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App name
Grubhub: Local Food Delivery
Description
With the largest selection of restaurants, Grubhub delivers your favorite foods to your door. Order with a few simple taps in the iOS Grubhub app and get the restaurants you love, delivered. Feel like getting out for a bit? Great! We also offer pickup for takeout orders. Whether it’s your favorite local spot, a restaurant with a little more fame, or a new place to try while traveling, Grubhub’s got the eats you’re looking for. Wondering what your next meal could be? Each Grubhub city has different restaurants that you know and love. Arby’s, Buffalo Wild Wings, Cinnabon, Denny’s, KFC, Pizza Hut, Potbelly, Taco Bell and more are just a tap away. Here’s a little taste of the foods, local flavors, and cuisines you should be excited about: burgers, donuts, pizza, sushi, pho, wings, Italian, Korean, Vietnamese, Chinese, Greek, vegan, vegetarian and more! Order takeout or delivery and get exclusive Grubhub deals. Download today! What Grubhub offers: THE MOST RESTAURANTS - Grubhub offers the largest selection of restaurants in the nation! - Whether it’s Chinese, Greek, Italian, or any other food type you’re craving, it’s covered. - With exclusive local restaurant partners like Taco Bell, you’ll find that mom and pop shop AND the national spot you love. EASY TAKEOUT ORDERS - When you order using the iOS app, you'll avoid the hassle of over-the-phone mistakes. - You can also count on Grubhub’s 24/7 customer support. REAL-TIME ORDER TRACKING - Grubhub offers real-time order tracking so you know exactly when to dash to the door for your delicious meal. MULTIPLE ORDERING OPTIONS - The Grubhub app provides lots of great features. - Order now or preorder your next meal. - Re-order your favorite meals with a tap. - Order takeout and pick up your meal to save time and money. - Pay through a variety of options including Apple Pay, Venmo and Grubhub gift cards. DEALS AND SPECIALS - Gain access to exclusive deals only available through grubhub delivery service. - For a limited time, get your Taco Bell favorites delivered free with orders of $12+! (Terms apply.) QUALITY RATINGS AND REVIEWS - Grubhub has lots and lots of restaurant ratings and reviews, so you can count on getting the best food in your area. - Review the restaurants and menus you try to help other Grubhub customers. Order the eats you love from local restaurants near you. Download Grubhub now! Ready to start ordering with Grubhub? Great! Here’s what to do next: • Download the app • Sign in or set up your account (you can even use Facebook) • Choose from your favorite restaurants or try something new • Pick your perfect meal We suggest you post up with your mates and order your next food delivery in some of these Grubhub cities: Albany, Atlanta, Austin, Baltimore, Boston, Bridgeport, Chicago, Dallas, Denver, Hartford, Houston, Las Vegas, Los Angeles, Miami, Minneapolis, Nashville, New York City, Orlando, Philadelphia, Phoenix, Pittsburgh, Portland, San Diego, San Francisco, San Jose, Seattle, St. Louis, Sacramento, Tampa, Washington DC Just in case you needed a few more reasons to get into Grubhub, here are some rave reviews: • “I love that I can order food while laying on the couch. Grubhub strikes again!!” - @DrFlunkenstein • “Thank god for @Grubhub. The delivery guy and I are going to be the best of friends” - @beatz6 • “Just when I thought I was ready to be an adult and cook, Grubhub” - @kima_jones • “@Grubhub is becoming VERY familiar with my food preferences. I love this app!” - @madelinedenise Free delivery terms: Must be a first-time Grubhub diner; offer limited to one use per diner. Order must be $15.00, before tax, tip and fees. Discount is capped at $5.00 off your order. Valid for Delivery orders only.
Bad service
by - do noy bother replying - on 2019/04/24 23:12
I’ve used grubhub for about two years now but I’ve decided no longer after the run around I got from their customer care team. I reported a problem with a delivery, informing grubhub that my order was not only very very late, that I had canceled it over an hour prior. When I tried to get my refund, they claimed that I had never called the store to cancel my order when I had actually called them at least three times. They gave me a run around just so I couldn’t get my refund, for that I won’t be using their services any longer.
Horrible experience
by Aumyogiii on 2019/04/24 22:18
I placed an order. Driver never came. All because I did not do in in app tip. I usually tip drivers more than $3 - $4 because I am a driver for Uber eats and post mates so I know how it feels not getting tipped, but the driver was rude when he called. Customer care never understand what I am saying. Only when I am chatting with them. I don’t recommend Grubhub.
First time ordering on Grubhub
by JPolsinelli on 2019/04/24 22:13
This app was super easy to use. The food arrived on time and still warm. Loved being able to know where my driver was. Will be using it often.
Misleading on discount
by mdksl yxjclclsbsk on 2019/04/24 22:07
You gave me a month of free delivery but then charged even more as a “service” fee ; don’t blame it on the restaurant cause it was never there before I accepted your free month delivery fee
Too hit or miss
by mos4567 on 2019/04/24 21:10
Sometimes it works great, sometime the food is an hour or so late, and sometimes you never get the food. Grubhub support is great and responsive to these issues but they happen far too often. I do not know the source of these issues (lack of drivers, high turn over, idk) but they really need to address the root cause of that if they want to retain customers such as myself.
Very piss
by Lovebug53040 on 2019/04/24 18:53
Why u have this app if u can’t even Deliver to ur house very disappointing
Disappointed service
by clay4208 on 2019/04/24 16:12
My order sat in que for 1 hour before letting me the restaurant no longer takes orders. This unacceptable. I have missed my lunch hour I then Call the restaurant to complain an they notify me that the spoken with grubhub several times about no longer taking orders. This is so counterproductive to the service your suppose to provide. I’m very disappointed
Grubhub
by RaShon23 on 2019/04/24 16:09
Grub hub is awesome
Just use Uber Eats
by k10len on 2019/04/24 14:26
By far the worst food delivery app. If they don’t cancel your order, be prepared to wait an hour minimum for your food to be delivered.
Can’t redeem 10 dollars
by Gamerdyde on 2019/04/24 14:09
Customer service couldn’t help me at all with redeeming my 10 dollars for referring a friend. They claim it was redeemed by someone else. They seem to just want to offer me 5 free dollars and push me off the chat.
Cottage Inn Okemos and Grub Hub
by johns185 on 2019/04/24 13:59
Lasagna and Calzone were delicious - warm upon arrival - driver was friendly and professional - will definitely use this app again!
Never hungry
by SusanGarrett on 2019/04/24 04:11
Thanks for the great app
Service Fee
by JonesJr15 on 2019/04/24 04:00
The service fee is absolutely ridiculous. 2.50 for service fee plus at least 2$ delivery on top of the tip? You’re paying double the amount of whatever you’re buying at that point. Downloaded it and am not gonna use it unless that fee goes down or I get a really really good promotion.
Bon appetit - if you get your food
by Meester Bullet on 2019/04/24 03:11
We used to order a few times a month. Never really had any issues with delivery - the food prep I don’t hold them responsible for. Ordered food for our family of 4. 40mins possibly latest delivery wait. Okay. Scheduled delivery time comes and goes - app says food was delivered. Well not to us - hope whoever got it enjoyed it. We call Grubhub says sorry, have a $5 credit and gives us a new delivery time. We are now sitting at 80mins since the original order. That time comes and goes. We call back and get a rude customer service rep who begrudgingly gives us a full refund. Gee thanks for the full refund on food we never got and waited almost 2hrs to never get. Time to move on to another delivery service.
Constantly pushes back times
by DarthVincent on 2019/04/24 02:57
Don’t bother with their timeframes it constantly gets pushed back. The worst, it was supposed to be 25-35 minutes and kept getting pushed back. Finally called customer service when it hit 1hr5min-1hr15min.
Always cold, Tip before, no custom service
by captainamer on 2019/04/24 02:46
You must Tip before 👎 You tip on tax👎 Food every time shows up cold or twice never shows up. 👎 EDIT: Finally I get a good driver 👍👍 Food arrived hot and on time Thank you 😊
Why offer the promo but not honor it
by DaMainButch on 2019/04/24 02:37
Was going through apps that delivered, saw this one offered ten off 15 with first order, downloaded it made an account, and placed my 19$ order, which after tax and delivery fee was 27$. I turned in the order and the app rejected it saying only my first order could use the coupon. So I had to remove the coupon and order anyway, disappointing..
We loved it!!
by Angie Styles on 2019/04/24 02:18
Cheese and sausage pizza 🍕🙌🏽😩
Late delivery-insulting solution
by rlm1188 on 2019/04/24 01:45
When ordering from grub hub, the order said delivery by 11:00. This was 15 minutes before our lunch to ensure it would get there on time. Well at 11:10 we called the restaurant and they said grubhub had listed delivery by 11:00, but they don’t start deliveries till 11:00. So our order ended up being an hour late and because we are teachers, we couldn’t eat. When I contacted grubhub, they said we had already been given $5 for our troubles. No further solution offered. We will either order directly from the restaurants or use other delivery services from now on!
Unprofessional drivers
by Galtsone on 2019/04/24 01:00
They have some good restaurants but unprofessional drivers. Even though I tip well and mention that there is free parking in our building, the drivers always call and ask me to leave my apartment and come to get my order from somewhere. This is supposed to be a food delivery app... If I’d want to leave my apartment I’d pick up food from the many restaurants I have next door.
Popoyes
by Nel’s mom on 2019/04/24 00:49
Delivery was fast and accurate
The OG Grub Hub
by THEREALKONK on 2019/04/24 00:20
First delivery service I’ve ever used and they set the bar
No Applepay
by lbunuel on 2019/04/23 23:14
Grubhub has hijacked Eat24 and doesn’t have Applepay, so I’m moving on.
Grubhub
by Rollenggshdvgsyey on 2019/04/23 23:11
Grubhub got a lot of restaurants and that’s a positive point! But when it comes to refund the money because the order got canceled, or because the driver could not find the address and returned with the order, ..... it is a long story! You guys have to work on that!!! I am still waiting for a refund that I never got! And you guys said that my bank had a problem while it was not true! Be honest and efficient! But most of the time the food is good though!
Mmm good and fast
by growupmusic on 2019/04/23 23:00
The new China express is my new go to! So good and Grubhub made even better with fast and accurate delivery.
Getting sneaky
by ML82 on 2019/04/23 22:59
The app recently started making delivery and service charges harder to find. This is annoying when you put a order together only to find it costs several dollars more and you just end up cancelling the whole thing.
No delivery
by Jdharris07 on 2019/04/23 22:55
My location is on Google Maps. I gave delivery instructions. I’m at a large facility that is very hard to miss. Never received delivery. And they don’t refund. Just give you credit for GrubHub, which is garbage.
Where is my coupon?
by danicalifornia42o on 2019/04/23 21:26
So i was supposed to get 10$ off for downloading grubhub downloaded app, ordered food @ giacobbis used code when time to check out and low abd behild “error, error” no 10$ off its a scam I'm very displeased; especially because I’m constantly eating out! i need a good reliable app.
Never received order!
by never received order on 2019/04/23 21:23
Can not write a review if my meal was not delivered to me. Tried to call the restaurant and they never picked up the phone.
RoxieDynamite
by JimDynamite on 2019/04/23 20:36
Driver did not bring plates, silverware, or napkins. Apparently we have to ask for those in the special comments section??
Gift cards
by Me.123 on 2019/04/23 19:10
You are not able to use gift cards from stores to purchase you food
Terrible Service
by ectal on 2019/04/23 18:58
Every other order or so has an error or missing item. Most hot food is cold before it arrives. There are fortunately many alternatives. Avoid this one.
Delivery left
by LilyannaMrtnz12 on 2019/04/23 18:32
I ordered for the first time, got some subway and put all my information correctly, the delivery person didn’t even come to where I lived, I called support for help and they told me they were outside waiting and texted me but I never got a text from them only an email to call support, from there I noticed that they confirmed my delivery without even delivering my food in the first place, I called to tell them about this and all they did was just give me a 50% discount for my next order, not a refund.
Hungry Man
by Farmer Paul 6385 on 2019/04/23 17:58
Got just what I ordered!
Unreliable
by 938474739284 on 2019/04/23 16:41
Cancels orders a half hour after you order from them and says it’s technical issue. Now I’m left with no food for lunch.
Easter Dinner
by RoxieDynamite on 2019/04/23 16:16
Our Easter Dinner was delivered with half of the food missing. The driver was late, and didn’t even apologize. Our food was cold and soggy because he was late.
“Sometimes we don’t get it right”
by SCREW GH on 2019/04/23 07:22
Order at 10 and estimate to arrive at 12? I would understand in a place with scarce drivers but this is a college town with plenty of businesses to chose from. I shouldn’t have to see my delivery time continually increase before i call and finally get an explanation why my food is not going to come. “Sometimes we don’t get your order” There’s no excuse to have an option for a 24 hour chain and say we don’t deliver that late. Especially when other places deliver well past 2am.
Horrible service
by stinkynerd on 2019/04/23 02:58
Driver marked that food had been delivered and it was not because the driver would not get out of their car saying there was no parking. You’re a delivery service and there is 24min parking right in front of building. I called customer service and was emailed a promo code for $20 on something that I paid over that amount - not a refund of the full amount.
App not allowed me to order
by Hahhhhhjuhgbjuu on 2019/04/23 01:42
I have tried several times on different days to order from my iPhone 8 and every time says please select required fields. I tried on another phone and same issue seen. This was so frustrating and waste of time. I have deleted app and I will never try again. It will not allow to send feedback without selecting a star so gave one. Otherwise useless app. I would not recommend to anyone.
First timer
by Sandlady73 on 2019/04/23 01:09
First time ordering from grub hub. My food was delivered fast and hot. Driver was a nice lady. Will definitely use this service again.
Use caution
by ......".. on 2019/04/23 01:06
Dangerous application. Not for the financially unstable. Dear gods send help I'm drowning in taco bell.
Honestly
by RealFeed on 2019/04/23 00:39
Could possibly use more restaurants & needs to have full menu on stores menu.
Food was cold and no local delivery person
by Skilled Biz on 2019/04/22 23:41
Had to call the driver 3 times. Her voicemail was full so I could t even leave a message. :(
Taco Bell grub
by susie4572 on 2019/04/22 23:18
Loving Grubhub!!!! Our food arrives hot and no mistakes so far!!!! Keep up the good work.
Order tracking
by ...,...,.... on 2019/04/22 22:36
You can no longer track your order. So your order can travel to another restaurant and sit in someone’s car and you’ll never know.
Worst!
by alikaraagac on 2019/04/22 22:29
They never deliver on time. I just made my last order. Driver called me and he said he is going to be late 20 mins. I said i ordered a steak so i dont want to wait please cancel. He said I HAVE TO call grubhub to cancel! I said no you should. Then someone called me from grubhub and told me i have to wait because my food is ready. I said driver is not coming, he said doesnt matter, there is a delivery time and he cant cancel before delivery time so I HAVE TO CALL GRUBHUB after estimated delivery time and cancel it! This app is made for giving us time and they both make me hungry and waste my time. Worst customer service ever. I will try Postmates !
First order
by Bbrittain15 on 2019/04/22 22:23
My first order with Grubhub was cancelled and I had to reorder then lost my $5 credit for first time order. Credit card charged twice. A mess.
Yummy
by zedem24 on 2019/04/22 20:51
Loved the pizza
Do NOT download waist of money
by Emily Maxwell on 2019/04/22 20:29
I ordered and my food never showed up. Whoever got my order should be fired. I still did not get my refund.
Horrible customer service
by Door Dash better on 2019/04/22 19:09
The driver was to lazy to bring my food to my apartment so he just left and didn’t deliver my food. He was very rude. He said he delivered it but he never did. Never using this again
Grubhub does it all!
by ih8cancer on 2019/04/22 18:31
I love the ease of use, saving my details and remembering what I’ve ordered so I can quickly get that again or get back to that restaurant fast. But trying new places is easy as well. I just ordered the crustless pizza from Paterno’s for the first time, and the little grubhub award emblem next to that option gave me the confidence to try it. So here goes nothing, or maybe something really special!
Yum
by Kaylynnallie on 2019/04/22 16:58
Yummy
Drivers are Horrible
by Jarrel33 on 2019/04/22 13:10
I have ordered from grub hub twice. The first time my order was about 30 minutes late so I went to the app to check on progress and my order was “delivered”; however my food never arrived. The driver must of run off with my food. Grub hub did give a refund and a voucher, but that didn’t help anything that night. The second time was just a couple weeks ago. I was in somewhat of a tight window as I was working on some stuff and had to leave an hour and a half later. I ordered food with a scheduled delivery time of 8:01. At 8:10 I called the restaurant and they said they were waiting on the driver to pick up the food. At 8:20 I called customer service and they said my food would be there at 9:10. I knew my food was ready at 8:20 so it was just going to be sitting there getting cold. I said forget it I will pick it up myself. They refunded my delivery fee, but it’s ridiculous I had to drive 40 minutes round trip out of my way to get food that was supposed to be delivered. Funny thing is, there were 2 drivers standing in the restaurant when I got there. Not that big of a deal, but both of my experiences were not good. I’ll definitely be sticking to UberEats and post mates from this point forward. I haven’t had this many issues with either of them.
Dissatisfied
by Dave_dadopefiend on 2019/04/22 04:17
Why does only one 2 restaurants show up on this app?
App is non intuitive and customer service is very poor
by Snickus on 2019/04/22 04:12
Chat option with customer service is useless. So many issues with the app. Go with Uber eats or something more professional.
Hit & miss always but reliable?
by Crazê on 2019/04/22 04:04
Decent
Didn’t even show up to restaurant
by service is a disaster on 2019/04/22 02:27
This was my first time to use Grubhub and last. They never showed up at the restaurant and restaurant said they do this all the time. Use a different service!
Military base.
by NewOnHere on 2019/04/22 02:16
Late to pick up the food at B-dubs. Denied access to drive on military base that’s open to the public.
TERRIBLE.
by Disapoimted on 2019/04/22 02:12
Today we ordered from Taco Bell. Our delivery time kept updating until it was set to arrive a whole two hours after we ordered. We never got the food. We ended up going to Taco Bell ourselves. Also customer service with this issue was TERRIBLE. It was extremely difficult to find out how to contact customer service. Customer service should have been integrated into the app. Then it took them a full 20 minutes in a chat to decide to refund me. They could have told us “no drivers in the area” or something rather than pretending our food would ever arrive. We will never order from Grubhub again. Extremely disappointing.
Meh
by Odin's Elephant on 2019/04/22 01:51
Not very happy with Grubhub. Besides their driver's always getting lost, they took my order today and an hour later tell me the restaurant I ordered from and paid for is closed. I'm hungry!
Choice
by dancingbarefoot1971 on 2019/04/22 01:32
I used to feel a little guilty for ordering out. I didn’t enjoy using ANY delivery site, unless my kids were with me. I now feel it’s ok for me to indulge, from time to time. This is one of the ways I plan on pampering myself; it’s nice to have a choice in food delivery. After a while, pizza can get old :) looking forward to my choice of food delivered to me tonite. It’s not selfish. It’s a form of self-care, so thanks Grubhub! :)
Junky app & bad customer service
by PadGuy on 2019/04/22 01:31
All you get is a chat function. If anything goes wrong... you are 108th in line!!! That’s a lot of customers with problems. Grubhub is so much worse that what EAT24 used to be. It’s sad that EAT24 was ruined by a horrible company like Grubhub. And then the food doesn’t show up. They call restaurant, no answer. It’s closed but the app STILL accepts orders and charges my card! Incompetent fools and idiotic customer service.
Awful drivers!!
by TiffanyJae on 2019/04/22 00:49
Good food and restaurant selection. Drivers are horrendously rude, lacking both basic customer service and communication skills!
You’re going to starve waiting for the food
by pixeldunk3h on 2019/04/22 00:16
I thought this was a one time occurrence but I ordered food from grub hub and an hour goes by and I’m wondering if they’re growing the food instead of cooking it. Thought maybe it was a rough day or there must be traffic. Another hour goes by and at this point I’m thinking maybe I forgot to order and this was all just my imagination, I check the app and nope I did order but they’re still “preparing” the food. What are they preparing for 2 hours! ANOTHER 30 mins go by and at this point I’m starving, I’m dizzy and irritable I contact the app and guess what? The restaurant was closed 🙂🙂🙂 So you processed the order, and made me wait thinking they were open but it was actually closed. Thank you grub hub I’m now having ramen for dinner :) mind you this happened multiple times already but this one is the one for me. Y’all should just order off of Uber or door dash or maybe cook I don’t know, but you’ll starve waiting for your food.
Missing items on the menu
by Not so happy gamer on 2019/04/21 23:24
For the past few weeks when ordering from sweet chicks on the lower east side all of the items do not show on the menu. After multiple attempts I would have to call the restaurant so they can take the order over the phone or I would have to substitute for another item. Sometimes I will not order anything at all. This is very frustrating
Below average food options, delivery, and design of App
by srharold1 on 2019/04/21 23:09
The app experience is not intuitive when you first use it and it is often hard to know what is the best food option a available nearby. Separately the overall quality of the restaurants is sub par and 1/3 orders will either be late or cancelled because you inquiring about it being late.
Good
by ben getting it on 2019/04/21 22:31
Cool
Great app
by Cafusita on 2019/04/21 22:21
Good! Really helpful on those lazy days .
Amazing
by GAHDOOSH on 2019/04/21 22:10
Fair, from what I can tell they raise the price of everything on the menu one dollar, charge a small fee, and then ask you to tip the person that brings your food to you. Seems pretty reasonable. Works every time, never have any issues
Unreliable
by Tennisred126 on 2019/04/21 21:44
Never accept the promo codes that they send you via email and they charge you too much as it is
Pleasantly surprise
by YupImHer on 2019/04/21 21:15
This was my first time using Grubhub and I was very pleasantly surprised. The Food was neat correct and still warm and not to mention delicious.
Annoying
by lzurd on 2019/04/21 20:39
What is the service fee? I’ve been using Grubhub for over a year and now I’m getting charged an extra 5$ each time now. Will be using Postmates from now on. Thanks
Elizabeth McDowall
by duped in SoCa on 2019/04/21 20:01
Always very good customer service! I never ever have a problem if there is an issue with my order and it keeps me coming back as a GrubHub only loyal customer!
DRIVERS WILL TRYING TO GOUGE YOU FOR TIP MONEY
by toews-me on 2019/04/21 19:22
I used to be a regularl customer, but I am NEVER using this app again. I had a driver call me and ask why I didn't tip. I was going to give cash but guess what, not now. Grubhub did absolutely nothing for me. Literally nothing. That behavior is so absolutely rude and inappropriate, I'm just incensed. Use UberEats instead. They are far superior.
Review
by They Do Anythin 4 Clout on 2019/04/21 18:50
I’m high asf & the way y’all just got the order that quick was hard asf y’all got my vote fa show🕺🏾💪🏾
Grubhub is shady, greedy and disrespectful to customers
by Nodaybuttoday143 on 2019/04/21 17:57
Grubhub has now hidden delivery fees - not to mention a new service fee that no customers were informed about - and they barely stay on their app’s chat function long enough to provide feedback. Coupons are rare (unlike the good ole days of Eat24). Deleting Grubhub. Shame on you.
Bad service few choice of food
by aaaaaaaa822 on 2019/04/21 17:57
Very limited food choice. Most restaurants are fast food. I ordered food from the restaurant I know and I knew they have a rice with chicken usually around $9 but on Grubhub it’s $16. I don’t understand. Plus they require tip as well? Compared to other food order app that’s the worst. And the person who delivered to me was unfriendly and irresponsible. He just put my food outside without calling or anything. Other food order app drivers usually pass me food in person. Also, there’s no section to rate drivers. Now I see why they get irresponsible. And I ordered rice with chicken and also extra chicken but they put extra rice instead. Omg I’ll never use it. Just pasting the link to the customer service here to bad reviews never improve your service.
Bad customer service
by Sisi0421 on 2019/04/21 17:46
They take forever to respond and don’t EVER think u will receive your food if there a Storm or u live in a rough area
Ok
by tttotjonea on 2019/04/21 16:13
Fees are high
Amazing customer service
by jessrey013999 on 2019/04/21 14:30
Even though the restaurant didn’t confirm my order after 25 minutes, grubHub tried to contact them, then called me to let me know the situation. Super happy they went the extra mile :) never disappoints
The app is only as good as the service, which is one star.
by GEKPDX82 on 2019/04/21 13:19
In a world with so many options for delivery, grubhub offered up a decisive experience to use other apps. Using the app went well. However, my experience with the grubhub was a consistent downhill slide. Long story short, after 3 hours of waiting for food an 4 customer service calls.... Grubhub cancelled my order with terrible customer service. The details, the off-shore customer service team lied to me the entire way. I order around 7pm. First called CS around 9pm. The CS then gave me the run around. Telling me they could see the order on it’s way. Then the restaurant still hasn’t made and was now closed. Then there was car trouble. I called the restaurant to confirm the order. They confirmed the order was picked up around 730ish. Meaning, the Grubhub driver had the food for 2.5 hours. I need to call out that the restaurant was fantastically, willing to make me a new order on the spot. I wish grub hub would have talked to these fantastic folks. I feel the cancelled order was a way to place the blame and take money from small business owner, the restaurant. It seems disgenuine to take revenue from a business that was not at fault for the break down.
Gross
by antoine fish on 2019/04/21 05:06
Driver showed up high and food smelled like weed.
Trash
by Vcarlllll on 2019/04/21 04:44
This app is trash.
No service
by SebastianTheMonster on 2019/04/21 04:25
After the delivery was 45 minutes late I called the restaurant and discovered my phone order had been sitting there for a half and hour - no driver. Grubhub offered little help. 2 hours after ordering our neighbor finds a bag of food sitting outside the apartment building - our order (our building is not locked the driver could have easily walked in) to top it all off - the order was wrong. Reached out again to Grubhub and got no response. I am forced to cancel the charges through my credit card company Horrible experience from start to finish
Negligence towards their customers
by Keerthi_14 on 2019/04/21 03:43
I placed an order at 9:03pm and they didn’t delivered my food even after 2hrs. Then I called their customer service and they said your order will be delivered within 10mins, I waited for another 10mins and simply they said we cancelled your order, you will get your money back after 5days.
Not recommended
by dannymo67 on 2019/04/21 02:45
They steal your money. Don’t use the app. They say they deliver to places but they don’t. Then take your money.
Thank you
by handan16 on 2019/04/21 02:41
Thank you! Food hot and on time!
Awesome app
by ajsldlsks on 2019/04/21 02:31
They're pretty vague on their descriptions but their customer service is outstanding!! Haven’t experienced better food delivery service than this
Disappointing
by gross app 1993 on 2019/04/21 02:27
Multiple times there were issues with my order. Last time it never got delivered, after nearly hour and half I get a call saying there will be delay. Restaraunt said they never got the order. Switching to Uber eats...
Cashapp
by trin513 on 2019/04/21 02:22
Want to use cashapp as payment but can’t. 🙃🙃🙃
Promo code don’t work
by Kim~E on 2019/04/21 02:18
Was offered free delivery to use this app and did not receive it and was charged more than the prices of KFC. what’s the point of paying twice as much and pay delivery that’s a rip off! If we are required to pay delivery we should not have to pay more than the original menu price for our food!
The best
by angelasunshine7 on 2019/04/21 02:06
What’s there to say? Best food delivery service out there- easy, quick, and so many options.
Grubhub review
by SchedIt on 2019/04/21 01:39
Currently a well run company, from customer communications/info to accurate delivery estimates 👍🏼
Mad.
by thisisoverrated on 2019/04/21 01:04
Everytime I order from this god forsaken app, I always get SCREWED out of my money. I have tried ordering from here on several separate occasions, weeks apart but no one can seem to get it right. So then I have to wait a week to actually get a refund and receive “coupons” that I can’t even use due to the fact that ALL OF THEM are for first time orders. I’m absolutely outraged. I have used doordash twice now and it is so much better than this poorly thought up excuse for a delivery service. I’d have better luck just walking several miles to the restaurant and just bringing the food back than expecting some delivery driver not to steal my food. Which yes, happened once before while ordering Taco Bell and found out that it was stolen, because I called the place several times asking if it ever got picked up and it had been but was never delivered after three hours. Absolutely unacceptable. This would all be fine if it was a little mix up with a transaction once but it has happened at least seven times on expensive orders. I’m absolutely outraged.
So bad
by Kkaylliieee on 2019/04/21 00:42
You’ll be lucky to get your food. The first time I ordered on this app, it took 4 hours past my expected delivery time and the second time it was almost an hour past but we were missing items and the delivery driver said he only sees some of the order and we would have to contact the restaurant. SERIOUSLY?!
Better
by gaveup2018 on 2019/04/21 00:27
I used to order Taco Bell via Grubhub in the last quarter of 2018. At that time the service was awful. Orders were wrong. Deliveries were late and sometimes never arrived. Drivers did not seem to care. Since you have to decide on the tip before you even get your order, the driver already had their money. BUT TODAY WAS TOTALLY DIFFERENT!!! The order arrived exactly when they said it would. The food was hot and delicious and the driver was VERY pleasant. The ONLY reason I did NOT give ⭐️⭐️⭐️⭐️⭐️ is because Taco Bell did not double check the order for accuracy, as I had requested on the special instructions area. This was not the Grubhub driver’s error. Kudos to Grubhub for improving your service.
THIS IS TRASH DONT USE GRUBHUB
by Cgarcia488 on 2019/04/21 00:05
I was starving and only had budget a certain amount of money to spend so i was excited to get my food . I waited 30 minutes eventually i waited an hour THEY STILL ASKED IF I COULD WAIT LONGER !! Crazy then when they tried contacting their driver , they say they couldnt get ahold of them. This company really doesnt care for their customers, this was my second time ordering from them. Never again. TRASH! THE CREATOR OF THIS APP? TRASH.
Does not let me order!
by kjiia on 2019/04/21 00:05
You had one job! One job and all you do is reject my order.
defective codes
by abdormepqldnfksuqbsidn on 2019/04/20 23:23
the app refuses to accept promo codes
Hit or miss so far
by Amy tag on 2017/09/28 19:29
Today I ordered from Grubhub for my second time. The first time was a few months ago from a steves crazy subs and everything was great! My order was completely right even with it being complicated and the driver seemed nice. This time we ordered from subway and I honestly wanted to leave the review on the subway shop in the app, but it said the review was “skipped” which I never skipped it... well we got our food pretty quick so the service was good, but I found a hair inside my sandwich 🤢 which has never happened before to me at any subway! The wrappers on the sandwiches and the napkins in the bag were all damp and I thought it could have been from grease but my sandwich wasn’t greasy enough for it to get all over both sandwiches and the napkins. I think it was water or something because I don’t think it was grease. I also asked for lots of olives on my sandwich because it’s the only thing I get besides the meat and I got hardly any olives on the sandwich. We also asked that the driver call us when they arrive because we have dogs that bark at everything and will try to get outside if somebody’s here and they knocked; which isn’t that big of a deal but it showed that they didn’t read ANY of my notes that I added. I guess so far Grubhub is hit or miss depending on where you’re getting food from. I don’t think I’ll be ordering from that subway again and I wish I could have left them a review in the app.
Amazing idea, bad service. Sometimes.
by johhny1234567890 on 2018/10/15 15:41
It’s just sad because the service is an amazing idea, allowing any restaurant to deliver for a small extra fee, it’s something I was so excited to try it out when it was available in my city and I could not wait to try it out. I had picked a delicious burger place near my house and I chose a burger with fries, an appetizer and a dessert. The app is so easy to use and it was so easy to put my payment info and order the food and went very smoothly. 30 minutes went by and I was wondering where the food was, it was a Tuesday so they could not possibly be that busy! I called the restaurant at 35 minutes in and they said the food had been picked up 15 minutes ago... so 15 more minutes go by and I get a phone call from the automated grub hub number and it connected me to the driver, which I think is a great idea to make things easier. I step outside to get my food which took over an hour and I get the boxes of food from him, creepy driver, not Grubhub’s fault just an odd guy. I go inside open the box for the burger and it is very cold and it was so obvious that the fries had been picked at. The dessert was missing and the appetizer also looked like it had been picked at as well. I think this service would excel if they were more careful with the drivers they chose and have more time penalties for those drivers. Overall a great service if you get the right driver.
The app is better than the service
by Classtaker on 2018/01/27 00:38
I have used gh at least 20 times. The app is great, it always works. though it seems inconsistent from restaurant to restaurant in its menu application and usage -sometimes confusing what comes with an item. The service from grub hub employees hasn’t been bad, they tell me when there’s a problem and make it right, so I think the company seems to care (more than I can say for other food delivery services I’ve used which I won’t name here, but it starts with a U!) So I’m loyal to gh in my restaurant delivery patronage anymore. Now you just have to expect though, the restaurants sometimes have issues and cancel your order & your experience depends in large part upon the relationship between that restaurant and gh. Another factor- if you get a driver who treats your food and your time with respect, which isn’t usually a problem. The drivers usually call from the driveway, I don’t know why, most pizza places ring the bell. Sometimes the drivers forget food or spill it. hey this is going to happen if you order from gh 20 or more times. You take your chances, because you don’t want to cook so much, and you don’t want to go out into the public either. Thanks for being there most of the time gh when I’m not cookin’. And shout out to mr. gyro because he is consistently good & fast, never cancels.☮️
Not happy...
by javevwhirro on 2018/11/29 20:19
So today I ordered Taco Bell through Grub Hub (obviously). It was like my fourth or fifth time doing so, all of the other times were all good. But today I ordered it at 1:02pm and it usually takes less than 30 minutes for them to be at my house with my food. I noticed the time for my ETA was getting later and later, so I call and tell them what’s going on. I was super nice because accidents happen and I’m an understanding person. They tracked the driver and said I should get a call from them in the next ten minutes. Ok. I get text ten minutes later saying my food should be there around 2:17pm. Ok great. 2:30pm...still not here. I got annoyed and called again to cancel my order. All was fine, she didn’t seem very sorry but whatever. I’m probably not going to order again, just because getting my food isn’t guaranteed. The only bad part about all of this, is that I had a hungry two year old waiting for his food that never came. Of course I gave him snacks to keep him happy until his actual food came, but he needed a real meal. I couldn’t drive anywhere to get food because my baby was sleeping. Also I’m breastfeeding, so when you don’t eat for a while it messes with your milk supply. Once my baby woke up we went to DQ. Because we had a late lunch, that meant no nap, and because no nap, I couldn’t get my shower for today. So thank you grub hub for making me hungry and stinky. That is all. (I never write reviews, I honestly just want to know how this even happened.)
No Guaranteed Delivery Driver
by Jackson 5 on 2019/03/03 15:41
Ordered my food on a Sunday morning at 8:00am. Estimated delivery time was 40-50 minutes. It came upon 50 minutes and the tracker still showed that the food was being prepared, along with adjusting the estimated delivery time to 10:00am. I called the restaurant and they told me the food had been ready for 20 minutes but nobody had showed up to pick up the food. The app, at least at this point, doesn’t say who the delivery driver is or allow you to contact the driver, if there even was one assigned yet. I called grub hub (very pleased they have customer service on a Sunday morning) and the first option they gave me was to wait for the food and if there was anything wrong with the food to call them back again and say there was something wrong with it (it was pancakes and eggs, chances are after them being ready for over an hour they would not be how anyone would want them to be). The second option was to just cancel the order and receive my money back in 3-5 business days (4-6 days with it being a Sunday). So then at this point, of course, I need to go find a different means of breakfast. While breakfast is not the biggest deal, this is not a pleasant way to start a Sunday, nor to have your one and only experience with Grubhub to tell your friends about. There are many good reviews out there about Grubhub, I just wish I had the same experience as the others.
Overpriced and ridiculous
by Rinthsda on 2018/10/21 20:07
I ordered food from this app/service and noticed first that they charge an additional fee they don’t mention, which should’ve been my first red flag. But with a coupon on your first order, fine. It was $10 off, and yet I still paid a several dollars over my order subtotal(basically the tip). So it literally just covered the fees, which I was choosing a very close restaurant so it was the smallest delivery fee they charge. My order arrived nearly 20 minutes late and was missing THREE items. There’s not way to log a quick problem with your order like with other similar services so I had to contact their support. Who took at least 5 minutes to just “look up my order details” before even asking what I was missing. When I tell them my missing items they just say, “you’re all set! You’ll get an email for your refund. Is there anything else I can assist with?” Without telling me what the refund is or anything. The email comes and I see they only refunded me part of what was missing, for the the third item. When I asked they said it was “a free part of the order”. It wasn’t. It was part of my combo. They start to list off the prices of my combo items individually and this happened to be the “free” item in it, which is so ridiculous. It was food that was supposed to come as part of my meal, so I should’ve had something come off of the price of the combo. Needless to say, I will never use this app/service again.
HORRIBLE
by Hesha01798 on 2018/12/10 17:19
Will never ever try to order through here again. Customer service is awful and they don’t know what the hell they are doing, everyone is extremely rude and plain stupid. We had a snow storm hit and saw that one of our favorite restaurants was still available for delivery through Grubhub. Yeah first mistake- waited 2 hours and decided to try to call Grubhub and let them know maybe the restaurant is closed but they assured me no no the delivery driver is 4 minutes away. Ok cool, again I knew it was a snow storm and would take longer. Another 45 minutes pass so I call back and now...NOW they are saying oh the restaurant isn’t answering the phone or email so I’m canceling your order. Sure should have told me that the first time. Oh wait it gets better....so it was my first time using Grubhub so I got the $12 off. BUT I can’t use that coupon again because technically I used it yesterday and the best they can do is give me $7 off one order and then $5 off a whole different time. I DIDN’T GET TO USE THE $12 OFF THE FIRST TIME. Oh but then I called again and the lady said I never even used a coupon but my bank still reflects the total with coupon even though I won’t get that back for 5 days. So yeah never again.
not user friendly
by kalpal000 on 2018/04/24 10:46
The interface of this app is so painstakingly dumb. First of all, I live in a decent sized town, it’s not a major city but there’s a ton of restaurant options. With this grubhub app, those restaurants don’t even pop up when you search by category- you have to type in the restaurant name to get it to come up. I wonder if that’s some kind of under-the-table promotional idea Grubhub has with some restaurants. It’s moronic. This brings me to my next point of restaurants not showing up when they’re not open. I could care less if a restaurant was open to browse the menu!! For me, the app is rendered useless before 8AM, I cant do anything but look at the places I’ve ordered from in the past. The main screen literally just tells you to come back later. If this app is designed to help restaurants gain business and to link customers to places they may have never known existed, Grubhub is doing a pretty pisspoor job. I mean, at least have a live tracking option. On numerous occasions, drivers have had difficulty finding my place of work. Provide a better GPS interface and hirer smarter drivers who actually read the delivery instructions. Sidenote; even the fact that their ‘Leave Feedback’ option doesn’t bring you to the app store but asks you a survey-like question in which you have to choose from 3 options, goes to show how archaic their customer service is.
I Love Grubhub!
by tiarrak1 on 2018/12/11 06:28
My new go - to food delivery app. More affordable with excellent customer service. I have ordered now going on 11 times from them, there was an issue with 4 out of 10 times and nearly every time they contacted me to let me know and usually 3/4 compensated me for my time with coupons and discounts. I had an issue tonight where I waited an hour and 15 mins for Taco Bell. I called them to let them know, they apologized and gave me a 5$ credit towards my next meal, told me where the driver was ( the driver was on time!) and then they called me 10 mins after to make sure I’d gotten my food then told me to have a great night. It’s 10pm here in California but I’m happy that I’ve got food and extra money towards something else & felt respected, lol. Door dash, postmates and uber eats usually just say ‘oops our bad, nothing we can do’ after 2hrs of waiting; unless you really push them and sometimes they still don’t budge. Anyways I’m high eating Taco Bell at 10:30 at night and thought the world needed to know that grubhub is great. 10/10 would recommend. Their taxes and delivery fees also don’t seem as high as the other apps and they don’t up-charge much either, you usually pay close to what you expected.
Absolute worst
by MG429 on 2017/10/12 20:52
Worst customer service ever. The delivery ETA for my order kept changing every time I refreshed the page. When it got to an ETA of 45 min after the original ETA I called to find out what was going on. Customer service tried pinning it on the restaurant so I sat on hold while the rep called the restaurant. 14 min later she finally admitted that my food was in fact ready but they didn't have any drivers to pickup my food and had no idea how long it would be until they found someone. She told me I could cancel my order or wait. I asked if I could go pick it up myself and be refunded for the delivery charge and tip that I paid. She said she was taking care of that while we were on the phone and confirmed it was done before I hung up. I drove to the restaurant to pickup my food and as I am pulling in the parking lot, I get a text that my food had been picked up and was on its way to me. Called customer service back to confirm and told him about my previous conversation and he blamed it on a bunch of new employees. He offered me a discount on my next order and I told him to apply the discount to this order bc I won't be using them again. And asked again that they remove the delivery charge and tip bc the previous person failed to do so. Received an email receipt and was still charged the $9 tip despite me driving to pickup my own food and have it already be picked up. Finally after my 3rd attempt the charges were removed.
Still not quite there...
by KD MamaBear on 2018/06/26 21:28
I use this app maybe a couple times a month at most when I don’t feel like cooking. The app itself is easy to use but the fulfillment of orders leaves much to be desired. Most of the time it takes much longer than is advertised (e.g. delivery time 45-55min has sometimes taken 90min), food has arrived barely warm despite coming from a few blocks away, drivers don’t know how to read maps (our condo complex is a little confusing but there are maps & they don’t bother looking - I’ve been called & expected to walk out to the front of my complex which I cannot do because I have a small toddler & probably ordered food vector was inconvenient to go out in the first place, & several drivers were rude or unprofessional. That being said, there have been a couple great driver & they have comped delivery fees or given ‘free next delivery’ codes when I’ve contacted the company but I don’t appreciate having to contact them with issues the majority of the times I’ve used the service. Hopefully hey can get it together & maybe take tips from Uber eats to have ratings for drivers separate from just rating the food. I still come back because of the restaurant selection in my area but always keep my fingers crossed that it will arrive in a reasonable time frame & be relatively hot still 😑
The worst App & delivery people!!!
by la_glamourgal on 2017/12/15 22:09
I’ve used the app several time and the delivery of the food was on time majority of the times I’ve ordered but my experience today was awful. I ordered my food at 12:00, with the delivery ETA of 12:45. I checked the status on my app and it said my food was delivered at 12:24. I spoke with customer service via chat and they stated they spoke with the delivery driver and he was three minutes away and my food would be delivered shortly. Another 30 mins went by no food. I called the restaurant this time and they stated my food was ready and had been siting there for 45 mins. I called GrubHub customer service to see what was going on, the customer service guy apologized offered me $10 off my next order and said he would call the driver. He got back on the phone and said he attempted to call the driver multiple times but the driver turned off his phone. I was outraged, the customer seemed rep gave me two options, cancel order for a full refund or have them deliver my order that has been sitting there for an hour at this point. GruHub offered new real solutions and it was almost 2:00 by this time and I was starving!!! I deleted the app, and never downloading again!!! I’ll stick to Eat24, at least on their app, I can call the driver directly and if something like this happens they still deliver the food and provide a full refund, now that’s true customer service. I guess I’ll go make lunch now.
Love .... but...
by Nrock1983 on 2017/10/22 19:12
This app is the best however there is one major glitch. If you Open a restaurant and start to place an order and then for some reason have to do something else on your phone such as received a phone call or send a message, when you go to go back in to GrubHub your order is completely gone. It in NO WAY saves your order to you bag. This has been a large inconvenience a few times. Also it doesn't often seem to be very convenient way to add extra small things that aren't always automatic optional extras. Like if you want to add peppers to your soup ( a cheap but important add for some) and you have to message in the comment you then and hope that they add it and possibly price adjust your order. The thing that the app is outstanding. I use it constantly. Not to mention their customer service is amazing! Recently we were missing an addition to a main dish that was supposed to be together. Not only did grandpa take it upon themselves to send out the missing item they re-ordered the main dish for us so that everything could be hot and fresh together. That will ALWAYS fix problems above and beyond. That's why I will continue to always use them.
Worst App/Business
by Shawnieforest on 2018/09/22 02:43
Does this app/company seriously expect to make money and compete with Ubereats running their business like this? The delivery fee is $8 even if the restaurant is literally 5 minutes away from your location ... compared to a $4.99-$6.99 delivery fee from Ubereats (which by the way the amount you pay for delivery w/Ubereats is determined by proximity). Then this app requires that you to tip BEFORE you receive your food and SERVICE.. Excuse the hell out of me but when did tipping become something that is expected rather than EARNED. This literally gives the driver no incentive to provide great service ... at all. However, with Ubereats you tip after receiving the food and service. I’ve never had a problem with Ubereats arriving within the timeframe and if the driver is running a little behind they always call and keep me updated. They always deliver to my door, unless I’m at work because it’s difficult to do since I work at a hospital and people often get lost. I ALWAYS tip and have no problem with doing so but definitely have a problem with giving a tip before services are rendered and feel like I’m being forced to do so. If the company is reading this and wants to stay in business , please take notes from Ubereats and treat your paying customers better. I didn’t even have the chance to use the app because I was so turned off. I’ll stick with the better option for now... Ubereats.
Well...
by rissroxx on 2018/06/16 21:56
So I used to love GrubHub and suggested it to all of my friends to download and use. Lately has been a different story. More often than not our food has taken at least an hour to get here, and I’ve had to walk outside and down the road or across the street because the drivers don’t leave their car. Now I’m understanding, so I called customer service to inform them of the issues I was having and the response I got was that they were short staffed and that it wasn’t policy to have the drivers bring the food to the door. But if I’m waiting for an hour, pay a delivery fee and tip, and then still have to go downstairs and outside down the road to get my food that’s ridiculous— what’s the point in paying for all that if they can’t even walk up to my door (and no it wasn’t raining or snowing or anything like that either). I talked to two customer service representatives and basically all I got was “I understand is there anything else I can help you with?” And felt extremely brushed off. I think we will be taking a long break from the app while they fix these issues. I’ve been using it for a long time and it’s upsetting that after having all these issues all I got from them was “oh I understand but if I can’t help you with anything else have a nice day”
Sign up
by PVSKS66208 on 2019/01/12 01:05
First time using and was using a gift card. When I got to checkout it did not give me the option to use the gift card. I did finally see under My Grub there was a place to enter the gift card. Did that and still would not work! Finally went to Help function and called. Had a hard time understanding the person on the other end and she didn’t seem to understand what I was trying to tell her the problem was and put me on hold. While on hold I saw there were many fields to My Grub profile that needed completion. Did all of those while on hold and tried again to check out but again no choice to use gift card. The only field I didn’t fill out was credit card payment-lol and behold once I entered that information I was able to have the option at checkout to use my gift card! Your customer service person returns to the line and I told her I figured it out and had placed my order...she still didn’t seem to understand that as well!!! Very frustrating to say the least....my suggestion is when you sign up it forces you to submit all information needed. Also was extremely disappointed in choices of restaurants as you TV ads make it seem like you have lots of choices-even before signing up it said I had 82 choices when in reality once I put my address in I had maybe 15 and several were duplicate restaurants. I surely will not recommend Grubhub to my friends.
Missing food, resolution unsatisfactory/fixed!!
by smt5158 on 2018/05/15 15:28
I download this app about 3 days ago, all ordes were simple not complex AT ALL. My 3rd order I placed was for two meals and kids meals at Red Robin. Order was delivered but missing an ENTIRE KIDS ORDER.( missed my restaurant and driver) so I called customer service and I was told I’d have to reorder from the app to receive my food my driver cannot go back and get it. Another 45 minutes for my child to wait. They just refunded my money only for the one kids meal. Now I have to go out waste the time I didn’t want to to drive and get my child more food. I’m absolutely unsatisfied and would recommend everyone look for different apps that are similar to this one INSTEAD of this one. I was contActed and given a coupon by Grubhub so I’m trying it again, review to be changed after this experience I’m about to have. After my coupon I ordered from the same restaurant thinking it wouldn’t happen again, but it did. Now in no way is this grub hubs fault I don’t expect my delivery driver to root around in my food making sure everything is there, what I suggest is you DO NOT order from Red Robin. And grub hub I suggest you take them off your list to prevent a load of complaints in the future
READ BEFORE YOU’RE RIPPED OFF
by L0S3RK1D on 2018/04/07 15:30
I ordered from Grubhub 3 times. First time the food was delivered 15 minutes late and cold (not a big deal so I didn’t complain). Second time food was delivered late because driver “couldn’t find the entrance” despite incredibly clear instructions (still not a big deal and didn’t complain). Third time is where my problem started. Driver handed me my bag really quick and then took off. I found half my order to be missing. I called the restaurant and they said that the driver was in a hurry and had left the rest on the counter despite their efforts to tell the driver there was more. The restaurant was very polite but said grubhub handles the payments so they would have to issue the refund. I called Grubhub Customer service and the lady said they’d issue a refund for that amount (recorded on their line and mine). 4 days later, was not correct on bank statement, called and told it would be correct once charge wasn’t pending and had gone trough. Week later, charge went through and still wrong. Called and was told by customer service that since it had been a week they would not issue refund but could give me credit toward next purchase. Explained that was not going to happen, I had called the day of and was told refund, so what he was trying to do was illegal. Suddenly he was capable of refunding my amount. No further purchases will be made by me through grubhub.
This is the only app that has ever made me want to commit murder
by kle28 on 2018/01/14 23:38
The WORST. I've tried to use this app multiple times and every single time it's a total disaster. First of all, when you order for delivery it just doesn't show up. Cool, so just do pickup you might say. Wrong. You'll show up to the restaurant and they'll look at you like you have 3 heads, or try to tell you to pay at the restaurant, despite you having already paid for your food through this horrendous app. Today I reached my breaking point, though. They will lure you in with their $10 off coupons. I fell for it. Placed my order and went to check out. First it said my credit card number was invalid. Excuse me? Whatever. I try my boyfriends card. Same thing. Try my debit card. Nope. So we try on my boyfriends phone. Get the card to work, however now the coupon is invalid! "Only good on your first order" it says. This is my first order. I assume since I ATTEMPTED to place this order on my phone unsuccessfully it just went ahead and invalidated my coupon anyway. I don't know. All I know is you're better off just going to a drive thru and keeping your sanity. This app will break even the strongest minds. Stay away, save yourself. You will be left hungry and livid, you'll probably say some things you don't mean and destroy relationships with the ones you love most. Before downloading this nightmare just ask yourself, is it worth it?
No discount when you refer people
by Soandso23 on 2018/12/06 01:59
I’ve used this app countless times and I actually like using it more than the other apps out there. My one issue is that I’ve referred at least 3-4 people this year alone to use this app, which they have with the assumptions that I would receive the $10 discount as stated on their website. When they ordered, I’ve noticed that I never actually received the discount. To watch this closely, I referred someone in October while they were visiting for the weekend, I saw them use the link to order and for some reason I did not receive the discount again. I assumed that there was something wrong with my email but how could that be? I’ve used it a few times to order food and I had no issues doing so, I’m not sure if I’m the only one having this issue but that’s what I’ve noticed recently. Otherwise, it’s great, I will keep ordering from them because I have no issues paying for my meals but going forward I won’t assume that Grubhub will provide me with the discount as stated on their platform when I invite friends or maybe I should no longer refer people. I’ve contacted Grubhub btw, and provided the emails used and they weren’t able to assist. My two cents ✌🏾 Peace!
first experience and its terrible
by Samm.meow on 2018/11/09 22:19
i dont write bad reviews or complain ever but this was wild. i placed my order at 3:31 for chick fil a. drink sandwich and fries. it estimated the time at 4:05-4:15. 4:25 rolls around, i call just to make sure they got my order. the employee told me that the driver had just gotten there...which i was annoyed by but i was like maybe theres traffic its fine. another 20 minutes goes by and he still isnt here. FINALLY at 5:10 he gets here. my food is cold, and he didnt bring me my drink that i ordered. i called chick fil a but they said that its grubhub that i needed to contact so i did. the man i spoke to was not very considerate or polite. i couldnt understand his name but he sounded as though he was reading from a script. i am sick at home right now which is why i wanted delivery. there was nothing sincere in the apology he gave me. i explained how long i waited, that this was my first experience using their service, that part of my order was missing and that my food was cold. he said he could refund me for the drink and give me a ten dollar credit for grub hub. i was not happy with that either. i believe i should have been given a full refund. i payed an extra 5 dollars for delivery and tip. im extremely dissatisfied. ill use the ten dollar credit but unless someone contacts me and sincerely apologizes and gives me a full refund, i wont be using this app again. this was unacceptable
Communicate with your customers
by Awesome x 100000 on 2019/04/11 00:11
For starters this is the 3rd time I tried grub hub. I thought third times the charm, and was I mistaken. The first time I used grub hub the driver just left my food without ringing the door bell, knocking etc and I let it go. I thought maybe the driver was in a hurry! The second time my meal was suppose to arrive to 30-40min.. I waited 1.5 hrs.. they never notified the time change! I planned the timing with a +20 min window since I was at work...I didn’t even get to eat right away! Now I’m in a different state, so I thought why not order some food. I just worked 10 hrs and wanted to just eat. I hadn’t had lunch so I ordered food. The app said 50-60 min.. eta 6:40... at 6:39 the time changed to 8! I called the restaurant and they informed me that the driver is 30 mins away from the restaurant and hasn’t headed to them yet! They notified the driver my food was ready. What! I get you hire anyone looking to make some extra cash, but how do you run an app where the closest driver is 30 mins away! I drive for postmate and they not only notify they allow users to contact drivers vice versa to communicate and delays. When there is a delay the inform their users! I have deleted this app! I’m going with Uber eats and postmate.. delivery apps that actually deliver.. thanks for not making my experience with you not enjoyable if I could give negative stars I would!
WORST DELIVERY APP OF ALL TIME
by Stefany M. on 2018/08/04 05:47
I’ve never written a review for an app but after having such a horrible experience with them several times I should add I felt absolutely compelled to write a review. This is the second time I order from them that they claim to have delivered my food and it never gets delivered, the first time it happened they just apologized and said my money wouldn’t be refunded until 2-3 business days and at the time it was the only money I had to order food with so I got left without money and food. The first two times I’ve had an issue with Grubhub customer service just apologized and offered a measly $10 off my next order. This time they said they wouldn’t refund me my full amount because the driver attempted to deliver the food and attempted to call me which is not true I never received a phone call from him not even from my call box at my apartment which he claimed to be at..ok furthermore I attempted contacting the driver 2 times after speaking directly with the restaurant and the restaurant attempted to call him as well and he never answered it wasn’t until grubhub directly contacted him that he answered. Then grubhub refuses to refund me my full amount?! For never delivered food? The most ridiculous thing I’ve ever heard wasted 30 more minutes of my time arguing with them about it and now it’s too late to order delivery from any other restaurant 🙃
My continued struggles with accountability.
by mcwright017 on 2019/04/14 14:16
I ordered my food, the food went into being made 30 minutes after that my food had been switched into being made it got moved into delayed and that it would be 20-30 minutes later than originally expected. Fine it happens, then my order was updated to out for delivery the notification came 5 minutes after the first side of the window of delivery time had passed. After the delivery I inspected my order and noticed that over half the food was not there. I called customer service they offered a refund for the food I was missing. But, the problem then falls into where’s my replacement food because I had ordered dinner for me and my girlfriend. Half our order is here we both got part of our food. Neither feed to our fill. And customer service had no way to get us the food order fulfilled at this point. So the refund was a mute point for a mere 5.99 refund when I paid a service fee, a delivery fee, and a tip for the driver that total up half of my whole order price. So not having my food and having more money tied up in fees than actual food was not acceptable. Grubhub has now refunded me my whole order, but this is the third in about a month and a half that this has happened to me or my girlfriend at our apartment with varying restaurants. I’m almost done with Grubhub all together.
New York based review
by Kevingoo on 2018/05/27 14:12
This app is a great concept with many flaws. I’ve used grub hub MANY times and more times had issues than received my food long after I placed my order than receiving it in a convenient amount of time. Every time I press that place order button I find myself hoping that another issue isn’t going to come up where an hour to an hour and a half later I’m not going to have to call in and find out what’s going on. I can’t say not to use the app, because yea you will get your food and customer service is great, but don’t rely on it to get your food any faster than it would take you to just walk up the block and grab a quick bite. At the very least, I do have to give it to Grubhub for finding me hidden gems among the usual places I go to eat, but rather than coming back to use the app again I find myself walking to to place myself to get some food after. It’s hard to love this app when I always get my food once I’m so hungry that I’m almost willing to call the $30-35 for ONE MEAL thanks to feed and forced tips a loss and walk up the block and grab a quick sandwich or something.
Uber eats is BETTER
by An Unhappy Ally on 2018/10/26 03:31
This was my first time using this app, I usually order thru Uber eats but I didn’t have the app on my new phone so I decided to try something new and use this app. However I am not happy. It took way longer to get my food, by the time my food actually got here it was cold (obviously I ordered hot food) my food was a few minutes late (not a big deal but Uber eats is always on time) and I got the wrong food, I had to pay EXTRA for my food items so I’m obviously not happy getting the wrong food. I do the chat thing and talk to someone about it which took FOREVER (when using Uber eats I’ve always gotten very quick responses and my issues were always handled promptly and quickly) and in the end I’m sitting here with the wrong food it’s cold I can’t enjoy it it’s my first time ordering and no offer to fix my food just a refund that hasn’t shown up in my account and told to reorder the food again. WHY WOULD I WANT TO REORDER WHEN THEY MESSED IT UP THE FIRST TIME AND IT TOOK SO LONG. I am not willing to pay $30 to get the right food, and wait for half of it to be refunded if it does at all. I probably won’t use this app if something isn’t fixed or handled better, I would not recommend this to ANYONE. I have taken screen shots of the whole ordeal just Incase anyone would like some visual of just how poorly this whole fiasco went. 😭👎👎👎
Horrible Customer Service - Hidden Fee’s
by Blakanyon on 2019/03/04 05:19
So my order showed up late with items missing, the guy who delivered it acted like I was crazy and offered to call? The order is on the app, who is he going to call? So then I waited in the chat queue with my missing items and unfulfilled order, I work tech so I know stuff just happens some times. No biggie, I’ll just get my money back in a few days or a credit or something? But lucky for me the chat queue went to 0, with no notification, which was more annoying. Then I called and spoke to a woman not much hassle but then she questioned my items missing. I then decided to bring up the random 1.80$ the subtotal + tip was off compared to the amount I paid. She then lied to me and said it was a sales tax which I don’t have in my state so I quickly corrected her, I felt bad but then she said it was the service fee, which isint listed on the order? But apparently they take 12% of the order amount as a fee which is insane and probably in the fine print. The. She refunds me 2$ and tells me 5 business days (conservative Guess I am sure but wow I am inclined to think all the reviews on here are fake). Rated it 1 of 5 - This company obviously treats its employee’s like garbage too, and steals tip money from service industry people. Not using it ever again, and will advise others to boycott this service.
Certain areas I will never order GrubHub again
by Kbodnar21 on 2018/11/11 06:33
I ordered panda express to deliver to my work we have a close the gate where the GPS will take the driver to they have to call in a driver did call and I gave simple instructions to the driver but every driver is always not speak English I speak English I’m not that good at Spanish yet or whatever country you’re from I want what’s my food and it turns out I had a meeting driver named Ali I told him samples instructions he would not listen to me He yelled at me and said I am not turning around to follow your GPS blah blah blah blah you need to come to the gate or not giving you food because I don’t speak English if you’re got to drive in America you must speak English that is the requirement GrubHub is the worst service ever for me I have to use this app because some of the stores or restaurants don’t deliver with the app I use and November 4 I had a SUBWAY® order that was been canceled and he said they will send the money back within 3 to 5 business days what turns out it is not in my account when I got the canceled from panda express he had to call the management I asked the number he refused I do not waste my money to GrubHub and have their employees eat my food I can I get good quality customer service at all take it delivered to my work address GrubHub you were the worst customer service ever what’s your staff
Delayed delivery with no updates
by scva407 on 2019/01/04 04:34
So I normally haven’t had any problems with this app in the past, which is why it gets 2 stars instead of 1, id probably give it 2 1/2 stars if we could do halves, but recently (within the last couple months or so) I’ve had an issue with getting my order on time. I get an estimated wait of 30-40 minutes, ok cool, and it gives me and estimated time of when I should receive my order but when it’s been 30, 45, 60 minutes since that supposed delivery time and I haven’t gotten my food yet, yea that’s a problem. Of course I call customer service and they contact the driver and within 15-20 minutes I get my order, but that’s just ridiculous. Like I don’t know if it’s my phone or if the app is just crappy and crashes/freezes all the time but this is the 3rd time this has happened with grub hub and it’s getting kind of annoying...like update the app to where we get updates for whatever is going on. Have never had any issue with Uber eats, so maybe redesign this to where it’s something similar to Uber eats cause there’s a live gps location so you can see where your driver is and how close they are. Nothing wrong with the food I’ve ordered, just the communication between driver/restaurant and customer.
A bit of a time saver
by Edfig99 on 2017/12/14 23:50
I probably use this app more than I should. being able to reorder prior orders is a time saver, as is not tying up a restaurant's busy phone lines. Couple of things I wish the app did a little better: 1) if you order enough times (or don't order after a certain amount of time), you'll get an email from grubhub with discount codes. These are great but are always very time limited AND you have to copy and paste from the email. These discount codes should already be available in app (and maybe last a little longer) 2) there are restaurants that don't show up in my app due to geography, but that do participate in grubhub. If I call on phone, they'll deliver to me. Would like a way to try and expand the geographic filter slightly to get those restaurants 3) wish there was a clear way to make recommendations to the restaurants in app to make tweaks to their menu. For example one of my restaurants has Brand X as a drink option in restaurant but not listed in grubhub. Instead I order Brand Y in app but write in Brand X in the comments. I've done this for over a year so surprised not picked up or changed by now.
New changes making it hard to order
by Crazyguitarchick on 2019/03/06 23:08
I have been using Grubhub for quite a while now. I’ve spent more money on here then I probably should have. Today I was feeling very ill so I decided to order some food like I’ve done hundreds of time. I first ordered some KFC, it was recently added and sounded good. About ten minutes after I order I get a call from Grubhub saying that there was something wrong with the KFC order and that I needed to call and cancel it. Disappointing but whatever, things happen I get it. So I use the customer service chat and get my order canceled no problem. Start looking for other places to order and start noticing a major problem for me. A majority of the minimum order prices have gone up to $30. Now I don’t know if this is more of the restaurant or Grubhub but I live alone. There’s no way I’m about to order and eat $30 worth of food. I tried multiple restaurants on here and only a couple I found that either had no minimum or a $15 minimum. The ones that were $15 were all Chinese. So now a majority of the restaurants I used to order from all the time, now I can’t and it’s very frustrating to me. Unless there’s a change I’m going to have to switch to a different app for my deliveries, which is unfortunate.
Terrible
by Fustratedash on 2018/10/08 00:19
Listen, I think I’m about done using Grubhub. There is absolutely no communication on the status of an order outside the inaccurate tracker within the app. Multiple times I’ve had an order not delivered within the expected time and I’ve had to call the care team to inform them that I still haven’t received my order. Most recently I called and was told that no driver had accepted my order to pick up yet from the restaurant, basically telling me that I have to continue to wait until someone accepts it to pick it up. And this is after I already waited an hour over the expected time of delivery. How about not allowing the order to go through and taking money from me until a driver accepts the pick up. Also how do you guys expect me to know that my order hasn’t been picked up yet because a driver refuses to accept it unless I called in? All you guys do is offer me a 10 dollar promotion every time. Meanwhile apps like ubereats and door dash give me both a visual and notify me that a driver has picked up my order. Then when I get the order, the food is cold. It’s really not worth the trouble and all the extra fees charged for a service that is always late. So as a long time Grubhub user you’ve guys have pushed me far enough and I’ll continue to use ubereats who actually bring me my food on time.
How on earth do they have 4.8 stars?!
by Ellemno on 2019/03/27 15:10
The quality of Grubhub must depend on the area because we have NEVER had a smooth delivery with them, yet we’ve never had any issues with UberEats or DoorDash. Grubhub is HORRIBLE. Food arrives super late if it ever arrives at all! One driver apologized profusely stating that her COMPANY credit card had been denied upon paying for our food at the restaurant so she had to wait 45 minutes for customer service to assist her. Thankfully, she insisted that the restaurant remake our food so it would be warm for us. We’ve waited & waited for several orders & called customer service to find out what the hold up is, only to have our orders CANCELED in which “no further information as to why, can be given at this time, but we apologize for the inconvenience.” Seriously?! I’m pregnant, I have a 2 year old & when I order food for delivery, it’s not because I’m lazy, it’s because I’m having a moment of desperation & a NO SHOW order is NOT cool. Some of our favorite restaurants have switched to Grubhub & I’ve told them all of our horror stories & they’re seriously thinking about going back to UberEats or DoorDash. If you’re not able to be consistent in certain areas Grubhub, you’ll only damage your rep & lose clients. If you’re not ready &/or equipped to deliver in our area, pull yourselves until you are!
App is easy to use, but lacks some thinking through
by pinecanyongirl on 2018/08/11 02:28
I ordered on Grubhub for the first time and was stoked with how easy it was. Right around the expected delivery time, I get a call from the driver saying that he was driving from 40 min away to come pick up and deliver my order and explained to me that other drivers had passed my order up because I hadn’t left a tip - he would deliver my order for no tip, but of course it would be appreciated. This seems like a poor app layout & business plan here. On the tip screen, it does not indicate if the tip is for the driver or the restaurant. If it is for the driver, having a confirmation screen after the order is marked as delivered to say that I received the order and it was correct, with an option for a tip would make much more sense. Something similar to Lyft for rating/tipping. Tipping in advance makes no sense. Also, I’m not sure how the drivers are paid, but it seems like it could use revising if it is not enough to have them accept order. (And this was a short drive, on a Friday night, in an urban area. Should be wicked easy to accept and move to the next order.) Would love to use this app again, but this issue with the tipping/driver not accepting orders makes me very hesitant to do so.
It has spoiled me
by NearMyth on 2017/11/07 00:14
We use the app at least weekly. It has really spoiled me and the Mrs. The app has been improving since they started developing. It is very easy to use and they have made it convenient to having different payment options. We have never had any real problems with the restaurants we order from with the exception of one order from one of our favorite go-to’s, that is about 2 miles away, being an hour after their expected arrival time, they usually have it to our door in 20-45 minutes. Our concern was that the driver may be making a bunch deliveries with our food onboard and that it might not be fresh (sushi) by the time it arrived. We used the app to make an inquiry and Grubhub’s support called us within 2 minutes of my submission and then contacted the restaurant on our behalf to see what was up. Needless to say the food arrived maybe 10 minutes later and was otherwise perfect. So you can see per our experience that using the app is spoiling me. I’ve tried eat24 and UberEATS with consistently bad experiences. And we enjoy the deals they send to me via email like 20% off so forth.
Drivers are Horrible
by Jarrel33 on 2019/04/22 13:10
I have ordered from grub hub twice. The first time my order was about 30 minutes late so I went to the app to check on progress and my order was “delivered”; however my food never arrived. The driver must of run off with my food. Grub hub did give a refund and a voucher, but that didn’t help anything that night. The second time was just a couple weeks ago. I was in somewhat of a tight window as I was working on some stuff and had to leave an hour and a half later. I ordered food with a scheduled delivery time of 8:01. At 8:10 I called the restaurant and they said they were waiting on the driver to pick up the food. At 8:20 I called customer service and they said my food would be there at 9:10. I knew my food was ready at 8:20 so it was just going to be sitting there getting cold. I said forget it I will pick it up myself. They refunded my delivery fee, but it’s ridiculous I had to drive 40 minutes round trip out of my way to get food that was supposed to be delivered. Funny thing is, there were 2 drivers standing in the restaurant when I got there. Not that big of a deal, but both of my experiences were not good. I’ll definitely be sticking to UberEats and post mates from this point forward. I haven’t had this many issues with either of them.
Didn’t get order
by Ndjasnkcdbnd on 2019/03/09 18:21
Ordered 3-9-19 at 11:15 from Taco Bell less than 2 miles from my apartment , said food was being prepared at 11:16. Expected delivery at 12:10????? I called to cancel because I needed my order before 12 as I head to work in Houston and 45 minutes is more than enough time for that order. They told me the delivery was on time therefore they couldn’t give me a refund. I said ok and waited until 12:06, knowing no one would be there. I called again and explained I wasn’t home anymore and I could not receive the order and required a refund. They asked if anyone else was home to receive the order. No!!! Finally I was told I would receive an email confirmation of my cancellation. After that phone call I was still getting updates of my order going to my apartment and the expected delivery time changed to 12:10-12:20. I got my email at 12:06. I received a call at 12:18 from the delivery driver trying to get into my apartment gate. There is no communication. I told the driver I cancelled my order at 12 and the driver proceeded to argue with me that they had the order. I explained again that I already cancelled the order. I will not be ordering from GrubHub again. I’ve used DoorDash and Waitr and have had excellent service. Not branching out again. Wish I could give no stars.
Great concept, just needs more quality assurance, just don’t know how
by nopicnic on 2018/07/24 00:08
Used Grubhub three times already. First time, order was delayed, but food arrived warm as ordered. Unfortunately one of the items on the menu was listed as vegan/vegetarian and later found out it was not - so that is a menu issue on the restaurant’s side. Second time ordered, food on time and warm, but the menu was not up to date so combos arrived with completely different sides. Third time ordered, food arrived warm and on time, special instructions were given (sauce on side) which were followed, but unfortunately- an entire meal combo was missing. It is a hassle to refund and reorder because of the wait time for the refund and adding the food prep and delivery all over again (if you experience this, might just consider a straight refund). It is a good concept, just not sure how they could fix issues with outdated menus or orders being correct. Maybe a fix like Instacart - where you can see when things are being added to cart as they happen in real time and the shopper/driver can text you about problems like substitutes, but that would be something on the restaurant’s end.
Your Go-To
by anais_rhys on 2017/12/18 21:43
Maybe we were just lucky to live in small neighborhoods that also had great restaurant selections that offered delivery. A few times menu items that were still offered dropped off of GrubHub and we opted to call the restaurant instead for delivery, but this was after we'd been introduced by GB and had found a favorite through the app. Biggest pet peeve - sometimes restaurants that are closed certain days of the week will appear as available to order from. Will say that every time we had a problem GH customer service was great and we've never lost money, just a few meals we were excited for and then it was too late to try ordering from somewhere else. Are you an introvert foodie who hates to be surrounded by strangers while you eat, but wants something besides pizza or Chinese delivered to your doorstep while you wear pjs? We have discovered some great hidden gems and all without having to leave our safe little bunker (hey, we've got jobs that require our full energy and attention. Delivery is for unwinding in peace at home).
Horrible customer service
by t720psu on 2018/02/20 12:28
I ordered food from a restaurant and the original estimate was 30-40 minutes. Every time I checked on the status it kept adding time to when the food would actually be delivered. I contacted customer service and talked to Nick who told me he was so sorry I needed to check on the details of my order. Two hours after ordering and 10 minutes of waiting for Nick to respond, the driver shows up. He tells us there was an issue with the app and no driver had been dispatched. So we got our food late and ice cold. Nick then tells me he'll refund me the tip, so taking money away from the driver who did nothing wrong. What a joke. I deleted the app and will never use them again. When using these apps try to understand it's not the restaurant or the driver who did a bad job, it's a huge company that doesn't care about customer service at all. As an update to Grubhub's response - I did contact customer service, several months ago when I had the issue. Your customer service line was where I had the terrible service. Instead of owning up that there was an error in the app you tried to blame the driver and take money away from them. That is why I will never use this service again. Please read reviews next time before commenting.
Very disappointed
by aka John H on 2018/12/11 23:12
I love food delivery services and am a frequent user of Uber Eats as its super convenient, has a wide selection and is decently quick. I finally decided to give Grubhub a try and had three restaurants to choose from: Taco Bell, Taco Bell and (you guessed it) Taco Bell. Not a problem as I do occasionally like me some soft tacos and crunch wrap supreme. I placed the order and patiently waited checking the app every so often to see if the food had been picked up yet. Alarmingly the estimated delivery time kept on getting pushed back until I saw the dreaded words “CANCELLED”. I shortly thereafter received a call from Grubhub letting me know that they were unable to get a driver, apologized and offered to give me $25 credit. I was pretty disappointed but I appreciated them trying to make thing s right. About a month later I decided to give Grubhub another try, still being a little leery about trying it again, but hey I had $25! When I finally go to check out I notice that there is no credit applied to my account. I start a chat with their support for them to tell me that my gift card had just expired days before and there was nothing they could do. This whole Grubhub experience has been a roller coaster ride ending in disappointment and empty stomachs. Ya’ll been warned!
Get Uber Eats
by L0laina on 2018/03/06 23:38
I’ve used GrubHub few times and something went wrong every single time. The inability of contacting your driver makes everything extremely difficult when you live in an apartment complex. Last time I ordered trough GrubHub I waited for my food 30 minutes past the delivery time and my order was marked as “delivered”, called the customer service and they told me the driver couldn’t access the front door and left the food outside on the stairwell, I went out looking for the bag everywhere for 40 minutes and it was nowhere to be found, the security of my condo found the bag abandoned on the emergency stairwell of another building the morning after. I had to go find a place to eat at 11 PM in a city where pretty much everything closes by that time and I was offered $5 discount on my next purchase that never happened because I’ll be damned if I ever order from them again. I forgot to mention the small detail that I had to go look for my food walking with crutches due to a foot surgery I’ve just had, reason why I paid for my food to be delivered in the first place. Uber Eats has higher delivery fees but at least the service is guaranteed to be delivered at your door and you can physically talk with whoever is bringing you your order.
Too Many Bugs
by Mish4Ever on 2018/06/03 02:45
I ordered my food around 9pm, the app told me to expect my food to arrive between 9:40pm and 9:50pm. At 10pm I decide to call the restaurant just to make sure that my order is on its way, or at least being made. They informed me that they were having a problem with GrubHub, their orders were not received, then they were, but GrubHub never showed up. The man on the phone told me that I needed to call GrubHub and speak with them. Meanwhile, GrubHub has yet to contact me, not by phone, or through the app. So I call GrubHub and speak to a gentleman, who placed me on hold for a very long time, as he was going to call the restaurant and figure out the problem. When we finally returned he doesn’t have any answers, and ask me if I see want my order? I’m like seriously? I’m like what were you doing for the past 4 mins when you placed me on hold? I decided that maybe a “chat” would be a better form of communication. I believe Amanda finally told me that my food is actually going to be made. I’ve waited for nearly two hours for some food, after skipping lunch today, and working 9 hours, and I still don’t have any food! Unbelievable. If your app is designed to ruins people nights well mission accomplished. Thank you, but no Thank you, you lost a customer.
Good app but questionable design choices
by shadowduck on 2019/04/07 21:41
As far as an app overall- GrubHub serves its purpose well. I have always gotten my food and customer service has always solved an issue on the rare occasion I had one. This app however is NOT designed for travelers who change location frequently and this is beyond annoying for me. This starts right at the top. Most dining apps will revert to the last used address and alert you if you are not close to that location. But not this one. It will default back to your last delivery address ok but makes no mention if your current location is close. Even if you are two thousand miles way from it. Better idea: determine the current location when the app is opened and use that address. This is a minor gripe. Bigger gripe. The absolute requirement to save an address when you order so GrubHub can send you emails about that location. MAKE TJIS OPTIONAL. I might stay in 100 different hotels a year. I should not have to save all those addresses and go back and clean them out. This is BEYOND annoying. No competing app has this stupid requirement. This costs the app 2 stars by itself.
Use Uber Eats...😬
by Zdawg 3018 on 2018/04/16 02:08
If you want the short version then yea.... use Uber eats to order your food... My experience with Grubhub can only be described as catastrophic. I have used it multiple times and every single time something has went wrong. The delivery time is CRIMINALLY slow and in my personal experience it has never stuck to the original estimated time. Sure being delayed by 10-15 minutes is fine, hell even 20-25 minutes I’d live with; however my delivery time kept getting delayed until it was 2 hours since the initial order was put. I could have went to the place and picked it up myself in less than that time ! I even called the restaurant to see if my order was picked up and they said it was waiting there for 55 minutes!😭🤦‍♂️. The only reason I am giving them two stars and not one is because their customer service was functional and I got a full refund along with a 25 dollar discount on my next purchase. However I won’t be using that on my next purchase because there won’t be another one. Now save yourself some time and either go to the restaurant yourself or use Uber eats. Uber Eats isn’t perfect but it still is better than this crap !
We love it!
by Amnicain on 2017/11/01 03:01
We’ve been in Los Angeles for almost 6 months, and have used this app a lot—average of once a week or so. So far we’ve only had one order where we didn’t get what we paid for, but that was the fault of the restaurant, not GrubHub. The restaurant manager said he would contact Grubhub for a refund for the missing item, but to my knowledge, we’ve never been credited. I chalk it up to being the same as getting the wrong toppings on your pizza or something similar—just human error. I love that I can order, cover the tip, and get notifications for delivery times! (which are always accurate, or even early) Coming from a rural area where delivery is limited, we feel like this app is almost magical! 😂😂😂 The only real complaint I would have, is that delivery fees are often different once you actually click on the restaurant. For instance it might say, “$2.99 delivery fee” but when you click on the restaurant the fee might be $6.99, so you have to pay attention. Other than that, we love it!
Great idea but very poor execution
by MuffySinclair on 2019/02/14 01:20
Our busy family would love it if this worked smoothly, but our orders are frequently wrong or incomplete. We keep trying it out because we would love to have dinner just appear, but tonight was the last straw. In the past it has been an appetizer missing or the wrong sauce or no drinks. Inconveniences, but we call customer service with the missing appetizer and it gets refunded. We’ve lost money because it seems like too much of a hassle to call customer service and deal with their long wait times and not native English-speaking customer service reps for a missing beverage or the wrong salad dressing or something, but tonight we had our children’s entire dinner missing. We called hoping that the driver could run their food back to us. Instead they refunded the money and apologized, so we end up having to figure out what to feed the kids anyway, on a night when we were short on time and options, which is why we decided to have dinner delivered in the first place. With so many different restaurants and drivers, there are too many moving parts for Grubhub to be able to ensure any kind of consistency, accuracy, or quality.
Never Again
by beffi3 on 2018/12/29 18:35
I will never order from any restaurant that uses Grubhub as delivery. A group of teachers ordered from Taco Bell and left a note in the memo stating that the delivery person needed an ID to get in the school. You would think that wouldn’t have been a problem since you need a driver’s license to drive a car to make deliveries. We ordered two hours before we needed the food because as teachers we only have a few extra minutes to make any orders. We have a half hour to eat before we have recess duty. I went to the front office to pick up our food, and it was not there. Someone tried to deliver the food an hour before we needed it but did not have a driver’s license, so she left. She didn’t even tell the front office she was delivering food to teachers because they would have gone out to get it. We called Grubhub who said they couldn’t do anything, couldn’t make a delivery, and fought with me to get reimbursed for the food we didn’t get. I don’t know what their delivery person did with $50 worth of Taco Bell food, but six teachers did not get lunch from Grubhub on that day. I spent my whole lunch time fighting with customer service to get reimbursed. After this review, I am deleting the app and never using the service again.
Distances and delivery times.
by big bear bri on 2018/12/26 16:02
So today I ordered from Burger King through the grub hub app. The app automatically chose the location to place the order with and to my surprise 40 minutes after placing the order and the food still had not been picked up the app chose the location that was the farthest away from home. There is a store that .62 miles away. But it chose a store that was 2.9 miles away. Hmm why would the app choose the farthest one in my area and not the closest one? Waste of time. So I called customer service and mentioned this and they said sorry wait for your food that has been made 45 minutes waiting to be picked up to get to you to see if the freshness is okay for you #%?&@$ seriously how can you say that to a customer? It’s been sitting for 45 minutes it’s not fresh anything at this point and the customer service guy said food is guaranteed by 10am and I tried to explain the distance to this location that there was no way the food would be here by 10am... sure enough not here at 10am as a matter of fact the app just updated that food won’t be here till 10:25 am which is an hour and about ten minutes after I ordered it and an hour and five minutes since the store made it! HORRIBLE
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App name
Grubhub: Local Food Delivery
Description
With the largest selection of restaurants, Grubhub delivers your favorite foods to your door. Order with a few simple taps in the iOS Grubhub app and get the restaurants you love, delivered. Feel like getting out for a bit? Great! We also offer pickup for takeout orders. Whether it’s your favorite local spot, a restaurant with a little more fame, or a new place to try while traveling, Grubhub’s got the eats you’re looking for. Wondering what your next meal could be? Each Grubhub city has different restaurants that you know and love. Arby’s, Buffalo Wild Wings, Cinnabon, Denny’s, KFC, Pizza Hut, Potbelly, Taco Bell and more are just a tap away. Here’s a little taste of the foods, local flavors, and cuisines you should be excited about: burgers, donuts, pizza, sushi, pho, wings, Italian, Korean, Vietnamese, Chinese, Greek, vegan, vegetarian and more! Order takeout or delivery and get exclusive Grubhub deals. Download today! What Grubhub offers: THE MOST RESTAURANTS - Grubhub offers the largest selection of restaurants in the nation! - Whether it’s Chinese, Greek, Italian, or any other food type you’re craving, it’s covered. - With exclusive local restaurant partners like Taco Bell, you’ll find that mom and pop shop AND the national spot you love. EASY TAKEOUT ORDERS - When you order using the iOS app, you'll avoid the hassle of over-the-phone mistakes. - You can also count on Grubhub’s 24/7 customer support. REAL-TIME ORDER TRACKING - Grubhub offers real-time order tracking so you know exactly when to dash to the door for your delicious meal. MULTIPLE ORDERING OPTIONS - The Grubhub app provides lots of great features. - Order now or preorder your next meal. - Re-order your favorite meals with a tap. - Order takeout and pick up your meal to save time and money. - Pay through a variety of options including Apple Pay, Venmo and Grubhub gift cards. DEALS AND SPECIALS - Gain access to exclusive deals only available through grubhub delivery service. - For a limited time, get your Taco Bell favorites delivered free with orders of $12+! (Terms apply.) QUALITY RATINGS AND REVIEWS - Grubhub has lots and lots of restaurant ratings and reviews, so you can count on getting the best food in your area. - Review the restaurants and menus you try to help other Grubhub customers. Order the eats you love from local restaurants near you. Download Grubhub now! Ready to start ordering with Grubhub? Great! Here’s what to do next: • Download the app • Sign in or set up your account (you can even use Facebook) • Choose from your favorite restaurants or try something new • Pick your perfect meal We suggest you post up with your mates and order your next food delivery in some of these Grubhub cities: Albany, Atlanta, Austin, Baltimore, Boston, Bridgeport, Chicago, Dallas, Denver, Hartford, Houston, Las Vegas, Los Angeles, Miami, Minneapolis, Nashville, New York City, Orlando, Philadelphia, Phoenix, Pittsburgh, Portland, San Diego, San Francisco, San Jose, Seattle, St. Louis, Sacramento, Tampa, Washington DC Just in case you needed a few more reasons to get into Grubhub, here are some rave reviews: • “I love that I can order food while laying on the couch. Grubhub strikes again!!” - @DrFlunkenstein • “Thank god for @Grubhub. The delivery guy and I are going to be the best of friends” - @beatz6 • “Just when I thought I was ready to be an adult and cook, Grubhub” - @kima_jones • “@Grubhub is becoming VERY familiar with my food preferences. I love this app!” - @madelinedenise Free delivery terms: Must be a first-time Grubhub diner; offer limited to one use per diner. Order must be $15.00, before tax, tip and fees. Discount is capped at $5.00 off your order. Valid for Delivery orders only.
Bad service
by - do noy bother replying - on 2019/04/24 23:12
I’ve used grubhub for about two years now but I’ve decided no longer after the run around I got from their customer care team. I reported a problem with a delivery, informing grubhub that my order was not only very very late, that I had canceled it over an hour prior. When I tried to get my refund, they claimed that I had never called the store to cancel my order when I had actually called them at least three times. They gave me a run around just so I couldn’t get my refund, for that I won’t be using their services any longer.
Horrible experience
by Aumyogiii on 2019/04/24 22:18
I placed an order. Driver never came. All because I did not do in in app tip. I usually tip drivers more than $3 - $4 because I am a driver for Uber eats and post mates so I know how it feels not getting tipped, but the driver was rude when he called. Customer care never understand what I am saying. Only when I am chatting with them. I don’t recommend Grubhub.
First time ordering on Grubhub
by JPolsinelli on 2019/04/24 22:13
This app was super easy to use. The food arrived on time and still warm. Loved being able to know where my driver was. Will be using it often.
Misleading on discount
by mdksl yxjclclsbsk on 2019/04/24 22:07
You gave me a month of free delivery but then charged even more as a “service” fee ; don’t blame it on the restaurant cause it was never there before I accepted your free month delivery fee
Too hit or miss
by mos4567 on 2019/04/24 21:10
Sometimes it works great, sometime the food is an hour or so late, and sometimes you never get the food. Grubhub support is great and responsive to these issues but they happen far too often. I do not know the source of these issues (lack of drivers, high turn over, idk) but they really need to address the root cause of that if they want to retain customers such as myself.
Very piss
by Lovebug53040 on 2019/04/24 18:53
Why u have this app if u can’t even Deliver to ur house very disappointing
Disappointed service
by clay4208 on 2019/04/24 16:12
My order sat in que for 1 hour before letting me the restaurant no longer takes orders. This unacceptable. I have missed my lunch hour I then Call the restaurant to complain an they notify me that the spoken with grubhub several times about no longer taking orders. This is so counterproductive to the service your suppose to provide. I’m very disappointed
Grubhub
by RaShon23 on 2019/04/24 16:09
Grub hub is awesome
Just use Uber Eats
by k10len on 2019/04/24 14:26
By far the worst food delivery app. If they don’t cancel your order, be prepared to wait an hour minimum for your food to be delivered.
Can’t redeem 10 dollars
by Gamerdyde on 2019/04/24 14:09
Customer service couldn’t help me at all with redeeming my 10 dollars for referring a friend. They claim it was redeemed by someone else. They seem to just want to offer me 5 free dollars and push me off the chat.
Cottage Inn Okemos and Grub Hub
by johns185 on 2019/04/24 13:59
Lasagna and Calzone were delicious - warm upon arrival - driver was friendly and professional - will definitely use this app again!
Never hungry
by SusanGarrett on 2019/04/24 04:11
Thanks for the great app
Service Fee
by JonesJr15 on 2019/04/24 04:00
The service fee is absolutely ridiculous. 2.50 for service fee plus at least 2$ delivery on top of the tip? You’re paying double the amount of whatever you’re buying at that point. Downloaded it and am not gonna use it unless that fee goes down or I get a really really good promotion.
Bon appetit - if you get your food
by Meester Bullet on 2019/04/24 03:11
We used to order a few times a month. Never really had any issues with delivery - the food prep I don’t hold them responsible for. Ordered food for our family of 4. 40mins possibly latest delivery wait. Okay. Scheduled delivery time comes and goes - app says food was delivered. Well not to us - hope whoever got it enjoyed it. We call Grubhub says sorry, have a $5 credit and gives us a new delivery time. We are now sitting at 80mins since the original order. That time comes and goes. We call back and get a rude customer service rep who begrudgingly gives us a full refund. Gee thanks for the full refund on food we never got and waited almost 2hrs to never get. Time to move on to another delivery service.
Constantly pushes back times
by DarthVincent on 2019/04/24 02:57
Don’t bother with their timeframes it constantly gets pushed back. The worst, it was supposed to be 25-35 minutes and kept getting pushed back. Finally called customer service when it hit 1hr5min-1hr15min.
Always cold, Tip before, no custom service
by captainamer on 2019/04/24 02:46
You must Tip before 👎 You tip on tax👎 Food every time shows up cold or twice never shows up. 👎 EDIT: Finally I get a good driver 👍👍 Food arrived hot and on time Thank you 😊
Why offer the promo but not honor it
by DaMainButch on 2019/04/24 02:37
Was going through apps that delivered, saw this one offered ten off 15 with first order, downloaded it made an account, and placed my 19$ order, which after tax and delivery fee was 27$. I turned in the order and the app rejected it saying only my first order could use the coupon. So I had to remove the coupon and order anyway, disappointing..
We loved it!!
by Angie Styles on 2019/04/24 02:18
Cheese and sausage pizza 🍕🙌🏽😩
Late delivery-insulting solution
by rlm1188 on 2019/04/24 01:45
When ordering from grub hub, the order said delivery by 11:00. This was 15 minutes before our lunch to ensure it would get there on time. Well at 11:10 we called the restaurant and they said grubhub had listed delivery by 11:00, but they don’t start deliveries till 11:00. So our order ended up being an hour late and because we are teachers, we couldn’t eat. When I contacted grubhub, they said we had already been given $5 for our troubles. No further solution offered. We will either order directly from the restaurants or use other delivery services from now on!
Unprofessional drivers
by Galtsone on 2019/04/24 01:00
They have some good restaurants but unprofessional drivers. Even though I tip well and mention that there is free parking in our building, the drivers always call and ask me to leave my apartment and come to get my order from somewhere. This is supposed to be a food delivery app... If I’d want to leave my apartment I’d pick up food from the many restaurants I have next door.
Popoyes
by Nel’s mom on 2019/04/24 00:49
Delivery was fast and accurate
The OG Grub Hub
by THEREALKONK on 2019/04/24 00:20
First delivery service I’ve ever used and they set the bar
No Applepay
by lbunuel on 2019/04/23 23:14
Grubhub has hijacked Eat24 and doesn’t have Applepay, so I’m moving on.
Grubhub
by Rollenggshdvgsyey on 2019/04/23 23:11
Grubhub got a lot of restaurants and that’s a positive point! But when it comes to refund the money because the order got canceled, or because the driver could not find the address and returned with the order, ..... it is a long story! You guys have to work on that!!! I am still waiting for a refund that I never got! And you guys said that my bank had a problem while it was not true! Be honest and efficient! But most of the time the food is good though!
Mmm good and fast
by growupmusic on 2019/04/23 23:00
The new China express is my new go to! So good and Grubhub made even better with fast and accurate delivery.
Getting sneaky
by ML82 on 2019/04/23 22:59
The app recently started making delivery and service charges harder to find. This is annoying when you put a order together only to find it costs several dollars more and you just end up cancelling the whole thing.
No delivery
by Jdharris07 on 2019/04/23 22:55
My location is on Google Maps. I gave delivery instructions. I’m at a large facility that is very hard to miss. Never received delivery. And they don’t refund. Just give you credit for GrubHub, which is garbage.
Where is my coupon?
by danicalifornia42o on 2019/04/23 21:26
So i was supposed to get 10$ off for downloading grubhub downloaded app, ordered food @ giacobbis used code when time to check out and low abd behild “error, error” no 10$ off its a scam I'm very displeased; especially because I’m constantly eating out! i need a good reliable app.
Never received order!
by never received order on 2019/04/23 21:23
Can not write a review if my meal was not delivered to me. Tried to call the restaurant and they never picked up the phone.
RoxieDynamite
by JimDynamite on 2019/04/23 20:36
Driver did not bring plates, silverware, or napkins. Apparently we have to ask for those in the special comments section??
Gift cards
by Me.123 on 2019/04/23 19:10
You are not able to use gift cards from stores to purchase you food
Terrible Service
by ectal on 2019/04/23 18:58
Every other order or so has an error or missing item. Most hot food is cold before it arrives. There are fortunately many alternatives. Avoid this one.
Delivery left
by LilyannaMrtnz12 on 2019/04/23 18:32
I ordered for the first time, got some subway and put all my information correctly, the delivery person didn’t even come to where I lived, I called support for help and they told me they were outside waiting and texted me but I never got a text from them only an email to call support, from there I noticed that they confirmed my delivery without even delivering my food in the first place, I called to tell them about this and all they did was just give me a 50% discount for my next order, not a refund.
Hungry Man
by Farmer Paul 6385 on 2019/04/23 17:58
Got just what I ordered!
Unreliable
by 938474739284 on 2019/04/23 16:41
Cancels orders a half hour after you order from them and says it’s technical issue. Now I’m left with no food for lunch.
Easter Dinner
by RoxieDynamite on 2019/04/23 16:16
Our Easter Dinner was delivered with half of the food missing. The driver was late, and didn’t even apologize. Our food was cold and soggy because he was late.
“Sometimes we don’t get it right”
by SCREW GH on 2019/04/23 07:22
Order at 10 and estimate to arrive at 12? I would understand in a place with scarce drivers but this is a college town with plenty of businesses to chose from. I shouldn’t have to see my delivery time continually increase before i call and finally get an explanation why my food is not going to come. “Sometimes we don’t get your order” There’s no excuse to have an option for a 24 hour chain and say we don’t deliver that late. Especially when other places deliver well past 2am.
Horrible service
by stinkynerd on 2019/04/23 02:58
Driver marked that food had been delivered and it was not because the driver would not get out of their car saying there was no parking. You’re a delivery service and there is 24min parking right in front of building. I called customer service and was emailed a promo code for $20 on something that I paid over that amount - not a refund of the full amount.
App not allowed me to order
by Hahhhhhjuhgbjuu on 2019/04/23 01:42
I have tried several times on different days to order from my iPhone 8 and every time says please select required fields. I tried on another phone and same issue seen. This was so frustrating and waste of time. I have deleted app and I will never try again. It will not allow to send feedback without selecting a star so gave one. Otherwise useless app. I would not recommend to anyone.
First timer
by Sandlady73 on 2019/04/23 01:09
First time ordering from grub hub. My food was delivered fast and hot. Driver was a nice lady. Will definitely use this service again.
Use caution
by ......".. on 2019/04/23 01:06
Dangerous application. Not for the financially unstable. Dear gods send help I'm drowning in taco bell.
Honestly
by RealFeed on 2019/04/23 00:39
Could possibly use more restaurants & needs to have full menu on stores menu.
Food was cold and no local delivery person
by Skilled Biz on 2019/04/22 23:41
Had to call the driver 3 times. Her voicemail was full so I could t even leave a message. :(
Taco Bell grub
by susie4572 on 2019/04/22 23:18
Loving Grubhub!!!! Our food arrives hot and no mistakes so far!!!! Keep up the good work.
Order tracking
by ...,...,.... on 2019/04/22 22:36
You can no longer track your order. So your order can travel to another restaurant and sit in someone’s car and you’ll never know.
Worst!
by alikaraagac on 2019/04/22 22:29
They never deliver on time. I just made my last order. Driver called me and he said he is going to be late 20 mins. I said i ordered a steak so i dont want to wait please cancel. He said I HAVE TO call grubhub to cancel! I said no you should. Then someone called me from grubhub and told me i have to wait because my food is ready. I said driver is not coming, he said doesnt matter, there is a delivery time and he cant cancel before delivery time so I HAVE TO CALL GRUBHUB after estimated delivery time and cancel it! This app is made for giving us time and they both make me hungry and waste my time. Worst customer service ever. I will try Postmates !
First order
by Bbrittain15 on 2019/04/22 22:23
My first order with Grubhub was cancelled and I had to reorder then lost my $5 credit for first time order. Credit card charged twice. A mess.
Yummy
by zedem24 on 2019/04/22 20:51
Loved the pizza
Do NOT download waist of money
by Emily Maxwell on 2019/04/22 20:29
I ordered and my food never showed up. Whoever got my order should be fired. I still did not get my refund.
Horrible customer service
by Door Dash better on 2019/04/22 19:09
The driver was to lazy to bring my food to my apartment so he just left and didn’t deliver my food. He was very rude. He said he delivered it but he never did. Never using this again
Grubhub does it all!
by ih8cancer on 2019/04/22 18:31
I love the ease of use, saving my details and remembering what I’ve ordered so I can quickly get that again or get back to that restaurant fast. But trying new places is easy as well. I just ordered the crustless pizza from Paterno’s for the first time, and the little grubhub award emblem next to that option gave me the confidence to try it. So here goes nothing, or maybe something really special!
Yum
by Kaylynnallie on 2019/04/22 16:58
Yummy
Drivers are Horrible
by Jarrel33 on 2019/04/22 13:10
I have ordered from grub hub twice. The first time my order was about 30 minutes late so I went to the app to check on progress and my order was “delivered”; however my food never arrived. The driver must of run off with my food. Grub hub did give a refund and a voucher, but that didn’t help anything that night. The second time was just a couple weeks ago. I was in somewhat of a tight window as I was working on some stuff and had to leave an hour and a half later. I ordered food with a scheduled delivery time of 8:01. At 8:10 I called the restaurant and they said they were waiting on the driver to pick up the food. At 8:20 I called customer service and they said my food would be there at 9:10. I knew my food was ready at 8:20 so it was just going to be sitting there getting cold. I said forget it I will pick it up myself. They refunded my delivery fee, but it’s ridiculous I had to drive 40 minutes round trip out of my way to get food that was supposed to be delivered. Funny thing is, there were 2 drivers standing in the restaurant when I got there. Not that big of a deal, but both of my experiences were not good. I’ll definitely be sticking to UberEats and post mates from this point forward. I haven’t had this many issues with either of them.
Dissatisfied
by Dave_dadopefiend on 2019/04/22 04:17
Why does only one 2 restaurants show up on this app?
App is non intuitive and customer service is very poor
by Snickus on 2019/04/22 04:12
Chat option with customer service is useless. So many issues with the app. Go with Uber eats or something more professional.
Hit & miss always but reliable?
by Crazê on 2019/04/22 04:04
Decent
Didn’t even show up to restaurant
by service is a disaster on 2019/04/22 02:27
This was my first time to use Grubhub and last. They never showed up at the restaurant and restaurant said they do this all the time. Use a different service!
Military base.
by NewOnHere on 2019/04/22 02:16
Late to pick up the food at B-dubs. Denied access to drive on military base that’s open to the public.
TERRIBLE.
by Disapoimted on 2019/04/22 02:12
Today we ordered from Taco Bell. Our delivery time kept updating until it was set to arrive a whole two hours after we ordered. We never got the food. We ended up going to Taco Bell ourselves. Also customer service with this issue was TERRIBLE. It was extremely difficult to find out how to contact customer service. Customer service should have been integrated into the app. Then it took them a full 20 minutes in a chat to decide to refund me. They could have told us “no drivers in the area” or something rather than pretending our food would ever arrive. We will never order from Grubhub again. Extremely disappointing.
Meh
by Odin's Elephant on 2019/04/22 01:51
Not very happy with Grubhub. Besides their driver's always getting lost, they took my order today and an hour later tell me the restaurant I ordered from and paid for is closed. I'm hungry!
Choice
by dancingbarefoot1971 on 2019/04/22 01:32
I used to feel a little guilty for ordering out. I didn’t enjoy using ANY delivery site, unless my kids were with me. I now feel it’s ok for me to indulge, from time to time. This is one of the ways I plan on pampering myself; it’s nice to have a choice in food delivery. After a while, pizza can get old :) looking forward to my choice of food delivered to me tonite. It’s not selfish. It’s a form of self-care, so thanks Grubhub! :)
Junky app & bad customer service
by PadGuy on 2019/04/22 01:31
All you get is a chat function. If anything goes wrong... you are 108th in line!!! That’s a lot of customers with problems. Grubhub is so much worse that what EAT24 used to be. It’s sad that EAT24 was ruined by a horrible company like Grubhub. And then the food doesn’t show up. They call restaurant, no answer. It’s closed but the app STILL accepts orders and charges my card! Incompetent fools and idiotic customer service.
Awful drivers!!
by TiffanyJae on 2019/04/22 00:49
Good food and restaurant selection. Drivers are horrendously rude, lacking both basic customer service and communication skills!
You’re going to starve waiting for the food
by pixeldunk3h on 2019/04/22 00:16
I thought this was a one time occurrence but I ordered food from grub hub and an hour goes by and I’m wondering if they’re growing the food instead of cooking it. Thought maybe it was a rough day or there must be traffic. Another hour goes by and at this point I’m thinking maybe I forgot to order and this was all just my imagination, I check the app and nope I did order but they’re still “preparing” the food. What are they preparing for 2 hours! ANOTHER 30 mins go by and at this point I’m starving, I’m dizzy and irritable I contact the app and guess what? The restaurant was closed 🙂🙂🙂 So you processed the order, and made me wait thinking they were open but it was actually closed. Thank you grub hub I’m now having ramen for dinner :) mind you this happened multiple times already but this one is the one for me. Y’all should just order off of Uber or door dash or maybe cook I don’t know, but you’ll starve waiting for your food.
Missing items on the menu
by Not so happy gamer on 2019/04/21 23:24
For the past few weeks when ordering from sweet chicks on the lower east side all of the items do not show on the menu. After multiple attempts I would have to call the restaurant so they can take the order over the phone or I would have to substitute for another item. Sometimes I will not order anything at all. This is very frustrating
Below average food options, delivery, and design of App
by srharold1 on 2019/04/21 23:09
The app experience is not intuitive when you first use it and it is often hard to know what is the best food option a available nearby. Separately the overall quality of the restaurants is sub par and 1/3 orders will either be late or cancelled because you inquiring about it being late.
Good
by ben getting it on 2019/04/21 22:31
Cool
Great app
by Cafusita on 2019/04/21 22:21
Good! Really helpful on those lazy days .
Amazing
by GAHDOOSH on 2019/04/21 22:10
Fair, from what I can tell they raise the price of everything on the menu one dollar, charge a small fee, and then ask you to tip the person that brings your food to you. Seems pretty reasonable. Works every time, never have any issues
Unreliable
by Tennisred126 on 2019/04/21 21:44
Never accept the promo codes that they send you via email and they charge you too much as it is
Pleasantly surprise
by YupImHer on 2019/04/21 21:15
This was my first time using Grubhub and I was very pleasantly surprised. The Food was neat correct and still warm and not to mention delicious.
Annoying
by lzurd on 2019/04/21 20:39
What is the service fee? I’ve been using Grubhub for over a year and now I’m getting charged an extra 5$ each time now. Will be using Postmates from now on. Thanks
Elizabeth McDowall
by duped in SoCa on 2019/04/21 20:01
Always very good customer service! I never ever have a problem if there is an issue with my order and it keeps me coming back as a GrubHub only loyal customer!
DRIVERS WILL TRYING TO GOUGE YOU FOR TIP MONEY
by toews-me on 2019/04/21 19:22
I used to be a regularl customer, but I am NEVER using this app again. I had a driver call me and ask why I didn't tip. I was going to give cash but guess what, not now. Grubhub did absolutely nothing for me. Literally nothing. That behavior is so absolutely rude and inappropriate, I'm just incensed. Use UberEats instead. They are far superior.
Review
by They Do Anythin 4 Clout on 2019/04/21 18:50
I’m high asf & the way y’all just got the order that quick was hard asf y’all got my vote fa show🕺🏾💪🏾
Grubhub is shady, greedy and disrespectful to customers
by Nodaybuttoday143 on 2019/04/21 17:57
Grubhub has now hidden delivery fees - not to mention a new service fee that no customers were informed about - and they barely stay on their app’s chat function long enough to provide feedback. Coupons are rare (unlike the good ole days of Eat24). Deleting Grubhub. Shame on you.
Bad service few choice of food
by aaaaaaaa822 on 2019/04/21 17:57
Very limited food choice. Most restaurants are fast food. I ordered food from the restaurant I know and I knew they have a rice with chicken usually around $9 but on Grubhub it’s $16. I don’t understand. Plus they require tip as well? Compared to other food order app that’s the worst. And the person who delivered to me was unfriendly and irresponsible. He just put my food outside without calling or anything. Other food order app drivers usually pass me food in person. Also, there’s no section to rate drivers. Now I see why they get irresponsible. And I ordered rice with chicken and also extra chicken but they put extra rice instead. Omg I’ll never use it. Just pasting the link to the customer service here to bad reviews never improve your service.
Bad customer service
by Sisi0421 on 2019/04/21 17:46
They take forever to respond and don’t EVER think u will receive your food if there a Storm or u live in a rough area
Ok
by tttotjonea on 2019/04/21 16:13
Fees are high
Amazing customer service
by jessrey013999 on 2019/04/21 14:30
Even though the restaurant didn’t confirm my order after 25 minutes, grubHub tried to contact them, then called me to let me know the situation. Super happy they went the extra mile :) never disappoints
The app is only as good as the service, which is one star.
by GEKPDX82 on 2019/04/21 13:19
In a world with so many options for delivery, grubhub offered up a decisive experience to use other apps. Using the app went well. However, my experience with the grubhub was a consistent downhill slide. Long story short, after 3 hours of waiting for food an 4 customer service calls.... Grubhub cancelled my order with terrible customer service. The details, the off-shore customer service team lied to me the entire way. I order around 7pm. First called CS around 9pm. The CS then gave me the run around. Telling me they could see the order on it’s way. Then the restaurant still hasn’t made and was now closed. Then there was car trouble. I called the restaurant to confirm the order. They confirmed the order was picked up around 730ish. Meaning, the Grubhub driver had the food for 2.5 hours. I need to call out that the restaurant was fantastically, willing to make me a new order on the spot. I wish grub hub would have talked to these fantastic folks. I feel the cancelled order was a way to place the blame and take money from small business owner, the restaurant. It seems disgenuine to take revenue from a business that was not at fault for the break down.
Gross
by antoine fish on 2019/04/21 05:06
Driver showed up high and food smelled like weed.
Trash
by Vcarlllll on 2019/04/21 04:44
This app is trash.
No service
by SebastianTheMonster on 2019/04/21 04:25
After the delivery was 45 minutes late I called the restaurant and discovered my phone order had been sitting there for a half and hour - no driver. Grubhub offered little help. 2 hours after ordering our neighbor finds a bag of food sitting outside the apartment building - our order (our building is not locked the driver could have easily walked in) to top it all off - the order was wrong. Reached out again to Grubhub and got no response. I am forced to cancel the charges through my credit card company Horrible experience from start to finish
Negligence towards their customers
by Keerthi_14 on 2019/04/21 03:43
I placed an order at 9:03pm and they didn’t delivered my food even after 2hrs. Then I called their customer service and they said your order will be delivered within 10mins, I waited for another 10mins and simply they said we cancelled your order, you will get your money back after 5days.
Not recommended
by dannymo67 on 2019/04/21 02:45
They steal your money. Don’t use the app. They say they deliver to places but they don’t. Then take your money.
Thank you
by handan16 on 2019/04/21 02:41
Thank you! Food hot and on time!
Awesome app
by ajsldlsks on 2019/04/21 02:31
They're pretty vague on their descriptions but their customer service is outstanding!! Haven’t experienced better food delivery service than this
Disappointing
by gross app 1993 on 2019/04/21 02:27
Multiple times there were issues with my order. Last time it never got delivered, after nearly hour and half I get a call saying there will be delay. Restaraunt said they never got the order. Switching to Uber eats...
Cashapp
by trin513 on 2019/04/21 02:22
Want to use cashapp as payment but can’t. 🙃🙃🙃
Promo code don’t work
by Kim~E on 2019/04/21 02:18
Was offered free delivery to use this app and did not receive it and was charged more than the prices of KFC. what’s the point of paying twice as much and pay delivery that’s a rip off! If we are required to pay delivery we should not have to pay more than the original menu price for our food!
The best
by angelasunshine7 on 2019/04/21 02:06
What’s there to say? Best food delivery service out there- easy, quick, and so many options.
Grubhub review
by SchedIt on 2019/04/21 01:39
Currently a well run company, from customer communications/info to accurate delivery estimates 👍🏼
Mad.
by thisisoverrated on 2019/04/21 01:04
Everytime I order from this god forsaken app, I always get SCREWED out of my money. I have tried ordering from here on several separate occasions, weeks apart but no one can seem to get it right. So then I have to wait a week to actually get a refund and receive “coupons” that I can’t even use due to the fact that ALL OF THEM are for first time orders. I’m absolutely outraged. I have used doordash twice now and it is so much better than this poorly thought up excuse for a delivery service. I’d have better luck just walking several miles to the restaurant and just bringing the food back than expecting some delivery driver not to steal my food. Which yes, happened once before while ordering Taco Bell and found out that it was stolen, because I called the place several times asking if it ever got picked up and it had been but was never delivered after three hours. Absolutely unacceptable. This would all be fine if it was a little mix up with a transaction once but it has happened at least seven times on expensive orders. I’m absolutely outraged.
So bad
by Kkaylliieee on 2019/04/21 00:42
You’ll be lucky to get your food. The first time I ordered on this app, it took 4 hours past my expected delivery time and the second time it was almost an hour past but we were missing items and the delivery driver said he only sees some of the order and we would have to contact the restaurant. SERIOUSLY?!
Better
by gaveup2018 on 2019/04/21 00:27
I used to order Taco Bell via Grubhub in the last quarter of 2018. At that time the service was awful. Orders were wrong. Deliveries were late and sometimes never arrived. Drivers did not seem to care. Since you have to decide on the tip before you even get your order, the driver already had their money. BUT TODAY WAS TOTALLY DIFFERENT!!! The order arrived exactly when they said it would. The food was hot and delicious and the driver was VERY pleasant. The ONLY reason I did NOT give ⭐️⭐️⭐️⭐️⭐️ is because Taco Bell did not double check the order for accuracy, as I had requested on the special instructions area. This was not the Grubhub driver’s error. Kudos to Grubhub for improving your service.
THIS IS TRASH DONT USE GRUBHUB
by Cgarcia488 on 2019/04/21 00:05
I was starving and only had budget a certain amount of money to spend so i was excited to get my food . I waited 30 minutes eventually i waited an hour THEY STILL ASKED IF I COULD WAIT LONGER !! Crazy then when they tried contacting their driver , they say they couldnt get ahold of them. This company really doesnt care for their customers, this was my second time ordering from them. Never again. TRASH! THE CREATOR OF THIS APP? TRASH.
Does not let me order!
by kjiia on 2019/04/21 00:05
You had one job! One job and all you do is reject my order.
defective codes
by abdormepqldnfksuqbsidn on 2019/04/20 23:23
the app refuses to accept promo codes
Hit or miss so far
by Amy tag on 2017/09/28 19:29
Today I ordered from Grubhub for my second time. The first time was a few months ago from a steves crazy subs and everything was great! My order was completely right even with it being complicated and the driver seemed nice. This time we ordered from subway and I honestly wanted to leave the review on the subway shop in the app, but it said the review was “skipped” which I never skipped it... well we got our food pretty quick so the service was good, but I found a hair inside my sandwich 🤢 which has never happened before to me at any subway! The wrappers on the sandwiches and the napkins in the bag were all damp and I thought it could have been from grease but my sandwich wasn’t greasy enough for it to get all over both sandwiches and the napkins. I think it was water or something because I don’t think it was grease. I also asked for lots of olives on my sandwich because it’s the only thing I get besides the meat and I got hardly any olives on the sandwich. We also asked that the driver call us when they arrive because we have dogs that bark at everything and will try to get outside if somebody’s here and they knocked; which isn’t that big of a deal but it showed that they didn’t read ANY of my notes that I added. I guess so far Grubhub is hit or miss depending on where you’re getting food from. I don’t think I’ll be ordering from that subway again and I wish I could have left them a review in the app.
Amazing idea, bad service. Sometimes.
by johhny1234567890 on 2018/10/15 15:41
It’s just sad because the service is an amazing idea, allowing any restaurant to deliver for a small extra fee, it’s something I was so excited to try it out when it was available in my city and I could not wait to try it out. I had picked a delicious burger place near my house and I chose a burger with fries, an appetizer and a dessert. The app is so easy to use and it was so easy to put my payment info and order the food and went very smoothly. 30 minutes went by and I was wondering where the food was, it was a Tuesday so they could not possibly be that busy! I called the restaurant at 35 minutes in and they said the food had been picked up 15 minutes ago... so 15 more minutes go by and I get a phone call from the automated grub hub number and it connected me to the driver, which I think is a great idea to make things easier. I step outside to get my food which took over an hour and I get the boxes of food from him, creepy driver, not Grubhub’s fault just an odd guy. I go inside open the box for the burger and it is very cold and it was so obvious that the fries had been picked at. The dessert was missing and the appetizer also looked like it had been picked at as well. I think this service would excel if they were more careful with the drivers they chose and have more time penalties for those drivers. Overall a great service if you get the right driver.
The app is better than the service
by Classtaker on 2018/01/27 00:38
I have used gh at least 20 times. The app is great, it always works. though it seems inconsistent from restaurant to restaurant in its menu application and usage -sometimes confusing what comes with an item. The service from grub hub employees hasn’t been bad, they tell me when there’s a problem and make it right, so I think the company seems to care (more than I can say for other food delivery services I’ve used which I won’t name here, but it starts with a U!) So I’m loyal to gh in my restaurant delivery patronage anymore. Now you just have to expect though, the restaurants sometimes have issues and cancel your order & your experience depends in large part upon the relationship between that restaurant and gh. Another factor- if you get a driver who treats your food and your time with respect, which isn’t usually a problem. The drivers usually call from the driveway, I don’t know why, most pizza places ring the bell. Sometimes the drivers forget food or spill it. hey this is going to happen if you order from gh 20 or more times. You take your chances, because you don’t want to cook so much, and you don’t want to go out into the public either. Thanks for being there most of the time gh when I’m not cookin’. And shout out to mr. gyro because he is consistently good & fast, never cancels.☮️
Not happy...
by javevwhirro on 2018/11/29 20:19
So today I ordered Taco Bell through Grub Hub (obviously). It was like my fourth or fifth time doing so, all of the other times were all good. But today I ordered it at 1:02pm and it usually takes less than 30 minutes for them to be at my house with my food. I noticed the time for my ETA was getting later and later, so I call and tell them what’s going on. I was super nice because accidents happen and I’m an understanding person. They tracked the driver and said I should get a call from them in the next ten minutes. Ok. I get text ten minutes later saying my food should be there around 2:17pm. Ok great. 2:30pm...still not here. I got annoyed and called again to cancel my order. All was fine, she didn’t seem very sorry but whatever. I’m probably not going to order again, just because getting my food isn’t guaranteed. The only bad part about all of this, is that I had a hungry two year old waiting for his food that never came. Of course I gave him snacks to keep him happy until his actual food came, but he needed a real meal. I couldn’t drive anywhere to get food because my baby was sleeping. Also I’m breastfeeding, so when you don’t eat for a while it messes with your milk supply. Once my baby woke up we went to DQ. Because we had a late lunch, that meant no nap, and because no nap, I couldn’t get my shower for today. So thank you grub hub for making me hungry and stinky. That is all. (I never write reviews, I honestly just want to know how this even happened.)
No Guaranteed Delivery Driver
by Jackson 5 on 2019/03/03 15:41
Ordered my food on a Sunday morning at 8:00am. Estimated delivery time was 40-50 minutes. It came upon 50 minutes and the tracker still showed that the food was being prepared, along with adjusting the estimated delivery time to 10:00am. I called the restaurant and they told me the food had been ready for 20 minutes but nobody had showed up to pick up the food. The app, at least at this point, doesn’t say who the delivery driver is or allow you to contact the driver, if there even was one assigned yet. I called grub hub (very pleased they have customer service on a Sunday morning) and the first option they gave me was to wait for the food and if there was anything wrong with the food to call them back again and say there was something wrong with it (it was pancakes and eggs, chances are after them being ready for over an hour they would not be how anyone would want them to be). The second option was to just cancel the order and receive my money back in 3-5 business days (4-6 days with it being a Sunday). So then at this point, of course, I need to go find a different means of breakfast. While breakfast is not the biggest deal, this is not a pleasant way to start a Sunday, nor to have your one and only experience with Grubhub to tell your friends about. There are many good reviews out there about Grubhub, I just wish I had the same experience as the others.
Overpriced and ridiculous
by Rinthsda on 2018/10/21 20:07
I ordered food from this app/service and noticed first that they charge an additional fee they don’t mention, which should’ve been my first red flag. But with a coupon on your first order, fine. It was $10 off, and yet I still paid a several dollars over my order subtotal(basically the tip). So it literally just covered the fees, which I was choosing a very close restaurant so it was the smallest delivery fee they charge. My order arrived nearly 20 minutes late and was missing THREE items. There’s not way to log a quick problem with your order like with other similar services so I had to contact their support. Who took at least 5 minutes to just “look up my order details” before even asking what I was missing. When I tell them my missing items they just say, “you’re all set! You’ll get an email for your refund. Is there anything else I can assist with?” Without telling me what the refund is or anything. The email comes and I see they only refunded me part of what was missing, for the the third item. When I asked they said it was “a free part of the order”. It wasn’t. It was part of my combo. They start to list off the prices of my combo items individually and this happened to be the “free” item in it, which is so ridiculous. It was food that was supposed to come as part of my meal, so I should’ve had something come off of the price of the combo. Needless to say, I will never use this app/service again.
HORRIBLE
by Hesha01798 on 2018/12/10 17:19
Will never ever try to order through here again. Customer service is awful and they don’t know what the hell they are doing, everyone is extremely rude and plain stupid. We had a snow storm hit and saw that one of our favorite restaurants was still available for delivery through Grubhub. Yeah first mistake- waited 2 hours and decided to try to call Grubhub and let them know maybe the restaurant is closed but they assured me no no the delivery driver is 4 minutes away. Ok cool, again I knew it was a snow storm and would take longer. Another 45 minutes pass so I call back and now...NOW they are saying oh the restaurant isn’t answering the phone or email so I’m canceling your order. Sure should have told me that the first time. Oh wait it gets better....so it was my first time using Grubhub so I got the $12 off. BUT I can’t use that coupon again because technically I used it yesterday and the best they can do is give me $7 off one order and then $5 off a whole different time. I DIDN’T GET TO USE THE $12 OFF THE FIRST TIME. Oh but then I called again and the lady said I never even used a coupon but my bank still reflects the total with coupon even though I won’t get that back for 5 days. So yeah never again.
not user friendly
by kalpal000 on 2018/04/24 10:46
The interface of this app is so painstakingly dumb. First of all, I live in a decent sized town, it’s not a major city but there’s a ton of restaurant options. With this grubhub app, those restaurants don’t even pop up when you search by category- you have to type in the restaurant name to get it to come up. I wonder if that’s some kind of under-the-table promotional idea Grubhub has with some restaurants. It’s moronic. This brings me to my next point of restaurants not showing up when they’re not open. I could care less if a restaurant was open to browse the menu!! For me, the app is rendered useless before 8AM, I cant do anything but look at the places I’ve ordered from in the past. The main screen literally just tells you to come back later. If this app is designed to help restaurants gain business and to link customers to places they may have never known existed, Grubhub is doing a pretty pisspoor job. I mean, at least have a live tracking option. On numerous occasions, drivers have had difficulty finding my place of work. Provide a better GPS interface and hirer smarter drivers who actually read the delivery instructions. Sidenote; even the fact that their ‘Leave Feedback’ option doesn’t bring you to the app store but asks you a survey-like question in which you have to choose from 3 options, goes to show how archaic their customer service is.
I Love Grubhub!
by tiarrak1 on 2018/12/11 06:28
My new go - to food delivery app. More affordable with excellent customer service. I have ordered now going on 11 times from them, there was an issue with 4 out of 10 times and nearly every time they contacted me to let me know and usually 3/4 compensated me for my time with coupons and discounts. I had an issue tonight where I waited an hour and 15 mins for Taco Bell. I called them to let them know, they apologized and gave me a 5$ credit towards my next meal, told me where the driver was ( the driver was on time!) and then they called me 10 mins after to make sure I’d gotten my food then told me to have a great night. It’s 10pm here in California but I’m happy that I’ve got food and extra money towards something else & felt respected, lol. Door dash, postmates and uber eats usually just say ‘oops our bad, nothing we can do’ after 2hrs of waiting; unless you really push them and sometimes they still don’t budge. Anyways I’m high eating Taco Bell at 10:30 at night and thought the world needed to know that grubhub is great. 10/10 would recommend. Their taxes and delivery fees also don’t seem as high as the other apps and they don’t up-charge much either, you usually pay close to what you expected.
Absolute worst
by MG429 on 2017/10/12 20:52
Worst customer service ever. The delivery ETA for my order kept changing every time I refreshed the page. When it got to an ETA of 45 min after the original ETA I called to find out what was going on. Customer service tried pinning it on the restaurant so I sat on hold while the rep called the restaurant. 14 min later she finally admitted that my food was in fact ready but they didn't have any drivers to pickup my food and had no idea how long it would be until they found someone. She told me I could cancel my order or wait. I asked if I could go pick it up myself and be refunded for the delivery charge and tip that I paid. She said she was taking care of that while we were on the phone and confirmed it was done before I hung up. I drove to the restaurant to pickup my food and as I am pulling in the parking lot, I get a text that my food had been picked up and was on its way to me. Called customer service back to confirm and told him about my previous conversation and he blamed it on a bunch of new employees. He offered me a discount on my next order and I told him to apply the discount to this order bc I won't be using them again. And asked again that they remove the delivery charge and tip bc the previous person failed to do so. Received an email receipt and was still charged the $9 tip despite me driving to pickup my own food and have it already be picked up. Finally after my 3rd attempt the charges were removed.
Still not quite there...
by KD MamaBear on 2018/06/26 21:28
I use this app maybe a couple times a month at most when I don’t feel like cooking. The app itself is easy to use but the fulfillment of orders leaves much to be desired. Most of the time it takes much longer than is advertised (e.g. delivery time 45-55min has sometimes taken 90min), food has arrived barely warm despite coming from a few blocks away, drivers don’t know how to read maps (our condo complex is a little confusing but there are maps & they don’t bother looking - I’ve been called & expected to walk out to the front of my complex which I cannot do because I have a small toddler & probably ordered food vector was inconvenient to go out in the first place, & several drivers were rude or unprofessional. That being said, there have been a couple great driver & they have comped delivery fees or given ‘free next delivery’ codes when I’ve contacted the company but I don’t appreciate having to contact them with issues the majority of the times I’ve used the service. Hopefully hey can get it together & maybe take tips from Uber eats to have ratings for drivers separate from just rating the food. I still come back because of the restaurant selection in my area but always keep my fingers crossed that it will arrive in a reasonable time frame & be relatively hot still 😑
The worst App & delivery people!!!
by la_glamourgal on 2017/12/15 22:09
I’ve used the app several time and the delivery of the food was on time majority of the times I’ve ordered but my experience today was awful. I ordered my food at 12:00, with the delivery ETA of 12:45. I checked the status on my app and it said my food was delivered at 12:24. I spoke with customer service via chat and they stated they spoke with the delivery driver and he was three minutes away and my food would be delivered shortly. Another 30 mins went by no food. I called the restaurant this time and they stated my food was ready and had been siting there for 45 mins. I called GrubHub customer service to see what was going on, the customer service guy apologized offered me $10 off my next order and said he would call the driver. He got back on the phone and said he attempted to call the driver multiple times but the driver turned off his phone. I was outraged, the customer seemed rep gave me two options, cancel order for a full refund or have them deliver my order that has been sitting there for an hour at this point. GruHub offered new real solutions and it was almost 2:00 by this time and I was starving!!! I deleted the app, and never downloading again!!! I’ll stick to Eat24, at least on their app, I can call the driver directly and if something like this happens they still deliver the food and provide a full refund, now that’s true customer service. I guess I’ll go make lunch now.
Love .... but...
by Nrock1983 on 2017/10/22 19:12
This app is the best however there is one major glitch. If you Open a restaurant and start to place an order and then for some reason have to do something else on your phone such as received a phone call or send a message, when you go to go back in to GrubHub your order is completely gone. It in NO WAY saves your order to you bag. This has been a large inconvenience a few times. Also it doesn't often seem to be very convenient way to add extra small things that aren't always automatic optional extras. Like if you want to add peppers to your soup ( a cheap but important add for some) and you have to message in the comment you then and hope that they add it and possibly price adjust your order. The thing that the app is outstanding. I use it constantly. Not to mention their customer service is amazing! Recently we were missing an addition to a main dish that was supposed to be together. Not only did grandpa take it upon themselves to send out the missing item they re-ordered the main dish for us so that everything could be hot and fresh together. That will ALWAYS fix problems above and beyond. That's why I will continue to always use them.
Worst App/Business
by Shawnieforest on 2018/09/22 02:43
Does this app/company seriously expect to make money and compete with Ubereats running their business like this? The delivery fee is $8 even if the restaurant is literally 5 minutes away from your location ... compared to a $4.99-$6.99 delivery fee from Ubereats (which by the way the amount you pay for delivery w/Ubereats is determined by proximity). Then this app requires that you to tip BEFORE you receive your food and SERVICE.. Excuse the hell out of me but when did tipping become something that is expected rather than EARNED. This literally gives the driver no incentive to provide great service ... at all. However, with Ubereats you tip after receiving the food and service. I’ve never had a problem with Ubereats arriving within the timeframe and if the driver is running a little behind they always call and keep me updated. They always deliver to my door, unless I’m at work because it’s difficult to do since I work at a hospital and people often get lost. I ALWAYS tip and have no problem with doing so but definitely have a problem with giving a tip before services are rendered and feel like I’m being forced to do so. If the company is reading this and wants to stay in business , please take notes from Ubereats and treat your paying customers better. I didn’t even have the chance to use the app because I was so turned off. I’ll stick with the better option for now... Ubereats.
Well...
by rissroxx on 2018/06/16 21:56
So I used to love GrubHub and suggested it to all of my friends to download and use. Lately has been a different story. More often than not our food has taken at least an hour to get here, and I’ve had to walk outside and down the road or across the street because the drivers don’t leave their car. Now I’m understanding, so I called customer service to inform them of the issues I was having and the response I got was that they were short staffed and that it wasn’t policy to have the drivers bring the food to the door. But if I’m waiting for an hour, pay a delivery fee and tip, and then still have to go downstairs and outside down the road to get my food that’s ridiculous— what’s the point in paying for all that if they can’t even walk up to my door (and no it wasn’t raining or snowing or anything like that either). I talked to two customer service representatives and basically all I got was “I understand is there anything else I can help you with?” And felt extremely brushed off. I think we will be taking a long break from the app while they fix these issues. I’ve been using it for a long time and it’s upsetting that after having all these issues all I got from them was “oh I understand but if I can’t help you with anything else have a nice day”
Sign up
by PVSKS66208 on 2019/01/12 01:05
First time using and was using a gift card. When I got to checkout it did not give me the option to use the gift card. I did finally see under My Grub there was a place to enter the gift card. Did that and still would not work! Finally went to Help function and called. Had a hard time understanding the person on the other end and she didn’t seem to understand what I was trying to tell her the problem was and put me on hold. While on hold I saw there were many fields to My Grub profile that needed completion. Did all of those while on hold and tried again to check out but again no choice to use gift card. The only field I didn’t fill out was credit card payment-lol and behold once I entered that information I was able to have the option at checkout to use my gift card! Your customer service person returns to the line and I told her I figured it out and had placed my order...she still didn’t seem to understand that as well!!! Very frustrating to say the least....my suggestion is when you sign up it forces you to submit all information needed. Also was extremely disappointed in choices of restaurants as you TV ads make it seem like you have lots of choices-even before signing up it said I had 82 choices when in reality once I put my address in I had maybe 15 and several were duplicate restaurants. I surely will not recommend Grubhub to my friends.
Missing food, resolution unsatisfactory/fixed!!
by smt5158 on 2018/05/15 15:28
I download this app about 3 days ago, all ordes were simple not complex AT ALL. My 3rd order I placed was for two meals and kids meals at Red Robin. Order was delivered but missing an ENTIRE KIDS ORDER.( missed my restaurant and driver) so I called customer service and I was told I’d have to reorder from the app to receive my food my driver cannot go back and get it. Another 45 minutes for my child to wait. They just refunded my money only for the one kids meal. Now I have to go out waste the time I didn’t want to to drive and get my child more food. I’m absolutely unsatisfied and would recommend everyone look for different apps that are similar to this one INSTEAD of this one. I was contActed and given a coupon by Grubhub so I’m trying it again, review to be changed after this experience I’m about to have. After my coupon I ordered from the same restaurant thinking it wouldn’t happen again, but it did. Now in no way is this grub hubs fault I don’t expect my delivery driver to root around in my food making sure everything is there, what I suggest is you DO NOT order from Red Robin. And grub hub I suggest you take them off your list to prevent a load of complaints in the future
READ BEFORE YOU’RE RIPPED OFF
by L0S3RK1D on 2018/04/07 15:30
I ordered from Grubhub 3 times. First time the food was delivered 15 minutes late and cold (not a big deal so I didn’t complain). Second time food was delivered late because driver “couldn’t find the entrance” despite incredibly clear instructions (still not a big deal and didn’t complain). Third time is where my problem started. Driver handed me my bag really quick and then took off. I found half my order to be missing. I called the restaurant and they said that the driver was in a hurry and had left the rest on the counter despite their efforts to tell the driver there was more. The restaurant was very polite but said grubhub handles the payments so they would have to issue the refund. I called Grubhub Customer service and the lady said they’d issue a refund for that amount (recorded on their line and mine). 4 days later, was not correct on bank statement, called and told it would be correct once charge wasn’t pending and had gone trough. Week later, charge went through and still wrong. Called and was told by customer service that since it had been a week they would not issue refund but could give me credit toward next purchase. Explained that was not going to happen, I had called the day of and was told refund, so what he was trying to do was illegal. Suddenly he was capable of refunding my amount. No further purchases will be made by me through grubhub.
This is the only app that has ever made me want to commit murder
by kle28 on 2018/01/14 23:38
The WORST. I've tried to use this app multiple times and every single time it's a total disaster. First of all, when you order for delivery it just doesn't show up. Cool, so just do pickup you might say. Wrong. You'll show up to the restaurant and they'll look at you like you have 3 heads, or try to tell you to pay at the restaurant, despite you having already paid for your food through this horrendous app. Today I reached my breaking point, though. They will lure you in with their $10 off coupons. I fell for it. Placed my order and went to check out. First it said my credit card number was invalid. Excuse me? Whatever. I try my boyfriends card. Same thing. Try my debit card. Nope. So we try on my boyfriends phone. Get the card to work, however now the coupon is invalid! "Only good on your first order" it says. This is my first order. I assume since I ATTEMPTED to place this order on my phone unsuccessfully it just went ahead and invalidated my coupon anyway. I don't know. All I know is you're better off just going to a drive thru and keeping your sanity. This app will break even the strongest minds. Stay away, save yourself. You will be left hungry and livid, you'll probably say some things you don't mean and destroy relationships with the ones you love most. Before downloading this nightmare just ask yourself, is it worth it?
No discount when you refer people
by Soandso23 on 2018/12/06 01:59
I’ve used this app countless times and I actually like using it more than the other apps out there. My one issue is that I’ve referred at least 3-4 people this year alone to use this app, which they have with the assumptions that I would receive the $10 discount as stated on their website. When they ordered, I’ve noticed that I never actually received the discount. To watch this closely, I referred someone in October while they were visiting for the weekend, I saw them use the link to order and for some reason I did not receive the discount again. I assumed that there was something wrong with my email but how could that be? I’ve used it a few times to order food and I had no issues doing so, I’m not sure if I’m the only one having this issue but that’s what I’ve noticed recently. Otherwise, it’s great, I will keep ordering from them because I have no issues paying for my meals but going forward I won’t assume that Grubhub will provide me with the discount as stated on their platform when I invite friends or maybe I should no longer refer people. I’ve contacted Grubhub btw, and provided the emails used and they weren’t able to assist. My two cents ✌🏾 Peace!
first experience and its terrible
by Samm.meow on 2018/11/09 22:19
i dont write bad reviews or complain ever but this was wild. i placed my order at 3:31 for chick fil a. drink sandwich and fries. it estimated the time at 4:05-4:15. 4:25 rolls around, i call just to make sure they got my order. the employee told me that the driver had just gotten there...which i was annoyed by but i was like maybe theres traffic its fine. another 20 minutes goes by and he still isnt here. FINALLY at 5:10 he gets here. my food is cold, and he didnt bring me my drink that i ordered. i called chick fil a but they said that its grubhub that i needed to contact so i did. the man i spoke to was not very considerate or polite. i couldnt understand his name but he sounded as though he was reading from a script. i am sick at home right now which is why i wanted delivery. there was nothing sincere in the apology he gave me. i explained how long i waited, that this was my first experience using their service, that part of my order was missing and that my food was cold. he said he could refund me for the drink and give me a ten dollar credit for grub hub. i was not happy with that either. i believe i should have been given a full refund. i payed an extra 5 dollars for delivery and tip. im extremely dissatisfied. ill use the ten dollar credit but unless someone contacts me and sincerely apologizes and gives me a full refund, i wont be using this app again. this was unacceptable
Communicate with your customers
by Awesome x 100000 on 2019/04/11 00:11
For starters this is the 3rd time I tried grub hub. I thought third times the charm, and was I mistaken. The first time I used grub hub the driver just left my food without ringing the door bell, knocking etc and I let it go. I thought maybe the driver was in a hurry! The second time my meal was suppose to arrive to 30-40min.. I waited 1.5 hrs.. they never notified the time change! I planned the timing with a +20 min window since I was at work...I didn’t even get to eat right away! Now I’m in a different state, so I thought why not order some food. I just worked 10 hrs and wanted to just eat. I hadn’t had lunch so I ordered food. The app said 50-60 min.. eta 6:40... at 6:39 the time changed to 8! I called the restaurant and they informed me that the driver is 30 mins away from the restaurant and hasn’t headed to them yet! They notified the driver my food was ready. What! I get you hire anyone looking to make some extra cash, but how do you run an app where the closest driver is 30 mins away! I drive for postmate and they not only notify they allow users to contact drivers vice versa to communicate and delays. When there is a delay the inform their users! I have deleted this app! I’m going with Uber eats and postmate.. delivery apps that actually deliver.. thanks for not making my experience with you not enjoyable if I could give negative stars I would!
WORST DELIVERY APP OF ALL TIME
by Stefany M. on 2018/08/04 05:47
I’ve never written a review for an app but after having such a horrible experience with them several times I should add I felt absolutely compelled to write a review. This is the second time I order from them that they claim to have delivered my food and it never gets delivered, the first time it happened they just apologized and said my money wouldn’t be refunded until 2-3 business days and at the time it was the only money I had to order food with so I got left without money and food. The first two times I’ve had an issue with Grubhub customer service just apologized and offered a measly $10 off my next order. This time they said they wouldn’t refund me my full amount because the driver attempted to deliver the food and attempted to call me which is not true I never received a phone call from him not even from my call box at my apartment which he claimed to be at..ok furthermore I attempted contacting the driver 2 times after speaking directly with the restaurant and the restaurant attempted to call him as well and he never answered it wasn’t until grubhub directly contacted him that he answered. Then grubhub refuses to refund me my full amount?! For never delivered food? The most ridiculous thing I’ve ever heard wasted 30 more minutes of my time arguing with them about it and now it’s too late to order delivery from any other restaurant 🙃
My continued struggles with accountability.
by mcwright017 on 2019/04/14 14:16
I ordered my food, the food went into being made 30 minutes after that my food had been switched into being made it got moved into delayed and that it would be 20-30 minutes later than originally expected. Fine it happens, then my order was updated to out for delivery the notification came 5 minutes after the first side of the window of delivery time had passed. After the delivery I inspected my order and noticed that over half the food was not there. I called customer service they offered a refund for the food I was missing. But, the problem then falls into where’s my replacement food because I had ordered dinner for me and my girlfriend. Half our order is here we both got part of our food. Neither feed to our fill. And customer service had no way to get us the food order fulfilled at this point. So the refund was a mute point for a mere 5.99 refund when I paid a service fee, a delivery fee, and a tip for the driver that total up half of my whole order price. So not having my food and having more money tied up in fees than actual food was not acceptable. Grubhub has now refunded me my whole order, but this is the third in about a month and a half that this has happened to me or my girlfriend at our apartment with varying restaurants. I’m almost done with Grubhub all together.
New York based review
by Kevingoo on 2018/05/27 14:12
This app is a great concept with many flaws. I’ve used grub hub MANY times and more times had issues than received my food long after I placed my order than receiving it in a convenient amount of time. Every time I press that place order button I find myself hoping that another issue isn’t going to come up where an hour to an hour and a half later I’m not going to have to call in and find out what’s going on. I can’t say not to use the app, because yea you will get your food and customer service is great, but don’t rely on it to get your food any faster than it would take you to just walk up the block and grab a quick bite. At the very least, I do have to give it to Grubhub for finding me hidden gems among the usual places I go to eat, but rather than coming back to use the app again I find myself walking to to place myself to get some food after. It’s hard to love this app when I always get my food once I’m so hungry that I’m almost willing to call the $30-35 for ONE MEAL thanks to feed and forced tips a loss and walk up the block and grab a quick sandwich or something.
Uber eats is BETTER
by An Unhappy Ally on 2018/10/26 03:31
This was my first time using this app, I usually order thru Uber eats but I didn’t have the app on my new phone so I decided to try something new and use this app. However I am not happy. It took way longer to get my food, by the time my food actually got here it was cold (obviously I ordered hot food) my food was a few minutes late (not a big deal but Uber eats is always on time) and I got the wrong food, I had to pay EXTRA for my food items so I’m obviously not happy getting the wrong food. I do the chat thing and talk to someone about it which took FOREVER (when using Uber eats I’ve always gotten very quick responses and my issues were always handled promptly and quickly) and in the end I’m sitting here with the wrong food it’s cold I can’t enjoy it it’s my first time ordering and no offer to fix my food just a refund that hasn’t shown up in my account and told to reorder the food again. WHY WOULD I WANT TO REORDER WHEN THEY MESSED IT UP THE FIRST TIME AND IT TOOK SO LONG. I am not willing to pay $30 to get the right food, and wait for half of it to be refunded if it does at all. I probably won’t use this app if something isn’t fixed or handled better, I would not recommend this to ANYONE. I have taken screen shots of the whole ordeal just Incase anyone would like some visual of just how poorly this whole fiasco went. 😭👎👎👎
Horrible Customer Service - Hidden Fee’s
by Blakanyon on 2019/03/04 05:19
So my order showed up late with items missing, the guy who delivered it acted like I was crazy and offered to call? The order is on the app, who is he going to call? So then I waited in the chat queue with my missing items and unfulfilled order, I work tech so I know stuff just happens some times. No biggie, I’ll just get my money back in a few days or a credit or something? But lucky for me the chat queue went to 0, with no notification, which was more annoying. Then I called and spoke to a woman not much hassle but then she questioned my items missing. I then decided to bring up the random 1.80$ the subtotal + tip was off compared to the amount I paid. She then lied to me and said it was a sales tax which I don’t have in my state so I quickly corrected her, I felt bad but then she said it was the service fee, which isint listed on the order? But apparently they take 12% of the order amount as a fee which is insane and probably in the fine print. The. She refunds me 2$ and tells me 5 business days (conservative Guess I am sure but wow I am inclined to think all the reviews on here are fake). Rated it 1 of 5 - This company obviously treats its employee’s like garbage too, and steals tip money from service industry people. Not using it ever again, and will advise others to boycott this service.
Certain areas I will never order GrubHub again
by Kbodnar21 on 2018/11/11 06:33
I ordered panda express to deliver to my work we have a close the gate where the GPS will take the driver to they have to call in a driver did call and I gave simple instructions to the driver but every driver is always not speak English I speak English I’m not that good at Spanish yet or whatever country you’re from I want what’s my food and it turns out I had a meeting driver named Ali I told him samples instructions he would not listen to me He yelled at me and said I am not turning around to follow your GPS blah blah blah blah you need to come to the gate or not giving you food because I don’t speak English if you’re got to drive in America you must speak English that is the requirement GrubHub is the worst service ever for me I have to use this app because some of the stores or restaurants don’t deliver with the app I use and November 4 I had a SUBWAY® order that was been canceled and he said they will send the money back within 3 to 5 business days what turns out it is not in my account when I got the canceled from panda express he had to call the management I asked the number he refused I do not waste my money to GrubHub and have their employees eat my food I can I get good quality customer service at all take it delivered to my work address GrubHub you were the worst customer service ever what’s your staff
Delayed delivery with no updates
by scva407 on 2019/01/04 04:34
So I normally haven’t had any problems with this app in the past, which is why it gets 2 stars instead of 1, id probably give it 2 1/2 stars if we could do halves, but recently (within the last couple months or so) I’ve had an issue with getting my order on time. I get an estimated wait of 30-40 minutes, ok cool, and it gives me and estimated time of when I should receive my order but when it’s been 30, 45, 60 minutes since that supposed delivery time and I haven’t gotten my food yet, yea that’s a problem. Of course I call customer service and they contact the driver and within 15-20 minutes I get my order, but that’s just ridiculous. Like I don’t know if it’s my phone or if the app is just crappy and crashes/freezes all the time but this is the 3rd time this has happened with grub hub and it’s getting kind of annoying...like update the app to where we get updates for whatever is going on. Have never had any issue with Uber eats, so maybe redesign this to where it’s something similar to Uber eats cause there’s a live gps location so you can see where your driver is and how close they are. Nothing wrong with the food I’ve ordered, just the communication between driver/restaurant and customer.
A bit of a time saver
by Edfig99 on 2017/12/14 23:50
I probably use this app more than I should. being able to reorder prior orders is a time saver, as is not tying up a restaurant's busy phone lines. Couple of things I wish the app did a little better: 1) if you order enough times (or don't order after a certain amount of time), you'll get an email from grubhub with discount codes. These are great but are always very time limited AND you have to copy and paste from the email. These discount codes should already be available in app (and maybe last a little longer) 2) there are restaurants that don't show up in my app due to geography, but that do participate in grubhub. If I call on phone, they'll deliver to me. Would like a way to try and expand the geographic filter slightly to get those restaurants 3) wish there was a clear way to make recommendations to the restaurants in app to make tweaks to their menu. For example one of my restaurants has Brand X as a drink option in restaurant but not listed in grubhub. Instead I order Brand Y in app but write in Brand X in the comments. I've done this for over a year so surprised not picked up or changed by now.
New changes making it hard to order
by Crazyguitarchick on 2019/03/06 23:08
I have been using Grubhub for quite a while now. I’ve spent more money on here then I probably should have. Today I was feeling very ill so I decided to order some food like I’ve done hundreds of time. I first ordered some KFC, it was recently added and sounded good. About ten minutes after I order I get a call from Grubhub saying that there was something wrong with the KFC order and that I needed to call and cancel it. Disappointing but whatever, things happen I get it. So I use the customer service chat and get my order canceled no problem. Start looking for other places to order and start noticing a major problem for me. A majority of the minimum order prices have gone up to $30. Now I don’t know if this is more of the restaurant or Grubhub but I live alone. There’s no way I’m about to order and eat $30 worth of food. I tried multiple restaurants on here and only a couple I found that either had no minimum or a $15 minimum. The ones that were $15 were all Chinese. So now a majority of the restaurants I used to order from all the time, now I can’t and it’s very frustrating to me. Unless there’s a change I’m going to have to switch to a different app for my deliveries, which is unfortunate.
Terrible
by Fustratedash on 2018/10/08 00:19
Listen, I think I’m about done using Grubhub. There is absolutely no communication on the status of an order outside the inaccurate tracker within the app. Multiple times I’ve had an order not delivered within the expected time and I’ve had to call the care team to inform them that I still haven’t received my order. Most recently I called and was told that no driver had accepted my order to pick up yet from the restaurant, basically telling me that I have to continue to wait until someone accepts it to pick it up. And this is after I already waited an hour over the expected time of delivery. How about not allowing the order to go through and taking money from me until a driver accepts the pick up. Also how do you guys expect me to know that my order hasn’t been picked up yet because a driver refuses to accept it unless I called in? All you guys do is offer me a 10 dollar promotion every time. Meanwhile apps like ubereats and door dash give me both a visual and notify me that a driver has picked up my order. Then when I get the order, the food is cold. It’s really not worth the trouble and all the extra fees charged for a service that is always late. So as a long time Grubhub user you’ve guys have pushed me far enough and I’ll continue to use ubereats who actually bring me my food on time.
How on earth do they have 4.8 stars?!
by Ellemno on 2019/03/27 15:10
The quality of Grubhub must depend on the area because we have NEVER had a smooth delivery with them, yet we’ve never had any issues with UberEats or DoorDash. Grubhub is HORRIBLE. Food arrives super late if it ever arrives at all! One driver apologized profusely stating that her COMPANY credit card had been denied upon paying for our food at the restaurant so she had to wait 45 minutes for customer service to assist her. Thankfully, she insisted that the restaurant remake our food so it would be warm for us. We’ve waited & waited for several orders & called customer service to find out what the hold up is, only to have our orders CANCELED in which “no further information as to why, can be given at this time, but we apologize for the inconvenience.” Seriously?! I’m pregnant, I have a 2 year old & when I order food for delivery, it’s not because I’m lazy, it’s because I’m having a moment of desperation & a NO SHOW order is NOT cool. Some of our favorite restaurants have switched to Grubhub & I’ve told them all of our horror stories & they’re seriously thinking about going back to UberEats or DoorDash. If you’re not able to be consistent in certain areas Grubhub, you’ll only damage your rep & lose clients. If you’re not ready &/or equipped to deliver in our area, pull yourselves until you are!
App is easy to use, but lacks some thinking through
by pinecanyongirl on 2018/08/11 02:28
I ordered on Grubhub for the first time and was stoked with how easy it was. Right around the expected delivery time, I get a call from the driver saying that he was driving from 40 min away to come pick up and deliver my order and explained to me that other drivers had passed my order up because I hadn’t left a tip - he would deliver my order for no tip, but of course it would be appreciated. This seems like a poor app layout & business plan here. On the tip screen, it does not indicate if the tip is for the driver or the restaurant. If it is for the driver, having a confirmation screen after the order is marked as delivered to say that I received the order and it was correct, with an option for a tip would make much more sense. Something similar to Lyft for rating/tipping. Tipping in advance makes no sense. Also, I’m not sure how the drivers are paid, but it seems like it could use revising if it is not enough to have them accept order. (And this was a short drive, on a Friday night, in an urban area. Should be wicked easy to accept and move to the next order.) Would love to use this app again, but this issue with the tipping/driver not accepting orders makes me very hesitant to do so.
It has spoiled me
by NearMyth on 2017/11/07 00:14
We use the app at least weekly. It has really spoiled me and the Mrs. The app has been improving since they started developing. It is very easy to use and they have made it convenient to having different payment options. We have never had any real problems with the restaurants we order from with the exception of one order from one of our favorite go-to’s, that is about 2 miles away, being an hour after their expected arrival time, they usually have it to our door in 20-45 minutes. Our concern was that the driver may be making a bunch deliveries with our food onboard and that it might not be fresh (sushi) by the time it arrived. We used the app to make an inquiry and Grubhub’s support called us within 2 minutes of my submission and then contacted the restaurant on our behalf to see what was up. Needless to say the food arrived maybe 10 minutes later and was otherwise perfect. So you can see per our experience that using the app is spoiling me. I’ve tried eat24 and UberEATS with consistently bad experiences. And we enjoy the deals they send to me via email like 20% off so forth.
Drivers are Horrible
by Jarrel33 on 2019/04/22 13:10
I have ordered from grub hub twice. The first time my order was about 30 minutes late so I went to the app to check on progress and my order was “delivered”; however my food never arrived. The driver must of run off with my food. Grub hub did give a refund and a voucher, but that didn’t help anything that night. The second time was just a couple weeks ago. I was in somewhat of a tight window as I was working on some stuff and had to leave an hour and a half later. I ordered food with a scheduled delivery time of 8:01. At 8:10 I called the restaurant and they said they were waiting on the driver to pick up the food. At 8:20 I called customer service and they said my food would be there at 9:10. I knew my food was ready at 8:20 so it was just going to be sitting there getting cold. I said forget it I will pick it up myself. They refunded my delivery fee, but it’s ridiculous I had to drive 40 minutes round trip out of my way to get food that was supposed to be delivered. Funny thing is, there were 2 drivers standing in the restaurant when I got there. Not that big of a deal, but both of my experiences were not good. I’ll definitely be sticking to UberEats and post mates from this point forward. I haven’t had this many issues with either of them.
Didn’t get order
by Ndjasnkcdbnd on 2019/03/09 18:21
Ordered 3-9-19 at 11:15 from Taco Bell less than 2 miles from my apartment , said food was being prepared at 11:16. Expected delivery at 12:10????? I called to cancel because I needed my order before 12 as I head to work in Houston and 45 minutes is more than enough time for that order. They told me the delivery was on time therefore they couldn’t give me a refund. I said ok and waited until 12:06, knowing no one would be there. I called again and explained I wasn’t home anymore and I could not receive the order and required a refund. They asked if anyone else was home to receive the order. No!!! Finally I was told I would receive an email confirmation of my cancellation. After that phone call I was still getting updates of my order going to my apartment and the expected delivery time changed to 12:10-12:20. I got my email at 12:06. I received a call at 12:18 from the delivery driver trying to get into my apartment gate. There is no communication. I told the driver I cancelled my order at 12 and the driver proceeded to argue with me that they had the order. I explained again that I already cancelled the order. I will not be ordering from GrubHub again. I’ve used DoorDash and Waitr and have had excellent service. Not branching out again. Wish I could give no stars.
Great concept, just needs more quality assurance, just don’t know how
by nopicnic on 2018/07/24 00:08
Used Grubhub three times already. First time, order was delayed, but food arrived warm as ordered. Unfortunately one of the items on the menu was listed as vegan/vegetarian and later found out it was not - so that is a menu issue on the restaurant’s side. Second time ordered, food on time and warm, but the menu was not up to date so combos arrived with completely different sides. Third time ordered, food arrived warm and on time, special instructions were given (sauce on side) which were followed, but unfortunately- an entire meal combo was missing. It is a hassle to refund and reorder because of the wait time for the refund and adding the food prep and delivery all over again (if you experience this, might just consider a straight refund). It is a good concept, just not sure how they could fix issues with outdated menus or orders being correct. Maybe a fix like Instacart - where you can see when things are being added to cart as they happen in real time and the shopper/driver can text you about problems like substitutes, but that would be something on the restaurant’s end.
Your Go-To
by anais_rhys on 2017/12/18 21:43
Maybe we were just lucky to live in small neighborhoods that also had great restaurant selections that offered delivery. A few times menu items that were still offered dropped off of GrubHub and we opted to call the restaurant instead for delivery, but this was after we'd been introduced by GB and had found a favorite through the app. Biggest pet peeve - sometimes restaurants that are closed certain days of the week will appear as available to order from. Will say that every time we had a problem GH customer service was great and we've never lost money, just a few meals we were excited for and then it was too late to try ordering from somewhere else. Are you an introvert foodie who hates to be surrounded by strangers while you eat, but wants something besides pizza or Chinese delivered to your doorstep while you wear pjs? We have discovered some great hidden gems and all without having to leave our safe little bunker (hey, we've got jobs that require our full energy and attention. Delivery is for unwinding in peace at home).
Horrible customer service
by t720psu on 2018/02/20 12:28
I ordered food from a restaurant and the original estimate was 30-40 minutes. Every time I checked on the status it kept adding time to when the food would actually be delivered. I contacted customer service and talked to Nick who told me he was so sorry I needed to check on the details of my order. Two hours after ordering and 10 minutes of waiting for Nick to respond, the driver shows up. He tells us there was an issue with the app and no driver had been dispatched. So we got our food late and ice cold. Nick then tells me he'll refund me the tip, so taking money away from the driver who did nothing wrong. What a joke. I deleted the app and will never use them again. When using these apps try to understand it's not the restaurant or the driver who did a bad job, it's a huge company that doesn't care about customer service at all. As an update to Grubhub's response - I did contact customer service, several months ago when I had the issue. Your customer service line was where I had the terrible service. Instead of owning up that there was an error in the app you tried to blame the driver and take money away from them. That is why I will never use this service again. Please read reviews next time before commenting.
Very disappointed
by aka John H on 2018/12/11 23:12
I love food delivery services and am a frequent user of Uber Eats as its super convenient, has a wide selection and is decently quick. I finally decided to give Grubhub a try and had three restaurants to choose from: Taco Bell, Taco Bell and (you guessed it) Taco Bell. Not a problem as I do occasionally like me some soft tacos and crunch wrap supreme. I placed the order and patiently waited checking the app every so often to see if the food had been picked up yet. Alarmingly the estimated delivery time kept on getting pushed back until I saw the dreaded words “CANCELLED”. I shortly thereafter received a call from Grubhub letting me know that they were unable to get a driver, apologized and offered to give me $25 credit. I was pretty disappointed but I appreciated them trying to make thing s right. About a month later I decided to give Grubhub another try, still being a little leery about trying it again, but hey I had $25! When I finally go to check out I notice that there is no credit applied to my account. I start a chat with their support for them to tell me that my gift card had just expired days before and there was nothing they could do. This whole Grubhub experience has been a roller coaster ride ending in disappointment and empty stomachs. Ya’ll been warned!
Get Uber Eats
by L0laina on 2018/03/06 23:38
I’ve used GrubHub few times and something went wrong every single time. The inability of contacting your driver makes everything extremely difficult when you live in an apartment complex. Last time I ordered trough GrubHub I waited for my food 30 minutes past the delivery time and my order was marked as “delivered”, called the customer service and they told me the driver couldn’t access the front door and left the food outside on the stairwell, I went out looking for the bag everywhere for 40 minutes and it was nowhere to be found, the security of my condo found the bag abandoned on the emergency stairwell of another building the morning after. I had to go find a place to eat at 11 PM in a city where pretty much everything closes by that time and I was offered $5 discount on my next purchase that never happened because I’ll be damned if I ever order from them again. I forgot to mention the small detail that I had to go look for my food walking with crutches due to a foot surgery I’ve just had, reason why I paid for my food to be delivered in the first place. Uber Eats has higher delivery fees but at least the service is guaranteed to be delivered at your door and you can physically talk with whoever is bringing you your order.
Too Many Bugs
by Mish4Ever on 2018/06/03 02:45
I ordered my food around 9pm, the app told me to expect my food to arrive between 9:40pm and 9:50pm. At 10pm I decide to call the restaurant just to make sure that my order is on its way, or at least being made. They informed me that they were having a problem with GrubHub, their orders were not received, then they were, but GrubHub never showed up. The man on the phone told me that I needed to call GrubHub and speak with them. Meanwhile, GrubHub has yet to contact me, not by phone, or through the app. So I call GrubHub and speak to a gentleman, who placed me on hold for a very long time, as he was going to call the restaurant and figure out the problem. When we finally returned he doesn’t have any answers, and ask me if I see want my order? I’m like seriously? I’m like what were you doing for the past 4 mins when you placed me on hold? I decided that maybe a “chat” would be a better form of communication. I believe Amanda finally told me that my food is actually going to be made. I’ve waited for nearly two hours for some food, after skipping lunch today, and working 9 hours, and I still don’t have any food! Unbelievable. If your app is designed to ruins people nights well mission accomplished. Thank you, but no Thank you, you lost a customer.
Good app but questionable design choices
by shadowduck on 2019/04/07 21:41
As far as an app overall- GrubHub serves its purpose well. I have always gotten my food and customer service has always solved an issue on the rare occasion I had one. This app however is NOT designed for travelers who change location frequently and this is beyond annoying for me. This starts right at the top. Most dining apps will revert to the last used address and alert you if you are not close to that location. But not this one. It will default back to your last delivery address ok but makes no mention if your current location is close. Even if you are two thousand miles way from it. Better idea: determine the current location when the app is opened and use that address. This is a minor gripe. Bigger gripe. The absolute requirement to save an address when you order so GrubHub can send you emails about that location. MAKE TJIS OPTIONAL. I might stay in 100 different hotels a year. I should not have to save all those addresses and go back and clean them out. This is BEYOND annoying. No competing app has this stupid requirement. This costs the app 2 stars by itself.
Use Uber Eats...😬
by Zdawg 3018 on 2018/04/16 02:08
If you want the short version then yea.... use Uber eats to order your food... My experience with Grubhub can only be described as catastrophic. I have used it multiple times and every single time something has went wrong. The delivery time is CRIMINALLY slow and in my personal experience it has never stuck to the original estimated time. Sure being delayed by 10-15 minutes is fine, hell even 20-25 minutes I’d live with; however my delivery time kept getting delayed until it was 2 hours since the initial order was put. I could have went to the place and picked it up myself in less than that time ! I even called the restaurant to see if my order was picked up and they said it was waiting there for 55 minutes!😭🤦‍♂️. The only reason I am giving them two stars and not one is because their customer service was functional and I got a full refund along with a 25 dollar discount on my next purchase. However I won’t be using that on my next purchase because there won’t be another one. Now save yourself some time and either go to the restaurant yourself or use Uber eats. Uber Eats isn’t perfect but it still is better than this crap !
We love it!
by Amnicain on 2017/11/01 03:01
We’ve been in Los Angeles for almost 6 months, and have used this app a lot—average of once a week or so. So far we’ve only had one order where we didn’t get what we paid for, but that was the fault of the restaurant, not GrubHub. The restaurant manager said he would contact Grubhub for a refund for the missing item, but to my knowledge, we’ve never been credited. I chalk it up to being the same as getting the wrong toppings on your pizza or something similar—just human error. I love that I can order, cover the tip, and get notifications for delivery times! (which are always accurate, or even early) Coming from a rural area where delivery is limited, we feel like this app is almost magical! 😂😂😂 The only real complaint I would have, is that delivery fees are often different once you actually click on the restaurant. For instance it might say, “$2.99 delivery fee” but when you click on the restaurant the fee might be $6.99, so you have to pay attention. Other than that, we love it!
Great idea but very poor execution
by MuffySinclair on 2019/02/14 01:20
Our busy family would love it if this worked smoothly, but our orders are frequently wrong or incomplete. We keep trying it out because we would love to have dinner just appear, but tonight was the last straw. In the past it has been an appetizer missing or the wrong sauce or no drinks. Inconveniences, but we call customer service with the missing appetizer and it gets refunded. We’ve lost money because it seems like too much of a hassle to call customer service and deal with their long wait times and not native English-speaking customer service reps for a missing beverage or the wrong salad dressing or something, but tonight we had our children’s entire dinner missing. We called hoping that the driver could run their food back to us. Instead they refunded the money and apologized, so we end up having to figure out what to feed the kids anyway, on a night when we were short on time and options, which is why we decided to have dinner delivered in the first place. With so many different restaurants and drivers, there are too many moving parts for Grubhub to be able to ensure any kind of consistency, accuracy, or quality.
Never Again
by beffi3 on 2018/12/29 18:35
I will never order from any restaurant that uses Grubhub as delivery. A group of teachers ordered from Taco Bell and left a note in the memo stating that the delivery person needed an ID to get in the school. You would think that wouldn’t have been a problem since you need a driver’s license to drive a car to make deliveries. We ordered two hours before we needed the food because as teachers we only have a few extra minutes to make any orders. We have a half hour to eat before we have recess duty. I went to the front office to pick up our food, and it was not there. Someone tried to deliver the food an hour before we needed it but did not have a driver’s license, so she left. She didn’t even tell the front office she was delivering food to teachers because they would have gone out to get it. We called Grubhub who said they couldn’t do anything, couldn’t make a delivery, and fought with me to get reimbursed for the food we didn’t get. I don’t know what their delivery person did with $50 worth of Taco Bell food, but six teachers did not get lunch from Grubhub on that day. I spent my whole lunch time fighting with customer service to get reimbursed. After this review, I am deleting the app and never using the service again.
Distances and delivery times.
by big bear bri on 2018/12/26 16:02
So today I ordered from Burger King through the grub hub app. The app automatically chose the location to place the order with and to my surprise 40 minutes after placing the order and the food still had not been picked up the app chose the location that was the farthest away from home. There is a store that .62 miles away. But it chose a store that was 2.9 miles away. Hmm why would the app choose the farthest one in my area and not the closest one? Waste of time. So I called customer service and mentioned this and they said sorry wait for your food that has been made 45 minutes waiting to be picked up to get to you to see if the freshness is okay for you #%?&@$ seriously how can you say that to a customer? It’s been sitting for 45 minutes it’s not fresh anything at this point and the customer service guy said food is guaranteed by 10am and I tried to explain the distance to this location that there was no way the food would be here by 10am... sure enough not here at 10am as a matter of fact the app just updated that food won’t be here till 10:25 am which is an hour and about ten minutes after I ordered it and an hour and five minutes since the store made it! HORRIBLE
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