy with the product, hell no I am going to become their customer for this type of “strategy “.
Dropbox has been hard, but paintings look amazing
by Max sword on 2020/08/26 03:53
Ok so really Dropbox is good at some things and amazingly competent at other things. They will not support the Dropbox app ( I didn’t know) the instructions are finally being edited for clarity and ease of understanding. Answers can be hard to get, although they reply fairly quickly, simple answers can take multiple emails. Now the amazing way they make my digital scans of paintings is off the charts!! Stratosphere type work. The files fit the whole frame for mobile responsive design. The file handling can be screwed up to easy( layers and nested files and folders) as you learn. I had a hard time learning Dropbox, but it was mostly my fault and now I’m really enjoying Dropbox and trying to explore all the options available.
🤡🤡🤡
by Kylie Typ on 2020/08/26 01:27
All it did was make me retry after I deleted 50 photos I’m crying I hate this app
Much Ado
by Wetsue on 2020/08/25 20:33
About little
Dropbox image search no results
by Ekholbrook on 2020/08/24 01:06
I upgraded to the pro simply for the image search ability. It simply does not work for me. Desktop, web, iOS app. Nothing. In plain site in the camera uploads are pictures selfies of my face. searching for face turns up nothing. In plain site I have pictures of sunrises, motorcycles, images that are mostly red. Nothing. Can’t find a single instance of them with any kind of word. At best I get dozens of files with the word in the text... but the regulate Dropbox can do that already. Tech support had no answer other than to say the image search doesn’t work on the app (so why have an update talking about image search??). Fine. But image search don’t work anywhere as far as I can tell.
I almost lost my mind!
by babygirlhmh50 on 2020/08/23 21:07
Sexy, Intelligent, sophisticated, dapper and modern pictures!
My favorite storage area!!
by Beanie174 on 2020/08/22 19:55
Love it! Nuf said,
Great app
by stoopid kid on 2020/08/20 05:06
Great app love it
Defund those who defund police
by CubanFrapAddict on 2020/08/20 00:45
If you can’t support all Americans, then you must go.
Was great, now trash
by jimsz on 2020/08/19 17:15
Why would dropbox tae a backup storage and try and make it something else? Dropbox is a total mess as they try and force you to use their features.
Better in the iPhone
by Nìggêr on 2020/08/19 04:00
Too many pop ups, hard to use, complex, making sub folders is a nightmare
Review
by kathymeek on 2020/08/18 01:40
I really like this app a lot.
Nope
by nopeefynope on 2020/08/17 00:28
There’s a lot of better cheaper options that don’t screw you over and neglect their users. Like really not having any actual support from workers is terrible. I’m losing pictures of my grandparents who have passed because they changed my password and my email got deleted. I wish I never used this app. I’m pretty sure it gets hacked frequently too.
Not great for iPad
by ugotabkidnme on 2020/08/16 20:52
The version for iPad is not practical. You can’t sort in as many ways as desktop version. Makes finding stuff time consuming and frustrating when you need to show someone your work on the spot.
Great app!!
by nouha23-- on 2020/08/16 17:03
I like it, very useful app, simple design, allows me to create more espace in photo. Thank you.
Upload issues.
by IISnowII on 2020/08/15 07:58
It won’t let me upload pictures fix issue. Thanks.
Best box
by rabbiausman on 2020/08/15 05:49
I just looked up this 2 gb spacious app. I really like it The best thing about this app is that it has a scanner in it. It is a really amazing thing that an app has a storage as well as scanner. In this era of online database and online working this drop box is the best tool
can’t unsubscribe
by drop box nickname on 2020/08/14 04:55
I found this difficult to use from my ipad and would love to unsubscribed since I keep getting charged for the service. It should be easier to drop this subscription
No Jpg support
by Iheart this app on 2020/08/13 19:15
I can’t believe the mobile app is unable to render a basic jpg picture. You can’t view it at all in the app and it says you must use a computer!?
جميل جدا
by uvmark on 2020/08/13 00:14
جميل جدا التطبيق والمشاركة
SO annoying
by The Real Soundoctor on 2020/08/12 20:55
Every engineer I work with detests this “app” / program. 245 MB for what SHOULD BE a simple FTP program? If you are on a PC it attempts to take it over. It messes with and forces your file structure. It attempts to run in the background - and can’t be turned off; only uninstalled. ( just like Adobe stuff and Teamviewer) Shame on you for your unmitigated greed.
Low quality preview videos
by Olоlо on 2020/08/12 18:14
I’m opening video 15mb size and it’s loads so slow... It’s 1080p quality original file. So dropbox encoding it to lower bitrate and showing me really poor video like 240p. This is really AWKWARD. Most stupid thing that it’s doing this even for videos like 1-3Mb size(same 1080p, but short). Answer: I don’t want each time tap download it, I just it downloaded automatically when I selecting videos. Make a cache for that also.
Just one thing.
by The App Review Guys on 2020/08/12 17:57
Would definitely be 5 stars I just keep running into random situations where my audio files tend to skip. iPhone 11
Support is Non-Existent
by jkizer82 on 2020/08/12 08:56
08/12/2020-UPDATE #2 Direct messaged support on Twitter again, as suggested by app dev. A week later, absolutely zero response, but they managed to respond to plenty of other tweets from free accounts within 30 minutes of them being posted. 08/05/2020-UPDATE #1 App dev responded telling me to contact their Twitter social media account... Which I've already done several times with no response. Guess I'll try one more time. 08/01/2020-ORIGINAL REVIEW I hate to be "that guy", but if I could rate the app ZERO stars, I would. I've had an active DropBox account for around ten years and a paid account for the last several. Although the service agreement says this entitles me to "priority support", I've experienced the opposite. The account I use every day was disabled without any notice or reason communicated on 07/01/20. Because the account was disabled, it is impossible to log into the crowd-sourced "support forum" for assistance with the account. I was directed to send an email to support, which I did that same day. It's been one month as of today and the help ticket has still not worked and suddenly the DropBox ZenDesk support portal has literally disappeared. It was there this morning, now it only redirects to the generic and useless FAQ's. Apparently I don't know the magic words required to even have the issue acknowledged by a live human being. What an absolute waste of money, plus there goes almost 15 years of files!
Overcharged?
by Truelilabee on 2020/08/11 19:00
Am I getting over charged here? It says 10$ a month but I’m getting charged 20$ a month .
Won’t upload in background
by Akf285 on 2020/08/11 18:28
Please update the app the allow uploading in the background. As of now, I have to have the app open and continually press my screen to keep it from locking for videos and photos to upload. This is a pain, especially if I am doing a lot at once. Other apps, such as Box, allow you to select what you’d like to upload and then close the app while it uploads in the background. This would be a huge improvement!
Too expensive
by Genny Gentry on 2020/08/11 03:13
Yes, good product but way too expensive when compared with others. Will not be renewing subscription. We’re sure you are making your share with this program
I’m a hiphop rapper
by vickquey on 2020/08/10 22:56
I’m Starburst95South and I use Dropbox for my photos that are important try it now.
Very disappointing
by buttmuncher69420 on 2020/08/10 14:06
I do most my work on mobile so when I found out I could not just download entire files with their existing sub folders when I was on my iPad I was very dissatisfied. I contacted Dropbox for multiple of these issues and everytime they hardly know about the issue but I eventually pulled it out of them. It makes my photography work so much more difficult. It just makes me sick how awful it is.
Already? () Italiano Español 中文(简体) Deutsch Facebook Inc.
by Erick1216 on 2020/08/10 07:54
roderick nuval
Helps
by plutnwen on 2020/08/09 21:14
Very cool; easy to use and a valuable tool as I bounce from different work sites and need to access from multiple locations.
Cannot retrieve files
by stepzach on 2020/08/08 22:56
I have been using Dropbox for many years but unfortunately it seems there is quite a change. When I’m trying to open my file it seem exclusively I have to open it with Word which I didn’t use it before. Before it was it’s so easy to connect with the other app in that case is WPS but now I have difficulties to integrate this 2apps.So frustrating I think dropbox can do better than this
Excellent Storage, Easy Recall
by GwenhwyvarThreadgould on 2020/08/08 22:41
This is a great app to keep and store all your photos on. It’s very easy to find them again, even several years later.
Free storage
by qheilan on 2020/08/08 09:35
Dropbox is great but 2gb free storage is not enough...
Glitchy
by COW8OY_NV on 2020/08/08 05:20
Was sent files in email, click the link in the email, app says I need to verify my email, which I did hours ago. Clicked the “resend” button, waited five minutes, nothing. Clicked it again, same results. Can’t even use the app or see my files.
Great! But...
by Sjshdudjnrj on 2020/01/22 20:42
Ok, so first off, I want to let the devs know that they did an amazing job making this app. It has a simple design, looks great, and is very user-friendly. One thing is that Google Drive offers 15GB for free, while I think Dropbox only offers 2GB. Maybe for the free version, upgrade that a little bit. Anyway, I mainly use Dropbox over any other service, because I believe it's better, but I might have to switch to Google Drive for more free storage. The one thing that I would add to it, is shortcuts. For example, if I could have all my files in one big folder, and them scatter them across different folders using shortcuts to the same file, in the big folder. I use Dropbox to keep my music MP3's, but I can't have them in different floders without copying and pasting, which would take up twice the storage. I would have multiple folders, and ,for example, have my song in one folder, and another, without doubling the storage. I would want them both to point to the MP3 in the big folder with all my files, that I mentioned before. I would love to have this tool, and I'm sure a ton of others would. This would definitely bring you over the top better than the other cloud storage providers. Thank you for making an awesome program for us to use!
Great App but very unstable after update
by KJP2U on 2019/06/23 18:34
I’m having the same issue as Dudebraj9000. I have an iPhone 8 and have been using Dropbox for years. I agree that the updates have had no added value other than adding additional steps. When I’m uploading photos, I can no longer scroll down to see which photos are uploading. It jumps back to the top. Also, when I go to a photo album from Dropbox to upload photos, it will jump to photos from 2017 or 2018 unless I scroll real slow. Also, if I “move” photos from one folder to another, it now leaves me at the folder the photos got moved to instead of the folder I was working on... really annoying. I believe that if I “copy” photos from one folder to another, it will put me back to the folder I was working on, which is the way it has always been. Lastly, I had disconnected any auto uploads or syncing to Dropbox from the start, yet there is an album again called Dropbox with photos sitting in it... some very old photos. So I don’t know if those photos were uploaded or not. I have never auto synced my photos with Dropbox because I like having control of it. I gave you 5 stars because I use Dropbox every day and I trust that you will fix these issues. Overall, it has been fantastic, but more so in the older versions.
Useless/not needed
by dicky j 12 on 2020/06/04 17:28
My smart phone has my resume in pdf. Form and that should be it. But no, these stupid app companies are in bed together and so I have to keep downloading app after app after app just apply for jobs. Each app just another security risk, just another way for my info to end up in the wrong hands. Might as well be you know what in a box, Totally unacceptable. Zero stars is the real review. Stop making cloud based crap we already have through oh idk the 16 other apps that do a similar job. This is an edit...after reading some reviews I ask those people if they are using windows 98? Do you not remember that our smart phones and their services were already doing all of this? Did you not already have cloud based service through your smart phone brand or google? Why accept yet another app that is cloud based for yet another way to have your private photos and documents out in another cloud. “The devs are smart” yeah after building the same features into every other cloud based app they realized they needed another job so here is Dropbox, next year it will be “boxdrop” or “doccushare3000”! I’m sure there is some feature that is unique to Dropbox that has you all saying that it’s totally different. You mean something that could have just been added to any other cloud based service? I know it’s free but I didn’t want another app on my phone, another account, another, another, another, another......
Good features, horrible customer service
by MarlaE on 2020/05/30 14:09
I’ve used Dropbox for years with no issues, although it is overpriced and their peculiar insistence on landing you on “Recents” rather than “My Files” is annoying. However, if you must purchase Dropbox, do it on their site and not via the App Store. Here’s why: They sent me a note saying my payment method (Apple) was invalid and I had to “update” my payment method with Apple or lose my paid features on May 31st. Spoke with tech support via chat and confirmed that my payment info is up to date, and that it has successfully gone through for ApplePay, dozens of other apps, and a couple of streaming services. He escalated me to someone who days later sent me a boilerplate email that showed he hadn’t read anything from the previous conversation. I replied, explaining again. No answer. I wrote back asking for an ETA on a response, as May 31 was fast approaching. No answer. Then on May *29* — two days before the supposed deadline — I got an email saying “Your account has been downgraded.” Finally managed to resubscribe by severing my payment within Apple and purchasing on their site (although now I wish I hadn’t). And *still* no response from customer service.
One year no change
by TiredMomAndNurse on 2020/04/14 02:19
A year ago I reached out for help bc all of my photos I edited on my phone or the hundreds of “portrait mode” iPhone photos were uploaded in their original mode and their “edited” portrait mode. When you click “automatic upload” it uploads your photos in chronological order with dates they were created. Which is great. On the portrait mode or any edited photo, it uploads two versions. I was going through and looking at file size and deleting the one that wasn’t edited so that my terabyte of storage wouldn’t be full. The tip they gave me was to click “manual upload” and manually upload all of the portrait mode or edited photos that I wanted to not have doubled. I did this. The photos were not uploaded by date taken and the file names were changed. But they were not doubled. Then, I clicked “automatic upload” to upload all of the other unedited photos and it still uploaded the edited ones I had manually uploaded bc the file names were different. I have reached out a handful of times about having an option to click or fixing the manual upload bug that changes the file names and causes more duplicates. No changes have been made. Dropbox is the most expensive storage app but don’t expect the most expensive quality.
I really wanted to like Dropbox
by Artemis12234 on 2020/02/03 16:43
This is a review on Dropbox in general. I wanted to use Dropbox to back up files I accumulate on both my phone and my computer over time onto a cloud. This includes work files (minimal though) and (mostly) personal photos/videos. But I have so many issues syncing files whether it be from my phone or my computer, I just can’t do it anymore; it takes way too much time. And I’ve had the paid version for a couple months now! I thought maybe Dropbox just had a learning curve but the issues are perennial. I constantly have to troubleshoot the syncing and google solutions for things like clearing the cache on my Mac. It’s like I have to treat Dropbox like a baby, only back up 50 photos at a time or it glitches and never uploads at all. Even troubleshooting pages from the Dropbox website don’t solve my problems, even if it’s only 4 simple steps. I don’t understand—I thought DropBox was a large and reputable company used by professionals. I’m using Dropbox for mostly light, personal reasons and it doesn’t work properly. Looks like I’m going to have to back up the old fashioned way: external hard drives.
Great app except...
by aWiiPeanut on 2020/04/14 13:16
Overall this is a great app. It allows you to categorize your files just like on a computer with folders and sub-folders, etc. It is relatively easy to move files around from your ipad or phone, send them to another app to markup, and upload. The main problem I have with this app is the buttons at the bottom of the page when you are viewing a document. They have recently added a big blue button right in the middle at the bottom that says OPEN. The grid and magnifying glass buttons to the left of that were bad enough but now I have to try and read around the big OPEN button as well. I use Dropbox a lot for quizzing myself and I’ll save questions/answers and scroll through them, answering them in my head as I go. The buttons get in the way of reading my questions because scrolling too much will show me the answer. These buttons need to be added into the top banner or lower banner and not on their own. It would make this a 5 star app for me!
One last thing
by Nightmare13473 on 2020/02/09 23:48
I’m really happy u added a Dark version to it, now I’m not straining my eyes with all the white, I never liked bright things, but to get to the point, there’s one last thing I would love for u to add to the app. I download audio files on Dropbox and I use it to listen to it when ever my WiFi decided to cut out for a few hours (ya it does that I’ve been trying to get it fixed) now it plays the files just fine, but whenever the song ends, it doesn’t go to the next one, so I have to stop whatever I’m doing, go the the app, and either replay the same song or just find a new one to listen too. And I don’t like being stopped in the middle of drawing or doing work. Is there a way u could add a media player or something? Like when u play a music or video file it just goes or opens up the media player? Plz if u can do it I’ll be very great full, I'd definitely have less distractions when I do my work.
All files lost and not given a refund
by Tahisha on 2020/02/12 16:57
Edit: The company’s response is unacceptable to me, neither taking accountability for their lack of communication or defrauding me out of my money. I will never be using or recommending their services to anyone and with these business practices I am sure they will go out of business sooner rather than later! I found charges on a credit card statement that I thought had been cancelled going back two years with a monthly subscription to Dropbox. Because the account was linked to an old email address that I could not recover, I lost about a thousand photos of my family and travels. When I contacted Dropbox the agent I communicated with refused to speak with me on the phone, could not recover my photos, would not refund me the monthly subscription that I had been paying for this “service” unless I gave them my credit card number over email, AND would not let me speak to anyone else. If I could give zero stars I absolutely would, this is a horrible company. Google Drive is superior in every single way and I have never had a single issue with them!!
It deleted my entire Desktop
by KeoniKS on 2020/04/24 07:47
After a recent computer crash I had I was attempting to put things back to normal and reinstalled Dropbox. After it installed and logged in it was already full but attempted to copy and sync my entire desktop. This didn’t happen before when I first installed it and it began lagging my entire computer. So I tried deleting the folder but it took my entire desktop from my computer and multiple files ranging from personal and work. Trying to recover failed because there file box it was trying to sync was only a partial download and only had file folder names and none of the content. I’m not gonna pay for an app that will try to take on more than it can handle on the free plan. I’ve only used this app to make it easier to share files between computer to phone not entire programs from the desktop nor did I ask it to sync. I might have screwed by a simple update for the sync computer but I never had an option for how to sync it and I usually have to initiate it but this was unexpected and stacked up on current problems.
Stop changing stuff!
by Dudebraj9000 on 2018/09/18 09:03
Why do you guys constantly insist on changing the whole interface of the app? Seriously. Every update things are different, and not in a good way. Also, I can’t scroll down on my synced folders anymore. It makes my files disappear when I try. This started after the recent update. I’m not one of those “let me speak to your manager” kind of people but I just had to let you know how bad my experience has been so far. Please fix it, and leave it that way unless there’s a really important bug to fix. Also gave you 5 stars because I know you’re hard working people over there and I pay for pro. Don’t hate the app, just hate the constant changes to the overall look of the app that honestly seem more like a step backward than forward.
Attach a Dropbox File to an Email from Within Gmail Not Supported on an iPad
by SoulForce1 on 2020/04/08 01:10
I am paperless and use DropBox for literally everything business and personal, therefore, I find it extremely annoying and cumbersome that when composing an email using Gmail on my iPad I cannot attach a file directly from Dropbox. When I select the attach function (paper clip), the only options for attachment sources that appear are Google Drive, camera roll, and recents. The online help forums state that I should approach the problem in reverse, namely, open my file in DropBox then select Open File in Gmail. While this does open a new Gmail message with the file as an attachment, this backward workaround is useless if I already have started composing an email within Gmail because the attachment cannot be assigned to another preexisting email within Gmail. Also, there seems to be no way to attach more than one file to the same email. Email attachments are a very basic function that every user needs so I would think DropBox would make fixing this issue a priority.
Too much money for notta lotta “service”
by The Notorious t.i.g on 2018/07/12 00:39
After the recent update, DropBox stopped working properly for camera-roll upload on my iPad. Their solution? Remove the app, forget the network, fully restart the iPad, re-connect to the network, and re-install the app. Seriously? Good thing I have nothing else to do ... oh, wait. Basement flooded. So yeah, I have something else to do that's rather urgent. Good news is that yes, this did in fact resolve the issue, but really, I have other things to do in my life than reset apps with updates that fail. Especially when paying $75/month for the business version. For $75 a month I expect a MUCH better UI, amazing support, in-file search (not just the file titles), and so much more. Instead, we get the un/re-install merry-go-round, an ok UI, low-availability support (US normal business hours only), and an amazingly klugey sync setup. Heaven help you if your Mac has an external drive. What happens when you get a new Mac? It downloads everything from Dropbox again, even though all I did was remove the USB plug from the old machine to the new. Good job, Dropbox. Well done. Now I gotta wait for 4T of data to re-synch. Their super awesome support response? Well, we told you external drives might not work as expected. I’m totally looking for another service. Seriously, $900 a year for this? I feel like an idiot for locking myself into this “service”.
The love is gone...
by Kht2015 on 2019/10/09 13:21
I used to love Dropbox. Started using it when I was a student when it first came out. Now I used it mostly for ebooks in the .prc files and export directly to Kindle. Have it on both my Iphone and Ipad. But for some reason after the last update I cannot directly export those books to Kindle anymore. When I click on the file Dropbox doesn't recognize it as a Kindle document anymore and came across as data and said it is incompatible with Kindle when exporting. I have been doing it for years. It still works on my Iphone because I have not updated. I was planning to upgrade to a better account but with this issue I am about to jump ship and forget Dropbox altogether. Every major update brings more headache. I am considered tech savvy and can navigate thru pretty much major upgrade/updates on most apps. But this is just too much. I have many files in .prc and now cannot export.
Never liked Dropbox and still don’t
by Conan the Reviewer on 2019/03/14 04:17
This app is confusing and hard to use. A friend sent me a Dropbox link of a song file, and when I clicked on it I got the option to either get the song in the browser or “download the app,” which I had already done. I clocked the latter option, and it just brought me to the App Store. When I clicked open no notice appeared about the download; it just took me to the app. As far as I can tell there’s no way to search through emails or Facebook messenger from the Dropbox app to download the link. I then went back to the link and clicked the other option, “open in browser,” which took me to a playable file but again gave me no options to download the file. I’ve always had problems with Dropbox, and the only time I use it is when someone shares something with me on it. This was one of those times, and though this was my first time using the iPhone app, I came away from it disappointed as usual.
Great except keeps losing recent files
by Paul, just Paul ... on 2018/10/26 00:27
99% of the time when I used this app, it is to do something with one of the three or four files I have most recently edited. For some reason this app keeps losing track of those, which makes it take much longer to use. Last time it was because they forced dropbox paper towns artificially find a recent list, this time the paper staff is back again and all my recent files have disappeared. There is no option to remove the paper spam from the recent list. For bonus points they say it’s easy to contact them if you have problems about the app. It isn’t. When I finally found a way, their support page doesn’t work; it won’t let me choose a device and therefore won’t let submit a ticket. This is of course on my iPhone, the same device the app is running on, using safari, the default and dominant browser. Ridiculous.
Five stars for completely disappointing me!!
by keilaa.17 on 2018/07/24 10:01
I’ve had this app for a while now. They promise to keep all your pictures safe “NO MATTER WHAT” which is all a lie! Let’s say u lose access to the account for a bit so you are inactive with it. Well without them even asking for your permission, they decide to erase your account and all the pictures you saved with it!! I completely believed them like an idiot and deleted my pictures and gave it to them so they can “KEEP IT SAFE” and without even consulting me or thinking about the fact that I have important pictures and things I actually wanted them to keep safe, they just erase and pretend like nothing ever happened. I completely do not recommend this app!! PLEASE DO NOT DOWNLOAD IT!!! GET EVERALBUM OR EVEN GOOGLE PICTURES BUT DO NOT USE THIS!!!
Now that it’s fixed, it works well.
by Thistlelip on 2019/11/18 22:50
A few days after leaving this review with a one star rating the issue was fixed. When this app is working it’s quite good. This app was great until a few weeks ago when an update removed the ability to close a file and have the entire screen be for the titles of files. As it is now, the only way one can view titles of files that are more than seven characters or so is to start the process of moving a file which then gives a screen that shows the titles. I pay annually for Dropbox and thus have another 9 months before it will be financially feasible to switch services, but if you have not already paid for Dropbox, I cannot stress this enough, DO NOT PAY FOR THIS app. At least until such time as they correct this issue. It is practically unusable as is.
Dropbox doing everything they can to devalue the free account
by rktca on 2020/07/31 17:56
I know that Dropbox needs to make money to survive but going from $0 to $120/yr is a huge leap for what is now a commodity service. I don’t need 2TB of storage and there’s nothing in between. For cloud storage all I need is like 20GB (which Dropbox doesn’t even offer). For secure cloud backup use something like Backblaze. The new-ish three device limit is so annoying I am likely to just swap over to Box and be done with Dropbox. I have like 6 devices that I used to sync up. Removing free features certainly won’t “convince” me of the value of Dropbox paid plans and is more an indicator of how little I can trust Dropbox. Perhaps it’s intended to get rid of customers who won’t pay $120/yr. At least they haven’t had a security breach (that I’m aware of) for a few years. Please remember to encrypt any files on Dropbox that you don’t want someone else to read.
Now Requires App Subscriptions
by justmyopiniontoo on 2020/02/27 16:44
After years of being able to view PDFs, Spreadsheets and Documents, the app now forces one to subscribe to Adobe, Excel, etc. To what purpose? Those of us not using it for business are not trying to update anything: we’re only wanting to view documents that we generate elsewhere. Without the option of “view only,” this app has become useless and only gets one star as Apple won’t allow zero. Edit to Response to Developer’s Reply: I am able now to either open a password protected file for view-only by selecting the “go” key on the keyboard, bypassing the “open” icon for Excel, or ignoring the “go” key and selecting the “open” icon to follow the Excel pathway to edit the file. Thanks! Response to Developer’s Reply: Your reply is demonstrably false. Despite the indications in your help link, the App stopped opening Excel and PDF files that are password protected without using Excel and Adobe. There’s nothing like entering a password in response to Dropbox and then dealing with the prompt maze of those applications to finally get another password screen from them. After years of successfully entering file passwords at your prompt, this happened after *your* upgrades and before I chose to update to iOS 13.3 from 12.x. This is all on you.
Connect A computer
by Hotshtuf on 2018/08/06 20:35
Oh my gosh! I was having a difficult time logging in on my desktop - trying to remember my password and it wouldn’t let me in. I figured I’ll just continue to use the app on my phone, until I saw the “Connect A Computer” button. I pressed it and in a matter of seconds (I’d say less than 45secs) I was able to get into my account on my desktop computer. It was just three easy steps! I’ve been using Dropbox for almost 8 years and thought it was good but nothing outstanding enough to write a review until now. I just hate the little badge icon that appears on a document when saved in Dropbox. I hide it but it comes back... All good tho!
Deleted all my photos
by Piano Mom 0102 on 2019/10/05 23:59
I received emails from Dropbox saying my account was being deleted due to inactivity. (This is a data STORAGE service. How active is one supposed to be?). Their website said data would not be deleted for 2 weeks after the user’s account was closed. I contacted customer support the day I received the email that my account had been closed. I followed the online instructions to reactivates account. However, my photos were gone!! Customer service was not able to help retrieve the photos, nor provide an explanation as to why they were deleted within hours after the account was closed. Your data is not safe on this site, especially with the free version. Dropbox, don’t offer a free version if you are not going to protect the user’s data. I am not referring to the security of the site, but rather the lack of regard they have for the data of people using their site. Two words: Google Drive Bye Dropbox.
🚫 Not upgrading
by The Blonde Cookie on 2018/10/30 02:50
After looking down the long list of seriously bad recent reviews, I’m NOT doing the latest upgrade (operating under the theory “if it ain’t broke, don’t fix it”). What I’m using now, while far from perfect, is adequate; I don’t have to wrestle constantly with the software, and I know what workarounds I need to employ to get ‘er done, so…its not a perfect world, but no new surprises. I already knew their customer support was nonexistent; I have a “story” of my own. I hope someone sues them for false advertising (for claiming they have customer support). I’d say it’s possible to win that in a court of law: if someone pays for a product and substantially relies on the written description of something (“we have customer service available to serve you,” or whatever is written), there’s a case to be made if the person or business incurred a provable loss due to that reliance. Hmmm… 🤔 Dropbox appears to have gone the way of so many apps - it’s all about the Benjamin’s (as opposed to quality, reliable customer support). But, of course, the less peeps employed, the better the bottom line looks. I noticed, however, that their marketing department must be working overtime. How a 4.7 star rating is possible with as many really bad (recent) reviews is absolutely beyond me. Of course, no one would ever skew the review numbers to make an app look more attractive, would they? 🙄
Garbage for how much everyone is using this service
by Zazzers on 2019/04/12 03:16
My buddy has been trying to send me links on Dropbox for years and i used to always have problems with them yet I’m very computer savvy. I finally just signed up for an account because I was forced to transfer some legal documents. As far as I’m concerned dropbox is poorly designed. It should be so extremely simple yet it it is so extremely frustrating. On the desktop I have to login only to get to another page where I have to login again I go back to the first page it seems to be a verifiable page on by dropbox yet it just takes me to another login page very frustrating. Yesterday I’m trying to send the second MP4 file to my lawyer and it just won’t share it this year option is not even there. I could go on but I don’t care. I will pretty much avoid dropbox as much as possible and look for another file sharing service like you should too !!!!
Music Player?
by moukeefe on 2019/09/29 20:55
I’ve been using Dropbox for years. It’s great. One thing I’ve always wanted to have though was a music player that would play consecutive songs or playlists/folders. I have many original music projects going on at any given time and I like to be able to listen to them for further writing inspirations whenever I have a free minute, which is usually when I’m riding my bike from one place to another. I end up having to look down at my phone while I’m riding in order to start the next song and it can get kinda dicey while riding a bike. I have no other issues with the app besides not being able to listen to my music files consecutively. That would make it perfect, for me anyway. Thanks, keep up the good work!
Picture & Video upload is broken
by Ktobs on 2018/10/27 16:12
Picture & video upload now constantly crashes. Very slow upload when it does work. Refuses to upload when the battery is low (even if its plugged in and currently charging!) If I have low battery don't you think it would be IMPORTANT to be able to upload/backup what I can before it dies?!? At the very least they should be an option that says 'continue anyway'. And if the phone is already charging I don't see why that matters? I can't upload a SINGLE picture? Really? Why does dropbox decide when I can or can't upload pics? This used to be a great app but recently it's falling apart. The media player is missing many desired features like fast forward/rewind 15 seconds, etc. Please fix the app! I've been a long time customer but I'm finding more frustrations than conveniences. Please fix the pic and video upload! App constantly locks up and crashes.
A love affair gone sour. Where’s the Integrity?
by Ti leaf on 2019/07/03 03:39
I LOVED the old Dropbox. The more bells and whistles you added the worse mess my Dropbox life became. I relied on you for when I traveled and I am a writer, and am heavily research and archive needy. It used to work for me. Now I am somehow getting crossfeed from Microsoft Word, and the files that get into Drop Box, just show me weird icons with “data”. But no data or files. This is beyond maddening. I upgraded to add more storage for the creative arts work my husband and I do, and now my photos are stored in some bizarre, indecipherable logic, and with over 12,000 of them...that is a drag. I agree with every single person who said, it used to work great and the. Upgrades shoot me in the foot for several weeks of forensic admin to get it sorted. I have work to do besides the fact that customers are not paid to work for Dropbox. Please become more user friendly else I abandon Dropbox, and move my data world to my own online island! Thanks for taking this as not a complaint, but a call for the Integrity of the initial DropBox Platform.
Not worth the hassle if your expecting to store things long term
by laurenie338 on 2019/12/13 17:46
This was one of the first file sharing cloud apps. However, there are much better more efficient apps out there now as the way they promote cloud is old news. Now with cloud you can usually use the storage with or without being active for x amount of months etc. it will always be there so long as you don’t delete from it . That is not the case with this app and seems to be a common complaint . Many have lost important files including myself on account of not seeing a deactivation email. Moral of the story is drop box is out google cloud and icloud are in . Drop-box May as well be obsolete when compared to the other Choices now , that don’t delete your files just after 12 months of inactivity.. 🤷🏽‍♀️
Dropbox has been hard, but paintings look amazing
by Max sword on 2020/08/26 03:53
Ok so really Dropbox is good at some things and amazingly competent at other things. They will not support the Dropbox app ( I didn’t know) the instructions are finally being edited for clarity and ease of understanding. Answers can be hard to get, although they reply fairly quickly, simple answers can take multiple emails. Now the amazing way they make my digital scans of paintings is off the charts!! Stratosphere type work. The files fit the whole frame for mobile responsive design. The file handling can be screwed up to easy( layers and nested files and folders) as you learn. I had a hard time learning Dropbox, but it was mostly my fault and now I’m really enjoying Dropbox and trying to explore all the options available.
Long time user - one ask!
by naliye on 2020/05/22 16:25
Hi there! I’ve been with Dropbox for what feels like a common law marriage length of time. I’ve been backing up all of my photos for years to Dropbox rather than keeping them in my iCloud. There is one feature however that I’m DYING for you to implement. In the Apple photos app you have this open search technology where you can search “apples” or “beach” or “Mom” and the photos get easily pulled up for you. I would be over the moon thrilled if you could build a search functionality like this to the Dropbox app. I spend so much time digging through years of images. It would take forever to move them back to iCloud just to make it easier to index but I am tempted! Thanks so much for hearing me out. Appreciate it!
Horrible
by donna381 on 2019/01/06 18:09
Useless app. Not user friendly. I spent an hour just trying to figure out how to open a file, seriously an hour, and could not get past “download Dropbox paper”. Never succeeded in opening one file, much less sharing files between devices. Googled help for this app and was told to click buttons that did not exist (but clearly should exist!). You would think an app that is supposed to help you manage documents would at least have a straightforward way to open a file. That’s the most basic thing most users would want to do and after one hour a person of at least average intelligence can’t do it. I typed the name of my document in the search bar and it told me it wasn’t found. Double checked for typos, again it wasn’t found. Tried with just one word which I knew to be contained in many of my document files... still “not found”. Ridiculous and frustrating.
Worst service ever!!!!!
by vedeta h on 2019/01/05 14:43
I have been a Custumer for over 10 years no problem. I have a yearly contract with them. This year they took the money out of my account. In June 2018 and turned off my service in July 2019. I have been fighting with them for months I gave them the receipt from my account and the Apple store. The app say active until June 2019 but when I go the the app it say full must pay money. They said they didn’t get a payment so I need to pay again. I have tried to contact them. You can only talk to them though email or twitter they will not call you. They don’t respond or slow to respond. After months of trying to get in touch with them and proving I paid. They still did not turn on my service. I called the BBB on them and they never responded. Something so simple to solve has turn me off from this product and has made me find other services better than this.
Unnecessary changes
by Geza X on 2019/07/31 18:49
Sometimes simpler is better. WHYWHYWHY does everyone try to turn their apps into a social media platform? Why. I’ve tolerated the various updates and additions because Dropbox has done one thing extremely well: transfer files and sync them to my Mac desktop. In that one function Dropbox has an unparalleled lead. But Dropbox PAPER? No, we use google docs for that and always will. Sorry. Comments? Not needed, rarely used. Sharing? YESYESYES that’s what it’s for. Sharing files. Photo sync, sure why not? I don’t use it but good to have. I’ve watched many developers “upgrade” their apps right out of business, making them cumbersome and glitchy in the process. PLEASE STOP you have such a robust platform already! We don’t need the toys, it just makes the app messy and childish. It’s hard enough to keep things synced and shared over a variety of different uses. I’ve been using Dropbox for maybe 10 years and run a whole business with it. Has always worked properly and stood the test of time. Your desire to compete in areas where you aren’t needed is going to downgrade what you are #1 in—transferring and sharing files easily and without confusion.
Great, but lacking
by The Terroriser on 2019/05/15 03:59
Dropbox was good, good for storing all my files, but it had too little space. 2 GB. For all the files I need stored, I had to make 4 TOTAL Dropbox accounts. At a certain point I realized I can’t deal with this anymore. And I look into transferring my files to Google Drive. Giving me 15 GB of storage FOR FREE! I try to export my files to drive, only exports one file. I search all around! Nowhere does it say “export to drive”. I get I could have done it manually, but we’re talking folders and 6-8GB’s worth of documents, data, pictures, and whatever else. No way. I find a chrome extension, connect the account, let it sync my Dropbox to my drive! All of my dropboxes are COMPLETELY useless now! Don’t get me wrong, Dropbox is great. But hey lack in storage and refuse to give you options to transfer elsewhere. They don’t want to let you go.
“Camera Roll” is not the same as iOS’s Camera Roll
by SeriouslyDave on 2019/04/13 15:34
Reply to the Developer Response: The Developer’s reply discussed automatic photo upload. However, I was not talking about automatic upload and did not use the term. Therefore, I have modified my review to clarify. —- Review —- When manually selecting photos for upload from an iOS device, Dropbox is shows an iOS Moments view of iOS photos. Dropbox calls this “Camera Roll” even though it does not match the iOS Camera Roll. Worse, Dropbox does not offer a way to select photos for upload using a view that’s in iOS Camera Roll order. You have to remember the date you took a photo or do a whole lot of scrolling if you have more than just a handful of photos (scrolling is required because of the screen space wasted by an iOS Moments view). This is a not user-friendly approach. Another issue is that you must tap each photo instead of being able to slide your finger across the screen to select multiple. These are not the only usability issue I have with Dropbox and I use Dropbox less than I would like because of them. However, it still remains somewhat useful to me so I gave it three stars.
The one app I can’t live without
by Kaiaim on 2018/07/14 20:29
What can I say about an app that gives me access to everything I have from my cell phone- simple intuitive fail-free. The biggest tech mistake of my life was switching briefly to another service which lost my data and treated my like dirt when I asked for help. There are few things I’d like Dropbox to change but they aren’t specific to the app. The only app bug I’d like to see changed is the folder size limit which does not apply to desktop versions. it has been an inconvenience to break up one of my large folders, but still worth it to have my whole life with me anytime anywhere.
Camera Roll Does Not Auto Upload To Customized Folders
by Infamous334 on 2019/05/05 17:43
My biggest issue for a few years now is that when taking photos I could have those photos uploaded to specific customized photos. This was an option via settings 2 years ago but for 2 years now it defaults to a folder “Photo” with no chance of selecting which folder. My business has 7 field agents taking about 30 photos each day of real estate properties. I use to be able to create folders for each user and have their photos upload to their specific folder per device. In the office it was very easy to sort out which photos were taken by each agent. Now they dump all into one single folder “PHOTOS”. I have talked to development about this but they tell me it was a 3rd party license called Carousel that allowed them to upload to customized folders but they failed to renew the 3rd party license. Now I get emails stating as of May 7, 2019 my version of the product will fail to operate unless I update but when I go to App Store it tells me I have the latest version. Should the product fail to operate as of May 7, 2019 we will move everything to ICLOUD because the support and tools we need simply don’t exist anymore. This product that once was very good simply does not support my business workflow anymore.
Need Office 365 subscription?
by Conan444 on 2020/02/09 17:46
I have been using free office apps on mobile devices and a 2011 personal/home license on an iMac. Now a message pops up saying I need an Office 365 subscription to edit Excel spreadsheets and Word docs on my iPhone. Is this an error? Or have Microsoft’s or your policies changed? ————————— Thank you 🙏 for your response. I do not have a device with a screen 📺 over 10 in. Just an IPhone and iPad mini. The prompt says sign in with an office 365 account in order to be able to edit, but it turns out you can just sign in w/your regular old Microsoft/Outlook account. This is very sneaky of Microsoft. I was almost about to purchase a subscription!
My ‘go to’ app
by MacNito on 2019/10/09 01:25
Used Dropbox daily for many years now, for saving and uploading attachments on my mobile emails and saving and uploading pictures receipts etc. In some cases I even use it to sign legal forms. My only issue is that lately Say last 3,4 months uploads have been slow and ‘hesitant’ to upload in emails and while in some cases it helps if I open the app itself it isn’t consistent and sometimes I have to give up and wait to access files on my laptop. Would be really fantastic if that functionality can be restored to its original speed and reliability!! Else. Thanks and keep up the good app! Cheers
Bait and switch paywall tactic
by El Grayso on 2019/10/24 01:33
I use a lot of devices. Dropbox was the universally accepted free cloud service and a ton of apps spent a lot of effort making them work with Dropbox because of this. Now Dropbox is behind a paywall if you want to use more than 3 devices. That’s fine and I’ve ditched it for Google and Apple which I pay for and are affordable. The problem is that a ton of apps still only link to Dropbox, something they decided to put weight behind due to Dropbox being accessible by all. Most cloud storage apps allow upgrades for more space if you like their service. A reasonable competitive tactic. Dropbox’s tactic feels manipulative, and more like a random to keep the systems users have already set up between their devices. Dropbox is free to do this. It’s a free market. But users are also free to give them 1 star and ditch their company in response.
It’s improving but needs basic improvements first
by Mrose34 on 2019/10/21 12:23
They’ve been improving the app for months now, and while I appreciate the improvements they still have some basics they need to work on. For instance, sending a larger file - like an iPhone video - directly to Dropbox almost always fails or takes way too long. Also, Dropbox will not upload my camera roll unless I have the app open and not just on the background (like the settings claim) I have to literally have the app open for it to upload my camera roll. That’s annoying. If your phone locks while it’s uploading, it stops uploading. These are basic issues that should be fixed before working on opening word docs within the app.
Dropbox Business - Zero technical support :(
by HamishGinge on 2019/10/12 12:43
I have used Dropbox for many years and it’s essential to my workflow I recently encountered a synching problem which prevented me synching my files. This is a huge deal for me. On the advice of the Dropbox team I upgraded to the Business Option. I was promised advanced tech support. I will spare you the long details but simply put I have been totally abandoned, phone support simply get you off the phone as fast as possible, chat app is either not operational or refers you to email... Emailing the support team as I have done thirty or so times simply generates yet another ticket number. I have waited 6 days for the advanced technical team to get back to me... Nothing ;( When the Business team were selling me the upgrade I had staff members all over me ... when I needed Dropbox Support... .. I just very polite empty standard promise email and now not even a reply to any of my polite emails Dropbox is great til it goes wrong ... then it’s a disaster and you are stuck
Good For The Most Part
by Oof Beans on 2019/03/27 15:16
It’s a pretty good app, I prefer it over google photos. The only thing is that when I upload more than 10 photos at a time, they just won’t download. This is a major problem because I’m switching devices and want to save all of my photos, I want to upload all the photos I want to keep at the same time and have them down load instead of just sitting there with a gray bar under them or saying “waiting to download.” Its fine when it’s only downloading one picture at a time, (since that happened before) but I don’t have control over how many pictures download at a time (and it’s usually four) please fix this!
Used to be much better
by ---appaddict--- on 2020/07/06 13:50
A while back, the option to create new folders as items are saved from the share sheet was removed. Since then, I’ve had to add the extra step of going into Dropbox after saving, creating folders & then filing what I’ve saved. This annoyance has been a noticeable interruption to my workflow. I’m also very put off by the lack of notification before my annual auto renewal. At around $100 a year for added storage, one would think a heads up, or even a “thanks for continuing with us” so could add the date to my calendar for the following year would be in order. The lack of security issues is appreciated, but more communication and leaving existing features in place is also a must for me, so I’ll be looking for something else.
Saving Offline
by Byhiu on 2018/10/17 20:34
I’m wanting to make a certain folder in my Dropbox available offline. But I need to make sure before I do so. That the contents of this folder that I’m wanting to make offline to view whenever with data or not.. that it won’t be automatically updated into my iPhone camera roll. Or put into a folder in my iOS camera roll. That would be BAD... very very BAD. so that’s my concern. I need to make sure that these sensitive confidential files won’t be seen ANYWHERE else except offline in the Dropbox app. And not in my personal camera roll. Please advise. Respectfully, Dropbox 1TB user. :)
Almost really good
by mgar5544 on 2018/12/06 15:25
The scan feature has been really nice but one thing has driven me crazy. Using a phone, how hard is it to zoom into the document or receipt you are trying to capture? Not really that hard!! I personally don’t mind if i have a piece of the surface the doc is sitting on captured with the image. What drives me crazy, however, is ALWAYS having to adjust the image to actually capture what i intended to. The success of the auto detect feature is less than 50% for me and that’s only because I’ve gotten better at tricking it. Long story short, please Dropbox, at least have an option to disable the auto detect feature. I keep thinking this is going to fixed with updates but it hasn’t.
Needs some changes
by SummerAshlie on 2020/05/23 13:10
So first off I use Dropbox constantly and is a huge part of saving my photos, videos and files . Since the latest updates I see two glaring issues, first is that the background upload feature has not worked properly for a while and needs to be fixed. I don’t want to have the screen open on Dropbox all night just so everything backs up. This leads into my other issue, you used to be able to see what was being uploaded with its progress and would tell you how many more files still need to be. When it was finished it would say there is nothing left. Now all of these features have been taken away, please bring them back!!
Photo upload constantly breaking
by Extravayarnza on 2019/06/07 19:53
The last couple of weeks I only seem to be able to upload photos to Dropbox from my phone about 25% of the time. The rest of the time I select my images from my camera roll & they just sit there... doing nothing. I can force restart them app, restart my phone, connect to WiFi, connect to data, connect to a charge cord... nothing. When it’s in the mood not to upload the nothing works. This is the main method I use to move images from my phone to my work computer, so this is EXTREMELY frustrating. Emailing photos 2-3 at a time is not a long term solution, especially as we have a paid account at our office.
Never works properly
by Petahatake on 2019/11/15 10:26
I have used Dropbox since middle school and it never gave me issues until now. I have many photos made available off line but I still have to wait at lease a minute for them to load with a connection to the internet. Without a connection to the internet it will tell me to log onto a computer to see the file. Also it never saves pictures or videos with the same quality that they were uploaded with. I did an experiment and uploaded a HD photo to Dropbox and then exported it to my photos and uploaded the exported one again and again. Each time the quality degraded until it was nothing but pixels. I pay monthly for the services of this app and don’t even get the quality I was promised. Fix this swiftly or I will discontinue my subscription. Thank you.
Rating Trends
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App name
Dropbox - Backup, Sync, Share
Description
Dropbox lets anyone upload and transfer files to the cloud, and share them with anyone. Back up and sync docs, photos, videos, and other files to cloud storage and access them from any device, no matter where you are. And with advanced sharing features, it’s easy to share docs and send files—large or small—to family, friends, and co-workers. Features: • Automatically upload videos and photos from your camera roll to cloud photo storage—all in the background—for easy video sharing and photo sharing. • Access any file in your account—even offline—and preview over 175 different file types with no special software required. • Easily send large files by copying and pasting a link you can give to anyone, even if they don’t have a Dropbox account. • Scan documents, receipts, IDs, photos, and more using your mobile device and transform them into high-quality PDFs, so you can view and send anywhere. • Sync folders on your PC or Mac to Dropbox with computer backup, and recover older versions or restore deleted files with version history and file recovery. Sign up now for your free Dropbox Plus trial. You’ll get 2 TB (2,000 GB) of storage space—that’s enough room to save files from all your linked devices. We’ve also introduced some new features as part of your Plus plan: Dropbox Passwords to store and sync passwords across all your devices and Dropbox Vault to secure and organize your most sensitive documents. And with Dropbox Rewind, you can roll back any file, folder, or your entire account, up to 30 days. Existing Plus customers can upgrade to Dropbox Professional. With 3 TB (3,000GB), you can store all your stuff—from work projects to personal photos—and have space to spare. You and your clients can comment on most file types without leaving Dropbox. And you can protect your work with a watermark, add shared link controls, or rewind your account up to 180 days. Before starting a trial or completing payment, you’ll see the plan price. This amount will be charged to your iTunes account at confirmation of purchase and on renewal and will vary by plan and country. Dropbox subscriptions renew monthly or yearly, depending on your plan. Your account will charged for renewal 24 hours before the end of your current billing period. To avoid auto-renewal, turn it off in at least 24 hours before your subscription renews. You can turn off auto-renewal anytime time from your iTunes account settings. You can manage and cancel your subscriptions by going to your account settings on the App Store after purchase. Dropbox is a secure cloud solutions leader trusted by Fortune 500 companies for their most sensitive data. Over 14 million paid users choose Dropbox because they know they can count on a company that’s also dedicated to their security and privacy—no matter what they do or where they are. Let Dropbox be your all-in-one file storage, file organizer, file transfer, and file sharing solution for all your devices. We’d love to hear from you! Join the Dropbox community: https://www.dropboxforum.com Terms of Service: https://www.dropbox.com/terms Privacy Policy: https://www.dropbox.com/privacy
Dropbox bug
by wjauauuaha on 2020/09/24 02:00
I try to send a dropbox but it dont work
Won’t let me update photos now.
by Kastarr88 on 2020/09/23 22:30
I don’t know what happened but since yesterday I have not been able to upload pictures to the app. It’s saying I have no photos on my phone; which is definitely no true. I tried to contact someone but the bot didn’t help and the help page didn’t help either. I feel like you should at least be able to email a company when something doesn’t work. I also do not have Twitter and don’t feel the need to just get it for this issue.
Can’t see saved videos
by Tadis23 on 2020/09/23 03:46
I save some videos from Facebook, but nothing shows
Background battery usage ridiculous
by El Nerdo Degeek on 2020/09/23 02:47
I don't recall this happening until the latest update.
What happened?
by mkoriole on 2020/09/23 02:24
I downloaded the new version and now when I try to upload photos it only gives me the same 24 to choose from from my library.
برنامه تون عالی هست
by محمد۳۴۵۶ on 2020/09/22 07:05
برنامه دراپ باکس عالی هست حتما استفاده کنید
Uploading Pics - Selecting Individually
by saxonz98 on 2020/09/22 00:45
Prior to this most recent update I was able to upload photos and “select all” and it would just select today’s photos. I work for a general contractor and take photos at each job and it used to be a one click “select all” and it would just grab the photos from the same day. Now when I select all, it’s selecting all photos on my phone and now I have to individually select each photo that I want to upload...which is a big inconvenience especially if I have to select over 200-300 photos.
Daily essential still the best
by Sardonick007 on 2020/09/21 18:15
Love Dropbox. Beats every other platform out there and worth every penny.
Doesn’t work with procreate
by x_ashhole on 2020/09/21 18:03
FIX YOUR PROCREATE GLITCH!! You can’t get anything to upload into Dropbox from procreate. Ito the only reason I even got drop box
Background usage
by dcooke570 on 2020/09/21 11:01
I have Background Refresh turned off but my battery stats show that is still running over 7 hrs per day
برنامج ممتاز
by omabod8 on 2020/09/21 07:39
جعل الحياة اسهل بدلا من حمل الكثير من الاوراق وسهولة حصول وانتقال البيانات
Fotos.
by Ana Santizo de Enriquez on 2020/09/20 21:38
Excelente la mejor aplicación para fotos.
The Best
by WatAJok on 2020/09/20 14:15
An outstanding app (even if it is basic), everyone should be using! Thank you! Note: since iOS14 update, it’s been hanging open in the background even after force closing and removing from background apps.
Limited and confusing
by Tanarreitor on 2020/09/19 04:07
I wish Dropbox for iPad had the same app the Mac has. This one is so bad and takes forever to go from folder to folder and it’s just so limited. I love the Mac App and use it instead of finder, but unfortunately in the iPad it’s terrible.
Not good for PDF
by Thinker9999 on 2020/09/19 03:33
I can’t make annotations or even highlight pdf files within the Dropbox app. That’s a serious missing option.
Awesome But
by DABYGoodman on 2020/09/19 00:26
I changed phones but photos didn’t switch over. However, I found the link and was able to retrieve them!
Not at all user friendly
by Madampromenade on 2020/09/17 18:11
Complicated, glitchy, slow. To send a simple video you have to rely on YouTube tutorials from 2016
Please fix the files system. It’s the worst
by @davessuccess on 2020/09/17 13:52
Since I started an agency Dropbox has been amazing for my clients and getting files and documents from them. Though getting files to sync and upload. I move files from iPhotos and it takes forever to show any progress once I get past the error message the dropbox app gives me. I try and use the files app and I get error messages. I can’t use photo sync cause I only need certain files in dropbox as a business owner. I can’t even organize files by “kind” to find what i’m looking for faster. It’s a mess, please fix. make it more like the files app.
Uma porcaria, irresponsáveis!!!
by ALCIAN Solucoes on 2020/09/17 11:09
Estou extremamente indignado com a Dropbox, usei a aplicação durante anos, de um momento para o outro, e sem explicação, a minha conta foi bloqueada e perdi anos de trabalho. O suporte é uma aberração, estou a meses sem resposta. Simplesmente ignorado. Para quem quer trabalhar com seriedade, não recomendo, uma vergonha. Usem a google drive ou outro qualquer
Couldn’t live without it!
by ConcernedMommaBear1976 on 2020/09/17 00:24
Love it!
The best
by marthamoi on 2020/09/16 18:42
Use this app on all my devices for recipes, videos, special pics, and anything I want to keep. Love it!
Add New Feature
by PUFFLEE YT on 2020/09/16 17:43
Make it to where we can play music in the background and that would be AWESOME!!! That’s the only think this app is missing. It performs well for everything else like sharing files, receiving, viewing, etc.
It works fine. But stop asking me to upgrade
by theryanmatlock on 2020/09/16 16:13
It’s great to be able to store and share files. It’s not great to be constantly told I have to upgrade.
Works Well, but bad bug
by TDogMushuMan on 2020/09/16 12:02
There is a bug and even though I cleared my Dropbox clean, it says that I don’t have enough space to send anything in
App has essentially stopped working for camera uploads
by b pong champ on 2020/09/16 06:24
I use the app to store photos off my phone and this service has nearly completely stopped working. Frustrating because I have lost photos
Photos won’t upload from iPhone
by Dbwvan on 2020/09/16 02:10
Useless. My photos won’t upload from iPhone through the app. Keep getting an error.
Reliable and easy to use
by tjglaze on 2020/09/16 01:42
I seldom use a jump-drive! Why? Because I use Dropbox! It has been reliable and always there! I’ve never lost it or washed it! Thank you, Dropbox!
Unstall Dropbox in Apple AppStore
by Hermógenes JOVEL on 2020/09/15 20:28
It’s a great App, but I couldn’t find the direct Unstall button in the Apple AppStore and had to browse to decline for the services provided in Apple Devices, for most better Dropbox services and other IOS Provided Apps are. Unstall Dropbox in Apple AppStore.
Struggle with downloads
by be-each on 2020/09/15 11:35
I have been a Dropbox user for years and use it on windows, mac, Android and iPad. Accessing (i.e. downloading) files on the last two remains a struggle. Dropbox likes to come up with built-in applications to view and even edit files, but I ended up installing Readdle Documents and having to connect it to Dropbox to be able to download files from Dropbox to my device. I tried it with Dropbox, and there is a green arrow next to the file, but I can’t figure out where this file went, if it is actually downloaded, and I still get Dropbox options to open or annotate the pdf. It is not in the Download folder and I cannot open it with PDFexpert. This is not right. Please Dropbox don’t try to be Google Drive or OneDrive and focus on file management and Cloud backup.
😠
by chopohuncho on 2020/09/14 23:58
The app use to be great until they tryna charge me to save my beats and song like really smh
No estoy satisfecho
by Medarmj on 2020/09/14 23:24
Esta aplicación es muy lenta
Vault is great
by Saraberger on 2020/09/14 20:19
So happy I can finally make the files in my vault available offline :)
Thank you,
by happy Evon on 2020/09/14 15:32
The pictures are priceless!!💕
doesn’t even work
by another person 59 on 2020/09/11 15:37
That is all I had to say. Couldn’t even sign in 👎👎👎👎👎
Help
by BobIdaho on 2020/09/11 10:57
Audio file sent to DropBox. Able to play it back once, then options for playback/preview disappear. Pretty much makes this app worthless. Also....no way to ask questions or get help
Beware Terrible Customer Service
by Harrrrrey on 2020/09/11 10:17
I’d give them 0 stars but I can’t. My account was suspended in February for no known reason. Tried to log into my billing info but locked out...checked the support page and tried pw reset nope! Created a temp pw for customer support only and submitted a req for help. Auto response “open”. No other response 3 months later. All my important documents are there!! This company has ZERO CUSTOMER SUPPORT! Don’t try calling either YES ITS A PAID ACCOUNT TOO NOT A FREE ONE.
Removed stars because of lack of change log details
by Heartpet on 2020/09/09 15:59
No info was provided about the changes being made - two stars off.
Great organizer
by JillBeans08 on 2020/09/09 15:13
I love having my files available at any time. I can organize and access easily. Share dukes with family and friends. It’s my go-to
Dropbox just works. Love it.
by BobLenx on 2020/09/09 13:59
But only 2gb free, so I have to juggle things out of Dropbox to Google (15gb free) now and then. Dropbox syncing works seemlessly on my Macbook and iPad, and I would GLADLY pay for more storage, but NOT their only upgrade offer of $11.99 a month for a massive two terabytes. C'mon Dropbox, get with it. Even iCloud has tiers, starting with 50gb for just 99 cents. Offer lower priced options, and I’d go for it in a heartbeat.
Add music player
by Farfar2013 on 2020/09/09 05:59
For the love of god add a music player and let me add my tracks and create folder from musics that are in my drop box.
Valid concern
by omar302 on 2020/09/08 22:09
I hate the fact that it only works on WiFi, and without wifi I doesn’t work even if I have internet on my phone.
App always has a problem updating.
by Definition by character on 2020/09/08 21:34
This is like the fourth time all other apps will update but Dropbox. Am not sure why. ===================== 08 September 2020 update Once again the same issue. I had 12 apps to update and the only one that did not update was Dropbox. This is becoming an issue with each update or is it because am still using an iPhone X? Do I always have to delete the app and reinstall from the app store?
Disappointed
by pc not on 2020/09/08 18:35
About to cancel as no positive communication Works on phone but will not download or work on PC
Useless When Needed
by Jstr00az on 2020/09/08 14:52
Dropbox generally is fine on the Mac. But on the iPad it is terrible. Why? Offline file viewing. This is an ongoing problem. If you don’t have current internet connection, then there’s a good possibility that when you need to view your files, you won’t be able to. HOW CAN AN APP THAT IS MADE FOR BUSINESS NOT GET THIS BASIC FUNCTIONALITY RIGHT?
Does not update content new iPad v7
by Ricoszx on 2020/09/08 04:23
The app does not update the content. It works fine on other devices not on this new iPad v7
Very good
by Dwelder on 2020/09/06 06:32
Love storing pornos on it
Normally great, but latest update burning through battery.
by 762mm on 2020/09/05 21:59
I’ve used Dropbox for years now with no problems. This last update, however, is using up a ton of battery, even when I haven’t opened the app. I also tried turning off background refresh for dropbox, but settings is still reporting hours of background activity. I am on an older phone, so I don’t expect to get great life anymore, but my battery is dropping much faster than just a week prior to the update. Settings also never used to report all this background activity. Please fix this.
Rubbish. Not Intuitive.
by Thissucks1a2b on 2020/09/05 21:19
Worthless. Not Intuitive. Frustrating to attempt to use. Are developers Chinese and have no idea how to translate to English? Rubbish...
Fix problem
by azoozkiller787 on 2020/09/05 13:10
Please can you fix problem app When ever i open this app i get crash
Time Saver
by Blackdollarz1 on 2020/09/04 04:39
Saves time , and convenient
Conversions
by Sean C Brennan on 2020/09/04 01:11
Thank you for making it easy to go from Android to Apple! And for music, big files.
SVG support or Safari
by Masoud Fratello on 2020/09/03 12:24
Hi, I have been using dropbox for years and it’s performance is very satisfying. Recently i have many SVG format files that dropbox doesn’t support view the format in original size and show the preview in small proportion. I suggest that if it’s not possible for the app, you can just add Safari to apps which file can be opened by that. Appreciated
Love Dropbox
by Psu0904 on 2020/09/03 00:25
I love Dropbox. It’s so useful and has been such a support for everything that I am doing.
Awesome App!
by Oiram (Retired Service Member) on 2020/09/01 23:04
I really enjoy using this app because it’s very easy to use. Plus, I can store a majority of my pictures from my phone to the app for storage purposes.
Dropbox
by blueeye1961 on 2020/09/01 22:34
Love Dropbox so easy and very good for my friends and family to use very good app love it
Suggestion
by MikeNoIkes on 2020/08/31 23:02
I love Dropbox. Has plenty of uses & is convenient. Only thing I think is missing is the option to easily select multiple pictures/files. I think integration of being able to select one & drag to select multiple would set it over the top. Especially for those who want to clear up space but do not want to tap on each file one by one.
Photos breaking off
by Mike Music Lover on 2020/08/31 12:54
I use Dropbox to share high-res images with friends and clients. Recently, my recipients click on a link and wait, wait, wait. Sometimes, as happened with this image, the recipient received a few lines of the photo followed by 90%+ black rectangle. No indication of what caused failure.
Sharing
by frankster222 on 2020/08/30 02:31
Will Dropbox ever get a clue? They need a less than premium plan with prices similar to apple storage. I have no need for a terabyte of storage. I'd like 50 or so gigabytes and the ability to save a folder instead of a file offline. Or be able to move a folder. So bottom line is I would never pay $99 a year for storage I'd use a fraction of a percentage off. Come on Dropbox
Puss off
by ronnnnnnnnnnn1243533 on 2020/08/29 19:38
They won’t let you cancel a subscription it takes logging in online and forever
GREATEST!
by Kid Nut on 2020/08/29 16:50
Love the way I can incorporate all my music together using other programs yessir!
Hate the new interface
by servnhim on 2020/08/29 13:41
It works, but the new interface on mobile and on the computer are a pain.
Excellent app
by salpinioski on 2020/08/28 09:28
I use Dropbox for recorded eft tapping therapy sessions. Very helpful!
Radio interview
by Dallas T on 2020/08/27 19:56
Book
Gotcha!
by MelaMula on 2020/08/27 15:49
Nothing more than a “gotcha” APP.
Impossible
by smarliecy on 2020/08/26 07:08
They don’t let me login to my account because my devices are up to the limits while all the devices linked there were old/broken devices which were not used for years. they force you to do upgrade trial so you could remove the old devices and they make it impossible to cancel the trial (they provide the how to cancel the trial article while the cancel the trial button is no where to be found under the manage plan. I am the paying customer for all the major cloud services as long as I am happy with the product, hell no I am going to become their customer for this type of “strategy “.
Dropbox has been hard, but paintings look amazing
by Max sword on 2020/08/26 03:53
Ok so really Dropbox is good at some things and amazingly competent at other things. They will not support the Dropbox app ( I didn’t know) the instructions are finally being edited for clarity and ease of understanding. Answers can be hard to get, although they reply fairly quickly, simple answers can take multiple emails. Now the amazing way they make my digital scans of paintings is off the charts!! Stratosphere type work. The files fit the whole frame for mobile responsive design. The file handling can be screwed up to easy( layers and nested files and folders) as you learn. I had a hard time learning Dropbox, but it was mostly my fault and now I’m really enjoying Dropbox and trying to explore all the options available.
🤡🤡🤡
by Kylie Typ on 2020/08/26 01:27
All it did was make me retry after I deleted 50 photos I’m crying I hate this app
Much Ado
by Wetsue on 2020/08/25 20:33
About little
Dropbox image search no results
by Ekholbrook on 2020/08/24 01:06
I upgraded to the pro simply for the image search ability. It simply does not work for me. Desktop, web, iOS app. Nothing. In plain site in the camera uploads are pictures selfies of my face. searching for face turns up nothing. In plain site I have pictures of sunrises, motorcycles, images that are mostly red. Nothing. Can’t find a single instance of them with any kind of word. At best I get dozens of files with the word in the text... but the regulate Dropbox can do that already. Tech support had no answer other than to say the image search doesn’t work on the app (so why have an update talking about image search??). Fine. But image search don’t work anywhere as far as I can tell.
I almost lost my mind!
by babygirlhmh50 on 2020/08/23 21:07
Sexy, Intelligent, sophisticated, dapper and modern pictures!
My favorite storage area!!
by Beanie174 on 2020/08/22 19:55
Love it! Nuf said,
Great app
by stoopid kid on 2020/08/20 05:06
Great app love it
Defund those who defund police
by CubanFrapAddict on 2020/08/20 00:45
If you can’t support all Americans, then you must go.
Was great, now trash
by jimsz on 2020/08/19 17:15
Why would dropbox tae a backup storage and try and make it something else? Dropbox is a total mess as they try and force you to use their features.
Better in the iPhone
by Nìggêr on 2020/08/19 04:00
Too many pop ups, hard to use, complex, making sub folders is a nightmare
Review
by kathymeek on 2020/08/18 01:40
I really like this app a lot.
Nope
by nopeefynope on 2020/08/17 00:28
There’s a lot of better cheaper options that don’t screw you over and neglect their users. Like really not having any actual support from workers is terrible. I’m losing pictures of my grandparents who have passed because they changed my password and my email got deleted. I wish I never used this app. I’m pretty sure it gets hacked frequently too.
Not great for iPad
by ugotabkidnme on 2020/08/16 20:52
The version for iPad is not practical. You can’t sort in as many ways as desktop version. Makes finding stuff time consuming and frustrating when you need to show someone your work on the spot.
Great app!!
by nouha23-- on 2020/08/16 17:03
I like it, very useful app, simple design, allows me to create more espace in photo. Thank you.
Upload issues.
by IISnowII on 2020/08/15 07:58
It won’t let me upload pictures fix issue. Thanks.
Best box
by rabbiausman on 2020/08/15 05:49
I just looked up this 2 gb spacious app. I really like it The best thing about this app is that it has a scanner in it. It is a really amazing thing that an app has a storage as well as scanner. In this era of online database and online working this drop box is the best tool
can’t unsubscribe
by drop box nickname on 2020/08/14 04:55
I found this difficult to use from my ipad and would love to unsubscribed since I keep getting charged for the service. It should be easier to drop this subscription
No Jpg support
by Iheart this app on 2020/08/13 19:15
I can’t believe the mobile app is unable to render a basic jpg picture. You can’t view it at all in the app and it says you must use a computer!?
جميل جدا
by uvmark on 2020/08/13 00:14
جميل جدا التطبيق والمشاركة
SO annoying
by The Real Soundoctor on 2020/08/12 20:55
Every engineer I work with detests this “app” / program. 245 MB for what SHOULD BE a simple FTP program? If you are on a PC it attempts to take it over. It messes with and forces your file structure. It attempts to run in the background - and can’t be turned off; only uninstalled. ( just like Adobe stuff and Teamviewer) Shame on you for your unmitigated greed.
Low quality preview videos
by Olоlо on 2020/08/12 18:14
I’m opening video 15mb size and it’s loads so slow... It’s 1080p quality original file. So dropbox encoding it to lower bitrate and showing me really poor video like 240p. This is really AWKWARD. Most stupid thing that it’s doing this even for videos like 1-3Mb size(same 1080p, but short). Answer: I don’t want each time tap download it, I just it downloaded automatically when I selecting videos. Make a cache for that also.
Just one thing.
by The App Review Guys on 2020/08/12 17:57
Would definitely be 5 stars I just keep running into random situations where my audio files tend to skip. iPhone 11
Support is Non-Existent
by jkizer82 on 2020/08/12 08:56
08/12/2020-UPDATE #2 Direct messaged support on Twitter again, as suggested by app dev. A week later, absolutely zero response, but they managed to respond to plenty of other tweets from free accounts within 30 minutes of them being posted. 08/05/2020-UPDATE #1 App dev responded telling me to contact their Twitter social media account... Which I've already done several times with no response. Guess I'll try one more time. 08/01/2020-ORIGINAL REVIEW I hate to be "that guy", but if I could rate the app ZERO stars, I would. I've had an active DropBox account for around ten years and a paid account for the last several. Although the service agreement says this entitles me to "priority support", I've experienced the opposite. The account I use every day was disabled without any notice or reason communicated on 07/01/20. Because the account was disabled, it is impossible to log into the crowd-sourced "support forum" for assistance with the account. I was directed to send an email to support, which I did that same day. It's been one month as of today and the help ticket has still not worked and suddenly the DropBox ZenDesk support portal has literally disappeared. It was there this morning, now it only redirects to the generic and useless FAQ's. Apparently I don't know the magic words required to even have the issue acknowledged by a live human being. What an absolute waste of money, plus there goes almost 15 years of files!
Overcharged?
by Truelilabee on 2020/08/11 19:00
Am I getting over charged here? It says 10$ a month but I’m getting charged 20$ a month .
Won’t upload in background
by Akf285 on 2020/08/11 18:28
Please update the app the allow uploading in the background. As of now, I have to have the app open and continually press my screen to keep it from locking for videos and photos to upload. This is a pain, especially if I am doing a lot at once. Other apps, such as Box, allow you to select what you’d like to upload and then close the app while it uploads in the background. This would be a huge improvement!
Too expensive
by Genny Gentry on 2020/08/11 03:13
Yes, good product but way too expensive when compared with others. Will not be renewing subscription. We’re sure you are making your share with this program
I’m a hiphop rapper
by vickquey on 2020/08/10 22:56
I’m Starburst95South and I use Dropbox for my photos that are important try it now.
Very disappointing
by buttmuncher69420 on 2020/08/10 14:06
I do most my work on mobile so when I found out I could not just download entire files with their existing sub folders when I was on my iPad I was very dissatisfied. I contacted Dropbox for multiple of these issues and everytime they hardly know about the issue but I eventually pulled it out of them. It makes my photography work so much more difficult. It just makes me sick how awful it is.
Already? () Italiano Español 中文(简体) Deutsch Facebook Inc.
by Erick1216 on 2020/08/10 07:54
roderick nuval
Helps
by plutnwen on 2020/08/09 21:14
Very cool; easy to use and a valuable tool as I bounce from different work sites and need to access from multiple locations.
Cannot retrieve files
by stepzach on 2020/08/08 22:56
I have been using Dropbox for many years but unfortunately it seems there is quite a change. When I’m trying to open my file it seem exclusively I have to open it with Word which I didn’t use it before. Before it was it’s so easy to connect with the other app in that case is WPS but now I have difficulties to integrate this 2apps.So frustrating I think dropbox can do better than this
Excellent Storage, Easy Recall
by GwenhwyvarThreadgould on 2020/08/08 22:41
This is a great app to keep and store all your photos on. It’s very easy to find them again, even several years later.
Free storage
by qheilan on 2020/08/08 09:35
Dropbox is great but 2gb free storage is not enough...
Glitchy
by COW8OY_NV on 2020/08/08 05:20
Was sent files in email, click the link in the email, app says I need to verify my email, which I did hours ago. Clicked the “resend” button, waited five minutes, nothing. Clicked it again, same results. Can’t even use the app or see my files.
Great! But...
by Sjshdudjnrj on 2020/01/22 20:42
Ok, so first off, I want to let the devs know that they did an amazing job making this app. It has a simple design, looks great, and is very user-friendly. One thing is that Google Drive offers 15GB for free, while I think Dropbox only offers 2GB. Maybe for the free version, upgrade that a little bit. Anyway, I mainly use Dropbox over any other service, because I believe it's better, but I might have to switch to Google Drive for more free storage. The one thing that I would add to it, is shortcuts. For example, if I could have all my files in one big folder, and them scatter them across different folders using shortcuts to the same file, in the big folder. I use Dropbox to keep my music MP3's, but I can't have them in different floders without copying and pasting, which would take up twice the storage. I would have multiple folders, and ,for example, have my song in one folder, and another, without doubling the storage. I would want them both to point to the MP3 in the big folder with all my files, that I mentioned before. I would love to have this tool, and I'm sure a ton of others would. This would definitely bring you over the top better than the other cloud storage providers. Thank you for making an awesome program for us to use!
Great App but very unstable after update
by KJP2U on 2019/06/23 18:34
I’m having the same issue as Dudebraj9000. I have an iPhone 8 and have been using Dropbox for years. I agree that the updates have had no added value other than adding additional steps. When I’m uploading photos, I can no longer scroll down to see which photos are uploading. It jumps back to the top. Also, when I go to a photo album from Dropbox to upload photos, it will jump to photos from 2017 or 2018 unless I scroll real slow. Also, if I “move” photos from one folder to another, it now leaves me at the folder the photos got moved to instead of the folder I was working on... really annoying. I believe that if I “copy” photos from one folder to another, it will put me back to the folder I was working on, which is the way it has always been. Lastly, I had disconnected any auto uploads or syncing to Dropbox from the start, yet there is an album again called Dropbox with photos sitting in it... some very old photos. So I don’t know if those photos were uploaded or not. I have never auto synced my photos with Dropbox because I like having control of it. I gave you 5 stars because I use Dropbox every day and I trust that you will fix these issues. Overall, it has been fantastic, but more so in the older versions.
Useless/not needed
by dicky j 12 on 2020/06/04 17:28
My smart phone has my resume in pdf. Form and that should be it. But no, these stupid app companies are in bed together and so I have to keep downloading app after app after app just apply for jobs. Each app just another security risk, just another way for my info to end up in the wrong hands. Might as well be you know what in a box, Totally unacceptable. Zero stars is the real review. Stop making cloud based crap we already have through oh idk the 16 other apps that do a similar job. This is an edit...after reading some reviews I ask those people if they are using windows 98? Do you not remember that our smart phones and their services were already doing all of this? Did you not already have cloud based service through your smart phone brand or google? Why accept yet another app that is cloud based for yet another way to have your private photos and documents out in another cloud. “The devs are smart” yeah after building the same features into every other cloud based app they realized they needed another job so here is Dropbox, next year it will be “boxdrop” or “doccushare3000”! I’m sure there is some feature that is unique to Dropbox that has you all saying that it’s totally different. You mean something that could have just been added to any other cloud based service? I know it’s free but I didn’t want another app on my phone, another account, another, another, another, another......
Good features, horrible customer service
by MarlaE on 2020/05/30 14:09
I’ve used Dropbox for years with no issues, although it is overpriced and their peculiar insistence on landing you on “Recents” rather than “My Files” is annoying. However, if you must purchase Dropbox, do it on their site and not via the App Store. Here’s why: They sent me a note saying my payment method (Apple) was invalid and I had to “update” my payment method with Apple or lose my paid features on May 31st. Spoke with tech support via chat and confirmed that my payment info is up to date, and that it has successfully gone through for ApplePay, dozens of other apps, and a couple of streaming services. He escalated me to someone who days later sent me a boilerplate email that showed he hadn’t read anything from the previous conversation. I replied, explaining again. No answer. I wrote back asking for an ETA on a response, as May 31 was fast approaching. No answer. Then on May *29* — two days before the supposed deadline — I got an email saying “Your account has been downgraded.” Finally managed to resubscribe by severing my payment within Apple and purchasing on their site (although now I wish I hadn’t). And *still* no response from customer service.
One year no change
by TiredMomAndNurse on 2020/04/14 02:19
A year ago I reached out for help bc all of my photos I edited on my phone or the hundreds of “portrait mode” iPhone photos were uploaded in their original mode and their “edited” portrait mode. When you click “automatic upload” it uploads your photos in chronological order with dates they were created. Which is great. On the portrait mode or any edited photo, it uploads two versions. I was going through and looking at file size and deleting the one that wasn’t edited so that my terabyte of storage wouldn’t be full. The tip they gave me was to click “manual upload” and manually upload all of the portrait mode or edited photos that I wanted to not have doubled. I did this. The photos were not uploaded by date taken and the file names were changed. But they were not doubled. Then, I clicked “automatic upload” to upload all of the other unedited photos and it still uploaded the edited ones I had manually uploaded bc the file names were different. I have reached out a handful of times about having an option to click or fixing the manual upload bug that changes the file names and causes more duplicates. No changes have been made. Dropbox is the most expensive storage app but don’t expect the most expensive quality.
I really wanted to like Dropbox
by Artemis12234 on 2020/02/03 16:43
This is a review on Dropbox in general. I wanted to use Dropbox to back up files I accumulate on both my phone and my computer over time onto a cloud. This includes work files (minimal though) and (mostly) personal photos/videos. But I have so many issues syncing files whether it be from my phone or my computer, I just can’t do it anymore; it takes way too much time. And I’ve had the paid version for a couple months now! I thought maybe Dropbox just had a learning curve but the issues are perennial. I constantly have to troubleshoot the syncing and google solutions for things like clearing the cache on my Mac. It’s like I have to treat Dropbox like a baby, only back up 50 photos at a time or it glitches and never uploads at all. Even troubleshooting pages from the Dropbox website don’t solve my problems, even if it’s only 4 simple steps. I don’t understand—I thought DropBox was a large and reputable company used by professionals. I’m using Dropbox for mostly light, personal reasons and it doesn’t work properly. Looks like I’m going to have to back up the old fashioned way: external hard drives.
Great app except...
by aWiiPeanut on 2020/04/14 13:16
Overall this is a great app. It allows you to categorize your files just like on a computer with folders and sub-folders, etc. It is relatively easy to move files around from your ipad or phone, send them to another app to markup, and upload. The main problem I have with this app is the buttons at the bottom of the page when you are viewing a document. They have recently added a big blue button right in the middle at the bottom that says OPEN. The grid and magnifying glass buttons to the left of that were bad enough but now I have to try and read around the big OPEN button as well. I use Dropbox a lot for quizzing myself and I’ll save questions/answers and scroll through them, answering them in my head as I go. The buttons get in the way of reading my questions because scrolling too much will show me the answer. These buttons need to be added into the top banner or lower banner and not on their own. It would make this a 5 star app for me!
One last thing
by Nightmare13473 on 2020/02/09 23:48
I’m really happy u added a Dark version to it, now I’m not straining my eyes with all the white, I never liked bright things, but to get to the point, there’s one last thing I would love for u to add to the app. I download audio files on Dropbox and I use it to listen to it when ever my WiFi decided to cut out for a few hours (ya it does that I’ve been trying to get it fixed) now it plays the files just fine, but whenever the song ends, it doesn’t go to the next one, so I have to stop whatever I’m doing, go the the app, and either replay the same song or just find a new one to listen too. And I don’t like being stopped in the middle of drawing or doing work. Is there a way u could add a media player or something? Like when u play a music or video file it just goes or opens up the media player? Plz if u can do it I’ll be very great full, I'd definitely have less distractions when I do my work.
All files lost and not given a refund
by Tahisha on 2020/02/12 16:57
Edit: The company’s response is unacceptable to me, neither taking accountability for their lack of communication or defrauding me out of my money. I will never be using or recommending their services to anyone and with these business practices I am sure they will go out of business sooner rather than later! I found charges on a credit card statement that I thought had been cancelled going back two years with a monthly subscription to Dropbox. Because the account was linked to an old email address that I could not recover, I lost about a thousand photos of my family and travels. When I contacted Dropbox the agent I communicated with refused to speak with me on the phone, could not recover my photos, would not refund me the monthly subscription that I had been paying for this “service” unless I gave them my credit card number over email, AND would not let me speak to anyone else. If I could give zero stars I absolutely would, this is a horrible company. Google Drive is superior in every single way and I have never had a single issue with them!!
It deleted my entire Desktop
by KeoniKS on 2020/04/24 07:47
After a recent computer crash I had I was attempting to put things back to normal and reinstalled Dropbox. After it installed and logged in it was already full but attempted to copy and sync my entire desktop. This didn’t happen before when I first installed it and it began lagging my entire computer. So I tried deleting the folder but it took my entire desktop from my computer and multiple files ranging from personal and work. Trying to recover failed because there file box it was trying to sync was only a partial download and only had file folder names and none of the content. I’m not gonna pay for an app that will try to take on more than it can handle on the free plan. I’ve only used this app to make it easier to share files between computer to phone not entire programs from the desktop nor did I ask it to sync. I might have screwed by a simple update for the sync computer but I never had an option for how to sync it and I usually have to initiate it but this was unexpected and stacked up on current problems.
Stop changing stuff!
by Dudebraj9000 on 2018/09/18 09:03
Why do you guys constantly insist on changing the whole interface of the app? Seriously. Every update things are different, and not in a good way. Also, I can’t scroll down on my synced folders anymore. It makes my files disappear when I try. This started after the recent update. I’m not one of those “let me speak to your manager” kind of people but I just had to let you know how bad my experience has been so far. Please fix it, and leave it that way unless there’s a really important bug to fix. Also gave you 5 stars because I know you’re hard working people over there and I pay for pro. Don’t hate the app, just hate the constant changes to the overall look of the app that honestly seem more like a step backward than forward.
Attach a Dropbox File to an Email from Within Gmail Not Supported on an iPad
by SoulForce1 on 2020/04/08 01:10
I am paperless and use DropBox for literally everything business and personal, therefore, I find it extremely annoying and cumbersome that when composing an email using Gmail on my iPad I cannot attach a file directly from Dropbox. When I select the attach function (paper clip), the only options for attachment sources that appear are Google Drive, camera roll, and recents. The online help forums state that I should approach the problem in reverse, namely, open my file in DropBox then select Open File in Gmail. While this does open a new Gmail message with the file as an attachment, this backward workaround is useless if I already have started composing an email within Gmail because the attachment cannot be assigned to another preexisting email within Gmail. Also, there seems to be no way to attach more than one file to the same email. Email attachments are a very basic function that every user needs so I would think DropBox would make fixing this issue a priority.
Too much money for notta lotta “service”
by The Notorious t.i.g on 2018/07/12 00:39
After the recent update, DropBox stopped working properly for camera-roll upload on my iPad. Their solution? Remove the app, forget the network, fully restart the iPad, re-connect to the network, and re-install the app. Seriously? Good thing I have nothing else to do ... oh, wait. Basement flooded. So yeah, I have something else to do that's rather urgent. Good news is that yes, this did in fact resolve the issue, but really, I have other things to do in my life than reset apps with updates that fail. Especially when paying $75/month for the business version. For $75 a month I expect a MUCH better UI, amazing support, in-file search (not just the file titles), and so much more. Instead, we get the un/re-install merry-go-round, an ok UI, low-availability support (US normal business hours only), and an amazingly klugey sync setup. Heaven help you if your Mac has an external drive. What happens when you get a new Mac? It downloads everything from Dropbox again, even though all I did was remove the USB plug from the old machine to the new. Good job, Dropbox. Well done. Now I gotta wait for 4T of data to re-synch. Their super awesome support response? Well, we told you external drives might not work as expected. I’m totally looking for another service. Seriously, $900 a year for this? I feel like an idiot for locking myself into this “service”.
The love is gone...
by Kht2015 on 2019/10/09 13:21
I used to love Dropbox. Started using it when I was a student when it first came out. Now I used it mostly for ebooks in the .prc files and export directly to Kindle. Have it on both my Iphone and Ipad. But for some reason after the last update I cannot directly export those books to Kindle anymore. When I click on the file Dropbox doesn't recognize it as a Kindle document anymore and came across as data and said it is incompatible with Kindle when exporting. I have been doing it for years. It still works on my Iphone because I have not updated. I was planning to upgrade to a better account but with this issue I am about to jump ship and forget Dropbox altogether. Every major update brings more headache. I am considered tech savvy and can navigate thru pretty much major upgrade/updates on most apps. But this is just too much. I have many files in .prc and now cannot export.
Never liked Dropbox and still don’t
by Conan the Reviewer on 2019/03/14 04:17
This app is confusing and hard to use. A friend sent me a Dropbox link of a song file, and when I clicked on it I got the option to either get the song in the browser or “download the app,” which I had already done. I clocked the latter option, and it just brought me to the App Store. When I clicked open no notice appeared about the download; it just took me to the app. As far as I can tell there’s no way to search through emails or Facebook messenger from the Dropbox app to download the link. I then went back to the link and clicked the other option, “open in browser,” which took me to a playable file but again gave me no options to download the file. I’ve always had problems with Dropbox, and the only time I use it is when someone shares something with me on it. This was one of those times, and though this was my first time using the iPhone app, I came away from it disappointed as usual.
Great except keeps losing recent files
by Paul, just Paul ... on 2018/10/26 00:27
99% of the time when I used this app, it is to do something with one of the three or four files I have most recently edited. For some reason this app keeps losing track of those, which makes it take much longer to use. Last time it was because they forced dropbox paper towns artificially find a recent list, this time the paper staff is back again and all my recent files have disappeared. There is no option to remove the paper spam from the recent list. For bonus points they say it’s easy to contact them if you have problems about the app. It isn’t. When I finally found a way, their support page doesn’t work; it won’t let me choose a device and therefore won’t let submit a ticket. This is of course on my iPhone, the same device the app is running on, using safari, the default and dominant browser. Ridiculous.
Five stars for completely disappointing me!!
by keilaa.17 on 2018/07/24 10:01
I’ve had this app for a while now. They promise to keep all your pictures safe “NO MATTER WHAT” which is all a lie! Let’s say u lose access to the account for a bit so you are inactive with it. Well without them even asking for your permission, they decide to erase your account and all the pictures you saved with it!! I completely believed them like an idiot and deleted my pictures and gave it to them so they can “KEEP IT SAFE” and without even consulting me or thinking about the fact that I have important pictures and things I actually wanted them to keep safe, they just erase and pretend like nothing ever happened. I completely do not recommend this app!! PLEASE DO NOT DOWNLOAD IT!!! GET EVERALBUM OR EVEN GOOGLE PICTURES BUT DO NOT USE THIS!!!
Now that it’s fixed, it works well.
by Thistlelip on 2019/11/18 22:50
A few days after leaving this review with a one star rating the issue was fixed. When this app is working it’s quite good. This app was great until a few weeks ago when an update removed the ability to close a file and have the entire screen be for the titles of files. As it is now, the only way one can view titles of files that are more than seven characters or so is to start the process of moving a file which then gives a screen that shows the titles. I pay annually for Dropbox and thus have another 9 months before it will be financially feasible to switch services, but if you have not already paid for Dropbox, I cannot stress this enough, DO NOT PAY FOR THIS app. At least until such time as they correct this issue. It is practically unusable as is.
Dropbox doing everything they can to devalue the free account
by rktca on 2020/07/31 17:56
I know that Dropbox needs to make money to survive but going from $0 to $120/yr is a huge leap for what is now a commodity service. I don’t need 2TB of storage and there’s nothing in between. For cloud storage all I need is like 20GB (which Dropbox doesn’t even offer). For secure cloud backup use something like Backblaze. The new-ish three device limit is so annoying I am likely to just swap over to Box and be done with Dropbox. I have like 6 devices that I used to sync up. Removing free features certainly won’t “convince” me of the value of Dropbox paid plans and is more an indicator of how little I can trust Dropbox. Perhaps it’s intended to get rid of customers who won’t pay $120/yr. At least they haven’t had a security breach (that I’m aware of) for a few years. Please remember to encrypt any files on Dropbox that you don’t want someone else to read.
Now Requires App Subscriptions
by justmyopiniontoo on 2020/02/27 16:44
After years of being able to view PDFs, Spreadsheets and Documents, the app now forces one to subscribe to Adobe, Excel, etc. To what purpose? Those of us not using it for business are not trying to update anything: we’re only wanting to view documents that we generate elsewhere. Without the option of “view only,” this app has become useless and only gets one star as Apple won’t allow zero. Edit to Response to Developer’s Reply: I am able now to either open a password protected file for view-only by selecting the “go” key on the keyboard, bypassing the “open” icon for Excel, or ignoring the “go” key and selecting the “open” icon to follow the Excel pathway to edit the file. Thanks! Response to Developer’s Reply: Your reply is demonstrably false. Despite the indications in your help link, the App stopped opening Excel and PDF files that are password protected without using Excel and Adobe. There’s nothing like entering a password in response to Dropbox and then dealing with the prompt maze of those applications to finally get another password screen from them. After years of successfully entering file passwords at your prompt, this happened after *your* upgrades and before I chose to update to iOS 13.3 from 12.x. This is all on you.
Connect A computer
by Hotshtuf on 2018/08/06 20:35
Oh my gosh! I was having a difficult time logging in on my desktop - trying to remember my password and it wouldn’t let me in. I figured I’ll just continue to use the app on my phone, until I saw the “Connect A Computer” button. I pressed it and in a matter of seconds (I’d say less than 45secs) I was able to get into my account on my desktop computer. It was just three easy steps! I’ve been using Dropbox for almost 8 years and thought it was good but nothing outstanding enough to write a review until now. I just hate the little badge icon that appears on a document when saved in Dropbox. I hide it but it comes back... All good tho!
Deleted all my photos
by Piano Mom 0102 on 2019/10/05 23:59
I received emails from Dropbox saying my account was being deleted due to inactivity. (This is a data STORAGE service. How active is one supposed to be?). Their website said data would not be deleted for 2 weeks after the user’s account was closed. I contacted customer support the day I received the email that my account had been closed. I followed the online instructions to reactivates account. However, my photos were gone!! Customer service was not able to help retrieve the photos, nor provide an explanation as to why they were deleted within hours after the account was closed. Your data is not safe on this site, especially with the free version. Dropbox, don’t offer a free version if you are not going to protect the user’s data. I am not referring to the security of the site, but rather the lack of regard they have for the data of people using their site. Two words: Google Drive Bye Dropbox.
🚫 Not upgrading
by The Blonde Cookie on 2018/10/30 02:50
After looking down the long list of seriously bad recent reviews, I’m NOT doing the latest upgrade (operating under the theory “if it ain’t broke, don’t fix it”). What I’m using now, while far from perfect, is adequate; I don’t have to wrestle constantly with the software, and I know what workarounds I need to employ to get ‘er done, so…its not a perfect world, but no new surprises. I already knew their customer support was nonexistent; I have a “story” of my own. I hope someone sues them for false advertising (for claiming they have customer support). I’d say it’s possible to win that in a court of law: if someone pays for a product and substantially relies on the written description of something (“we have customer service available to serve you,” or whatever is written), there’s a case to be made if the person or business incurred a provable loss due to that reliance. Hmmm… 🤔 Dropbox appears to have gone the way of so many apps - it’s all about the Benjamin’s (as opposed to quality, reliable customer support). But, of course, the less peeps employed, the better the bottom line looks. I noticed, however, that their marketing department must be working overtime. How a 4.7 star rating is possible with as many really bad (recent) reviews is absolutely beyond me. Of course, no one would ever skew the review numbers to make an app look more attractive, would they? 🙄
Garbage for how much everyone is using this service
by Zazzers on 2019/04/12 03:16
My buddy has been trying to send me links on Dropbox for years and i used to always have problems with them yet I’m very computer savvy. I finally just signed up for an account because I was forced to transfer some legal documents. As far as I’m concerned dropbox is poorly designed. It should be so extremely simple yet it it is so extremely frustrating. On the desktop I have to login only to get to another page where I have to login again I go back to the first page it seems to be a verifiable page on by dropbox yet it just takes me to another login page very frustrating. Yesterday I’m trying to send the second MP4 file to my lawyer and it just won’t share it this year option is not even there. I could go on but I don’t care. I will pretty much avoid dropbox as much as possible and look for another file sharing service like you should too !!!!
Music Player?
by moukeefe on 2019/09/29 20:55
I’ve been using Dropbox for years. It’s great. One thing I’ve always wanted to have though was a music player that would play consecutive songs or playlists/folders. I have many original music projects going on at any given time and I like to be able to listen to them for further writing inspirations whenever I have a free minute, which is usually when I’m riding my bike from one place to another. I end up having to look down at my phone while I’m riding in order to start the next song and it can get kinda dicey while riding a bike. I have no other issues with the app besides not being able to listen to my music files consecutively. That would make it perfect, for me anyway. Thanks, keep up the good work!
Picture & Video upload is broken
by Ktobs on 2018/10/27 16:12
Picture & video upload now constantly crashes. Very slow upload when it does work. Refuses to upload when the battery is low (even if its plugged in and currently charging!) If I have low battery don't you think it would be IMPORTANT to be able to upload/backup what I can before it dies?!? At the very least they should be an option that says 'continue anyway'. And if the phone is already charging I don't see why that matters? I can't upload a SINGLE picture? Really? Why does dropbox decide when I can or can't upload pics? This used to be a great app but recently it's falling apart. The media player is missing many desired features like fast forward/rewind 15 seconds, etc. Please fix the app! I've been a long time customer but I'm finding more frustrations than conveniences. Please fix the pic and video upload! App constantly locks up and crashes.
A love affair gone sour. Where’s the Integrity?
by Ti leaf on 2019/07/03 03:39
I LOVED the old Dropbox. The more bells and whistles you added the worse mess my Dropbox life became. I relied on you for when I traveled and I am a writer, and am heavily research and archive needy. It used to work for me. Now I am somehow getting crossfeed from Microsoft Word, and the files that get into Drop Box, just show me weird icons with “data”. But no data or files. This is beyond maddening. I upgraded to add more storage for the creative arts work my husband and I do, and now my photos are stored in some bizarre, indecipherable logic, and with over 12,000 of them...that is a drag. I agree with every single person who said, it used to work great and the. Upgrades shoot me in the foot for several weeks of forensic admin to get it sorted. I have work to do besides the fact that customers are not paid to work for Dropbox. Please become more user friendly else I abandon Dropbox, and move my data world to my own online island! Thanks for taking this as not a complaint, but a call for the Integrity of the initial DropBox Platform.
Not worth the hassle if your expecting to store things long term
by laurenie338 on 2019/12/13 17:46
This was one of the first file sharing cloud apps. However, there are much better more efficient apps out there now as the way they promote cloud is old news. Now with cloud you can usually use the storage with or without being active for x amount of months etc. it will always be there so long as you don’t delete from it . That is not the case with this app and seems to be a common complaint . Many have lost important files including myself on account of not seeing a deactivation email. Moral of the story is drop box is out google cloud and icloud are in . Drop-box May as well be obsolete when compared to the other Choices now , that don’t delete your files just after 12 months of inactivity.. 🤷🏽‍♀️
Dropbox has been hard, but paintings look amazing
by Max sword on 2020/08/26 03:53
Ok so really Dropbox is good at some things and amazingly competent at other things. They will not support the Dropbox app ( I didn’t know) the instructions are finally being edited for clarity and ease of understanding. Answers can be hard to get, although they reply fairly quickly, simple answers can take multiple emails. Now the amazing way they make my digital scans of paintings is off the charts!! Stratosphere type work. The files fit the whole frame for mobile responsive design. The file handling can be screwed up to easy( layers and nested files and folders) as you learn. I had a hard time learning Dropbox, but it was mostly my fault and now I’m really enjoying Dropbox and trying to explore all the options available.
Long time user - one ask!
by naliye on 2020/05/22 16:25
Hi there! I’ve been with Dropbox for what feels like a common law marriage length of time. I’ve been backing up all of my photos for years to Dropbox rather than keeping them in my iCloud. There is one feature however that I’m DYING for you to implement. In the Apple photos app you have this open search technology where you can search “apples” or “beach” or “Mom” and the photos get easily pulled up for you. I would be over the moon thrilled if you could build a search functionality like this to the Dropbox app. I spend so much time digging through years of images. It would take forever to move them back to iCloud just to make it easier to index but I am tempted! Thanks so much for hearing me out. Appreciate it!
Horrible
by donna381 on 2019/01/06 18:09
Useless app. Not user friendly. I spent an hour just trying to figure out how to open a file, seriously an hour, and could not get past “download Dropbox paper”. Never succeeded in opening one file, much less sharing files between devices. Googled help for this app and was told to click buttons that did not exist (but clearly should exist!). You would think an app that is supposed to help you manage documents would at least have a straightforward way to open a file. That’s the most basic thing most users would want to do and after one hour a person of at least average intelligence can’t do it. I typed the name of my document in the search bar and it told me it wasn’t found. Double checked for typos, again it wasn’t found. Tried with just one word which I knew to be contained in many of my document files... still “not found”. Ridiculous and frustrating.
Worst service ever!!!!!
by vedeta h on 2019/01/05 14:43
I have been a Custumer for over 10 years no problem. I have a yearly contract with them. This year they took the money out of my account. In June 2018 and turned off my service in July 2019. I have been fighting with them for months I gave them the receipt from my account and the Apple store. The app say active until June 2019 but when I go the the app it say full must pay money. They said they didn’t get a payment so I need to pay again. I have tried to contact them. You can only talk to them though email or twitter they will not call you. They don’t respond or slow to respond. After months of trying to get in touch with them and proving I paid. They still did not turn on my service. I called the BBB on them and they never responded. Something so simple to solve has turn me off from this product and has made me find other services better than this.
Unnecessary changes
by Geza X on 2019/07/31 18:49
Sometimes simpler is better. WHYWHYWHY does everyone try to turn their apps into a social media platform? Why. I’ve tolerated the various updates and additions because Dropbox has done one thing extremely well: transfer files and sync them to my Mac desktop. In that one function Dropbox has an unparalleled lead. But Dropbox PAPER? No, we use google docs for that and always will. Sorry. Comments? Not needed, rarely used. Sharing? YESYESYES that’s what it’s for. Sharing files. Photo sync, sure why not? I don’t use it but good to have. I’ve watched many developers “upgrade” their apps right out of business, making them cumbersome and glitchy in the process. PLEASE STOP you have such a robust platform already! We don’t need the toys, it just makes the app messy and childish. It’s hard enough to keep things synced and shared over a variety of different uses. I’ve been using Dropbox for maybe 10 years and run a whole business with it. Has always worked properly and stood the test of time. Your desire to compete in areas where you aren’t needed is going to downgrade what you are #1 in—transferring and sharing files easily and without confusion.
Great, but lacking
by The Terroriser on 2019/05/15 03:59
Dropbox was good, good for storing all my files, but it had too little space. 2 GB. For all the files I need stored, I had to make 4 TOTAL Dropbox accounts. At a certain point I realized I can’t deal with this anymore. And I look into transferring my files to Google Drive. Giving me 15 GB of storage FOR FREE! I try to export my files to drive, only exports one file. I search all around! Nowhere does it say “export to drive”. I get I could have done it manually, but we’re talking folders and 6-8GB’s worth of documents, data, pictures, and whatever else. No way. I find a chrome extension, connect the account, let it sync my Dropbox to my drive! All of my dropboxes are COMPLETELY useless now! Don’t get me wrong, Dropbox is great. But hey lack in storage and refuse to give you options to transfer elsewhere. They don’t want to let you go.
“Camera Roll” is not the same as iOS’s Camera Roll
by SeriouslyDave on 2019/04/13 15:34
Reply to the Developer Response: The Developer’s reply discussed automatic photo upload. However, I was not talking about automatic upload and did not use the term. Therefore, I have modified my review to clarify. —- Review —- When manually selecting photos for upload from an iOS device, Dropbox is shows an iOS Moments view of iOS photos. Dropbox calls this “Camera Roll” even though it does not match the iOS Camera Roll. Worse, Dropbox does not offer a way to select photos for upload using a view that’s in iOS Camera Roll order. You have to remember the date you took a photo or do a whole lot of scrolling if you have more than just a handful of photos (scrolling is required because of the screen space wasted by an iOS Moments view). This is a not user-friendly approach. Another issue is that you must tap each photo instead of being able to slide your finger across the screen to select multiple. These are not the only usability issue I have with Dropbox and I use Dropbox less than I would like because of them. However, it still remains somewhat useful to me so I gave it three stars.
The one app I can’t live without
by Kaiaim on 2018/07/14 20:29
What can I say about an app that gives me access to everything I have from my cell phone- simple intuitive fail-free. The biggest tech mistake of my life was switching briefly to another service which lost my data and treated my like dirt when I asked for help. There are few things I’d like Dropbox to change but they aren’t specific to the app. The only app bug I’d like to see changed is the folder size limit which does not apply to desktop versions. it has been an inconvenience to break up one of my large folders, but still worth it to have my whole life with me anytime anywhere.
Camera Roll Does Not Auto Upload To Customized Folders
by Infamous334 on 2019/05/05 17:43
My biggest issue for a few years now is that when taking photos I could have those photos uploaded to specific customized photos. This was an option via settings 2 years ago but for 2 years now it defaults to a folder “Photo” with no chance of selecting which folder. My business has 7 field agents taking about 30 photos each day of real estate properties. I use to be able to create folders for each user and have their photos upload to their specific folder per device. In the office it was very easy to sort out which photos were taken by each agent. Now they dump all into one single folder “PHOTOS”. I have talked to development about this but they tell me it was a 3rd party license called Carousel that allowed them to upload to customized folders but they failed to renew the 3rd party license. Now I get emails stating as of May 7, 2019 my version of the product will fail to operate unless I update but when I go to App Store it tells me I have the latest version. Should the product fail to operate as of May 7, 2019 we will move everything to ICLOUD because the support and tools we need simply don’t exist anymore. This product that once was very good simply does not support my business workflow anymore.
Need Office 365 subscription?
by Conan444 on 2020/02/09 17:46
I have been using free office apps on mobile devices and a 2011 personal/home license on an iMac. Now a message pops up saying I need an Office 365 subscription to edit Excel spreadsheets and Word docs on my iPhone. Is this an error? Or have Microsoft’s or your policies changed? ————————— Thank you 🙏 for your response. I do not have a device with a screen 📺 over 10 in. Just an IPhone and iPad mini. The prompt says sign in with an office 365 account in order to be able to edit, but it turns out you can just sign in w/your regular old Microsoft/Outlook account. This is very sneaky of Microsoft. I was almost about to purchase a subscription!
My ‘go to’ app
by MacNito on 2019/10/09 01:25
Used Dropbox daily for many years now, for saving and uploading attachments on my mobile emails and saving and uploading pictures receipts etc. In some cases I even use it to sign legal forms. My only issue is that lately Say last 3,4 months uploads have been slow and ‘hesitant’ to upload in emails and while in some cases it helps if I open the app itself it isn’t consistent and sometimes I have to give up and wait to access files on my laptop. Would be really fantastic if that functionality can be restored to its original speed and reliability!! Else. Thanks and keep up the good app! Cheers
Bait and switch paywall tactic
by El Grayso on 2019/10/24 01:33
I use a lot of devices. Dropbox was the universally accepted free cloud service and a ton of apps spent a lot of effort making them work with Dropbox because of this. Now Dropbox is behind a paywall if you want to use more than 3 devices. That’s fine and I’ve ditched it for Google and Apple which I pay for and are affordable. The problem is that a ton of apps still only link to Dropbox, something they decided to put weight behind due to Dropbox being accessible by all. Most cloud storage apps allow upgrades for more space if you like their service. A reasonable competitive tactic. Dropbox’s tactic feels manipulative, and more like a random to keep the systems users have already set up between their devices. Dropbox is free to do this. It’s a free market. But users are also free to give them 1 star and ditch their company in response.
It’s improving but needs basic improvements first
by Mrose34 on 2019/10/21 12:23
They’ve been improving the app for months now, and while I appreciate the improvements they still have some basics they need to work on. For instance, sending a larger file - like an iPhone video - directly to Dropbox almost always fails or takes way too long. Also, Dropbox will not upload my camera roll unless I have the app open and not just on the background (like the settings claim) I have to literally have the app open for it to upload my camera roll. That’s annoying. If your phone locks while it’s uploading, it stops uploading. These are basic issues that should be fixed before working on opening word docs within the app.
Dropbox Business - Zero technical support :(
by HamishGinge on 2019/10/12 12:43
I have used Dropbox for many years and it’s essential to my workflow I recently encountered a synching problem which prevented me synching my files. This is a huge deal for me. On the advice of the Dropbox team I upgraded to the Business Option. I was promised advanced tech support. I will spare you the long details but simply put I have been totally abandoned, phone support simply get you off the phone as fast as possible, chat app is either not operational or refers you to email... Emailing the support team as I have done thirty or so times simply generates yet another ticket number. I have waited 6 days for the advanced technical team to get back to me... Nothing ;( When the Business team were selling me the upgrade I had staff members all over me ... when I needed Dropbox Support... .. I just very polite empty standard promise email and now not even a reply to any of my polite emails Dropbox is great til it goes wrong ... then it’s a disaster and you are stuck
Good For The Most Part
by Oof Beans on 2019/03/27 15:16
It’s a pretty good app, I prefer it over google photos. The only thing is that when I upload more than 10 photos at a time, they just won’t download. This is a major problem because I’m switching devices and want to save all of my photos, I want to upload all the photos I want to keep at the same time and have them down load instead of just sitting there with a gray bar under them or saying “waiting to download.” Its fine when it’s only downloading one picture at a time, (since that happened before) but I don’t have control over how many pictures download at a time (and it’s usually four) please fix this!
Used to be much better
by ---appaddict--- on 2020/07/06 13:50
A while back, the option to create new folders as items are saved from the share sheet was removed. Since then, I’ve had to add the extra step of going into Dropbox after saving, creating folders & then filing what I’ve saved. This annoyance has been a noticeable interruption to my workflow. I’m also very put off by the lack of notification before my annual auto renewal. At around $100 a year for added storage, one would think a heads up, or even a “thanks for continuing with us” so could add the date to my calendar for the following year would be in order. The lack of security issues is appreciated, but more communication and leaving existing features in place is also a must for me, so I’ll be looking for something else.
Saving Offline
by Byhiu on 2018/10/17 20:34
I’m wanting to make a certain folder in my Dropbox available offline. But I need to make sure before I do so. That the contents of this folder that I’m wanting to make offline to view whenever with data or not.. that it won’t be automatically updated into my iPhone camera roll. Or put into a folder in my iOS camera roll. That would be BAD... very very BAD. so that’s my concern. I need to make sure that these sensitive confidential files won’t be seen ANYWHERE else except offline in the Dropbox app. And not in my personal camera roll. Please advise. Respectfully, Dropbox 1TB user. :)
Almost really good
by mgar5544 on 2018/12/06 15:25
The scan feature has been really nice but one thing has driven me crazy. Using a phone, how hard is it to zoom into the document or receipt you are trying to capture? Not really that hard!! I personally don’t mind if i have a piece of the surface the doc is sitting on captured with the image. What drives me crazy, however, is ALWAYS having to adjust the image to actually capture what i intended to. The success of the auto detect feature is less than 50% for me and that’s only because I’ve gotten better at tricking it. Long story short, please Dropbox, at least have an option to disable the auto detect feature. I keep thinking this is going to fixed with updates but it hasn’t.
Needs some changes
by SummerAshlie on 2020/05/23 13:10
So first off I use Dropbox constantly and is a huge part of saving my photos, videos and files . Since the latest updates I see two glaring issues, first is that the background upload feature has not worked properly for a while and needs to be fixed. I don’t want to have the screen open on Dropbox all night just so everything backs up. This leads into my other issue, you used to be able to see what was being uploaded with its progress and would tell you how many more files still need to be. When it was finished it would say there is nothing left. Now all of these features have been taken away, please bring them back!!
Photo upload constantly breaking
by Extravayarnza on 2019/06/07 19:53
The last couple of weeks I only seem to be able to upload photos to Dropbox from my phone about 25% of the time. The rest of the time I select my images from my camera roll & they just sit there... doing nothing. I can force restart them app, restart my phone, connect to WiFi, connect to data, connect to a charge cord... nothing. When it’s in the mood not to upload the nothing works. This is the main method I use to move images from my phone to my work computer, so this is EXTREMELY frustrating. Emailing photos 2-3 at a time is not a long term solution, especially as we have a paid account at our office.
Never works properly
by Petahatake on 2019/11/15 10:26
I have used Dropbox since middle school and it never gave me issues until now. I have many photos made available off line but I still have to wait at lease a minute for them to load with a connection to the internet. Without a connection to the internet it will tell me to log onto a computer to see the file. Also it never saves pictures or videos with the same quality that they were uploaded with. I did an experiment and uploaded a HD photo to Dropbox and then exported it to my photos and uploaded the exported one again and again. Each time the quality degraded until it was nothing but pixels. I pay monthly for the services of this app and don’t even get the quality I was promised. Fix this swiftly or I will discontinue my subscription. Thank you.
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