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Bank of America Mobile Banking

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Bank of America mobile banking
Description
Bank conveniently and securely with the Bank of America® mobile banking app for U.S.-based accounts. Manage Your Bank Accounts and Finances • Review activity and balances in checking, savings and credit card accounts • View mortgage, auto loan and other account balances • Activate or replace credit/debit cards • Order checks • Set app alerts to be notified of important account info Mobile Money Transfer • Securely send and receive money with Zelle® using a mobile number or email address¹ • Transfer funds between your Bank of America accounts Mobile Bill Pay • Schedule/edit/cancel payments • Pay eBills • Add/edit Pay To accounts Mobile Check Deposit • Simply take photos of checks to deposit them • Immediately see the processing deposit in your account² Erica, Your Virtual Financial Assistant³ • Ask Erica to find transactions, pay bills and more • Get valuable alerts, helpful insights and financial guidance Contact Us Easily • Quickly reach a representative for help or questions with your accounts • Schedule an appointment to meet with a specialist • Find ATMs and financial centers Special Offers & Deals • Get cash back with BankAmeriDeals® when you use your eligible Bank of America credit/debit cards • Get exclusive credit card offers Help Stay Secure • Change Online ID or Passcode • Set up Touch ID® / Face ID® to securely sign in • If fraudulent activity is suspected on your debit or credit card, we'll notify you • With our mobile banking Security Guarantee, you’re not liable for fraudulent transactions when reported promptly⁴ See the Online Banking Service Agreement at bankofamerica.com/serviceagreement for more information. Mobile carrier message and data rates may apply. ¹ Transfers require enrollment and must be made from a Bank of America consumer checking or savings account to a domestic bank account or debit card. Recipients have 14 days to register to receive money or the transfer will be canceled. Dollar and frequency limits apply. ² Deposits are subject to verification and not available for immediate withdrawal. Other restrictions apply. ³ Erica only listens or speaks when you tap the microphone and retains interactions to optimize your experience. Erica speaks aloud and hears and responds to all voices, so consider where you interact by voice. ⁴ You’re not liable for fraudulent mobile banking transactions when you notify the bank within 60 days of the transaction first appearing on your statement and comply with security responsibilities. All features may not be available in iPad. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. FICO is a registered trademark of Fair Isaac Corporation. iPhone, iPad, Touch ID, and Face ID are registered trademarks of Apple Inc. Bank of America and related trademarks are trademarks of Bank of America Corporation Bank of America, N.A. Member FDIC
A1
by RedFaceBenjamin on 2020/04/07 14:26
Best mobile banking ever 💯
Login still broken for copy+paste
by Dcfit4 on 2020/04/07 14:21
Finally deleting the app. Been really frustrated by the broken copy and paste for a long time. Developers will reply to a review but never provide a way to submit the bug digitally without logging in (which is frustrating since the login is broken).
Review
by Bill Duarte on 2020/04/07 13:53
Very good but still too hard to reach a live person when needed. Hold on line for 5 minutes is too long.
👍🏼
by Kfalvey on 2020/04/07 13:11
👍🏼👍🏼
Best online Banking App EVER!
by AssRN on 2020/04/07 12:36
I have to deal with
Always thankful
by It's just ok on 2020/04/07 12:32
I’ve had Bank of America for over 25 years. I’m thankful for them being there. They app is people friendly and they have assistance that is always reliable. I’m thankful I’ve had them as our Banking company!
Great App
by Dougtex77 on 2020/04/07 12:09
It
BOA App
by OAR513 on 2020/04/07 11:56
Love the app!!
Thank you
by shirin tari on 2020/04/07 11:52
Thank you and I love Bank of America
Nice
by ousmanesylla on 2020/04/07 05:39
Nice
Fair/good— stars do not allow in between
by Jeduca on 2020/04/07 04:57
Wish the checking balance was on all pages so you would not have to go and look. You write that customer can now use an emoji , why is that important ??? I get tired of having to go back just to look at my checking account balance.
Best bank
by balona123456 on 2020/04/07 04:46
I been with Bank of America since 98 and I have to say never ever have any problems with them .
Very good!
by leticia ugiete on 2020/04/07 01:53
Quickest app ever seen
Settings/notifications
by Purrfect022 on 2020/04/07 00:28
Couldn’t locate a settings tab on the mobile app. Received a new credit card and was unable to set up notifications.
Customer service
by asahas on 2020/04/06 23:53
Worst bank ever wouldn't post pend my payments during the coronavirus, when im out of a job .
It’s clean AF
by Minato4711 on 2020/04/06 23:38
It’s clean AF
Best bank ever
by Izzy2455 on 2020/04/06 22:53
Best bank ever
Grate App
by nazy54454 on 2020/04/06 22:42
Love it
Online App and Transactions
by Unhappily Stuck on 2020/04/06 22:17
Transactions are not reported in real time. Last transactions are not reported first and deductions are made from wrong accounts making overdrafts which are not your fault.
Mr. Nyamtsend
by Nyamtsend on 2020/04/06 21:17
Convenient
Bank of America
by hamik keshishian on 2020/04/06 20:29
One of the best
Zelle
by dhfishman on 2020/04/06 19:52
Excelente!!!!
I loGreat Job
by ..poca on 2020/04/06 19:36
I Great Job
Outstanding service
by Cooool girl 98 on 2020/04/06 19:24
Outstanding service extremely happy with their customer service and prompt attention to my needs,
Who ever is running this should be fired!!!!!!!
by RED-RE4 on 2020/04/06 19:05
I want to talk to some one and you can’t no stars
Easy to manage my money and expenses
by nusguy on 2020/04/06 18:37
I find the app easyto navigate. Easy to keep track of our money, pay bills and helps to manage espenses.
Online Convenience
by waterweaver on 2020/04/06 17:10
Great app with plenty of simple, straightforward instructions and options. Good follow-up with texts and emails. Absolute best part: NO LINES NO WAITING!
User friendly!!!
by cramasil on 2020/04/06 16:25
I have an account at a credit union and their app is terrible to use! Absolutely terrible. BofA’s app is easy to use and I do everything directly from the app! I don’t have to go to an “online” account ....
Clean and easy to use
by Copetus on 2020/04/06 16:10
I’ve seen the app get updated over the last few years, and each update, which I noticed happened behind the scenes always enhanced the look and feel of the app which lead to improvements in usability.
Eric’s is a dud
by Trunkster3 on 2020/04/06 15:46
No helpful information
Bank of America app
by Pikpop on 2020/04/06 15:19
I enjoyed using this app it is so convenient to send money to my family and friends I gave it 5 stars because it is always there when I need it . I gave my Bank Of America app a 5 star because it’s very user friendly convenience and always at my fingertips to send money to my family and friends .
I Like It!
by NaNaTMcQ on 2020/04/06 14:56
I’ve used the app for several years, and I like this version!! I had some “Bill Pay” problems with one of the earlier versions, but the problems have been resolved. And Ericka is a kick!!!
Not up to date
by iluvcheakymonkeys on 2020/04/06 14:48
Bank of America
Does not post
by givemeabreakonnicknames on 2020/04/06 14:22
Continues to be a problematic app for payment
Very bad
by presandjess on 2020/04/06 14:06
Wish it operated more like capital one card. I can’t see my rewards, Bill pay is confusing. I won’t use the card because it’s difficult to use the app.
So easy to use!!
by CATucker43 on 2020/04/06 14:04
My favorite part is setting up an ATM withdrawal and using my phone to quickly get my cash at an ATM
Oh wow
by Rodrigoboy7 on 2020/04/06 13:33
Good easy to use best app so far
Great
by politikal27 on 2020/04/06 13:19
Very helpful
App
by Shayla72209 on 2020/04/06 12:12
Works well
Good job
by KarlTraub on 2020/04/06 08:53
Could always get better but still a very easy site to use
Great
by toykopoliceclub on 2020/04/06 08:03
Great
Great
by Pettyclever on 2020/04/06 05:51
Excelent
Love it
by snook60 on 2020/04/06 03:31
Love BOA never had any problems with them
Excellent
by shawniscooler on 2020/04/06 00:50
Very user friendly app!
Yes- it’s great
by afuera on 2020/04/06 00:18
Not going to the bank for every transaction is so convenient.
Excellent app and excellent bank
by Shaykie17 on 2020/04/06 00:06
Thank you for making my life easier.
this app stop working all the time
by Joey Mitt on 2020/04/05 23:29
bad app
They always deny me lowering my credit card interest rate. Awful!
by wendybird1980 on 2020/04/05 23:26
It’s a joke trying to get your interest rate down. It’s like they don’t want to help you lower your payment. Disgusting.
Quick, Safe and Smart
by Don't like waiting to play on 2020/04/05 21:57
This app is literally handy and so convenient. Especially in this COVID 19 pandemic, I don’t need to go to the bank to deposit my checks, but I can do it right at the convenience of my safe home 💚
Owner
by Car Wash Tech on 2020/04/05 19:39
It easy to see how much money I have so I can see when I need it.
First time transfer
by nojoev on 2020/04/05 18:57
So easy and fast!
App bofa great
by charlesmh on 2020/04/05 18:31
Great app
App is SO convenient
by SabriAragon on 2020/04/05 17:56
I can’t remember the last time I went to bank! You can do basically everything on the app! (Make payments to credit card from checking, deposit checks, file claims). I’ve heard so many poor things about other banks and their apps and I’ve always had a positive experience with BofA app!
Bill payment for each account
by tiredofusingtransfertopay on 2020/04/05 15:41
It’s not user friendly to use “transfer” to pay bill for each account. Why can’t it be done by just going to each account and pay directly from it?
Great App
by JJB0918112345 on 2020/04/05 15:21
Great App. More functionality and effort than the other financial services firms. I’m really happy with Bank of America and their digital offerings.
Fees. Fees. Fees.
by don juan 12334 on 2020/04/05 15:11
Bad institution overall. Greedy corporate tactics. Stuck to local credit unions people.
🤗🤗🤗
by Tati.St on 2020/04/05 10:05
👍👍👍👍👍👍👍👍
chenga22222
by chenga22222 on 2020/04/05 05:31
👍🏼 ok
It’s great 10/10
by yaadaaf on 2020/04/05 05:15
Very helpful and easy
Terrible and they respond with generic and useless responses
by N/A 1234 on 2020/04/05 04:10
** STOP responding without providing solutions** Apple please remove this from App Store as it doesn’t support dark mode on iOS 13.... 1. No dark mode support. The old iPad version had a dark grey background which was sufficient. New version is too *BRIGHT* to use in bed on large iPad screen. Every software company is stepping up to support dark mode movement. Microsoft Windows and Office. Apple macOS, iOS and tvOS also all support dark mode. This is required for iOS 13. When will this be addressed? 2. Still no shop safe support. 3. Because of this (and many other issues) I have already switched my credit card to Apple Card. Next I will be switching my bank accounts. #Failure #DarkMode #ShopSafe
Helpful
by nazim83 on 2020/04/05 02:31
Had perfect UI
Fairly Good App
by Sneakermom22 on 2020/04/05 00:31
I use this app daily. It’s great for managing my accounts. The only issue I have is the scheduling of individual payments. First of all Erica’s icon is always in the way. You must be extremely careful and always double check your dates and amounts. Second, if you schedule a payment and accidentally send it too early then there’s no help for you at all.
Good
by Ling Ling 1234567890 on 2020/04/05 00:26
Excelente aplicación
Zelle ruins great app
by vtmiller on 2020/04/05 00:21
Zelle constantly locks up, spins, and crashes app and continues to frustrate me. My guess it’s hanging on my large address book or something but none of the updates fixes it. Ruins an otherwise great experience and app.
Reseña
by Deysi2217 on 2020/04/05 00:21
Excelente aplicación me encanta
Phone app is great. Watch doesn’t work
by qwplamx on 2020/04/04 23:20
I can’t get the app to open on my watch even after accepting conditions.
Transfer
by ChulaChacha on 2020/04/04 22:47
Could not find history of money transfer another thing had to choose nickname to send had to try several times to send annoying
Bill pay not user friendly
by Smile! It's Dee on 2020/04/04 22:29
Bill process is horrible. Not user friendly. When a transfer is in process the process is horrible. Not user friendly. When a transfer is in process the transaction is not there not is not there nothing
BoA not Convenient
by L. T. B. on 2020/04/04 22:18
BoA used to be a convenient bank with locations in most communities, today If you can find a BoA you’re lucky. Should have bank machines in every community.
Works consistently
by Kimo Ray on 2020/04/04 21:11
Very stable ...
Nice bank
by Lougmane Diallo on 2020/04/04 20:38
You're number one
I can’t get in
by ive tried 30 nicknames on 2020/04/04 20:01
It was working fine for a while but now I can’t log into the app at all. I’ll enter my username and password then it takes me to a page to verify my identity, I do that I get the code and submit it. Then it takes me to a page to either sign in or change my password, so I select sign in and the whole thing starts over again. I’ve even tried going through the password change to get in that way, but it just starts the cycle over.
Safe banking
by mydestiny on 2020/04/04 19:50
I’ve been with Bank of America for over 15 years, best reliable and safest banking, quick alerts, and transactions!
Can’t deposit mobile check
by Pearlstone99 on 2020/04/04 19:10
Since new update yesterday, I’m having trouble depositing a check. Its giving me an error message that it can’t ready the bottom numbers or trouble reading any of the info at all even though my pictures is clear. Also when I was taking a picture of the front of the check, it like didn’t recognize it was the front and kept telling me to take the pic of the front of the check. Never had this issue before till the update. It’s frustrating because I’m far away from a bank right now...sooo I don’t have many other options. Hope they can fix this soon!
Great
by buttsdaughter on 2020/04/04 19:08
Just the best bank app!!!!!
Difficult to setup
by Major Ursa on 2020/04/04 18:53
I can’t get a security code because of system is not available. It’s been a slow process. I understand the need for security but this not user friendly. In addition, I already entered a security code during initial setup so why is it asking again?
Service
by manimaranmohan on 2020/04/04 18:49
Excellent service 👍
Always late letting me know information regarding my balance.
by Mx Bro on 2020/04/04 17:58
Over draft notice is always 3/4 days after the fact
Customer Services
by quality50 on 2020/04/04 17:05
I have always been treated with good manners and fast services I love my bank
Easy usage
by GeoAnson on 2020/04/04 16:54
I like using the app because. It’s simple to use. I can transfer funds to pay bills, pass money to friends, and family in an instant. I can also put money where I can invest it. Just makes moving money easier. An they make sure to check on my crazy purchases to make sure it’s me. Glad they’re looking out for me too.
Best
by Hhsdh on 2020/04/04 16:22
Love. The best in the business!
Slow
by Maduke on 2020/04/04 16:10
I like doing online banking, however, this app is very slow, especially in comparison to the previous app. Also, I can't see the entire statement on a credit card account or my car loan account. I'm glad I didn't stop my paper statements, as that is where I can see detail. This site also kicks me off frequently. I expect better from a bank like Bank of America.
Mobile Transactions
by maten2328 on 2020/04/04 15:16
Easy and instant I really like it. Especially cause I don’t have see an individual to make some account changes.
Drive through
by deilfi on 2020/04/04 15:14
I can’t believe you closed your drive through service. So stupid. You have no consideration for people with disabilities or spreading covid-19. Why you would not reopen them in this tragic time is unbelievable.
Stop asking me to set up notifications!
by kayayem1 on 2020/04/04 14:51
This app is convenient, it shows your bank account details including all transactions and amounts in each account. You can even search your transactions, allowing you to easily pull up all charges for a certain bill like your cell phone or utility bill and allows you to see easily how much you are charged on a monthly basis. It also allows you to pay off your BofA credit cards. Also some smaller convenience features such as indicating if you are leaving the country so that your card won’t get locked if you use it abroad. It also has all these extra flashy features such as a built in Siri (unnecessary) and a spend analyzer similar to Mint.com (probably inaccurate). BUT THIS APP IS SO ANNOYING TO USE BECAUSE IT ASKS ME EVERY 5 SECONDS TO SET UP NOTIFICATIONS!!!!! It even has a dedicated screen asking you to enable notifications (not just a pop up alert that you cancel out). It takes you the screen while you are doing something else important; and doesn’t allow you to exit from it. I need notifications for text messages, or when someone is trying to contact me on social media - I don’t need notifications from my bank, thanks. It’s so annoying and I never set up notifications just to spite the app. Seriously you can be in it for maybe 2 minutes and then it will take you automatically to the dedicated screen and ask you if you want to enable notifications. Drives me nuts.
Still WORST BANK EVER!
by Xvd68 on 2020/04/04 12:44
20 years later, still screwing customers. I made mistake of opening account w BofA because of a promo. I can’t wait find another, USBank is bad but at least their equipment still works, so i could deposit cash to pay my medical insurance premium. Not being able to make a house payment won’t kill anyone, but not being able to pay your medical insurance will, no insurance means Dr will refuse service leaving only emergency care, and as we see in the news, too late to save people’s lives. What good is an app when NONE of the ATM at my only not even local branch is broken, will not accept cash and the automated phone system kicks you out because it somehow determined that calls re ATM are not important. Since it could not figure out what i needed when i called back, i got shunted into a long wait que so i would just go away, tormented to that end by non stop parroting about the using the app or web site instead.
I like it
by alinacicio on 2020/04/04 12:17
👍
Awesome App
by Ange Critch on 2020/04/04 10:12
Easy to navigate and convenient
Zelle
by frusteratef on 2020/04/04 08:53
Won’t transfer money what’s up?
Good bank
by lunaacuna on 2020/04/04 05:35
I feel secure to be one of your customers.
Thanks
by Harriesanghas on 2020/04/04 05:19
Nice
Bill pay
by 39873679 on 2020/04/04 02:31
While I love the convenience of the bill pay option I really don’t like the current format. The original was much more user friendly as well as simpler. Once you choose your payee you can’t see things without having to scroll, it’s too easy to accidentally hit pay now. It’s just annoying. Not sure why you had to fix something that wasn’t broken.
App
by Gimpman25 on 2020/04/04 02:28
I enjoy this website because I can manage my account from anywhere
Always changing
by AAT54 on 2020/04/04 01:51
This site is always making changes which makes things hard to fine
Excellence
by Poor Senior on 2020/04/04 01:21
Very efficient and handy site
Cash back
by JOSEDPZ on 2020/04/04 01:20
I haven’t received my 10% cash back from Rosa Mexicano.
I’m doing everything from the app
by Cliopatra13 on 2020/04/04 01:09
Thank you for such a wonderful app, I’m doing everything from the app
Shar
by Behind outsiders on 2020/04/03 23:54
Love using the Bank of America app. The zelle is a plus! Would never bank anywhere else.
G
by Mypetfeelssorry on 2020/04/03 23:37
Very difficult to navigate. I had to soend half an hour trying to set up an automatic pay for my credit card.
New ‘Bill Pay’ is Horrible
by JJstar on 2019/04/19 15:18
The new Bill Pay section is poorly designed trash that has ruined the app experience. Not only is it ugly, it does a poor job of visually integrating with the rest of the app. Clunky and unintuitive, to now make an online payment you must sift through multiple screens, making multiple clicks—all of which is very confusing to the consumer. You now also have to manually assign a “pay by” date to complete the process which is terribly annoying. (The default should be set similar to the pre-updated version that automatically sets the earliest possible date for you. But, still allow a user to manually set their own “pay by” date if needed.) Overall, the former Bill Pay was MUCH easier to utilize and MUCH nicer to look at. To add to the problems, we no longer have the ability to delete old “Pay To” accounts from within the app the way we could previously. Another oversight. BOA has definitely taken steps backwards with this update. If I had to guess, budget cuts forced BOA to begin implementing new app updates via internal junior-level design team, rather than outsourcing to a professional UI/UX firm. As a result, this update has a “beta” feel displaying poor form, function and usability. Really embarrassing for a big bank.
The Beginning by, Me.
by Maes Momma on 2020/02/01 03:32
When I finally received my I-Phone, it was time to try banking on line. I downloaded this app & began a totally new adventure. As time provides, I’ve been slowly delving into what I thought would be an amazing experience where banking and bill pay would become easily completed with minimal effort. Wrong, not entirely true. At this point I am frustrated. To simply pay my bills every month, without fumbles, less stress and time, I find out from ALL options, I’m not able to do online banking to pay aforementioned bills because I don’t have the necessary accounts available to do so. I have checking, savings and a fairly healthy CD.....I wonder, why can’t I bank online? Why does it say I’m unable to use this app for online banking because I haven’t the accounts to do so? Huh? What? I’m so confused! I can’t locate the forms I need either....I want to be sure when I pass, my daughter receives all my monies from these “Appropriately Established” accounts! I’ve called 3 times to have the forms mailed to me...to no avail and I’m unable to pay my bills online. I’m disabled, hooked up to oxygen, unable to go into the bank as I mentioned when I called. I was told to open online banking that that would help me handle everything from home. If I figure it out one day, you’ll receive the 5th star. Take care my friend.
Bill pay is ruined
by Cool n Slick Willy on 2019/10/25 22:29
I have bank with this over 20 years for one purpose the bill pay system was great. Made my life easy. I scheduled my bills and the money came out of the account on the day I scheduled them to pay. Life was great. I had control of my life. They changed a perfectly good system for get additional bank fees. The current system ignores your scheduled payment day. It could come out as early as 3 days before your scheduled payment date. I’m sorry that I’m not rich and sometime I live check to check. Which means if I schedule it for a specific day, that the day my paycheck will be there... not 3 days earlier. The control I had help me manage my money better and raised my credit score to over 800. am now looking at other bank system. Their policies have ruined the best bank payment system. You no longer can trust this bank will consider customer the needs. BTW. They charge me for overdraft fees for processing the checks 3 days before I scheduled it on my pay date. When I called and complained, the service agent said they changed the check processing policy to what was convenient for the bank.
Pretty much second rate app
by mark.four on 2018/02/08 04:26
I tried to set up auto pay to automatically pay the whole balance every month. No can do. The app automatically schedules the minimum payment every month. No way to change on the app. No help - so far - from customer service. Sad. Here is an update: I got a response from a member of the tech team. It said that the developer needed more information on the type of account. Fair enough. But the response took several days and I was unable to respond to the feedback. Clicking the response link went to a leave feedback general page so the whole thread would have been lost. In the meantime I called the general customer service number. They did not have the information so they referred me to a technical support line which was closed for the evening. I called tech support. They told me what I was trying to do (pay in full every month—less interest fees to the bank) could only be done on the desktop app, not the mobile app. So it is a deficiency in the mobile app. To add insult to injury making this change is not effective immediately or even in a few days but not until the next billing cycle over a month away. Poor technology choices all around. Desktop and mobile apps both. My rating of 2 stars has been confirmed several times over.
When it works, it’s great but....
by SandyTime on 2019/02/15 14:56
This is the glitchiest app I use and it’s frustrating that a mammoth of a financial institution cannot invest in a more robust mobile application. Almost every time I try to use mobile deposit, it hangs up. Usually this happens during the photo step. Often though, I get all the way to the end and try to finish the deposit and I get a pop up message that it failed and to try again later. Sometimes it fails all day and I have to wait until a day or two later. I turn off my phone and try refreshing it that way. I look for updates. Nothing will correct it. So I’m sitting on checks that I can’t deposit unless I go to a branch and that sort of defeats the purpose of a mobile app. Admittedly, I’ve considered switching banks because it’s happening more often now than it did a year or two ago, but I don’t have time to read reviews to see if any other banks have better technology. This is among the most frustrating apps I have. I get anxiety every time I need to deposit because I almost can predict that it’s going to take me all day to try dozens of attempts. It’s like I have to set aside a good time to go to work at it. My brother and daughter use the same bank/app and we recently shared our frustrations so I know it’s not my phone. (Sigh)
emfceo
by EMFceo on 2020/02/06 04:36
I’ve been using the app since it first became available and I’ve been absolutely delighted with it for all of these years of use. Then came version 8.1.12 and the bill pay part of the app went down the toilet. Keeping records of payments off-line is no longer easy. It tells me a payment was scheduled but leaves out the important stuff like to who, how much, and when. I also miss the list of scheduled payments with the total $ amount A quick screenshot used to be able to get and keep a record of off line for a quick reference without having to log in. Pay to, amount, pay date, and $ total all on one page. That was the best part of bill pay and now it’s gone. Ease of use went out the window with this version. It didn’t take long to become frustrated and gave up trying to do the easy and familiar tasks that were perfected over the years. I’m very sorry to see that change overnight. The app designers should be people that actually use the app frequently! Take a step forward and take the Bill Pay section back to what worked well for years!
PLEASE BRING BACK EASY SIGN-IN
by SEGGES1963 on 2018/08/28 17:53
PLEASE! PLEASE! PLEASE! Bring back the ability to sign in with fingerprint! I had to upgrade my iPhone at the end of last year. I was able to sign in using my fingerprint like I did with my iPhone 5, but that soon changed. I’m assuming there was a software update for my phone because at some time in Jan 2018, I was no longer able to sign in. I had a heck of a time with it and tried getting help through customer service (phone call) AND visiting a local branch to try to figure out how to get the option to open the app with my fingerprint, again. The branch people were just as frustrated as I was and said that you all were probably aware of the problem and working on it. We’re almost 9 months later and still no fix in sight. Frustration #2: I had to come up with a new password and it has so many stipulations on what it can or cannot be that I ended up choosing one that Apple produced for me. Do you know how frustrating it is to have to recall this new, convoluted password EVERY DANG TIME I need to access my account from the app?!?!?! With all said, I like the ease of use of the app once I’m in it. But I rarely use it any more. At least I’m now able to see my balances with a tap, but it sure is perplexing why you allow that but I cannot make a deposit without having to sign in?!?!?? Bizarre....
App is great, “Erica” needs work
by arbutus_heights on 2018/09/06 06:32
So the app was my favorite finance app: all the info in one place, easy to view and navigate. Until the “Erica” feature was launched. I’m not sure what the value-add is; I don’t want to talk to my phone about my banking, or spend time typing in questions, when you can get to pretty much everything with a few taps. The biggest pain point is that there obviously wasn’t much thought put into the Erica UI. There’s just this big red button that hovers over your screen, and - get this! - there’s NO WAY TO GET RID OF IT. Either it’s in the way of the balances you’re tying to view, or you drag it out of your way with every screen you go to. Not to mention that its default position is right where people who hold phones in their right hands swipe to scroll. One accidental tap and you’ve got this thing talking to you. I get it, some people like to talk about their banking out loud (and sometimes even in public, which doesn’t seem like the best idea). And some people get into Siri-like interfaces to apps. This one feels like someone at BofA decided they needed a shiny AI app so they could be like the cool kids, but forgot to budget for finding out what their consumers actually wanted.
Good overall
by woodspartyof4 on 2018/05/28 12:53
I use this app all the time and have had a lot of success with it. There are 2 things about this app I would change if I could... 1) In online bill pay when you use the desktop version you can see when your last payment was sent and for how much under the payee information. On the app you have to click on the payee information to see it which opens a payment that you have to cancel out of if you don’t want to actually make a payment. It’s lots of clicks and it would just be easier if recent payment information was listed under each payee when you are in the online bill pay screen in the app. 2) I wish I did not have a monthly mobile deposit limit. My husband works out of state which is the main reason we use a national bank like BOA, but he is currently in a state with no BOA and when he gets paid off of a job he has to snail mail me the check so I can go to a banking center or ATM to deposit it after we hit the online mobile deposit limit which is usually the first week of a new month. Why is a limit necessary?! Other than that I love the app and use it all the time!
Easy, fast, secure and Uber convenient
by Jack Kaugh on 2020/03/26 13:27
I’ve been using the BOA app since it was rolled out. It was good off the bat but upgrades that have been added make banking tasks easier and more accessible. Being able to deposit checks using the app means you can deposit any check instantly if you have internet access. Check your balances, transfer money between your account or to anyone whose bank uses Zelle like BOA does. Dispute transactions, apply for loans, check your portfolio of investments for real time values and much more. Notifications can remind you of regular or irregular payments as they approach and paying your bills is easy. And they make your money safe since you can get notified anytime any thing happens with your money I’d you set your settings up to receive such. notications. Never make a late payment again and watch your credit rating shoot up if you issues around remembering when to mail payments . Last you always have real time balances of all your accounts Off all the apps I have, the BOA app is one of the very best out there.
“View all” and search is very sparse!
by ToucheUser on 2019/02/09 13:56
Arbitrarily showing only 3 months of transactions on the accounts transactions search page is not useful, especially for savings accounts. Loading 25 more, and then 25 more, and then 25 more, similarly is a poor interface (after I’ve already clicked “view all” NOT “view a handful” or “view only 90 days’ worth without an option to search beyond the pittance that’s already been loaded.” Please just provide the same viewing and searching features that are available on the computer (or that were already available many years ago when online banking was in its infancy—why are our iPhones LESS capable vis-a-vis BofA than a computer from 2010?). Don’t get me wrong, I do appreciate the online statements in PDF, but the iPhone app _should_ also be made useful for quick searching, etc., of past transactions. Trying to go month-by-month in PDF statements is not fun on the iPhone, when the broader view/search technology would be easy and obvious to implement. It’s bad enough that you keep the inane “view all” button at all, as if the majority of users looking for recent activity only want to see six to ten transactions...
Online banking with Bank of America
by Shawa12 on 2018/11/06 05:11
So far, over the last 10+ years, I have no complaints a with anything that I have called the bank about. The personnel that have assisted me have been both professional, knowledgeable and very helpful. This has been both in person and over the phone various times over the last 10+ years. I have used billpay at work and at home thru Suntrust Bank, Wells Fargo and small local banks. Bank of America has the easiest online billpay to navigate. Once you realize that certain features have to be accomplished on a laptop or desktop computer for security, it’s a whiz to use a cell phone or iPad, etc. to do your online banking, including deposits of checks. I am one of the older seniors (73 years old) who is very adept with computers, although most people assume that if you’re over 60 you don’t know how to use a computer, nor are you able to learn. I just call BofA support anytime there’s a change and I don’t want to spend the time to navigate the new feature and I’m helped within 5 to 10 minutes.
Hate it
by Dahow on 2018/08/28 21:01
Your app never seems to work. Every time I go to open it it no longer recognizes my user ID or password. It doesn't even recognize the fingerprint anymore. I have to reset things every time by deleting and reinstalling. This is ridiculous. I don't know what you did to the app but whatever you did you ruined it because it just doesn't work. I can assure you that I want to use an app and if this thing does not start working properly I will change all four of my accounts over to another bank that has an app that does work. I'm updating my review. The stupid thing still doesn't work right. I have to constantly re-do the installation and place user names and passwords in. Twice I've had to change the password for no reason other than the stupid app can't recognize it. Fire your IT people and hire some new ones Wanted to update. Working great after the above problems finally resolved. My only complaint is they still don’t have a place for a memo when you write a check in the app. Seems like a logical thing to put there. I’ve requested it several times but to no avail.
Can’t pay my BOA credit card bill through Bill Pay
by Eddieeeee_Z on 2019/08/01 06:22
How hard is it to make a SIMPLE app?! After the most recent update, I wanted to pay my BOA credit card bill through this stupid app, and I’m not allowed to pay using the former straight forward method, instead, it forced me to add my BOA credit card as a payee in the Bill Pay section, which is so stupid: why do I have to add the BOA as a payee when I’m already using the BOA app?!?! OK, fine, I did it since I don’t have a choice, however, after all these hassle, I found that I’m only allowed to pay from my newly opened BOA checking account, which I have no money there! I can’t pay from other checking accounts, I spent almost half an hour exploring this over complicated stupid app, and clearly there is no other way to pay except through Bill Pay, and there is absolutely no way to pay from any other checking accounts beside the BOA one! I have 5 credit cards from 5 different financial companies, and I use 5 different apps every month to pay my bills and do other stuffs, clearly this BOA app is THE WORST I ever used! To many useless features that no one will ever use, and the user interface is not just bad, it is awful! Whoever develops this app and this awful UI should be ashamed by yourselves! THIS APP IS A DISASTER!
Intrusive “assistant” bot in otherwise functional app
by metcalfjohn on 2018/06/29 10:25
Updated rating: the app now has the option to hide the annoying bot button, as noted by the developer response to this review. Odd that it’s not in the version history for the app. ——- The app is largely fine for basic banking transactions (transfer funds, check balances or transactions, deposit checks via phone camera), but the introduction of the bothersome “Erica” bot is an unnecessary annoyance: the button to engage is overlaid on the actual banking content making it easy to accidentally trigger or covering details you actually want; there’s no way to disable it as “Erica” will helpfully confirm; and the bot is sometimes displayed as an even larger block of promotional text. Having a chatbot may be useful to customers for selected services that would otherwise require a call, but forcing everyone to engage with it regardless of their current task in the app is quite a user-hostile implementation. I can only speculate that some poor middle manager on Bank of America’s app or marketing team has new job performance metrics tied to the number of Erica button clicks.
Doesn’t Give You True Picture Of Your Account
by Awazie on 2019/03/02 13:54
This app is advertised as giving up-to-the-minute information on your account; that is misleading. I have ran into a lot of trouble because of that promise about this app, and that is causing me to move all my banking needs elsewhere having confirmed from Bank of America customer associates on several calls that I should not rely on the app for the real-time information on my account. Repeatedly, I have relied on the information provided by this app on my account only to wake up to surprising charges. Even when I go to bed with a positive balance on the app, I still end up with overdraft charges the next morning, referencing transactions that never showed up on the app. It’s almost at the point where I now feel that lag in giving up-to-date status of accounts on the app is intentional. For Small Business Owners just starting out and juggling finances, this app will ensure you keep you losing money. I’ve started the process of moving my banking needs elsewhere, and it is very sad because I thought Bank Of America really cared about small business owners, and I was wrong. Whatever you do, don’t rely on this app to give you the advertised up-to-the-minute update on your account as advertised.
Review
by JemJewel on 2018/10/13 13:18
Bank/app takes too long to post my spendings. I always think I have more than I actually end up having. Not sure how that happens. They blame the places, the places blame the bank. It actually makes sense it’s the bank, bc the places request money right away when swiping card, it’s the bank deciding of when they release money, but also it’s more of when they want to say they paid it. Unless really checked thoroughly in an internal audit that is honest and fair, you don’t know if they are handling your account fairly really. Why DOES it take it so long for transactions to post??? It’s in “processing” for almost 3 days sometimes! There’s other sketchy things I’ve noticed about bank also that I’m looking into. As I actually feel they’re stealing money from me that way, bc one example, if deposit more into account to cover any costs for the future, it deducts from there and all of a sudden the balance prior to deposit, was no more what it was. I will look more into it in my next coming purchases, and then will have to report. This more of a complaint against the bank than app. But bank actually deserves -1 Star so will note it anywhere it has to do with bank until I get to consumer affairs about how they handle accounts.
Good app
by PAUL WYNNE on 2019/07/27 04:50
The app is fine it works as well as you’d expect. It gives you the answers to questions the bank wants you to ask. It shows you all your accounts at once so you can see that despite having thousands of dollars in one account the bank didn’t transfer any of it over to your other account. But hey, I can clearly see the -$35 overdraft fee. Kudos BofA you act really fast, I was only overdrawn for a couple of hours in the middle of the night, but luckily your computers never sleep so the overdraft was lightning fast followed quickly by a second one. Hey I spent $70 in my sleep. On nothing. Cool! But the app, yes the app is awesome I can transfer money from my phone. Only $1000 a day of course - the bank knows I don’t need anymore than that. The app is great with sending me messages. They are always 6 or 7 hours after the fact, but hey what’s the rush right? I can also deposit money with a click of my phone camera which is great. Of course the money still takes 3 days to hit my account, but it’s okay the bank knows I can wait - what other option do I have? Right! 😂 So all in all I’d recommend the app to anyone who is interested in watching their bank balance deteriorate in real time. Or who likes talking to chatbots named Erica.
BofA Scam
by ghridb on 2020/03/18 17:08
Ok I don’t know if I’m talking about the bank of the Benk’s employees. I walked into the bank branch the other day to make a deposit and the teller convinced me to talk to a small business representative and so I did. The business representative explained to how easy and worth was for me to open a line of credit and before I could think they had me filling an application. On the conversation I explained all my life to the financing agent and said that I did not want a hard inquiry in my credit for no reason. She told me the for her experience and my record with the bank it would not be a problem to get the line of credit. I trusted her and went for it. After 7 days an other agent called me for an interview over the phone and she denied me based on my records; recored that they had access all along. So my review here is for you to be aware of shifting employees in branch who want to make a little extra with total disregard with people’s life. They don’t care if your credit will be damaged or your time wasted all they care is that they make they percentual extra money. Or it could be the bofa system too that operates on forcing them to screw clients with the complete disregard with damaging their personal life. So it could be the bank, the employees or both.
Love, love, love Bank Of America & the App
by Biged68 on 2018/05/30 12:54
I’ve used all the banks in my area and finally decided to try BOA about 4 years ago. I’m so glad I did. The app is my brick and mortar bank now. I rarely have to go to the actual bank now because the app is so convenient and has so many services I can complete online. So I’ve opened a credit card, transferred my savings, my business, along with my checking and now my family and friends are too. I have to give a shout out to their customer service at the actual bank as well. People complain about not having a local “down home” type bank, well surprisingly, BOA employees always treat me like I’m a friend or neighbor, and I’m hardly ever there. The other banks charge money for things that are simply everyday transactions at BOA. Plus, the limits on things like transfers, sending money are higher (thus more convenient) than the other banks, and they’re mostly FREE! I’ve watched my friends and family complain about paying for simple stuff and I keep saying,”go to BOA.” I have the ability to transfer cash for free to anyone just by using their cell phone or email and it’s totally free. I have saved so much money in gas and time because I can pay someone to start a job for me without having to wait to drop off or mail a check. Phenomenal stuff!!! The app is easy to use and if I ever have a question I just call and they’re customer service is incredible. They always beat my expectations. I highly recommend this app and BOA!
A issue with fund transfer
by SahiSachin on 2018/03/15 21:38
This is a great app. It's designed so meticulously that I would like to congratulate the development team of BoA. However, since last few months I’m not able to do funds transfer to a payee registered with bank of america account number. Everything goes fine until the step where it says that enter the safe passcode sent to your mobile number to complete the transfer but it never sends the safe passcode and the transfer can’t be completed. I called the support team and the agent told me that using the mobile app you can transfer funds to recipient registered with mobile or email only. It can’t be transferred to a recipient registered with bank account number. This was all working for last 3 years and now it’s stopped. I don’t have any communication from the bank about this neither it gives such information while initiating the transfer from the mobile app. The same works well from the desktop website or from mobile website. I don’t understand why it has been blocked in the App without any appropriate communication. Hopefully, someone in customer care team looks at this and resolves the issue.
Horrid
by Betharies on 2019/01/18 19:59
The new mobile app for online bill pay is ridiculous. Screwed up my billing twice by not listing ALL outgoing payments in the same place under “Activity” and instead , as I’m now understanding, it puts payments sent by check in another location in the app. It does not allow you to manage your bills accurately. When you have 10 different credit cards, utility bills etc, it is VITAL to be able to have all outgoing payments listed TOGETHER BY DATE. When I called to complain about a payment that hadn’t been listed that I’d missed because of that, the customer service rep out in Virginia at the 800 number was rude and condescending and argued that I had “used the wrong word” to describe the issue. I’ve been baking with BOA since 2004 and never have had any representative of the bank behave so horribly. He needs to be fired as he does NOT belong in customer service. I’m at my branch now trying to get this handled, and if I am charged an overdraft fee, I’ll be taking my business elsewhere.
This is my bank, but I need to know more.
by joneschristopherd on 2018/10/16 14:34
Bank of America is my bank. I’m very proud to have my accounts in there at this bank, but this app does need some improvements. The first improvement that I would say is that it needs to make sure that he has an in-house budgeting system. The budgeting system that is used by Bank of America is to me outsourced, and it’s something that I think needs to be more in-house than something they used to second a.m. I also think that the checks need to be processed a lot faster when you snap A picture of it. Waiting anywhere from 3 to 5 days seem ridiculous in this age of instant. I think that something that needs to be improved. Overall, I do like this app. It’s one of the better banking app set out there, and it’s one of the apps that I actually will put together a digital assistant for you so that you can actually figure out what you’re doing. Overall download the app but make sure that you hold this bank accountable for keeping up to speed with the latest advancements.
Pretty but no reliable functionality.
by bri127001 on 2018/01/17 13:40
Also gets glitchy. Can’t reset pw fully with it syncing to the actual BoA site. Several times over past months. Have to log into browser. Delete old app. Reinstall new. 45 minutes of tech support and guy got offended when I told him maybe to outsource so new developers so BoA can have a banking app that actually reliably works. @ MIke: yes, of course I tried using the touch ID but that only worked for about 3 days and then no longer (?). I DID try to reset the pw via the app- several times with rebooting included. Although it looked like it took the pw & I received the text key, etc... it did not store the new pw. Every time I went to log in, even when pw reset from tech support, it took me to the enter acct # /ssn page. When on browser site, I tried using the new pw that I created and it didn’t take saying had to be different. Obviously the app synced with BoA on some level however nothing, again, worked in the app. With over 17+ yrs in wireless/global regulatory type approval, I am not a newbie re: proper app functionality. You guys should really FIX the bugs in these apps because it’s creating a wretched experience for small business owners like myself.
No due date change?
by Jeyshaw on 2018/09/13 20:51
I think it’s a little dated to think you can’t change your due date with the app. Shockingly enough you can’t even do this in the online account. They make you call there customer service line for this. I hope BOA crawls out from the Stone Age. The app and he o line banking portal seem outdated. The “payment due” notification doesn’t communicate with whether you already paid the bill and if can scare you when you say “past due” in the reminder section when really you just didn’t do the extra step to mark it as completed. Also I’m noticing almost all banks now offer a customer loyalty for making on-time payments and such to allow customers to apply for a credit line increase without a hard pull. Many of the other banks use a soft pull as if you yourself are checking your free FICO if they really want to look at your credit but even that is very rare most companies base it on good account history and customer loyalty. Just waiting for BOA to catch up with their competition. Hopefully someone with authority sees this review and makes a difference to bring the company to the competitive playing field
Happy with App
by mmcoka on 2018/08/18 20:44
I like the convenience of the mobile App. Especially when I don’t want to go out to Deposit a check. Now if you could only dispense money from my phone !! Customer service is as the previous reviewer claims - but no different from any other bank or business. It would be so innovative if a business took the lead and stated to their customers that they would provide THE BEST customer service and actually have a real person answering the phone when you call. People usually call with a specific problem or question that is NEVER included in the phone prompts. I just want to speak to someone right away because i know what my issue is and if I can TELL someone right away it would save a lot of time and aggravation for both parties. Just think of how happy your customers would be. And happy customers mean happy employees. It is a WIN WiN compromise. Thanks for giving me time and place to speak my mind. PS. I still do like the mobile APP!!
“Honey, I Ruined the Bank of American App”
by Ian Bakar on 2018/06/02 12:04
BofA you’ve created a monster. Erica is a nuisance. This app doesn’t need its personal Siri. The worst part is, you can’t turn her presence on the screen off even after you “unenroll” in her; that is, I didn’t enroll, but BofA did for me. This is a gimmick and has only surface value. It looks good and glitzy on the functionalities list, but serves no benefit to the end user. The app is great apait’s easy enough to navigate as it is; the “digital assistant” trend is a rapidly-dying trend. Let’s hang them up. Capital One is putting BofA to shame by their unnerving support for the Capitals Stanley Cup campaign this year. Let’s not mention their inhumane interest rates here I guess 😏😬. Also WHY WHY WHY is there no option to turn off the equally irrelevant and absurdly persistent “for your security,...inactivity” notification!!!! ITS 2018. PLEASE. The goal is to create things that save us time, not waste it. After all, time is the most valuable thing a person can respect for another.
terrible App !!!!!
by UserSince1984 on 2018/03/12 01:55
Every single time I have to use the App it just feels like a headache: 1.) They offer account balance without opening the App, but since the fingerprint login auto loads, you don’t even get the chance to tap the balance button. Dear App development team, just look at the App from Chase Bank, how elegantly they do that. 2.) The Alarms within the App are annoying.I just activated it because I want certain notifications on my lock screen, but within the App you are forced to go to a certain alarm area in order to make the App badges disappear. Pure nonsense. 3.) The App is completely overloaded with all kind of stuff, like promotions for BofA customers from other companies. And all that in the main area. This way the App looks like a website from 1998. With that said I want to point out that the App has ZERO elegance, ZERO smooth and intuitive moving around and ZERO nice design. 4.) There is no possibility to log out of the App from any area in the App, you have to go back multiple pages to the main screen in order to log out. When you finally tap log out a window pops up asking: “Do you really want to log out?” That’s so Microsoft OS !! 5.) in short: terrible app !!!
Simple?, Not all features r available
by BEACHGOER:) on 2020/02/11 00:54
Paying bills, transferring money is very easy to do:), but sometimes I want to be able to get ?’s answered.. that is not so easy. U can’t always find the answers on here.. so then u have to call a rep, that is awful. Usually after a few transfers a hang up, them calling u back because u don’t want to wait on hold for 20 min?, then u get hung up on again. Then to get something fixed u have to go to a branch office. So?. Mobile banking is good for basic stuff. Also, I feel like when u transfer money? U should have the option to cancel it for up to 24 hours?? There r way to many scams going on & how is a person to protect themselves? The bank doesn’t protect us? Neither does Zelle, I found out today that this company or person that I thought I was getting a puppy from? I got in touch with the real Co & we spoke, she said that these people did this to them last year?? There websites were shut down she thought?? But I let her know they were up & going again?? It’s sad that the government can’t do anything??
Greatest app ever!!!
by Hogansville MKW on 2019/01/20 17:42
I just hate how you'll over draw by only a dollar or two on Wednesday, and on Thursday they charge your account an overdraft fee of almost forty dollars, and my check goes in on Friday morning at 2 am...? What's up with this Bank of America? Y'all are robbing the little man, who lives pay check to pay check, just so y'all's executives can make big bonus checks at the end of the year!!! I think we need to sue again and get some of our money back! I called and told y'all the situation, where I wasn't gonna be able to feed my two babies until Friday and it would be a burden on us because I'm a single father of two and all I got was sorry sir!!! I have only asked twice in the past 8 years and they wouldn't help me. I know it's my fault, but a decent Bank and decent people would have helped a person down on his luck. But all that said it's still an excellent app, just don't expect no compassion from these people.
Amazing Wonderful Customer Service
by Nana's BabesHunter_Hailey on 2018/08/15 19:03
I have been with Bank Of America For over 10 years. I have always gotten the best service from the bank tellers to Customer Aervice on the phone It doesn’t matter whether it’s first thing in the morning or five minutes before y’all close they are there to help and will do whatever it takes to make their customer happy. I wish y’all hadn’t closed all the drive thru cause it’s so much more convenient especially for people like myself who are in wheelchairs cause sometime when I go to the bank there’s no handicap parking and I have to wait till the people come out before I can park and go in the drive thru were Extremely Convenient but that’s my only complaint I Love all the other things about My Bank Of America Keep up the Amazing Customer Service That We the Customers have grown to Love. PS: if this gets to the right CEO OR Person in control would Consider putting the drive thru back
Overall love the app
by bank amie on 2018/07/26 04:09
I love the app and am on it practically every day. The information is posted quickly and so love the deposit feature. My only wish is that the Bank review and update the 90-day average on a daily basis in connection with the various levels. I deposited $20,000 upon receiving a letter that my status was in jeopardy and it literally took more than two months for the website to update my three-month look back period. I was only about $3000 short of the $100k threshold, and if you’re going to send a letter threatening my platinum status, you darn well be calculating and updating the average on a daily basis. Finally, after checking the app each day for more than 2 months, I called the customer support line and they were able to assure me that the Bank knew I had exceeded the threshold and my status was safe. Not a good way to treat your supposed best customers. But other than that, the website is awesome.
Love the App!!
by vmputman on 2018/10/12 16:38
I won’t bank anywhere else simply because of this app. It is so easy to use. I can see all of my accounts very quickly, and move money to where I need it in a snap. My favorite feature is categories can be made within an account, so you can set money aside for a vacation or whatever inside an existing account. And I can see how close I am to that goal by setting up my goal amount. Extremely useful. The newest update, the dashboard, allows me to see everything from my account balances my to credit score and how I am doing with my spending all at a glance. BOA is always coming out with new updates for this app and adding new features all the time. The only thing is setting up automatic payments I do through my computer, but that takes no time at all. BOA really offers so many things to help you manage your money better, and this app is the best tool for that I have ever seen. Thank you BOA!!
Worst ever.
by learn to be happy on 2018/07/28 22:02
To add to the worst review. Let’s not mention that they have taken away all Drive-through and have cut down on the amount of tellers which no matter what time of the day you go there is always a line and wait time is almost 30 minutes. Only reason why I stay is because my mortgage loan is with them and until it’s payed off next year I will surely be moving to another bank myself. The color is already helping the managers a miserable there is no personality smiles greetings no nothing they are definitely miserable at their job. And states constantly being made go in there to pay my credit card bill they end up paying my mortgage with my money then my credit card gets put on hold until they can fix the problem which is taking about a week or so they’ve done this on numerous occasions I hate this bank!!!! I feel bad for the elderly people that now have to stand in line and wait 30 minutes to get to a teller because they can’t go through drive-through because there are not any more seriously what are you people thinking this bank only want you to move to forgetting the mobile app or their ATMs. WORST BANK EVER!!!!!
Good but one request
by sulsul35 on 2019/05/13 18:45
This app is good, I do standard things on it like transfer between accounts and check my balance. No problems. However, I hate the “Alerts” button is at the top left of the screen. When I click on one of my accounts and go back, you click the arrow on the top left to go back to the main screen. Many times I click the arrow more than once because the screen is not sensitive for some reason, and I end up clicking the alerts button. That button takes me to a different screen that I have to cancel each time, which a pop up comes up to confirm, and then I have to use the arrow AGAIN to go back to the main screen. This happens several times when I use the app and it drives me crazy. Either move the button to a different location on the screen OR just make it so I can go back in 1 click versus 3 clicks. I simply don’t want alerts on my phone. Thank you
Great app, terrible bank
by C Rie on 2018/12/27 20:28
This app is so useful for mobile checks and transferring money. So I am willing to admit that they did a great job with that... But I just came here in hopes that BoA would see my comment. BoA- you are thieves. Stop taking my money every month. Why is it fair to charge low-income account holders a $12 monthly fee just to put their money in your bank? If I was rich I wouldn’t have to pay? Guess what- I don’t live in America currently so my paychecks go to a different bank. I have to pay student loans back in the USA which means I get to enjoy sending money to my BoA account every few months. But I guess that isn’t enough for you turds, because you steal my $12 every month. I would happily leave BoA and sign up with a better bank, but living abroad makes that difficult to do, though I plan on it next time I’m home. You guys took hundreds of dollars from my friend who moved to Korea before you started charging (she had two separate accounts and hadn’t been checking them). And yet- people with over $1500 get off free. What are you, a reverse Robin Hood? Get f**cked. Anyway, nice app, kudos to the developers. I hope you don’t charge them monthly fees as well.
Wonderful
by Alecpick on 2018/07/13 08:19
I appreciate how user friendly the site is and how if you just take your time and read all the tabs on each page you really can do just about everything you need banking wise other than cold hard cash being put in your hand. At first I thought the app wasn’t able to help me with questions I had and frankly I couldn’t navigate through the app because I was in such a hurry and just angry that I couldn’t have everything I wanted at that second. So I called the bank and laid into the rep about how this app is this and that and once I calmed down she asked me what I was looking for. I told her and she seriously said, “do you see on your homepage after you sign in there are 4 tabs at the bottom that say...” I stopped her mid sentence and said, “ok, my bad! If I had only looked, eh I’m sorry for being rude.” It was, everything is, right in your face if you just look. I love the app, I would be lost without it!
Needs Better Notification Options!
by vbros9 on 2018/10/26 20:26
Bank of America is great and they’re cash back rewards credit card has been awesome. BUT why can’t I receive a notification the instant my credit card is used like my Discover or Capital One card?? This seems like a pretty common function and can definitely help users detect fraudulent charges as I may or may not remember what I have purchased a few days down the road when the charges post. Please add this ability to the app! That would be amazing. Aside from that my only other quarrel is that sometimes when I pay my bill there will still be a notification online that says my ebill needs to be paid, if I don’t mark it paid it just sticks around and will even show as being “late”. That always gives me a heart attack so if you could fix that as well that would be great. Overall good app, just needs a little more simplicity with bill notifications and instantaneous charge notifications added and this would easily be a 5 star app in my point of view. Those would be huge customer experience additions!
Best Online Banking App
by StuFreemon on 2018/04/16 16:39
I have been with Bank of America for about 35 years, since they were a North Carolina National Bank (NCNB). They were one of the first banks to offer online banking and, when smart phones came to market, they were one of the first to offer a mobile app. The desktop version and the iOS mobile version are both still incredibly easy to navigate and are both have a very user friendly interface. I bank with BofA and with a local credit union as well and, while my credit union has a great and easy to use website, their mobile version is not a easy to navigate as BofA’s mobile site and my credit union does not offer a standalone app. I like both institutions for different reasons. One of the reasons I like Bank of America is because their app works flawlessly for me and allows me to do so much without ever having to step foot into a branch unless I absolutely need to.
Online & bank Lobby
by Noanswersaccepted on 2019/08/19 20:25
Mobile banking can be very convenient especially if in a hurry or before or after hours. It there are something’s for which lobby banking is much more efficient or supplies services mobile or at the ATM just doesn’t cover. Please don’t close your lobbies & teller windows as many banks are. My sister just changed banks after 40 years because her bank had so few to no tellers to go to a bank which had Terri lie top management but tellers in the bank. Last time I went into the bank. There was the hello person at the front. Then another hello person came up from the bank to be sure everyone was on her list & what the needed. There were NO TELLERS. For about ten minutes by which time there were 8 people in line behind me. You haven’t lowered costs so I don’t get why your customers have to do the jobs previously done by bank personnel.
Great app great bank
by PakiCop on 2018/07/12 20:09
Been with Bank of America since last 15 years and in that 15 years I have been with many other banks including capital one ( worst of all) also Wells Fargo and a small bank here in Texas called Wallis state bank but out of all I have really gotten service and professional banking only by Bank of America they never let me down yes saw some reviews about their banking centers and tellers being really moving slow which I have seen also but still who needs them when they got state of the art Atm machines that you can deposit cash and do other money service business on actually I prefer them over tellers . Also I have have other services with them which were also really great including mortgages of my 3 properties and several credit cards and as far I can recall never had any issue with any of them either . Highly recommended bank and also this app
Very Helpful-Lost Card
by hockeychick0207 on 2019/07/09 22:30
I assumed I would have this app just to check my balance now and then. I traveled out of town a week ago and I lost my debit card in a parking lot. When I realized it was lost I pulled out the app and flipped a switch to disable the card so that it would not be usable. Anything already scheduled as an auto debit would go through fine but no one could use the card if they found it. When the store where I lost it could not find it I touched another app button and reported my card lost. It immediately presented me with a list of charges so I could verify that they were mine. It told me a new plastic card was on the way and even set up a digital copy of the new card in my Apple Pay. So within a few seconds I was back in business. I think that is a great value. You may not need it often but when you do it's very comforting to have it work so well.
Big empty spaces with not enough help
by Migtoe on 2018/08/10 01:11
With banks trying hard to get or retain your banking needs, Bank of America seems to be n a losing course. The bank in my town has a huge space with not enough help. Many do their banking at lunch hour it seems that is also the time the tellers take their lunch too. So the wait time is to long. Frustrating seeing 2-4 employees trying to service us the customers in such a stressful time of day to get this done and have our own lunch. As the previous review stated many of the employees at the retail side of Bank of America seem not happy to to be working there. That is the first item for those in the BIG Offices need to deal with. Work environment and customer service. It is very irritating to always here a sales pitch when trying the walk up to a teller. Maybe that can be done with a greeter. Listen to the street. Not someone sitting in a tower office.
Thank you for not destroying a great app
by FNIP4 on 2019/10/28 15:02
I have been using the Bank of America mobile app strictly for deposits and transfers for a while now. it has saved me tons of time depositing checks which was previously completed at ATM’s or rarely at the counter. that said my comments are based solely on check deposits. today i was in a rush to deposit checks and come to find out that the interface on the BoA Mobile Banking app had changed. to my surprise it was a nice change and still incredibly easy to use, i didn't skip a beat getting checks deposited. this is a big deal to me as lately when apps are updated/changed these developers loose their minds and completely destroy what was a perfectly functioning app just to make it look different, for what, who the hell knows. thank you BoA for keeping the functionality nearly the same and simply intuitive.
Really is a time saver and ecologically I love it
by Iycy on 2018/10/20 18:40
I use this app every day. I have every alert set up that you provide. I feel safe knowing if someone accesses any of our accts that I will be notified almost right away. I would like some way to cancel a recurring draft. I contributed to a charity last year, and due to some medical and family issues I would like the automatic withdrawal to be stopped. I have tried to contact said charity but no response and the deduction keeps coming out. Any way to stop it? My card was changed but they still have managed to take my money. Thank you for a great app. Saves me lots of time and saves the trees. Also thanks for keeping an eye out for we customers. I really appreciate you watching for fraud and demanding verification when you suspect foul play. It’s sometimes just a smidge frustrating but no where near the devastation that would horrify us if someone were to get into our meager funds. Well done !!!!
Not able to select account to send money from
by DisappointedWZelle on 2018/09/11 14:49
I have called tech support twice this morning.. both times representative was confident on the troubleshooting step given. I have three accounts on my phone of those three I can only Send money from two. I was told to uninstall and reinstall as I needed to update app. I did that it didn’t work.. I called back again .. rep tried steps again, she also had me login to webpage. From the webpage on my phone I was able todo the transaction. She had me log out of the mobile app and back in to try it again.. still didn’t work. She then told me that the next option was to restart my phone then she could open a ticket .. but we were talking on so, she would loose the call .. and that she couldn’t call me back.. Most people are in the device they need assistance with. There should be a disclaimer that if you need help with your mobile devices don’t call from it.. like when you call your mobile carrier.. long story short... I have restarted my phone and uninstalled and reinstalled a second time.. I still can’t make the transfer. Disappointed!
Just better than a flaming pile of garbage
by TopR3views on 2018/10/22 01:09
This app would be great if a few of the most basic functions actually worked. Once I tried to change my address after moving, and it seemed to work. Some time later I ordered a new card, but a week after doing so it still had not arrived. Before I had a chance to call and ask if there had been some delay, my previous landlord called and said she had some mail for me to pick up, including mail from the bank. As it turns out, my new card had been sent to my old address, and when I went back into the app I found that the new address I had changed back to my old one. I’ve also had difficulties changing my email addresses and phone numbers. Don’t even bother with automatic bill pay because it won’t work and you’ll miss payments (believe it or not, people don’t like that explanation). I haven’t been with another bank so I’m not sure if their apps are any better, but I’m about one bad day and another aggravating BofA app experience away from leaving them forever.
Love the app!
by IPad and Galaxy S5 on 2018/06/18 10:50
I've been with BofA since 2003 and I've always loved them. I love the app and it's convenience. I love being able to sign in with my finger print, using the check deposit feature is awesome, and I love how easy it is to send money. I don't use the bill pay feature often because I still go to the websites of the companies. There's no particular reason for that and I've used it before, I just hadn't had the time to set it up. I'm not really sure about Erica because normally I'm in places that I don't want my banking info verbalized. I've read a lot of the bad reviews and I really think these are the exceptions and not the norms. My husband and I both use the app and it works well for us. We've kept our accounts even though all the branches near us are closed. Overall, I think BofA made a good product and I wish much success in the future!
I love using this app. So user friendly !!!
by A1Mouse on 2018/02/05 23:57
I enjoy using this app. It is secure and user friendly. I do not have trouble depositing checks and transferring funds. I love how fellow BoA customers can send me money electronically by just having my cellphone number and email address. Likewise, when I need to send money to them. I also love to pay my bills through this app. I can do it anywhere I am with ease. It relieves me of stress and worry beating due dates. I recommend the use of this mobile app to my friends to make them experience its convenience. I hope someday the mobile app developer can create an alert feature that I can manually set on Bill Pay to remind me when a certain bill is due just like the daily balance and account activity. Bank sends notifications through email but it would be better if it could be sent through the app.
Rating Trends
105,97,99,92,55,75,84,74,4369,11783,5688,5428,5342,6419,6854,6268,7508,6104,4329,4753,5204,4995,5353,7646,6696,4931,4873,5753,5421,5314,6175,5486,3842,4181,4789,4760,4578,5437,4546,3311,3368,3811,4284,3278,5976,0,6781,2999,0,23367,3739,0,0,0,42300,3078,0,53323,4139,0,63556,2872,0,72507,2794,1628,12,2,100,6647,9698,3025,3895,3118,2384,2635,2886,3287,3244,3909,3526,2710,2915,4009,4586,4501,5209,4127,3019,3216
All Versions
4.0
2,160,951 total
 5
1,846,460
 4
193,940
 3
48,130
 2
18,757
 1
53,664
Current Version (20.03.0)
5.0
2,041,928 total
 5
1,790,050
 4
179,078
 3
36,517
 2
10,401
 1
25,882
Version History
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App name
Bank of America mobile banking
Description
Bank conveniently and securely with the Bank of America® mobile banking app for U.S.-based accounts. Manage Your Bank Accounts and Finances • Review activity and balances in checking, savings and credit card accounts • View mortgage, auto loan and other account balances • Activate or replace credit/debit cards • Order checks • Set app alerts to be notified of important account info Mobile Money Transfer • Securely send and receive money with Zelle® using a mobile number or email address¹ • Transfer funds between your Bank of America accounts Mobile Bill Pay • Schedule/edit/cancel payments • Pay eBills • Add/edit Pay To accounts Mobile Check Deposit • Simply take photos of checks to deposit them • Immediately see the processing deposit in your account² Erica, Your Virtual Financial Assistant³ • Ask Erica to find transactions, pay bills and more • Get valuable alerts, helpful insights and financial guidance Contact Us Easily • Quickly reach a representative for help or questions with your accounts • Schedule an appointment to meet with a specialist • Find ATMs and financial centers Special Offers & Deals • Get cash back with BankAmeriDeals® when you use your eligible Bank of America credit/debit cards • Get exclusive credit card offers Help Stay Secure • Change Online ID or Passcode • Set up Touch ID® / Face ID® to securely sign in • If fraudulent activity is suspected on your debit or credit card, we'll notify you • With our mobile banking Security Guarantee, you’re not liable for fraudulent transactions when reported promptly⁴ See the Online Banking Service Agreement at bankofamerica.com/serviceagreement for more information. Mobile carrier message and data rates may apply. ¹ Transfers require enrollment and must be made from a Bank of America consumer checking or savings account to a domestic bank account or debit card. Recipients have 14 days to register to receive money or the transfer will be canceled. Dollar and frequency limits apply. ² Deposits are subject to verification and not available for immediate withdrawal. Other restrictions apply. ³ Erica only listens or speaks when you tap the microphone and retains interactions to optimize your experience. Erica speaks aloud and hears and responds to all voices, so consider where you interact by voice. ⁴ You’re not liable for fraudulent mobile banking transactions when you notify the bank within 60 days of the transaction first appearing on your statement and comply with security responsibilities. All features may not be available in iPad. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. FICO is a registered trademark of Fair Isaac Corporation. iPhone, iPad, Touch ID, and Face ID are registered trademarks of Apple Inc. Bank of America and related trademarks are trademarks of Bank of America Corporation Bank of America, N.A. Member FDIC
A1
by RedFaceBenjamin on 2020/04/07 14:26
Best mobile banking ever 💯
Login still broken for copy+paste
by Dcfit4 on 2020/04/07 14:21
Finally deleting the app. Been really frustrated by the broken copy and paste for a long time. Developers will reply to a review but never provide a way to submit the bug digitally without logging in (which is frustrating since the login is broken).
Review
by Bill Duarte on 2020/04/07 13:53
Very good but still too hard to reach a live person when needed. Hold on line for 5 minutes is too long.
👍🏼
by Kfalvey on 2020/04/07 13:11
👍🏼👍🏼
Best online Banking App EVER!
by AssRN on 2020/04/07 12:36
I have to deal with
Always thankful
by It's just ok on 2020/04/07 12:32
I’ve had Bank of America for over 25 years. I’m thankful for them being there. They app is people friendly and they have assistance that is always reliable. I’m thankful I’ve had them as our Banking company!
Great App
by Dougtex77 on 2020/04/07 12:09
It
BOA App
by OAR513 on 2020/04/07 11:56
Love the app!!
Thank you
by shirin tari on 2020/04/07 11:52
Thank you and I love Bank of America
Nice
by ousmanesylla on 2020/04/07 05:39
Nice
Fair/good— stars do not allow in between
by Jeduca on 2020/04/07 04:57
Wish the checking balance was on all pages so you would not have to go and look. You write that customer can now use an emoji , why is that important ??? I get tired of having to go back just to look at my checking account balance.
Best bank
by balona123456 on 2020/04/07 04:46
I been with Bank of America since 98 and I have to say never ever have any problems with them .
Very good!
by leticia ugiete on 2020/04/07 01:53
Quickest app ever seen
Settings/notifications
by Purrfect022 on 2020/04/07 00:28
Couldn’t locate a settings tab on the mobile app. Received a new credit card and was unable to set up notifications.
Customer service
by asahas on 2020/04/06 23:53
Worst bank ever wouldn't post pend my payments during the coronavirus, when im out of a job .
It’s clean AF
by Minato4711 on 2020/04/06 23:38
It’s clean AF
Best bank ever
by Izzy2455 on 2020/04/06 22:53
Best bank ever
Grate App
by nazy54454 on 2020/04/06 22:42
Love it
Online App and Transactions
by Unhappily Stuck on 2020/04/06 22:17
Transactions are not reported in real time. Last transactions are not reported first and deductions are made from wrong accounts making overdrafts which are not your fault.
Mr. Nyamtsend
by Nyamtsend on 2020/04/06 21:17
Convenient
Bank of America
by hamik keshishian on 2020/04/06 20:29
One of the best
Zelle
by dhfishman on 2020/04/06 19:52
Excelente!!!!
I loGreat Job
by ..poca on 2020/04/06 19:36
I Great Job
Outstanding service
by Cooool girl 98 on 2020/04/06 19:24
Outstanding service extremely happy with their customer service and prompt attention to my needs,
Who ever is running this should be fired!!!!!!!
by RED-RE4 on 2020/04/06 19:05
I want to talk to some one and you can’t no stars
Easy to manage my money and expenses
by nusguy on 2020/04/06 18:37
I find the app easyto navigate. Easy to keep track of our money, pay bills and helps to manage espenses.
Online Convenience
by waterweaver on 2020/04/06 17:10
Great app with plenty of simple, straightforward instructions and options. Good follow-up with texts and emails. Absolute best part: NO LINES NO WAITING!
User friendly!!!
by cramasil on 2020/04/06 16:25
I have an account at a credit union and their app is terrible to use! Absolutely terrible. BofA’s app is easy to use and I do everything directly from the app! I don’t have to go to an “online” account ....
Clean and easy to use
by Copetus on 2020/04/06 16:10
I’ve seen the app get updated over the last few years, and each update, which I noticed happened behind the scenes always enhanced the look and feel of the app which lead to improvements in usability.
Eric’s is a dud
by Trunkster3 on 2020/04/06 15:46
No helpful information
Bank of America app
by Pikpop on 2020/04/06 15:19
I enjoyed using this app it is so convenient to send money to my family and friends I gave it 5 stars because it is always there when I need it . I gave my Bank Of America app a 5 star because it’s very user friendly convenience and always at my fingertips to send money to my family and friends .
I Like It!
by NaNaTMcQ on 2020/04/06 14:56
I’ve used the app for several years, and I like this version!! I had some “Bill Pay” problems with one of the earlier versions, but the problems have been resolved. And Ericka is a kick!!!
Not up to date
by iluvcheakymonkeys on 2020/04/06 14:48
Bank of America
Does not post
by givemeabreakonnicknames on 2020/04/06 14:22
Continues to be a problematic app for payment
Very bad
by presandjess on 2020/04/06 14:06
Wish it operated more like capital one card. I can’t see my rewards, Bill pay is confusing. I won’t use the card because it’s difficult to use the app.
So easy to use!!
by CATucker43 on 2020/04/06 14:04
My favorite part is setting up an ATM withdrawal and using my phone to quickly get my cash at an ATM
Oh wow
by Rodrigoboy7 on 2020/04/06 13:33
Good easy to use best app so far
Great
by politikal27 on 2020/04/06 13:19
Very helpful
App
by Shayla72209 on 2020/04/06 12:12
Works well
Good job
by KarlTraub on 2020/04/06 08:53
Could always get better but still a very easy site to use
Great
by toykopoliceclub on 2020/04/06 08:03
Great
Great
by Pettyclever on 2020/04/06 05:51
Excelent
Love it
by snook60 on 2020/04/06 03:31
Love BOA never had any problems with them
Excellent
by shawniscooler on 2020/04/06 00:50
Very user friendly app!
Yes- it’s great
by afuera on 2020/04/06 00:18
Not going to the bank for every transaction is so convenient.
Excellent app and excellent bank
by Shaykie17 on 2020/04/06 00:06
Thank you for making my life easier.
this app stop working all the time
by Joey Mitt on 2020/04/05 23:29
bad app
They always deny me lowering my credit card interest rate. Awful!
by wendybird1980 on 2020/04/05 23:26
It’s a joke trying to get your interest rate down. It’s like they don’t want to help you lower your payment. Disgusting.
Quick, Safe and Smart
by Don't like waiting to play on 2020/04/05 21:57
This app is literally handy and so convenient. Especially in this COVID 19 pandemic, I don’t need to go to the bank to deposit my checks, but I can do it right at the convenience of my safe home 💚
Owner
by Car Wash Tech on 2020/04/05 19:39
It easy to see how much money I have so I can see when I need it.
First time transfer
by nojoev on 2020/04/05 18:57
So easy and fast!
App bofa great
by charlesmh on 2020/04/05 18:31
Great app
App is SO convenient
by SabriAragon on 2020/04/05 17:56
I can’t remember the last time I went to bank! You can do basically everything on the app! (Make payments to credit card from checking, deposit checks, file claims). I’ve heard so many poor things about other banks and their apps and I’ve always had a positive experience with BofA app!
Bill payment for each account
by tiredofusingtransfertopay on 2020/04/05 15:41
It’s not user friendly to use “transfer” to pay bill for each account. Why can’t it be done by just going to each account and pay directly from it?
Great App
by JJB0918112345 on 2020/04/05 15:21
Great App. More functionality and effort than the other financial services firms. I’m really happy with Bank of America and their digital offerings.
Fees. Fees. Fees.
by don juan 12334 on 2020/04/05 15:11
Bad institution overall. Greedy corporate tactics. Stuck to local credit unions people.
🤗🤗🤗
by Tati.St on 2020/04/05 10:05
👍👍👍👍👍👍👍👍
chenga22222
by chenga22222 on 2020/04/05 05:31
👍🏼 ok
It’s great 10/10
by yaadaaf on 2020/04/05 05:15
Very helpful and easy
Terrible and they respond with generic and useless responses
by N/A 1234 on 2020/04/05 04:10
** STOP responding without providing solutions** Apple please remove this from App Store as it doesn’t support dark mode on iOS 13.... 1. No dark mode support. The old iPad version had a dark grey background which was sufficient. New version is too *BRIGHT* to use in bed on large iPad screen. Every software company is stepping up to support dark mode movement. Microsoft Windows and Office. Apple macOS, iOS and tvOS also all support dark mode. This is required for iOS 13. When will this be addressed? 2. Still no shop safe support. 3. Because of this (and many other issues) I have already switched my credit card to Apple Card. Next I will be switching my bank accounts. #Failure #DarkMode #ShopSafe
Helpful
by nazim83 on 2020/04/05 02:31
Had perfect UI
Fairly Good App
by Sneakermom22 on 2020/04/05 00:31
I use this app daily. It’s great for managing my accounts. The only issue I have is the scheduling of individual payments. First of all Erica’s icon is always in the way. You must be extremely careful and always double check your dates and amounts. Second, if you schedule a payment and accidentally send it too early then there’s no help for you at all.
Good
by Ling Ling 1234567890 on 2020/04/05 00:26
Excelente aplicación
Zelle ruins great app
by vtmiller on 2020/04/05 00:21
Zelle constantly locks up, spins, and crashes app and continues to frustrate me. My guess it’s hanging on my large address book or something but none of the updates fixes it. Ruins an otherwise great experience and app.
Reseña
by Deysi2217 on 2020/04/05 00:21
Excelente aplicación me encanta
Phone app is great. Watch doesn’t work
by qwplamx on 2020/04/04 23:20
I can’t get the app to open on my watch even after accepting conditions.
Transfer
by ChulaChacha on 2020/04/04 22:47
Could not find history of money transfer another thing had to choose nickname to send had to try several times to send annoying
Bill pay not user friendly
by Smile! It's Dee on 2020/04/04 22:29
Bill process is horrible. Not user friendly. When a transfer is in process the process is horrible. Not user friendly. When a transfer is in process the transaction is not there not is not there nothing
BoA not Convenient
by L. T. B. on 2020/04/04 22:18
BoA used to be a convenient bank with locations in most communities, today If you can find a BoA you’re lucky. Should have bank machines in every community.
Works consistently
by Kimo Ray on 2020/04/04 21:11
Very stable ...
Nice bank
by Lougmane Diallo on 2020/04/04 20:38
You're number one
I can’t get in
by ive tried 30 nicknames on 2020/04/04 20:01
It was working fine for a while but now I can’t log into the app at all. I’ll enter my username and password then it takes me to a page to verify my identity, I do that I get the code and submit it. Then it takes me to a page to either sign in or change my password, so I select sign in and the whole thing starts over again. I’ve even tried going through the password change to get in that way, but it just starts the cycle over.
Safe banking
by mydestiny on 2020/04/04 19:50
I’ve been with Bank of America for over 15 years, best reliable and safest banking, quick alerts, and transactions!
Can’t deposit mobile check
by Pearlstone99 on 2020/04/04 19:10
Since new update yesterday, I’m having trouble depositing a check. Its giving me an error message that it can’t ready the bottom numbers or trouble reading any of the info at all even though my pictures is clear. Also when I was taking a picture of the front of the check, it like didn’t recognize it was the front and kept telling me to take the pic of the front of the check. Never had this issue before till the update. It’s frustrating because I’m far away from a bank right now...sooo I don’t have many other options. Hope they can fix this soon!
Great
by buttsdaughter on 2020/04/04 19:08
Just the best bank app!!!!!
Difficult to setup
by Major Ursa on 2020/04/04 18:53
I can’t get a security code because of system is not available. It’s been a slow process. I understand the need for security but this not user friendly. In addition, I already entered a security code during initial setup so why is it asking again?
Service
by manimaranmohan on 2020/04/04 18:49
Excellent service 👍
Always late letting me know information regarding my balance.
by Mx Bro on 2020/04/04 17:58
Over draft notice is always 3/4 days after the fact
Customer Services
by quality50 on 2020/04/04 17:05
I have always been treated with good manners and fast services I love my bank
Easy usage
by GeoAnson on 2020/04/04 16:54
I like using the app because. It’s simple to use. I can transfer funds to pay bills, pass money to friends, and family in an instant. I can also put money where I can invest it. Just makes moving money easier. An they make sure to check on my crazy purchases to make sure it’s me. Glad they’re looking out for me too.
Best
by Hhsdh on 2020/04/04 16:22
Love. The best in the business!
Slow
by Maduke on 2020/04/04 16:10
I like doing online banking, however, this app is very slow, especially in comparison to the previous app. Also, I can't see the entire statement on a credit card account or my car loan account. I'm glad I didn't stop my paper statements, as that is where I can see detail. This site also kicks me off frequently. I expect better from a bank like Bank of America.
Mobile Transactions
by maten2328 on 2020/04/04 15:16
Easy and instant I really like it. Especially cause I don’t have see an individual to make some account changes.
Drive through
by deilfi on 2020/04/04 15:14
I can’t believe you closed your drive through service. So stupid. You have no consideration for people with disabilities or spreading covid-19. Why you would not reopen them in this tragic time is unbelievable.
Stop asking me to set up notifications!
by kayayem1 on 2020/04/04 14:51
This app is convenient, it shows your bank account details including all transactions and amounts in each account. You can even search your transactions, allowing you to easily pull up all charges for a certain bill like your cell phone or utility bill and allows you to see easily how much you are charged on a monthly basis. It also allows you to pay off your BofA credit cards. Also some smaller convenience features such as indicating if you are leaving the country so that your card won’t get locked if you use it abroad. It also has all these extra flashy features such as a built in Siri (unnecessary) and a spend analyzer similar to Mint.com (probably inaccurate). BUT THIS APP IS SO ANNOYING TO USE BECAUSE IT ASKS ME EVERY 5 SECONDS TO SET UP NOTIFICATIONS!!!!! It even has a dedicated screen asking you to enable notifications (not just a pop up alert that you cancel out). It takes you the screen while you are doing something else important; and doesn’t allow you to exit from it. I need notifications for text messages, or when someone is trying to contact me on social media - I don’t need notifications from my bank, thanks. It’s so annoying and I never set up notifications just to spite the app. Seriously you can be in it for maybe 2 minutes and then it will take you automatically to the dedicated screen and ask you if you want to enable notifications. Drives me nuts.
Still WORST BANK EVER!
by Xvd68 on 2020/04/04 12:44
20 years later, still screwing customers. I made mistake of opening account w BofA because of a promo. I can’t wait find another, USBank is bad but at least their equipment still works, so i could deposit cash to pay my medical insurance premium. Not being able to make a house payment won’t kill anyone, but not being able to pay your medical insurance will, no insurance means Dr will refuse service leaving only emergency care, and as we see in the news, too late to save people’s lives. What good is an app when NONE of the ATM at my only not even local branch is broken, will not accept cash and the automated phone system kicks you out because it somehow determined that calls re ATM are not important. Since it could not figure out what i needed when i called back, i got shunted into a long wait que so i would just go away, tormented to that end by non stop parroting about the using the app or web site instead.
I like it
by alinacicio on 2020/04/04 12:17
👍
Awesome App
by Ange Critch on 2020/04/04 10:12
Easy to navigate and convenient
Zelle
by frusteratef on 2020/04/04 08:53
Won’t transfer money what’s up?
Good bank
by lunaacuna on 2020/04/04 05:35
I feel secure to be one of your customers.
Thanks
by Harriesanghas on 2020/04/04 05:19
Nice
Bill pay
by 39873679 on 2020/04/04 02:31
While I love the convenience of the bill pay option I really don’t like the current format. The original was much more user friendly as well as simpler. Once you choose your payee you can’t see things without having to scroll, it’s too easy to accidentally hit pay now. It’s just annoying. Not sure why you had to fix something that wasn’t broken.
App
by Gimpman25 on 2020/04/04 02:28
I enjoy this website because I can manage my account from anywhere
Always changing
by AAT54 on 2020/04/04 01:51
This site is always making changes which makes things hard to fine
Excellence
by Poor Senior on 2020/04/04 01:21
Very efficient and handy site
Cash back
by JOSEDPZ on 2020/04/04 01:20
I haven’t received my 10% cash back from Rosa Mexicano.
I’m doing everything from the app
by Cliopatra13 on 2020/04/04 01:09
Thank you for such a wonderful app, I’m doing everything from the app
Shar
by Behind outsiders on 2020/04/03 23:54
Love using the Bank of America app. The zelle is a plus! Would never bank anywhere else.
G
by Mypetfeelssorry on 2020/04/03 23:37
Very difficult to navigate. I had to soend half an hour trying to set up an automatic pay for my credit card.
New ‘Bill Pay’ is Horrible
by JJstar on 2019/04/19 15:18
The new Bill Pay section is poorly designed trash that has ruined the app experience. Not only is it ugly, it does a poor job of visually integrating with the rest of the app. Clunky and unintuitive, to now make an online payment you must sift through multiple screens, making multiple clicks—all of which is very confusing to the consumer. You now also have to manually assign a “pay by” date to complete the process which is terribly annoying. (The default should be set similar to the pre-updated version that automatically sets the earliest possible date for you. But, still allow a user to manually set their own “pay by” date if needed.) Overall, the former Bill Pay was MUCH easier to utilize and MUCH nicer to look at. To add to the problems, we no longer have the ability to delete old “Pay To” accounts from within the app the way we could previously. Another oversight. BOA has definitely taken steps backwards with this update. If I had to guess, budget cuts forced BOA to begin implementing new app updates via internal junior-level design team, rather than outsourcing to a professional UI/UX firm. As a result, this update has a “beta” feel displaying poor form, function and usability. Really embarrassing for a big bank.
The Beginning by, Me.
by Maes Momma on 2020/02/01 03:32
When I finally received my I-Phone, it was time to try banking on line. I downloaded this app & began a totally new adventure. As time provides, I’ve been slowly delving into what I thought would be an amazing experience where banking and bill pay would become easily completed with minimal effort. Wrong, not entirely true. At this point I am frustrated. To simply pay my bills every month, without fumbles, less stress and time, I find out from ALL options, I’m not able to do online banking to pay aforementioned bills because I don’t have the necessary accounts available to do so. I have checking, savings and a fairly healthy CD.....I wonder, why can’t I bank online? Why does it say I’m unable to use this app for online banking because I haven’t the accounts to do so? Huh? What? I’m so confused! I can’t locate the forms I need either....I want to be sure when I pass, my daughter receives all my monies from these “Appropriately Established” accounts! I’ve called 3 times to have the forms mailed to me...to no avail and I’m unable to pay my bills online. I’m disabled, hooked up to oxygen, unable to go into the bank as I mentioned when I called. I was told to open online banking that that would help me handle everything from home. If I figure it out one day, you’ll receive the 5th star. Take care my friend.
Bill pay is ruined
by Cool n Slick Willy on 2019/10/25 22:29
I have bank with this over 20 years for one purpose the bill pay system was great. Made my life easy. I scheduled my bills and the money came out of the account on the day I scheduled them to pay. Life was great. I had control of my life. They changed a perfectly good system for get additional bank fees. The current system ignores your scheduled payment day. It could come out as early as 3 days before your scheduled payment date. I’m sorry that I’m not rich and sometime I live check to check. Which means if I schedule it for a specific day, that the day my paycheck will be there... not 3 days earlier. The control I had help me manage my money better and raised my credit score to over 800. am now looking at other bank system. Their policies have ruined the best bank payment system. You no longer can trust this bank will consider customer the needs. BTW. They charge me for overdraft fees for processing the checks 3 days before I scheduled it on my pay date. When I called and complained, the service agent said they changed the check processing policy to what was convenient for the bank.
Pretty much second rate app
by mark.four on 2018/02/08 04:26
I tried to set up auto pay to automatically pay the whole balance every month. No can do. The app automatically schedules the minimum payment every month. No way to change on the app. No help - so far - from customer service. Sad. Here is an update: I got a response from a member of the tech team. It said that the developer needed more information on the type of account. Fair enough. But the response took several days and I was unable to respond to the feedback. Clicking the response link went to a leave feedback general page so the whole thread would have been lost. In the meantime I called the general customer service number. They did not have the information so they referred me to a technical support line which was closed for the evening. I called tech support. They told me what I was trying to do (pay in full every month—less interest fees to the bank) could only be done on the desktop app, not the mobile app. So it is a deficiency in the mobile app. To add insult to injury making this change is not effective immediately or even in a few days but not until the next billing cycle over a month away. Poor technology choices all around. Desktop and mobile apps both. My rating of 2 stars has been confirmed several times over.
When it works, it’s great but....
by SandyTime on 2019/02/15 14:56
This is the glitchiest app I use and it’s frustrating that a mammoth of a financial institution cannot invest in a more robust mobile application. Almost every time I try to use mobile deposit, it hangs up. Usually this happens during the photo step. Often though, I get all the way to the end and try to finish the deposit and I get a pop up message that it failed and to try again later. Sometimes it fails all day and I have to wait until a day or two later. I turn off my phone and try refreshing it that way. I look for updates. Nothing will correct it. So I’m sitting on checks that I can’t deposit unless I go to a branch and that sort of defeats the purpose of a mobile app. Admittedly, I’ve considered switching banks because it’s happening more often now than it did a year or two ago, but I don’t have time to read reviews to see if any other banks have better technology. This is among the most frustrating apps I have. I get anxiety every time I need to deposit because I almost can predict that it’s going to take me all day to try dozens of attempts. It’s like I have to set aside a good time to go to work at it. My brother and daughter use the same bank/app and we recently shared our frustrations so I know it’s not my phone. (Sigh)
emfceo
by EMFceo on 2020/02/06 04:36
I’ve been using the app since it first became available and I’ve been absolutely delighted with it for all of these years of use. Then came version 8.1.12 and the bill pay part of the app went down the toilet. Keeping records of payments off-line is no longer easy. It tells me a payment was scheduled but leaves out the important stuff like to who, how much, and when. I also miss the list of scheduled payments with the total $ amount A quick screenshot used to be able to get and keep a record of off line for a quick reference without having to log in. Pay to, amount, pay date, and $ total all on one page. That was the best part of bill pay and now it’s gone. Ease of use went out the window with this version. It didn’t take long to become frustrated and gave up trying to do the easy and familiar tasks that were perfected over the years. I’m very sorry to see that change overnight. The app designers should be people that actually use the app frequently! Take a step forward and take the Bill Pay section back to what worked well for years!
PLEASE BRING BACK EASY SIGN-IN
by SEGGES1963 on 2018/08/28 17:53
PLEASE! PLEASE! PLEASE! Bring back the ability to sign in with fingerprint! I had to upgrade my iPhone at the end of last year. I was able to sign in using my fingerprint like I did with my iPhone 5, but that soon changed. I’m assuming there was a software update for my phone because at some time in Jan 2018, I was no longer able to sign in. I had a heck of a time with it and tried getting help through customer service (phone call) AND visiting a local branch to try to figure out how to get the option to open the app with my fingerprint, again. The branch people were just as frustrated as I was and said that you all were probably aware of the problem and working on it. We’re almost 9 months later and still no fix in sight. Frustration #2: I had to come up with a new password and it has so many stipulations on what it can or cannot be that I ended up choosing one that Apple produced for me. Do you know how frustrating it is to have to recall this new, convoluted password EVERY DANG TIME I need to access my account from the app?!?!?! With all said, I like the ease of use of the app once I’m in it. But I rarely use it any more. At least I’m now able to see my balances with a tap, but it sure is perplexing why you allow that but I cannot make a deposit without having to sign in?!?!?? Bizarre....
App is great, “Erica” needs work
by arbutus_heights on 2018/09/06 06:32
So the app was my favorite finance app: all the info in one place, easy to view and navigate. Until the “Erica” feature was launched. I’m not sure what the value-add is; I don’t want to talk to my phone about my banking, or spend time typing in questions, when you can get to pretty much everything with a few taps. The biggest pain point is that there obviously wasn’t much thought put into the Erica UI. There’s just this big red button that hovers over your screen, and - get this! - there’s NO WAY TO GET RID OF IT. Either it’s in the way of the balances you’re tying to view, or you drag it out of your way with every screen you go to. Not to mention that its default position is right where people who hold phones in their right hands swipe to scroll. One accidental tap and you’ve got this thing talking to you. I get it, some people like to talk about their banking out loud (and sometimes even in public, which doesn’t seem like the best idea). And some people get into Siri-like interfaces to apps. This one feels like someone at BofA decided they needed a shiny AI app so they could be like the cool kids, but forgot to budget for finding out what their consumers actually wanted.
Good overall
by woodspartyof4 on 2018/05/28 12:53
I use this app all the time and have had a lot of success with it. There are 2 things about this app I would change if I could... 1) In online bill pay when you use the desktop version you can see when your last payment was sent and for how much under the payee information. On the app you have to click on the payee information to see it which opens a payment that you have to cancel out of if you don’t want to actually make a payment. It’s lots of clicks and it would just be easier if recent payment information was listed under each payee when you are in the online bill pay screen in the app. 2) I wish I did not have a monthly mobile deposit limit. My husband works out of state which is the main reason we use a national bank like BOA, but he is currently in a state with no BOA and when he gets paid off of a job he has to snail mail me the check so I can go to a banking center or ATM to deposit it after we hit the online mobile deposit limit which is usually the first week of a new month. Why is a limit necessary?! Other than that I love the app and use it all the time!
Easy, fast, secure and Uber convenient
by Jack Kaugh on 2020/03/26 13:27
I’ve been using the BOA app since it was rolled out. It was good off the bat but upgrades that have been added make banking tasks easier and more accessible. Being able to deposit checks using the app means you can deposit any check instantly if you have internet access. Check your balances, transfer money between your account or to anyone whose bank uses Zelle like BOA does. Dispute transactions, apply for loans, check your portfolio of investments for real time values and much more. Notifications can remind you of regular or irregular payments as they approach and paying your bills is easy. And they make your money safe since you can get notified anytime any thing happens with your money I’d you set your settings up to receive such. notications. Never make a late payment again and watch your credit rating shoot up if you issues around remembering when to mail payments . Last you always have real time balances of all your accounts Off all the apps I have, the BOA app is one of the very best out there.
“View all” and search is very sparse!
by ToucheUser on 2019/02/09 13:56
Arbitrarily showing only 3 months of transactions on the accounts transactions search page is not useful, especially for savings accounts. Loading 25 more, and then 25 more, and then 25 more, similarly is a poor interface (after I’ve already clicked “view all” NOT “view a handful” or “view only 90 days’ worth without an option to search beyond the pittance that’s already been loaded.” Please just provide the same viewing and searching features that are available on the computer (or that were already available many years ago when online banking was in its infancy—why are our iPhones LESS capable vis-a-vis BofA than a computer from 2010?). Don’t get me wrong, I do appreciate the online statements in PDF, but the iPhone app _should_ also be made useful for quick searching, etc., of past transactions. Trying to go month-by-month in PDF statements is not fun on the iPhone, when the broader view/search technology would be easy and obvious to implement. It’s bad enough that you keep the inane “view all” button at all, as if the majority of users looking for recent activity only want to see six to ten transactions...
Online banking with Bank of America
by Shawa12 on 2018/11/06 05:11
So far, over the last 10+ years, I have no complaints a with anything that I have called the bank about. The personnel that have assisted me have been both professional, knowledgeable and very helpful. This has been both in person and over the phone various times over the last 10+ years. I have used billpay at work and at home thru Suntrust Bank, Wells Fargo and small local banks. Bank of America has the easiest online billpay to navigate. Once you realize that certain features have to be accomplished on a laptop or desktop computer for security, it’s a whiz to use a cell phone or iPad, etc. to do your online banking, including deposits of checks. I am one of the older seniors (73 years old) who is very adept with computers, although most people assume that if you’re over 60 you don’t know how to use a computer, nor are you able to learn. I just call BofA support anytime there’s a change and I don’t want to spend the time to navigate the new feature and I’m helped within 5 to 10 minutes.
Hate it
by Dahow on 2018/08/28 21:01
Your app never seems to work. Every time I go to open it it no longer recognizes my user ID or password. It doesn't even recognize the fingerprint anymore. I have to reset things every time by deleting and reinstalling. This is ridiculous. I don't know what you did to the app but whatever you did you ruined it because it just doesn't work. I can assure you that I want to use an app and if this thing does not start working properly I will change all four of my accounts over to another bank that has an app that does work. I'm updating my review. The stupid thing still doesn't work right. I have to constantly re-do the installation and place user names and passwords in. Twice I've had to change the password for no reason other than the stupid app can't recognize it. Fire your IT people and hire some new ones Wanted to update. Working great after the above problems finally resolved. My only complaint is they still don’t have a place for a memo when you write a check in the app. Seems like a logical thing to put there. I’ve requested it several times but to no avail.
Can’t pay my BOA credit card bill through Bill Pay
by Eddieeeee_Z on 2019/08/01 06:22
How hard is it to make a SIMPLE app?! After the most recent update, I wanted to pay my BOA credit card bill through this stupid app, and I’m not allowed to pay using the former straight forward method, instead, it forced me to add my BOA credit card as a payee in the Bill Pay section, which is so stupid: why do I have to add the BOA as a payee when I’m already using the BOA app?!?! OK, fine, I did it since I don’t have a choice, however, after all these hassle, I found that I’m only allowed to pay from my newly opened BOA checking account, which I have no money there! I can’t pay from other checking accounts, I spent almost half an hour exploring this over complicated stupid app, and clearly there is no other way to pay except through Bill Pay, and there is absolutely no way to pay from any other checking accounts beside the BOA one! I have 5 credit cards from 5 different financial companies, and I use 5 different apps every month to pay my bills and do other stuffs, clearly this BOA app is THE WORST I ever used! To many useless features that no one will ever use, and the user interface is not just bad, it is awful! Whoever develops this app and this awful UI should be ashamed by yourselves! THIS APP IS A DISASTER!
Intrusive “assistant” bot in otherwise functional app
by metcalfjohn on 2018/06/29 10:25
Updated rating: the app now has the option to hide the annoying bot button, as noted by the developer response to this review. Odd that it’s not in the version history for the app. ——- The app is largely fine for basic banking transactions (transfer funds, check balances or transactions, deposit checks via phone camera), but the introduction of the bothersome “Erica” bot is an unnecessary annoyance: the button to engage is overlaid on the actual banking content making it easy to accidentally trigger or covering details you actually want; there’s no way to disable it as “Erica” will helpfully confirm; and the bot is sometimes displayed as an even larger block of promotional text. Having a chatbot may be useful to customers for selected services that would otherwise require a call, but forcing everyone to engage with it regardless of their current task in the app is quite a user-hostile implementation. I can only speculate that some poor middle manager on Bank of America’s app or marketing team has new job performance metrics tied to the number of Erica button clicks.
Doesn’t Give You True Picture Of Your Account
by Awazie on 2019/03/02 13:54
This app is advertised as giving up-to-the-minute information on your account; that is misleading. I have ran into a lot of trouble because of that promise about this app, and that is causing me to move all my banking needs elsewhere having confirmed from Bank of America customer associates on several calls that I should not rely on the app for the real-time information on my account. Repeatedly, I have relied on the information provided by this app on my account only to wake up to surprising charges. Even when I go to bed with a positive balance on the app, I still end up with overdraft charges the next morning, referencing transactions that never showed up on the app. It’s almost at the point where I now feel that lag in giving up-to-date status of accounts on the app is intentional. For Small Business Owners just starting out and juggling finances, this app will ensure you keep you losing money. I’ve started the process of moving my banking needs elsewhere, and it is very sad because I thought Bank Of America really cared about small business owners, and I was wrong. Whatever you do, don’t rely on this app to give you the advertised up-to-the-minute update on your account as advertised.
Review
by JemJewel on 2018/10/13 13:18
Bank/app takes too long to post my spendings. I always think I have more than I actually end up having. Not sure how that happens. They blame the places, the places blame the bank. It actually makes sense it’s the bank, bc the places request money right away when swiping card, it’s the bank deciding of when they release money, but also it’s more of when they want to say they paid it. Unless really checked thoroughly in an internal audit that is honest and fair, you don’t know if they are handling your account fairly really. Why DOES it take it so long for transactions to post??? It’s in “processing” for almost 3 days sometimes! There’s other sketchy things I’ve noticed about bank also that I’m looking into. As I actually feel they’re stealing money from me that way, bc one example, if deposit more into account to cover any costs for the future, it deducts from there and all of a sudden the balance prior to deposit, was no more what it was. I will look more into it in my next coming purchases, and then will have to report. This more of a complaint against the bank than app. But bank actually deserves -1 Star so will note it anywhere it has to do with bank until I get to consumer affairs about how they handle accounts.
Good app
by PAUL WYNNE on 2019/07/27 04:50
The app is fine it works as well as you’d expect. It gives you the answers to questions the bank wants you to ask. It shows you all your accounts at once so you can see that despite having thousands of dollars in one account the bank didn’t transfer any of it over to your other account. But hey, I can clearly see the -$35 overdraft fee. Kudos BofA you act really fast, I was only overdrawn for a couple of hours in the middle of the night, but luckily your computers never sleep so the overdraft was lightning fast followed quickly by a second one. Hey I spent $70 in my sleep. On nothing. Cool! But the app, yes the app is awesome I can transfer money from my phone. Only $1000 a day of course - the bank knows I don’t need anymore than that. The app is great with sending me messages. They are always 6 or 7 hours after the fact, but hey what’s the rush right? I can also deposit money with a click of my phone camera which is great. Of course the money still takes 3 days to hit my account, but it’s okay the bank knows I can wait - what other option do I have? Right! 😂 So all in all I’d recommend the app to anyone who is interested in watching their bank balance deteriorate in real time. Or who likes talking to chatbots named Erica.
BofA Scam
by ghridb on 2020/03/18 17:08
Ok I don’t know if I’m talking about the bank of the Benk’s employees. I walked into the bank branch the other day to make a deposit and the teller convinced me to talk to a small business representative and so I did. The business representative explained to how easy and worth was for me to open a line of credit and before I could think they had me filling an application. On the conversation I explained all my life to the financing agent and said that I did not want a hard inquiry in my credit for no reason. She told me the for her experience and my record with the bank it would not be a problem to get the line of credit. I trusted her and went for it. After 7 days an other agent called me for an interview over the phone and she denied me based on my records; recored that they had access all along. So my review here is for you to be aware of shifting employees in branch who want to make a little extra with total disregard with people’s life. They don’t care if your credit will be damaged or your time wasted all they care is that they make they percentual extra money. Or it could be the bofa system too that operates on forcing them to screw clients with the complete disregard with damaging their personal life. So it could be the bank, the employees or both.
Love, love, love Bank Of America & the App
by Biged68 on 2018/05/30 12:54
I’ve used all the banks in my area and finally decided to try BOA about 4 years ago. I’m so glad I did. The app is my brick and mortar bank now. I rarely have to go to the actual bank now because the app is so convenient and has so many services I can complete online. So I’ve opened a credit card, transferred my savings, my business, along with my checking and now my family and friends are too. I have to give a shout out to their customer service at the actual bank as well. People complain about not having a local “down home” type bank, well surprisingly, BOA employees always treat me like I’m a friend or neighbor, and I’m hardly ever there. The other banks charge money for things that are simply everyday transactions at BOA. Plus, the limits on things like transfers, sending money are higher (thus more convenient) than the other banks, and they’re mostly FREE! I’ve watched my friends and family complain about paying for simple stuff and I keep saying,”go to BOA.” I have the ability to transfer cash for free to anyone just by using their cell phone or email and it’s totally free. I have saved so much money in gas and time because I can pay someone to start a job for me without having to wait to drop off or mail a check. Phenomenal stuff!!! The app is easy to use and if I ever have a question I just call and they’re customer service is incredible. They always beat my expectations. I highly recommend this app and BOA!
A issue with fund transfer
by SahiSachin on 2018/03/15 21:38
This is a great app. It's designed so meticulously that I would like to congratulate the development team of BoA. However, since last few months I’m not able to do funds transfer to a payee registered with bank of america account number. Everything goes fine until the step where it says that enter the safe passcode sent to your mobile number to complete the transfer but it never sends the safe passcode and the transfer can’t be completed. I called the support team and the agent told me that using the mobile app you can transfer funds to recipient registered with mobile or email only. It can’t be transferred to a recipient registered with bank account number. This was all working for last 3 years and now it’s stopped. I don’t have any communication from the bank about this neither it gives such information while initiating the transfer from the mobile app. The same works well from the desktop website or from mobile website. I don’t understand why it has been blocked in the App without any appropriate communication. Hopefully, someone in customer care team looks at this and resolves the issue.
Horrid
by Betharies on 2019/01/18 19:59
The new mobile app for online bill pay is ridiculous. Screwed up my billing twice by not listing ALL outgoing payments in the same place under “Activity” and instead , as I’m now understanding, it puts payments sent by check in another location in the app. It does not allow you to manage your bills accurately. When you have 10 different credit cards, utility bills etc, it is VITAL to be able to have all outgoing payments listed TOGETHER BY DATE. When I called to complain about a payment that hadn’t been listed that I’d missed because of that, the customer service rep out in Virginia at the 800 number was rude and condescending and argued that I had “used the wrong word” to describe the issue. I’ve been baking with BOA since 2004 and never have had any representative of the bank behave so horribly. He needs to be fired as he does NOT belong in customer service. I’m at my branch now trying to get this handled, and if I am charged an overdraft fee, I’ll be taking my business elsewhere.
This is my bank, but I need to know more.
by joneschristopherd on 2018/10/16 14:34
Bank of America is my bank. I’m very proud to have my accounts in there at this bank, but this app does need some improvements. The first improvement that I would say is that it needs to make sure that he has an in-house budgeting system. The budgeting system that is used by Bank of America is to me outsourced, and it’s something that I think needs to be more in-house than something they used to second a.m. I also think that the checks need to be processed a lot faster when you snap A picture of it. Waiting anywhere from 3 to 5 days seem ridiculous in this age of instant. I think that something that needs to be improved. Overall, I do like this app. It’s one of the better banking app set out there, and it’s one of the apps that I actually will put together a digital assistant for you so that you can actually figure out what you’re doing. Overall download the app but make sure that you hold this bank accountable for keeping up to speed with the latest advancements.
Pretty but no reliable functionality.
by bri127001 on 2018/01/17 13:40
Also gets glitchy. Can’t reset pw fully with it syncing to the actual BoA site. Several times over past months. Have to log into browser. Delete old app. Reinstall new. 45 minutes of tech support and guy got offended when I told him maybe to outsource so new developers so BoA can have a banking app that actually reliably works. @ MIke: yes, of course I tried using the touch ID but that only worked for about 3 days and then no longer (?). I DID try to reset the pw via the app- several times with rebooting included. Although it looked like it took the pw & I received the text key, etc... it did not store the new pw. Every time I went to log in, even when pw reset from tech support, it took me to the enter acct # /ssn page. When on browser site, I tried using the new pw that I created and it didn’t take saying had to be different. Obviously the app synced with BoA on some level however nothing, again, worked in the app. With over 17+ yrs in wireless/global regulatory type approval, I am not a newbie re: proper app functionality. You guys should really FIX the bugs in these apps because it’s creating a wretched experience for small business owners like myself.
No due date change?
by Jeyshaw on 2018/09/13 20:51
I think it’s a little dated to think you can’t change your due date with the app. Shockingly enough you can’t even do this in the online account. They make you call there customer service line for this. I hope BOA crawls out from the Stone Age. The app and he o line banking portal seem outdated. The “payment due” notification doesn’t communicate with whether you already paid the bill and if can scare you when you say “past due” in the reminder section when really you just didn’t do the extra step to mark it as completed. Also I’m noticing almost all banks now offer a customer loyalty for making on-time payments and such to allow customers to apply for a credit line increase without a hard pull. Many of the other banks use a soft pull as if you yourself are checking your free FICO if they really want to look at your credit but even that is very rare most companies base it on good account history and customer loyalty. Just waiting for BOA to catch up with their competition. Hopefully someone with authority sees this review and makes a difference to bring the company to the competitive playing field
Happy with App
by mmcoka on 2018/08/18 20:44
I like the convenience of the mobile App. Especially when I don’t want to go out to Deposit a check. Now if you could only dispense money from my phone !! Customer service is as the previous reviewer claims - but no different from any other bank or business. It would be so innovative if a business took the lead and stated to their customers that they would provide THE BEST customer service and actually have a real person answering the phone when you call. People usually call with a specific problem or question that is NEVER included in the phone prompts. I just want to speak to someone right away because i know what my issue is and if I can TELL someone right away it would save a lot of time and aggravation for both parties. Just think of how happy your customers would be. And happy customers mean happy employees. It is a WIN WiN compromise. Thanks for giving me time and place to speak my mind. PS. I still do like the mobile APP!!
“Honey, I Ruined the Bank of American App”
by Ian Bakar on 2018/06/02 12:04
BofA you’ve created a monster. Erica is a nuisance. This app doesn’t need its personal Siri. The worst part is, you can’t turn her presence on the screen off even after you “unenroll” in her; that is, I didn’t enroll, but BofA did for me. This is a gimmick and has only surface value. It looks good and glitzy on the functionalities list, but serves no benefit to the end user. The app is great apait’s easy enough to navigate as it is; the “digital assistant” trend is a rapidly-dying trend. Let’s hang them up. Capital One is putting BofA to shame by their unnerving support for the Capitals Stanley Cup campaign this year. Let’s not mention their inhumane interest rates here I guess 😏😬. Also WHY WHY WHY is there no option to turn off the equally irrelevant and absurdly persistent “for your security,...inactivity” notification!!!! ITS 2018. PLEASE. The goal is to create things that save us time, not waste it. After all, time is the most valuable thing a person can respect for another.
terrible App !!!!!
by UserSince1984 on 2018/03/12 01:55
Every single time I have to use the App it just feels like a headache: 1.) They offer account balance without opening the App, but since the fingerprint login auto loads, you don’t even get the chance to tap the balance button. Dear App development team, just look at the App from Chase Bank, how elegantly they do that. 2.) The Alarms within the App are annoying.I just activated it because I want certain notifications on my lock screen, but within the App you are forced to go to a certain alarm area in order to make the App badges disappear. Pure nonsense. 3.) The App is completely overloaded with all kind of stuff, like promotions for BofA customers from other companies. And all that in the main area. This way the App looks like a website from 1998. With that said I want to point out that the App has ZERO elegance, ZERO smooth and intuitive moving around and ZERO nice design. 4.) There is no possibility to log out of the App from any area in the App, you have to go back multiple pages to the main screen in order to log out. When you finally tap log out a window pops up asking: “Do you really want to log out?” That’s so Microsoft OS !! 5.) in short: terrible app !!!
Simple?, Not all features r available
by BEACHGOER:) on 2020/02/11 00:54
Paying bills, transferring money is very easy to do:), but sometimes I want to be able to get ?’s answered.. that is not so easy. U can’t always find the answers on here.. so then u have to call a rep, that is awful. Usually after a few transfers a hang up, them calling u back because u don’t want to wait on hold for 20 min?, then u get hung up on again. Then to get something fixed u have to go to a branch office. So?. Mobile banking is good for basic stuff. Also, I feel like when u transfer money? U should have the option to cancel it for up to 24 hours?? There r way to many scams going on & how is a person to protect themselves? The bank doesn’t protect us? Neither does Zelle, I found out today that this company or person that I thought I was getting a puppy from? I got in touch with the real Co & we spoke, she said that these people did this to them last year?? There websites were shut down she thought?? But I let her know they were up & going again?? It’s sad that the government can’t do anything??
Greatest app ever!!!
by Hogansville MKW on 2019/01/20 17:42
I just hate how you'll over draw by only a dollar or two on Wednesday, and on Thursday they charge your account an overdraft fee of almost forty dollars, and my check goes in on Friday morning at 2 am...? What's up with this Bank of America? Y'all are robbing the little man, who lives pay check to pay check, just so y'all's executives can make big bonus checks at the end of the year!!! I think we need to sue again and get some of our money back! I called and told y'all the situation, where I wasn't gonna be able to feed my two babies until Friday and it would be a burden on us because I'm a single father of two and all I got was sorry sir!!! I have only asked twice in the past 8 years and they wouldn't help me. I know it's my fault, but a decent Bank and decent people would have helped a person down on his luck. But all that said it's still an excellent app, just don't expect no compassion from these people.
Amazing Wonderful Customer Service
by Nana's BabesHunter_Hailey on 2018/08/15 19:03
I have been with Bank Of America For over 10 years. I have always gotten the best service from the bank tellers to Customer Aervice on the phone It doesn’t matter whether it’s first thing in the morning or five minutes before y’all close they are there to help and will do whatever it takes to make their customer happy. I wish y’all hadn’t closed all the drive thru cause it’s so much more convenient especially for people like myself who are in wheelchairs cause sometime when I go to the bank there’s no handicap parking and I have to wait till the people come out before I can park and go in the drive thru were Extremely Convenient but that’s my only complaint I Love all the other things about My Bank Of America Keep up the Amazing Customer Service That We the Customers have grown to Love. PS: if this gets to the right CEO OR Person in control would Consider putting the drive thru back
Overall love the app
by bank amie on 2018/07/26 04:09
I love the app and am on it practically every day. The information is posted quickly and so love the deposit feature. My only wish is that the Bank review and update the 90-day average on a daily basis in connection with the various levels. I deposited $20,000 upon receiving a letter that my status was in jeopardy and it literally took more than two months for the website to update my three-month look back period. I was only about $3000 short of the $100k threshold, and if you’re going to send a letter threatening my platinum status, you darn well be calculating and updating the average on a daily basis. Finally, after checking the app each day for more than 2 months, I called the customer support line and they were able to assure me that the Bank knew I had exceeded the threshold and my status was safe. Not a good way to treat your supposed best customers. But other than that, the website is awesome.
Love the App!!
by vmputman on 2018/10/12 16:38
I won’t bank anywhere else simply because of this app. It is so easy to use. I can see all of my accounts very quickly, and move money to where I need it in a snap. My favorite feature is categories can be made within an account, so you can set money aside for a vacation or whatever inside an existing account. And I can see how close I am to that goal by setting up my goal amount. Extremely useful. The newest update, the dashboard, allows me to see everything from my account balances my to credit score and how I am doing with my spending all at a glance. BOA is always coming out with new updates for this app and adding new features all the time. The only thing is setting up automatic payments I do through my computer, but that takes no time at all. BOA really offers so many things to help you manage your money better, and this app is the best tool for that I have ever seen. Thank you BOA!!
Worst ever.
by learn to be happy on 2018/07/28 22:02
To add to the worst review. Let’s not mention that they have taken away all Drive-through and have cut down on the amount of tellers which no matter what time of the day you go there is always a line and wait time is almost 30 minutes. Only reason why I stay is because my mortgage loan is with them and until it’s payed off next year I will surely be moving to another bank myself. The color is already helping the managers a miserable there is no personality smiles greetings no nothing they are definitely miserable at their job. And states constantly being made go in there to pay my credit card bill they end up paying my mortgage with my money then my credit card gets put on hold until they can fix the problem which is taking about a week or so they’ve done this on numerous occasions I hate this bank!!!! I feel bad for the elderly people that now have to stand in line and wait 30 minutes to get to a teller because they can’t go through drive-through because there are not any more seriously what are you people thinking this bank only want you to move to forgetting the mobile app or their ATMs. WORST BANK EVER!!!!!
Good but one request
by sulsul35 on 2019/05/13 18:45
This app is good, I do standard things on it like transfer between accounts and check my balance. No problems. However, I hate the “Alerts” button is at the top left of the screen. When I click on one of my accounts and go back, you click the arrow on the top left to go back to the main screen. Many times I click the arrow more than once because the screen is not sensitive for some reason, and I end up clicking the alerts button. That button takes me to a different screen that I have to cancel each time, which a pop up comes up to confirm, and then I have to use the arrow AGAIN to go back to the main screen. This happens several times when I use the app and it drives me crazy. Either move the button to a different location on the screen OR just make it so I can go back in 1 click versus 3 clicks. I simply don’t want alerts on my phone. Thank you
Great app, terrible bank
by C Rie on 2018/12/27 20:28
This app is so useful for mobile checks and transferring money. So I am willing to admit that they did a great job with that... But I just came here in hopes that BoA would see my comment. BoA- you are thieves. Stop taking my money every month. Why is it fair to charge low-income account holders a $12 monthly fee just to put their money in your bank? If I was rich I wouldn’t have to pay? Guess what- I don’t live in America currently so my paychecks go to a different bank. I have to pay student loans back in the USA which means I get to enjoy sending money to my BoA account every few months. But I guess that isn’t enough for you turds, because you steal my $12 every month. I would happily leave BoA and sign up with a better bank, but living abroad makes that difficult to do, though I plan on it next time I’m home. You guys took hundreds of dollars from my friend who moved to Korea before you started charging (she had two separate accounts and hadn’t been checking them). And yet- people with over $1500 get off free. What are you, a reverse Robin Hood? Get f**cked. Anyway, nice app, kudos to the developers. I hope you don’t charge them monthly fees as well.
Wonderful
by Alecpick on 2018/07/13 08:19
I appreciate how user friendly the site is and how if you just take your time and read all the tabs on each page you really can do just about everything you need banking wise other than cold hard cash being put in your hand. At first I thought the app wasn’t able to help me with questions I had and frankly I couldn’t navigate through the app because I was in such a hurry and just angry that I couldn’t have everything I wanted at that second. So I called the bank and laid into the rep about how this app is this and that and once I calmed down she asked me what I was looking for. I told her and she seriously said, “do you see on your homepage after you sign in there are 4 tabs at the bottom that say...” I stopped her mid sentence and said, “ok, my bad! If I had only looked, eh I’m sorry for being rude.” It was, everything is, right in your face if you just look. I love the app, I would be lost without it!
Needs Better Notification Options!
by vbros9 on 2018/10/26 20:26
Bank of America is great and they’re cash back rewards credit card has been awesome. BUT why can’t I receive a notification the instant my credit card is used like my Discover or Capital One card?? This seems like a pretty common function and can definitely help users detect fraudulent charges as I may or may not remember what I have purchased a few days down the road when the charges post. Please add this ability to the app! That would be amazing. Aside from that my only other quarrel is that sometimes when I pay my bill there will still be a notification online that says my ebill needs to be paid, if I don’t mark it paid it just sticks around and will even show as being “late”. That always gives me a heart attack so if you could fix that as well that would be great. Overall good app, just needs a little more simplicity with bill notifications and instantaneous charge notifications added and this would easily be a 5 star app in my point of view. Those would be huge customer experience additions!
Best Online Banking App
by StuFreemon on 2018/04/16 16:39
I have been with Bank of America for about 35 years, since they were a North Carolina National Bank (NCNB). They were one of the first banks to offer online banking and, when smart phones came to market, they were one of the first to offer a mobile app. The desktop version and the iOS mobile version are both still incredibly easy to navigate and are both have a very user friendly interface. I bank with BofA and with a local credit union as well and, while my credit union has a great and easy to use website, their mobile version is not a easy to navigate as BofA’s mobile site and my credit union does not offer a standalone app. I like both institutions for different reasons. One of the reasons I like Bank of America is because their app works flawlessly for me and allows me to do so much without ever having to step foot into a branch unless I absolutely need to.
Online & bank Lobby
by Noanswersaccepted on 2019/08/19 20:25
Mobile banking can be very convenient especially if in a hurry or before or after hours. It there are something’s for which lobby banking is much more efficient or supplies services mobile or at the ATM just doesn’t cover. Please don’t close your lobbies & teller windows as many banks are. My sister just changed banks after 40 years because her bank had so few to no tellers to go to a bank which had Terri lie top management but tellers in the bank. Last time I went into the bank. There was the hello person at the front. Then another hello person came up from the bank to be sure everyone was on her list & what the needed. There were NO TELLERS. For about ten minutes by which time there were 8 people in line behind me. You haven’t lowered costs so I don’t get why your customers have to do the jobs previously done by bank personnel.
Great app great bank
by PakiCop on 2018/07/12 20:09
Been with Bank of America since last 15 years and in that 15 years I have been with many other banks including capital one ( worst of all) also Wells Fargo and a small bank here in Texas called Wallis state bank but out of all I have really gotten service and professional banking only by Bank of America they never let me down yes saw some reviews about their banking centers and tellers being really moving slow which I have seen also but still who needs them when they got state of the art Atm machines that you can deposit cash and do other money service business on actually I prefer them over tellers . Also I have have other services with them which were also really great including mortgages of my 3 properties and several credit cards and as far I can recall never had any issue with any of them either . Highly recommended bank and also this app
Very Helpful-Lost Card
by hockeychick0207 on 2019/07/09 22:30
I assumed I would have this app just to check my balance now and then. I traveled out of town a week ago and I lost my debit card in a parking lot. When I realized it was lost I pulled out the app and flipped a switch to disable the card so that it would not be usable. Anything already scheduled as an auto debit would go through fine but no one could use the card if they found it. When the store where I lost it could not find it I touched another app button and reported my card lost. It immediately presented me with a list of charges so I could verify that they were mine. It told me a new plastic card was on the way and even set up a digital copy of the new card in my Apple Pay. So within a few seconds I was back in business. I think that is a great value. You may not need it often but when you do it's very comforting to have it work so well.
Big empty spaces with not enough help
by Migtoe on 2018/08/10 01:11
With banks trying hard to get or retain your banking needs, Bank of America seems to be n a losing course. The bank in my town has a huge space with not enough help. Many do their banking at lunch hour it seems that is also the time the tellers take their lunch too. So the wait time is to long. Frustrating seeing 2-4 employees trying to service us the customers in such a stressful time of day to get this done and have our own lunch. As the previous review stated many of the employees at the retail side of Bank of America seem not happy to to be working there. That is the first item for those in the BIG Offices need to deal with. Work environment and customer service. It is very irritating to always here a sales pitch when trying the walk up to a teller. Maybe that can be done with a greeter. Listen to the street. Not someone sitting in a tower office.
Thank you for not destroying a great app
by FNIP4 on 2019/10/28 15:02
I have been using the Bank of America mobile app strictly for deposits and transfers for a while now. it has saved me tons of time depositing checks which was previously completed at ATM’s or rarely at the counter. that said my comments are based solely on check deposits. today i was in a rush to deposit checks and come to find out that the interface on the BoA Mobile Banking app had changed. to my surprise it was a nice change and still incredibly easy to use, i didn't skip a beat getting checks deposited. this is a big deal to me as lately when apps are updated/changed these developers loose their minds and completely destroy what was a perfectly functioning app just to make it look different, for what, who the hell knows. thank you BoA for keeping the functionality nearly the same and simply intuitive.
Really is a time saver and ecologically I love it
by Iycy on 2018/10/20 18:40
I use this app every day. I have every alert set up that you provide. I feel safe knowing if someone accesses any of our accts that I will be notified almost right away. I would like some way to cancel a recurring draft. I contributed to a charity last year, and due to some medical and family issues I would like the automatic withdrawal to be stopped. I have tried to contact said charity but no response and the deduction keeps coming out. Any way to stop it? My card was changed but they still have managed to take my money. Thank you for a great app. Saves me lots of time and saves the trees. Also thanks for keeping an eye out for we customers. I really appreciate you watching for fraud and demanding verification when you suspect foul play. It’s sometimes just a smidge frustrating but no where near the devastation that would horrify us if someone were to get into our meager funds. Well done !!!!
Not able to select account to send money from
by DisappointedWZelle on 2018/09/11 14:49
I have called tech support twice this morning.. both times representative was confident on the troubleshooting step given. I have three accounts on my phone of those three I can only Send money from two. I was told to uninstall and reinstall as I needed to update app. I did that it didn’t work.. I called back again .. rep tried steps again, she also had me login to webpage. From the webpage on my phone I was able todo the transaction. She had me log out of the mobile app and back in to try it again.. still didn’t work. She then told me that the next option was to restart my phone then she could open a ticket .. but we were talking on so, she would loose the call .. and that she couldn’t call me back.. Most people are in the device they need assistance with. There should be a disclaimer that if you need help with your mobile devices don’t call from it.. like when you call your mobile carrier.. long story short... I have restarted my phone and uninstalled and reinstalled a second time.. I still can’t make the transfer. Disappointed!
Just better than a flaming pile of garbage
by TopR3views on 2018/10/22 01:09
This app would be great if a few of the most basic functions actually worked. Once I tried to change my address after moving, and it seemed to work. Some time later I ordered a new card, but a week after doing so it still had not arrived. Before I had a chance to call and ask if there had been some delay, my previous landlord called and said she had some mail for me to pick up, including mail from the bank. As it turns out, my new card had been sent to my old address, and when I went back into the app I found that the new address I had changed back to my old one. I’ve also had difficulties changing my email addresses and phone numbers. Don’t even bother with automatic bill pay because it won’t work and you’ll miss payments (believe it or not, people don’t like that explanation). I haven’t been with another bank so I’m not sure if their apps are any better, but I’m about one bad day and another aggravating BofA app experience away from leaving them forever.
Love the app!
by IPad and Galaxy S5 on 2018/06/18 10:50
I've been with BofA since 2003 and I've always loved them. I love the app and it's convenience. I love being able to sign in with my finger print, using the check deposit feature is awesome, and I love how easy it is to send money. I don't use the bill pay feature often because I still go to the websites of the companies. There's no particular reason for that and I've used it before, I just hadn't had the time to set it up. I'm not really sure about Erica because normally I'm in places that I don't want my banking info verbalized. I've read a lot of the bad reviews and I really think these are the exceptions and not the norms. My husband and I both use the app and it works well for us. We've kept our accounts even though all the branches near us are closed. Overall, I think BofA made a good product and I wish much success in the future!
I love using this app. So user friendly !!!
by A1Mouse on 2018/02/05 23:57
I enjoy using this app. It is secure and user friendly. I do not have trouble depositing checks and transferring funds. I love how fellow BoA customers can send me money electronically by just having my cellphone number and email address. Likewise, when I need to send money to them. I also love to pay my bills through this app. I can do it anywhere I am with ease. It relieves me of stress and worry beating due dates. I recommend the use of this mobile app to my friends to make them experience its convenience. I hope someday the mobile app developer can create an alert feature that I can manually set on Bill Pay to remind me when a certain bill is due just like the daily balance and account activity. Bank sends notifications through email but it would be better if it could be sent through the app.
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