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App name
Dropbox - Backup, Sync, Share
Description
Dropbox lets anyone upload and transfer files to the cloud, and share them with anyone. Back up and sync docs, photos, videos, and other files to cloud storage and access them from any device, no matter where you are. And with advanced sharing features, it’s easy to share docs and send files—large or small—to family, friends, and co-workers. Features: • Automatically upload videos and photos from your camera roll to cloud photo storage—all in the background—for easy video sharing and photo sharing. • Access any file in your account—even offline—and preview over 175 different file types with no special software required. • Easily send large files by copying and pasting a link you can give to anyone, even if they don’t have a Dropbox account. • Scan documents, receipts, IDs, photos, and more using your mobile device and transform them into high-quality PDFs, so you can view and send anywhere. • Sync folders on your PC or Mac to Dropbox with computer backup, and recover older versions or restore deleted files with version history and file recovery. Sign up now for your free Dropbox Plus trial. You’ll get 2 TB (2,000 GB) of storage space—that’s enough room to save files from all your linked devices. We’ve also introduced some new features as part of your Plus plan: Dropbox Passwords to store and sync passwords across all your devices and Dropbox Vault to secure and organize your most sensitive documents. And with Dropbox Rewind, you can roll back any file, folder, or your entire account, up to 30 days. Existing Plus customers can upgrade to Dropbox Professional. With 3 TB (3,000GB), you can store all your stuff—from work projects to personal photos—and have space to spare. You and your clients can comment on most file types without leaving Dropbox. And you can protect your work with a watermark, add shared link controls, or rewind your account up to 180 days. Before starting a trial or completing payment, you’ll see the plan price. This amount will be charged to your iTunes account at confirmation of purchase and on renewal and will vary by plan and country. Dropbox subscriptions renew monthly or yearly, depending on your plan. Your account will charged for renewal 24 hours before the end of your current billing period. To avoid auto-renewal, turn it off in at least 24 hours before your subscription renews. You can turn off auto-renewal anytime time from your iTunes account settings. You can manage and cancel your subscriptions by going to your account settings on the App Store after purchase. Dropbox is a secure cloud solutions leader trusted by Fortune 500 companies for their most sensitive data. Over 14 million paid users choose Dropbox because they know they can count on a company that’s also dedicated to their security and privacy—no matter what they do or where they are. Let Dropbox be your all-in-one file storage, file organizer, file transfer, and file sharing solution for all your devices. We’d love to hear from you! Join the Dropbox community: https://www.dropboxforum.com Terms of Service: https://www.dropbox.com/terms Privacy Policy: https://www.dropbox.com/privacy
The download speed
by jathan2 on 2021/03/02 15:40
I’m giving this a 1 star because the download speed was way to slow, I was trying to up load a 5 min video. And I let it download for 8 hours, it didn’t even move and that bar didn’t even move.
So much potential, very buggy
by hr150123 on 2021/03/02 00:30
I’ve been using this app daily for work, for over a year now. Every single time I create a folder and select upload photos, I will be scrolling on my camera roll and it if I’m not actively clicking photos right off the bat, it freezes and jumps to the start of my camera roll (I have 20k photos in my camera roll, going back to 2017). The only way to avoid this is by clicking upload photos, and immediately start rapidly tapping random photos until it unfreezes. I have always updated the app, and it’s done this on more than one iPhone. Still happening on my 12 Pro. 2nd issue that just started happening: I name every folder by date. Suddenly almost all my folders are out of order. They randomly just start not being organized by date as I scroll down. I make sure to select “sort by date modified” and it does nothing. No matter what I sort by, nothing changes in the order. It’s becoming very frustrating as I rely on this app for work. I’m confused by all the positive reviews because my experience has been this for several months now.
Good & Broken
by erc eld on 2021/03/01 21:22
I have been using Dropbox since 2010 and here’s what you need to know — Dropbox’s app is probably the best app you’re going to find from any cloud storage provider. It’s pretty easy to use, it’s well-designed, and despite growing features, the app is reliable. The biggest issue I have run into is that while Dropbox is a very robust app, its system integration is another story. While you *can* have Dropbox linked to your Files app for easy access when uploading, Dropbox files are pretty much always completely inaccessible from files.app. If a website uses Files to upload and your file is on Dropbox, you might as well move your files off of Dropbox or get on a desktop computer. The Files app was introduced nearly 4 years ago, so I’m not really sure why this issue is still happening.
Cluttered spam about features
by Mutty234 on 2021/03/01 19:49
So Dropbox decided to clutter up the small screen of a mobile device with a huge "Features to try" spam section at the top of the sxreen that can't be disabled or collapsed and never goes away. It literally couldn't be more stupid than this.
App stole $12.71
by Will5434789647 on 2021/02/28 18:15
This app just stole $12.71 out of my account. I woke up and saw that I have a charge from google play store (I don’t even have google play store because I use an iPhone) so I contacted these people asking why is this happening. I was informed that this random charge cannot be refunded even though I’m inquiring about it 4 hours after I was charged.
I don’t think so...
by Geneb53 on 2021/02/27 18:38
$10.00 for basic the same thing as a free drop box account then SURPRISE $$11.99/month for off line access. Buyer beware. If you make mistakes pay for them then don’t do it again.
Worked great until the last update
by Michael R. Jones on 2021/02/26 22:56
This app used to be superb. Since the most recent update, the sorting is wonky (and pretty much useless) and the search function only finds even obvious things maybe. Third of the time. Sad because it used to be such a useful and helpful app.
App keeps crashing
by It's windy in Texas! on 2021/02/26 20:30
App keeps crashing when I try to open any files. I did the force quit app and delete and re install suggestions from the help center but it still crashes . I reached out to the developer and was redirected to the same url explaining what I just did. Very unhelpful. Poor customer service.
App crashes when opening Dropbox url from calendar app
by М012732 on 2021/02/26 13:55
Latest iOS update broke the app. Unable to open Dropbox from calendar URL — app is attempting to open but then crashes. Restarting device does not fix the issue. This became an issue only with latest Dropbox iOS update.
Why did you change its functionality??
by Tjpphoto on 2021/02/25 23:44
I love this app! But why did you change the way the alpha lookup along the side works? I have used that all the time in the past to quickly get to folders on my Dropbox. Now it seems that it is only tuned to files, not folders, so it’s back to scrolllllllling to get to what I want. Please fix this!
Cannot install on iPad
by 1999bg on 2021/02/25 20:50
Follow instructions, cannot download installer, thus cannot use Dropbox
It now crashes constantly
by Bluegrassblvd on 2021/02/25 15:28
I use this app for work, a million times a day. It had been great until today. It updated and now every time I open a folder and click to open something it immediately crashes. I can’t open anything!!!!Please fix this soon!
Las beby
by beby❤️😌💔 on 2021/02/25 15:27
La
Worked ok, until is just started crashing on attempt to download
by Quantum Chris on 2021/02/25 06:23
Using it to go from Dropbox web to app to transfer to another app. Opens from shared Dropbox webpage and shows the files. When I click on a file the app crashes and closes. Just started I the past week.
Less than ZERO customer support!
by Sd fam on 2021/02/25 02:35
Out of the blue started being charged in Oct 11.99 per month without authorization. Any “help center” support lead to dead ends. There was zero access to any real customer support. I filed the charges as fraud. Misearable. Inexcusable lack of service.
Sorting is broken
by Der Golem on 2021/02/24 06:02
Before the update on Feb 22, everything sorted alphabetically by title. Now, folders are on top, alphabetically, followed by files sorted alphabetically. HOW DO I CHANGE IT BACK?????????
Forced upon me
by CraigIsCool.com on 2021/02/23 22:13
Why I have to download this app to view something sent to me is idiotic. Installing then deleting. Hate that. Just make a web interface stupid.
Jerry Viper
by where is wind on 2021/02/23 14:56
Great action pictures!! Thanks
New User
by Cuba 1955 on 2021/02/23 01:21
I just started to use DropBox so I didn't give a five star because I'm still learning how to use it but seems like it's gonna be a good place to put things
Very good - request 5 to 15 5GB storage.
by bshah101 on 2021/02/22 23:43
Very good - please add - I request 5 to 15 5GB storage., to my Drop box, as Google has that much free also. Thanks.
Nice
by nsubu on 2021/02/22 21:03
Very very nice App
Piss poor tech support
by SNYDERDOG on 2021/02/22 19:59
I’ve been a paying Dropbox user for over a decade. I recently contacted their tech support regarding an issue with the “paper” feature of their app not syncing correctly with Google calendar. Rather that work with me to resolve the issue, the tech support agent told me to leave the live chat, then later sent me an email asking me to videotape myself “recreating” issue. Rather than waste my time videotaping myself clicking on the “link to calendar” option, I suggested that they tell me what the known causes of this issue are. Several hours have gone by and I’ve received no response. Dropbox’s tech support is lazy and useless. This negative experience has me considering abandoning their app and trying out the competition.
Disorganized
by JTBryant on 2021/02/22 09:15
Too complicated
Garbage
by Ted.69429 on 2021/02/21 17:37
Dbx went from my favorite service in 2010 to garbage I still mostly use for some legacy scenarios. Last straw was the forced screenshot backup integration which lost my screenshot taken on MacOS. Just pure stupid greed, forcing this idiotic backup feature so that people buy more storage. I will move 100% to GDrive.
Negative stars aren’t possible.
by KA966996 on 2021/02/20 21:58
Syncs EVERYTHING with ease, without a deselection option, but unsyncing maybe impossible without removing a device, I think. 4 locations on the web help, most on Dropbox.com completely outdated information. Desktop shortcut, why? It just opens the default folders. Website and iPhone app exactly as useless.
Zoom in for videos
by K1714 on 2021/02/20 10:02
Please add a zoom in function for videos
Best File Storage Solution on iPadOS/iOS
by RamiroCantu on 2021/02/20 04:59
I switched to dropbox because it works flawlessly on iPadOS, with perfect integration with the files app. Both Google Drive and OneDrive’s integration with files app is miles behind Dropbox in this regard. iCloud Drive is the only other comparable solution to dropbox, yet when it comes to syncing to windows or linux iCloud drive is a buggy mess. By switching to dropbox I reduced the friction between my devices and was able to focus on getting my work done.
Lender for private money construction etc.
by Private Money Ed on 2021/02/19 04:54
I am not a tech guy I figured this was gonna be complicated this is fantastic I should’ve been using this years ago thank you Ed
stop automaticly changing back to uploading jpeg
by jlduan on 2021/02/18 01:39
.
Um
by joshuanimal on 2021/02/17 22:57
It used to be a free feature to password protect your docs. I KNOW Google isn’t hurting for money.
Non-intuitive
by hip hermit on 2021/02/16 09:39
Can’t get documents out of Dropbox on iPhone.
Great app but...
by lbusby58 on 2021/02/15 12:22
This app is really great for what I use it for. However, there are times when I need to take screenshots and add them a document and then crop it so only the picture is showing not the whole screenshot. It works fine from Dropbox on my laptop. But when I pull it up on the app, the whole screenshot shows, not the cropped version. It is SO ridiculously annoying. It hasn’t always been like this, just within the last few months. It’s getting annoying enough that I will probably try to find another app to use.
It doesn’t even work for nothing
by tipitapon12122 on 2021/02/14 20:06
Upgraded to plus. Couldn’t even upload a single file. Awesome.
Great to have access to my desktop files
by Cptn nimans on 2021/02/14 12:49
Great app for access to all my desktop files
Forever upload
by DAK- on 2021/02/13 23:24
Trying to upload a 4 minute video for 3hrs now and only a fraction of the way through.
Awesome Experience!
by Cookie5407 on 2021/02/13 19:20
This app is so convenient. Thank you so much!
Good app
by Luis Fernando Castaneda on 2021/02/13 15:54
Nice app, run fast, gets the job well done. Easy to use and with enough free cloud storage. Would recommend.
iOS integration broken
by eagleapex on 2021/02/13 15:36
I can’t submit this as a bug to Dropbox because the app support only leads to a FAQ. I can no longer upload files to a site using Dropbox integration with safari.
Dropbox
by Western Exposure on 2021/02/13 13:44
My ex-husband has a link to my dropbox that will never go away so I will not renew even though I have paid Apple time and time again for new drop boxes. It’s none of his business and he always will have the link. It doesn’t matter if I change my passcode
UNSUBSCRIBE TOO DIFFICULT TO FIGURE OUT
by universalradio on 2021/02/12 20:07
NO SUPPORT AVAILABLE TO UNSUBSCRIBE. CANNOT UNSUBSCRIBE DIRECTLY FROM IPHONE SETTINGS OR. Y EMAIL. DUE TO THIS, I WILL NEVER USE DROPBOX EVER AGAIN... BUT STill PROBABLY MUST PAY FOR A SUBSCRIPTION.
Uploading photos from mobile
by Im designer on 2021/02/12 19:12
It’s a five * app. The only reason for a one star right now - uploading photos from the mobile app became a nightmare. Earlier version app was totally fine.But now - Instead of seeing all the pictures it shows only some preselected recent incorrect really. Then you have to choose “you don’t see your all pictures “ then you open all other picture and then add from all to “some strangely selected” and then it’s loosing what you want to do. Im using my phone, Dropbox and pictures for business, I cannot normally operate - if I want to upload from your 2010 or 2018 - forget it. Apple has sent a feedback from Dropbox. Dropbox suggests a forum, or Twitter. That’s been said we are pro users from 2007, no issues whatsoever, besides this annoying issue on mobile, saving photos to Dropbox not from recent albums. Apparently nobody knows about this issue?
Illogically laid out
by Wasteofmytime 187654321 on 2021/02/12 00:07
Your app is terrible. It should be way more intuitive. Fire everyone, hire all new people. Redesign. No salvation. God rest your soul.
Easy app
by crazy-overloaded on 2021/02/11 14:17
I am using this app because I found it easy to copy file to drive. Easy to use and user friendly too .
Can’t get into my files
by TheQueen5762 on 2021/02/10 21:35
I am disgusted that I can’t access my files
No customer service
by P pets on 2021/02/10 17:57
I have sent multiple emails to support with zero response. I added from iTunes and I have tried all the email addresses I have with zero luck. When will someone from Dropbox actually respond to me? I’ll give it 30 days and I’m done with them. If you don’t pay more, you won’t get any service. Be warned.
No Widgets Since Latest Update
by pharmslim7 on 2021/02/10 14:19
The app is great and I never had an issue with it until lately. The widgets are no longer available as I try to add to my home screen! Where did they go?
Use old Dropbox
by Mrartist100 on 2021/02/09 20:43
(Must same Use your old account Dropbox) not work account frustrating hate updates more mess up change app crashing more lost Dropbox app Don’t want pay 💰 waste money me don’t use Dropbox worthless toward sorry 😐 uninstalling Dropbox poor can’t trust Dropbox alway selling paying waste money
Grow up
by USA36 on 2021/02/09 19:55
I’m paying you to have real information about updates not repeated generic stuff. Please fix that and respect your customers or i will ditch this app for something else.
Can’t cancel
by CharlieBourg on 2021/02/09 03:44
I have been trying to cancel my trial for weeks and been unsuccessful. The instructions they provide are worthless, the option to cancel never appears, only options for more expensive plans. They email regarding the expiration date, but never respond to emails about canceling. Their home office in San Francisco just rings and disconnects and their sales office just gives you an automated system. I want to deal with a company with a little more transparency. I am beyond frustrated. I have no idea how to get out of this mess!
🤦🏻‍♀️
by veggieapps on 2021/02/09 01:24
They delete everything you were trying to save if you don’t go on it for a year
Pricing
by Great Speller on 2021/02/08 19:10
I like Dropbox although I don’t use it as much as I did when I was teaching. I still have a lot of information saved in there. The question I have is in your monthly pricing vs yearly pricing. Why is there no deal for going yearly? If I pay each mont it’s only $119.88, but the yearly rate is $119.99. I don’t think that makes much sense so I’ll be sticking to my monthly subscription. Other than that, I do have a problem with my older Mac not saving correctly to Dropbox anymore. That is kind of a pain in the neck trying to transfer things to my new Mac. Probably nothing you can do about that as the operating system is no longer up-to-date.
Terrible app
by Acrafty1dm on 2021/02/07 22:21
I’ve had dropbox in the past which was good now I have a new phone an iPhone 12 max pro I’m trying to get my photos that are on there stating that it’s full but yet I can’t get to download them how do I get my stuff ????? I want to cancel my subscription to dropbox I just want all my things that are in their help please
Good things is slightly pricer
by faisalislam on 2021/02/07 14:56
Dropbox Plus subscriber since 2019. Google and Microsoft has cheaper options but no one can beat the best in class smart sync of Dropbox on Mac & PC. Freaking A++. Ipad version works as expected. Love the service. My whole work life is stored there.
Excelente recurso
by konolivero on 2021/02/06 21:59
Es fácil para guardar y consultar la información guardada
TRASH.
by For LLC on 2021/02/06 21:26
TRASH.
Not good experience w Dropbox on iPhone
by refundmepleasewillya on 2021/02/06 19:28
Can’t find easy way to Cancel. Don’t like. Slow uploads. Doesn’t feel organized and efficient. Lags. Then can’t find way cancel free trial. Not even a star here.
Want to extract this
by $ilver76 on 2021/02/06 16:54
HOW!!
Best of them all
by bdiddy31 on 2021/02/05 19:58
I’ve tried a bunch and Dropbox is the most intuitive and fastest. Was hoping Google drive would do it for me because of docs and sheets and whatnot... but had lots of issues.
Huge Battery drain
by Akf4947 on 2021/02/05 15:21
Looking at my battery history, this is the only ap on my phone that is constantly draining the battery even while my phone idles overnight. On my iPhone 12 Pro Max, I lose almost 2%/hour overnight just from this app.
File transfers
by Help!!!! CHANGE IT on 2021/02/05 09:52
Hi I am trying to transfer video files from a text and an email. It’s not working and I’m wondering why? Is it not compatible to do that to dropbox? Please advise thanks
Love it
by Hobbylady on 2021/02/05 04:47
Love Drop Box
So useful. A must !
by dermgirl on 2021/02/04 21:41
I store all my store receipts ( the one I may need for returns ) , medical documents , tax info and so on . Soooooo very useful. The receipts I need to submit go to shared folder that automatically gets to me accountant ! So awesome !
Worst for uploading video
by ayoungrn0000 on 2021/02/04 06:34
This is honestly THE WORST for uploading video! I like it for uploading PDFs but for video is the worst! I have a 4 minute video right now- I’m using wifi and cellular and it’s been taking literally 3 days. I live in an urban area with good wifi. There’s no good explanation for this! My son says he has no issue with uploading videos to google drive.
Reseña
by quatromanii on 2021/02/04 03:09
La recomiendo
My very own private space
by JennyJa on 2021/02/03 19:50
I love it.
Your one stop storage app
by Gum cutter on 2021/02/02 22:48
The best place to store all your important items
To make this app closer to perfection...
by MWDesigns on 2021/02/02 22:46
Please bring percentange values for uploading and downloading files next to the status bar and bring multi-select funcionalitity for moving and deleting files around the app.
The very Worst
by Excellent714 on 2021/02/02 13:53
Dropbox could not be a worse cloud service if they tried. You WILL you lose all your files if you try to move them - there’s no way to get them out of dropbox to a normal cloud service. it’s overpriced. they jacked up the price and added more storage space without asking. they renew it without asking it’s just a mess and I used it for 15 years and nothing but trouble. there is zero technical support although they claim there is they just don’t answer your questions. I’ve had nothing but trouble with Dropbox and I wouldn’t recommend it to my worst enemy.A normal honest app would respond to a honest terrible review like this but not Dropbox they just don’t give a hoot I’m trapped with my files there and no way to get them back unless I have weeks and weeks and months to download them. I wouldn’t recommend Dropbox to my worst enemy.
10 year customer and the interface is still extremely lacking
by Asayers on 2021/02/02 02:04
Very subpar interface. Search option is terrible and even worse is trying to organize your files in any way. When trying to sort from general uploads you cannot multi- select and move within the app. On desktop it’s very very slow and the multi select feature is atrocious. Lord forbid an image accidentally opens, all selected field are no longer selected and the interface is finnicky to select multiple. I pay $11/ month and it’s total trash besides having somewhere to store your files.
Meh
by Rhiannon314 on 2021/02/01 19:15
Since I’ve signed up, the app & site have been useless. Won’t log me in, I reset password, still won’t log me in. Over and over and over.
Awful UI
by @Sigil on 2021/02/01 00:13
UI is awful. The app is not user-friendly and this is a pattern. If you have the desktop app, you know what I mean.
Help
by rmacpa on 2021/01/31 22:20
Settings go in circles and instruction say go in general to disable accounts, but there is no general under settings. The help setting only accepts predetermined question, so it will not address my concern. I feel like I’m being kept captive.
Great app - but would love to see lower subscription tiers.
by foulplay2 on 2021/01/31 00:14
I don’t want to dock the app a star because of this, as the flaw isn’t with the app (which is pretty much a flawless experience), but I would love a lower tier subscription. A smaller storage package would be perfect for me, and I’m not looking to spend $12/mo when really I only need a few more gigabytes of storage. I’d love something competitive with iCloud's prices: 50GB: $0.99 200GB: $2.99
Unable to cancel free trial subscription
by FightinPhill on 2021/01/30 22:43
Directions are not clear and unable to change to free version. Attempted on app and through App Store (iPhone). Otherwise love the app Please fix this so it’s easier (one button click) or something.
Dropbox is not user friendly anymore
by wtambunga on 2021/01/30 18:15
I have had this for years but here lately it’s gotten stupid difficult to use. I’m looking for a simpler alternative.
Dropbox
by @mccauleym360 on 2021/01/28 04:33
Dropbox is one of my favorite apps
Can’t create account
by *WZ* on 2021/01/28 01:09
I tried creating an account with my Apple login, my Google login, and then using my email address and creating a password. It kept telling me account creation failed. I’m not going to trust an app that gives me problems with such a simple task.
Love this app
by carolnmt on 2021/01/27 07:51
This is such a great way to share photos.
WARNING: THIS COMPANY KEEPS ON CHARGING!
by ClassAnot on 2021/01/24 12:41
I needed to purchase this program for a specific used. A client needed to send me dome huge audio files and so I agreed to purchase it for a month. When I had these files,I FOLLOWED ALL THEIR RULES FOR UNSUBSCRIBING and canceling my membership. The next month there comes $12.99 on my card. I called and explained and they did reverse the charge, BUT THEN CAME ANOTHER CHARGE, and another charge, and I can’t get rid of them without canceling my Amex card which I have had for twenty years. DO NOT DO BUSINESS WITH THESE PEOPLE!!
something is wrong
by scoobeydoo on 2021/01/24 05:40
I used this App with good success for 8-9 years, but now it’s broke. They figured out a way to clog your data file, filling up your space, forcing you to upgrade. Customer service doesn’t exist. Don’t download unless your ready to pay $100-$200 a year in fees.
Great App
by El Bee Muzik on 2021/01/24 02:38
Great App
surprisingly subpar
by Baebus on 2021/01/24 01:58
I don’t understand Dropbox’s popularity. It might be among the best file hosting services, but the experience was still incredibly unsatisfactory. The web app is slow. The sync settings are confusing. The canceling button is in a non-obvious spot which wasted 20 minutes of my time trying to find it. For $20 a month, this shouldn’t be a worse experience than what I can build with a terminal and an S3 bucket. Perhaps I’ll try again in a few years, but Dropbox is still too unpolished for me.
Not happy
by Mediamema on 2021/01/22 19:28
I don't use this app but they have charged $129.47 for two years. I have tried to cancel this but I can't get their attention. Help please😢😢
Wow!
by Monsieur Walter on 2021/01/22 09:58
Dropbox allows me to store family photos and show my buyers property! One of the best apps out there! PCFPrincipal.com
Horrible. Don’t get trial version. You can’t cancel and you are forced to pay
by pcwhitejr on 2021/01/22 03:53
Impossible to cancel the trial version.
Getting charged
by omgits trish subscribe 😁 on 2021/01/22 00:56
I canceled my subscription a whole month ago I’m still getting charged
Dropbox does not show all folder on IPad
by zerg on 2021/01/21 22:47
Every time I save smth to a folder on Dropbox that folder is no longer displayed by iPad s Files app. The only solution is to logout of Dropbox and log in again. Which is a major hassle. Don’t think it was that bad before. Apparently Dropbox is not properly integrated in current version of iOS. I am a paying subscriber for Dropbox. But apparently now I will have to look at other services that are supported by iOS.
Crazy restrictions on devices
by johnny lo screentime on 2021/01/21 12:10
After I bought a new phone the app was disabled unless I bought a plan. Then the number of devices went from 5 to 3. I wonder why. More scummy behavior from big tech. I’m going to pcloud
Lack of iOS files integration
by MatthewQK on 2021/01/21 07:04
Because Dropbox tries to have direct API integrations to apps, it has foregone developing a real integration with the iOS file system. Because of this, many apps that *could* use Dropbox files cannot do so, such as iA Writer. It’s not particularly difficult to support this functionality, so if it’s not added by my annual renewal date, I’ll be leaving the professional plan. Dropbox has been great across platforms and on desktop, but it’s these small, simple details which break workflows that I’m tired of.
Can’t apply to jobs.
by vovovo65 on 2021/01/20 05:09
I’m trying to apply to jobs & upload my resume by using Dropbox and it fails to work with every website I try to apply with.
Can’t cancel subscription
by leaningKat on 2021/01/19 16:25
For the love of everything good in this world don’t sign up to pay for this subscription through anything other than google pay or they can’t look up the account info at all to cancel once you no longer need this app
Encrypted Files do not accept password
by Lotto Turnoff on 2021/01/19 15:04
For some reason all Microsoft encrypted files are not accepting passwords
good
by cloudsgrey on 2021/01/18 23:25
renew
Decryption Failed - Null
by 1atlred68 on 2021/01/18 22:35
I’ll change this to 5 stars when you guys fix this. This is the second time this has happened over the years when I update my iPhone. I cannot access my password protected document on my iPhone. However, I can on my desktop computer. Please advise. Thank you.
Keep up the good work
by SheDiggTray on 2021/01/18 16:38
Haven’t had any issues with this app at all
Battery Killer
by WmH2 on 2021/01/17 11:19
I don’t know what I thinks it’s doing over night. But ever since IOS 14 was released my iPad and my iPhone have had terrible battery life... loosing as much as 50% over night while I was sleeping. I tried all kinds of things. Finely it was trouble shooting apps... turned off back ground updates on Drop Box and the issue went way. Oh and this older issues is still an issue. It’s supposed to work with “files”... but every time I try to use it, it requires me to open the app to authenticate again. But when I launch the app it never asks for me to authenticate. It just shows me my files. 🤦‍♂️
It’s honestly the worst cloud app I’ve ever used
by 操你妈的傻逼中国银行客户端 on 2021/01/16 07:45
There’s no select all feature so I have to select the photos one by one and although I can select a group of the photos but there’s no way I can export them. Worst app ever wish I never downloaded it!!!
trash
by isaiah14442 on 2021/01/15 19:48
do not get this app or trust it i had files in my account and they went through my privacy and delted all my files and deactivated my account do not waste your time on this garbage app
The worst
by aviatorboots on 2021/01/14 21:05
If you are a photographer do not use this. You will lose business. I hate it. I’m a busy person and you have to be a space engineer to figure out how to cancel it.
Great! But...
by Sjshdudjnrj on 2020/01/22 20:42
Ok, so first off, I want to let the devs know that they did an amazing job making this app. It has a simple design, looks great, and is very user-friendly. One thing is that Google Drive offers 15GB for free, while I think Dropbox only offers 2GB. Maybe for the free version, upgrade that a little bit. Anyway, I mainly use Dropbox over any other service, because I believe it's better, but I might have to switch to Google Drive for more free storage. The one thing that I would add to it, is shortcuts. For example, if I could have all my files in one big folder, and them scatter them across different folders using shortcuts to the same file, in the big folder. I use Dropbox to keep my music MP3's, but I can't have them in different floders without copying and pasting, which would take up twice the storage. I would have multiple folders, and ,for example, have my song in one folder, and another, without doubling the storage. I would want them both to point to the MP3 in the big folder with all my files, that I mentioned before. I would love to have this tool, and I'm sure a ton of others would. This would definitely bring you over the top better than the other cloud storage providers. Thank you for making an awesome program for us to use!
Great App but very unstable after update
by KJP2U on 2019/06/23 18:34
I’m having the same issue as Dudebraj9000. I have an iPhone 8 and have been using Dropbox for years. I agree that the updates have had no added value other than adding additional steps. When I’m uploading photos, I can no longer scroll down to see which photos are uploading. It jumps back to the top. Also, when I go to a photo album from Dropbox to upload photos, it will jump to photos from 2017 or 2018 unless I scroll real slow. Also, if I “move” photos from one folder to another, it now leaves me at the folder the photos got moved to instead of the folder I was working on... really annoying. I believe that if I “copy” photos from one folder to another, it will put me back to the folder I was working on, which is the way it has always been. Lastly, I had disconnected any auto uploads or syncing to Dropbox from the start, yet there is an album again called Dropbox with photos sitting in it... some very old photos. So I don’t know if those photos were uploaded or not. I have never auto synced my photos with Dropbox because I like having control of it. I gave you 5 stars because I use Dropbox every day and I trust that you will fix these issues. Overall, it has been fantastic, but more so in the older versions.
Horrible Background Battery Usage
by Parvani Symphony on 2021/01/07 14:20
I really love the app and it gives me the ability to share my files between my iPad and my desktop computer easily. I originially got Dropbox because Google Drive was draining my battery by constantly running in the background. Well, my battery has been draining again over time by almost 30% or more at times. I checked my battery usage and Dropbox was running in the background for 7 hours straight. Why? I looked up the issue, and someone mentioned the only way to fix it was to disable it in the File app on my device, but I don’t want to do that, because sometimes I do need to access things from that app, or move things that way. I understand that it checks the folder in Files and makes sure everything is synced to the actual Dropbox app, but 7 hours? There’s also an issue where if I upload items to Dropbox within the app, if I close the app, it stops uploading. I have to have the app open for it to finish uploading. I’ve never had to deal with that before. Not sure if these are Apple issues or Dropbox issues. I hope there’s another fix for it though, because I shouldn’t be going to sleep with my iPad at 100% and waking up to it already down to 70%. I guess I will do the temporary fix in files for now, unless I find another cloud service that doesn’t drain my battery all day.
Useless/not needed
by dicky j 12 on 2020/06/04 17:28
My smart phone has my resume in pdf. Form and that should be it. But no, these stupid app companies are in bed together and so I have to keep downloading app after app after app just apply for jobs. Each app just another security risk, just another way for my info to end up in the wrong hands. Might as well be you know what in a box, Totally unacceptable. Zero stars is the real review. Stop making cloud based crap we already have through oh idk the 16 other apps that do a similar job. This is an edit...after reading some reviews I ask those people if they are using windows 98? Do you not remember that our smart phones and their services were already doing all of this? Did you not already have cloud based service through your smart phone brand or google? Why accept yet another app that is cloud based for yet another way to have your private photos and documents out in another cloud. “The devs are smart” yeah after building the same features into every other cloud based app they realized they needed another job so here is Dropbox, next year it will be “boxdrop” or “doccushare3000”! I’m sure there is some feature that is unique to Dropbox that has you all saying that it’s totally different. You mean something that could have just been added to any other cloud based service? I know it’s free but I didn’t want another app on my phone, another account, another, another, another, another......
Good features, horrible customer service
by MarlaE on 2020/05/30 14:09
I’ve used Dropbox for years with no issues, although it is overpriced and their peculiar insistence on landing you on “Recents” rather than “My Files” is annoying. However, if you must purchase Dropbox, do it on their site and not via the App Store. Here’s why: They sent me a note saying my payment method (Apple) was invalid and I had to “update” my payment method with Apple or lose my paid features on May 31st. Spoke with tech support via chat and confirmed that my payment info is up to date, and that it has successfully gone through for ApplePay, dozens of other apps, and a couple of streaming services. He escalated me to someone who days later sent me a boilerplate email that showed he hadn’t read anything from the previous conversation. I replied, explaining again. No answer. I wrote back asking for an ETA on a response, as May 31 was fast approaching. No answer. Then on May *29* — two days before the supposed deadline — I got an email saying “Your account has been downgraded.” Finally managed to resubscribe by severing my payment within Apple and purchasing on their site (although now I wish I hadn’t). And *still* no response from customer service.
One year no change
by TiredMomAndNurse on 2020/04/14 02:19
A year ago I reached out for help bc all of my photos I edited on my phone or the hundreds of “portrait mode” iPhone photos were uploaded in their original mode and their “edited” portrait mode. When you click “automatic upload” it uploads your photos in chronological order with dates they were created. Which is great. On the portrait mode or any edited photo, it uploads two versions. I was going through and looking at file size and deleting the one that wasn’t edited so that my terabyte of storage wouldn’t be full. The tip they gave me was to click “manual upload” and manually upload all of the portrait mode or edited photos that I wanted to not have doubled. I did this. The photos were not uploaded by date taken and the file names were changed. But they were not doubled. Then, I clicked “automatic upload” to upload all of the other unedited photos and it still uploaded the edited ones I had manually uploaded bc the file names were different. I have reached out a handful of times about having an option to click or fixing the manual upload bug that changes the file names and causes more duplicates. No changes have been made. Dropbox is the most expensive storage app but don’t expect the most expensive quality.
I really wanted to like Dropbox
by Artemis12234 on 2020/02/03 16:43
This is a review on Dropbox in general. I wanted to use Dropbox to back up files I accumulate on both my phone and my computer over time onto a cloud. This includes work files (minimal though) and (mostly) personal photos/videos. But I have so many issues syncing files whether it be from my phone or my computer, I just can’t do it anymore; it takes way too much time. And I’ve had the paid version for a couple months now! I thought maybe Dropbox just had a learning curve but the issues are perennial. I constantly have to troubleshoot the syncing and google solutions for things like clearing the cache on my Mac. It’s like I have to treat Dropbox like a baby, only back up 50 photos at a time or it glitches and never uploads at all. Even troubleshooting pages from the Dropbox website don’t solve my problems, even if it’s only 4 simple steps. I don’t understand—I thought DropBox was a large and reputable company used by professionals. I’m using Dropbox for mostly light, personal reasons and it doesn’t work properly. Looks like I’m going to have to back up the old fashioned way: external hard drives.
So much potential, very buggy
by hr150123 on 2021/03/02 00:30
I’ve been using this app daily for work, for over a year now. Every single time I create a folder and select upload photos, I will be scrolling on my camera roll and it if I’m not actively clicking photos right off the bat, it freezes and jumps to the start of my camera roll (I have 20k photos in my camera roll, going back to 2017). The only way to avoid this is by clicking upload photos, and immediately start rapidly tapping random photos until it unfreezes. I have always updated the app, and it’s done this on more than one iPhone. Still happening on my 12 Pro. 2nd issue that just started happening: I name every folder by date. Suddenly almost all my folders are out of order. They randomly just start not being organized by date as I scroll down. I make sure to select “sort by date modified” and it does nothing. No matter what I sort by, nothing changes in the order. It’s becoming very frustrating as I rely on this app for work. I’m confused by all the positive reviews because my experience has been this for several months now.
Great app except...
by aWiiPeanut on 2020/04/14 13:16
Overall this is a great app. It allows you to categorize your files just like on a computer with folders and sub-folders, etc. It is relatively easy to move files around from your ipad or phone, send them to another app to markup, and upload. The main problem I have with this app is the buttons at the bottom of the page when you are viewing a document. They have recently added a big blue button right in the middle at the bottom that says OPEN. The grid and magnifying glass buttons to the left of that were bad enough but now I have to try and read around the big OPEN button as well. I use Dropbox a lot for quizzing myself and I’ll save questions/answers and scroll through them, answering them in my head as I go. The buttons get in the way of reading my questions because scrolling too much will show me the answer. These buttons need to be added into the top banner or lower banner and not on their own. It would make this a 5 star app for me!
It deleted my entire Desktop
by KeoniKS on 2020/04/24 07:47
After a recent computer crash I had I was attempting to put things back to normal and reinstalled Dropbox. After it installed and logged in it was already full but attempted to copy and sync my entire desktop. This didn’t happen before when I first installed it and it began lagging my entire computer. So I tried deleting the folder but it took my entire desktop from my computer and multiple files ranging from personal and work. Trying to recover failed because there file box it was trying to sync was only a partial download and only had file folder names and none of the content. I’m not gonna pay for an app that will try to take on more than it can handle on the free plan. I’ve only used this app to make it easier to share files between computer to phone not entire programs from the desktop nor did I ask it to sync. I might have screwed by a simple update for the sync computer but I never had an option for how to sync it and I usually have to initiate it but this was unexpected and stacked up on current problems.
One last thing
by Nightmare13473 on 2020/02/09 23:48
I’m really happy u added a Dark version to it, now I’m not straining my eyes with all the white, I never liked bright things, but to get to the point, there’s one last thing I would love for u to add to the app. I download audio files on Dropbox and I use it to listen to it when ever my WiFi decided to cut out for a few hours (ya it does that I’ve been trying to get it fixed) now it plays the files just fine, but whenever the song ends, it doesn’t go to the next one, so I have to stop whatever I’m doing, go the the app, and either replay the same song or just find a new one to listen too. And I don’t like being stopped in the middle of drawing or doing work. Is there a way u could add a media player or something? Like when u play a music or video file it just goes or opens up the media player? Plz if u can do it I’ll be very great full, I'd definitely have less distractions when I do my work.
All files lost and not given a refund
by Tahisha on 2020/02/12 16:57
Edit: The company’s response is unacceptable to me, neither taking accountability for their lack of communication or defrauding me out of my money. I will never be using or recommending their services to anyone and with these business practices I am sure they will go out of business sooner rather than later! I found charges on a credit card statement that I thought had been cancelled going back two years with a monthly subscription to Dropbox. Because the account was linked to an old email address that I could not recover, I lost about a thousand photos of my family and travels. When I contacted Dropbox the agent I communicated with refused to speak with me on the phone, could not recover my photos, would not refund me the monthly subscription that I had been paying for this “service” unless I gave them my credit card number over email, AND would not let me speak to anyone else. If I could give zero stars I absolutely would, this is a horrible company. Google Drive is superior in every single way and I have never had a single issue with them!!
Scary! Shared link - My recipient has access to my Dropbox account
by Travel brain on 2020/10/01 20:45
Hi. I have been using Dropbox for many years now. And it’s in my top three apps of about 200 apps in my iPhone. I will still “after this incident” give 5*. But something SCARY happened to me today. It goes like this..... Today I sent five links to one of my clients. I sent the links via outlook app on iphone 11 pro. After few hours my client called me back and said "I can see ALL your folders in your DropBox Account". I went to my account shared tab, so I may delete those links. Suprisingly those links are not in the shared link list. Then I went to the security tab in settings and I changed my password. Then I logged out from dropbox in my phone, and sent an email with shared links to myself. When I click the links I received, they automatically open my dropbox, though I'm signed out. To confirm that I launched my dropbox app but it asks me to login. Finally. I took down ALL my files and transferred them to my iCloudrive . My Dropbox account is empty now! Anyway. I think this is a big security issue. For now, can some one help me to expire the liniks which I sent to my client. Or is there a way to recall an email that I sent fifteen hours ago. outlook app for iphone. please help. thanks
Stop changing stuff!
by Dudebraj9000 on 2018/09/18 09:03
Why do you guys constantly insist on changing the whole interface of the app? Seriously. Every update things are different, and not in a good way. Also, I can’t scroll down on my synced folders anymore. It makes my files disappear when I try. This started after the recent update. I’m not one of those “let me speak to your manager” kind of people but I just had to let you know how bad my experience has been so far. Please fix it, and leave it that way unless there’s a really important bug to fix. Also gave you 5 stars because I know you’re hard working people over there and I pay for pro. Don’t hate the app, just hate the constant changes to the overall look of the app that honestly seem more like a step backward than forward.
Too much money for notta lotta “service”
by The Notorious t.i.g on 2018/07/12 00:39
After the recent update, DropBox stopped working properly for camera-roll upload on my iPad. Their solution? Remove the app, forget the network, fully restart the iPad, re-connect to the network, and re-install the app. Seriously? Good thing I have nothing else to do ... oh, wait. Basement flooded. So yeah, I have something else to do that's rather urgent. Good news is that yes, this did in fact resolve the issue, but really, I have other things to do in my life than reset apps with updates that fail. Especially when paying $75/month for the business version. For $75 a month I expect a MUCH better UI, amazing support, in-file search (not just the file titles), and so much more. Instead, we get the un/re-install merry-go-round, an ok UI, low-availability support (US normal business hours only), and an amazingly klugey sync setup. Heaven help you if your Mac has an external drive. What happens when you get a new Mac? It downloads everything from Dropbox again, even though all I did was remove the USB plug from the old machine to the new. Good job, Dropbox. Well done. Now I gotta wait for 4T of data to re-synch. Their super awesome support response? Well, we told you external drives might not work as expected. I’m totally looking for another service. Seriously, $900 a year for this? I feel like an idiot for locking myself into this “service”.
Attach a Dropbox File to an Email from Within Gmail Not Supported on an iPad
by SoulForce1 on 2020/04/08 01:10
I am paperless and use DropBox for literally everything business and personal, therefore, I find it extremely annoying and cumbersome that when composing an email using Gmail on my iPad I cannot attach a file directly from Dropbox. When I select the attach function (paper clip), the only options for attachment sources that appear are Google Drive, camera roll, and recents. The online help forums state that I should approach the problem in reverse, namely, open my file in DropBox then select Open File in Gmail. While this does open a new Gmail message with the file as an attachment, this backward workaround is useless if I already have started composing an email within Gmail because the attachment cannot be assigned to another preexisting email within Gmail. Also, there seems to be no way to attach more than one file to the same email. Email attachments are a very basic function that every user needs so I would think DropBox would make fixing this issue a priority.
The love is gone...
by Kht2015 on 2019/10/09 13:21
I used to love Dropbox. Started using it when I was a student when it first came out. Now I used it mostly for ebooks in the .prc files and export directly to Kindle. Have it on both my Iphone and Ipad. But for some reason after the last update I cannot directly export those books to Kindle anymore. When I click on the file Dropbox doesn't recognize it as a Kindle document anymore and came across as data and said it is incompatible with Kindle when exporting. I have been doing it for years. It still works on my Iphone because I have not updated. I was planning to upgrade to a better account but with this issue I am about to jump ship and forget Dropbox altogether. Every major update brings more headache. I am considered tech savvy and can navigate thru pretty much major upgrade/updates on most apps. But this is just too much. I have many files in .prc and now cannot export.
Doesn’t work
by OneAndOnlyAlex on 2020/12/09 20:07
I have tried hundreds of times to use this application in different capacities, and it does not, to even a slight extent, serve the purpose it’s intended for. My hatred for this stupid website and this stupid app goes beyond words. The frustration is difficult to articulate. The frustration is furthered by the fact that an app that can do what Dropbox is intended to do would be remarkably helpful. I have tried with four different email accounts. I’ve tried not using an email account at all, but even the simplest of tasks do not work on this useless pathetic excuse for a file storage site. If you don’t have an account and all you want to do is download or view a file in someone else’s Dropbox, forget about it. You’ll just be continuously harassed to pay for the service. If you do pay for the service, the same issue, constant notifications asking you to pay more or telling you your storage is full even when it’s entirely empty. You will find more joy and success doing something like jamming a screwdriver into your eye socket.
Thank Goodness for Dropbox!
by Rebecculous on 2020/10/28 12:38
I’ve been using this app for...holy cow! Almost ten years! And over those years I’ve had 15 different devices: 1 laptop, plus numerous phones and tablets. I always install Dropbox as part of setting up any new device. About a year ago I met a young couple in crisis, suddenly homeless after his dad died suddenly and they lived with him. The landlord locked them out as the coroner departed...anyway; I naively let them stay with me and they robbed me. The worst thing they took was every dead iPad from the last ten years and all the photos therein. Years of photos, irreplaceable photos of children and grandchildren, even photos of older photos of my parents as newlyweds, etc...they are so precious. Fortunately, I have Dropbox and all my photos upload automatically.
Great except keeps losing recent files
by Paul, just Paul ... on 2018/10/26 00:27
99% of the time when I used this app, it is to do something with one of the three or four files I have most recently edited. For some reason this app keeps losing track of those, which makes it take much longer to use. Last time it was because they forced dropbox paper towns artificially find a recent list, this time the paper staff is back again and all my recent files have disappeared. There is no option to remove the paper spam from the recent list. For bonus points they say it’s easy to contact them if you have problems about the app. It isn’t. When I finally found a way, their support page doesn’t work; it won’t let me choose a device and therefore won’t let submit a ticket. This is of course on my iPhone, the same device the app is running on, using safari, the default and dominant browser. Ridiculous.
Never liked Dropbox and still don’t
by Conan the Reviewer on 2019/03/14 04:17
This app is confusing and hard to use. A friend sent me a Dropbox link of a song file, and when I clicked on it I got the option to either get the song in the browser or “download the app,” which I had already done. I clocked the latter option, and it just brought me to the App Store. When I clicked open no notice appeared about the download; it just took me to the app. As far as I can tell there’s no way to search through emails or Facebook messenger from the Dropbox app to download the link. I then went back to the link and clicked the other option, “open in browser,” which took me to a playable file but again gave me no options to download the file. I’ve always had problems with Dropbox, and the only time I use it is when someone shares something with me on it. This was one of those times, and though this was my first time using the iPhone app, I came away from it disappointed as usual.
Now that it’s fixed, it works well.
by Thistlelip on 2019/11/18 22:50
A few days after leaving this review with a one star rating the issue was fixed. When this app is working it’s quite good. This app was great until a few weeks ago when an update removed the ability to close a file and have the entire screen be for the titles of files. As it is now, the only way one can view titles of files that are more than seven characters or so is to start the process of moving a file which then gives a screen that shows the titles. I pay annually for Dropbox and thus have another 9 months before it will be financially feasible to switch services, but if you have not already paid for Dropbox, I cannot stress this enough, DO NOT PAY FOR THIS app. At least until such time as they correct this issue. It is practically unusable as is.
Support
by KENO4RENO on 2020/12/16 10:57
Don’t have the business Dropbox I have the lower one I don’t need a business one because I’m a single person that does not work but unfortunately there’s no support for anybody that pays $118 a year instead of the $200 a year of having a terrible time I accidentally canceled my subscription and I’m trying to re-activate it and pay and there’s absolutely no way to get a hold of anybody in the business account people will talk to you but they won’t help you because I’m not business you should have support for us as well we’re not that penny-ante that you can help us. Your response to me was do I want to change my review the answer is no and you’re not getting it I never had a business account with you ever only the personal account can you send me the splitting things to get help by upgrading it’s all about the money with you people instead of actual business in the care of the actual person insane every year I’ve been with you for over 45 years I’m done hopefully my pictures will be safe
Dropbox doing everything they can to devalue the free account
by rktca on 2020/07/31 17:56
I know that Dropbox needs to make money to survive but going from $0 to $120/yr is a huge leap for what is now a commodity service. I don’t need 2TB of storage and there’s nothing in between. For cloud storage all I need is like 20GB (which Dropbox doesn’t even offer). For secure cloud backup use something like Backblaze. The new-ish three device limit is so annoying I am likely to just swap over to Box and be done with Dropbox. I have like 6 devices that I used to sync up. Removing free features certainly won’t “convince” me of the value of Dropbox paid plans and is more an indicator of how little I can trust Dropbox. Perhaps it’s intended to get rid of customers who won’t pay $120/yr. At least they haven’t had a security breach (that I’m aware of) for a few years. Please remember to encrypt any files on Dropbox that you don’t want someone else to read.
Now Requires App Subscriptions
by justmyopiniontoo on 2020/02/27 16:44
After years of being able to view PDFs, Spreadsheets and Documents, the app now forces one to subscribe to Adobe, Excel, etc. To what purpose? Those of us not using it for business are not trying to update anything: we’re only wanting to view documents that we generate elsewhere. Without the option of “view only,” this app has become useless and only gets one star as Apple won’t allow zero. Edit to Response to Developer’s Reply: I am able now to either open a password protected file for view-only by selecting the “go” key on the keyboard, bypassing the “open” icon for Excel, or ignoring the “go” key and selecting the “open” icon to follow the Excel pathway to edit the file. Thanks! Response to Developer’s Reply: Your reply is demonstrably false. Despite the indications in your help link, the App stopped opening Excel and PDF files that are password protected without using Excel and Adobe. There’s nothing like entering a password in response to Dropbox and then dealing with the prompt maze of those applications to finally get another password screen from them. After years of successfully entering file passwords at your prompt, this happened after *your* upgrades and before I chose to update to iOS 13.3 from 12.x. This is all on you.
Five stars for completely disappointing me!!
by keilaa.17 on 2018/07/24 10:01
I’ve had this app for a while now. They promise to keep all your pictures safe “NO MATTER WHAT” which is all a lie! Let’s say u lose access to the account for a bit so you are inactive with it. Well without them even asking for your permission, they decide to erase your account and all the pictures you saved with it!! I completely believed them like an idiot and deleted my pictures and gave it to them so they can “KEEP IT SAFE” and without even consulting me or thinking about the fact that I have important pictures and things I actually wanted them to keep safe, they just erase and pretend like nothing ever happened. I completely do not recommend this app!! PLEASE DO NOT DOWNLOAD IT!!! GET EVERALBUM OR EVEN GOOGLE PICTURES BUT DO NOT USE THIS!!!
Connect A computer
by Hotshtuf on 2018/08/06 20:35
Oh my gosh! I was having a difficult time logging in on my desktop - trying to remember my password and it wouldn’t let me in. I figured I’ll just continue to use the app on my phone, until I saw the “Connect A Computer” button. I pressed it and in a matter of seconds (I’d say less than 45secs) I was able to get into my account on my desktop computer. It was just three easy steps! I’ve been using Dropbox for almost 8 years and thought it was good but nothing outstanding enough to write a review until now. I just hate the little badge icon that appears on a document when saved in Dropbox. I hide it but it comes back... All good tho!
Feature needed!
by Fer.Oropeza on 2020/12/03 01:27
Hi! I've been your client for over a year now, and I truly believe Dropbox is the best cloud storing app out there, it's the only one I pay and need honestly. I would just really love if it would give me the option of deleting what I upload, right there in the app after uploading my pictures and files. IPhone is too bad to organize pictures because they're all on the camera roll, so I usually organize them on Dropbox, but it's kind of annoying having to go back to my pictures or my files to look for the exact same archives I just uploaded and delete them manually. I don't think we need duplicate items, so if I am uploading them to the cloud it's most likely because I don't want them on my phone anymore right? That feature would save me so so much time. Thank you!
Deleted all my photos
by Piano Mom 0102 on 2019/10/05 23:59
I received emails from Dropbox saying my account was being deleted due to inactivity. (This is a data STORAGE service. How active is one supposed to be?). Their website said data would not be deleted for 2 weeks after the user’s account was closed. I contacted customer support the day I received the email that my account had been closed. I followed the online instructions to reactivates account. However, my photos were gone!! Customer service was not able to help retrieve the photos, nor provide an explanation as to why they were deleted within hours after the account was closed. Your data is not safe on this site, especially with the free version. Dropbox, don’t offer a free version if you are not going to protect the user’s data. I am not referring to the security of the site, but rather the lack of regard they have for the data of people using their site. Two words: Google Drive Bye Dropbox.
Garbage for how much everyone is using this service
by Zazzers on 2019/04/12 03:16
My buddy has been trying to send me links on Dropbox for years and i used to always have problems with them yet I’m very computer savvy. I finally just signed up for an account because I was forced to transfer some legal documents. As far as I’m concerned dropbox is poorly designed. It should be so extremely simple yet it it is so extremely frustrating. On the desktop I have to login only to get to another page where I have to login again I go back to the first page it seems to be a verifiable page on by dropbox yet it just takes me to another login page very frustrating. Yesterday I’m trying to send the second MP4 file to my lawyer and it just won’t share it this year option is not even there. I could go on but I don’t care. I will pretty much avoid dropbox as much as possible and look for another file sharing service like you should too !!!!
🚫 Not upgrading
by The Blonde Cookie on 2018/10/30 02:50
After looking down the long list of seriously bad recent reviews, I’m NOT doing the latest upgrade (operating under the theory “if it ain’t broke, don’t fix it”). What I’m using now, while far from perfect, is adequate; I don’t have to wrestle constantly with the software, and I know what workarounds I need to employ to get ‘er done, so…its not a perfect world, but no new surprises. I already knew their customer support was nonexistent; I have a “story” of my own. I hope someone sues them for false advertising (for claiming they have customer support). I’d say it’s possible to win that in a court of law: if someone pays for a product and substantially relies on the written description of something (“we have customer service available to serve you,” or whatever is written), there’s a case to be made if the person or business incurred a provable loss due to that reliance. Hmmm… 🤔 Dropbox appears to have gone the way of so many apps - it’s all about the Benjamin’s (as opposed to quality, reliable customer support). But, of course, the less peeps employed, the better the bottom line looks. I noticed, however, that their marketing department must be working overtime. How a 4.7 star rating is possible with as many really bad (recent) reviews is absolutely beyond me. Of course, no one would ever skew the review numbers to make an app look more attractive, would they? 🙄
Gone down hill
by gtw145 on 2020/10/19 15:08
This use to be great but now it is horrible When I am in need and there is a issue there is no support. The support is so bad it just as well be non existent They have a silly chat box that serves no reason other than to frustrating you more . Twitter support for a company is a sign someone is hiding for their responsibility. If need they don’t respond! Not here is the worst one A community based support meaning the owner of this community is so lazy it is passing its duty to the customers! When I made a post it took 5 days to get a response then the person could not help . The drop box feature and app doesn’t play well with others and is absolutely blocked by Chrome so sync a resume through Drop box is a fight every single time . If you have important stuff you need to save don’t do here because if no improvements are made you will lose access and with lame support options that means you are left out to dry! If your our paying for a premium services from here then you better make arrangements because any company than is unprofessional enough to charge people money without a customer support service is bad news and the reviews are starting to reflect this. There are other options that are free with 3 times the storage of DropBox and Drive that work beautifully with all browsers so google alternatives .
Love DB, wish I could afford you
by Jeslive on 2020/10/20 19:14
I don’t remember when I signed up for DB, but over that time I’ve been able to save stuff that I couldn’t find a place to save on my iPad. Do I sound digitally challenged, I am. I realize DB must be an excellent tool for business, etc, but as an individual Im thankful to use it to keep my info safe and organized. I wish there was a low-mid level sub price, because it would be worth it to me to have a secure site I trust. I understand marketing to business and generating revenue, but I’ll bet there are lots of individuals, who don’t need 2 TB of storage, who would like a safe option with a reputable site...(and don’t want to seem like unappreciative mooches). In any case, thank you. FIVE STARS!🌟🌟🌟🌟🌟
Music Player?
by moukeefe on 2019/09/29 20:55
I’ve been using Dropbox for years. It’s great. One thing I’ve always wanted to have though was a music player that would play consecutive songs or playlists/folders. I have many original music projects going on at any given time and I like to be able to listen to them for further writing inspirations whenever I have a free minute, which is usually when I’m riding my bike from one place to another. I end up having to look down at my phone while I’m riding in order to start the next song and it can get kinda dicey while riding a bike. I have no other issues with the app besides not being able to listen to my music files consecutively. That would make it perfect, for me anyway. Thanks, keep up the good work!
A love affair gone sour. Where’s the Integrity?
by Ti leaf on 2019/07/03 03:39
I LOVED the old Dropbox. The more bells and whistles you added the worse mess my Dropbox life became. I relied on you for when I traveled and I am a writer, and am heavily research and archive needy. It used to work for me. Now I am somehow getting crossfeed from Microsoft Word, and the files that get into Drop Box, just show me weird icons with “data”. But no data or files. This is beyond maddening. I upgraded to add more storage for the creative arts work my husband and I do, and now my photos are stored in some bizarre, indecipherable logic, and with over 12,000 of them...that is a drag. I agree with every single person who said, it used to work great and the. Upgrades shoot me in the foot for several weeks of forensic admin to get it sorted. I have work to do besides the fact that customers are not paid to work for Dropbox. Please become more user friendly else I abandon Dropbox, and move my data world to my own online island! Thanks for taking this as not a complaint, but a call for the Integrity of the initial DropBox Platform.
Not worth the hassle if your expecting to store things long term
by laurenie338 on 2019/12/13 17:46
This was one of the first file sharing cloud apps. However, there are much better more efficient apps out there now as the way they promote cloud is old news. Now with cloud you can usually use the storage with or without being active for x amount of months etc. it will always be there so long as you don’t delete from it . That is not the case with this app and seems to be a common complaint . Many have lost important files including myself on account of not seeing a deactivation email. Moral of the story is drop box is out google cloud and icloud are in . Drop-box May as well be obsolete when compared to the other Choices now , that don’t delete your files just after 12 months of inactivity.. 🤷🏽‍♀️
DON’T DELETE THINGS OFF OF IT!
by Splazzatch56 on 2020/09/24 19:14
So this is perfect. I can get things from my ox to my phone. Everything about this is useful. Except for the fact that downloading the application on your laptop never works. Nothing I ever upload on it shows up on my phones app. It’s horrible. It takes 10 times longer on the website and half the time it cancels. The website works, but the app on pc doesn’t. The big issue I have is that I uploaded it to the app on my pc. But I realized it didn’t work so I deleted off of that and went to the website. Big mistake. It deleted that ENTIRE FILE! I am not happy with that. And the thing is it didn’t even tell me it would! It didn’t even ask for confirmation! It’s a terrible thing. Please fix this and this will be perfect. Oh and one other thing. WHY DO YIU ONLY GET 5 GIGABYTES WHEN YOU DON’T PAY FOR IT. It also doesn’t help that they really overprice it.
Horrible
by donna381 on 2019/01/06 18:09
Useless app. Not user friendly. I spent an hour just trying to figure out how to open a file, seriously an hour, and could not get past “download Dropbox paper”. Never succeeded in opening one file, much less sharing files between devices. Googled help for this app and was told to click buttons that did not exist (but clearly should exist!). You would think an app that is supposed to help you manage documents would at least have a straightforward way to open a file. That’s the most basic thing most users would want to do and after one hour a person of at least average intelligence can’t do it. I typed the name of my document in the search bar and it told me it wasn’t found. Double checked for typos, again it wasn’t found. Tried with just one word which I knew to be contained in many of my document files... still “not found”. Ridiculous and frustrating.
Dropbox has been hard, but paintings look amazing
by Max sword on 2020/08/26 03:53
Ok so really Dropbox is good at some things and amazingly competent at other things. They will not support the Dropbox app ( I didn’t know) the instructions are finally being edited for clarity and ease of understanding. Answers can be hard to get, although they reply fairly quickly, simple answers can take multiple emails. Now the amazing way they make my digital scans of paintings is off the charts!! Stratosphere type work. The files fit the whole frame for mobile responsive design. The file handling can be screwed up to easy( layers and nested files and folders) as you learn. I had a hard time learning Dropbox, but it was mostly my fault and now I’m really enjoying Dropbox and trying to explore all the options available.
Long time user - one ask!
by naliye on 2020/05/22 16:25
Hi there! I’ve been with Dropbox for what feels like a common law marriage length of time. I’ve been backing up all of my photos for years to Dropbox rather than keeping them in my iCloud. There is one feature however that I’m DYING for you to implement. In the Apple photos app you have this open search technology where you can search “apples” or “beach” or “Mom” and the photos get easily pulled up for you. I would be over the moon thrilled if you could build a search functionality like this to the Dropbox app. I spend so much time digging through years of images. It would take forever to move them back to iCloud just to make it easier to index but I am tempted! Thanks so much for hearing me out. Appreciate it!
Picture & Video upload is broken
by Ktobs on 2018/10/27 16:12
Picture & video upload now constantly crashes. Very slow upload when it does work. Refuses to upload when the battery is low (even if its plugged in and currently charging!) If I have low battery don't you think it would be IMPORTANT to be able to upload/backup what I can before it dies?!? At the very least they should be an option that says 'continue anyway'. And if the phone is already charging I don't see why that matters? I can't upload a SINGLE picture? Really? Why does dropbox decide when I can or can't upload pics? This used to be a great app but recently it's falling apart. The media player is missing many desired features like fast forward/rewind 15 seconds, etc. Please fix the app! I've been a long time customer but I'm finding more frustrations than conveniences. Please fix the pic and video upload! App constantly locks up and crashes.
Worst service ever!!!!!
by vedeta h on 2019/01/05 14:43
I have been a Custumer for over 10 years no problem. I have a yearly contract with them. This year they took the money out of my account. In June 2018 and turned off my service in July 2019. I have been fighting with them for months I gave them the receipt from my account and the Apple store. The app say active until June 2019 but when I go the the app it say full must pay money. They said they didn’t get a payment so I need to pay again. I have tried to contact them. You can only talk to them though email or twitter they will not call you. They don’t respond or slow to respond. After months of trying to get in touch with them and proving I paid. They still did not turn on my service. I called the BBB on them and they never responded. Something so simple to solve has turn me off from this product and has made me find other services better than this.
Unnecessary changes
by Geza X on 2019/07/31 18:49
Sometimes simpler is better. WHYWHYWHY does everyone try to turn their apps into a social media platform? Why. I’ve tolerated the various updates and additions because Dropbox has done one thing extremely well: transfer files and sync them to my Mac desktop. In that one function Dropbox has an unparalleled lead. But Dropbox PAPER? No, we use google docs for that and always will. Sorry. Comments? Not needed, rarely used. Sharing? YESYESYES that’s what it’s for. Sharing files. Photo sync, sure why not? I don’t use it but good to have. I’ve watched many developers “upgrade” their apps right out of business, making them cumbersome and glitchy in the process. PLEASE STOP you have such a robust platform already! We don’t need the toys, it just makes the app messy and childish. It’s hard enough to keep things synced and shared over a variety of different uses. I’ve been using Dropbox for maybe 10 years and run a whole business with it. Has always worked properly and stood the test of time. Your desire to compete in areas where you aren’t needed is going to downgrade what you are #1 in—transferring and sharing files easily and without confusion.
Great, but lacking
by The Terroriser on 2019/05/15 03:59
Dropbox was good, good for storing all my files, but it had too little space. 2 GB. For all the files I need stored, I had to make 4 TOTAL Dropbox accounts. At a certain point I realized I can’t deal with this anymore. And I look into transferring my files to Google Drive. Giving me 15 GB of storage FOR FREE! I try to export my files to drive, only exports one file. I search all around! Nowhere does it say “export to drive”. I get I could have done it manually, but we’re talking folders and 6-8GB’s worth of documents, data, pictures, and whatever else. No way. I find a chrome extension, connect the account, let it sync my Dropbox to my drive! All of my dropboxes are COMPLETELY useless now! Don’t get me wrong, Dropbox is great. But hey lack in storage and refuse to give you options to transfer elsewhere. They don’t want to let you go.
The one app I can’t live without
by Kaiaim on 2018/07/14 20:29
What can I say about an app that gives me access to everything I have from my cell phone- simple intuitive fail-free. The biggest tech mistake of my life was switching briefly to another service which lost my data and treated my like dirt when I asked for help. There are few things I’d like Dropbox to change but they aren’t specific to the app. The only app bug I’d like to see changed is the folder size limit which does not apply to desktop versions. it has been an inconvenience to break up one of my large folders, but still worth it to have my whole life with me anytime anywhere.
“Camera Roll” is not the same as iOS’s Camera Roll
by SeriouslyDave on 2019/04/13 15:34
Reply to the Developer Response: The Developer’s reply discussed automatic photo upload. However, I was not talking about automatic upload and did not use the term. Therefore, I have modified my review to clarify. —- Review —- When manually selecting photos for upload from an iOS device, Dropbox is shows an iOS Moments view of iOS photos. Dropbox calls this “Camera Roll” even though it does not match the iOS Camera Roll. Worse, Dropbox does not offer a way to select photos for upload using a view that’s in iOS Camera Roll order. You have to remember the date you took a photo or do a whole lot of scrolling if you have more than just a handful of photos (scrolling is required because of the screen space wasted by an iOS Moments view). This is a not user-friendly approach. Another issue is that you must tap each photo instead of being able to slide your finger across the screen to select multiple. These are not the only usability issue I have with Dropbox and I use Dropbox less than I would like because of them. However, it still remains somewhat useful to me so I gave it three stars.
Camera Roll Does Not Auto Upload To Customized Folders
by Infamous334 on 2019/05/05 17:43
My biggest issue for a few years now is that when taking photos I could have those photos uploaded to specific customized photos. This was an option via settings 2 years ago but for 2 years now it defaults to a folder “Photo” with no chance of selecting which folder. My business has 7 field agents taking about 30 photos each day of real estate properties. I use to be able to create folders for each user and have their photos upload to their specific folder per device. In the office it was very easy to sort out which photos were taken by each agent. Now they dump all into one single folder “PHOTOS”. I have talked to development about this but they tell me it was a 3rd party license called Carousel that allowed them to upload to customized folders but they failed to renew the 3rd party license. Now I get emails stating as of May 7, 2019 my version of the product will fail to operate unless I update but when I go to App Store it tells me I have the latest version. Should the product fail to operate as of May 7, 2019 we will move everything to ICLOUD because the support and tools we need simply don’t exist anymore. This product that once was very good simply does not support my business workflow anymore.
Bait and switch paywall tactic
by El Grayso on 2019/10/24 01:33
I use a lot of devices. Dropbox was the universally accepted free cloud service and a ton of apps spent a lot of effort making them work with Dropbox because of this. Now Dropbox is behind a paywall if you want to use more than 3 devices. That’s fine and I’ve ditched it for Google and Apple which I pay for and are affordable. The problem is that a ton of apps still only link to Dropbox, something they decided to put weight behind due to Dropbox being accessible by all. Most cloud storage apps allow upgrades for more space if you like their service. A reasonable competitive tactic. Dropbox’s tactic feels manipulative, and more like a random to keep the systems users have already set up between their devices. Dropbox is free to do this. It’s a free market. But users are also free to give them 1 star and ditch their company in response.
Need Office 365 subscription?
by Conan444 on 2020/02/09 17:46
I have been using free office apps on mobile devices and a 2011 personal/home license on an iMac. Now a message pops up saying I need an Office 365 subscription to edit Excel spreadsheets and Word docs on my iPhone. Is this an error? Or have Microsoft’s or your policies changed? ————————— Thank you 🙏 for your response. I do not have a device with a screen 📺 over 10 in. Just an IPhone and iPad mini. The prompt says sign in with an office 365 account in order to be able to edit, but it turns out you can just sign in w/your regular old Microsoft/Outlook account. This is very sneaky of Microsoft. I was almost about to purchase a subscription!
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Dropbox - Backup, Sync, Share
Description
Dropbox lets anyone upload and transfer files to the cloud, and share them with anyone. Back up and sync docs, photos, videos, and other files to cloud storage and access them from any device, no matter where you are. And with advanced sharing features, it’s easy to share docs and send files—large or small—to family, friends, and co-workers. Features: • Automatically upload videos and photos from your camera roll to cloud photo storage—all in the background—for easy video sharing and photo sharing. • Access any file in your account—even offline—and preview over 175 different file types with no special software required. • Easily send large files by copying and pasting a link you can give to anyone, even if they don’t have a Dropbox account. • Scan documents, receipts, IDs, photos, and more using your mobile device and transform them into high-quality PDFs, so you can view and send anywhere. • Sync folders on your PC or Mac to Dropbox with computer backup, and recover older versions or restore deleted files with version history and file recovery. Sign up now for your free Dropbox Plus trial. You’ll get 2 TB (2,000 GB) of storage space—that’s enough room to save files from all your linked devices. We’ve also introduced some new features as part of your Plus plan: Dropbox Passwords to store and sync passwords across all your devices and Dropbox Vault to secure and organize your most sensitive documents. And with Dropbox Rewind, you can roll back any file, folder, or your entire account, up to 30 days. Existing Plus customers can upgrade to Dropbox Professional. With 3 TB (3,000GB), you can store all your stuff—from work projects to personal photos—and have space to spare. You and your clients can comment on most file types without leaving Dropbox. And you can protect your work with a watermark, add shared link controls, or rewind your account up to 180 days. Before starting a trial or completing payment, you’ll see the plan price. This amount will be charged to your iTunes account at confirmation of purchase and on renewal and will vary by plan and country. Dropbox subscriptions renew monthly or yearly, depending on your plan. Your account will charged for renewal 24 hours before the end of your current billing period. To avoid auto-renewal, turn it off in at least 24 hours before your subscription renews. You can turn off auto-renewal anytime time from your iTunes account settings. You can manage and cancel your subscriptions by going to your account settings on the App Store after purchase. Dropbox is a secure cloud solutions leader trusted by Fortune 500 companies for their most sensitive data. Over 14 million paid users choose Dropbox because they know they can count on a company that’s also dedicated to their security and privacy—no matter what they do or where they are. Let Dropbox be your all-in-one file storage, file organizer, file transfer, and file sharing solution for all your devices. We’d love to hear from you! Join the Dropbox community: https://www.dropboxforum.com Terms of Service: https://www.dropbox.com/terms Privacy Policy: https://www.dropbox.com/privacy
The download speed
by jathan2 on 2021/03/02 15:40
I’m giving this a 1 star because the download speed was way to slow, I was trying to up load a 5 min video. And I let it download for 8 hours, it didn’t even move and that bar didn’t even move.
So much potential, very buggy
by hr150123 on 2021/03/02 00:30
I’ve been using this app daily for work, for over a year now. Every single time I create a folder and select upload photos, I will be scrolling on my camera roll and it if I’m not actively clicking photos right off the bat, it freezes and jumps to the start of my camera roll (I have 20k photos in my camera roll, going back to 2017). The only way to avoid this is by clicking upload photos, and immediately start rapidly tapping random photos until it unfreezes. I have always updated the app, and it’s done this on more than one iPhone. Still happening on my 12 Pro. 2nd issue that just started happening: I name every folder by date. Suddenly almost all my folders are out of order. They randomly just start not being organized by date as I scroll down. I make sure to select “sort by date modified” and it does nothing. No matter what I sort by, nothing changes in the order. It’s becoming very frustrating as I rely on this app for work. I’m confused by all the positive reviews because my experience has been this for several months now.
Good & Broken
by erc eld on 2021/03/01 21:22
I have been using Dropbox since 2010 and here’s what you need to know — Dropbox’s app is probably the best app you’re going to find from any cloud storage provider. It’s pretty easy to use, it’s well-designed, and despite growing features, the app is reliable. The biggest issue I have run into is that while Dropbox is a very robust app, its system integration is another story. While you *can* have Dropbox linked to your Files app for easy access when uploading, Dropbox files are pretty much always completely inaccessible from files.app. If a website uses Files to upload and your file is on Dropbox, you might as well move your files off of Dropbox or get on a desktop computer. The Files app was introduced nearly 4 years ago, so I’m not really sure why this issue is still happening.
Cluttered spam about features
by Mutty234 on 2021/03/01 19:49
So Dropbox decided to clutter up the small screen of a mobile device with a huge "Features to try" spam section at the top of the sxreen that can't be disabled or collapsed and never goes away. It literally couldn't be more stupid than this.
App stole $12.71
by Will5434789647 on 2021/02/28 18:15
This app just stole $12.71 out of my account. I woke up and saw that I have a charge from google play store (I don’t even have google play store because I use an iPhone) so I contacted these people asking why is this happening. I was informed that this random charge cannot be refunded even though I’m inquiring about it 4 hours after I was charged.
I don’t think so...
by Geneb53 on 2021/02/27 18:38
$10.00 for basic the same thing as a free drop box account then SURPRISE $$11.99/month for off line access. Buyer beware. If you make mistakes pay for them then don’t do it again.
Worked great until the last update
by Michael R. Jones on 2021/02/26 22:56
This app used to be superb. Since the most recent update, the sorting is wonky (and pretty much useless) and the search function only finds even obvious things maybe. Third of the time. Sad because it used to be such a useful and helpful app.
App keeps crashing
by It's windy in Texas! on 2021/02/26 20:30
App keeps crashing when I try to open any files. I did the force quit app and delete and re install suggestions from the help center but it still crashes . I reached out to the developer and was redirected to the same url explaining what I just did. Very unhelpful. Poor customer service.
App crashes when opening Dropbox url from calendar app
by М012732 on 2021/02/26 13:55
Latest iOS update broke the app. Unable to open Dropbox from calendar URL — app is attempting to open but then crashes. Restarting device does not fix the issue. This became an issue only with latest Dropbox iOS update.
Why did you change its functionality??
by Tjpphoto on 2021/02/25 23:44
I love this app! But why did you change the way the alpha lookup along the side works? I have used that all the time in the past to quickly get to folders on my Dropbox. Now it seems that it is only tuned to files, not folders, so it’s back to scrolllllllling to get to what I want. Please fix this!
Cannot install on iPad
by 1999bg on 2021/02/25 20:50
Follow instructions, cannot download installer, thus cannot use Dropbox
It now crashes constantly
by Bluegrassblvd on 2021/02/25 15:28
I use this app for work, a million times a day. It had been great until today. It updated and now every time I open a folder and click to open something it immediately crashes. I can’t open anything!!!!Please fix this soon!
Las beby
by beby❤️😌💔 on 2021/02/25 15:27
La
Worked ok, until is just started crashing on attempt to download
by Quantum Chris on 2021/02/25 06:23
Using it to go from Dropbox web to app to transfer to another app. Opens from shared Dropbox webpage and shows the files. When I click on a file the app crashes and closes. Just started I the past week.
Less than ZERO customer support!
by Sd fam on 2021/02/25 02:35
Out of the blue started being charged in Oct 11.99 per month without authorization. Any “help center” support lead to dead ends. There was zero access to any real customer support. I filed the charges as fraud. Misearable. Inexcusable lack of service.
Sorting is broken
by Der Golem on 2021/02/24 06:02
Before the update on Feb 22, everything sorted alphabetically by title. Now, folders are on top, alphabetically, followed by files sorted alphabetically. HOW DO I CHANGE IT BACK?????????
Forced upon me
by CraigIsCool.com on 2021/02/23 22:13
Why I have to download this app to view something sent to me is idiotic. Installing then deleting. Hate that. Just make a web interface stupid.
Jerry Viper
by where is wind on 2021/02/23 14:56
Great action pictures!! Thanks
New User
by Cuba 1955 on 2021/02/23 01:21
I just started to use DropBox so I didn't give a five star because I'm still learning how to use it but seems like it's gonna be a good place to put things
Very good - request 5 to 15 5GB storage.
by bshah101 on 2021/02/22 23:43
Very good - please add - I request 5 to 15 5GB storage., to my Drop box, as Google has that much free also. Thanks.
Nice
by nsubu on 2021/02/22 21:03
Very very nice App
Piss poor tech support
by SNYDERDOG on 2021/02/22 19:59
I’ve been a paying Dropbox user for over a decade. I recently contacted their tech support regarding an issue with the “paper” feature of their app not syncing correctly with Google calendar. Rather that work with me to resolve the issue, the tech support agent told me to leave the live chat, then later sent me an email asking me to videotape myself “recreating” issue. Rather than waste my time videotaping myself clicking on the “link to calendar” option, I suggested that they tell me what the known causes of this issue are. Several hours have gone by and I’ve received no response. Dropbox’s tech support is lazy and useless. This negative experience has me considering abandoning their app and trying out the competition.
Disorganized
by JTBryant on 2021/02/22 09:15
Too complicated
Garbage
by Ted.69429 on 2021/02/21 17:37
Dbx went from my favorite service in 2010 to garbage I still mostly use for some legacy scenarios. Last straw was the forced screenshot backup integration which lost my screenshot taken on MacOS. Just pure stupid greed, forcing this idiotic backup feature so that people buy more storage. I will move 100% to GDrive.
Negative stars aren’t possible.
by KA966996 on 2021/02/20 21:58
Syncs EVERYTHING with ease, without a deselection option, but unsyncing maybe impossible without removing a device, I think. 4 locations on the web help, most on Dropbox.com completely outdated information. Desktop shortcut, why? It just opens the default folders. Website and iPhone app exactly as useless.
Zoom in for videos
by K1714 on 2021/02/20 10:02
Please add a zoom in function for videos
Best File Storage Solution on iPadOS/iOS
by RamiroCantu on 2021/02/20 04:59
I switched to dropbox because it works flawlessly on iPadOS, with perfect integration with the files app. Both Google Drive and OneDrive’s integration with files app is miles behind Dropbox in this regard. iCloud Drive is the only other comparable solution to dropbox, yet when it comes to syncing to windows or linux iCloud drive is a buggy mess. By switching to dropbox I reduced the friction between my devices and was able to focus on getting my work done.
Lender for private money construction etc.
by Private Money Ed on 2021/02/19 04:54
I am not a tech guy I figured this was gonna be complicated this is fantastic I should’ve been using this years ago thank you Ed
stop automaticly changing back to uploading jpeg
by jlduan on 2021/02/18 01:39
.
Um
by joshuanimal on 2021/02/17 22:57
It used to be a free feature to password protect your docs. I KNOW Google isn’t hurting for money.
Non-intuitive
by hip hermit on 2021/02/16 09:39
Can’t get documents out of Dropbox on iPhone.
Great app but...
by lbusby58 on 2021/02/15 12:22
This app is really great for what I use it for. However, there are times when I need to take screenshots and add them a document and then crop it so only the picture is showing not the whole screenshot. It works fine from Dropbox on my laptop. But when I pull it up on the app, the whole screenshot shows, not the cropped version. It is SO ridiculously annoying. It hasn’t always been like this, just within the last few months. It’s getting annoying enough that I will probably try to find another app to use.
It doesn’t even work for nothing
by tipitapon12122 on 2021/02/14 20:06
Upgraded to plus. Couldn’t even upload a single file. Awesome.
Great to have access to my desktop files
by Cptn nimans on 2021/02/14 12:49
Great app for access to all my desktop files
Forever upload
by DAK- on 2021/02/13 23:24
Trying to upload a 4 minute video for 3hrs now and only a fraction of the way through.
Awesome Experience!
by Cookie5407 on 2021/02/13 19:20
This app is so convenient. Thank you so much!
Good app
by Luis Fernando Castaneda on 2021/02/13 15:54
Nice app, run fast, gets the job well done. Easy to use and with enough free cloud storage. Would recommend.
iOS integration broken
by eagleapex on 2021/02/13 15:36
I can’t submit this as a bug to Dropbox because the app support only leads to a FAQ. I can no longer upload files to a site using Dropbox integration with safari.
Dropbox
by Western Exposure on 2021/02/13 13:44
My ex-husband has a link to my dropbox that will never go away so I will not renew even though I have paid Apple time and time again for new drop boxes. It’s none of his business and he always will have the link. It doesn’t matter if I change my passcode
UNSUBSCRIBE TOO DIFFICULT TO FIGURE OUT
by universalradio on 2021/02/12 20:07
NO SUPPORT AVAILABLE TO UNSUBSCRIBE. CANNOT UNSUBSCRIBE DIRECTLY FROM IPHONE SETTINGS OR. Y EMAIL. DUE TO THIS, I WILL NEVER USE DROPBOX EVER AGAIN... BUT STill PROBABLY MUST PAY FOR A SUBSCRIPTION.
Uploading photos from mobile
by Im designer on 2021/02/12 19:12
It’s a five * app. The only reason for a one star right now - uploading photos from the mobile app became a nightmare. Earlier version app was totally fine.But now - Instead of seeing all the pictures it shows only some preselected recent incorrect really. Then you have to choose “you don’t see your all pictures “ then you open all other picture and then add from all to “some strangely selected” and then it’s loosing what you want to do. Im using my phone, Dropbox and pictures for business, I cannot normally operate - if I want to upload from your 2010 or 2018 - forget it. Apple has sent a feedback from Dropbox. Dropbox suggests a forum, or Twitter. That’s been said we are pro users from 2007, no issues whatsoever, besides this annoying issue on mobile, saving photos to Dropbox not from recent albums. Apparently nobody knows about this issue?
Illogically laid out
by Wasteofmytime 187654321 on 2021/02/12 00:07
Your app is terrible. It should be way more intuitive. Fire everyone, hire all new people. Redesign. No salvation. God rest your soul.
Easy app
by crazy-overloaded on 2021/02/11 14:17
I am using this app because I found it easy to copy file to drive. Easy to use and user friendly too .
Can’t get into my files
by TheQueen5762 on 2021/02/10 21:35
I am disgusted that I can’t access my files
No customer service
by P pets on 2021/02/10 17:57
I have sent multiple emails to support with zero response. I added from iTunes and I have tried all the email addresses I have with zero luck. When will someone from Dropbox actually respond to me? I’ll give it 30 days and I’m done with them. If you don’t pay more, you won’t get any service. Be warned.
No Widgets Since Latest Update
by pharmslim7 on 2021/02/10 14:19
The app is great and I never had an issue with it until lately. The widgets are no longer available as I try to add to my home screen! Where did they go?
Use old Dropbox
by Mrartist100 on 2021/02/09 20:43
(Must same Use your old account Dropbox) not work account frustrating hate updates more mess up change app crashing more lost Dropbox app Don’t want pay 💰 waste money me don’t use Dropbox worthless toward sorry 😐 uninstalling Dropbox poor can’t trust Dropbox alway selling paying waste money
Grow up
by USA36 on 2021/02/09 19:55
I’m paying you to have real information about updates not repeated generic stuff. Please fix that and respect your customers or i will ditch this app for something else.
Can’t cancel
by CharlieBourg on 2021/02/09 03:44
I have been trying to cancel my trial for weeks and been unsuccessful. The instructions they provide are worthless, the option to cancel never appears, only options for more expensive plans. They email regarding the expiration date, but never respond to emails about canceling. Their home office in San Francisco just rings and disconnects and their sales office just gives you an automated system. I want to deal with a company with a little more transparency. I am beyond frustrated. I have no idea how to get out of this mess!
🤦🏻‍♀️
by veggieapps on 2021/02/09 01:24
They delete everything you were trying to save if you don’t go on it for a year
Pricing
by Great Speller on 2021/02/08 19:10
I like Dropbox although I don’t use it as much as I did when I was teaching. I still have a lot of information saved in there. The question I have is in your monthly pricing vs yearly pricing. Why is there no deal for going yearly? If I pay each mont it’s only $119.88, but the yearly rate is $119.99. I don’t think that makes much sense so I’ll be sticking to my monthly subscription. Other than that, I do have a problem with my older Mac not saving correctly to Dropbox anymore. That is kind of a pain in the neck trying to transfer things to my new Mac. Probably nothing you can do about that as the operating system is no longer up-to-date.
Terrible app
by Acrafty1dm on 2021/02/07 22:21
I’ve had dropbox in the past which was good now I have a new phone an iPhone 12 max pro I’m trying to get my photos that are on there stating that it’s full but yet I can’t get to download them how do I get my stuff ????? I want to cancel my subscription to dropbox I just want all my things that are in their help please
Good things is slightly pricer
by faisalislam on 2021/02/07 14:56
Dropbox Plus subscriber since 2019. Google and Microsoft has cheaper options but no one can beat the best in class smart sync of Dropbox on Mac & PC. Freaking A++. Ipad version works as expected. Love the service. My whole work life is stored there.
Excelente recurso
by konolivero on 2021/02/06 21:59
Es fácil para guardar y consultar la información guardada
TRASH.
by For LLC on 2021/02/06 21:26
TRASH.
Not good experience w Dropbox on iPhone
by refundmepleasewillya on 2021/02/06 19:28
Can’t find easy way to Cancel. Don’t like. Slow uploads. Doesn’t feel organized and efficient. Lags. Then can’t find way cancel free trial. Not even a star here.
Want to extract this
by $ilver76 on 2021/02/06 16:54
HOW!!
Best of them all
by bdiddy31 on 2021/02/05 19:58
I’ve tried a bunch and Dropbox is the most intuitive and fastest. Was hoping Google drive would do it for me because of docs and sheets and whatnot... but had lots of issues.
Huge Battery drain
by Akf4947 on 2021/02/05 15:21
Looking at my battery history, this is the only ap on my phone that is constantly draining the battery even while my phone idles overnight. On my iPhone 12 Pro Max, I lose almost 2%/hour overnight just from this app.
File transfers
by Help!!!! CHANGE IT on 2021/02/05 09:52
Hi I am trying to transfer video files from a text and an email. It’s not working and I’m wondering why? Is it not compatible to do that to dropbox? Please advise thanks
Love it
by Hobbylady on 2021/02/05 04:47
Love Drop Box
So useful. A must !
by dermgirl on 2021/02/04 21:41
I store all my store receipts ( the one I may need for returns ) , medical documents , tax info and so on . Soooooo very useful. The receipts I need to submit go to shared folder that automatically gets to me accountant ! So awesome !
Worst for uploading video
by ayoungrn0000 on 2021/02/04 06:34
This is honestly THE WORST for uploading video! I like it for uploading PDFs but for video is the worst! I have a 4 minute video right now- I’m using wifi and cellular and it’s been taking literally 3 days. I live in an urban area with good wifi. There’s no good explanation for this! My son says he has no issue with uploading videos to google drive.
Reseña
by quatromanii on 2021/02/04 03:09
La recomiendo
My very own private space
by JennyJa on 2021/02/03 19:50
I love it.
Your one stop storage app
by Gum cutter on 2021/02/02 22:48
The best place to store all your important items
To make this app closer to perfection...
by MWDesigns on 2021/02/02 22:46
Please bring percentange values for uploading and downloading files next to the status bar and bring multi-select funcionalitity for moving and deleting files around the app.
The very Worst
by Excellent714 on 2021/02/02 13:53
Dropbox could not be a worse cloud service if they tried. You WILL you lose all your files if you try to move them - there’s no way to get them out of dropbox to a normal cloud service. it’s overpriced. they jacked up the price and added more storage space without asking. they renew it without asking it’s just a mess and I used it for 15 years and nothing but trouble. there is zero technical support although they claim there is they just don’t answer your questions. I’ve had nothing but trouble with Dropbox and I wouldn’t recommend it to my worst enemy.A normal honest app would respond to a honest terrible review like this but not Dropbox they just don’t give a hoot I’m trapped with my files there and no way to get them back unless I have weeks and weeks and months to download them. I wouldn’t recommend Dropbox to my worst enemy.
10 year customer and the interface is still extremely lacking
by Asayers on 2021/02/02 02:04
Very subpar interface. Search option is terrible and even worse is trying to organize your files in any way. When trying to sort from general uploads you cannot multi- select and move within the app. On desktop it’s very very slow and the multi select feature is atrocious. Lord forbid an image accidentally opens, all selected field are no longer selected and the interface is finnicky to select multiple. I pay $11/ month and it’s total trash besides having somewhere to store your files.
Meh
by Rhiannon314 on 2021/02/01 19:15
Since I’ve signed up, the app & site have been useless. Won’t log me in, I reset password, still won’t log me in. Over and over and over.
Awful UI
by @Sigil on 2021/02/01 00:13
UI is awful. The app is not user-friendly and this is a pattern. If you have the desktop app, you know what I mean.
Help
by rmacpa on 2021/01/31 22:20
Settings go in circles and instruction say go in general to disable accounts, but there is no general under settings. The help setting only accepts predetermined question, so it will not address my concern. I feel like I’m being kept captive.
Great app - but would love to see lower subscription tiers.
by foulplay2 on 2021/01/31 00:14
I don’t want to dock the app a star because of this, as the flaw isn’t with the app (which is pretty much a flawless experience), but I would love a lower tier subscription. A smaller storage package would be perfect for me, and I’m not looking to spend $12/mo when really I only need a few more gigabytes of storage. I’d love something competitive with iCloud's prices: 50GB: $0.99 200GB: $2.99
Unable to cancel free trial subscription
by FightinPhill on 2021/01/30 22:43
Directions are not clear and unable to change to free version. Attempted on app and through App Store (iPhone). Otherwise love the app Please fix this so it’s easier (one button click) or something.
Dropbox is not user friendly anymore
by wtambunga on 2021/01/30 18:15
I have had this for years but here lately it’s gotten stupid difficult to use. I’m looking for a simpler alternative.
Dropbox
by @mccauleym360 on 2021/01/28 04:33
Dropbox is one of my favorite apps
Can’t create account
by *WZ* on 2021/01/28 01:09
I tried creating an account with my Apple login, my Google login, and then using my email address and creating a password. It kept telling me account creation failed. I’m not going to trust an app that gives me problems with such a simple task.
Love this app
by carolnmt on 2021/01/27 07:51
This is such a great way to share photos.
WARNING: THIS COMPANY KEEPS ON CHARGING!
by ClassAnot on 2021/01/24 12:41
I needed to purchase this program for a specific used. A client needed to send me dome huge audio files and so I agreed to purchase it for a month. When I had these files,I FOLLOWED ALL THEIR RULES FOR UNSUBSCRIBING and canceling my membership. The next month there comes $12.99 on my card. I called and explained and they did reverse the charge, BUT THEN CAME ANOTHER CHARGE, and another charge, and I can’t get rid of them without canceling my Amex card which I have had for twenty years. DO NOT DO BUSINESS WITH THESE PEOPLE!!
something is wrong
by scoobeydoo on 2021/01/24 05:40
I used this App with good success for 8-9 years, but now it’s broke. They figured out a way to clog your data file, filling up your space, forcing you to upgrade. Customer service doesn’t exist. Don’t download unless your ready to pay $100-$200 a year in fees.
Great App
by El Bee Muzik on 2021/01/24 02:38
Great App
surprisingly subpar
by Baebus on 2021/01/24 01:58
I don’t understand Dropbox’s popularity. It might be among the best file hosting services, but the experience was still incredibly unsatisfactory. The web app is slow. The sync settings are confusing. The canceling button is in a non-obvious spot which wasted 20 minutes of my time trying to find it. For $20 a month, this shouldn’t be a worse experience than what I can build with a terminal and an S3 bucket. Perhaps I’ll try again in a few years, but Dropbox is still too unpolished for me.
Not happy
by Mediamema on 2021/01/22 19:28
I don't use this app but they have charged $129.47 for two years. I have tried to cancel this but I can't get their attention. Help please😢😢
Wow!
by Monsieur Walter on 2021/01/22 09:58
Dropbox allows me to store family photos and show my buyers property! One of the best apps out there! PCFPrincipal.com
Horrible. Don’t get trial version. You can’t cancel and you are forced to pay
by pcwhitejr on 2021/01/22 03:53
Impossible to cancel the trial version.
Getting charged
by omgits trish subscribe 😁 on 2021/01/22 00:56
I canceled my subscription a whole month ago I’m still getting charged
Dropbox does not show all folder on IPad
by zerg on 2021/01/21 22:47
Every time I save smth to a folder on Dropbox that folder is no longer displayed by iPad s Files app. The only solution is to logout of Dropbox and log in again. Which is a major hassle. Don’t think it was that bad before. Apparently Dropbox is not properly integrated in current version of iOS. I am a paying subscriber for Dropbox. But apparently now I will have to look at other services that are supported by iOS.
Crazy restrictions on devices
by johnny lo screentime on 2021/01/21 12:10
After I bought a new phone the app was disabled unless I bought a plan. Then the number of devices went from 5 to 3. I wonder why. More scummy behavior from big tech. I’m going to pcloud
Lack of iOS files integration
by MatthewQK on 2021/01/21 07:04
Because Dropbox tries to have direct API integrations to apps, it has foregone developing a real integration with the iOS file system. Because of this, many apps that *could* use Dropbox files cannot do so, such as iA Writer. It’s not particularly difficult to support this functionality, so if it’s not added by my annual renewal date, I’ll be leaving the professional plan. Dropbox has been great across platforms and on desktop, but it’s these small, simple details which break workflows that I’m tired of.
Can’t apply to jobs.
by vovovo65 on 2021/01/20 05:09
I’m trying to apply to jobs & upload my resume by using Dropbox and it fails to work with every website I try to apply with.
Can’t cancel subscription
by leaningKat on 2021/01/19 16:25
For the love of everything good in this world don’t sign up to pay for this subscription through anything other than google pay or they can’t look up the account info at all to cancel once you no longer need this app
Encrypted Files do not accept password
by Lotto Turnoff on 2021/01/19 15:04
For some reason all Microsoft encrypted files are not accepting passwords
good
by cloudsgrey on 2021/01/18 23:25
renew
Decryption Failed - Null
by 1atlred68 on 2021/01/18 22:35
I’ll change this to 5 stars when you guys fix this. This is the second time this has happened over the years when I update my iPhone. I cannot access my password protected document on my iPhone. However, I can on my desktop computer. Please advise. Thank you.
Keep up the good work
by SheDiggTray on 2021/01/18 16:38
Haven’t had any issues with this app at all
Battery Killer
by WmH2 on 2021/01/17 11:19
I don’t know what I thinks it’s doing over night. But ever since IOS 14 was released my iPad and my iPhone have had terrible battery life... loosing as much as 50% over night while I was sleeping. I tried all kinds of things. Finely it was trouble shooting apps... turned off back ground updates on Drop Box and the issue went way. Oh and this older issues is still an issue. It’s supposed to work with “files”... but every time I try to use it, it requires me to open the app to authenticate again. But when I launch the app it never asks for me to authenticate. It just shows me my files. 🤦‍♂️
It’s honestly the worst cloud app I’ve ever used
by 操你妈的傻逼中国银行客户端 on 2021/01/16 07:45
There’s no select all feature so I have to select the photos one by one and although I can select a group of the photos but there’s no way I can export them. Worst app ever wish I never downloaded it!!!
trash
by isaiah14442 on 2021/01/15 19:48
do not get this app or trust it i had files in my account and they went through my privacy and delted all my files and deactivated my account do not waste your time on this garbage app
The worst
by aviatorboots on 2021/01/14 21:05
If you are a photographer do not use this. You will lose business. I hate it. I’m a busy person and you have to be a space engineer to figure out how to cancel it.
Great! But...
by Sjshdudjnrj on 2020/01/22 20:42
Ok, so first off, I want to let the devs know that they did an amazing job making this app. It has a simple design, looks great, and is very user-friendly. One thing is that Google Drive offers 15GB for free, while I think Dropbox only offers 2GB. Maybe for the free version, upgrade that a little bit. Anyway, I mainly use Dropbox over any other service, because I believe it's better, but I might have to switch to Google Drive for more free storage. The one thing that I would add to it, is shortcuts. For example, if I could have all my files in one big folder, and them scatter them across different folders using shortcuts to the same file, in the big folder. I use Dropbox to keep my music MP3's, but I can't have them in different floders without copying and pasting, which would take up twice the storage. I would have multiple folders, and ,for example, have my song in one folder, and another, without doubling the storage. I would want them both to point to the MP3 in the big folder with all my files, that I mentioned before. I would love to have this tool, and I'm sure a ton of others would. This would definitely bring you over the top better than the other cloud storage providers. Thank you for making an awesome program for us to use!
Great App but very unstable after update
by KJP2U on 2019/06/23 18:34
I’m having the same issue as Dudebraj9000. I have an iPhone 8 and have been using Dropbox for years. I agree that the updates have had no added value other than adding additional steps. When I’m uploading photos, I can no longer scroll down to see which photos are uploading. It jumps back to the top. Also, when I go to a photo album from Dropbox to upload photos, it will jump to photos from 2017 or 2018 unless I scroll real slow. Also, if I “move” photos from one folder to another, it now leaves me at the folder the photos got moved to instead of the folder I was working on... really annoying. I believe that if I “copy” photos from one folder to another, it will put me back to the folder I was working on, which is the way it has always been. Lastly, I had disconnected any auto uploads or syncing to Dropbox from the start, yet there is an album again called Dropbox with photos sitting in it... some very old photos. So I don’t know if those photos were uploaded or not. I have never auto synced my photos with Dropbox because I like having control of it. I gave you 5 stars because I use Dropbox every day and I trust that you will fix these issues. Overall, it has been fantastic, but more so in the older versions.
Horrible Background Battery Usage
by Parvani Symphony on 2021/01/07 14:20
I really love the app and it gives me the ability to share my files between my iPad and my desktop computer easily. I originially got Dropbox because Google Drive was draining my battery by constantly running in the background. Well, my battery has been draining again over time by almost 30% or more at times. I checked my battery usage and Dropbox was running in the background for 7 hours straight. Why? I looked up the issue, and someone mentioned the only way to fix it was to disable it in the File app on my device, but I don’t want to do that, because sometimes I do need to access things from that app, or move things that way. I understand that it checks the folder in Files and makes sure everything is synced to the actual Dropbox app, but 7 hours? There’s also an issue where if I upload items to Dropbox within the app, if I close the app, it stops uploading. I have to have the app open for it to finish uploading. I’ve never had to deal with that before. Not sure if these are Apple issues or Dropbox issues. I hope there’s another fix for it though, because I shouldn’t be going to sleep with my iPad at 100% and waking up to it already down to 70%. I guess I will do the temporary fix in files for now, unless I find another cloud service that doesn’t drain my battery all day.
Useless/not needed
by dicky j 12 on 2020/06/04 17:28
My smart phone has my resume in pdf. Form and that should be it. But no, these stupid app companies are in bed together and so I have to keep downloading app after app after app just apply for jobs. Each app just another security risk, just another way for my info to end up in the wrong hands. Might as well be you know what in a box, Totally unacceptable. Zero stars is the real review. Stop making cloud based crap we already have through oh idk the 16 other apps that do a similar job. This is an edit...after reading some reviews I ask those people if they are using windows 98? Do you not remember that our smart phones and their services were already doing all of this? Did you not already have cloud based service through your smart phone brand or google? Why accept yet another app that is cloud based for yet another way to have your private photos and documents out in another cloud. “The devs are smart” yeah after building the same features into every other cloud based app they realized they needed another job so here is Dropbox, next year it will be “boxdrop” or “doccushare3000”! I’m sure there is some feature that is unique to Dropbox that has you all saying that it’s totally different. You mean something that could have just been added to any other cloud based service? I know it’s free but I didn’t want another app on my phone, another account, another, another, another, another......
Good features, horrible customer service
by MarlaE on 2020/05/30 14:09
I’ve used Dropbox for years with no issues, although it is overpriced and their peculiar insistence on landing you on “Recents” rather than “My Files” is annoying. However, if you must purchase Dropbox, do it on their site and not via the App Store. Here’s why: They sent me a note saying my payment method (Apple) was invalid and I had to “update” my payment method with Apple or lose my paid features on May 31st. Spoke with tech support via chat and confirmed that my payment info is up to date, and that it has successfully gone through for ApplePay, dozens of other apps, and a couple of streaming services. He escalated me to someone who days later sent me a boilerplate email that showed he hadn’t read anything from the previous conversation. I replied, explaining again. No answer. I wrote back asking for an ETA on a response, as May 31 was fast approaching. No answer. Then on May *29* — two days before the supposed deadline — I got an email saying “Your account has been downgraded.” Finally managed to resubscribe by severing my payment within Apple and purchasing on their site (although now I wish I hadn’t). And *still* no response from customer service.
One year no change
by TiredMomAndNurse on 2020/04/14 02:19
A year ago I reached out for help bc all of my photos I edited on my phone or the hundreds of “portrait mode” iPhone photos were uploaded in their original mode and their “edited” portrait mode. When you click “automatic upload” it uploads your photos in chronological order with dates they were created. Which is great. On the portrait mode or any edited photo, it uploads two versions. I was going through and looking at file size and deleting the one that wasn’t edited so that my terabyte of storage wouldn’t be full. The tip they gave me was to click “manual upload” and manually upload all of the portrait mode or edited photos that I wanted to not have doubled. I did this. The photos were not uploaded by date taken and the file names were changed. But they were not doubled. Then, I clicked “automatic upload” to upload all of the other unedited photos and it still uploaded the edited ones I had manually uploaded bc the file names were different. I have reached out a handful of times about having an option to click or fixing the manual upload bug that changes the file names and causes more duplicates. No changes have been made. Dropbox is the most expensive storage app but don’t expect the most expensive quality.
I really wanted to like Dropbox
by Artemis12234 on 2020/02/03 16:43
This is a review on Dropbox in general. I wanted to use Dropbox to back up files I accumulate on both my phone and my computer over time onto a cloud. This includes work files (minimal though) and (mostly) personal photos/videos. But I have so many issues syncing files whether it be from my phone or my computer, I just can’t do it anymore; it takes way too much time. And I’ve had the paid version for a couple months now! I thought maybe Dropbox just had a learning curve but the issues are perennial. I constantly have to troubleshoot the syncing and google solutions for things like clearing the cache on my Mac. It’s like I have to treat Dropbox like a baby, only back up 50 photos at a time or it glitches and never uploads at all. Even troubleshooting pages from the Dropbox website don’t solve my problems, even if it’s only 4 simple steps. I don’t understand—I thought DropBox was a large and reputable company used by professionals. I’m using Dropbox for mostly light, personal reasons and it doesn’t work properly. Looks like I’m going to have to back up the old fashioned way: external hard drives.
So much potential, very buggy
by hr150123 on 2021/03/02 00:30
I’ve been using this app daily for work, for over a year now. Every single time I create a folder and select upload photos, I will be scrolling on my camera roll and it if I’m not actively clicking photos right off the bat, it freezes and jumps to the start of my camera roll (I have 20k photos in my camera roll, going back to 2017). The only way to avoid this is by clicking upload photos, and immediately start rapidly tapping random photos until it unfreezes. I have always updated the app, and it’s done this on more than one iPhone. Still happening on my 12 Pro. 2nd issue that just started happening: I name every folder by date. Suddenly almost all my folders are out of order. They randomly just start not being organized by date as I scroll down. I make sure to select “sort by date modified” and it does nothing. No matter what I sort by, nothing changes in the order. It’s becoming very frustrating as I rely on this app for work. I’m confused by all the positive reviews because my experience has been this for several months now.
Great app except...
by aWiiPeanut on 2020/04/14 13:16
Overall this is a great app. It allows you to categorize your files just like on a computer with folders and sub-folders, etc. It is relatively easy to move files around from your ipad or phone, send them to another app to markup, and upload. The main problem I have with this app is the buttons at the bottom of the page when you are viewing a document. They have recently added a big blue button right in the middle at the bottom that says OPEN. The grid and magnifying glass buttons to the left of that were bad enough but now I have to try and read around the big OPEN button as well. I use Dropbox a lot for quizzing myself and I’ll save questions/answers and scroll through them, answering them in my head as I go. The buttons get in the way of reading my questions because scrolling too much will show me the answer. These buttons need to be added into the top banner or lower banner and not on their own. It would make this a 5 star app for me!
It deleted my entire Desktop
by KeoniKS on 2020/04/24 07:47
After a recent computer crash I had I was attempting to put things back to normal and reinstalled Dropbox. After it installed and logged in it was already full but attempted to copy and sync my entire desktop. This didn’t happen before when I first installed it and it began lagging my entire computer. So I tried deleting the folder but it took my entire desktop from my computer and multiple files ranging from personal and work. Trying to recover failed because there file box it was trying to sync was only a partial download and only had file folder names and none of the content. I’m not gonna pay for an app that will try to take on more than it can handle on the free plan. I’ve only used this app to make it easier to share files between computer to phone not entire programs from the desktop nor did I ask it to sync. I might have screwed by a simple update for the sync computer but I never had an option for how to sync it and I usually have to initiate it but this was unexpected and stacked up on current problems.
One last thing
by Nightmare13473 on 2020/02/09 23:48
I’m really happy u added a Dark version to it, now I’m not straining my eyes with all the white, I never liked bright things, but to get to the point, there’s one last thing I would love for u to add to the app. I download audio files on Dropbox and I use it to listen to it when ever my WiFi decided to cut out for a few hours (ya it does that I’ve been trying to get it fixed) now it plays the files just fine, but whenever the song ends, it doesn’t go to the next one, so I have to stop whatever I’m doing, go the the app, and either replay the same song or just find a new one to listen too. And I don’t like being stopped in the middle of drawing or doing work. Is there a way u could add a media player or something? Like when u play a music or video file it just goes or opens up the media player? Plz if u can do it I’ll be very great full, I'd definitely have less distractions when I do my work.
All files lost and not given a refund
by Tahisha on 2020/02/12 16:57
Edit: The company’s response is unacceptable to me, neither taking accountability for their lack of communication or defrauding me out of my money. I will never be using or recommending their services to anyone and with these business practices I am sure they will go out of business sooner rather than later! I found charges on a credit card statement that I thought had been cancelled going back two years with a monthly subscription to Dropbox. Because the account was linked to an old email address that I could not recover, I lost about a thousand photos of my family and travels. When I contacted Dropbox the agent I communicated with refused to speak with me on the phone, could not recover my photos, would not refund me the monthly subscription that I had been paying for this “service” unless I gave them my credit card number over email, AND would not let me speak to anyone else. If I could give zero stars I absolutely would, this is a horrible company. Google Drive is superior in every single way and I have never had a single issue with them!!
Scary! Shared link - My recipient has access to my Dropbox account
by Travel brain on 2020/10/01 20:45
Hi. I have been using Dropbox for many years now. And it’s in my top three apps of about 200 apps in my iPhone. I will still “after this incident” give 5*. But something SCARY happened to me today. It goes like this..... Today I sent five links to one of my clients. I sent the links via outlook app on iphone 11 pro. After few hours my client called me back and said "I can see ALL your folders in your DropBox Account". I went to my account shared tab, so I may delete those links. Suprisingly those links are not in the shared link list. Then I went to the security tab in settings and I changed my password. Then I logged out from dropbox in my phone, and sent an email with shared links to myself. When I click the links I received, they automatically open my dropbox, though I'm signed out. To confirm that I launched my dropbox app but it asks me to login. Finally. I took down ALL my files and transferred them to my iCloudrive . My Dropbox account is empty now! Anyway. I think this is a big security issue. For now, can some one help me to expire the liniks which I sent to my client. Or is there a way to recall an email that I sent fifteen hours ago. outlook app for iphone. please help. thanks
Stop changing stuff!
by Dudebraj9000 on 2018/09/18 09:03
Why do you guys constantly insist on changing the whole interface of the app? Seriously. Every update things are different, and not in a good way. Also, I can’t scroll down on my synced folders anymore. It makes my files disappear when I try. This started after the recent update. I’m not one of those “let me speak to your manager” kind of people but I just had to let you know how bad my experience has been so far. Please fix it, and leave it that way unless there’s a really important bug to fix. Also gave you 5 stars because I know you’re hard working people over there and I pay for pro. Don’t hate the app, just hate the constant changes to the overall look of the app that honestly seem more like a step backward than forward.
Too much money for notta lotta “service”
by The Notorious t.i.g on 2018/07/12 00:39
After the recent update, DropBox stopped working properly for camera-roll upload on my iPad. Their solution? Remove the app, forget the network, fully restart the iPad, re-connect to the network, and re-install the app. Seriously? Good thing I have nothing else to do ... oh, wait. Basement flooded. So yeah, I have something else to do that's rather urgent. Good news is that yes, this did in fact resolve the issue, but really, I have other things to do in my life than reset apps with updates that fail. Especially when paying $75/month for the business version. For $75 a month I expect a MUCH better UI, amazing support, in-file search (not just the file titles), and so much more. Instead, we get the un/re-install merry-go-round, an ok UI, low-availability support (US normal business hours only), and an amazingly klugey sync setup. Heaven help you if your Mac has an external drive. What happens when you get a new Mac? It downloads everything from Dropbox again, even though all I did was remove the USB plug from the old machine to the new. Good job, Dropbox. Well done. Now I gotta wait for 4T of data to re-synch. Their super awesome support response? Well, we told you external drives might not work as expected. I’m totally looking for another service. Seriously, $900 a year for this? I feel like an idiot for locking myself into this “service”.
Attach a Dropbox File to an Email from Within Gmail Not Supported on an iPad
by SoulForce1 on 2020/04/08 01:10
I am paperless and use DropBox for literally everything business and personal, therefore, I find it extremely annoying and cumbersome that when composing an email using Gmail on my iPad I cannot attach a file directly from Dropbox. When I select the attach function (paper clip), the only options for attachment sources that appear are Google Drive, camera roll, and recents. The online help forums state that I should approach the problem in reverse, namely, open my file in DropBox then select Open File in Gmail. While this does open a new Gmail message with the file as an attachment, this backward workaround is useless if I already have started composing an email within Gmail because the attachment cannot be assigned to another preexisting email within Gmail. Also, there seems to be no way to attach more than one file to the same email. Email attachments are a very basic function that every user needs so I would think DropBox would make fixing this issue a priority.
The love is gone...
by Kht2015 on 2019/10/09 13:21
I used to love Dropbox. Started using it when I was a student when it first came out. Now I used it mostly for ebooks in the .prc files and export directly to Kindle. Have it on both my Iphone and Ipad. But for some reason after the last update I cannot directly export those books to Kindle anymore. When I click on the file Dropbox doesn't recognize it as a Kindle document anymore and came across as data and said it is incompatible with Kindle when exporting. I have been doing it for years. It still works on my Iphone because I have not updated. I was planning to upgrade to a better account but with this issue I am about to jump ship and forget Dropbox altogether. Every major update brings more headache. I am considered tech savvy and can navigate thru pretty much major upgrade/updates on most apps. But this is just too much. I have many files in .prc and now cannot export.
Doesn’t work
by OneAndOnlyAlex on 2020/12/09 20:07
I have tried hundreds of times to use this application in different capacities, and it does not, to even a slight extent, serve the purpose it’s intended for. My hatred for this stupid website and this stupid app goes beyond words. The frustration is difficult to articulate. The frustration is furthered by the fact that an app that can do what Dropbox is intended to do would be remarkably helpful. I have tried with four different email accounts. I’ve tried not using an email account at all, but even the simplest of tasks do not work on this useless pathetic excuse for a file storage site. If you don’t have an account and all you want to do is download or view a file in someone else’s Dropbox, forget about it. You’ll just be continuously harassed to pay for the service. If you do pay for the service, the same issue, constant notifications asking you to pay more or telling you your storage is full even when it’s entirely empty. You will find more joy and success doing something like jamming a screwdriver into your eye socket.
Thank Goodness for Dropbox!
by Rebecculous on 2020/10/28 12:38
I’ve been using this app for...holy cow! Almost ten years! And over those years I’ve had 15 different devices: 1 laptop, plus numerous phones and tablets. I always install Dropbox as part of setting up any new device. About a year ago I met a young couple in crisis, suddenly homeless after his dad died suddenly and they lived with him. The landlord locked them out as the coroner departed...anyway; I naively let them stay with me and they robbed me. The worst thing they took was every dead iPad from the last ten years and all the photos therein. Years of photos, irreplaceable photos of children and grandchildren, even photos of older photos of my parents as newlyweds, etc...they are so precious. Fortunately, I have Dropbox and all my photos upload automatically.
Great except keeps losing recent files
by Paul, just Paul ... on 2018/10/26 00:27
99% of the time when I used this app, it is to do something with one of the three or four files I have most recently edited. For some reason this app keeps losing track of those, which makes it take much longer to use. Last time it was because they forced dropbox paper towns artificially find a recent list, this time the paper staff is back again and all my recent files have disappeared. There is no option to remove the paper spam from the recent list. For bonus points they say it’s easy to contact them if you have problems about the app. It isn’t. When I finally found a way, their support page doesn’t work; it won’t let me choose a device and therefore won’t let submit a ticket. This is of course on my iPhone, the same device the app is running on, using safari, the default and dominant browser. Ridiculous.
Never liked Dropbox and still don’t
by Conan the Reviewer on 2019/03/14 04:17
This app is confusing and hard to use. A friend sent me a Dropbox link of a song file, and when I clicked on it I got the option to either get the song in the browser or “download the app,” which I had already done. I clocked the latter option, and it just brought me to the App Store. When I clicked open no notice appeared about the download; it just took me to the app. As far as I can tell there’s no way to search through emails or Facebook messenger from the Dropbox app to download the link. I then went back to the link and clicked the other option, “open in browser,” which took me to a playable file but again gave me no options to download the file. I’ve always had problems with Dropbox, and the only time I use it is when someone shares something with me on it. This was one of those times, and though this was my first time using the iPhone app, I came away from it disappointed as usual.
Now that it’s fixed, it works well.
by Thistlelip on 2019/11/18 22:50
A few days after leaving this review with a one star rating the issue was fixed. When this app is working it’s quite good. This app was great until a few weeks ago when an update removed the ability to close a file and have the entire screen be for the titles of files. As it is now, the only way one can view titles of files that are more than seven characters or so is to start the process of moving a file which then gives a screen that shows the titles. I pay annually for Dropbox and thus have another 9 months before it will be financially feasible to switch services, but if you have not already paid for Dropbox, I cannot stress this enough, DO NOT PAY FOR THIS app. At least until such time as they correct this issue. It is practically unusable as is.
Support
by KENO4RENO on 2020/12/16 10:57
Don’t have the business Dropbox I have the lower one I don’t need a business one because I’m a single person that does not work but unfortunately there’s no support for anybody that pays $118 a year instead of the $200 a year of having a terrible time I accidentally canceled my subscription and I’m trying to re-activate it and pay and there’s absolutely no way to get a hold of anybody in the business account people will talk to you but they won’t help you because I’m not business you should have support for us as well we’re not that penny-ante that you can help us. Your response to me was do I want to change my review the answer is no and you’re not getting it I never had a business account with you ever only the personal account can you send me the splitting things to get help by upgrading it’s all about the money with you people instead of actual business in the care of the actual person insane every year I’ve been with you for over 45 years I’m done hopefully my pictures will be safe
Dropbox doing everything they can to devalue the free account
by rktca on 2020/07/31 17:56
I know that Dropbox needs to make money to survive but going from $0 to $120/yr is a huge leap for what is now a commodity service. I don’t need 2TB of storage and there’s nothing in between. For cloud storage all I need is like 20GB (which Dropbox doesn’t even offer). For secure cloud backup use something like Backblaze. The new-ish three device limit is so annoying I am likely to just swap over to Box and be done with Dropbox. I have like 6 devices that I used to sync up. Removing free features certainly won’t “convince” me of the value of Dropbox paid plans and is more an indicator of how little I can trust Dropbox. Perhaps it’s intended to get rid of customers who won’t pay $120/yr. At least they haven’t had a security breach (that I’m aware of) for a few years. Please remember to encrypt any files on Dropbox that you don’t want someone else to read.
Now Requires App Subscriptions
by justmyopiniontoo on 2020/02/27 16:44
After years of being able to view PDFs, Spreadsheets and Documents, the app now forces one to subscribe to Adobe, Excel, etc. To what purpose? Those of us not using it for business are not trying to update anything: we’re only wanting to view documents that we generate elsewhere. Without the option of “view only,” this app has become useless and only gets one star as Apple won’t allow zero. Edit to Response to Developer’s Reply: I am able now to either open a password protected file for view-only by selecting the “go” key on the keyboard, bypassing the “open” icon for Excel, or ignoring the “go” key and selecting the “open” icon to follow the Excel pathway to edit the file. Thanks! Response to Developer’s Reply: Your reply is demonstrably false. Despite the indications in your help link, the App stopped opening Excel and PDF files that are password protected without using Excel and Adobe. There’s nothing like entering a password in response to Dropbox and then dealing with the prompt maze of those applications to finally get another password screen from them. After years of successfully entering file passwords at your prompt, this happened after *your* upgrades and before I chose to update to iOS 13.3 from 12.x. This is all on you.
Five stars for completely disappointing me!!
by keilaa.17 on 2018/07/24 10:01
I’ve had this app for a while now. They promise to keep all your pictures safe “NO MATTER WHAT” which is all a lie! Let’s say u lose access to the account for a bit so you are inactive with it. Well without them even asking for your permission, they decide to erase your account and all the pictures you saved with it!! I completely believed them like an idiot and deleted my pictures and gave it to them so they can “KEEP IT SAFE” and without even consulting me or thinking about the fact that I have important pictures and things I actually wanted them to keep safe, they just erase and pretend like nothing ever happened. I completely do not recommend this app!! PLEASE DO NOT DOWNLOAD IT!!! GET EVERALBUM OR EVEN GOOGLE PICTURES BUT DO NOT USE THIS!!!
Connect A computer
by Hotshtuf on 2018/08/06 20:35
Oh my gosh! I was having a difficult time logging in on my desktop - trying to remember my password and it wouldn’t let me in. I figured I’ll just continue to use the app on my phone, until I saw the “Connect A Computer” button. I pressed it and in a matter of seconds (I’d say less than 45secs) I was able to get into my account on my desktop computer. It was just three easy steps! I’ve been using Dropbox for almost 8 years and thought it was good but nothing outstanding enough to write a review until now. I just hate the little badge icon that appears on a document when saved in Dropbox. I hide it but it comes back... All good tho!
Feature needed!
by Fer.Oropeza on 2020/12/03 01:27
Hi! I've been your client for over a year now, and I truly believe Dropbox is the best cloud storing app out there, it's the only one I pay and need honestly. I would just really love if it would give me the option of deleting what I upload, right there in the app after uploading my pictures and files. IPhone is too bad to organize pictures because they're all on the camera roll, so I usually organize them on Dropbox, but it's kind of annoying having to go back to my pictures or my files to look for the exact same archives I just uploaded and delete them manually. I don't think we need duplicate items, so if I am uploading them to the cloud it's most likely because I don't want them on my phone anymore right? That feature would save me so so much time. Thank you!
Deleted all my photos
by Piano Mom 0102 on 2019/10/05 23:59
I received emails from Dropbox saying my account was being deleted due to inactivity. (This is a data STORAGE service. How active is one supposed to be?). Their website said data would not be deleted for 2 weeks after the user’s account was closed. I contacted customer support the day I received the email that my account had been closed. I followed the online instructions to reactivates account. However, my photos were gone!! Customer service was not able to help retrieve the photos, nor provide an explanation as to why they were deleted within hours after the account was closed. Your data is not safe on this site, especially with the free version. Dropbox, don’t offer a free version if you are not going to protect the user’s data. I am not referring to the security of the site, but rather the lack of regard they have for the data of people using their site. Two words: Google Drive Bye Dropbox.
Garbage for how much everyone is using this service
by Zazzers on 2019/04/12 03:16
My buddy has been trying to send me links on Dropbox for years and i used to always have problems with them yet I’m very computer savvy. I finally just signed up for an account because I was forced to transfer some legal documents. As far as I’m concerned dropbox is poorly designed. It should be so extremely simple yet it it is so extremely frustrating. On the desktop I have to login only to get to another page where I have to login again I go back to the first page it seems to be a verifiable page on by dropbox yet it just takes me to another login page very frustrating. Yesterday I’m trying to send the second MP4 file to my lawyer and it just won’t share it this year option is not even there. I could go on but I don’t care. I will pretty much avoid dropbox as much as possible and look for another file sharing service like you should too !!!!
🚫 Not upgrading
by The Blonde Cookie on 2018/10/30 02:50
After looking down the long list of seriously bad recent reviews, I’m NOT doing the latest upgrade (operating under the theory “if it ain’t broke, don’t fix it”). What I’m using now, while far from perfect, is adequate; I don’t have to wrestle constantly with the software, and I know what workarounds I need to employ to get ‘er done, so…its not a perfect world, but no new surprises. I already knew their customer support was nonexistent; I have a “story” of my own. I hope someone sues them for false advertising (for claiming they have customer support). I’d say it’s possible to win that in a court of law: if someone pays for a product and substantially relies on the written description of something (“we have customer service available to serve you,” or whatever is written), there’s a case to be made if the person or business incurred a provable loss due to that reliance. Hmmm… 🤔 Dropbox appears to have gone the way of so many apps - it’s all about the Benjamin’s (as opposed to quality, reliable customer support). But, of course, the less peeps employed, the better the bottom line looks. I noticed, however, that their marketing department must be working overtime. How a 4.7 star rating is possible with as many really bad (recent) reviews is absolutely beyond me. Of course, no one would ever skew the review numbers to make an app look more attractive, would they? 🙄
Gone down hill
by gtw145 on 2020/10/19 15:08
This use to be great but now it is horrible When I am in need and there is a issue there is no support. The support is so bad it just as well be non existent They have a silly chat box that serves no reason other than to frustrating you more . Twitter support for a company is a sign someone is hiding for their responsibility. If need they don’t respond! Not here is the worst one A community based support meaning the owner of this community is so lazy it is passing its duty to the customers! When I made a post it took 5 days to get a response then the person could not help . The drop box feature and app doesn’t play well with others and is absolutely blocked by Chrome so sync a resume through Drop box is a fight every single time . If you have important stuff you need to save don’t do here because if no improvements are made you will lose access and with lame support options that means you are left out to dry! If your our paying for a premium services from here then you better make arrangements because any company than is unprofessional enough to charge people money without a customer support service is bad news and the reviews are starting to reflect this. There are other options that are free with 3 times the storage of DropBox and Drive that work beautifully with all browsers so google alternatives .
Love DB, wish I could afford you
by Jeslive on 2020/10/20 19:14
I don’t remember when I signed up for DB, but over that time I’ve been able to save stuff that I couldn’t find a place to save on my iPad. Do I sound digitally challenged, I am. I realize DB must be an excellent tool for business, etc, but as an individual Im thankful to use it to keep my info safe and organized. I wish there was a low-mid level sub price, because it would be worth it to me to have a secure site I trust. I understand marketing to business and generating revenue, but I’ll bet there are lots of individuals, who don’t need 2 TB of storage, who would like a safe option with a reputable site...(and don’t want to seem like unappreciative mooches). In any case, thank you. FIVE STARS!🌟🌟🌟🌟🌟
Music Player?
by moukeefe on 2019/09/29 20:55
I’ve been using Dropbox for years. It’s great. One thing I’ve always wanted to have though was a music player that would play consecutive songs or playlists/folders. I have many original music projects going on at any given time and I like to be able to listen to them for further writing inspirations whenever I have a free minute, which is usually when I’m riding my bike from one place to another. I end up having to look down at my phone while I’m riding in order to start the next song and it can get kinda dicey while riding a bike. I have no other issues with the app besides not being able to listen to my music files consecutively. That would make it perfect, for me anyway. Thanks, keep up the good work!
A love affair gone sour. Where’s the Integrity?
by Ti leaf on 2019/07/03 03:39
I LOVED the old Dropbox. The more bells and whistles you added the worse mess my Dropbox life became. I relied on you for when I traveled and I am a writer, and am heavily research and archive needy. It used to work for me. Now I am somehow getting crossfeed from Microsoft Word, and the files that get into Drop Box, just show me weird icons with “data”. But no data or files. This is beyond maddening. I upgraded to add more storage for the creative arts work my husband and I do, and now my photos are stored in some bizarre, indecipherable logic, and with over 12,000 of them...that is a drag. I agree with every single person who said, it used to work great and the. Upgrades shoot me in the foot for several weeks of forensic admin to get it sorted. I have work to do besides the fact that customers are not paid to work for Dropbox. Please become more user friendly else I abandon Dropbox, and move my data world to my own online island! Thanks for taking this as not a complaint, but a call for the Integrity of the initial DropBox Platform.
Not worth the hassle if your expecting to store things long term
by laurenie338 on 2019/12/13 17:46
This was one of the first file sharing cloud apps. However, there are much better more efficient apps out there now as the way they promote cloud is old news. Now with cloud you can usually use the storage with or without being active for x amount of months etc. it will always be there so long as you don’t delete from it . That is not the case with this app and seems to be a common complaint . Many have lost important files including myself on account of not seeing a deactivation email. Moral of the story is drop box is out google cloud and icloud are in . Drop-box May as well be obsolete when compared to the other Choices now , that don’t delete your files just after 12 months of inactivity.. 🤷🏽‍♀️
DON’T DELETE THINGS OFF OF IT!
by Splazzatch56 on 2020/09/24 19:14
So this is perfect. I can get things from my ox to my phone. Everything about this is useful. Except for the fact that downloading the application on your laptop never works. Nothing I ever upload on it shows up on my phones app. It’s horrible. It takes 10 times longer on the website and half the time it cancels. The website works, but the app on pc doesn’t. The big issue I have is that I uploaded it to the app on my pc. But I realized it didn’t work so I deleted off of that and went to the website. Big mistake. It deleted that ENTIRE FILE! I am not happy with that. And the thing is it didn’t even tell me it would! It didn’t even ask for confirmation! It’s a terrible thing. Please fix this and this will be perfect. Oh and one other thing. WHY DO YIU ONLY GET 5 GIGABYTES WHEN YOU DON’T PAY FOR IT. It also doesn’t help that they really overprice it.
Horrible
by donna381 on 2019/01/06 18:09
Useless app. Not user friendly. I spent an hour just trying to figure out how to open a file, seriously an hour, and could not get past “download Dropbox paper”. Never succeeded in opening one file, much less sharing files between devices. Googled help for this app and was told to click buttons that did not exist (but clearly should exist!). You would think an app that is supposed to help you manage documents would at least have a straightforward way to open a file. That’s the most basic thing most users would want to do and after one hour a person of at least average intelligence can’t do it. I typed the name of my document in the search bar and it told me it wasn’t found. Double checked for typos, again it wasn’t found. Tried with just one word which I knew to be contained in many of my document files... still “not found”. Ridiculous and frustrating.
Dropbox has been hard, but paintings look amazing
by Max sword on 2020/08/26 03:53
Ok so really Dropbox is good at some things and amazingly competent at other things. They will not support the Dropbox app ( I didn’t know) the instructions are finally being edited for clarity and ease of understanding. Answers can be hard to get, although they reply fairly quickly, simple answers can take multiple emails. Now the amazing way they make my digital scans of paintings is off the charts!! Stratosphere type work. The files fit the whole frame for mobile responsive design. The file handling can be screwed up to easy( layers and nested files and folders) as you learn. I had a hard time learning Dropbox, but it was mostly my fault and now I’m really enjoying Dropbox and trying to explore all the options available.
Long time user - one ask!
by naliye on 2020/05/22 16:25
Hi there! I’ve been with Dropbox for what feels like a common law marriage length of time. I’ve been backing up all of my photos for years to Dropbox rather than keeping them in my iCloud. There is one feature however that I’m DYING for you to implement. In the Apple photos app you have this open search technology where you can search “apples” or “beach” or “Mom” and the photos get easily pulled up for you. I would be over the moon thrilled if you could build a search functionality like this to the Dropbox app. I spend so much time digging through years of images. It would take forever to move them back to iCloud just to make it easier to index but I am tempted! Thanks so much for hearing me out. Appreciate it!
Picture & Video upload is broken
by Ktobs on 2018/10/27 16:12
Picture & video upload now constantly crashes. Very slow upload when it does work. Refuses to upload when the battery is low (even if its plugged in and currently charging!) If I have low battery don't you think it would be IMPORTANT to be able to upload/backup what I can before it dies?!? At the very least they should be an option that says 'continue anyway'. And if the phone is already charging I don't see why that matters? I can't upload a SINGLE picture? Really? Why does dropbox decide when I can or can't upload pics? This used to be a great app but recently it's falling apart. The media player is missing many desired features like fast forward/rewind 15 seconds, etc. Please fix the app! I've been a long time customer but I'm finding more frustrations than conveniences. Please fix the pic and video upload! App constantly locks up and crashes.
Worst service ever!!!!!
by vedeta h on 2019/01/05 14:43
I have been a Custumer for over 10 years no problem. I have a yearly contract with them. This year they took the money out of my account. In June 2018 and turned off my service in July 2019. I have been fighting with them for months I gave them the receipt from my account and the Apple store. The app say active until June 2019 but when I go the the app it say full must pay money. They said they didn’t get a payment so I need to pay again. I have tried to contact them. You can only talk to them though email or twitter they will not call you. They don’t respond or slow to respond. After months of trying to get in touch with them and proving I paid. They still did not turn on my service. I called the BBB on them and they never responded. Something so simple to solve has turn me off from this product and has made me find other services better than this.
Unnecessary changes
by Geza X on 2019/07/31 18:49
Sometimes simpler is better. WHYWHYWHY does everyone try to turn their apps into a social media platform? Why. I’ve tolerated the various updates and additions because Dropbox has done one thing extremely well: transfer files and sync them to my Mac desktop. In that one function Dropbox has an unparalleled lead. But Dropbox PAPER? No, we use google docs for that and always will. Sorry. Comments? Not needed, rarely used. Sharing? YESYESYES that’s what it’s for. Sharing files. Photo sync, sure why not? I don’t use it but good to have. I’ve watched many developers “upgrade” their apps right out of business, making them cumbersome and glitchy in the process. PLEASE STOP you have such a robust platform already! We don’t need the toys, it just makes the app messy and childish. It’s hard enough to keep things synced and shared over a variety of different uses. I’ve been using Dropbox for maybe 10 years and run a whole business with it. Has always worked properly and stood the test of time. Your desire to compete in areas where you aren’t needed is going to downgrade what you are #1 in—transferring and sharing files easily and without confusion.
Great, but lacking
by The Terroriser on 2019/05/15 03:59
Dropbox was good, good for storing all my files, but it had too little space. 2 GB. For all the files I need stored, I had to make 4 TOTAL Dropbox accounts. At a certain point I realized I can’t deal with this anymore. And I look into transferring my files to Google Drive. Giving me 15 GB of storage FOR FREE! I try to export my files to drive, only exports one file. I search all around! Nowhere does it say “export to drive”. I get I could have done it manually, but we’re talking folders and 6-8GB’s worth of documents, data, pictures, and whatever else. No way. I find a chrome extension, connect the account, let it sync my Dropbox to my drive! All of my dropboxes are COMPLETELY useless now! Don’t get me wrong, Dropbox is great. But hey lack in storage and refuse to give you options to transfer elsewhere. They don’t want to let you go.
The one app I can’t live without
by Kaiaim on 2018/07/14 20:29
What can I say about an app that gives me access to everything I have from my cell phone- simple intuitive fail-free. The biggest tech mistake of my life was switching briefly to another service which lost my data and treated my like dirt when I asked for help. There are few things I’d like Dropbox to change but they aren’t specific to the app. The only app bug I’d like to see changed is the folder size limit which does not apply to desktop versions. it has been an inconvenience to break up one of my large folders, but still worth it to have my whole life with me anytime anywhere.
“Camera Roll” is not the same as iOS’s Camera Roll
by SeriouslyDave on 2019/04/13 15:34
Reply to the Developer Response: The Developer’s reply discussed automatic photo upload. However, I was not talking about automatic upload and did not use the term. Therefore, I have modified my review to clarify. —- Review —- When manually selecting photos for upload from an iOS device, Dropbox is shows an iOS Moments view of iOS photos. Dropbox calls this “Camera Roll” even though it does not match the iOS Camera Roll. Worse, Dropbox does not offer a way to select photos for upload using a view that’s in iOS Camera Roll order. You have to remember the date you took a photo or do a whole lot of scrolling if you have more than just a handful of photos (scrolling is required because of the screen space wasted by an iOS Moments view). This is a not user-friendly approach. Another issue is that you must tap each photo instead of being able to slide your finger across the screen to select multiple. These are not the only usability issue I have with Dropbox and I use Dropbox less than I would like because of them. However, it still remains somewhat useful to me so I gave it three stars.
Camera Roll Does Not Auto Upload To Customized Folders
by Infamous334 on 2019/05/05 17:43
My biggest issue for a few years now is that when taking photos I could have those photos uploaded to specific customized photos. This was an option via settings 2 years ago but for 2 years now it defaults to a folder “Photo” with no chance of selecting which folder. My business has 7 field agents taking about 30 photos each day of real estate properties. I use to be able to create folders for each user and have their photos upload to their specific folder per device. In the office it was very easy to sort out which photos were taken by each agent. Now they dump all into one single folder “PHOTOS”. I have talked to development about this but they tell me it was a 3rd party license called Carousel that allowed them to upload to customized folders but they failed to renew the 3rd party license. Now I get emails stating as of May 7, 2019 my version of the product will fail to operate unless I update but when I go to App Store it tells me I have the latest version. Should the product fail to operate as of May 7, 2019 we will move everything to ICLOUD because the support and tools we need simply don’t exist anymore. This product that once was very good simply does not support my business workflow anymore.
Bait and switch paywall tactic
by El Grayso on 2019/10/24 01:33
I use a lot of devices. Dropbox was the universally accepted free cloud service and a ton of apps spent a lot of effort making them work with Dropbox because of this. Now Dropbox is behind a paywall if you want to use more than 3 devices. That’s fine and I’ve ditched it for Google and Apple which I pay for and are affordable. The problem is that a ton of apps still only link to Dropbox, something they decided to put weight behind due to Dropbox being accessible by all. Most cloud storage apps allow upgrades for more space if you like their service. A reasonable competitive tactic. Dropbox’s tactic feels manipulative, and more like a random to keep the systems users have already set up between their devices. Dropbox is free to do this. It’s a free market. But users are also free to give them 1 star and ditch their company in response.
Need Office 365 subscription?
by Conan444 on 2020/02/09 17:46
I have been using free office apps on mobile devices and a 2011 personal/home license on an iMac. Now a message pops up saying I need an Office 365 subscription to edit Excel spreadsheets and Word docs on my iPhone. Is this an error? Or have Microsoft’s or your policies changed? ————————— Thank you 🙏 for your response. I do not have a device with a screen 📺 over 10 in. Just an IPhone and iPad mini. The prompt says sign in with an office 365 account in order to be able to edit, but it turns out you can just sign in w/your regular old Microsoft/Outlook account. This is very sneaky of Microsoft. I was almost about to purchase a subscription!
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