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App name
Shutterfly: Cards & Gifts
Description
Welcome to Shutterfly, your one stop shop for cards, photo books, prints, calendars, personalized gifts, and app exclusive deals! EXCLUSIVE DEALS & FEATURES - ONLY ON THE APP! • Unlimited free 4x4 and 4x6 prints • Get a free 6x6 photo book a month to capture everyday moments • Unlimited free photo storage to save all the memories on your phone • Plus other great daily deals, only for our app users! SPECIAL DEALS, JUST FOR YOU Enable push notifications to be the first to know about all our great offers! NEW: FREE PHOTO BOOK A MONTH! Capture everyday fun with a FREE 6x6 softcover photo book every month. It’s quick and easy to pop your pics into a book that shares all of life’s little stories! Exclusively on the shutterfly app! CUSTOM CARDS & STATIONERY Make your photos shine with one of our premium foil-stamped and glitter cards in various sizes and trims. Choose from a huge variety of options to find the perfect sentiment and style that fits your family and friends. Be sure to check out our luxe tiny prints collection as well, with exclusive designs from top stationery designers. MAKE ONE-OF-A-KIND HOLIDAY GIFTS Create photo and home decor gifts directly from the shutterfly app. Share your favorite moments with family and friends. SHUTTERFLY KIDS COLLECTION Brand new designs and products just for kids! Shop backpacks, folders, pencil cases, notebooks, bean bags, & so much more. UNLIMITED FREE PHOTO STORAGE Upload, store, and organize your photos with unlimited free photo storage and save space on your device. We will never delete your photos, so you know that your pictures are safe and secure with Shutterfly. Upload from your app, then access from any device. THE WEDDING SHOP Wedding planning? Meet your one stop destination for custom wedding stationery, bridal party gifts, decor, and more. Easily browse our designs in just a few taps and find everything you need to personalize your perfect wedding down to every last detail. 100% happiness guaranteed.
Missing
by avilamaajfu on 2020/06/06 07:06
I ordered some pics and it’s said that they were supposed to be delivery and to expect them last week. They still aren’t here and I now have no idea where the item is.
Great customer service
by Chrissa16mae on 2020/06/06 06:27
This was my very first time using this app although I’ve had this app downloaded on my phone for the longest I actually made my first ever purchase a couple of days ago and I’m very excited to receive my photo book! However, I ran into a couple of problems, well mistake I shall say lol. So after proceeding with my purchased, paying it and everything I received a confirmation via email that they have received my order and is in the process of being crafted as well as the invoice for my order. The next day I opened the app to check what other cool stuff they have to offer and checking my account informations and to my surprised I saw that I didn’t change the shipping address on my profile so realizing that now my order will be shipped to my old address. So I went back and read the email about how to go about getting a refund or canceling the order or changing the shipping address, but I read that you can only be granted these request ONLY after 30 minutes upon purchasing. At this point I was so sad and freaking out because my old address is somewhat far away from my new place. So considering wha is happening today with the covid-19 pandemic, Shutterfly offers an online live chat with a customer service personnel. And may I say that the lady who helped me out was very understanding of the situation and also very patient and nice to me. She did her very best to help me with my problem and it didn’t take her too long to fix it either. Her name is Caschene, shout out to Caschen! Thank you for taking your time to help me out!
Awesome
by CJMG!!! on 2020/06/06 05:52
Shutterfly is such an easy app!
Amazing customer service and products
by Audrey Dawn on 2020/06/06 05:36
Thank you for everything you do!!
Shutterfly is the best!
by KSW50 on 2020/06/06 05:10
Do you need a personalized gift? Are you stuck for ideas? Need a gift in a hurry? Grandparents need pictures for their refrigerator? Shutterfly does it all! Quickly and efficiently. It makes keeping in touch easy! Love it!
Super Products
by Stephieb910 on 2020/06/06 04:31
Great quality and service.
Terrible
by 1tyup on 2020/06/06 04:12
Says if you spend $39, you get free shipping. I spent a couple days trying to spend $39 and I ended up getting a total of $39.99 and shipping was $18. Ended up deleting all the other items and just paying $5.99 to ship birthday cards that cost around $21. Waste of money!
Promo codes
by mommame883 on 2020/06/06 03:58
I love the Promo Codes but if we are paying shipping anyway we should be able to use more than one code per purchase
Great!
by lottlefoot on 2020/06/06 03:34
This has been my first order on Shutterfly. I was pleasantly surprised that the cost were affordable and it was easy. I just sent in my order so I cannot comment on the actual product yet. I only rated this four stars because I was having difficulty getting my black and white pictures printed at an acceptance level. It is great that they inform you that your black and white picture will process blurry. I just wish I could know or have a reason why. Maybe I could do something about it?
Excellent
by The ESG on 2020/06/06 03:25
I love Shutterfly. They provide excellent, easy ways to capture memories and have them easily accessible. They are my gift solutions.
Ok first experience.
by clmasthfsjsv on 2020/06/06 03:17
It told me the first 40 pages were free but only allowed me 20 pages free and charged for each additional page. Also it would not let me put the pictures in order the way I wanted them to be. A little disgruntled about that but will use Shutterfly again.
Love them
by ji_julia on 2020/06/06 03:14
I’m so happy with my purchases. Allows me to easily make memories in variety of ways. Love my mug purchase and magnets!
Great gift options with fast and reliable shipping
by S.M.L1.3 on 2020/06/06 02:56
I have ordered from Shutterfly several times. I have never been disappointed. Will continue to purchase.
Shutterfly
by Helooooooohfdghcxdgvx on 2020/06/06 02:53
quick. easy. affordable. :)
Best products, prices, service
by glazegator on 2020/06/06 02:45
I have been using Shutterfly for years and to create cherished projects and gifts. They are my first choice!
Edwards
by Roddy65 on 2020/06/06 02:10
Love the app to order so easy
App shutdowns, cannot save a product
by Soopern on 2020/06/06 02:10
When uploading photos to put together a photo collage mug, the app has a tendency to inexplicably shut down - losing the photo layout and sizing I’ve set up. I also lose the setup I am working on when the screen on my phone turns off or if I stop viewing the app for any reason. I turned off the screen of my phone when my husband walked in the room earlier (the mug is for him), and when I turned it back on the product I was working on was gone and I had to start again. Very frustrating. I will definitely be trying a different company for next year’s Father’s Day mug.
Picture
by Mikey766776 on 2020/06/06 02:07
Amazing
Always wonderful
by Jake246357852478$ on 2020/06/06 02:04
I have been using Shutterfly for over a decade now. I have never had any issues with their service or products. I will continue to recommend and use them regularly for all my photos
Thanks!
by suzzzy2 on 2020/06/06 01:33
Fun project! With good memories!!!
Love Shutterfly!
by Catscrafty on 2020/06/06 01:18
Fast, easy and the pictures are great quality!
New customer
by iloveullah on 2020/06/06 01:07
I have recommended this site to everyone. I always go to Walmart and have to wait for customer service. Most of the time the machines are out of order. I watched Ellen Degenerous and decided to try you out. I have no complaints and will use you all the time in the future for all my photo needs. Thank you Cheryl Baker
I love it
by eglith on 2020/06/06 01:05
Best and easy to use
Back up photos
by ....Erin on 2020/06/06 01:01
Shutterfly keeps my photos from a long time ago but when I try to view to buy them it shuts off. Very disappointing
Great product
by dorthy1969 on 2020/06/06 00:52
A little time consuming but the end result is great
A little pricey
by dreahawk on 2020/06/06 00:36
The price of the product was higher than expected , the shipping was free....
Amazing!
by cnkkkshrb on 2020/06/06 00:31
I am very pleased with this app! Super easy!! So amazing!
Melissa’s Pics
by greatgrandma gonzales on 2020/06/06 00:30
Awesome reviews!
AMAZING COMPANY!!!
by LJE2019 on 2020/06/06 00:28
They are so awesome!!! Thank you Shutterfly for always making my memories come to life! <3
Fast & Easy
by BetsyP31 on 2020/06/06 00:15
I made these for my cousin on the Shutterfly app. Pic uploading was super fast and beautiful product.
Best App
by Gdbdjdidj on 2020/06/06 00:09
I love that they now offer same day prints at Walgreens and CVS! This definitely makes them my got to photo place now plus all the amazing gifts!
Grad fotos
by mlafo2 on 2020/06/06 00:03
Great. Found exactly what I was looking for. Perfect announcements and easy to produce.
Great service!
by batwingsandbutterflies on 2020/06/05 23:59
Get my photos, Don’t mind waiting because when your local store can’t keep their photo machine working, Shutterfly always comes good in a pinch! Thanks!
Amazing
by happpppyyyyyyy customer on 2020/06/05 23:57
I love the unlimited free 4x6 prints
Great pictures and great deals
by Sabr6 on 2020/06/05 23:24
We have ordered all of our kids’ senior announcements and pictures from Shutterfly! They are the best! We recently ordered a canvas family print. It is fantastic! I won’t order from anywhere else.
Love this app
by atomteacher on 2020/06/05 23:18
I love getting pictures for only the cost of shipping!
Always delivers quality!
by knevermind on 2020/06/05 22:39
Shutterfly is my go-to for tried and true quality at very reasonable prices.
Bjimenez 98
by bjimenez98 on 2020/06/05 22:34
Very easy to use and very convenient!!
Easy, great deals, great products
by NattyG220 on 2020/06/05 22:32
Use it to make an annual Father’s Day gift photo book every year and it is so easy. I do the whole thing from my phone.
Five stars!
by Kendoo777 on 2020/06/05 22:08
One of the few websites that is so friendly and straight forward anyone can use it. I’m a loyal customer and value the service Shutterfly gives
GREAT PHOTO PRINT SOURCE
by Michael Irvin Walker on 2020/06/05 21:58
Great photo prints, affordable, great quality.
Free Prints??
by RuthNew on 2020/06/05 21:46
They really aren’t free when you consider the $22.00 they charge for shipping.
An excellent company
by juliekatechar on 2020/06/05 21:31
Shutterfly is a great company with great customer service! Thank you for helping us out today! JulieRN
Quality and service
by Nurse Sher on 2020/06/05 21:30
All purchases I have made are perfect and exactly what I had designed and ordered
Easy to use. Great quality
by maznew on 2020/06/05 20:58
Received in timely fashion. Great quality easy to use
No way
by lannacola on 2020/06/05 20:25
20 dollars for shipping!?!? For real?!
Rpr2121
by Rpr2121 on 2020/06/05 19:58
Love Shutterfly. Great premium pictures at a discount price.
Great Experience!
by 4Campbell on 2020/06/05 19:52
I love ordering from Shutterfly and the great deals they offer!
Amazing site!
by Larson13 on 2020/06/05 19:26
I love this site and it’s products! I’ve gotten so many things from here and it’s amazing. The app is easy to navigate and items are easy to find and create.
LOVE LOVE LOVE THEM!
by briannahaskett on 2020/06/05 19:16
Hands down the best place to order anything photo related! I’ve ordered several time and have been more then happy every single time! Keep up the good work Shutterfly!!!
Family
by fhutchison on 2020/06/05 19:03
Thank you very much
Love Shutterfly
by light house gal on 2020/06/05 19:03
Easy to use, quality products and reasonable prices. I get all my photos and photo products from Shutterfly and I’ve never been disappointed.
I love Shutterfly!!!!
by chod1578 on 2020/06/05 18:58
Great quality! Fast shipping!
Shutterbug
by Snickers bpt on 2020/06/05 18:26
Excellent pictures
BEST WEBSITE EVER
by 0505050500505 on 2020/06/05 18:23
Love this site so much, would definitely recommend!
love
by nieemaxo on 2020/06/05 18:21
picture quality always turns out amazing
Graduation Cards
by Bungholio72 on 2020/06/05 18:14
I just ordered my daughters graduation announcements and Shutterfly was VERY quick and easy and they have lots of different options to choose from. With everything going on with Covid-19 and my daughter not even having a graduation because of it, I need things to be a bit easier. We will see how they turn out.
Shutterfly
by 4ever25 on 2020/06/05 17:51
I like the quality, but not how slowly I receive my order!
Photo
by munguss on 2020/06/05 17:41
Excellent.
Father’s Day card
by Grandma Frandma on 2020/06/05 17:34
I just made a beautiful card for my husband for Father’s Day. It was so easy and has so many pictures in it. Thanks Shutterfly!
Love it
by sunkistsw on 2020/06/05 17:29
Easiest way to quickly order great quality photos!!!
Love Shutterfly
by Stinky500 on 2020/06/05 17:12
Exceptional!!
Placing vacation order
by FamilyCox on 2020/06/05 17:07
I wanted a photo album of my recent vacation, and Shutterfly was the perfect compliment to showcase my photo memories!
Great products!
by cdjd53 on 2020/06/05 17:04
Really love the quality and selection
Best deals and best quality
by calvin wild photography on 2020/06/05 16:35
Best print company online to date.
Shutterfly support is amazing!
by HappymomClassof2020 on 2020/06/05 16:10
Kind, helpful, knowledgeable!
My Pics🥰
by Cassieluvsmusic on 2020/06/05 16:02
I absolutely LUV THIS SERVICE🥰🥰
The best service ever!
by terific!!!! on 2020/06/05 15:52
Haliea was such a pleasure and went above and beyond to ensure my project was successful.
Easy to use
by shecrabb on 2020/06/05 15:21
No issues at all
Shutter Fly
by 4everBamaGirl on 2020/06/05 15:09
I love Shutter Fly. It makes me getting my pictures printed so easy!!
Great quality and fast shipment
by May2012stone on 2020/06/05 14:58
I honestly have nothing bad to say. I have been using Shutterfly for years and they have yet to disappoint me.
Tinao16
by cainali on 2020/06/05 14:33
Love the quality
Placing order
by firetruck64 on 2020/06/05 14:30
I tried to place a order with 2 different promo codes. One was one that I had received by email that day and it said it was expired. The second was from a kohl’s promo which was from was good to June 30 and I couldn’t get it to work either. I called your help line and that was no help. Not a very user friendly experience. Diane
Easy
by I'm wolf girl in my class on 2020/06/05 14:16
Love using the Shutterfly App! Very easy & they save all my projects, photos are easy to download ,always offering coupons & savings ! They are the BEST
Free prints!
by Manda99Panda on 2020/06/05 14:14
I love the free prints and free items and great promos.
I LOVE THIS APP
by 55555555578888 on 2020/06/05 14:05
This app is the best because you get free 4x4 and 4x6 prints and all you have to pay for is the shipping. I don’t know what I would do without Shutterfly
Trash
by brittain424 on 2020/06/05 13:52
It’s a nightmare ordering from this app. Every time is a struggle because the app crashes or just straight up won’t upload a saved project to your cart.
I love Shutterfly!
by rere pike on 2020/06/05 13:51
I especially love the Photo Books. It is easy to add your photos and change your layouts ant make memorable books for family keepsakes! Beverly in H-Town
Dana
by dmarie9 on 2020/06/05 12:48
I use Shutterfly a lot the app isn’t that helpful but if you do something on a cellphone it takes you to the app automatically. I have been given multiple promo codes for free items and they almost always don’t work and I buy from Shutterfly a lot because I do like the items they make it easy to provide a really thoughtful personal gift for people
Best program👍
by whitewingdoves on 2020/06/05 12:00
Timely, perfect photos and items. Thank you.
Best picture creation
by Ekela808 on 2020/06/05 08:24
Love Shutterfly easy to work with on making your pictures look pretty.
Absolutely Amazing
by avanhoak on 2020/06/05 07:29
Just made a photo album and two picture frame collages! The app and website are super easy to navigate and user friendly. Prices are amazing!! I was even able to get 250 free prints!! Would 100% recommend over any other photo service!
Easy to use, great variety.
by pstrafaccia on 2020/06/05 07:23
What a great way to make personalized gifts.
Amazing
by Giniauwu02 on 2020/06/05 07:18
5/5 it tells you if it’s gonna be blurry!! It’s super easy!! I love this!
Quality stuff but shipping costs downside
by VDHappyCamper on 2020/06/05 05:43
I love Shutterfly because it offers a variety of options for gifts, photo printing and more! They have something for everyone. And on top of that they always have deals! I’m personally a fan of the unlimited free prints with the app. The only downside is even with free prints there’s no way around the shipping fee. It increases as you add more items. Prints or other products. But the quality is A1.
Great deals
by ashleychammer on 2020/06/05 05:27
Great deals on holidays and if your a jcpenny member
APP crashes every time I try to do something
by melimouh on 2020/06/05 05:26
Please fix! I've been trying to make an order for days.. Thanks!
opinion:)
by jazminnnnnnnnnnnn on 2020/06/05 05:10
great app!
Great
by ninjanurse124578 on 2020/06/05 04:34
Great app to order gifts that include a picture
I’m gunna make more!
by Lexus444 on 2020/06/05 04:26
Amazing!!!!!!
Fantastic
by Titaschmita on 2020/06/05 03:55
Can not beat free 4x6 prints right off your phone. Quick deli and great quality
Wonderful
by tweetynrachel on 2020/06/05 03:55
I have been using this site for almost a year always wonderful products
Shutterfly
by Therealbre01 on 2020/06/05 03:54
The app is really fun and creative but the shipping is terribly high. You spend $29 your shipping prices will bump that up to over $50, this is most definitely my last time using this app
Nice quality of selection
by MariahLoves1D on 2020/06/05 03:07
Please try to get me these by 6-10? Thank you
How can you improve perfect.
by GT84WM00 on 2020/06/05 02:40
I send pics to a person in prison, who has no family. It's an ugly places to be. The prison will accept prints from only Shutterfly (I think). Regardless, Shutterfly makes possible, a little joy in an otherwise lonely place. And the Shutterfly app is seamless, especially with PayPal. For that, I am grateful.
Great products
by ☺ I love it.... on 2020/06/05 02:29
I love my Shutterfly projects! The site is easy to use and has many options!
Great products
by Amanda (Panda) on 2020/06/05 02:11
Love Shutterfly!!
Great products!
by milkyway789 on 2020/06/05 01:52
I love the quality of the products, especially cards. My father loves the calendars.
Takes forever to use!
by lind1555 on 2020/06/05 01:51
This is the first time after multiple tries that I have ever completed a transaction. And this took me hours to load. Lots of waiting, then having to ‘try again later’, etc. very frustrating! Eleven dollars to shop my 4 x 6 prints? Rather extreme in my opinion. I should have just gone to a local drugstore and gotten them in an hour but of course shipping isn’t calculated until the very end of your transaction. I think the site can use lots of improvement. One last comment...After trying to submit my review, all of the nicknames I have used are taken. I will continue to try but have tried at least 8 combinations already! Quite frustrating. I can’t see how to make a review without a nickname!
My all time favorite, but shipping is costly
by Easy/fun on 2018/12/24 02:41
I really can’t say enough about Shutterfly. My only negative thing to say is about the price of shipping. It is kind of expensive and usually counts per item. That stops me from ordering more than I would like to! But I have had such a great experience designing, shopping, and ordering with them. I am absolutely pleased 100%. I have never had a bad experience with them. I have been ordering from this company for many years and have bought tons and tons of items. I order from them at least 2x a month and that’s not exaggerating. One time I received the wrong item only because it was around Christmas time. But I got the correct item a week later and never had to worry about keeping track of it. I love all of the promotions they send through my email. It keeps me coming back for more. I have ordered things for almost everyone in my family and given lots of gifts and there is not one that I can shake my head at and say I wish I didn’t order this. I am so very thankful to have found and be part of this company. If you are reading this and have ordered then you know what I am talking about. If you have not ordered then what are you waiting for. Stop reading and go right to Shutterfly and order something right NOW! You will be a happy returning customer for life. Truly amazing and very very happy. Thank you Shutterfly for making my holiday shopping and gift giving so simple and easy. Sincerely, A life long satisfied customer (2018)
Awesome company
by Speedygirl66 on 2018/12/10 18:04
I have been making Shutterfly books since 2010 and I’ve grown over the years making Shutterfly books of my grandchildren‘s life. At first I didn’t have a clue what I was doing so I called Shutterfly for help and to this day, the amount of help I received is beyond words. This company has employed people that are knowledgeable, have a lot of experience with computers, patience and most of all, they stay with me on the phone as long as it takes until I understand how to do something. Never once have I thought about going with any other company to make my photo books. This company offers so many items with ongoing sale prices and freebies. I have yet to pay for any of my mailing address stickers or any 4 x 6 pictures. I can’t say enough good about Shutterfly, but what I can say is, this is an amazing company, you won’t find better service anywhere, the prices are always right and I will be forever be grateful for the products that I have always received in a timely manner and best of all, if you’re not satisfied at anytime, Shutterfly is always willing to work with you And every time I’ve called they always before I hang up and say is there anything else they can help me with. I truly feel that as a consumer, this is one company that always makes me happy to have called and receive such great results when all is said and done.
Expert and patient tech support staff
by Hczder on 2019/11/14 18:22
I am a novice with Shutterfly and was trying to assemble a photo book from my iPhone. After 3 separate calls to your tech support team...my order was processed to my amazement and satisfaction. I called 3 times because after first problem I had was solved by your team, I felt I was ok to to continue on my own.. unfortunately, I continued to assemble my book only to run into another hurdle. Your patient tech support rep was supportive of me and spoke to me with empowering words that helped my confidence to continue creating my book. I was able to proceed with my assembly until I reached my third roadblock. By this time I was frustrated and gave up, but this book was very important to me to give to my daughter for graduating college with her MBA degree and my granddaughter graduating with her with her Associate’s Degree. I do not want to but it was important for me to call tech-support again. And the person on the other in once again very kind, very helpful, very patient, very reassuring and talked me through and process and my book was ordered. Just want you to know the character and caliber of people you’ve selected to work with your customers. I appreciate your choices. I neglected to get names this time but I need tech-support again I will have names to pass on to you. I am at 5 Star in satisfaction Shutterfly customer.
Baby Book
by J&L Special NANA on 2019/02/10 22:19
This was my very first attempt on doing a baby book ever. I wanted to do a book for my first grand baby. Of course, I wanted it perfect. I was lost on how to even start the project. So I called Shutterfly, they were so kind, helpful, courteous and very patient with me. They held my hand each step of the way!! I spent many many hours doing the book SO MANY details which meant SO MANY decisions to make. But it was well worth the effort. I had originally planned on making a book every 3 months until 12 mos then start doing one yearly. Well, needless to say Nana never got there , now I have my second grand baby and I need to make one for him as well, but trying to find the time is difficult for me especially having to go through 8900 photos!!! OMG I need to learn how to organize my many photos into their own albums so I can make more books. I am Very electronically challenged!! But Shutterfly has wonderful customer support. I wanted to get some free magnets, but I couldn’t figure out what I was doing wrong so it looks like I am going to miss out on the Special. Keep up the good job Shutterfly. It’s a rare to get any customer service from anywhere theses days, but to get Really Good customer service that is Amazing and Refreshing because that makes Shutterfly stand out ever more!! 👍👍👍
Shutterfly experience
by Handcartwoman on 2020/01/15 16:37
I love the quality of Shutterfly, but want to offer a little of my personal experience. I wanted to order family photo Christmas cards early in December 2019, but after looking at the price I decided against the purchase. Because I had taken the time to design a card, Shutterfly emailed me a week or ten days later to offer me 40% off my order. When I selected the shipping option, I was given a time frame of arrival, 3-4 days before Christmas. I was okay with that, and placed my order thinking I could still get them in the mail by Christmas Eve. While I was notified of where my order was in shipment, I did not receive my cards until January 4, 2020. I mailed my Family Photo Christmas Cards, even though long past Christmas. I wish Shutterfly offered better prices whenever the order is placed, as opposed to offering a deep discount a week to 10 days after a potential order has been created. I wish Shutterfly was more honest about shipping times, and I wish Shutterfly offered more competitive shipping options. I have just ordered a canvas print of my Family Christmas Photo, the least expensive shipping option was $10, and I am not in hurry for this. I will take the time now to look at other companies, or Shutterfly competitors, to compare their form, function and value💜Sincerely, Renée Machado Connelly Berry aka Nanny Renée
Good App, Nice Products, Horrible Shipping
by Lauren E.S. on 2018/02/07 02:49
So I’ve used the app fo a while, made several photo books on it, and it’s ok. I like that I can easily save my photos and access them again. Making the photo books is pretty easy, but don’t make a big mistake, like suddenly changing themes, or all your work will disappear never to be retrieved. Your edits between the website and app don’t communicate nicely either, which is super annoying. My biggest complaint? Their shipping. You’d think you could save some money by ordering two or three books at a time and shipping them at once, but the price to ship nearly doubles or triples with each product of the same kind you add to your cart. And if you’re ordering different kinds of items, like a book and a magnet, well then you’re really gonna pay through the nose. Plus, you’d think it would arrive pretty quick for as much as you paid for it, but you’ve got another think coming; takes nearly two weeks for the thing(s) to arrive, even though you had to sacrifice the child you made the photo book about just to get them shipped. Anyway, I keep using it because I’ve got a lot of pictures in my account and I don’t really want to go through the hassle of transferring them to some other company, so I’ll stick with Shutterfly for a while keep making photo books that sit unordered because I can’t stomach paying $8 for that thin orange envelope.
Beyond Frustrated!
by Malysa5301 on 2019/03/22 03:13
I wanted to love this app. I really did. If it worked right it would be great. Especially because of the deals. I've spent hours making one 8 by 8 photo book because it wouldn't save my project. I started on the app and when I went to order it said "can not connect to Shutterfly check your connection". I had full bars of wifi and everything else was connected and running fast. I finally switched to the laptop. I managed to finish the book despite having to redo most of it. Now I'm still in the process of ordering. 15 minutes later it's still "spinning" I guess verifying my cc. It's "Erky" to say the least. Please Shutterfly fix these bugs and the app will be great! Update! After all my frustrations I’ve used this app several times to send my boyfriend cards, prints, and photo books. He love love love all of them. I can’t tell you how happy he is to get stuff from Shutterfly and always talks about the Orange Package. He gets so many compliments about the photo books and always has me telling other guys gf’s and wives where to get it. So I’ll say all in all I’m satisfied and it was worth it. I was just irritated this day when I was trying to make this book. Since I’ve made several with no issues. Thanks again Shutterfly
Review
by I dont have rhe time on 2018/11/29 08:44
Shutterfly is easier to use than the other sites I’ve tried but it still is difficult to use. It needs to have prompts or a chart that explains how to solve basic problems and what different symbols mean. For example: As soon as u select ur photos u want to use for ur book the system automatically plugs them into the pages and chooses the layout To change the order the pics are in and to change the layout then is very difficult. Through much time consuming trial and error I finally got the pages limited to one photo per page like I wanted it but I wanted them in order from oldest to newest and without spending many more hours I had to settle for a mixed up order that makes no sense because I couldn’t remove pics easily and replace them with the one I really wanted on that page. The few I managed to change were just luck. I couldn’t do it consistently because I couldn’t figure out what I did that made it possible. Sometimes what I did made it work and the next time it wouldn’t work. I think the app needs some work. The friend that helped me finish my first book transferred my information to our website. She said she never used ur app because it was too difficult. Several others Ive visited with said the same thing about the app. That it made it too hard to make ur own choices.
Hell on Earth
by DeltaDawnTamara on 2018/06/13 02:29
So...I’m traveling and I needed to order by this morning to get my husband his Father’s Day gift on time. I started trying this morning. I don’t have my password on me since I’m in a different state. So I tried to reset my password and your interface sent me a link to the “Reset your password” button page. When I emailed you you asked for verification of who I was in a way that there is no way I could have done it traveling and I’m not sure I could do it not traveling. All I wanted to do was order a mug for my husband’s father’s day. By the time I get all of this done my phone is at 10% and I am in downtown DC with no charge cable. I spend 24 bucks to get a charge cable so I could use a friends battery. By the time I got a cord the mug will not be there by Father’s Day and I can not get your app to take my credit card. We had to use a backup email my friend had and she created a new account just so I could place the orde, which I could not place until now because the app would not take the credit card information. So now at 10:30 at night the order for a Father’s Day gift went through but will not be there until a week too late. I’m so frustrated, disappointed and upset. What should have been a great experience was horrible. Why do I have to have an account for you to allow me to spend my money. And why are you having a technical glitch that would for me to “prove”who I am. Well I just though you guys should knows
Best picture service PERIOD
by Snowboardking9 on 2019/09/27 23:35
Vast amount of choices! Ease of use/ user friendliness is incredible! Prices and gifts/freebies are unmatched! And their Customer service is second to none! I spent hours creating items and when I got ready to check out I hit the place order button. I did not realize until I got my credit card notification that my order was almost $100 over what I remember putting in my cart!!! I was relieved to see that unlike any other side I’ve ever visited they had a cancel order option that gave you 30 minutes after your purchase to cancel no questions asked, so I took this option and Then went back to try and figure out what went wrong but when I went back to my cart everything was GONE as well as most all of my saved projects. I was heartbroken because I could not find anyway to get back all the stuff I had to bet I was creating. With not much hope I called customer service and after a short wait time I spoke to an amazing representative that was able to restore my car and reload all the items that I thought were lost!! And the whole process took less than 10 minutes thank you Shutterfly representative!! Sorry I did not catch her name :(
Excellent customer service made up for terrible experience
by scott333... on 2017/12/14 22:16
Update: While my first attempt at creating my calendar was really frustrating, and almost all of my pictures were sideways when I double checked my project the morning after I placed my order, the great customer service turned my 1 star review into a 4 star. They were super understanding and cancelled my order so I could correct everything and upgraded my shipping so that I would still be able to get it before Christmas. Original post: Just had a horrible time using the iPad app. Was disappointed that not all of the design options available on desktop were available on the app. After I would finish putting photos into a layout and return to the page later sometimes photos would be missing, certainly hope they are all there when I get my calendar! Also not all photos would drag and drop into all layouts which was extremely frustrating. Even more, when changing the background only the top half of the calendar background would change so it didn’t match the bottom, making it a totally useless feature. Checkout was fine, glad you guys got that working smooth so you can get your money🙄. And excuse me but $8 for shipping after all this was simply infuriating!!!
Love Shutterfly!!
by ajleishman on 2017/12/08 18:52
This review isn’t as much about the app as much as it is about the company. I have used Shutterfly for several years and haven’t run into any issues until this year. I always order calendars this time of year, two for my in law side and two for my side of the family. There are different events stored in my Shutterfly for each side of the family. Somehow (without me going in and checking to add the events) the calendars for my side of the family came with all events under the calendar section. So my in laws birthdays showed up on the calendar when they shouldn’t have. And I did preview the product. They were not on there when I ordered. I contacted Shutterfly the day they were delivered via email, and they contacted me back within two hours and helped me fix the issue and helped me reorder free of charge with rush shipping. They have been so fantastic to work with, and have wonderful customer service! I will continue to use shutterfly and recommend them always! I do also love the app, it has a few glitches here and there, and I tend to do the majority of my stuff on my computer.. but from what I’ve used the app for, I love it! Thank you Shutterfly!!
Convenient but super glitchy
by RSVLGIRL916 on 2019/12/17 05:41
Used the app to make a couple calendars for grandparents. 1. When ordering there was a glitch which I did troubleshooting for over the course of several hours. I called the next day and the customer service person told me to log out and log back in. I asked if my work would be saved, he said “of course, yes,” and come to find out all but one of my projects was recovered after several attempts and his troubleshooting. Service was pleasant but he told me “that’s why you need to use our site on a computer, not an app. There are many issues. Next time only use us on a computer.” 2. When trying to make the calendars and select different layouts often the layout wouldn’t get applied. I would have to click through then go back several times. Often I would go back to pages and pictures would be changed, formatting would be changed, etc. without me knowing it. I’m glad I kept going back over and over. Automatic changes happened about 30% of the time. 3. When trying to apply discounts at checkout each price would increase. For instance, my first total was $75, then after I applied 20% off it was $102, then when I applied free shipping it was $123! I went back, removed the discounts which drew me to this site/app (I could have used another competitor) and paid $75 (ie no discounts, paid for shipping). I love the idea and convenience of this app but the reality is really bad.
App has a glitch
by Unreliable Ordering System on 2018/12/23 16:56
The app is easy to use but is unreliable. I placed orders for making 4x6” photos. I needed 5 copies of each print, as I was making photo albums for my family. I had to hit the plus button for each photo 4 times to get up to the total of 5 for each photo. Obnoxious and time consuming. Placed my order and received it yesterday. Problem is I only received 1 copy of each photo. I thought maybe I messed something up because I looked at the order confirmation and it said only 1 print was ordered for each photo. I assumed it was a mistake on my part...until I placed another order. This time, I placed an order for 3 copies of each photo. Set every photo to 3 copies. Had someone else check to make sure I had put each picture to 3. Again, obnoxious and time consuming. Placed the order and immediately checked my order confirmation. On the order confirmation, most photos said that I had selected only 1 print for each. I immediately canceled my order. So long story short, the app works if you only want to order 1 print of each photo. Any more than that and the app messes up your order. I do like the fact that I can get offers for free products through the app (despite expensive shipping). Overall, Shutterfly has great quality products but definitely disappointed in this glitch in the app, as it made the orders unreliable.
Limited and frustrating
by :::.::::.:::::. on 2019/12/09 17:58
I used to love using Shutterfly to creat my yearly photo calendars, and have been really disappointed in how frustrating and glitchy the website and app have become. I normally create multiple calendars for various family members, and loved the one stop shopping. I was going to create a photo desk calendar, but since you can only create certain projects on the app, it directed me to the website. The website is extremely slow and no longer organized my pictures by month or even in the order I downloaded them, some would come up in order, but others would be randomly placed, making it really difficult to find the photos I needed. When I finally got them downloaded and located the picture, I couldn’t always drag them into my calendar. Saying I was frustrated is an understatement. You also can’t edit projects on the app if you started them online, which is very frustrating when you don’t always have access to a shared computer. The app is very basic and I haven’t figured out if there is a way to share your work with others without giving them your login info. And since I’m making a family calendar, I always share it with the family members before I order. I used to really enjoy making the calendars, and they now have become a giant headache. Will be looking for another platform that will make the process more streamlined and less aggravating.
Quality products, not always user friendly
by Princess Aurora's mom on 2018/08/13 05:16
Pros: Price is good as long as there’s a sale, (and there are frequently good sales). The picture quality is great, and there are a number of good products to choose from. I can upload directly from Facebook, which helps when using a different device for locating the pictures for upload. Cons: If you are not using the right version (desktop version versus app) with the right device, it’s not going to work right. Trying to make a photo book on a mobile device was useless. Using the app just now, the couple of features that I could not find were the option to save my project as I was working on it and the option to edit the photo itself (beyond sizing) in-app. Not being able to save the project with so many pages was scary. There were some instances where the text or photo seemed to do its own thing, and I could not universally apply the same font and size to all the pages, making the project tedious. I know on the desktop version of the site, I can save as I go, but then changing out pictures doesn’t want to work, at least not while using a tablet. Nonetheless, I managed to put together a great book commemorating a great family vacation , and can’t wait to see the end result in the next couple of weeks!
Free 8x8 photo book from kohl’s order
by photobookshopper on 2020/04/12 07:26
I ordered some things from kohl’s a couple of weeks ago and when I received it I had a coupon/gift card from Shutterfly for a free 8x8 photo book! I usually don’t use these kinds of coupons I get in the mail but I checked it out and started making my 8x8 photo album and I am impressed so far. There were 20 pages not including the front cover that you could put pictures on. Each page could hold up to 4 photos and some of them you could type a description below it, beside it or between the pictures. I could not believe how many pictures I could use!! It told me if the picture was low resolution so I could change it out and if the size of the letters were too big for the font I chose. There were probably 50+ fonts and colors to choose from for your descriptions. I only hope it turns out as great as it looks!! I lost all of my pictures in a house fire 5 years ago and I’m finally starting to print them out again and this book is really going to help! Thank you Shutterfly and Kohl’s. I greatly appreciate the free photo book gift!!
Ridiculous shipping prices
by Curlygyrl on 2018/08/01 04:04
I was going to purchase 16 items and 163 prints. I did have five promo codes, three which came directly off the App. Right before I was going to check out I saw “free shipping if you spend $39!” So I went back and made a nice desk top frame and added a notepad to total over $44, to make sure I spent over the $39 for the free shipping. At check out it now cancelled off 2 of my promo codes for some unknown reason and they were still charging me over $36 in shipping. I did read the fine print that said 4x6 photos were not included in that discount, which was fine, but why are you charging me $36 for 10 magnets, a reusable shopping bag, and 163 prints? I then deleted the prints and figured I could print them at Walgreens for 10 cents, because they are on sale all the time. Even after cancelling the prints which were excluded from the free shipping, my shipping cost was still $27! I don’t understand. I love Shutterfly and the promos, coupons, etc... but they need to do something about the shipping. I think customers would rather pay for the “free” 4x6 photos then pay $30 in shipping for them. I ended up spending $8 and deleting all of my other items I spent 2 hours working on, because I wasn’t paying $88 for the few items I was purchasing since all of them were excluded from the “free shipping if you spent $39”.
BEWARE!
by mmmmmnnnnooooooppppppppppppp on 2018/12/27 10:56
I have had multiple orders with delivery or print issues (ordered consecutively) This issues are anytime I add text. I have used the app on each order that has been wrong. Customer service has not resolved any issue. In one case I contacted customer service via email, immediately following receiving order confirmation email that indicated that the photo book I ordered was being sent to my billing address and not my shipping address. Although indicated on the app, the address defaulted at the order point. Customer service asked the correct address, I responded with the correction immediately. I received second email asking the same question again, I gave the address again, I was sent an email saying now my item would NOT make it by Christmas because it was now a reorder (even though I paid for rush shipping), I responded with this concern, heard nothing for two days and receive a final email saying that the item was on its way... to the original WRONG ADDRESS! Separately, I have had the app default and print my billing address on envelopes when I have indicated a shipping and return address. I have not had any issues resolved. So, while the products are very nice and image quality in nice when, you could wind up paying much more that you thought and be scrambling to cover up misprinted labeling. !!!BEWARE!!!
Customer of 10 Years - Please Read Before Using Shutterfly
by Regina Kantina on 2020/01/29 16:42
I am not the one to post bad reviews ever, however this one was pretty heartbreaking and I want to help others by sharing this. My grandmother went into the hospital with only 30% of her heart working near Christmas. I ordered from Shutterfly like I always do. This time I ordered a cross with my grandmother's picture with us on there. No warnings showed up so I ordered it. It came in very blurry but I did not have time to contact Shutterfly and get a new one before Christmas, so I gave the blurry one to my dad. He cried and I promised I would get him a new one. I called them the next day, a wonderful woman said that even she had issues with it when she ordered one herself and helped me figure it out. She said that I could contact them again before ordering to ensure the second one would be right which the person said it was perfect. I saved the chat of the person who helped me. It came in blurrier than the first one. I just called for help again when the rep and her manager refused to help me because I accidentally entered in a different email address (same name) on the order than the one on the account. I was heartbroken that after 10 years of many orders, they would not help me with something that means so much to me and my family. I am now on the search for a new company for my future orders. Hope this helps.
Photo books need better quality
by Paminparis on 2020/03/26 04:44
I’m a wildlife photographer and I’ve been making Shutterfly books for 10 years. I’ve done dozens. I’ll just say that Shutterfly has great customer service. The program for photo books has expanded and improved. However, the cost has gone way up. My average book costs about $175 after applying codes and discounts. I don’t mind paying for a beautiful big photo book. The big problem is in the quality of the printing. I just got my book of Alaska. My original photos were breathtaking. But the printing was dark, grayish, and contrasty. I got a credit for another book but had to retouch almost all the photos to accommodate the Shutterfly printing process before reordering. That was a lot of work, almost 350 photos needed artificial lightening to compensate for the dark printing. I do realize that the printing is set and runs it on a general setting. That’s fair enough. But the settings are too dark, are not close enough to the originals and the quality poor. If I showed you an original photo and then the same in the book, you would not believe the difference. And, yes, I shut off Vividpix, an awful feature in which colors are glow in the dark vibrant. So, conclusion, the quality should be better for the price.
This app has a lot of glitches.
by Etybo on 2020/02/22 07:35
This app has a lot of glitches. It took me multiple days to get a large photo book put together. The app kept deleting pictures I had inserted into set pages. No where to be found. It also wouldn’t let me delete pictures I decided I didn’t want, to replace with new ones. I needed to use all 200 allotted pictures, so I had to remove what was unwanted. I kept trying to delete the pictures, but would have to restart the app and open my project back up to get them to actually remove. This would cause problems with losing my saved work. Also, the “BACK” arrow button was poorly placed. It was right above the button used to focus in on a specific page or have a broad view of all the pages. I kept hitting it by accident and having to reopen my project, because it had exited me out! 🥴 I finally finished my book at 1am. I started working on it early this morning and had already worked on it other days. I am praying it turns out good... because it cost me about $200 on SALE... and hours on end. It’s a present for my oldest daughter’s 16th Birthday. I am a bit of a perfectionist, but these glitches made what would have already taken a lot of time, so much worse. Hopefully next time I try the app to make another photo book, these things will be resolved!🙏🏼
Never been disappointed
by msmommyfied on 2018/03/28 09:28
You're always getting discounts. If you see something in the offer that would be great for a gift, get it then and save it. The discounts are really great. We've gotten a free canvas print twice now. The emails may get annoying, but I just swipe and delete. When one pops up that catches my attention- I look into it. You can have it automatically download your pics, and they’re there. (Kind of nice way to store your pics). 4x6 and 4x4 prints-are free just for using the app. Shipping only. No subscription at all. The shipping was $22 for they’re highest order number-250 photos. I'm not the person who goes crazy and gets picture gifts and prints for myself or others. I printed a lot of pictures in bulk to have print versions from my phone. Then I see something cool. I got the photo book for "grandma." The canvas (shipping only) I got 2 free 8x10’s and ordered my 2 girl’s school pics to send to grandparents for their wall. I take advantage of what they offer at a price that's sometimes hard to pass up. But overall- great app. Took me some time to figure it ALL out. But it is easy to use.
Beyond Exceptional!
by sutherlin pride on 2017/11/27 05:18
Customer service! ..incredible! Quality... the BEST!! Shutterfly has the absolute best promos (if you subscribe to their emails/app)..they basically send freebies/deals almost every day! The ONLY thing you ever pay is shipping but that is okay bc everyone has to pay for shipping! Shutterfly was my go-to for my wedding invites, thank you cards, new year calendars, annual photo books, boudoir photo book for my husband to-be, and all of my personalized gifts for birthdays and Christmas for my closest friends and family, in-laws, our-laws (lol) and entire wedding party... I also have a huge family, AND just got married Oct 14! Shutterfly was my go-to source for to personalize all of my wedding gift thank you cards, engagement photo books, wedding photo books, wedding guest sign in book, and the best part, they save all of my photos in a cloud (free of charge like Facebook used to)! Their customer service reps helped me personalize, customize and perfect each of my needs they are incredible! I do my research, and have found that there is no one better than Shutterfly! Trust a bridezilla on this one!
TIRED OF TRYING WITH CRASHING APP!!!
by LuvBunny13 on 2018/03/26 09:04
This app is the absolute worst I have ever used? 1st I was working on 2 different photo books, then the app started crashing. Everything was ok at first then I noticed I lost one of the books I was working on. No big deal cause I still had one. I worked with it for 3 weeks because the app kept crashing, then it wouldn't upload any of my pictures. Today I try to go in and finish my saved book only to find out all of my info and my book was lost from the app crashing. I have been trying to start all over without a comolaint, BUT the app has already crashed on me 10 times. I can't even put 1 photo in the book without it freezing or completely shutting off. Now you people want a review and for me to refer my friends? You have to be joking. There is no way I would recommend this app to anyone!! I have lost 3 books and I don't think I want to continue starting and restarting every project that I would like to have. The main reason I have been working so diligently on this book is because I want to give it to my mother. My father passed away a little over a month now and I have been trying to make this book of them for her. Now I can't even get that to work! WHAT DO YOU SUGGEST?!? I am very dissatisfied, disappointed and frustrated. Thanks for NOTHING! I didn't even want to give any stars for this app
Double cost of items in cart at check out
by 1hopee1! on 2019/12/05 05:24
The price of the items in the cart are doubled when you proceed to check out. Promos such as 5 free magnets don’t materialize, and the cost is therefore not deducted. A mug and 5 “free” magnets cost nearly $18 dollars to ship! The promotions that they grab your attention with in large print, don’t really apply to most of what you want, or you have to buy in very large quantity in order for them apply. I phoned Shutterfly via an 888 phone number which I searched for and found online, and it is completely automated, complete with fake typing sounds in the background. You will never be able to speak with someone. If you want to discuss adjusting the cost of the items, you have to check out and order them anyway, get the order number, and then email to a specific address to explain why the cost of the items you’ve already ordered need to be adjusted. The automated message informs you, that once you email this address, you will have to wait 3-4 business days to get a response to your email. By then, I would assume your ordered items would already have been delivered, and you’d likely have even more trouble getting prices adjusted on items that were already shipped to you! This is garbage. I will look for Christmas cards and photo-gifts elsewhere next time around.
Terrible user interface
by Rabidreader23 on 2018/07/15 11:47
This app is horrible. Wanting to work on a photo book on my iPad instead of firing up the desktop computer I downloaded this app because Shutterfly won’t let you edit a book in chrome or safari on the iPad. (I don’t have this problem with other publishing companies.) First I am FORCED to upload a minimum of 20 pictures for a photo book (I had 17 for a baby book I am making). Then it automatically populates them into a book and I can’t remove the extras from the photo tray. The book is blank and I have to choose the design AFTER the photos are added. No way to preview designs first. Design choices are cheesy and limited compared to what they offer to work with online. That’s as far as I got before I deleted this app. Waste of my time. The only reason I come back time and time again to Shutterfly is because they offer so many “free” items (but don’t get me started on their ridiculous shipping costs). To be honest the print quality isn’t that great and it varies SIGNIFICANTLY all the time. I’ve had to contact customer service frequently for photo books that have terrible print quality (over saturated, too dark, etc). I definitely don’t see any merit in using this app. It offers no advantages to using Shutterfly other than you don’t have to be on a desktop computer.
Household Staple. For real tho.
by My 2 ¢ on 2018/06/09 17:53
Shutterfly has been my go-to for pictures and personalized products for 5+ years now. I appreciate the ease of use and their selection never seems to disappoint! The app makes it easy for my procrastination-prone attention span to quickly select and order free prints to keep the fam in the “my-kid-is-growing-too-fast-I-can’t-keep-up” updates (and my few and far between letters, but no one minds BECAUSE THEY HAVE A BUTT-LOAD OF PICTURES! Win-win.) Free (well, shipping costs) also means less excuses to put it off, which I obviously benefit from. Quality is always awesome as long as I am aware of the dpi and resolution of the pictures I’m using- I mostly use my phone camera and haven’t had any problems (and I’ve ordered tote bags, books, prints, art prints, magnets, greeting cards, announcements...). Now if I could only sit down long enough to put together another book. Oh wait! They save your progress on all your creative endeavors!! Really do appreciate the convenience Shutterfly affords it’s customers- it truly is a staple in my home.
Good but not user friendly
by Not Impressed 2018 on 2018/05/24 06:28
I like the choices, but the app is not user friendly. It seems easy enough, but there are some major hiccups. For one thing, when you add something to the cart, it removes all the pictures you’ve chosen other than the ones you’ve used. So if you’re getting multiple things, you have to go back through and add all over again. For me, that is a HUGE issue bc I like to compare. So it was awful. Then at one point the app just closed. Either bc it was overwhelmed or I was taking too long. Hence the 2nd issue for making me go back and re-add all the pics I already chose. I already once spent a VERY long time (8hrs, embarrassingly enough) and at the end, after I placed my order guess what? There was no order, and there was no saved work. Awful awful awful. I wanted to vomit. I literally didn’t sleep, and literally spent the entire night doing this. That was my first experience. Tonight I came on here for three pictures that I needed. I saw a great deal. Not only did it take me 1.5hrs, but in the end I ended up spending $55 for my “freebies” and like 5 pictures I got. $33 in shipping. Anyway, it is a lot of time, a lot of effort, and a lot of money. So I’m not impressed.
Mobile App Needs Work
by FotoFan43206 on 2018/02/11 21:35
I was trying to create a wall calendar from my phone. You can't personalize any of the dates and you're incredibly limited in the layouts: I remember making a calendar on my laptop a year or two ago and I could change/adjust the photo layout, both by making a picture larger or smaller AND adding text or "stickers" (little illustrations) wherever I wanted. It probably took me SIX hours because the app kept closing on my iPhone and then when I could finally log back in, all of the pictures that I had added/removed from the pool of pictures available to me would be gone and I would be starting over with original pictures I uploaded. ALSO, I would select a picture not being used in the calendar and go to delete it (so I could work around that ridiculous maximum number of uploads), only to be met by a pop-up telling me the picture was being used elsewhere in my book and did I want to delete it? Well, I knew I wasn't using, a picture of my dog, for example, so I'd drag it to the trash and *POOF!* a picture of my nephews would disappear from the calendar page I had already designed...but my dog's would stay?! Took WAAAAAAAY too long to complete this project. This app needs some serious help :-/
If you care about grammar in your keepsakes, app is not worth it.
by Mado's mom on 2018/04/08 16:48
Got a 6x6 Photobook printed using the app. Carefully typed everything with proper grammar, as this was going to be a keepsake. Upon receipt of the book I realized all the apostrophes had been removed from all text entered, which I did not see when making the book due to the ridiculously small size of the print in preview mode. I went back and looked at another project I had in the works, and sure enough, all apostrophes had been removed from that as well. After figuring out this was an app glitch I contacted customer service and they kindly gave me a credit for the book. Hoping the glitch was temporary I asked if this was something that would be fixed in future; and here is the reply I got: We are sorry to hear that your order did not turn out as expected. We are sorry to inform that we do not have an option to add or prints "apostrophes" in app. However, you can create the photo book in your website account and can add "apostrophes". We would like to inform you that "apostrophes" sometimes will not print in products. Please use full expansion of the word, so there will be no issue with the text printing on the product. Oooookay then. Let’s not get into possessive nouns or pronouns then....I’ll just use the website.
Stick to the desktop
by 2MamaBear on 2018/12/13 17:10
While I love Shutterfly, their process leaves room for improvement, and the app is even worse. No filters on the app for the time-consuming wading through of all the card options? Really? At least the desktop version gives you that to simplify your choices. Both versions need an “undo” and “re-do” functionality since the whole process is about trying what is most visually appealing and sometimes going back to what you started with. Didn’t see any of those types of tools, which meant having to swap photos and constantly re-edit them each time they were moved. I love the card template style options, but you need to allow more customization for the quantity, rearrangement and resizing of photos for more personalized options. I realize the less visually inclined may not produce a project worthy of the Shutterfly name, but it is their family being represented and they should have that option. Busy, and larger families may want to use more than 6 photos without the added cost of gatefold cards. Last, but not least, have an auto-save for those who forget to save often. Having the app crash in preview mode after having spent a lot of time on creating their masterpiece only to find all their work obliterated is not good business.
Shutterfly Review
by Winniero R on 2019/11/18 12:56
The products sold by Shutterfly certainly deserve a 5 star rating; however, the instructions fall flat when it comes to the design a person has to choose for his/her project. Particularly, when it involves a book. Ideally, I would like to understand how to edit out/in pictures initially chosen for a book. I would like to see some direction for replacing a picture from front cover to inside and instruction about inserting captions with pictures. Very recently I ordered 3 books. With the first 2, I was winging it and had no idea what I was doing, so the product was my own making and not that pretty! By the 3rd order, I found a few more instructions and it will be an improvement, but not ideal. Again, I have to blame myself, BUT I hold Shutterfly responsible because directions should NOT be so confusing or absent. It is written as though everyone understands - well, everyone is not as tech savvy as you think. I’m not ignorant, but I certainly feel that way - especially when it comes to ordering books from Shutterfly! So, please hire a tech writer who knows HOW to write for the masses!
Handy but difficult to manage
by Capemayer on 2017/11/19 06:35
It’s great to have an app to conveniently order pics off your phone but it’s very difficult to manage to do a book project. Navigating the options, editing photos bc when they were selected the app automatically cut off part of the original pictures which was often people’s heads , and trying to figure out what you’re supposed to do, or pics weren’t clicking and dragging to move etc. was extremely frustrating.( had to move to my laptop for that but ran into the same problem there ) Also when ordering free prints, after placing the selected photos in the cart, I wanted to add more pictures and there was no obvious way to do that . So I had to place the order as it was and then start another order which was annoying. Also the advertising said 50%off photo books but as I torturously made a 50 page book at checkout it only took 25% off bc of the 8x8 book size I chose . After several hours trying to arrange the book in order ( bc the book program randomly places them ) and fixing cut off heads I was afraid to change the book size to get 50% off and have to spends hours editing again.
Placing an order
by Lilrun on 2019/01/12 17:58
First of all the shipping costs they make you pay is ridiculous! There is NO free shipping option. Minimum they make you pay is $27 for economy shipping which takes about two weeks. Then I tried to change the amount of birth announcements I was buying and couldn’t. Tried multiple times to change. Also, have the 10 free magnet deal happening but every time I got the magnet made the app shut down and the magnet I created wouldn’t save. I tried 20 times. I’m very annoyed with the app and the options it gives you and or won’t let you change etc. Plus they lost my Christmas cards. Not just regular Christmas but my first child’s first Christmas cards and all they gave me was a stupid refund or the offer to remake my cards but by December 24th with no Christmas cards why would I want them remade. I was supposed to have received them December 18th. They didn’t offer to allow me to make new cards with the same discount I made my Christmas cards or offer me anything other that the refund. After about 5 emails they offered me a $20 coupon which as you know covers nothing after shipping. Shutterfly is a rip off.
It’s the little things...
by Xiao Ling-Sai on 2018/06/17 16:06
Love using this app. It’s super easy. Have gotten the usual stuff I’m sure most people get like photos, Christmas cards, and address labels made, but I’ve also gotten some really lovely gifts too like deck of cards for my sister with pic of us as kids being silly, jewelry box with my husband’s grandparents photo on it for his aunt after her mother died, and a pen holder for my husband’s desk with one of our wedding photos on it. Plus, we’ve got canvas pictures, a puzzle, photo book, and a notepad. My mom loves her coffee mug covered in photos of my sister and me from when we were little. It’s nice to see a pic of family when you’re having a hard day at work and you reach for a pen or a cup of coffee only to see happy memories suddenly... makes you remember why the struggle is worth it all. The winter holidays will be here soon enough. It’s a wonderful time to let people know that they matter and that you haven’t forgotten about them by sending them a card. That’s next on my to do list. Thank you, Shutterfly!
This App is frustrating and unreliable.
by HastaManzana on 2017/12/11 03:09
Last December, I created two photo books and a card with no problems! This year, I was determined to make one book and a card, but the app I used last year had to be “upgraded”. Since 2 December 2017, I attempted to purchase the album and customized cards I created, but the new app had several grave problems. First, the work that literally took me hours, would not save, so by the time I reached the purchasing part of the process, I had nothing in my cart. That happened the first day. Frustrated, I waited several days and began again. This time, the items that I placed in the cart were there, but, I was unable to make my purchase because the app “encountered a problem” and after three tries, I gave up. After about half an hour, I attempted to make the purchase again. Same problem. So, I returned the following day. Nothing was in my cart. I had to start again. And, unfortunately, I had to try to redo both the card and album more than five times. If I had been a different person, I would’ve given up and tried another company. This last time was the charm. I made the book and the cards and was able to purchase them tonight. Next year, I’ll try another company. I do not recommend this app!
App is frustrating - don’t try to make a book!
by Momofour+1 on 2020/02/01 12:36
I spent hours trying to make a photo book from my phone. Once I chose the 200 pictures and hit next, it glitched and I had to start over. This happened twice. Foolishly, I was determined and thought it’d be easier to create a folder on my phone & just ‘select all’ to upload the whole album. So, I once again went through a year’s worth of pictures and created the folder of 200 pictures on my phone. I uploaded what I think is the whole folder to create a Shutterfly album. But when I point Shutterfly to build a book from that album, I realize that the book is missing half the pictures! Randomly. So I choose the plus sign to add more pictures. And again, go through the pictures to see what it’s missing to select them and bring them over. Once they are all selected, the thing glitches again and brings me back to the home orange Shutterfly screen! Now I remember why I haven’t tried using the app in years. I hate to waste time and I literally wasted about 4 hours for nothing. No photo book to show for all that effort. I never got as far as to organize a page or two or add a caption! All that to just get the pictures into the book that didn’t even work.
Now Has Issues!
by Kathryn8888 on 2018/12/08 18:05
I’ve used and loved this app for a long time (see review below), but for the past two months anything I try to order is a waste of time. I go through all the steps of creating my product of choice, as soon as I’m finished, if I select Preview, or Add to Cart it throws me out of the app. The first time I thought it was a fluke. I’ve tried several times and it’s two months later and it’s still happening. It’s very annoying to add 5 photos to a collage only to for the app to crash. I’m not wasting my time anymore. It’s too cumbersome to do it online on my phone. I could use my laptop, but I don’t get the app bonuses. So, until this is fixed, Shutterfly has lost my business. No more testing with collages, single photos only. But, I’m only going to test it for so long before I just delete it. I've used Shutterfly for years and have always been pleased anything I ordered. This app is very easy to use. My one critique is when ordering prints, I picked the photo and size I wanted, added it to the cart and when I select continue shopping, I get returned to the main menu. It's not a big deal, but I'd kind of like to stay in the section I'm shopping in when I add an item to the cart. Easy enough to hit home when I'm done. Still love the app.
Thank you Shutterfly for the many years of great services!
by JRaeBurton on 2020/04/04 18:09
As a landscape, portrait, and event photographer, Shutterfly has been my source for all gallery, museum, and client art pieces since 2000. They stand behind all their orders, even when shippers are not as careful as they should be with delicate pieces. In order to offer my clients affordable options to their family members, I create customer share sites with easy access to complete shoots or events like weddings, reunions, conventions, or sporting events. Shutterfly has never disappointed me as my source of photo storage, organizing, and products, as well as share sites for my own family events and my very own wedding album. They value their customers and offer wonderful incentives that often include 50% off and free shipping. This savings can really add up when purchasing items like the three panel 78 x 36 inch glossy metal prints artwork. Thank you Shutterfly for the many years of trusted and dependable service I have counted on. Your pieces decorate my home and many of my clients. Jeanne B
Photo Game Changer
by OrageMortel on 2017/10/24 18:57
I normally don't write reviews. However, this app and website have such great promos, you can't beat it. If you're old fashioned like I am, you like having scrap books and photo albums, but printing pictures is time consuming and usually expensive. I just ordered two 8x10 and 200+ 4x4's and 4x6's and they were all FREE- I just paid S&H. Isn't that crazy? The site is easy to use with bountiful promotion codes. I'm looking forward to making a permanent home for my photos, thanks to Shutterfly! EDIT- the app has gone downhill a great deal. Initially it was very user friendly; now, it is impossible to make a photo book, and they have gotten rid of the simple 4x4 magnets that I was buying to cover a gun safe in beautiful pictures. Also, even though the promotion ends in five days, the app is not triggering an update so I can take advantage of the free calendar promotion. What is up with that? I was enamored at first, Shutterfly, but my interest is waning since you’ve taken away my favorites and also halted my project.
Great idea with MAJOR flaw!
by Kbdepew on 2018/01/28 22:36
I was so excited to find the Shutterfly app and be able to create photo books and prints right from my phone! I created a photo book that turned out beautifully. I ordered about thirty 5x7 prints through the app. The photos had been taken on my iPhone 7. When I got the photos back every single one of them was poor quality and looked awful!! I was shocked after using Shutterfly for years and never having experienced this. I reached out to customer service and was told that when high resolution prints are printed as 4x6 or 5x7 sizes they don’t compress correctly and lose quality! If an app is designed to print photos from a phone then I simply can not understand how the quality of the photos from a very typical phone is incompatible! Also, if that were the case there should have been some sort of warning! Very, very disappointed that I can not actually use the app for prints but instead have to download every photo to a computer to resize them and then upload them to the website. This seems like it can’t possibly be right but I clarified twice and was told the same information, and my print are awful so I guess it’s true.
Shutterfly blew me away!
by SabrinaKrazyyy_ on 2019/04/11 21:51
This is my first time ordering from Shutterfly. After reading the reviews I thought I would go ahead and try it out. So I ordered about 10, 4x6 photos. And the monthly free scrapbook. The shipping fee is at a great price so I didn’t care. It also tells you what’s the expected date for it to arrive after it’s been shipped. So, after I got an email confirmation saying it’s been shipped, 6 days later it arrives (which is today.) It arrived about a week early than it said it would on the email, so I was surprised. I open the package, and the prints are absolutely amazing. Nothing wrong with the color or picture itself. 10/10 quality. And the scrapbook is amazing, the quality of it is nice. With the pictures you also get coupons for other companies along with it. I can’t wait to give it to my boyfriend for his birthday among other things. Shutterfly is a 10/10 company and I’ve already recommended it to a friend. Now she’s gonna go and print out pictures aswell. Thanks Shutterfly! ❤️
App crashed after I had worked hours on a photo book
by imafan of sean on 2019/12/10 07:03
I was making a photo book for my anniversary and it was a story about our dog that we had lost back in July. It was a rhyming story so it took a long time to create the story and the wording. I initially tried making the book online but for some reason in a browser you cant personalize your book very much. I’m not a fan of them making my books and I prefer to have control of my book and where all the photos, wording etc. Go. SO their website tells me that it’s a better experience in the app. So I download the app, spend HOURS making and customizing my photo book and then out of nowhere it crashes!!! But since there is no “save project” button in the app as you’re working it did not save my project. I literally cried and almost gave up. But since they were having a really good sale I pressed on hoping that I could finish it by the time the sale ends at 12 midnight. Finally I realized later that if I periodically add the project to my cart it saves the project. Thats kinda ridiculous to have to do every few minutes so that way if the app crashes you aren’t left to start from square one. For paying $60 for a photo book the whole experience was terrible!!!
Love the products, I just don’t love their deseptive pricing
by emmiedemily on 2018/10/23 02:04
I have been a faithful customer of them for years. I love their photo books, I made a nice big one each year... before kids, and for my first daughter’s first year ... I don’t have time to design anymore but I still do get their prints, photo mugs for myself and family at Christmas. I just ordered their “free” 4x6 off the app, and I did before, I think I ordered about 100 before and paid 10$ in shipping, and I just ordered 250 for about 25$ shipping... so in the end its about 10 cents a print for pictures better quality than your going to get from a Walgreens... so that’s how I justify it.... but there is NO WAY that it costs 25$ to ship a stack of 250 small pictures? Seriously? Good quality but it’s just Annoying when you think your getting a great deal... you are just paying a reasonable price... same with their photo books and mugs... take your time and make it nice and only buy when the 40-50% sale is going for a reasonable price....
Shutterfly making lifetime memories
by S. L. Sims on 2019/06/15 07:23
I am so impressed with the selection different items from $5 dollars to beautiful pillows and blankets. Being a mother of 3 children and 12 grandchildren between my husbands children and my own to keep visible a framed picture current whether it be small or large picture. With finding the many many options I have on Shutterfly the older adorable funny pictures that I wanted to hold on and keep forever have turned into beautiful items in my home so that I now can keep up current school pictures and keep the rest of all the many treasured pictures still visible on a pillow on my couch to the coffee mug I drink out of. This allows me to have a lot more room to actually sit that treasured mug! Thank you Shutterfly for all the amazing free offers and the discount on everything else! With all the compliments I also know where my gifts for the adults whether free or on sale I know I can get my Xmas shopping done from the comfort of home!! Thank you Shutterfly Team!!
NOPE
by Ash L.G. on 2018/05/07 04:27
I don’t think I’ve ever been more frustrated with an app... So I had a coupon for a free 8x8 photo book. Uploading the photos went smoothly, but it all went downhill from there. The following things happened over and over (until i just gave up): half of the pages would just be cut off without the ability to scroll up to see them; it wouldn’t allow me to add new pictures; I would choose a layout for a page and the next time I came back to that page it was a completely different layout; if I removed a picture from one of the pages to select a different picture, the style on that page went away so the whole book had decorated blue pages except for that one white page (and reselecting the style to fix it changes the layouts of all of the work you’ve done already so you have to go back a resize all of your pictures again). The most frustrating thing was that the cover and title page stayed blank no matter how many times I edited the pictures/wording/fonts so I couldn’t see what it would look like. I seriously wasted 4 or 5 hours trying to figure all of this out, and then i finally gave up cause i felt like throwing my iPad at the wall. Oh, and the “free” 8x8 photo book will actually cost you $8. 😑
Solid App With a Few Bugs
by Justin238 on 2017/12/23 17:36
This app does what it is supposed to do most of the time. I only use it to backup photos to the cloud. When uploading them, it keeps track of what pictures have been uploaded from your device with a small "S" in the corner of each photo. When you go to upload them, you can manually select each picture or press "Select All" to upload all the pictures not yet uploaded. However, a few days ago, for no reason at all the app signed me out of my account. No big deal, I signed back in. But, when I went to upload some pictures it said that none of the pictures on my device had been uploaded, even though they had. Now I have to manually go through and select the pictures I need upload instead of just pressing "Select All". It wouldn't be a big deal, but I have a few hundred pictures to upload and would prefer not having to manually select all of them. If you guys could fix that, I would really appreciate it.
I think it’s great
by Skylena on 2020/04/14 21:27
In a generation where disposable cameras aren’t so commonly used I struggle to have actual physical photos of all my memories, and if I do want them normally it’s about a dollar a photo, but Shutterfly is now printing 4x6 photos for free. I’ve made two orders that I plan to put into photo albums for years from now so I have the memories. I’ve also bought the photo book they sell, you can customize the entire thing. It’s great because I have a very good friend who’s shipping off into the navy quite soon so I’ll give that to her so she’ll have something to remember our friendship. Also shipping was really good on the photos I got them in about a week, while the world is shut down I might say, and the photo book is coming in sometime at the end of the week. Overall, I really enjoy Shutterfly and I would recommend it to somebody looking to have either a beautiful memento made by the folks at Shutterfly or just plain old prints, it’s great for all of that. Thanks Shutterfly!!
Rating Trends
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All Versions
4.0
309,215 total
 5
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Current Version (10.11.0)
4.0
255,909 total
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213,613
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21,215
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8,741
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6,906
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App name
Shutterfly: Cards & Gifts
Description
Welcome to Shutterfly, your one stop shop for cards, photo books, prints, calendars, personalized gifts, and app exclusive deals! EXCLUSIVE DEALS & FEATURES - ONLY ON THE APP! • Unlimited free 4x4 and 4x6 prints • Get a free 6x6 photo book a month to capture everyday moments • Unlimited free photo storage to save all the memories on your phone • Plus other great daily deals, only for our app users! SPECIAL DEALS, JUST FOR YOU Enable push notifications to be the first to know about all our great offers! NEW: FREE PHOTO BOOK A MONTH! Capture everyday fun with a FREE 6x6 softcover photo book every month. It’s quick and easy to pop your pics into a book that shares all of life’s little stories! Exclusively on the shutterfly app! CUSTOM CARDS & STATIONERY Make your photos shine with one of our premium foil-stamped and glitter cards in various sizes and trims. Choose from a huge variety of options to find the perfect sentiment and style that fits your family and friends. Be sure to check out our luxe tiny prints collection as well, with exclusive designs from top stationery designers. MAKE ONE-OF-A-KIND HOLIDAY GIFTS Create photo and home decor gifts directly from the shutterfly app. Share your favorite moments with family and friends. SHUTTERFLY KIDS COLLECTION Brand new designs and products just for kids! Shop backpacks, folders, pencil cases, notebooks, bean bags, & so much more. UNLIMITED FREE PHOTO STORAGE Upload, store, and organize your photos with unlimited free photo storage and save space on your device. We will never delete your photos, so you know that your pictures are safe and secure with Shutterfly. Upload from your app, then access from any device. THE WEDDING SHOP Wedding planning? Meet your one stop destination for custom wedding stationery, bridal party gifts, decor, and more. Easily browse our designs in just a few taps and find everything you need to personalize your perfect wedding down to every last detail. 100% happiness guaranteed.
Missing
by avilamaajfu on 2020/06/06 07:06
I ordered some pics and it’s said that they were supposed to be delivery and to expect them last week. They still aren’t here and I now have no idea where the item is.
Great customer service
by Chrissa16mae on 2020/06/06 06:27
This was my very first time using this app although I’ve had this app downloaded on my phone for the longest I actually made my first ever purchase a couple of days ago and I’m very excited to receive my photo book! However, I ran into a couple of problems, well mistake I shall say lol. So after proceeding with my purchased, paying it and everything I received a confirmation via email that they have received my order and is in the process of being crafted as well as the invoice for my order. The next day I opened the app to check what other cool stuff they have to offer and checking my account informations and to my surprised I saw that I didn’t change the shipping address on my profile so realizing that now my order will be shipped to my old address. So I went back and read the email about how to go about getting a refund or canceling the order or changing the shipping address, but I read that you can only be granted these request ONLY after 30 minutes upon purchasing. At this point I was so sad and freaking out because my old address is somewhat far away from my new place. So considering wha is happening today with the covid-19 pandemic, Shutterfly offers an online live chat with a customer service personnel. And may I say that the lady who helped me out was very understanding of the situation and also very patient and nice to me. She did her very best to help me with my problem and it didn’t take her too long to fix it either. Her name is Caschene, shout out to Caschen! Thank you for taking your time to help me out!
Awesome
by CJMG!!! on 2020/06/06 05:52
Shutterfly is such an easy app!
Amazing customer service and products
by Audrey Dawn on 2020/06/06 05:36
Thank you for everything you do!!
Shutterfly is the best!
by KSW50 on 2020/06/06 05:10
Do you need a personalized gift? Are you stuck for ideas? Need a gift in a hurry? Grandparents need pictures for their refrigerator? Shutterfly does it all! Quickly and efficiently. It makes keeping in touch easy! Love it!
Super Products
by Stephieb910 on 2020/06/06 04:31
Great quality and service.
Terrible
by 1tyup on 2020/06/06 04:12
Says if you spend $39, you get free shipping. I spent a couple days trying to spend $39 and I ended up getting a total of $39.99 and shipping was $18. Ended up deleting all the other items and just paying $5.99 to ship birthday cards that cost around $21. Waste of money!
Promo codes
by mommame883 on 2020/06/06 03:58
I love the Promo Codes but if we are paying shipping anyway we should be able to use more than one code per purchase
Great!
by lottlefoot on 2020/06/06 03:34
This has been my first order on Shutterfly. I was pleasantly surprised that the cost were affordable and it was easy. I just sent in my order so I cannot comment on the actual product yet. I only rated this four stars because I was having difficulty getting my black and white pictures printed at an acceptance level. It is great that they inform you that your black and white picture will process blurry. I just wish I could know or have a reason why. Maybe I could do something about it?
Excellent
by The ESG on 2020/06/06 03:25
I love Shutterfly. They provide excellent, easy ways to capture memories and have them easily accessible. They are my gift solutions.
Ok first experience.
by clmasthfsjsv on 2020/06/06 03:17
It told me the first 40 pages were free but only allowed me 20 pages free and charged for each additional page. Also it would not let me put the pictures in order the way I wanted them to be. A little disgruntled about that but will use Shutterfly again.
Love them
by ji_julia on 2020/06/06 03:14
I’m so happy with my purchases. Allows me to easily make memories in variety of ways. Love my mug purchase and magnets!
Great gift options with fast and reliable shipping
by S.M.L1.3 on 2020/06/06 02:56
I have ordered from Shutterfly several times. I have never been disappointed. Will continue to purchase.
Shutterfly
by Helooooooohfdghcxdgvx on 2020/06/06 02:53
quick. easy. affordable. :)
Best products, prices, service
by glazegator on 2020/06/06 02:45
I have been using Shutterfly for years and to create cherished projects and gifts. They are my first choice!
Edwards
by Roddy65 on 2020/06/06 02:10
Love the app to order so easy
App shutdowns, cannot save a product
by Soopern on 2020/06/06 02:10
When uploading photos to put together a photo collage mug, the app has a tendency to inexplicably shut down - losing the photo layout and sizing I’ve set up. I also lose the setup I am working on when the screen on my phone turns off or if I stop viewing the app for any reason. I turned off the screen of my phone when my husband walked in the room earlier (the mug is for him), and when I turned it back on the product I was working on was gone and I had to start again. Very frustrating. I will definitely be trying a different company for next year’s Father’s Day mug.
Picture
by Mikey766776 on 2020/06/06 02:07
Amazing
Always wonderful
by Jake246357852478$ on 2020/06/06 02:04
I have been using Shutterfly for over a decade now. I have never had any issues with their service or products. I will continue to recommend and use them regularly for all my photos
Thanks!
by suzzzy2 on 2020/06/06 01:33
Fun project! With good memories!!!
Love Shutterfly!
by Catscrafty on 2020/06/06 01:18
Fast, easy and the pictures are great quality!
New customer
by iloveullah on 2020/06/06 01:07
I have recommended this site to everyone. I always go to Walmart and have to wait for customer service. Most of the time the machines are out of order. I watched Ellen Degenerous and decided to try you out. I have no complaints and will use you all the time in the future for all my photo needs. Thank you Cheryl Baker
I love it
by eglith on 2020/06/06 01:05
Best and easy to use
Back up photos
by ....Erin on 2020/06/06 01:01
Shutterfly keeps my photos from a long time ago but when I try to view to buy them it shuts off. Very disappointing
Great product
by dorthy1969 on 2020/06/06 00:52
A little time consuming but the end result is great
A little pricey
by dreahawk on 2020/06/06 00:36
The price of the product was higher than expected , the shipping was free....
Amazing!
by cnkkkshrb on 2020/06/06 00:31
I am very pleased with this app! Super easy!! So amazing!
Melissa’s Pics
by greatgrandma gonzales on 2020/06/06 00:30
Awesome reviews!
AMAZING COMPANY!!!
by LJE2019 on 2020/06/06 00:28
They are so awesome!!! Thank you Shutterfly for always making my memories come to life! <3
Fast & Easy
by BetsyP31 on 2020/06/06 00:15
I made these for my cousin on the Shutterfly app. Pic uploading was super fast and beautiful product.
Best App
by Gdbdjdidj on 2020/06/06 00:09
I love that they now offer same day prints at Walgreens and CVS! This definitely makes them my got to photo place now plus all the amazing gifts!
Grad fotos
by mlafo2 on 2020/06/06 00:03
Great. Found exactly what I was looking for. Perfect announcements and easy to produce.
Great service!
by batwingsandbutterflies on 2020/06/05 23:59
Get my photos, Don’t mind waiting because when your local store can’t keep their photo machine working, Shutterfly always comes good in a pinch! Thanks!
Amazing
by happpppyyyyyyy customer on 2020/06/05 23:57
I love the unlimited free 4x6 prints
Great pictures and great deals
by Sabr6 on 2020/06/05 23:24
We have ordered all of our kids’ senior announcements and pictures from Shutterfly! They are the best! We recently ordered a canvas family print. It is fantastic! I won’t order from anywhere else.
Love this app
by atomteacher on 2020/06/05 23:18
I love getting pictures for only the cost of shipping!
Always delivers quality!
by knevermind on 2020/06/05 22:39
Shutterfly is my go-to for tried and true quality at very reasonable prices.
Bjimenez 98
by bjimenez98 on 2020/06/05 22:34
Very easy to use and very convenient!!
Easy, great deals, great products
by NattyG220 on 2020/06/05 22:32
Use it to make an annual Father’s Day gift photo book every year and it is so easy. I do the whole thing from my phone.
Five stars!
by Kendoo777 on 2020/06/05 22:08
One of the few websites that is so friendly and straight forward anyone can use it. I’m a loyal customer and value the service Shutterfly gives
GREAT PHOTO PRINT SOURCE
by Michael Irvin Walker on 2020/06/05 21:58
Great photo prints, affordable, great quality.
Free Prints??
by RuthNew on 2020/06/05 21:46
They really aren’t free when you consider the $22.00 they charge for shipping.
An excellent company
by juliekatechar on 2020/06/05 21:31
Shutterfly is a great company with great customer service! Thank you for helping us out today! JulieRN
Quality and service
by Nurse Sher on 2020/06/05 21:30
All purchases I have made are perfect and exactly what I had designed and ordered
Easy to use. Great quality
by maznew on 2020/06/05 20:58
Received in timely fashion. Great quality easy to use
No way
by lannacola on 2020/06/05 20:25
20 dollars for shipping!?!? For real?!
Rpr2121
by Rpr2121 on 2020/06/05 19:58
Love Shutterfly. Great premium pictures at a discount price.
Great Experience!
by 4Campbell on 2020/06/05 19:52
I love ordering from Shutterfly and the great deals they offer!
Amazing site!
by Larson13 on 2020/06/05 19:26
I love this site and it’s products! I’ve gotten so many things from here and it’s amazing. The app is easy to navigate and items are easy to find and create.
LOVE LOVE LOVE THEM!
by briannahaskett on 2020/06/05 19:16
Hands down the best place to order anything photo related! I’ve ordered several time and have been more then happy every single time! Keep up the good work Shutterfly!!!
Family
by fhutchison on 2020/06/05 19:03
Thank you very much
Love Shutterfly
by light house gal on 2020/06/05 19:03
Easy to use, quality products and reasonable prices. I get all my photos and photo products from Shutterfly and I’ve never been disappointed.
I love Shutterfly!!!!
by chod1578 on 2020/06/05 18:58
Great quality! Fast shipping!
Shutterbug
by Snickers bpt on 2020/06/05 18:26
Excellent pictures
BEST WEBSITE EVER
by 0505050500505 on 2020/06/05 18:23
Love this site so much, would definitely recommend!
love
by nieemaxo on 2020/06/05 18:21
picture quality always turns out amazing
Graduation Cards
by Bungholio72 on 2020/06/05 18:14
I just ordered my daughters graduation announcements and Shutterfly was VERY quick and easy and they have lots of different options to choose from. With everything going on with Covid-19 and my daughter not even having a graduation because of it, I need things to be a bit easier. We will see how they turn out.
Shutterfly
by 4ever25 on 2020/06/05 17:51
I like the quality, but not how slowly I receive my order!
Photo
by munguss on 2020/06/05 17:41
Excellent.
Father’s Day card
by Grandma Frandma on 2020/06/05 17:34
I just made a beautiful card for my husband for Father’s Day. It was so easy and has so many pictures in it. Thanks Shutterfly!
Love it
by sunkistsw on 2020/06/05 17:29
Easiest way to quickly order great quality photos!!!
Love Shutterfly
by Stinky500 on 2020/06/05 17:12
Exceptional!!
Placing vacation order
by FamilyCox on 2020/06/05 17:07
I wanted a photo album of my recent vacation, and Shutterfly was the perfect compliment to showcase my photo memories!
Great products!
by cdjd53 on 2020/06/05 17:04
Really love the quality and selection
Best deals and best quality
by calvin wild photography on 2020/06/05 16:35
Best print company online to date.
Shutterfly support is amazing!
by HappymomClassof2020 on 2020/06/05 16:10
Kind, helpful, knowledgeable!
My Pics🥰
by Cassieluvsmusic on 2020/06/05 16:02
I absolutely LUV THIS SERVICE🥰🥰
The best service ever!
by terific!!!! on 2020/06/05 15:52
Haliea was such a pleasure and went above and beyond to ensure my project was successful.
Easy to use
by shecrabb on 2020/06/05 15:21
No issues at all
Shutter Fly
by 4everBamaGirl on 2020/06/05 15:09
I love Shutter Fly. It makes me getting my pictures printed so easy!!
Great quality and fast shipment
by May2012stone on 2020/06/05 14:58
I honestly have nothing bad to say. I have been using Shutterfly for years and they have yet to disappoint me.
Tinao16
by cainali on 2020/06/05 14:33
Love the quality
Placing order
by firetruck64 on 2020/06/05 14:30
I tried to place a order with 2 different promo codes. One was one that I had received by email that day and it said it was expired. The second was from a kohl’s promo which was from was good to June 30 and I couldn’t get it to work either. I called your help line and that was no help. Not a very user friendly experience. Diane
Easy
by I'm wolf girl in my class on 2020/06/05 14:16
Love using the Shutterfly App! Very easy & they save all my projects, photos are easy to download ,always offering coupons & savings ! They are the BEST
Free prints!
by Manda99Panda on 2020/06/05 14:14
I love the free prints and free items and great promos.
I LOVE THIS APP
by 55555555578888 on 2020/06/05 14:05
This app is the best because you get free 4x4 and 4x6 prints and all you have to pay for is the shipping. I don’t know what I would do without Shutterfly
Trash
by brittain424 on 2020/06/05 13:52
It’s a nightmare ordering from this app. Every time is a struggle because the app crashes or just straight up won’t upload a saved project to your cart.
I love Shutterfly!
by rere pike on 2020/06/05 13:51
I especially love the Photo Books. It is easy to add your photos and change your layouts ant make memorable books for family keepsakes! Beverly in H-Town
Dana
by dmarie9 on 2020/06/05 12:48
I use Shutterfly a lot the app isn’t that helpful but if you do something on a cellphone it takes you to the app automatically. I have been given multiple promo codes for free items and they almost always don’t work and I buy from Shutterfly a lot because I do like the items they make it easy to provide a really thoughtful personal gift for people
Best program👍
by whitewingdoves on 2020/06/05 12:00
Timely, perfect photos and items. Thank you.
Best picture creation
by Ekela808 on 2020/06/05 08:24
Love Shutterfly easy to work with on making your pictures look pretty.
Absolutely Amazing
by avanhoak on 2020/06/05 07:29
Just made a photo album and two picture frame collages! The app and website are super easy to navigate and user friendly. Prices are amazing!! I was even able to get 250 free prints!! Would 100% recommend over any other photo service!
Easy to use, great variety.
by pstrafaccia on 2020/06/05 07:23
What a great way to make personalized gifts.
Amazing
by Giniauwu02 on 2020/06/05 07:18
5/5 it tells you if it’s gonna be blurry!! It’s super easy!! I love this!
Quality stuff but shipping costs downside
by VDHappyCamper on 2020/06/05 05:43
I love Shutterfly because it offers a variety of options for gifts, photo printing and more! They have something for everyone. And on top of that they always have deals! I’m personally a fan of the unlimited free prints with the app. The only downside is even with free prints there’s no way around the shipping fee. It increases as you add more items. Prints or other products. But the quality is A1.
Great deals
by ashleychammer on 2020/06/05 05:27
Great deals on holidays and if your a jcpenny member
APP crashes every time I try to do something
by melimouh on 2020/06/05 05:26
Please fix! I've been trying to make an order for days.. Thanks!
opinion:)
by jazminnnnnnnnnnnn on 2020/06/05 05:10
great app!
Great
by ninjanurse124578 on 2020/06/05 04:34
Great app to order gifts that include a picture
I’m gunna make more!
by Lexus444 on 2020/06/05 04:26
Amazing!!!!!!
Fantastic
by Titaschmita on 2020/06/05 03:55
Can not beat free 4x6 prints right off your phone. Quick deli and great quality
Wonderful
by tweetynrachel on 2020/06/05 03:55
I have been using this site for almost a year always wonderful products
Shutterfly
by Therealbre01 on 2020/06/05 03:54
The app is really fun and creative but the shipping is terribly high. You spend $29 your shipping prices will bump that up to over $50, this is most definitely my last time using this app
Nice quality of selection
by MariahLoves1D on 2020/06/05 03:07
Please try to get me these by 6-10? Thank you
How can you improve perfect.
by GT84WM00 on 2020/06/05 02:40
I send pics to a person in prison, who has no family. It's an ugly places to be. The prison will accept prints from only Shutterfly (I think). Regardless, Shutterfly makes possible, a little joy in an otherwise lonely place. And the Shutterfly app is seamless, especially with PayPal. For that, I am grateful.
Great products
by ☺ I love it.... on 2020/06/05 02:29
I love my Shutterfly projects! The site is easy to use and has many options!
Great products
by Amanda (Panda) on 2020/06/05 02:11
Love Shutterfly!!
Great products!
by milkyway789 on 2020/06/05 01:52
I love the quality of the products, especially cards. My father loves the calendars.
Takes forever to use!
by lind1555 on 2020/06/05 01:51
This is the first time after multiple tries that I have ever completed a transaction. And this took me hours to load. Lots of waiting, then having to ‘try again later’, etc. very frustrating! Eleven dollars to shop my 4 x 6 prints? Rather extreme in my opinion. I should have just gone to a local drugstore and gotten them in an hour but of course shipping isn’t calculated until the very end of your transaction. I think the site can use lots of improvement. One last comment...After trying to submit my review, all of the nicknames I have used are taken. I will continue to try but have tried at least 8 combinations already! Quite frustrating. I can’t see how to make a review without a nickname!
My all time favorite, but shipping is costly
by Easy/fun on 2018/12/24 02:41
I really can’t say enough about Shutterfly. My only negative thing to say is about the price of shipping. It is kind of expensive and usually counts per item. That stops me from ordering more than I would like to! But I have had such a great experience designing, shopping, and ordering with them. I am absolutely pleased 100%. I have never had a bad experience with them. I have been ordering from this company for many years and have bought tons and tons of items. I order from them at least 2x a month and that’s not exaggerating. One time I received the wrong item only because it was around Christmas time. But I got the correct item a week later and never had to worry about keeping track of it. I love all of the promotions they send through my email. It keeps me coming back for more. I have ordered things for almost everyone in my family and given lots of gifts and there is not one that I can shake my head at and say I wish I didn’t order this. I am so very thankful to have found and be part of this company. If you are reading this and have ordered then you know what I am talking about. If you have not ordered then what are you waiting for. Stop reading and go right to Shutterfly and order something right NOW! You will be a happy returning customer for life. Truly amazing and very very happy. Thank you Shutterfly for making my holiday shopping and gift giving so simple and easy. Sincerely, A life long satisfied customer (2018)
Awesome company
by Speedygirl66 on 2018/12/10 18:04
I have been making Shutterfly books since 2010 and I’ve grown over the years making Shutterfly books of my grandchildren‘s life. At first I didn’t have a clue what I was doing so I called Shutterfly for help and to this day, the amount of help I received is beyond words. This company has employed people that are knowledgeable, have a lot of experience with computers, patience and most of all, they stay with me on the phone as long as it takes until I understand how to do something. Never once have I thought about going with any other company to make my photo books. This company offers so many items with ongoing sale prices and freebies. I have yet to pay for any of my mailing address stickers or any 4 x 6 pictures. I can’t say enough good about Shutterfly, but what I can say is, this is an amazing company, you won’t find better service anywhere, the prices are always right and I will be forever be grateful for the products that I have always received in a timely manner and best of all, if you’re not satisfied at anytime, Shutterfly is always willing to work with you And every time I’ve called they always before I hang up and say is there anything else they can help me with. I truly feel that as a consumer, this is one company that always makes me happy to have called and receive such great results when all is said and done.
Expert and patient tech support staff
by Hczder on 2019/11/14 18:22
I am a novice with Shutterfly and was trying to assemble a photo book from my iPhone. After 3 separate calls to your tech support team...my order was processed to my amazement and satisfaction. I called 3 times because after first problem I had was solved by your team, I felt I was ok to to continue on my own.. unfortunately, I continued to assemble my book only to run into another hurdle. Your patient tech support rep was supportive of me and spoke to me with empowering words that helped my confidence to continue creating my book. I was able to proceed with my assembly until I reached my third roadblock. By this time I was frustrated and gave up, but this book was very important to me to give to my daughter for graduating college with her MBA degree and my granddaughter graduating with her with her Associate’s Degree. I do not want to but it was important for me to call tech-support again. And the person on the other in once again very kind, very helpful, very patient, very reassuring and talked me through and process and my book was ordered. Just want you to know the character and caliber of people you’ve selected to work with your customers. I appreciate your choices. I neglected to get names this time but I need tech-support again I will have names to pass on to you. I am at 5 Star in satisfaction Shutterfly customer.
Baby Book
by J&L Special NANA on 2019/02/10 22:19
This was my very first attempt on doing a baby book ever. I wanted to do a book for my first grand baby. Of course, I wanted it perfect. I was lost on how to even start the project. So I called Shutterfly, they were so kind, helpful, courteous and very patient with me. They held my hand each step of the way!! I spent many many hours doing the book SO MANY details which meant SO MANY decisions to make. But it was well worth the effort. I had originally planned on making a book every 3 months until 12 mos then start doing one yearly. Well, needless to say Nana never got there , now I have my second grand baby and I need to make one for him as well, but trying to find the time is difficult for me especially having to go through 8900 photos!!! OMG I need to learn how to organize my many photos into their own albums so I can make more books. I am Very electronically challenged!! But Shutterfly has wonderful customer support. I wanted to get some free magnets, but I couldn’t figure out what I was doing wrong so it looks like I am going to miss out on the Special. Keep up the good job Shutterfly. It’s a rare to get any customer service from anywhere theses days, but to get Really Good customer service that is Amazing and Refreshing because that makes Shutterfly stand out ever more!! 👍👍👍
Shutterfly experience
by Handcartwoman on 2020/01/15 16:37
I love the quality of Shutterfly, but want to offer a little of my personal experience. I wanted to order family photo Christmas cards early in December 2019, but after looking at the price I decided against the purchase. Because I had taken the time to design a card, Shutterfly emailed me a week or ten days later to offer me 40% off my order. When I selected the shipping option, I was given a time frame of arrival, 3-4 days before Christmas. I was okay with that, and placed my order thinking I could still get them in the mail by Christmas Eve. While I was notified of where my order was in shipment, I did not receive my cards until January 4, 2020. I mailed my Family Photo Christmas Cards, even though long past Christmas. I wish Shutterfly offered better prices whenever the order is placed, as opposed to offering a deep discount a week to 10 days after a potential order has been created. I wish Shutterfly was more honest about shipping times, and I wish Shutterfly offered more competitive shipping options. I have just ordered a canvas print of my Family Christmas Photo, the least expensive shipping option was $10, and I am not in hurry for this. I will take the time now to look at other companies, or Shutterfly competitors, to compare their form, function and value💜Sincerely, Renée Machado Connelly Berry aka Nanny Renée
Good App, Nice Products, Horrible Shipping
by Lauren E.S. on 2018/02/07 02:49
So I’ve used the app fo a while, made several photo books on it, and it’s ok. I like that I can easily save my photos and access them again. Making the photo books is pretty easy, but don’t make a big mistake, like suddenly changing themes, or all your work will disappear never to be retrieved. Your edits between the website and app don’t communicate nicely either, which is super annoying. My biggest complaint? Their shipping. You’d think you could save some money by ordering two or three books at a time and shipping them at once, but the price to ship nearly doubles or triples with each product of the same kind you add to your cart. And if you’re ordering different kinds of items, like a book and a magnet, well then you’re really gonna pay through the nose. Plus, you’d think it would arrive pretty quick for as much as you paid for it, but you’ve got another think coming; takes nearly two weeks for the thing(s) to arrive, even though you had to sacrifice the child you made the photo book about just to get them shipped. Anyway, I keep using it because I’ve got a lot of pictures in my account and I don’t really want to go through the hassle of transferring them to some other company, so I’ll stick with Shutterfly for a while keep making photo books that sit unordered because I can’t stomach paying $8 for that thin orange envelope.
Beyond Frustrated!
by Malysa5301 on 2019/03/22 03:13
I wanted to love this app. I really did. If it worked right it would be great. Especially because of the deals. I've spent hours making one 8 by 8 photo book because it wouldn't save my project. I started on the app and when I went to order it said "can not connect to Shutterfly check your connection". I had full bars of wifi and everything else was connected and running fast. I finally switched to the laptop. I managed to finish the book despite having to redo most of it. Now I'm still in the process of ordering. 15 minutes later it's still "spinning" I guess verifying my cc. It's "Erky" to say the least. Please Shutterfly fix these bugs and the app will be great! Update! After all my frustrations I’ve used this app several times to send my boyfriend cards, prints, and photo books. He love love love all of them. I can’t tell you how happy he is to get stuff from Shutterfly and always talks about the Orange Package. He gets so many compliments about the photo books and always has me telling other guys gf’s and wives where to get it. So I’ll say all in all I’m satisfied and it was worth it. I was just irritated this day when I was trying to make this book. Since I’ve made several with no issues. Thanks again Shutterfly
Review
by I dont have rhe time on 2018/11/29 08:44
Shutterfly is easier to use than the other sites I’ve tried but it still is difficult to use. It needs to have prompts or a chart that explains how to solve basic problems and what different symbols mean. For example: As soon as u select ur photos u want to use for ur book the system automatically plugs them into the pages and chooses the layout To change the order the pics are in and to change the layout then is very difficult. Through much time consuming trial and error I finally got the pages limited to one photo per page like I wanted it but I wanted them in order from oldest to newest and without spending many more hours I had to settle for a mixed up order that makes no sense because I couldn’t remove pics easily and replace them with the one I really wanted on that page. The few I managed to change were just luck. I couldn’t do it consistently because I couldn’t figure out what I did that made it possible. Sometimes what I did made it work and the next time it wouldn’t work. I think the app needs some work. The friend that helped me finish my first book transferred my information to our website. She said she never used ur app because it was too difficult. Several others Ive visited with said the same thing about the app. That it made it too hard to make ur own choices.
Hell on Earth
by DeltaDawnTamara on 2018/06/13 02:29
So...I’m traveling and I needed to order by this morning to get my husband his Father’s Day gift on time. I started trying this morning. I don’t have my password on me since I’m in a different state. So I tried to reset my password and your interface sent me a link to the “Reset your password” button page. When I emailed you you asked for verification of who I was in a way that there is no way I could have done it traveling and I’m not sure I could do it not traveling. All I wanted to do was order a mug for my husband’s father’s day. By the time I get all of this done my phone is at 10% and I am in downtown DC with no charge cable. I spend 24 bucks to get a charge cable so I could use a friends battery. By the time I got a cord the mug will not be there by Father’s Day and I can not get your app to take my credit card. We had to use a backup email my friend had and she created a new account just so I could place the orde, which I could not place until now because the app would not take the credit card information. So now at 10:30 at night the order for a Father’s Day gift went through but will not be there until a week too late. I’m so frustrated, disappointed and upset. What should have been a great experience was horrible. Why do I have to have an account for you to allow me to spend my money. And why are you having a technical glitch that would for me to “prove”who I am. Well I just though you guys should knows
Best picture service PERIOD
by Snowboardking9 on 2019/09/27 23:35
Vast amount of choices! Ease of use/ user friendliness is incredible! Prices and gifts/freebies are unmatched! And their Customer service is second to none! I spent hours creating items and when I got ready to check out I hit the place order button. I did not realize until I got my credit card notification that my order was almost $100 over what I remember putting in my cart!!! I was relieved to see that unlike any other side I’ve ever visited they had a cancel order option that gave you 30 minutes after your purchase to cancel no questions asked, so I took this option and Then went back to try and figure out what went wrong but when I went back to my cart everything was GONE as well as most all of my saved projects. I was heartbroken because I could not find anyway to get back all the stuff I had to bet I was creating. With not much hope I called customer service and after a short wait time I spoke to an amazing representative that was able to restore my car and reload all the items that I thought were lost!! And the whole process took less than 10 minutes thank you Shutterfly representative!! Sorry I did not catch her name :(
Excellent customer service made up for terrible experience
by scott333... on 2017/12/14 22:16
Update: While my first attempt at creating my calendar was really frustrating, and almost all of my pictures were sideways when I double checked my project the morning after I placed my order, the great customer service turned my 1 star review into a 4 star. They were super understanding and cancelled my order so I could correct everything and upgraded my shipping so that I would still be able to get it before Christmas. Original post: Just had a horrible time using the iPad app. Was disappointed that not all of the design options available on desktop were available on the app. After I would finish putting photos into a layout and return to the page later sometimes photos would be missing, certainly hope they are all there when I get my calendar! Also not all photos would drag and drop into all layouts which was extremely frustrating. Even more, when changing the background only the top half of the calendar background would change so it didn’t match the bottom, making it a totally useless feature. Checkout was fine, glad you guys got that working smooth so you can get your money🙄. And excuse me but $8 for shipping after all this was simply infuriating!!!
Love Shutterfly!!
by ajleishman on 2017/12/08 18:52
This review isn’t as much about the app as much as it is about the company. I have used Shutterfly for several years and haven’t run into any issues until this year. I always order calendars this time of year, two for my in law side and two for my side of the family. There are different events stored in my Shutterfly for each side of the family. Somehow (without me going in and checking to add the events) the calendars for my side of the family came with all events under the calendar section. So my in laws birthdays showed up on the calendar when they shouldn’t have. And I did preview the product. They were not on there when I ordered. I contacted Shutterfly the day they were delivered via email, and they contacted me back within two hours and helped me fix the issue and helped me reorder free of charge with rush shipping. They have been so fantastic to work with, and have wonderful customer service! I will continue to use shutterfly and recommend them always! I do also love the app, it has a few glitches here and there, and I tend to do the majority of my stuff on my computer.. but from what I’ve used the app for, I love it! Thank you Shutterfly!!
Convenient but super glitchy
by RSVLGIRL916 on 2019/12/17 05:41
Used the app to make a couple calendars for grandparents. 1. When ordering there was a glitch which I did troubleshooting for over the course of several hours. I called the next day and the customer service person told me to log out and log back in. I asked if my work would be saved, he said “of course, yes,” and come to find out all but one of my projects was recovered after several attempts and his troubleshooting. Service was pleasant but he told me “that’s why you need to use our site on a computer, not an app. There are many issues. Next time only use us on a computer.” 2. When trying to make the calendars and select different layouts often the layout wouldn’t get applied. I would have to click through then go back several times. Often I would go back to pages and pictures would be changed, formatting would be changed, etc. without me knowing it. I’m glad I kept going back over and over. Automatic changes happened about 30% of the time. 3. When trying to apply discounts at checkout each price would increase. For instance, my first total was $75, then after I applied 20% off it was $102, then when I applied free shipping it was $123! I went back, removed the discounts which drew me to this site/app (I could have used another competitor) and paid $75 (ie no discounts, paid for shipping). I love the idea and convenience of this app but the reality is really bad.
App has a glitch
by Unreliable Ordering System on 2018/12/23 16:56
The app is easy to use but is unreliable. I placed orders for making 4x6” photos. I needed 5 copies of each print, as I was making photo albums for my family. I had to hit the plus button for each photo 4 times to get up to the total of 5 for each photo. Obnoxious and time consuming. Placed my order and received it yesterday. Problem is I only received 1 copy of each photo. I thought maybe I messed something up because I looked at the order confirmation and it said only 1 print was ordered for each photo. I assumed it was a mistake on my part...until I placed another order. This time, I placed an order for 3 copies of each photo. Set every photo to 3 copies. Had someone else check to make sure I had put each picture to 3. Again, obnoxious and time consuming. Placed the order and immediately checked my order confirmation. On the order confirmation, most photos said that I had selected only 1 print for each. I immediately canceled my order. So long story short, the app works if you only want to order 1 print of each photo. Any more than that and the app messes up your order. I do like the fact that I can get offers for free products through the app (despite expensive shipping). Overall, Shutterfly has great quality products but definitely disappointed in this glitch in the app, as it made the orders unreliable.
Limited and frustrating
by :::.::::.:::::. on 2019/12/09 17:58
I used to love using Shutterfly to creat my yearly photo calendars, and have been really disappointed in how frustrating and glitchy the website and app have become. I normally create multiple calendars for various family members, and loved the one stop shopping. I was going to create a photo desk calendar, but since you can only create certain projects on the app, it directed me to the website. The website is extremely slow and no longer organized my pictures by month or even in the order I downloaded them, some would come up in order, but others would be randomly placed, making it really difficult to find the photos I needed. When I finally got them downloaded and located the picture, I couldn’t always drag them into my calendar. Saying I was frustrated is an understatement. You also can’t edit projects on the app if you started them online, which is very frustrating when you don’t always have access to a shared computer. The app is very basic and I haven’t figured out if there is a way to share your work with others without giving them your login info. And since I’m making a family calendar, I always share it with the family members before I order. I used to really enjoy making the calendars, and they now have become a giant headache. Will be looking for another platform that will make the process more streamlined and less aggravating.
Quality products, not always user friendly
by Princess Aurora's mom on 2018/08/13 05:16
Pros: Price is good as long as there’s a sale, (and there are frequently good sales). The picture quality is great, and there are a number of good products to choose from. I can upload directly from Facebook, which helps when using a different device for locating the pictures for upload. Cons: If you are not using the right version (desktop version versus app) with the right device, it’s not going to work right. Trying to make a photo book on a mobile device was useless. Using the app just now, the couple of features that I could not find were the option to save my project as I was working on it and the option to edit the photo itself (beyond sizing) in-app. Not being able to save the project with so many pages was scary. There were some instances where the text or photo seemed to do its own thing, and I could not universally apply the same font and size to all the pages, making the project tedious. I know on the desktop version of the site, I can save as I go, but then changing out pictures doesn’t want to work, at least not while using a tablet. Nonetheless, I managed to put together a great book commemorating a great family vacation , and can’t wait to see the end result in the next couple of weeks!
Free 8x8 photo book from kohl’s order
by photobookshopper on 2020/04/12 07:26
I ordered some things from kohl’s a couple of weeks ago and when I received it I had a coupon/gift card from Shutterfly for a free 8x8 photo book! I usually don’t use these kinds of coupons I get in the mail but I checked it out and started making my 8x8 photo album and I am impressed so far. There were 20 pages not including the front cover that you could put pictures on. Each page could hold up to 4 photos and some of them you could type a description below it, beside it or between the pictures. I could not believe how many pictures I could use!! It told me if the picture was low resolution so I could change it out and if the size of the letters were too big for the font I chose. There were probably 50+ fonts and colors to choose from for your descriptions. I only hope it turns out as great as it looks!! I lost all of my pictures in a house fire 5 years ago and I’m finally starting to print them out again and this book is really going to help! Thank you Shutterfly and Kohl’s. I greatly appreciate the free photo book gift!!
Ridiculous shipping prices
by Curlygyrl on 2018/08/01 04:04
I was going to purchase 16 items and 163 prints. I did have five promo codes, three which came directly off the App. Right before I was going to check out I saw “free shipping if you spend $39!” So I went back and made a nice desk top frame and added a notepad to total over $44, to make sure I spent over the $39 for the free shipping. At check out it now cancelled off 2 of my promo codes for some unknown reason and they were still charging me over $36 in shipping. I did read the fine print that said 4x6 photos were not included in that discount, which was fine, but why are you charging me $36 for 10 magnets, a reusable shopping bag, and 163 prints? I then deleted the prints and figured I could print them at Walgreens for 10 cents, because they are on sale all the time. Even after cancelling the prints which were excluded from the free shipping, my shipping cost was still $27! I don’t understand. I love Shutterfly and the promos, coupons, etc... but they need to do something about the shipping. I think customers would rather pay for the “free” 4x6 photos then pay $30 in shipping for them. I ended up spending $8 and deleting all of my other items I spent 2 hours working on, because I wasn’t paying $88 for the few items I was purchasing since all of them were excluded from the “free shipping if you spent $39”.
BEWARE!
by mmmmmnnnnooooooppppppppppppp on 2018/12/27 10:56
I have had multiple orders with delivery or print issues (ordered consecutively) This issues are anytime I add text. I have used the app on each order that has been wrong. Customer service has not resolved any issue. In one case I contacted customer service via email, immediately following receiving order confirmation email that indicated that the photo book I ordered was being sent to my billing address and not my shipping address. Although indicated on the app, the address defaulted at the order point. Customer service asked the correct address, I responded with the correction immediately. I received second email asking the same question again, I gave the address again, I was sent an email saying now my item would NOT make it by Christmas because it was now a reorder (even though I paid for rush shipping), I responded with this concern, heard nothing for two days and receive a final email saying that the item was on its way... to the original WRONG ADDRESS! Separately, I have had the app default and print my billing address on envelopes when I have indicated a shipping and return address. I have not had any issues resolved. So, while the products are very nice and image quality in nice when, you could wind up paying much more that you thought and be scrambling to cover up misprinted labeling. !!!BEWARE!!!
Customer of 10 Years - Please Read Before Using Shutterfly
by Regina Kantina on 2020/01/29 16:42
I am not the one to post bad reviews ever, however this one was pretty heartbreaking and I want to help others by sharing this. My grandmother went into the hospital with only 30% of her heart working near Christmas. I ordered from Shutterfly like I always do. This time I ordered a cross with my grandmother's picture with us on there. No warnings showed up so I ordered it. It came in very blurry but I did not have time to contact Shutterfly and get a new one before Christmas, so I gave the blurry one to my dad. He cried and I promised I would get him a new one. I called them the next day, a wonderful woman said that even she had issues with it when she ordered one herself and helped me figure it out. She said that I could contact them again before ordering to ensure the second one would be right which the person said it was perfect. I saved the chat of the person who helped me. It came in blurrier than the first one. I just called for help again when the rep and her manager refused to help me because I accidentally entered in a different email address (same name) on the order than the one on the account. I was heartbroken that after 10 years of many orders, they would not help me with something that means so much to me and my family. I am now on the search for a new company for my future orders. Hope this helps.
Photo books need better quality
by Paminparis on 2020/03/26 04:44
I’m a wildlife photographer and I’ve been making Shutterfly books for 10 years. I’ve done dozens. I’ll just say that Shutterfly has great customer service. The program for photo books has expanded and improved. However, the cost has gone way up. My average book costs about $175 after applying codes and discounts. I don’t mind paying for a beautiful big photo book. The big problem is in the quality of the printing. I just got my book of Alaska. My original photos were breathtaking. But the printing was dark, grayish, and contrasty. I got a credit for another book but had to retouch almost all the photos to accommodate the Shutterfly printing process before reordering. That was a lot of work, almost 350 photos needed artificial lightening to compensate for the dark printing. I do realize that the printing is set and runs it on a general setting. That’s fair enough. But the settings are too dark, are not close enough to the originals and the quality poor. If I showed you an original photo and then the same in the book, you would not believe the difference. And, yes, I shut off Vividpix, an awful feature in which colors are glow in the dark vibrant. So, conclusion, the quality should be better for the price.
This app has a lot of glitches.
by Etybo on 2020/02/22 07:35
This app has a lot of glitches. It took me multiple days to get a large photo book put together. The app kept deleting pictures I had inserted into set pages. No where to be found. It also wouldn’t let me delete pictures I decided I didn’t want, to replace with new ones. I needed to use all 200 allotted pictures, so I had to remove what was unwanted. I kept trying to delete the pictures, but would have to restart the app and open my project back up to get them to actually remove. This would cause problems with losing my saved work. Also, the “BACK” arrow button was poorly placed. It was right above the button used to focus in on a specific page or have a broad view of all the pages. I kept hitting it by accident and having to reopen my project, because it had exited me out! 🥴 I finally finished my book at 1am. I started working on it early this morning and had already worked on it other days. I am praying it turns out good... because it cost me about $200 on SALE... and hours on end. It’s a present for my oldest daughter’s 16th Birthday. I am a bit of a perfectionist, but these glitches made what would have already taken a lot of time, so much worse. Hopefully next time I try the app to make another photo book, these things will be resolved!🙏🏼
Never been disappointed
by msmommyfied on 2018/03/28 09:28
You're always getting discounts. If you see something in the offer that would be great for a gift, get it then and save it. The discounts are really great. We've gotten a free canvas print twice now. The emails may get annoying, but I just swipe and delete. When one pops up that catches my attention- I look into it. You can have it automatically download your pics, and they’re there. (Kind of nice way to store your pics). 4x6 and 4x4 prints-are free just for using the app. Shipping only. No subscription at all. The shipping was $22 for they’re highest order number-250 photos. I'm not the person who goes crazy and gets picture gifts and prints for myself or others. I printed a lot of pictures in bulk to have print versions from my phone. Then I see something cool. I got the photo book for "grandma." The canvas (shipping only) I got 2 free 8x10’s and ordered my 2 girl’s school pics to send to grandparents for their wall. I take advantage of what they offer at a price that's sometimes hard to pass up. But overall- great app. Took me some time to figure it ALL out. But it is easy to use.
Beyond Exceptional!
by sutherlin pride on 2017/11/27 05:18
Customer service! ..incredible! Quality... the BEST!! Shutterfly has the absolute best promos (if you subscribe to their emails/app)..they basically send freebies/deals almost every day! The ONLY thing you ever pay is shipping but that is okay bc everyone has to pay for shipping! Shutterfly was my go-to for my wedding invites, thank you cards, new year calendars, annual photo books, boudoir photo book for my husband to-be, and all of my personalized gifts for birthdays and Christmas for my closest friends and family, in-laws, our-laws (lol) and entire wedding party... I also have a huge family, AND just got married Oct 14! Shutterfly was my go-to source for to personalize all of my wedding gift thank you cards, engagement photo books, wedding photo books, wedding guest sign in book, and the best part, they save all of my photos in a cloud (free of charge like Facebook used to)! Their customer service reps helped me personalize, customize and perfect each of my needs they are incredible! I do my research, and have found that there is no one better than Shutterfly! Trust a bridezilla on this one!
TIRED OF TRYING WITH CRASHING APP!!!
by LuvBunny13 on 2018/03/26 09:04
This app is the absolute worst I have ever used? 1st I was working on 2 different photo books, then the app started crashing. Everything was ok at first then I noticed I lost one of the books I was working on. No big deal cause I still had one. I worked with it for 3 weeks because the app kept crashing, then it wouldn't upload any of my pictures. Today I try to go in and finish my saved book only to find out all of my info and my book was lost from the app crashing. I have been trying to start all over without a comolaint, BUT the app has already crashed on me 10 times. I can't even put 1 photo in the book without it freezing or completely shutting off. Now you people want a review and for me to refer my friends? You have to be joking. There is no way I would recommend this app to anyone!! I have lost 3 books and I don't think I want to continue starting and restarting every project that I would like to have. The main reason I have been working so diligently on this book is because I want to give it to my mother. My father passed away a little over a month now and I have been trying to make this book of them for her. Now I can't even get that to work! WHAT DO YOU SUGGEST?!? I am very dissatisfied, disappointed and frustrated. Thanks for NOTHING! I didn't even want to give any stars for this app
Double cost of items in cart at check out
by 1hopee1! on 2019/12/05 05:24
The price of the items in the cart are doubled when you proceed to check out. Promos such as 5 free magnets don’t materialize, and the cost is therefore not deducted. A mug and 5 “free” magnets cost nearly $18 dollars to ship! The promotions that they grab your attention with in large print, don’t really apply to most of what you want, or you have to buy in very large quantity in order for them apply. I phoned Shutterfly via an 888 phone number which I searched for and found online, and it is completely automated, complete with fake typing sounds in the background. You will never be able to speak with someone. If you want to discuss adjusting the cost of the items, you have to check out and order them anyway, get the order number, and then email to a specific address to explain why the cost of the items you’ve already ordered need to be adjusted. The automated message informs you, that once you email this address, you will have to wait 3-4 business days to get a response to your email. By then, I would assume your ordered items would already have been delivered, and you’d likely have even more trouble getting prices adjusted on items that were already shipped to you! This is garbage. I will look for Christmas cards and photo-gifts elsewhere next time around.
Terrible user interface
by Rabidreader23 on 2018/07/15 11:47
This app is horrible. Wanting to work on a photo book on my iPad instead of firing up the desktop computer I downloaded this app because Shutterfly won’t let you edit a book in chrome or safari on the iPad. (I don’t have this problem with other publishing companies.) First I am FORCED to upload a minimum of 20 pictures for a photo book (I had 17 for a baby book I am making). Then it automatically populates them into a book and I can’t remove the extras from the photo tray. The book is blank and I have to choose the design AFTER the photos are added. No way to preview designs first. Design choices are cheesy and limited compared to what they offer to work with online. That’s as far as I got before I deleted this app. Waste of my time. The only reason I come back time and time again to Shutterfly is because they offer so many “free” items (but don’t get me started on their ridiculous shipping costs). To be honest the print quality isn’t that great and it varies SIGNIFICANTLY all the time. I’ve had to contact customer service frequently for photo books that have terrible print quality (over saturated, too dark, etc). I definitely don’t see any merit in using this app. It offers no advantages to using Shutterfly other than you don’t have to be on a desktop computer.
Household Staple. For real tho.
by My 2 ¢ on 2018/06/09 17:53
Shutterfly has been my go-to for pictures and personalized products for 5+ years now. I appreciate the ease of use and their selection never seems to disappoint! The app makes it easy for my procrastination-prone attention span to quickly select and order free prints to keep the fam in the “my-kid-is-growing-too-fast-I-can’t-keep-up” updates (and my few and far between letters, but no one minds BECAUSE THEY HAVE A BUTT-LOAD OF PICTURES! Win-win.) Free (well, shipping costs) also means less excuses to put it off, which I obviously benefit from. Quality is always awesome as long as I am aware of the dpi and resolution of the pictures I’m using- I mostly use my phone camera and haven’t had any problems (and I’ve ordered tote bags, books, prints, art prints, magnets, greeting cards, announcements...). Now if I could only sit down long enough to put together another book. Oh wait! They save your progress on all your creative endeavors!! Really do appreciate the convenience Shutterfly affords it’s customers- it truly is a staple in my home.
Good but not user friendly
by Not Impressed 2018 on 2018/05/24 06:28
I like the choices, but the app is not user friendly. It seems easy enough, but there are some major hiccups. For one thing, when you add something to the cart, it removes all the pictures you’ve chosen other than the ones you’ve used. So if you’re getting multiple things, you have to go back through and add all over again. For me, that is a HUGE issue bc I like to compare. So it was awful. Then at one point the app just closed. Either bc it was overwhelmed or I was taking too long. Hence the 2nd issue for making me go back and re-add all the pics I already chose. I already once spent a VERY long time (8hrs, embarrassingly enough) and at the end, after I placed my order guess what? There was no order, and there was no saved work. Awful awful awful. I wanted to vomit. I literally didn’t sleep, and literally spent the entire night doing this. That was my first experience. Tonight I came on here for three pictures that I needed. I saw a great deal. Not only did it take me 1.5hrs, but in the end I ended up spending $55 for my “freebies” and like 5 pictures I got. $33 in shipping. Anyway, it is a lot of time, a lot of effort, and a lot of money. So I’m not impressed.
Mobile App Needs Work
by FotoFan43206 on 2018/02/11 21:35
I was trying to create a wall calendar from my phone. You can't personalize any of the dates and you're incredibly limited in the layouts: I remember making a calendar on my laptop a year or two ago and I could change/adjust the photo layout, both by making a picture larger or smaller AND adding text or "stickers" (little illustrations) wherever I wanted. It probably took me SIX hours because the app kept closing on my iPhone and then when I could finally log back in, all of the pictures that I had added/removed from the pool of pictures available to me would be gone and I would be starting over with original pictures I uploaded. ALSO, I would select a picture not being used in the calendar and go to delete it (so I could work around that ridiculous maximum number of uploads), only to be met by a pop-up telling me the picture was being used elsewhere in my book and did I want to delete it? Well, I knew I wasn't using, a picture of my dog, for example, so I'd drag it to the trash and *POOF!* a picture of my nephews would disappear from the calendar page I had already designed...but my dog's would stay?! Took WAAAAAAAY too long to complete this project. This app needs some serious help :-/
If you care about grammar in your keepsakes, app is not worth it.
by Mado's mom on 2018/04/08 16:48
Got a 6x6 Photobook printed using the app. Carefully typed everything with proper grammar, as this was going to be a keepsake. Upon receipt of the book I realized all the apostrophes had been removed from all text entered, which I did not see when making the book due to the ridiculously small size of the print in preview mode. I went back and looked at another project I had in the works, and sure enough, all apostrophes had been removed from that as well. After figuring out this was an app glitch I contacted customer service and they kindly gave me a credit for the book. Hoping the glitch was temporary I asked if this was something that would be fixed in future; and here is the reply I got: We are sorry to hear that your order did not turn out as expected. We are sorry to inform that we do not have an option to add or prints "apostrophes" in app. However, you can create the photo book in your website account and can add "apostrophes". We would like to inform you that "apostrophes" sometimes will not print in products. Please use full expansion of the word, so there will be no issue with the text printing on the product. Oooookay then. Let’s not get into possessive nouns or pronouns then....I’ll just use the website.
Stick to the desktop
by 2MamaBear on 2018/12/13 17:10
While I love Shutterfly, their process leaves room for improvement, and the app is even worse. No filters on the app for the time-consuming wading through of all the card options? Really? At least the desktop version gives you that to simplify your choices. Both versions need an “undo” and “re-do” functionality since the whole process is about trying what is most visually appealing and sometimes going back to what you started with. Didn’t see any of those types of tools, which meant having to swap photos and constantly re-edit them each time they were moved. I love the card template style options, but you need to allow more customization for the quantity, rearrangement and resizing of photos for more personalized options. I realize the less visually inclined may not produce a project worthy of the Shutterfly name, but it is their family being represented and they should have that option. Busy, and larger families may want to use more than 6 photos without the added cost of gatefold cards. Last, but not least, have an auto-save for those who forget to save often. Having the app crash in preview mode after having spent a lot of time on creating their masterpiece only to find all their work obliterated is not good business.
Shutterfly Review
by Winniero R on 2019/11/18 12:56
The products sold by Shutterfly certainly deserve a 5 star rating; however, the instructions fall flat when it comes to the design a person has to choose for his/her project. Particularly, when it involves a book. Ideally, I would like to understand how to edit out/in pictures initially chosen for a book. I would like to see some direction for replacing a picture from front cover to inside and instruction about inserting captions with pictures. Very recently I ordered 3 books. With the first 2, I was winging it and had no idea what I was doing, so the product was my own making and not that pretty! By the 3rd order, I found a few more instructions and it will be an improvement, but not ideal. Again, I have to blame myself, BUT I hold Shutterfly responsible because directions should NOT be so confusing or absent. It is written as though everyone understands - well, everyone is not as tech savvy as you think. I’m not ignorant, but I certainly feel that way - especially when it comes to ordering books from Shutterfly! So, please hire a tech writer who knows HOW to write for the masses!
Handy but difficult to manage
by Capemayer on 2017/11/19 06:35
It’s great to have an app to conveniently order pics off your phone but it’s very difficult to manage to do a book project. Navigating the options, editing photos bc when they were selected the app automatically cut off part of the original pictures which was often people’s heads , and trying to figure out what you’re supposed to do, or pics weren’t clicking and dragging to move etc. was extremely frustrating.( had to move to my laptop for that but ran into the same problem there ) Also when ordering free prints, after placing the selected photos in the cart, I wanted to add more pictures and there was no obvious way to do that . So I had to place the order as it was and then start another order which was annoying. Also the advertising said 50%off photo books but as I torturously made a 50 page book at checkout it only took 25% off bc of the 8x8 book size I chose . After several hours trying to arrange the book in order ( bc the book program randomly places them ) and fixing cut off heads I was afraid to change the book size to get 50% off and have to spends hours editing again.
Placing an order
by Lilrun on 2019/01/12 17:58
First of all the shipping costs they make you pay is ridiculous! There is NO free shipping option. Minimum they make you pay is $27 for economy shipping which takes about two weeks. Then I tried to change the amount of birth announcements I was buying and couldn’t. Tried multiple times to change. Also, have the 10 free magnet deal happening but every time I got the magnet made the app shut down and the magnet I created wouldn’t save. I tried 20 times. I’m very annoyed with the app and the options it gives you and or won’t let you change etc. Plus they lost my Christmas cards. Not just regular Christmas but my first child’s first Christmas cards and all they gave me was a stupid refund or the offer to remake my cards but by December 24th with no Christmas cards why would I want them remade. I was supposed to have received them December 18th. They didn’t offer to allow me to make new cards with the same discount I made my Christmas cards or offer me anything other that the refund. After about 5 emails they offered me a $20 coupon which as you know covers nothing after shipping. Shutterfly is a rip off.
It’s the little things...
by Xiao Ling-Sai on 2018/06/17 16:06
Love using this app. It’s super easy. Have gotten the usual stuff I’m sure most people get like photos, Christmas cards, and address labels made, but I’ve also gotten some really lovely gifts too like deck of cards for my sister with pic of us as kids being silly, jewelry box with my husband’s grandparents photo on it for his aunt after her mother died, and a pen holder for my husband’s desk with one of our wedding photos on it. Plus, we’ve got canvas pictures, a puzzle, photo book, and a notepad. My mom loves her coffee mug covered in photos of my sister and me from when we were little. It’s nice to see a pic of family when you’re having a hard day at work and you reach for a pen or a cup of coffee only to see happy memories suddenly... makes you remember why the struggle is worth it all. The winter holidays will be here soon enough. It’s a wonderful time to let people know that they matter and that you haven’t forgotten about them by sending them a card. That’s next on my to do list. Thank you, Shutterfly!
This App is frustrating and unreliable.
by HastaManzana on 2017/12/11 03:09
Last December, I created two photo books and a card with no problems! This year, I was determined to make one book and a card, but the app I used last year had to be “upgraded”. Since 2 December 2017, I attempted to purchase the album and customized cards I created, but the new app had several grave problems. First, the work that literally took me hours, would not save, so by the time I reached the purchasing part of the process, I had nothing in my cart. That happened the first day. Frustrated, I waited several days and began again. This time, the items that I placed in the cart were there, but, I was unable to make my purchase because the app “encountered a problem” and after three tries, I gave up. After about half an hour, I attempted to make the purchase again. Same problem. So, I returned the following day. Nothing was in my cart. I had to start again. And, unfortunately, I had to try to redo both the card and album more than five times. If I had been a different person, I would’ve given up and tried another company. This last time was the charm. I made the book and the cards and was able to purchase them tonight. Next year, I’ll try another company. I do not recommend this app!
App is frustrating - don’t try to make a book!
by Momofour+1 on 2020/02/01 12:36
I spent hours trying to make a photo book from my phone. Once I chose the 200 pictures and hit next, it glitched and I had to start over. This happened twice. Foolishly, I was determined and thought it’d be easier to create a folder on my phone & just ‘select all’ to upload the whole album. So, I once again went through a year’s worth of pictures and created the folder of 200 pictures on my phone. I uploaded what I think is the whole folder to create a Shutterfly album. But when I point Shutterfly to build a book from that album, I realize that the book is missing half the pictures! Randomly. So I choose the plus sign to add more pictures. And again, go through the pictures to see what it’s missing to select them and bring them over. Once they are all selected, the thing glitches again and brings me back to the home orange Shutterfly screen! Now I remember why I haven’t tried using the app in years. I hate to waste time and I literally wasted about 4 hours for nothing. No photo book to show for all that effort. I never got as far as to organize a page or two or add a caption! All that to just get the pictures into the book that didn’t even work.
Now Has Issues!
by Kathryn8888 on 2018/12/08 18:05
I’ve used and loved this app for a long time (see review below), but for the past two months anything I try to order is a waste of time. I go through all the steps of creating my product of choice, as soon as I’m finished, if I select Preview, or Add to Cart it throws me out of the app. The first time I thought it was a fluke. I’ve tried several times and it’s two months later and it’s still happening. It’s very annoying to add 5 photos to a collage only to for the app to crash. I’m not wasting my time anymore. It’s too cumbersome to do it online on my phone. I could use my laptop, but I don’t get the app bonuses. So, until this is fixed, Shutterfly has lost my business. No more testing with collages, single photos only. But, I’m only going to test it for so long before I just delete it. I've used Shutterfly for years and have always been pleased anything I ordered. This app is very easy to use. My one critique is when ordering prints, I picked the photo and size I wanted, added it to the cart and when I select continue shopping, I get returned to the main menu. It's not a big deal, but I'd kind of like to stay in the section I'm shopping in when I add an item to the cart. Easy enough to hit home when I'm done. Still love the app.
Thank you Shutterfly for the many years of great services!
by JRaeBurton on 2020/04/04 18:09
As a landscape, portrait, and event photographer, Shutterfly has been my source for all gallery, museum, and client art pieces since 2000. They stand behind all their orders, even when shippers are not as careful as they should be with delicate pieces. In order to offer my clients affordable options to their family members, I create customer share sites with easy access to complete shoots or events like weddings, reunions, conventions, or sporting events. Shutterfly has never disappointed me as my source of photo storage, organizing, and products, as well as share sites for my own family events and my very own wedding album. They value their customers and offer wonderful incentives that often include 50% off and free shipping. This savings can really add up when purchasing items like the three panel 78 x 36 inch glossy metal prints artwork. Thank you Shutterfly for the many years of trusted and dependable service I have counted on. Your pieces decorate my home and many of my clients. Jeanne B
Photo Game Changer
by OrageMortel on 2017/10/24 18:57
I normally don't write reviews. However, this app and website have such great promos, you can't beat it. If you're old fashioned like I am, you like having scrap books and photo albums, but printing pictures is time consuming and usually expensive. I just ordered two 8x10 and 200+ 4x4's and 4x6's and they were all FREE- I just paid S&H. Isn't that crazy? The site is easy to use with bountiful promotion codes. I'm looking forward to making a permanent home for my photos, thanks to Shutterfly! EDIT- the app has gone downhill a great deal. Initially it was very user friendly; now, it is impossible to make a photo book, and they have gotten rid of the simple 4x4 magnets that I was buying to cover a gun safe in beautiful pictures. Also, even though the promotion ends in five days, the app is not triggering an update so I can take advantage of the free calendar promotion. What is up with that? I was enamored at first, Shutterfly, but my interest is waning since you’ve taken away my favorites and also halted my project.
Great idea with MAJOR flaw!
by Kbdepew on 2018/01/28 22:36
I was so excited to find the Shutterfly app and be able to create photo books and prints right from my phone! I created a photo book that turned out beautifully. I ordered about thirty 5x7 prints through the app. The photos had been taken on my iPhone 7. When I got the photos back every single one of them was poor quality and looked awful!! I was shocked after using Shutterfly for years and never having experienced this. I reached out to customer service and was told that when high resolution prints are printed as 4x6 or 5x7 sizes they don’t compress correctly and lose quality! If an app is designed to print photos from a phone then I simply can not understand how the quality of the photos from a very typical phone is incompatible! Also, if that were the case there should have been some sort of warning! Very, very disappointed that I can not actually use the app for prints but instead have to download every photo to a computer to resize them and then upload them to the website. This seems like it can’t possibly be right but I clarified twice and was told the same information, and my print are awful so I guess it’s true.
Shutterfly blew me away!
by SabrinaKrazyyy_ on 2019/04/11 21:51
This is my first time ordering from Shutterfly. After reading the reviews I thought I would go ahead and try it out. So I ordered about 10, 4x6 photos. And the monthly free scrapbook. The shipping fee is at a great price so I didn’t care. It also tells you what’s the expected date for it to arrive after it’s been shipped. So, after I got an email confirmation saying it’s been shipped, 6 days later it arrives (which is today.) It arrived about a week early than it said it would on the email, so I was surprised. I open the package, and the prints are absolutely amazing. Nothing wrong with the color or picture itself. 10/10 quality. And the scrapbook is amazing, the quality of it is nice. With the pictures you also get coupons for other companies along with it. I can’t wait to give it to my boyfriend for his birthday among other things. Shutterfly is a 10/10 company and I’ve already recommended it to a friend. Now she’s gonna go and print out pictures aswell. Thanks Shutterfly! ❤️
App crashed after I had worked hours on a photo book
by imafan of sean on 2019/12/10 07:03
I was making a photo book for my anniversary and it was a story about our dog that we had lost back in July. It was a rhyming story so it took a long time to create the story and the wording. I initially tried making the book online but for some reason in a browser you cant personalize your book very much. I’m not a fan of them making my books and I prefer to have control of my book and where all the photos, wording etc. Go. SO their website tells me that it’s a better experience in the app. So I download the app, spend HOURS making and customizing my photo book and then out of nowhere it crashes!!! But since there is no “save project” button in the app as you’re working it did not save my project. I literally cried and almost gave up. But since they were having a really good sale I pressed on hoping that I could finish it by the time the sale ends at 12 midnight. Finally I realized later that if I periodically add the project to my cart it saves the project. Thats kinda ridiculous to have to do every few minutes so that way if the app crashes you aren’t left to start from square one. For paying $60 for a photo book the whole experience was terrible!!!
Love the products, I just don’t love their deseptive pricing
by emmiedemily on 2018/10/23 02:04
I have been a faithful customer of them for years. I love their photo books, I made a nice big one each year... before kids, and for my first daughter’s first year ... I don’t have time to design anymore but I still do get their prints, photo mugs for myself and family at Christmas. I just ordered their “free” 4x6 off the app, and I did before, I think I ordered about 100 before and paid 10$ in shipping, and I just ordered 250 for about 25$ shipping... so in the end its about 10 cents a print for pictures better quality than your going to get from a Walgreens... so that’s how I justify it.... but there is NO WAY that it costs 25$ to ship a stack of 250 small pictures? Seriously? Good quality but it’s just Annoying when you think your getting a great deal... you are just paying a reasonable price... same with their photo books and mugs... take your time and make it nice and only buy when the 40-50% sale is going for a reasonable price....
Shutterfly making lifetime memories
by S. L. Sims on 2019/06/15 07:23
I am so impressed with the selection different items from $5 dollars to beautiful pillows and blankets. Being a mother of 3 children and 12 grandchildren between my husbands children and my own to keep visible a framed picture current whether it be small or large picture. With finding the many many options I have on Shutterfly the older adorable funny pictures that I wanted to hold on and keep forever have turned into beautiful items in my home so that I now can keep up current school pictures and keep the rest of all the many treasured pictures still visible on a pillow on my couch to the coffee mug I drink out of. This allows me to have a lot more room to actually sit that treasured mug! Thank you Shutterfly for all the amazing free offers and the discount on everything else! With all the compliments I also know where my gifts for the adults whether free or on sale I know I can get my Xmas shopping done from the comfort of home!! Thank you Shutterfly Team!!
NOPE
by Ash L.G. on 2018/05/07 04:27
I don’t think I’ve ever been more frustrated with an app... So I had a coupon for a free 8x8 photo book. Uploading the photos went smoothly, but it all went downhill from there. The following things happened over and over (until i just gave up): half of the pages would just be cut off without the ability to scroll up to see them; it wouldn’t allow me to add new pictures; I would choose a layout for a page and the next time I came back to that page it was a completely different layout; if I removed a picture from one of the pages to select a different picture, the style on that page went away so the whole book had decorated blue pages except for that one white page (and reselecting the style to fix it changes the layouts of all of the work you’ve done already so you have to go back a resize all of your pictures again). The most frustrating thing was that the cover and title page stayed blank no matter how many times I edited the pictures/wording/fonts so I couldn’t see what it would look like. I seriously wasted 4 or 5 hours trying to figure all of this out, and then i finally gave up cause i felt like throwing my iPad at the wall. Oh, and the “free” 8x8 photo book will actually cost you $8. 😑
Solid App With a Few Bugs
by Justin238 on 2017/12/23 17:36
This app does what it is supposed to do most of the time. I only use it to backup photos to the cloud. When uploading them, it keeps track of what pictures have been uploaded from your device with a small "S" in the corner of each photo. When you go to upload them, you can manually select each picture or press "Select All" to upload all the pictures not yet uploaded. However, a few days ago, for no reason at all the app signed me out of my account. No big deal, I signed back in. But, when I went to upload some pictures it said that none of the pictures on my device had been uploaded, even though they had. Now I have to manually go through and select the pictures I need upload instead of just pressing "Select All". It wouldn't be a big deal, but I have a few hundred pictures to upload and would prefer not having to manually select all of them. If you guys could fix that, I would really appreciate it.
I think it’s great
by Skylena on 2020/04/14 21:27
In a generation where disposable cameras aren’t so commonly used I struggle to have actual physical photos of all my memories, and if I do want them normally it’s about a dollar a photo, but Shutterfly is now printing 4x6 photos for free. I’ve made two orders that I plan to put into photo albums for years from now so I have the memories. I’ve also bought the photo book they sell, you can customize the entire thing. It’s great because I have a very good friend who’s shipping off into the navy quite soon so I’ll give that to her so she’ll have something to remember our friendship. Also shipping was really good on the photos I got them in about a week, while the world is shut down I might say, and the photo book is coming in sometime at the end of the week. Overall, I really enjoy Shutterfly and I would recommend it to somebody looking to have either a beautiful memento made by the folks at Shutterfly or just plain old prints, it’s great for all of that. Thanks Shutterfly!!
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All Versions
4.0
309,215 total
 5
248,206
 4
27,672
 3
12,464
 2
8,180
 1
12,693
Current Version (10.11.0)
4.0
255,909 total
 5
213,613
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21,215
 3
8,741
 2
5,434
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6,906
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