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App name
Shutterfly: Prints & Gifts
Description
Welcome to Shutterfly, your one stop shop for cards, photo gifts, and app exclusive deals! EXCLUSIVE DEALS & FEATURES - ONLY ON THE APP! • Unlimited free 4x4 and 4x6 prints • Get a free 6x6 photo book a month to capture everyday moments • Unlimited free photo storage to save all the memories on your phone • Plus other great daily deals, only for our app users! SPECIAL DEALS, JUST FOR YOU Enable push notifications to be the first to know about all our great offers! NEW: FREE PHOTO BOOK A MONTH! Capture everyday fun with a FREE 6x6 softcover photo book every month. It’s quick and easy to pop your pics into a book that shares all of life’s little stories! Exclusively on the shutterfly app! CUSTOM CARDS & STATIONERY Make your photos shine with one of our premium foil-stamped and glitter cards in various sizes and trims. Choose from a huge variety of options to find the perfect sentiment and style that fits your family and friends. Be sure to check out our luxe tiny prints collection as well, with exclusive designs from top stationery designers. MAKE ONE-OF-A-KIND HOLIDAY GIFTS Create photo and home decor gifts directly from the shutterfly app. Share your favorite moments with family and friends. SHUTTERFLY KIDS COLLECTION Brand new designs and products just for kids! Shop backpacks, folders, pencil cases, notebooks, bean bags, & so much more. SHUTTERFLY PETS COLLECTION Shop playful pet gear for dogs and cats! Personalize pet accessories like bandanas or pet tags, and make sure your furry friend is comfy-cozy with a one-of-a-kind pet bed. UNLIMITED FREE PHOTO STORAGE Upload, store and organize your photos with unlimited free photo storage and save space on your device. We will never delete your photos, so you know that your pictures are safe and secure with Shutterfly. Upload from your app, then access from any device. THE WEDDING SHOP Wedding planning? Meet your one stop destination for wedding stationery, bridal party gifts, decor and more. Easily browse our designs in just a few taps and find everything you need to personalize your perfect wedding down to every last detail. THE BABY CORNER The best of our baby collection, all in one place. Create birth announcements, baby shower invitations, baby thank you cards, keepsakes and more in just a few taps. 100% happiness guaranteed.
About this great app.
by dulwig on 2019/06/19 23:23
Great App order book with my pictures in and just love it will keep doing the books and getting other Great things. Just love it
5 stars
by Santino's Mama on 2019/06/19 23:15
Love everything about Shutterfly! The customer service is 5 stars as well as the quality of anything you order!
Gina Carlos
by Gina M Carlos on 2019/06/19 22:37
Love it!
Great work
by flakenasty on 2019/06/19 22:30
Thanks to you guys I have a nice Ser of invitation in a short time
Priscilla
by buff2019 on 2019/06/19 22:25
Beautiful prints - timely sent
Free magnets
by Luvi's on 2019/06/19 22:22
I like how easy it is to make what you want
Prayonna
by Pray123450 on 2019/06/19 22:20
Shutterfly is great for printing cards for special occasions. Next, I plan to have pictures printed.
Awesome
by Catpishy on 2019/06/19 22:18
Even when there are technical issues beyond their control (internet) they are super responsive! The quality of their products is fantastic, and so with such helpful customer service it just adds to the confidence that if something didn’t come out the way you expect, they’ll listen and take care of you.
Live Shutterfly!
by yellowdaizies on 2019/06/19 22:10
Have ordered numerous personalized gifts from Shutterfly and love them all. They never disappoint!
#GREATQUALITY
by Yellowgirl85 on 2019/06/19 21:26
I have purchased many items from Shutterfly, cell phone cases, greeting cards, 16 x 20 prints regular 4x6 prints 8x10 , puzzles you name it! I ABSOLUTELY LOVE EVERYTHING! I have never been disappointed. The quality is GREAT with each piece I’ve purchased, the prices are unbeatable and the deals they offer with freebies are priceless. You can personalize so much with your most cherished memories. Shipping is reasonable as well. I will always order from Shutterfly
Shipping too high
by brooklynsnana on 2019/06/19 21:21
I wish that they had lower costs on shipping all the time. Sometimes, with their promotions, the shipping is higher than my items. Besides that, the products that I have ordered are always great!
Free phone case
by bg3366 on 2019/06/19 21:16
Love the way Products turn out from Shutterfly, however, the shipping is so expensive. I guess it it is better to wait for free shipping promos.
Discounts
by Hailigirl on 2019/06/19 20:38
Wow, I just got almost a hundred photos printed for less than $15 with shipping and tax included! Shutterfly is great! Such an easy, quick process. 100% recommend
Awesome app!
by LoriBesu on 2019/06/19 19:38
I like that I can make a photo easily on my cell phone! Thank you!
Best app ever
by Ginette T on 2019/06/19 19:35
My family gets to enjoy all kinds of things with a photo of their 1st grandson, nephew!! Everything comes out prefect & clean !!
Love it
by jrtrae on 2019/06/19 18:53
I make a family albums every year and Shutterfly makes it super easy. They always have deals going especially around the holidays.
Can’t pick up on the app?
by Jodells on 2019/06/19 18:53
Why can’t you order prints for pick up on the app? Lame what’s the point of having the app.
Awesome!
by Tkmtcats on 2019/06/19 18:15
I love Shutterfly!!! Excellent deals & pricing! Amazing quality! Highly recommended!
Best online shop ever
by TLV GG on 2019/06/19 18:15
Best online shop ever
Review
by happy custimer on 2019/06/19 18:12
Every order has always been excellent thank you !!
Shutterfly Me
by Shutterfly Me on 2019/06/19 18:12
Found it very difficult to maneuver through the editing process. ☹️
Great service
by cjhos on 2019/06/19 17:57
I love Shutterfly always good deals and great products! Highly recommended! My go to place for personalized gifts!
Love Shutterfly
by Cbrawner84 on 2019/06/19 17:46
So easy to use and such great gifts to choose from. In addicted to it. One of the best apps I have.
Plain out awesome
by Randycgjr on 2019/06/19 17:12
Awesome app to get personalized merchandise for yourself or great for gifts a definite must
Best photo store ever
by mattamark on 2019/06/19 17:11
Wonder site. I have ordered from Shutterfly for several years. The products I have ordered and received a- photo albums, shopping bags, coffee mugs, etc- have been of high quality. Their customer service is the best, bar none. I have, and continue to, recommend Shutterfly to family and friends. Adele Blech Broadview Heights Ohio
Good deal
by memelindamarie on 2019/06/19 16:55
Only reason I’m not giving it a 5 is I’ve received photos with heads cut off and discoloration.
1st birthday book
by Beaulah01 on 2019/06/19 16:47
Lots of options. Affordable.
Courtney
by texasgirl1618 on 2019/06/19 16:36
Like the coupons
Me
by Kmabm on 2019/06/19 16:33
Your app is very annoying because half the time it doesn’t work didn’t take my free shipping my order and I would add something and it would go out. I paid for shipping and it was supposed to be free. Do not like your app. Not the same as on computer. Didn’t have my stuff in my cart.
Nothing should be this complicated!
by Morjoy on 2019/06/19 16:29
This app gets more temperamental and difficult to use every time I try to use it! Been on hold to customer service for 15 minutes!
Photo Book
by Mommapete8 on 2019/06/19 16:13
This prep is a bit tedious. Took some time to figure out the process. Waiting on first project to arrive.
Nice selection of gift options
by CincinnatiRocker on 2019/06/19 16:11
I like what I ordered but haven’t seen it yet. I almost didn’t order it because shipping is too high. Maybe better to charge a little more for items and not so much to ship
Great app
by funichello on 2019/06/19 16:08
Easy to use and great promo deals
Love Shutterfly!
by Lyndslie22 on 2019/06/19 15:49
Fast shipping and great quality products! We’ve ordered prints - big and small, photo books, mugs, and cards - we love the quality! Easy to use app makes it even better
Awesome Deals!!
by Debbie2132 on 2019/06/19 15:24
Very happy with everything
Camille
by Camrawl on 2019/06/19 15:15
Great service and lovely books
Free Prints/Only Shipping!
by jlmmmmmmm on 2019/06/19 15:06
I ordered multiple 4x6 prints and all I had to pay was shipping! 63 photos for $8.00 in total! Would totally do this again.
What’s not to love?!
by Roxstar728 on 2019/06/19 15:02
Fantastic customer service. Customizable photo projects. Great storage options and free standard prints! Been using them for years. Love Shutterfly!
Shipping
by joan&rina on 2019/06/19 14:46
Your shipping is way too expensive. My “free” items cost me $26.97! That’s a bit ridiculous. I love you products and your customer service though. But you’ve got to do something about the shipping. I don’t think I was able to use the two discounts I was entitled to. Sometimes your discount system is confusing.
Gifts
by miller6566 on 2019/06/19 14:45
The items you offer make great gifts to give and receive and the quality is very good also
Fabulous way to keep photos and share snaps! Love Shutterfly ❤️👍
by Delby46 on 2019/06/19 14:16
🎉
Best Photo Options
by #BlessedNana on 2019/06/19 14:06
Love Shutterfly! 💕
Didn’t take my promo code
by gftshudbj on 2019/06/19 14:02
I know my code was not used by me and it said it was used.
Never disappointed!
by kndeck on 2019/06/19 14:02
Have loved every product I’ve ever purchased through Shutterfly (prints, holiday cards, & photo books)!
Really, shipping?
by Ghostmoth on 2019/06/19 13:57
All that you offer is really the best of this type of self-published book. So how about not gouging on the shipping. Just looking at the most current comments tells the story. I had dropped a star when I realized the shipping equaled the order of books. I cancelled. Over and over every time I put together another book and find that ridiculous shipping fee I cancel. So since no one has seen fit to respond I dropped another star.
Awesome gifts
by momoflovemonsters on 2019/06/19 13:52
Anytime I have ordered from Shutterfly, I have received very positive responses. My family loves the products they have received because they are high quality and are so personalized. Love love love them.
OUSTANDING PRODUCTS
by RShaunAnd on 2019/06/19 13:37
This website is outstanding wonderful! I have ordered several different type of products NOT ONE disappointing product yet! Fabulous job Fabulous service Fabulous products! Thank you!
Good Deals
by Aunt RaRee on 2019/06/19 13:19
Love Shutterfly, they give the best discounts to keep me coming back.
Shutterfly
by L. Schultz on 2019/06/19 13:17
Shutterfly was quick and mostly easy to use, it made good photo books. My only critique is that it doesn’t save design progress unless added to the cart, which is inconvenient when the book still requires editing. There were also limited and cliché background and template options, but Shutterfly, overall, made a welcoming and progressive experience that helped me get things done.
Shipping rates are horrendous
by hsjdidnnfkcosjwbdx on 2019/06/19 13:15
Shipping rates are horrendous and the prints are not always the best
Good and not so good
by bitlopr on 2019/06/19 13:05
I would like to order other products besides the free pictures but the quality is lacking so I don’t want to risk it. I receive prints that have the main focal point cut down or off the paper.
Orders
by TDoten on 2019/06/19 12:41
The Shutterfly site is so easy to navigate and love the free 4x6 prints!
8x8
by AlwaysCooking on 2019/06/19 12:29
Easy to find use!
Making memories last
by eaoolo on 2019/06/19 12:23
Shutterfly has helped me keep up with printing my and sharing my photos. I always have thousands of photos on my phone and few in my home. Now with the Shutterfly app I am constantly printing photos and making personalized gifts for my friends and family.
The Best!
by nikkie james on 2019/06/19 12:18
I LOVE this App!!!! I have been ordering stuff like crazy! Lol
Beyond satisfied
by January198991 on 2019/06/19 12:02
Ive been printing pictures from other Apps but only in Shutterfly that have the best qualities.
Quick, Easy
by Mom Lang on 2019/06/19 11:46
Shutterfly orders are quick, easy and always on time. Great customer service!
Love it
by uncle tony morocco on 2019/06/19 11:30
Thanks
Promo What?!
by B.Puddin on 2019/06/19 11:07
I’m giving them 4 stars only because I feel like some of the promos don’t go into detail about what they entailed. I tried to do the 10 free magnets and when clicking on the ad for the promo it takes you to the magnet design you can select, but from there, nothing but either preview or add it to your cart. I added 10 magnets of the same style to the cart and ended up with $89 worth of magnets. It just needs to be a bit more clear on what it is that you’re really getting and the steps to follow to get it.
Discounts
by Jloots on 2019/06/19 10:28
Don’t be fooled...nothing’s free here. The shipping just gets more expensive.
Love it!
by angiew1971 on 2019/06/19 09:47
I love Shutterfly! They make my life so easy to capture all my memories with such a wide variety of ways!
Best for Pic Creativity
by ElPlvGv on 2019/06/19 07:53
Omg They Have the Best Deals I Got Addicted
Great
by TJacko35 on 2019/06/19 07:05
Great
Love it! Easy to use
by Stiiiilll boreeeed! on 2019/06/19 07:03
Easy to navigate & never had any problems with the app since day 1. Thanks Shutterfly! 🤘🏻
Monan family photos
by Mama Monan on 2019/06/19 05:43
Love the ease of using their site .
Love this App
by Choclitfixx on 2019/06/19 05:17
This is the most convenient way to order photos. Great prices and the quality of the photos are good. They always have nice promos too.
Extent
by creating;) on 2019/06/19 04:59
This is so much fun to work with! Anyone could do amazing things here!!!
Fix it!!!
by Person looking for refund info on 2019/06/19 04:34
I usually love this app however this last week the app has done nothing but crash seconds after opening it. When you click app support, you basically get nowhere. Shutterfly please fix this app bug
Can’t apply more than one code
by jeeharri on 2019/06/19 04:31
Shipping is too expensive and it’s a pain that I can’t use a free shipping offer with the “free” albums they offer. So basically end up paying for book because shipping is more expensive than the book should even be. So annoying and does not want me to make more books.
I LOVE CREATING MEMORIES IN SHUTTERFLY
by PATTY RHODES on 2019/06/19 04:29
FUN AND EASY TO CREATE SPECIAL GIFTS FOR A LIFETIME OF MEMORIES
Simple and Fast
by Benson Yanez on 2019/06/19 04:22
The app offers free 4x6 prints just pay shipping! Crop your photos and the process becomes even easier and straightforward than before. It's super cost effective and the service is very user friendly.
Shipping
by pak1969 on 2019/06/19 04:12
I always feel I pay more for shipping than is warranted
Stars
by KELCAM77 on 2019/06/19 03:31
I find that the promotional items don’t get added to the check out
I enjoy Shutterfly! To many options and items to choose from!
by LENA&MASHA on 2019/06/19 03:30
Thanks for being such a great company!!!
C.A.B.
by c<3t on 2019/06/19 03:28
Trying this out...
Satisfied
by was a pain but im ok on 2019/06/19 03:06
I was highly upset after going to check out to find out two cups were out of stock and it automatically deleted the mugs and pictures. I had to go through thousands of pictures again to find the pics I had on the cups that deleted to put on a new cup. My pictures should have saved in order to put them on a new cup. Also, Shutterfly did not download all my recent pictures which was a pain.
Great photo books
by rotcivzerep on 2019/06/19 03:03
I’ve used this photo service for many years. The app is intuitive and easy to use.
Can only use one promo
by Rusty'sgirl on 2019/06/19 02:54
Very disgusted that i had a Verizon reward and couldn’t use that with their shipping promo - wont use them again
Greedy shipping
by HelenXNik on 2019/06/19 02:41
I think it’s absolutely ridiculous that I have to pay separate shipping for two items. The ONLY reason I’m buying anything from you covetous pigs is because I have a free phone case offer from Verizon! Will not be buying from you again.
Awesome deals
by Ashbw728 on 2019/06/19 02:38
Taking advantage of the 50% off sale and free shipping and super excited for my order to arrive!
Photos & notebooks
by ady91988 on 2019/06/19 02:32
Great quality love the way the pictures look
App for Shutterfly
by eboulton on 2019/06/19 02:26
Loved the convenience of the app, but would not allow me to add my promo codes. Was very frustrating.
Great!
by GuessWho02 on 2019/06/19 01:58
They get me every time with their awesome selection of gifts and personalized items
Totally awesome
by Steph-_6951 on 2019/06/19 01:48
The best site ever
Ordering prints
by funframe on 2019/06/19 01:48
The site is very easy to use. Shutterfly has wonderful sales. I get my prints in good time.
Really Easy to Use
by Michael Follette on 2019/06/19 01:41
Really fun and easy to use, but website and the app don’t fully communicate and there is some limited functionality.
Great Customer service!
by SusanSisk on 2019/06/19 01:26
I have been ordering from Shutterfly for a long time. Photobooks and gifts always are great quality. They also stand behind your order if anything is missing. Very satisfied.
Great app
by Wolfincountry on 2019/06/19 01:26
Love the free photos part! Not as easy on the app to make a photo book but decent
Review of Shutterfly
by supersonicblue1 on 2019/06/19 01:24
I enjoyed using the Shutterfly app. It is very easy to use and navigate. I love that I can upload pictures from my phone to my account for free.
Beautiful
by jlynn6681 on 2019/06/19 00:58
Every time I receive my orders, they turn out so very beautiful. From prints to blankets to photo books, the quality is amazing.
Misleading
by annoyed with customer service on 2019/06/19 00:35
Second issue I have had with Shutterfly and the only reason I placed this order is because I had already wasted enough time loading pics. The home page read “free shipping today only” and no where did it list exclusions. I made a huge order and loaded 250 prints only to get to the end to find that my promo code wouldn’t work. It gave me no reason so I then wasted more of my time by calling to find out why to which Maribelle then tells me it’s excluding prints. I asked her for a code that would be applicable since I was lead to believe I wouldn’t pay shipping and she wouldn’t assist with this. Will be finding another place to order prints.
Mouse pad
by rustys bar on 2019/06/19 00:26
Really hard to figure out how to pick product then download pictures, getting to checkout Confusing. Quality products I can’t wait for my mouse pad
Magnets & address labels
by rr & dc on 2019/06/19 00:22
Very unique & easy to apply. Free shipping a great promo !!
Awesome products
by rnice on 2019/06/18 23:36
Great site just finished Christmas shopping with some personalized presents, can’t wait to see everybody’s face, so unique, very easy to use
Misleading
by aunt celie on 2019/06/18 23:20
I love Shutterfly but their “special offers “ aren’t what you think. Be sure to read carefully and read the fine print. I give them 3 stars just because I have gotten some beautiful items. But they need to explain their offers better.
Love this app.
by Lizp22 on 2019/06/18 23:13
This app is very easy to use. Loads pictures very easily. I love to be able to see my pictures all laid out and displayed.
Love shopping at Shutterfly...
by dvcool2010 on 2019/06/18 23:08
Have shopped at Shutterfly for years... Bought many items for gifts and for myself... personalized items always bring a smile...
Wonderful customer service
by myork97 on 2019/06/18 23:02
Top notch customer service!
Go SHUTTERFLY!
by Busy Nana's on 2019/06/18 22:50
Thank you Shutterfly! You are the best!
My all time favorite, but shipping is costly
by Easy/fun on 2018/12/24 02:41
I really can’t say enough about Shutterfly. My only negative thing to say is about the price of shipping. It is kind of expensive and usually counts per item. That stops me from ordering more than I would like to! But I have had such a great experience designing, shopping, and ordering with them. I am absolutely pleased 100%. I have never had a bad experience with them. I have been ordering from this company for many years and have bought tons and tons of items. I order from them at least 2x a month and that’s not exaggerating. One time I received the wrong item only because it was around Christmas time. But I got the correct item a week later and never had to worry about keeping track of it. I love all of the promotions they send through my email. It keeps me coming back for more. I have ordered things for almost everyone in my family and given lots of gifts and there is not one that I can shake my head at and say I wish I didn’t order this. I am so very thankful to have found and be part of this company. If you are reading this and have ordered then you know what I am talking about. If you have not ordered then what are you waiting for. Stop reading and go right to Shutterfly and order something right NOW! You will be a happy returning customer for life. Truly amazing and very very happy. Thank you Shutterfly for making my holiday shopping and gift giving so simple and easy. Sincerely, A life long satisfied customer (2018)
Awesome company
by Speedygirl66 on 2018/12/10 18:04
I have been making Shutterfly books since 2010 and I’ve grown over the years making Shutterfly books of my grandchildren‘s life. At first I didn’t have a clue what I was doing so I called Shutterfly for help and to this day, the amount of help I received is beyond words. This company has employed people that are knowledgeable, have a lot of experience with computers, patience and most of all, they stay with me on the phone as long as it takes until I understand how to do something. Never once have I thought about going with any other company to make my photo books. This company offers so many items with ongoing sale prices and freebies. I have yet to pay for any of my mailing address stickers or any 4 x 6 pictures. I can’t say enough good about Shutterfly, but what I can say is, this is an amazing company, you won’t find better service anywhere, the prices are always right and I will be forever be grateful for the products that I have always received in a timely manner and best of all, if you’re not satisfied at anytime, Shutterfly is always willing to work with you And every time I’ve called they always before I hang up and say is there anything else they can help me with. I truly feel that as a consumer, this is one company that always makes me happy to have called and receive such great results when all is said and done.
Expert and patient tech support staff
by Hczder on 2018/09/01 02:46
I am a novice with Shutterfly and was trying to assemble a photo book from my iPhone. After 3 separate calls to your tech support team...my order was processed to my amazement and satisfaction. I called 3 times because after first problem I had was solved by your team, I felt I was ok to to continue on my own.. unfortunately, I continued to assemble my book only to run into another hurdle. Your patient tech support rep was supportive of me and spoke to me with empowering words that helped my confidence to continue creating my book. I was able to proceed with my assembly until I reached my third roadblock. By this time I was frustrated and gave up, but this book was very important to me to give to my daughter for graduating college with her MBA degree and my granddaughter graduating with her with her Associate’s Degree. I do not want to but it was important for me to call tech-support again. And the person on the other in once again very kind, very helpful, very patient, very reassuring and talked me through and process and my book was ordered. Just want you to know the character and caliber of people you’ve selected to work with your customers. I appreciate your choices. I neglected to get names this time but I need tech-support again I will have names to pass on to you. I am at 5 Star in satisfaction Shutterfly customer.
Baby Book
by J&L Special NANA on 2019/02/10 22:19
This was my very first attempt on doing a baby book ever. I wanted to do a book for my first grand baby. Of course, I wanted it perfect. I was lost on how to even start the project. So I called Shutterfly, they were so kind, helpful, courteous and very patient with me. They held my hand each step of the way!! I spent many many hours doing the book SO MANY details which meant SO MANY decisions to make. But it was well worth the effort. I had originally planned on making a book every 3 months until 12 mos then start doing one yearly. Well, needless to say Nana never got there , now I have my second grand baby and I need to make one for him as well, but trying to find the time is difficult for me especially having to go through 8900 photos!!! OMG I need to learn how to organize my many photos into their own albums so I can make more books. I am Very electronically challenged!! But Shutterfly has wonderful customer support. I wanted to get some free magnets, but I couldn’t figure out what I was doing wrong so it looks like I am going to miss out on the Special. Keep up the good job Shutterfly. It’s a rare to get any customer service from anywhere theses days, but to get Really Good customer service that is Amazing and Refreshing because that makes Shutterfly stand out ever more!! 👍👍👍
Good App, Nice Products, Horrible Shipping
by Lauren E.S. on 2018/02/07 02:49
So I’ve used the app fo a while, made several photo books on it, and it’s ok. I like that I can easily save my photos and access them again. Making the photo books is pretty easy, but don’t make a big mistake, like suddenly changing themes, or all your work will disappear never to be retrieved. Your edits between the website and app don’t communicate nicely either, which is super annoying. My biggest complaint? Their shipping. You’d think you could save some money by ordering two or three books at a time and shipping them at once, but the price to ship nearly doubles or triples with each product of the same kind you add to your cart. And if you’re ordering different kinds of items, like a book and a magnet, well then you’re really gonna pay through the nose. Plus, you’d think it would arrive pretty quick for as much as you paid for it, but you’ve got another think coming; takes nearly two weeks for the thing(s) to arrive, even though you had to sacrifice the child you made the photo book about just to get them shipped. Anyway, I keep using it because I’ve got a lot of pictures in my account and I don’t really want to go through the hassle of transferring them to some other company, so I’ll stick with Shutterfly for a while keep making photo books that sit unordered because I can’t stomach paying $8 for that thin orange envelope.
Beyond Frustrated!
by Malysa5301 on 2019/03/22 03:13
I wanted to love this app. I really did. If it worked right it would be great. Especially because of the deals. I've spent hours making one 8 by 8 photo book because it wouldn't save my project. I started on the app and when I went to order it said "can not connect to Shutterfly check your connection". I had full bars of wifi and everything else was connected and running fast. I finally switched to the laptop. I managed to finish the book despite having to redo most of it. Now I'm still in the process of ordering. 15 minutes later it's still "spinning" I guess verifying my cc. It's "Erky" to say the least. Please Shutterfly fix these bugs and the app will be great! Update! After all my frustrations I’ve used this app several times to send my boyfriend cards, prints, and photo books. He love love love all of them. I can’t tell you how happy he is to get stuff from Shutterfly and always talks about the Orange Package. He gets so many compliments about the photo books and always has me telling other guys gf’s and wives where to get it. So I’ll say all in all I’m satisfied and it was worth it. I was just irritated this day when I was trying to make this book. Since I’ve made several with no issues. Thanks again Shutterfly
Hell on Earth
by DeltaDawnTamara on 2018/06/13 02:29
So...I’m traveling and I needed to order by this morning to get my husband his Father’s Day gift on time. I started trying this morning. I don’t have my password on me since I’m in a different state. So I tried to reset my password and your interface sent me a link to the “Reset your password” button page. When I emailed you you asked for verification of who I was in a way that there is no way I could have done it traveling and I’m not sure I could do it not traveling. All I wanted to do was order a mug for my husband’s father’s day. By the time I get all of this done my phone is at 10% and I am in downtown DC with no charge cable. I spend 24 bucks to get a charge cable so I could use a friends battery. By the time I got a cord the mug will not be there by Father’s Day and I can not get your app to take my credit card. We had to use a backup email my friend had and she created a new account just so I could place the orde, which I could not place until now because the app would not take the credit card information. So now at 10:30 at night the order for a Father’s Day gift went through but will not be there until a week too late. I’m so frustrated, disappointed and upset. What should have been a great experience was horrible. Why do I have to have an account for you to allow me to spend my money. And why are you having a technical glitch that would for me to “prove”who I am. Well I just though you guys should knows
Review
by I dont have rhe time on 2018/11/29 08:44
Shutterfly is easier to use than the other sites I’ve tried but it still is difficult to use. It needs to have prompts or a chart that explains how to solve basic problems and what different symbols mean. For example: As soon as u select ur photos u want to use for ur book the system automatically plugs them into the pages and chooses the layout To change the order the pics are in and to change the layout then is very difficult. Through much time consuming trial and error I finally got the pages limited to one photo per page like I wanted it but I wanted them in order from oldest to newest and without spending many more hours I had to settle for a mixed up order that makes no sense because I couldn’t remove pics easily and replace them with the one I really wanted on that page. The few I managed to change were just luck. I couldn’t do it consistently because I couldn’t figure out what I did that made it possible. Sometimes what I did made it work and the next time it wouldn’t work. I think the app needs some work. The friend that helped me finish my first book transferred my information to our website. She said she never used ur app because it was too difficult. Several others Ive visited with said the same thing about the app. That it made it too hard to make ur own choices.
Love Shutterfly!!
by ajleishman on 2017/12/08 18:52
This review isn’t as much about the app as much as it is about the company. I have used Shutterfly for several years and haven’t run into any issues until this year. I always order calendars this time of year, two for my in law side and two for my side of the family. There are different events stored in my Shutterfly for each side of the family. Somehow (without me going in and checking to add the events) the calendars for my side of the family came with all events under the calendar section. So my in laws birthdays showed up on the calendar when they shouldn’t have. And I did preview the product. They were not on there when I ordered. I contacted Shutterfly the day they were delivered via email, and they contacted me back within two hours and helped me fix the issue and helped me reorder free of charge with rush shipping. They have been so fantastic to work with, and have wonderful customer service! I will continue to use shutterfly and recommend them always! I do also love the app, it has a few glitches here and there, and I tend to do the majority of my stuff on my computer.. but from what I’ve used the app for, I love it! Thank you Shutterfly!!
Excellent customer service made up for terrible experience
by scott333... on 2017/12/14 22:16
Update: While my first attempt at creating my calendar was really frustrating, and almost all of my pictures were sideways when I double checked my project the morning after I placed my order, the great customer service turned my 1 star review into a 4 star. They were super understanding and cancelled my order so I could correct everything and upgraded my shipping so that I would still be able to get it before Christmas. Original post: Just had a horrible time using the iPad app. Was disappointed that not all of the design options available on desktop were available on the app. After I would finish putting photos into a layout and return to the page later sometimes photos would be missing, certainly hope they are all there when I get my calendar! Also not all photos would drag and drop into all layouts which was extremely frustrating. Even more, when changing the background only the top half of the calendar background would change so it didn’t match the bottom, making it a totally useless feature. Checkout was fine, glad you guys got that working smooth so you can get your money🙄. And excuse me but $8 for shipping after all this was simply infuriating!!!
App has a glitch
by Unreliable Ordering System on 2018/12/23 16:56
The app is easy to use but is unreliable. I placed orders for making 4x6” photos. I needed 5 copies of each print, as I was making photo albums for my family. I had to hit the plus button for each photo 4 times to get up to the total of 5 for each photo. Obnoxious and time consuming. Placed my order and received it yesterday. Problem is I only received 1 copy of each photo. I thought maybe I messed something up because I looked at the order confirmation and it said only 1 print was ordered for each photo. I assumed it was a mistake on my part...until I placed another order. This time, I placed an order for 3 copies of each photo. Set every photo to 3 copies. Had someone else check to make sure I had put each picture to 3. Again, obnoxious and time consuming. Placed the order and immediately checked my order confirmation. On the order confirmation, most photos said that I had selected only 1 print for each. I immediately canceled my order. So long story short, the app works if you only want to order 1 print of each photo. Any more than that and the app messes up your order. I do like the fact that I can get offers for free products through the app (despite expensive shipping). Overall, Shutterfly has great quality products but definitely disappointed in this glitch in the app, as it made the orders unreliable.
Quality products, not always user friendly
by Princess Aurora's mom on 2018/08/13 05:16
Pros: Price is good as long as there’s a sale, (and there are frequently good sales). The picture quality is great, and there are a number of good products to choose from. I can upload directly from Facebook, which helps when using a different device for locating the pictures for upload. Cons: If you are not using the right version (desktop version versus app) with the right device, it’s not going to work right. Trying to make a photo book on a mobile device was useless. Using the app just now, the couple of features that I could not find were the option to save my project as I was working on it and the option to edit the photo itself (beyond sizing) in-app. Not being able to save the project with so many pages was scary. There were some instances where the text or photo seemed to do its own thing, and I could not universally apply the same font and size to all the pages, making the project tedious. I know on the desktop version of the site, I can save as I go, but then changing out pictures doesn’t want to work, at least not while using a tablet. Nonetheless, I managed to put together a great book commemorating a great family vacation , and can’t wait to see the end result in the next couple of weeks!
Never been disappointed
by msmommyfied on 2018/03/28 09:28
You're always getting discounts. If you see something in the offer that would be great for a gift, get it then and save it. The discounts are really great. We've gotten a free canvas print twice now. The emails may get annoying, but I just swipe and delete. When one pops up that catches my attention- I look into it. You can have it automatically download your pics, and they’re there. (Kind of nice way to store your pics). 4x6 and 4x4 prints-are free just for using the app. Shipping only. No subscription at all. The shipping was $22 for they’re highest order number-250 photos. I'm not the person who goes crazy and gets picture gifts and prints for myself or others. I printed a lot of pictures in bulk to have print versions from my phone. Then I see something cool. I got the photo book for "grandma." The canvas (shipping only) I got 2 free 8x10’s and ordered my 2 girl’s school pics to send to grandparents for their wall. I take advantage of what they offer at a price that's sometimes hard to pass up. But overall- great app. Took me some time to figure it ALL out. But it is easy to use.
Ridiculous shipping prices
by Curlygyrl on 2018/08/01 04:04
I was going to purchase 16 items and 163 prints. I did have five promo codes, three which came directly off the App. Right before I was going to check out I saw “free shipping if you spend $39!” So I went back and made a nice desk top frame and added a notepad to total over $44, to make sure I spent over the $39 for the free shipping. At check out it now cancelled off 2 of my promo codes for some unknown reason and they were still charging me over $36 in shipping. I did read the fine print that said 4x6 photos were not included in that discount, which was fine, but why are you charging me $36 for 10 magnets, a reusable shopping bag, and 163 prints? I then deleted the prints and figured I could print them at Walgreens for 10 cents, because they are on sale all the time. Even after cancelling the prints which were excluded from the free shipping, my shipping cost was still $27! I don’t understand. I love Shutterfly and the promos, coupons, etc... but they need to do something about the shipping. I think customers would rather pay for the “free” 4x6 photos then pay $30 in shipping for them. I ended up spending $8 and deleting all of my other items I spent 2 hours working on, because I wasn’t paying $88 for the few items I was purchasing since all of them were excluded from the “free shipping if you spent $39”.
BEWARE!
by mmmmmnnnnooooooppppppppppppp on 2018/12/27 10:56
I have had multiple orders with delivery or print issues (ordered consecutively) This issues are anytime I add text. I have used the app on each order that has been wrong. Customer service has not resolved any issue. In one case I contacted customer service via email, immediately following receiving order confirmation email that indicated that the photo book I ordered was being sent to my billing address and not my shipping address. Although indicated on the app, the address defaulted at the order point. Customer service asked the correct address, I responded with the correction immediately. I received second email asking the same question again, I gave the address again, I was sent an email saying now my item would NOT make it by Christmas because it was now a reorder (even though I paid for rush shipping), I responded with this concern, heard nothing for two days and receive a final email saying that the item was on its way... to the original WRONG ADDRESS! Separately, I have had the app default and print my billing address on envelopes when I have indicated a shipping and return address. I have not had any issues resolved. So, while the products are very nice and image quality in nice when, you could wind up paying much more that you thought and be scrambling to cover up misprinted labeling. !!!BEWARE!!!
Beyond Exceptional!
by sutherlin pride on 2017/11/27 05:18
Customer service! ..incredible! Quality... the BEST!! Shutterfly has the absolute best promos (if you subscribe to their emails/app)..they basically send freebies/deals almost every day! The ONLY thing you ever pay is shipping but that is okay bc everyone has to pay for shipping! Shutterfly was my go-to for my wedding invites, thank you cards, new year calendars, annual photo books, boudoir photo book for my husband to-be, and all of my personalized gifts for birthdays and Christmas for my closest friends and family, in-laws, our-laws (lol) and entire wedding party... I also have a huge family, AND just got married Oct 14! Shutterfly was my go-to source for to personalize all of my wedding gift thank you cards, engagement photo books, wedding photo books, wedding guest sign in book, and the best part, they save all of my photos in a cloud (free of charge like Facebook used to)! Their customer service reps helped me personalize, customize and perfect each of my needs they are incredible! I do my research, and have found that there is no one better than Shutterfly! Trust a bridezilla on this one!
TIRED OF TRYING WITH CRASHING APP!!!
by LuvBunny13 on 2018/03/26 09:04
This app is the absolute worst I have ever used? 1st I was working on 2 different photo books, then the app started crashing. Everything was ok at first then I noticed I lost one of the books I was working on. No big deal cause I still had one. I worked with it for 3 weeks because the app kept crashing, then it wouldn't upload any of my pictures. Today I try to go in and finish my saved book only to find out all of my info and my book was lost from the app crashing. I have been trying to start all over without a comolaint, BUT the app has already crashed on me 10 times. I can't even put 1 photo in the book without it freezing or completely shutting off. Now you people want a review and for me to refer my friends? You have to be joking. There is no way I would recommend this app to anyone!! I have lost 3 books and I don't think I want to continue starting and restarting every project that I would like to have. The main reason I have been working so diligently on this book is because I want to give it to my mother. My father passed away a little over a month now and I have been trying to make this book of them for her. Now I can't even get that to work! WHAT DO YOU SUGGEST?!? I am very dissatisfied, disappointed and frustrated. Thanks for NOTHING! I didn't even want to give any stars for this app
Love the cards, not the app
by Bubster 15 on 2018/12/09 07:24
I’ve been using Shutterfly for my holiday cards for years and we always get compliments on them. I love the variety of styles and the options of cards that allow several photos. The only thing I don’t like is the app- it kept closing itself when I would try to preview my card in progress. When I would get back into the app, I would have to start all over. In the app there wasn’t the save option that I’ve used on the website every year (at least I couldn’t find it). I must have spent 1 1/2-2 hours remaking the same card many time that I wanted to purchase. I finally tried previewing the “pre-made” card that popped up automatically after going into the saved album that I’d created earlier. The app didn’t close when I did that and I was able to then add it to my cart. From there I could edit it and preview it again (without the app closing) after I rearranged and fine tuned the photos. From there I could add it to the cart again so that I could actually place the order. I’m glad that that worked because I was about to give up on using Shutterfly for our cards this year.
Terrible user interface
by Rabidreader23 on 2018/07/15 11:47
This app is horrible. Wanting to work on a photo book on my iPad instead of firing up the desktop computer I downloaded this app because Shutterfly won’t let you edit a book in chrome or safari on the iPad. (I don’t have this problem with other publishing companies.) First I am FORCED to upload a minimum of 20 pictures for a photo book (I had 17 for a baby book I am making). Then it automatically populates them into a book and I can’t remove the extras from the photo tray. The book is blank and I have to choose the design AFTER the photos are added. No way to preview designs first. Design choices are cheesy and limited compared to what they offer to work with online. That’s as far as I got before I deleted this app. Waste of my time. The only reason I come back time and time again to Shutterfly is because they offer so many “free” items (but don’t get me started on their ridiculous shipping costs). To be honest the print quality isn’t that great and it varies SIGNIFICANTLY all the time. I’ve had to contact customer service frequently for photo books that have terrible print quality (over saturated, too dark, etc). I definitely don’t see any merit in using this app. It offers no advantages to using Shutterfly other than you don’t have to be on a desktop computer.
Household Staple. For real tho.
by My 2 ¢ on 2018/06/09 17:53
Shutterfly has been my go-to for pictures and personalized products for 5+ years now. I appreciate the ease of use and their selection never seems to disappoint! The app makes it easy for my procrastination-prone attention span to quickly select and order free prints to keep the fam in the “my-kid-is-growing-too-fast-I-can’t-keep-up” updates (and my few and far between letters, but no one minds BECAUSE THEY HAVE A BUTT-LOAD OF PICTURES! Win-win.) Free (well, shipping costs) also means less excuses to put it off, which I obviously benefit from. Quality is always awesome as long as I am aware of the dpi and resolution of the pictures I’m using- I mostly use my phone camera and haven’t had any problems (and I’ve ordered tote bags, books, prints, art prints, magnets, greeting cards, announcements...). Now if I could only sit down long enough to put together another book. Oh wait! They save your progress on all your creative endeavors!! Really do appreciate the convenience Shutterfly affords it’s customers- it truly is a staple in my home.
Good but not user friendly
by Not Impressed 2018 on 2018/05/24 06:28
I like the choices, but the app is not user friendly. It seems easy enough, but there are some major hiccups. For one thing, when you add something to the cart, it removes all the pictures you’ve chosen other than the ones you’ve used. So if you’re getting multiple things, you have to go back through and add all over again. For me, that is a HUGE issue bc I like to compare. So it was awful. Then at one point the app just closed. Either bc it was overwhelmed or I was taking too long. Hence the 2nd issue for making me go back and re-add all the pics I already chose. I already once spent a VERY long time (8hrs, embarrassingly enough) and at the end, after I placed my order guess what? There was no order, and there was no saved work. Awful awful awful. I wanted to vomit. I literally didn’t sleep, and literally spent the entire night doing this. That was my first experience. Tonight I came on here for three pictures that I needed. I saw a great deal. Not only did it take me 1.5hrs, but in the end I ended up spending $55 for my “freebies” and like 5 pictures I got. $33 in shipping. Anyway, it is a lot of time, a lot of effort, and a lot of money. So I’m not impressed.
Mobile App Needs Work
by FotoFan43206 on 2018/02/11 21:35
I was trying to create a wall calendar from my phone. You can't personalize any of the dates and you're incredibly limited in the layouts: I remember making a calendar on my laptop a year or two ago and I could change/adjust the photo layout, both by making a picture larger or smaller AND adding text or "stickers" (little illustrations) wherever I wanted. It probably took me SIX hours because the app kept closing on my iPhone and then when I could finally log back in, all of the pictures that I had added/removed from the pool of pictures available to me would be gone and I would be starting over with original pictures I uploaded. ALSO, I would select a picture not being used in the calendar and go to delete it (so I could work around that ridiculous maximum number of uploads), only to be met by a pop-up telling me the picture was being used elsewhere in my book and did I want to delete it? Well, I knew I wasn't using, a picture of my dog, for example, so I'd drag it to the trash and *POOF!* a picture of my nephews would disappear from the calendar page I had already designed...but my dog's would stay?! Took WAAAAAAAY too long to complete this project. This app needs some serious help :-/
If you care about grammar in your keepsakes, app is not worth it.
by Mado's mom on 2018/04/08 16:48
Got a 6x6 Photobook printed using the app. Carefully typed everything with proper grammar, as this was going to be a keepsake. Upon receipt of the book I realized all the apostrophes had been removed from all text entered, which I did not see when making the book due to the ridiculously small size of the print in preview mode. I went back and looked at another project I had in the works, and sure enough, all apostrophes had been removed from that as well. After figuring out this was an app glitch I contacted customer service and they kindly gave me a credit for the book. Hoping the glitch was temporary I asked if this was something that would be fixed in future; and here is the reply I got: We are sorry to hear that your order did not turn out as expected. We are sorry to inform that we do not have an option to add or prints "apostrophes" in app. However, you can create the photo book in your website account and can add "apostrophes". We would like to inform you that "apostrophes" sometimes will not print in products. Please use full expansion of the word, so there will be no issue with the text printing on the product. Oooookay then. Let’s not get into possessive nouns or pronouns then....I’ll just use the website.
Stick to the desktop
by 2MamaBear on 2018/12/13 17:10
While I love Shutterfly, their process leaves room for improvement, and the app is even worse. No filters on the app for the time-consuming wading through of all the card options? Really? At least the desktop version gives you that to simplify your choices. Both versions need an “undo” and “re-do” functionality since the whole process is about trying what is most visually appealing and sometimes going back to what you started with. Didn’t see any of those types of tools, which meant having to swap photos and constantly re-edit them each time they were moved. I love the card template style options, but you need to allow more customization for the quantity, rearrangement and resizing of photos for more personalized options. I realize the less visually inclined may not produce a project worthy of the Shutterfly name, but it is their family being represented and they should have that option. Busy, and larger families may want to use more than 6 photos without the added cost of gatefold cards. Last, but not least, have an auto-save for those who forget to save often. Having the app crash in preview mode after having spent a lot of time on creating their masterpiece only to find all their work obliterated is not good business.
Handy but difficult to manage
by Capemayer on 2017/11/19 06:35
It’s great to have an app to conveniently order pics off your phone but it’s very difficult to manage to do a book project. Navigating the options, editing photos bc when they were selected the app automatically cut off part of the original pictures which was often people’s heads , and trying to figure out what you’re supposed to do, or pics weren’t clicking and dragging to move etc. was extremely frustrating.( had to move to my laptop for that but ran into the same problem there ) Also when ordering free prints, after placing the selected photos in the cart, I wanted to add more pictures and there was no obvious way to do that . So I had to place the order as it was and then start another order which was annoying. Also the advertising said 50%off photo books but as I torturously made a 50 page book at checkout it only took 25% off bc of the 8x8 book size I chose . After several hours trying to arrange the book in order ( bc the book program randomly places them ) and fixing cut off heads I was afraid to change the book size to get 50% off and have to spends hours editing again.
It’s the little things...
by Xiao Ling-Sai on 2018/06/17 16:06
Love using this app. It’s super easy. Have gotten the usual stuff I’m sure most people get like photos, Christmas cards, and address labels made, but I’ve also gotten some really lovely gifts too like deck of cards for my sister with pic of us as kids being silly, jewelry box with my husband’s grandparents photo on it for his aunt after her mother died, and a pen holder for my husband’s desk with one of our wedding photos on it. Plus, we’ve got canvas pictures, a puzzle, photo book, and a notepad. My mom loves her coffee mug covered in photos of my sister and me from when we were little. It’s nice to see a pic of family when you’re having a hard day at work and you reach for a pen or a cup of coffee only to see happy memories suddenly... makes you remember why the struggle is worth it all. The winter holidays will be here soon enough. It’s a wonderful time to let people know that they matter and that you haven’t forgotten about them by sending them a card. That’s next on my to do list. Thank you, Shutterfly!
This App is frustrating and unreliable.
by HastaManzana on 2017/12/11 03:09
Last December, I created two photo books and a card with no problems! This year, I was determined to make one book and a card, but the app I used last year had to be “upgraded”. Since 2 December 2017, I attempted to purchase the album and customized cards I created, but the new app had several grave problems. First, the work that literally took me hours, would not save, so by the time I reached the purchasing part of the process, I had nothing in my cart. That happened the first day. Frustrated, I waited several days and began again. This time, the items that I placed in the cart were there, but, I was unable to make my purchase because the app “encountered a problem” and after three tries, I gave up. After about half an hour, I attempted to make the purchase again. Same problem. So, I returned the following day. Nothing was in my cart. I had to start again. And, unfortunately, I had to try to redo both the card and album more than five times. If I had been a different person, I would’ve given up and tried another company. This last time was the charm. I made the book and the cards and was able to purchase them tonight. Next year, I’ll try another company. I do not recommend this app!
Now Has Issues!
by Kathryn8888 on 2018/12/08 18:05
I’ve used and loved this app for a long time (see review below), but for the past two months anything I try to order is a waste of time. I go through all the steps of creating my product of choice, as soon as I’m finished, if I select Preview, or Add to Cart it throws me out of the app. The first time I thought it was a fluke. I’ve tried several times and it’s two months later and it’s still happening. It’s very annoying to add 5 photos to a collage only to for the app to crash. I’m not wasting my time anymore. It’s too cumbersome to do it online on my phone. I could use my laptop, but I don’t get the app bonuses. So, until this is fixed, Shutterfly has lost my business. No more testing with collages, single photos only. But, I’m only going to test it for so long before I just delete it. I've used Shutterfly for years and have always been pleased anything I ordered. This app is very easy to use. My one critique is when ordering prints, I picked the photo and size I wanted, added it to the cart and when I select continue shopping, I get returned to the main menu. It's not a big deal, but I'd kind of like to stay in the section I'm shopping in when I add an item to the cart. Easy enough to hit home when I'm done. Still love the app.
Photo Game Changer
by OrageMortel on 2017/10/24 18:57
I normally don't write reviews. However, this app and website have such great promos, you can't beat it. If you're old fashioned like I am, you like having scrap books and photo albums, but printing pictures is time consuming and usually expensive. I just ordered two 8x10 and 200+ 4x4's and 4x6's and they were all FREE- I just paid S&H. Isn't that crazy? The site is easy to use with bountiful promotion codes. I'm looking forward to making a permanent home for my photos, thanks to Shutterfly! EDIT- the app has gone downhill a great deal. Initially it was very user friendly; now, it is impossible to make a photo book, and they have gotten rid of the simple 4x4 magnets that I was buying to cover a gun safe in beautiful pictures. Also, even though the promotion ends in five days, the app is not triggering an update so I can take advantage of the free calendar promotion. What is up with that? I was enamored at first, Shutterfly, but my interest is waning since you’ve taken away my favorites and also halted my project.
Shutterfly blew me away!
by SabrinaKrazyyy_ on 2019/04/11 21:51
This is my first time ordering from Shutterfly. After reading the reviews I thought I would go ahead and try it out. So I ordered about 10, 4x6 photos. And the monthly free scrapbook. The shipping fee is at a great price so I didn’t care. It also tells you what’s the expected date for it to arrive after it’s been shipped. So, after I got an email confirmation saying it’s been shipped, 6 days later it arrives (which is today.) It arrived about a week early than it said it would on the email, so I was surprised. I open the package, and the prints are absolutely amazing. Nothing wrong with the color or picture itself. 10/10 quality. And the scrapbook is amazing, the quality of it is nice. With the pictures you also get coupons for other companies along with it. I can’t wait to give it to my boyfriend for his birthday among other things. Shutterfly is a 10/10 company and I’ve already recommended it to a friend. Now she’s gonna go and print out pictures aswell. Thanks Shutterfly! ❤️
Shutterfly making lifetime memories
by S. L. Sims on 2019/06/15 07:23
I am so impressed with the selection different items from $5 dollars to beautiful pillows and blankets. Being a mother of 3 children and 12 grandchildren between my husbands children and my own to keep visible a framed picture current whether it be small or large picture. With finding the many many options I have on Shutterfly the older adorable funny pictures that I wanted to hold on and keep forever have turned into beautiful items in my home so that I now can keep up current school pictures and keep the rest of all the many treasured pictures still visible on a pillow on my couch to the coffee mug I drink out of. This allows me to have a lot more room to actually sit that treasured mug! Thank you Shutterfly for all the amazing free offers and the discount on everything else! With all the compliments I also know where my gifts for the adults whether free or on sale I know I can get my Xmas shopping done from the comfort of home!! Thank you Shutterfly Team!!
NOPE
by Ash L.G. on 2018/05/07 04:27
I don’t think I’ve ever been more frustrated with an app... So I had a coupon for a free 8x8 photo book. Uploading the photos went smoothly, but it all went downhill from there. The following things happened over and over (until i just gave up): half of the pages would just be cut off without the ability to scroll up to see them; it wouldn’t allow me to add new pictures; I would choose a layout for a page and the next time I came back to that page it was a completely different layout; if I removed a picture from one of the pages to select a different picture, the style on that page went away so the whole book had decorated blue pages except for that one white page (and reselecting the style to fix it changes the layouts of all of the work you’ve done already so you have to go back a resize all of your pictures again). The most frustrating thing was that the cover and title page stayed blank no matter how many times I edited the pictures/wording/fonts so I couldn’t see what it would look like. I seriously wasted 4 or 5 hours trying to figure all of this out, and then i finally gave up cause i felt like throwing my iPad at the wall. Oh, and the “free” 8x8 photo book will actually cost you $8. 😑
Great idea with MAJOR flaw!
by Kbdepew on 2018/01/28 22:36
I was so excited to find the Shutterfly app and be able to create photo books and prints right from my phone! I created a photo book that turned out beautifully. I ordered about thirty 5x7 prints through the app. The photos had been taken on my iPhone 7. When I got the photos back every single one of them was poor quality and looked awful!! I was shocked after using Shutterfly for years and never having experienced this. I reached out to customer service and was told that when high resolution prints are printed as 4x6 or 5x7 sizes they don’t compress correctly and lose quality! If an app is designed to print photos from a phone then I simply can not understand how the quality of the photos from a very typical phone is incompatible! Also, if that were the case there should have been some sort of warning! Very, very disappointed that I can not actually use the app for prints but instead have to download every photo to a computer to resize them and then upload them to the website. This seems like it can’t possibly be right but I clarified twice and was told the same information, and my print are awful so I guess it’s true.
Solid App With a Few Bugs
by Justin238 on 2017/12/23 17:36
This app does what it is supposed to do most of the time. I only use it to backup photos to the cloud. When uploading them, it keeps track of what pictures have been uploaded from your device with a small "S" in the corner of each photo. When you go to upload them, you can manually select each picture or press "Select All" to upload all the pictures not yet uploaded. However, a few days ago, for no reason at all the app signed me out of my account. No big deal, I signed back in. But, when I went to upload some pictures it said that none of the pictures on my device had been uploaded, even though they had. Now I have to manually go through and select the pictures I need upload instead of just pressing "Select All". It wouldn't be a big deal, but I have a few hundred pictures to upload and would prefer not having to manually select all of them. If you guys could fix that, I would really appreciate it.
Love! ❤️
by Emily789432 on 2017/12/28 03:34
Absolutely love this company! I tend to order every year as a lot of my family live over seas and I send calendars and books as Xmas gifts. The products come out absolutely beautiful each time. They even resent me one of my orders because they saw that it might not get to me before Xmas and they wanted to make sure it did, so they reprinted and sent next day air mail so I would get it before Xmas. I didn’t even know it wouldn’t get there. Both packages arrived before Xmas and honestly I don’t know what more you can ask from a company. Recommend to everyone I know! Love love love! The one thing I always say to people is make sure you “preview” the items before buying. They will show you what it will look like and a lot of times you do have to move pics around to get it to look right. If you don’t do that it can come out a bit off and I can see how people can get upset, but it isn’t the companies fault that you didn’t “preview” before purchasing.
I really love Shutterfly.
by kaseyus on 2018/06/25 01:02
I have been hooked on making albums since I got back from our trip to Alaska. I really appreciate the 40% everything off, and most especially the free pages, because those additional pages can really rake up the cost of the album. I hope that Shutterfly will continue to give away all those promo codes because as long as they are available, I’m definitely going to be making more albums. The quality of each album produced by Shutterfly is excellent; from the cover to the pages itself. And that’s not just limited to the albums. I had the ability to order some coasters and they came out really good too. I only wish that they would allow us to order more than 100 photos. That’s the reason why I had to give it a 4 star instead of 5 star (I would give it 4.5 stars if there was an option for that). I understand that there has to be a limit or else everyone will be downloading 200 photos or more. Maybe Shutterfly would consider adding the maximum to 120.
I guess you get what you don’t pay for, as far as print quality is concerned.
by Mai Camp on 2018/10/01 19:05
The free prints from the app are a hit or miss. Could possibly be the megapixels on the cell phone camera. On the cell, the color looks fine, then when the prints come, it’s sometimes a little off. I don’t like the fact that I have to crop some of the photo out when editing the photo, when placing an order, because it doesn’t all fit in the frame provided. You can pinch the photo to make it smaller to fit and you can’t enlarge the frame either. I have done wedding invites, thank you cards and newborn announcements...all were beautiful and well done. My friends and family absolutely loved them. Even when Shutterfly mistakenly put through an order that wasn’t correct, they let me keep the messed up order and sent me the correct order. I def have no complaints about the deals that they provide. Except for the price of shipping on these free photos. Other than that, no complaints. I have orange envelopes all over my house.
Love using Shutterfly!
by feelincreative on 2018/11/17 03:21
I have to admit that it takes me awhile to figure some things out. Perhaps some options could be more user friendly, but once you get it down it’s so good. You have to be careful switching between mobile devices and desktop as features aren’t the same. You should create your projects on a desktop. You can upload from any device but the desktop version has the power you need to create. The good news is their customer service rocks. They will go the extra mile to make you excited about your order - even to helping you with features on your particular product or recommending options that will work well with your design if you ask for advice. I will use it again and again! Tip: Remember to always look at the Deals shown on the site when you first logon. Make note of the codes to use at checkout for free shipping or whatever the current offers are!
Driving me away
by jmnh h on 2018/12/03 20:35
After many years of Shutterfly, I have to find a new company to make my calendar with. I am working on an iPad, with updated safari, but can not use the browser. I am forced to use this very unfriendly application version. I have made books and calendars with many edits, texts, styles and layouts. The app is missing so many features. Number one. I can not add new pictures without starting entirely over. As I work on a project I normally realize that I do not have enough shots of one person or a particular event and can easily add new. In the app, I can not delete from my choices for the calendar or add any new. The + sign does nothing. I can go back and select the, but any attempt to then choose the draft to edit is hung up. There is also no way to really crop pictures once selected. There is a window, but you can not change the size without finding a new layout. You can not manually move boxes. You can not add stickers. In prior years I could put a small picture on actually birthdays, but this is no longer available. What a shame that a good product has been ruined.
Love the products, I just don’t love their deseptive pricing
by emmiedemily on 2018/10/23 02:04
I have been a faithful customer of them for years. I love their photo books, I made a nice big one each year... before kids, and for my first daughter’s first year ... I don’t have time to design anymore but I still do get their prints, photo mugs for myself and family at Christmas. I just ordered their “free” 4x6 off the app, and I did before, I think I ordered about 100 before and paid 10$ in shipping, and I just ordered 250 for about 25$ shipping... so in the end its about 10 cents a print for pictures better quality than your going to get from a Walgreens... so that’s how I justify it.... but there is NO WAY that it costs 25$ to ship a stack of 250 small pictures? Seriously? Good quality but it’s just Annoying when you think your getting a great deal... you are just paying a reasonable price... same with their photo books and mugs... take your time and make it nice and only buy when the 40-50% sale is going for a reasonable price....
Bring back OG Shutterfly
by major phineas and ferb fan on 2018/02/22 04:40
I’ve created 10 photo books or so on the Shutterfly Story app for my iPad. I really liked the options to customize layouts, text boxes, photo boxes & the ample backgrounds & stickers. But it seems those days are gone. My most recent book creation process was a pain because of the 100 photo limit that didn’t exist previously, & even when I deleted photos from my book to upload others, I kept getting a message that no more photos could be added. Another Pop up message was telling me that I couldn’t edit my book because the Story app wouldnt be available anymore but I could use the regular Shutterfly app. The problem is that this process is glitchy, & I had to create 6 “copies” of my book because the app wouldn’t let me edit because my book had been created in another app! I restarted completely in the other app thinking it would make it easier, but no, I kept having to create copies in order to get what I was satisfied with, which was less than I am accustomed to. My loyalty to this brand is wearing thin.
Phenomenal concept, horrendous reliability of app!
by Maxicub on 2018/09/30 15:45
The concept of Shutterfly is truly amazing! The theory behind the execution is also wonderful. The products they offer for the prices they have are also great. Their specials are spectacular! Why the one star rating then? Because for the fourth month since my little one was born I have been trying to use their app on a DAILY basis trying to order prints or work on photo books or magnets and other print on demand products they offer and EVERY SINGLE TIME the app crashes on me and I am unable to complete my purchase! Perhaps what is even worse, it does not save your progress or add the existing versions of the products into your cart before the crash happens. The end result?? Hours... COUNTLESS hours of time wasted. No more! I am done with them now and forever. Do I sound mad? You bet I am!!! The developers need to figure out a way to fix the constant crashes and need to configure the products to be saved automatically either into the cart or My Files somewhere within the app. The fact that very little can be done without losing hours of work, defeats the purpose of any specials, services, or convenience of ordering from an app.
Bat as happy with Shutterfly
by budley64 on 2018/01/22 20:11
I used to couldn’t wait for the new promo to come out. I would jump on my phone go to my pics and start my next project. Here lately though I have had some trouble with Shutterfly. I see notifications that they are having trouble loading my pics and my project do not go in my saved file. I have missed out on several promos because I couldn’t get no further than cart. I finally called customer service and they said I had a real clinch. The first time I got no results. Later I tried something else and it said something went wrong so I called customer service again and they said I had more than a clinch so they sent me higher. This was an app only promo so they credited my account so I could order off computer but did not tell me what to do to fix my problem nor have they fixed my problem. I’m thankful they credited my account but if I have much more problems I’ll delete the app and my account and save myself a lot of frustration. Thank you
Works for Me
by K h r y s on 2019/06/03 04:05
Shutterfly has always done an EXCELLENT job with my photos, whether they be iPhone images or full blown images in the RAW. I have ordered basic prints, massive wrapped canvases, photo mugs, address labels and more over the past several years and never had a single issue with quality or service! I’ve also given Shutterfly as gifts, such as gift cards or photo books. My only complaint is the photo book process — I never like the auto generated books and always want to create each page independently. This process takes a lifetime, hangs a lot, and tends to lose my progress and take the wind out of my sails in the middle of the creative process with various frustrations with the technology. I don’t enjoy making photo books with Shutterfly and typically don’t. Overall, I enjoy the company, worry about how they can stay in business with so many steep sales back to back, and keep going back to order more because the quality has been satisfactory at the very least.
Longtime user both by phone and pc
by TheCostumersManifesto on 2018/06/05 21:51
Technically I'm just reviewing the app, which is easy to use and so intuitive it just flows naturally. Nearly all my purchasing I've done via the app because it is so simple to do. However, greater than this is their online site, the downloader for PC and their user policies. I use shutterfly for all my classes. And I can rapidly upload an average of 400 photos a week, at high resolution. Students can access them free, get photos if they like, or just download them to print at home, free. The paid services are reasonable, and only apply to printing. The digital services are all free, the email once-a-week "we have a sale on calendars" (or prints, or coffee cups, or books, etc) is limited and non spammy. You never are hit up for more money for storage no matter how much you store, and their up loaders work faster than all other services I've tried. The quality of the print work they do is also great.
My Calendar
by Amanda Markadonis on 2017/12/08 21:17
I have never done a calendar with Shutterfly before. I have started one but never finished nor purchased one. Recently I finally created a calendar and ordered it. The calendar arrived way before I expected it to come which was great and I was so excited to receive my very first calendar. I opened it and to my huge disappointment the calendar wasn’t done completely. It only had Jan, Feb and March completed. Naturally I was upset, never having done one to its entirety and received the hard copy and finding it was completed I was sad, and very angry! It showed it all there! So I immediately call customer service and they are very apologetic and finally figured it out. They gave new the opportunity to get get another one free of charge and I just finished the new calendar and hopefully when I receive my new one I’ll be very pleased! I just want to add the customer service rep was very nice and I’m very grateful for all of her help with this matter!
This is a must have for printing pictures & pictured items
by Sheena Davis on 2018/03/11 17:06
So far, this has been the most simplest app for printing pictures & picture items. They always have awesome freebies- 10 free magnets, free 8x8 picture book or free address labels to name a few. I’ve been very impressed with the quality of the items I’ve received. I love that I can upload pictures from my phone, computer, Facebook or social media and it will store those pictures on my app. This makes its very convenient to make gifts or items for myself!! I would highly recommend this app if you love printing pictures (they also have free 4x6- just pay shipping) or printing picture items. It’s so much easier than going to the store & uploading them to the computer then waiting at the store, only to come back days later to pick up your items. This allows you to do everything from your phone and then have it shipped directly to you!!!
Incredible customer service!!!
by average16yogirl on 2018/10/06 03:59
Recently I ordered from Shutterfly to get a bunch of copies of pictures I love. I however didn’t order them properly, and messed up about half of the crops when l got my pictures back. That being said I was pretty disappointed, so I sent them a simple email stating what happened and if there was anything I could do to help the problem. Shutterfly responded back to my email within 4 hours very nicely. They told me step by step how I was supposed to crop my pictures which I would’ve never figured out myself, and gave me free economy shipping to reorder those pictures, and properly crop them. I am thoroughly impressed with their response to my email, and could not thank them enough! If you ever find yourself having a problem with your order send them an email and I would hope they help sort it out. Anyways highly recommend using Shutterfly you won’t be disappointed!
AWESOME PHOTO SITE ...... APP NOT SO
by DENE2216 on 2018/08/02 06:36
I have been using Shutterfly for years and love the quality of the products. I'm not liking at all the new format for viewing and arranging albums, you ruined a good thing when you went to this new way. Now since the ios 10 iphone update I can no longer even access the iphone for Shutterfly APP, when I tap the Shutterfly icon it drops me. I have spent literally hours on the phone with both Apple and Shutterfly and each basically blames the other. All Shutterfly could offer was " maybe wait until we do another update in the future" so it looks like they're one customer less and not too concerned about it. It's dropping on my husbands phone too so this is a problem on multiple phones. Come on Shutterfly, please make an attempt to fix this..... 8 weeks later, finally I am able to upload. I HATE that it's suxh a chore to just try to upload or change albumn cover. Please go back to older easier way. I do not like this new interface.
Rating Trends
0,0,446,187,0,358,0,396,0,250,216,0,326,138,0,334,150,209,209,150,89,0,0,569,211,241,171,212,228,146,170,139,189,238,208,222,165,183,229,273,0,504,0,430,0,489,0,530,0,440,193,0,457,238,0,678,0,395,162,0,432,0,0,600,139,150,211,0,499,187,221,168,151,183,221,161,180,216,175,162,195,0,0,0,0,0,1114,169,0,342
All Versions
4.0
212,994 total
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166,912
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20,243
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10,152
Current Version (9.11.0)
4.0
158,962 total
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App name
Shutterfly: Prints & Gifts
Description
Welcome to Shutterfly, your one stop shop for cards, photo gifts, and app exclusive deals! EXCLUSIVE DEALS & FEATURES - ONLY ON THE APP! • Unlimited free 4x4 and 4x6 prints • Get a free 6x6 photo book a month to capture everyday moments • Unlimited free photo storage to save all the memories on your phone • Plus other great daily deals, only for our app users! SPECIAL DEALS, JUST FOR YOU Enable push notifications to be the first to know about all our great offers! NEW: FREE PHOTO BOOK A MONTH! Capture everyday fun with a FREE 6x6 softcover photo book every month. It’s quick and easy to pop your pics into a book that shares all of life’s little stories! Exclusively on the shutterfly app! CUSTOM CARDS & STATIONERY Make your photos shine with one of our premium foil-stamped and glitter cards in various sizes and trims. Choose from a huge variety of options to find the perfect sentiment and style that fits your family and friends. Be sure to check out our luxe tiny prints collection as well, with exclusive designs from top stationery designers. MAKE ONE-OF-A-KIND HOLIDAY GIFTS Create photo and home decor gifts directly from the shutterfly app. Share your favorite moments with family and friends. SHUTTERFLY KIDS COLLECTION Brand new designs and products just for kids! Shop backpacks, folders, pencil cases, notebooks, bean bags, & so much more. SHUTTERFLY PETS COLLECTION Shop playful pet gear for dogs and cats! Personalize pet accessories like bandanas or pet tags, and make sure your furry friend is comfy-cozy with a one-of-a-kind pet bed. UNLIMITED FREE PHOTO STORAGE Upload, store and organize your photos with unlimited free photo storage and save space on your device. We will never delete your photos, so you know that your pictures are safe and secure with Shutterfly. Upload from your app, then access from any device. THE WEDDING SHOP Wedding planning? Meet your one stop destination for wedding stationery, bridal party gifts, decor and more. Easily browse our designs in just a few taps and find everything you need to personalize your perfect wedding down to every last detail. THE BABY CORNER The best of our baby collection, all in one place. Create birth announcements, baby shower invitations, baby thank you cards, keepsakes and more in just a few taps. 100% happiness guaranteed.
About this great app.
by dulwig on 2019/06/19 23:23
Great App order book with my pictures in and just love it will keep doing the books and getting other Great things. Just love it
5 stars
by Santino's Mama on 2019/06/19 23:15
Love everything about Shutterfly! The customer service is 5 stars as well as the quality of anything you order!
Gina Carlos
by Gina M Carlos on 2019/06/19 22:37
Love it!
Great work
by flakenasty on 2019/06/19 22:30
Thanks to you guys I have a nice Ser of invitation in a short time
Priscilla
by buff2019 on 2019/06/19 22:25
Beautiful prints - timely sent
Free magnets
by Luvi's on 2019/06/19 22:22
I like how easy it is to make what you want
Prayonna
by Pray123450 on 2019/06/19 22:20
Shutterfly is great for printing cards for special occasions. Next, I plan to have pictures printed.
Awesome
by Catpishy on 2019/06/19 22:18
Even when there are technical issues beyond their control (internet) they are super responsive! The quality of their products is fantastic, and so with such helpful customer service it just adds to the confidence that if something didn’t come out the way you expect, they’ll listen and take care of you.
Live Shutterfly!
by yellowdaizies on 2019/06/19 22:10
Have ordered numerous personalized gifts from Shutterfly and love them all. They never disappoint!
#GREATQUALITY
by Yellowgirl85 on 2019/06/19 21:26
I have purchased many items from Shutterfly, cell phone cases, greeting cards, 16 x 20 prints regular 4x6 prints 8x10 , puzzles you name it! I ABSOLUTELY LOVE EVERYTHING! I have never been disappointed. The quality is GREAT with each piece I’ve purchased, the prices are unbeatable and the deals they offer with freebies are priceless. You can personalize so much with your most cherished memories. Shipping is reasonable as well. I will always order from Shutterfly
Shipping too high
by brooklynsnana on 2019/06/19 21:21
I wish that they had lower costs on shipping all the time. Sometimes, with their promotions, the shipping is higher than my items. Besides that, the products that I have ordered are always great!
Free phone case
by bg3366 on 2019/06/19 21:16
Love the way Products turn out from Shutterfly, however, the shipping is so expensive. I guess it it is better to wait for free shipping promos.
Discounts
by Hailigirl on 2019/06/19 20:38
Wow, I just got almost a hundred photos printed for less than $15 with shipping and tax included! Shutterfly is great! Such an easy, quick process. 100% recommend
Awesome app!
by LoriBesu on 2019/06/19 19:38
I like that I can make a photo easily on my cell phone! Thank you!
Best app ever
by Ginette T on 2019/06/19 19:35
My family gets to enjoy all kinds of things with a photo of their 1st grandson, nephew!! Everything comes out prefect & clean !!
Love it
by jrtrae on 2019/06/19 18:53
I make a family albums every year and Shutterfly makes it super easy. They always have deals going especially around the holidays.
Can’t pick up on the app?
by Jodells on 2019/06/19 18:53
Why can’t you order prints for pick up on the app? Lame what’s the point of having the app.
Awesome!
by Tkmtcats on 2019/06/19 18:15
I love Shutterfly!!! Excellent deals & pricing! Amazing quality! Highly recommended!
Best online shop ever
by TLV GG on 2019/06/19 18:15
Best online shop ever
Review
by happy custimer on 2019/06/19 18:12
Every order has always been excellent thank you !!
Shutterfly Me
by Shutterfly Me on 2019/06/19 18:12
Found it very difficult to maneuver through the editing process. ☹️
Great service
by cjhos on 2019/06/19 17:57
I love Shutterfly always good deals and great products! Highly recommended! My go to place for personalized gifts!
Love Shutterfly
by Cbrawner84 on 2019/06/19 17:46
So easy to use and such great gifts to choose from. In addicted to it. One of the best apps I have.
Plain out awesome
by Randycgjr on 2019/06/19 17:12
Awesome app to get personalized merchandise for yourself or great for gifts a definite must
Best photo store ever
by mattamark on 2019/06/19 17:11
Wonder site. I have ordered from Shutterfly for several years. The products I have ordered and received a- photo albums, shopping bags, coffee mugs, etc- have been of high quality. Their customer service is the best, bar none. I have, and continue to, recommend Shutterfly to family and friends. Adele Blech Broadview Heights Ohio
Good deal
by memelindamarie on 2019/06/19 16:55
Only reason I’m not giving it a 5 is I’ve received photos with heads cut off and discoloration.
1st birthday book
by Beaulah01 on 2019/06/19 16:47
Lots of options. Affordable.
Courtney
by texasgirl1618 on 2019/06/19 16:36
Like the coupons
Me
by Kmabm on 2019/06/19 16:33
Your app is very annoying because half the time it doesn’t work didn’t take my free shipping my order and I would add something and it would go out. I paid for shipping and it was supposed to be free. Do not like your app. Not the same as on computer. Didn’t have my stuff in my cart.
Nothing should be this complicated!
by Morjoy on 2019/06/19 16:29
This app gets more temperamental and difficult to use every time I try to use it! Been on hold to customer service for 15 minutes!
Photo Book
by Mommapete8 on 2019/06/19 16:13
This prep is a bit tedious. Took some time to figure out the process. Waiting on first project to arrive.
Nice selection of gift options
by CincinnatiRocker on 2019/06/19 16:11
I like what I ordered but haven’t seen it yet. I almost didn’t order it because shipping is too high. Maybe better to charge a little more for items and not so much to ship
Great app
by funichello on 2019/06/19 16:08
Easy to use and great promo deals
Love Shutterfly!
by Lyndslie22 on 2019/06/19 15:49
Fast shipping and great quality products! We’ve ordered prints - big and small, photo books, mugs, and cards - we love the quality! Easy to use app makes it even better
Awesome Deals!!
by Debbie2132 on 2019/06/19 15:24
Very happy with everything
Camille
by Camrawl on 2019/06/19 15:15
Great service and lovely books
Free Prints/Only Shipping!
by jlmmmmmmm on 2019/06/19 15:06
I ordered multiple 4x6 prints and all I had to pay was shipping! 63 photos for $8.00 in total! Would totally do this again.
What’s not to love?!
by Roxstar728 on 2019/06/19 15:02
Fantastic customer service. Customizable photo projects. Great storage options and free standard prints! Been using them for years. Love Shutterfly!
Shipping
by joan&rina on 2019/06/19 14:46
Your shipping is way too expensive. My “free” items cost me $26.97! That’s a bit ridiculous. I love you products and your customer service though. But you’ve got to do something about the shipping. I don’t think I was able to use the two discounts I was entitled to. Sometimes your discount system is confusing.
Gifts
by miller6566 on 2019/06/19 14:45
The items you offer make great gifts to give and receive and the quality is very good also
Fabulous way to keep photos and share snaps! Love Shutterfly ❤️👍
by Delby46 on 2019/06/19 14:16
🎉
Best Photo Options
by #BlessedNana on 2019/06/19 14:06
Love Shutterfly! 💕
Didn’t take my promo code
by gftshudbj on 2019/06/19 14:02
I know my code was not used by me and it said it was used.
Never disappointed!
by kndeck on 2019/06/19 14:02
Have loved every product I’ve ever purchased through Shutterfly (prints, holiday cards, & photo books)!
Really, shipping?
by Ghostmoth on 2019/06/19 13:57
All that you offer is really the best of this type of self-published book. So how about not gouging on the shipping. Just looking at the most current comments tells the story. I had dropped a star when I realized the shipping equaled the order of books. I cancelled. Over and over every time I put together another book and find that ridiculous shipping fee I cancel. So since no one has seen fit to respond I dropped another star.
Awesome gifts
by momoflovemonsters on 2019/06/19 13:52
Anytime I have ordered from Shutterfly, I have received very positive responses. My family loves the products they have received because they are high quality and are so personalized. Love love love them.
OUSTANDING PRODUCTS
by RShaunAnd on 2019/06/19 13:37
This website is outstanding wonderful! I have ordered several different type of products NOT ONE disappointing product yet! Fabulous job Fabulous service Fabulous products! Thank you!
Good Deals
by Aunt RaRee on 2019/06/19 13:19
Love Shutterfly, they give the best discounts to keep me coming back.
Shutterfly
by L. Schultz on 2019/06/19 13:17
Shutterfly was quick and mostly easy to use, it made good photo books. My only critique is that it doesn’t save design progress unless added to the cart, which is inconvenient when the book still requires editing. There were also limited and cliché background and template options, but Shutterfly, overall, made a welcoming and progressive experience that helped me get things done.
Shipping rates are horrendous
by hsjdidnnfkcosjwbdx on 2019/06/19 13:15
Shipping rates are horrendous and the prints are not always the best
Good and not so good
by bitlopr on 2019/06/19 13:05
I would like to order other products besides the free pictures but the quality is lacking so I don’t want to risk it. I receive prints that have the main focal point cut down or off the paper.
Orders
by TDoten on 2019/06/19 12:41
The Shutterfly site is so easy to navigate and love the free 4x6 prints!
8x8
by AlwaysCooking on 2019/06/19 12:29
Easy to find use!
Making memories last
by eaoolo on 2019/06/19 12:23
Shutterfly has helped me keep up with printing my and sharing my photos. I always have thousands of photos on my phone and few in my home. Now with the Shutterfly app I am constantly printing photos and making personalized gifts for my friends and family.
The Best!
by nikkie james on 2019/06/19 12:18
I LOVE this App!!!! I have been ordering stuff like crazy! Lol
Beyond satisfied
by January198991 on 2019/06/19 12:02
Ive been printing pictures from other Apps but only in Shutterfly that have the best qualities.
Quick, Easy
by Mom Lang on 2019/06/19 11:46
Shutterfly orders are quick, easy and always on time. Great customer service!
Love it
by uncle tony morocco on 2019/06/19 11:30
Thanks
Promo What?!
by B.Puddin on 2019/06/19 11:07
I’m giving them 4 stars only because I feel like some of the promos don’t go into detail about what they entailed. I tried to do the 10 free magnets and when clicking on the ad for the promo it takes you to the magnet design you can select, but from there, nothing but either preview or add it to your cart. I added 10 magnets of the same style to the cart and ended up with $89 worth of magnets. It just needs to be a bit more clear on what it is that you’re really getting and the steps to follow to get it.
Discounts
by Jloots on 2019/06/19 10:28
Don’t be fooled...nothing’s free here. The shipping just gets more expensive.
Love it!
by angiew1971 on 2019/06/19 09:47
I love Shutterfly! They make my life so easy to capture all my memories with such a wide variety of ways!
Best for Pic Creativity
by ElPlvGv on 2019/06/19 07:53
Omg They Have the Best Deals I Got Addicted
Great
by TJacko35 on 2019/06/19 07:05
Great
Love it! Easy to use
by Stiiiilll boreeeed! on 2019/06/19 07:03
Easy to navigate & never had any problems with the app since day 1. Thanks Shutterfly! 🤘🏻
Monan family photos
by Mama Monan on 2019/06/19 05:43
Love the ease of using their site .
Love this App
by Choclitfixx on 2019/06/19 05:17
This is the most convenient way to order photos. Great prices and the quality of the photos are good. They always have nice promos too.
Extent
by creating;) on 2019/06/19 04:59
This is so much fun to work with! Anyone could do amazing things here!!!
Fix it!!!
by Person looking for refund info on 2019/06/19 04:34
I usually love this app however this last week the app has done nothing but crash seconds after opening it. When you click app support, you basically get nowhere. Shutterfly please fix this app bug
Can’t apply more than one code
by jeeharri on 2019/06/19 04:31
Shipping is too expensive and it’s a pain that I can’t use a free shipping offer with the “free” albums they offer. So basically end up paying for book because shipping is more expensive than the book should even be. So annoying and does not want me to make more books.
I LOVE CREATING MEMORIES IN SHUTTERFLY
by PATTY RHODES on 2019/06/19 04:29
FUN AND EASY TO CREATE SPECIAL GIFTS FOR A LIFETIME OF MEMORIES
Simple and Fast
by Benson Yanez on 2019/06/19 04:22
The app offers free 4x6 prints just pay shipping! Crop your photos and the process becomes even easier and straightforward than before. It's super cost effective and the service is very user friendly.
Shipping
by pak1969 on 2019/06/19 04:12
I always feel I pay more for shipping than is warranted
Stars
by KELCAM77 on 2019/06/19 03:31
I find that the promotional items don’t get added to the check out
I enjoy Shutterfly! To many options and items to choose from!
by LENA&MASHA on 2019/06/19 03:30
Thanks for being such a great company!!!
C.A.B.
by c<3t on 2019/06/19 03:28
Trying this out...
Satisfied
by was a pain but im ok on 2019/06/19 03:06
I was highly upset after going to check out to find out two cups were out of stock and it automatically deleted the mugs and pictures. I had to go through thousands of pictures again to find the pics I had on the cups that deleted to put on a new cup. My pictures should have saved in order to put them on a new cup. Also, Shutterfly did not download all my recent pictures which was a pain.
Great photo books
by rotcivzerep on 2019/06/19 03:03
I’ve used this photo service for many years. The app is intuitive and easy to use.
Can only use one promo
by Rusty'sgirl on 2019/06/19 02:54
Very disgusted that i had a Verizon reward and couldn’t use that with their shipping promo - wont use them again
Greedy shipping
by HelenXNik on 2019/06/19 02:41
I think it’s absolutely ridiculous that I have to pay separate shipping for two items. The ONLY reason I’m buying anything from you covetous pigs is because I have a free phone case offer from Verizon! Will not be buying from you again.
Awesome deals
by Ashbw728 on 2019/06/19 02:38
Taking advantage of the 50% off sale and free shipping and super excited for my order to arrive!
Photos & notebooks
by ady91988 on 2019/06/19 02:32
Great quality love the way the pictures look
App for Shutterfly
by eboulton on 2019/06/19 02:26
Loved the convenience of the app, but would not allow me to add my promo codes. Was very frustrating.
Great!
by GuessWho02 on 2019/06/19 01:58
They get me every time with their awesome selection of gifts and personalized items
Totally awesome
by Steph-_6951 on 2019/06/19 01:48
The best site ever
Ordering prints
by funframe on 2019/06/19 01:48
The site is very easy to use. Shutterfly has wonderful sales. I get my prints in good time.
Really Easy to Use
by Michael Follette on 2019/06/19 01:41
Really fun and easy to use, but website and the app don’t fully communicate and there is some limited functionality.
Great Customer service!
by SusanSisk on 2019/06/19 01:26
I have been ordering from Shutterfly for a long time. Photobooks and gifts always are great quality. They also stand behind your order if anything is missing. Very satisfied.
Great app
by Wolfincountry on 2019/06/19 01:26
Love the free photos part! Not as easy on the app to make a photo book but decent
Review of Shutterfly
by supersonicblue1 on 2019/06/19 01:24
I enjoyed using the Shutterfly app. It is very easy to use and navigate. I love that I can upload pictures from my phone to my account for free.
Beautiful
by jlynn6681 on 2019/06/19 00:58
Every time I receive my orders, they turn out so very beautiful. From prints to blankets to photo books, the quality is amazing.
Misleading
by annoyed with customer service on 2019/06/19 00:35
Second issue I have had with Shutterfly and the only reason I placed this order is because I had already wasted enough time loading pics. The home page read “free shipping today only” and no where did it list exclusions. I made a huge order and loaded 250 prints only to get to the end to find that my promo code wouldn’t work. It gave me no reason so I then wasted more of my time by calling to find out why to which Maribelle then tells me it’s excluding prints. I asked her for a code that would be applicable since I was lead to believe I wouldn’t pay shipping and she wouldn’t assist with this. Will be finding another place to order prints.
Mouse pad
by rustys bar on 2019/06/19 00:26
Really hard to figure out how to pick product then download pictures, getting to checkout Confusing. Quality products I can’t wait for my mouse pad
Magnets & address labels
by rr & dc on 2019/06/19 00:22
Very unique & easy to apply. Free shipping a great promo !!
Awesome products
by rnice on 2019/06/18 23:36
Great site just finished Christmas shopping with some personalized presents, can’t wait to see everybody’s face, so unique, very easy to use
Misleading
by aunt celie on 2019/06/18 23:20
I love Shutterfly but their “special offers “ aren’t what you think. Be sure to read carefully and read the fine print. I give them 3 stars just because I have gotten some beautiful items. But they need to explain their offers better.
Love this app.
by Lizp22 on 2019/06/18 23:13
This app is very easy to use. Loads pictures very easily. I love to be able to see my pictures all laid out and displayed.
Love shopping at Shutterfly...
by dvcool2010 on 2019/06/18 23:08
Have shopped at Shutterfly for years... Bought many items for gifts and for myself... personalized items always bring a smile...
Wonderful customer service
by myork97 on 2019/06/18 23:02
Top notch customer service!
Go SHUTTERFLY!
by Busy Nana's on 2019/06/18 22:50
Thank you Shutterfly! You are the best!
My all time favorite, but shipping is costly
by Easy/fun on 2018/12/24 02:41
I really can’t say enough about Shutterfly. My only negative thing to say is about the price of shipping. It is kind of expensive and usually counts per item. That stops me from ordering more than I would like to! But I have had such a great experience designing, shopping, and ordering with them. I am absolutely pleased 100%. I have never had a bad experience with them. I have been ordering from this company for many years and have bought tons and tons of items. I order from them at least 2x a month and that’s not exaggerating. One time I received the wrong item only because it was around Christmas time. But I got the correct item a week later and never had to worry about keeping track of it. I love all of the promotions they send through my email. It keeps me coming back for more. I have ordered things for almost everyone in my family and given lots of gifts and there is not one that I can shake my head at and say I wish I didn’t order this. I am so very thankful to have found and be part of this company. If you are reading this and have ordered then you know what I am talking about. If you have not ordered then what are you waiting for. Stop reading and go right to Shutterfly and order something right NOW! You will be a happy returning customer for life. Truly amazing and very very happy. Thank you Shutterfly for making my holiday shopping and gift giving so simple and easy. Sincerely, A life long satisfied customer (2018)
Awesome company
by Speedygirl66 on 2018/12/10 18:04
I have been making Shutterfly books since 2010 and I’ve grown over the years making Shutterfly books of my grandchildren‘s life. At first I didn’t have a clue what I was doing so I called Shutterfly for help and to this day, the amount of help I received is beyond words. This company has employed people that are knowledgeable, have a lot of experience with computers, patience and most of all, they stay with me on the phone as long as it takes until I understand how to do something. Never once have I thought about going with any other company to make my photo books. This company offers so many items with ongoing sale prices and freebies. I have yet to pay for any of my mailing address stickers or any 4 x 6 pictures. I can’t say enough good about Shutterfly, but what I can say is, this is an amazing company, you won’t find better service anywhere, the prices are always right and I will be forever be grateful for the products that I have always received in a timely manner and best of all, if you’re not satisfied at anytime, Shutterfly is always willing to work with you And every time I’ve called they always before I hang up and say is there anything else they can help me with. I truly feel that as a consumer, this is one company that always makes me happy to have called and receive such great results when all is said and done.
Expert and patient tech support staff
by Hczder on 2018/09/01 02:46
I am a novice with Shutterfly and was trying to assemble a photo book from my iPhone. After 3 separate calls to your tech support team...my order was processed to my amazement and satisfaction. I called 3 times because after first problem I had was solved by your team, I felt I was ok to to continue on my own.. unfortunately, I continued to assemble my book only to run into another hurdle. Your patient tech support rep was supportive of me and spoke to me with empowering words that helped my confidence to continue creating my book. I was able to proceed with my assembly until I reached my third roadblock. By this time I was frustrated and gave up, but this book was very important to me to give to my daughter for graduating college with her MBA degree and my granddaughter graduating with her with her Associate’s Degree. I do not want to but it was important for me to call tech-support again. And the person on the other in once again very kind, very helpful, very patient, very reassuring and talked me through and process and my book was ordered. Just want you to know the character and caliber of people you’ve selected to work with your customers. I appreciate your choices. I neglected to get names this time but I need tech-support again I will have names to pass on to you. I am at 5 Star in satisfaction Shutterfly customer.
Baby Book
by J&L Special NANA on 2019/02/10 22:19
This was my very first attempt on doing a baby book ever. I wanted to do a book for my first grand baby. Of course, I wanted it perfect. I was lost on how to even start the project. So I called Shutterfly, they were so kind, helpful, courteous and very patient with me. They held my hand each step of the way!! I spent many many hours doing the book SO MANY details which meant SO MANY decisions to make. But it was well worth the effort. I had originally planned on making a book every 3 months until 12 mos then start doing one yearly. Well, needless to say Nana never got there , now I have my second grand baby and I need to make one for him as well, but trying to find the time is difficult for me especially having to go through 8900 photos!!! OMG I need to learn how to organize my many photos into their own albums so I can make more books. I am Very electronically challenged!! But Shutterfly has wonderful customer support. I wanted to get some free magnets, but I couldn’t figure out what I was doing wrong so it looks like I am going to miss out on the Special. Keep up the good job Shutterfly. It’s a rare to get any customer service from anywhere theses days, but to get Really Good customer service that is Amazing and Refreshing because that makes Shutterfly stand out ever more!! 👍👍👍
Good App, Nice Products, Horrible Shipping
by Lauren E.S. on 2018/02/07 02:49
So I’ve used the app fo a while, made several photo books on it, and it’s ok. I like that I can easily save my photos and access them again. Making the photo books is pretty easy, but don’t make a big mistake, like suddenly changing themes, or all your work will disappear never to be retrieved. Your edits between the website and app don’t communicate nicely either, which is super annoying. My biggest complaint? Their shipping. You’d think you could save some money by ordering two or three books at a time and shipping them at once, but the price to ship nearly doubles or triples with each product of the same kind you add to your cart. And if you’re ordering different kinds of items, like a book and a magnet, well then you’re really gonna pay through the nose. Plus, you’d think it would arrive pretty quick for as much as you paid for it, but you’ve got another think coming; takes nearly two weeks for the thing(s) to arrive, even though you had to sacrifice the child you made the photo book about just to get them shipped. Anyway, I keep using it because I’ve got a lot of pictures in my account and I don’t really want to go through the hassle of transferring them to some other company, so I’ll stick with Shutterfly for a while keep making photo books that sit unordered because I can’t stomach paying $8 for that thin orange envelope.
Beyond Frustrated!
by Malysa5301 on 2019/03/22 03:13
I wanted to love this app. I really did. If it worked right it would be great. Especially because of the deals. I've spent hours making one 8 by 8 photo book because it wouldn't save my project. I started on the app and when I went to order it said "can not connect to Shutterfly check your connection". I had full bars of wifi and everything else was connected and running fast. I finally switched to the laptop. I managed to finish the book despite having to redo most of it. Now I'm still in the process of ordering. 15 minutes later it's still "spinning" I guess verifying my cc. It's "Erky" to say the least. Please Shutterfly fix these bugs and the app will be great! Update! After all my frustrations I’ve used this app several times to send my boyfriend cards, prints, and photo books. He love love love all of them. I can’t tell you how happy he is to get stuff from Shutterfly and always talks about the Orange Package. He gets so many compliments about the photo books and always has me telling other guys gf’s and wives where to get it. So I’ll say all in all I’m satisfied and it was worth it. I was just irritated this day when I was trying to make this book. Since I’ve made several with no issues. Thanks again Shutterfly
Hell on Earth
by DeltaDawnTamara on 2018/06/13 02:29
So...I’m traveling and I needed to order by this morning to get my husband his Father’s Day gift on time. I started trying this morning. I don’t have my password on me since I’m in a different state. So I tried to reset my password and your interface sent me a link to the “Reset your password” button page. When I emailed you you asked for verification of who I was in a way that there is no way I could have done it traveling and I’m not sure I could do it not traveling. All I wanted to do was order a mug for my husband’s father’s day. By the time I get all of this done my phone is at 10% and I am in downtown DC with no charge cable. I spend 24 bucks to get a charge cable so I could use a friends battery. By the time I got a cord the mug will not be there by Father’s Day and I can not get your app to take my credit card. We had to use a backup email my friend had and she created a new account just so I could place the orde, which I could not place until now because the app would not take the credit card information. So now at 10:30 at night the order for a Father’s Day gift went through but will not be there until a week too late. I’m so frustrated, disappointed and upset. What should have been a great experience was horrible. Why do I have to have an account for you to allow me to spend my money. And why are you having a technical glitch that would for me to “prove”who I am. Well I just though you guys should knows
Review
by I dont have rhe time on 2018/11/29 08:44
Shutterfly is easier to use than the other sites I’ve tried but it still is difficult to use. It needs to have prompts or a chart that explains how to solve basic problems and what different symbols mean. For example: As soon as u select ur photos u want to use for ur book the system automatically plugs them into the pages and chooses the layout To change the order the pics are in and to change the layout then is very difficult. Through much time consuming trial and error I finally got the pages limited to one photo per page like I wanted it but I wanted them in order from oldest to newest and without spending many more hours I had to settle for a mixed up order that makes no sense because I couldn’t remove pics easily and replace them with the one I really wanted on that page. The few I managed to change were just luck. I couldn’t do it consistently because I couldn’t figure out what I did that made it possible. Sometimes what I did made it work and the next time it wouldn’t work. I think the app needs some work. The friend that helped me finish my first book transferred my information to our website. She said she never used ur app because it was too difficult. Several others Ive visited with said the same thing about the app. That it made it too hard to make ur own choices.
Love Shutterfly!!
by ajleishman on 2017/12/08 18:52
This review isn’t as much about the app as much as it is about the company. I have used Shutterfly for several years and haven’t run into any issues until this year. I always order calendars this time of year, two for my in law side and two for my side of the family. There are different events stored in my Shutterfly for each side of the family. Somehow (without me going in and checking to add the events) the calendars for my side of the family came with all events under the calendar section. So my in laws birthdays showed up on the calendar when they shouldn’t have. And I did preview the product. They were not on there when I ordered. I contacted Shutterfly the day they were delivered via email, and they contacted me back within two hours and helped me fix the issue and helped me reorder free of charge with rush shipping. They have been so fantastic to work with, and have wonderful customer service! I will continue to use shutterfly and recommend them always! I do also love the app, it has a few glitches here and there, and I tend to do the majority of my stuff on my computer.. but from what I’ve used the app for, I love it! Thank you Shutterfly!!
Excellent customer service made up for terrible experience
by scott333... on 2017/12/14 22:16
Update: While my first attempt at creating my calendar was really frustrating, and almost all of my pictures were sideways when I double checked my project the morning after I placed my order, the great customer service turned my 1 star review into a 4 star. They were super understanding and cancelled my order so I could correct everything and upgraded my shipping so that I would still be able to get it before Christmas. Original post: Just had a horrible time using the iPad app. Was disappointed that not all of the design options available on desktop were available on the app. After I would finish putting photos into a layout and return to the page later sometimes photos would be missing, certainly hope they are all there when I get my calendar! Also not all photos would drag and drop into all layouts which was extremely frustrating. Even more, when changing the background only the top half of the calendar background would change so it didn’t match the bottom, making it a totally useless feature. Checkout was fine, glad you guys got that working smooth so you can get your money🙄. And excuse me but $8 for shipping after all this was simply infuriating!!!
App has a glitch
by Unreliable Ordering System on 2018/12/23 16:56
The app is easy to use but is unreliable. I placed orders for making 4x6” photos. I needed 5 copies of each print, as I was making photo albums for my family. I had to hit the plus button for each photo 4 times to get up to the total of 5 for each photo. Obnoxious and time consuming. Placed my order and received it yesterday. Problem is I only received 1 copy of each photo. I thought maybe I messed something up because I looked at the order confirmation and it said only 1 print was ordered for each photo. I assumed it was a mistake on my part...until I placed another order. This time, I placed an order for 3 copies of each photo. Set every photo to 3 copies. Had someone else check to make sure I had put each picture to 3. Again, obnoxious and time consuming. Placed the order and immediately checked my order confirmation. On the order confirmation, most photos said that I had selected only 1 print for each. I immediately canceled my order. So long story short, the app works if you only want to order 1 print of each photo. Any more than that and the app messes up your order. I do like the fact that I can get offers for free products through the app (despite expensive shipping). Overall, Shutterfly has great quality products but definitely disappointed in this glitch in the app, as it made the orders unreliable.
Quality products, not always user friendly
by Princess Aurora's mom on 2018/08/13 05:16
Pros: Price is good as long as there’s a sale, (and there are frequently good sales). The picture quality is great, and there are a number of good products to choose from. I can upload directly from Facebook, which helps when using a different device for locating the pictures for upload. Cons: If you are not using the right version (desktop version versus app) with the right device, it’s not going to work right. Trying to make a photo book on a mobile device was useless. Using the app just now, the couple of features that I could not find were the option to save my project as I was working on it and the option to edit the photo itself (beyond sizing) in-app. Not being able to save the project with so many pages was scary. There were some instances where the text or photo seemed to do its own thing, and I could not universally apply the same font and size to all the pages, making the project tedious. I know on the desktop version of the site, I can save as I go, but then changing out pictures doesn’t want to work, at least not while using a tablet. Nonetheless, I managed to put together a great book commemorating a great family vacation , and can’t wait to see the end result in the next couple of weeks!
Never been disappointed
by msmommyfied on 2018/03/28 09:28
You're always getting discounts. If you see something in the offer that would be great for a gift, get it then and save it. The discounts are really great. We've gotten a free canvas print twice now. The emails may get annoying, but I just swipe and delete. When one pops up that catches my attention- I look into it. You can have it automatically download your pics, and they’re there. (Kind of nice way to store your pics). 4x6 and 4x4 prints-are free just for using the app. Shipping only. No subscription at all. The shipping was $22 for they’re highest order number-250 photos. I'm not the person who goes crazy and gets picture gifts and prints for myself or others. I printed a lot of pictures in bulk to have print versions from my phone. Then I see something cool. I got the photo book for "grandma." The canvas (shipping only) I got 2 free 8x10’s and ordered my 2 girl’s school pics to send to grandparents for their wall. I take advantage of what they offer at a price that's sometimes hard to pass up. But overall- great app. Took me some time to figure it ALL out. But it is easy to use.
Ridiculous shipping prices
by Curlygyrl on 2018/08/01 04:04
I was going to purchase 16 items and 163 prints. I did have five promo codes, three which came directly off the App. Right before I was going to check out I saw “free shipping if you spend $39!” So I went back and made a nice desk top frame and added a notepad to total over $44, to make sure I spent over the $39 for the free shipping. At check out it now cancelled off 2 of my promo codes for some unknown reason and they were still charging me over $36 in shipping. I did read the fine print that said 4x6 photos were not included in that discount, which was fine, but why are you charging me $36 for 10 magnets, a reusable shopping bag, and 163 prints? I then deleted the prints and figured I could print them at Walgreens for 10 cents, because they are on sale all the time. Even after cancelling the prints which were excluded from the free shipping, my shipping cost was still $27! I don’t understand. I love Shutterfly and the promos, coupons, etc... but they need to do something about the shipping. I think customers would rather pay for the “free” 4x6 photos then pay $30 in shipping for them. I ended up spending $8 and deleting all of my other items I spent 2 hours working on, because I wasn’t paying $88 for the few items I was purchasing since all of them were excluded from the “free shipping if you spent $39”.
BEWARE!
by mmmmmnnnnooooooppppppppppppp on 2018/12/27 10:56
I have had multiple orders with delivery or print issues (ordered consecutively) This issues are anytime I add text. I have used the app on each order that has been wrong. Customer service has not resolved any issue. In one case I contacted customer service via email, immediately following receiving order confirmation email that indicated that the photo book I ordered was being sent to my billing address and not my shipping address. Although indicated on the app, the address defaulted at the order point. Customer service asked the correct address, I responded with the correction immediately. I received second email asking the same question again, I gave the address again, I was sent an email saying now my item would NOT make it by Christmas because it was now a reorder (even though I paid for rush shipping), I responded with this concern, heard nothing for two days and receive a final email saying that the item was on its way... to the original WRONG ADDRESS! Separately, I have had the app default and print my billing address on envelopes when I have indicated a shipping and return address. I have not had any issues resolved. So, while the products are very nice and image quality in nice when, you could wind up paying much more that you thought and be scrambling to cover up misprinted labeling. !!!BEWARE!!!
Beyond Exceptional!
by sutherlin pride on 2017/11/27 05:18
Customer service! ..incredible! Quality... the BEST!! Shutterfly has the absolute best promos (if you subscribe to their emails/app)..they basically send freebies/deals almost every day! The ONLY thing you ever pay is shipping but that is okay bc everyone has to pay for shipping! Shutterfly was my go-to for my wedding invites, thank you cards, new year calendars, annual photo books, boudoir photo book for my husband to-be, and all of my personalized gifts for birthdays and Christmas for my closest friends and family, in-laws, our-laws (lol) and entire wedding party... I also have a huge family, AND just got married Oct 14! Shutterfly was my go-to source for to personalize all of my wedding gift thank you cards, engagement photo books, wedding photo books, wedding guest sign in book, and the best part, they save all of my photos in a cloud (free of charge like Facebook used to)! Their customer service reps helped me personalize, customize and perfect each of my needs they are incredible! I do my research, and have found that there is no one better than Shutterfly! Trust a bridezilla on this one!
TIRED OF TRYING WITH CRASHING APP!!!
by LuvBunny13 on 2018/03/26 09:04
This app is the absolute worst I have ever used? 1st I was working on 2 different photo books, then the app started crashing. Everything was ok at first then I noticed I lost one of the books I was working on. No big deal cause I still had one. I worked with it for 3 weeks because the app kept crashing, then it wouldn't upload any of my pictures. Today I try to go in and finish my saved book only to find out all of my info and my book was lost from the app crashing. I have been trying to start all over without a comolaint, BUT the app has already crashed on me 10 times. I can't even put 1 photo in the book without it freezing or completely shutting off. Now you people want a review and for me to refer my friends? You have to be joking. There is no way I would recommend this app to anyone!! I have lost 3 books and I don't think I want to continue starting and restarting every project that I would like to have. The main reason I have been working so diligently on this book is because I want to give it to my mother. My father passed away a little over a month now and I have been trying to make this book of them for her. Now I can't even get that to work! WHAT DO YOU SUGGEST?!? I am very dissatisfied, disappointed and frustrated. Thanks for NOTHING! I didn't even want to give any stars for this app
Love the cards, not the app
by Bubster 15 on 2018/12/09 07:24
I’ve been using Shutterfly for my holiday cards for years and we always get compliments on them. I love the variety of styles and the options of cards that allow several photos. The only thing I don’t like is the app- it kept closing itself when I would try to preview my card in progress. When I would get back into the app, I would have to start all over. In the app there wasn’t the save option that I’ve used on the website every year (at least I couldn’t find it). I must have spent 1 1/2-2 hours remaking the same card many time that I wanted to purchase. I finally tried previewing the “pre-made” card that popped up automatically after going into the saved album that I’d created earlier. The app didn’t close when I did that and I was able to then add it to my cart. From there I could edit it and preview it again (without the app closing) after I rearranged and fine tuned the photos. From there I could add it to the cart again so that I could actually place the order. I’m glad that that worked because I was about to give up on using Shutterfly for our cards this year.
Terrible user interface
by Rabidreader23 on 2018/07/15 11:47
This app is horrible. Wanting to work on a photo book on my iPad instead of firing up the desktop computer I downloaded this app because Shutterfly won’t let you edit a book in chrome or safari on the iPad. (I don’t have this problem with other publishing companies.) First I am FORCED to upload a minimum of 20 pictures for a photo book (I had 17 for a baby book I am making). Then it automatically populates them into a book and I can’t remove the extras from the photo tray. The book is blank and I have to choose the design AFTER the photos are added. No way to preview designs first. Design choices are cheesy and limited compared to what they offer to work with online. That’s as far as I got before I deleted this app. Waste of my time. The only reason I come back time and time again to Shutterfly is because they offer so many “free” items (but don’t get me started on their ridiculous shipping costs). To be honest the print quality isn’t that great and it varies SIGNIFICANTLY all the time. I’ve had to contact customer service frequently for photo books that have terrible print quality (over saturated, too dark, etc). I definitely don’t see any merit in using this app. It offers no advantages to using Shutterfly other than you don’t have to be on a desktop computer.
Household Staple. For real tho.
by My 2 ¢ on 2018/06/09 17:53
Shutterfly has been my go-to for pictures and personalized products for 5+ years now. I appreciate the ease of use and their selection never seems to disappoint! The app makes it easy for my procrastination-prone attention span to quickly select and order free prints to keep the fam in the “my-kid-is-growing-too-fast-I-can’t-keep-up” updates (and my few and far between letters, but no one minds BECAUSE THEY HAVE A BUTT-LOAD OF PICTURES! Win-win.) Free (well, shipping costs) also means less excuses to put it off, which I obviously benefit from. Quality is always awesome as long as I am aware of the dpi and resolution of the pictures I’m using- I mostly use my phone camera and haven’t had any problems (and I’ve ordered tote bags, books, prints, art prints, magnets, greeting cards, announcements...). Now if I could only sit down long enough to put together another book. Oh wait! They save your progress on all your creative endeavors!! Really do appreciate the convenience Shutterfly affords it’s customers- it truly is a staple in my home.
Good but not user friendly
by Not Impressed 2018 on 2018/05/24 06:28
I like the choices, but the app is not user friendly. It seems easy enough, but there are some major hiccups. For one thing, when you add something to the cart, it removes all the pictures you’ve chosen other than the ones you’ve used. So if you’re getting multiple things, you have to go back through and add all over again. For me, that is a HUGE issue bc I like to compare. So it was awful. Then at one point the app just closed. Either bc it was overwhelmed or I was taking too long. Hence the 2nd issue for making me go back and re-add all the pics I already chose. I already once spent a VERY long time (8hrs, embarrassingly enough) and at the end, after I placed my order guess what? There was no order, and there was no saved work. Awful awful awful. I wanted to vomit. I literally didn’t sleep, and literally spent the entire night doing this. That was my first experience. Tonight I came on here for three pictures that I needed. I saw a great deal. Not only did it take me 1.5hrs, but in the end I ended up spending $55 for my “freebies” and like 5 pictures I got. $33 in shipping. Anyway, it is a lot of time, a lot of effort, and a lot of money. So I’m not impressed.
Mobile App Needs Work
by FotoFan43206 on 2018/02/11 21:35
I was trying to create a wall calendar from my phone. You can't personalize any of the dates and you're incredibly limited in the layouts: I remember making a calendar on my laptop a year or two ago and I could change/adjust the photo layout, both by making a picture larger or smaller AND adding text or "stickers" (little illustrations) wherever I wanted. It probably took me SIX hours because the app kept closing on my iPhone and then when I could finally log back in, all of the pictures that I had added/removed from the pool of pictures available to me would be gone and I would be starting over with original pictures I uploaded. ALSO, I would select a picture not being used in the calendar and go to delete it (so I could work around that ridiculous maximum number of uploads), only to be met by a pop-up telling me the picture was being used elsewhere in my book and did I want to delete it? Well, I knew I wasn't using, a picture of my dog, for example, so I'd drag it to the trash and *POOF!* a picture of my nephews would disappear from the calendar page I had already designed...but my dog's would stay?! Took WAAAAAAAY too long to complete this project. This app needs some serious help :-/
If you care about grammar in your keepsakes, app is not worth it.
by Mado's mom on 2018/04/08 16:48
Got a 6x6 Photobook printed using the app. Carefully typed everything with proper grammar, as this was going to be a keepsake. Upon receipt of the book I realized all the apostrophes had been removed from all text entered, which I did not see when making the book due to the ridiculously small size of the print in preview mode. I went back and looked at another project I had in the works, and sure enough, all apostrophes had been removed from that as well. After figuring out this was an app glitch I contacted customer service and they kindly gave me a credit for the book. Hoping the glitch was temporary I asked if this was something that would be fixed in future; and here is the reply I got: We are sorry to hear that your order did not turn out as expected. We are sorry to inform that we do not have an option to add or prints "apostrophes" in app. However, you can create the photo book in your website account and can add "apostrophes". We would like to inform you that "apostrophes" sometimes will not print in products. Please use full expansion of the word, so there will be no issue with the text printing on the product. Oooookay then. Let’s not get into possessive nouns or pronouns then....I’ll just use the website.
Stick to the desktop
by 2MamaBear on 2018/12/13 17:10
While I love Shutterfly, their process leaves room for improvement, and the app is even worse. No filters on the app for the time-consuming wading through of all the card options? Really? At least the desktop version gives you that to simplify your choices. Both versions need an “undo” and “re-do” functionality since the whole process is about trying what is most visually appealing and sometimes going back to what you started with. Didn’t see any of those types of tools, which meant having to swap photos and constantly re-edit them each time they were moved. I love the card template style options, but you need to allow more customization for the quantity, rearrangement and resizing of photos for more personalized options. I realize the less visually inclined may not produce a project worthy of the Shutterfly name, but it is their family being represented and they should have that option. Busy, and larger families may want to use more than 6 photos without the added cost of gatefold cards. Last, but not least, have an auto-save for those who forget to save often. Having the app crash in preview mode after having spent a lot of time on creating their masterpiece only to find all their work obliterated is not good business.
Handy but difficult to manage
by Capemayer on 2017/11/19 06:35
It’s great to have an app to conveniently order pics off your phone but it’s very difficult to manage to do a book project. Navigating the options, editing photos bc when they were selected the app automatically cut off part of the original pictures which was often people’s heads , and trying to figure out what you’re supposed to do, or pics weren’t clicking and dragging to move etc. was extremely frustrating.( had to move to my laptop for that but ran into the same problem there ) Also when ordering free prints, after placing the selected photos in the cart, I wanted to add more pictures and there was no obvious way to do that . So I had to place the order as it was and then start another order which was annoying. Also the advertising said 50%off photo books but as I torturously made a 50 page book at checkout it only took 25% off bc of the 8x8 book size I chose . After several hours trying to arrange the book in order ( bc the book program randomly places them ) and fixing cut off heads I was afraid to change the book size to get 50% off and have to spends hours editing again.
It’s the little things...
by Xiao Ling-Sai on 2018/06/17 16:06
Love using this app. It’s super easy. Have gotten the usual stuff I’m sure most people get like photos, Christmas cards, and address labels made, but I’ve also gotten some really lovely gifts too like deck of cards for my sister with pic of us as kids being silly, jewelry box with my husband’s grandparents photo on it for his aunt after her mother died, and a pen holder for my husband’s desk with one of our wedding photos on it. Plus, we’ve got canvas pictures, a puzzle, photo book, and a notepad. My mom loves her coffee mug covered in photos of my sister and me from when we were little. It’s nice to see a pic of family when you’re having a hard day at work and you reach for a pen or a cup of coffee only to see happy memories suddenly... makes you remember why the struggle is worth it all. The winter holidays will be here soon enough. It’s a wonderful time to let people know that they matter and that you haven’t forgotten about them by sending them a card. That’s next on my to do list. Thank you, Shutterfly!
This App is frustrating and unreliable.
by HastaManzana on 2017/12/11 03:09
Last December, I created two photo books and a card with no problems! This year, I was determined to make one book and a card, but the app I used last year had to be “upgraded”. Since 2 December 2017, I attempted to purchase the album and customized cards I created, but the new app had several grave problems. First, the work that literally took me hours, would not save, so by the time I reached the purchasing part of the process, I had nothing in my cart. That happened the first day. Frustrated, I waited several days and began again. This time, the items that I placed in the cart were there, but, I was unable to make my purchase because the app “encountered a problem” and after three tries, I gave up. After about half an hour, I attempted to make the purchase again. Same problem. So, I returned the following day. Nothing was in my cart. I had to start again. And, unfortunately, I had to try to redo both the card and album more than five times. If I had been a different person, I would’ve given up and tried another company. This last time was the charm. I made the book and the cards and was able to purchase them tonight. Next year, I’ll try another company. I do not recommend this app!
Now Has Issues!
by Kathryn8888 on 2018/12/08 18:05
I’ve used and loved this app for a long time (see review below), but for the past two months anything I try to order is a waste of time. I go through all the steps of creating my product of choice, as soon as I’m finished, if I select Preview, or Add to Cart it throws me out of the app. The first time I thought it was a fluke. I’ve tried several times and it’s two months later and it’s still happening. It’s very annoying to add 5 photos to a collage only to for the app to crash. I’m not wasting my time anymore. It’s too cumbersome to do it online on my phone. I could use my laptop, but I don’t get the app bonuses. So, until this is fixed, Shutterfly has lost my business. No more testing with collages, single photos only. But, I’m only going to test it for so long before I just delete it. I've used Shutterfly for years and have always been pleased anything I ordered. This app is very easy to use. My one critique is when ordering prints, I picked the photo and size I wanted, added it to the cart and when I select continue shopping, I get returned to the main menu. It's not a big deal, but I'd kind of like to stay in the section I'm shopping in when I add an item to the cart. Easy enough to hit home when I'm done. Still love the app.
Photo Game Changer
by OrageMortel on 2017/10/24 18:57
I normally don't write reviews. However, this app and website have such great promos, you can't beat it. If you're old fashioned like I am, you like having scrap books and photo albums, but printing pictures is time consuming and usually expensive. I just ordered two 8x10 and 200+ 4x4's and 4x6's and they were all FREE- I just paid S&H. Isn't that crazy? The site is easy to use with bountiful promotion codes. I'm looking forward to making a permanent home for my photos, thanks to Shutterfly! EDIT- the app has gone downhill a great deal. Initially it was very user friendly; now, it is impossible to make a photo book, and they have gotten rid of the simple 4x4 magnets that I was buying to cover a gun safe in beautiful pictures. Also, even though the promotion ends in five days, the app is not triggering an update so I can take advantage of the free calendar promotion. What is up with that? I was enamored at first, Shutterfly, but my interest is waning since you’ve taken away my favorites and also halted my project.
Shutterfly blew me away!
by SabrinaKrazyyy_ on 2019/04/11 21:51
This is my first time ordering from Shutterfly. After reading the reviews I thought I would go ahead and try it out. So I ordered about 10, 4x6 photos. And the monthly free scrapbook. The shipping fee is at a great price so I didn’t care. It also tells you what’s the expected date for it to arrive after it’s been shipped. So, after I got an email confirmation saying it’s been shipped, 6 days later it arrives (which is today.) It arrived about a week early than it said it would on the email, so I was surprised. I open the package, and the prints are absolutely amazing. Nothing wrong with the color or picture itself. 10/10 quality. And the scrapbook is amazing, the quality of it is nice. With the pictures you also get coupons for other companies along with it. I can’t wait to give it to my boyfriend for his birthday among other things. Shutterfly is a 10/10 company and I’ve already recommended it to a friend. Now she’s gonna go and print out pictures aswell. Thanks Shutterfly! ❤️
Shutterfly making lifetime memories
by S. L. Sims on 2019/06/15 07:23
I am so impressed with the selection different items from $5 dollars to beautiful pillows and blankets. Being a mother of 3 children and 12 grandchildren between my husbands children and my own to keep visible a framed picture current whether it be small or large picture. With finding the many many options I have on Shutterfly the older adorable funny pictures that I wanted to hold on and keep forever have turned into beautiful items in my home so that I now can keep up current school pictures and keep the rest of all the many treasured pictures still visible on a pillow on my couch to the coffee mug I drink out of. This allows me to have a lot more room to actually sit that treasured mug! Thank you Shutterfly for all the amazing free offers and the discount on everything else! With all the compliments I also know where my gifts for the adults whether free or on sale I know I can get my Xmas shopping done from the comfort of home!! Thank you Shutterfly Team!!
NOPE
by Ash L.G. on 2018/05/07 04:27
I don’t think I’ve ever been more frustrated with an app... So I had a coupon for a free 8x8 photo book. Uploading the photos went smoothly, but it all went downhill from there. The following things happened over and over (until i just gave up): half of the pages would just be cut off without the ability to scroll up to see them; it wouldn’t allow me to add new pictures; I would choose a layout for a page and the next time I came back to that page it was a completely different layout; if I removed a picture from one of the pages to select a different picture, the style on that page went away so the whole book had decorated blue pages except for that one white page (and reselecting the style to fix it changes the layouts of all of the work you’ve done already so you have to go back a resize all of your pictures again). The most frustrating thing was that the cover and title page stayed blank no matter how many times I edited the pictures/wording/fonts so I couldn’t see what it would look like. I seriously wasted 4 or 5 hours trying to figure all of this out, and then i finally gave up cause i felt like throwing my iPad at the wall. Oh, and the “free” 8x8 photo book will actually cost you $8. 😑
Great idea with MAJOR flaw!
by Kbdepew on 2018/01/28 22:36
I was so excited to find the Shutterfly app and be able to create photo books and prints right from my phone! I created a photo book that turned out beautifully. I ordered about thirty 5x7 prints through the app. The photos had been taken on my iPhone 7. When I got the photos back every single one of them was poor quality and looked awful!! I was shocked after using Shutterfly for years and never having experienced this. I reached out to customer service and was told that when high resolution prints are printed as 4x6 or 5x7 sizes they don’t compress correctly and lose quality! If an app is designed to print photos from a phone then I simply can not understand how the quality of the photos from a very typical phone is incompatible! Also, if that were the case there should have been some sort of warning! Very, very disappointed that I can not actually use the app for prints but instead have to download every photo to a computer to resize them and then upload them to the website. This seems like it can’t possibly be right but I clarified twice and was told the same information, and my print are awful so I guess it’s true.
Solid App With a Few Bugs
by Justin238 on 2017/12/23 17:36
This app does what it is supposed to do most of the time. I only use it to backup photos to the cloud. When uploading them, it keeps track of what pictures have been uploaded from your device with a small "S" in the corner of each photo. When you go to upload them, you can manually select each picture or press "Select All" to upload all the pictures not yet uploaded. However, a few days ago, for no reason at all the app signed me out of my account. No big deal, I signed back in. But, when I went to upload some pictures it said that none of the pictures on my device had been uploaded, even though they had. Now I have to manually go through and select the pictures I need upload instead of just pressing "Select All". It wouldn't be a big deal, but I have a few hundred pictures to upload and would prefer not having to manually select all of them. If you guys could fix that, I would really appreciate it.
Love! ❤️
by Emily789432 on 2017/12/28 03:34
Absolutely love this company! I tend to order every year as a lot of my family live over seas and I send calendars and books as Xmas gifts. The products come out absolutely beautiful each time. They even resent me one of my orders because they saw that it might not get to me before Xmas and they wanted to make sure it did, so they reprinted and sent next day air mail so I would get it before Xmas. I didn’t even know it wouldn’t get there. Both packages arrived before Xmas and honestly I don’t know what more you can ask from a company. Recommend to everyone I know! Love love love! The one thing I always say to people is make sure you “preview” the items before buying. They will show you what it will look like and a lot of times you do have to move pics around to get it to look right. If you don’t do that it can come out a bit off and I can see how people can get upset, but it isn’t the companies fault that you didn’t “preview” before purchasing.
I really love Shutterfly.
by kaseyus on 2018/06/25 01:02
I have been hooked on making albums since I got back from our trip to Alaska. I really appreciate the 40% everything off, and most especially the free pages, because those additional pages can really rake up the cost of the album. I hope that Shutterfly will continue to give away all those promo codes because as long as they are available, I’m definitely going to be making more albums. The quality of each album produced by Shutterfly is excellent; from the cover to the pages itself. And that’s not just limited to the albums. I had the ability to order some coasters and they came out really good too. I only wish that they would allow us to order more than 100 photos. That’s the reason why I had to give it a 4 star instead of 5 star (I would give it 4.5 stars if there was an option for that). I understand that there has to be a limit or else everyone will be downloading 200 photos or more. Maybe Shutterfly would consider adding the maximum to 120.
I guess you get what you don’t pay for, as far as print quality is concerned.
by Mai Camp on 2018/10/01 19:05
The free prints from the app are a hit or miss. Could possibly be the megapixels on the cell phone camera. On the cell, the color looks fine, then when the prints come, it’s sometimes a little off. I don’t like the fact that I have to crop some of the photo out when editing the photo, when placing an order, because it doesn’t all fit in the frame provided. You can pinch the photo to make it smaller to fit and you can’t enlarge the frame either. I have done wedding invites, thank you cards and newborn announcements...all were beautiful and well done. My friends and family absolutely loved them. Even when Shutterfly mistakenly put through an order that wasn’t correct, they let me keep the messed up order and sent me the correct order. I def have no complaints about the deals that they provide. Except for the price of shipping on these free photos. Other than that, no complaints. I have orange envelopes all over my house.
Love using Shutterfly!
by feelincreative on 2018/11/17 03:21
I have to admit that it takes me awhile to figure some things out. Perhaps some options could be more user friendly, but once you get it down it’s so good. You have to be careful switching between mobile devices and desktop as features aren’t the same. You should create your projects on a desktop. You can upload from any device but the desktop version has the power you need to create. The good news is their customer service rocks. They will go the extra mile to make you excited about your order - even to helping you with features on your particular product or recommending options that will work well with your design if you ask for advice. I will use it again and again! Tip: Remember to always look at the Deals shown on the site when you first logon. Make note of the codes to use at checkout for free shipping or whatever the current offers are!
Driving me away
by jmnh h on 2018/12/03 20:35
After many years of Shutterfly, I have to find a new company to make my calendar with. I am working on an iPad, with updated safari, but can not use the browser. I am forced to use this very unfriendly application version. I have made books and calendars with many edits, texts, styles and layouts. The app is missing so many features. Number one. I can not add new pictures without starting entirely over. As I work on a project I normally realize that I do not have enough shots of one person or a particular event and can easily add new. In the app, I can not delete from my choices for the calendar or add any new. The + sign does nothing. I can go back and select the, but any attempt to then choose the draft to edit is hung up. There is also no way to really crop pictures once selected. There is a window, but you can not change the size without finding a new layout. You can not manually move boxes. You can not add stickers. In prior years I could put a small picture on actually birthdays, but this is no longer available. What a shame that a good product has been ruined.
Love the products, I just don’t love their deseptive pricing
by emmiedemily on 2018/10/23 02:04
I have been a faithful customer of them for years. I love their photo books, I made a nice big one each year... before kids, and for my first daughter’s first year ... I don’t have time to design anymore but I still do get their prints, photo mugs for myself and family at Christmas. I just ordered their “free” 4x6 off the app, and I did before, I think I ordered about 100 before and paid 10$ in shipping, and I just ordered 250 for about 25$ shipping... so in the end its about 10 cents a print for pictures better quality than your going to get from a Walgreens... so that’s how I justify it.... but there is NO WAY that it costs 25$ to ship a stack of 250 small pictures? Seriously? Good quality but it’s just Annoying when you think your getting a great deal... you are just paying a reasonable price... same with their photo books and mugs... take your time and make it nice and only buy when the 40-50% sale is going for a reasonable price....
Bring back OG Shutterfly
by major phineas and ferb fan on 2018/02/22 04:40
I’ve created 10 photo books or so on the Shutterfly Story app for my iPad. I really liked the options to customize layouts, text boxes, photo boxes & the ample backgrounds & stickers. But it seems those days are gone. My most recent book creation process was a pain because of the 100 photo limit that didn’t exist previously, & even when I deleted photos from my book to upload others, I kept getting a message that no more photos could be added. Another Pop up message was telling me that I couldn’t edit my book because the Story app wouldnt be available anymore but I could use the regular Shutterfly app. The problem is that this process is glitchy, & I had to create 6 “copies” of my book because the app wouldn’t let me edit because my book had been created in another app! I restarted completely in the other app thinking it would make it easier, but no, I kept having to create copies in order to get what I was satisfied with, which was less than I am accustomed to. My loyalty to this brand is wearing thin.
Phenomenal concept, horrendous reliability of app!
by Maxicub on 2018/09/30 15:45
The concept of Shutterfly is truly amazing! The theory behind the execution is also wonderful. The products they offer for the prices they have are also great. Their specials are spectacular! Why the one star rating then? Because for the fourth month since my little one was born I have been trying to use their app on a DAILY basis trying to order prints or work on photo books or magnets and other print on demand products they offer and EVERY SINGLE TIME the app crashes on me and I am unable to complete my purchase! Perhaps what is even worse, it does not save your progress or add the existing versions of the products into your cart before the crash happens. The end result?? Hours... COUNTLESS hours of time wasted. No more! I am done with them now and forever. Do I sound mad? You bet I am!!! The developers need to figure out a way to fix the constant crashes and need to configure the products to be saved automatically either into the cart or My Files somewhere within the app. The fact that very little can be done without losing hours of work, defeats the purpose of any specials, services, or convenience of ordering from an app.
Bat as happy with Shutterfly
by budley64 on 2018/01/22 20:11
I used to couldn’t wait for the new promo to come out. I would jump on my phone go to my pics and start my next project. Here lately though I have had some trouble with Shutterfly. I see notifications that they are having trouble loading my pics and my project do not go in my saved file. I have missed out on several promos because I couldn’t get no further than cart. I finally called customer service and they said I had a real clinch. The first time I got no results. Later I tried something else and it said something went wrong so I called customer service again and they said I had more than a clinch so they sent me higher. This was an app only promo so they credited my account so I could order off computer but did not tell me what to do to fix my problem nor have they fixed my problem. I’m thankful they credited my account but if I have much more problems I’ll delete the app and my account and save myself a lot of frustration. Thank you
Works for Me
by K h r y s on 2019/06/03 04:05
Shutterfly has always done an EXCELLENT job with my photos, whether they be iPhone images or full blown images in the RAW. I have ordered basic prints, massive wrapped canvases, photo mugs, address labels and more over the past several years and never had a single issue with quality or service! I’ve also given Shutterfly as gifts, such as gift cards or photo books. My only complaint is the photo book process — I never like the auto generated books and always want to create each page independently. This process takes a lifetime, hangs a lot, and tends to lose my progress and take the wind out of my sails in the middle of the creative process with various frustrations with the technology. I don’t enjoy making photo books with Shutterfly and typically don’t. Overall, I enjoy the company, worry about how they can stay in business with so many steep sales back to back, and keep going back to order more because the quality has been satisfactory at the very least.
Longtime user both by phone and pc
by TheCostumersManifesto on 2018/06/05 21:51
Technically I'm just reviewing the app, which is easy to use and so intuitive it just flows naturally. Nearly all my purchasing I've done via the app because it is so simple to do. However, greater than this is their online site, the downloader for PC and their user policies. I use shutterfly for all my classes. And I can rapidly upload an average of 400 photos a week, at high resolution. Students can access them free, get photos if they like, or just download them to print at home, free. The paid services are reasonable, and only apply to printing. The digital services are all free, the email once-a-week "we have a sale on calendars" (or prints, or coffee cups, or books, etc) is limited and non spammy. You never are hit up for more money for storage no matter how much you store, and their up loaders work faster than all other services I've tried. The quality of the print work they do is also great.
My Calendar
by Amanda Markadonis on 2017/12/08 21:17
I have never done a calendar with Shutterfly before. I have started one but never finished nor purchased one. Recently I finally created a calendar and ordered it. The calendar arrived way before I expected it to come which was great and I was so excited to receive my very first calendar. I opened it and to my huge disappointment the calendar wasn’t done completely. It only had Jan, Feb and March completed. Naturally I was upset, never having done one to its entirety and received the hard copy and finding it was completed I was sad, and very angry! It showed it all there! So I immediately call customer service and they are very apologetic and finally figured it out. They gave new the opportunity to get get another one free of charge and I just finished the new calendar and hopefully when I receive my new one I’ll be very pleased! I just want to add the customer service rep was very nice and I’m very grateful for all of her help with this matter!
This is a must have for printing pictures & pictured items
by Sheena Davis on 2018/03/11 17:06
So far, this has been the most simplest app for printing pictures & picture items. They always have awesome freebies- 10 free magnets, free 8x8 picture book or free address labels to name a few. I’ve been very impressed with the quality of the items I’ve received. I love that I can upload pictures from my phone, computer, Facebook or social media and it will store those pictures on my app. This makes its very convenient to make gifts or items for myself!! I would highly recommend this app if you love printing pictures (they also have free 4x6- just pay shipping) or printing picture items. It’s so much easier than going to the store & uploading them to the computer then waiting at the store, only to come back days later to pick up your items. This allows you to do everything from your phone and then have it shipped directly to you!!!
Incredible customer service!!!
by average16yogirl on 2018/10/06 03:59
Recently I ordered from Shutterfly to get a bunch of copies of pictures I love. I however didn’t order them properly, and messed up about half of the crops when l got my pictures back. That being said I was pretty disappointed, so I sent them a simple email stating what happened and if there was anything I could do to help the problem. Shutterfly responded back to my email within 4 hours very nicely. They told me step by step how I was supposed to crop my pictures which I would’ve never figured out myself, and gave me free economy shipping to reorder those pictures, and properly crop them. I am thoroughly impressed with their response to my email, and could not thank them enough! If you ever find yourself having a problem with your order send them an email and I would hope they help sort it out. Anyways highly recommend using Shutterfly you won’t be disappointed!
AWESOME PHOTO SITE ...... APP NOT SO
by DENE2216 on 2018/08/02 06:36
I have been using Shutterfly for years and love the quality of the products. I'm not liking at all the new format for viewing and arranging albums, you ruined a good thing when you went to this new way. Now since the ios 10 iphone update I can no longer even access the iphone for Shutterfly APP, when I tap the Shutterfly icon it drops me. I have spent literally hours on the phone with both Apple and Shutterfly and each basically blames the other. All Shutterfly could offer was " maybe wait until we do another update in the future" so it looks like they're one customer less and not too concerned about it. It's dropping on my husbands phone too so this is a problem on multiple phones. Come on Shutterfly, please make an attempt to fix this..... 8 weeks later, finally I am able to upload. I HATE that it's suxh a chore to just try to upload or change albumn cover. Please go back to older easier way. I do not like this new interface.
Rating Trends
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Current Version (9.11.0)
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