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App name
myAT&T
Description
Now, staying on top of your AT&T accounts is much easier with the myAT&T app. • Check data usage: Want to keep tabs on your wireless or Internet data usage? Open the app to check usage on the overview screen. Or, use our today view widget to keep it constantly visible. • Pay your bill: Never miss another payment. View/pay your bill in the app. Tell us how and when, and we'll let you know when your bill is ready. • Upgrade your phone or plan: Pick it up in the store, or have it delivered to you. You can also make changes to your plan right from the app.
Worst ever!
by Iamrgtrn on 2019/06/19 07:01
One of the worst apps AT&T has had! Difficult to navigate because hyperlinks are so unclear as to what they are for and then trying to go back to start over is frustrating because you go back and it takes you somewhere else. My DirectTV and phone accounts are supposed to be together for payment but isn’t and then you can’t tell if you are in which account you are in. Hate it!!
Apparently this tech company can’t make their website work!
by Dvatc on 2019/06/19 06:23
They’ve had issues for over 1 week. Can’t access any accounts through app or online! Terrible
Never works
by Kbaatz87 on 2019/06/19 03:42
So I’ve had AT&T for maybe... 8 years maybe longer and just within the last 2/3 months the app is never working. I like to check my data, call logs and such and it NEVER works! I finally got to view it for maybe 30 seconds and booted me out of the app saying once again, oh maintenance and not responding or whatever! It’s very annoying! I would love to just open the app and look at what I need too. Def need to step up their game or I’m debating going to another provider who I don’t have to worry about never seeing my usage.
Stupid
by change providers on 2019/06/19 03:21
Devised by a fourth grader. A really dumb experience for a user. The developer ought to be in another business.
Can’t log in
by wbadger90 on 2019/06/19 03:12
Not sure if from app upgrade but I select my account and nothing happens on two different devices.
Too expensive
by DustyandJan on 2019/06/19 03:09
Att is really expensive. I pay way less with 5 t mobile phones. I pay t mobile 205 for 5 phones and 3 of the phones have installment payments. I only have one phone with att phone and it cost me 138 for the phone and installment payment. I have had a lot of problems with att over the last two years. I could go on and on. I have better service and less call drops with t mobile. My calls hardly ever drop now. Mainly when I am on the phone with att or directv which is part of the att family. I couldn’t get service in my house or at my church with att and both are in town not out in the country.
Horrible App
by Marcnatx on 2019/06/19 02:54
ATT makes no effort to provide a decent app that enhances the customer experience. Bugs and unintuitive.
Confusing
by Rbamd on 2019/06/19 02:41
I want to pay my bill that I got in the mail but I don’t see it on my app how to do that.
Disappointing
by Adrian11E on 2019/06/19 02:40
This app has potential but it’s only good for showing you your balance. When I click to view my bill it lags for a long time. Frustrating!
Maddening
by Pinnieaddict on 2019/06/19 02:07
I keep trying to sign in- but every time it gets to the “let’s just double check to make sure this is really you!” Page, there are two send buttons! It won’t respond to either! I keep pressing and pressing and NEVER get a text. So irritated! Would like to pay/check my bill people but you are making it impossible! Fix the bug please!
Too many errors
by heyyyyyyysbbabba on 2019/06/19 02:04
Every time i try to do simple things it says i have lost connect or they couldn’t pull up what i wanted and they will work on it.
Nice!
by Zatraé on 2019/06/19 02:04
Gives me easy access to check my account, schedule payments if I have other bills in line, etc.
Criminal Customer Service
by BillhatesAT&T on 2019/06/19 01:56
Trying to liberate our family from your corrupt enterprise. We’ve stupidly been customers for 10+ years with 5 lines. Your systems are corrupt, you’re holding us hostage as we’ve paid off our bill yet you will not unlock our phones. I am losing business due to my phone being inactive. I will spend the rest of my days on earth dissuading people from joining your network.
Does not work
by RaceRyan on 2019/06/19 01:44
Spinning icon indefinitely. Garbage. I have been a direct tv customer since the beginning. This app and AT&T make me want to cancel service.
Not a happy camper
by Bilked in Bama on 2019/06/19 01:39
Not happy my bill just went up. I was lied to by the guy at the AT&T store when I got my phones & y’all just keep costing me more & more. Not happy at all right now!
Worthless
by AC_AB on 2019/06/19 01:07
Constantly slow, always loading, asking for triple verification, like just let me pay my overpriced phone bill already and stop trying to act like you keep ANYTHING secure.
Bill
by Jeffe613 on 2019/06/19 00:43
I’m tired of my bill always climbing.
Disappointing
by 761507 on 2019/06/18 23:58
Absolutely terrible tv on app. You can’t delete things recording. You have to delete app then it won’t work again without jumping through hoops and doing on line chats, etc. Beyond frustrating, thinking of changing my service.
Garbage
by SchuDTD on 2019/06/18 23:09
Can’t get past the two step authentication. It asks which line I want a text sent to and then I can’t click “send”
Love my Att
by Nolahorserider on 2019/06/18 21:54
I have enjoyed ATT since 2003. Great service and professional assistance.
AT&T Spam Alert is so annoying!!!
by scswfs on 2019/06/18 21:12
I hate this. STOP THIS NOW. I use Robo Killer and they don’t annoy me with these constant phone calls. Robo Killer is much classier!
TERRIBLE
by Champmurval on 2019/06/18 21:10
I can never access my account. I go to my local ATT store and they also have difficulty. At one point they connected my account wit a complete stranger. Now I’m locked out.
Perpetually loading!
by Amylouwho1977 on 2019/06/18 20:53
I don’t know what kind of update was done, but ever since then anytime I click on one of the features it just loads and loads and loads and never actually does anything! I can’t do anything on this app. It is completely non-functional.
Billing problem for 4 months at least!!!
by Very Flustrated!!!! on 2019/06/18 19:42
It has been a nightmare the last 4 months!!! We may have talked to like 5 different reps about our bill. Showtime was to be free when we got our phones 2 years ago. Never got that. Then we got Showtime guy says no charge your right. Ok so he was gonna credit the 2 months charged. We called again, lady said oh she would credit showtime! Nope!! So then the contract was coming to an end. Mind you showtime never did get credited. Ok so now our contract is about expired and our bill was to go up considerably. I called in to cancel due to all the frustration and them not doing there job. They didn’t want to lose us as a customer. I said only way we stay is if that 40.00 in showtime is removed and we keep our bill what we’re paying now or less. So still to this day, the showtime charges that weren’t to be charged to us, still on our bill. I’m to the point of possibly doing contacting the Better Business Buerau, States attorney, Attorney Generals office, my Senators, Governor. It is so so flustrating!!!! We are looking into a different provider!!
Money12zz
by Money12zz on 2019/06/18 19:03
Hate the service, I only get 1 single bar unless I’m walking around trying to get service to use my phone. I will never use AT&T again.
This App is Junk
by Diddy101 on 2019/06/18 19:00
This App is a piece of junk just like their service. They have a chat option on the app. I tried to use it after they raised all their data plan prices, without notice, and like their cell service, it's a jittery, piece of junk that freezes and forces itself closed. No wonder they ruined Game of Thrones, ATjunkT ruined everything they have ever touched, I'll be switching to Verizon as soon as possible. Twenty years of torture is too much, I could have as much fun running in traffic as I can being an ATcrapT customer.
Sub par
by We'll be right back on 2019/06/18 18:17
I’m giving the service 3 stars because the last 6 months their signal strength is down to 3 bars where I live and on most days I can’t make a phone call or get on the internet but as soon as I go to my job I have 5 bars so it’s not my phone it’s their signal! If they fix the issue I will come back and leave a more positive review but until then I’ll stay at 3 cause I can’t be on my phone at work 😏
Pay my bill !
by karettabrowning on 2019/06/18 17:34
No stars. Trying to pay my bill . Keeps asking to rate. Just want to pay my bill !!!! One month Trying to pay my bill!!! Karetta Hubbard
Horrible Service and Privacy Protection!
by ApocalypseOne on 2019/06/18 17:31
Not only were credit card scammers able to access my AT&T account, ever since then, my wife and I have had nothing but inconvenience after inconvenience in trying to access our account. Apparently they don’t know how to distinguish scammers from actual paying customers!
Rarely works
by lotuspalm on 2019/06/18 17:26
This app only works sometimes, it will not load many times. Other times it does not load current information, for instance, last month it showed (for 2 weeks) the previous months balance. I have 4G, so it should work anytime I am at home.
Crooks
by khashfaily on 2019/06/18 16:43
AT&T are a bunch of crooks. They disconnect services after taking funds out my account or they fail to stick to their auto payment arraignment and yet still disconnect and interrupt my services and still charge me a restore fee even though it’s their fault payments arraignment are broken. I’m spent well over 4 hours just this week trying to fix their mistakes and on top of that they want to charge me $35 to restore services they shouldn’t interrupted anyway
Horrible
by A. Cissell on 2019/06/18 16:10
Continually locks me out of my account. Have to keep changing passwords and setting up new accounts. And every time I change the password, it will work for about a week or two and then does it again. Absolute infuriating.
Reliable
by Manyman72 on 2019/06/18 15:46
The only thing I do not like is even with the fingerprint access you are asked the password of the account.
Smh
by mhmjay on 2019/06/18 15:30
Not a study payment amount 🤦🏽‍♂️
My bill is wrong
by papiny10 on 2019/06/18 15:08
I don’t understand why or how but why is my bill 793 when it’s normally 345
Useless
by Katiediddidit on 2019/06/18 14:52
I’m not sure what the point of this app is anymore. My data usage is never available which is the only reason I’m opening the app in the first place, and I have to enter my password AND Touch ID every time I open the app. Useless. I’m annoyed enough that I’m thinking about switching to a different wireless provider.
Great!
by MomofSarge on 2019/06/18 14:08
Easy, fast, user friendly! Have used app for ages. Pay from anywhere, during time that would be wasted. Efficient
Not happy
by mad at at&t on 2019/06/18 13:18
Did not sign up for auto pay. Somehow app just applied auto pay and charged my account. Account was over drafted hundreds of dollars. Thanks for nothing AT&T!
Can’t access app for paying bills even with WiFi
by Pangea960 on 2019/06/18 12:53
Every other app is working. Even other tools in the app are working. I’m connected to WiFi. It’s working. But I can’t pay my bill because the main face of this app isn’t working. Let me know who to forward the late charges to.
Your app is stupid!
by Nabybri on 2019/06/18 11:54
I have logged in every month in order to pay my bill from my phone and every time I try to come back and get in the next month it won’t let me in I have to change my password I also have my thumbprint on my phone and again I’ll login every month to pay your bill and I cannot get in your stupid app fix it and then leave it alone
Internet not so great
by Nickname taken 10 tries on 2019/06/18 10:01
All my apps seem to work just fine but my ATT app takes forever to load and even times out in many places when in the app. Our internet has slowly declined and as much as I hate Comcast we are reconsidering making the change as we have to call several times a year now to have someone come out and determine that an ATT employee has done something in the main box located a mile away. Frustrating!
Worst Ap ever
by c3mq on 2019/06/18 10:00
Can’t access my phone bill. It won’t get off my tv bill. What a disaster.
No good
by benbrokaw79 on 2019/06/18 05:59
Lags, freezes, unresponsive. Chat bot is horrible. Can’t get anything done with this app.
Terrible
by Foxgbh1234 on 2019/06/18 04:26
This app doesn’t work. It doesn’t load anything and freezes up every two seconds. Don’t even bother to download it. I’ve re-download it about four times and it never works.
Too much glitter, too little substance
by MAFinOKC on 2019/06/18 03:36
On the iPad, the app is balky and you have to tap a link several times before it actually works. And the account-linkage function is circular & incomprehensible. But the worst thing about the app is that the constant GOLLY-GEE-WHIZ and WOWIE-ZOWIE-ISN’T-THIS-JUST-TOTALLY-COOL-&-EXCITING & the relentless redirection away from actual useful information back to the COME-&-SPEND-EVEN-MORE-MONEY pages is frustrating & ultimately infuriating. I know that all 3 of our phones are eligible for upgrades, but 20 minutes of trying to get more info about it has been utterly futile. I keep getting redirected back to “DON’T-WORRY-SPEND-MONEY.” This is completely deliberate, of course: AT&T has no interest in you the consumer, only your dough.
False information
by will send larer on 2019/06/18 03:17
When I purchased the X phone I was told I could get the right free. When I said ok then I was told i needed to add another line and I stated why would I do that since I have 5 devices I could add and I’m not using all 5. I was then told I could cancel the new line after 3 months. When I could out how much I had to pay for the line after not using the phone for a year I decided to cancel and was told I couldn’t or I would have to pay a penalty. From the first week the X started messing up. I couldn’t get the magnifying features to come off the screen. Took it in and there solutions was to power down and not use that feature any more. I hadn’t use it anyway. The touch screen would stall not work so I powered it down again. Then when watching the weather the phone would power down by itself and come back on. Didn’t think much if it until it started happening more often and I call 611 was transferred to someone from apple support and was told to take the phone in while my warranty was still good. I didn’t like the thought of going back to apple store so I waited a few weeks. Went on vacation and the phone went out powering down and would not come back on. It was flashing late at night because I had it plugged in hoping it would charge and come back on. At the time I didn’t know the phone was dialing 911 on its own. It fail late one night and I could hear the 911 operator but the phone was black. I went to the apple store to have it fixed with my warranty but was told I needed to pay 300$ to get the glass fixed because I caused the crack. While sitting outside by the pool underneath an umbrella my phone started to get hot so I decided to get up and the heat from the phone surprised me and I drop it face down on the table. I got a small crack on the face. That’s how I caused the crack. I was then told I would need to pay another 400$ for data transfer, so I thought I’ve heard enough and left. Well the phone continued to fail 911 without my knowledge and the police showed up at my house at 5AM wanting to know why I keep calling 911 and not talk. I told them it was my phone going crazy and no one would help me with the problem. I stopped charging the phone I’m a supervisor and the number connected to that phone I’ve had over 20 years and now my family, relatives , employees, all had to be given the second phone the 8 number that I wasn’t using. Now I’m forced to keep the line and none of my calls for the other phone number transfers. I chose a payment plan and now I’m paying for a phone that doesn’t work. After being with ATT for many years I’m about to change all phones/ devices and have all friends and family do the same. Thus is not a company I want to be part of that deals with customers this way. I’m very disappointed in the service and the length/ lies the employees will go to in order to get paid or make a sell .
Poor customer service
by disappointedatATT on 2019/06/18 02:28
I’ve had issues since March with my DirectTV app on my iPad and iPhone. I’ve called customer service about 28 times and have yet to get my issue resolved. I always get someone will call you back and no one ever does. Worst customer service.
App is crap
by concert buyer on 2019/06/18 02:25
Don’t use, never works correctly
One of the worst companies to deal with
by debor@h on 2019/06/18 02:14
I received an exorbitant bill and called the number for AT&T to find out what the details were. Two hours I was on that call giving my information to the first person, the second person, the supervisor, the specialist and then was put on hold until time ran out and my call was never resolved
Annoying
by alemany2 on 2019/06/18 01:52
Request password every login regardless of me enabling Face ID & remember my password. App is right up to par w/ knowledge of local sales rep. About to say... Bye att
Customer Sevice
by Tbirdy01 on 2019/06/18 01:10
I spoke with Shekayia today and she was wonderful and was able to show me and explain to me my bill! 5 stars, would recommend her!!
Horrible experience
by jerlencia on 2019/06/18 01:05
I have literally been dealing with att for a while now and I have ran into the biggest and most inefficient service a customer could possibly experience. I have talked to 12 different agents and 3 different supervisors I have went Into the store twice and still have not gotten any help. I haven’t had any thing resolved besides a bunch of let me try and help let me call customer support let me try this and let me try that this experience have been so stressful for me it’s ridiculous yes I am very very irate. Not to mention after the whole entire experience and me having to return a phone I am stuck with getting told that I will not be charged the full amount of a phone that I don’t even have nor does it work.so when you ask how my experience is this isn’t even space to explain the pain and inconvenience this company as a whole had caused me! So if there was a 0 to rate my experience it will definitely be that!
Worst phone company in USA
by H.pulu on 2019/06/18 00:42
I change my service to these theft company. They offer me a plan $140 a months. I been pay every months $450.00 to 500.00 for almost 6 months. Don’t recommend these sh—.
Great service
by EDWINBENZO on 2019/06/18 00:00
Austin was super friendly and professional
A mess
by Jackfetch on 2019/06/17 23:46
These last updates have made a mess of the app. It used to be pretty streamline.
Dysfunctional App
by Slurple584 on 2019/06/17 23:46
This review is solely for the app and functions within the app. This app is all over the place, it constantly has you re-login for every item you click. I have my username and password saved so that I can quickly login, but the app constantly logs me out and when I try to login again it says I have the wrong information when I’m using the same exact username and password. It’s unbelievably difficult to set or reschedule appointments for this reason. The app crashes all the time and it’s super difficult to navigate the app. AT&T app designers please update this app and the website so that they’re functional.
Mostly satisfactory with one annoyance
by GV3 on 2019/06/17 23:44
I use the iOS version of the app. I’ve been with AT&T for almost 10 years, so I’ve seen the app go through many changes. The latest version offers a fairly intuitive and easy experience; however, there’s one thing that bugs the snot out of me. The dashboard/home screen needs a “pay your bill” button. Yes, it only takes an additional tap to get to it, but when I pay my bills, I like to do so quickly. Like, fast. I want to spend time with my friends and playing my guitar, not with my mobile carrier. Sorry. I’m sure many of you folks are super cool people with Fun for a middle name. But, that extra page load is annoying. Please. Help a guy out. Cheers.
Widget Doesn’t Work
by Zorlack on 2019/06/17 23:28
The widget doesn't update on my Xs
A very pretty boondoggle
by steamed! on 2019/06/17 23:24
Well, it look slim & cool, until you try to use it! Want to look at your universe billing? Or wireless bill? Or direct tv bill? Good luck! Log out and back in with diff uid & password for each. Not the seamless or user friendly experience Randall was hoping for! This is the kind of functionality I’d expect from a government run operation.
Crappy customer service
by you dontwant to know on 2019/06/17 22:26
I have been on hold for chat to transfer me to billing for over 10 minutes, was disconnected and now can’t reconnect
Won't log in.
by Bangsmith on 2019/06/17 22:14
This hasn't let me log in since the last update over a month ago. The regular website forces me to enter a code everytime I use it now,so I wonder if the app is simply not compatible with that. In any case, ditch the app and use the website, which has a built-in link in 'Settings-Cellular-Carrier Services'!
Worst service
by jennyhatesatt on 2019/06/17 21:58
I’d quit my service if I werent so lazy
Extremelly hard to navigate, slow and crash often
by miquinha3 on 2019/06/17 21:52
I dread everytime i have to use this app or anything ATT internet related. Never works right, slow and complicated. One would thing i company as big as ATT would have an app/site that actually works
Zero stars not an option
by dontwastemytine on 2019/06/17 21:20
Information didn’t update for months, can’t access account ever since I added an Apple Watch..
Annoying
by ayeshamontez27 on 2019/06/17 21:02
I hate how when I try to check things out or pay my limit logs me right out
Not Consistent
by Jatuti on 2019/06/17 20:51
This app used to be great for checking the account. Now when I sign in it doesn’t automatically update. Just like with everything else AT&T, it has gone WAY downhill
Slow and constantly hangs up.
by Wow still not ver good on 2019/06/17 19:24
I deleted this app once before and just decided reload hoping these problems were being dealt with. I mostly come to check upgrades and when I look I wait I wait and I wait for the app to move from circle jerk to where I can get my info. Goodbye again not worth the wait...
Stop hounding me
by pop-up killer on 2019/06/17 19:10
Stop hounding me for feedback and reviews. As I'm sitting here poking on buttons in your app that don't respond and take me in circles it would be great if you'd stop hounding me for a review. I hate you att. If your actual speed and signal reliability weren't so good I'd leave you in a heartbeat, because the user experience with your sites and apps is just terrible.
App
by Spitfire 67 on 2019/06/17 17:48
The AT&T has the best phone apps and lets you see the billing and useable data pay your bills and you are in control
Chat
by gbmljfsg on 2019/06/17 17:39
No one answers the chat
Not happy
by josephine 85 on 2019/06/17 17:14
I have been with att for years every month I have a high phone ! Once it because summer I have absolutely no service any where mom not able to make phone calls and my text messages either don’t get received or won’t send out ! I’m honestly thinking of switching to sprint
Quit changing it.
by Rrddpatwtoaos on 2019/06/17 17:00
The app seems to change every time I open it. Stop. Now you’ve changed the support options and the “live chat” won’t even show up. It’s broke. And on the browser you can’t even type. There’s no text box for you to reply. Fix it.
no better than the company
by Lynn_Kitty on 2019/06/17 16:48
At&T is lousy, and I really mean it. They do not keep my password or id for very often, even when one was made by a high level tech. Now, they won’t let me create another password: they say on the app “we are problems accessing your account; give ot some time and try afain (909). So, that’s just wirh my main account. With my secondary account (where I do on line ordering) THEY HAVE LOST THE ACCOUNt. Oh, I was using that for saving them as receipts. No mention yet of my time. Not to mention the past, the session with the tech took two hours. Of coursa I do not have a record of the hours and hours I have spent on self help where The app did not do me a bit of good!.
Sir.
by mr happy-not on 2019/06/17 16:27
A real piece of crap...last three versions have been plagued with problems... Trying to log in now to pay my bill and it won’t move past my account number. Quit trying to advertise to us and get your sh!t together att or I’m looking for a new carrier.
Tech support sends you to voicemail
by Jboxer5 on 2019/06/17 16:19
Account locked out. Only tech support can help, they send calls to voicemail. Horrible service, consistently.
Horrible app
by champeny on 2019/06/17 15:59
Cannot sign in to use it.
AT&T and DirecTV billing
by ljhuff on 2019/06/17 15:15
Seriously- AT&T has been billing my DirecTV for well over a year. And yet I am required to have 2 separate logins, 2 separate passwords and regardless of using my laptop or my phone app I am constantly locked out of one or the other because it doesn’t recognize that login & password combination. It is so infuriating. I simply want to pay my satellite bill. Every single time I have to attempt a password reset because it’s not recognizing my attempts to log in. Or I do change with a temporary password & it still won’t allow me to log in. Here’s a hint guys- ONE email address and ONE password for both my cellular service & my satellite service. I can find “which bill would you like to pay” once I’ve logged in. You could not possibly make it more complicated. Get it together & maybe I’ll consider changing my review. When I have to change passwords & logins on a monthly basis a 2-star rating is generous.
Worst service I’ve ever had
by USARULESSUCKITLIBERALS on 2019/06/17 15:11
Purchased 2 IPhone 10’s through AT&T. This company is so big that the left hand doesn’t know what the right is doing. Not to mention the coverage is non existent, every time I use the network it says “poor service connection”, now I travel for a living so I go everywhere, big cities, and small cities. It says poor service connection everywhere, even with every setting turned on for roaming. The App,..... it doesn’t store your login information so now I have to look it up everytime how convenient,...... Not! Not to mention when went to initially sign up/ create an account they said I don’t exist. So I called customer service, all my information was enter wrong so they haven’t sent a bill or updated my account for correct billing. Which by the way was 600 Big ones for 2 months. Actual service should have been more like 50 bucks as there network has no network. If I still didn’t have pay off the phones I would be gone!
Functional but slow
by MickeyMae_Art on 2019/06/17 15:00
It’s very slow—not quite as bad as their website, but still slooww. But I can pay my bill on it so it’s functional.
International calls
by jsg- on 2019/06/17 14:37
Every month I call and block international calls, and every month they are on my bill. I am beyond frustrated.
Bad and getting worse
by tiredofaafcumanagement on 2019/06/17 14:35
Someone is brain dead at AT&T. This app is poor on a good day and just sad every other day. Just try and check anything on the slooooooow internet that this company offers. Try to complain and you have a 50 minute wait to talk to India. Hay AT&T last I saw you are in America. Just a thought.
Terrible customer service
by michellenolan on 2019/06/17 14:23
Ordered service on the 11 an the tech never came to install on the schedule day! Here it is the 17th an still no installation date! Not happy an haven’t even had the service a day yet!
They saved some money with who ever built this app. Would give it zero stars if possible!
by uservvvvvvv on 2019/06/17 14:11
This app has so many bugs. For the amount of money they are making off consumers they should at least have a decent app.
Issues
by Whiskey7172 on 2019/06/17 13:58
I haven’t been able to access it for several days . Actually about 2 weeks . I called the other day & Was told they’re having technical issues. I’m used to accessing it at any time , seeing how my data is being used etc . I have 4 lines of service and I like to keep tabs on this . I was told by customer service that no worries I won’t exceed my data as I have unlimited. However that wasn’t exactly my point . And they have no clue when the app will be fixed .
Horrible
by Spade131 on 2019/06/17 13:36
This app is just horrible. Slow is not even the word to describe to how slow this app is and the lag smh.
App won’t sign in
by muffy and molly on 2019/06/17 12:40
This app used to be ok and I find it ironic that an app for my phone doesn’t work. It hasn’t worked in about 6 months now. Thank goodness I have a laptop so I can pay my bill there.
ATT customer service is the worst!!
by golfx49 on 2019/06/17 12:09
ATT has the worst customer service of ANY consumer facing business
Unreliable App
by Waze runner on 2019/06/17 10:29
Many times when I have tried to log into the app, it just sits there and I am unable to get in. You would think AT&T would want me to pay my bill but their app will not allow me access. Very frustrating!
DOA
by Tim-on-the-train on 2019/06/17 10:13
Just doesn’t work at all. AT&T is just terrible at programming. My AT&T App can’t even open properly. Hi, my name is AT&T and I don’t pay my programmers a living wage.
Difficult to sign in
by Rmlb36 on 2019/06/17 08:44
You have one star. If you made it easier to sign in my app you missed the boat. Nothing is easy using the app it continually refuses to allow me to sign in via Face ID. I rarely check the app because it’s difficult to use. I have several devices I use in the app and it should be much simpler to access.
L569 errors: can’t look at my account
by tsop xela on 2019/06/17 06:05
Every time I try and login I get an L569 error message “try again in a few minutes.” It’s been a few days. Would really like to check my data usage as I’m on an international plan for a trip, but I can’t!
AT&T
by Ciencia1 on 2019/06/17 05:55
Easy to find the info. Fast .
Service bad get 2 stars
by kaprea on 2019/06/17 05:42
Service very bad and slow the app is even worse Change company soon.
Glitchy
by BandwagonR on 2019/06/17 05:41
Fix both your apps or I’m switching. Your CSS doesn’t format well on the mobile shopping page on “My ATT” app and your “Thanks” app always has errors so you can’t claim any rewards......... like never
MyAT&T widget
by scanman75 on 2019/06/17 05:40
The widget no longer works on iPhone says I need to save my password but I login with touchID
Account #
by larnece on 2019/06/17 03:50
My account was change by AT& T and now it continues to show the closed account and not the new one. I have called three times with no change. Every call they tell me it’s fixed. As of today it still show the wrong account number and it is cancelled, I cannot pay my bill or manage anything on my account.
Good experience
by Rebie44 on 2019/06/17 03:32
Love this auto pay over phone thanks at&t
Att app
by bajagitl1 on 2019/06/17 02:58
Liked the old version much much better
Used to be great
by PPLFL on 2019/06/17 02:40
This app used to be great, then one day it stopped working. I haven’t been able to get past the log in screen for months. I tried deleting it and reinstalling it. I can log in on the website so it’s just the app.
Yikes, y’all nerds need Yelp or something
by LizaBorden on 2019/01/07 17:00
People, please, we all know AT&T is, like, the proverbial poster child of customer service SUCKAGE, but this here situation is about THE APP. One can look up practically anything one desires or needs to without having to log into the old interwebs or use the Google machine. You can put your already late bill off for another three weeks(and promise to pay by “Web/Other,” say what!), or you can find that phone number from that missed call with no voicemail from that dude that you forgot to save into your contacts(or, for that matter, call back), like, two weeks ago(so it ain’t in your call log anymore) in your detailed usage history, all by logging in with your thumbprint and typing exactly zero words. And I don’t know about these glitches, notifications, and account issue alerts(or whatevers), but...maybe something IS wrong with your account, Negative Nancy. The Genius Bar is an Apple thing, not an AT&T thing, and even that isn’t populated with a multitude of available “geniuses,” so...what do you think the friggin AT&T customer “service” 24 hour phone center is populated with? Hmmm??
Account switches without my permission
by disgusted customer 32 on 2019/04/27 10:57
AT&T took it upon Their self to put my cell phone into my grandmother’s name and her Internet in my name because by cell phone bill was being sent to her home because at the time I was living there when I started my bee their self to put my cell phone and to my grandmother‘s name and her Internet in my name because my cell phone bill was being sent to her home because at the time I was living there when I started service with the company. Now it has been six months of total confusion I have zero access to my account on the app. We went to the store this week where we were told everything was back to how it was supposed to be, yet it has not updated on my app is still showing her Internet being under me also there are hundreds of dollars that are on accounted for because AT&T has switched so many account numbers and now the account numbers are untraceable. If it wasn’t for me leasing my iPhone 10 max I would’ve left along time ago but that is what companies do to make their customers stay. Definitely a lesson learned so once the phones are paid off I’m just gonna go to a local carrier where you get unlimited for 60 bucks not $160 bills. The app was useful until AT&T screwed up royally screwed up. I went from a loyal customer to a very unpleased still loyal customer.
Fraud alert
by ??? fraud on 2019/05/11 01:23
By far the worse experience my account got hacked I have 6 phones lines which two of them were canceled to get and upgrade they changed my address to a different state when I realize it I called the att and no one knew anything they keeped telling me my phone line were all active was phones for two days after two days they finally canceled the order they knew it wasn’t me but they wouldn’t give me no type of credit for the hassle and for being phone less they still won’t let me get into my account they desactive it, I keep calling the company and no one can’t seem to help me they keep transferring to different dept I have actually talked to more than 10+ representative with in the last 4 days and up till today no one have bothered to return my phone call after I keep getting so disconnected (I don’t know why they ask for a phone number to reach at if they don’t call back)? Can’t wait to finish paying my payment plan go get out of this company witch by the way ived had att for 13+ years can’t even consider a loyal customer for that many year I guess they don’t care... if I can give them a negative score I would!!!!! Gave a 5 star be use it wouldn’t let me go thru lol
HORRIBLE!!!! Waist of space and time!!!
by Phufe' on 2018/10/21 18:33
So for all the space this app takes up on my devices that I can’t open up to use for something that I actually want or could use is irritating just for starters! I have tried and tried to get this stupid thing to work since everytime I get an alert or ask a question it send me to the dang thing and after two years ya still a no go! Even talking to the reps is a waist of breath, they either put ya on hold or you wait for so long it disconnects and then the amazing computer calls u back 25 times that can’t help you do anything either! It’s “great” NOT! I spent 3 months trying to get my money back on charges that I didn’t use for data and that went no where, even went to the store in person they didn’t help either! Best response I got was the Facebook crew, still 6 months later you think I could get any of the money back for paying 4x my regular bill or even the credit because there’s proof it wasn’t my bad, NOPE! They don’t care! But they want you to fix it in this here app that don’t do $:(:$! So even now my own ID for some reason is disabled and for the life of me I can’t get answer as to why how or even an answer on how to fix it!! And why cause it’s still tryin to make me use this stupid APP!!! Please get rid of this stupid thing I’m ready to switch companies just because of the BS, worst part is I’ve been with same stupid company for more than 15 yrs! Way to take care of your customers;(!
Broken promises
by Teaspoon225 on 2018/01/19 17:55
I was talked into changing my grandfathered unlimited plan to my current unlimited plan and combining it with my DirectTV account but receive separate bills. At that time any unlimited plan got special rewards and soon after the offer of free HBO was added to ANY unlimited plan and I was notified by my Gold Status Rewards that I needed to download the HBO app and sign in to start receiving free HBO. It never allowed me to do so and I never received free HBO. I went to the local AT&T store and they are trying to talk me into changing plans again and promised the same things I was promised 14 months ago. The original salesman said that the accounts were linked but he couldn’t understand why I wasn’t receiving all my rewards so he went to get the manager and the manager told me that the accounts were not linked and in order to receive all my Rewards I would have to change plans again. I asked him if he was in my position would he believe what was being offered after being promised the same thing 14 months ago. He didn’t answer but he understood my frustration but didn’t offer any discounts or credits. I chatted with someone through the App that couldn’t explain why the accounts were not working together but offered $25 in credits and wanted me to talk to someone on the phone but I am fed up and tired of being lied to and arguing about not receiving the “rewards” I have been promised in the past.
Broken promises 2!!
by Blazn80 on 2018/02/02 07:05
I had the exact same issue with my phones and billing account!!! granted I did not lose out on the whole grandfathering of the unlimited account (this time) but I have been there with AT&T before as well... they notoriously always have issues with their billing, if you don’t watch it every month they’ll stick it to you! I’ve been with them for over 15 years and I literally have to watch my bill constantly for it to happen because it never matters how many PROMISES or guarantees that you get from them over the phone or in the store, about what your gold perks will be and what will happen and how much it will be! it always changes, not just when the first bill comes, but even the second and third at times, anytime you make a change to your account for sure. But also was PROMISED the same kind of deal with DirecTV and HBO. When I signed up for it, it worked about two months and then I got signed out because of a billing error( of course surprise surprise) and tried to sign back in and have still not been able to, 6 more months ago! regardless of what the people at the store do and it’s impossible to do it over the phone because if you call them over the phone They send you to DirecTV when you call DirecTV they have no idea what you’re talking about And more times than not They can’t even find your account so they send you back to AT&T!!! 🤬🤯🤨
Overpaid for 9 months
by Glltha on 2018/01/13 21:23
I have been with AT&T for many years. I recently discovered that a Customer service agent changed my plan 9 months ago to a very expensive plan that I never agreed to. I initiated the call to try to switch to a less expensive plan for our Uverse , Cable and my husbands cell phone ( all on one bill) and my plan on a separate account. They made the corrections to the first account however on my account I have been overpaying about $90 a month for the past 9 months. I was switched to paperless billing and because The payment is billed to a credit card each month I did not notice the change. As soon as I realized that this had happened I went into my local AT&T store . They were able to switch the plan back to one close to what I originally had but were unable to help with any refund. I called Customer support and wax on the phone with them for 1 1/2 hours trying to request a refund of the $1000. I have overpaid I The last 9 months. The most they have agreed to credit is $138. The explanation of where they come up with that figure-made no sense at all. I gave up and will be switching to another carrier. Being treated this way after 10 plus years of loyalty and thousands of dollars paid to AT&T ,after one of there employees made a huge mistake , tells me they care nothing about keeping a customer or providing a reasonable solution to a problem !!
Aggravating
by Rainbow@2019 on 2019/04/07 21:31
I have been a loyal customer and actually enjoyed Directv for years but sense AT&T bought them out and took over its been one headache after another and now they have the web site so screwed up that I haven’t been able to pay my bill online then they say we can only use their app to see our account information and pay our bill the only problem is it’s not working and ever sense AT&T has taken over Directv I have always received my bill through the USPS so I can keep track of every little thing they try and charge me for I have never in my life seen a bill go up up up over nothing they charge you for channels you never requested like sports Football and I have continued going into my account requesting my paper bill be mailed to me through the USPS and then someone working for AT&T decides they have the right to continue going into my account information changing how I receive my bill from mailing it to me to paperless where I have to go online to look at my bill but if I can’t access my account through this useless app then I can’t see my bill or pay my bill and they aren’t sending it to me through the mail so I can see my bill or pay my bill because they think they have the right to continue changing stuff on my account I am so fed up that it’s about time I just give up on Directv and find a better and more reliable company
Customer Service Training and Integrity Required
by ih8 att on 2019/04/07 11:47
McAlester, OK store customer service is horrible. Entered the store, walked around for a few minutes, was greeted by an AT&T employee that entered my info on their IPad. I received a text message stating there was one person in front of me. I watched another gentleman enter the store several minutes after me. The greeter approached me, 20 minutes later, to tell me that one of the employees on duty was going to help the man that just walked in and then the other person in front of me who has already been waiting 45 minutes would be after him. I guess friends or family of AT&T employees have priority. The AT&T app is anything but user friendly. AT&T makes entirely too much money to have poor customer service, poor software, and poor management. The employees add insult to injury. I’ve paid more money than I signed up for. I’ve yet to see the bill lower than my previous provider (the reason I left the previous provider), as promised. I’d forgotten why I left AT&T more than seven years ago. They’ve reminded me why l left four times thus far (each time I pay the higher than advertised bill). Disingenuous advertising, poor customer service, and an unreliable APP are the epitome of AT&Ts best! Thanks for the opportunity to vent AT&T. I’m sure you’ll get your best customer service representative to address my concerns through the APP that’s inoperable.
Terrible customer service from AT&T
by HEB-W on 2019/05/25 15:02
So I am moving to a new apartment. I call AT&T to have my service transferred. That was almost 16 days ago today. After a lot of back and forth with stories ranging from, we don’t service the area, there is someone living there with AT&T service, I have to call the person to cancel his service, we need to verify from you landlord that you really have your apartment, etc, they set up the transfer for last week Friday, 8 days ago for the hours of 12p to 5p. The service person was to call me during those hours. Guess what? No one called. So I called AT&T on Monday, the first cs person said, yes, there was a service to be installed, let me find out why they didn’t show up. Then he conveniently dropped the call. I called back. A different customer service now says, there was no service scheduled for Friday. I am like what? It was on there 5 minutes ago ... did you guys just delete it because no one showed up? After a long wait, they rescheduled it for 6 days later. I was told they will try and squeeze it in before Monday. It is Saturday, there has been no squeezing in. So I am still waiting till Monday, which is supposed to be a holiday. Such terrible service. And to think I have been a customer all these years, 4 mobile phone lines and internet with them. I am seriously considering moving to a better service provider ...
HORRENDOUS!
by Bwell, Mr. on 2018/05/05 04:18
Unbelievable!!!!!!!! I spent a total of 4 hours on the phone trying to establish mobile service as a new customer. I spoke with 4 different Customer Service Reps and each contact that I've encountered was abysmal!!!!! It's unreal how At&t can allow terrible service to dictate their fate. All I did was attempt to give At&t more of my money for a service their Customer Service team failed to deliver. I would like someone from your Corporate office to contact me ASAP. This goes beyond an apology. My time cannot be replaced and to add more to this soggy ordeal, after all of what my wife and I experienced, the order I placed had to be canceled because of a keying error as it pertained to my address. Needless to say the ball dropped several times. They literally screwed it up each time. Here's a tip to At&t, don't outsource your service if you are unwilling to meet the demand of the everyday customer! I am very disappointed and still shocked to see business being conducted in this manner. At&t maybe its time to fall back on your technological investments, and direct your focus and resources on those who haphazzardly represent your company!!! My credit report was run on three different occasions by three different agents. Three different prices were given to myself to pay for the sales tax on my purchase. Do what's right and make it right!!!! Me being angered due to my experience is an understatement.
Why i am disappointed for the first Time.
by shermancgi on 2018/09/29 14:52
The reason why I am giving you three stars out of five this time is because normally you have been very great with helping me with maintaining my payment and also when making a payment in counseling a payment arrangement due to paying the balance early do you have honor that but now the last time the last person I spoke with a week ago and canceling this payment arrangement because now I’m back into a regular pay. Being gone for a month they told me over the phone they had canceled that arrangement but apparently my account was debited just this morning that very same payment that was to be canceled now that is put me in a financial situation with paying on a credit card that is due next week and now I’m under funds so I am very disappointed that apparently that receptionist who was the man did not cancel that payment arrangement so now I’m stuck trying to keep that creditor from difficulty me on the account and sending me to collections so for this day and time and very disappointed with AT&T in that that receptionist who told me he cancel that payment arrangement apparently did not please give me a call so I can find out who was that day and also tell you again I am very displeasure at this point right now and I hope this does not happen again.
Terrible company
by FlyButter99 on 2018/07/06 16:09
They are a terrible company with awful customer service and self serving policies that don’t care about you as a human being. I was online searching for their multi line options and must have hit the wrong button and deactivated my service. I’ve only had it for 10 days. They charged me to reactivate it EVEN THOUGH I WAS PAID UP UNTIL THE 24th. It’s currently the 6th. I barely have enough to feed my son. The money I had to pay was supposed to go towards baby formula but I need my phone for emergencies and to work so after being on the phone with customer service for over an hour and being told I had no choice but to pay I did. Hoping I can borrow money from family to feed my son and I know I’ll figure it out but the fact that things went down this way and that they make no provisions for customers in situations like this other than to pay or be screwed is abysmal. $25 means nothing to a company as large as you ATT but it is the difference between my son having a meal. Not to mention I WAS PAID UP FOR OVER TWO WEEKS. There was no reason for me to have to pay extra but customer service said their system wouldn’t allow them to reactivate my service otherwise. Verizon May be more expensive but they were always flexible with me and worked with my situation and showed kindness and understanding of human situations. I’m disgusted with this company.
After 20+ years of loyalty and dedication...
by ShiBriLai on 2018/09/21 00:26
This past year has pushed me beyond frustraton. I’ve had the most horrible reception and even more times where my phone just says “No Service”! I have contacted tech-support so much times I lost count in just this past year. Every AT&T rep/tech I spoke with last year said they would research the problem and get back to me, only to tell me that there was nothing wrong and if the problem Keeps happening to call tech-support. Well...I do, and because of bad reception we get disconnected, so I tried the chat online and our chat gets dropped because of bad reception service. After one year of this madness...I finally get a tech that tells me i have to update my SIM card to a 4 LTE SIM. Doing that will solve all my bad reception/no service problems. I’m stoked/excited and wait for my saving grace. I get the new 4g/LTE SIM card and it’s almost 2 inches long where as mine is less then an inch to fit in my iPhone 6 (which they should know). I wish there was a booster they could give to me to help with this, seems they did in the old days. It literally feels like I’ve payed for full service for nothing. Still hoping to get this resolved soon. $40/mo unlimited talk/text/data per line (for 3 lines = $120) sounds PRETTY AWESOME In comparison to $240/mo and crappy reception 60%+ of the time! 😔
OVERCHARGED
by cory32 on 2018/06/02 19:49
DO NOT TRUST ATT IF YOU ARE GOING OUT OF THE COUNTRY!!! I got a text while on a cruise. For $100 use phone while cruising. I called & talked to him and asked at least 10 times was there any way for there to be an overage. He said no the $100 covers it I just received my bill with a $230 overage. I have been on phone with ATT for almost 3 hrs to no avail. I plan to go on FB and on every cruise & travel website I can find and tell them NEVER to trust any of ATT'S international plans. In fact as I work in a school and will be out for the summer I intend to make my summer job telling everyone and anyone who travels not to trust ATT while they are on a vacation!!! I could not afford a cruise it was a gift so I figured if I could turn my phone on for us for $100 it was a little something I could help my aunt with. Now not knowing this overcharge was happening and having auto withdrawal I also got 4 $35 charges from my bank for insufficient funds, ALTHOUGH Webster bank found a way to clear those charges for me. ATT with ALL THE MONEY THEY MAKE OFF US could not wipe this $230 overage!! An overage I asked multiple times if there was any way it could happen and was told no. They kill us with charges then won't fix it when one of their people make a mistake. They say they record phone calls I asked them to listen to it and they would see I was right. Nope still not going to help me. So PLEASE DO NOT TRUST ATT.
DO NOT USE AT&T OR DIRECT TV. Bad companies.
by Mississippi Flash on 2019/06/15 14:58
I have had problems with my billing with both AT&T and Direct TV ever since AT&T took over the billing for Direct TV. I pay all my bills electronically through my bank. I make two different bills both carrying the AT&T name but two different account numbers and different mailing addresses. Sometime both payments go to the same company then they send me a credit and the other company sends me a passed due notice. I have even had my service cut off due to non payment. When I complained to AT&T about it they said the problem was that the billing departments of the companies did not communicate with each other and they were trying to correct the problem but it has been over six months since AT&T took over the billing and it is still not any different besides the fact that you may have your service disconnected because the two company billing departments does not communicate with each other. I know several other people that are having the same trouble as I and they are getting the same excuses that AT&T gave me. My suggestion is to rent the movies you want to watch, listen to the radio or read the news paper to stay up on what is happening in the world and write a letter or send smoke signals to whoever you need to communicate with and tell AT&T and Direct TV to stick their services where the sun don’t shine.
2 complaints and a few compliments
by James_The_Great on 2017/11/17 06:51
Complaint #1: I tried using the app to purchase a case for my phone. The app kept telling me to sign in to finishing my purchase. I was already signed in. Every time I reviewed my order just before check out, it took me back to the sign in page. When I entered my login credentials, it said my login details were incorrect. I ended up hopping on my desktop computer to make the purchase and everything went through just fine. I tried using the app 3x and couldn’t get past the the review order before checkout page. Complaint #2: I also had a hard time using chat feature. The keyboard and navigation took up 90% of the display and I could hardly read the chat window. There is no button to toggle the keyboard down to read the chat window. Basically, the chat experience through this app needs improvement. Compliments: I think the billing section is easy to use. Easy to view and manage billing preferences. I also find the “current usage” section easy to navigate and understand. Also managing device features and changing plans is a breeze.
Difficult to maneuver, takes far too long!
by jimmymac31455 on 2018/08/31 06:15
I wasn't sure if it was me or if it was the app. When I get totally frustrated I call in the big guns, either of my two sons. They are fully grown at 32 and 28 yrs. old and therefore I try not to use them too often as one is married and expecting my first grandchild and both of them have excellent jobs in the careers they chose and both of them travel frequently. Unfortunately my last problem solver(not determined by ability but by location. She got married last year and she has been living in Sydney, Australia for over 5 years and will be continuing to live and work there for the immediate foreseeable future.) This leaves me to depend on myself and the help that the apps themselves give me. That is the reason I need apps that are easily accessible and make it easier for me to find the answers that I may need. Unfortunately this app is not one of the easy ones. Even my boys have had trouble getting around this app. Everytime I need to look at stored records I know I will be bouncing around this site for at least 5-10 minutes. This opinion is wasting more of my time and I wish to stop now with the statement "make my life and this app easier so I can leave my boys alone.
So frustrated. I’d rate lower if I could.
by stevo927 on 2018/06/17 01:01
I have had several issues through direct tv and this app. Direct tv told me specifically that after fees my bill would be one price and it has never been that price at all. They also told me that my password was wrong when I called over the phone to move my service. And asked me a security question that I never would have picked and that I had never even set up. So I then hung up and called back THREE times and was put on hold each time for about 30 minutes each. The next time I got a different person told him the SAME password I told the first woman and he said that was correct. Although she had told me it was wrong. He apologized for the inconvenience from before. But he also told me they were not going to charge me a fee for moving but inevitably I got a 200 dollar charge for moving yet he clearly said I WOULD NOT be charged the moving fee. Then as for this app, I have literally tried to add an Apple Watch to my plan 15 times and it either pulls up just blank white pages as fully loaded or doesn’t even let me push buttons. The live support tells me to the things I just told them I’ve already done and before they even resolve the issue they disconnect in the middle of talking to me. It’s an experience that just keeps steadily getting worse and worse. I’m very disappointed.
Very Poor Service and You Lie !
by Kyote 1 on 2018/05/26 22:38
I took my plan out 2 years ago and you tell me it’s outdated. I have little or no service for my phone or data. I have been a true loyal customer since 1990 but no more as I will start looking at the different plans of different carriers Tuesday. I have asked you to call me back after I called in 2 different times on your supposed recorded line after getting past your automated computer figure, to record the lies your agents told me when I called. One told me the first time I called I had 11 data and two weeks later on the second call after my app hadn’t updated the person told me I had almost 11 so use my phone as the app I have hasn’t updated yet ! Poor service and you lie twice in a row ! Then I get a text that tells me you will slow me down and I had no roll over data. The poor tricks you play on customers just to make more money. I can’t even get you to call me back to prove what they said. All I get is surveys to tell how good your doing and no phone call. Is AT&T that impersonal ? I think you do not have a recorded line or you would check it to prove they lied to me just to get me off the phone and shows your poor almost non existent service ! You are losing customers right and left and you don’t seem to care. No wonder your business is doing so poorly. Brad Whitlow
More broken promises
by Nancee27 on 2018/04/27 01:50
At&t did the same to me. Convinced me to change plans that I was grandfathered in so I could save $5 a month but after a couple months the bill kept increasing. When I called they said they don’t know why but they switched my plan again. Now more expensive than the original one. Now I was locked into a contract. I thought that was the end of that for a while but after a few months my bill began increasing $6-$10 per month. After a few months it was obviously noticeable. When I called the representative said it was due to taxes but I told her that can’t be if I’m in a contract for set price . She looked at it closer and agrees that the bill is increasing and she will give me a $25 credit. I said no,please cancel my plan. She said she couldn’t because I was in contract. I said well you have been increasing my bill monthly there for you haven’t held your end of the contract either. I asked to speak to manager and then she said I could cancel. This company is a crook and takes advantage of consumers hoping you don’t notice and spend the 2 hours of your day calling them .
Att App
by B Briggs on 2019/05/19 16:18
In my opinion I think the ATT APP is the easiest of all the apps I have to make a payment. Even though I haven’t explored all it’s uses I think you can do about anything you need to do with the phones, TV, and internet. If there is something gone wrong with your account, the loyalty department can usually fix it. Even though you might have two go through two different representatives to get something done. My only complaint is recently having two different reps say they will call you back within so many hours and never call back. Also have had two different reps to tell me there are no notes on my file they can read that I told them about on the previous call, then to call a different loyalty rep and they can read them fine and stood by them and corrected my account as previously promised. But over the years ATT has ALWAYS corrected all problems that have occurred. The service reps that come to the house are the best of any I have ever used. I am very pleased to part of the ATT family and they always let you know how much they appreciate your loyalty. Bill Briggs
Pick a different carrier
by DisgruntledCustomer735 on 2018/08/11 17:12
After 7 years of being an att customer I upgraded my plan and added lines for all of my kids. They were running a promo for buy one get one phones... okay that sounds good...Agreed to the plan, waited the obligatory 3 months for the promo to kick in, checked my bill then the insanity began. Found out I was not getting the BOGO deal, AND I was being charged for an additional line on my phone no one was using. It’s now 10 months later, I’m owed more than $600 in credits (and climbing every months) and no one from customer service can give me an update on the status of remediation. Customer service tells me it’s being handled by their financial team and they have no updates to provide...oh but I AM eligible to upgrade my plan to platinum or some crap and add satellite television services....oh joy. If you’re getting this app it’s probably too late for you because you’re already sucked into a contract. If you do take anything out of my rant please just be advised—watch your bill. Look at it reeeeally closely. Call, wait the ten minutes for someone to answer, tell them email their supervisor and make a note on your account if you don’t get a resolution. And, check your bill to be sure the resolution was applied. A lot of overcharging occurs because people don’t look at their bill. Be careful.
AT&T LIES LIES LIES there is NO communication between staff
by bonjohnson on 2018/05/20 01:22
I have been with the company since 2011 now this is the most aggravating insulting non professional business. Every representative I speak with says they are putting my information in the account for the next representative, but when I switch over NOBODY knows dimly....I am 65 I believe a persons word is bond....NOT WITH AT&T they will put a foreigner on the phone that’s supposed to be a supervisor but they are just as unprofessional as the first rep....on top of this aggravation they takes the liberty to CHANGE your accounts I’m ready to speak to an attorney because if I keep my word why can’t they....I have high blood pressure (4) different pills as well as diabetes’s (2) different types of insulin.....every call and every conversation my vision blurrs as well asa fierce headache I told one supervisor Mrs. Lee who by the way did NOT want to be at work that day got me so upset I told her I had to hang up because I felt my blood pressure rising she called back later to inform me MONEY I paid had been lost so they “closed out my account” which meant no phone, no internet, or satellite....WHO does THAT....if there was another service to offer all three ( which I’ve had since 2011) I would switch so fast At&t would be a memory and I would pass along the poor service.....Bonnie Johnson....a LOYAL customer
Best “Pay By App” Out There!
by Smilemkr on 2018/09/03 20:05
AT&T has done it again. Cheers to another service right at your finger tips. Everything, and I mean everything is just clicks away from helping you quickly with completing your task on this app. Not only can you make a few clicks, and your bill is paid, stopped its service or making a payment arrangement, but you can now, order a new/refurbished or used phone that fits comfortably into your already set plan on your account. You never have to speak with a rep. But always have the option to click on the (waiting at your service) online rep. in case you ever have questions or need guidance (which by the way, is always double checked security by the rep). I had my new upgraded Phn the next day, all according to my act plan and never had to talk to a rep once. I did call to c confirm my order though. But, only becpappusle I did t think it was possible to order a brand new phn, without something going wrong... WRONG again! Everything went as smooth as I hoped it could have. Thanks again AT&T! ~Smilemkr~
Scams AT&T uses
by Pat Can Handle on 2018/08/21 06:41
I’m not sure why I am still with AT&T. Just as I saw another person reviewing their service received. They did that to me a long time back with my cell service. They cut/lower prices in other areas of another plan just to pull customers away from plans they were grandfathered into. I couldn’t change it back when it was less than a week before I had changed my mind. Horrible customer service unless it’s to rip off, or take advantage of the customer. They don’t ever even offer additions to plans. They just started advertising that they will help customers identify areas and assist in optimizing bills to help “the customer”. I went and looked at that and it was to add another two lines just to have money taken off one line, then stick it to me at the other end. Takes the point away from a company caring for the customers they’ve say they are helping. I see they are doing the same with TV now as well. Leaving little details out to create larger and unwanted problems for the customer to foot more of the bill(bills) we don’t want. Just took me an hour trying to login because I never want to use the app. After doing so they couldn’t even find the month one of my phone lines was up... Just kept showing how I could pay off the difference or at the moment.
Worthless App and customer service!
by juliegirl1 on 2018/09/27 22:07
I don’t normally even bother writing reviews but feel this one is warranted. I have AT&T and direct tv combo. So I download the app. Now I want to add an Apple watch which requires you to know login info to sync. Ok cool. I reset passwords 5times now and it states it’s not recognizing my account. How bout it not recognize my account when the bill is due?! Because I want to see how long it would take to have service cut off of an account they can’t identify. I wouldn’t even give this app a whole star if possible. Then call customer service. They barely even speak English. So she try’s to get me to agree to add an access line for watch. And but the watch. I already have a watch I just needed to sync with my phone! So she then can’t help me and transfers me to some other line and I have now been on hold for 30minutes. For the cost of phones and service we pay every month you would think someone would have common decency to give better customer service. Freaking ridiculous. I am now remembering WHY I dumped AT&T years ago!!!! Nothing has changed only gotten worse. Thanks for the frustration, aggravation and total disappointment of changing from a half way Dede t carrier to you. If you can’t provide service then go outta business. Fed up and done with crappy service.
DIRECTV
by tinzles on 2018/11/17 02:00
I ordered DIRECTV back in July and they promised me that my bill will be $50 a month no more than $54a month and in the process of I already had Internet with AT&T for about 12 years and the associate she had it my Internet bill with the DIRECTV bill and I asked why would you put my Internet bill with my DIRECTV bill when I already had it they made it a combo package which I did not order i complain for three months but my tell me they could knew nothing about it DIRECTV bill was never $54 as l promised and I was promised a gift card from AT&T and never received it either they said most peopleReceived but there was a issue with the gift card that they were supposed send me I am very disappointed with a company I call an American business promised to the people and they overcharge you for everything I’m sad to say this is a very poor company that lies to all of their customers To make money but sadly to say my bill was never $54 it was more like $200 or more this is that AT&T the way that you do your long term customers that have been customers for so long And The on line app is terrible when I’m trying to in put another account the account will not move or when you enter the other account number it will not download the account number that you’re looking for This is so terrible
Customer Support
by golf-tee on 2017/09/20 21:19
I've always had good interaction with AT&T technical support and for the most part, customer service. I recently had a $5 late charge on my wireless bill. I called to see if it could be removed since it was only one day late because my bank (through which I pay all my bills) rolled out a new app that lost my payment. The Rep I talked to kept saying it was a 'valid' charge repeatedly. When I asked to speak to a supervisor, she said the supervisor was busy. I said I'd wait for him/her. The agent said the supervisor would give me the same answer. The agent then said she couldn't do anything about the late charge because I had already paid it. This was a blatant lie since my new invoice with the late charge had just arrived and the previous bill did not have the late charge on it. Eventually she said a supervisor would call me, but no one ever did. And I was not surprised in the least. Later in the day I talked to a technical agent about my internet speed and he quickly and cheerfully resolved the issue. Later in the day I also spoke with an agent (not through the published AT&T support number) and she found a solution to my satisfaction. I would give her and the technical agent 5 stars and the original agent 0 stars.
Eufaula Lake
by kickingU on 2019/02/02 15:54
This morning I wrote a review about the bad service. I am so tired of having to go around about way get service whether it’s having a US cellular home phone so I can forward my AT&T phone so I can get my calls if I want Internet I have a hotspot off the Tmobile phone. We have been loyal customer for AT&T we moved out to Eufaula lake in 2010 and have been complaining every since we’ve used boosters to help boost the signal it does not work when I call In it is always the same The towers are down there really bad right now we’re fixing this fast as we can. I love my iPhone I put a picture of how many iPhone boxes we have bought trying to update to try to get your service but it’s always the same. Eufaula lake is a big lake and I am sure I am not the only one that complains about the service out here. We pay $300 a month. I love the outside my home or 10 miles away. It is very aggravating. It is very aggravating when we go to the store and the lady said she released your phone and the money owed on the phone would go to the next bill then drove 50 miles to try a T-Mobile phone only to learn that my phone was not released. I do appreciate the people that reimbursed or gave me credit on my phone but it in no way makes up for all the bad service Thank you Shelly
Wish I would had never switched to at&t
by Cry&Roy on 2018/02/13 03:00
As I sit an read all these reviews I now wish I would have before I agreed to switch . But the man that came knocking on my door everyday for a month promised me my bill would stay at $125 well I’ve never had a bill at that or close . Once a lady changed my account an I didn’t notice it til I got my bill . I had called in to get a problem fixed with my dads tv not working an why the lady needed in my account beats me. Well I told them when I called to see why my bill was so high to pull the recording well no they couldn’t do that they said well I said that’s because she lied to make her a bonus by jacking my bill up $285. Well then I talked to the so called supervisor an he only could take my plan back lower but couldn’t refund me the money they ripped me off. Well now I got a bill for $160 an no one can seem to keep there stories straight . I have my contract but when you call an no one speaks good English you can’t get nothing through to them. I’m ready to go back to charter at least they would credit my account an have great customer service . They even buy out your contract. So over businesses thinking they can do you any which way an it’ll be ok. I’ve never had the same bill price one time an I never do nothing different.
Customer Service
by Kiki5688 on 2017/12/04 03:30
Terrible experience with ATT right now, I have called and spoke with 3 different people and my issue is still not resolved. My father called and was told the issue would have to be resolved tomorrow. I have been a loyal customer for 15+ years and i can’t understand how none of your support staff could figure out the issue and none of your support staff can figure out where and how someone, i don’t know, changed our address, changed the authorized users of the account and deleted all of our phones from our account. This is the worst experience i have ever had with your company and if my issue isn’t resolved tomorrow by 9am, i will cancel my service with your company and go to a company that can protect our private information and has better security for this type of issue. Let me also mention that none of your representatives think that this is a fraud issue, it’s a fraud issue. Someone is using four information to have a phone and your company is doing nothing about it.
Consumer
by Nursefox125 on 2018/06/24 14:28
I agree with the above customer. This also happened to me. Your training of these customer service needs “compassionate and understanding representatives, also like her we were given the mistreatment and we cannot see what the plan or program that the c/s rep is typing in. We can only believe they are keeping our separate plan. Trust seems to be a lesser issuer here. Lost on commercial trade. These people that we “trust” sometimes is a game changer. My case was offered to take on two Se phones because my 2- 8 phones were lost in transit the Second time to my significant other was in another country and fed x was unable to deliver him the parcel because customs also made up some cocoa me me story. So we sent the second phone by usps and it was to be delivered as a gift and guess what it was to be delivered on June 13,18. It is now the24th and he has now returned to the US with neither phone So the tale is att still bills for theses phones because it originally sent to a us adress and it was received. So they att has no further responsibility. So I guess we have to repot them list/ stolen and than go thru that channel? Just saying att is their to support you in any way ..........
Worse customer service ever
by IrrateWhiteWoman on 2018/07/21 22:10
I called and spoke with a Rep and was given a whole package information (2 hr call), chose my options, was told I would get a service call, never did. I called a week later and was told that the service I was told about earlier was not even available in my area and we would have to start all over. That was another 2.25hr call. 🤦‍♀️ Was told my router would come in the mail and then a service rep would come to set up. Service man came the day before the router came. Told us “easy to plug in and set up yourself”. Phone Rep reassured me no interruptions in my service from the prior acct holder to mine. I received the router next day...couldn’t set up. Two accounts in the system. Chat started with very helpful Reps from three different Dept’s trying to figure out what was wrong....deleted one account and still couldn’t get router functional🤦‍♀️. Not only was service lost (to my business by the way) for three working days!!!!!...but have to wait until Monday afternoon for next available service call. The very worst experience ever...despite the great chat crew who attempted to help me...and promised an “inconvenience fee” once my service gets started. All I can say is...”I better get some sort of discount for this nightmare and loss of service”😡
Customer Service far from Customer Eccentric
by Twoboys143 on 2018/07/22 18:35
Called customer service to find out why my bill went up $10 after combing through the pdf that is available on the mobile app. I was told my plan went away and to accommodate AT&T, the additional $10 was added with additional data. Fine. Sure. Thank you customer service rep for the explanation. But then she proceeded to tell me that I needed to look at my bills. Hmm. Not a customer eccentric thing is say. Very disappointed in AT&T for lack of communication on the change- you send a text when I go over my data so why wouldn’t you have shared the plan change via text? My explanation, because you wanted everyone that didn’t call to reclaim their plan to pay the additional $10 per month. Regardless, extremely irritated at the CS Rep for the poor choice of words, after I repeatedly told her I look the amount every month. If there’s something that I’ve changed, I comb through the bill to make sure all is well. Guess I need to brush up on other carriers customer service? I feel the CS rep has force by hand into that conversation. I am fine with the $10 increase but not fine with a crappy remark to “look at my bills for updates.” BIGGEST TAKEAWAY: This answer did NOT solve the issue I was calling about.
Customer Service from top to worst
by txt0pr on 2018/06/11 23:19
After Hurricane Maria I only received 2 months in credits. It have been 9 month now, with no stable data nor decent speed, no cell coverage. Infinite dropped calls and no credit whatsoever. Kept paying over 80+ for an unlimited data plan that wasn’t being used because there is no antenas able to communicate data. Yet they insist I don’t deserve a credit. They tricked me into changing my plan to an equal and cheaper plan due to my inconveniences, but it turned out to be just the regular plan online , accesible to anybody, the service is so bad that I didn’t even accepted to commit the change because the call dropped and they still made the change. They scammed me from LTE speeds to 3G speed. I have never felt so betrayed by a company’s customer services. After hours of calling, and false promises to call me and get me updated, they did nothing. And when they actually did returned my plan, they didn’t installed it correctly so I went a week without a data plan. Now a month after they are charging me $400+ for data as if I never had an unlimited plan during the period. Still in the phone, hours invested. All of this after being more than 9 years with them. They don’t deserve good ratings or me loyal customers.
blind users beware
by WearyMouse on 2018/10/01 15:19
The app is actually pretty VO accessible, which seems like they must have a policy in accordance with the law. However, be aprised before choosing AT&T or paying for insurance on a phone, that the insurance they try to sell you is *not* accessible. You need to be able to print out and complete a form to submit and replace your phone. This was my daughter's phone and she is in another state, and she is sighted and tried completing the form but they would not accept it as the account is in my name. I could not authorize her on the account as their only option was to send her a text message and she could not receive a text message since her phone was broken, hence the attempt to collect the insurance. After many circular routes on their web site trying to straighten this out, I was not able to make contact with the insurance at all, AT&T was not interested in seeing this was taken care of and their operators repeatedly said illegal and offensive things to me. As my daughter was alone, with a high risk pregnancy and a hurricane approaching, I paid off the phone, close the account, and ported the phone to another carrier in order to get her a phone ASAP. No compensation for the insurance I paid for which was illegally unavailable to me was made.
Unable to press personal info.
by lorenzp1 on 2017/12/10 15:49
There is something not right about this app. After logging in. I’m not able to press certain area about some info of mine to completely understand what’s behind that info that I’m not able to see or get access to. But besides this app. 6 days ago, I just recently have a annoying issues of my mobile phone bar signals that flunctuates to zero bars to no service at all. I did communicate with the tech support. (1)can’t find the problem then was given 1/866 number to call. (2) just yesterday called and talk another tech. Support I was told verbally they will fixed the issue and they will notify me. Half of the day, I received a text message that the problem was fixed. Went home no changes. Still flunctuates to no service on my mobile phone bar signals. (Lier)??? I tried my own troubleshooting to resetting to removing the SIM card to etc,etc. same thing it’s been 7 days and the issues/problems still exists. I’m paying for a mobile cell phone service that I can’t fully utilize. Please note this was never ever an issues until 7 days ago. What wrong at&t you have a tech support that transfering the problem to someone else. then only to be lied to that it was fixed and they getting paid????
Multiple phones
by stuckwithAttmistakes on 2018/08/18 14:03
Att separated two phones I have into two accts under my name. I cannot find a way to add second acct number on app unless I buy new device, which I do not need. Secondly, this mistake came about spending days in an Att store attempting to get my daughters phone in her name, as she is a senior in college and trying to create good budgeting and credit practice. I spent three days in store attempting this with same person. He assured me it was all set. Of course next billing cycle, I receive two bills with two separate acct # in my name. Doesn’t help my daughter one bit and has made it so I can only pay one on app and one through mail. Of course returning to Att store, they told me there is no way to change it now!!!! So I told them I’m changing carriers only to be told I had to wait two months for my daughters to be unlocked as I paid off her phone when I started process. Ironically my husband was Att employee for 10+ years until they surplused thousands. We had service with the 10+ years. Cannot wait to change provider. Maybe surplus due to loss of money at incompetent level in retail stores, when same employee kept telling me I had to live with the mistakes he made. At same time telling me he was previously fired from Citibank. Hmmmm wonder why.
My experience
by upset customer 223 on 2018/07/24 00:06
I’m getting the run around I’ve purchased service with AT&T online and my phone was delivered by “enjoy” a provider that AT&T uses to deliver and activate their phones for their customers that was a very weird experience in its self because Zoe M asked for my credit card (why did she ask for my credit card) any way on 6/1 my boyfriend called me on a different phone informing that his phone was not working so I checked the AT&T app and there it goes a notice informing me that the phone was suspended so I activate the phone everything seemed okay until the next day I try to make a very important phone call it states I was block from using the network! I look on the AT&T app and there it goes now my phone shows it’s been suspended then I reactivate it everything goes fine until a few weeks later it happens again first his phone then the next day my phone on top of that my bill shows it close to $400 (I never been late for a bill ) I finally get frustrated enough to call AT&T they couldn’t tell me why my phone kept being suspended but they did inform me that my bill was high because it showed that they where charging me for three accounts I only have two.. fast forward to today I’m still having this problem
No más
by Jimbo1380 on 2018/02/01 09:23
I don't want to be staring at this $265 att bill, wondering how I got myself into this situation and how I'm going to finance it. I have to call, again, for the nth time, and be rerouted to four different people only to have my problem remain unresolved. Hours upon hours I have spent dealing with the agents, some of whom don't understand English or how to pronúnciate words, others who simply want me transferred down the line cuz they don't wanna deal with it. I've been lied to, promised the bill won't be any higher, it's always more than it should be. DIRECTV is locked at $90 for now gracias a dios and I should owe about 220, not 265, there are access fees that should not be there on both phones, and if I deactivate one of my devices I get charged 58 dollars cuz I'm breaking the contract for that particular device. I don't know why I haven't switched yet, but it's time. Upcharges all over, access fees, activation fees, cancellation fees, administrative fees, government fees. You advertise that you no longer have contracts, so I want out of this one free of charge. Most of the time I don't even get service in my house or on my porch, and my phone has been dropping calls the past two days, unable to connect to the other line. The call paused at 0:00 seconds. No more I'm done
At&t inept company
by ecclesiates 2 on 2018/10/13 17:53
Went to AT&T store to buy a flip simple phone for my husband was told by salesperson to give my husband my phone n he would replace it with a upgrade free with a promotion 4 months later my phone bill increased when I called to question I was told my service increased n taxes nothing about a charge for new phone I phoned ATnT a few months ago was told I was paying for my new phone I explained o that was supposed to be free with a special their reply so sorry about that m proceeded to selling me other promotions was on the phone yesterday again n spoke with 4 reps first one did not give me a confirmation # for my payment was inept I called again young lady she saw no record of my payment transferred me to another rep he said he could not help but someone would call me within the next 5 to 10 minutes we’ll 35 minutes no phone call I called again spoke to Rauol he apologized n went on to give me a new phone for no charge same phone as I had n I’d have to pay taxes no thank you good bye atnt is outsourcing to countries n their reps do not have a command of the English language shame on you AT&T been with you 12 years too long to be mistreated I will see your company go out of business. It can’t be soon enough for me you r despicable !!!!!!
Trying for one star, not two -typical
by shumblebird on 2019/01/15 04:05
They seem to have added a star to my input, and since their app has reduced me to a quivering heap of nerves & misdirected rage at the universe, I don’t want to take it lying down-tho I’m almost incapable of any other position now. All I wanted to do was pay my bill. As others have reported, if you get past the crashes, useless helpful information, etc.; then you are really in trouble. Their set -up is non-intuitive. I wanted to pay half the bill but when I entered that, it told me I was paying more than what the bill totaled. It refused to accept my new debit card and when I gave up after six tries & endless scrutinizing of each detail of my card for errors, I decided to go the bank account route. It seemed to like that - a bit too much, as it erased the half amount I had entered and replaced it with the entire bill amount. Things are very tight this month so I think that was when I began to shriek. I finally got that straightened out and attempted to go to my next inquiry, which it couldn’t figure out, so I gave up while ahead. Except I still have to pay my electric bill and I’m now afraid, very afraid. Just sign me, Still Twitching 📵
Service
by J.A. Adams on 2018/10/22 02:35
I am having a terrible time getting a straight story on what the premium unlimited data plan is. I can’t sign up for watchtv app nor my pandora premium. Nor can my family plan members. I spoke to someone on live chat who assured me all four family members get the pandora premium service (in writing) and then later after signing up I was told only I would get it. I can’t even get it. It is extremely difficult to communicate with your company and extremely frustrating. Never seen anything like it before. I spoke to another person by live chat who told me they would have someone on their team call me the next day. No one called me. I got an email saying my bill would be approx $448 when that is twice as much as I had normally paid. What does it take to talk to someone who can actually help me? I have been a customer with AT&T for over 20 years for cell phones and television and internet, but the customer service has gotten progressively worse as the company has grown and automation increased and jobs sent overseas. Can I speak to a human that can answer my questions and receive the services I supposedly signed up for? I get different stories from everyone I talk to. It is so frustrating as you can tell by my tone.
HORRIBLE SERVICE
by something2amazeu on 2018/11/17 22:38
I’ve not gotten a correct bill in over 2 years . They won’t meet to auto pay but yet they can’t give me my money back when they make mistakes for months at a time..... no way will I do auto pay. They expect you to pay immediately but yet they do not pay you back when they overcharged you for 2 to 4 months. Every time I call it is no less than an hour to two hours I talk to to to for people and not one person will do what they can actually tell you they’re going to do. I have been with AT&T over 20 years and it is the worst company in the world to have to deal with someone on the phone or on chat on line .......no one knows what they’re doing. They will ask you for a number that they can get in touch with you in case you get disconnected which I have been several times and not one person has ever called me back when I was disconnected I have to call them back and start all over again talking to 2 to 4 people about the same thing. I am researching other companies. I have already dropped their TV service because of them double charging me for four months and I still can’t get anyone to help me when it’s obvious it’s in black-and-white you can see I was overcharged. THE STRESS IS NOT WORTH IT.
Slow. Like everything else AT&T
by Rosco Rich on 2017/09/16 00:53
AT&T minimally reinvests in products and services. They go out of their way to make things inconvenient for customers that they have locked into overly complex offers. This company sets a horrible and putrid precedent of theft and lies. I'm especially concerned how their billing practices will impact all the first response emergency units with First Net. My company previously employed landline and cellular services with AT&T and exited the relationship after an audit that uncovered they had over charged over $250,000 in a 28 month period. It took tens of thousands of dollars pursuing legal actions to recover the stolen monies. They are too big and use the excuse; "when your a company this big it's near impossible to not miss things". That tells me AT&T needs to be broken down into smaller companies so they can adhere to customer agreements. This will never happen because they profit at least $3Billion a year by over charging customers that don't catch it or don't have the means to follow through with the dispute. That is THREE BILLION DOLLARS, at least...., a year they steal through their own negligence, system errors and shifty sales tactics. Thanks to companies like AT&T we live in a buyer beware society that encourages thievery and deceit. End of rant for now....
AT&T/FirstNet aren’t compatible?
by smhansen4022 on 2018/12/21 01:50
So I’m a first responder and switched my line to FirstNet. I upgraded my phone and bought a series 4 Apple Watch a month ago. Difficulties arose when trying to connect the cellular to the watch and it was determined FirstNet was not compatible with the watch. Yesterday, I got my AT&T bill which shows an activation fee for the watch plus the monthly service for the watch which I don’t even get!!! Spent the last 2 hours with customer support to find out they can’t do anything at AT&T to solve this problem. Their suggestion, call FirstNet! I did and I was advised they now have watch plans for cellular at a cost of $25 dollars a month, not $10 like AT&T, the reason they say is the watch requires its own account. So now I would need an AT&T for my families phones and 2 FirstNet accounts, one for my phone and the other for my watch, just to use their services. None of which can be combined to pay. 3 separate payment transactions and at an additional cost. I can’t imagine I’m the only first responder who has their service and bought an Apple Watch. I’ve been with AT&T forever, and appreciate what their doing for first responders, but I’m not to happy with this and not being able to resolve my issue with AT&T!!!
The app is not good
by Rondo1948 on 2018/09/28 16:33
It all started way back when ATT got the iphone first when I was with Verizon. That questionable decision I made to change to ATT to get the iphone has lead to a frustrating relationship with this company that seems to make everything connected with it more complicated than it needs to be or below par. This app follows that pattern. When I purchased Direct TV with Att internet bundled in i had to drop the internet as too slow because “ yeah we said the lightening quick optic cables we advertised were the fastest but we dont have those in your area. Several years later still dont. My daughters iphone never worked at all in Chicagos Lincoln Park she got 1 bar until i switched her to Verizon which solved the problem. I know . When Verizon got the iphone i should have switched back with my daughter but ATT was telling me i had unlimited data on my account and they no longer offered that to new accounts. That of course is not the case. One star because no stars is not an option. 1 star for me for putting up with this app, this overcharged service and this company. I hope i read this review and make the change. I have not seen an attempt to improve the company. Just strong sales dept not a strong product.
In Home Solutions
by jme6454rn on 2018/05/04 23:52
I was at the wrong place at the wrong time when an “In Home Solutions Consultant” knocked on my friend’s door while I was visiting. My friend was getting DirecTV updated in her home at the time. The consultant was explaining to us that she was there as part of a new program to offer DirecTV customers the option of switching their cell service to AT&T with promises of a wonderful promotion, affordable plan, and an accessible In Home Solutions Consultant at any time for any problem.......well, if you have the unfortunate tap, tap, tap on your door from an AT&T In Home Consultant who wants to offer you a great deal.......run to Verizon! My bill has been double what I was told! I have been fighting with them for 6 months about having charges on my bill for my “free phone”! And that accessible anytime In Home Consultant.....She has never once returned my call, and I have called her numerous times, texted her numerous times, called her supervisor several times, and even went to the AT&T store only to be told “that’s a separate program! We don’t have anything to do with that! Here, call this number! Call that number!” Please save yourself the frustration, anger, time, and money. AT&T does not stand by its contracts, its customers, or its products!
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All Versions
4.0
1,382,453 total
 5
953,347
 4
168,942
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76,146
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37,777
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146,812
Current Version (6.5.1)
4.0
1,218,024 total
 5
872,609
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148,007
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59,948
 2
27,110
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110,350
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App name
myAT&T
Description
Now, staying on top of your AT&T accounts is much easier with the myAT&T app. • Check data usage: Want to keep tabs on your wireless or Internet data usage? Open the app to check usage on the overview screen. Or, use our today view widget to keep it constantly visible. • Pay your bill: Never miss another payment. View/pay your bill in the app. Tell us how and when, and we'll let you know when your bill is ready. • Upgrade your phone or plan: Pick it up in the store, or have it delivered to you. You can also make changes to your plan right from the app.
Worst ever!
by Iamrgtrn on 2019/06/19 07:01
One of the worst apps AT&T has had! Difficult to navigate because hyperlinks are so unclear as to what they are for and then trying to go back to start over is frustrating because you go back and it takes you somewhere else. My DirectTV and phone accounts are supposed to be together for payment but isn’t and then you can’t tell if you are in which account you are in. Hate it!!
Apparently this tech company can’t make their website work!
by Dvatc on 2019/06/19 06:23
They’ve had issues for over 1 week. Can’t access any accounts through app or online! Terrible
Never works
by Kbaatz87 on 2019/06/19 03:42
So I’ve had AT&T for maybe... 8 years maybe longer and just within the last 2/3 months the app is never working. I like to check my data, call logs and such and it NEVER works! I finally got to view it for maybe 30 seconds and booted me out of the app saying once again, oh maintenance and not responding or whatever! It’s very annoying! I would love to just open the app and look at what I need too. Def need to step up their game or I’m debating going to another provider who I don’t have to worry about never seeing my usage.
Stupid
by change providers on 2019/06/19 03:21
Devised by a fourth grader. A really dumb experience for a user. The developer ought to be in another business.
Can’t log in
by wbadger90 on 2019/06/19 03:12
Not sure if from app upgrade but I select my account and nothing happens on two different devices.
Too expensive
by DustyandJan on 2019/06/19 03:09
Att is really expensive. I pay way less with 5 t mobile phones. I pay t mobile 205 for 5 phones and 3 of the phones have installment payments. I only have one phone with att phone and it cost me 138 for the phone and installment payment. I have had a lot of problems with att over the last two years. I could go on and on. I have better service and less call drops with t mobile. My calls hardly ever drop now. Mainly when I am on the phone with att or directv which is part of the att family. I couldn’t get service in my house or at my church with att and both are in town not out in the country.
Horrible App
by Marcnatx on 2019/06/19 02:54
ATT makes no effort to provide a decent app that enhances the customer experience. Bugs and unintuitive.
Confusing
by Rbamd on 2019/06/19 02:41
I want to pay my bill that I got in the mail but I don’t see it on my app how to do that.
Disappointing
by Adrian11E on 2019/06/19 02:40
This app has potential but it’s only good for showing you your balance. When I click to view my bill it lags for a long time. Frustrating!
Maddening
by Pinnieaddict on 2019/06/19 02:07
I keep trying to sign in- but every time it gets to the “let’s just double check to make sure this is really you!” Page, there are two send buttons! It won’t respond to either! I keep pressing and pressing and NEVER get a text. So irritated! Would like to pay/check my bill people but you are making it impossible! Fix the bug please!
Too many errors
by heyyyyyyysbbabba on 2019/06/19 02:04
Every time i try to do simple things it says i have lost connect or they couldn’t pull up what i wanted and they will work on it.
Nice!
by Zatraé on 2019/06/19 02:04
Gives me easy access to check my account, schedule payments if I have other bills in line, etc.
Criminal Customer Service
by BillhatesAT&T on 2019/06/19 01:56
Trying to liberate our family from your corrupt enterprise. We’ve stupidly been customers for 10+ years with 5 lines. Your systems are corrupt, you’re holding us hostage as we’ve paid off our bill yet you will not unlock our phones. I am losing business due to my phone being inactive. I will spend the rest of my days on earth dissuading people from joining your network.
Does not work
by RaceRyan on 2019/06/19 01:44
Spinning icon indefinitely. Garbage. I have been a direct tv customer since the beginning. This app and AT&T make me want to cancel service.
Not a happy camper
by Bilked in Bama on 2019/06/19 01:39
Not happy my bill just went up. I was lied to by the guy at the AT&T store when I got my phones & y’all just keep costing me more & more. Not happy at all right now!
Worthless
by AC_AB on 2019/06/19 01:07
Constantly slow, always loading, asking for triple verification, like just let me pay my overpriced phone bill already and stop trying to act like you keep ANYTHING secure.
Bill
by Jeffe613 on 2019/06/19 00:43
I’m tired of my bill always climbing.
Disappointing
by 761507 on 2019/06/18 23:58
Absolutely terrible tv on app. You can’t delete things recording. You have to delete app then it won’t work again without jumping through hoops and doing on line chats, etc. Beyond frustrating, thinking of changing my service.
Garbage
by SchuDTD on 2019/06/18 23:09
Can’t get past the two step authentication. It asks which line I want a text sent to and then I can’t click “send”
Love my Att
by Nolahorserider on 2019/06/18 21:54
I have enjoyed ATT since 2003. Great service and professional assistance.
AT&T Spam Alert is so annoying!!!
by scswfs on 2019/06/18 21:12
I hate this. STOP THIS NOW. I use Robo Killer and they don’t annoy me with these constant phone calls. Robo Killer is much classier!
TERRIBLE
by Champmurval on 2019/06/18 21:10
I can never access my account. I go to my local ATT store and they also have difficulty. At one point they connected my account wit a complete stranger. Now I’m locked out.
Perpetually loading!
by Amylouwho1977 on 2019/06/18 20:53
I don’t know what kind of update was done, but ever since then anytime I click on one of the features it just loads and loads and loads and never actually does anything! I can’t do anything on this app. It is completely non-functional.
Billing problem for 4 months at least!!!
by Very Flustrated!!!! on 2019/06/18 19:42
It has been a nightmare the last 4 months!!! We may have talked to like 5 different reps about our bill. Showtime was to be free when we got our phones 2 years ago. Never got that. Then we got Showtime guy says no charge your right. Ok so he was gonna credit the 2 months charged. We called again, lady said oh she would credit showtime! Nope!! So then the contract was coming to an end. Mind you showtime never did get credited. Ok so now our contract is about expired and our bill was to go up considerably. I called in to cancel due to all the frustration and them not doing there job. They didn’t want to lose us as a customer. I said only way we stay is if that 40.00 in showtime is removed and we keep our bill what we’re paying now or less. So still to this day, the showtime charges that weren’t to be charged to us, still on our bill. I’m to the point of possibly doing contacting the Better Business Buerau, States attorney, Attorney Generals office, my Senators, Governor. It is so so flustrating!!!! We are looking into a different provider!!
Money12zz
by Money12zz on 2019/06/18 19:03
Hate the service, I only get 1 single bar unless I’m walking around trying to get service to use my phone. I will never use AT&T again.
This App is Junk
by Diddy101 on 2019/06/18 19:00
This App is a piece of junk just like their service. They have a chat option on the app. I tried to use it after they raised all their data plan prices, without notice, and like their cell service, it's a jittery, piece of junk that freezes and forces itself closed. No wonder they ruined Game of Thrones, ATjunkT ruined everything they have ever touched, I'll be switching to Verizon as soon as possible. Twenty years of torture is too much, I could have as much fun running in traffic as I can being an ATcrapT customer.
Sub par
by We'll be right back on 2019/06/18 18:17
I’m giving the service 3 stars because the last 6 months their signal strength is down to 3 bars where I live and on most days I can’t make a phone call or get on the internet but as soon as I go to my job I have 5 bars so it’s not my phone it’s their signal! If they fix the issue I will come back and leave a more positive review but until then I’ll stay at 3 cause I can’t be on my phone at work 😏
Pay my bill !
by karettabrowning on 2019/06/18 17:34
No stars. Trying to pay my bill . Keeps asking to rate. Just want to pay my bill !!!! One month Trying to pay my bill!!! Karetta Hubbard
Horrible Service and Privacy Protection!
by ApocalypseOne on 2019/06/18 17:31
Not only were credit card scammers able to access my AT&T account, ever since then, my wife and I have had nothing but inconvenience after inconvenience in trying to access our account. Apparently they don’t know how to distinguish scammers from actual paying customers!
Rarely works
by lotuspalm on 2019/06/18 17:26
This app only works sometimes, it will not load many times. Other times it does not load current information, for instance, last month it showed (for 2 weeks) the previous months balance. I have 4G, so it should work anytime I am at home.
Crooks
by khashfaily on 2019/06/18 16:43
AT&T are a bunch of crooks. They disconnect services after taking funds out my account or they fail to stick to their auto payment arraignment and yet still disconnect and interrupt my services and still charge me a restore fee even though it’s their fault payments arraignment are broken. I’m spent well over 4 hours just this week trying to fix their mistakes and on top of that they want to charge me $35 to restore services they shouldn’t interrupted anyway
Horrible
by A. Cissell on 2019/06/18 16:10
Continually locks me out of my account. Have to keep changing passwords and setting up new accounts. And every time I change the password, it will work for about a week or two and then does it again. Absolute infuriating.
Reliable
by Manyman72 on 2019/06/18 15:46
The only thing I do not like is even with the fingerprint access you are asked the password of the account.
Smh
by mhmjay on 2019/06/18 15:30
Not a study payment amount 🤦🏽‍♂️
My bill is wrong
by papiny10 on 2019/06/18 15:08
I don’t understand why or how but why is my bill 793 when it’s normally 345
Useless
by Katiediddidit on 2019/06/18 14:52
I’m not sure what the point of this app is anymore. My data usage is never available which is the only reason I’m opening the app in the first place, and I have to enter my password AND Touch ID every time I open the app. Useless. I’m annoyed enough that I’m thinking about switching to a different wireless provider.
Great!
by MomofSarge on 2019/06/18 14:08
Easy, fast, user friendly! Have used app for ages. Pay from anywhere, during time that would be wasted. Efficient
Not happy
by mad at at&t on 2019/06/18 13:18
Did not sign up for auto pay. Somehow app just applied auto pay and charged my account. Account was over drafted hundreds of dollars. Thanks for nothing AT&T!
Can’t access app for paying bills even with WiFi
by Pangea960 on 2019/06/18 12:53
Every other app is working. Even other tools in the app are working. I’m connected to WiFi. It’s working. But I can’t pay my bill because the main face of this app isn’t working. Let me know who to forward the late charges to.
Your app is stupid!
by Nabybri on 2019/06/18 11:54
I have logged in every month in order to pay my bill from my phone and every time I try to come back and get in the next month it won’t let me in I have to change my password I also have my thumbprint on my phone and again I’ll login every month to pay your bill and I cannot get in your stupid app fix it and then leave it alone
Internet not so great
by Nickname taken 10 tries on 2019/06/18 10:01
All my apps seem to work just fine but my ATT app takes forever to load and even times out in many places when in the app. Our internet has slowly declined and as much as I hate Comcast we are reconsidering making the change as we have to call several times a year now to have someone come out and determine that an ATT employee has done something in the main box located a mile away. Frustrating!
Worst Ap ever
by c3mq on 2019/06/18 10:00
Can’t access my phone bill. It won’t get off my tv bill. What a disaster.
No good
by benbrokaw79 on 2019/06/18 05:59
Lags, freezes, unresponsive. Chat bot is horrible. Can’t get anything done with this app.
Terrible
by Foxgbh1234 on 2019/06/18 04:26
This app doesn’t work. It doesn’t load anything and freezes up every two seconds. Don’t even bother to download it. I’ve re-download it about four times and it never works.
Too much glitter, too little substance
by MAFinOKC on 2019/06/18 03:36
On the iPad, the app is balky and you have to tap a link several times before it actually works. And the account-linkage function is circular & incomprehensible. But the worst thing about the app is that the constant GOLLY-GEE-WHIZ and WOWIE-ZOWIE-ISN’T-THIS-JUST-TOTALLY-COOL-&-EXCITING & the relentless redirection away from actual useful information back to the COME-&-SPEND-EVEN-MORE-MONEY pages is frustrating & ultimately infuriating. I know that all 3 of our phones are eligible for upgrades, but 20 minutes of trying to get more info about it has been utterly futile. I keep getting redirected back to “DON’T-WORRY-SPEND-MONEY.” This is completely deliberate, of course: AT&T has no interest in you the consumer, only your dough.
False information
by will send larer on 2019/06/18 03:17
When I purchased the X phone I was told I could get the right free. When I said ok then I was told i needed to add another line and I stated why would I do that since I have 5 devices I could add and I’m not using all 5. I was then told I could cancel the new line after 3 months. When I could out how much I had to pay for the line after not using the phone for a year I decided to cancel and was told I couldn’t or I would have to pay a penalty. From the first week the X started messing up. I couldn’t get the magnifying features to come off the screen. Took it in and there solutions was to power down and not use that feature any more. I hadn’t use it anyway. The touch screen would stall not work so I powered it down again. Then when watching the weather the phone would power down by itself and come back on. Didn’t think much if it until it started happening more often and I call 611 was transferred to someone from apple support and was told to take the phone in while my warranty was still good. I didn’t like the thought of going back to apple store so I waited a few weeks. Went on vacation and the phone went out powering down and would not come back on. It was flashing late at night because I had it plugged in hoping it would charge and come back on. At the time I didn’t know the phone was dialing 911 on its own. It fail late one night and I could hear the 911 operator but the phone was black. I went to the apple store to have it fixed with my warranty but was told I needed to pay 300$ to get the glass fixed because I caused the crack. While sitting outside by the pool underneath an umbrella my phone started to get hot so I decided to get up and the heat from the phone surprised me and I drop it face down on the table. I got a small crack on the face. That’s how I caused the crack. I was then told I would need to pay another 400$ for data transfer, so I thought I’ve heard enough and left. Well the phone continued to fail 911 without my knowledge and the police showed up at my house at 5AM wanting to know why I keep calling 911 and not talk. I told them it was my phone going crazy and no one would help me with the problem. I stopped charging the phone I’m a supervisor and the number connected to that phone I’ve had over 20 years and now my family, relatives , employees, all had to be given the second phone the 8 number that I wasn’t using. Now I’m forced to keep the line and none of my calls for the other phone number transfers. I chose a payment plan and now I’m paying for a phone that doesn’t work. After being with ATT for many years I’m about to change all phones/ devices and have all friends and family do the same. Thus is not a company I want to be part of that deals with customers this way. I’m very disappointed in the service and the length/ lies the employees will go to in order to get paid or make a sell .
Poor customer service
by disappointedatATT on 2019/06/18 02:28
I’ve had issues since March with my DirectTV app on my iPad and iPhone. I’ve called customer service about 28 times and have yet to get my issue resolved. I always get someone will call you back and no one ever does. Worst customer service.
App is crap
by concert buyer on 2019/06/18 02:25
Don’t use, never works correctly
One of the worst companies to deal with
by debor@h on 2019/06/18 02:14
I received an exorbitant bill and called the number for AT&T to find out what the details were. Two hours I was on that call giving my information to the first person, the second person, the supervisor, the specialist and then was put on hold until time ran out and my call was never resolved
Annoying
by alemany2 on 2019/06/18 01:52
Request password every login regardless of me enabling Face ID & remember my password. App is right up to par w/ knowledge of local sales rep. About to say... Bye att
Customer Sevice
by Tbirdy01 on 2019/06/18 01:10
I spoke with Shekayia today and she was wonderful and was able to show me and explain to me my bill! 5 stars, would recommend her!!
Horrible experience
by jerlencia on 2019/06/18 01:05
I have literally been dealing with att for a while now and I have ran into the biggest and most inefficient service a customer could possibly experience. I have talked to 12 different agents and 3 different supervisors I have went Into the store twice and still have not gotten any help. I haven’t had any thing resolved besides a bunch of let me try and help let me call customer support let me try this and let me try that this experience have been so stressful for me it’s ridiculous yes I am very very irate. Not to mention after the whole entire experience and me having to return a phone I am stuck with getting told that I will not be charged the full amount of a phone that I don’t even have nor does it work.so when you ask how my experience is this isn’t even space to explain the pain and inconvenience this company as a whole had caused me! So if there was a 0 to rate my experience it will definitely be that!
Worst phone company in USA
by H.pulu on 2019/06/18 00:42
I change my service to these theft company. They offer me a plan $140 a months. I been pay every months $450.00 to 500.00 for almost 6 months. Don’t recommend these sh—.
Great service
by EDWINBENZO on 2019/06/18 00:00
Austin was super friendly and professional
A mess
by Jackfetch on 2019/06/17 23:46
These last updates have made a mess of the app. It used to be pretty streamline.
Dysfunctional App
by Slurple584 on 2019/06/17 23:46
This review is solely for the app and functions within the app. This app is all over the place, it constantly has you re-login for every item you click. I have my username and password saved so that I can quickly login, but the app constantly logs me out and when I try to login again it says I have the wrong information when I’m using the same exact username and password. It’s unbelievably difficult to set or reschedule appointments for this reason. The app crashes all the time and it’s super difficult to navigate the app. AT&T app designers please update this app and the website so that they’re functional.
Mostly satisfactory with one annoyance
by GV3 on 2019/06/17 23:44
I use the iOS version of the app. I’ve been with AT&T for almost 10 years, so I’ve seen the app go through many changes. The latest version offers a fairly intuitive and easy experience; however, there’s one thing that bugs the snot out of me. The dashboard/home screen needs a “pay your bill” button. Yes, it only takes an additional tap to get to it, but when I pay my bills, I like to do so quickly. Like, fast. I want to spend time with my friends and playing my guitar, not with my mobile carrier. Sorry. I’m sure many of you folks are super cool people with Fun for a middle name. But, that extra page load is annoying. Please. Help a guy out. Cheers.
Widget Doesn’t Work
by Zorlack on 2019/06/17 23:28
The widget doesn't update on my Xs
A very pretty boondoggle
by steamed! on 2019/06/17 23:24
Well, it look slim & cool, until you try to use it! Want to look at your universe billing? Or wireless bill? Or direct tv bill? Good luck! Log out and back in with diff uid & password for each. Not the seamless or user friendly experience Randall was hoping for! This is the kind of functionality I’d expect from a government run operation.
Crappy customer service
by you dontwant to know on 2019/06/17 22:26
I have been on hold for chat to transfer me to billing for over 10 minutes, was disconnected and now can’t reconnect
Won't log in.
by Bangsmith on 2019/06/17 22:14
This hasn't let me log in since the last update over a month ago. The regular website forces me to enter a code everytime I use it now,so I wonder if the app is simply not compatible with that. In any case, ditch the app and use the website, which has a built-in link in 'Settings-Cellular-Carrier Services'!
Worst service
by jennyhatesatt on 2019/06/17 21:58
I’d quit my service if I werent so lazy
Extremelly hard to navigate, slow and crash often
by miquinha3 on 2019/06/17 21:52
I dread everytime i have to use this app or anything ATT internet related. Never works right, slow and complicated. One would thing i company as big as ATT would have an app/site that actually works
Zero stars not an option
by dontwastemytine on 2019/06/17 21:20
Information didn’t update for months, can’t access account ever since I added an Apple Watch..
Annoying
by ayeshamontez27 on 2019/06/17 21:02
I hate how when I try to check things out or pay my limit logs me right out
Not Consistent
by Jatuti on 2019/06/17 20:51
This app used to be great for checking the account. Now when I sign in it doesn’t automatically update. Just like with everything else AT&T, it has gone WAY downhill
Slow and constantly hangs up.
by Wow still not ver good on 2019/06/17 19:24
I deleted this app once before and just decided reload hoping these problems were being dealt with. I mostly come to check upgrades and when I look I wait I wait and I wait for the app to move from circle jerk to where I can get my info. Goodbye again not worth the wait...
Stop hounding me
by pop-up killer on 2019/06/17 19:10
Stop hounding me for feedback and reviews. As I'm sitting here poking on buttons in your app that don't respond and take me in circles it would be great if you'd stop hounding me for a review. I hate you att. If your actual speed and signal reliability weren't so good I'd leave you in a heartbeat, because the user experience with your sites and apps is just terrible.
App
by Spitfire 67 on 2019/06/17 17:48
The AT&T has the best phone apps and lets you see the billing and useable data pay your bills and you are in control
Chat
by gbmljfsg on 2019/06/17 17:39
No one answers the chat
Not happy
by josephine 85 on 2019/06/17 17:14
I have been with att for years every month I have a high phone ! Once it because summer I have absolutely no service any where mom not able to make phone calls and my text messages either don’t get received or won’t send out ! I’m honestly thinking of switching to sprint
Quit changing it.
by Rrddpatwtoaos on 2019/06/17 17:00
The app seems to change every time I open it. Stop. Now you’ve changed the support options and the “live chat” won’t even show up. It’s broke. And on the browser you can’t even type. There’s no text box for you to reply. Fix it.
no better than the company
by Lynn_Kitty on 2019/06/17 16:48
At&T is lousy, and I really mean it. They do not keep my password or id for very often, even when one was made by a high level tech. Now, they won’t let me create another password: they say on the app “we are problems accessing your account; give ot some time and try afain (909). So, that’s just wirh my main account. With my secondary account (where I do on line ordering) THEY HAVE LOST THE ACCOUNt. Oh, I was using that for saving them as receipts. No mention yet of my time. Not to mention the past, the session with the tech took two hours. Of coursa I do not have a record of the hours and hours I have spent on self help where The app did not do me a bit of good!.
Sir.
by mr happy-not on 2019/06/17 16:27
A real piece of crap...last three versions have been plagued with problems... Trying to log in now to pay my bill and it won’t move past my account number. Quit trying to advertise to us and get your sh!t together att or I’m looking for a new carrier.
Tech support sends you to voicemail
by Jboxer5 on 2019/06/17 16:19
Account locked out. Only tech support can help, they send calls to voicemail. Horrible service, consistently.
Horrible app
by champeny on 2019/06/17 15:59
Cannot sign in to use it.
AT&T and DirecTV billing
by ljhuff on 2019/06/17 15:15
Seriously- AT&T has been billing my DirecTV for well over a year. And yet I am required to have 2 separate logins, 2 separate passwords and regardless of using my laptop or my phone app I am constantly locked out of one or the other because it doesn’t recognize that login & password combination. It is so infuriating. I simply want to pay my satellite bill. Every single time I have to attempt a password reset because it’s not recognizing my attempts to log in. Or I do change with a temporary password & it still won’t allow me to log in. Here’s a hint guys- ONE email address and ONE password for both my cellular service & my satellite service. I can find “which bill would you like to pay” once I’ve logged in. You could not possibly make it more complicated. Get it together & maybe I’ll consider changing my review. When I have to change passwords & logins on a monthly basis a 2-star rating is generous.
Worst service I’ve ever had
by USARULESSUCKITLIBERALS on 2019/06/17 15:11
Purchased 2 IPhone 10’s through AT&T. This company is so big that the left hand doesn’t know what the right is doing. Not to mention the coverage is non existent, every time I use the network it says “poor service connection”, now I travel for a living so I go everywhere, big cities, and small cities. It says poor service connection everywhere, even with every setting turned on for roaming. The App,..... it doesn’t store your login information so now I have to look it up everytime how convenient,...... Not! Not to mention when went to initially sign up/ create an account they said I don’t exist. So I called customer service, all my information was enter wrong so they haven’t sent a bill or updated my account for correct billing. Which by the way was 600 Big ones for 2 months. Actual service should have been more like 50 bucks as there network has no network. If I still didn’t have pay off the phones I would be gone!
Functional but slow
by MickeyMae_Art on 2019/06/17 15:00
It’s very slow—not quite as bad as their website, but still slooww. But I can pay my bill on it so it’s functional.
International calls
by jsg- on 2019/06/17 14:37
Every month I call and block international calls, and every month they are on my bill. I am beyond frustrated.
Bad and getting worse
by tiredofaafcumanagement on 2019/06/17 14:35
Someone is brain dead at AT&T. This app is poor on a good day and just sad every other day. Just try and check anything on the slooooooow internet that this company offers. Try to complain and you have a 50 minute wait to talk to India. Hay AT&T last I saw you are in America. Just a thought.
Terrible customer service
by michellenolan on 2019/06/17 14:23
Ordered service on the 11 an the tech never came to install on the schedule day! Here it is the 17th an still no installation date! Not happy an haven’t even had the service a day yet!
They saved some money with who ever built this app. Would give it zero stars if possible!
by uservvvvvvv on 2019/06/17 14:11
This app has so many bugs. For the amount of money they are making off consumers they should at least have a decent app.
Issues
by Whiskey7172 on 2019/06/17 13:58
I haven’t been able to access it for several days . Actually about 2 weeks . I called the other day & Was told they’re having technical issues. I’m used to accessing it at any time , seeing how my data is being used etc . I have 4 lines of service and I like to keep tabs on this . I was told by customer service that no worries I won’t exceed my data as I have unlimited. However that wasn’t exactly my point . And they have no clue when the app will be fixed .
Horrible
by Spade131 on 2019/06/17 13:36
This app is just horrible. Slow is not even the word to describe to how slow this app is and the lag smh.
App won’t sign in
by muffy and molly on 2019/06/17 12:40
This app used to be ok and I find it ironic that an app for my phone doesn’t work. It hasn’t worked in about 6 months now. Thank goodness I have a laptop so I can pay my bill there.
ATT customer service is the worst!!
by golfx49 on 2019/06/17 12:09
ATT has the worst customer service of ANY consumer facing business
Unreliable App
by Waze runner on 2019/06/17 10:29
Many times when I have tried to log into the app, it just sits there and I am unable to get in. You would think AT&T would want me to pay my bill but their app will not allow me access. Very frustrating!
DOA
by Tim-on-the-train on 2019/06/17 10:13
Just doesn’t work at all. AT&T is just terrible at programming. My AT&T App can’t even open properly. Hi, my name is AT&T and I don’t pay my programmers a living wage.
Difficult to sign in
by Rmlb36 on 2019/06/17 08:44
You have one star. If you made it easier to sign in my app you missed the boat. Nothing is easy using the app it continually refuses to allow me to sign in via Face ID. I rarely check the app because it’s difficult to use. I have several devices I use in the app and it should be much simpler to access.
L569 errors: can’t look at my account
by tsop xela on 2019/06/17 06:05
Every time I try and login I get an L569 error message “try again in a few minutes.” It’s been a few days. Would really like to check my data usage as I’m on an international plan for a trip, but I can’t!
AT&T
by Ciencia1 on 2019/06/17 05:55
Easy to find the info. Fast .
Service bad get 2 stars
by kaprea on 2019/06/17 05:42
Service very bad and slow the app is even worse Change company soon.
Glitchy
by BandwagonR on 2019/06/17 05:41
Fix both your apps or I’m switching. Your CSS doesn’t format well on the mobile shopping page on “My ATT” app and your “Thanks” app always has errors so you can’t claim any rewards......... like never
MyAT&T widget
by scanman75 on 2019/06/17 05:40
The widget no longer works on iPhone says I need to save my password but I login with touchID
Account #
by larnece on 2019/06/17 03:50
My account was change by AT& T and now it continues to show the closed account and not the new one. I have called three times with no change. Every call they tell me it’s fixed. As of today it still show the wrong account number and it is cancelled, I cannot pay my bill or manage anything on my account.
Good experience
by Rebie44 on 2019/06/17 03:32
Love this auto pay over phone thanks at&t
Att app
by bajagitl1 on 2019/06/17 02:58
Liked the old version much much better
Used to be great
by PPLFL on 2019/06/17 02:40
This app used to be great, then one day it stopped working. I haven’t been able to get past the log in screen for months. I tried deleting it and reinstalling it. I can log in on the website so it’s just the app.
Yikes, y’all nerds need Yelp or something
by LizaBorden on 2019/01/07 17:00
People, please, we all know AT&T is, like, the proverbial poster child of customer service SUCKAGE, but this here situation is about THE APP. One can look up practically anything one desires or needs to without having to log into the old interwebs or use the Google machine. You can put your already late bill off for another three weeks(and promise to pay by “Web/Other,” say what!), or you can find that phone number from that missed call with no voicemail from that dude that you forgot to save into your contacts(or, for that matter, call back), like, two weeks ago(so it ain’t in your call log anymore) in your detailed usage history, all by logging in with your thumbprint and typing exactly zero words. And I don’t know about these glitches, notifications, and account issue alerts(or whatevers), but...maybe something IS wrong with your account, Negative Nancy. The Genius Bar is an Apple thing, not an AT&T thing, and even that isn’t populated with a multitude of available “geniuses,” so...what do you think the friggin AT&T customer “service” 24 hour phone center is populated with? Hmmm??
Account switches without my permission
by disgusted customer 32 on 2019/04/27 10:57
AT&T took it upon Their self to put my cell phone into my grandmother’s name and her Internet in my name because by cell phone bill was being sent to her home because at the time I was living there when I started my bee their self to put my cell phone and to my grandmother‘s name and her Internet in my name because my cell phone bill was being sent to her home because at the time I was living there when I started service with the company. Now it has been six months of total confusion I have zero access to my account on the app. We went to the store this week where we were told everything was back to how it was supposed to be, yet it has not updated on my app is still showing her Internet being under me also there are hundreds of dollars that are on accounted for because AT&T has switched so many account numbers and now the account numbers are untraceable. If it wasn’t for me leasing my iPhone 10 max I would’ve left along time ago but that is what companies do to make their customers stay. Definitely a lesson learned so once the phones are paid off I’m just gonna go to a local carrier where you get unlimited for 60 bucks not $160 bills. The app was useful until AT&T screwed up royally screwed up. I went from a loyal customer to a very unpleased still loyal customer.
Fraud alert
by ??? fraud on 2019/05/11 01:23
By far the worse experience my account got hacked I have 6 phones lines which two of them were canceled to get and upgrade they changed my address to a different state when I realize it I called the att and no one knew anything they keeped telling me my phone line were all active was phones for two days after two days they finally canceled the order they knew it wasn’t me but they wouldn’t give me no type of credit for the hassle and for being phone less they still won’t let me get into my account they desactive it, I keep calling the company and no one can’t seem to help me they keep transferring to different dept I have actually talked to more than 10+ representative with in the last 4 days and up till today no one have bothered to return my phone call after I keep getting so disconnected (I don’t know why they ask for a phone number to reach at if they don’t call back)? Can’t wait to finish paying my payment plan go get out of this company witch by the way ived had att for 13+ years can’t even consider a loyal customer for that many year I guess they don’t care... if I can give them a negative score I would!!!!! Gave a 5 star be use it wouldn’t let me go thru lol
HORRIBLE!!!! Waist of space and time!!!
by Phufe' on 2018/10/21 18:33
So for all the space this app takes up on my devices that I can’t open up to use for something that I actually want or could use is irritating just for starters! I have tried and tried to get this stupid thing to work since everytime I get an alert or ask a question it send me to the dang thing and after two years ya still a no go! Even talking to the reps is a waist of breath, they either put ya on hold or you wait for so long it disconnects and then the amazing computer calls u back 25 times that can’t help you do anything either! It’s “great” NOT! I spent 3 months trying to get my money back on charges that I didn’t use for data and that went no where, even went to the store in person they didn’t help either! Best response I got was the Facebook crew, still 6 months later you think I could get any of the money back for paying 4x my regular bill or even the credit because there’s proof it wasn’t my bad, NOPE! They don’t care! But they want you to fix it in this here app that don’t do $:(:$! So even now my own ID for some reason is disabled and for the life of me I can’t get answer as to why how or even an answer on how to fix it!! And why cause it’s still tryin to make me use this stupid APP!!! Please get rid of this stupid thing I’m ready to switch companies just because of the BS, worst part is I’ve been with same stupid company for more than 15 yrs! Way to take care of your customers;(!
Broken promises
by Teaspoon225 on 2018/01/19 17:55
I was talked into changing my grandfathered unlimited plan to my current unlimited plan and combining it with my DirectTV account but receive separate bills. At that time any unlimited plan got special rewards and soon after the offer of free HBO was added to ANY unlimited plan and I was notified by my Gold Status Rewards that I needed to download the HBO app and sign in to start receiving free HBO. It never allowed me to do so and I never received free HBO. I went to the local AT&T store and they are trying to talk me into changing plans again and promised the same things I was promised 14 months ago. The original salesman said that the accounts were linked but he couldn’t understand why I wasn’t receiving all my rewards so he went to get the manager and the manager told me that the accounts were not linked and in order to receive all my Rewards I would have to change plans again. I asked him if he was in my position would he believe what was being offered after being promised the same thing 14 months ago. He didn’t answer but he understood my frustration but didn’t offer any discounts or credits. I chatted with someone through the App that couldn’t explain why the accounts were not working together but offered $25 in credits and wanted me to talk to someone on the phone but I am fed up and tired of being lied to and arguing about not receiving the “rewards” I have been promised in the past.
Broken promises 2!!
by Blazn80 on 2018/02/02 07:05
I had the exact same issue with my phones and billing account!!! granted I did not lose out on the whole grandfathering of the unlimited account (this time) but I have been there with AT&T before as well... they notoriously always have issues with their billing, if you don’t watch it every month they’ll stick it to you! I’ve been with them for over 15 years and I literally have to watch my bill constantly for it to happen because it never matters how many PROMISES or guarantees that you get from them over the phone or in the store, about what your gold perks will be and what will happen and how much it will be! it always changes, not just when the first bill comes, but even the second and third at times, anytime you make a change to your account for sure. But also was PROMISED the same kind of deal with DirecTV and HBO. When I signed up for it, it worked about two months and then I got signed out because of a billing error( of course surprise surprise) and tried to sign back in and have still not been able to, 6 more months ago! regardless of what the people at the store do and it’s impossible to do it over the phone because if you call them over the phone They send you to DirecTV when you call DirecTV they have no idea what you’re talking about And more times than not They can’t even find your account so they send you back to AT&T!!! 🤬🤯🤨
Overpaid for 9 months
by Glltha on 2018/01/13 21:23
I have been with AT&T for many years. I recently discovered that a Customer service agent changed my plan 9 months ago to a very expensive plan that I never agreed to. I initiated the call to try to switch to a less expensive plan for our Uverse , Cable and my husbands cell phone ( all on one bill) and my plan on a separate account. They made the corrections to the first account however on my account I have been overpaying about $90 a month for the past 9 months. I was switched to paperless billing and because The payment is billed to a credit card each month I did not notice the change. As soon as I realized that this had happened I went into my local AT&T store . They were able to switch the plan back to one close to what I originally had but were unable to help with any refund. I called Customer support and wax on the phone with them for 1 1/2 hours trying to request a refund of the $1000. I have overpaid I The last 9 months. The most they have agreed to credit is $138. The explanation of where they come up with that figure-made no sense at all. I gave up and will be switching to another carrier. Being treated this way after 10 plus years of loyalty and thousands of dollars paid to AT&T ,after one of there employees made a huge mistake , tells me they care nothing about keeping a customer or providing a reasonable solution to a problem !!
Aggravating
by Rainbow@2019 on 2019/04/07 21:31
I have been a loyal customer and actually enjoyed Directv for years but sense AT&T bought them out and took over its been one headache after another and now they have the web site so screwed up that I haven’t been able to pay my bill online then they say we can only use their app to see our account information and pay our bill the only problem is it’s not working and ever sense AT&T has taken over Directv I have always received my bill through the USPS so I can keep track of every little thing they try and charge me for I have never in my life seen a bill go up up up over nothing they charge you for channels you never requested like sports Football and I have continued going into my account requesting my paper bill be mailed to me through the USPS and then someone working for AT&T decides they have the right to continue going into my account information changing how I receive my bill from mailing it to me to paperless where I have to go online to look at my bill but if I can’t access my account through this useless app then I can’t see my bill or pay my bill and they aren’t sending it to me through the mail so I can see my bill or pay my bill because they think they have the right to continue changing stuff on my account I am so fed up that it’s about time I just give up on Directv and find a better and more reliable company
Customer Service Training and Integrity Required
by ih8 att on 2019/04/07 11:47
McAlester, OK store customer service is horrible. Entered the store, walked around for a few minutes, was greeted by an AT&T employee that entered my info on their IPad. I received a text message stating there was one person in front of me. I watched another gentleman enter the store several minutes after me. The greeter approached me, 20 minutes later, to tell me that one of the employees on duty was going to help the man that just walked in and then the other person in front of me who has already been waiting 45 minutes would be after him. I guess friends or family of AT&T employees have priority. The AT&T app is anything but user friendly. AT&T makes entirely too much money to have poor customer service, poor software, and poor management. The employees add insult to injury. I’ve paid more money than I signed up for. I’ve yet to see the bill lower than my previous provider (the reason I left the previous provider), as promised. I’d forgotten why I left AT&T more than seven years ago. They’ve reminded me why l left four times thus far (each time I pay the higher than advertised bill). Disingenuous advertising, poor customer service, and an unreliable APP are the epitome of AT&Ts best! Thanks for the opportunity to vent AT&T. I’m sure you’ll get your best customer service representative to address my concerns through the APP that’s inoperable.
Terrible customer service from AT&T
by HEB-W on 2019/05/25 15:02
So I am moving to a new apartment. I call AT&T to have my service transferred. That was almost 16 days ago today. After a lot of back and forth with stories ranging from, we don’t service the area, there is someone living there with AT&T service, I have to call the person to cancel his service, we need to verify from you landlord that you really have your apartment, etc, they set up the transfer for last week Friday, 8 days ago for the hours of 12p to 5p. The service person was to call me during those hours. Guess what? No one called. So I called AT&T on Monday, the first cs person said, yes, there was a service to be installed, let me find out why they didn’t show up. Then he conveniently dropped the call. I called back. A different customer service now says, there was no service scheduled for Friday. I am like what? It was on there 5 minutes ago ... did you guys just delete it because no one showed up? After a long wait, they rescheduled it for 6 days later. I was told they will try and squeeze it in before Monday. It is Saturday, there has been no squeezing in. So I am still waiting till Monday, which is supposed to be a holiday. Such terrible service. And to think I have been a customer all these years, 4 mobile phone lines and internet with them. I am seriously considering moving to a better service provider ...
HORRENDOUS!
by Bwell, Mr. on 2018/05/05 04:18
Unbelievable!!!!!!!! I spent a total of 4 hours on the phone trying to establish mobile service as a new customer. I spoke with 4 different Customer Service Reps and each contact that I've encountered was abysmal!!!!! It's unreal how At&t can allow terrible service to dictate their fate. All I did was attempt to give At&t more of my money for a service their Customer Service team failed to deliver. I would like someone from your Corporate office to contact me ASAP. This goes beyond an apology. My time cannot be replaced and to add more to this soggy ordeal, after all of what my wife and I experienced, the order I placed had to be canceled because of a keying error as it pertained to my address. Needless to say the ball dropped several times. They literally screwed it up each time. Here's a tip to At&t, don't outsource your service if you are unwilling to meet the demand of the everyday customer! I am very disappointed and still shocked to see business being conducted in this manner. At&t maybe its time to fall back on your technological investments, and direct your focus and resources on those who haphazzardly represent your company!!! My credit report was run on three different occasions by three different agents. Three different prices were given to myself to pay for the sales tax on my purchase. Do what's right and make it right!!!! Me being angered due to my experience is an understatement.
Why i am disappointed for the first Time.
by shermancgi on 2018/09/29 14:52
The reason why I am giving you three stars out of five this time is because normally you have been very great with helping me with maintaining my payment and also when making a payment in counseling a payment arrangement due to paying the balance early do you have honor that but now the last time the last person I spoke with a week ago and canceling this payment arrangement because now I’m back into a regular pay. Being gone for a month they told me over the phone they had canceled that arrangement but apparently my account was debited just this morning that very same payment that was to be canceled now that is put me in a financial situation with paying on a credit card that is due next week and now I’m under funds so I am very disappointed that apparently that receptionist who was the man did not cancel that payment arrangement so now I’m stuck trying to keep that creditor from difficulty me on the account and sending me to collections so for this day and time and very disappointed with AT&T in that that receptionist who told me he cancel that payment arrangement apparently did not please give me a call so I can find out who was that day and also tell you again I am very displeasure at this point right now and I hope this does not happen again.
Terrible company
by FlyButter99 on 2018/07/06 16:09
They are a terrible company with awful customer service and self serving policies that don’t care about you as a human being. I was online searching for their multi line options and must have hit the wrong button and deactivated my service. I’ve only had it for 10 days. They charged me to reactivate it EVEN THOUGH I WAS PAID UP UNTIL THE 24th. It’s currently the 6th. I barely have enough to feed my son. The money I had to pay was supposed to go towards baby formula but I need my phone for emergencies and to work so after being on the phone with customer service for over an hour and being told I had no choice but to pay I did. Hoping I can borrow money from family to feed my son and I know I’ll figure it out but the fact that things went down this way and that they make no provisions for customers in situations like this other than to pay or be screwed is abysmal. $25 means nothing to a company as large as you ATT but it is the difference between my son having a meal. Not to mention I WAS PAID UP FOR OVER TWO WEEKS. There was no reason for me to have to pay extra but customer service said their system wouldn’t allow them to reactivate my service otherwise. Verizon May be more expensive but they were always flexible with me and worked with my situation and showed kindness and understanding of human situations. I’m disgusted with this company.
After 20+ years of loyalty and dedication...
by ShiBriLai on 2018/09/21 00:26
This past year has pushed me beyond frustraton. I’ve had the most horrible reception and even more times where my phone just says “No Service”! I have contacted tech-support so much times I lost count in just this past year. Every AT&T rep/tech I spoke with last year said they would research the problem and get back to me, only to tell me that there was nothing wrong and if the problem Keeps happening to call tech-support. Well...I do, and because of bad reception we get disconnected, so I tried the chat online and our chat gets dropped because of bad reception service. After one year of this madness...I finally get a tech that tells me i have to update my SIM card to a 4 LTE SIM. Doing that will solve all my bad reception/no service problems. I’m stoked/excited and wait for my saving grace. I get the new 4g/LTE SIM card and it’s almost 2 inches long where as mine is less then an inch to fit in my iPhone 6 (which they should know). I wish there was a booster they could give to me to help with this, seems they did in the old days. It literally feels like I’ve payed for full service for nothing. Still hoping to get this resolved soon. $40/mo unlimited talk/text/data per line (for 3 lines = $120) sounds PRETTY AWESOME In comparison to $240/mo and crappy reception 60%+ of the time! 😔
OVERCHARGED
by cory32 on 2018/06/02 19:49
DO NOT TRUST ATT IF YOU ARE GOING OUT OF THE COUNTRY!!! I got a text while on a cruise. For $100 use phone while cruising. I called & talked to him and asked at least 10 times was there any way for there to be an overage. He said no the $100 covers it I just received my bill with a $230 overage. I have been on phone with ATT for almost 3 hrs to no avail. I plan to go on FB and on every cruise & travel website I can find and tell them NEVER to trust any of ATT'S international plans. In fact as I work in a school and will be out for the summer I intend to make my summer job telling everyone and anyone who travels not to trust ATT while they are on a vacation!!! I could not afford a cruise it was a gift so I figured if I could turn my phone on for us for $100 it was a little something I could help my aunt with. Now not knowing this overcharge was happening and having auto withdrawal I also got 4 $35 charges from my bank for insufficient funds, ALTHOUGH Webster bank found a way to clear those charges for me. ATT with ALL THE MONEY THEY MAKE OFF US could not wipe this $230 overage!! An overage I asked multiple times if there was any way it could happen and was told no. They kill us with charges then won't fix it when one of their people make a mistake. They say they record phone calls I asked them to listen to it and they would see I was right. Nope still not going to help me. So PLEASE DO NOT TRUST ATT.
DO NOT USE AT&T OR DIRECT TV. Bad companies.
by Mississippi Flash on 2019/06/15 14:58
I have had problems with my billing with both AT&T and Direct TV ever since AT&T took over the billing for Direct TV. I pay all my bills electronically through my bank. I make two different bills both carrying the AT&T name but two different account numbers and different mailing addresses. Sometime both payments go to the same company then they send me a credit and the other company sends me a passed due notice. I have even had my service cut off due to non payment. When I complained to AT&T about it they said the problem was that the billing departments of the companies did not communicate with each other and they were trying to correct the problem but it has been over six months since AT&T took over the billing and it is still not any different besides the fact that you may have your service disconnected because the two company billing departments does not communicate with each other. I know several other people that are having the same trouble as I and they are getting the same excuses that AT&T gave me. My suggestion is to rent the movies you want to watch, listen to the radio or read the news paper to stay up on what is happening in the world and write a letter or send smoke signals to whoever you need to communicate with and tell AT&T and Direct TV to stick their services where the sun don’t shine.
2 complaints and a few compliments
by James_The_Great on 2017/11/17 06:51
Complaint #1: I tried using the app to purchase a case for my phone. The app kept telling me to sign in to finishing my purchase. I was already signed in. Every time I reviewed my order just before check out, it took me back to the sign in page. When I entered my login credentials, it said my login details were incorrect. I ended up hopping on my desktop computer to make the purchase and everything went through just fine. I tried using the app 3x and couldn’t get past the the review order before checkout page. Complaint #2: I also had a hard time using chat feature. The keyboard and navigation took up 90% of the display and I could hardly read the chat window. There is no button to toggle the keyboard down to read the chat window. Basically, the chat experience through this app needs improvement. Compliments: I think the billing section is easy to use. Easy to view and manage billing preferences. I also find the “current usage” section easy to navigate and understand. Also managing device features and changing plans is a breeze.
Difficult to maneuver, takes far too long!
by jimmymac31455 on 2018/08/31 06:15
I wasn't sure if it was me or if it was the app. When I get totally frustrated I call in the big guns, either of my two sons. They are fully grown at 32 and 28 yrs. old and therefore I try not to use them too often as one is married and expecting my first grandchild and both of them have excellent jobs in the careers they chose and both of them travel frequently. Unfortunately my last problem solver(not determined by ability but by location. She got married last year and she has been living in Sydney, Australia for over 5 years and will be continuing to live and work there for the immediate foreseeable future.) This leaves me to depend on myself and the help that the apps themselves give me. That is the reason I need apps that are easily accessible and make it easier for me to find the answers that I may need. Unfortunately this app is not one of the easy ones. Even my boys have had trouble getting around this app. Everytime I need to look at stored records I know I will be bouncing around this site for at least 5-10 minutes. This opinion is wasting more of my time and I wish to stop now with the statement "make my life and this app easier so I can leave my boys alone.
So frustrated. I’d rate lower if I could.
by stevo927 on 2018/06/17 01:01
I have had several issues through direct tv and this app. Direct tv told me specifically that after fees my bill would be one price and it has never been that price at all. They also told me that my password was wrong when I called over the phone to move my service. And asked me a security question that I never would have picked and that I had never even set up. So I then hung up and called back THREE times and was put on hold each time for about 30 minutes each. The next time I got a different person told him the SAME password I told the first woman and he said that was correct. Although she had told me it was wrong. He apologized for the inconvenience from before. But he also told me they were not going to charge me a fee for moving but inevitably I got a 200 dollar charge for moving yet he clearly said I WOULD NOT be charged the moving fee. Then as for this app, I have literally tried to add an Apple Watch to my plan 15 times and it either pulls up just blank white pages as fully loaded or doesn’t even let me push buttons. The live support tells me to the things I just told them I’ve already done and before they even resolve the issue they disconnect in the middle of talking to me. It’s an experience that just keeps steadily getting worse and worse. I’m very disappointed.
Very Poor Service and You Lie !
by Kyote 1 on 2018/05/26 22:38
I took my plan out 2 years ago and you tell me it’s outdated. I have little or no service for my phone or data. I have been a true loyal customer since 1990 but no more as I will start looking at the different plans of different carriers Tuesday. I have asked you to call me back after I called in 2 different times on your supposed recorded line after getting past your automated computer figure, to record the lies your agents told me when I called. One told me the first time I called I had 11 data and two weeks later on the second call after my app hadn’t updated the person told me I had almost 11 so use my phone as the app I have hasn’t updated yet ! Poor service and you lie twice in a row ! Then I get a text that tells me you will slow me down and I had no roll over data. The poor tricks you play on customers just to make more money. I can’t even get you to call me back to prove what they said. All I get is surveys to tell how good your doing and no phone call. Is AT&T that impersonal ? I think you do not have a recorded line or you would check it to prove they lied to me just to get me off the phone and shows your poor almost non existent service ! You are losing customers right and left and you don’t seem to care. No wonder your business is doing so poorly. Brad Whitlow
More broken promises
by Nancee27 on 2018/04/27 01:50
At&t did the same to me. Convinced me to change plans that I was grandfathered in so I could save $5 a month but after a couple months the bill kept increasing. When I called they said they don’t know why but they switched my plan again. Now more expensive than the original one. Now I was locked into a contract. I thought that was the end of that for a while but after a few months my bill began increasing $6-$10 per month. After a few months it was obviously noticeable. When I called the representative said it was due to taxes but I told her that can’t be if I’m in a contract for set price . She looked at it closer and agrees that the bill is increasing and she will give me a $25 credit. I said no,please cancel my plan. She said she couldn’t because I was in contract. I said well you have been increasing my bill monthly there for you haven’t held your end of the contract either. I asked to speak to manager and then she said I could cancel. This company is a crook and takes advantage of consumers hoping you don’t notice and spend the 2 hours of your day calling them .
Att App
by B Briggs on 2019/05/19 16:18
In my opinion I think the ATT APP is the easiest of all the apps I have to make a payment. Even though I haven’t explored all it’s uses I think you can do about anything you need to do with the phones, TV, and internet. If there is something gone wrong with your account, the loyalty department can usually fix it. Even though you might have two go through two different representatives to get something done. My only complaint is recently having two different reps say they will call you back within so many hours and never call back. Also have had two different reps to tell me there are no notes on my file they can read that I told them about on the previous call, then to call a different loyalty rep and they can read them fine and stood by them and corrected my account as previously promised. But over the years ATT has ALWAYS corrected all problems that have occurred. The service reps that come to the house are the best of any I have ever used. I am very pleased to part of the ATT family and they always let you know how much they appreciate your loyalty. Bill Briggs
Pick a different carrier
by DisgruntledCustomer735 on 2018/08/11 17:12
After 7 years of being an att customer I upgraded my plan and added lines for all of my kids. They were running a promo for buy one get one phones... okay that sounds good...Agreed to the plan, waited the obligatory 3 months for the promo to kick in, checked my bill then the insanity began. Found out I was not getting the BOGO deal, AND I was being charged for an additional line on my phone no one was using. It’s now 10 months later, I’m owed more than $600 in credits (and climbing every months) and no one from customer service can give me an update on the status of remediation. Customer service tells me it’s being handled by their financial team and they have no updates to provide...oh but I AM eligible to upgrade my plan to platinum or some crap and add satellite television services....oh joy. If you’re getting this app it’s probably too late for you because you’re already sucked into a contract. If you do take anything out of my rant please just be advised—watch your bill. Look at it reeeeally closely. Call, wait the ten minutes for someone to answer, tell them email their supervisor and make a note on your account if you don’t get a resolution. And, check your bill to be sure the resolution was applied. A lot of overcharging occurs because people don’t look at their bill. Be careful.
AT&T LIES LIES LIES there is NO communication between staff
by bonjohnson on 2018/05/20 01:22
I have been with the company since 2011 now this is the most aggravating insulting non professional business. Every representative I speak with says they are putting my information in the account for the next representative, but when I switch over NOBODY knows dimly....I am 65 I believe a persons word is bond....NOT WITH AT&T they will put a foreigner on the phone that’s supposed to be a supervisor but they are just as unprofessional as the first rep....on top of this aggravation they takes the liberty to CHANGE your accounts I’m ready to speak to an attorney because if I keep my word why can’t they....I have high blood pressure (4) different pills as well as diabetes’s (2) different types of insulin.....every call and every conversation my vision blurrs as well asa fierce headache I told one supervisor Mrs. Lee who by the way did NOT want to be at work that day got me so upset I told her I had to hang up because I felt my blood pressure rising she called back later to inform me MONEY I paid had been lost so they “closed out my account” which meant no phone, no internet, or satellite....WHO does THAT....if there was another service to offer all three ( which I’ve had since 2011) I would switch so fast At&t would be a memory and I would pass along the poor service.....Bonnie Johnson....a LOYAL customer
Best “Pay By App” Out There!
by Smilemkr on 2018/09/03 20:05
AT&T has done it again. Cheers to another service right at your finger tips. Everything, and I mean everything is just clicks away from helping you quickly with completing your task on this app. Not only can you make a few clicks, and your bill is paid, stopped its service or making a payment arrangement, but you can now, order a new/refurbished or used phone that fits comfortably into your already set plan on your account. You never have to speak with a rep. But always have the option to click on the (waiting at your service) online rep. in case you ever have questions or need guidance (which by the way, is always double checked security by the rep). I had my new upgraded Phn the next day, all according to my act plan and never had to talk to a rep once. I did call to c confirm my order though. But, only becpappusle I did t think it was possible to order a brand new phn, without something going wrong... WRONG again! Everything went as smooth as I hoped it could have. Thanks again AT&T! ~Smilemkr~
Scams AT&T uses
by Pat Can Handle on 2018/08/21 06:41
I’m not sure why I am still with AT&T. Just as I saw another person reviewing their service received. They did that to me a long time back with my cell service. They cut/lower prices in other areas of another plan just to pull customers away from plans they were grandfathered into. I couldn’t change it back when it was less than a week before I had changed my mind. Horrible customer service unless it’s to rip off, or take advantage of the customer. They don’t ever even offer additions to plans. They just started advertising that they will help customers identify areas and assist in optimizing bills to help “the customer”. I went and looked at that and it was to add another two lines just to have money taken off one line, then stick it to me at the other end. Takes the point away from a company caring for the customers they’ve say they are helping. I see they are doing the same with TV now as well. Leaving little details out to create larger and unwanted problems for the customer to foot more of the bill(bills) we don’t want. Just took me an hour trying to login because I never want to use the app. After doing so they couldn’t even find the month one of my phone lines was up... Just kept showing how I could pay off the difference or at the moment.
Worthless App and customer service!
by juliegirl1 on 2018/09/27 22:07
I don’t normally even bother writing reviews but feel this one is warranted. I have AT&T and direct tv combo. So I download the app. Now I want to add an Apple watch which requires you to know login info to sync. Ok cool. I reset passwords 5times now and it states it’s not recognizing my account. How bout it not recognize my account when the bill is due?! Because I want to see how long it would take to have service cut off of an account they can’t identify. I wouldn’t even give this app a whole star if possible. Then call customer service. They barely even speak English. So she try’s to get me to agree to add an access line for watch. And but the watch. I already have a watch I just needed to sync with my phone! So she then can’t help me and transfers me to some other line and I have now been on hold for 30minutes. For the cost of phones and service we pay every month you would think someone would have common decency to give better customer service. Freaking ridiculous. I am now remembering WHY I dumped AT&T years ago!!!! Nothing has changed only gotten worse. Thanks for the frustration, aggravation and total disappointment of changing from a half way Dede t carrier to you. If you can’t provide service then go outta business. Fed up and done with crappy service.
DIRECTV
by tinzles on 2018/11/17 02:00
I ordered DIRECTV back in July and they promised me that my bill will be $50 a month no more than $54a month and in the process of I already had Internet with AT&T for about 12 years and the associate she had it my Internet bill with the DIRECTV bill and I asked why would you put my Internet bill with my DIRECTV bill when I already had it they made it a combo package which I did not order i complain for three months but my tell me they could knew nothing about it DIRECTV bill was never $54 as l promised and I was promised a gift card from AT&T and never received it either they said most peopleReceived but there was a issue with the gift card that they were supposed send me I am very disappointed with a company I call an American business promised to the people and they overcharge you for everything I’m sad to say this is a very poor company that lies to all of their customers To make money but sadly to say my bill was never $54 it was more like $200 or more this is that AT&T the way that you do your long term customers that have been customers for so long And The on line app is terrible when I’m trying to in put another account the account will not move or when you enter the other account number it will not download the account number that you’re looking for This is so terrible
Customer Support
by golf-tee on 2017/09/20 21:19
I've always had good interaction with AT&T technical support and for the most part, customer service. I recently had a $5 late charge on my wireless bill. I called to see if it could be removed since it was only one day late because my bank (through which I pay all my bills) rolled out a new app that lost my payment. The Rep I talked to kept saying it was a 'valid' charge repeatedly. When I asked to speak to a supervisor, she said the supervisor was busy. I said I'd wait for him/her. The agent said the supervisor would give me the same answer. The agent then said she couldn't do anything about the late charge because I had already paid it. This was a blatant lie since my new invoice with the late charge had just arrived and the previous bill did not have the late charge on it. Eventually she said a supervisor would call me, but no one ever did. And I was not surprised in the least. Later in the day I talked to a technical agent about my internet speed and he quickly and cheerfully resolved the issue. Later in the day I also spoke with an agent (not through the published AT&T support number) and she found a solution to my satisfaction. I would give her and the technical agent 5 stars and the original agent 0 stars.
Eufaula Lake
by kickingU on 2019/02/02 15:54
This morning I wrote a review about the bad service. I am so tired of having to go around about way get service whether it’s having a US cellular home phone so I can forward my AT&T phone so I can get my calls if I want Internet I have a hotspot off the Tmobile phone. We have been loyal customer for AT&T we moved out to Eufaula lake in 2010 and have been complaining every since we’ve used boosters to help boost the signal it does not work when I call In it is always the same The towers are down there really bad right now we’re fixing this fast as we can. I love my iPhone I put a picture of how many iPhone boxes we have bought trying to update to try to get your service but it’s always the same. Eufaula lake is a big lake and I am sure I am not the only one that complains about the service out here. We pay $300 a month. I love the outside my home or 10 miles away. It is very aggravating. It is very aggravating when we go to the store and the lady said she released your phone and the money owed on the phone would go to the next bill then drove 50 miles to try a T-Mobile phone only to learn that my phone was not released. I do appreciate the people that reimbursed or gave me credit on my phone but it in no way makes up for all the bad service Thank you Shelly
Wish I would had never switched to at&t
by Cry&Roy on 2018/02/13 03:00
As I sit an read all these reviews I now wish I would have before I agreed to switch . But the man that came knocking on my door everyday for a month promised me my bill would stay at $125 well I’ve never had a bill at that or close . Once a lady changed my account an I didn’t notice it til I got my bill . I had called in to get a problem fixed with my dads tv not working an why the lady needed in my account beats me. Well I told them when I called to see why my bill was so high to pull the recording well no they couldn’t do that they said well I said that’s because she lied to make her a bonus by jacking my bill up $285. Well then I talked to the so called supervisor an he only could take my plan back lower but couldn’t refund me the money they ripped me off. Well now I got a bill for $160 an no one can seem to keep there stories straight . I have my contract but when you call an no one speaks good English you can’t get nothing through to them. I’m ready to go back to charter at least they would credit my account an have great customer service . They even buy out your contract. So over businesses thinking they can do you any which way an it’ll be ok. I’ve never had the same bill price one time an I never do nothing different.
Customer Service
by Kiki5688 on 2017/12/04 03:30
Terrible experience with ATT right now, I have called and spoke with 3 different people and my issue is still not resolved. My father called and was told the issue would have to be resolved tomorrow. I have been a loyal customer for 15+ years and i can’t understand how none of your support staff could figure out the issue and none of your support staff can figure out where and how someone, i don’t know, changed our address, changed the authorized users of the account and deleted all of our phones from our account. This is the worst experience i have ever had with your company and if my issue isn’t resolved tomorrow by 9am, i will cancel my service with your company and go to a company that can protect our private information and has better security for this type of issue. Let me also mention that none of your representatives think that this is a fraud issue, it’s a fraud issue. Someone is using four information to have a phone and your company is doing nothing about it.
Consumer
by Nursefox125 on 2018/06/24 14:28
I agree with the above customer. This also happened to me. Your training of these customer service needs “compassionate and understanding representatives, also like her we were given the mistreatment and we cannot see what the plan or program that the c/s rep is typing in. We can only believe they are keeping our separate plan. Trust seems to be a lesser issuer here. Lost on commercial trade. These people that we “trust” sometimes is a game changer. My case was offered to take on two Se phones because my 2- 8 phones were lost in transit the Second time to my significant other was in another country and fed x was unable to deliver him the parcel because customs also made up some cocoa me me story. So we sent the second phone by usps and it was to be delivered as a gift and guess what it was to be delivered on June 13,18. It is now the24th and he has now returned to the US with neither phone So the tale is att still bills for theses phones because it originally sent to a us adress and it was received. So they att has no further responsibility. So I guess we have to repot them list/ stolen and than go thru that channel? Just saying att is their to support you in any way ..........
Worse customer service ever
by IrrateWhiteWoman on 2018/07/21 22:10
I called and spoke with a Rep and was given a whole package information (2 hr call), chose my options, was told I would get a service call, never did. I called a week later and was told that the service I was told about earlier was not even available in my area and we would have to start all over. That was another 2.25hr call. 🤦‍♀️ Was told my router would come in the mail and then a service rep would come to set up. Service man came the day before the router came. Told us “easy to plug in and set up yourself”. Phone Rep reassured me no interruptions in my service from the prior acct holder to mine. I received the router next day...couldn’t set up. Two accounts in the system. Chat started with very helpful Reps from three different Dept’s trying to figure out what was wrong....deleted one account and still couldn’t get router functional🤦‍♀️. Not only was service lost (to my business by the way) for three working days!!!!!...but have to wait until Monday afternoon for next available service call. The very worst experience ever...despite the great chat crew who attempted to help me...and promised an “inconvenience fee” once my service gets started. All I can say is...”I better get some sort of discount for this nightmare and loss of service”😡
Customer Service far from Customer Eccentric
by Twoboys143 on 2018/07/22 18:35
Called customer service to find out why my bill went up $10 after combing through the pdf that is available on the mobile app. I was told my plan went away and to accommodate AT&T, the additional $10 was added with additional data. Fine. Sure. Thank you customer service rep for the explanation. But then she proceeded to tell me that I needed to look at my bills. Hmm. Not a customer eccentric thing is say. Very disappointed in AT&T for lack of communication on the change- you send a text when I go over my data so why wouldn’t you have shared the plan change via text? My explanation, because you wanted everyone that didn’t call to reclaim their plan to pay the additional $10 per month. Regardless, extremely irritated at the CS Rep for the poor choice of words, after I repeatedly told her I look the amount every month. If there’s something that I’ve changed, I comb through the bill to make sure all is well. Guess I need to brush up on other carriers customer service? I feel the CS rep has force by hand into that conversation. I am fine with the $10 increase but not fine with a crappy remark to “look at my bills for updates.” BIGGEST TAKEAWAY: This answer did NOT solve the issue I was calling about.
Customer Service from top to worst
by txt0pr on 2018/06/11 23:19
After Hurricane Maria I only received 2 months in credits. It have been 9 month now, with no stable data nor decent speed, no cell coverage. Infinite dropped calls and no credit whatsoever. Kept paying over 80+ for an unlimited data plan that wasn’t being used because there is no antenas able to communicate data. Yet they insist I don’t deserve a credit. They tricked me into changing my plan to an equal and cheaper plan due to my inconveniences, but it turned out to be just the regular plan online , accesible to anybody, the service is so bad that I didn’t even accepted to commit the change because the call dropped and they still made the change. They scammed me from LTE speeds to 3G speed. I have never felt so betrayed by a company’s customer services. After hours of calling, and false promises to call me and get me updated, they did nothing. And when they actually did returned my plan, they didn’t installed it correctly so I went a week without a data plan. Now a month after they are charging me $400+ for data as if I never had an unlimited plan during the period. Still in the phone, hours invested. All of this after being more than 9 years with them. They don’t deserve good ratings or me loyal customers.
blind users beware
by WearyMouse on 2018/10/01 15:19
The app is actually pretty VO accessible, which seems like they must have a policy in accordance with the law. However, be aprised before choosing AT&T or paying for insurance on a phone, that the insurance they try to sell you is *not* accessible. You need to be able to print out and complete a form to submit and replace your phone. This was my daughter's phone and she is in another state, and she is sighted and tried completing the form but they would not accept it as the account is in my name. I could not authorize her on the account as their only option was to send her a text message and she could not receive a text message since her phone was broken, hence the attempt to collect the insurance. After many circular routes on their web site trying to straighten this out, I was not able to make contact with the insurance at all, AT&T was not interested in seeing this was taken care of and their operators repeatedly said illegal and offensive things to me. As my daughter was alone, with a high risk pregnancy and a hurricane approaching, I paid off the phone, close the account, and ported the phone to another carrier in order to get her a phone ASAP. No compensation for the insurance I paid for which was illegally unavailable to me was made.
Unable to press personal info.
by lorenzp1 on 2017/12/10 15:49
There is something not right about this app. After logging in. I’m not able to press certain area about some info of mine to completely understand what’s behind that info that I’m not able to see or get access to. But besides this app. 6 days ago, I just recently have a annoying issues of my mobile phone bar signals that flunctuates to zero bars to no service at all. I did communicate with the tech support. (1)can’t find the problem then was given 1/866 number to call. (2) just yesterday called and talk another tech. Support I was told verbally they will fixed the issue and they will notify me. Half of the day, I received a text message that the problem was fixed. Went home no changes. Still flunctuates to no service on my mobile phone bar signals. (Lier)??? I tried my own troubleshooting to resetting to removing the SIM card to etc,etc. same thing it’s been 7 days and the issues/problems still exists. I’m paying for a mobile cell phone service that I can’t fully utilize. Please note this was never ever an issues until 7 days ago. What wrong at&t you have a tech support that transfering the problem to someone else. then only to be lied to that it was fixed and they getting paid????
Multiple phones
by stuckwithAttmistakes on 2018/08/18 14:03
Att separated two phones I have into two accts under my name. I cannot find a way to add second acct number on app unless I buy new device, which I do not need. Secondly, this mistake came about spending days in an Att store attempting to get my daughters phone in her name, as she is a senior in college and trying to create good budgeting and credit practice. I spent three days in store attempting this with same person. He assured me it was all set. Of course next billing cycle, I receive two bills with two separate acct # in my name. Doesn’t help my daughter one bit and has made it so I can only pay one on app and one through mail. Of course returning to Att store, they told me there is no way to change it now!!!! So I told them I’m changing carriers only to be told I had to wait two months for my daughters to be unlocked as I paid off her phone when I started process. Ironically my husband was Att employee for 10+ years until they surplused thousands. We had service with the 10+ years. Cannot wait to change provider. Maybe surplus due to loss of money at incompetent level in retail stores, when same employee kept telling me I had to live with the mistakes he made. At same time telling me he was previously fired from Citibank. Hmmmm wonder why.
My experience
by upset customer 223 on 2018/07/24 00:06
I’m getting the run around I’ve purchased service with AT&T online and my phone was delivered by “enjoy” a provider that AT&T uses to deliver and activate their phones for their customers that was a very weird experience in its self because Zoe M asked for my credit card (why did she ask for my credit card) any way on 6/1 my boyfriend called me on a different phone informing that his phone was not working so I checked the AT&T app and there it goes a notice informing me that the phone was suspended so I activate the phone everything seemed okay until the next day I try to make a very important phone call it states I was block from using the network! I look on the AT&T app and there it goes now my phone shows it’s been suspended then I reactivate it everything goes fine until a few weeks later it happens again first his phone then the next day my phone on top of that my bill shows it close to $400 (I never been late for a bill ) I finally get frustrated enough to call AT&T they couldn’t tell me why my phone kept being suspended but they did inform me that my bill was high because it showed that they where charging me for three accounts I only have two.. fast forward to today I’m still having this problem
No más
by Jimbo1380 on 2018/02/01 09:23
I don't want to be staring at this $265 att bill, wondering how I got myself into this situation and how I'm going to finance it. I have to call, again, for the nth time, and be rerouted to four different people only to have my problem remain unresolved. Hours upon hours I have spent dealing with the agents, some of whom don't understand English or how to pronúnciate words, others who simply want me transferred down the line cuz they don't wanna deal with it. I've been lied to, promised the bill won't be any higher, it's always more than it should be. DIRECTV is locked at $90 for now gracias a dios and I should owe about 220, not 265, there are access fees that should not be there on both phones, and if I deactivate one of my devices I get charged 58 dollars cuz I'm breaking the contract for that particular device. I don't know why I haven't switched yet, but it's time. Upcharges all over, access fees, activation fees, cancellation fees, administrative fees, government fees. You advertise that you no longer have contracts, so I want out of this one free of charge. Most of the time I don't even get service in my house or on my porch, and my phone has been dropping calls the past two days, unable to connect to the other line. The call paused at 0:00 seconds. No more I'm done
At&t inept company
by ecclesiates 2 on 2018/10/13 17:53
Went to AT&T store to buy a flip simple phone for my husband was told by salesperson to give my husband my phone n he would replace it with a upgrade free with a promotion 4 months later my phone bill increased when I called to question I was told my service increased n taxes nothing about a charge for new phone I phoned ATnT a few months ago was told I was paying for my new phone I explained o that was supposed to be free with a special their reply so sorry about that m proceeded to selling me other promotions was on the phone yesterday again n spoke with 4 reps first one did not give me a confirmation # for my payment was inept I called again young lady she saw no record of my payment transferred me to another rep he said he could not help but someone would call me within the next 5 to 10 minutes we’ll 35 minutes no phone call I called again spoke to Rauol he apologized n went on to give me a new phone for no charge same phone as I had n I’d have to pay taxes no thank you good bye atnt is outsourcing to countries n their reps do not have a command of the English language shame on you AT&T been with you 12 years too long to be mistreated I will see your company go out of business. It can’t be soon enough for me you r despicable !!!!!!
Trying for one star, not two -typical
by shumblebird on 2019/01/15 04:05
They seem to have added a star to my input, and since their app has reduced me to a quivering heap of nerves & misdirected rage at the universe, I don’t want to take it lying down-tho I’m almost incapable of any other position now. All I wanted to do was pay my bill. As others have reported, if you get past the crashes, useless helpful information, etc.; then you are really in trouble. Their set -up is non-intuitive. I wanted to pay half the bill but when I entered that, it told me I was paying more than what the bill totaled. It refused to accept my new debit card and when I gave up after six tries & endless scrutinizing of each detail of my card for errors, I decided to go the bank account route. It seemed to like that - a bit too much, as it erased the half amount I had entered and replaced it with the entire bill amount. Things are very tight this month so I think that was when I began to shriek. I finally got that straightened out and attempted to go to my next inquiry, which it couldn’t figure out, so I gave up while ahead. Except I still have to pay my electric bill and I’m now afraid, very afraid. Just sign me, Still Twitching 📵
Service
by J.A. Adams on 2018/10/22 02:35
I am having a terrible time getting a straight story on what the premium unlimited data plan is. I can’t sign up for watchtv app nor my pandora premium. Nor can my family plan members. I spoke to someone on live chat who assured me all four family members get the pandora premium service (in writing) and then later after signing up I was told only I would get it. I can’t even get it. It is extremely difficult to communicate with your company and extremely frustrating. Never seen anything like it before. I spoke to another person by live chat who told me they would have someone on their team call me the next day. No one called me. I got an email saying my bill would be approx $448 when that is twice as much as I had normally paid. What does it take to talk to someone who can actually help me? I have been a customer with AT&T for over 20 years for cell phones and television and internet, but the customer service has gotten progressively worse as the company has grown and automation increased and jobs sent overseas. Can I speak to a human that can answer my questions and receive the services I supposedly signed up for? I get different stories from everyone I talk to. It is so frustrating as you can tell by my tone.
HORRIBLE SERVICE
by something2amazeu on 2018/11/17 22:38
I’ve not gotten a correct bill in over 2 years . They won’t meet to auto pay but yet they can’t give me my money back when they make mistakes for months at a time..... no way will I do auto pay. They expect you to pay immediately but yet they do not pay you back when they overcharged you for 2 to 4 months. Every time I call it is no less than an hour to two hours I talk to to to for people and not one person will do what they can actually tell you they’re going to do. I have been with AT&T over 20 years and it is the worst company in the world to have to deal with someone on the phone or on chat on line .......no one knows what they’re doing. They will ask you for a number that they can get in touch with you in case you get disconnected which I have been several times and not one person has ever called me back when I was disconnected I have to call them back and start all over again talking to 2 to 4 people about the same thing. I am researching other companies. I have already dropped their TV service because of them double charging me for four months and I still can’t get anyone to help me when it’s obvious it’s in black-and-white you can see I was overcharged. THE STRESS IS NOT WORTH IT.
Slow. Like everything else AT&T
by Rosco Rich on 2017/09/16 00:53
AT&T minimally reinvests in products and services. They go out of their way to make things inconvenient for customers that they have locked into overly complex offers. This company sets a horrible and putrid precedent of theft and lies. I'm especially concerned how their billing practices will impact all the first response emergency units with First Net. My company previously employed landline and cellular services with AT&T and exited the relationship after an audit that uncovered they had over charged over $250,000 in a 28 month period. It took tens of thousands of dollars pursuing legal actions to recover the stolen monies. They are too big and use the excuse; "when your a company this big it's near impossible to not miss things". That tells me AT&T needs to be broken down into smaller companies so they can adhere to customer agreements. This will never happen because they profit at least $3Billion a year by over charging customers that don't catch it or don't have the means to follow through with the dispute. That is THREE BILLION DOLLARS, at least...., a year they steal through their own negligence, system errors and shifty sales tactics. Thanks to companies like AT&T we live in a buyer beware society that encourages thievery and deceit. End of rant for now....
AT&T/FirstNet aren’t compatible?
by smhansen4022 on 2018/12/21 01:50
So I’m a first responder and switched my line to FirstNet. I upgraded my phone and bought a series 4 Apple Watch a month ago. Difficulties arose when trying to connect the cellular to the watch and it was determined FirstNet was not compatible with the watch. Yesterday, I got my AT&T bill which shows an activation fee for the watch plus the monthly service for the watch which I don’t even get!!! Spent the last 2 hours with customer support to find out they can’t do anything at AT&T to solve this problem. Their suggestion, call FirstNet! I did and I was advised they now have watch plans for cellular at a cost of $25 dollars a month, not $10 like AT&T, the reason they say is the watch requires its own account. So now I would need an AT&T for my families phones and 2 FirstNet accounts, one for my phone and the other for my watch, just to use their services. None of which can be combined to pay. 3 separate payment transactions and at an additional cost. I can’t imagine I’m the only first responder who has their service and bought an Apple Watch. I’ve been with AT&T forever, and appreciate what their doing for first responders, but I’m not to happy with this and not being able to resolve my issue with AT&T!!!
The app is not good
by Rondo1948 on 2018/09/28 16:33
It all started way back when ATT got the iphone first when I was with Verizon. That questionable decision I made to change to ATT to get the iphone has lead to a frustrating relationship with this company that seems to make everything connected with it more complicated than it needs to be or below par. This app follows that pattern. When I purchased Direct TV with Att internet bundled in i had to drop the internet as too slow because “ yeah we said the lightening quick optic cables we advertised were the fastest but we dont have those in your area. Several years later still dont. My daughters iphone never worked at all in Chicagos Lincoln Park she got 1 bar until i switched her to Verizon which solved the problem. I know . When Verizon got the iphone i should have switched back with my daughter but ATT was telling me i had unlimited data on my account and they no longer offered that to new accounts. That of course is not the case. One star because no stars is not an option. 1 star for me for putting up with this app, this overcharged service and this company. I hope i read this review and make the change. I have not seen an attempt to improve the company. Just strong sales dept not a strong product.
In Home Solutions
by jme6454rn on 2018/05/04 23:52
I was at the wrong place at the wrong time when an “In Home Solutions Consultant” knocked on my friend’s door while I was visiting. My friend was getting DirecTV updated in her home at the time. The consultant was explaining to us that she was there as part of a new program to offer DirecTV customers the option of switching their cell service to AT&T with promises of a wonderful promotion, affordable plan, and an accessible In Home Solutions Consultant at any time for any problem.......well, if you have the unfortunate tap, tap, tap on your door from an AT&T In Home Consultant who wants to offer you a great deal.......run to Verizon! My bill has been double what I was told! I have been fighting with them for 6 months about having charges on my bill for my “free phone”! And that accessible anytime In Home Consultant.....She has never once returned my call, and I have called her numerous times, texted her numerous times, called her supervisor several times, and even went to the AT&T store only to be told “that’s a separate program! We don’t have anything to do with that! Here, call this number! Call that number!” Please save yourself the frustration, anger, time, and money. AT&T does not stand by its contracts, its customers, or its products!
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