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App name
Cloud Storage, Backup: Dropbox
Description
Dropbox lets anyone upload and transfer files to the cloud, and share them with anyone. Back up and sync docs, photos, videos, and other files to cloud storage and access them from any device, no matter where you are. And with advanced sharing features, it’s easy to share docs and send files—large or small—to family, friends, and co-workers. Features: • Automatically upload videos and photos from your camera roll to cloud photo storage—all in the background—for easy video sharing and photo sharing. • Access any file in your account—even offline—and preview over 175 different file types with no special software required. • Easily send large files by copying and pasting a link you can give to anyone, even if they don’t have a Dropbox account. • Scan documents, receipts, IDs, photos, and more using your mobile device and transform them into high-quality PDFs, so you can view and send anywhere. • Sync folders on your PC or Mac to Dropbox with computer backup, and recover older versions or restore deleted files with version history and file recovery. Sign up now for your free Dropbox Plus trial. You’ll get 2 TB (2,000 GB) of storage space—that’s enough room to save files from all your linked devices. We’ve also introduced some new features as part of your Plus plan: Dropbox Passwords to store and sync passwords across all your devices and Dropbox Vault to secure and organize your most sensitive documents. And with Dropbox Rewind, you can roll back any file, folder, or your entire account, up to 30 days. Existing Plus customers can upgrade to Dropbox Professional. With 3 TB (3,000GB), you can store all your stuff—from work projects to personal photos—and have space to spare. You and your clients can comment on most file types without leaving Dropbox. And you can protect your work with a watermark, add shared link controls, or rewind your account up to 180 days. Before starting a trial or completing payment, you’ll see the plan price. This amount will be charged to your iTunes account at confirmation of purchase and on renewal and will vary by plan and country. Dropbox subscriptions renew monthly or yearly, depending on your plan. Your account will charged for renewal 24 hours before the end of your current billing period. To avoid auto-renewal, turn it off in at least 24 hours before your subscription renews. You can turn off auto-renewal anytime time from your iTunes account settings. You can manage and cancel your subscriptions by going to your account settings on the App Store after purchase. Dropbox is a secure cloud solutions leader trusted by Fortune 500 companies for their most sensitive data. Over 14 million paid users choose Dropbox because they know they can count on a company that’s also dedicated to their security and privacy—no matter what they do or where they are. Let Dropbox be your all-in-one file storage, file organizer, file transfer, and file sharing solution for all your devices. We’d love to hear from you! Join the Dropbox community: https://www.dropboxforum.com Terms of Service: https://www.dropbox.com/terms Privacy Policy: https://www.dropbox.com/privacy
Uploading photos
by SpIdErLeGsMuSiC on 2021/04/18 23:47
Maybe you don’t want to upload every single picture on your phone. But the stupid button is right where you hit it on accident. God help you if you do because you can’t stop it until it’s done. In fact once you turn it on, it’s on. You have no choice. Terrible feature. I had to remove the app to stop it.
All business and personal files at my fingertips
by rickynicky1021 on 2021/04/18 17:53
Just linked biz and personal and am amazed! Dropbox is gonna make my life so much easier!!!
Dropbox works ok on iOS
by eric3737494 on 2021/04/18 05:38
Issues: I can’t save files directly to Dropbox (the download location is grayed out). This works fine with Google Drive. So I have to save the file to my iPhone and then copy it to Dropbox. It’s a huge pain. Also, photo sync doesn’t really work, so I have to plug my phone in and leave it unlocked on the phone sync page overnight.
Stop asking.
by vincent woska on 2021/04/17 02:31
Stop asking.
It conflicts with all iPads.. to be honest I don’t like this at all
by new writersdvwevef on 2021/04/16 22:39
Definitely the worst sharing file..
Limited Usefulness
by that guy in america on 2021/04/16 12:04
Somewhat annoying that the upload pauses on my iPhone when a new app is launched. Surprising to me that it doesn’t continue to upload in the background. I would think that would be part it’s basic functionality, that you can have the upload going while you’re doing other important things, not have Dropbox monopolize the iPhone.
Not secure
by Steviedeehook on 2021/04/16 08:06
After decades as a paying Dropbox customer they deleted my account. No warning, no explanation, no reason. Everything gone.
Gods app UI and system, can’t end my subscription
by angry black on 2021/04/16 07:52
I’m on mobile and I’m not able to cancel my subscription. Unfortunate to be honest
Horrible
by jlsmith98 on 2021/04/16 04:42
Signed up for free trial, canceled a few days later. I’m now trying to delete the account and I can’t. Website keeps telling me to come back tomorrow.
Thank you Dropbox
by ConradX on 2021/04/14 17:29
I have used your services for years. I transferred all of my record keeping to Dropbox years ago, and was leaps and bounds ahead of my peers when new technology surfaced. I am proud to say I was “paperless” a long time ago. Today I am writing because I am so happy to see Dropbox listed among the corporations standing up for voting rights in this country. That means a lot to me. Thank you!
Oh so complex
by missmyMyst on 2021/04/14 13:37
Why does it all have to be so poorly designed (graphically) and counter-intuitive? Simple is better.
“free trial”
by Refftrueba on 2021/04/14 03:18
the only possible way to see My pic was to get profesional account and pay with my credit car. Now I can not cancel and they charge me.
4 stars
by queen laynie👸 on 2021/04/13 20:38
Good app. I’d give this four stars because the videos play at the right FPS but the image quality of them is grainy. Can you try to fix this please?
Needs a new update
by Jesus Loves You Dude on 2021/04/13 20:21
Lately it hasn’t been properly uploading my photos/videos. It’ll skip a bunch and others will be out of order. I have to manually go upload the photos/videos myself and it’s quite a hassle.
Confusing
by m.williams008 on 2021/04/13 01:34
This app is so confusing I thought this was suppose be a easy app to use....wrong.
Cannot cancel it!
by cancelit! on 2021/04/12 22:04
Terrible policy and useless instructions, cannot cancel account, is this fair? I’m contacting the Consumer Protection Agency about this.
Excelente
by Dr.JJAMH on 2021/04/11 22:53
Lo utilizo diariamente en mi actividad profesional.
Wow. Way to lose customers and non business users...
by Pine Apple Pie on 2021/04/11 21:06
(Note that in their telling canned response, they don’t deny or address anything that I and many others have mentioned. It’s also absurd to push a pyramid multi marketing scheme on users so they can earn more space. Oh, the greed) Ok, so, let’s start by saying DB doesn’t offer anything paid less than 2Tb . Either the free 2gb which is nearly useless, or pony up and pay for 2Tb. I don’t need 2Tb and they purposefully don’t offer a cheaper plan, trying to push you into the more expensive one.It has been a number one complaint for years and they don’t care. ALL of the competition offers an intermediate paid plan for occasional users. We don’t need to pay $120 a year to store, say, 100 Gb. It’s a ripoff. The final stroke: even with the measly 2gb free plan, they won’t allow you to save the files offline. Pony up for plus, or no files if no internet. Dropbox ( now known as DropBux or Else(tm) used to be great, but now only cares about business users. Goodbye and good riddance.
Worst experience ever
by no customer servicr on 2021/04/11 13:45
I want to cancel and it’s the most frustrating set of instructions ever. You literally cannot cancel with your instructions it’s a huge circle Ridiculous Don’t sign up ever it’s a trap you’ll never get out
Account Recovery
by Eddie Gam on 2021/04/11 07:11
I am disappointed by Dropbox for not offering enough options for account recovery. I can’t access my Folders where I saved my entire life educational staff and documents because I am no longer using old contact number.
Dropbox
by D.J. 😇 on 2021/04/11 01:23
I’ve enjoyed the Dropbox all the info and pictures 😀
Storage great, App meh
by Cardinal2b on 2021/04/11 01:02
Until they learn how to present text files in fixed width fonts they’ll stay second tier.
Advanced Functionality
by Alexhonarr on 2021/04/10 16:14
I’ve had Dropbox for some time and it had been a joy to store files and pictures. But what th the advent of creating teams and better organization, I decided to upgrade to a business account. I’m excited to creat a team that will participate in future projects. I’m very pleased to have Dropbox as my choice for storage and backup.
App disables your account for no reason
by John hanti on 2021/04/10 07:20
I have had dropbox for years and one day i tried to login and it suddenly says log back in again. I do it several times and it doesn’t work. After the 3rd try it disables my account. I try to go to support to write to them and it also gets disabled which makes it impossible to tell them what is going on. You are voiceless if you get locked out. Then i go to Twitter and they don’t respond for days I try to send them a message from a different dropbox and it says it has to be logged in from the same email you need help from which they have disabled. I have been waiting for days and they have not emailed me back to solve the issues. I will call my legal team soon. They are horrible at helping you when you are stuck and no phone number to call. On top of that they keep charging me every month. I recommend working with a service that can be reached In crisis. Even if you have the plus account you cannot reach them unless you are logged in but if you are locked out how are you supposed to get through ??? They will say send us an email from the same account that you are locked out from but you cannot because they do mot accept outgoing emails. The staff is untrained and you can lose all your data. My legal team is ready to bash them for there shameful ways Very low grade system. I lost so much money losing access to my files these days. Horrible.
Scam
by PennyZ00 on 2021/04/10 03:38
I can’t cancel my subscription without Dropbox’s website forcing me to agree to share my phone’s contacts. I am not required to share any information that I do not want to and it is illegal to charge me for something I can’t easily cancel.
Scummy Company
by Apple Sùcks on 2021/04/09 18:11
Thanks for raising your prices and lowering monthly storage all in the pathetic attempt to outbid drive. The UI is also idiotic and is a clear indicator of yet another company that never touches it own app.
Pig
by Want2BeUnique on 2021/04/08 06:07
If you want to see your system start up time increase 10 times, get random delays, and get thousands of annoying notifications, then install this crap and enjoy low performance, high cost, and woke corporate activism....
Very useful and easy to useful
by Roundhouseman on 2021/04/08 00:10
I’ve used Dropbox for a long time. I can still access and share my files from long ago. I would recommend this to anyone that needs to store or share files.
Private photos
by Braviken on 2021/04/06 22:56
Need to add ability to hide selected folder to be shown in Photo section. Now all photos shown in mix in one section
You don’t need this app.
by idiot no.2 on 2021/04/05 06:32
It’s not an efficient file storage app. I’m sure it’s secure, but you don’t need this app. Likely, you were forced to download this app and it only uploads items when you’re in the app. If you close it, the uploading stops. Garbagè
Spyware?
by Nicknametakenhastorewritethereview on 2021/04/05 05:31
Thanks to apple’s new privacy feature, it tells you when an app is copying from clipboard. This app always pastes from clipboard for some reason each time it’s loaded even when it doesn’t need to..
Worse with every update
by The-hattar on 2021/04/04 20:51
I Dropbox treats paying customersI was just another way to increase the bottom line. I pay for the service, when I click share I don’t expect Dropbox to force the person I sent the file to to download an app. Every time I turn around there’s another reason to stop using Dropbox. I’m so sick of the dark UI patterns that push for new sign ups and hide features.If I wanted to put up with stuff like that, I would just get a similar and less expensive product from Microsoft or Google.
?????
by Dpray911 on 2021/04/03 22:31
I suppose if you’re prolific on computers Dropbox may be simple but for a novice it’s impossible.
Saved me many times
by Barrydaartist on 2021/04/02 17:16
I use this to move large files around for graphic art projects. Very helpful.
alphabetical sorting is broken
by TimToon on 2021/04/01 11:49
Sorting files alphabetically puts all the folders before the rest of the files—this is not sorting alphabetically, it is sorting by type, which already exists. There’s no way to fix this “feature”. Sorting folders first is disgusting and I don’t want to continue to use the app if it’s going to sort files incorrectly.
Love.
by Bradley The Bradley on 2021/04/01 03:13
I would be dead and on fire without Dropbox. That’s all I have to say.
Worst cloud service in existence
by dkt1990 on 2021/04/01 00:56
What kind of a bum charges extra so people can watch more than the first half hour of an uploaded video? Worthless. The second my free 100gb is done is the last second I use this godforsaken “service”.
Excelente
by Sesmarmarie on 2021/03/31 16:08
Excelente
Good app
by Name Sharer on 2021/03/31 03:28
This is a good app
Connected device
by Zong1992 on 2021/03/31 01:40
Should be free for 5 devices connected
Convertidor
by Elzbt1 on 2021/03/29 18:48
Estoy aprendiendo a usar esta app no sé si tiene instrucciones en español sería mejor para mí, pero pide postear para poderla convertir o algo así y me la autoenviè a mi email para poder ver un documento.
Not user friendly
by Kat_hr on 2021/03/29 17:13
This is great if you were born in the age of technology, however I had photos sent to me from a recent vacation and I have not been able to access them... Not user friendly for seniors with limited technology abilities.
Stop wasting my time with duplicate photos
by NikonManForever on 2021/03/29 02:12
When I started using Dropbox, it gave me the option to skip duplicate photos. Now it doesn’t. My time is valuable. Please fix this.
“Free” trial
by fitzymamaof4 on 2021/03/28 13:57
Someone sent me photos via Dropbox and I thought I had to have Dropbox to access or use the photos. So I downloaded the app and chose the free 30 day trial but couldn’t figure anything out so I “upgraded” I truly despise “free” 30 day trials that require your credit card information to begin and that should have given me pause before I went ahead and entered it, but these were pictures from my grandsons 1st birthday party. Now that I am trying to cancel the “free” subscription so I’m not charged at the end of the thirty days, it’s not such an easy process as to click a button. Tech savvy I’m not and navigating and trying to use Dropbox was/is not simple for me and canceling definitely is not! This is a great reminder to me to NEVER get a free 30 day trial of something that isn’t truly free. Still haven’t managed to use the app in any useful way that makes sense or is easy for a non tech person. I’m sure it’s wonderful for some folks I just don’t happen to be one and won’t recommend it to others.
Verybad
by Dede1881 on 2021/03/26 19:57
Very bad app and stupid update missed devices and offline files selected every time Limited devices 3 only
Terrible
by Donotraininme on 2021/03/26 18:35
Simply doesn’t work.
No privacy!
by Yo Mama77 on 2021/03/26 05:35
I've used DropBox for years. I like knowing I have a place to store photos, videos, etc. I pay for a large plan. Please tell me WHY the app now needs to "view my search history" ? When will the encroachment end?? We the people have a right to our privacy!
Disappointed
by janjga on 2021/03/25 22:32
I upgraded so I could have access to computer files from my ipad. Well I do have access to the file names and if I’m lucky maybe 3 of the 30 items in the file. Mostly the folders are empty. Today I tried to access a file and Dropbox said this folder is empty would you like to add a picture to it. Uggg it isn’t empty on my computer and shouldn’t be on my ipad. I guess Dropbox just dropped the contents of the folder into a box in neverland. Don’t waste your time on this app unless you just don’t care about your data and are content to just have a folder name. Also Dropbox now has it’s own file system so it’s no longer available with iCloud and Google drives so is virtually useless when accessing from another app such as Goodnotes.
Slow to upload
by Dcarson67 on 2021/03/25 19:33
I’ve used this app in the past and it was ok. I needed more storage recently and downloaded it again. 1900 + pics and here I am a week later still waiting for more than 90% to upload so I can remove the files from my phone. Pics only upload when the app is open on your phone. Yup you have to stare at 2000 + to upload to their server. If your anything like me and normal, not doing anything else while waiting to upload is extremely hard to do. I use my phone for business and I could be looking at the files being uploaded only to get an email I have to respond to and then 2 hours later go to check drop box and only one file was uploaded. If the app is launched why do I have to stare at files being uploaded? Makes no sense. I should be able to do other things on my device while things are being uploaded.
Helpful
by Ydwang on 2021/03/25 18:17
Dropbox is simple and easy to use, great for online orchestra
... update of review 3 min ago
by BecCanDo on 2021/03/25 16:03
....Now I’m even angrier than I was when I listed so many of the things others had already warned about that you still never fixed… I am now furious that when I went to DELETE this horrible app it stated that it would also delete all of my folders, files, data! That’s absurd when I have had the account since the 2000’s but had the mobile app for less than 2 hours yet in order just to delete the mobile app it said everything there needed to be in my iCloud.. THIS IS UNACCEPTABLE NONSENSE!
Delete pics or video
by 26meu on 2021/03/25 15:51
You do not get space back for deleted files I deleted 3000 pics and videos and stil have no space ???
Seriously, print pdf?!?!
by Rubikscube2 on 2021/03/25 03:52
Been w/dropbox since the early days when scavenger hunts were a thing. Need to print a pdf today from my phone and wasted an hour without success. Even after downloading affiliate apps I cannot find way to print 2 page pdf. What is the use of a document storage app that cannot print?!
Nothing beats free Dropbox
by ryecap on 2021/03/24 23:24
Fast and reliable
Dropbox’s iOS App does not live up to the Desktop App!
by F.Camhi on 2021/03/24 13:48
Even though the Dropbox Mac App is wonderful, the iOS is TERRIBLE!!! This is crucial for all to understand!!! Whenever you want to share a file, or files, Dropbox DOES NOT let you share it as a file itself (PDF, image, Word, Excel or any other), it forces you to create a link! Which, at least for me, most of the times, is not what I need! I need to be able to just throw that file inside an e-mail or any message app and just send it. The only way to achieve this with Dropbox iOS App is to send it to some other App like Adobe’s Acrobat (in the case if a PDF file) and share the file through an e-mail or message app! I believe it’s passed the time for Dropbox to have implemented this feature. It’s a shame!!!
don’t use this trash app
by NOTHANKSGOAWAY on 2021/03/24 10:05
just get google photos and any other file storage app. lost a ton of stuff that i can never get back because my account was inactive since i got it in college 6 years ago. major f you to dropbox. die <3
Convenient storage, sharing, and security
by adobephile on 2021/03/24 00:58
I’ve had access to computers for over fifty years, and I’ve seen storage technology change dramatically over those decades. I’ve also used just about all of it since floppy disks and hard drives. But none of it ever topped what I have now with five terabytes of online Drop Box storage. It’s so much more useful and pleasant than any of that previous junk I bought, connected, replaced, etc. But nothing can make up for all the time and data I lost when that junk unexpectedly failed. There’s no going back now, but that’s OK, isn’t it!
Sync takes far too long
by BJTex on 2021/03/23 18:50
After uploading a video file, it’s still syncing 1 hour later.
Review
by Dr Maslowski on 2021/03/23 12:26
I love drop box. Everything in a organized way and I can customize all the folder tabs. Never not having drop box
Love This App
by Nkitas on 2021/03/23 11:46
I would honestly be lost without Dropbox! I have been using Dropbox for as long as I can remember and I honestly would be lost without it. I use it for business use and personal use and it is a life saver!
Top of the line
by Mota.chris on 2021/03/22 05:22
The best, and it works on Win and iOS
Terminating service
by Windchill on 2021/03/22 03:32
I’m trying to terminate my trial subscription to no no avail... I’ve tried all your suggestions...stop
Upset/heartbroken
by ogmariuh on 2021/03/17 04:44
I am so heartbroken that my old pictures got deleted by you guys. I will no longer have an account with you guys, you are trash. I will not recommend you’re app.
Why, though?
by MichaelA330neo on 2021/03/17 04:07
Using the Dropbox app is basically limiting yourself compared to using the mobile website. I have been a paying customer of Dropbox for a year. When will we be finally able to create URL shortcuts in the app? But Dropbox’s website, when accessed from any device, including from any iPhone, can do just that. Hello out there, San Francisco!! Wakey wakey, maybe?
Update 226.2 Typos
by jocbelow on 2021/03/16 15:52
I thought someone should be required to send their update on software to an American English teacher before posting. I am not very excited about an app where the author and developer writes like a 5 th grader.
Dropbox
by jig46nh on 2021/03/15 21:59
Try to cancel your account.
Awesome app
by razanik on 2021/03/15 21:41
Awesome where have you been all my life
Works good but premium price for small storage
by rasomakha on 2021/03/15 01:33
Family plan is a great idea, however it only gives 2 TB of storage for the entire family, which would have been great back in the 90’s but comes up way short nowadays. What do you do when you run out of space, leave your Family and go it alone for even greater expense? Family plan is limited to 6 people. My family has 10. What do I tell the rest of the family? Sorry, you are not welcome? Family size should be at least 12. At an absolute minimum, each family member should have 1 TB of storage, especially considering the premium price being charged.
To expensive need student pricing
by Daphyne on 2021/03/15 01:27
To expensive need student pricing
Goodbye Dropbox
by gamewin1 on 2021/03/14 20:42
They now enforce a 3 device limit. And they want $12 a month to lift that limit. A limit they never had before.
Amazing app but three problems
by KishaHeart on 2021/03/13 15:30
This is an amazing company. The app update has become flawless again, well almost. First, despite ios 14.3 breaking the dropbox from being able to save photos. Dropbox has released an update that resolved the save issue. However my main problem is it is very annoying having to click on a single photo, one at a time. The select all option (for exporting) is nowhere to be found like it was previously before Ios 14.3. the only select all, is the one for offline view which is only available for “upgraded users.” Second problem is I cannot export export my videos to my iphone, i can upload them from my devive but cannot export them. Thirdly, this whole free users only get 2GB of free space, needs to be updated, other companies are giving a minimum of 5 to 10 at most as free, before requiring an upgraded plan and for cheaper. Heck icloud by itself for 200GB is $2.99 a month, you all charge like $10. or more for that amount. Reminder, we are not living in the early 00s, nor did uou cime out when it was okay to charge that mucg and only give 2GB of free space. I mean in yodays society, the pandemic, youd at least think of the consumers, instead of trying to pull a microsoft and line your pockets through Greed. anyways enough said, fix these bugs, and all will be good. I just use drop box specific files sincd they come from my computer and a game me and my wife play since icloud cannot be used on windows snd the itunes app for windows is bloody terrible and does not work half the time.
My team
by carisiola on 2021/03/13 14:39
It really helps me and my team!
Subscription to download ?
by Questtt on 2021/03/12 15:21
A photographer sent me some photos and videos to download via Dropbox. The size of the folder was 3gb mostly bc of unrelated videos. To download the photo he uploaded, I had to get a subscription. That doesn’t make sense. A subscription should be required for uploading and storage, not for downloading Don’t use Dropbox if you plan on sharing your content
I Hate Dropbox
by osnhskenn on 2021/03/12 12:43
I hate this app because it deleted everything on my computer, I suggest you don’t use it.
Drop box
by File mgr on 2021/03/12 11:39
Best ever. Working on project bigger than I am And sure needed drop box.
Great User Experience
by gjparada on 2021/03/11 22:50
A beautifully designed experience for organizing and sharing files and documents. Props to your design team!
Terrible experience all around.
by Mr. boxman on 2021/03/11 14:31
Not user friendly, billed after cancellation multiple times, redirected blame for shortcomings, I can’t see why someone would use this app.
Billing
by AEC Solar Energy on 2021/03/11 13:27
Out of the blue. I have charges of $11.99 30 times in a row on my bank statement. I have spent an hour now trying to get through to speak with someone. Not sure about drop box
Dropbox doesn’t work very well anymore
by F@tb0y1984 on 2021/03/11 09:09
Dropbox used to work great when it first came out now it’s full of bugs because the builders never stop messing with it. Files don’t upload on or off WiFi automatically anymore no matter the settings or the device so it is pretty useless and unreliable. An upload failed notification pops up for every single picture anytime it has a problem. I would need to push a confirmation button over 3,200 times to be able to use the app again. No one wants that trash! JUST STOP! Deletes content with no way to recover it and you can only download individual files making it impossible to recover your own data. Another smug app for the trash heap!
Videos won’t load anymore
by ABMTV on 2021/03/10 04:03
Recently any video file I’ve uploaded won’t work and I’ve updated to the latest version and still says there was an error loading this file. It works fine on the website, but all of a sudden no videos will load on the app(I’ve even tried it on another device and same problem).
Works great. Can use on all of my devices
by Higher interest on 2021/03/10 03:52
Flexible works on all my devices
Have to purchase just to view things
by SammmiiAm on 2021/03/10 03:39
I am. Keeping photos shared to me from my photographer and I have to create an account to view and purchase more space. Terrible.
“Free”
by Erin_whynot on 2021/03/09 23:04
Can’t even use it if you don’t have money in your account for 30 days “free”. Just make the app that much or mention it so I don’t waste my time.
By trying to add features it became an unpleasant app
by Gremboul on 2021/03/09 16:33
Overly complex. It feels like an old operating system.
Jesus is Love
by Saved by the blood of Jesus on 2021/03/09 13:21
Drop box rocks but accept Jesus Christ as Lord & Savior
Just found an amazing feature... kinda
by Extra0404 on 2021/03/09 12:36
I use this app to play d&d out of and I just found out that there is a text to speech option which would be great because I can listen to the books like audiobooks but it likes to randomly switch languages or just refuses to read the words and just spells everything and the worst part(at least in the iPhone app) is there are absolutely NO settings for this so I just have to hope it doesn’t start reading in Spanish, French, or Russian Please just add a text to speech preferred language setting I know the written language translation is no barrier for your software BECAUSE ALL OF MY PDFs ARE IN ENGLISH!
File count limitation for offline files?!
by ScottyTooHotty2Care on 2021/03/09 00:07
I specifically purchased am iPad to conduct work offline via Dropbox... with more than enough file storage space locally, I’m being notified there are to many files to download!!! This needs to be rectified immediately please.
Useless
by reviewer6194026 on 2021/03/08 22:55
a waste of money. Nobody should buy a subscription they’re worthless
My exprrience
by Babd42 on 2021/03/08 22:28
I no sooner downloaded Drop Box, and before I had a chance to see exactly what it is, the screen said payment received. I have no idea how much I paid or what I am getting. Not happy!
Awful UI
by @Sigil on 2021/03/08 02:59
UI is awful. The app is not user-friendly and this is a pattern. If you have the desktop app, you know what I mean. FOLDERS FIRST! Sort by kind like Every other service and 3rd party file app.
So necessary
by Mediardo on 2021/03/07 07:21
We use this for both business & personal and it is such a big part of our productivity. I’d hate to be without it, actually have been a few times and it was necessary to stop everything and get it back up before we could do anything else. I highly recommend Dropbox.
The best app for Storage😀😀
by bumsky50 on 2021/03/07 01:53
I wil Be lost without dpbox it is a grat App
Scammed out of storage space
by Edddieaye on 2021/03/06 06:39
A client sent me some photographs we took and I clicked on the link for the dropbox and was prompted to create an account. I created the account and the few files were about 1.2 GB in size but dropbox told me that I was out of space I need it to subscribe in order to view the photos. According to what is advertised I have 2 GB of free storage in which I’m able to view the photos without having a subscription. Because I wanted to see the work I entered my credit information and was charged for a single month subscription yet when I refresh the page and login I am met with the exact same message saying that my dropbox is full and that I need to upgrade my account. I know that dropbox is a widely used service that usually has decent credentials, but in my experienceThey’re advertising has been very deceitful and I feel like they are a scam.Waiting to hear back so I can get a refund maybe. Informed the photographer to post his photos on a different storage platform for viewing going forward. After multiple refreshes and waiting the same issue persists. I paid almost $15 and can’t view 6 images that are less than 1.2 GB in combined size. Would not recommend
Theft
by classpoet on 2021/03/06 02:56
They will steal your money. You can’t ever find a way to cancel your subscription.
I Hear The Night. Baker & Bob
by Robochair on 2021/03/05 21:01
Outstanding sight for producing, transferring, accessing, and storing videos. Thanks Guys Baker & Bob
Always trying
by Reticent Reviewer on 2021/03/05 16:27
Great product but you will be needled to upgrade to a paid plan incessantly and as inconveniently as possible, without quite driving you away, maybe. Choices: Pay, Put up, Leave.
Boring design and nags
by EdiPhone on 2021/03/05 04:27
Designed like some kind of Windows mobile app now and with tiny controls. Looks boring and not native. Has nags and annoyances everywhere. I use it as little as possible.
Dropbox is Magis
by douglaslad on 2021/03/04 03:33
This is one of the best apps anyone can have. Your memories will never fade while you have this app.
Awesome
by Fraa & Leib laser power on 2021/03/04 02:15
Awesome app
Great! But...
by Sjshdudjnrj on 2020/01/22 20:42
Ok, so first off, I want to let the devs know that they did an amazing job making this app. It has a simple design, looks great, and is very user-friendly. One thing is that Google Drive offers 15GB for free, while I think Dropbox only offers 2GB. Maybe for the free version, upgrade that a little bit. Anyway, I mainly use Dropbox over any other service, because I believe it's better, but I might have to switch to Google Drive for more free storage. The one thing that I would add to it, is shortcuts. For example, if I could have all my files in one big folder, and them scatter them across different folders using shortcuts to the same file, in the big folder. I use Dropbox to keep my music MP3's, but I can't have them in different floders without copying and pasting, which would take up twice the storage. I would have multiple folders, and ,for example, have my song in one folder, and another, without doubling the storage. I would want them both to point to the MP3 in the big folder with all my files, that I mentioned before. I would love to have this tool, and I'm sure a ton of others would. This would definitely bring you over the top better than the other cloud storage providers. Thank you for making an awesome program for us to use!
Great App but very unstable after update
by KJP2U on 2019/06/23 18:34
I’m having the same issue as Dudebraj9000. I have an iPhone 8 and have been using Dropbox for years. I agree that the updates have had no added value other than adding additional steps. When I’m uploading photos, I can no longer scroll down to see which photos are uploading. It jumps back to the top. Also, when I go to a photo album from Dropbox to upload photos, it will jump to photos from 2017 or 2018 unless I scroll real slow. Also, if I “move” photos from one folder to another, it now leaves me at the folder the photos got moved to instead of the folder I was working on... really annoying. I believe that if I “copy” photos from one folder to another, it will put me back to the folder I was working on, which is the way it has always been. Lastly, I had disconnected any auto uploads or syncing to Dropbox from the start, yet there is an album again called Dropbox with photos sitting in it... some very old photos. So I don’t know if those photos were uploaded or not. I have never auto synced my photos with Dropbox because I like having control of it. I gave you 5 stars because I use Dropbox every day and I trust that you will fix these issues. Overall, it has been fantastic, but more so in the older versions.
Horrible Background Battery Usage
by Parvani Symphony on 2021/01/07 14:20
I really love the app and it gives me the ability to share my files between my iPad and my desktop computer easily. I originially got Dropbox because Google Drive was draining my battery by constantly running in the background. Well, my battery has been draining again over time by almost 30% or more at times. I checked my battery usage and Dropbox was running in the background for 7 hours straight. Why? I looked up the issue, and someone mentioned the only way to fix it was to disable it in the File app on my device, but I don’t want to do that, because sometimes I do need to access things from that app, or move things that way. I understand that it checks the folder in Files and makes sure everything is synced to the actual Dropbox app, but 7 hours? There’s also an issue where if I upload items to Dropbox within the app, if I close the app, it stops uploading. I have to have the app open for it to finish uploading. I’ve never had to deal with that before. Not sure if these are Apple issues or Dropbox issues. I hope there’s another fix for it though, because I shouldn’t be going to sleep with my iPad at 100% and waking up to it already down to 70%. I guess I will do the temporary fix in files for now, unless I find another cloud service that doesn’t drain my battery all day.
Useless/not needed
by dicky j 12 on 2020/06/04 17:28
My smart phone has my resume in pdf. Form and that should be it. But no, these stupid app companies are in bed together and so I have to keep downloading app after app after app just apply for jobs. Each app just another security risk, just another way for my info to end up in the wrong hands. Might as well be you know what in a box, Totally unacceptable. Zero stars is the real review. Stop making cloud based crap we already have through oh idk the 16 other apps that do a similar job. This is an edit...after reading some reviews I ask those people if they are using windows 98? Do you not remember that our smart phones and their services were already doing all of this? Did you not already have cloud based service through your smart phone brand or google? Why accept yet another app that is cloud based for yet another way to have your private photos and documents out in another cloud. “The devs are smart” yeah after building the same features into every other cloud based app they realized they needed another job so here is Dropbox, next year it will be “boxdrop” or “doccushare3000”! I’m sure there is some feature that is unique to Dropbox that has you all saying that it’s totally different. You mean something that could have just been added to any other cloud based service? I know it’s free but I didn’t want another app on my phone, another account, another, another, another, another......
Good features, horrible customer service
by MarlaE on 2020/05/30 14:09
I’ve used Dropbox for years with no issues, although it is overpriced and their peculiar insistence on landing you on “Recents” rather than “My Files” is annoying. However, if you must purchase Dropbox, do it on their site and not via the App Store. Here’s why: They sent me a note saying my payment method (Apple) was invalid and I had to “update” my payment method with Apple or lose my paid features on May 31st. Spoke with tech support via chat and confirmed that my payment info is up to date, and that it has successfully gone through for ApplePay, dozens of other apps, and a couple of streaming services. He escalated me to someone who days later sent me a boilerplate email that showed he hadn’t read anything from the previous conversation. I replied, explaining again. No answer. I wrote back asking for an ETA on a response, as May 31 was fast approaching. No answer. Then on May *29* — two days before the supposed deadline — I got an email saying “Your account has been downgraded.” Finally managed to resubscribe by severing my payment within Apple and purchasing on their site (although now I wish I hadn’t). And *still* no response from customer service.
One year no change
by TiredMomAndNurse on 2020/04/14 02:19
A year ago I reached out for help bc all of my photos I edited on my phone or the hundreds of “portrait mode” iPhone photos were uploaded in their original mode and their “edited” portrait mode. When you click “automatic upload” it uploads your photos in chronological order with dates they were created. Which is great. On the portrait mode or any edited photo, it uploads two versions. I was going through and looking at file size and deleting the one that wasn’t edited so that my terabyte of storage wouldn’t be full. The tip they gave me was to click “manual upload” and manually upload all of the portrait mode or edited photos that I wanted to not have doubled. I did this. The photos were not uploaded by date taken and the file names were changed. But they were not doubled. Then, I clicked “automatic upload” to upload all of the other unedited photos and it still uploaded the edited ones I had manually uploaded bc the file names were different. I have reached out a handful of times about having an option to click or fixing the manual upload bug that changes the file names and causes more duplicates. No changes have been made. Dropbox is the most expensive storage app but don’t expect the most expensive quality.
So much potential, very buggy
by hr150123 on 2021/03/02 00:30
I’ve been using this app daily for work, for over a year now. Every single time I create a folder and select upload photos, I will be scrolling on my camera roll and it if I’m not actively clicking photos right off the bat, it freezes and jumps to the start of my camera roll (I have 20k photos in my camera roll, going back to 2017). The only way to avoid this is by clicking upload photos, and immediately start rapidly tapping random photos until it unfreezes. I have always updated the app, and it’s done this on more than one iPhone. Still happening on my 12 Pro. 2nd issue that just started happening: I name every folder by date. Suddenly almost all my folders are out of order. They randomly just start not being organized by date as I scroll down. I make sure to select “sort by date modified” and it does nothing. No matter what I sort by, nothing changes in the order. It’s becoming very frustrating as I rely on this app for work. I’m confused by all the positive reviews because my experience has been this for several months now.
I really wanted to like Dropbox
by Artemis12234 on 2020/02/03 16:43
This is a review on Dropbox in general. I wanted to use Dropbox to back up files I accumulate on both my phone and my computer over time onto a cloud. This includes work files (minimal though) and (mostly) personal photos/videos. But I have so many issues syncing files whether it be from my phone or my computer, I just can’t do it anymore; it takes way too much time. And I’ve had the paid version for a couple months now! I thought maybe Dropbox just had a learning curve but the issues are perennial. I constantly have to troubleshoot the syncing and google solutions for things like clearing the cache on my Mac. It’s like I have to treat Dropbox like a baby, only back up 50 photos at a time or it glitches and never uploads at all. Even troubleshooting pages from the Dropbox website don’t solve my problems, even if it’s only 4 simple steps. I don’t understand—I thought DropBox was a large and reputable company used by professionals. I’m using Dropbox for mostly light, personal reasons and it doesn’t work properly. Looks like I’m going to have to back up the old fashioned way: external hard drives.
Great app except...
by aWiiPeanut on 2020/04/14 13:16
Overall this is a great app. It allows you to categorize your files just like on a computer with folders and sub-folders, etc. It is relatively easy to move files around from your ipad or phone, send them to another app to markup, and upload. The main problem I have with this app is the buttons at the bottom of the page when you are viewing a document. They have recently added a big blue button right in the middle at the bottom that says OPEN. The grid and magnifying glass buttons to the left of that were bad enough but now I have to try and read around the big OPEN button as well. I use Dropbox a lot for quizzing myself and I’ll save questions/answers and scroll through them, answering them in my head as I go. The buttons get in the way of reading my questions because scrolling too much will show me the answer. These buttons need to be added into the top banner or lower banner and not on their own. It would make this a 5 star app for me!
It deleted my entire Desktop
by KeoniKS on 2020/04/24 07:47
After a recent computer crash I had I was attempting to put things back to normal and reinstalled Dropbox. After it installed and logged in it was already full but attempted to copy and sync my entire desktop. This didn’t happen before when I first installed it and it began lagging my entire computer. So I tried deleting the folder but it took my entire desktop from my computer and multiple files ranging from personal and work. Trying to recover failed because there file box it was trying to sync was only a partial download and only had file folder names and none of the content. I’m not gonna pay for an app that will try to take on more than it can handle on the free plan. I’ve only used this app to make it easier to share files between computer to phone not entire programs from the desktop nor did I ask it to sync. I might have screwed by a simple update for the sync computer but I never had an option for how to sync it and I usually have to initiate it but this was unexpected and stacked up on current problems.
One last thing
by Nightmare13473 on 2020/02/09 23:48
I’m really happy u added a Dark version to it, now I’m not straining my eyes with all the white, I never liked bright things, but to get to the point, there’s one last thing I would love for u to add to the app. I download audio files on Dropbox and I use it to listen to it when ever my WiFi decided to cut out for a few hours (ya it does that I’ve been trying to get it fixed) now it plays the files just fine, but whenever the song ends, it doesn’t go to the next one, so I have to stop whatever I’m doing, go the the app, and either replay the same song or just find a new one to listen too. And I don’t like being stopped in the middle of drawing or doing work. Is there a way u could add a media player or something? Like when u play a music or video file it just goes or opens up the media player? Plz if u can do it I’ll be very great full, I'd definitely have less distractions when I do my work.
All files lost and not given a refund
by Tahisha on 2020/02/12 16:57
Edit: The company’s response is unacceptable to me, neither taking accountability for their lack of communication or defrauding me out of my money. I will never be using or recommending their services to anyone and with these business practices I am sure they will go out of business sooner rather than later! I found charges on a credit card statement that I thought had been cancelled going back two years with a monthly subscription to Dropbox. Because the account was linked to an old email address that I could not recover, I lost about a thousand photos of my family and travels. When I contacted Dropbox the agent I communicated with refused to speak with me on the phone, could not recover my photos, would not refund me the monthly subscription that I had been paying for this “service” unless I gave them my credit card number over email, AND would not let me speak to anyone else. If I could give zero stars I absolutely would, this is a horrible company. Google Drive is superior in every single way and I have never had a single issue with them!!
Scary! Shared link - My recipient has access to my Dropbox account
by Travel brain on 2020/10/01 20:45
Hi. I have been using Dropbox for many years now. And it’s in my top three apps of about 200 apps in my iPhone. I will still “after this incident” give 5*. But something SCARY happened to me today. It goes like this..... Today I sent five links to one of my clients. I sent the links via outlook app on iphone 11 pro. After few hours my client called me back and said "I can see ALL your folders in your DropBox Account". I went to my account shared tab, so I may delete those links. Suprisingly those links are not in the shared link list. Then I went to the security tab in settings and I changed my password. Then I logged out from dropbox in my phone, and sent an email with shared links to myself. When I click the links I received, they automatically open my dropbox, though I'm signed out. To confirm that I launched my dropbox app but it asks me to login. Finally. I took down ALL my files and transferred them to my iCloudrive . My Dropbox account is empty now! Anyway. I think this is a big security issue. For now, can some one help me to expire the liniks which I sent to my client. Or is there a way to recall an email that I sent fifteen hours ago. outlook app for iphone. please help. thanks
Stop changing stuff!
by Dudebraj9000 on 2018/09/18 09:03
Why do you guys constantly insist on changing the whole interface of the app? Seriously. Every update things are different, and not in a good way. Also, I can’t scroll down on my synced folders anymore. It makes my files disappear when I try. This started after the recent update. I’m not one of those “let me speak to your manager” kind of people but I just had to let you know how bad my experience has been so far. Please fix it, and leave it that way unless there’s a really important bug to fix. Also gave you 5 stars because I know you’re hard working people over there and I pay for pro. Don’t hate the app, just hate the constant changes to the overall look of the app that honestly seem more like a step backward than forward.
Too much money for notta lotta “service”
by The Notorious t.i.g on 2018/07/12 00:39
After the recent update, DropBox stopped working properly for camera-roll upload on my iPad. Their solution? Remove the app, forget the network, fully restart the iPad, re-connect to the network, and re-install the app. Seriously? Good thing I have nothing else to do ... oh, wait. Basement flooded. So yeah, I have something else to do that's rather urgent. Good news is that yes, this did in fact resolve the issue, but really, I have other things to do in my life than reset apps with updates that fail. Especially when paying $75/month for the business version. For $75 a month I expect a MUCH better UI, amazing support, in-file search (not just the file titles), and so much more. Instead, we get the un/re-install merry-go-round, an ok UI, low-availability support (US normal business hours only), and an amazingly klugey sync setup. Heaven help you if your Mac has an external drive. What happens when you get a new Mac? It downloads everything from Dropbox again, even though all I did was remove the USB plug from the old machine to the new. Good job, Dropbox. Well done. Now I gotta wait for 4T of data to re-synch. Their super awesome support response? Well, we told you external drives might not work as expected. I’m totally looking for another service. Seriously, $900 a year for this? I feel like an idiot for locking myself into this “service”.
Attach a Dropbox File to an Email from Within Gmail Not Supported on an iPad
by SoulForce1 on 2020/04/08 01:10
I am paperless and use DropBox for literally everything business and personal, therefore, I find it extremely annoying and cumbersome that when composing an email using Gmail on my iPad I cannot attach a file directly from Dropbox. When I select the attach function (paper clip), the only options for attachment sources that appear are Google Drive, camera roll, and recents. The online help forums state that I should approach the problem in reverse, namely, open my file in DropBox then select Open File in Gmail. While this does open a new Gmail message with the file as an attachment, this backward workaround is useless if I already have started composing an email within Gmail because the attachment cannot be assigned to another preexisting email within Gmail. Also, there seems to be no way to attach more than one file to the same email. Email attachments are a very basic function that every user needs so I would think DropBox would make fixing this issue a priority.
The love is gone...
by Kht2015 on 2019/10/09 13:21
I used to love Dropbox. Started using it when I was a student when it first came out. Now I used it mostly for ebooks in the .prc files and export directly to Kindle. Have it on both my Iphone and Ipad. But for some reason after the last update I cannot directly export those books to Kindle anymore. When I click on the file Dropbox doesn't recognize it as a Kindle document anymore and came across as data and said it is incompatible with Kindle when exporting. I have been doing it for years. It still works on my Iphone because I have not updated. I was planning to upgrade to a better account but with this issue I am about to jump ship and forget Dropbox altogether. Every major update brings more headache. I am considered tech savvy and can navigate thru pretty much major upgrade/updates on most apps. But this is just too much. I have many files in .prc and now cannot export.
App disables your account for no reason
by John hanti on 2021/04/10 07:20
I have had dropbox for years and one day i tried to login and it suddenly says log back in again. I do it several times and it doesn’t work. After the 3rd try it disables my account. I try to go to support to write to them and it also gets disabled which makes it impossible to tell them what is going on. You are voiceless if you get locked out. Then i go to Twitter and they don’t respond for days I try to send them a message from a different dropbox and it says it has to be logged in from the same email you need help from which they have disabled. I have been waiting for days and they have not emailed me back to solve the issues. I will call my legal team soon. They are horrible at helping you when you are stuck and no phone number to call. On top of that they keep charging me every month. I recommend working with a service that can be reached In crisis. Even if you have the plus account you cannot reach them unless you are logged in but if you are locked out how are you supposed to get through ??? They will say send us an email from the same account that you are locked out from but you cannot because they do mot accept outgoing emails. The staff is untrained and you can lose all your data. My legal team is ready to bash them for there shameful ways Very low grade system. I lost so much money losing access to my files these days. Horrible.
Doesn’t work
by OneAndOnlyAlex on 2020/12/09 20:07
I have tried hundreds of times to use this application in different capacities, and it does not, to even a slight extent, serve the purpose it’s intended for. My hatred for this stupid website and this stupid app goes beyond words. The frustration is difficult to articulate. The frustration is furthered by the fact that an app that can do what Dropbox is intended to do would be remarkably helpful. I have tried with four different email accounts. I’ve tried not using an email account at all, but even the simplest of tasks do not work on this useless pathetic excuse for a file storage site. If you don’t have an account and all you want to do is download or view a file in someone else’s Dropbox, forget about it. You’ll just be continuously harassed to pay for the service. If you do pay for the service, the same issue, constant notifications asking you to pay more or telling you your storage is full even when it’s entirely empty. You will find more joy and success doing something like jamming a screwdriver into your eye socket.
Five stars for completely disappointing me!!
by keilaa.17 on 2018/07/24 10:01
I’ve had this app for a while now. They promise to keep all your pictures safe “NO MATTER WHAT” which is all a lie! Let’s say u lose access to the account for a bit so you are inactive with it. Well without them even asking for your permission, they decide to erase your account and all the pictures you saved with it!! I completely believed them like an idiot and deleted my pictures and gave it to them so they can “KEEP IT SAFE” and without even consulting me or thinking about the fact that I have important pictures and things I actually wanted them to keep safe, they just erase and pretend like nothing ever happened. I completely do not recommend this app!! PLEASE DO NOT DOWNLOAD IT!!! GET EVERALBUM OR EVEN GOOGLE PICTURES BUT DO NOT USE THIS!!!
Never liked Dropbox and still don’t
by Conan the Reviewer on 2019/03/14 04:17
This app is confusing and hard to use. A friend sent me a Dropbox link of a song file, and when I clicked on it I got the option to either get the song in the browser or “download the app,” which I had already done. I clocked the latter option, and it just brought me to the App Store. When I clicked open no notice appeared about the download; it just took me to the app. As far as I can tell there’s no way to search through emails or Facebook messenger from the Dropbox app to download the link. I then went back to the link and clicked the other option, “open in browser,” which took me to a playable file but again gave me no options to download the file. I’ve always had problems with Dropbox, and the only time I use it is when someone shares something with me on it. This was one of those times, and though this was my first time using the iPhone app, I came away from it disappointed as usual.
Great except keeps losing recent files
by Paul, just Paul ... on 2018/10/26 00:27
99% of the time when I used this app, it is to do something with one of the three or four files I have most recently edited. For some reason this app keeps losing track of those, which makes it take much longer to use. Last time it was because they forced dropbox paper towns artificially find a recent list, this time the paper staff is back again and all my recent files have disappeared. There is no option to remove the paper spam from the recent list. For bonus points they say it’s easy to contact them if you have problems about the app. It isn’t. When I finally found a way, their support page doesn’t work; it won’t let me choose a device and therefore won’t let submit a ticket. This is of course on my iPhone, the same device the app is running on, using safari, the default and dominant browser. Ridiculous.
Support
by KENO4RENO on 2020/12/16 10:57
Don’t have the business Dropbox I have the lower one I don’t need a business one because I’m a single person that does not work but unfortunately there’s no support for anybody that pays $118 a year instead of the $200 a year of having a terrible time I accidentally canceled my subscription and I’m trying to re-activate it and pay and there’s absolutely no way to get a hold of anybody in the business account people will talk to you but they won’t help you because I’m not business you should have support for us as well we’re not that penny-ante that you can help us. Your response to me was do I want to change my review the answer is no and you’re not getting it I never had a business account with you ever only the personal account can you send me the splitting things to get help by upgrading it’s all about the money with you people instead of actual business in the care of the actual person insane every year I’ve been with you for over 45 years I’m done hopefully my pictures will be safe
Now that it’s fixed, it works well.
by Thistlelip on 2019/11/18 22:50
A few days after leaving this review with a one star rating the issue was fixed. When this app is working it’s quite good. This app was great until a few weeks ago when an update removed the ability to close a file and have the entire screen be for the titles of files. As it is now, the only way one can view titles of files that are more than seven characters or so is to start the process of moving a file which then gives a screen that shows the titles. I pay annually for Dropbox and thus have another 9 months before it will be financially feasible to switch services, but if you have not already paid for Dropbox, I cannot stress this enough, DO NOT PAY FOR THIS app. At least until such time as they correct this issue. It is practically unusable as is.
Now Requires App Subscriptions
by justmyopiniontoo on 2020/02/27 16:44
After years of being able to view PDFs, Spreadsheets and Documents, the app now forces one to subscribe to Adobe, Excel, etc. To what purpose? Those of us not using it for business are not trying to update anything: we’re only wanting to view documents that we generate elsewhere. Without the option of “view only,” this app has become useless and only gets one star as Apple won’t allow zero. Edit to Response to Developer’s Reply: I am able now to either open a password protected file for view-only by selecting the “go” key on the keyboard, bypassing the “open” icon for Excel, or ignoring the “go” key and selecting the “open” icon to follow the Excel pathway to edit the file. Thanks! Response to Developer’s Reply: Your reply is demonstrably false. Despite the indications in your help link, the App stopped opening Excel and PDF files that are password protected without using Excel and Adobe. There’s nothing like entering a password in response to Dropbox and then dealing with the prompt maze of those applications to finally get another password screen from them. After years of successfully entering file passwords at your prompt, this happened after *your* upgrades and before I chose to update to iOS 13.3 from 12.x. This is all on you.
Dropbox doing everything they can to devalue the free account
by rktca on 2020/07/31 17:56
I know that Dropbox needs to make money to survive but going from $0 to $120/yr is a huge leap for what is now a commodity service. I don’t need 2TB of storage and there’s nothing in between. For cloud storage all I need is like 20GB (which Dropbox doesn’t even offer). For secure cloud backup use something like Backblaze. The new-ish three device limit is so annoying I am likely to just swap over to Box and be done with Dropbox. I have like 6 devices that I used to sync up. Removing free features certainly won’t “convince” me of the value of Dropbox paid plans and is more an indicator of how little I can trust Dropbox. Perhaps it’s intended to get rid of customers who won’t pay $120/yr. At least they haven’t had a security breach (that I’m aware of) for a few years. Please remember to encrypt any files on Dropbox that you don’t want someone else to read.
Thank Goodness for Dropbox!
by Rebecculous on 2020/10/28 12:38
I’ve been using this app for...holy cow! Almost ten years! And over those years I’ve had 15 different devices: 1 laptop, plus numerous phones and tablets. I always install Dropbox as part of setting up any new device. About a year ago I met a young couple in crisis, suddenly homeless after his dad died suddenly and they lived with him. The landlord locked them out as the coroner departed...anyway; I naively let them stay with me and they robbed me. The worst thing they took was every dead iPad from the last ten years and all the photos therein. Years of photos, irreplaceable photos of children and grandchildren, even photos of older photos of my parents as newlyweds, etc...they are so precious. Fortunately, I have Dropbox and all my photos upload automatically.
Connect A computer
by Hotshtuf on 2018/08/06 20:35
Oh my gosh! I was having a difficult time logging in on my desktop - trying to remember my password and it wouldn’t let me in. I figured I’ll just continue to use the app on my phone, until I saw the “Connect A Computer” button. I pressed it and in a matter of seconds (I’d say less than 45secs) I was able to get into my account on my desktop computer. It was just three easy steps! I’ve been using Dropbox for almost 8 years and thought it was good but nothing outstanding enough to write a review until now. I just hate the little badge icon that appears on a document when saved in Dropbox. I hide it but it comes back... All good tho!
“Free” trial
by fitzymamaof4 on 2021/03/28 13:57
Someone sent me photos via Dropbox and I thought I had to have Dropbox to access or use the photos. So I downloaded the app and chose the free 30 day trial but couldn’t figure anything out so I “upgraded” I truly despise “free” 30 day trials that require your credit card information to begin and that should have given me pause before I went ahead and entered it, but these were pictures from my grandsons 1st birthday party. Now that I am trying to cancel the “free” subscription so I’m not charged at the end of the thirty days, it’s not such an easy process as to click a button. Tech savvy I’m not and navigating and trying to use Dropbox was/is not simple for me and canceling definitely is not! This is a great reminder to me to NEVER get a free 30 day trial of something that isn’t truly free. Still haven’t managed to use the app in any useful way that makes sense or is easy for a non tech person. I’m sure it’s wonderful for some folks I just don’t happen to be one and won’t recommend it to others.
Slow to upload
by Dcarson67 on 2021/03/25 19:33
I’ve used this app in the past and it was ok. I needed more storage recently and downloaded it again. 1900 + pics and here I am a week later still waiting for more than 90% to upload so I can remove the files from my phone. Pics only upload when the app is open on your phone. Yup you have to stare at 2000 + to upload to their server. If your anything like me and normal, not doing anything else while waiting to upload is extremely hard to do. I use my phone for business and I could be looking at the files being uploaded only to get an email I have to respond to and then 2 hours later go to check drop box and only one file was uploaded. If the app is launched why do I have to stare at files being uploaded? Makes no sense. I should be able to do other things on my device while things are being uploaded.
Feature needed!
by Fer.Oropeza on 2020/12/03 01:27
Hi! I've been your client for over a year now, and I truly believe Dropbox is the best cloud storing app out there, it's the only one I pay and need honestly. I would just really love if it would give me the option of deleting what I upload, right there in the app after uploading my pictures and files. IPhone is too bad to organize pictures because they're all on the camera roll, so I usually organize them on Dropbox, but it's kind of annoying having to go back to my pictures or my files to look for the exact same archives I just uploaded and delete them manually. I don't think we need duplicate items, so if I am uploading them to the cloud it's most likely because I don't want them on my phone anymore right? That feature would save me so so much time. Thank you!
Deleted all my photos
by Piano Mom 0102 on 2019/10/05 23:59
I received emails from Dropbox saying my account was being deleted due to inactivity. (This is a data STORAGE service. How active is one supposed to be?). Their website said data would not be deleted for 2 weeks after the user’s account was closed. I contacted customer support the day I received the email that my account had been closed. I followed the online instructions to reactivates account. However, my photos were gone!! Customer service was not able to help retrieve the photos, nor provide an explanation as to why they were deleted within hours after the account was closed. Your data is not safe on this site, especially with the free version. Dropbox, don’t offer a free version if you are not going to protect the user’s data. I am not referring to the security of the site, but rather the lack of regard they have for the data of people using their site. Two words: Google Drive Bye Dropbox.
Garbage for how much everyone is using this service
by Zazzers on 2019/04/12 03:16
My buddy has been trying to send me links on Dropbox for years and i used to always have problems with them yet I’m very computer savvy. I finally just signed up for an account because I was forced to transfer some legal documents. As far as I’m concerned dropbox is poorly designed. It should be so extremely simple yet it it is so extremely frustrating. On the desktop I have to login only to get to another page where I have to login again I go back to the first page it seems to be a verifiable page on by dropbox yet it just takes me to another login page very frustrating. Yesterday I’m trying to send the second MP4 file to my lawyer and it just won’t share it this year option is not even there. I could go on but I don’t care. I will pretty much avoid dropbox as much as possible and look for another file sharing service like you should too !!!!
🚫 Not upgrading
by The Blonde Cookie on 2018/10/30 02:50
After looking down the long list of seriously bad recent reviews, I’m NOT doing the latest upgrade (operating under the theory “if it ain’t broke, don’t fix it”). What I’m using now, while far from perfect, is adequate; I don’t have to wrestle constantly with the software, and I know what workarounds I need to employ to get ‘er done, so…its not a perfect world, but no new surprises. I already knew their customer support was nonexistent; I have a “story” of my own. I hope someone sues them for false advertising (for claiming they have customer support). I’d say it’s possible to win that in a court of law: if someone pays for a product and substantially relies on the written description of something (“we have customer service available to serve you,” or whatever is written), there’s a case to be made if the person or business incurred a provable loss due to that reliance. Hmmm… 🤔 Dropbox appears to have gone the way of so many apps - it’s all about the Benjamin’s (as opposed to quality, reliable customer support). But, of course, the less peeps employed, the better the bottom line looks. I noticed, however, that their marketing department must be working overtime. How a 4.7 star rating is possible with as many really bad (recent) reviews is absolutely beyond me. Of course, no one would ever skew the review numbers to make an app look more attractive, would they? 🙄
Gone down hill
by gtw145 on 2020/10/19 15:08
This use to be great but now it is horrible When I am in need and there is a issue there is no support. The support is so bad it just as well be non existent They have a silly chat box that serves no reason other than to frustrating you more . Twitter support for a company is a sign someone is hiding for their responsibility. If need they don’t respond! Not here is the worst one A community based support meaning the owner of this community is so lazy it is passing its duty to the customers! When I made a post it took 5 days to get a response then the person could not help . The drop box feature and app doesn’t play well with others and is absolutely blocked by Chrome so sync a resume through Drop box is a fight every single time . If you have important stuff you need to save don’t do here because if no improvements are made you will lose access and with lame support options that means you are left out to dry! If your our paying for a premium services from here then you better make arrangements because any company than is unprofessional enough to charge people money without a customer support service is bad news and the reviews are starting to reflect this. There are other options that are free with 3 times the storage of DropBox and Drive that work beautifully with all browsers so google alternatives .
Love DB, wish I could afford you
by Jeslive on 2020/10/20 19:14
I don’t remember when I signed up for DB, but over that time I’ve been able to save stuff that I couldn’t find a place to save on my iPad. Do I sound digitally challenged, I am. I realize DB must be an excellent tool for business, etc, but as an individual Im thankful to use it to keep my info safe and organized. I wish there was a low-mid level sub price, because it would be worth it to me to have a secure site I trust. I understand marketing to business and generating revenue, but I’ll bet there are lots of individuals, who don’t need 2 TB of storage, who would like a safe option with a reputable site...(and don’t want to seem like unappreciative mooches). In any case, thank you. FIVE STARS!🌟🌟🌟🌟🌟
Music Player?
by moukeefe on 2019/09/29 20:55
I’ve been using Dropbox for years. It’s great. One thing I’ve always wanted to have though was a music player that would play consecutive songs or playlists/folders. I have many original music projects going on at any given time and I like to be able to listen to them for further writing inspirations whenever I have a free minute, which is usually when I’m riding my bike from one place to another. I end up having to look down at my phone while I’m riding in order to start the next song and it can get kinda dicey while riding a bike. I have no other issues with the app besides not being able to listen to my music files consecutively. That would make it perfect, for me anyway. Thanks, keep up the good work!
Not worth the hassle if your expecting to store things long term
by laurenie338 on 2019/12/13 17:46
This was one of the first file sharing cloud apps. However, there are much better more efficient apps out there now as the way they promote cloud is old news. Now with cloud you can usually use the storage with or without being active for x amount of months etc. it will always be there so long as you don’t delete from it . That is not the case with this app and seems to be a common complaint . Many have lost important files including myself on account of not seeing a deactivation email. Moral of the story is drop box is out google cloud and icloud are in . Drop-box May as well be obsolete when compared to the other Choices now , that don’t delete your files just after 12 months of inactivity.. 🤷🏽‍♀️
A love affair gone sour. Where’s the Integrity?
by Ti leaf on 2019/07/03 03:39
I LOVED the old Dropbox. The more bells and whistles you added the worse mess my Dropbox life became. I relied on you for when I traveled and I am a writer, and am heavily research and archive needy. It used to work for me. Now I am somehow getting crossfeed from Microsoft Word, and the files that get into Drop Box, just show me weird icons with “data”. But no data or files. This is beyond maddening. I upgraded to add more storage for the creative arts work my husband and I do, and now my photos are stored in some bizarre, indecipherable logic, and with over 12,000 of them...that is a drag. I agree with every single person who said, it used to work great and the. Upgrades shoot me in the foot for several weeks of forensic admin to get it sorted. I have work to do besides the fact that customers are not paid to work for Dropbox. Please become more user friendly else I abandon Dropbox, and move my data world to my own online island! Thanks for taking this as not a complaint, but a call for the Integrity of the initial DropBox Platform.
DON’T DELETE THINGS OFF OF IT!
by Splazzatch56 on 2020/09/24 19:14
So this is perfect. I can get things from my ox to my phone. Everything about this is useful. Except for the fact that downloading the application on your laptop never works. Nothing I ever upload on it shows up on my phones app. It’s horrible. It takes 10 times longer on the website and half the time it cancels. The website works, but the app on pc doesn’t. The big issue I have is that I uploaded it to the app on my pc. But I realized it didn’t work so I deleted off of that and went to the website. Big mistake. It deleted that ENTIRE FILE! I am not happy with that. And the thing is it didn’t even tell me it would! It didn’t even ask for confirmation! It’s a terrible thing. Please fix this and this will be perfect. Oh and one other thing. WHY DO YIU ONLY GET 5 GIGABYTES WHEN YOU DON’T PAY FOR IT. It also doesn’t help that they really overprice it.
Horrible
by donna381 on 2019/01/06 18:09
Useless app. Not user friendly. I spent an hour just trying to figure out how to open a file, seriously an hour, and could not get past “download Dropbox paper”. Never succeeded in opening one file, much less sharing files between devices. Googled help for this app and was told to click buttons that did not exist (but clearly should exist!). You would think an app that is supposed to help you manage documents would at least have a straightforward way to open a file. That’s the most basic thing most users would want to do and after one hour a person of at least average intelligence can’t do it. I typed the name of my document in the search bar and it told me it wasn’t found. Double checked for typos, again it wasn’t found. Tried with just one word which I knew to be contained in many of my document files... still “not found”. Ridiculous and frustrating.
Picture & Video upload is broken
by Ktobs on 2018/10/27 16:12
Picture & video upload now constantly crashes. Very slow upload when it does work. Refuses to upload when the battery is low (even if its plugged in and currently charging!) If I have low battery don't you think it would be IMPORTANT to be able to upload/backup what I can before it dies?!? At the very least they should be an option that says 'continue anyway'. And if the phone is already charging I don't see why that matters? I can't upload a SINGLE picture? Really? Why does dropbox decide when I can or can't upload pics? This used to be a great app but recently it's falling apart. The media player is missing many desired features like fast forward/rewind 15 seconds, etc. Please fix the app! I've been a long time customer but I'm finding more frustrations than conveniences. Please fix the pic and video upload! App constantly locks up and crashes.
Dropbox has been hard, but paintings look amazing
by Max sword on 2020/08/26 03:53
Ok so really Dropbox is good at some things and amazingly competent at other things. They will not support the Dropbox app ( I didn’t know) the instructions are finally being edited for clarity and ease of understanding. Answers can be hard to get, although they reply fairly quickly, simple answers can take multiple emails. Now the amazing way they make my digital scans of paintings is off the charts!! Stratosphere type work. The files fit the whole frame for mobile responsive design. The file handling can be screwed up to easy( layers and nested files and folders) as you learn. I had a hard time learning Dropbox, but it was mostly my fault and now I’m really enjoying Dropbox and trying to explore all the options available.
Long time user - one ask!
by naliye on 2020/05/22 16:25
Hi there! I’ve been with Dropbox for what feels like a common law marriage length of time. I’ve been backing up all of my photos for years to Dropbox rather than keeping them in my iCloud. There is one feature however that I’m DYING for you to implement. In the Apple photos app you have this open search technology where you can search “apples” or “beach” or “Mom” and the photos get easily pulled up for you. I would be over the moon thrilled if you could build a search functionality like this to the Dropbox app. I spend so much time digging through years of images. It would take forever to move them back to iCloud just to make it easier to index but I am tempted! Thanks so much for hearing me out. Appreciate it!
Worst service ever!!!!!
by vedeta h on 2019/01/05 14:43
I have been a Custumer for over 10 years no problem. I have a yearly contract with them. This year they took the money out of my account. In June 2018 and turned off my service in July 2019. I have been fighting with them for months I gave them the receipt from my account and the Apple store. The app say active until June 2019 but when I go the the app it say full must pay money. They said they didn’t get a payment so I need to pay again. I have tried to contact them. You can only talk to them though email or twitter they will not call you. They don’t respond or slow to respond. After months of trying to get in touch with them and proving I paid. They still did not turn on my service. I called the BBB on them and they never responded. Something so simple to solve has turn me off from this product and has made me find other services better than this.
Great, but lacking
by The Terroriser on 2019/05/15 03:59
Dropbox was good, good for storing all my files, but it had too little space. 2 GB. For all the files I need stored, I had to make 4 TOTAL Dropbox accounts. At a certain point I realized I can’t deal with this anymore. And I look into transferring my files to Google Drive. Giving me 15 GB of storage FOR FREE! I try to export my files to drive, only exports one file. I search all around! Nowhere does it say “export to drive”. I get I could have done it manually, but we’re talking folders and 6-8GB’s worth of documents, data, pictures, and whatever else. No way. I find a chrome extension, connect the account, let it sync my Dropbox to my drive! All of my dropboxes are COMPLETELY useless now! Don’t get me wrong, Dropbox is great. But hey lack in storage and refuse to give you options to transfer elsewhere. They don’t want to let you go.
Unnecessary changes
by Geza X on 2019/07/31 18:49
Sometimes simpler is better. WHYWHYWHY does everyone try to turn their apps into a social media platform? Why. I’ve tolerated the various updates and additions because Dropbox has done one thing extremely well: transfer files and sync them to my Mac desktop. In that one function Dropbox has an unparalleled lead. But Dropbox PAPER? No, we use google docs for that and always will. Sorry. Comments? Not needed, rarely used. Sharing? YESYESYES that’s what it’s for. Sharing files. Photo sync, sure why not? I don’t use it but good to have. I’ve watched many developers “upgrade” their apps right out of business, making them cumbersome and glitchy in the process. PLEASE STOP you have such a robust platform already! We don’t need the toys, it just makes the app messy and childish. It’s hard enough to keep things synced and shared over a variety of different uses. I’ve been using Dropbox for maybe 10 years and run a whole business with it. Has always worked properly and stood the test of time. Your desire to compete in areas where you aren’t needed is going to downgrade what you are #1 in—transferring and sharing files easily and without confusion.
“Camera Roll” is not the same as iOS’s Camera Roll
by SeriouslyDave on 2019/04/13 15:34
Reply to the Developer Response: The Developer’s reply discussed automatic photo upload. However, I was not talking about automatic upload and did not use the term. Therefore, I have modified my review to clarify. —- Review —- When manually selecting photos for upload from an iOS device, Dropbox is shows an iOS Moments view of iOS photos. Dropbox calls this “Camera Roll” even though it does not match the iOS Camera Roll. Worse, Dropbox does not offer a way to select photos for upload using a view that’s in iOS Camera Roll order. You have to remember the date you took a photo or do a whole lot of scrolling if you have more than just a handful of photos (scrolling is required because of the screen space wasted by an iOS Moments view). This is a not user-friendly approach. Another issue is that you must tap each photo instead of being able to slide your finger across the screen to select multiple. These are not the only usability issue I have with Dropbox and I use Dropbox less than I would like because of them. However, it still remains somewhat useful to me so I gave it three stars.
Camera Roll Does Not Auto Upload To Customized Folders
by Infamous334 on 2019/05/05 17:43
My biggest issue for a few years now is that when taking photos I could have those photos uploaded to specific customized photos. This was an option via settings 2 years ago but for 2 years now it defaults to a folder “Photo” with no chance of selecting which folder. My business has 7 field agents taking about 30 photos each day of real estate properties. I use to be able to create folders for each user and have their photos upload to their specific folder per device. In the office it was very easy to sort out which photos were taken by each agent. Now they dump all into one single folder “PHOTOS”. I have talked to development about this but they tell me it was a 3rd party license called Carousel that allowed them to upload to customized folders but they failed to renew the 3rd party license. Now I get emails stating as of May 7, 2019 my version of the product will fail to operate unless I update but when I go to App Store it tells me I have the latest version. Should the product fail to operate as of May 7, 2019 we will move everything to ICLOUD because the support and tools we need simply don’t exist anymore. This product that once was very good simply does not support my business workflow anymore.
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App name
Cloud Storage, Backup: Dropbox
Description
Dropbox lets anyone upload and transfer files to the cloud, and share them with anyone. Back up and sync docs, photos, videos, and other files to cloud storage and access them from any device, no matter where you are. And with advanced sharing features, it’s easy to share docs and send files—large or small—to family, friends, and co-workers. Features: • Automatically upload videos and photos from your camera roll to cloud photo storage—all in the background—for easy video sharing and photo sharing. • Access any file in your account—even offline—and preview over 175 different file types with no special software required. • Easily send large files by copying and pasting a link you can give to anyone, even if they don’t have a Dropbox account. • Scan documents, receipts, IDs, photos, and more using your mobile device and transform them into high-quality PDFs, so you can view and send anywhere. • Sync folders on your PC or Mac to Dropbox with computer backup, and recover older versions or restore deleted files with version history and file recovery. Sign up now for your free Dropbox Plus trial. You’ll get 2 TB (2,000 GB) of storage space—that’s enough room to save files from all your linked devices. We’ve also introduced some new features as part of your Plus plan: Dropbox Passwords to store and sync passwords across all your devices and Dropbox Vault to secure and organize your most sensitive documents. And with Dropbox Rewind, you can roll back any file, folder, or your entire account, up to 30 days. Existing Plus customers can upgrade to Dropbox Professional. With 3 TB (3,000GB), you can store all your stuff—from work projects to personal photos—and have space to spare. You and your clients can comment on most file types without leaving Dropbox. And you can protect your work with a watermark, add shared link controls, or rewind your account up to 180 days. Before starting a trial or completing payment, you’ll see the plan price. This amount will be charged to your iTunes account at confirmation of purchase and on renewal and will vary by plan and country. Dropbox subscriptions renew monthly or yearly, depending on your plan. Your account will charged for renewal 24 hours before the end of your current billing period. To avoid auto-renewal, turn it off in at least 24 hours before your subscription renews. You can turn off auto-renewal anytime time from your iTunes account settings. You can manage and cancel your subscriptions by going to your account settings on the App Store after purchase. Dropbox is a secure cloud solutions leader trusted by Fortune 500 companies for their most sensitive data. Over 14 million paid users choose Dropbox because they know they can count on a company that’s also dedicated to their security and privacy—no matter what they do or where they are. Let Dropbox be your all-in-one file storage, file organizer, file transfer, and file sharing solution for all your devices. We’d love to hear from you! Join the Dropbox community: https://www.dropboxforum.com Terms of Service: https://www.dropbox.com/terms Privacy Policy: https://www.dropbox.com/privacy
Uploading photos
by SpIdErLeGsMuSiC on 2021/04/18 23:47
Maybe you don’t want to upload every single picture on your phone. But the stupid button is right where you hit it on accident. God help you if you do because you can’t stop it until it’s done. In fact once you turn it on, it’s on. You have no choice. Terrible feature. I had to remove the app to stop it.
All business and personal files at my fingertips
by rickynicky1021 on 2021/04/18 17:53
Just linked biz and personal and am amazed! Dropbox is gonna make my life so much easier!!!
Dropbox works ok on iOS
by eric3737494 on 2021/04/18 05:38
Issues: I can’t save files directly to Dropbox (the download location is grayed out). This works fine with Google Drive. So I have to save the file to my iPhone and then copy it to Dropbox. It’s a huge pain. Also, photo sync doesn’t really work, so I have to plug my phone in and leave it unlocked on the phone sync page overnight.
Stop asking.
by vincent woska on 2021/04/17 02:31
Stop asking.
It conflicts with all iPads.. to be honest I don’t like this at all
by new writersdvwevef on 2021/04/16 22:39
Definitely the worst sharing file..
Limited Usefulness
by that guy in america on 2021/04/16 12:04
Somewhat annoying that the upload pauses on my iPhone when a new app is launched. Surprising to me that it doesn’t continue to upload in the background. I would think that would be part it’s basic functionality, that you can have the upload going while you’re doing other important things, not have Dropbox monopolize the iPhone.
Not secure
by Steviedeehook on 2021/04/16 08:06
After decades as a paying Dropbox customer they deleted my account. No warning, no explanation, no reason. Everything gone.
Gods app UI and system, can’t end my subscription
by angry black on 2021/04/16 07:52
I’m on mobile and I’m not able to cancel my subscription. Unfortunate to be honest
Horrible
by jlsmith98 on 2021/04/16 04:42
Signed up for free trial, canceled a few days later. I’m now trying to delete the account and I can’t. Website keeps telling me to come back tomorrow.
Thank you Dropbox
by ConradX on 2021/04/14 17:29
I have used your services for years. I transferred all of my record keeping to Dropbox years ago, and was leaps and bounds ahead of my peers when new technology surfaced. I am proud to say I was “paperless” a long time ago. Today I am writing because I am so happy to see Dropbox listed among the corporations standing up for voting rights in this country. That means a lot to me. Thank you!
Oh so complex
by missmyMyst on 2021/04/14 13:37
Why does it all have to be so poorly designed (graphically) and counter-intuitive? Simple is better.
“free trial”
by Refftrueba on 2021/04/14 03:18
the only possible way to see My pic was to get profesional account and pay with my credit car. Now I can not cancel and they charge me.
4 stars
by queen laynie👸 on 2021/04/13 20:38
Good app. I’d give this four stars because the videos play at the right FPS but the image quality of them is grainy. Can you try to fix this please?
Needs a new update
by Jesus Loves You Dude on 2021/04/13 20:21
Lately it hasn’t been properly uploading my photos/videos. It’ll skip a bunch and others will be out of order. I have to manually go upload the photos/videos myself and it’s quite a hassle.
Confusing
by m.williams008 on 2021/04/13 01:34
This app is so confusing I thought this was suppose be a easy app to use....wrong.
Cannot cancel it!
by cancelit! on 2021/04/12 22:04
Terrible policy and useless instructions, cannot cancel account, is this fair? I’m contacting the Consumer Protection Agency about this.
Excelente
by Dr.JJAMH on 2021/04/11 22:53
Lo utilizo diariamente en mi actividad profesional.
Wow. Way to lose customers and non business users...
by Pine Apple Pie on 2021/04/11 21:06
(Note that in their telling canned response, they don’t deny or address anything that I and many others have mentioned. It’s also absurd to push a pyramid multi marketing scheme on users so they can earn more space. Oh, the greed) Ok, so, let’s start by saying DB doesn’t offer anything paid less than 2Tb . Either the free 2gb which is nearly useless, or pony up and pay for 2Tb. I don’t need 2Tb and they purposefully don’t offer a cheaper plan, trying to push you into the more expensive one.It has been a number one complaint for years and they don’t care. ALL of the competition offers an intermediate paid plan for occasional users. We don’t need to pay $120 a year to store, say, 100 Gb. It’s a ripoff. The final stroke: even with the measly 2gb free plan, they won’t allow you to save the files offline. Pony up for plus, or no files if no internet. Dropbox ( now known as DropBux or Else(tm) used to be great, but now only cares about business users. Goodbye and good riddance.
Worst experience ever
by no customer servicr on 2021/04/11 13:45
I want to cancel and it’s the most frustrating set of instructions ever. You literally cannot cancel with your instructions it’s a huge circle Ridiculous Don’t sign up ever it’s a trap you’ll never get out
Account Recovery
by Eddie Gam on 2021/04/11 07:11
I am disappointed by Dropbox for not offering enough options for account recovery. I can’t access my Folders where I saved my entire life educational staff and documents because I am no longer using old contact number.
Dropbox
by D.J. 😇 on 2021/04/11 01:23
I’ve enjoyed the Dropbox all the info and pictures 😀
Storage great, App meh
by Cardinal2b on 2021/04/11 01:02
Until they learn how to present text files in fixed width fonts they’ll stay second tier.
Advanced Functionality
by Alexhonarr on 2021/04/10 16:14
I’ve had Dropbox for some time and it had been a joy to store files and pictures. But what th the advent of creating teams and better organization, I decided to upgrade to a business account. I’m excited to creat a team that will participate in future projects. I’m very pleased to have Dropbox as my choice for storage and backup.
App disables your account for no reason
by John hanti on 2021/04/10 07:20
I have had dropbox for years and one day i tried to login and it suddenly says log back in again. I do it several times and it doesn’t work. After the 3rd try it disables my account. I try to go to support to write to them and it also gets disabled which makes it impossible to tell them what is going on. You are voiceless if you get locked out. Then i go to Twitter and they don’t respond for days I try to send them a message from a different dropbox and it says it has to be logged in from the same email you need help from which they have disabled. I have been waiting for days and they have not emailed me back to solve the issues. I will call my legal team soon. They are horrible at helping you when you are stuck and no phone number to call. On top of that they keep charging me every month. I recommend working with a service that can be reached In crisis. Even if you have the plus account you cannot reach them unless you are logged in but if you are locked out how are you supposed to get through ??? They will say send us an email from the same account that you are locked out from but you cannot because they do mot accept outgoing emails. The staff is untrained and you can lose all your data. My legal team is ready to bash them for there shameful ways Very low grade system. I lost so much money losing access to my files these days. Horrible.
Scam
by PennyZ00 on 2021/04/10 03:38
I can’t cancel my subscription without Dropbox’s website forcing me to agree to share my phone’s contacts. I am not required to share any information that I do not want to and it is illegal to charge me for something I can’t easily cancel.
Scummy Company
by Apple Sùcks on 2021/04/09 18:11
Thanks for raising your prices and lowering monthly storage all in the pathetic attempt to outbid drive. The UI is also idiotic and is a clear indicator of yet another company that never touches it own app.
Pig
by Want2BeUnique on 2021/04/08 06:07
If you want to see your system start up time increase 10 times, get random delays, and get thousands of annoying notifications, then install this crap and enjoy low performance, high cost, and woke corporate activism....
Very useful and easy to useful
by Roundhouseman on 2021/04/08 00:10
I’ve used Dropbox for a long time. I can still access and share my files from long ago. I would recommend this to anyone that needs to store or share files.
Private photos
by Braviken on 2021/04/06 22:56
Need to add ability to hide selected folder to be shown in Photo section. Now all photos shown in mix in one section
You don’t need this app.
by idiot no.2 on 2021/04/05 06:32
It’s not an efficient file storage app. I’m sure it’s secure, but you don’t need this app. Likely, you were forced to download this app and it only uploads items when you’re in the app. If you close it, the uploading stops. Garbagè
Spyware?
by Nicknametakenhastorewritethereview on 2021/04/05 05:31
Thanks to apple’s new privacy feature, it tells you when an app is copying from clipboard. This app always pastes from clipboard for some reason each time it’s loaded even when it doesn’t need to..
Worse with every update
by The-hattar on 2021/04/04 20:51
I Dropbox treats paying customersI was just another way to increase the bottom line. I pay for the service, when I click share I don’t expect Dropbox to force the person I sent the file to to download an app. Every time I turn around there’s another reason to stop using Dropbox. I’m so sick of the dark UI patterns that push for new sign ups and hide features.If I wanted to put up with stuff like that, I would just get a similar and less expensive product from Microsoft or Google.
?????
by Dpray911 on 2021/04/03 22:31
I suppose if you’re prolific on computers Dropbox may be simple but for a novice it’s impossible.
Saved me many times
by Barrydaartist on 2021/04/02 17:16
I use this to move large files around for graphic art projects. Very helpful.
alphabetical sorting is broken
by TimToon on 2021/04/01 11:49
Sorting files alphabetically puts all the folders before the rest of the files—this is not sorting alphabetically, it is sorting by type, which already exists. There’s no way to fix this “feature”. Sorting folders first is disgusting and I don’t want to continue to use the app if it’s going to sort files incorrectly.
Love.
by Bradley The Bradley on 2021/04/01 03:13
I would be dead and on fire without Dropbox. That’s all I have to say.
Worst cloud service in existence
by dkt1990 on 2021/04/01 00:56
What kind of a bum charges extra so people can watch more than the first half hour of an uploaded video? Worthless. The second my free 100gb is done is the last second I use this godforsaken “service”.
Excelente
by Sesmarmarie on 2021/03/31 16:08
Excelente
Good app
by Name Sharer on 2021/03/31 03:28
This is a good app
Connected device
by Zong1992 on 2021/03/31 01:40
Should be free for 5 devices connected
Convertidor
by Elzbt1 on 2021/03/29 18:48
Estoy aprendiendo a usar esta app no sé si tiene instrucciones en español sería mejor para mí, pero pide postear para poderla convertir o algo así y me la autoenviè a mi email para poder ver un documento.
Not user friendly
by Kat_hr on 2021/03/29 17:13
This is great if you were born in the age of technology, however I had photos sent to me from a recent vacation and I have not been able to access them... Not user friendly for seniors with limited technology abilities.
Stop wasting my time with duplicate photos
by NikonManForever on 2021/03/29 02:12
When I started using Dropbox, it gave me the option to skip duplicate photos. Now it doesn’t. My time is valuable. Please fix this.
“Free” trial
by fitzymamaof4 on 2021/03/28 13:57
Someone sent me photos via Dropbox and I thought I had to have Dropbox to access or use the photos. So I downloaded the app and chose the free 30 day trial but couldn’t figure anything out so I “upgraded” I truly despise “free” 30 day trials that require your credit card information to begin and that should have given me pause before I went ahead and entered it, but these were pictures from my grandsons 1st birthday party. Now that I am trying to cancel the “free” subscription so I’m not charged at the end of the thirty days, it’s not such an easy process as to click a button. Tech savvy I’m not and navigating and trying to use Dropbox was/is not simple for me and canceling definitely is not! This is a great reminder to me to NEVER get a free 30 day trial of something that isn’t truly free. Still haven’t managed to use the app in any useful way that makes sense or is easy for a non tech person. I’m sure it’s wonderful for some folks I just don’t happen to be one and won’t recommend it to others.
Verybad
by Dede1881 on 2021/03/26 19:57
Very bad app and stupid update missed devices and offline files selected every time Limited devices 3 only
Terrible
by Donotraininme on 2021/03/26 18:35
Simply doesn’t work.
No privacy!
by Yo Mama77 on 2021/03/26 05:35
I've used DropBox for years. I like knowing I have a place to store photos, videos, etc. I pay for a large plan. Please tell me WHY the app now needs to "view my search history" ? When will the encroachment end?? We the people have a right to our privacy!
Disappointed
by janjga on 2021/03/25 22:32
I upgraded so I could have access to computer files from my ipad. Well I do have access to the file names and if I’m lucky maybe 3 of the 30 items in the file. Mostly the folders are empty. Today I tried to access a file and Dropbox said this folder is empty would you like to add a picture to it. Uggg it isn’t empty on my computer and shouldn’t be on my ipad. I guess Dropbox just dropped the contents of the folder into a box in neverland. Don’t waste your time on this app unless you just don’t care about your data and are content to just have a folder name. Also Dropbox now has it’s own file system so it’s no longer available with iCloud and Google drives so is virtually useless when accessing from another app such as Goodnotes.
Slow to upload
by Dcarson67 on 2021/03/25 19:33
I’ve used this app in the past and it was ok. I needed more storage recently and downloaded it again. 1900 + pics and here I am a week later still waiting for more than 90% to upload so I can remove the files from my phone. Pics only upload when the app is open on your phone. Yup you have to stare at 2000 + to upload to their server. If your anything like me and normal, not doing anything else while waiting to upload is extremely hard to do. I use my phone for business and I could be looking at the files being uploaded only to get an email I have to respond to and then 2 hours later go to check drop box and only one file was uploaded. If the app is launched why do I have to stare at files being uploaded? Makes no sense. I should be able to do other things on my device while things are being uploaded.
Helpful
by Ydwang on 2021/03/25 18:17
Dropbox is simple and easy to use, great for online orchestra
... update of review 3 min ago
by BecCanDo on 2021/03/25 16:03
....Now I’m even angrier than I was when I listed so many of the things others had already warned about that you still never fixed… I am now furious that when I went to DELETE this horrible app it stated that it would also delete all of my folders, files, data! That’s absurd when I have had the account since the 2000’s but had the mobile app for less than 2 hours yet in order just to delete the mobile app it said everything there needed to be in my iCloud.. THIS IS UNACCEPTABLE NONSENSE!
Delete pics or video
by 26meu on 2021/03/25 15:51
You do not get space back for deleted files I deleted 3000 pics and videos and stil have no space ???
Seriously, print pdf?!?!
by Rubikscube2 on 2021/03/25 03:52
Been w/dropbox since the early days when scavenger hunts were a thing. Need to print a pdf today from my phone and wasted an hour without success. Even after downloading affiliate apps I cannot find way to print 2 page pdf. What is the use of a document storage app that cannot print?!
Nothing beats free Dropbox
by ryecap on 2021/03/24 23:24
Fast and reliable
Dropbox’s iOS App does not live up to the Desktop App!
by F.Camhi on 2021/03/24 13:48
Even though the Dropbox Mac App is wonderful, the iOS is TERRIBLE!!! This is crucial for all to understand!!! Whenever you want to share a file, or files, Dropbox DOES NOT let you share it as a file itself (PDF, image, Word, Excel or any other), it forces you to create a link! Which, at least for me, most of the times, is not what I need! I need to be able to just throw that file inside an e-mail or any message app and just send it. The only way to achieve this with Dropbox iOS App is to send it to some other App like Adobe’s Acrobat (in the case if a PDF file) and share the file through an e-mail or message app! I believe it’s passed the time for Dropbox to have implemented this feature. It’s a shame!!!
don’t use this trash app
by NOTHANKSGOAWAY on 2021/03/24 10:05
just get google photos and any other file storage app. lost a ton of stuff that i can never get back because my account was inactive since i got it in college 6 years ago. major f you to dropbox. die <3
Convenient storage, sharing, and security
by adobephile on 2021/03/24 00:58
I’ve had access to computers for over fifty years, and I’ve seen storage technology change dramatically over those decades. I’ve also used just about all of it since floppy disks and hard drives. But none of it ever topped what I have now with five terabytes of online Drop Box storage. It’s so much more useful and pleasant than any of that previous junk I bought, connected, replaced, etc. But nothing can make up for all the time and data I lost when that junk unexpectedly failed. There’s no going back now, but that’s OK, isn’t it!
Sync takes far too long
by BJTex on 2021/03/23 18:50
After uploading a video file, it’s still syncing 1 hour later.
Review
by Dr Maslowski on 2021/03/23 12:26
I love drop box. Everything in a organized way and I can customize all the folder tabs. Never not having drop box
Love This App
by Nkitas on 2021/03/23 11:46
I would honestly be lost without Dropbox! I have been using Dropbox for as long as I can remember and I honestly would be lost without it. I use it for business use and personal use and it is a life saver!
Top of the line
by Mota.chris on 2021/03/22 05:22
The best, and it works on Win and iOS
Terminating service
by Windchill on 2021/03/22 03:32
I’m trying to terminate my trial subscription to no no avail... I’ve tried all your suggestions...stop
Upset/heartbroken
by ogmariuh on 2021/03/17 04:44
I am so heartbroken that my old pictures got deleted by you guys. I will no longer have an account with you guys, you are trash. I will not recommend you’re app.
Why, though?
by MichaelA330neo on 2021/03/17 04:07
Using the Dropbox app is basically limiting yourself compared to using the mobile website. I have been a paying customer of Dropbox for a year. When will we be finally able to create URL shortcuts in the app? But Dropbox’s website, when accessed from any device, including from any iPhone, can do just that. Hello out there, San Francisco!! Wakey wakey, maybe?
Update 226.2 Typos
by jocbelow on 2021/03/16 15:52
I thought someone should be required to send their update on software to an American English teacher before posting. I am not very excited about an app where the author and developer writes like a 5 th grader.
Dropbox
by jig46nh on 2021/03/15 21:59
Try to cancel your account.
Awesome app
by razanik on 2021/03/15 21:41
Awesome where have you been all my life
Works good but premium price for small storage
by rasomakha on 2021/03/15 01:33
Family plan is a great idea, however it only gives 2 TB of storage for the entire family, which would have been great back in the 90’s but comes up way short nowadays. What do you do when you run out of space, leave your Family and go it alone for even greater expense? Family plan is limited to 6 people. My family has 10. What do I tell the rest of the family? Sorry, you are not welcome? Family size should be at least 12. At an absolute minimum, each family member should have 1 TB of storage, especially considering the premium price being charged.
To expensive need student pricing
by Daphyne on 2021/03/15 01:27
To expensive need student pricing
Goodbye Dropbox
by gamewin1 on 2021/03/14 20:42
They now enforce a 3 device limit. And they want $12 a month to lift that limit. A limit they never had before.
Amazing app but three problems
by KishaHeart on 2021/03/13 15:30
This is an amazing company. The app update has become flawless again, well almost. First, despite ios 14.3 breaking the dropbox from being able to save photos. Dropbox has released an update that resolved the save issue. However my main problem is it is very annoying having to click on a single photo, one at a time. The select all option (for exporting) is nowhere to be found like it was previously before Ios 14.3. the only select all, is the one for offline view which is only available for “upgraded users.” Second problem is I cannot export export my videos to my iphone, i can upload them from my devive but cannot export them. Thirdly, this whole free users only get 2GB of free space, needs to be updated, other companies are giving a minimum of 5 to 10 at most as free, before requiring an upgraded plan and for cheaper. Heck icloud by itself for 200GB is $2.99 a month, you all charge like $10. or more for that amount. Reminder, we are not living in the early 00s, nor did uou cime out when it was okay to charge that mucg and only give 2GB of free space. I mean in yodays society, the pandemic, youd at least think of the consumers, instead of trying to pull a microsoft and line your pockets through Greed. anyways enough said, fix these bugs, and all will be good. I just use drop box specific files sincd they come from my computer and a game me and my wife play since icloud cannot be used on windows snd the itunes app for windows is bloody terrible and does not work half the time.
My team
by carisiola on 2021/03/13 14:39
It really helps me and my team!
Subscription to download ?
by Questtt on 2021/03/12 15:21
A photographer sent me some photos and videos to download via Dropbox. The size of the folder was 3gb mostly bc of unrelated videos. To download the photo he uploaded, I had to get a subscription. That doesn’t make sense. A subscription should be required for uploading and storage, not for downloading Don’t use Dropbox if you plan on sharing your content
I Hate Dropbox
by osnhskenn on 2021/03/12 12:43
I hate this app because it deleted everything on my computer, I suggest you don’t use it.
Drop box
by File mgr on 2021/03/12 11:39
Best ever. Working on project bigger than I am And sure needed drop box.
Great User Experience
by gjparada on 2021/03/11 22:50
A beautifully designed experience for organizing and sharing files and documents. Props to your design team!
Terrible experience all around.
by Mr. boxman on 2021/03/11 14:31
Not user friendly, billed after cancellation multiple times, redirected blame for shortcomings, I can’t see why someone would use this app.
Billing
by AEC Solar Energy on 2021/03/11 13:27
Out of the blue. I have charges of $11.99 30 times in a row on my bank statement. I have spent an hour now trying to get through to speak with someone. Not sure about drop box
Dropbox doesn’t work very well anymore
by F@tb0y1984 on 2021/03/11 09:09
Dropbox used to work great when it first came out now it’s full of bugs because the builders never stop messing with it. Files don’t upload on or off WiFi automatically anymore no matter the settings or the device so it is pretty useless and unreliable. An upload failed notification pops up for every single picture anytime it has a problem. I would need to push a confirmation button over 3,200 times to be able to use the app again. No one wants that trash! JUST STOP! Deletes content with no way to recover it and you can only download individual files making it impossible to recover your own data. Another smug app for the trash heap!
Videos won’t load anymore
by ABMTV on 2021/03/10 04:03
Recently any video file I’ve uploaded won’t work and I’ve updated to the latest version and still says there was an error loading this file. It works fine on the website, but all of a sudden no videos will load on the app(I’ve even tried it on another device and same problem).
Works great. Can use on all of my devices
by Higher interest on 2021/03/10 03:52
Flexible works on all my devices
Have to purchase just to view things
by SammmiiAm on 2021/03/10 03:39
I am. Keeping photos shared to me from my photographer and I have to create an account to view and purchase more space. Terrible.
“Free”
by Erin_whynot on 2021/03/09 23:04
Can’t even use it if you don’t have money in your account for 30 days “free”. Just make the app that much or mention it so I don’t waste my time.
By trying to add features it became an unpleasant app
by Gremboul on 2021/03/09 16:33
Overly complex. It feels like an old operating system.
Jesus is Love
by Saved by the blood of Jesus on 2021/03/09 13:21
Drop box rocks but accept Jesus Christ as Lord & Savior
Just found an amazing feature... kinda
by Extra0404 on 2021/03/09 12:36
I use this app to play d&d out of and I just found out that there is a text to speech option which would be great because I can listen to the books like audiobooks but it likes to randomly switch languages or just refuses to read the words and just spells everything and the worst part(at least in the iPhone app) is there are absolutely NO settings for this so I just have to hope it doesn’t start reading in Spanish, French, or Russian Please just add a text to speech preferred language setting I know the written language translation is no barrier for your software BECAUSE ALL OF MY PDFs ARE IN ENGLISH!
File count limitation for offline files?!
by ScottyTooHotty2Care on 2021/03/09 00:07
I specifically purchased am iPad to conduct work offline via Dropbox... with more than enough file storage space locally, I’m being notified there are to many files to download!!! This needs to be rectified immediately please.
Useless
by reviewer6194026 on 2021/03/08 22:55
a waste of money. Nobody should buy a subscription they’re worthless
My exprrience
by Babd42 on 2021/03/08 22:28
I no sooner downloaded Drop Box, and before I had a chance to see exactly what it is, the screen said payment received. I have no idea how much I paid or what I am getting. Not happy!
Awful UI
by @Sigil on 2021/03/08 02:59
UI is awful. The app is not user-friendly and this is a pattern. If you have the desktop app, you know what I mean. FOLDERS FIRST! Sort by kind like Every other service and 3rd party file app.
So necessary
by Mediardo on 2021/03/07 07:21
We use this for both business & personal and it is such a big part of our productivity. I’d hate to be without it, actually have been a few times and it was necessary to stop everything and get it back up before we could do anything else. I highly recommend Dropbox.
The best app for Storage😀😀
by bumsky50 on 2021/03/07 01:53
I wil Be lost without dpbox it is a grat App
Scammed out of storage space
by Edddieaye on 2021/03/06 06:39
A client sent me some photographs we took and I clicked on the link for the dropbox and was prompted to create an account. I created the account and the few files were about 1.2 GB in size but dropbox told me that I was out of space I need it to subscribe in order to view the photos. According to what is advertised I have 2 GB of free storage in which I’m able to view the photos without having a subscription. Because I wanted to see the work I entered my credit information and was charged for a single month subscription yet when I refresh the page and login I am met with the exact same message saying that my dropbox is full and that I need to upgrade my account. I know that dropbox is a widely used service that usually has decent credentials, but in my experienceThey’re advertising has been very deceitful and I feel like they are a scam.Waiting to hear back so I can get a refund maybe. Informed the photographer to post his photos on a different storage platform for viewing going forward. After multiple refreshes and waiting the same issue persists. I paid almost $15 and can’t view 6 images that are less than 1.2 GB in combined size. Would not recommend
Theft
by classpoet on 2021/03/06 02:56
They will steal your money. You can’t ever find a way to cancel your subscription.
I Hear The Night. Baker & Bob
by Robochair on 2021/03/05 21:01
Outstanding sight for producing, transferring, accessing, and storing videos. Thanks Guys Baker & Bob
Always trying
by Reticent Reviewer on 2021/03/05 16:27
Great product but you will be needled to upgrade to a paid plan incessantly and as inconveniently as possible, without quite driving you away, maybe. Choices: Pay, Put up, Leave.
Boring design and nags
by EdiPhone on 2021/03/05 04:27
Designed like some kind of Windows mobile app now and with tiny controls. Looks boring and not native. Has nags and annoyances everywhere. I use it as little as possible.
Dropbox is Magis
by douglaslad on 2021/03/04 03:33
This is one of the best apps anyone can have. Your memories will never fade while you have this app.
Awesome
by Fraa & Leib laser power on 2021/03/04 02:15
Awesome app
Great! But...
by Sjshdudjnrj on 2020/01/22 20:42
Ok, so first off, I want to let the devs know that they did an amazing job making this app. It has a simple design, looks great, and is very user-friendly. One thing is that Google Drive offers 15GB for free, while I think Dropbox only offers 2GB. Maybe for the free version, upgrade that a little bit. Anyway, I mainly use Dropbox over any other service, because I believe it's better, but I might have to switch to Google Drive for more free storage. The one thing that I would add to it, is shortcuts. For example, if I could have all my files in one big folder, and them scatter them across different folders using shortcuts to the same file, in the big folder. I use Dropbox to keep my music MP3's, but I can't have them in different floders without copying and pasting, which would take up twice the storage. I would have multiple folders, and ,for example, have my song in one folder, and another, without doubling the storage. I would want them both to point to the MP3 in the big folder with all my files, that I mentioned before. I would love to have this tool, and I'm sure a ton of others would. This would definitely bring you over the top better than the other cloud storage providers. Thank you for making an awesome program for us to use!
Great App but very unstable after update
by KJP2U on 2019/06/23 18:34
I’m having the same issue as Dudebraj9000. I have an iPhone 8 and have been using Dropbox for years. I agree that the updates have had no added value other than adding additional steps. When I’m uploading photos, I can no longer scroll down to see which photos are uploading. It jumps back to the top. Also, when I go to a photo album from Dropbox to upload photos, it will jump to photos from 2017 or 2018 unless I scroll real slow. Also, if I “move” photos from one folder to another, it now leaves me at the folder the photos got moved to instead of the folder I was working on... really annoying. I believe that if I “copy” photos from one folder to another, it will put me back to the folder I was working on, which is the way it has always been. Lastly, I had disconnected any auto uploads or syncing to Dropbox from the start, yet there is an album again called Dropbox with photos sitting in it... some very old photos. So I don’t know if those photos were uploaded or not. I have never auto synced my photos with Dropbox because I like having control of it. I gave you 5 stars because I use Dropbox every day and I trust that you will fix these issues. Overall, it has been fantastic, but more so in the older versions.
Horrible Background Battery Usage
by Parvani Symphony on 2021/01/07 14:20
I really love the app and it gives me the ability to share my files between my iPad and my desktop computer easily. I originially got Dropbox because Google Drive was draining my battery by constantly running in the background. Well, my battery has been draining again over time by almost 30% or more at times. I checked my battery usage and Dropbox was running in the background for 7 hours straight. Why? I looked up the issue, and someone mentioned the only way to fix it was to disable it in the File app on my device, but I don’t want to do that, because sometimes I do need to access things from that app, or move things that way. I understand that it checks the folder in Files and makes sure everything is synced to the actual Dropbox app, but 7 hours? There’s also an issue where if I upload items to Dropbox within the app, if I close the app, it stops uploading. I have to have the app open for it to finish uploading. I’ve never had to deal with that before. Not sure if these are Apple issues or Dropbox issues. I hope there’s another fix for it though, because I shouldn’t be going to sleep with my iPad at 100% and waking up to it already down to 70%. I guess I will do the temporary fix in files for now, unless I find another cloud service that doesn’t drain my battery all day.
Useless/not needed
by dicky j 12 on 2020/06/04 17:28
My smart phone has my resume in pdf. Form and that should be it. But no, these stupid app companies are in bed together and so I have to keep downloading app after app after app just apply for jobs. Each app just another security risk, just another way for my info to end up in the wrong hands. Might as well be you know what in a box, Totally unacceptable. Zero stars is the real review. Stop making cloud based crap we already have through oh idk the 16 other apps that do a similar job. This is an edit...after reading some reviews I ask those people if they are using windows 98? Do you not remember that our smart phones and their services were already doing all of this? Did you not already have cloud based service through your smart phone brand or google? Why accept yet another app that is cloud based for yet another way to have your private photos and documents out in another cloud. “The devs are smart” yeah after building the same features into every other cloud based app they realized they needed another job so here is Dropbox, next year it will be “boxdrop” or “doccushare3000”! I’m sure there is some feature that is unique to Dropbox that has you all saying that it’s totally different. You mean something that could have just been added to any other cloud based service? I know it’s free but I didn’t want another app on my phone, another account, another, another, another, another......
Good features, horrible customer service
by MarlaE on 2020/05/30 14:09
I’ve used Dropbox for years with no issues, although it is overpriced and their peculiar insistence on landing you on “Recents” rather than “My Files” is annoying. However, if you must purchase Dropbox, do it on their site and not via the App Store. Here’s why: They sent me a note saying my payment method (Apple) was invalid and I had to “update” my payment method with Apple or lose my paid features on May 31st. Spoke with tech support via chat and confirmed that my payment info is up to date, and that it has successfully gone through for ApplePay, dozens of other apps, and a couple of streaming services. He escalated me to someone who days later sent me a boilerplate email that showed he hadn’t read anything from the previous conversation. I replied, explaining again. No answer. I wrote back asking for an ETA on a response, as May 31 was fast approaching. No answer. Then on May *29* — two days before the supposed deadline — I got an email saying “Your account has been downgraded.” Finally managed to resubscribe by severing my payment within Apple and purchasing on their site (although now I wish I hadn’t). And *still* no response from customer service.
One year no change
by TiredMomAndNurse on 2020/04/14 02:19
A year ago I reached out for help bc all of my photos I edited on my phone or the hundreds of “portrait mode” iPhone photos were uploaded in their original mode and their “edited” portrait mode. When you click “automatic upload” it uploads your photos in chronological order with dates they were created. Which is great. On the portrait mode or any edited photo, it uploads two versions. I was going through and looking at file size and deleting the one that wasn’t edited so that my terabyte of storage wouldn’t be full. The tip they gave me was to click “manual upload” and manually upload all of the portrait mode or edited photos that I wanted to not have doubled. I did this. The photos were not uploaded by date taken and the file names were changed. But they were not doubled. Then, I clicked “automatic upload” to upload all of the other unedited photos and it still uploaded the edited ones I had manually uploaded bc the file names were different. I have reached out a handful of times about having an option to click or fixing the manual upload bug that changes the file names and causes more duplicates. No changes have been made. Dropbox is the most expensive storage app but don’t expect the most expensive quality.
So much potential, very buggy
by hr150123 on 2021/03/02 00:30
I’ve been using this app daily for work, for over a year now. Every single time I create a folder and select upload photos, I will be scrolling on my camera roll and it if I’m not actively clicking photos right off the bat, it freezes and jumps to the start of my camera roll (I have 20k photos in my camera roll, going back to 2017). The only way to avoid this is by clicking upload photos, and immediately start rapidly tapping random photos until it unfreezes. I have always updated the app, and it’s done this on more than one iPhone. Still happening on my 12 Pro. 2nd issue that just started happening: I name every folder by date. Suddenly almost all my folders are out of order. They randomly just start not being organized by date as I scroll down. I make sure to select “sort by date modified” and it does nothing. No matter what I sort by, nothing changes in the order. It’s becoming very frustrating as I rely on this app for work. I’m confused by all the positive reviews because my experience has been this for several months now.
I really wanted to like Dropbox
by Artemis12234 on 2020/02/03 16:43
This is a review on Dropbox in general. I wanted to use Dropbox to back up files I accumulate on both my phone and my computer over time onto a cloud. This includes work files (minimal though) and (mostly) personal photos/videos. But I have so many issues syncing files whether it be from my phone or my computer, I just can’t do it anymore; it takes way too much time. And I’ve had the paid version for a couple months now! I thought maybe Dropbox just had a learning curve but the issues are perennial. I constantly have to troubleshoot the syncing and google solutions for things like clearing the cache on my Mac. It’s like I have to treat Dropbox like a baby, only back up 50 photos at a time or it glitches and never uploads at all. Even troubleshooting pages from the Dropbox website don’t solve my problems, even if it’s only 4 simple steps. I don’t understand—I thought DropBox was a large and reputable company used by professionals. I’m using Dropbox for mostly light, personal reasons and it doesn’t work properly. Looks like I’m going to have to back up the old fashioned way: external hard drives.
Great app except...
by aWiiPeanut on 2020/04/14 13:16
Overall this is a great app. It allows you to categorize your files just like on a computer with folders and sub-folders, etc. It is relatively easy to move files around from your ipad or phone, send them to another app to markup, and upload. The main problem I have with this app is the buttons at the bottom of the page when you are viewing a document. They have recently added a big blue button right in the middle at the bottom that says OPEN. The grid and magnifying glass buttons to the left of that were bad enough but now I have to try and read around the big OPEN button as well. I use Dropbox a lot for quizzing myself and I’ll save questions/answers and scroll through them, answering them in my head as I go. The buttons get in the way of reading my questions because scrolling too much will show me the answer. These buttons need to be added into the top banner or lower banner and not on their own. It would make this a 5 star app for me!
It deleted my entire Desktop
by KeoniKS on 2020/04/24 07:47
After a recent computer crash I had I was attempting to put things back to normal and reinstalled Dropbox. After it installed and logged in it was already full but attempted to copy and sync my entire desktop. This didn’t happen before when I first installed it and it began lagging my entire computer. So I tried deleting the folder but it took my entire desktop from my computer and multiple files ranging from personal and work. Trying to recover failed because there file box it was trying to sync was only a partial download and only had file folder names and none of the content. I’m not gonna pay for an app that will try to take on more than it can handle on the free plan. I’ve only used this app to make it easier to share files between computer to phone not entire programs from the desktop nor did I ask it to sync. I might have screwed by a simple update for the sync computer but I never had an option for how to sync it and I usually have to initiate it but this was unexpected and stacked up on current problems.
One last thing
by Nightmare13473 on 2020/02/09 23:48
I’m really happy u added a Dark version to it, now I’m not straining my eyes with all the white, I never liked bright things, but to get to the point, there’s one last thing I would love for u to add to the app. I download audio files on Dropbox and I use it to listen to it when ever my WiFi decided to cut out for a few hours (ya it does that I’ve been trying to get it fixed) now it plays the files just fine, but whenever the song ends, it doesn’t go to the next one, so I have to stop whatever I’m doing, go the the app, and either replay the same song or just find a new one to listen too. And I don’t like being stopped in the middle of drawing or doing work. Is there a way u could add a media player or something? Like when u play a music or video file it just goes or opens up the media player? Plz if u can do it I’ll be very great full, I'd definitely have less distractions when I do my work.
All files lost and not given a refund
by Tahisha on 2020/02/12 16:57
Edit: The company’s response is unacceptable to me, neither taking accountability for their lack of communication or defrauding me out of my money. I will never be using or recommending their services to anyone and with these business practices I am sure they will go out of business sooner rather than later! I found charges on a credit card statement that I thought had been cancelled going back two years with a monthly subscription to Dropbox. Because the account was linked to an old email address that I could not recover, I lost about a thousand photos of my family and travels. When I contacted Dropbox the agent I communicated with refused to speak with me on the phone, could not recover my photos, would not refund me the monthly subscription that I had been paying for this “service” unless I gave them my credit card number over email, AND would not let me speak to anyone else. If I could give zero stars I absolutely would, this is a horrible company. Google Drive is superior in every single way and I have never had a single issue with them!!
Scary! Shared link - My recipient has access to my Dropbox account
by Travel brain on 2020/10/01 20:45
Hi. I have been using Dropbox for many years now. And it’s in my top three apps of about 200 apps in my iPhone. I will still “after this incident” give 5*. But something SCARY happened to me today. It goes like this..... Today I sent five links to one of my clients. I sent the links via outlook app on iphone 11 pro. After few hours my client called me back and said "I can see ALL your folders in your DropBox Account". I went to my account shared tab, so I may delete those links. Suprisingly those links are not in the shared link list. Then I went to the security tab in settings and I changed my password. Then I logged out from dropbox in my phone, and sent an email with shared links to myself. When I click the links I received, they automatically open my dropbox, though I'm signed out. To confirm that I launched my dropbox app but it asks me to login. Finally. I took down ALL my files and transferred them to my iCloudrive . My Dropbox account is empty now! Anyway. I think this is a big security issue. For now, can some one help me to expire the liniks which I sent to my client. Or is there a way to recall an email that I sent fifteen hours ago. outlook app for iphone. please help. thanks
Stop changing stuff!
by Dudebraj9000 on 2018/09/18 09:03
Why do you guys constantly insist on changing the whole interface of the app? Seriously. Every update things are different, and not in a good way. Also, I can’t scroll down on my synced folders anymore. It makes my files disappear when I try. This started after the recent update. I’m not one of those “let me speak to your manager” kind of people but I just had to let you know how bad my experience has been so far. Please fix it, and leave it that way unless there’s a really important bug to fix. Also gave you 5 stars because I know you’re hard working people over there and I pay for pro. Don’t hate the app, just hate the constant changes to the overall look of the app that honestly seem more like a step backward than forward.
Too much money for notta lotta “service”
by The Notorious t.i.g on 2018/07/12 00:39
After the recent update, DropBox stopped working properly for camera-roll upload on my iPad. Their solution? Remove the app, forget the network, fully restart the iPad, re-connect to the network, and re-install the app. Seriously? Good thing I have nothing else to do ... oh, wait. Basement flooded. So yeah, I have something else to do that's rather urgent. Good news is that yes, this did in fact resolve the issue, but really, I have other things to do in my life than reset apps with updates that fail. Especially when paying $75/month for the business version. For $75 a month I expect a MUCH better UI, amazing support, in-file search (not just the file titles), and so much more. Instead, we get the un/re-install merry-go-round, an ok UI, low-availability support (US normal business hours only), and an amazingly klugey sync setup. Heaven help you if your Mac has an external drive. What happens when you get a new Mac? It downloads everything from Dropbox again, even though all I did was remove the USB plug from the old machine to the new. Good job, Dropbox. Well done. Now I gotta wait for 4T of data to re-synch. Their super awesome support response? Well, we told you external drives might not work as expected. I’m totally looking for another service. Seriously, $900 a year for this? I feel like an idiot for locking myself into this “service”.
Attach a Dropbox File to an Email from Within Gmail Not Supported on an iPad
by SoulForce1 on 2020/04/08 01:10
I am paperless and use DropBox for literally everything business and personal, therefore, I find it extremely annoying and cumbersome that when composing an email using Gmail on my iPad I cannot attach a file directly from Dropbox. When I select the attach function (paper clip), the only options for attachment sources that appear are Google Drive, camera roll, and recents. The online help forums state that I should approach the problem in reverse, namely, open my file in DropBox then select Open File in Gmail. While this does open a new Gmail message with the file as an attachment, this backward workaround is useless if I already have started composing an email within Gmail because the attachment cannot be assigned to another preexisting email within Gmail. Also, there seems to be no way to attach more than one file to the same email. Email attachments are a very basic function that every user needs so I would think DropBox would make fixing this issue a priority.
The love is gone...
by Kht2015 on 2019/10/09 13:21
I used to love Dropbox. Started using it when I was a student when it first came out. Now I used it mostly for ebooks in the .prc files and export directly to Kindle. Have it on both my Iphone and Ipad. But for some reason after the last update I cannot directly export those books to Kindle anymore. When I click on the file Dropbox doesn't recognize it as a Kindle document anymore and came across as data and said it is incompatible with Kindle when exporting. I have been doing it for years. It still works on my Iphone because I have not updated. I was planning to upgrade to a better account but with this issue I am about to jump ship and forget Dropbox altogether. Every major update brings more headache. I am considered tech savvy and can navigate thru pretty much major upgrade/updates on most apps. But this is just too much. I have many files in .prc and now cannot export.
App disables your account for no reason
by John hanti on 2021/04/10 07:20
I have had dropbox for years and one day i tried to login and it suddenly says log back in again. I do it several times and it doesn’t work. After the 3rd try it disables my account. I try to go to support to write to them and it also gets disabled which makes it impossible to tell them what is going on. You are voiceless if you get locked out. Then i go to Twitter and they don’t respond for days I try to send them a message from a different dropbox and it says it has to be logged in from the same email you need help from which they have disabled. I have been waiting for days and they have not emailed me back to solve the issues. I will call my legal team soon. They are horrible at helping you when you are stuck and no phone number to call. On top of that they keep charging me every month. I recommend working with a service that can be reached In crisis. Even if you have the plus account you cannot reach them unless you are logged in but if you are locked out how are you supposed to get through ??? They will say send us an email from the same account that you are locked out from but you cannot because they do mot accept outgoing emails. The staff is untrained and you can lose all your data. My legal team is ready to bash them for there shameful ways Very low grade system. I lost so much money losing access to my files these days. Horrible.
Doesn’t work
by OneAndOnlyAlex on 2020/12/09 20:07
I have tried hundreds of times to use this application in different capacities, and it does not, to even a slight extent, serve the purpose it’s intended for. My hatred for this stupid website and this stupid app goes beyond words. The frustration is difficult to articulate. The frustration is furthered by the fact that an app that can do what Dropbox is intended to do would be remarkably helpful. I have tried with four different email accounts. I’ve tried not using an email account at all, but even the simplest of tasks do not work on this useless pathetic excuse for a file storage site. If you don’t have an account and all you want to do is download or view a file in someone else’s Dropbox, forget about it. You’ll just be continuously harassed to pay for the service. If you do pay for the service, the same issue, constant notifications asking you to pay more or telling you your storage is full even when it’s entirely empty. You will find more joy and success doing something like jamming a screwdriver into your eye socket.
Five stars for completely disappointing me!!
by keilaa.17 on 2018/07/24 10:01
I’ve had this app for a while now. They promise to keep all your pictures safe “NO MATTER WHAT” which is all a lie! Let’s say u lose access to the account for a bit so you are inactive with it. Well without them even asking for your permission, they decide to erase your account and all the pictures you saved with it!! I completely believed them like an idiot and deleted my pictures and gave it to them so they can “KEEP IT SAFE” and without even consulting me or thinking about the fact that I have important pictures and things I actually wanted them to keep safe, they just erase and pretend like nothing ever happened. I completely do not recommend this app!! PLEASE DO NOT DOWNLOAD IT!!! GET EVERALBUM OR EVEN GOOGLE PICTURES BUT DO NOT USE THIS!!!
Never liked Dropbox and still don’t
by Conan the Reviewer on 2019/03/14 04:17
This app is confusing and hard to use. A friend sent me a Dropbox link of a song file, and when I clicked on it I got the option to either get the song in the browser or “download the app,” which I had already done. I clocked the latter option, and it just brought me to the App Store. When I clicked open no notice appeared about the download; it just took me to the app. As far as I can tell there’s no way to search through emails or Facebook messenger from the Dropbox app to download the link. I then went back to the link and clicked the other option, “open in browser,” which took me to a playable file but again gave me no options to download the file. I’ve always had problems with Dropbox, and the only time I use it is when someone shares something with me on it. This was one of those times, and though this was my first time using the iPhone app, I came away from it disappointed as usual.
Great except keeps losing recent files
by Paul, just Paul ... on 2018/10/26 00:27
99% of the time when I used this app, it is to do something with one of the three or four files I have most recently edited. For some reason this app keeps losing track of those, which makes it take much longer to use. Last time it was because they forced dropbox paper towns artificially find a recent list, this time the paper staff is back again and all my recent files have disappeared. There is no option to remove the paper spam from the recent list. For bonus points they say it’s easy to contact them if you have problems about the app. It isn’t. When I finally found a way, their support page doesn’t work; it won’t let me choose a device and therefore won’t let submit a ticket. This is of course on my iPhone, the same device the app is running on, using safari, the default and dominant browser. Ridiculous.
Support
by KENO4RENO on 2020/12/16 10:57
Don’t have the business Dropbox I have the lower one I don’t need a business one because I’m a single person that does not work but unfortunately there’s no support for anybody that pays $118 a year instead of the $200 a year of having a terrible time I accidentally canceled my subscription and I’m trying to re-activate it and pay and there’s absolutely no way to get a hold of anybody in the business account people will talk to you but they won’t help you because I’m not business you should have support for us as well we’re not that penny-ante that you can help us. Your response to me was do I want to change my review the answer is no and you’re not getting it I never had a business account with you ever only the personal account can you send me the splitting things to get help by upgrading it’s all about the money with you people instead of actual business in the care of the actual person insane every year I’ve been with you for over 45 years I’m done hopefully my pictures will be safe
Now that it’s fixed, it works well.
by Thistlelip on 2019/11/18 22:50
A few days after leaving this review with a one star rating the issue was fixed. When this app is working it’s quite good. This app was great until a few weeks ago when an update removed the ability to close a file and have the entire screen be for the titles of files. As it is now, the only way one can view titles of files that are more than seven characters or so is to start the process of moving a file which then gives a screen that shows the titles. I pay annually for Dropbox and thus have another 9 months before it will be financially feasible to switch services, but if you have not already paid for Dropbox, I cannot stress this enough, DO NOT PAY FOR THIS app. At least until such time as they correct this issue. It is practically unusable as is.
Now Requires App Subscriptions
by justmyopiniontoo on 2020/02/27 16:44
After years of being able to view PDFs, Spreadsheets and Documents, the app now forces one to subscribe to Adobe, Excel, etc. To what purpose? Those of us not using it for business are not trying to update anything: we’re only wanting to view documents that we generate elsewhere. Without the option of “view only,” this app has become useless and only gets one star as Apple won’t allow zero. Edit to Response to Developer’s Reply: I am able now to either open a password protected file for view-only by selecting the “go” key on the keyboard, bypassing the “open” icon for Excel, or ignoring the “go” key and selecting the “open” icon to follow the Excel pathway to edit the file. Thanks! Response to Developer’s Reply: Your reply is demonstrably false. Despite the indications in your help link, the App stopped opening Excel and PDF files that are password protected without using Excel and Adobe. There’s nothing like entering a password in response to Dropbox and then dealing with the prompt maze of those applications to finally get another password screen from them. After years of successfully entering file passwords at your prompt, this happened after *your* upgrades and before I chose to update to iOS 13.3 from 12.x. This is all on you.
Dropbox doing everything they can to devalue the free account
by rktca on 2020/07/31 17:56
I know that Dropbox needs to make money to survive but going from $0 to $120/yr is a huge leap for what is now a commodity service. I don’t need 2TB of storage and there’s nothing in between. For cloud storage all I need is like 20GB (which Dropbox doesn’t even offer). For secure cloud backup use something like Backblaze. The new-ish three device limit is so annoying I am likely to just swap over to Box and be done with Dropbox. I have like 6 devices that I used to sync up. Removing free features certainly won’t “convince” me of the value of Dropbox paid plans and is more an indicator of how little I can trust Dropbox. Perhaps it’s intended to get rid of customers who won’t pay $120/yr. At least they haven’t had a security breach (that I’m aware of) for a few years. Please remember to encrypt any files on Dropbox that you don’t want someone else to read.
Thank Goodness for Dropbox!
by Rebecculous on 2020/10/28 12:38
I’ve been using this app for...holy cow! Almost ten years! And over those years I’ve had 15 different devices: 1 laptop, plus numerous phones and tablets. I always install Dropbox as part of setting up any new device. About a year ago I met a young couple in crisis, suddenly homeless after his dad died suddenly and they lived with him. The landlord locked them out as the coroner departed...anyway; I naively let them stay with me and they robbed me. The worst thing they took was every dead iPad from the last ten years and all the photos therein. Years of photos, irreplaceable photos of children and grandchildren, even photos of older photos of my parents as newlyweds, etc...they are so precious. Fortunately, I have Dropbox and all my photos upload automatically.
Connect A computer
by Hotshtuf on 2018/08/06 20:35
Oh my gosh! I was having a difficult time logging in on my desktop - trying to remember my password and it wouldn’t let me in. I figured I’ll just continue to use the app on my phone, until I saw the “Connect A Computer” button. I pressed it and in a matter of seconds (I’d say less than 45secs) I was able to get into my account on my desktop computer. It was just three easy steps! I’ve been using Dropbox for almost 8 years and thought it was good but nothing outstanding enough to write a review until now. I just hate the little badge icon that appears on a document when saved in Dropbox. I hide it but it comes back... All good tho!
“Free” trial
by fitzymamaof4 on 2021/03/28 13:57
Someone sent me photos via Dropbox and I thought I had to have Dropbox to access or use the photos. So I downloaded the app and chose the free 30 day trial but couldn’t figure anything out so I “upgraded” I truly despise “free” 30 day trials that require your credit card information to begin and that should have given me pause before I went ahead and entered it, but these were pictures from my grandsons 1st birthday party. Now that I am trying to cancel the “free” subscription so I’m not charged at the end of the thirty days, it’s not such an easy process as to click a button. Tech savvy I’m not and navigating and trying to use Dropbox was/is not simple for me and canceling definitely is not! This is a great reminder to me to NEVER get a free 30 day trial of something that isn’t truly free. Still haven’t managed to use the app in any useful way that makes sense or is easy for a non tech person. I’m sure it’s wonderful for some folks I just don’t happen to be one and won’t recommend it to others.
Slow to upload
by Dcarson67 on 2021/03/25 19:33
I’ve used this app in the past and it was ok. I needed more storage recently and downloaded it again. 1900 + pics and here I am a week later still waiting for more than 90% to upload so I can remove the files from my phone. Pics only upload when the app is open on your phone. Yup you have to stare at 2000 + to upload to their server. If your anything like me and normal, not doing anything else while waiting to upload is extremely hard to do. I use my phone for business and I could be looking at the files being uploaded only to get an email I have to respond to and then 2 hours later go to check drop box and only one file was uploaded. If the app is launched why do I have to stare at files being uploaded? Makes no sense. I should be able to do other things on my device while things are being uploaded.
Feature needed!
by Fer.Oropeza on 2020/12/03 01:27
Hi! I've been your client for over a year now, and I truly believe Dropbox is the best cloud storing app out there, it's the only one I pay and need honestly. I would just really love if it would give me the option of deleting what I upload, right there in the app after uploading my pictures and files. IPhone is too bad to organize pictures because they're all on the camera roll, so I usually organize them on Dropbox, but it's kind of annoying having to go back to my pictures or my files to look for the exact same archives I just uploaded and delete them manually. I don't think we need duplicate items, so if I am uploading them to the cloud it's most likely because I don't want them on my phone anymore right? That feature would save me so so much time. Thank you!
Deleted all my photos
by Piano Mom 0102 on 2019/10/05 23:59
I received emails from Dropbox saying my account was being deleted due to inactivity. (This is a data STORAGE service. How active is one supposed to be?). Their website said data would not be deleted for 2 weeks after the user’s account was closed. I contacted customer support the day I received the email that my account had been closed. I followed the online instructions to reactivates account. However, my photos were gone!! Customer service was not able to help retrieve the photos, nor provide an explanation as to why they were deleted within hours after the account was closed. Your data is not safe on this site, especially with the free version. Dropbox, don’t offer a free version if you are not going to protect the user’s data. I am not referring to the security of the site, but rather the lack of regard they have for the data of people using their site. Two words: Google Drive Bye Dropbox.
Garbage for how much everyone is using this service
by Zazzers on 2019/04/12 03:16
My buddy has been trying to send me links on Dropbox for years and i used to always have problems with them yet I’m very computer savvy. I finally just signed up for an account because I was forced to transfer some legal documents. As far as I’m concerned dropbox is poorly designed. It should be so extremely simple yet it it is so extremely frustrating. On the desktop I have to login only to get to another page where I have to login again I go back to the first page it seems to be a verifiable page on by dropbox yet it just takes me to another login page very frustrating. Yesterday I’m trying to send the second MP4 file to my lawyer and it just won’t share it this year option is not even there. I could go on but I don’t care. I will pretty much avoid dropbox as much as possible and look for another file sharing service like you should too !!!!
🚫 Not upgrading
by The Blonde Cookie on 2018/10/30 02:50
After looking down the long list of seriously bad recent reviews, I’m NOT doing the latest upgrade (operating under the theory “if it ain’t broke, don’t fix it”). What I’m using now, while far from perfect, is adequate; I don’t have to wrestle constantly with the software, and I know what workarounds I need to employ to get ‘er done, so…its not a perfect world, but no new surprises. I already knew their customer support was nonexistent; I have a “story” of my own. I hope someone sues them for false advertising (for claiming they have customer support). I’d say it’s possible to win that in a court of law: if someone pays for a product and substantially relies on the written description of something (“we have customer service available to serve you,” or whatever is written), there’s a case to be made if the person or business incurred a provable loss due to that reliance. Hmmm… 🤔 Dropbox appears to have gone the way of so many apps - it’s all about the Benjamin’s (as opposed to quality, reliable customer support). But, of course, the less peeps employed, the better the bottom line looks. I noticed, however, that their marketing department must be working overtime. How a 4.7 star rating is possible with as many really bad (recent) reviews is absolutely beyond me. Of course, no one would ever skew the review numbers to make an app look more attractive, would they? 🙄
Gone down hill
by gtw145 on 2020/10/19 15:08
This use to be great but now it is horrible When I am in need and there is a issue there is no support. The support is so bad it just as well be non existent They have a silly chat box that serves no reason other than to frustrating you more . Twitter support for a company is a sign someone is hiding for their responsibility. If need they don’t respond! Not here is the worst one A community based support meaning the owner of this community is so lazy it is passing its duty to the customers! When I made a post it took 5 days to get a response then the person could not help . The drop box feature and app doesn’t play well with others and is absolutely blocked by Chrome so sync a resume through Drop box is a fight every single time . If you have important stuff you need to save don’t do here because if no improvements are made you will lose access and with lame support options that means you are left out to dry! If your our paying for a premium services from here then you better make arrangements because any company than is unprofessional enough to charge people money without a customer support service is bad news and the reviews are starting to reflect this. There are other options that are free with 3 times the storage of DropBox and Drive that work beautifully with all browsers so google alternatives .
Love DB, wish I could afford you
by Jeslive on 2020/10/20 19:14
I don’t remember when I signed up for DB, but over that time I’ve been able to save stuff that I couldn’t find a place to save on my iPad. Do I sound digitally challenged, I am. I realize DB must be an excellent tool for business, etc, but as an individual Im thankful to use it to keep my info safe and organized. I wish there was a low-mid level sub price, because it would be worth it to me to have a secure site I trust. I understand marketing to business and generating revenue, but I’ll bet there are lots of individuals, who don’t need 2 TB of storage, who would like a safe option with a reputable site...(and don’t want to seem like unappreciative mooches). In any case, thank you. FIVE STARS!🌟🌟🌟🌟🌟
Music Player?
by moukeefe on 2019/09/29 20:55
I’ve been using Dropbox for years. It’s great. One thing I’ve always wanted to have though was a music player that would play consecutive songs or playlists/folders. I have many original music projects going on at any given time and I like to be able to listen to them for further writing inspirations whenever I have a free minute, which is usually when I’m riding my bike from one place to another. I end up having to look down at my phone while I’m riding in order to start the next song and it can get kinda dicey while riding a bike. I have no other issues with the app besides not being able to listen to my music files consecutively. That would make it perfect, for me anyway. Thanks, keep up the good work!
Not worth the hassle if your expecting to store things long term
by laurenie338 on 2019/12/13 17:46
This was one of the first file sharing cloud apps. However, there are much better more efficient apps out there now as the way they promote cloud is old news. Now with cloud you can usually use the storage with or without being active for x amount of months etc. it will always be there so long as you don’t delete from it . That is not the case with this app and seems to be a common complaint . Many have lost important files including myself on account of not seeing a deactivation email. Moral of the story is drop box is out google cloud and icloud are in . Drop-box May as well be obsolete when compared to the other Choices now , that don’t delete your files just after 12 months of inactivity.. 🤷🏽‍♀️
A love affair gone sour. Where’s the Integrity?
by Ti leaf on 2019/07/03 03:39
I LOVED the old Dropbox. The more bells and whistles you added the worse mess my Dropbox life became. I relied on you for when I traveled and I am a writer, and am heavily research and archive needy. It used to work for me. Now I am somehow getting crossfeed from Microsoft Word, and the files that get into Drop Box, just show me weird icons with “data”. But no data or files. This is beyond maddening. I upgraded to add more storage for the creative arts work my husband and I do, and now my photos are stored in some bizarre, indecipherable logic, and with over 12,000 of them...that is a drag. I agree with every single person who said, it used to work great and the. Upgrades shoot me in the foot for several weeks of forensic admin to get it sorted. I have work to do besides the fact that customers are not paid to work for Dropbox. Please become more user friendly else I abandon Dropbox, and move my data world to my own online island! Thanks for taking this as not a complaint, but a call for the Integrity of the initial DropBox Platform.
DON’T DELETE THINGS OFF OF IT!
by Splazzatch56 on 2020/09/24 19:14
So this is perfect. I can get things from my ox to my phone. Everything about this is useful. Except for the fact that downloading the application on your laptop never works. Nothing I ever upload on it shows up on my phones app. It’s horrible. It takes 10 times longer on the website and half the time it cancels. The website works, but the app on pc doesn’t. The big issue I have is that I uploaded it to the app on my pc. But I realized it didn’t work so I deleted off of that and went to the website. Big mistake. It deleted that ENTIRE FILE! I am not happy with that. And the thing is it didn’t even tell me it would! It didn’t even ask for confirmation! It’s a terrible thing. Please fix this and this will be perfect. Oh and one other thing. WHY DO YIU ONLY GET 5 GIGABYTES WHEN YOU DON’T PAY FOR IT. It also doesn’t help that they really overprice it.
Horrible
by donna381 on 2019/01/06 18:09
Useless app. Not user friendly. I spent an hour just trying to figure out how to open a file, seriously an hour, and could not get past “download Dropbox paper”. Never succeeded in opening one file, much less sharing files between devices. Googled help for this app and was told to click buttons that did not exist (but clearly should exist!). You would think an app that is supposed to help you manage documents would at least have a straightforward way to open a file. That’s the most basic thing most users would want to do and after one hour a person of at least average intelligence can’t do it. I typed the name of my document in the search bar and it told me it wasn’t found. Double checked for typos, again it wasn’t found. Tried with just one word which I knew to be contained in many of my document files... still “not found”. Ridiculous and frustrating.
Picture & Video upload is broken
by Ktobs on 2018/10/27 16:12
Picture & video upload now constantly crashes. Very slow upload when it does work. Refuses to upload when the battery is low (even if its plugged in and currently charging!) If I have low battery don't you think it would be IMPORTANT to be able to upload/backup what I can before it dies?!? At the very least they should be an option that says 'continue anyway'. And if the phone is already charging I don't see why that matters? I can't upload a SINGLE picture? Really? Why does dropbox decide when I can or can't upload pics? This used to be a great app but recently it's falling apart. The media player is missing many desired features like fast forward/rewind 15 seconds, etc. Please fix the app! I've been a long time customer but I'm finding more frustrations than conveniences. Please fix the pic and video upload! App constantly locks up and crashes.
Dropbox has been hard, but paintings look amazing
by Max sword on 2020/08/26 03:53
Ok so really Dropbox is good at some things and amazingly competent at other things. They will not support the Dropbox app ( I didn’t know) the instructions are finally being edited for clarity and ease of understanding. Answers can be hard to get, although they reply fairly quickly, simple answers can take multiple emails. Now the amazing way they make my digital scans of paintings is off the charts!! Stratosphere type work. The files fit the whole frame for mobile responsive design. The file handling can be screwed up to easy( layers and nested files and folders) as you learn. I had a hard time learning Dropbox, but it was mostly my fault and now I’m really enjoying Dropbox and trying to explore all the options available.
Long time user - one ask!
by naliye on 2020/05/22 16:25
Hi there! I’ve been with Dropbox for what feels like a common law marriage length of time. I’ve been backing up all of my photos for years to Dropbox rather than keeping them in my iCloud. There is one feature however that I’m DYING for you to implement. In the Apple photos app you have this open search technology where you can search “apples” or “beach” or “Mom” and the photos get easily pulled up for you. I would be over the moon thrilled if you could build a search functionality like this to the Dropbox app. I spend so much time digging through years of images. It would take forever to move them back to iCloud just to make it easier to index but I am tempted! Thanks so much for hearing me out. Appreciate it!
Worst service ever!!!!!
by vedeta h on 2019/01/05 14:43
I have been a Custumer for over 10 years no problem. I have a yearly contract with them. This year they took the money out of my account. In June 2018 and turned off my service in July 2019. I have been fighting with them for months I gave them the receipt from my account and the Apple store. The app say active until June 2019 but when I go the the app it say full must pay money. They said they didn’t get a payment so I need to pay again. I have tried to contact them. You can only talk to them though email or twitter they will not call you. They don’t respond or slow to respond. After months of trying to get in touch with them and proving I paid. They still did not turn on my service. I called the BBB on them and they never responded. Something so simple to solve has turn me off from this product and has made me find other services better than this.
Great, but lacking
by The Terroriser on 2019/05/15 03:59
Dropbox was good, good for storing all my files, but it had too little space. 2 GB. For all the files I need stored, I had to make 4 TOTAL Dropbox accounts. At a certain point I realized I can’t deal with this anymore. And I look into transferring my files to Google Drive. Giving me 15 GB of storage FOR FREE! I try to export my files to drive, only exports one file. I search all around! Nowhere does it say “export to drive”. I get I could have done it manually, but we’re talking folders and 6-8GB’s worth of documents, data, pictures, and whatever else. No way. I find a chrome extension, connect the account, let it sync my Dropbox to my drive! All of my dropboxes are COMPLETELY useless now! Don’t get me wrong, Dropbox is great. But hey lack in storage and refuse to give you options to transfer elsewhere. They don’t want to let you go.
Unnecessary changes
by Geza X on 2019/07/31 18:49
Sometimes simpler is better. WHYWHYWHY does everyone try to turn their apps into a social media platform? Why. I’ve tolerated the various updates and additions because Dropbox has done one thing extremely well: transfer files and sync them to my Mac desktop. In that one function Dropbox has an unparalleled lead. But Dropbox PAPER? No, we use google docs for that and always will. Sorry. Comments? Not needed, rarely used. Sharing? YESYESYES that’s what it’s for. Sharing files. Photo sync, sure why not? I don’t use it but good to have. I’ve watched many developers “upgrade” their apps right out of business, making them cumbersome and glitchy in the process. PLEASE STOP you have such a robust platform already! We don’t need the toys, it just makes the app messy and childish. It’s hard enough to keep things synced and shared over a variety of different uses. I’ve been using Dropbox for maybe 10 years and run a whole business with it. Has always worked properly and stood the test of time. Your desire to compete in areas where you aren’t needed is going to downgrade what you are #1 in—transferring and sharing files easily and without confusion.
“Camera Roll” is not the same as iOS’s Camera Roll
by SeriouslyDave on 2019/04/13 15:34
Reply to the Developer Response: The Developer’s reply discussed automatic photo upload. However, I was not talking about automatic upload and did not use the term. Therefore, I have modified my review to clarify. —- Review —- When manually selecting photos for upload from an iOS device, Dropbox is shows an iOS Moments view of iOS photos. Dropbox calls this “Camera Roll” even though it does not match the iOS Camera Roll. Worse, Dropbox does not offer a way to select photos for upload using a view that’s in iOS Camera Roll order. You have to remember the date you took a photo or do a whole lot of scrolling if you have more than just a handful of photos (scrolling is required because of the screen space wasted by an iOS Moments view). This is a not user-friendly approach. Another issue is that you must tap each photo instead of being able to slide your finger across the screen to select multiple. These are not the only usability issue I have with Dropbox and I use Dropbox less than I would like because of them. However, it still remains somewhat useful to me so I gave it three stars.
Camera Roll Does Not Auto Upload To Customized Folders
by Infamous334 on 2019/05/05 17:43
My biggest issue for a few years now is that when taking photos I could have those photos uploaded to specific customized photos. This was an option via settings 2 years ago but for 2 years now it defaults to a folder “Photo” with no chance of selecting which folder. My business has 7 field agents taking about 30 photos each day of real estate properties. I use to be able to create folders for each user and have their photos upload to their specific folder per device. In the office it was very easy to sort out which photos were taken by each agent. Now they dump all into one single folder “PHOTOS”. I have talked to development about this but they tell me it was a 3rd party license called Carousel that allowed them to upload to customized folders but they failed to renew the 3rd party license. Now I get emails stating as of May 7, 2019 my version of the product will fail to operate unless I update but when I go to App Store it tells me I have the latest version. Should the product fail to operate as of May 7, 2019 we will move everything to ICLOUD because the support and tools we need simply don’t exist anymore. This product that once was very good simply does not support my business workflow anymore.
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