Screenshots
Keyword Volume Hits KEI Rank
manager
11.61
111
secure
0.00
111
2
vault
21.22
29
2
passwords
14.80
13
login
13.28
5
password keeper
78.26
1
password keeper free
55.20
1
password
17.45
1
password manager
44.50
1
keeper
16.52
1
Search Visibility
App name
Description
keeper is the most secure way to store and protect your passwords and private information from cyberthreats. With keeper, you can securely store unlimited passwords, generate & autofill strong passwords, sync & manage your passwords on all devices, and more! Join millions of people who use keeper and you’ll never have to worry about or remember passwords again. >> Rated Editor's Choice and “password manager of the Year” for 3 straight years by PCMag >> Rated "Best Security" by Tom's Guide >> "Excellent" rating on Trustpilot keeper makes you secure and more productive online! With keeper, you can: • Sync & manage your passwords on all devices. keeper’s secure app on mobile, web, tablet and desktop ensures you have ultimate password protection. • Enable Touch ID or Face ID for instant and secure access to your vault. • Store unlimited password records in your secure, encrypted vault. • Generate strong, unique passwords to protect yourself against cyberthreats. • Securely share individual passwords or files with people you trust. • Save time, stay organized, and stay in control with our AutoFill feature, KeeperFill®. KeeperFill makes signing in to your favorite websites & apps a breeze on any device. • Monitor the security of your passwords by activating BreachWatch® - it continuously scans the Dark Web for passwords that have been exposed through public data breaches and instantly notifies you so that you can quickly take action. • Lock and protect your confidential files, photos, and videos in your vault. • login securely to your apps and websites with keeper's Two-Factor Authentication generator for all popular sites including Google, Amazon, Twitter, Facebook and thousands more. • Organize your passwords and files into nested folders, subfolders, and shared folders. • Elect up to 5 trusted individuals to access your account in case you can’t with our Emergency access feature. • Easily switch between multiple keeper accounts like business and personal accounts when you log in. • Keep your family’s passwords secure with a Family password manager Plan. • Identify which accounts require a password update with our Security Audit feature. keeper is the Most secure password manager in the Industry • Our password keeper is built with Zero-Knowledge security architecture meaning that all of your data in keeper’s cloud is fully encrypted and only accessible by you. (Read more about our security at: https://keepersecurity.com/security) • Compatible with Two-Factor Authentication providers like Google Authenticator, Microsoft Authenticator, Duo, RSA, Yubikey, and more. • The only SOC-2 and ISO27001 certified password manager in the industry. • Utilizes AES-256-bit encryption, Elliptic Curve and PBKDF2 technology. • Enterprise customers are provided the keeper Commander SDK for CLI and and DevOps integrations. * If you need assistance, please email support@keepersecurity.com Terms and Conditions keeper Unlimited is a 1-year auto-renewable subscription for $34.99/year. keeper Family Plan is a 1-year auto-renewable subscription for $74.99/year. secure File Storage is a 1-year auto-renewable subscription starting at $9.99/year. BreachWatch is a 1-year auto-renewable subscription for $19.99/year. Payment will be charged to iTunes Account at confirmation of purchase. Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period. Account will be charged for renewal within 24-hours prior to the end of the current period. You can turn off auto-renew up to 24 hours before your next subscription payment is due via your App Store settings page. Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user's Account Settings after purchase. Privacy Policy: https://keepersecurity.com/privacypolicy.html Terms of Use: https://keepersecurity.com/termsofuse.html
Almost perfect…
by heavyPixel on 2021/11/27 16:46
I’ve been a subscriber for several years, and use it on all my iOS devices. However — Keeper Devs — for the love of god, please add support for using “CMD+F” for Search!!! It’s super annoying on iPad to have to trackpad up to the little spyglass icon every time I need to tab in and out of the app for a quick password. :P Otherwise great. Will update review to 5 stars once added.
Support
by shajat on 2021/11/27 01:20
I just got a new iPhone and could not get my Face ID to work on keeper. I contacted Keeper and they gave me a suggestion to try. I tried it and it worked. I was so happy to be able to get support very quickly.
Face ID isn’t working-update-
by Daphnedaphne on 2021/11/26 23:08
Received response from customer support and able to use Face ID now. I wish there was a better interface to guide user to switch biometrics to faceID. Glad that I don’t have to cancel sub and delete app. I’ve been using app for 3-4 years and I’ve been having no issues using app until I got new phone. App doesn’t unlock by Face ID since I switched to iPhone 13pro max, I have to type master password every single time and I tried everything via setting. I’m going to switch to another password manager app
Quick Tech Support
by Vincent#2 on 2021/11/26 18:37
Thanks for quickly diagnosing and responding to my tech support question!
Log-in and passwords disappeared!
by Anniescrazymomma on 2021/11/26 02:26
It’s Black Friday week. I was doing some online shopping when I found there were no log-ins and passwords in my Keeper vault. I about had a heart attack. I promptly contacted Keeper Support and they immediately told me what to do to get my data back. The fix was simple and fast. I appreciated the Keeper team checking in with me a little later to make sure it worked. What a great support team Keeper has!
Game changer
by boopellieboop on 2021/11/24 19:07
Love this app, use it daily, would never even consider going back to life without it. Great customer service as well. Customer for life.
Great app
by grantgreen on 2021/11/24 13:13
And this is a great app even if you don’t sign up for the subscription. I probably have at least 50 websites that I am signed into and keeper remembers all of them.
Customer Support very helpful
by My 2 1/2 Cents on 2021/11/23 23:07
Whenever I have a problem or question Support is always very helpful and they give you step by step instructions.
Customer service/support is exceptional
by Jane H-S on 2021/11/23 07:17
I have used Keeper for several years and find it incredibly easy to use, convenient and safe. Recently, because of my own fault, I needed customer support and found them very prompt and attentive with their response
Customer Service
by I want to watch! on 2021/11/23 03:42
Never thought I would get a response at all, let alone within 30 minutes of request! Excellent customer service!!!
Trouble with subscription billing
by msdameb on 2021/11/19 16:28
The agent I had was instrumental in helping me understand the difference in several bills that I had received. Doing a great job with this novice pc user is definitely an understatement. The agent was simply great! Kudos to the proficiency of this rep. Was thinking of dropping this service completely, but your agent saved the day.
KEEPER is a keeper
by nanaturn on 2021/11/19 02:17
My former Password program tanked on me! I studied the other major programs, at length. I tried two (nameless) programs but they were not user friendly. I, then, found Keeper! They have a free trial program for up to 5 entries. I gave Keeper a try and it went well, very user friendly. I had a couple of questions along the way and customer service responded immediately, which is great for a newbie. So I decided to purchase it plus 2 more associated programs. I highly recommend KEEPER.
Great app
by cyberjunkie21 on 2021/11/18 17:33
Love being able to keep my passwords together, secure, and not stored in browsers. Wish the integration into iOS was a little more, but think that’s an apple restriction. Once you set it up as a password manager it is easy to fill in.
Keeper
by Par4N2 on 2021/11/16 16:39
With the release of 15.5.0 FaceID no longer works. The App shows it looked at my face but am not required to enter my master password every time I want to check a password!! Any recommendations? I have Keeper turned on as one of my Apps that can use FaceID.
Great support.
by HoniMeKulu on 2021/11/15 04:55
I had issues with signing in to my account after switching iPhones. Contacted support who quickly responded with a simple solution. I have contacted them a few times since purchasing and each time they responded quickly with a simple solution. Love the convenience and ease of the app also, and you can’t beat the price for excellent service and peace of mind. Thanks Keeper Security.
Helped Promptly
by DWJ777 on 2021/11/15 02:58
Had an issue recently and sought help first in chat. After chatting, Keeper support switched to email and gave me a detailed way to resolve my issue including pictures to reinforce their step-by-step instructions. Within 10 minutes problem was addressed and resolved. Outstanding customer service!
Great app and amazing customer support
by SamIam359 on 2021/11/13 16:33
I’ve been using Keeper for the past year and I’m very pleased with the App, as well as the customer service support. A small billing issue came up and the matter was resolved within a few minutes via a quick email. Highly recommend Keeper for peace of mind 👍🏻
Would buy again!
by rmoravek on 2021/11/12 16:00
I am very happy with this password keeper. When I received a new phone and my old phones information was transferred to my new phone I lost a lot of passwords to my apps. unfortunately my password Keeper was one of them. Dann from the company worked with me tirelessly to retrieve my information. I could not be happier!
Always works well except…
by Dukeofnuke1951 on 2021/11/12 01:35
When I got a new phone. I reported a problem which they responded to immediately with the correct fix. Great performance.
Great but Face ID not working with my new phone
by Jersygrl18 on 2021/11/11 13:20
5 stars up until recently. I have used this app for years and it has served me well. My two compliments: for some reason switching to new iPhone 13 does not work with Face ID. The app will scan my face but it just doesn’t open the app, I still have to manually type password. Thai is only app it doesn’t work with so far. Second thing is the free version should still have a basic ability to delete information. It lets me try but then requires the upgrade to delete. Otherwise a helpful app. Update: chat support has easy fix. Log in with master password, setting, toggle off and then on again biometric login. Worked!
Keeper Help
by unusable grid app on 2021/11/11 00:08
I had trouble with Face ID when I got a new phone. I submitted a request through help and got a prompt reply that fixed my situation. I use Keeper almost every day and it’s great to know that if I have a problem help is just an email away. I highly recommend this app.
Couldn’t live without it.
by TL tahoe on 2021/11/09 18:54
Love that it keeps my passwords secure, it’s such a pain to remember them all. The one time I needed customer support, very speedy reply and resolution.
Poorly Executed App
by unicornx2283 on 2021/11/09 12:48
Limited functionality in this app. User interfaces are poorly conceived and not intuitive. Leaves user underwhelmed and wondering what they paid for. Customer service is absent. Recommend another password management app.
Basically ransomware
by recent review by kmw on 2021/11/09 00:58
Horrible app if you use it for free. I have over 300 passwords on the app and it just erased them all saying I could get them back if I paid their subscription fee. Major bait and switch. Unethical. They should be removed from the App Store.
Years of being secure
by 8Misfit8 on 2021/11/08 21:07
Have been a customer for a long time and enjoy knowing that my myriad of passwords are safe and secure. Thnx to Keeper Security for that peace of mind.
Could not modify existing entries
by Ruthbeerfloat on 2021/11/08 21:04
Getting the error “title is a required field” but there is no title field in the display.
New phone
by Eric GM on 2021/11/08 17:03
I upgraded from a I-Phone 11 to a 13. Couldn’t get in my keeper. They emailed quickly with good answers. Problem was fixed right away. Thanks
Great solution to modern problem
by Cindycan0527 on 2021/11/07 22:56
I have been a Keeper user for several years and I honestly don’t know how I would live without it. I upgraded my iPhone and was frustrated that the face recognition would not work. I was having to enter my Master password every time and got pretty frustrated. I delayed reaching out for support because that rarely goes well! I finally did and Andy told me a simple fix and now it works every time. Andy provided great service and I will probably be a Keeper customer for life. I cannot recommend it highly enough.
Great Tech Support
by TallGuyinNC on 2021/11/05 20:03
Had an issue logging in with Face ID and had to contact support. They got back right away and had a fix right away. Jeb was Great!!
Keeper’s Great!
by Platinum Blue on 2021/11/05 04:21
Easy to use, perfect solution for storing passwords safely. Even my technophobic brother is able to it!
Great support!
by lvincorpus on 2021/11/04 18:44
I sent email for help when I couldn’t change my account email address after I’d left the company, and Dann followed through with me until the problem was rectified - with quick responses each time! Thank you!
Update messed things up, otherwise good
by Wakingupsucks on 2021/11/04 18:28
This app has been really useful for password storage over the years! I mostly avoid all the pop-ups asking to upgrade (there are a lot). I recently updated to the latest version of the app and all my folders got completely messed up (each folder has a duplicate and items inside the folders are now scattered elsewhere). I’ll likely have to spend a solid 1-2 hours fixing and moving everything around.
Keeper support
by LL Cool Doc on 2021/11/03 12:47
I needed help with facial recognition after transferring to a new phone. Keeper support was prompt, succinct and accurate. Easy to follow instructions yielding a great result. Kudos and thanks. Larry
Hard to use , not worth the money.
by woodchuck chuck on 2021/11/02 07:50
Hard to setup. Not worth the time or money.
CS
by CVN112 on 2021/11/02 06:38
Excellent customer support for this app, regardless of the free or the paid version. Instant responses and also option of “emergency” in case locked out and need assistance immediately. I recently switched form a fingerprint ID phone to a Face ID phone and the app, while verifying through Face ID, still required the master password be entered manually, which was very inconvenient. Support helped me fix the issue by a simple code ogle off and back to on to enable Face ID in the account. They replied to emails I’m the middle of the night inside a few minutes. This is above am beyond what you’d expect. I thought for sure it would be the next day + when I hear back from them. Super cool. Thank you.
WAS GOOD BUT NOT ANYMORE!
by Scarface131313 on 2021/11/02 02:06
This app I feel was one of the best password keepers. Not anymore after the update. The whole platform is different. I’ll be finding something better now that this is just like the rest of them. What the heck was the team that developed this thinking.
So Far So Helpful!
by Chicken Shank on 2021/10/31 02:46
I finally needed to opt for a paid premium data security and password management service and my IT friend’s recommended Keeper Support. Purchasing a subscription and downloading the app was a cinch, but generating a “Master Password” to access my account that I had to memorize was a much larger doozy as I wasn’t sure how complex I was allowed to be. I ended up activating the Self Destruct Local Data feature because my Master Password took too long to enter into their login screens 😂 (WHICH IS A GOOD THING, SECURITY IS AIR-TIGHT). Fortunately, their customer support advocate Thomas compassionately and intuitively walked me through deleting my account, regenerating a new account, and transferring my pod subscription to my account 2.0! Ten stars and a great vote of thanks to Thomas!!! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ It was really daunting as an beginner/intermediate-leveled IT skilled-human myself, but Thomas made it easy, enumerated ever state with total clarity and I rapidly had my Keeper back up and running. It was genuinely an incredibly fun and exciting process despite the fears that popped up along the way, and so I am eternally grateful to Thomas and Keeper Customer Support. Sincerely, Dylan Nevin
Support
by port1944 on 2021/10/30 18:58
A good product, but it is the fast and accurate customer support that makes it special.
Absolute garbage!
by Kates227 on 2021/10/30 12:04
This is definitely not user friendly. Unless you are a programmer, don’t buy this program
Great
by twogans on 2021/10/29 18:39
I have been using Keeper Security for a few years now. There are so many sites that require passwords & then they want to have you change your password every few months. Impossible to remember all the user names & passwords by heart & you don't want to write all your passwords on a paper. Highly recommend.
Facial Recgnition
by LGF @ F & H on 2021/10/28 14:56
Excellent help in setting it up.
Great Support!
by bapwepef on 2021/10/26 02:55
While I was waiting on a reply to my question, they sent me info - I had it solved by the time my turn arrived. Then someone checked to make sure all was good - I’m impressed!
Long Time user of Keeper
by Pizza Smith 1 on 2021/10/23 12:59
No Longer the same company 😢 👎👎👎👎👎 Customer support???????? No where to be found!
Great product and support
by Bhuffindycon on 2021/10/22 13:44
Have used this product for a number of years now and it is worth every penny paid. Recently had a problem logging in and had to email the support email. Normally, I dread doing this as responses are typically slow and unhelpful (from other companies), but with the Keeper team, I had an answer in a few minutes that completely fixed the problem. Thanks Keeper team!
Touch ID not updated to work with iPad mini 6
by Drewww49 on 2021/10/22 10:31
I have been using this app with all of my devices. However, the touch ID on iPad mini doesn't seem to be working. As soon as I open the app and I'm asked to unlock the device with touch ID, the prompt disappears as soon as I touch the sensor. This ably happens with this app. Can you please fix this issue? I know this is a new device and you guys need time to fix it. Please fix!
Great for keeping the family connected across devices
by WBMichael on 2021/10/21 19:36
Does what we expected and then some. Needed a solution that includes non Apple since my son has a gaming PC. We did our homework and thought this solution was the best. The interface is easy to use but wishe there was a duplicate remover and a record could have more than one URL since sites can have more than one page to long in. When creating a record just remember to use the check mark since a new record is not automatically saved.
Outstanding Customer Service!
by Irish Whiskey King on 2021/10/21 04:02
I just upgraded my iPhone and was having issues with Face ID. I sent a message via their “support” link around 11:26pm EDT. I expected that at the earliest I would hear back the next day. 10 minutes later Mary replied with the solution to my issue. That is amazing customer service. I highly recommend this app!
Great Customer Service
by Creolecount on 2021/10/21 03:23
I recently purchased a IPhone 13 and had to switch from a finger sign in to facial recognition for Keeper. I thought I had done what was required for the facial sign in but it wasn’t working so I email Keeper and Rhea sent me step by step instructions and now facial works like a champ. Thanks Rhea and Keeper, you make my life so much easier. Willie County Jr.
Great but…
by qbanboi84 on 2021/10/19 18:18
If I’m already paying why keep advertising? No I don’t own a business. No I don’t want a free trial. No I don’t want Breachwatch. No I don’t want to refer friends. We have the family plan and we should have 10Gb and the secure file storage never works keeps saying to upgrade. I left Dashlane because they stopped working on their desktop app but this one feels so annoying! Other than that great password manager lol.
Thanks TingTing
by Realived on 2021/10/19 17:50
Thanks to your support person Tingting has saved me from quitting Keeper. She has demonstrated patience with my limited knowledge of Technology. Prior to her assisting me I spent hour’s attempting to learn your system. After a few sessions she saved my sanity. You need to pay her more she is a valuable asset to your company.
Customer support rocks
by randypanic on 2021/10/19 13:53
I had to switch phones 3 times in a week and a half. Each time presented an issue with keeper access. However their customer support was over the top and sooooo helpful. I really use my keeper too so I’ve nothing but a good review to write
Fantastic
by Jojo7760 on 2021/10/17 20:31
Amazing app - simple to use and reliable. Fantastic Customer Support, even on weekends!
Horrible signup experience
by richierich312 on 2021/10/17 18:12
Instructions don’t match the actual user experience. I had problems and couldn’t speak to a person. I’m going to ask for a refund!!!
They try to sell unnecessary things continuously
by param2021 on 2021/10/16 22:18
Time to time, they try scare you and ask for buying more services
Not worth it
by Billuboy on 2021/10/12 23:02
Constantly tries to upswell you for features, very annoying app, paid the annual subscription and ended up not using it.
Keeper on iPhone not syncing
by walamy1234 on 2021/10/12 21:44
I was able to get my issue resolved quickly through email support. Jep was very prompt and had the correct solution to my problem. Thanks so much for being available to get my issue resolved!!
Great
by L161 on 2021/10/12 00:08
The app is very user friendly and the service is great
Great service!!!
by Harold7676 on 2021/10/11 07:24
Rene helped me online! She was efficient, guided me through my issue step by step, she was patient, and finally got my issue resolved! I have used “Keeper” Security for all my passwords and I highly recommend it! It’s not complicated for non-technical people and at a time when all subscriptions and apps require a password, “Keeper” is a must! I’m subscribed to perhaps close to 100 professional journals and “Keeper” keeps all my passwords safe! Phenomenal app and customer service is the best! Thank you! Harold7676
Not what used to be
by super day on 2021/10/10 18:12
I’ve been using Keeper for several years. When I started, they claimed to be the most secure way of protecting passwords. Then, they introduced their Breach Watch. So, now the basic plan isn’t as secure as it used to be?! I’m not willing to pay a higher price for more security. I’m disconnecting my use of the app, after recently receiving notices, every so often (this year more than in the past), of security breaches. I’m not planning on keeping any password on any electronics anymore. And, guess what I’ve noticed-after I get these notices, I seem to get a LOT of political spam emails. Hmmm.
Great product and support
by Gizmoguycdn on 2021/10/10 06:45
I’ve been using Keeper for a fee years and it’s been a great help. What also impressed me is the prompt support. I would recommend this to anyone who has multiple devices and many passwords to store as well as keep taps on any login that has been compromised.
Great App
by Brostow on 2021/10/09 22:56
Works great, only complaint is that it’ll scan my face and then make me type in my password anyway
The Android Version Is OK But Not the IOS One
by SteveMetz on 2021/10/09 17:50
It can't remember biometric login and demands my master password over and over again
Great! Thank You! Don Holtzmann! Thank You!
by RV Man 1940 on 2021/10/08 20:41
RV Man 1940
Keeper
by Allie 76 on 2021/10/08 18:43
This is a great app. I would be lost without it.
Excellent customer service through email
by rltalent on 2021/10/08 04:29
The person that helped me solved and assisted me on the directions. Great customer Service!
Sneaky, but okay for backup app
by Mostwaze on 2021/10/07 18:49
I have been trying this out as an alternative to 1PW. It’s fast in execution BUT it has several annoying features. I keep getting notices that the app needs refreshing, to log out then log back in. Also, the face recognition works some of the time, not others. When I ask for help they send article references, just what I want to spend the day reading AFTER paying for the the upgrade service, I think! I’m having a hard time trusting the whole entity and wouldn’t be surprised to see additional billing AFTER some time in the future. They are sneaky. Their website does everything possible to avoid customer contact - infuriating, especially when you’re moving from one device to another and you need resolution NOW. Lastly, their ongoing solicitations in the app to upgrade is too much, especially after having been tricked into spending an additional $10 early on, in a cryptic manner to get more storage, implying to make the app function properly???
These must be fake reviews..
by mhutma1 on 2021/10/05 20:35
Awful product, fails to sync with your apple devices and when I got locked out of my gmail because of this garbage product…they had no support. Run, as fast as you can.
Customer Service
by fasimex1 on 2021/10/05 14:34
I had an incident that caused all of my passwords to disappear, contacted keeper and a lady named Rene and others helped me solve my problem, now all of my passwords are restored!!!!
Best password app
by Hello293847 on 2021/10/04 16:05
I’ve had keeper for a bunch of years and absolutely love it. I can easily manage my passwords for all websites, etc. their customer service team is excellent if you have any issue or question they get right back to you… very responsive! It’s easy, simple, works well, and is the best password app I’ve used. I’ve recommended it to tons of friends, my husband, and my boss… all of them are so grateful for the awesome new app they love.
Quick response from support
by hnnkr on 2021/10/03 03:46
I bought a new iPhone and had problems logging in to Keeper. I sent an email to support. Got a quick response and had detailed instruction on how to uninstall and install keeper. Made it so easy. I’ve been real happy with keeper and love the security of it.
Not horrible
by Arazonan on 2021/10/03 03:00
App is really clunky but getting better. I wanted to switch from another PW manager but Keeper is just worse and more expensive + annoying up sell spam. Not an awful app but most of the alternatives are better. I don’t see why anyone would use this.
Lost all passwords
by shshfir on 2021/10/02 19:50
New update required 2-factor. Locked out of all passwords despite being only device and password being saved locally on device. 1 star for dark pattern. Why doesn’t apple offer this functionality as a default app…
Does not work well with apple watch
by CThoemke on 2021/10/02 14:07
The Keeper DNA does not work with apple watch. Very frustrating and useless despite having Keeper Unlimited and the icon availble on watch. Despite several attempts to input code, it just keeps cycling through again and again without taking the code.
Responsive
by All niconames taken on 2021/10/02 08:51
Super fast response when I needed support
SAVE YOURSELF A HEADACHE
by Gaylewoo on 2021/10/01 21:28
This is the worst app I’ve ever had. First thing is the juvenile look and format. Second, set up is ridiculous thought it would be similar to other password keepers like True Key by McAfee. Third, after reading and finding the guide to import passwords from a different password app. The directions didn’t even work with the app. Wished I had tried this out before paying up front, and last but not least, even after paying for the program and storage it is continuously showing adds.
iPhone 13 PRO MAX ISSUES
by Ddb33 on 2021/10/01 15:15
FaceID seems to be an issue on the new 13 pro max Just got this phone and it won’t stop loading when I try to log in or verify a password auto fill with FaceID
Switching from Android to IPhone made easy.
by notWoundman on 2021/10/01 06:36
This program made switching to iPhone from Android a breeze. Thought there was be a big performance hit. Nothing. Just works. Thank you!
Great Service
by PrissyPatPat on 2021/10/01 01:06
Great knowledge with people that don’t know what to do! Efficient, and very professional and nice!
Convenient. Powerful. Reliable
by RDJ_916 on 2021/09/30 20:51
I’ve had this app for several years now. Remembering unique passwords because a chore for both work and personal. I saw this app in the store and thought I I’d give it a try. It is so convenient being able to create password ls of different lengths and complexities is great. It is also convenient to be able to log in using biometric logins. The app is powerful because I can copy/paste passwords without revealing the passwords. Also, being able to select which characters to incorporate in my password based on my corporate security requirements. The reliability comes from the app works each time I’ve needed it to work. Recently I had a problem with iOS 15 not recognizing biometrics for this app. I contacted the help team and they were not only able to diagnose the problem quickly, they made the appropriate recommendation to solve my problem. This app is well worth the fee! I strongly recommend you get it.
Keeper support is fabulous
by Ross Jones on 2021/09/29 14:19
I was having a problem with Face-ID. The tech walked me through a couple of fix options. My problem was solved with the first option
Total trust.
by Dude797 on 2021/09/29 01:29
I do not review a lot of apps because they come and go. I have been with these folks for many years now, not one hack, not one breech, to my passwords. This will help you manage your game but you gotta stay on it. These folks do a great job to help me stay on my game. 30$ a year to protect myself, yes. Update 6/28/2020. Many years with these folks. Not one misstep in my password management. Not letting go now, world chaos, whatever, my money is still well spent. Thanks to all of you. Keeper going...😀 Still down with these folks. Many years in with Keeper. Never felt more password protected than I am right now. Thanks to all the staff at Keeper. You are crushing what it means to be dedicated and committed. Mad Love to all.
5 stars
by Nursebbdoll on 2021/09/28 18:55
I contacted keeper staff with an annoying issue I had with my ap. They solved it with a simple solution. They responded quickly to my email and were very cordial.
why
by ShotgunBambi on 2021/09/28 15:52
the interface is fine, kind of weird, like i feel like its supposed to be secret agent themed or something? there are constant popups asking me to upgrade using scare tactics. i did upgrade because i had been using it for years and it charged me for the app and then never acknowledged that i had upgraded and then i emailed them(the contact email of the app) several times and they never responded so i gave up but now im still using the free version with popups like a FOOL
Support
by Pk20pk on 2021/09/28 03:54
Andy was amazing!He took me through and made sure I was successful with my concerns
Excellent support
by awesome4real on 2021/09/28 02:20
Got a new iPhone and my Keeper was no longer accessible. Got immediate help.
Customer Service (CS)
by Ponte Vedra Jim on 2021/09/27 18:44
CS called to resolve my error in renewing. Fixed my error, updated and extended my subscription, helps me eliminate a duplicate GB extension that wasn’t needed through Apple, and it was refreshing to talk with a person who cares about service and their customer.
Company not concerned with product quality
by Ambrose678 on 2021/09/25 17:43
The site offers a satisfaction guarantee - I downloaded and used for 1 day and did not find any benefit above Apple keychain. It is actually a farily tedious app to use. I asked for a refund and they refused outlining there are no refunds per the terms and conditions. I get that, by honestly, how many of read read 20 pages of T&Cs for every single app we use. Not a quality product and terrible customer service.
Too many pop-ups
by Pm1228 on 2021/09/25 06:39
I originally paid for Keeper years ago but over time there are more and nagging pop-ups asking for an annual subscription. I paid for the app. I just want to use it, not deal with multiple clicks of advertisements just to get to the front page of the app. Update: after many years of usage one day I updated the app and it said that my free trial has expired and I needed to pay a monthly subscription to get all the passwords that I had entered in. Clicking anywhere just told me to subscribe. I am pretty annoyed that I’m locked out of using the app and’s my data. I paid for the app, I don’t need any of the fancy features and now I’m locked out of the data. I’ve been gradually resetting the passwords and I have most of it fixed at this point but I’m still pretty annoyed.
Great Product and Great Support
by bmilla77 on 2021/09/24 00:01
I have used RoboForm for years but decided to move Keeper because of it’s zero knowledge architecture. The migration from RoboForm went smoothly. Keeper does a better job of logging into sites and creating unique complex passwords. RoboForm does a better job of filling forms. The thing that most impressed with Keeper is the support. I reported the problem and got a generated response we will get in touch with you. Normally, that means you’re lucky if they get in touch in a few days. After a 30 minutes I got a response. I responded providing more info. Within a minute they provided a solution that worked.
Can’t delete records without paid subscription
by Scienceboyee on 2021/09/23 18:43
When I tried to delete records without a paid subscription, a pop up appeared telling me that I need the pro version to delete records. This app is nothing more than ransomware. I recommend KeePass Touch for a mobile password manager and KeePassXC for a desktop.
Great technical support
by sregor01 on 2021/09/21 22:25
Been with Keeper for several years. Initially started with the free version but after a few years saw the need to get the pay version as my needs for secure storage increased. It’s a great app and to be honest, way more than I need in regards to what’s available. My biggest positive accolade has got to be their technical support. Not that I have needed it often, but when I have, they have never let me down. They are quick to respond and stay with you till the problem has been solved. Can’t say enough about their response to my needs It has been a great app and as I said it provides way more capability than I will ever need. For those who do need a powerful, flexible, secure app... this one is especially for you!
Best App Ever!!!
by Mama Vids on 2021/09/20 22:55
My husband and I have had this app for about 10 years! I really don’t know how households manage without it! It takes some time entering them in the beginning but it’s so worth it! I was always scared, what if I don’t want to pay the annual cost anymore, they will have all my passwords…nope, super easy to print them out. Now, I print them out once a year and store them in our safe in case of an emergency. And, their personal customer service is amazing! Honestly, this is my favorite app, and we have MANY!
The best
by Cricketpuff on 2021/09/20 21:05
This is the best password manager out there and keeps getting better.
Great and fast customer response
by Midassm on 2021/09/20 19:56
Just a very good experience with your support team in terms of actually getting a response to a question. B Made it even better bring so fast Really appreciate it
Great app
by outpost555 on 2021/09/20 15:35
This is the best app for keeping your passwords safe. Well worth the money Makes great passwords. No problems
Too many Ads
by firemanpcs on 2021/09/20 00:18
Please stop with the adds
I need help retrieving my pw to Keeper.
by B3cca007 on 2021/09/19 16:53
I been paying for this subscription and can’t even use it. Help me, please and Ty. It’s a great app when you can get in. I feel someone has hacked into my account. Using another iphn. I need help recovering my account. I have asked for help. I been paying for over a year and this app came highly recommended? Is there a number I can call directly to get help recovering my acct?
Quality
by David422 on 2021/09/19 01:19
Been using this application for a few years now and it has been excellent. The few times I have needed customer support they have been fast to respond and resolve any issue. I plan to use this software for years to come assuming it remains this high quality protection and customer service
All That it Promises
by Iarchie on 2021/09/17 16:15
Wow!! Alyssa was wonderful. She did something I thought was impossible. She deserves a raise!
High marks for product & customer service
by Taylorcnm87 on 2020/05/27 19:20
I have been a keeper user many years and have recommended Keeper to my family, friends, and business acquaintances. Recently I had some charges accidentally placed on my Keeper account (thought I was renewing my account but actually was buying extra cloud space I didn’t need.) Keeper’s customer service rep Jason patiently worked patiently to figure it out, (via email) but, yesterday, the billing dept stated they could not find the charge so they could not issue a refund. Upset, I sent an email insisting on talking with a manager or more senior person. Honestly In today’s world I expected I’d never hear from them and I was planning to close my account. But today I received a call from a Ting Ting in billing who not only fixed the problem but spent a considerable time on the phone explaining what happened and assuring me I would have a refund. Additionally she gave me great advice on improving my security! OMG, a respectable company that employs competent and caring people!! High marks for Keeper for not only giving me a security system but also for treating their customer with respect! THANK YOU MANY TIMES OVER!!
Great support team when calling about a feature being removed from family plan
by windycitycraig on 2018/10/01 22:51
I called the Keeper team today, and the representative I spoke to was very professional and concerned. She was a pleasure to speak with. The problem is a certain audit feature that we like being removed from the family plan. I sent a request to have it added back. We have been using Keeper for a longtime now and are very happy with it. We love the new Fill feature and more. Keeping all computers and devices secure is so important. Making it easier on many devices is paramount. Especially for people that aren’t very technical. I’m a very technical artistic person that is always thinking about improving devices and more. Think about family with children and having a way to audit weak passwords easily especially today with so many passwords. This will help so a bully or predator can’t guess an easy password cause all kind of mayhem for the family. Password security is so important now with so many online accounts and services on various devices. Some still use silly passwords. Biometric systems, secure keys, encrypted storage, and more will improve over time. I hope more ideas come to fruition and companies speed up deployment. Sorry for the long post and I could add so much more, but I will stop.🤪 Always Thinking🧐🤓😀
Excellent
by dchiapello on 2021/05/26 18:18
A year ago I would have said the customer support leaves much to be desired, but it has improved significantly in the interim. I do have to say, though, that there never was a problem of badly trained or unhelpful customer service people. Answers and problem solving were always delivered with clarity and confidence. The problem was more a matter of the interface, and there still is room for some technical fixes there. For instance, you may find yourself in a chat format but have trouble finding again it if you leave it for a second. Back and forth via email works fairly good, but delays inherent in that can be a little unnerving. I once waited for an email reply, only to chance upon the earlier chat screen, where the rep was replying to me! I generally prefer telephone support, it’s more reassuring I find, but I’m adjusting to this. And like I said, the reps are informed and competent. The app itself has been a life-saver, and it functions well. Problems have cropped up once or twice after updates, but I am suspecting that’s due to apparently limitations of the Safari browser.
Starting to not trust it
by syu025 on 2021/01/06 15:45
The app keeps sending me notifications that like says that I should go back it up or my “free trial” is about to end. It got really annoying and first of all, I never knew about a free trial because it never told me about it when I first created my account. It always said I was unprotected when I said no to unlimited and keep asking me to buy it every time I go in the app. Since I also seen other reviews that explains how they lost their stuff, I started writing down my passwords instead of using Keeper. I must say I still use Keeper for it’s create a password function. Now on to the good parts of the app, it’s easy to use. It allows it to generate a random password. It copies it to your board when you press on your created password and disappears after while (same goes with your login) and I find that pretty neat. Of course if you really want to try this app, look at the reviews and decide for yourself. Nothing bad has happened to me yet but I don’t trust it. Take that to account. I gave this 4 stars because I still like the app but I find it untrustworthy and I really hate the constant advertising for their unlimited plan.
Problems with Keeper security
by fcarr4366 on 2021/04/19 03:21
I’d like to say that I had trouble with my tablet today with Keith through security it was very frustrating very confusing to me I did try their online help which was not too helpful but once I got a hold of an operator or emailed them my situation they were probably emailed me back and I got to say fantastic customer service in this day and age it’s extremely rare to find any good customer service let alone somebody can explain something easily, not only did keeper repAssist me they also assist me in plain English and which that I can understand and I was able to finish my task as I need to chill I think you very much keeperFor the excellent customer service I will definitely recommend this to somebody else I am old school customer service means a lot to me this day and age customer service means nothing to people and they show exactly as that as a company but this company did the opposite they actually went back 50 years and gave me the most wonderful customer service I’ve ever had in many many years thank you very much for your support
Great app, total package & lifesaver!
by Melissa_G1 on 2019/01/05 13:40
I’ve been using Keeper for years and it only gets better with time. I started with the free version (one device) and quickly bought the Unlimited plan. The app is easy to use online, through the Google Chrome plug-in, iPhone app and now with iOS 12, I no longer need to use Apple Keychain to save any passwords. With the update, it allows me to sign into sites and apps using my Keeper app. This truly is a one-stop-shop, as it allows me to organize my passwords for work, personal, family, etc into their own folders (as I like to do), I can save important documents and images and also search across the app so that I don’t have to remember which folder items are stored in. I do like to keep my items stored in folders so that I can easily see websites or apps that I am using for work vs personal, this allows me to determine sites/apps that I might want to unsubscribe from or update passwords regularly. I recommend this app to family, friends, colleagues and clients.
Major identity theft with this app
by Jills4kids on 2019/10/02 05:33
Delete delete. I’ve had this subscription for years and so have family members. I have never ever once logged in anywhere except from my phone and it has never been physically compromised from my phone. I do not have my password for this app written anywhere. Nowhere. Hackers got into my Keeper app on a Saturday morning. That’s when I realized that Keeper has no weekend support. International hackers had 22 pages of my data for over 48 hours before I could speak to anyone. Emails were useless as well. Hackers had control of my email and any attempt at getting back into the app was rooted to them. I was totally helpless. It has been 3 days 8-10 hours a day of a complete and total identity theft nightmare that has involved hacker demands for money to stop the madness. They can all eat you know what, including Keeper. The first rep I spoke with was condescending and terribly rude before a nice guy helped but he felt terrible for my loss. Well it’s been pure hell. Feeling terrible for me does absolutely nothing. Everyone I know who has this has deleted their subscription as well. I wouldn’t wish this on my worst worst enemy. Except the damned hackers. Please please don’t be me. Find another way to store your passwords. This is NOT it. You don’t want this disaster in your life.
Great app until it doesn’t work
by Great, free app on 2018/01/02 14:30
I rely on this app a lot, maybe too much. I use it to store ALL my passwords and I like the fact that I can organize into folders. I’ve got folders for banking, travel, shopping, medical, and more. My only concern was the fact that recently the app wasn’t working, it wouldn’t open so I couldn’t retrieve any of my user ids or passwords. I tried all sorts of resets with the phone and the app but nothing worked. I couldn’t reach anyone that actually helped for about 3 or 4 days. They had to reset my account on their end and they provided no explanation as to what happened. I was very concerned that I was going to lose everything and start all over resetting passwords everywhere; it was a nightmare. When I finally did get someone to reset my account they were non-apologetic and very nonchalant, I did not feel comfortable that my information was safe and secure or that this wouldn’t happen again. Again, they did not provide an explanation for why this may have happened and this is a service (app) that I pay for annually. And, I e been a customer for a few years. Anyway, I am sticking with them for now, but, I’ll be looking for something else.
Great product but MFA on their mobile app has issue
by tedlypong on 2019/11/23 17:27
Great product, and I’m totally still using it. Seems like the cleanest and safest product out there for password storage. My one complaint is that there is a bug on the iPhone mobile app with using MFA (to require a second factor other than password in order to view vault and account details). If you launch the Keeper app, you’ll get prompted for a second factor. If you hit cancel, you get an error pop up indicating that two factor is required. But at that point, if you double click the home button on your phone, browse to any other open app on your phone, then double click again and browse back to the Keeper app, you will be allowed to see the vault passwords and account details without ever entering that second factor. I opened a ticket with Keeper several months back and was advised that this would be fixed in later releases. But no fix yet. The likelihood of being exploited is small I guess, but for a security-focused software company, the bug is a little disheartening.
Great product
by Saltydog 13 on 2019/02/21 21:23
I have been using this Keeper app for over a year and have found it to be fantastic. Maybe almost too secure. I recently went from iPhone 7+ to XSMax and was unable to access the app (along with many other apps) as it went from thumb pint to facial recognition. Silly me did not think to go in and retrieve my access information prior to switching phones so when I got new phone, I could not remember my password or security question answer. After numerous unsuccessful attempts I contacted the developer who informed that without the security question answer, there was not much they could do except erase data and start over. This is not a issue with the app but rather on me for not thinking ahead. The developer has moved my subscription and I am back to using the app again. It really is a great app!! Just heed my advice, if you are upgrading phones, make sure to know your Keeper password and security answer so you can keep all your secure info.
Buyer Beware - May stop working without notice
by TooFastForITunes on 2021/04/29 11:47
This app presents a great way to manage your passwords, but with one notable exception. Your expiration date may be reset by keeper to a day in the past at any time and without any notice. Last week, my account had an expiration date in 2022. This morning, I woke up to find out that my expiration date has been moved to 2019. I contacted their technical support department, which was able to resolve the issue within 15 minutes, but was not able to explain why my expiration date suddenly moved to a time in the past. Fortunately I had a good Internet connection and was able to delete and reinstall the app on my phone, but if the Internet had not been readily available, I would’ve had no access to any of my accounts without having to reset each and every password. It’s also important to note that the app appears to have a major bug, in that it will not retain any new records that are created on a mobile device. You must use the web vault in order to create new records. If you are in an app, use keeper to create a new record, and save that record, it doesn’t actually save and you can’t even use it in the app in which you just created the record.
Life Saver
by BadAppleCT on 2020/06/07 17:44
I absolutely love this app. Originally I used the same password for just about everything so I could remember it. Now not only can I make unique and more secure passwords, I don’t have to remember them. Keeper also tells me strength of the password and makes it easier with all the new rules of lower case, upper case, a number and a symbol. Keeper can also automatically generate passwords. Keeper also alerts if a password has been breached so it can be immediately changed. The full version of Keeper allows for private storage of items that you would NOT want in your camera roll for example copies of driver’s license, passport etc. These photos can be saved in keeper without being accessible with other photos. This is also true of personal documents such as a copy of a car registration or paystubs. I have used Keeper for years and I recommend it to everyone that I know. I literally use it everyday.
Liars and Thieves
by CNY business owner on 2020/05/18 14:55
I have been a customer for 4 years but when it came time to renew the sales person lied to me and told me I needed to buy a storage plan for $500 but come to find out I only used 1% of the normal plan. Then I spent another $1000 on top of that for what I thought was a 2 year plan. Come to find out the sales person only put me down for 1 year. This company has high pressure sales people that lie and only care about the sale. They lured me in and waited till I heavily relied on the service and then over charged big time leaving me at their mercy. I am a small business with only 9 employees and yet they ripped me off. This is not free or even low cost. My cost was $1500 for 1 year. Don’t let them get you! This kind of software is all about trust but after they know you can’t operate without them, they then take advantage of you. I should have known that when a company has such turn over and you find out that no employees there last more than a month that something is wrong. So if you are thinking about using this service be prepared to send $1500 per year or else lose all your info. Run! Do not buy. Also, there is nothing special about this service.
Best Password Manager Ever
by Dennis Boone on 2019/03/06 21:51
I switched from using RoboForm for many years to Keeper just a few months ago. I must say it is much easier to make changes to all my passwords and sensitive personal information from anywhere, whether I’m on a desktop or mobile device. I especially like the share feature that is in the family version of the app because it let’s me share important login information with my wife so she access key information in an emergency or when I’m not available. And it is so easy and intuitive to use. The only thing wish for in this app is that it would automatically open with drop-down menus in the desktop browser the way that RoboForm did. I don’t like having to enter a Master Password every time I start the browser and click on the Keeper icon. There should be a way for the user to turn on and off the Master Password requirement as needed when working with the desktop app. Other than that Keeper got right overall, so I give it 4 stars.
Keeper
by J t p 40 on 2019/03/08 03:27
Best app I ever got I have several businesses and venders I have to deal with with this app u got to remember one password and if you use app and put information in it does then rest for you and you can take main password and give ur book keeper or ur attorney or account and if something bad happens to you or pass away or anything crazy god for give all they have to do is get that main password and they have everything they need to carry on and not spend months trying to figure out and it’s not on paper where anybody can find and I don’t know about rest but if you use apple phone iPad or computer it knows them and if they or you login from a different computer this app is going to send msg to your phone or computer to ask you if it ok for that unknown device to login to your account no question about it BEST THING I ever!!!!!!!did THANK and GREAT Support TO J40
Great App., but a little too pricey!!!
by King Vista on 2017/10/07 07:37
I am enjoying peace mind. This app really provides a good secure service , if you are like me, and the majority of your purchasing and socializing require security. I think it’s overpriced for what they offer as standard, a way OP, if you add the data features listed below. Otherwise, this app has done a great job helping me to securely store password and website info. using a multi-level password encrypted platform. This part of the service is very good; just overpriced. I would have given this app. 5-stars, however, I am a little disappointed that you have to pay additional fees in order to access the data (documents, video, photo) feature of the app. I feel these features should be standard otherwise all you are paying for is password security. It’s still a great app. but they are just a little too money hungry. As soon as it’s time to renew my membership I will be looking for an app that will promise this type of security but will include “DATA (media-video & photo, docs, file, & folder) ENCRYPTION” as standard features. Now, that type of security would be worth the value.
Keeper kinda Blows!
by analogkid299 on 2019/07/24 13:24
I got Keeper many years ago (probably near to when they first launched). It was cool, simple and free and exactly what I wanted. Over the years, it has become more complex and not so “free”. Every time I log on to retrieve one of my few (20ish) passwords, I am bombarded with in app purchase pop-ups asking me to upgrade to some BS service I don’t need (some cloud based back-up subscription) that is way to costly for the 20 or so passwords that I have. If I click “no” the app is timed almost exactly for an additional pop-up to “reappear” milliseconds later, when I attempt to select my chosen password, with the “purchase” button being “conveniently” located under my fingers path. (Good one Keeper makers! 😏) Moreover, many of the simple edit features, including deleting an entry, are unavailable unless you subscribe to their premium back-up service. In any event, there are many other “cool, simple and free” password management apps out there and I’ve had enough of Keeper and their BS “hard sell” in app pop-ups! So I’m done with them and leaving this review. It was nice for awhile Keeper, but you are no longer a “keeper” for me! Delete!!
Be Careful!!
by golden3652 on 2018/01/20 06:28
I have been using this app for about a year and have over 100 login, passwords and notes for numerous business and personal accounts. I just bought an iPhone X and for some reason it’s asking me to log in for every app on my phone. I tried to log in to this app using my email and password and I can’t get in. Worse, after 4 tries, I get a message that all my data has been erased. There is literally no way to reset your password, and there should be a way with security questions, etc. Now all my login and passwords are lost and I’ve spent a lot considerable time putting all of this in from various written sources. Customer service is of no help at all, saying basically “too bad”. UPDATE: after 20 email exchanges, customer service says “we can’t do anything for you” and maintains that because I purchased a new iPhone that my data has been wiped. They can’t retrieve it, can’t even locate my correct email address in their system. READ ALL THE REVIEWS. THIS APP, PAID OR FREE, WILL SOMEHOW LOSE YOUR DATA! If you change devices, lose or destroy your phone, your data is history. Twenty emails and they’re still asking me “do you have another email account?”
Sneaky, but okay for backup app
by Mostwaze on 2021/10/07 18:49
I have been trying this out as an alternative to 1PW. It’s fast in execution BUT it has several annoying features. I keep getting notices that the app needs refreshing, to log out then log back in. Also, the face recognition works some of the time, not others. When I ask for help they send article references, just what I want to spend the day reading AFTER paying for the the upgrade service, I think! I’m having a hard time trusting the whole entity and wouldn’t be surprised to see additional billing AFTER some time in the future. They are sneaky. Their website does everything possible to avoid customer contact - infuriating, especially when you’re moving from one device to another and you need resolution NOW. Lastly, their ongoing solicitations in the app to upgrade is too much, especially after having been tricked into spending an additional $10 early on, in a cryptic manner to get more storage, implying to make the app function properly???
Your Life Security Starts Here.
by Jerry Ruth Plum on 2021/09/02 22:24
I am not educated in the world of any of this technology and yet The Keeper is so very easy for me to do basic things. I am almost 75 years old and all of this is so new to me. I never had to worry about my personal information being stolen and people trying to rob me and use my information to buy things and ruining my life. A lot of these people are over seas and have never been in the US , just try and ruin me, steal from me and take everything they can. This application helps keep my information safe. I am so grateful for this application and I know you will be too. I was an Emergency Room and Trauma nurse for 39 years and Deputy Sheriff in the Orange County Mounted Unit. I know a little of life but nothing like it is now. I pray to God for his protection for me and my family. They all will have this application for their safety and security.
Keeper is outstanding
by EDollyO on 2020/08/11 01:02
I’ve tried several password vaults and Keeper is head and shoulders above them. Not only does it store and retrieve encrypted 20-character random passwords and user ids but it retrieves them and applies them to the login page according to the web site you are viewing. For me, the best part of Keeper is it’s family plan. It is possible to share my passwords with my wife and child. In this manner, they get to use passwords that I’ve given them permission to, or create their own and we’ll never lose access to our data or be hacked because our passwords were too weak. Last, I use Keeper as a family resource in case I die. With a special Keeper feature, upon my death or disability, I can allow access to all my passwords and documents. I even store a copy of my will there. There is nothing on the market like Keeper - I give it five stars.
A must have app.
by B Liberty on 2017/09/17 11:13
A person needs so many passwords in today's fast moving society. Whether the app be for work, home, entertainment,social, shopping or for some other reason, Keeper can save your password and other information on your phone and computer using encryption to protect the data. Since a person most likely has their phone with them, it is the best choice for keeping these protected passwords, especially if you travel a lot. It's also easy to use. We recommend it to all our clients so when we work with them we can get more accomplished if we need them to log into one of their websites for data. It's also safer than keeping the passwords at home on a piece of paper or in the notes section of your phone. If by chance you do not have your phone, you can still access your data if you know the primary password from anyone's computer.
This App. Keep me safe👍🏼👍🏼
by Bowler girl strike on 2020/02/24 05:04
I have no complaints about this safe App.. As long as I remember my password to get into my App. safe it holds all the passwords for all the App's that ask for the password so I can go on with whatever App. I'm in. It keep the passwords safe from anyone wanting to know my passwords, and I like that! Get this App. it's the best safe App. I know😊 That the truth to you all who want to remember your passwords but, don't want anyone else to know them. It's to me very safe and as long as you remember the password to get into the App. safe you will do okay and that the truth again👍🏼👍🏼. Still the best App. EVER!!! What can I say on my iPhone you can get in so fast with touch thumb print I like that fetcher, I just wish that fetcher could be set up on my iPad but, I'm okay I still remember my password. So this App. I awesome!!!👍🏼😊👍🏼😊Again Great app..⭐️⭐️⭐️⭐️⭐️
Excellent customer service from Mary
by RJ5515 on 2021/08/25 23:12
While wearing a mask the app didn’t recognize my facial features. I couldn’t remove the mask to try it without and was struggling to remember my master password so tried a couple of things when I realized it could lock me out and blow up the file. I needed a password for a time sensitive work project and sent a message to customer service. A few minutes later I was able to use the facial recognition feature and it let me in. In the meantime Mary reached out to me to be sure to see if she could help. This was all within a few panicky minutes. Wow!! I love all the features and ease of use, but Excellent customer service takes this to the next level for me. So important but so many companies lose customers for lack of care and response. Thank you Mary!!
Very good app, but...
by jdeere9750 on 2020/03/14 01:34
I like nearly everything about the app. Seamlessly fills in login info in websites using FaceID. Allows me to have a very strong password without having to type it in every time. Works extremely well, and is worth the investment for me. Here’s the reason for 4 stars and not 5, though. My biggest complaint is nearly every time I open the app I have to dismiss a pop up wanting me to purchase more features the app offers. I get it, you’ve got more to offer. But I’ve made the decision to purchase what I currently have, and I don’t want to be constantly bothered with what is basically an ad trying to get me to buy more. I don’t mind a pop up describing new features when they come out, but this is constant reminders of the same things over and over. Gets annoying, especially considering the cost I’ve already invested. Please consider a change on this.
Review
by TLKMVK on 2019/11/26 16:22
I had a situation where I needed to transfer my keeper account on a new iPhone but the access to the account was activated by touchscreen identification. I have been a keeper customer for many years and had long forgotten my master password and secret personal identity word. Therefore I was unable to access my new account nor any of data!!! Disaster!!! My old phone was rapidly dying as well. I turned to keeper support for help. Over 7 days we tried many scenarios to work around but no luck. Finally succeeded!!! Relived and elated as the staff stood with me the whole time , answered all my questions promptly and advanced numerous possible work a rounds in until we prevailed. I cannot thank them for enough and highly recommend the product and their support staff. PS keeper is a pretty tough nut to crack. Terry from Tampa
Terrible App
by Neyishayeuntopanga on 2018/12/27 15:23
Terrible app!! I wish I would have read the other reviews about the extortion and erasing all your files if you don’t pay them!!!! I wouldn’t have having this issue now if I would have read what others had done to their stored info. They trick you into thinking you have a free version and then when your IOS upgrades it completely deletes all your stored information WITHOUT WARNING and they do nothing about it. They email you saying “this is the risk you take using our app” Why make an app that does this?? They want to charge ridiculous price for an app that is essentially the same as your notes section. I wish I would have never stored anything in the app, if I would have just used my notes or a different app and I wouldn’t have this problem now. Have tons of stored passwords there that I had been using for years and now they just all disappeared and unretrievable. Definitely consider using a different method for storing your important information before you lose all of yours as well!!
Stop asking me to purchase things!
by Steve Jacobs 1187 on 2019/04/28 20:36
You know, I really don’t ever leave reviews but I feel compelled to leave one here. I paid something like $15 for Keeper Unlimited and I really use Keeper on a weekly basis - probably every few days or so. It’s definitely a life saver however, I can never retrieve a single password without being told I need to purchase something or other to further protect me. I already paid $15, I just want a secure place to keep my passwords. I don’t need to click a cursory “Stay Unprotected” button to continue through and retrieve a password. It adds an additional step to an otherwise easy process. I already paid for this app otherwise I really would use another password keeper. I guess I’m sort of “pot committed” at this point. I would caution other people to use another password keeper however because of this app’s exceedingly annoying scheme of asking users to continue paying for different protection schemes every so often.
2FA and User Interface Anomalies
by Art Skew on 2019/03/11 02:16
I purchased Keeper because of its vault security and ability to span that secure vault onto my three devices, MacBook Pro (2014), iPad2 and iPhone7. The secure vault is available across devices, however, in one iPad and two iPhone instances, two-factor authentication does not work. On the Mac, several 2FA options are available which may function on other devices, but not the Mac. Also, the user interfaces are terribly inconsistent across devices. It appears that most of the product work went into the iPhone and less into the MacBook Pro and iPad. On all devices, there is no indication that the addon Breachwatch is executing, nor is there any explanation how you are notified when a breach occurs. On the Mac, if the vault uses folders, they do not appear in the autofill window; and the autofill records are not in the sorted order organized in the vault window, forcing an autofill search. On the Mac, after drilling downward in Settings, reversing the traversal upwards does not always show all the windows that were shown in the downward path. On the Mac, when saving a Chat session, there is no validation of the send-to email address, and the session can be lost. Keeper's Chat analysts were helpful but Support’s responses to emails concerning the above issues were mostly without replies.
Update is awful!!!! Keeper not recommended
by Knocktwit on 2019/01/26 14:10
I have been using Keeper for several years. I just received an update and, as a consequence lost all my data — at least on my iPhone. I had been accessing the app using Face ID but with the update it asked for my master password, which I did not remember. As a consequence I successfully reset my password but the app wouldn’t let me log in with it. I successfully reset it several times but the app never would recognize the new password —notwithstanding the fact that I successfully reset my password. Then after resetting it once again successfully, the app then informed me that all my data was deleted because I had tried unsuccessfully to log in too many times! I hope that I will be able to recover my data from another device such as my laptop but rest assured that as soon as I do I will be looking for anther password protection app. I cannot in good conscience recommend Keeper any longer because of what appears to be a major malfunction in its current upgrade.
Another happy long time user
by Viera mama on 2018/08/09 04:20
I have had the Keeper Security App on my phones and my laptop for several years now and have always been happy with the app. Its easy to set up and easy to use for people like me who aren’t as tech savvy as I wish I was. I use it for every password I set up so I can’t possibly forget a password. I did have an issue getting into my account after a fluke thing happened with my phone so I reached out to the support team and Dann helped out quickly. He understood my problem and was very knowledgeable and in a short amount of time had my issue resolved. I have never had to reach out to support before and wasn’t sure what to expect but I was pleasantly surprised at how quickly Dann responded to me and how helpful he was...thanks Dann and thanks Keeper Security for being an App that is a necessity for me!!
Everyday
by AAndretsos on 2018/01/15 19:54
I use this everyday for all my password protected information. It’s great for remembering and sharing passwords between my family members- and also for my own private information. Especially now that I am taking over my mothers finances- trying to keep it all straight was driving me crazy!! I save my ID cards (Health insurance, auto insurance, copies of drivers license), business cards (my RN license, CPR cards, certifications), email passwords, billing passwords, bank account information and any other accounts I log into. Everything is always at my fingertips. So convenient and worth the Yearly fee. Don’t know how I got along before this app- I had no way to keep all the changing password requirements protected and was always forgetting and resetting passwords. This has changed my life- honestly.
Decent Password Manager Yet Charges Extra for Basic Functionality
by LukeyLue9 on 2021/05/28 13:53
I’ve been using Keeper Password Manager (KPM) since February 2021. I like that they don’t share or sell your personal info to any third parties. KPM is easy to use on my phone and computer. I have only had one incident where I created and saved a password in the app, yet that same password didn’t log me into the site I created it for and said it’s an incorrect password (I changed the password on the site to correct this). I’m knocking 2 stars off for a big reason: BreachWatch Dark Web Monitoring costs an extra $20 year for KPM, yet this same function is free when using many of the competitors (and they charge the same amount ($36) as basic KPM). With data breaches occurring weekly anymore, this basic function should be included without users being charged extra for it. Otherwise, it’s a decent password manager.
Warning!
by KJ_105 on 2018/11/03 21:18
After having this app (the free version) for over a year, I had a ton of passwords protected on this app. Well, I updated my phone to a new IPHONE XS. I had to input all my passwords into my new apps. Since the XS doesn’t use fingerprint software, I had to remember my password to get into the app (which I couldn’t). So, after getting close to the designated # of incorrect tries prior to erasing the data, I changed my forgotten password. After trying my NEW password, it said it was incorrect and gave me 1 more chance. So, I updated my password AGAIN...with the same password. As I entered it so surely the last time, the app told me I exceeded the number of tries required for a successful password and erased my data on the phone. This was ridiculous!!! So, after re-opening the app, I logged in (with the password that I used that initially said was wrong and erased my data) to find ALL my password data erased. Needless to say, this app tries to force you to pay for the service, and you pay for it if you ever have to change your password. Buyer beware.
Don’t ever Forget your master password!!!
by Lmgjonaj on 2018/12/26 15:43
This app was working fantastic until I broke my phone and my password did not carry over to my new phone. I had the app for a few years and it worked perfect. When I had to transfer to my new phone I forgot my master password and needed to reset my system. Apparently no matter what there is no way of resetting or changing this master password. So as a result I lost everything. I also had on auto subscribe and was charged the subscription although I haven’t used the app in months. I contacted password keeper and got the same response “tough S%&@$” we don’t help you if you lost your master password and we can’t refund your subscription although we know you haven’t been able to use our service. They just sent me right back to Apple... I don’t usually write reviews but I think it’s important for people to know these details before downloading so you don’t make the same mistake I did. Go with another app that has better customer service.
Good Security but Bullying Marketing
by Webe4Mom on 2020/03/26 17:31
I’ve used Keeper for well over five years and have always felt and believed my personal data is secure (period & full-stop). That said I offer the following comments regarding our experience: • In-app advertising has improved from heavy-handed bullying to deceptively sleazy. For example, if an in-app ad popped up offering additional storage capacity for images/pictures, the user was given two possible responses: the first response would send the user to the purchase and the second response would offer the user to decline by selecting “No, leave me unprotected.” By declining, how would I be unprotected (I would not be unprotected, it was a mere convenience which was offered). However my elderly parents would have fallen prey to this and needlessly spent money, a factor which has prevented me from recommending the product. This alone was enough to take away two stars. • To Keeper’s credit, they have improved their personnel’s customer service skills during the past 5+ years. • Keeper has added nice features such as being able to securely share a record with another Keeper user with or without author entitlement. Bottom line: Keeper offers safe and secure storage of your PII with some nice feature additions, however you absolutely need to be aware of their up-sell bullying tactics.
Lost all data and they told me "that's the risk of the free version".
by Slappy so happy on 2018/12/04 00:28
I have been using this app for 1.5 years. It always gives me the choice to "keep using the free version" or "upgrade". I always choose just to keep using the free version. I have maybe 20 passwords saved in this app. One day I opened the app up and boom, all passwords listed in the vault were magically gone. I emailed their support team and they said "this is the risk you take when you keep using the free version." So this makes me think: Crashes and desync issues don't happen in the paid version? These are only problems with the free version? Why are you making a crappy free version to lure people in then? That's horribly unethical. What a joke this company is to hold your data hostage like that. I'm not sure what app I might move to next, but now I have to reconstruct most of the websites passwords I have, as I relied solely on this app to save it all for me and didn't keep a second list. Trust me when I say that won't happen again.
Pay- or you will lose your passwords!!
by Perry Parsley on 2019/04/29 14:20
DO NOT START USING THIS APP UNLESS YOU PLAN TO PAY FOR IT. (Insert 1-2 passwords to see how it works and if you like it- but do not use the free version thinking you can get by.) I have been using the trial version of Keeper for four years. It WAS a great app. It was always my understanding that like MANY other apps on the market- there is a free version and a Pay version. I THOUGHT the free version allowed a secure method to store my passwords on my phone - and the pay version would ensure a backup of those passwords in the event I lost my phone. NOT TRUE. I accepted the app update today- resulting in all of my passwords being held ransom for $30. If I didn’t pay- I didn’t get them. I opted out - thinking surely I misunderstood - nope. And...that was my one and only opportunity. The offer is no longer on the table. 116 passwords- gone. The short- this is a good app- IF YOU PAY. I would gladly pay a ONE TIME fee of $30 to get my passwords back and to continue using the app- but I can’t even do that now.
Even Paid Version is Endless Nagware
by Eravau on 2019/09/11 15:53
I’ve been using Keeper for 6 years now. I paid $10 for the first year… and it’s been $30 since then for backup of my passwords. I like the way it creates, stores and retrieves passwords… even integrating into the iOS framework to auto-populate password fields most of the time when needed. BUT… despite paying $30 per year for service… you can count on it popping up ads to push more service sales on you on a regular basis (seems like once a day at least). If I say NO to an offer… it should accept it as a NO instead of covering the app and shoving the ad in my face over and over again. I’m already paying for the app. I expect ads in free, ad-supported apps. But this is a major nuisance that has only gotten worse over time. It’s to the point that despite my years of investment in the app… I’m seriously considering finding a better option.
No point anymore
by sweetstorymom on 2019/02/24 21:25
I’ve had this app for a few years. I used to love this app & even suggested it several X’s & for my mom to use as she got her business started. She of course would be using the paid version as I only needed the free basic version. I would NOT get this app as of now if I were you- UNLESS you’re willing to pay. If you forget your password twice, the third time it deletes EVERYTHING. I pushed the wrong letter & it deleted EVERYTHING. It was awful. There’s no back up password for this app. Also, this new updated version that really did it over the edge, is you can no longer make separate folders unless you pay. What’s the point of it being a free app? Unless it’s not anymore? There’s plenty of reasons people would need to pay, but limited reasons for myself & I used to just need some folders.. like a filing cabinet. Well, you used to be able to do that. Now you can’t unless you pay. I can add to my folders, but there’s no way to organize them. This app is pointless.
Total rip off!! These guys are thieves!!
by Kendena on 2018/07/30 12:31
I used this Keeper app for a few years for free, then decided to upgrade from free version bc I loved it so much. Then the next year they charged me $10 without my permission (if there was small print about recurring charges I don’t know how I missed it) so o was pretty upset. It’s seems like back then I tried contacting them and I was told they would not do that again. The very next year they did it again. Another $10. Once I got them to stop they still let me see my passwords without paying, I just couldn’t add any more. I used like that for a couple more years, then recently they completely blocked me from seeing ANY PASSWORDS I had put in there for years, UNLESS I pay again!! No way Jose!! Keep your app! I wouldn’t pay these guys another penny over the mere principle! I’ll just start over and go thru hell with resetting every password I put in there before I give them another dime!! Go somewhere else and buy a password app! Trust me, these developers are up to no good where your money’s concerned
Money stealer & a BUNCH of advertisements
by Lteagle on 2019/01/03 15:32
This app has so many advertisements it’s enough to drive anybody crazy! I accidentally purchased the year subscription by clicking the wrong button, but even after calling customer service to fix the problem I had access to the “premium” version. However, the premium version has just as many advertisements and pop ups, and $30 just to have your passwords backed up when there are so many free versions out there is RIDICULOUS. Well, the year has expired and it’s time to renew my premium subscription, which I never wanted in the first place so I’m not buying it again. Come to find out, Keeper has locked me out, disabled my account, and now I can’t access any of my passwords unless I pay the $30! I need those passwords, and there’s no option to go back to the regular version, so it looks like I’ve got to pay the $30 bucks. What a scam! Stay away from this app...there’s much better out there that won’t steal your money.
Appropriately named
by WestCoastFamily on 2017/10/17 03:41
I am not one to write reviews, as I believe who would care about one review when the majority of us who purchase applications from the App Store look at trends of total 5's and 4's versus 1's and 2's when deciding on an app. Well, the Keeper has me impressed. Both the design and function are just what they need to be. Not too heavy with bloated features you will never use, along with tight coding, a clean user interface and reasonable pricing for what you get. All of those attributes make for the last and I believe the most securepassword and account application program I will ever buy. Great job Keeper team, you have contributed something that will keep many from having their passwords along with their identities stolen and encryption that will surely frustrate many black hat hackers. Thank you
Keeper
by evilson on 2019/10/22 17:10
Keeper has been perfect. I’ve used it for years for both personal and business. Customer Support has been top notch as well. Lost my password a few years ago and went through the third degree to gain access again. I was happy about that because of the data I entrusted to them. Works perfectly on everything I have installed it on. Web access has always been fast as well. I recommend Keeper to all my customers. In business we share folders to each other for access to that data as well. I won’t look anywhere else for a solution. Like I said, I’ve used it for years and am more than happy. Sticking with it. My customers always thank me for pointing them to keeper. Great job! Great Customer and Support.
It is simply Great!
by atabiaka on 2017/11/17 03:02
I’ve been using it for a few years now, my friend recommended it. And I couldn’t be happier! All info is secured and since you generally always have your phone with you it’s really handy. Plus, you can attach files, like a copy of your drivers ID or insurance card, etc. just today I had a very pleasant experience when I had to log in using a password, and since I’ve been using a Touch ID for a long time I completely forgot my password. So I went to their website, it was passed 9pm, and a person, named Ben, walked me through the whole process, patiently answering my questions, and helped me to change the password and log into keeper on my new phone. Great customer service! Great protection service! Thank you keeper and keep it up! Cheers!
Be aware
by Sho122333 on 2019/07/12 21:44
I had free version of Keeper and I had over 50 logging in infos for a few years. Today I upgraded my iPhone and tried to log in to Keeper app but I forgot my password for this app and renewed it. After renewing the password, Keeper said “all your password were deleted from this device for your security.” So now I can log in to my account but everything is gone. To get my things back, I have to purchase 29 dollars annually. I know this app was amazing, but the way they took all my information as hostage and trying to get my money is sneaky. 29 dollars isn’t cheap!! Be aware what this app can do and Keep your logging in infos on papers!! Updated; I contacted customer service and the person was nice enough to put back all my volt infos temporarily. So I copied and pasted to one sheet and printed it to papers. I am thankful about what he did for me but I still think this app is not worth paying 29. I did not like the how they reply to my review either. Now I am deleting the app.
Use at your own risk. You will be held hostage to pay for a subscription!!
by mmarcus999 on 2018/08/31 16:38
Original Review: With their latest revision, if you once had a paid subscription and then go back to a free subscription you are not able to delete a record. I've been in contact with technical support and their response was that I would need to go back to a paid subscription to be able to delete records!!!! Insane. If they fix this bug I'll adjust my rating. Update: following Keeper's suggestion, I contacted their technical support once again and described the problem once again. Unbelievably, here is their reply (Keeper has become a useless app unless I agree to pay for the subscription). STAY AWAY FROM KEEPER PASSWORD MANAGER! Use at your own risk!! "Our system shows that your account is in the free version. Please note that using the free version of Keeper can no longer add, delete and edit information however you can see all saved records that you have created during your free trial and paid subscription years."
Week end tech support
by Happy Texas Camper on 2020/08/03 02:56
I’ve been using Keeper for several years and since I’m not a particularly “techie” person I probably just scratch the surface of the overall capabilities. However It does everything that I need it to do and security is excellent. This weekend I had a need to change the logon info and was having trouble accomplishing my goal so I reached out to their their on line support team and since it was after hours I sent them an email explaining the help I needed and shortly Pio was back with suggestions. I had a little difficulty accomplishing the task (remember what I said about my tech skills). No problem Pio stuck with me and ultimately it was successfully completed. 🙂 Thanks Pio and Keeper, keep up the great work!!
Amazing App
by MarlRubi on 2020/11/26 12:11
Keeper was well named. This App is worth the time and money if you want additional security on your systems. I had Avast Passwords for a number of years and it worked until something went wrong and I needed customer support. What a nightmare. I have over 200 PW’s and continue to enter new PW’s each day. To be locked out is an issue. I recently upgraded to an Apple IPhone 12 Pro Max from and 11 Pro Max. When that occurred my sync from one phone to another stopped working and I called AVAST support. The nightmare began. Phone support was the worse and there were no fixes. It seemed like I was calling another world. Finally I printed all my passwords out before I was locked out of the system completely and research Apps for Passwords I decided on “Keeper” and I am very pleased with the platform, ease of use, and support. The feature that made it easier to enter all my passwords and cleanup the past was easy. They have a SCAN feature that I was able to scan my printed PW’s and make some adjustments. Enter new PW’s is easy and the system works well. Security is tight and I now have my PW’s on all my devices with backup Amazing App
Rating Trends
2,4,3,0,5,4,0,1,4,0,2,4,0,1,5,3,1,2,3,0,0,0,2,1,0,3,2,1,0,5,2,0,8,2,4,2,3,1,0,4,2,5,7,6,0,5,3,1,2,1,4,0,6,6,3,1,1,0,1,0,2,2,3,6,0,0,0,4,1,2,5,10,0,1,6,1,0,1,2,2,3,4,1,4,0,5,7,0,3,2
All Versions
4.0
213,011 total
 5
179,253
 4
12,700
 3
5,523
 2
4,434
 1
11,105
Current Version (15.5.0)
5.0
158,585 total
 5
148,712
 4
7,131
 3
802
 2
358
 1
1,582
Version History
More...
Keyword Volume Hits KEI Rank
manager
11.61
111
secure
0.00
111
2
vault
21.22
29
2
passwords
14.80
13
login
13.28
5
password keeper
78.26
1
password keeper free
55.20
1
keeper
16.52
1
password manager
44.50
1
password
17.45
1
keeper password
0.00
keeper® password manager
0.00
free password keeper
0.00
encrypt
55.25
access
13.70
fingerprint login
189
fingerprint
50.69
acces
0.00
wallet
14.83
digital
0.00
Screenshots
Keyword Volume Hits KEI Rank
manager
11.61
105
1
secure
0.00
82
2
vault
21.22
22
passwords
14.80
6
1
password
17.45
3
password keeper free
55.20
2
3
password keeper
78.26
1
password manager
44.50
1
keeper
16.52
1
Search Visibility
App name
Description
keeper is the most secure way to store and protect your passwords and private information from cyberthreats. With keeper, you can securely store unlimited passwords, generate & autofill strong passwords, sync & manage your passwords on all devices, and more! Join millions of people who use keeper and you’ll never have to worry about or remember passwords again. >> Rated Editor's Choice and “password manager of the Year” for 3 straight years by PCMag >> Rated "Best Security" by Tom's Guide >> "Excellent" rating on Trustpilot keeper makes you secure and more productive online! With keeper, you can: • Sync & manage your passwords on all devices. keeper’s secure app on mobile, web, tablet and desktop ensures you have ultimate password protection. • Enable Touch ID or Face ID for instant and secure access to your vault. • Store unlimited password records in your secure, encrypted vault. • Generate strong, unique passwords to protect yourself against cyberthreats. • Securely share individual passwords or files with people you trust. • Save time, stay organized, and stay in control with our AutoFill feature, KeeperFill®. KeeperFill makes signing in to your favorite websites & apps a breeze on any device. • Monitor the security of your passwords by activating BreachWatch® - it continuously scans the Dark Web for passwords that have been exposed through public data breaches and instantly notifies you so that you can quickly take action. • Lock and protect your confidential files, photos, and videos in your vault. • login securely to your apps and websites with keeper's Two-Factor Authentication generator for all popular sites including Google, Amazon, Twitter, Facebook and thousands more. • Organize your passwords and files into nested folders, subfolders, and shared folders. • Elect up to 5 trusted individuals to access your account in case you can’t with our Emergency access feature. • Easily switch between multiple keeper accounts like business and personal accounts when you log in. • Keep your family’s passwords secure with a Family password manager Plan. • Identify which accounts require a password update with our Security Audit feature. keeper is the Most secure password manager in the Industry • Our password keeper is built with Zero-Knowledge security architecture meaning that all of your data in keeper’s cloud is fully encrypted and only accessible by you. (Read more about our security at: https://keepersecurity.com/security) • Compatible with Two-Factor Authentication providers like Google Authenticator, Microsoft Authenticator, Duo, RSA, Yubikey, and more. • The only SOC-2 and ISO27001 certified password manager in the industry. • Utilizes AES-256-bit encryption, Elliptic Curve and PBKDF2 technology. • Enterprise customers are provided the keeper Commander SDK for CLI and and DevOps integrations. * If you need assistance, please email support@keepersecurity.com Terms and Conditions keeper Unlimited is a 1-year auto-renewable subscription for $34.99/year. keeper Family Plan is a 1-year auto-renewable subscription for $74.99/year. secure File Storage is a 1-year auto-renewable subscription starting at $9.99/year. BreachWatch is a 1-year auto-renewable subscription for $19.99/year. Payment will be charged to iTunes Account at confirmation of purchase. Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period. Account will be charged for renewal within 24-hours prior to the end of the current period. You can turn off auto-renew up to 24 hours before your next subscription payment is due via your App Store settings page. Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user's Account Settings after purchase. Privacy Policy: https://keepersecurity.com/privacypolicy.html Terms of Use: https://keepersecurity.com/termsofuse.html
Almost perfect…
by heavyPixel on 2021/11/27 16:46
I’ve been a subscriber for several years, and use it on all my iOS devices. However — Keeper Devs — for the love of god, please add support for using “CMD+F” for Search!!! It’s super annoying on iPad to have to trackpad up to the little spyglass icon every time I need to tab in and out of the app for a quick password. :P Otherwise great. Will update review to 5 stars once added.
Support
by shajat on 2021/11/27 01:20
I just got a new iPhone and could not get my Face ID to work on keeper. I contacted Keeper and they gave me a suggestion to try. I tried it and it worked. I was so happy to be able to get support very quickly.
Face ID isn’t working-update-
by Daphnedaphne on 2021/11/26 23:08
Received response from customer support and able to use Face ID now. I wish there was a better interface to guide user to switch biometrics to faceID. Glad that I don’t have to cancel sub and delete app. I’ve been using app for 3-4 years and I’ve been having no issues using app until I got new phone. App doesn’t unlock by Face ID since I switched to iPhone 13pro max, I have to type master password every single time and I tried everything via setting. I’m going to switch to another password manager app
Quick Tech Support
by Vincent#2 on 2021/11/26 18:37
Thanks for quickly diagnosing and responding to my tech support question!
Log-in and passwords disappeared!
by Anniescrazymomma on 2021/11/26 02:26
It’s Black Friday week. I was doing some online shopping when I found there were no log-ins and passwords in my Keeper vault. I about had a heart attack. I promptly contacted Keeper Support and they immediately told me what to do to get my data back. The fix was simple and fast. I appreciated the Keeper team checking in with me a little later to make sure it worked. What a great support team Keeper has!
Game changer
by boopellieboop on 2021/11/24 19:07
Love this app, use it daily, would never even consider going back to life without it. Great customer service as well. Customer for life.
Great app
by grantgreen on 2021/11/24 13:13
And this is a great app even if you don’t sign up for the subscription. I probably have at least 50 websites that I am signed into and keeper remembers all of them.
Customer Support very helpful
by My 2 1/2 Cents on 2021/11/23 23:07
Whenever I have a problem or question Support is always very helpful and they give you step by step instructions.
Customer service/support is exceptional
by Jane H-S on 2021/11/23 07:17
I have used Keeper for several years and find it incredibly easy to use, convenient and safe. Recently, because of my own fault, I needed customer support and found them very prompt and attentive with their response
Customer Service
by I want to watch! on 2021/11/23 03:42
Never thought I would get a response at all, let alone within 30 minutes of request! Excellent customer service!!!
Trouble with subscription billing
by msdameb on 2021/11/19 16:28
The agent I had was instrumental in helping me understand the difference in several bills that I had received. Doing a great job with this novice pc user is definitely an understatement. The agent was simply great! Kudos to the proficiency of this rep. Was thinking of dropping this service completely, but your agent saved the day.
KEEPER is a keeper
by nanaturn on 2021/11/19 02:17
My former Password program tanked on me! I studied the other major programs, at length. I tried two (nameless) programs but they were not user friendly. I, then, found Keeper! They have a free trial program for up to 5 entries. I gave Keeper a try and it went well, very user friendly. I had a couple of questions along the way and customer service responded immediately, which is great for a newbie. So I decided to purchase it plus 2 more associated programs. I highly recommend KEEPER.
Great app
by cyberjunkie21 on 2021/11/18 17:33
Love being able to keep my passwords together, secure, and not stored in browsers. Wish the integration into iOS was a little more, but think that’s an apple restriction. Once you set it up as a password manager it is easy to fill in.
Keeper
by Par4N2 on 2021/11/16 16:39
With the release of 15.5.0 FaceID no longer works. The App shows it looked at my face but am not required to enter my master password every time I want to check a password!! Any recommendations? I have Keeper turned on as one of my Apps that can use FaceID.
Great support.
by HoniMeKulu on 2021/11/15 04:55
I had issues with signing in to my account after switching iPhones. Contacted support who quickly responded with a simple solution. I have contacted them a few times since purchasing and each time they responded quickly with a simple solution. Love the convenience and ease of the app also, and you can’t beat the price for excellent service and peace of mind. Thanks Keeper Security.
Helped Promptly
by DWJ777 on 2021/11/15 02:58
Had an issue recently and sought help first in chat. After chatting, Keeper support switched to email and gave me a detailed way to resolve my issue including pictures to reinforce their step-by-step instructions. Within 10 minutes problem was addressed and resolved. Outstanding customer service!
Great app and amazing customer support
by SamIam359 on 2021/11/13 16:33
I’ve been using Keeper for the past year and I’m very pleased with the App, as well as the customer service support. A small billing issue came up and the matter was resolved within a few minutes via a quick email. Highly recommend Keeper for peace of mind 👍🏻
Would buy again!
by rmoravek on 2021/11/12 16:00
I am very happy with this password keeper. When I received a new phone and my old phones information was transferred to my new phone I lost a lot of passwords to my apps. unfortunately my password Keeper was one of them. Dann from the company worked with me tirelessly to retrieve my information. I could not be happier!
Always works well except…
by Dukeofnuke1951 on 2021/11/12 01:35
When I got a new phone. I reported a problem which they responded to immediately with the correct fix. Great performance.
Great but Face ID not working with my new phone
by Jersygrl18 on 2021/11/11 13:20
5 stars up until recently. I have used this app for years and it has served me well. My two compliments: for some reason switching to new iPhone 13 does not work with Face ID. The app will scan my face but it just doesn’t open the app, I still have to manually type password. Thai is only app it doesn’t work with so far. Second thing is the free version should still have a basic ability to delete information. It lets me try but then requires the upgrade to delete. Otherwise a helpful app. Update: chat support has easy fix. Log in with master password, setting, toggle off and then on again biometric login. Worked!
Keeper Help
by unusable grid app on 2021/11/11 00:08
I had trouble with Face ID when I got a new phone. I submitted a request through help and got a prompt reply that fixed my situation. I use Keeper almost every day and it’s great to know that if I have a problem help is just an email away. I highly recommend this app.
Couldn’t live without it.
by TL tahoe on 2021/11/09 18:54
Love that it keeps my passwords secure, it’s such a pain to remember them all. The one time I needed customer support, very speedy reply and resolution.
Poorly Executed App
by unicornx2283 on 2021/11/09 12:48
Limited functionality in this app. User interfaces are poorly conceived and not intuitive. Leaves user underwhelmed and wondering what they paid for. Customer service is absent. Recommend another password management app.
Basically ransomware
by recent review by kmw on 2021/11/09 00:58
Horrible app if you use it for free. I have over 300 passwords on the app and it just erased them all saying I could get them back if I paid their subscription fee. Major bait and switch. Unethical. They should be removed from the App Store.
Years of being secure
by 8Misfit8 on 2021/11/08 21:07
Have been a customer for a long time and enjoy knowing that my myriad of passwords are safe and secure. Thnx to Keeper Security for that peace of mind.
Could not modify existing entries
by Ruthbeerfloat on 2021/11/08 21:04
Getting the error “title is a required field” but there is no title field in the display.
New phone
by Eric GM on 2021/11/08 17:03
I upgraded from a I-Phone 11 to a 13. Couldn’t get in my keeper. They emailed quickly with good answers. Problem was fixed right away. Thanks
Great solution to modern problem
by Cindycan0527 on 2021/11/07 22:56
I have been a Keeper user for several years and I honestly don’t know how I would live without it. I upgraded my iPhone and was frustrated that the face recognition would not work. I was having to enter my Master password every time and got pretty frustrated. I delayed reaching out for support because that rarely goes well! I finally did and Andy told me a simple fix and now it works every time. Andy provided great service and I will probably be a Keeper customer for life. I cannot recommend it highly enough.
Great Tech Support
by TallGuyinNC on 2021/11/05 20:03
Had an issue logging in with Face ID and had to contact support. They got back right away and had a fix right away. Jeb was Great!!
Keeper’s Great!
by Platinum Blue on 2021/11/05 04:21
Easy to use, perfect solution for storing passwords safely. Even my technophobic brother is able to it!
Great support!
by lvincorpus on 2021/11/04 18:44
I sent email for help when I couldn’t change my account email address after I’d left the company, and Dann followed through with me until the problem was rectified - with quick responses each time! Thank you!
Update messed things up, otherwise good
by Wakingupsucks on 2021/11/04 18:28
This app has been really useful for password storage over the years! I mostly avoid all the pop-ups asking to upgrade (there are a lot). I recently updated to the latest version of the app and all my folders got completely messed up (each folder has a duplicate and items inside the folders are now scattered elsewhere). I’ll likely have to spend a solid 1-2 hours fixing and moving everything around.
Keeper support
by LL Cool Doc on 2021/11/03 12:47
I needed help with facial recognition after transferring to a new phone. Keeper support was prompt, succinct and accurate. Easy to follow instructions yielding a great result. Kudos and thanks. Larry
Hard to use , not worth the money.
by woodchuck chuck on 2021/11/02 07:50
Hard to setup. Not worth the time or money.
CS
by CVN112 on 2021/11/02 06:38
Excellent customer support for this app, regardless of the free or the paid version. Instant responses and also option of “emergency” in case locked out and need assistance immediately. I recently switched form a fingerprint ID phone to a Face ID phone and the app, while verifying through Face ID, still required the master password be entered manually, which was very inconvenient. Support helped me fix the issue by a simple code ogle off and back to on to enable Face ID in the account. They replied to emails I’m the middle of the night inside a few minutes. This is above am beyond what you’d expect. I thought for sure it would be the next day + when I hear back from them. Super cool. Thank you.
WAS GOOD BUT NOT ANYMORE!
by Scarface131313 on 2021/11/02 02:06
This app I feel was one of the best password keepers. Not anymore after the update. The whole platform is different. I’ll be finding something better now that this is just like the rest of them. What the heck was the team that developed this thinking.
So Far So Helpful!
by Chicken Shank on 2021/10/31 02:46
I finally needed to opt for a paid premium data security and password management service and my IT friend’s recommended Keeper Support. Purchasing a subscription and downloading the app was a cinch, but generating a “Master Password” to access my account that I had to memorize was a much larger doozy as I wasn’t sure how complex I was allowed to be. I ended up activating the Self Destruct Local Data feature because my Master Password took too long to enter into their login screens 😂 (WHICH IS A GOOD THING, SECURITY IS AIR-TIGHT). Fortunately, their customer support advocate Thomas compassionately and intuitively walked me through deleting my account, regenerating a new account, and transferring my pod subscription to my account 2.0! Ten stars and a great vote of thanks to Thomas!!! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ It was really daunting as an beginner/intermediate-leveled IT skilled-human myself, but Thomas made it easy, enumerated ever state with total clarity and I rapidly had my Keeper back up and running. It was genuinely an incredibly fun and exciting process despite the fears that popped up along the way, and so I am eternally grateful to Thomas and Keeper Customer Support. Sincerely, Dylan Nevin
Support
by port1944 on 2021/10/30 18:58
A good product, but it is the fast and accurate customer support that makes it special.
Absolute garbage!
by Kates227 on 2021/10/30 12:04
This is definitely not user friendly. Unless you are a programmer, don’t buy this program
Great
by twogans on 2021/10/29 18:39
I have been using Keeper Security for a few years now. There are so many sites that require passwords & then they want to have you change your password every few months. Impossible to remember all the user names & passwords by heart & you don't want to write all your passwords on a paper. Highly recommend.
Facial Recgnition
by LGF @ F & H on 2021/10/28 14:56
Excellent help in setting it up.
Great Support!
by bapwepef on 2021/10/26 02:55
While I was waiting on a reply to my question, they sent me info - I had it solved by the time my turn arrived. Then someone checked to make sure all was good - I’m impressed!
Long Time user of Keeper
by Pizza Smith 1 on 2021/10/23 12:59
No Longer the same company 😢 👎👎👎👎👎 Customer support???????? No where to be found!
Great product and support
by Bhuffindycon on 2021/10/22 13:44
Have used this product for a number of years now and it is worth every penny paid. Recently had a problem logging in and had to email the support email. Normally, I dread doing this as responses are typically slow and unhelpful (from other companies), but with the Keeper team, I had an answer in a few minutes that completely fixed the problem. Thanks Keeper team!
Touch ID not updated to work with iPad mini 6
by Drewww49 on 2021/10/22 10:31
I have been using this app with all of my devices. However, the touch ID on iPad mini doesn't seem to be working. As soon as I open the app and I'm asked to unlock the device with touch ID, the prompt disappears as soon as I touch the sensor. This ably happens with this app. Can you please fix this issue? I know this is a new device and you guys need time to fix it. Please fix!
Great for keeping the family connected across devices
by WBMichael on 2021/10/21 19:36
Does what we expected and then some. Needed a solution that includes non Apple since my son has a gaming PC. We did our homework and thought this solution was the best. The interface is easy to use but wishe there was a duplicate remover and a record could have more than one URL since sites can have more than one page to long in. When creating a record just remember to use the check mark since a new record is not automatically saved.
Outstanding Customer Service!
by Irish Whiskey King on 2021/10/21 04:02
I just upgraded my iPhone and was having issues with Face ID. I sent a message via their “support” link around 11:26pm EDT. I expected that at the earliest I would hear back the next day. 10 minutes later Mary replied with the solution to my issue. That is amazing customer service. I highly recommend this app!
Great Customer Service
by Creolecount on 2021/10/21 03:23
I recently purchased a IPhone 13 and had to switch from a finger sign in to facial recognition for Keeper. I thought I had done what was required for the facial sign in but it wasn’t working so I email Keeper and Rhea sent me step by step instructions and now facial works like a champ. Thanks Rhea and Keeper, you make my life so much easier. Willie County Jr.
Great but…
by qbanboi84 on 2021/10/19 18:18
If I’m already paying why keep advertising? No I don’t own a business. No I don’t want a free trial. No I don’t want Breachwatch. No I don’t want to refer friends. We have the family plan and we should have 10Gb and the secure file storage never works keeps saying to upgrade. I left Dashlane because they stopped working on their desktop app but this one feels so annoying! Other than that great password manager lol.
Thanks TingTing
by Realived on 2021/10/19 17:50
Thanks to your support person Tingting has saved me from quitting Keeper. She has demonstrated patience with my limited knowledge of Technology. Prior to her assisting me I spent hour’s attempting to learn your system. After a few sessions she saved my sanity. You need to pay her more she is a valuable asset to your company.
Customer support rocks
by randypanic on 2021/10/19 13:53
I had to switch phones 3 times in a week and a half. Each time presented an issue with keeper access. However their customer support was over the top and sooooo helpful. I really use my keeper too so I’ve nothing but a good review to write
Fantastic
by Jojo7760 on 2021/10/17 20:31
Amazing app - simple to use and reliable. Fantastic Customer Support, even on weekends!
Horrible signup experience
by richierich312 on 2021/10/17 18:12
Instructions don’t match the actual user experience. I had problems and couldn’t speak to a person. I’m going to ask for a refund!!!
They try to sell unnecessary things continuously
by param2021 on 2021/10/16 22:18
Time to time, they try scare you and ask for buying more services
Not worth it
by Billuboy on 2021/10/12 23:02
Constantly tries to upswell you for features, very annoying app, paid the annual subscription and ended up not using it.
Keeper on iPhone not syncing
by walamy1234 on 2021/10/12 21:44
I was able to get my issue resolved quickly through email support. Jep was very prompt and had the correct solution to my problem. Thanks so much for being available to get my issue resolved!!
Great
by L161 on 2021/10/12 00:08
The app is very user friendly and the service is great
Great service!!!
by Harold7676 on 2021/10/11 07:24
Rene helped me online! She was efficient, guided me through my issue step by step, she was patient, and finally got my issue resolved! I have used “Keeper” Security for all my passwords and I highly recommend it! It’s not complicated for non-technical people and at a time when all subscriptions and apps require a password, “Keeper” is a must! I’m subscribed to perhaps close to 100 professional journals and “Keeper” keeps all my passwords safe! Phenomenal app and customer service is the best! Thank you! Harold7676
Not what used to be
by super day on 2021/10/10 18:12
I’ve been using Keeper for several years. When I started, they claimed to be the most secure way of protecting passwords. Then, they introduced their Breach Watch. So, now the basic plan isn’t as secure as it used to be?! I’m not willing to pay a higher price for more security. I’m disconnecting my use of the app, after recently receiving notices, every so often (this year more than in the past), of security breaches. I’m not planning on keeping any password on any electronics anymore. And, guess what I’ve noticed-after I get these notices, I seem to get a LOT of political spam emails. Hmmm.
Great product and support
by Gizmoguycdn on 2021/10/10 06:45
I’ve been using Keeper for a fee years and it’s been a great help. What also impressed me is the prompt support. I would recommend this to anyone who has multiple devices and many passwords to store as well as keep taps on any login that has been compromised.
Great App
by Brostow on 2021/10/09 22:56
Works great, only complaint is that it’ll scan my face and then make me type in my password anyway
The Android Version Is OK But Not the IOS One
by SteveMetz on 2021/10/09 17:50
It can't remember biometric login and demands my master password over and over again
Great! Thank You! Don Holtzmann! Thank You!
by RV Man 1940 on 2021/10/08 20:41
RV Man 1940
Keeper
by Allie 76 on 2021/10/08 18:43
This is a great app. I would be lost without it.
Excellent customer service through email
by rltalent on 2021/10/08 04:29
The person that helped me solved and assisted me on the directions. Great customer Service!
Sneaky, but okay for backup app
by Mostwaze on 2021/10/07 18:49
I have been trying this out as an alternative to 1PW. It’s fast in execution BUT it has several annoying features. I keep getting notices that the app needs refreshing, to log out then log back in. Also, the face recognition works some of the time, not others. When I ask for help they send article references, just what I want to spend the day reading AFTER paying for the the upgrade service, I think! I’m having a hard time trusting the whole entity and wouldn’t be surprised to see additional billing AFTER some time in the future. They are sneaky. Their website does everything possible to avoid customer contact - infuriating, especially when you’re moving from one device to another and you need resolution NOW. Lastly, their ongoing solicitations in the app to upgrade is too much, especially after having been tricked into spending an additional $10 early on, in a cryptic manner to get more storage, implying to make the app function properly???
These must be fake reviews..
by mhutma1 on 2021/10/05 20:35
Awful product, fails to sync with your apple devices and when I got locked out of my gmail because of this garbage product…they had no support. Run, as fast as you can.
Customer Service
by fasimex1 on 2021/10/05 14:34
I had an incident that caused all of my passwords to disappear, contacted keeper and a lady named Rene and others helped me solve my problem, now all of my passwords are restored!!!!
Best password app
by Hello293847 on 2021/10/04 16:05
I’ve had keeper for a bunch of years and absolutely love it. I can easily manage my passwords for all websites, etc. their customer service team is excellent if you have any issue or question they get right back to you… very responsive! It’s easy, simple, works well, and is the best password app I’ve used. I’ve recommended it to tons of friends, my husband, and my boss… all of them are so grateful for the awesome new app they love.
Quick response from support
by hnnkr on 2021/10/03 03:46
I bought a new iPhone and had problems logging in to Keeper. I sent an email to support. Got a quick response and had detailed instruction on how to uninstall and install keeper. Made it so easy. I’ve been real happy with keeper and love the security of it.
Not horrible
by Arazonan on 2021/10/03 03:00
App is really clunky but getting better. I wanted to switch from another PW manager but Keeper is just worse and more expensive + annoying up sell spam. Not an awful app but most of the alternatives are better. I don’t see why anyone would use this.
Lost all passwords
by shshfir on 2021/10/02 19:50
New update required 2-factor. Locked out of all passwords despite being only device and password being saved locally on device. 1 star for dark pattern. Why doesn’t apple offer this functionality as a default app…
Does not work well with apple watch
by CThoemke on 2021/10/02 14:07
The Keeper DNA does not work with apple watch. Very frustrating and useless despite having Keeper Unlimited and the icon availble on watch. Despite several attempts to input code, it just keeps cycling through again and again without taking the code.
Responsive
by All niconames taken on 2021/10/02 08:51
Super fast response when I needed support
SAVE YOURSELF A HEADACHE
by Gaylewoo on 2021/10/01 21:28
This is the worst app I’ve ever had. First thing is the juvenile look and format. Second, set up is ridiculous thought it would be similar to other password keepers like True Key by McAfee. Third, after reading and finding the guide to import passwords from a different password app. The directions didn’t even work with the app. Wished I had tried this out before paying up front, and last but not least, even after paying for the program and storage it is continuously showing adds.
iPhone 13 PRO MAX ISSUES
by Ddb33 on 2021/10/01 15:15
FaceID seems to be an issue on the new 13 pro max Just got this phone and it won’t stop loading when I try to log in or verify a password auto fill with FaceID
Switching from Android to IPhone made easy.
by notWoundman on 2021/10/01 06:36
This program made switching to iPhone from Android a breeze. Thought there was be a big performance hit. Nothing. Just works. Thank you!
Great Service
by PrissyPatPat on 2021/10/01 01:06
Great knowledge with people that don’t know what to do! Efficient, and very professional and nice!
Convenient. Powerful. Reliable
by RDJ_916 on 2021/09/30 20:51
I’ve had this app for several years now. Remembering unique passwords because a chore for both work and personal. I saw this app in the store and thought I I’d give it a try. It is so convenient being able to create password ls of different lengths and complexities is great. It is also convenient to be able to log in using biometric logins. The app is powerful because I can copy/paste passwords without revealing the passwords. Also, being able to select which characters to incorporate in my password based on my corporate security requirements. The reliability comes from the app works each time I’ve needed it to work. Recently I had a problem with iOS 15 not recognizing biometrics for this app. I contacted the help team and they were not only able to diagnose the problem quickly, they made the appropriate recommendation to solve my problem. This app is well worth the fee! I strongly recommend you get it.
Keeper support is fabulous
by Ross Jones on 2021/09/29 14:19
I was having a problem with Face-ID. The tech walked me through a couple of fix options. My problem was solved with the first option
Total trust.
by Dude797 on 2021/09/29 01:29
I do not review a lot of apps because they come and go. I have been with these folks for many years now, not one hack, not one breech, to my passwords. This will help you manage your game but you gotta stay on it. These folks do a great job to help me stay on my game. 30$ a year to protect myself, yes. Update 6/28/2020. Many years with these folks. Not one misstep in my password management. Not letting go now, world chaos, whatever, my money is still well spent. Thanks to all of you. Keeper going...😀 Still down with these folks. Many years in with Keeper. Never felt more password protected than I am right now. Thanks to all the staff at Keeper. You are crushing what it means to be dedicated and committed. Mad Love to all.
5 stars
by Nursebbdoll on 2021/09/28 18:55
I contacted keeper staff with an annoying issue I had with my ap. They solved it with a simple solution. They responded quickly to my email and were very cordial.
why
by ShotgunBambi on 2021/09/28 15:52
the interface is fine, kind of weird, like i feel like its supposed to be secret agent themed or something? there are constant popups asking me to upgrade using scare tactics. i did upgrade because i had been using it for years and it charged me for the app and then never acknowledged that i had upgraded and then i emailed them(the contact email of the app) several times and they never responded so i gave up but now im still using the free version with popups like a FOOL
Support
by Pk20pk on 2021/09/28 03:54
Andy was amazing!He took me through and made sure I was successful with my concerns
Excellent support
by awesome4real on 2021/09/28 02:20
Got a new iPhone and my Keeper was no longer accessible. Got immediate help.
Customer Service (CS)
by Ponte Vedra Jim on 2021/09/27 18:44
CS called to resolve my error in renewing. Fixed my error, updated and extended my subscription, helps me eliminate a duplicate GB extension that wasn’t needed through Apple, and it was refreshing to talk with a person who cares about service and their customer.
Company not concerned with product quality
by Ambrose678 on 2021/09/25 17:43
The site offers a satisfaction guarantee - I downloaded and used for 1 day and did not find any benefit above Apple keychain. It is actually a farily tedious app to use. I asked for a refund and they refused outlining there are no refunds per the terms and conditions. I get that, by honestly, how many of read read 20 pages of T&Cs for every single app we use. Not a quality product and terrible customer service.
Too many pop-ups
by Pm1228 on 2021/09/25 06:39
I originally paid for Keeper years ago but over time there are more and nagging pop-ups asking for an annual subscription. I paid for the app. I just want to use it, not deal with multiple clicks of advertisements just to get to the front page of the app. Update: after many years of usage one day I updated the app and it said that my free trial has expired and I needed to pay a monthly subscription to get all the passwords that I had entered in. Clicking anywhere just told me to subscribe. I am pretty annoyed that I’m locked out of using the app and’s my data. I paid for the app, I don’t need any of the fancy features and now I’m locked out of the data. I’ve been gradually resetting the passwords and I have most of it fixed at this point but I’m still pretty annoyed.
Great Product and Great Support
by bmilla77 on 2021/09/24 00:01
I have used RoboForm for years but decided to move Keeper because of it’s zero knowledge architecture. The migration from RoboForm went smoothly. Keeper does a better job of logging into sites and creating unique complex passwords. RoboForm does a better job of filling forms. The thing that most impressed with Keeper is the support. I reported the problem and got a generated response we will get in touch with you. Normally, that means you’re lucky if they get in touch in a few days. After a 30 minutes I got a response. I responded providing more info. Within a minute they provided a solution that worked.
Can’t delete records without paid subscription
by Scienceboyee on 2021/09/23 18:43
When I tried to delete records without a paid subscription, a pop up appeared telling me that I need the pro version to delete records. This app is nothing more than ransomware. I recommend KeePass Touch for a mobile password manager and KeePassXC for a desktop.
Great technical support
by sregor01 on 2021/09/21 22:25
Been with Keeper for several years. Initially started with the free version but after a few years saw the need to get the pay version as my needs for secure storage increased. It’s a great app and to be honest, way more than I need in regards to what’s available. My biggest positive accolade has got to be their technical support. Not that I have needed it often, but when I have, they have never let me down. They are quick to respond and stay with you till the problem has been solved. Can’t say enough about their response to my needs It has been a great app and as I said it provides way more capability than I will ever need. For those who do need a powerful, flexible, secure app... this one is especially for you!
Best App Ever!!!
by Mama Vids on 2021/09/20 22:55
My husband and I have had this app for about 10 years! I really don’t know how households manage without it! It takes some time entering them in the beginning but it’s so worth it! I was always scared, what if I don’t want to pay the annual cost anymore, they will have all my passwords…nope, super easy to print them out. Now, I print them out once a year and store them in our safe in case of an emergency. And, their personal customer service is amazing! Honestly, this is my favorite app, and we have MANY!
The best
by Cricketpuff on 2021/09/20 21:05
This is the best password manager out there and keeps getting better.
Great and fast customer response
by Midassm on 2021/09/20 19:56
Just a very good experience with your support team in terms of actually getting a response to a question. B Made it even better bring so fast Really appreciate it
Great app
by outpost555 on 2021/09/20 15:35
This is the best app for keeping your passwords safe. Well worth the money Makes great passwords. No problems
Too many Ads
by firemanpcs on 2021/09/20 00:18
Please stop with the adds
I need help retrieving my pw to Keeper.
by B3cca007 on 2021/09/19 16:53
I been paying for this subscription and can’t even use it. Help me, please and Ty. It’s a great app when you can get in. I feel someone has hacked into my account. Using another iphn. I need help recovering my account. I have asked for help. I been paying for over a year and this app came highly recommended? Is there a number I can call directly to get help recovering my acct?
Quality
by David422 on 2021/09/19 01:19
Been using this application for a few years now and it has been excellent. The few times I have needed customer support they have been fast to respond and resolve any issue. I plan to use this software for years to come assuming it remains this high quality protection and customer service
All That it Promises
by Iarchie on 2021/09/17 16:15
Wow!! Alyssa was wonderful. She did something I thought was impossible. She deserves a raise!
High marks for product & customer service
by Taylorcnm87 on 2020/05/27 19:20
I have been a keeper user many years and have recommended Keeper to my family, friends, and business acquaintances. Recently I had some charges accidentally placed on my Keeper account (thought I was renewing my account but actually was buying extra cloud space I didn’t need.) Keeper’s customer service rep Jason patiently worked patiently to figure it out, (via email) but, yesterday, the billing dept stated they could not find the charge so they could not issue a refund. Upset, I sent an email insisting on talking with a manager or more senior person. Honestly In today’s world I expected I’d never hear from them and I was planning to close my account. But today I received a call from a Ting Ting in billing who not only fixed the problem but spent a considerable time on the phone explaining what happened and assuring me I would have a refund. Additionally she gave me great advice on improving my security! OMG, a respectable company that employs competent and caring people!! High marks for Keeper for not only giving me a security system but also for treating their customer with respect! THANK YOU MANY TIMES OVER!!
Great support team when calling about a feature being removed from family plan
by windycitycraig on 2018/10/01 22:51
I called the Keeper team today, and the representative I spoke to was very professional and concerned. She was a pleasure to speak with. The problem is a certain audit feature that we like being removed from the family plan. I sent a request to have it added back. We have been using Keeper for a longtime now and are very happy with it. We love the new Fill feature and more. Keeping all computers and devices secure is so important. Making it easier on many devices is paramount. Especially for people that aren’t very technical. I’m a very technical artistic person that is always thinking about improving devices and more. Think about family with children and having a way to audit weak passwords easily especially today with so many passwords. This will help so a bully or predator can’t guess an easy password cause all kind of mayhem for the family. Password security is so important now with so many online accounts and services on various devices. Some still use silly passwords. Biometric systems, secure keys, encrypted storage, and more will improve over time. I hope more ideas come to fruition and companies speed up deployment. Sorry for the long post and I could add so much more, but I will stop.🤪 Always Thinking🧐🤓😀
Excellent
by dchiapello on 2021/05/26 18:18
A year ago I would have said the customer support leaves much to be desired, but it has improved significantly in the interim. I do have to say, though, that there never was a problem of badly trained or unhelpful customer service people. Answers and problem solving were always delivered with clarity and confidence. The problem was more a matter of the interface, and there still is room for some technical fixes there. For instance, you may find yourself in a chat format but have trouble finding again it if you leave it for a second. Back and forth via email works fairly good, but delays inherent in that can be a little unnerving. I once waited for an email reply, only to chance upon the earlier chat screen, where the rep was replying to me! I generally prefer telephone support, it’s more reassuring I find, but I’m adjusting to this. And like I said, the reps are informed and competent. The app itself has been a life-saver, and it functions well. Problems have cropped up once or twice after updates, but I am suspecting that’s due to apparently limitations of the Safari browser.
Starting to not trust it
by syu025 on 2021/01/06 15:45
The app keeps sending me notifications that like says that I should go back it up or my “free trial” is about to end. It got really annoying and first of all, I never knew about a free trial because it never told me about it when I first created my account. It always said I was unprotected when I said no to unlimited and keep asking me to buy it every time I go in the app. Since I also seen other reviews that explains how they lost their stuff, I started writing down my passwords instead of using Keeper. I must say I still use Keeper for it’s create a password function. Now on to the good parts of the app, it’s easy to use. It allows it to generate a random password. It copies it to your board when you press on your created password and disappears after while (same goes with your login) and I find that pretty neat. Of course if you really want to try this app, look at the reviews and decide for yourself. Nothing bad has happened to me yet but I don’t trust it. Take that to account. I gave this 4 stars because I still like the app but I find it untrustworthy and I really hate the constant advertising for their unlimited plan.
Problems with Keeper security
by fcarr4366 on 2021/04/19 03:21
I’d like to say that I had trouble with my tablet today with Keith through security it was very frustrating very confusing to me I did try their online help which was not too helpful but once I got a hold of an operator or emailed them my situation they were probably emailed me back and I got to say fantastic customer service in this day and age it’s extremely rare to find any good customer service let alone somebody can explain something easily, not only did keeper repAssist me they also assist me in plain English and which that I can understand and I was able to finish my task as I need to chill I think you very much keeperFor the excellent customer service I will definitely recommend this to somebody else I am old school customer service means a lot to me this day and age customer service means nothing to people and they show exactly as that as a company but this company did the opposite they actually went back 50 years and gave me the most wonderful customer service I’ve ever had in many many years thank you very much for your support
Great app, total package & lifesaver!
by Melissa_G1 on 2019/01/05 13:40
I’ve been using Keeper for years and it only gets better with time. I started with the free version (one device) and quickly bought the Unlimited plan. The app is easy to use online, through the Google Chrome plug-in, iPhone app and now with iOS 12, I no longer need to use Apple Keychain to save any passwords. With the update, it allows me to sign into sites and apps using my Keeper app. This truly is a one-stop-shop, as it allows me to organize my passwords for work, personal, family, etc into their own folders (as I like to do), I can save important documents and images and also search across the app so that I don’t have to remember which folder items are stored in. I do like to keep my items stored in folders so that I can easily see websites or apps that I am using for work vs personal, this allows me to determine sites/apps that I might want to unsubscribe from or update passwords regularly. I recommend this app to family, friends, colleagues and clients.
Major identity theft with this app
by Jills4kids on 2019/10/02 05:33
Delete delete. I’ve had this subscription for years and so have family members. I have never ever once logged in anywhere except from my phone and it has never been physically compromised from my phone. I do not have my password for this app written anywhere. Nowhere. Hackers got into my Keeper app on a Saturday morning. That’s when I realized that Keeper has no weekend support. International hackers had 22 pages of my data for over 48 hours before I could speak to anyone. Emails were useless as well. Hackers had control of my email and any attempt at getting back into the app was rooted to them. I was totally helpless. It has been 3 days 8-10 hours a day of a complete and total identity theft nightmare that has involved hacker demands for money to stop the madness. They can all eat you know what, including Keeper. The first rep I spoke with was condescending and terribly rude before a nice guy helped but he felt terrible for my loss. Well it’s been pure hell. Feeling terrible for me does absolutely nothing. Everyone I know who has this has deleted their subscription as well. I wouldn’t wish this on my worst worst enemy. Except the damned hackers. Please please don’t be me. Find another way to store your passwords. This is NOT it. You don’t want this disaster in your life.
Great app until it doesn’t work
by Great, free app on 2018/01/02 14:30
I rely on this app a lot, maybe too much. I use it to store ALL my passwords and I like the fact that I can organize into folders. I’ve got folders for banking, travel, shopping, medical, and more. My only concern was the fact that recently the app wasn’t working, it wouldn’t open so I couldn’t retrieve any of my user ids or passwords. I tried all sorts of resets with the phone and the app but nothing worked. I couldn’t reach anyone that actually helped for about 3 or 4 days. They had to reset my account on their end and they provided no explanation as to what happened. I was very concerned that I was going to lose everything and start all over resetting passwords everywhere; it was a nightmare. When I finally did get someone to reset my account they were non-apologetic and very nonchalant, I did not feel comfortable that my information was safe and secure or that this wouldn’t happen again. Again, they did not provide an explanation for why this may have happened and this is a service (app) that I pay for annually. And, I e been a customer for a few years. Anyway, I am sticking with them for now, but, I’ll be looking for something else.
Great product but MFA on their mobile app has issue
by tedlypong on 2019/11/23 17:27
Great product, and I’m totally still using it. Seems like the cleanest and safest product out there for password storage. My one complaint is that there is a bug on the iPhone mobile app with using MFA (to require a second factor other than password in order to view vault and account details). If you launch the Keeper app, you’ll get prompted for a second factor. If you hit cancel, you get an error pop up indicating that two factor is required. But at that point, if you double click the home button on your phone, browse to any other open app on your phone, then double click again and browse back to the Keeper app, you will be allowed to see the vault passwords and account details without ever entering that second factor. I opened a ticket with Keeper several months back and was advised that this would be fixed in later releases. But no fix yet. The likelihood of being exploited is small I guess, but for a security-focused software company, the bug is a little disheartening.
Great product
by Saltydog 13 on 2019/02/21 21:23
I have been using this Keeper app for over a year and have found it to be fantastic. Maybe almost too secure. I recently went from iPhone 7+ to XSMax and was unable to access the app (along with many other apps) as it went from thumb pint to facial recognition. Silly me did not think to go in and retrieve my access information prior to switching phones so when I got new phone, I could not remember my password or security question answer. After numerous unsuccessful attempts I contacted the developer who informed that without the security question answer, there was not much they could do except erase data and start over. This is not a issue with the app but rather on me for not thinking ahead. The developer has moved my subscription and I am back to using the app again. It really is a great app!! Just heed my advice, if you are upgrading phones, make sure to know your Keeper password and security answer so you can keep all your secure info.
Buyer Beware - May stop working without notice
by TooFastForITunes on 2021/04/29 11:47
This app presents a great way to manage your passwords, but with one notable exception. Your expiration date may be reset by keeper to a day in the past at any time and without any notice. Last week, my account had an expiration date in 2022. This morning, I woke up to find out that my expiration date has been moved to 2019. I contacted their technical support department, which was able to resolve the issue within 15 minutes, but was not able to explain why my expiration date suddenly moved to a time in the past. Fortunately I had a good Internet connection and was able to delete and reinstall the app on my phone, but if the Internet had not been readily available, I would’ve had no access to any of my accounts without having to reset each and every password. It’s also important to note that the app appears to have a major bug, in that it will not retain any new records that are created on a mobile device. You must use the web vault in order to create new records. If you are in an app, use keeper to create a new record, and save that record, it doesn’t actually save and you can’t even use it in the app in which you just created the record.
Life Saver
by BadAppleCT on 2020/06/07 17:44
I absolutely love this app. Originally I used the same password for just about everything so I could remember it. Now not only can I make unique and more secure passwords, I don’t have to remember them. Keeper also tells me strength of the password and makes it easier with all the new rules of lower case, upper case, a number and a symbol. Keeper can also automatically generate passwords. Keeper also alerts if a password has been breached so it can be immediately changed. The full version of Keeper allows for private storage of items that you would NOT want in your camera roll for example copies of driver’s license, passport etc. These photos can be saved in keeper without being accessible with other photos. This is also true of personal documents such as a copy of a car registration or paystubs. I have used Keeper for years and I recommend it to everyone that I know. I literally use it everyday.
Liars and Thieves
by CNY business owner on 2020/05/18 14:55
I have been a customer for 4 years but when it came time to renew the sales person lied to me and told me I needed to buy a storage plan for $500 but come to find out I only used 1% of the normal plan. Then I spent another $1000 on top of that for what I thought was a 2 year plan. Come to find out the sales person only put me down for 1 year. This company has high pressure sales people that lie and only care about the sale. They lured me in and waited till I heavily relied on the service and then over charged big time leaving me at their mercy. I am a small business with only 9 employees and yet they ripped me off. This is not free or even low cost. My cost was $1500 for 1 year. Don’t let them get you! This kind of software is all about trust but after they know you can’t operate without them, they then take advantage of you. I should have known that when a company has such turn over and you find out that no employees there last more than a month that something is wrong. So if you are thinking about using this service be prepared to send $1500 per year or else lose all your info. Run! Do not buy. Also, there is nothing special about this service.
Best Password Manager Ever
by Dennis Boone on 2019/03/06 21:51
I switched from using RoboForm for many years to Keeper just a few months ago. I must say it is much easier to make changes to all my passwords and sensitive personal information from anywhere, whether I’m on a desktop or mobile device. I especially like the share feature that is in the family version of the app because it let’s me share important login information with my wife so she access key information in an emergency or when I’m not available. And it is so easy and intuitive to use. The only thing wish for in this app is that it would automatically open with drop-down menus in the desktop browser the way that RoboForm did. I don’t like having to enter a Master Password every time I start the browser and click on the Keeper icon. There should be a way for the user to turn on and off the Master Password requirement as needed when working with the desktop app. Other than that Keeper got right overall, so I give it 4 stars.
Keeper
by J t p 40 on 2019/03/08 03:27
Best app I ever got I have several businesses and venders I have to deal with with this app u got to remember one password and if you use app and put information in it does then rest for you and you can take main password and give ur book keeper or ur attorney or account and if something bad happens to you or pass away or anything crazy god for give all they have to do is get that main password and they have everything they need to carry on and not spend months trying to figure out and it’s not on paper where anybody can find and I don’t know about rest but if you use apple phone iPad or computer it knows them and if they or you login from a different computer this app is going to send msg to your phone or computer to ask you if it ok for that unknown device to login to your account no question about it BEST THING I ever!!!!!!!did THANK and GREAT Support TO J40
Great App., but a little too pricey!!!
by King Vista on 2017/10/07 07:37
I am enjoying peace mind. This app really provides a good secure service , if you are like me, and the majority of your purchasing and socializing require security. I think it’s overpriced for what they offer as standard, a way OP, if you add the data features listed below. Otherwise, this app has done a great job helping me to securely store password and website info. using a multi-level password encrypted platform. This part of the service is very good; just overpriced. I would have given this app. 5-stars, however, I am a little disappointed that you have to pay additional fees in order to access the data (documents, video, photo) feature of the app. I feel these features should be standard otherwise all you are paying for is password security. It’s still a great app. but they are just a little too money hungry. As soon as it’s time to renew my membership I will be looking for an app that will promise this type of security but will include “DATA (media-video & photo, docs, file, & folder) ENCRYPTION” as standard features. Now, that type of security would be worth the value.
Keeper kinda Blows!
by analogkid299 on 2019/07/24 13:24
I got Keeper many years ago (probably near to when they first launched). It was cool, simple and free and exactly what I wanted. Over the years, it has become more complex and not so “free”. Every time I log on to retrieve one of my few (20ish) passwords, I am bombarded with in app purchase pop-ups asking me to upgrade to some BS service I don’t need (some cloud based back-up subscription) that is way to costly for the 20 or so passwords that I have. If I click “no” the app is timed almost exactly for an additional pop-up to “reappear” milliseconds later, when I attempt to select my chosen password, with the “purchase” button being “conveniently” located under my fingers path. (Good one Keeper makers! 😏) Moreover, many of the simple edit features, including deleting an entry, are unavailable unless you subscribe to their premium back-up service. In any event, there are many other “cool, simple and free” password management apps out there and I’ve had enough of Keeper and their BS “hard sell” in app pop-ups! So I’m done with them and leaving this review. It was nice for awhile Keeper, but you are no longer a “keeper” for me! Delete!!
Be Careful!!
by golden3652 on 2018/01/20 06:28
I have been using this app for about a year and have over 100 login, passwords and notes for numerous business and personal accounts. I just bought an iPhone X and for some reason it’s asking me to log in for every app on my phone. I tried to log in to this app using my email and password and I can’t get in. Worse, after 4 tries, I get a message that all my data has been erased. There is literally no way to reset your password, and there should be a way with security questions, etc. Now all my login and passwords are lost and I’ve spent a lot considerable time putting all of this in from various written sources. Customer service is of no help at all, saying basically “too bad”. UPDATE: after 20 email exchanges, customer service says “we can’t do anything for you” and maintains that because I purchased a new iPhone that my data has been wiped. They can’t retrieve it, can’t even locate my correct email address in their system. READ ALL THE REVIEWS. THIS APP, PAID OR FREE, WILL SOMEHOW LOSE YOUR DATA! If you change devices, lose or destroy your phone, your data is history. Twenty emails and they’re still asking me “do you have another email account?”
Sneaky, but okay for backup app
by Mostwaze on 2021/10/07 18:49
I have been trying this out as an alternative to 1PW. It’s fast in execution BUT it has several annoying features. I keep getting notices that the app needs refreshing, to log out then log back in. Also, the face recognition works some of the time, not others. When I ask for help they send article references, just what I want to spend the day reading AFTER paying for the the upgrade service, I think! I’m having a hard time trusting the whole entity and wouldn’t be surprised to see additional billing AFTER some time in the future. They are sneaky. Their website does everything possible to avoid customer contact - infuriating, especially when you’re moving from one device to another and you need resolution NOW. Lastly, their ongoing solicitations in the app to upgrade is too much, especially after having been tricked into spending an additional $10 early on, in a cryptic manner to get more storage, implying to make the app function properly???
Your Life Security Starts Here.
by Jerry Ruth Plum on 2021/09/02 22:24
I am not educated in the world of any of this technology and yet The Keeper is so very easy for me to do basic things. I am almost 75 years old and all of this is so new to me. I never had to worry about my personal information being stolen and people trying to rob me and use my information to buy things and ruining my life. A lot of these people are over seas and have never been in the US , just try and ruin me, steal from me and take everything they can. This application helps keep my information safe. I am so grateful for this application and I know you will be too. I was an Emergency Room and Trauma nurse for 39 years and Deputy Sheriff in the Orange County Mounted Unit. I know a little of life but nothing like it is now. I pray to God for his protection for me and my family. They all will have this application for their safety and security.
Keeper is outstanding
by EDollyO on 2020/08/11 01:02
I’ve tried several password vaults and Keeper is head and shoulders above them. Not only does it store and retrieve encrypted 20-character random passwords and user ids but it retrieves them and applies them to the login page according to the web site you are viewing. For me, the best part of Keeper is it’s family plan. It is possible to share my passwords with my wife and child. In this manner, they get to use passwords that I’ve given them permission to, or create their own and we’ll never lose access to our data or be hacked because our passwords were too weak. Last, I use Keeper as a family resource in case I die. With a special Keeper feature, upon my death or disability, I can allow access to all my passwords and documents. I even store a copy of my will there. There is nothing on the market like Keeper - I give it five stars.
A must have app.
by B Liberty on 2017/09/17 11:13
A person needs so many passwords in today's fast moving society. Whether the app be for work, home, entertainment,social, shopping or for some other reason, Keeper can save your password and other information on your phone and computer using encryption to protect the data. Since a person most likely has their phone with them, it is the best choice for keeping these protected passwords, especially if you travel a lot. It's also easy to use. We recommend it to all our clients so when we work with them we can get more accomplished if we need them to log into one of their websites for data. It's also safer than keeping the passwords at home on a piece of paper or in the notes section of your phone. If by chance you do not have your phone, you can still access your data if you know the primary password from anyone's computer.
This App. Keep me safe👍🏼👍🏼
by Bowler girl strike on 2020/02/24 05:04
I have no complaints about this safe App.. As long as I remember my password to get into my App. safe it holds all the passwords for all the App's that ask for the password so I can go on with whatever App. I'm in. It keep the passwords safe from anyone wanting to know my passwords, and I like that! Get this App. it's the best safe App. I know😊 That the truth to you all who want to remember your passwords but, don't want anyone else to know them. It's to me very safe and as long as you remember the password to get into the App. safe you will do okay and that the truth again👍🏼👍🏼. Still the best App. EVER!!! What can I say on my iPhone you can get in so fast with touch thumb print I like that fetcher, I just wish that fetcher could be set up on my iPad but, I'm okay I still remember my password. So this App. I awesome!!!👍🏼😊👍🏼😊Again Great app..⭐️⭐️⭐️⭐️⭐️
Excellent customer service from Mary
by RJ5515 on 2021/08/25 23:12
While wearing a mask the app didn’t recognize my facial features. I couldn’t remove the mask to try it without and was struggling to remember my master password so tried a couple of things when I realized it could lock me out and blow up the file. I needed a password for a time sensitive work project and sent a message to customer service. A few minutes later I was able to use the facial recognition feature and it let me in. In the meantime Mary reached out to me to be sure to see if she could help. This was all within a few panicky minutes. Wow!! I love all the features and ease of use, but Excellent customer service takes this to the next level for me. So important but so many companies lose customers for lack of care and response. Thank you Mary!!
Very good app, but...
by jdeere9750 on 2020/03/14 01:34
I like nearly everything about the app. Seamlessly fills in login info in websites using FaceID. Allows me to have a very strong password without having to type it in every time. Works extremely well, and is worth the investment for me. Here’s the reason for 4 stars and not 5, though. My biggest complaint is nearly every time I open the app I have to dismiss a pop up wanting me to purchase more features the app offers. I get it, you’ve got more to offer. But I’ve made the decision to purchase what I currently have, and I don’t want to be constantly bothered with what is basically an ad trying to get me to buy more. I don’t mind a pop up describing new features when they come out, but this is constant reminders of the same things over and over. Gets annoying, especially considering the cost I’ve already invested. Please consider a change on this.
Review
by TLKMVK on 2019/11/26 16:22
I had a situation where I needed to transfer my keeper account on a new iPhone but the access to the account was activated by touchscreen identification. I have been a keeper customer for many years and had long forgotten my master password and secret personal identity word. Therefore I was unable to access my new account nor any of data!!! Disaster!!! My old phone was rapidly dying as well. I turned to keeper support for help. Over 7 days we tried many scenarios to work around but no luck. Finally succeeded!!! Relived and elated as the staff stood with me the whole time , answered all my questions promptly and advanced numerous possible work a rounds in until we prevailed. I cannot thank them for enough and highly recommend the product and their support staff. PS keeper is a pretty tough nut to crack. Terry from Tampa
Terrible App
by Neyishayeuntopanga on 2018/12/27 15:23
Terrible app!! I wish I would have read the other reviews about the extortion and erasing all your files if you don’t pay them!!!! I wouldn’t have having this issue now if I would have read what others had done to their stored info. They trick you into thinking you have a free version and then when your IOS upgrades it completely deletes all your stored information WITHOUT WARNING and they do nothing about it. They email you saying “this is the risk you take using our app” Why make an app that does this?? They want to charge ridiculous price for an app that is essentially the same as your notes section. I wish I would have never stored anything in the app, if I would have just used my notes or a different app and I wouldn’t have this problem now. Have tons of stored passwords there that I had been using for years and now they just all disappeared and unretrievable. Definitely consider using a different method for storing your important information before you lose all of yours as well!!
Stop asking me to purchase things!
by Steve Jacobs 1187 on 2019/04/28 20:36
You know, I really don’t ever leave reviews but I feel compelled to leave one here. I paid something like $15 for Keeper Unlimited and I really use Keeper on a weekly basis - probably every few days or so. It’s definitely a life saver however, I can never retrieve a single password without being told I need to purchase something or other to further protect me. I already paid $15, I just want a secure place to keep my passwords. I don’t need to click a cursory “Stay Unprotected” button to continue through and retrieve a password. It adds an additional step to an otherwise easy process. I already paid for this app otherwise I really would use another password keeper. I guess I’m sort of “pot committed” at this point. I would caution other people to use another password keeper however because of this app’s exceedingly annoying scheme of asking users to continue paying for different protection schemes every so often.
2FA and User Interface Anomalies
by Art Skew on 2019/03/11 02:16
I purchased Keeper because of its vault security and ability to span that secure vault onto my three devices, MacBook Pro (2014), iPad2 and iPhone7. The secure vault is available across devices, however, in one iPad and two iPhone instances, two-factor authentication does not work. On the Mac, several 2FA options are available which may function on other devices, but not the Mac. Also, the user interfaces are terribly inconsistent across devices. It appears that most of the product work went into the iPhone and less into the MacBook Pro and iPad. On all devices, there is no indication that the addon Breachwatch is executing, nor is there any explanation how you are notified when a breach occurs. On the Mac, if the vault uses folders, they do not appear in the autofill window; and the autofill records are not in the sorted order organized in the vault window, forcing an autofill search. On the Mac, after drilling downward in Settings, reversing the traversal upwards does not always show all the windows that were shown in the downward path. On the Mac, when saving a Chat session, there is no validation of the send-to email address, and the session can be lost. Keeper's Chat analysts were helpful but Support’s responses to emails concerning the above issues were mostly without replies.
Update is awful!!!! Keeper not recommended
by Knocktwit on 2019/01/26 14:10
I have been using Keeper for several years. I just received an update and, as a consequence lost all my data — at least on my iPhone. I had been accessing the app using Face ID but with the update it asked for my master password, which I did not remember. As a consequence I successfully reset my password but the app wouldn’t let me log in with it. I successfully reset it several times but the app never would recognize the new password —notwithstanding the fact that I successfully reset my password. Then after resetting it once again successfully, the app then informed me that all my data was deleted because I had tried unsuccessfully to log in too many times! I hope that I will be able to recover my data from another device such as my laptop but rest assured that as soon as I do I will be looking for anther password protection app. I cannot in good conscience recommend Keeper any longer because of what appears to be a major malfunction in its current upgrade.
Another happy long time user
by Viera mama on 2018/08/09 04:20
I have had the Keeper Security App on my phones and my laptop for several years now and have always been happy with the app. Its easy to set up and easy to use for people like me who aren’t as tech savvy as I wish I was. I use it for every password I set up so I can’t possibly forget a password. I did have an issue getting into my account after a fluke thing happened with my phone so I reached out to the support team and Dann helped out quickly. He understood my problem and was very knowledgeable and in a short amount of time had my issue resolved. I have never had to reach out to support before and wasn’t sure what to expect but I was pleasantly surprised at how quickly Dann responded to me and how helpful he was...thanks Dann and thanks Keeper Security for being an App that is a necessity for me!!
Everyday
by AAndretsos on 2018/01/15 19:54
I use this everyday for all my password protected information. It’s great for remembering and sharing passwords between my family members- and also for my own private information. Especially now that I am taking over my mothers finances- trying to keep it all straight was driving me crazy!! I save my ID cards (Health insurance, auto insurance, copies of drivers license), business cards (my RN license, CPR cards, certifications), email passwords, billing passwords, bank account information and any other accounts I log into. Everything is always at my fingertips. So convenient and worth the Yearly fee. Don’t know how I got along before this app- I had no way to keep all the changing password requirements protected and was always forgetting and resetting passwords. This has changed my life- honestly.
Decent Password Manager Yet Charges Extra for Basic Functionality
by LukeyLue9 on 2021/05/28 13:53
I’ve been using Keeper Password Manager (KPM) since February 2021. I like that they don’t share or sell your personal info to any third parties. KPM is easy to use on my phone and computer. I have only had one incident where I created and saved a password in the app, yet that same password didn’t log me into the site I created it for and said it’s an incorrect password (I changed the password on the site to correct this). I’m knocking 2 stars off for a big reason: BreachWatch Dark Web Monitoring costs an extra $20 year for KPM, yet this same function is free when using many of the competitors (and they charge the same amount ($36) as basic KPM). With data breaches occurring weekly anymore, this basic function should be included without users being charged extra for it. Otherwise, it’s a decent password manager.
Warning!
by KJ_105 on 2018/11/03 21:18
After having this app (the free version) for over a year, I had a ton of passwords protected on this app. Well, I updated my phone to a new IPHONE XS. I had to input all my passwords into my new apps. Since the XS doesn’t use fingerprint software, I had to remember my password to get into the app (which I couldn’t). So, after getting close to the designated # of incorrect tries prior to erasing the data, I changed my forgotten password. After trying my NEW password, it said it was incorrect and gave me 1 more chance. So, I updated my password AGAIN...with the same password. As I entered it so surely the last time, the app told me I exceeded the number of tries required for a successful password and erased my data on the phone. This was ridiculous!!! So, after re-opening the app, I logged in (with the password that I used that initially said was wrong and erased my data) to find ALL my password data erased. Needless to say, this app tries to force you to pay for the service, and you pay for it if you ever have to change your password. Buyer beware.
Don’t ever Forget your master password!!!
by Lmgjonaj on 2018/12/26 15:43
This app was working fantastic until I broke my phone and my password did not carry over to my new phone. I had the app for a few years and it worked perfect. When I had to transfer to my new phone I forgot my master password and needed to reset my system. Apparently no matter what there is no way of resetting or changing this master password. So as a result I lost everything. I also had on auto subscribe and was charged the subscription although I haven’t used the app in months. I contacted password keeper and got the same response “tough S%&@$” we don’t help you if you lost your master password and we can’t refund your subscription although we know you haven’t been able to use our service. They just sent me right back to Apple... I don’t usually write reviews but I think it’s important for people to know these details before downloading so you don’t make the same mistake I did. Go with another app that has better customer service.
Good Security but Bullying Marketing
by Webe4Mom on 2020/03/26 17:31
I’ve used Keeper for well over five years and have always felt and believed my personal data is secure (period & full-stop). That said I offer the following comments regarding our experience: • In-app advertising has improved from heavy-handed bullying to deceptively sleazy. For example, if an in-app ad popped up offering additional storage capacity for images/pictures, the user was given two possible responses: the first response would send the user to the purchase and the second response would offer the user to decline by selecting “No, leave me unprotected.” By declining, how would I be unprotected (I would not be unprotected, it was a mere convenience which was offered). However my elderly parents would have fallen prey to this and needlessly spent money, a factor which has prevented me from recommending the product. This alone was enough to take away two stars. • To Keeper’s credit, they have improved their personnel’s customer service skills during the past 5+ years. • Keeper has added nice features such as being able to securely share a record with another Keeper user with or without author entitlement. Bottom line: Keeper offers safe and secure storage of your PII with some nice feature additions, however you absolutely need to be aware of their up-sell bullying tactics.
Lost all data and they told me "that's the risk of the free version".
by Slappy so happy on 2018/12/04 00:28
I have been using this app for 1.5 years. It always gives me the choice to "keep using the free version" or "upgrade". I always choose just to keep using the free version. I have maybe 20 passwords saved in this app. One day I opened the app up and boom, all passwords listed in the vault were magically gone. I emailed their support team and they said "this is the risk you take when you keep using the free version." So this makes me think: Crashes and desync issues don't happen in the paid version? These are only problems with the free version? Why are you making a crappy free version to lure people in then? That's horribly unethical. What a joke this company is to hold your data hostage like that. I'm not sure what app I might move to next, but now I have to reconstruct most of the websites passwords I have, as I relied solely on this app to save it all for me and didn't keep a second list. Trust me when I say that won't happen again.
Pay- or you will lose your passwords!!
by Perry Parsley on 2019/04/29 14:20
DO NOT START USING THIS APP UNLESS YOU PLAN TO PAY FOR IT. (Insert 1-2 passwords to see how it works and if you like it- but do not use the free version thinking you can get by.) I have been using the trial version of Keeper for four years. It WAS a great app. It was always my understanding that like MANY other apps on the market- there is a free version and a Pay version. I THOUGHT the free version allowed a secure method to store my passwords on my phone - and the pay version would ensure a backup of those passwords in the event I lost my phone. NOT TRUE. I accepted the app update today- resulting in all of my passwords being held ransom for $30. If I didn’t pay- I didn’t get them. I opted out - thinking surely I misunderstood - nope. And...that was my one and only opportunity. The offer is no longer on the table. 116 passwords- gone. The short- this is a good app- IF YOU PAY. I would gladly pay a ONE TIME fee of $30 to get my passwords back and to continue using the app- but I can’t even do that now.
Even Paid Version is Endless Nagware
by Eravau on 2019/09/11 15:53
I’ve been using Keeper for 6 years now. I paid $10 for the first year… and it’s been $30 since then for backup of my passwords. I like the way it creates, stores and retrieves passwords… even integrating into the iOS framework to auto-populate password fields most of the time when needed. BUT… despite paying $30 per year for service… you can count on it popping up ads to push more service sales on you on a regular basis (seems like once a day at least). If I say NO to an offer… it should accept it as a NO instead of covering the app and shoving the ad in my face over and over again. I’m already paying for the app. I expect ads in free, ad-supported apps. But this is a major nuisance that has only gotten worse over time. It’s to the point that despite my years of investment in the app… I’m seriously considering finding a better option.
No point anymore
by sweetstorymom on 2019/02/24 21:25
I’ve had this app for a few years. I used to love this app & even suggested it several X’s & for my mom to use as she got her business started. She of course would be using the paid version as I only needed the free basic version. I would NOT get this app as of now if I were you- UNLESS you’re willing to pay. If you forget your password twice, the third time it deletes EVERYTHING. I pushed the wrong letter & it deleted EVERYTHING. It was awful. There’s no back up password for this app. Also, this new updated version that really did it over the edge, is you can no longer make separate folders unless you pay. What’s the point of it being a free app? Unless it’s not anymore? There’s plenty of reasons people would need to pay, but limited reasons for myself & I used to just need some folders.. like a filing cabinet. Well, you used to be able to do that. Now you can’t unless you pay. I can add to my folders, but there’s no way to organize them. This app is pointless.
Total rip off!! These guys are thieves!!
by Kendena on 2018/07/30 12:31
I used this Keeper app for a few years for free, then decided to upgrade from free version bc I loved it so much. Then the next year they charged me $10 without my permission (if there was small print about recurring charges I don’t know how I missed it) so o was pretty upset. It’s seems like back then I tried contacting them and I was told they would not do that again. The very next year they did it again. Another $10. Once I got them to stop they still let me see my passwords without paying, I just couldn’t add any more. I used like that for a couple more years, then recently they completely blocked me from seeing ANY PASSWORDS I had put in there for years, UNLESS I pay again!! No way Jose!! Keep your app! I wouldn’t pay these guys another penny over the mere principle! I’ll just start over and go thru hell with resetting every password I put in there before I give them another dime!! Go somewhere else and buy a password app! Trust me, these developers are up to no good where your money’s concerned
Money stealer & a BUNCH of advertisements
by Lteagle on 2019/01/03 15:32
This app has so many advertisements it’s enough to drive anybody crazy! I accidentally purchased the year subscription by clicking the wrong button, but even after calling customer service to fix the problem I had access to the “premium” version. However, the premium version has just as many advertisements and pop ups, and $30 just to have your passwords backed up when there are so many free versions out there is RIDICULOUS. Well, the year has expired and it’s time to renew my premium subscription, which I never wanted in the first place so I’m not buying it again. Come to find out, Keeper has locked me out, disabled my account, and now I can’t access any of my passwords unless I pay the $30! I need those passwords, and there’s no option to go back to the regular version, so it looks like I’ve got to pay the $30 bucks. What a scam! Stay away from this app...there’s much better out there that won’t steal your money.
Appropriately named
by WestCoastFamily on 2017/10/17 03:41
I am not one to write reviews, as I believe who would care about one review when the majority of us who purchase applications from the App Store look at trends of total 5's and 4's versus 1's and 2's when deciding on an app. Well, the Keeper has me impressed. Both the design and function are just what they need to be. Not too heavy with bloated features you will never use, along with tight coding, a clean user interface and reasonable pricing for what you get. All of those attributes make for the last and I believe the most securepassword and account application program I will ever buy. Great job Keeper team, you have contributed something that will keep many from having their passwords along with their identities stolen and encryption that will surely frustrate many black hat hackers. Thank you
Keeper
by evilson on 2019/10/22 17:10
Keeper has been perfect. I’ve used it for years for both personal and business. Customer Support has been top notch as well. Lost my password a few years ago and went through the third degree to gain access again. I was happy about that because of the data I entrusted to them. Works perfectly on everything I have installed it on. Web access has always been fast as well. I recommend Keeper to all my customers. In business we share folders to each other for access to that data as well. I won’t look anywhere else for a solution. Like I said, I’ve used it for years and am more than happy. Sticking with it. My customers always thank me for pointing them to keeper. Great job! Great Customer and Support.
It is simply Great!
by atabiaka on 2017/11/17 03:02
I’ve been using it for a few years now, my friend recommended it. And I couldn’t be happier! All info is secured and since you generally always have your phone with you it’s really handy. Plus, you can attach files, like a copy of your drivers ID or insurance card, etc. just today I had a very pleasant experience when I had to log in using a password, and since I’ve been using a Touch ID for a long time I completely forgot my password. So I went to their website, it was passed 9pm, and a person, named Ben, walked me through the whole process, patiently answering my questions, and helped me to change the password and log into keeper on my new phone. Great customer service! Great protection service! Thank you keeper and keep it up! Cheers!
Be aware
by Sho122333 on 2019/07/12 21:44
I had free version of Keeper and I had over 50 logging in infos for a few years. Today I upgraded my iPhone and tried to log in to Keeper app but I forgot my password for this app and renewed it. After renewing the password, Keeper said “all your password were deleted from this device for your security.” So now I can log in to my account but everything is gone. To get my things back, I have to purchase 29 dollars annually. I know this app was amazing, but the way they took all my information as hostage and trying to get my money is sneaky. 29 dollars isn’t cheap!! Be aware what this app can do and Keep your logging in infos on papers!! Updated; I contacted customer service and the person was nice enough to put back all my volt infos temporarily. So I copied and pasted to one sheet and printed it to papers. I am thankful about what he did for me but I still think this app is not worth paying 29. I did not like the how they reply to my review either. Now I am deleting the app.
Use at your own risk. You will be held hostage to pay for a subscription!!
by mmarcus999 on 2018/08/31 16:38
Original Review: With their latest revision, if you once had a paid subscription and then go back to a free subscription you are not able to delete a record. I've been in contact with technical support and their response was that I would need to go back to a paid subscription to be able to delete records!!!! Insane. If they fix this bug I'll adjust my rating. Update: following Keeper's suggestion, I contacted their technical support once again and described the problem once again. Unbelievably, here is their reply (Keeper has become a useless app unless I agree to pay for the subscription). STAY AWAY FROM KEEPER PASSWORD MANAGER! Use at your own risk!! "Our system shows that your account is in the free version. Please note that using the free version of Keeper can no longer add, delete and edit information however you can see all saved records that you have created during your free trial and paid subscription years."
Week end tech support
by Happy Texas Camper on 2020/08/03 02:56
I’ve been using Keeper for several years and since I’m not a particularly “techie” person I probably just scratch the surface of the overall capabilities. However It does everything that I need it to do and security is excellent. This weekend I had a need to change the logon info and was having trouble accomplishing my goal so I reached out to their their on line support team and since it was after hours I sent them an email explaining the help I needed and shortly Pio was back with suggestions. I had a little difficulty accomplishing the task (remember what I said about my tech skills). No problem Pio stuck with me and ultimately it was successfully completed. 🙂 Thanks Pio and Keeper, keep up the great work!!
Amazing App
by MarlRubi on 2020/11/26 12:11
Keeper was well named. This App is worth the time and money if you want additional security on your systems. I had Avast Passwords for a number of years and it worked until something went wrong and I needed customer support. What a nightmare. I have over 200 PW’s and continue to enter new PW’s each day. To be locked out is an issue. I recently upgraded to an Apple IPhone 12 Pro Max from and 11 Pro Max. When that occurred my sync from one phone to another stopped working and I called AVAST support. The nightmare began. Phone support was the worse and there were no fixes. It seemed like I was calling another world. Finally I printed all my passwords out before I was locked out of the system completely and research Apps for Passwords I decided on “Keeper” and I am very pleased with the platform, ease of use, and support. The feature that made it easier to enter all my passwords and cleanup the past was easy. They have a SCAN feature that I was able to scan my printed PW’s and make some adjustments. Enter new PW’s is easy and the system works well. Security is tight and I now have my PW’s on all my devices with backup Amazing App
Rating Trends
2,4,3,0,5,4,0,1,4,0,2,4,0,1,5,3,1,2,3,0,0,0,2,1,0,3,2,1,0,5,2,0,8,2,4,2,3,1,0,4,2,5,7,6,0,5,3,1,2,1,4,0,6,6,3,1,1,0,1,0,2,2,3,6,0,0,0,4,1,2,5,10,0,1,6,1,0,1,2,2,3,4,1,4,0,5,7,0,3,2
All Versions
4.0
213,011 total
 5
179,253
 4
12,700
 3
5,523
 2
4,434
 1
11,105
Current Version (15.5.0)
5.0
158,585 total
 5
148,712
 4
7,131
 3
802
 2
358
 1
1,582
Version History
More...
Keyword Volume Hits KEI Rank
manager
11.61
105
1
secure
0.00
82
2
vault
21.22
22
passwords
14.80
6
1
password
17.45
3
password keeper free
55.20
2
3
password keeper
78.26
1
keeper
16.52
1
password manager
44.50
1
keeper password
0.00
login
13.28
keeper® password manager
0.00
free password keeper
0.00
encrypt
55.25
access
13.70
fingerprint login
189
fingerprint
50.69
acces
0.00
wallet
14.83
digital
0.00