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App name
Hotels.com: Book Hotels & More
Description
When you’re ready to travel again, the Hotels.com app has everything you need to book the perfect place to stay. Plus, our app is your perfect travel companion. Not only can you book on the go, but you can also change or cancel your booking and contact the property directly from the app. That’s not all! You’ll find everything you need to make your booking stress-free and your stay even more enjoyable. SAVINGS & DEALS • You can instantly save an extra 10% with Secret Prices** on our app • Use our “Tonight’s Local Deals” feature to save on last minute bookings GET REWARDED WITH HOTELS.COM REWARDS • Collect 10 stamps, get 1 reward*** night! Collect a stamp for every night you stay at 1,000,000 eligible properties worldwide • Get handy notifications as you progress towards your reward night • There are no blackout dates to redeem your reward night • Silver and Gold members can enjoy extra travel benefits at VIP Access properties FIND A STAY THAT’S RIGHT FOR YOU • Explore our range of apartments, holiday homes, resorts and more • It’s easy to search for properties with our in-depth sort and filter options • See the property’s location at a glance with our map view • Read verified guest reviews • Compare the features and prices of your favorite properties you’ve saved FAST, EASY & SECURE BOOKINGS • Pay now or later – you choose whether you want to pay online or at the property • Save your payment details securely to book future stays even faster • You can use Apple Pay® to book your stay ENJOY YOUR STAY • Use Siri shortcuts to quickly access your booking details • Get booking confirmation and check-in notifications *Free cancellation on most hotels. Some hotels require you to cancel at least 24-48 hours before check-in. See property pages on app for details. **Secret Prices are available to Hotels.com app users, Hotels.com® Rewards members and individuals who unlock Secret Prices by subscribing to Hotels.com by email. Available on selected hotels and selected dates only. Subject to the full terms and conditions https://www.hotels.com/customer_care/terms_conditions.html ***Hotels.com® Rewards is open only to individuals who are eighteen (18) and older. When you book and stay 1 night at eligible properties, you’ll get 1 stamp. Collect 10 stamps and you'll get 1 reward night to redeem at a Hotels.com® Rewards eligible pre-pay property (as identified on site). A redemption fee applies to each reward night, unless redeemed on the Hotels.com app. The maximum value of the reward night is the average daily rate of your ten (10) stamps collected excluding taxes and applicable fees. The value of your reward night doesn't count towards any applicable taxes or fees. Excludes package bookings (where available) and bookings made using a coupon. Your reward nights and/or your collected stamps will expire if you have not collected a stamp and/or redeemed a reward night using your Hotels.com® Rewards account in the previous 12 months. Subject to full terms and conditions https://www.hotels.com/customer_care/terms_conditions.html. The Hotels.com app uses information for analytics, personalization, and advertising. By downloading our app, you agree to our privacy and cookies policies https://hotels.com/customer_care/privacy.html.
The best
by DrewzCluezz on 2021/03/06 22:25
Definitely
Florida trip
by sargieo on 2021/03/06 17:34
I wanted to cancel one of my two nights, called the hotel, no problem, hotel clerk said to mention it my booking agent (you) so I get the refund for the one night and the hotels.com agent cancelled my entire booking. Thanks to the awesome hotel clerk for helping me get it straightened out and no thanks to hotels.com for starting a fire at the beginning of my vacation 🙄
Support booking vacations family ones onlineonline chat features
by btsway on 2021/03/06 09:34
Just really really disappointed of you shows that for a long time and now because of simple loyal task of work in the chat feature and helping guide me to a good vacation for my family during spring break for my 40th birthday and my son‘s eighth birthday is the first time I’ve ever downloaded Priceline and guess whatIf I don’t hear back I guess I’m not a good customer so I have probably end up booking this I don’t have fast you’ll react but I will be a loyal customer and give y’all two hours I do hope to use your app again if you don’t respond but Priceline that is actually pretty cool. Thanks one of your loyal customer Jeremy Benton
CEO
by chrisgrigoeyan on 2021/03/06 06:25
Great
Quick reservations
by Payne008 on 2021/03/06 01:51
Best deals
Hard to navigate this app
by russlucy on 2021/03/06 00:54
I cannot change my password through this app.
Anna.
by kelley888888 on 2021/03/05 23:41
Love it but I can not figure out the free night that I have accumulated.
Dave M.
by One Vet on 2021/03/05 23:06
Excellent choice of hotels! Great discounts! Easy to use app!
Why no Id.me discount
by stlstephie on 2021/03/05 22:27
Hotels.com indicates that they offer an id.me discount. There is simply no way to plug it in during the checkout process. Lame
Extremely unsatisfactory
by CrypticNinja on 2021/03/05 20:26
I told the search engine 2 adults. There was no other question about this other than the number of guests. Every place they showed only had 1 bed. If you don’t know what a person is doing on vacation, and you’re not going to ask for bed number. Don’t assume it. I need 2 beds but I’ll never find it on this app.
Awful customer service
by Spring$Showers on 2021/03/05 19:43
I booked a hotel with this website and the hotel is closed ! They did not accommodate anything and had to pay more for another hotel! I’m glad i figured this out before being stranded in New Orleans with a hotel that was closed! They said they could do nothing for me for 24-48 hours ?! I would have had to sleep outside?! What a disappointment..... I’m so sad, hurt and feel like I was shafted ! I hope they learn or redeem themselves ☹️😞😩😤😳😳😳😳😳
Love this app
by Ellskin on 2021/03/05 14:54
Great rewards and great prices
Fishkill NY
by KAF Maryland on 2021/03/05 14:54
Every step of the booking was easy.
Great Escapes
by alea0212 on 2021/03/05 12:55
I am in a semi long distance relationship, and we both have children of our own: I LOVE using this app to put together our biweekly “kid free escape”. The prices are better than anyone around, and the cancellation policy, as well as how easy it is, is perfect for single parents.
A
by Referee56 on 2021/03/05 02:11
Mmkm Ok I The
My general compliant is -
by aD1s@pprovedPers0n on 2021/03/04 23:52
if I stare @ food in my room, then the approval person acts out, acting UN-available.. I know they all drink sperms - but! Still they r not approving..
Use them often
by donujiki on 2021/03/04 23:14
I’ve traveled the world. In traveling I’ve experienced difficulties (rare) and Hotels.com has helped out...especially in Europe where things can be difficult.
Cannot access car rental information
by wkra03 on 2021/03/04 20:56
Twenty minutes on app and I still can’t see where to access car rental information
Refunds are a disaster
by Gotkristin on 2021/03/04 18:54
If you need to cancel be absolutely sure you’re not going to be charged accidentally by the hotel because getting a refund is next to impossible. The website won’t refund you. The hotel won’t refund you (even if they were the ones that charged you) even if you have proof that you weren’t supposed to be charged for the cancellation.
Wrong name on my account!
by the pacer guy on 2021/03/04 17:01
My name is Matthew Asen When I sign in the name Gary Choi pops up. Don’t know who that is and I have tried to have it changed to no avail. Can you help?
Booking hotel stays
by HoneyBadger5000 on 2021/03/04 16:25
Booking hotel stays is so quick and easy now with this app. Love the pay now or at hotel option. So hassle free!
App Rarely Works
by Moviesmusic on 2021/03/04 12:22
App only worked once on an entire cross country drive. Has no value to me whatsoever
Great app
by Chula nutrition on 2021/03/04 03:17
Looking to visit Florida on a budget with the whole fam!! I didn’t even have to look
Partner in Travel
by QuakerFromSoCal on 2021/03/04 03:13
It’s great to have a dependable traveling app partner!
Greatest app ever
by tcalv23 on 2021/03/04 00:04
Awesome
Angie Weseman
by Weseman 7 on 2021/03/03 23:50
It’s one of our favorite places to stay! So relaxing. Staff is always great. Rooms are AMAZING!
Service technician
by Rasklywabbit on 2021/03/03 22:44
They are not help with a problem and the first time I had a problem with a crappy hotel and moved on my own to a better.
Would be great-If it worked
by RoyinTUS on 2021/03/03 20:37
The selection looks great. If only this app would actually book a hotel. It goes to the “You’re Nearly There” page. And then you watch forever, nothing happens Should be the “You’re Nearly There” “So close, yet so far away” page. This has happened in completely different parts of the country. I have spent over half an hour trying to get this to book a room today. I gave a couple day’s ago. Just wasn’t worth the time and effort.
Never correct
by Itsmiimoo on 2021/03/03 17:38
I travel frequently for business, and have used this app for almost a year due to the rewards stacking up nicely. After this current trip, I will NEVER use this app again. Every time I pay and book a suite, once I arrive at th hotel, it is never available. Although that is what I paid for. No refund for the difference. Ridiculous. If there was a way to rate it as a 0, I absolutely would.
Fast and easy
by Mike ABQ on 2021/03/03 03:57
Great price, good selection and fast
Horrendous customer service
by MTMUS on 2021/03/03 01:59
Got booked in a hotel with no vacancies today. That was bad, but I had to jump through hoops to get the mistake fixed and get a refund. Robo customer service is the same as no customer service. I think I am an ex customer going forward.
Prices
by maccjil2 on 2021/03/02 17:35
I used and looked at 6 different apps for the same hotel. Really strange that this app had a price cheaper by 35$/night. I tried calling the company and didn’t get a person for 5mins and thats my limit waiting. It said im supposed to get 50% off the public released posting in this case it was 119$. The rate i got was 89$ not bad not 50% off. It said book 2 nights and i did. When i check in ill follow up and see what happens. Also to let everyone know how nice it is. Rated 9.2 wow hope its all that
Double stamp
by Jodi m dur on 2021/03/02 12:57
Don't honor their double stamps they always have a reason even when you do everything correctly
Great app!
by Sophia Payne on 2021/03/02 12:16
I find this app easy to use and convenient. I can change bookings or browse to make new ones anywhere and anytime.
Don’t trust price guarantees
by pes7347 on 2021/03/02 10:39
I booked and within a couple days saw the same hotel at a lower price. I did not cancel because of a $50 fee. As I was sitting waiting the price went back up within minutes of me sending my request. I got a message they couldn’t honor the lower price because it wasn’t the current price. I’ve always loved Hotels.com until now and has been a loyal customer. I do not like being told there is a guarantee when it is not one. I even had pictures as proof but it didn’t matter. I am very disappointed. The difference in price for one night was $269 dropping to $119 and than popping back up as soon as you put in my request. I want to post pictures but I do not see a way to do this.
Zenaida
by Zdiaz. on 2021/03/02 08:19
This app is amazing.
No map view
by shi11y game on 2021/03/01 20:37
Wish I could have moved the pin to look for different hotels.
Excellent customer service
by Suzie NJ on 2021/03/01 10:29
I had to make some changes at the last minute was chatting with Daniel he handled everything he was excellent!!
App much worse than website
by Leesescups on 2021/03/01 07:33
I’m having an extremely hard time using the app compared to the website. When I do map view and search around it didn’t automatically refresh making it a horrible inefficient experience. When I try to hit gallery view to see all pictures at once, it wouldn’t show. Really awful.
Hotel reservations
by myveganlife on 2021/03/01 05:23
Very easy and reliable app , will definitely use again.
Great app
by sg0304 on 2021/03/01 03:16
Love this app give you great deals on hotels.
Fast reliable
by Sth7711 on 2021/03/01 00:52
Good job Hotels.com I like the free nights that are accumulated
Easy to book but using reward nights are frustrating.
by Trixon on 2021/02/28 23:51
Was excited to use our well earned reward points for our free night but every property sorted by “redeem night” when it came to booking said in small print “sorry cannot use for this booking”. Gave up after 3 tries.
Easy
by JGNewby on 2021/02/28 21:57
Hotels.com is the easiest way to book hotel rooms.
Very poor
by eacer1793 on 2021/02/28 19:54
Misleading advertising & poor customer service & support from Hotel.com.
My go to app!
by SuliXOAO on 2021/02/28 19:54
Hotels.com is the best app to find a room for either a quick getaway or a long stay. I only use this app when I travel and enjoy all the locations I’ve visited. You can find rooms in very fancy hotels or hotels that are more affordable. Never had a bad experience when using this app. And I like that they give you up until a few days or even the day before for cancellations(in case of emergencies) I highly recommend this app to anyone!
Horrible app !
by pooo ! on 2021/02/28 13:16
This site is very awful. I booked a night during the ice storm 2021 ant not only was the property locked , but I was completely unable to contact anyone! Please remove this app immediately. NOT RECOMMENDED !!!
Best app
by chulinbBy on 2021/02/28 02:43
One of the best hotel
Stunning beach and property
by Runner6irl on 2021/02/28 01:47
The staff and property are wonderful! Gorgeous beach! Nice little kitchen, the poolside rooms have nice patios. Everything is kept in perfect order. Very clean! Very happy staying here, extended our stay.
Great east
by all Landon on 2021/02/28 00:43
Abby is easy to use and understandable couldn’t ask for something good
5 Stars!
by AmyeKatherineStaton on 2021/02/27 23:19
I can honestly say I have loved and appreciated every booking with hotels.com! Great prices and great hotels but more than that they have always been great about cancellations or moving my dates around. Someone actually answers the phone and helps, they don’t jerk me around.
Buggy, ugly, useless
by nicolasfss12 on 2021/02/27 22:50
For instance hotels.com sends me notifications that I should get the hilton app to check in keyless but at no point does hotels provide me with a hilton reservation number needed in the hilton app
The app is not working for now. Unhappy
by hgugmi on 2021/02/27 21:56
Poor app not allowing searching for other towns.
hotels.com lies to customers
by CelebrityGurl on 2021/02/27 21:22
hotels.com lies to customers. I have tried to get my free nights rewards And it’s such a hassle. What is Customer Service number?
Hotel
by MrTimmySky on 2021/02/27 18:22
I love it
Needs work
by Hoser_00 on 2021/02/27 17:58
Mostly good but needs work to integrate it into the phone better and return to options missed. I want another chance specifically to send booking info to my phone / calendar.
Great
by Sparkydon99 on 2021/02/27 14:56
Great so far. Did not know I had to use the free night in a year We do not travel all that much Check in time was great but to leave feedback is too short It seems that I have to report check in right away I am not on my emails sooooooooon enough to report
Horrible
by MNrobcarl on 2021/02/27 14:17
Frustrating app and company!!
Hidden fees make it hard to sort
by jumpingchinchilla on 2021/02/27 05:59
You don’t see, and cannot sort, with taxes and resort fees included as part of the headline price, which makes it hard to sort relative to kayak. You shouldn’t have to check each listing manually to get a clear idea of real prices.
Business trip
by Celtcook on 2021/02/26 23:13
Great hotel very clean and really helpful staff ,great location for dining and entertainment
Horrible false advertising
by bdwwhwh on 2021/02/26 04:14
The double stamp coupon code excludes nearly every hotel in existence. The customer service is atrocious as well.
Travel Ball stay
by jw0770 on 2021/02/26 02:30
Awesome!!
Car rental
by UncleDuke38 on 2021/02/26 01:45
Poor , poor , poor service for car rentals . Do yourself a favor & book on Car rentals dot com !!!!
Error codes during booking process
by alexbi23 on 2021/02/26 01:37
Lost reward night during booking process after app throws up error code. No booking , no reward night anymore
Efficiency!!
by BOOOMMMM!!!!!! on 2021/02/26 01:09
I was absolutely blown away and how I could maneuver through their platform so easily. Their support system is absolutely amazing. Everyone was very knowledgeable on the product and everyone of my questions were answered!
Special offer
by sueshim on 2021/02/26 00:21
App shows you can use promo code to receive double stamps for a stay but when get to check out says it’s expired! Don’t show promos that aren’t valid
Horrible Customer Service
by SALLEY FROM APPLE VALLEY on 2021/02/26 00:21
Horrible customer service, they can never help or understand
Easy to use
by drock 66 on 2021/02/25 19:17
Easy to use, save $ from price at counter, book while standing there so I know place is nice
Great Rates
by TheRealKilo on 2021/02/25 18:57
Love the ease off booking through the app and always able to find good rooms at great rates
Great except for . . .
by ZuniDr on 2021/02/25 15:58
Love Hotels.com. Easy to use and wonderful selection of hotels. BUT, for some reason I can never get rid of message notifications. It drives me nuts!
Great website!
by partsman94 on 2021/02/25 14:45
Easy to use and discounted price’s.
5 Stars
by Fredy from Atlanta on 2021/02/25 14:22
I have used Hotels.com for over 8 years. It’s amazing and always a lifesaver when traveling nationally and internationally. Great tool to have and use at the last minute for the next night stay.
Bait and switch
by Seesaw1313 on 2021/02/25 13:11
Not very happy one of the selling points that I booked this hotel was the free breakfast when I arrived they said they don’t offer breakfast and the ihop next door gives 10% off just show room key !! What a sales gimmick and I’m not happy I had to pay for something was to get in the processor my room
Fix app
by dasani69420 on 2021/02/25 12:53
App never works everytime I need it
Booking
by Jazminetnt on 2021/02/25 12:39
Booking through hotels.com wouldn’t work, so I used the second option to pay at hotel.
Failure to communicate
by sqsucks on 2021/02/25 04:18
This app doesn’t apply double stamps as advertised
Easy
by Brooster33333 on 2021/02/25 02:03
Been good so far. Have some extras if I can find them to use.
A Must Have App For Quality Hotels!
by Rosie's Daughter on 2021/02/25 01:10
I have not been disappointed with this app. It provides the best rates at a variety of hotels ranging from 2 star to 5 star ratings.
Rip Off
by why bothet on 2021/02/24 23:37
I was told to enter the code to get double stamps. CodeRWD2XAPP However, no place to enter!
Bad App Doesn’t Publish Review Properly
by razu8987 on 2021/02/24 18:22
Listed hotels as three or more star where they just One star hotel. Not honest app.
Consistently good rates
by Janice Y Gw on 2021/02/24 18:18
The rates shown are better than I have had with Expedia. There has never been an issue with my room not being booked nor any other unpleasant surprises. I trust Hotels.com.
Great Service
by Jancan0507 on 2021/02/24 17:40
I have always had wonderful service with Hotels.com!! I have had two problems with a few hotel stays in the past, it was fixed immediately. I was able to move to more desirable accommodations. Thank you Janice Cannon ( Conyers, GA )
Does not work on older iOS.
by IUsedToHateRunning on 2021/02/24 17:09
My tablet is a few years old and updated iOS for this version. App says it only runs on iOS not available to me.
Pay at the hotel
by Melissa Origami Owl Jewelry on 2021/02/24 15:51
It really helps families book now and pay at the hotel! Thank you so much!🙏🏽
Promo
by nottoo happy on 2021/02/24 06:24
You offer double night credit but you make it impossible to submit the code or use the coupon. Way too frustrating.
Thanks!
by renaox on 2021/02/24 05:06
Best prices!
Outstanding service
by Duane Douglas on 2021/02/24 03:45
We were in the South China Sea during the pandemic outbreak and Hotels.com allowed multiple changes. We reserved accommodations at ports and as the country turned us away Hotels.com allowed us to cancel as our needs changed. Other people on our cruise were not so fortunate and wished they had used Hotels.com
Best hotel app
by Owenbar on 2021/02/24 02:32
Use it as my go-to app for business and family trips. The rewards program really works too. Bravo!
Rewards not recorded
by hog mam on 2021/02/24 01:54
I try to use one of my rewards and there was nowhere that it would let me do that.
Notre Dame Stay
by Peoria, IL on 2021/02/23 23:14
Easy booking. Great price. Excellent hotel.
Reliable
by Sarah-N-Greg on 2021/02/23 22:21
Always book with Hotels.com. Trustworthy, reliable and easy to deal with customer services if necessary. We travel a lot and I have redeemed several free nights with ZERO hassle!
Hotels.com AWESOMENESS ! 😃
by MAPLoneR4O8 on 2021/02/23 21:11
They always great prices, from their room sizes, to their furniture fixtures they never fail me . 👍🏽😜
Useless
by CaptnDunsel on 2021/02/23 19:45
I n c r e d I b l y s l o w... even on WiFi. Not sure what the point of the app is, considering it won’t save my bookings for later. I have to type in the confirmation number every time. Easier just to keep a print,
Invasive and obnoxious
by sabbaticalTraveler on 2021/02/23 19:28
Not a good company.
Cannot book anything
by Byrongal on 2021/02/23 19:05
Got the app to get my rewards and cannot get a room when the hotel had availability Very discouraging, it also just kept trying to load availability and I never could complete my request so ended up calling hotel!😟🥵
Hotel Review
by Shonna24 on 2021/02/23 17:24
This app easy to use!!!
Great place
by Detroit House Flipper on 2021/02/23 13:58
Clean, ocean view, more like a small apartment than a room - great views / pool and lounge areas
Worst travel app
by Kate3498 on 2021/02/23 05:16
Beware..
Ok
by SHBIWLD on 2021/02/23 03:28
Nice
EXPEDIA’S OFFSPRING
by Sir SAGE on 2020/05/28 05:01
This is a good app. Of the many app options to make reservations for hotel stays, this is the app that I keep on the forefront. I like the idea of narrowing the availability of hotels down to the area that I’m located in & once the hotels are done for the area the app will begin to venture to the outskirts of your location. Any questions or concerns pertaining to the booking are included on attached pages like room facts, requirements, small secrets, etc. The only thing that’s missing per hotel page is the actual hotel phone number but that’s easy to find through your web browser. Overall I recommend the app to many of my friends. Customer service is good, the agents are patient & give their REAL names, & will stay on the line until all concerns are dealt with; they make sure you don’t hang up unhappy, for the most part. The things that are out of their control like deposit reimbursement, a manager or hotel staff that refuses to honor the booking, a hotel that has overbooked but it doesn’t show on the app, etc. is just that, out of their control. But that’s just 10% vs. 90% of the issues and concerns that they can control or change.
Customer care
by HTo0190 on 2020/07/10 18:16
I was just about to give up on this app completely! I stayed 10 nights, and was not able to get my stamps for any nights. However, I decided to call and no one was able to help me after constantly being hung up on. Then I decided to try the help chat and after an hour and a half of non stop transferring from one department to another. As well as constant disconnections I was just furious. Then finally, I was transferred to another agent Christine Joy C. it showed up as on our chat, and she literally fixed everything in under 10 min. I don’t see why any of the other multiple agents I spoke to prior was not able to do what she just did for me. No one was able to answer a simple question. Honestly a simple yes or no would have been suffice after an hour, but instead gave me the run around. I hate writing reviews, and truthfully I would have given this app and customer care a zero star rating if it was possible, but because I was actually grateful for her assistance I give you guys 5 stars and I will continue to book through this app for future endeavors.
False information.
by guineapig97 on 2018/04/24 00:16
I am 20 years old so booking a hotel is quite difficult since most places you have to be 21+. I like how in this app it tells you the min booking age. I go to book a 18+ hotel, everything is paid for, I drive 10 hours to the hotel, go to go check in and the min check in age is actually 21+ when it clearly stated on the app it’s 18+. I call customer support and it took 3 hours. The rep said he couldn’t find anything. I only talked to this guy maybe 30 mins out of the whole 3 hours. The rest of the time I was on hold. During this time I had time to drive around, get a coffee, look up another hotel that was walking distance of the one that I couldn’t check in to, call them and ask if they take 20 year olds, got it confirmed, and was still on hold. The guy said he couldn’t find one thing. So I told him I found something and that took forever to book. I check in to the hotel and the woman behind the desk says the same guy I worked with was not professional with her either and kept making her hold too! He told me there was only 1 room available, which happened to be a downgrade of what I had booked before. But when I go on the app to see what was available there was a room equal value to what I had originally purchased. So I wonder if he lied to me or if the app did again. Regardless I will never use this horrible garbage app again.
Never what you wanted
by Pilot 25 on 2019/08/24 22:55
I have used this app many times, and while one free night stay for every 10 nights of the hotels that are average together and dollar amount is pretty good, what isn’t good is how whatever you book can be changed through the system into something completely not what you’re looking for. Unfortunately you don’t find this out until you arrive and you can’t cancel. For instance I ask for a non-smoking one king bed and book that but yet can only get a double queen or double double bed room only. Or you order your room the way you think it should be and for some reason their system tells the hotel that you want and accessible room for someone who is handicapped. Got lots of problems when it comes to what you want and what the system tells the hotel you asked for. If you’re going to use this app when you book something call the hotel directly make sure you’re getting what you asked for and always make sure that you have a way to cancel your reservation my latest experience with this app has proven to be very extremely disappointing. Good luck to you guys out there! There’s not a whole lot better.. if there is, I’m open to a suggestion? Thanks again.
Going back to Expedia.
by Pedro Vizcarra on 2020/07/07 04:15
Been using for 6 years. Gold level most months so I know how to use it and how to book and apply my rewards nights. Somehow magically after applying my free night and an extra night at regular price and submitting payment I was logged out of the system so it charged me full price and no free night which expires soon ( the only reason I'm using it.) I called and talked to 3 over seas reps, super hard to comunicate with, I was able to get a supervisor, just another waste of time, again I made a reservation "out of the system" and that's all I could get out of them, yet the app knew my credit cards, my info, my reward nights and of course I got the email with the conf # all of this while, according to them doing it without logging in, I tried to explain all this to all the reps to no avail, they could not do anything for me except to use my free night some other day so I'm stuck paying almost unplanned $500 and no one can do crap forme. Calling my bank see if that can just cancel the charge booking my free night only and dropping this clowns. I've easily booked close to 200 nights if not more and not once I've needed help, and the one time I get terrible customer service and useless options. Not worth the hassle. Booking straight with the hotel from now on.
Not Helpful
by DNVickster20 on 2019/09/15 18:48
I booked with this site all of the time. Yesterday, we arrived at our “hotel” at 6pm and they had no clean rooms. They actually gave us keys to a room that was being used! They told us to come back in two hours! I called the 800 number for help and was treated horribly by Bella a manager. She was rude and would not help. I understand we had a non-refundable rate and we would have stayed at our accommodation if they would have had a room for us. But they did not even though they kept claiming they did! Pretty unacceptable, there’s like 100 other sites like this I could use, but I’ve always used this one because I have never had a problem. On hold for over twenty minutes just to get transferred to someone who was completely rude and unhelpful. I still would like my full refund. A definition of a reservation is you have a room waiting for you since we already paid. People were coming in after us getting cleaned rooms and no one would help us out! Absolutely unacceptable!
Horrible customer service BEWARE
by JS Taylor on 2020/09/22 01:07
I kept getting random emails saying that I had a reservation coming up in the very near future, could not figure out what it was referring to. Went to my mobile app under my bookings just to check, and this reservation is no where to be found. The email had a confirmation number and everytime I clicked on it, it took me straight to my bookings within the app. Still no reservation of the sort. So tried to use the chat option, and that was a disaster. Called customer service and it took 45 minutes before someone came on the line. I told the representative why I was calling, and she was apparently seeing the reservation on her end. She said do you want to cancel it, and I said yes, but I did not make it. She said I was still in the grace period and wouldn’t be charged. I told her I better not be charged and asked her multiple times how the reservation was placed and each time she ignored my question. I am very suspicious that someone may be making these reservations that people are unaware of, then their card gets charged. BEWARE!!! Very angry former customer
Buggy app / does not work for updates iPhone users
by Juandisim0 on 2020/06/18 11:39
The website is good. I’ve used it before and found good deals. There is a bug in the search bar however. User are unable to “sort” the listings using the app. Listings appear in list format according to apps recommendation? So basically, if you want to search for a room based on price, rating or distance you are out of luck. The app has the built in sort feature, but users are unable to apply preferred sort options. I would just stick to the website platform. App has been botched recently. Do not download. This app accepts money from hotels to have them appear at the very top of your search results. Despite your financial or logistical preferences. TLDR. this app displays at the very top of search listings the hotels it receives money from. searching specifically by distance or cost is not an option on the app.
Run
by yook on 2018/04/25 14:29
Trying to talk to customer service has been the worst experience I’ve ever had with a company. I called in four separate times because twice the agent hung up on me when they didn’t understand my question instead of just telling me they didn’t know, after taking several minutes for me to have to spell out my email. The third time the girl had someone in the background telling her how to reply to me (I’m assuming she was in training) but then she said she needed my user ID, and when I asked where I could find that on either the app or website they couldn’t tell me. I said “okay, well that’s no problem but can you just tell me if it’s possible to get instant gold status like you advertise online?” I was told they could not answer that question for security reasons...lol!!! The fourth time I called and asked how to get instant gold status the guy responded with variations of “Do you need to book a hotel?” ????? Will never book another hotel through this company because I can only imagine the nightmare of calling in if something went wrong. Do yourself a huge favor and book through the major chains’ apps, as they will always be cheaper. The only way apps like this or Expedia is cheaper is on local, non-chain places.
Liars. Cheats. Do not book with these people. Go direct to the hotel.
by DaveTrish on 2020/04/26 04:09
If you ever try to cancel a reservation or change it to one less day, good luck! The ladies in the Philippines will try to wear you down with phones they claim don’t work and they will insist that they must waste the poor front desk person’s time to “approve” a refund. Then after they spend hours of your time saying they can’t refund your money, they will finally get a hold of the front desk (most likely only if you are there to personally watch the front desk person receive the call). Then they will have their “approval” but they will tell you that you need to call back the next morning to get your refund. You will spend hours and your blood will boil because you can’t believe they think they can get away with such poor service. This is false economy at its best. Don’t get sucked into their scam if you value your time more than about $1/hour. Someone should file a class action lawsuit against these practices, but where? Who knows where these people operate from. They refuse to say where they are headquartered. Sleazy internet company b.s. Apple should require a physical address or not publish their app, IMHO.
Disappointing app
by Caji1989 on 2019/12/28 20:42
I used this app to book an appointment with Hilton in Orlando and it went through. However I could not find this reservation in my app regardless of signing in and out multiple times. I could see all my previous reservation and cancelled reservations but just not this one. I could not cancel this reservation on the app at all. When I tried to browse through the email list to find the reservation information, I found my email was completely filled with this app’s advertisement and the useful information was overwhelmed. It was until the last day did I finally receive the confirmation saying that I have an appointment on the next day. I called their costumer service for 3 hours and they determined that not being able to see the reservation on my app is not their problem and processed my cancellation with a full charge of the booking. They agreed to give me an explanation but later on just told me that they cannot help me further with vague words and prevarications. There was not even a promise to improve the mobile app to avoid this kind of issue. Their attitudes are truly unhelpful and disappointing. I will never use this app again.
Horrible
by Daykd90 on 2018/12/12 03:23
I had reserved a room for 2 nights, just in case I needed the 2nd night. It is currently 10 days until check in. Tried to modify it on the website, I couldn’t because there was no room available. Umm, what? Called and I talked to someone. She stated that there were no rooms available to make the change. I wasn’t trying to add a room or a night. I was trying to get rid of one. She offered to call the hotel to see if they could modify the reservation. She came back on the line to tell me that they were unable to change it. Something wasn’t sitting right. She kept wanting me to either change hotels or cancel my entire reservation. I ended up calling the hotel directly and spoke to the same woman that the woman from hotels spoke to. She immediately told me that there were rooms available and that she could have changed the status. I ended up directly booking with the hotel, for less money than through hotels, and canceling my booking through hotels. I’m sorry, but I am not going to pay an extra $250 because hotels didn’t want to help. Awful customer service!!!! Will not be using again!
Great app, but changing booking could be made easier.
by FariMoni on 2018/04/11 16:51
Great app. Easy to use. My only complaint is that if you want to change your booking to a different hotel, you can’t do it online - even if you have a fully refundable booking. My experience was I was required to call customer service. When I called, for the new hotel I wanted to book they were showing a substantially higher rate than what I was seeing on the app. So I opted to do it myself online by just canceling the original booking and re-booking it at the better rate. It would be easier if I could just have an option to change my booking without all the machinations of cancellation and rebooking. If I must call customer service, then surely they should offer me the same prices that I see online, not higher prices. Anyway, apart from that, great app!
Horrible service!
by appalled ex customer on 2020/11/20 07:23
I am a gold member and I’ve rented hundreds of hotels through this app but when I rent a hotel room off of their app that has lost their business license due to prostitution and I request a refund because I was not able to even stay the night there and had to book another room and their records can verify this they told me that they had to speak to the people at the hotel room before they could grant me a refund. Funny thing is they’re never going to get a hold of them because like I said above the hotel has been shut down and has lost their business license .For this I would give them zero stars if that was even an option, the responses I get in my emails make me wonder about the intelligence of the people who typed them. I’ve told them numerous times that the hotel is not going to answer the phone because they are out of business and they still tell me that they have to speak to somebody at the hotel room to refund my money I would’ve been better off setting my money on fire and watching a burn. Anybody that sees this review believe what I say and do not use this app. Jared Fronek Hall of Fame Moving
Update the App
by A/V Tech Guy on 2019/01/20 21:53
You want people to right reviews as you request them quite frequently. It would be nice if the App does not reset in the middle of writing a review. I I leave the app to check a picture or to get/confirm a detail on my review everything O types and even the selections I made are all gone. This is very irritating and makes people not want to start over. You are actually causing people to not want to leave a review because all the details they have typed are lost. What happens when your 99% done giving a ton of detail and some one called you. All your hard work is now gone. Fixing this EXTREMELY IRRITATING problem should be addressed immediately. I even tried to make a review during down town when waiting to board, sitting on a train, etc and it would be nice for my info to remain so that I can review and continue later. Again everything disappears you really have to fix this problem. Trust me your rate of receiving reviews will go up substantially!!!
Worst add a customer service
by Lanoshah on 2021/01/15 01:45
I have never seen the worst customer service like this!!! I have booked a room on January 14 till January 15 by mistake I wanted to book my room on January 15 till January 16 the minute that I made my mistake I called and asked to change the date just for an extra 24 hour which will be January 15 to January 16!! I called about 3-4 times and they keep telling me to wait and wait and wait and then when I fed up I called the last time and then at the end they tell me that you will need to book another room in FULL price because we can’t change the dates for you even if it was just for the extra day..!!!!!!!! This is the most ridiculous I have ever seen like this before. I’m never coming back ever again or dealing with this app again!! I DO NOT recommend this app to nobody because they just take their money and go they don’t care about any situation or whatever cost.. I am highly disappointed I have been with this ad for years and just for an extra day they couldn’t change the date and wanted me to pay a whole Nother price for no reason.
Never again booking with this negligent third party!!
by Pulgoso112 on 2020/03/17 18:13
I have been trying to reach your company in several times regarding to my hotel reservation. I'm in quarantine for the next 14 days and won't be available to have my vacations in the city. I have any problem to cancel my flights and tour in the city because we know is an emergency. Also the NYC shutdown restaurants and bar making our time there uncomfortable. Last time I reached hotel. com representative they just limited to said that can't assist me because I don't have a cancellation policy and hugh on the phone call. I called direct to the Hotel and Mariott indicate me that will allow reservations to be canceled without penalty. I believe is very disrespectful as a customer and loyal client of the company. I have book several night in the last two months and was planing to book more in the future. We are not asking for nothing that common sense can understand. For courtesy hotels. com should cancel and refund our reservation If have respect for their customer. I won't ever recommend this webpage again.!!!
Love this app!
by IL, Chicago worlds team on 2021/01/22 14:14
I have been using this app for years! It’s super convenient. I use it on the go on road trips and can find hotels near me easily always at theBest prices! Booking is super fast. I have earned many hotel rooms over the years. Not many sites do that!They had a glitch last month and I was worried they were down but it was only temporarilyProbably due to Covid as most businesses. They came back with a new website now that’s even easier to navigate! I have spoken with customer serviceBefore when I’ve made an error and they fixed it quickly. Not sure what people are complaining about? There has been a pandemic going onAnd the hotel industry was affected greatly. Cut them some slack! They will take care of you!
Not a very user friendly app
by Mykellitt on 2020/03/05 23:55
Booked a room and then found another one further down in the app for a better price and closer to my destination, but can’t cancel the original booking in the app. So I booked a hotel room at 530 am and had to call at 1 pm that same day because it still had not updated in the app where I could cancel it, so I called in and had to be put on hold 3 times while they either waited for the system to find it or I had to verify my information multiple times and still be put on hold. Then to top it off, the guy wasn’t sure what to say or how to say it when he was explaining the refund when I hadn’t pairs for it and so I had to explain to him that I wasn’t getting a refund because I did not pay for it and chose to pay for the room when I checked in. Nevertheless, it was 23 minutes of my life I will never get back because the app won’t let you cancel. I thought this was 2020, but everyone acts like it is 1976.
Customer service is the worst, car below industry standard
by angry baby god on 2020/06/13 21:26
Standards of the trade itself are not upheld and this leads to major stress attacks on body and beingness. Lack of respect and integrity for ones time. Uncaring. Will pass you off to another agent over and over until you give up your asking for a refund for a stay that was not completed due to hotel being unable to provide room that was a non smoking room. A stay where you did not stay. And, they’ll refuse to offer any kind of compensation for taking hours upon hours of your time. Or, they’ll off $10 when you were into communication repeating the issue over and over as they continue to pass you off and make you start again. This is an insult. It’s intentional and it’s force upon a being that doesn’t need the stress and damage to body and self. And, they don’t care. I do. Others do too. I’m not the only one frustrated and angry at their lack of proper customer support. 8 days and fight of 10 hours in having to get a refund for a stay where I was unable to stay. Something that could have been taken care of in a matter of minutes and the customer followed up with in a way that alleviates all the burden and responsibility that is not of the customer but for the “customer service” agent with the PAID job. Sad.
Never again
by 486327846 on 2019/02/13 00:10
The lack of customer service I received was horrendous. I booked a hotel and chose the "pay at hotel" option. The fine print on this site was I would be charged the day I checked into my hotel, which was going to cost me $233 a night not including their taxes or fees. I went ahead and booked it, was excited and had it all planned out. 3 days before my check in, I got charged $233. This put my account NEGATIVE OVER $200 b/c I didn't have the funds in there yet! I called cust. service to see what happened and the Rep told me since it was V-day weekend it was charged 72 hours early? That was NOT disclosed or on the page. She pretty much told me too bad so sad and when I was trying to figure out a solution b/c I literally did not have the funds in my account and they charged my card without authorization for that certain date. She kept interrupting and talking over me saying "I'll cancel your booking I'll cancel your booking." THERES NO REFUNDS WHEN YOU CANCEL ANYWAYS! Will never use again. They mess up, they don't help. You're SOL.
Customer service.......
by facefive on 2018/05/18 18:01
As of right now I am very frustrated with the app. I have signed up, reserved a hotel, I have a confirmation number, and everything I need. However, when I try to login to the app, it won’t let me. I have tried every possible email or password it could possibly be, and none of them work. Including the one I booked my room with. It has somehow magically disappeared. I can however type in my last name, and confirmation number, and everything pops up. But even in that area, I cannot find any information as to what they have me signed in under. After looking through all of the options trying to figure this out, I found the customer service section. It is an absolute waste of time. There is no where I can find that will give me a place to either email, or a phone number to call, and speak with someone. So as of right now, I am going to give this one star because I need customer service and apparently I can’t get it. Other than that, the booking went smooth.
Good app with potential
by Pakitt on 2020/10/09 03:59
Updated on Oct. 9th, 2020: still to this day it is not possible to add a reservation to a calendar. Either from the app or the web portal. Is it that difficult to add a button that exports and ics file to add the reservation, check out/in Times to a calendar? I have used so far almost only the web portal, it is simply more practical due to the screen size (and I have an 8 plus..) Once a reservation is finished and confirmed it would be nice to have 1) the possibility to add the reservation to calendar, 2) the reservation page should be closed and return to the home page - which is quite important since the confirmation email doesn’t arrive immediately and if you leave the app and come back to it, it still shows the reservation page, with a not yet finished reservation. Moreover it would be nice if the search by looking at the map could be updated when the map is moved, so that one can check other neighborhoods in more detail or close-by suburban towns close to a big city. Essentially a “search here/nearby current location displayed” like Google maps offers. If these features were implemented, I would give it a 5 stars. And BTW: why not add Touch ID/Face ID login for added security (2 factor authentication is missing btw) and the possibility to pay with Apple Pay from within the app.... ;)
Don’t waste your time.
by Keith Ragan on 2020/06/01 09:45
I booked my hotel 2 days in advance, and when I arrived to my hotel ( after driving for 10 hours straight and only slept for 2 hours ) they did not have my reservation. I showed the confirmation number, my ID, and the front desk person sent me to the same hotel down the street to see if my reservation was over at that location. Went to the second location he told me he didn’t have it and on my reservation it said that it was addressed to the first location I went to. So I drove back to the first location and the front desk lady was arguing with another customer saying she couldn’t find his reservation even though he had booked it a week in advance. Then proceeded to tell him that they had no rooms available and that there was nothing she could do. And mind you I came to this hotel wearing a mask ( due to coronavirus ) and there were signs plastered all Over the place saying “ no mask, no service” but the front desk lady wasn’t wearing a mask or gloves. No hand sanitizer anywhere in sight.
Horrible
by katbred on 2020/10/01 07:32
Beware! I had used this app 100 times to book hotels for teams and used the option to “pay at hotel”. Never had issues as they would all arrive and give their own credit card information and I would not be charged. It was a great option. This time however, there was some very small fine print that apparently said otherwise so when I booked the rooms they took the money out of my account. I called to ask why and I was told it was an authorization that would never actually hit my account and would come off ASAP. They lied. It did. And I ended up with 1200 in charges that resulted in overdraft charges. When I called them they said they couldn’t do anything because it was in the small fine print. Even though I called days before and was told something completely different. Do not use this option if you use this app. It’s not a true option. I will never use this app again. Just go through the hotels!
Post booking and stay improvements
by Tthoman on 2020/01/05 15:46
Love the app in general, but As a part of the post-booking experience I can’t tell which of my previous bookings I’ve already submitted a review for and which I haven’t. I click “write a review” (which implies actually that I haven’t written one) and get an oops message if I have. I’d like confirmation before I waste my time. I would also like a button that displays my history of reviews in descending timeline order. In addition, while writing and in the middle of a review, I don’t want to see anything I’ve already spent time on disappearing if I jump over to another app in the process. I’ve seen my photos disappear or what I’ve written disappear. Very discouraging to start over. Thank you.
Disappointed
by Dasmiami on 2020/03/10 21:56
Today I experienced poor quality using the app , and even worse with calling and talking with a customer service representative.. I was booking a $52 value per night stay at a hotel in Colombia ; while the app was “not working” gave me an error message and suggest me to wait 5 minutes or to call customer service, after 6 minutes not receiving any emails to confirm my booking when through, I called.. my surprise 12 minutes later is that the price of the exact same room when up from $52 to $61.. didn’t hold the price that I was trying to pay a few minutes earlier even that I mention I had a capture picture of the failed transaction on my phone.. didn’t offer I discount or to hold the original price , Simply I had to pay the new price and that’s it, deal with it. Today definitely not happy with the app or customer service. Very disappointed..
Slipping backwards
by Tntoofore on 2018/07/15 19:25
Have used this app in past with better results. Latest attempt found it reasonably easy to book and pay with Apple Pay, BUT, was unable to transfer the reservation ‘card’ into wallet even with multiple attempts. Called and was told it was because I hadn’t signed into app. (No problems in past and doubt I was signed in then.) Had reservation cancelled (As suggested) and rebooked after signing in, as suggested. Still unable to make transfer. So, now have part of reservations for upcoming trip in Wallet and part not, essentially defeating purpose of Wallet. Further, some of previous trip stays are in old results, but most not. Of reservations for upcoming trip made previously, none were listed in the app. When searched for, got very erratic results. It appears the app has been improved to the point it’s no good anymore.
Frustrating
by gshdjdkdjbdhxndkkdbva on 2018/07/08 19:56
Pricing is higher than actual hotel listing and other listings on web. So the “free nights” that are part of the your rewards is being paid for over the ten bookings. I find that very disappointing. There is no filter for two beds. Just two people so every time I go to a hotel I have to continue to click and search to make sure I’m getting a room with two beds. Every time you click on a hotel to look At the details and then inevitably go back to map because it isn’t what you need the map reloads. Making it very difficult to differentiate the hotels already looked at to those that you haven’t. If I focus on on an area it should stay in that area.
Luke warm, at best...
by I am Liam's Mom on 2019/09/11 01:21
I don’t mind using this app to search for hotels. I actually like being able to see the pictures and read about the amenities. I also enjoy the ability to find deals. What I really dislike is that it NEVER retains my confirmed bookings! Even if I've booked a hotel and received the confirmation email, the app doesn’t retain this information, for some odd reason. It gives me this message: “We can’t find any bookings for you. If you think something is missing, tap ‘Find a booking.’” This is regardless of whether I try to search for “Upcoming Bookings;” or “Completed Bookings.” Then I must go through all the trouble to “Find a booking,” type in my last name; track down the confirmation number; enter it and search for the booking. Every. Time. This is despite the fact that I am signed in to the app. It’s EXCRUCIATING and extremely frustrating! WHY??!!!
Terrible customer service
by Miguel0013 on 2019/08/27 13:13
I never write reviews but this app was very frustrating when it came to customer service. The app itself was okay for what it does but speaking with some of the workers at the hotels the actual room prices are cheaper than when you book them thru this app. So the “free nights” is actually payed for from the extra charges (which in my case didn't even work). Which brings me to the customer service part, when trying to talk to customer service about redeeming my free nights it was a long wait with someone trying to find out a solution to something that took forever and never got resolved. On top of that (could have just been my experiences) but it seemed every person I talked too either had broken English or a heavy accent. If you download this app you’ll most likely be okay as long as you don’t expect the free nights and never have to talk to customer service. Good luck!
Search is bogus
by Drgrasso on 2018/12/10 04:35
I spend a bunch of time in upstate and downstate New York. I use hotels because I like getting the free night every ten. And they keep me loyal because of it. But when I do a search on the app and find hotels, I am noticing I do not always get shown ALL of the possible hotels available. However, when I perform a google query for hotels near the same landmark, many more options appear. Then I think well they are just not listed on hotels. But then when I look, there it is along with all the others. And when I click through google on the hotels option, it brings me to my date and time for a closer hotel than the one I got handed when I did the search through the hotels app. Then stupid me I book it at hotels even though they did me wrong. This is the last time. If I get burned again, I am using my free night I earned and ditching hotels forever.
Almost perfect butttt
by Rick Bertino on 2019/07/11 03:53
Only two stars because of two things. They won’t let the app connect to their server using a vpn. Very baddd. They want us to disable our protection to use the app. Second, it seems that these guys book for foreign owners. Ran into a belligerent and rude one using this app and he verbally assaulted me. He almost didnt get to see the sun set. I was that upset. He was immediately rude and treated me as though he was doing me a favor at the front counter. He was a punk. Red Roof in. Springfield, MO. I filed a complaint with hotel dot com and cancelled the deal. They also acknowledged the cancellation and promptly refunded my money but for some reason they still thought I stayed at the Hotel. I was happy with their service until I got the notice that they still showed me staying there after I cancelled. So I’m confused. I did not stay there as I might have regretted it. So??
Beware of charges after free cancellation
by Pezzzz1576 on 2018/04/03 05:59
I’ve had nothing but bad luck with this app! First, I cancelled two hotels in the allotted time but there supposedly was a “glitch” in the system, so the cancellation didn’t go through. I did get one rectified and another had mass confusion surrounding it. Tonight I see a charge on my card for a different hotel that I cancelled many days ahead of time!! I’m not sure what the use is of using this app with free cancellation if it doesn’t work! I did call customer service and they assured me that I have a credit coming but I shouldn’t even have to see a charge period! I will say that I give their customer service five stars for being extremely sweet and helpful.
Worst customer service ever!
by Cromefrog01 on 2019/04/17 23:12
I’m a customer service consultant, these people have absolutely no customer service at all! I’m booking a room from another city, the guy books me in a place five minutes to the end of check out time, and doesn’t bother to tell me! He continued to book the room knowing I’m three hours away! Once it was all done he told me that I missed the check in time for my first night, then said it was to late for a refund, then lied, saying he did a refund! I had to dispute it with my bank! I had to pay for a different room and redo the reservation for the following day! Double charged for one week for one room! 😡😡😡😡😡
Horrendous - PLEASE work with other travel companies!
by pyt17587 on 2018/06/12 21:43
1) They don’t bother to tell you that when you book a flight + hotel package that you will not get *any* rewards (I only learned this after FOUR calls totally nearly two hours of my time!). 2) All of the customer service reps that I’ve spoken to in the last year have *extremely* thick accents, making it difficult to understand what they are saying. 3) If they don’t want to speak with you anymore they will put you on hold for exceptionally long periods of time (there is no sound or background music but you are still on hold). As an “insider” revealed to me, This is because it is documented when they disconnect the call but it is not documented when you disconnect the call, so it they are just trying to get you to hang up. If you wait long enough, though, they will eventually hang up on you. 4) One manager was very nasty. While I was asking him a question about why my rewards had not been applied he said We can talk about this until the middle of next week but it won’t change the outcome.” We had been speaking for less than a minute so he onviously uses that line all the time. That’s the kind of absolutely terrible customer service that you can look forward to. Account deactivated; app deleted. Deuces!
Cheated of Rewards
by VL Cheated on 2020/10/06 23:19
I have twice had the issue of using the app to book, but for some inexplicable reason it does not credit my account. This is unacceptable considering ALL of my personal information populated the fields when booking. Why is this significant? Well, their customer support (or lack thereof) keeps telling me the issue is that I booked as a “guest.” How is that even possible when my personal information is auto populated? Secondly, why would I complete a transaction as a “guest” when I have a profile? The whole purpose is to avoid entering information for each booking. Lastly, I was told that they would credit me for the 5 night stay, but I later received an email from an email address that accepts no responses indicating they will not honor my booking for rewards. So VERY disappointing that I was cheated of my rewards and essentially lied to regarding rectifying the situation.
Over Hotels
by jaredrockstar on 2020/05/30 04:15
I’ve never had such bad customer service. First, I booked thru the app, and the reservation never went to the hotel. When I got to the hotel, they couldn’t find the reservation. I decided to call Hotels to then wait on hold for 30 mins. Finally when someone picked up they agreed to call the hotel, and email them the confirmation. Too bad the customer service person did a terrible job at even sending the email, that initially never went thru. Finally once the email went thru, the front desk then needed to call another number for confirmation, which they were on hold for another thirty minutes. Did I forget my 9 year old is waiting with us??? Unacceptable service.
Never mind whatbyou want
by Cc Carol on 2020/02/20 22:44
I have used this app many times with no problem. My recent trip to Madrid, I chose and appartment that looked great but once we arrived the problems started. Turns out, that I had to pick up the key at a spot located 1.7 km away. Mind you I was travelling ina group of 5 with suitcases so this meant I had to pay a taxi just to get the key. Once we arrived, turns out the key does not work . It is 11 pm and we cannot get inside our rental. They had given me a contact whatsapp BeMate number and it worked. A messanger arrived at midnight with another key that did work. The next problem, building did not have heating. So there were maintenance people coming over from 9 am. The problem is that this appartment was sublet through BeMate so they have no idea whats happening. The heating system had been down for a week. Anyhow, Im not happy with this service. Will not be using it again !!!
Terrible The Worst
by Cruzin333 on 2020/07/23 06:02
made a reservation to stay at the Double Tree In San Pedro Port of Los Angeles My reservation has the wrong dates, no pool no restaurant no bottle water no maid service took almost an hour to get toilet paper. I’m tired of people and places taking advantage of this “Pandemic” the worst are the nats and bugs. This hotel refuses to do what is right . My brother is an attorney this is and will not be tolerated... I used to stay at the Hilton Fountain Blue where I was treated with respect . THIS IS THE WORST BE AWARE OF BED BUGS ~ No maid service? Isn’t that exactly what we need? While customers are out a maid should put a mask on gloves and disinfect the rooms? The truth is you do not want to pay there workers. Look I understand everything is upside down however this is not the time. . Dirty filthy gonif Thieves - I have stayed at 6 star Hilton’s I have stayed at 3 this location is a minus 6.. Good luck if you choose to stay in this dump. Be sure to hide your wallet
Gift cards
by Steph_lynn76 on 2019/09/16 12:31
Love the convenience of the app...and the savings I find...however if you have more than one gift card you can’t use them without combining them, and you have to call to get that done because the link on the app/website isn’t set up yet...you can’t check balances on the gift cards either...so if you don’t know exactly how much is on them, you lose what’s on them because they inactivate them when you call to combine...it really needs fixed so we can do it online...also more options to choose from..ie...bed size, gold/silver options, kitchen amenities...those would make the number that come up smaller so you would spend less time comparing and more time packing...
So Easy
by Mackabee73 on 2018/09/08 17:32
Used this app 4 times in the span of a couple weeks. Once for my bachelorette party, wedding night, and an impromptu stay post-honeymoon. The fourth was me booking a hotel room for my sister in the limo bus on the way to the wedding because she decided she wasn’t going to want to drive home. So easy to find the best price for the kind of stay you’re looking for whether it’s just a quick place to sleep, or looking for more of a luxury experience. The more you book the more you earn in points too so definitely would recommend for people who travel often, I’ve probably saved hundreds just in the last couple weeks. Love this app.
Awesome information for international trip
by KmlaR on 2018/06/08 03:36
My husband and I are traveling to Japan this summer. Needed 4 separate hotels as we are traveling around. I found just what I wanted with the information the app provided about room size, fridges in rooms, English speaking front desk, breakfast, and laundry availability. Easily switched from info to map view so I could find something close to train stations. Once I picked the hotels I wanted booking was a breeze. They say it takes 2 minutes to book and they’re spot on! Even found great bargains once I unlocked special prices by logging into my account on the app. Would recommend to anyone who travels in the US or abroad.
Night mare
by night matr on 2018/04/14 03:46
I booked hotels in this site before and had no problems so I get a email saying that I unlocked special prices so when I look at the hotels I find this one that was 67 a night so I book the hotel I drive hours too get to the hotel with my children for a weekend out for my daughters birthday. So when I get to the hotel to check they tell my the price was a lot more than what it was so the hotel tell me to call hotel so when I do they try telling me that was incorrect and that the price was 270. I was on the phone for 2 hours all for them to say sorry but didn't wanna help with the mistake they made. Never again
Unscribe me
by collinsgranny on 2020/08/02 05:57
Remove me from your mailing list. Our association eith these people were less than unsatisfactory. Every reservation I made thru them were a mess up- name was not correct, the reservations were for handicap rooms but when we got to location the reservations were for regular rooms we traced with our small dog but when we got to locations there was no mention of us having our dog. One location was such a sleezy looking(but no other option in area) our air condition did not work when we arrived and er reported it at desk and were gone several hrs but it still didn’t work but front desk would not give us a trfund/or reduction in our cost. I called you office and was told I would get $15 credit only if I used your company to make reservations again. But guess what I will not be using your service any more. Will not recommend it either.
BEWARE smoking room rates
by KeithJOlsen on 2018/01/12 13:16
This app worked well and I didn't have any problems until I got there and found out that I had a smoking room. Nowhere was it apparent that the rate it was selling me was for a smoking room. This in information that should be eliminated with a simple button at the Very beginning. "Do you want a smoking room. Yes/No" Then your reservation information should have this information highlighted, on its own line. A person shouldn't have to search all the fine print to find this out. All of the other booking information is easily identifiable, but this piece is very important and not given the proper weight.
Not enough hotel options anymore.
by midnight with no hotel on 2019/12/08 07:05
I used to love this app, but today I used it and there were only 2 choices given to me in Van Horn, TX, a small town with hardly anything but hotels, gas stations and eating places. When the hotel I reserved had only 2 rooms non-smoking with 2 beds, and both rooms had unmade beds, there were no more choices on tour app except that same hotel. So I called the Wyndham, and their 2 hotels in town were booked up, so I started driving. The first hotel I came to was locked, but the 2nd one had a room for me. I was very disappointed I couldn’t use your help in the middle of the night when I really needed your help finding a different hotel. I’ve been using your service about 3 years now, and have used it whenever I travel, but gave noticed the selection of hotels has gone down from what it used to be, but tonight was the worst!!
Great for basic functionality, but issues with chat
by brydave on 2019/03/06 01:17
Booking and cancelling is easy, but trying to chat with their (very friendly and helpful) support team was difficult. When I left the app to check my confirmation number in my email everything reset and I lost my chat progress. After I went through the process of connecting to another support agent (with my confirmation numbered copied), I couldn’t paste it in the chat box. Also, sometimes the message box wouldn’t let me type anything, so I would have to hide the keyboard and reopen it to reply to a message. The main things I do in the app performed well, but when you already need support, every other little bump in the road seems 100x more annoying.
Total dissatisfaction
by pickwick fail on 2020/05/29 19:04
I booked a hotel in Savannah tn,I had a free night that I applied to the booking. They billed my card for the room instead of giving me my free night. So I called them the lady said she would have to cancel the reservation and rebook it, I said ok. She booked the room in Savannah georgia instead of Savannah tn. Of course I didn’t know this and we went on to the creek and spent the day afterwards we went to the hotel and they said we had no reservations there they were booked in Georgia. With it being a holiday weekend everything was booked. We had to drive back home. I’m not happy with them at all. I’m a single mom and times like this are few and far in between. Then a week later I had to call because the money has been taken out of my account still. They were more less oh well 🤬 total dissatisfaction with them. I would not recommend....
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App name
Hotels.com: Book Hotels & More
Description
When you’re ready to travel again, the Hotels.com app has everything you need to book the perfect place to stay. Plus, our app is your perfect travel companion. Not only can you book on the go, but you can also change or cancel your booking and contact the property directly from the app. That’s not all! You’ll find everything you need to make your booking stress-free and your stay even more enjoyable. SAVINGS & DEALS • You can instantly save an extra 10% with Secret Prices** on our app • Use our “Tonight’s Local Deals” feature to save on last minute bookings GET REWARDED WITH HOTELS.COM REWARDS • Collect 10 stamps, get 1 reward*** night! Collect a stamp for every night you stay at 1,000,000 eligible properties worldwide • Get handy notifications as you progress towards your reward night • There are no blackout dates to redeem your reward night • Silver and Gold members can enjoy extra travel benefits at VIP Access properties FIND A STAY THAT’S RIGHT FOR YOU • Explore our range of apartments, holiday homes, resorts and more • It’s easy to search for properties with our in-depth sort and filter options • See the property’s location at a glance with our map view • Read verified guest reviews • Compare the features and prices of your favorite properties you’ve saved FAST, EASY & SECURE BOOKINGS • Pay now or later – you choose whether you want to pay online or at the property • Save your payment details securely to book future stays even faster • You can use Apple Pay® to book your stay ENJOY YOUR STAY • Use Siri shortcuts to quickly access your booking details • Get booking confirmation and check-in notifications *Free cancellation on most hotels. Some hotels require you to cancel at least 24-48 hours before check-in. See property pages on app for details. **Secret Prices are available to Hotels.com app users, Hotels.com® Rewards members and individuals who unlock Secret Prices by subscribing to Hotels.com by email. Available on selected hotels and selected dates only. Subject to the full terms and conditions https://www.hotels.com/customer_care/terms_conditions.html ***Hotels.com® Rewards is open only to individuals who are eighteen (18) and older. When you book and stay 1 night at eligible properties, you’ll get 1 stamp. Collect 10 stamps and you'll get 1 reward night to redeem at a Hotels.com® Rewards eligible pre-pay property (as identified on site). A redemption fee applies to each reward night, unless redeemed on the Hotels.com app. The maximum value of the reward night is the average daily rate of your ten (10) stamps collected excluding taxes and applicable fees. The value of your reward night doesn't count towards any applicable taxes or fees. Excludes package bookings (where available) and bookings made using a coupon. Your reward nights and/or your collected stamps will expire if you have not collected a stamp and/or redeemed a reward night using your Hotels.com® Rewards account in the previous 12 months. Subject to full terms and conditions https://www.hotels.com/customer_care/terms_conditions.html. The Hotels.com app uses information for analytics, personalization, and advertising. By downloading our app, you agree to our privacy and cookies policies https://hotels.com/customer_care/privacy.html.
The best
by DrewzCluezz on 2021/03/06 22:25
Definitely
Florida trip
by sargieo on 2021/03/06 17:34
I wanted to cancel one of my two nights, called the hotel, no problem, hotel clerk said to mention it my booking agent (you) so I get the refund for the one night and the hotels.com agent cancelled my entire booking. Thanks to the awesome hotel clerk for helping me get it straightened out and no thanks to hotels.com for starting a fire at the beginning of my vacation 🙄
Support booking vacations family ones onlineonline chat features
by btsway on 2021/03/06 09:34
Just really really disappointed of you shows that for a long time and now because of simple loyal task of work in the chat feature and helping guide me to a good vacation for my family during spring break for my 40th birthday and my son‘s eighth birthday is the first time I’ve ever downloaded Priceline and guess whatIf I don’t hear back I guess I’m not a good customer so I have probably end up booking this I don’t have fast you’ll react but I will be a loyal customer and give y’all two hours I do hope to use your app again if you don’t respond but Priceline that is actually pretty cool. Thanks one of your loyal customer Jeremy Benton
CEO
by chrisgrigoeyan on 2021/03/06 06:25
Great
Quick reservations
by Payne008 on 2021/03/06 01:51
Best deals
Hard to navigate this app
by russlucy on 2021/03/06 00:54
I cannot change my password through this app.
Anna.
by kelley888888 on 2021/03/05 23:41
Love it but I can not figure out the free night that I have accumulated.
Dave M.
by One Vet on 2021/03/05 23:06
Excellent choice of hotels! Great discounts! Easy to use app!
Why no Id.me discount
by stlstephie on 2021/03/05 22:27
Hotels.com indicates that they offer an id.me discount. There is simply no way to plug it in during the checkout process. Lame
Extremely unsatisfactory
by CrypticNinja on 2021/03/05 20:26
I told the search engine 2 adults. There was no other question about this other than the number of guests. Every place they showed only had 1 bed. If you don’t know what a person is doing on vacation, and you’re not going to ask for bed number. Don’t assume it. I need 2 beds but I’ll never find it on this app.
Awful customer service
by Spring$Showers on 2021/03/05 19:43
I booked a hotel with this website and the hotel is closed ! They did not accommodate anything and had to pay more for another hotel! I’m glad i figured this out before being stranded in New Orleans with a hotel that was closed! They said they could do nothing for me for 24-48 hours ?! I would have had to sleep outside?! What a disappointment..... I’m so sad, hurt and feel like I was shafted ! I hope they learn or redeem themselves ☹️😞😩😤😳😳😳😳😳
Love this app
by Ellskin on 2021/03/05 14:54
Great rewards and great prices
Fishkill NY
by KAF Maryland on 2021/03/05 14:54
Every step of the booking was easy.
Great Escapes
by alea0212 on 2021/03/05 12:55
I am in a semi long distance relationship, and we both have children of our own: I LOVE using this app to put together our biweekly “kid free escape”. The prices are better than anyone around, and the cancellation policy, as well as how easy it is, is perfect for single parents.
A
by Referee56 on 2021/03/05 02:11
Mmkm Ok I The
My general compliant is -
by aD1s@pprovedPers0n on 2021/03/04 23:52
if I stare @ food in my room, then the approval person acts out, acting UN-available.. I know they all drink sperms - but! Still they r not approving..
Use them often
by donujiki on 2021/03/04 23:14
I’ve traveled the world. In traveling I’ve experienced difficulties (rare) and Hotels.com has helped out...especially in Europe where things can be difficult.
Cannot access car rental information
by wkra03 on 2021/03/04 20:56
Twenty minutes on app and I still can’t see where to access car rental information
Refunds are a disaster
by Gotkristin on 2021/03/04 18:54
If you need to cancel be absolutely sure you’re not going to be charged accidentally by the hotel because getting a refund is next to impossible. The website won’t refund you. The hotel won’t refund you (even if they were the ones that charged you) even if you have proof that you weren’t supposed to be charged for the cancellation.
Wrong name on my account!
by the pacer guy on 2021/03/04 17:01
My name is Matthew Asen When I sign in the name Gary Choi pops up. Don’t know who that is and I have tried to have it changed to no avail. Can you help?
Booking hotel stays
by HoneyBadger5000 on 2021/03/04 16:25
Booking hotel stays is so quick and easy now with this app. Love the pay now or at hotel option. So hassle free!
App Rarely Works
by Moviesmusic on 2021/03/04 12:22
App only worked once on an entire cross country drive. Has no value to me whatsoever
Great app
by Chula nutrition on 2021/03/04 03:17
Looking to visit Florida on a budget with the whole fam!! I didn’t even have to look
Partner in Travel
by QuakerFromSoCal on 2021/03/04 03:13
It’s great to have a dependable traveling app partner!
Greatest app ever
by tcalv23 on 2021/03/04 00:04
Awesome
Angie Weseman
by Weseman 7 on 2021/03/03 23:50
It’s one of our favorite places to stay! So relaxing. Staff is always great. Rooms are AMAZING!
Service technician
by Rasklywabbit on 2021/03/03 22:44
They are not help with a problem and the first time I had a problem with a crappy hotel and moved on my own to a better.
Would be great-If it worked
by RoyinTUS on 2021/03/03 20:37
The selection looks great. If only this app would actually book a hotel. It goes to the “You’re Nearly There” page. And then you watch forever, nothing happens Should be the “You’re Nearly There” “So close, yet so far away” page. This has happened in completely different parts of the country. I have spent over half an hour trying to get this to book a room today. I gave a couple day’s ago. Just wasn’t worth the time and effort.
Never correct
by Itsmiimoo on 2021/03/03 17:38
I travel frequently for business, and have used this app for almost a year due to the rewards stacking up nicely. After this current trip, I will NEVER use this app again. Every time I pay and book a suite, once I arrive at th hotel, it is never available. Although that is what I paid for. No refund for the difference. Ridiculous. If there was a way to rate it as a 0, I absolutely would.
Fast and easy
by Mike ABQ on 2021/03/03 03:57
Great price, good selection and fast
Horrendous customer service
by MTMUS on 2021/03/03 01:59
Got booked in a hotel with no vacancies today. That was bad, but I had to jump through hoops to get the mistake fixed and get a refund. Robo customer service is the same as no customer service. I think I am an ex customer going forward.
Prices
by maccjil2 on 2021/03/02 17:35
I used and looked at 6 different apps for the same hotel. Really strange that this app had a price cheaper by 35$/night. I tried calling the company and didn’t get a person for 5mins and thats my limit waiting. It said im supposed to get 50% off the public released posting in this case it was 119$. The rate i got was 89$ not bad not 50% off. It said book 2 nights and i did. When i check in ill follow up and see what happens. Also to let everyone know how nice it is. Rated 9.2 wow hope its all that
Double stamp
by Jodi m dur on 2021/03/02 12:57
Don't honor their double stamps they always have a reason even when you do everything correctly
Great app!
by Sophia Payne on 2021/03/02 12:16
I find this app easy to use and convenient. I can change bookings or browse to make new ones anywhere and anytime.
Don’t trust price guarantees
by pes7347 on 2021/03/02 10:39
I booked and within a couple days saw the same hotel at a lower price. I did not cancel because of a $50 fee. As I was sitting waiting the price went back up within minutes of me sending my request. I got a message they couldn’t honor the lower price because it wasn’t the current price. I’ve always loved Hotels.com until now and has been a loyal customer. I do not like being told there is a guarantee when it is not one. I even had pictures as proof but it didn’t matter. I am very disappointed. The difference in price for one night was $269 dropping to $119 and than popping back up as soon as you put in my request. I want to post pictures but I do not see a way to do this.
Zenaida
by Zdiaz. on 2021/03/02 08:19
This app is amazing.
No map view
by shi11y game on 2021/03/01 20:37
Wish I could have moved the pin to look for different hotels.
Excellent customer service
by Suzie NJ on 2021/03/01 10:29
I had to make some changes at the last minute was chatting with Daniel he handled everything he was excellent!!
App much worse than website
by Leesescups on 2021/03/01 07:33
I’m having an extremely hard time using the app compared to the website. When I do map view and search around it didn’t automatically refresh making it a horrible inefficient experience. When I try to hit gallery view to see all pictures at once, it wouldn’t show. Really awful.
Hotel reservations
by myveganlife on 2021/03/01 05:23
Very easy and reliable app , will definitely use again.
Great app
by sg0304 on 2021/03/01 03:16
Love this app give you great deals on hotels.
Fast reliable
by Sth7711 on 2021/03/01 00:52
Good job Hotels.com I like the free nights that are accumulated
Easy to book but using reward nights are frustrating.
by Trixon on 2021/02/28 23:51
Was excited to use our well earned reward points for our free night but every property sorted by “redeem night” when it came to booking said in small print “sorry cannot use for this booking”. Gave up after 3 tries.
Easy
by JGNewby on 2021/02/28 21:57
Hotels.com is the easiest way to book hotel rooms.
Very poor
by eacer1793 on 2021/02/28 19:54
Misleading advertising & poor customer service & support from Hotel.com.
My go to app!
by SuliXOAO on 2021/02/28 19:54
Hotels.com is the best app to find a room for either a quick getaway or a long stay. I only use this app when I travel and enjoy all the locations I’ve visited. You can find rooms in very fancy hotels or hotels that are more affordable. Never had a bad experience when using this app. And I like that they give you up until a few days or even the day before for cancellations(in case of emergencies) I highly recommend this app to anyone!
Horrible app !
by pooo ! on 2021/02/28 13:16
This site is very awful. I booked a night during the ice storm 2021 ant not only was the property locked , but I was completely unable to contact anyone! Please remove this app immediately. NOT RECOMMENDED !!!
Best app
by chulinbBy on 2021/02/28 02:43
One of the best hotel
Stunning beach and property
by Runner6irl on 2021/02/28 01:47
The staff and property are wonderful! Gorgeous beach! Nice little kitchen, the poolside rooms have nice patios. Everything is kept in perfect order. Very clean! Very happy staying here, extended our stay.
Great east
by all Landon on 2021/02/28 00:43
Abby is easy to use and understandable couldn’t ask for something good
5 Stars!
by AmyeKatherineStaton on 2021/02/27 23:19
I can honestly say I have loved and appreciated every booking with hotels.com! Great prices and great hotels but more than that they have always been great about cancellations or moving my dates around. Someone actually answers the phone and helps, they don’t jerk me around.
Buggy, ugly, useless
by nicolasfss12 on 2021/02/27 22:50
For instance hotels.com sends me notifications that I should get the hilton app to check in keyless but at no point does hotels provide me with a hilton reservation number needed in the hilton app
The app is not working for now. Unhappy
by hgugmi on 2021/02/27 21:56
Poor app not allowing searching for other towns.
hotels.com lies to customers
by CelebrityGurl on 2021/02/27 21:22
hotels.com lies to customers. I have tried to get my free nights rewards And it’s such a hassle. What is Customer Service number?
Hotel
by MrTimmySky on 2021/02/27 18:22
I love it
Needs work
by Hoser_00 on 2021/02/27 17:58
Mostly good but needs work to integrate it into the phone better and return to options missed. I want another chance specifically to send booking info to my phone / calendar.
Great
by Sparkydon99 on 2021/02/27 14:56
Great so far. Did not know I had to use the free night in a year We do not travel all that much Check in time was great but to leave feedback is too short It seems that I have to report check in right away I am not on my emails sooooooooon enough to report
Horrible
by MNrobcarl on 2021/02/27 14:17
Frustrating app and company!!
Hidden fees make it hard to sort
by jumpingchinchilla on 2021/02/27 05:59
You don’t see, and cannot sort, with taxes and resort fees included as part of the headline price, which makes it hard to sort relative to kayak. You shouldn’t have to check each listing manually to get a clear idea of real prices.
Business trip
by Celtcook on 2021/02/26 23:13
Great hotel very clean and really helpful staff ,great location for dining and entertainment
Horrible false advertising
by bdwwhwh on 2021/02/26 04:14
The double stamp coupon code excludes nearly every hotel in existence. The customer service is atrocious as well.
Travel Ball stay
by jw0770 on 2021/02/26 02:30
Awesome!!
Car rental
by UncleDuke38 on 2021/02/26 01:45
Poor , poor , poor service for car rentals . Do yourself a favor & book on Car rentals dot com !!!!
Error codes during booking process
by alexbi23 on 2021/02/26 01:37
Lost reward night during booking process after app throws up error code. No booking , no reward night anymore
Efficiency!!
by BOOOMMMM!!!!!! on 2021/02/26 01:09
I was absolutely blown away and how I could maneuver through their platform so easily. Their support system is absolutely amazing. Everyone was very knowledgeable on the product and everyone of my questions were answered!
Special offer
by sueshim on 2021/02/26 00:21
App shows you can use promo code to receive double stamps for a stay but when get to check out says it’s expired! Don’t show promos that aren’t valid
Horrible Customer Service
by SALLEY FROM APPLE VALLEY on 2021/02/26 00:21
Horrible customer service, they can never help or understand
Easy to use
by drock 66 on 2021/02/25 19:17
Easy to use, save $ from price at counter, book while standing there so I know place is nice
Great Rates
by TheRealKilo on 2021/02/25 18:57
Love the ease off booking through the app and always able to find good rooms at great rates
Great except for . . .
by ZuniDr on 2021/02/25 15:58
Love Hotels.com. Easy to use and wonderful selection of hotels. BUT, for some reason I can never get rid of message notifications. It drives me nuts!
Great website!
by partsman94 on 2021/02/25 14:45
Easy to use and discounted price’s.
5 Stars
by Fredy from Atlanta on 2021/02/25 14:22
I have used Hotels.com for over 8 years. It’s amazing and always a lifesaver when traveling nationally and internationally. Great tool to have and use at the last minute for the next night stay.
Bait and switch
by Seesaw1313 on 2021/02/25 13:11
Not very happy one of the selling points that I booked this hotel was the free breakfast when I arrived they said they don’t offer breakfast and the ihop next door gives 10% off just show room key !! What a sales gimmick and I’m not happy I had to pay for something was to get in the processor my room
Fix app
by dasani69420 on 2021/02/25 12:53
App never works everytime I need it
Booking
by Jazminetnt on 2021/02/25 12:39
Booking through hotels.com wouldn’t work, so I used the second option to pay at hotel.
Failure to communicate
by sqsucks on 2021/02/25 04:18
This app doesn’t apply double stamps as advertised
Easy
by Brooster33333 on 2021/02/25 02:03
Been good so far. Have some extras if I can find them to use.
A Must Have App For Quality Hotels!
by Rosie's Daughter on 2021/02/25 01:10
I have not been disappointed with this app. It provides the best rates at a variety of hotels ranging from 2 star to 5 star ratings.
Rip Off
by why bothet on 2021/02/24 23:37
I was told to enter the code to get double stamps. CodeRWD2XAPP However, no place to enter!
Bad App Doesn’t Publish Review Properly
by razu8987 on 2021/02/24 18:22
Listed hotels as three or more star where they just One star hotel. Not honest app.
Consistently good rates
by Janice Y Gw on 2021/02/24 18:18
The rates shown are better than I have had with Expedia. There has never been an issue with my room not being booked nor any other unpleasant surprises. I trust Hotels.com.
Great Service
by Jancan0507 on 2021/02/24 17:40
I have always had wonderful service with Hotels.com!! I have had two problems with a few hotel stays in the past, it was fixed immediately. I was able to move to more desirable accommodations. Thank you Janice Cannon ( Conyers, GA )
Does not work on older iOS.
by IUsedToHateRunning on 2021/02/24 17:09
My tablet is a few years old and updated iOS for this version. App says it only runs on iOS not available to me.
Pay at the hotel
by Melissa Origami Owl Jewelry on 2021/02/24 15:51
It really helps families book now and pay at the hotel! Thank you so much!🙏🏽
Promo
by nottoo happy on 2021/02/24 06:24
You offer double night credit but you make it impossible to submit the code or use the coupon. Way too frustrating.
Thanks!
by renaox on 2021/02/24 05:06
Best prices!
Outstanding service
by Duane Douglas on 2021/02/24 03:45
We were in the South China Sea during the pandemic outbreak and Hotels.com allowed multiple changes. We reserved accommodations at ports and as the country turned us away Hotels.com allowed us to cancel as our needs changed. Other people on our cruise were not so fortunate and wished they had used Hotels.com
Best hotel app
by Owenbar on 2021/02/24 02:32
Use it as my go-to app for business and family trips. The rewards program really works too. Bravo!
Rewards not recorded
by hog mam on 2021/02/24 01:54
I try to use one of my rewards and there was nowhere that it would let me do that.
Notre Dame Stay
by Peoria, IL on 2021/02/23 23:14
Easy booking. Great price. Excellent hotel.
Reliable
by Sarah-N-Greg on 2021/02/23 22:21
Always book with Hotels.com. Trustworthy, reliable and easy to deal with customer services if necessary. We travel a lot and I have redeemed several free nights with ZERO hassle!
Hotels.com AWESOMENESS ! 😃
by MAPLoneR4O8 on 2021/02/23 21:11
They always great prices, from their room sizes, to their furniture fixtures they never fail me . 👍🏽😜
Useless
by CaptnDunsel on 2021/02/23 19:45
I n c r e d I b l y s l o w... even on WiFi. Not sure what the point of the app is, considering it won’t save my bookings for later. I have to type in the confirmation number every time. Easier just to keep a print,
Invasive and obnoxious
by sabbaticalTraveler on 2021/02/23 19:28
Not a good company.
Cannot book anything
by Byrongal on 2021/02/23 19:05
Got the app to get my rewards and cannot get a room when the hotel had availability Very discouraging, it also just kept trying to load availability and I never could complete my request so ended up calling hotel!😟🥵
Hotel Review
by Shonna24 on 2021/02/23 17:24
This app easy to use!!!
Great place
by Detroit House Flipper on 2021/02/23 13:58
Clean, ocean view, more like a small apartment than a room - great views / pool and lounge areas
Worst travel app
by Kate3498 on 2021/02/23 05:16
Beware..
Ok
by SHBIWLD on 2021/02/23 03:28
Nice
EXPEDIA’S OFFSPRING
by Sir SAGE on 2020/05/28 05:01
This is a good app. Of the many app options to make reservations for hotel stays, this is the app that I keep on the forefront. I like the idea of narrowing the availability of hotels down to the area that I’m located in & once the hotels are done for the area the app will begin to venture to the outskirts of your location. Any questions or concerns pertaining to the booking are included on attached pages like room facts, requirements, small secrets, etc. The only thing that’s missing per hotel page is the actual hotel phone number but that’s easy to find through your web browser. Overall I recommend the app to many of my friends. Customer service is good, the agents are patient & give their REAL names, & will stay on the line until all concerns are dealt with; they make sure you don’t hang up unhappy, for the most part. The things that are out of their control like deposit reimbursement, a manager or hotel staff that refuses to honor the booking, a hotel that has overbooked but it doesn’t show on the app, etc. is just that, out of their control. But that’s just 10% vs. 90% of the issues and concerns that they can control or change.
Customer care
by HTo0190 on 2020/07/10 18:16
I was just about to give up on this app completely! I stayed 10 nights, and was not able to get my stamps for any nights. However, I decided to call and no one was able to help me after constantly being hung up on. Then I decided to try the help chat and after an hour and a half of non stop transferring from one department to another. As well as constant disconnections I was just furious. Then finally, I was transferred to another agent Christine Joy C. it showed up as on our chat, and she literally fixed everything in under 10 min. I don’t see why any of the other multiple agents I spoke to prior was not able to do what she just did for me. No one was able to answer a simple question. Honestly a simple yes or no would have been suffice after an hour, but instead gave me the run around. I hate writing reviews, and truthfully I would have given this app and customer care a zero star rating if it was possible, but because I was actually grateful for her assistance I give you guys 5 stars and I will continue to book through this app for future endeavors.
False information.
by guineapig97 on 2018/04/24 00:16
I am 20 years old so booking a hotel is quite difficult since most places you have to be 21+. I like how in this app it tells you the min booking age. I go to book a 18+ hotel, everything is paid for, I drive 10 hours to the hotel, go to go check in and the min check in age is actually 21+ when it clearly stated on the app it’s 18+. I call customer support and it took 3 hours. The rep said he couldn’t find anything. I only talked to this guy maybe 30 mins out of the whole 3 hours. The rest of the time I was on hold. During this time I had time to drive around, get a coffee, look up another hotel that was walking distance of the one that I couldn’t check in to, call them and ask if they take 20 year olds, got it confirmed, and was still on hold. The guy said he couldn’t find one thing. So I told him I found something and that took forever to book. I check in to the hotel and the woman behind the desk says the same guy I worked with was not professional with her either and kept making her hold too! He told me there was only 1 room available, which happened to be a downgrade of what I had booked before. But when I go on the app to see what was available there was a room equal value to what I had originally purchased. So I wonder if he lied to me or if the app did again. Regardless I will never use this horrible garbage app again.
Never what you wanted
by Pilot 25 on 2019/08/24 22:55
I have used this app many times, and while one free night stay for every 10 nights of the hotels that are average together and dollar amount is pretty good, what isn’t good is how whatever you book can be changed through the system into something completely not what you’re looking for. Unfortunately you don’t find this out until you arrive and you can’t cancel. For instance I ask for a non-smoking one king bed and book that but yet can only get a double queen or double double bed room only. Or you order your room the way you think it should be and for some reason their system tells the hotel that you want and accessible room for someone who is handicapped. Got lots of problems when it comes to what you want and what the system tells the hotel you asked for. If you’re going to use this app when you book something call the hotel directly make sure you’re getting what you asked for and always make sure that you have a way to cancel your reservation my latest experience with this app has proven to be very extremely disappointing. Good luck to you guys out there! There’s not a whole lot better.. if there is, I’m open to a suggestion? Thanks again.
Going back to Expedia.
by Pedro Vizcarra on 2020/07/07 04:15
Been using for 6 years. Gold level most months so I know how to use it and how to book and apply my rewards nights. Somehow magically after applying my free night and an extra night at regular price and submitting payment I was logged out of the system so it charged me full price and no free night which expires soon ( the only reason I'm using it.) I called and talked to 3 over seas reps, super hard to comunicate with, I was able to get a supervisor, just another waste of time, again I made a reservation "out of the system" and that's all I could get out of them, yet the app knew my credit cards, my info, my reward nights and of course I got the email with the conf # all of this while, according to them doing it without logging in, I tried to explain all this to all the reps to no avail, they could not do anything for me except to use my free night some other day so I'm stuck paying almost unplanned $500 and no one can do crap forme. Calling my bank see if that can just cancel the charge booking my free night only and dropping this clowns. I've easily booked close to 200 nights if not more and not once I've needed help, and the one time I get terrible customer service and useless options. Not worth the hassle. Booking straight with the hotel from now on.
Not Helpful
by DNVickster20 on 2019/09/15 18:48
I booked with this site all of the time. Yesterday, we arrived at our “hotel” at 6pm and they had no clean rooms. They actually gave us keys to a room that was being used! They told us to come back in two hours! I called the 800 number for help and was treated horribly by Bella a manager. She was rude and would not help. I understand we had a non-refundable rate and we would have stayed at our accommodation if they would have had a room for us. But they did not even though they kept claiming they did! Pretty unacceptable, there’s like 100 other sites like this I could use, but I’ve always used this one because I have never had a problem. On hold for over twenty minutes just to get transferred to someone who was completely rude and unhelpful. I still would like my full refund. A definition of a reservation is you have a room waiting for you since we already paid. People were coming in after us getting cleaned rooms and no one would help us out! Absolutely unacceptable!
Horrible customer service BEWARE
by JS Taylor on 2020/09/22 01:07
I kept getting random emails saying that I had a reservation coming up in the very near future, could not figure out what it was referring to. Went to my mobile app under my bookings just to check, and this reservation is no where to be found. The email had a confirmation number and everytime I clicked on it, it took me straight to my bookings within the app. Still no reservation of the sort. So tried to use the chat option, and that was a disaster. Called customer service and it took 45 minutes before someone came on the line. I told the representative why I was calling, and she was apparently seeing the reservation on her end. She said do you want to cancel it, and I said yes, but I did not make it. She said I was still in the grace period and wouldn’t be charged. I told her I better not be charged and asked her multiple times how the reservation was placed and each time she ignored my question. I am very suspicious that someone may be making these reservations that people are unaware of, then their card gets charged. BEWARE!!! Very angry former customer
Buggy app / does not work for updates iPhone users
by Juandisim0 on 2020/06/18 11:39
The website is good. I’ve used it before and found good deals. There is a bug in the search bar however. User are unable to “sort” the listings using the app. Listings appear in list format according to apps recommendation? So basically, if you want to search for a room based on price, rating or distance you are out of luck. The app has the built in sort feature, but users are unable to apply preferred sort options. I would just stick to the website platform. App has been botched recently. Do not download. This app accepts money from hotels to have them appear at the very top of your search results. Despite your financial or logistical preferences. TLDR. this app displays at the very top of search listings the hotels it receives money from. searching specifically by distance or cost is not an option on the app.
Run
by yook on 2018/04/25 14:29
Trying to talk to customer service has been the worst experience I’ve ever had with a company. I called in four separate times because twice the agent hung up on me when they didn’t understand my question instead of just telling me they didn’t know, after taking several minutes for me to have to spell out my email. The third time the girl had someone in the background telling her how to reply to me (I’m assuming she was in training) but then she said she needed my user ID, and when I asked where I could find that on either the app or website they couldn’t tell me. I said “okay, well that’s no problem but can you just tell me if it’s possible to get instant gold status like you advertise online?” I was told they could not answer that question for security reasons...lol!!! The fourth time I called and asked how to get instant gold status the guy responded with variations of “Do you need to book a hotel?” ????? Will never book another hotel through this company because I can only imagine the nightmare of calling in if something went wrong. Do yourself a huge favor and book through the major chains’ apps, as they will always be cheaper. The only way apps like this or Expedia is cheaper is on local, non-chain places.
Liars. Cheats. Do not book with these people. Go direct to the hotel.
by DaveTrish on 2020/04/26 04:09
If you ever try to cancel a reservation or change it to one less day, good luck! The ladies in the Philippines will try to wear you down with phones they claim don’t work and they will insist that they must waste the poor front desk person’s time to “approve” a refund. Then after they spend hours of your time saying they can’t refund your money, they will finally get a hold of the front desk (most likely only if you are there to personally watch the front desk person receive the call). Then they will have their “approval” but they will tell you that you need to call back the next morning to get your refund. You will spend hours and your blood will boil because you can’t believe they think they can get away with such poor service. This is false economy at its best. Don’t get sucked into their scam if you value your time more than about $1/hour. Someone should file a class action lawsuit against these practices, but where? Who knows where these people operate from. They refuse to say where they are headquartered. Sleazy internet company b.s. Apple should require a physical address or not publish their app, IMHO.
Disappointing app
by Caji1989 on 2019/12/28 20:42
I used this app to book an appointment with Hilton in Orlando and it went through. However I could not find this reservation in my app regardless of signing in and out multiple times. I could see all my previous reservation and cancelled reservations but just not this one. I could not cancel this reservation on the app at all. When I tried to browse through the email list to find the reservation information, I found my email was completely filled with this app’s advertisement and the useful information was overwhelmed. It was until the last day did I finally receive the confirmation saying that I have an appointment on the next day. I called their costumer service for 3 hours and they determined that not being able to see the reservation on my app is not their problem and processed my cancellation with a full charge of the booking. They agreed to give me an explanation but later on just told me that they cannot help me further with vague words and prevarications. There was not even a promise to improve the mobile app to avoid this kind of issue. Their attitudes are truly unhelpful and disappointing. I will never use this app again.
Horrible
by Daykd90 on 2018/12/12 03:23
I had reserved a room for 2 nights, just in case I needed the 2nd night. It is currently 10 days until check in. Tried to modify it on the website, I couldn’t because there was no room available. Umm, what? Called and I talked to someone. She stated that there were no rooms available to make the change. I wasn’t trying to add a room or a night. I was trying to get rid of one. She offered to call the hotel to see if they could modify the reservation. She came back on the line to tell me that they were unable to change it. Something wasn’t sitting right. She kept wanting me to either change hotels or cancel my entire reservation. I ended up calling the hotel directly and spoke to the same woman that the woman from hotels spoke to. She immediately told me that there were rooms available and that she could have changed the status. I ended up directly booking with the hotel, for less money than through hotels, and canceling my booking through hotels. I’m sorry, but I am not going to pay an extra $250 because hotels didn’t want to help. Awful customer service!!!! Will not be using again!
Great app, but changing booking could be made easier.
by FariMoni on 2018/04/11 16:51
Great app. Easy to use. My only complaint is that if you want to change your booking to a different hotel, you can’t do it online - even if you have a fully refundable booking. My experience was I was required to call customer service. When I called, for the new hotel I wanted to book they were showing a substantially higher rate than what I was seeing on the app. So I opted to do it myself online by just canceling the original booking and re-booking it at the better rate. It would be easier if I could just have an option to change my booking without all the machinations of cancellation and rebooking. If I must call customer service, then surely they should offer me the same prices that I see online, not higher prices. Anyway, apart from that, great app!
Horrible service!
by appalled ex customer on 2020/11/20 07:23
I am a gold member and I’ve rented hundreds of hotels through this app but when I rent a hotel room off of their app that has lost their business license due to prostitution and I request a refund because I was not able to even stay the night there and had to book another room and their records can verify this they told me that they had to speak to the people at the hotel room before they could grant me a refund. Funny thing is they’re never going to get a hold of them because like I said above the hotel has been shut down and has lost their business license .For this I would give them zero stars if that was even an option, the responses I get in my emails make me wonder about the intelligence of the people who typed them. I’ve told them numerous times that the hotel is not going to answer the phone because they are out of business and they still tell me that they have to speak to somebody at the hotel room to refund my money I would’ve been better off setting my money on fire and watching a burn. Anybody that sees this review believe what I say and do not use this app. Jared Fronek Hall of Fame Moving
Update the App
by A/V Tech Guy on 2019/01/20 21:53
You want people to right reviews as you request them quite frequently. It would be nice if the App does not reset in the middle of writing a review. I I leave the app to check a picture or to get/confirm a detail on my review everything O types and even the selections I made are all gone. This is very irritating and makes people not want to start over. You are actually causing people to not want to leave a review because all the details they have typed are lost. What happens when your 99% done giving a ton of detail and some one called you. All your hard work is now gone. Fixing this EXTREMELY IRRITATING problem should be addressed immediately. I even tried to make a review during down town when waiting to board, sitting on a train, etc and it would be nice for my info to remain so that I can review and continue later. Again everything disappears you really have to fix this problem. Trust me your rate of receiving reviews will go up substantially!!!
Worst add a customer service
by Lanoshah on 2021/01/15 01:45
I have never seen the worst customer service like this!!! I have booked a room on January 14 till January 15 by mistake I wanted to book my room on January 15 till January 16 the minute that I made my mistake I called and asked to change the date just for an extra 24 hour which will be January 15 to January 16!! I called about 3-4 times and they keep telling me to wait and wait and wait and then when I fed up I called the last time and then at the end they tell me that you will need to book another room in FULL price because we can’t change the dates for you even if it was just for the extra day..!!!!!!!! This is the most ridiculous I have ever seen like this before. I’m never coming back ever again or dealing with this app again!! I DO NOT recommend this app to nobody because they just take their money and go they don’t care about any situation or whatever cost.. I am highly disappointed I have been with this ad for years and just for an extra day they couldn’t change the date and wanted me to pay a whole Nother price for no reason.
Never again booking with this negligent third party!!
by Pulgoso112 on 2020/03/17 18:13
I have been trying to reach your company in several times regarding to my hotel reservation. I'm in quarantine for the next 14 days and won't be available to have my vacations in the city. I have any problem to cancel my flights and tour in the city because we know is an emergency. Also the NYC shutdown restaurants and bar making our time there uncomfortable. Last time I reached hotel. com representative they just limited to said that can't assist me because I don't have a cancellation policy and hugh on the phone call. I called direct to the Hotel and Mariott indicate me that will allow reservations to be canceled without penalty. I believe is very disrespectful as a customer and loyal client of the company. I have book several night in the last two months and was planing to book more in the future. We are not asking for nothing that common sense can understand. For courtesy hotels. com should cancel and refund our reservation If have respect for their customer. I won't ever recommend this webpage again.!!!
Love this app!
by IL, Chicago worlds team on 2021/01/22 14:14
I have been using this app for years! It’s super convenient. I use it on the go on road trips and can find hotels near me easily always at theBest prices! Booking is super fast. I have earned many hotel rooms over the years. Not many sites do that!They had a glitch last month and I was worried they were down but it was only temporarilyProbably due to Covid as most businesses. They came back with a new website now that’s even easier to navigate! I have spoken with customer serviceBefore when I’ve made an error and they fixed it quickly. Not sure what people are complaining about? There has been a pandemic going onAnd the hotel industry was affected greatly. Cut them some slack! They will take care of you!
Not a very user friendly app
by Mykellitt on 2020/03/05 23:55
Booked a room and then found another one further down in the app for a better price and closer to my destination, but can’t cancel the original booking in the app. So I booked a hotel room at 530 am and had to call at 1 pm that same day because it still had not updated in the app where I could cancel it, so I called in and had to be put on hold 3 times while they either waited for the system to find it or I had to verify my information multiple times and still be put on hold. Then to top it off, the guy wasn’t sure what to say or how to say it when he was explaining the refund when I hadn’t pairs for it and so I had to explain to him that I wasn’t getting a refund because I did not pay for it and chose to pay for the room when I checked in. Nevertheless, it was 23 minutes of my life I will never get back because the app won’t let you cancel. I thought this was 2020, but everyone acts like it is 1976.
Customer service is the worst, car below industry standard
by angry baby god on 2020/06/13 21:26
Standards of the trade itself are not upheld and this leads to major stress attacks on body and beingness. Lack of respect and integrity for ones time. Uncaring. Will pass you off to another agent over and over until you give up your asking for a refund for a stay that was not completed due to hotel being unable to provide room that was a non smoking room. A stay where you did not stay. And, they’ll refuse to offer any kind of compensation for taking hours upon hours of your time. Or, they’ll off $10 when you were into communication repeating the issue over and over as they continue to pass you off and make you start again. This is an insult. It’s intentional and it’s force upon a being that doesn’t need the stress and damage to body and self. And, they don’t care. I do. Others do too. I’m not the only one frustrated and angry at their lack of proper customer support. 8 days and fight of 10 hours in having to get a refund for a stay where I was unable to stay. Something that could have been taken care of in a matter of minutes and the customer followed up with in a way that alleviates all the burden and responsibility that is not of the customer but for the “customer service” agent with the PAID job. Sad.
Never again
by 486327846 on 2019/02/13 00:10
The lack of customer service I received was horrendous. I booked a hotel and chose the "pay at hotel" option. The fine print on this site was I would be charged the day I checked into my hotel, which was going to cost me $233 a night not including their taxes or fees. I went ahead and booked it, was excited and had it all planned out. 3 days before my check in, I got charged $233. This put my account NEGATIVE OVER $200 b/c I didn't have the funds in there yet! I called cust. service to see what happened and the Rep told me since it was V-day weekend it was charged 72 hours early? That was NOT disclosed or on the page. She pretty much told me too bad so sad and when I was trying to figure out a solution b/c I literally did not have the funds in my account and they charged my card without authorization for that certain date. She kept interrupting and talking over me saying "I'll cancel your booking I'll cancel your booking." THERES NO REFUNDS WHEN YOU CANCEL ANYWAYS! Will never use again. They mess up, they don't help. You're SOL.
Customer service.......
by facefive on 2018/05/18 18:01
As of right now I am very frustrated with the app. I have signed up, reserved a hotel, I have a confirmation number, and everything I need. However, when I try to login to the app, it won’t let me. I have tried every possible email or password it could possibly be, and none of them work. Including the one I booked my room with. It has somehow magically disappeared. I can however type in my last name, and confirmation number, and everything pops up. But even in that area, I cannot find any information as to what they have me signed in under. After looking through all of the options trying to figure this out, I found the customer service section. It is an absolute waste of time. There is no where I can find that will give me a place to either email, or a phone number to call, and speak with someone. So as of right now, I am going to give this one star because I need customer service and apparently I can’t get it. Other than that, the booking went smooth.
Good app with potential
by Pakitt on 2020/10/09 03:59
Updated on Oct. 9th, 2020: still to this day it is not possible to add a reservation to a calendar. Either from the app or the web portal. Is it that difficult to add a button that exports and ics file to add the reservation, check out/in Times to a calendar? I have used so far almost only the web portal, it is simply more practical due to the screen size (and I have an 8 plus..) Once a reservation is finished and confirmed it would be nice to have 1) the possibility to add the reservation to calendar, 2) the reservation page should be closed and return to the home page - which is quite important since the confirmation email doesn’t arrive immediately and if you leave the app and come back to it, it still shows the reservation page, with a not yet finished reservation. Moreover it would be nice if the search by looking at the map could be updated when the map is moved, so that one can check other neighborhoods in more detail or close-by suburban towns close to a big city. Essentially a “search here/nearby current location displayed” like Google maps offers. If these features were implemented, I would give it a 5 stars. And BTW: why not add Touch ID/Face ID login for added security (2 factor authentication is missing btw) and the possibility to pay with Apple Pay from within the app.... ;)
Don’t waste your time.
by Keith Ragan on 2020/06/01 09:45
I booked my hotel 2 days in advance, and when I arrived to my hotel ( after driving for 10 hours straight and only slept for 2 hours ) they did not have my reservation. I showed the confirmation number, my ID, and the front desk person sent me to the same hotel down the street to see if my reservation was over at that location. Went to the second location he told me he didn’t have it and on my reservation it said that it was addressed to the first location I went to. So I drove back to the first location and the front desk lady was arguing with another customer saying she couldn’t find his reservation even though he had booked it a week in advance. Then proceeded to tell him that they had no rooms available and that there was nothing she could do. And mind you I came to this hotel wearing a mask ( due to coronavirus ) and there were signs plastered all Over the place saying “ no mask, no service” but the front desk lady wasn’t wearing a mask or gloves. No hand sanitizer anywhere in sight.
Horrible
by katbred on 2020/10/01 07:32
Beware! I had used this app 100 times to book hotels for teams and used the option to “pay at hotel”. Never had issues as they would all arrive and give their own credit card information and I would not be charged. It was a great option. This time however, there was some very small fine print that apparently said otherwise so when I booked the rooms they took the money out of my account. I called to ask why and I was told it was an authorization that would never actually hit my account and would come off ASAP. They lied. It did. And I ended up with 1200 in charges that resulted in overdraft charges. When I called them they said they couldn’t do anything because it was in the small fine print. Even though I called days before and was told something completely different. Do not use this option if you use this app. It’s not a true option. I will never use this app again. Just go through the hotels!
Post booking and stay improvements
by Tthoman on 2020/01/05 15:46
Love the app in general, but As a part of the post-booking experience I can’t tell which of my previous bookings I’ve already submitted a review for and which I haven’t. I click “write a review” (which implies actually that I haven’t written one) and get an oops message if I have. I’d like confirmation before I waste my time. I would also like a button that displays my history of reviews in descending timeline order. In addition, while writing and in the middle of a review, I don’t want to see anything I’ve already spent time on disappearing if I jump over to another app in the process. I’ve seen my photos disappear or what I’ve written disappear. Very discouraging to start over. Thank you.
Disappointed
by Dasmiami on 2020/03/10 21:56
Today I experienced poor quality using the app , and even worse with calling and talking with a customer service representative.. I was booking a $52 value per night stay at a hotel in Colombia ; while the app was “not working” gave me an error message and suggest me to wait 5 minutes or to call customer service, after 6 minutes not receiving any emails to confirm my booking when through, I called.. my surprise 12 minutes later is that the price of the exact same room when up from $52 to $61.. didn’t hold the price that I was trying to pay a few minutes earlier even that I mention I had a capture picture of the failed transaction on my phone.. didn’t offer I discount or to hold the original price , Simply I had to pay the new price and that’s it, deal with it. Today definitely not happy with the app or customer service. Very disappointed..
Slipping backwards
by Tntoofore on 2018/07/15 19:25
Have used this app in past with better results. Latest attempt found it reasonably easy to book and pay with Apple Pay, BUT, was unable to transfer the reservation ‘card’ into wallet even with multiple attempts. Called and was told it was because I hadn’t signed into app. (No problems in past and doubt I was signed in then.) Had reservation cancelled (As suggested) and rebooked after signing in, as suggested. Still unable to make transfer. So, now have part of reservations for upcoming trip in Wallet and part not, essentially defeating purpose of Wallet. Further, some of previous trip stays are in old results, but most not. Of reservations for upcoming trip made previously, none were listed in the app. When searched for, got very erratic results. It appears the app has been improved to the point it’s no good anymore.
Frustrating
by gshdjdkdjbdhxndkkdbva on 2018/07/08 19:56
Pricing is higher than actual hotel listing and other listings on web. So the “free nights” that are part of the your rewards is being paid for over the ten bookings. I find that very disappointing. There is no filter for two beds. Just two people so every time I go to a hotel I have to continue to click and search to make sure I’m getting a room with two beds. Every time you click on a hotel to look At the details and then inevitably go back to map because it isn’t what you need the map reloads. Making it very difficult to differentiate the hotels already looked at to those that you haven’t. If I focus on on an area it should stay in that area.
Luke warm, at best...
by I am Liam's Mom on 2019/09/11 01:21
I don’t mind using this app to search for hotels. I actually like being able to see the pictures and read about the amenities. I also enjoy the ability to find deals. What I really dislike is that it NEVER retains my confirmed bookings! Even if I've booked a hotel and received the confirmation email, the app doesn’t retain this information, for some odd reason. It gives me this message: “We can’t find any bookings for you. If you think something is missing, tap ‘Find a booking.’” This is regardless of whether I try to search for “Upcoming Bookings;” or “Completed Bookings.” Then I must go through all the trouble to “Find a booking,” type in my last name; track down the confirmation number; enter it and search for the booking. Every. Time. This is despite the fact that I am signed in to the app. It’s EXCRUCIATING and extremely frustrating! WHY??!!!
Terrible customer service
by Miguel0013 on 2019/08/27 13:13
I never write reviews but this app was very frustrating when it came to customer service. The app itself was okay for what it does but speaking with some of the workers at the hotels the actual room prices are cheaper than when you book them thru this app. So the “free nights” is actually payed for from the extra charges (which in my case didn't even work). Which brings me to the customer service part, when trying to talk to customer service about redeeming my free nights it was a long wait with someone trying to find out a solution to something that took forever and never got resolved. On top of that (could have just been my experiences) but it seemed every person I talked too either had broken English or a heavy accent. If you download this app you’ll most likely be okay as long as you don’t expect the free nights and never have to talk to customer service. Good luck!
Search is bogus
by Drgrasso on 2018/12/10 04:35
I spend a bunch of time in upstate and downstate New York. I use hotels because I like getting the free night every ten. And they keep me loyal because of it. But when I do a search on the app and find hotels, I am noticing I do not always get shown ALL of the possible hotels available. However, when I perform a google query for hotels near the same landmark, many more options appear. Then I think well they are just not listed on hotels. But then when I look, there it is along with all the others. And when I click through google on the hotels option, it brings me to my date and time for a closer hotel than the one I got handed when I did the search through the hotels app. Then stupid me I book it at hotels even though they did me wrong. This is the last time. If I get burned again, I am using my free night I earned and ditching hotels forever.
Almost perfect butttt
by Rick Bertino on 2019/07/11 03:53
Only two stars because of two things. They won’t let the app connect to their server using a vpn. Very baddd. They want us to disable our protection to use the app. Second, it seems that these guys book for foreign owners. Ran into a belligerent and rude one using this app and he verbally assaulted me. He almost didnt get to see the sun set. I was that upset. He was immediately rude and treated me as though he was doing me a favor at the front counter. He was a punk. Red Roof in. Springfield, MO. I filed a complaint with hotel dot com and cancelled the deal. They also acknowledged the cancellation and promptly refunded my money but for some reason they still thought I stayed at the Hotel. I was happy with their service until I got the notice that they still showed me staying there after I cancelled. So I’m confused. I did not stay there as I might have regretted it. So??
Beware of charges after free cancellation
by Pezzzz1576 on 2018/04/03 05:59
I’ve had nothing but bad luck with this app! First, I cancelled two hotels in the allotted time but there supposedly was a “glitch” in the system, so the cancellation didn’t go through. I did get one rectified and another had mass confusion surrounding it. Tonight I see a charge on my card for a different hotel that I cancelled many days ahead of time!! I’m not sure what the use is of using this app with free cancellation if it doesn’t work! I did call customer service and they assured me that I have a credit coming but I shouldn’t even have to see a charge period! I will say that I give their customer service five stars for being extremely sweet and helpful.
Worst customer service ever!
by Cromefrog01 on 2019/04/17 23:12
I’m a customer service consultant, these people have absolutely no customer service at all! I’m booking a room from another city, the guy books me in a place five minutes to the end of check out time, and doesn’t bother to tell me! He continued to book the room knowing I’m three hours away! Once it was all done he told me that I missed the check in time for my first night, then said it was to late for a refund, then lied, saying he did a refund! I had to dispute it with my bank! I had to pay for a different room and redo the reservation for the following day! Double charged for one week for one room! 😡😡😡😡😡
Horrendous - PLEASE work with other travel companies!
by pyt17587 on 2018/06/12 21:43
1) They don’t bother to tell you that when you book a flight + hotel package that you will not get *any* rewards (I only learned this after FOUR calls totally nearly two hours of my time!). 2) All of the customer service reps that I’ve spoken to in the last year have *extremely* thick accents, making it difficult to understand what they are saying. 3) If they don’t want to speak with you anymore they will put you on hold for exceptionally long periods of time (there is no sound or background music but you are still on hold). As an “insider” revealed to me, This is because it is documented when they disconnect the call but it is not documented when you disconnect the call, so it they are just trying to get you to hang up. If you wait long enough, though, they will eventually hang up on you. 4) One manager was very nasty. While I was asking him a question about why my rewards had not been applied he said We can talk about this until the middle of next week but it won’t change the outcome.” We had been speaking for less than a minute so he onviously uses that line all the time. That’s the kind of absolutely terrible customer service that you can look forward to. Account deactivated; app deleted. Deuces!
Cheated of Rewards
by VL Cheated on 2020/10/06 23:19
I have twice had the issue of using the app to book, but for some inexplicable reason it does not credit my account. This is unacceptable considering ALL of my personal information populated the fields when booking. Why is this significant? Well, their customer support (or lack thereof) keeps telling me the issue is that I booked as a “guest.” How is that even possible when my personal information is auto populated? Secondly, why would I complete a transaction as a “guest” when I have a profile? The whole purpose is to avoid entering information for each booking. Lastly, I was told that they would credit me for the 5 night stay, but I later received an email from an email address that accepts no responses indicating they will not honor my booking for rewards. So VERY disappointing that I was cheated of my rewards and essentially lied to regarding rectifying the situation.
Over Hotels
by jaredrockstar on 2020/05/30 04:15
I’ve never had such bad customer service. First, I booked thru the app, and the reservation never went to the hotel. When I got to the hotel, they couldn’t find the reservation. I decided to call Hotels to then wait on hold for 30 mins. Finally when someone picked up they agreed to call the hotel, and email them the confirmation. Too bad the customer service person did a terrible job at even sending the email, that initially never went thru. Finally once the email went thru, the front desk then needed to call another number for confirmation, which they were on hold for another thirty minutes. Did I forget my 9 year old is waiting with us??? Unacceptable service.
Never mind whatbyou want
by Cc Carol on 2020/02/20 22:44
I have used this app many times with no problem. My recent trip to Madrid, I chose and appartment that looked great but once we arrived the problems started. Turns out, that I had to pick up the key at a spot located 1.7 km away. Mind you I was travelling ina group of 5 with suitcases so this meant I had to pay a taxi just to get the key. Once we arrived, turns out the key does not work . It is 11 pm and we cannot get inside our rental. They had given me a contact whatsapp BeMate number and it worked. A messanger arrived at midnight with another key that did work. The next problem, building did not have heating. So there were maintenance people coming over from 9 am. The problem is that this appartment was sublet through BeMate so they have no idea whats happening. The heating system had been down for a week. Anyhow, Im not happy with this service. Will not be using it again !!!
Terrible The Worst
by Cruzin333 on 2020/07/23 06:02
made a reservation to stay at the Double Tree In San Pedro Port of Los Angeles My reservation has the wrong dates, no pool no restaurant no bottle water no maid service took almost an hour to get toilet paper. I’m tired of people and places taking advantage of this “Pandemic” the worst are the nats and bugs. This hotel refuses to do what is right . My brother is an attorney this is and will not be tolerated... I used to stay at the Hilton Fountain Blue where I was treated with respect . THIS IS THE WORST BE AWARE OF BED BUGS ~ No maid service? Isn’t that exactly what we need? While customers are out a maid should put a mask on gloves and disinfect the rooms? The truth is you do not want to pay there workers. Look I understand everything is upside down however this is not the time. . Dirty filthy gonif Thieves - I have stayed at 6 star Hilton’s I have stayed at 3 this location is a minus 6.. Good luck if you choose to stay in this dump. Be sure to hide your wallet
Gift cards
by Steph_lynn76 on 2019/09/16 12:31
Love the convenience of the app...and the savings I find...however if you have more than one gift card you can’t use them without combining them, and you have to call to get that done because the link on the app/website isn’t set up yet...you can’t check balances on the gift cards either...so if you don’t know exactly how much is on them, you lose what’s on them because they inactivate them when you call to combine...it really needs fixed so we can do it online...also more options to choose from..ie...bed size, gold/silver options, kitchen amenities...those would make the number that come up smaller so you would spend less time comparing and more time packing...
So Easy
by Mackabee73 on 2018/09/08 17:32
Used this app 4 times in the span of a couple weeks. Once for my bachelorette party, wedding night, and an impromptu stay post-honeymoon. The fourth was me booking a hotel room for my sister in the limo bus on the way to the wedding because she decided she wasn’t going to want to drive home. So easy to find the best price for the kind of stay you’re looking for whether it’s just a quick place to sleep, or looking for more of a luxury experience. The more you book the more you earn in points too so definitely would recommend for people who travel often, I’ve probably saved hundreds just in the last couple weeks. Love this app.
Awesome information for international trip
by KmlaR on 2018/06/08 03:36
My husband and I are traveling to Japan this summer. Needed 4 separate hotels as we are traveling around. I found just what I wanted with the information the app provided about room size, fridges in rooms, English speaking front desk, breakfast, and laundry availability. Easily switched from info to map view so I could find something close to train stations. Once I picked the hotels I wanted booking was a breeze. They say it takes 2 minutes to book and they’re spot on! Even found great bargains once I unlocked special prices by logging into my account on the app. Would recommend to anyone who travels in the US or abroad.
Night mare
by night matr on 2018/04/14 03:46
I booked hotels in this site before and had no problems so I get a email saying that I unlocked special prices so when I look at the hotels I find this one that was 67 a night so I book the hotel I drive hours too get to the hotel with my children for a weekend out for my daughters birthday. So when I get to the hotel to check they tell my the price was a lot more than what it was so the hotel tell me to call hotel so when I do they try telling me that was incorrect and that the price was 270. I was on the phone for 2 hours all for them to say sorry but didn't wanna help with the mistake they made. Never again
Unscribe me
by collinsgranny on 2020/08/02 05:57
Remove me from your mailing list. Our association eith these people were less than unsatisfactory. Every reservation I made thru them were a mess up- name was not correct, the reservations were for handicap rooms but when we got to location the reservations were for regular rooms we traced with our small dog but when we got to locations there was no mention of us having our dog. One location was such a sleezy looking(but no other option in area) our air condition did not work when we arrived and er reported it at desk and were gone several hrs but it still didn’t work but front desk would not give us a trfund/or reduction in our cost. I called you office and was told I would get $15 credit only if I used your company to make reservations again. But guess what I will not be using your service any more. Will not recommend it either.
BEWARE smoking room rates
by KeithJOlsen on 2018/01/12 13:16
This app worked well and I didn't have any problems until I got there and found out that I had a smoking room. Nowhere was it apparent that the rate it was selling me was for a smoking room. This in information that should be eliminated with a simple button at the Very beginning. "Do you want a smoking room. Yes/No" Then your reservation information should have this information highlighted, on its own line. A person shouldn't have to search all the fine print to find this out. All of the other booking information is easily identifiable, but this piece is very important and not given the proper weight.
Not enough hotel options anymore.
by midnight with no hotel on 2019/12/08 07:05
I used to love this app, but today I used it and there were only 2 choices given to me in Van Horn, TX, a small town with hardly anything but hotels, gas stations and eating places. When the hotel I reserved had only 2 rooms non-smoking with 2 beds, and both rooms had unmade beds, there were no more choices on tour app except that same hotel. So I called the Wyndham, and their 2 hotels in town were booked up, so I started driving. The first hotel I came to was locked, but the 2nd one had a room for me. I was very disappointed I couldn’t use your help in the middle of the night when I really needed your help finding a different hotel. I’ve been using your service about 3 years now, and have used it whenever I travel, but gave noticed the selection of hotels has gone down from what it used to be, but tonight was the worst!!
Great for basic functionality, but issues with chat
by brydave on 2019/03/06 01:17
Booking and cancelling is easy, but trying to chat with their (very friendly and helpful) support team was difficult. When I left the app to check my confirmation number in my email everything reset and I lost my chat progress. After I went through the process of connecting to another support agent (with my confirmation numbered copied), I couldn’t paste it in the chat box. Also, sometimes the message box wouldn’t let me type anything, so I would have to hide the keyboard and reopen it to reply to a message. The main things I do in the app performed well, but when you already need support, every other little bump in the road seems 100x more annoying.
Total dissatisfaction
by pickwick fail on 2020/05/29 19:04
I booked a hotel in Savannah tn,I had a free night that I applied to the booking. They billed my card for the room instead of giving me my free night. So I called them the lady said she would have to cancel the reservation and rebook it, I said ok. She booked the room in Savannah georgia instead of Savannah tn. Of course I didn’t know this and we went on to the creek and spent the day afterwards we went to the hotel and they said we had no reservations there they were booked in Georgia. With it being a holiday weekend everything was booked. We had to drive back home. I’m not happy with them at all. I’m a single mom and times like this are few and far in between. Then a week later I had to call because the money has been taken out of my account still. They were more less oh well 🤬 total dissatisfaction with them. I would not recommend....
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