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App name
Dropbox - Backup, Sync, Share
Description
Dropbox lets anyone upload and transfer files to the cloud, and share them with anyone. Back up and sync docs, photos, videos, and other files to cloud storage and access them from any device, no matter where you are. And with advanced sharing features, it’s easy to share docs and send files—large or small—to family, friends, and co-workers. Features: • Automatically upload videos and photos from your camera roll to cloud photo storage—all in the background—for easy video sharing and photo sharing. • Access any file in your account—even offline—and preview over 175 different file types with no special software required. • Easily send large files by copying and pasting a link you can give to anyone, even if they don’t have a Dropbox account. • Scan documents, receipts, IDs, photos, and more using your mobile device and transform them into high-quality PDFs, so you can view and send anywhere. • Sync folders on your PC or Mac to Dropbox with computer backup, and recover older versions or restore deleted files with version history and file recovery. Sign up now for your free Dropbox Plus trial. You’ll get 2 TB (2,000 GB) of storage space—that’s enough room to save files from all your linked devices. We’ve also introduced some new features as part of your Plus plan: Dropbox Passwords to store and sync passwords across all your devices and Dropbox Vault to secure and organize your most sensitive documents. And with Dropbox Rewind, you can roll back any file, folder, or your entire account, up to 30 days. Existing Plus customers can upgrade to Dropbox Professional. With 3 TB (3,000GB), you can store all your stuff—from work projects to personal photos—and have space to spare. You and your clients can comment on most file types without leaving Dropbox. And you can protect your work with a watermark, add shared link controls, or rewind your account up to 180 days. Before starting a trial or completing payment, you’ll see the plan price. This amount will be charged to your iTunes account at confirmation of purchase and on renewal and will vary by plan and country. Dropbox subscriptions renew monthly or yearly, depending on your plan. Your account will charged for renewal 24 hours before the end of your current billing period. To avoid auto-renewal, turn it off in at least 24 hours before your subscription renews. You can turn off auto-renewal anytime time from your iTunes account settings. You can manage and cancel your subscriptions by going to your account settings on the App Store after purchase. Dropbox is a secure cloud solutions leader trusted by Fortune 500 companies for their most sensitive data. Over 14 million paid users choose Dropbox because they know they can count on a company that’s also dedicated to their security and privacy—no matter what they do or where they are. Let Dropbox be your all-in-one file storage, file organizer, file transfer, and file sharing solution for all your devices. We’d love to hear from you! Join the Dropbox community: https://www.dropboxforum.com Terms of Service: https://www.dropbox.com/terms Privacy Policy: https://www.dropbox.com/privacy
trash
by isaiah14442 on 2021/01/15 19:48
do not get this app or trust it i had files in my account and they went through my privacy and delted all my files and deactivated my account do not waste your time on this garbage app
The worst
by aviatorboots on 2021/01/14 21:05
If you are a photographer do not use this. You will lose business. I hate it. I’m a busy person and you have to be a space engineer to figure out how to cancel it.
Dropbox
by Bgibbsmorgan8* on 2021/01/13 05:54
This is great and fun,very enlightening. Yep thank you.
Very obtuse and hard to use
by lauhprofessor on 2021/01/13 04:37
I can’t use offline files as if they were in my file system...which makes this pointless. Saving as file is hidden behind a bunch of clicks.
Drop DropBox
by McMatz#1 on 2021/01/12 13:55
A company that supports Marxist groups such BLM does not deserve my hard earned American dollars! WakeUp and WalkAway!
Hi
by samurai zzz on 2021/01/12 02:58
Hdurirjt
Owner
by Robart1 on 2021/01/11 20:16
I don’t like the syncing and can’t find out how to stop it. Can you tell me where those settings are?
Hard to navigate
by BTC1968 on 2021/01/11 16:56
I have consistently found Dropbox to be difficult to manage, and/or to find, share files.
Love Dropbox
by DatLongStaff69 on 2021/01/10 17:51
So easy and convenient 😍
Have had for years
by dardar on 2021/01/10 15:56
This app is an antique, but can’t leave now I have over 6000 photo’s. Upload from Phone takes forever and it is expensive for what they offer.
Love it
by kiwi_the_bear on 2021/01/10 04:32
Great service!
Stop notification spam!
by Axomus on 2021/01/09 20:25
Overall this is a useful app. There are features I like about Dropbox which is why I have stuck with it. File requests, clean interface, simplicity. However, there are two major annoyances. I am sick of apps which rely on notifications to function properly, taking advantage of it by spamming users. No, I don’t want to enable photo uploads! Don’t send me a notification asking. Another major issue is that you can’t group folders together at the top of the file list. This is a common thing in file systems, I don’t understand why Dropbox does it this way. Also, there is a section header for each file name prefix which feels unnecessary and cumbersome.
Wonderful product. Wish there were cheaper options.
by SJS_Username on 2021/01/09 02:57
I have been a long time user of Dropbox. Thank you for making a phenomenal product, with great backup features and product stability. The only complaint I have is that the cheapest paid option is a bit steep. Some other competitors have smaller options for a cheaper price. I feel like if Dropbox offered a smaller size for a cheaper price, more people would use Dropbox.
App drains battery in background
by sucakfree on 2021/01/08 18:46
The most recent application is constantly running in the background and is killing my iPad battery. I would go to bed with 80% battery left and the iPad battery would be completely drained by morning time. I looked at the iOS battery percentage page and it shows Dropbox running the entire time in the background
Now you CANNOT email a file? Seriously?
by WW974 on 2021/01/08 15:20
New version of the app forces transfer of files using proprietary Dropbox transfer method. The means the recipient needs to establish a Dropbox user name and password. This is useful only when file content is too large for email or is confidential. But it is a complete waste of time for quick routine transfers or for sending docs to non-techies. Just a thinly veiled stunt to gather more email addresses.
Support broken
by Dutiful Dan on 2021/01/08 14:30
I have found that both their email support page and their chat buttons are not working so I am not able to contact support. I am hoping they see this and respond. They did see this and respond. However they could not understand what I told them about the broken aspects. They asked me to diagnose for them.
Security and 2FA Woes
by Kuadratic on 2021/01/08 11:11
Why is it A) so hard to link a new device using DUO? DUO is horrible , imho, for 2FA and there seems to be no easy way to remove it from account . B) so hard to find a way to even remove DUO. There is no obvious or easy way to access security settings via my web account. It does not even seem to be possible in my account settings . C) so hard to find a way to email someone from this company to deal with the above 2 points ? I pay for a premium account and this is a very rough user experience . Please do not give me some trite dev reply. Just make this better for paying customers
Great for transferring files from PC to mobile
by Drew Meek 50 on 2021/01/08 00:40
I make a lot of things on my computer that I want to post to social media such as Instagram. However since you can only post videos through the mobile app I have had to transfer everything over. Before Dropbox I would email everything to myself, which took longer and filled up my inbox quickly. Then I got Dropbox. Now it’s as simple as pasting a file in the folder and ta-da! your files are in the drive. As for the app itself it is very clean and user friendly, people of all ages would be able to use the app without confusion. Also, I commend Dropbox for not putting any ads on their app! Ads cause so much clutter and annoyance, and since I’m on the free version, you’d think you’d have ads. But nope, this app is ad free! The only nit pick I can find is the small storage space of 2gb that comes with the free version. Granted this is plenty of storage for what I’m using, but for others who would like to use this for backing up their files would be able to store little content, especially videos which can be 2gb in it of itself. (For backing up media I’d go with Google Drive with 15gb of storage). But other than that, great experience! If you need something to easily transfer files from a computer to a mobile device, this app is for you!
Cancel made impossible!!! Do not sign up
by sad at dropboz on 2021/01/07 19:54
Maybe good app...but “free trial” bogus since impossible to find cancel function!!!
Why does it take so long to upload?
by Shitzenhaus on 2021/01/07 18:09
I have been waiting for several small videos to upload since January 1. With all of the positive ratings, it must be at my end. However, it takes hardly no time to download videos from Netflix, YouTube, etc. So what can be the problem?
Horrible Background Battery Usage
by Parvani Symphony on 2021/01/07 14:20
I really love the app and it gives me the ability to share my files between my iPad and my desktop computer easily. I originially got Dropbox because Google Drive was draining my battery by constantly running in the background. Well, my battery has been draining again over time by almost 30% or more at times. I checked my battery usage and Dropbox was running in the background for 7 hours straight. Why? I looked up the issue, and someone mentioned the only way to fix it was to disable it in the File app on my device, but I don’t want to do that, because sometimes I do need to access things from that app, or move things that way. I understand that it checks the folder in Files and makes sure everything is synced to the actual Dropbox app, but 7 hours? There’s also an issue where if I upload items to Dropbox within the app, if I close the app, it stops uploading. I have to have the app open for it to finish uploading. I’ve never had to deal with that before. Not sure if these are Apple issues or Dropbox issues. I hope there’s another fix for it though, because I shouldn’t be going to sleep with my iPad at 100% and waking up to it already down to 70%. I guess I will do the temporary fix in files for now, unless I find another cloud service that doesn’t drain my battery all day.
Magnificent App
by Demonio503 on 2021/01/06 22:59
One of the best apps out there to share and receive contebt!
Don’t pay for Dropbox
by Angelangelrose on 2021/01/06 13:54
Dropbox is a complete joke. I’ve paid over $100/yr for the past 6 years to keep my pictures and videos here. The reason I’m so angry is because I now feel stuck with them since I have hundreds of thousands of pics stored here. 1) It no longer manually uploads. I have tried everything to get my Dropbox to manually upload like it used to and it still fails to do so. Everything on my Dropbox always said “loading” but never does anything. This happens rather I’m on my iPhone, Mac, data, my WiFi, hotspot, or someone else’s WiFi... I’ve been having this problem for years now 2) my videos used to play fine on my phone via Dropbox and now they suddenly don’t work. They’ll spin for hours, as I leave my phone and come back to them still spinning/loading. I feel like I’ve lost all of these videos and I trusted (and paid a lot of money to) Dropbox to keep them safe 3) I just tried a manual upload last night and when I woke up it only had TWO pictures uploaded and said “still loading” 4) Theres no button that says “upload all” and you can only “select all” in one date. This means last night I had to “select all” dates one by one from Jan 2019 until today (because I haven’t even uploaded to my Dropbox this year since I hate this app - but my phone just ran out of storage last night) I want to be very clear that none of these things are user errors. I have all the settings set correctly, I’ve complained and searched how to solve these issues, and other people I know and hear about online have these issues. It worked great for the first year, maybe two. I pay for 2 terabytes and I’m taking up 13% of space. I understand that’s a TON of pics/videos, but if the app can’t handle storing even half a terabyte than it shouldn’t offer a plan to buy 2 terabytes. This app has become useless to me. I’m going to have to find a way to transfer what I have here to someone else, but I don’t really know if there is a good photo/video storage app with enough space. I’ll have to start searching, or maybe even just get a flash drive for every year or something. For now, I will have to keep this app because I have so much stored here, and I don’t know where else to go. I will continue adding issues as they come up.
Great when I could get in
by Sirca222 on 2021/01/05 03:54
Got a 2020 iPad Pro. Love it, but not Dropbox on the new device. I guess their tech hasn’t been updated yet, because I can’t get in. Keyboard won’t come up. Waited 6 weeks, hoping the problem would be fixed. Tried a reinstall. Still nothing. Since they don’t offer actual support, I’m leaving a comment. The chat bot doesn’t have an option and I shouldn’t need to have to rely on the community to get to my boss’s paid account.
Hard to operate
by jayd1911 on 2021/01/04 23:41
All I guess is notices to pay more money
Dropbox is updating itself into oblivion
by SwotPerderder on 2021/01/04 08:39
So many updates with features being added that I will never use, and cannot disable. Today, the app was excited to alert me to another Dropbox offer.. before today, I hadn’t seen notifications like this in the app, so I assume these ads (or “notifications”) must have just been implemented in a recent update. They put banner ads (Dropbox offers) on the pc app a while back as well. Ads, junk extras that feel like adware, and constant updates. It would be nice if we could go back to Dropbox of ~2 years ago
Kind of awesome ....
by hpb&j on 2021/01/04 06:10
Showing that document storage and innovation can be both helpful and stimulate your working experience.
Simply the best at its price
by Bartslaw on 2021/01/03 12:25
As a solo business person, I find DB the best storage app. The fact that it syncs with Microsoft word enhances its utility. I recommend it
Awesome 😎
by bambimesser1990 on 2021/01/03 05:34
Love this for all my sewing patterns 👏🏻
Dropbox files don’t sync with MS Word on iOS
by gcorvin on 2020/12/31 16:39
DB and MS Word app used to work fine together but now DB files edited with word app on iOS don't sync with Dropbox. Please address!
Killing battery overnight
by Olоlо on 2020/12/31 01:14
This my review been already removed 2nd time. I’m not using dropbox at all on my iPad but it’s killing battery via background refresh. From 80% to 40% like so. Checking Battery in Settings shows me that Dropbox using every 1 hour for background refresh for like 55 minutes! It;s constantly doing something in the bg. Had to remove this app.
Scanning
by swifty477 on 2020/12/30 23:23
It’s a big deal that you can use scanning for documents via dropbox
I love Dropbox
by bin 1821 on 2020/12/30 00:13
Thanks
What is wrong with these app designers?
by Yipser on 2020/12/29 23:36
This is a huge corporation with millions in budget and hundreds of employees. But their inane design team can’t possibly consider the case of wanting to upload more than one file at a time? Seriously, go on LinkedIn, people, and fire your chief designers, your app is pathetic.
Hard to manage
by kejfifnsk on 2020/12/29 19:57
Can’t easily send pictures to other people or sites like Shutterfly. Not versatile and really don’t see a need for it. Will be canceling my trial subscription.
Strict No-refund policy!
by michaelmcken on 2020/12/29 19:29
My daughter started a trial, forgot to cancel and suddenly a $199 bill showed up on my credit card. DROPBOX does NOT refund even if you downgrade service. Not even prorated amount. Awful.
I want to cancel
by KenR... on 2020/12/29 04:20
It is not possible.
Photo upload is a mess (no background and crashing)
by mooferus on 2020/12/29 01:08
Things have been downhill on photos backup for a while, and the Dropbox app isn’t helping. The photo upload process no longer works without launching the app. After you launch it, if you are uploading when your phone goes to sleep, the app crashes every single time.
Love the App, if they fixed the background refresh issue!
by ctthorne on 2020/12/28 17:50
I have Background Refresh off and seemingly, you don’t check that, or that it is also individually turned off as well... every hour, for 3-11min, you are running in the background, slowly eating up my battery, why? Need to check your code! I wish there was an easy place on your site to report this!
Error Decryption Failed
by Deacon AJK on 2020/12/27 16:55
Unable to open Word Document which is password word protected. This error occurred after updating to IOS 14.2. This needs to be fixed. Complaints to Dropbox have gone unheard.
Cancellation
by DoneDeb on 2020/12/27 02:30
If you ever attempt to cancel your subscription with this company be prepared for every trick in the book to stop you from canceling. You can cancel, remove all your files and they will still bill you. You will never receive a live call from them or ever be able to contact them other than chat. I have been trying to get them to stop billing and to return my money for over six months. It’s one run around after the other.
NBAyoungboy type beat
by malik beat on 2020/12/25 21:11
Beats
Terrible app
by kcardinale on 2020/12/25 00:22
Our photographer uses this to get everyone their photos. As I’ve always had problems with this app, this go around seals the deal in my rating of worst app and program I’ve ever used, if I wasn’t forced in order to see my photos, I would delete it. Recently I (as the Youth Director for our Local Arabian club) had a fundraising photo shoot for a local handicapped riding center who needs funding to feed their horses during the lockdown. We raised $1,000.00 within 2 hours. The photographer sent everyone’s photos to me through Dropbox, 5 hours! I spent 5 hours trying to open them first using Apple support then Dropbox, 4 out of the 5 chat agents gave up on helping me and just kept disconnecting. I begged for someone to call me to help me, the stress and chest pains I drank the whole bottle of wine! The response “sorry lady you don’t get to talk to a person you don’t have our business version?” Nice! I finally managed to get to the photos and shared them to everyone and they all are frustrated only 2-3 people have seen their photos. So this is worthless
Nothing but problems.
by dddcab on 2020/12/24 15:48
I’m pretty sure no one at dropbox cares but I have been trying to get it to do something for five weeks now and it will not work. Should you happen to want to shock me into an early grave, please call me at 501-505-6030. I really need to speak to a live person if you people employ such things.
Background batter vampire
by firsten on 2020/12/24 14:47
The latest version of the app has run for over 80 hours (over 10 days) in the background even though I haven’t touched or synchronized a file? I have no idea why it is running but it makes me question what the heck is going on.
DOESNT work
by Real_raff on 2020/12/24 01:20
Two factor doesn’t work, CANT sign into my account with the code they send to my email. Yikes
Dropbox problems
by whiddy1 on 2020/12/23 22:57
If you have a problem it can never be solved because Dropbox has no customer service and no way to contact tech support
I read $11.99 a month but was charged for the entire year. I want a refund please.
by Djladeedi on 2020/12/23 04:40
Help.
Love Dropbox
by Tab101000111 on 2020/12/23 03:17
It has always been free and easy to use and with all my bills and expenses I could spend all day on it with no cost!
Unsubscribe me!
by vitctim of fraud on 2020/12/23 00:17
Unsubscribe me! And refund me, I couldn’t find where to cancel this app. I downloaded it by accident I don’t need it I won’t use it!
Worst customer support ever
by Kapowwi on 2020/12/22 21:27
Somebody stole my credit card number and now I’m getting charged $11.99 every two weeks for a transaction that I never made. On top of it there is nobody to talk to about my issue because I can’t get anybody from Dropbox on the phone and my Apple Card master card company won’t help me with my issue either.
Listen it but why the high price
by Dhorp on 2020/12/22 06:52
This the most used ap I have but unless they get something really special going, there are many great ones files than these prices annually and Dropbox is that high and monthly.
Terrible
by JonTechno on 2020/12/21 23:28
This is one of the most frustrating apps I’ve ever had to work with. Everything must be a challenge, and even simple tasks are a pian.
Difficult to download files.
by SCREAMiNGRAiNBOWS on 2020/12/20 15:12
I love Dropbox so much as I’m a photographer and I shoot a lot of my own art. But, my clients have the most difficult time downloading files. If I create the link and/or send it via email, they always struggle. Can we make a more simplistic way to download files when we share them? I shoot in very HD and I want my clients to have the best of their photos and not screenshots cause they can’t figure it out. It shouldn’t be so hard for them to download the files I send them! Thank you.
😭
by plz update! almost epic on 2020/12/20 12:16
So I loved this app for years and used one of my 2 accounts to store old pictures from an old phone before getting rid of it. Yesterday I went to access these pictures which included photos with relatives that have since died. Dropbox had deleted my account due to inactivity and I will never have a way to access them again. They emailed me about shutting it down but it was to a secondary email so I didn’t have notifications on and didn’t see it until it was too late. I am devastated and irate. Google drive for life.
I Would Like To Cancel My Dropbox Sub.
by AoiArekuShiro on 2020/12/20 03:40
Due To A Financial Issue. I Can Use My Portable Toshiba Drive!
The easy way
by RL Johnson on 2020/12/18 14:34
Transitioning data between platforms and people can be daunting. Dropbox makes this very easy. Thank you so much!
Delete
by Mushytushy33 on 2020/12/17 21:27
I would leave zero stars if I could. The “support” is a joke and unreachable. They make you upgrade in order to ask questions via email or get someone live on the phone. WHAT A JOKE. They deleted my friend’s ENTIRE account and now refuse to respond to any simple inquiries about it UNLESS I upgrade!! All I’m asking is to have the Dropbox account reinstated!!! You would think it would behoove Them to have their customers happy and content -but no, they just want to force your hand into buying a subscription and upgrade . Delete this crap
Good app
by Hdrdude on 2020/12/17 18:33
Previously I encountered an issue in which I cannot stop editing a text file. (The top bar with the cancel/save button is missing). Since then I have seen this problem in several other apps. Seems related to an ios problem I suspect. I updated this review accordingly. I do wish it was easier to edit markdown files in the app since I use dropbox to store my personal notes and wiki.
Good & Easy
by iw2 on 2020/12/16 19:51
Basic part of my computing.
Unauthorized Upgrade!!!
by mcdcarter on 2020/12/16 14:23
After canceling my trial subscription. I received an email of upgrading my account. This was something I DID NOT DO & DID NOT authorize! I am not okay with this!!!!!!
Since latest Apple update- you get a decryption error
by Ginom1976 on 2020/12/16 12:46
When will the password protected MS word document bug be fixed? Since the latest Apple update- you get a decryption error after you attempt to open with your password. Thanks
Support
by KENO4RENO on 2020/12/16 10:57
Don’t have the business Dropbox I have the lower one I don’t need a business one because I’m a single person that does not work but unfortunately there’s no support for anybody that pays $118 a year instead of the $200 a year of having a terrible time I accidentally canceled my subscription and I’m trying to re-activate it and pay and there’s absolutely no way to get a hold of anybody in the business account people will talk to you but they won’t help you because I’m not business you should have support for us as well we’re not that penny-ante that you can help us. Your response to me was do I want to change my review the answer is no and you’re not getting it I never had a business account with you ever only the personal account can you send me the splitting things to get help by upgrading it’s all about the money with you people instead of actual business in the care of the actual person insane every year I’ve been with you for over 45 years I’m done hopefully my pictures will be safe
SCAM DO NOT DO IT
by DivaGCP on 2020/12/16 05:47
This “Dropbox” thing upgraded without my consent and then later charged my account $213.13 and the app was not even being used! What a shameful thing to do to a student and in the holiday season. I have no money and they will not refund. I l have no job due to the pandemic and I am literally crying because I have no money this season because of Dropbox.
Dropbox is great except
by Caroline Carbaugh on 2020/12/16 04:17
I really love dropbox for the most part except there is one small problem I’m not able to move files into different folders even though when I swipe up on the file I want to move into a different folder it gives me the problems to do it but it’s not letting me do that I really love use it to organize my folders for school as I am a college student and I really like it’s compatibility with Microsoft word that is a small thing I would like to be fixed but besides that I’ve been really happy with dropbox
Love it
by JimStan on 2020/12/15 21:53
Great program that enables you to retrieve your info anywhere anytime. Give it a try.
President/CEO
by Dale Davault on 2020/12/14 12:24
I think you did an ex lent job. Need more tranning
Good but some issues.
by KlayKlayKat on 2020/12/14 02:38
I wanted to imply that the app lags a lot even when I only have two files in a folder. One of my files won’t play and my internet is stable too. The file won’t load until after about ten minutes and it gets really annoying having to wait that long. Please fix that part. Number two! My toes barley ever save. I convert music files from Youtube to mp3 converter and it works well, but it rarely saves. I use the app to get music for my videos and animations but my files will uncommonly save! Please fix this issue as well, I don’t know if anyone is dealing with this part too. Overall, this app is great for videos, animations, etc. I recommend it, but the app Documents is a bit better because you only have to use one app to do so.
They charge a fortune
by Larf752002 on 2020/12/13 13:48
I keep getting notifications to upgrade, I Checked and they charge a fortune, just to store pictures? 12 dollars a month, they assume people don’t have other bills.
Taking to long to download
by Dameatrice on 2020/12/12 23:48
Taking too long for files to download
Poor business practice
by Chris0j7 on 2020/12/11 17:04
Made me download app to view a file sent to me. No. Don’t do that.
Life got easier after Dropbox
by mens' on 2020/12/11 13:07
It is so useful.
Support
by SifuMichael on 2020/12/11 07:28
I sure wish there was better support from the company
Disappointing
by KSFKKW on 2020/12/11 05:10
There isn’t anything I love about Dropbox. It says my Dropbox is full when I only have 14 pictures stored. I can’t open links to view photos or videos. Actually, I was able to open a video earlier today and can’t now. I would delete the account if Dropbox would let me. I am thoroughly unimpressed.
Suddenly not so great
by josiesweeney on 2020/12/11 00:44
I’ve used DropBox primarily to write books on Scrivener. Tried to set this up on a new iPad but it will not sync with my computer. Even made sure I didn’t go beyond the three device limit. I already have the desktop for Mac on my computer but that doesn’t seem to help. The only option seems to upgrade, but that won’t guarantee this will actually sync anything.
Why is it so big??
by Commodore Cam on 2020/12/11 00:08
Great app, just so unnecessarily large?
Folders on top!!!
by @Sigil on 2020/12/10 14:27
Every other file app does this! Folders First then files. When I am moving a file I have to scroll past tens or hundreds of files to get to the folder that I am looking for. Why?!!! Upload window is also problematic. It sorts photos/files by date. There is no need for this. Just show me the files by when they were added like thos app use to and other services/apps still do.
2 gigs? Really?
by ..........p on 2020/12/10 13:39
OneDrive gives you 5 gb for free, and Google Drive gives you 15! What gives?
Best in class!
by Western Ag Inc on 2020/12/10 00:57
We are trucking company with a big fleet we use Dropbox on the go in the office. It’s our storage for our full operations.
Doesn’t work
by FunniestWriterOnTheInternet on 2020/12/09 20:07
I have tried hundreds of times to use this application in different capacities, and it does not, to even a slight extent, serve the purpose it’s intended for. My hatred for this stupid website and this stupid app goes beyond words. The frustration is difficult to articulate. The frustration is furthered by the fact that an app that can do what Dropbox is intended to do would be remarkably helpful. I have tried with four different email accounts. I’ve tried not using an email account at all, but even the simplest of tasks do not work on this useless pathetic excuse for a file storage site. If you don’t have an account and all you want to do is download or view a file in someone else’s Dropbox, forget about it. You’ll just be continuously harassed to pay for the service. If you do pay for the service, the same issue, constant notifications asking you to pay more or telling you your storage is full even when it’s entirely empty. You will find more joy and success doing something like jamming a screwdriver into your eye socket.
Background Activity
by ulisezzz on 2020/12/09 13:58
Occurs even with background active deactivated on iPad. Not good.
What is going on? Eliminated an important feature!
by Su7243 on 2020/12/09 03:21
I have been using the professional version for years. Each time Dropbox is updated it gets more and more UNprofessional!! There used to be an info icon on the bottom right of a photo where you could click and get all the metadata and image information. That’s gone since the most recent update!! If I knew that -I would not have updated. This is an important feature I use on my iPad especially in the field and on the go. I need this feature back please!! I pay for this service yet you removed an important component especially for photographers. Support is absolutely frustrating and of no help to say the least!
Well pleased.
by Bunny Dunlevy on 2020/12/08 19:56
Always good to have secure cloud storage. Thank you ...
Battery drain
by Noone99 on 2020/12/07 17:07
The app has started running in the background frequently. Last night it recorded over 8 hours of background activity in airplane mode with the app completely closed, wasting over 20% of my battery charge. I haven’t even opened the app on my phone in several weeks, and then only briefly. I haven’t edited any files in Dropbox for several weeks on any device. What is the app doing that requires 8 hours of background activity in airplane mode?
Horrible
by icelynt on 2020/12/06 18:36
Horrible. Photos won’t even upload.
Great App!
by Quitabustr on 2020/12/06 03:30
Beat app for storing pictures!! I’ve used this same Dropbox account for 7 years!
Awesome!!!!!!!🍁🍁🍁💯🔥🔥🔥🙏
by Amo9805 on 2020/12/04 20:18
What is incredible job🔥💯🙏
Can’t access deleted files and etc.
by JesusPerez47 on 2020/12/03 08:43
You have to log into dropbox online which is inefficient since you could easily access deleted files from the app, it’s something that google drive has, but not Dropbox. The files and images that you have deleted will still appear in recent, even after you refresh. I use Dropbox to upload files to my computer and it’s been great so far.
Feature needed!
by Fer.Oropeza on 2020/12/03 01:27
Hi! I've been your client for over a year now, and I truly believe Dropbox is the best cloud storing app out there, it's the only one I pay and need honestly. I would just really love if it would give me the option of deleting what I upload, right there in the app after uploading my pictures and files. IPhone is too bad to organize pictures because they're all on the camera roll, so I usually organize them on Dropbox, but it's kind of annoying having to go back to my pictures or my files to look for the exact same archives I just uploaded and delete them manually. I don't think we need duplicate items, so if I am uploading them to the cloud it's most likely because I don't want them on my phone anymore right? That feature would save me so so much time. Thank you!
Not able to play Live Photo’s
by Olya-lay on 2020/12/02 20:43
Hey. Talked to support already. And didn’t get my answer. I have a lot of Live Photo’s, so uploaded photos in .heic to Dropbox. When I download photo to my phone - it’s not live anymore. Sorry, but this important feature. And Live Photo’s not a 1st year in use.
Horrible Update
by Wataflyguy on 2020/12/02 20:18
WHY CANT I UPLOAD NEW VIDEOS AND PHOTOS NOW
SSO does not work
by ExteriorWheat on 2020/12/02 17:55
Can’t sign into Dropbox with SSO.
THEIFS
by bcofmwnxufjr djaksnf jcke ejz on 2020/12/02 16:03
DROPBOX DOESN'T GIVE AN OPTION TO CANCEL THE SUBSCRIPTIONS & KEEPS SECRETLY CHARGING MY CARD WITHOUT NOTIFICATION!!!
Apple watch version?
by Big Daddy Cool10 on 2020/12/02 06:44
Awesome app. I use it heavily on my iPhone and Windows laptop. Any Apple Watch version please? I so depend on this app and a Watch version would add to its awesomeness!
Monthly subscription
by queend888 on 2020/12/02 00:06
I bought the monthly subscription and it says I didn’t buy it. Still says I have no storage. Scam don’t buy
Dropbox scams & hacking
by Bambi722017 on 2020/12/01 14:38
Your Dropbox has many programming password issues. You need to research this since this is your application you developed.
Worse over time
by Tayfiano on 2020/12/01 01:29
Finally got tired of deleting and re-uploading files because Dropbox “decided” to convert my file to .heic which no device uses ever. No fix, no option to choose default, just Dropbox goofy decision. Frustrated, cancelled, uninstalled.
Unable to cancel this app
by Cordoba4@ on 2020/11/30 08:59
Gave a 1 star since I have been unsuccessful in canceling this app. I have contacted customer support but have given me the run around, from my side, the app won’t give me an option to cancel, beware when installing this app. Help , I don’t want to be charged after trial period.
Not bad at all
by everythingisblue on 2020/11/30 05:48
Dropbox is useful and good, easy to maneuver around, however I would love if the app allowed us to double tap when watching a video to go 5 seconds forward or back because it’s annoying when watching videos on Dropbox
Great for transferring files from PC to mobile
by Drew Meek 50 on 2021/01/08 00:40
I make a lot of things on my computer that I want to post to social media such as Instagram. However since you can only post videos through the mobile app I have had to transfer everything over. Before Dropbox I would email everything to myself, which took longer and filled up my inbox quickly. Then I got Dropbox. Now it’s as simple as pasting a file in the folder and ta-da! your files are in the drive. As for the app itself it is very clean and user friendly, people of all ages would be able to use the app without confusion. Also, I commend Dropbox for not putting any ads on their app! Ads cause so much clutter and annoyance, and since I’m on the free version, you’d think you’d have ads. But nope, this app is ad free! The only nit pick I can find is the small storage space of 2gb that comes with the free version. Granted this is plenty of storage for what I’m using, but for others who would like to use this for backing up their files would be able to store little content, especially videos which can be 2gb in it of itself. (For backing up media I’d go with Google Drive with 15gb of storage). But other than that, great experience! If you need something to easily transfer files from a computer to a mobile device, this app is for you!
Great! But...
by Sjshdudjnrj on 2020/01/22 20:42
Ok, so first off, I want to let the devs know that they did an amazing job making this app. It has a simple design, looks great, and is very user-friendly. One thing is that Google Drive offers 15GB for free, while I think Dropbox only offers 2GB. Maybe for the free version, upgrade that a little bit. Anyway, I mainly use Dropbox over any other service, because I believe it's better, but I might have to switch to Google Drive for more free storage. The one thing that I would add to it, is shortcuts. For example, if I could have all my files in one big folder, and them scatter them across different folders using shortcuts to the same file, in the big folder. I use Dropbox to keep my music MP3's, but I can't have them in different floders without copying and pasting, which would take up twice the storage. I would have multiple folders, and ,for example, have my song in one folder, and another, without doubling the storage. I would want them both to point to the MP3 in the big folder with all my files, that I mentioned before. I would love to have this tool, and I'm sure a ton of others would. This would definitely bring you over the top better than the other cloud storage providers. Thank you for making an awesome program for us to use!
Great App but very unstable after update
by KJP2U on 2019/06/23 18:34
I’m having the same issue as Dudebraj9000. I have an iPhone 8 and have been using Dropbox for years. I agree that the updates have had no added value other than adding additional steps. When I’m uploading photos, I can no longer scroll down to see which photos are uploading. It jumps back to the top. Also, when I go to a photo album from Dropbox to upload photos, it will jump to photos from 2017 or 2018 unless I scroll real slow. Also, if I “move” photos from one folder to another, it now leaves me at the folder the photos got moved to instead of the folder I was working on... really annoying. I believe that if I “copy” photos from one folder to another, it will put me back to the folder I was working on, which is the way it has always been. Lastly, I had disconnected any auto uploads or syncing to Dropbox from the start, yet there is an album again called Dropbox with photos sitting in it... some very old photos. So I don’t know if those photos were uploaded or not. I have never auto synced my photos with Dropbox because I like having control of it. I gave you 5 stars because I use Dropbox every day and I trust that you will fix these issues. Overall, it has been fantastic, but more so in the older versions.
Horrible Background Battery Usage
by Parvani Symphony on 2021/01/07 14:20
I really love the app and it gives me the ability to share my files between my iPad and my desktop computer easily. I originially got Dropbox because Google Drive was draining my battery by constantly running in the background. Well, my battery has been draining again over time by almost 30% or more at times. I checked my battery usage and Dropbox was running in the background for 7 hours straight. Why? I looked up the issue, and someone mentioned the only way to fix it was to disable it in the File app on my device, but I don’t want to do that, because sometimes I do need to access things from that app, or move things that way. I understand that it checks the folder in Files and makes sure everything is synced to the actual Dropbox app, but 7 hours? There’s also an issue where if I upload items to Dropbox within the app, if I close the app, it stops uploading. I have to have the app open for it to finish uploading. I’ve never had to deal with that before. Not sure if these are Apple issues or Dropbox issues. I hope there’s another fix for it though, because I shouldn’t be going to sleep with my iPad at 100% and waking up to it already down to 70%. I guess I will do the temporary fix in files for now, unless I find another cloud service that doesn’t drain my battery all day.
Useless/not needed
by dicky j 12 on 2020/06/04 17:28
My smart phone has my resume in pdf. Form and that should be it. But no, these stupid app companies are in bed together and so I have to keep downloading app after app after app just apply for jobs. Each app just another security risk, just another way for my info to end up in the wrong hands. Might as well be you know what in a box, Totally unacceptable. Zero stars is the real review. Stop making cloud based crap we already have through oh idk the 16 other apps that do a similar job. This is an edit...after reading some reviews I ask those people if they are using windows 98? Do you not remember that our smart phones and their services were already doing all of this? Did you not already have cloud based service through your smart phone brand or google? Why accept yet another app that is cloud based for yet another way to have your private photos and documents out in another cloud. “The devs are smart” yeah after building the same features into every other cloud based app they realized they needed another job so here is Dropbox, next year it will be “boxdrop” or “doccushare3000”! I’m sure there is some feature that is unique to Dropbox that has you all saying that it’s totally different. You mean something that could have just been added to any other cloud based service? I know it’s free but I didn’t want another app on my phone, another account, another, another, another, another......
Good features, horrible customer service
by MarlaE on 2020/05/30 14:09
I’ve used Dropbox for years with no issues, although it is overpriced and their peculiar insistence on landing you on “Recents” rather than “My Files” is annoying. However, if you must purchase Dropbox, do it on their site and not via the App Store. Here’s why: They sent me a note saying my payment method (Apple) was invalid and I had to “update” my payment method with Apple or lose my paid features on May 31st. Spoke with tech support via chat and confirmed that my payment info is up to date, and that it has successfully gone through for ApplePay, dozens of other apps, and a couple of streaming services. He escalated me to someone who days later sent me a boilerplate email that showed he hadn’t read anything from the previous conversation. I replied, explaining again. No answer. I wrote back asking for an ETA on a response, as May 31 was fast approaching. No answer. Then on May *29* — two days before the supposed deadline — I got an email saying “Your account has been downgraded.” Finally managed to resubscribe by severing my payment within Apple and purchasing on their site (although now I wish I hadn’t). And *still* no response from customer service.
One year no change
by TiredMomAndNurse on 2020/04/14 02:19
A year ago I reached out for help bc all of my photos I edited on my phone or the hundreds of “portrait mode” iPhone photos were uploaded in their original mode and their “edited” portrait mode. When you click “automatic upload” it uploads your photos in chronological order with dates they were created. Which is great. On the portrait mode or any edited photo, it uploads two versions. I was going through and looking at file size and deleting the one that wasn’t edited so that my terabyte of storage wouldn’t be full. The tip they gave me was to click “manual upload” and manually upload all of the portrait mode or edited photos that I wanted to not have doubled. I did this. The photos were not uploaded by date taken and the file names were changed. But they were not doubled. Then, I clicked “automatic upload” to upload all of the other unedited photos and it still uploaded the edited ones I had manually uploaded bc the file names were different. I have reached out a handful of times about having an option to click or fixing the manual upload bug that changes the file names and causes more duplicates. No changes have been made. Dropbox is the most expensive storage app but don’t expect the most expensive quality.
I really wanted to like Dropbox
by Artemis12234 on 2020/02/03 16:43
This is a review on Dropbox in general. I wanted to use Dropbox to back up files I accumulate on both my phone and my computer over time onto a cloud. This includes work files (minimal though) and (mostly) personal photos/videos. But I have so many issues syncing files whether it be from my phone or my computer, I just can’t do it anymore; it takes way too much time. And I’ve had the paid version for a couple months now! I thought maybe Dropbox just had a learning curve but the issues are perennial. I constantly have to troubleshoot the syncing and google solutions for things like clearing the cache on my Mac. It’s like I have to treat Dropbox like a baby, only back up 50 photos at a time or it glitches and never uploads at all. Even troubleshooting pages from the Dropbox website don’t solve my problems, even if it’s only 4 simple steps. I don’t understand—I thought DropBox was a large and reputable company used by professionals. I’m using Dropbox for mostly light, personal reasons and it doesn’t work properly. Looks like I’m going to have to back up the old fashioned way: external hard drives.
Great app except...
by aWiiPeanut on 2020/04/14 13:16
Overall this is a great app. It allows you to categorize your files just like on a computer with folders and sub-folders, etc. It is relatively easy to move files around from your ipad or phone, send them to another app to markup, and upload. The main problem I have with this app is the buttons at the bottom of the page when you are viewing a document. They have recently added a big blue button right in the middle at the bottom that says OPEN. The grid and magnifying glass buttons to the left of that were bad enough but now I have to try and read around the big OPEN button as well. I use Dropbox a lot for quizzing myself and I’ll save questions/answers and scroll through them, answering them in my head as I go. The buttons get in the way of reading my questions because scrolling too much will show me the answer. These buttons need to be added into the top banner or lower banner and not on their own. It would make this a 5 star app for me!
It deleted my entire Desktop
by KeoniKS on 2020/04/24 07:47
After a recent computer crash I had I was attempting to put things back to normal and reinstalled Dropbox. After it installed and logged in it was already full but attempted to copy and sync my entire desktop. This didn’t happen before when I first installed it and it began lagging my entire computer. So I tried deleting the folder but it took my entire desktop from my computer and multiple files ranging from personal and work. Trying to recover failed because there file box it was trying to sync was only a partial download and only had file folder names and none of the content. I’m not gonna pay for an app that will try to take on more than it can handle on the free plan. I’ve only used this app to make it easier to share files between computer to phone not entire programs from the desktop nor did I ask it to sync. I might have screwed by a simple update for the sync computer but I never had an option for how to sync it and I usually have to initiate it but this was unexpected and stacked up on current problems.
One last thing
by Nightmare13473 on 2020/02/09 23:48
I’m really happy u added a Dark version to it, now I’m not straining my eyes with all the white, I never liked bright things, but to get to the point, there’s one last thing I would love for u to add to the app. I download audio files on Dropbox and I use it to listen to it when ever my WiFi decided to cut out for a few hours (ya it does that I’ve been trying to get it fixed) now it plays the files just fine, but whenever the song ends, it doesn’t go to the next one, so I have to stop whatever I’m doing, go the the app, and either replay the same song or just find a new one to listen too. And I don’t like being stopped in the middle of drawing or doing work. Is there a way u could add a media player or something? Like when u play a music or video file it just goes or opens up the media player? Plz if u can do it I’ll be very great full, I'd definitely have less distractions when I do my work.
All files lost and not given a refund
by Tahisha on 2020/02/12 16:57
Edit: The company’s response is unacceptable to me, neither taking accountability for their lack of communication or defrauding me out of my money. I will never be using or recommending their services to anyone and with these business practices I am sure they will go out of business sooner rather than later! I found charges on a credit card statement that I thought had been cancelled going back two years with a monthly subscription to Dropbox. Because the account was linked to an old email address that I could not recover, I lost about a thousand photos of my family and travels. When I contacted Dropbox the agent I communicated with refused to speak with me on the phone, could not recover my photos, would not refund me the monthly subscription that I had been paying for this “service” unless I gave them my credit card number over email, AND would not let me speak to anyone else. If I could give zero stars I absolutely would, this is a horrible company. Google Drive is superior in every single way and I have never had a single issue with them!!
Scary! Shared link - My recipient has access to my Dropbox account
by Travel brain on 2020/10/01 20:45
Hi. I have been using Dropbox for many years now. And it’s in my top three apps of about 200 apps in my iPhone. I will still “after this incident” give 5*. But something SCARY happened to me today. It goes like this..... Today I sent five links to one of my clients. I sent the links via outlook app on iphone 11 pro. After few hours my client called me back and said "I can see ALL your folders in your DropBox Account". I went to my account shared tab, so I may delete those links. Suprisingly those links are not in the shared link list. Then I went to the security tab in settings and I changed my password. Then I logged out from dropbox in my phone, and sent an email with shared links to myself. When I click the links I received, they automatically open my dropbox, though I'm signed out. To confirm that I launched my dropbox app but it asks me to login. Finally. I took down ALL my files and transferred them to my iCloudrive . My Dropbox account is empty now! Anyway. I think this is a big security issue. For now, can some one help me to expire the liniks which I sent to my client. Or is there a way to recall an email that I sent fifteen hours ago. outlook app for iphone. please help. thanks
Stop changing stuff!
by Dudebraj9000 on 2018/09/18 09:03
Why do you guys constantly insist on changing the whole interface of the app? Seriously. Every update things are different, and not in a good way. Also, I can’t scroll down on my synced folders anymore. It makes my files disappear when I try. This started after the recent update. I’m not one of those “let me speak to your manager” kind of people but I just had to let you know how bad my experience has been so far. Please fix it, and leave it that way unless there’s a really important bug to fix. Also gave you 5 stars because I know you’re hard working people over there and I pay for pro. Don’t hate the app, just hate the constant changes to the overall look of the app that honestly seem more like a step backward than forward.
Too much money for notta lotta “service”
by The Notorious t.i.g on 2018/07/12 00:39
After the recent update, DropBox stopped working properly for camera-roll upload on my iPad. Their solution? Remove the app, forget the network, fully restart the iPad, re-connect to the network, and re-install the app. Seriously? Good thing I have nothing else to do ... oh, wait. Basement flooded. So yeah, I have something else to do that's rather urgent. Good news is that yes, this did in fact resolve the issue, but really, I have other things to do in my life than reset apps with updates that fail. Especially when paying $75/month for the business version. For $75 a month I expect a MUCH better UI, amazing support, in-file search (not just the file titles), and so much more. Instead, we get the un/re-install merry-go-round, an ok UI, low-availability support (US normal business hours only), and an amazingly klugey sync setup. Heaven help you if your Mac has an external drive. What happens when you get a new Mac? It downloads everything from Dropbox again, even though all I did was remove the USB plug from the old machine to the new. Good job, Dropbox. Well done. Now I gotta wait for 4T of data to re-synch. Their super awesome support response? Well, we told you external drives might not work as expected. I’m totally looking for another service. Seriously, $900 a year for this? I feel like an idiot for locking myself into this “service”.
Attach a Dropbox File to an Email from Within Gmail Not Supported on an iPad
by SoulForce1 on 2020/04/08 01:10
I am paperless and use DropBox for literally everything business and personal, therefore, I find it extremely annoying and cumbersome that when composing an email using Gmail on my iPad I cannot attach a file directly from Dropbox. When I select the attach function (paper clip), the only options for attachment sources that appear are Google Drive, camera roll, and recents. The online help forums state that I should approach the problem in reverse, namely, open my file in DropBox then select Open File in Gmail. While this does open a new Gmail message with the file as an attachment, this backward workaround is useless if I already have started composing an email within Gmail because the attachment cannot be assigned to another preexisting email within Gmail. Also, there seems to be no way to attach more than one file to the same email. Email attachments are a very basic function that every user needs so I would think DropBox would make fixing this issue a priority.
The love is gone...
by Kht2015 on 2019/10/09 13:21
I used to love Dropbox. Started using it when I was a student when it first came out. Now I used it mostly for ebooks in the .prc files and export directly to Kindle. Have it on both my Iphone and Ipad. But for some reason after the last update I cannot directly export those books to Kindle anymore. When I click on the file Dropbox doesn't recognize it as a Kindle document anymore and came across as data and said it is incompatible with Kindle when exporting. I have been doing it for years. It still works on my Iphone because I have not updated. I was planning to upgrade to a better account but with this issue I am about to jump ship and forget Dropbox altogether. Every major update brings more headache. I am considered tech savvy and can navigate thru pretty much major upgrade/updates on most apps. But this is just too much. I have many files in .prc and now cannot export.
Doesn’t work
by FunniestWriterOnTheInternet on 2020/12/09 20:07
I have tried hundreds of times to use this application in different capacities, and it does not, to even a slight extent, serve the purpose it’s intended for. My hatred for this stupid website and this stupid app goes beyond words. The frustration is difficult to articulate. The frustration is furthered by the fact that an app that can do what Dropbox is intended to do would be remarkably helpful. I have tried with four different email accounts. I’ve tried not using an email account at all, but even the simplest of tasks do not work on this useless pathetic excuse for a file storage site. If you don’t have an account and all you want to do is download or view a file in someone else’s Dropbox, forget about it. You’ll just be continuously harassed to pay for the service. If you do pay for the service, the same issue, constant notifications asking you to pay more or telling you your storage is full even when it’s entirely empty. You will find more joy and success doing something like jamming a screwdriver into your eye socket.
Thank Goodness for Dropbox!
by Rebecculous on 2020/10/28 12:38
I’ve been using this app for...holy cow! Almost ten years! And over those years I’ve had 15 different devices: 1 laptop, plus numerous phones and tablets. I always install Dropbox as part of setting up any new device. About a year ago I met a young couple in crisis, suddenly homeless after his dad died suddenly and they lived with him. The landlord locked them out as the coroner departed...anyway; I naively let them stay with me and they robbed me. The worst thing they took was every dead iPad from the last ten years and all the photos therein. Years of photos, irreplaceable photos of children and grandchildren, even photos of older photos of my parents as newlyweds, etc...they are so precious. Fortunately, I have Dropbox and all my photos upload automatically.
Never liked Dropbox and still don’t
by Conan the Reviewer on 2019/03/14 04:17
This app is confusing and hard to use. A friend sent me a Dropbox link of a song file, and when I clicked on it I got the option to either get the song in the browser or “download the app,” which I had already done. I clocked the latter option, and it just brought me to the App Store. When I clicked open no notice appeared about the download; it just took me to the app. As far as I can tell there’s no way to search through emails or Facebook messenger from the Dropbox app to download the link. I then went back to the link and clicked the other option, “open in browser,” which took me to a playable file but again gave me no options to download the file. I’ve always had problems with Dropbox, and the only time I use it is when someone shares something with me on it. This was one of those times, and though this was my first time using the iPhone app, I came away from it disappointed as usual.
Great except keeps losing recent files
by Paul, just Paul ... on 2018/10/26 00:27
99% of the time when I used this app, it is to do something with one of the three or four files I have most recently edited. For some reason this app keeps losing track of those, which makes it take much longer to use. Last time it was because they forced dropbox paper towns artificially find a recent list, this time the paper staff is back again and all my recent files have disappeared. There is no option to remove the paper spam from the recent list. For bonus points they say it’s easy to contact them if you have problems about the app. It isn’t. When I finally found a way, their support page doesn’t work; it won’t let me choose a device and therefore won’t let submit a ticket. This is of course on my iPhone, the same device the app is running on, using safari, the default and dominant browser. Ridiculous.
Now that it’s fixed, it works well.
by Thistlelip on 2019/11/18 22:50
A few days after leaving this review with a one star rating the issue was fixed. When this app is working it’s quite good. This app was great until a few weeks ago when an update removed the ability to close a file and have the entire screen be for the titles of files. As it is now, the only way one can view titles of files that are more than seven characters or so is to start the process of moving a file which then gives a screen that shows the titles. I pay annually for Dropbox and thus have another 9 months before it will be financially feasible to switch services, but if you have not already paid for Dropbox, I cannot stress this enough, DO NOT PAY FOR THIS app. At least until such time as they correct this issue. It is practically unusable as is.
Dropbox doing everything they can to devalue the free account
by rktca on 2020/07/31 17:56
I know that Dropbox needs to make money to survive but going from $0 to $120/yr is a huge leap for what is now a commodity service. I don’t need 2TB of storage and there’s nothing in between. For cloud storage all I need is like 20GB (which Dropbox doesn’t even offer). For secure cloud backup use something like Backblaze. The new-ish three device limit is so annoying I am likely to just swap over to Box and be done with Dropbox. I have like 6 devices that I used to sync up. Removing free features certainly won’t “convince” me of the value of Dropbox paid plans and is more an indicator of how little I can trust Dropbox. Perhaps it’s intended to get rid of customers who won’t pay $120/yr. At least they haven’t had a security breach (that I’m aware of) for a few years. Please remember to encrypt any files on Dropbox that you don’t want someone else to read.
Now Requires App Subscriptions
by justmyopiniontoo on 2020/02/27 16:44
After years of being able to view PDFs, Spreadsheets and Documents, the app now forces one to subscribe to Adobe, Excel, etc. To what purpose? Those of us not using it for business are not trying to update anything: we’re only wanting to view documents that we generate elsewhere. Without the option of “view only,” this app has become useless and only gets one star as Apple won’t allow zero. Edit to Response to Developer’s Reply: I am able now to either open a password protected file for view-only by selecting the “go” key on the keyboard, bypassing the “open” icon for Excel, or ignoring the “go” key and selecting the “open” icon to follow the Excel pathway to edit the file. Thanks! Response to Developer’s Reply: Your reply is demonstrably false. Despite the indications in your help link, the App stopped opening Excel and PDF files that are password protected without using Excel and Adobe. There’s nothing like entering a password in response to Dropbox and then dealing with the prompt maze of those applications to finally get another password screen from them. After years of successfully entering file passwords at your prompt, this happened after *your* upgrades and before I chose to update to iOS 13.3 from 12.x. This is all on you.
Support
by KENO4RENO on 2020/12/16 10:57
Don’t have the business Dropbox I have the lower one I don’t need a business one because I’m a single person that does not work but unfortunately there’s no support for anybody that pays $118 a year instead of the $200 a year of having a terrible time I accidentally canceled my subscription and I’m trying to re-activate it and pay and there’s absolutely no way to get a hold of anybody in the business account people will talk to you but they won’t help you because I’m not business you should have support for us as well we’re not that penny-ante that you can help us. Your response to me was do I want to change my review the answer is no and you’re not getting it I never had a business account with you ever only the personal account can you send me the splitting things to get help by upgrading it’s all about the money with you people instead of actual business in the care of the actual person insane every year I’ve been with you for over 45 years I’m done hopefully my pictures will be safe
Five stars for completely disappointing me!!
by keilaa.17 on 2018/07/24 10:01
I’ve had this app for a while now. They promise to keep all your pictures safe “NO MATTER WHAT” which is all a lie! Let’s say u lose access to the account for a bit so you are inactive with it. Well without them even asking for your permission, they decide to erase your account and all the pictures you saved with it!! I completely believed them like an idiot and deleted my pictures and gave it to them so they can “KEEP IT SAFE” and without even consulting me or thinking about the fact that I have important pictures and things I actually wanted them to keep safe, they just erase and pretend like nothing ever happened. I completely do not recommend this app!! PLEASE DO NOT DOWNLOAD IT!!! GET EVERALBUM OR EVEN GOOGLE PICTURES BUT DO NOT USE THIS!!!
Connect A computer
by Hotshtuf on 2018/08/06 20:35
Oh my gosh! I was having a difficult time logging in on my desktop - trying to remember my password and it wouldn’t let me in. I figured I’ll just continue to use the app on my phone, until I saw the “Connect A Computer” button. I pressed it and in a matter of seconds (I’d say less than 45secs) I was able to get into my account on my desktop computer. It was just three easy steps! I’ve been using Dropbox for almost 8 years and thought it was good but nothing outstanding enough to write a review until now. I just hate the little badge icon that appears on a document when saved in Dropbox. I hide it but it comes back... All good tho!
Feature needed!
by Fer.Oropeza on 2020/12/03 01:27
Hi! I've been your client for over a year now, and I truly believe Dropbox is the best cloud storing app out there, it's the only one I pay and need honestly. I would just really love if it would give me the option of deleting what I upload, right there in the app after uploading my pictures and files. IPhone is too bad to organize pictures because they're all on the camera roll, so I usually organize them on Dropbox, but it's kind of annoying having to go back to my pictures or my files to look for the exact same archives I just uploaded and delete them manually. I don't think we need duplicate items, so if I am uploading them to the cloud it's most likely because I don't want them on my phone anymore right? That feature would save me so so much time. Thank you!
Deleted all my photos
by Piano Mom 0102 on 2019/10/05 23:59
I received emails from Dropbox saying my account was being deleted due to inactivity. (This is a data STORAGE service. How active is one supposed to be?). Their website said data would not be deleted for 2 weeks after the user’s account was closed. I contacted customer support the day I received the email that my account had been closed. I followed the online instructions to reactivates account. However, my photos were gone!! Customer service was not able to help retrieve the photos, nor provide an explanation as to why they were deleted within hours after the account was closed. Your data is not safe on this site, especially with the free version. Dropbox, don’t offer a free version if you are not going to protect the user’s data. I am not referring to the security of the site, but rather the lack of regard they have for the data of people using their site. Two words: Google Drive Bye Dropbox.
Garbage for how much everyone is using this service
by Zazzers on 2019/04/12 03:16
My buddy has been trying to send me links on Dropbox for years and i used to always have problems with them yet I’m very computer savvy. I finally just signed up for an account because I was forced to transfer some legal documents. As far as I’m concerned dropbox is poorly designed. It should be so extremely simple yet it it is so extremely frustrating. On the desktop I have to login only to get to another page where I have to login again I go back to the first page it seems to be a verifiable page on by dropbox yet it just takes me to another login page very frustrating. Yesterday I’m trying to send the second MP4 file to my lawyer and it just won’t share it this year option is not even there. I could go on but I don’t care. I will pretty much avoid dropbox as much as possible and look for another file sharing service like you should too !!!!
🚫 Not upgrading
by The Blonde Cookie on 2018/10/30 02:50
After looking down the long list of seriously bad recent reviews, I’m NOT doing the latest upgrade (operating under the theory “if it ain’t broke, don’t fix it”). What I’m using now, while far from perfect, is adequate; I don’t have to wrestle constantly with the software, and I know what workarounds I need to employ to get ‘er done, so…its not a perfect world, but no new surprises. I already knew their customer support was nonexistent; I have a “story” of my own. I hope someone sues them for false advertising (for claiming they have customer support). I’d say it’s possible to win that in a court of law: if someone pays for a product and substantially relies on the written description of something (“we have customer service available to serve you,” or whatever is written), there’s a case to be made if the person or business incurred a provable loss due to that reliance. Hmmm… 🤔 Dropbox appears to have gone the way of so many apps - it’s all about the Benjamin’s (as opposed to quality, reliable customer support). But, of course, the less peeps employed, the better the bottom line looks. I noticed, however, that their marketing department must be working overtime. How a 4.7 star rating is possible with as many really bad (recent) reviews is absolutely beyond me. Of course, no one would ever skew the review numbers to make an app look more attractive, would they? 🙄
Gone down hill
by gtw145 on 2020/10/19 15:08
This use to be great but now it is horrible When I am in need and there is a issue there is no support. The support is so bad it just as well be non existent They have a silly chat box that serves no reason other than to frustrating you more . Twitter support for a company is a sign someone is hiding for their responsibility. If need they don’t respond! Not here is the worst one A community based support meaning the owner of this community is so lazy it is passing its duty to the customers! When I made a post it took 5 days to get a response then the person could not help . The drop box feature and app doesn’t play well with others and is absolutely blocked by Chrome so sync a resume through Drop box is a fight every single time . If you have important stuff you need to save don’t do here because if no improvements are made you will lose access and with lame support options that means you are left out to dry! If your our paying for a premium services from here then you better make arrangements because any company than is unprofessional enough to charge people money without a customer support service is bad news and the reviews are starting to reflect this. There are other options that are free with 3 times the storage of DropBox and Drive that work beautifully with all browsers so google alternatives .
Love DB, wish I could afford you
by Jeslive on 2020/10/20 19:14
I don’t remember when I signed up for DB, but over that time I’ve been able to save stuff that I couldn’t find a place to save on my iPad. Do I sound digitally challenged, I am. I realize DB must be an excellent tool for business, etc, but as an individual Im thankful to use it to keep my info safe and organized. I wish there was a low-mid level sub price, because it would be worth it to me to have a secure site I trust. I understand marketing to business and generating revenue, but I’ll bet there are lots of individuals, who don’t need 2 TB of storage, who would like a safe option with a reputable site...(and don’t want to seem like unappreciative mooches). In any case, thank you. FIVE STARS!🌟🌟🌟🌟🌟
Music Player?
by moukeefe on 2019/09/29 20:55
I’ve been using Dropbox for years. It’s great. One thing I’ve always wanted to have though was a music player that would play consecutive songs or playlists/folders. I have many original music projects going on at any given time and I like to be able to listen to them for further writing inspirations whenever I have a free minute, which is usually when I’m riding my bike from one place to another. I end up having to look down at my phone while I’m riding in order to start the next song and it can get kinda dicey while riding a bike. I have no other issues with the app besides not being able to listen to my music files consecutively. That would make it perfect, for me anyway. Thanks, keep up the good work!
Not worth the hassle if your expecting to store things long term
by laurenie338 on 2019/12/13 17:46
This was one of the first file sharing cloud apps. However, there are much better more efficient apps out there now as the way they promote cloud is old news. Now with cloud you can usually use the storage with or without being active for x amount of months etc. it will always be there so long as you don’t delete from it . That is not the case with this app and seems to be a common complaint . Many have lost important files including myself on account of not seeing a deactivation email. Moral of the story is drop box is out google cloud and icloud are in . Drop-box May as well be obsolete when compared to the other Choices now , that don’t delete your files just after 12 months of inactivity.. 🤷🏽‍♀️
A love affair gone sour. Where’s the Integrity?
by Ti leaf on 2019/07/03 03:39
I LOVED the old Dropbox. The more bells and whistles you added the worse mess my Dropbox life became. I relied on you for when I traveled and I am a writer, and am heavily research and archive needy. It used to work for me. Now I am somehow getting crossfeed from Microsoft Word, and the files that get into Drop Box, just show me weird icons with “data”. But no data or files. This is beyond maddening. I upgraded to add more storage for the creative arts work my husband and I do, and now my photos are stored in some bizarre, indecipherable logic, and with over 12,000 of them...that is a drag. I agree with every single person who said, it used to work great and the. Upgrades shoot me in the foot for several weeks of forensic admin to get it sorted. I have work to do besides the fact that customers are not paid to work for Dropbox. Please become more user friendly else I abandon Dropbox, and move my data world to my own online island! Thanks for taking this as not a complaint, but a call for the Integrity of the initial DropBox Platform.
DON’T DELETE THINGS OFF OF IT!
by Splazzatch56 on 2020/09/24 19:14
So this is perfect. I can get things from my ox to my phone. Everything about this is useful. Except for the fact that downloading the application on your laptop never works. Nothing I ever upload on it shows up on my phones app. It’s horrible. It takes 10 times longer on the website and half the time it cancels. The website works, but the app on pc doesn’t. The big issue I have is that I uploaded it to the app on my pc. But I realized it didn’t work so I deleted off of that and went to the website. Big mistake. It deleted that ENTIRE FILE! I am not happy with that. And the thing is it didn’t even tell me it would! It didn’t even ask for confirmation! It’s a terrible thing. Please fix this and this will be perfect. Oh and one other thing. WHY DO YIU ONLY GET 5 GIGABYTES WHEN YOU DON’T PAY FOR IT. It also doesn’t help that they really overprice it.
Horrible
by donna381 on 2019/01/06 18:09
Useless app. Not user friendly. I spent an hour just trying to figure out how to open a file, seriously an hour, and could not get past “download Dropbox paper”. Never succeeded in opening one file, much less sharing files between devices. Googled help for this app and was told to click buttons that did not exist (but clearly should exist!). You would think an app that is supposed to help you manage documents would at least have a straightforward way to open a file. That’s the most basic thing most users would want to do and after one hour a person of at least average intelligence can’t do it. I typed the name of my document in the search bar and it told me it wasn’t found. Double checked for typos, again it wasn’t found. Tried with just one word which I knew to be contained in many of my document files... still “not found”. Ridiculous and frustrating.
Picture & Video upload is broken
by Ktobs on 2018/10/27 16:12
Picture & video upload now constantly crashes. Very slow upload when it does work. Refuses to upload when the battery is low (even if its plugged in and currently charging!) If I have low battery don't you think it would be IMPORTANT to be able to upload/backup what I can before it dies?!? At the very least they should be an option that says 'continue anyway'. And if the phone is already charging I don't see why that matters? I can't upload a SINGLE picture? Really? Why does dropbox decide when I can or can't upload pics? This used to be a great app but recently it's falling apart. The media player is missing many desired features like fast forward/rewind 15 seconds, etc. Please fix the app! I've been a long time customer but I'm finding more frustrations than conveniences. Please fix the pic and video upload! App constantly locks up and crashes.
Dropbox has been hard, but paintings look amazing
by Max sword on 2020/08/26 03:53
Ok so really Dropbox is good at some things and amazingly competent at other things. They will not support the Dropbox app ( I didn’t know) the instructions are finally being edited for clarity and ease of understanding. Answers can be hard to get, although they reply fairly quickly, simple answers can take multiple emails. Now the amazing way they make my digital scans of paintings is off the charts!! Stratosphere type work. The files fit the whole frame for mobile responsive design. The file handling can be screwed up to easy( layers and nested files and folders) as you learn. I had a hard time learning Dropbox, but it was mostly my fault and now I’m really enjoying Dropbox and trying to explore all the options available.
Long time user - one ask!
by naliye on 2020/05/22 16:25
Hi there! I’ve been with Dropbox for what feels like a common law marriage length of time. I’ve been backing up all of my photos for years to Dropbox rather than keeping them in my iCloud. There is one feature however that I’m DYING for you to implement. In the Apple photos app you have this open search technology where you can search “apples” or “beach” or “Mom” and the photos get easily pulled up for you. I would be over the moon thrilled if you could build a search functionality like this to the Dropbox app. I spend so much time digging through years of images. It would take forever to move them back to iCloud just to make it easier to index but I am tempted! Thanks so much for hearing me out. Appreciate it!
Worst service ever!!!!!
by vedeta h on 2019/01/05 14:43
I have been a Custumer for over 10 years no problem. I have a yearly contract with them. This year they took the money out of my account. In June 2018 and turned off my service in July 2019. I have been fighting with them for months I gave them the receipt from my account and the Apple store. The app say active until June 2019 but when I go the the app it say full must pay money. They said they didn’t get a payment so I need to pay again. I have tried to contact them. You can only talk to them though email or twitter they will not call you. They don’t respond or slow to respond. After months of trying to get in touch with them and proving I paid. They still did not turn on my service. I called the BBB on them and they never responded. Something so simple to solve has turn me off from this product and has made me find other services better than this.
Unnecessary changes
by Geza X on 2019/07/31 18:49
Sometimes simpler is better. WHYWHYWHY does everyone try to turn their apps into a social media platform? Why. I’ve tolerated the various updates and additions because Dropbox has done one thing extremely well: transfer files and sync them to my Mac desktop. In that one function Dropbox has an unparalleled lead. But Dropbox PAPER? No, we use google docs for that and always will. Sorry. Comments? Not needed, rarely used. Sharing? YESYESYES that’s what it’s for. Sharing files. Photo sync, sure why not? I don’t use it but good to have. I’ve watched many developers “upgrade” their apps right out of business, making them cumbersome and glitchy in the process. PLEASE STOP you have such a robust platform already! We don’t need the toys, it just makes the app messy and childish. It’s hard enough to keep things synced and shared over a variety of different uses. I’ve been using Dropbox for maybe 10 years and run a whole business with it. Has always worked properly and stood the test of time. Your desire to compete in areas where you aren’t needed is going to downgrade what you are #1 in—transferring and sharing files easily and without confusion.
Great, but lacking
by The Terroriser on 2019/05/15 03:59
Dropbox was good, good for storing all my files, but it had too little space. 2 GB. For all the files I need stored, I had to make 4 TOTAL Dropbox accounts. At a certain point I realized I can’t deal with this anymore. And I look into transferring my files to Google Drive. Giving me 15 GB of storage FOR FREE! I try to export my files to drive, only exports one file. I search all around! Nowhere does it say “export to drive”. I get I could have done it manually, but we’re talking folders and 6-8GB’s worth of documents, data, pictures, and whatever else. No way. I find a chrome extension, connect the account, let it sync my Dropbox to my drive! All of my dropboxes are COMPLETELY useless now! Don’t get me wrong, Dropbox is great. But hey lack in storage and refuse to give you options to transfer elsewhere. They don’t want to let you go.
The one app I can’t live without
by Kaiaim on 2018/07/14 20:29
What can I say about an app that gives me access to everything I have from my cell phone- simple intuitive fail-free. The biggest tech mistake of my life was switching briefly to another service which lost my data and treated my like dirt when I asked for help. There are few things I’d like Dropbox to change but they aren’t specific to the app. The only app bug I’d like to see changed is the folder size limit which does not apply to desktop versions. it has been an inconvenience to break up one of my large folders, but still worth it to have my whole life with me anytime anywhere.
“Camera Roll” is not the same as iOS’s Camera Roll
by SeriouslyDave on 2019/04/13 15:34
Reply to the Developer Response: The Developer’s reply discussed automatic photo upload. However, I was not talking about automatic upload and did not use the term. Therefore, I have modified my review to clarify. —- Review —- When manually selecting photos for upload from an iOS device, Dropbox is shows an iOS Moments view of iOS photos. Dropbox calls this “Camera Roll” even though it does not match the iOS Camera Roll. Worse, Dropbox does not offer a way to select photos for upload using a view that’s in iOS Camera Roll order. You have to remember the date you took a photo or do a whole lot of scrolling if you have more than just a handful of photos (scrolling is required because of the screen space wasted by an iOS Moments view). This is a not user-friendly approach. Another issue is that you must tap each photo instead of being able to slide your finger across the screen to select multiple. These are not the only usability issue I have with Dropbox and I use Dropbox less than I would like because of them. However, it still remains somewhat useful to me so I gave it three stars.
Camera Roll Does Not Auto Upload To Customized Folders
by Infamous334 on 2019/05/05 17:43
My biggest issue for a few years now is that when taking photos I could have those photos uploaded to specific customized photos. This was an option via settings 2 years ago but for 2 years now it defaults to a folder “Photo” with no chance of selecting which folder. My business has 7 field agents taking about 30 photos each day of real estate properties. I use to be able to create folders for each user and have their photos upload to their specific folder per device. In the office it was very easy to sort out which photos were taken by each agent. Now they dump all into one single folder “PHOTOS”. I have talked to development about this but they tell me it was a 3rd party license called Carousel that allowed them to upload to customized folders but they failed to renew the 3rd party license. Now I get emails stating as of May 7, 2019 my version of the product will fail to operate unless I update but when I go to App Store it tells me I have the latest version. Should the product fail to operate as of May 7, 2019 we will move everything to ICLOUD because the support and tools we need simply don’t exist anymore. This product that once was very good simply does not support my business workflow anymore.
Bait and switch paywall tactic
by El Grayso on 2019/10/24 01:33
I use a lot of devices. Dropbox was the universally accepted free cloud service and a ton of apps spent a lot of effort making them work with Dropbox because of this. Now Dropbox is behind a paywall if you want to use more than 3 devices. That’s fine and I’ve ditched it for Google and Apple which I pay for and are affordable. The problem is that a ton of apps still only link to Dropbox, something they decided to put weight behind due to Dropbox being accessible by all. Most cloud storage apps allow upgrades for more space if you like their service. A reasonable competitive tactic. Dropbox’s tactic feels manipulative, and more like a random to keep the systems users have already set up between their devices. Dropbox is free to do this. It’s a free market. But users are also free to give them 1 star and ditch their company in response.
Need Office 365 subscription?
by Conan444 on 2020/02/09 17:46
I have been using free office apps on mobile devices and a 2011 personal/home license on an iMac. Now a message pops up saying I need an Office 365 subscription to edit Excel spreadsheets and Word docs on my iPhone. Is this an error? Or have Microsoft’s or your policies changed? ————————— Thank you 🙏 for your response. I do not have a device with a screen 📺 over 10 in. Just an IPhone and iPad mini. The prompt says sign in with an office 365 account in order to be able to edit, but it turns out you can just sign in w/your regular old Microsoft/Outlook account. This is very sneaky of Microsoft. I was almost about to purchase a subscription!
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Dropbox - Backup, Sync, Share
Description
Dropbox lets anyone upload and transfer files to the cloud, and share them with anyone. Back up and sync docs, photos, videos, and other files to cloud storage and access them from any device, no matter where you are. And with advanced sharing features, it’s easy to share docs and send files—large or small—to family, friends, and co-workers. Features: • Automatically upload videos and photos from your camera roll to cloud photo storage—all in the background—for easy video sharing and photo sharing. • Access any file in your account—even offline—and preview over 175 different file types with no special software required. • Easily send large files by copying and pasting a link you can give to anyone, even if they don’t have a Dropbox account. • Scan documents, receipts, IDs, photos, and more using your mobile device and transform them into high-quality PDFs, so you can view and send anywhere. • Sync folders on your PC or Mac to Dropbox with computer backup, and recover older versions or restore deleted files with version history and file recovery. Sign up now for your free Dropbox Plus trial. You’ll get 2 TB (2,000 GB) of storage space—that’s enough room to save files from all your linked devices. We’ve also introduced some new features as part of your Plus plan: Dropbox Passwords to store and sync passwords across all your devices and Dropbox Vault to secure and organize your most sensitive documents. And with Dropbox Rewind, you can roll back any file, folder, or your entire account, up to 30 days. Existing Plus customers can upgrade to Dropbox Professional. With 3 TB (3,000GB), you can store all your stuff—from work projects to personal photos—and have space to spare. You and your clients can comment on most file types without leaving Dropbox. And you can protect your work with a watermark, add shared link controls, or rewind your account up to 180 days. Before starting a trial or completing payment, you’ll see the plan price. This amount will be charged to your iTunes account at confirmation of purchase and on renewal and will vary by plan and country. Dropbox subscriptions renew monthly or yearly, depending on your plan. Your account will charged for renewal 24 hours before the end of your current billing period. To avoid auto-renewal, turn it off in at least 24 hours before your subscription renews. You can turn off auto-renewal anytime time from your iTunes account settings. You can manage and cancel your subscriptions by going to your account settings on the App Store after purchase. Dropbox is a secure cloud solutions leader trusted by Fortune 500 companies for their most sensitive data. Over 14 million paid users choose Dropbox because they know they can count on a company that’s also dedicated to their security and privacy—no matter what they do or where they are. Let Dropbox be your all-in-one file storage, file organizer, file transfer, and file sharing solution for all your devices. We’d love to hear from you! Join the Dropbox community: https://www.dropboxforum.com Terms of Service: https://www.dropbox.com/terms Privacy Policy: https://www.dropbox.com/privacy
trash
by isaiah14442 on 2021/01/15 19:48
do not get this app or trust it i had files in my account and they went through my privacy and delted all my files and deactivated my account do not waste your time on this garbage app
The worst
by aviatorboots on 2021/01/14 21:05
If you are a photographer do not use this. You will lose business. I hate it. I’m a busy person and you have to be a space engineer to figure out how to cancel it.
Dropbox
by Bgibbsmorgan8* on 2021/01/13 05:54
This is great and fun,very enlightening. Yep thank you.
Very obtuse and hard to use
by lauhprofessor on 2021/01/13 04:37
I can’t use offline files as if they were in my file system...which makes this pointless. Saving as file is hidden behind a bunch of clicks.
Drop DropBox
by McMatz#1 on 2021/01/12 13:55
A company that supports Marxist groups such BLM does not deserve my hard earned American dollars! WakeUp and WalkAway!
Hi
by samurai zzz on 2021/01/12 02:58
Hdurirjt
Owner
by Robart1 on 2021/01/11 20:16
I don’t like the syncing and can’t find out how to stop it. Can you tell me where those settings are?
Hard to navigate
by BTC1968 on 2021/01/11 16:56
I have consistently found Dropbox to be difficult to manage, and/or to find, share files.
Love Dropbox
by DatLongStaff69 on 2021/01/10 17:51
So easy and convenient 😍
Have had for years
by dardar on 2021/01/10 15:56
This app is an antique, but can’t leave now I have over 6000 photo’s. Upload from Phone takes forever and it is expensive for what they offer.
Love it
by kiwi_the_bear on 2021/01/10 04:32
Great service!
Stop notification spam!
by Axomus on 2021/01/09 20:25
Overall this is a useful app. There are features I like about Dropbox which is why I have stuck with it. File requests, clean interface, simplicity. However, there are two major annoyances. I am sick of apps which rely on notifications to function properly, taking advantage of it by spamming users. No, I don’t want to enable photo uploads! Don’t send me a notification asking. Another major issue is that you can’t group folders together at the top of the file list. This is a common thing in file systems, I don’t understand why Dropbox does it this way. Also, there is a section header for each file name prefix which feels unnecessary and cumbersome.
Wonderful product. Wish there were cheaper options.
by SJS_Username on 2021/01/09 02:57
I have been a long time user of Dropbox. Thank you for making a phenomenal product, with great backup features and product stability. The only complaint I have is that the cheapest paid option is a bit steep. Some other competitors have smaller options for a cheaper price. I feel like if Dropbox offered a smaller size for a cheaper price, more people would use Dropbox.
App drains battery in background
by sucakfree on 2021/01/08 18:46
The most recent application is constantly running in the background and is killing my iPad battery. I would go to bed with 80% battery left and the iPad battery would be completely drained by morning time. I looked at the iOS battery percentage page and it shows Dropbox running the entire time in the background
Now you CANNOT email a file? Seriously?
by WW974 on 2021/01/08 15:20
New version of the app forces transfer of files using proprietary Dropbox transfer method. The means the recipient needs to establish a Dropbox user name and password. This is useful only when file content is too large for email or is confidential. But it is a complete waste of time for quick routine transfers or for sending docs to non-techies. Just a thinly veiled stunt to gather more email addresses.
Support broken
by Dutiful Dan on 2021/01/08 14:30
I have found that both their email support page and their chat buttons are not working so I am not able to contact support. I am hoping they see this and respond. They did see this and respond. However they could not understand what I told them about the broken aspects. They asked me to diagnose for them.
Security and 2FA Woes
by Kuadratic on 2021/01/08 11:11
Why is it A) so hard to link a new device using DUO? DUO is horrible , imho, for 2FA and there seems to be no easy way to remove it from account . B) so hard to find a way to even remove DUO. There is no obvious or easy way to access security settings via my web account. It does not even seem to be possible in my account settings . C) so hard to find a way to email someone from this company to deal with the above 2 points ? I pay for a premium account and this is a very rough user experience . Please do not give me some trite dev reply. Just make this better for paying customers
Great for transferring files from PC to mobile
by Drew Meek 50 on 2021/01/08 00:40
I make a lot of things on my computer that I want to post to social media such as Instagram. However since you can only post videos through the mobile app I have had to transfer everything over. Before Dropbox I would email everything to myself, which took longer and filled up my inbox quickly. Then I got Dropbox. Now it’s as simple as pasting a file in the folder and ta-da! your files are in the drive. As for the app itself it is very clean and user friendly, people of all ages would be able to use the app without confusion. Also, I commend Dropbox for not putting any ads on their app! Ads cause so much clutter and annoyance, and since I’m on the free version, you’d think you’d have ads. But nope, this app is ad free! The only nit pick I can find is the small storage space of 2gb that comes with the free version. Granted this is plenty of storage for what I’m using, but for others who would like to use this for backing up their files would be able to store little content, especially videos which can be 2gb in it of itself. (For backing up media I’d go with Google Drive with 15gb of storage). But other than that, great experience! If you need something to easily transfer files from a computer to a mobile device, this app is for you!
Cancel made impossible!!! Do not sign up
by sad at dropboz on 2021/01/07 19:54
Maybe good app...but “free trial” bogus since impossible to find cancel function!!!
Why does it take so long to upload?
by Shitzenhaus on 2021/01/07 18:09
I have been waiting for several small videos to upload since January 1. With all of the positive ratings, it must be at my end. However, it takes hardly no time to download videos from Netflix, YouTube, etc. So what can be the problem?
Horrible Background Battery Usage
by Parvani Symphony on 2021/01/07 14:20
I really love the app and it gives me the ability to share my files between my iPad and my desktop computer easily. I originially got Dropbox because Google Drive was draining my battery by constantly running in the background. Well, my battery has been draining again over time by almost 30% or more at times. I checked my battery usage and Dropbox was running in the background for 7 hours straight. Why? I looked up the issue, and someone mentioned the only way to fix it was to disable it in the File app on my device, but I don’t want to do that, because sometimes I do need to access things from that app, or move things that way. I understand that it checks the folder in Files and makes sure everything is synced to the actual Dropbox app, but 7 hours? There’s also an issue where if I upload items to Dropbox within the app, if I close the app, it stops uploading. I have to have the app open for it to finish uploading. I’ve never had to deal with that before. Not sure if these are Apple issues or Dropbox issues. I hope there’s another fix for it though, because I shouldn’t be going to sleep with my iPad at 100% and waking up to it already down to 70%. I guess I will do the temporary fix in files for now, unless I find another cloud service that doesn’t drain my battery all day.
Magnificent App
by Demonio503 on 2021/01/06 22:59
One of the best apps out there to share and receive contebt!
Don’t pay for Dropbox
by Angelangelrose on 2021/01/06 13:54
Dropbox is a complete joke. I’ve paid over $100/yr for the past 6 years to keep my pictures and videos here. The reason I’m so angry is because I now feel stuck with them since I have hundreds of thousands of pics stored here. 1) It no longer manually uploads. I have tried everything to get my Dropbox to manually upload like it used to and it still fails to do so. Everything on my Dropbox always said “loading” but never does anything. This happens rather I’m on my iPhone, Mac, data, my WiFi, hotspot, or someone else’s WiFi... I’ve been having this problem for years now 2) my videos used to play fine on my phone via Dropbox and now they suddenly don’t work. They’ll spin for hours, as I leave my phone and come back to them still spinning/loading. I feel like I’ve lost all of these videos and I trusted (and paid a lot of money to) Dropbox to keep them safe 3) I just tried a manual upload last night and when I woke up it only had TWO pictures uploaded and said “still loading” 4) Theres no button that says “upload all” and you can only “select all” in one date. This means last night I had to “select all” dates one by one from Jan 2019 until today (because I haven’t even uploaded to my Dropbox this year since I hate this app - but my phone just ran out of storage last night) I want to be very clear that none of these things are user errors. I have all the settings set correctly, I’ve complained and searched how to solve these issues, and other people I know and hear about online have these issues. It worked great for the first year, maybe two. I pay for 2 terabytes and I’m taking up 13% of space. I understand that’s a TON of pics/videos, but if the app can’t handle storing even half a terabyte than it shouldn’t offer a plan to buy 2 terabytes. This app has become useless to me. I’m going to have to find a way to transfer what I have here to someone else, but I don’t really know if there is a good photo/video storage app with enough space. I’ll have to start searching, or maybe even just get a flash drive for every year or something. For now, I will have to keep this app because I have so much stored here, and I don’t know where else to go. I will continue adding issues as they come up.
Great when I could get in
by Sirca222 on 2021/01/05 03:54
Got a 2020 iPad Pro. Love it, but not Dropbox on the new device. I guess their tech hasn’t been updated yet, because I can’t get in. Keyboard won’t come up. Waited 6 weeks, hoping the problem would be fixed. Tried a reinstall. Still nothing. Since they don’t offer actual support, I’m leaving a comment. The chat bot doesn’t have an option and I shouldn’t need to have to rely on the community to get to my boss’s paid account.
Hard to operate
by jayd1911 on 2021/01/04 23:41
All I guess is notices to pay more money
Dropbox is updating itself into oblivion
by SwotPerderder on 2021/01/04 08:39
So many updates with features being added that I will never use, and cannot disable. Today, the app was excited to alert me to another Dropbox offer.. before today, I hadn’t seen notifications like this in the app, so I assume these ads (or “notifications”) must have just been implemented in a recent update. They put banner ads (Dropbox offers) on the pc app a while back as well. Ads, junk extras that feel like adware, and constant updates. It would be nice if we could go back to Dropbox of ~2 years ago
Kind of awesome ....
by hpb&j on 2021/01/04 06:10
Showing that document storage and innovation can be both helpful and stimulate your working experience.
Simply the best at its price
by Bartslaw on 2021/01/03 12:25
As a solo business person, I find DB the best storage app. The fact that it syncs with Microsoft word enhances its utility. I recommend it
Awesome 😎
by bambimesser1990 on 2021/01/03 05:34
Love this for all my sewing patterns 👏🏻
Dropbox files don’t sync with MS Word on iOS
by gcorvin on 2020/12/31 16:39
DB and MS Word app used to work fine together but now DB files edited with word app on iOS don't sync with Dropbox. Please address!
Killing battery overnight
by Olоlо on 2020/12/31 01:14
This my review been already removed 2nd time. I’m not using dropbox at all on my iPad but it’s killing battery via background refresh. From 80% to 40% like so. Checking Battery in Settings shows me that Dropbox using every 1 hour for background refresh for like 55 minutes! It;s constantly doing something in the bg. Had to remove this app.
Scanning
by swifty477 on 2020/12/30 23:23
It’s a big deal that you can use scanning for documents via dropbox
I love Dropbox
by bin 1821 on 2020/12/30 00:13
Thanks
What is wrong with these app designers?
by Yipser on 2020/12/29 23:36
This is a huge corporation with millions in budget and hundreds of employees. But their inane design team can’t possibly consider the case of wanting to upload more than one file at a time? Seriously, go on LinkedIn, people, and fire your chief designers, your app is pathetic.
Hard to manage
by kejfifnsk on 2020/12/29 19:57
Can’t easily send pictures to other people or sites like Shutterfly. Not versatile and really don’t see a need for it. Will be canceling my trial subscription.
Strict No-refund policy!
by michaelmcken on 2020/12/29 19:29
My daughter started a trial, forgot to cancel and suddenly a $199 bill showed up on my credit card. DROPBOX does NOT refund even if you downgrade service. Not even prorated amount. Awful.
I want to cancel
by KenR... on 2020/12/29 04:20
It is not possible.
Photo upload is a mess (no background and crashing)
by mooferus on 2020/12/29 01:08
Things have been downhill on photos backup for a while, and the Dropbox app isn’t helping. The photo upload process no longer works without launching the app. After you launch it, if you are uploading when your phone goes to sleep, the app crashes every single time.
Love the App, if they fixed the background refresh issue!
by ctthorne on 2020/12/28 17:50
I have Background Refresh off and seemingly, you don’t check that, or that it is also individually turned off as well... every hour, for 3-11min, you are running in the background, slowly eating up my battery, why? Need to check your code! I wish there was an easy place on your site to report this!
Error Decryption Failed
by Deacon AJK on 2020/12/27 16:55
Unable to open Word Document which is password word protected. This error occurred after updating to IOS 14.2. This needs to be fixed. Complaints to Dropbox have gone unheard.
Cancellation
by DoneDeb on 2020/12/27 02:30
If you ever attempt to cancel your subscription with this company be prepared for every trick in the book to stop you from canceling. You can cancel, remove all your files and they will still bill you. You will never receive a live call from them or ever be able to contact them other than chat. I have been trying to get them to stop billing and to return my money for over six months. It’s one run around after the other.
NBAyoungboy type beat
by malik beat on 2020/12/25 21:11
Beats
Terrible app
by kcardinale on 2020/12/25 00:22
Our photographer uses this to get everyone their photos. As I’ve always had problems with this app, this go around seals the deal in my rating of worst app and program I’ve ever used, if I wasn’t forced in order to see my photos, I would delete it. Recently I (as the Youth Director for our Local Arabian club) had a fundraising photo shoot for a local handicapped riding center who needs funding to feed their horses during the lockdown. We raised $1,000.00 within 2 hours. The photographer sent everyone’s photos to me through Dropbox, 5 hours! I spent 5 hours trying to open them first using Apple support then Dropbox, 4 out of the 5 chat agents gave up on helping me and just kept disconnecting. I begged for someone to call me to help me, the stress and chest pains I drank the whole bottle of wine! The response “sorry lady you don’t get to talk to a person you don’t have our business version?” Nice! I finally managed to get to the photos and shared them to everyone and they all are frustrated only 2-3 people have seen their photos. So this is worthless
Nothing but problems.
by dddcab on 2020/12/24 15:48
I’m pretty sure no one at dropbox cares but I have been trying to get it to do something for five weeks now and it will not work. Should you happen to want to shock me into an early grave, please call me at 501-505-6030. I really need to speak to a live person if you people employ such things.
Background batter vampire
by firsten on 2020/12/24 14:47
The latest version of the app has run for over 80 hours (over 10 days) in the background even though I haven’t touched or synchronized a file? I have no idea why it is running but it makes me question what the heck is going on.
DOESNT work
by Real_raff on 2020/12/24 01:20
Two factor doesn’t work, CANT sign into my account with the code they send to my email. Yikes
Dropbox problems
by whiddy1 on 2020/12/23 22:57
If you have a problem it can never be solved because Dropbox has no customer service and no way to contact tech support
I read $11.99 a month but was charged for the entire year. I want a refund please.
by Djladeedi on 2020/12/23 04:40
Help.
Love Dropbox
by Tab101000111 on 2020/12/23 03:17
It has always been free and easy to use and with all my bills and expenses I could spend all day on it with no cost!
Unsubscribe me!
by vitctim of fraud on 2020/12/23 00:17
Unsubscribe me! And refund me, I couldn’t find where to cancel this app. I downloaded it by accident I don’t need it I won’t use it!
Worst customer support ever
by Kapowwi on 2020/12/22 21:27
Somebody stole my credit card number and now I’m getting charged $11.99 every two weeks for a transaction that I never made. On top of it there is nobody to talk to about my issue because I can’t get anybody from Dropbox on the phone and my Apple Card master card company won’t help me with my issue either.
Listen it but why the high price
by Dhorp on 2020/12/22 06:52
This the most used ap I have but unless they get something really special going, there are many great ones files than these prices annually and Dropbox is that high and monthly.
Terrible
by JonTechno on 2020/12/21 23:28
This is one of the most frustrating apps I’ve ever had to work with. Everything must be a challenge, and even simple tasks are a pian.
Difficult to download files.
by SCREAMiNGRAiNBOWS on 2020/12/20 15:12
I love Dropbox so much as I’m a photographer and I shoot a lot of my own art. But, my clients have the most difficult time downloading files. If I create the link and/or send it via email, they always struggle. Can we make a more simplistic way to download files when we share them? I shoot in very HD and I want my clients to have the best of their photos and not screenshots cause they can’t figure it out. It shouldn’t be so hard for them to download the files I send them! Thank you.
😭
by plz update! almost epic on 2020/12/20 12:16
So I loved this app for years and used one of my 2 accounts to store old pictures from an old phone before getting rid of it. Yesterday I went to access these pictures which included photos with relatives that have since died. Dropbox had deleted my account due to inactivity and I will never have a way to access them again. They emailed me about shutting it down but it was to a secondary email so I didn’t have notifications on and didn’t see it until it was too late. I am devastated and irate. Google drive for life.
I Would Like To Cancel My Dropbox Sub.
by AoiArekuShiro on 2020/12/20 03:40
Due To A Financial Issue. I Can Use My Portable Toshiba Drive!
The easy way
by RL Johnson on 2020/12/18 14:34
Transitioning data between platforms and people can be daunting. Dropbox makes this very easy. Thank you so much!
Delete
by Mushytushy33 on 2020/12/17 21:27
I would leave zero stars if I could. The “support” is a joke and unreachable. They make you upgrade in order to ask questions via email or get someone live on the phone. WHAT A JOKE. They deleted my friend’s ENTIRE account and now refuse to respond to any simple inquiries about it UNLESS I upgrade!! All I’m asking is to have the Dropbox account reinstated!!! You would think it would behoove Them to have their customers happy and content -but no, they just want to force your hand into buying a subscription and upgrade . Delete this crap
Good app
by Hdrdude on 2020/12/17 18:33
Previously I encountered an issue in which I cannot stop editing a text file. (The top bar with the cancel/save button is missing). Since then I have seen this problem in several other apps. Seems related to an ios problem I suspect. I updated this review accordingly. I do wish it was easier to edit markdown files in the app since I use dropbox to store my personal notes and wiki.
Good & Easy
by iw2 on 2020/12/16 19:51
Basic part of my computing.
Unauthorized Upgrade!!!
by mcdcarter on 2020/12/16 14:23
After canceling my trial subscription. I received an email of upgrading my account. This was something I DID NOT DO & DID NOT authorize! I am not okay with this!!!!!!
Since latest Apple update- you get a decryption error
by Ginom1976 on 2020/12/16 12:46
When will the password protected MS word document bug be fixed? Since the latest Apple update- you get a decryption error after you attempt to open with your password. Thanks
Support
by KENO4RENO on 2020/12/16 10:57
Don’t have the business Dropbox I have the lower one I don’t need a business one because I’m a single person that does not work but unfortunately there’s no support for anybody that pays $118 a year instead of the $200 a year of having a terrible time I accidentally canceled my subscription and I’m trying to re-activate it and pay and there’s absolutely no way to get a hold of anybody in the business account people will talk to you but they won’t help you because I’m not business you should have support for us as well we’re not that penny-ante that you can help us. Your response to me was do I want to change my review the answer is no and you’re not getting it I never had a business account with you ever only the personal account can you send me the splitting things to get help by upgrading it’s all about the money with you people instead of actual business in the care of the actual person insane every year I’ve been with you for over 45 years I’m done hopefully my pictures will be safe
SCAM DO NOT DO IT
by DivaGCP on 2020/12/16 05:47
This “Dropbox” thing upgraded without my consent and then later charged my account $213.13 and the app was not even being used! What a shameful thing to do to a student and in the holiday season. I have no money and they will not refund. I l have no job due to the pandemic and I am literally crying because I have no money this season because of Dropbox.
Dropbox is great except
by Caroline Carbaugh on 2020/12/16 04:17
I really love dropbox for the most part except there is one small problem I’m not able to move files into different folders even though when I swipe up on the file I want to move into a different folder it gives me the problems to do it but it’s not letting me do that I really love use it to organize my folders for school as I am a college student and I really like it’s compatibility with Microsoft word that is a small thing I would like to be fixed but besides that I’ve been really happy with dropbox
Love it
by JimStan on 2020/12/15 21:53
Great program that enables you to retrieve your info anywhere anytime. Give it a try.
President/CEO
by Dale Davault on 2020/12/14 12:24
I think you did an ex lent job. Need more tranning
Good but some issues.
by KlayKlayKat on 2020/12/14 02:38
I wanted to imply that the app lags a lot even when I only have two files in a folder. One of my files won’t play and my internet is stable too. The file won’t load until after about ten minutes and it gets really annoying having to wait that long. Please fix that part. Number two! My toes barley ever save. I convert music files from Youtube to mp3 converter and it works well, but it rarely saves. I use the app to get music for my videos and animations but my files will uncommonly save! Please fix this issue as well, I don’t know if anyone is dealing with this part too. Overall, this app is great for videos, animations, etc. I recommend it, but the app Documents is a bit better because you only have to use one app to do so.
They charge a fortune
by Larf752002 on 2020/12/13 13:48
I keep getting notifications to upgrade, I Checked and they charge a fortune, just to store pictures? 12 dollars a month, they assume people don’t have other bills.
Taking to long to download
by Dameatrice on 2020/12/12 23:48
Taking too long for files to download
Poor business practice
by Chris0j7 on 2020/12/11 17:04
Made me download app to view a file sent to me. No. Don’t do that.
Life got easier after Dropbox
by mens' on 2020/12/11 13:07
It is so useful.
Support
by SifuMichael on 2020/12/11 07:28
I sure wish there was better support from the company
Disappointing
by KSFKKW on 2020/12/11 05:10
There isn’t anything I love about Dropbox. It says my Dropbox is full when I only have 14 pictures stored. I can’t open links to view photos or videos. Actually, I was able to open a video earlier today and can’t now. I would delete the account if Dropbox would let me. I am thoroughly unimpressed.
Suddenly not so great
by josiesweeney on 2020/12/11 00:44
I’ve used DropBox primarily to write books on Scrivener. Tried to set this up on a new iPad but it will not sync with my computer. Even made sure I didn’t go beyond the three device limit. I already have the desktop for Mac on my computer but that doesn’t seem to help. The only option seems to upgrade, but that won’t guarantee this will actually sync anything.
Why is it so big??
by Commodore Cam on 2020/12/11 00:08
Great app, just so unnecessarily large?
Folders on top!!!
by @Sigil on 2020/12/10 14:27
Every other file app does this! Folders First then files. When I am moving a file I have to scroll past tens or hundreds of files to get to the folder that I am looking for. Why?!!! Upload window is also problematic. It sorts photos/files by date. There is no need for this. Just show me the files by when they were added like thos app use to and other services/apps still do.
2 gigs? Really?
by ..........p on 2020/12/10 13:39
OneDrive gives you 5 gb for free, and Google Drive gives you 15! What gives?
Best in class!
by Western Ag Inc on 2020/12/10 00:57
We are trucking company with a big fleet we use Dropbox on the go in the office. It’s our storage for our full operations.
Doesn’t work
by FunniestWriterOnTheInternet on 2020/12/09 20:07
I have tried hundreds of times to use this application in different capacities, and it does not, to even a slight extent, serve the purpose it’s intended for. My hatred for this stupid website and this stupid app goes beyond words. The frustration is difficult to articulate. The frustration is furthered by the fact that an app that can do what Dropbox is intended to do would be remarkably helpful. I have tried with four different email accounts. I’ve tried not using an email account at all, but even the simplest of tasks do not work on this useless pathetic excuse for a file storage site. If you don’t have an account and all you want to do is download or view a file in someone else’s Dropbox, forget about it. You’ll just be continuously harassed to pay for the service. If you do pay for the service, the same issue, constant notifications asking you to pay more or telling you your storage is full even when it’s entirely empty. You will find more joy and success doing something like jamming a screwdriver into your eye socket.
Background Activity
by ulisezzz on 2020/12/09 13:58
Occurs even with background active deactivated on iPad. Not good.
What is going on? Eliminated an important feature!
by Su7243 on 2020/12/09 03:21
I have been using the professional version for years. Each time Dropbox is updated it gets more and more UNprofessional!! There used to be an info icon on the bottom right of a photo where you could click and get all the metadata and image information. That’s gone since the most recent update!! If I knew that -I would not have updated. This is an important feature I use on my iPad especially in the field and on the go. I need this feature back please!! I pay for this service yet you removed an important component especially for photographers. Support is absolutely frustrating and of no help to say the least!
Well pleased.
by Bunny Dunlevy on 2020/12/08 19:56
Always good to have secure cloud storage. Thank you ...
Battery drain
by Noone99 on 2020/12/07 17:07
The app has started running in the background frequently. Last night it recorded over 8 hours of background activity in airplane mode with the app completely closed, wasting over 20% of my battery charge. I haven’t even opened the app on my phone in several weeks, and then only briefly. I haven’t edited any files in Dropbox for several weeks on any device. What is the app doing that requires 8 hours of background activity in airplane mode?
Horrible
by icelynt on 2020/12/06 18:36
Horrible. Photos won’t even upload.
Great App!
by Quitabustr on 2020/12/06 03:30
Beat app for storing pictures!! I’ve used this same Dropbox account for 7 years!
Awesome!!!!!!!🍁🍁🍁💯🔥🔥🔥🙏
by Amo9805 on 2020/12/04 20:18
What is incredible job🔥💯🙏
Can’t access deleted files and etc.
by JesusPerez47 on 2020/12/03 08:43
You have to log into dropbox online which is inefficient since you could easily access deleted files from the app, it’s something that google drive has, but not Dropbox. The files and images that you have deleted will still appear in recent, even after you refresh. I use Dropbox to upload files to my computer and it’s been great so far.
Feature needed!
by Fer.Oropeza on 2020/12/03 01:27
Hi! I've been your client for over a year now, and I truly believe Dropbox is the best cloud storing app out there, it's the only one I pay and need honestly. I would just really love if it would give me the option of deleting what I upload, right there in the app after uploading my pictures and files. IPhone is too bad to organize pictures because they're all on the camera roll, so I usually organize them on Dropbox, but it's kind of annoying having to go back to my pictures or my files to look for the exact same archives I just uploaded and delete them manually. I don't think we need duplicate items, so if I am uploading them to the cloud it's most likely because I don't want them on my phone anymore right? That feature would save me so so much time. Thank you!
Not able to play Live Photo’s
by Olya-lay on 2020/12/02 20:43
Hey. Talked to support already. And didn’t get my answer. I have a lot of Live Photo’s, so uploaded photos in .heic to Dropbox. When I download photo to my phone - it’s not live anymore. Sorry, but this important feature. And Live Photo’s not a 1st year in use.
Horrible Update
by Wataflyguy on 2020/12/02 20:18
WHY CANT I UPLOAD NEW VIDEOS AND PHOTOS NOW
SSO does not work
by ExteriorWheat on 2020/12/02 17:55
Can’t sign into Dropbox with SSO.
THEIFS
by bcofmwnxufjr djaksnf jcke ejz on 2020/12/02 16:03
DROPBOX DOESN'T GIVE AN OPTION TO CANCEL THE SUBSCRIPTIONS & KEEPS SECRETLY CHARGING MY CARD WITHOUT NOTIFICATION!!!
Apple watch version?
by Big Daddy Cool10 on 2020/12/02 06:44
Awesome app. I use it heavily on my iPhone and Windows laptop. Any Apple Watch version please? I so depend on this app and a Watch version would add to its awesomeness!
Monthly subscription
by queend888 on 2020/12/02 00:06
I bought the monthly subscription and it says I didn’t buy it. Still says I have no storage. Scam don’t buy
Dropbox scams & hacking
by Bambi722017 on 2020/12/01 14:38
Your Dropbox has many programming password issues. You need to research this since this is your application you developed.
Worse over time
by Tayfiano on 2020/12/01 01:29
Finally got tired of deleting and re-uploading files because Dropbox “decided” to convert my file to .heic which no device uses ever. No fix, no option to choose default, just Dropbox goofy decision. Frustrated, cancelled, uninstalled.
Unable to cancel this app
by Cordoba4@ on 2020/11/30 08:59
Gave a 1 star since I have been unsuccessful in canceling this app. I have contacted customer support but have given me the run around, from my side, the app won’t give me an option to cancel, beware when installing this app. Help , I don’t want to be charged after trial period.
Not bad at all
by everythingisblue on 2020/11/30 05:48
Dropbox is useful and good, easy to maneuver around, however I would love if the app allowed us to double tap when watching a video to go 5 seconds forward or back because it’s annoying when watching videos on Dropbox
Great for transferring files from PC to mobile
by Drew Meek 50 on 2021/01/08 00:40
I make a lot of things on my computer that I want to post to social media such as Instagram. However since you can only post videos through the mobile app I have had to transfer everything over. Before Dropbox I would email everything to myself, which took longer and filled up my inbox quickly. Then I got Dropbox. Now it’s as simple as pasting a file in the folder and ta-da! your files are in the drive. As for the app itself it is very clean and user friendly, people of all ages would be able to use the app without confusion. Also, I commend Dropbox for not putting any ads on their app! Ads cause so much clutter and annoyance, and since I’m on the free version, you’d think you’d have ads. But nope, this app is ad free! The only nit pick I can find is the small storage space of 2gb that comes with the free version. Granted this is plenty of storage for what I’m using, but for others who would like to use this for backing up their files would be able to store little content, especially videos which can be 2gb in it of itself. (For backing up media I’d go with Google Drive with 15gb of storage). But other than that, great experience! If you need something to easily transfer files from a computer to a mobile device, this app is for you!
Great! But...
by Sjshdudjnrj on 2020/01/22 20:42
Ok, so first off, I want to let the devs know that they did an amazing job making this app. It has a simple design, looks great, and is very user-friendly. One thing is that Google Drive offers 15GB for free, while I think Dropbox only offers 2GB. Maybe for the free version, upgrade that a little bit. Anyway, I mainly use Dropbox over any other service, because I believe it's better, but I might have to switch to Google Drive for more free storage. The one thing that I would add to it, is shortcuts. For example, if I could have all my files in one big folder, and them scatter them across different folders using shortcuts to the same file, in the big folder. I use Dropbox to keep my music MP3's, but I can't have them in different floders without copying and pasting, which would take up twice the storage. I would have multiple folders, and ,for example, have my song in one folder, and another, without doubling the storage. I would want them both to point to the MP3 in the big folder with all my files, that I mentioned before. I would love to have this tool, and I'm sure a ton of others would. This would definitely bring you over the top better than the other cloud storage providers. Thank you for making an awesome program for us to use!
Great App but very unstable after update
by KJP2U on 2019/06/23 18:34
I’m having the same issue as Dudebraj9000. I have an iPhone 8 and have been using Dropbox for years. I agree that the updates have had no added value other than adding additional steps. When I’m uploading photos, I can no longer scroll down to see which photos are uploading. It jumps back to the top. Also, when I go to a photo album from Dropbox to upload photos, it will jump to photos from 2017 or 2018 unless I scroll real slow. Also, if I “move” photos from one folder to another, it now leaves me at the folder the photos got moved to instead of the folder I was working on... really annoying. I believe that if I “copy” photos from one folder to another, it will put me back to the folder I was working on, which is the way it has always been. Lastly, I had disconnected any auto uploads or syncing to Dropbox from the start, yet there is an album again called Dropbox with photos sitting in it... some very old photos. So I don’t know if those photos were uploaded or not. I have never auto synced my photos with Dropbox because I like having control of it. I gave you 5 stars because I use Dropbox every day and I trust that you will fix these issues. Overall, it has been fantastic, but more so in the older versions.
Horrible Background Battery Usage
by Parvani Symphony on 2021/01/07 14:20
I really love the app and it gives me the ability to share my files between my iPad and my desktop computer easily. I originially got Dropbox because Google Drive was draining my battery by constantly running in the background. Well, my battery has been draining again over time by almost 30% or more at times. I checked my battery usage and Dropbox was running in the background for 7 hours straight. Why? I looked up the issue, and someone mentioned the only way to fix it was to disable it in the File app on my device, but I don’t want to do that, because sometimes I do need to access things from that app, or move things that way. I understand that it checks the folder in Files and makes sure everything is synced to the actual Dropbox app, but 7 hours? There’s also an issue where if I upload items to Dropbox within the app, if I close the app, it stops uploading. I have to have the app open for it to finish uploading. I’ve never had to deal with that before. Not sure if these are Apple issues or Dropbox issues. I hope there’s another fix for it though, because I shouldn’t be going to sleep with my iPad at 100% and waking up to it already down to 70%. I guess I will do the temporary fix in files for now, unless I find another cloud service that doesn’t drain my battery all day.
Useless/not needed
by dicky j 12 on 2020/06/04 17:28
My smart phone has my resume in pdf. Form and that should be it. But no, these stupid app companies are in bed together and so I have to keep downloading app after app after app just apply for jobs. Each app just another security risk, just another way for my info to end up in the wrong hands. Might as well be you know what in a box, Totally unacceptable. Zero stars is the real review. Stop making cloud based crap we already have through oh idk the 16 other apps that do a similar job. This is an edit...after reading some reviews I ask those people if they are using windows 98? Do you not remember that our smart phones and their services were already doing all of this? Did you not already have cloud based service through your smart phone brand or google? Why accept yet another app that is cloud based for yet another way to have your private photos and documents out in another cloud. “The devs are smart” yeah after building the same features into every other cloud based app they realized they needed another job so here is Dropbox, next year it will be “boxdrop” or “doccushare3000”! I’m sure there is some feature that is unique to Dropbox that has you all saying that it’s totally different. You mean something that could have just been added to any other cloud based service? I know it’s free but I didn’t want another app on my phone, another account, another, another, another, another......
Good features, horrible customer service
by MarlaE on 2020/05/30 14:09
I’ve used Dropbox for years with no issues, although it is overpriced and their peculiar insistence on landing you on “Recents” rather than “My Files” is annoying. However, if you must purchase Dropbox, do it on their site and not via the App Store. Here’s why: They sent me a note saying my payment method (Apple) was invalid and I had to “update” my payment method with Apple or lose my paid features on May 31st. Spoke with tech support via chat and confirmed that my payment info is up to date, and that it has successfully gone through for ApplePay, dozens of other apps, and a couple of streaming services. He escalated me to someone who days later sent me a boilerplate email that showed he hadn’t read anything from the previous conversation. I replied, explaining again. No answer. I wrote back asking for an ETA on a response, as May 31 was fast approaching. No answer. Then on May *29* — two days before the supposed deadline — I got an email saying “Your account has been downgraded.” Finally managed to resubscribe by severing my payment within Apple and purchasing on their site (although now I wish I hadn’t). And *still* no response from customer service.
One year no change
by TiredMomAndNurse on 2020/04/14 02:19
A year ago I reached out for help bc all of my photos I edited on my phone or the hundreds of “portrait mode” iPhone photos were uploaded in their original mode and their “edited” portrait mode. When you click “automatic upload” it uploads your photos in chronological order with dates they were created. Which is great. On the portrait mode or any edited photo, it uploads two versions. I was going through and looking at file size and deleting the one that wasn’t edited so that my terabyte of storage wouldn’t be full. The tip they gave me was to click “manual upload” and manually upload all of the portrait mode or edited photos that I wanted to not have doubled. I did this. The photos were not uploaded by date taken and the file names were changed. But they were not doubled. Then, I clicked “automatic upload” to upload all of the other unedited photos and it still uploaded the edited ones I had manually uploaded bc the file names were different. I have reached out a handful of times about having an option to click or fixing the manual upload bug that changes the file names and causes more duplicates. No changes have been made. Dropbox is the most expensive storage app but don’t expect the most expensive quality.
I really wanted to like Dropbox
by Artemis12234 on 2020/02/03 16:43
This is a review on Dropbox in general. I wanted to use Dropbox to back up files I accumulate on both my phone and my computer over time onto a cloud. This includes work files (minimal though) and (mostly) personal photos/videos. But I have so many issues syncing files whether it be from my phone or my computer, I just can’t do it anymore; it takes way too much time. And I’ve had the paid version for a couple months now! I thought maybe Dropbox just had a learning curve but the issues are perennial. I constantly have to troubleshoot the syncing and google solutions for things like clearing the cache on my Mac. It’s like I have to treat Dropbox like a baby, only back up 50 photos at a time or it glitches and never uploads at all. Even troubleshooting pages from the Dropbox website don’t solve my problems, even if it’s only 4 simple steps. I don’t understand—I thought DropBox was a large and reputable company used by professionals. I’m using Dropbox for mostly light, personal reasons and it doesn’t work properly. Looks like I’m going to have to back up the old fashioned way: external hard drives.
Great app except...
by aWiiPeanut on 2020/04/14 13:16
Overall this is a great app. It allows you to categorize your files just like on a computer with folders and sub-folders, etc. It is relatively easy to move files around from your ipad or phone, send them to another app to markup, and upload. The main problem I have with this app is the buttons at the bottom of the page when you are viewing a document. They have recently added a big blue button right in the middle at the bottom that says OPEN. The grid and magnifying glass buttons to the left of that were bad enough but now I have to try and read around the big OPEN button as well. I use Dropbox a lot for quizzing myself and I’ll save questions/answers and scroll through them, answering them in my head as I go. The buttons get in the way of reading my questions because scrolling too much will show me the answer. These buttons need to be added into the top banner or lower banner and not on their own. It would make this a 5 star app for me!
It deleted my entire Desktop
by KeoniKS on 2020/04/24 07:47
After a recent computer crash I had I was attempting to put things back to normal and reinstalled Dropbox. After it installed and logged in it was already full but attempted to copy and sync my entire desktop. This didn’t happen before when I first installed it and it began lagging my entire computer. So I tried deleting the folder but it took my entire desktop from my computer and multiple files ranging from personal and work. Trying to recover failed because there file box it was trying to sync was only a partial download and only had file folder names and none of the content. I’m not gonna pay for an app that will try to take on more than it can handle on the free plan. I’ve only used this app to make it easier to share files between computer to phone not entire programs from the desktop nor did I ask it to sync. I might have screwed by a simple update for the sync computer but I never had an option for how to sync it and I usually have to initiate it but this was unexpected and stacked up on current problems.
One last thing
by Nightmare13473 on 2020/02/09 23:48
I’m really happy u added a Dark version to it, now I’m not straining my eyes with all the white, I never liked bright things, but to get to the point, there’s one last thing I would love for u to add to the app. I download audio files on Dropbox and I use it to listen to it when ever my WiFi decided to cut out for a few hours (ya it does that I’ve been trying to get it fixed) now it plays the files just fine, but whenever the song ends, it doesn’t go to the next one, so I have to stop whatever I’m doing, go the the app, and either replay the same song or just find a new one to listen too. And I don’t like being stopped in the middle of drawing or doing work. Is there a way u could add a media player or something? Like when u play a music or video file it just goes or opens up the media player? Plz if u can do it I’ll be very great full, I'd definitely have less distractions when I do my work.
All files lost and not given a refund
by Tahisha on 2020/02/12 16:57
Edit: The company’s response is unacceptable to me, neither taking accountability for their lack of communication or defrauding me out of my money. I will never be using or recommending their services to anyone and with these business practices I am sure they will go out of business sooner rather than later! I found charges on a credit card statement that I thought had been cancelled going back two years with a monthly subscription to Dropbox. Because the account was linked to an old email address that I could not recover, I lost about a thousand photos of my family and travels. When I contacted Dropbox the agent I communicated with refused to speak with me on the phone, could not recover my photos, would not refund me the monthly subscription that I had been paying for this “service” unless I gave them my credit card number over email, AND would not let me speak to anyone else. If I could give zero stars I absolutely would, this is a horrible company. Google Drive is superior in every single way and I have never had a single issue with them!!
Scary! Shared link - My recipient has access to my Dropbox account
by Travel brain on 2020/10/01 20:45
Hi. I have been using Dropbox for many years now. And it’s in my top three apps of about 200 apps in my iPhone. I will still “after this incident” give 5*. But something SCARY happened to me today. It goes like this..... Today I sent five links to one of my clients. I sent the links via outlook app on iphone 11 pro. After few hours my client called me back and said "I can see ALL your folders in your DropBox Account". I went to my account shared tab, so I may delete those links. Suprisingly those links are not in the shared link list. Then I went to the security tab in settings and I changed my password. Then I logged out from dropbox in my phone, and sent an email with shared links to myself. When I click the links I received, they automatically open my dropbox, though I'm signed out. To confirm that I launched my dropbox app but it asks me to login. Finally. I took down ALL my files and transferred them to my iCloudrive . My Dropbox account is empty now! Anyway. I think this is a big security issue. For now, can some one help me to expire the liniks which I sent to my client. Or is there a way to recall an email that I sent fifteen hours ago. outlook app for iphone. please help. thanks
Stop changing stuff!
by Dudebraj9000 on 2018/09/18 09:03
Why do you guys constantly insist on changing the whole interface of the app? Seriously. Every update things are different, and not in a good way. Also, I can’t scroll down on my synced folders anymore. It makes my files disappear when I try. This started after the recent update. I’m not one of those “let me speak to your manager” kind of people but I just had to let you know how bad my experience has been so far. Please fix it, and leave it that way unless there’s a really important bug to fix. Also gave you 5 stars because I know you’re hard working people over there and I pay for pro. Don’t hate the app, just hate the constant changes to the overall look of the app that honestly seem more like a step backward than forward.
Too much money for notta lotta “service”
by The Notorious t.i.g on 2018/07/12 00:39
After the recent update, DropBox stopped working properly for camera-roll upload on my iPad. Their solution? Remove the app, forget the network, fully restart the iPad, re-connect to the network, and re-install the app. Seriously? Good thing I have nothing else to do ... oh, wait. Basement flooded. So yeah, I have something else to do that's rather urgent. Good news is that yes, this did in fact resolve the issue, but really, I have other things to do in my life than reset apps with updates that fail. Especially when paying $75/month for the business version. For $75 a month I expect a MUCH better UI, amazing support, in-file search (not just the file titles), and so much more. Instead, we get the un/re-install merry-go-round, an ok UI, low-availability support (US normal business hours only), and an amazingly klugey sync setup. Heaven help you if your Mac has an external drive. What happens when you get a new Mac? It downloads everything from Dropbox again, even though all I did was remove the USB plug from the old machine to the new. Good job, Dropbox. Well done. Now I gotta wait for 4T of data to re-synch. Their super awesome support response? Well, we told you external drives might not work as expected. I’m totally looking for another service. Seriously, $900 a year for this? I feel like an idiot for locking myself into this “service”.
Attach a Dropbox File to an Email from Within Gmail Not Supported on an iPad
by SoulForce1 on 2020/04/08 01:10
I am paperless and use DropBox for literally everything business and personal, therefore, I find it extremely annoying and cumbersome that when composing an email using Gmail on my iPad I cannot attach a file directly from Dropbox. When I select the attach function (paper clip), the only options for attachment sources that appear are Google Drive, camera roll, and recents. The online help forums state that I should approach the problem in reverse, namely, open my file in DropBox then select Open File in Gmail. While this does open a new Gmail message with the file as an attachment, this backward workaround is useless if I already have started composing an email within Gmail because the attachment cannot be assigned to another preexisting email within Gmail. Also, there seems to be no way to attach more than one file to the same email. Email attachments are a very basic function that every user needs so I would think DropBox would make fixing this issue a priority.
The love is gone...
by Kht2015 on 2019/10/09 13:21
I used to love Dropbox. Started using it when I was a student when it first came out. Now I used it mostly for ebooks in the .prc files and export directly to Kindle. Have it on both my Iphone and Ipad. But for some reason after the last update I cannot directly export those books to Kindle anymore. When I click on the file Dropbox doesn't recognize it as a Kindle document anymore and came across as data and said it is incompatible with Kindle when exporting. I have been doing it for years. It still works on my Iphone because I have not updated. I was planning to upgrade to a better account but with this issue I am about to jump ship and forget Dropbox altogether. Every major update brings more headache. I am considered tech savvy and can navigate thru pretty much major upgrade/updates on most apps. But this is just too much. I have many files in .prc and now cannot export.
Doesn’t work
by FunniestWriterOnTheInternet on 2020/12/09 20:07
I have tried hundreds of times to use this application in different capacities, and it does not, to even a slight extent, serve the purpose it’s intended for. My hatred for this stupid website and this stupid app goes beyond words. The frustration is difficult to articulate. The frustration is furthered by the fact that an app that can do what Dropbox is intended to do would be remarkably helpful. I have tried with four different email accounts. I’ve tried not using an email account at all, but even the simplest of tasks do not work on this useless pathetic excuse for a file storage site. If you don’t have an account and all you want to do is download or view a file in someone else’s Dropbox, forget about it. You’ll just be continuously harassed to pay for the service. If you do pay for the service, the same issue, constant notifications asking you to pay more or telling you your storage is full even when it’s entirely empty. You will find more joy and success doing something like jamming a screwdriver into your eye socket.
Thank Goodness for Dropbox!
by Rebecculous on 2020/10/28 12:38
I’ve been using this app for...holy cow! Almost ten years! And over those years I’ve had 15 different devices: 1 laptop, plus numerous phones and tablets. I always install Dropbox as part of setting up any new device. About a year ago I met a young couple in crisis, suddenly homeless after his dad died suddenly and they lived with him. The landlord locked them out as the coroner departed...anyway; I naively let them stay with me and they robbed me. The worst thing they took was every dead iPad from the last ten years and all the photos therein. Years of photos, irreplaceable photos of children and grandchildren, even photos of older photos of my parents as newlyweds, etc...they are so precious. Fortunately, I have Dropbox and all my photos upload automatically.
Never liked Dropbox and still don’t
by Conan the Reviewer on 2019/03/14 04:17
This app is confusing and hard to use. A friend sent me a Dropbox link of a song file, and when I clicked on it I got the option to either get the song in the browser or “download the app,” which I had already done. I clocked the latter option, and it just brought me to the App Store. When I clicked open no notice appeared about the download; it just took me to the app. As far as I can tell there’s no way to search through emails or Facebook messenger from the Dropbox app to download the link. I then went back to the link and clicked the other option, “open in browser,” which took me to a playable file but again gave me no options to download the file. I’ve always had problems with Dropbox, and the only time I use it is when someone shares something with me on it. This was one of those times, and though this was my first time using the iPhone app, I came away from it disappointed as usual.
Great except keeps losing recent files
by Paul, just Paul ... on 2018/10/26 00:27
99% of the time when I used this app, it is to do something with one of the three or four files I have most recently edited. For some reason this app keeps losing track of those, which makes it take much longer to use. Last time it was because they forced dropbox paper towns artificially find a recent list, this time the paper staff is back again and all my recent files have disappeared. There is no option to remove the paper spam from the recent list. For bonus points they say it’s easy to contact them if you have problems about the app. It isn’t. When I finally found a way, their support page doesn’t work; it won’t let me choose a device and therefore won’t let submit a ticket. This is of course on my iPhone, the same device the app is running on, using safari, the default and dominant browser. Ridiculous.
Now that it’s fixed, it works well.
by Thistlelip on 2019/11/18 22:50
A few days after leaving this review with a one star rating the issue was fixed. When this app is working it’s quite good. This app was great until a few weeks ago when an update removed the ability to close a file and have the entire screen be for the titles of files. As it is now, the only way one can view titles of files that are more than seven characters or so is to start the process of moving a file which then gives a screen that shows the titles. I pay annually for Dropbox and thus have another 9 months before it will be financially feasible to switch services, but if you have not already paid for Dropbox, I cannot stress this enough, DO NOT PAY FOR THIS app. At least until such time as they correct this issue. It is practically unusable as is.
Dropbox doing everything they can to devalue the free account
by rktca on 2020/07/31 17:56
I know that Dropbox needs to make money to survive but going from $0 to $120/yr is a huge leap for what is now a commodity service. I don’t need 2TB of storage and there’s nothing in between. For cloud storage all I need is like 20GB (which Dropbox doesn’t even offer). For secure cloud backup use something like Backblaze. The new-ish three device limit is so annoying I am likely to just swap over to Box and be done with Dropbox. I have like 6 devices that I used to sync up. Removing free features certainly won’t “convince” me of the value of Dropbox paid plans and is more an indicator of how little I can trust Dropbox. Perhaps it’s intended to get rid of customers who won’t pay $120/yr. At least they haven’t had a security breach (that I’m aware of) for a few years. Please remember to encrypt any files on Dropbox that you don’t want someone else to read.
Now Requires App Subscriptions
by justmyopiniontoo on 2020/02/27 16:44
After years of being able to view PDFs, Spreadsheets and Documents, the app now forces one to subscribe to Adobe, Excel, etc. To what purpose? Those of us not using it for business are not trying to update anything: we’re only wanting to view documents that we generate elsewhere. Without the option of “view only,” this app has become useless and only gets one star as Apple won’t allow zero. Edit to Response to Developer’s Reply: I am able now to either open a password protected file for view-only by selecting the “go” key on the keyboard, bypassing the “open” icon for Excel, or ignoring the “go” key and selecting the “open” icon to follow the Excel pathway to edit the file. Thanks! Response to Developer’s Reply: Your reply is demonstrably false. Despite the indications in your help link, the App stopped opening Excel and PDF files that are password protected without using Excel and Adobe. There’s nothing like entering a password in response to Dropbox and then dealing with the prompt maze of those applications to finally get another password screen from them. After years of successfully entering file passwords at your prompt, this happened after *your* upgrades and before I chose to update to iOS 13.3 from 12.x. This is all on you.
Support
by KENO4RENO on 2020/12/16 10:57
Don’t have the business Dropbox I have the lower one I don’t need a business one because I’m a single person that does not work but unfortunately there’s no support for anybody that pays $118 a year instead of the $200 a year of having a terrible time I accidentally canceled my subscription and I’m trying to re-activate it and pay and there’s absolutely no way to get a hold of anybody in the business account people will talk to you but they won’t help you because I’m not business you should have support for us as well we’re not that penny-ante that you can help us. Your response to me was do I want to change my review the answer is no and you’re not getting it I never had a business account with you ever only the personal account can you send me the splitting things to get help by upgrading it’s all about the money with you people instead of actual business in the care of the actual person insane every year I’ve been with you for over 45 years I’m done hopefully my pictures will be safe
Five stars for completely disappointing me!!
by keilaa.17 on 2018/07/24 10:01
I’ve had this app for a while now. They promise to keep all your pictures safe “NO MATTER WHAT” which is all a lie! Let’s say u lose access to the account for a bit so you are inactive with it. Well without them even asking for your permission, they decide to erase your account and all the pictures you saved with it!! I completely believed them like an idiot and deleted my pictures and gave it to them so they can “KEEP IT SAFE” and without even consulting me or thinking about the fact that I have important pictures and things I actually wanted them to keep safe, they just erase and pretend like nothing ever happened. I completely do not recommend this app!! PLEASE DO NOT DOWNLOAD IT!!! GET EVERALBUM OR EVEN GOOGLE PICTURES BUT DO NOT USE THIS!!!
Connect A computer
by Hotshtuf on 2018/08/06 20:35
Oh my gosh! I was having a difficult time logging in on my desktop - trying to remember my password and it wouldn’t let me in. I figured I’ll just continue to use the app on my phone, until I saw the “Connect A Computer” button. I pressed it and in a matter of seconds (I’d say less than 45secs) I was able to get into my account on my desktop computer. It was just three easy steps! I’ve been using Dropbox for almost 8 years and thought it was good but nothing outstanding enough to write a review until now. I just hate the little badge icon that appears on a document when saved in Dropbox. I hide it but it comes back... All good tho!
Feature needed!
by Fer.Oropeza on 2020/12/03 01:27
Hi! I've been your client for over a year now, and I truly believe Dropbox is the best cloud storing app out there, it's the only one I pay and need honestly. I would just really love if it would give me the option of deleting what I upload, right there in the app after uploading my pictures and files. IPhone is too bad to organize pictures because they're all on the camera roll, so I usually organize them on Dropbox, but it's kind of annoying having to go back to my pictures or my files to look for the exact same archives I just uploaded and delete them manually. I don't think we need duplicate items, so if I am uploading them to the cloud it's most likely because I don't want them on my phone anymore right? That feature would save me so so much time. Thank you!
Deleted all my photos
by Piano Mom 0102 on 2019/10/05 23:59
I received emails from Dropbox saying my account was being deleted due to inactivity. (This is a data STORAGE service. How active is one supposed to be?). Their website said data would not be deleted for 2 weeks after the user’s account was closed. I contacted customer support the day I received the email that my account had been closed. I followed the online instructions to reactivates account. However, my photos were gone!! Customer service was not able to help retrieve the photos, nor provide an explanation as to why they were deleted within hours after the account was closed. Your data is not safe on this site, especially with the free version. Dropbox, don’t offer a free version if you are not going to protect the user’s data. I am not referring to the security of the site, but rather the lack of regard they have for the data of people using their site. Two words: Google Drive Bye Dropbox.
Garbage for how much everyone is using this service
by Zazzers on 2019/04/12 03:16
My buddy has been trying to send me links on Dropbox for years and i used to always have problems with them yet I’m very computer savvy. I finally just signed up for an account because I was forced to transfer some legal documents. As far as I’m concerned dropbox is poorly designed. It should be so extremely simple yet it it is so extremely frustrating. On the desktop I have to login only to get to another page where I have to login again I go back to the first page it seems to be a verifiable page on by dropbox yet it just takes me to another login page very frustrating. Yesterday I’m trying to send the second MP4 file to my lawyer and it just won’t share it this year option is not even there. I could go on but I don’t care. I will pretty much avoid dropbox as much as possible and look for another file sharing service like you should too !!!!
🚫 Not upgrading
by The Blonde Cookie on 2018/10/30 02:50
After looking down the long list of seriously bad recent reviews, I’m NOT doing the latest upgrade (operating under the theory “if it ain’t broke, don’t fix it”). What I’m using now, while far from perfect, is adequate; I don’t have to wrestle constantly with the software, and I know what workarounds I need to employ to get ‘er done, so…its not a perfect world, but no new surprises. I already knew their customer support was nonexistent; I have a “story” of my own. I hope someone sues them for false advertising (for claiming they have customer support). I’d say it’s possible to win that in a court of law: if someone pays for a product and substantially relies on the written description of something (“we have customer service available to serve you,” or whatever is written), there’s a case to be made if the person or business incurred a provable loss due to that reliance. Hmmm… 🤔 Dropbox appears to have gone the way of so many apps - it’s all about the Benjamin’s (as opposed to quality, reliable customer support). But, of course, the less peeps employed, the better the bottom line looks. I noticed, however, that their marketing department must be working overtime. How a 4.7 star rating is possible with as many really bad (recent) reviews is absolutely beyond me. Of course, no one would ever skew the review numbers to make an app look more attractive, would they? 🙄
Gone down hill
by gtw145 on 2020/10/19 15:08
This use to be great but now it is horrible When I am in need and there is a issue there is no support. The support is so bad it just as well be non existent They have a silly chat box that serves no reason other than to frustrating you more . Twitter support for a company is a sign someone is hiding for their responsibility. If need they don’t respond! Not here is the worst one A community based support meaning the owner of this community is so lazy it is passing its duty to the customers! When I made a post it took 5 days to get a response then the person could not help . The drop box feature and app doesn’t play well with others and is absolutely blocked by Chrome so sync a resume through Drop box is a fight every single time . If you have important stuff you need to save don’t do here because if no improvements are made you will lose access and with lame support options that means you are left out to dry! If your our paying for a premium services from here then you better make arrangements because any company than is unprofessional enough to charge people money without a customer support service is bad news and the reviews are starting to reflect this. There are other options that are free with 3 times the storage of DropBox and Drive that work beautifully with all browsers so google alternatives .
Love DB, wish I could afford you
by Jeslive on 2020/10/20 19:14
I don’t remember when I signed up for DB, but over that time I’ve been able to save stuff that I couldn’t find a place to save on my iPad. Do I sound digitally challenged, I am. I realize DB must be an excellent tool for business, etc, but as an individual Im thankful to use it to keep my info safe and organized. I wish there was a low-mid level sub price, because it would be worth it to me to have a secure site I trust. I understand marketing to business and generating revenue, but I’ll bet there are lots of individuals, who don’t need 2 TB of storage, who would like a safe option with a reputable site...(and don’t want to seem like unappreciative mooches). In any case, thank you. FIVE STARS!🌟🌟🌟🌟🌟
Music Player?
by moukeefe on 2019/09/29 20:55
I’ve been using Dropbox for years. It’s great. One thing I’ve always wanted to have though was a music player that would play consecutive songs or playlists/folders. I have many original music projects going on at any given time and I like to be able to listen to them for further writing inspirations whenever I have a free minute, which is usually when I’m riding my bike from one place to another. I end up having to look down at my phone while I’m riding in order to start the next song and it can get kinda dicey while riding a bike. I have no other issues with the app besides not being able to listen to my music files consecutively. That would make it perfect, for me anyway. Thanks, keep up the good work!
Not worth the hassle if your expecting to store things long term
by laurenie338 on 2019/12/13 17:46
This was one of the first file sharing cloud apps. However, there are much better more efficient apps out there now as the way they promote cloud is old news. Now with cloud you can usually use the storage with or without being active for x amount of months etc. it will always be there so long as you don’t delete from it . That is not the case with this app and seems to be a common complaint . Many have lost important files including myself on account of not seeing a deactivation email. Moral of the story is drop box is out google cloud and icloud are in . Drop-box May as well be obsolete when compared to the other Choices now , that don’t delete your files just after 12 months of inactivity.. 🤷🏽‍♀️
A love affair gone sour. Where’s the Integrity?
by Ti leaf on 2019/07/03 03:39
I LOVED the old Dropbox. The more bells and whistles you added the worse mess my Dropbox life became. I relied on you for when I traveled and I am a writer, and am heavily research and archive needy. It used to work for me. Now I am somehow getting crossfeed from Microsoft Word, and the files that get into Drop Box, just show me weird icons with “data”. But no data or files. This is beyond maddening. I upgraded to add more storage for the creative arts work my husband and I do, and now my photos are stored in some bizarre, indecipherable logic, and with over 12,000 of them...that is a drag. I agree with every single person who said, it used to work great and the. Upgrades shoot me in the foot for several weeks of forensic admin to get it sorted. I have work to do besides the fact that customers are not paid to work for Dropbox. Please become more user friendly else I abandon Dropbox, and move my data world to my own online island! Thanks for taking this as not a complaint, but a call for the Integrity of the initial DropBox Platform.
DON’T DELETE THINGS OFF OF IT!
by Splazzatch56 on 2020/09/24 19:14
So this is perfect. I can get things from my ox to my phone. Everything about this is useful. Except for the fact that downloading the application on your laptop never works. Nothing I ever upload on it shows up on my phones app. It’s horrible. It takes 10 times longer on the website and half the time it cancels. The website works, but the app on pc doesn’t. The big issue I have is that I uploaded it to the app on my pc. But I realized it didn’t work so I deleted off of that and went to the website. Big mistake. It deleted that ENTIRE FILE! I am not happy with that. And the thing is it didn’t even tell me it would! It didn’t even ask for confirmation! It’s a terrible thing. Please fix this and this will be perfect. Oh and one other thing. WHY DO YIU ONLY GET 5 GIGABYTES WHEN YOU DON’T PAY FOR IT. It also doesn’t help that they really overprice it.
Horrible
by donna381 on 2019/01/06 18:09
Useless app. Not user friendly. I spent an hour just trying to figure out how to open a file, seriously an hour, and could not get past “download Dropbox paper”. Never succeeded in opening one file, much less sharing files between devices. Googled help for this app and was told to click buttons that did not exist (but clearly should exist!). You would think an app that is supposed to help you manage documents would at least have a straightforward way to open a file. That’s the most basic thing most users would want to do and after one hour a person of at least average intelligence can’t do it. I typed the name of my document in the search bar and it told me it wasn’t found. Double checked for typos, again it wasn’t found. Tried with just one word which I knew to be contained in many of my document files... still “not found”. Ridiculous and frustrating.
Picture & Video upload is broken
by Ktobs on 2018/10/27 16:12
Picture & video upload now constantly crashes. Very slow upload when it does work. Refuses to upload when the battery is low (even if its plugged in and currently charging!) If I have low battery don't you think it would be IMPORTANT to be able to upload/backup what I can before it dies?!? At the very least they should be an option that says 'continue anyway'. And if the phone is already charging I don't see why that matters? I can't upload a SINGLE picture? Really? Why does dropbox decide when I can or can't upload pics? This used to be a great app but recently it's falling apart. The media player is missing many desired features like fast forward/rewind 15 seconds, etc. Please fix the app! I've been a long time customer but I'm finding more frustrations than conveniences. Please fix the pic and video upload! App constantly locks up and crashes.
Dropbox has been hard, but paintings look amazing
by Max sword on 2020/08/26 03:53
Ok so really Dropbox is good at some things and amazingly competent at other things. They will not support the Dropbox app ( I didn’t know) the instructions are finally being edited for clarity and ease of understanding. Answers can be hard to get, although they reply fairly quickly, simple answers can take multiple emails. Now the amazing way they make my digital scans of paintings is off the charts!! Stratosphere type work. The files fit the whole frame for mobile responsive design. The file handling can be screwed up to easy( layers and nested files and folders) as you learn. I had a hard time learning Dropbox, but it was mostly my fault and now I’m really enjoying Dropbox and trying to explore all the options available.
Long time user - one ask!
by naliye on 2020/05/22 16:25
Hi there! I’ve been with Dropbox for what feels like a common law marriage length of time. I’ve been backing up all of my photos for years to Dropbox rather than keeping them in my iCloud. There is one feature however that I’m DYING for you to implement. In the Apple photos app you have this open search technology where you can search “apples” or “beach” or “Mom” and the photos get easily pulled up for you. I would be over the moon thrilled if you could build a search functionality like this to the Dropbox app. I spend so much time digging through years of images. It would take forever to move them back to iCloud just to make it easier to index but I am tempted! Thanks so much for hearing me out. Appreciate it!
Worst service ever!!!!!
by vedeta h on 2019/01/05 14:43
I have been a Custumer for over 10 years no problem. I have a yearly contract with them. This year they took the money out of my account. In June 2018 and turned off my service in July 2019. I have been fighting with them for months I gave them the receipt from my account and the Apple store. The app say active until June 2019 but when I go the the app it say full must pay money. They said they didn’t get a payment so I need to pay again. I have tried to contact them. You can only talk to them though email or twitter they will not call you. They don’t respond or slow to respond. After months of trying to get in touch with them and proving I paid. They still did not turn on my service. I called the BBB on them and they never responded. Something so simple to solve has turn me off from this product and has made me find other services better than this.
Unnecessary changes
by Geza X on 2019/07/31 18:49
Sometimes simpler is better. WHYWHYWHY does everyone try to turn their apps into a social media platform? Why. I’ve tolerated the various updates and additions because Dropbox has done one thing extremely well: transfer files and sync them to my Mac desktop. In that one function Dropbox has an unparalleled lead. But Dropbox PAPER? No, we use google docs for that and always will. Sorry. Comments? Not needed, rarely used. Sharing? YESYESYES that’s what it’s for. Sharing files. Photo sync, sure why not? I don’t use it but good to have. I’ve watched many developers “upgrade” their apps right out of business, making them cumbersome and glitchy in the process. PLEASE STOP you have such a robust platform already! We don’t need the toys, it just makes the app messy and childish. It’s hard enough to keep things synced and shared over a variety of different uses. I’ve been using Dropbox for maybe 10 years and run a whole business with it. Has always worked properly and stood the test of time. Your desire to compete in areas where you aren’t needed is going to downgrade what you are #1 in—transferring and sharing files easily and without confusion.
Great, but lacking
by The Terroriser on 2019/05/15 03:59
Dropbox was good, good for storing all my files, but it had too little space. 2 GB. For all the files I need stored, I had to make 4 TOTAL Dropbox accounts. At a certain point I realized I can’t deal with this anymore. And I look into transferring my files to Google Drive. Giving me 15 GB of storage FOR FREE! I try to export my files to drive, only exports one file. I search all around! Nowhere does it say “export to drive”. I get I could have done it manually, but we’re talking folders and 6-8GB’s worth of documents, data, pictures, and whatever else. No way. I find a chrome extension, connect the account, let it sync my Dropbox to my drive! All of my dropboxes are COMPLETELY useless now! Don’t get me wrong, Dropbox is great. But hey lack in storage and refuse to give you options to transfer elsewhere. They don’t want to let you go.
The one app I can’t live without
by Kaiaim on 2018/07/14 20:29
What can I say about an app that gives me access to everything I have from my cell phone- simple intuitive fail-free. The biggest tech mistake of my life was switching briefly to another service which lost my data and treated my like dirt when I asked for help. There are few things I’d like Dropbox to change but they aren’t specific to the app. The only app bug I’d like to see changed is the folder size limit which does not apply to desktop versions. it has been an inconvenience to break up one of my large folders, but still worth it to have my whole life with me anytime anywhere.
“Camera Roll” is not the same as iOS’s Camera Roll
by SeriouslyDave on 2019/04/13 15:34
Reply to the Developer Response: The Developer’s reply discussed automatic photo upload. However, I was not talking about automatic upload and did not use the term. Therefore, I have modified my review to clarify. —- Review —- When manually selecting photos for upload from an iOS device, Dropbox is shows an iOS Moments view of iOS photos. Dropbox calls this “Camera Roll” even though it does not match the iOS Camera Roll. Worse, Dropbox does not offer a way to select photos for upload using a view that’s in iOS Camera Roll order. You have to remember the date you took a photo or do a whole lot of scrolling if you have more than just a handful of photos (scrolling is required because of the screen space wasted by an iOS Moments view). This is a not user-friendly approach. Another issue is that you must tap each photo instead of being able to slide your finger across the screen to select multiple. These are not the only usability issue I have with Dropbox and I use Dropbox less than I would like because of them. However, it still remains somewhat useful to me so I gave it three stars.
Camera Roll Does Not Auto Upload To Customized Folders
by Infamous334 on 2019/05/05 17:43
My biggest issue for a few years now is that when taking photos I could have those photos uploaded to specific customized photos. This was an option via settings 2 years ago but for 2 years now it defaults to a folder “Photo” with no chance of selecting which folder. My business has 7 field agents taking about 30 photos each day of real estate properties. I use to be able to create folders for each user and have their photos upload to their specific folder per device. In the office it was very easy to sort out which photos were taken by each agent. Now they dump all into one single folder “PHOTOS”. I have talked to development about this but they tell me it was a 3rd party license called Carousel that allowed them to upload to customized folders but they failed to renew the 3rd party license. Now I get emails stating as of May 7, 2019 my version of the product will fail to operate unless I update but when I go to App Store it tells me I have the latest version. Should the product fail to operate as of May 7, 2019 we will move everything to ICLOUD because the support and tools we need simply don’t exist anymore. This product that once was very good simply does not support my business workflow anymore.
Bait and switch paywall tactic
by El Grayso on 2019/10/24 01:33
I use a lot of devices. Dropbox was the universally accepted free cloud service and a ton of apps spent a lot of effort making them work with Dropbox because of this. Now Dropbox is behind a paywall if you want to use more than 3 devices. That’s fine and I’ve ditched it for Google and Apple which I pay for and are affordable. The problem is that a ton of apps still only link to Dropbox, something they decided to put weight behind due to Dropbox being accessible by all. Most cloud storage apps allow upgrades for more space if you like their service. A reasonable competitive tactic. Dropbox’s tactic feels manipulative, and more like a random to keep the systems users have already set up between their devices. Dropbox is free to do this. It’s a free market. But users are also free to give them 1 star and ditch their company in response.
Need Office 365 subscription?
by Conan444 on 2020/02/09 17:46
I have been using free office apps on mobile devices and a 2011 personal/home license on an iMac. Now a message pops up saying I need an Office 365 subscription to edit Excel spreadsheets and Word docs on my iPhone. Is this an error? Or have Microsoft’s or your policies changed? ————————— Thank you 🙏 for your response. I do not have a device with a screen 📺 over 10 in. Just an IPhone and iPad mini. The prompt says sign in with an office 365 account in order to be able to edit, but it turns out you can just sign in w/your regular old Microsoft/Outlook account. This is very sneaky of Microsoft. I was almost about to purchase a subscription!
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