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App name
Travelocity Hotels & Flights
Description
Get 10% off select hotels in app! Use code: APPONLY10 Free cancellation on most hotels. Because flexibility matters. TRAVELOCITY APP FEATURES: HOTELS - Last minute hotel bookings welcome & free cancellation available! - Pay when you book or when you arrive at the hotel. - Find hotels, motels, and inns around you on an easy-to-use map view. - Review descriptions, photos, user ratings, and amenities from verified hotel guests. - Securely store your payment details for faster, easier, and safe bookings. FLIGHTS - Search and book round trip or one-way flights. - Sort flights by price, time, or duration from any airline. - Enter a departure date and destination, and your trip-ready. ACTIVITIES - Attraction tickets without the lines. - Book local tours. - Airport shuttles & more MY TRIPS - Share your travel plans with friends and family via Travelocity's itinerary sharing feature! - View your record locator, gate information, and upcoming trip details on the go. - Plan your own vacation packages with activities, hotels, cars, and more. MANAGE - Connect with a Customer 1st Guarantee specialist, directly through the app via Twitter or Facebook! - Sign in through Facebook, and use the same account across all devices. - Use the booking tracker to see your past, current and future bookings, even when you’re offline. Travelocity gets you to your next destination cheaper than other apps thanks to the Travelocity Price Guarantee. *APPONLY10 coupon code Terms & Conditions Subject to the restrictions set out in these terms and conditions, the 10% promotion code may be applied to a qualifying stand-alone hotel (not a hotel booking in combination with any other product such as flight + hotel, or flight + hotel + car) booked on a mobile device or the Travelocity app by January 16, 2022, for 1 or more nights for travel by June 30, 2022. Qualifying bookings instantly receive 10% off at check-out through the use of the promotion code. Customers are limited to one redemption of this promotion code and up to a maximum savings of $150 per booking. After the booking, this promo code will not be able to be used again, even if the booking is cancelled. Exclusions may apply and most major hotel chains are excluded. The promotion code cannot be redeemed against taxes, supplier fees, cancellation or change fees/penalties, administrative fees or other miscellaneous charges, which are the sole responsibility of the customer. Discounts are not redeemable for cash for any reason. Promotion codes are non-transferable, not for resale, and cannot be combined with other offers or used for any booking previously made. Any attempt at fraud will be prosecuted to the fullest extent of the law. Void where prohibited, taxed or restricted by law. Travelocity reserves the right to change or limit the promotion in its sole discretion. Usual booking terms and conditions apply (see https://www.travelocity.com/p/info-other/legal.htm) and all bookings are subject to availability. The Travelocity app uses information for analytics, personalization, and advertising. By using our app, you agree to our privacy and cookies policies.
Review of Red Feather
by Swens2 on 2021/11/26 17:19
Neat. Clean. Quiet. Quick check in. Express checkout boxes to just drop keycards on way out.
Aerolinia21
by enfriega on 2021/11/24 03:05
Gracias
My Go to way to travel
by Zo9988 on 2021/11/22 15:11
100% best way to book group/bundle travel. Lots of options to pick for flights and rental car. App is very user friendly
The best
by ZARZUELASVIDA on 2021/11/22 05:23
Love it
Horrible App, terrible customer service
by Microsoft team on 2021/11/21 07:49
Horrible, horrible, horrible
Great location
by Hobson's 2 on 2021/11/20 16:33
Hotel is in a great location. The staff were very helpful and the accommodations were just as advertised. Will definitely stay again!
Can’t see how to transfer an itinerary to pdf and a calendar
by Hughvr on 2021/11/20 00:26
No obvious way to transfer the itinerary to a pdf or calendar. Should be easy to do this.
Hurricane Travel Pain
by Purapaja on 2021/11/19 18:38
I booked my trip with insurance protection back in August for a quick weekend getaway to Aruba. Then came hurricane Ida, so the Airline cancelled all flights for approx. 2 days in NJ. I immediately notified Travelocity who then advised me to call the hotel, the airline and the ground transportation company myself to cancel and request a refund. When I called requesting a refund, they claimed that they had already refunded the money to Travelocity. The hotel said the same but charged me for the first night. I didn’t mind as I was under the assumption that the insurance would cover the rest. Since September, Travelocity refused to refund me my money for the airline and claimed that I had to go thru the insurance company first and file a claim. After dozens of phone calls and endless paperwork, the insurance company responded that: “Unfortunately, this reason does not fall within one of the named, covered perils on the policy.” (Airline cancellation due to inclement weather). I immediately called Travelocity and now they explained that “the monies will be in my account in approximately 6-9 days. They sat on my money for months and had me do all their footwork only to claim that they will refund me approx. $1000 out of $1470! I truly don’t see the point in purchasing travel insurance and I’m going to stop utilizing Expedia and Travelocity (same company) to travel. Had I not been calling on a weekly basis, I would have never gotten back my partial refund. I feel that they are being dishonest to their customers. I shouldn’t have had to wait months for refunds they already had in their account. I purchase my package thru Travelocity therefore they should have been the ones responsible for my refund then I could have filed a claim for the rest. What is AIG the insurance company…a total waste of money!
Language incorrect
by Xxxxxxxxxxxx157853 on 2021/11/17 19:18
Keeps displaying my info in Spanish, even when I set it to English in the settings.
Cannot cancel and now being charged $50
by whyudosis on 2021/11/16 18:20
I tried canceling my reservation two days ago, but the app was not working. Now I am being charged $50 for canceling. This is unacceptable.
Need help
by $$ dhwkxbxjsndb on 2021/11/15 03:32
United airlines screwed up and I’m paying for it. I was there the plane was there but we took off from Key West Florida and hour late with no bad weather and no reason for any other delays. Messed connecting flight. Was to be home at 10pm now it’s 11:30 am yes a crappy hotel and $10 for food. What kind of dinner does that by? Oh and nothing close to get a cheap meal. Now miss a day of work and pay more for parking and NOTHING from United. Don’t book United!!!
Quiet oasis
by Stwin98 on 2021/11/14 21:57
If you are looking for a quiet scene with a island field then this is the place . It was everything I was looking for and I will return.
Girls Hawaii Trip
by Cindy$$$ on 2021/11/14 19:57
Staying at the Hilton Hawaiian Village was awesome. Beautiful beach on the property with the quiet huge lagoon. Lots of restaurants and shops. Everyone is helpful and friendly and they concierge can line you up with good tours.
Worst Customer Service
by Ftravelicity on 2021/11/13 22:20
If you have any issues at all don’t expect any customer service from Travelocity. They outsource their customer service. You get transferred from person to person. They don’t want to resolve or help on any problems. Don’t use Travelocity
great app
by Sinbrang on 2021/11/13 20:04
sometimes prices are expensive 😬
Cancel with Virtual Agent no working
by ILUVSEA on 2021/11/12 20:13
Need to cancel a booking and the “Cancel with Virtual Agent” hasn’t worked for over 24-hours even after updating the app. Please fix.
Great
by HighSchoolSkinny on 2021/11/11 20:09
GREAT APP … Makes it super easy
Rip off
by LeeMo86 on 2021/11/11 14:27
I’ve use this app for years, but I’m done. I paid more for seat select on my latest flight but Delta is saying I didn’t and is charging me again. There is no customer service email in the app, just a bot who can’t understand what I’m asking. Travelocity and I had a good run, but no more.
Best app for travel!
by TCdaBeast on 2021/11/10 17:45
The ONLY way I book trips!
Can’t get live service
by Thusarik on 2021/11/08 00:27
I had a pretty simple but important question. I needed it answered before deciding what I would choose to book. The phone number, (which I had to ask Google for, the app wasn’t giving it up), will only help you if you have an itinerary number. So I got a useless virtual agent chat through the app, which eventually, reluctantly, put me through to a live agent. But that live agent didn’t listen to my question and thus didn’t answer it. I told her the question and she kept giving me answers that were irrelevant. She would ask “so your trying to do cuz?” Or “have you done “xyz”. I kept saying how that wasn’t relevant and the asking my question. Again. The result was different irrelevant answers. This went on for several minutes, several comments back-and-forth, me telling her the same thing over and over again. Her being useless over and over again. Why am I still doing this? Till I finally asked for a phone number. I guess she was unwilling to admit defeat because she asked me an asked-and-answered (dozens of times already) question which caused me to cut my losses and close the chat. Going somewhere else to book. Deleting the Travelocity app.
Very unhappy
by DBeller10 on 2021/11/02 00:56
I booked a hotel room for myself and my kids to make a happy memory on the 5 anniversary of their dad’s death . My husband passed away suddenly and my 6 kids have had a hard time so I thought this year I would take them too Knotts Berry Farm to take their minds off the sadness. I set the date I wanted and the app changed the date I got ahold of customer service and get it fixed right away and I got the runaround. When all I need to do is change the date I wasn’t asking for a refund.
Great breakfast offerings
by Rnprofessr on 2021/11/01 22:52
Ate at the Buttermilk Cafe in New Braunfels What a treat! Enjoyed their scrambled eggs grits and two chicken sausage patties all were excellent Wait staff was incredible hardly any wait and fast accurate service Would love to come back soon!
Terrible app and service
by Gaia Vetde on 2021/11/01 12:42
Need to update the app & their customer service is awful
Awesomeness
by TSG31313 on 2021/11/01 02:35
Been with them for some years. And they are amazing. If I have any issues they solve it in my best interest. Thanks Travelocity
Need ability to rebook car at lower rate
by CryptoWill on 2021/10/31 13:41
When rate for the car rental changes, need ability to re-book the car at a new lower rate vs canceling an existing reservation and booking a new one.
Horrible Policies
by nomoretravelocity on 2021/10/30 14:12
This will be my LAST use of Travelocity. This trip showed me they have no concern for customer service and have no problem screwing people over
My first step
by SRozas13 on 2021/10/29 19:21
Whenever I am about to start planning our next trip, my first step is to check with Travelocity. First the air fares, second What to do there and third the hotels and. All conveniently in one stop and perfect results. No one else can compete!
Difficult speaking with someone
by 333lintrent333 on 2021/10/28 21:41
I have been calling to reschedule my travel credit and have difficulty getting a person on the phone for assistance. Also purchased a flight last September 2020 for a December 2020 trip and I was told the flight credit expired in September 2021. Thought I had the credit til my original flight date of December! Frustrating
No habla Español
by Appleinvestor on 2021/10/28 18:34
There is no way to contact Customer Service to deal with the display—which has started displaying Spanish. Very frustrating, and corporate has chosen to display typical prejudice against helping inperson! Pisspoor virtual assistant
Horrible experience
by RoRoSona4 on 2021/10/28 00:33
I made a reservation in August for a December trip. So far they have changed my flight itinerary 5 times. The last change involves me spending 26 hours in a layover city meaning I’ll have to spend money and get a hotel. I would be staying with friends at my final destination so no need for a hotel. It also takes a day away from my visit. Then on my return flight they have done the same thing. I now leave a day early and have another 25 hour layover in a city, again meaning I have to spend for a hotel and I lose a second day with my friends. I’m very disgusted and will never use Travelocity again. By the time my trip comes who knows how many more changes will occur.
App is terrible, parts of it show in Spanish.
by Sportsmobile on 2021/10/27 03:08
I’ve selected English as my preferred language, but parts of the app always show in Spanish. Many of the features don’t work correctly.
Be aware of free cancellation bookings (it’s a lie)
by Mr.moodi :) on 2021/10/26 13:15
I booked a free cancellation rental car and cancelled it because of the extra fees I was gonna to be charged by the rental company at the counter (more than double the original price), and when I cancelled that booking through Travelocity they didn’t refund me immediately instead they open what so they called a “case” for me and promised they gonna call me after 48 hr for updates about the “case”, I waited for two weeks, never gotten a call. I called them again asking about the case, they did not find any filed case! Ironically they try to fix it by doing the same thing again open a new “case” and promised of 48 hr update call, long story short, after a more than a month of waiting, I never heard from them nor I got my refund. VERY BAD EXPERIENCE!!!
Sad customer 2021
by sad customer 2021 on 2021/10/25 00:26
Booked at the Hyatt Regacy on I-10 thru travel Velocity, the price was good however, we could not even shower because the water was cold, never warmed up and we could not use the refrigerator because it was locked and when we called the front desk no one ever answered, would not recommend, I would rather pay more for hot water to take a shower.
Nice app comes through for me every time
by Dsmith156 on 2021/10/22 05:37
Nice and right
My first review.
by Bri_John24 on 2021/10/22 02:22
This app makes it super easy - to get to the worst customer service experience of your life. Don’t use Travelocity. You’ll end up having to talk to the airline/hotel yourself anyways. But hey, maybe it will be a better experience for you! Probably not though.
Easy to use
by mkbthe on 2021/10/21 02:27
Love this app for comparison shopping. It never disappoints. And purchasing through the app is a breeze.
Unknown charges on my
by Jnevaeh22 on 2021/10/20 17:50
Unknown charges on my account I’m trying to call customer service can I get a live representative horrible experience so far
Why!?
by Avocado69@@ on 2021/10/20 13:32
Why did I go to book a flight and the price was $51 dollars and then I went to add a flyer and the tickets were 149 a piece?!?
Horrible
by amanda!!!!!!!!!!! on 2021/10/20 03:02
Will never use Travelocity again. Horrible customer service and they do not care about anything but money. Travelocity does not care about your safety so BE AWARE. Think twice before you book through this sketchy company.
Travelocity is the worst
by Shawn Prince on 2021/10/18 21:25
We booked a vacation package with flights and hotel to Maui. Immediately after booking we verified all information is correct. Now 3 days before our travel our airline confirmation is LOST. Travelocity is doing nothing to help fix this. Now we are paying double for airline tickets… This has caused us stress, hours on the phone taking time away from work and tons more money. We will report to better business bureau
Thank you
by 1234fun567 on 2021/10/18 10:47
Thanks y’all have always come through for me late notice or not…..i always appreciate y’all 💯
Name correction
by Rodassini on 2021/10/17 19:19
Kimberly took care of my issue through live chat! Great communication and customer service!!
Disappointed and aggravated
by aggravated man. on 2021/10/14 13:37
I gave this 1 star because that's the least it would let me give, but I would give it 0 stars if I could. I'm disappointed because using this app for trip, flights or vacation packages etc seems somewhat ok, but if anyone runs into a problem booking something or have any type of questions and need help there is never a live representative you can call to assist you with your issues. Everything is recordings, even the so called live chat I believe is nothing but a automated system. Soo disappointing.
Satisfacción
by PeluShakira on 2021/10/14 13:34
Fui referida a sus servicios por mi hermano y me fue muy fácil poder adquirir mi boleta de viaje a un buen costo y sin complicaciones.
Joke of a company
by Mc23432 on 2021/10/13 00:00
They have never found me a deal! They’re always $500-$1100 more then the tickets are if I do it myself
Review
by FMB Jr. on 2021/10/10 23:12
Only Spanish language. .
Getting ahold of a person!!!!
by war$rob2 on 2021/10/09 19:04
I tried to change 2 flights about 2 months ago and the gentleman that talk to me had to be from a third world!!! I could nearly understand him and I heard chickens and rosters in the background and babies crying!! He told me the only flight available was a 16 hour flight from Indianapolis to Fort Myers Beach. When I asked him where he was calling from three times he never once relayed that information and I then told him I was not going to deal with him. I will never use Travelocity again to book any flights or any hotel reservations and if you were wise you would do the same!!! All I want is to talk to a person in the United States that is English-speaking and able to understand!! Deb Robinson
Interesting
by Pop201 on 2021/10/05 01:15
I picked 3 stars .it shows 4 stars. No option not to write a review.
Pretty much got what I paid for.
by GrB107 on 2021/10/04 18:28
The room was very lacking in amenities. No coffee maker, no alarm clock, absolutely the roughest towels I’ve ever dried off with. Bugs…GRB The parking lot is awkwardly designed and difficult to maneuver in depending on where you park. The ice maker was down the entire time I was there. On the plus side, it’s location was perfect for me. The room cleaning associates were very very friendly.
App rating
by Chikka yeA on 2021/10/03 14:51
Getting a hold of customer service is a pain
Not great app
by chronicpain57 on 2021/10/03 08:07
Really tough to navigate and get information. Could be much less problematic.
Confirmed reservation but no room…..
by campboy2010 on 2021/10/03 04:31
How can you make a reservation have a confirmation have payment made but not have a room available. The man said he knew what a reservation was I corrected him and let him know there was a difference in taking a reservation and holding a reservation the most important part of the reservation !!!! So what did I just pay for Travelocity??? Seriously irritated
Reasonable
by Pam&Reg on 2021/10/03 00:40
I always find the cars to be cheaper than the original website
Casablanca in NYC
by Tom Y Jr on 2021/10/02 16:06
The ambiance of the hotel is exceptional. From the beautifully appointed rooms with ceiling fans and exquisitely tiled bathrooms to Rick’s Cafe on the second floor, (with complimentary snacks and beverages) we felt like we had stepped into a cozy place in Morocco. Right in the middle of Times Square and convenient to everything, it was amazingly quiet and serene. The staff were all personable and professional. A very unique and lovely experience. We look forward to our next visit to Casablanca….. in the heart of midtown Manhattan.
Wrong rental car city
by Crazylution on 2021/10/01 23:58
Booked a trip to Columbus GA everything looks good. Decided I should check in rental cars picked out a vehicle that was priced far better then what I was finding on my own…. Only problem and thankfully I caught it was the rental car was in Columbus OH…. Ooops!
Love this App.
by GREENTRUCK MAN on 2021/09/30 19:06
This app . Has helped me so many times durning times of craziness . I’m so happy with this app very regularly !!! Keep up the great work !! Thank you 😊
Done. And done again
by Kathleen $1777 on 2021/09/29 04:25
I have been booking with Travelocity for years and most recently I had a huge problem. I booked a car in RDU and called to cancel. Now I certainly understand that rental agencies have been hit by COVID I’ve never had a problem with a cancellation. I called 72 hours in advance to cancel and was told I needed to call the car agency who advised me they had no control over 3rd party reservations. I called Travelocity back and they informed me that my reservation was cancelled, it was not. I called today and was told by what seemed to be a distracted agent that my reservation could not be cancelled. I will never book with Travelocity again and $60 seems far too little to loose a customer. I can and will spend my money anywhere elsewhere
Bad
by Harvy Lipshitz on 2021/09/29 02:49
They need to have a better way to communicate when you have a change. I plan to stay at the Shutters inn Elko Nevada and had to change the days of my booking. I was unable to reach them and the Hotel tried to do it too and was unable to reach them.
Me
by nacho411 on 2021/09/28 00:23
I’m very happy with the quality of services on my recent trips. The booking was perfect!!!
Maddening
by Violet Paget on 2021/09/27 15:36
You can’t add your personal itinerary to your own app if someone else purchases flights for your party. I’m in a constant loop of “sign in” —> “search for itinerary without signing in” —> “sign in to view full details.” That’s truly crazy. What is the app even for if I can’t see my own trips? You also cannot copy and paste the extremely long itinerary number or the confirmation code? Why?
Vaca
by Ish@ on 2021/09/27 02:31
Easiest way to book your vacation
Great prices and easy to use.
by AJGolf1 on 2021/09/27 01:16
I was planning a trip to Thailand and couldn’t find a flight for the right price using other companies and Airlines website, but I found the perfect flights and price on Travelocity.
Poor view!!!!!
by Lessie Rex on 2021/09/24 22:28
Looking at a wall instead of the water
You cannot change your flight using the app
by Doug in Prescott on 2021/09/20 14:35
Even though the app advertises that you can change and modify your flights, my experience today shows you cannot. I needed to change my flight from a Tuesday to Wednesday, and the App allowed me to see the available flights that I could change to and once I selected it it told me the estimated cost. However, it does not allow you to select that revised flight but rather you must click on the call agent button and wait for an agent to assist you in making the final arrangements. I am now wondering why I needed to download the app when I could’ve done the exact same thing via web browser?
Wonderful!
by Dustpac on 2021/09/20 03:27
Easy to use, peace of mind and great deals!! All I had to do was decide where and when to go. Travelocity took care of the rest!!!!
Expedia group
by Pawel 88 on 2021/09/19 16:01
Avoid it at any price. Customers service non existing. They will give you a credit, the one you not going to be able use ever.Call centers located who knows where, completely no knowledge,no managers or any supervisor to reach and that's after 2+h waiting on hold. Give your self trouble free and go directly to airlines even if coast 100$ more
bay mount
by pamela meemaw jones on 2021/09/19 15:58
room smelled, dirty carpet, towels felt like sandpaper and seen a few roaches in bathroom. staff was friendly & bed soft
The worst
by travelocityistheworst on 2021/09/17 13:48
Don’t bother booking through Travelocity, they can’t do anything if you get in some sort of jam with your flight. I tried surprising my wife with a trip to Las Vegas. When frontier airlines change flight info, Travelocity washed their hands of me. They took my money and don’t care if I’m stranded
Terrible
by nicknameew on 2021/09/16 17:38
Terrible app you it doesn’t even have a bundle option
Disappointed
by aaaasssssssssssasaa on 2021/09/16 15:16
Stayed at a country inn in Kentucky and it was great. This was was a disappointment. Trash in the hall ways and outside was over flowing and the room smelled moldy.
False advertisement
by doonado on 2021/09/16 03:07
They say on their website package deal air flight and hotel so so money, that’s not true the price only covers air fair. I’m highly disappointed in my first time useing this company, I will never recommend them to anyone ever.
What’s going on???
by Mrs.Buttola on 2021/09/16 02:19
I just attempted to book a trip. Went through all the hassle of deciding upon flight, hotel rental car. Then after all that time Travelocity said they could not book trip. I did this twice!! The they send me this email to book a trip that will be great savings!!! No thanks!!! I am so upset…
Run around
by mooooooo1122222222 on 2021/09/14 19:53
I keep getting the run around on the phone with the virtual representative. Life is already stressful why do you have to make it so hard to speak with a live representative without the hassle and somethings aren’t on the virtual list. You deserve 0 star.
Chat system
by markkenzo on 2021/09/12 21:02
On hold for hours the chat system to chat with a agent the hold time is also forever they need to come up with a better system
Doesn’t work most of the time.
by Amm78 on 2021/09/10 13:09
Can’t find trips, won’t locate them even with an itinerary number. Support can’t figure out why. It’s beyond frustrating to have to locate emails when it should be in the app.
Hotel Reservation Fees
by cimjewels on 2021/09/09 01:01
I was charged twice for my hotel room stay, Once by Travelocity and the other by the Hotel at checkout. Not happy at all about this experience. This is the second time this happens when booking thru Travelocity. Not sure I will book thru Travelocity again.
App does not work
by SapphireHearts on 2021/09/08 00:24
I loved this app but now I can’t even use it. They put in this stupid verify I’m a human thing and now I can’t use the app at all. I can’t contact support because I can’t even get past that screen. I pick the stupid penguin every time and it says I’m verified but it takes me to the main screen with the gnome and never past it. I’m so annoyed because this is the only app I’ve used previously.
BAD prices!!🤬
by shortgame56 on 2021/09/07 14:42
Low prices? I ended up paying $60 per OVER the hotel’s nightly rate. Call the hotel first!
Credit card hacked right after signing up
by Rush530 on 2021/09/06 19:27
Don’t trust it!
Booking a hotel room
by I see what your doing! on 2021/09/06 13:18
I booked a room on August 9th. Since than things have changed needed to change my booked date. Called the hotel only to find out I don’t exist on the books. Than I find out I can’t even get my money back when I made the reservation. I think I this is a bad way to do business.
Yes
by AraBella@01 on 2021/09/05 04:55
I like Travelocity so far…other than the fact they took my free night away cause I didn’t use it in a timely manner…i suppose!! But otherwise it’s a good app!!
Be ware
by gauheb on 2021/09/04 16:57
I booked a hotel the Hilton in Seattle tried to cancel 39 days before stay and Hilton said they would refund but I paid thru Travelocity so refund ended to come from Travelocity. Travelocity denied my refund even when I informed them that I Beas military and due to COVID my travel plans changed. The room was over $200.00 could care a less about the money it’s the principle of no refund.
Worst app ive downloaded so far
by Amangino222 on 2021/09/02 18:11
What a nightmare. The app never remembers my info. Plus if you back out of a page, (to go check your itinerary number, because oh yeah, you cant copy your itinerary number lol) the app will forget everything you typed in. Not to mention countless other things ive only encountered in the 4 hours of having the app. I only downloaded it for my trip and its not making things any easier for me. Very frustrated. Maybe higher some people to test your software before you put the app out to the public.
Abysmal Customer Service
by 9$dw on 2021/09/02 04:40
I have been a frequent loyal customer for many years. However I am dismayed with how absolutely awful your customer service has become. It is next to impossible to speak to a customer service agent when problems occur and I have gotten zero help when needed. It’s shameful how your company has deteriorated. I will be taking my business elsewhere and advise anyone else to do likewise.
What happened to my reservation
by ntatejames on 2021/09/02 01:25
On July 28, I made reservation for a trip to London with Travelocity customer service, but to date the it has not appeared on your website.
Vacation PCB
by accecilia22@yahoo com on 2021/09/01 19:51
Confusion in everything it was terrible I will not used third party’s
App isn’t very useful or accurate
by never never never again!!! on 2021/09/01 11:50
Trying to change reservations is like pulling teeth!!! Awful!!!
Awful to get any real information.
by Diver 57 on 2021/08/31 21:07
I attempted to use a flight credit from a previously canceled trip. I chose my flights and paid a small balance. The flights do not show on the app and the itinerary number provided in their email takes me to a link that says the trip is canceled. I called yesterday and after a maddening process I finally got a call back. The auto call kept prompting me to press 1 to connect. I pressed 1 several times and was disconnected after it kept telling me to choose a response. I got a call a few minutes later and was told the reservation would show up within 24 hours. It has not. American Airlines doesn’t have a record of it either. After a decade or more of working with Travelocity, I will not be using them anymore. I wish they hadn’t screwed thinks up so badly, because I was a big fan.
No notification controls?
by draekmus on 2021/08/30 15:40
Really? It’s 2021, and I can’t mute promotions and allow important flight and booking updates in my notifications? Instead, I’m cluttered with useless coupons for deals I’m not particularly interested in. Issues like this make me more inclined to work with another company.
LOVE IT!!!
by kennyj41 on 2021/08/30 11:52
LOVE IT!!!
Terrible customer service.
by Lunmil on 2021/08/29 03:12
I could not get help with cancellations of flight. Awful customer service.
Terrible service
by 17865739; on 2021/08/29 01:03
the hotel we were set to fly to on Cozumel had the power nocked out by a hurricane Grace and they never bothered to tell us completely unethical then had friends from the island tell us to cancel the hotel reset the location closer to town Travelocity never said a word and hung up three times on us finally after 8 hours on the phone I was able to rebook the hotel they then cancelled our original flight without our permission and had to spend two more hours rebooking flights completely left to our own we will never use there services again
Flight
by Sherri-lunn on 2021/08/29 00:44
I would like to starting airport and dates and see all non stop flight. Can’t do it.
No updates
by chaddecer19 on 2021/08/28 16:01
Not a user friendly app at all ! My flight is going to be an hour late , and nothing to inform me . I’m probably screwed on my connecting flight ... not happy , will probably not being using Travelocity again. I really don’t see the benefit ... spent a Lyon of money using Travelocity the last two years ... tell me what the benefit is at this point ?
Could not get in contact
by sandonlo on 2021/08/28 15:58
After a death in the family, my son who is in the service booked a flight from Europe to attend the funeral. So, I booked two rooms at the hotel. He called and asked us to stay until Monday to get him to the airport for a return flight. My first itinerary had us leaving on Sunday. Tried to contact Travelocity to change reservation; could not get in contact with anyone. So, canceled that reservation and set up a new one. Luckily that worked. Then son’s plans fell through. App said I could cancel his room before 6 pm but again could not get in touch with anyone. Now I’m trying to determine if I cancel the last two nights on my reservation. Still having the same problems. Will not use Travelocity again.
Great service
by dghiasi on 2021/08/28 14:26
I have had a great experience using the site and on the phone with customer representative. Base on my experience I highly recommend it. Thanks Donesh
Pulling teeth
by Not Happy IIIV on 2021/08/27 22:43
Trying to change a reservation is like pulling teeth
Never again
by Dominican in ak on 2021/08/26 05:23
I was trying to reserve a hotel so I was looking on the Travelocity website and had this advertising saying that you will get 15% off on your hotel if you download the app :( is all a lie,you don’t will get the discount,now I’m booking in other page
Travelocity app
by Giseellleee on 2021/08/25 23:59
My trip was made so much easier, and I love how it also gives you some ideas on what else there is to do and you can pay ahead it also has plenty of discounts! ☺️
Not impresssd
by Sally0730 on 2018/12/27 11:29
App is super slow in updating my travel profile information. When trying to add my family members it takes forever. In addition, for the key required fields like date mm/did/yyyy, the app requires the slash marks but doesn’t populate then itself, which is very annoying. Also find the app super buggy when trying to look at trip information. I just added in trip details about where I want to go, such as hotel area for the place I am traveling, but it doesn’t save. It is very difficult to change the default (eg Cancun airport defaults to Cancun vicinity, whereas I want to change and keep hotel area to Riviera Maya). Also would love to be able to click a setting like, Only non-stop flights, to make mu searching more consistent. Long story short, is that the website is way easier and more efficient to use.
Don’t bother...it’s such a hassle!!!
by C3G5P7 on 2021/05/29 01:25
So they messed up my reservation with the airlines and it literally took me over 3 hours on the phone to get it resolved. Actually, it took me over 2 hours of trying just to get to speak with a person. Not because they are busy, but rather because their automated phone system won’t put you through to a person without an itinerary number. Guess what, I had an itinerary number; however, the itinerary number they emailed me for my flight didn’t work. I literally had to book a rental car and use that itinerary number to get through on the phone to get my flight issue resolved. After being on the phone for an hour getting the flight mistake resolved, the resulting airline credit didn’t show up in my account, so I called them again. They said it would have to go through their team and someone would call me within 2 hours. Still haven heard from them 7 hours later. Looks like I’ll spend another hour on the phone with them. If I didn’t have to use Travelocity to get my airline credit money applied to an airfare, I would absolutely never deal with them again!!! It is almost impossible to speak with a person and even when you do get through they aren’t exactly attentive to getting things resolved. May not seem like a big deal, but imagine trying to get an answer/fix to a problem with a reservation and you were short on time. Not so good!!!
Confusing refund experience
by Tpatejr on 2021/05/27 22:23
I reserved a hotel room and needed to change it to the week prior. I called the hotel who said that needed to cancel through the Travelocity app. I did so with a virtual agent. At the end of the cancellation and a discussion with agent a ballon popped up to select the one o wanted to cancel along with a question ‘cancel then?’ I chose the one I wanted to cancel and thought it was complete. A full month later I received an email reminding me of my stay. (???) so I cancelled again… this was the day before the stay. I contacted the virtual agent again and told them I had cancelled. One hour later on the chat they told me I hadn’t confirmed. I told them What had transpired on the chat and asked why it had not been canceled. They told me that I had not confirmed and that I would not receive a refund. There was no recourse other than to contact the hotel. They were sympathetic but said they had not received a cancellation. They do not process the transaction until I check out- which I won’t be - the transaction would not go through so they would not receive the funds from Travelocity. They offered me a discount on a future stay. Basically Travelocity would keep the $ from the transaction. I think the virtual cancellation is confusing and too casual. In the future I will book with the hotel directly.
Horrible
by Michelle4242 on 2021/05/31 22:29
I have been a LONG time Travelocity user. Even when people tell me that Travelocity is antiquated, I still stuck with them. Until a few months ago, we were on the road and went and booked a room for the next town we were coming to. Somehow Travelocity switched the reservation to a few days later instead of that day. I went to the hotel to check in and they said they didn’t have a reservation. I tried to contact Travelocity, but it was the middle of the night and the message I got said they were checking into it. We were exhausted so I went ahead and just paid for a room at the hotel we were at. At that point I didn’t realize they had switched the date. Long story short, Travelocity insisted on us paying for the reservation for a few days later, even though it was their app that caused the date to change. So Travelocity, you have permanently lost a very long time customer who has booked many many hotels, flights, rental cars and trips through you. I will delete the app after this review and never look back. Hope stealing $100 from a long time customer was worth it! I would avoid using Travelocity at all costs. Because it will end up costing you money. If they will do this to a long time loyal customer, who knows what they will do to anyone. I wouldn’t risk it.
AWFUL CUSTOMER SERVICE
by Ktolliver on 2020/06/09 21:57
This is my first time ever traveling and I decided on booking through Travelocity. At first it was smooth sailing. Unfortunately with the covid 19 I had to cancel my original trip which was simple. I then had to wait on the phone for 2 HOURS to reschedule a flight and was almost charged $3,000. I literally was put on hold at least 7 times and during each time the agent picked up the phone there was a bunch of laughing and yelling in the background. Finally after 2 hours my flight was rebooked. I just got a notification my flights got changed so I contacted them through their virtual agent thinking it would be quicker. WRONG it took just as long and was nothing but a head ache to change my flight so I didn’t have a five hour lay over. First I was told it was $200 then was told there was no fee. Finally I was told there w re no flights with short lay overs. At this point I gave up. I ended up contacting my air line directly and thankfully my air line switch all of it over on the house without any fees because of how much of a hassle Travelocity has caused me. I will never book through Travelocity again.
Ms Stewart
by Stylinmom73 on 2021/01/20 01:45
I was in the middle of an emergency situation and needed a flight and chose Travelocity during this COVID pandemic due to the fact if there was any reason I couldn’t keep my reservation and cancelled within 24 hours of booking I wouldn’t loose my money and be charged. WELL!!!! That was the farthest rest thing from the truth. My flight didn’t get used and it was booked and cancelled within 12 hours of booking it and Flight was thru American Airlines and I got confirmation it was cancelled but my credit card got charged over $500 and I appealed and My credit card did dispute and they said flight went on as scheduled and I chose not to fly and therefore charged me full price without even offering a voucher or refund. American isn’t an airlines that requires cancellation directly with them when booked on Travelocity so I cancelled on Travelocity site. I’ve been battling with them since September 2020. Especially during these hard time taking a hit like this when all the advertising says free cancellation within 25 hours and you do and your still screwed. I won’t back down. This is wrong on many levels and would not RECOMMEND this site to anyone as their slogan is FALSE and they DO NOT STAND behind THEIR word.
Terrible service
by Jaw621 on 2020/03/21 21:55
I understand with the climate of today, it cannot be expected to be business as usual. With that in mind, I have been on a trip in Australia and with the airlines starting to shut down and government now issuing a warning for travelers to return home, I have been trying to contact Travelocity to change my flight home. No luck on phone or through on line chat, even though trying for the last several days. Airline won't let you modify ticket if you bought thru a 3rd party such as Travelocity - says they (Travelocity) have to change it but you can't get through to Travelocity to do that. On Friday (3 days ago) I received notice my return flight was cancelled. No word from Travelocity and still Couldn't get through via telephone or online. Ended up going through a booking a return flight on Expedia - waiting at airport now. One leg of the new flight was cancelled and within a couple of hours Expedia sent me an email with a rebooked flight leg. Let this serve as a lesson - I will NEVER use Travelocity again.
Terrible customer service
by Summie 👸🏾 on 2021/03/02 12:13
Absolutely horrible customer service and 0/10 user friendly website (mobile app) I have been trying for 5 days to book a reservation for my family of 4 adults , 1 child and 1 infant . When I try to book online it tells me I have to call because making a reservation with an infant . When I call they instruct me to go online as they do not have representatives that can assist on the phone . So I go to the live chat. On 6 DIFFERENT OCCASIONS, I provided my travel information for all 6 passengers , with desired destination , times , etc only to have the agent leave the chat as soon as the information is provided . This has been such a frustrating experience. We are getting closer to our travel date and still have not been able to book. I went into my account and noticed it has 3 itineraries for the same trip and details . So does this mean the trips did process when I put my card info in the first 3 times? Even though it gave me an error saying the card didn’t go through? I tried to ask a live agent but my question got ignored until agent left chat. Traveling should not be so difficult .
Poor back up for problems
by Yuk to ads on 2019/07/20 00:04
Made and then canceled hotel reservation over a month in advance. Received confirmation email of cancelation. I still have both those emails with Travelocity. Then on original reservation date was charged by hotel. The second day a second charge was placed on my credit card. I Called hotel-that said the reservation was never canceled. Called Travelocity. Spent almost two hours on the phone. No satisfaction. They told me they would be back to me in 24 hours. 12 days later I received an email from Travelocity that informed me the hotel would not reimburse me. Travelocity wanted me to send them proof of the charges so it could be dealt with further. They never once offered reimbursement from them as a possibility. To date I’m bank stopped the pending 2nd charge from clearing and reimbursed me for the first charge while they investigate. The results my bank gave me took 5 minutes to get those results. I will never use Travelocity again. Once I get the final clearance letter from my bank I will delete the Travelocity app. My suggestion is be very careful using this organization. I will maintain those emails.
No customer service
by fristrsted on 2020/04/19 12:15
: I wish I could get some customer service from Travelocity now. I’ve been a member for over 15 years. I have three flight tickets in Europe that I paid for through Travelocity. I need to cancel all three because the conferences I was attending in Europe have been cancelled. I tried canceling them my Travelocity app and couldn’t do it. Two of these trips I actually purchased travel insurance through you so I called the number provided. But they couldn’t help me until the flights were actually cancelled. Then I would have to submit claims for each one. What good is there in purchasing this travel insurance when you have to take all these steps to cancel and get refund. Others seem to be able to cancel trips with no problems since the Corona virus has caused cancellations for most events through the summer. Usually it is easy to do my bookings through Travelocity but these cancellation procedures are extremely frustrating. In the past, Travelocity has been able to contact me if they needed to reschedule one of my flights. Why can’t Travelocity help with these cancellation requests I have now?
Bad service
by mirnarn1 on 2020/03/25 16:36
I made travel arrangements that could not be kept due to the travel limitations set by my state as well as the World Health Organization yet Travelocity said I could not have a refund. They disregarded what is going on around the world with the Covid Virus. The customer service is lacking with Travelocity, I could not speak to anyone after several calls and being kept on hold, and when I finally did she basically had nothing to say except “you will not get refund!” Completely bad business considering that we are told by airlines and our president not to travel due to this virus and Travelocity doesn’t seem to care about our safety. They just want to keep our money. I will never do business with Travelocity and I will advise everyone I know. When business is back as usual Travelocity customers that have been taken advantage of and disregarded will have opportunities to take their business elsewhere. I had reached out to my airline and my resort and they said no problem to reschedule or cancel without any penalty realizing it was all due to the Covid19 virus but Travelocity didn’t care!!
Hard to get refund!
by Hoony9012 on 2019/09/24 14:40
My friend got interview schedule at CA, so we booked full package, flight hotel car, and paid on Travelocity website. Next day, we received the email that the flight cost increased. Because we didn’t have enough budget, we tried to contact with phone number given on the email we received. Agent said we need to contact ‘service center’. I put the booking number on the phone and waited for ONE hour. Hung up. Called back to ‘alternatively contact’ and explained the situation. They keep saying that I need to contact service center. Called again. Waited on line for another ONE hour. Hung up. Lined up again and waited ONE more hour! 24hours 7days is a LIE unless they ignored my call. Because of 24hour refund rule, I downloaded this Travelocity App, and contacted the agent through the message. Finally, I contacted the agent and explained this situation to him, and they gave me the Full Refund! Agent was very nice. I really appreciate to him. Result was good, but we were exhausted during the process...
Wrong app/ not useful
by Tizoooo on 2017/12/08 21:53
Be careful when u are booing the hotel specific when it says all inclusive! I booked all inclusive hotel in Cancun /Vila del palmer Cancun luxury beach resort and app said room is all inclusive. Right after I purchased it, I received the confirmation email from Travelocity and thanks God I usually don't check, but this time I checked and I couldn't find all inclusive package in my reservation. They charged me too much for just regular room. I called costumer service and I was almost more than 2hr and 20 min on the line with them without getting any result. They said u can changed ur room and buy the other one which is $1200 more than this room that u reserved. U guys be careful when u are booking any hotel for out side of US in this website and specific with this app. I am very very disappointed with their costumer service and this app:(((((
Corona Travels
by BrianP318 on 2020/03/29 13:35
Had $2,000 worth of flights (2 tickets) from ORD to RSW. With all the beaches, restaurants and “Stay Home orders”, we were in need of cancelling our trip. I tried calling Travelocity everyday for a week and a half as our trip approached in an attempt to cancel our tickets. There phone systems said they were down and unable to take the call and to fill out the cancellation request form and that we would receive a confirmation email with information stating if we got a refund or credit from American Airlines. As time passed, I never heard anything. On three occasions, their phones didn’t say they were down but had “over 2 hours” hold time. I wanted to ask someone if the cancellation was being processed as it needed to be done prior to the departing flight. I held on hold for a combined total of 3hrs and 14min. All three times, the call just dropped me from it (not a reception issue) and i never heard from Travelocity. Not by phone or email. My flights were never handled. I ended up holding for over an hour to speak to the airline directly and handled it myself.
Iffy
by <~Katie~> on 2019/10/21 12:59
My partner and I planned a trip for this past weekend. After booking a hotel, we stumbled upon one that was a bit closer to where we were traveling and was cheaper. I cancelled the booking for the first one and received a cancellation email saying I would be issued a refund. Then I booked the new hotel which was very nice. After our stay, the next morning, I noticed that I was charged for both hotels. I called the one I cancelled and asked what had happened and they said that they didn’t see my hotel was booked through Travelocity and to call them back, not promising a refund. If my email says “cancelled with full refund from hotel,” i’m not expecting to still be charged. But the hotel we stayed in was very nice at a good price and we had a blast. Travelocity just need to work on their communications to the hotels so consumers don’t have to deal with this situation, because now I have to take time out of my day to handle something that should have already been handled. I won’t be using Travelocity anymore for this reason.
Not very good.
by Welcome4awhile on 2020/02/01 13:39
1. We were looking for flights to and a hotel in Boston. The airline has the best deal; $20 less than Travelocity. 2. we were looking for flights to DCA. The flight was priced the same as American Airlines. We decided to book through Travelocity. Mistake. Immediately after pressing the confirm option, our itinerary never arrived (We received a notice on the screen stating that our itinerary would generate later. Please check in a few moments “. 12 hours later still no itinerary. Checked the credit card and there was indeed a pending charge to Travelocity. Called Travelocity customer service to address the issue. The rep was friendly enough but ultimately could only tell me what we already knew: The flight was not booked and that the hold on our card would be removed with a week. Meanwhile we’re down the original amount on our card while still having to book our trip. I’d recommend going through the airline or hotel directly. They usually have the same if not better deals.
DO NOT USE!!!!
by JuliaTeresaRios on 2021/06/10 06:52
If I could give 0 stars, I would! But obviously if I want to spill the tea I have to rate some kind of star. Where do I begin? The 5+ hour hold and then hang up in the middle of being serviced… then having to call back again and wait for another 5+ hours. I’m not kidding, I really wish I was. Or the going in circles, constantly putting me on hold, to read some kind of policy that I’ve heard many times but really doesn’t answer my question. Or the fact that I’m waiting on a $2,325 flight refund that was credited instead! My husband and I have been trying to go to Fiji for our honeymoon for over a year but due to the pandemic we are not able to. We have to cancel not because we don’t want to go anymore but because now Fiji is in level 4 for no travel as of 5/27. I have even proposed if Travelocity could use my airfare credits to book another flight to another destination that is open but they have refused and insist that we use our credits. It is impossible to use our credits for this year (which the deadline is 12/31) due to my husband and I not being able to take time off work. The summer is the only time we can travel and unfortunately we weren’t able to due that this summer because Fiji is in level 4 for no travel. I am very disappointed with the unprofessionalism I have endured with this company and the lack of support and communication from customer service. Do not use Travelocity to book any future travels.
Could not get in contact
by sandonlo on 2021/08/28 15:58
After a death in the family, my son who is in the service booked a flight from Europe to attend the funeral. So, I booked two rooms at the hotel. He called and asked us to stay until Monday to get him to the airport for a return flight. My first itinerary had us leaving on Sunday. Tried to contact Travelocity to change reservation; could not get in contact with anyone. So, canceled that reservation and set up a new one. Luckily that worked. Then son’s plans fell through. App said I could cancel his room before 6 pm but again could not get in touch with anyone. Now I’m trying to determine if I cancel the last two nights on my reservation. Still having the same problems. Will not use Travelocity again.
Travelocity canceled flights without consent
by DyUmi on 2020/12/07 16:09
1. Booked flights on a Friday and received confirmation email stating that my trip was confirmed and did not need to reconfirm; 2. Saturday Travelocity sent and email twice asking to reconfirm (fishy); 3. Sunday checked app to see that my itinerary was canceled without my consent; 4. Called and told that my child’s name is too long for the ticket even tho the app accepted it; 5. Had to rebook exact same flights, dates, times, seats, pay extra $260 for rebooking tickets (closer to my trip date) and travel insurance not eligible for “new” booking!?! All this and extra to shorten my daughter’s name on her ticket in a span of two and a half days. I think they could have given me until Monday to contact them. I mean my trip is not for another two weeks and they only gave me a little less than a Saturday to respond to a suspicious email... :( All I was offered was, “I’m sorry this happened to you.” If I could give negative stars... I definitely would.
Golden Parnassus golden staff
by cousin Reids dad on 2019/07/05 18:42
My two adult children and I just returned from Golden Parnassus. It has been our third vacation there. The food is both good and plentiful, the drinks flow like a river and the staff is second to none. Their staff is always eager to accommodate your every need . Special shout out to Fonsi. Fonsi is the most amazing bartender I’ve ever seen. He is an absolute machine behind the bar. You never wait for a fresh drink! He is also extremely cordial. He is a big reason why we are return visitors. His intellect and humor are worth having a drink across the bar from him. It’s amazing how he switches from English to Spanish as needed. Bar body shots use to be fun but for what ever reason they were not allowed on our last trip, I’d like to see them return.
Protection plan
by Hazem1000 on 2021/06/27 19:26
I thought two air plain tickets from Boston To Tampa FL, we were not sure of our return date so we spent extra $50 for flight protection. We tried to change the return date 1 day earlier, after I was on telephone line for 1 hour and 45 minutes on hold the agent told us the change is not possible, simply because we bought those tickets at the cheapest price, now why would you sell me a protection plan if you can’t change the dates if I wanted? I filed a claim through their site, and they started asking me why did I want to change the date ? and proof of employ Something Ridiculous, that finally made me just leave the claim page, and write this review. My advice to all people who use Travelocity not to buy the protection plan because it’s nothing but a Scam .now if Travelocity has a good ceo or who ever reads those reviews should Reimburse me that $50 without any questions. Bottom line I’m not gonna use their service any more .
Smoking room and canceled room 2 consecutive days
by Gojo0401 on 2021/08/01 02:34
This has been the worst experience attempting to book rooms in my life. We booked our stays a couple of weeks ago. The first night we were given a Smoking room when we didn’t ask for one and even looked at the app to see if we could specifically ask for a non-smoking room. My wife and one of my children both have asthma flair ups when near smokers so we were unable to stay, there were no rooms available in over 100 miles and we had to stay in our vehicle at a rest stop. The second night, after we had driven 10+ hours on the road with 2 small children, we were 30min from our second location when we received a notice that our reservation was not accepted and our room is unavailable. This is unacceptable. Travelocity, fix this problem…we are again without a hotel halfway to our destination without a place to stay to recharge and stay safe while driving.
Jody N.
by Jodynelligan on 2018/04/03 17:54
Stayed at bikini beach resort, Panama City beach Florida. Travelocity falsely represented this resort and what it offered. I pick this resort based on what was offered and it having close access to the beach. The room was dirty. We had no running water. It was outdated. No internet access. No balcony. No pots/pans in the kitchen that was supposed to be fully stocked of utensils etc. there were a few forks. 2 plastic bowls and plates. The shower rained all over the bathroom. Construction on the hotel all over. No gripes on stairs my daughter fell down them and injured her hand. The showers by pool didn’t work. The room dafr had a broken off key in it. Parking was at your own risk if you could find it. My kid was offered drugs by another patron of the hotel. Do not stay here. 783. For 4 days was a waste of money. AND you have to rent your beach chair.
Cancellation
by Never is the dark on 2020/04/18 22:19
I have been trying to get a hold of Travelocity since March 12th about cancelling a flight that was supposed to take place on March 14th. Because I have tried every avenue and no response I am extremely frustrated. I had to call American to cancel directly and they told me that Travelocity would be able to extend my flight for a year due to the COVID-19 and that I just needed to get a hold of them. I realize these are very tough times for everyone and I would really appreciate to at least be acknowledged that someone is looking into this and will get back to me in a timely manner. Instead I just keep getting automated information telling me that I need to speak to an agent whom I can’t reach. It’s funny how then can answer emails texts etc when you want to make a reservation but can’t answer for a cancellation. My husband books a lot through you and I’ve never been so disappointed.
Please never use this app
by 27384725 on 2020/09/14 16:50
First off they changed my flight to earlier in the day without telling me or changing it on the app so I missed my fight and they basically said it’s my fault????? So I wasted money on the flight going to the airport parking hotel and car.....so I had to go back home. I booked another flight and when I got to Florida I go to get my car that I booked from this app.....paid for it and everything! I get there it’s a place called “right cars” they would not give me the keys because I wouldn’t fall for their BS and buy the expensive insurance when I have proof I have Allstate ! So basically I lost money for round trip flight and my car for 7 days ! They are the worst please go through companies directly because travelocity will tell u to call the companies and they have nothing to do with it and then when you call the companies they say to call travelocity and they have nothing to do with it!! It’s all a scam
Wonderful customer support
by FranField on 2019/07/08 00:19
Since booking my trip through Travelocity, I have been impressed and thankful for the ease of comparing options and then keeping the itinerary in one place. However, when an airline cancelled my flight a few hours before I was to be at the airport, I was thrown into a tailspin. I contacted customer support at Travelocity and I was astounded by the help I received from Miji (my apologies for probable misspelling). She worked tirelessly to explore various options with me, stayed an hour beyond the end of her shift, and ultimately got me and my daughter to the airport in the nick of time to catch two flights, flying standby, to the end result of being able to keep our college visit appointments. Thank you!
Complete Scam
by pmayland on 2020/05/02 21:17
Worst owner ever. This lady pretended to be so many people it wasn’t even funny. She refused to issue me a refund even though it is literally on her await message if you call them that they honor all of their vendors cancellations. At first she tried to trick he into saying I canceled first, even though President Trump cancelled the airline for March 26th. Lufthansa Airlines told me she was flat out lying and told me to tell her that she should call Travel Control, Travelocity’s Boss, because Lufthansa issued the go ahead for the refund . She called and said I was correct, was going to issue me a refund and hung up on me. This happened twice before I called my credit card company to dispute it or take them to court. Either or I am fine with. I have everything on recording and she willingly knew she was being recorded and lied right to my face. Unfortunately I have to give this heap of junk 1 star or it would get 0. I’m sure the rest of the ratings are all her personalities too.
Would rate no stars if I could.
by ChinkUhBlaze on 2020/08/26 20:32
Currently sitting at the airport, and have been for the last two hours, working to get the rental car that I ALREADY paid for. And even though I paid for it and that transaction had no problem going through, I needed another $200 once I got here, on top of them running a credit check. After being denied for the credit check, they tried in a different name. So we go from $200, to $608. Once I asked for a refund to go to another car place to just get to go to the hotel that is waiting for us, we are told it will be about a month before funds reach our accounts. I am on a six day vacation after being an essential worker this entire pandemic. It is my birthday week. I have not even seen the hotel I will be staying at. My flight was a total of 3 1/2 hours. And I’ve been at the airport since 7am. It is currently 4:30pm. Do not book with this company. It’s all a run around.
My Go to for all my trips!
by Bgelzunas on 2020/03/01 23:07
My fiancé and I travel a lot and we’re always looking for the best deals when we travel. I’m such a planner and I like finding the best options to make sure we always have an incredible time. Travelocity is my go to traveling site that I use. The site is easy to use, the prices are always the best, and it makes planning a trip so much less complicated. I just planned my entire honeymoon trip for our upcoming honeymoon in June all booked through Travelocity. I recommend the site to anyone who is looking to travel. I plan on continuing to travel as often as I can. I look forward to the deals I can find from now until the near future!
Great for searching and/or planning a trip but useless for anything else...
by Peppermintpatti942 on 2019/06/22 18:21
Planning and booking a trip was fine but because my son contracted a viral infection 3 days into a 3 week trip and had to make an emergency return flight, the app was useless. Spent the better part of the day-more than 8 hours-on the phone with customer service trying to make arrangements. In the end it cost me an entire day of my time (and stress) and an additional $1000 (on top of the original $1700 for the 1st flight) to bring my son home. When I went back to the app to file a claim with the flight insurance I’d purchased, all of my flight info was gone and couldn’t be retrieved. Thankfully, I’m old school and manually document everything so I’ll be calling the insurance company directly. If that goes smoothly, I’ll raise the stars in this review. But buyer beware: this app needs major improvement!
Almost an entirely one stop shop
by Geebs1 on 2019/07/21 23:03
When I’m looking for a travel booking, I want to see all my options. In addition to getting the things done as planned, I want to stack up on rewards and see what payment options will give me the best use of my hard earned dollar. Travelocity is typically my number one resource for that. Where I think they could improve is a comparison tool, kinda like when your shopping for other products online you can choose 2-5 items and select “compare” to then see your top choices lined up side by side. Also, looking at the search results on my tablet looks like trying to watch a scenic view threw a long and short window. It’s just enough to hide everything your looking for in an initial photo.
Poor and inaccurate service
by mitrub on 2019/05/27 02:01
I used app to get help with reservation but they only gave 3 options either you use fb or Twitter to send message or call. Since I don’t have one of those social media accts I called them. Said wait time was 9 mins, after an hour and ticking on my phone call log time a rep answered. I told her my problem, which was Travelocity chrgd my acct but yet said there was a problem and I needed to enter new card info. I told rep my available bal was deducted by Travelocity and yet my trip wasn’t booked. I was told in manner of “its ok the chrg will be refunded and will be put back into my account within 3-5 days. And I explained my concern was my trip and booking it, before the available plane seats were taken, rep said “aha” you’ll have the refund in 3-5 days. Zero care zero Cust service and zero understanding. Been over 10 year customer never had this horrible experience and now my business will go elsewhere.
Great app, even better company
by swimgirl18 on 2018/02/23 14:52
This app is very user friendly and never crashes. The search functions make it a lot easier to find what you&#39;re looking for. I love using the map to find hotels because it&#39;s really easy to filter and manipulate. Travelocity itself is such a great service. It makes it so easy to plan your entire trip and there&#39;s always discounts, especially when you book things together. Their customer service is also incredibly helpful and generous. I had an emergency while abroad and with one phone call they helped me work everything out and get as much of a refund for my flights as I could. I only had to pay a cancellation fee to the airline.
Horrible customer service
by RS Gawron on 2020/02/22 19:25
Don’t use this service. It’s terrible. The airline changed my flight to an earlier departure time. The connecting flight was not changed resulting in a lay over if more than 8 hours when previously is was about 1 hour. I contacted Travelocity to have my connecting flight changed. I was on the phone with Travelocity for over 30 minutes only to learn that the change would’ve cost me $200 per person. Seeing that the airline changed my flight I thought they might work with me. I was wrong. The Travelocity phone support was clearly outsourced overseas, as the rep definitely had difficulty with English. He essentially quoted airline policy to me and made no effort to advocate for me. The call center will read policy to you, which I can do myself. Travelocity is useless if you have a problem. Understand they will not help you when needed. I will never use them again.
Flights are supported
by Benavidez14 on 2020/02/02 23:57
I was on my way to see my grandson in San Antonio, Texas and being in a small market like Fresno, California I often find myself driving to San Francisco or Los Angeles to get a reasonably priced flight. In fact, this particular visit, I purchased 4 round trip tickets. As we were driving through Los Angeles, we ran into a traffics jam (shocker) due to a major accident. I called Travelocity customer service line and they quickly rebooked all 4 of my tickets for later flights and did not charge me any extra fees. I am forever grateful to Travelocity for accommodating my situation and making my trip to see my grandson absolutely amazing 🙏🏽
There are additional costs!!!!
by KingClsh on 2021/04/12 01:45
Be warned, you are NOT paying for your full travel costs!!!!! We didn’t have to pay any additional flight fees (mostly baggage check-ins or swat costs), but we had to pay a fee at the resort we stayed at. Even though it was suppose to be taken care of, we had to pay out of pocket costs that Travelocity should’ve taken care of in the package. Furthermore, if you have to contact someone from Travelocity, be prepared to wait an extremely long time on the phone. You’re better to leave a call back number and hope it’s in the time they quoted. Additionally, the representative(s) DO NOT work out of a US office. It’s an foreign representative which have heavy accents and aren’t willing to assist past mediocre tasks. Bet advice, pay on a credit card and if unsatisfied, dispute with the company. I will not be using and do not recommend this company.
A nightmare
by adshteb on 2019/03/27 19:22
Spent over an hour on the phone with the barely comprehensible India call center because I wanted to use a flight credit to book a new flight. Asked to go from DCA to O’Hare and back, which ended up being too expensive. Decided to switch to Dulles instead of DCA. Finally thought I had flights from/to Dulles. Got an email saying they booked to from/to DALLAS not DULLES. I was perfectly clear with my instructions and repeated myself several times to the India call center. Obviously they don’t know anything about US geography and there’d be no logical reason to use DALLAS airport instead of DCA, which is in Virginia. Three calls and an hour an a half longer on the phone, and after waiting for Travelocity to decide whether THEY WOULD FIX THEIR OWN ERROR WITHOUT CHARGING ME, the snarky and unapologetic supervisor finally got me the correct flights. I’m done with Travelocity. Terrible service.
Lost me $145
by Podriad on 2019/06/30 01:53
I will never use Travelocity again. I made a reservation for my fiance and me to stay at a hotel through this site. After he got a few extra days off, we decided to extend our trip. I changed our reservation, and everything was fine. That is until we arrived for check-in. After a long day of driving, we were exhausted and ready for a break. The hotel was unable to find our reservation, and after a 45-minute phone call with Travelocity, we had no reservation. We were 2000 miles from home and didn&#39;t have many options. Luckily the front desk guy (Josh is a lifesaver) got us a booking at a different hotel for the same rate. The biggest issue is Travelocity charged me for the reservation I thought was canceled and is refusing to refund me. So I, a college student without a lot of money, am out $145. If I could give negative stars, I would.
It’s very functional and I use it a lot
by Rbose123@$& on 2019/01/15 02:52
4 stars instead of 5 because: Every now and then, it’s $5 more expensive to book through Expedia than through airline website. Also, most hotels, airlines, etc will work with you more easily if you didn’t book through a third party site. My TSA number does not end up on my boarding pass and neither do my frequent flier numbers-I end up booking and then going to the airline to link my TSA and to get the miles to accumulate. That’s annoying. But the deals are good, it simplifies travel planning, and I have used my expedia points recently and it was simple and really knocked the price down on a hotel room in LA.
Awful to get any real information.
by Diver 57 on 2021/08/31 21:07
I attempted to use a flight credit from a previously canceled trip. I chose my flights and paid a small balance. The flights do not show on the app and the itinerary number provided in their email takes me to a link that says the trip is canceled. I called yesterday and after a maddening process I finally got a call back. The auto call kept prompting me to press 1 to connect. I pressed 1 several times and was disconnected after it kept telling me to choose a response. I got a call a few minutes later and was told the reservation would show up within 24 hours. It has not. American Airlines doesn’t have a record of it either. After a decade or more of working with Travelocity, I will not be using them anymore. I wish they hadn’t screwed thinks up so badly, because I was a big fan.
Awful experience
by Lets go jordan on 2021/02/28 19:26
I booked my reservation through a phone call with a agent. The agent booked my reservation on the wrong date. I called them back to explain the agent booked the wrong date. I was told there was nothing they could do to fix the date to my original date. I was told by the representative because the money was taken out from my bank already. I couldn’t get a refund. The agent was very rude. The agent told me she would let me talk to her supervisor by telling her supervisor to contact me back as soon as we got off the phone. That never happened either. I called back a total of 3 times! No one was able to assist me.. I was giving the run around with a total of 3hours spent on these calls. At this point I ended up canceling my whole trip because of a agent not doing their job correct. I won’t ever book with Travelocity again
This company is a SCAMMMMMMMM
by jlashelldreamz on 2021/04/22 12:45
Travelocity took money out of my account for a Trip I didn’t get to book!!!! Then had the audacity to tell me it’ll be anywhere from 24 hrs to 7 business days before I get my money back!! I’m still waiting and its been 3 days but this isn’t a good look. They don’t even have a live person you can talk to about this issue. All numbers lead you to a robot and when you FINALLY GET A REAL PERSON it’s through a txt chat portal! You have to be strategic about how you state your problem because if not you won’t get to a real person!!! This company needs to shut down if they don’t have real people to assist real issues, but will take your money in a heartbeat and fake apologize about it! Y’all owe me for inconvenience and loss of a chunk of money that I could’ve used elsewhere. I’m not rich this is not cool Travelocity I WANT MY MONEY BACK
Cancellation /refunds
by DMB606 on 2020/03/20 16:24
This agency is awful as far as cancellations and refunds. There is no acknowledgement whether through email or some Type of confirmation. I have been trying to call for three weeks to cancel , I actually spoke to someone three weeks ago and was told To wait because they saw refunds being allowed in the near future. Only problem, you can’t get through on the phone and never mind their social Media chat lines, no one except automated service. And I can’t tell you how many times I tried to fill out the on line forms for refund / cancellations and the itenarary number is the wrong one, you need the airline itenarary number. I spoke to jet blue , American airline and Expedia because of other cancellations and there service and confirmation was excellent. Travelocity , you are not doing a good job at all....worse service ever!!!
WORST EXPERIENCE EVER!!
by summer2242 on 2021/06/15 04:50
i wish i could give 0... i mean the way i was screwed over is insane. i booked a trip to St. Thomas flight and hotel from them. everything was perfect. ended up having to cancel and re book to Las Vegas for family reasons. again, seemed like a easy switch i was credit my flights ( so i thought ) and was at the airport ready to leave. they told me my tickets were not able to be used due to them not completely fixing the switch over. so make a long story short they told me i needed to get in contact with travelocity and it’s a TEN HOUR wait on the phone. my flight was suppose to leave in 2 hours. i ended up having to spend 700$ to get new tickets to be able to go. and here i am almost 2.5 weeks later and still haven’t been able to get in contact to get my money back!!!!! DO. NOT. USE THEM!!
Do NOT use Travelocity!!!
by Brrmann on 2018/08/20 22:44
My family and I used Travelocity 8/18 to reserve a room while on our way to Florida. Upon “reserving” said room, Travelocity went ahead and immediately charged my account. When we got to the hotel we were informed that there was NO reservation made in my name nor any from Travelocity. The hotel was quickly running out of rooms so we had no choice but to go ahead and book another room and pay a second time. After checking I I phoned the Travelocity hotline and spoke to a complaint taker. The complaint taker listened to what I said then turned around and phoned the hotel to confirm my story. The complaint taker then told me that my story checked out and she would submit my complaint for a refund but this would not take place until Monday. Come Monday I received an email stating the hotel refused to refund my money for canceling the reservation, so it was my loss. I responded to the email and informed Travelocity that there was NO reservation made so NO reservation could be canceled, I simply wanted my money back that Travelocity had charged me. I immediately got an email from Travelocity from a “Do Not Reply” account at Travelocity. Seems as if Travelocity cannot admit their mistake and refuses to reimburse the money they charged me for services NOT provided.
Can’t get live service
by Thusarik on 2021/11/08 00:27
I had a pretty simple but important question. I needed it answered before deciding what I would choose to book. The phone number, (which I had to ask Google for, the app wasn’t giving it up), will only help you if you have an itinerary number. So I got a useless virtual agent chat through the app, which eventually, reluctantly, put me through to a live agent. But that live agent didn’t listen to my question and thus didn’t answer it. I told her the question and she kept giving me answers that were irrelevant. She would ask “so your trying to do cuz?” Or “have you done “xyz”. I kept saying how that wasn’t relevant and the asking my question. Again. The result was different irrelevant answers. This went on for several minutes, several comments back-and-forth, me telling her the same thing over and over again. Her being useless over and over again. Why am I still doing this? Till I finally asked for a phone number. I guess she was unwilling to admit defeat because she asked me an asked-and-answered (dozens of times already) question which caused me to cut my losses and close the chat. Going somewhere else to book. Deleting the Travelocity app.
Zero customer service
by Troyb1234567 on 2021/07/09 21:34
It takes anywhere between 1-2 hours to talk with them. Then they tell you it’ll take 10 days to figure out if they can get you a refund unless you call multiple times. If you call multiple times they get back to you the next day at 4am which is the same time zone for the hotel. The email said they attempted to contact them and unfortunately could not contact the hotel. Instead of calling during business hours. This is the first time I’ve had to contact their customer service and they are terrible. Also, before this they made me contact the hotel to get the refund which I did and the hotel said it was fine but since the card is under Travelocity, they would need Travelocity to confirm it. Now Travelocity doesn’t want to help.
Poor customer service
by Abused & neglected on 2019/04/20 16:16
I tried to book a hotel with them, but there was some descriptions missing on what was offered for the price. I decided to call and talk to a representative. It was worthless. They just read from a script and don’t even understand the question that you’re trying to ask them. I asked for a manager and she told me that no one was available. Then she tried to help further by repeating the same thing she already told me. I asked for a manager again and this time she said ok, it will be just a couple minutes while they finish helping someone else. Put me on hold and 5 minutes later she comes back on and continues trying to help me. Hate to think what would have happened if I actually booked something and needed help on an issue. Last time I try them for travel.
BEWARE: Horrible service!
by !! Anne !! on 2021/06/09 10:59
I have used Travelocity for years and something drastic has changed. While trying to book a reservation something went wrong with their computer. When I got to the checkout point, it said my credit card declined. What really happened was they charged the airline flight to my credit card and their $50 fee and I never received an itinerary number or email. This has been taking a long long time to clear up. The airlines refunded the ticket money, but Travelocity has not refunded my $50 fee. No one answers on their phone numbers, and they put you to messaging and computers keep telling me, I can’t help you let me see if I can find someone who can. I will take this matter up with my credit card company. Please beware if using.I will be deleting my app.
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App name
Travelocity Hotels & Flights
Description
Get 10% off select hotels in app! Use code: APPONLY10 Free cancellation on most hotels. Because flexibility matters. TRAVELOCITY APP FEATURES: HOTELS - Last minute hotel bookings welcome & free cancellation available! - Pay when you book or when you arrive at the hotel. - Find hotels, motels, and inns around you on an easy-to-use map view. - Review descriptions, photos, user ratings, and amenities from verified hotel guests. - Securely store your payment details for faster, easier, and safe bookings. FLIGHTS - Search and book round trip or one-way flights. - Sort flights by price, time, or duration from any airline. - Enter a departure date and destination, and your trip-ready. ACTIVITIES - Attraction tickets without the lines. - Book local tours. - Airport shuttles & more MY TRIPS - Share your travel plans with friends and family via Travelocity's itinerary sharing feature! - View your record locator, gate information, and upcoming trip details on the go. - Plan your own vacation packages with activities, hotels, cars, and more. MANAGE - Connect with a Customer 1st Guarantee specialist, directly through the app via Twitter or Facebook! - Sign in through Facebook, and use the same account across all devices. - Use the booking tracker to see your past, current and future bookings, even when you’re offline. Travelocity gets you to your next destination cheaper than other apps thanks to the Travelocity Price Guarantee. *APPONLY10 coupon code Terms & Conditions Subject to the restrictions set out in these terms and conditions, the 10% promotion code may be applied to a qualifying stand-alone hotel (not a hotel booking in combination with any other product such as flight + hotel, or flight + hotel + car) booked on a mobile device or the Travelocity app by January 16, 2022, for 1 or more nights for travel by June 30, 2022. Qualifying bookings instantly receive 10% off at check-out through the use of the promotion code. Customers are limited to one redemption of this promotion code and up to a maximum savings of $150 per booking. After the booking, this promo code will not be able to be used again, even if the booking is cancelled. Exclusions may apply and most major hotel chains are excluded. The promotion code cannot be redeemed against taxes, supplier fees, cancellation or change fees/penalties, administrative fees or other miscellaneous charges, which are the sole responsibility of the customer. Discounts are not redeemable for cash for any reason. Promotion codes are non-transferable, not for resale, and cannot be combined with other offers or used for any booking previously made. Any attempt at fraud will be prosecuted to the fullest extent of the law. Void where prohibited, taxed or restricted by law. Travelocity reserves the right to change or limit the promotion in its sole discretion. Usual booking terms and conditions apply (see https://www.travelocity.com/p/info-other/legal.htm) and all bookings are subject to availability. The Travelocity app uses information for analytics, personalization, and advertising. By using our app, you agree to our privacy and cookies policies.
Review of Red Feather
by Swens2 on 2021/11/26 17:19
Neat. Clean. Quiet. Quick check in. Express checkout boxes to just drop keycards on way out.
Aerolinia21
by enfriega on 2021/11/24 03:05
Gracias
My Go to way to travel
by Zo9988 on 2021/11/22 15:11
100% best way to book group/bundle travel. Lots of options to pick for flights and rental car. App is very user friendly
The best
by ZARZUELASVIDA on 2021/11/22 05:23
Love it
Horrible App, terrible customer service
by Microsoft team on 2021/11/21 07:49
Horrible, horrible, horrible
Great location
by Hobson's 2 on 2021/11/20 16:33
Hotel is in a great location. The staff were very helpful and the accommodations were just as advertised. Will definitely stay again!
Can’t see how to transfer an itinerary to pdf and a calendar
by Hughvr on 2021/11/20 00:26
No obvious way to transfer the itinerary to a pdf or calendar. Should be easy to do this.
Hurricane Travel Pain
by Purapaja on 2021/11/19 18:38
I booked my trip with insurance protection back in August for a quick weekend getaway to Aruba. Then came hurricane Ida, so the Airline cancelled all flights for approx. 2 days in NJ. I immediately notified Travelocity who then advised me to call the hotel, the airline and the ground transportation company myself to cancel and request a refund. When I called requesting a refund, they claimed that they had already refunded the money to Travelocity. The hotel said the same but charged me for the first night. I didn’t mind as I was under the assumption that the insurance would cover the rest. Since September, Travelocity refused to refund me my money for the airline and claimed that I had to go thru the insurance company first and file a claim. After dozens of phone calls and endless paperwork, the insurance company responded that: “Unfortunately, this reason does not fall within one of the named, covered perils on the policy.” (Airline cancellation due to inclement weather). I immediately called Travelocity and now they explained that “the monies will be in my account in approximately 6-9 days. They sat on my money for months and had me do all their footwork only to claim that they will refund me approx. $1000 out of $1470! I truly don’t see the point in purchasing travel insurance and I’m going to stop utilizing Expedia and Travelocity (same company) to travel. Had I not been calling on a weekly basis, I would have never gotten back my partial refund. I feel that they are being dishonest to their customers. I shouldn’t have had to wait months for refunds they already had in their account. I purchase my package thru Travelocity therefore they should have been the ones responsible for my refund then I could have filed a claim for the rest. What is AIG the insurance company…a total waste of money!
Language incorrect
by Xxxxxxxxxxxx157853 on 2021/11/17 19:18
Keeps displaying my info in Spanish, even when I set it to English in the settings.
Cannot cancel and now being charged $50
by whyudosis on 2021/11/16 18:20
I tried canceling my reservation two days ago, but the app was not working. Now I am being charged $50 for canceling. This is unacceptable.
Need help
by $$ dhwkxbxjsndb on 2021/11/15 03:32
United airlines screwed up and I’m paying for it. I was there the plane was there but we took off from Key West Florida and hour late with no bad weather and no reason for any other delays. Messed connecting flight. Was to be home at 10pm now it’s 11:30 am yes a crappy hotel and $10 for food. What kind of dinner does that by? Oh and nothing close to get a cheap meal. Now miss a day of work and pay more for parking and NOTHING from United. Don’t book United!!!
Quiet oasis
by Stwin98 on 2021/11/14 21:57
If you are looking for a quiet scene with a island field then this is the place . It was everything I was looking for and I will return.
Girls Hawaii Trip
by Cindy$$$ on 2021/11/14 19:57
Staying at the Hilton Hawaiian Village was awesome. Beautiful beach on the property with the quiet huge lagoon. Lots of restaurants and shops. Everyone is helpful and friendly and they concierge can line you up with good tours.
Worst Customer Service
by Ftravelicity on 2021/11/13 22:20
If you have any issues at all don’t expect any customer service from Travelocity. They outsource their customer service. You get transferred from person to person. They don’t want to resolve or help on any problems. Don’t use Travelocity
great app
by Sinbrang on 2021/11/13 20:04
sometimes prices are expensive 😬
Cancel with Virtual Agent no working
by ILUVSEA on 2021/11/12 20:13
Need to cancel a booking and the “Cancel with Virtual Agent” hasn’t worked for over 24-hours even after updating the app. Please fix.
Great
by HighSchoolSkinny on 2021/11/11 20:09
GREAT APP … Makes it super easy
Rip off
by LeeMo86 on 2021/11/11 14:27
I’ve use this app for years, but I’m done. I paid more for seat select on my latest flight but Delta is saying I didn’t and is charging me again. There is no customer service email in the app, just a bot who can’t understand what I’m asking. Travelocity and I had a good run, but no more.
Best app for travel!
by TCdaBeast on 2021/11/10 17:45
The ONLY way I book trips!
Can’t get live service
by Thusarik on 2021/11/08 00:27
I had a pretty simple but important question. I needed it answered before deciding what I would choose to book. The phone number, (which I had to ask Google for, the app wasn’t giving it up), will only help you if you have an itinerary number. So I got a useless virtual agent chat through the app, which eventually, reluctantly, put me through to a live agent. But that live agent didn’t listen to my question and thus didn’t answer it. I told her the question and she kept giving me answers that were irrelevant. She would ask “so your trying to do cuz?” Or “have you done “xyz”. I kept saying how that wasn’t relevant and the asking my question. Again. The result was different irrelevant answers. This went on for several minutes, several comments back-and-forth, me telling her the same thing over and over again. Her being useless over and over again. Why am I still doing this? Till I finally asked for a phone number. I guess she was unwilling to admit defeat because she asked me an asked-and-answered (dozens of times already) question which caused me to cut my losses and close the chat. Going somewhere else to book. Deleting the Travelocity app.
Very unhappy
by DBeller10 on 2021/11/02 00:56
I booked a hotel room for myself and my kids to make a happy memory on the 5 anniversary of their dad’s death . My husband passed away suddenly and my 6 kids have had a hard time so I thought this year I would take them too Knotts Berry Farm to take their minds off the sadness. I set the date I wanted and the app changed the date I got ahold of customer service and get it fixed right away and I got the runaround. When all I need to do is change the date I wasn’t asking for a refund.
Great breakfast offerings
by Rnprofessr on 2021/11/01 22:52
Ate at the Buttermilk Cafe in New Braunfels What a treat! Enjoyed their scrambled eggs grits and two chicken sausage patties all were excellent Wait staff was incredible hardly any wait and fast accurate service Would love to come back soon!
Terrible app and service
by Gaia Vetde on 2021/11/01 12:42
Need to update the app &amp; their customer service is awful
Awesomeness
by TSG31313 on 2021/11/01 02:35
Been with them for some years. And they are amazing. If I have any issues they solve it in my best interest. Thanks Travelocity
Need ability to rebook car at lower rate
by CryptoWill on 2021/10/31 13:41
When rate for the car rental changes, need ability to re-book the car at a new lower rate vs canceling an existing reservation and booking a new one.
Horrible Policies
by nomoretravelocity on 2021/10/30 14:12
This will be my LAST use of Travelocity. This trip showed me they have no concern for customer service and have no problem screwing people over
My first step
by SRozas13 on 2021/10/29 19:21
Whenever I am about to start planning our next trip, my first step is to check with Travelocity. First the air fares, second What to do there and third the hotels and. All conveniently in one stop and perfect results. No one else can compete!
Difficult speaking with someone
by 333lintrent333 on 2021/10/28 21:41
I have been calling to reschedule my travel credit and have difficulty getting a person on the phone for assistance. Also purchased a flight last September 2020 for a December 2020 trip and I was told the flight credit expired in September 2021. Thought I had the credit til my original flight date of December! Frustrating
No habla Español
by Appleinvestor on 2021/10/28 18:34
There is no way to contact Customer Service to deal with the display—which has started displaying Spanish. Very frustrating, and corporate has chosen to display typical prejudice against helping inperson! Pisspoor virtual assistant
Horrible experience
by RoRoSona4 on 2021/10/28 00:33
I made a reservation in August for a December trip. So far they have changed my flight itinerary 5 times. The last change involves me spending 26 hours in a layover city meaning I’ll have to spend money and get a hotel. I would be staying with friends at my final destination so no need for a hotel. It also takes a day away from my visit. Then on my return flight they have done the same thing. I now leave a day early and have another 25 hour layover in a city, again meaning I have to spend for a hotel and I lose a second day with my friends. I’m very disgusted and will never use Travelocity again. By the time my trip comes who knows how many more changes will occur.
App is terrible, parts of it show in Spanish.
by Sportsmobile on 2021/10/27 03:08
I’ve selected English as my preferred language, but parts of the app always show in Spanish. Many of the features don’t work correctly.
Be aware of free cancellation bookings (it’s a lie)
by Mr.moodi :) on 2021/10/26 13:15
I booked a free cancellation rental car and cancelled it because of the extra fees I was gonna to be charged by the rental company at the counter (more than double the original price), and when I cancelled that booking through Travelocity they didn’t refund me immediately instead they open what so they called a “case” for me and promised they gonna call me after 48 hr for updates about the “case”, I waited for two weeks, never gotten a call. I called them again asking about the case, they did not find any filed case! Ironically they try to fix it by doing the same thing again open a new “case” and promised of 48 hr update call, long story short, after a more than a month of waiting, I never heard from them nor I got my refund. VERY BAD EXPERIENCE!!!
Sad customer 2021
by sad customer 2021 on 2021/10/25 00:26
Booked at the Hyatt Regacy on I-10 thru travel Velocity, the price was good however, we could not even shower because the water was cold, never warmed up and we could not use the refrigerator because it was locked and when we called the front desk no one ever answered, would not recommend, I would rather pay more for hot water to take a shower.
Nice app comes through for me every time
by Dsmith156 on 2021/10/22 05:37
Nice and right
My first review.
by Bri_John24 on 2021/10/22 02:22
This app makes it super easy - to get to the worst customer service experience of your life. Don’t use Travelocity. You’ll end up having to talk to the airline/hotel yourself anyways. But hey, maybe it will be a better experience for you! Probably not though.
Easy to use
by mkbthe on 2021/10/21 02:27
Love this app for comparison shopping. It never disappoints. And purchasing through the app is a breeze.
Unknown charges on my
by Jnevaeh22 on 2021/10/20 17:50
Unknown charges on my account I’m trying to call customer service can I get a live representative horrible experience so far
Why!?
by Avocado69@@ on 2021/10/20 13:32
Why did I go to book a flight and the price was $51 dollars and then I went to add a flyer and the tickets were 149 a piece?!?
Horrible
by amanda!!!!!!!!!!! on 2021/10/20 03:02
Will never use Travelocity again. Horrible customer service and they do not care about anything but money. Travelocity does not care about your safety so BE AWARE. Think twice before you book through this sketchy company.
Travelocity is the worst
by Shawn Prince on 2021/10/18 21:25
We booked a vacation package with flights and hotel to Maui. Immediately after booking we verified all information is correct. Now 3 days before our travel our airline confirmation is LOST. Travelocity is doing nothing to help fix this. Now we are paying double for airline tickets… This has caused us stress, hours on the phone taking time away from work and tons more money. We will report to better business bureau
Thank you
by 1234fun567 on 2021/10/18 10:47
Thanks y’all have always come through for me late notice or not…..i always appreciate y’all 💯
Name correction
by Rodassini on 2021/10/17 19:19
Kimberly took care of my issue through live chat! Great communication and customer service!!
Disappointed and aggravated
by aggravated man. on 2021/10/14 13:37
I gave this 1 star because that&#39;s the least it would let me give, but I would give it 0 stars if I could. I&#39;m disappointed because using this app for trip, flights or vacation packages etc seems somewhat ok, but if anyone runs into a problem booking something or have any type of questions and need help there is never a live representative you can call to assist you with your issues. Everything is recordings, even the so called live chat I believe is nothing but a automated system. Soo disappointing.
Satisfacción
by PeluShakira on 2021/10/14 13:34
Fui referida a sus servicios por mi hermano y me fue muy fácil poder adquirir mi boleta de viaje a un buen costo y sin complicaciones.
Joke of a company
by Mc23432 on 2021/10/13 00:00
They have never found me a deal! They’re always $500-$1100 more then the tickets are if I do it myself
Review
by FMB Jr. on 2021/10/10 23:12
Only Spanish language. .
Getting ahold of a person!!!!
by war$rob2 on 2021/10/09 19:04
I tried to change 2 flights about 2 months ago and the gentleman that talk to me had to be from a third world!!! I could nearly understand him and I heard chickens and rosters in the background and babies crying!! He told me the only flight available was a 16 hour flight from Indianapolis to Fort Myers Beach. When I asked him where he was calling from three times he never once relayed that information and I then told him I was not going to deal with him. I will never use Travelocity again to book any flights or any hotel reservations and if you were wise you would do the same!!! All I want is to talk to a person in the United States that is English-speaking and able to understand!! Deb Robinson
Interesting
by Pop201 on 2021/10/05 01:15
I picked 3 stars .it shows 4 stars. No option not to write a review.
Pretty much got what I paid for.
by GrB107 on 2021/10/04 18:28
The room was very lacking in amenities. No coffee maker, no alarm clock, absolutely the roughest towels I’ve ever dried off with. Bugs…GRB The parking lot is awkwardly designed and difficult to maneuver in depending on where you park. The ice maker was down the entire time I was there. On the plus side, it’s location was perfect for me. The room cleaning associates were very very friendly.
App rating
by Chikka yeA on 2021/10/03 14:51
Getting a hold of customer service is a pain
Not great app
by chronicpain57 on 2021/10/03 08:07
Really tough to navigate and get information. Could be much less problematic.
Confirmed reservation but no room…..
by campboy2010 on 2021/10/03 04:31
How can you make a reservation have a confirmation have payment made but not have a room available. The man said he knew what a reservation was I corrected him and let him know there was a difference in taking a reservation and holding a reservation the most important part of the reservation !!!! So what did I just pay for Travelocity??? Seriously irritated
Reasonable
by Pam&Reg on 2021/10/03 00:40
I always find the cars to be cheaper than the original website
Casablanca in NYC
by Tom Y Jr on 2021/10/02 16:06
The ambiance of the hotel is exceptional. From the beautifully appointed rooms with ceiling fans and exquisitely tiled bathrooms to Rick’s Cafe on the second floor, (with complimentary snacks and beverages) we felt like we had stepped into a cozy place in Morocco. Right in the middle of Times Square and convenient to everything, it was amazingly quiet and serene. The staff were all personable and professional. A very unique and lovely experience. We look forward to our next visit to Casablanca….. in the heart of midtown Manhattan.
Wrong rental car city
by Crazylution on 2021/10/01 23:58
Booked a trip to Columbus GA everything looks good. Decided I should check in rental cars picked out a vehicle that was priced far better then what I was finding on my own…. Only problem and thankfully I caught it was the rental car was in Columbus OH…. Ooops!
Love this App.
by GREENTRUCK MAN on 2021/09/30 19:06
This app . Has helped me so many times durning times of craziness . I’m so happy with this app very regularly !!! Keep up the great work !! Thank you 😊
Done. And done again
by Kathleen $1777 on 2021/09/29 04:25
I have been booking with Travelocity for years and most recently I had a huge problem. I booked a car in RDU and called to cancel. Now I certainly understand that rental agencies have been hit by COVID I’ve never had a problem with a cancellation. I called 72 hours in advance to cancel and was told I needed to call the car agency who advised me they had no control over 3rd party reservations. I called Travelocity back and they informed me that my reservation was cancelled, it was not. I called today and was told by what seemed to be a distracted agent that my reservation could not be cancelled. I will never book with Travelocity again and $60 seems far too little to loose a customer. I can and will spend my money anywhere elsewhere
Bad
by Harvy Lipshitz on 2021/09/29 02:49
They need to have a better way to communicate when you have a change. I plan to stay at the Shutters inn Elko Nevada and had to change the days of my booking. I was unable to reach them and the Hotel tried to do it too and was unable to reach them.
Me
by nacho411 on 2021/09/28 00:23
I’m very happy with the quality of services on my recent trips. The booking was perfect!!!
Maddening
by Violet Paget on 2021/09/27 15:36
You can’t add your personal itinerary to your own app if someone else purchases flights for your party. I’m in a constant loop of “sign in” —&gt; “search for itinerary without signing in” —&gt; “sign in to view full details.” That’s truly crazy. What is the app even for if I can’t see my own trips? You also cannot copy and paste the extremely long itinerary number or the confirmation code? Why?
Vaca
by Ish@ on 2021/09/27 02:31
Easiest way to book your vacation
Great prices and easy to use.
by AJGolf1 on 2021/09/27 01:16
I was planning a trip to Thailand and couldn’t find a flight for the right price using other companies and Airlines website, but I found the perfect flights and price on Travelocity.
Poor view!!!!!
by Lessie Rex on 2021/09/24 22:28
Looking at a wall instead of the water
You cannot change your flight using the app
by Doug in Prescott on 2021/09/20 14:35
Even though the app advertises that you can change and modify your flights, my experience today shows you cannot. I needed to change my flight from a Tuesday to Wednesday, and the App allowed me to see the available flights that I could change to and once I selected it it told me the estimated cost. However, it does not allow you to select that revised flight but rather you must click on the call agent button and wait for an agent to assist you in making the final arrangements. I am now wondering why I needed to download the app when I could’ve done the exact same thing via web browser?
Wonderful!
by Dustpac on 2021/09/20 03:27
Easy to use, peace of mind and great deals!! All I had to do was decide where and when to go. Travelocity took care of the rest!!!!
Expedia group
by Pawel 88 on 2021/09/19 16:01
Avoid it at any price. Customers service non existing. They will give you a credit, the one you not going to be able use ever.Call centers located who knows where, completely no knowledge,no managers or any supervisor to reach and that&#39;s after 2+h waiting on hold. Give your self trouble free and go directly to airlines even if coast 100$ more
bay mount
by pamela meemaw jones on 2021/09/19 15:58
room smelled, dirty carpet, towels felt like sandpaper and seen a few roaches in bathroom. staff was friendly &amp; bed soft
The worst
by travelocityistheworst on 2021/09/17 13:48
Don’t bother booking through Travelocity, they can’t do anything if you get in some sort of jam with your flight. I tried surprising my wife with a trip to Las Vegas. When frontier airlines change flight info, Travelocity washed their hands of me. They took my money and don’t care if I’m stranded
Terrible
by nicknameew on 2021/09/16 17:38
Terrible app you it doesn’t even have a bundle option
Disappointed
by aaaasssssssssssasaa on 2021/09/16 15:16
Stayed at a country inn in Kentucky and it was great. This was was a disappointment. Trash in the hall ways and outside was over flowing and the room smelled moldy.
False advertisement
by doonado on 2021/09/16 03:07
They say on their website package deal air flight and hotel so so money, that’s not true the price only covers air fair. I’m highly disappointed in my first time useing this company, I will never recommend them to anyone ever.
What’s going on???
by Mrs.Buttola on 2021/09/16 02:19
I just attempted to book a trip. Went through all the hassle of deciding upon flight, hotel rental car. Then after all that time Travelocity said they could not book trip. I did this twice!! The they send me this email to book a trip that will be great savings!!! No thanks!!! I am so upset…
Run around
by mooooooo1122222222 on 2021/09/14 19:53
I keep getting the run around on the phone with the virtual representative. Life is already stressful why do you have to make it so hard to speak with a live representative without the hassle and somethings aren’t on the virtual list. You deserve 0 star.
Chat system
by markkenzo on 2021/09/12 21:02
On hold for hours the chat system to chat with a agent the hold time is also forever they need to come up with a better system
Doesn’t work most of the time.
by Amm78 on 2021/09/10 13:09
Can’t find trips, won’t locate them even with an itinerary number. Support can’t figure out why. It’s beyond frustrating to have to locate emails when it should be in the app.
Hotel Reservation Fees
by cimjewels on 2021/09/09 01:01
I was charged twice for my hotel room stay, Once by Travelocity and the other by the Hotel at checkout. Not happy at all about this experience. This is the second time this happens when booking thru Travelocity. Not sure I will book thru Travelocity again.
App does not work
by SapphireHearts on 2021/09/08 00:24
I loved this app but now I can’t even use it. They put in this stupid verify I’m a human thing and now I can’t use the app at all. I can’t contact support because I can’t even get past that screen. I pick the stupid penguin every time and it says I’m verified but it takes me to the main screen with the gnome and never past it. I’m so annoyed because this is the only app I’ve used previously.
BAD prices!!🤬
by shortgame56 on 2021/09/07 14:42
Low prices? I ended up paying $60 per OVER the hotel’s nightly rate. Call the hotel first!
Credit card hacked right after signing up
by Rush530 on 2021/09/06 19:27
Don’t trust it!
Booking a hotel room
by I see what your doing! on 2021/09/06 13:18
I booked a room on August 9th. Since than things have changed needed to change my booked date. Called the hotel only to find out I don’t exist on the books. Than I find out I can’t even get my money back when I made the reservation. I think I this is a bad way to do business.
Yes
by AraBella@01 on 2021/09/05 04:55
I like Travelocity so far…other than the fact they took my free night away cause I didn’t use it in a timely manner…i suppose!! But otherwise it’s a good app!!
Be ware
by gauheb on 2021/09/04 16:57
I booked a hotel the Hilton in Seattle tried to cancel 39 days before stay and Hilton said they would refund but I paid thru Travelocity so refund ended to come from Travelocity. Travelocity denied my refund even when I informed them that I Beas military and due to COVID my travel plans changed. The room was over $200.00 could care a less about the money it’s the principle of no refund.
Worst app ive downloaded so far
by Amangino222 on 2021/09/02 18:11
What a nightmare. The app never remembers my info. Plus if you back out of a page, (to go check your itinerary number, because oh yeah, you cant copy your itinerary number lol) the app will forget everything you typed in. Not to mention countless other things ive only encountered in the 4 hours of having the app. I only downloaded it for my trip and its not making things any easier for me. Very frustrated. Maybe higher some people to test your software before you put the app out to the public.
Abysmal Customer Service
by 9$dw on 2021/09/02 04:40
I have been a frequent loyal customer for many years. However I am dismayed with how absolutely awful your customer service has become. It is next to impossible to speak to a customer service agent when problems occur and I have gotten zero help when needed. It’s shameful how your company has deteriorated. I will be taking my business elsewhere and advise anyone else to do likewise.
What happened to my reservation
by ntatejames on 2021/09/02 01:25
On July 28, I made reservation for a trip to London with Travelocity customer service, but to date the it has not appeared on your website.
Vacation PCB
by accecilia22@yahoo com on 2021/09/01 19:51
Confusion in everything it was terrible I will not used third party’s
App isn’t very useful or accurate
by never never never again!!! on 2021/09/01 11:50
Trying to change reservations is like pulling teeth!!! Awful!!!
Awful to get any real information.
by Diver 57 on 2021/08/31 21:07
I attempted to use a flight credit from a previously canceled trip. I chose my flights and paid a small balance. The flights do not show on the app and the itinerary number provided in their email takes me to a link that says the trip is canceled. I called yesterday and after a maddening process I finally got a call back. The auto call kept prompting me to press 1 to connect. I pressed 1 several times and was disconnected after it kept telling me to choose a response. I got a call a few minutes later and was told the reservation would show up within 24 hours. It has not. American Airlines doesn’t have a record of it either. After a decade or more of working with Travelocity, I will not be using them anymore. I wish they hadn’t screwed thinks up so badly, because I was a big fan.
No notification controls?
by draekmus on 2021/08/30 15:40
Really? It’s 2021, and I can’t mute promotions and allow important flight and booking updates in my notifications? Instead, I’m cluttered with useless coupons for deals I’m not particularly interested in. Issues like this make me more inclined to work with another company.
LOVE IT!!!
by kennyj41 on 2021/08/30 11:52
LOVE IT!!!
Terrible customer service.
by Lunmil on 2021/08/29 03:12
I could not get help with cancellations of flight. Awful customer service.
Terrible service
by 17865739; on 2021/08/29 01:03
the hotel we were set to fly to on Cozumel had the power nocked out by a hurricane Grace and they never bothered to tell us completely unethical then had friends from the island tell us to cancel the hotel reset the location closer to town Travelocity never said a word and hung up three times on us finally after 8 hours on the phone I was able to rebook the hotel they then cancelled our original flight without our permission and had to spend two more hours rebooking flights completely left to our own we will never use there services again
Flight
by Sherri-lunn on 2021/08/29 00:44
I would like to starting airport and dates and see all non stop flight. Can’t do it.
No updates
by chaddecer19 on 2021/08/28 16:01
Not a user friendly app at all ! My flight is going to be an hour late , and nothing to inform me . I’m probably screwed on my connecting flight ... not happy , will probably not being using Travelocity again. I really don’t see the benefit ... spent a Lyon of money using Travelocity the last two years ... tell me what the benefit is at this point ?
Could not get in contact
by sandonlo on 2021/08/28 15:58
After a death in the family, my son who is in the service booked a flight from Europe to attend the funeral. So, I booked two rooms at the hotel. He called and asked us to stay until Monday to get him to the airport for a return flight. My first itinerary had us leaving on Sunday. Tried to contact Travelocity to change reservation; could not get in contact with anyone. So, canceled that reservation and set up a new one. Luckily that worked. Then son’s plans fell through. App said I could cancel his room before 6 pm but again could not get in touch with anyone. Now I’m trying to determine if I cancel the last two nights on my reservation. Still having the same problems. Will not use Travelocity again.
Great service
by dghiasi on 2021/08/28 14:26
I have had a great experience using the site and on the phone with customer representative. Base on my experience I highly recommend it. Thanks Donesh
Pulling teeth
by Not Happy IIIV on 2021/08/27 22:43
Trying to change a reservation is like pulling teeth
Never again
by Dominican in ak on 2021/08/26 05:23
I was trying to reserve a hotel so I was looking on the Travelocity website and had this advertising saying that you will get 15% off on your hotel if you download the app :( is all a lie,you don’t will get the discount,now I’m booking in other page
Travelocity app
by Giseellleee on 2021/08/25 23:59
My trip was made so much easier, and I love how it also gives you some ideas on what else there is to do and you can pay ahead it also has plenty of discounts! ☺️
Not impresssd
by Sally0730 on 2018/12/27 11:29
App is super slow in updating my travel profile information. When trying to add my family members it takes forever. In addition, for the key required fields like date mm/did/yyyy, the app requires the slash marks but doesn’t populate then itself, which is very annoying. Also find the app super buggy when trying to look at trip information. I just added in trip details about where I want to go, such as hotel area for the place I am traveling, but it doesn’t save. It is very difficult to change the default (eg Cancun airport defaults to Cancun vicinity, whereas I want to change and keep hotel area to Riviera Maya). Also would love to be able to click a setting like, Only non-stop flights, to make mu searching more consistent. Long story short, is that the website is way easier and more efficient to use.
Don’t bother...it’s such a hassle!!!
by C3G5P7 on 2021/05/29 01:25
So they messed up my reservation with the airlines and it literally took me over 3 hours on the phone to get it resolved. Actually, it took me over 2 hours of trying just to get to speak with a person. Not because they are busy, but rather because their automated phone system won’t put you through to a person without an itinerary number. Guess what, I had an itinerary number; however, the itinerary number they emailed me for my flight didn’t work. I literally had to book a rental car and use that itinerary number to get through on the phone to get my flight issue resolved. After being on the phone for an hour getting the flight mistake resolved, the resulting airline credit didn’t show up in my account, so I called them again. They said it would have to go through their team and someone would call me within 2 hours. Still haven heard from them 7 hours later. Looks like I’ll spend another hour on the phone with them. If I didn’t have to use Travelocity to get my airline credit money applied to an airfare, I would absolutely never deal with them again!!! It is almost impossible to speak with a person and even when you do get through they aren’t exactly attentive to getting things resolved. May not seem like a big deal, but imagine trying to get an answer/fix to a problem with a reservation and you were short on time. Not so good!!!
Confusing refund experience
by Tpatejr on 2021/05/27 22:23
I reserved a hotel room and needed to change it to the week prior. I called the hotel who said that needed to cancel through the Travelocity app. I did so with a virtual agent. At the end of the cancellation and a discussion with agent a ballon popped up to select the one o wanted to cancel along with a question ‘cancel then?’ I chose the one I wanted to cancel and thought it was complete. A full month later I received an email reminding me of my stay. (???) so I cancelled again… this was the day before the stay. I contacted the virtual agent again and told them I had cancelled. One hour later on the chat they told me I hadn’t confirmed. I told them What had transpired on the chat and asked why it had not been canceled. They told me that I had not confirmed and that I would not receive a refund. There was no recourse other than to contact the hotel. They were sympathetic but said they had not received a cancellation. They do not process the transaction until I check out- which I won’t be - the transaction would not go through so they would not receive the funds from Travelocity. They offered me a discount on a future stay. Basically Travelocity would keep the $ from the transaction. I think the virtual cancellation is confusing and too casual. In the future I will book with the hotel directly.
Horrible
by Michelle4242 on 2021/05/31 22:29
I have been a LONG time Travelocity user. Even when people tell me that Travelocity is antiquated, I still stuck with them. Until a few months ago, we were on the road and went and booked a room for the next town we were coming to. Somehow Travelocity switched the reservation to a few days later instead of that day. I went to the hotel to check in and they said they didn’t have a reservation. I tried to contact Travelocity, but it was the middle of the night and the message I got said they were checking into it. We were exhausted so I went ahead and just paid for a room at the hotel we were at. At that point I didn’t realize they had switched the date. Long story short, Travelocity insisted on us paying for the reservation for a few days later, even though it was their app that caused the date to change. So Travelocity, you have permanently lost a very long time customer who has booked many many hotels, flights, rental cars and trips through you. I will delete the app after this review and never look back. Hope stealing $100 from a long time customer was worth it! I would avoid using Travelocity at all costs. Because it will end up costing you money. If they will do this to a long time loyal customer, who knows what they will do to anyone. I wouldn’t risk it.
AWFUL CUSTOMER SERVICE
by Ktolliver on 2020/06/09 21:57
This is my first time ever traveling and I decided on booking through Travelocity. At first it was smooth sailing. Unfortunately with the covid 19 I had to cancel my original trip which was simple. I then had to wait on the phone for 2 HOURS to reschedule a flight and was almost charged $3,000. I literally was put on hold at least 7 times and during each time the agent picked up the phone there was a bunch of laughing and yelling in the background. Finally after 2 hours my flight was rebooked. I just got a notification my flights got changed so I contacted them through their virtual agent thinking it would be quicker. WRONG it took just as long and was nothing but a head ache to change my flight so I didn’t have a five hour lay over. First I was told it was $200 then was told there was no fee. Finally I was told there w re no flights with short lay overs. At this point I gave up. I ended up contacting my air line directly and thankfully my air line switch all of it over on the house without any fees because of how much of a hassle Travelocity has caused me. I will never book through Travelocity again.
Ms Stewart
by Stylinmom73 on 2021/01/20 01:45
I was in the middle of an emergency situation and needed a flight and chose Travelocity during this COVID pandemic due to the fact if there was any reason I couldn’t keep my reservation and cancelled within 24 hours of booking I wouldn’t loose my money and be charged. WELL!!!! That was the farthest rest thing from the truth. My flight didn’t get used and it was booked and cancelled within 12 hours of booking it and Flight was thru American Airlines and I got confirmation it was cancelled but my credit card got charged over $500 and I appealed and My credit card did dispute and they said flight went on as scheduled and I chose not to fly and therefore charged me full price without even offering a voucher or refund. American isn’t an airlines that requires cancellation directly with them when booked on Travelocity so I cancelled on Travelocity site. I’ve been battling with them since September 2020. Especially during these hard time taking a hit like this when all the advertising says free cancellation within 25 hours and you do and your still screwed. I won’t back down. This is wrong on many levels and would not RECOMMEND this site to anyone as their slogan is FALSE and they DO NOT STAND behind THEIR word.
Terrible service
by Jaw621 on 2020/03/21 21:55
I understand with the climate of today, it cannot be expected to be business as usual. With that in mind, I have been on a trip in Australia and with the airlines starting to shut down and government now issuing a warning for travelers to return home, I have been trying to contact Travelocity to change my flight home. No luck on phone or through on line chat, even though trying for the last several days. Airline won&#39;t let you modify ticket if you bought thru a 3rd party such as Travelocity - says they (Travelocity) have to change it but you can&#39;t get through to Travelocity to do that. On Friday (3 days ago) I received notice my return flight was cancelled. No word from Travelocity and still Couldn&#39;t get through via telephone or online. Ended up going through a booking a return flight on Expedia - waiting at airport now. One leg of the new flight was cancelled and within a couple of hours Expedia sent me an email with a rebooked flight leg. Let this serve as a lesson - I will NEVER use Travelocity again.
Terrible customer service
by Summie 👸🏾 on 2021/03/02 12:13
Absolutely horrible customer service and 0/10 user friendly website (mobile app) I have been trying for 5 days to book a reservation for my family of 4 adults , 1 child and 1 infant . When I try to book online it tells me I have to call because making a reservation with an infant . When I call they instruct me to go online as they do not have representatives that can assist on the phone . So I go to the live chat. On 6 DIFFERENT OCCASIONS, I provided my travel information for all 6 passengers , with desired destination , times , etc only to have the agent leave the chat as soon as the information is provided . This has been such a frustrating experience. We are getting closer to our travel date and still have not been able to book. I went into my account and noticed it has 3 itineraries for the same trip and details . So does this mean the trips did process when I put my card info in the first 3 times? Even though it gave me an error saying the card didn’t go through? I tried to ask a live agent but my question got ignored until agent left chat. Traveling should not be so difficult .
Poor back up for problems
by Yuk to ads on 2019/07/20 00:04
Made and then canceled hotel reservation over a month in advance. Received confirmation email of cancelation. I still have both those emails with Travelocity. Then on original reservation date was charged by hotel. The second day a second charge was placed on my credit card. I Called hotel-that said the reservation was never canceled. Called Travelocity. Spent almost two hours on the phone. No satisfaction. They told me they would be back to me in 24 hours. 12 days later I received an email from Travelocity that informed me the hotel would not reimburse me. Travelocity wanted me to send them proof of the charges so it could be dealt with further. They never once offered reimbursement from them as a possibility. To date I’m bank stopped the pending 2nd charge from clearing and reimbursed me for the first charge while they investigate. The results my bank gave me took 5 minutes to get those results. I will never use Travelocity again. Once I get the final clearance letter from my bank I will delete the Travelocity app. My suggestion is be very careful using this organization. I will maintain those emails.
No customer service
by fristrsted on 2020/04/19 12:15
: I wish I could get some customer service from Travelocity now. I’ve been a member for over 15 years. I have three flight tickets in Europe that I paid for through Travelocity. I need to cancel all three because the conferences I was attending in Europe have been cancelled. I tried canceling them my Travelocity app and couldn’t do it. Two of these trips I actually purchased travel insurance through you so I called the number provided. But they couldn’t help me until the flights were actually cancelled. Then I would have to submit claims for each one. What good is there in purchasing this travel insurance when you have to take all these steps to cancel and get refund. Others seem to be able to cancel trips with no problems since the Corona virus has caused cancellations for most events through the summer. Usually it is easy to do my bookings through Travelocity but these cancellation procedures are extremely frustrating. In the past, Travelocity has been able to contact me if they needed to reschedule one of my flights. Why can’t Travelocity help with these cancellation requests I have now?
Bad service
by mirnarn1 on 2020/03/25 16:36
I made travel arrangements that could not be kept due to the travel limitations set by my state as well as the World Health Organization yet Travelocity said I could not have a refund. They disregarded what is going on around the world with the Covid Virus. The customer service is lacking with Travelocity, I could not speak to anyone after several calls and being kept on hold, and when I finally did she basically had nothing to say except “you will not get refund!” Completely bad business considering that we are told by airlines and our president not to travel due to this virus and Travelocity doesn’t seem to care about our safety. They just want to keep our money. I will never do business with Travelocity and I will advise everyone I know. When business is back as usual Travelocity customers that have been taken advantage of and disregarded will have opportunities to take their business elsewhere. I had reached out to my airline and my resort and they said no problem to reschedule or cancel without any penalty realizing it was all due to the Covid19 virus but Travelocity didn’t care!!
Hard to get refund!
by Hoony9012 on 2019/09/24 14:40
My friend got interview schedule at CA, so we booked full package, flight hotel car, and paid on Travelocity website. Next day, we received the email that the flight cost increased. Because we didn’t have enough budget, we tried to contact with phone number given on the email we received. Agent said we need to contact ‘service center’. I put the booking number on the phone and waited for ONE hour. Hung up. Called back to ‘alternatively contact’ and explained the situation. They keep saying that I need to contact service center. Called again. Waited on line for another ONE hour. Hung up. Lined up again and waited ONE more hour! 24hours 7days is a LIE unless they ignored my call. Because of 24hour refund rule, I downloaded this Travelocity App, and contacted the agent through the message. Finally, I contacted the agent and explained this situation to him, and they gave me the Full Refund! Agent was very nice. I really appreciate to him. Result was good, but we were exhausted during the process...
Wrong app/ not useful
by Tizoooo on 2017/12/08 21:53
Be careful when u are booing the hotel specific when it says all inclusive! I booked all inclusive hotel in Cancun /Vila del palmer Cancun luxury beach resort and app said room is all inclusive. Right after I purchased it, I received the confirmation email from Travelocity and thanks God I usually don&#39;t check, but this time I checked and I couldn&#39;t find all inclusive package in my reservation. They charged me too much for just regular room. I called costumer service and I was almost more than 2hr and 20 min on the line with them without getting any result. They said u can changed ur room and buy the other one which is $1200 more than this room that u reserved. U guys be careful when u are booking any hotel for out side of US in this website and specific with this app. I am very very disappointed with their costumer service and this app:(((((
Corona Travels
by BrianP318 on 2020/03/29 13:35
Had $2,000 worth of flights (2 tickets) from ORD to RSW. With all the beaches, restaurants and “Stay Home orders”, we were in need of cancelling our trip. I tried calling Travelocity everyday for a week and a half as our trip approached in an attempt to cancel our tickets. There phone systems said they were down and unable to take the call and to fill out the cancellation request form and that we would receive a confirmation email with information stating if we got a refund or credit from American Airlines. As time passed, I never heard anything. On three occasions, their phones didn’t say they were down but had “over 2 hours” hold time. I wanted to ask someone if the cancellation was being processed as it needed to be done prior to the departing flight. I held on hold for a combined total of 3hrs and 14min. All three times, the call just dropped me from it (not a reception issue) and i never heard from Travelocity. Not by phone or email. My flights were never handled. I ended up holding for over an hour to speak to the airline directly and handled it myself.
Iffy
by <~Katie~> on 2019/10/21 12:59
My partner and I planned a trip for this past weekend. After booking a hotel, we stumbled upon one that was a bit closer to where we were traveling and was cheaper. I cancelled the booking for the first one and received a cancellation email saying I would be issued a refund. Then I booked the new hotel which was very nice. After our stay, the next morning, I noticed that I was charged for both hotels. I called the one I cancelled and asked what had happened and they said that they didn’t see my hotel was booked through Travelocity and to call them back, not promising a refund. If my email says “cancelled with full refund from hotel,” i’m not expecting to still be charged. But the hotel we stayed in was very nice at a good price and we had a blast. Travelocity just need to work on their communications to the hotels so consumers don’t have to deal with this situation, because now I have to take time out of my day to handle something that should have already been handled. I won’t be using Travelocity anymore for this reason.
Not very good.
by Welcome4awhile on 2020/02/01 13:39
1. We were looking for flights to and a hotel in Boston. The airline has the best deal; $20 less than Travelocity. 2. we were looking for flights to DCA. The flight was priced the same as American Airlines. We decided to book through Travelocity. Mistake. Immediately after pressing the confirm option, our itinerary never arrived (We received a notice on the screen stating that our itinerary would generate later. Please check in a few moments “. 12 hours later still no itinerary. Checked the credit card and there was indeed a pending charge to Travelocity. Called Travelocity customer service to address the issue. The rep was friendly enough but ultimately could only tell me what we already knew: The flight was not booked and that the hold on our card would be removed with a week. Meanwhile we’re down the original amount on our card while still having to book our trip. I’d recommend going through the airline or hotel directly. They usually have the same if not better deals.
DO NOT USE!!!!
by JuliaTeresaRios on 2021/06/10 06:52
If I could give 0 stars, I would! But obviously if I want to spill the tea I have to rate some kind of star. Where do I begin? The 5+ hour hold and then hang up in the middle of being serviced… then having to call back again and wait for another 5+ hours. I’m not kidding, I really wish I was. Or the going in circles, constantly putting me on hold, to read some kind of policy that I’ve heard many times but really doesn’t answer my question. Or the fact that I’m waiting on a $2,325 flight refund that was credited instead! My husband and I have been trying to go to Fiji for our honeymoon for over a year but due to the pandemic we are not able to. We have to cancel not because we don’t want to go anymore but because now Fiji is in level 4 for no travel as of 5/27. I have even proposed if Travelocity could use my airfare credits to book another flight to another destination that is open but they have refused and insist that we use our credits. It is impossible to use our credits for this year (which the deadline is 12/31) due to my husband and I not being able to take time off work. The summer is the only time we can travel and unfortunately we weren’t able to due that this summer because Fiji is in level 4 for no travel. I am very disappointed with the unprofessionalism I have endured with this company and the lack of support and communication from customer service. Do not use Travelocity to book any future travels.
Could not get in contact
by sandonlo on 2021/08/28 15:58
After a death in the family, my son who is in the service booked a flight from Europe to attend the funeral. So, I booked two rooms at the hotel. He called and asked us to stay until Monday to get him to the airport for a return flight. My first itinerary had us leaving on Sunday. Tried to contact Travelocity to change reservation; could not get in contact with anyone. So, canceled that reservation and set up a new one. Luckily that worked. Then son’s plans fell through. App said I could cancel his room before 6 pm but again could not get in touch with anyone. Now I’m trying to determine if I cancel the last two nights on my reservation. Still having the same problems. Will not use Travelocity again.
Travelocity canceled flights without consent
by DyUmi on 2020/12/07 16:09
1. Booked flights on a Friday and received confirmation email stating that my trip was confirmed and did not need to reconfirm; 2. Saturday Travelocity sent and email twice asking to reconfirm (fishy); 3. Sunday checked app to see that my itinerary was canceled without my consent; 4. Called and told that my child’s name is too long for the ticket even tho the app accepted it; 5. Had to rebook exact same flights, dates, times, seats, pay extra $260 for rebooking tickets (closer to my trip date) and travel insurance not eligible for “new” booking!?! All this and extra to shorten my daughter’s name on her ticket in a span of two and a half days. I think they could have given me until Monday to contact them. I mean my trip is not for another two weeks and they only gave me a little less than a Saturday to respond to a suspicious email... :( All I was offered was, “I’m sorry this happened to you.” If I could give negative stars... I definitely would.
Golden Parnassus golden staff
by cousin Reids dad on 2019/07/05 18:42
My two adult children and I just returned from Golden Parnassus. It has been our third vacation there. The food is both good and plentiful, the drinks flow like a river and the staff is second to none. Their staff is always eager to accommodate your every need . Special shout out to Fonsi. Fonsi is the most amazing bartender I’ve ever seen. He is an absolute machine behind the bar. You never wait for a fresh drink! He is also extremely cordial. He is a big reason why we are return visitors. His intellect and humor are worth having a drink across the bar from him. It’s amazing how he switches from English to Spanish as needed. Bar body shots use to be fun but for what ever reason they were not allowed on our last trip, I’d like to see them return.
Protection plan
by Hazem1000 on 2021/06/27 19:26
I thought two air plain tickets from Boston To Tampa FL, we were not sure of our return date so we spent extra $50 for flight protection. We tried to change the return date 1 day earlier, after I was on telephone line for 1 hour and 45 minutes on hold the agent told us the change is not possible, simply because we bought those tickets at the cheapest price, now why would you sell me a protection plan if you can’t change the dates if I wanted? I filed a claim through their site, and they started asking me why did I want to change the date ? and proof of employ Something Ridiculous, that finally made me just leave the claim page, and write this review. My advice to all people who use Travelocity not to buy the protection plan because it’s nothing but a Scam .now if Travelocity has a good ceo or who ever reads those reviews should Reimburse me that $50 without any questions. Bottom line I’m not gonna use their service any more .
Smoking room and canceled room 2 consecutive days
by Gojo0401 on 2021/08/01 02:34
This has been the worst experience attempting to book rooms in my life. We booked our stays a couple of weeks ago. The first night we were given a Smoking room when we didn’t ask for one and even looked at the app to see if we could specifically ask for a non-smoking room. My wife and one of my children both have asthma flair ups when near smokers so we were unable to stay, there were no rooms available in over 100 miles and we had to stay in our vehicle at a rest stop. The second night, after we had driven 10+ hours on the road with 2 small children, we were 30min from our second location when we received a notice that our reservation was not accepted and our room is unavailable. This is unacceptable. Travelocity, fix this problem…we are again without a hotel halfway to our destination without a place to stay to recharge and stay safe while driving.
Jody N.
by Jodynelligan on 2018/04/03 17:54
Stayed at bikini beach resort, Panama City beach Florida. Travelocity falsely represented this resort and what it offered. I pick this resort based on what was offered and it having close access to the beach. The room was dirty. We had no running water. It was outdated. No internet access. No balcony. No pots/pans in the kitchen that was supposed to be fully stocked of utensils etc. there were a few forks. 2 plastic bowls and plates. The shower rained all over the bathroom. Construction on the hotel all over. No gripes on stairs my daughter fell down them and injured her hand. The showers by pool didn’t work. The room dafr had a broken off key in it. Parking was at your own risk if you could find it. My kid was offered drugs by another patron of the hotel. Do not stay here. 783. For 4 days was a waste of money. AND you have to rent your beach chair.
Cancellation
by Never is the dark on 2020/04/18 22:19
I have been trying to get a hold of Travelocity since March 12th about cancelling a flight that was supposed to take place on March 14th. Because I have tried every avenue and no response I am extremely frustrated. I had to call American to cancel directly and they told me that Travelocity would be able to extend my flight for a year due to the COVID-19 and that I just needed to get a hold of them. I realize these are very tough times for everyone and I would really appreciate to at least be acknowledged that someone is looking into this and will get back to me in a timely manner. Instead I just keep getting automated information telling me that I need to speak to an agent whom I can’t reach. It’s funny how then can answer emails texts etc when you want to make a reservation but can’t answer for a cancellation. My husband books a lot through you and I’ve never been so disappointed.
Please never use this app
by 27384725 on 2020/09/14 16:50
First off they changed my flight to earlier in the day without telling me or changing it on the app so I missed my fight and they basically said it’s my fault????? So I wasted money on the flight going to the airport parking hotel and car.....so I had to go back home. I booked another flight and when I got to Florida I go to get my car that I booked from this app.....paid for it and everything! I get there it’s a place called “right cars” they would not give me the keys because I wouldn’t fall for their BS and buy the expensive insurance when I have proof I have Allstate ! So basically I lost money for round trip flight and my car for 7 days ! They are the worst please go through companies directly because travelocity will tell u to call the companies and they have nothing to do with it and then when you call the companies they say to call travelocity and they have nothing to do with it!! It’s all a scam
Wonderful customer support
by FranField on 2019/07/08 00:19
Since booking my trip through Travelocity, I have been impressed and thankful for the ease of comparing options and then keeping the itinerary in one place. However, when an airline cancelled my flight a few hours before I was to be at the airport, I was thrown into a tailspin. I contacted customer support at Travelocity and I was astounded by the help I received from Miji (my apologies for probable misspelling). She worked tirelessly to explore various options with me, stayed an hour beyond the end of her shift, and ultimately got me and my daughter to the airport in the nick of time to catch two flights, flying standby, to the end result of being able to keep our college visit appointments. Thank you!
Complete Scam
by pmayland on 2020/05/02 21:17
Worst owner ever. This lady pretended to be so many people it wasn’t even funny. She refused to issue me a refund even though it is literally on her await message if you call them that they honor all of their vendors cancellations. At first she tried to trick he into saying I canceled first, even though President Trump cancelled the airline for March 26th. Lufthansa Airlines told me she was flat out lying and told me to tell her that she should call Travel Control, Travelocity’s Boss, because Lufthansa issued the go ahead for the refund . She called and said I was correct, was going to issue me a refund and hung up on me. This happened twice before I called my credit card company to dispute it or take them to court. Either or I am fine with. I have everything on recording and she willingly knew she was being recorded and lied right to my face. Unfortunately I have to give this heap of junk 1 star or it would get 0. I’m sure the rest of the ratings are all her personalities too.
Would rate no stars if I could.
by ChinkUhBlaze on 2020/08/26 20:32
Currently sitting at the airport, and have been for the last two hours, working to get the rental car that I ALREADY paid for. And even though I paid for it and that transaction had no problem going through, I needed another $200 once I got here, on top of them running a credit check. After being denied for the credit check, they tried in a different name. So we go from $200, to $608. Once I asked for a refund to go to another car place to just get to go to the hotel that is waiting for us, we are told it will be about a month before funds reach our accounts. I am on a six day vacation after being an essential worker this entire pandemic. It is my birthday week. I have not even seen the hotel I will be staying at. My flight was a total of 3 1/2 hours. And I’ve been at the airport since 7am. It is currently 4:30pm. Do not book with this company. It’s all a run around.
My Go to for all my trips!
by Bgelzunas on 2020/03/01 23:07
My fiancé and I travel a lot and we’re always looking for the best deals when we travel. I’m such a planner and I like finding the best options to make sure we always have an incredible time. Travelocity is my go to traveling site that I use. The site is easy to use, the prices are always the best, and it makes planning a trip so much less complicated. I just planned my entire honeymoon trip for our upcoming honeymoon in June all booked through Travelocity. I recommend the site to anyone who is looking to travel. I plan on continuing to travel as often as I can. I look forward to the deals I can find from now until the near future!
Great for searching and/or planning a trip but useless for anything else...
by Peppermintpatti942 on 2019/06/22 18:21
Planning and booking a trip was fine but because my son contracted a viral infection 3 days into a 3 week trip and had to make an emergency return flight, the app was useless. Spent the better part of the day-more than 8 hours-on the phone with customer service trying to make arrangements. In the end it cost me an entire day of my time (and stress) and an additional $1000 (on top of the original $1700 for the 1st flight) to bring my son home. When I went back to the app to file a claim with the flight insurance I’d purchased, all of my flight info was gone and couldn’t be retrieved. Thankfully, I’m old school and manually document everything so I’ll be calling the insurance company directly. If that goes smoothly, I’ll raise the stars in this review. But buyer beware: this app needs major improvement!
Almost an entirely one stop shop
by Geebs1 on 2019/07/21 23:03
When I’m looking for a travel booking, I want to see all my options. In addition to getting the things done as planned, I want to stack up on rewards and see what payment options will give me the best use of my hard earned dollar. Travelocity is typically my number one resource for that. Where I think they could improve is a comparison tool, kinda like when your shopping for other products online you can choose 2-5 items and select “compare” to then see your top choices lined up side by side. Also, looking at the search results on my tablet looks like trying to watch a scenic view threw a long and short window. It’s just enough to hide everything your looking for in an initial photo.
Poor and inaccurate service
by mitrub on 2019/05/27 02:01
I used app to get help with reservation but they only gave 3 options either you use fb or Twitter to send message or call. Since I don’t have one of those social media accts I called them. Said wait time was 9 mins, after an hour and ticking on my phone call log time a rep answered. I told her my problem, which was Travelocity chrgd my acct but yet said there was a problem and I needed to enter new card info. I told rep my available bal was deducted by Travelocity and yet my trip wasn’t booked. I was told in manner of “its ok the chrg will be refunded and will be put back into my account within 3-5 days. And I explained my concern was my trip and booking it, before the available plane seats were taken, rep said “aha” you’ll have the refund in 3-5 days. Zero care zero Cust service and zero understanding. Been over 10 year customer never had this horrible experience and now my business will go elsewhere.
Great app, even better company
by swimgirl18 on 2018/02/23 14:52
This app is very user friendly and never crashes. The search functions make it a lot easier to find what you&#39;re looking for. I love using the map to find hotels because it&#39;s really easy to filter and manipulate. Travelocity itself is such a great service. It makes it so easy to plan your entire trip and there&#39;s always discounts, especially when you book things together. Their customer service is also incredibly helpful and generous. I had an emergency while abroad and with one phone call they helped me work everything out and get as much of a refund for my flights as I could. I only had to pay a cancellation fee to the airline.
Horrible customer service
by RS Gawron on 2020/02/22 19:25
Don’t use this service. It’s terrible. The airline changed my flight to an earlier departure time. The connecting flight was not changed resulting in a lay over if more than 8 hours when previously is was about 1 hour. I contacted Travelocity to have my connecting flight changed. I was on the phone with Travelocity for over 30 minutes only to learn that the change would’ve cost me $200 per person. Seeing that the airline changed my flight I thought they might work with me. I was wrong. The Travelocity phone support was clearly outsourced overseas, as the rep definitely had difficulty with English. He essentially quoted airline policy to me and made no effort to advocate for me. The call center will read policy to you, which I can do myself. Travelocity is useless if you have a problem. Understand they will not help you when needed. I will never use them again.
Flights are supported
by Benavidez14 on 2020/02/02 23:57
I was on my way to see my grandson in San Antonio, Texas and being in a small market like Fresno, California I often find myself driving to San Francisco or Los Angeles to get a reasonably priced flight. In fact, this particular visit, I purchased 4 round trip tickets. As we were driving through Los Angeles, we ran into a traffics jam (shocker) due to a major accident. I called Travelocity customer service line and they quickly rebooked all 4 of my tickets for later flights and did not charge me any extra fees. I am forever grateful to Travelocity for accommodating my situation and making my trip to see my grandson absolutely amazing 🙏🏽
There are additional costs!!!!
by KingClsh on 2021/04/12 01:45
Be warned, you are NOT paying for your full travel costs!!!!! We didn’t have to pay any additional flight fees (mostly baggage check-ins or swat costs), but we had to pay a fee at the resort we stayed at. Even though it was suppose to be taken care of, we had to pay out of pocket costs that Travelocity should’ve taken care of in the package. Furthermore, if you have to contact someone from Travelocity, be prepared to wait an extremely long time on the phone. You’re better to leave a call back number and hope it’s in the time they quoted. Additionally, the representative(s) DO NOT work out of a US office. It’s an foreign representative which have heavy accents and aren’t willing to assist past mediocre tasks. Bet advice, pay on a credit card and if unsatisfied, dispute with the company. I will not be using and do not recommend this company.
A nightmare
by adshteb on 2019/03/27 19:22
Spent over an hour on the phone with the barely comprehensible India call center because I wanted to use a flight credit to book a new flight. Asked to go from DCA to O’Hare and back, which ended up being too expensive. Decided to switch to Dulles instead of DCA. Finally thought I had flights from/to Dulles. Got an email saying they booked to from/to DALLAS not DULLES. I was perfectly clear with my instructions and repeated myself several times to the India call center. Obviously they don’t know anything about US geography and there’d be no logical reason to use DALLAS airport instead of DCA, which is in Virginia. Three calls and an hour an a half longer on the phone, and after waiting for Travelocity to decide whether THEY WOULD FIX THEIR OWN ERROR WITHOUT CHARGING ME, the snarky and unapologetic supervisor finally got me the correct flights. I’m done with Travelocity. Terrible service.
Lost me $145
by Podriad on 2019/06/30 01:53
I will never use Travelocity again. I made a reservation for my fiance and me to stay at a hotel through this site. After he got a few extra days off, we decided to extend our trip. I changed our reservation, and everything was fine. That is until we arrived for check-in. After a long day of driving, we were exhausted and ready for a break. The hotel was unable to find our reservation, and after a 45-minute phone call with Travelocity, we had no reservation. We were 2000 miles from home and didn&#39;t have many options. Luckily the front desk guy (Josh is a lifesaver) got us a booking at a different hotel for the same rate. The biggest issue is Travelocity charged me for the reservation I thought was canceled and is refusing to refund me. So I, a college student without a lot of money, am out $145. If I could give negative stars, I would.
It’s very functional and I use it a lot
by Rbose123@$& on 2019/01/15 02:52
4 stars instead of 5 because: Every now and then, it’s $5 more expensive to book through Expedia than through airline website. Also, most hotels, airlines, etc will work with you more easily if you didn’t book through a third party site. My TSA number does not end up on my boarding pass and neither do my frequent flier numbers-I end up booking and then going to the airline to link my TSA and to get the miles to accumulate. That’s annoying. But the deals are good, it simplifies travel planning, and I have used my expedia points recently and it was simple and really knocked the price down on a hotel room in LA.
Awful to get any real information.
by Diver 57 on 2021/08/31 21:07
I attempted to use a flight credit from a previously canceled trip. I chose my flights and paid a small balance. The flights do not show on the app and the itinerary number provided in their email takes me to a link that says the trip is canceled. I called yesterday and after a maddening process I finally got a call back. The auto call kept prompting me to press 1 to connect. I pressed 1 several times and was disconnected after it kept telling me to choose a response. I got a call a few minutes later and was told the reservation would show up within 24 hours. It has not. American Airlines doesn’t have a record of it either. After a decade or more of working with Travelocity, I will not be using them anymore. I wish they hadn’t screwed thinks up so badly, because I was a big fan.
Awful experience
by Lets go jordan on 2021/02/28 19:26
I booked my reservation through a phone call with a agent. The agent booked my reservation on the wrong date. I called them back to explain the agent booked the wrong date. I was told there was nothing they could do to fix the date to my original date. I was told by the representative because the money was taken out from my bank already. I couldn’t get a refund. The agent was very rude. The agent told me she would let me talk to her supervisor by telling her supervisor to contact me back as soon as we got off the phone. That never happened either. I called back a total of 3 times! No one was able to assist me.. I was giving the run around with a total of 3hours spent on these calls. At this point I ended up canceling my whole trip because of a agent not doing their job correct. I won’t ever book with Travelocity again
This company is a SCAMMMMMMMM
by jlashelldreamz on 2021/04/22 12:45
Travelocity took money out of my account for a Trip I didn’t get to book!!!! Then had the audacity to tell me it’ll be anywhere from 24 hrs to 7 business days before I get my money back!! I’m still waiting and its been 3 days but this isn’t a good look. They don’t even have a live person you can talk to about this issue. All numbers lead you to a robot and when you FINALLY GET A REAL PERSON it’s through a txt chat portal! You have to be strategic about how you state your problem because if not you won’t get to a real person!!! This company needs to shut down if they don’t have real people to assist real issues, but will take your money in a heartbeat and fake apologize about it! Y’all owe me for inconvenience and loss of a chunk of money that I could’ve used elsewhere. I’m not rich this is not cool Travelocity I WANT MY MONEY BACK
Cancellation /refunds
by DMB606 on 2020/03/20 16:24
This agency is awful as far as cancellations and refunds. There is no acknowledgement whether through email or some Type of confirmation. I have been trying to call for three weeks to cancel , I actually spoke to someone three weeks ago and was told To wait because they saw refunds being allowed in the near future. Only problem, you can’t get through on the phone and never mind their social Media chat lines, no one except automated service. And I can’t tell you how many times I tried to fill out the on line forms for refund / cancellations and the itenarary number is the wrong one, you need the airline itenarary number. I spoke to jet blue , American airline and Expedia because of other cancellations and there service and confirmation was excellent. Travelocity , you are not doing a good job at all....worse service ever!!!
WORST EXPERIENCE EVER!!
by summer2242 on 2021/06/15 04:50
i wish i could give 0... i mean the way i was screwed over is insane. i booked a trip to St. Thomas flight and hotel from them. everything was perfect. ended up having to cancel and re book to Las Vegas for family reasons. again, seemed like a easy switch i was credit my flights ( so i thought ) and was at the airport ready to leave. they told me my tickets were not able to be used due to them not completely fixing the switch over. so make a long story short they told me i needed to get in contact with travelocity and it’s a TEN HOUR wait on the phone. my flight was suppose to leave in 2 hours. i ended up having to spend 700$ to get new tickets to be able to go. and here i am almost 2.5 weeks later and still haven’t been able to get in contact to get my money back!!!!! DO. NOT. USE THEM!!
Do NOT use Travelocity!!!
by Brrmann on 2018/08/20 22:44
My family and I used Travelocity 8/18 to reserve a room while on our way to Florida. Upon “reserving” said room, Travelocity went ahead and immediately charged my account. When we got to the hotel we were informed that there was NO reservation made in my name nor any from Travelocity. The hotel was quickly running out of rooms so we had no choice but to go ahead and book another room and pay a second time. After checking I I phoned the Travelocity hotline and spoke to a complaint taker. The complaint taker listened to what I said then turned around and phoned the hotel to confirm my story. The complaint taker then told me that my story checked out and she would submit my complaint for a refund but this would not take place until Monday. Come Monday I received an email stating the hotel refused to refund my money for canceling the reservation, so it was my loss. I responded to the email and informed Travelocity that there was NO reservation made so NO reservation could be canceled, I simply wanted my money back that Travelocity had charged me. I immediately got an email from Travelocity from a “Do Not Reply” account at Travelocity. Seems as if Travelocity cannot admit their mistake and refuses to reimburse the money they charged me for services NOT provided.
Can’t get live service
by Thusarik on 2021/11/08 00:27
I had a pretty simple but important question. I needed it answered before deciding what I would choose to book. The phone number, (which I had to ask Google for, the app wasn’t giving it up), will only help you if you have an itinerary number. So I got a useless virtual agent chat through the app, which eventually, reluctantly, put me through to a live agent. But that live agent didn’t listen to my question and thus didn’t answer it. I told her the question and she kept giving me answers that were irrelevant. She would ask “so your trying to do cuz?” Or “have you done “xyz”. I kept saying how that wasn’t relevant and the asking my question. Again. The result was different irrelevant answers. This went on for several minutes, several comments back-and-forth, me telling her the same thing over and over again. Her being useless over and over again. Why am I still doing this? Till I finally asked for a phone number. I guess she was unwilling to admit defeat because she asked me an asked-and-answered (dozens of times already) question which caused me to cut my losses and close the chat. Going somewhere else to book. Deleting the Travelocity app.
Zero customer service
by Troyb1234567 on 2021/07/09 21:34
It takes anywhere between 1-2 hours to talk with them. Then they tell you it’ll take 10 days to figure out if they can get you a refund unless you call multiple times. If you call multiple times they get back to you the next day at 4am which is the same time zone for the hotel. The email said they attempted to contact them and unfortunately could not contact the hotel. Instead of calling during business hours. This is the first time I’ve had to contact their customer service and they are terrible. Also, before this they made me contact the hotel to get the refund which I did and the hotel said it was fine but since the card is under Travelocity, they would need Travelocity to confirm it. Now Travelocity doesn’t want to help.
Poor customer service
by Abused & neglected on 2019/04/20 16:16
I tried to book a hotel with them, but there was some descriptions missing on what was offered for the price. I decided to call and talk to a representative. It was worthless. They just read from a script and don’t even understand the question that you’re trying to ask them. I asked for a manager and she told me that no one was available. Then she tried to help further by repeating the same thing she already told me. I asked for a manager again and this time she said ok, it will be just a couple minutes while they finish helping someone else. Put me on hold and 5 minutes later she comes back on and continues trying to help me. Hate to think what would have happened if I actually booked something and needed help on an issue. Last time I try them for travel.
BEWARE: Horrible service!
by !! Anne !! on 2021/06/09 10:59
I have used Travelocity for years and something drastic has changed. While trying to book a reservation something went wrong with their computer. When I got to the checkout point, it said my credit card declined. What really happened was they charged the airline flight to my credit card and their $50 fee and I never received an itinerary number or email. This has been taking a long long time to clear up. The airlines refunded the ticket money, but Travelocity has not refunded my $50 fee. No one answers on their phone numbers, and they put you to messaging and computers keep telling me, I can’t help you let me see if I can find someone who can. I will take this matter up with my credit card company. Please beware if using.I will be deleting my app.
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