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App name
Travelocity Hotels & Flights
Description
Get 15% off select hotels in app! Use code: APP15 Free cancellation on most hotels. Because flexibility matters. TRAVELOCITY APP FEATURES: HOTELS - Last minute hotel bookings welcome & free cancellation available! - Pay when you book or when you arrive at the hotel. - Find hotels, motels, and inns around you on an easy-to-use map view. - Review descriptions, photos, user ratings, and amenities from verified hotel guests. - Securely store your payment details for faster, easier, and safe bookings. FLIGHTS - Search and book round trip or one-way flights. - Sort flights by price, time, or duration from any airline. - Enter a departure date and destination, and your trip-ready. ACTIVITIES - Attraction tickets without the lines. - Book local tours. - Airport shuttles & more MY TRIPS - Share your travel plans with friends and family via Travelocity's itinerary sharing feature! - View your record locator, gate information, and upcoming trip details on the go. - Plan your own vacation packages with activities, hotels, cars, and more. MANAGE - Connect with a Customer 1st Guarantee specialist, directly through the app via Twitter or Facebook! - Sign in through Facebook, and use the same account across all devices. - Use the booking tracker to see your past, current and future bookings, even when you’re offline. Travelocity gets you to your next destination cheaper than other apps thanks to the Travelocity Price Guarantee. *APP15 coupon code Terms & Conditions Subject to the restrictions set out in these terms and conditions, the 15% promotion code may be applied to a qualifying stand-alone hotel (not a hotel booking in combination with any other product such as flight + hotel, or flight + hotel + car) booked on a mobile device or the Travelocity app by June 30, 2021, for 1 or more nights for travel by March 31, 2022. Qualifying bookings instantly receive 15% off at check-out through the use of the promotion code. Customers are limited to one redemption of this promotion code and up to a maximum savings of $150 per booking. After the booking, this promo code will not be able to be used again, even if the booking is cancelled. Exclusions may apply and most major hotel chains are excluded. The promotion code cannot be redeemed against taxes, supplier fees, cancellation or change fees/penalties, administrative fees or other miscellaneous charges, which are the sole responsibility of the customer. Discounts are not redeemable for cash for any reason. Promotion codes are non-transferable, not for resale, and cannot be combined with other offers or used for any booking previously made. Any attempt at fraud will be prosecuted to the fullest extent of the law. Void where prohibited, taxed or restricted by law. Travelocity reserves the right to change or limit the promotion in its sole discretion. Usual booking terms and conditions apply (see https://www.travelocity.com/p/info-other/legal.htm) and all bookings are subject to availability. The Travelocity app uses information for analytics, personalization, and advertising. By using our app, you agree to our privacy and cookies policies.
Refund status
by fakehacker02 on 2021/04/14 17:59
I had a cruise set to go paid in full may 3-7 but yet it got canceled due to COVID-19. I was suppose to have a refund back by now but Travelocity chat keeps ignoring my questions . I gave them all info asked and then they disabled it so I couldn’t finish talking! This is a joke and I’m not pleased at all !!! The cruise was canceled in March and refund was suppose to been issued and now it’s almost the end of April and I still haven’t received it!
Worst site ever used for booking
by pissedoffperson2021 on 2021/04/14 17:23
There’s no one who will answer the phone or return calls when you need to change or cancel a booking. I literally tried to change my booking immediately after making a reservation and it’s the third day I’ve tried to get in touch with someone and still nothing plus they charged my card 78$ and some change. I was supposed to pay upon arrival and I canceled because I couldn’t get in touch with anyone to change the date. I also canceled according to their policy and they still charged .. I definitely wouldn’t recommend or use this service again.
Never Again Travelocity!
by No more Travelocity! on 2021/04/13 03:11
You put us on a flight we did not request. You had me on hold for nearly three hours before I hung up. Your app will not allow me to change the flight you mistakingly put us on. You have not returned my calls. I finally resorted to getting help on FaceBook Messenger as was suggested on your app. No one could/would help me and three more hours have passed and no one has responded to my message. You have failed in every aspect. I’ve posted on FaceBook my dilemma to learn I’m not the only one. MANY people have stopped using Travelocity. Never ever again! I will be sure that everyone I know hears my story with you.
App needs improvement
by khalil0123 on 2021/04/12 23:12
This app is in some serious need of improvement. It is always glitching out. When I open it up, most often it is in another language. It doesn’t update my flights since I’ve had to rebook several times. Sometimes it doesn’t even load my upcoming trips even though they are in the system. It just says error. If the app were to operate without issues, then I would give 5 stars.
Trash customer service.
by Squihy on 2021/04/12 15:07
This app is complete trash. Customer service is never helpful. I’m always ripped off through their services.
Does anyone work there?
by Lkn245 on 2021/04/12 14:39
If you are looking to change or cancel a flight, be prepared to be on hold for HOURS. I’ve been trying for two days to cancel my flight and the automated voice told me to wait for 1-2 mins for a customer service rep. Well, 3 hours still on hold and nobody! This is unacceptable. I didn’t have the option to cancel online. This site is terrible!
Frustrated
by scm11111 on 2021/04/12 02:53
Great to book a flight with....horrible to deal with if you should ever need to make a change! Won’t use them again
There are additional costs!!!!
by KingClsh on 2021/04/12 01:45
Be warned, you are NOT paying for your full travel costs!!!!! We didn’t have to pay any additional flight fees (mostly baggage check-ins or swat costs), but we had to pay a fee at the resort we stayed at. Even though it was suppose to be taken care of, we had to pay out of pocket costs that Travelocity should’ve taken care of in the package. Furthermore, if you have to contact someone from Travelocity, be prepared to wait an extremely long time on the phone. You’re better to leave a call back number and hope it’s in the time they quoted. Additionally, the representative(s) DO NOT work out of a US office. It’s an foreign representative which have heavy accents and aren’t willing to assist past mediocre tasks. Bet advice, pay on a credit card and if unsatisfied, dispute with the company. I will not be using and do not recommend this company.
App support is a computer
by bronx811@89104 on 2021/04/10 13:17
I booked online when I noticed I made a mistake on the date all I had to refer to was a virtual chat with that can only answer 6 questions. No luck fixing the issue list of money. Good Luck
Never refunded our money
by Cneubern on 2021/04/10 10:10
Don’t book with Travelocity. They cancel your flights and don’t give you your money back and take no responsibility over the transaction. I have been battling with the company for over 6 months. They have never ever given our refund for 4 round trip international tickets. DONT BUY!
What Customer Service?
by Ironferg on 2021/04/10 02:36
Where over a year into COVID and this shop is a complete mess! I’ve made at minimum 20 attempts to rebook a flight with a credit in my Travelocity account and been dumped, hung-up on and waited more than an hour on the phone (3) times with no answer. The other option is to get a call back, which I’ve tried 5 times with 3 numbers and received exactly ZERO call backs! Spent 45 minutes in chat only to get dumped and then they disabled the Survey, so I couldn’t respond. Have screen shots to prove all of it! WORST Customer Service Ever...non-existent!
Fix your app
by aafresh84 on 2021/04/09 12:59
Waited 2 hours to talk to customer services to only get hung up. Terrible service
Terrible service
by Nickname I don't care on 2021/04/09 04:17
I made a trip reservation easy enough online. When my plans changed and I needed to change the departure date by one day the virtual agent was a pain in the rear. Wasted my time and couldn’t change my reservation. Trying to talk to a human has been a waste. No one has called me back.
Love seeing “Total Price including taxes and fees”.
by Davi of the desert on 2021/04/08 19:45
In this day and age of the ubiquitous “resort fee” or even more absurd and comical “destination fee” I love that Travelocity puts the total nightly room price upfront. I don’t even bother using other booking sites as the room cost without extraneous fees is wildly misleading and a disservice to the consumer. Thank you Travelocity!
Stuck with two Hotel paid Reservations
by ElPitcher on 2021/04/08 03:16
I booked a reservation for a Hotel and on the App I tried to cancel before the trip but the app wouldn’t let me cancel so I booked the right hotel reservation thinking I was getting my money back so now I’m stuck with two hotels from April 5 to the 14th paid for so I stood at the other hotel and the hotel lady knocked on my door stating that they booked a stranger to stay in my room with me isn’t this crazy with this pandemic or who know who it was they wanted to stick a stranger in my room Please don’t USE this app no Travelocity
Horrible customer service
by Brian3221 on 2021/04/07 16:52
I needed to cancel a rental car reservation just one hour after I made it. The website didn’t give me an option to so I tried calling them on the phone. This is on a random Wednesday, not a holiday or busy travel day. I called 4 separate times though out the day. Each time the message said “an operator will be with you in one to two minutes.” I waited for an hour and a half combined between those calls before I had to give up. In the end, they stole $515 from me because they couldn’t pick up the phone to let me cancel. This is the worst company. It’s a sham. They’re thieves. I recommend going straight to the airline or rental companies instead of letting this grubby middleman Travelocity take money from you.
Horrible
by Bugman37 on 2021/04/07 03:04
Their customer service is nonexistent! Waiting on hold for 45 minutes. Glad I wasn’t trying to board a plane or something that was time critical.
Horrible.
by R. R. R. S. on 2021/04/06 04:07
Horrible service and app. No way to get any support or help. Impossible to reach a representative to help you with reservation issues. Do not use them.
Horrible service!
by GatorBait76 on 2021/04/06 03:03
This company absolutely stole $105 from me. They booked a room at a hotel which hadn’t had any vacancies for over 8 hours. Through repeated attempts to contact the company by every Avenue they’ve given clients to contact them have been unsuccessful. They have refused to even speak with me about they money they outright stole! I am at the point that someone is going to repay me either y’all or Travelocity
Travelocity is Trash
by Kha._1208 on 2021/04/06 02:17
This app is horrible, the website is horrible. Their customer service is by far the worst I have even encountered. If you’re thinking about booking through travelocity i suggest you run full speed in the other direction
Great to find flights BUT be careful
by Cortexans on 2021/04/05 13:54
The tool works great for finding flights but if you need to change it can be a nightmare. The only way I use the tool now is to find my flights then I go to the actual airline and book. That way I can talk directly with them (airline) regarding changes. They will not help you if you booked through Travelocity.
Quick and Easy!
by Cris Carter on 2021/04/05 12:19
Love using Travelocity- always quick and easy
Hispanic language???
by John 3:16 - 17 on 2021/04/04 00:04
Why the language in Spanish? I don’t understand reading it. Help in how to change to English please.
Scam.
by arn.al on 2021/04/03 17:47
Save your money and go somewhere else. I was given a cabin saver flight despite paying more to sit in the main cabin and choose my seat. Was told at the airline that this is a frequent problem and I would have to contact Travelocity. I reported the issue TWICE and requested a partial refund and was told I would receive an email (not a call) and never did. The agents do not allow you to speak to a supervisor as “they cannot help with the problem”. Absolute scam, all they want is to take your money.
Default language is now Spanish?
by AutreVie on 2021/04/02 18:26
Opened the app, and the default language has switched to Spanish - every time I open the app. It takes about 8 steps to switch it back to English for my account, but it is not saving the information. Ridiculous.
Travelocity
by mnbvc2468 on 2021/04/01 19:43
The website is difficult to maneuver. I can never talk to a real life person regarding any of my flights or reservations. The virtual chat doesn’t have my questions listed it’s a moot point. I am very dissatisfied and will never be using Travelocity again
Travelocity is the worst ever!!!!
by Shelikestotravel on 2021/03/31 22:08
You cannot talk to anyone. I've called so many times and no one answers. Chat is unavailable and you cannot change a flight. Do not waste your time or money on Travelocity!!!
Wrong Language
by kurtenbachj on 2021/03/31 21:57
The app consistently opens in Spanish instead of my preferred language English. No effective way to change it.
Unable to fix their own problem
by Real Money is better. on 2021/03/31 02:04
I have used Travelocity for years. And I wanted to book a flight and car rental and everything was in Spanish. I went to settings and changed it to English. Although the home buttons were in English, the rest of the app and my website version was still in Spanish. I tried multiple things to fix it and contacted customer support, but nobody can help. Terrible customer support.
Unable to follow through prompts
by amamazp on 2021/03/30 19:48
I have travel credit that I have been trying to use. I follow the directions given and it billed me the full amount and did not give me the credit. I had to cancel the flight. I tried that chat app and 80% of the time it doesn’t work. When it does work, it is not helpful. When I request “contact an agent”, it would tell me try again later.
Can’t access travel information
by old hippie surfer dude on 2021/03/30 19:05
I have always used this site for my travels. Now I can’t access inputting information on different destinations. Now they want proof of not being a robot by looking at very grainy pictures of things you can’t see
Would have rather given negative stars!
by jerrlarr on 2021/03/30 17:55
Never book anything with Travelocity! If you buy the insurance on your trip they will run you through the ringer and do nothing for you! On hold for seven hours yesterday three hours today. The Facebook chat that they ask you to use no matter what question you ask they will say I cannot help you with that let me against someone and then ask you to start over. Never ever ever use Travelocity!
Poor service
by BonBon!!! on 2021/03/30 00:33
I have a credit for Hawaii purchase July 2020 Made new reservation April trying to use credit and you charged me another ticket plus insurance!!! Which was never credited from my last flight Been trying Facebook texting can’t get any help resolving this problem. I have another credit for Hawaii that I just want added back to my credit card. I’m very disappointed with you and your customer service
Review
by detox for life on 2021/03/28 22:24
Most of the time it’s the best way to go. Have found a new site that is making me think twice. I booked a flight to Tenn and somehow it was changed to multi city. It said I could change without a fee and then they charged me $60 each for the three of us! Other times it’s simply fantastic!
Great app.
by spiderdaisey on 2021/03/28 21:59
Always dependable.
Bad faith
by Skohlmeier on 2021/03/27 23:46
We will never use Travelocity again. We had to cancel plans to celebrate Father’s 80th birthday because of lockdown. One year later we tried to rebook using credit from canceled trip as we are vaccinated now. Told had to use two months earlier-When Still In Lockdown!!! Really not interested in killing Father so wouldn’t have been able to use even if we had been notified.
Complain
by ⚾️ tp on 2021/03/27 17:21
I get a situation, nobody can’t help me, been waiting for 2 hours, nobody call me. Chat not help
Bad app
by nenebshrv on 2021/03/26 17:09
It won’t recognize the trip I paid for
Martha’s Blog
by Jeannine&Dennis on 2021/03/25 12:20
This was my 1st time using Travelocity & it’s definitely my only Go To Vacation Planner because you save so much when combining flight & hotel! I love the option of free cancellation and if are having an issue booking, you can call up a friendly staff member to assist!
Excelente
by pukinki on 2021/03/25 02:45
Me hace más fácil la búsqueda y compra de mis pasajes de Avión
Terrible customer service
by TheFilster on 2021/03/25 02:41
Just try and get ahold of someone! Not going to happen. Had a booking at Atlantis resort. Advertised as cancel with 24 hours of trip for full refund . Canceled 4 days before . No refund. Can’t contact anyone. Did get airline credit... can’t contact anyone to find out how to get that credit . Won’t ever use again!
Horrible customer service. 75 min phone wait with no success.
by janland17 on 2021/03/24 22:00
Prior to your “on hold”, the friendly recorded voice says, “an agent will be with you in 1-2 min.” NOT! I was on terminal elevator music hold for 75 minutes, with still no answer. In the meantime, I called American Airlines direct, left my name and number and they called me back. They were able to switch out my flight for a later one, though I did have to pay an extra fee for fare change. Happy to speak with a real person, have my changes made and learn now to ONLY go direct to the airlines.
Love it
by BoooperMachine! on 2021/03/24 19:39
Super easy to use and I found cheaper tickets here for the same flight I was seeing at 3x the price elsewhere
Tickets!
by 3littlekittys on 2021/03/24 17:19
I have never had a problem using Travelocity I’ve been a member of Travelocity for more than 10 years now every time I work with them they always make good on their rates!!
BAD Service
by kcififj on 2021/03/24 11:26
Please Do not use Traveolicty!!! I paid for 4 flights through travelocity and they were canceled due to the pandemic and was originally told I had one year to rebook my flights from the time they were scheduled. I paid the extra money that is supposed to cover cancelled flights. Guess what ? It was all for nothing. They did not allow me to rebook and im out $1400. They were supposed to get back to me about the flights, they never did. I requested my money back from the very beginning and they gave me some useless credit vouchers. That i was never able to use. Use someone else to book through, this place never got back to me to let me know anything plus im out $1400
Travel
by Miss.Sophie2020 on 2021/03/24 01:57
Have used Travelocity for many years and have always found the best prices here. Thankyou so much for your service.
Do Not Use
by DJ*MoHo on 2021/03/22 13:38
I had issues with every booking for my trip. I thought I was doing something by planning ahead but not with these people. Rental car -Hertz, couldn’t get the car I made reservations for (wasn’t in Hertz system). I had to get a cheaper car but paid more than what I quoted for the Luxury car I made reservations for, which didn’t make sense. Hotel was supposed to be nearly a 4 star but ugh not with mold on the ceiling and sink (Ramanda). I had to find another hotel by calling around. The reservation I made to ride jet ski’s (wasn’t in Buena Vista Watersports system) so I couldn’t ride because they were fully booked. I had to end up paying nearly double for my entire trip because none of my reservations where actually made but TRAVELOCITY took my money and “booked me”. AVOID BY ALL MEANS NECESSARY
HORRIBLE CUSTOMER SERVICE!!!
by MC in PJS on 2021/03/22 02:39
TRAVELLERS BEWARE: Travelicity has SERIOUSLY DECLINED IN CUSTOMER SERVICE. I tried to update my email information using the “app” which is the first question they ask when you call customer service. I have been on the phone waiting for their representative FOR OVER TWO HOURS!!!! On STILL WAITING TO SPEAK WITH SOMEONE AT 11 pm!!! If I could, I WOULD GIVE THEM A ZERO!!! This nonsense is why people have resorted to other services like TRIVAGO or PRICELINE. At least there, SOMEONE ANSWERS THE PHONE IN A TIMELY MANNER!!!
Travelocity is awful
by royboyclark on 2021/03/18 22:50
This is the Most aggravating site in the history of apps. I put in the info THE EXACT INFO , and it keeps asking for the same freaking info. I’m certainly NOT a computer genius but I’m not an idiot either. Hate this
Helpful
by julie ana d on 2021/03/18 20:15
Thank you Travelocity.
Flight confirmation number
by Meetziepie on 2021/03/18 18:25
I’d like to get my airline confirmation number as the number you give does not show on United. It’s hard to get the information I need. Disgruntled
Love this app!
by S.Ashleigh on 2021/03/17 20:28
Easy to use and you get discounts as well as $ back.
excelente servicio al cliente
by Angiee.10 on 2021/03/16 08:32
nunca he podido buscar un boleto aéreo que no sea por travelocity siempre encuentro los mejores precios y muy buena atención al cliente. muy agradecida del servicio.
Charged twice but nothing was confirmed
by draccomalfoy on 2021/03/15 19:31
I tried booking two flights and got an error message stating my payment was incorrect, I then tried again. Nothing was confirmed, I didn’t receive a confirmation email or itinerary number but was charged for both flights
Thrifty
by Tcannons on 2021/03/15 16:12
Ridiculous. Don’t rent thrifty in Ft Lauderdale. 1 person at counter. Like 2 hr wait to pick up your car. Travelocity should alert you to this.
Easy
by Vnot2shabby on 2021/03/15 01:16
App is easy to use and good deals posted
Bad car company
by hjm1971 on 2021/03/15 00:06
Travelocity booked me into a horrific car company called ZEzgo... ruin my vacation… They are a bunch of crooks! I will never trust Travelocity again!
Customer Service is Horrible.
by Turkish Express on 2021/03/14 20:41
You will get the cheapest pricing. OR SO YOU THINK LOL. You can’t get through to customer service unless you’re willing to wait 2-3 hours. They use COVID as an excuse but the reality is cost savings. They pass the buck onto you with wait times and untrained staff. Also often times you’ll notice that you will make a reservation and a few days later the airline or another vendor will contact you and tell you that they can’t accommodate your flight or you hotel or car reservation. Good luck then trying to reschedule. Use another online travel agency. Travelocity has loved its course. Now they’re all about the bottom line.
Horrible customer service
by pittsburgh tvlr on 2021/03/09 18:23
Chatbot has no value. Need to talk to someone impossible to talk to anyone
Lousy. Fire the developer.
by SonjSailor on 2021/03/08 18:14
I've used Travelocity for years, since they first introduced. I installed it on my iPhone and attempted to login. On the first try I mis-typed my email address. I corrected the mistake and tried a 2nd time. I got a "Login attempts exceeded. Please try again in 15 minutes.". REALLY? I guess that I'll continue to use Booking, Expedia, and Orbitz.
Love
by Maiky2727 on 2021/03/08 13:08
It really professional
Language choice
by muzk girl on 2021/03/07 16:04
My account keeps coming up in Spanish and I am not able to change it. I can’t read Spanish. Please return it to English and keep it that way. This is my second request for this same issue. Otherwise, I enjoy this app very much.
Travelocity #1
by ZYZAFFAIR on 2021/03/06 12:52
I have been using Travelocity for about 10 years and it has ALWAYS DELIVERED excellent service. Customer service is easy to reach and most helpful and I have never encountered any problems with my bookings. Making cancellations or change is never complicated. It’s is my #1 go to for all of my travel bookings!!!
Stupid language issue
by Cheer-upper on 2021/03/06 02:47
This apps was my favorite with all the fancy features. However recently it retrieve all the information in Spanish for me, while the apps itself is still in English. I checked all the settings in the apps, in iOS settings and nothing was wrong. And even after I choose English language manually in my account, other part of the apps shows Spanish info. What a stupid apps!😡
Very disappointed
by Mommoell on 2021/03/05 23:41
I have been trying all afternoon to use airline credits. I have been on chats with four different agents. They all seem to have computer issues and abruptly hang up. I have also attempted to call and each time I was on the line for an hour. I am beginning to wonder if you want to keep my credit of $654.60. I am very upset. I need help with this ASAP
THEFT
by coldkristi on 2021/03/05 03:53
They refuse to refund me even though I did EVERYTHING CORRECT ON MY PART I PAID FOR A SERVICE I DID NOT GET THEY STOLE MY MONEY 30+ days on phone for hours and hours the worst company ever
What a joke
by BCscott1 on 2021/03/03 20:39
This app is horrible. I needed to speak to someone regarding a cancelled reservation. The app customer service told me they’d connect me with someone as soon as possible, and nothing. Nowhere does it provide a phone number to contact anyone. I finally found a phone number to call, was left on hold for 17 minutes and when I finally got someone they told me that my question “wasn’t their department” and connected me back to the opening automated system which promptly disconnected me. I understand things are difficult these days, but I’ve been trying to get this situation fixed all day and still haven’t been able to. Very poor experience dealing with this company.
Traveling help
by MommaHEN54 on 2021/03/02 22:40
Very helpful app
Awful experience
by Lets go jordan on 2021/02/28 19:26
I booked my reservation through a phone call with a agent. The agent booked my reservation on the wrong date. I called them back to explain the agent booked the wrong date. I was told there was nothing they could do to fix the date to my original date. I was told by the representative because the money was taken out from my bank already. I couldn’t get a refund. The agent was very rude. The agent told me she would let me talk to her supervisor by telling her supervisor to contact me back as soon as we got off the phone. That never happened either. I called back a total of 3 times! No one was able to assist me.. I was giving the run around with a total of 3hours spent on these calls. At this point I ended up canceling my whole trip because of a agent not doing their job correct. I won’t ever book with Travelocity again
Disappointed
by DarlingMe96 on 2021/02/28 05:26
Last year I booked with Travelocity and had zero issues this year it’s already begin to be a pain in the butt I book round-trip flight and I check my itinerary and I only have a one-way ticket even though I was charge for round-trip they said their system is messed up now I have to wait for a refund for my flight back and then I can schedule another flight, customer service was very rude not my fault that their system had a glitch it was just no big deal to them and didn’t even offer to give at 1% discount for their screwup or even an apology never again will I use Travelocity and definitely wouldn’t recommend to my family and friends or anyone else!! I didn’t have time to wait up to 12 weeks for a refund so I kept my scheduled bookings that they had right and I went directly to the airline and the prices was actually cheaper so that was an even bigger disappointment so to anyone questioning Travelocity check your prices especially if you’re on a budget or you just want to save money!! My next trip is booked through Priceline and just for sh!ts and giggles I priced the trip through Travelocity as well and saved almost $200 through Priceline so check them out
I love this app
by Matheson cm on 2021/02/27 17:23
This APPS make it easy for me to find what I'm looking for and most of all there’s a lot of great deals
Horrendous customer service- use another service
by Churgity on 2021/02/26 02:19
Spending now my 3rd hour trying to get an issue resolved. It’s a nightmare.
Why
by Jordannicole0426 on 2021/02/25 21:34
Why do I only have 2 attempts to login before I’m locked out for 15 min? I immediately deleted this app because that’s annoying af.
Scam
by T000V000D on 2021/02/22 04:54
There’s nothing else to add.
Terrible insurance policy
by Bad Insurance Policy on 2021/02/21 18:32
Your insurance is basically worthless unless there is a death. And even then you make it very difficult to file a claim. And customer service is horrible for both Travelocity AND the insurance group which is inconveniently not open on weekends. ——————- Now I’ve had my second terrible experience with Travelocity. I purchased an international ticket to Mexico. I typed into the website the way my name appears on my passport and ID (John). Travelocity’s cache decided to remember how I have used my name in the past (Johnny). When I go to the airport then wouldn’t let me get my ticket without having to pay a $50 change fee. So I did. The person at the airport says this kind of thing happens all the times with Travelocity. Immediately I tried talking to your worthless customer care portal and did not get anything resolved. You owe me $50 for your mistake. And nobody has contacted again regarding this issue since.
Customer service
by still livin and chasin on 2021/02/21 05:24
Any issues I have had with covid and rescheduling, they have handled promptly. Feels good to call a company and be able to talk to someone these days. Appreciate that 🙏
Refund
by Travel Cancun on 2021/02/20 22:50
I bought my ticket on Travelocity for intejet from Chicago to Cancun in April 2020 but due to covid 19 it was cancel I have the airline credit but airline is not operating now I have payed Travelocity and now they are not allowing me to use that credit towards any other airline This is the last time I am buying any tickets or vacation package through them. I would rather pay more money through airline website then pay Travelocity now. I payed $2400 for 5 tickets last year All they care is to pocket there money Hani
Happy and Sad
by Umtr2Gd on 2021/02/19 19:46
First two times using the app-I learned quickly and it was a good experience. Now when I try to book a flight, the language switches to Spanish when I go to checkout. Nothing against the Spanish language, but I don’t understand it and thus can’t book a flight.
Where is the # for customer service
by tanyalmp on 2021/02/19 18:08
The number for customers service is OUTRAGEOUSLY hard to find on the app 🤬🤬🤬
They’ll take your money
by jnewest on 2021/02/18 17:18
I booked a rental car through here but dealt directly with hertz. Travelocity still put an $80 hold on my account. DONT USE!!!
STOLE MY CREDIT CARD INFO DO NOT USE
by Kyleighhh on 2021/02/18 14:49
I used my Apple Pay/Apple ID to book thru Travelocity for the first time yesterday and within an hour my credit card info was stolen and used to put 4 charges on that I did not authorize.
Easy to use
by Jabes girl on 2021/02/16 13:58
Book a trip last year to Hawaii everything went great just book a trip to Key Largo for this year love this app it’s my go to for Vacations!
Customer Service
by Chris B 15 on 2021/02/15 18:18
Do not book using Travelocity. Due to Coronavirus our overseas airline cancelled our flight and is offering full refunds. The only catch is because it’s through a travel agency, Travelocity is getting the refund from the Airline. They are holding our refund and not allowing us to do anything with the flight. They customer service representatives are blatantly lying about the refund policy. I’m honestly surprised at how badly they are handling this.
AWEFUL
by Michigan Kenny on 2021/02/15 02:34
I would chosen zero stars if it was an option. Our 2020 cruise was canceled due to COVID, and Travelocity screwed us on the flights. No refund, no credit, no changes, no breakfast in the morning, just “I’m sorry, but it’s in line with our policies”
To whom it might concern;
by valeca55 on 2021/02/15 01:45
They called me telling that the air line cancel my trip and they book again other day I had to pay extra hotel, They never confirm with the airline the change, even with a confirmed number and email.I was not able to use the ticket,it was very difficult contact them the agents can’t Speak clear English and don’t get clear the issues, they all did all wrong, My experience was terrible
Virtual issues
by Bowistress on 2021/02/11 19:37
It takes a very very long time to get a hold of a live person. It is limited to questions that lead to no help.
Changed and Cancelled
by jickie25 on 2021/02/11 00:03
So tired of changes and cancellations. Can’t get a hold of anyone by email, chat, etc.
Love the app
by Ike737 on 2021/02/09 11:48
It definitely makes things easier and in my opinion is simple to use.
They wrote the wrong date on my ticket
by $$$$$El on 2021/02/04 18:24
This caused me so much confusion and ours an hours of re-checking and checking to find out at Travelocity made a mistake.
No confirmation
by Atalynn on 2021/01/31 04:06
I cannot get a conformation on my reservations!
Errrr
by Angry Frustrated no help on 2021/01/30 19:02
Booked a flight. Went to pay to pick seats. Saw flight was canceled. Why? By who? Virtual chat is useless. Told to call Spirit. Spirit needs alpha numeric number not itinerary number. Back to virtual chat. They only understand the word cancel not why is it canceled. Finally got a number to speak to a person with Travelocity to be on hold for at least an hour still no help. Beyond frustrated.
Would rate lower if I could. Lost $6000
by 1FatAmerican on 2021/01/27 21:32
I have always used Travelocity to book trips, and it was great because I never had any problems arise. However, last year, I booked a trip to Hawaii for my family’s spring break. I booked before anyone had heard of Covid-19. In the weeks leading up to the trip, I called Travelocity probably 100 times, would be on hold listening to some terrible Adele song/ and after 47 minutes I’d be disconnected. Happened on every Travelocity customer service number I could find. I ended up losing $6000 in airfare. I would strongly encourage anyone who is thinking of using this app NOT to. Book directly to have some recourse in the event a pandemic or something unforeseen happens.
Disappointed
by ronnieworlds on 2021/01/27 15:41
I make reservations for Dallas for Beverly Stockdale and myself and she had a medical emergency. We proved it sent all the necessary paperwork and never got credit for it. Then I got talked into using you again. A second chance. Because of the COVID the event was cancelled and moved to November then November’s event was cancelled and I was given a credit for the ticket which I asked if I could be reimbursed because I don’t travel and these were special events that are now cancelled. Soon y credit will expire I paid for two tickets again. One for myself lynda pryor and one for Chandra Singleton Again only this time I will be out of over 700 dollars. I am understanding of credits but under these circumstances I feel we should be reimbursed to our credit cards. I’m older now and if I do travel I will go directly though the airline. I will now have lost 1000.00 dollars without haven’t gone anywhere. Is this fair.
customer service
by ldiazn on 2021/01/27 01:45
worst cs ever
Terrible Customer service
by beware 777 on 2021/01/26 21:53
Booked a room a week in advance. An hour later I had a family emergency and needed to cancel the room. Instead of giving me my money back they lied and said they called the hotel(the hotel said they never received a call) and that the hotel would not work with them. Try Priceline. Much easier to work with
The best
by Gerardoto1958 on 2021/01/26 12:23
La mejor
Easy to navigate
by statz29 on 2021/01/26 02:09
Very easy to navigate this site. Many options are available and it is easy to compare with other placed to stay.
Ms Stewart
by Stylinmom73 on 2021/01/20 01:45
I was in the middle of an emergency situation and needed a flight and chose Travelocity during this COVID pandemic due to the fact if there was any reason I couldn’t keep my reservation and cancelled within 24 hours of booking I wouldn’t loose my money and be charged. WELL!!!! That was the farthest rest thing from the truth. My flight didn’t get used and it was booked and cancelled within 12 hours of booking it and Flight was thru American Airlines and I got confirmation it was cancelled but my credit card got charged over $500 and I appealed and My credit card did dispute and they said flight went on as scheduled and I chose not to fly and therefore charged me full price without even offering a voucher or refund. American isn’t an airlines that requires cancellation directly with them when booked on Travelocity so I cancelled on Travelocity site. I’ve been battling with them since September 2020. Especially during these hard time taking a hit like this when all the advertising says free cancellation within 25 hours and you do and your still screwed. I won’t back down. This is wrong on many levels and would not RECOMMEND this site to anyone as their slogan is FALSE and they DO NOT STAND behind THEIR word.
Not very friendly
by chfdghydc on 2021/01/18 04:11
Their app doesn’t even have their phone number to call them when the app won’t do what you need.
Not impresssd
by Sally0730 on 2018/12/27 11:29
App is super slow in updating my travel profile information. When trying to add my family members it takes forever. In addition, for the key required fields like date mm/did/yyyy, the app requires the slash marks but doesn’t populate then itself, which is very annoying. Also find the app super buggy when trying to look at trip information. I just added in trip details about where I want to go, such as hotel area for the place I am traveling, but it doesn’t save. It is very difficult to change the default (eg Cancun airport defaults to Cancun vicinity, whereas I want to change and keep hotel area to Riviera Maya). Also would love to be able to click a setting like, Only non-stop flights, to make mu searching more consistent. Long story short, is that the website is way easier and more efficient to use.
AWFUL CUSTOMER SERVICE
by Ktolliver on 2020/06/09 21:57
This is my first time ever traveling and I decided on booking through Travelocity. At first it was smooth sailing. Unfortunately with the covid 19 I had to cancel my original trip which was simple. I then had to wait on the phone for 2 HOURS to reschedule a flight and was almost charged $3,000. I literally was put on hold at least 7 times and during each time the agent picked up the phone there was a bunch of laughing and yelling in the background. Finally after 2 hours my flight was rebooked. I just got a notification my flights got changed so I contacted them through their virtual agent thinking it would be quicker. WRONG it took just as long and was nothing but a head ache to change my flight so I didn’t have a five hour lay over. First I was told it was $200 then was told there was no fee. Finally I was told there w re no flights with short lay overs. At this point I gave up. I ended up contacting my air line directly and thankfully my air line switch all of it over on the house without any fees because of how much of a hassle Travelocity has caused me. I will never book through Travelocity again.
Terrible service
by Jaw621 on 2020/03/21 21:55
I understand with the climate of today, it cannot be expected to be business as usual. With that in mind, I have been on a trip in Australia and with the airlines starting to shut down and government now issuing a warning for travelers to return home, I have been trying to contact Travelocity to change my flight home. No luck on phone or through on line chat, even though trying for the last several days. Airline won't let you modify ticket if you bought thru a 3rd party such as Travelocity - says they (Travelocity) have to change it but you can't get through to Travelocity to do that. On Friday (3 days ago) I received notice my return flight was cancelled. No word from Travelocity and still Couldn't get through via telephone or online. Ended up going through a booking a return flight on Expedia - waiting at airport now. One leg of the new flight was cancelled and within a couple of hours Expedia sent me an email with a rebooked flight leg. Let this serve as a lesson - I will NEVER use Travelocity again.
Ms Stewart
by Stylinmom73 on 2021/01/20 01:45
I was in the middle of an emergency situation and needed a flight and chose Travelocity during this COVID pandemic due to the fact if there was any reason I couldn’t keep my reservation and cancelled within 24 hours of booking I wouldn’t loose my money and be charged. WELL!!!! That was the farthest rest thing from the truth. My flight didn’t get used and it was booked and cancelled within 12 hours of booking it and Flight was thru American Airlines and I got confirmation it was cancelled but my credit card got charged over $500 and I appealed and My credit card did dispute and they said flight went on as scheduled and I chose not to fly and therefore charged me full price without even offering a voucher or refund. American isn’t an airlines that requires cancellation directly with them when booked on Travelocity so I cancelled on Travelocity site. I’ve been battling with them since September 2020. Especially during these hard time taking a hit like this when all the advertising says free cancellation within 25 hours and you do and your still screwed. I won’t back down. This is wrong on many levels and would not RECOMMEND this site to anyone as their slogan is FALSE and they DO NOT STAND behind THEIR word.
Poor back up for problems
by Yuk to ads on 2019/07/20 00:04
Made and then canceled hotel reservation over a month in advance. Received confirmation email of cancelation. I still have both those emails with Travelocity. Then on original reservation date was charged by hotel. The second day a second charge was placed on my credit card. I Called hotel-that said the reservation was never canceled. Called Travelocity. Spent almost two hours on the phone. No satisfaction. They told me they would be back to me in 24 hours. 12 days later I received an email from Travelocity that informed me the hotel would not reimburse me. Travelocity wanted me to send them proof of the charges so it could be dealt with further. They never once offered reimbursement from them as a possibility. To date I’m bank stopped the pending 2nd charge from clearing and reimbursed me for the first charge while they investigate. The results my bank gave me took 5 minutes to get those results. I will never use Travelocity again. Once I get the final clearance letter from my bank I will delete the Travelocity app. My suggestion is be very careful using this organization. I will maintain those emails.
No customer service
by fristrsted on 2020/04/19 12:15
: I wish I could get some customer service from Travelocity now. I’ve been a member for over 15 years. I have three flight tickets in Europe that I paid for through Travelocity. I need to cancel all three because the conferences I was attending in Europe have been cancelled. I tried canceling them my Travelocity app and couldn’t do it. Two of these trips I actually purchased travel insurance through you so I called the number provided. But they couldn’t help me until the flights were actually cancelled. Then I would have to submit claims for each one. What good is there in purchasing this travel insurance when you have to take all these steps to cancel and get refund. Others seem to be able to cancel trips with no problems since the Corona virus has caused cancellations for most events through the summer. Usually it is easy to do my bookings through Travelocity but these cancellation procedures are extremely frustrating. In the past, Travelocity has been able to contact me if they needed to reschedule one of my flights. Why can’t Travelocity help with these cancellation requests I have now?
Bad service
by mirnarn1 on 2020/03/25 16:36
I made travel arrangements that could not be kept due to the travel limitations set by my state as well as the World Health Organization yet Travelocity said I could not have a refund. They disregarded what is going on around the world with the Covid Virus. The customer service is lacking with Travelocity, I could not speak to anyone after several calls and being kept on hold, and when I finally did she basically had nothing to say except “you will not get refund!” Completely bad business considering that we are told by airlines and our president not to travel due to this virus and Travelocity doesn’t seem to care about our safety. They just want to keep our money. I will never do business with Travelocity and I will advise everyone I know. When business is back as usual Travelocity customers that have been taken advantage of and disregarded will have opportunities to take their business elsewhere. I had reached out to my airline and my resort and they said no problem to reschedule or cancel without any penalty realizing it was all due to the Covid19 virus but Travelocity didn’t care!!
Hard to get refund!
by Hoony9012 on 2019/09/24 14:40
My friend got interview schedule at CA, so we booked full package, flight hotel car, and paid on Travelocity website. Next day, we received the email that the flight cost increased. Because we didn’t have enough budget, we tried to contact with phone number given on the email we received. Agent said we need to contact ‘service center’. I put the booking number on the phone and waited for ONE hour. Hung up. Called back to ‘alternatively contact’ and explained the situation. They keep saying that I need to contact service center. Called again. Waited on line for another ONE hour. Hung up. Lined up again and waited ONE more hour! 24hours 7days is a LIE unless they ignored my call. Because of 24hour refund rule, I downloaded this Travelocity App, and contacted the agent through the message. Finally, I contacted the agent and explained this situation to him, and they gave me the Full Refund! Agent was very nice. I really appreciate to him. Result was good, but we were exhausted during the process...
Jody N.
by Jodynelligan on 2018/04/03 17:54
Stayed at bikini beach resort, Panama City beach Florida. Travelocity falsely represented this resort and what it offered. I pick this resort based on what was offered and it having close access to the beach. The room was dirty. We had no running water. It was outdated. No internet access. No balcony. No pots/pans in the kitchen that was supposed to be fully stocked of utensils etc. there were a few forks. 2 plastic bowls and plates. The shower rained all over the bathroom. Construction on the hotel all over. No gripes on stairs my daughter fell down them and injured her hand. The showers by pool didn’t work. The room dafr had a broken off key in it. Parking was at your own risk if you could find it. My kid was offered drugs by another patron of the hotel. Do not stay here. 783. For 4 days was a waste of money. AND you have to rent your beach chair.
Corona Travels
by BrianP318 on 2020/03/29 13:35
Had $2,000 worth of flights (2 tickets) from ORD to RSW. With all the beaches, restaurants and “Stay Home orders”, we were in need of cancelling our trip. I tried calling Travelocity everyday for a week and a half as our trip approached in an attempt to cancel our tickets. There phone systems said they were down and unable to take the call and to fill out the cancellation request form and that we would receive a confirmation email with information stating if we got a refund or credit from American Airlines. As time passed, I never heard anything. On three occasions, their phones didn’t say they were down but had “over 2 hours” hold time. I wanted to ask someone if the cancellation was being processed as it needed to be done prior to the departing flight. I held on hold for a combined total of 3hrs and 14min. All three times, the call just dropped me from it (not a reception issue) and i never heard from Travelocity. Not by phone or email. My flights were never handled. I ended up holding for over an hour to speak to the airline directly and handled it myself.
Iffy
by <~Katie~> on 2019/10/21 12:59
My partner and I planned a trip for this past weekend. After booking a hotel, we stumbled upon one that was a bit closer to where we were traveling and was cheaper. I cancelled the booking for the first one and received a cancellation email saying I would be issued a refund. Then I booked the new hotel which was very nice. After our stay, the next morning, I noticed that I was charged for both hotels. I called the one I cancelled and asked what had happened and they said that they didn’t see my hotel was booked through Travelocity and to call them back, not promising a refund. If my email says “cancelled with full refund from hotel,” i’m not expecting to still be charged. But the hotel we stayed in was very nice at a good price and we had a blast. Travelocity just need to work on their communications to the hotels so consumers don’t have to deal with this situation, because now I have to take time out of my day to handle something that should have already been handled. I won’t be using Travelocity anymore for this reason.
Not very good.
by Welcome4awhile on 2020/02/01 13:39
1. We were looking for flights to and a hotel in Boston. The airline has the best deal; $20 less than Travelocity. 2. we were looking for flights to DCA. The flight was priced the same as American Airlines. We decided to book through Travelocity. Mistake. Immediately after pressing the confirm option, our itinerary never arrived (We received a notice on the screen stating that our itinerary would generate later. Please check in a few moments “. 12 hours later still no itinerary. Checked the credit card and there was indeed a pending charge to Travelocity. Called Travelocity customer service to address the issue. The rep was friendly enough but ultimately could only tell me what we already knew: The flight was not booked and that the hold on our card would be removed with a week. Meanwhile we’re down the original amount on our card while still having to book our trip. I’d recommend going through the airline or hotel directly. They usually have the same if not better deals.
Wrong app/ not useful
by Tizoooo on 2017/12/08 21:53
Be careful when u are booing the hotel specific when it says all inclusive! I booked all inclusive hotel in Cancun /Vila del palmer Cancun luxury beach resort and app said room is all inclusive. Right after I purchased it, I received the confirmation email from Travelocity and thanks God I usually don&#39;t check, but this time I checked and I couldn&#39;t find all inclusive package in my reservation. They charged me too much for just regular room. I called costumer service and I was almost more than 2hr and 20 min on the line with them without getting any result. They said u can changed ur room and buy the other one which is $1200 more than this room that u reserved. U guys be careful when u are booking any hotel for out side of US in this website and specific with this app. I am very very disappointed with their costumer service and this app:(((((
Golden Parnassus golden staff
by cousin Reids dad on 2019/07/05 18:42
My two adult children and I just returned from Golden Parnassus. It has been our third vacation there. The food is both good and plentiful, the drinks flow like a river and the staff is second to none. Their staff is always eager to accommodate your every need . Special shout out to Fonsi. Fonsi is the most amazing bartender I’ve ever seen. He is an absolute machine behind the bar. You never wait for a fresh drink! He is also extremely cordial. He is a big reason why we are return visitors. His intellect and humor are worth having a drink across the bar from him. It’s amazing how he switches from English to Spanish as needed. Bar body shots use to be fun but for what ever reason they were not allowed on our last trip, I’d like to see them return.
Travelocity canceled flights without consent
by DyUmi on 2020/12/07 16:09
1. Booked flights on a Friday and received confirmation email stating that my trip was confirmed and did not need to reconfirm; 2. Saturday Travelocity sent and email twice asking to reconfirm (fishy); 3. Sunday checked app to see that my itinerary was canceled without my consent; 4. Called and told that my child’s name is too long for the ticket even tho the app accepted it; 5. Had to rebook exact same flights, dates, times, seats, pay extra $260 for rebooking tickets (closer to my trip date) and travel insurance not eligible for “new” booking!?! All this and extra to shorten my daughter’s name on her ticket in a span of two and a half days. I think they could have given me until Monday to contact them. I mean my trip is not for another two weeks and they only gave me a little less than a Saturday to respond to a suspicious email... :( All I was offered was, “I’m sorry this happened to you.” If I could give negative stars... I definitely would.
Wonderful customer support
by FranField on 2019/07/08 00:19
Since booking my trip through Travelocity, I have been impressed and thankful for the ease of comparing options and then keeping the itinerary in one place. However, when an airline cancelled my flight a few hours before I was to be at the airport, I was thrown into a tailspin. I contacted customer support at Travelocity and I was astounded by the help I received from Miji (my apologies for probable misspelling). She worked tirelessly to explore various options with me, stayed an hour beyond the end of her shift, and ultimately got me and my daughter to the airport in the nick of time to catch two flights, flying standby, to the end result of being able to keep our college visit appointments. Thank you!
Cancellation
by Never is the dark on 2020/04/18 22:19
I have been trying to get a hold of Travelocity since March 12th about cancelling a flight that was supposed to take place on March 14th. Because I have tried every avenue and no response I am extremely frustrated. I had to call American to cancel directly and they told me that Travelocity would be able to extend my flight for a year due to the COVID-19 and that I just needed to get a hold of them. I realize these are very tough times for everyone and I would really appreciate to at least be acknowledged that someone is looking into this and will get back to me in a timely manner. Instead I just keep getting automated information telling me that I need to speak to an agent whom I can’t reach. It’s funny how then can answer emails texts etc when you want to make a reservation but can’t answer for a cancellation. My husband books a lot through you and I’ve never been so disappointed.
Complete Scam
by pmayland on 2020/05/02 21:17
Worst owner ever. This lady pretended to be so many people it wasn’t even funny. She refused to issue me a refund even though it is literally on her await message if you call them that they honor all of their vendors cancellations. At first she tried to trick he into saying I canceled first, even though President Trump cancelled the airline for March 26th. Lufthansa Airlines told me she was flat out lying and told me to tell her that she should call Travel Control, Travelocity’s Boss, because Lufthansa issued the go ahead for the refund . She called and said I was correct, was going to issue me a refund and hung up on me. This happened twice before I called my credit card company to dispute it or take them to court. Either or I am fine with. I have everything on recording and she willingly knew she was being recorded and lied right to my face. Unfortunately I have to give this heap of junk 1 star or it would get 0. I’m sure the rest of the ratings are all her personalities too.
Please never use this app
by 27384725 on 2020/09/14 16:50
First off they changed my flight to earlier in the day without telling me or changing it on the app so I missed my fight and they basically said it’s my fault????? So I wasted money on the flight going to the airport parking hotel and car.....so I had to go back home. I booked another flight and when I got to Florida I go to get my car that I booked from this app.....paid for it and everything! I get there it’s a place called “right cars” they would not give me the keys because I wouldn’t fall for their BS and buy the expensive insurance when I have proof I have Allstate ! So basically I lost money for round trip flight and my car for 7 days ! They are the worst please go through companies directly because travelocity will tell u to call the companies and they have nothing to do with it and then when you call the companies they say to call travelocity and they have nothing to do with it!! It’s all a scam
Would rate no stars if I could.
by ChinkUhBlaze on 2020/08/26 20:32
Currently sitting at the airport, and have been for the last two hours, working to get the rental car that I ALREADY paid for. And even though I paid for it and that transaction had no problem going through, I needed another $200 once I got here, on top of them running a credit check. After being denied for the credit check, they tried in a different name. So we go from $200, to $608. Once I asked for a refund to go to another car place to just get to go to the hotel that is waiting for us, we are told it will be about a month before funds reach our accounts. I am on a six day vacation after being an essential worker this entire pandemic. It is my birthday week. I have not even seen the hotel I will be staying at. My flight was a total of 3 1/2 hours. And I’ve been at the airport since 7am. It is currently 4:30pm. Do not book with this company. It’s all a run around.
Great app, even better company
by swimgirl18 on 2018/02/23 14:52
This app is very user friendly and never crashes. The search functions make it a lot easier to find what you&#39;re looking for. I love using the map to find hotels because it&#39;s really easy to filter and manipulate. Travelocity itself is such a great service. It makes it so easy to plan your entire trip and there&#39;s always discounts, especially when you book things together. Their customer service is also incredibly helpful and generous. I had an emergency while abroad and with one phone call they helped me work everything out and get as much of a refund for my flights as I could. I only had to pay a cancellation fee to the airline.
Great for searching and/or planning a trip but useless for anything else...
by Peppermintpatti942 on 2019/06/22 18:21
Planning and booking a trip was fine but because my son contracted a viral infection 3 days into a 3 week trip and had to make an emergency return flight, the app was useless. Spent the better part of the day-more than 8 hours-on the phone with customer service trying to make arrangements. In the end it cost me an entire day of my time (and stress) and an additional $1000 (on top of the original $1700 for the 1st flight) to bring my son home. When I went back to the app to file a claim with the flight insurance I’d purchased, all of my flight info was gone and couldn’t be retrieved. Thankfully, I’m old school and manually document everything so I’ll be calling the insurance company directly. If that goes smoothly, I’ll raise the stars in this review. But buyer beware: this app needs major improvement!
My Go to for all my trips!
by Bgelzunas on 2020/03/01 23:07
My fiancé and I travel a lot and we’re always looking for the best deals when we travel. I’m such a planner and I like finding the best options to make sure we always have an incredible time. Travelocity is my go to traveling site that I use. The site is easy to use, the prices are always the best, and it makes planning a trip so much less complicated. I just planned my entire honeymoon trip for our upcoming honeymoon in June all booked through Travelocity. I recommend the site to anyone who is looking to travel. I plan on continuing to travel as often as I can. I look forward to the deals I can find from now until the near future!
Almost an entirely one stop shop
by Geebs1 on 2019/07/21 23:03
When I’m looking for a travel booking, I want to see all my options. In addition to getting the things done as planned, I want to stack up on rewards and see what payment options will give me the best use of my hard earned dollar. Travelocity is typically my number one resource for that. Where I think they could improve is a comparison tool, kinda like when your shopping for other products online you can choose 2-5 items and select “compare” to then see your top choices lined up side by side. Also, looking at the search results on my tablet looks like trying to watch a scenic view threw a long and short window. It’s just enough to hide everything your looking for in an initial photo.
Poor and inaccurate service
by mitrub on 2019/05/27 02:01
I used app to get help with reservation but they only gave 3 options either you use fb or Twitter to send message or call. Since I don’t have one of those social media accts I called them. Said wait time was 9 mins, after an hour and ticking on my phone call log time a rep answered. I told her my problem, which was Travelocity chrgd my acct but yet said there was a problem and I needed to enter new card info. I told rep my available bal was deducted by Travelocity and yet my trip wasn’t booked. I was told in manner of “its ok the chrg will be refunded and will be put back into my account within 3-5 days. And I explained my concern was my trip and booking it, before the available plane seats were taken, rep said “aha” you’ll have the refund in 3-5 days. Zero care zero Cust service and zero understanding. Been over 10 year customer never had this horrible experience and now my business will go elsewhere.
Flights are supported
by Benavidez14 on 2020/02/02 23:57
I was on my way to see my grandson in San Antonio, Texas and being in a small market like Fresno, California I often find myself driving to San Francisco or Los Angeles to get a reasonably priced flight. In fact, this particular visit, I purchased 4 round trip tickets. As we were driving through Los Angeles, we ran into a traffics jam (shocker) due to a major accident. I called Travelocity customer service line and they quickly rebooked all 4 of my tickets for later flights and did not charge me any extra fees. I am forever grateful to Travelocity for accommodating my situation and making my trip to see my grandson absolutely amazing 🙏🏽
Horrible customer service
by RS Gawron on 2020/02/22 19:25
Don’t use this service. It’s terrible. The airline changed my flight to an earlier departure time. The connecting flight was not changed resulting in a lay over if more than 8 hours when previously is was about 1 hour. I contacted Travelocity to have my connecting flight changed. I was on the phone with Travelocity for over 30 minutes only to learn that the change would’ve cost me $200 per person. Seeing that the airline changed my flight I thought they might work with me. I was wrong. The Travelocity phone support was clearly outsourced overseas, as the rep definitely had difficulty with English. He essentially quoted airline policy to me and made no effort to advocate for me. The call center will read policy to you, which I can do myself. Travelocity is useless if you have a problem. Understand they will not help you when needed. I will never use them again.
Do NOT use Travelocity!!!
by Brrmann on 2018/08/20 22:44
My family and I used Travelocity 8/18 to reserve a room while on our way to Florida. Upon “reserving” said room, Travelocity went ahead and immediately charged my account. When we got to the hotel we were informed that there was NO reservation made in my name nor any from Travelocity. The hotel was quickly running out of rooms so we had no choice but to go ahead and book another room and pay a second time. After checking I I phoned the Travelocity hotline and spoke to a complaint taker. The complaint taker listened to what I said then turned around and phoned the hotel to confirm my story. The complaint taker then told me that my story checked out and she would submit my complaint for a refund but this would not take place until Monday. Come Monday I received an email stating the hotel refused to refund my money for canceling the reservation, so it was my loss. I responded to the email and informed Travelocity that there was NO reservation made so NO reservation could be canceled, I simply wanted my money back that Travelocity had charged me. I immediately got an email from Travelocity from a “Do Not Reply” account at Travelocity. Seems as if Travelocity cannot admit their mistake and refuses to reimburse the money they charged me for services NOT provided.
There are additional costs!!!!
by KingClsh on 2021/04/12 01:45
Be warned, you are NOT paying for your full travel costs!!!!! We didn’t have to pay any additional flight fees (mostly baggage check-ins or swat costs), but we had to pay a fee at the resort we stayed at. Even though it was suppose to be taken care of, we had to pay out of pocket costs that Travelocity should’ve taken care of in the package. Furthermore, if you have to contact someone from Travelocity, be prepared to wait an extremely long time on the phone. You’re better to leave a call back number and hope it’s in the time they quoted. Additionally, the representative(s) DO NOT work out of a US office. It’s an foreign representative which have heavy accents and aren’t willing to assist past mediocre tasks. Bet advice, pay on a credit card and if unsatisfied, dispute with the company. I will not be using and do not recommend this company.
Lost me $145
by Podriad on 2019/06/30 01:53
I will never use Travelocity again. I made a reservation for my fiance and me to stay at a hotel through this site. After he got a few extra days off, we decided to extend our trip. I changed our reservation, and everything was fine. That is until we arrived for check-in. After a long day of driving, we were exhausted and ready for a break. The hotel was unable to find our reservation, and after a 45-minute phone call with Travelocity, we had no reservation. We were 2000 miles from home and didn&#39;t have many options. Luckily the front desk guy (Josh is a lifesaver) got us a booking at a different hotel for the same rate. The biggest issue is Travelocity charged me for the reservation I thought was canceled and is refusing to refund me. So I, a college student without a lot of money, am out $145. If I could give negative stars, I would.
A nightmare
by adshteb on 2019/03/27 19:22
Spent over an hour on the phone with the barely comprehensible India call center because I wanted to use a flight credit to book a new flight. Asked to go from DCA to O’Hare and back, which ended up being too expensive. Decided to switch to Dulles instead of DCA. Finally thought I had flights from/to Dulles. Got an email saying they booked to from/to DALLAS not DULLES. I was perfectly clear with my instructions and repeated myself several times to the India call center. Obviously they don’t know anything about US geography and there’d be no logical reason to use DALLAS airport instead of DCA, which is in Virginia. Three calls and an hour an a half longer on the phone, and after waiting for Travelocity to decide whether THEY WOULD FIX THEIR OWN ERROR WITHOUT CHARGING ME, the snarky and unapologetic supervisor finally got me the correct flights. I’m done with Travelocity. Terrible service.
Awful experience
by Lets go jordan on 2021/02/28 19:26
I booked my reservation through a phone call with a agent. The agent booked my reservation on the wrong date. I called them back to explain the agent booked the wrong date. I was told there was nothing they could do to fix the date to my original date. I was told by the representative because the money was taken out from my bank already. I couldn’t get a refund. The agent was very rude. The agent told me she would let me talk to her supervisor by telling her supervisor to contact me back as soon as we got off the phone. That never happened either. I called back a total of 3 times! No one was able to assist me.. I was giving the run around with a total of 3hours spent on these calls. At this point I ended up canceling my whole trip because of a agent not doing their job correct. I won’t ever book with Travelocity again
Excellent Service!
by BucsFan399 on 2020/11/10 15:37
I spent approx 4 months trying to find and book our flight for a wedding, and four weeks before we travel American Airlines and Latam canceled flights. I called and an a gentleman Gavin took on the challenge and fixed everything. It took some time but he did it! Gavin deserves Recognition and a pay raise or you are very nice, courteous, professional and patient. This coronavirus ruined everything and he had to do some creative work to get it done. I have used Travelocity for many years and this is why I continue to use Travelocity. Bravo! 👏 Thank You Travelocity! Keith Martin
Cancellation /refunds
by DMB606 on 2020/03/20 16:24
This agency is awful as far as cancellations and refunds. There is no acknowledgement whether through email or some Type of confirmation. I have been trying to call for three weeks to cancel , I actually spoke to someone three weeks ago and was told To wait because they saw refunds being allowed in the near future. Only problem, you can’t get through on the phone and never mind their social Media chat lines, no one except automated service. And I can’t tell you how many times I tried to fill out the on line forms for refund / cancellations and the itenarary number is the wrong one, you need the airline itenarary number. I spoke to jet blue , American airline and Expedia because of other cancellations and there service and confirmation was excellent. Travelocity , you are not doing a good job at all....worse service ever!!!
It’s very functional and I use it a lot
by Rbose123@$& on 2019/01/15 02:52
4 stars instead of 5 because: Every now and then, it’s $5 more expensive to book through Expedia than through airline website. Also, most hotels, airlines, etc will work with you more easily if you didn’t book through a third party site. My TSA number does not end up on my boarding pass and neither do my frequent flier numbers-I end up booking and then going to the airline to link my TSA and to get the miles to accumulate. That’s annoying. But the deals are good, it simplifies travel planning, and I have used my expedia points recently and it was simple and really knocked the price down on a hotel room in LA.
Did not specify which airport in Istanbul on ticket
by Marsteitieh on 2018/09/18 00:05
I was extremely vulnerable and crying with no help from the Agency that happily took my money. I had no idea nobody in Turkey spoke more than a few words of English, barely even hi or bye I was stranded in the wrong airport because it only said Istanbul Terminal 1 on the reservation. After checking in I was two hours from the airport my flight was leaving from. I stayed on the phone for an hour and a half until I was escalated to a amanger who took another hour to escalate me to another manager who kept me on the phone for 90 min and hung up on me. Eyes swollen and tired I booked a new flight to get home safe. None of this would have happened if the airport was specified, there are three international airports in Istanbul turkey and none of them have a terminal 1 .. maybe people should rely on using their brain and companies can stop automating and programming everything so the world can run as it should with people that care and integrity for their business. These days are long gone- will never book with Travelocity .. my mom Booked with Expedia and they at least credited her half the rebooking fee. That was after trying to get a full refund or a free stand by flight .. all in 20 minutes
Poor customer service
by Abused & neglected on 2019/04/20 16:16
I tried to book a hotel with them, but there was some descriptions missing on what was offered for the price. I decided to call and talk to a representative. It was worthless. They just read from a script and don’t even understand the question that you’re trying to ask them. I asked for a manager and she told me that no one was available. Then she tried to help further by repeating the same thing she already told me. I asked for a manager again and this time she said ok, it will be just a couple minutes while they finish helping someone else. Put me on hold and 5 minutes later she comes back on and continues trying to help me. Hate to think what would have happened if I actually booked something and needed help on an issue. Last time I try them for travel.
So dependable.
by MelERnurse on 2018/05/06 21:22
I’ve used Travelocity for my airline and hotel bookings and I’ve always been satisfied. I had a problem one time (my fault!)with a last minute booking and the costumer service helped me reach the right people. With all the changes and expected fees, i honestly told customer service that it was my fault. I did not pay any charge fees for flight changes. In fact I got a check as a refund since they found a cheaper flight for my last minute booking. I’ve booked hotels internationally and locally and I always get the best deals through this app. Thanks guys!!!
Customer service helpful
by anemy328 on 2018/09/19 18:25
I’ve been pleased with Travelocity and it’s app. On a couple occasions they have over booked the hotel we stayed in, and when we arrived there were no rooms. It was rather stressful finding another place to stay last minute, however the customer service was nice and refunded our money and gave us a $50 voucher for our inconvenience. On one occasion, I had wished it was more as it was Memorial Day weekend and we had to travel pretty far to find another vacant hotel in Denver, but it was their policy and the agent could not do more.
No pandemic policy
by Folkartu on 2020/07/08 01:50
Ive been on the phone for an hour now.( still on). I cannot believe there is no clear cancelation policy during our current pandemic. There is too much time between responses and I cannot believe the process of canceling my trip takes this long. It took them less than 5 minutes to process my initial payment. I think they are purposely discouraging customers so they can’t cancel. In addition, I&#39;ve tried several times to cancel online and a message appears that says there is a technical glitch. If and when we get to travel normally again, Travelocity should consider a better transparent and fair service instead of purposely getting customers frustrated. Ive now lost an hour and 10 unnecessary minutes trying to do something I have a right to do.
Do Not Use
by DJ*MoHo on 2021/03/22 13:38
I had issues with every booking for my trip. I thought I was doing something by planning ahead but not with these people. Rental car -Hertz, couldn’t get the car I made reservations for (wasn’t in Hertz system). I had to get a cheaper car but paid more than what I quoted for the Luxury car I made reservations for, which didn’t make sense. Hotel was supposed to be nearly a 4 star but ugh not with mold on the ceiling and sink (Ramanda). I had to find another hotel by calling around. The reservation I made to ride jet ski’s (wasn’t in Buena Vista Watersports system) so I couldn’t ride because they were fully booked. I had to end up paying nearly double for my entire trip because none of my reservations where actually made but TRAVELOCITY took my money and “booked me”. AVOID BY ALL MEANS NECESSARY
Disappointing Customer Service
by customer15131513 on 2020/03/14 04:03
I am ashamed and disappointed at the technical capabilities of customer service for this company. The representatives, the two times I was able to get put on hold without getting dropped or told to call back later, were both kind and doing their best. However, both times, while we were in the middle of processing my refund, their system went down, forcing the transaction to remain incomplete. At this point, just shut down for half a day, fix your system to be able to accept all the calls you are getting, and then go back online. Everyone understands wait times, but dropped calls and the entire system shutting down when you’ve been working with a representative for two hours is ridiculous.
Not as good purchasing directly from Airlines
by Martin_SFO on 2020/03/14 12:18
These extraordinary times during the corona virus outbreak however I faced similar problems during weather events as well which have exposed Travelocity as a really poorly managed company during times of crisis. For the past three days I have tried to change my return flight home. Neither the app or the website allow me to make the change online and I can’t get through to an agent after placing at least 30 calls. Meanwhile my friends who booked directly with United were able to get through and change their flight with little trouble on the website. Moving forward I will book directly with the airline as much as possible.
My go to app for travel but....
by Kathikatty on 2018/10/13 16:01
I normally book my trips through this app. I do some price comparisons here and there but largely use this app. We stayed at a hotel recently and I e searched everywhere to write a review but can’t find it anywhere. I had to dig through emails to find my old itinerary to even get the info pulled back up as apparently you can’t look at past trips. Not even those that were a week ago. So even after looking up the itinerary I still couldn’t find a way to leave a review. So my suggestions to improve: have past trips posted or at least able to be found for x number of weeks. And make it easier to write reviews!!!!
Omg
by sprinkler actor on 2018/09/08 21:09
Went online to book a getaway vacation I saw this vacation special hotel and airline to Saint Thomas so I went online to book suggested going to the app and getting a 15% discount so I did open vacation did not see a discount so I call after 30 minutes of being Whole day eventually came back to the phone gave me a 15% discount on the hotel we confirm all the reservation when I received my itinerary I had no flight to st Thomas you have to Swim there apparently so I called them and they said that I had to get a hold of the airline and give them all the information that I’ve given them to confirm my flight into St. Thomas even though I had an outgoing flight to St. Thomas one of the most ridiculous thing I’ve ever went through to get a three day weekend I will never ever use these folks yet
Worst customer service EVER!
by garrettkelcyroom on 2020/03/08 22:13
I will never, EVER use Travelocity again for booking a trip. I waited on hold for 2 hours to finally speak to customer service. When she finally answered it sounded like a party in the background and I could hardly hear her talking. She also sounded like she had no idea what was going on. While on hold for 2 hours I tried using the Facebook messenger that claims you can speak with an agent, I got a message back saying an agent would contact me shortly and that NEVER happened, I never heard from anyone. The whole issue to begin with is the activities I booked through Travelocity for whole on vacation were put in on the wrong dates, not the dates I had chosen and she then tried to tell me I would be charged a change fee...would not ever recommend using this site!
DON’T TRUST THEIR INSURANCE
by ericdblackburn on 2020/05/27 22:13
Bought plane tickets prior to Covid-19, purchased their insurance through AIG just in case, when the closures and shelter orders started happening we cancelled our tickets, this was a vacation, no reason to sit in a hotel room only to be quarantined on our return, when I filed the claim I was informed their policy had conveniently changed, I’ve spent the last 3 months going back and fourth trying to get this claim approved, no luck, they ask the same questions over and over, request the same documents over and over, almost as if they are stalling. Bottom line Travelocity and AIG enjoy the money - because I will NEVER use your services EVER again. You should be ashamed of yourselves for the way you’ve conducted business during this time. I put one star, but you deserve zero stars.
Everything was perfect
by EL-81 on 2019/12/26 06:06
I used Travelocity for the first time to book my family Disney vacation for Christmas this year. Everything that i viewed was easy to Understand and they broke down the prices so that it kept me with in my budget. Booking my flight, hotel, rent a car and Disney tickets were a breeze, And when we arrived in Florida to begin our very fun vacation! everything was in order and ready as explained in my itinerary. I will definitely use Travelocity again to book my next vacation and business trips.
SAVE UR $!!
by xmfel on 2019/06/04 02:30
Customer service is a joke. I paid for the top tier insurance package. They issued a warning about Americans traveling to DR. I tried to cancel and they refused to refund me!! What was the point of the trip insurance? Also. The customer service reps must have a script of 5 different things to say. I was on hold for 3 hours while they attempted to find a corporate manager—whom I never ended up speaking too because I kept getting disconnected. These among many other things are the reasons I’ll never ever use this app or site for anything ever again. Needless to say, I’ll be spending 5 days of “vacation” constantly worry about my safety because several Americans have been killed in DR Over the last month or so!!! that’s a great way to spend a very expensive vacation.. 0 out of 5 stars, I gotta go
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App name
Travelocity Hotels & Flights
Description
Get 15% off select hotels in app! Use code: APP15 Free cancellation on most hotels. Because flexibility matters. TRAVELOCITY APP FEATURES: HOTELS - Last minute hotel bookings welcome & free cancellation available! - Pay when you book or when you arrive at the hotel. - Find hotels, motels, and inns around you on an easy-to-use map view. - Review descriptions, photos, user ratings, and amenities from verified hotel guests. - Securely store your payment details for faster, easier, and safe bookings. FLIGHTS - Search and book round trip or one-way flights. - Sort flights by price, time, or duration from any airline. - Enter a departure date and destination, and your trip-ready. ACTIVITIES - Attraction tickets without the lines. - Book local tours. - Airport shuttles & more MY TRIPS - Share your travel plans with friends and family via Travelocity's itinerary sharing feature! - View your record locator, gate information, and upcoming trip details on the go. - Plan your own vacation packages with activities, hotels, cars, and more. MANAGE - Connect with a Customer 1st Guarantee specialist, directly through the app via Twitter or Facebook! - Sign in through Facebook, and use the same account across all devices. - Use the booking tracker to see your past, current and future bookings, even when you’re offline. Travelocity gets you to your next destination cheaper than other apps thanks to the Travelocity Price Guarantee. *APP15 coupon code Terms & Conditions Subject to the restrictions set out in these terms and conditions, the 15% promotion code may be applied to a qualifying stand-alone hotel (not a hotel booking in combination with any other product such as flight + hotel, or flight + hotel + car) booked on a mobile device or the Travelocity app by June 30, 2021, for 1 or more nights for travel by March 31, 2022. Qualifying bookings instantly receive 15% off at check-out through the use of the promotion code. Customers are limited to one redemption of this promotion code and up to a maximum savings of $150 per booking. After the booking, this promo code will not be able to be used again, even if the booking is cancelled. Exclusions may apply and most major hotel chains are excluded. The promotion code cannot be redeemed against taxes, supplier fees, cancellation or change fees/penalties, administrative fees or other miscellaneous charges, which are the sole responsibility of the customer. Discounts are not redeemable for cash for any reason. Promotion codes are non-transferable, not for resale, and cannot be combined with other offers or used for any booking previously made. Any attempt at fraud will be prosecuted to the fullest extent of the law. Void where prohibited, taxed or restricted by law. Travelocity reserves the right to change or limit the promotion in its sole discretion. Usual booking terms and conditions apply (see https://www.travelocity.com/p/info-other/legal.htm) and all bookings are subject to availability. The Travelocity app uses information for analytics, personalization, and advertising. By using our app, you agree to our privacy and cookies policies.
Refund status
by fakehacker02 on 2021/04/14 17:59
I had a cruise set to go paid in full may 3-7 but yet it got canceled due to COVID-19. I was suppose to have a refund back by now but Travelocity chat keeps ignoring my questions . I gave them all info asked and then they disabled it so I couldn’t finish talking! This is a joke and I’m not pleased at all !!! The cruise was canceled in March and refund was suppose to been issued and now it’s almost the end of April and I still haven’t received it!
Worst site ever used for booking
by pissedoffperson2021 on 2021/04/14 17:23
There’s no one who will answer the phone or return calls when you need to change or cancel a booking. I literally tried to change my booking immediately after making a reservation and it’s the third day I’ve tried to get in touch with someone and still nothing plus they charged my card 78$ and some change. I was supposed to pay upon arrival and I canceled because I couldn’t get in touch with anyone to change the date. I also canceled according to their policy and they still charged .. I definitely wouldn’t recommend or use this service again.
Never Again Travelocity!
by No more Travelocity! on 2021/04/13 03:11
You put us on a flight we did not request. You had me on hold for nearly three hours before I hung up. Your app will not allow me to change the flight you mistakingly put us on. You have not returned my calls. I finally resorted to getting help on FaceBook Messenger as was suggested on your app. No one could/would help me and three more hours have passed and no one has responded to my message. You have failed in every aspect. I’ve posted on FaceBook my dilemma to learn I’m not the only one. MANY people have stopped using Travelocity. Never ever again! I will be sure that everyone I know hears my story with you.
App needs improvement
by khalil0123 on 2021/04/12 23:12
This app is in some serious need of improvement. It is always glitching out. When I open it up, most often it is in another language. It doesn’t update my flights since I’ve had to rebook several times. Sometimes it doesn’t even load my upcoming trips even though they are in the system. It just says error. If the app were to operate without issues, then I would give 5 stars.
Trash customer service.
by Squihy on 2021/04/12 15:07
This app is complete trash. Customer service is never helpful. I’m always ripped off through their services.
Does anyone work there?
by Lkn245 on 2021/04/12 14:39
If you are looking to change or cancel a flight, be prepared to be on hold for HOURS. I’ve been trying for two days to cancel my flight and the automated voice told me to wait for 1-2 mins for a customer service rep. Well, 3 hours still on hold and nobody! This is unacceptable. I didn’t have the option to cancel online. This site is terrible!
Frustrated
by scm11111 on 2021/04/12 02:53
Great to book a flight with....horrible to deal with if you should ever need to make a change! Won’t use them again
There are additional costs!!!!
by KingClsh on 2021/04/12 01:45
Be warned, you are NOT paying for your full travel costs!!!!! We didn’t have to pay any additional flight fees (mostly baggage check-ins or swat costs), but we had to pay a fee at the resort we stayed at. Even though it was suppose to be taken care of, we had to pay out of pocket costs that Travelocity should’ve taken care of in the package. Furthermore, if you have to contact someone from Travelocity, be prepared to wait an extremely long time on the phone. You’re better to leave a call back number and hope it’s in the time they quoted. Additionally, the representative(s) DO NOT work out of a US office. It’s an foreign representative which have heavy accents and aren’t willing to assist past mediocre tasks. Bet advice, pay on a credit card and if unsatisfied, dispute with the company. I will not be using and do not recommend this company.
App support is a computer
by bronx811@89104 on 2021/04/10 13:17
I booked online when I noticed I made a mistake on the date all I had to refer to was a virtual chat with that can only answer 6 questions. No luck fixing the issue list of money. Good Luck
Never refunded our money
by Cneubern on 2021/04/10 10:10
Don’t book with Travelocity. They cancel your flights and don’t give you your money back and take no responsibility over the transaction. I have been battling with the company for over 6 months. They have never ever given our refund for 4 round trip international tickets. DONT BUY!
What Customer Service?
by Ironferg on 2021/04/10 02:36
Where over a year into COVID and this shop is a complete mess! I’ve made at minimum 20 attempts to rebook a flight with a credit in my Travelocity account and been dumped, hung-up on and waited more than an hour on the phone (3) times with no answer. The other option is to get a call back, which I’ve tried 5 times with 3 numbers and received exactly ZERO call backs! Spent 45 minutes in chat only to get dumped and then they disabled the Survey, so I couldn’t respond. Have screen shots to prove all of it! WORST Customer Service Ever...non-existent!
Fix your app
by aafresh84 on 2021/04/09 12:59
Waited 2 hours to talk to customer services to only get hung up. Terrible service
Terrible service
by Nickname I don't care on 2021/04/09 04:17
I made a trip reservation easy enough online. When my plans changed and I needed to change the departure date by one day the virtual agent was a pain in the rear. Wasted my time and couldn’t change my reservation. Trying to talk to a human has been a waste. No one has called me back.
Love seeing “Total Price including taxes and fees”.
by Davi of the desert on 2021/04/08 19:45
In this day and age of the ubiquitous “resort fee” or even more absurd and comical “destination fee” I love that Travelocity puts the total nightly room price upfront. I don’t even bother using other booking sites as the room cost without extraneous fees is wildly misleading and a disservice to the consumer. Thank you Travelocity!
Stuck with two Hotel paid Reservations
by ElPitcher on 2021/04/08 03:16
I booked a reservation for a Hotel and on the App I tried to cancel before the trip but the app wouldn’t let me cancel so I booked the right hotel reservation thinking I was getting my money back so now I’m stuck with two hotels from April 5 to the 14th paid for so I stood at the other hotel and the hotel lady knocked on my door stating that they booked a stranger to stay in my room with me isn’t this crazy with this pandemic or who know who it was they wanted to stick a stranger in my room Please don’t USE this app no Travelocity
Horrible customer service
by Brian3221 on 2021/04/07 16:52
I needed to cancel a rental car reservation just one hour after I made it. The website didn’t give me an option to so I tried calling them on the phone. This is on a random Wednesday, not a holiday or busy travel day. I called 4 separate times though out the day. Each time the message said “an operator will be with you in one to two minutes.” I waited for an hour and a half combined between those calls before I had to give up. In the end, they stole $515 from me because they couldn’t pick up the phone to let me cancel. This is the worst company. It’s a sham. They’re thieves. I recommend going straight to the airline or rental companies instead of letting this grubby middleman Travelocity take money from you.
Horrible
by Bugman37 on 2021/04/07 03:04
Their customer service is nonexistent! Waiting on hold for 45 minutes. Glad I wasn’t trying to board a plane or something that was time critical.
Horrible.
by R. R. R. S. on 2021/04/06 04:07
Horrible service and app. No way to get any support or help. Impossible to reach a representative to help you with reservation issues. Do not use them.
Horrible service!
by GatorBait76 on 2021/04/06 03:03
This company absolutely stole $105 from me. They booked a room at a hotel which hadn’t had any vacancies for over 8 hours. Through repeated attempts to contact the company by every Avenue they’ve given clients to contact them have been unsuccessful. They have refused to even speak with me about they money they outright stole! I am at the point that someone is going to repay me either y’all or Travelocity
Travelocity is Trash
by Kha._1208 on 2021/04/06 02:17
This app is horrible, the website is horrible. Their customer service is by far the worst I have even encountered. If you’re thinking about booking through travelocity i suggest you run full speed in the other direction
Great to find flights BUT be careful
by Cortexans on 2021/04/05 13:54
The tool works great for finding flights but if you need to change it can be a nightmare. The only way I use the tool now is to find my flights then I go to the actual airline and book. That way I can talk directly with them (airline) regarding changes. They will not help you if you booked through Travelocity.
Quick and Easy!
by Cris Carter on 2021/04/05 12:19
Love using Travelocity- always quick and easy
Hispanic language???
by John 3:16 - 17 on 2021/04/04 00:04
Why the language in Spanish? I don’t understand reading it. Help in how to change to English please.
Scam.
by arn.al on 2021/04/03 17:47
Save your money and go somewhere else. I was given a cabin saver flight despite paying more to sit in the main cabin and choose my seat. Was told at the airline that this is a frequent problem and I would have to contact Travelocity. I reported the issue TWICE and requested a partial refund and was told I would receive an email (not a call) and never did. The agents do not allow you to speak to a supervisor as “they cannot help with the problem”. Absolute scam, all they want is to take your money.
Default language is now Spanish?
by AutreVie on 2021/04/02 18:26
Opened the app, and the default language has switched to Spanish - every time I open the app. It takes about 8 steps to switch it back to English for my account, but it is not saving the information. Ridiculous.
Travelocity
by mnbvc2468 on 2021/04/01 19:43
The website is difficult to maneuver. I can never talk to a real life person regarding any of my flights or reservations. The virtual chat doesn’t have my questions listed it’s a moot point. I am very dissatisfied and will never be using Travelocity again
Travelocity is the worst ever!!!!
by Shelikestotravel on 2021/03/31 22:08
You cannot talk to anyone. I&#39;ve called so many times and no one answers. Chat is unavailable and you cannot change a flight. Do not waste your time or money on Travelocity!!!
Wrong Language
by kurtenbachj on 2021/03/31 21:57
The app consistently opens in Spanish instead of my preferred language English. No effective way to change it.
Unable to fix their own problem
by Real Money is better. on 2021/03/31 02:04
I have used Travelocity for years. And I wanted to book a flight and car rental and everything was in Spanish. I went to settings and changed it to English. Although the home buttons were in English, the rest of the app and my website version was still in Spanish. I tried multiple things to fix it and contacted customer support, but nobody can help. Terrible customer support.
Unable to follow through prompts
by amamazp on 2021/03/30 19:48
I have travel credit that I have been trying to use. I follow the directions given and it billed me the full amount and did not give me the credit. I had to cancel the flight. I tried that chat app and 80% of the time it doesn’t work. When it does work, it is not helpful. When I request “contact an agent”, it would tell me try again later.
Can’t access travel information
by old hippie surfer dude on 2021/03/30 19:05
I have always used this site for my travels. Now I can’t access inputting information on different destinations. Now they want proof of not being a robot by looking at very grainy pictures of things you can’t see
Would have rather given negative stars!
by jerrlarr on 2021/03/30 17:55
Never book anything with Travelocity! If you buy the insurance on your trip they will run you through the ringer and do nothing for you! On hold for seven hours yesterday three hours today. The Facebook chat that they ask you to use no matter what question you ask they will say I cannot help you with that let me against someone and then ask you to start over. Never ever ever use Travelocity!
Poor service
by BonBon!!! on 2021/03/30 00:33
I have a credit for Hawaii purchase July 2020 Made new reservation April trying to use credit and you charged me another ticket plus insurance!!! Which was never credited from my last flight Been trying Facebook texting can’t get any help resolving this problem. I have another credit for Hawaii that I just want added back to my credit card. I’m very disappointed with you and your customer service
Review
by detox for life on 2021/03/28 22:24
Most of the time it’s the best way to go. Have found a new site that is making me think twice. I booked a flight to Tenn and somehow it was changed to multi city. It said I could change without a fee and then they charged me $60 each for the three of us! Other times it’s simply fantastic!
Great app.
by spiderdaisey on 2021/03/28 21:59
Always dependable.
Bad faith
by Skohlmeier on 2021/03/27 23:46
We will never use Travelocity again. We had to cancel plans to celebrate Father’s 80th birthday because of lockdown. One year later we tried to rebook using credit from canceled trip as we are vaccinated now. Told had to use two months earlier-When Still In Lockdown!!! Really not interested in killing Father so wouldn’t have been able to use even if we had been notified.
Complain
by ⚾️ tp on 2021/03/27 17:21
I get a situation, nobody can’t help me, been waiting for 2 hours, nobody call me. Chat not help
Bad app
by nenebshrv on 2021/03/26 17:09
It won’t recognize the trip I paid for
Martha’s Blog
by Jeannine&Dennis on 2021/03/25 12:20
This was my 1st time using Travelocity &amp; it’s definitely my only Go To Vacation Planner because you save so much when combining flight &amp; hotel! I love the option of free cancellation and if are having an issue booking, you can call up a friendly staff member to assist!
Excelente
by pukinki on 2021/03/25 02:45
Me hace más fácil la búsqueda y compra de mis pasajes de Avión
Terrible customer service
by TheFilster on 2021/03/25 02:41
Just try and get ahold of someone! Not going to happen. Had a booking at Atlantis resort. Advertised as cancel with 24 hours of trip for full refund . Canceled 4 days before . No refund. Can’t contact anyone. Did get airline credit... can’t contact anyone to find out how to get that credit . Won’t ever use again!
Horrible customer service. 75 min phone wait with no success.
by janland17 on 2021/03/24 22:00
Prior to your “on hold”, the friendly recorded voice says, “an agent will be with you in 1-2 min.” NOT! I was on terminal elevator music hold for 75 minutes, with still no answer. In the meantime, I called American Airlines direct, left my name and number and they called me back. They were able to switch out my flight for a later one, though I did have to pay an extra fee for fare change. Happy to speak with a real person, have my changes made and learn now to ONLY go direct to the airlines.
Love it
by BoooperMachine! on 2021/03/24 19:39
Super easy to use and I found cheaper tickets here for the same flight I was seeing at 3x the price elsewhere
Tickets!
by 3littlekittys on 2021/03/24 17:19
I have never had a problem using Travelocity I’ve been a member of Travelocity for more than 10 years now every time I work with them they always make good on their rates!!
BAD Service
by kcififj on 2021/03/24 11:26
Please Do not use Traveolicty!!! I paid for 4 flights through travelocity and they were canceled due to the pandemic and was originally told I had one year to rebook my flights from the time they were scheduled. I paid the extra money that is supposed to cover cancelled flights. Guess what ? It was all for nothing. They did not allow me to rebook and im out $1400. They were supposed to get back to me about the flights, they never did. I requested my money back from the very beginning and they gave me some useless credit vouchers. That i was never able to use. Use someone else to book through, this place never got back to me to let me know anything plus im out $1400
Travel
by Miss.Sophie2020 on 2021/03/24 01:57
Have used Travelocity for many years and have always found the best prices here. Thankyou so much for your service.
Do Not Use
by DJ*MoHo on 2021/03/22 13:38
I had issues with every booking for my trip. I thought I was doing something by planning ahead but not with these people. Rental car -Hertz, couldn’t get the car I made reservations for (wasn’t in Hertz system). I had to get a cheaper car but paid more than what I quoted for the Luxury car I made reservations for, which didn’t make sense. Hotel was supposed to be nearly a 4 star but ugh not with mold on the ceiling and sink (Ramanda). I had to find another hotel by calling around. The reservation I made to ride jet ski’s (wasn’t in Buena Vista Watersports system) so I couldn’t ride because they were fully booked. I had to end up paying nearly double for my entire trip because none of my reservations where actually made but TRAVELOCITY took my money and “booked me”. AVOID BY ALL MEANS NECESSARY
HORRIBLE CUSTOMER SERVICE!!!
by MC in PJS on 2021/03/22 02:39
TRAVELLERS BEWARE: Travelicity has SERIOUSLY DECLINED IN CUSTOMER SERVICE. I tried to update my email information using the “app” which is the first question they ask when you call customer service. I have been on the phone waiting for their representative FOR OVER TWO HOURS!!!! On STILL WAITING TO SPEAK WITH SOMEONE AT 11 pm!!! If I could, I WOULD GIVE THEM A ZERO!!! This nonsense is why people have resorted to other services like TRIVAGO or PRICELINE. At least there, SOMEONE ANSWERS THE PHONE IN A TIMELY MANNER!!!
Travelocity is awful
by royboyclark on 2021/03/18 22:50
This is the Most aggravating site in the history of apps. I put in the info THE EXACT INFO , and it keeps asking for the same freaking info. I’m certainly NOT a computer genius but I’m not an idiot either. Hate this
Helpful
by julie ana d on 2021/03/18 20:15
Thank you Travelocity.
Flight confirmation number
by Meetziepie on 2021/03/18 18:25
I’d like to get my airline confirmation number as the number you give does not show on United. It’s hard to get the information I need. Disgruntled
Love this app!
by S.Ashleigh on 2021/03/17 20:28
Easy to use and you get discounts as well as $ back.
excelente servicio al cliente
by Angiee.10 on 2021/03/16 08:32
nunca he podido buscar un boleto aéreo que no sea por travelocity siempre encuentro los mejores precios y muy buena atención al cliente. muy agradecida del servicio.
Charged twice but nothing was confirmed
by draccomalfoy on 2021/03/15 19:31
I tried booking two flights and got an error message stating my payment was incorrect, I then tried again. Nothing was confirmed, I didn’t receive a confirmation email or itinerary number but was charged for both flights
Thrifty
by Tcannons on 2021/03/15 16:12
Ridiculous. Don’t rent thrifty in Ft Lauderdale. 1 person at counter. Like 2 hr wait to pick up your car. Travelocity should alert you to this.
Easy
by Vnot2shabby on 2021/03/15 01:16
App is easy to use and good deals posted
Bad car company
by hjm1971 on 2021/03/15 00:06
Travelocity booked me into a horrific car company called ZEzgo... ruin my vacation… They are a bunch of crooks! I will never trust Travelocity again!
Customer Service is Horrible.
by Turkish Express on 2021/03/14 20:41
You will get the cheapest pricing. OR SO YOU THINK LOL. You can’t get through to customer service unless you’re willing to wait 2-3 hours. They use COVID as an excuse but the reality is cost savings. They pass the buck onto you with wait times and untrained staff. Also often times you’ll notice that you will make a reservation and a few days later the airline or another vendor will contact you and tell you that they can’t accommodate your flight or you hotel or car reservation. Good luck then trying to reschedule. Use another online travel agency. Travelocity has loved its course. Now they’re all about the bottom line.
Horrible customer service
by pittsburgh tvlr on 2021/03/09 18:23
Chatbot has no value. Need to talk to someone impossible to talk to anyone
Lousy. Fire the developer.
by SonjSailor on 2021/03/08 18:14
I&#39;ve used Travelocity for years, since they first introduced. I installed it on my iPhone and attempted to login. On the first try I mis-typed my email address. I corrected the mistake and tried a 2nd time. I got a &#34;Login attempts exceeded. Please try again in 15 minutes.&#34;. REALLY? I guess that I&#39;ll continue to use Booking, Expedia, and Orbitz.
Love
by Maiky2727 on 2021/03/08 13:08
It really professional
Language choice
by muzk girl on 2021/03/07 16:04
My account keeps coming up in Spanish and I am not able to change it. I can’t read Spanish. Please return it to English and keep it that way. This is my second request for this same issue. Otherwise, I enjoy this app very much.
Travelocity #1
by ZYZAFFAIR on 2021/03/06 12:52
I have been using Travelocity for about 10 years and it has ALWAYS DELIVERED excellent service. Customer service is easy to reach and most helpful and I have never encountered any problems with my bookings. Making cancellations or change is never complicated. It’s is my #1 go to for all of my travel bookings!!!
Stupid language issue
by Cheer-upper on 2021/03/06 02:47
This apps was my favorite with all the fancy features. However recently it retrieve all the information in Spanish for me, while the apps itself is still in English. I checked all the settings in the apps, in iOS settings and nothing was wrong. And even after I choose English language manually in my account, other part of the apps shows Spanish info. What a stupid apps!😡
Very disappointed
by Mommoell on 2021/03/05 23:41
I have been trying all afternoon to use airline credits. I have been on chats with four different agents. They all seem to have computer issues and abruptly hang up. I have also attempted to call and each time I was on the line for an hour. I am beginning to wonder if you want to keep my credit of $654.60. I am very upset. I need help with this ASAP
THEFT
by coldkristi on 2021/03/05 03:53
They refuse to refund me even though I did EVERYTHING CORRECT ON MY PART I PAID FOR A SERVICE I DID NOT GET THEY STOLE MY MONEY 30+ days on phone for hours and hours the worst company ever
What a joke
by BCscott1 on 2021/03/03 20:39
This app is horrible. I needed to speak to someone regarding a cancelled reservation. The app customer service told me they’d connect me with someone as soon as possible, and nothing. Nowhere does it provide a phone number to contact anyone. I finally found a phone number to call, was left on hold for 17 minutes and when I finally got someone they told me that my question “wasn’t their department” and connected me back to the opening automated system which promptly disconnected me. I understand things are difficult these days, but I’ve been trying to get this situation fixed all day and still haven’t been able to. Very poor experience dealing with this company.
Traveling help
by MommaHEN54 on 2021/03/02 22:40
Very helpful app
Awful experience
by Lets go jordan on 2021/02/28 19:26
I booked my reservation through a phone call with a agent. The agent booked my reservation on the wrong date. I called them back to explain the agent booked the wrong date. I was told there was nothing they could do to fix the date to my original date. I was told by the representative because the money was taken out from my bank already. I couldn’t get a refund. The agent was very rude. The agent told me she would let me talk to her supervisor by telling her supervisor to contact me back as soon as we got off the phone. That never happened either. I called back a total of 3 times! No one was able to assist me.. I was giving the run around with a total of 3hours spent on these calls. At this point I ended up canceling my whole trip because of a agent not doing their job correct. I won’t ever book with Travelocity again
Disappointed
by DarlingMe96 on 2021/02/28 05:26
Last year I booked with Travelocity and had zero issues this year it’s already begin to be a pain in the butt I book round-trip flight and I check my itinerary and I only have a one-way ticket even though I was charge for round-trip they said their system is messed up now I have to wait for a refund for my flight back and then I can schedule another flight, customer service was very rude not my fault that their system had a glitch it was just no big deal to them and didn’t even offer to give at 1% discount for their screwup or even an apology never again will I use Travelocity and definitely wouldn’t recommend to my family and friends or anyone else!! I didn’t have time to wait up to 12 weeks for a refund so I kept my scheduled bookings that they had right and I went directly to the airline and the prices was actually cheaper so that was an even bigger disappointment so to anyone questioning Travelocity check your prices especially if you’re on a budget or you just want to save money!! My next trip is booked through Priceline and just for sh!ts and giggles I priced the trip through Travelocity as well and saved almost $200 through Priceline so check them out
I love this app
by Matheson cm on 2021/02/27 17:23
This APPS make it easy for me to find what I&#39;m looking for and most of all there’s a lot of great deals
Horrendous customer service- use another service
by Churgity on 2021/02/26 02:19
Spending now my 3rd hour trying to get an issue resolved. It’s a nightmare.
Why
by Jordannicole0426 on 2021/02/25 21:34
Why do I only have 2 attempts to login before I’m locked out for 15 min? I immediately deleted this app because that’s annoying af.
Scam
by T000V000D on 2021/02/22 04:54
There’s nothing else to add.
Terrible insurance policy
by Bad Insurance Policy on 2021/02/21 18:32
Your insurance is basically worthless unless there is a death. And even then you make it very difficult to file a claim. And customer service is horrible for both Travelocity AND the insurance group which is inconveniently not open on weekends. ——————- Now I’ve had my second terrible experience with Travelocity. I purchased an international ticket to Mexico. I typed into the website the way my name appears on my passport and ID (John). Travelocity’s cache decided to remember how I have used my name in the past (Johnny). When I go to the airport then wouldn’t let me get my ticket without having to pay a $50 change fee. So I did. The person at the airport says this kind of thing happens all the times with Travelocity. Immediately I tried talking to your worthless customer care portal and did not get anything resolved. You owe me $50 for your mistake. And nobody has contacted again regarding this issue since.
Customer service
by still livin and chasin on 2021/02/21 05:24
Any issues I have had with covid and rescheduling, they have handled promptly. Feels good to call a company and be able to talk to someone these days. Appreciate that 🙏
Refund
by Travel Cancun on 2021/02/20 22:50
I bought my ticket on Travelocity for intejet from Chicago to Cancun in April 2020 but due to covid 19 it was cancel I have the airline credit but airline is not operating now I have payed Travelocity and now they are not allowing me to use that credit towards any other airline This is the last time I am buying any tickets or vacation package through them. I would rather pay more money through airline website then pay Travelocity now. I payed $2400 for 5 tickets last year All they care is to pocket there money Hani
Happy and Sad
by Umtr2Gd on 2021/02/19 19:46
First two times using the app-I learned quickly and it was a good experience. Now when I try to book a flight, the language switches to Spanish when I go to checkout. Nothing against the Spanish language, but I don’t understand it and thus can’t book a flight.
Where is the # for customer service
by tanyalmp on 2021/02/19 18:08
The number for customers service is OUTRAGEOUSLY hard to find on the app 🤬🤬🤬
They’ll take your money
by jnewest on 2021/02/18 17:18
I booked a rental car through here but dealt directly with hertz. Travelocity still put an $80 hold on my account. DONT USE!!!
STOLE MY CREDIT CARD INFO DO NOT USE
by Kyleighhh on 2021/02/18 14:49
I used my Apple Pay/Apple ID to book thru Travelocity for the first time yesterday and within an hour my credit card info was stolen and used to put 4 charges on that I did not authorize.
Easy to use
by Jabes girl on 2021/02/16 13:58
Book a trip last year to Hawaii everything went great just book a trip to Key Largo for this year love this app it’s my go to for Vacations!
Customer Service
by Chris B 15 on 2021/02/15 18:18
Do not book using Travelocity. Due to Coronavirus our overseas airline cancelled our flight and is offering full refunds. The only catch is because it’s through a travel agency, Travelocity is getting the refund from the Airline. They are holding our refund and not allowing us to do anything with the flight. They customer service representatives are blatantly lying about the refund policy. I’m honestly surprised at how badly they are handling this.
AWEFUL
by Michigan Kenny on 2021/02/15 02:34
I would chosen zero stars if it was an option. Our 2020 cruise was canceled due to COVID, and Travelocity screwed us on the flights. No refund, no credit, no changes, no breakfast in the morning, just “I’m sorry, but it’s in line with our policies”
To whom it might concern;
by valeca55 on 2021/02/15 01:45
They called me telling that the air line cancel my trip and they book again other day I had to pay extra hotel, They never confirm with the airline the change, even with a confirmed number and email.I was not able to use the ticket,it was very difficult contact them the agents can’t Speak clear English and don’t get clear the issues, they all did all wrong, My experience was terrible
Virtual issues
by Bowistress on 2021/02/11 19:37
It takes a very very long time to get a hold of a live person. It is limited to questions that lead to no help.
Changed and Cancelled
by jickie25 on 2021/02/11 00:03
So tired of changes and cancellations. Can’t get a hold of anyone by email, chat, etc.
Love the app
by Ike737 on 2021/02/09 11:48
It definitely makes things easier and in my opinion is simple to use.
They wrote the wrong date on my ticket
by $$$$$El on 2021/02/04 18:24
This caused me so much confusion and ours an hours of re-checking and checking to find out at Travelocity made a mistake.
No confirmation
by Atalynn on 2021/01/31 04:06
I cannot get a conformation on my reservations!
Errrr
by Angry Frustrated no help on 2021/01/30 19:02
Booked a flight. Went to pay to pick seats. Saw flight was canceled. Why? By who? Virtual chat is useless. Told to call Spirit. Spirit needs alpha numeric number not itinerary number. Back to virtual chat. They only understand the word cancel not why is it canceled. Finally got a number to speak to a person with Travelocity to be on hold for at least an hour still no help. Beyond frustrated.
Would rate lower if I could. Lost $6000
by 1FatAmerican on 2021/01/27 21:32
I have always used Travelocity to book trips, and it was great because I never had any problems arise. However, last year, I booked a trip to Hawaii for my family’s spring break. I booked before anyone had heard of Covid-19. In the weeks leading up to the trip, I called Travelocity probably 100 times, would be on hold listening to some terrible Adele song/ and after 47 minutes I’d be disconnected. Happened on every Travelocity customer service number I could find. I ended up losing $6000 in airfare. I would strongly encourage anyone who is thinking of using this app NOT to. Book directly to have some recourse in the event a pandemic or something unforeseen happens.
Disappointed
by ronnieworlds on 2021/01/27 15:41
I make reservations for Dallas for Beverly Stockdale and myself and she had a medical emergency. We proved it sent all the necessary paperwork and never got credit for it. Then I got talked into using you again. A second chance. Because of the COVID the event was cancelled and moved to November then November’s event was cancelled and I was given a credit for the ticket which I asked if I could be reimbursed because I don’t travel and these were special events that are now cancelled. Soon y credit will expire I paid for two tickets again. One for myself lynda pryor and one for Chandra Singleton Again only this time I will be out of over 700 dollars. I am understanding of credits but under these circumstances I feel we should be reimbursed to our credit cards. I’m older now and if I do travel I will go directly though the airline. I will now have lost 1000.00 dollars without haven’t gone anywhere. Is this fair.
customer service
by ldiazn on 2021/01/27 01:45
worst cs ever
Terrible Customer service
by beware 777 on 2021/01/26 21:53
Booked a room a week in advance. An hour later I had a family emergency and needed to cancel the room. Instead of giving me my money back they lied and said they called the hotel(the hotel said they never received a call) and that the hotel would not work with them. Try Priceline. Much easier to work with
The best
by Gerardoto1958 on 2021/01/26 12:23
La mejor
Easy to navigate
by statz29 on 2021/01/26 02:09
Very easy to navigate this site. Many options are available and it is easy to compare with other placed to stay.
Ms Stewart
by Stylinmom73 on 2021/01/20 01:45
I was in the middle of an emergency situation and needed a flight and chose Travelocity during this COVID pandemic due to the fact if there was any reason I couldn’t keep my reservation and cancelled within 24 hours of booking I wouldn’t loose my money and be charged. WELL!!!! That was the farthest rest thing from the truth. My flight didn’t get used and it was booked and cancelled within 12 hours of booking it and Flight was thru American Airlines and I got confirmation it was cancelled but my credit card got charged over $500 and I appealed and My credit card did dispute and they said flight went on as scheduled and I chose not to fly and therefore charged me full price without even offering a voucher or refund. American isn’t an airlines that requires cancellation directly with them when booked on Travelocity so I cancelled on Travelocity site. I’ve been battling with them since September 2020. Especially during these hard time taking a hit like this when all the advertising says free cancellation within 25 hours and you do and your still screwed. I won’t back down. This is wrong on many levels and would not RECOMMEND this site to anyone as their slogan is FALSE and they DO NOT STAND behind THEIR word.
Not very friendly
by chfdghydc on 2021/01/18 04:11
Their app doesn’t even have their phone number to call them when the app won’t do what you need.
Not impresssd
by Sally0730 on 2018/12/27 11:29
App is super slow in updating my travel profile information. When trying to add my family members it takes forever. In addition, for the key required fields like date mm/did/yyyy, the app requires the slash marks but doesn’t populate then itself, which is very annoying. Also find the app super buggy when trying to look at trip information. I just added in trip details about where I want to go, such as hotel area for the place I am traveling, but it doesn’t save. It is very difficult to change the default (eg Cancun airport defaults to Cancun vicinity, whereas I want to change and keep hotel area to Riviera Maya). Also would love to be able to click a setting like, Only non-stop flights, to make mu searching more consistent. Long story short, is that the website is way easier and more efficient to use.
AWFUL CUSTOMER SERVICE
by Ktolliver on 2020/06/09 21:57
This is my first time ever traveling and I decided on booking through Travelocity. At first it was smooth sailing. Unfortunately with the covid 19 I had to cancel my original trip which was simple. I then had to wait on the phone for 2 HOURS to reschedule a flight and was almost charged $3,000. I literally was put on hold at least 7 times and during each time the agent picked up the phone there was a bunch of laughing and yelling in the background. Finally after 2 hours my flight was rebooked. I just got a notification my flights got changed so I contacted them through their virtual agent thinking it would be quicker. WRONG it took just as long and was nothing but a head ache to change my flight so I didn’t have a five hour lay over. First I was told it was $200 then was told there was no fee. Finally I was told there w re no flights with short lay overs. At this point I gave up. I ended up contacting my air line directly and thankfully my air line switch all of it over on the house without any fees because of how much of a hassle Travelocity has caused me. I will never book through Travelocity again.
Terrible service
by Jaw621 on 2020/03/21 21:55
I understand with the climate of today, it cannot be expected to be business as usual. With that in mind, I have been on a trip in Australia and with the airlines starting to shut down and government now issuing a warning for travelers to return home, I have been trying to contact Travelocity to change my flight home. No luck on phone or through on line chat, even though trying for the last several days. Airline won&#39;t let you modify ticket if you bought thru a 3rd party such as Travelocity - says they (Travelocity) have to change it but you can&#39;t get through to Travelocity to do that. On Friday (3 days ago) I received notice my return flight was cancelled. No word from Travelocity and still Couldn&#39;t get through via telephone or online. Ended up going through a booking a return flight on Expedia - waiting at airport now. One leg of the new flight was cancelled and within a couple of hours Expedia sent me an email with a rebooked flight leg. Let this serve as a lesson - I will NEVER use Travelocity again.
Ms Stewart
by Stylinmom73 on 2021/01/20 01:45
I was in the middle of an emergency situation and needed a flight and chose Travelocity during this COVID pandemic due to the fact if there was any reason I couldn’t keep my reservation and cancelled within 24 hours of booking I wouldn’t loose my money and be charged. WELL!!!! That was the farthest rest thing from the truth. My flight didn’t get used and it was booked and cancelled within 12 hours of booking it and Flight was thru American Airlines and I got confirmation it was cancelled but my credit card got charged over $500 and I appealed and My credit card did dispute and they said flight went on as scheduled and I chose not to fly and therefore charged me full price without even offering a voucher or refund. American isn’t an airlines that requires cancellation directly with them when booked on Travelocity so I cancelled on Travelocity site. I’ve been battling with them since September 2020. Especially during these hard time taking a hit like this when all the advertising says free cancellation within 25 hours and you do and your still screwed. I won’t back down. This is wrong on many levels and would not RECOMMEND this site to anyone as their slogan is FALSE and they DO NOT STAND behind THEIR word.
Poor back up for problems
by Yuk to ads on 2019/07/20 00:04
Made and then canceled hotel reservation over a month in advance. Received confirmation email of cancelation. I still have both those emails with Travelocity. Then on original reservation date was charged by hotel. The second day a second charge was placed on my credit card. I Called hotel-that said the reservation was never canceled. Called Travelocity. Spent almost two hours on the phone. No satisfaction. They told me they would be back to me in 24 hours. 12 days later I received an email from Travelocity that informed me the hotel would not reimburse me. Travelocity wanted me to send them proof of the charges so it could be dealt with further. They never once offered reimbursement from them as a possibility. To date I’m bank stopped the pending 2nd charge from clearing and reimbursed me for the first charge while they investigate. The results my bank gave me took 5 minutes to get those results. I will never use Travelocity again. Once I get the final clearance letter from my bank I will delete the Travelocity app. My suggestion is be very careful using this organization. I will maintain those emails.
No customer service
by fristrsted on 2020/04/19 12:15
: I wish I could get some customer service from Travelocity now. I’ve been a member for over 15 years. I have three flight tickets in Europe that I paid for through Travelocity. I need to cancel all three because the conferences I was attending in Europe have been cancelled. I tried canceling them my Travelocity app and couldn’t do it. Two of these trips I actually purchased travel insurance through you so I called the number provided. But they couldn’t help me until the flights were actually cancelled. Then I would have to submit claims for each one. What good is there in purchasing this travel insurance when you have to take all these steps to cancel and get refund. Others seem to be able to cancel trips with no problems since the Corona virus has caused cancellations for most events through the summer. Usually it is easy to do my bookings through Travelocity but these cancellation procedures are extremely frustrating. In the past, Travelocity has been able to contact me if they needed to reschedule one of my flights. Why can’t Travelocity help with these cancellation requests I have now?
Bad service
by mirnarn1 on 2020/03/25 16:36
I made travel arrangements that could not be kept due to the travel limitations set by my state as well as the World Health Organization yet Travelocity said I could not have a refund. They disregarded what is going on around the world with the Covid Virus. The customer service is lacking with Travelocity, I could not speak to anyone after several calls and being kept on hold, and when I finally did she basically had nothing to say except “you will not get refund!” Completely bad business considering that we are told by airlines and our president not to travel due to this virus and Travelocity doesn’t seem to care about our safety. They just want to keep our money. I will never do business with Travelocity and I will advise everyone I know. When business is back as usual Travelocity customers that have been taken advantage of and disregarded will have opportunities to take their business elsewhere. I had reached out to my airline and my resort and they said no problem to reschedule or cancel without any penalty realizing it was all due to the Covid19 virus but Travelocity didn’t care!!
Hard to get refund!
by Hoony9012 on 2019/09/24 14:40
My friend got interview schedule at CA, so we booked full package, flight hotel car, and paid on Travelocity website. Next day, we received the email that the flight cost increased. Because we didn’t have enough budget, we tried to contact with phone number given on the email we received. Agent said we need to contact ‘service center’. I put the booking number on the phone and waited for ONE hour. Hung up. Called back to ‘alternatively contact’ and explained the situation. They keep saying that I need to contact service center. Called again. Waited on line for another ONE hour. Hung up. Lined up again and waited ONE more hour! 24hours 7days is a LIE unless they ignored my call. Because of 24hour refund rule, I downloaded this Travelocity App, and contacted the agent through the message. Finally, I contacted the agent and explained this situation to him, and they gave me the Full Refund! Agent was very nice. I really appreciate to him. Result was good, but we were exhausted during the process...
Jody N.
by Jodynelligan on 2018/04/03 17:54
Stayed at bikini beach resort, Panama City beach Florida. Travelocity falsely represented this resort and what it offered. I pick this resort based on what was offered and it having close access to the beach. The room was dirty. We had no running water. It was outdated. No internet access. No balcony. No pots/pans in the kitchen that was supposed to be fully stocked of utensils etc. there were a few forks. 2 plastic bowls and plates. The shower rained all over the bathroom. Construction on the hotel all over. No gripes on stairs my daughter fell down them and injured her hand. The showers by pool didn’t work. The room dafr had a broken off key in it. Parking was at your own risk if you could find it. My kid was offered drugs by another patron of the hotel. Do not stay here. 783. For 4 days was a waste of money. AND you have to rent your beach chair.
Corona Travels
by BrianP318 on 2020/03/29 13:35
Had $2,000 worth of flights (2 tickets) from ORD to RSW. With all the beaches, restaurants and “Stay Home orders”, we were in need of cancelling our trip. I tried calling Travelocity everyday for a week and a half as our trip approached in an attempt to cancel our tickets. There phone systems said they were down and unable to take the call and to fill out the cancellation request form and that we would receive a confirmation email with information stating if we got a refund or credit from American Airlines. As time passed, I never heard anything. On three occasions, their phones didn’t say they were down but had “over 2 hours” hold time. I wanted to ask someone if the cancellation was being processed as it needed to be done prior to the departing flight. I held on hold for a combined total of 3hrs and 14min. All three times, the call just dropped me from it (not a reception issue) and i never heard from Travelocity. Not by phone or email. My flights were never handled. I ended up holding for over an hour to speak to the airline directly and handled it myself.
Iffy
by <~Katie~> on 2019/10/21 12:59
My partner and I planned a trip for this past weekend. After booking a hotel, we stumbled upon one that was a bit closer to where we were traveling and was cheaper. I cancelled the booking for the first one and received a cancellation email saying I would be issued a refund. Then I booked the new hotel which was very nice. After our stay, the next morning, I noticed that I was charged for both hotels. I called the one I cancelled and asked what had happened and they said that they didn’t see my hotel was booked through Travelocity and to call them back, not promising a refund. If my email says “cancelled with full refund from hotel,” i’m not expecting to still be charged. But the hotel we stayed in was very nice at a good price and we had a blast. Travelocity just need to work on their communications to the hotels so consumers don’t have to deal with this situation, because now I have to take time out of my day to handle something that should have already been handled. I won’t be using Travelocity anymore for this reason.
Not very good.
by Welcome4awhile on 2020/02/01 13:39
1. We were looking for flights to and a hotel in Boston. The airline has the best deal; $20 less than Travelocity. 2. we were looking for flights to DCA. The flight was priced the same as American Airlines. We decided to book through Travelocity. Mistake. Immediately after pressing the confirm option, our itinerary never arrived (We received a notice on the screen stating that our itinerary would generate later. Please check in a few moments “. 12 hours later still no itinerary. Checked the credit card and there was indeed a pending charge to Travelocity. Called Travelocity customer service to address the issue. The rep was friendly enough but ultimately could only tell me what we already knew: The flight was not booked and that the hold on our card would be removed with a week. Meanwhile we’re down the original amount on our card while still having to book our trip. I’d recommend going through the airline or hotel directly. They usually have the same if not better deals.
Wrong app/ not useful
by Tizoooo on 2017/12/08 21:53
Be careful when u are booing the hotel specific when it says all inclusive! I booked all inclusive hotel in Cancun /Vila del palmer Cancun luxury beach resort and app said room is all inclusive. Right after I purchased it, I received the confirmation email from Travelocity and thanks God I usually don&#39;t check, but this time I checked and I couldn&#39;t find all inclusive package in my reservation. They charged me too much for just regular room. I called costumer service and I was almost more than 2hr and 20 min on the line with them without getting any result. They said u can changed ur room and buy the other one which is $1200 more than this room that u reserved. U guys be careful when u are booking any hotel for out side of US in this website and specific with this app. I am very very disappointed with their costumer service and this app:(((((
Golden Parnassus golden staff
by cousin Reids dad on 2019/07/05 18:42
My two adult children and I just returned from Golden Parnassus. It has been our third vacation there. The food is both good and plentiful, the drinks flow like a river and the staff is second to none. Their staff is always eager to accommodate your every need . Special shout out to Fonsi. Fonsi is the most amazing bartender I’ve ever seen. He is an absolute machine behind the bar. You never wait for a fresh drink! He is also extremely cordial. He is a big reason why we are return visitors. His intellect and humor are worth having a drink across the bar from him. It’s amazing how he switches from English to Spanish as needed. Bar body shots use to be fun but for what ever reason they were not allowed on our last trip, I’d like to see them return.
Travelocity canceled flights without consent
by DyUmi on 2020/12/07 16:09
1. Booked flights on a Friday and received confirmation email stating that my trip was confirmed and did not need to reconfirm; 2. Saturday Travelocity sent and email twice asking to reconfirm (fishy); 3. Sunday checked app to see that my itinerary was canceled without my consent; 4. Called and told that my child’s name is too long for the ticket even tho the app accepted it; 5. Had to rebook exact same flights, dates, times, seats, pay extra $260 for rebooking tickets (closer to my trip date) and travel insurance not eligible for “new” booking!?! All this and extra to shorten my daughter’s name on her ticket in a span of two and a half days. I think they could have given me until Monday to contact them. I mean my trip is not for another two weeks and they only gave me a little less than a Saturday to respond to a suspicious email... :( All I was offered was, “I’m sorry this happened to you.” If I could give negative stars... I definitely would.
Wonderful customer support
by FranField on 2019/07/08 00:19
Since booking my trip through Travelocity, I have been impressed and thankful for the ease of comparing options and then keeping the itinerary in one place. However, when an airline cancelled my flight a few hours before I was to be at the airport, I was thrown into a tailspin. I contacted customer support at Travelocity and I was astounded by the help I received from Miji (my apologies for probable misspelling). She worked tirelessly to explore various options with me, stayed an hour beyond the end of her shift, and ultimately got me and my daughter to the airport in the nick of time to catch two flights, flying standby, to the end result of being able to keep our college visit appointments. Thank you!
Cancellation
by Never is the dark on 2020/04/18 22:19
I have been trying to get a hold of Travelocity since March 12th about cancelling a flight that was supposed to take place on March 14th. Because I have tried every avenue and no response I am extremely frustrated. I had to call American to cancel directly and they told me that Travelocity would be able to extend my flight for a year due to the COVID-19 and that I just needed to get a hold of them. I realize these are very tough times for everyone and I would really appreciate to at least be acknowledged that someone is looking into this and will get back to me in a timely manner. Instead I just keep getting automated information telling me that I need to speak to an agent whom I can’t reach. It’s funny how then can answer emails texts etc when you want to make a reservation but can’t answer for a cancellation. My husband books a lot through you and I’ve never been so disappointed.
Complete Scam
by pmayland on 2020/05/02 21:17
Worst owner ever. This lady pretended to be so many people it wasn’t even funny. She refused to issue me a refund even though it is literally on her await message if you call them that they honor all of their vendors cancellations. At first she tried to trick he into saying I canceled first, even though President Trump cancelled the airline for March 26th. Lufthansa Airlines told me she was flat out lying and told me to tell her that she should call Travel Control, Travelocity’s Boss, because Lufthansa issued the go ahead for the refund . She called and said I was correct, was going to issue me a refund and hung up on me. This happened twice before I called my credit card company to dispute it or take them to court. Either or I am fine with. I have everything on recording and she willingly knew she was being recorded and lied right to my face. Unfortunately I have to give this heap of junk 1 star or it would get 0. I’m sure the rest of the ratings are all her personalities too.
Please never use this app
by 27384725 on 2020/09/14 16:50
First off they changed my flight to earlier in the day without telling me or changing it on the app so I missed my fight and they basically said it’s my fault????? So I wasted money on the flight going to the airport parking hotel and car.....so I had to go back home. I booked another flight and when I got to Florida I go to get my car that I booked from this app.....paid for it and everything! I get there it’s a place called “right cars” they would not give me the keys because I wouldn’t fall for their BS and buy the expensive insurance when I have proof I have Allstate ! So basically I lost money for round trip flight and my car for 7 days ! They are the worst please go through companies directly because travelocity will tell u to call the companies and they have nothing to do with it and then when you call the companies they say to call travelocity and they have nothing to do with it!! It’s all a scam
Would rate no stars if I could.
by ChinkUhBlaze on 2020/08/26 20:32
Currently sitting at the airport, and have been for the last two hours, working to get the rental car that I ALREADY paid for. And even though I paid for it and that transaction had no problem going through, I needed another $200 once I got here, on top of them running a credit check. After being denied for the credit check, they tried in a different name. So we go from $200, to $608. Once I asked for a refund to go to another car place to just get to go to the hotel that is waiting for us, we are told it will be about a month before funds reach our accounts. I am on a six day vacation after being an essential worker this entire pandemic. It is my birthday week. I have not even seen the hotel I will be staying at. My flight was a total of 3 1/2 hours. And I’ve been at the airport since 7am. It is currently 4:30pm. Do not book with this company. It’s all a run around.
Great app, even better company
by swimgirl18 on 2018/02/23 14:52
This app is very user friendly and never crashes. The search functions make it a lot easier to find what you&#39;re looking for. I love using the map to find hotels because it&#39;s really easy to filter and manipulate. Travelocity itself is such a great service. It makes it so easy to plan your entire trip and there&#39;s always discounts, especially when you book things together. Their customer service is also incredibly helpful and generous. I had an emergency while abroad and with one phone call they helped me work everything out and get as much of a refund for my flights as I could. I only had to pay a cancellation fee to the airline.
Great for searching and/or planning a trip but useless for anything else...
by Peppermintpatti942 on 2019/06/22 18:21
Planning and booking a trip was fine but because my son contracted a viral infection 3 days into a 3 week trip and had to make an emergency return flight, the app was useless. Spent the better part of the day-more than 8 hours-on the phone with customer service trying to make arrangements. In the end it cost me an entire day of my time (and stress) and an additional $1000 (on top of the original $1700 for the 1st flight) to bring my son home. When I went back to the app to file a claim with the flight insurance I’d purchased, all of my flight info was gone and couldn’t be retrieved. Thankfully, I’m old school and manually document everything so I’ll be calling the insurance company directly. If that goes smoothly, I’ll raise the stars in this review. But buyer beware: this app needs major improvement!
My Go to for all my trips!
by Bgelzunas on 2020/03/01 23:07
My fiancé and I travel a lot and we’re always looking for the best deals when we travel. I’m such a planner and I like finding the best options to make sure we always have an incredible time. Travelocity is my go to traveling site that I use. The site is easy to use, the prices are always the best, and it makes planning a trip so much less complicated. I just planned my entire honeymoon trip for our upcoming honeymoon in June all booked through Travelocity. I recommend the site to anyone who is looking to travel. I plan on continuing to travel as often as I can. I look forward to the deals I can find from now until the near future!
Almost an entirely one stop shop
by Geebs1 on 2019/07/21 23:03
When I’m looking for a travel booking, I want to see all my options. In addition to getting the things done as planned, I want to stack up on rewards and see what payment options will give me the best use of my hard earned dollar. Travelocity is typically my number one resource for that. Where I think they could improve is a comparison tool, kinda like when your shopping for other products online you can choose 2-5 items and select “compare” to then see your top choices lined up side by side. Also, looking at the search results on my tablet looks like trying to watch a scenic view threw a long and short window. It’s just enough to hide everything your looking for in an initial photo.
Poor and inaccurate service
by mitrub on 2019/05/27 02:01
I used app to get help with reservation but they only gave 3 options either you use fb or Twitter to send message or call. Since I don’t have one of those social media accts I called them. Said wait time was 9 mins, after an hour and ticking on my phone call log time a rep answered. I told her my problem, which was Travelocity chrgd my acct but yet said there was a problem and I needed to enter new card info. I told rep my available bal was deducted by Travelocity and yet my trip wasn’t booked. I was told in manner of “its ok the chrg will be refunded and will be put back into my account within 3-5 days. And I explained my concern was my trip and booking it, before the available plane seats were taken, rep said “aha” you’ll have the refund in 3-5 days. Zero care zero Cust service and zero understanding. Been over 10 year customer never had this horrible experience and now my business will go elsewhere.
Flights are supported
by Benavidez14 on 2020/02/02 23:57
I was on my way to see my grandson in San Antonio, Texas and being in a small market like Fresno, California I often find myself driving to San Francisco or Los Angeles to get a reasonably priced flight. In fact, this particular visit, I purchased 4 round trip tickets. As we were driving through Los Angeles, we ran into a traffics jam (shocker) due to a major accident. I called Travelocity customer service line and they quickly rebooked all 4 of my tickets for later flights and did not charge me any extra fees. I am forever grateful to Travelocity for accommodating my situation and making my trip to see my grandson absolutely amazing 🙏🏽
Horrible customer service
by RS Gawron on 2020/02/22 19:25
Don’t use this service. It’s terrible. The airline changed my flight to an earlier departure time. The connecting flight was not changed resulting in a lay over if more than 8 hours when previously is was about 1 hour. I contacted Travelocity to have my connecting flight changed. I was on the phone with Travelocity for over 30 minutes only to learn that the change would’ve cost me $200 per person. Seeing that the airline changed my flight I thought they might work with me. I was wrong. The Travelocity phone support was clearly outsourced overseas, as the rep definitely had difficulty with English. He essentially quoted airline policy to me and made no effort to advocate for me. The call center will read policy to you, which I can do myself. Travelocity is useless if you have a problem. Understand they will not help you when needed. I will never use them again.
Do NOT use Travelocity!!!
by Brrmann on 2018/08/20 22:44
My family and I used Travelocity 8/18 to reserve a room while on our way to Florida. Upon “reserving” said room, Travelocity went ahead and immediately charged my account. When we got to the hotel we were informed that there was NO reservation made in my name nor any from Travelocity. The hotel was quickly running out of rooms so we had no choice but to go ahead and book another room and pay a second time. After checking I I phoned the Travelocity hotline and spoke to a complaint taker. The complaint taker listened to what I said then turned around and phoned the hotel to confirm my story. The complaint taker then told me that my story checked out and she would submit my complaint for a refund but this would not take place until Monday. Come Monday I received an email stating the hotel refused to refund my money for canceling the reservation, so it was my loss. I responded to the email and informed Travelocity that there was NO reservation made so NO reservation could be canceled, I simply wanted my money back that Travelocity had charged me. I immediately got an email from Travelocity from a “Do Not Reply” account at Travelocity. Seems as if Travelocity cannot admit their mistake and refuses to reimburse the money they charged me for services NOT provided.
There are additional costs!!!!
by KingClsh on 2021/04/12 01:45
Be warned, you are NOT paying for your full travel costs!!!!! We didn’t have to pay any additional flight fees (mostly baggage check-ins or swat costs), but we had to pay a fee at the resort we stayed at. Even though it was suppose to be taken care of, we had to pay out of pocket costs that Travelocity should’ve taken care of in the package. Furthermore, if you have to contact someone from Travelocity, be prepared to wait an extremely long time on the phone. You’re better to leave a call back number and hope it’s in the time they quoted. Additionally, the representative(s) DO NOT work out of a US office. It’s an foreign representative which have heavy accents and aren’t willing to assist past mediocre tasks. Bet advice, pay on a credit card and if unsatisfied, dispute with the company. I will not be using and do not recommend this company.
Lost me $145
by Podriad on 2019/06/30 01:53
I will never use Travelocity again. I made a reservation for my fiance and me to stay at a hotel through this site. After he got a few extra days off, we decided to extend our trip. I changed our reservation, and everything was fine. That is until we arrived for check-in. After a long day of driving, we were exhausted and ready for a break. The hotel was unable to find our reservation, and after a 45-minute phone call with Travelocity, we had no reservation. We were 2000 miles from home and didn&#39;t have many options. Luckily the front desk guy (Josh is a lifesaver) got us a booking at a different hotel for the same rate. The biggest issue is Travelocity charged me for the reservation I thought was canceled and is refusing to refund me. So I, a college student without a lot of money, am out $145. If I could give negative stars, I would.
A nightmare
by adshteb on 2019/03/27 19:22
Spent over an hour on the phone with the barely comprehensible India call center because I wanted to use a flight credit to book a new flight. Asked to go from DCA to O’Hare and back, which ended up being too expensive. Decided to switch to Dulles instead of DCA. Finally thought I had flights from/to Dulles. Got an email saying they booked to from/to DALLAS not DULLES. I was perfectly clear with my instructions and repeated myself several times to the India call center. Obviously they don’t know anything about US geography and there’d be no logical reason to use DALLAS airport instead of DCA, which is in Virginia. Three calls and an hour an a half longer on the phone, and after waiting for Travelocity to decide whether THEY WOULD FIX THEIR OWN ERROR WITHOUT CHARGING ME, the snarky and unapologetic supervisor finally got me the correct flights. I’m done with Travelocity. Terrible service.
Awful experience
by Lets go jordan on 2021/02/28 19:26
I booked my reservation through a phone call with a agent. The agent booked my reservation on the wrong date. I called them back to explain the agent booked the wrong date. I was told there was nothing they could do to fix the date to my original date. I was told by the representative because the money was taken out from my bank already. I couldn’t get a refund. The agent was very rude. The agent told me she would let me talk to her supervisor by telling her supervisor to contact me back as soon as we got off the phone. That never happened either. I called back a total of 3 times! No one was able to assist me.. I was giving the run around with a total of 3hours spent on these calls. At this point I ended up canceling my whole trip because of a agent not doing their job correct. I won’t ever book with Travelocity again
Excellent Service!
by BucsFan399 on 2020/11/10 15:37
I spent approx 4 months trying to find and book our flight for a wedding, and four weeks before we travel American Airlines and Latam canceled flights. I called and an a gentleman Gavin took on the challenge and fixed everything. It took some time but he did it! Gavin deserves Recognition and a pay raise or you are very nice, courteous, professional and patient. This coronavirus ruined everything and he had to do some creative work to get it done. I have used Travelocity for many years and this is why I continue to use Travelocity. Bravo! 👏 Thank You Travelocity! Keith Martin
Cancellation /refunds
by DMB606 on 2020/03/20 16:24
This agency is awful as far as cancellations and refunds. There is no acknowledgement whether through email or some Type of confirmation. I have been trying to call for three weeks to cancel , I actually spoke to someone three weeks ago and was told To wait because they saw refunds being allowed in the near future. Only problem, you can’t get through on the phone and never mind their social Media chat lines, no one except automated service. And I can’t tell you how many times I tried to fill out the on line forms for refund / cancellations and the itenarary number is the wrong one, you need the airline itenarary number. I spoke to jet blue , American airline and Expedia because of other cancellations and there service and confirmation was excellent. Travelocity , you are not doing a good job at all....worse service ever!!!
It’s very functional and I use it a lot
by Rbose123@$& on 2019/01/15 02:52
4 stars instead of 5 because: Every now and then, it’s $5 more expensive to book through Expedia than through airline website. Also, most hotels, airlines, etc will work with you more easily if you didn’t book through a third party site. My TSA number does not end up on my boarding pass and neither do my frequent flier numbers-I end up booking and then going to the airline to link my TSA and to get the miles to accumulate. That’s annoying. But the deals are good, it simplifies travel planning, and I have used my expedia points recently and it was simple and really knocked the price down on a hotel room in LA.
Did not specify which airport in Istanbul on ticket
by Marsteitieh on 2018/09/18 00:05
I was extremely vulnerable and crying with no help from the Agency that happily took my money. I had no idea nobody in Turkey spoke more than a few words of English, barely even hi or bye I was stranded in the wrong airport because it only said Istanbul Terminal 1 on the reservation. After checking in I was two hours from the airport my flight was leaving from. I stayed on the phone for an hour and a half until I was escalated to a amanger who took another hour to escalate me to another manager who kept me on the phone for 90 min and hung up on me. Eyes swollen and tired I booked a new flight to get home safe. None of this would have happened if the airport was specified, there are three international airports in Istanbul turkey and none of them have a terminal 1 .. maybe people should rely on using their brain and companies can stop automating and programming everything so the world can run as it should with people that care and integrity for their business. These days are long gone- will never book with Travelocity .. my mom Booked with Expedia and they at least credited her half the rebooking fee. That was after trying to get a full refund or a free stand by flight .. all in 20 minutes
Poor customer service
by Abused & neglected on 2019/04/20 16:16
I tried to book a hotel with them, but there was some descriptions missing on what was offered for the price. I decided to call and talk to a representative. It was worthless. They just read from a script and don’t even understand the question that you’re trying to ask them. I asked for a manager and she told me that no one was available. Then she tried to help further by repeating the same thing she already told me. I asked for a manager again and this time she said ok, it will be just a couple minutes while they finish helping someone else. Put me on hold and 5 minutes later she comes back on and continues trying to help me. Hate to think what would have happened if I actually booked something and needed help on an issue. Last time I try them for travel.
So dependable.
by MelERnurse on 2018/05/06 21:22
I’ve used Travelocity for my airline and hotel bookings and I’ve always been satisfied. I had a problem one time (my fault!)with a last minute booking and the costumer service helped me reach the right people. With all the changes and expected fees, i honestly told customer service that it was my fault. I did not pay any charge fees for flight changes. In fact I got a check as a refund since they found a cheaper flight for my last minute booking. I’ve booked hotels internationally and locally and I always get the best deals through this app. Thanks guys!!!
Customer service helpful
by anemy328 on 2018/09/19 18:25
I’ve been pleased with Travelocity and it’s app. On a couple occasions they have over booked the hotel we stayed in, and when we arrived there were no rooms. It was rather stressful finding another place to stay last minute, however the customer service was nice and refunded our money and gave us a $50 voucher for our inconvenience. On one occasion, I had wished it was more as it was Memorial Day weekend and we had to travel pretty far to find another vacant hotel in Denver, but it was their policy and the agent could not do more.
No pandemic policy
by Folkartu on 2020/07/08 01:50
Ive been on the phone for an hour now.( still on). I cannot believe there is no clear cancelation policy during our current pandemic. There is too much time between responses and I cannot believe the process of canceling my trip takes this long. It took them less than 5 minutes to process my initial payment. I think they are purposely discouraging customers so they can’t cancel. In addition, I&#39;ve tried several times to cancel online and a message appears that says there is a technical glitch. If and when we get to travel normally again, Travelocity should consider a better transparent and fair service instead of purposely getting customers frustrated. Ive now lost an hour and 10 unnecessary minutes trying to do something I have a right to do.
Do Not Use
by DJ*MoHo on 2021/03/22 13:38
I had issues with every booking for my trip. I thought I was doing something by planning ahead but not with these people. Rental car -Hertz, couldn’t get the car I made reservations for (wasn’t in Hertz system). I had to get a cheaper car but paid more than what I quoted for the Luxury car I made reservations for, which didn’t make sense. Hotel was supposed to be nearly a 4 star but ugh not with mold on the ceiling and sink (Ramanda). I had to find another hotel by calling around. The reservation I made to ride jet ski’s (wasn’t in Buena Vista Watersports system) so I couldn’t ride because they were fully booked. I had to end up paying nearly double for my entire trip because none of my reservations where actually made but TRAVELOCITY took my money and “booked me”. AVOID BY ALL MEANS NECESSARY
Disappointing Customer Service
by customer15131513 on 2020/03/14 04:03
I am ashamed and disappointed at the technical capabilities of customer service for this company. The representatives, the two times I was able to get put on hold without getting dropped or told to call back later, were both kind and doing their best. However, both times, while we were in the middle of processing my refund, their system went down, forcing the transaction to remain incomplete. At this point, just shut down for half a day, fix your system to be able to accept all the calls you are getting, and then go back online. Everyone understands wait times, but dropped calls and the entire system shutting down when you’ve been working with a representative for two hours is ridiculous.
Not as good purchasing directly from Airlines
by Martin_SFO on 2020/03/14 12:18
These extraordinary times during the corona virus outbreak however I faced similar problems during weather events as well which have exposed Travelocity as a really poorly managed company during times of crisis. For the past three days I have tried to change my return flight home. Neither the app or the website allow me to make the change online and I can’t get through to an agent after placing at least 30 calls. Meanwhile my friends who booked directly with United were able to get through and change their flight with little trouble on the website. Moving forward I will book directly with the airline as much as possible.
My go to app for travel but....
by Kathikatty on 2018/10/13 16:01
I normally book my trips through this app. I do some price comparisons here and there but largely use this app. We stayed at a hotel recently and I e searched everywhere to write a review but can’t find it anywhere. I had to dig through emails to find my old itinerary to even get the info pulled back up as apparently you can’t look at past trips. Not even those that were a week ago. So even after looking up the itinerary I still couldn’t find a way to leave a review. So my suggestions to improve: have past trips posted or at least able to be found for x number of weeks. And make it easier to write reviews!!!!
Omg
by sprinkler actor on 2018/09/08 21:09
Went online to book a getaway vacation I saw this vacation special hotel and airline to Saint Thomas so I went online to book suggested going to the app and getting a 15% discount so I did open vacation did not see a discount so I call after 30 minutes of being Whole day eventually came back to the phone gave me a 15% discount on the hotel we confirm all the reservation when I received my itinerary I had no flight to st Thomas you have to Swim there apparently so I called them and they said that I had to get a hold of the airline and give them all the information that I’ve given them to confirm my flight into St. Thomas even though I had an outgoing flight to St. Thomas one of the most ridiculous thing I’ve ever went through to get a three day weekend I will never ever use these folks yet
Worst customer service EVER!
by garrettkelcyroom on 2020/03/08 22:13
I will never, EVER use Travelocity again for booking a trip. I waited on hold for 2 hours to finally speak to customer service. When she finally answered it sounded like a party in the background and I could hardly hear her talking. She also sounded like she had no idea what was going on. While on hold for 2 hours I tried using the Facebook messenger that claims you can speak with an agent, I got a message back saying an agent would contact me shortly and that NEVER happened, I never heard from anyone. The whole issue to begin with is the activities I booked through Travelocity for whole on vacation were put in on the wrong dates, not the dates I had chosen and she then tried to tell me I would be charged a change fee...would not ever recommend using this site!
DON’T TRUST THEIR INSURANCE
by ericdblackburn on 2020/05/27 22:13
Bought plane tickets prior to Covid-19, purchased their insurance through AIG just in case, when the closures and shelter orders started happening we cancelled our tickets, this was a vacation, no reason to sit in a hotel room only to be quarantined on our return, when I filed the claim I was informed their policy had conveniently changed, I’ve spent the last 3 months going back and fourth trying to get this claim approved, no luck, they ask the same questions over and over, request the same documents over and over, almost as if they are stalling. Bottom line Travelocity and AIG enjoy the money - because I will NEVER use your services EVER again. You should be ashamed of yourselves for the way you’ve conducted business during this time. I put one star, but you deserve zero stars.
Everything was perfect
by EL-81 on 2019/12/26 06:06
I used Travelocity for the first time to book my family Disney vacation for Christmas this year. Everything that i viewed was easy to Understand and they broke down the prices so that it kept me with in my budget. Booking my flight, hotel, rent a car and Disney tickets were a breeze, And when we arrived in Florida to begin our very fun vacation! everything was in order and ready as explained in my itinerary. I will definitely use Travelocity again to book my next vacation and business trips.
SAVE UR $!!
by xmfel on 2019/06/04 02:30
Customer service is a joke. I paid for the top tier insurance package. They issued a warning about Americans traveling to DR. I tried to cancel and they refused to refund me!! What was the point of the trip insurance? Also. The customer service reps must have a script of 5 different things to say. I was on hold for 3 hours while they attempted to find a corporate manager—whom I never ended up speaking too because I kept getting disconnected. These among many other things are the reasons I’ll never ever use this app or site for anything ever again. Needless to say, I’ll be spending 5 days of “vacation” constantly worry about my safety because several Americans have been killed in DR Over the last month or so!!! that’s a great way to spend a very expensive vacation.. 0 out of 5 stars, I gotta go
Rating Trends
129,110,112,110,106,113,106,94,122,132,100,134,128,127,118,123,94,0,26919,135,133,144,144,135,108,0,26985,136,165,152,139,126,167,166,136,133,166,164,152,176,170,163,169,150,151,175,185,186,205,196,215,182,198,210,188,199,161,193,201,170,216,206,206,230,208,191,196,197,219,216,219,178,184,164,183,182,206,199,161,176,142,176,171,188,184,184,195,163,186,165
All Versions
4.0
264,254 total
 5
206,389
 4
25,315
 3
8,924
 2
6,549
 1
17,077
Current Version (21.14)
5.0
237,426 total
 5
203,009
 4
23,514
 3
5,286
 2
1,318
 1
4,299
Version History
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