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App name
Hotels.com: Travel Booking
Description
Our app is even more rewarding for Hotels.com® Rewards members! You can get to your next reward* night faster with app exclusive offers and be sure to opt-in to notifications so you don't miss out! When you’re ready to travel, take our app with you, after all, it’s your perfect travel companion. INSTANT SAVINGS ON APP • When you have our app, you get instant access to Secret Prices*, which can save you an extra 10% on thousands of properties worldwide. That’s real savings, right now. • “Tonight’s Local Deals” feature on our app is a great way to save on last minute bookings • Enjoy the flexibility of free cancellation on most hotels* OUR APP IS EVEN MORE REWARDING • Collect 10 stamps, get 1 reward night. Stamps can add up fast when you have the choice of staying at over 1,000,000 eligible properties worldwide – so you can get rewarded while you sleep • Love reward nights? You can get them faster on our app with app exclusive offers • You won’t pay a fee to redeem your reward nights on our app – and there are no blackout dates • Silver and Gold members can enjoy extra travel benefits at VIP Access properties DON’T LET THE NAME GET YOU – WE’RE MORE THAN JUST HOTELS • Easily find vacation homes, apartments, resorts and more on our app - we’ve got every kind of property for almost every kind of trip. So, whether it’s a short business trip or a long vacation, choose from over 1,000,000 properties worldwide. • Filter by theme for different types of trips • See the property’s location with the map view • Read verified guest reviews • Save your favorites FAST, EASY & SECURE BOOKING ON OUR APP • Pay now or later on most hotels – you choose whether you want to pay online or at the property • Choose to pay over 12 months with no interest • Save your payment details securely to book future stays even faster • Use Apple Pay® to book your stay OUR APP IS YOUR PERFECT TRAVEL COMPANION • Save your confirmation and access your booking details anytime – even offline • Easily manage your booking on the go. You can change or cancel if something comes up • Help is only a few taps away. Contact us or the property directly from the app • Opt-in for push notifications and we’ll send you updates about your stay • Use Siri shortcuts to quickly access your booking details *Hotels.com Rewards is open only to individuals who are eighteen (18) and older. When you book and stay 1 night at eligible properties, you’ll get 1 stamp. Collect 10 stamps and you'll get 1 reward night to redeem at a Hotels.com Rewards eligible pre-pay property (as identified on site). A redemption fee applies to each reward night, unless redeemed on the Hotels.com app. The maximum value of the reward night is the average daily rate of your ten (10) stamps collected excluding taxes and applicable fees. The value of your reward night doesn't count towards any applicable taxes or fees. Excludes package bookings (where available) and bookings made using a coupon. Your reward nights and/or your collected stamps will expire if you have not collected a stamp and/or redeemed a reward night using your Hotels.com® Rewards account in the previous 12 months. Subject to full terms and conditions https://www.hotels.com/customer_care/terms_conditions.html. Secret Prices are available to Hotels.com app users, Hotels.com Rewards members and individuals who unlock Secret Prices by subscribing to Hotels.com by email. Available on selected hotels and selected dates only. Subject to the full terms and conditions https://www.hotels.com/customer_care/terms_conditions.html. Free cancellation on most hotels. Some hotels require you to cancel at least 24-48 hours before check-in. See property pages on our app for details. The Hotels.com app uses information for analytics, personalization, and advertising. By downloading our app, you agree to our privacy and cookies policies https://hotels.com/customer_care/privacy.html.
App is a waste of time
by Absolute idiots! on 2021/06/13 21:21
This app and company is crap! They have gone down of the last few years are at rock bottom Now There is NO agents in customer service on the phone , online or at all Use hotelstonight
Extension of stamps
by 4patio on 2021/06/13 15:37
So glad to know Hotels.com has extended our stamp availability doe to Covid. It was the right thing to do, but that doesn’t always happen. Very good business move. We’ve been members a long time.
Horrible
by Sancho 4 u on 2021/06/13 14:18
If you have multiplied gift cards they will not link or even be able to check the balance. Worst app ever. Do not download.
Hello
by Dljones on 2021/06/13 12:59
It is hard to use for someone just joining.
Hotel description and ratings are not true
by Darkhan Sarsekeyev on 2021/06/13 07:33
Be careful with ratings. It says fabulous but the truth is far away. This app not showing real pics.
It’s ok
by Pat-Ke on 2021/06/13 02:24
We have booked many times with hotels.com The only thing I think needs to happen to improve the sight is if they visit the hotel’s themselves. They except the pics from the hotels, and in our experience, the pics are deceiving. I wish hotels.com would see them for themselves, and give a true option of the property.
They steal your money
by onebates on 2021/06/12 23:29
If you make a mistake booking they do not refund they essentially lie to you, drag the process out and in the end steal your money. This app and customer service if terrible.
The worst
by mad frequent user on 2021/06/12 17:26
It’s take to long to actually contact an agent about a booking. Your automated systems is trash. Do better. This my last time booking with y’all.
Cannot find bookings
by Mr.Green and Donkey on 2021/06/12 16:52
Even after entering confirmation # and last name. Useless
Love Hotels.com
by Happy Iowa Travelers. on 2021/06/12 16:15
I have been using Hotels.com for about 10 years. I have had a problem with one reservation, my fault, and between Hotels.com and the hotel the reservation was fixed and we had a place to stay.
Terrible Customer Service for Gold Members
by B-RexX on 2021/06/12 16:12
The hotel booking points are good, however, your “Gold VIP” services are just as good as overstuffed garbage bin. The customer service when you call is terrible and typically hang up on you.
App not working
by Nicolehi on 2021/06/12 13:36
The app has not allowed me to search for hotels in 3 weeks. 🤬🤬🤬There is no one to call about this issue🥺🥺🥺. I have earned hotel stays and can not use them🤬🤬🤬🤬. I have used this app for over 5 years. It is sad that they treat their customers this way. 🥺🥺🥺
Miss inform when I was booking hotels.
by miss inform on 2021/06/12 13:20
The serene hotel charge us 139 dollars more and 200 dollars security deposit . Hotels .com didn’t tell us this.
Unresponsive and unhelpful
by Ricky Hazel on 2021/06/12 02:01
The Hotels.com app is terrible. You can’t speak with a human when there is a problem. Was told there was a minimum 3 hour wait to speak with someone.
Crashes navigation issues
by spirit4thewin on 2021/06/12 01:42
Junk app crashes a lot. Can’t view my reservations. Junk.
Thanks
by natedilla on 2021/06/12 00:19
Great app great prices
Worthless
by ci balti on 2021/06/12 00:05
How is it a travel app if you have to type in your confirmation number to see your bookings? Not useful at all!
Help
by AIR JIGLA on 2021/06/11 19:28
It appears this is all a joke because when I booked seven days my funds were locked and could not change or get refunds lots of things happened
Hotels robbed me
by dhdudheif on 2021/06/11 16:34
Hotels . Com charged me $700 for a room, then said it wasn’t available. No itinerary number so I couldn’t even speak to a representative. They straight up ROBBED Me. DON’T USE HOTELS . COM
This app blows
by youngberrios on 2021/06/11 14:45
Need to talk to a human not chat with a computer.
Excellent!
by lupislu11 on 2021/06/11 14:35
excellent app I have never had a problem with them of any kind!
Practicality
by Mike Wike on 2021/06/11 13:08
It’s a pretty useful app.
Horrible Customer Service
by UberboX on 2021/06/11 01:06
As far as I can tell there are no actual human beings that work for this company. I spent several days trying to get a refund from them for a booking I cancelled. I tried the chat on their website, Calling, and DMs on multiple social media platforms. After using their app for several years now I am done.
Customer service is TERRIBLE!!!
by Katieb1231 on 2021/06/10 23:59
The online chat can’t help you do anything. When I called to speak to someone there was a 2 hour wait time, but I was able to ask for a call back in 2 hours. After 4 hours no one had called me back. Then when I tried to call again, the automated system wouldn’t even give me that option again. Just said “we can’t help you with this reservation “. And hung up on me. Abso
No way to get app to open consistently
by GuyNAusTex on 2021/06/10 22:12
Customer service is non existent. The app won’t let you sign in, then won’t send an email to change a password or let you open the app. Useless. I spent an hour on the phone a couple weeks ago and this was supposed to be fixed now it still won’t let me sign in or send me an email. After I redeem the next set of nights I’m deleting this app.
Doesn’t wanna work
by tcsc17 on 2021/06/10 18:57
I’ve had this app for a year now and it doesn’t work half the time 😒
App can’t remember my booking
by Jshxyebdhckdh on 2021/06/10 18:22
What good is it?
Review
by Iloveed0801 on 2021/06/10 17:34
Love this site … it has been a god send! Easy to compare and book rooms and the people working the site are very helpful. I call sometimes when I’m traveling and they do all the work. ❤️👍
Will never use this app again
by llexs85 on 2021/06/10 14:51
The worst customer service I have ever dealt with. My booking got messed up so they had to call hotel to cancel and never contacted the hotel while they told me I couldn’t change it I had to call the hotel myself to get refund
Can’t Log In
by Jerry_Dog on 2021/06/10 10:21
I can’t log in using the app, i have no problems logging in online using any web browser. I though you guys have fixed this when I updated. I’m still having the same problem. It’s a never ending loading screen whenever I try to log in!
Poor
by kuytrewetyh on 2021/06/10 04:30
all questions and answers are not on the app and not having a landline phone to make life easier is ridiculous for a multi million dollar company. So many people need jobs and you want to try to have a computer/app answer every question that may occur which we both know is impossible. Go back to live humans picking up the phone and taking care of a problem the way it used to be. Horrible customer servers.
Never works
by jaegerhuhn on 2021/06/10 03:58
Second time in 1 month we can not get the app to give us credit for our bookings
Worst Booking App! Do not book here!
by Eduardo Ortega Ramirez on 2021/06/10 01:46
This is the worst booking app! Do not book here! Hotels.com do not help you when you most need it even if its something so simple like changing dates to a reservation. Aside from that I waited daily 4 hours just to speak with an agent! Then lasted another 2 or 3 hours on the line with an agent! Yet still nothing got resolved! I spoke with more than 3 agents and nobody helped! Aside from that I purchased booking protection and it was a sham! It did not cover me at all! They canceled my reservation and I am left with no booking and no money to rebook! Worst Hotel Application ever!
Why can’t I talk to a live person?
by walkjb on 2021/06/09 23:36
For the second time this week, I had to cancel because the property’s facilities (pool & spa) were out of order. The hotel had no problem with that, but calling hotels.com to make sure I don’t get charged is a pain. I will not change this rating until I am contacted.
User beware
by Luvwine on 2021/06/09 18:34
The interface is a bit clunky but the issue is their non-existence customer service. You need to do your research prior to booking because If there is a problem you are on you own. This is the worst customer service that I have ever experienced. Delete the app and move on, don’t take the chance on this company
No live agent
by CupcakeAllie on 2021/06/09 18:19
No one to talk to when u call all automated
Customer Service
by loubna.miami on 2021/06/09 14:42
I called customer service for help. I got a virtual assistant. Wait time to get to a real supper person is 2 hours on a Wednesday at 10:41am. This is ridiculous and so not expected. This used to be my go to place for any hotel reservation. Sad to see this happen. Very frustration for someone who works and cannot wait 2 hours on the phone.
Rip off.
by F/this) on 2021/06/08 23:57
I’ve had two reservations that when I arrived the hotel didn’t have any rooms. I should have numerous free nights, however my whole account has disappeared. I’ve repeatedly tried to change my email and talk with someone but just can’t seem to get through. I’ve updated when making reservations but it doesn’t work. Now I can’t post because I can’t find a nickname to work. I keep trying.
Horrible custom service
by Preston Kerns on 2021/06/08 23:36
Finding out Expedia owns this company made it even worse. The customer service is horrendous and they ruined my last vacation because the hotel I was checking into didn't have my information on file to check in even though hotel. Com already charged me and sent me the confirmation emails. They did nothing to help and took me 4 hours to get in touch with a service representative that was rude and unhelpful. Unfortunately they have a monopoly on the travel industry which makes the situation even worse.
Bad service
by Jc7 & Ed7 on 2021/06/08 23:33
Very bad experience, been faithful client and they just took my money and did not consider my medical emergency when I canceled, bad service for me and I’m talking to my family.
My first book in
by mjc-m14 on 2021/06/08 18:13
Good app for me 🤘🏻🤙🏻💯
Best source for quick affordable room.
by Dd5263dd on 2021/06/08 17:08
Finds the best deals and books very quickly
Easy Peasy
by Top Dachs on 2021/06/08 16:53
Easy Peasy
Horrible business
by BAWhdgoydcjkud499731580 on 2021/06/08 16:26
Hotels.com is AWFUL. My daughter and I were looking for a hotel for one night. We booked through them based on the pictures they had on this app. The hotel looked nothing like the pictures they had posted. The hotel was disgusting, dirty, smelt awful and had bed bugs. I requested a refund since I am a single mother of a young child and we could not stay there as it was unsafe and not sanitary. Hotels.com reused to refund our money. No explanation and the person speaking to me was not understanding or helpful. When I asked to speak to a supervisor I was ignored and the chat was ended by the employee. I am so upset with the way they handled this.
Great for booking;horrible for making changes
by Margden on 2021/06/08 15:16
Very disappointed when needed to make changes to my itinerary!!!
Good site
by Trusty sword on 2021/06/08 13:58
Good prices
No support! Cost you money!
by TimmyJam84 on 2021/06/08 13:24
I was looking at a lot of options for hotels and made the mistake of mixing up my dates and booking 3 rooms for my family at a hotel for 2 nights instead of 1... to t is impossible to get ahold of anyone to help! Now I am going to be out over $400 on a hotel because they don’t answer the phone, they don’t respond on the app, there is no leave a message or request a call back option... absolutely terrible! Then to top it off the hotel tells me they could have given me the room for 20% less than what I paid!!
Hotels.com
by Former Gold Team on 2021/06/08 03:31
Hotels has gone to virtual assistant mode with access to humans impossible. I’m a heavy user but no longer, they are worse than Priceline. So long.
Something went wrong!
by dd max 99 on 2021/06/08 02:22
Something went wrong when try to find hotels. Useless app!
Terrible Customer Service
by BaeshaYoung on 2021/06/07 23:11
My booking was made for a certain date, changed, and not refunded. I have booked 10+ times with Hotels.com in the past, have status with them, but still received no compensation for the booking that was changed without any notice. I tried to contact customer service to fix the issue, they told me a team would be reaching out but they never did. Booking.com is usually more affordable anyway, so I will be using that in the future.
Customer service
by Cust Ser on 2021/06/07 21:15
App is terrible. Does not allow one to reach an agent, only virtual agent which does not answer any questions. Completely unable to speak to a representative to solve any issues. Terrible customer support!!!
No help whatsoever
by unhappy traveling RN on 2021/06/07 20:13
How do you have a chat assistant that does nothing. Every response is I’m sorry I can’t help you with that right now 😀.... beyond annoying and frustrating. I think I’m all together done with Hotels.com they have not done anything they’ve said and even their call in line is ridiculous. Definitely it worth the hassle. Any other site is so much easier
Great way to book Hotels
by FPJRO on 2021/06/07 18:39
Great service fast and easy 5 star all way🎖
I dare you to try to speak to an agent
by I dnt usually complain on 2021/06/07 18:30
We booked a room at a Motel that was non refundable. But when we arrived it was not much more than a halfway house for meth heads. We left without even going up to the room. I’ve tried using their customer service chat and been on the hold on their toll free number for almost a half hour. There is no way to dispute this. I guess I’ll just eat the $100.
Way Limited
by limpapp on 2021/06/07 17:49
Can’t use this app except to book a hotel. Nothing else on the app works. Tried it more than once. Good if nothing changes. How often does that happen. I called the number and they said a representative would help me in 45 minutes. Last time I use this app. Not worth the hassle.
They dont answer the frea$@&%#!!!kin phone!!!!!!!!!!!
by $)/@& on 2021/06/07 16:36
No customer support! Nobody answers the freakin phones!!!!!!
Hotel.com inflating pricing
by Skyviper20 on 2021/06/07 15:36
Hotel.com decided it was better to gouge customers rather than keep them. In many cases they are charging an additional $100/night over the advertised price and disguising them as fees. I will no longer do my bookings exclusively with hotels.com. I really hope to never use them again.
Gone downhill...
by jaymoore74 on 2021/06/07 14:24
I spend over $20,000 per year on Hotels.com. I booked a non-refundable room in NYC. The hotel decided to close their doors, and I don’t get a refund? Huh? Then after politely calling to ask why, I get >200 confirmation emails from them in a matter of minutes (for a stay one year prior). Someone didn’t like me asking questions. Pathetic
Multifunctional, Book, cancel, and use a gift card
by Leipzig Marty on 2021/06/07 07:11
I just cancelled a London booking (because of the quarantine requirements), booked a hotel at the Frankfurt airport and paid for it with a gift card from a Corona cancellation from 2020, all in the app with no problems.
App not working
by manishkarkee on 2021/06/07 05:16
Doesn’t show my upcoming bookings
Not working efficiently.
by Tnugen on 2021/06/07 02:31
App need to be updated. Not able to see everything on your website anyway, so that’s no good for your clients.
Great app
by loonlime on 2021/06/07 02:18
I use this all the time we travel. Never had a problem. Easy to use. Good prices
Super Easy
by genebillieH on 2021/06/07 01:03
The app is so user friendly, yet detailed. I love the search filters that help me choose exactly what we are looking for.
Pure garbage as far as cancellation
by JRBL18 on 2021/06/06 18:50
We made the mistake of booking through this app. We saw a 3 day policy cancellation policy and we needed that flexibility. It’s now 6 days before and suddenly it’s a week in advance. And since you can’t find the original text that gave us 3 days we have no recourse and ofc no one to talk to. Now it’s going to cost $300 to cancel. Second time we’ve been screwed. Avoid. Unacceptable.
Easy to use!
by Tate23am on 2021/06/06 16:52
Excellent app and easy to use.
Horrible
by pkong05 on 2021/06/06 15:06
Took forever to find a # to get help when NO options fit my question. Then called the # after choosing a faux question. Then was disconnected because I didn’t have the itinerary # that I can’t find on this site. Horrible.
You took my stamps away
by codsterdad1996 on 2021/06/06 14:47
I should have about 5-7 stamps and now my account has none
Easy and fast ap
by old dog with a new trick on 2021/06/06 14:07
Easy ap to use, even for us in the 50+ crowd. Much better to deal with than booking dot com ap
NEEDS IMPROVEMENT!
by o4yRenae on 2021/06/06 13:35
This app could use some improvement. The app is not collecting my stamps for bookings. This app also doesn’t assist wi the finding cheaper deals. The app has the same prices as the hotel and you can actually get better rewards with the hotels. This is my third booking that was not added towards my free night. I should be at 7 nights but instead I am 5. Since I can’t seem to get my last stay over memorial weekend added I will be deleting this app for good.
Not very convenient and like to email address’s they don’t have on file
by Wfdowns on 2021/06/06 10:00
It’s great getting blasted with email on an account that’s not even attached to my hotels.com account, it’s also great getting 6 back to back email threw the night about a single freaking reservation….. the fact that they emailed me on an address that’s not even on my account is a sketchy enough reason to abandon using this company, the email harassment is just the icing on the cake
Deceiving in its inception
by John Support on 2021/06/06 03:42
The app isn’t credible. To start with, on a “0-10” rating, “4” which in my book is a poor review is here transliterated conveniently as “fair.” The worst rating of poorest of poor is a review with a “2/10” rating. The ratings are dishonest and favor hotel sales over customer satisfactions. Note there is no “0/10”(nor even “1/10” rating offered ….. !)
No mistakes accepted here
by LaConchita on 2021/06/06 00:22
You can’t make mistakes here in this app or else you don’t get your money back nor a stamp when you spend money on a hotel you accidentally rented at another state
RECOMIENDO ESTA APP
by Martv61 on 2021/06/05 19:29
Es una herramienta de extraordinario valor. Es increíble lo fácil para reservar una habitación de hotel con los mejores precios y con la información necesaria para escoger de acuerdo al gusto y posibilidad financiera
Website review
by djr lsy on 2021/06/05 15:28
I amunanle to update password since I cannot remember old password I cannot access my current bookings with hotel in Salem and Nudget retalcar in Portland and oditecannotrnrt I updated my credit card when I made my reservation in Salem and on the budget job rental car yet it is not on my account and the application does not allow a person to update his credit card.This is your website review not a hotel or one of your sales locationsgsb2 I both times AndYour website is totally frustrating. You do not know or allow access to coming venues. And it’s just frustratingI might also add that the nickname I tried to put 20 different nicknames and they were all taken why do you need a nickname
You will lose money!! Don’t use
by Cindy67😜 on 2021/06/05 14:30
I am still trying to find a way to get a refund for a reservation that said it saved but didn’t, the hotel had no record and the money is still with hotel.com. No records exist of my booking so it’s like they just took my money without any way to get it back. Automated system is horrible, chat feature is horrible and no way to talk to anyone. Going on about a month without any help or progress at all!!
Vacation
by Gibbs$1 on 2021/06/05 13:06
Live Life and be responsible for your own happiness because people will disappoint you but if you trust yourself enough to love all of you then that’s all you need and God has the rest 🙏🏽😉
What happened?
by Yitbop on 2021/06/05 11:17
Been happily using this app for years and it suddenly is completely useless! Will not execute a search; sends me to “near me” instead of where I want to search (and near me is not geographical but locations with that text string). Perhaps an update is needed...
Love Hotels.com
by professor Rob’s Stone's class on 2021/06/05 02:06
Y’all are awesome ❣️😇We we’re going to celebrate our anniversary but I have cancer and got sick❣️We got a great room in San Antonio with a great price❣️ I’m going to surprise my hubby and book another one as it was so safe and easy to cancel❣️
No help
by Cynthia Rocks on 2021/06/05 01:31
I will never use Hotels.com again. There is no way to get any help. All you get is a virtual person who wants your itinerary number but you never given an itinerary number. So you never get any help. It’s inexcusable. And they never have anybody available for the online chat either. Nonexistent customer service
The Best
by UncleJimmers on 2021/06/05 00:47
Hotels.com comes through for me every time!
Scam in a legit way
by markeys2212 on 2021/06/05 00:20
They put the nastiest room on here there nothing like the pics and they still will keep your money and won’t do anything to replace or accommodate you
I can’t access my current booking or cancel a reservation
by scitraveler on 2021/06/04 22:26
Very frustrating!
Very disappointed
by jfufe99118822 on 2021/06/04 21:19
I had a reservation and needed to see if I could change it because my husband woke up sick. The chat on the app is useless for anything. So I called. I am still on hold 1 hour and 35 min now and still waiting. This is ridiculous. Been trying all day to see if I can just move nights. I am about to do a two week trip driving and planned on using them for all my hotel stays... well not now.
Can’t see bookings
by Mandiwalker1973 on 2021/06/04 20:56
My bookings never come up so I can’t see details.
Traveling the USA
by Jongplayer on 2021/06/04 19:08
Hotel. Com is a great way and easy way to book hotel rooms. We have been happy with every booking we have placed with them.
Can’t cancel very difficult
by specladi on 2021/06/04 18:11
👎👎
App is complete garbage
by thatguycooter on 2021/06/04 18:00
Never works, constantly signs out. Horrible app.
Charged me twice and overcharged more on app
by Ivan45873 on 2021/06/04 17:37
I got a reservation at Marriot and hotels.com charged me 220 for the night and when i get there Marriot charged me 161 for the night even though i had payed for the reservation its been 6 months and hotels.com does not want to refund me my money
Disgusted
by stan-ann on 2021/06/04 10:49
I have been trying to use your app for over a week to book hotel rooms and keep getting the message “oops something went wrong please try later”. I’ve had to use another app which means I am losing my reward money. I have been loyal to your app for years. Unable to get answers from your virtual app. Unable to get through by calling.
Great hotel website
by kttran89 on 2021/06/04 00:02
Have used Hotels.com for more than 10 years and have booked trips with them globally. It has always worked well and the Rewards program makes it worthwhile. Highly recommend it.
Overall very helpful
by Kandie1026 on 2021/06/03 23:37
Fantastic app!
The App is okay. Customer Service is awful
by rena forever on 2021/06/03 23:32
When you book 3rd party, if there is an issue with your stay, the hotel denies responsibility because you didn’t book with them. Hotels.Com has a 4 hour phone queue and does not return correspondence at all. If your stay goes well, there’s no problem with this app. If say you get to the property and the door to your room is broken and there are no other rooms that night and you have to sleep in your car, too bad, so sad. The property can’t refund your money because you didn’t book with them and Hotels.Com won’t refund your money because they decided to make no effort to contact the property to get the approval for the refund. So you paid $116 to sleep in your car, go you! I’m never using Hotels.Com or any 3rd party booking site again. The free night after 10 stays isn’t worth this.
I Love Hotels App
by parisismylove on 2021/06/03 23:25
It makes it so easy to search and book a hotel and the reward nights are such a bonus. We have stay free on so many of our travels with free nights!
cannot find my booking on the app
by Denisered4life on 2021/06/03 22:11
i made a reservation on the app, never received a confirmation email from Hotels.com, but got a message from the Motel. when i went back on the app to change to a bigger room, there is no record of my reservation. i tried the virtual chat (useless as always) and they said i had no current or cancelled bookings. now i can’t even cancel it because the app doesn’t recognize my booking. next time i’ll just work directly with the property. what a disaster!
Worst Customer Service ever
by mauiboy50 on 2021/06/03 20:48
Ruined a trip with my daughter to go visit my very ill sister.
Atrocious
by Bltjxhsuebrba on 2021/06/03 20:32
The app invites us to sign up for a discount and then has no field to enter the discount. Then the only option, the 800 number, has a two hour delay.
Simple and easy
by Yamby1984 on 2021/06/03 14:05
I like this app. I trying on others apps, but always redirected to others app. In hotel.com always is easy and simple. Also, secure. After 10 nights I take one. Cool.
Worst company and even worst app!
by Jmerhar on 2021/06/03 07:14
App is very glitchy and customer support and second tier support does not acknowledge or even listen to the customer when they tell them about this. In the last six months I have noticed customer support has totally gone downhill. Will not be using hotels.com anymore and will tell everybody how terrible customer service and this app is.
Horrible experience
by gonbbb on 2021/06/03 02:49
I’ve been using hotels.com for almost 10 years now without any issues. Unfortunately, there was a glitch with the app as I was booking my last trip. The app made me log in with Facebook rather than using my password.I thought nothing of it, logged in and booked my two night stay to a hotel April 16-18. I would have collected my last two stamps for a free night but because of the glitch, my email was not connected to my login. I noticed that I did not get credit for the two stamps after my stay so I contacted customer service. Customer Service told me that there was nothing that I can do about it because my email was not connected to my account during booking (their fault). It didn’t make much sense to me that they could not help me or transfer credit over to my account. If hotels.com wanted to keep a loyal customer, they could have easily fixed this issue. Instead, they make it impossible to give me the one night stay that I earned. Customer Service furthermore told me that I couldn’t speak to anyone higher up because they wouldn’t be able to help me. It’s unfortunate, as this company used to be more competent. Sorry but I’m taking my business elsewhere
Never what you wanted
by Pilot 25 on 2019/08/24 22:55
I have used this app many times, and while one free night stay for every 10 nights of the hotels that are average together and dollar amount is pretty good, what isn’t good is how whatever you book can be changed through the system into something completely not what you’re looking for. Unfortunately you don’t find this out until you arrive and you can’t cancel. For instance I ask for a non-smoking one king bed and book that but yet can only get a double queen or double double bed room only. Or you order your room the way you think it should be and for some reason their system tells the hotel that you want and accessible room for someone who is handicapped. Got lots of problems when it comes to what you want and what the system tells the hotel you asked for. If you’re going to use this app when you book something call the hotel directly make sure you’re getting what you asked for and always make sure that you have a way to cancel your reservation my latest experience with this app has proven to be very extremely disappointing. Good luck to you guys out there! There’s not a whole lot better.. if there is, I’m open to a suggestion? Thanks again.
EXPEDIA’S OFFSPRING
by Sir SAGE on 2020/05/28 05:01
This is a good app. Of the many app options to make reservations for hotel stays, this is the app that I keep on the forefront. I like the idea of narrowing the availability of hotels down to the area that I’m located in & once the hotels are done for the area the app will begin to venture to the outskirts of your location. Any questions or concerns pertaining to the booking are included on attached pages like room facts, requirements, small secrets, etc. The only thing that’s missing per hotel page is the actual hotel phone number but that’s easy to find through your web browser. Overall I recommend the app to many of my friends. Customer service is good, the agents are patient & give their REAL names, & will stay on the line until all concerns are dealt with; they make sure you don’t hang up unhappy, for the most part. The things that are out of their control like deposit reimbursement, a manager or hotel staff that refuses to honor the booking, a hotel that has overbooked but it doesn’t show on the app, etc. is just that, out of their control. But that’s just 10% vs. 90% of the issues and concerns that they can control or change.
Customer care
by HTo0190 on 2020/07/10 18:16
I was just about to give up on this app completely! I stayed 10 nights, and was not able to get my stamps for any nights. However, I decided to call and no one was able to help me after constantly being hung up on. Then I decided to try the help chat and after an hour and a half of non stop transferring from one department to another. As well as constant disconnections I was just furious. Then finally, I was transferred to another agent Christine Joy C. it showed up as on our chat, and she literally fixed everything in under 10 min. I don’t see why any of the other multiple agents I spoke to prior was not able to do what she just did for me. No one was able to answer a simple question. Honestly a simple yes or no would have been suffice after an hour, but instead gave me the run around. I hate writing reviews, and truthfully I would have given this app and customer care a zero star rating if it was possible, but because I was actually grateful for her assistance I give you guys 5 stars and I will continue to book through this app for future endeavors.
Not Helpful
by DNVickster20 on 2019/09/15 18:48
I booked with this site all of the time. Yesterday, we arrived at our “hotel” at 6pm and they had no clean rooms. They actually gave us keys to a room that was being used! They told us to come back in two hours! I called the 800 number for help and was treated horribly by Bella a manager. She was rude and would not help. I understand we had a non-refundable rate and we would have stayed at our accommodation if they would have had a room for us. But they did not even though they kept claiming they did! Pretty unacceptable, there’s like 100 other sites like this I could use, but I’ve always used this one because I have never had a problem. On hold for over twenty minutes just to get transferred to someone who was completely rude and unhelpful. I still would like my full refund. A definition of a reservation is you have a room waiting for you since we already paid. People were coming in after us getting cleaned rooms and no one would help us out! Absolutely unacceptable!
Horrible customer service BEWARE
by JS Taylor on 2020/09/22 01:07
I kept getting random emails saying that I had a reservation coming up in the very near future, could not figure out what it was referring to. Went to my mobile app under my bookings just to check, and this reservation is no where to be found. The email had a confirmation number and everytime I clicked on it, it took me straight to my bookings within the app. Still no reservation of the sort. So tried to use the chat option, and that was a disaster. Called customer service and it took 45 minutes before someone came on the line. I told the representative why I was calling, and she was apparently seeing the reservation on her end. She said do you want to cancel it, and I said yes, but I did not make it. She said I was still in the grace period and wouldn’t be charged. I told her I better not be charged and asked her multiple times how the reservation was placed and each time she ignored my question. I am very suspicious that someone may be making these reservations that people are unaware of, then their card gets charged. BEWARE!!! Very angry former customer
Going back to Expedia.
by Pedro Vizcarra on 2020/07/07 04:15
Been using for 6 years. Gold level most months so I know how to use it and how to book and apply my rewards nights. Somehow magically after applying my free night and an extra night at regular price and submitting payment I was logged out of the system so it charged me full price and no free night which expires soon ( the only reason I'm using it.) I called and talked to 3 over seas reps, super hard to comunicate with, I was able to get a supervisor, just another waste of time, again I made a reservation "out of the system" and that's all I could get out of them, yet the app knew my credit cards, my info, my reward nights and of course I got the email with the conf # all of this while, according to them doing it without logging in, I tried to explain all this to all the reps to no avail, they could not do anything for me except to use my free night some other day so I'm stuck paying almost unplanned $500 and no one can do crap forme. Calling my bank see if that can just cancel the charge booking my free night only and dropping this clowns. I've easily booked close to 200 nights if not more and not once I've needed help, and the one time I get terrible customer service and useless options. Not worth the hassle. Booking straight with the hotel from now on.
Buggy app / does not work for updates iPhone users
by Juandisim0 on 2020/06/18 11:39
The website is good. I’ve used it before and found good deals. There is a bug in the search bar however. User are unable to “sort” the listings using the app. Listings appear in list format according to apps recommendation? So basically, if you want to search for a room based on price, rating or distance you are out of luck. The app has the built in sort feature, but users are unable to apply preferred sort options. I would just stick to the website platform. App has been botched recently. Do not download. This app accepts money from hotels to have them appear at the very top of your search results. Despite your financial or logistical preferences. TLDR. this app displays at the very top of search listings the hotels it receives money from. searching specifically by distance or cost is not an option on the app.
Run
by yook on 2018/04/25 14:29
Trying to talk to customer service has been the worst experience I’ve ever had with a company. I called in four separate times because twice the agent hung up on me when they didn’t understand my question instead of just telling me they didn’t know, after taking several minutes for me to have to spell out my email. The third time the girl had someone in the background telling her how to reply to me (I’m assuming she was in training) but then she said she needed my user ID, and when I asked where I could find that on either the app or website they couldn’t tell me. I said “okay, well that’s no problem but can you just tell me if it’s possible to get instant gold status like you advertise online?” I was told they could not answer that question for security reasons...lol!!! The fourth time I called and asked how to get instant gold status the guy responded with variations of “Do you need to book a hotel?” ????? Will never book another hotel through this company because I can only imagine the nightmare of calling in if something went wrong. Do yourself a huge favor and book through the major chains’ apps, as they will always be cheaper. The only way apps like this or Expedia is cheaper is on local, non-chain places.
Liars. Cheats. Do not book with these people. Go direct to the hotel.
by DaveTrish on 2020/04/26 04:09
If you ever try to cancel a reservation or change it to one less day, good luck! The ladies in the Philippines will try to wear you down with phones they claim don’t work and they will insist that they must waste the poor front desk person’s time to “approve” a refund. Then after they spend hours of your time saying they can’t refund your money, they will finally get a hold of the front desk (most likely only if you are there to personally watch the front desk person receive the call). Then they will have their “approval” but they will tell you that you need to call back the next morning to get your refund. You will spend hours and your blood will boil because you can’t believe they think they can get away with such poor service. This is false economy at its best. Don’t get sucked into their scam if you value your time more than about $1/hour. Someone should file a class action lawsuit against these practices, but where? Who knows where these people operate from. They refuse to say where they are headquartered. Sleazy internet company b.s. Apple should require a physical address or not publish their app, IMHO.
Disappointing app
by Caji1989 on 2019/12/28 20:42
I used this app to book an appointment with Hilton in Orlando and it went through. However I could not find this reservation in my app regardless of signing in and out multiple times. I could see all my previous reservation and cancelled reservations but just not this one. I could not cancel this reservation on the app at all. When I tried to browse through the email list to find the reservation information, I found my email was completely filled with this app’s advertisement and the useful information was overwhelmed. It was until the last day did I finally receive the confirmation saying that I have an appointment on the next day. I called their costumer service for 3 hours and they determined that not being able to see the reservation on my app is not their problem and processed my cancellation with a full charge of the booking. They agreed to give me an explanation but later on just told me that they cannot help me further with vague words and prevarications. There was not even a promise to improve the mobile app to avoid this kind of issue. Their attitudes are truly unhelpful and disappointing. I will never use this app again.
Horrible
by Daykd90 on 2018/12/12 03:23
I had reserved a room for 2 nights, just in case I needed the 2nd night. It is currently 10 days until check in. Tried to modify it on the website, I couldn’t because there was no room available. Umm, what? Called and I talked to someone. She stated that there were no rooms available to make the change. I wasn’t trying to add a room or a night. I was trying to get rid of one. She offered to call the hotel to see if they could modify the reservation. She came back on the line to tell me that they were unable to change it. Something wasn’t sitting right. She kept wanting me to either change hotels or cancel my entire reservation. I ended up calling the hotel directly and spoke to the same woman that the woman from hotels spoke to. She immediately told me that there were rooms available and that she could have changed the status. I ended up directly booking with the hotel, for less money than through hotels, and canceling my booking through hotels. I’m sorry, but I am not going to pay an extra $250 because hotels didn’t want to help. Awful customer service!!!! Will not be using again!
Great app, but changing booking could be made easier.
by FariMoni on 2018/04/11 16:51
Great app. Easy to use. My only complaint is that if you want to change your booking to a different hotel, you can’t do it online - even if you have a fully refundable booking. My experience was I was required to call customer service. When I called, for the new hotel I wanted to book they were showing a substantially higher rate than what I was seeing on the app. So I opted to do it myself online by just canceling the original booking and re-booking it at the better rate. It would be easier if I could just have an option to change my booking without all the machinations of cancellation and rebooking. If I must call customer service, then surely they should offer me the same prices that I see online, not higher prices. Anyway, apart from that, great app!
Horrible service!
by appalled ex customer on 2020/11/20 07:23
I am a gold member and I’ve rented hundreds of hotels through this app but when I rent a hotel room off of their app that has lost their business license due to prostitution and I request a refund because I was not able to even stay the night there and had to book another room and their records can verify this they told me that they had to speak to the people at the hotel room before they could grant me a refund. Funny thing is they’re never going to get a hold of them because like I said above the hotel has been shut down and has lost their business license .For this I would give them zero stars if that was even an option, the responses I get in my emails make me wonder about the intelligence of the people who typed them. I’ve told them numerous times that the hotel is not going to answer the phone because they are out of business and they still tell me that they have to speak to somebody at the hotel room to refund my money I would’ve been better off setting my money on fire and watching a burn. Anybody that sees this review believe what I say and do not use this app. Jared Fronek Hall of Fame Moving
Update the App
by A/V Tech Guy on 2019/01/20 21:53
You want people to right reviews as you request them quite frequently. It would be nice if the App does not reset in the middle of writing a review. I I leave the app to check a picture or to get/confirm a detail on my review everything O types and even the selections I made are all gone. This is very irritating and makes people not want to start over. You are actually causing people to not want to leave a review because all the details they have typed are lost. What happens when your 99% done giving a ton of detail and some one called you. All your hard work is now gone. Fixing this EXTREMELY IRRITATING problem should be addressed immediately. I even tried to make a review during down town when waiting to board, sitting on a train, etc and it would be nice for my info to remain so that I can review and continue later. Again everything disappears you really have to fix this problem. Trust me your rate of receiving reviews will go up substantially!!!
Worst add a customer service
by Lanoshah on 2021/01/15 01:45
I have never seen the worst customer service like this!!! I have booked a room on January 14 till January 15 by mistake I wanted to book my room on January 15 till January 16 the minute that I made my mistake I called and asked to change the date just for an extra 24 hour which will be January 15 to January 16!! I called about 3-4 times and they keep telling me to wait and wait and wait and then when I fed up I called the last time and then at the end they tell me that you will need to book another room in FULL price because we can’t change the dates for you even if it was just for the extra day..!!!!!!!! This is the most ridiculous I have ever seen like this before. I’m never coming back ever again or dealing with this app again!! I DO NOT recommend this app to nobody because they just take their money and go they don’t care about any situation or whatever cost.. I am highly disappointed I have been with this ad for years and just for an extra day they couldn’t change the date and wanted me to pay a whole Nother price for no reason.
Never again booking with this negligent third party!!
by Pulgoso112 on 2020/03/17 18:13
I have been trying to reach your company in several times regarding to my hotel reservation. I'm in quarantine for the next 14 days and won't be available to have my vacations in the city. I have any problem to cancel my flights and tour in the city because we know is an emergency. Also the NYC shutdown restaurants and bar making our time there uncomfortable. Last time I reached hotel. com representative they just limited to said that can't assist me because I don't have a cancellation policy and hugh on the phone call. I called direct to the Hotel and Mariott indicate me that will allow reservations to be canceled without penalty. I believe is very disrespectful as a customer and loyal client of the company. I have book several night in the last two months and was planing to book more in the future. We are not asking for nothing that common sense can understand. For courtesy hotels. com should cancel and refund our reservation If have respect for their customer. I won't ever recommend this webpage again.!!!
Love this app!
by IL, Chicago worlds team on 2021/01/22 14:14
I have been using this app for years! It’s super convenient. I use it on the go on road trips and can find hotels near me easily always at theBest prices! Booking is super fast. I have earned many hotel rooms over the years. Not many sites do that!They had a glitch last month and I was worried they were down but it was only temporarilyProbably due to Covid as most businesses. They came back with a new website now that’s even easier to navigate! I have spoken with customer serviceBefore when I’ve made an error and they fixed it quickly. Not sure what people are complaining about? There has been a pandemic going onAnd the hotel industry was affected greatly. Cut them some slack! They will take care of you!
Not a very user friendly app
by Mykellitt on 2020/03/05 23:55
Booked a room and then found another one further down in the app for a better price and closer to my destination, but can’t cancel the original booking in the app. So I booked a hotel room at 530 am and had to call at 1 pm that same day because it still had not updated in the app where I could cancel it, so I called in and had to be put on hold 3 times while they either waited for the system to find it or I had to verify my information multiple times and still be put on hold. Then to top it off, the guy wasn’t sure what to say or how to say it when he was explaining the refund when I hadn’t pairs for it and so I had to explain to him that I wasn’t getting a refund because I did not pay for it and chose to pay for the room when I checked in. Nevertheless, it was 23 minutes of my life I will never get back because the app won’t let you cancel. I thought this was 2020, but everyone acts like it is 1976.
Customer service is the worst, car below industry standard
by angry baby god on 2020/06/13 21:26
Standards of the trade itself are not upheld and this leads to major stress attacks on body and beingness. Lack of respect and integrity for ones time. Uncaring. Will pass you off to another agent over and over until you give up your asking for a refund for a stay that was not completed due to hotel being unable to provide room that was a non smoking room. A stay where you did not stay. And, they’ll refuse to offer any kind of compensation for taking hours upon hours of your time. Or, they’ll off $10 when you were into communication repeating the issue over and over as they continue to pass you off and make you start again. This is an insult. It’s intentional and it’s force upon a being that doesn’t need the stress and damage to body and self. And, they don’t care. I do. Others do too. I’m not the only one frustrated and angry at their lack of proper customer support. 8 days and fight of 10 hours in having to get a refund for a stay where I was unable to stay. Something that could have been taken care of in a matter of minutes and the customer followed up with in a way that alleviates all the burden and responsibility that is not of the customer but for the “customer service” agent with the PAID job. Sad.
Never again
by 486327846 on 2019/02/13 00:10
The lack of customer service I received was horrendous. I booked a hotel and chose the "pay at hotel" option. The fine print on this site was I would be charged the day I checked into my hotel, which was going to cost me $233 a night not including their taxes or fees. I went ahead and booked it, was excited and had it all planned out. 3 days before my check in, I got charged $233. This put my account NEGATIVE OVER $200 b/c I didn't have the funds in there yet! I called cust. service to see what happened and the Rep told me since it was V-day weekend it was charged 72 hours early? That was NOT disclosed or on the page. She pretty much told me too bad so sad and when I was trying to figure out a solution b/c I literally did not have the funds in my account and they charged my card without authorization for that certain date. She kept interrupting and talking over me saying "I'll cancel your booking I'll cancel your booking." THERES NO REFUNDS WHEN YOU CANCEL ANYWAYS! Will never use again. They mess up, they don't help. You're SOL.
Customer service.......
by facefive on 2018/05/18 18:01
As of right now I am very frustrated with the app. I have signed up, reserved a hotel, I have a confirmation number, and everything I need. However, when I try to login to the app, it won’t let me. I have tried every possible email or password it could possibly be, and none of them work. Including the one I booked my room with. It has somehow magically disappeared. I can however type in my last name, and confirmation number, and everything pops up. But even in that area, I cannot find any information as to what they have me signed in under. After looking through all of the options trying to figure this out, I found the customer service section. It is an absolute waste of time. There is no where I can find that will give me a place to either email, or a phone number to call, and speak with someone. So as of right now, I am going to give this one star because I need customer service and apparently I can’t get it. Other than that, the booking went smooth.
Good app with potential
by Pakitt on 2020/10/09 03:59
Updated on Oct. 9th, 2020: still to this day it is not possible to add a reservation to a calendar. Either from the app or the web portal. Is it that difficult to add a button that exports and ics file to add the reservation, check out/in Times to a calendar? I have used so far almost only the web portal, it is simply more practical due to the screen size (and I have an 8 plus..) Once a reservation is finished and confirmed it would be nice to have 1) the possibility to add the reservation to calendar, 2) the reservation page should be closed and return to the home page - which is quite important since the confirmation email doesn’t arrive immediately and if you leave the app and come back to it, it still shows the reservation page, with a not yet finished reservation. Moreover it would be nice if the search by looking at the map could be updated when the map is moved, so that one can check other neighborhoods in more detail or close-by suburban towns close to a big city. Essentially a “search here/nearby current location displayed” like Google maps offers. If these features were implemented, I would give it a 5 stars. And BTW: why not add Touch ID/Face ID login for added security (2 factor authentication is missing btw) and the possibility to pay with Apple Pay from within the app.... ;)
Don’t waste your time.
by Keith Ragan on 2020/06/01 09:45
I booked my hotel 2 days in advance, and when I arrived to my hotel ( after driving for 10 hours straight and only slept for 2 hours ) they did not have my reservation. I showed the confirmation number, my ID, and the front desk person sent me to the same hotel down the street to see if my reservation was over at that location. Went to the second location he told me he didn’t have it and on my reservation it said that it was addressed to the first location I went to. So I drove back to the first location and the front desk lady was arguing with another customer saying she couldn’t find his reservation even though he had booked it a week in advance. Then proceeded to tell him that they had no rooms available and that there was nothing she could do. And mind you I came to this hotel wearing a mask ( due to coronavirus ) and there were signs plastered all Over the place saying “ no mask, no service” but the front desk lady wasn’t wearing a mask or gloves. No hand sanitizer anywhere in sight.
Horrible
by katbred on 2020/10/01 07:32
Beware! I had used this app 100 times to book hotels for teams and used the option to “pay at hotel”. Never had issues as they would all arrive and give their own credit card information and I would not be charged. It was a great option. This time however, there was some very small fine print that apparently said otherwise so when I booked the rooms they took the money out of my account. I called to ask why and I was told it was an authorization that would never actually hit my account and would come off ASAP. They lied. It did. And I ended up with 1200 in charges that resulted in overdraft charges. When I called them they said they couldn’t do anything because it was in the small fine print. Even though I called days before and was told something completely different. Do not use this option if you use this app. It’s not a true option. I will never use this app again. Just go through the hotels!
Post booking and stay improvements
by Tthoman on 2020/01/05 15:46
Love the app in general, but As a part of the post-booking experience I can’t tell which of my previous bookings I’ve already submitted a review for and which I haven’t. I click “write a review” (which implies actually that I haven’t written one) and get an oops message if I have. I’d like confirmation before I waste my time. I would also like a button that displays my history of reviews in descending timeline order. In addition, while writing and in the middle of a review, I don’t want to see anything I’ve already spent time on disappearing if I jump over to another app in the process. I’ve seen my photos disappear or what I’ve written disappear. Very discouraging to start over. Thank you.
Disappointed
by Dasmiami on 2020/03/10 21:56
Today I experienced poor quality using the app , and even worse with calling and talking with a customer service representative.. I was booking a $52 value per night stay at a hotel in Colombia ; while the app was “not working” gave me an error message and suggest me to wait 5 minutes or to call customer service, after 6 minutes not receiving any emails to confirm my booking when through, I called.. my surprise 12 minutes later is that the price of the exact same room when up from $52 to $61.. didn’t hold the price that I was trying to pay a few minutes earlier even that I mention I had a capture picture of the failed transaction on my phone.. didn’t offer I discount or to hold the original price , Simply I had to pay the new price and that’s it, deal with it. Today definitely not happy with the app or customer service. Very disappointed..
Luke warm, at best...
by I am Liam's Mom on 2019/09/11 01:21
I don’t mind using this app to search for hotels. I actually like being able to see the pictures and read about the amenities. I also enjoy the ability to find deals. What I really dislike is that it NEVER retains my confirmed bookings! Even if I've booked a hotel and received the confirmation email, the app doesn’t retain this information, for some odd reason. It gives me this message: “We can’t find any bookings for you. If you think something is missing, tap ‘Find a booking.’” This is regardless of whether I try to search for “Upcoming Bookings;” or “Completed Bookings.” Then I must go through all the trouble to “Find a booking,” type in my last name; track down the confirmation number; enter it and search for the booking. Every. Time. This is despite the fact that I am signed in to the app. It’s EXCRUCIATING and extremely frustrating! WHY??!!!
Slipping backwards
by Tntoofore on 2018/07/15 19:25
Have used this app in past with better results. Latest attempt found it reasonably easy to book and pay with Apple Pay, BUT, was unable to transfer the reservation ‘card’ into wallet even with multiple attempts. Called and was told it was because I hadn’t signed into app. (No problems in past and doubt I was signed in then.) Had reservation cancelled (As suggested) and rebooked after signing in, as suggested. Still unable to make transfer. So, now have part of reservations for upcoming trip in Wallet and part not, essentially defeating purpose of Wallet. Further, some of previous trip stays are in old results, but most not. Of reservations for upcoming trip made previously, none were listed in the app. When searched for, got very erratic results. It appears the app has been improved to the point it’s no good anymore.
Frustrating
by gshdjdkdjbdhxndkkdbva on 2018/07/08 19:56
Pricing is higher than actual hotel listing and other listings on web. So the “free nights” that are part of the your rewards is being paid for over the ten bookings. I find that very disappointing. There is no filter for two beds. Just two people so every time I go to a hotel I have to continue to click and search to make sure I’m getting a room with two beds. Every time you click on a hotel to look At the details and then inevitably go back to map because it isn’t what you need the map reloads. Making it very difficult to differentiate the hotels already looked at to those that you haven’t. If I focus on on an area it should stay in that area.
Terrible customer service
by Miguel0013 on 2019/08/27 13:13
I never write reviews but this app was very frustrating when it came to customer service. The app itself was okay for what it does but speaking with some of the workers at the hotels the actual room prices are cheaper than when you book them thru this app. So the “free nights” is actually payed for from the extra charges (which in my case didn't even work). Which brings me to the customer service part, when trying to talk to customer service about redeeming my free nights it was a long wait with someone trying to find out a solution to something that took forever and never got resolved. On top of that (could have just been my experiences) but it seemed every person I talked too either had broken English or a heavy accent. If you download this app you’ll most likely be okay as long as you don’t expect the free nights and never have to talk to customer service. Good luck!
Search is bogus
by Drgrasso on 2018/12/10 04:35
I spend a bunch of time in upstate and downstate New York. I use hotels because I like getting the free night every ten. And they keep me loyal because of it. But when I do a search on the app and find hotels, I am noticing I do not always get shown ALL of the possible hotels available. However, when I perform a google query for hotels near the same landmark, many more options appear. Then I think well they are just not listed on hotels. But then when I look, there it is along with all the others. And when I click through google on the hotels option, it brings me to my date and time for a closer hotel than the one I got handed when I did the search through the hotels app. Then stupid me I book it at hotels even though they did me wrong. This is the last time. If I get burned again, I am using my free night I earned and ditching hotels forever.
Almost perfect
by gramJBI on 2021/03/14 02:51
The app helps you find hotels at reason Able rates & makes reservations for you. However they get a commission that the hotel has to pay, they give you “stamps” they remove if you don’t make additional trips in a set periods. Also because of your reduced rate the hotel won’t give you other benefits or discounts full paying clients get. There is no provision on the website for making complaints about policies or service eXcept here. Air b&b or other reservation services may be better choices. They didn’t tell me that the hotel I made reservations with & paid for in advance was under construction until after I paid or that the advertisedrestaurant pool Exercise room & free breakfast weren’t available because of COVID 19 or construction.
Almost perfect butttt
by Rick Bertino on 2019/07/11 03:53
Only two stars because of two things. They won’t let the app connect to their server using a vpn. Very baddd. They want us to disable our protection to use the app. Second, it seems that these guys book for foreign owners. Ran into a belligerent and rude one using this app and he verbally assaulted me. He almost didnt get to see the sun set. I was that upset. He was immediately rude and treated me as though he was doing me a favor at the front counter. He was a punk. Red Roof in. Springfield, MO. I filed a complaint with hotel dot com and cancelled the deal. They also acknowledged the cancellation and promptly refunded my money but for some reason they still thought I stayed at the Hotel. I was happy with their service until I got the notice that they still showed me staying there after I cancelled. So I’m confused. I did not stay there as I might have regretted it. So??
Beware of charges after free cancellation
by Pezzzz1576 on 2018/04/03 05:59
I’ve had nothing but bad luck with this app! First, I cancelled two hotels in the allotted time but there supposedly was a “glitch” in the system, so the cancellation didn’t go through. I did get one rectified and another had mass confusion surrounding it. Tonight I see a charge on my card for a different hotel that I cancelled many days ahead of time!! I’m not sure what the use is of using this app with free cancellation if it doesn’t work! I did call customer service and they assured me that I have a credit coming but I shouldn’t even have to see a charge period! I will say that I give their customer service five stars for being extremely sweet and helpful.
So Easy
by Mackabee73 on 2018/09/08 17:32
Used this app 4 times in the span of a couple weeks. Once for my bachelorette party, wedding night, and an impromptu stay post-honeymoon. The fourth was me booking a hotel room for my sister in the limo bus on the way to the wedding because she decided she wasn’t going to want to drive home. So easy to find the best price for the kind of stay you’re looking for whether it’s just a quick place to sleep, or looking for more of a luxury experience. The more you book the more you earn in points too so definitely would recommend for people who travel often, I’ve probably saved hundreds just in the last couple weeks. Love this app.
Over booking
by evian naive on 2021/03/28 12:07
Usually this is my go to app. The last few weeks I’ve been having trouble making reservations and being signed out. I arrive at my destination yesterday after driving hours just to be told that this site over booked. There were a number of people (approximately 17) that had the same issues and we were all standing there with no place to stay. The property at Red Roof Inn Jacksonville/Orange Park did nothing to accommodate any of us. This is beyond ridiculous!! I need to be sure that my card had not been charged and I am requesting a free stay of my choice for the inconvenience!! I also should still receive my points, you sent me an email asking about checking in but I couldn’t check in!! Update your apps daily! Keep up with your number of booking and most importantly take care of your customers!!!!
Horrendous - PLEASE work with other travel companies!
by pyt17587 on 2018/06/12 21:43
1) They don’t bother to tell you that when you book a flight + hotel package that you will not get *any* rewards (I only learned this after FOUR calls totally nearly two hours of my time!). 2) All of the customer service reps that I’ve spoken to in the last year have *extremely* thick accents, making it difficult to understand what they are saying. 3) If they don’t want to speak with you anymore they will put you on hold for exceptionally long periods of time (there is no sound or background music but you are still on hold). As an “insider” revealed to me, This is because it is documented when they disconnect the call but it is not documented when you disconnect the call, so it they are just trying to get you to hang up. If you wait long enough, though, they will eventually hang up on you. 4) One manager was very nasty. While I was asking him a question about why my rewards had not been applied he said We can talk about this until the middle of next week but it won’t change the outcome.” We had been speaking for less than a minute so he onviously uses that line all the time. That’s the kind of absolutely terrible customer service that you can look forward to. Account deactivated; app deleted. Deuces!
Cheated of Rewards
by VL Cheated on 2020/10/06 23:19
I have twice had the issue of using the app to book, but for some inexplicable reason it does not credit my account. This is unacceptable considering ALL of my personal information populated the fields when booking. Why is this significant? Well, their customer support (or lack thereof) keeps telling me the issue is that I booked as a “guest.” How is that even possible when my personal information is auto populated? Secondly, why would I complete a transaction as a “guest” when I have a profile? The whole purpose is to avoid entering information for each booking. Lastly, I was told that they would credit me for the 5 night stay, but I later received an email from an email address that accepts no responses indicating they will not honor my booking for rewards. So VERY disappointing that I was cheated of my rewards and essentially lied to regarding rectifying the situation.
Over Hotels
by jaredrockstar on 2020/05/30 04:15
I’ve never had such bad customer service. First, I booked thru the app, and the reservation never went to the hotel. When I got to the hotel, they couldn’t find the reservation. I decided to call Hotels to then wait on hold for 30 mins. Finally when someone picked up they agreed to call the hotel, and email them the confirmation. Too bad the customer service person did a terrible job at even sending the email, that initially never went thru. Finally once the email went thru, the front desk then needed to call another number for confirmation, which they were on hold for another thirty minutes. Did I forget my 9 year old is waiting with us??? Unacceptable service.
Can't Trust Them...
by JewlsBaby on 2021/04/18 20:30
Not only did this app book a room that I did not click to book but they didn’t took the money out of my PayPal accountAnd even checked me in to the room around 7 o’clock sending me an email let me know when I called the hotel they still had and I had anything sent to them just the same as when I went to book in to the room at the hotel the hotel did not have the information needed. I have dealt with a lot of apps in booking hotels and this is the first one has ever done this. I am in the process of trying to get my money back and I really hope that I do because this is ridiculous. I was going to just get the room but I couldn’t even do that. Then when I tried to email them several different times from different links on their app and online I got every email sent back to me!!! User Beware....Shady Sh;t going Down with THIS app 💯
Terrible The Worst
by Cruzin333 on 2020/07/23 06:02
made a reservation to stay at the Double Tree In San Pedro Port of Los Angeles My reservation has the wrong dates, no pool no restaurant no bottle water no maid service took almost an hour to get toilet paper. I’m tired of people and places taking advantage of this “Pandemic” the worst are the nats and bugs. This hotel refuses to do what is right . My brother is an attorney this is and will not be tolerated... I used to stay at the Hilton Fountain Blue where I was treated with respect . THIS IS THE WORST BE AWARE OF BED BUGS ~ No maid service? Isn’t that exactly what we need? While customers are out a maid should put a mask on gloves and disinfect the rooms? The truth is you do not want to pay there workers. Look I understand everything is upside down however this is not the time. . Dirty filthy gonif Thieves - I have stayed at 6 star Hilton’s I have stayed at 3 this location is a minus 6.. Good luck if you choose to stay in this dump. Be sure to hide your wallet
Never mind whatbyou want
by Cc Carol on 2020/02/20 22:44
I have used this app many times with no problem. My recent trip to Madrid, I chose and appartment that looked great but once we arrived the problems started. Turns out, that I had to pick up the key at a spot located 1.7 km away. Mind you I was travelling ina group of 5 with suitcases so this meant I had to pay a taxi just to get the key. Once we arrived, turns out the key does not work . It is 11 pm and we cannot get inside our rental. They had given me a contact whatsapp BeMate number and it worked. A messanger arrived at midnight with another key that did work. The next problem, building did not have heating. So there were maintenance people coming over from 9 am. The problem is that this appartment was sublet through BeMate so they have no idea whats happening. The heating system had been down for a week. Anyhow, Im not happy with this service. Will not be using it again !!!
Gift cards
by Steph_lynn76 on 2019/09/16 12:31
Love the convenience of the app...and the savings I find...however if you have more than one gift card you can’t use them without combining them, and you have to call to get that done because the link on the app/website isn’t set up yet...you can’t check balances on the gift cards either...so if you don’t know exactly how much is on them, you lose what’s on them because they inactivate them when you call to combine...it really needs fixed so we can do it online...also more options to choose from..ie...bed size, gold/silver options, kitchen amenities...those would make the number that come up smaller so you would spend less time comparing and more time packing...
Worst customer service ever!
by Cromefrog01 on 2019/04/17 23:12
I’m a customer service consultant, these people have absolutely no customer service at all! I’m booking a room from another city, the guy books me in a place five minutes to the end of check out time, and doesn’t bother to tell me! He continued to book the room knowing I’m three hours away! Once it was all done he told me that I missed the check in time for my first night, then said it was to late for a refund, then lied, saying he did a refund! I had to dispute it with my bank! I had to pay for a different room and redo the reservation for the following day! Double charged for one week for one room! 😡😡😡😡😡
Awesome information for international trip
by KmlaR on 2018/06/08 03:36
My husband and I are traveling to Japan this summer. Needed 4 separate hotels as we are traveling around. I found just what I wanted with the information the app provided about room size, fridges in rooms, English speaking front desk, breakfast, and laundry availability. Easily switched from info to map view so I could find something close to train stations. Once I picked the hotels I wanted booking was a breeze. They say it takes 2 minutes to book and they’re spot on! Even found great bargains once I unlocked special prices by logging into my account on the app. Would recommend to anyone who travels in the US or abroad.
Night mare
by night matr on 2018/04/14 03:46
I booked hotels in this site before and had no problems so I get a email saying that I unlocked special prices so when I look at the hotels I find this one that was 67 a night so I book the hotel I drive hours too get to the hotel with my children for a weekend out for my daughters birthday. So when I get to the hotel to check they tell my the price was a lot more than what it was so the hotel tell me to call hotel so when I do they try telling me that was incorrect and that the price was 270. I was on the phone for 2 hours all for them to say sorry but didn't wanna help with the mistake they made. Never again
Unscribe me
by collinsgranny on 2020/08/02 05:57
Remove me from your mailing list. Our association eith these people were less than unsatisfactory. Every reservation I made thru them were a mess up- name was not correct, the reservations were for handicap rooms but when we got to location the reservations were for regular rooms we traced with our small dog but when we got to locations there was no mention of us having our dog. One location was such a sleezy looking(but no other option in area) our air condition did not work when we arrived and er reported it at desk and were gone several hrs but it still didn’t work but front desk would not give us a trfund/or reduction in our cost. I called you office and was told I would get $15 credit only if I used your company to make reservations again. But guess what I will not be using your service any more. Will not recommend it either.
Total dissatisfaction
by pickwick fail on 2020/05/29 19:04
I booked a hotel in Savannah tn,I had a free night that I applied to the booking. They billed my card for the room instead of giving me my free night. So I called them the lady said she would have to cancel the reservation and rebook it, I said ok. She booked the room in Savannah georgia instead of Savannah tn. Of course I didn’t know this and we went on to the creek and spent the day afterwards we went to the hotel and they said we had no reservations there they were booked in Georgia. With it being a holiday weekend everything was booked. We had to drive back home. I’m not happy with them at all. I’m a single mom and times like this are few and far in between. Then a week later I had to call because the money has been taken out of my account still. They were more less oh well 🤬 total dissatisfaction with them. I would not recommend....
Not enough hotel options anymore.
by midnight with no hotel on 2019/12/08 07:05
I used to love this app, but today I used it and there were only 2 choices given to me in Van Horn, TX, a small town with hardly anything but hotels, gas stations and eating places. When the hotel I reserved had only 2 rooms non-smoking with 2 beds, and both rooms had unmade beds, there were no more choices on tour app except that same hotel. So I called the Wyndham, and their 2 hotels in town were booked up, so I started driving. The first hotel I came to was locked, but the 2nd one had a room for me. I was very disappointed I couldn’t use your help in the middle of the night when I really needed your help finding a different hotel. I’ve been using your service about 3 years now, and have used it whenever I travel, but gave noticed the selection of hotels has gone down from what it used to be, but tonight was the worst!!
Rating Trends
459,536,549,586,527,420,441,459,443,528,462,488,476,430,451,438,477,413,428,391,381,427,441,292,69,92,77,87,64,84,93,74,55,46,88,64,51,66,68,101,0,147,111,80,63,81,79,80,61,62,80,69,55,85,58,68,76,91,71,60,68,67,80,82,74,86,83,58,55,77,58,51,113,90,72,82,61,76,109,79,91,76,73,91,94,96,91,89,84,83
All Versions
5.0
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Current Version (15.4)
5.0
1,306,327 total
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App name
Hotels.com: Travel Booking
Description
Our app is even more rewarding for Hotels.com® Rewards members! You can get to your next reward* night faster with app exclusive offers and be sure to opt-in to notifications so you don't miss out! When you’re ready to travel, take our app with you, after all, it’s your perfect travel companion. INSTANT SAVINGS ON APP • When you have our app, you get instant access to Secret Prices*, which can save you an extra 10% on thousands of properties worldwide. That’s real savings, right now. • “Tonight’s Local Deals” feature on our app is a great way to save on last minute bookings • Enjoy the flexibility of free cancellation on most hotels* OUR APP IS EVEN MORE REWARDING • Collect 10 stamps, get 1 reward night. Stamps can add up fast when you have the choice of staying at over 1,000,000 eligible properties worldwide – so you can get rewarded while you sleep • Love reward nights? You can get them faster on our app with app exclusive offers • You won’t pay a fee to redeem your reward nights on our app – and there are no blackout dates • Silver and Gold members can enjoy extra travel benefits at VIP Access properties DON’T LET THE NAME GET YOU – WE’RE MORE THAN JUST HOTELS • Easily find vacation homes, apartments, resorts and more on our app - we’ve got every kind of property for almost every kind of trip. So, whether it’s a short business trip or a long vacation, choose from over 1,000,000 properties worldwide. • Filter by theme for different types of trips • See the property’s location with the map view • Read verified guest reviews • Save your favorites FAST, EASY & SECURE BOOKING ON OUR APP • Pay now or later on most hotels – you choose whether you want to pay online or at the property • Choose to pay over 12 months with no interest • Save your payment details securely to book future stays even faster • Use Apple Pay® to book your stay OUR APP IS YOUR PERFECT TRAVEL COMPANION • Save your confirmation and access your booking details anytime – even offline • Easily manage your booking on the go. You can change or cancel if something comes up • Help is only a few taps away. Contact us or the property directly from the app • Opt-in for push notifications and we’ll send you updates about your stay • Use Siri shortcuts to quickly access your booking details *Hotels.com Rewards is open only to individuals who are eighteen (18) and older. When you book and stay 1 night at eligible properties, you’ll get 1 stamp. Collect 10 stamps and you'll get 1 reward night to redeem at a Hotels.com Rewards eligible pre-pay property (as identified on site). A redemption fee applies to each reward night, unless redeemed on the Hotels.com app. The maximum value of the reward night is the average daily rate of your ten (10) stamps collected excluding taxes and applicable fees. The value of your reward night doesn't count towards any applicable taxes or fees. Excludes package bookings (where available) and bookings made using a coupon. Your reward nights and/or your collected stamps will expire if you have not collected a stamp and/or redeemed a reward night using your Hotels.com® Rewards account in the previous 12 months. Subject to full terms and conditions https://www.hotels.com/customer_care/terms_conditions.html. Secret Prices are available to Hotels.com app users, Hotels.com Rewards members and individuals who unlock Secret Prices by subscribing to Hotels.com by email. Available on selected hotels and selected dates only. Subject to the full terms and conditions https://www.hotels.com/customer_care/terms_conditions.html. Free cancellation on most hotels. Some hotels require you to cancel at least 24-48 hours before check-in. See property pages on our app for details. The Hotels.com app uses information for analytics, personalization, and advertising. By downloading our app, you agree to our privacy and cookies policies https://hotels.com/customer_care/privacy.html.
App is a waste of time
by Absolute idiots! on 2021/06/13 21:21
This app and company is crap! They have gone down of the last few years are at rock bottom Now There is NO agents in customer service on the phone , online or at all Use hotelstonight
Extension of stamps
by 4patio on 2021/06/13 15:37
So glad to know Hotels.com has extended our stamp availability doe to Covid. It was the right thing to do, but that doesn’t always happen. Very good business move. We’ve been members a long time.
Horrible
by Sancho 4 u on 2021/06/13 14:18
If you have multiplied gift cards they will not link or even be able to check the balance. Worst app ever. Do not download.
Hello
by Dljones on 2021/06/13 12:59
It is hard to use for someone just joining.
Hotel description and ratings are not true
by Darkhan Sarsekeyev on 2021/06/13 07:33
Be careful with ratings. It says fabulous but the truth is far away. This app not showing real pics.
It’s ok
by Pat-Ke on 2021/06/13 02:24
We have booked many times with hotels.com The only thing I think needs to happen to improve the sight is if they visit the hotel’s themselves. They except the pics from the hotels, and in our experience, the pics are deceiving. I wish hotels.com would see them for themselves, and give a true option of the property.
They steal your money
by onebates on 2021/06/12 23:29
If you make a mistake booking they do not refund they essentially lie to you, drag the process out and in the end steal your money. This app and customer service if terrible.
The worst
by mad frequent user on 2021/06/12 17:26
It’s take to long to actually contact an agent about a booking. Your automated systems is trash. Do better. This my last time booking with y’all.
Cannot find bookings
by Mr.Green and Donkey on 2021/06/12 16:52
Even after entering confirmation # and last name. Useless
Love Hotels.com
by Happy Iowa Travelers. on 2021/06/12 16:15
I have been using Hotels.com for about 10 years. I have had a problem with one reservation, my fault, and between Hotels.com and the hotel the reservation was fixed and we had a place to stay.
Terrible Customer Service for Gold Members
by B-RexX on 2021/06/12 16:12
The hotel booking points are good, however, your “Gold VIP” services are just as good as overstuffed garbage bin. The customer service when you call is terrible and typically hang up on you.
App not working
by Nicolehi on 2021/06/12 13:36
The app has not allowed me to search for hotels in 3 weeks. 🤬🤬🤬There is no one to call about this issue🥺🥺🥺. I have earned hotel stays and can not use them🤬🤬🤬🤬. I have used this app for over 5 years. It is sad that they treat their customers this way. 🥺🥺🥺
Miss inform when I was booking hotels.
by miss inform on 2021/06/12 13:20
The serene hotel charge us 139 dollars more and 200 dollars security deposit . Hotels .com didn’t tell us this.
Unresponsive and unhelpful
by Ricky Hazel on 2021/06/12 02:01
The Hotels.com app is terrible. You can’t speak with a human when there is a problem. Was told there was a minimum 3 hour wait to speak with someone.
Crashes navigation issues
by spirit4thewin on 2021/06/12 01:42
Junk app crashes a lot. Can’t view my reservations. Junk.
Thanks
by natedilla on 2021/06/12 00:19
Great app great prices
Worthless
by ci balti on 2021/06/12 00:05
How is it a travel app if you have to type in your confirmation number to see your bookings? Not useful at all!
Help
by AIR JIGLA on 2021/06/11 19:28
It appears this is all a joke because when I booked seven days my funds were locked and could not change or get refunds lots of things happened
Hotels robbed me
by dhdudheif on 2021/06/11 16:34
Hotels . Com charged me $700 for a room, then said it wasn’t available. No itinerary number so I couldn’t even speak to a representative. They straight up ROBBED Me. DON’T USE HOTELS . COM
This app blows
by youngberrios on 2021/06/11 14:45
Need to talk to a human not chat with a computer.
Excellent!
by lupislu11 on 2021/06/11 14:35
excellent app I have never had a problem with them of any kind!
Practicality
by Mike Wike on 2021/06/11 13:08
It’s a pretty useful app.
Horrible Customer Service
by UberboX on 2021/06/11 01:06
As far as I can tell there are no actual human beings that work for this company. I spent several days trying to get a refund from them for a booking I cancelled. I tried the chat on their website, Calling, and DMs on multiple social media platforms. After using their app for several years now I am done.
Customer service is TERRIBLE!!!
by Katieb1231 on 2021/06/10 23:59
The online chat can’t help you do anything. When I called to speak to someone there was a 2 hour wait time, but I was able to ask for a call back in 2 hours. After 4 hours no one had called me back. Then when I tried to call again, the automated system wouldn’t even give me that option again. Just said “we can’t help you with this reservation “. And hung up on me. Abso
No way to get app to open consistently
by GuyNAusTex on 2021/06/10 22:12
Customer service is non existent. The app won’t let you sign in, then won’t send an email to change a password or let you open the app. Useless. I spent an hour on the phone a couple weeks ago and this was supposed to be fixed now it still won’t let me sign in or send me an email. After I redeem the next set of nights I’m deleting this app.
Doesn’t wanna work
by tcsc17 on 2021/06/10 18:57
I’ve had this app for a year now and it doesn’t work half the time 😒
App can’t remember my booking
by Jshxyebdhckdh on 2021/06/10 18:22
What good is it?
Review
by Iloveed0801 on 2021/06/10 17:34
Love this site … it has been a god send! Easy to compare and book rooms and the people working the site are very helpful. I call sometimes when I’m traveling and they do all the work. ❤️👍
Will never use this app again
by llexs85 on 2021/06/10 14:51
The worst customer service I have ever dealt with. My booking got messed up so they had to call hotel to cancel and never contacted the hotel while they told me I couldn’t change it I had to call the hotel myself to get refund
Can’t Log In
by Jerry_Dog on 2021/06/10 10:21
I can’t log in using the app, i have no problems logging in online using any web browser. I though you guys have fixed this when I updated. I’m still having the same problem. It’s a never ending loading screen whenever I try to log in!
Poor
by kuytrewetyh on 2021/06/10 04:30
all questions and answers are not on the app and not having a landline phone to make life easier is ridiculous for a multi million dollar company. So many people need jobs and you want to try to have a computer/app answer every question that may occur which we both know is impossible. Go back to live humans picking up the phone and taking care of a problem the way it used to be. Horrible customer servers.
Never works
by jaegerhuhn on 2021/06/10 03:58
Second time in 1 month we can not get the app to give us credit for our bookings
Worst Booking App! Do not book here!
by Eduardo Ortega Ramirez on 2021/06/10 01:46
This is the worst booking app! Do not book here! Hotels.com do not help you when you most need it even if its something so simple like changing dates to a reservation. Aside from that I waited daily 4 hours just to speak with an agent! Then lasted another 2 or 3 hours on the line with an agent! Yet still nothing got resolved! I spoke with more than 3 agents and nobody helped! Aside from that I purchased booking protection and it was a sham! It did not cover me at all! They canceled my reservation and I am left with no booking and no money to rebook! Worst Hotel Application ever!
Why can’t I talk to a live person?
by walkjb on 2021/06/09 23:36
For the second time this week, I had to cancel because the property’s facilities (pool & spa) were out of order. The hotel had no problem with that, but calling hotels.com to make sure I don’t get charged is a pain. I will not change this rating until I am contacted.
User beware
by Luvwine on 2021/06/09 18:34
The interface is a bit clunky but the issue is their non-existence customer service. You need to do your research prior to booking because If there is a problem you are on you own. This is the worst customer service that I have ever experienced. Delete the app and move on, don’t take the chance on this company
No live agent
by CupcakeAllie on 2021/06/09 18:19
No one to talk to when u call all automated
Customer Service
by loubna.miami on 2021/06/09 14:42
I called customer service for help. I got a virtual assistant. Wait time to get to a real supper person is 2 hours on a Wednesday at 10:41am. This is ridiculous and so not expected. This used to be my go to place for any hotel reservation. Sad to see this happen. Very frustration for someone who works and cannot wait 2 hours on the phone.
Rip off.
by F/this) on 2021/06/08 23:57
I’ve had two reservations that when I arrived the hotel didn’t have any rooms. I should have numerous free nights, however my whole account has disappeared. I’ve repeatedly tried to change my email and talk with someone but just can’t seem to get through. I’ve updated when making reservations but it doesn’t work. Now I can’t post because I can’t find a nickname to work. I keep trying.
Horrible custom service
by Preston Kerns on 2021/06/08 23:36
Finding out Expedia owns this company made it even worse. The customer service is horrendous and they ruined my last vacation because the hotel I was checking into didn't have my information on file to check in even though hotel. Com already charged me and sent me the confirmation emails. They did nothing to help and took me 4 hours to get in touch with a service representative that was rude and unhelpful. Unfortunately they have a monopoly on the travel industry which makes the situation even worse.
Bad service
by Jc7 & Ed7 on 2021/06/08 23:33
Very bad experience, been faithful client and they just took my money and did not consider my medical emergency when I canceled, bad service for me and I’m talking to my family.
My first book in
by mjc-m14 on 2021/06/08 18:13
Good app for me 🤘🏻🤙🏻💯
Best source for quick affordable room.
by Dd5263dd on 2021/06/08 17:08
Finds the best deals and books very quickly
Easy Peasy
by Top Dachs on 2021/06/08 16:53
Easy Peasy
Horrible business
by BAWhdgoydcjkud499731580 on 2021/06/08 16:26
Hotels.com is AWFUL. My daughter and I were looking for a hotel for one night. We booked through them based on the pictures they had on this app. The hotel looked nothing like the pictures they had posted. The hotel was disgusting, dirty, smelt awful and had bed bugs. I requested a refund since I am a single mother of a young child and we could not stay there as it was unsafe and not sanitary. Hotels.com reused to refund our money. No explanation and the person speaking to me was not understanding or helpful. When I asked to speak to a supervisor I was ignored and the chat was ended by the employee. I am so upset with the way they handled this.
Great for booking;horrible for making changes
by Margden on 2021/06/08 15:16
Very disappointed when needed to make changes to my itinerary!!!
Good site
by Trusty sword on 2021/06/08 13:58
Good prices
No support! Cost you money!
by TimmyJam84 on 2021/06/08 13:24
I was looking at a lot of options for hotels and made the mistake of mixing up my dates and booking 3 rooms for my family at a hotel for 2 nights instead of 1... to t is impossible to get ahold of anyone to help! Now I am going to be out over $400 on a hotel because they don’t answer the phone, they don’t respond on the app, there is no leave a message or request a call back option... absolutely terrible! Then to top it off the hotel tells me they could have given me the room for 20% less than what I paid!!
Hotels.com
by Former Gold Team on 2021/06/08 03:31
Hotels has gone to virtual assistant mode with access to humans impossible. I’m a heavy user but no longer, they are worse than Priceline. So long.
Something went wrong!
by dd max 99 on 2021/06/08 02:22
Something went wrong when try to find hotels. Useless app!
Terrible Customer Service
by BaeshaYoung on 2021/06/07 23:11
My booking was made for a certain date, changed, and not refunded. I have booked 10+ times with Hotels.com in the past, have status with them, but still received no compensation for the booking that was changed without any notice. I tried to contact customer service to fix the issue, they told me a team would be reaching out but they never did. Booking.com is usually more affordable anyway, so I will be using that in the future.
Customer service
by Cust Ser on 2021/06/07 21:15
App is terrible. Does not allow one to reach an agent, only virtual agent which does not answer any questions. Completely unable to speak to a representative to solve any issues. Terrible customer support!!!
No help whatsoever
by unhappy traveling RN on 2021/06/07 20:13
How do you have a chat assistant that does nothing. Every response is I’m sorry I can’t help you with that right now 😀.... beyond annoying and frustrating. I think I’m all together done with Hotels.com they have not done anything they’ve said and even their call in line is ridiculous. Definitely it worth the hassle. Any other site is so much easier
Great way to book Hotels
by FPJRO on 2021/06/07 18:39
Great service fast and easy 5 star all way🎖
I dare you to try to speak to an agent
by I dnt usually complain on 2021/06/07 18:30
We booked a room at a Motel that was non refundable. But when we arrived it was not much more than a halfway house for meth heads. We left without even going up to the room. I’ve tried using their customer service chat and been on the hold on their toll free number for almost a half hour. There is no way to dispute this. I guess I’ll just eat the $100.
Way Limited
by limpapp on 2021/06/07 17:49
Can’t use this app except to book a hotel. Nothing else on the app works. Tried it more than once. Good if nothing changes. How often does that happen. I called the number and they said a representative would help me in 45 minutes. Last time I use this app. Not worth the hassle.
They dont answer the frea$@&%#!!!kin phone!!!!!!!!!!!
by $)/@& on 2021/06/07 16:36
No customer support! Nobody answers the freakin phones!!!!!!
Hotel.com inflating pricing
by Skyviper20 on 2021/06/07 15:36
Hotel.com decided it was better to gouge customers rather than keep them. In many cases they are charging an additional $100/night over the advertised price and disguising them as fees. I will no longer do my bookings exclusively with hotels.com. I really hope to never use them again.
Gone downhill...
by jaymoore74 on 2021/06/07 14:24
I spend over $20,000 per year on Hotels.com. I booked a non-refundable room in NYC. The hotel decided to close their doors, and I don’t get a refund? Huh? Then after politely calling to ask why, I get >200 confirmation emails from them in a matter of minutes (for a stay one year prior). Someone didn’t like me asking questions. Pathetic
Multifunctional, Book, cancel, and use a gift card
by Leipzig Marty on 2021/06/07 07:11
I just cancelled a London booking (because of the quarantine requirements), booked a hotel at the Frankfurt airport and paid for it with a gift card from a Corona cancellation from 2020, all in the app with no problems.
App not working
by manishkarkee on 2021/06/07 05:16
Doesn’t show my upcoming bookings
Not working efficiently.
by Tnugen on 2021/06/07 02:31
App need to be updated. Not able to see everything on your website anyway, so that’s no good for your clients.
Great app
by loonlime on 2021/06/07 02:18
I use this all the time we travel. Never had a problem. Easy to use. Good prices
Super Easy
by genebillieH on 2021/06/07 01:03
The app is so user friendly, yet detailed. I love the search filters that help me choose exactly what we are looking for.
Pure garbage as far as cancellation
by JRBL18 on 2021/06/06 18:50
We made the mistake of booking through this app. We saw a 3 day policy cancellation policy and we needed that flexibility. It’s now 6 days before and suddenly it’s a week in advance. And since you can’t find the original text that gave us 3 days we have no recourse and ofc no one to talk to. Now it’s going to cost $300 to cancel. Second time we’ve been screwed. Avoid. Unacceptable.
Easy to use!
by Tate23am on 2021/06/06 16:52
Excellent app and easy to use.
Horrible
by pkong05 on 2021/06/06 15:06
Took forever to find a # to get help when NO options fit my question. Then called the # after choosing a faux question. Then was disconnected because I didn’t have the itinerary # that I can’t find on this site. Horrible.
You took my stamps away
by codsterdad1996 on 2021/06/06 14:47
I should have about 5-7 stamps and now my account has none
Easy and fast ap
by old dog with a new trick on 2021/06/06 14:07
Easy ap to use, even for us in the 50+ crowd. Much better to deal with than booking dot com ap
NEEDS IMPROVEMENT!
by o4yRenae on 2021/06/06 13:35
This app could use some improvement. The app is not collecting my stamps for bookings. This app also doesn’t assist wi the finding cheaper deals. The app has the same prices as the hotel and you can actually get better rewards with the hotels. This is my third booking that was not added towards my free night. I should be at 7 nights but instead I am 5. Since I can’t seem to get my last stay over memorial weekend added I will be deleting this app for good.
Not very convenient and like to email address’s they don’t have on file
by Wfdowns on 2021/06/06 10:00
It’s great getting blasted with email on an account that’s not even attached to my hotels.com account, it’s also great getting 6 back to back email threw the night about a single freaking reservation….. the fact that they emailed me on an address that’s not even on my account is a sketchy enough reason to abandon using this company, the email harassment is just the icing on the cake
Deceiving in its inception
by John Support on 2021/06/06 03:42
The app isn’t credible. To start with, on a “0-10” rating, “4” which in my book is a poor review is here transliterated conveniently as “fair.” The worst rating of poorest of poor is a review with a “2/10” rating. The ratings are dishonest and favor hotel sales over customer satisfactions. Note there is no “0/10”(nor even “1/10” rating offered ….. !)
No mistakes accepted here
by LaConchita on 2021/06/06 00:22
You can’t make mistakes here in this app or else you don’t get your money back nor a stamp when you spend money on a hotel you accidentally rented at another state
RECOMIENDO ESTA APP
by Martv61 on 2021/06/05 19:29
Es una herramienta de extraordinario valor. Es increíble lo fácil para reservar una habitación de hotel con los mejores precios y con la información necesaria para escoger de acuerdo al gusto y posibilidad financiera
Website review
by djr lsy on 2021/06/05 15:28
I amunanle to update password since I cannot remember old password I cannot access my current bookings with hotel in Salem and Nudget retalcar in Portland and oditecannotrnrt I updated my credit card when I made my reservation in Salem and on the budget job rental car yet it is not on my account and the application does not allow a person to update his credit card.This is your website review not a hotel or one of your sales locationsgsb2 I both times AndYour website is totally frustrating. You do not know or allow access to coming venues. And it’s just frustratingI might also add that the nickname I tried to put 20 different nicknames and they were all taken why do you need a nickname
You will lose money!! Don’t use
by Cindy67😜 on 2021/06/05 14:30
I am still trying to find a way to get a refund for a reservation that said it saved but didn’t, the hotel had no record and the money is still with hotel.com. No records exist of my booking so it’s like they just took my money without any way to get it back. Automated system is horrible, chat feature is horrible and no way to talk to anyone. Going on about a month without any help or progress at all!!
Vacation
by Gibbs$1 on 2021/06/05 13:06
Live Life and be responsible for your own happiness because people will disappoint you but if you trust yourself enough to love all of you then that’s all you need and God has the rest 🙏🏽😉
What happened?
by Yitbop on 2021/06/05 11:17
Been happily using this app for years and it suddenly is completely useless! Will not execute a search; sends me to “near me” instead of where I want to search (and near me is not geographical but locations with that text string). Perhaps an update is needed...
Love Hotels.com
by professor Rob’s Stone's class on 2021/06/05 02:06
Y’all are awesome ❣️😇We we’re going to celebrate our anniversary but I have cancer and got sick❣️We got a great room in San Antonio with a great price❣️ I’m going to surprise my hubby and book another one as it was so safe and easy to cancel❣️
No help
by Cynthia Rocks on 2021/06/05 01:31
I will never use Hotels.com again. There is no way to get any help. All you get is a virtual person who wants your itinerary number but you never given an itinerary number. So you never get any help. It’s inexcusable. And they never have anybody available for the online chat either. Nonexistent customer service
The Best
by UncleJimmers on 2021/06/05 00:47
Hotels.com comes through for me every time!
Scam in a legit way
by markeys2212 on 2021/06/05 00:20
They put the nastiest room on here there nothing like the pics and they still will keep your money and won’t do anything to replace or accommodate you
I can’t access my current booking or cancel a reservation
by scitraveler on 2021/06/04 22:26
Very frustrating!
Very disappointed
by jfufe99118822 on 2021/06/04 21:19
I had a reservation and needed to see if I could change it because my husband woke up sick. The chat on the app is useless for anything. So I called. I am still on hold 1 hour and 35 min now and still waiting. This is ridiculous. Been trying all day to see if I can just move nights. I am about to do a two week trip driving and planned on using them for all my hotel stays... well not now.
Can’t see bookings
by Mandiwalker1973 on 2021/06/04 20:56
My bookings never come up so I can’t see details.
Traveling the USA
by Jongplayer on 2021/06/04 19:08
Hotel. Com is a great way and easy way to book hotel rooms. We have been happy with every booking we have placed with them.
Can’t cancel very difficult
by specladi on 2021/06/04 18:11
👎👎
App is complete garbage
by thatguycooter on 2021/06/04 18:00
Never works, constantly signs out. Horrible app.
Charged me twice and overcharged more on app
by Ivan45873 on 2021/06/04 17:37
I got a reservation at Marriot and hotels.com charged me 220 for the night and when i get there Marriot charged me 161 for the night even though i had payed for the reservation its been 6 months and hotels.com does not want to refund me my money
Disgusted
by stan-ann on 2021/06/04 10:49
I have been trying to use your app for over a week to book hotel rooms and keep getting the message “oops something went wrong please try later”. I’ve had to use another app which means I am losing my reward money. I have been loyal to your app for years. Unable to get answers from your virtual app. Unable to get through by calling.
Great hotel website
by kttran89 on 2021/06/04 00:02
Have used Hotels.com for more than 10 years and have booked trips with them globally. It has always worked well and the Rewards program makes it worthwhile. Highly recommend it.
Overall very helpful
by Kandie1026 on 2021/06/03 23:37
Fantastic app!
The App is okay. Customer Service is awful
by rena forever on 2021/06/03 23:32
When you book 3rd party, if there is an issue with your stay, the hotel denies responsibility because you didn’t book with them. Hotels.Com has a 4 hour phone queue and does not return correspondence at all. If your stay goes well, there’s no problem with this app. If say you get to the property and the door to your room is broken and there are no other rooms that night and you have to sleep in your car, too bad, so sad. The property can’t refund your money because you didn’t book with them and Hotels.Com won’t refund your money because they decided to make no effort to contact the property to get the approval for the refund. So you paid $116 to sleep in your car, go you! I’m never using Hotels.Com or any 3rd party booking site again. The free night after 10 stays isn’t worth this.
I Love Hotels App
by parisismylove on 2021/06/03 23:25
It makes it so easy to search and book a hotel and the reward nights are such a bonus. We have stay free on so many of our travels with free nights!
cannot find my booking on the app
by Denisered4life on 2021/06/03 22:11
i made a reservation on the app, never received a confirmation email from Hotels.com, but got a message from the Motel. when i went back on the app to change to a bigger room, there is no record of my reservation. i tried the virtual chat (useless as always) and they said i had no current or cancelled bookings. now i can’t even cancel it because the app doesn’t recognize my booking. next time i’ll just work directly with the property. what a disaster!
Worst Customer Service ever
by mauiboy50 on 2021/06/03 20:48
Ruined a trip with my daughter to go visit my very ill sister.
Atrocious
by Bltjxhsuebrba on 2021/06/03 20:32
The app invites us to sign up for a discount and then has no field to enter the discount. Then the only option, the 800 number, has a two hour delay.
Simple and easy
by Yamby1984 on 2021/06/03 14:05
I like this app. I trying on others apps, but always redirected to others app. In hotel.com always is easy and simple. Also, secure. After 10 nights I take one. Cool.
Worst company and even worst app!
by Jmerhar on 2021/06/03 07:14
App is very glitchy and customer support and second tier support does not acknowledge or even listen to the customer when they tell them about this. In the last six months I have noticed customer support has totally gone downhill. Will not be using hotels.com anymore and will tell everybody how terrible customer service and this app is.
Horrible experience
by gonbbb on 2021/06/03 02:49
I’ve been using hotels.com for almost 10 years now without any issues. Unfortunately, there was a glitch with the app as I was booking my last trip. The app made me log in with Facebook rather than using my password.I thought nothing of it, logged in and booked my two night stay to a hotel April 16-18. I would have collected my last two stamps for a free night but because of the glitch, my email was not connected to my login. I noticed that I did not get credit for the two stamps after my stay so I contacted customer service. Customer Service told me that there was nothing that I can do about it because my email was not connected to my account during booking (their fault). It didn’t make much sense to me that they could not help me or transfer credit over to my account. If hotels.com wanted to keep a loyal customer, they could have easily fixed this issue. Instead, they make it impossible to give me the one night stay that I earned. Customer Service furthermore told me that I couldn’t speak to anyone higher up because they wouldn’t be able to help me. It’s unfortunate, as this company used to be more competent. Sorry but I’m taking my business elsewhere
Never what you wanted
by Pilot 25 on 2019/08/24 22:55
I have used this app many times, and while one free night stay for every 10 nights of the hotels that are average together and dollar amount is pretty good, what isn’t good is how whatever you book can be changed through the system into something completely not what you’re looking for. Unfortunately you don’t find this out until you arrive and you can’t cancel. For instance I ask for a non-smoking one king bed and book that but yet can only get a double queen or double double bed room only. Or you order your room the way you think it should be and for some reason their system tells the hotel that you want and accessible room for someone who is handicapped. Got lots of problems when it comes to what you want and what the system tells the hotel you asked for. If you’re going to use this app when you book something call the hotel directly make sure you’re getting what you asked for and always make sure that you have a way to cancel your reservation my latest experience with this app has proven to be very extremely disappointing. Good luck to you guys out there! There’s not a whole lot better.. if there is, I’m open to a suggestion? Thanks again.
EXPEDIA’S OFFSPRING
by Sir SAGE on 2020/05/28 05:01
This is a good app. Of the many app options to make reservations for hotel stays, this is the app that I keep on the forefront. I like the idea of narrowing the availability of hotels down to the area that I’m located in & once the hotels are done for the area the app will begin to venture to the outskirts of your location. Any questions or concerns pertaining to the booking are included on attached pages like room facts, requirements, small secrets, etc. The only thing that’s missing per hotel page is the actual hotel phone number but that’s easy to find through your web browser. Overall I recommend the app to many of my friends. Customer service is good, the agents are patient & give their REAL names, & will stay on the line until all concerns are dealt with; they make sure you don’t hang up unhappy, for the most part. The things that are out of their control like deposit reimbursement, a manager or hotel staff that refuses to honor the booking, a hotel that has overbooked but it doesn’t show on the app, etc. is just that, out of their control. But that’s just 10% vs. 90% of the issues and concerns that they can control or change.
Customer care
by HTo0190 on 2020/07/10 18:16
I was just about to give up on this app completely! I stayed 10 nights, and was not able to get my stamps for any nights. However, I decided to call and no one was able to help me after constantly being hung up on. Then I decided to try the help chat and after an hour and a half of non stop transferring from one department to another. As well as constant disconnections I was just furious. Then finally, I was transferred to another agent Christine Joy C. it showed up as on our chat, and she literally fixed everything in under 10 min. I don’t see why any of the other multiple agents I spoke to prior was not able to do what she just did for me. No one was able to answer a simple question. Honestly a simple yes or no would have been suffice after an hour, but instead gave me the run around. I hate writing reviews, and truthfully I would have given this app and customer care a zero star rating if it was possible, but because I was actually grateful for her assistance I give you guys 5 stars and I will continue to book through this app for future endeavors.
Not Helpful
by DNVickster20 on 2019/09/15 18:48
I booked with this site all of the time. Yesterday, we arrived at our “hotel” at 6pm and they had no clean rooms. They actually gave us keys to a room that was being used! They told us to come back in two hours! I called the 800 number for help and was treated horribly by Bella a manager. She was rude and would not help. I understand we had a non-refundable rate and we would have stayed at our accommodation if they would have had a room for us. But they did not even though they kept claiming they did! Pretty unacceptable, there’s like 100 other sites like this I could use, but I’ve always used this one because I have never had a problem. On hold for over twenty minutes just to get transferred to someone who was completely rude and unhelpful. I still would like my full refund. A definition of a reservation is you have a room waiting for you since we already paid. People were coming in after us getting cleaned rooms and no one would help us out! Absolutely unacceptable!
Horrible customer service BEWARE
by JS Taylor on 2020/09/22 01:07
I kept getting random emails saying that I had a reservation coming up in the very near future, could not figure out what it was referring to. Went to my mobile app under my bookings just to check, and this reservation is no where to be found. The email had a confirmation number and everytime I clicked on it, it took me straight to my bookings within the app. Still no reservation of the sort. So tried to use the chat option, and that was a disaster. Called customer service and it took 45 minutes before someone came on the line. I told the representative why I was calling, and she was apparently seeing the reservation on her end. She said do you want to cancel it, and I said yes, but I did not make it. She said I was still in the grace period and wouldn’t be charged. I told her I better not be charged and asked her multiple times how the reservation was placed and each time she ignored my question. I am very suspicious that someone may be making these reservations that people are unaware of, then their card gets charged. BEWARE!!! Very angry former customer
Going back to Expedia.
by Pedro Vizcarra on 2020/07/07 04:15
Been using for 6 years. Gold level most months so I know how to use it and how to book and apply my rewards nights. Somehow magically after applying my free night and an extra night at regular price and submitting payment I was logged out of the system so it charged me full price and no free night which expires soon ( the only reason I'm using it.) I called and talked to 3 over seas reps, super hard to comunicate with, I was able to get a supervisor, just another waste of time, again I made a reservation "out of the system" and that's all I could get out of them, yet the app knew my credit cards, my info, my reward nights and of course I got the email with the conf # all of this while, according to them doing it without logging in, I tried to explain all this to all the reps to no avail, they could not do anything for me except to use my free night some other day so I'm stuck paying almost unplanned $500 and no one can do crap forme. Calling my bank see if that can just cancel the charge booking my free night only and dropping this clowns. I've easily booked close to 200 nights if not more and not once I've needed help, and the one time I get terrible customer service and useless options. Not worth the hassle. Booking straight with the hotel from now on.
Buggy app / does not work for updates iPhone users
by Juandisim0 on 2020/06/18 11:39
The website is good. I’ve used it before and found good deals. There is a bug in the search bar however. User are unable to “sort” the listings using the app. Listings appear in list format according to apps recommendation? So basically, if you want to search for a room based on price, rating or distance you are out of luck. The app has the built in sort feature, but users are unable to apply preferred sort options. I would just stick to the website platform. App has been botched recently. Do not download. This app accepts money from hotels to have them appear at the very top of your search results. Despite your financial or logistical preferences. TLDR. this app displays at the very top of search listings the hotels it receives money from. searching specifically by distance or cost is not an option on the app.
Run
by yook on 2018/04/25 14:29
Trying to talk to customer service has been the worst experience I’ve ever had with a company. I called in four separate times because twice the agent hung up on me when they didn’t understand my question instead of just telling me they didn’t know, after taking several minutes for me to have to spell out my email. The third time the girl had someone in the background telling her how to reply to me (I’m assuming she was in training) but then she said she needed my user ID, and when I asked where I could find that on either the app or website they couldn’t tell me. I said “okay, well that’s no problem but can you just tell me if it’s possible to get instant gold status like you advertise online?” I was told they could not answer that question for security reasons...lol!!! The fourth time I called and asked how to get instant gold status the guy responded with variations of “Do you need to book a hotel?” ????? Will never book another hotel through this company because I can only imagine the nightmare of calling in if something went wrong. Do yourself a huge favor and book through the major chains’ apps, as they will always be cheaper. The only way apps like this or Expedia is cheaper is on local, non-chain places.
Liars. Cheats. Do not book with these people. Go direct to the hotel.
by DaveTrish on 2020/04/26 04:09
If you ever try to cancel a reservation or change it to one less day, good luck! The ladies in the Philippines will try to wear you down with phones they claim don’t work and they will insist that they must waste the poor front desk person’s time to “approve” a refund. Then after they spend hours of your time saying they can’t refund your money, they will finally get a hold of the front desk (most likely only if you are there to personally watch the front desk person receive the call). Then they will have their “approval” but they will tell you that you need to call back the next morning to get your refund. You will spend hours and your blood will boil because you can’t believe they think they can get away with such poor service. This is false economy at its best. Don’t get sucked into their scam if you value your time more than about $1/hour. Someone should file a class action lawsuit against these practices, but where? Who knows where these people operate from. They refuse to say where they are headquartered. Sleazy internet company b.s. Apple should require a physical address or not publish their app, IMHO.
Disappointing app
by Caji1989 on 2019/12/28 20:42
I used this app to book an appointment with Hilton in Orlando and it went through. However I could not find this reservation in my app regardless of signing in and out multiple times. I could see all my previous reservation and cancelled reservations but just not this one. I could not cancel this reservation on the app at all. When I tried to browse through the email list to find the reservation information, I found my email was completely filled with this app’s advertisement and the useful information was overwhelmed. It was until the last day did I finally receive the confirmation saying that I have an appointment on the next day. I called their costumer service for 3 hours and they determined that not being able to see the reservation on my app is not their problem and processed my cancellation with a full charge of the booking. They agreed to give me an explanation but later on just told me that they cannot help me further with vague words and prevarications. There was not even a promise to improve the mobile app to avoid this kind of issue. Their attitudes are truly unhelpful and disappointing. I will never use this app again.
Horrible
by Daykd90 on 2018/12/12 03:23
I had reserved a room for 2 nights, just in case I needed the 2nd night. It is currently 10 days until check in. Tried to modify it on the website, I couldn’t because there was no room available. Umm, what? Called and I talked to someone. She stated that there were no rooms available to make the change. I wasn’t trying to add a room or a night. I was trying to get rid of one. She offered to call the hotel to see if they could modify the reservation. She came back on the line to tell me that they were unable to change it. Something wasn’t sitting right. She kept wanting me to either change hotels or cancel my entire reservation. I ended up calling the hotel directly and spoke to the same woman that the woman from hotels spoke to. She immediately told me that there were rooms available and that she could have changed the status. I ended up directly booking with the hotel, for less money than through hotels, and canceling my booking through hotels. I’m sorry, but I am not going to pay an extra $250 because hotels didn’t want to help. Awful customer service!!!! Will not be using again!
Great app, but changing booking could be made easier.
by FariMoni on 2018/04/11 16:51
Great app. Easy to use. My only complaint is that if you want to change your booking to a different hotel, you can’t do it online - even if you have a fully refundable booking. My experience was I was required to call customer service. When I called, for the new hotel I wanted to book they were showing a substantially higher rate than what I was seeing on the app. So I opted to do it myself online by just canceling the original booking and re-booking it at the better rate. It would be easier if I could just have an option to change my booking without all the machinations of cancellation and rebooking. If I must call customer service, then surely they should offer me the same prices that I see online, not higher prices. Anyway, apart from that, great app!
Horrible service!
by appalled ex customer on 2020/11/20 07:23
I am a gold member and I’ve rented hundreds of hotels through this app but when I rent a hotel room off of their app that has lost their business license due to prostitution and I request a refund because I was not able to even stay the night there and had to book another room and their records can verify this they told me that they had to speak to the people at the hotel room before they could grant me a refund. Funny thing is they’re never going to get a hold of them because like I said above the hotel has been shut down and has lost their business license .For this I would give them zero stars if that was even an option, the responses I get in my emails make me wonder about the intelligence of the people who typed them. I’ve told them numerous times that the hotel is not going to answer the phone because they are out of business and they still tell me that they have to speak to somebody at the hotel room to refund my money I would’ve been better off setting my money on fire and watching a burn. Anybody that sees this review believe what I say and do not use this app. Jared Fronek Hall of Fame Moving
Update the App
by A/V Tech Guy on 2019/01/20 21:53
You want people to right reviews as you request them quite frequently. It would be nice if the App does not reset in the middle of writing a review. I I leave the app to check a picture or to get/confirm a detail on my review everything O types and even the selections I made are all gone. This is very irritating and makes people not want to start over. You are actually causing people to not want to leave a review because all the details they have typed are lost. What happens when your 99% done giving a ton of detail and some one called you. All your hard work is now gone. Fixing this EXTREMELY IRRITATING problem should be addressed immediately. I even tried to make a review during down town when waiting to board, sitting on a train, etc and it would be nice for my info to remain so that I can review and continue later. Again everything disappears you really have to fix this problem. Trust me your rate of receiving reviews will go up substantially!!!
Worst add a customer service
by Lanoshah on 2021/01/15 01:45
I have never seen the worst customer service like this!!! I have booked a room on January 14 till January 15 by mistake I wanted to book my room on January 15 till January 16 the minute that I made my mistake I called and asked to change the date just for an extra 24 hour which will be January 15 to January 16!! I called about 3-4 times and they keep telling me to wait and wait and wait and then when I fed up I called the last time and then at the end they tell me that you will need to book another room in FULL price because we can’t change the dates for you even if it was just for the extra day..!!!!!!!! This is the most ridiculous I have ever seen like this before. I’m never coming back ever again or dealing with this app again!! I DO NOT recommend this app to nobody because they just take their money and go they don’t care about any situation or whatever cost.. I am highly disappointed I have been with this ad for years and just for an extra day they couldn’t change the date and wanted me to pay a whole Nother price for no reason.
Never again booking with this negligent third party!!
by Pulgoso112 on 2020/03/17 18:13
I have been trying to reach your company in several times regarding to my hotel reservation. I'm in quarantine for the next 14 days and won't be available to have my vacations in the city. I have any problem to cancel my flights and tour in the city because we know is an emergency. Also the NYC shutdown restaurants and bar making our time there uncomfortable. Last time I reached hotel. com representative they just limited to said that can't assist me because I don't have a cancellation policy and hugh on the phone call. I called direct to the Hotel and Mariott indicate me that will allow reservations to be canceled without penalty. I believe is very disrespectful as a customer and loyal client of the company. I have book several night in the last two months and was planing to book more in the future. We are not asking for nothing that common sense can understand. For courtesy hotels. com should cancel and refund our reservation If have respect for their customer. I won't ever recommend this webpage again.!!!
Love this app!
by IL, Chicago worlds team on 2021/01/22 14:14
I have been using this app for years! It’s super convenient. I use it on the go on road trips and can find hotels near me easily always at theBest prices! Booking is super fast. I have earned many hotel rooms over the years. Not many sites do that!They had a glitch last month and I was worried they were down but it was only temporarilyProbably due to Covid as most businesses. They came back with a new website now that’s even easier to navigate! I have spoken with customer serviceBefore when I’ve made an error and they fixed it quickly. Not sure what people are complaining about? There has been a pandemic going onAnd the hotel industry was affected greatly. Cut them some slack! They will take care of you!
Not a very user friendly app
by Mykellitt on 2020/03/05 23:55
Booked a room and then found another one further down in the app for a better price and closer to my destination, but can’t cancel the original booking in the app. So I booked a hotel room at 530 am and had to call at 1 pm that same day because it still had not updated in the app where I could cancel it, so I called in and had to be put on hold 3 times while they either waited for the system to find it or I had to verify my information multiple times and still be put on hold. Then to top it off, the guy wasn’t sure what to say or how to say it when he was explaining the refund when I hadn’t pairs for it and so I had to explain to him that I wasn’t getting a refund because I did not pay for it and chose to pay for the room when I checked in. Nevertheless, it was 23 minutes of my life I will never get back because the app won’t let you cancel. I thought this was 2020, but everyone acts like it is 1976.
Customer service is the worst, car below industry standard
by angry baby god on 2020/06/13 21:26
Standards of the trade itself are not upheld and this leads to major stress attacks on body and beingness. Lack of respect and integrity for ones time. Uncaring. Will pass you off to another agent over and over until you give up your asking for a refund for a stay that was not completed due to hotel being unable to provide room that was a non smoking room. A stay where you did not stay. And, they’ll refuse to offer any kind of compensation for taking hours upon hours of your time. Or, they’ll off $10 when you were into communication repeating the issue over and over as they continue to pass you off and make you start again. This is an insult. It’s intentional and it’s force upon a being that doesn’t need the stress and damage to body and self. And, they don’t care. I do. Others do too. I’m not the only one frustrated and angry at their lack of proper customer support. 8 days and fight of 10 hours in having to get a refund for a stay where I was unable to stay. Something that could have been taken care of in a matter of minutes and the customer followed up with in a way that alleviates all the burden and responsibility that is not of the customer but for the “customer service” agent with the PAID job. Sad.
Never again
by 486327846 on 2019/02/13 00:10
The lack of customer service I received was horrendous. I booked a hotel and chose the "pay at hotel" option. The fine print on this site was I would be charged the day I checked into my hotel, which was going to cost me $233 a night not including their taxes or fees. I went ahead and booked it, was excited and had it all planned out. 3 days before my check in, I got charged $233. This put my account NEGATIVE OVER $200 b/c I didn't have the funds in there yet! I called cust. service to see what happened and the Rep told me since it was V-day weekend it was charged 72 hours early? That was NOT disclosed or on the page. She pretty much told me too bad so sad and when I was trying to figure out a solution b/c I literally did not have the funds in my account and they charged my card without authorization for that certain date. She kept interrupting and talking over me saying "I'll cancel your booking I'll cancel your booking." THERES NO REFUNDS WHEN YOU CANCEL ANYWAYS! Will never use again. They mess up, they don't help. You're SOL.
Customer service.......
by facefive on 2018/05/18 18:01
As of right now I am very frustrated with the app. I have signed up, reserved a hotel, I have a confirmation number, and everything I need. However, when I try to login to the app, it won’t let me. I have tried every possible email or password it could possibly be, and none of them work. Including the one I booked my room with. It has somehow magically disappeared. I can however type in my last name, and confirmation number, and everything pops up. But even in that area, I cannot find any information as to what they have me signed in under. After looking through all of the options trying to figure this out, I found the customer service section. It is an absolute waste of time. There is no where I can find that will give me a place to either email, or a phone number to call, and speak with someone. So as of right now, I am going to give this one star because I need customer service and apparently I can’t get it. Other than that, the booking went smooth.
Good app with potential
by Pakitt on 2020/10/09 03:59
Updated on Oct. 9th, 2020: still to this day it is not possible to add a reservation to a calendar. Either from the app or the web portal. Is it that difficult to add a button that exports and ics file to add the reservation, check out/in Times to a calendar? I have used so far almost only the web portal, it is simply more practical due to the screen size (and I have an 8 plus..) Once a reservation is finished and confirmed it would be nice to have 1) the possibility to add the reservation to calendar, 2) the reservation page should be closed and return to the home page - which is quite important since the confirmation email doesn’t arrive immediately and if you leave the app and come back to it, it still shows the reservation page, with a not yet finished reservation. Moreover it would be nice if the search by looking at the map could be updated when the map is moved, so that one can check other neighborhoods in more detail or close-by suburban towns close to a big city. Essentially a “search here/nearby current location displayed” like Google maps offers. If these features were implemented, I would give it a 5 stars. And BTW: why not add Touch ID/Face ID login for added security (2 factor authentication is missing btw) and the possibility to pay with Apple Pay from within the app.... ;)
Don’t waste your time.
by Keith Ragan on 2020/06/01 09:45
I booked my hotel 2 days in advance, and when I arrived to my hotel ( after driving for 10 hours straight and only slept for 2 hours ) they did not have my reservation. I showed the confirmation number, my ID, and the front desk person sent me to the same hotel down the street to see if my reservation was over at that location. Went to the second location he told me he didn’t have it and on my reservation it said that it was addressed to the first location I went to. So I drove back to the first location and the front desk lady was arguing with another customer saying she couldn’t find his reservation even though he had booked it a week in advance. Then proceeded to tell him that they had no rooms available and that there was nothing she could do. And mind you I came to this hotel wearing a mask ( due to coronavirus ) and there were signs plastered all Over the place saying “ no mask, no service” but the front desk lady wasn’t wearing a mask or gloves. No hand sanitizer anywhere in sight.
Horrible
by katbred on 2020/10/01 07:32
Beware! I had used this app 100 times to book hotels for teams and used the option to “pay at hotel”. Never had issues as they would all arrive and give their own credit card information and I would not be charged. It was a great option. This time however, there was some very small fine print that apparently said otherwise so when I booked the rooms they took the money out of my account. I called to ask why and I was told it was an authorization that would never actually hit my account and would come off ASAP. They lied. It did. And I ended up with 1200 in charges that resulted in overdraft charges. When I called them they said they couldn’t do anything because it was in the small fine print. Even though I called days before and was told something completely different. Do not use this option if you use this app. It’s not a true option. I will never use this app again. Just go through the hotels!
Post booking and stay improvements
by Tthoman on 2020/01/05 15:46
Love the app in general, but As a part of the post-booking experience I can’t tell which of my previous bookings I’ve already submitted a review for and which I haven’t. I click “write a review” (which implies actually that I haven’t written one) and get an oops message if I have. I’d like confirmation before I waste my time. I would also like a button that displays my history of reviews in descending timeline order. In addition, while writing and in the middle of a review, I don’t want to see anything I’ve already spent time on disappearing if I jump over to another app in the process. I’ve seen my photos disappear or what I’ve written disappear. Very discouraging to start over. Thank you.
Disappointed
by Dasmiami on 2020/03/10 21:56
Today I experienced poor quality using the app , and even worse with calling and talking with a customer service representative.. I was booking a $52 value per night stay at a hotel in Colombia ; while the app was “not working” gave me an error message and suggest me to wait 5 minutes or to call customer service, after 6 minutes not receiving any emails to confirm my booking when through, I called.. my surprise 12 minutes later is that the price of the exact same room when up from $52 to $61.. didn’t hold the price that I was trying to pay a few minutes earlier even that I mention I had a capture picture of the failed transaction on my phone.. didn’t offer I discount or to hold the original price , Simply I had to pay the new price and that’s it, deal with it. Today definitely not happy with the app or customer service. Very disappointed..
Luke warm, at best...
by I am Liam's Mom on 2019/09/11 01:21
I don’t mind using this app to search for hotels. I actually like being able to see the pictures and read about the amenities. I also enjoy the ability to find deals. What I really dislike is that it NEVER retains my confirmed bookings! Even if I've booked a hotel and received the confirmation email, the app doesn’t retain this information, for some odd reason. It gives me this message: “We can’t find any bookings for you. If you think something is missing, tap ‘Find a booking.’” This is regardless of whether I try to search for “Upcoming Bookings;” or “Completed Bookings.” Then I must go through all the trouble to “Find a booking,” type in my last name; track down the confirmation number; enter it and search for the booking. Every. Time. This is despite the fact that I am signed in to the app. It’s EXCRUCIATING and extremely frustrating! WHY??!!!
Slipping backwards
by Tntoofore on 2018/07/15 19:25
Have used this app in past with better results. Latest attempt found it reasonably easy to book and pay with Apple Pay, BUT, was unable to transfer the reservation ‘card’ into wallet even with multiple attempts. Called and was told it was because I hadn’t signed into app. (No problems in past and doubt I was signed in then.) Had reservation cancelled (As suggested) and rebooked after signing in, as suggested. Still unable to make transfer. So, now have part of reservations for upcoming trip in Wallet and part not, essentially defeating purpose of Wallet. Further, some of previous trip stays are in old results, but most not. Of reservations for upcoming trip made previously, none were listed in the app. When searched for, got very erratic results. It appears the app has been improved to the point it’s no good anymore.
Frustrating
by gshdjdkdjbdhxndkkdbva on 2018/07/08 19:56
Pricing is higher than actual hotel listing and other listings on web. So the “free nights” that are part of the your rewards is being paid for over the ten bookings. I find that very disappointing. There is no filter for two beds. Just two people so every time I go to a hotel I have to continue to click and search to make sure I’m getting a room with two beds. Every time you click on a hotel to look At the details and then inevitably go back to map because it isn’t what you need the map reloads. Making it very difficult to differentiate the hotels already looked at to those that you haven’t. If I focus on on an area it should stay in that area.
Terrible customer service
by Miguel0013 on 2019/08/27 13:13
I never write reviews but this app was very frustrating when it came to customer service. The app itself was okay for what it does but speaking with some of the workers at the hotels the actual room prices are cheaper than when you book them thru this app. So the “free nights” is actually payed for from the extra charges (which in my case didn't even work). Which brings me to the customer service part, when trying to talk to customer service about redeeming my free nights it was a long wait with someone trying to find out a solution to something that took forever and never got resolved. On top of that (could have just been my experiences) but it seemed every person I talked too either had broken English or a heavy accent. If you download this app you’ll most likely be okay as long as you don’t expect the free nights and never have to talk to customer service. Good luck!
Search is bogus
by Drgrasso on 2018/12/10 04:35
I spend a bunch of time in upstate and downstate New York. I use hotels because I like getting the free night every ten. And they keep me loyal because of it. But when I do a search on the app and find hotels, I am noticing I do not always get shown ALL of the possible hotels available. However, when I perform a google query for hotels near the same landmark, many more options appear. Then I think well they are just not listed on hotels. But then when I look, there it is along with all the others. And when I click through google on the hotels option, it brings me to my date and time for a closer hotel than the one I got handed when I did the search through the hotels app. Then stupid me I book it at hotels even though they did me wrong. This is the last time. If I get burned again, I am using my free night I earned and ditching hotels forever.
Almost perfect
by gramJBI on 2021/03/14 02:51
The app helps you find hotels at reason Able rates & makes reservations for you. However they get a commission that the hotel has to pay, they give you “stamps” they remove if you don’t make additional trips in a set periods. Also because of your reduced rate the hotel won’t give you other benefits or discounts full paying clients get. There is no provision on the website for making complaints about policies or service eXcept here. Air b&b or other reservation services may be better choices. They didn’t tell me that the hotel I made reservations with & paid for in advance was under construction until after I paid or that the advertisedrestaurant pool Exercise room & free breakfast weren’t available because of COVID 19 or construction.
Almost perfect butttt
by Rick Bertino on 2019/07/11 03:53
Only two stars because of two things. They won’t let the app connect to their server using a vpn. Very baddd. They want us to disable our protection to use the app. Second, it seems that these guys book for foreign owners. Ran into a belligerent and rude one using this app and he verbally assaulted me. He almost didnt get to see the sun set. I was that upset. He was immediately rude and treated me as though he was doing me a favor at the front counter. He was a punk. Red Roof in. Springfield, MO. I filed a complaint with hotel dot com and cancelled the deal. They also acknowledged the cancellation and promptly refunded my money but for some reason they still thought I stayed at the Hotel. I was happy with their service until I got the notice that they still showed me staying there after I cancelled. So I’m confused. I did not stay there as I might have regretted it. So??
Beware of charges after free cancellation
by Pezzzz1576 on 2018/04/03 05:59
I’ve had nothing but bad luck with this app! First, I cancelled two hotels in the allotted time but there supposedly was a “glitch” in the system, so the cancellation didn’t go through. I did get one rectified and another had mass confusion surrounding it. Tonight I see a charge on my card for a different hotel that I cancelled many days ahead of time!! I’m not sure what the use is of using this app with free cancellation if it doesn’t work! I did call customer service and they assured me that I have a credit coming but I shouldn’t even have to see a charge period! I will say that I give their customer service five stars for being extremely sweet and helpful.
So Easy
by Mackabee73 on 2018/09/08 17:32
Used this app 4 times in the span of a couple weeks. Once for my bachelorette party, wedding night, and an impromptu stay post-honeymoon. The fourth was me booking a hotel room for my sister in the limo bus on the way to the wedding because she decided she wasn’t going to want to drive home. So easy to find the best price for the kind of stay you’re looking for whether it’s just a quick place to sleep, or looking for more of a luxury experience. The more you book the more you earn in points too so definitely would recommend for people who travel often, I’ve probably saved hundreds just in the last couple weeks. Love this app.
Over booking
by evian naive on 2021/03/28 12:07
Usually this is my go to app. The last few weeks I’ve been having trouble making reservations and being signed out. I arrive at my destination yesterday after driving hours just to be told that this site over booked. There were a number of people (approximately 17) that had the same issues and we were all standing there with no place to stay. The property at Red Roof Inn Jacksonville/Orange Park did nothing to accommodate any of us. This is beyond ridiculous!! I need to be sure that my card had not been charged and I am requesting a free stay of my choice for the inconvenience!! I also should still receive my points, you sent me an email asking about checking in but I couldn’t check in!! Update your apps daily! Keep up with your number of booking and most importantly take care of your customers!!!!
Horrendous - PLEASE work with other travel companies!
by pyt17587 on 2018/06/12 21:43
1) They don’t bother to tell you that when you book a flight + hotel package that you will not get *any* rewards (I only learned this after FOUR calls totally nearly two hours of my time!). 2) All of the customer service reps that I’ve spoken to in the last year have *extremely* thick accents, making it difficult to understand what they are saying. 3) If they don’t want to speak with you anymore they will put you on hold for exceptionally long periods of time (there is no sound or background music but you are still on hold). As an “insider” revealed to me, This is because it is documented when they disconnect the call but it is not documented when you disconnect the call, so it they are just trying to get you to hang up. If you wait long enough, though, they will eventually hang up on you. 4) One manager was very nasty. While I was asking him a question about why my rewards had not been applied he said We can talk about this until the middle of next week but it won’t change the outcome.” We had been speaking for less than a minute so he onviously uses that line all the time. That’s the kind of absolutely terrible customer service that you can look forward to. Account deactivated; app deleted. Deuces!
Cheated of Rewards
by VL Cheated on 2020/10/06 23:19
I have twice had the issue of using the app to book, but for some inexplicable reason it does not credit my account. This is unacceptable considering ALL of my personal information populated the fields when booking. Why is this significant? Well, their customer support (or lack thereof) keeps telling me the issue is that I booked as a “guest.” How is that even possible when my personal information is auto populated? Secondly, why would I complete a transaction as a “guest” when I have a profile? The whole purpose is to avoid entering information for each booking. Lastly, I was told that they would credit me for the 5 night stay, but I later received an email from an email address that accepts no responses indicating they will not honor my booking for rewards. So VERY disappointing that I was cheated of my rewards and essentially lied to regarding rectifying the situation.
Over Hotels
by jaredrockstar on 2020/05/30 04:15
I’ve never had such bad customer service. First, I booked thru the app, and the reservation never went to the hotel. When I got to the hotel, they couldn’t find the reservation. I decided to call Hotels to then wait on hold for 30 mins. Finally when someone picked up they agreed to call the hotel, and email them the confirmation. Too bad the customer service person did a terrible job at even sending the email, that initially never went thru. Finally once the email went thru, the front desk then needed to call another number for confirmation, which they were on hold for another thirty minutes. Did I forget my 9 year old is waiting with us??? Unacceptable service.
Can't Trust Them...
by JewlsBaby on 2021/04/18 20:30
Not only did this app book a room that I did not click to book but they didn’t took the money out of my PayPal accountAnd even checked me in to the room around 7 o’clock sending me an email let me know when I called the hotel they still had and I had anything sent to them just the same as when I went to book in to the room at the hotel the hotel did not have the information needed. I have dealt with a lot of apps in booking hotels and this is the first one has ever done this. I am in the process of trying to get my money back and I really hope that I do because this is ridiculous. I was going to just get the room but I couldn’t even do that. Then when I tried to email them several different times from different links on their app and online I got every email sent back to me!!! User Beware....Shady Sh;t going Down with THIS app 💯
Terrible The Worst
by Cruzin333 on 2020/07/23 06:02
made a reservation to stay at the Double Tree In San Pedro Port of Los Angeles My reservation has the wrong dates, no pool no restaurant no bottle water no maid service took almost an hour to get toilet paper. I’m tired of people and places taking advantage of this “Pandemic” the worst are the nats and bugs. This hotel refuses to do what is right . My brother is an attorney this is and will not be tolerated... I used to stay at the Hilton Fountain Blue where I was treated with respect . THIS IS THE WORST BE AWARE OF BED BUGS ~ No maid service? Isn’t that exactly what we need? While customers are out a maid should put a mask on gloves and disinfect the rooms? The truth is you do not want to pay there workers. Look I understand everything is upside down however this is not the time. . Dirty filthy gonif Thieves - I have stayed at 6 star Hilton’s I have stayed at 3 this location is a minus 6.. Good luck if you choose to stay in this dump. Be sure to hide your wallet
Never mind whatbyou want
by Cc Carol on 2020/02/20 22:44
I have used this app many times with no problem. My recent trip to Madrid, I chose and appartment that looked great but once we arrived the problems started. Turns out, that I had to pick up the key at a spot located 1.7 km away. Mind you I was travelling ina group of 5 with suitcases so this meant I had to pay a taxi just to get the key. Once we arrived, turns out the key does not work . It is 11 pm and we cannot get inside our rental. They had given me a contact whatsapp BeMate number and it worked. A messanger arrived at midnight with another key that did work. The next problem, building did not have heating. So there were maintenance people coming over from 9 am. The problem is that this appartment was sublet through BeMate so they have no idea whats happening. The heating system had been down for a week. Anyhow, Im not happy with this service. Will not be using it again !!!
Gift cards
by Steph_lynn76 on 2019/09/16 12:31
Love the convenience of the app...and the savings I find...however if you have more than one gift card you can’t use them without combining them, and you have to call to get that done because the link on the app/website isn’t set up yet...you can’t check balances on the gift cards either...so if you don’t know exactly how much is on them, you lose what’s on them because they inactivate them when you call to combine...it really needs fixed so we can do it online...also more options to choose from..ie...bed size, gold/silver options, kitchen amenities...those would make the number that come up smaller so you would spend less time comparing and more time packing...
Worst customer service ever!
by Cromefrog01 on 2019/04/17 23:12
I’m a customer service consultant, these people have absolutely no customer service at all! I’m booking a room from another city, the guy books me in a place five minutes to the end of check out time, and doesn’t bother to tell me! He continued to book the room knowing I’m three hours away! Once it was all done he told me that I missed the check in time for my first night, then said it was to late for a refund, then lied, saying he did a refund! I had to dispute it with my bank! I had to pay for a different room and redo the reservation for the following day! Double charged for one week for one room! 😡😡😡😡😡
Awesome information for international trip
by KmlaR on 2018/06/08 03:36
My husband and I are traveling to Japan this summer. Needed 4 separate hotels as we are traveling around. I found just what I wanted with the information the app provided about room size, fridges in rooms, English speaking front desk, breakfast, and laundry availability. Easily switched from info to map view so I could find something close to train stations. Once I picked the hotels I wanted booking was a breeze. They say it takes 2 minutes to book and they’re spot on! Even found great bargains once I unlocked special prices by logging into my account on the app. Would recommend to anyone who travels in the US or abroad.
Night mare
by night matr on 2018/04/14 03:46
I booked hotels in this site before and had no problems so I get a email saying that I unlocked special prices so when I look at the hotels I find this one that was 67 a night so I book the hotel I drive hours too get to the hotel with my children for a weekend out for my daughters birthday. So when I get to the hotel to check they tell my the price was a lot more than what it was so the hotel tell me to call hotel so when I do they try telling me that was incorrect and that the price was 270. I was on the phone for 2 hours all for them to say sorry but didn't wanna help with the mistake they made. Never again
Unscribe me
by collinsgranny on 2020/08/02 05:57
Remove me from your mailing list. Our association eith these people were less than unsatisfactory. Every reservation I made thru them were a mess up- name was not correct, the reservations were for handicap rooms but when we got to location the reservations were for regular rooms we traced with our small dog but when we got to locations there was no mention of us having our dog. One location was such a sleezy looking(but no other option in area) our air condition did not work when we arrived and er reported it at desk and were gone several hrs but it still didn’t work but front desk would not give us a trfund/or reduction in our cost. I called you office and was told I would get $15 credit only if I used your company to make reservations again. But guess what I will not be using your service any more. Will not recommend it either.
Total dissatisfaction
by pickwick fail on 2020/05/29 19:04
I booked a hotel in Savannah tn,I had a free night that I applied to the booking. They billed my card for the room instead of giving me my free night. So I called them the lady said she would have to cancel the reservation and rebook it, I said ok. She booked the room in Savannah georgia instead of Savannah tn. Of course I didn’t know this and we went on to the creek and spent the day afterwards we went to the hotel and they said we had no reservations there they were booked in Georgia. With it being a holiday weekend everything was booked. We had to drive back home. I’m not happy with them at all. I’m a single mom and times like this are few and far in between. Then a week later I had to call because the money has been taken out of my account still. They were more less oh well 🤬 total dissatisfaction with them. I would not recommend....
Not enough hotel options anymore.
by midnight with no hotel on 2019/12/08 07:05
I used to love this app, but today I used it and there were only 2 choices given to me in Van Horn, TX, a small town with hardly anything but hotels, gas stations and eating places. When the hotel I reserved had only 2 rooms non-smoking with 2 beds, and both rooms had unmade beds, there were no more choices on tour app except that same hotel. So I called the Wyndham, and their 2 hotels in town were booked up, so I started driving. The first hotel I came to was locked, but the 2nd one had a room for me. I was very disappointed I couldn’t use your help in the middle of the night when I really needed your help finding a different hotel. I’ve been using your service about 3 years now, and have used it whenever I travel, but gave noticed the selection of hotels has gone down from what it used to be, but tonight was the worst!!
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