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App name
Shutterfly: Cards & Gifts
Description
Welcome to Shutterfly, your one-stop shop for cards, photo books, prints, calendars, personalized photo gifts, home decor, and app exclusive deals! Browse endless holiday gift ideas, from easy-to-make photo albums such as instant photo books, to photo gift ideas like personalized ornaments, wall art, and custom decor. EXCLUSIVE DEALS & FEATURES - ONLY ON THE APP! • Unlimited free 4x4 and 4x6 photo prints (same day) • Free unlimited photo storage to save all the memories on your phone • Plus other great daily deals, only for our app users! SPECIAL DEALS, JUST FOR YOU Enable push notifications to be the first to know all about Shutterfly and our great deals and promos offers! CUSTOM HOLIDAY CARDS & STATIONERY Make your photos shine with one of our premium foil-stamped and glitter holiday cards in various sizes and trims. Choose from a huge variety of personalized holiday and Christmas card options to find the perfect sentiment and style that fits your family and friends. Be sure to check out our luxe tiny prints collection as well, with exclusive designs from top stationery designers. MAKE ONE-OF-A-KIND HOLIDAY GIFTS AND HOME DECOR Create photo gifts and home decor gifts, directly from the shutterfly app. Personalize Christmas ornaments, photo blankets, custom photo mugs, and more. Decorate your home for the holidays by featuring personalized wall art with our photo tile, canvas prints, and more. Share your favorite moments with family and friends this holiday season. CREATE A CUSTOM PHOTO CALENDAR This holiday season, give the gift of time, and the added bonus of a unique personalized gift idea, with custom photo calendars. Whether you are looking for the perfect custom gift this holiday season or great birthday gift ideas, or simply looking for the cutest way to showcase your favorite photos of your loved ones around the home, we’ve got you covered. Make your own custom calendar right in the shutterfly app. PERSONALIZED WEDDING INVITATIONS AND DECOR Wedding planning doesn’t have to be hard with the shutterfly app. Meet your one-stop destination for custom wedding stationery, save the date cards, bridal party gifts, wedding decor, and more. Easily browse our designs in just a few taps and find everything you need to personalize your perfect wedding down to every last detail. CHOOSE YOUR CUSTOM PHOTO BOOK STYLE Choose from different premium photo book styles such as flush mount albums or layflat photo book designs, made for any occasion. Make a photo book to give as a personalized gift this holiday season or create a wedding photo album to capture lifelong memories. With Shutterfly’s Instant Books option, all you have to do is upload your photos and we’ll make you a 6x6 photo book that is fully customizable. Creating your own custom photo book is made easy in the shutterfly app. PHOTO PRINTS FOR ANY OCCASION Shutterfly’s photo prints are high quality and made to last, perfect for hanging or displaying pictures of your loved ones or for cherishing forever in a photo album. You can choose from various photo print finishes--including matte, glossy, and pearl photo paper, to match your style and taste. Want more options? Select from canvas prints, poster prints, collage photo prints, and more to display your favorite photos. (same day) SHUTTERFLY KIDS COLLECTION Brand new designs and products just for kids! Whether you're celebrating a birthday party, holiday, or first communion, there are plenty of special occasions to buy gifts for kids year-round. Create gifts for girls and boys that encourage learning, imagination, and fun. Shop backpacks, folders, notebooks, bean bags, kids’ room decor & so much more. UNLIMITED FREE PHOTO STORAGE Upload, store, and organize your photos with unlimited free photo storage and save space on your device. We will never delete your photos, so you know that your pictures are safe and secure with Shutterfly. Upload from your app, then access from any device. 100% happiness guaranteed.
Great site to store pictures
by sab13 on 2021/01/22 20:01
I’ve been using this app for a few years now. Never have a problem.
I use them for everything
by Jilkin on 2021/01/22 19:58
The prices are perfect and they quality, for the most part exceeds my expectations. I order EVERYTHING through here!
Love being able to have these pictures!!!
by grammie Zee on 2021/01/22 19:34
Being able to print all the pictures of my grandchildren is a wonderful gift!
Good work
by sundaymorningeggs on 2021/01/22 19:23
I’ve been satisfied with the easy method in ordering photos! Very valuable asset to have!!
😃
by Girls group leader on 2021/01/22 19:07
I wasn’t stressed trying to figure out how it all worked! Thanks!
Awesome
by Sj momma on 2021/01/22 18:50
Love the quality of pictures always have used Shutterfly.❤️❤️❤️❤️🎈🎈🎈
Made easy!
by Dreasta on 2021/01/22 18:41
Made making a book SUPER easy!
Better than Snapfish
by sute could use improvement on 2021/01/22 18:31
But Shutterfly Needs a better way to crop pictures - I can never get photos cropped the way I want them. Advertise coupons/promotions but again I never seem to qualify, unsure why. Good pictures, price comparable with going to Costco or Walgreens without hassle of going to the store.
New Photo Book
by Weird Juanita on 2021/01/22 17:46
Jovari in Jamaica was outstanding. Thank you very much for your patience and help! Thank you, Jan Mashek
Customervery goid
by noseyjosie on 2021/01/22 17:46
Usually very good.
First time
by wings4me on 2021/01/22 17:09
It was all very easy .. I’m going to enjoy this .. thanks
Poor quality and not user friendly
by gracedfleeman on 2021/01/22 15:53
I HATE that you cannot edit projects created with the app on your computer and vice versa. For this reason alone, I will probably stop using Shutterfly for my photo books. There needs to be an “undo” button/option when creating a photo book on the app. The photos were very poor quality.
Top quality
by hibbsta57 on 2021/01/22 15:07
So versatile and always high quality. Delivery is fast and gifts/photos are always well packaged and arrive in tip top condition
I’m a little mad
by nah fidbeudjfv on 2021/01/22 13:54
They said that the thing I bought was going to be at my house 5 days ago! I didn’t buy that’s much stuff why is it taking so long to get to my house. Did you forget about me or something?☹️
Great app
by My lovebug pics on 2021/01/22 12:06
Love the pics it sent and they where on time
Best
by Eema waters on 2021/01/22 11:36
Love this company for gifts made with pictures and any size prints.
Love it
by VangMaoBTS on 2021/01/22 08:05
Love it.
9/10
by taz9321 on 2021/01/22 07:42
Little pricey but all in all good product
Great customer service and quality prints
by LizaNSybil on 2021/01/22 05:56
Highly recommended
🖤🖤🖤
by jackie joe jonhson on 2021/01/22 05:35
I love this app
Love it!
by playermomma on 2021/01/22 05:25
I love using Shutterfly! I can personalize gifts for family!
Supa Star 💫
by djfjdidid on 2021/01/22 05:14
Hope things are better. Since the lock down Shutter has been struggling with shipping and wrong orders. I understand and I need you and will stay faithful. Wish you guys would fix as to why I’m not able to use online orders on my desk top.
Edy F
by ceeveeser on 2021/01/22 05:10
Excellent gifts. Not one disappointed family member.
Perfect
by ccdk1220 on 2021/01/22 05:05
Unlimited coupon is good.
2nd order
by Pcrock1 on 2021/01/22 04:30
Love Shutterfly! Couldn't ask for a better deal than FREE. Quality prints💞 Never disappoints !!!
Prints are awesome!
by wawaeaawwasaa on 2021/01/22 04:08
Love that I can get prints of new pics and older pics. The app makes it pretty easy to choose and make the size you need plus awesome sale prices!
Great deals!
by PashaTheTrader on 2021/01/22 04:03
Shutterfly has some great deals on prints and other items if you watch for them.
Product review of photo service
by karolynz on 2021/01/22 03:33
Quality is excellent! Helpful staff when I mess up!! Very easy to use...
Love photo App
by vacpics on 2021/01/22 03:04
I finally found a great way to print my vacation photos. So easy to use the app on my phone.
Great Customer Servicd
by Beast_08 on 2021/01/22 02:52
Thank you for helping me apply my coupon!!
Disappointed
by Hgbt1359,):!7 on 2021/01/22 02:37
Free prints have turned into $60 and $70 dollar ordeals. Shipping usually costs more than what I ordered. Won’t be ordering again!
Great app!
by clcardwell on 2021/01/22 02:37
Thank you Shutterfly for making so many printing options such ease! Love this app!
Not the best
by dafrench68 on 2021/01/22 02:36
This app is ridiculous. Can only add 9 photos at a time.
4x6 print
by JeffMastro9 on 2021/01/22 02:34
Unreal service. Get 4x6 prints for shipping cost and a host of options to print on.
Kreckt6
by kreckt6 on 2021/01/22 01:58
On your page it said free expedited shipping or 20 per cent off. But it would not let me choose the free shipping! False advertising???
Awesome
by rjt503 on 2021/01/22 01:44
Shutterfly is a great service. Affordable, quick, easy. Always have some sort of promo going on with big discounts or free gifts. What more could you want? 👍🏼👍🏼
Love this site
by katjune1234 on 2021/01/22 01:04
Best on line photo store
Photos & Magnets
by cafelatina1957 on 2021/01/22 00:58
I love Shutterfly!
Great products!!!!
by Wooop9131 on 2021/01/22 00:33
I absolutely love this site!! Everything I have gotten over the years has been perfect
Making my day
by mike69909 on 2021/01/22 00:31
It’s just about the easiest thing I’ve ever done
Karen Kent
by shrink52 on 2021/01/21 23:51
Way too high shipping. Love products but won’t use again if shipping is this high.
Shutterfly is second to none!
by GetKatia on 2021/01/21 23:48
They are underrated and deserve the support of all of us! Thank you!
Blue charger
by Blue charger girl on 2021/01/21 23:33
Beautiful prints thanks
Shutterfly
by dale4zion on 2021/01/21 23:03
Had a little issue with the checkout process. After contacting their rep all went well & I was able to process my order:) Thank you!
Promo
by 1414hquinn on 2021/01/21 22:36
I had a 25.00 off code to use and had 25.00 to spend. Once I placed the order, the bill became over 50.00. The price shouldn’t change if you have a promo card to use. Disappointing.
Best Photo App Ever!
by Nelle53 on 2021/01/21 22:34
You can store all your photos forever and order all of your favorite photo products straight from the app!
Love it
by Sammiesoshort on 2021/01/21 22:30
Amazing
Love Shutterfly
by grandmalovesphotos on 2021/01/21 22:16
Great way to get great prints fast and at a reasonable rate!
Great Service and Merchandise
by Mrs TB Bear on 2021/01/21 22:01
Great and quality merchandise. I love the photo books, invitation cards, and prints that was made using Shutterfly. Great promotions. Thank you.
Commies
by cariboujaguar on 2021/01/21 21:55
Get your heads out of Biden’s rear end. Charging a covid fee is as much of a scam as the plandemic!
Love the organization
by Hairykerryb on 2021/01/21 21:45
This automatically uploads all of my photos that I take on my phone so they never lose anything and it doesn’t cost me anything for storage. I love it it’s easy to order prints anytime I need to and go back and look over the years.
Easy to order
by kelly7425 on 2021/01/21 21:37
Very simple to do things
Unlimited Prints
by Lynn's76 on 2021/01/21 21:19
My pictures have always turned out beautiful! I love Shutterfly! ❤️
Fun
by fostermimi on 2021/01/21 21:05
They do a great job and fun getting to design your things.
Great app
by eymartstudio on 2021/01/21 21:04
I love your products and quality but your app is very glitchy! Tons of lag and rolling icons. Got stuck several several times! Please fix this
Lost Photos...
by tamster317 on 2021/01/21 20:47
Not only am I missing months worth of photos from 2011, but I can only place orders from my mobile devices. Every time I try on my laptop, the website goes into an eternal spin. Shipping is RIDICULOUS!!!
Love this
by pattifsu on 2021/01/21 20:29
I love quality pictures being sent straight to my home. And creating memory books is absolutely the best! I love looking through them and they make the best gifts!!
Love Shutterfly
by Brand7 on 2021/01/21 20:25
Have used this app for everything from photo prints, to calendars, to books, to canvas prints. Love this app!
good
by bananasara on 2021/01/21 20:20
it’s good not too bad. the free prints are the star of the show though lol
GreatPhotos10
by GreatPhotos10 on 2021/01/21 19:59
What a great app! So convenient, so reasonable, so easy! Thank you !!!
Best App Ever
by unknownuser98765 on 2021/01/21 19:52
I always had a problem with going out and printing out pictures or even picking them up but now I love to print out pictures or make projects because of shutterfly! So easy to use and so cheap!
Great prices!
by Jbkayak on 2021/01/21 19:49
Love their photo books and prices
Great app
by AmyTracy on 2021/01/21 19:40
Great deals but the shipping is very expensive!! Totally worth it with the deals and free prints!
Bait and Switch
by drjais on 2021/01/21 19:17
They give “free” items only to charge a ton on shipping when you know the shipping does not cost that much !
Shutterfly
by Djlauda on 2021/01/21 18:46
Great quality, great deals!
Love it!
by empoffible on 2021/01/21 18:42
Always use Shutterfly for my photo needs!! Always have good deals and shipping comes so fast! Seriously though, you cannot beat the deals! Usually if you just wait a bit with items in your cart you will see a good deal pop up on the app! So great for keeping photos so I don’t lose them!
Excellent
by FRPOFF on 2021/01/21 18:41
Love the products
Always great service
by Farm Fiend on 2021/01/21 18:37
I have ordered many items from Shutterfly and have never been disappointed! Would highly recommend them for personal gifting.
App
by zekezeke73 on 2021/01/21 18:19
Free prints? Yes please, and thank you!
Xvibuvrxtc
by subscswcstsysg on 2021/01/21 18:16
Sidhidbdi
Great quality
by Tabbylynn1234 on 2021/01/21 18:03
Great quality
Photos are labeled as bad quality
by mumzicle.me on 2021/01/21 17:38
Why does every photo I upload get labeled bad quality? All my photos are from the newest iPhone with the best camera. Irritated
Photo Books
by Grammy Micki on 2021/01/21 17:36
I love these books and love that I can upload photos so easily. I recommend to everyone.
Love Shutterfly
by tammy york on 2021/01/21 17:23
I love using Shutterfly❤️
Legacy Films
by legacy lynn on 2021/01/21 17:19
Shutterfly app is intuitive and simple to use.
No gift message available 😞
by Nursekdmc on 2021/01/21 17:15
Love everything about service except I wish I could add a note with a gift. They offer all these great gifts yet no option to include a simple note saying “Happy Birthday from...” or “Was thinking of you today. Hope this makes you smile” Anything like that. I would give 5 stars if they offered this. I’ve ordered prints. They are wonderful and the shipping is really fast. I get notified of shipping updates by text. That’s really nice. I just ordered more prints today!
Fun and Easy
by BPBenson on 2021/01/21 17:10
I was able to make my first album pretty easily. Makes such a good gift!
Love Shutterfly
by pstntn54 on 2021/01/21 17:05
Pictures are subways sharp. Love the calendars that I can personalize
Simple, Easy to Use, Beautiful end product
by BusyFamilyLife on 2021/01/21 17:03
I make photo books for my daycare kids for their birthdays. I’ve always been happy with how easy it is to create them on Shutterfly and how wonderful the quality is once I receive the products.
Review on iPhone use for doing pics
by Wengreeneyes on 2021/01/21 16:34
Always great but sad when did pics on cell and did not have choice if glossy as I usually get and could not put typed I'd on back if pics. Shortcomings on iPhone use so will stick to computor version.
Great Product, Great Service
by heylinder on 2021/01/21 16:21
Always satisfied with whatever it is I order.
Rated 5⭐️⭐️⭐️⭐️⭐️
by Tatersoup13 on 2021/01/21 16:19
You have always done a beautiful job on whatever I have gotten from you.
Customer service
by Tameric1313 on 2021/01/21 16:17
Shutterfly has the number 1 best customer service hands down! Any issue I’ve ever had is always taken care of immediately without question..the only photo app I will ever use!!
Quick and Easy
by bmascaro on 2021/01/21 16:16
Always so easy to create projects and quick delivery.
I love Shutterfly
by Chiefmjgray on 2021/01/21 15:50
The best deals and sooo convenient!!! Thank you !!!!
15 years
by caddimom on 2021/01/21 15:10
Been using Shutterfly for 15 years for my annual photo albums and prints highly recommend.
Glitchy
by csb12344 on 2021/01/21 13:42
There are so many glitches that it takes 5x as long to complete a project on the app vs online. When I got this app about 5 years ago I had hopes it would improve over time, but it has not. Would really recommend improving this because Shutterfly is a great website!
Love it
by raquelczelusniak on 2021/01/21 12:50
Shutterfly always has great deals going on and I always get my orders quicker than expected. I love that I have a place where all my photos get stored in case anything ever happens to my phone. I’ve gotten great quality photos and photo books that have such cute layouts on here.
I Love Shutterfly
by brendalee69 on 2021/01/21 12:39
It’s awesome! So easy to use & good quality products!!!
100
by niko1time on 2021/01/21 11:55
Shutterfly is the best. You can’t go wrong with Shutterfly.
Precious memories
by Blstmama on 2021/01/21 11:20
Always appreciate the ease of navigating Shutterfly’s site and the promptness of delivery!
Fun
by heyhelloheu on 2021/01/21 08:43
Easy to use
Love ShutterFly
by BartFamilyX4 on 2021/01/21 06:40
I absolutely love the quality of all my pictures and any products I get!! Plus the ease of using the app... PERFECT!!
Beautiful art work
by ms sexy osha on 2021/01/21 06:28
I love this app so amazing
Love their free 4x6 prints
by kels.a.c on 2021/01/21 05:48
Shutterfly has the best price for 4x6 prints and they always come quickly and My pictures always look great when they arrive!! I love Shutterfly
Happy customer
by esmerh12 on 2021/01/21 05:08
Very easy to use the app, and very great prices.
Service great
by Mr3838 on 2021/01/21 05:04
Excellent for my photo book.
I love Shutterfly!
by CDoubleUx2 on 2021/01/21 05:00
So easy to order prints and the quality is great! I do wish they’d come out with an editing portion of the app though.
Great gifts
by ApeBenny on 2021/01/21 04:53
I have never used Shutterfly before but it I so easy and the products come out very sturdy. The picture books make a great gift.
My all time favorite, but shipping is costly
by Easy/fun on 2018/12/24 02:41
I really can’t say enough about Shutterfly. My only negative thing to say is about the price of shipping. It is kind of expensive and usually counts per item. That stops me from ordering more than I would like to! But I have had such a great experience designing, shopping, and ordering with them. I am absolutely pleased 100%. I have never had a bad experience with them. I have been ordering from this company for many years and have bought tons and tons of items. I order from them at least 2x a month and that’s not exaggerating. One time I received the wrong item only because it was around Christmas time. But I got the correct item a week later and never had to worry about keeping track of it. I love all of the promotions they send through my email. It keeps me coming back for more. I have ordered things for almost everyone in my family and given lots of gifts and there is not one that I can shake my head at and say I wish I didn’t order this. I am so very thankful to have found and be part of this company. If you are reading this and have ordered then you know what I am talking about. If you have not ordered then what are you waiting for. Stop reading and go right to Shutterfly and order something right NOW! You will be a happy returning customer for life. Truly amazing and very very happy. Thank you Shutterfly for making my holiday shopping and gift giving so simple and easy. Sincerely, A life long satisfied customer (2018)
Awesome company
by Speedygirl66 on 2021/01/19 03:40
I have been making Shutterfly books since 2010 and I’ve grown over the years making Shutterfly books of my grandchildren‘s life. At first I didn’t have a clue what I was doing so I called Shutterfly for help and to this day, the amount of help I received is beyond words. This company has employed people that are knowledgeable, have a lot of experience with computers, patience and most of all, they stay with me on the phone as long as it takes until I understand how to do something. Never once have I thought about going with any other company to make my photo books. This company offers so many items with ongoing sale prices and freebies. I have yet to pay for any of my mailing address stickers or any 4 x 6 pictures. I can’t say enough good about Shutterfly, but what I can say is, this is an amazing company, you won’t find better service anywhere, the prices are always right and I will be forever be grateful for the products that I have always received in a timely manner and best of all, if you’re not satisfied at anytime, Shutterfly is always willing to work with you And every time I’ve called they always before I hang up and say is there anything else they can help me with. I truly feel that as a consumer, this is one company that always makes me happy to have called and receive such great results when all is said and done.
Expert and patient tech support staff
by Hczder on 2019/11/14 18:22
I am a novice with Shutterfly and was trying to assemble a photo book from my iPhone. After 3 separate calls to your tech support team...my order was processed to my amazement and satisfaction. I called 3 times because after first problem I had was solved by your team, I felt I was ok to to continue on my own.. unfortunately, I continued to assemble my book only to run into another hurdle. Your patient tech support rep was supportive of me and spoke to me with empowering words that helped my confidence to continue creating my book. I was able to proceed with my assembly until I reached my third roadblock. By this time I was frustrated and gave up, but this book was very important to me to give to my daughter for graduating college with her MBA degree and my granddaughter graduating with her with her Associate’s Degree. I do not want to but it was important for me to call tech-support again. And the person on the other in once again very kind, very helpful, very patient, very reassuring and talked me through and process and my book was ordered. Just want you to know the character and caliber of people you’ve selected to work with your customers. I appreciate your choices. I neglected to get names this time but I need tech-support again I will have names to pass on to you. I am at 5 Star in satisfaction Shutterfly customer.
Baby Book
by J&L Special NANA on 2019/02/10 22:19
This was my very first attempt on doing a baby book ever. I wanted to do a book for my first grand baby. Of course, I wanted it perfect. I was lost on how to even start the project. So I called Shutterfly, they were so kind, helpful, courteous and very patient with me. They held my hand each step of the way!! I spent many many hours doing the book SO MANY details which meant SO MANY decisions to make. But it was well worth the effort. I had originally planned on making a book every 3 months until 12 mos then start doing one yearly. Well, needless to say Nana never got there , now I have my second grand baby and I need to make one for him as well, but trying to find the time is difficult for me especially having to go through 8900 photos!!! OMG I need to learn how to organize my many photos into their own albums so I can make more books. I am Very electronically challenged!! But Shutterfly has wonderful customer support. I wanted to get some free magnets, but I couldn’t figure out what I was doing wrong so it looks like I am going to miss out on the Special. Keep up the good job Shutterfly. It’s a rare to get any customer service from anywhere theses days, but to get Really Good customer service that is Amazing and Refreshing because that makes Shutterfly stand out ever more!! 👍👍👍
Shutterfly experience
by Handcartwoman on 2020/01/15 16:37
I love the quality of Shutterfly, but want to offer a little of my personal experience. I wanted to order family photo Christmas cards early in December 2019, but after looking at the price I decided against the purchase. Because I had taken the time to design a card, Shutterfly emailed me a week or ten days later to offer me 40% off my order. When I selected the shipping option, I was given a time frame of arrival, 3-4 days before Christmas. I was okay with that, and placed my order thinking I could still get them in the mail by Christmas Eve. While I was notified of where my order was in shipment, I did not receive my cards until January 4, 2020. I mailed my Family Photo Christmas Cards, even though long past Christmas. I wish Shutterfly offered better prices whenever the order is placed, as opposed to offering a deep discount a week to 10 days after a potential order has been created. I wish Shutterfly was more honest about shipping times, and I wish Shutterfly offered more competitive shipping options. I have just ordered a canvas print of my Family Christmas Photo, the least expensive shipping option was $10, and I am not in hurry for this. I will take the time now to look at other companies, or Shutterfly competitors, to compare their form, function and value💜Sincerely, Renée Machado Connelly Berry aka Nanny Renée
Beyond Frustrated!
by Malysa5301 on 2019/03/22 03:13
I wanted to love this app. I really did. If it worked right it would be great. Especially because of the deals. I've spent hours making one 8 by 8 photo book because it wouldn't save my project. I started on the app and when I went to order it said "can not connect to Shutterfly check your connection". I had full bars of wifi and everything else was connected and running fast. I finally switched to the laptop. I managed to finish the book despite having to redo most of it. Now I'm still in the process of ordering. 15 minutes later it's still "spinning" I guess verifying my cc. It's "Erky" to say the least. Please Shutterfly fix these bugs and the app will be great! Update! After all my frustrations I’ve used this app several times to send my boyfriend cards, prints, and photo books. He love love love all of them. I can’t tell you how happy he is to get stuff from Shutterfly and always talks about the Orange Package. He gets so many compliments about the photo books and always has me telling other guys gf’s and wives where to get it. So I’ll say all in all I’m satisfied and it was worth it. I was just irritated this day when I was trying to make this book. Since I’ve made several with no issues. Thanks again Shutterfly
Good App, Nice Products, Horrible Shipping
by Lauren E.S. on 2018/02/07 02:49
So I’ve used the app fo a while, made several photo books on it, and it’s ok. I like that I can easily save my photos and access them again. Making the photo books is pretty easy, but don’t make a big mistake, like suddenly changing themes, or all your work will disappear never to be retrieved. Your edits between the website and app don’t communicate nicely either, which is super annoying. My biggest complaint? Their shipping. You’d think you could save some money by ordering two or three books at a time and shipping them at once, but the price to ship nearly doubles or triples with each product of the same kind you add to your cart. And if you’re ordering different kinds of items, like a book and a magnet, well then you’re really gonna pay through the nose. Plus, you’d think it would arrive pretty quick for as much as you paid for it, but you’ve got another think coming; takes nearly two weeks for the thing(s) to arrive, even though you had to sacrifice the child you made the photo book about just to get them shipped. Anyway, I keep using it because I’ve got a lot of pictures in my account and I don’t really want to go through the hassle of transferring them to some other company, so I’ll stick with Shutterfly for a while keep making photo books that sit unordered because I can’t stomach paying $8 for that thin orange envelope.
Review
by I dont have rhe time on 2018/11/29 08:44
Shutterfly is easier to use than the other sites I’ve tried but it still is difficult to use. It needs to have prompts or a chart that explains how to solve basic problems and what different symbols mean. For example: As soon as u select ur photos u want to use for ur book the system automatically plugs them into the pages and chooses the layout To change the order the pics are in and to change the layout then is very difficult. Through much time consuming trial and error I finally got the pages limited to one photo per page like I wanted it but I wanted them in order from oldest to newest and without spending many more hours I had to settle for a mixed up order that makes no sense because I couldn’t remove pics easily and replace them with the one I really wanted on that page. The few I managed to change were just luck. I couldn’t do it consistently because I couldn’t figure out what I did that made it possible. Sometimes what I did made it work and the next time it wouldn’t work. I think the app needs some work. The friend that helped me finish my first book transferred my information to our website. She said she never used ur app because it was too difficult. Several others Ive visited with said the same thing about the app. That it made it too hard to make ur own choices.
Hell on Earth
by DeltaDawnTamara on 2018/06/13 02:29
So...I’m traveling and I needed to order by this morning to get my husband his Father’s Day gift on time. I started trying this morning. I don’t have my password on me since I’m in a different state. So I tried to reset my password and your interface sent me a link to the “Reset your password” button page. When I emailed you you asked for verification of who I was in a way that there is no way I could have done it traveling and I’m not sure I could do it not traveling. All I wanted to do was order a mug for my husband’s father’s day. By the time I get all of this done my phone is at 10% and I am in downtown DC with no charge cable. I spend 24 bucks to get a charge cable so I could use a friends battery. By the time I got a cord the mug will not be there by Father’s Day and I can not get your app to take my credit card. We had to use a backup email my friend had and she created a new account just so I could place the orde, which I could not place until now because the app would not take the credit card information. So now at 10:30 at night the order for a Father’s Day gift went through but will not be there until a week too late. I’m so frustrated, disappointed and upset. What should have been a great experience was horrible. Why do I have to have an account for you to allow me to spend my money. And why are you having a technical glitch that would for me to “prove”who I am. Well I just though you guys should knows
Best picture service PERIOD
by Snowboardking9 on 2019/09/27 23:35
Vast amount of choices! Ease of use/ user friendliness is incredible! Prices and gifts/freebies are unmatched! And their Customer service is second to none! I spent hours creating items and when I got ready to check out I hit the place order button. I did not realize until I got my credit card notification that my order was almost $100 over what I remember putting in my cart!!! I was relieved to see that unlike any other side I’ve ever visited they had a cancel order option that gave you 30 minutes after your purchase to cancel no questions asked, so I took this option and Then went back to try and figure out what went wrong but when I went back to my cart everything was GONE as well as most all of my saved projects. I was heartbroken because I could not find anyway to get back all the stuff I had to bet I was creating. With not much hope I called customer service and after a short wait time I spoke to an amazing representative that was able to restore my car and reload all the items that I thought were lost!! And the whole process took less than 10 minutes thank you Shutterfly representative!! Sorry I did not catch her name :(
Love Shutterfly!!
by ajleishman on 2017/12/08 18:52
This review isn’t as much about the app as much as it is about the company. I have used Shutterfly for several years and haven’t run into any issues until this year. I always order calendars this time of year, two for my in law side and two for my side of the family. There are different events stored in my Shutterfly for each side of the family. Somehow (without me going in and checking to add the events) the calendars for my side of the family came with all events under the calendar section. So my in laws birthdays showed up on the calendar when they shouldn’t have. And I did preview the product. They were not on there when I ordered. I contacted Shutterfly the day they were delivered via email, and they contacted me back within two hours and helped me fix the issue and helped me reorder free of charge with rush shipping. They have been so fantastic to work with, and have wonderful customer service! I will continue to use shutterfly and recommend them always! I do also love the app, it has a few glitches here and there, and I tend to do the majority of my stuff on my computer.. but from what I’ve used the app for, I love it! Thank you Shutterfly!!
Convenient but super glitchy
by RSVLGIRL916 on 2019/12/17 05:41
Used the app to make a couple calendars for grandparents. 1. When ordering there was a glitch which I did troubleshooting for over the course of several hours. I called the next day and the customer service person told me to log out and log back in. I asked if my work would be saved, he said “of course, yes,” and come to find out all but one of my projects was recovered after several attempts and his troubleshooting. Service was pleasant but he told me “that’s why you need to use our site on a computer, not an app. There are many issues. Next time only use us on a computer.” 2. When trying to make the calendars and select different layouts often the layout wouldn’t get applied. I would have to click through then go back several times. Often I would go back to pages and pictures would be changed, formatting would be changed, etc. without me knowing it. I’m glad I kept going back over and over. Automatic changes happened about 30% of the time. 3. When trying to apply discounts at checkout each price would increase. For instance, my first total was $75, then after I applied 20% off it was $102, then when I applied free shipping it was $123! I went back, removed the discounts which drew me to this site/app (I could have used another competitor) and paid $75 (ie no discounts, paid for shipping). I love the idea and convenience of this app but the reality is really bad.
Limited and frustrating
by :::.::::.:::::. on 2019/12/09 17:58
I used to love using Shutterfly to creat my yearly photo calendars, and have been really disappointed in how frustrating and glitchy the website and app have become. I normally create multiple calendars for various family members, and loved the one stop shopping. I was going to create a photo desk calendar, but since you can only create certain projects on the app, it directed me to the website. The website is extremely slow and no longer organized my pictures by month or even in the order I downloaded them, some would come up in order, but others would be randomly placed, making it really difficult to find the photos I needed. When I finally got them downloaded and located the picture, I couldn’t always drag them into my calendar. Saying I was frustrated is an understatement. You also can’t edit projects on the app if you started them online, which is very frustrating when you don’t always have access to a shared computer. The app is very basic and I haven’t figured out if there is a way to share your work with others without giving them your login info. And since I’m making a family calendar, I always share it with the family members before I order. I used to really enjoy making the calendars, and they now have become a giant headache. Will be looking for another platform that will make the process more streamlined and less aggravating.
Excellent customer service made up for terrible experience
by scott333... on 2017/12/14 22:16
Update: While my first attempt at creating my calendar was really frustrating, and almost all of my pictures were sideways when I double checked my project the morning after I placed my order, the great customer service turned my 1 star review into a 4 star. They were super understanding and cancelled my order so I could correct everything and upgraded my shipping so that I would still be able to get it before Christmas. Original post: Just had a horrible time using the iPad app. Was disappointed that not all of the design options available on desktop were available on the app. After I would finish putting photos into a layout and return to the page later sometimes photos would be missing, certainly hope they are all there when I get my calendar! Also not all photos would drag and drop into all layouts which was extremely frustrating. Even more, when changing the background only the top half of the calendar background would change so it didn’t match the bottom, making it a totally useless feature. Checkout was fine, glad you guys got that working smooth so you can get your money🙄. And excuse me but $8 for shipping after all this was simply infuriating!!!
The app is HORRENDOUS
by LIsMe on 2020/12/31 23:07
I order from them every year for all sorts of occasions because they have high quality merchandise. I’ve purchased photos, bags, calendars, ornaments, large prints and more. It’s all very good. That being said, the THREE stars are for the ease (yeah right!) with which I can even PLACE an order. Since the app crashes constantly, you need to redo all the work you’ve done, and it’s hit or miss what it saves before it crashes. I’ve worked on the site as well, and there’s no easy interface between the app on the phone and the site. You’ll need to make a copy of the work, and even then, you’ll need to reload all the pictures that weren’t saved during the 100 crashes on the app. To put this in perspective, to create a calendar with a maximum of 4 pictures per month, it took me THREE DAYS to finally be able to place the order! I’m technologically savvy, and I’m patient. This app (& site disconnect from said app) tries my patience every single time. Their customer service IS quite terrific, and they are aware they have these (constant) glitches and offer support. I truly love their merchandise, or this would have been a one star review. The three stars are for their merchandise choices, quality, and customer service. However, they are woefully lacking on ease and consistency while creating an order.
App has a glitch
by Unreliable Ordering System on 2018/12/23 16:56
The app is easy to use but is unreliable. I placed orders for making 4x6” photos. I needed 5 copies of each print, as I was making photo albums for my family. I had to hit the plus button for each photo 4 times to get up to the total of 5 for each photo. Obnoxious and time consuming. Placed my order and received it yesterday. Problem is I only received 1 copy of each photo. I thought maybe I messed something up because I looked at the order confirmation and it said only 1 print was ordered for each photo. I assumed it was a mistake on my part...until I placed another order. This time, I placed an order for 3 copies of each photo. Set every photo to 3 copies. Had someone else check to make sure I had put each picture to 3. Again, obnoxious and time consuming. Placed the order and immediately checked my order confirmation. On the order confirmation, most photos said that I had selected only 1 print for each. I immediately canceled my order. So long story short, the app works if you only want to order 1 print of each photo. Any more than that and the app messes up your order. I do like the fact that I can get offers for free products through the app (despite expensive shipping). Overall, Shutterfly has great quality products but definitely disappointed in this glitch in the app, as it made the orders unreliable.
Quality products, not always user friendly
by Princess Aurora's mom on 2018/08/13 05:16
Pros: Price is good as long as there’s a sale, (and there are frequently good sales). The picture quality is great, and there are a number of good products to choose from. I can upload directly from Facebook, which helps when using a different device for locating the pictures for upload. Cons: If you are not using the right version (desktop version versus app) with the right device, it’s not going to work right. Trying to make a photo book on a mobile device was useless. Using the app just now, the couple of features that I could not find were the option to save my project as I was working on it and the option to edit the photo itself (beyond sizing) in-app. Not being able to save the project with so many pages was scary. There were some instances where the text or photo seemed to do its own thing, and I could not universally apply the same font and size to all the pages, making the project tedious. I know on the desktop version of the site, I can save as I go, but then changing out pictures doesn’t want to work, at least not while using a tablet. Nonetheless, I managed to put together a great book commemorating a great family vacation , and can’t wait to see the end result in the next couple of weeks!
Bad customer service
by groupon is annoykng on 2020/11/27 23:13
I ordered prints for a birthday party around 9pm at night Thursday. Ordering through the app it doesn’t ask or confirm the shipping address so I just assumed it would be the last place the order was sent. the next morning on Friday I saw that it had an old address from 6 years ago in a different state. I chatted with a customer service representative who then told me he corrected the address and even expedited the order! Awesome. (The app doesn’t let you choose shipping either). Monday I see the order has shipped but in my old state (NC) so I chatted with customer service again on Monday, and he confirmed the order was being shipped to AZ not NC. Tuesday I see the order was on my old city, so AGAIN I chatted with customer service who told me he didn’t see what the other 2 people saw and then put in a replacement order to AZ. I needed it by Friday and he confirmed it would be there by then. Wednesday I get confirmation my order was received so I chatted with customer service again to make sure I was still going to get my other order and the person told me no replacement had been ordered!!! And he couldn’t guarantee the order getting there when I needed it. Seriously, 3 representatives giving me wrong information?? That’s just too much. And it’s weird the app would automatically choose an old address and not the most recent place shipped to.
Free 8x8 photo book from kohl’s order
by megbryant89 on 2020/04/12 07:26
I ordered some things from kohl’s a couple of weeks ago and when I received it I had a coupon/gift card from Shutterfly for a free 8x8 photo book! I usually don’t use these kinds of coupons I get in the mail but I checked it out and started making my 8x8 photo album and I am impressed so far. There were 20 pages not including the front cover that you could put pictures on. Each page could hold up to 4 photos and some of them you could type a description below it, beside it or between the pictures. I could not believe how many pictures I could use!! It told me if the picture was low resolution so I could change it out and if the size of the letters were too big for the font I chose. There were probably 50+ fonts and colors to choose from for your descriptions. I only hope it turns out as great as it looks!! I lost all of my pictures in a house fire 5 years ago and I’m finally starting to print them out again and this book is really going to help! Thank you Shutterfly and Kohl’s. I greatly appreciate the free photo book gift!!
Ridiculous shipping prices
by Curlygyrl on 2018/08/01 04:04
I was going to purchase 16 items and 163 prints. I did have five promo codes, three which came directly off the App. Right before I was going to check out I saw “free shipping if you spend $39!” So I went back and made a nice desk top frame and added a notepad to total over $44, to make sure I spent over the $39 for the free shipping. At check out it now cancelled off 2 of my promo codes for some unknown reason and they were still charging me over $36 in shipping. I did read the fine print that said 4x6 photos were not included in that discount, which was fine, but why are you charging me $36 for 10 magnets, a reusable shopping bag, and 163 prints? I then deleted the prints and figured I could print them at Walgreens for 10 cents, because they are on sale all the time. Even after cancelling the prints which were excluded from the free shipping, my shipping cost was still $27! I don’t understand. I love Shutterfly and the promos, coupons, etc... but they need to do something about the shipping. I think customers would rather pay for the “free” 4x6 photos then pay $30 in shipping for them. I ended up spending $8 and deleting all of my other items I spent 2 hours working on, because I wasn’t paying $88 for the few items I was purchasing since all of them were excluded from the “free shipping if you spent $39”.
Customer of 10 Years - Please Read Before Using Shutterfly
by Regina Kantina on 2020/01/29 16:42
I am not the one to post bad reviews ever, however this one was pretty heartbreaking and I want to help others by sharing this. My grandmother went into the hospital with only 30% of her heart working near Christmas. I ordered from Shutterfly like I always do. This time I ordered a cross with my grandmother's picture with us on there. No warnings showed up so I ordered it. It came in very blurry but I did not have time to contact Shutterfly and get a new one before Christmas, so I gave the blurry one to my dad. He cried and I promised I would get him a new one. I called them the next day, a wonderful woman said that even she had issues with it when she ordered one herself and helped me figure it out. She said that I could contact them again before ordering to ensure the second one would be right which the person said it was perfect. I saved the chat of the person who helped me. It came in blurrier than the first one. I just called for help again when the rep and her manager refused to help me because I accidentally entered in a different email address (same name) on the order than the one on the account. I was heartbroken that after 10 years of many orders, they would not help me with something that means so much to me and my family. I am now on the search for a new company for my future orders. Hope this helps.
BEWARE!
by mmmmmnnnnooooooppppppppppppp on 2018/12/27 10:56
I have had multiple orders with delivery or print issues (ordered consecutively) This issues are anytime I add text. I have used the app on each order that has been wrong. Customer service has not resolved any issue. In one case I contacted customer service via email, immediately following receiving order confirmation email that indicated that the photo book I ordered was being sent to my billing address and not my shipping address. Although indicated on the app, the address defaulted at the order point. Customer service asked the correct address, I responded with the correction immediately. I received second email asking the same question again, I gave the address again, I was sent an email saying now my item would NOT make it by Christmas because it was now a reorder (even though I paid for rush shipping), I responded with this concern, heard nothing for two days and receive a final email saying that the item was on its way... to the original WRONG ADDRESS! Separately, I have had the app default and print my billing address on envelopes when I have indicated a shipping and return address. I have not had any issues resolved. So, while the products are very nice and image quality in nice when, you could wind up paying much more that you thought and be scrambling to cover up misprinted labeling. !!!BEWARE!!!
Major Flaw
by Ms. Puggy on 2020/07/31 01:04
I downloaded the Shutterfly app to make a photo book as a birthday gift. The price was reasonable for 23 pages, and there were plenty of unique and fun formats to organize photos and text. There were unlimited fonts of all different styles (the book themes looked good in the previews but honestly didn’t look great in the book itself; I stuck with a plain white book.) At first it was going great until I added the book to my cart and proceeded to order it. Well, the app said that they couldn’t load the book at the moment and to try again. I tried everything- making the entire book all over again, signing into a different account, even deleting and reinstalling the app. Nothing worked. This was very frustrating as I ended up spending several hours on making the same book over and over to no avail. I don’t know what the problem was but we ran out of luck and gave up on Shutterfly. I wouldn’t recommend investing many hours in the app like I did unless you have lots of time to kill and are prepared for the risk of problems with the app. Poor quality- they need to fix this issue in order to gain customer trust. Will not be ordering from Shutterfly ever again- instead I will stick with Snapfish or Walgreens to make photo related gifts. Disappointing.
Photo books need better quality
by Paminparis on 2020/03/26 04:44
I’m a wildlife photographer and I’ve been making Shutterfly books for 10 years. I’ve done dozens. I’ll just say that Shutterfly has great customer service. The program for photo books has expanded and improved. However, the cost has gone way up. My average book costs about $175 after applying codes and discounts. I don’t mind paying for a beautiful big photo book. The big problem is in the quality of the printing. I just got my book of Alaska. My original photos were breathtaking. But the printing was dark, grayish, and contrasty. I got a credit for another book but had to retouch almost all the photos to accommodate the Shutterfly printing process before reordering. That was a lot of work, almost 350 photos needed artificial lightening to compensate for the dark printing. I do realize that the printing is set and runs it on a general setting. That’s fair enough. But the settings are too dark, are not close enough to the originals and the quality poor. If I showed you an original photo and then the same in the book, you would not believe the difference. And, yes, I shut off Vividpix, an awful feature in which colors are glow in the dark vibrant. So, conclusion, the quality should be better for the price.
Best customer service ever for this type of service
by Ambrose Buckner on 2020/09/14 00:12
I am a new customer to Shutterfly and to show their appreciation and, I am sure to gain me as a lifelong customer, they showered me with wonderful promotions. Additionally, they went above and beyond to help me with a large (many pages) photo book since I have never used this type of service. They also have a variety of styles, layouts, fonts, etc. and an automated styling service as well as the option to have one of their artists create, style, and organize your book(s). I love that they run regular promotions, as well. My only complaints are: shipping is expensive, once a project is started on the full site, it cannot be edited or deleted on the app or mobile site, third, to experience the full benefits of styling books and other projects one must use the full site. Our laptops are dead, so I created my book, ordered my prints, magnets, and styled a coffee mug on the mobile site with ease. The book just wasn’t elaborately styled as it could have been if created on the full site. I am happy with it, though. I will definitely make more books when we again have a laptop. Takeaway: awesome customer service, expensive shipping.
This app has a lot of glitches.
by Etybo on 2020/02/22 07:35
This app has a lot of glitches. It took me multiple days to get a large photo book put together. The app kept deleting pictures I had inserted into set pages. No where to be found. It also wouldn’t let me delete pictures I decided I didn’t want, to replace with new ones. I needed to use all 200 allotted pictures, so I had to remove what was unwanted. I kept trying to delete the pictures, but would have to restart the app and open my project back up to get them to actually remove. This would cause problems with losing my saved work. Also, the “BACK” arrow button was poorly placed. It was right above the button used to focus in on a specific page or have a broad view of all the pages. I kept hitting it by accident and having to reopen my project, because it had exited me out! 🥴 I finally finished my book at 1am. I started working on it early this morning and had already worked on it other days. I am praying it turns out good... because it cost me about $200 on SALE... and hours on end. It’s a present for my oldest daughter’s 16th Birthday. I am a bit of a perfectionist, but these glitches made what would have already taken a lot of time, so much worse. Hopefully next time I try the app to make another photo book, these things will be resolved!🙏🏼
TIRED OF TRYING WITH CRASHING APP!!!
by LuvBunny13 on 2018/03/26 09:04
This app is the absolute worst I have ever used? 1st I was working on 2 different photo books, then the app started crashing. Everything was ok at first then I noticed I lost one of the books I was working on. No big deal cause I still had one. I worked with it for 3 weeks because the app kept crashing, then it wouldn't upload any of my pictures. Today I try to go in and finish my saved book only to find out all of my info and my book was lost from the app crashing. I have been trying to start all over without a comolaint, BUT the app has already crashed on me 10 times. I can't even put 1 photo in the book without it freezing or completely shutting off. Now you people want a review and for me to refer my friends? You have to be joking. There is no way I would recommend this app to anyone!! I have lost 3 books and I don't think I want to continue starting and restarting every project that I would like to have. The main reason I have been working so diligently on this book is because I want to give it to my mother. My father passed away a little over a month now and I have been trying to make this book of them for her. Now I can't even get that to work! WHAT DO YOU SUGGEST?!? I am very dissatisfied, disappointed and frustrated. Thanks for NOTHING! I didn't even want to give any stars for this app
Never been disappointed
by msmommyfied on 2018/03/28 09:28
You're always getting discounts. If you see something in the offer that would be great for a gift, get it then and save it. The discounts are really great. We've gotten a free canvas print twice now. The emails may get annoying, but I just swipe and delete. When one pops up that catches my attention- I look into it. You can have it automatically download your pics, and they’re there. (Kind of nice way to store your pics). 4x6 and 4x4 prints-are free just for using the app. Shipping only. No subscription at all. The shipping was $22 for they’re highest order number-250 photos. I'm not the person who goes crazy and gets picture gifts and prints for myself or others. I printed a lot of pictures in bulk to have print versions from my phone. Then I see something cool. I got the photo book for "grandma." The canvas (shipping only) I got 2 free 8x10’s and ordered my 2 girl’s school pics to send to grandparents for their wall. I take advantage of what they offer at a price that's sometimes hard to pass up. But overall- great app. Took me some time to figure it ALL out. But it is easy to use.
Beyond Exceptional!
by sutherlin pride on 2017/11/27 05:18
Customer service! ..incredible! Quality... the BEST!! Shutterfly has the absolute best promos (if you subscribe to their emails/app)..they basically send freebies/deals almost every day! The ONLY thing you ever pay is shipping but that is okay bc everyone has to pay for shipping! Shutterfly was my go-to for my wedding invites, thank you cards, new year calendars, annual photo books, boudoir photo book for my husband to-be, and all of my personalized gifts for birthdays and Christmas for my closest friends and family, in-laws, our-laws (lol) and entire wedding party... I also have a huge family, AND just got married Oct 14! Shutterfly was my go-to source for to personalize all of my wedding gift thank you cards, engagement photo books, wedding photo books, wedding guest sign in book, and the best part, they save all of my photos in a cloud (free of charge like Facebook used to)! Their customer service reps helped me personalize, customize and perfect each of my needs they are incredible! I do my research, and have found that there is no one better than Shutterfly! Trust a bridezilla on this one!
ABSOLUTE NIGHTMARE
by mynameisasecret..... on 2020/06/22 22:56
Ordering photos through this app was an absolute nightmare. The app would take over a minute to load after every button I pushed. It would only allow me to add one photo at a time to the cart before closing me out of the app (sometimes not even one). This was extremely frustrating as I was ordering 180 pictures. The only reason I kept using this app was because the app allows you to get unlimited 4x6 and 4x4 prints. Even with shipping, this allowed me to save about $30 compared to Walgreens. After about 8 hours in the app (not joking, I checked my screen time) I was ready to checkout. When I tried to checkout the app would not let me and kept shutting me out. I restarted my phone multiple times, updated my phone, uninstalled and reinstalled the app, and the problem continued. I eventually decided to try using the website on my iPad. I logged into my account and about 10 photos were deleted from my cart. At this point, I was beyond frustrated and just wanted to get my order placed with what was still in my cart. The website was also extremely slow, but after about 20 minutes I was able to place my order. I wish I had just spent the extra $30, ordered from Walgreens and saved my self a whole bunch of time and headache. Will never be using this app again and DO NOT recommend.
Terrible user interface
by Rabidreader23 on 2018/07/15 11:47
This app is horrible. Wanting to work on a photo book on my iPad instead of firing up the desktop computer I downloaded this app because Shutterfly won’t let you edit a book in chrome or safari on the iPad. (I don’t have this problem with other publishing companies.) First I am FORCED to upload a minimum of 20 pictures for a photo book (I had 17 for a baby book I am making). Then it automatically populates them into a book and I can’t remove the extras from the photo tray. The book is blank and I have to choose the design AFTER the photos are added. No way to preview designs first. Design choices are cheesy and limited compared to what they offer to work with online. That’s as far as I got before I deleted this app. Waste of my time. The only reason I come back time and time again to Shutterfly is because they offer so many “free” items (but don’t get me started on their ridiculous shipping costs). To be honest the print quality isn’t that great and it varies SIGNIFICANTLY all the time. I’ve had to contact customer service frequently for photo books that have terrible print quality (over saturated, too dark, etc). I definitely don’t see any merit in using this app. It offers no advantages to using Shutterfly other than you don’t have to be on a desktop computer.
Double cost of items in cart at check out
by 1hopee1! on 2019/12/05 05:24
The price of the items in the cart are doubled when you proceed to check out. Promos such as 5 free magnets don’t materialize, and the cost is therefore not deducted. A mug and 5 “free” magnets cost nearly $18 dollars to ship! The promotions that they grab your attention with in large print, don’t really apply to most of what you want, or you have to buy in very large quantity in order for them apply. I phoned Shutterfly via an 888 phone number which I searched for and found online, and it is completely automated, complete with fake typing sounds in the background. You will never be able to speak with someone. If you want to discuss adjusting the cost of the items, you have to check out and order them anyway, get the order number, and then email to a specific address to explain why the cost of the items you’ve already ordered need to be adjusted. The automated message informs you, that once you email this address, you will have to wait 3-4 business days to get a response to your email. By then, I would assume your ordered items would already have been delivered, and you’d likely have even more trouble getting prices adjusted on items that were already shipped to you! This is garbage. I will look for Christmas cards and photo-gifts elsewhere next time around.
If you care about grammar in your keepsakes, app is not worth it.
by Mado's mom on 2018/04/08 16:48
Got a 6x6 Photobook printed using the app. Carefully typed everything with proper grammar, as this was going to be a keepsake. Upon receipt of the book I realized all the apostrophes had been removed from all text entered, which I did not see when making the book due to the ridiculously small size of the print in preview mode. I went back and looked at another project I had in the works, and sure enough, all apostrophes had been removed from that as well. After figuring out this was an app glitch I contacted customer service and they kindly gave me a credit for the book. Hoping the glitch was temporary I asked if this was something that would be fixed in future; and here is the reply I got: We are sorry to hear that your order did not turn out as expected. We are sorry to inform that we do not have an option to add or prints "apostrophes" in app. However, you can create the photo book in your website account and can add "apostrophes". We would like to inform you that "apostrophes" sometimes will not print in products. Please use full expansion of the word, so there will be no issue with the text printing on the product. Oooookay then. Let’s not get into possessive nouns or pronouns then....I’ll just use the website.
Stick to the desktop
by 2MamaBear on 2018/12/13 17:10
While I love Shutterfly, their process leaves room for improvement, and the app is even worse. No filters on the app for the time-consuming wading through of all the card options? Really? At least the desktop version gives you that to simplify your choices. Both versions need an “undo” and “re-do” functionality since the whole process is about trying what is most visually appealing and sometimes going back to what you started with. Didn’t see any of those types of tools, which meant having to swap photos and constantly re-edit them each time they were moved. I love the card template style options, but you need to allow more customization for the quantity, rearrangement and resizing of photos for more personalized options. I realize the less visually inclined may not produce a project worthy of the Shutterfly name, but it is their family being represented and they should have that option. Busy, and larger families may want to use more than 6 photos without the added cost of gatefold cards. Last, but not least, have an auto-save for those who forget to save often. Having the app crash in preview mode after having spent a lot of time on creating their masterpiece only to find all their work obliterated is not good business.
Good but not user friendly
by Not Impressed 2018 on 2018/05/24 06:28
I like the choices, but the app is not user friendly. It seems easy enough, but there are some major hiccups. For one thing, when you add something to the cart, it removes all the pictures you’ve chosen other than the ones you’ve used. So if you’re getting multiple things, you have to go back through and add all over again. For me, that is a HUGE issue bc I like to compare. So it was awful. Then at one point the app just closed. Either bc it was overwhelmed or I was taking too long. Hence the 2nd issue for making me go back and re-add all the pics I already chose. I already once spent a VERY long time (8hrs, embarrassingly enough) and at the end, after I placed my order guess what? There was no order, and there was no saved work. Awful awful awful. I wanted to vomit. I literally didn’t sleep, and literally spent the entire night doing this. That was my first experience. Tonight I came on here for three pictures that I needed. I saw a great deal. Not only did it take me 1.5hrs, but in the end I ended up spending $55 for my “freebies” and like 5 pictures I got. $33 in shipping. Anyway, it is a lot of time, a lot of effort, and a lot of money. So I’m not impressed.
Placing calendar order
by carrieammo on 2020/12/20 01:17
I first talk to Kishna and she was doing a wonderful job replacing my order for my calendars! She did everything sheDid everything right until my session got timed out. So I went back and then talk to Knox and he added a birthday for me to the calendar but he only ordered one calendar when they’re should’ve been five the way Kishna had said that to begin with. I don’t know what happened so I went back in and ordered four more calendars to make it a total of five and still had to pay a $2.45 charge, I had already been chatting for over an hour and a half between the two people so I went ahead and place the order anyways paying the extra $2.45. That was the difference from the credit that she originally gave me. And somehow when I went back to customer support and knocks only ordered one, there must’ve been some fee that wasn’t taken care of. I was very appreciative of their help and they did an excellent job as far as I can tail. I’ll know more when I get the calendars in the mail thank you very much and happy holidays
Shutterfly blew me away!
by SabrinaKrazyyy_ on 2019/04/11 21:51
This is my first time ordering from Shutterfly. After reading the reviews I thought I would go ahead and try it out. So I ordered about 10, 4x6 photos. And the monthly free scrapbook. The shipping fee is at a great price so I didn’t care. It also tells you what’s the expected date for it to arrive after it’s been shipped. So, after I got an email confirmation saying it’s been shipped, 6 days later it arrives (which is today.) It arrived about a week early than it said it would on the email, so I was surprised. I open the package, and the prints are absolutely amazing. Nothing wrong with the color or picture itself. 10/10 quality. And the scrapbook is amazing, the quality of it is nice. With the pictures you also get coupons for other companies along with it. I can’t wait to give it to my boyfriend for his birthday among other things. Shutterfly is a 10/10 company and I’ve already recommended it to a friend. Now she’s gonna go and print out pictures aswell. Thanks Shutterfly! ❤️
Mobile App Needs Work
by FotoFan43206 on 2018/02/11 21:35
I was trying to create a wall calendar from my phone. You can't personalize any of the dates and you're incredibly limited in the layouts: I remember making a calendar on my laptop a year or two ago and I could change/adjust the photo layout, both by making a picture larger or smaller AND adding text or "stickers" (little illustrations) wherever I wanted. It probably took me SIX hours because the app kept closing on my iPhone and then when I could finally log back in, all of the pictures that I had added/removed from the pool of pictures available to me would be gone and I would be starting over with original pictures I uploaded. ALSO, I would select a picture not being used in the calendar and go to delete it (so I could work around that ridiculous maximum number of uploads), only to be met by a pop-up telling me the picture was being used elsewhere in my book and did I want to delete it? Well, I knew I wasn't using, a picture of my dog, for example, so I'd drag it to the trash and *POOF!* a picture of my nephews would disappear from the calendar page I had already designed...but my dog's would stay?! Took WAAAAAAAY too long to complete this project. This app needs some serious help :-/
Shutterfly Review
by Winniero R on 2020/11/07 22:41
The products sold by Shutterfly certainly deserve a 5 star rating; however, the instructions fall flat when it comes to the design a person has to choose for his/her project. Particularly, when it involves a book. Ideally, I would like to understand how to edit out/in pictures initially chosen for a book. I would like to see some direction for replacing a picture from front cover to inside and instruction about inserting captions with pictures. Very recently I ordered 3 books. With the first 2, I was winging it and had no idea what I was doing, so the product was my own making and not that pretty! By the 3rd order, I found a few more instructions and it will be an improvement, but not ideal. Again, I have to blame myself, BUT I hold Shutterfly responsible because directions should NOT be so confusing or absent. It is written as though everyone understands - well, everyone is not as tech savvy as you think. I’m not ignorant, but I certainly feel that way - especially when it comes to ordering books from Shutterfly! So, please hire a tech writer who knows HOW to write for the masses!
Photo Book in App can’t be printed for local orders
by CatJA2020 on 2020/09/13 00:39
I have orders a lot from Shutterfly and I was excited to make a honeymoon photo book for my husband for his birthday. After spending 3.5 hours getting the perfect book together, I realized I had used local photos instead of ones that were uploaded to Shutterfly. I contacted customer service and they told me that from my photos I’d be able to know which were uploaded but I first had to reinstall the app. I saw an update was pending so I did that and it didn’t work. Another customer service rep said it was different and I needed to delete and reinstall. I did this. I still couldn’t place the order for my book. Finally I contacted a third customer service person who told me that my only option was to do the whole thing again from scratch after I had uploaded my photos. There is no way to load them to your account after you have created a photo book. I asked why the photo book creation would allow me to get photos in this way then, and wasn’t given an answer. My frustration level was through the roof. I now had to spend another 2 hours redoing the book. Be careful if you’re making a photo book to be using photos you have uploaded!
Placing an order
by Lilrun on 2019/01/12 17:58
First of all the shipping costs they make you pay is ridiculous! There is NO free shipping option. Minimum they make you pay is $27 for economy shipping which takes about two weeks. Then I tried to change the amount of birth announcements I was buying and couldn’t. Tried multiple times to change. Also, have the 10 free magnet deal happening but every time I got the magnet made the app shut down and the magnet I created wouldn’t save. I tried 20 times. I’m very annoyed with the app and the options it gives you and or won’t let you change etc. Plus they lost my Christmas cards. Not just regular Christmas but my first child’s first Christmas cards and all they gave me was a stupid refund or the offer to remake my cards but by December 24th with no Christmas cards why would I want them remade. I was supposed to have received them December 18th. They didn’t offer to allow me to make new cards with the same discount I made my Christmas cards or offer me anything other that the refund. After about 5 emails they offered me a $20 coupon which as you know covers nothing after shipping. Shutterfly is a rip off.
App is frustrating - don’t try to make a book!
by Momofour+1 on 2020/02/01 12:36
I spent hours trying to make a photo book from my phone. Once I chose the 200 pictures and hit next, it glitched and I had to start over. This happened twice. Foolishly, I was determined and thought it’d be easier to create a folder on my phone & just ‘select all’ to upload the whole album. So, I once again went through a year’s worth of pictures and created the folder of 200 pictures on my phone. I uploaded what I think is the whole folder to create a Shutterfly album. But when I point Shutterfly to build a book from that album, I realize that the book is missing half the pictures! Randomly. So I choose the plus sign to add more pictures. And again, go through the pictures to see what it’s missing to select them and bring them over. Once they are all selected, the thing glitches again and brings me back to the home orange Shutterfly screen! Now I remember why I haven’t tried using the app in years. I hate to waste time and I literally wasted about 4 hours for nothing. No photo book to show for all that effort. I never got as far as to organize a page or two or add a caption! All that to just get the pictures into the book that didn’t even work.
Handy but difficult to manage
by Capemayer on 2017/11/19 06:35
It’s great to have an app to conveniently order pics off your phone but it’s very difficult to manage to do a book project. Navigating the options, editing photos bc when they were selected the app automatically cut off part of the original pictures which was often people’s heads , and trying to figure out what you’re supposed to do, or pics weren’t clicking and dragging to move etc. was extremely frustrating.( had to move to my laptop for that but ran into the same problem there ) Also when ordering free prints, after placing the selected photos in the cart, I wanted to add more pictures and there was no obvious way to do that . So I had to place the order as it was and then start another order which was annoying. Also the advertising said 50%off photo books but as I torturously made a 50 page book at checkout it only took 25% off bc of the 8x8 book size I chose . After several hours trying to arrange the book in order ( bc the book program randomly places them ) and fixing cut off heads I was afraid to change the book size to get 50% off and have to spends hours editing again.
Household Staple. For real tho.
by My 2 ¢ on 2018/06/09 17:53
Shutterfly has been my go-to for pictures and personalized products for 5+ years now. I appreciate the ease of use and their selection never seems to disappoint! The app makes it easy for my procrastination-prone attention span to quickly select and order free prints to keep the fam in the “my-kid-is-growing-too-fast-I-can’t-keep-up” updates (and my few and far between letters, but no one minds BECAUSE THEY HAVE A BUTT-LOAD OF PICTURES! Win-win.) Free (well, shipping costs) also means less excuses to put it off, which I obviously benefit from. Quality is always awesome as long as I am aware of the dpi and resolution of the pictures I’m using- I mostly use my phone camera and haven’t had any problems (and I’ve ordered tote bags, books, prints, art prints, magnets, greeting cards, announcements...). Now if I could only sit down long enough to put together another book. Oh wait! They save your progress on all your creative endeavors!! Really do appreciate the convenience Shutterfly affords it’s customers- it truly is a staple in my home.
NOPE
by Ash L.G. on 2018/05/07 04:27
I don’t think I’ve ever been more frustrated with an app... So I had a coupon for a free 8x8 photo book. Uploading the photos went smoothly, but it all went downhill from there. The following things happened over and over (until i just gave up): half of the pages would just be cut off without the ability to scroll up to see them; it wouldn’t allow me to add new pictures; I would choose a layout for a page and the next time I came back to that page it was a completely different layout; if I removed a picture from one of the pages to select a different picture, the style on that page went away so the whole book had decorated blue pages except for that one white page (and reselecting the style to fix it changes the layouts of all of the work you’ve done already so you have to go back a resize all of your pictures again). The most frustrating thing was that the cover and title page stayed blank no matter how many times I edited the pictures/wording/fonts so I couldn’t see what it would look like. I seriously wasted 4 or 5 hours trying to figure all of this out, and then i finally gave up cause i felt like throwing my iPad at the wall. Oh, and the “free” 8x8 photo book will actually cost you $8. 😑
It’s the little things...
by Xiao Ling-Sai on 2018/06/17 16:06
Love using this app. It’s super easy. Have gotten the usual stuff I’m sure most people get like photos, Christmas cards, and address labels made, but I’ve also gotten some really lovely gifts too like deck of cards for my sister with pic of us as kids being silly, jewelry box with my husband’s grandparents photo on it for his aunt after her mother died, and a pen holder for my husband’s desk with one of our wedding photos on it. Plus, we’ve got canvas pictures, a puzzle, photo book, and a notepad. My mom loves her coffee mug covered in photos of my sister and me from when we were little. It’s nice to see a pic of family when you’re having a hard day at work and you reach for a pen or a cup of coffee only to see happy memories suddenly... makes you remember why the struggle is worth it all. The winter holidays will be here soon enough. It’s a wonderful time to let people know that they matter and that you haven’t forgotten about them by sending them a card. That’s next on my to do list. Thank you, Shutterfly!
Not clear enough
by Shannon...K on 2021/01/04 03:04
I appreciate the creativity of concrete photo objects that I can access and create here. But it’s tough to find what I’m looking for (too specific on the words pre-chosen for ornament designs, announcement and greeting cards) and difficult and frustrating to work with discounts and individual shipping fees. Discounts often rule out certain designs within a type of item, but I have found no good way to sort those, and done the design time only to discover cost was far higher than expected. The shipping prices for economy are crazy high. Numerous times I have worked hard to meet a sale deadline only to discover that shipping still knocks it way out of my budget because it’s for every individual item. And if *I* can ship a flat-rate priority box, 2-3 days in transit, for $6, surely you as a company can do it for that or less, especially at 2-3 weeks transit. I don’t object to your pricing things fairly, but I would like it to be obvious and straightforward so I don’t waste my time on things I can’t pay for. Not seeing the final prices until the checkout final screen makes it tough too. Please make it more user friendly.
This App is frustrating and unreliable.
by HastaManzana on 2017/12/11 03:09
Last December, I created two photo books and a card with no problems! This year, I was determined to make one book and a card, but the app I used last year had to be “upgraded”. Since 2 December 2017, I attempted to purchase the album and customized cards I created, but the new app had several grave problems. First, the work that literally took me hours, would not save, so by the time I reached the purchasing part of the process, I had nothing in my cart. That happened the first day. Frustrated, I waited several days and began again. This time, the items that I placed in the cart were there, but, I was unable to make my purchase because the app “encountered a problem” and after three tries, I gave up. After about half an hour, I attempted to make the purchase again. Same problem. So, I returned the following day. Nothing was in my cart. I had to start again. And, unfortunately, I had to try to redo both the card and album more than five times. If I had been a different person, I would’ve given up and tried another company. This last time was the charm. I made the book and the cards and was able to purchase them tonight. Next year, I’ll try another company. I do not recommend this app!
Now Has Issues!
by Kathryn8888 on 2018/12/08 18:05
I’ve used and loved this app for a long time (see review below), but for the past two months anything I try to order is a waste of time. I go through all the steps of creating my product of choice, as soon as I’m finished, if I select Preview, or Add to Cart it throws me out of the app. The first time I thought it was a fluke. I’ve tried several times and it’s two months later and it’s still happening. It’s very annoying to add 5 photos to a collage only to for the app to crash. I’m not wasting my time anymore. It’s too cumbersome to do it online on my phone. I could use my laptop, but I don’t get the app bonuses. So, until this is fixed, Shutterfly has lost my business. No more testing with collages, single photos only. But, I’m only going to test it for so long before I just delete it. I've used Shutterfly for years and have always been pleased anything I ordered. This app is very easy to use. My one critique is when ordering prints, I picked the photo and size I wanted, added it to the cart and when I select continue shopping, I get returned to the main menu. It's not a big deal, but I'd kind of like to stay in the section I'm shopping in when I add an item to the cart. Easy enough to hit home when I'm done. Still love the app.
Rating Trends
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All Versions
4.0
359,768 total
 5
289,898
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14,629
Current Version (11.0.1)
4.0
306,961 total
 5
255,696
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10,628
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6,757
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8,864
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App name
Shutterfly: Cards & Gifts
Description
Welcome to Shutterfly, your one-stop shop for cards, photo books, prints, calendars, personalized photo gifts, home decor, and app exclusive deals! Browse endless holiday gift ideas, from easy-to-make photo albums such as instant photo books, to photo gift ideas like personalized ornaments, wall art, and custom decor. EXCLUSIVE DEALS & FEATURES - ONLY ON THE APP! • Unlimited free 4x4 and 4x6 photo prints (same day) • Free unlimited photo storage to save all the memories on your phone • Plus other great daily deals, only for our app users! SPECIAL DEALS, JUST FOR YOU Enable push notifications to be the first to know all about Shutterfly and our great deals and promos offers! CUSTOM HOLIDAY CARDS & STATIONERY Make your photos shine with one of our premium foil-stamped and glitter holiday cards in various sizes and trims. Choose from a huge variety of personalized holiday and Christmas card options to find the perfect sentiment and style that fits your family and friends. Be sure to check out our luxe tiny prints collection as well, with exclusive designs from top stationery designers. MAKE ONE-OF-A-KIND HOLIDAY GIFTS AND HOME DECOR Create photo gifts and home decor gifts, directly from the shutterfly app. Personalize Christmas ornaments, photo blankets, custom photo mugs, and more. Decorate your home for the holidays by featuring personalized wall art with our photo tile, canvas prints, and more. Share your favorite moments with family and friends this holiday season. CREATE A CUSTOM PHOTO CALENDAR This holiday season, give the gift of time, and the added bonus of a unique personalized gift idea, with custom photo calendars. Whether you are looking for the perfect custom gift this holiday season or great birthday gift ideas, or simply looking for the cutest way to showcase your favorite photos of your loved ones around the home, we’ve got you covered. Make your own custom calendar right in the shutterfly app. PERSONALIZED WEDDING INVITATIONS AND DECOR Wedding planning doesn’t have to be hard with the shutterfly app. Meet your one-stop destination for custom wedding stationery, save the date cards, bridal party gifts, wedding decor, and more. Easily browse our designs in just a few taps and find everything you need to personalize your perfect wedding down to every last detail. CHOOSE YOUR CUSTOM PHOTO BOOK STYLE Choose from different premium photo book styles such as flush mount albums or layflat photo book designs, made for any occasion. Make a photo book to give as a personalized gift this holiday season or create a wedding photo album to capture lifelong memories. With Shutterfly’s Instant Books option, all you have to do is upload your photos and we’ll make you a 6x6 photo book that is fully customizable. Creating your own custom photo book is made easy in the shutterfly app. PHOTO PRINTS FOR ANY OCCASION Shutterfly’s photo prints are high quality and made to last, perfect for hanging or displaying pictures of your loved ones or for cherishing forever in a photo album. You can choose from various photo print finishes--including matte, glossy, and pearl photo paper, to match your style and taste. Want more options? Select from canvas prints, poster prints, collage photo prints, and more to display your favorite photos. (same day) SHUTTERFLY KIDS COLLECTION Brand new designs and products just for kids! Whether you're celebrating a birthday party, holiday, or first communion, there are plenty of special occasions to buy gifts for kids year-round. Create gifts for girls and boys that encourage learning, imagination, and fun. Shop backpacks, folders, notebooks, bean bags, kids’ room decor & so much more. UNLIMITED FREE PHOTO STORAGE Upload, store, and organize your photos with unlimited free photo storage and save space on your device. We will never delete your photos, so you know that your pictures are safe and secure with Shutterfly. Upload from your app, then access from any device. 100% happiness guaranteed.
Great site to store pictures
by sab13 on 2021/01/22 20:01
I’ve been using this app for a few years now. Never have a problem.
I use them for everything
by Jilkin on 2021/01/22 19:58
The prices are perfect and they quality, for the most part exceeds my expectations. I order EVERYTHING through here!
Love being able to have these pictures!!!
by grammie Zee on 2021/01/22 19:34
Being able to print all the pictures of my grandchildren is a wonderful gift!
Good work
by sundaymorningeggs on 2021/01/22 19:23
I’ve been satisfied with the easy method in ordering photos! Very valuable asset to have!!
😃
by Girls group leader on 2021/01/22 19:07
I wasn’t stressed trying to figure out how it all worked! Thanks!
Awesome
by Sj momma on 2021/01/22 18:50
Love the quality of pictures always have used Shutterfly.❤️❤️❤️❤️🎈🎈🎈
Made easy!
by Dreasta on 2021/01/22 18:41
Made making a book SUPER easy!
Better than Snapfish
by sute could use improvement on 2021/01/22 18:31
But Shutterfly Needs a better way to crop pictures - I can never get photos cropped the way I want them. Advertise coupons/promotions but again I never seem to qualify, unsure why. Good pictures, price comparable with going to Costco or Walgreens without hassle of going to the store.
New Photo Book
by Weird Juanita on 2021/01/22 17:46
Jovari in Jamaica was outstanding. Thank you very much for your patience and help! Thank you, Jan Mashek
Customervery goid
by noseyjosie on 2021/01/22 17:46
Usually very good.
First time
by wings4me on 2021/01/22 17:09
It was all very easy .. I’m going to enjoy this .. thanks
Poor quality and not user friendly
by gracedfleeman on 2021/01/22 15:53
I HATE that you cannot edit projects created with the app on your computer and vice versa. For this reason alone, I will probably stop using Shutterfly for my photo books. There needs to be an “undo” button/option when creating a photo book on the app. The photos were very poor quality.
Top quality
by hibbsta57 on 2021/01/22 15:07
So versatile and always high quality. Delivery is fast and gifts/photos are always well packaged and arrive in tip top condition
I’m a little mad
by nah fidbeudjfv on 2021/01/22 13:54
They said that the thing I bought was going to be at my house 5 days ago! I didn’t buy that’s much stuff why is it taking so long to get to my house. Did you forget about me or something?☹️
Great app
by My lovebug pics on 2021/01/22 12:06
Love the pics it sent and they where on time
Best
by Eema waters on 2021/01/22 11:36
Love this company for gifts made with pictures and any size prints.
Love it
by VangMaoBTS on 2021/01/22 08:05
Love it.
9/10
by taz9321 on 2021/01/22 07:42
Little pricey but all in all good product
Great customer service and quality prints
by LizaNSybil on 2021/01/22 05:56
Highly recommended
🖤🖤🖤
by jackie joe jonhson on 2021/01/22 05:35
I love this app
Love it!
by playermomma on 2021/01/22 05:25
I love using Shutterfly! I can personalize gifts for family!
Supa Star 💫
by djfjdidid on 2021/01/22 05:14
Hope things are better. Since the lock down Shutter has been struggling with shipping and wrong orders. I understand and I need you and will stay faithful. Wish you guys would fix as to why I’m not able to use online orders on my desk top.
Edy F
by ceeveeser on 2021/01/22 05:10
Excellent gifts. Not one disappointed family member.
Perfect
by ccdk1220 on 2021/01/22 05:05
Unlimited coupon is good.
2nd order
by Pcrock1 on 2021/01/22 04:30
Love Shutterfly! Couldn't ask for a better deal than FREE. Quality prints💞 Never disappoints !!!
Prints are awesome!
by wawaeaawwasaa on 2021/01/22 04:08
Love that I can get prints of new pics and older pics. The app makes it pretty easy to choose and make the size you need plus awesome sale prices!
Great deals!
by PashaTheTrader on 2021/01/22 04:03
Shutterfly has some great deals on prints and other items if you watch for them.
Product review of photo service
by karolynz on 2021/01/22 03:33
Quality is excellent! Helpful staff when I mess up!! Very easy to use...
Love photo App
by vacpics on 2021/01/22 03:04
I finally found a great way to print my vacation photos. So easy to use the app on my phone.
Great Customer Servicd
by Beast_08 on 2021/01/22 02:52
Thank you for helping me apply my coupon!!
Disappointed
by Hgbt1359,):!7 on 2021/01/22 02:37
Free prints have turned into $60 and $70 dollar ordeals. Shipping usually costs more than what I ordered. Won’t be ordering again!
Great app!
by clcardwell on 2021/01/22 02:37
Thank you Shutterfly for making so many printing options such ease! Love this app!
Not the best
by dafrench68 on 2021/01/22 02:36
This app is ridiculous. Can only add 9 photos at a time.
4x6 print
by JeffMastro9 on 2021/01/22 02:34
Unreal service. Get 4x6 prints for shipping cost and a host of options to print on.
Kreckt6
by kreckt6 on 2021/01/22 01:58
On your page it said free expedited shipping or 20 per cent off. But it would not let me choose the free shipping! False advertising???
Awesome
by rjt503 on 2021/01/22 01:44
Shutterfly is a great service. Affordable, quick, easy. Always have some sort of promo going on with big discounts or free gifts. What more could you want? 👍🏼👍🏼
Love this site
by katjune1234 on 2021/01/22 01:04
Best on line photo store
Photos & Magnets
by cafelatina1957 on 2021/01/22 00:58
I love Shutterfly!
Great products!!!!
by Wooop9131 on 2021/01/22 00:33
I absolutely love this site!! Everything I have gotten over the years has been perfect
Making my day
by mike69909 on 2021/01/22 00:31
It’s just about the easiest thing I’ve ever done
Karen Kent
by shrink52 on 2021/01/21 23:51
Way too high shipping. Love products but won’t use again if shipping is this high.
Shutterfly is second to none!
by GetKatia on 2021/01/21 23:48
They are underrated and deserve the support of all of us! Thank you!
Blue charger
by Blue charger girl on 2021/01/21 23:33
Beautiful prints thanks
Shutterfly
by dale4zion on 2021/01/21 23:03
Had a little issue with the checkout process. After contacting their rep all went well & I was able to process my order:) Thank you!
Promo
by 1414hquinn on 2021/01/21 22:36
I had a 25.00 off code to use and had 25.00 to spend. Once I placed the order, the bill became over 50.00. The price shouldn’t change if you have a promo card to use. Disappointing.
Best Photo App Ever!
by Nelle53 on 2021/01/21 22:34
You can store all your photos forever and order all of your favorite photo products straight from the app!
Love it
by Sammiesoshort on 2021/01/21 22:30
Amazing
Love Shutterfly
by grandmalovesphotos on 2021/01/21 22:16
Great way to get great prints fast and at a reasonable rate!
Great Service and Merchandise
by Mrs TB Bear on 2021/01/21 22:01
Great and quality merchandise. I love the photo books, invitation cards, and prints that was made using Shutterfly. Great promotions. Thank you.
Commies
by cariboujaguar on 2021/01/21 21:55
Get your heads out of Biden’s rear end. Charging a covid fee is as much of a scam as the plandemic!
Love the organization
by Hairykerryb on 2021/01/21 21:45
This automatically uploads all of my photos that I take on my phone so they never lose anything and it doesn’t cost me anything for storage. I love it it’s easy to order prints anytime I need to and go back and look over the years.
Easy to order
by kelly7425 on 2021/01/21 21:37
Very simple to do things
Unlimited Prints
by Lynn's76 on 2021/01/21 21:19
My pictures have always turned out beautiful! I love Shutterfly! ❤️
Fun
by fostermimi on 2021/01/21 21:05
They do a great job and fun getting to design your things.
Great app
by eymartstudio on 2021/01/21 21:04
I love your products and quality but your app is very glitchy! Tons of lag and rolling icons. Got stuck several several times! Please fix this
Lost Photos...
by tamster317 on 2021/01/21 20:47
Not only am I missing months worth of photos from 2011, but I can only place orders from my mobile devices. Every time I try on my laptop, the website goes into an eternal spin. Shipping is RIDICULOUS!!!
Love this
by pattifsu on 2021/01/21 20:29
I love quality pictures being sent straight to my home. And creating memory books is absolutely the best! I love looking through them and they make the best gifts!!
Love Shutterfly
by Brand7 on 2021/01/21 20:25
Have used this app for everything from photo prints, to calendars, to books, to canvas prints. Love this app!
good
by bananasara on 2021/01/21 20:20
it’s good not too bad. the free prints are the star of the show though lol
GreatPhotos10
by GreatPhotos10 on 2021/01/21 19:59
What a great app! So convenient, so reasonable, so easy! Thank you !!!
Best App Ever
by unknownuser98765 on 2021/01/21 19:52
I always had a problem with going out and printing out pictures or even picking them up but now I love to print out pictures or make projects because of shutterfly! So easy to use and so cheap!
Great prices!
by Jbkayak on 2021/01/21 19:49
Love their photo books and prices
Great app
by AmyTracy on 2021/01/21 19:40
Great deals but the shipping is very expensive!! Totally worth it with the deals and free prints!
Bait and Switch
by drjais on 2021/01/21 19:17
They give “free” items only to charge a ton on shipping when you know the shipping does not cost that much !
Shutterfly
by Djlauda on 2021/01/21 18:46
Great quality, great deals!
Love it!
by empoffible on 2021/01/21 18:42
Always use Shutterfly for my photo needs!! Always have good deals and shipping comes so fast! Seriously though, you cannot beat the deals! Usually if you just wait a bit with items in your cart you will see a good deal pop up on the app! So great for keeping photos so I don’t lose them!
Excellent
by FRPOFF on 2021/01/21 18:41
Love the products
Always great service
by Farm Fiend on 2021/01/21 18:37
I have ordered many items from Shutterfly and have never been disappointed! Would highly recommend them for personal gifting.
App
by zekezeke73 on 2021/01/21 18:19
Free prints? Yes please, and thank you!
Xvibuvrxtc
by subscswcstsysg on 2021/01/21 18:16
Sidhidbdi
Great quality
by Tabbylynn1234 on 2021/01/21 18:03
Great quality
Photos are labeled as bad quality
by mumzicle.me on 2021/01/21 17:38
Why does every photo I upload get labeled bad quality? All my photos are from the newest iPhone with the best camera. Irritated
Photo Books
by Grammy Micki on 2021/01/21 17:36
I love these books and love that I can upload photos so easily. I recommend to everyone.
Love Shutterfly
by tammy york on 2021/01/21 17:23
I love using Shutterfly❤️
Legacy Films
by legacy lynn on 2021/01/21 17:19
Shutterfly app is intuitive and simple to use.
No gift message available 😞
by Nursekdmc on 2021/01/21 17:15
Love everything about service except I wish I could add a note with a gift. They offer all these great gifts yet no option to include a simple note saying “Happy Birthday from...” or “Was thinking of you today. Hope this makes you smile” Anything like that. I would give 5 stars if they offered this. I’ve ordered prints. They are wonderful and the shipping is really fast. I get notified of shipping updates by text. That’s really nice. I just ordered more prints today!
Fun and Easy
by BPBenson on 2021/01/21 17:10
I was able to make my first album pretty easily. Makes such a good gift!
Love Shutterfly
by pstntn54 on 2021/01/21 17:05
Pictures are subways sharp. Love the calendars that I can personalize
Simple, Easy to Use, Beautiful end product
by BusyFamilyLife on 2021/01/21 17:03
I make photo books for my daycare kids for their birthdays. I’ve always been happy with how easy it is to create them on Shutterfly and how wonderful the quality is once I receive the products.
Review on iPhone use for doing pics
by Wengreeneyes on 2021/01/21 16:34
Always great but sad when did pics on cell and did not have choice if glossy as I usually get and could not put typed I'd on back if pics. Shortcomings on iPhone use so will stick to computor version.
Great Product, Great Service
by heylinder on 2021/01/21 16:21
Always satisfied with whatever it is I order.
Rated 5⭐️⭐️⭐️⭐️⭐️
by Tatersoup13 on 2021/01/21 16:19
You have always done a beautiful job on whatever I have gotten from you.
Customer service
by Tameric1313 on 2021/01/21 16:17
Shutterfly has the number 1 best customer service hands down! Any issue I’ve ever had is always taken care of immediately without question..the only photo app I will ever use!!
Quick and Easy
by bmascaro on 2021/01/21 16:16
Always so easy to create projects and quick delivery.
I love Shutterfly
by Chiefmjgray on 2021/01/21 15:50
The best deals and sooo convenient!!! Thank you !!!!
15 years
by caddimom on 2021/01/21 15:10
Been using Shutterfly for 15 years for my annual photo albums and prints highly recommend.
Glitchy
by csb12344 on 2021/01/21 13:42
There are so many glitches that it takes 5x as long to complete a project on the app vs online. When I got this app about 5 years ago I had hopes it would improve over time, but it has not. Would really recommend improving this because Shutterfly is a great website!
Love it
by raquelczelusniak on 2021/01/21 12:50
Shutterfly always has great deals going on and I always get my orders quicker than expected. I love that I have a place where all my photos get stored in case anything ever happens to my phone. I’ve gotten great quality photos and photo books that have such cute layouts on here.
I Love Shutterfly
by brendalee69 on 2021/01/21 12:39
It’s awesome! So easy to use & good quality products!!!
100
by niko1time on 2021/01/21 11:55
Shutterfly is the best. You can’t go wrong with Shutterfly.
Precious memories
by Blstmama on 2021/01/21 11:20
Always appreciate the ease of navigating Shutterfly’s site and the promptness of delivery!
Fun
by heyhelloheu on 2021/01/21 08:43
Easy to use
Love ShutterFly
by BartFamilyX4 on 2021/01/21 06:40
I absolutely love the quality of all my pictures and any products I get!! Plus the ease of using the app... PERFECT!!
Beautiful art work
by ms sexy osha on 2021/01/21 06:28
I love this app so amazing
Love their free 4x6 prints
by kels.a.c on 2021/01/21 05:48
Shutterfly has the best price for 4x6 prints and they always come quickly and My pictures always look great when they arrive!! I love Shutterfly
Happy customer
by esmerh12 on 2021/01/21 05:08
Very easy to use the app, and very great prices.
Service great
by Mr3838 on 2021/01/21 05:04
Excellent for my photo book.
I love Shutterfly!
by CDoubleUx2 on 2021/01/21 05:00
So easy to order prints and the quality is great! I do wish they’d come out with an editing portion of the app though.
Great gifts
by ApeBenny on 2021/01/21 04:53
I have never used Shutterfly before but it I so easy and the products come out very sturdy. The picture books make a great gift.
My all time favorite, but shipping is costly
by Easy/fun on 2018/12/24 02:41
I really can’t say enough about Shutterfly. My only negative thing to say is about the price of shipping. It is kind of expensive and usually counts per item. That stops me from ordering more than I would like to! But I have had such a great experience designing, shopping, and ordering with them. I am absolutely pleased 100%. I have never had a bad experience with them. I have been ordering from this company for many years and have bought tons and tons of items. I order from them at least 2x a month and that’s not exaggerating. One time I received the wrong item only because it was around Christmas time. But I got the correct item a week later and never had to worry about keeping track of it. I love all of the promotions they send through my email. It keeps me coming back for more. I have ordered things for almost everyone in my family and given lots of gifts and there is not one that I can shake my head at and say I wish I didn’t order this. I am so very thankful to have found and be part of this company. If you are reading this and have ordered then you know what I am talking about. If you have not ordered then what are you waiting for. Stop reading and go right to Shutterfly and order something right NOW! You will be a happy returning customer for life. Truly amazing and very very happy. Thank you Shutterfly for making my holiday shopping and gift giving so simple and easy. Sincerely, A life long satisfied customer (2018)
Awesome company
by Speedygirl66 on 2021/01/19 03:40
I have been making Shutterfly books since 2010 and I’ve grown over the years making Shutterfly books of my grandchildren‘s life. At first I didn’t have a clue what I was doing so I called Shutterfly for help and to this day, the amount of help I received is beyond words. This company has employed people that are knowledgeable, have a lot of experience with computers, patience and most of all, they stay with me on the phone as long as it takes until I understand how to do something. Never once have I thought about going with any other company to make my photo books. This company offers so many items with ongoing sale prices and freebies. I have yet to pay for any of my mailing address stickers or any 4 x 6 pictures. I can’t say enough good about Shutterfly, but what I can say is, this is an amazing company, you won’t find better service anywhere, the prices are always right and I will be forever be grateful for the products that I have always received in a timely manner and best of all, if you’re not satisfied at anytime, Shutterfly is always willing to work with you And every time I’ve called they always before I hang up and say is there anything else they can help me with. I truly feel that as a consumer, this is one company that always makes me happy to have called and receive such great results when all is said and done.
Expert and patient tech support staff
by Hczder on 2019/11/14 18:22
I am a novice with Shutterfly and was trying to assemble a photo book from my iPhone. After 3 separate calls to your tech support team...my order was processed to my amazement and satisfaction. I called 3 times because after first problem I had was solved by your team, I felt I was ok to to continue on my own.. unfortunately, I continued to assemble my book only to run into another hurdle. Your patient tech support rep was supportive of me and spoke to me with empowering words that helped my confidence to continue creating my book. I was able to proceed with my assembly until I reached my third roadblock. By this time I was frustrated and gave up, but this book was very important to me to give to my daughter for graduating college with her MBA degree and my granddaughter graduating with her with her Associate’s Degree. I do not want to but it was important for me to call tech-support again. And the person on the other in once again very kind, very helpful, very patient, very reassuring and talked me through and process and my book was ordered. Just want you to know the character and caliber of people you’ve selected to work with your customers. I appreciate your choices. I neglected to get names this time but I need tech-support again I will have names to pass on to you. I am at 5 Star in satisfaction Shutterfly customer.
Baby Book
by J&L Special NANA on 2019/02/10 22:19
This was my very first attempt on doing a baby book ever. I wanted to do a book for my first grand baby. Of course, I wanted it perfect. I was lost on how to even start the project. So I called Shutterfly, they were so kind, helpful, courteous and very patient with me. They held my hand each step of the way!! I spent many many hours doing the book SO MANY details which meant SO MANY decisions to make. But it was well worth the effort. I had originally planned on making a book every 3 months until 12 mos then start doing one yearly. Well, needless to say Nana never got there , now I have my second grand baby and I need to make one for him as well, but trying to find the time is difficult for me especially having to go through 8900 photos!!! OMG I need to learn how to organize my many photos into their own albums so I can make more books. I am Very electronically challenged!! But Shutterfly has wonderful customer support. I wanted to get some free magnets, but I couldn’t figure out what I was doing wrong so it looks like I am going to miss out on the Special. Keep up the good job Shutterfly. It’s a rare to get any customer service from anywhere theses days, but to get Really Good customer service that is Amazing and Refreshing because that makes Shutterfly stand out ever more!! 👍👍👍
Shutterfly experience
by Handcartwoman on 2020/01/15 16:37
I love the quality of Shutterfly, but want to offer a little of my personal experience. I wanted to order family photo Christmas cards early in December 2019, but after looking at the price I decided against the purchase. Because I had taken the time to design a card, Shutterfly emailed me a week or ten days later to offer me 40% off my order. When I selected the shipping option, I was given a time frame of arrival, 3-4 days before Christmas. I was okay with that, and placed my order thinking I could still get them in the mail by Christmas Eve. While I was notified of where my order was in shipment, I did not receive my cards until January 4, 2020. I mailed my Family Photo Christmas Cards, even though long past Christmas. I wish Shutterfly offered better prices whenever the order is placed, as opposed to offering a deep discount a week to 10 days after a potential order has been created. I wish Shutterfly was more honest about shipping times, and I wish Shutterfly offered more competitive shipping options. I have just ordered a canvas print of my Family Christmas Photo, the least expensive shipping option was $10, and I am not in hurry for this. I will take the time now to look at other companies, or Shutterfly competitors, to compare their form, function and value💜Sincerely, Renée Machado Connelly Berry aka Nanny Renée
Beyond Frustrated!
by Malysa5301 on 2019/03/22 03:13
I wanted to love this app. I really did. If it worked right it would be great. Especially because of the deals. I've spent hours making one 8 by 8 photo book because it wouldn't save my project. I started on the app and when I went to order it said "can not connect to Shutterfly check your connection". I had full bars of wifi and everything else was connected and running fast. I finally switched to the laptop. I managed to finish the book despite having to redo most of it. Now I'm still in the process of ordering. 15 minutes later it's still "spinning" I guess verifying my cc. It's "Erky" to say the least. Please Shutterfly fix these bugs and the app will be great! Update! After all my frustrations I’ve used this app several times to send my boyfriend cards, prints, and photo books. He love love love all of them. I can’t tell you how happy he is to get stuff from Shutterfly and always talks about the Orange Package. He gets so many compliments about the photo books and always has me telling other guys gf’s and wives where to get it. So I’ll say all in all I’m satisfied and it was worth it. I was just irritated this day when I was trying to make this book. Since I’ve made several with no issues. Thanks again Shutterfly
Good App, Nice Products, Horrible Shipping
by Lauren E.S. on 2018/02/07 02:49
So I’ve used the app fo a while, made several photo books on it, and it’s ok. I like that I can easily save my photos and access them again. Making the photo books is pretty easy, but don’t make a big mistake, like suddenly changing themes, or all your work will disappear never to be retrieved. Your edits between the website and app don’t communicate nicely either, which is super annoying. My biggest complaint? Their shipping. You’d think you could save some money by ordering two or three books at a time and shipping them at once, but the price to ship nearly doubles or triples with each product of the same kind you add to your cart. And if you’re ordering different kinds of items, like a book and a magnet, well then you’re really gonna pay through the nose. Plus, you’d think it would arrive pretty quick for as much as you paid for it, but you’ve got another think coming; takes nearly two weeks for the thing(s) to arrive, even though you had to sacrifice the child you made the photo book about just to get them shipped. Anyway, I keep using it because I’ve got a lot of pictures in my account and I don’t really want to go through the hassle of transferring them to some other company, so I’ll stick with Shutterfly for a while keep making photo books that sit unordered because I can’t stomach paying $8 for that thin orange envelope.
Review
by I dont have rhe time on 2018/11/29 08:44
Shutterfly is easier to use than the other sites I’ve tried but it still is difficult to use. It needs to have prompts or a chart that explains how to solve basic problems and what different symbols mean. For example: As soon as u select ur photos u want to use for ur book the system automatically plugs them into the pages and chooses the layout To change the order the pics are in and to change the layout then is very difficult. Through much time consuming trial and error I finally got the pages limited to one photo per page like I wanted it but I wanted them in order from oldest to newest and without spending many more hours I had to settle for a mixed up order that makes no sense because I couldn’t remove pics easily and replace them with the one I really wanted on that page. The few I managed to change were just luck. I couldn’t do it consistently because I couldn’t figure out what I did that made it possible. Sometimes what I did made it work and the next time it wouldn’t work. I think the app needs some work. The friend that helped me finish my first book transferred my information to our website. She said she never used ur app because it was too difficult. Several others Ive visited with said the same thing about the app. That it made it too hard to make ur own choices.
Hell on Earth
by DeltaDawnTamara on 2018/06/13 02:29
So...I’m traveling and I needed to order by this morning to get my husband his Father’s Day gift on time. I started trying this morning. I don’t have my password on me since I’m in a different state. So I tried to reset my password and your interface sent me a link to the “Reset your password” button page. When I emailed you you asked for verification of who I was in a way that there is no way I could have done it traveling and I’m not sure I could do it not traveling. All I wanted to do was order a mug for my husband’s father’s day. By the time I get all of this done my phone is at 10% and I am in downtown DC with no charge cable. I spend 24 bucks to get a charge cable so I could use a friends battery. By the time I got a cord the mug will not be there by Father’s Day and I can not get your app to take my credit card. We had to use a backup email my friend had and she created a new account just so I could place the orde, which I could not place until now because the app would not take the credit card information. So now at 10:30 at night the order for a Father’s Day gift went through but will not be there until a week too late. I’m so frustrated, disappointed and upset. What should have been a great experience was horrible. Why do I have to have an account for you to allow me to spend my money. And why are you having a technical glitch that would for me to “prove”who I am. Well I just though you guys should knows
Best picture service PERIOD
by Snowboardking9 on 2019/09/27 23:35
Vast amount of choices! Ease of use/ user friendliness is incredible! Prices and gifts/freebies are unmatched! And their Customer service is second to none! I spent hours creating items and when I got ready to check out I hit the place order button. I did not realize until I got my credit card notification that my order was almost $100 over what I remember putting in my cart!!! I was relieved to see that unlike any other side I’ve ever visited they had a cancel order option that gave you 30 minutes after your purchase to cancel no questions asked, so I took this option and Then went back to try and figure out what went wrong but when I went back to my cart everything was GONE as well as most all of my saved projects. I was heartbroken because I could not find anyway to get back all the stuff I had to bet I was creating. With not much hope I called customer service and after a short wait time I spoke to an amazing representative that was able to restore my car and reload all the items that I thought were lost!! And the whole process took less than 10 minutes thank you Shutterfly representative!! Sorry I did not catch her name :(
Love Shutterfly!!
by ajleishman on 2017/12/08 18:52
This review isn’t as much about the app as much as it is about the company. I have used Shutterfly for several years and haven’t run into any issues until this year. I always order calendars this time of year, two for my in law side and two for my side of the family. There are different events stored in my Shutterfly for each side of the family. Somehow (without me going in and checking to add the events) the calendars for my side of the family came with all events under the calendar section. So my in laws birthdays showed up on the calendar when they shouldn’t have. And I did preview the product. They were not on there when I ordered. I contacted Shutterfly the day they were delivered via email, and they contacted me back within two hours and helped me fix the issue and helped me reorder free of charge with rush shipping. They have been so fantastic to work with, and have wonderful customer service! I will continue to use shutterfly and recommend them always! I do also love the app, it has a few glitches here and there, and I tend to do the majority of my stuff on my computer.. but from what I’ve used the app for, I love it! Thank you Shutterfly!!
Convenient but super glitchy
by RSVLGIRL916 on 2019/12/17 05:41
Used the app to make a couple calendars for grandparents. 1. When ordering there was a glitch which I did troubleshooting for over the course of several hours. I called the next day and the customer service person told me to log out and log back in. I asked if my work would be saved, he said “of course, yes,” and come to find out all but one of my projects was recovered after several attempts and his troubleshooting. Service was pleasant but he told me “that’s why you need to use our site on a computer, not an app. There are many issues. Next time only use us on a computer.” 2. When trying to make the calendars and select different layouts often the layout wouldn’t get applied. I would have to click through then go back several times. Often I would go back to pages and pictures would be changed, formatting would be changed, etc. without me knowing it. I’m glad I kept going back over and over. Automatic changes happened about 30% of the time. 3. When trying to apply discounts at checkout each price would increase. For instance, my first total was $75, then after I applied 20% off it was $102, then when I applied free shipping it was $123! I went back, removed the discounts which drew me to this site/app (I could have used another competitor) and paid $75 (ie no discounts, paid for shipping). I love the idea and convenience of this app but the reality is really bad.
Limited and frustrating
by :::.::::.:::::. on 2019/12/09 17:58
I used to love using Shutterfly to creat my yearly photo calendars, and have been really disappointed in how frustrating and glitchy the website and app have become. I normally create multiple calendars for various family members, and loved the one stop shopping. I was going to create a photo desk calendar, but since you can only create certain projects on the app, it directed me to the website. The website is extremely slow and no longer organized my pictures by month or even in the order I downloaded them, some would come up in order, but others would be randomly placed, making it really difficult to find the photos I needed. When I finally got them downloaded and located the picture, I couldn’t always drag them into my calendar. Saying I was frustrated is an understatement. You also can’t edit projects on the app if you started them online, which is very frustrating when you don’t always have access to a shared computer. The app is very basic and I haven’t figured out if there is a way to share your work with others without giving them your login info. And since I’m making a family calendar, I always share it with the family members before I order. I used to really enjoy making the calendars, and they now have become a giant headache. Will be looking for another platform that will make the process more streamlined and less aggravating.
Excellent customer service made up for terrible experience
by scott333... on 2017/12/14 22:16
Update: While my first attempt at creating my calendar was really frustrating, and almost all of my pictures were sideways when I double checked my project the morning after I placed my order, the great customer service turned my 1 star review into a 4 star. They were super understanding and cancelled my order so I could correct everything and upgraded my shipping so that I would still be able to get it before Christmas. Original post: Just had a horrible time using the iPad app. Was disappointed that not all of the design options available on desktop were available on the app. After I would finish putting photos into a layout and return to the page later sometimes photos would be missing, certainly hope they are all there when I get my calendar! Also not all photos would drag and drop into all layouts which was extremely frustrating. Even more, when changing the background only the top half of the calendar background would change so it didn’t match the bottom, making it a totally useless feature. Checkout was fine, glad you guys got that working smooth so you can get your money🙄. And excuse me but $8 for shipping after all this was simply infuriating!!!
The app is HORRENDOUS
by LIsMe on 2020/12/31 23:07
I order from them every year for all sorts of occasions because they have high quality merchandise. I’ve purchased photos, bags, calendars, ornaments, large prints and more. It’s all very good. That being said, the THREE stars are for the ease (yeah right!) with which I can even PLACE an order. Since the app crashes constantly, you need to redo all the work you’ve done, and it’s hit or miss what it saves before it crashes. I’ve worked on the site as well, and there’s no easy interface between the app on the phone and the site. You’ll need to make a copy of the work, and even then, you’ll need to reload all the pictures that weren’t saved during the 100 crashes on the app. To put this in perspective, to create a calendar with a maximum of 4 pictures per month, it took me THREE DAYS to finally be able to place the order! I’m technologically savvy, and I’m patient. This app (& site disconnect from said app) tries my patience every single time. Their customer service IS quite terrific, and they are aware they have these (constant) glitches and offer support. I truly love their merchandise, or this would have been a one star review. The three stars are for their merchandise choices, quality, and customer service. However, they are woefully lacking on ease and consistency while creating an order.
App has a glitch
by Unreliable Ordering System on 2018/12/23 16:56
The app is easy to use but is unreliable. I placed orders for making 4x6” photos. I needed 5 copies of each print, as I was making photo albums for my family. I had to hit the plus button for each photo 4 times to get up to the total of 5 for each photo. Obnoxious and time consuming. Placed my order and received it yesterday. Problem is I only received 1 copy of each photo. I thought maybe I messed something up because I looked at the order confirmation and it said only 1 print was ordered for each photo. I assumed it was a mistake on my part...until I placed another order. This time, I placed an order for 3 copies of each photo. Set every photo to 3 copies. Had someone else check to make sure I had put each picture to 3. Again, obnoxious and time consuming. Placed the order and immediately checked my order confirmation. On the order confirmation, most photos said that I had selected only 1 print for each. I immediately canceled my order. So long story short, the app works if you only want to order 1 print of each photo. Any more than that and the app messes up your order. I do like the fact that I can get offers for free products through the app (despite expensive shipping). Overall, Shutterfly has great quality products but definitely disappointed in this glitch in the app, as it made the orders unreliable.
Quality products, not always user friendly
by Princess Aurora's mom on 2018/08/13 05:16
Pros: Price is good as long as there’s a sale, (and there are frequently good sales). The picture quality is great, and there are a number of good products to choose from. I can upload directly from Facebook, which helps when using a different device for locating the pictures for upload. Cons: If you are not using the right version (desktop version versus app) with the right device, it’s not going to work right. Trying to make a photo book on a mobile device was useless. Using the app just now, the couple of features that I could not find were the option to save my project as I was working on it and the option to edit the photo itself (beyond sizing) in-app. Not being able to save the project with so many pages was scary. There were some instances where the text or photo seemed to do its own thing, and I could not universally apply the same font and size to all the pages, making the project tedious. I know on the desktop version of the site, I can save as I go, but then changing out pictures doesn’t want to work, at least not while using a tablet. Nonetheless, I managed to put together a great book commemorating a great family vacation , and can’t wait to see the end result in the next couple of weeks!
Bad customer service
by groupon is annoykng on 2020/11/27 23:13
I ordered prints for a birthday party around 9pm at night Thursday. Ordering through the app it doesn’t ask or confirm the shipping address so I just assumed it would be the last place the order was sent. the next morning on Friday I saw that it had an old address from 6 years ago in a different state. I chatted with a customer service representative who then told me he corrected the address and even expedited the order! Awesome. (The app doesn’t let you choose shipping either). Monday I see the order has shipped but in my old state (NC) so I chatted with customer service again on Monday, and he confirmed the order was being shipped to AZ not NC. Tuesday I see the order was on my old city, so AGAIN I chatted with customer service who told me he didn’t see what the other 2 people saw and then put in a replacement order to AZ. I needed it by Friday and he confirmed it would be there by then. Wednesday I get confirmation my order was received so I chatted with customer service again to make sure I was still going to get my other order and the person told me no replacement had been ordered!!! And he couldn’t guarantee the order getting there when I needed it. Seriously, 3 representatives giving me wrong information?? That’s just too much. And it’s weird the app would automatically choose an old address and not the most recent place shipped to.
Free 8x8 photo book from kohl’s order
by megbryant89 on 2020/04/12 07:26
I ordered some things from kohl’s a couple of weeks ago and when I received it I had a coupon/gift card from Shutterfly for a free 8x8 photo book! I usually don’t use these kinds of coupons I get in the mail but I checked it out and started making my 8x8 photo album and I am impressed so far. There were 20 pages not including the front cover that you could put pictures on. Each page could hold up to 4 photos and some of them you could type a description below it, beside it or between the pictures. I could not believe how many pictures I could use!! It told me if the picture was low resolution so I could change it out and if the size of the letters were too big for the font I chose. There were probably 50+ fonts and colors to choose from for your descriptions. I only hope it turns out as great as it looks!! I lost all of my pictures in a house fire 5 years ago and I’m finally starting to print them out again and this book is really going to help! Thank you Shutterfly and Kohl’s. I greatly appreciate the free photo book gift!!
Ridiculous shipping prices
by Curlygyrl on 2018/08/01 04:04
I was going to purchase 16 items and 163 prints. I did have five promo codes, three which came directly off the App. Right before I was going to check out I saw “free shipping if you spend $39!” So I went back and made a nice desk top frame and added a notepad to total over $44, to make sure I spent over the $39 for the free shipping. At check out it now cancelled off 2 of my promo codes for some unknown reason and they were still charging me over $36 in shipping. I did read the fine print that said 4x6 photos were not included in that discount, which was fine, but why are you charging me $36 for 10 magnets, a reusable shopping bag, and 163 prints? I then deleted the prints and figured I could print them at Walgreens for 10 cents, because they are on sale all the time. Even after cancelling the prints which were excluded from the free shipping, my shipping cost was still $27! I don’t understand. I love Shutterfly and the promos, coupons, etc... but they need to do something about the shipping. I think customers would rather pay for the “free” 4x6 photos then pay $30 in shipping for them. I ended up spending $8 and deleting all of my other items I spent 2 hours working on, because I wasn’t paying $88 for the few items I was purchasing since all of them were excluded from the “free shipping if you spent $39”.
Customer of 10 Years - Please Read Before Using Shutterfly
by Regina Kantina on 2020/01/29 16:42
I am not the one to post bad reviews ever, however this one was pretty heartbreaking and I want to help others by sharing this. My grandmother went into the hospital with only 30% of her heart working near Christmas. I ordered from Shutterfly like I always do. This time I ordered a cross with my grandmother's picture with us on there. No warnings showed up so I ordered it. It came in very blurry but I did not have time to contact Shutterfly and get a new one before Christmas, so I gave the blurry one to my dad. He cried and I promised I would get him a new one. I called them the next day, a wonderful woman said that even she had issues with it when she ordered one herself and helped me figure it out. She said that I could contact them again before ordering to ensure the second one would be right which the person said it was perfect. I saved the chat of the person who helped me. It came in blurrier than the first one. I just called for help again when the rep and her manager refused to help me because I accidentally entered in a different email address (same name) on the order than the one on the account. I was heartbroken that after 10 years of many orders, they would not help me with something that means so much to me and my family. I am now on the search for a new company for my future orders. Hope this helps.
BEWARE!
by mmmmmnnnnooooooppppppppppppp on 2018/12/27 10:56
I have had multiple orders with delivery or print issues (ordered consecutively) This issues are anytime I add text. I have used the app on each order that has been wrong. Customer service has not resolved any issue. In one case I contacted customer service via email, immediately following receiving order confirmation email that indicated that the photo book I ordered was being sent to my billing address and not my shipping address. Although indicated on the app, the address defaulted at the order point. Customer service asked the correct address, I responded with the correction immediately. I received second email asking the same question again, I gave the address again, I was sent an email saying now my item would NOT make it by Christmas because it was now a reorder (even though I paid for rush shipping), I responded with this concern, heard nothing for two days and receive a final email saying that the item was on its way... to the original WRONG ADDRESS! Separately, I have had the app default and print my billing address on envelopes when I have indicated a shipping and return address. I have not had any issues resolved. So, while the products are very nice and image quality in nice when, you could wind up paying much more that you thought and be scrambling to cover up misprinted labeling. !!!BEWARE!!!
Major Flaw
by Ms. Puggy on 2020/07/31 01:04
I downloaded the Shutterfly app to make a photo book as a birthday gift. The price was reasonable for 23 pages, and there were plenty of unique and fun formats to organize photos and text. There were unlimited fonts of all different styles (the book themes looked good in the previews but honestly didn’t look great in the book itself; I stuck with a plain white book.) At first it was going great until I added the book to my cart and proceeded to order it. Well, the app said that they couldn’t load the book at the moment and to try again. I tried everything- making the entire book all over again, signing into a different account, even deleting and reinstalling the app. Nothing worked. This was very frustrating as I ended up spending several hours on making the same book over and over to no avail. I don’t know what the problem was but we ran out of luck and gave up on Shutterfly. I wouldn’t recommend investing many hours in the app like I did unless you have lots of time to kill and are prepared for the risk of problems with the app. Poor quality- they need to fix this issue in order to gain customer trust. Will not be ordering from Shutterfly ever again- instead I will stick with Snapfish or Walgreens to make photo related gifts. Disappointing.
Photo books need better quality
by Paminparis on 2020/03/26 04:44
I’m a wildlife photographer and I’ve been making Shutterfly books for 10 years. I’ve done dozens. I’ll just say that Shutterfly has great customer service. The program for photo books has expanded and improved. However, the cost has gone way up. My average book costs about $175 after applying codes and discounts. I don’t mind paying for a beautiful big photo book. The big problem is in the quality of the printing. I just got my book of Alaska. My original photos were breathtaking. But the printing was dark, grayish, and contrasty. I got a credit for another book but had to retouch almost all the photos to accommodate the Shutterfly printing process before reordering. That was a lot of work, almost 350 photos needed artificial lightening to compensate for the dark printing. I do realize that the printing is set and runs it on a general setting. That’s fair enough. But the settings are too dark, are not close enough to the originals and the quality poor. If I showed you an original photo and then the same in the book, you would not believe the difference. And, yes, I shut off Vividpix, an awful feature in which colors are glow in the dark vibrant. So, conclusion, the quality should be better for the price.
Best customer service ever for this type of service
by Ambrose Buckner on 2020/09/14 00:12
I am a new customer to Shutterfly and to show their appreciation and, I am sure to gain me as a lifelong customer, they showered me with wonderful promotions. Additionally, they went above and beyond to help me with a large (many pages) photo book since I have never used this type of service. They also have a variety of styles, layouts, fonts, etc. and an automated styling service as well as the option to have one of their artists create, style, and organize your book(s). I love that they run regular promotions, as well. My only complaints are: shipping is expensive, once a project is started on the full site, it cannot be edited or deleted on the app or mobile site, third, to experience the full benefits of styling books and other projects one must use the full site. Our laptops are dead, so I created my book, ordered my prints, magnets, and styled a coffee mug on the mobile site with ease. The book just wasn’t elaborately styled as it could have been if created on the full site. I am happy with it, though. I will definitely make more books when we again have a laptop. Takeaway: awesome customer service, expensive shipping.
This app has a lot of glitches.
by Etybo on 2020/02/22 07:35
This app has a lot of glitches. It took me multiple days to get a large photo book put together. The app kept deleting pictures I had inserted into set pages. No where to be found. It also wouldn’t let me delete pictures I decided I didn’t want, to replace with new ones. I needed to use all 200 allotted pictures, so I had to remove what was unwanted. I kept trying to delete the pictures, but would have to restart the app and open my project back up to get them to actually remove. This would cause problems with losing my saved work. Also, the “BACK” arrow button was poorly placed. It was right above the button used to focus in on a specific page or have a broad view of all the pages. I kept hitting it by accident and having to reopen my project, because it had exited me out! 🥴 I finally finished my book at 1am. I started working on it early this morning and had already worked on it other days. I am praying it turns out good... because it cost me about $200 on SALE... and hours on end. It’s a present for my oldest daughter’s 16th Birthday. I am a bit of a perfectionist, but these glitches made what would have already taken a lot of time, so much worse. Hopefully next time I try the app to make another photo book, these things will be resolved!🙏🏼
TIRED OF TRYING WITH CRASHING APP!!!
by LuvBunny13 on 2018/03/26 09:04
This app is the absolute worst I have ever used? 1st I was working on 2 different photo books, then the app started crashing. Everything was ok at first then I noticed I lost one of the books I was working on. No big deal cause I still had one. I worked with it for 3 weeks because the app kept crashing, then it wouldn't upload any of my pictures. Today I try to go in and finish my saved book only to find out all of my info and my book was lost from the app crashing. I have been trying to start all over without a comolaint, BUT the app has already crashed on me 10 times. I can't even put 1 photo in the book without it freezing or completely shutting off. Now you people want a review and for me to refer my friends? You have to be joking. There is no way I would recommend this app to anyone!! I have lost 3 books and I don't think I want to continue starting and restarting every project that I would like to have. The main reason I have been working so diligently on this book is because I want to give it to my mother. My father passed away a little over a month now and I have been trying to make this book of them for her. Now I can't even get that to work! WHAT DO YOU SUGGEST?!? I am very dissatisfied, disappointed and frustrated. Thanks for NOTHING! I didn't even want to give any stars for this app
Never been disappointed
by msmommyfied on 2018/03/28 09:28
You're always getting discounts. If you see something in the offer that would be great for a gift, get it then and save it. The discounts are really great. We've gotten a free canvas print twice now. The emails may get annoying, but I just swipe and delete. When one pops up that catches my attention- I look into it. You can have it automatically download your pics, and they’re there. (Kind of nice way to store your pics). 4x6 and 4x4 prints-are free just for using the app. Shipping only. No subscription at all. The shipping was $22 for they’re highest order number-250 photos. I'm not the person who goes crazy and gets picture gifts and prints for myself or others. I printed a lot of pictures in bulk to have print versions from my phone. Then I see something cool. I got the photo book for "grandma." The canvas (shipping only) I got 2 free 8x10’s and ordered my 2 girl’s school pics to send to grandparents for their wall. I take advantage of what they offer at a price that's sometimes hard to pass up. But overall- great app. Took me some time to figure it ALL out. But it is easy to use.
Beyond Exceptional!
by sutherlin pride on 2017/11/27 05:18
Customer service! ..incredible! Quality... the BEST!! Shutterfly has the absolute best promos (if you subscribe to their emails/app)..they basically send freebies/deals almost every day! The ONLY thing you ever pay is shipping but that is okay bc everyone has to pay for shipping! Shutterfly was my go-to for my wedding invites, thank you cards, new year calendars, annual photo books, boudoir photo book for my husband to-be, and all of my personalized gifts for birthdays and Christmas for my closest friends and family, in-laws, our-laws (lol) and entire wedding party... I also have a huge family, AND just got married Oct 14! Shutterfly was my go-to source for to personalize all of my wedding gift thank you cards, engagement photo books, wedding photo books, wedding guest sign in book, and the best part, they save all of my photos in a cloud (free of charge like Facebook used to)! Their customer service reps helped me personalize, customize and perfect each of my needs they are incredible! I do my research, and have found that there is no one better than Shutterfly! Trust a bridezilla on this one!
ABSOLUTE NIGHTMARE
by mynameisasecret..... on 2020/06/22 22:56
Ordering photos through this app was an absolute nightmare. The app would take over a minute to load after every button I pushed. It would only allow me to add one photo at a time to the cart before closing me out of the app (sometimes not even one). This was extremely frustrating as I was ordering 180 pictures. The only reason I kept using this app was because the app allows you to get unlimited 4x6 and 4x4 prints. Even with shipping, this allowed me to save about $30 compared to Walgreens. After about 8 hours in the app (not joking, I checked my screen time) I was ready to checkout. When I tried to checkout the app would not let me and kept shutting me out. I restarted my phone multiple times, updated my phone, uninstalled and reinstalled the app, and the problem continued. I eventually decided to try using the website on my iPad. I logged into my account and about 10 photos were deleted from my cart. At this point, I was beyond frustrated and just wanted to get my order placed with what was still in my cart. The website was also extremely slow, but after about 20 minutes I was able to place my order. I wish I had just spent the extra $30, ordered from Walgreens and saved my self a whole bunch of time and headache. Will never be using this app again and DO NOT recommend.
Terrible user interface
by Rabidreader23 on 2018/07/15 11:47
This app is horrible. Wanting to work on a photo book on my iPad instead of firing up the desktop computer I downloaded this app because Shutterfly won’t let you edit a book in chrome or safari on the iPad. (I don’t have this problem with other publishing companies.) First I am FORCED to upload a minimum of 20 pictures for a photo book (I had 17 for a baby book I am making). Then it automatically populates them into a book and I can’t remove the extras from the photo tray. The book is blank and I have to choose the design AFTER the photos are added. No way to preview designs first. Design choices are cheesy and limited compared to what they offer to work with online. That’s as far as I got before I deleted this app. Waste of my time. The only reason I come back time and time again to Shutterfly is because they offer so many “free” items (but don’t get me started on their ridiculous shipping costs). To be honest the print quality isn’t that great and it varies SIGNIFICANTLY all the time. I’ve had to contact customer service frequently for photo books that have terrible print quality (over saturated, too dark, etc). I definitely don’t see any merit in using this app. It offers no advantages to using Shutterfly other than you don’t have to be on a desktop computer.
Double cost of items in cart at check out
by 1hopee1! on 2019/12/05 05:24
The price of the items in the cart are doubled when you proceed to check out. Promos such as 5 free magnets don’t materialize, and the cost is therefore not deducted. A mug and 5 “free” magnets cost nearly $18 dollars to ship! The promotions that they grab your attention with in large print, don’t really apply to most of what you want, or you have to buy in very large quantity in order for them apply. I phoned Shutterfly via an 888 phone number which I searched for and found online, and it is completely automated, complete with fake typing sounds in the background. You will never be able to speak with someone. If you want to discuss adjusting the cost of the items, you have to check out and order them anyway, get the order number, and then email to a specific address to explain why the cost of the items you’ve already ordered need to be adjusted. The automated message informs you, that once you email this address, you will have to wait 3-4 business days to get a response to your email. By then, I would assume your ordered items would already have been delivered, and you’d likely have even more trouble getting prices adjusted on items that were already shipped to you! This is garbage. I will look for Christmas cards and photo-gifts elsewhere next time around.
If you care about grammar in your keepsakes, app is not worth it.
by Mado's mom on 2018/04/08 16:48
Got a 6x6 Photobook printed using the app. Carefully typed everything with proper grammar, as this was going to be a keepsake. Upon receipt of the book I realized all the apostrophes had been removed from all text entered, which I did not see when making the book due to the ridiculously small size of the print in preview mode. I went back and looked at another project I had in the works, and sure enough, all apostrophes had been removed from that as well. After figuring out this was an app glitch I contacted customer service and they kindly gave me a credit for the book. Hoping the glitch was temporary I asked if this was something that would be fixed in future; and here is the reply I got: We are sorry to hear that your order did not turn out as expected. We are sorry to inform that we do not have an option to add or prints "apostrophes" in app. However, you can create the photo book in your website account and can add "apostrophes". We would like to inform you that "apostrophes" sometimes will not print in products. Please use full expansion of the word, so there will be no issue with the text printing on the product. Oooookay then. Let’s not get into possessive nouns or pronouns then....I’ll just use the website.
Stick to the desktop
by 2MamaBear on 2018/12/13 17:10
While I love Shutterfly, their process leaves room for improvement, and the app is even worse. No filters on the app for the time-consuming wading through of all the card options? Really? At least the desktop version gives you that to simplify your choices. Both versions need an “undo” and “re-do” functionality since the whole process is about trying what is most visually appealing and sometimes going back to what you started with. Didn’t see any of those types of tools, which meant having to swap photos and constantly re-edit them each time they were moved. I love the card template style options, but you need to allow more customization for the quantity, rearrangement and resizing of photos for more personalized options. I realize the less visually inclined may not produce a project worthy of the Shutterfly name, but it is their family being represented and they should have that option. Busy, and larger families may want to use more than 6 photos without the added cost of gatefold cards. Last, but not least, have an auto-save for those who forget to save often. Having the app crash in preview mode after having spent a lot of time on creating their masterpiece only to find all their work obliterated is not good business.
Good but not user friendly
by Not Impressed 2018 on 2018/05/24 06:28
I like the choices, but the app is not user friendly. It seems easy enough, but there are some major hiccups. For one thing, when you add something to the cart, it removes all the pictures you’ve chosen other than the ones you’ve used. So if you’re getting multiple things, you have to go back through and add all over again. For me, that is a HUGE issue bc I like to compare. So it was awful. Then at one point the app just closed. Either bc it was overwhelmed or I was taking too long. Hence the 2nd issue for making me go back and re-add all the pics I already chose. I already once spent a VERY long time (8hrs, embarrassingly enough) and at the end, after I placed my order guess what? There was no order, and there was no saved work. Awful awful awful. I wanted to vomit. I literally didn’t sleep, and literally spent the entire night doing this. That was my first experience. Tonight I came on here for three pictures that I needed. I saw a great deal. Not only did it take me 1.5hrs, but in the end I ended up spending $55 for my “freebies” and like 5 pictures I got. $33 in shipping. Anyway, it is a lot of time, a lot of effort, and a lot of money. So I’m not impressed.
Placing calendar order
by carrieammo on 2020/12/20 01:17
I first talk to Kishna and she was doing a wonderful job replacing my order for my calendars! She did everything sheDid everything right until my session got timed out. So I went back and then talk to Knox and he added a birthday for me to the calendar but he only ordered one calendar when they’re should’ve been five the way Kishna had said that to begin with. I don’t know what happened so I went back in and ordered four more calendars to make it a total of five and still had to pay a $2.45 charge, I had already been chatting for over an hour and a half between the two people so I went ahead and place the order anyways paying the extra $2.45. That was the difference from the credit that she originally gave me. And somehow when I went back to customer support and knocks only ordered one, there must’ve been some fee that wasn’t taken care of. I was very appreciative of their help and they did an excellent job as far as I can tail. I’ll know more when I get the calendars in the mail thank you very much and happy holidays
Shutterfly blew me away!
by SabrinaKrazyyy_ on 2019/04/11 21:51
This is my first time ordering from Shutterfly. After reading the reviews I thought I would go ahead and try it out. So I ordered about 10, 4x6 photos. And the monthly free scrapbook. The shipping fee is at a great price so I didn’t care. It also tells you what’s the expected date for it to arrive after it’s been shipped. So, after I got an email confirmation saying it’s been shipped, 6 days later it arrives (which is today.) It arrived about a week early than it said it would on the email, so I was surprised. I open the package, and the prints are absolutely amazing. Nothing wrong with the color or picture itself. 10/10 quality. And the scrapbook is amazing, the quality of it is nice. With the pictures you also get coupons for other companies along with it. I can’t wait to give it to my boyfriend for his birthday among other things. Shutterfly is a 10/10 company and I’ve already recommended it to a friend. Now she’s gonna go and print out pictures aswell. Thanks Shutterfly! ❤️
Mobile App Needs Work
by FotoFan43206 on 2018/02/11 21:35
I was trying to create a wall calendar from my phone. You can't personalize any of the dates and you're incredibly limited in the layouts: I remember making a calendar on my laptop a year or two ago and I could change/adjust the photo layout, both by making a picture larger or smaller AND adding text or "stickers" (little illustrations) wherever I wanted. It probably took me SIX hours because the app kept closing on my iPhone and then when I could finally log back in, all of the pictures that I had added/removed from the pool of pictures available to me would be gone and I would be starting over with original pictures I uploaded. ALSO, I would select a picture not being used in the calendar and go to delete it (so I could work around that ridiculous maximum number of uploads), only to be met by a pop-up telling me the picture was being used elsewhere in my book and did I want to delete it? Well, I knew I wasn't using, a picture of my dog, for example, so I'd drag it to the trash and *POOF!* a picture of my nephews would disappear from the calendar page I had already designed...but my dog's would stay?! Took WAAAAAAAY too long to complete this project. This app needs some serious help :-/
Shutterfly Review
by Winniero R on 2020/11/07 22:41
The products sold by Shutterfly certainly deserve a 5 star rating; however, the instructions fall flat when it comes to the design a person has to choose for his/her project. Particularly, when it involves a book. Ideally, I would like to understand how to edit out/in pictures initially chosen for a book. I would like to see some direction for replacing a picture from front cover to inside and instruction about inserting captions with pictures. Very recently I ordered 3 books. With the first 2, I was winging it and had no idea what I was doing, so the product was my own making and not that pretty! By the 3rd order, I found a few more instructions and it will be an improvement, but not ideal. Again, I have to blame myself, BUT I hold Shutterfly responsible because directions should NOT be so confusing or absent. It is written as though everyone understands - well, everyone is not as tech savvy as you think. I’m not ignorant, but I certainly feel that way - especially when it comes to ordering books from Shutterfly! So, please hire a tech writer who knows HOW to write for the masses!
Photo Book in App can’t be printed for local orders
by CatJA2020 on 2020/09/13 00:39
I have orders a lot from Shutterfly and I was excited to make a honeymoon photo book for my husband for his birthday. After spending 3.5 hours getting the perfect book together, I realized I had used local photos instead of ones that were uploaded to Shutterfly. I contacted customer service and they told me that from my photos I’d be able to know which were uploaded but I first had to reinstall the app. I saw an update was pending so I did that and it didn’t work. Another customer service rep said it was different and I needed to delete and reinstall. I did this. I still couldn’t place the order for my book. Finally I contacted a third customer service person who told me that my only option was to do the whole thing again from scratch after I had uploaded my photos. There is no way to load them to your account after you have created a photo book. I asked why the photo book creation would allow me to get photos in this way then, and wasn’t given an answer. My frustration level was through the roof. I now had to spend another 2 hours redoing the book. Be careful if you’re making a photo book to be using photos you have uploaded!
Placing an order
by Lilrun on 2019/01/12 17:58
First of all the shipping costs they make you pay is ridiculous! There is NO free shipping option. Minimum they make you pay is $27 for economy shipping which takes about two weeks. Then I tried to change the amount of birth announcements I was buying and couldn’t. Tried multiple times to change. Also, have the 10 free magnet deal happening but every time I got the magnet made the app shut down and the magnet I created wouldn’t save. I tried 20 times. I’m very annoyed with the app and the options it gives you and or won’t let you change etc. Plus they lost my Christmas cards. Not just regular Christmas but my first child’s first Christmas cards and all they gave me was a stupid refund or the offer to remake my cards but by December 24th with no Christmas cards why would I want them remade. I was supposed to have received them December 18th. They didn’t offer to allow me to make new cards with the same discount I made my Christmas cards or offer me anything other that the refund. After about 5 emails they offered me a $20 coupon which as you know covers nothing after shipping. Shutterfly is a rip off.
App is frustrating - don’t try to make a book!
by Momofour+1 on 2020/02/01 12:36
I spent hours trying to make a photo book from my phone. Once I chose the 200 pictures and hit next, it glitched and I had to start over. This happened twice. Foolishly, I was determined and thought it’d be easier to create a folder on my phone & just ‘select all’ to upload the whole album. So, I once again went through a year’s worth of pictures and created the folder of 200 pictures on my phone. I uploaded what I think is the whole folder to create a Shutterfly album. But when I point Shutterfly to build a book from that album, I realize that the book is missing half the pictures! Randomly. So I choose the plus sign to add more pictures. And again, go through the pictures to see what it’s missing to select them and bring them over. Once they are all selected, the thing glitches again and brings me back to the home orange Shutterfly screen! Now I remember why I haven’t tried using the app in years. I hate to waste time and I literally wasted about 4 hours for nothing. No photo book to show for all that effort. I never got as far as to organize a page or two or add a caption! All that to just get the pictures into the book that didn’t even work.
Handy but difficult to manage
by Capemayer on 2017/11/19 06:35
It’s great to have an app to conveniently order pics off your phone but it’s very difficult to manage to do a book project. Navigating the options, editing photos bc when they were selected the app automatically cut off part of the original pictures which was often people’s heads , and trying to figure out what you’re supposed to do, or pics weren’t clicking and dragging to move etc. was extremely frustrating.( had to move to my laptop for that but ran into the same problem there ) Also when ordering free prints, after placing the selected photos in the cart, I wanted to add more pictures and there was no obvious way to do that . So I had to place the order as it was and then start another order which was annoying. Also the advertising said 50%off photo books but as I torturously made a 50 page book at checkout it only took 25% off bc of the 8x8 book size I chose . After several hours trying to arrange the book in order ( bc the book program randomly places them ) and fixing cut off heads I was afraid to change the book size to get 50% off and have to spends hours editing again.
Household Staple. For real tho.
by My 2 ¢ on 2018/06/09 17:53
Shutterfly has been my go-to for pictures and personalized products for 5+ years now. I appreciate the ease of use and their selection never seems to disappoint! The app makes it easy for my procrastination-prone attention span to quickly select and order free prints to keep the fam in the “my-kid-is-growing-too-fast-I-can’t-keep-up” updates (and my few and far between letters, but no one minds BECAUSE THEY HAVE A BUTT-LOAD OF PICTURES! Win-win.) Free (well, shipping costs) also means less excuses to put it off, which I obviously benefit from. Quality is always awesome as long as I am aware of the dpi and resolution of the pictures I’m using- I mostly use my phone camera and haven’t had any problems (and I’ve ordered tote bags, books, prints, art prints, magnets, greeting cards, announcements...). Now if I could only sit down long enough to put together another book. Oh wait! They save your progress on all your creative endeavors!! Really do appreciate the convenience Shutterfly affords it’s customers- it truly is a staple in my home.
NOPE
by Ash L.G. on 2018/05/07 04:27
I don’t think I’ve ever been more frustrated with an app... So I had a coupon for a free 8x8 photo book. Uploading the photos went smoothly, but it all went downhill from there. The following things happened over and over (until i just gave up): half of the pages would just be cut off without the ability to scroll up to see them; it wouldn’t allow me to add new pictures; I would choose a layout for a page and the next time I came back to that page it was a completely different layout; if I removed a picture from one of the pages to select a different picture, the style on that page went away so the whole book had decorated blue pages except for that one white page (and reselecting the style to fix it changes the layouts of all of the work you’ve done already so you have to go back a resize all of your pictures again). The most frustrating thing was that the cover and title page stayed blank no matter how many times I edited the pictures/wording/fonts so I couldn’t see what it would look like. I seriously wasted 4 or 5 hours trying to figure all of this out, and then i finally gave up cause i felt like throwing my iPad at the wall. Oh, and the “free” 8x8 photo book will actually cost you $8. 😑
It’s the little things...
by Xiao Ling-Sai on 2018/06/17 16:06
Love using this app. It’s super easy. Have gotten the usual stuff I’m sure most people get like photos, Christmas cards, and address labels made, but I’ve also gotten some really lovely gifts too like deck of cards for my sister with pic of us as kids being silly, jewelry box with my husband’s grandparents photo on it for his aunt after her mother died, and a pen holder for my husband’s desk with one of our wedding photos on it. Plus, we’ve got canvas pictures, a puzzle, photo book, and a notepad. My mom loves her coffee mug covered in photos of my sister and me from when we were little. It’s nice to see a pic of family when you’re having a hard day at work and you reach for a pen or a cup of coffee only to see happy memories suddenly... makes you remember why the struggle is worth it all. The winter holidays will be here soon enough. It’s a wonderful time to let people know that they matter and that you haven’t forgotten about them by sending them a card. That’s next on my to do list. Thank you, Shutterfly!
Not clear enough
by Shannon...K on 2021/01/04 03:04
I appreciate the creativity of concrete photo objects that I can access and create here. But it’s tough to find what I’m looking for (too specific on the words pre-chosen for ornament designs, announcement and greeting cards) and difficult and frustrating to work with discounts and individual shipping fees. Discounts often rule out certain designs within a type of item, but I have found no good way to sort those, and done the design time only to discover cost was far higher than expected. The shipping prices for economy are crazy high. Numerous times I have worked hard to meet a sale deadline only to discover that shipping still knocks it way out of my budget because it’s for every individual item. And if *I* can ship a flat-rate priority box, 2-3 days in transit, for $6, surely you as a company can do it for that or less, especially at 2-3 weeks transit. I don’t object to your pricing things fairly, but I would like it to be obvious and straightforward so I don’t waste my time on things I can’t pay for. Not seeing the final prices until the checkout final screen makes it tough too. Please make it more user friendly.
This App is frustrating and unreliable.
by HastaManzana on 2017/12/11 03:09
Last December, I created two photo books and a card with no problems! This year, I was determined to make one book and a card, but the app I used last year had to be “upgraded”. Since 2 December 2017, I attempted to purchase the album and customized cards I created, but the new app had several grave problems. First, the work that literally took me hours, would not save, so by the time I reached the purchasing part of the process, I had nothing in my cart. That happened the first day. Frustrated, I waited several days and began again. This time, the items that I placed in the cart were there, but, I was unable to make my purchase because the app “encountered a problem” and after three tries, I gave up. After about half an hour, I attempted to make the purchase again. Same problem. So, I returned the following day. Nothing was in my cart. I had to start again. And, unfortunately, I had to try to redo both the card and album more than five times. If I had been a different person, I would’ve given up and tried another company. This last time was the charm. I made the book and the cards and was able to purchase them tonight. Next year, I’ll try another company. I do not recommend this app!
Now Has Issues!
by Kathryn8888 on 2018/12/08 18:05
I’ve used and loved this app for a long time (see review below), but for the past two months anything I try to order is a waste of time. I go through all the steps of creating my product of choice, as soon as I’m finished, if I select Preview, or Add to Cart it throws me out of the app. The first time I thought it was a fluke. I’ve tried several times and it’s two months later and it’s still happening. It’s very annoying to add 5 photos to a collage only to for the app to crash. I’m not wasting my time anymore. It’s too cumbersome to do it online on my phone. I could use my laptop, but I don’t get the app bonuses. So, until this is fixed, Shutterfly has lost my business. No more testing with collages, single photos only. But, I’m only going to test it for so long before I just delete it. I've used Shutterfly for years and have always been pleased anything I ordered. This app is very easy to use. My one critique is when ordering prints, I picked the photo and size I wanted, added it to the cart and when I select continue shopping, I get returned to the main menu. It's not a big deal, but I'd kind of like to stay in the section I'm shopping in when I add an item to the cart. Easy enough to hit home when I'm done. Still love the app.
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All Versions
4.0
359,768 total
 5
289,898
 4
31,415
 3
14,330
 2
9,497
 1
14,629
Current Version (11.0.1)
4.0
306,961 total
 5
255,696
 4
25,016
 3
10,628
 2
6,757
 1
8,864
Version History
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