Screenshots
Search Visibility
App name
Hotels.com: Book your hotel
Description
Save 5% on select hotels when you book on the app with code MOB5 or Collect 10 nights and get 1 night free* with Hotels.com Rewards™ From last minute getaways to your summer vacation plans, our app is the best place to book your perfect place to stay. Why you ask? GET GREAT DEALS • Get instant savings on select hotels by unlocking Secret Prices on the app • Get notifications for coupons and sales sent directly to your phone • Use our “Tonight’s Local Deals” feature for last minute bookings FIND THE PERFECT PLACE • Discover properties with our in-depth sort and filter options • Our map view shows you the hotel location at a glance • Select popular landmarks to find hotels nearby • Save your favorite hotels to compare between features & prices EASY BOOKING • Choose when to pay - either when you book or when you stay at the hotel • Save your payment details for secure bookings & fast reservations • Pay with Apple Pay POST BOOKING • Get access to our NEW TravelGuides after booking! • Use Siri Shortcuts to quickly access your reservation details • Get notifications to confirm your booking and for check-in The Hotels.com app uses information for analytics, personalization, and advertising. By downloading our app, you agree to our privacy and cookies policies. https://hotels.com/customer_care/privacy.html. *The maximum value of your free night is the average daily rate of your ten nights. Your free night does not include taxes and fees. Account Summary Balance updates after stay has been completed. MOB5 Terms & Conditions: Use this coupon to get 5% off the price of your booking at a participating Best Price Guarantee hotel when you book on the Hotels.com app and stay between 1 and 28 nights. You can’t collect or redeem Hotels.com Rewards nights when you use this coupon. You must pay for your stay when you make the booking. The discount only applies to the first room in the booking. The discount doesn’t apply to any taxes, fees or additional costs. To use this coupon, you must be over 18 years old. Bookings are subject to availability and the hotel’s terms and conditions. This coupon can’t be used for: Package bookings, Bookings made through Group Travel Services, Bookings at non-participating hotels, or Bookings made prior to receipt of this coupon. Go to http://www.hotels.com/page/hotel-exclusions/ for a list of non-participating hotels. Participating hotels are subject to change at any time. This coupon is only valid for a limited number of bookings made by all customers using this coupon. You’ll be able to check that it’s still valid before completing a booking. There’s a limit of one coupon per booking. This coupon can be combined with discounted prices on Hotels.com. It cannot however be used in conjunction with any other promotion on Hotels.com, whether offered by a third party or otherwise. You can’t apply this coupon to taxes, fees, or charges including, without limitation, extra guests, phone calls, cancellation fees, parking, or other charges. You must pay these charges when you make your booking, or directly at the hotel. You can’t redeem this coupon for cash, and it can’t be transferred or sold. It’s void where prohibited by law. Improper use of the coupon by you is prohibited and could be construed as fraud. We reserve the right to change or withdraw this offer at any time and to cancel any bookings made where the coupon has been used to make any speculative, false or fraudulent bookings or any bookings in anticipation of demand. Usual booking terms and conditions apply (see hotels.com/customer_care/terms_conditions.html) and all bookings are subject to availability. Hotels.com is the promoter of this offer. These terms and conditions are governed by and construed in accordance with the laws of the State of Washington.
Reyes
by mp3elflaco on 2019/05/24 22:40
Elvir
Ben Bland
by bohicaben on 2019/05/24 21:28
App wouldn’t except the credit card that I used in the past.
Hotel
by CJ Torres on 2019/05/24 20:06
Exelente aplicación,muy buen servicio y muy buen precio oculto.
Bad
by jamaldomani on 2019/05/24 18:19
They say you have coupon code to use toward your reservation but the coupons never work!!!! Prices are not the very best, customer service of no help!!
Awesome
by Fan of Dominos on 2019/05/24 17:17
I use the phone app. It’s great, very convenient and easy to use.
Bogus Deals
by letsid on 2019/05/24 15:02
I have uses hotels.com for 12 years. They send me emails offering discounts that are worthless. When I called to ask about their false offers I was told at the end of the conversation I would receive an email to rate their service. They knew I was very disappointed with them and didn’t send the email to rate the service. I will never use this app again.
My “go to” hotel booking spot!!
by DJANDJGREEN on 2019/05/24 14:53
I just love Hotels.com. I have been using this company for quite a while and have never had a problem with any bookings. I have called and was very impressed with the customer service representatives. They were friendly, helpful and polite. The app is very easy to understand and use. The free room is a fun bonus.
Difficult to use
by crazyccccyyy on 2019/05/24 11:38
Difficile
Deleting completed reservations
by loval346 on 2019/05/24 05:35
There should be a way to delete part or all of the record either based on time or locations
Terrible
by fuckoffwiththenicknameshit on 2019/05/24 05:26
Hotels.com advertises better deals with the app. I was on my computer and the app at the same time. The same room was $1200 more on the app than on the computer. False advertising is illegal where I come from. Even if it is legal here it is still unethical.
Hotel Visibility
by ShannGB on 2019/05/24 03:41
Hello, I wish the app had better visibility to hotels that are fully booked especially if I have already looked at them.
Awesome
by powell girls on 2019/05/24 03:30
Easy and informative. So glad I got this app. My daughter and I will be using it for volleyball games. Thanks Hotels.com.
Bookings and free nights
by Kadams333 on 2019/05/24 02:50
Bookings and free nights never display. I always have to go searching for them. It is really annoying because I never know if they are booked or not.
Love my free nights!
by Mammacucci on 2019/05/24 02:47
Love my free nights! They always come up just when I need them! It’s only like a 10% discount overall but it’s so nice to get a free room once in a while. I also like that it holds my info so it’s easy to make a quick reservation. I also had an issue once with a hotel that overbooked and hotels.com issued a refund without issue.
Awful
by dislike hotels.com on 2019/05/24 01:49
I have had to change or cancel reservations on multiple occasions only to have it not go through and I am still charged for the room.
5-star
by Taotaco on 2019/05/24 01:02
My go-to app for domestic and international trips.
BTrug
by ht d on 2019/05/23 19:49
Xcode
First time user
by Cknight12 on 2019/05/23 19:44
Super user friendly, made my trip to Duluth, MN. extremely easy and enjoyable.
horrible app experience
by gskorich on 2019/05/23 15:47
the mobile app keeps telling me i’m not online which obviously i am since i’m writing this review abs when i try to click the app support link i get a can not find error. who does your testing ? i think i could do a much better job. hmu
Bad customer service
by M133847 on 2019/05/23 15:24
I have booked a hotel and wanted to cancel it after 5 minutes, they would not do anything to try to get me the refund.
Hotel.com
by RandyLee123 on 2019/05/23 10:20
Have been using their ap and services for several years now and very pleased. Even a few times I had to cancel, no problems encountered.
So Far Amazing!!!
by Jkandbf on 2019/05/23 03:52
I hadn’t used Hotels before & was currently using Booking.com, but I have to honestly say Hotels definitely provides better services & the prices are way better. I haven’t been disappointed yet! The options on hotels are amazing and they have great listings & thank you so much for this incredible app, I will keep using it for future bookings for my travels and that I travel a lot 🤗
Does not update
by milton1976 on 2019/05/23 03:25
The app shows old data and seems to have issues updating
Make Sense of This
by lpool72 on 2019/05/23 02:16
Free cancellation but still had to pay for a room I didn’t stay in
Horrible Customer Service
by TiStrickland on 2019/05/23 01:48
Customer service is awful. If you take promotional coupon your stay will not count towards free nights. You are not guaranteed the room you reserve. I reserved a king and got two double beds. I give it 1 star because it won’t let you give zero stars.
Needs work
by Savy Shipper on 2019/05/22 23:06
Needs fine tuning. Using an IPhone when I enter my email address app drops to blank page after 3 characters. It takes putting in email in 3 times before allowing you to complete
Love this site
by Bratgirl67 on 2019/05/22 21:48
I booked a hotel through Expedia with a flight only to find out after wards of all the EXTRA fees for the room preventing me from staying another night so to such high cost now I get to stay at a beautiful hotel with a pool and a tub for a hole lot cheaper thank hotel .com
Random deletion of hotel dates on calendar
by Cj 1186 on 2019/05/22 14:59
I wish the search profiles can be more specific . I also get random alerts showing hotel dates have been cancelled when In fact they have not.
Stolen card
by jejeer19 on 2019/05/22 14:43
So if you choose to pay later it means they send your credit card info to the hotel you reserved and if your identity gets stolen they are not responsible never again using Hotels.com
Good functionality but follow up too cluttered
by Hammerdone on 2019/05/22 12:05
I do love Hotels.com. Use it EVERY WEEK. I HAVE A FEW GRIPES: 1. Confirmation emails are just too cluttered. Anyone arriving in a new city to get to their hotel needs only this info: Where is the hotel. Have I already paid. What room level do I have. The email links and ‘manage my bookings’ part of the app have links to maps that VERY often do not work, and have way too much small print and detail. Make it clear and simple.
Quick, easy and affordable booking
by JLAF0912 on 2019/05/22 03:23
Love booking on the app and getting those friendly invites by email for additional savings! Great customer service every time I call to confirm booking details.
Mr.Benito Fernandez
by 135458438;500/ on 2019/05/22 02:13
Excelent website, prices and customer service
Hotel gift card
by CBS SA on 2019/05/22 01:23
Trouble combining card
Easy Access
by Gus Fandango on 2019/05/22 01:01
Hotels.com is a great app that is quick and up to date with reviews. They’ve worked with me working on the road with on the fly changes and never a hassle.
Be careful
by anonandanon on 2019/05/21 22:26
Be very weary about booking any travel plans with this company. Hotels.com has the worst customer service I’ve ever had. Truly. No one has any power to resolve problems. I booked a hotel with credit card and gift card, and when I decided to cancel my booking as dates changed, I only received a refund on the credit card. No refund was ever received to the gift card. And despite pleas, tweets, calls, and chat messages, I couldn’t get them to resolve the problem.
Can’t get rid off this app
by coloringCK on 2019/05/21 20:01
This app popped up on my coloring page on my Bible coloring page and I can’t get rid of it. By now I’m so frustrated that I would never use this app! I’ve even tried downloading it and it just took me right to the ad page. I then tried to sign back up onto my original app and it just took me right back to the ad page. The Bible coloring app is my favorite and now it seems it’s totally lost to me. Why can’t you be like the other ad pages and have an X to close the ad? Believe me if I were looking for this kind of app I would definitely NOT use this one. Does anyone have any ideas?
Needs to work better when switching apps
by brick_jersey_johnny on 2019/05/21 16:33
If I have to switch apps while booking a room (I.e. going back and forth between banking app or texting — things I need to check when booking a room), i keep having to renter information on the checkout screen (names, special requests, coupon code, etc.). Very annoying.
Cute iMessage stickers
by Ria513323 on 2019/05/21 16:00
I don’t really do app reviews but I saw that I got cute stickers from this app I can use in iMessage and I love it. It kind of made my day.
Rewards don’t work
by Ryanperry36 on 2019/05/21 15:50
Rewards function of the app do not show up. Only works on the website.
I use this app all the time!
by DangerNacey on 2019/05/21 14:25
This is the only app I use and have been for years when booking hotels. I always tried to stay at Marriott’s for the rewards but that wasn’t always an option and with Hotels.com you get a free night every time you stay 10 and it gives you a credit for the average amount spent over the 10 stays.
Booking on line
by Wanda5585 on 2019/05/21 14:19
Booking on line is fast and easy.
Rewards bs
by Cafertsr on 2019/05/21 12:17
I have had two free nights for months and they will not allow me to redeem them. What a scam!!
Looking at bookings
by Brown-Hiegel on 2019/05/21 07:45
I have made three bookings with Hotels.com. Two of them do show up in My Bookings, but one doesn’t. Until I made the third booking, I was able to find the one that’s currently not showing by looking at Find My Booking. So, I’m unclear about the use of this App.
Man they have hotels
by Philly Philms on 2019/05/21 06:05
I sometimes need hotels when I travel because I am far away from my bed and I like to sleep in beds. Every time I use them, I end up getting somewhere to sleep and almost always that means a place with a bed. If you like to sleep in beds when traveling. Use hotels.com.
GREAT DEALS
by Rhondyboo on 2019/05/21 04:24
I have lost track but, this is the fourth or fifth time, I have booked with this app. Always a GREAT DEAL!!😊❣️
Wonderful Customer Service
by JRentas on 2019/05/21 03:21
I booked a hotel that was less than satisfactory and customer service was extremely polite and quick with my refund. They even communicated to the hotel that I would be checking out early. App is easy enough to use after you mess around with it.
Still can’t get it right
by Voodoodoc6 on 2019/05/21 01:56
Have done several bookings and it never makes it to my list on app. Then you call for help and the definite language barrier. Time to start using trivago
Hotels.com SCAMMERS
by gffsaruhg on 2019/05/20 22:14
Untruthful, dishonest money grabbers. beware! Call the help desk and try to seek any kind of service or solution, it goes to a call center in El Salvador where the agent will get a “supervisor “ whom states the exact same script as agent and upon asking for his supervisor there isn’t any period. Meaning lawless, irresponsible, unprofessional methods are being maintained by this sort of agency. .
New app
by Ryanttttttt55544 on 2019/05/20 21:10
The new mobile app stinks
Great App
by Gshoe90 on 2019/05/20 20:41
Great to use on short notices!
Horrible
by AML1317 on 2019/05/20 18:32
Doesn’t show my future bookings and I’ve gotten out of the app and reloaded several times. Crap!
Convenient
by salt warrior on 2019/05/20 17:17
In my business travel, I often need last minute changes or bookings. Hotels.com tends to get me where I need to be at decent price even last minute
Never again
by fokallofem on 2019/05/20 17:15
Worst experience ever with an app or their customer service. Do not use this service ever, not even once
Crap
by hatepoorapps on 2019/05/20 16:25
This is probably the worse app ever created. Doesn't work and good luck getting customer service. Terrible.
سئ
by fahad_alabdli on 2019/05/20 07:51
لانصح بتحميله سئ و الخدمه فاشله والاسعار غاليه بوكينج افضل بكثير .. هذا عن تجربتي الشخصيه
Has issues
by JenFLA15 on 2019/05/20 05:48
1. Does not put the cost of rooms from low to high even when that option is chosen. 2. Also infuriating that it does not give an option for signing in those all ready registered with hotels.com & populating basic info such as name and address etc. instead it does not offer the sign in , you have to type it each time & it asks you to choose a password but again, no sign in option! 3. I was typing a few lines in the special request section about my very late arrival & twice it refreshed and I had to start the entire form over !
App not working
by PP-Zapata on 2019/05/20 02:35
I tried about 7 times to book an hotel and was taking so much time that I lost couple o good deals
Greatest hotel app!!!
by j-ewel on 2019/05/20 00:56
Everything you need to know is in the title
Terrible
by upset customer bob on 2019/05/20 00:56
Terrible company
Excellent
by Jet-Plane on 2019/05/19 23:53
I use it everytime I got out of town.
Will save money
by smkid on 2019/05/19 23:37
Saves money on hotels.
Fast and to the point
by Deasa1 on 2019/05/19 22:28
The app is great but the property’s I’d look into a bit before thinking that they’ll just be good.
Fair prices with ability to cancel
by Wnat Nickname? on 2019/05/19 13:25
Great choices of hotels with fair prices. Love the ability to organize all of our lodging for a trip in one place. Easy to make modifications or cancel. We book way in advance to get better prices and more room choices. Ability to cancel saves on travel insurance prices since we do not have to include lodging in insured amount.
Excelente para viajar
by Victorsuarez08 on 2019/05/19 02:38
Siempre uso hoteles.com consigo muchas ofertas
Need to fix Rewards and bookings
by Cvreiu on 2019/05/19 01:35
When using app, the Rewards options and the Bookings option is not opening. When trying to refresh upcoming bookings, you get an error message “We could not retrieve your bookings. Please try again (3103)”. When trying to view “Rewards”, its not loading.
Easy process
by malibu-ske on 2019/05/19 00:26
App is easy to Maneuver. Have used many times
One of the best!
by Mommiroach on 2019/05/19 00:17
I am a pro traveler! I triple check prices. For NYC alone, Hotels.com deserves five stars. And if you need to cancel or change a reservation the customer service is excellent!! Happiness in an app. 💕
Barely Functional
by badseed42 on 2019/05/18 23:38
Can’t delete cancelled bookings. Doesn’t always show current bookings. Doesn’t connect to the maps application for easy setup and navigation.
Customer service?
by pphhhttt on 2019/05/18 23:10
Trying to change a booking and add a night. Get a message stating that I can’t do that online but customer service would be happy to help. Click on customer service for a phone number and get a message bookings can be managed online now with no phone number option included. I went out to a search engine to Hotels.com rather than the app, got to a customer service number and just went around in circles with the automated answering service instead of just being able to talk to someone. Your customer service is woefully lacking.
hotel price is not competitive anymore
by kiddo cherry on 2019/05/18 19:11
even with secret price, agoda still cheaper
Love this app...
by Clean6972 on 2019/05/18 17:37
Great app
APP doesn't stay current
by Seth0913 on 2019/05/18 15:13
I have cancellations that are still showing under bookings but the reservations I've made since then are still not showing up. Very aggravating!
Print Receipt?
by Texas Bigfoot84 on 2019/05/18 15:10
Overall the app is not the most user friendly. Paperless is great but I need to print out a receipt to turn in to my employer with my experience report. That should be an easy option but I can’t figure out how to do it?
Hotels finder
by IncSys on 2019/05/18 13:23
Overall a very good app to find places to stay. A few glitches, but easy to navigate. Needs a “laundry” filter to help find places that have laundry services.
Saved a bunch!
by Quetzal6e on 2019/05/18 00:48
I just $400+ on a three night booking in NYC. It was super easy to use the app. Much better than Trivago, Kayak and others
Easy
by Gmarcf on 2019/05/17 20:34
Always easy to book , plus love that this site keeps where we have stayed before, this helps a lot
Cumbersome to navigate
by Smothmit on 2019/05/17 16:19
Very hard to get a receipt
App is like a scam
by 정은아354 on 2019/05/17 15:29
I was about to redeem my reward because I have spent 10 night and earned a free night. During the checkout it refreshed the page. I had to enter my credit card info again. There was no confirmation page, and I learned to know that I paid in full with my credit card instead of only the tax. During the refresh, the app I select use of my reward credit, and changed to credit card payment. Wanted to cancel right away and book with my point. But then I get nothing. The deal was unrefundable! Please be aware!
Free night is awesome!!
by Boston LXC Mom on 2019/05/17 11:35
Get the best rate around and I love the free night after 10 nights!!! I have reserved my free night and was happy to learn I could redeem at a comparable property as I had reserved in the past vs a cheap-o place. Recently I could have gotten a very similar rate directly from the property but wouldn’t get the nights counted towards my 10, so chose the Hotels.com option!! I also recently had to cancel a “non-refundable” reservation bc the hotel lost power! Yikes!! I found another reservation ASAP and Hotels.com understood the unusual circumstances and refunded. (I think they understandably confirmed w the hotel in the dark...) Thanks!!
Great App
by Loyal Madd Customer on 2019/05/17 01:14
I love this app
WHY do I keep losing my Free nights?!!
by ExhibitorA on 2019/05/17 00:04
This happened to me once before and it just happened again: I chose to use a free night, and then had to go to my iPhone notes to grab my paypal password. When I came back to the site to finish my booking, my free night was GONE!! Two free nights have disappeared. This is very annoying...and unacceptable!
Unsatisfied customer
by genie o on 2019/05/16 23:16
This is the worst way ever to book a room. I spent nearly 3 hours on hold. You can’t ever get anyone to help you. I have tried to contact the corporate office. Everyone who answers the phone is in a different country. All they want to do is transfer you to another department so you can sit longer on hold and still receive no help.
Horrible
by Ed-chase on 2019/05/16 21:01
Horrible
Get it together
by IBSquire on 2019/05/16 20:02
It sucked! Kept popping me off almost went to a different site
Mike Mickelwait
by CaptMike7545 on 2019/05/16 19:38
Really ment 5 star
So easy!!
by A.E.V. on 2019/05/16 17:10
The savings are real, so easy and quick!! Best hotel app out there!! Abel V.
Fast, easy, convenient!
by jjbiss on 2019/05/16 16:38
I use this app a lot.
Fishy app and service
by ada344 on 2019/05/16 16:10
Booked the hotel thru their app. Received confirmation numbers, 10 mins later received a message said all rooms are fully booked. Unable to get full refund back, due to their system failure. The hotel personnel refused to refund whatsoever even though this is their fault. I will never used this app again..EVER.
Phone number not detectable
by Stephieperk on 2019/05/16 15:04
I want to cancel a booking and this app shows the phone number of hotel I booked but not Hotels.com “priority customer number” that the app says to call.
Feedback: Great app
by jtjdt on 2019/05/16 09:37
Please make it so saved locations sync across devices. Please make it easier to update email information from within the app. Thanks!
Hotels.com
by taravaught11 on 2019/05/16 07:28
Love it
Love this app!
by Gaywhiteoprah on 2019/05/16 07:16
Super easy. Also I love their commercials. Especially the guy Gary in his underwear. They should bring him back again!
Best
by Darren.park77 on 2019/05/16 05:47
Good
Great service
by shondool on 2019/05/16 04:55
Easy to use
Mr T. Summerville
by T.Summerville on 2019/05/16 02:49
I honestly love this app because I have to book hotels a lot , an hotel.com gives me Fantastic deals . and gives me a free nite after 10 hotel stays . However Today which is Wednesday May 15,2016 I was on the phone inquiring about my Rewards , and I Promise you this was The longest DELAY IVE EVER EXPERIENCE IN MY LIFE !!!! I was turned over to several agents for a PERIOD OF ONE HOUR AN FORTY SIX MINUTES Before I actually spoke with a GOLD TEAM AGENT and now I’m making a formal complaint . Because I never experienced This EVER with ANYONE !!! HOLD FOR MERLY Two hours .
Biggest Hassle Ever
by Educate Me on 2019/05/15 17:33
This site is unbelievably user UN-friendly. It took me over an hour to get it to work properly. I then downloaded the App, which was better. But using the site on my iPad was a nightmare.
Hotels.com
by mazxe on 2019/05/15 17:32
I can’t understand why the activity page does not update when you book a hotel thru this app. Also it doesn’t update when manually entered. Not good...when you the incentives are to book rooms.
Rewards system
by k8emohawk on 2019/05/15 13:09
I’ve found amazing hotels through the app, but Hotels.com is not transparent with their rewards system. I had a 5% off coupon banner at the bottom of my app which I applied to my reservation for a $5 and some change savings. I thought it was the cherry on top. Instead it turns out that by using this coupon of $5, you forfeit the collection of a one night stay towards your free night. They make this entirely clear as soon as you book your non-refundable reservation. Buyer beware!! They will of course direct you the terms and conditions document that I’m sure is read by less than 1% of consumers.
Needs improvement
by a8750 on 2019/05/15 07:54
When I’m traveling I can’t see my messages from the property.
False information.
by guineapig97 on 2018/04/24 00:16
I am 20 years old so booking a hotel is quite difficult since most places you have to be 21+. I like how in this app it tells you the min booking age. I go to book a 18+ hotel, everything is paid for, I drive 10 hours to the hotel, go to go check in and the min check in age is actually 21+ when it clearly stated on the app it’s 18+. I call customer support and it took 3 hours. The rep said he couldn’t find anything. I only talked to this guy maybe 30 mins out of the whole 3 hours. The rest of the time I was on hold. During this time I had time to drive around, get a coffee, look up another hotel that was walking distance of the one that I couldn’t check in to, call them and ask if they take 20 year olds, got it confirmed, and was still on hold. The guy said he couldn’t find one thing. So I told him I found something and that took forever to book. I check in to the hotel and the woman behind the desk says the same guy I worked with was not professional with her either and kept making her hold too! He told me there was only 1 room available, which happened to be a downgrade of what I had booked before. But when I go on the app to see what was available there was a room equal value to what I had originally purchased. So I wonder if he lied to me or if the app did again. Regardless I will never use this horrible garbage app again.
Thanking God for this Hampton Inn
by Pinky panther 1222 on 2018/03/31 17:30
Traveling from Hattiesburg from burying my sister in family cemetery I fell asleep and hit car I was trailing. My car was badly damaged and not drivable. I checked into hotel located across the highway to save money as I am not sure how long repairs will take and I can head home to Chicago. Horrible experience at that first hotel lead me to cross the highway to Hampton Inn. I was extremely depressed and feeling all was lost. From the exact moment I entered the lobby a claim came over me that frankly took me aback. Everyone here have been friendly, welcoming, and Genuinely happy to be of assistance. My insurance have not made one effort to expedite my claim therefore I have to extend my stay. Very clean, and professional. I have not had one negative experience here. God placed me here to center my soul and I have done just that! I love this hotel and the staff. Before I am done I will have paid more than a mortgage payment but it is well worth the expense. Hats off to everyone for claiming my soul so that I can deal with my insurance nightmare! They have literally saved my life.
Run
by yook on 2018/04/25 14:29
Trying to talk to customer service has been the worst experience I’ve ever had with a company. I called in four separate times because twice the agent hung up on me when they didn’t understand my question instead of just telling me they didn’t know, after taking several minutes for me to have to spell out my email. The third time the girl had someone in the background telling her how to reply to me (I’m assuming she was in training) but then she said she needed my user ID, and when I asked where I could find that on either the app or website they couldn’t tell me. I said “okay, well that’s no problem but can you just tell me if it’s possible to get instant gold status like you advertise online?” I was told they could not answer that question for security reasons...lol!!! The fourth time I called and asked how to get instant gold status the guy responded with variations of “Do you need to book a hotel?” ????? Will never book another hotel through this company because I can only imagine the nightmare of calling in if something went wrong. Do yourself a huge favor and book through the major chains’ apps, as they will always be cheaper. The only way apps like this or Expedia is cheaper is on local, non-chain places.
Horrible
by Daykd90 on 2018/12/12 03:23
I had reserved a room for 2 nights, just in case I needed the 2nd night. It is currently 10 days until check in. Tried to modify it on the website, I couldn’t because there was no room available. Umm, what? Called and I talked to someone. She stated that there were no rooms available to make the change. I wasn’t trying to add a room or a night. I was trying to get rid of one. She offered to call the hotel to see if they could modify the reservation. She came back on the line to tell me that they were unable to change it. Something wasn’t sitting right. She kept wanting me to either change hotels or cancel my entire reservation. I ended up calling the hotel directly and spoke to the same woman that the woman from hotels spoke to. She immediately told me that there were rooms available and that she could have changed the status. I ended up directly booking with the hotel, for less money than through hotels, and canceling my booking through hotels. I’m sorry, but I am not going to pay an extra $250 because hotels didn’t want to help. Awful customer service!!!! Will not be using again!
Update the App
by A/V Tech Guy on 2019/01/20 21:53
You want people to right reviews as you request them quite frequently. It would be nice if the App does not reset in the middle of writing a review. I I leave the app to check a picture or to get/confirm a detail on my review everything O types and even the selections I made are all gone. This is very irritating and makes people not want to start over. You are actually causing people to not want to leave a review because all the details they have typed are lost. What happens when your 99% done giving a ton of detail and some one called you. All your hard work is now gone. Fixing this EXTREMELY IRRITATING problem should be addressed immediately. I even tried to make a review during down town when waiting to board, sitting on a train, etc and it would be nice for my info to remain so that I can review and continue later. Again everything disappears you really have to fix this problem. Trust me your rate of receiving reviews will go up substantially!!!
Great app, but changing booking could be made easier.
by FariMoni on 2018/04/11 16:51
Great app. Easy to use. My only complaint is that if you want to change your booking to a different hotel, you can’t do it online - even if you have a fully refundable booking. My experience was I was required to call customer service. When I called, for the new hotel I wanted to book they were showing a substantially higher rate than what I was seeing on the app. So I opted to do it myself online by just canceling the original booking and re-booking it at the better rate. It would be easier if I could just have an option to change my booking without all the machinations of cancellation and rebooking. If I must call customer service, then surely they should offer me the same prices that I see online, not higher prices. Anyway, apart from that, great app!
Customer service.......
by facefive on 2018/05/18 18:01
As of right now I am very frustrated with the app. I have signed up, reserved a hotel, I have a confirmation number, and everything I need. However, when I try to login to the app, it won’t let me. I have tried every possible email or password it could possibly be, and none of them work. Including the one I booked my room with. It has somehow magically disappeared. I can however type in my last name, and confirmation number, and everything pops up. But even in that area, I cannot find any information as to what they have me signed in under. After looking through all of the options trying to figure this out, I found the customer service section. It is an absolute waste of time. There is no where I can find that will give me a place to either email, or a phone number to call, and speak with someone. So as of right now, I am going to give this one star because I need customer service and apparently I can’t get it. Other than that, the booking went smooth.
Unfortunately
by OrrinHH on 2019/02/28 15:44
From: Orrin Hunt-Haynes The last hotel I stay in was in Madison, Wisconsin called the Red Roof in I tried to leave a review it was the worst place I have ever stayed at very unpleasant experience very big crack in the bottom of the door way and it was very cold in the place because the heat didn’t work right, there was a stain on covers when I got there I asked them to change the room they lied and told me the was book but I seen Available rooms because The way the Place set up as you walk past each room you can see If the rooms are occupied because the available rooms have the window Curtains wide open all night until next day I asked for a better room twice and the manager got upset and unprofessional by say I don’t know what you want us to do then walked off.
Never again
by 486327846 on 2019/02/13 00:10
The lack of customer service I received was horrendous. I booked a hotel and chose the "pay at hotel" option. The fine print on this site was I would be charged the day I checked into my hotel, which was going to cost me $233 a night not including their taxes or fees. I went ahead and booked it, was excited and had it all planned out. 3 days before my check in, I got charged $233. This put my account NEGATIVE OVER $200 b/c I didn't have the funds in there yet! I called cust. service to see what happened and the Rep told me since it was V-day weekend it was charged 72 hours early? That was NOT disclosed or on the page. She pretty much told me too bad so sad and when I was trying to figure out a solution b/c I literally did not have the funds in my account and they charged my card without authorization for that certain date. She kept interrupting and talking over me saying "I'll cancel your booking I'll cancel your booking." THERES NO REFUNDS WHEN YOU CANCEL ANYWAYS! Will never use again. They mess up, they don't help. You're SOL.
Slipping backwards
by Tntoofore on 2018/07/15 19:25
Have used this app in past with better results. Latest attempt found it reasonably easy to book and pay with Apple Pay, BUT, was unable to transfer the reservation ‘card’ into wallet even with multiple attempts. Called and was told it was because I hadn’t signed into app. (No problems in past and doubt I was signed in then.) Had reservation cancelled (As suggested) and rebooked after signing in, as suggested. Still unable to make transfer. So, now have part of reservations for upcoming trip in Wallet and part not, essentially defeating purpose of Wallet. Further, some of previous trip stays are in old results, but most not. Of reservations for upcoming trip made previously, none were listed in the app. When searched for, got very erratic results. It appears the app has been improved to the point it’s no good anymore.
Frustrating
by gshdjdkdjbdhxndkkdbva on 2018/07/08 19:56
Pricing is higher than actual hotel listing and other listings on web. So the “free nights” that are part of the your rewards is being paid for over the ten bookings. I find that very disappointing. There is no filter for two beds. Just two people so every time I go to a hotel I have to continue to click and search to make sure I’m getting a room with two beds. Every time you click on a hotel to look At the details and then inevitably go back to map because it isn’t what you need the map reloads. Making it very difficult to differentiate the hotels already looked at to those that you haven’t. If I focus on on an area it should stay in that area.
Search is bogus
by Drgrasso on 2018/12/10 04:35
I spend a bunch of time in upstate and downstate New York. I use hotels because I like getting the free night every ten. And they keep me loyal because of it. But when I do a search on the app and find hotels, I am noticing I do not always get shown ALL of the possible hotels available. However, when I perform a google query for hotels near the same landmark, many more options appear. Then I think well they are just not listed on hotels. But then when I look, there it is along with all the others. And when I click through google on the hotels option, it brings me to my date and time for a closer hotel than the one I got handed when I did the search through the hotels app. Then stupid me I book it at hotels even though they did me wrong. This is the last time. If I get burned again, I am using my free night I earned and ditching hotels forever.
So Easy
by Mackabee73 on 2018/09/08 17:32
Used this app 4 times in the span of a couple weeks. Once for my bachelorette party, wedding night, and an impromptu stay post-honeymoon. The fourth was me booking a hotel room for my sister in the limo bus on the way to the wedding because she decided she wasn’t going to want to drive home. So easy to find the best price for the kind of stay you’re looking for whether it’s just a quick place to sleep, or looking for more of a luxury experience. The more you book the more you earn in points too so definitely would recommend for people who travel often, I’ve probably saved hundreds just in the last couple weeks. Love this app.
Horrendous - PLEASE work with other travel companies!
by pyt17587 on 2018/06/12 21:43
1) They don’t bother to tell you that when you book a flight + hotel package that you will not get *any* rewards (I only learned this after FOUR calls totally nearly two hours of my time!). 2) All of the customer service reps that I’ve spoken to in the last year have *extremely* thick accents, making it difficult to understand what they are saying. 3) If they don’t want to speak with you anymore they will put you on hold for exceptionally long periods of time (there is no sound or background music but you are still on hold). As an “insider” revealed to me, This is because it is documented when they disconnect the call but it is not documented when you disconnect the call, so it they are just trying to get you to hang up. If you wait long enough, though, they will eventually hang up on you. 4) One manager was very nasty. While I was asking him a question about why my rewards had not been applied he said We can talk about this until the middle of next week but it won’t change the outcome.” We had been speaking for less than a minute so he onviously uses that line all the time. That’s the kind of absolutely terrible customer service that you can look forward to. Account deactivated; app deleted. Deuces!
Awesome information for international trip
by KmlaR on 2018/06/08 03:36
My husband and I are traveling to Japan this summer. Needed 4 separate hotels as we are traveling around. I found just what I wanted with the information the app provided about room size, fridges in rooms, English speaking front desk, breakfast, and laundry availability. Easily switched from info to map view so I could find something close to train stations. Once I picked the hotels I wanted booking was a breeze. They say it takes 2 minutes to book and they’re spot on! Even found great bargains once I unlocked special prices by logging into my account on the app. Would recommend to anyone who travels in the US or abroad.
Night mare
by night matr on 2018/04/14 03:46
I booked hotels in this site before and had no problems so I get a email saying that I unlocked special prices so when I look at the hotels I find this one that was 67 a night so I book the hotel I drive hours too get to the hotel with my children for a weekend out for my daughters birthday. So when I get to the hotel to check they tell my the price was a lot more than what it was so the hotel tell me to call hotel so when I do they try telling me that was incorrect and that the price was 270. I was on the phone for 2 hours all for them to say sorry but didn't wanna help with the mistake they made. Never again
Great for basic functionality, but issues with chat
by brydave on 2019/03/06 01:17
Booking and cancelling is easy, but trying to chat with their (very friendly and helpful) support team was difficult. When I left the app to check my confirmation number in my email everything reset and I lost my chat progress. After I went through the process of connecting to another support agent (with my confirmation numbered copied), I couldn’t paste it in the chat box. Also, sometimes the message box wouldn’t let me type anything, so I would have to hide the keyboard and reopen it to reply to a message. The main things I do in the app performed well, but when you already need support, every other little bump in the road seems 100x more annoying.
Too many hotels show up, but can’t be booked
by One in need of help! on 2017/10/18 21:27
The option for a review pops up after it literally took 1.5 hours to book a room. I was looking for a 3 Star hotel with at least 4+ rating. The app showed dozens that fit, close enough for me to take it. However it kept saying that this room was no longer available. But when I would redo the search, the same not available hotels would pop up again. I have used this app dozens of times a year for the last 6 years, but in the last 3 months, something has changed and it’s very frustrating.
Pictures
by freight dont wait on 2018/08/16 01:54
To start off, the price savings on this app are ridiculous! I literally saved $160 on here compared to the website. I was comparing the prices right next to each other on my phone. BUT, I wish they would fix their pictures. I had to go to Hyatt’s website to look at pictures of the rooms because they seem to use the same pictures for almost every room. Example... The Presidential Suite (highest price) had the same picture as the Guest Room King (cheapest). It was a bit misleading but I was able to get on the website and overcome it. Other than the pictures, this app is amazing! I will definitely use it again.
Screwed up on iPad
by ddcpe on 2017/11/22 07:01
Booking interface is fine but after you are booked it's total CRAP! Open the homepage on login and tap the drop down list. Tapping every option pops up the same message about cancellation, including customer service option! Nothing opens anything but this same dumb message. Opened my reservation and all the info comes up in windows (not Windows) spread across several pages left to right. A map of location is there but it doesn't pop up on tapping, it's not interactive. Right now I am typing this in a window that scrolls down auto but cuts off the line I am typing...dumb! Map should be interactive so I don't have to load the location in another app as the most important part of the booking is GETTING THERE!!
Making money off us using other booking sites
by Orgazmik Sunshine on 2018/01/13 07:51
I am in a hotel in Kissimmee Florida, I got a room for 2 nights (not impressed neither is my nose or my back) for $147. When I checked in I was told that the rooms were all booked and he didn’t know why he hotel still showed/booked a “vacant” room. I ended up seeing a slip from EXPEDIA totaling $125 with taxes and fees. Hmmm. I could have booked that if I for one second thought I needed to price check. So, a hotel booking service using other booking services to re-sell? $22 charge for using them PLUS I had to pay a “refundable” $50 deposit that I won’t get back until I check out. BS! I want the difference back, plus a room that isn’t outdated, dirty, falling apart and at least doesn’t smell like horrible chemicals and rotting things.
I hate this app!!!!!!!
by Lil J 2012 on 2018/02/02 21:58
You need to collect 10 nights to get 1 free night, which is fine. However, I have booked 3 different times staying 3 nights each time and never collected my “so called credits” to get my 1 free night. Called customer service and was told because I wasn’t signed in to the app, my nights don’t add up. Even though they have records of all my bookings. That was the first excuse for my first booking. Second excuse for my second booking, the hotel didn’t sign me in properly, so I don’t get credit for that stay either. Third excuse for third stay, customer service called and the computer made a mistake and the hotel didn’t have a room for me. So customer service found a different room for me. So, because I didn’t do my booking on the app, I don’t get credit for the stay. Bogus, bogus, bogus!!!!!!!!!!
I like the easy rewards program however...
by AnthonyRene69 on 2017/10/19 07:20
I travel abroad often in China and I like to book hotels the same day I need them. I often check in to find the hotel has not received my booking. It’s a hassle and it happens frequently. Engineering this is a major fail. In terms of usability. Whenever I switch apps to look up credit card expire dates and cut and paste- the app refreshes as soon as you exit instead which forces you to redo the last search. Why cant the app store the expire date or at least store the reservation info when come back to paste the expire date into the form? UX team: Fix this ASAP.
It’s good!
by Topn4Life on 2017/09/29 12:55
Pros: Good prices, user friendly app, ratings are pretty accurate. Cons: I wish it would give you all the hotels in the specific city you select, and then ask if you would like to see hotels in surrounding cities. Unfortunately, this is very frustrating, especially when you’re new to the city and unsure about the distant between your hotel and your destination. Give me the option to select the surrounding cities for pricing. Stop intermixing them because it is very confusing. I booked a hotel that looked close to my destination and it ended up being 30 minutes away. Hence, I was very late to my destination.
Sign in and account issues
by Kyler Schmidt 15 on 2019/01/24 16:37
I have been trying to sign in for over two hours through the mobile app and will not let me. I finally had to go on to my laptop and secure a booking and I reset my password. After doing all of that I then went back to the app several times trying to sign in and it still tells me it does not recognize me email or password. Your team needs to make the mobile sign in easier like it is on the computer through email and not just the facebook option on the mobile app.
Great App
by Toomy Traveler on 2018/07/29 04:46
1. Simple, easy, intuitive interface 2. Easy to use filters 3. Filters options surpass other apps 4. Enables user to user to search an area vs only a specific city or town which is helpful when price is a consideration 5. helpful, receptive, and available help desk that actually listens to the end user and wants to user a positive experience...I actually had them make a bad situation right by making sure they did a spot inspection at a property and they gave me a credit to use in the future which was a very fair amount based on the issues.
False information on site
by Leroy2016 on 2019/02/06 02:17
I tried to book a king bed at Hotel Preston. Your site showed one left on the app. Actually it still shows one left in the app. However, I completed all of the reservation information just to find that the room is not available. How can that be? That’s false advertising at its best. I just checked again and the app still states there is one king room available during our requested dates. Now I’ve had to pay more money for two beds rather than the king I was requesting. I’ve been a loyal customer for over a year and I can promise. You won’t be my first choice when booking our next four scheduled trips again.
Worst customer service ever.
by lilcas17 on 2018/11/24 07:27
I have been using. This app forever, lately it’s been glitching out. Tried to book a room and they charged my card twice and didn’t book a room. I get it, glitches hope , but when I called customer service “Michelle” was not helpful. She just kept reading a script saying I’m not seeing a reservation even though I had already explained I didn’t have one however my card was charged twice. She wouldn’t book the room and said she couldn’t refund my money since I didn’t have a reservation despite me giving her the transaction numbers from my card. She just get talking over me and explained that she could keep running the card, and I wouldn’t do that since I paid twice!!! I will be calling my bank Monday and alerting the BBB of fraud.
Customer Service for Rewards is Terrible.
by Rewards my butt on 2018/11/15 00:11
Cancelling our account because the rewards application failed over and over. I even got notifications that I earned a free night like I am signed up. However I Can’t apply it because I’m not signed up. Customer service says there’s nothing they can do about it. Sign up again, over 20 nights, nothing free- before giving up, I call customer service and she actually says ok well it’s your choice see ya. She didn’t even try to apologize. Didn’t even offer to try to make it up. Again, Not sorry, what can we do to make it right, nothing.
The only way to go
by dont leave home without it on 2018/07/12 14:36
It’s like money in the bank. Every time you complete a booking, that night goes in to figure your average spent. After 10 nights, that average equals a free night. The more you spend, the better your average and then use it for a free night. If you ever have a problem because the hotel has overbooked, just call them up and they will help you to find another room. There is also a Pay now or pay later option that is so useful. If you don’t have the money yet to pay, then at least you can still lock it in so that you have the peace of mind that you have a room. You can always cancel the room if change your mind. The rates are always cheaper than if you book direct with the hotel... You can search for a specific hotel or something close to a certain address...or you can search by map and see them all and how much they cost. It’s wonderful.
Sorry customer service and untrustworthy app
by RN1026 on 2019/01/23 01:31
Booked a 2 night stay. Everything on the app said it had a fridge and microwave in the room. Got to the room and found out that it didn’t because that was an extra charge. Call customer service and no matter what I said about the app screens their web session thing said no mistakes was made on their end. Oh really!? So just because the banner on the top of the screen says I’m getting a room with a fridge and microwave it’s not your screwup when that’s not what I get? Well thanks for not upgrading my stay or finding me a place that had a fridge and microwave. I’ll be booking my stays with someone else from now on. I work out of town 364 days a year. If you don’t care about your patrons than I hope you close down.
Not happy
by fjfjdhrjfndd on 2018/10/22 23:05
I have booked several nights over the last few years and was almost to the point of receiving a free night. I was notified that if my points weren’t used by a certain date then they would be lost. As a person who doesn’t get to travel at the drop of a hat, I wasn’t able to use them in any way by the deadline. While I understand the policy, there should be some provision for people who don’t travel as much for whatever reason. Therefore this app has been of zero benefit to me while making you guys money off my travel. I am not asking for anything, but I will NOT be using you again. Serves me no purpose to go through you so you can benefit when I don’t. If there was less than one star I would wholeheartedly give it to you. Good day.
Be Aware -not necessarily lowest price
by TomsMom92 on 2018/09/02 19:18
I have used this app for quite a while and have just become aware that they do not necessarily charge the lowest available rate at time of stay and do not adjust the amount prepaid unless you tell them before your stay. I trusted that they were giving the lowest price available at time of stay but that isn’t the case. The hotel erringly billed me for a stay I had reserved/paid for months before. The difference in what the hotel actually charged and the amount I had paid thru this app was $108. I called and was told they do not match the lower price unless you tell them before you arrive. Nice, huh? Deeply disappointed in this company. PLEASE BE AWARE and recheck prices before you go.
Thought I got ripped off but I got comped a free room
by Hdhffjffjjkkll on 2018/06/18 20:26
I arrived in Italy, lost and low key trying to stay calm. I arrive at my reservation and the door was locked. So I found a new place to stay and while I was at my new place a representative called me and said they were trying to reach me all day because my hotel I had originally booked was undergoing emergency maintenance. I told them I had to get a new room but I still needed a place to stay the day after that. They called back and comped me a free room and set me up with a different hotel reservation! Saved my life!
Great service, except 1 thing...
by Rufus1051 on 2018/12/21 19:23
Very convenient, especially from smartphone app, except when you book reservations, app doesn’t update & allow user to access confirmation info for several to many hours. This is a longstanding problem that I’ve complained about before. Also, when your “on file” credit card expires, app won’t allow you to provide new number, the only option for this being the internet, with the navigation process to do this cumbersome on a computer & next to impossible via a smartphone internet app!
Consistent, easy and savings real
by srh63 on 2017/12/23 14:56
Been using this app a long time. Because I have never been able to consistently use a single chain due to where I travel (such as Marriott) to collect points, this site is great. For every ten nights, you get a free night. Choices are almost as wide as any hotel, motel and even inns and bed and breakfasts, available in a location are on the list. When you redeem the night, you get the average of what you spent over the previous ten nights. Easy and fair and no restrictions.
The best & worst of apps
by Tarmaak on 2017/10/02 14:36
When this app works, it is seamless and fantastic. When it doesn’t, it is a nightmare. I have had multiple bad experiences recently when they had booked a hotel that was already sold out. When you get there, you cannot get a room and you have the lowest priority because it’s through a third party. They need to get that aspect of their service improved greatly. When it does work, it is excellent. You get great options and you can shop for comparable hotels easily.
Very easy
by Fenderboy6969 on 2018/02/02 17:23
I have made several bookings on this site. My bookings have had zero complications- every arrival was speedy. I’ve also had two cancellations which have been job related, last minute changes made to my work schedule. I’ve paid through Paypal and received total refunds back into my checking acct within 24 hours. I trust the info, as far as lowest price etc, as I’ve used other sites to search all the options. Saves me time to use the app- learned it’s very reliable
Awesome service and staff!
by Rjainster on 2017/12/30 14:09
The place is clean and everything works just fine as you would expect at the quality hotel like this. However, the staff here exceptionally well trained and kind and professional. Jaime is who we really look forward to see in the dining area whenever we have their buffet breakfast. He takes Service and hospitality and kindness and delivers it with a love that is the most valuable way to start your day. We come for a conference that is in the hotel next-door but we prefer staying here.
Nope.
by Chanty7 on 2018/05/05 11:20
This app screwed me over and I have to jump through hoops to fix it. Tried booking a room and it told me the room wasn’t available, so i booked a new room. And now I’ve been charged for both. I’m out of the country so I cannot call and there’s basically no other way to get any sort of customer service. Somehow managed to find a “chat” with them, and they are now telling me it’s up to the hotel whether or not I can cancel the first booking. Still waiting to hear. But meanwhile the money is out of my account while I’m traveling and needing these funds. You guys need a better way to get a hold of customer service for travelers. This is ridiculous. Your app glitched out.
BEWARE smoking room rates
by KeithJOlsen on 2018/01/12 13:16
This app worked well and I didn't have any problems until I got there and found out that I had a smoking room. Nowhere was it apparent that the rate it was selling me was for a smoking room. This in information that should be eliminated with a simple button at the Very beginning. "Do you want a smoking room. Yes/No" Then your reservation information should have this information highlighted, on its own line. A person shouldn't have to search all the fine print to find this out. All of the other booking information is easily identifiable, but this piece is very important and not given the proper weight.
Failed Disclosure
by GinaLynn11 on 2019/01/24 03:30
While many reservations offer free cancellations, they fail to explain any changes or modifications require a complete void of the initial payment and a rebooking which is often a much higher price due to dates being closer to the travel time. I asked to just take off the last day of my 3 day booking so we could only stay 2 nights instead of 3 and instead of being to keep my initial reservation for the first two nights, they stated they had to cancel the entire purchase and charge me an additional 150 dollars for only two nights because the prices went up. This prevents any changes from being made regardless of free of cancellation. BEWARE.
Not bad at all!
by greyforever on 2018/12/03 11:50
Centrally located. Lots of ethnic restaurants around. Large shopping place, Century Mall, big and small breakfast and drinking places. Transportation (local) friendly. The staff friendly enough. Drawback is there is not much help to get to your room. Room is very basic but very clean. No room phone but there is one in every elevator area to call desk if you need anything. There is a coffee shop in the hotel also available and serves food all day. For the secret price, hey! Its not bad at all!🙃PS. Bedsheets clean so are the towels! Another bonus for the price! Noise? What do you expect, its in the city center!
Convenient and accurate
by Definitely NOT a guest on 2019/02/15 02:57
This app makes it easy to navigate around by list and by map to find the right hotel in the area I'm looking. It keeps old searches, which makes it easy for me to come back at a later date to finish looking through the local hotels. I've found that the information listed on the app has matched every hotel I've stayed at using the app, which makes it easy to trust if I have specific needs for any specific trip.
It’s alright for the price
by de-:4 on 2018/10/06 22:25
I can’t really complain that much as it is less than 25 minutes to Charlotte or Ballantyne the more exciting places. The price is alright. No cleaning for 14 days. So you kinda have to clean a little bit. No plates, no cups no saucepans. The nearest Walmart is only 11 minutes away. Elevation church is just opposite the hotel so you can walk there. It’s right on the highway so directions are confusing sometimes. Not as easy as you think even with GPS. Sometimes there’s some noise but it dies out. If you have a dog, welcome! The Landry machines and dryers use credit cards.
Very buggy and could use a lot of work
by Knick-kname on 2018/06/17 21:01
I hate when sites tell me how many people are looking at this and how many have been booked in the last 24 hours. Seems like cheesy pressure tactics that turn people off. Maybe just me but I do things my way thank you very much. They all do it and should stop now. Whoever stops doing it will get more market share bc it's annoying as heck The app has not improved in a while. Getting buggy and unstable And slow.
Excellent all around
by usageguy on 2017/10/06 16:46
This app is extremely easy to use. I have been traveling a lot for work lately and have stopped using the hotel chains' own sites because of frequent glitches. On those occasions when I have checked, I haven't found any better deals I've missed. Very easy to check reviews, too. My only complaint with the app is that there doesn't seem to be a way to view a map with multiple hotels on it, to compare locations.
It’s ok app for what it does, could be better
by Crimsonkitten92 on 2018/07/13 04:18
My biggest issue, is the fact that every time I went to look on the map viewing list, it would reset to a weird specific location. It wouldn’t go right back to where I had the map before. So that was a lot of juggling to figure out what specific area I wanted, while trying to siphon through different hotels. I had to grab a extra device to search and try to figure it out. I wish it had more descriptive amenities such as “whirlpool” or “free breakfast buffet” grab an go isn’t my ideal for continental, but it’s nice to have nonetheless .
Days Inn
by Fily Fil on 2017/11/12 22:08
Hotel front desk is not friendly. I ask her which would be the best area for me to park to be closest to my room and it appears she was in a hurry and just pointed to a direction. Of course the room was on the other side of the hotel away from where she pointed. then I attempted to call them because the television was not working and no answer after four attempts. I also had a group of individuals hanging out in front of my door smoking which was no help to my asthma.
Rating Trends
2313,1091,962,0,2093,0,2228,0,0,0,4589,0,0,3492,1251,1179,1112,1134,1243,1282,1483,1317,1231,1148,678,1850,1267,0,2592,1220,0,2305,0,2441,0,2745,1444,0,1749,1080,0,2334,1303,0,2285,1253,634,0,0,3923,995,1088,1096,1168,1260,1240,1247,979,929,1142,1214,1118,1140,1170,1046,0,2039,1085,0,2288,0,2220,0,2083,0,2280,1156,1165,1023,1017,0,2257,0,2378,1161,0,2294,0,0,3736
All Versions
4.0
806,391 total
 5
667,277
 4
97,190
 3
19,199
 2
5,720
 1
17,005
Current Version (10.4)
5.0
766,152 total
 5
650,782
 4
92,981
 3
15,973
 2
2,335
 1
4,081
Version History
More...
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Search Visibility
App name
Hotels.com: Book your hotel
Description
Save 5% on select hotels when you book on the app with code MOB5 or Collect 10 nights and get 1 night free* with Hotels.com Rewards™ From last minute getaways to your summer vacation plans, our app is the best place to book your perfect place to stay. Why you ask? GET GREAT DEALS • Get instant savings on select hotels by unlocking Secret Prices on the app • Get notifications for coupons and sales sent directly to your phone • Use our “Tonight’s Local Deals” feature for last minute bookings FIND THE PERFECT PLACE • Discover properties with our in-depth sort and filter options • Our map view shows you the hotel location at a glance • Select popular landmarks to find hotels nearby • Save your favorite hotels to compare between features & prices EASY BOOKING • Choose when to pay - either when you book or when you stay at the hotel • Save your payment details for secure bookings & fast reservations • Pay with Apple Pay POST BOOKING • Get access to our NEW TravelGuides after booking! • Use Siri Shortcuts to quickly access your reservation details • Get notifications to confirm your booking and for check-in The Hotels.com app uses information for analytics, personalization, and advertising. By downloading our app, you agree to our privacy and cookies policies. https://hotels.com/customer_care/privacy.html. *The maximum value of your free night is the average daily rate of your ten nights. Your free night does not include taxes and fees. Account Summary Balance updates after stay has been completed. MOB5 Terms & Conditions: Use this coupon to get 5% off the price of your booking at a participating Best Price Guarantee hotel when you book on the Hotels.com app and stay between 1 and 28 nights. You can’t collect or redeem Hotels.com Rewards nights when you use this coupon. You must pay for your stay when you make the booking. The discount only applies to the first room in the booking. The discount doesn’t apply to any taxes, fees or additional costs. To use this coupon, you must be over 18 years old. Bookings are subject to availability and the hotel’s terms and conditions. This coupon can’t be used for: Package bookings, Bookings made through Group Travel Services, Bookings at non-participating hotels, or Bookings made prior to receipt of this coupon. Go to http://www.hotels.com/page/hotel-exclusions/ for a list of non-participating hotels. Participating hotels are subject to change at any time. This coupon is only valid for a limited number of bookings made by all customers using this coupon. You’ll be able to check that it’s still valid before completing a booking. There’s a limit of one coupon per booking. This coupon can be combined with discounted prices on Hotels.com. It cannot however be used in conjunction with any other promotion on Hotels.com, whether offered by a third party or otherwise. You can’t apply this coupon to taxes, fees, or charges including, without limitation, extra guests, phone calls, cancellation fees, parking, or other charges. You must pay these charges when you make your booking, or directly at the hotel. You can’t redeem this coupon for cash, and it can’t be transferred or sold. It’s void where prohibited by law. Improper use of the coupon by you is prohibited and could be construed as fraud. We reserve the right to change or withdraw this offer at any time and to cancel any bookings made where the coupon has been used to make any speculative, false or fraudulent bookings or any bookings in anticipation of demand. Usual booking terms and conditions apply (see hotels.com/customer_care/terms_conditions.html) and all bookings are subject to availability. Hotels.com is the promoter of this offer. These terms and conditions are governed by and construed in accordance with the laws of the State of Washington.
Reyes
by mp3elflaco on 2019/05/24 22:40
Elvir
Ben Bland
by bohicaben on 2019/05/24 21:28
App wouldn’t except the credit card that I used in the past.
Hotel
by CJ Torres on 2019/05/24 20:06
Exelente aplicación,muy buen servicio y muy buen precio oculto.
Bad
by jamaldomani on 2019/05/24 18:19
They say you have coupon code to use toward your reservation but the coupons never work!!!! Prices are not the very best, customer service of no help!!
Awesome
by Fan of Dominos on 2019/05/24 17:17
I use the phone app. It’s great, very convenient and easy to use.
Bogus Deals
by letsid on 2019/05/24 15:02
I have uses hotels.com for 12 years. They send me emails offering discounts that are worthless. When I called to ask about their false offers I was told at the end of the conversation I would receive an email to rate their service. They knew I was very disappointed with them and didn’t send the email to rate the service. I will never use this app again.
My “go to” hotel booking spot!!
by DJANDJGREEN on 2019/05/24 14:53
I just love Hotels.com. I have been using this company for quite a while and have never had a problem with any bookings. I have called and was very impressed with the customer service representatives. They were friendly, helpful and polite. The app is very easy to understand and use. The free room is a fun bonus.
Difficult to use
by crazyccccyyy on 2019/05/24 11:38
Difficile
Deleting completed reservations
by loval346 on 2019/05/24 05:35
There should be a way to delete part or all of the record either based on time or locations
Terrible
by fuckoffwiththenicknameshit on 2019/05/24 05:26
Hotels.com advertises better deals with the app. I was on my computer and the app at the same time. The same room was $1200 more on the app than on the computer. False advertising is illegal where I come from. Even if it is legal here it is still unethical.
Hotel Visibility
by ShannGB on 2019/05/24 03:41
Hello, I wish the app had better visibility to hotels that are fully booked especially if I have already looked at them.
Awesome
by powell girls on 2019/05/24 03:30
Easy and informative. So glad I got this app. My daughter and I will be using it for volleyball games. Thanks Hotels.com.
Bookings and free nights
by Kadams333 on 2019/05/24 02:50
Bookings and free nights never display. I always have to go searching for them. It is really annoying because I never know if they are booked or not.
Love my free nights!
by Mammacucci on 2019/05/24 02:47
Love my free nights! They always come up just when I need them! It’s only like a 10% discount overall but it’s so nice to get a free room once in a while. I also like that it holds my info so it’s easy to make a quick reservation. I also had an issue once with a hotel that overbooked and hotels.com issued a refund without issue.
Awful
by dislike hotels.com on 2019/05/24 01:49
I have had to change or cancel reservations on multiple occasions only to have it not go through and I am still charged for the room.
5-star
by Taotaco on 2019/05/24 01:02
My go-to app for domestic and international trips.
BTrug
by ht d on 2019/05/23 19:49
Xcode
First time user
by Cknight12 on 2019/05/23 19:44
Super user friendly, made my trip to Duluth, MN. extremely easy and enjoyable.
horrible app experience
by gskorich on 2019/05/23 15:47
the mobile app keeps telling me i’m not online which obviously i am since i’m writing this review abs when i try to click the app support link i get a can not find error. who does your testing ? i think i could do a much better job. hmu
Bad customer service
by M133847 on 2019/05/23 15:24
I have booked a hotel and wanted to cancel it after 5 minutes, they would not do anything to try to get me the refund.
Hotel.com
by RandyLee123 on 2019/05/23 10:20
Have been using their ap and services for several years now and very pleased. Even a few times I had to cancel, no problems encountered.
So Far Amazing!!!
by Jkandbf on 2019/05/23 03:52
I hadn’t used Hotels before & was currently using Booking.com, but I have to honestly say Hotels definitely provides better services & the prices are way better. I haven’t been disappointed yet! The options on hotels are amazing and they have great listings & thank you so much for this incredible app, I will keep using it for future bookings for my travels and that I travel a lot 🤗
Does not update
by milton1976 on 2019/05/23 03:25
The app shows old data and seems to have issues updating
Make Sense of This
by lpool72 on 2019/05/23 02:16
Free cancellation but still had to pay for a room I didn’t stay in
Horrible Customer Service
by TiStrickland on 2019/05/23 01:48
Customer service is awful. If you take promotional coupon your stay will not count towards free nights. You are not guaranteed the room you reserve. I reserved a king and got two double beds. I give it 1 star because it won’t let you give zero stars.
Needs work
by Savy Shipper on 2019/05/22 23:06
Needs fine tuning. Using an IPhone when I enter my email address app drops to blank page after 3 characters. It takes putting in email in 3 times before allowing you to complete
Love this site
by Bratgirl67 on 2019/05/22 21:48
I booked a hotel through Expedia with a flight only to find out after wards of all the EXTRA fees for the room preventing me from staying another night so to such high cost now I get to stay at a beautiful hotel with a pool and a tub for a hole lot cheaper thank hotel .com
Random deletion of hotel dates on calendar
by Cj 1186 on 2019/05/22 14:59
I wish the search profiles can be more specific . I also get random alerts showing hotel dates have been cancelled when In fact they have not.
Stolen card
by jejeer19 on 2019/05/22 14:43
So if you choose to pay later it means they send your credit card info to the hotel you reserved and if your identity gets stolen they are not responsible never again using Hotels.com
Good functionality but follow up too cluttered
by Hammerdone on 2019/05/22 12:05
I do love Hotels.com. Use it EVERY WEEK. I HAVE A FEW GRIPES: 1. Confirmation emails are just too cluttered. Anyone arriving in a new city to get to their hotel needs only this info: Where is the hotel. Have I already paid. What room level do I have. The email links and ‘manage my bookings’ part of the app have links to maps that VERY often do not work, and have way too much small print and detail. Make it clear and simple.
Quick, easy and affordable booking
by JLAF0912 on 2019/05/22 03:23
Love booking on the app and getting those friendly invites by email for additional savings! Great customer service every time I call to confirm booking details.
Mr.Benito Fernandez
by 135458438;500/ on 2019/05/22 02:13
Excelent website, prices and customer service
Hotel gift card
by CBS SA on 2019/05/22 01:23
Trouble combining card
Easy Access
by Gus Fandango on 2019/05/22 01:01
Hotels.com is a great app that is quick and up to date with reviews. They’ve worked with me working on the road with on the fly changes and never a hassle.
Be careful
by anonandanon on 2019/05/21 22:26
Be very weary about booking any travel plans with this company. Hotels.com has the worst customer service I’ve ever had. Truly. No one has any power to resolve problems. I booked a hotel with credit card and gift card, and when I decided to cancel my booking as dates changed, I only received a refund on the credit card. No refund was ever received to the gift card. And despite pleas, tweets, calls, and chat messages, I couldn’t get them to resolve the problem.
Can’t get rid off this app
by coloringCK on 2019/05/21 20:01
This app popped up on my coloring page on my Bible coloring page and I can’t get rid of it. By now I’m so frustrated that I would never use this app! I’ve even tried downloading it and it just took me right to the ad page. I then tried to sign back up onto my original app and it just took me right back to the ad page. The Bible coloring app is my favorite and now it seems it’s totally lost to me. Why can’t you be like the other ad pages and have an X to close the ad? Believe me if I were looking for this kind of app I would definitely NOT use this one. Does anyone have any ideas?
Needs to work better when switching apps
by brick_jersey_johnny on 2019/05/21 16:33
If I have to switch apps while booking a room (I.e. going back and forth between banking app or texting — things I need to check when booking a room), i keep having to renter information on the checkout screen (names, special requests, coupon code, etc.). Very annoying.
Cute iMessage stickers
by Ria513323 on 2019/05/21 16:00
I don’t really do app reviews but I saw that I got cute stickers from this app I can use in iMessage and I love it. It kind of made my day.
Rewards don’t work
by Ryanperry36 on 2019/05/21 15:50
Rewards function of the app do not show up. Only works on the website.
I use this app all the time!
by DangerNacey on 2019/05/21 14:25
This is the only app I use and have been for years when booking hotels. I always tried to stay at Marriott’s for the rewards but that wasn’t always an option and with Hotels.com you get a free night every time you stay 10 and it gives you a credit for the average amount spent over the 10 stays.
Booking on line
by Wanda5585 on 2019/05/21 14:19
Booking on line is fast and easy.
Rewards bs
by Cafertsr on 2019/05/21 12:17
I have had two free nights for months and they will not allow me to redeem them. What a scam!!
Looking at bookings
by Brown-Hiegel on 2019/05/21 07:45
I have made three bookings with Hotels.com. Two of them do show up in My Bookings, but one doesn’t. Until I made the third booking, I was able to find the one that’s currently not showing by looking at Find My Booking. So, I’m unclear about the use of this App.
Man they have hotels
by Philly Philms on 2019/05/21 06:05
I sometimes need hotels when I travel because I am far away from my bed and I like to sleep in beds. Every time I use them, I end up getting somewhere to sleep and almost always that means a place with a bed. If you like to sleep in beds when traveling. Use hotels.com.
GREAT DEALS
by Rhondyboo on 2019/05/21 04:24
I have lost track but, this is the fourth or fifth time, I have booked with this app. Always a GREAT DEAL!!😊❣️
Wonderful Customer Service
by JRentas on 2019/05/21 03:21
I booked a hotel that was less than satisfactory and customer service was extremely polite and quick with my refund. They even communicated to the hotel that I would be checking out early. App is easy enough to use after you mess around with it.
Still can’t get it right
by Voodoodoc6 on 2019/05/21 01:56
Have done several bookings and it never makes it to my list on app. Then you call for help and the definite language barrier. Time to start using trivago
Hotels.com SCAMMERS
by gffsaruhg on 2019/05/20 22:14
Untruthful, dishonest money grabbers. beware! Call the help desk and try to seek any kind of service or solution, it goes to a call center in El Salvador where the agent will get a “supervisor “ whom states the exact same script as agent and upon asking for his supervisor there isn’t any period. Meaning lawless, irresponsible, unprofessional methods are being maintained by this sort of agency. .
New app
by Ryanttttttt55544 on 2019/05/20 21:10
The new mobile app stinks
Great App
by Gshoe90 on 2019/05/20 20:41
Great to use on short notices!
Horrible
by AML1317 on 2019/05/20 18:32
Doesn’t show my future bookings and I’ve gotten out of the app and reloaded several times. Crap!
Convenient
by salt warrior on 2019/05/20 17:17
In my business travel, I often need last minute changes or bookings. Hotels.com tends to get me where I need to be at decent price even last minute
Never again
by fokallofem on 2019/05/20 17:15
Worst experience ever with an app or their customer service. Do not use this service ever, not even once
Crap
by hatepoorapps on 2019/05/20 16:25
This is probably the worse app ever created. Doesn't work and good luck getting customer service. Terrible.
سئ
by fahad_alabdli on 2019/05/20 07:51
لانصح بتحميله سئ و الخدمه فاشله والاسعار غاليه بوكينج افضل بكثير .. هذا عن تجربتي الشخصيه
Has issues
by JenFLA15 on 2019/05/20 05:48
1. Does not put the cost of rooms from low to high even when that option is chosen. 2. Also infuriating that it does not give an option for signing in those all ready registered with hotels.com & populating basic info such as name and address etc. instead it does not offer the sign in , you have to type it each time & it asks you to choose a password but again, no sign in option! 3. I was typing a few lines in the special request section about my very late arrival & twice it refreshed and I had to start the entire form over !
App not working
by PP-Zapata on 2019/05/20 02:35
I tried about 7 times to book an hotel and was taking so much time that I lost couple o good deals
Greatest hotel app!!!
by j-ewel on 2019/05/20 00:56
Everything you need to know is in the title
Terrible
by upset customer bob on 2019/05/20 00:56
Terrible company
Excellent
by Jet-Plane on 2019/05/19 23:53
I use it everytime I got out of town.
Will save money
by smkid on 2019/05/19 23:37
Saves money on hotels.
Fast and to the point
by Deasa1 on 2019/05/19 22:28
The app is great but the property’s I’d look into a bit before thinking that they’ll just be good.
Fair prices with ability to cancel
by Wnat Nickname? on 2019/05/19 13:25
Great choices of hotels with fair prices. Love the ability to organize all of our lodging for a trip in one place. Easy to make modifications or cancel. We book way in advance to get better prices and more room choices. Ability to cancel saves on travel insurance prices since we do not have to include lodging in insured amount.
Excelente para viajar
by Victorsuarez08 on 2019/05/19 02:38
Siempre uso hoteles.com consigo muchas ofertas
Need to fix Rewards and bookings
by Cvreiu on 2019/05/19 01:35
When using app, the Rewards options and the Bookings option is not opening. When trying to refresh upcoming bookings, you get an error message “We could not retrieve your bookings. Please try again (3103)”. When trying to view “Rewards”, its not loading.
Easy process
by malibu-ske on 2019/05/19 00:26
App is easy to Maneuver. Have used many times
One of the best!
by Mommiroach on 2019/05/19 00:17
I am a pro traveler! I triple check prices. For NYC alone, Hotels.com deserves five stars. And if you need to cancel or change a reservation the customer service is excellent!! Happiness in an app. 💕
Barely Functional
by badseed42 on 2019/05/18 23:38
Can’t delete cancelled bookings. Doesn’t always show current bookings. Doesn’t connect to the maps application for easy setup and navigation.
Customer service?
by pphhhttt on 2019/05/18 23:10
Trying to change a booking and add a night. Get a message stating that I can’t do that online but customer service would be happy to help. Click on customer service for a phone number and get a message bookings can be managed online now with no phone number option included. I went out to a search engine to Hotels.com rather than the app, got to a customer service number and just went around in circles with the automated answering service instead of just being able to talk to someone. Your customer service is woefully lacking.
hotel price is not competitive anymore
by kiddo cherry on 2019/05/18 19:11
even with secret price, agoda still cheaper
Love this app...
by Clean6972 on 2019/05/18 17:37
Great app
APP doesn't stay current
by Seth0913 on 2019/05/18 15:13
I have cancellations that are still showing under bookings but the reservations I've made since then are still not showing up. Very aggravating!
Print Receipt?
by Texas Bigfoot84 on 2019/05/18 15:10
Overall the app is not the most user friendly. Paperless is great but I need to print out a receipt to turn in to my employer with my experience report. That should be an easy option but I can’t figure out how to do it?
Hotels finder
by IncSys on 2019/05/18 13:23
Overall a very good app to find places to stay. A few glitches, but easy to navigate. Needs a “laundry” filter to help find places that have laundry services.
Saved a bunch!
by Quetzal6e on 2019/05/18 00:48
I just $400+ on a three night booking in NYC. It was super easy to use the app. Much better than Trivago, Kayak and others
Easy
by Gmarcf on 2019/05/17 20:34
Always easy to book , plus love that this site keeps where we have stayed before, this helps a lot
Cumbersome to navigate
by Smothmit on 2019/05/17 16:19
Very hard to get a receipt
App is like a scam
by 정은아354 on 2019/05/17 15:29
I was about to redeem my reward because I have spent 10 night and earned a free night. During the checkout it refreshed the page. I had to enter my credit card info again. There was no confirmation page, and I learned to know that I paid in full with my credit card instead of only the tax. During the refresh, the app I select use of my reward credit, and changed to credit card payment. Wanted to cancel right away and book with my point. But then I get nothing. The deal was unrefundable! Please be aware!
Free night is awesome!!
by Boston LXC Mom on 2019/05/17 11:35
Get the best rate around and I love the free night after 10 nights!!! I have reserved my free night and was happy to learn I could redeem at a comparable property as I had reserved in the past vs a cheap-o place. Recently I could have gotten a very similar rate directly from the property but wouldn’t get the nights counted towards my 10, so chose the Hotels.com option!! I also recently had to cancel a “non-refundable” reservation bc the hotel lost power! Yikes!! I found another reservation ASAP and Hotels.com understood the unusual circumstances and refunded. (I think they understandably confirmed w the hotel in the dark...) Thanks!!
Great App
by Loyal Madd Customer on 2019/05/17 01:14
I love this app
WHY do I keep losing my Free nights?!!
by ExhibitorA on 2019/05/17 00:04
This happened to me once before and it just happened again: I chose to use a free night, and then had to go to my iPhone notes to grab my paypal password. When I came back to the site to finish my booking, my free night was GONE!! Two free nights have disappeared. This is very annoying...and unacceptable!
Unsatisfied customer
by genie o on 2019/05/16 23:16
This is the worst way ever to book a room. I spent nearly 3 hours on hold. You can’t ever get anyone to help you. I have tried to contact the corporate office. Everyone who answers the phone is in a different country. All they want to do is transfer you to another department so you can sit longer on hold and still receive no help.
Horrible
by Ed-chase on 2019/05/16 21:01
Horrible
Get it together
by IBSquire on 2019/05/16 20:02
It sucked! Kept popping me off almost went to a different site
Mike Mickelwait
by CaptMike7545 on 2019/05/16 19:38
Really ment 5 star
So easy!!
by A.E.V. on 2019/05/16 17:10
The savings are real, so easy and quick!! Best hotel app out there!! Abel V.
Fast, easy, convenient!
by jjbiss on 2019/05/16 16:38
I use this app a lot.
Fishy app and service
by ada344 on 2019/05/16 16:10
Booked the hotel thru their app. Received confirmation numbers, 10 mins later received a message said all rooms are fully booked. Unable to get full refund back, due to their system failure. The hotel personnel refused to refund whatsoever even though this is their fault. I will never used this app again..EVER.
Phone number not detectable
by Stephieperk on 2019/05/16 15:04
I want to cancel a booking and this app shows the phone number of hotel I booked but not Hotels.com “priority customer number” that the app says to call.
Feedback: Great app
by jtjdt on 2019/05/16 09:37
Please make it so saved locations sync across devices. Please make it easier to update email information from within the app. Thanks!
Hotels.com
by taravaught11 on 2019/05/16 07:28
Love it
Love this app!
by Gaywhiteoprah on 2019/05/16 07:16
Super easy. Also I love their commercials. Especially the guy Gary in his underwear. They should bring him back again!
Best
by Darren.park77 on 2019/05/16 05:47
Good
Great service
by shondool on 2019/05/16 04:55
Easy to use
Mr T. Summerville
by T.Summerville on 2019/05/16 02:49
I honestly love this app because I have to book hotels a lot , an hotel.com gives me Fantastic deals . and gives me a free nite after 10 hotel stays . However Today which is Wednesday May 15,2016 I was on the phone inquiring about my Rewards , and I Promise you this was The longest DELAY IVE EVER EXPERIENCE IN MY LIFE !!!! I was turned over to several agents for a PERIOD OF ONE HOUR AN FORTY SIX MINUTES Before I actually spoke with a GOLD TEAM AGENT and now I’m making a formal complaint . Because I never experienced This EVER with ANYONE !!! HOLD FOR MERLY Two hours .
Biggest Hassle Ever
by Educate Me on 2019/05/15 17:33
This site is unbelievably user UN-friendly. It took me over an hour to get it to work properly. I then downloaded the App, which was better. But using the site on my iPad was a nightmare.
Hotels.com
by mazxe on 2019/05/15 17:32
I can’t understand why the activity page does not update when you book a hotel thru this app. Also it doesn’t update when manually entered. Not good...when you the incentives are to book rooms.
Rewards system
by k8emohawk on 2019/05/15 13:09
I’ve found amazing hotels through the app, but Hotels.com is not transparent with their rewards system. I had a 5% off coupon banner at the bottom of my app which I applied to my reservation for a $5 and some change savings. I thought it was the cherry on top. Instead it turns out that by using this coupon of $5, you forfeit the collection of a one night stay towards your free night. They make this entirely clear as soon as you book your non-refundable reservation. Buyer beware!! They will of course direct you the terms and conditions document that I’m sure is read by less than 1% of consumers.
Needs improvement
by a8750 on 2019/05/15 07:54
When I’m traveling I can’t see my messages from the property.
False information.
by guineapig97 on 2018/04/24 00:16
I am 20 years old so booking a hotel is quite difficult since most places you have to be 21+. I like how in this app it tells you the min booking age. I go to book a 18+ hotel, everything is paid for, I drive 10 hours to the hotel, go to go check in and the min check in age is actually 21+ when it clearly stated on the app it’s 18+. I call customer support and it took 3 hours. The rep said he couldn’t find anything. I only talked to this guy maybe 30 mins out of the whole 3 hours. The rest of the time I was on hold. During this time I had time to drive around, get a coffee, look up another hotel that was walking distance of the one that I couldn’t check in to, call them and ask if they take 20 year olds, got it confirmed, and was still on hold. The guy said he couldn’t find one thing. So I told him I found something and that took forever to book. I check in to the hotel and the woman behind the desk says the same guy I worked with was not professional with her either and kept making her hold too! He told me there was only 1 room available, which happened to be a downgrade of what I had booked before. But when I go on the app to see what was available there was a room equal value to what I had originally purchased. So I wonder if he lied to me or if the app did again. Regardless I will never use this horrible garbage app again.
Thanking God for this Hampton Inn
by Pinky panther 1222 on 2018/03/31 17:30
Traveling from Hattiesburg from burying my sister in family cemetery I fell asleep and hit car I was trailing. My car was badly damaged and not drivable. I checked into hotel located across the highway to save money as I am not sure how long repairs will take and I can head home to Chicago. Horrible experience at that first hotel lead me to cross the highway to Hampton Inn. I was extremely depressed and feeling all was lost. From the exact moment I entered the lobby a claim came over me that frankly took me aback. Everyone here have been friendly, welcoming, and Genuinely happy to be of assistance. My insurance have not made one effort to expedite my claim therefore I have to extend my stay. Very clean, and professional. I have not had one negative experience here. God placed me here to center my soul and I have done just that! I love this hotel and the staff. Before I am done I will have paid more than a mortgage payment but it is well worth the expense. Hats off to everyone for claiming my soul so that I can deal with my insurance nightmare! They have literally saved my life.
Run
by yook on 2018/04/25 14:29
Trying to talk to customer service has been the worst experience I’ve ever had with a company. I called in four separate times because twice the agent hung up on me when they didn’t understand my question instead of just telling me they didn’t know, after taking several minutes for me to have to spell out my email. The third time the girl had someone in the background telling her how to reply to me (I’m assuming she was in training) but then she said she needed my user ID, and when I asked where I could find that on either the app or website they couldn’t tell me. I said “okay, well that’s no problem but can you just tell me if it’s possible to get instant gold status like you advertise online?” I was told they could not answer that question for security reasons...lol!!! The fourth time I called and asked how to get instant gold status the guy responded with variations of “Do you need to book a hotel?” ????? Will never book another hotel through this company because I can only imagine the nightmare of calling in if something went wrong. Do yourself a huge favor and book through the major chains’ apps, as they will always be cheaper. The only way apps like this or Expedia is cheaper is on local, non-chain places.
Horrible
by Daykd90 on 2018/12/12 03:23
I had reserved a room for 2 nights, just in case I needed the 2nd night. It is currently 10 days until check in. Tried to modify it on the website, I couldn’t because there was no room available. Umm, what? Called and I talked to someone. She stated that there were no rooms available to make the change. I wasn’t trying to add a room or a night. I was trying to get rid of one. She offered to call the hotel to see if they could modify the reservation. She came back on the line to tell me that they were unable to change it. Something wasn’t sitting right. She kept wanting me to either change hotels or cancel my entire reservation. I ended up calling the hotel directly and spoke to the same woman that the woman from hotels spoke to. She immediately told me that there were rooms available and that she could have changed the status. I ended up directly booking with the hotel, for less money than through hotels, and canceling my booking through hotels. I’m sorry, but I am not going to pay an extra $250 because hotels didn’t want to help. Awful customer service!!!! Will not be using again!
Update the App
by A/V Tech Guy on 2019/01/20 21:53
You want people to right reviews as you request them quite frequently. It would be nice if the App does not reset in the middle of writing a review. I I leave the app to check a picture or to get/confirm a detail on my review everything O types and even the selections I made are all gone. This is very irritating and makes people not want to start over. You are actually causing people to not want to leave a review because all the details they have typed are lost. What happens when your 99% done giving a ton of detail and some one called you. All your hard work is now gone. Fixing this EXTREMELY IRRITATING problem should be addressed immediately. I even tried to make a review during down town when waiting to board, sitting on a train, etc and it would be nice for my info to remain so that I can review and continue later. Again everything disappears you really have to fix this problem. Trust me your rate of receiving reviews will go up substantially!!!
Great app, but changing booking could be made easier.
by FariMoni on 2018/04/11 16:51
Great app. Easy to use. My only complaint is that if you want to change your booking to a different hotel, you can’t do it online - even if you have a fully refundable booking. My experience was I was required to call customer service. When I called, for the new hotel I wanted to book they were showing a substantially higher rate than what I was seeing on the app. So I opted to do it myself online by just canceling the original booking and re-booking it at the better rate. It would be easier if I could just have an option to change my booking without all the machinations of cancellation and rebooking. If I must call customer service, then surely they should offer me the same prices that I see online, not higher prices. Anyway, apart from that, great app!
Customer service.......
by facefive on 2018/05/18 18:01
As of right now I am very frustrated with the app. I have signed up, reserved a hotel, I have a confirmation number, and everything I need. However, when I try to login to the app, it won’t let me. I have tried every possible email or password it could possibly be, and none of them work. Including the one I booked my room with. It has somehow magically disappeared. I can however type in my last name, and confirmation number, and everything pops up. But even in that area, I cannot find any information as to what they have me signed in under. After looking through all of the options trying to figure this out, I found the customer service section. It is an absolute waste of time. There is no where I can find that will give me a place to either email, or a phone number to call, and speak with someone. So as of right now, I am going to give this one star because I need customer service and apparently I can’t get it. Other than that, the booking went smooth.
Unfortunately
by OrrinHH on 2019/02/28 15:44
From: Orrin Hunt-Haynes The last hotel I stay in was in Madison, Wisconsin called the Red Roof in I tried to leave a review it was the worst place I have ever stayed at very unpleasant experience very big crack in the bottom of the door way and it was very cold in the place because the heat didn’t work right, there was a stain on covers when I got there I asked them to change the room they lied and told me the was book but I seen Available rooms because The way the Place set up as you walk past each room you can see If the rooms are occupied because the available rooms have the window Curtains wide open all night until next day I asked for a better room twice and the manager got upset and unprofessional by say I don’t know what you want us to do then walked off.
Never again
by 486327846 on 2019/02/13 00:10
The lack of customer service I received was horrendous. I booked a hotel and chose the "pay at hotel" option. The fine print on this site was I would be charged the day I checked into my hotel, which was going to cost me $233 a night not including their taxes or fees. I went ahead and booked it, was excited and had it all planned out. 3 days before my check in, I got charged $233. This put my account NEGATIVE OVER $200 b/c I didn't have the funds in there yet! I called cust. service to see what happened and the Rep told me since it was V-day weekend it was charged 72 hours early? That was NOT disclosed or on the page. She pretty much told me too bad so sad and when I was trying to figure out a solution b/c I literally did not have the funds in my account and they charged my card without authorization for that certain date. She kept interrupting and talking over me saying "I'll cancel your booking I'll cancel your booking." THERES NO REFUNDS WHEN YOU CANCEL ANYWAYS! Will never use again. They mess up, they don't help. You're SOL.
Slipping backwards
by Tntoofore on 2018/07/15 19:25
Have used this app in past with better results. Latest attempt found it reasonably easy to book and pay with Apple Pay, BUT, was unable to transfer the reservation ‘card’ into wallet even with multiple attempts. Called and was told it was because I hadn’t signed into app. (No problems in past and doubt I was signed in then.) Had reservation cancelled (As suggested) and rebooked after signing in, as suggested. Still unable to make transfer. So, now have part of reservations for upcoming trip in Wallet and part not, essentially defeating purpose of Wallet. Further, some of previous trip stays are in old results, but most not. Of reservations for upcoming trip made previously, none were listed in the app. When searched for, got very erratic results. It appears the app has been improved to the point it’s no good anymore.
Frustrating
by gshdjdkdjbdhxndkkdbva on 2018/07/08 19:56
Pricing is higher than actual hotel listing and other listings on web. So the “free nights” that are part of the your rewards is being paid for over the ten bookings. I find that very disappointing. There is no filter for two beds. Just two people so every time I go to a hotel I have to continue to click and search to make sure I’m getting a room with two beds. Every time you click on a hotel to look At the details and then inevitably go back to map because it isn’t what you need the map reloads. Making it very difficult to differentiate the hotels already looked at to those that you haven’t. If I focus on on an area it should stay in that area.
Search is bogus
by Drgrasso on 2018/12/10 04:35
I spend a bunch of time in upstate and downstate New York. I use hotels because I like getting the free night every ten. And they keep me loyal because of it. But when I do a search on the app and find hotels, I am noticing I do not always get shown ALL of the possible hotels available. However, when I perform a google query for hotels near the same landmark, many more options appear. Then I think well they are just not listed on hotels. But then when I look, there it is along with all the others. And when I click through google on the hotels option, it brings me to my date and time for a closer hotel than the one I got handed when I did the search through the hotels app. Then stupid me I book it at hotels even though they did me wrong. This is the last time. If I get burned again, I am using my free night I earned and ditching hotels forever.
So Easy
by Mackabee73 on 2018/09/08 17:32
Used this app 4 times in the span of a couple weeks. Once for my bachelorette party, wedding night, and an impromptu stay post-honeymoon. The fourth was me booking a hotel room for my sister in the limo bus on the way to the wedding because she decided she wasn’t going to want to drive home. So easy to find the best price for the kind of stay you’re looking for whether it’s just a quick place to sleep, or looking for more of a luxury experience. The more you book the more you earn in points too so definitely would recommend for people who travel often, I’ve probably saved hundreds just in the last couple weeks. Love this app.
Horrendous - PLEASE work with other travel companies!
by pyt17587 on 2018/06/12 21:43
1) They don’t bother to tell you that when you book a flight + hotel package that you will not get *any* rewards (I only learned this after FOUR calls totally nearly two hours of my time!). 2) All of the customer service reps that I’ve spoken to in the last year have *extremely* thick accents, making it difficult to understand what they are saying. 3) If they don’t want to speak with you anymore they will put you on hold for exceptionally long periods of time (there is no sound or background music but you are still on hold). As an “insider” revealed to me, This is because it is documented when they disconnect the call but it is not documented when you disconnect the call, so it they are just trying to get you to hang up. If you wait long enough, though, they will eventually hang up on you. 4) One manager was very nasty. While I was asking him a question about why my rewards had not been applied he said We can talk about this until the middle of next week but it won’t change the outcome.” We had been speaking for less than a minute so he onviously uses that line all the time. That’s the kind of absolutely terrible customer service that you can look forward to. Account deactivated; app deleted. Deuces!
Awesome information for international trip
by KmlaR on 2018/06/08 03:36
My husband and I are traveling to Japan this summer. Needed 4 separate hotels as we are traveling around. I found just what I wanted with the information the app provided about room size, fridges in rooms, English speaking front desk, breakfast, and laundry availability. Easily switched from info to map view so I could find something close to train stations. Once I picked the hotels I wanted booking was a breeze. They say it takes 2 minutes to book and they’re spot on! Even found great bargains once I unlocked special prices by logging into my account on the app. Would recommend to anyone who travels in the US or abroad.
Night mare
by night matr on 2018/04/14 03:46
I booked hotels in this site before and had no problems so I get a email saying that I unlocked special prices so when I look at the hotels I find this one that was 67 a night so I book the hotel I drive hours too get to the hotel with my children for a weekend out for my daughters birthday. So when I get to the hotel to check they tell my the price was a lot more than what it was so the hotel tell me to call hotel so when I do they try telling me that was incorrect and that the price was 270. I was on the phone for 2 hours all for them to say sorry but didn't wanna help with the mistake they made. Never again
Great for basic functionality, but issues with chat
by brydave on 2019/03/06 01:17
Booking and cancelling is easy, but trying to chat with their (very friendly and helpful) support team was difficult. When I left the app to check my confirmation number in my email everything reset and I lost my chat progress. After I went through the process of connecting to another support agent (with my confirmation numbered copied), I couldn’t paste it in the chat box. Also, sometimes the message box wouldn’t let me type anything, so I would have to hide the keyboard and reopen it to reply to a message. The main things I do in the app performed well, but when you already need support, every other little bump in the road seems 100x more annoying.
Too many hotels show up, but can’t be booked
by One in need of help! on 2017/10/18 21:27
The option for a review pops up after it literally took 1.5 hours to book a room. I was looking for a 3 Star hotel with at least 4+ rating. The app showed dozens that fit, close enough for me to take it. However it kept saying that this room was no longer available. But when I would redo the search, the same not available hotels would pop up again. I have used this app dozens of times a year for the last 6 years, but in the last 3 months, something has changed and it’s very frustrating.
Pictures
by freight dont wait on 2018/08/16 01:54
To start off, the price savings on this app are ridiculous! I literally saved $160 on here compared to the website. I was comparing the prices right next to each other on my phone. BUT, I wish they would fix their pictures. I had to go to Hyatt’s website to look at pictures of the rooms because they seem to use the same pictures for almost every room. Example... The Presidential Suite (highest price) had the same picture as the Guest Room King (cheapest). It was a bit misleading but I was able to get on the website and overcome it. Other than the pictures, this app is amazing! I will definitely use it again.
Screwed up on iPad
by ddcpe on 2017/11/22 07:01
Booking interface is fine but after you are booked it's total CRAP! Open the homepage on login and tap the drop down list. Tapping every option pops up the same message about cancellation, including customer service option! Nothing opens anything but this same dumb message. Opened my reservation and all the info comes up in windows (not Windows) spread across several pages left to right. A map of location is there but it doesn't pop up on tapping, it's not interactive. Right now I am typing this in a window that scrolls down auto but cuts off the line I am typing...dumb! Map should be interactive so I don't have to load the location in another app as the most important part of the booking is GETTING THERE!!
Making money off us using other booking sites
by Orgazmik Sunshine on 2018/01/13 07:51
I am in a hotel in Kissimmee Florida, I got a room for 2 nights (not impressed neither is my nose or my back) for $147. When I checked in I was told that the rooms were all booked and he didn’t know why he hotel still showed/booked a “vacant” room. I ended up seeing a slip from EXPEDIA totaling $125 with taxes and fees. Hmmm. I could have booked that if I for one second thought I needed to price check. So, a hotel booking service using other booking services to re-sell? $22 charge for using them PLUS I had to pay a “refundable” $50 deposit that I won’t get back until I check out. BS! I want the difference back, plus a room that isn’t outdated, dirty, falling apart and at least doesn’t smell like horrible chemicals and rotting things.
I hate this app!!!!!!!
by Lil J 2012 on 2018/02/02 21:58
You need to collect 10 nights to get 1 free night, which is fine. However, I have booked 3 different times staying 3 nights each time and never collected my “so called credits” to get my 1 free night. Called customer service and was told because I wasn’t signed in to the app, my nights don’t add up. Even though they have records of all my bookings. That was the first excuse for my first booking. Second excuse for my second booking, the hotel didn’t sign me in properly, so I don’t get credit for that stay either. Third excuse for third stay, customer service called and the computer made a mistake and the hotel didn’t have a room for me. So customer service found a different room for me. So, because I didn’t do my booking on the app, I don’t get credit for the stay. Bogus, bogus, bogus!!!!!!!!!!
I like the easy rewards program however...
by AnthonyRene69 on 2017/10/19 07:20
I travel abroad often in China and I like to book hotels the same day I need them. I often check in to find the hotel has not received my booking. It’s a hassle and it happens frequently. Engineering this is a major fail. In terms of usability. Whenever I switch apps to look up credit card expire dates and cut and paste- the app refreshes as soon as you exit instead which forces you to redo the last search. Why cant the app store the expire date or at least store the reservation info when come back to paste the expire date into the form? UX team: Fix this ASAP.
It’s good!
by Topn4Life on 2017/09/29 12:55
Pros: Good prices, user friendly app, ratings are pretty accurate. Cons: I wish it would give you all the hotels in the specific city you select, and then ask if you would like to see hotels in surrounding cities. Unfortunately, this is very frustrating, especially when you’re new to the city and unsure about the distant between your hotel and your destination. Give me the option to select the surrounding cities for pricing. Stop intermixing them because it is very confusing. I booked a hotel that looked close to my destination and it ended up being 30 minutes away. Hence, I was very late to my destination.
Sign in and account issues
by Kyler Schmidt 15 on 2019/01/24 16:37
I have been trying to sign in for over two hours through the mobile app and will not let me. I finally had to go on to my laptop and secure a booking and I reset my password. After doing all of that I then went back to the app several times trying to sign in and it still tells me it does not recognize me email or password. Your team needs to make the mobile sign in easier like it is on the computer through email and not just the facebook option on the mobile app.
Great App
by Toomy Traveler on 2018/07/29 04:46
1. Simple, easy, intuitive interface 2. Easy to use filters 3. Filters options surpass other apps 4. Enables user to user to search an area vs only a specific city or town which is helpful when price is a consideration 5. helpful, receptive, and available help desk that actually listens to the end user and wants to user a positive experience...I actually had them make a bad situation right by making sure they did a spot inspection at a property and they gave me a credit to use in the future which was a very fair amount based on the issues.
False information on site
by Leroy2016 on 2019/02/06 02:17
I tried to book a king bed at Hotel Preston. Your site showed one left on the app. Actually it still shows one left in the app. However, I completed all of the reservation information just to find that the room is not available. How can that be? That’s false advertising at its best. I just checked again and the app still states there is one king room available during our requested dates. Now I’ve had to pay more money for two beds rather than the king I was requesting. I’ve been a loyal customer for over a year and I can promise. You won’t be my first choice when booking our next four scheduled trips again.
Worst customer service ever.
by lilcas17 on 2018/11/24 07:27
I have been using. This app forever, lately it’s been glitching out. Tried to book a room and they charged my card twice and didn’t book a room. I get it, glitches hope , but when I called customer service “Michelle” was not helpful. She just kept reading a script saying I’m not seeing a reservation even though I had already explained I didn’t have one however my card was charged twice. She wouldn’t book the room and said she couldn’t refund my money since I didn’t have a reservation despite me giving her the transaction numbers from my card. She just get talking over me and explained that she could keep running the card, and I wouldn’t do that since I paid twice!!! I will be calling my bank Monday and alerting the BBB of fraud.
Customer Service for Rewards is Terrible.
by Rewards my butt on 2018/11/15 00:11
Cancelling our account because the rewards application failed over and over. I even got notifications that I earned a free night like I am signed up. However I Can’t apply it because I’m not signed up. Customer service says there’s nothing they can do about it. Sign up again, over 20 nights, nothing free- before giving up, I call customer service and she actually says ok well it’s your choice see ya. She didn’t even try to apologize. Didn’t even offer to try to make it up. Again, Not sorry, what can we do to make it right, nothing.
The only way to go
by dont leave home without it on 2018/07/12 14:36
It’s like money in the bank. Every time you complete a booking, that night goes in to figure your average spent. After 10 nights, that average equals a free night. The more you spend, the better your average and then use it for a free night. If you ever have a problem because the hotel has overbooked, just call them up and they will help you to find another room. There is also a Pay now or pay later option that is so useful. If you don’t have the money yet to pay, then at least you can still lock it in so that you have the peace of mind that you have a room. You can always cancel the room if change your mind. The rates are always cheaper than if you book direct with the hotel... You can search for a specific hotel or something close to a certain address...or you can search by map and see them all and how much they cost. It’s wonderful.
Sorry customer service and untrustworthy app
by RN1026 on 2019/01/23 01:31
Booked a 2 night stay. Everything on the app said it had a fridge and microwave in the room. Got to the room and found out that it didn’t because that was an extra charge. Call customer service and no matter what I said about the app screens their web session thing said no mistakes was made on their end. Oh really!? So just because the banner on the top of the screen says I’m getting a room with a fridge and microwave it’s not your screwup when that’s not what I get? Well thanks for not upgrading my stay or finding me a place that had a fridge and microwave. I’ll be booking my stays with someone else from now on. I work out of town 364 days a year. If you don’t care about your patrons than I hope you close down.
Not happy
by fjfjdhrjfndd on 2018/10/22 23:05
I have booked several nights over the last few years and was almost to the point of receiving a free night. I was notified that if my points weren’t used by a certain date then they would be lost. As a person who doesn’t get to travel at the drop of a hat, I wasn’t able to use them in any way by the deadline. While I understand the policy, there should be some provision for people who don’t travel as much for whatever reason. Therefore this app has been of zero benefit to me while making you guys money off my travel. I am not asking for anything, but I will NOT be using you again. Serves me no purpose to go through you so you can benefit when I don’t. If there was less than one star I would wholeheartedly give it to you. Good day.
Be Aware -not necessarily lowest price
by TomsMom92 on 2018/09/02 19:18
I have used this app for quite a while and have just become aware that they do not necessarily charge the lowest available rate at time of stay and do not adjust the amount prepaid unless you tell them before your stay. I trusted that they were giving the lowest price available at time of stay but that isn’t the case. The hotel erringly billed me for a stay I had reserved/paid for months before. The difference in what the hotel actually charged and the amount I had paid thru this app was $108. I called and was told they do not match the lower price unless you tell them before you arrive. Nice, huh? Deeply disappointed in this company. PLEASE BE AWARE and recheck prices before you go.
Thought I got ripped off but I got comped a free room
by Hdhffjffjjkkll on 2018/06/18 20:26
I arrived in Italy, lost and low key trying to stay calm. I arrive at my reservation and the door was locked. So I found a new place to stay and while I was at my new place a representative called me and said they were trying to reach me all day because my hotel I had originally booked was undergoing emergency maintenance. I told them I had to get a new room but I still needed a place to stay the day after that. They called back and comped me a free room and set me up with a different hotel reservation! Saved my life!
Great service, except 1 thing...
by Rufus1051 on 2018/12/21 19:23
Very convenient, especially from smartphone app, except when you book reservations, app doesn’t update & allow user to access confirmation info for several to many hours. This is a longstanding problem that I’ve complained about before. Also, when your “on file” credit card expires, app won’t allow you to provide new number, the only option for this being the internet, with the navigation process to do this cumbersome on a computer & next to impossible via a smartphone internet app!
Consistent, easy and savings real
by srh63 on 2017/12/23 14:56
Been using this app a long time. Because I have never been able to consistently use a single chain due to where I travel (such as Marriott) to collect points, this site is great. For every ten nights, you get a free night. Choices are almost as wide as any hotel, motel and even inns and bed and breakfasts, available in a location are on the list. When you redeem the night, you get the average of what you spent over the previous ten nights. Easy and fair and no restrictions.
The best & worst of apps
by Tarmaak on 2017/10/02 14:36
When this app works, it is seamless and fantastic. When it doesn’t, it is a nightmare. I have had multiple bad experiences recently when they had booked a hotel that was already sold out. When you get there, you cannot get a room and you have the lowest priority because it’s through a third party. They need to get that aspect of their service improved greatly. When it does work, it is excellent. You get great options and you can shop for comparable hotels easily.
Very easy
by Fenderboy6969 on 2018/02/02 17:23
I have made several bookings on this site. My bookings have had zero complications- every arrival was speedy. I’ve also had two cancellations which have been job related, last minute changes made to my work schedule. I’ve paid through Paypal and received total refunds back into my checking acct within 24 hours. I trust the info, as far as lowest price etc, as I’ve used other sites to search all the options. Saves me time to use the app- learned it’s very reliable
Awesome service and staff!
by Rjainster on 2017/12/30 14:09
The place is clean and everything works just fine as you would expect at the quality hotel like this. However, the staff here exceptionally well trained and kind and professional. Jaime is who we really look forward to see in the dining area whenever we have their buffet breakfast. He takes Service and hospitality and kindness and delivers it with a love that is the most valuable way to start your day. We come for a conference that is in the hotel next-door but we prefer staying here.
Nope.
by Chanty7 on 2018/05/05 11:20
This app screwed me over and I have to jump through hoops to fix it. Tried booking a room and it told me the room wasn’t available, so i booked a new room. And now I’ve been charged for both. I’m out of the country so I cannot call and there’s basically no other way to get any sort of customer service. Somehow managed to find a “chat” with them, and they are now telling me it’s up to the hotel whether or not I can cancel the first booking. Still waiting to hear. But meanwhile the money is out of my account while I’m traveling and needing these funds. You guys need a better way to get a hold of customer service for travelers. This is ridiculous. Your app glitched out.
BEWARE smoking room rates
by KeithJOlsen on 2018/01/12 13:16
This app worked well and I didn't have any problems until I got there and found out that I had a smoking room. Nowhere was it apparent that the rate it was selling me was for a smoking room. This in information that should be eliminated with a simple button at the Very beginning. "Do you want a smoking room. Yes/No" Then your reservation information should have this information highlighted, on its own line. A person shouldn't have to search all the fine print to find this out. All of the other booking information is easily identifiable, but this piece is very important and not given the proper weight.
Failed Disclosure
by GinaLynn11 on 2019/01/24 03:30
While many reservations offer free cancellations, they fail to explain any changes or modifications require a complete void of the initial payment and a rebooking which is often a much higher price due to dates being closer to the travel time. I asked to just take off the last day of my 3 day booking so we could only stay 2 nights instead of 3 and instead of being to keep my initial reservation for the first two nights, they stated they had to cancel the entire purchase and charge me an additional 150 dollars for only two nights because the prices went up. This prevents any changes from being made regardless of free of cancellation. BEWARE.
Not bad at all!
by greyforever on 2018/12/03 11:50
Centrally located. Lots of ethnic restaurants around. Large shopping place, Century Mall, big and small breakfast and drinking places. Transportation (local) friendly. The staff friendly enough. Drawback is there is not much help to get to your room. Room is very basic but very clean. No room phone but there is one in every elevator area to call desk if you need anything. There is a coffee shop in the hotel also available and serves food all day. For the secret price, hey! Its not bad at all!🙃PS. Bedsheets clean so are the towels! Another bonus for the price! Noise? What do you expect, its in the city center!
Convenient and accurate
by Definitely NOT a guest on 2019/02/15 02:57
This app makes it easy to navigate around by list and by map to find the right hotel in the area I'm looking. It keeps old searches, which makes it easy for me to come back at a later date to finish looking through the local hotels. I've found that the information listed on the app has matched every hotel I've stayed at using the app, which makes it easy to trust if I have specific needs for any specific trip.
It’s alright for the price
by de-:4 on 2018/10/06 22:25
I can’t really complain that much as it is less than 25 minutes to Charlotte or Ballantyne the more exciting places. The price is alright. No cleaning for 14 days. So you kinda have to clean a little bit. No plates, no cups no saucepans. The nearest Walmart is only 11 minutes away. Elevation church is just opposite the hotel so you can walk there. It’s right on the highway so directions are confusing sometimes. Not as easy as you think even with GPS. Sometimes there’s some noise but it dies out. If you have a dog, welcome! The Landry machines and dryers use credit cards.
Very buggy and could use a lot of work
by Knick-kname on 2018/06/17 21:01
I hate when sites tell me how many people are looking at this and how many have been booked in the last 24 hours. Seems like cheesy pressure tactics that turn people off. Maybe just me but I do things my way thank you very much. They all do it and should stop now. Whoever stops doing it will get more market share bc it's annoying as heck The app has not improved in a while. Getting buggy and unstable And slow.
Excellent all around
by usageguy on 2017/10/06 16:46
This app is extremely easy to use. I have been traveling a lot for work lately and have stopped using the hotel chains' own sites because of frequent glitches. On those occasions when I have checked, I haven't found any better deals I've missed. Very easy to check reviews, too. My only complaint with the app is that there doesn't seem to be a way to view a map with multiple hotels on it, to compare locations.
It’s ok app for what it does, could be better
by Crimsonkitten92 on 2018/07/13 04:18
My biggest issue, is the fact that every time I went to look on the map viewing list, it would reset to a weird specific location. It wouldn’t go right back to where I had the map before. So that was a lot of juggling to figure out what specific area I wanted, while trying to siphon through different hotels. I had to grab a extra device to search and try to figure it out. I wish it had more descriptive amenities such as “whirlpool” or “free breakfast buffet” grab an go isn’t my ideal for continental, but it’s nice to have nonetheless .
Days Inn
by Fily Fil on 2017/11/12 22:08
Hotel front desk is not friendly. I ask her which would be the best area for me to park to be closest to my room and it appears she was in a hurry and just pointed to a direction. Of course the room was on the other side of the hotel away from where she pointed. then I attempted to call them because the television was not working and no answer after four attempts. I also had a group of individuals hanging out in front of my door smoking which was no help to my asthma.
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All Versions
4.0
806,391 total
 5
667,277
 4
97,190
 3
19,199
 2
5,720
 1
17,005
Current Version (10.4)
5.0
766,152 total
 5
650,782
 4
92,981
 3
15,973
 2
2,335
 1
4,081
Version History
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