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App name
Hotels.com: Travel Booking
Description
Our app is even more rewarding for Hotels.com® Rewards members! You can get to your next reward* night faster with app exclusive offers and be sure to opt-in to notifications so you don't miss out! When you’re ready to travel, take our app with you, after all, it’s your perfect travel companion. INSTANT SAVINGS ON APP • When you have our app, you get instant access to Secret Prices*, which can save you an extra 10% on thousands of properties worldwide. That’s real savings, right now. • “Tonight’s Local Deals” feature on our app is a great way to save on last minute bookings • Enjoy the flexibility of free cancellation on most hotels* OUR APP IS EVEN MORE REWARDING • Collect 10 stamps, get 1 reward night. Stamps can add up fast when you have the choice of staying at over 1,000,000 eligible properties worldwide – so you can get rewarded while you sleep • Love reward nights? You can get them faster on our app with app exclusive offers • You won’t pay a fee to redeem your reward nights on our app – and there are no blackout dates • Silver and Gold members can enjoy extra travel benefits at VIP Access properties DON’T LET THE NAME FOOL YOU – WE’RE MORE THAN JUST HOTELS • Easily find vacation homes, apartments, resorts and more on our app - we’ve got every kind of property for almost every kind of trip. So, whether it’s a short business trip or a long vacation, choose from over 1,000,000 properties worldwide. • Filter by theme for different types of trips • See the property’s location with the map view • Read verified guest reviews • Save your favorites FAST, EASY & SECURE BOOKING ON OUR APP • Pay now or later on most hotels – you choose whether you want to pay online or at the property • Save your payment details securely to book future stays even faster • Use Apple Pay® to book your stay OUR APP IS YOUR PERFECT TRAVEL COMPANION • Save your confirmation and access your booking details anytime – even offline • Easily manage your booking on the go. You can change or cancel if something comes up • Help is only a few taps away. Contact us or the property directly from the app • Opt-in for push notifications and we’ll send you updates about your stay • Use Siri shortcuts to quickly access your booking details *Hotels.com Rewards is open only to individuals who are eighteen (18) and older. When you book and stay 1 night at eligible properties, you’ll get 1 stamp. Collect 10 stamps and you'll get 1 reward night to redeem at a Hotels.com Rewards eligible pre-pay property (as identified on site). A redemption fee applies to each reward night, unless redeemed on the Hotels.com app. The maximum value of the reward night is the average daily rate of your ten (10) stamps collected excluding taxes and applicable fees. The value of your reward night doesn't count towards any applicable taxes or fees. Excludes package bookings (where available) and bookings made using a coupon. Your reward nights and/or your collected stamps will expire if you have not collected a stamp and/or redeemed a reward night using your Hotels.com® Rewards account in the previous 12 months. Subject to full terms and conditions https://www.hotels.com/customer_care/terms_conditions.html. Secret Prices are available to Hotels.com app users, Hotels.com Rewards members and individuals who unlock Secret Prices by subscribing to Hotels.com by email. Available on selected hotels and selected dates only. Subject to the full terms and conditions https://www.hotels.com/customer_care/terms_conditions.html. Free cancellation on most hotels. Some hotels require you to cancel at least 24-48 hours before check-in. See property pages on our app for details. The Hotels.com app uses information for analytics, personalization, and advertising. By downloading our app, you agree to our privacy and cookies policies https://hotels.com/customer_care/privacy.html.
Scammers
by Hotel scam on 2022/01/19 09:11
I booked on this app and they charged me for my stay only to find out that the place i booked was fully occupied and I haven’t received my refund or heard from anyone since then, it’s been 3 weeks now.
User Friendly
by IMAK2041 on 2022/01/19 02:18
I have always been able to find the best hotels for the best price with Hotels.com. If I have any questions, finding help is super easy and they are very knowledgeable. THANKS HOTELS.COM!! Willie Brown
All the do is lie
by suckit easy on 2022/01/19 01:07
False adds they don’t give you free nights like they say also hotels are cheaper if you call them yourself Don’t be like me and get ripped off ! Save yourself and your money.
App keeps crashing and doesn’t open
by BeachBumHeather on 2022/01/19 00:58
App won’t open. It doesn’t work. Can’t use it.
Very happy
by DenizFam on 2022/01/19 00:47
We are very happy with this App. Easy to use and love the free or discounted hotel when you teach 10 stays. Customer service since the pandemic has been difficult because there is no one to personally speak to.
Bait and switch!!
by Jefblack on 2022/01/18 19:15
Consumer beware. I thought Hotels.com would be a good place to book hotel rooms for travel. The stamps rewards program seems like a great incentive, every 10 stays you get one free state. However this is not the case, they removed five stamps from my account because they think that I was refunded by the hotel when I never was refunded. If you make any changes, or if the hotel makes any changes to your reservation that you booked on or through Hotels.com, they void your stamps. I will be filing a complaint with consumer affairs, and the Attorney General. Use at your own caution, but don’t plan on ever being able to redeem any rewards, as they will find any reason, or no reason, to remove stamps and rewards from your account. Also the customer service at Hotels.com is literally nonexistent. If you get a representative on the phone they will tell you they are unable to help you and it will have to go to another department and they will only respond via email. They will not address any questions directly.
Customer Service
by Juicyj16 on 2022/01/18 13:37
The customer service for Hotels.com is terrible and gave me the wrong information and tried to act like they didn’t when I sent them screenshots.
No guarda la selección de favoritos (♥️)
by Bobby_Law on 2022/01/18 04:44
La última actualización no permite guardar los hoteles seleccionados como favoritos… Eso reduce considerablemente la funcionalidad de la app…
Unable to move to an Avenue that I want to go.
by Martie239 on 2022/01/17 21:47
I will not be wasting my time by trying to use an app that will not let me go to where I want to be.
No customer support
by aweful support on 2022/01/17 20:51
Need to speak with someone. No option.
Can’t speak to anyone
by Willowbas on 2022/01/17 20:30
I need help with a reservation and cannot get through to a live human being. Frustrating.
Useless if you need help
by bobbileas on 2022/01/17 05:57
I have tried multiple times over many months to chat with or speak to a person and it's impossible. This app and hotels.com is a waste of time, money, and effort. It is definitely not consumer friendly.
Good service
by purcycat on 2022/01/17 05:45
Always pick right hotel
Very glitchy
by willowgames on 2022/01/16 23:45
Very glitchy. Almost useless
They need to get it together
by AlaetraBriggsShontre on 2022/01/16 23:11
They need to get it together !!I called about 5 or 6 times to try and figure out what was up with my free nights and why it was locked and to see if they can unlock them but to no avail I am still trying to figure it out and everytime I call they say that they transferred my complaint to a specialist and the specialist will be calling me back but have I got a call?No !!
Won’t save favorites
by Blakejs on 2022/01/16 22:55
Keep clicking the heart on properties but when I go to my favorites list it’s blank. Latest IOS on phone 12 pro.
AngiePM76
by AngiePM76 on 2022/01/16 18:00
I love to see all the properties and reviews. This is very helpful at the time I decide to choose a place! Thank you Hotels app!!❤️
Horrible service
by 😏😏🥑🫒🫒 on 2022/01/16 17:38
Usually I have zero problems with this but it seems now I can’t get any help with my stamps idk but after 2 hours of nothing I’m done
Not saving favorites.
by Jserv87 on 2022/01/16 17:24
I’ve “favorited” 4 hotels in Barcelona, Spain three times and they are not listed in favorites…soooo frustrating!!
No one speaks English
by Mmurphy26 on 2022/01/16 04:10
I hate that I can speak to someone come the USA
Absolute Garbage
by drgonzo570 on 2022/01/16 00:09
This app lures you in with extra “stamp” awards, but makes you manually enter ridiculous codes to qualify. It randomly forgets to apply stamps to your account after completed stays. Good luck to anyone who tries calling customer service for help. My advice would be to get a translator.
Hotels they post are not what you get when you check in
by Staletto on 2022/01/15 23:17
Terrible, Terrible, Terrible
Scam
by traveler 111111111 on 2022/01/15 22:47
Hotels.com will not honor their advertised promos and will not refund money.
Rewards
by HUSKERS360 on 2022/01/15 22:08
I’ve stayed three nights with Hotels.com so far I have two more nights coming up in the first part of February I don’t see any rewards so far I’ve tried to sign in to no avail can you send me a link where I can actually sign in so I get credit for these nights I’m staying when I book with hotels.com I’ve been trying for quite some time and nothing seems to work on the app
Favorites don’t work for me.
by Mosst111 on 2022/01/15 17:30
Hotel doesn’t get added to my Favorites when I click on the favorite icon associated with the property.
Scammed
by truplussizediva on 2022/01/15 16:20
My nights are not applying to my account correctly. They are not showing up and when I call it’s been over a month since my stay and it’s still not showing on my account.
Slow and doesn’t work and misleading
by gayRaiders on 2022/01/15 16:01
Yep all the above
Impossible to cancel my reservation
by Amazon' on 2022/01/15 14:42
My client came down with the virus, and I need to cancel my hotel reservation
Very deceitful
by 0703BJ on 2022/01/15 10:46
I selected the cancellation insurance and because I paid on the app I was charged for the reservation term even though I checked in at 11:30 pm the first day of my reservation and checked out the next day at 10:50 due to vomiting issues I had. I was charged for 3 more days at $115.00 a night. I’ve called Hotels customer service and billing department and they had me call the hotel and talk to their owner for them. Still I’m out the money. Do not pay on line through Hotels app. Now I’m supposed to contact Hotels insurance company to get my money back from them if they decide I was sick if not I am out my “Cancelation Money”. I was told by an employee from Hotels app to only pay at the hotel never on line. It has been 2 months and I’m not giving up! Don’t use Hotels.com just call the hotel directly!
Put a customer service phone number
by !1!!11!!! on 2022/01/14 22:20
Difficult to find a person to speak with about cancelling
Worst ever
by Jkd79 on 2022/01/14 19:45
Don’t ever use Hotels.com. They lie and will do nothing to help. They sell “insurance “ that is impossible to use. Total scam.
Easy to use
by Keeladawson on 2022/01/14 07:24
I’m very upset … I got Covid trying to cancel the room I purchased with the protection … and I’m being told no refund and it’s five days before my check in date ONE UNHAPPY CUSTOMER
Love it
by Carter3410 on 2022/01/14 00:48
Always great deals and worth always using in the long run
They are thieves and scam artist don’t use this site!!!
by Savannah1937 on 2022/01/13 21:49
I will never use this site again they just stole 100 dollars from me!!!
No stars
by blizz8301 on 2022/01/13 18:21
I recently book a vacation for New Years and when I come back I check the app for my rewards to find not only did my not get my rewards my booking doesn’t show as if I didn’t make a reservation thru them the only reason I used the app was to gain stars definitely will not be using this app again
Rarely works
by ShanIAm! on 2022/01/13 17:04
The app is maddening. I have again gotten booted from a chat four times now, as I explain over and over again to an agent who already doesn’t understand what I am saying. Also, the buttons often don’t work on my iPhone 13 Pro Max.
Horrible
by $$$$$$$$$$$$€ on 2022/01/13 06:52
Customer service is non existent
Good deal
by Snowbird Days on 2022/01/13 03:30
Prices are fairer than some other apps for hotels, rewards program is the bomb, easy navigation and checkout. Pleased.
Get it together
by MayorOfWater on 2022/01/13 02:03
When I put in my criteria for me room (pet friendly, price, etc) I am constantly having to re-enter that info if I try and scroll with the map setting. Very annoying.
Obviously don’t use this
by cantratedontrate on 2022/01/12 23:37
No support- app integration is barely 1998 Nokia worthy. Download snake and sleep under an overpass instead of using this at all costs.
Untrustworthy website
by Kandwrson62 on 2022/01/12 21:25
Before I booked a Hotel at Dale Chicago for two nights from Dec 30/2021to January 01/2022, I had 9 stamps. Hotels.com promised me two free nights for the same value $190.00 and $140.00 after the stay. We did stay, but I got only one night of reward for $76.00. We have been with Hotels.com for few year and this what we get. Very very disappointed.
Very poor
by Keyana paul on 2022/01/12 15:01
In anemergency I couldn’t get a hold to nobody I was left out on the streets and 24 hours later no answer as well as the system not recognizing my itinerary..
No place to register or request whether I would like First floor room!
by Aquavelvaman182 on 2022/01/12 13:01
Need to include special request in app for first floor request for room. No specific details on hotels regarding elevators or non-existence of elevators!
Terrible to navigate or get help
by mhmalin on 2022/01/12 00:53
Don’t use this company
Disappointed
by HNN BMN on 2022/01/11 23:27
I have to cancel my trip due to a positive test but no one help. There is a machine answer and virtual agent hold me on a waiting lines for hours.
Worthless
by macpokediger on 2022/01/11 22:34
Worthless
Tucson
by lindastern on 2022/01/11 19:41
I’m clicking on favorites & it is NOT listing the hotels I have clicked!😤
Love it but there is an Issue
by NirvanaCat100 on 2022/01/11 05:28
I love this app, but I am not able to save Favorites. I press the heart, it is red, but it does not show up in the List and then I go back to the Hotel I want to favorite and the heart is no longer red. I know I am not clicking it twice. Please fix!
Nunca achei minha noite gratis
by cesaousa on 2022/01/11 04:09
Ninguem lhe ensina
Too difficult to track gift cards
by Joey Fog on 2022/01/11 00:15
This web service is most terrible I loaded gift cards and don’t see where they are kept an second can’t find a customer service number to call for assistance. There is an online chat AI which is poo. I used AirBnB whose app and online website is much more user / customer friendly.
Cant find my car booking to cancel
by chelburt on 2022/01/10 12:43
Had to go to google to pull up hotel.com/car rental. Then when i put in my booking info, it says“ not found”…i have a confirmation #. Not an easy app.
Excellent app
by Ylime87 on 2022/01/10 04:06
I really like this app is helpful to find good deals plus the chatting costumer service is awesome always have a solution in case you have a concern.
They cheaper out on the free 11th night
by Supercalafradglistic on 2022/01/10 03:11
I’ve been using this outfit for probably five or six years and I’m not sure what happened. In 2021 I stayed in some really fleabag motel‘s trying to save my employer some money and now I’m ready to redeem my 11th night. Surprise I see it’s an average now. Wow what am I gonna with this generous $80 that I’ve earned? Also I’ve noticed that you might book a king non-smoking room and when you get on site you’ll have a double queen smoking room that smells like an armpit and there’s not much you can do about it. The rewards and reservations used to be a lot better. I believe I’m going to try something else.
Stinks so far
by Having a review deleted stinks on 2022/01/09 18:16
Does not show my booking at the embassy suites in Memphis. So far a waste of space on my phone.
Don’t Download!
by oh_well_bill on 2022/01/09 16:19
I’ve deleted this app, at least 10 times and it keeps coming back. I’ve followed all the suggestions I can find….and nothing helps!! Don’t download unless you’re 100% sure you’ll KEEP the app!!!
Hotels com
by Donotdi businesswhotelsvom on 2022/01/08 21:45
Never use hotels com for anything!!
Horrible
by Altheak on 2022/01/08 17:28
Unless I’m missing it you CANNOT purchase vacation packages from the app like you can on the website. Why would there be limitations? The only reason I was tying the app to begin with is because the website is broken and won’t let me proceed to payment. I won’t be using hotels.com again. The only reason I am trying now is to use a gift card.
Hotels and Expedia Group are Scammers
by Deez 🌰🌰s on 2022/01/08 16:01
Booked a hotel in September 2021 for a double bed w/city view! When I arrived the hotel was booked and couldn’t accommodate my confirmed request. Called Hotels (2x) and no one answered my call. Booked another hotel who could accommodate room request and hotels never refunded me my money. Y’all are scammers hiding behind this no refund request!
Poor customer service
by jkml88 on 2022/01/08 12:26
I had a bad experience, got refunded only after calling customer service because the chat option is a joke, slow and didnt work when I needed a room in freezing temps, late at nite. Then, I got my phone bill, I was charged over $50 to talk to customer service in India! Who the heck charges customers to speak with their customer service? I WILL NOT use Hotels dot com ever again. The star ratings or number ratings is also a joke, count on over rated hotels to be disappointed upon arrival.
This App is a fraud
by RS731 on 2022/01/08 08:35
The worst ever they give you a receipt with an amount then they deducted more from your bank account.
It never saves my favorites smh
by Kena! on 2022/01/08 05:11
Pretty annoying because it’s hard to keep up with the hotels I like
App has many glitches
by mynameisdenver on 2022/01/08 03:35
One of the big problems is trying to modify a reservation. It doesn’t let the customer change the dates after reservation confirmed. This is strange. Many customers experience this. It only lets you cancel an rebook. This is huge hassle. Please fix.
Favorites Does Not Work
by CarolineWhisnant on 2022/01/07 23:44
Favorites function does not work. Please fix.
Unbelievable
by Memento music on 2022/01/07 22:15
We checked in only to realize they overcharged us 500 dollars ! And when we called they said they couldn’t do anything about it. TOTAL SCAMMERS! Even the person at the hotel that checked us in was blown away at how much they over charged us. DEFINITELY DO NOT USE HOTELS . Com you will get MAJORLY OVERCHARGED and they will just tell you oh well when you finally get someone on the phone. Extremely disappointed and me and my family WILL NEVER USE THEM AGAIN and we will be telling everybody we know as well what snakes they are.
Hoteles una gran aplicación
by Lrangeldiaz on 2022/01/07 17:50
¡Excelente en todo servicios y tarifas !
Can’t get any customer service
by John764 on 2022/01/07 17:34
I’m trying to change a reservation and it tells me customer service has to help me, but I can’t talk to anybody in customer service .
WHAT HAPPENED HOTELS IS GARBAGE!!!
by rab1920 on 2022/01/07 17:25
I have been using hotels.com for MANY MANY YEARS at this point and apparently you are totally unable to get any sort of help from them, they don’t answer emails, they take forever to take a payment, the IM ability NEVER WORKS in app or website and like any normal company they should allow IVR capabilities when no one really prints things off anymore so you can read the confirmation number off to it. After this upcoming vacation I will absolutely never use them again!!! They went from being the easiest and best travel app to total garbage in a matter of months!!!
Syed
by zaidishah on 2022/01/07 15:19
It’s a waste of money and time. It used to be good but now it’s just a way to steal money from customers. There is no way to talk to customer service and they never refund your money. So think 100 times before using this app.
Más caro aquí
by El doc Guille on 2022/01/07 03:55
muchas veces es más caro ya reservar por aquí. La app falla y el servicio a clientes no funciona
Hotel app
by Malleyme on 2022/01/06 23:39
Terrible - not working. Reservation I clearly have is not on the app.
Rates higher then hotel
by $RC197969 on 2022/01/06 22:54
I tried getting a hold of someone at hotels.com online and by phone several times about your pricing. I booked a hotel for tomorrow your rates are $249 per night and the hotel rate is $179 per night. Taxes and fees through your website is $60 directly thru the hotel is $20. I’ve been with hotels.com for years and ever since covid began the excuse I get for no response well covid we are short staff sorry no one responded but that is truly unacceptable. You offer a better rate supposedly then the actual hotels not true so instead of booking thru hotels I ended up going directly online to hotels website and booking there
No way to contact anyone
by Sprockethead1 on 2022/01/06 20:01
Apparently hotels dot com doesn’t want to stand by their app as there is no way to contact anyone via the app.
Help desk
by 😕😅🥸 on 2022/01/06 16:37
The help desk is a joke they just disconnect from you while you are answering there question. What a joke
Scam
by jkmendez19962014 on 2022/01/06 15:46
This company is nothing but a bunch of scammers. I have waited over a month for a refund and have been given excuse after excuse after excuse. Scheduled a phone call with a supervisor and they are late calling. Wonder why? Probably because they are busy scamming others individuals! Please just use booking.com whenever you’re planning a trip.
Hotels
by mendo_mike on 2022/01/06 02:34
Awesome App!!
Poorly designed.
by HOMEMEANSNEVADA on 2022/01/05 22:26
You could be forgiven for thinking that clicking on a link that says “summary and charges” would show you a summary of the booking. Not on this app. It would just show you an average nightly rate without fees, taxes. And, they take away ALL of your reward nights if you don’t stay every 12 months. I had plans to do so, but Mick Jagger got sick and I had to rebook. Why use Hotels.com at all? Also: Took reward nights during a pandemic. Advertises “Free Cancellation” for future booking, but fine print says only good for 4+hours. Stay isn’t for a week
Worst kind of customer service
by Sàmuël on 2022/01/05 16:44
Was in an accident the day I was supposed to check in and I called to just rebook my hotel stay for another day and the lady just kept on going on and on about the policy and how me being in an accident wouldn’t change the fact that I wasn’t able to check in and she was saying how I should have called the hotel to let them know even after I told her that I passed out and called them right when I woke up
Scam App
by Kerbear28 on 2022/01/05 12:10
This app is a completed scam. DO NOT USE.
No one to talk to
by Rock2323 on 2022/01/05 06:21
I can’t ever talk to anyone!?
Won’t save favorites
by Thorax13 on 2022/01/05 06:19
Looked for hotels 2 different times & saved my favorites only for them to delete every single time! So annoying. Making the app not enjoyable to use!! Fix this ASAP please!!!!
Bad Hoteal
by xafet on 2022/01/05 05:42
Very bad didn’t get the room that I paid for it and their Costmer Servise was very bad I will never go back to that hotel
Add a Share button
by Bonybony123 on 2022/01/05 02:43
You need a share button in the app. It will also help increase downloads.
Hotels.com is CHILL
by johnnyroman on 2022/01/05 01:55
I use this app every week. I LOVE it!
Will never use hotels.com again !!! Zero stars
by kat and saul on 2022/01/04 18:48
I will never use hotels. Com for any of their services anymore after years of using them. I booked a hotel that was rated “good” on their app. My family and I were passing through Fresno ca. and needed a good place to stay since we still had a long way home we checked in and went into our room and it was infested with roaches I couldn’t even let my kids sit on the sofa or bed I was so grossed out , Their was also hair on the pillows so I assume they do not wash the bedding. I recorded and took videos and went straight back in and asked for a refund but they couldn’t do it because it was booked through a 3rd party “ hotels.com” she gave me a cancellation number and said to call them that I didn’t need to wait there because theres nothing she could do to just give them the cancellation number. So I call the number provided on the hotel.com app and it can’t find anything associated with my cancellation number, phone number or card used. There’s no way to talk with an agent if you cannot provide any of those things it’s all automated and would say “sorry I can’t help you with that” and would hang up. There’s no way to virtually chat with anyone from their app either everytime I click “chat” off there “help” item on their menu nothing pops up. I am sadly disappointed to never use Hotels.com again as I cannot trust their ratings to book a “nonrefundable” hotel room.
Me estafaron nuca me proporcionaron el servicio
by coñasooo on 2022/01/04 18:45
Hice mi reserva por este medio pero cuando llegue al hotel no pude utilizarlo y estuve con mi familia fuera del hotel por 5 horas en la madrugada y al final nunca pude entrar al hotel y en sima de esto me cobraron la habitación fue una muy mala experiencia.
Terrible
by kcoons on 2022/01/04 04:13
Good for booking. A total nightmare for making any changes or requesting anything specific with your booking.
Son un fraude solo era cambiar un día y me cobraron lo de una noche ,son una estafa
by mami5😘 on 2022/01/04 03:19
No sirven
Fix the map
by katiejjjjjjjjjjjjj on 2022/01/03 23:01
Been using this app for years. I’m guessing an update was done and now the map keeps zooming back out when I’m trying to look. Fix asap!! This is how I look for hotels to book.
Terrible customer service!
by thisisterrible135 on 2022/01/03 20:49
The refuse to refund you for a filthy room full if roaches even though one employee said they would. They lied to me and said they were looking for a manager to talk to and kept me on hold until finally they came back on the line to tell me there was no manager on staff. Will never use again. It’s good until they screw you over and they will.
Account not updating
by JL Texaz on 2022/01/03 16:46
The last hotel is shows me staying in was this past summer but I have used the app several times since then to book hotels. Since it doesn’t recognize my stays my points don’t update. Goodbye!
Very unfriendly
by Littlbity on 2022/01/03 14:21
It’s hard to find help. Site ins not user friendly
Won’t show history
by Coppertop3155 on 2022/01/03 12:00
Almost every time I try to look up where I’ve stayed in the past, the app just says it’s searching, and after 15 minutes I give up. Also, apparently after a few months it now deletes your previous bookings. This is one of my major reasons for using the app—so when I return to a city I can see where I stayed. I’ve also had trouble signing on several times. Finally, when I do get signed on, it often (but not always) tells me I don’t have payment information entered, but if I try to put In payment it says I already have a card entered. I’ve used this app for years without a problem, but lately it has annoyed me a lot!
Fraud Allowed
by Hotels.com Hacked!! on 2022/01/03 07:33
I contacted hotels.com to inform them my app was hacked and they reassured me they applied extra security but these loser low life hackers still got into my app and applied for a hotel.com credit card which was not my doing!!!!! I want to stop this process and not do business with hotel.com again!
Crap
by nickname 987654 on 2022/01/03 07:25
I dare you to book a room using hotels.com reward nights with this app. Best of luck to those that try.
No customer service
by Nicky1414141414 on 2022/01/03 05:16
Can’t get in touch with anyone
No help in app
by Pufpants on 2022/01/03 04:34
Not enough support
Unable to Get Support
by fischnquips on 2022/01/03 02:14
I’ve used the website and app for years but recently I am finding the app crashes repeatedly. I’ve deleted and reinstalled and forced restarted but still have had no luck. The website has not been helpful in getting support.
Not very good
by Camillymeal on 2022/01/03 01:49
Doesn’t track your rewards or upcoming bookings
Won’t attach my booking
by ALAW768 on 2022/01/02 17:40
The app won’t attach the booking I made outside of the app to my account. So I have to enter the confirmation number from my email and search every time. If I wanted to do that, I could just do it from the website and wouldn’t need the app!
Never what you wanted
by Pilot 25 on 2019/08/24 22:55
I have used this app many times, and while one free night stay for every 10 nights of the hotels that are average together and dollar amount is pretty good, what isn’t good is how whatever you book can be changed through the system into something completely not what you’re looking for. Unfortunately you don’t find this out until you arrive and you can’t cancel. For instance I ask for a non-smoking one king bed and book that but yet can only get a double queen or double double bed room only. Or you order your room the way you think it should be and for some reason their system tells the hotel that you want and accessible room for someone who is handicapped. Got lots of problems when it comes to what you want and what the system tells the hotel you asked for. If you’re going to use this app when you book something call the hotel directly make sure you’re getting what you asked for and always make sure that you have a way to cancel your reservation my latest experience with this app has proven to be very extremely disappointing. Good luck to you guys out there! There’s not a whole lot better.. if there is, I’m open to a suggestion? Thanks again.
EXPEDIA’S OFFSPRING
by Sir SAGE on 2020/05/28 05:01
This is a good app. Of the many app options to make reservations for hotel stays, this is the app that I keep on the forefront. I like the idea of narrowing the availability of hotels down to the area that I’m located in & once the hotels are done for the area the app will begin to venture to the outskirts of your location. Any questions or concerns pertaining to the booking are included on attached pages like room facts, requirements, small secrets, etc. The only thing that’s missing per hotel page is the actual hotel phone number but that’s easy to find through your web browser. Overall I recommend the app to many of my friends. Customer service is good, the agents are patient & give their REAL names, & will stay on the line until all concerns are dealt with; they make sure you don’t hang up unhappy, for the most part. The things that are out of their control like deposit reimbursement, a manager or hotel staff that refuses to honor the booking, a hotel that has overbooked but it doesn’t show on the app, etc. is just that, out of their control. But that’s just 10% vs. 90% of the issues and concerns that they can control or change.
Customer care
by HTo0190 on 2020/07/10 18:16
I was just about to give up on this app completely! I stayed 10 nights, and was not able to get my stamps for any nights. However, I decided to call and no one was able to help me after constantly being hung up on. Then I decided to try the help chat and after an hour and a half of non stop transferring from one department to another. As well as constant disconnections I was just furious. Then finally, I was transferred to another agent Christine Joy C. it showed up as on our chat, and she literally fixed everything in under 10 min. I don’t see why any of the other multiple agents I spoke to prior was not able to do what she just did for me. No one was able to answer a simple question. Honestly a simple yes or no would have been suffice after an hour, but instead gave me the run around. I hate writing reviews, and truthfully I would have given this app and customer care a zero star rating if it was possible, but because I was actually grateful for her assistance I give you guys 5 stars and I will continue to book through this app for future endeavors.
Not Helpful
by DNVickster20 on 2019/09/15 18:48
I booked with this site all of the time. Yesterday, we arrived at our “hotel” at 6pm and they had no clean rooms. They actually gave us keys to a room that was being used! They told us to come back in two hours! I called the 800 number for help and was treated horribly by Bella a manager. She was rude and would not help. I understand we had a non-refundable rate and we would have stayed at our accommodation if they would have had a room for us. But they did not even though they kept claiming they did! Pretty unacceptable, there’s like 100 other sites like this I could use, but I’ve always used this one because I have never had a problem. On hold for over twenty minutes just to get transferred to someone who was completely rude and unhelpful. I still would like my full refund. A definition of a reservation is you have a room waiting for you since we already paid. People were coming in after us getting cleaned rooms and no one would help us out! Absolutely unacceptable!
Going back to Expedia.
by Pedro Vizcarra on 2020/07/07 04:15
Been using for 6 years. Gold level most months so I know how to use it and how to book and apply my rewards nights. Somehow magically after applying my free night and an extra night at regular price and submitting payment I was logged out of the system so it charged me full price and no free night which expires soon ( the only reason I'm using it.) I called and talked to 3 over seas reps, super hard to comunicate with, I was able to get a supervisor, just another waste of time, again I made a reservation "out of the system" and that's all I could get out of them, yet the app knew my credit cards, my info, my reward nights and of course I got the email with the conf # all of this while, according to them doing it without logging in, I tried to explain all this to all the reps to no avail, they could not do anything for me except to use my free night some other day so I'm stuck paying almost unplanned $500 and no one can do crap forme. Calling my bank see if that can just cancel the charge booking my free night only and dropping this clowns. I've easily booked close to 200 nights if not more and not once I've needed help, and the one time I get terrible customer service and useless options. Not worth the hassle. Booking straight with the hotel from now on.
Horrible customer service BEWARE
by JS Taylor on 2020/09/22 01:07
I kept getting random emails saying that I had a reservation coming up in the very near future, could not figure out what it was referring to. Went to my mobile app under my bookings just to check, and this reservation is no where to be found. The email had a confirmation number and everytime I clicked on it, it took me straight to my bookings within the app. Still no reservation of the sort. So tried to use the chat option, and that was a disaster. Called customer service and it took 45 minutes before someone came on the line. I told the representative why I was calling, and she was apparently seeing the reservation on her end. She said do you want to cancel it, and I said yes, but I did not make it. She said I was still in the grace period and wouldn’t be charged. I told her I better not be charged and asked her multiple times how the reservation was placed and each time she ignored my question. I am very suspicious that someone may be making these reservations that people are unaware of, then their card gets charged. BEWARE!!! Very angry former customer
Liars. Cheats. Do not book with these people. Go direct to the hotel.
by DaveTrish on 2020/04/26 04:09
If you ever try to cancel a reservation or change it to one less day, good luck! The ladies in the Philippines will try to wear you down with phones they claim don’t work and they will insist that they must waste the poor front desk person’s time to “approve” a refund. Then after they spend hours of your time saying they can’t refund your money, they will finally get a hold of the front desk (most likely only if you are there to personally watch the front desk person receive the call). Then they will have their “approval” but they will tell you that you need to call back the next morning to get your refund. You will spend hours and your blood will boil because you can’t believe they think they can get away with such poor service. This is false economy at its best. Don’t get sucked into their scam if you value your time more than about $1/hour. Someone should file a class action lawsuit against these practices, but where? Who knows where these people operate from. They refuse to say where they are headquartered. Sleazy internet company b.s. Apple should require a physical address or not publish their app, IMHO.
Marina Banderas Suites, Nuevo Vallarta Mexico
by Momagirl1 on 2021/07/01 04:39
This by far will be one of the easiest reviews to write. My husband and I stayed a couple of nights at this resort and will be recommending it to all my family and friends. It absolutely is a gem. The rooms were nice and clean, the personal touches(fully stocked mini bar), was outstanding. At first we were a little Leary with it not being a large place but the staff, especially Alida and her daughter Alida, made us feel welcomed, and safe. They were extremely helpful and ALWAYS made sure we were taken care of. The on sight restaurant was excellent!!! The food was delicious, and they too met every need and/or request. We really, really felt welcomed and very well taken care of. I actually hated to leave. Staying there was the absolute highlight of our trip to Puerto Vallarta and an all around great decision I will definitely miss you all and hope to be back soon. Pam&Joseph W., Chicago, IL.
Run
by yook on 2018/04/25 14:29
Trying to talk to customer service has been the worst experience I’ve ever had with a company. I called in four separate times because twice the agent hung up on me when they didn’t understand my question instead of just telling me they didn’t know, after taking several minutes for me to have to spell out my email. The third time the girl had someone in the background telling her how to reply to me (I’m assuming she was in training) but then she said she needed my user ID, and when I asked where I could find that on either the app or website they couldn’t tell me. I said “okay, well that’s no problem but can you just tell me if it’s possible to get instant gold status like you advertise online?” I was told they could not answer that question for security reasons...lol!!! The fourth time I called and asked how to get instant gold status the guy responded with variations of “Do you need to book a hotel?” ????? Will never book another hotel through this company because I can only imagine the nightmare of calling in if something went wrong. Do yourself a huge favor and book through the major chains’ apps, as they will always be cheaper. The only way apps like this or Expedia is cheaper is on local, non-chain places.
Customer service is horrible
by bartt clay you all lie on 2021/08/22 19:46
They do a bait and switch they give you codes for extra stamps that you won’t get instead there system conveniently don’t show something that you know you did gold membership also a lie you never get the perks they say you will and when it’s something simple to fix they give you the run around so after many years of using the service and average 150 ish nights a year I will book one more night through them to get my free night which I should have already had then I will no longer use them or their parent company Expedia and I think the only way to stop these crooks these liars is by boycotting there services until they realize that the customer is what keeps them relevant DO NOT USE THEM THEY WILL CHEAT YOU IN THE END AND THEN ACT LIKE YOU DONT KNOW WHAT YOU DID. Oh the offer you a coupon for garbage because no place I stayed ever full filled the perks they claim you will get
Horrible service!
by appalled ex customer on 2020/11/20 07:23
I am a gold member and I’ve rented hundreds of hotels through this app but when I rent a hotel room off of their app that has lost their business license due to prostitution and I request a refund because I was not able to even stay the night there and had to book another room and their records can verify this they told me that they had to speak to the people at the hotel room before they could grant me a refund. Funny thing is they’re never going to get a hold of them because like I said above the hotel has been shut down and has lost their business license .For this I would give them zero stars if that was even an option, the responses I get in my emails make me wonder about the intelligence of the people who typed them. I’ve told them numerous times that the hotel is not going to answer the phone because they are out of business and they still tell me that they have to speak to somebody at the hotel room to refund my money I would’ve been better off setting my money on fire and watching a burn. Anybody that sees this review believe what I say and do not use this app. Jared Fronek Hall of Fame Moving
Buggy app / does not work for updates iPhone users
by Juandisim0 on 2020/06/18 11:39
The website is good. I’ve used it before and found good deals. There is a bug in the search bar however. User are unable to “sort” the listings using the app. Listings appear in list format according to apps recommendation? So basically, if you want to search for a room based on price, rating or distance you are out of luck. The app has the built in sort feature, but users are unable to apply preferred sort options. I would just stick to the website platform. App has been botched recently. Do not download. This app accepts money from hotels to have them appear at the very top of your search results. Despite your financial or logistical preferences. TLDR. this app displays at the very top of search listings the hotels it receives money from. searching specifically by distance or cost is not an option on the app.
Disappointing app
by Caji1989 on 2019/12/28 20:42
I used this app to book an appointment with Hilton in Orlando and it went through. However I could not find this reservation in my app regardless of signing in and out multiple times. I could see all my previous reservation and cancelled reservations but just not this one. I could not cancel this reservation on the app at all. When I tried to browse through the email list to find the reservation information, I found my email was completely filled with this app’s advertisement and the useful information was overwhelmed. It was until the last day did I finally receive the confirmation saying that I have an appointment on the next day. I called their costumer service for 3 hours and they determined that not being able to see the reservation on my app is not their problem and processed my cancellation with a full charge of the booking. They agreed to give me an explanation but later on just told me that they cannot help me further with vague words and prevarications. There was not even a promise to improve the mobile app to avoid this kind of issue. Their attitudes are truly unhelpful and disappointing. I will never use this app again.
Great app, but changing booking could be made easier.
by FariMoni on 2018/04/11 16:51
Great app. Easy to use. My only complaint is that if you want to change your booking to a different hotel, you can’t do it online - even if you have a fully refundable booking. My experience was I was required to call customer service. When I called, for the new hotel I wanted to book they were showing a substantially higher rate than what I was seeing on the app. So I opted to do it myself online by just canceling the original booking and re-booking it at the better rate. It would be easier if I could just have an option to change my booking without all the machinations of cancellation and rebooking. If I must call customer service, then surely they should offer me the same prices that I see online, not higher prices. Anyway, apart from that, great app!
Worst add a customer service
by Lanoshah on 2021/01/15 01:45
I have never seen the worst customer service like this!!! I have booked a room on January 14 till January 15 by mistake I wanted to book my room on January 15 till January 16 the minute that I made my mistake I called and asked to change the date just for an extra 24 hour which will be January 15 to January 16!! I called about 3-4 times and they keep telling me to wait and wait and wait and then when I fed up I called the last time and then at the end they tell me that you will need to book another room in FULL price because we can’t change the dates for you even if it was just for the extra day..!!!!!!!! This is the most ridiculous I have ever seen like this before. I’m never coming back ever again or dealing with this app again!! I DO NOT recommend this app to nobody because they just take their money and go they don’t care about any situation or whatever cost.. I am highly disappointed I have been with this ad for years and just for an extra day they couldn’t change the date and wanted me to pay a whole Nother price for no reason.
Horrible
by Daykd90 on 2018/12/12 03:23
I had reserved a room for 2 nights, just in case I needed the 2nd night. It is currently 10 days until check in. Tried to modify it on the website, I couldn’t because there was no room available. Umm, what? Called and I talked to someone. She stated that there were no rooms available to make the change. I wasn’t trying to add a room or a night. I was trying to get rid of one. She offered to call the hotel to see if they could modify the reservation. She came back on the line to tell me that they were unable to change it. Something wasn’t sitting right. She kept wanting me to either change hotels or cancel my entire reservation. I ended up calling the hotel directly and spoke to the same woman that the woman from hotels spoke to. She immediately told me that there were rooms available and that she could have changed the status. I ended up directly booking with the hotel, for less money than through hotels, and canceling my booking through hotels. I’m sorry, but I am not going to pay an extra $250 because hotels didn’t want to help. Awful customer service!!!! Will not be using again!
Never again booking with this negligent third party!!
by Pulgoso112 on 2020/03/17 18:13
I have been trying to reach your company in several times regarding to my hotel reservation. I'm in quarantine for the next 14 days and won't be available to have my vacations in the city. I have any problem to cancel my flights and tour in the city because we know is an emergency. Also the NYC shutdown restaurants and bar making our time there uncomfortable. Last time I reached hotel. com representative they just limited to said that can't assist me because I don't have a cancellation policy and hugh on the phone call. I called direct to the Hotel and Mariott indicate me that will allow reservations to be canceled without penalty. I believe is very disrespectful as a customer and loyal client of the company. I have book several night in the last two months and was planing to book more in the future. We are not asking for nothing that common sense can understand. For courtesy hotels. com should cancel and refund our reservation If have respect for their customer. I won't ever recommend this webpage again.!!!
Update the App
by A/V Tech Guy on 2019/01/20 21:53
You want people to right reviews as you request them quite frequently. It would be nice if the App does not reset in the middle of writing a review. I I leave the app to check a picture or to get/confirm a detail on my review everything O types and even the selections I made are all gone. This is very irritating and makes people not want to start over. You are actually causing people to not want to leave a review because all the details they have typed are lost. What happens when your 99% done giving a ton of detail and some one called you. All your hard work is now gone. Fixing this EXTREMELY IRRITATING problem should be addressed immediately. I even tried to make a review during down town when waiting to board, sitting on a train, etc and it would be nice for my info to remain so that I can review and continue later. Again everything disappears you really have to fix this problem. Trust me your rate of receiving reviews will go up substantially!!!
Customer service is the worst, car below industry standard
by angry baby god on 2020/06/13 21:26
Standards of the trade itself are not upheld and this leads to major stress attacks on body and beingness. Lack of respect and integrity for ones time. Uncaring. Will pass you off to another agent over and over until you give up your asking for a refund for a stay that was not completed due to hotel being unable to provide room that was a non smoking room. A stay where you did not stay. And, they’ll refuse to offer any kind of compensation for taking hours upon hours of your time. Or, they’ll off $10 when you were into communication repeating the issue over and over as they continue to pass you off and make you start again. This is an insult. It’s intentional and it’s force upon a being that doesn’t need the stress and damage to body and self. And, they don’t care. I do. Others do too. I’m not the only one frustrated and angry at their lack of proper customer support. 8 days and fight of 10 hours in having to get a refund for a stay where I was unable to stay. Something that could have been taken care of in a matter of minutes and the customer followed up with in a way that alleviates all the burden and responsibility that is not of the customer but for the “customer service” agent with the PAID job. Sad.
Not a very user friendly app
by Mykellitt on 2020/03/05 23:55
Booked a room and then found another one further down in the app for a better price and closer to my destination, but can’t cancel the original booking in the app. So I booked a hotel room at 530 am and had to call at 1 pm that same day because it still had not updated in the app where I could cancel it, so I called in and had to be put on hold 3 times while they either waited for the system to find it or I had to verify my information multiple times and still be put on hold. Then to top it off, the guy wasn’t sure what to say or how to say it when he was explaining the refund when I hadn’t pairs for it and so I had to explain to him that I wasn’t getting a refund because I did not pay for it and chose to pay for the room when I checked in. Nevertheless, it was 23 minutes of my life I will never get back because the app won’t let you cancel. I thought this was 2020, but everyone acts like it is 1976.
Love this app!
by IL, Chicago worlds team on 2021/01/22 14:14
I have been using this app for years! It’s super convenient. I use it on the go on road trips and can find hotels near me easily always at theBest prices! Booking is super fast. I have earned many hotel rooms over the years. Not many sites do that!They had a glitch last month and I was worried they were down but it was only temporarilyProbably due to Covid as most businesses. They came back with a new website now that’s even easier to navigate! I have spoken with customer serviceBefore when I’ve made an error and they fixed it quickly. Not sure what people are complaining about? There has been a pandemic going onAnd the hotel industry was affected greatly. Cut them some slack! They will take care of you!
Frustrating!!!
by Twisted30 on 2021/07/28 03:38
I tried to book a room. I get to the payment and see there is now an option for Apple Pay... except it didn’t work, because my “shipping” address doesn’t match. So, I thought I needed to update my account. Can’t get directly to my account - had to back all the way out of the booking to get to my account. Turns out, there is no way to enter your physical address to the account! So they have Apple Pay option, which is impossible to use!!! So, I go through everything all over again to book the room and pay with card - that still works. But, you are on the page of booking confirmation and to get back to home, or anything else, you have to tap back... back, back, BACK AGAIN! Why?!? So then I go to send feedback... get half way through and there’s a pop-up to let me know the booking has been confirmed. Why?!? So, I click “ok” and it sends me back to home! Everything I typed into feedback is gone! WHO DESIGNED THIS APP?!?!?!?
Don’t waste your time.
by Keith Ragan on 2020/06/01 09:45
I booked my hotel 2 days in advance, and when I arrived to my hotel ( after driving for 10 hours straight and only slept for 2 hours ) they did not have my reservation. I showed the confirmation number, my ID, and the front desk person sent me to the same hotel down the street to see if my reservation was over at that location. Went to the second location he told me he didn’t have it and on my reservation it said that it was addressed to the first location I went to. So I drove back to the first location and the front desk lady was arguing with another customer saying she couldn’t find his reservation even though he had booked it a week in advance. Then proceeded to tell him that they had no rooms available and that there was nothing she could do. And mind you I came to this hotel wearing a mask ( due to coronavirus ) and there were signs plastered all Over the place saying “ no mask, no service” but the front desk lady wasn’t wearing a mask or gloves. No hand sanitizer anywhere in sight.
Lexi
by lexi97014 on 2021/07/22 19:51
The absolute worst booking app you could possibly get they advertise that they will refund you if the hotel doesn’t let you stay totally false information the hotel will not let us stay because we are locals which is the Ramada inn don’t ever stay there lady is so rude this booking site wanted to charge me the full amount of my stay which is $204 to change your reservation even though it’s supposedly guaranteed refunded if it’s on the hotel not you then if you do get a refund it takes over 10 days to receive itLong story short three days later I am paying out of my pocket again here at hotels over $600 they have over 200 of mine and they still won’t make a change to my reservation been on the phone with them for over four days now trying to get not my money back just a reservation change worst hotel booking site you could possibly get every time you get someone on the line for customer service it’s a 2 1/2 hour wait and then they’ll hang up on you so you don’t have to deal with it
Good app with potential
by Pakitt on 2020/10/09 03:59
Updated on Oct. 9th, 2020: still to this day it is not possible to add a reservation to a calendar. Either from the app or the web portal. Is it that difficult to add a button that exports and ics file to add the reservation, check out/in Times to a calendar? I have used so far almost only the web portal, it is simply more practical due to the screen size (and I have an 8 plus..) Once a reservation is finished and confirmed it would be nice to have 1) the possibility to add the reservation to calendar, 2) the reservation page should be closed and return to the home page - which is quite important since the confirmation email doesn’t arrive immediately and if you leave the app and come back to it, it still shows the reservation page, with a not yet finished reservation. Moreover it would be nice if the search by looking at the map could be updated when the map is moved, so that one can check other neighborhoods in more detail or close-by suburban towns close to a big city. Essentially a “search here/nearby current location displayed” like Google maps offers. If these features were implemented, I would give it a 5 stars. And BTW: why not add Touch ID/Face ID login for added security (2 factor authentication is missing btw) and the possibility to pay with Apple Pay from within the app.... ;)
Horrible
by katbred on 2020/10/01 07:32
Beware! I had used this app 100 times to book hotels for teams and used the option to “pay at hotel”. Never had issues as they would all arrive and give their own credit card information and I would not be charged. It was a great option. This time however, there was some very small fine print that apparently said otherwise so when I booked the rooms they took the money out of my account. I called to ask why and I was told it was an authorization that would never actually hit my account and would come off ASAP. They lied. It did. And I ended up with 1200 in charges that resulted in overdraft charges. When I called them they said they couldn’t do anything because it was in the small fine print. Even though I called days before and was told something completely different. Do not use this option if you use this app. It’s not a true option. I will never use this app again. Just go through the hotels!
Never again
by 486327846 on 2019/02/13 00:10
The lack of customer service I received was horrendous. I booked a hotel and chose the "pay at hotel" option. The fine print on this site was I would be charged the day I checked into my hotel, which was going to cost me $233 a night not including their taxes or fees. I went ahead and booked it, was excited and had it all planned out. 3 days before my check in, I got charged $233. This put my account NEGATIVE OVER $200 b/c I didn't have the funds in there yet! I called cust. service to see what happened and the Rep told me since it was V-day weekend it was charged 72 hours early? That was NOT disclosed or on the page. She pretty much told me too bad so sad and when I was trying to figure out a solution b/c I literally did not have the funds in my account and they charged my card without authorization for that certain date. She kept interrupting and talking over me saying "I'll cancel your booking I'll cancel your booking." THERES NO REFUNDS WHEN YOU CANCEL ANYWAYS! Will never use again. They mess up, they don't help. You're SOL.
Customer service.......
by facefive on 2018/05/18 18:01
As of right now I am very frustrated with the app. I have signed up, reserved a hotel, I have a confirmation number, and everything I need. However, when I try to login to the app, it won’t let me. I have tried every possible email or password it could possibly be, and none of them work. Including the one I booked my room with. It has somehow magically disappeared. I can however type in my last name, and confirmation number, and everything pops up. But even in that area, I cannot find any information as to what they have me signed in under. After looking through all of the options trying to figure this out, I found the customer service section. It is an absolute waste of time. There is no where I can find that will give me a place to either email, or a phone number to call, and speak with someone. So as of right now, I am going to give this one star because I need customer service and apparently I can’t get it. Other than that, the booking went smooth.
Disappointed
by Dasmiami on 2020/03/10 21:56
Today I experienced poor quality using the app , and even worse with calling and talking with a customer service representative.. I was booking a $52 value per night stay at a hotel in Colombia ; while the app was “not working” gave me an error message and suggest me to wait 5 minutes or to call customer service, after 6 minutes not receiving any emails to confirm my booking when through, I called.. my surprise 12 minutes later is that the price of the exact same room when up from $52 to $61.. didn’t hold the price that I was trying to pay a few minutes earlier even that I mention I had a capture picture of the failed transaction on my phone.. didn’t offer I discount or to hold the original price , Simply I had to pay the new price and that’s it, deal with it. Today definitely not happy with the app or customer service. Very disappointed..
Caveat emptor
by diegovela1 on 2021/12/01 15:55
Trying to deal with the failure of app updates that do not allow payments through the app, the “deal” baiting but unclear switching prices for longer stays and the circular illogic of alleged “supervisors” located somewhere on the planet forced me to award this labyrinthine app and the company the worst online experience ever. One example will suffice: after telling the alleged supervisor about what I considered the bait/switch (unknown and unaddressed by him), the inability to pay after multiple tries and the need to pay at the hotel, the known but not revealed pet friendly charges (unaddressed) and the two return calls to me at 3:35 and 4:30 AM(!!!), the supervisor started promoting “price matching.” The supervisor said that the company didn’t know what time zone I was in. My advice: do not contribute to corporate app delinquency, download the hotel app or call or use another service. If you have to call the hotel anyway, eliminate the middle corporate app and deal with a company that cares about your business.
Post booking and stay improvements
by Tthoman on 2020/01/05 15:46
Love the app in general, but As a part of the post-booking experience I can’t tell which of my previous bookings I’ve already submitted a review for and which I haven’t. I click “write a review” (which implies actually that I haven’t written one) and get an oops message if I have. I’d like confirmation before I waste my time. I would also like a button that displays my history of reviews in descending timeline order. In addition, while writing and in the middle of a review, I don’t want to see anything I’ve already spent time on disappearing if I jump over to another app in the process. I’ve seen my photos disappear or what I’ve written disappear. Very discouraging to start over. Thank you.
Look don’t buy
by WOw hated site on 2021/07/10 02:27
Great place to look what’s available but here’s the downfalls to reserving room through them. Sometimes reservation don’t show easily on app ( what I though was originally nice.. even paid a bit more for than direct thing rather than going into email). My biggest issue - just had really bad experience at a Holiday Inn Express. Because I used app ( Hotels. Com /Expedia) they could not reduce my cost as promised, so I got points ( = 20% off one night visit). Three days of barely sleepy because of mechanic issues and out of control noisy guest till 2am ..and I get 20% of a one night stay at their hotel again 🤨😡😡. Wanted to really like this but you loose all ability for true grievance as customer with it use. Then when I wrote to app I got we will read this, but you may or may not get a response. Not feeling they will be helpful with this process- or with refund/compensation.
Almost perfect
by gramJBI on 2021/03/14 02:51
The app helps you find hotels at reason Able rates & makes reservations for you. However they get a commission that the hotel has to pay, they give you “stamps” they remove if you don’t make additional trips in a set periods. Also because of your reduced rate the hotel won’t give you other benefits or discounts full paying clients get. There is no provision on the website for making complaints about policies or service eXcept here. Air b&b or other reservation services may be better choices. They didn’t tell me that the hotel I made reservations with & paid for in advance was under construction until after I paid or that the advertisedrestaurant pool Exercise room & free breakfast weren’t available because of COVID 19 or construction.
Slipping backwards
by Tntoofore on 2018/07/15 19:25
Have used this app in past with better results. Latest attempt found it reasonably easy to book and pay with Apple Pay, BUT, was unable to transfer the reservation ‘card’ into wallet even with multiple attempts. Called and was told it was because I hadn’t signed into app. (No problems in past and doubt I was signed in then.) Had reservation cancelled (As suggested) and rebooked after signing in, as suggested. Still unable to make transfer. So, now have part of reservations for upcoming trip in Wallet and part not, essentially defeating purpose of Wallet. Further, some of previous trip stays are in old results, but most not. Of reservations for upcoming trip made previously, none were listed in the app. When searched for, got very erratic results. It appears the app has been improved to the point it’s no good anymore.
Frustrating
by gshdjdkdjbdhxndkkdbva on 2018/07/08 19:56
Pricing is higher than actual hotel listing and other listings on web. So the “free nights” that are part of the your rewards is being paid for over the ten bookings. I find that very disappointing. There is no filter for two beds. Just two people so every time I go to a hotel I have to continue to click and search to make sure I’m getting a room with two beds. Every time you click on a hotel to look At the details and then inevitably go back to map because it isn’t what you need the map reloads. Making it very difficult to differentiate the hotels already looked at to those that you haven’t. If I focus on on an area it should stay in that area.
Crummy business
by hard earned money spent on 2021/10/22 01:53
I checked into a dirty room that I complained about to the manager. I also asked and registered for my room to be cleaned the next night stay. Never was cleaned upon reentry to my room. The maids said that the manager never added me to the list. So I complained and asked to be moved into another room and told that other ppl checking into their reservations were first priority and their were no available rooms even though she just checked in a lady in front of me that did not have a reservation. I called after my stay and spoke to the general manager (Karen Eagle) which told me that the manager I dealt w for the weekend was fired. More then likely over my stay and complaint and for over working her maids. But she just said nothing could be done and that she wouldn’t issue me my refund for the two nights. And when I asked for her supervisor she laughed at me and said “I am the supervisor and there’s no one above me.”
Over booking
by evian naive on 2021/08/01 01:19
Usually this is my go to app. The last few weeks I’ve been having trouble making reservations and being signed out. I arrive at my destination yesterday after driving hours just to be told that this site over booked. There were a number of people (approximately 17) that had the same issues and we were all standing there with no place to stay. The property at Red Roof Inn Jacksonville/Orange Park did nothing to accommodate any of us. This is beyond ridiculous!! I need to be sure that my card had not been charged and I am requesting a free stay of my choice for the inconvenience!! I also should still receive my points, you sent me an email asking about checking in but I couldn’t check in!! Update your apps daily! Keep up with your number of booking and most importantly take care of your customers!!!!
Cheated of Rewards
by VL Cheated on 2020/10/06 23:19
I have twice had the issue of using the app to book, but for some inexplicable reason it does not credit my account. This is unacceptable considering ALL of my personal information populated the fields when booking. Why is this significant? Well, their customer support (or lack thereof) keeps telling me the issue is that I booked as a “guest.” How is that even possible when my personal information is auto populated? Secondly, why would I complete a transaction as a “guest” when I have a profile? The whole purpose is to avoid entering information for each booking. Lastly, I was told that they would credit me for the 5 night stay, but I later received an email from an email address that accepts no responses indicating they will not honor my booking for rewards. So VERY disappointing that I was cheated of my rewards and essentially lied to regarding rectifying the situation.
Never mind whatbyou want
by Cc Carol on 2020/02/20 22:44
I have used this app many times with no problem. My recent trip to Madrid, I chose and appartment that looked great but once we arrived the problems started. Turns out, that I had to pick up the key at a spot located 1.7 km away. Mind you I was travelling ina group of 5 with suitcases so this meant I had to pay a taxi just to get the key. Once we arrived, turns out the key does not work . It is 11 pm and we cannot get inside our rental. They had given me a contact whatsapp BeMate number and it worked. A messanger arrived at midnight with another key that did work. The next problem, building did not have heating. So there were maintenance people coming over from 9 am. The problem is that this appartment was sublet through BeMate so they have no idea whats happening. The heating system had been down for a week. Anyhow, Im not happy with this service. Will not be using it again !!!
Luke warm, at best...
by I am Liam's Mom on 2019/09/11 01:21
I don’t mind using this app to search for hotels. I actually like being able to see the pictures and read about the amenities. I also enjoy the ability to find deals. What I really dislike is that it NEVER retains my confirmed bookings! Even if I've booked a hotel and received the confirmation email, the app doesn’t retain this information, for some odd reason. It gives me this message: “We can’t find any bookings for you. If you think something is missing, tap ‘Find a booking.’” This is regardless of whether I try to search for “Upcoming Bookings;” or “Completed Bookings.” Then I must go through all the trouble to “Find a booking,” type in my last name; track down the confirmation number; enter it and search for the booking. Every. Time. This is despite the fact that I am signed in to the app. It’s EXCRUCIATING and extremely frustrating! WHY??!!!
Can't Trust Them...
by JewlsBaby on 2021/04/18 20:30
Not only did this app book a room that I did not click to book but they didn’t took the money out of my PayPal accountAnd even checked me in to the room around 7 o’clock sending me an email let me know when I called the hotel they still had and I had anything sent to them just the same as when I went to book in to the room at the hotel the hotel did not have the information needed. I have dealt with a lot of apps in booking hotels and this is the first one has ever done this. I am in the process of trying to get my money back and I really hope that I do because this is ridiculous. I was going to just get the room but I couldn’t even do that. Then when I tried to email them several different times from different links on their app and online I got every email sent back to me!!! User Beware....Shady Sh;t going Down with THIS app 💯
Terrible The Worst
by Cruzin333 on 2020/07/23 06:02
made a reservation to stay at the Double Tree In San Pedro Port of Los Angeles My reservation has the wrong dates, no pool no restaurant no bottle water no maid service took almost an hour to get toilet paper. I’m tired of people and places taking advantage of this “Pandemic” the worst are the nats and bugs. This hotel refuses to do what is right . My brother is an attorney this is and will not be tolerated... I used to stay at the Hilton Fountain Blue where I was treated with respect . THIS IS THE WORST BE AWARE OF BED BUGS ~ No maid service? Isn’t that exactly what we need? While customers are out a maid should put a mask on gloves and disinfect the rooms? The truth is you do not want to pay there workers. Look I understand everything is upside down however this is not the time. . Dirty filthy gonif Thieves - I have stayed at 6 star Hilton’s I have stayed at 3 this location is a minus 6.. Good luck if you choose to stay in this dump. Be sure to hide your wallet
Terrible customer service
by Miguel0013 on 2019/08/27 13:13
I never write reviews but this app was very frustrating when it came to customer service. The app itself was okay for what it does but speaking with some of the workers at the hotels the actual room prices are cheaper than when you book them thru this app. So the “free nights” is actually payed for from the extra charges (which in my case didn't even work). Which brings me to the customer service part, when trying to talk to customer service about redeeming my free nights it was a long wait with someone trying to find out a solution to something that took forever and never got resolved. On top of that (could have just been my experiences) but it seemed every person I talked too either had broken English or a heavy accent. If you download this app you’ll most likely be okay as long as you don’t expect the free nights and never have to talk to customer service. Good luck!
Search is bogus
by Drgrasso on 2018/12/10 04:35
I spend a bunch of time in upstate and downstate New York. I use hotels because I like getting the free night every ten. And they keep me loyal because of it. But when I do a search on the app and find hotels, I am noticing I do not always get shown ALL of the possible hotels available. However, when I perform a google query for hotels near the same landmark, many more options appear. Then I think well they are just not listed on hotels. But then when I look, there it is along with all the others. And when I click through google on the hotels option, it brings me to my date and time for a closer hotel than the one I got handed when I did the search through the hotels app. Then stupid me I book it at hotels even though they did me wrong. This is the last time. If I get burned again, I am using my free night I earned and ditching hotels forever.
Over Hotels
by jaredrockstar on 2020/05/30 04:15
I’ve never had such bad customer service. First, I booked thru the app, and the reservation never went to the hotel. When I got to the hotel, they couldn’t find the reservation. I decided to call Hotels to then wait on hold for 30 mins. Finally when someone picked up they agreed to call the hotel, and email them the confirmation. Too bad the customer service person did a terrible job at even sending the email, that initially never went thru. Finally once the email went thru, the front desk then needed to call another number for confirmation, which they were on hold for another thirty minutes. Did I forget my 9 year old is waiting with us??? Unacceptable service.
Beware of charges after free cancellation
by Pezzzz1576 on 2018/04/03 05:59
I’ve had nothing but bad luck with this app! First, I cancelled two hotels in the allotted time but there supposedly was a “glitch” in the system, so the cancellation didn’t go through. I did get one rectified and another had mass confusion surrounding it. Tonight I see a charge on my card for a different hotel that I cancelled many days ahead of time!! I’m not sure what the use is of using this app with free cancellation if it doesn’t work! I did call customer service and they assured me that I have a credit coming but I shouldn’t even have to see a charge period! I will say that I give their customer service five stars for being extremely sweet and helpful.
Almost perfect butttt
by Rick Bertino on 2019/07/11 03:53
Only two stars because of two things. They won’t let the app connect to their server using a vpn. Very baddd. They want us to disable our protection to use the app. Second, it seems that these guys book for foreign owners. Ran into a belligerent and rude one using this app and he verbally assaulted me. He almost didnt get to see the sun set. I was that upset. He was immediately rude and treated me as though he was doing me a favor at the front counter. He was a punk. Red Roof in. Springfield, MO. I filed a complaint with hotel dot com and cancelled the deal. They also acknowledged the cancellation and promptly refunded my money but for some reason they still thought I stayed at the Hotel. I was happy with their service until I got the notice that they still showed me staying there after I cancelled. So I’m confused. I did not stay there as I might have regretted it. So??
Unscribe me
by collinsgranny on 2020/08/02 05:57
Remove me from your mailing list. Our association eith these people were less than unsatisfactory. Every reservation I made thru them were a mess up- name was not correct, the reservations were for handicap rooms but when we got to location the reservations were for regular rooms we traced with our small dog but when we got to locations there was no mention of us having our dog. One location was such a sleezy looking(but no other option in area) our air condition did not work when we arrived and er reported it at desk and were gone several hrs but it still didn’t work but front desk would not give us a trfund/or reduction in our cost. I called you office and was told I would get $15 credit only if I used your company to make reservations again. But guess what I will not be using your service any more. Will not recommend it either.
Total dissatisfaction
by pickwick fail on 2020/05/29 19:04
I booked a hotel in Savannah tn,I had a free night that I applied to the booking. They billed my card for the room instead of giving me my free night. So I called them the lady said she would have to cancel the reservation and rebook it, I said ok. She booked the room in Savannah georgia instead of Savannah tn. Of course I didn’t know this and we went on to the creek and spent the day afterwards we went to the hotel and they said we had no reservations there they were booked in Georgia. With it being a holiday weekend everything was booked. We had to drive back home. I’m not happy with them at all. I’m a single mom and times like this are few and far in between. Then a week later I had to call because the money has been taken out of my account still. They were more less oh well 🤬 total dissatisfaction with them. I would not recommend....
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App name
Hotels.com: Travel Booking
Description
Our app is even more rewarding for Hotels.com® Rewards members! You can get to your next reward* night faster with app exclusive offers and be sure to opt-in to notifications so you don't miss out! When you’re ready to travel, take our app with you, after all, it’s your perfect travel companion. INSTANT SAVINGS ON APP • When you have our app, you get instant access to Secret Prices*, which can save you an extra 10% on thousands of properties worldwide. That’s real savings, right now. • “Tonight’s Local Deals” feature on our app is a great way to save on last minute bookings • Enjoy the flexibility of free cancellation on most hotels* OUR APP IS EVEN MORE REWARDING • Collect 10 stamps, get 1 reward night. Stamps can add up fast when you have the choice of staying at over 1,000,000 eligible properties worldwide – so you can get rewarded while you sleep • Love reward nights? You can get them faster on our app with app exclusive offers • You won’t pay a fee to redeem your reward nights on our app – and there are no blackout dates • Silver and Gold members can enjoy extra travel benefits at VIP Access properties DON’T LET THE NAME FOOL YOU – WE’RE MORE THAN JUST HOTELS • Easily find vacation homes, apartments, resorts and more on our app - we’ve got every kind of property for almost every kind of trip. So, whether it’s a short business trip or a long vacation, choose from over 1,000,000 properties worldwide. • Filter by theme for different types of trips • See the property’s location with the map view • Read verified guest reviews • Save your favorites FAST, EASY & SECURE BOOKING ON OUR APP • Pay now or later on most hotels – you choose whether you want to pay online or at the property • Save your payment details securely to book future stays even faster • Use Apple Pay® to book your stay OUR APP IS YOUR PERFECT TRAVEL COMPANION • Save your confirmation and access your booking details anytime – even offline • Easily manage your booking on the go. You can change or cancel if something comes up • Help is only a few taps away. Contact us or the property directly from the app • Opt-in for push notifications and we’ll send you updates about your stay • Use Siri shortcuts to quickly access your booking details *Hotels.com Rewards is open only to individuals who are eighteen (18) and older. When you book and stay 1 night at eligible properties, you’ll get 1 stamp. Collect 10 stamps and you'll get 1 reward night to redeem at a Hotels.com Rewards eligible pre-pay property (as identified on site). A redemption fee applies to each reward night, unless redeemed on the Hotels.com app. The maximum value of the reward night is the average daily rate of your ten (10) stamps collected excluding taxes and applicable fees. The value of your reward night doesn't count towards any applicable taxes or fees. Excludes package bookings (where available) and bookings made using a coupon. Your reward nights and/or your collected stamps will expire if you have not collected a stamp and/or redeemed a reward night using your Hotels.com® Rewards account in the previous 12 months. Subject to full terms and conditions https://www.hotels.com/customer_care/terms_conditions.html. Secret Prices are available to Hotels.com app users, Hotels.com Rewards members and individuals who unlock Secret Prices by subscribing to Hotels.com by email. Available on selected hotels and selected dates only. Subject to the full terms and conditions https://www.hotels.com/customer_care/terms_conditions.html. Free cancellation on most hotels. Some hotels require you to cancel at least 24-48 hours before check-in. See property pages on our app for details. The Hotels.com app uses information for analytics, personalization, and advertising. By downloading our app, you agree to our privacy and cookies policies https://hotels.com/customer_care/privacy.html.
Scammers
by Hotel scam on 2022/01/19 09:11
I booked on this app and they charged me for my stay only to find out that the place i booked was fully occupied and I haven’t received my refund or heard from anyone since then, it’s been 3 weeks now.
User Friendly
by IMAK2041 on 2022/01/19 02:18
I have always been able to find the best hotels for the best price with Hotels.com. If I have any questions, finding help is super easy and they are very knowledgeable. THANKS HOTELS.COM!! Willie Brown
All the do is lie
by suckit easy on 2022/01/19 01:07
False adds they don’t give you free nights like they say also hotels are cheaper if you call them yourself Don’t be like me and get ripped off ! Save yourself and your money.
App keeps crashing and doesn’t open
by BeachBumHeather on 2022/01/19 00:58
App won’t open. It doesn’t work. Can’t use it.
Very happy
by DenizFam on 2022/01/19 00:47
We are very happy with this App. Easy to use and love the free or discounted hotel when you teach 10 stays. Customer service since the pandemic has been difficult because there is no one to personally speak to.
Bait and switch!!
by Jefblack on 2022/01/18 19:15
Consumer beware. I thought Hotels.com would be a good place to book hotel rooms for travel. The stamps rewards program seems like a great incentive, every 10 stays you get one free state. However this is not the case, they removed five stamps from my account because they think that I was refunded by the hotel when I never was refunded. If you make any changes, or if the hotel makes any changes to your reservation that you booked on or through Hotels.com, they void your stamps. I will be filing a complaint with consumer affairs, and the Attorney General. Use at your own caution, but don’t plan on ever being able to redeem any rewards, as they will find any reason, or no reason, to remove stamps and rewards from your account. Also the customer service at Hotels.com is literally nonexistent. If you get a representative on the phone they will tell you they are unable to help you and it will have to go to another department and they will only respond via email. They will not address any questions directly.
Customer Service
by Juicyj16 on 2022/01/18 13:37
The customer service for Hotels.com is terrible and gave me the wrong information and tried to act like they didn’t when I sent them screenshots.
No guarda la selección de favoritos (♥️)
by Bobby_Law on 2022/01/18 04:44
La última actualización no permite guardar los hoteles seleccionados como favoritos… Eso reduce considerablemente la funcionalidad de la app…
Unable to move to an Avenue that I want to go.
by Martie239 on 2022/01/17 21:47
I will not be wasting my time by trying to use an app that will not let me go to where I want to be.
No customer support
by aweful support on 2022/01/17 20:51
Need to speak with someone. No option.
Can’t speak to anyone
by Willowbas on 2022/01/17 20:30
I need help with a reservation and cannot get through to a live human being. Frustrating.
Useless if you need help
by bobbileas on 2022/01/17 05:57
I have tried multiple times over many months to chat with or speak to a person and it's impossible. This app and hotels.com is a waste of time, money, and effort. It is definitely not consumer friendly.
Good service
by purcycat on 2022/01/17 05:45
Always pick right hotel
Very glitchy
by willowgames on 2022/01/16 23:45
Very glitchy. Almost useless
They need to get it together
by AlaetraBriggsShontre on 2022/01/16 23:11
They need to get it together !!I called about 5 or 6 times to try and figure out what was up with my free nights and why it was locked and to see if they can unlock them but to no avail I am still trying to figure it out and everytime I call they say that they transferred my complaint to a specialist and the specialist will be calling me back but have I got a call?No !!
Won’t save favorites
by Blakejs on 2022/01/16 22:55
Keep clicking the heart on properties but when I go to my favorites list it’s blank. Latest IOS on phone 12 pro.
AngiePM76
by AngiePM76 on 2022/01/16 18:00
I love to see all the properties and reviews. This is very helpful at the time I decide to choose a place! Thank you Hotels app!!❤️
Horrible service
by 😏😏🥑🫒🫒 on 2022/01/16 17:38
Usually I have zero problems with this but it seems now I can’t get any help with my stamps idk but after 2 hours of nothing I’m done
Not saving favorites.
by Jserv87 on 2022/01/16 17:24
I’ve “favorited” 4 hotels in Barcelona, Spain three times and they are not listed in favorites…soooo frustrating!!
No one speaks English
by Mmurphy26 on 2022/01/16 04:10
I hate that I can speak to someone come the USA
Absolute Garbage
by drgonzo570 on 2022/01/16 00:09
This app lures you in with extra “stamp” awards, but makes you manually enter ridiculous codes to qualify. It randomly forgets to apply stamps to your account after completed stays. Good luck to anyone who tries calling customer service for help. My advice would be to get a translator.
Hotels they post are not what you get when you check in
by Staletto on 2022/01/15 23:17
Terrible, Terrible, Terrible
Scam
by traveler 111111111 on 2022/01/15 22:47
Hotels.com will not honor their advertised promos and will not refund money.
Rewards
by HUSKERS360 on 2022/01/15 22:08
I’ve stayed three nights with Hotels.com so far I have two more nights coming up in the first part of February I don’t see any rewards so far I’ve tried to sign in to no avail can you send me a link where I can actually sign in so I get credit for these nights I’m staying when I book with hotels.com I’ve been trying for quite some time and nothing seems to work on the app
Favorites don’t work for me.
by Mosst111 on 2022/01/15 17:30
Hotel doesn’t get added to my Favorites when I click on the favorite icon associated with the property.
Scammed
by truplussizediva on 2022/01/15 16:20
My nights are not applying to my account correctly. They are not showing up and when I call it’s been over a month since my stay and it’s still not showing on my account.
Slow and doesn’t work and misleading
by gayRaiders on 2022/01/15 16:01
Yep all the above
Impossible to cancel my reservation
by Amazon' on 2022/01/15 14:42
My client came down with the virus, and I need to cancel my hotel reservation
Very deceitful
by 0703BJ on 2022/01/15 10:46
I selected the cancellation insurance and because I paid on the app I was charged for the reservation term even though I checked in at 11:30 pm the first day of my reservation and checked out the next day at 10:50 due to vomiting issues I had. I was charged for 3 more days at $115.00 a night. I’ve called Hotels customer service and billing department and they had me call the hotel and talk to their owner for them. Still I’m out the money. Do not pay on line through Hotels app. Now I’m supposed to contact Hotels insurance company to get my money back from them if they decide I was sick if not I am out my “Cancelation Money”. I was told by an employee from Hotels app to only pay at the hotel never on line. It has been 2 months and I’m not giving up! Don’t use Hotels.com just call the hotel directly!
Put a customer service phone number
by !1!!11!!! on 2022/01/14 22:20
Difficult to find a person to speak with about cancelling
Worst ever
by Jkd79 on 2022/01/14 19:45
Don’t ever use Hotels.com. They lie and will do nothing to help. They sell “insurance “ that is impossible to use. Total scam.
Easy to use
by Keeladawson on 2022/01/14 07:24
I’m very upset … I got Covid trying to cancel the room I purchased with the protection … and I’m being told no refund and it’s five days before my check in date ONE UNHAPPY CUSTOMER
Love it
by Carter3410 on 2022/01/14 00:48
Always great deals and worth always using in the long run
They are thieves and scam artist don’t use this site!!!
by Savannah1937 on 2022/01/13 21:49
I will never use this site again they just stole 100 dollars from me!!!
No stars
by blizz8301 on 2022/01/13 18:21
I recently book a vacation for New Years and when I come back I check the app for my rewards to find not only did my not get my rewards my booking doesn’t show as if I didn’t make a reservation thru them the only reason I used the app was to gain stars definitely will not be using this app again
Rarely works
by ShanIAm! on 2022/01/13 17:04
The app is maddening. I have again gotten booted from a chat four times now, as I explain over and over again to an agent who already doesn’t understand what I am saying. Also, the buttons often don’t work on my iPhone 13 Pro Max.
Horrible
by $$$$$$$$$$$$€ on 2022/01/13 06:52
Customer service is non existent
Good deal
by Snowbird Days on 2022/01/13 03:30
Prices are fairer than some other apps for hotels, rewards program is the bomb, easy navigation and checkout. Pleased.
Get it together
by MayorOfWater on 2022/01/13 02:03
When I put in my criteria for me room (pet friendly, price, etc) I am constantly having to re-enter that info if I try and scroll with the map setting. Very annoying.
Obviously don’t use this
by cantratedontrate on 2022/01/12 23:37
No support- app integration is barely 1998 Nokia worthy. Download snake and sleep under an overpass instead of using this at all costs.
Untrustworthy website
by Kandwrson62 on 2022/01/12 21:25
Before I booked a Hotel at Dale Chicago for two nights from Dec 30/2021to January 01/2022, I had 9 stamps. Hotels.com promised me two free nights for the same value $190.00 and $140.00 after the stay. We did stay, but I got only one night of reward for $76.00. We have been with Hotels.com for few year and this what we get. Very very disappointed.
Very poor
by Keyana paul on 2022/01/12 15:01
In anemergency I couldn’t get a hold to nobody I was left out on the streets and 24 hours later no answer as well as the system not recognizing my itinerary..
No place to register or request whether I would like First floor room!
by Aquavelvaman182 on 2022/01/12 13:01
Need to include special request in app for first floor request for room. No specific details on hotels regarding elevators or non-existence of elevators!
Terrible to navigate or get help
by mhmalin on 2022/01/12 00:53
Don’t use this company
Disappointed
by HNN BMN on 2022/01/11 23:27
I have to cancel my trip due to a positive test but no one help. There is a machine answer and virtual agent hold me on a waiting lines for hours.
Worthless
by macpokediger on 2022/01/11 22:34
Worthless
Tucson
by lindastern on 2022/01/11 19:41
I’m clicking on favorites & it is NOT listing the hotels I have clicked!😤
Love it but there is an Issue
by NirvanaCat100 on 2022/01/11 05:28
I love this app, but I am not able to save Favorites. I press the heart, it is red, but it does not show up in the List and then I go back to the Hotel I want to favorite and the heart is no longer red. I know I am not clicking it twice. Please fix!
Nunca achei minha noite gratis
by cesaousa on 2022/01/11 04:09
Ninguem lhe ensina
Too difficult to track gift cards
by Joey Fog on 2022/01/11 00:15
This web service is most terrible I loaded gift cards and don’t see where they are kept an second can’t find a customer service number to call for assistance. There is an online chat AI which is poo. I used AirBnB whose app and online website is much more user / customer friendly.
Cant find my car booking to cancel
by chelburt on 2022/01/10 12:43
Had to go to google to pull up hotel.com/car rental. Then when i put in my booking info, it says“ not found”…i have a confirmation #. Not an easy app.
Excellent app
by Ylime87 on 2022/01/10 04:06
I really like this app is helpful to find good deals plus the chatting costumer service is awesome always have a solution in case you have a concern.
They cheaper out on the free 11th night
by Supercalafradglistic on 2022/01/10 03:11
I’ve been using this outfit for probably five or six years and I’m not sure what happened. In 2021 I stayed in some really fleabag motel‘s trying to save my employer some money and now I’m ready to redeem my 11th night. Surprise I see it’s an average now. Wow what am I gonna with this generous $80 that I’ve earned? Also I’ve noticed that you might book a king non-smoking room and when you get on site you’ll have a double queen smoking room that smells like an armpit and there’s not much you can do about it. The rewards and reservations used to be a lot better. I believe I’m going to try something else.
Stinks so far
by Having a review deleted stinks on 2022/01/09 18:16
Does not show my booking at the embassy suites in Memphis. So far a waste of space on my phone.
Don’t Download!
by oh_well_bill on 2022/01/09 16:19
I’ve deleted this app, at least 10 times and it keeps coming back. I’ve followed all the suggestions I can find….and nothing helps!! Don’t download unless you’re 100% sure you’ll KEEP the app!!!
Hotels com
by Donotdi businesswhotelsvom on 2022/01/08 21:45
Never use hotels com for anything!!
Horrible
by Altheak on 2022/01/08 17:28
Unless I’m missing it you CANNOT purchase vacation packages from the app like you can on the website. Why would there be limitations? The only reason I was tying the app to begin with is because the website is broken and won’t let me proceed to payment. I won’t be using hotels.com again. The only reason I am trying now is to use a gift card.
Hotels and Expedia Group are Scammers
by Deez 🌰🌰s on 2022/01/08 16:01
Booked a hotel in September 2021 for a double bed w/city view! When I arrived the hotel was booked and couldn’t accommodate my confirmed request. Called Hotels (2x) and no one answered my call. Booked another hotel who could accommodate room request and hotels never refunded me my money. Y’all are scammers hiding behind this no refund request!
Poor customer service
by jkml88 on 2022/01/08 12:26
I had a bad experience, got refunded only after calling customer service because the chat option is a joke, slow and didnt work when I needed a room in freezing temps, late at nite. Then, I got my phone bill, I was charged over $50 to talk to customer service in India! Who the heck charges customers to speak with their customer service? I WILL NOT use Hotels dot com ever again. The star ratings or number ratings is also a joke, count on over rated hotels to be disappointed upon arrival.
This App is a fraud
by RS731 on 2022/01/08 08:35
The worst ever they give you a receipt with an amount then they deducted more from your bank account.
It never saves my favorites smh
by Kena! on 2022/01/08 05:11
Pretty annoying because it’s hard to keep up with the hotels I like
App has many glitches
by mynameisdenver on 2022/01/08 03:35
One of the big problems is trying to modify a reservation. It doesn’t let the customer change the dates after reservation confirmed. This is strange. Many customers experience this. It only lets you cancel an rebook. This is huge hassle. Please fix.
Favorites Does Not Work
by CarolineWhisnant on 2022/01/07 23:44
Favorites function does not work. Please fix.
Unbelievable
by Memento music on 2022/01/07 22:15
We checked in only to realize they overcharged us 500 dollars ! And when we called they said they couldn’t do anything about it. TOTAL SCAMMERS! Even the person at the hotel that checked us in was blown away at how much they over charged us. DEFINITELY DO NOT USE HOTELS . Com you will get MAJORLY OVERCHARGED and they will just tell you oh well when you finally get someone on the phone. Extremely disappointed and me and my family WILL NEVER USE THEM AGAIN and we will be telling everybody we know as well what snakes they are.
Hoteles una gran aplicación
by Lrangeldiaz on 2022/01/07 17:50
¡Excelente en todo servicios y tarifas !
Can’t get any customer service
by John764 on 2022/01/07 17:34
I’m trying to change a reservation and it tells me customer service has to help me, but I can’t talk to anybody in customer service .
WHAT HAPPENED HOTELS IS GARBAGE!!!
by rab1920 on 2022/01/07 17:25
I have been using hotels.com for MANY MANY YEARS at this point and apparently you are totally unable to get any sort of help from them, they don’t answer emails, they take forever to take a payment, the IM ability NEVER WORKS in app or website and like any normal company they should allow IVR capabilities when no one really prints things off anymore so you can read the confirmation number off to it. After this upcoming vacation I will absolutely never use them again!!! They went from being the easiest and best travel app to total garbage in a matter of months!!!
Syed
by zaidishah on 2022/01/07 15:19
It’s a waste of money and time. It used to be good but now it’s just a way to steal money from customers. There is no way to talk to customer service and they never refund your money. So think 100 times before using this app.
Más caro aquí
by El doc Guille on 2022/01/07 03:55
muchas veces es más caro ya reservar por aquí. La app falla y el servicio a clientes no funciona
Hotel app
by Malleyme on 2022/01/06 23:39
Terrible - not working. Reservation I clearly have is not on the app.
Rates higher then hotel
by $RC197969 on 2022/01/06 22:54
I tried getting a hold of someone at hotels.com online and by phone several times about your pricing. I booked a hotel for tomorrow your rates are $249 per night and the hotel rate is $179 per night. Taxes and fees through your website is $60 directly thru the hotel is $20. I’ve been with hotels.com for years and ever since covid began the excuse I get for no response well covid we are short staff sorry no one responded but that is truly unacceptable. You offer a better rate supposedly then the actual hotels not true so instead of booking thru hotels I ended up going directly online to hotels website and booking there
No way to contact anyone
by Sprockethead1 on 2022/01/06 20:01
Apparently hotels dot com doesn’t want to stand by their app as there is no way to contact anyone via the app.
Help desk
by 😕😅🥸 on 2022/01/06 16:37
The help desk is a joke they just disconnect from you while you are answering there question. What a joke
Scam
by jkmendez19962014 on 2022/01/06 15:46
This company is nothing but a bunch of scammers. I have waited over a month for a refund and have been given excuse after excuse after excuse. Scheduled a phone call with a supervisor and they are late calling. Wonder why? Probably because they are busy scamming others individuals! Please just use booking.com whenever you’re planning a trip.
Hotels
by mendo_mike on 2022/01/06 02:34
Awesome App!!
Poorly designed.
by HOMEMEANSNEVADA on 2022/01/05 22:26
You could be forgiven for thinking that clicking on a link that says “summary and charges” would show you a summary of the booking. Not on this app. It would just show you an average nightly rate without fees, taxes. And, they take away ALL of your reward nights if you don’t stay every 12 months. I had plans to do so, but Mick Jagger got sick and I had to rebook. Why use Hotels.com at all? Also: Took reward nights during a pandemic. Advertises “Free Cancellation” for future booking, but fine print says only good for 4+hours. Stay isn’t for a week
Worst kind of customer service
by Sàmuël on 2022/01/05 16:44
Was in an accident the day I was supposed to check in and I called to just rebook my hotel stay for another day and the lady just kept on going on and on about the policy and how me being in an accident wouldn’t change the fact that I wasn’t able to check in and she was saying how I should have called the hotel to let them know even after I told her that I passed out and called them right when I woke up
Scam App
by Kerbear28 on 2022/01/05 12:10
This app is a completed scam. DO NOT USE.
No one to talk to
by Rock2323 on 2022/01/05 06:21
I can’t ever talk to anyone!?
Won’t save favorites
by Thorax13 on 2022/01/05 06:19
Looked for hotels 2 different times & saved my favorites only for them to delete every single time! So annoying. Making the app not enjoyable to use!! Fix this ASAP please!!!!
Bad Hoteal
by xafet on 2022/01/05 05:42
Very bad didn’t get the room that I paid for it and their Costmer Servise was very bad I will never go back to that hotel
Add a Share button
by Bonybony123 on 2022/01/05 02:43
You need a share button in the app. It will also help increase downloads.
Hotels.com is CHILL
by johnnyroman on 2022/01/05 01:55
I use this app every week. I LOVE it!
Will never use hotels.com again !!! Zero stars
by kat and saul on 2022/01/04 18:48
I will never use hotels. Com for any of their services anymore after years of using them. I booked a hotel that was rated “good” on their app. My family and I were passing through Fresno ca. and needed a good place to stay since we still had a long way home we checked in and went into our room and it was infested with roaches I couldn’t even let my kids sit on the sofa or bed I was so grossed out , Their was also hair on the pillows so I assume they do not wash the bedding. I recorded and took videos and went straight back in and asked for a refund but they couldn’t do it because it was booked through a 3rd party “ hotels.com” she gave me a cancellation number and said to call them that I didn’t need to wait there because theres nothing she could do to just give them the cancellation number. So I call the number provided on the hotel.com app and it can’t find anything associated with my cancellation number, phone number or card used. There’s no way to talk with an agent if you cannot provide any of those things it’s all automated and would say “sorry I can’t help you with that” and would hang up. There’s no way to virtually chat with anyone from their app either everytime I click “chat” off there “help” item on their menu nothing pops up. I am sadly disappointed to never use Hotels.com again as I cannot trust their ratings to book a “nonrefundable” hotel room.
Me estafaron nuca me proporcionaron el servicio
by coñasooo on 2022/01/04 18:45
Hice mi reserva por este medio pero cuando llegue al hotel no pude utilizarlo y estuve con mi familia fuera del hotel por 5 horas en la madrugada y al final nunca pude entrar al hotel y en sima de esto me cobraron la habitación fue una muy mala experiencia.
Terrible
by kcoons on 2022/01/04 04:13
Good for booking. A total nightmare for making any changes or requesting anything specific with your booking.
Son un fraude solo era cambiar un día y me cobraron lo de una noche ,son una estafa
by mami5😘 on 2022/01/04 03:19
No sirven
Fix the map
by katiejjjjjjjjjjjjj on 2022/01/03 23:01
Been using this app for years. I’m guessing an update was done and now the map keeps zooming back out when I’m trying to look. Fix asap!! This is how I look for hotels to book.
Terrible customer service!
by thisisterrible135 on 2022/01/03 20:49
The refuse to refund you for a filthy room full if roaches even though one employee said they would. They lied to me and said they were looking for a manager to talk to and kept me on hold until finally they came back on the line to tell me there was no manager on staff. Will never use again. It’s good until they screw you over and they will.
Account not updating
by JL Texaz on 2022/01/03 16:46
The last hotel is shows me staying in was this past summer but I have used the app several times since then to book hotels. Since it doesn’t recognize my stays my points don’t update. Goodbye!
Very unfriendly
by Littlbity on 2022/01/03 14:21
It’s hard to find help. Site ins not user friendly
Won’t show history
by Coppertop3155 on 2022/01/03 12:00
Almost every time I try to look up where I’ve stayed in the past, the app just says it’s searching, and after 15 minutes I give up. Also, apparently after a few months it now deletes your previous bookings. This is one of my major reasons for using the app—so when I return to a city I can see where I stayed. I’ve also had trouble signing on several times. Finally, when I do get signed on, it often (but not always) tells me I don’t have payment information entered, but if I try to put In payment it says I already have a card entered. I’ve used this app for years without a problem, but lately it has annoyed me a lot!
Fraud Allowed
by Hotels.com Hacked!! on 2022/01/03 07:33
I contacted hotels.com to inform them my app was hacked and they reassured me they applied extra security but these loser low life hackers still got into my app and applied for a hotel.com credit card which was not my doing!!!!! I want to stop this process and not do business with hotel.com again!
Crap
by nickname 987654 on 2022/01/03 07:25
I dare you to book a room using hotels.com reward nights with this app. Best of luck to those that try.
No customer service
by Nicky1414141414 on 2022/01/03 05:16
Can’t get in touch with anyone
No help in app
by Pufpants on 2022/01/03 04:34
Not enough support
Unable to Get Support
by fischnquips on 2022/01/03 02:14
I’ve used the website and app for years but recently I am finding the app crashes repeatedly. I’ve deleted and reinstalled and forced restarted but still have had no luck. The website has not been helpful in getting support.
Not very good
by Camillymeal on 2022/01/03 01:49
Doesn’t track your rewards or upcoming bookings
Won’t attach my booking
by ALAW768 on 2022/01/02 17:40
The app won’t attach the booking I made outside of the app to my account. So I have to enter the confirmation number from my email and search every time. If I wanted to do that, I could just do it from the website and wouldn’t need the app!
Never what you wanted
by Pilot 25 on 2019/08/24 22:55
I have used this app many times, and while one free night stay for every 10 nights of the hotels that are average together and dollar amount is pretty good, what isn’t good is how whatever you book can be changed through the system into something completely not what you’re looking for. Unfortunately you don’t find this out until you arrive and you can’t cancel. For instance I ask for a non-smoking one king bed and book that but yet can only get a double queen or double double bed room only. Or you order your room the way you think it should be and for some reason their system tells the hotel that you want and accessible room for someone who is handicapped. Got lots of problems when it comes to what you want and what the system tells the hotel you asked for. If you’re going to use this app when you book something call the hotel directly make sure you’re getting what you asked for and always make sure that you have a way to cancel your reservation my latest experience with this app has proven to be very extremely disappointing. Good luck to you guys out there! There’s not a whole lot better.. if there is, I’m open to a suggestion? Thanks again.
EXPEDIA’S OFFSPRING
by Sir SAGE on 2020/05/28 05:01
This is a good app. Of the many app options to make reservations for hotel stays, this is the app that I keep on the forefront. I like the idea of narrowing the availability of hotels down to the area that I’m located in & once the hotels are done for the area the app will begin to venture to the outskirts of your location. Any questions or concerns pertaining to the booking are included on attached pages like room facts, requirements, small secrets, etc. The only thing that’s missing per hotel page is the actual hotel phone number but that’s easy to find through your web browser. Overall I recommend the app to many of my friends. Customer service is good, the agents are patient & give their REAL names, & will stay on the line until all concerns are dealt with; they make sure you don’t hang up unhappy, for the most part. The things that are out of their control like deposit reimbursement, a manager or hotel staff that refuses to honor the booking, a hotel that has overbooked but it doesn’t show on the app, etc. is just that, out of their control. But that’s just 10% vs. 90% of the issues and concerns that they can control or change.
Customer care
by HTo0190 on 2020/07/10 18:16
I was just about to give up on this app completely! I stayed 10 nights, and was not able to get my stamps for any nights. However, I decided to call and no one was able to help me after constantly being hung up on. Then I decided to try the help chat and after an hour and a half of non stop transferring from one department to another. As well as constant disconnections I was just furious. Then finally, I was transferred to another agent Christine Joy C. it showed up as on our chat, and she literally fixed everything in under 10 min. I don’t see why any of the other multiple agents I spoke to prior was not able to do what she just did for me. No one was able to answer a simple question. Honestly a simple yes or no would have been suffice after an hour, but instead gave me the run around. I hate writing reviews, and truthfully I would have given this app and customer care a zero star rating if it was possible, but because I was actually grateful for her assistance I give you guys 5 stars and I will continue to book through this app for future endeavors.
Not Helpful
by DNVickster20 on 2019/09/15 18:48
I booked with this site all of the time. Yesterday, we arrived at our “hotel” at 6pm and they had no clean rooms. They actually gave us keys to a room that was being used! They told us to come back in two hours! I called the 800 number for help and was treated horribly by Bella a manager. She was rude and would not help. I understand we had a non-refundable rate and we would have stayed at our accommodation if they would have had a room for us. But they did not even though they kept claiming they did! Pretty unacceptable, there’s like 100 other sites like this I could use, but I’ve always used this one because I have never had a problem. On hold for over twenty minutes just to get transferred to someone who was completely rude and unhelpful. I still would like my full refund. A definition of a reservation is you have a room waiting for you since we already paid. People were coming in after us getting cleaned rooms and no one would help us out! Absolutely unacceptable!
Going back to Expedia.
by Pedro Vizcarra on 2020/07/07 04:15
Been using for 6 years. Gold level most months so I know how to use it and how to book and apply my rewards nights. Somehow magically after applying my free night and an extra night at regular price and submitting payment I was logged out of the system so it charged me full price and no free night which expires soon ( the only reason I'm using it.) I called and talked to 3 over seas reps, super hard to comunicate with, I was able to get a supervisor, just another waste of time, again I made a reservation "out of the system" and that's all I could get out of them, yet the app knew my credit cards, my info, my reward nights and of course I got the email with the conf # all of this while, according to them doing it without logging in, I tried to explain all this to all the reps to no avail, they could not do anything for me except to use my free night some other day so I'm stuck paying almost unplanned $500 and no one can do crap forme. Calling my bank see if that can just cancel the charge booking my free night only and dropping this clowns. I've easily booked close to 200 nights if not more and not once I've needed help, and the one time I get terrible customer service and useless options. Not worth the hassle. Booking straight with the hotel from now on.
Horrible customer service BEWARE
by JS Taylor on 2020/09/22 01:07
I kept getting random emails saying that I had a reservation coming up in the very near future, could not figure out what it was referring to. Went to my mobile app under my bookings just to check, and this reservation is no where to be found. The email had a confirmation number and everytime I clicked on it, it took me straight to my bookings within the app. Still no reservation of the sort. So tried to use the chat option, and that was a disaster. Called customer service and it took 45 minutes before someone came on the line. I told the representative why I was calling, and she was apparently seeing the reservation on her end. She said do you want to cancel it, and I said yes, but I did not make it. She said I was still in the grace period and wouldn’t be charged. I told her I better not be charged and asked her multiple times how the reservation was placed and each time she ignored my question. I am very suspicious that someone may be making these reservations that people are unaware of, then their card gets charged. BEWARE!!! Very angry former customer
Liars. Cheats. Do not book with these people. Go direct to the hotel.
by DaveTrish on 2020/04/26 04:09
If you ever try to cancel a reservation or change it to one less day, good luck! The ladies in the Philippines will try to wear you down with phones they claim don’t work and they will insist that they must waste the poor front desk person’s time to “approve” a refund. Then after they spend hours of your time saying they can’t refund your money, they will finally get a hold of the front desk (most likely only if you are there to personally watch the front desk person receive the call). Then they will have their “approval” but they will tell you that you need to call back the next morning to get your refund. You will spend hours and your blood will boil because you can’t believe they think they can get away with such poor service. This is false economy at its best. Don’t get sucked into their scam if you value your time more than about $1/hour. Someone should file a class action lawsuit against these practices, but where? Who knows where these people operate from. They refuse to say where they are headquartered. Sleazy internet company b.s. Apple should require a physical address or not publish their app, IMHO.
Marina Banderas Suites, Nuevo Vallarta Mexico
by Momagirl1 on 2021/07/01 04:39
This by far will be one of the easiest reviews to write. My husband and I stayed a couple of nights at this resort and will be recommending it to all my family and friends. It absolutely is a gem. The rooms were nice and clean, the personal touches(fully stocked mini bar), was outstanding. At first we were a little Leary with it not being a large place but the staff, especially Alida and her daughter Alida, made us feel welcomed, and safe. They were extremely helpful and ALWAYS made sure we were taken care of. The on sight restaurant was excellent!!! The food was delicious, and they too met every need and/or request. We really, really felt welcomed and very well taken care of. I actually hated to leave. Staying there was the absolute highlight of our trip to Puerto Vallarta and an all around great decision I will definitely miss you all and hope to be back soon. Pam&Joseph W., Chicago, IL.
Run
by yook on 2018/04/25 14:29
Trying to talk to customer service has been the worst experience I’ve ever had with a company. I called in four separate times because twice the agent hung up on me when they didn’t understand my question instead of just telling me they didn’t know, after taking several minutes for me to have to spell out my email. The third time the girl had someone in the background telling her how to reply to me (I’m assuming she was in training) but then she said she needed my user ID, and when I asked where I could find that on either the app or website they couldn’t tell me. I said “okay, well that’s no problem but can you just tell me if it’s possible to get instant gold status like you advertise online?” I was told they could not answer that question for security reasons...lol!!! The fourth time I called and asked how to get instant gold status the guy responded with variations of “Do you need to book a hotel?” ????? Will never book another hotel through this company because I can only imagine the nightmare of calling in if something went wrong. Do yourself a huge favor and book through the major chains’ apps, as they will always be cheaper. The only way apps like this or Expedia is cheaper is on local, non-chain places.
Customer service is horrible
by bartt clay you all lie on 2021/08/22 19:46
They do a bait and switch they give you codes for extra stamps that you won’t get instead there system conveniently don’t show something that you know you did gold membership also a lie you never get the perks they say you will and when it’s something simple to fix they give you the run around so after many years of using the service and average 150 ish nights a year I will book one more night through them to get my free night which I should have already had then I will no longer use them or their parent company Expedia and I think the only way to stop these crooks these liars is by boycotting there services until they realize that the customer is what keeps them relevant DO NOT USE THEM THEY WILL CHEAT YOU IN THE END AND THEN ACT LIKE YOU DONT KNOW WHAT YOU DID. Oh the offer you a coupon for garbage because no place I stayed ever full filled the perks they claim you will get
Horrible service!
by appalled ex customer on 2020/11/20 07:23
I am a gold member and I’ve rented hundreds of hotels through this app but when I rent a hotel room off of their app that has lost their business license due to prostitution and I request a refund because I was not able to even stay the night there and had to book another room and their records can verify this they told me that they had to speak to the people at the hotel room before they could grant me a refund. Funny thing is they’re never going to get a hold of them because like I said above the hotel has been shut down and has lost their business license .For this I would give them zero stars if that was even an option, the responses I get in my emails make me wonder about the intelligence of the people who typed them. I’ve told them numerous times that the hotel is not going to answer the phone because they are out of business and they still tell me that they have to speak to somebody at the hotel room to refund my money I would’ve been better off setting my money on fire and watching a burn. Anybody that sees this review believe what I say and do not use this app. Jared Fronek Hall of Fame Moving
Buggy app / does not work for updates iPhone users
by Juandisim0 on 2020/06/18 11:39
The website is good. I’ve used it before and found good deals. There is a bug in the search bar however. User are unable to “sort” the listings using the app. Listings appear in list format according to apps recommendation? So basically, if you want to search for a room based on price, rating or distance you are out of luck. The app has the built in sort feature, but users are unable to apply preferred sort options. I would just stick to the website platform. App has been botched recently. Do not download. This app accepts money from hotels to have them appear at the very top of your search results. Despite your financial or logistical preferences. TLDR. this app displays at the very top of search listings the hotels it receives money from. searching specifically by distance or cost is not an option on the app.
Disappointing app
by Caji1989 on 2019/12/28 20:42
I used this app to book an appointment with Hilton in Orlando and it went through. However I could not find this reservation in my app regardless of signing in and out multiple times. I could see all my previous reservation and cancelled reservations but just not this one. I could not cancel this reservation on the app at all. When I tried to browse through the email list to find the reservation information, I found my email was completely filled with this app’s advertisement and the useful information was overwhelmed. It was until the last day did I finally receive the confirmation saying that I have an appointment on the next day. I called their costumer service for 3 hours and they determined that not being able to see the reservation on my app is not their problem and processed my cancellation with a full charge of the booking. They agreed to give me an explanation but later on just told me that they cannot help me further with vague words and prevarications. There was not even a promise to improve the mobile app to avoid this kind of issue. Their attitudes are truly unhelpful and disappointing. I will never use this app again.
Great app, but changing booking could be made easier.
by FariMoni on 2018/04/11 16:51
Great app. Easy to use. My only complaint is that if you want to change your booking to a different hotel, you can’t do it online - even if you have a fully refundable booking. My experience was I was required to call customer service. When I called, for the new hotel I wanted to book they were showing a substantially higher rate than what I was seeing on the app. So I opted to do it myself online by just canceling the original booking and re-booking it at the better rate. It would be easier if I could just have an option to change my booking without all the machinations of cancellation and rebooking. If I must call customer service, then surely they should offer me the same prices that I see online, not higher prices. Anyway, apart from that, great app!
Worst add a customer service
by Lanoshah on 2021/01/15 01:45
I have never seen the worst customer service like this!!! I have booked a room on January 14 till January 15 by mistake I wanted to book my room on January 15 till January 16 the minute that I made my mistake I called and asked to change the date just for an extra 24 hour which will be January 15 to January 16!! I called about 3-4 times and they keep telling me to wait and wait and wait and then when I fed up I called the last time and then at the end they tell me that you will need to book another room in FULL price because we can’t change the dates for you even if it was just for the extra day..!!!!!!!! This is the most ridiculous I have ever seen like this before. I’m never coming back ever again or dealing with this app again!! I DO NOT recommend this app to nobody because they just take their money and go they don’t care about any situation or whatever cost.. I am highly disappointed I have been with this ad for years and just for an extra day they couldn’t change the date and wanted me to pay a whole Nother price for no reason.
Horrible
by Daykd90 on 2018/12/12 03:23
I had reserved a room for 2 nights, just in case I needed the 2nd night. It is currently 10 days until check in. Tried to modify it on the website, I couldn’t because there was no room available. Umm, what? Called and I talked to someone. She stated that there were no rooms available to make the change. I wasn’t trying to add a room or a night. I was trying to get rid of one. She offered to call the hotel to see if they could modify the reservation. She came back on the line to tell me that they were unable to change it. Something wasn’t sitting right. She kept wanting me to either change hotels or cancel my entire reservation. I ended up calling the hotel directly and spoke to the same woman that the woman from hotels spoke to. She immediately told me that there were rooms available and that she could have changed the status. I ended up directly booking with the hotel, for less money than through hotels, and canceling my booking through hotels. I’m sorry, but I am not going to pay an extra $250 because hotels didn’t want to help. Awful customer service!!!! Will not be using again!
Never again booking with this negligent third party!!
by Pulgoso112 on 2020/03/17 18:13
I have been trying to reach your company in several times regarding to my hotel reservation. I'm in quarantine for the next 14 days and won't be available to have my vacations in the city. I have any problem to cancel my flights and tour in the city because we know is an emergency. Also the NYC shutdown restaurants and bar making our time there uncomfortable. Last time I reached hotel. com representative they just limited to said that can't assist me because I don't have a cancellation policy and hugh on the phone call. I called direct to the Hotel and Mariott indicate me that will allow reservations to be canceled without penalty. I believe is very disrespectful as a customer and loyal client of the company. I have book several night in the last two months and was planing to book more in the future. We are not asking for nothing that common sense can understand. For courtesy hotels. com should cancel and refund our reservation If have respect for their customer. I won't ever recommend this webpage again.!!!
Update the App
by A/V Tech Guy on 2019/01/20 21:53
You want people to right reviews as you request them quite frequently. It would be nice if the App does not reset in the middle of writing a review. I I leave the app to check a picture or to get/confirm a detail on my review everything O types and even the selections I made are all gone. This is very irritating and makes people not want to start over. You are actually causing people to not want to leave a review because all the details they have typed are lost. What happens when your 99% done giving a ton of detail and some one called you. All your hard work is now gone. Fixing this EXTREMELY IRRITATING problem should be addressed immediately. I even tried to make a review during down town when waiting to board, sitting on a train, etc and it would be nice for my info to remain so that I can review and continue later. Again everything disappears you really have to fix this problem. Trust me your rate of receiving reviews will go up substantially!!!
Customer service is the worst, car below industry standard
by angry baby god on 2020/06/13 21:26
Standards of the trade itself are not upheld and this leads to major stress attacks on body and beingness. Lack of respect and integrity for ones time. Uncaring. Will pass you off to another agent over and over until you give up your asking for a refund for a stay that was not completed due to hotel being unable to provide room that was a non smoking room. A stay where you did not stay. And, they’ll refuse to offer any kind of compensation for taking hours upon hours of your time. Or, they’ll off $10 when you were into communication repeating the issue over and over as they continue to pass you off and make you start again. This is an insult. It’s intentional and it’s force upon a being that doesn’t need the stress and damage to body and self. And, they don’t care. I do. Others do too. I’m not the only one frustrated and angry at their lack of proper customer support. 8 days and fight of 10 hours in having to get a refund for a stay where I was unable to stay. Something that could have been taken care of in a matter of minutes and the customer followed up with in a way that alleviates all the burden and responsibility that is not of the customer but for the “customer service” agent with the PAID job. Sad.
Not a very user friendly app
by Mykellitt on 2020/03/05 23:55
Booked a room and then found another one further down in the app for a better price and closer to my destination, but can’t cancel the original booking in the app. So I booked a hotel room at 530 am and had to call at 1 pm that same day because it still had not updated in the app where I could cancel it, so I called in and had to be put on hold 3 times while they either waited for the system to find it or I had to verify my information multiple times and still be put on hold. Then to top it off, the guy wasn’t sure what to say or how to say it when he was explaining the refund when I hadn’t pairs for it and so I had to explain to him that I wasn’t getting a refund because I did not pay for it and chose to pay for the room when I checked in. Nevertheless, it was 23 minutes of my life I will never get back because the app won’t let you cancel. I thought this was 2020, but everyone acts like it is 1976.
Love this app!
by IL, Chicago worlds team on 2021/01/22 14:14
I have been using this app for years! It’s super convenient. I use it on the go on road trips and can find hotels near me easily always at theBest prices! Booking is super fast. I have earned many hotel rooms over the years. Not many sites do that!They had a glitch last month and I was worried they were down but it was only temporarilyProbably due to Covid as most businesses. They came back with a new website now that’s even easier to navigate! I have spoken with customer serviceBefore when I’ve made an error and they fixed it quickly. Not sure what people are complaining about? There has been a pandemic going onAnd the hotel industry was affected greatly. Cut them some slack! They will take care of you!
Frustrating!!!
by Twisted30 on 2021/07/28 03:38
I tried to book a room. I get to the payment and see there is now an option for Apple Pay... except it didn’t work, because my “shipping” address doesn’t match. So, I thought I needed to update my account. Can’t get directly to my account - had to back all the way out of the booking to get to my account. Turns out, there is no way to enter your physical address to the account! So they have Apple Pay option, which is impossible to use!!! So, I go through everything all over again to book the room and pay with card - that still works. But, you are on the page of booking confirmation and to get back to home, or anything else, you have to tap back... back, back, BACK AGAIN! Why?!? So then I go to send feedback... get half way through and there’s a pop-up to let me know the booking has been confirmed. Why?!? So, I click “ok” and it sends me back to home! Everything I typed into feedback is gone! WHO DESIGNED THIS APP?!?!?!?
Don’t waste your time.
by Keith Ragan on 2020/06/01 09:45
I booked my hotel 2 days in advance, and when I arrived to my hotel ( after driving for 10 hours straight and only slept for 2 hours ) they did not have my reservation. I showed the confirmation number, my ID, and the front desk person sent me to the same hotel down the street to see if my reservation was over at that location. Went to the second location he told me he didn’t have it and on my reservation it said that it was addressed to the first location I went to. So I drove back to the first location and the front desk lady was arguing with another customer saying she couldn’t find his reservation even though he had booked it a week in advance. Then proceeded to tell him that they had no rooms available and that there was nothing she could do. And mind you I came to this hotel wearing a mask ( due to coronavirus ) and there were signs plastered all Over the place saying “ no mask, no service” but the front desk lady wasn’t wearing a mask or gloves. No hand sanitizer anywhere in sight.
Lexi
by lexi97014 on 2021/07/22 19:51
The absolute worst booking app you could possibly get they advertise that they will refund you if the hotel doesn’t let you stay totally false information the hotel will not let us stay because we are locals which is the Ramada inn don’t ever stay there lady is so rude this booking site wanted to charge me the full amount of my stay which is $204 to change your reservation even though it’s supposedly guaranteed refunded if it’s on the hotel not you then if you do get a refund it takes over 10 days to receive itLong story short three days later I am paying out of my pocket again here at hotels over $600 they have over 200 of mine and they still won’t make a change to my reservation been on the phone with them for over four days now trying to get not my money back just a reservation change worst hotel booking site you could possibly get every time you get someone on the line for customer service it’s a 2 1/2 hour wait and then they’ll hang up on you so you don’t have to deal with it
Good app with potential
by Pakitt on 2020/10/09 03:59
Updated on Oct. 9th, 2020: still to this day it is not possible to add a reservation to a calendar. Either from the app or the web portal. Is it that difficult to add a button that exports and ics file to add the reservation, check out/in Times to a calendar? I have used so far almost only the web portal, it is simply more practical due to the screen size (and I have an 8 plus..) Once a reservation is finished and confirmed it would be nice to have 1) the possibility to add the reservation to calendar, 2) the reservation page should be closed and return to the home page - which is quite important since the confirmation email doesn’t arrive immediately and if you leave the app and come back to it, it still shows the reservation page, with a not yet finished reservation. Moreover it would be nice if the search by looking at the map could be updated when the map is moved, so that one can check other neighborhoods in more detail or close-by suburban towns close to a big city. Essentially a “search here/nearby current location displayed” like Google maps offers. If these features were implemented, I would give it a 5 stars. And BTW: why not add Touch ID/Face ID login for added security (2 factor authentication is missing btw) and the possibility to pay with Apple Pay from within the app.... ;)
Horrible
by katbred on 2020/10/01 07:32
Beware! I had used this app 100 times to book hotels for teams and used the option to “pay at hotel”. Never had issues as they would all arrive and give their own credit card information and I would not be charged. It was a great option. This time however, there was some very small fine print that apparently said otherwise so when I booked the rooms they took the money out of my account. I called to ask why and I was told it was an authorization that would never actually hit my account and would come off ASAP. They lied. It did. And I ended up with 1200 in charges that resulted in overdraft charges. When I called them they said they couldn’t do anything because it was in the small fine print. Even though I called days before and was told something completely different. Do not use this option if you use this app. It’s not a true option. I will never use this app again. Just go through the hotels!
Never again
by 486327846 on 2019/02/13 00:10
The lack of customer service I received was horrendous. I booked a hotel and chose the "pay at hotel" option. The fine print on this site was I would be charged the day I checked into my hotel, which was going to cost me $233 a night not including their taxes or fees. I went ahead and booked it, was excited and had it all planned out. 3 days before my check in, I got charged $233. This put my account NEGATIVE OVER $200 b/c I didn't have the funds in there yet! I called cust. service to see what happened and the Rep told me since it was V-day weekend it was charged 72 hours early? That was NOT disclosed or on the page. She pretty much told me too bad so sad and when I was trying to figure out a solution b/c I literally did not have the funds in my account and they charged my card without authorization for that certain date. She kept interrupting and talking over me saying "I'll cancel your booking I'll cancel your booking." THERES NO REFUNDS WHEN YOU CANCEL ANYWAYS! Will never use again. They mess up, they don't help. You're SOL.
Customer service.......
by facefive on 2018/05/18 18:01
As of right now I am very frustrated with the app. I have signed up, reserved a hotel, I have a confirmation number, and everything I need. However, when I try to login to the app, it won’t let me. I have tried every possible email or password it could possibly be, and none of them work. Including the one I booked my room with. It has somehow magically disappeared. I can however type in my last name, and confirmation number, and everything pops up. But even in that area, I cannot find any information as to what they have me signed in under. After looking through all of the options trying to figure this out, I found the customer service section. It is an absolute waste of time. There is no where I can find that will give me a place to either email, or a phone number to call, and speak with someone. So as of right now, I am going to give this one star because I need customer service and apparently I can’t get it. Other than that, the booking went smooth.
Disappointed
by Dasmiami on 2020/03/10 21:56
Today I experienced poor quality using the app , and even worse with calling and talking with a customer service representative.. I was booking a $52 value per night stay at a hotel in Colombia ; while the app was “not working” gave me an error message and suggest me to wait 5 minutes or to call customer service, after 6 minutes not receiving any emails to confirm my booking when through, I called.. my surprise 12 minutes later is that the price of the exact same room when up from $52 to $61.. didn’t hold the price that I was trying to pay a few minutes earlier even that I mention I had a capture picture of the failed transaction on my phone.. didn’t offer I discount or to hold the original price , Simply I had to pay the new price and that’s it, deal with it. Today definitely not happy with the app or customer service. Very disappointed..
Caveat emptor
by diegovela1 on 2021/12/01 15:55
Trying to deal with the failure of app updates that do not allow payments through the app, the “deal” baiting but unclear switching prices for longer stays and the circular illogic of alleged “supervisors” located somewhere on the planet forced me to award this labyrinthine app and the company the worst online experience ever. One example will suffice: after telling the alleged supervisor about what I considered the bait/switch (unknown and unaddressed by him), the inability to pay after multiple tries and the need to pay at the hotel, the known but not revealed pet friendly charges (unaddressed) and the two return calls to me at 3:35 and 4:30 AM(!!!), the supervisor started promoting “price matching.” The supervisor said that the company didn’t know what time zone I was in. My advice: do not contribute to corporate app delinquency, download the hotel app or call or use another service. If you have to call the hotel anyway, eliminate the middle corporate app and deal with a company that cares about your business.
Post booking and stay improvements
by Tthoman on 2020/01/05 15:46
Love the app in general, but As a part of the post-booking experience I can’t tell which of my previous bookings I’ve already submitted a review for and which I haven’t. I click “write a review” (which implies actually that I haven’t written one) and get an oops message if I have. I’d like confirmation before I waste my time. I would also like a button that displays my history of reviews in descending timeline order. In addition, while writing and in the middle of a review, I don’t want to see anything I’ve already spent time on disappearing if I jump over to another app in the process. I’ve seen my photos disappear or what I’ve written disappear. Very discouraging to start over. Thank you.
Look don’t buy
by WOw hated site on 2021/07/10 02:27
Great place to look what’s available but here’s the downfalls to reserving room through them. Sometimes reservation don’t show easily on app ( what I though was originally nice.. even paid a bit more for than direct thing rather than going into email). My biggest issue - just had really bad experience at a Holiday Inn Express. Because I used app ( Hotels. Com /Expedia) they could not reduce my cost as promised, so I got points ( = 20% off one night visit). Three days of barely sleepy because of mechanic issues and out of control noisy guest till 2am ..and I get 20% of a one night stay at their hotel again 🤨😡😡. Wanted to really like this but you loose all ability for true grievance as customer with it use. Then when I wrote to app I got we will read this, but you may or may not get a response. Not feeling they will be helpful with this process- or with refund/compensation.
Almost perfect
by gramJBI on 2021/03/14 02:51
The app helps you find hotels at reason Able rates & makes reservations for you. However they get a commission that the hotel has to pay, they give you “stamps” they remove if you don’t make additional trips in a set periods. Also because of your reduced rate the hotel won’t give you other benefits or discounts full paying clients get. There is no provision on the website for making complaints about policies or service eXcept here. Air b&b or other reservation services may be better choices. They didn’t tell me that the hotel I made reservations with & paid for in advance was under construction until after I paid or that the advertisedrestaurant pool Exercise room & free breakfast weren’t available because of COVID 19 or construction.
Slipping backwards
by Tntoofore on 2018/07/15 19:25
Have used this app in past with better results. Latest attempt found it reasonably easy to book and pay with Apple Pay, BUT, was unable to transfer the reservation ‘card’ into wallet even with multiple attempts. Called and was told it was because I hadn’t signed into app. (No problems in past and doubt I was signed in then.) Had reservation cancelled (As suggested) and rebooked after signing in, as suggested. Still unable to make transfer. So, now have part of reservations for upcoming trip in Wallet and part not, essentially defeating purpose of Wallet. Further, some of previous trip stays are in old results, but most not. Of reservations for upcoming trip made previously, none were listed in the app. When searched for, got very erratic results. It appears the app has been improved to the point it’s no good anymore.
Frustrating
by gshdjdkdjbdhxndkkdbva on 2018/07/08 19:56
Pricing is higher than actual hotel listing and other listings on web. So the “free nights” that are part of the your rewards is being paid for over the ten bookings. I find that very disappointing. There is no filter for two beds. Just two people so every time I go to a hotel I have to continue to click and search to make sure I’m getting a room with two beds. Every time you click on a hotel to look At the details and then inevitably go back to map because it isn’t what you need the map reloads. Making it very difficult to differentiate the hotels already looked at to those that you haven’t. If I focus on on an area it should stay in that area.
Crummy business
by hard earned money spent on 2021/10/22 01:53
I checked into a dirty room that I complained about to the manager. I also asked and registered for my room to be cleaned the next night stay. Never was cleaned upon reentry to my room. The maids said that the manager never added me to the list. So I complained and asked to be moved into another room and told that other ppl checking into their reservations were first priority and their were no available rooms even though she just checked in a lady in front of me that did not have a reservation. I called after my stay and spoke to the general manager (Karen Eagle) which told me that the manager I dealt w for the weekend was fired. More then likely over my stay and complaint and for over working her maids. But she just said nothing could be done and that she wouldn’t issue me my refund for the two nights. And when I asked for her supervisor she laughed at me and said “I am the supervisor and there’s no one above me.”
Over booking
by evian naive on 2021/08/01 01:19
Usually this is my go to app. The last few weeks I’ve been having trouble making reservations and being signed out. I arrive at my destination yesterday after driving hours just to be told that this site over booked. There were a number of people (approximately 17) that had the same issues and we were all standing there with no place to stay. The property at Red Roof Inn Jacksonville/Orange Park did nothing to accommodate any of us. This is beyond ridiculous!! I need to be sure that my card had not been charged and I am requesting a free stay of my choice for the inconvenience!! I also should still receive my points, you sent me an email asking about checking in but I couldn’t check in!! Update your apps daily! Keep up with your number of booking and most importantly take care of your customers!!!!
Cheated of Rewards
by VL Cheated on 2020/10/06 23:19
I have twice had the issue of using the app to book, but for some inexplicable reason it does not credit my account. This is unacceptable considering ALL of my personal information populated the fields when booking. Why is this significant? Well, their customer support (or lack thereof) keeps telling me the issue is that I booked as a “guest.” How is that even possible when my personal information is auto populated? Secondly, why would I complete a transaction as a “guest” when I have a profile? The whole purpose is to avoid entering information for each booking. Lastly, I was told that they would credit me for the 5 night stay, but I later received an email from an email address that accepts no responses indicating they will not honor my booking for rewards. So VERY disappointing that I was cheated of my rewards and essentially lied to regarding rectifying the situation.
Never mind whatbyou want
by Cc Carol on 2020/02/20 22:44
I have used this app many times with no problem. My recent trip to Madrid, I chose and appartment that looked great but once we arrived the problems started. Turns out, that I had to pick up the key at a spot located 1.7 km away. Mind you I was travelling ina group of 5 with suitcases so this meant I had to pay a taxi just to get the key. Once we arrived, turns out the key does not work . It is 11 pm and we cannot get inside our rental. They had given me a contact whatsapp BeMate number and it worked. A messanger arrived at midnight with another key that did work. The next problem, building did not have heating. So there were maintenance people coming over from 9 am. The problem is that this appartment was sublet through BeMate so they have no idea whats happening. The heating system had been down for a week. Anyhow, Im not happy with this service. Will not be using it again !!!
Luke warm, at best...
by I am Liam's Mom on 2019/09/11 01:21
I don’t mind using this app to search for hotels. I actually like being able to see the pictures and read about the amenities. I also enjoy the ability to find deals. What I really dislike is that it NEVER retains my confirmed bookings! Even if I've booked a hotel and received the confirmation email, the app doesn’t retain this information, for some odd reason. It gives me this message: “We can’t find any bookings for you. If you think something is missing, tap ‘Find a booking.’” This is regardless of whether I try to search for “Upcoming Bookings;” or “Completed Bookings.” Then I must go through all the trouble to “Find a booking,” type in my last name; track down the confirmation number; enter it and search for the booking. Every. Time. This is despite the fact that I am signed in to the app. It’s EXCRUCIATING and extremely frustrating! WHY??!!!
Can't Trust Them...
by JewlsBaby on 2021/04/18 20:30
Not only did this app book a room that I did not click to book but they didn’t took the money out of my PayPal accountAnd even checked me in to the room around 7 o’clock sending me an email let me know when I called the hotel they still had and I had anything sent to them just the same as when I went to book in to the room at the hotel the hotel did not have the information needed. I have dealt with a lot of apps in booking hotels and this is the first one has ever done this. I am in the process of trying to get my money back and I really hope that I do because this is ridiculous. I was going to just get the room but I couldn’t even do that. Then when I tried to email them several different times from different links on their app and online I got every email sent back to me!!! User Beware....Shady Sh;t going Down with THIS app 💯
Terrible The Worst
by Cruzin333 on 2020/07/23 06:02
made a reservation to stay at the Double Tree In San Pedro Port of Los Angeles My reservation has the wrong dates, no pool no restaurant no bottle water no maid service took almost an hour to get toilet paper. I’m tired of people and places taking advantage of this “Pandemic” the worst are the nats and bugs. This hotel refuses to do what is right . My brother is an attorney this is and will not be tolerated... I used to stay at the Hilton Fountain Blue where I was treated with respect . THIS IS THE WORST BE AWARE OF BED BUGS ~ No maid service? Isn’t that exactly what we need? While customers are out a maid should put a mask on gloves and disinfect the rooms? The truth is you do not want to pay there workers. Look I understand everything is upside down however this is not the time. . Dirty filthy gonif Thieves - I have stayed at 6 star Hilton’s I have stayed at 3 this location is a minus 6.. Good luck if you choose to stay in this dump. Be sure to hide your wallet
Terrible customer service
by Miguel0013 on 2019/08/27 13:13
I never write reviews but this app was very frustrating when it came to customer service. The app itself was okay for what it does but speaking with some of the workers at the hotels the actual room prices are cheaper than when you book them thru this app. So the “free nights” is actually payed for from the extra charges (which in my case didn't even work). Which brings me to the customer service part, when trying to talk to customer service about redeeming my free nights it was a long wait with someone trying to find out a solution to something that took forever and never got resolved. On top of that (could have just been my experiences) but it seemed every person I talked too either had broken English or a heavy accent. If you download this app you’ll most likely be okay as long as you don’t expect the free nights and never have to talk to customer service. Good luck!
Search is bogus
by Drgrasso on 2018/12/10 04:35
I spend a bunch of time in upstate and downstate New York. I use hotels because I like getting the free night every ten. And they keep me loyal because of it. But when I do a search on the app and find hotels, I am noticing I do not always get shown ALL of the possible hotels available. However, when I perform a google query for hotels near the same landmark, many more options appear. Then I think well they are just not listed on hotels. But then when I look, there it is along with all the others. And when I click through google on the hotels option, it brings me to my date and time for a closer hotel than the one I got handed when I did the search through the hotels app. Then stupid me I book it at hotels even though they did me wrong. This is the last time. If I get burned again, I am using my free night I earned and ditching hotels forever.
Over Hotels
by jaredrockstar on 2020/05/30 04:15
I’ve never had such bad customer service. First, I booked thru the app, and the reservation never went to the hotel. When I got to the hotel, they couldn’t find the reservation. I decided to call Hotels to then wait on hold for 30 mins. Finally when someone picked up they agreed to call the hotel, and email them the confirmation. Too bad the customer service person did a terrible job at even sending the email, that initially never went thru. Finally once the email went thru, the front desk then needed to call another number for confirmation, which they were on hold for another thirty minutes. Did I forget my 9 year old is waiting with us??? Unacceptable service.
Beware of charges after free cancellation
by Pezzzz1576 on 2018/04/03 05:59
I’ve had nothing but bad luck with this app! First, I cancelled two hotels in the allotted time but there supposedly was a “glitch” in the system, so the cancellation didn’t go through. I did get one rectified and another had mass confusion surrounding it. Tonight I see a charge on my card for a different hotel that I cancelled many days ahead of time!! I’m not sure what the use is of using this app with free cancellation if it doesn’t work! I did call customer service and they assured me that I have a credit coming but I shouldn’t even have to see a charge period! I will say that I give their customer service five stars for being extremely sweet and helpful.
Almost perfect butttt
by Rick Bertino on 2019/07/11 03:53
Only two stars because of two things. They won’t let the app connect to their server using a vpn. Very baddd. They want us to disable our protection to use the app. Second, it seems that these guys book for foreign owners. Ran into a belligerent and rude one using this app and he verbally assaulted me. He almost didnt get to see the sun set. I was that upset. He was immediately rude and treated me as though he was doing me a favor at the front counter. He was a punk. Red Roof in. Springfield, MO. I filed a complaint with hotel dot com and cancelled the deal. They also acknowledged the cancellation and promptly refunded my money but for some reason they still thought I stayed at the Hotel. I was happy with their service until I got the notice that they still showed me staying there after I cancelled. So I’m confused. I did not stay there as I might have regretted it. So??
Unscribe me
by collinsgranny on 2020/08/02 05:57
Remove me from your mailing list. Our association eith these people were less than unsatisfactory. Every reservation I made thru them were a mess up- name was not correct, the reservations were for handicap rooms but when we got to location the reservations were for regular rooms we traced with our small dog but when we got to locations there was no mention of us having our dog. One location was such a sleezy looking(but no other option in area) our air condition did not work when we arrived and er reported it at desk and were gone several hrs but it still didn’t work but front desk would not give us a trfund/or reduction in our cost. I called you office and was told I would get $15 credit only if I used your company to make reservations again. But guess what I will not be using your service any more. Will not recommend it either.
Total dissatisfaction
by pickwick fail on 2020/05/29 19:04
I booked a hotel in Savannah tn,I had a free night that I applied to the booking. They billed my card for the room instead of giving me my free night. So I called them the lady said she would have to cancel the reservation and rebook it, I said ok. She booked the room in Savannah georgia instead of Savannah tn. Of course I didn’t know this and we went on to the creek and spent the day afterwards we went to the hotel and they said we had no reservations there they were booked in Georgia. With it being a holiday weekend everything was booked. We had to drive back home. I’m not happy with them at all. I’m a single mom and times like this are few and far in between. Then a week later I had to call because the money has been taken out of my account still. They were more less oh well 🤬 total dissatisfaction with them. I would not recommend....
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