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App name
Shutterfly: Cards & Gifts
Description
Welcome to your one-stop shop for personalized photo gifts, cards, home decor, photo books, prints and calendars. Browse endless custom card and photo gift options: from personalized wedding invitations and save the dates to custom photo gifts like jigsaw puzzles or blankets, Shutterfly has you covered with app-exclusive deals. EXCLUSIVE DEALS & PROMO CODES — ONLY ON THE APP! • Unlimited free 4x4 & 4x6 photo prints (same day) • Free unlimited photo storage to save all the memories on your phone • Enable push notifications to be the first to know all about Shutterfly’s great deals and promos offers! CUSTOM PHOTO GIFTS & HOME DECOR Create photo gifts and custom home decor, directly in the shutterfly app. Make your own custom puzzles, photo blankets, personalized photo mugs, and more. Decorate your home for different occasions using wall art with our photo tiles, canvas prints, framed prints, and other custom wall art options. CUSTOM CARDS & PERSONALIZED STATIONERY Choose from a variety of custom card options, everything from personalized birthday cards to custom birth announcements and baby shower invites, and even thank you cards, to find the perfect sentiment and style that fits your family and friends. PERSONALIZED WEDDING INVITATIONS & GIFTS Wedding planning is made easy with Shutterfly. Make your own wedding invitations and address labels right in the app. Get custom wedding stationery, save the date cards, bridal party gifts, wedding gifts and decor, and more. After the wedding, remember the big day by creating wedding keepsakes such as personalized wedding photo books, canvas prints, and home decor. GRADUATION ANNOUNCEMENTS, INVITATIONS, & GIFTS Share your graduate’s joy and success with loved ones with Shutterfly’s custom graduation announcements. Whether you're throwing a graduation party or simply want to send grad photo cards to share life updates with friends and family, you can create personalized graduation announcements and invitations that are perfect for you. We also make it easy to personalize graduation gifts like photo books, personalized phone cases, and more to create meaningful grad gifts. CUSTOM PHOTO BOOK STYLES Choose from premium photo book styles like flush mount albums or layflat photo book designs. Make a photo book as a personalized gift or create a wedding photo album to capture lifelong memories. With Shutterfly’s Instant Books option, you can quickly upload your photos and we’ll make you a 6x6 photo book that’s fully customizable. Creating your own custom photo book is made easy in the shutterfly app. PRINTS FOR ANY OCCASION Our photo prints are high quality and made to last, perfect for hanging or displaying pictures of loved ones or for cherishing forever in a photo album. Choose from various photo print finishes—matte, glossy, & pearl photo paper, to match your style and taste. Want more options? Select from canvas prints, poster prints, collage photo prints, and more to display your favorite photos. CREATE PERSONALIZED PHOTO CALENDARS Start on any month during the year with Shutterfly’s calendars. Whether you are looking for wall calendars, desk calendars, or easel calendars, or finding the cutest way to showcase favorite photos of loved ones around the home, we’ve got you covered. Make your own custom calendar in the shutterfly app. UNLIMITED FREE PHOTO STORAGE Upload, store, and organize your photos with unlimited free photo storage and save space on your device. We will never delete your photos, so you know that your pictures are safe and secure with Shutterfly’s photo storage app. GIFTS, CARDS, AND PHOTO BOOKS FOR KIDS Brand new designs and products just for kids! Whether you're celebrating a birthday party, holiday, or first communion, there are plenty of special occasions to buy gifts for kids year-round. Create gifts for girls and boys that encourage learning, imagination, and fun. Shop backpacks, folders, notebooks, bean bags, kids’ room decor, and so much more.
Photo book
by Lysten787 on 2021/03/06 08:19
Just put together a photo story book. I would appreciate having an undo button. Also, a way to delete excess photos I decided not to use without starting my project over. The default font is too small and white. I couldn’t tell that I had typed anything, until I realized I could change the size, the font and the color. I do appreciate the many creative options available and will enjoy using it again.
Save the Date invitations
by kimmydarlene on 2021/03/06 07:16
Shutterfly has the best deals!!!!
Not perfect ... but
by Muffin-Jo on 2021/03/06 07:03
Shutterfly has made som boo-boos on a couple of my orders, but I do think they do a very good job!
Shutterfly
by sophicro on 2021/03/06 05:35
Great job I am so pleased with the work you do ,
Love Shutterfly!!!!
by 4Wolves2018 on 2021/03/06 05:34
Absolutely the best!!! Everything about Shutterfly is amazing! Only place I go :)
Cool app tho
by Tweezy Son on 2021/03/06 05:12
Cuz something i wanted and i took 30 min to create then at the end, they said the product was discontinued!!!
Devilwoman S.
by Devilwoman S on 2021/03/06 04:27
Lovely.
Best Book Ever
by Dr. Terez on 2021/03/06 04:12
These books are great and and at an absolute fabulous price.
Levi’s Favorite Nana
by Levi's Favorite Nana on 2021/03/06 04:05
Love Shutterfly
Pictures!
by Nanconnie on 2021/03/06 03:35
First time to order from Shutterfly. So easy and good promotions! My new favorite place to order pictures.
Love Shutterfly
by roothiepooh on 2021/03/06 03:09
Shutterfly has been such a blessing for our family. It’s pretty easy to use and great information on how to improve! Thank you!
The best place ever !!!!!
by newton steph on 2021/03/06 03:03
Shutterfly is the only place I get my pictures and anything that I get personalized they have the best products and offers .
Review
by GRAMMY & SAWYER on 2021/03/06 01:53
Always GREAT service ❣️ Your the BEST of the best❣️ THE BEST❣️
Love Shutterfly!
by MarBil123 on 2021/03/06 01:53
Love my orange envelope! Never disappointed
A+
by Lilmermaid101 on 2021/03/06 01:19
Great quality prints!
Not free
by KristinKay11 on 2021/03/06 01:17
Prints added free when you pay for shipping! I hate that.
I ❤️ Nebraska
by I ❤️ Nebraska on 2021/03/06 01:08
Very easy to make a book!!
Quality
by Susie Q 0483 on 2021/03/06 00:45
Love, everything I order! Family keepsakes, FOREVER!!!
Over 3 hours to process orders
by AEK824 on 2021/03/06 00:27
Ordering a photo book takes over 3 hours to process in the checkout. It will keep pausing if you leave the app, so you have to keep it open for the full time. Very poor system.
Love the memory lane flashbacks
by Bill N.C on 2021/03/06 00:07
I really like how Shutterfly sends me photos from years past for me to re-visit. That is such a neat idea and yesterday I purchased a mug with some pictures on it. Thanks Shutterfly for doing that..
Wedding gifts
by christywilliams on 2021/03/05 23:36
Beautiful gifts!!
Best customer service.
by Wheezy1593 on 2021/03/05 23:14
I couldn’t have asked for better customer service. Kershella helped me so much with my order, more than kind. I will always order my prints from Shutterfly.
Jenkins
by Crazyart456 on 2021/03/05 23:11
The prints are of high quality and I have been very pleased with what I have gotten!
Love Shutterfly
by Stac-Tos on 2021/03/05 22:51
I have been a loyal user for decades! I love not only the secure storage of pictures but also the ability to share. Ordering off the app is incredibly easy. I have made many books and projects and love them all!
School pictures
by Lauth1234 on 2021/03/05 21:54
I am so thankful you came out with the school picture program. My daughter was not able to attend school on both school picture days due to Covid restrictions and she was very upset that she will be in the yearbook this year. When I told her about this she was very excited and very appreciative.
The best
by Compradora-en linea on 2021/03/05 21:41
I love it because is the best way to get your family memories in one place.
Helpful
by rvh3! on 2021/03/05 21:09
Something happened with the website when I used my Verizon promotion code; As if it couldn’t process the transaction. Fortunately, I was able to call customer service. Customer service was very helpful in helping me take care of the issue.
Christy S.
by C. Purdie Smith on 2021/03/05 21:00
Love Shutterfly. So simple and easy to process. They offer the best deals
Amazing Promo Codes
by Stccow on 2021/03/05 20:51
Your exceptional service is above and beyond! You have been our archives since 2013 and want you to know my Family APPRECIATES all that you do to save our precious memories!
Very nice products!
by Greg BEK on 2021/03/05 20:49
Thanks for such nice offerings.
It's so COOL
by Proud boo on 2021/03/05 20:31
I love it. I use it for making family memory books. I like how everyday there are new specials and promo codes.
They do a great job
by do GeGe on 2021/03/05 20:20
I love the way the pictures turn out looks great
Love prints
by dyergirl2015 on 2021/03/05 20:08
I just love how fast and my pictures turn out
Not intuitive App
by Big Dog Tanner on 2021/03/05 20:03
This is not easy to use app
Wonderful products and even better customer service!
by mHutch1 on 2021/03/05 19:41
I had an issue with and order and the customer service team was quick in responding to my questions. Very friendly and helpful. Thank you so much!!
Love Shutterfly!!!!
by hotfajan on 2021/03/05 19:38
So much to choose from!!!
Great Place To Print!
by adkinsol on 2021/03/05 19:03
Love making memorable books, ornaments and what not for our little girl! Great place and not very expensive! :)
So easy
by CammieWilly on 2021/03/05 18:34
It was so easy and awesome to be able to just select and print my phone photos! Love it!
Rating
by tick lady on 2021/03/05 18:21
Shutterfly is my favorite site have Never had problems speedy and good quality
Love it
by Jess Cookie Avila on 2021/03/05 18:03
I love it!!!
Spelling error
by Sio-kelly-1 on 2021/03/05 17:51
Customer service is always available and extremely helpful. I needed a reprint on than you cards for my guests who attended my wedding so it was a huge relief that Shutterfly was able to reprint it for me
Awesome App
by apfluff33 on 2021/03/05 17:40
This app makes it so easy to save your pictures from your phone. And you can easily order prints. Awesome App!!!!
Great 💥
by flakojj on 2021/03/05 17:32
Really amazing
Love this company
by ogjh on 2021/03/05 16:54
Always have the best quarry and let you know if the picture obituary different
Shutterfly
by KRD,LPN on 2021/03/05 16:44
Amazing prices, easy to order, app very user friendly. Will definitely make more purchases!!!
Happy Customer
by Deenynzoe on 2021/03/05 16:34
Have used Shutterfly for almost 15 years. Every project/order has been of highest quality! Just completed book of wedding photos for my daughter. Can’t wait to receive it!
Hard to move photos around
by Photobook666 on 2021/03/05 16:25
I ordered the photo book, it was hard to move the photos in the order you wanted. I couldn’t pick the front cover or title photo and it was just a pain. I had to put the photos of choice first, then add the rest of my photos so it was easier to rearrange. Hopefully the quality is good.
Starfly
by sopjstarz on 2021/03/05 15:39
At
Photos
by LP1946 on 2021/03/05 13:37
Easy to use
Amazing pictures
by tigergal64 on 2021/03/05 10:10
Love these ppl told me about this
Customer service is an A +++
by Melynda. on 2021/03/05 07:24
Fast and fixed issues no problem!
So easy to use
by Cars2345 on 2021/03/05 05:02
Wow! So easy!
Mrsmunoz08
by Mrsmunoz08 on 2021/03/05 04:45
Great quality and service .
First Shutterfly experience
by Just2sew! on 2021/03/05 04:29
This was a lot of fun and once I got the hang of things, was a quick and easy way to order photos. Just love it! Will be doing lots more.
LOVE!!!!
by BlackStarFire1 on 2021/03/05 03:09
I love the prints! Shutterfly has such grate services and grate jobs in the pictures!!!!
Easy to use!
by MuKlow on 2021/03/05 03:07
The app made an elaborate 90 page photo project so easy to complete! I had tried to finish my project in a couple of other platforms with lots of frustration and limited success. Thank you Shutterfly!
Photo Square
by Screen lady on 2021/03/05 02:45
App is really easy to use to compose product, edit it etc. I have to curb my sentimentality is all!
Great site
by arleenl on 2021/03/05 02:34
This is a great site
Unique one of a kind gifts
by Karoonski on 2021/03/05 02:23
I use Shutterfly all the time for personalized unique gifts for friends and family. I always shop their great sales and online customer support is fabulous!
Perfect
by BottledWater2 on 2021/03/05 01:51
Perfect products and fast service. Great customer care center.
Easy to use!
by mycats59 on 2021/03/05 01:19
Loved my cards so can't wait to see the books and magnets. Great savings today!
Great site!!
by Fit momma 2 on 2021/03/05 00:59
Super easy to use app!!
App
by littleshop1 on 2021/03/05 00:48
I wish the app was more user friendly
Best photo company ever!
by GaryKathy on 2021/03/05 00:44
Always superior quality and great customer service!
Photo order
by Cat mmma on 2021/03/04 23:59
Photos ordered on Feb 14th arrived March 4th. One had a red stripe in the middle which was not in the photo!!
MDO pictures
by CDL 6 on 2021/03/04 23:53
Good quality pictures And reasonable priced for MDO project
Great app
by dsfcal on 2021/03/04 23:47
Easy nice convenient
You are the best!!
by 1116speedy on 2021/03/04 23:03
Your site is so easy to maneuver and I feel blessed with the products when they arrive.
Ordering
by jbm2730 on 2021/03/04 22:38
Love ordering pictures from Shutterfly. It is easy to order & convenient.
Love Shutterfly!
by Lean Jean 😄 on 2021/03/04 22:28
My favorite place to shop. Excellent products and awesome specials but most of all customer service is unbelievable! ❤️
Couldn’t be happier
by Laura in Vermont on 2021/03/04 22:20
Love the app and the full site. NO ONE offers better prices and specials (and I’ve tried a lot of companies!). You have a customer for LIFE, Shutterfly!
Awesome
by ligmaligmaligma on 2021/03/04 21:55
Great quality products
Love Shutterfly!
by Wiccan3 on 2021/03/04 21:43
Shutterfly offers so many reasonably priced ways to enjoy and share your pictures!
Fabulous app great prices excellent service
by Msloribaby on 2021/03/04 21:39
Love it
Roses4bud
by Roses4bud on 2021/03/04 21:34
Hi thanks!!
Saw the date
by cass3422 on 2021/03/04 21:30
Only difficulty I had was trying to do it on a cell phone!!! Zooming in and out of card was very difficult
Love!!!!!
by SassyStylist87 on 2021/03/04 21:28
This app was so easy to use and made checkout super easy as well. I uploaded all my images with ease and ordered everything I wanted at a great price.
Free mug from Verizon/Shuterfly
by TBYRD5150 on 2021/03/04 21:18
As a veteran, and I disable one at that. I am just one of many that understands the cost of what it really means when they claim something is “Free”. Nothing is ever truly free, because there is always a cost to it, and somebody somewhere is always paying that cost. So buyer beware, have common sense, and realize nothing is ever truly free.
Love Shutterfly
by honeybubbles powderneck on 2021/03/04 20:48
Photos look good every time!
Easy fun
by MADRiv on 2021/03/04 20:41
It’s so easy to order fun gifts for family
WOW! JUST WOW! 🎶FABULOUS🎶
by Gailerson on 2021/03/04 20:31
Seriously! Free prints! Seriously! Shutterfly has made the COVID quarantine bearable for distant family!! When half a child’s life has been spent sequestered, Shutterfly allows for some fabulous memories to be shared. Thank you SHUTTERFLY♥️
Mrs.Treadway
by amazed♥️🙏🏻✝️💯♥️🕊👍🏻🍀 on 2021/03/04 20:29
Awesome app, doesn’t get much better than this! A little steep on their shipping prices though.
Pictures great
by whitegooseon water on 2021/03/04 20:22
But shipping fees out the roof They didn’t use to be this high
Great
by Grammyjk on 2021/03/04 19:32
Easy way to order photos. Great deals on prints, photo books, & calendars. Love them
Great service
by Mimniema46 on 2021/03/04 19:26
Always get fast service and prints are great
Love Shutterfly
by Aschpooh on 2021/03/04 19:19
I love Shutterfly! Everything I have bought turns out great! If I have an issue with something they are quick to fix it!
Shutterfly books
by Fort Wayne Gal! on 2021/03/04 18:54
Easy to use!
Love Instant Books!!
by Nancy the Fancy One on 2021/03/04 18:44
Love the size of these 6X6 books!! I’m hoping to increase my mini library of picture books! Quick n easy to create!
85 th Birthday Party
by Older Brunnet on 2021/03/04 18:22
Great pictures!
Love it
by Bonquisha mariah on 2021/03/04 18:20
I love this app soooo convenient
Photos Are My Life
by Go Go Macky on 2021/03/04 18:17
So easy to pick out photos...so easy to crop and I appreciate easy... thank you❤️ you have made me the happiest person... I had empty frames and now they are full of my favorite photos and hung on my walls... looking at them makes me smile and remember all those precious and fantastic times❤️
Good application
by kikat_30 on 2021/03/04 17:12
It's super easy, I love being able to print the photos from my cell phone
It took me three hours
by Alexa the cool on 2021/03/04 17:05
It took me three hours, I had to reload it, pictures in the work call mom very frustrating. Good thing there is such a good coupon
Ultra User Friendly!
by Beth Ramirez on 2021/03/04 16:58
When you can collage together a photo book, come back to it over a day or two, fiddle with captions, layouts, and number of pages, and still get a hefty discount at checkout, and all on your phone not your computer, you’re onto something. Yay Shutterfly!!
Must have!
by Care152 on 2021/03/04 16:58
We store all our pics on Shutterfly’s easy to organize, quick to order and lots of product options. They also offer lots of specials!
Neets
by Neetsy6058 on 2021/03/04 16:52
Easy to follow directions! Can’t wait to get pictures!
Cropping
by jcbjlh on 2021/03/04 16:29
I tried to crop this picture how I wanted it, but then everything I tapped done, it changed the cropping and is not centered how I wanted it to be!
Amazing
by Dannogirl007 on 2021/03/04 15:44
It’s easy to do
I don’t usually rate apps
by qhhsgickkapa on 2021/03/04 15:06
But Shutterfly’s app was so easy to use! And they had amazing coupons! I’m a broke college kid but I was able to get really special gifts for some friends on here cheap with the app exclusive coupons! Very happy!
My all time favorite, but shipping is costly
by Easy/fun on 2018/12/24 02:41
I really can’t say enough about Shutterfly. My only negative thing to say is about the price of shipping. It is kind of expensive and usually counts per item. That stops me from ordering more than I would like to! But I have had such a great experience designing, shopping, and ordering with them. I am absolutely pleased 100%. I have never had a bad experience with them. I have been ordering from this company for many years and have bought tons and tons of items. I order from them at least 2x a month and that’s not exaggerating. One time I received the wrong item only because it was around Christmas time. But I got the correct item a week later and never had to worry about keeping track of it. I love all of the promotions they send through my email. It keeps me coming back for more. I have ordered things for almost everyone in my family and given lots of gifts and there is not one that I can shake my head at and say I wish I didn’t order this. I am so very thankful to have found and be part of this company. If you are reading this and have ordered then you know what I am talking about. If you have not ordered then what are you waiting for. Stop reading and go right to Shutterfly and order something right NOW! You will be a happy returning customer for life. Truly amazing and very very happy. Thank you Shutterfly for making my holiday shopping and gift giving so simple and easy. Sincerely, A life long satisfied customer (2018)
Awesome company
by Speedygirl66 on 2021/01/19 03:40
I have been making Shutterfly books since 2010 and I’ve grown over the years making Shutterfly books of my grandchildren‘s life. At first I didn’t have a clue what I was doing so I called Shutterfly for help and to this day, the amount of help I received is beyond words. This company has employed people that are knowledgeable, have a lot of experience with computers, patience and most of all, they stay with me on the phone as long as it takes until I understand how to do something. Never once have I thought about going with any other company to make my photo books. This company offers so many items with ongoing sale prices and freebies. I have yet to pay for any of my mailing address stickers or any 4 x 6 pictures. I can’t say enough good about Shutterfly, but what I can say is, this is an amazing company, you won’t find better service anywhere, the prices are always right and I will be forever be grateful for the products that I have always received in a timely manner and best of all, if you’re not satisfied at anytime, Shutterfly is always willing to work with you And every time I’ve called they always before I hang up and say is there anything else they can help me with. I truly feel that as a consumer, this is one company that always makes me happy to have called and receive such great results when all is said and done.
Expert and patient tech support staff
by Hczder on 2019/11/14 18:22
I am a novice with Shutterfly and was trying to assemble a photo book from my iPhone. After 3 separate calls to your tech support team...my order was processed to my amazement and satisfaction. I called 3 times because after first problem I had was solved by your team, I felt I was ok to to continue on my own.. unfortunately, I continued to assemble my book only to run into another hurdle. Your patient tech support rep was supportive of me and spoke to me with empowering words that helped my confidence to continue creating my book. I was able to proceed with my assembly until I reached my third roadblock. By this time I was frustrated and gave up, but this book was very important to me to give to my daughter for graduating college with her MBA degree and my granddaughter graduating with her with her Associate’s Degree. I do not want to but it was important for me to call tech-support again. And the person on the other in once again very kind, very helpful, very patient, very reassuring and talked me through and process and my book was ordered. Just want you to know the character and caliber of people you’ve selected to work with your customers. I appreciate your choices. I neglected to get names this time but I need tech-support again I will have names to pass on to you. I am at 5 Star in satisfaction Shutterfly customer.
Baby Book
by J&L Special NANA on 2019/02/10 22:19
This was my very first attempt on doing a baby book ever. I wanted to do a book for my first grand baby. Of course, I wanted it perfect. I was lost on how to even start the project. So I called Shutterfly, they were so kind, helpful, courteous and very patient with me. They held my hand each step of the way!! I spent many many hours doing the book SO MANY details which meant SO MANY decisions to make. But it was well worth the effort. I had originally planned on making a book every 3 months until 12 mos then start doing one yearly. Well, needless to say Nana never got there , now I have my second grand baby and I need to make one for him as well, but trying to find the time is difficult for me especially having to go through 8900 photos!!! OMG I need to learn how to organize my many photos into their own albums so I can make more books. I am Very electronically challenged!! But Shutterfly has wonderful customer support. I wanted to get some free magnets, but I couldn’t figure out what I was doing wrong so it looks like I am going to miss out on the Special. Keep up the good job Shutterfly. It’s a rare to get any customer service from anywhere theses days, but to get Really Good customer service that is Amazing and Refreshing because that makes Shutterfly stand out ever more!! 👍👍👍
Shutterfly experience
by Handcartwoman on 2020/01/15 16:37
I love the quality of Shutterfly, but want to offer a little of my personal experience. I wanted to order family photo Christmas cards early in December 2019, but after looking at the price I decided against the purchase. Because I had taken the time to design a card, Shutterfly emailed me a week or ten days later to offer me 40% off my order. When I selected the shipping option, I was given a time frame of arrival, 3-4 days before Christmas. I was okay with that, and placed my order thinking I could still get them in the mail by Christmas Eve. While I was notified of where my order was in shipment, I did not receive my cards until January 4, 2020. I mailed my Family Photo Christmas Cards, even though long past Christmas. I wish Shutterfly offered better prices whenever the order is placed, as opposed to offering a deep discount a week to 10 days after a potential order has been created. I wish Shutterfly was more honest about shipping times, and I wish Shutterfly offered more competitive shipping options. I have just ordered a canvas print of my Family Christmas Photo, the least expensive shipping option was $10, and I am not in hurry for this. I will take the time now to look at other companies, or Shutterfly competitors, to compare their form, function and value💜Sincerely, Renée Machado Connelly Berry aka Nanny Renée
Beyond Frustrated!
by Malysa5301 on 2019/03/22 03:13
I wanted to love this app. I really did. If it worked right it would be great. Especially because of the deals. I've spent hours making one 8 by 8 photo book because it wouldn't save my project. I started on the app and when I went to order it said "can not connect to Shutterfly check your connection". I had full bars of wifi and everything else was connected and running fast. I finally switched to the laptop. I managed to finish the book despite having to redo most of it. Now I'm still in the process of ordering. 15 minutes later it's still "spinning" I guess verifying my cc. It's "Erky" to say the least. Please Shutterfly fix these bugs and the app will be great! Update! After all my frustrations I’ve used this app several times to send my boyfriend cards, prints, and photo books. He love love love all of them. I can’t tell you how happy he is to get stuff from Shutterfly and always talks about the Orange Package. He gets so many compliments about the photo books and always has me telling other guys gf’s and wives where to get it. So I’ll say all in all I’m satisfied and it was worth it. I was just irritated this day when I was trying to make this book. Since I’ve made several with no issues. Thanks again Shutterfly
Review
by I dont have rhe time on 2018/11/29 08:44
Shutterfly is easier to use than the other sites I’ve tried but it still is difficult to use. It needs to have prompts or a chart that explains how to solve basic problems and what different symbols mean. For example: As soon as u select ur photos u want to use for ur book the system automatically plugs them into the pages and chooses the layout To change the order the pics are in and to change the layout then is very difficult. Through much time consuming trial and error I finally got the pages limited to one photo per page like I wanted it but I wanted them in order from oldest to newest and without spending many more hours I had to settle for a mixed up order that makes no sense because I couldn’t remove pics easily and replace them with the one I really wanted on that page. The few I managed to change were just luck. I couldn’t do it consistently because I couldn’t figure out what I did that made it possible. Sometimes what I did made it work and the next time it wouldn’t work. I think the app needs some work. The friend that helped me finish my first book transferred my information to our website. She said she never used ur app because it was too difficult. Several others Ive visited with said the same thing about the app. That it made it too hard to make ur own choices.
Hell on Earth
by DeltaDawnTamara on 2018/06/13 02:29
So...I’m traveling and I needed to order by this morning to get my husband his Father’s Day gift on time. I started trying this morning. I don’t have my password on me since I’m in a different state. So I tried to reset my password and your interface sent me a link to the “Reset your password” button page. When I emailed you you asked for verification of who I was in a way that there is no way I could have done it traveling and I’m not sure I could do it not traveling. All I wanted to do was order a mug for my husband’s father’s day. By the time I get all of this done my phone is at 10% and I am in downtown DC with no charge cable. I spend 24 bucks to get a charge cable so I could use a friends battery. By the time I got a cord the mug will not be there by Father’s Day and I can not get your app to take my credit card. We had to use a backup email my friend had and she created a new account just so I could place the orde, which I could not place until now because the app would not take the credit card information. So now at 10:30 at night the order for a Father’s Day gift went through but will not be there until a week too late. I’m so frustrated, disappointed and upset. What should have been a great experience was horrible. Why do I have to have an account for you to allow me to spend my money. And why are you having a technical glitch that would for me to “prove”who I am. Well I just though you guys should knows
Good App, Nice Products, Horrible Shipping
by Lauren E.S. on 2018/02/07 02:49
So I’ve used the app fo a while, made several photo books on it, and it’s ok. I like that I can easily save my photos and access them again. Making the photo books is pretty easy, but don’t make a big mistake, like suddenly changing themes, or all your work will disappear never to be retrieved. Your edits between the website and app don’t communicate nicely either, which is super annoying. My biggest complaint? Their shipping. You’d think you could save some money by ordering two or three books at a time and shipping them at once, but the price to ship nearly doubles or triples with each product of the same kind you add to your cart. And if you’re ordering different kinds of items, like a book and a magnet, well then you’re really gonna pay through the nose. Plus, you’d think it would arrive pretty quick for as much as you paid for it, but you’ve got another think coming; takes nearly two weeks for the thing(s) to arrive, even though you had to sacrifice the child you made the photo book about just to get them shipped. Anyway, I keep using it because I’ve got a lot of pictures in my account and I don’t really want to go through the hassle of transferring them to some other company, so I’ll stick with Shutterfly for a while keep making photo books that sit unordered because I can’t stomach paying $8 for that thin orange envelope.
Best picture service PERIOD
by Snowboardking9 on 2019/09/27 23:35
Vast amount of choices! Ease of use/ user friendliness is incredible! Prices and gifts/freebies are unmatched! And their Customer service is second to none! I spent hours creating items and when I got ready to check out I hit the place order button. I did not realize until I got my credit card notification that my order was almost $100 over what I remember putting in my cart!!! I was relieved to see that unlike any other side I’ve ever visited they had a cancel order option that gave you 30 minutes after your purchase to cancel no questions asked, so I took this option and Then went back to try and figure out what went wrong but when I went back to my cart everything was GONE as well as most all of my saved projects. I was heartbroken because I could not find anyway to get back all the stuff I had to bet I was creating. With not much hope I called customer service and after a short wait time I spoke to an amazing representative that was able to restore my car and reload all the items that I thought were lost!! And the whole process took less than 10 minutes thank you Shutterfly representative!! Sorry I did not catch her name :(
Love Shutterfly!!
by ajleishman on 2017/12/08 18:52
This review isn’t as much about the app as much as it is about the company. I have used Shutterfly for several years and haven’t run into any issues until this year. I always order calendars this time of year, two for my in law side and two for my side of the family. There are different events stored in my Shutterfly for each side of the family. Somehow (without me going in and checking to add the events) the calendars for my side of the family came with all events under the calendar section. So my in laws birthdays showed up on the calendar when they shouldn’t have. And I did preview the product. They were not on there when I ordered. I contacted Shutterfly the day they were delivered via email, and they contacted me back within two hours and helped me fix the issue and helped me reorder free of charge with rush shipping. They have been so fantastic to work with, and have wonderful customer service! I will continue to use shutterfly and recommend them always! I do also love the app, it has a few glitches here and there, and I tend to do the majority of my stuff on my computer.. but from what I’ve used the app for, I love it! Thank you Shutterfly!!
Convenient but super glitchy
by RSVLGIRL916 on 2019/12/17 05:41
Used the app to make a couple calendars for grandparents. 1. When ordering there was a glitch which I did troubleshooting for over the course of several hours. I called the next day and the customer service person told me to log out and log back in. I asked if my work would be saved, he said “of course, yes,” and come to find out all but one of my projects was recovered after several attempts and his troubleshooting. Service was pleasant but he told me “that’s why you need to use our site on a computer, not an app. There are many issues. Next time only use us on a computer.” 2. When trying to make the calendars and select different layouts often the layout wouldn’t get applied. I would have to click through then go back several times. Often I would go back to pages and pictures would be changed, formatting would be changed, etc. without me knowing it. I’m glad I kept going back over and over. Automatic changes happened about 30% of the time. 3. When trying to apply discounts at checkout each price would increase. For instance, my first total was $75, then after I applied 20% off it was $102, then when I applied free shipping it was $123! I went back, removed the discounts which drew me to this site/app (I could have used another competitor) and paid $75 (ie no discounts, paid for shipping). I love the idea and convenience of this app but the reality is really bad.
Limited and frustrating
by :::.::::.:::::. on 2019/12/09 17:58
I used to love using Shutterfly to creat my yearly photo calendars, and have been really disappointed in how frustrating and glitchy the website and app have become. I normally create multiple calendars for various family members, and loved the one stop shopping. I was going to create a photo desk calendar, but since you can only create certain projects on the app, it directed me to the website. The website is extremely slow and no longer organized my pictures by month or even in the order I downloaded them, some would come up in order, but others would be randomly placed, making it really difficult to find the photos I needed. When I finally got them downloaded and located the picture, I couldn’t always drag them into my calendar. Saying I was frustrated is an understatement. You also can’t edit projects on the app if you started them online, which is very frustrating when you don’t always have access to a shared computer. The app is very basic and I haven’t figured out if there is a way to share your work with others without giving them your login info. And since I’m making a family calendar, I always share it with the family members before I order. I used to really enjoy making the calendars, and they now have become a giant headache. Will be looking for another platform that will make the process more streamlined and less aggravating.
Excellent customer service made up for terrible experience
by scott333... on 2017/12/14 22:16
Update: While my first attempt at creating my calendar was really frustrating, and almost all of my pictures were sideways when I double checked my project the morning after I placed my order, the great customer service turned my 1 star review into a 4 star. They were super understanding and cancelled my order so I could correct everything and upgraded my shipping so that I would still be able to get it before Christmas. Original post: Just had a horrible time using the iPad app. Was disappointed that not all of the design options available on desktop were available on the app. After I would finish putting photos into a layout and return to the page later sometimes photos would be missing, certainly hope they are all there when I get my calendar! Also not all photos would drag and drop into all layouts which was extremely frustrating. Even more, when changing the background only the top half of the calendar background would change so it didn’t match the bottom, making it a totally useless feature. Checkout was fine, glad you guys got that working smooth so you can get your money🙄. And excuse me but $8 for shipping after all this was simply infuriating!!!
The app is HORRENDOUS
by LIsMe on 2020/12/31 23:07
I order from them every year for all sorts of occasions because they have high quality merchandise. I’ve purchased photos, bags, calendars, ornaments, large prints and more. It’s all very good. That being said, the THREE stars are for the ease (yeah right!) with which I can even PLACE an order. Since the app crashes constantly, you need to redo all the work you’ve done, and it’s hit or miss what it saves before it crashes. I’ve worked on the site as well, and there’s no easy interface between the app on the phone and the site. You’ll need to make a copy of the work, and even then, you’ll need to reload all the pictures that weren’t saved during the 100 crashes on the app. To put this in perspective, to create a calendar with a maximum of 4 pictures per month, it took me THREE DAYS to finally be able to place the order! I’m technologically savvy, and I’m patient. This app (& site disconnect from said app) tries my patience every single time. Their customer service IS quite terrific, and they are aware they have these (constant) glitches and offer support. I truly love their merchandise, or this would have been a one star review. The three stars are for their merchandise choices, quality, and customer service. However, they are woefully lacking on ease and consistency while creating an order.
App has a glitch
by Unreliable Ordering System on 2018/12/23 16:56
The app is easy to use but is unreliable. I placed orders for making 4x6” photos. I needed 5 copies of each print, as I was making photo albums for my family. I had to hit the plus button for each photo 4 times to get up to the total of 5 for each photo. Obnoxious and time consuming. Placed my order and received it yesterday. Problem is I only received 1 copy of each photo. I thought maybe I messed something up because I looked at the order confirmation and it said only 1 print was ordered for each photo. I assumed it was a mistake on my part...until I placed another order. This time, I placed an order for 3 copies of each photo. Set every photo to 3 copies. Had someone else check to make sure I had put each picture to 3. Again, obnoxious and time consuming. Placed the order and immediately checked my order confirmation. On the order confirmation, most photos said that I had selected only 1 print for each. I immediately canceled my order. So long story short, the app works if you only want to order 1 print of each photo. Any more than that and the app messes up your order. I do like the fact that I can get offers for free products through the app (despite expensive shipping). Overall, Shutterfly has great quality products but definitely disappointed in this glitch in the app, as it made the orders unreliable.
Quality products, not always user friendly
by Princess Aurora's mom on 2018/08/13 05:16
Pros: Price is good as long as there’s a sale, (and there are frequently good sales). The picture quality is great, and there are a number of good products to choose from. I can upload directly from Facebook, which helps when using a different device for locating the pictures for upload. Cons: If you are not using the right version (desktop version versus app) with the right device, it’s not going to work right. Trying to make a photo book on a mobile device was useless. Using the app just now, the couple of features that I could not find were the option to save my project as I was working on it and the option to edit the photo itself (beyond sizing) in-app. Not being able to save the project with so many pages was scary. There were some instances where the text or photo seemed to do its own thing, and I could not universally apply the same font and size to all the pages, making the project tedious. I know on the desktop version of the site, I can save as I go, but then changing out pictures doesn’t want to work, at least not while using a tablet. Nonetheless, I managed to put together a great book commemorating a great family vacation , and can’t wait to see the end result in the next couple of weeks!
Free 8x8 photo book from kohl’s order
by megbryant89 on 2020/04/12 07:26
I ordered some things from kohl’s a couple of weeks ago and when I received it I had a coupon/gift card from Shutterfly for a free 8x8 photo book! I usually don’t use these kinds of coupons I get in the mail but I checked it out and started making my 8x8 photo album and I am impressed so far. There were 20 pages not including the front cover that you could put pictures on. Each page could hold up to 4 photos and some of them you could type a description below it, beside it or between the pictures. I could not believe how many pictures I could use!! It told me if the picture was low resolution so I could change it out and if the size of the letters were too big for the font I chose. There were probably 50+ fonts and colors to choose from for your descriptions. I only hope it turns out as great as it looks!! I lost all of my pictures in a house fire 5 years ago and I’m finally starting to print them out again and this book is really going to help! Thank you Shutterfly and Kohl’s. I greatly appreciate the free photo book gift!!
Bad customer service
by groupon is annoykng on 2020/11/27 23:13
I ordered prints for a birthday party around 9pm at night Thursday. Ordering through the app it doesn’t ask or confirm the shipping address so I just assumed it would be the last place the order was sent. the next morning on Friday I saw that it had an old address from 6 years ago in a different state. I chatted with a customer service representative who then told me he corrected the address and even expedited the order! Awesome. (The app doesn’t let you choose shipping either). Monday I see the order has shipped but in my old state (NC) so I chatted with customer service again on Monday, and he confirmed the order was being shipped to AZ not NC. Tuesday I see the order was on my old city, so AGAIN I chatted with customer service who told me he didn’t see what the other 2 people saw and then put in a replacement order to AZ. I needed it by Friday and he confirmed it would be there by then. Wednesday I get confirmation my order was received so I chatted with customer service again to make sure I was still going to get my other order and the person told me no replacement had been ordered!!! And he couldn’t guarantee the order getting there when I needed it. Seriously, 3 representatives giving me wrong information?? That’s just too much. And it’s weird the app would automatically choose an old address and not the most recent place shipped to.
Ridiculous shipping prices
by Curlygyrl on 2018/08/01 04:04
I was going to purchase 16 items and 163 prints. I did have five promo codes, three which came directly off the App. Right before I was going to check out I saw “free shipping if you spend $39!” So I went back and made a nice desk top frame and added a notepad to total over $44, to make sure I spent over the $39 for the free shipping. At check out it now cancelled off 2 of my promo codes for some unknown reason and they were still charging me over $36 in shipping. I did read the fine print that said 4x6 photos were not included in that discount, which was fine, but why are you charging me $36 for 10 magnets, a reusable shopping bag, and 163 prints? I then deleted the prints and figured I could print them at Walgreens for 10 cents, because they are on sale all the time. Even after cancelling the prints which were excluded from the free shipping, my shipping cost was still $27! I don’t understand. I love Shutterfly and the promos, coupons, etc... but they need to do something about the shipping. I think customers would rather pay for the “free” 4x6 photos then pay $30 in shipping for them. I ended up spending $8 and deleting all of my other items I spent 2 hours working on, because I wasn’t paying $88 for the few items I was purchasing since all of them were excluded from the “free shipping if you spent $39”.
Customer of 10 Years - Please Read Before Using Shutterfly
by Regina Kantina on 2020/01/29 16:42
I am not the one to post bad reviews ever, however this one was pretty heartbreaking and I want to help others by sharing this. My grandmother went into the hospital with only 30% of her heart working near Christmas. I ordered from Shutterfly like I always do. This time I ordered a cross with my grandmother's picture with us on there. No warnings showed up so I ordered it. It came in very blurry but I did not have time to contact Shutterfly and get a new one before Christmas, so I gave the blurry one to my dad. He cried and I promised I would get him a new one. I called them the next day, a wonderful woman said that even she had issues with it when she ordered one herself and helped me figure it out. She said that I could contact them again before ordering to ensure the second one would be right which the person said it was perfect. I saved the chat of the person who helped me. It came in blurrier than the first one. I just called for help again when the rep and her manager refused to help me because I accidentally entered in a different email address (same name) on the order than the one on the account. I was heartbroken that after 10 years of many orders, they would not help me with something that means so much to me and my family. I am now on the search for a new company for my future orders. Hope this helps.
BEWARE!
by mmmmmnnnnooooooppppppppppppp on 2018/12/27 10:56
I have had multiple orders with delivery or print issues (ordered consecutively) This issues are anytime I add text. I have used the app on each order that has been wrong. Customer service has not resolved any issue. In one case I contacted customer service via email, immediately following receiving order confirmation email that indicated that the photo book I ordered was being sent to my billing address and not my shipping address. Although indicated on the app, the address defaulted at the order point. Customer service asked the correct address, I responded with the correction immediately. I received second email asking the same question again, I gave the address again, I was sent an email saying now my item would NOT make it by Christmas because it was now a reorder (even though I paid for rush shipping), I responded with this concern, heard nothing for two days and receive a final email saying that the item was on its way... to the original WRONG ADDRESS! Separately, I have had the app default and print my billing address on envelopes when I have indicated a shipping and return address. I have not had any issues resolved. So, while the products are very nice and image quality in nice when, you could wind up paying much more that you thought and be scrambling to cover up misprinted labeling. !!!BEWARE!!!
Major Flaw
by Ms. Puggy on 2020/07/31 01:04
I downloaded the Shutterfly app to make a photo book as a birthday gift. The price was reasonable for 23 pages, and there were plenty of unique and fun formats to organize photos and text. There were unlimited fonts of all different styles (the book themes looked good in the previews but honestly didn’t look great in the book itself; I stuck with a plain white book.) At first it was going great until I added the book to my cart and proceeded to order it. Well, the app said that they couldn’t load the book at the moment and to try again. I tried everything- making the entire book all over again, signing into a different account, even deleting and reinstalling the app. Nothing worked. This was very frustrating as I ended up spending several hours on making the same book over and over to no avail. I don’t know what the problem was but we ran out of luck and gave up on Shutterfly. I wouldn’t recommend investing many hours in the app like I did unless you have lots of time to kill and are prepared for the risk of problems with the app. Poor quality- they need to fix this issue in order to gain customer trust. Will not be ordering from Shutterfly ever again- instead I will stick with Snapfish or Walgreens to make photo related gifts. Disappointing.
Photo books need better quality
by Paminparis on 2020/03/26 04:44
I’m a wildlife photographer and I’ve been making Shutterfly books for 10 years. I’ve done dozens. I’ll just say that Shutterfly has great customer service. The program for photo books has expanded and improved. However, the cost has gone way up. My average book costs about $175 after applying codes and discounts. I don’t mind paying for a beautiful big photo book. The big problem is in the quality of the printing. I just got my book of Alaska. My original photos were breathtaking. But the printing was dark, grayish, and contrasty. I got a credit for another book but had to retouch almost all the photos to accommodate the Shutterfly printing process before reordering. That was a lot of work, almost 350 photos needed artificial lightening to compensate for the dark printing. I do realize that the printing is set and runs it on a general setting. That’s fair enough. But the settings are too dark, are not close enough to the originals and the quality poor. If I showed you an original photo and then the same in the book, you would not believe the difference. And, yes, I shut off Vividpix, an awful feature in which colors are glow in the dark vibrant. So, conclusion, the quality should be better for the price.
Best customer service ever for this type of service
by Ambrose Buckner on 2020/09/14 00:12
I am a new customer to Shutterfly and to show their appreciation and, I am sure to gain me as a lifelong customer, they showered me with wonderful promotions. Additionally, they went above and beyond to help me with a large (many pages) photo book since I have never used this type of service. They also have a variety of styles, layouts, fonts, etc. and an automated styling service as well as the option to have one of their artists create, style, and organize your book(s). I love that they run regular promotions, as well. My only complaints are: shipping is expensive, once a project is started on the full site, it cannot be edited or deleted on the app or mobile site, third, to experience the full benefits of styling books and other projects one must use the full site. Our laptops are dead, so I created my book, ordered my prints, magnets, and styled a coffee mug on the mobile site with ease. The book just wasn’t elaborately styled as it could have been if created on the full site. I am happy with it, though. I will definitely make more books when we again have a laptop. Takeaway: awesome customer service, expensive shipping.
This app has a lot of glitches.
by Etybo on 2020/02/22 07:35
This app has a lot of glitches. It took me multiple days to get a large photo book put together. The app kept deleting pictures I had inserted into set pages. No where to be found. It also wouldn’t let me delete pictures I decided I didn’t want, to replace with new ones. I needed to use all 200 allotted pictures, so I had to remove what was unwanted. I kept trying to delete the pictures, but would have to restart the app and open my project back up to get them to actually remove. This would cause problems with losing my saved work. Also, the “BACK” arrow button was poorly placed. It was right above the button used to focus in on a specific page or have a broad view of all the pages. I kept hitting it by accident and having to reopen my project, because it had exited me out! 🥴 I finally finished my book at 1am. I started working on it early this morning and had already worked on it other days. I am praying it turns out good... because it cost me about $200 on SALE... and hours on end. It’s a present for my oldest daughter’s 16th Birthday. I am a bit of a perfectionist, but these glitches made what would have already taken a lot of time, so much worse. Hopefully next time I try the app to make another photo book, these things will be resolved!🙏🏼
TIRED OF TRYING WITH CRASHING APP!!!
by LuvBunny13 on 2018/03/26 09:04
This app is the absolute worst I have ever used? 1st I was working on 2 different photo books, then the app started crashing. Everything was ok at first then I noticed I lost one of the books I was working on. No big deal cause I still had one. I worked with it for 3 weeks because the app kept crashing, then it wouldn't upload any of my pictures. Today I try to go in and finish my saved book only to find out all of my info and my book was lost from the app crashing. I have been trying to start all over without a comolaint, BUT the app has already crashed on me 10 times. I can't even put 1 photo in the book without it freezing or completely shutting off. Now you people want a review and for me to refer my friends? You have to be joking. There is no way I would recommend this app to anyone!! I have lost 3 books and I don't think I want to continue starting and restarting every project that I would like to have. The main reason I have been working so diligently on this book is because I want to give it to my mother. My father passed away a little over a month now and I have been trying to make this book of them for her. Now I can't even get that to work! WHAT DO YOU SUGGEST?!? I am very dissatisfied, disappointed and frustrated. Thanks for NOTHING! I didn't even want to give any stars for this app
Never been disappointed
by msmommyfied on 2018/03/28 09:28
You're always getting discounts. If you see something in the offer that would be great for a gift, get it then and save it. The discounts are really great. We've gotten a free canvas print twice now. The emails may get annoying, but I just swipe and delete. When one pops up that catches my attention- I look into it. You can have it automatically download your pics, and they’re there. (Kind of nice way to store your pics). 4x6 and 4x4 prints-are free just for using the app. Shipping only. No subscription at all. The shipping was $22 for they’re highest order number-250 photos. I'm not the person who goes crazy and gets picture gifts and prints for myself or others. I printed a lot of pictures in bulk to have print versions from my phone. Then I see something cool. I got the photo book for "grandma." The canvas (shipping only) I got 2 free 8x10’s and ordered my 2 girl’s school pics to send to grandparents for their wall. I take advantage of what they offer at a price that's sometimes hard to pass up. But overall- great app. Took me some time to figure it ALL out. But it is easy to use.
Terrible user interface
by Rabidreader23 on 2018/07/15 11:47
This app is horrible. Wanting to work on a photo book on my iPad instead of firing up the desktop computer I downloaded this app because Shutterfly won’t let you edit a book in chrome or safari on the iPad. (I don’t have this problem with other publishing companies.) First I am FORCED to upload a minimum of 20 pictures for a photo book (I had 17 for a baby book I am making). Then it automatically populates them into a book and I can’t remove the extras from the photo tray. The book is blank and I have to choose the design AFTER the photos are added. No way to preview designs first. Design choices are cheesy and limited compared to what they offer to work with online. That’s as far as I got before I deleted this app. Waste of my time. The only reason I come back time and time again to Shutterfly is because they offer so many “free” items (but don’t get me started on their ridiculous shipping costs). To be honest the print quality isn’t that great and it varies SIGNIFICANTLY all the time. I’ve had to contact customer service frequently for photo books that have terrible print quality (over saturated, too dark, etc). I definitely don’t see any merit in using this app. It offers no advantages to using Shutterfly other than you don’t have to be on a desktop computer.
Beyond Exceptional!
by sutherlin pride on 2017/11/27 05:18
Customer service! ..incredible! Quality... the BEST!! Shutterfly has the absolute best promos (if you subscribe to their emails/app)..they basically send freebies/deals almost every day! The ONLY thing you ever pay is shipping but that is okay bc everyone has to pay for shipping! Shutterfly was my go-to for my wedding invites, thank you cards, new year calendars, annual photo books, boudoir photo book for my husband to-be, and all of my personalized gifts for birthdays and Christmas for my closest friends and family, in-laws, our-laws (lol) and entire wedding party... I also have a huge family, AND just got married Oct 14! Shutterfly was my go-to source for to personalize all of my wedding gift thank you cards, engagement photo books, wedding photo books, wedding guest sign in book, and the best part, they save all of my photos in a cloud (free of charge like Facebook used to)! Their customer service reps helped me personalize, customize and perfect each of my needs they are incredible! I do my research, and have found that there is no one better than Shutterfly! Trust a bridezilla on this one!
ABSOLUTE NIGHTMARE
by mynameisasecret..... on 2020/06/22 22:56
Ordering photos through this app was an absolute nightmare. The app would take over a minute to load after every button I pushed. It would only allow me to add one photo at a time to the cart before closing me out of the app (sometimes not even one). This was extremely frustrating as I was ordering 180 pictures. The only reason I kept using this app was because the app allows you to get unlimited 4x6 and 4x4 prints. Even with shipping, this allowed me to save about $30 compared to Walgreens. After about 8 hours in the app (not joking, I checked my screen time) I was ready to checkout. When I tried to checkout the app would not let me and kept shutting me out. I restarted my phone multiple times, updated my phone, uninstalled and reinstalled the app, and the problem continued. I eventually decided to try using the website on my iPad. I logged into my account and about 10 photos were deleted from my cart. At this point, I was beyond frustrated and just wanted to get my order placed with what was still in my cart. The website was also extremely slow, but after about 20 minutes I was able to place my order. I wish I had just spent the extra $30, ordered from Walgreens and saved my self a whole bunch of time and headache. Will never be using this app again and DO NOT recommend.
Double cost of items in cart at check out
by 1hopee1! on 2019/12/05 05:24
The price of the items in the cart are doubled when you proceed to check out. Promos such as 5 free magnets don’t materialize, and the cost is therefore not deducted. A mug and 5 “free” magnets cost nearly $18 dollars to ship! The promotions that they grab your attention with in large print, don’t really apply to most of what you want, or you have to buy in very large quantity in order for them apply. I phoned Shutterfly via an 888 phone number which I searched for and found online, and it is completely automated, complete with fake typing sounds in the background. You will never be able to speak with someone. If you want to discuss adjusting the cost of the items, you have to check out and order them anyway, get the order number, and then email to a specific address to explain why the cost of the items you’ve already ordered need to be adjusted. The automated message informs you, that once you email this address, you will have to wait 3-4 business days to get a response to your email. By then, I would assume your ordered items would already have been delivered, and you’d likely have even more trouble getting prices adjusted on items that were already shipped to you! This is garbage. I will look for Christmas cards and photo-gifts elsewhere next time around.
If you care about grammar in your keepsakes, app is not worth it.
by Mado's mom on 2018/04/08 16:48
Got a 6x6 Photobook printed using the app. Carefully typed everything with proper grammar, as this was going to be a keepsake. Upon receipt of the book I realized all the apostrophes had been removed from all text entered, which I did not see when making the book due to the ridiculously small size of the print in preview mode. I went back and looked at another project I had in the works, and sure enough, all apostrophes had been removed from that as well. After figuring out this was an app glitch I contacted customer service and they kindly gave me a credit for the book. Hoping the glitch was temporary I asked if this was something that would be fixed in future; and here is the reply I got: We are sorry to hear that your order did not turn out as expected. We are sorry to inform that we do not have an option to add or prints "apostrophes" in app. However, you can create the photo book in your website account and can add "apostrophes". We would like to inform you that "apostrophes" sometimes will not print in products. Please use full expansion of the word, so there will be no issue with the text printing on the product. Oooookay then. Let’s not get into possessive nouns or pronouns then....I’ll just use the website.
Stick to the desktop
by 2MamaBear on 2018/12/13 17:10
While I love Shutterfly, their process leaves room for improvement, and the app is even worse. No filters on the app for the time-consuming wading through of all the card options? Really? At least the desktop version gives you that to simplify your choices. Both versions need an “undo” and “re-do” functionality since the whole process is about trying what is most visually appealing and sometimes going back to what you started with. Didn’t see any of those types of tools, which meant having to swap photos and constantly re-edit them each time they were moved. I love the card template style options, but you need to allow more customization for the quantity, rearrangement and resizing of photos for more personalized options. I realize the less visually inclined may not produce a project worthy of the Shutterfly name, but it is their family being represented and they should have that option. Busy, and larger families may want to use more than 6 photos without the added cost of gatefold cards. Last, but not least, have an auto-save for those who forget to save often. Having the app crash in preview mode after having spent a lot of time on creating their masterpiece only to find all their work obliterated is not good business.
Good but not user friendly
by Not Impressed 2018 on 2018/05/24 06:28
I like the choices, but the app is not user friendly. It seems easy enough, but there are some major hiccups. For one thing, when you add something to the cart, it removes all the pictures you’ve chosen other than the ones you’ve used. So if you’re getting multiple things, you have to go back through and add all over again. For me, that is a HUGE issue bc I like to compare. So it was awful. Then at one point the app just closed. Either bc it was overwhelmed or I was taking too long. Hence the 2nd issue for making me go back and re-add all the pics I already chose. I already once spent a VERY long time (8hrs, embarrassingly enough) and at the end, after I placed my order guess what? There was no order, and there was no saved work. Awful awful awful. I wanted to vomit. I literally didn’t sleep, and literally spent the entire night doing this. That was my first experience. Tonight I came on here for three pictures that I needed. I saw a great deal. Not only did it take me 1.5hrs, but in the end I ended up spending $55 for my “freebies” and like 5 pictures I got. $33 in shipping. Anyway, it is a lot of time, a lot of effort, and a lot of money. So I’m not impressed.
Placing calendar order
by carrieammo on 2020/12/20 01:17
I first talk to Kishna and she was doing a wonderful job replacing my order for my calendars! She did everything sheDid everything right until my session got timed out. So I went back and then talk to Knox and he added a birthday for me to the calendar but he only ordered one calendar when they’re should’ve been five the way Kishna had said that to begin with. I don’t know what happened so I went back in and ordered four more calendars to make it a total of five and still had to pay a $2.45 charge, I had already been chatting for over an hour and a half between the two people so I went ahead and place the order anyways paying the extra $2.45. That was the difference from the credit that she originally gave me. And somehow when I went back to customer support and knocks only ordered one, there must’ve been some fee that wasn’t taken care of. I was very appreciative of their help and they did an excellent job as far as I can tail. I’ll know more when I get the calendars in the mail thank you very much and happy holidays
Shutterfly blew me away!
by SabrinaKrazyyy_ on 2019/04/11 21:51
This is my first time ordering from Shutterfly. After reading the reviews I thought I would go ahead and try it out. So I ordered about 10, 4x6 photos. And the monthly free scrapbook. The shipping fee is at a great price so I didn’t care. It also tells you what’s the expected date for it to arrive after it’s been shipped. So, after I got an email confirmation saying it’s been shipped, 6 days later it arrives (which is today.) It arrived about a week early than it said it would on the email, so I was surprised. I open the package, and the prints are absolutely amazing. Nothing wrong with the color or picture itself. 10/10 quality. And the scrapbook is amazing, the quality of it is nice. With the pictures you also get coupons for other companies along with it. I can’t wait to give it to my boyfriend for his birthday among other things. Shutterfly is a 10/10 company and I’ve already recommended it to a friend. Now she’s gonna go and print out pictures aswell. Thanks Shutterfly! ❤️
Mobile App Needs Work
by FotoFan43206 on 2018/02/11 21:35
I was trying to create a wall calendar from my phone. You can't personalize any of the dates and you're incredibly limited in the layouts: I remember making a calendar on my laptop a year or two ago and I could change/adjust the photo layout, both by making a picture larger or smaller AND adding text or "stickers" (little illustrations) wherever I wanted. It probably took me SIX hours because the app kept closing on my iPhone and then when I could finally log back in, all of the pictures that I had added/removed from the pool of pictures available to me would be gone and I would be starting over with original pictures I uploaded. ALSO, I would select a picture not being used in the calendar and go to delete it (so I could work around that ridiculous maximum number of uploads), only to be met by a pop-up telling me the picture was being used elsewhere in my book and did I want to delete it? Well, I knew I wasn't using, a picture of my dog, for example, so I'd drag it to the trash and *POOF!* a picture of my nephews would disappear from the calendar page I had already designed...but my dog's would stay?! Took WAAAAAAAY too long to complete this project. This app needs some serious help :-/
Shutterfly Review
by Winniero R on 2020/11/07 22:41
The products sold by Shutterfly certainly deserve a 5 star rating; however, the instructions fall flat when it comes to the design a person has to choose for his/her project. Particularly, when it involves a book. Ideally, I would like to understand how to edit out/in pictures initially chosen for a book. I would like to see some direction for replacing a picture from front cover to inside and instruction about inserting captions with pictures. Very recently I ordered 3 books. With the first 2, I was winging it and had no idea what I was doing, so the product was my own making and not that pretty! By the 3rd order, I found a few more instructions and it will be an improvement, but not ideal. Again, I have to blame myself, BUT I hold Shutterfly responsible because directions should NOT be so confusing or absent. It is written as though everyone understands - well, everyone is not as tech savvy as you think. I’m not ignorant, but I certainly feel that way - especially when it comes to ordering books from Shutterfly! So, please hire a tech writer who knows HOW to write for the masses!
Photo Book in App can’t be printed for local orders
by CatJA2020 on 2020/09/13 00:39
I have orders a lot from Shutterfly and I was excited to make a honeymoon photo book for my husband for his birthday. After spending 3.5 hours getting the perfect book together, I realized I had used local photos instead of ones that were uploaded to Shutterfly. I contacted customer service and they told me that from my photos I’d be able to know which were uploaded but I first had to reinstall the app. I saw an update was pending so I did that and it didn’t work. Another customer service rep said it was different and I needed to delete and reinstall. I did this. I still couldn’t place the order for my book. Finally I contacted a third customer service person who told me that my only option was to do the whole thing again from scratch after I had uploaded my photos. There is no way to load them to your account after you have created a photo book. I asked why the photo book creation would allow me to get photos in this way then, and wasn’t given an answer. My frustration level was through the roof. I now had to spend another 2 hours redoing the book. Be careful if you’re making a photo book to be using photos you have uploaded!
App is frustrating - don’t try to make a book!
by Momofour+1 on 2020/02/01 12:36
I spent hours trying to make a photo book from my phone. Once I chose the 200 pictures and hit next, it glitched and I had to start over. This happened twice. Foolishly, I was determined and thought it’d be easier to create a folder on my phone & just ‘select all’ to upload the whole album. So, I once again went through a year’s worth of pictures and created the folder of 200 pictures on my phone. I uploaded what I think is the whole folder to create a Shutterfly album. But when I point Shutterfly to build a book from that album, I realize that the book is missing half the pictures! Randomly. So I choose the plus sign to add more pictures. And again, go through the pictures to see what it’s missing to select them and bring them over. Once they are all selected, the thing glitches again and brings me back to the home orange Shutterfly screen! Now I remember why I haven’t tried using the app in years. I hate to waste time and I literally wasted about 4 hours for nothing. No photo book to show for all that effort. I never got as far as to organize a page or two or add a caption! All that to just get the pictures into the book that didn’t even work.
Placing an order
by Lilrun on 2019/01/12 17:58
First of all the shipping costs they make you pay is ridiculous! There is NO free shipping option. Minimum they make you pay is $27 for economy shipping which takes about two weeks. Then I tried to change the amount of birth announcements I was buying and couldn’t. Tried multiple times to change. Also, have the 10 free magnet deal happening but every time I got the magnet made the app shut down and the magnet I created wouldn’t save. I tried 20 times. I’m very annoyed with the app and the options it gives you and or won’t let you change etc. Plus they lost my Christmas cards. Not just regular Christmas but my first child’s first Christmas cards and all they gave me was a stupid refund or the offer to remake my cards but by December 24th with no Christmas cards why would I want them remade. I was supposed to have received them December 18th. They didn’t offer to allow me to make new cards with the same discount I made my Christmas cards or offer me anything other that the refund. After about 5 emails they offered me a $20 coupon which as you know covers nothing after shipping. Shutterfly is a rip off.
Handy but difficult to manage
by Capemayer on 2017/11/19 06:35
It’s great to have an app to conveniently order pics off your phone but it’s very difficult to manage to do a book project. Navigating the options, editing photos bc when they were selected the app automatically cut off part of the original pictures which was often people’s heads , and trying to figure out what you’re supposed to do, or pics weren’t clicking and dragging to move etc. was extremely frustrating.( had to move to my laptop for that but ran into the same problem there ) Also when ordering free prints, after placing the selected photos in the cart, I wanted to add more pictures and there was no obvious way to do that . So I had to place the order as it was and then start another order which was annoying. Also the advertising said 50%off photo books but as I torturously made a 50 page book at checkout it only took 25% off bc of the 8x8 book size I chose . After several hours trying to arrange the book in order ( bc the book program randomly places them ) and fixing cut off heads I was afraid to change the book size to get 50% off and have to spends hours editing again.
NOPE
by Ash L.G. on 2018/05/07 04:27
I don’t think I’ve ever been more frustrated with an app... So I had a coupon for a free 8x8 photo book. Uploading the photos went smoothly, but it all went downhill from there. The following things happened over and over (until i just gave up): half of the pages would just be cut off without the ability to scroll up to see them; it wouldn’t allow me to add new pictures; I would choose a layout for a page and the next time I came back to that page it was a completely different layout; if I removed a picture from one of the pages to select a different picture, the style on that page went away so the whole book had decorated blue pages except for that one white page (and reselecting the style to fix it changes the layouts of all of the work you’ve done already so you have to go back a resize all of your pictures again). The most frustrating thing was that the cover and title page stayed blank no matter how many times I edited the pictures/wording/fonts so I couldn’t see what it would look like. I seriously wasted 4 or 5 hours trying to figure all of this out, and then i finally gave up cause i felt like throwing my iPad at the wall. Oh, and the “free” 8x8 photo book will actually cost you $8. 😑
Household Staple. For real tho.
by My 2 ¢ on 2018/06/09 17:53
Shutterfly has been my go-to for pictures and personalized products for 5+ years now. I appreciate the ease of use and their selection never seems to disappoint! The app makes it easy for my procrastination-prone attention span to quickly select and order free prints to keep the fam in the “my-kid-is-growing-too-fast-I-can’t-keep-up” updates (and my few and far between letters, but no one minds BECAUSE THEY HAVE A BUTT-LOAD OF PICTURES! Win-win.) Free (well, shipping costs) also means less excuses to put it off, which I obviously benefit from. Quality is always awesome as long as I am aware of the dpi and resolution of the pictures I’m using- I mostly use my phone camera and haven’t had any problems (and I’ve ordered tote bags, books, prints, art prints, magnets, greeting cards, announcements...). Now if I could only sit down long enough to put together another book. Oh wait! They save your progress on all your creative endeavors!! Really do appreciate the convenience Shutterfly affords it’s customers- it truly is a staple in my home.
It’s the little things...
by Xiao Ling-Sai on 2018/06/17 16:06
Love using this app. It’s super easy. Have gotten the usual stuff I’m sure most people get like photos, Christmas cards, and address labels made, but I’ve also gotten some really lovely gifts too like deck of cards for my sister with pic of us as kids being silly, jewelry box with my husband’s grandparents photo on it for his aunt after her mother died, and a pen holder for my husband’s desk with one of our wedding photos on it. Plus, we’ve got canvas pictures, a puzzle, photo book, and a notepad. My mom loves her coffee mug covered in photos of my sister and me from when we were little. It’s nice to see a pic of family when you’re having a hard day at work and you reach for a pen or a cup of coffee only to see happy memories suddenly... makes you remember why the struggle is worth it all. The winter holidays will be here soon enough. It’s a wonderful time to let people know that they matter and that you haven’t forgotten about them by sending them a card. That’s next on my to do list. Thank you, Shutterfly!
Not clear enough
by Shannon...K on 2021/01/04 03:04
I appreciate the creativity of concrete photo objects that I can access and create here. But it’s tough to find what I’m looking for (too specific on the words pre-chosen for ornament designs, announcement and greeting cards) and difficult and frustrating to work with discounts and individual shipping fees. Discounts often rule out certain designs within a type of item, but I have found no good way to sort those, and done the design time only to discover cost was far higher than expected. The shipping prices for economy are crazy high. Numerous times I have worked hard to meet a sale deadline only to discover that shipping still knocks it way out of my budget because it’s for every individual item. And if *I* can ship a flat-rate priority box, 2-3 days in transit, for $6, surely you as a company can do it for that or less, especially at 2-3 weeks transit. I don’t object to your pricing things fairly, but I would like it to be obvious and straightforward so I don’t waste my time on things I can’t pay for. Not seeing the final prices until the checkout final screen makes it tough too. Please make it more user friendly.
This App is frustrating and unreliable.
by HastaManzana on 2017/12/11 03:09
Last December, I created two photo books and a card with no problems! This year, I was determined to make one book and a card, but the app I used last year had to be “upgraded”. Since 2 December 2017, I attempted to purchase the album and customized cards I created, but the new app had several grave problems. First, the work that literally took me hours, would not save, so by the time I reached the purchasing part of the process, I had nothing in my cart. That happened the first day. Frustrated, I waited several days and began again. This time, the items that I placed in the cart were there, but, I was unable to make my purchase because the app “encountered a problem” and after three tries, I gave up. After about half an hour, I attempted to make the purchase again. Same problem. So, I returned the following day. Nothing was in my cart. I had to start again. And, unfortunately, I had to try to redo both the card and album more than five times. If I had been a different person, I would’ve given up and tried another company. This last time was the charm. I made the book and the cards and was able to purchase them tonight. Next year, I’ll try another company. I do not recommend this app!
Now Has Issues!
by Kathryn8888 on 2018/12/08 18:05
I’ve used and loved this app for a long time (see review below), but for the past two months anything I try to order is a waste of time. I go through all the steps of creating my product of choice, as soon as I’m finished, if I select Preview, or Add to Cart it throws me out of the app. The first time I thought it was a fluke. I’ve tried several times and it’s two months later and it’s still happening. It’s very annoying to add 5 photos to a collage only to for the app to crash. I’m not wasting my time anymore. It’s too cumbersome to do it online on my phone. I could use my laptop, but I don’t get the app bonuses. So, until this is fixed, Shutterfly has lost my business. No more testing with collages, single photos only. But, I’m only going to test it for so long before I just delete it. I've used Shutterfly for years and have always been pleased anything I ordered. This app is very easy to use. My one critique is when ordering prints, I picked the photo and size I wanted, added it to the cart and when I select continue shopping, I get returned to the main menu. It's not a big deal, but I'd kind of like to stay in the section I'm shopping in when I add an item to the cart. Easy enough to hit home when I'm done. Still love the app.
Rating Trends
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All Versions
4.0
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294,430
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Current Version (11.3.0)
4.0
312,359 total
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260,306
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10,773
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9,024
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App name
Shutterfly: Cards & Gifts
Description
Welcome to your one-stop shop for personalized photo gifts, cards, home decor, photo books, prints and calendars. Browse endless custom card and photo gift options: from personalized wedding invitations and save the dates to custom photo gifts like jigsaw puzzles or blankets, Shutterfly has you covered with app-exclusive deals. EXCLUSIVE DEALS & PROMO CODES — ONLY ON THE APP! • Unlimited free 4x4 & 4x6 photo prints (same day) • Free unlimited photo storage to save all the memories on your phone • Enable push notifications to be the first to know all about Shutterfly’s great deals and promos offers! CUSTOM PHOTO GIFTS & HOME DECOR Create photo gifts and custom home decor, directly in the shutterfly app. Make your own custom puzzles, photo blankets, personalized photo mugs, and more. Decorate your home for different occasions using wall art with our photo tiles, canvas prints, framed prints, and other custom wall art options. CUSTOM CARDS & PERSONALIZED STATIONERY Choose from a variety of custom card options, everything from personalized birthday cards to custom birth announcements and baby shower invites, and even thank you cards, to find the perfect sentiment and style that fits your family and friends. PERSONALIZED WEDDING INVITATIONS & GIFTS Wedding planning is made easy with Shutterfly. Make your own wedding invitations and address labels right in the app. Get custom wedding stationery, save the date cards, bridal party gifts, wedding gifts and decor, and more. After the wedding, remember the big day by creating wedding keepsakes such as personalized wedding photo books, canvas prints, and home decor. GRADUATION ANNOUNCEMENTS, INVITATIONS, & GIFTS Share your graduate’s joy and success with loved ones with Shutterfly’s custom graduation announcements. Whether you're throwing a graduation party or simply want to send grad photo cards to share life updates with friends and family, you can create personalized graduation announcements and invitations that are perfect for you. We also make it easy to personalize graduation gifts like photo books, personalized phone cases, and more to create meaningful grad gifts. CUSTOM PHOTO BOOK STYLES Choose from premium photo book styles like flush mount albums or layflat photo book designs. Make a photo book as a personalized gift or create a wedding photo album to capture lifelong memories. With Shutterfly’s Instant Books option, you can quickly upload your photos and we’ll make you a 6x6 photo book that’s fully customizable. Creating your own custom photo book is made easy in the shutterfly app. PRINTS FOR ANY OCCASION Our photo prints are high quality and made to last, perfect for hanging or displaying pictures of loved ones or for cherishing forever in a photo album. Choose from various photo print finishes—matte, glossy, & pearl photo paper, to match your style and taste. Want more options? Select from canvas prints, poster prints, collage photo prints, and more to display your favorite photos. CREATE PERSONALIZED PHOTO CALENDARS Start on any month during the year with Shutterfly’s calendars. Whether you are looking for wall calendars, desk calendars, or easel calendars, or finding the cutest way to showcase favorite photos of loved ones around the home, we’ve got you covered. Make your own custom calendar in the shutterfly app. UNLIMITED FREE PHOTO STORAGE Upload, store, and organize your photos with unlimited free photo storage and save space on your device. We will never delete your photos, so you know that your pictures are safe and secure with Shutterfly’s photo storage app. GIFTS, CARDS, AND PHOTO BOOKS FOR KIDS Brand new designs and products just for kids! Whether you're celebrating a birthday party, holiday, or first communion, there are plenty of special occasions to buy gifts for kids year-round. Create gifts for girls and boys that encourage learning, imagination, and fun. Shop backpacks, folders, notebooks, bean bags, kids’ room decor, and so much more.
Photo book
by Lysten787 on 2021/03/06 08:19
Just put together a photo story book. I would appreciate having an undo button. Also, a way to delete excess photos I decided not to use without starting my project over. The default font is too small and white. I couldn’t tell that I had typed anything, until I realized I could change the size, the font and the color. I do appreciate the many creative options available and will enjoy using it again.
Save the Date invitations
by kimmydarlene on 2021/03/06 07:16
Shutterfly has the best deals!!!!
Not perfect ... but
by Muffin-Jo on 2021/03/06 07:03
Shutterfly has made som boo-boos on a couple of my orders, but I do think they do a very good job!
Shutterfly
by sophicro on 2021/03/06 05:35
Great job I am so pleased with the work you do ,
Love Shutterfly!!!!
by 4Wolves2018 on 2021/03/06 05:34
Absolutely the best!!! Everything about Shutterfly is amazing! Only place I go :)
Cool app tho
by Tweezy Son on 2021/03/06 05:12
Cuz something i wanted and i took 30 min to create then at the end, they said the product was discontinued!!!
Devilwoman S.
by Devilwoman S on 2021/03/06 04:27
Lovely.
Best Book Ever
by Dr. Terez on 2021/03/06 04:12
These books are great and and at an absolute fabulous price.
Levi’s Favorite Nana
by Levi's Favorite Nana on 2021/03/06 04:05
Love Shutterfly
Pictures!
by Nanconnie on 2021/03/06 03:35
First time to order from Shutterfly. So easy and good promotions! My new favorite place to order pictures.
Love Shutterfly
by roothiepooh on 2021/03/06 03:09
Shutterfly has been such a blessing for our family. It’s pretty easy to use and great information on how to improve! Thank you!
The best place ever !!!!!
by newton steph on 2021/03/06 03:03
Shutterfly is the only place I get my pictures and anything that I get personalized they have the best products and offers .
Review
by GRAMMY & SAWYER on 2021/03/06 01:53
Always GREAT service ❣️ Your the BEST of the best❣️ THE BEST❣️
Love Shutterfly!
by MarBil123 on 2021/03/06 01:53
Love my orange envelope! Never disappointed
A+
by Lilmermaid101 on 2021/03/06 01:19
Great quality prints!
Not free
by KristinKay11 on 2021/03/06 01:17
Prints added free when you pay for shipping! I hate that.
I ❤️ Nebraska
by I ❤️ Nebraska on 2021/03/06 01:08
Very easy to make a book!!
Quality
by Susie Q 0483 on 2021/03/06 00:45
Love, everything I order! Family keepsakes, FOREVER!!!
Over 3 hours to process orders
by AEK824 on 2021/03/06 00:27
Ordering a photo book takes over 3 hours to process in the checkout. It will keep pausing if you leave the app, so you have to keep it open for the full time. Very poor system.
Love the memory lane flashbacks
by Bill N.C on 2021/03/06 00:07
I really like how Shutterfly sends me photos from years past for me to re-visit. That is such a neat idea and yesterday I purchased a mug with some pictures on it. Thanks Shutterfly for doing that..
Wedding gifts
by christywilliams on 2021/03/05 23:36
Beautiful gifts!!
Best customer service.
by Wheezy1593 on 2021/03/05 23:14
I couldn’t have asked for better customer service. Kershella helped me so much with my order, more than kind. I will always order my prints from Shutterfly.
Jenkins
by Crazyart456 on 2021/03/05 23:11
The prints are of high quality and I have been very pleased with what I have gotten!
Love Shutterfly
by Stac-Tos on 2021/03/05 22:51
I have been a loyal user for decades! I love not only the secure storage of pictures but also the ability to share. Ordering off the app is incredibly easy. I have made many books and projects and love them all!
School pictures
by Lauth1234 on 2021/03/05 21:54
I am so thankful you came out with the school picture program. My daughter was not able to attend school on both school picture days due to Covid restrictions and she was very upset that she will be in the yearbook this year. When I told her about this she was very excited and very appreciative.
The best
by Compradora-en linea on 2021/03/05 21:41
I love it because is the best way to get your family memories in one place.
Helpful
by rvh3! on 2021/03/05 21:09
Something happened with the website when I used my Verizon promotion code; As if it couldn’t process the transaction. Fortunately, I was able to call customer service. Customer service was very helpful in helping me take care of the issue.
Christy S.
by C. Purdie Smith on 2021/03/05 21:00
Love Shutterfly. So simple and easy to process. They offer the best deals
Amazing Promo Codes
by Stccow on 2021/03/05 20:51
Your exceptional service is above and beyond! You have been our archives since 2013 and want you to know my Family APPRECIATES all that you do to save our precious memories!
Very nice products!
by Greg BEK on 2021/03/05 20:49
Thanks for such nice offerings.
It's so COOL
by Proud boo on 2021/03/05 20:31
I love it. I use it for making family memory books. I like how everyday there are new specials and promo codes.
They do a great job
by do GeGe on 2021/03/05 20:20
I love the way the pictures turn out looks great
Love prints
by dyergirl2015 on 2021/03/05 20:08
I just love how fast and my pictures turn out
Not intuitive App
by Big Dog Tanner on 2021/03/05 20:03
This is not easy to use app
Wonderful products and even better customer service!
by mHutch1 on 2021/03/05 19:41
I had an issue with and order and the customer service team was quick in responding to my questions. Very friendly and helpful. Thank you so much!!
Love Shutterfly!!!!
by hotfajan on 2021/03/05 19:38
So much to choose from!!!
Great Place To Print!
by adkinsol on 2021/03/05 19:03
Love making memorable books, ornaments and what not for our little girl! Great place and not very expensive! :)
So easy
by CammieWilly on 2021/03/05 18:34
It was so easy and awesome to be able to just select and print my phone photos! Love it!
Rating
by tick lady on 2021/03/05 18:21
Shutterfly is my favorite site have Never had problems speedy and good quality
Love it
by Jess Cookie Avila on 2021/03/05 18:03
I love it!!!
Spelling error
by Sio-kelly-1 on 2021/03/05 17:51
Customer service is always available and extremely helpful. I needed a reprint on than you cards for my guests who attended my wedding so it was a huge relief that Shutterfly was able to reprint it for me
Awesome App
by apfluff33 on 2021/03/05 17:40
This app makes it so easy to save your pictures from your phone. And you can easily order prints. Awesome App!!!!
Great 💥
by flakojj on 2021/03/05 17:32
Really amazing
Love this company
by ogjh on 2021/03/05 16:54
Always have the best quarry and let you know if the picture obituary different
Shutterfly
by KRD,LPN on 2021/03/05 16:44
Amazing prices, easy to order, app very user friendly. Will definitely make more purchases!!!
Happy Customer
by Deenynzoe on 2021/03/05 16:34
Have used Shutterfly for almost 15 years. Every project/order has been of highest quality! Just completed book of wedding photos for my daughter. Can’t wait to receive it!
Hard to move photos around
by Photobook666 on 2021/03/05 16:25
I ordered the photo book, it was hard to move the photos in the order you wanted. I couldn’t pick the front cover or title photo and it was just a pain. I had to put the photos of choice first, then add the rest of my photos so it was easier to rearrange. Hopefully the quality is good.
Starfly
by sopjstarz on 2021/03/05 15:39
At
Photos
by LP1946 on 2021/03/05 13:37
Easy to use
Amazing pictures
by tigergal64 on 2021/03/05 10:10
Love these ppl told me about this
Customer service is an A +++
by Melynda. on 2021/03/05 07:24
Fast and fixed issues no problem!
So easy to use
by Cars2345 on 2021/03/05 05:02
Wow! So easy!
Mrsmunoz08
by Mrsmunoz08 on 2021/03/05 04:45
Great quality and service .
First Shutterfly experience
by Just2sew! on 2021/03/05 04:29
This was a lot of fun and once I got the hang of things, was a quick and easy way to order photos. Just love it! Will be doing lots more.
LOVE!!!!
by BlackStarFire1 on 2021/03/05 03:09
I love the prints! Shutterfly has such grate services and grate jobs in the pictures!!!!
Easy to use!
by MuKlow on 2021/03/05 03:07
The app made an elaborate 90 page photo project so easy to complete! I had tried to finish my project in a couple of other platforms with lots of frustration and limited success. Thank you Shutterfly!
Photo Square
by Screen lady on 2021/03/05 02:45
App is really easy to use to compose product, edit it etc. I have to curb my sentimentality is all!
Great site
by arleenl on 2021/03/05 02:34
This is a great site
Unique one of a kind gifts
by Karoonski on 2021/03/05 02:23
I use Shutterfly all the time for personalized unique gifts for friends and family. I always shop their great sales and online customer support is fabulous!
Perfect
by BottledWater2 on 2021/03/05 01:51
Perfect products and fast service. Great customer care center.
Easy to use!
by mycats59 on 2021/03/05 01:19
Loved my cards so can't wait to see the books and magnets. Great savings today!
Great site!!
by Fit momma 2 on 2021/03/05 00:59
Super easy to use app!!
App
by littleshop1 on 2021/03/05 00:48
I wish the app was more user friendly
Best photo company ever!
by GaryKathy on 2021/03/05 00:44
Always superior quality and great customer service!
Photo order
by Cat mmma on 2021/03/04 23:59
Photos ordered on Feb 14th arrived March 4th. One had a red stripe in the middle which was not in the photo!!
MDO pictures
by CDL 6 on 2021/03/04 23:53
Good quality pictures And reasonable priced for MDO project
Great app
by dsfcal on 2021/03/04 23:47
Easy nice convenient
You are the best!!
by 1116speedy on 2021/03/04 23:03
Your site is so easy to maneuver and I feel blessed with the products when they arrive.
Ordering
by jbm2730 on 2021/03/04 22:38
Love ordering pictures from Shutterfly. It is easy to order & convenient.
Love Shutterfly!
by Lean Jean 😄 on 2021/03/04 22:28
My favorite place to shop. Excellent products and awesome specials but most of all customer service is unbelievable! ❤️
Couldn’t be happier
by Laura in Vermont on 2021/03/04 22:20
Love the app and the full site. NO ONE offers better prices and specials (and I’ve tried a lot of companies!). You have a customer for LIFE, Shutterfly!
Awesome
by ligmaligmaligma on 2021/03/04 21:55
Great quality products
Love Shutterfly!
by Wiccan3 on 2021/03/04 21:43
Shutterfly offers so many reasonably priced ways to enjoy and share your pictures!
Fabulous app great prices excellent service
by Msloribaby on 2021/03/04 21:39
Love it
Roses4bud
by Roses4bud on 2021/03/04 21:34
Hi thanks!!
Saw the date
by cass3422 on 2021/03/04 21:30
Only difficulty I had was trying to do it on a cell phone!!! Zooming in and out of card was very difficult
Love!!!!!
by SassyStylist87 on 2021/03/04 21:28
This app was so easy to use and made checkout super easy as well. I uploaded all my images with ease and ordered everything I wanted at a great price.
Free mug from Verizon/Shuterfly
by TBYRD5150 on 2021/03/04 21:18
As a veteran, and I disable one at that. I am just one of many that understands the cost of what it really means when they claim something is “Free”. Nothing is ever truly free, because there is always a cost to it, and somebody somewhere is always paying that cost. So buyer beware, have common sense, and realize nothing is ever truly free.
Love Shutterfly
by honeybubbles powderneck on 2021/03/04 20:48
Photos look good every time!
Easy fun
by MADRiv on 2021/03/04 20:41
It’s so easy to order fun gifts for family
WOW! JUST WOW! 🎶FABULOUS🎶
by Gailerson on 2021/03/04 20:31
Seriously! Free prints! Seriously! Shutterfly has made the COVID quarantine bearable for distant family!! When half a child’s life has been spent sequestered, Shutterfly allows for some fabulous memories to be shared. Thank you SHUTTERFLY♥️
Mrs.Treadway
by amazed♥️🙏🏻✝️💯♥️🕊👍🏻🍀 on 2021/03/04 20:29
Awesome app, doesn’t get much better than this! A little steep on their shipping prices though.
Pictures great
by whitegooseon water on 2021/03/04 20:22
But shipping fees out the roof They didn’t use to be this high
Great
by Grammyjk on 2021/03/04 19:32
Easy way to order photos. Great deals on prints, photo books, & calendars. Love them
Great service
by Mimniema46 on 2021/03/04 19:26
Always get fast service and prints are great
Love Shutterfly
by Aschpooh on 2021/03/04 19:19
I love Shutterfly! Everything I have bought turns out great! If I have an issue with something they are quick to fix it!
Shutterfly books
by Fort Wayne Gal! on 2021/03/04 18:54
Easy to use!
Love Instant Books!!
by Nancy the Fancy One on 2021/03/04 18:44
Love the size of these 6X6 books!! I’m hoping to increase my mini library of picture books! Quick n easy to create!
85 th Birthday Party
by Older Brunnet on 2021/03/04 18:22
Great pictures!
Love it
by Bonquisha mariah on 2021/03/04 18:20
I love this app soooo convenient
Photos Are My Life
by Go Go Macky on 2021/03/04 18:17
So easy to pick out photos...so easy to crop and I appreciate easy... thank you❤️ you have made me the happiest person... I had empty frames and now they are full of my favorite photos and hung on my walls... looking at them makes me smile and remember all those precious and fantastic times❤️
Good application
by kikat_30 on 2021/03/04 17:12
It's super easy, I love being able to print the photos from my cell phone
It took me three hours
by Alexa the cool on 2021/03/04 17:05
It took me three hours, I had to reload it, pictures in the work call mom very frustrating. Good thing there is such a good coupon
Ultra User Friendly!
by Beth Ramirez on 2021/03/04 16:58
When you can collage together a photo book, come back to it over a day or two, fiddle with captions, layouts, and number of pages, and still get a hefty discount at checkout, and all on your phone not your computer, you’re onto something. Yay Shutterfly!!
Must have!
by Care152 on 2021/03/04 16:58
We store all our pics on Shutterfly’s easy to organize, quick to order and lots of product options. They also offer lots of specials!
Neets
by Neetsy6058 on 2021/03/04 16:52
Easy to follow directions! Can’t wait to get pictures!
Cropping
by jcbjlh on 2021/03/04 16:29
I tried to crop this picture how I wanted it, but then everything I tapped done, it changed the cropping and is not centered how I wanted it to be!
Amazing
by Dannogirl007 on 2021/03/04 15:44
It’s easy to do
I don’t usually rate apps
by qhhsgickkapa on 2021/03/04 15:06
But Shutterfly’s app was so easy to use! And they had amazing coupons! I’m a broke college kid but I was able to get really special gifts for some friends on here cheap with the app exclusive coupons! Very happy!
My all time favorite, but shipping is costly
by Easy/fun on 2018/12/24 02:41
I really can’t say enough about Shutterfly. My only negative thing to say is about the price of shipping. It is kind of expensive and usually counts per item. That stops me from ordering more than I would like to! But I have had such a great experience designing, shopping, and ordering with them. I am absolutely pleased 100%. I have never had a bad experience with them. I have been ordering from this company for many years and have bought tons and tons of items. I order from them at least 2x a month and that’s not exaggerating. One time I received the wrong item only because it was around Christmas time. But I got the correct item a week later and never had to worry about keeping track of it. I love all of the promotions they send through my email. It keeps me coming back for more. I have ordered things for almost everyone in my family and given lots of gifts and there is not one that I can shake my head at and say I wish I didn’t order this. I am so very thankful to have found and be part of this company. If you are reading this and have ordered then you know what I am talking about. If you have not ordered then what are you waiting for. Stop reading and go right to Shutterfly and order something right NOW! You will be a happy returning customer for life. Truly amazing and very very happy. Thank you Shutterfly for making my holiday shopping and gift giving so simple and easy. Sincerely, A life long satisfied customer (2018)
Awesome company
by Speedygirl66 on 2021/01/19 03:40
I have been making Shutterfly books since 2010 and I’ve grown over the years making Shutterfly books of my grandchildren‘s life. At first I didn’t have a clue what I was doing so I called Shutterfly for help and to this day, the amount of help I received is beyond words. This company has employed people that are knowledgeable, have a lot of experience with computers, patience and most of all, they stay with me on the phone as long as it takes until I understand how to do something. Never once have I thought about going with any other company to make my photo books. This company offers so many items with ongoing sale prices and freebies. I have yet to pay for any of my mailing address stickers or any 4 x 6 pictures. I can’t say enough good about Shutterfly, but what I can say is, this is an amazing company, you won’t find better service anywhere, the prices are always right and I will be forever be grateful for the products that I have always received in a timely manner and best of all, if you’re not satisfied at anytime, Shutterfly is always willing to work with you And every time I’ve called they always before I hang up and say is there anything else they can help me with. I truly feel that as a consumer, this is one company that always makes me happy to have called and receive such great results when all is said and done.
Expert and patient tech support staff
by Hczder on 2019/11/14 18:22
I am a novice with Shutterfly and was trying to assemble a photo book from my iPhone. After 3 separate calls to your tech support team...my order was processed to my amazement and satisfaction. I called 3 times because after first problem I had was solved by your team, I felt I was ok to to continue on my own.. unfortunately, I continued to assemble my book only to run into another hurdle. Your patient tech support rep was supportive of me and spoke to me with empowering words that helped my confidence to continue creating my book. I was able to proceed with my assembly until I reached my third roadblock. By this time I was frustrated and gave up, but this book was very important to me to give to my daughter for graduating college with her MBA degree and my granddaughter graduating with her with her Associate’s Degree. I do not want to but it was important for me to call tech-support again. And the person on the other in once again very kind, very helpful, very patient, very reassuring and talked me through and process and my book was ordered. Just want you to know the character and caliber of people you’ve selected to work with your customers. I appreciate your choices. I neglected to get names this time but I need tech-support again I will have names to pass on to you. I am at 5 Star in satisfaction Shutterfly customer.
Baby Book
by J&L Special NANA on 2019/02/10 22:19
This was my very first attempt on doing a baby book ever. I wanted to do a book for my first grand baby. Of course, I wanted it perfect. I was lost on how to even start the project. So I called Shutterfly, they were so kind, helpful, courteous and very patient with me. They held my hand each step of the way!! I spent many many hours doing the book SO MANY details which meant SO MANY decisions to make. But it was well worth the effort. I had originally planned on making a book every 3 months until 12 mos then start doing one yearly. Well, needless to say Nana never got there , now I have my second grand baby and I need to make one for him as well, but trying to find the time is difficult for me especially having to go through 8900 photos!!! OMG I need to learn how to organize my many photos into their own albums so I can make more books. I am Very electronically challenged!! But Shutterfly has wonderful customer support. I wanted to get some free magnets, but I couldn’t figure out what I was doing wrong so it looks like I am going to miss out on the Special. Keep up the good job Shutterfly. It’s a rare to get any customer service from anywhere theses days, but to get Really Good customer service that is Amazing and Refreshing because that makes Shutterfly stand out ever more!! 👍👍👍
Shutterfly experience
by Handcartwoman on 2020/01/15 16:37
I love the quality of Shutterfly, but want to offer a little of my personal experience. I wanted to order family photo Christmas cards early in December 2019, but after looking at the price I decided against the purchase. Because I had taken the time to design a card, Shutterfly emailed me a week or ten days later to offer me 40% off my order. When I selected the shipping option, I was given a time frame of arrival, 3-4 days before Christmas. I was okay with that, and placed my order thinking I could still get them in the mail by Christmas Eve. While I was notified of where my order was in shipment, I did not receive my cards until January 4, 2020. I mailed my Family Photo Christmas Cards, even though long past Christmas. I wish Shutterfly offered better prices whenever the order is placed, as opposed to offering a deep discount a week to 10 days after a potential order has been created. I wish Shutterfly was more honest about shipping times, and I wish Shutterfly offered more competitive shipping options. I have just ordered a canvas print of my Family Christmas Photo, the least expensive shipping option was $10, and I am not in hurry for this. I will take the time now to look at other companies, or Shutterfly competitors, to compare their form, function and value💜Sincerely, Renée Machado Connelly Berry aka Nanny Renée
Beyond Frustrated!
by Malysa5301 on 2019/03/22 03:13
I wanted to love this app. I really did. If it worked right it would be great. Especially because of the deals. I've spent hours making one 8 by 8 photo book because it wouldn't save my project. I started on the app and when I went to order it said "can not connect to Shutterfly check your connection". I had full bars of wifi and everything else was connected and running fast. I finally switched to the laptop. I managed to finish the book despite having to redo most of it. Now I'm still in the process of ordering. 15 minutes later it's still "spinning" I guess verifying my cc. It's "Erky" to say the least. Please Shutterfly fix these bugs and the app will be great! Update! After all my frustrations I’ve used this app several times to send my boyfriend cards, prints, and photo books. He love love love all of them. I can’t tell you how happy he is to get stuff from Shutterfly and always talks about the Orange Package. He gets so many compliments about the photo books and always has me telling other guys gf’s and wives where to get it. So I’ll say all in all I’m satisfied and it was worth it. I was just irritated this day when I was trying to make this book. Since I’ve made several with no issues. Thanks again Shutterfly
Review
by I dont have rhe time on 2018/11/29 08:44
Shutterfly is easier to use than the other sites I’ve tried but it still is difficult to use. It needs to have prompts or a chart that explains how to solve basic problems and what different symbols mean. For example: As soon as u select ur photos u want to use for ur book the system automatically plugs them into the pages and chooses the layout To change the order the pics are in and to change the layout then is very difficult. Through much time consuming trial and error I finally got the pages limited to one photo per page like I wanted it but I wanted them in order from oldest to newest and without spending many more hours I had to settle for a mixed up order that makes no sense because I couldn’t remove pics easily and replace them with the one I really wanted on that page. The few I managed to change were just luck. I couldn’t do it consistently because I couldn’t figure out what I did that made it possible. Sometimes what I did made it work and the next time it wouldn’t work. I think the app needs some work. The friend that helped me finish my first book transferred my information to our website. She said she never used ur app because it was too difficult. Several others Ive visited with said the same thing about the app. That it made it too hard to make ur own choices.
Hell on Earth
by DeltaDawnTamara on 2018/06/13 02:29
So...I’m traveling and I needed to order by this morning to get my husband his Father’s Day gift on time. I started trying this morning. I don’t have my password on me since I’m in a different state. So I tried to reset my password and your interface sent me a link to the “Reset your password” button page. When I emailed you you asked for verification of who I was in a way that there is no way I could have done it traveling and I’m not sure I could do it not traveling. All I wanted to do was order a mug for my husband’s father’s day. By the time I get all of this done my phone is at 10% and I am in downtown DC with no charge cable. I spend 24 bucks to get a charge cable so I could use a friends battery. By the time I got a cord the mug will not be there by Father’s Day and I can not get your app to take my credit card. We had to use a backup email my friend had and she created a new account just so I could place the orde, which I could not place until now because the app would not take the credit card information. So now at 10:30 at night the order for a Father’s Day gift went through but will not be there until a week too late. I’m so frustrated, disappointed and upset. What should have been a great experience was horrible. Why do I have to have an account for you to allow me to spend my money. And why are you having a technical glitch that would for me to “prove”who I am. Well I just though you guys should knows
Good App, Nice Products, Horrible Shipping
by Lauren E.S. on 2018/02/07 02:49
So I’ve used the app fo a while, made several photo books on it, and it’s ok. I like that I can easily save my photos and access them again. Making the photo books is pretty easy, but don’t make a big mistake, like suddenly changing themes, or all your work will disappear never to be retrieved. Your edits between the website and app don’t communicate nicely either, which is super annoying. My biggest complaint? Their shipping. You’d think you could save some money by ordering two or three books at a time and shipping them at once, but the price to ship nearly doubles or triples with each product of the same kind you add to your cart. And if you’re ordering different kinds of items, like a book and a magnet, well then you’re really gonna pay through the nose. Plus, you’d think it would arrive pretty quick for as much as you paid for it, but you’ve got another think coming; takes nearly two weeks for the thing(s) to arrive, even though you had to sacrifice the child you made the photo book about just to get them shipped. Anyway, I keep using it because I’ve got a lot of pictures in my account and I don’t really want to go through the hassle of transferring them to some other company, so I’ll stick with Shutterfly for a while keep making photo books that sit unordered because I can’t stomach paying $8 for that thin orange envelope.
Best picture service PERIOD
by Snowboardking9 on 2019/09/27 23:35
Vast amount of choices! Ease of use/ user friendliness is incredible! Prices and gifts/freebies are unmatched! And their Customer service is second to none! I spent hours creating items and when I got ready to check out I hit the place order button. I did not realize until I got my credit card notification that my order was almost $100 over what I remember putting in my cart!!! I was relieved to see that unlike any other side I’ve ever visited they had a cancel order option that gave you 30 minutes after your purchase to cancel no questions asked, so I took this option and Then went back to try and figure out what went wrong but when I went back to my cart everything was GONE as well as most all of my saved projects. I was heartbroken because I could not find anyway to get back all the stuff I had to bet I was creating. With not much hope I called customer service and after a short wait time I spoke to an amazing representative that was able to restore my car and reload all the items that I thought were lost!! And the whole process took less than 10 minutes thank you Shutterfly representative!! Sorry I did not catch her name :(
Love Shutterfly!!
by ajleishman on 2017/12/08 18:52
This review isn’t as much about the app as much as it is about the company. I have used Shutterfly for several years and haven’t run into any issues until this year. I always order calendars this time of year, two for my in law side and two for my side of the family. There are different events stored in my Shutterfly for each side of the family. Somehow (without me going in and checking to add the events) the calendars for my side of the family came with all events under the calendar section. So my in laws birthdays showed up on the calendar when they shouldn’t have. And I did preview the product. They were not on there when I ordered. I contacted Shutterfly the day they were delivered via email, and they contacted me back within two hours and helped me fix the issue and helped me reorder free of charge with rush shipping. They have been so fantastic to work with, and have wonderful customer service! I will continue to use shutterfly and recommend them always! I do also love the app, it has a few glitches here and there, and I tend to do the majority of my stuff on my computer.. but from what I’ve used the app for, I love it! Thank you Shutterfly!!
Convenient but super glitchy
by RSVLGIRL916 on 2019/12/17 05:41
Used the app to make a couple calendars for grandparents. 1. When ordering there was a glitch which I did troubleshooting for over the course of several hours. I called the next day and the customer service person told me to log out and log back in. I asked if my work would be saved, he said “of course, yes,” and come to find out all but one of my projects was recovered after several attempts and his troubleshooting. Service was pleasant but he told me “that’s why you need to use our site on a computer, not an app. There are many issues. Next time only use us on a computer.” 2. When trying to make the calendars and select different layouts often the layout wouldn’t get applied. I would have to click through then go back several times. Often I would go back to pages and pictures would be changed, formatting would be changed, etc. without me knowing it. I’m glad I kept going back over and over. Automatic changes happened about 30% of the time. 3. When trying to apply discounts at checkout each price would increase. For instance, my first total was $75, then after I applied 20% off it was $102, then when I applied free shipping it was $123! I went back, removed the discounts which drew me to this site/app (I could have used another competitor) and paid $75 (ie no discounts, paid for shipping). I love the idea and convenience of this app but the reality is really bad.
Limited and frustrating
by :::.::::.:::::. on 2019/12/09 17:58
I used to love using Shutterfly to creat my yearly photo calendars, and have been really disappointed in how frustrating and glitchy the website and app have become. I normally create multiple calendars for various family members, and loved the one stop shopping. I was going to create a photo desk calendar, but since you can only create certain projects on the app, it directed me to the website. The website is extremely slow and no longer organized my pictures by month or even in the order I downloaded them, some would come up in order, but others would be randomly placed, making it really difficult to find the photos I needed. When I finally got them downloaded and located the picture, I couldn’t always drag them into my calendar. Saying I was frustrated is an understatement. You also can’t edit projects on the app if you started them online, which is very frustrating when you don’t always have access to a shared computer. The app is very basic and I haven’t figured out if there is a way to share your work with others without giving them your login info. And since I’m making a family calendar, I always share it with the family members before I order. I used to really enjoy making the calendars, and they now have become a giant headache. Will be looking for another platform that will make the process more streamlined and less aggravating.
Excellent customer service made up for terrible experience
by scott333... on 2017/12/14 22:16
Update: While my first attempt at creating my calendar was really frustrating, and almost all of my pictures were sideways when I double checked my project the morning after I placed my order, the great customer service turned my 1 star review into a 4 star. They were super understanding and cancelled my order so I could correct everything and upgraded my shipping so that I would still be able to get it before Christmas. Original post: Just had a horrible time using the iPad app. Was disappointed that not all of the design options available on desktop were available on the app. After I would finish putting photos into a layout and return to the page later sometimes photos would be missing, certainly hope they are all there when I get my calendar! Also not all photos would drag and drop into all layouts which was extremely frustrating. Even more, when changing the background only the top half of the calendar background would change so it didn’t match the bottom, making it a totally useless feature. Checkout was fine, glad you guys got that working smooth so you can get your money🙄. And excuse me but $8 for shipping after all this was simply infuriating!!!
The app is HORRENDOUS
by LIsMe on 2020/12/31 23:07
I order from them every year for all sorts of occasions because they have high quality merchandise. I’ve purchased photos, bags, calendars, ornaments, large prints and more. It’s all very good. That being said, the THREE stars are for the ease (yeah right!) with which I can even PLACE an order. Since the app crashes constantly, you need to redo all the work you’ve done, and it’s hit or miss what it saves before it crashes. I’ve worked on the site as well, and there’s no easy interface between the app on the phone and the site. You’ll need to make a copy of the work, and even then, you’ll need to reload all the pictures that weren’t saved during the 100 crashes on the app. To put this in perspective, to create a calendar with a maximum of 4 pictures per month, it took me THREE DAYS to finally be able to place the order! I’m technologically savvy, and I’m patient. This app (& site disconnect from said app) tries my patience every single time. Their customer service IS quite terrific, and they are aware they have these (constant) glitches and offer support. I truly love their merchandise, or this would have been a one star review. The three stars are for their merchandise choices, quality, and customer service. However, they are woefully lacking on ease and consistency while creating an order.
App has a glitch
by Unreliable Ordering System on 2018/12/23 16:56
The app is easy to use but is unreliable. I placed orders for making 4x6” photos. I needed 5 copies of each print, as I was making photo albums for my family. I had to hit the plus button for each photo 4 times to get up to the total of 5 for each photo. Obnoxious and time consuming. Placed my order and received it yesterday. Problem is I only received 1 copy of each photo. I thought maybe I messed something up because I looked at the order confirmation and it said only 1 print was ordered for each photo. I assumed it was a mistake on my part...until I placed another order. This time, I placed an order for 3 copies of each photo. Set every photo to 3 copies. Had someone else check to make sure I had put each picture to 3. Again, obnoxious and time consuming. Placed the order and immediately checked my order confirmation. On the order confirmation, most photos said that I had selected only 1 print for each. I immediately canceled my order. So long story short, the app works if you only want to order 1 print of each photo. Any more than that and the app messes up your order. I do like the fact that I can get offers for free products through the app (despite expensive shipping). Overall, Shutterfly has great quality products but definitely disappointed in this glitch in the app, as it made the orders unreliable.
Quality products, not always user friendly
by Princess Aurora's mom on 2018/08/13 05:16
Pros: Price is good as long as there’s a sale, (and there are frequently good sales). The picture quality is great, and there are a number of good products to choose from. I can upload directly from Facebook, which helps when using a different device for locating the pictures for upload. Cons: If you are not using the right version (desktop version versus app) with the right device, it’s not going to work right. Trying to make a photo book on a mobile device was useless. Using the app just now, the couple of features that I could not find were the option to save my project as I was working on it and the option to edit the photo itself (beyond sizing) in-app. Not being able to save the project with so many pages was scary. There were some instances where the text or photo seemed to do its own thing, and I could not universally apply the same font and size to all the pages, making the project tedious. I know on the desktop version of the site, I can save as I go, but then changing out pictures doesn’t want to work, at least not while using a tablet. Nonetheless, I managed to put together a great book commemorating a great family vacation , and can’t wait to see the end result in the next couple of weeks!
Free 8x8 photo book from kohl’s order
by megbryant89 on 2020/04/12 07:26
I ordered some things from kohl’s a couple of weeks ago and when I received it I had a coupon/gift card from Shutterfly for a free 8x8 photo book! I usually don’t use these kinds of coupons I get in the mail but I checked it out and started making my 8x8 photo album and I am impressed so far. There were 20 pages not including the front cover that you could put pictures on. Each page could hold up to 4 photos and some of them you could type a description below it, beside it or between the pictures. I could not believe how many pictures I could use!! It told me if the picture was low resolution so I could change it out and if the size of the letters were too big for the font I chose. There were probably 50+ fonts and colors to choose from for your descriptions. I only hope it turns out as great as it looks!! I lost all of my pictures in a house fire 5 years ago and I’m finally starting to print them out again and this book is really going to help! Thank you Shutterfly and Kohl’s. I greatly appreciate the free photo book gift!!
Bad customer service
by groupon is annoykng on 2020/11/27 23:13
I ordered prints for a birthday party around 9pm at night Thursday. Ordering through the app it doesn’t ask or confirm the shipping address so I just assumed it would be the last place the order was sent. the next morning on Friday I saw that it had an old address from 6 years ago in a different state. I chatted with a customer service representative who then told me he corrected the address and even expedited the order! Awesome. (The app doesn’t let you choose shipping either). Monday I see the order has shipped but in my old state (NC) so I chatted with customer service again on Monday, and he confirmed the order was being shipped to AZ not NC. Tuesday I see the order was on my old city, so AGAIN I chatted with customer service who told me he didn’t see what the other 2 people saw and then put in a replacement order to AZ. I needed it by Friday and he confirmed it would be there by then. Wednesday I get confirmation my order was received so I chatted with customer service again to make sure I was still going to get my other order and the person told me no replacement had been ordered!!! And he couldn’t guarantee the order getting there when I needed it. Seriously, 3 representatives giving me wrong information?? That’s just too much. And it’s weird the app would automatically choose an old address and not the most recent place shipped to.
Ridiculous shipping prices
by Curlygyrl on 2018/08/01 04:04
I was going to purchase 16 items and 163 prints. I did have five promo codes, three which came directly off the App. Right before I was going to check out I saw “free shipping if you spend $39!” So I went back and made a nice desk top frame and added a notepad to total over $44, to make sure I spent over the $39 for the free shipping. At check out it now cancelled off 2 of my promo codes for some unknown reason and they were still charging me over $36 in shipping. I did read the fine print that said 4x6 photos were not included in that discount, which was fine, but why are you charging me $36 for 10 magnets, a reusable shopping bag, and 163 prints? I then deleted the prints and figured I could print them at Walgreens for 10 cents, because they are on sale all the time. Even after cancelling the prints which were excluded from the free shipping, my shipping cost was still $27! I don’t understand. I love Shutterfly and the promos, coupons, etc... but they need to do something about the shipping. I think customers would rather pay for the “free” 4x6 photos then pay $30 in shipping for them. I ended up spending $8 and deleting all of my other items I spent 2 hours working on, because I wasn’t paying $88 for the few items I was purchasing since all of them were excluded from the “free shipping if you spent $39”.
Customer of 10 Years - Please Read Before Using Shutterfly
by Regina Kantina on 2020/01/29 16:42
I am not the one to post bad reviews ever, however this one was pretty heartbreaking and I want to help others by sharing this. My grandmother went into the hospital with only 30% of her heart working near Christmas. I ordered from Shutterfly like I always do. This time I ordered a cross with my grandmother's picture with us on there. No warnings showed up so I ordered it. It came in very blurry but I did not have time to contact Shutterfly and get a new one before Christmas, so I gave the blurry one to my dad. He cried and I promised I would get him a new one. I called them the next day, a wonderful woman said that even she had issues with it when she ordered one herself and helped me figure it out. She said that I could contact them again before ordering to ensure the second one would be right which the person said it was perfect. I saved the chat of the person who helped me. It came in blurrier than the first one. I just called for help again when the rep and her manager refused to help me because I accidentally entered in a different email address (same name) on the order than the one on the account. I was heartbroken that after 10 years of many orders, they would not help me with something that means so much to me and my family. I am now on the search for a new company for my future orders. Hope this helps.
BEWARE!
by mmmmmnnnnooooooppppppppppppp on 2018/12/27 10:56
I have had multiple orders with delivery or print issues (ordered consecutively) This issues are anytime I add text. I have used the app on each order that has been wrong. Customer service has not resolved any issue. In one case I contacted customer service via email, immediately following receiving order confirmation email that indicated that the photo book I ordered was being sent to my billing address and not my shipping address. Although indicated on the app, the address defaulted at the order point. Customer service asked the correct address, I responded with the correction immediately. I received second email asking the same question again, I gave the address again, I was sent an email saying now my item would NOT make it by Christmas because it was now a reorder (even though I paid for rush shipping), I responded with this concern, heard nothing for two days and receive a final email saying that the item was on its way... to the original WRONG ADDRESS! Separately, I have had the app default and print my billing address on envelopes when I have indicated a shipping and return address. I have not had any issues resolved. So, while the products are very nice and image quality in nice when, you could wind up paying much more that you thought and be scrambling to cover up misprinted labeling. !!!BEWARE!!!
Major Flaw
by Ms. Puggy on 2020/07/31 01:04
I downloaded the Shutterfly app to make a photo book as a birthday gift. The price was reasonable for 23 pages, and there were plenty of unique and fun formats to organize photos and text. There were unlimited fonts of all different styles (the book themes looked good in the previews but honestly didn’t look great in the book itself; I stuck with a plain white book.) At first it was going great until I added the book to my cart and proceeded to order it. Well, the app said that they couldn’t load the book at the moment and to try again. I tried everything- making the entire book all over again, signing into a different account, even deleting and reinstalling the app. Nothing worked. This was very frustrating as I ended up spending several hours on making the same book over and over to no avail. I don’t know what the problem was but we ran out of luck and gave up on Shutterfly. I wouldn’t recommend investing many hours in the app like I did unless you have lots of time to kill and are prepared for the risk of problems with the app. Poor quality- they need to fix this issue in order to gain customer trust. Will not be ordering from Shutterfly ever again- instead I will stick with Snapfish or Walgreens to make photo related gifts. Disappointing.
Photo books need better quality
by Paminparis on 2020/03/26 04:44
I’m a wildlife photographer and I’ve been making Shutterfly books for 10 years. I’ve done dozens. I’ll just say that Shutterfly has great customer service. The program for photo books has expanded and improved. However, the cost has gone way up. My average book costs about $175 after applying codes and discounts. I don’t mind paying for a beautiful big photo book. The big problem is in the quality of the printing. I just got my book of Alaska. My original photos were breathtaking. But the printing was dark, grayish, and contrasty. I got a credit for another book but had to retouch almost all the photos to accommodate the Shutterfly printing process before reordering. That was a lot of work, almost 350 photos needed artificial lightening to compensate for the dark printing. I do realize that the printing is set and runs it on a general setting. That’s fair enough. But the settings are too dark, are not close enough to the originals and the quality poor. If I showed you an original photo and then the same in the book, you would not believe the difference. And, yes, I shut off Vividpix, an awful feature in which colors are glow in the dark vibrant. So, conclusion, the quality should be better for the price.
Best customer service ever for this type of service
by Ambrose Buckner on 2020/09/14 00:12
I am a new customer to Shutterfly and to show their appreciation and, I am sure to gain me as a lifelong customer, they showered me with wonderful promotions. Additionally, they went above and beyond to help me with a large (many pages) photo book since I have never used this type of service. They also have a variety of styles, layouts, fonts, etc. and an automated styling service as well as the option to have one of their artists create, style, and organize your book(s). I love that they run regular promotions, as well. My only complaints are: shipping is expensive, once a project is started on the full site, it cannot be edited or deleted on the app or mobile site, third, to experience the full benefits of styling books and other projects one must use the full site. Our laptops are dead, so I created my book, ordered my prints, magnets, and styled a coffee mug on the mobile site with ease. The book just wasn’t elaborately styled as it could have been if created on the full site. I am happy with it, though. I will definitely make more books when we again have a laptop. Takeaway: awesome customer service, expensive shipping.
This app has a lot of glitches.
by Etybo on 2020/02/22 07:35
This app has a lot of glitches. It took me multiple days to get a large photo book put together. The app kept deleting pictures I had inserted into set pages. No where to be found. It also wouldn’t let me delete pictures I decided I didn’t want, to replace with new ones. I needed to use all 200 allotted pictures, so I had to remove what was unwanted. I kept trying to delete the pictures, but would have to restart the app and open my project back up to get them to actually remove. This would cause problems with losing my saved work. Also, the “BACK” arrow button was poorly placed. It was right above the button used to focus in on a specific page or have a broad view of all the pages. I kept hitting it by accident and having to reopen my project, because it had exited me out! 🥴 I finally finished my book at 1am. I started working on it early this morning and had already worked on it other days. I am praying it turns out good... because it cost me about $200 on SALE... and hours on end. It’s a present for my oldest daughter’s 16th Birthday. I am a bit of a perfectionist, but these glitches made what would have already taken a lot of time, so much worse. Hopefully next time I try the app to make another photo book, these things will be resolved!🙏🏼
TIRED OF TRYING WITH CRASHING APP!!!
by LuvBunny13 on 2018/03/26 09:04
This app is the absolute worst I have ever used? 1st I was working on 2 different photo books, then the app started crashing. Everything was ok at first then I noticed I lost one of the books I was working on. No big deal cause I still had one. I worked with it for 3 weeks because the app kept crashing, then it wouldn't upload any of my pictures. Today I try to go in and finish my saved book only to find out all of my info and my book was lost from the app crashing. I have been trying to start all over without a comolaint, BUT the app has already crashed on me 10 times. I can't even put 1 photo in the book without it freezing or completely shutting off. Now you people want a review and for me to refer my friends? You have to be joking. There is no way I would recommend this app to anyone!! I have lost 3 books and I don't think I want to continue starting and restarting every project that I would like to have. The main reason I have been working so diligently on this book is because I want to give it to my mother. My father passed away a little over a month now and I have been trying to make this book of them for her. Now I can't even get that to work! WHAT DO YOU SUGGEST?!? I am very dissatisfied, disappointed and frustrated. Thanks for NOTHING! I didn't even want to give any stars for this app
Never been disappointed
by msmommyfied on 2018/03/28 09:28
You're always getting discounts. If you see something in the offer that would be great for a gift, get it then and save it. The discounts are really great. We've gotten a free canvas print twice now. The emails may get annoying, but I just swipe and delete. When one pops up that catches my attention- I look into it. You can have it automatically download your pics, and they’re there. (Kind of nice way to store your pics). 4x6 and 4x4 prints-are free just for using the app. Shipping only. No subscription at all. The shipping was $22 for they’re highest order number-250 photos. I'm not the person who goes crazy and gets picture gifts and prints for myself or others. I printed a lot of pictures in bulk to have print versions from my phone. Then I see something cool. I got the photo book for "grandma." The canvas (shipping only) I got 2 free 8x10’s and ordered my 2 girl’s school pics to send to grandparents for their wall. I take advantage of what they offer at a price that's sometimes hard to pass up. But overall- great app. Took me some time to figure it ALL out. But it is easy to use.
Terrible user interface
by Rabidreader23 on 2018/07/15 11:47
This app is horrible. Wanting to work on a photo book on my iPad instead of firing up the desktop computer I downloaded this app because Shutterfly won’t let you edit a book in chrome or safari on the iPad. (I don’t have this problem with other publishing companies.) First I am FORCED to upload a minimum of 20 pictures for a photo book (I had 17 for a baby book I am making). Then it automatically populates them into a book and I can’t remove the extras from the photo tray. The book is blank and I have to choose the design AFTER the photos are added. No way to preview designs first. Design choices are cheesy and limited compared to what they offer to work with online. That’s as far as I got before I deleted this app. Waste of my time. The only reason I come back time and time again to Shutterfly is because they offer so many “free” items (but don’t get me started on their ridiculous shipping costs). To be honest the print quality isn’t that great and it varies SIGNIFICANTLY all the time. I’ve had to contact customer service frequently for photo books that have terrible print quality (over saturated, too dark, etc). I definitely don’t see any merit in using this app. It offers no advantages to using Shutterfly other than you don’t have to be on a desktop computer.
Beyond Exceptional!
by sutherlin pride on 2017/11/27 05:18
Customer service! ..incredible! Quality... the BEST!! Shutterfly has the absolute best promos (if you subscribe to their emails/app)..they basically send freebies/deals almost every day! The ONLY thing you ever pay is shipping but that is okay bc everyone has to pay for shipping! Shutterfly was my go-to for my wedding invites, thank you cards, new year calendars, annual photo books, boudoir photo book for my husband to-be, and all of my personalized gifts for birthdays and Christmas for my closest friends and family, in-laws, our-laws (lol) and entire wedding party... I also have a huge family, AND just got married Oct 14! Shutterfly was my go-to source for to personalize all of my wedding gift thank you cards, engagement photo books, wedding photo books, wedding guest sign in book, and the best part, they save all of my photos in a cloud (free of charge like Facebook used to)! Their customer service reps helped me personalize, customize and perfect each of my needs they are incredible! I do my research, and have found that there is no one better than Shutterfly! Trust a bridezilla on this one!
ABSOLUTE NIGHTMARE
by mynameisasecret..... on 2020/06/22 22:56
Ordering photos through this app was an absolute nightmare. The app would take over a minute to load after every button I pushed. It would only allow me to add one photo at a time to the cart before closing me out of the app (sometimes not even one). This was extremely frustrating as I was ordering 180 pictures. The only reason I kept using this app was because the app allows you to get unlimited 4x6 and 4x4 prints. Even with shipping, this allowed me to save about $30 compared to Walgreens. After about 8 hours in the app (not joking, I checked my screen time) I was ready to checkout. When I tried to checkout the app would not let me and kept shutting me out. I restarted my phone multiple times, updated my phone, uninstalled and reinstalled the app, and the problem continued. I eventually decided to try using the website on my iPad. I logged into my account and about 10 photos were deleted from my cart. At this point, I was beyond frustrated and just wanted to get my order placed with what was still in my cart. The website was also extremely slow, but after about 20 minutes I was able to place my order. I wish I had just spent the extra $30, ordered from Walgreens and saved my self a whole bunch of time and headache. Will never be using this app again and DO NOT recommend.
Double cost of items in cart at check out
by 1hopee1! on 2019/12/05 05:24
The price of the items in the cart are doubled when you proceed to check out. Promos such as 5 free magnets don’t materialize, and the cost is therefore not deducted. A mug and 5 “free” magnets cost nearly $18 dollars to ship! The promotions that they grab your attention with in large print, don’t really apply to most of what you want, or you have to buy in very large quantity in order for them apply. I phoned Shutterfly via an 888 phone number which I searched for and found online, and it is completely automated, complete with fake typing sounds in the background. You will never be able to speak with someone. If you want to discuss adjusting the cost of the items, you have to check out and order them anyway, get the order number, and then email to a specific address to explain why the cost of the items you’ve already ordered need to be adjusted. The automated message informs you, that once you email this address, you will have to wait 3-4 business days to get a response to your email. By then, I would assume your ordered items would already have been delivered, and you’d likely have even more trouble getting prices adjusted on items that were already shipped to you! This is garbage. I will look for Christmas cards and photo-gifts elsewhere next time around.
If you care about grammar in your keepsakes, app is not worth it.
by Mado's mom on 2018/04/08 16:48
Got a 6x6 Photobook printed using the app. Carefully typed everything with proper grammar, as this was going to be a keepsake. Upon receipt of the book I realized all the apostrophes had been removed from all text entered, which I did not see when making the book due to the ridiculously small size of the print in preview mode. I went back and looked at another project I had in the works, and sure enough, all apostrophes had been removed from that as well. After figuring out this was an app glitch I contacted customer service and they kindly gave me a credit for the book. Hoping the glitch was temporary I asked if this was something that would be fixed in future; and here is the reply I got: We are sorry to hear that your order did not turn out as expected. We are sorry to inform that we do not have an option to add or prints "apostrophes" in app. However, you can create the photo book in your website account and can add "apostrophes". We would like to inform you that "apostrophes" sometimes will not print in products. Please use full expansion of the word, so there will be no issue with the text printing on the product. Oooookay then. Let’s not get into possessive nouns or pronouns then....I’ll just use the website.
Stick to the desktop
by 2MamaBear on 2018/12/13 17:10
While I love Shutterfly, their process leaves room for improvement, and the app is even worse. No filters on the app for the time-consuming wading through of all the card options? Really? At least the desktop version gives you that to simplify your choices. Both versions need an “undo” and “re-do” functionality since the whole process is about trying what is most visually appealing and sometimes going back to what you started with. Didn’t see any of those types of tools, which meant having to swap photos and constantly re-edit them each time they were moved. I love the card template style options, but you need to allow more customization for the quantity, rearrangement and resizing of photos for more personalized options. I realize the less visually inclined may not produce a project worthy of the Shutterfly name, but it is their family being represented and they should have that option. Busy, and larger families may want to use more than 6 photos without the added cost of gatefold cards. Last, but not least, have an auto-save for those who forget to save often. Having the app crash in preview mode after having spent a lot of time on creating their masterpiece only to find all their work obliterated is not good business.
Good but not user friendly
by Not Impressed 2018 on 2018/05/24 06:28
I like the choices, but the app is not user friendly. It seems easy enough, but there are some major hiccups. For one thing, when you add something to the cart, it removes all the pictures you’ve chosen other than the ones you’ve used. So if you’re getting multiple things, you have to go back through and add all over again. For me, that is a HUGE issue bc I like to compare. So it was awful. Then at one point the app just closed. Either bc it was overwhelmed or I was taking too long. Hence the 2nd issue for making me go back and re-add all the pics I already chose. I already once spent a VERY long time (8hrs, embarrassingly enough) and at the end, after I placed my order guess what? There was no order, and there was no saved work. Awful awful awful. I wanted to vomit. I literally didn’t sleep, and literally spent the entire night doing this. That was my first experience. Tonight I came on here for three pictures that I needed. I saw a great deal. Not only did it take me 1.5hrs, but in the end I ended up spending $55 for my “freebies” and like 5 pictures I got. $33 in shipping. Anyway, it is a lot of time, a lot of effort, and a lot of money. So I’m not impressed.
Placing calendar order
by carrieammo on 2020/12/20 01:17
I first talk to Kishna and she was doing a wonderful job replacing my order for my calendars! She did everything sheDid everything right until my session got timed out. So I went back and then talk to Knox and he added a birthday for me to the calendar but he only ordered one calendar when they’re should’ve been five the way Kishna had said that to begin with. I don’t know what happened so I went back in and ordered four more calendars to make it a total of five and still had to pay a $2.45 charge, I had already been chatting for over an hour and a half between the two people so I went ahead and place the order anyways paying the extra $2.45. That was the difference from the credit that she originally gave me. And somehow when I went back to customer support and knocks only ordered one, there must’ve been some fee that wasn’t taken care of. I was very appreciative of their help and they did an excellent job as far as I can tail. I’ll know more when I get the calendars in the mail thank you very much and happy holidays
Shutterfly blew me away!
by SabrinaKrazyyy_ on 2019/04/11 21:51
This is my first time ordering from Shutterfly. After reading the reviews I thought I would go ahead and try it out. So I ordered about 10, 4x6 photos. And the monthly free scrapbook. The shipping fee is at a great price so I didn’t care. It also tells you what’s the expected date for it to arrive after it’s been shipped. So, after I got an email confirmation saying it’s been shipped, 6 days later it arrives (which is today.) It arrived about a week early than it said it would on the email, so I was surprised. I open the package, and the prints are absolutely amazing. Nothing wrong with the color or picture itself. 10/10 quality. And the scrapbook is amazing, the quality of it is nice. With the pictures you also get coupons for other companies along with it. I can’t wait to give it to my boyfriend for his birthday among other things. Shutterfly is a 10/10 company and I’ve already recommended it to a friend. Now she’s gonna go and print out pictures aswell. Thanks Shutterfly! ❤️
Mobile App Needs Work
by FotoFan43206 on 2018/02/11 21:35
I was trying to create a wall calendar from my phone. You can't personalize any of the dates and you're incredibly limited in the layouts: I remember making a calendar on my laptop a year or two ago and I could change/adjust the photo layout, both by making a picture larger or smaller AND adding text or "stickers" (little illustrations) wherever I wanted. It probably took me SIX hours because the app kept closing on my iPhone and then when I could finally log back in, all of the pictures that I had added/removed from the pool of pictures available to me would be gone and I would be starting over with original pictures I uploaded. ALSO, I would select a picture not being used in the calendar and go to delete it (so I could work around that ridiculous maximum number of uploads), only to be met by a pop-up telling me the picture was being used elsewhere in my book and did I want to delete it? Well, I knew I wasn't using, a picture of my dog, for example, so I'd drag it to the trash and *POOF!* a picture of my nephews would disappear from the calendar page I had already designed...but my dog's would stay?! Took WAAAAAAAY too long to complete this project. This app needs some serious help :-/
Shutterfly Review
by Winniero R on 2020/11/07 22:41
The products sold by Shutterfly certainly deserve a 5 star rating; however, the instructions fall flat when it comes to the design a person has to choose for his/her project. Particularly, when it involves a book. Ideally, I would like to understand how to edit out/in pictures initially chosen for a book. I would like to see some direction for replacing a picture from front cover to inside and instruction about inserting captions with pictures. Very recently I ordered 3 books. With the first 2, I was winging it and had no idea what I was doing, so the product was my own making and not that pretty! By the 3rd order, I found a few more instructions and it will be an improvement, but not ideal. Again, I have to blame myself, BUT I hold Shutterfly responsible because directions should NOT be so confusing or absent. It is written as though everyone understands - well, everyone is not as tech savvy as you think. I’m not ignorant, but I certainly feel that way - especially when it comes to ordering books from Shutterfly! So, please hire a tech writer who knows HOW to write for the masses!
Photo Book in App can’t be printed for local orders
by CatJA2020 on 2020/09/13 00:39
I have orders a lot from Shutterfly and I was excited to make a honeymoon photo book for my husband for his birthday. After spending 3.5 hours getting the perfect book together, I realized I had used local photos instead of ones that were uploaded to Shutterfly. I contacted customer service and they told me that from my photos I’d be able to know which were uploaded but I first had to reinstall the app. I saw an update was pending so I did that and it didn’t work. Another customer service rep said it was different and I needed to delete and reinstall. I did this. I still couldn’t place the order for my book. Finally I contacted a third customer service person who told me that my only option was to do the whole thing again from scratch after I had uploaded my photos. There is no way to load them to your account after you have created a photo book. I asked why the photo book creation would allow me to get photos in this way then, and wasn’t given an answer. My frustration level was through the roof. I now had to spend another 2 hours redoing the book. Be careful if you’re making a photo book to be using photos you have uploaded!
App is frustrating - don’t try to make a book!
by Momofour+1 on 2020/02/01 12:36
I spent hours trying to make a photo book from my phone. Once I chose the 200 pictures and hit next, it glitched and I had to start over. This happened twice. Foolishly, I was determined and thought it’d be easier to create a folder on my phone & just ‘select all’ to upload the whole album. So, I once again went through a year’s worth of pictures and created the folder of 200 pictures on my phone. I uploaded what I think is the whole folder to create a Shutterfly album. But when I point Shutterfly to build a book from that album, I realize that the book is missing half the pictures! Randomly. So I choose the plus sign to add more pictures. And again, go through the pictures to see what it’s missing to select them and bring them over. Once they are all selected, the thing glitches again and brings me back to the home orange Shutterfly screen! Now I remember why I haven’t tried using the app in years. I hate to waste time and I literally wasted about 4 hours for nothing. No photo book to show for all that effort. I never got as far as to organize a page or two or add a caption! All that to just get the pictures into the book that didn’t even work.
Placing an order
by Lilrun on 2019/01/12 17:58
First of all the shipping costs they make you pay is ridiculous! There is NO free shipping option. Minimum they make you pay is $27 for economy shipping which takes about two weeks. Then I tried to change the amount of birth announcements I was buying and couldn’t. Tried multiple times to change. Also, have the 10 free magnet deal happening but every time I got the magnet made the app shut down and the magnet I created wouldn’t save. I tried 20 times. I’m very annoyed with the app and the options it gives you and or won’t let you change etc. Plus they lost my Christmas cards. Not just regular Christmas but my first child’s first Christmas cards and all they gave me was a stupid refund or the offer to remake my cards but by December 24th with no Christmas cards why would I want them remade. I was supposed to have received them December 18th. They didn’t offer to allow me to make new cards with the same discount I made my Christmas cards or offer me anything other that the refund. After about 5 emails they offered me a $20 coupon which as you know covers nothing after shipping. Shutterfly is a rip off.
Handy but difficult to manage
by Capemayer on 2017/11/19 06:35
It’s great to have an app to conveniently order pics off your phone but it’s very difficult to manage to do a book project. Navigating the options, editing photos bc when they were selected the app automatically cut off part of the original pictures which was often people’s heads , and trying to figure out what you’re supposed to do, or pics weren’t clicking and dragging to move etc. was extremely frustrating.( had to move to my laptop for that but ran into the same problem there ) Also when ordering free prints, after placing the selected photos in the cart, I wanted to add more pictures and there was no obvious way to do that . So I had to place the order as it was and then start another order which was annoying. Also the advertising said 50%off photo books but as I torturously made a 50 page book at checkout it only took 25% off bc of the 8x8 book size I chose . After several hours trying to arrange the book in order ( bc the book program randomly places them ) and fixing cut off heads I was afraid to change the book size to get 50% off and have to spends hours editing again.
NOPE
by Ash L.G. on 2018/05/07 04:27
I don’t think I’ve ever been more frustrated with an app... So I had a coupon for a free 8x8 photo book. Uploading the photos went smoothly, but it all went downhill from there. The following things happened over and over (until i just gave up): half of the pages would just be cut off without the ability to scroll up to see them; it wouldn’t allow me to add new pictures; I would choose a layout for a page and the next time I came back to that page it was a completely different layout; if I removed a picture from one of the pages to select a different picture, the style on that page went away so the whole book had decorated blue pages except for that one white page (and reselecting the style to fix it changes the layouts of all of the work you’ve done already so you have to go back a resize all of your pictures again). The most frustrating thing was that the cover and title page stayed blank no matter how many times I edited the pictures/wording/fonts so I couldn’t see what it would look like. I seriously wasted 4 or 5 hours trying to figure all of this out, and then i finally gave up cause i felt like throwing my iPad at the wall. Oh, and the “free” 8x8 photo book will actually cost you $8. 😑
Household Staple. For real tho.
by My 2 ¢ on 2018/06/09 17:53
Shutterfly has been my go-to for pictures and personalized products for 5+ years now. I appreciate the ease of use and their selection never seems to disappoint! The app makes it easy for my procrastination-prone attention span to quickly select and order free prints to keep the fam in the “my-kid-is-growing-too-fast-I-can’t-keep-up” updates (and my few and far between letters, but no one minds BECAUSE THEY HAVE A BUTT-LOAD OF PICTURES! Win-win.) Free (well, shipping costs) also means less excuses to put it off, which I obviously benefit from. Quality is always awesome as long as I am aware of the dpi and resolution of the pictures I’m using- I mostly use my phone camera and haven’t had any problems (and I’ve ordered tote bags, books, prints, art prints, magnets, greeting cards, announcements...). Now if I could only sit down long enough to put together another book. Oh wait! They save your progress on all your creative endeavors!! Really do appreciate the convenience Shutterfly affords it’s customers- it truly is a staple in my home.
It’s the little things...
by Xiao Ling-Sai on 2018/06/17 16:06
Love using this app. It’s super easy. Have gotten the usual stuff I’m sure most people get like photos, Christmas cards, and address labels made, but I’ve also gotten some really lovely gifts too like deck of cards for my sister with pic of us as kids being silly, jewelry box with my husband’s grandparents photo on it for his aunt after her mother died, and a pen holder for my husband’s desk with one of our wedding photos on it. Plus, we’ve got canvas pictures, a puzzle, photo book, and a notepad. My mom loves her coffee mug covered in photos of my sister and me from when we were little. It’s nice to see a pic of family when you’re having a hard day at work and you reach for a pen or a cup of coffee only to see happy memories suddenly... makes you remember why the struggle is worth it all. The winter holidays will be here soon enough. It’s a wonderful time to let people know that they matter and that you haven’t forgotten about them by sending them a card. That’s next on my to do list. Thank you, Shutterfly!
Not clear enough
by Shannon...K on 2021/01/04 03:04
I appreciate the creativity of concrete photo objects that I can access and create here. But it’s tough to find what I’m looking for (too specific on the words pre-chosen for ornament designs, announcement and greeting cards) and difficult and frustrating to work with discounts and individual shipping fees. Discounts often rule out certain designs within a type of item, but I have found no good way to sort those, and done the design time only to discover cost was far higher than expected. The shipping prices for economy are crazy high. Numerous times I have worked hard to meet a sale deadline only to discover that shipping still knocks it way out of my budget because it’s for every individual item. And if *I* can ship a flat-rate priority box, 2-3 days in transit, for $6, surely you as a company can do it for that or less, especially at 2-3 weeks transit. I don’t object to your pricing things fairly, but I would like it to be obvious and straightforward so I don’t waste my time on things I can’t pay for. Not seeing the final prices until the checkout final screen makes it tough too. Please make it more user friendly.
This App is frustrating and unreliable.
by HastaManzana on 2017/12/11 03:09
Last December, I created two photo books and a card with no problems! This year, I was determined to make one book and a card, but the app I used last year had to be “upgraded”. Since 2 December 2017, I attempted to purchase the album and customized cards I created, but the new app had several grave problems. First, the work that literally took me hours, would not save, so by the time I reached the purchasing part of the process, I had nothing in my cart. That happened the first day. Frustrated, I waited several days and began again. This time, the items that I placed in the cart were there, but, I was unable to make my purchase because the app “encountered a problem” and after three tries, I gave up. After about half an hour, I attempted to make the purchase again. Same problem. So, I returned the following day. Nothing was in my cart. I had to start again. And, unfortunately, I had to try to redo both the card and album more than five times. If I had been a different person, I would’ve given up and tried another company. This last time was the charm. I made the book and the cards and was able to purchase them tonight. Next year, I’ll try another company. I do not recommend this app!
Now Has Issues!
by Kathryn8888 on 2018/12/08 18:05
I’ve used and loved this app for a long time (see review below), but for the past two months anything I try to order is a waste of time. I go through all the steps of creating my product of choice, as soon as I’m finished, if I select Preview, or Add to Cart it throws me out of the app. The first time I thought it was a fluke. I’ve tried several times and it’s two months later and it’s still happening. It’s very annoying to add 5 photos to a collage only to for the app to crash. I’m not wasting my time anymore. It’s too cumbersome to do it online on my phone. I could use my laptop, but I don’t get the app bonuses. So, until this is fixed, Shutterfly has lost my business. No more testing with collages, single photos only. But, I’m only going to test it for so long before I just delete it. I've used Shutterfly for years and have always been pleased anything I ordered. This app is very easy to use. My one critique is when ordering prints, I picked the photo and size I wanted, added it to the cart and when I select continue shopping, I get returned to the main menu. It's not a big deal, but I'd kind of like to stay in the section I'm shopping in when I add an item to the cart. Easy enough to hit home when I'm done. Still love the app.
Rating Trends
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All Versions
4.0
365,059 total
 5
294,430
 4
31,771
 3
14,471
 2
9,607
 1
14,781
Current Version (11.3.0)
4.0
312,359 total
 5
260,306
 4
25,385
 3
10,773
 2
6,871
 1
9,024
Version History
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