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Sonos is the wireless Home Sound System that fills as many rooms as you want with beautiful, immersive sound. Stream via WiFi. Play any song, podcast, audiobook or radio station, and enhance your TV and movie experience. Move music around your whole home. Choose what plays in any room or everywhere, and easily move music around your whole home. Everything stays in sync. Stream everything with one app. Access over 30 music services. Play on-demand Internet radio, podcasts, audiobooks, and more. Search all of them at once, and save your favorites to My Sonos. Find what you want. Fast. Simple navigation lets you quickly find and play what you want. Easily set up speakers and customize settings. Better over time. Get the best listening experience with software updates and tips for making the most of your Home Sound System.
Love my Pair of speakers
by Kee-Kee lala on 2020/05/31 14:53
I love my system. I will be adding additional pieces and getting a system for my family room. Sonos sounds much better than the Sony system that I have on my basement TV.
App inconsistent
by BW30000 on 2020/05/31 14:50
About a third of the time I get an error message that it cannot play the selected item. Everything is updated, but nothing plays. Disappointed.
Bad app
by arrogantbandit on 2020/05/31 13:57
It just randomly stops playing music at times. Then the process of getting it to play music again is a whole nother thing.
No calls?
by Capt’n Merica on 2020/05/31 01:16
New to this device, but can anyone explain to me why I cannot receive phone calls while running the Sonos on my iphone 11? Anyone that calls gets sent directly to voicemail. But if I close the app and turn off Bluetooth, I can get calls again. Currently have version 11.1 downloaded.
Pause when answering phone.
by Pug-Daddy on 2020/05/31 00:07
See subject. Why can’t it pause when you answer the phone!?!? Please!!!
It only gets better
by BertoDeida on 2020/05/30 23:39
Best sound system.
Ridiculous
by MamaOdie27 on 2020/05/30 23:13
I spent hundreds of dollars so I could listen to music that I have on my phone throughout my house, from the control of my phone. Now the “on this phone” feature has been removed. So my whole purpose of getting this system has been in vain. I’ll be eBay-ing the speakers and deleting the app.
Sonos move
by acherontia1 on 2020/05/30 23:10
I have to reestablish WiFi connection every single time I use the devise.
Sonos Amp
by Doug n Jody on 2020/05/30 21:05
Awsome amp. Easy to set up and easy to control.
Not recognizing SiriusXM
by LuluMadd on 2020/05/30 20:52
I moved a speaker to a different location and now the app won’t recognize my SiriusXM account. Also upon startup it always asks for Bluetooth connection.
Broke everything again
by Hwirnsuksisq on 2020/05/30 17:35
Sonos is nothing but headaches, all the time. See the thousands of dollars in hardware and wiring in my house to support it? Useless again. 20 minutes of debugging again and it still doesn’t work. Thanks for another update that breaks it all every time I turn around. Such a good idea, such a big investment, so much recurring frustration.
Keeps asking for airplay password
by MusicLover... on 2020/05/30 14:25
Have to reset my system every few days to get it to work. Sonos support has no idea what to do. There are forums about people having same issue. Someone needs to figure this out. VERY FRUSTRATING
Pandora & Amazon not integrated well
by haute-toddy on 2020/05/30 12:53
1. With Pandora, you open an empty menu - blank page which is pointless. First page should show actual options, stations, favorites or something useful. Please fix 2. With Amazon, the thumbs up/down says it was saved, but does NOT show it was saved on the actual thumb - either one has changed/updated to indicate a thumbs up/down. When clicking that thumb again, to make sure, still no visual cue remains. Please fix 3. The app is very slow to open on multiple devices and gets hung up sometimes Thank you
Sound is great connectivity is unacceptable
by TX paperboy on 2020/05/30 12:42
The sound of the speakers is fantastic. Alexa does not work much of the time and the wifi connection continues to drop out. Each time you shut the system down for the night and come back the next morning you have to fight with it to re sink that can take up to 20 min. What a pain. Sonos fix this.
How are the ratings so high?
by Tomj311 on 2020/05/30 04:58
The app provides a pretty terrible user experience, and the hardware is unreliable. The sound is great, yes, but I’ve never had a more unreliable wireless speaker. It’s always a crap shoot as to whether it’ll be connected when I’m ready to play some tunes. I have a Play:1 from about 3 years ago. I never have that problem with my Echo speakers on the same network.
I spent $2000 for nothing
by ShaneFranklinRogers on 2020/05/30 04:16
Terrible app that makes using their equipment unusable without updates that they cannot receive.....
Blows Bose out of the water.
by fukingA on 2020/05/29 23:32
After installing the Sonos speakers 8” in my ceiling and the Sonos amp in my Bathroom Vanity (hidden) I ha e a rock studio in my Bathroom. Quality Equipment. Thank you .
Don’t change your internet
by cghhhjju on 2020/05/29 21:11
It works great until you change your router. I couldn’t get the WiFi to connect, and customer service couldn’t either. Ridiculous!
Needs to fix bags
by ca life on 2020/05/29 20:36
I have loved Sonos for years but the last 6 months we have had a lot of problems with it working properly. Went from 5 stars to 1 star unfortunately
Music Playlist Not Working
by Louiv13 on 2020/05/29 15:42
Im unable to play my iTunes playlist? That’s really frustrating
Love my Sonos! All 8 of them!
by Houston H-town on 2020/05/29 14:15
Beautiful sound. Incredible app that keeps getting better. The only thing missing is about a dozen more! Love walking around my house and listening to seamless music or audiobooks.
How is this a released product?
by BiscuitKicker on 2020/05/28 23:38
Awful, buggy and slow. This app is so badly programmed it will knock speakers off the network just by connecting them.
Apple Music
by Barbiebirdie on 2020/05/28 21:48
It will not work consistently with Apple Music.
Great improvements
by BeadIsGood on 2020/05/28 20:07
The app has gotten much better. I still have issues with Spotify and volume levels, but that could be Spotify’s issue and not Sonos.
Totally radical
by mooreofmattie on 2020/05/28 02:30
Update 5/27/20: The latest Sonos app version for iPhone (11.1) has awful latency issues. It will oftentimes fail to bring up my playlists with the unable to browse error. Would love a fix. Original post: Sonos is awesome. The speaker sounds fantastic, great size, looks good on my bookshelf, etc. I fall asleep to music and this is perfect with the sleep timer on the app. App is very responsive and it's easy to setup. Definitely use the sound optimize feature - it adjusts according to the acoustics of the room it's in. Pretty neat. And totally 🤙🏼!!!
Old version
by Cupcakes406 on 2020/05/28 01:56
The old version worked much better before Alexa. Now music changes starts playing and will not balance the speakers. I can no longer play music that is on my phone or iPad.
Connection to Computer
by tib-dick on 2020/05/28 01:08
Often can’t control Sonos from computer since Sonos “can’t find the server”.
Sonos Rocks
by LeeTV14 on 2020/05/28 01:03
Love Sonos but wish you could still play your playlist that is in your iPhone!
Software has become very buggy and non-responsive over the years
by A1212L on 2020/05/28 00:18
What I first loved about Sonos when I bought my first speakers several years ago wasn’t necessarily the sound, it was the software. It was very responsive and simply worked. Unfortunately throughout the years, the software has become buggy and non-responsive. The improvement in the sound of the Play 5 was substantial. Kudos to you for the sound improvement. Hopefully this feedback goes back to development and they can work on improving the software. Thanks!
annoying
by rbateman99 on 2020/05/28 00:18
needs to be reset almost every time I use it - be prepared to be frustrated
Dont ever buy from this evil company
by newp22 on 2020/05/27 23:53
The app is terrible. Finally leaving a review because I cant use it. Again. And it conveniently asked to rate it. Again. Great timing. First and foremost, you have to struggle and buy brand new hardware to play your own music on it. Otherwise requires them getting a kickback from music services. The app is often very slow to respond (very unfortunate you can’t pause when you get a call and be sure it will ACTUALLY pause the music any time soon). All in all, it’s a tire fire from an evil company.
FORCED UPDATE
by Greg19444 on 2020/05/27 21:11
Did not want to install since the reviews were bad. Had automatic update turned off but update still installed. Constant drops and skips. Don’t know what happened to Sonos but they are not as good as they used to be. Software needs a complete overhaul.
I love my SONOS box and sound bar.
by Dr Fuoss on 2020/05/27 17:35
SONOS is awesome. I use it with my home stereo system and outside in the pool with the sound bar.
absolutely awful
by hsikdocndnsnajococojaha on 2020/05/27 00:01
Terrible connection range would not recommend for anything anytime. horrible.
Constant issues
by Ronny1975! on 2020/05/26 23:01
There are constant issues with audio disappearing, updates
Used to be ok. Trash now.
by name88292652 on 2020/05/26 15:08
Every time you open the app it complains about using bluetooth. Constant updates to speakers means you cant just play music when you want to. You must update first. They dropped support on the speakers so what are they even updating? The app hangs half the time and you have to close it and reopen it. Spent about 2-3k on their stuff back when it was good. Not a penny more.
Just Outstanding
by Whiskeyblues! on 2020/05/26 00:11
Get Sonos App it just works. Simple. It works when you want.
Disappointed in my investment
by Seven nations on 2020/05/25 22:26
Over the years I have gathered new Sonos devices. They sound amazing and produce amazing quality. However, when it come to playing music I often run into the reoccurring issue of skipping my song in the middle of the track. This is very frustrating because I cannot Finnish a song without it skipping the track or glitching out. SONOS can you please seek into this issue...
Inconsistent
by T8MHAS on 2020/05/25 21:16
Very inconsistent and unreliable. Sometimes dash board available on lock screen sometimes not. Will not buy anymore Sonos products.
Best app for multiple speaker
by GoodbyeNetflix on 2020/05/25 19:29
The app is awesome for Sonos. Easy to navigate and pick which of multiple music/audio platforms to play on any of multiple Sonos (or other connected) speakers. Apple should buy this company for the app plus the high quality, versatile speakers Sonos offers.
Continuously having to reboot
by Frus.trat.ed on 2020/05/25 18:23
Always having to reauthorize mymusic accounts. It’s a20 minute process every time I try to use Sonos.
How is this so highly rated?
by mschultz on 2020/05/25 17:16
This app is riddled with “quality of life” mistakes everywhere you look at it. No talented UX designer could sleep at night with the amount of user experience issues this application contains. People’s expectations are so low that a barely passable app gets this highly rated. It’s sad.
Awful
by rpgormley on 2020/05/25 15:10
Since about 6 months ago, the App constantly is crashing if you do something else on your phone and return to it. If the next update doesn’t fix this, I may consider selling off all my Sonos speakers. Very unhappy
App has gone downhill
by Policay on 2020/05/25 13:42
Very difficult to navigate. No longer support a iTunes. Was so much better a few years ago. packs a punch through their high end speakers running on wifi at reasonable prices compared to high end systems. The application is not only one of its best features but almost necessary to get the most out of the system. Very user friendly and you can access almost any source including iTunes, Pandora, Amazon Music and Spotify among others. Would highly recommend the speakers and this applications that goes with the set up.
My Sonos
by Kilmonkeykil on 2020/05/25 11:58
The Sonos Home System is great
Love the app
by Mrdjackson on 2020/05/25 05:57
The app is amazing, speakers are world class but there is a bug in the app currently that keeps skipping songs on its own in Spotify from the Sonos app.
Unreliable
by Biolearner on 2020/05/25 04:01
Unreliable connection, especially with Spotify.
Goodbye forever Sonos
by love--music on 2020/05/25 00:19
I’ve had a Sonos system from the beginning, more than 9 years ago. It all went south when they required an account so they could profit off our data, apparently paying top dollar for this system wasn’t enough. All your customers wanted to do was listen to music, not use Alexa or any other useless garbage that was the so called impetus for needing an account. I can’t even operate my system without making the latest updates. Goodbye forever and good riddance.
Speakers don’t connect anymore
by Color crimes on 2020/05/24 19:42
The speakers don’t connect anymore, maybe for a few minutes then the system loses the speakers, this has been beyond frustrating basically making the system worthless. Bummer having invested in 5 speakers.
brand new 2020 speakers drop off almost every time
by zackent on 2020/05/24 18:37
restarting usually works, but why do i have to go around the house to unplug each one every day i want to use them together ? FIX THIS SONOS! THERE IS NO EXCUSE FOR YOUR SYSTEM TO BE SO BUGGY AFTER all these years of existing. GET IT TOGETHER YOU KEEP RUINING THE VIBE
Listener
by nhatranf on 2020/05/24 18:07
Great music from stations all over the US and most of the free world!
Wish the soul create a Bluetooth speaker for outside
by Of course only positive review on 2020/05/24 17:24
Would be nice to be able to take a Bluetooth speaker outside
Change Router and You’ll be Sorry
by JamieBissonnette on 2020/05/24 14:52
You’ll figure out the procedure to bring your devices back online but the changes won’t stick and you’ll be doing them over and over again in a vicious cycle of bad code and overly complicated Sonos security.
Your the best
by randal schiller on 2020/05/24 02:20
Your the best
Enraging
by rjr4rjr4 on 2020/05/24 01:40
Every Frikking time I use my Sonos system, I am forced into a lengthy system update followed by trouble-shooting my now fouled system. Dear Sonos - Please Knock it Off! I am ready to pitch the entire kit into a lake and raise a glass of champagne to celebrate getting your crap out of my life.
Music skipping
by Cd3 beast on 2020/05/24 01:30
Apple Music melts skipping and not streaming pretty annoying
Great sound great ease of use
by brutusandbutch on 2020/05/23 23:36
The best in music.
App
by joinordie09 on 2020/05/23 21:53
I was ready to delete Sonos and sell the speakers, due to poor performance. The app kept dropping speakers and music. It’s been really consistent for the last 30-60 days. When it works properly, it is delightful, when it doesn’t, it’s infuriating.
Write review
by Jj5j on 2020/05/23 20:48
Write review so app stops asking me to rate and review!
Life Owner
by ELML23 on 2020/05/23 20:37
We love our Sonos system! We have speakers inside and outside!!! It is so easy! Our neighborhood mostly has them!
Truly a terrible and buggy app
by SharkyJohnson on 2020/05/23 18:58
$200 for a speaker (I have 7) and rarely do they show up in the app. Rarely will my app connect to my speakers. Rarely am I pleased with the way this works. It’s a shame I’ve spent so much money on this brand. I’ll be looking for another product to replace these speakers.
Great sound quality
by Secret Briya on 2020/05/23 16:57
I can’t say enough good things.
Annoying!
by Saturnguy79 on 2020/05/23 16:44
I have had enough. I have had these speakers for 2 years, and lately I need to update the app like every week. Now, one or more or my speakers just vanishes and no matter what I do I cannot get it back. I try to connect a new product, but never finds it. I try find a missing product, same result. Then, after a few days, if the stars align, my speaker just shows up to work again? But, it soon gets tired and takes another vacation. Having simple Bluetooth speakers would work much better. Or, maybe I will even go back to wires....I just want to turn on my music without a 15 minute ordeal ever 5th time. I will not be buying anymore Sonos and will be hooking the ones I have up to Cat5 cables instead.
App is very slow now, refreshes rooms every time
by MarkinBoro on 2020/05/23 16:19
I have every Sonos product known to man. The app has progressively gotten harder to use as it doesn’t seem to have a memory of what you are doing. The rooms section in particular is frustrating that it refreshes each time so you are waiting ten seconds to turn loud music down during critical toddler nap time (just a recent sensitive example!). Also, on Playbase, make it easier to switch back from Music to TV input when TV has stayed on.
Sonos
by fokrab on 2020/05/23 16:13
The best. Easy to install and maintain.
Sonos, what happened?
by Nevsf on 2020/05/23 16:05
When we first our first Sonos unit it worked fine, but ever since they switched to using an app for control, and we added 5 more units, the system has become shockingly unreliable. Players disappear, the ones that are there have lag times of several minutes... the system has become an expensive joke. Worse, Sonos has announced they’re abandoning ‘legacy’ systems, where legacy means over 3 years old, so no fixes in sight. Never again. Buy a decent off-the-grid stereo and forget all the cloud stereo nonsense. Stream from your phone and move on.
Bad Conexion terrible with Spotify
by kerbyups on 2020/05/23 14:54
It i
Unreliable and prone to break down
by Littleturkey on 2020/05/23 12:59
Sonos is great When it works. The problem is that it’s so seldom does work it is prone to drop speakers speakers disappear the app doesn’t start. I’ve had the IT people in my house six or seven times with the same issues over and over .Sonos support is of no help whatsoever if I had life to live over again I would never have purchased the speakers and wish I could return all of them. I wrote the foregoing last year and same holds true Sonos is the worst. I bought the Bose equivalent, far superior. Things haven’t changed, I wish I could throw the speakers out the window.
Sound is excellent, connectivity is tiresome
by T.jarvis321 on 2020/05/23 12:12
Love the sound and no speaker wire but every month or so I have to unplug all my speakers and rejoin my network
Hate the Ux
by Nshuusksjhgadlslndsbbssbhsjs on 2020/05/23 06:49
Hate hate hate the way they make it so hard and unintuitive to change the source of the playbar or beam. If it was playing music and the input didn't automatically change, takes forever searching too do it. Googling takes forever also. Previous version user to be so simple. Grrrrr
Sonos
by teepaz6 on 2020/05/22 20:37
The speakers and subwoofer are constantly disconnecting and the process to get it back is not easy and time consuming
Must have..
by Fernandomania on 2020/05/22 20:00
I have Sonos in my backyard . Sono’s is a must have during these summer days hanging in my pool and having BBQ’S!
No access to music
by Lillian1971!!! on 2020/05/22 16:20
I’m so mad that I can’t listen to my music off my iPhone. When I first bought Sonos it was a big selling point.
Terrible
by 253578754356 on 2020/05/22 04:31
Seems like there’s less and less capability with the app.
It's pretty good!
by ok mommy reviews 🙂 on 2020/05/22 02:01
I've always enjoyed it.🙂🙂🙂
Great Sound, small footprint.
by raydec on 2020/05/21 21:17
I’m a music lover and appreciate quality sound. To date, I’ve accumulated 11 SONOS devices and have spread throughout my home. The sound is phenomenal. It’s pure and broadcasts every instrument clearly. The bass is just right, especially if you purchase the Sub device. I couldn’t be more pleased. My most recent purchase is the new SONOS Move, a portable Wi-Fi and Bluetooth battery powered player. I can’t wait to receive it.
LOVE LOVE LOVE
by anniestarflower on 2020/05/21 20:04
I listen on my Sonos speakers pretty much all day and night... the sound quality and volume control is amazing!
Sonos sound system
by u nub on 2020/05/21 16:25
Love it
I have to keep re-adding speakers
by redsox131313131313 on 2020/05/21 15:29
I
Connection issues
by guyffg on 2020/05/21 00:11
The service was great in the beginning and has progressively gotten worse
Crashes all the time
by JWilly818 on 2020/05/20 21:23
The app crashes all the time. You will set it up and it’s going fine and all of a sudden, it’s not playing anything. Also, doesn’t work very well when using google and SiriusXM- it will sometimes say it isn’t connected and sometimes works fine.
Slow app, crashes and malfunctions constantly.
by MatthewDavid430 on 2020/05/20 14:00
I have been using Sonos for years. I love the concept, but the app keeps getting worse and worse to the point where I’m considering getting rid of Sonos. My app updates automatically but every update just seems to make the app slower, and crash more frequently. Takes an average of 14-30 seconds just for the app to open and let me do things.
Enjoy the Music I select
by Fancy Nancy72 on 2020/05/20 12:09
We have a cheese factory across the lake from us. They make whey protein and when they use the dryer it makes a lot of noise. Sooooo, I play music on my Sonos and it covers up the noise!
Struggles to connect and no longer works with Alexa
by DeadCat12 on 2020/05/20 10:15
I don’t know if it’s caused by an update or not but I cannot get it to work with Alexa anymore. This is so frustrating and defeats the purpose Of buying the Sonos one
Decent
by Nick21jada on 2020/05/20 07:20
Decent dms event
Great system
by error nicknameyaken on 2020/05/20 01:59
Love the concept of the Sonos system. Like that you can slowly add devices. App look is great setup easy to find what you need. Sometimes it freezes when trying to group or ungroup.
Like an abusive spouse
by metroporter on 2020/05/19 20:56
Really Sonos? So you’re bricking your older gen speakers & bridges? These are home fixtures, not burner phones. So, sorry folks! That ceiling fan you love? Ya, no. As of this June, you need to go buy a new one. Oh, and congratulations Sonos on launching your new in-app radio feature. You’re app is super-glitchy and constantly requiring updates... makes perfect sense you would allocate developers to launch more features when the original ones don’t work well. We’re like a battered spouse during Covid19; sadly feeling locked in on taking the abuse.
Great hardware not so great software.
by Randomstuart on 2020/05/19 17:12
Sonos hardware 5 stars. Sonos software 2 stars. I wish they would totally rebuild the app to be more intuitive.
Terrible
by Maxwell Rock on 2020/05/19 12:38
This is an absolutely awful app. Completely destroys the quality of the components by giving a genuinely lousy user experience. Crashes constantly and completely counterintuitive. UPDATE: I cannot understand how—in this day and age—Sonos continues to put out such a complete piece of garbage. Go hire a couple guys from Spotify, and call it a day. How hard is that??
XM not available on app anymore
by Tylerea on 2020/05/19 01:49
XM is not working on the app.
A house full of sound!
by Lumber 40 on 2020/05/18 22:30
Sonos has figured out how to give the do-it-yourselfer the capability to procure and set up a house full of sound, that scales up and down and that’s reliable! My first of “house full of sound” was a wired system with speakers in every room and a massive Onkyo Stereo Deck At the hub. The wiring was done during construction of the house. My second attempt was using the Bose wireless system. I was two speakers in when I confirmed that Bose has not figured it out. I love my Sonos system! I use several of the component products, including Connect-Amps for speakers that were hardwired into the house.
Good app
by theoleo 21 on 2020/05/18 20:59
Only complaint is that only some speakers are AirPlay compatible. And the application for Mac needs to be updated all the time in order to use all the features.
Very unpleasant
by e1383 on 2020/05/18 20:49
My Sonos sound bar disconnected from my Apple TV/ tv and I have never been able to reconnect t. The app is my only way to change the volume.
Update spring 2019
by Mommyoffourboys on 2020/05/18 19:34
So much harder to use. Now i have to group all tge speakers so i can use air play
Skips Songs For No Reason, Bad UI
by matt trojan on 2020/05/18 19:07
the Sonos speaker is great and sounds great, and i love how easy it is for me to play music from my phone instantly. my issues is around the app itself. very often, it will skip songs in my playlist for no reason. it’ll seamlessly skip songs, that i thankfully noticed because i know the order of songs in my playlist. this problem is really frustrating. i also have a problem with the app’s UI, it’s placement of things doesn’t make sense sometimes, and it takes too long for me to find a specific playlist of mine from Spotify. i hope Sonos can fix these issues, because they have a really great product on their hands but these problems are super annoying.
Great System!!! Great price!!
by Rickster831 on 2020/05/18 15:20
System is great and easy configuration
Review
by red badge on 2020/05/18 14:23
For the most part, Sonos is great. But there are complications with Alexa and also with adding Sirius favorites. Minor issues like that. But overall I enjoy Sonos.
Alarm doesn’t work properly
by bradpfitz on 2020/05/18 14:19
Recently (maybe since the last release), the alarm shuffles the music being played via an alarm even when it is specifically set not to do so. Even worse, it will start playing the next song for a few seconds before cutting it off and going to a different song. It is brutal to wake up to.
Sonos review
by arnt m on 2020/05/18 04:23
Good selection of music but to many abrupt commercials.
Slick kludge (not anymore)
by BlingClosby on 2018/01/30 08:25
Update: Changed my rating from 2 stars for v. 8 to 4 stars for v. 8.3.1. Especially impressed by your response to user feedback. There is zero chance of my buying a HomePod or whatever it’s called now. Archive this: Disappointing update people. I cannot understand how you’re getting 5 star reviews from anyone who’s used the controller for any length of time. First, and forgetting the UI’s appearance for a second, the move to privilege songs over albums is misguided. Choosing an album now gives me a mountain of icons for individual songs to choose from that album. It’s unclear how to just play an album or add an album to the queue with one click or a hard press as in prior versions. Also, the Rooms navigation is awful. There used to be immediate access at the top of the screen to individual rooms. Navigating to the list now, even with the button on the bottom is aggravating. It should always be available on screen. You have complicated the controller in many ways under the guise of simplifying the look of the interface. The interface is cleaner, yes, and I don’t mind the white as others do. What bugs me is that the cleanliness of the look destroyed the ease of use that was there up to now. I don’t want to fumble around relearning how to use the controller effectively. I just want to listen to music quickly and easily. I especially want to be able to play albums quickly and easily. Looking forward to version 9.
Music streaming and more
by Fogey Mike on 2017/09/18 03:38
I am an acoustic fogey: I like my mostly old CDs, and was devastated when Sony discontinued their carousel CD storage players. I wanted to be able to access my own CDs and play them in any order or combination. I wanted at least CD quality sound, and better if I could get it. I heard about Sonos from a stereo store salesman and bought the equipment necessary to play music through my stereo system. The streaming function works well enough, but storing and playing my own CDs took a large effort, involving ripping all my CDs to an external hard drive and encouraging my home wifi network to recognize that hard drive. Sonos tech support was greatly helpful in this, and I think they are the best tech support people I've ever encountered. The personal time it has taken to rip over 500 CDs is, however, substantial and painful. Yes, I know there is at least one commercial outfit that will do it for you, but the price is out of reach for me. I now have completed this task, and it works. It actually works pretty well. The Sonos system includes an indexing program, which works OK, but is maybe a little clunky. Genre classification is iffy. I needed a while to learn the ripping software, and I'm not sure I've really got it down a hundred percent, but it works. Old CDs can be problematic, in that they did not/do not have the identifiers which more recent ones have, and which indexing programs mostly rely on. I have only good things to say about Sonos overall.
Work around for 9.0?
by Velolion57 on 2018/09/01 16:59
I’ve been a Sonos user since very early on. I have two Play:1 speakers that I use as a stereo pair. I was very disappointed when the v9.0 update, which apparently enabled Air Play on the One (plus other current models), disabled the home screen controls for those of us using the legacy speakers. I’ve also experienced the same as others where the last ~20 seconds of each track would be cut off when I was playing from a locked iOS device. I keep nearly all my audio on my iPhone & iPad and generally play straight from those devices’ libraries instead of from my Mac, as the latter spends most of its time in sleep mode. Surprisingly I just accidentally got the lock screen controls re-enabled and the end-of-track cutoff seems to have gone away. For some reason one of my speakers dropped off the system and I couldn’t get it to reconnect, so I did a full-on controller reset on my iPhone. I also unplugged both speakers and then basically set my system back up, as if it was new. No idea why, but like I said this has caused the end-of-track dropout to go away and my lock screen controls to come back (even though Sonos says explicitly in their release notes that this function has gone away for those without Air Play compatible speakers). Very weird, but now my system’s back to how I’ve used and loved it for the past 6-7 years and it’s great! Hopefully some others might try this and have some luck getting full functionality back.
Would be 5 stars if I appreciated a bait and switch.
by Bob S. in Sausalito on 2020/04/15 02:03
Over the years, I have built a Sonos system with speakers throughout my home, a significant investment. I have also accumulated a library of thousands of titles, expecting to listen to my purchased music via Sonos, a functionality that made the hardware investment worthwhile. On the positive side, Sonos has gradually solved most of the bugs that would inexplicably fail to connect or randomly break connection with my WiFi or with my iphone. But the unwelcome news that Sonos would cease to play titles “on this phone” felt like a real ripoff - a classic bait and switch. It is redundant and wasteful to pay dues to a music streaming service when I already “own” the music I want to hear. Had I known that Sonos would block me from listening to my own music, I would never have invested in the system. This is why, when friends ask me whether they should buy Sonos, I now recommend rather that they purchase a set of high end Bluetooth speakers. I will be surprised if the good folks at Sonos publish this review, as it is anything but the hands-down accolade I’m sure they would prefer. But if they are serious about building consumer loyalty and serving and growing their customer base, they will thank their subscribers for their invaluable feedback and reinstate the “on this phone” functionality.
New beginnings with the Beam
by Vettagozo on 2019/02/13 02:55
Okay... we had a 10 year old Sony 46” Bravia TV and Bose Acoustimass 15 home theater speakers run through a Sony amp. So we decided to move up to a LG 65” c8 television. Love it, but that’s another review. The Bose was great for music but was always problematic trying to get it working properly for surround sound. The Sony and Bose never really jived with each other. So as a result we seldom used it. Anyway, friends told me about Sonos speakers and since we had the new TV I decided to purchase the Beam sound bar, the sub woofer and two play 1 speakers to make a surround system for the new LG. Man it sounds great. We are very please with the system and the ease of setup and use. It is pricey when it comes to the sub woofer. However the sub really completes the system so I would say if you can swing it $$$, go for it. We chose the Beam over the larger Sonos sound bar because the Beam has a HDMI hook up with “ARC” and Alexa built in if that’s important to you. I just didn’t want a optical connection that the bigger Sonos bar only comes with. However I would guess the larger sound bar probably sounds better.??? However don’t let the size of the Sonos Beam fool you, it's impressive. Anyway I can’t wait to add more speakers to our house later on. Very satisfied customer.
New version UI is poor. Used to be 5*
by Pctomfor on 2017/10/14 17:31
Revised 10/14 on new version. I hate the new layout. I do not find it intuitive and still struggle to figure out how to pick music to play in a particular room. Also, My favorites used to scroll vertically, making them easy to sort through as I could see many of them on the screen at the same time. Now they scroll horizontally and have huge icons, meaning I can only see one station at a time. This app used to be 5star worth and set it apart from the crowd. Original review: I seem to keep finding reasons to expand my system, it gets pretty addictive. I mostly use Pandora or other internet radio type stations. Streaming music to a speaker via Bluetooth is not the same! The speakers are more like today's smart TV's, with apps built in that run autonomously, the phone is just a remote control. Software navigation is incredibly easy and the speakers all sound amazing! I have a Play 1 in both my bedroom and home office, a Play 5 in my living room, a Playbar/Sub/Play1 surround system hooked to my Sony Bravia TV in the family room, and am waiting on a connect amp to arrive for my outdoor speakers. They can all play different stations, or group them together as needed during house parties.
Disappointed
by SMH931 on 2018/08/12 18:49
It’s a shame when you haven’t even had the chance to use the speaker and your already having problems. It just so happens that Sonos doesn’t have tech support available on the weekends to assist when the average human is needing it. I’m disappointed at the fact that I thought it would be a nice touch to bring the speaker to a bridal shower at a friends house for entertainment purposes. Connected it to the WiFi at her house, finally got everything setup and then couldn’t even use it because the speaker couldn’t just link to pandora without having my password. I couldn’t remember it to save my life. So I get it home the next day, and try to re-setup the speaker on the network in my house, thinking that this wouldn’t be so difficult according to the instruction video in the app/controller. I’ve unplugged the speaker, the router, plugged the Ethernet cable into a wireless router and the Internet box directly from the ISP, and nothing will work to have the speaker setup on my own network. The app/Controller instructs you to plug the Ethernet cable up and then wait for the mysterious green light that never comes on or to go to advanced settings which doesn’t appear anywhere in the app, or my personal favorite when the app tells you to select the SONOS wireless network that doesn’t appear. So lesson learned don’t take your Sonos anywhere and set it up unless you plan to leave it there!!! Because you won’t be able to set it up anywhere else!!!
App Needs More Features
by bevyb2000 on 2019/04/05 02:34
I love the sound I get from my speakers, but the review isn’t really about the speakers. It’s about the app, which needs some work. The ability to access multiple audio sources is great. What it is missing though are the small details that make the apps from those services it is drawing from a better option almost every time. For instance, the Pandora app lets you view songs that have already played - so, if you were away from the device and heard a new song and want to know more about it, you could check later to see what it was. With the Sonos app, if you don’t check while the song is playing you will never know. With the Books from Audible, it’s great that you can play it in multiple rooms but losing the ability to speed up the playback means I won’t use that service here. The same (or worse) with Apple podcasts. The only way to access them is via the On This Phone option. Unfortunately, it doesn’t tap into the organization that the iPhone uses and just puts everything out there in a mess so if you have multiple episodes to listen to, it’s just a huge mess. This also needs the speed up option that the regular podcast apps offer. Again, I love my speakers and the music I play on them sounds amazing. However, I really hope the app gets some good upgrades soon.
Unexpected Dissatisfaction
by hernahhhhluvsbagels on 2018/12/16 21:31
My family has been a frequent costumer of Sonos, with over 5 speakers all over our house in a variety of sizes. For the past 6 years since we’ve gotten our first speaker, the sound bar, we have been very pleased with our (expensive, yet) great quality speakers. They will cut out every now and then, most noticeable during movies, but that was only a slight annoyance compared to what we are dealing with now. Perhaps it is part of a new update (we have the latest version, so the app being outdated should not be an issue), or simply the app crashing, meaning it will be back up and running within a week hopefully. But, since this morning, Sonos has let us down. An overall irritation, disappointment, and not what we paid for! The speakers (rooms) have been unable to group, and some speakers are silent, despite the loud volume it is set on (they are also all plugged in). We could select a song or artist or radio to play, but the speaker will simply not react whatsoever. Being a loyal patron of Sonos, my family and I are frustrated and hope this issue is resolved quickly, especially with the holidays. But to those interested in purchasing one or more Sonos speakers, they have overall been a great investment for our family. We have been spoiled with these great speakers scattered around the house, making it so that when they suddenly fail to do what they are supposed to, it is especially aggravating.
Updated: I love Sonos. The app isn't perfect, but it's acceptable.
by philkloose on 2018/05/11 15:24
Updated: I don't know that I'll ever love the new app design but they've definitely improved it since my last 2-star review. The Sonos experience as a whole is 5 stars. I love these devices, plain and simple. Original Review: I'm split on this review, obviously. It's tempting to defiantly throw up a 1-star review and walk away without explanation but that would be unfair to a product that really is a standout. I've been a Sonos evangelist for years and years. The system has always been rock solid and the app intuitive -- flawless hardware and software. That all changed with the latest major version of the app. It's so confounding to those of us that have loved this product for years. I don't care that it's white -- stupid quibble. People can get over that. But the actual interactions I have with it while trying to play music in different rooms never seem to get easier. I eventually get what I want but it's not before cursing the new app several times for tricking me into the wrong area. I want so badly for Sonos to acknowledge their error and revert to the older-style navigation. It would be an easy 5-star review from me again.
Updates frequently break the iPad app
by disappointed_reader on 2018/09/12 04:07
The latest one simply removed the ability to play anything anywhere. Awesome! Update: one of my favorite features is that Sonos can almost never process any command without restarting the app. And even more fun, the play/pause button is unreliable after it restarts. It may be playing but only offer “play,” or it may be paused and only offer “pause.” Leaving the house and want to turn off the music on the way out the door? Better sit down, maybe pour a drink. I left the music on all night recently because of this. I left convinced that it was off after at least a minute of toggling and waiting. Silly me. One must, I guess, use multiple devices to verify that a simple “pause” command was evaluated correctly. Another great feature is the frequency of updates. I wish the updates would fix the problems, but they only seem to compound them. The annoying update notification inevitably lists something I don’t care about and then breaks some basic functionality. Whom exactly are you catering to, Sonos? Your customers? Someone else? What gives? Great, now Sonos works with all this stuff I don’t have or even want, but can’t manage any single task without a complete restart. You are optimizing for the wrong priorities. Take care of your customers or we will leave and never come back.
Used to be great but not anymore
by Scooter 82 on 2018/07/26 20:59
The Sonos system used to be great but the latest updates have totally screwed my system. Although my ZP100 is wired, streaming radio drops out all the time when it never did before. The volume sometimes goes to zero, no input required. I haven’t been able to access the music library on my home server for years even though every other system in my house can access it. And now they’re going to disable the Sonos remote that I own because apparently they own it. I was a Sonos fan from the beginning but no more. Update: Sonos has lost their way. With each successive release of the software more features are removed. I used to be able to see Sonos on my lock screen and adjust the volume. No more. (Yes I’ve seen the remarks about having other audio programs open which I closed although I didn’t have to do this before.) I used to be able to open the app and adjust the volume with the hardware buttons but now they’re stupid buttons and need to be pressed multiple times before they recognize they’ve been pressed. Changing rooms, overly complicated now. If you’re on the fence about buying a Sonos system I recommend that you don’t do it. What was once the best sound system available, bar none, is now an also ran due to the way they’ve crippled their app and forced you off the physical remote which still worked perfectly.
Great When It Works
by nickrTN on 2018/07/23 21:31
We put Sonos in our new construction home three years ago, and while the concept is fantastic, we’ve had several issues in the three years since it’s installation. The two most frustrating issues have been: 1) It does not sync perfectly with the music library on the device from which you’re operating it from; for example, I tend to use my iPad Pro with my ENTIRE music library on the device in iTunes, yet there are several songs that cannot be found through the Sonos app, and after spending several hours and multiple calls to Sonos tech support they blame iTunes and threw their hands up. The music is clearly on my device yet the Sonos app can’t “see” all of the music “on this device”, very frustrating! 2) Often when we go to use the Sonos app on any of our devices (2 iPhones and 1 iPad) it cannot connect to the network and will not come up on the device, suggesting that you reboot the router. This is a hassle and inconvenience, and it happens about 50% of the time. Overall, love the concept and it’s great WHEN it works, but it’s quirks and functionality have made me question whether it was truly worth the investment we made when there are so many Bluetooth devices and streaming services available on the market.
Speakers = Amazing, App... okay
by ddm5055 on 2020/02/15 12:15
I’ve used Sonos speakers for well over 5 years now and simply love the sound and audio. High quality speakers thought your home is a game changer. The app on the other hand, could use some renovation. If you search for a popular artists name to find a specific album, you’ll be greeted with a cluster of disorganized censored albums, uncensored albums, song singles, and song features. Nothing is organized by year or date. It would be nice to be able to click an album, then have a toggle button that changes it from censored to uncensored. It would make things more user friendly. My second recommendation would be about the layout. For such a smooth speaker product line, the app seems really square and blocky. Lastly, a touch of Dark mode to make the inter interface black might just be a personal preference, however we’ve all seen the success Apple has had implementing a dark mode for their devices. It’s more pleasing on the eyes and would also make the entire app look like the logo. Again, I love the speakers, however when it takes me more than 3 minutes to find a single song (in this world of instant gratification) it doesn’t make me too happy.
Upgrade is Horrible
by Tomarti on 2017/11/23 16:59
I have owned Sonos from it’s inception. My two dozen speakers are used at my home, office and vacation home. Until now I have had ZERO complaints- only praise! In fact, I have encouraged my friends and family to buy Sonos and given the speakers as gifts - until now. The new interface is non intuitive and confusing. Actually, it is COUNTER INTUITIVE. My friends, family and office staff have turned against me for providing them a monster of a music system. I am now the one asked to tune in the music that they desire because no one can figure it out (or don’t have the time to try to figure it out). Then I embarrassingly struggle to fulfill their request, and screw it up anyway. However, not all hope is lost! Sonos, if you want me to give you the five stars that you really deserve, fire the individual in charge of this most recent downgrade. Please post a photo of them exiting the building carrying their personal items in a cardboard box. Then get the app back to the way it was, with a few interface tweaks that are intuitive. Sonos, this is the “New Coke” of the 21st Century (look it up Millennials). You can fix it!
So far very impressed
by Sky walker929 on 2019/02/11 01:06
So far I’m very impressed with the capability of the app itself. The Sonos Playbar I bought is a dream when listening to music and watching movies. The app itself is limited but I can totally get by with what it offers for the time being. I mostly use Apple Music, Pandora and Soundcloud. So it’s kinda weird but they are apps within an app. It’s confusing to describe but it feels like second nature when navigating thru the app. Best part is while I’m playing music on the Playbar I can still watch videos on my phone so not to disrupt anyone else listening to music. I usually pop in my AirPods and watch a quick video on FB or FaceTime and the music still plays. This is probably my favorite feature. I have no regrets and I’m sure it only gets better from here. By the way the sound quality is absurdly wonderful. I hear things I usually don’t ever hear on just about anything else. I have an open concept living room and it fills the entire room effortlessly! I must purchase the subwoofer to complete the ensemble but I have to recover from the grip I just let go of on the Playbar but it is definitely in the near future!
Upgrade is horrible
by Superjox on 2017/11/19 12:29
The Sonos system is fantastic and the speakers high quality. I have owned them from the beginning and have 7 speakers and 3 amps and constantly telling my friends to get Sonos. HOWEVER; the app has always been somewhat of an issues. For year the community has been asking for a better volume adjustment that is more precise yet we never got it - check online message boards. It was a pleading request but on deaf ears. The latest upgrade is another example of the software side of the house not understanding their users desire for simplicity. I’m sure there is a lot of complexity behind the scenes that make it all work but there is tremendous value in making that invisible to the user. The new upgrade is not intuitive at all and has lost its ease of use. It’s a shame that I have to use the app to control what is otherwise a great sound system. On top of the poor user experience in the app there is no Apple Watch version. I am using a 3rd party called Zone Play to operate my speakers in my watch. It works but why isn’t there a simple version for watch 2 years after its intro. I always thought Apple should have bought this company but now with Home Pod coming out soon I guess it’s only wishful thinking. Sonos leadership needs to hear their most ardent supporters and fix this app and the way we operate out substantial investment
Clean and simple but a little unstable
by Marghana on 2018/08/18 02:02
While the Sonos speakers themselves sound good for what they are, that quality was the second priority behind my purchase. The value in Sonos lies in the app and the SonosNet that the speakers create and cast. The system is remarkably convenient and has allowed to me enhance and rejuvenate a very good but aging setup. On this aspect alone I would contribute five stars. The rub, however, is in the application. While, for the most part, the app/SonosNet interface and communication work well, there are irritating moments of dysfunction. The problem that I most often encounter is that the app will fail to communicate with the speakers for intermittent periods of time during which I cannot remotely control the components of my system. Less often, but proportionally more irritating, is when the sound from my Sonos Connect (which I use to port my home theatre into the SonosNet) will drop out repeatedly during a Netflix binge. This usually coincides with the previous problem and the two together constitute a significant disruption to the system’s functionality. While the app works well and (for the most part) easily, small but significant interludes of instability lead me to lower my rating alongside my satisfaction.
Great for Audiophiles and Newbies Alike!
by st96t3h6 on 2019/06/29 19:38
I am a father of four boys and waited a long time (goodbye diapers!) to buy my home audio solution. I own five (gen 1) Ones, a Playbar and a Connect Amp and have been very happy with all of them. The Amp drives two Bose 301 outdoor speakers out by the pool and it effortlessly fills the entire yard with sound. The Playbar and two of the Ones are my “home theatre” and surprisingly provide a lot bass for the bass-starved flatscreen in our living room. The other Ones hang in our home gym, if that’s what you call a room with a treadmill and a weight bench, and provide awesome audio for those few and far between workouts. Long story short, these components provide excellent audio quality at a nice price and are modular so a guy on a budget can add pieces little by little. Pure audiophiles may snub their noses at these, but the increasing quality of audio sources make these an excellent choice for any room, situation and budget. I have a recommend Sonos products to anybody looking to get into this space at a reasonable price. The cost may be entry-level, but the quality is much greater. I can’t wait to get my Sub!
It’s just... Okay (in app music searches kills the score)
by I TRS Gear I on 2020/02/01 18:41
Listen, you’re shoehorned into using this app; regardless of whether you like it or not. That’s the price we pay I guess, for the luxury of having some of the best sounding speakers on the market. This app has multiple functions beyond just controlling your music. It’s also the tool used for calibrating your speakers and adding new ones to the ecosystem. It handles these tasks fairly well. When it comes to navigating your music, it’s just... okay. I can fairly simply choose to play different music in different rooms, which is cool. However I noticed I regularly just end up using AirPlay instead of the app; all because the search functionality is just awful. I could go into iOS music app, search for an artist, and be delivered literally everything I want from that artist. If I do the same in this Sonos app, I often scroll until I get so frustrated not being a old to find a song or album I want that I just end up going back to AirPlay again through the iOS music app. Same frustrations go for every style of search, be it album, song, playlist... the Sonos app very rarely offers me the music I want to hear from a simple search.
Great service. Horrible app
by Hjdjdjjx on 2020/03/24 03:47
The concept of Sonos is great. Adding any/all music services to 1 platform that can play through the wifi and in sync sounds amazing … If the app ever connects. I’ve had Sonos for several years and the entire time I’ve had the same problem and they haven’t seemed to fix it. The app is extremely unreliable. “Can not connect to your Sonos network” is the message of my nightmares that I see 5 times a day. I will literally turn on a station on Sonos, walk away for 5 minutes and when I come back I can’t use the app because it won’t connect. (I’ve had this problem in multiple house with different WiFi’s) The system is working because music is playing it’s just the app says it cannot connect. It’ll take me 10-15 minutes of hopping off and on the wifi and closing out the app to try an troubleshoot the problem before anything’s works. But to be honest I think that’s actually doing that thing cuz it doesn’t always work. The app is just extremely unreliable when it comes to connecting with the system. At list point I just walk away and come back in 20min to see if it’s working again. Please fix this Sonos. I will buy an entire replacement product if I find one before this is been fixed. It’s literally been happening for years...
Wish I'd started years sooner
by BonusDad on 2018/07/25 01:41
UPDATE after July software update Very buggy, lose a star. I wouldn’t have made these changes prepping for an IPO. Taking the controls off the lock screen has ruined the user experience. Enabling in Settings doesn’t work. Half the time volume controls don’t even work when the app is active. So many more taps to make basic functions work. These reviews tend to be hyperbolic but I’m not exaggerating. Really. I’m not. I’m calm. Again. I've become a huge Sonos fan and wish I'd tried out the system years instead of mere months ago. I've dispersed four Play:1s around the house and have a Soundbar for home theater surround minus a Sub (so far). I've had zero of the problems I see in other reviews. The software is Apple quality and while not audiophile caliber the hardware is the best digital reproduction I've heard. I wish I could control the volume on my locked phone from the phone volume buttons as I can with the Apple music app, and I wish the rest of the album/playlist would play when I start with a song in the middle. Other than that, I'm totally satisfied.
AirPlay 2 failure is a dealbreaker.
by Among The Cows on 2018/08/28 21:03
I want to love my Sonos system, I really do. Unfortunately, the inability to use AirPlay 2 as intended (initiate listening session and control all aspects of playback, discovery, library manipulation etc from the individual native apps or, more importantly, assign playback location directly from iOS Control Center instead of through the slightly lacking Sonos app) is frustrating. Tried everything including a two hour “support” session with Sonos. Nothing but an admission that AirPlay is “hard to implement AND yet maintain control over the data”. I know it’s getting old to complain about but the insatiable business model focused more on how to monetize users and user’s data than simply developing a good product is getting ridiculous and it’s preventing consumers from getting what they expect and pay for. AirPlay 2 support for Airport Express is going to really hurt Sonos if they don't get this figured out quick! I just dusted off a few I had laying about. Saved me $600 (and lost Sonos the sales) since I already have good “dumb” speakers. My advice to Sonos: worry less about trying to make speakers “smart” and worry more about putting audio playback in its modern form (read:digital/streaming) first!
If you're not happy with Sonos - Call Support - Free & US based
by Dishaddicted on 2017/11/27 20:38
Pros: We have had Sonos for over two years. We have 13 speakers throughout our house. It is the best thing ever! Recommend it to all my friends and usually have them come over to hear the system. For those of you having connection & disconnect problems please call their US-based technical support team FOR FREE! They are incredible! They will spend as much time as necessary to get your system up and running properly including running remote diagnostics. I wish other companies had such wonderful support for their products. I understand they have FREE lifetime telephone support as long as you own their product. How great is that? Cons: Sonos keeps changing their apps. It used to be so simple and wonderful to use. Then they came out with their new version of the app which is so much more complicated and harder to find where certain menus are located. I don't understand why they have to keep relocating menus....leave well enough alone! You had a great app and menus were very easy to find. (I still highly recommend the product!)
Hate that you have to connect to Sonos server to do anything
by DesEnfants on 2019/12/12 22:05
There’s nothing more annoying than getting excited when your new pair of ones arrive, and the. When you try to add it to your existing beam and sub, you somehow need to sign in your account for some reason. For what!?? And if you’re going to do online integration for everything, the least you can do is have a reliable server and connections. My internet is fine, I’ve test it over and over with login to other sites via browsers, trying other apps. However despite my best efforts, when I tried the add speakers function, it gets stuck in a loading cycle for 5 mins. After rebooting my phone and trying again, I can finally get to a login page, which when I try to login, repeatedly prompt me to check my connections. My connections are fine Sonos, maybe check yours instead???? Seriously, a $1500 system all in and I can’t even set up a stupid 5.1 system without jumping through loops. GET IT FIXED! December 12, 2019. Seriously regret buying Sonos. I need a reliable speaker system, not whatever experiments you’re doing with your wireless network crap. Anyone reading this, just buy Bose and get it over with. I will not buy another sonos system again, and will probably sell mine. This is bs
Sonos Lover but...
by LTISME! on 2017/11/19 15:33
Have used sonos for seven years and really really love it. But, I hate the new app update Oct 2017. Used to be smooth and seamless but the app on my iPhone is now awkward, hard to read, difficulty finding and searching the music and get it going, difficult to get the rooms playing together, and requiring extra steps making playing music from my phone something I don't want to do anymore. If I want to change music I get up and go to my desktop. Please please change this back to what it was. Update: just got another update hoping this would fix everything and now it's worse. All my pandora stations are sorted by the date I created them and not in alphabetical order. I went to the settings to change this back to alphabetical and changing the settings does not fix the problem. I have to scroll through all of my stations and read everyone in order to find the one I want to because I do not know and do not care what date I created a station. Ugh! My sonos love is all gone.
Fantastic product, lousy UX
by ZJazzPa on 2018/01/30 10:52
I hate to agree with another reviewer that criticized the latest update, but as a professional app developer, even I struggle with he new updated app. I have eleven Sonos products throughout my house and have been using it so long that several of my products are now obsolete. And until the controller was redesigned, I too have been a Sonos evangelist, telling anyone that would listen that they need to get rid of their stereo and get Sonos. The steps involved in performing the simplest operations now require travelling all over the app in ways that are highly non-intuitive. We have replaced our alarm clocks with Sonos units and it's a maze to turn off my daughter's alarm when school is delayed. After many, many years using the system, I now fumble and frequently put my music in the wrong room, lose queues, and struggle to get the tunes that I want. The product is great. I love having all of my music from a wide variety of sources in one place. I love being able to control music throughout my house, and yard, and workshop with one system. The sound quality is fantastic. But the new UI has to be rethought and re-redesigned.
Ease of Use = Intuitive Navigation
by CarolinaQueen003 on 2019/12/15 17:07
I hate this app so much. But I give 3 stars instead of 2 because they finally added alphabetical search to artists, albums and songs. I’m still baffled at how the overall rating is so high. The primary function of this app should be to both easily access your library of music and play it! That is not happening. Examples: 1. I add the songs from my Apple Recently Added playlist to “My Sonos” for alleged easy access. But I don’t have the option to play the music as a playlist. Navigation is My Sonos> (Recently Added) Record Cover>Play. It should be My Sonos> Recently Added> (Option to) Play or Shuffle. Compilations should also be treated like a playlist. Where’s the convenience in navigating back to a list to play each song? Why do I have to add each song to a Sonos Playlist when it already exists as a list?!? 2. I get a 1002 error message anytime I select “play” from my Apple/My Music/Songs list or directly click on a song from that list. To avoid that last error scenario I have to click on the dotted menu option beside the song title and select play now/play next/replace queue/etc...
First time Sonos buyer
by To being healthy on 2018/12/26 14:31
Let me start with the positive. The look, ease of use and the sound are all amazing. The bad. The Sonos speakers are big WiFi hogs. Had I read the reviews and Sonos users portal, I would not have purchased them. The speakers consistently drop out. All due to the WiFi network. I’ve been through three providers and the outcome is always the same. I’ve called Sonos and they work some magic, all works for about 15 minutes. Of course this is after I’ve hung up with support. The connectivity issue is all you find on the user portal. It is a major issue with Sonos, If you have more than on speaker. I have the surround setup and when it works, it is amazing. However the sub, play ones and occasionally the sound bar all drop off. If I had to guess, I’d say yesterday with all day Christmas music playing, the play ones and sub dropped off 10-15 times for 10-30 seconds. Sonos tells me the fix is a new router. Not the crappy ones you get with your internet provider. Thanks Sonos for the help. Once again had I known what I know now, I would have bought the Bose. It uses RF to link speakers and one speaker hooked to WiFi.
Use to be Amazing now it is Garbage.
by Apps for nick on 2018/12/15 17:58
I have thousands of dollars worth of Sonos equipment that has turned into pile of junk because now all of a sudden things don’t work the way they use to. App is constantly loosing connection. When you change songs there is a unbelievable amount of latency now. Many times songs don’t play. They will literally go bankrupt if they don’t fix this pronto. This is their bread and butter. I even bought the latest Sonos amp, I have two play:5s with Subwoofer. I have playbar and 2 Sonos 1 in 5.1 setup with sub. I have two Sonos play:1 in bedroom. I am panicking because I have several holiday parties scheduled at my house and I am completely dependent on Sonos system. I could easily play any music I wanted from any service and I bragged about Sonos a lot. Now I am going to have to eat my words and afraid my parties are going to be ruined. My home is laterally Sonos showroom and it is definitely going to do unrepairable damage to their reputation and ruin my holiday parties. Worst part is their customer support is non existent. I called in there was an over an hour wait. Now they are closed on weekend. They make y’all claims about 24/7 support don’t believe any of that. They ask you to post in their forums and hope someone like a power user replies.
FORGET ABOUT USING YOUR IPHONE
by Papa Chem Doc on 2019/07/14 18:49
I jumped on the Sonos bandwagon back in 2013 because, at the time, the sound quality of their sound bar was better than anything I auditioned. Adding on their subwoofer and Play 3 speakers got as close to my $$$ B&W THX system as I could find. And the fact I could stream my ever growing music library from my iPhone put me over the moon. But in the last year, the honeymoon came to an end. Somewhere in the all too frequent annoying deluge of upgrades they shove at you, playback from my iPhone became problematic with frequent skips (reminiscent of my vinyl days) and queues that stop playing. After contacting Sonos they provided a work around (turn off the auto off feature on your iPhone) that worked for awhile. Now they’re removing the playback feature from your iPhone and have proposed some other (more complicated) work arounds which have so far proved unsatisfactory (their desktop controller failed to incorporate my entire music library). My question is with all the apps being developed for an iPhone and iOS, why can’t Sonos get their $&@ act together and get something that’s simple and works flawlessly. You’ll find my Sonos soundbar, subwoofer, Play 3’s (x2), bridge, Sonos connect and connect:amp in the trash. I’m done! HEOS here I come.
Love Sonos...not Crazy about the app
by GTR4Dove on 2018/12/25 13:28
I have had Sonos since it was first introduced. Initial the App was easy to use and straight forward. With each update and added functionality it has gotten more confusing and less intuitive. My poor wife doesn’t even like using it anymore..... the app is packed with options, but for everyday use it is a pain. Unless you have something saved in your shortcuts, you have to rethink how to select and find music channels that I want. I consider myself somewhat technology literate and find myself pausing trying to figure out how to do things. For people who are confused easily by technology this app will drive you crazy. I know .... I hear from my wife all the time. I think Sonos needs to use the KISS methodology (keep it simple stupid ) and redesign this app and let the average person test it and not a bunch of engineers. I wish I could rate the Sonos speakers and system separately because I would give it five stars. The app needs to be easier to use for basic functionality for the technically challenge. If you make it easier to use....my wife might let me buy another speaker…
Songs on iPhone and iPad cut short
by Phlynk on 2018/05/05 04:11
When I attempt to play any iTune playlists that I’ve loaded onto either my iPhone or my iPad the first few songs will play all the way through, but eventually Sonos will begin to only play part of a song and then it will skip to the next song, playing only part of that song and then skipping to the next song, and so on from that point on. I searched online and found that hundreds of other people are having the same problem and it appears there is no resolution for it yet. Sonos support wants to blame people’s routers but I have a hard time believing that hundreds of routers are dropping their connection at about the same exact point in every song. Also, if it was my router dropping the connection then why do the first few songs of a playlist always play all the way through, but then at some point they begin skipping part way through. I think Sonos needs to swallow their pride and hire some hotshot technicians/programmers to resolve this.
How did we live without it
by Bluehdbike on 2017/12/14 04:14
So with all of the technology i have brought through the house this is the only thing my wife has said "how did we live without it?" And she can control it with no issue. That means it is simple (very simple). This was recommended to me by family and when I actually heard it I was hooked. It is on constantly and I am ready to expand to other rooms. Expansion is extremely easy. Love it. I have others come to the house and wonder how I always have such a wide variety of music. Hey, I have all the music on earth. I have even installed it in a local business that I deal with. They love it for the ease of changing music without having to go to one location where the old system was, just pull out the phone and make a change. Need an expansion to a new area, drop in a SONOS. Want different music in different areas, light music on the floor, rock in the repair area, just a phone or pc app away. Need the music off in the classroom, out comes the phone. So easy, so versatile.
Speakers are great this update is infuriating
by Ter Jer on 2017/11/08 03:01
This update of the app is disappointing for three reasons. First the UI has changed making it more difficult to navigate through two rooms and the primary view for your playlists and favorites only shows a handful you need to click show all to see your entire lists. Second it seems to be performing less reliably than before. Rooms are dropped the last played audio is forgotten and groupings are frequently forgotten. Finally this app insists that you register a Sonos account in order to use all the features. This is absolutely ridiculous. It was working fine without a proprietary Sonos account before there is no new feature I need that should require a Sonos account. I do not want to sign up for another account on some other companies website that can be hacked or preached or used to harvest my personal information ways that I can’t control. I would much prefer that all the information at Sonos needs to be stored locally on either one of my controllers or on some of the hardware.
Auto updates are a MISTAKE
by Kayakbabe yawls on 2018/12/16 20:26
Sonos discontinued the ability to use the first remote controller they made and sold without telling anyone. All customers lost the ability to use the very expensive controllers they purchased . There is a second generation controller they made which is fabulous and still works. People can visit my home and controller the music without having to let them into my wi-fi network. I have had more than enough viruses and such from letting people use my network in the past that I simply do not allow it anymore. So the ability to have a remote hardware control device is a godsend. I am super happy with it. In fact, I bought three of them. I am seriously careful about updates and the day Sonos decides to have the 2nd generation controller not be supported, will be the day I do not do anymore updates. SO.... auto update... is not for me. And the face that they are not listing exactly what is in the updates... well...that is just lazy. Since this system works over our home network with all our other devices and computers which we bank with and do other private things with... SONOS needs to tell us what is in these updates.
DO NOT BUY Into Sonos
by Ehsa2 on 2019/07/24 16:10
Update July 2019: These Sonos idiots have decided that their hi-tech folks just can't keep up with iOS so playing music from your iToy will soon not be an option. Your options are streaming or your iTunes library on your PC: oh wait! ITunes is going away too. Grrrrr, a conspiracy? If you don't want to pay $10 a month for music you've already bought, or you want to listen music from your iToy, Sonos is NOT the way to go. I'll be looking at Bluetooth speakers. Too bad, Sonos One's have great sound, but if I can't play my iMusic library on them, I guess they'll make ok bookends. Sonos will soon be another burial in the tech cemetery: do not invest in their yesterday tech. Paired with Sonos speakers, you can sit with your iPad or iPhone is your easy chair, and select and play any music you own (if it's properly organized) and ... drum roll ... control the volume from your device. Selecting tracks and managing the queue is a breeze! The interface to iTunes for naming a music library is a bit clunky and can get out of sync if you specify more than one library on more than one PC, but if all your music is on the iPad, this is not an issue. Also, many popular streaming sources such as Pandora are supported. I just love this app!
Update - working again
by FordFanUSA on 2018/02/09 18:48
Update - Developer responded quickly and recommended I call customer service. It’s difficult for me to call customer service during their posted hours so I performed a factory reset of all speakers and decided to “start over”. Took awhile to get the first couple connected, but eventually all are connected and have been working for a few days now. Original review- New to Sonos as of December 2017. Everything worked fine for a couple weeks and then the app was nearly useless with January update. The next upgrade helped some but still really inconsistent connection between my devices and Sonos network. Right now I have 3 controllers working but my iPhone will not connect, even after multiple restarts, app re-loads, etc. When this happened previously, Sonos support told me to resubmit a diagnostic even after having submitted, twice. No luck in resolving it. I really want this to work so I hope it’s user error, but I’m going on a month now with extremely inconsistent performance by the system.
Sonos makes their App more difficult to use with each update
by Free the Heels on 2019/02/04 03:54
I used to be a fan, however the latest revisions resulted in a non-intuitive, difficult-to-use app that frustrates me every time I open it. Many of the features present in the PC and Mac Interface are simply not available in the IPAD App. In both the PC and Mac Interface, one can no longer add Pandora Stations to the list of stations - they must go into “SONOS Favorites” instead. Context-sensitive features that used to be available via the “...” link on each page have now been moved to other non-intuitive parts of the tool, or have disappeared completely. Major podcasts with hundreds of thousands or even millions of users are not available through the Sonos search feature, and they’ve been added to the “My Radio Shows” section, which is somehow confusingly distinct from the “Podcasts” section. Sonos, you had something that worked pretty well before. May I request in all seriousness that you go back to the drawing board and earnestly begin work on a rebuild, based on actual users and user groups, and flush this current version down the toilet as soon as possible?
They have totally screwed this app
by Crashes again on 2018/08/03 20:54
The last update added the functionality to connect third party devices. The problem is that adding that functionality removed the ability to control the volume using the external volume controls on the iPhone. Of course, no one told me I was making that trade off before the update or I wouldn’t have updated. HERE’S WHAT’S WORSE: while playing songs from the music app, it skips to the next song before finishing the one that’s playing. Tech support via Twitter was no help and referred me to the 800 number. I waited on hold for over 30 minutes on three different occasions. Finally, I spoke with a tech who tested the response times of all the devices on my network. Conclusion: my iPhone isn’t responding quickly enough. Solution: use the iPad. He told me that I could start music playing on my iPad and then use my iPhone as a controller. However, when I do that, the skipping returns. So, the net is that the update made things worse, tech support was difficult to reach, and nothing has been fixed. If this was just a matter of switching to a new service, I’d do it in a heartbeat. But, I have a healthy sum of money invested in Sonos hardware. Not so easy to make the switch.
Update - I’m starting to get mad! New update still needs a bug fix
by Cape Ann on 2017/12/12 18:21
Update: my Sonos streams now randomly cut out when I open my iPad - not when I open the app itself (which may have been running in the background - I don’t know). I know my brother has been complaining about the same thing for the past couple of weeks, and he’s in a different state with a different ISP. It may not be the Sonos app causing the problem, but I think it is. Original review: I am not able to switch rooms in the app. The room selector will not change rooms even after I deselect a room and select another room. I am only able to change rooms if I group the room I want with another room, and then deselect the room I grouped. It happens on my iPhone 7 and iPad Pro. I am running the latest iOS, and updated Sonos controller. The room selector menu is also hard to find. Really bad. BTW, I have a 6-zone Sonos system, and have been an ardent supporter since the early days of the company.
Horrible app update for a great system
by Kirk K2013 on 2017/10/31 17:23
The usability of the latest app update is just terrible. It's hard to believe this was actually green-lighted by the Sonos product team. The new UX makes it very frustrating for long time customers to figure out how to use the system in a multi (5) speaker household. It's a pain to find/select favorites, switch between speakers, etc. Other reviews have already covered the main usability challenges so I won't rehash. I trust that the Sonos product/UX team is working hard to address these issues (hopefully putting ego aside). 2 stars only for now till these serious usability problems are fixed in a subsequent update. Good luck. Previous review from ~2 years ago: ----------------------------------- The Sonos app has been much improved over the past 6 months with the latest few updates, both in terms of usability and interaction design as well as in support of additional music sources. The Sonos system itself is top notch -- smooth, uninterrupted audio play with great sound.
Amazing system, difficult app that keeps getting worse
by The Kenosha Kid on 2018/01/01 16:45
The Sonos system itself has literally no real competition, so there's nothing much to say there. If you want an integrated wireless hifi system for your house that actually works, and supports all the major streaming/storage providers it’s the only game in town. The controller app, however, is a rolling disaster that manages to keep getting worse with each subsequent redesign. The latest major update apes the design of the iOS music app but it’s just an impossibly poor fit: there are two separate “room” interfaces and you will always, inevitably, pick the wrong one for the action you want to do. Volume controls are hidden in a slide-up “now playing” card which, when expanded, hides the shortcut links to everything. Getting simple things done is like swimming through molasses: someone at Sonos needs to sit down and do some actual user testing for this stuff. The good news is that they’ve mostly ignored the OS X/windows controller applications, so the interface there is still actually usable. And like I said, it’s the only game in town so what are you gonna do?
Latest update is awful!
by mawheatley on 2017/10/20 23:15
Omg this is terrible! I wish there was a way to uninstall this latest update! We have (had!) three rooms on this system. Since the update the only way to switch off one of the rooms was to pull the power cord! What kind of control is that? And I suppose that means this room is now unusable! This really needs to be addressed - I paid a lot of money for this system! UPDATE: it has taken a little while to get used to the new UI. I will also say the the new version was a lot more temperamental with Google Wifi - because the four speakers were reaching different access points it was hit and miss. However Google recently updated Google Wifi and that made things a lot better. I also plugged one of the speakers into an access point ethernet, which creates a dedicated Sonos network, and everything is now perfect again! I've changed the review to 4 stars. I still don't like the new UI, but in all fairness the whole system really does work extremely well.
Latest app update, 11.1
by Jadino2 on 2020/04/22 03:45
I just have to say Sonos is the ultimate in audio equipment and as a audio source provider. I have a very expensive and well equipped home AV system and I incorporated Sonos into my system over 6 years ago and I couldn’t be happier with their equipment and what they provide as a source for any type audio you’re interested in listening to. Now, they just stepped up their game with the latest update, 11.1. Great job Sonos. They have an excellent record of providing anyone owning their system with the best service and system updates. And, they just put out the best update yet! The new “Sonos Radio,” they added to the system control app is superb! The way it’s organized is very user friendly and not only give you all your local radio station of any genre, but also provides a large listing of suggested audio providers. The best part is they provide this service for free. All you need is their equipment, an account, and the Sonos app.
Works as advertised...Great!
by gw52 on 2017/09/09 12:54
Over the past 3 years I have acquired the SONOS products to include the Play 1 and Play 5, several Connects and several SONOS Amps to control music throughout the house. It has allowed me to use some of my legacy speakers very effectively. The controller app works well but I am a tech person so easily understand some of the nuances to the features. My wife can use it well enough to play her favorites as well. I will note that as more features are added to the controller app, it gets more complicated and those technically challenged don't find it as easy to navigate the controls. Great products though and the sound can be perfectly matched to any room. One issue I discovered is that SiriusXM limits the number of simultaneous streams so if you are trying to play a channel in multiple rooms you will get a message cutting off the stream. I think their max is 2 or 3 simultaneous. Pandora works well for whole house events.
Sound is great but customer service is a disaster
by Sbeeghley on 2018/03/14 05:53
Love the sound and the app overall works well. Sonos customer service, however, is really bad. They obviously make it difficult to speak to someone or quickly resolve a problem. And they are closed on weekends. Joy. Our Sonos players are frozen as part of an update (8.4). The trouble shooting didn’t solve the problem and there is no way to play music. I guess we won’t be playing music at our dinner party tonight. I suppose this one downside of technology upgrades. Update: After 20 minutes on hold, I spoke with customer service. Went through all of the troubleshooting issues that were on the website. Didn’t solve problem. Apparently it is a hardware issue and I need to get a new modem for my Sonos system to update and function properly. It is what it is - the price of technology. My customer rep was really smart and patient, so I changed my review from 2 stars to 3 stars.
Latest update not great
by Momoftwoladies on 2019/09/11 09:43
Love the speakers, love controlling them with the app. Now the bad. The latest update made it more cumbersome. Why oh why did you move the alarm control in the latest update?!?! The former tab “more” on the far right made so much more sense than “settings” because there’s a lot more than settings under it (pun intended). Now to find the alarm function you have to go to settings->system-> and scroll way down to alarms. For someone that uses 2 of these speakers as morning alarms for my kids and frequently turns the alarms on or off and makes adjustments this is SUCH A HASSLE. After the update I struggled to find the alarm in the first place because it’s so NOT intuitive. Initially I thought the alarm control was deleted. The Alarm control is a major feature for many people using these speakers and it should be in an intuitive and convenient location. Please move the Alarm control back to an easily accessed place that doesn’t require several taps and scrolling down to find it! And IMO “More” as a menu title was more accurate of a descriptor and way better sounding than “Settings”.
Mystifying changes to a good app
by TonyLaCT on 2017/10/16 12:16
Great product, but The latest app made bad changes to the interface for rooms management. It seems to be oriented to playing the same thing in multiple rooms but the implementation makes individual room control a gigantic pain. To switch rooms you have to uncheck one room and check the other. Oh, and If you flick The tab down rather than hitting “Done” start over. You will think unchecking a room turns off the music. It doesn’t. That may be ok, but I was so confused I wasn’t sure. Then there is this bug: In my case when unchecking dining room and checking family room (which I wanted to turn off), after hitting “Done” it kept going back to Dining room which happens to be he first name in the list. The only way I could turn off the music in the Family room was grouping both rooms and hitting off. I would trash this whole concept. Roll it back one version guys and forget this.
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Description
Sonos is the wireless Home Sound System that fills as many rooms as you want with beautiful, immersive sound. Stream via WiFi. Play any song, podcast, audiobook or radio station, and enhance your TV and movie experience. Move music around your whole home. Choose what plays in any room or everywhere, and easily move music around your whole home. Everything stays in sync. Stream everything with one app. Access over 30 music services. Play on-demand Internet radio, podcasts, audiobooks, and more. Search all of them at once, and save your favorites to My Sonos. Find what you want. Fast. Simple navigation lets you quickly find and play what you want. Easily set up speakers and customize settings. Better over time. Get the best listening experience with software updates and tips for making the most of your Home Sound System.
Love my Pair of speakers
by Kee-Kee lala on 2020/05/31 14:53
I love my system. I will be adding additional pieces and getting a system for my family room. Sonos sounds much better than the Sony system that I have on my basement TV.
App inconsistent
by BW30000 on 2020/05/31 14:50
About a third of the time I get an error message that it cannot play the selected item. Everything is updated, but nothing plays. Disappointed.
Bad app
by arrogantbandit on 2020/05/31 13:57
It just randomly stops playing music at times. Then the process of getting it to play music again is a whole nother thing.
No calls?
by Capt’n Merica on 2020/05/31 01:16
New to this device, but can anyone explain to me why I cannot receive phone calls while running the Sonos on my iphone 11? Anyone that calls gets sent directly to voicemail. But if I close the app and turn off Bluetooth, I can get calls again. Currently have version 11.1 downloaded.
Pause when answering phone.
by Pug-Daddy on 2020/05/31 00:07
See subject. Why can’t it pause when you answer the phone!?!? Please!!!
It only gets better
by BertoDeida on 2020/05/30 23:39
Best sound system.
Ridiculous
by MamaOdie27 on 2020/05/30 23:13
I spent hundreds of dollars so I could listen to music that I have on my phone throughout my house, from the control of my phone. Now the “on this phone” feature has been removed. So my whole purpose of getting this system has been in vain. I’ll be eBay-ing the speakers and deleting the app.
Sonos move
by acherontia1 on 2020/05/30 23:10
I have to reestablish WiFi connection every single time I use the devise.
Sonos Amp
by Doug n Jody on 2020/05/30 21:05
Awsome amp. Easy to set up and easy to control.
Not recognizing SiriusXM
by LuluMadd on 2020/05/30 20:52
I moved a speaker to a different location and now the app won’t recognize my SiriusXM account. Also upon startup it always asks for Bluetooth connection.
Broke everything again
by Hwirnsuksisq on 2020/05/30 17:35
Sonos is nothing but headaches, all the time. See the thousands of dollars in hardware and wiring in my house to support it? Useless again. 20 minutes of debugging again and it still doesn’t work. Thanks for another update that breaks it all every time I turn around. Such a good idea, such a big investment, so much recurring frustration.
Keeps asking for airplay password
by MusicLover... on 2020/05/30 14:25
Have to reset my system every few days to get it to work. Sonos support has no idea what to do. There are forums about people having same issue. Someone needs to figure this out. VERY FRUSTRATING
Pandora & Amazon not integrated well
by haute-toddy on 2020/05/30 12:53
1. With Pandora, you open an empty menu - blank page which is pointless. First page should show actual options, stations, favorites or something useful. Please fix 2. With Amazon, the thumbs up/down says it was saved, but does NOT show it was saved on the actual thumb - either one has changed/updated to indicate a thumbs up/down. When clicking that thumb again, to make sure, still no visual cue remains. Please fix 3. The app is very slow to open on multiple devices and gets hung up sometimes Thank you
Sound is great connectivity is unacceptable
by TX paperboy on 2020/05/30 12:42
The sound of the speakers is fantastic. Alexa does not work much of the time and the wifi connection continues to drop out. Each time you shut the system down for the night and come back the next morning you have to fight with it to re sink that can take up to 20 min. What a pain. Sonos fix this.
How are the ratings so high?
by Tomj311 on 2020/05/30 04:58
The app provides a pretty terrible user experience, and the hardware is unreliable. The sound is great, yes, but I’ve never had a more unreliable wireless speaker. It’s always a crap shoot as to whether it’ll be connected when I’m ready to play some tunes. I have a Play:1 from about 3 years ago. I never have that problem with my Echo speakers on the same network.
I spent $2000 for nothing
by ShaneFranklinRogers on 2020/05/30 04:16
Terrible app that makes using their equipment unusable without updates that they cannot receive.....
Blows Bose out of the water.
by fukingA on 2020/05/29 23:32
After installing the Sonos speakers 8” in my ceiling and the Sonos amp in my Bathroom Vanity (hidden) I ha e a rock studio in my Bathroom. Quality Equipment. Thank you .
Don’t change your internet
by cghhhjju on 2020/05/29 21:11
It works great until you change your router. I couldn’t get the WiFi to connect, and customer service couldn’t either. Ridiculous!
Needs to fix bags
by ca life on 2020/05/29 20:36
I have loved Sonos for years but the last 6 months we have had a lot of problems with it working properly. Went from 5 stars to 1 star unfortunately
Music Playlist Not Working
by Louiv13 on 2020/05/29 15:42
Im unable to play my iTunes playlist? That’s really frustrating
Love my Sonos! All 8 of them!
by Houston H-town on 2020/05/29 14:15
Beautiful sound. Incredible app that keeps getting better. The only thing missing is about a dozen more! Love walking around my house and listening to seamless music or audiobooks.
How is this a released product?
by BiscuitKicker on 2020/05/28 23:38
Awful, buggy and slow. This app is so badly programmed it will knock speakers off the network just by connecting them.
Apple Music
by Barbiebirdie on 2020/05/28 21:48
It will not work consistently with Apple Music.
Great improvements
by BeadIsGood on 2020/05/28 20:07
The app has gotten much better. I still have issues with Spotify and volume levels, but that could be Spotify’s issue and not Sonos.
Totally radical
by mooreofmattie on 2020/05/28 02:30
Update 5/27/20: The latest Sonos app version for iPhone (11.1) has awful latency issues. It will oftentimes fail to bring up my playlists with the unable to browse error. Would love a fix. Original post: Sonos is awesome. The speaker sounds fantastic, great size, looks good on my bookshelf, etc. I fall asleep to music and this is perfect with the sleep timer on the app. App is very responsive and it's easy to setup. Definitely use the sound optimize feature - it adjusts according to the acoustics of the room it's in. Pretty neat. And totally 🤙🏼!!!
Old version
by Cupcakes406 on 2020/05/28 01:56
The old version worked much better before Alexa. Now music changes starts playing and will not balance the speakers. I can no longer play music that is on my phone or iPad.
Connection to Computer
by tib-dick on 2020/05/28 01:08
Often can’t control Sonos from computer since Sonos “can’t find the server”.
Sonos Rocks
by LeeTV14 on 2020/05/28 01:03
Love Sonos but wish you could still play your playlist that is in your iPhone!
Software has become very buggy and non-responsive over the years
by A1212L on 2020/05/28 00:18
What I first loved about Sonos when I bought my first speakers several years ago wasn’t necessarily the sound, it was the software. It was very responsive and simply worked. Unfortunately throughout the years, the software has become buggy and non-responsive. The improvement in the sound of the Play 5 was substantial. Kudos to you for the sound improvement. Hopefully this feedback goes back to development and they can work on improving the software. Thanks!
annoying
by rbateman99 on 2020/05/28 00:18
needs to be reset almost every time I use it - be prepared to be frustrated
Dont ever buy from this evil company
by newp22 on 2020/05/27 23:53
The app is terrible. Finally leaving a review because I cant use it. Again. And it conveniently asked to rate it. Again. Great timing. First and foremost, you have to struggle and buy brand new hardware to play your own music on it. Otherwise requires them getting a kickback from music services. The app is often very slow to respond (very unfortunate you can’t pause when you get a call and be sure it will ACTUALLY pause the music any time soon). All in all, it’s a tire fire from an evil company.
FORCED UPDATE
by Greg19444 on 2020/05/27 21:11
Did not want to install since the reviews were bad. Had automatic update turned off but update still installed. Constant drops and skips. Don’t know what happened to Sonos but they are not as good as they used to be. Software needs a complete overhaul.
I love my SONOS box and sound bar.
by Dr Fuoss on 2020/05/27 17:35
SONOS is awesome. I use it with my home stereo system and outside in the pool with the sound bar.
absolutely awful
by hsikdocndnsnajococojaha on 2020/05/27 00:01
Terrible connection range would not recommend for anything anytime. horrible.
Constant issues
by Ronny1975! on 2020/05/26 23:01
There are constant issues with audio disappearing, updates
Used to be ok. Trash now.
by name88292652 on 2020/05/26 15:08
Every time you open the app it complains about using bluetooth. Constant updates to speakers means you cant just play music when you want to. You must update first. They dropped support on the speakers so what are they even updating? The app hangs half the time and you have to close it and reopen it. Spent about 2-3k on their stuff back when it was good. Not a penny more.
Just Outstanding
by Whiskeyblues! on 2020/05/26 00:11
Get Sonos App it just works. Simple. It works when you want.
Disappointed in my investment
by Seven nations on 2020/05/25 22:26
Over the years I have gathered new Sonos devices. They sound amazing and produce amazing quality. However, when it come to playing music I often run into the reoccurring issue of skipping my song in the middle of the track. This is very frustrating because I cannot Finnish a song without it skipping the track or glitching out. SONOS can you please seek into this issue...
Inconsistent
by T8MHAS on 2020/05/25 21:16
Very inconsistent and unreliable. Sometimes dash board available on lock screen sometimes not. Will not buy anymore Sonos products.
Best app for multiple speaker
by GoodbyeNetflix on 2020/05/25 19:29
The app is awesome for Sonos. Easy to navigate and pick which of multiple music/audio platforms to play on any of multiple Sonos (or other connected) speakers. Apple should buy this company for the app plus the high quality, versatile speakers Sonos offers.
Continuously having to reboot
by Frus.trat.ed on 2020/05/25 18:23
Always having to reauthorize mymusic accounts. It’s a20 minute process every time I try to use Sonos.
How is this so highly rated?
by mschultz on 2020/05/25 17:16
This app is riddled with “quality of life” mistakes everywhere you look at it. No talented UX designer could sleep at night with the amount of user experience issues this application contains. People’s expectations are so low that a barely passable app gets this highly rated. It’s sad.
Awful
by rpgormley on 2020/05/25 15:10
Since about 6 months ago, the App constantly is crashing if you do something else on your phone and return to it. If the next update doesn’t fix this, I may consider selling off all my Sonos speakers. Very unhappy
App has gone downhill
by Policay on 2020/05/25 13:42
Very difficult to navigate. No longer support a iTunes. Was so much better a few years ago. packs a punch through their high end speakers running on wifi at reasonable prices compared to high end systems. The application is not only one of its best features but almost necessary to get the most out of the system. Very user friendly and you can access almost any source including iTunes, Pandora, Amazon Music and Spotify among others. Would highly recommend the speakers and this applications that goes with the set up.
My Sonos
by Kilmonkeykil on 2020/05/25 11:58
The Sonos Home System is great
Love the app
by Mrdjackson on 2020/05/25 05:57
The app is amazing, speakers are world class but there is a bug in the app currently that keeps skipping songs on its own in Spotify from the Sonos app.
Unreliable
by Biolearner on 2020/05/25 04:01
Unreliable connection, especially with Spotify.
Goodbye forever Sonos
by love--music on 2020/05/25 00:19
I’ve had a Sonos system from the beginning, more than 9 years ago. It all went south when they required an account so they could profit off our data, apparently paying top dollar for this system wasn’t enough. All your customers wanted to do was listen to music, not use Alexa or any other useless garbage that was the so called impetus for needing an account. I can’t even operate my system without making the latest updates. Goodbye forever and good riddance.
Speakers don’t connect anymore
by Color crimes on 2020/05/24 19:42
The speakers don’t connect anymore, maybe for a few minutes then the system loses the speakers, this has been beyond frustrating basically making the system worthless. Bummer having invested in 5 speakers.
brand new 2020 speakers drop off almost every time
by zackent on 2020/05/24 18:37
restarting usually works, but why do i have to go around the house to unplug each one every day i want to use them together ? FIX THIS SONOS! THERE IS NO EXCUSE FOR YOUR SYSTEM TO BE SO BUGGY AFTER all these years of existing. GET IT TOGETHER YOU KEEP RUINING THE VIBE
Listener
by nhatranf on 2020/05/24 18:07
Great music from stations all over the US and most of the free world!
Wish the soul create a Bluetooth speaker for outside
by Of course only positive review on 2020/05/24 17:24
Would be nice to be able to take a Bluetooth speaker outside
Change Router and You’ll be Sorry
by JamieBissonnette on 2020/05/24 14:52
You’ll figure out the procedure to bring your devices back online but the changes won’t stick and you’ll be doing them over and over again in a vicious cycle of bad code and overly complicated Sonos security.
Your the best
by randal schiller on 2020/05/24 02:20
Your the best
Enraging
by rjr4rjr4 on 2020/05/24 01:40
Every Frikking time I use my Sonos system, I am forced into a lengthy system update followed by trouble-shooting my now fouled system. Dear Sonos - Please Knock it Off! I am ready to pitch the entire kit into a lake and raise a glass of champagne to celebrate getting your crap out of my life.
Music skipping
by Cd3 beast on 2020/05/24 01:30
Apple Music melts skipping and not streaming pretty annoying
Great sound great ease of use
by brutusandbutch on 2020/05/23 23:36
The best in music.
App
by joinordie09 on 2020/05/23 21:53
I was ready to delete Sonos and sell the speakers, due to poor performance. The app kept dropping speakers and music. It’s been really consistent for the last 30-60 days. When it works properly, it is delightful, when it doesn’t, it’s infuriating.
Write review
by Jj5j on 2020/05/23 20:48
Write review so app stops asking me to rate and review!
Life Owner
by ELML23 on 2020/05/23 20:37
We love our Sonos system! We have speakers inside and outside!!! It is so easy! Our neighborhood mostly has them!
Truly a terrible and buggy app
by SharkyJohnson on 2020/05/23 18:58
$200 for a speaker (I have 7) and rarely do they show up in the app. Rarely will my app connect to my speakers. Rarely am I pleased with the way this works. It’s a shame I’ve spent so much money on this brand. I’ll be looking for another product to replace these speakers.
Great sound quality
by Secret Briya on 2020/05/23 16:57
I can’t say enough good things.
Annoying!
by Saturnguy79 on 2020/05/23 16:44
I have had enough. I have had these speakers for 2 years, and lately I need to update the app like every week. Now, one or more or my speakers just vanishes and no matter what I do I cannot get it back. I try to connect a new product, but never finds it. I try find a missing product, same result. Then, after a few days, if the stars align, my speaker just shows up to work again? But, it soon gets tired and takes another vacation. Having simple Bluetooth speakers would work much better. Or, maybe I will even go back to wires....I just want to turn on my music without a 15 minute ordeal ever 5th time. I will not be buying anymore Sonos and will be hooking the ones I have up to Cat5 cables instead.
App is very slow now, refreshes rooms every time
by MarkinBoro on 2020/05/23 16:19
I have every Sonos product known to man. The app has progressively gotten harder to use as it doesn’t seem to have a memory of what you are doing. The rooms section in particular is frustrating that it refreshes each time so you are waiting ten seconds to turn loud music down during critical toddler nap time (just a recent sensitive example!). Also, on Playbase, make it easier to switch back from Music to TV input when TV has stayed on.
Sonos
by fokrab on 2020/05/23 16:13
The best. Easy to install and maintain.
Sonos, what happened?
by Nevsf on 2020/05/23 16:05
When we first our first Sonos unit it worked fine, but ever since they switched to using an app for control, and we added 5 more units, the system has become shockingly unreliable. Players disappear, the ones that are there have lag times of several minutes... the system has become an expensive joke. Worse, Sonos has announced they’re abandoning ‘legacy’ systems, where legacy means over 3 years old, so no fixes in sight. Never again. Buy a decent off-the-grid stereo and forget all the cloud stereo nonsense. Stream from your phone and move on.
Bad Conexion terrible with Spotify
by kerbyups on 2020/05/23 14:54
It i
Unreliable and prone to break down
by Littleturkey on 2020/05/23 12:59
Sonos is great When it works. The problem is that it’s so seldom does work it is prone to drop speakers speakers disappear the app doesn’t start. I’ve had the IT people in my house six or seven times with the same issues over and over .Sonos support is of no help whatsoever if I had life to live over again I would never have purchased the speakers and wish I could return all of them. I wrote the foregoing last year and same holds true Sonos is the worst. I bought the Bose equivalent, far superior. Things haven’t changed, I wish I could throw the speakers out the window.
Sound is excellent, connectivity is tiresome
by T.jarvis321 on 2020/05/23 12:12
Love the sound and no speaker wire but every month or so I have to unplug all my speakers and rejoin my network
Hate the Ux
by Nshuusksjhgadlslndsbbssbhsjs on 2020/05/23 06:49
Hate hate hate the way they make it so hard and unintuitive to change the source of the playbar or beam. If it was playing music and the input didn't automatically change, takes forever searching too do it. Googling takes forever also. Previous version user to be so simple. Grrrrr
Sonos
by teepaz6 on 2020/05/22 20:37
The speakers and subwoofer are constantly disconnecting and the process to get it back is not easy and time consuming
Must have..
by Fernandomania on 2020/05/22 20:00
I have Sonos in my backyard . Sono’s is a must have during these summer days hanging in my pool and having BBQ’S!
No access to music
by Lillian1971!!! on 2020/05/22 16:20
I’m so mad that I can’t listen to my music off my iPhone. When I first bought Sonos it was a big selling point.
Terrible
by 253578754356 on 2020/05/22 04:31
Seems like there’s less and less capability with the app.
It's pretty good!
by ok mommy reviews 🙂 on 2020/05/22 02:01
I've always enjoyed it.🙂🙂🙂
Great Sound, small footprint.
by raydec on 2020/05/21 21:17
I’m a music lover and appreciate quality sound. To date, I’ve accumulated 11 SONOS devices and have spread throughout my home. The sound is phenomenal. It’s pure and broadcasts every instrument clearly. The bass is just right, especially if you purchase the Sub device. I couldn’t be more pleased. My most recent purchase is the new SONOS Move, a portable Wi-Fi and Bluetooth battery powered player. I can’t wait to receive it.
LOVE LOVE LOVE
by anniestarflower on 2020/05/21 20:04
I listen on my Sonos speakers pretty much all day and night... the sound quality and volume control is amazing!
Sonos sound system
by u nub on 2020/05/21 16:25
Love it
I have to keep re-adding speakers
by redsox131313131313 on 2020/05/21 15:29
I
Connection issues
by guyffg on 2020/05/21 00:11
The service was great in the beginning and has progressively gotten worse
Crashes all the time
by JWilly818 on 2020/05/20 21:23
The app crashes all the time. You will set it up and it’s going fine and all of a sudden, it’s not playing anything. Also, doesn’t work very well when using google and SiriusXM- it will sometimes say it isn’t connected and sometimes works fine.
Slow app, crashes and malfunctions constantly.
by MatthewDavid430 on 2020/05/20 14:00
I have been using Sonos for years. I love the concept, but the app keeps getting worse and worse to the point where I’m considering getting rid of Sonos. My app updates automatically but every update just seems to make the app slower, and crash more frequently. Takes an average of 14-30 seconds just for the app to open and let me do things.
Enjoy the Music I select
by Fancy Nancy72 on 2020/05/20 12:09
We have a cheese factory across the lake from us. They make whey protein and when they use the dryer it makes a lot of noise. Sooooo, I play music on my Sonos and it covers up the noise!
Struggles to connect and no longer works with Alexa
by DeadCat12 on 2020/05/20 10:15
I don’t know if it’s caused by an update or not but I cannot get it to work with Alexa anymore. This is so frustrating and defeats the purpose Of buying the Sonos one
Decent
by Nick21jada on 2020/05/20 07:20
Decent dms event
Great system
by error nicknameyaken on 2020/05/20 01:59
Love the concept of the Sonos system. Like that you can slowly add devices. App look is great setup easy to find what you need. Sometimes it freezes when trying to group or ungroup.
Like an abusive spouse
by metroporter on 2020/05/19 20:56
Really Sonos? So you’re bricking your older gen speakers & bridges? These are home fixtures, not burner phones. So, sorry folks! That ceiling fan you love? Ya, no. As of this June, you need to go buy a new one. Oh, and congratulations Sonos on launching your new in-app radio feature. You’re app is super-glitchy and constantly requiring updates... makes perfect sense you would allocate developers to launch more features when the original ones don’t work well. We’re like a battered spouse during Covid19; sadly feeling locked in on taking the abuse.
Great hardware not so great software.
by Randomstuart on 2020/05/19 17:12
Sonos hardware 5 stars. Sonos software 2 stars. I wish they would totally rebuild the app to be more intuitive.
Terrible
by Maxwell Rock on 2020/05/19 12:38
This is an absolutely awful app. Completely destroys the quality of the components by giving a genuinely lousy user experience. Crashes constantly and completely counterintuitive. UPDATE: I cannot understand how—in this day and age—Sonos continues to put out such a complete piece of garbage. Go hire a couple guys from Spotify, and call it a day. How hard is that??
XM not available on app anymore
by Tylerea on 2020/05/19 01:49
XM is not working on the app.
A house full of sound!
by Lumber 40 on 2020/05/18 22:30
Sonos has figured out how to give the do-it-yourselfer the capability to procure and set up a house full of sound, that scales up and down and that’s reliable! My first of “house full of sound” was a wired system with speakers in every room and a massive Onkyo Stereo Deck At the hub. The wiring was done during construction of the house. My second attempt was using the Bose wireless system. I was two speakers in when I confirmed that Bose has not figured it out. I love my Sonos system! I use several of the component products, including Connect-Amps for speakers that were hardwired into the house.
Good app
by theoleo 21 on 2020/05/18 20:59
Only complaint is that only some speakers are AirPlay compatible. And the application for Mac needs to be updated all the time in order to use all the features.
Very unpleasant
by e1383 on 2020/05/18 20:49
My Sonos sound bar disconnected from my Apple TV/ tv and I have never been able to reconnect t. The app is my only way to change the volume.
Update spring 2019
by Mommyoffourboys on 2020/05/18 19:34
So much harder to use. Now i have to group all tge speakers so i can use air play
Skips Songs For No Reason, Bad UI
by matt trojan on 2020/05/18 19:07
the Sonos speaker is great and sounds great, and i love how easy it is for me to play music from my phone instantly. my issues is around the app itself. very often, it will skip songs in my playlist for no reason. it’ll seamlessly skip songs, that i thankfully noticed because i know the order of songs in my playlist. this problem is really frustrating. i also have a problem with the app’s UI, it’s placement of things doesn’t make sense sometimes, and it takes too long for me to find a specific playlist of mine from Spotify. i hope Sonos can fix these issues, because they have a really great product on their hands but these problems are super annoying.
Great System!!! Great price!!
by Rickster831 on 2020/05/18 15:20
System is great and easy configuration
Review
by red badge on 2020/05/18 14:23
For the most part, Sonos is great. But there are complications with Alexa and also with adding Sirius favorites. Minor issues like that. But overall I enjoy Sonos.
Alarm doesn’t work properly
by bradpfitz on 2020/05/18 14:19
Recently (maybe since the last release), the alarm shuffles the music being played via an alarm even when it is specifically set not to do so. Even worse, it will start playing the next song for a few seconds before cutting it off and going to a different song. It is brutal to wake up to.
Sonos review
by arnt m on 2020/05/18 04:23
Good selection of music but to many abrupt commercials.
Slick kludge (not anymore)
by BlingClosby on 2018/01/30 08:25
Update: Changed my rating from 2 stars for v. 8 to 4 stars for v. 8.3.1. Especially impressed by your response to user feedback. There is zero chance of my buying a HomePod or whatever it’s called now. Archive this: Disappointing update people. I cannot understand how you’re getting 5 star reviews from anyone who’s used the controller for any length of time. First, and forgetting the UI’s appearance for a second, the move to privilege songs over albums is misguided. Choosing an album now gives me a mountain of icons for individual songs to choose from that album. It’s unclear how to just play an album or add an album to the queue with one click or a hard press as in prior versions. Also, the Rooms navigation is awful. There used to be immediate access at the top of the screen to individual rooms. Navigating to the list now, even with the button on the bottom is aggravating. It should always be available on screen. You have complicated the controller in many ways under the guise of simplifying the look of the interface. The interface is cleaner, yes, and I don’t mind the white as others do. What bugs me is that the cleanliness of the look destroyed the ease of use that was there up to now. I don’t want to fumble around relearning how to use the controller effectively. I just want to listen to music quickly and easily. I especially want to be able to play albums quickly and easily. Looking forward to version 9.
Music streaming and more
by Fogey Mike on 2017/09/18 03:38
I am an acoustic fogey: I like my mostly old CDs, and was devastated when Sony discontinued their carousel CD storage players. I wanted to be able to access my own CDs and play them in any order or combination. I wanted at least CD quality sound, and better if I could get it. I heard about Sonos from a stereo store salesman and bought the equipment necessary to play music through my stereo system. The streaming function works well enough, but storing and playing my own CDs took a large effort, involving ripping all my CDs to an external hard drive and encouraging my home wifi network to recognize that hard drive. Sonos tech support was greatly helpful in this, and I think they are the best tech support people I've ever encountered. The personal time it has taken to rip over 500 CDs is, however, substantial and painful. Yes, I know there is at least one commercial outfit that will do it for you, but the price is out of reach for me. I now have completed this task, and it works. It actually works pretty well. The Sonos system includes an indexing program, which works OK, but is maybe a little clunky. Genre classification is iffy. I needed a while to learn the ripping software, and I'm not sure I've really got it down a hundred percent, but it works. Old CDs can be problematic, in that they did not/do not have the identifiers which more recent ones have, and which indexing programs mostly rely on. I have only good things to say about Sonos overall.
Work around for 9.0?
by Velolion57 on 2018/09/01 16:59
I’ve been a Sonos user since very early on. I have two Play:1 speakers that I use as a stereo pair. I was very disappointed when the v9.0 update, which apparently enabled Air Play on the One (plus other current models), disabled the home screen controls for those of us using the legacy speakers. I’ve also experienced the same as others where the last ~20 seconds of each track would be cut off when I was playing from a locked iOS device. I keep nearly all my audio on my iPhone & iPad and generally play straight from those devices’ libraries instead of from my Mac, as the latter spends most of its time in sleep mode. Surprisingly I just accidentally got the lock screen controls re-enabled and the end-of-track cutoff seems to have gone away. For some reason one of my speakers dropped off the system and I couldn’t get it to reconnect, so I did a full-on controller reset on my iPhone. I also unplugged both speakers and then basically set my system back up, as if it was new. No idea why, but like I said this has caused the end-of-track dropout to go away and my lock screen controls to come back (even though Sonos says explicitly in their release notes that this function has gone away for those without Air Play compatible speakers). Very weird, but now my system’s back to how I’ve used and loved it for the past 6-7 years and it’s great! Hopefully some others might try this and have some luck getting full functionality back.
Would be 5 stars if I appreciated a bait and switch.
by Bob S. in Sausalito on 2020/04/15 02:03
Over the years, I have built a Sonos system with speakers throughout my home, a significant investment. I have also accumulated a library of thousands of titles, expecting to listen to my purchased music via Sonos, a functionality that made the hardware investment worthwhile. On the positive side, Sonos has gradually solved most of the bugs that would inexplicably fail to connect or randomly break connection with my WiFi or with my iphone. But the unwelcome news that Sonos would cease to play titles “on this phone” felt like a real ripoff - a classic bait and switch. It is redundant and wasteful to pay dues to a music streaming service when I already “own” the music I want to hear. Had I known that Sonos would block me from listening to my own music, I would never have invested in the system. This is why, when friends ask me whether they should buy Sonos, I now recommend rather that they purchase a set of high end Bluetooth speakers. I will be surprised if the good folks at Sonos publish this review, as it is anything but the hands-down accolade I’m sure they would prefer. But if they are serious about building consumer loyalty and serving and growing their customer base, they will thank their subscribers for their invaluable feedback and reinstate the “on this phone” functionality.
New beginnings with the Beam
by Vettagozo on 2019/02/13 02:55
Okay... we had a 10 year old Sony 46” Bravia TV and Bose Acoustimass 15 home theater speakers run through a Sony amp. So we decided to move up to a LG 65” c8 television. Love it, but that’s another review. The Bose was great for music but was always problematic trying to get it working properly for surround sound. The Sony and Bose never really jived with each other. So as a result we seldom used it. Anyway, friends told me about Sonos speakers and since we had the new TV I decided to purchase the Beam sound bar, the sub woofer and two play 1 speakers to make a surround system for the new LG. Man it sounds great. We are very please with the system and the ease of setup and use. It is pricey when it comes to the sub woofer. However the sub really completes the system so I would say if you can swing it $$$, go for it. We chose the Beam over the larger Sonos sound bar because the Beam has a HDMI hook up with “ARC” and Alexa built in if that’s important to you. I just didn’t want a optical connection that the bigger Sonos bar only comes with. However I would guess the larger sound bar probably sounds better.??? However don’t let the size of the Sonos Beam fool you, it's impressive. Anyway I can’t wait to add more speakers to our house later on. Very satisfied customer.
New version UI is poor. Used to be 5*
by Pctomfor on 2017/10/14 17:31
Revised 10/14 on new version. I hate the new layout. I do not find it intuitive and still struggle to figure out how to pick music to play in a particular room. Also, My favorites used to scroll vertically, making them easy to sort through as I could see many of them on the screen at the same time. Now they scroll horizontally and have huge icons, meaning I can only see one station at a time. This app used to be 5star worth and set it apart from the crowd. Original review: I seem to keep finding reasons to expand my system, it gets pretty addictive. I mostly use Pandora or other internet radio type stations. Streaming music to a speaker via Bluetooth is not the same! The speakers are more like today's smart TV's, with apps built in that run autonomously, the phone is just a remote control. Software navigation is incredibly easy and the speakers all sound amazing! I have a Play 1 in both my bedroom and home office, a Play 5 in my living room, a Playbar/Sub/Play1 surround system hooked to my Sony Bravia TV in the family room, and am waiting on a connect amp to arrive for my outdoor speakers. They can all play different stations, or group them together as needed during house parties.
Disappointed
by SMH931 on 2018/08/12 18:49
It’s a shame when you haven’t even had the chance to use the speaker and your already having problems. It just so happens that Sonos doesn’t have tech support available on the weekends to assist when the average human is needing it. I’m disappointed at the fact that I thought it would be a nice touch to bring the speaker to a bridal shower at a friends house for entertainment purposes. Connected it to the WiFi at her house, finally got everything setup and then couldn’t even use it because the speaker couldn’t just link to pandora without having my password. I couldn’t remember it to save my life. So I get it home the next day, and try to re-setup the speaker on the network in my house, thinking that this wouldn’t be so difficult according to the instruction video in the app/controller. I’ve unplugged the speaker, the router, plugged the Ethernet cable into a wireless router and the Internet box directly from the ISP, and nothing will work to have the speaker setup on my own network. The app/Controller instructs you to plug the Ethernet cable up and then wait for the mysterious green light that never comes on or to go to advanced settings which doesn’t appear anywhere in the app, or my personal favorite when the app tells you to select the SONOS wireless network that doesn’t appear. So lesson learned don’t take your Sonos anywhere and set it up unless you plan to leave it there!!! Because you won’t be able to set it up anywhere else!!!
App Needs More Features
by bevyb2000 on 2019/04/05 02:34
I love the sound I get from my speakers, but the review isn’t really about the speakers. It’s about the app, which needs some work. The ability to access multiple audio sources is great. What it is missing though are the small details that make the apps from those services it is drawing from a better option almost every time. For instance, the Pandora app lets you view songs that have already played - so, if you were away from the device and heard a new song and want to know more about it, you could check later to see what it was. With the Sonos app, if you don’t check while the song is playing you will never know. With the Books from Audible, it’s great that you can play it in multiple rooms but losing the ability to speed up the playback means I won’t use that service here. The same (or worse) with Apple podcasts. The only way to access them is via the On This Phone option. Unfortunately, it doesn’t tap into the organization that the iPhone uses and just puts everything out there in a mess so if you have multiple episodes to listen to, it’s just a huge mess. This also needs the speed up option that the regular podcast apps offer. Again, I love my speakers and the music I play on them sounds amazing. However, I really hope the app gets some good upgrades soon.
Unexpected Dissatisfaction
by hernahhhhluvsbagels on 2018/12/16 21:31
My family has been a frequent costumer of Sonos, with over 5 speakers all over our house in a variety of sizes. For the past 6 years since we’ve gotten our first speaker, the sound bar, we have been very pleased with our (expensive, yet) great quality speakers. They will cut out every now and then, most noticeable during movies, but that was only a slight annoyance compared to what we are dealing with now. Perhaps it is part of a new update (we have the latest version, so the app being outdated should not be an issue), or simply the app crashing, meaning it will be back up and running within a week hopefully. But, since this morning, Sonos has let us down. An overall irritation, disappointment, and not what we paid for! The speakers (rooms) have been unable to group, and some speakers are silent, despite the loud volume it is set on (they are also all plugged in). We could select a song or artist or radio to play, but the speaker will simply not react whatsoever. Being a loyal patron of Sonos, my family and I are frustrated and hope this issue is resolved quickly, especially with the holidays. But to those interested in purchasing one or more Sonos speakers, they have overall been a great investment for our family. We have been spoiled with these great speakers scattered around the house, making it so that when they suddenly fail to do what they are supposed to, it is especially aggravating.
Updated: I love Sonos. The app isn't perfect, but it's acceptable.
by philkloose on 2018/05/11 15:24
Updated: I don't know that I'll ever love the new app design but they've definitely improved it since my last 2-star review. The Sonos experience as a whole is 5 stars. I love these devices, plain and simple. Original Review: I'm split on this review, obviously. It's tempting to defiantly throw up a 1-star review and walk away without explanation but that would be unfair to a product that really is a standout. I've been a Sonos evangelist for years and years. The system has always been rock solid and the app intuitive -- flawless hardware and software. That all changed with the latest major version of the app. It's so confounding to those of us that have loved this product for years. I don't care that it's white -- stupid quibble. People can get over that. But the actual interactions I have with it while trying to play music in different rooms never seem to get easier. I eventually get what I want but it's not before cursing the new app several times for tricking me into the wrong area. I want so badly for Sonos to acknowledge their error and revert to the older-style navigation. It would be an easy 5-star review from me again.
Updates frequently break the iPad app
by disappointed_reader on 2018/09/12 04:07
The latest one simply removed the ability to play anything anywhere. Awesome! Update: one of my favorite features is that Sonos can almost never process any command without restarting the app. And even more fun, the play/pause button is unreliable after it restarts. It may be playing but only offer “play,” or it may be paused and only offer “pause.” Leaving the house and want to turn off the music on the way out the door? Better sit down, maybe pour a drink. I left the music on all night recently because of this. I left convinced that it was off after at least a minute of toggling and waiting. Silly me. One must, I guess, use multiple devices to verify that a simple “pause” command was evaluated correctly. Another great feature is the frequency of updates. I wish the updates would fix the problems, but they only seem to compound them. The annoying update notification inevitably lists something I don’t care about and then breaks some basic functionality. Whom exactly are you catering to, Sonos? Your customers? Someone else? What gives? Great, now Sonos works with all this stuff I don’t have or even want, but can’t manage any single task without a complete restart. You are optimizing for the wrong priorities. Take care of your customers or we will leave and never come back.
Used to be great but not anymore
by Scooter 82 on 2018/07/26 20:59
The Sonos system used to be great but the latest updates have totally screwed my system. Although my ZP100 is wired, streaming radio drops out all the time when it never did before. The volume sometimes goes to zero, no input required. I haven’t been able to access the music library on my home server for years even though every other system in my house can access it. And now they’re going to disable the Sonos remote that I own because apparently they own it. I was a Sonos fan from the beginning but no more. Update: Sonos has lost their way. With each successive release of the software more features are removed. I used to be able to see Sonos on my lock screen and adjust the volume. No more. (Yes I’ve seen the remarks about having other audio programs open which I closed although I didn’t have to do this before.) I used to be able to open the app and adjust the volume with the hardware buttons but now they’re stupid buttons and need to be pressed multiple times before they recognize they’ve been pressed. Changing rooms, overly complicated now. If you’re on the fence about buying a Sonos system I recommend that you don’t do it. What was once the best sound system available, bar none, is now an also ran due to the way they’ve crippled their app and forced you off the physical remote which still worked perfectly.
Great When It Works
by nickrTN on 2018/07/23 21:31
We put Sonos in our new construction home three years ago, and while the concept is fantastic, we’ve had several issues in the three years since it’s installation. The two most frustrating issues have been: 1) It does not sync perfectly with the music library on the device from which you’re operating it from; for example, I tend to use my iPad Pro with my ENTIRE music library on the device in iTunes, yet there are several songs that cannot be found through the Sonos app, and after spending several hours and multiple calls to Sonos tech support they blame iTunes and threw their hands up. The music is clearly on my device yet the Sonos app can’t “see” all of the music “on this device”, very frustrating! 2) Often when we go to use the Sonos app on any of our devices (2 iPhones and 1 iPad) it cannot connect to the network and will not come up on the device, suggesting that you reboot the router. This is a hassle and inconvenience, and it happens about 50% of the time. Overall, love the concept and it’s great WHEN it works, but it’s quirks and functionality have made me question whether it was truly worth the investment we made when there are so many Bluetooth devices and streaming services available on the market.
Speakers = Amazing, App... okay
by ddm5055 on 2020/02/15 12:15
I’ve used Sonos speakers for well over 5 years now and simply love the sound and audio. High quality speakers thought your home is a game changer. The app on the other hand, could use some renovation. If you search for a popular artists name to find a specific album, you’ll be greeted with a cluster of disorganized censored albums, uncensored albums, song singles, and song features. Nothing is organized by year or date. It would be nice to be able to click an album, then have a toggle button that changes it from censored to uncensored. It would make things more user friendly. My second recommendation would be about the layout. For such a smooth speaker product line, the app seems really square and blocky. Lastly, a touch of Dark mode to make the inter interface black might just be a personal preference, however we’ve all seen the success Apple has had implementing a dark mode for their devices. It’s more pleasing on the eyes and would also make the entire app look like the logo. Again, I love the speakers, however when it takes me more than 3 minutes to find a single song (in this world of instant gratification) it doesn’t make me too happy.
Upgrade is Horrible
by Tomarti on 2017/11/23 16:59
I have owned Sonos from it’s inception. My two dozen speakers are used at my home, office and vacation home. Until now I have had ZERO complaints- only praise! In fact, I have encouraged my friends and family to buy Sonos and given the speakers as gifts - until now. The new interface is non intuitive and confusing. Actually, it is COUNTER INTUITIVE. My friends, family and office staff have turned against me for providing them a monster of a music system. I am now the one asked to tune in the music that they desire because no one can figure it out (or don’t have the time to try to figure it out). Then I embarrassingly struggle to fulfill their request, and screw it up anyway. However, not all hope is lost! Sonos, if you want me to give you the five stars that you really deserve, fire the individual in charge of this most recent downgrade. Please post a photo of them exiting the building carrying their personal items in a cardboard box. Then get the app back to the way it was, with a few interface tweaks that are intuitive. Sonos, this is the “New Coke” of the 21st Century (look it up Millennials). You can fix it!
So far very impressed
by Sky walker929 on 2019/02/11 01:06
So far I’m very impressed with the capability of the app itself. The Sonos Playbar I bought is a dream when listening to music and watching movies. The app itself is limited but I can totally get by with what it offers for the time being. I mostly use Apple Music, Pandora and Soundcloud. So it’s kinda weird but they are apps within an app. It’s confusing to describe but it feels like second nature when navigating thru the app. Best part is while I’m playing music on the Playbar I can still watch videos on my phone so not to disrupt anyone else listening to music. I usually pop in my AirPods and watch a quick video on FB or FaceTime and the music still plays. This is probably my favorite feature. I have no regrets and I’m sure it only gets better from here. By the way the sound quality is absurdly wonderful. I hear things I usually don’t ever hear on just about anything else. I have an open concept living room and it fills the entire room effortlessly! I must purchase the subwoofer to complete the ensemble but I have to recover from the grip I just let go of on the Playbar but it is definitely in the near future!
Upgrade is horrible
by Superjox on 2017/11/19 12:29
The Sonos system is fantastic and the speakers high quality. I have owned them from the beginning and have 7 speakers and 3 amps and constantly telling my friends to get Sonos. HOWEVER; the app has always been somewhat of an issues. For year the community has been asking for a better volume adjustment that is more precise yet we never got it - check online message boards. It was a pleading request but on deaf ears. The latest upgrade is another example of the software side of the house not understanding their users desire for simplicity. I’m sure there is a lot of complexity behind the scenes that make it all work but there is tremendous value in making that invisible to the user. The new upgrade is not intuitive at all and has lost its ease of use. It’s a shame that I have to use the app to control what is otherwise a great sound system. On top of the poor user experience in the app there is no Apple Watch version. I am using a 3rd party called Zone Play to operate my speakers in my watch. It works but why isn’t there a simple version for watch 2 years after its intro. I always thought Apple should have bought this company but now with Home Pod coming out soon I guess it’s only wishful thinking. Sonos leadership needs to hear their most ardent supporters and fix this app and the way we operate out substantial investment
Clean and simple but a little unstable
by Marghana on 2018/08/18 02:02
While the Sonos speakers themselves sound good for what they are, that quality was the second priority behind my purchase. The value in Sonos lies in the app and the SonosNet that the speakers create and cast. The system is remarkably convenient and has allowed to me enhance and rejuvenate a very good but aging setup. On this aspect alone I would contribute five stars. The rub, however, is in the application. While, for the most part, the app/SonosNet interface and communication work well, there are irritating moments of dysfunction. The problem that I most often encounter is that the app will fail to communicate with the speakers for intermittent periods of time during which I cannot remotely control the components of my system. Less often, but proportionally more irritating, is when the sound from my Sonos Connect (which I use to port my home theatre into the SonosNet) will drop out repeatedly during a Netflix binge. This usually coincides with the previous problem and the two together constitute a significant disruption to the system’s functionality. While the app works well and (for the most part) easily, small but significant interludes of instability lead me to lower my rating alongside my satisfaction.
Great for Audiophiles and Newbies Alike!
by st96t3h6 on 2019/06/29 19:38
I am a father of four boys and waited a long time (goodbye diapers!) to buy my home audio solution. I own five (gen 1) Ones, a Playbar and a Connect Amp and have been very happy with all of them. The Amp drives two Bose 301 outdoor speakers out by the pool and it effortlessly fills the entire yard with sound. The Playbar and two of the Ones are my “home theatre” and surprisingly provide a lot bass for the bass-starved flatscreen in our living room. The other Ones hang in our home gym, if that’s what you call a room with a treadmill and a weight bench, and provide awesome audio for those few and far between workouts. Long story short, these components provide excellent audio quality at a nice price and are modular so a guy on a budget can add pieces little by little. Pure audiophiles may snub their noses at these, but the increasing quality of audio sources make these an excellent choice for any room, situation and budget. I have a recommend Sonos products to anybody looking to get into this space at a reasonable price. The cost may be entry-level, but the quality is much greater. I can’t wait to get my Sub!
It’s just... Okay (in app music searches kills the score)
by I TRS Gear I on 2020/02/01 18:41
Listen, you’re shoehorned into using this app; regardless of whether you like it or not. That’s the price we pay I guess, for the luxury of having some of the best sounding speakers on the market. This app has multiple functions beyond just controlling your music. It’s also the tool used for calibrating your speakers and adding new ones to the ecosystem. It handles these tasks fairly well. When it comes to navigating your music, it’s just... okay. I can fairly simply choose to play different music in different rooms, which is cool. However I noticed I regularly just end up using AirPlay instead of the app; all because the search functionality is just awful. I could go into iOS music app, search for an artist, and be delivered literally everything I want from that artist. If I do the same in this Sonos app, I often scroll until I get so frustrated not being a old to find a song or album I want that I just end up going back to AirPlay again through the iOS music app. Same frustrations go for every style of search, be it album, song, playlist... the Sonos app very rarely offers me the music I want to hear from a simple search.
Great service. Horrible app
by Hjdjdjjx on 2020/03/24 03:47
The concept of Sonos is great. Adding any/all music services to 1 platform that can play through the wifi and in sync sounds amazing … If the app ever connects. I’ve had Sonos for several years and the entire time I’ve had the same problem and they haven’t seemed to fix it. The app is extremely unreliable. “Can not connect to your Sonos network” is the message of my nightmares that I see 5 times a day. I will literally turn on a station on Sonos, walk away for 5 minutes and when I come back I can’t use the app because it won’t connect. (I’ve had this problem in multiple house with different WiFi’s) The system is working because music is playing it’s just the app says it cannot connect. It’ll take me 10-15 minutes of hopping off and on the wifi and closing out the app to try an troubleshoot the problem before anything’s works. But to be honest I think that’s actually doing that thing cuz it doesn’t always work. The app is just extremely unreliable when it comes to connecting with the system. At list point I just walk away and come back in 20min to see if it’s working again. Please fix this Sonos. I will buy an entire replacement product if I find one before this is been fixed. It’s literally been happening for years...
Wish I'd started years sooner
by BonusDad on 2018/07/25 01:41
UPDATE after July software update Very buggy, lose a star. I wouldn’t have made these changes prepping for an IPO. Taking the controls off the lock screen has ruined the user experience. Enabling in Settings doesn’t work. Half the time volume controls don’t even work when the app is active. So many more taps to make basic functions work. These reviews tend to be hyperbolic but I’m not exaggerating. Really. I’m not. I’m calm. Again. I've become a huge Sonos fan and wish I'd tried out the system years instead of mere months ago. I've dispersed four Play:1s around the house and have a Soundbar for home theater surround minus a Sub (so far). I've had zero of the problems I see in other reviews. The software is Apple quality and while not audiophile caliber the hardware is the best digital reproduction I've heard. I wish I could control the volume on my locked phone from the phone volume buttons as I can with the Apple music app, and I wish the rest of the album/playlist would play when I start with a song in the middle. Other than that, I'm totally satisfied.
AirPlay 2 failure is a dealbreaker.
by Among The Cows on 2018/08/28 21:03
I want to love my Sonos system, I really do. Unfortunately, the inability to use AirPlay 2 as intended (initiate listening session and control all aspects of playback, discovery, library manipulation etc from the individual native apps or, more importantly, assign playback location directly from iOS Control Center instead of through the slightly lacking Sonos app) is frustrating. Tried everything including a two hour “support” session with Sonos. Nothing but an admission that AirPlay is “hard to implement AND yet maintain control over the data”. I know it’s getting old to complain about but the insatiable business model focused more on how to monetize users and user’s data than simply developing a good product is getting ridiculous and it’s preventing consumers from getting what they expect and pay for. AirPlay 2 support for Airport Express is going to really hurt Sonos if they don't get this figured out quick! I just dusted off a few I had laying about. Saved me $600 (and lost Sonos the sales) since I already have good “dumb” speakers. My advice to Sonos: worry less about trying to make speakers “smart” and worry more about putting audio playback in its modern form (read:digital/streaming) first!
If you're not happy with Sonos - Call Support - Free & US based
by Dishaddicted on 2017/11/27 20:38
Pros: We have had Sonos for over two years. We have 13 speakers throughout our house. It is the best thing ever! Recommend it to all my friends and usually have them come over to hear the system. For those of you having connection & disconnect problems please call their US-based technical support team FOR FREE! They are incredible! They will spend as much time as necessary to get your system up and running properly including running remote diagnostics. I wish other companies had such wonderful support for their products. I understand they have FREE lifetime telephone support as long as you own their product. How great is that? Cons: Sonos keeps changing their apps. It used to be so simple and wonderful to use. Then they came out with their new version of the app which is so much more complicated and harder to find where certain menus are located. I don't understand why they have to keep relocating menus....leave well enough alone! You had a great app and menus were very easy to find. (I still highly recommend the product!)
Hate that you have to connect to Sonos server to do anything
by DesEnfants on 2019/12/12 22:05
There’s nothing more annoying than getting excited when your new pair of ones arrive, and the. When you try to add it to your existing beam and sub, you somehow need to sign in your account for some reason. For what!?? And if you’re going to do online integration for everything, the least you can do is have a reliable server and connections. My internet is fine, I’ve test it over and over with login to other sites via browsers, trying other apps. However despite my best efforts, when I tried the add speakers function, it gets stuck in a loading cycle for 5 mins. After rebooting my phone and trying again, I can finally get to a login page, which when I try to login, repeatedly prompt me to check my connections. My connections are fine Sonos, maybe check yours instead???? Seriously, a $1500 system all in and I can’t even set up a stupid 5.1 system without jumping through loops. GET IT FIXED! December 12, 2019. Seriously regret buying Sonos. I need a reliable speaker system, not whatever experiments you’re doing with your wireless network crap. Anyone reading this, just buy Bose and get it over with. I will not buy another sonos system again, and will probably sell mine. This is bs
Sonos Lover but...
by LTISME! on 2017/11/19 15:33
Have used sonos for seven years and really really love it. But, I hate the new app update Oct 2017. Used to be smooth and seamless but the app on my iPhone is now awkward, hard to read, difficulty finding and searching the music and get it going, difficult to get the rooms playing together, and requiring extra steps making playing music from my phone something I don't want to do anymore. If I want to change music I get up and go to my desktop. Please please change this back to what it was. Update: just got another update hoping this would fix everything and now it's worse. All my pandora stations are sorted by the date I created them and not in alphabetical order. I went to the settings to change this back to alphabetical and changing the settings does not fix the problem. I have to scroll through all of my stations and read everyone in order to find the one I want to because I do not know and do not care what date I created a station. Ugh! My sonos love is all gone.
Fantastic product, lousy UX
by ZJazzPa on 2018/01/30 10:52
I hate to agree with another reviewer that criticized the latest update, but as a professional app developer, even I struggle with he new updated app. I have eleven Sonos products throughout my house and have been using it so long that several of my products are now obsolete. And until the controller was redesigned, I too have been a Sonos evangelist, telling anyone that would listen that they need to get rid of their stereo and get Sonos. The steps involved in performing the simplest operations now require travelling all over the app in ways that are highly non-intuitive. We have replaced our alarm clocks with Sonos units and it's a maze to turn off my daughter's alarm when school is delayed. After many, many years using the system, I now fumble and frequently put my music in the wrong room, lose queues, and struggle to get the tunes that I want. The product is great. I love having all of my music from a wide variety of sources in one place. I love being able to control music throughout my house, and yard, and workshop with one system. The sound quality is fantastic. But the new UI has to be rethought and re-redesigned.
Ease of Use = Intuitive Navigation
by CarolinaQueen003 on 2019/12/15 17:07
I hate this app so much. But I give 3 stars instead of 2 because they finally added alphabetical search to artists, albums and songs. I’m still baffled at how the overall rating is so high. The primary function of this app should be to both easily access your library of music and play it! That is not happening. Examples: 1. I add the songs from my Apple Recently Added playlist to “My Sonos” for alleged easy access. But I don’t have the option to play the music as a playlist. Navigation is My Sonos> (Recently Added) Record Cover>Play. It should be My Sonos> Recently Added> (Option to) Play or Shuffle. Compilations should also be treated like a playlist. Where’s the convenience in navigating back to a list to play each song? Why do I have to add each song to a Sonos Playlist when it already exists as a list?!? 2. I get a 1002 error message anytime I select “play” from my Apple/My Music/Songs list or directly click on a song from that list. To avoid that last error scenario I have to click on the dotted menu option beside the song title and select play now/play next/replace queue/etc...
First time Sonos buyer
by To being healthy on 2018/12/26 14:31
Let me start with the positive. The look, ease of use and the sound are all amazing. The bad. The Sonos speakers are big WiFi hogs. Had I read the reviews and Sonos users portal, I would not have purchased them. The speakers consistently drop out. All due to the WiFi network. I’ve been through three providers and the outcome is always the same. I’ve called Sonos and they work some magic, all works for about 15 minutes. Of course this is after I’ve hung up with support. The connectivity issue is all you find on the user portal. It is a major issue with Sonos, If you have more than on speaker. I have the surround setup and when it works, it is amazing. However the sub, play ones and occasionally the sound bar all drop off. If I had to guess, I’d say yesterday with all day Christmas music playing, the play ones and sub dropped off 10-15 times for 10-30 seconds. Sonos tells me the fix is a new router. Not the crappy ones you get with your internet provider. Thanks Sonos for the help. Once again had I known what I know now, I would have bought the Bose. It uses RF to link speakers and one speaker hooked to WiFi.
Use to be Amazing now it is Garbage.
by Apps for nick on 2018/12/15 17:58
I have thousands of dollars worth of Sonos equipment that has turned into pile of junk because now all of a sudden things don’t work the way they use to. App is constantly loosing connection. When you change songs there is a unbelievable amount of latency now. Many times songs don’t play. They will literally go bankrupt if they don’t fix this pronto. This is their bread and butter. I even bought the latest Sonos amp, I have two play:5s with Subwoofer. I have playbar and 2 Sonos 1 in 5.1 setup with sub. I have two Sonos play:1 in bedroom. I am panicking because I have several holiday parties scheduled at my house and I am completely dependent on Sonos system. I could easily play any music I wanted from any service and I bragged about Sonos a lot. Now I am going to have to eat my words and afraid my parties are going to be ruined. My home is laterally Sonos showroom and it is definitely going to do unrepairable damage to their reputation and ruin my holiday parties. Worst part is their customer support is non existent. I called in there was an over an hour wait. Now they are closed on weekend. They make y’all claims about 24/7 support don’t believe any of that. They ask you to post in their forums and hope someone like a power user replies.
FORGET ABOUT USING YOUR IPHONE
by Papa Chem Doc on 2019/07/14 18:49
I jumped on the Sonos bandwagon back in 2013 because, at the time, the sound quality of their sound bar was better than anything I auditioned. Adding on their subwoofer and Play 3 speakers got as close to my $$$ B&W THX system as I could find. And the fact I could stream my ever growing music library from my iPhone put me over the moon. But in the last year, the honeymoon came to an end. Somewhere in the all too frequent annoying deluge of upgrades they shove at you, playback from my iPhone became problematic with frequent skips (reminiscent of my vinyl days) and queues that stop playing. After contacting Sonos they provided a work around (turn off the auto off feature on your iPhone) that worked for awhile. Now they’re removing the playback feature from your iPhone and have proposed some other (more complicated) work arounds which have so far proved unsatisfactory (their desktop controller failed to incorporate my entire music library). My question is with all the apps being developed for an iPhone and iOS, why can’t Sonos get their $&@ act together and get something that’s simple and works flawlessly. You’ll find my Sonos soundbar, subwoofer, Play 3’s (x2), bridge, Sonos connect and connect:amp in the trash. I’m done! HEOS here I come.
Love Sonos...not Crazy about the app
by GTR4Dove on 2018/12/25 13:28
I have had Sonos since it was first introduced. Initial the App was easy to use and straight forward. With each update and added functionality it has gotten more confusing and less intuitive. My poor wife doesn’t even like using it anymore..... the app is packed with options, but for everyday use it is a pain. Unless you have something saved in your shortcuts, you have to rethink how to select and find music channels that I want. I consider myself somewhat technology literate and find myself pausing trying to figure out how to do things. For people who are confused easily by technology this app will drive you crazy. I know .... I hear from my wife all the time. I think Sonos needs to use the KISS methodology (keep it simple stupid ) and redesign this app and let the average person test it and not a bunch of engineers. I wish I could rate the Sonos speakers and system separately because I would give it five stars. The app needs to be easier to use for basic functionality for the technically challenge. If you make it easier to use....my wife might let me buy another speaker…
Songs on iPhone and iPad cut short
by Phlynk on 2018/05/05 04:11
When I attempt to play any iTune playlists that I’ve loaded onto either my iPhone or my iPad the first few songs will play all the way through, but eventually Sonos will begin to only play part of a song and then it will skip to the next song, playing only part of that song and then skipping to the next song, and so on from that point on. I searched online and found that hundreds of other people are having the same problem and it appears there is no resolution for it yet. Sonos support wants to blame people’s routers but I have a hard time believing that hundreds of routers are dropping their connection at about the same exact point in every song. Also, if it was my router dropping the connection then why do the first few songs of a playlist always play all the way through, but then at some point they begin skipping part way through. I think Sonos needs to swallow their pride and hire some hotshot technicians/programmers to resolve this.
How did we live without it
by Bluehdbike on 2017/12/14 04:14
So with all of the technology i have brought through the house this is the only thing my wife has said "how did we live without it?" And she can control it with no issue. That means it is simple (very simple). This was recommended to me by family and when I actually heard it I was hooked. It is on constantly and I am ready to expand to other rooms. Expansion is extremely easy. Love it. I have others come to the house and wonder how I always have such a wide variety of music. Hey, I have all the music on earth. I have even installed it in a local business that I deal with. They love it for the ease of changing music without having to go to one location where the old system was, just pull out the phone and make a change. Need an expansion to a new area, drop in a SONOS. Want different music in different areas, light music on the floor, rock in the repair area, just a phone or pc app away. Need the music off in the classroom, out comes the phone. So easy, so versatile.
Speakers are great this update is infuriating
by Ter Jer on 2017/11/08 03:01
This update of the app is disappointing for three reasons. First the UI has changed making it more difficult to navigate through two rooms and the primary view for your playlists and favorites only shows a handful you need to click show all to see your entire lists. Second it seems to be performing less reliably than before. Rooms are dropped the last played audio is forgotten and groupings are frequently forgotten. Finally this app insists that you register a Sonos account in order to use all the features. This is absolutely ridiculous. It was working fine without a proprietary Sonos account before there is no new feature I need that should require a Sonos account. I do not want to sign up for another account on some other companies website that can be hacked or preached or used to harvest my personal information ways that I can’t control. I would much prefer that all the information at Sonos needs to be stored locally on either one of my controllers or on some of the hardware.
Auto updates are a MISTAKE
by Kayakbabe yawls on 2018/12/16 20:26
Sonos discontinued the ability to use the first remote controller they made and sold without telling anyone. All customers lost the ability to use the very expensive controllers they purchased . There is a second generation controller they made which is fabulous and still works. People can visit my home and controller the music without having to let them into my wi-fi network. I have had more than enough viruses and such from letting people use my network in the past that I simply do not allow it anymore. So the ability to have a remote hardware control device is a godsend. I am super happy with it. In fact, I bought three of them. I am seriously careful about updates and the day Sonos decides to have the 2nd generation controller not be supported, will be the day I do not do anymore updates. SO.... auto update... is not for me. And the face that they are not listing exactly what is in the updates... well...that is just lazy. Since this system works over our home network with all our other devices and computers which we bank with and do other private things with... SONOS needs to tell us what is in these updates.
DO NOT BUY Into Sonos
by Ehsa2 on 2019/07/24 16:10
Update July 2019: These Sonos idiots have decided that their hi-tech folks just can't keep up with iOS so playing music from your iToy will soon not be an option. Your options are streaming or your iTunes library on your PC: oh wait! ITunes is going away too. Grrrrr, a conspiracy? If you don't want to pay $10 a month for music you've already bought, or you want to listen music from your iToy, Sonos is NOT the way to go. I'll be looking at Bluetooth speakers. Too bad, Sonos One's have great sound, but if I can't play my iMusic library on them, I guess they'll make ok bookends. Sonos will soon be another burial in the tech cemetery: do not invest in their yesterday tech. Paired with Sonos speakers, you can sit with your iPad or iPhone is your easy chair, and select and play any music you own (if it's properly organized) and ... drum roll ... control the volume from your device. Selecting tracks and managing the queue is a breeze! The interface to iTunes for naming a music library is a bit clunky and can get out of sync if you specify more than one library on more than one PC, but if all your music is on the iPad, this is not an issue. Also, many popular streaming sources such as Pandora are supported. I just love this app!
Update - working again
by FordFanUSA on 2018/02/09 18:48
Update - Developer responded quickly and recommended I call customer service. It’s difficult for me to call customer service during their posted hours so I performed a factory reset of all speakers and decided to “start over”. Took awhile to get the first couple connected, but eventually all are connected and have been working for a few days now. Original review- New to Sonos as of December 2017. Everything worked fine for a couple weeks and then the app was nearly useless with January update. The next upgrade helped some but still really inconsistent connection between my devices and Sonos network. Right now I have 3 controllers working but my iPhone will not connect, even after multiple restarts, app re-loads, etc. When this happened previously, Sonos support told me to resubmit a diagnostic even after having submitted, twice. No luck in resolving it. I really want this to work so I hope it’s user error, but I’m going on a month now with extremely inconsistent performance by the system.
Sonos makes their App more difficult to use with each update
by Free the Heels on 2019/02/04 03:54
I used to be a fan, however the latest revisions resulted in a non-intuitive, difficult-to-use app that frustrates me every time I open it. Many of the features present in the PC and Mac Interface are simply not available in the IPAD App. In both the PC and Mac Interface, one can no longer add Pandora Stations to the list of stations - they must go into “SONOS Favorites” instead. Context-sensitive features that used to be available via the “...” link on each page have now been moved to other non-intuitive parts of the tool, or have disappeared completely. Major podcasts with hundreds of thousands or even millions of users are not available through the Sonos search feature, and they’ve been added to the “My Radio Shows” section, which is somehow confusingly distinct from the “Podcasts” section. Sonos, you had something that worked pretty well before. May I request in all seriousness that you go back to the drawing board and earnestly begin work on a rebuild, based on actual users and user groups, and flush this current version down the toilet as soon as possible?
They have totally screwed this app
by Crashes again on 2018/08/03 20:54
The last update added the functionality to connect third party devices. The problem is that adding that functionality removed the ability to control the volume using the external volume controls on the iPhone. Of course, no one told me I was making that trade off before the update or I wouldn’t have updated. HERE’S WHAT’S WORSE: while playing songs from the music app, it skips to the next song before finishing the one that’s playing. Tech support via Twitter was no help and referred me to the 800 number. I waited on hold for over 30 minutes on three different occasions. Finally, I spoke with a tech who tested the response times of all the devices on my network. Conclusion: my iPhone isn’t responding quickly enough. Solution: use the iPad. He told me that I could start music playing on my iPad and then use my iPhone as a controller. However, when I do that, the skipping returns. So, the net is that the update made things worse, tech support was difficult to reach, and nothing has been fixed. If this was just a matter of switching to a new service, I’d do it in a heartbeat. But, I have a healthy sum of money invested in Sonos hardware. Not so easy to make the switch.
Update - I’m starting to get mad! New update still needs a bug fix
by Cape Ann on 2017/12/12 18:21
Update: my Sonos streams now randomly cut out when I open my iPad - not when I open the app itself (which may have been running in the background - I don’t know). I know my brother has been complaining about the same thing for the past couple of weeks, and he’s in a different state with a different ISP. It may not be the Sonos app causing the problem, but I think it is. Original review: I am not able to switch rooms in the app. The room selector will not change rooms even after I deselect a room and select another room. I am only able to change rooms if I group the room I want with another room, and then deselect the room I grouped. It happens on my iPhone 7 and iPad Pro. I am running the latest iOS, and updated Sonos controller. The room selector menu is also hard to find. Really bad. BTW, I have a 6-zone Sonos system, and have been an ardent supporter since the early days of the company.
Horrible app update for a great system
by Kirk K2013 on 2017/10/31 17:23
The usability of the latest app update is just terrible. It's hard to believe this was actually green-lighted by the Sonos product team. The new UX makes it very frustrating for long time customers to figure out how to use the system in a multi (5) speaker household. It's a pain to find/select favorites, switch between speakers, etc. Other reviews have already covered the main usability challenges so I won't rehash. I trust that the Sonos product/UX team is working hard to address these issues (hopefully putting ego aside). 2 stars only for now till these serious usability problems are fixed in a subsequent update. Good luck. Previous review from ~2 years ago: ----------------------------------- The Sonos app has been much improved over the past 6 months with the latest few updates, both in terms of usability and interaction design as well as in support of additional music sources. The Sonos system itself is top notch -- smooth, uninterrupted audio play with great sound.
Amazing system, difficult app that keeps getting worse
by The Kenosha Kid on 2018/01/01 16:45
The Sonos system itself has literally no real competition, so there's nothing much to say there. If you want an integrated wireless hifi system for your house that actually works, and supports all the major streaming/storage providers it’s the only game in town. The controller app, however, is a rolling disaster that manages to keep getting worse with each subsequent redesign. The latest major update apes the design of the iOS music app but it’s just an impossibly poor fit: there are two separate “room” interfaces and you will always, inevitably, pick the wrong one for the action you want to do. Volume controls are hidden in a slide-up “now playing” card which, when expanded, hides the shortcut links to everything. Getting simple things done is like swimming through molasses: someone at Sonos needs to sit down and do some actual user testing for this stuff. The good news is that they’ve mostly ignored the OS X/windows controller applications, so the interface there is still actually usable. And like I said, it’s the only game in town so what are you gonna do?
Latest update is awful!
by mawheatley on 2017/10/20 23:15
Omg this is terrible! I wish there was a way to uninstall this latest update! We have (had!) three rooms on this system. Since the update the only way to switch off one of the rooms was to pull the power cord! What kind of control is that? And I suppose that means this room is now unusable! This really needs to be addressed - I paid a lot of money for this system! UPDATE: it has taken a little while to get used to the new UI. I will also say the the new version was a lot more temperamental with Google Wifi - because the four speakers were reaching different access points it was hit and miss. However Google recently updated Google Wifi and that made things a lot better. I also plugged one of the speakers into an access point ethernet, which creates a dedicated Sonos network, and everything is now perfect again! I've changed the review to 4 stars. I still don't like the new UI, but in all fairness the whole system really does work extremely well.
Latest app update, 11.1
by Jadino2 on 2020/04/22 03:45
I just have to say Sonos is the ultimate in audio equipment and as a audio source provider. I have a very expensive and well equipped home AV system and I incorporated Sonos into my system over 6 years ago and I couldn’t be happier with their equipment and what they provide as a source for any type audio you’re interested in listening to. Now, they just stepped up their game with the latest update, 11.1. Great job Sonos. They have an excellent record of providing anyone owning their system with the best service and system updates. And, they just put out the best update yet! The new “Sonos Radio,” they added to the system control app is superb! The way it’s organized is very user friendly and not only give you all your local radio station of any genre, but also provides a large listing of suggested audio providers. The best part is they provide this service for free. All you need is their equipment, an account, and the Sonos app.
Works as advertised...Great!
by gw52 on 2017/09/09 12:54
Over the past 3 years I have acquired the SONOS products to include the Play 1 and Play 5, several Connects and several SONOS Amps to control music throughout the house. It has allowed me to use some of my legacy speakers very effectively. The controller app works well but I am a tech person so easily understand some of the nuances to the features. My wife can use it well enough to play her favorites as well. I will note that as more features are added to the controller app, it gets more complicated and those technically challenged don't find it as easy to navigate the controls. Great products though and the sound can be perfectly matched to any room. One issue I discovered is that SiriusXM limits the number of simultaneous streams so if you are trying to play a channel in multiple rooms you will get a message cutting off the stream. I think their max is 2 or 3 simultaneous. Pandora works well for whole house events.
Sound is great but customer service is a disaster
by Sbeeghley on 2018/03/14 05:53
Love the sound and the app overall works well. Sonos customer service, however, is really bad. They obviously make it difficult to speak to someone or quickly resolve a problem. And they are closed on weekends. Joy. Our Sonos players are frozen as part of an update (8.4). The trouble shooting didn’t solve the problem and there is no way to play music. I guess we won’t be playing music at our dinner party tonight. I suppose this one downside of technology upgrades. Update: After 20 minutes on hold, I spoke with customer service. Went through all of the troubleshooting issues that were on the website. Didn’t solve problem. Apparently it is a hardware issue and I need to get a new modem for my Sonos system to update and function properly. It is what it is - the price of technology. My customer rep was really smart and patient, so I changed my review from 2 stars to 3 stars.
Latest update not great
by Momoftwoladies on 2019/09/11 09:43
Love the speakers, love controlling them with the app. Now the bad. The latest update made it more cumbersome. Why oh why did you move the alarm control in the latest update?!?! The former tab “more” on the far right made so much more sense than “settings” because there’s a lot more than settings under it (pun intended). Now to find the alarm function you have to go to settings->system-> and scroll way down to alarms. For someone that uses 2 of these speakers as morning alarms for my kids and frequently turns the alarms on or off and makes adjustments this is SUCH A HASSLE. After the update I struggled to find the alarm in the first place because it’s so NOT intuitive. Initially I thought the alarm control was deleted. The Alarm control is a major feature for many people using these speakers and it should be in an intuitive and convenient location. Please move the Alarm control back to an easily accessed place that doesn’t require several taps and scrolling down to find it! And IMO “More” as a menu title was more accurate of a descriptor and way better sounding than “Settings”.
Mystifying changes to a good app
by TonyLaCT on 2017/10/16 12:16
Great product, but The latest app made bad changes to the interface for rooms management. It seems to be oriented to playing the same thing in multiple rooms but the implementation makes individual room control a gigantic pain. To switch rooms you have to uncheck one room and check the other. Oh, and If you flick The tab down rather than hitting “Done” start over. You will think unchecking a room turns off the music. It doesn’t. That may be ok, but I was so confused I wasn’t sure. Then there is this bug: In my case when unchecking dining room and checking family room (which I wanted to turn off), after hitting “Done” it kept going back to Dining room which happens to be he first name in the list. The only way I could turn off the music in the Family room was grouping both rooms and hitting off. I would trash this whole concept. Roll it back one version guys and forget this.
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All Versions
4.0
806,899 total
 5
685,715
 4
73,402
 3
19,863
 2
8,514
 1
19,405
Current Version (11.1)
5.0
757,532 total
 5
649,404
 4
67,634
 3
17,799
 2
7,049
 1
15,646
Version History
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