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App name
Sonos S1 Controller
Description
This app controls systems that include the earliest Sonos products: Zone Players, Play:5 (Gen 1), Bridge, Connect (Gen 1) and Connect:Amp (Gen 1) Easily control your system. Adjust volume levels, group rooms, save favorites, set alarms, and more. Stream from popular services. Connect your streaming services and browse all your music, podcasts, radio, and audiobooks in a single app. Listen to Sonos Radio. Enjoy thousands of stations free on your system, including live radio from around the world, genre stations, artist-curated stations, and original programming from Sonos.
HORRIBLE EXPERIENCE
by NoQno? on 2021/05/09 17:03
Aafter
Soon to be…
by Zer0head on 2021/05/06 03:50
Beaten with a baseball bat. Gen1 speaker and later $900 sub. I’m an idiot for buying - never ever again. If sonos were an infant stranded on a desert island starving and dehydrated (in Minecraft) I would gleefully eat and drink before it, sharing nothing and engorging myself whilst it withered away - the longer the better. See you in purgatory sonos.
The sad fall of a once great company
by mrgmisafatasticalhuman!! on 2021/05/05 18:51
The dramatic, head scratching fall of this once great company should be taught as an MBA course on how NOT to run a company. After my girlfriend got sucked into the never ending upgrade cycle and compatibility problems, I am protectively hanging onto my version 11.1 and will ride this version as long as possible before looking for new alternatives. Seems like a great opportunity for a competing company to step in and simply offer what Sonos once did , a great sounding speaker system that was easy to set up and simply worked.
One of the worst apps ever
by jdixon313 on 2021/05/04 01:04
This has always been the worst app ever. It still is. Trying to "refind" my extensive Sonos collection (worst money ever spent) after router upgrade. Have to repeat the same "rediscovery" process over and over again (for each speaker) until it suddenly and explicably rediscovers the speaker. Doing this with nine speakers took nearly four hours. As the only way to use this very expensive system, this is inexcusable. Big regrets.
Lots-Oh-Trouble
by Boston Brent II on 2021/05/02 23:01
Sonos has become worse every year I have owned my 8-zone whole house system. I have over $10,000 invested in my Sonos system. Obnoxious they would not continue to support backwards compatibility. Also the app has become consistently harder to use and zones/rooms losing connectivity occur more and more frequently. I bought this for convenience. It’s now nothing but headaches. Wish I never invested in it.
Shame
by Mthblt on 2021/04/30 16:44
Worst app ever
The worst
by Wanderluster2 on 2021/04/29 19:39
I have spent countless hours trying to get the app to connect to my 3 devices. Just when I think maybe they fixed the problem with an app update, 3 days later I can’t find the devices again and have to spend more time trying to connect them by restarting wifi router and going into each room to perform a reset on each device. I am so done. Bye bye sonos.
Bravo Sonos sound
by hkjhgv BBB on 2021/04/28 10:19
I used to love Sonos more than any other platform of a music medium in my household. But then I don’t know when it happened but commercials started just bombarding our Sanctuary. The Sonos has such a great Fidelity and is absolutely crisp and scintillating with sounds I don’t think I’ve ever heard on really good systems. I can’t imagine What life would’ve been like for Pink Floyd if they would’ve had speakers like the Sonos. However commercials just come in and poop on your day but bravo Sonos
Works for me
by sox marquis on 2021/04/25 11:53
Superb sounding system for the home. Room to room sound in excellence. Every speaker is a good sounding one. Sonos amp brings new life to older speakers. Connect brings applications to It is Ityour stereo receiver. All products are well thought out and p well in practice and application.
Update or play music
by Jhgdbnh on 2021/04/24 14:41
Sonos needs to decide if they want music to come out of the speakers or have the owners to continuously update the app and system. Hint: customers want music and not a second job of having to update the system every time they want music to come out of the speakers
SONOS IS TERRIBLE!
by Seed Sower of Women on 2021/04/23 12:45
Sonos now made my entire system go out. No audio at all. I’ve contacted sonos countless times and no one has ever contacted me. They don’t have tech support. They sell you crap and then force update their app and it stops working. The people running Sonos must be completely inept or corrupt. I’m sick of companies like Sonos stealing from customers. They took my money for all the Sonos devices and mow they’re obsolete. They did that to try to get you to buy newer Sonos products. But why buy from a corrupt company that uses corrupt methods to try to get you to buy new Sonos crap. Don’t buy Sonos products! They will steal your money!
Sonos integration is beyond awful
by dhuey15 on 2021/04/22 19:47
It can’t be that difficult to fix
Never Connects
by oooooooohyea on 2021/04/22 16:06
The idea is great. The functionality is unreliable.
Stop Nagging Me!
by It’s I on 2021/04/21 23:03
Please stop nagging me to check to see if my system is compatible with the S2 app. It’s not. We all know it isn’t because the incompatible components are ALREADY LISTED! There is nothing to check. Please stop!
Why the updates
by Randy1234SF on 2021/04/21 14:20
Is the software so buggy that it requires such frequent updates? Get it to work and leave it alone please.
All Ads
by Foooooooofoooooooooo on 2021/04/20 23:55
Will never buy another Sonos product again! Whenever I want to stream my local free radio stations, I get nothing but ads. It started with one or two when I would first turn it on, and now it will interrupt the streaming and put nothing but ads on. Previous versions would allow me to play anything from my phone, they took that option away with one of the upgrades. I called to see how I could get rid of the commercials, and they said I had to buy their new radio service. I wish I could get my $1500 investment back I would not buy this product for sure!
S2 is crap
by Ju-Ju :) on 2021/04/20 22:44
WHAT kind of business model makes my older products INCOMPATIBLE?! It says now I have to maintain 2 apps and access my old devices only through the old app. That means I can’t group them and play the same music throughout my house. But when I try to go back to S1, I’m stuck in a continuous loop and there is NO choice to use S1. MAJOR MISS, SONOS. I will not be purchasing any more of your equipment.
Absolute Dumpster fire
by Djsijdjshwidkfkdkf on 2021/04/19 15:15
The S1 app is a dumpster fire. When launching the S2 app and jettisoning their original customers, the S1 app has been stripped down to a barely working embarrassment. It doesn’t work on the Apple Watch, it doesn’t have Lock Screen functionality anymore, sprakers will randomly drop and no longer be visible, etc. Not only should this app be avoided, but Sonos as a product line should be avoided at all costs. Go with a speaker brand that won’t bail on you in a few years and force you to upgrade your once-perfectly working speakers.
STUCK!!!!!!!
by Not Happy, Not Happy! on 2021/04/19 00:03
Been using Sonos for a few years now. The strip under main TV and two external speakers have been working great. Rearranged living room around during Covid, had to unplug both Sonos speaking but cannot get them to connect back. Sonos app WILL NOT recognize them!!! Keeps asking to reattach or make a new account or something and then asks... It comes down to, I have followed the GD instructions and it doesn’t work!!! Your speakers won’t reconnect! I huge waste of money!!!!! Will NOT update to bass speaker and will NOT ever recommend to anyone! NOT user friendly!!!!
Update broke my Sonos
by chicklitt on 2021/04/18 17:44
After updating on 4/17/2021 most of my Sonos products don’t work. A bunch of them say they need updates, but the updates fail. Now I have 100’s of dollars of useless speakers.
Forcing A Change
by stellakatie on 2021/04/18 17:36
They have updated this app, but those of us with old equipment can’t upgrade. And now this app is melting. So they’re giving us a choice: upgrade the equipment or stop using Sonos. I really hate it when a company does this. So when the app no longer functions at all, I’m moving to new equipment and getting my subscriptions through them. (Just a note: this app only works on my iPad now; it no longer works on my phone.)
Garbage
by Dad’s Macbook on 2021/04/18 15:55
Absolute embarrassment
Unbelievable ordeal when changing network
by eric-ex808 on 2021/04/17 15:56
Satisfied with sound, yadda yadda yadda. But there are no words to describe how unbelievably maddening the experience is of moving to a new place, or changing a WiFi network, which is what I have done three times over the past years. With different Sonos speakers, in different continents. The help and guidance on the website and within the app is useless. The speaker cannot be found on the new network. It’s been gone now, for 4 months. Occasionally when I feel optimistic, I try again, hoping just like the last time this happened, it will magically appear again and work perfectly, as it has done in the past. If you have a move or network change coming up, don’t buy.
Infinitely frustrating
by Mizzywomack on 2021/04/17 15:10
Speakers don’t show up, won’t connect, the app just stays on the loading screen indefinitely. WHEN WILL SONOS BE BETTER!? So frustrating!!!!!
It needs meta search
by TLDFrijole on 2021/04/17 14:11
I use Spotify with Sonos and I find it pretty annoying that I cannot do a meta search for the music I want to listen to. You have to do a categorical search to find your song (search by “artist” or “song” or “album”, or “playlist”), but that’s not how we typically search and it’s certainly more annoying. I want one field where I enter a search term and it displays the songs, artists, albums, etc that have that name in it. This is how you search in the native Spotify app, and it should be the same in the Sonos app!
Invasion of privacy much?
by MsAvaGlamazon on 2021/04/16 14:04
First thing I need to get out of the way is why does this app need my location? If you turn location services off, it will literally ping you to death. Why? Why does Sonos think they need to know where I or my speakers are? Second, it’s so slow. And again with the constant reminders to update to the new S2 controller, which I can’t use because it’s incompatible with my older - but still perfectly fine - Sonos hardware. The subtext here is, “throw away your old stuff because we made something new”, but no. If this was a review of the hardware, we would have a glowing waterfall of accolades, however, the controller app - which, oh, I almost forgot, stopped supporting the iTunes library on my mobile device why? - has always been the shortcoming. If there were any other way to control these speakers, I’d use it. Since there isn’t, when they finally wear out, I’ll buy AirPods.
Papo
by soñadora de la musica on 2021/04/16 03:30
Papo por
Cannot connect
by kentwo2 on 2021/04/15 17:51
I have not been able to connect to Sonos for several weeks. No error messages. Just no music
Music is a daily must
by 1 noote on 2021/04/15 11:34
Great job on integrating with my Spotify playlists!
Do not buy
by ca life on 2021/04/15 01:30
I have had Sonos for years and used to love it, now I hate it. It doesn’t work I haves 8 Sonos 1 s 1 play 3, 1 play 5 , 2 moves, 2 amps and several other components. Since the software updates nothing works. So glad some executives in a board room somewhere decided to force people to upgrade and completely ignored the customers who have supported the company. I done with sonos, so sad.
Don’t waste your money!
by BellaGirl 2000 on 2021/04/15 01:16
I rate this a ZERO star!!! We have 15 Sonos speakers and components and have spent at least $8,000. We initially loved Sonos! Told all of our friends and family to buy Sonos. Within this past year there was a new Sonos app. We were told we can use our Sonos S1 app and have spent hours upon hours resetting our speakers and on tech support and NOTHING works!!!! Not a single speaker!!!! We have the amps we have the speakers we have the Move speakers....Don’t waste your money!!!! We were told the technology has advanced and that’s why the system no longer supports these speakers. So if you don’t mind spending thousands of dollars and then not being able to use any of your speakers in a couple of years then you should go for it.
Becomes more broken with each update
by StevenNicho1s on 2021/04/14 04:21
It’s honestly kind of a surprising to think that an app can become more bug-filled and non working with each improvement. Everytime theres an update my sonos devices forget the app, and I have to restart the process of setting up all over again. The set up system is terrible, it only works one out of twenty tries, and it seems like I spend more time setting up the speakers than I do listening to them. The app itself crashes pretty frequently, the UI is easy enough to understand if it actually works, and the “help & tips” section is completely pointless. I understand that there’s a new app to support the new devices, but I don’t want to buy new expensive speakers only to have the connection be this awful. In a world of easy-to-use Bluetooth and Aux cable, the novelty of being forced to download an app for the $400+ speakers to WORK has gotten quite old. Either make this app work properly, or stop updating please.
Obsolete. End of purchasing lifecycle.
by IslandDogPNW on 2021/04/13 17:28
Unfortunately with the disclaimer by developer that Sonos 1 will no longer be compatible with new Sonos hardware. And hardware prior to 2020 will not receive or have the ability to use new app features. Because of this end of product life, I choose not to replace my existing 5 Sonos devices with 8 new devices. Sad because other than me losing my investment as an early adopter of Sonos, I’m happy. But not will to start over with Sonos 2.
I❤️SonosMusic
by jc38426 on 2021/04/12 22:53
So easy to use and great song selection
Regrettable Sonos
by Jiml_ipad on 2021/04/10 20:20
I made the mistake of buying a new S2 only device, the Sonos Five. Thinking I could setup a standalone system. Instead I have to delete all my S1 devices from the S1 apps, just to use the S2 app. This is pisspoor design.
Crappy follow thru!
by plz Read b4 buying on 2021/04/09 01:28
I used to love this system and was an early believer in its uniqueness. Now I hate it and am about to replace it with another, solely due to the crappy software. Tired of having to reload apps and chase changes just to make my system play. What a shame!!!
Poor app; poor company
by drjwr on 2021/04/08 03:34
Sonos sees $$$ when it sees its loyal customers: not content with having made legacy our relatively new equipment, Sonos now forces ads for products as app pop-ups, and urges upon us Sonos radio, which no one wanted and which monetizes us. I might let these complaints go in a review that concerns the app not the company, if only the app weren’t so poor. Legacy bugs bequeathed to us by Sonos: 1) When saving a queue, Sonos gives an error message that Sonos is unable to save the queue, yet the queue has been saved; (2) setting an alarm “unable to save alarm” appears, but the new alarm has been saved; (3) sleep timer frequently takes several attempts before it registers; (4) and, likewise with the group option for which speakers to run — often some of the rooms must be turned on more than once.
Annoying banner for S1 users that won’t turn off
by Bernardisadoodle on 2021/04/07 00:04
It’s ridiculous that I have to continue going through a three step process to get that “it’s time to upgrade your app” when my equipment won’t work with it. I’m fine to stay on S1. And your company says I can. So disable the banner already.
App won’t load 🤬
by Alejandropf44 on 2021/04/05 22:39
Seriously? You speakers are just paperweights without an app. What a trash!
Bummer
by Jim inSC10 on 2021/04/05 21:41
Going downhill fast
Sonos music
by drykfylfltxkclhfckgcit on 2021/04/05 03:23
I just love music and with sonos I can listen to my favorite songs so I just love sonos! (also check out Spotify!)
Get you act together sonos
by dunk456 on 2021/04/04 23:37
Weve had sonos for many years, its an expensive and mature product yet the app quality is declining and today the basic room group feature failed to work
My Sonos system
by agz3 on 2021/04/04 15:13
We purchased our Sonos 1 system about 7 years ago and it has been awesome to say the least. Now planning on upgrading to S2 and expanding our speaker system throughout the house. Sound quality is great, and ease of use for and older person like myself is simple. Alex
Update is glitchy
by Jsbsishsv62846 on 2021/04/02 17:38
Update seems to cause Sonos to disconnect from Apple Music on a fairly frequent basis. This was not a common occurrence before the latest update.
SONOS should stop pushing their S2 Software to users of S1
by Itch2 on 2021/04/02 13:32
I love SONOS and have used it for many years. I have 2 houses with over 40 SONOS devices in total. I love S1 software and will not “upgrade” to S2. SONOS should stop trying to ram S2 down our throats.
Works... but barely
by proteus-ix on 2021/04/01 15:16
Constantly have to struggle to keep this connected to Spotify, no way to add a new network because the setting just says “in use” but doesn’t show which is in use, and offers no option to select, change or add another. I have 2 different networks and need to be able to use both, so when one is unavailable, this app wont connect, making it utterly useless. It’s cool when it works, but this is why I won’t buy more Sonos stuff. They never made good on the promise for the device I already spent many hundreds of dollars for.
Never works.
by Will2256 on 2021/03/28 20:39
I am done with Sonos. Never works.
Stop asking me to upgrade
by Burgler2112 on 2021/03/28 14:11
Sonos, I’m on S1 for a reason, because I have legacy products that you attempted to brick. I don’t need to be asked to upgrade every single time I open the app.
5 Star before latest updates
by Tgardner99 on 2021/03/28 12:38
Hoping that Sonos Will continue to support the original play 1s play 5s and sound bars... we have a house full of sonos equipment (12 speakers) but almost none of it is eligible for the S2 upgrade. Love Sonos.
Everything they do makes it worse...
by JoshD78 on 2021/03/27 21:24
Now the app doesn’t work in the Lock Screen and barely works when open to control the volume and other basics. I feel like a key person must have left Sonos because it’s been downhill for a while now. The app development team especially.
Unreliable garbage
by eisenb11 on 2021/03/27 06:48
Boo Sonos.
I don’t have S2!!!!!!!!
by Madison Matt on 2021/03/22 05:26
Why do you keep asking me to upgrade to S2 when I only have old devices that work just fine? I’m sorry I didn’t have you pay me to brick me Play:5 and put it in landfill! Come on. Remember my decision. Why do I have to tap on a banner every week admitting that I only have old devices????
Can’t connect
by jim lehr on 2021/03/21 20:19
Why won’t
Now half my speakers don’t work.
by Lavie Rose on 2021/03/20 22:13
Ever since the upgrade half my speakers don’t work. I’ve tried rebooting and everything under the sun but nothing.
Unreliable
by maqqewcvr on 2021/03/20 19:39
Product is extremely buggy. Rooms go out. New App is required but when I download it, it says it is incompatible with my nine amps. Very disappointed in Sonos so far. I cannot even post this review without bugs!
My Sonos
by Muffie23 on 2021/03/20 19:14
Love the speakers! Wish it would pair with my Bose portable speaker so I could listen to Sonos outside also. Is this possible?
The only feature worth having is gone now
by EchoSonic on 2021/03/20 10:19
I didn’t want the Sonos system that the AV guy installed in my place of business, but once I realized that I could stream songs from my phone to the audio system I was hooked. Then came a software update and that feature vanished, I can no longer stream any music that is on my phone to the system. So now I’m taking the system out.
3 Stars
by Buenos Aires Maps Not on 2021/03/18 01:47
Not loving the forced upgrade to the latest software but I do get it. Will also be interested what pay model is coming...depending on what that looks like will render this speaker system worthless or just another streaming platform.
Do NOT update if you have S1 devices
by Wetmtnman on 2021/03/14 21:40
This is an incredibly poorly executed app. It cannot recognize my system at all and offers three graphical indicators of how to connect and none of them are like my devices. No alternative, no manual steps, just do you see buttons like these? Then if you say “no” you get a different picture with the same question and finally a third. You are stuck in an endless loop if you have a device that doesn’t look like one of the three depicted. I understand that Sonos would like me to buy their new S2 stuff. However, my 10 year old devices sound fantastic and were working flawlessly right up until I was force fed this update. What a joke. Shame on you, Sonos.
Sonos
by not hapoy with sonos on 2021/03/14 21:26
Very klunky. Doesn’t always work. VERY frustrating. Waste of money with so many other options out there.
Sonos Moving Past Corporate Idiocy?
by markbyrn on 2021/03/14 14:59
Back in early 2020, the leadership of Sonos nearly imploded the company by perversely claiming older speakers were obsolete and forcing hardware upgrades. They had to back-pedal and ended up creating this bifurcated S1 and S2 (now called Sonos app) mess. As long as the S1 is kept updated and my 11 speaker system continues to work as one system, it’s all good and the latest update appears to have removed the useless S2 reminder.
Stop destroying the brand?
by Michael T 1976 on 2021/03/14 02:51
There was a time when product quality and longevity meant something to a company, but when it comes to Sonos I fear those days have passed. Bose was once my go to for home audio, but that changed when I purchased an S1 5-6 years ago & began pairing it with other Sonos products all of which still look & sound as if they were brand new, but have now basically been put out to pasture while still in peak condition.For whatever reason I am no longer able to update the S1 app nor can I link it into a new home WiFi network being that I continuously get a notification that my S1 app, or speaker I’m not sure which, needs to be updated. Try as I might I can’t seem to accomplish this incredibly mundane task nor can I get it to function with an Ethernet cable which use to be the “if all else fails method.I had grown extremely tired of having to jump between the S1 and S2 apps to achieve functionality, but I guess even that was better than nothing which is what I have now. I’ve purchased multiple Sonos products, but I’m not sure I’m going to continue doing that anymore being at the company no longer seems to value loyal customers who provide them with repeat business.The only thing that’s obsolete here is the current business practice being employed by a once outstanding company.
Won’t buy another Sonos product
by Konabike50 on 2021/03/13 19:42
Liked the product when it came out. Not anymore. S1 and S2. What a fiasco.
Regrets
by CMM19602020 on 2021/03/11 17:09
Ever since Sonos was acquired by the big money it went downhill. Whomever came up with the bright idea of switching the whole architecture and making obsolete previous gear needs to be questioned by upper management. The incompatibility between Spotify and Sonos app is ridiculous and getting worse. Suggest the investors sell to a company who can manage the technology and customer service more competently. I’m pretty sure I’m not the only one who feels this way.
Can’t stream my own music!?!?!
by Zo187 on 2021/03/11 03:31
The fact that I cannot play iTunes purchased music on my phone with this app is ridiculous! The idea that Sonia does not work with Apple to fix this is equally unbelievable. Terrible customer experience and service! Never again.
Total Scam
by Lakewood Ranch on 2021/03/11 01:27
Purposely making products obsolete in order to make you purchase upgrades. Terrible customer service. Average audio sound. Can’t hold a candle to Bose. Also discontinued ability to play music stored on your phone as well as podcasts.
One star is too many. ZERO, IS WHAT IT’S WORTH
by MmamaLlama on 2021/03/09 16:27
The current CEO has systematically destroyed the reputation of Sonos. Spent thousands installing multiple units throughout my home to end up with something that barely loads. I used to brag up Sonos, but that is no longer the case and I barely use it anymore because this app is absolute garbage. Wonder if it’s on purpose in an attempt to push us to upgrade? No way would I purchase another Sonos after the way they’ve treated the original supporters of their products.
About as bad as it gets
by horrble product on 2021/03/07 15:40
Totally inadequate. It replaced a controller for five Sonos speakers in our home snd works with only one of them.
Best
by Juris Bunkis on 2021/03/07 13:31
Like it much better than Alexa
S1 App hangs on iPhone 12
by Scookstlmo on 2021/03/06 21:39
Pretty disappointed that my Sonos Play 5s no longer work because this app doesn’t work as advertised 👎
Annoying persistent upgrade message
by Spoontee on 2021/03/06 15:13
The S1 app takes up one third of my small screen requesting an update to S2, but very clearly tells me none of my equipment is compatible with the S2 app. Yet i have to constantly look at this. There is no way to remove the notice from every screen of the S1 app. So so so dumb. Sonos literally has gotten worse with every app update. Just stop. I want to stream music form a handful of services; i want high fidelity. You should permit downgrades to the prior app version.
Very temperamental
by Dm727 on 2021/03/05 23:14
Had Sonos for years throughout my house. One out of seven times there’s an issue and just very temperamental. Had to have somebody come by and try to figure out what’s going on. I would not recommend versus a really good wireless speaker
Disrespectful
by BKJjlk on 2021/03/04 23:54
Clearly Sonos doesn’t appreciate early adopters of their products. Constant bombardments to upgrade to S2 which doesn’t work with their older products is frankly disrespectful. This behavior will be remembered when purchasing in the future.
No longer works
by Saraphina7 on 2021/03/02 19:06
I was forced to update the app yesterday and now it no longer works at all. Just an endless loop of telling me the app needs updating, then it goes to the App Store and says it’s up to date. It’s pretty worthless now.
Was once great
by k-wid on 2021/03/02 02:09
Now hopelessly glitchy and unreliable
VERY Buggy app, frustrating and slow
by AAA SoCal on 2021/03/01 17:31
The Sonos app used to be the best! It used to work flawlessly and seamlessly. Now it is so frustrating to use because they don’t support the very expensive speakers they sell you starting a couple years after you buy them. They want you to constantly replace your speakers every couple of years, like computers, which is evil. Sonos used to be the only game in town, but now they are FAR better competitors
Goodby IPhone collection
by Magic by George! on 2021/03/01 14:45
Once used this extensively to play my iPhone playlists through Sonos throughout the house... but no longer. No streaming service means no Sonos service now. No more ability to share everyone’s playlists at parties. No more 4- star review. Why make this LESS capable?
Ok UI, bad performance
by jondiorio on 2021/02/28 23:17
Loads realllllly slowly (iPhone XS), sometimes doesn’t detect the devices when on the network, and there’s usually a few seconds lag between control action (lower volume) and it’s taking effect. [Note, I have mesh network with copper backhaul so network connectivity is not my issue.]
Sonos
by Commercial woes on 2021/02/28 22:31
Reliable, great sound... expandable
Love...!
by sfsmity on 2021/02/28 20:50
This is the best sound system ever!
Older versions were more user friendly
by Dark side Jet pack lover on 2021/02/28 17:02
The newer versions have traded functionality as well. What happened to the ability to stream music from my iPhone to the speaker. Boo.
Units keep dropping from the app
by real sergy on 2021/02/27 20:07
Several units drop from the app
Useless and infuriating
by RIP google maps users on 2021/02/27 00:20
This app doesn’t do anything you ask it to. The more you try to troubleshoot, the more issues it causes. Technology like this is designed to be seamless and instead is making me want to throw the speaker through a window. The developers should be fired for such an abysmal failure.
Stop asking me to upgrade to S2
by jsonlinter on 2021/02/26 04:06
It was incredibly disingenuous for Sonos to insult its loyal early adopters by ditching support for legacy devices and releasing a brand new S2 app just to make it worse. But what is more egregious is the fact that Sonia continually prompts you to update to S2 DESPITE THE FACT that some of the older devices on my Sonos network are not compatible. Seriously. Will not buy any of your new systems EVER because you clearly hate your customers.
Doesn’t Update Playlists
by Raven Johnson on 2021/02/25 18:00
I would have thought at the end of the year that Sonos would have changed their playlist up so that we didn’t have to listen to the same songs every single day. They didn’t. Still the same songs they’ve always had. No effort but expect people to pay a subscription. Spotify is more elite because they constantly switch up the playlists, which makes the subscription worth it. Be better Sonos.
Look at the most recent reviews...
by texasranger2762 on 2021/02/25 04:29
Worked great for years. Upgraded to the new app, constant issues. Works one day. Wont the next. Works one minute, ten minutes later....unable to connect. Downgraded to the old app and same. Pretty much abandoned what used to be a great product. Pass on sonos, you’ll thank me later.
Thanks for ruining Sonos
by Nickname 4321 on 2021/02/25 03:22
I spend hours getting 1 or 2 of my four Play5 and amps connected only to have them disappear the next day. I had all four going yesterday now there gone again.
Meh
by johnrmoran22 on 2021/02/24 04:02
Half the time I want to use my Sonos it isn’t connected to the app or the wifi then I have to go thru the connection process all over, which isn’t simple. When it does work it’s nice
One star
by pi.... off on 2021/02/23 20:38
Sonos sounds good but is cumbersome to operate. Fades in and out frequently. I wish there were earphones with the system! The system is obsolete because of updates to software support. The cost of the system should warrant a longer span of usability. I would not buy again because of short life span.
Sonos Spotify incompatible
by Zlaajh on 2021/02/23 18:53
Spotify hallways shuts down on Sonos. Saying 2 streams are playing When I am the only one in the space
Still Dissappointed
by Mikespike501 on 2021/02/22 19:51
Having to use the Sonos app to stream anything limits your selection. So if your selection doesn't fit into what sonos supplies, you are out of luck. Consider this before you buy. I wish I had known that - I would not have bought sonos.
Again.
by Hunnybee8765 on 2021/02/21 23:52
Why do I keep getting the s2reminder in the s1 app! I am so very sorry I have 13(!!!) Sonos products in my house when support is absolute crap! Stop with the update reminders in the s1app!!!
“Time to update”
by thelightbulbsun on 2021/02/21 15:58
Incredibly annoying to have a fifth of my screen real estate now devoted to a message that it’s time to update to the S2 version of this app, and I can no longer dismiss the message. I spent hundreds on equipment that still works fine and have no desire to update it. But Sonos, I hope you hear me loud and clear: when I do upgrade, the way you’ve handled this app situation has made me darn confident that I won’t be buying more equipment from Sonos.
Please make your app work with Apple Music!!!!!!
by Ccmelo on 2021/02/21 01:34
Apple Music integration stinks!!!
Really tired of the S2 upgrade banner
by Rookieraccoon on 2021/02/19 14:40
I get it, I have some old components. You’ve been reminding me of this for far too long now. Stop showing me the banner to upgrade... No reason to upgrade without 24-bit audio streaming.
Nervously Updated the App
by allibabaah on 2021/02/17 01:37
I’ve learned the lesson the hard way to wait to update apps till after reading the most recent reviews. I’ve turned off auto update and manually update when the app is either buggy or there are new features Is like to have. With the S1 update over a year ago, the reviews were not good. Most everyone, still, are having connectivity issues. I just recently added a used Play:1 I bought on eBay to my relatively older Sonos collection. In order to add the new speaker to the family, I HAD to upgrade the app. I did so nervously because I didn’t want to start having the same connectivity issues. My current issues were only minor and random and not *really* an issue. So after restoring the speaker to factory default, I had no problem connecting the speaker to my setup. All my other speakers still work fine after the app update. Phew! So no complaints here. I hate that others are having such a rough time. Hopefully Sonos support, if contacted, are of help. I have been super stoked about my Sonos system. I love grabbing my phone on my bedside table in the am and turning on my music before I even get out of bed. I have now five Play:1 speakers, two of which are part of my surround system for my tv, where I have the Beam and the subwoofer. I’m thankful and satisfied all works great even after updating the app. Side note: I’ve seen comments about not being able to play music stored on their phone. I only use Spotify, so that could be a reason I have no issues. My boyfriend, who plays music from his Apple collection has a few more connection issues than I do.
Read
by knuqles on 2021/02/15 16:19
As long as SONOS doesn’t require me to upgrade my system.. I give it 5 stars. Imagine spending 2000 dollars on sonos Gear then they make it obsolete. Well... I did buy the dedicated controller for sonos... but it was obsoleted.. 4 stars
Old SONOS struggling to work effectively
by cwabwabro on 2021/02/15 14:27
Wish I could rave about SONOS 1, but our system is struggling to maintain regular connectivity.
Great Fidelity
by Pitguy369 on 2021/02/14 15:41
You can turn this up as loud as you want, and the sound is still great.
Slick kludge (not anymore)
by BlingClosby on 2018/01/30 08:25
Update: Changed my rating from 2 stars for v. 8 to 4 stars for v. 8.3.1. Especially impressed by your response to user feedback. There is zero chance of my buying a HomePod or whatever it’s called now. Archive this: Disappointing update people. I cannot understand how you’re getting 5 star reviews from anyone who’s used the controller for any length of time. First, and forgetting the UI’s appearance for a second, the move to privilege songs over albums is misguided. Choosing an album now gives me a mountain of icons for individual songs to choose from that album. It’s unclear how to just play an album or add an album to the queue with one click or a hard press as in prior versions. Also, the Rooms navigation is awful. There used to be immediate access at the top of the screen to individual rooms. Navigating to the list now, even with the button on the bottom is aggravating. It should always be available on screen. You have complicated the controller in many ways under the guise of simplifying the look of the interface. The interface is cleaner, yes, and I don’t mind the white as others do. What bugs me is that the cleanliness of the look destroyed the ease of use that was there up to now. I don’t want to fumble around relearning how to use the controller effectively. I just want to listen to music quickly and easily. I especially want to be able to play albums quickly and easily. Looking forward to version 9.
New beginnings with the Beam
by Vettagozo on 2019/02/13 02:55
Okay... we had a 10 year old Sony 46” Bravia TV and Bose Acoustimass 15 home theater speakers run through a Sony amp. So we decided to move up to a LG 65” c8 television. Love it, but that’s another review. The Bose was great for music but was always problematic trying to get it working properly for surround sound. The Sony and Bose never really jived with each other. So as a result we seldom used it. Anyway, friends told me about Sonos speakers and since we had the new TV I decided to purchase the Beam sound bar, the sub woofer and two play 1 speakers to make a surround system for the new LG. Man it sounds great. We are very please with the system and the ease of setup and use. It is pricey when it comes to the sub woofer. However the sub really completes the system so I would say if you can swing it $$$, go for it. We chose the Beam over the larger Sonos sound bar because the Beam has a HDMI hook up with “ARC” and Alexa built in if that’s important to you. I just didn’t want a optical connection that the bigger Sonos bar only comes with. However I would guess the larger sound bar probably sounds better.??? However don’t let the size of the Sonos Beam fool you, it's impressive. Anyway I can’t wait to add more speakers to our house later on. Very satisfied customer.
Work around for 9.0?
by Velolion57 on 2018/09/01 16:59
I’ve been a Sonos user since very early on. I have two Play:1 speakers that I use as a stereo pair. I was very disappointed when the v9.0 update, which apparently enabled Air Play on the One (plus other current models), disabled the home screen controls for those of us using the legacy speakers. I’ve also experienced the same as others where the last ~20 seconds of each track would be cut off when I was playing from a locked iOS device. I keep nearly all my audio on my iPhone & iPad and generally play straight from those devices’ libraries instead of from my Mac, as the latter spends most of its time in sleep mode. Surprisingly I just accidentally got the lock screen controls re-enabled and the end-of-track cutoff seems to have gone away. For some reason one of my speakers dropped off the system and I couldn’t get it to reconnect, so I did a full-on controller reset on my iPhone. I also unplugged both speakers and then basically set my system back up, as if it was new. No idea why, but like I said this has caused the end-of-track dropout to go away and my lock screen controls to come back (even though Sonos says explicitly in their release notes that this function has gone away for those without Air Play compatible speakers). Very weird, but now my system’s back to how I’ve used and loved it for the past 6-7 years and it’s great! Hopefully some others might try this and have some luck getting full functionality back.
Would be 5 stars if I appreciated a bait and switch.
by Bob S. in Sausalito on 2020/04/15 02:03
Over the years, I have built a Sonos system with speakers throughout my home, a significant investment. I have also accumulated a library of thousands of titles, expecting to listen to my purchased music via Sonos, a functionality that made the hardware investment worthwhile. On the positive side, Sonos has gradually solved most of the bugs that would inexplicably fail to connect or randomly break connection with my WiFi or with my iphone. But the unwelcome news that Sonos would cease to play titles “on this phone” felt like a real ripoff - a classic bait and switch. It is redundant and wasteful to pay dues to a music streaming service when I already “own” the music I want to hear. Had I known that Sonos would block me from listening to my own music, I would never have invested in the system. This is why, when friends ask me whether they should buy Sonos, I now recommend rather that they purchase a set of high end Bluetooth speakers. I will be surprised if the good folks at Sonos publish this review, as it is anything but the hands-down accolade I’m sure they would prefer. But if they are serious about building consumer loyalty and serving and growing their customer base, they will thank their subscribers for their invaluable feedback and reinstate the “on this phone” functionality.
New version UI is poor. Used to be 5*
by Pctomfor on 2017/10/14 17:31
Revised 10/14 on new version. I hate the new layout. I do not find it intuitive and still struggle to figure out how to pick music to play in a particular room. Also, My favorites used to scroll vertically, making them easy to sort through as I could see many of them on the screen at the same time. Now they scroll horizontally and have huge icons, meaning I can only see one station at a time. This app used to be 5star worth and set it apart from the crowd. Original review: I seem to keep finding reasons to expand my system, it gets pretty addictive. I mostly use Pandora or other internet radio type stations. Streaming music to a speaker via Bluetooth is not the same! The speakers are more like today's smart TV's, with apps built in that run autonomously, the phone is just a remote control. Software navigation is incredibly easy and the speakers all sound amazing! I have a Play 1 in both my bedroom and home office, a Play 5 in my living room, a Playbar/Sub/Play1 surround system hooked to my Sony Bravia TV in the family room, and am waiting on a connect amp to arrive for my outdoor speakers. They can all play different stations, or group them together as needed during house parties.
Disappointed
by SMH931 on 2018/08/12 18:49
It’s a shame when you haven’t even had the chance to use the speaker and your already having problems. It just so happens that Sonos doesn’t have tech support available on the weekends to assist when the average human is needing it. I’m disappointed at the fact that I thought it would be a nice touch to bring the speaker to a bridal shower at a friends house for entertainment purposes. Connected it to the WiFi at her house, finally got everything setup and then couldn’t even use it because the speaker couldn’t just link to pandora without having my password. I couldn’t remember it to save my life. So I get it home the next day, and try to re-setup the speaker on the network in my house, thinking that this wouldn’t be so difficult according to the instruction video in the app/controller. I’ve unplugged the speaker, the router, plugged the Ethernet cable into a wireless router and the Internet box directly from the ISP, and nothing will work to have the speaker setup on my own network. The app/Controller instructs you to plug the Ethernet cable up and then wait for the mysterious green light that never comes on or to go to advanced settings which doesn’t appear anywhere in the app, or my personal favorite when the app tells you to select the SONOS wireless network that doesn’t appear. So lesson learned don’t take your Sonos anywhere and set it up unless you plan to leave it there!!! Because you won’t be able to set it up anywhere else!!!
Updated: I love Sonos. The app isn't perfect, but it's acceptable.
by philkloose on 2018/05/11 15:24
Updated: I don't know that I'll ever love the new app design but they've definitely improved it since my last 2-star review. The Sonos experience as a whole is 5 stars. I love these devices, plain and simple. Original Review: I'm split on this review, obviously. It's tempting to defiantly throw up a 1-star review and walk away without explanation but that would be unfair to a product that really is a standout. I've been a Sonos evangelist for years and years. The system has always been rock solid and the app intuitive -- flawless hardware and software. That all changed with the latest major version of the app. It's so confounding to those of us that have loved this product for years. I don't care that it's white -- stupid quibble. People can get over that. But the actual interactions I have with it while trying to play music in different rooms never seem to get easier. I eventually get what I want but it's not before cursing the new app several times for tricking me into the wrong area. I want so badly for Sonos to acknowledge their error and revert to the older-style navigation. It would be an easy 5-star review from me again.
App Needs More Features
by bevyb2000 on 2019/04/05 02:34
I love the sound I get from my speakers, but the review isn’t really about the speakers. It’s about the app, which needs some work. The ability to access multiple audio sources is great. What it is missing though are the small details that make the apps from those services it is drawing from a better option almost every time. For instance, the Pandora app lets you view songs that have already played - so, if you were away from the device and heard a new song and want to know more about it, you could check later to see what it was. With the Sonos app, if you don’t check while the song is playing you will never know. With the Books from Audible, it’s great that you can play it in multiple rooms but losing the ability to speed up the playback means I won’t use that service here. The same (or worse) with Apple podcasts. The only way to access them is via the On This Phone option. Unfortunately, it doesn’t tap into the organization that the iPhone uses and just puts everything out there in a mess so if you have multiple episodes to listen to, it’s just a huge mess. This also needs the speed up option that the regular podcast apps offer. Again, I love my speakers and the music I play on them sounds amazing. However, I really hope the app gets some good upgrades soon.
Unexpected Dissatisfaction
by hernahhhhluvsbagels on 2018/12/16 21:31
My family has been a frequent costumer of Sonos, with over 5 speakers all over our house in a variety of sizes. For the past 6 years since we’ve gotten our first speaker, the sound bar, we have been very pleased with our (expensive, yet) great quality speakers. They will cut out every now and then, most noticeable during movies, but that was only a slight annoyance compared to what we are dealing with now. Perhaps it is part of a new update (we have the latest version, so the app being outdated should not be an issue), or simply the app crashing, meaning it will be back up and running within a week hopefully. But, since this morning, Sonos has let us down. An overall irritation, disappointment, and not what we paid for! The speakers (rooms) have been unable to group, and some speakers are silent, despite the loud volume it is set on (they are also all plugged in). We could select a song or artist or radio to play, but the speaker will simply not react whatsoever. Being a loyal patron of Sonos, my family and I are frustrated and hope this issue is resolved quickly, especially with the holidays. But to those interested in purchasing one or more Sonos speakers, they have overall been a great investment for our family. We have been spoiled with these great speakers scattered around the house, making it so that when they suddenly fail to do what they are supposed to, it is especially aggravating.
Used to be great but not anymore
by Scooter 82 on 2018/07/26 20:59
The Sonos system used to be great but the latest updates have totally screwed my system. Although my ZP100 is wired, streaming radio drops out all the time when it never did before. The volume sometimes goes to zero, no input required. I haven’t been able to access the music library on my home server for years even though every other system in my house can access it. And now they’re going to disable the Sonos remote that I own because apparently they own it. I was a Sonos fan from the beginning but no more. Update: Sonos has lost their way. With each successive release of the software more features are removed. I used to be able to see Sonos on my lock screen and adjust the volume. No more. (Yes I’ve seen the remarks about having other audio programs open which I closed although I didn’t have to do this before.) I used to be able to open the app and adjust the volume with the hardware buttons but now they’re stupid buttons and need to be pressed multiple times before they recognize they’ve been pressed. Changing rooms, overly complicated now. If you’re on the fence about buying a Sonos system I recommend that you don’t do it. What was once the best sound system available, bar none, is now an also ran due to the way they’ve crippled their app and forced you off the physical remote which still worked perfectly.
Upgrade is Horrible
by Tomarti on 2017/11/23 16:59
I have owned Sonos from it’s inception. My two dozen speakers are used at my home, office and vacation home. Until now I have had ZERO complaints- only praise! In fact, I have encouraged my friends and family to buy Sonos and given the speakers as gifts - until now. The new interface is non intuitive and confusing. Actually, it is COUNTER INTUITIVE. My friends, family and office staff have turned against me for providing them a monster of a music system. I am now the one asked to tune in the music that they desire because no one can figure it out (or don’t have the time to try to figure it out). Then I embarrassingly struggle to fulfill their request, and screw it up anyway. However, not all hope is lost! Sonos, if you want me to give you the five stars that you really deserve, fire the individual in charge of this most recent downgrade. Please post a photo of them exiting the building carrying their personal items in a cardboard box. Then get the app back to the way it was, with a few interface tweaks that are intuitive. Sonos, this is the “New Coke” of the 21st Century (look it up Millennials). You can fix it!
Updates frequently break the iPad app
by disappointed_reader on 2018/09/12 04:07
The latest one simply removed the ability to play anything anywhere. Awesome! Update: one of my favorite features is that Sonos can almost never process any command without restarting the app. And even more fun, the play/pause button is unreliable after it restarts. It may be playing but only offer “play,” or it may be paused and only offer “pause.” Leaving the house and want to turn off the music on the way out the door? Better sit down, maybe pour a drink. I left the music on all night recently because of this. I left convinced that it was off after at least a minute of toggling and waiting. Silly me. One must, I guess, use multiple devices to verify that a simple “pause” command was evaluated correctly. Another great feature is the frequency of updates. I wish the updates would fix the problems, but they only seem to compound them. The annoying update notification inevitably lists something I don’t care about and then breaks some basic functionality. Whom exactly are you catering to, Sonos? Your customers? Someone else? What gives? Great, now Sonos works with all this stuff I don’t have or even want, but can’t manage any single task without a complete restart. You are optimizing for the wrong priorities. Take care of your customers or we will leave and never come back.
So far very impressed
by Sky walker929 on 2019/02/11 01:06
So far I’m very impressed with the capability of the app itself. The Sonos Playbar I bought is a dream when listening to music and watching movies. The app itself is limited but I can totally get by with what it offers for the time being. I mostly use Apple Music, Pandora and Soundcloud. So it’s kinda weird but they are apps within an app. It’s confusing to describe but it feels like second nature when navigating thru the app. Best part is while I’m playing music on the Playbar I can still watch videos on my phone so not to disrupt anyone else listening to music. I usually pop in my AirPods and watch a quick video on FB or FaceTime and the music still plays. This is probably my favorite feature. I have no regrets and I’m sure it only gets better from here. By the way the sound quality is absurdly wonderful. I hear things I usually don’t ever hear on just about anything else. I have an open concept living room and it fills the entire room effortlessly! I must purchase the subwoofer to complete the ensemble but I have to recover from the grip I just let go of on the Playbar but it is definitely in the near future!
Great When It Works
by nickrTN on 2018/07/23 21:31
We put Sonos in our new construction home three years ago, and while the concept is fantastic, we’ve had several issues in the three years since it’s installation. The two most frustrating issues have been: 1) It does not sync perfectly with the music library on the device from which you’re operating it from; for example, I tend to use my iPad Pro with my ENTIRE music library on the device in iTunes, yet there are several songs that cannot be found through the Sonos app, and after spending several hours and multiple calls to Sonos tech support they blame iTunes and threw their hands up. The music is clearly on my device yet the Sonos app can’t “see” all of the music “on this device”, very frustrating! 2) Often when we go to use the Sonos app on any of our devices (2 iPhones and 1 iPad) it cannot connect to the network and will not come up on the device, suggesting that you reboot the router. This is a hassle and inconvenience, and it happens about 50% of the time. Overall, love the concept and it’s great WHEN it works, but it’s quirks and functionality have made me question whether it was truly worth the investment we made when there are so many Bluetooth devices and streaming services available on the market.
Speakers = Amazing, App... okay
by ddm5055 on 2020/02/15 12:15
I’ve used Sonos speakers for well over 5 years now and simply love the sound and audio. High quality speakers thought your home is a game changer. The app on the other hand, could use some renovation. If you search for a popular artists name to find a specific album, you’ll be greeted with a cluster of disorganized censored albums, uncensored albums, song singles, and song features. Nothing is organized by year or date. It would be nice to be able to click an album, then have a toggle button that changes it from censored to uncensored. It would make things more user friendly. My second recommendation would be about the layout. For such a smooth speaker product line, the app seems really square and blocky. Lastly, a touch of Dark mode to make the inter interface black might just be a personal preference, however we’ve all seen the success Apple has had implementing a dark mode for their devices. It’s more pleasing on the eyes and would also make the entire app look like the logo. Again, I love the speakers, however when it takes me more than 3 minutes to find a single song (in this world of instant gratification) it doesn’t make me too happy.
Great for Audiophiles and Newbies Alike!
by st96t3h6 on 2019/06/29 19:38
I am a father of four boys and waited a long time (goodbye diapers!) to buy my home audio solution. I own five (gen 1) Ones, a Playbar and a Connect Amp and have been very happy with all of them. The Amp drives two Bose 301 outdoor speakers out by the pool and it effortlessly fills the entire yard with sound. The Playbar and two of the Ones are my “home theatre” and surprisingly provide a lot bass for the bass-starved flatscreen in our living room. The other Ones hang in our home gym, if that’s what you call a room with a treadmill and a weight bench, and provide awesome audio for those few and far between workouts. Long story short, these components provide excellent audio quality at a nice price and are modular so a guy on a budget can add pieces little by little. Pure audiophiles may snub their noses at these, but the increasing quality of audio sources make these an excellent choice for any room, situation and budget. I have a recommend Sonos products to anybody looking to get into this space at a reasonable price. The cost may be entry-level, but the quality is much greater. I can’t wait to get my Sub!
Songs on iPhone and iPad cut short
by Phlynk on 2018/05/05 04:11
When I attempt to play any iTune playlists that I’ve loaded onto either my iPhone or my iPad the first few songs will play all the way through, but eventually Sonos will begin to only play part of a song and then it will skip to the next song, playing only part of that song and then skipping to the next song, and so on from that point on. I searched online and found that hundreds of other people are having the same problem and it appears there is no resolution for it yet. Sonos support wants to blame people’s routers but I have a hard time believing that hundreds of routers are dropping their connection at about the same exact point in every song. Also, if it was my router dropping the connection then why do the first few songs of a playlist always play all the way through, but then at some point they begin skipping part way through. I think Sonos needs to swallow their pride and hire some hotshot technicians/programmers to resolve this.
Clean and simple but a little unstable
by Marghana on 2018/08/18 02:02
While the Sonos speakers themselves sound good for what they are, that quality was the second priority behind my purchase. The value in Sonos lies in the app and the SonosNet that the speakers create and cast. The system is remarkably convenient and has allowed to me enhance and rejuvenate a very good but aging setup. On this aspect alone I would contribute five stars. The rub, however, is in the application. While, for the most part, the app/SonosNet interface and communication work well, there are irritating moments of dysfunction. The problem that I most often encounter is that the app will fail to communicate with the speakers for intermittent periods of time during which I cannot remotely control the components of my system. Less often, but proportionally more irritating, is when the sound from my Sonos Connect (which I use to port my home theatre into the SonosNet) will drop out repeatedly during a Netflix binge. This usually coincides with the previous problem and the two together constitute a significant disruption to the system’s functionality. While the app works well and (for the most part) easily, small but significant interludes of instability lead me to lower my rating alongside my satisfaction.
It’s just... Okay (in app music searches kills the score)
by I TRS Gear I on 2020/02/01 18:41
Listen, you’re shoehorned into using this app; regardless of whether you like it or not. That’s the price we pay I guess, for the luxury of having some of the best sounding speakers on the market. This app has multiple functions beyond just controlling your music. It’s also the tool used for calibrating your speakers and adding new ones to the ecosystem. It handles these tasks fairly well. When it comes to navigating your music, it’s just... okay. I can fairly simply choose to play different music in different rooms, which is cool. However I noticed I regularly just end up using AirPlay instead of the app; all because the search functionality is just awful. I could go into iOS music app, search for an artist, and be delivered literally everything I want from that artist. If I do the same in this Sonos app, I often scroll until I get so frustrated not being a old to find a song or album I want that I just end up going back to AirPlay again through the iOS music app. Same frustrations go for every style of search, be it album, song, playlist... the Sonos app very rarely offers me the music I want to hear from a simple search.
AirPlay 2 failure is a dealbreaker.
by Among The Cows on 2018/08/28 21:03
I want to love my Sonos system, I really do. Unfortunately, the inability to use AirPlay 2 as intended (initiate listening session and control all aspects of playback, discovery, library manipulation etc from the individual native apps or, more importantly, assign playback location directly from iOS Control Center instead of through the slightly lacking Sonos app) is frustrating. Tried everything including a two hour “support” session with Sonos. Nothing but an admission that AirPlay is “hard to implement AND yet maintain control over the data”. I know it’s getting old to complain about but the insatiable business model focused more on how to monetize users and user’s data than simply developing a good product is getting ridiculous and it’s preventing consumers from getting what they expect and pay for. AirPlay 2 support for Airport Express is going to really hurt Sonos if they don't get this figured out quick! I just dusted off a few I had laying about. Saved me $600 (and lost Sonos the sales) since I already have good “dumb” speakers. My advice to Sonos: worry less about trying to make speakers “smart” and worry more about putting audio playback in its modern form (read:digital/streaming) first!
Great service. Horrible app
by Hjdjdjjx on 2020/03/24 03:47
The concept of Sonos is great. Adding any/all music services to 1 platform that can play through the wifi and in sync sounds amazing … If the app ever connects. I’ve had Sonos for several years and the entire time I’ve had the same problem and they haven’t seemed to fix it. The app is extremely unreliable. “Can not connect to your Sonos network” is the message of my nightmares that I see 5 times a day. I will literally turn on a station on Sonos, walk away for 5 minutes and when I come back I can’t use the app because it won’t connect. (I’ve had this problem in multiple house with different WiFi’s) The system is working because music is playing it’s just the app says it cannot connect. It’ll take me 10-15 minutes of hopping off and on the wifi and closing out the app to try an troubleshoot the problem before anything’s works. But to be honest I think that’s actually doing that thing cuz it doesn’t always work. The app is just extremely unreliable when it comes to connecting with the system. At list point I just walk away and come back in 20min to see if it’s working again. Please fix this Sonos. I will buy an entire replacement product if I find one before this is been fixed. It’s literally been happening for years...
Use to be Amazing now it is Garbage.
by Apps for nick on 2018/12/15 17:58
I have thousands of dollars worth of Sonos equipment that has turned into pile of junk because now all of a sudden things don’t work the way they use to. App is constantly loosing connection. When you change songs there is a unbelievable amount of latency now. Many times songs don’t play. They will literally go bankrupt if they don’t fix this pronto. This is their bread and butter. I even bought the latest Sonos amp, I have two play:5s with Subwoofer. I have playbar and 2 Sonos 1 in 5.1 setup with sub. I have two Sonos play:1 in bedroom. I am panicking because I have several holiday parties scheduled at my house and I am completely dependent on Sonos system. I could easily play any music I wanted from any service and I bragged about Sonos a lot. Now I am going to have to eat my words and afraid my parties are going to be ruined. My home is laterally Sonos showroom and it is definitely going to do unrepairable damage to their reputation and ruin my holiday parties. Worst part is their customer support is non existent. I called in there was an over an hour wait. Now they are closed on weekend. They make y’all claims about 24/7 support don’t believe any of that. They ask you to post in their forums and hope someone like a power user replies.
FORGET ABOUT USING YOUR IPHONE
by Papa Chem Doc on 2019/07/14 18:49
I jumped on the Sonos bandwagon back in 2013 because, at the time, the sound quality of their sound bar was better than anything I auditioned. Adding on their subwoofer and Play 3 speakers got as close to my $$$ B&W THX system as I could find. And the fact I could stream my ever growing music library from my iPhone put me over the moon. But in the last year, the honeymoon came to an end. Somewhere in the all too frequent annoying deluge of upgrades they shove at you, playback from my iPhone became problematic with frequent skips (reminiscent of my vinyl days) and queues that stop playing. After contacting Sonos they provided a work around (turn off the auto off feature on your iPhone) that worked for awhile. Now they’re removing the playback feature from your iPhone and have proposed some other (more complicated) work arounds which have so far proved unsatisfactory (their desktop controller failed to incorporate my entire music library). My question is with all the apps being developed for an iPhone and iOS, why can’t Sonos get their $&@ act together and get something that’s simple and works flawlessly. You’ll find my Sonos soundbar, subwoofer, Play 3’s (x2), bridge, Sonos connect and connect:amp in the trash. I’m done! HEOS here I come.
Wish I'd started years sooner
by BonusDad on 2018/07/25 01:41
UPDATE after July software update Very buggy, lose a star. I wouldn’t have made these changes prepping for an IPO. Taking the controls off the lock screen has ruined the user experience. Enabling in Settings doesn’t work. Half the time volume controls don’t even work when the app is active. So many more taps to make basic functions work. These reviews tend to be hyperbolic but I’m not exaggerating. Really. I’m not. I’m calm. Again. I've become a huge Sonos fan and wish I'd tried out the system years instead of mere months ago. I've dispersed four Play:1s around the house and have a Soundbar for home theater surround minus a Sub (so far). I've had zero of the problems I see in other reviews. The software is Apple quality and while not audiophile caliber the hardware is the best digital reproduction I've heard. I wish I could control the volume on my locked phone from the phone volume buttons as I can with the Apple music app, and I wish the rest of the album/playlist would play when I start with a song in the middle. Other than that, I'm totally satisfied.
Hate that you have to connect to Sonos server to do anything
by DesEnfants on 2019/12/12 22:05
There’s nothing more annoying than getting excited when your new pair of ones arrive, and the. When you try to add it to your existing beam and sub, you somehow need to sign in your account for some reason. For what!?? And if you’re going to do online integration for everything, the least you can do is have a reliable server and connections. My internet is fine, I’ve test it over and over with login to other sites via browsers, trying other apps. However despite my best efforts, when I tried the add speakers function, it gets stuck in a loading cycle for 5 mins. After rebooting my phone and trying again, I can finally get to a login page, which when I try to login, repeatedly prompt me to check my connections. My connections are fine Sonos, maybe check yours instead???? Seriously, a $1500 system all in and I can’t even set up a stupid 5.1 system without jumping through loops. GET IT FIXED! December 12, 2019. Seriously regret buying Sonos. I need a reliable speaker system, not whatever experiments you’re doing with your wireless network crap. Anyone reading this, just buy Bose and get it over with. I will not buy another sonos system again, and will probably sell mine. This is bs
Sonos Lover but...
by LTISME! on 2017/11/19 15:33
Have used sonos for seven years and really really love it. But, I hate the new app update Oct 2017. Used to be smooth and seamless but the app on my iPhone is now awkward, hard to read, difficulty finding and searching the music and get it going, difficult to get the rooms playing together, and requiring extra steps making playing music from my phone something I don't want to do anymore. If I want to change music I get up and go to my desktop. Please please change this back to what it was. Update: just got another update hoping this would fix everything and now it's worse. All my pandora stations are sorted by the date I created them and not in alphabetical order. I went to the settings to change this back to alphabetical and changing the settings does not fix the problem. I have to scroll through all of my stations and read everyone in order to find the one I want to because I do not know and do not care what date I created a station. Ugh! My sonos love is all gone.
Love Sonos...not Crazy about the app
by GTR4Dove on 2018/12/25 13:28
I have had Sonos since it was first introduced. Initial the App was easy to use and straight forward. With each update and added functionality it has gotten more confusing and less intuitive. My poor wife doesn’t even like using it anymore..... the app is packed with options, but for everyday use it is a pain. Unless you have something saved in your shortcuts, you have to rethink how to select and find music channels that I want. I consider myself somewhat technology literate and find myself pausing trying to figure out how to do things. For people who are confused easily by technology this app will drive you crazy. I know .... I hear from my wife all the time. I think Sonos needs to use the KISS methodology (keep it simple stupid ) and redesign this app and let the average person test it and not a bunch of engineers. I wish I could rate the Sonos speakers and system separately because I would give it five stars. The app needs to be easier to use for basic functionality for the technically challenge. If you make it easier to use....my wife might let me buy another speaker…
If you're not happy with Sonos - Call Support - Free & US based
by Dishaddicted on 2017/11/27 20:38
Pros: We have had Sonos for over two years. We have 13 speakers throughout our house. It is the best thing ever! Recommend it to all my friends and usually have them come over to hear the system. For those of you having connection & disconnect problems please call their US-based technical support team FOR FREE! They are incredible! They will spend as much time as necessary to get your system up and running properly including running remote diagnostics. I wish other companies had such wonderful support for their products. I understand they have FREE lifetime telephone support as long as you own their product. How great is that? Cons: Sonos keeps changing their apps. It used to be so simple and wonderful to use. Then they came out with their new version of the app which is so much more complicated and harder to find where certain menus are located. I don't understand why they have to keep relocating menus....leave well enough alone! You had a great app and menus were very easy to find. (I still highly recommend the product!)
Ease of Use = Intuitive Navigation
by CarolinaQueen003 on 2019/12/15 17:07
I hate this app so much. But I give 3 stars instead of 2 because they finally added alphabetical search to artists, albums and songs. I’m still baffled at how the overall rating is so high. The primary function of this app should be to both easily access your library of music and play it! That is not happening. Examples: 1. I add the songs from my Apple Recently Added playlist to “My Sonos” for alleged easy access. But I don’t have the option to play the music as a playlist. Navigation is My Sonos> (Recently Added) Record Cover>Play. It should be My Sonos> Recently Added> (Option to) Play or Shuffle. Compilations should also be treated like a playlist. Where’s the convenience in navigating back to a list to play each song? Why do I have to add each song to a Sonos Playlist when it already exists as a list?!? 2. I get a 1002 error message anytime I select “play” from my Apple/My Music/Songs list or directly click on a song from that list. To avoid that last error scenario I have to click on the dotted menu option beside the song title and select play now/play next/replace queue/etc...
First time Sonos buyer
by To being healthy on 2018/12/26 14:31
Let me start with the positive. The look, ease of use and the sound are all amazing. The bad. The Sonos speakers are big WiFi hogs. Had I read the reviews and Sonos users portal, I would not have purchased them. The speakers consistently drop out. All due to the WiFi network. I’ve been through three providers and the outcome is always the same. I’ve called Sonos and they work some magic, all works for about 15 minutes. Of course this is after I’ve hung up with support. The connectivity issue is all you find on the user portal. It is a major issue with Sonos, If you have more than on speaker. I have the surround setup and when it works, it is amazing. However the sub, play ones and occasionally the sound bar all drop off. If I had to guess, I’d say yesterday with all day Christmas music playing, the play ones and sub dropped off 10-15 times for 10-30 seconds. Sonos tells me the fix is a new router. Not the crappy ones you get with your internet provider. Thanks Sonos for the help. Once again had I known what I know now, I would have bought the Bose. It uses RF to link speakers and one speaker hooked to WiFi.
Fantastic product, lousy UX
by ZJazzPa on 2018/01/30 10:52
I hate to agree with another reviewer that criticized the latest update, but as a professional app developer, even I struggle with he new updated app. I have eleven Sonos products throughout my house and have been using it so long that several of my products are now obsolete. And until the controller was redesigned, I too have been a Sonos evangelist, telling anyone that would listen that they need to get rid of their stereo and get Sonos. The steps involved in performing the simplest operations now require travelling all over the app in ways that are highly non-intuitive. We have replaced our alarm clocks with Sonos units and it's a maze to turn off my daughter's alarm when school is delayed. After many, many years using the system, I now fumble and frequently put my music in the wrong room, lose queues, and struggle to get the tunes that I want. The product is great. I love having all of my music from a wide variety of sources in one place. I love being able to control music throughout my house, and yard, and workshop with one system. The sound quality is fantastic. But the new UI has to be rethought and re-redesigned.
How did we live without it
by Bluehdbike on 2017/12/14 04:14
So with all of the technology i have brought through the house this is the only thing my wife has said "how did we live without it?" And she can control it with no issue. That means it is simple (very simple). This was recommended to me by family and when I actually heard it I was hooked. It is on constantly and I am ready to expand to other rooms. Expansion is extremely easy. Love it. I have others come to the house and wonder how I always have such a wide variety of music. Hey, I have all the music on earth. I have even installed it in a local business that I deal with. They love it for the ease of changing music without having to go to one location where the old system was, just pull out the phone and make a change. Need an expansion to a new area, drop in a SONOS. Want different music in different areas, light music on the floor, rock in the repair area, just a phone or pc app away. Need the music off in the classroom, out comes the phone. So easy, so versatile.
Auto updates are a MISTAKE
by Kayakbabe yawls on 2018/12/16 20:26
Sonos discontinued the ability to use the first remote controller they made and sold without telling anyone. All customers lost the ability to use the very expensive controllers they purchased . There is a second generation controller they made which is fabulous and still works. People can visit my home and controller the music without having to let them into my wi-fi network. I have had more than enough viruses and such from letting people use my network in the past that I simply do not allow it anymore. So the ability to have a remote hardware control device is a godsend. I am super happy with it. In fact, I bought three of them. I am seriously careful about updates and the day Sonos decides to have the 2nd generation controller not be supported, will be the day I do not do anymore updates. SO.... auto update... is not for me. And the face that they are not listing exactly what is in the updates... well...that is just lazy. Since this system works over our home network with all our other devices and computers which we bank with and do other private things with... SONOS needs to tell us what is in these updates.
Update - I’m starting to get mad! New update still needs a bug fix
by Cape Ann on 2017/12/12 18:21
Update: my Sonos streams now randomly cut out when I open my iPad - not when I open the app itself (which may have been running in the background - I don’t know). I know my brother has been complaining about the same thing for the past couple of weeks, and he’s in a different state with a different ISP. It may not be the Sonos app causing the problem, but I think it is. Original review: I am not able to switch rooms in the app. The room selector will not change rooms even after I deselect a room and select another room. I am only able to change rooms if I group the room I want with another room, and then deselect the room I grouped. It happens on my iPhone 7 and iPad Pro. I am running the latest iOS, and updated Sonos controller. The room selector menu is also hard to find. Really bad. BTW, I have a 6-zone Sonos system, and have been an ardent supporter since the early days of the company.
Speakers are great this update is infuriating
by Ter Jer on 2017/11/08 03:01
This update of the app is disappointing for three reasons. First the UI has changed making it more difficult to navigate through two rooms and the primary view for your playlists and favorites only shows a handful you need to click show all to see your entire lists. Second it seems to be performing less reliably than before. Rooms are dropped the last played audio is forgotten and groupings are frequently forgotten. Finally this app insists that you register a Sonos account in order to use all the features. This is absolutely ridiculous. It was working fine without a proprietary Sonos account before there is no new feature I need that should require a Sonos account. I do not want to sign up for another account on some other companies website that can be hacked or preached or used to harvest my personal information ways that I can’t control. I would much prefer that all the information at Sonos needs to be stored locally on either one of my controllers or on some of the hardware.
DO NOT BUY Into Sonos
by Ehsa2 on 2019/07/24 16:10
Update July 2019: These Sonos idiots have decided that their hi-tech folks just can't keep up with iOS so playing music from your iToy will soon not be an option. Your options are streaming or your iTunes library on your PC: oh wait! ITunes is going away too. Grrrrr, a conspiracy? If you don't want to pay $10 a month for music you've already bought, or you want to listen music from your iToy, Sonos is NOT the way to go. I'll be looking at Bluetooth speakers. Too bad, Sonos One's have great sound, but if I can't play my iMusic library on them, I guess they'll make ok bookends. Sonos will soon be another burial in the tech cemetery: do not invest in their yesterday tech. Paired with Sonos speakers, you can sit with your iPad or iPhone is your easy chair, and select and play any music you own (if it's properly organized) and ... drum roll ... control the volume from your device. Selecting tracks and managing the queue is a breeze! The interface to iTunes for naming a music library is a bit clunky and can get out of sync if you specify more than one library on more than one PC, but if all your music is on the iPad, this is not an issue. Also, many popular streaming sources such as Pandora are supported. I just love this app!
Update - working again
by FordFanUSA on 2018/02/09 18:48
Update - Developer responded quickly and recommended I call customer service. It’s difficult for me to call customer service during their posted hours so I performed a factory reset of all speakers and decided to “start over”. Took awhile to get the first couple connected, but eventually all are connected and have been working for a few days now. Original review- New to Sonos as of December 2017. Everything worked fine for a couple weeks and then the app was nearly useless with January update. The next upgrade helped some but still really inconsistent connection between my devices and Sonos network. Right now I have 3 controllers working but my iPhone will not connect, even after multiple restarts, app re-loads, etc. When this happened previously, Sonos support told me to resubmit a diagnostic even after having submitted, twice. No luck in resolving it. I really want this to work so I hope it’s user error, but I’m going on a month now with extremely inconsistent performance by the system.
Sonos makes their App more difficult to use with each update
by Free the Heels on 2019/02/04 03:54
I used to be a fan, however the latest revisions resulted in a non-intuitive, difficult-to-use app that frustrates me every time I open it. Many of the features present in the PC and Mac Interface are simply not available in the IPAD App. In both the PC and Mac Interface, one can no longer add Pandora Stations to the list of stations - they must go into “SONOS Favorites” instead. Context-sensitive features that used to be available via the “...” link on each page have now been moved to other non-intuitive parts of the tool, or have disappeared completely. Major podcasts with hundreds of thousands or even millions of users are not available through the Sonos search feature, and they’ve been added to the “My Radio Shows” section, which is somehow confusingly distinct from the “Podcasts” section. Sonos, you had something that worked pretty well before. May I request in all seriousness that you go back to the drawing board and earnestly begin work on a rebuild, based on actual users and user groups, and flush this current version down the toilet as soon as possible?
They have totally screwed this app
by Crashes again on 2018/08/03 20:54
The last update added the functionality to connect third party devices. The problem is that adding that functionality removed the ability to control the volume using the external volume controls on the iPhone. Of course, no one told me I was making that trade off before the update or I wouldn’t have updated. HERE’S WHAT’S WORSE: while playing songs from the music app, it skips to the next song before finishing the one that’s playing. Tech support via Twitter was no help and referred me to the 800 number. I waited on hold for over 30 minutes on three different occasions. Finally, I spoke with a tech who tested the response times of all the devices on my network. Conclusion: my iPhone isn’t responding quickly enough. Solution: use the iPad. He told me that I could start music playing on my iPad and then use my iPhone as a controller. However, when I do that, the skipping returns. So, the net is that the update made things worse, tech support was difficult to reach, and nothing has been fixed. If this was just a matter of switching to a new service, I’d do it in a heartbeat. But, I have a healthy sum of money invested in Sonos hardware. Not so easy to make the switch.
Latest app update, 11.1
by Jadino2 on 2020/04/22 03:45
I just have to say Sonos is the ultimate in audio equipment and as a audio source provider. I have a very expensive and well equipped home AV system and I incorporated Sonos into my system over 6 years ago and I couldn’t be happier with their equipment and what they provide as a source for any type audio you’re interested in listening to. Now, they just stepped up their game with the latest update, 11.1. Great job Sonos. They have an excellent record of providing anyone owning their system with the best service and system updates. And, they just put out the best update yet! The new “Sonos Radio,” they added to the system control app is superb! The way it’s organized is very user friendly and not only give you all your local radio station of any genre, but also provides a large listing of suggested audio providers. The best part is they provide this service for free. All you need is their equipment, an account, and the Sonos app.
Sound is great but customer service is a disaster
by Sbeeghley on 2018/03/14 05:53
Love the sound and the app overall works well. Sonos customer service, however, is really bad. They obviously make it difficult to speak to someone or quickly resolve a problem. And they are closed on weekends. Joy. Our Sonos players are frozen as part of an update (8.4). The trouble shooting didn’t solve the problem and there is no way to play music. I guess we won’t be playing music at our dinner party tonight. I suppose this one downside of technology upgrades. Update: After 20 minutes on hold, I spoke with customer service. Went through all of the troubleshooting issues that were on the website. Didn’t solve problem. Apparently it is a hardware issue and I need to get a new modem for my Sonos system to update and function properly. It is what it is - the price of technology. My customer rep was really smart and patient, so I changed my review from 2 stars to 3 stars.
Horrible app update for a great system
by Kirk K2013 on 2017/10/31 17:23
The usability of the latest app update is just terrible. It's hard to believe this was actually green-lighted by the Sonos product team. The new UX makes it very frustrating for long time customers to figure out how to use the system in a multi (5) speaker household. It's a pain to find/select favorites, switch between speakers, etc. Other reviews have already covered the main usability challenges so I won't rehash. I trust that the Sonos product/UX team is working hard to address these issues (hopefully putting ego aside). 2 stars only for now till these serious usability problems are fixed in a subsequent update. Good luck. Previous review from ~2 years ago: ----------------------------------- The Sonos app has been much improved over the past 6 months with the latest few updates, both in terms of usability and interaction design as well as in support of additional music sources. The Sonos system itself is top notch -- smooth, uninterrupted audio play with great sound.
Amazing system, difficult app that keeps getting worse
by The Kenosha Kid on 2018/01/01 16:45
The Sonos system itself has literally no real competition, so there's nothing much to say there. If you want an integrated wireless hifi system for your house that actually works, and supports all the major streaming/storage providers it’s the only game in town. The controller app, however, is a rolling disaster that manages to keep getting worse with each subsequent redesign. The latest major update apes the design of the iOS music app but it’s just an impossibly poor fit: there are two separate “room” interfaces and you will always, inevitably, pick the wrong one for the action you want to do. Volume controls are hidden in a slide-up “now playing” card which, when expanded, hides the shortcut links to everything. Getting simple things done is like swimming through molasses: someone at Sonos needs to sit down and do some actual user testing for this stuff. The good news is that they’ve mostly ignored the OS X/windows controller applications, so the interface there is still actually usable. And like I said, it’s the only game in town so what are you gonna do?
Latest update is awful!
by mawheatley on 2017/10/20 23:15
Omg this is terrible! I wish there was a way to uninstall this latest update! We have (had!) three rooms on this system. Since the update the only way to switch off one of the rooms was to pull the power cord! What kind of control is that? And I suppose that means this room is now unusable! This really needs to be addressed - I paid a lot of money for this system! UPDATE: it has taken a little while to get used to the new UI. I will also say the the new version was a lot more temperamental with Google Wifi - because the four speakers were reaching different access points it was hit and miss. However Google recently updated Google Wifi and that made things a lot better. I also plugged one of the speakers into an access point ethernet, which creates a dedicated Sonos network, and everything is now perfect again! I've changed the review to 4 stars. I still don't like the new UI, but in all fairness the whole system really does work extremely well.
Latest update not great
by Momoftwoladies on 2019/09/11 09:43
Love the speakers, love controlling them with the app. Now the bad. The latest update made it more cumbersome. Why oh why did you move the alarm control in the latest update?!?! The former tab “more” on the far right made so much more sense than “settings” because there’s a lot more than settings under it (pun intended). Now to find the alarm function you have to go to settings->system-> and scroll way down to alarms. For someone that uses 2 of these speakers as morning alarms for my kids and frequently turns the alarms on or off and makes adjustments this is SUCH A HASSLE. After the update I struggled to find the alarm in the first place because it’s so NOT intuitive. Initially I thought the alarm control was deleted. The Alarm control is a major feature for many people using these speakers and it should be in an intuitive and convenient location. Please move the Alarm control back to an easily accessed place that doesn’t require several taps and scrolling down to find it! And IMO “More” as a menu title was more accurate of a descriptor and way better sounding than “Settings”.
Works as advertised...Great!
by gw52 on 2017/09/09 12:54
Over the past 3 years I have acquired the SONOS products to include the Play 1 and Play 5, several Connects and several SONOS Amps to control music throughout the house. It has allowed me to use some of my legacy speakers very effectively. The controller app works well but I am a tech person so easily understand some of the nuances to the features. My wife can use it well enough to play her favorites as well. I will note that as more features are added to the controller app, it gets more complicated and those technically challenged don't find it as easy to navigate the controls. Great products though and the sound can be perfectly matched to any room. One issue I discovered is that SiriusXM limits the number of simultaneous streams so if you are trying to play a channel in multiple rooms you will get a message cutting off the stream. I think their max is 2 or 3 simultaneous. Pandora works well for whole house events.
Mystifying changes to a good app
by TonyLaCT on 2017/10/16 12:16
Great product, but The latest app made bad changes to the interface for rooms management. It seems to be oriented to playing the same thing in multiple rooms but the implementation makes individual room control a gigantic pain. To switch rooms you have to uncheck one room and check the other. Oh, and If you flick The tab down rather than hitting “Done” start over. You will think unchecking a room turns off the music. It doesn’t. That may be ok, but I was so confused I wasn’t sure. Then there is this bug: In my case when unchecking dining room and checking family room (which I wanted to turn off), after hitting “Done” it kept going back to Dining room which happens to be he first name in the list. The only way I could turn off the music in the Family room was grouping both rooms and hitting off. I would trash this whole concept. Roll it back one version guys and forget this.
Average speakers terrible software
by Paper-weights on 2020/04/23 22:06
Sonos makes average speakers. They make terrible software and should seriously think out outsourcing it to someone else. They update their terrible software on a frequent basis, not to fix bugs but to introduce more bugs and take features away with each revision. This would be so bad if they didn’t lock the app and force you to upgrade their app to play songs through the software. I’ve had the product for about 2 and a half years. When I first purchased it I could play songs on my speakers. I could even play the songs I had purchased and downloaded to my device from iTunes. Now slowly but surely, with each forced update to their software, that is required to use the speakers I’ve bought and paid for, they have whittled down the sources from where you can play music. These updates have also added “features” that cause the app to stop playing music to the correct speaker, stop play music at the correct volume, or just stop playing music all together. All thanks to the glorious mandated software and it’s many forced updates. I basically have four $500 paper weights now. Buyer beware.
User interface
by solidosnaku on 2020/01/09 07:38
This app wastes so much space on useless or infrequently used items in the settings page like having a separate front page button for privacy and legal which both could easily been put under app settings but still refuse to put back alarms which is a feature many people use on a daily bases. I was originally going to wait on writing a review until after they released their fix for burying the alarms, but now that it’s out the new “shortcut” to alarms is still just as convoluted. The frustrating part is that on the settings page where alarms used to be, half of the page is blank and what is there are 7 sections that are rarely used if at all (like legal), and this wouldn’t be too big of an issue if the settings page wasn’t automatically the one page that pops up every time you open the app. If they don’t want to put alarms on the front page of settings that’s fine but at least let me change the “home page” of the app allowing it to open on the rooms page whenever I launch the app so that way I have access to the only 2 features I use more than once a year... music & alarms.
Rating Trends
67,59,58,58,52,88,96,76,55,41,63,55,120,104,59,56,56,52,42,78,74,57,50,43,50,47,86,81,42,39,42,52,57,97,81,54,37,59,64,52,60,99,50,36,33,28,45,69,57,54,37,32,43,58,77,89,56,44,36,52,43,57,70,32,47,37,34,36,58,64,40,38,30,38,26,86,0,81,45,32,30,30,55,67,36,25,41,25,33,45
All Versions
4.0
846,085 total
 5
718,108
 4
76,840
 3
20,855
 2
8,977
 1
21,305
Current Version (11.2.8)
4.0
797,023 total
 5
682,035
 4
71,107
 3
18,806
 2
7,523
 1
17,552
Version History
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App name
Sonos S1 Controller
Description
This app controls systems that include the earliest Sonos products: Zone Players, Play:5 (Gen 1), Bridge, Connect (Gen 1) and Connect:Amp (Gen 1) Easily control your system. Adjust volume levels, group rooms, save favorites, set alarms, and more. Stream from popular services. Connect your streaming services and browse all your music, podcasts, radio, and audiobooks in a single app. Listen to Sonos Radio. Enjoy thousands of stations free on your system, including live radio from around the world, genre stations, artist-curated stations, and original programming from Sonos.
HORRIBLE EXPERIENCE
by NoQno? on 2021/05/09 17:03
Aafter
Soon to be…
by Zer0head on 2021/05/06 03:50
Beaten with a baseball bat. Gen1 speaker and later $900 sub. I’m an idiot for buying - never ever again. If sonos were an infant stranded on a desert island starving and dehydrated (in Minecraft) I would gleefully eat and drink before it, sharing nothing and engorging myself whilst it withered away - the longer the better. See you in purgatory sonos.
The sad fall of a once great company
by mrgmisafatasticalhuman!! on 2021/05/05 18:51
The dramatic, head scratching fall of this once great company should be taught as an MBA course on how NOT to run a company. After my girlfriend got sucked into the never ending upgrade cycle and compatibility problems, I am protectively hanging onto my version 11.1 and will ride this version as long as possible before looking for new alternatives. Seems like a great opportunity for a competing company to step in and simply offer what Sonos once did , a great sounding speaker system that was easy to set up and simply worked.
One of the worst apps ever
by jdixon313 on 2021/05/04 01:04
This has always been the worst app ever. It still is. Trying to "refind" my extensive Sonos collection (worst money ever spent) after router upgrade. Have to repeat the same "rediscovery" process over and over again (for each speaker) until it suddenly and explicably rediscovers the speaker. Doing this with nine speakers took nearly four hours. As the only way to use this very expensive system, this is inexcusable. Big regrets.
Lots-Oh-Trouble
by Boston Brent II on 2021/05/02 23:01
Sonos has become worse every year I have owned my 8-zone whole house system. I have over $10,000 invested in my Sonos system. Obnoxious they would not continue to support backwards compatibility. Also the app has become consistently harder to use and zones/rooms losing connectivity occur more and more frequently. I bought this for convenience. It’s now nothing but headaches. Wish I never invested in it.
Shame
by Mthblt on 2021/04/30 16:44
Worst app ever
The worst
by Wanderluster2 on 2021/04/29 19:39
I have spent countless hours trying to get the app to connect to my 3 devices. Just when I think maybe they fixed the problem with an app update, 3 days later I can’t find the devices again and have to spend more time trying to connect them by restarting wifi router and going into each room to perform a reset on each device. I am so done. Bye bye sonos.
Bravo Sonos sound
by hkjhgv BBB on 2021/04/28 10:19
I used to love Sonos more than any other platform of a music medium in my household. But then I don’t know when it happened but commercials started just bombarding our Sanctuary. The Sonos has such a great Fidelity and is absolutely crisp and scintillating with sounds I don’t think I’ve ever heard on really good systems. I can’t imagine What life would’ve been like for Pink Floyd if they would’ve had speakers like the Sonos. However commercials just come in and poop on your day but bravo Sonos
Works for me
by sox marquis on 2021/04/25 11:53
Superb sounding system for the home. Room to room sound in excellence. Every speaker is a good sounding one. Sonos amp brings new life to older speakers. Connect brings applications to It is Ityour stereo receiver. All products are well thought out and p well in practice and application.
Update or play music
by Jhgdbnh on 2021/04/24 14:41
Sonos needs to decide if they want music to come out of the speakers or have the owners to continuously update the app and system. Hint: customers want music and not a second job of having to update the system every time they want music to come out of the speakers
SONOS IS TERRIBLE!
by Seed Sower of Women on 2021/04/23 12:45
Sonos now made my entire system go out. No audio at all. I’ve contacted sonos countless times and no one has ever contacted me. They don’t have tech support. They sell you crap and then force update their app and it stops working. The people running Sonos must be completely inept or corrupt. I’m sick of companies like Sonos stealing from customers. They took my money for all the Sonos devices and mow they’re obsolete. They did that to try to get you to buy newer Sonos products. But why buy from a corrupt company that uses corrupt methods to try to get you to buy new Sonos crap. Don’t buy Sonos products! They will steal your money!
Sonos integration is beyond awful
by dhuey15 on 2021/04/22 19:47
It can’t be that difficult to fix
Never Connects
by oooooooohyea on 2021/04/22 16:06
The idea is great. The functionality is unreliable.
Stop Nagging Me!
by It’s I on 2021/04/21 23:03
Please stop nagging me to check to see if my system is compatible with the S2 app. It’s not. We all know it isn’t because the incompatible components are ALREADY LISTED! There is nothing to check. Please stop!
Why the updates
by Randy1234SF on 2021/04/21 14:20
Is the software so buggy that it requires such frequent updates? Get it to work and leave it alone please.
All Ads
by Foooooooofoooooooooo on 2021/04/20 23:55
Will never buy another Sonos product again! Whenever I want to stream my local free radio stations, I get nothing but ads. It started with one or two when I would first turn it on, and now it will interrupt the streaming and put nothing but ads on. Previous versions would allow me to play anything from my phone, they took that option away with one of the upgrades. I called to see how I could get rid of the commercials, and they said I had to buy their new radio service. I wish I could get my $1500 investment back I would not buy this product for sure!
S2 is crap
by Ju-Ju :) on 2021/04/20 22:44
WHAT kind of business model makes my older products INCOMPATIBLE?! It says now I have to maintain 2 apps and access my old devices only through the old app. That means I can’t group them and play the same music throughout my house. But when I try to go back to S1, I’m stuck in a continuous loop and there is NO choice to use S1. MAJOR MISS, SONOS. I will not be purchasing any more of your equipment.
Absolute Dumpster fire
by Djsijdjshwidkfkdkf on 2021/04/19 15:15
The S1 app is a dumpster fire. When launching the S2 app and jettisoning their original customers, the S1 app has been stripped down to a barely working embarrassment. It doesn’t work on the Apple Watch, it doesn’t have Lock Screen functionality anymore, sprakers will randomly drop and no longer be visible, etc. Not only should this app be avoided, but Sonos as a product line should be avoided at all costs. Go with a speaker brand that won’t bail on you in a few years and force you to upgrade your once-perfectly working speakers.
STUCK!!!!!!!
by Not Happy, Not Happy! on 2021/04/19 00:03
Been using Sonos for a few years now. The strip under main TV and two external speakers have been working great. Rearranged living room around during Covid, had to unplug both Sonos speaking but cannot get them to connect back. Sonos app WILL NOT recognize them!!! Keeps asking to reattach or make a new account or something and then asks... It comes down to, I have followed the GD instructions and it doesn’t work!!! Your speakers won’t reconnect! I huge waste of money!!!!! Will NOT update to bass speaker and will NOT ever recommend to anyone! NOT user friendly!!!!
Update broke my Sonos
by chicklitt on 2021/04/18 17:44
After updating on 4/17/2021 most of my Sonos products don’t work. A bunch of them say they need updates, but the updates fail. Now I have 100’s of dollars of useless speakers.
Forcing A Change
by stellakatie on 2021/04/18 17:36
They have updated this app, but those of us with old equipment can’t upgrade. And now this app is melting. So they’re giving us a choice: upgrade the equipment or stop using Sonos. I really hate it when a company does this. So when the app no longer functions at all, I’m moving to new equipment and getting my subscriptions through them. (Just a note: this app only works on my iPad now; it no longer works on my phone.)
Garbage
by Dad’s Macbook on 2021/04/18 15:55
Absolute embarrassment
Unbelievable ordeal when changing network
by eric-ex808 on 2021/04/17 15:56
Satisfied with sound, yadda yadda yadda. But there are no words to describe how unbelievably maddening the experience is of moving to a new place, or changing a WiFi network, which is what I have done three times over the past years. With different Sonos speakers, in different continents. The help and guidance on the website and within the app is useless. The speaker cannot be found on the new network. It’s been gone now, for 4 months. Occasionally when I feel optimistic, I try again, hoping just like the last time this happened, it will magically appear again and work perfectly, as it has done in the past. If you have a move or network change coming up, don’t buy.
Infinitely frustrating
by Mizzywomack on 2021/04/17 15:10
Speakers don’t show up, won’t connect, the app just stays on the loading screen indefinitely. WHEN WILL SONOS BE BETTER!? So frustrating!!!!!
It needs meta search
by TLDFrijole on 2021/04/17 14:11
I use Spotify with Sonos and I find it pretty annoying that I cannot do a meta search for the music I want to listen to. You have to do a categorical search to find your song (search by “artist” or “song” or “album”, or “playlist”), but that’s not how we typically search and it’s certainly more annoying. I want one field where I enter a search term and it displays the songs, artists, albums, etc that have that name in it. This is how you search in the native Spotify app, and it should be the same in the Sonos app!
Invasion of privacy much?
by MsAvaGlamazon on 2021/04/16 14:04
First thing I need to get out of the way is why does this app need my location? If you turn location services off, it will literally ping you to death. Why? Why does Sonos think they need to know where I or my speakers are? Second, it’s so slow. And again with the constant reminders to update to the new S2 controller, which I can’t use because it’s incompatible with my older - but still perfectly fine - Sonos hardware. The subtext here is, “throw away your old stuff because we made something new”, but no. If this was a review of the hardware, we would have a glowing waterfall of accolades, however, the controller app - which, oh, I almost forgot, stopped supporting the iTunes library on my mobile device why? - has always been the shortcoming. If there were any other way to control these speakers, I’d use it. Since there isn’t, when they finally wear out, I’ll buy AirPods.
Papo
by soñadora de la musica on 2021/04/16 03:30
Papo por
Cannot connect
by kentwo2 on 2021/04/15 17:51
I have not been able to connect to Sonos for several weeks. No error messages. Just no music
Music is a daily must
by 1 noote on 2021/04/15 11:34
Great job on integrating with my Spotify playlists!
Do not buy
by ca life on 2021/04/15 01:30
I have had Sonos for years and used to love it, now I hate it. It doesn’t work I haves 8 Sonos 1 s 1 play 3, 1 play 5 , 2 moves, 2 amps and several other components. Since the software updates nothing works. So glad some executives in a board room somewhere decided to force people to upgrade and completely ignored the customers who have supported the company. I done with sonos, so sad.
Don’t waste your money!
by BellaGirl 2000 on 2021/04/15 01:16
I rate this a ZERO star!!! We have 15 Sonos speakers and components and have spent at least $8,000. We initially loved Sonos! Told all of our friends and family to buy Sonos. Within this past year there was a new Sonos app. We were told we can use our Sonos S1 app and have spent hours upon hours resetting our speakers and on tech support and NOTHING works!!!! Not a single speaker!!!! We have the amps we have the speakers we have the Move speakers....Don’t waste your money!!!! We were told the technology has advanced and that’s why the system no longer supports these speakers. So if you don’t mind spending thousands of dollars and then not being able to use any of your speakers in a couple of years then you should go for it.
Becomes more broken with each update
by StevenNicho1s on 2021/04/14 04:21
It’s honestly kind of a surprising to think that an app can become more bug-filled and non working with each improvement. Everytime theres an update my sonos devices forget the app, and I have to restart the process of setting up all over again. The set up system is terrible, it only works one out of twenty tries, and it seems like I spend more time setting up the speakers than I do listening to them. The app itself crashes pretty frequently, the UI is easy enough to understand if it actually works, and the “help & tips” section is completely pointless. I understand that there’s a new app to support the new devices, but I don’t want to buy new expensive speakers only to have the connection be this awful. In a world of easy-to-use Bluetooth and Aux cable, the novelty of being forced to download an app for the $400+ speakers to WORK has gotten quite old. Either make this app work properly, or stop updating please.
Obsolete. End of purchasing lifecycle.
by IslandDogPNW on 2021/04/13 17:28
Unfortunately with the disclaimer by developer that Sonos 1 will no longer be compatible with new Sonos hardware. And hardware prior to 2020 will not receive or have the ability to use new app features. Because of this end of product life, I choose not to replace my existing 5 Sonos devices with 8 new devices. Sad because other than me losing my investment as an early adopter of Sonos, I’m happy. But not will to start over with Sonos 2.
I❤️SonosMusic
by jc38426 on 2021/04/12 22:53
So easy to use and great song selection
Regrettable Sonos
by Jiml_ipad on 2021/04/10 20:20
I made the mistake of buying a new S2 only device, the Sonos Five. Thinking I could setup a standalone system. Instead I have to delete all my S1 devices from the S1 apps, just to use the S2 app. This is pisspoor design.
Crappy follow thru!
by plz Read b4 buying on 2021/04/09 01:28
I used to love this system and was an early believer in its uniqueness. Now I hate it and am about to replace it with another, solely due to the crappy software. Tired of having to reload apps and chase changes just to make my system play. What a shame!!!
Poor app; poor company
by drjwr on 2021/04/08 03:34
Sonos sees $$$ when it sees its loyal customers: not content with having made legacy our relatively new equipment, Sonos now forces ads for products as app pop-ups, and urges upon us Sonos radio, which no one wanted and which monetizes us. I might let these complaints go in a review that concerns the app not the company, if only the app weren’t so poor. Legacy bugs bequeathed to us by Sonos: 1) When saving a queue, Sonos gives an error message that Sonos is unable to save the queue, yet the queue has been saved; (2) setting an alarm “unable to save alarm” appears, but the new alarm has been saved; (3) sleep timer frequently takes several attempts before it registers; (4) and, likewise with the group option for which speakers to run — often some of the rooms must be turned on more than once.
Annoying banner for S1 users that won’t turn off
by Bernardisadoodle on 2021/04/07 00:04
It’s ridiculous that I have to continue going through a three step process to get that “it’s time to upgrade your app” when my equipment won’t work with it. I’m fine to stay on S1. And your company says I can. So disable the banner already.
App won’t load 🤬
by Alejandropf44 on 2021/04/05 22:39
Seriously? You speakers are just paperweights without an app. What a trash!
Bummer
by Jim inSC10 on 2021/04/05 21:41
Going downhill fast
Sonos music
by drykfylfltxkclhfckgcit on 2021/04/05 03:23
I just love music and with sonos I can listen to my favorite songs so I just love sonos! (also check out Spotify!)
Get you act together sonos
by dunk456 on 2021/04/04 23:37
Weve had sonos for many years, its an expensive and mature product yet the app quality is declining and today the basic room group feature failed to work
My Sonos system
by agz3 on 2021/04/04 15:13
We purchased our Sonos 1 system about 7 years ago and it has been awesome to say the least. Now planning on upgrading to S2 and expanding our speaker system throughout the house. Sound quality is great, and ease of use for and older person like myself is simple. Alex
Update is glitchy
by Jsbsishsv62846 on 2021/04/02 17:38
Update seems to cause Sonos to disconnect from Apple Music on a fairly frequent basis. This was not a common occurrence before the latest update.
SONOS should stop pushing their S2 Software to users of S1
by Itch2 on 2021/04/02 13:32
I love SONOS and have used it for many years. I have 2 houses with over 40 SONOS devices in total. I love S1 software and will not “upgrade” to S2. SONOS should stop trying to ram S2 down our throats.
Works... but barely
by proteus-ix on 2021/04/01 15:16
Constantly have to struggle to keep this connected to Spotify, no way to add a new network because the setting just says “in use” but doesn’t show which is in use, and offers no option to select, change or add another. I have 2 different networks and need to be able to use both, so when one is unavailable, this app wont connect, making it utterly useless. It’s cool when it works, but this is why I won’t buy more Sonos stuff. They never made good on the promise for the device I already spent many hundreds of dollars for.
Never works.
by Will2256 on 2021/03/28 20:39
I am done with Sonos. Never works.
Stop asking me to upgrade
by Burgler2112 on 2021/03/28 14:11
Sonos, I’m on S1 for a reason, because I have legacy products that you attempted to brick. I don’t need to be asked to upgrade every single time I open the app.
5 Star before latest updates
by Tgardner99 on 2021/03/28 12:38
Hoping that Sonos Will continue to support the original play 1s play 5s and sound bars... we have a house full of sonos equipment (12 speakers) but almost none of it is eligible for the S2 upgrade. Love Sonos.
Everything they do makes it worse...
by JoshD78 on 2021/03/27 21:24
Now the app doesn’t work in the Lock Screen and barely works when open to control the volume and other basics. I feel like a key person must have left Sonos because it’s been downhill for a while now. The app development team especially.
Unreliable garbage
by eisenb11 on 2021/03/27 06:48
Boo Sonos.
I don’t have S2!!!!!!!!
by Madison Matt on 2021/03/22 05:26
Why do you keep asking me to upgrade to S2 when I only have old devices that work just fine? I’m sorry I didn’t have you pay me to brick me Play:5 and put it in landfill! Come on. Remember my decision. Why do I have to tap on a banner every week admitting that I only have old devices????
Can’t connect
by jim lehr on 2021/03/21 20:19
Why won’t
Now half my speakers don’t work.
by Lavie Rose on 2021/03/20 22:13
Ever since the upgrade half my speakers don’t work. I’ve tried rebooting and everything under the sun but nothing.
Unreliable
by maqqewcvr on 2021/03/20 19:39
Product is extremely buggy. Rooms go out. New App is required but when I download it, it says it is incompatible with my nine amps. Very disappointed in Sonos so far. I cannot even post this review without bugs!
My Sonos
by Muffie23 on 2021/03/20 19:14
Love the speakers! Wish it would pair with my Bose portable speaker so I could listen to Sonos outside also. Is this possible?
The only feature worth having is gone now
by EchoSonic on 2021/03/20 10:19
I didn’t want the Sonos system that the AV guy installed in my place of business, but once I realized that I could stream songs from my phone to the audio system I was hooked. Then came a software update and that feature vanished, I can no longer stream any music that is on my phone to the system. So now I’m taking the system out.
3 Stars
by Buenos Aires Maps Not on 2021/03/18 01:47
Not loving the forced upgrade to the latest software but I do get it. Will also be interested what pay model is coming...depending on what that looks like will render this speaker system worthless or just another streaming platform.
Do NOT update if you have S1 devices
by Wetmtnman on 2021/03/14 21:40
This is an incredibly poorly executed app. It cannot recognize my system at all and offers three graphical indicators of how to connect and none of them are like my devices. No alternative, no manual steps, just do you see buttons like these? Then if you say “no” you get a different picture with the same question and finally a third. You are stuck in an endless loop if you have a device that doesn’t look like one of the three depicted. I understand that Sonos would like me to buy their new S2 stuff. However, my 10 year old devices sound fantastic and were working flawlessly right up until I was force fed this update. What a joke. Shame on you, Sonos.
Sonos
by not hapoy with sonos on 2021/03/14 21:26
Very klunky. Doesn’t always work. VERY frustrating. Waste of money with so many other options out there.
Sonos Moving Past Corporate Idiocy?
by markbyrn on 2021/03/14 14:59
Back in early 2020, the leadership of Sonos nearly imploded the company by perversely claiming older speakers were obsolete and forcing hardware upgrades. They had to back-pedal and ended up creating this bifurcated S1 and S2 (now called Sonos app) mess. As long as the S1 is kept updated and my 11 speaker system continues to work as one system, it’s all good and the latest update appears to have removed the useless S2 reminder.
Stop destroying the brand?
by Michael T 1976 on 2021/03/14 02:51
There was a time when product quality and longevity meant something to a company, but when it comes to Sonos I fear those days have passed. Bose was once my go to for home audio, but that changed when I purchased an S1 5-6 years ago & began pairing it with other Sonos products all of which still look & sound as if they were brand new, but have now basically been put out to pasture while still in peak condition.For whatever reason I am no longer able to update the S1 app nor can I link it into a new home WiFi network being that I continuously get a notification that my S1 app, or speaker I’m not sure which, needs to be updated. Try as I might I can’t seem to accomplish this incredibly mundane task nor can I get it to function with an Ethernet cable which use to be the “if all else fails method.I had grown extremely tired of having to jump between the S1 and S2 apps to achieve functionality, but I guess even that was better than nothing which is what I have now. I’ve purchased multiple Sonos products, but I’m not sure I’m going to continue doing that anymore being at the company no longer seems to value loyal customers who provide them with repeat business.The only thing that’s obsolete here is the current business practice being employed by a once outstanding company.
Won’t buy another Sonos product
by Konabike50 on 2021/03/13 19:42
Liked the product when it came out. Not anymore. S1 and S2. What a fiasco.
Regrets
by CMM19602020 on 2021/03/11 17:09
Ever since Sonos was acquired by the big money it went downhill. Whomever came up with the bright idea of switching the whole architecture and making obsolete previous gear needs to be questioned by upper management. The incompatibility between Spotify and Sonos app is ridiculous and getting worse. Suggest the investors sell to a company who can manage the technology and customer service more competently. I’m pretty sure I’m not the only one who feels this way.
Can’t stream my own music!?!?!
by Zo187 on 2021/03/11 03:31
The fact that I cannot play iTunes purchased music on my phone with this app is ridiculous! The idea that Sonia does not work with Apple to fix this is equally unbelievable. Terrible customer experience and service! Never again.
Total Scam
by Lakewood Ranch on 2021/03/11 01:27
Purposely making products obsolete in order to make you purchase upgrades. Terrible customer service. Average audio sound. Can’t hold a candle to Bose. Also discontinued ability to play music stored on your phone as well as podcasts.
One star is too many. ZERO, IS WHAT IT’S WORTH
by MmamaLlama on 2021/03/09 16:27
The current CEO has systematically destroyed the reputation of Sonos. Spent thousands installing multiple units throughout my home to end up with something that barely loads. I used to brag up Sonos, but that is no longer the case and I barely use it anymore because this app is absolute garbage. Wonder if it’s on purpose in an attempt to push us to upgrade? No way would I purchase another Sonos after the way they’ve treated the original supporters of their products.
About as bad as it gets
by horrble product on 2021/03/07 15:40
Totally inadequate. It replaced a controller for five Sonos speakers in our home snd works with only one of them.
Best
by Juris Bunkis on 2021/03/07 13:31
Like it much better than Alexa
S1 App hangs on iPhone 12
by Scookstlmo on 2021/03/06 21:39
Pretty disappointed that my Sonos Play 5s no longer work because this app doesn’t work as advertised 👎
Annoying persistent upgrade message
by Spoontee on 2021/03/06 15:13
The S1 app takes up one third of my small screen requesting an update to S2, but very clearly tells me none of my equipment is compatible with the S2 app. Yet i have to constantly look at this. There is no way to remove the notice from every screen of the S1 app. So so so dumb. Sonos literally has gotten worse with every app update. Just stop. I want to stream music form a handful of services; i want high fidelity. You should permit downgrades to the prior app version.
Very temperamental
by Dm727 on 2021/03/05 23:14
Had Sonos for years throughout my house. One out of seven times there’s an issue and just very temperamental. Had to have somebody come by and try to figure out what’s going on. I would not recommend versus a really good wireless speaker
Disrespectful
by BKJjlk on 2021/03/04 23:54
Clearly Sonos doesn’t appreciate early adopters of their products. Constant bombardments to upgrade to S2 which doesn’t work with their older products is frankly disrespectful. This behavior will be remembered when purchasing in the future.
No longer works
by Saraphina7 on 2021/03/02 19:06
I was forced to update the app yesterday and now it no longer works at all. Just an endless loop of telling me the app needs updating, then it goes to the App Store and says it’s up to date. It’s pretty worthless now.
Was once great
by k-wid on 2021/03/02 02:09
Now hopelessly glitchy and unreliable
VERY Buggy app, frustrating and slow
by AAA SoCal on 2021/03/01 17:31
The Sonos app used to be the best! It used to work flawlessly and seamlessly. Now it is so frustrating to use because they don’t support the very expensive speakers they sell you starting a couple years after you buy them. They want you to constantly replace your speakers every couple of years, like computers, which is evil. Sonos used to be the only game in town, but now they are FAR better competitors
Goodby IPhone collection
by Magic by George! on 2021/03/01 14:45
Once used this extensively to play my iPhone playlists through Sonos throughout the house... but no longer. No streaming service means no Sonos service now. No more ability to share everyone’s playlists at parties. No more 4- star review. Why make this LESS capable?
Ok UI, bad performance
by jondiorio on 2021/02/28 23:17
Loads realllllly slowly (iPhone XS), sometimes doesn’t detect the devices when on the network, and there’s usually a few seconds lag between control action (lower volume) and it’s taking effect. [Note, I have mesh network with copper backhaul so network connectivity is not my issue.]
Sonos
by Commercial woes on 2021/02/28 22:31
Reliable, great sound... expandable
Love...!
by sfsmity on 2021/02/28 20:50
This is the best sound system ever!
Older versions were more user friendly
by Dark side Jet pack lover on 2021/02/28 17:02
The newer versions have traded functionality as well. What happened to the ability to stream music from my iPhone to the speaker. Boo.
Units keep dropping from the app
by real sergy on 2021/02/27 20:07
Several units drop from the app
Useless and infuriating
by RIP google maps users on 2021/02/27 00:20
This app doesn’t do anything you ask it to. The more you try to troubleshoot, the more issues it causes. Technology like this is designed to be seamless and instead is making me want to throw the speaker through a window. The developers should be fired for such an abysmal failure.
Stop asking me to upgrade to S2
by jsonlinter on 2021/02/26 04:06
It was incredibly disingenuous for Sonos to insult its loyal early adopters by ditching support for legacy devices and releasing a brand new S2 app just to make it worse. But what is more egregious is the fact that Sonia continually prompts you to update to S2 DESPITE THE FACT that some of the older devices on my Sonos network are not compatible. Seriously. Will not buy any of your new systems EVER because you clearly hate your customers.
Doesn’t Update Playlists
by Raven Johnson on 2021/02/25 18:00
I would have thought at the end of the year that Sonos would have changed their playlist up so that we didn’t have to listen to the same songs every single day. They didn’t. Still the same songs they’ve always had. No effort but expect people to pay a subscription. Spotify is more elite because they constantly switch up the playlists, which makes the subscription worth it. Be better Sonos.
Look at the most recent reviews...
by texasranger2762 on 2021/02/25 04:29
Worked great for years. Upgraded to the new app, constant issues. Works one day. Wont the next. Works one minute, ten minutes later....unable to connect. Downgraded to the old app and same. Pretty much abandoned what used to be a great product. Pass on sonos, you’ll thank me later.
Thanks for ruining Sonos
by Nickname 4321 on 2021/02/25 03:22
I spend hours getting 1 or 2 of my four Play5 and amps connected only to have them disappear the next day. I had all four going yesterday now there gone again.
Meh
by johnrmoran22 on 2021/02/24 04:02
Half the time I want to use my Sonos it isn’t connected to the app or the wifi then I have to go thru the connection process all over, which isn’t simple. When it does work it’s nice
One star
by pi.... off on 2021/02/23 20:38
Sonos sounds good but is cumbersome to operate. Fades in and out frequently. I wish there were earphones with the system! The system is obsolete because of updates to software support. The cost of the system should warrant a longer span of usability. I would not buy again because of short life span.
Sonos Spotify incompatible
by Zlaajh on 2021/02/23 18:53
Spotify hallways shuts down on Sonos. Saying 2 streams are playing When I am the only one in the space
Still Dissappointed
by Mikespike501 on 2021/02/22 19:51
Having to use the Sonos app to stream anything limits your selection. So if your selection doesn't fit into what sonos supplies, you are out of luck. Consider this before you buy. I wish I had known that - I would not have bought sonos.
Again.
by Hunnybee8765 on 2021/02/21 23:52
Why do I keep getting the s2reminder in the s1 app! I am so very sorry I have 13(!!!) Sonos products in my house when support is absolute crap! Stop with the update reminders in the s1app!!!
“Time to update”
by thelightbulbsun on 2021/02/21 15:58
Incredibly annoying to have a fifth of my screen real estate now devoted to a message that it’s time to update to the S2 version of this app, and I can no longer dismiss the message. I spent hundreds on equipment that still works fine and have no desire to update it. But Sonos, I hope you hear me loud and clear: when I do upgrade, the way you’ve handled this app situation has made me darn confident that I won’t be buying more equipment from Sonos.
Please make your app work with Apple Music!!!!!!
by Ccmelo on 2021/02/21 01:34
Apple Music integration stinks!!!
Really tired of the S2 upgrade banner
by Rookieraccoon on 2021/02/19 14:40
I get it, I have some old components. You’ve been reminding me of this for far too long now. Stop showing me the banner to upgrade... No reason to upgrade without 24-bit audio streaming.
Nervously Updated the App
by allibabaah on 2021/02/17 01:37
I’ve learned the lesson the hard way to wait to update apps till after reading the most recent reviews. I’ve turned off auto update and manually update when the app is either buggy or there are new features Is like to have. With the S1 update over a year ago, the reviews were not good. Most everyone, still, are having connectivity issues. I just recently added a used Play:1 I bought on eBay to my relatively older Sonos collection. In order to add the new speaker to the family, I HAD to upgrade the app. I did so nervously because I didn’t want to start having the same connectivity issues. My current issues were only minor and random and not *really* an issue. So after restoring the speaker to factory default, I had no problem connecting the speaker to my setup. All my other speakers still work fine after the app update. Phew! So no complaints here. I hate that others are having such a rough time. Hopefully Sonos support, if contacted, are of help. I have been super stoked about my Sonos system. I love grabbing my phone on my bedside table in the am and turning on my music before I even get out of bed. I have now five Play:1 speakers, two of which are part of my surround system for my tv, where I have the Beam and the subwoofer. I’m thankful and satisfied all works great even after updating the app. Side note: I’ve seen comments about not being able to play music stored on their phone. I only use Spotify, so that could be a reason I have no issues. My boyfriend, who plays music from his Apple collection has a few more connection issues than I do.
Read
by knuqles on 2021/02/15 16:19
As long as SONOS doesn’t require me to upgrade my system.. I give it 5 stars. Imagine spending 2000 dollars on sonos Gear then they make it obsolete. Well... I did buy the dedicated controller for sonos... but it was obsoleted.. 4 stars
Old SONOS struggling to work effectively
by cwabwabro on 2021/02/15 14:27
Wish I could rave about SONOS 1, but our system is struggling to maintain regular connectivity.
Great Fidelity
by Pitguy369 on 2021/02/14 15:41
You can turn this up as loud as you want, and the sound is still great.
Slick kludge (not anymore)
by BlingClosby on 2018/01/30 08:25
Update: Changed my rating from 2 stars for v. 8 to 4 stars for v. 8.3.1. Especially impressed by your response to user feedback. There is zero chance of my buying a HomePod or whatever it’s called now. Archive this: Disappointing update people. I cannot understand how you’re getting 5 star reviews from anyone who’s used the controller for any length of time. First, and forgetting the UI’s appearance for a second, the move to privilege songs over albums is misguided. Choosing an album now gives me a mountain of icons for individual songs to choose from that album. It’s unclear how to just play an album or add an album to the queue with one click or a hard press as in prior versions. Also, the Rooms navigation is awful. There used to be immediate access at the top of the screen to individual rooms. Navigating to the list now, even with the button on the bottom is aggravating. It should always be available on screen. You have complicated the controller in many ways under the guise of simplifying the look of the interface. The interface is cleaner, yes, and I don’t mind the white as others do. What bugs me is that the cleanliness of the look destroyed the ease of use that was there up to now. I don’t want to fumble around relearning how to use the controller effectively. I just want to listen to music quickly and easily. I especially want to be able to play albums quickly and easily. Looking forward to version 9.
New beginnings with the Beam
by Vettagozo on 2019/02/13 02:55
Okay... we had a 10 year old Sony 46” Bravia TV and Bose Acoustimass 15 home theater speakers run through a Sony amp. So we decided to move up to a LG 65” c8 television. Love it, but that’s another review. The Bose was great for music but was always problematic trying to get it working properly for surround sound. The Sony and Bose never really jived with each other. So as a result we seldom used it. Anyway, friends told me about Sonos speakers and since we had the new TV I decided to purchase the Beam sound bar, the sub woofer and two play 1 speakers to make a surround system for the new LG. Man it sounds great. We are very please with the system and the ease of setup and use. It is pricey when it comes to the sub woofer. However the sub really completes the system so I would say if you can swing it $$$, go for it. We chose the Beam over the larger Sonos sound bar because the Beam has a HDMI hook up with “ARC” and Alexa built in if that’s important to you. I just didn’t want a optical connection that the bigger Sonos bar only comes with. However I would guess the larger sound bar probably sounds better.??? However don’t let the size of the Sonos Beam fool you, it's impressive. Anyway I can’t wait to add more speakers to our house later on. Very satisfied customer.
Work around for 9.0?
by Velolion57 on 2018/09/01 16:59
I’ve been a Sonos user since very early on. I have two Play:1 speakers that I use as a stereo pair. I was very disappointed when the v9.0 update, which apparently enabled Air Play on the One (plus other current models), disabled the home screen controls for those of us using the legacy speakers. I’ve also experienced the same as others where the last ~20 seconds of each track would be cut off when I was playing from a locked iOS device. I keep nearly all my audio on my iPhone & iPad and generally play straight from those devices’ libraries instead of from my Mac, as the latter spends most of its time in sleep mode. Surprisingly I just accidentally got the lock screen controls re-enabled and the end-of-track cutoff seems to have gone away. For some reason one of my speakers dropped off the system and I couldn’t get it to reconnect, so I did a full-on controller reset on my iPhone. I also unplugged both speakers and then basically set my system back up, as if it was new. No idea why, but like I said this has caused the end-of-track dropout to go away and my lock screen controls to come back (even though Sonos says explicitly in their release notes that this function has gone away for those without Air Play compatible speakers). Very weird, but now my system’s back to how I’ve used and loved it for the past 6-7 years and it’s great! Hopefully some others might try this and have some luck getting full functionality back.
Would be 5 stars if I appreciated a bait and switch.
by Bob S. in Sausalito on 2020/04/15 02:03
Over the years, I have built a Sonos system with speakers throughout my home, a significant investment. I have also accumulated a library of thousands of titles, expecting to listen to my purchased music via Sonos, a functionality that made the hardware investment worthwhile. On the positive side, Sonos has gradually solved most of the bugs that would inexplicably fail to connect or randomly break connection with my WiFi or with my iphone. But the unwelcome news that Sonos would cease to play titles “on this phone” felt like a real ripoff - a classic bait and switch. It is redundant and wasteful to pay dues to a music streaming service when I already “own” the music I want to hear. Had I known that Sonos would block me from listening to my own music, I would never have invested in the system. This is why, when friends ask me whether they should buy Sonos, I now recommend rather that they purchase a set of high end Bluetooth speakers. I will be surprised if the good folks at Sonos publish this review, as it is anything but the hands-down accolade I’m sure they would prefer. But if they are serious about building consumer loyalty and serving and growing their customer base, they will thank their subscribers for their invaluable feedback and reinstate the “on this phone” functionality.
New version UI is poor. Used to be 5*
by Pctomfor on 2017/10/14 17:31
Revised 10/14 on new version. I hate the new layout. I do not find it intuitive and still struggle to figure out how to pick music to play in a particular room. Also, My favorites used to scroll vertically, making them easy to sort through as I could see many of them on the screen at the same time. Now they scroll horizontally and have huge icons, meaning I can only see one station at a time. This app used to be 5star worth and set it apart from the crowd. Original review: I seem to keep finding reasons to expand my system, it gets pretty addictive. I mostly use Pandora or other internet radio type stations. Streaming music to a speaker via Bluetooth is not the same! The speakers are more like today's smart TV's, with apps built in that run autonomously, the phone is just a remote control. Software navigation is incredibly easy and the speakers all sound amazing! I have a Play 1 in both my bedroom and home office, a Play 5 in my living room, a Playbar/Sub/Play1 surround system hooked to my Sony Bravia TV in the family room, and am waiting on a connect amp to arrive for my outdoor speakers. They can all play different stations, or group them together as needed during house parties.
Disappointed
by SMH931 on 2018/08/12 18:49
It’s a shame when you haven’t even had the chance to use the speaker and your already having problems. It just so happens that Sonos doesn’t have tech support available on the weekends to assist when the average human is needing it. I’m disappointed at the fact that I thought it would be a nice touch to bring the speaker to a bridal shower at a friends house for entertainment purposes. Connected it to the WiFi at her house, finally got everything setup and then couldn’t even use it because the speaker couldn’t just link to pandora without having my password. I couldn’t remember it to save my life. So I get it home the next day, and try to re-setup the speaker on the network in my house, thinking that this wouldn’t be so difficult according to the instruction video in the app/controller. I’ve unplugged the speaker, the router, plugged the Ethernet cable into a wireless router and the Internet box directly from the ISP, and nothing will work to have the speaker setup on my own network. The app/Controller instructs you to plug the Ethernet cable up and then wait for the mysterious green light that never comes on or to go to advanced settings which doesn’t appear anywhere in the app, or my personal favorite when the app tells you to select the SONOS wireless network that doesn’t appear. So lesson learned don’t take your Sonos anywhere and set it up unless you plan to leave it there!!! Because you won’t be able to set it up anywhere else!!!
Updated: I love Sonos. The app isn't perfect, but it's acceptable.
by philkloose on 2018/05/11 15:24
Updated: I don't know that I'll ever love the new app design but they've definitely improved it since my last 2-star review. The Sonos experience as a whole is 5 stars. I love these devices, plain and simple. Original Review: I'm split on this review, obviously. It's tempting to defiantly throw up a 1-star review and walk away without explanation but that would be unfair to a product that really is a standout. I've been a Sonos evangelist for years and years. The system has always been rock solid and the app intuitive -- flawless hardware and software. That all changed with the latest major version of the app. It's so confounding to those of us that have loved this product for years. I don't care that it's white -- stupid quibble. People can get over that. But the actual interactions I have with it while trying to play music in different rooms never seem to get easier. I eventually get what I want but it's not before cursing the new app several times for tricking me into the wrong area. I want so badly for Sonos to acknowledge their error and revert to the older-style navigation. It would be an easy 5-star review from me again.
App Needs More Features
by bevyb2000 on 2019/04/05 02:34
I love the sound I get from my speakers, but the review isn’t really about the speakers. It’s about the app, which needs some work. The ability to access multiple audio sources is great. What it is missing though are the small details that make the apps from those services it is drawing from a better option almost every time. For instance, the Pandora app lets you view songs that have already played - so, if you were away from the device and heard a new song and want to know more about it, you could check later to see what it was. With the Sonos app, if you don’t check while the song is playing you will never know. With the Books from Audible, it’s great that you can play it in multiple rooms but losing the ability to speed up the playback means I won’t use that service here. The same (or worse) with Apple podcasts. The only way to access them is via the On This Phone option. Unfortunately, it doesn’t tap into the organization that the iPhone uses and just puts everything out there in a mess so if you have multiple episodes to listen to, it’s just a huge mess. This also needs the speed up option that the regular podcast apps offer. Again, I love my speakers and the music I play on them sounds amazing. However, I really hope the app gets some good upgrades soon.
Unexpected Dissatisfaction
by hernahhhhluvsbagels on 2018/12/16 21:31
My family has been a frequent costumer of Sonos, with over 5 speakers all over our house in a variety of sizes. For the past 6 years since we’ve gotten our first speaker, the sound bar, we have been very pleased with our (expensive, yet) great quality speakers. They will cut out every now and then, most noticeable during movies, but that was only a slight annoyance compared to what we are dealing with now. Perhaps it is part of a new update (we have the latest version, so the app being outdated should not be an issue), or simply the app crashing, meaning it will be back up and running within a week hopefully. But, since this morning, Sonos has let us down. An overall irritation, disappointment, and not what we paid for! The speakers (rooms) have been unable to group, and some speakers are silent, despite the loud volume it is set on (they are also all plugged in). We could select a song or artist or radio to play, but the speaker will simply not react whatsoever. Being a loyal patron of Sonos, my family and I are frustrated and hope this issue is resolved quickly, especially with the holidays. But to those interested in purchasing one or more Sonos speakers, they have overall been a great investment for our family. We have been spoiled with these great speakers scattered around the house, making it so that when they suddenly fail to do what they are supposed to, it is especially aggravating.
Used to be great but not anymore
by Scooter 82 on 2018/07/26 20:59
The Sonos system used to be great but the latest updates have totally screwed my system. Although my ZP100 is wired, streaming radio drops out all the time when it never did before. The volume sometimes goes to zero, no input required. I haven’t been able to access the music library on my home server for years even though every other system in my house can access it. And now they’re going to disable the Sonos remote that I own because apparently they own it. I was a Sonos fan from the beginning but no more. Update: Sonos has lost their way. With each successive release of the software more features are removed. I used to be able to see Sonos on my lock screen and adjust the volume. No more. (Yes I’ve seen the remarks about having other audio programs open which I closed although I didn’t have to do this before.) I used to be able to open the app and adjust the volume with the hardware buttons but now they’re stupid buttons and need to be pressed multiple times before they recognize they’ve been pressed. Changing rooms, overly complicated now. If you’re on the fence about buying a Sonos system I recommend that you don’t do it. What was once the best sound system available, bar none, is now an also ran due to the way they’ve crippled their app and forced you off the physical remote which still worked perfectly.
Upgrade is Horrible
by Tomarti on 2017/11/23 16:59
I have owned Sonos from it’s inception. My two dozen speakers are used at my home, office and vacation home. Until now I have had ZERO complaints- only praise! In fact, I have encouraged my friends and family to buy Sonos and given the speakers as gifts - until now. The new interface is non intuitive and confusing. Actually, it is COUNTER INTUITIVE. My friends, family and office staff have turned against me for providing them a monster of a music system. I am now the one asked to tune in the music that they desire because no one can figure it out (or don’t have the time to try to figure it out). Then I embarrassingly struggle to fulfill their request, and screw it up anyway. However, not all hope is lost! Sonos, if you want me to give you the five stars that you really deserve, fire the individual in charge of this most recent downgrade. Please post a photo of them exiting the building carrying their personal items in a cardboard box. Then get the app back to the way it was, with a few interface tweaks that are intuitive. Sonos, this is the “New Coke” of the 21st Century (look it up Millennials). You can fix it!
Updates frequently break the iPad app
by disappointed_reader on 2018/09/12 04:07
The latest one simply removed the ability to play anything anywhere. Awesome! Update: one of my favorite features is that Sonos can almost never process any command without restarting the app. And even more fun, the play/pause button is unreliable after it restarts. It may be playing but only offer “play,” or it may be paused and only offer “pause.” Leaving the house and want to turn off the music on the way out the door? Better sit down, maybe pour a drink. I left the music on all night recently because of this. I left convinced that it was off after at least a minute of toggling and waiting. Silly me. One must, I guess, use multiple devices to verify that a simple “pause” command was evaluated correctly. Another great feature is the frequency of updates. I wish the updates would fix the problems, but they only seem to compound them. The annoying update notification inevitably lists something I don’t care about and then breaks some basic functionality. Whom exactly are you catering to, Sonos? Your customers? Someone else? What gives? Great, now Sonos works with all this stuff I don’t have or even want, but can’t manage any single task without a complete restart. You are optimizing for the wrong priorities. Take care of your customers or we will leave and never come back.
So far very impressed
by Sky walker929 on 2019/02/11 01:06
So far I’m very impressed with the capability of the app itself. The Sonos Playbar I bought is a dream when listening to music and watching movies. The app itself is limited but I can totally get by with what it offers for the time being. I mostly use Apple Music, Pandora and Soundcloud. So it’s kinda weird but they are apps within an app. It’s confusing to describe but it feels like second nature when navigating thru the app. Best part is while I’m playing music on the Playbar I can still watch videos on my phone so not to disrupt anyone else listening to music. I usually pop in my AirPods and watch a quick video on FB or FaceTime and the music still plays. This is probably my favorite feature. I have no regrets and I’m sure it only gets better from here. By the way the sound quality is absurdly wonderful. I hear things I usually don’t ever hear on just about anything else. I have an open concept living room and it fills the entire room effortlessly! I must purchase the subwoofer to complete the ensemble but I have to recover from the grip I just let go of on the Playbar but it is definitely in the near future!
Great When It Works
by nickrTN on 2018/07/23 21:31
We put Sonos in our new construction home three years ago, and while the concept is fantastic, we’ve had several issues in the three years since it’s installation. The two most frustrating issues have been: 1) It does not sync perfectly with the music library on the device from which you’re operating it from; for example, I tend to use my iPad Pro with my ENTIRE music library on the device in iTunes, yet there are several songs that cannot be found through the Sonos app, and after spending several hours and multiple calls to Sonos tech support they blame iTunes and threw their hands up. The music is clearly on my device yet the Sonos app can’t “see” all of the music “on this device”, very frustrating! 2) Often when we go to use the Sonos app on any of our devices (2 iPhones and 1 iPad) it cannot connect to the network and will not come up on the device, suggesting that you reboot the router. This is a hassle and inconvenience, and it happens about 50% of the time. Overall, love the concept and it’s great WHEN it works, but it’s quirks and functionality have made me question whether it was truly worth the investment we made when there are so many Bluetooth devices and streaming services available on the market.
Speakers = Amazing, App... okay
by ddm5055 on 2020/02/15 12:15
I’ve used Sonos speakers for well over 5 years now and simply love the sound and audio. High quality speakers thought your home is a game changer. The app on the other hand, could use some renovation. If you search for a popular artists name to find a specific album, you’ll be greeted with a cluster of disorganized censored albums, uncensored albums, song singles, and song features. Nothing is organized by year or date. It would be nice to be able to click an album, then have a toggle button that changes it from censored to uncensored. It would make things more user friendly. My second recommendation would be about the layout. For such a smooth speaker product line, the app seems really square and blocky. Lastly, a touch of Dark mode to make the inter interface black might just be a personal preference, however we’ve all seen the success Apple has had implementing a dark mode for their devices. It’s more pleasing on the eyes and would also make the entire app look like the logo. Again, I love the speakers, however when it takes me more than 3 minutes to find a single song (in this world of instant gratification) it doesn’t make me too happy.
Great for Audiophiles and Newbies Alike!
by st96t3h6 on 2019/06/29 19:38
I am a father of four boys and waited a long time (goodbye diapers!) to buy my home audio solution. I own five (gen 1) Ones, a Playbar and a Connect Amp and have been very happy with all of them. The Amp drives two Bose 301 outdoor speakers out by the pool and it effortlessly fills the entire yard with sound. The Playbar and two of the Ones are my “home theatre” and surprisingly provide a lot bass for the bass-starved flatscreen in our living room. The other Ones hang in our home gym, if that’s what you call a room with a treadmill and a weight bench, and provide awesome audio for those few and far between workouts. Long story short, these components provide excellent audio quality at a nice price and are modular so a guy on a budget can add pieces little by little. Pure audiophiles may snub their noses at these, but the increasing quality of audio sources make these an excellent choice for any room, situation and budget. I have a recommend Sonos products to anybody looking to get into this space at a reasonable price. The cost may be entry-level, but the quality is much greater. I can’t wait to get my Sub!
Songs on iPhone and iPad cut short
by Phlynk on 2018/05/05 04:11
When I attempt to play any iTune playlists that I’ve loaded onto either my iPhone or my iPad the first few songs will play all the way through, but eventually Sonos will begin to only play part of a song and then it will skip to the next song, playing only part of that song and then skipping to the next song, and so on from that point on. I searched online and found that hundreds of other people are having the same problem and it appears there is no resolution for it yet. Sonos support wants to blame people’s routers but I have a hard time believing that hundreds of routers are dropping their connection at about the same exact point in every song. Also, if it was my router dropping the connection then why do the first few songs of a playlist always play all the way through, but then at some point they begin skipping part way through. I think Sonos needs to swallow their pride and hire some hotshot technicians/programmers to resolve this.
Clean and simple but a little unstable
by Marghana on 2018/08/18 02:02
While the Sonos speakers themselves sound good for what they are, that quality was the second priority behind my purchase. The value in Sonos lies in the app and the SonosNet that the speakers create and cast. The system is remarkably convenient and has allowed to me enhance and rejuvenate a very good but aging setup. On this aspect alone I would contribute five stars. The rub, however, is in the application. While, for the most part, the app/SonosNet interface and communication work well, there are irritating moments of dysfunction. The problem that I most often encounter is that the app will fail to communicate with the speakers for intermittent periods of time during which I cannot remotely control the components of my system. Less often, but proportionally more irritating, is when the sound from my Sonos Connect (which I use to port my home theatre into the SonosNet) will drop out repeatedly during a Netflix binge. This usually coincides with the previous problem and the two together constitute a significant disruption to the system’s functionality. While the app works well and (for the most part) easily, small but significant interludes of instability lead me to lower my rating alongside my satisfaction.
It’s just... Okay (in app music searches kills the score)
by I TRS Gear I on 2020/02/01 18:41
Listen, you’re shoehorned into using this app; regardless of whether you like it or not. That’s the price we pay I guess, for the luxury of having some of the best sounding speakers on the market. This app has multiple functions beyond just controlling your music. It’s also the tool used for calibrating your speakers and adding new ones to the ecosystem. It handles these tasks fairly well. When it comes to navigating your music, it’s just... okay. I can fairly simply choose to play different music in different rooms, which is cool. However I noticed I regularly just end up using AirPlay instead of the app; all because the search functionality is just awful. I could go into iOS music app, search for an artist, and be delivered literally everything I want from that artist. If I do the same in this Sonos app, I often scroll until I get so frustrated not being a old to find a song or album I want that I just end up going back to AirPlay again through the iOS music app. Same frustrations go for every style of search, be it album, song, playlist... the Sonos app very rarely offers me the music I want to hear from a simple search.
AirPlay 2 failure is a dealbreaker.
by Among The Cows on 2018/08/28 21:03
I want to love my Sonos system, I really do. Unfortunately, the inability to use AirPlay 2 as intended (initiate listening session and control all aspects of playback, discovery, library manipulation etc from the individual native apps or, more importantly, assign playback location directly from iOS Control Center instead of through the slightly lacking Sonos app) is frustrating. Tried everything including a two hour “support” session with Sonos. Nothing but an admission that AirPlay is “hard to implement AND yet maintain control over the data”. I know it’s getting old to complain about but the insatiable business model focused more on how to monetize users and user’s data than simply developing a good product is getting ridiculous and it’s preventing consumers from getting what they expect and pay for. AirPlay 2 support for Airport Express is going to really hurt Sonos if they don't get this figured out quick! I just dusted off a few I had laying about. Saved me $600 (and lost Sonos the sales) since I already have good “dumb” speakers. My advice to Sonos: worry less about trying to make speakers “smart” and worry more about putting audio playback in its modern form (read:digital/streaming) first!
Great service. Horrible app
by Hjdjdjjx on 2020/03/24 03:47
The concept of Sonos is great. Adding any/all music services to 1 platform that can play through the wifi and in sync sounds amazing … If the app ever connects. I’ve had Sonos for several years and the entire time I’ve had the same problem and they haven’t seemed to fix it. The app is extremely unreliable. “Can not connect to your Sonos network” is the message of my nightmares that I see 5 times a day. I will literally turn on a station on Sonos, walk away for 5 minutes and when I come back I can’t use the app because it won’t connect. (I’ve had this problem in multiple house with different WiFi’s) The system is working because music is playing it’s just the app says it cannot connect. It’ll take me 10-15 minutes of hopping off and on the wifi and closing out the app to try an troubleshoot the problem before anything’s works. But to be honest I think that’s actually doing that thing cuz it doesn’t always work. The app is just extremely unreliable when it comes to connecting with the system. At list point I just walk away and come back in 20min to see if it’s working again. Please fix this Sonos. I will buy an entire replacement product if I find one before this is been fixed. It’s literally been happening for years...
Use to be Amazing now it is Garbage.
by Apps for nick on 2018/12/15 17:58
I have thousands of dollars worth of Sonos equipment that has turned into pile of junk because now all of a sudden things don’t work the way they use to. App is constantly loosing connection. When you change songs there is a unbelievable amount of latency now. Many times songs don’t play. They will literally go bankrupt if they don’t fix this pronto. This is their bread and butter. I even bought the latest Sonos amp, I have two play:5s with Subwoofer. I have playbar and 2 Sonos 1 in 5.1 setup with sub. I have two Sonos play:1 in bedroom. I am panicking because I have several holiday parties scheduled at my house and I am completely dependent on Sonos system. I could easily play any music I wanted from any service and I bragged about Sonos a lot. Now I am going to have to eat my words and afraid my parties are going to be ruined. My home is laterally Sonos showroom and it is definitely going to do unrepairable damage to their reputation and ruin my holiday parties. Worst part is their customer support is non existent. I called in there was an over an hour wait. Now they are closed on weekend. They make y’all claims about 24/7 support don’t believe any of that. They ask you to post in their forums and hope someone like a power user replies.
FORGET ABOUT USING YOUR IPHONE
by Papa Chem Doc on 2019/07/14 18:49
I jumped on the Sonos bandwagon back in 2013 because, at the time, the sound quality of their sound bar was better than anything I auditioned. Adding on their subwoofer and Play 3 speakers got as close to my $$$ B&W THX system as I could find. And the fact I could stream my ever growing music library from my iPhone put me over the moon. But in the last year, the honeymoon came to an end. Somewhere in the all too frequent annoying deluge of upgrades they shove at you, playback from my iPhone became problematic with frequent skips (reminiscent of my vinyl days) and queues that stop playing. After contacting Sonos they provided a work around (turn off the auto off feature on your iPhone) that worked for awhile. Now they’re removing the playback feature from your iPhone and have proposed some other (more complicated) work arounds which have so far proved unsatisfactory (their desktop controller failed to incorporate my entire music library). My question is with all the apps being developed for an iPhone and iOS, why can’t Sonos get their $&@ act together and get something that’s simple and works flawlessly. You’ll find my Sonos soundbar, subwoofer, Play 3’s (x2), bridge, Sonos connect and connect:amp in the trash. I’m done! HEOS here I come.
Wish I'd started years sooner
by BonusDad on 2018/07/25 01:41
UPDATE after July software update Very buggy, lose a star. I wouldn’t have made these changes prepping for an IPO. Taking the controls off the lock screen has ruined the user experience. Enabling in Settings doesn’t work. Half the time volume controls don’t even work when the app is active. So many more taps to make basic functions work. These reviews tend to be hyperbolic but I’m not exaggerating. Really. I’m not. I’m calm. Again. I've become a huge Sonos fan and wish I'd tried out the system years instead of mere months ago. I've dispersed four Play:1s around the house and have a Soundbar for home theater surround minus a Sub (so far). I've had zero of the problems I see in other reviews. The software is Apple quality and while not audiophile caliber the hardware is the best digital reproduction I've heard. I wish I could control the volume on my locked phone from the phone volume buttons as I can with the Apple music app, and I wish the rest of the album/playlist would play when I start with a song in the middle. Other than that, I'm totally satisfied.
Hate that you have to connect to Sonos server to do anything
by DesEnfants on 2019/12/12 22:05
There’s nothing more annoying than getting excited when your new pair of ones arrive, and the. When you try to add it to your existing beam and sub, you somehow need to sign in your account for some reason. For what!?? And if you’re going to do online integration for everything, the least you can do is have a reliable server and connections. My internet is fine, I’ve test it over and over with login to other sites via browsers, trying other apps. However despite my best efforts, when I tried the add speakers function, it gets stuck in a loading cycle for 5 mins. After rebooting my phone and trying again, I can finally get to a login page, which when I try to login, repeatedly prompt me to check my connections. My connections are fine Sonos, maybe check yours instead???? Seriously, a $1500 system all in and I can’t even set up a stupid 5.1 system without jumping through loops. GET IT FIXED! December 12, 2019. Seriously regret buying Sonos. I need a reliable speaker system, not whatever experiments you’re doing with your wireless network crap. Anyone reading this, just buy Bose and get it over with. I will not buy another sonos system again, and will probably sell mine. This is bs
Sonos Lover but...
by LTISME! on 2017/11/19 15:33
Have used sonos for seven years and really really love it. But, I hate the new app update Oct 2017. Used to be smooth and seamless but the app on my iPhone is now awkward, hard to read, difficulty finding and searching the music and get it going, difficult to get the rooms playing together, and requiring extra steps making playing music from my phone something I don't want to do anymore. If I want to change music I get up and go to my desktop. Please please change this back to what it was. Update: just got another update hoping this would fix everything and now it's worse. All my pandora stations are sorted by the date I created them and not in alphabetical order. I went to the settings to change this back to alphabetical and changing the settings does not fix the problem. I have to scroll through all of my stations and read everyone in order to find the one I want to because I do not know and do not care what date I created a station. Ugh! My sonos love is all gone.
Love Sonos...not Crazy about the app
by GTR4Dove on 2018/12/25 13:28
I have had Sonos since it was first introduced. Initial the App was easy to use and straight forward. With each update and added functionality it has gotten more confusing and less intuitive. My poor wife doesn’t even like using it anymore..... the app is packed with options, but for everyday use it is a pain. Unless you have something saved in your shortcuts, you have to rethink how to select and find music channels that I want. I consider myself somewhat technology literate and find myself pausing trying to figure out how to do things. For people who are confused easily by technology this app will drive you crazy. I know .... I hear from my wife all the time. I think Sonos needs to use the KISS methodology (keep it simple stupid ) and redesign this app and let the average person test it and not a bunch of engineers. I wish I could rate the Sonos speakers and system separately because I would give it five stars. The app needs to be easier to use for basic functionality for the technically challenge. If you make it easier to use....my wife might let me buy another speaker…
If you're not happy with Sonos - Call Support - Free & US based
by Dishaddicted on 2017/11/27 20:38
Pros: We have had Sonos for over two years. We have 13 speakers throughout our house. It is the best thing ever! Recommend it to all my friends and usually have them come over to hear the system. For those of you having connection & disconnect problems please call their US-based technical support team FOR FREE! They are incredible! They will spend as much time as necessary to get your system up and running properly including running remote diagnostics. I wish other companies had such wonderful support for their products. I understand they have FREE lifetime telephone support as long as you own their product. How great is that? Cons: Sonos keeps changing their apps. It used to be so simple and wonderful to use. Then they came out with their new version of the app which is so much more complicated and harder to find where certain menus are located. I don't understand why they have to keep relocating menus....leave well enough alone! You had a great app and menus were very easy to find. (I still highly recommend the product!)
Ease of Use = Intuitive Navigation
by CarolinaQueen003 on 2019/12/15 17:07
I hate this app so much. But I give 3 stars instead of 2 because they finally added alphabetical search to artists, albums and songs. I’m still baffled at how the overall rating is so high. The primary function of this app should be to both easily access your library of music and play it! That is not happening. Examples: 1. I add the songs from my Apple Recently Added playlist to “My Sonos” for alleged easy access. But I don’t have the option to play the music as a playlist. Navigation is My Sonos> (Recently Added) Record Cover>Play. It should be My Sonos> Recently Added> (Option to) Play or Shuffle. Compilations should also be treated like a playlist. Where’s the convenience in navigating back to a list to play each song? Why do I have to add each song to a Sonos Playlist when it already exists as a list?!? 2. I get a 1002 error message anytime I select “play” from my Apple/My Music/Songs list or directly click on a song from that list. To avoid that last error scenario I have to click on the dotted menu option beside the song title and select play now/play next/replace queue/etc...
First time Sonos buyer
by To being healthy on 2018/12/26 14:31
Let me start with the positive. The look, ease of use and the sound are all amazing. The bad. The Sonos speakers are big WiFi hogs. Had I read the reviews and Sonos users portal, I would not have purchased them. The speakers consistently drop out. All due to the WiFi network. I’ve been through three providers and the outcome is always the same. I’ve called Sonos and they work some magic, all works for about 15 minutes. Of course this is after I’ve hung up with support. The connectivity issue is all you find on the user portal. It is a major issue with Sonos, If you have more than on speaker. I have the surround setup and when it works, it is amazing. However the sub, play ones and occasionally the sound bar all drop off. If I had to guess, I’d say yesterday with all day Christmas music playing, the play ones and sub dropped off 10-15 times for 10-30 seconds. Sonos tells me the fix is a new router. Not the crappy ones you get with your internet provider. Thanks Sonos for the help. Once again had I known what I know now, I would have bought the Bose. It uses RF to link speakers and one speaker hooked to WiFi.
Fantastic product, lousy UX
by ZJazzPa on 2018/01/30 10:52
I hate to agree with another reviewer that criticized the latest update, but as a professional app developer, even I struggle with he new updated app. I have eleven Sonos products throughout my house and have been using it so long that several of my products are now obsolete. And until the controller was redesigned, I too have been a Sonos evangelist, telling anyone that would listen that they need to get rid of their stereo and get Sonos. The steps involved in performing the simplest operations now require travelling all over the app in ways that are highly non-intuitive. We have replaced our alarm clocks with Sonos units and it's a maze to turn off my daughter's alarm when school is delayed. After many, many years using the system, I now fumble and frequently put my music in the wrong room, lose queues, and struggle to get the tunes that I want. The product is great. I love having all of my music from a wide variety of sources in one place. I love being able to control music throughout my house, and yard, and workshop with one system. The sound quality is fantastic. But the new UI has to be rethought and re-redesigned.
How did we live without it
by Bluehdbike on 2017/12/14 04:14
So with all of the technology i have brought through the house this is the only thing my wife has said "how did we live without it?" And she can control it with no issue. That means it is simple (very simple). This was recommended to me by family and when I actually heard it I was hooked. It is on constantly and I am ready to expand to other rooms. Expansion is extremely easy. Love it. I have others come to the house and wonder how I always have such a wide variety of music. Hey, I have all the music on earth. I have even installed it in a local business that I deal with. They love it for the ease of changing music without having to go to one location where the old system was, just pull out the phone and make a change. Need an expansion to a new area, drop in a SONOS. Want different music in different areas, light music on the floor, rock in the repair area, just a phone or pc app away. Need the music off in the classroom, out comes the phone. So easy, so versatile.
Auto updates are a MISTAKE
by Kayakbabe yawls on 2018/12/16 20:26
Sonos discontinued the ability to use the first remote controller they made and sold without telling anyone. All customers lost the ability to use the very expensive controllers they purchased . There is a second generation controller they made which is fabulous and still works. People can visit my home and controller the music without having to let them into my wi-fi network. I have had more than enough viruses and such from letting people use my network in the past that I simply do not allow it anymore. So the ability to have a remote hardware control device is a godsend. I am super happy with it. In fact, I bought three of them. I am seriously careful about updates and the day Sonos decides to have the 2nd generation controller not be supported, will be the day I do not do anymore updates. SO.... auto update... is not for me. And the face that they are not listing exactly what is in the updates... well...that is just lazy. Since this system works over our home network with all our other devices and computers which we bank with and do other private things with... SONOS needs to tell us what is in these updates.
Update - I’m starting to get mad! New update still needs a bug fix
by Cape Ann on 2017/12/12 18:21
Update: my Sonos streams now randomly cut out when I open my iPad - not when I open the app itself (which may have been running in the background - I don’t know). I know my brother has been complaining about the same thing for the past couple of weeks, and he’s in a different state with a different ISP. It may not be the Sonos app causing the problem, but I think it is. Original review: I am not able to switch rooms in the app. The room selector will not change rooms even after I deselect a room and select another room. I am only able to change rooms if I group the room I want with another room, and then deselect the room I grouped. It happens on my iPhone 7 and iPad Pro. I am running the latest iOS, and updated Sonos controller. The room selector menu is also hard to find. Really bad. BTW, I have a 6-zone Sonos system, and have been an ardent supporter since the early days of the company.
Speakers are great this update is infuriating
by Ter Jer on 2017/11/08 03:01
This update of the app is disappointing for three reasons. First the UI has changed making it more difficult to navigate through two rooms and the primary view for your playlists and favorites only shows a handful you need to click show all to see your entire lists. Second it seems to be performing less reliably than before. Rooms are dropped the last played audio is forgotten and groupings are frequently forgotten. Finally this app insists that you register a Sonos account in order to use all the features. This is absolutely ridiculous. It was working fine without a proprietary Sonos account before there is no new feature I need that should require a Sonos account. I do not want to sign up for another account on some other companies website that can be hacked or preached or used to harvest my personal information ways that I can’t control. I would much prefer that all the information at Sonos needs to be stored locally on either one of my controllers or on some of the hardware.
DO NOT BUY Into Sonos
by Ehsa2 on 2019/07/24 16:10
Update July 2019: These Sonos idiots have decided that their hi-tech folks just can't keep up with iOS so playing music from your iToy will soon not be an option. Your options are streaming or your iTunes library on your PC: oh wait! ITunes is going away too. Grrrrr, a conspiracy? If you don't want to pay $10 a month for music you've already bought, or you want to listen music from your iToy, Sonos is NOT the way to go. I'll be looking at Bluetooth speakers. Too bad, Sonos One's have great sound, but if I can't play my iMusic library on them, I guess they'll make ok bookends. Sonos will soon be another burial in the tech cemetery: do not invest in their yesterday tech. Paired with Sonos speakers, you can sit with your iPad or iPhone is your easy chair, and select and play any music you own (if it's properly organized) and ... drum roll ... control the volume from your device. Selecting tracks and managing the queue is a breeze! The interface to iTunes for naming a music library is a bit clunky and can get out of sync if you specify more than one library on more than one PC, but if all your music is on the iPad, this is not an issue. Also, many popular streaming sources such as Pandora are supported. I just love this app!
Update - working again
by FordFanUSA on 2018/02/09 18:48
Update - Developer responded quickly and recommended I call customer service. It’s difficult for me to call customer service during their posted hours so I performed a factory reset of all speakers and decided to “start over”. Took awhile to get the first couple connected, but eventually all are connected and have been working for a few days now. Original review- New to Sonos as of December 2017. Everything worked fine for a couple weeks and then the app was nearly useless with January update. The next upgrade helped some but still really inconsistent connection between my devices and Sonos network. Right now I have 3 controllers working but my iPhone will not connect, even after multiple restarts, app re-loads, etc. When this happened previously, Sonos support told me to resubmit a diagnostic even after having submitted, twice. No luck in resolving it. I really want this to work so I hope it’s user error, but I’m going on a month now with extremely inconsistent performance by the system.
Sonos makes their App more difficult to use with each update
by Free the Heels on 2019/02/04 03:54
I used to be a fan, however the latest revisions resulted in a non-intuitive, difficult-to-use app that frustrates me every time I open it. Many of the features present in the PC and Mac Interface are simply not available in the IPAD App. In both the PC and Mac Interface, one can no longer add Pandora Stations to the list of stations - they must go into “SONOS Favorites” instead. Context-sensitive features that used to be available via the “...” link on each page have now been moved to other non-intuitive parts of the tool, or have disappeared completely. Major podcasts with hundreds of thousands or even millions of users are not available through the Sonos search feature, and they’ve been added to the “My Radio Shows” section, which is somehow confusingly distinct from the “Podcasts” section. Sonos, you had something that worked pretty well before. May I request in all seriousness that you go back to the drawing board and earnestly begin work on a rebuild, based on actual users and user groups, and flush this current version down the toilet as soon as possible?
They have totally screwed this app
by Crashes again on 2018/08/03 20:54
The last update added the functionality to connect third party devices. The problem is that adding that functionality removed the ability to control the volume using the external volume controls on the iPhone. Of course, no one told me I was making that trade off before the update or I wouldn’t have updated. HERE’S WHAT’S WORSE: while playing songs from the music app, it skips to the next song before finishing the one that’s playing. Tech support via Twitter was no help and referred me to the 800 number. I waited on hold for over 30 minutes on three different occasions. Finally, I spoke with a tech who tested the response times of all the devices on my network. Conclusion: my iPhone isn’t responding quickly enough. Solution: use the iPad. He told me that I could start music playing on my iPad and then use my iPhone as a controller. However, when I do that, the skipping returns. So, the net is that the update made things worse, tech support was difficult to reach, and nothing has been fixed. If this was just a matter of switching to a new service, I’d do it in a heartbeat. But, I have a healthy sum of money invested in Sonos hardware. Not so easy to make the switch.
Latest app update, 11.1
by Jadino2 on 2020/04/22 03:45
I just have to say Sonos is the ultimate in audio equipment and as a audio source provider. I have a very expensive and well equipped home AV system and I incorporated Sonos into my system over 6 years ago and I couldn’t be happier with their equipment and what they provide as a source for any type audio you’re interested in listening to. Now, they just stepped up their game with the latest update, 11.1. Great job Sonos. They have an excellent record of providing anyone owning their system with the best service and system updates. And, they just put out the best update yet! The new “Sonos Radio,” they added to the system control app is superb! The way it’s organized is very user friendly and not only give you all your local radio station of any genre, but also provides a large listing of suggested audio providers. The best part is they provide this service for free. All you need is their equipment, an account, and the Sonos app.
Sound is great but customer service is a disaster
by Sbeeghley on 2018/03/14 05:53
Love the sound and the app overall works well. Sonos customer service, however, is really bad. They obviously make it difficult to speak to someone or quickly resolve a problem. And they are closed on weekends. Joy. Our Sonos players are frozen as part of an update (8.4). The trouble shooting didn’t solve the problem and there is no way to play music. I guess we won’t be playing music at our dinner party tonight. I suppose this one downside of technology upgrades. Update: After 20 minutes on hold, I spoke with customer service. Went through all of the troubleshooting issues that were on the website. Didn’t solve problem. Apparently it is a hardware issue and I need to get a new modem for my Sonos system to update and function properly. It is what it is - the price of technology. My customer rep was really smart and patient, so I changed my review from 2 stars to 3 stars.
Horrible app update for a great system
by Kirk K2013 on 2017/10/31 17:23
The usability of the latest app update is just terrible. It's hard to believe this was actually green-lighted by the Sonos product team. The new UX makes it very frustrating for long time customers to figure out how to use the system in a multi (5) speaker household. It's a pain to find/select favorites, switch between speakers, etc. Other reviews have already covered the main usability challenges so I won't rehash. I trust that the Sonos product/UX team is working hard to address these issues (hopefully putting ego aside). 2 stars only for now till these serious usability problems are fixed in a subsequent update. Good luck. Previous review from ~2 years ago: ----------------------------------- The Sonos app has been much improved over the past 6 months with the latest few updates, both in terms of usability and interaction design as well as in support of additional music sources. The Sonos system itself is top notch -- smooth, uninterrupted audio play with great sound.
Amazing system, difficult app that keeps getting worse
by The Kenosha Kid on 2018/01/01 16:45
The Sonos system itself has literally no real competition, so there's nothing much to say there. If you want an integrated wireless hifi system for your house that actually works, and supports all the major streaming/storage providers it’s the only game in town. The controller app, however, is a rolling disaster that manages to keep getting worse with each subsequent redesign. The latest major update apes the design of the iOS music app but it’s just an impossibly poor fit: there are two separate “room” interfaces and you will always, inevitably, pick the wrong one for the action you want to do. Volume controls are hidden in a slide-up “now playing” card which, when expanded, hides the shortcut links to everything. Getting simple things done is like swimming through molasses: someone at Sonos needs to sit down and do some actual user testing for this stuff. The good news is that they’ve mostly ignored the OS X/windows controller applications, so the interface there is still actually usable. And like I said, it’s the only game in town so what are you gonna do?
Latest update is awful!
by mawheatley on 2017/10/20 23:15
Omg this is terrible! I wish there was a way to uninstall this latest update! We have (had!) three rooms on this system. Since the update the only way to switch off one of the rooms was to pull the power cord! What kind of control is that? And I suppose that means this room is now unusable! This really needs to be addressed - I paid a lot of money for this system! UPDATE: it has taken a little while to get used to the new UI. I will also say the the new version was a lot more temperamental with Google Wifi - because the four speakers were reaching different access points it was hit and miss. However Google recently updated Google Wifi and that made things a lot better. I also plugged one of the speakers into an access point ethernet, which creates a dedicated Sonos network, and everything is now perfect again! I've changed the review to 4 stars. I still don't like the new UI, but in all fairness the whole system really does work extremely well.
Latest update not great
by Momoftwoladies on 2019/09/11 09:43
Love the speakers, love controlling them with the app. Now the bad. The latest update made it more cumbersome. Why oh why did you move the alarm control in the latest update?!?! The former tab “more” on the far right made so much more sense than “settings” because there’s a lot more than settings under it (pun intended). Now to find the alarm function you have to go to settings->system-> and scroll way down to alarms. For someone that uses 2 of these speakers as morning alarms for my kids and frequently turns the alarms on or off and makes adjustments this is SUCH A HASSLE. After the update I struggled to find the alarm in the first place because it’s so NOT intuitive. Initially I thought the alarm control was deleted. The Alarm control is a major feature for many people using these speakers and it should be in an intuitive and convenient location. Please move the Alarm control back to an easily accessed place that doesn’t require several taps and scrolling down to find it! And IMO “More” as a menu title was more accurate of a descriptor and way better sounding than “Settings”.
Works as advertised...Great!
by gw52 on 2017/09/09 12:54
Over the past 3 years I have acquired the SONOS products to include the Play 1 and Play 5, several Connects and several SONOS Amps to control music throughout the house. It has allowed me to use some of my legacy speakers very effectively. The controller app works well but I am a tech person so easily understand some of the nuances to the features. My wife can use it well enough to play her favorites as well. I will note that as more features are added to the controller app, it gets more complicated and those technically challenged don't find it as easy to navigate the controls. Great products though and the sound can be perfectly matched to any room. One issue I discovered is that SiriusXM limits the number of simultaneous streams so if you are trying to play a channel in multiple rooms you will get a message cutting off the stream. I think their max is 2 or 3 simultaneous. Pandora works well for whole house events.
Mystifying changes to a good app
by TonyLaCT on 2017/10/16 12:16
Great product, but The latest app made bad changes to the interface for rooms management. It seems to be oriented to playing the same thing in multiple rooms but the implementation makes individual room control a gigantic pain. To switch rooms you have to uncheck one room and check the other. Oh, and If you flick The tab down rather than hitting “Done” start over. You will think unchecking a room turns off the music. It doesn’t. That may be ok, but I was so confused I wasn’t sure. Then there is this bug: In my case when unchecking dining room and checking family room (which I wanted to turn off), after hitting “Done” it kept going back to Dining room which happens to be he first name in the list. The only way I could turn off the music in the Family room was grouping both rooms and hitting off. I would trash this whole concept. Roll it back one version guys and forget this.
Average speakers terrible software
by Paper-weights on 2020/04/23 22:06
Sonos makes average speakers. They make terrible software and should seriously think out outsourcing it to someone else. They update their terrible software on a frequent basis, not to fix bugs but to introduce more bugs and take features away with each revision. This would be so bad if they didn’t lock the app and force you to upgrade their app to play songs through the software. I’ve had the product for about 2 and a half years. When I first purchased it I could play songs on my speakers. I could even play the songs I had purchased and downloaded to my device from iTunes. Now slowly but surely, with each forced update to their software, that is required to use the speakers I’ve bought and paid for, they have whittled down the sources from where you can play music. These updates have also added “features” that cause the app to stop playing music to the correct speaker, stop play music at the correct volume, or just stop playing music all together. All thanks to the glorious mandated software and it’s many forced updates. I basically have four $500 paper weights now. Buyer beware.
User interface
by solidosnaku on 2020/01/09 07:38
This app wastes so much space on useless or infrequently used items in the settings page like having a separate front page button for privacy and legal which both could easily been put under app settings but still refuse to put back alarms which is a feature many people use on a daily bases. I was originally going to wait on writing a review until after they released their fix for burying the alarms, but now that it’s out the new “shortcut” to alarms is still just as convoluted. The frustrating part is that on the settings page where alarms used to be, half of the page is blank and what is there are 7 sections that are rarely used if at all (like legal), and this wouldn’t be too big of an issue if the settings page wasn’t automatically the one page that pops up every time you open the app. If they don’t want to put alarms on the front page of settings that’s fine but at least let me change the “home page” of the app allowing it to open on the rooms page whenever I launch the app so that way I have access to the only 2 features I use more than once a year... music & alarms.
Rating Trends
67,59,58,58,52,88,96,76,55,41,63,55,120,104,59,56,56,52,42,78,74,57,50,43,50,47,86,81,42,39,42,52,57,97,81,54,37,59,64,52,60,99,50,36,33,28,45,69,57,54,37,32,43,58,77,89,56,44,36,52,43,57,70,32,47,37,34,36,58,64,40,38,30,38,26,86,0,81,45,32,30,30,55,67,36,25,41,25,33,45
All Versions
4.0
846,085 total
 5
718,108
 4
76,840
 3
20,855
 2
8,977
 1
21,305
Current Version (11.2.8)
4.0
797,023 total
 5
682,035
 4
71,107
 3
18,806
 2
7,523
 1
17,552
Version History
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