This apps was my favorite with all the fancy features. However recently it retrieve all the information in Spanish for me, while the apps itself is still in English. I checked all the settings in the apps, in iOS settings and nothing was wrong. And even after I choose English language manually in my account, other part of the apps shows Spanish info. What a stupid apps!😡

I have been trying all afternoon to use airline credits. I have been on chats with four different agents. They all seem to have computer issues and abruptly hang up. I have also attempted to call and each time I was on the line for an hour. I am beginning to wonder if you want to keep my credit of $654.60. I am very upset. I need help with this ASAP

They refuse to refund me even though I did EVERYTHING CORRECT ON MY PART I PAID FOR A SERVICE I DID NOT GET THEY STOLE MY MONEY 30+ days on phone for hours and hours the worst company ever

This app is horrible. I needed to speak to someone regarding a cancelled reservation. The app customer service told me they’d connect me with someone as soon as possible, and nothing. Nowhere does it provide a phone number to contact anyone. I finally found a phone number to call, was left on hold for 17 minutes and when I finally got someone they told me that my question “wasn’t their department” and connected me back to the opening automated system which promptly disconnected me. I understand things are difficult these days, but I’ve been trying to get this situation fixed all day and still haven’t been able to. Very poor experience dealing with this company.

Very helpful app

I booked my reservation through a phone call with a agent. The agent booked my reservation on the wrong date. I called them back to explain the agent booked the wrong date. I was told there was nothing they could do to fix the date to my original date. I was told by the representative because the money was taken out from my bank already. I couldn’t get a refund. The agent was very rude. The agent told me she would let me talk to her supervisor by telling her supervisor to contact me back as soon as we got off the phone. That never happened either. I called back a total of 3 times! No one was able to assist me.. I was giving the run around with a total of 3hours spent on these calls. At this point I ended up canceling my whole trip because of a agent not doing their job correct. I won’t ever book with Travelocity again

Last year I booked with Travelocity and had zero issues this year it’s already begin to be a pain in the butt I book round-trip flight and I check my itinerary and I only have a one-way ticket even though I was charge for round-trip they said their system is messed up now I have to wait for a refund for my flight back and then I can schedule another flight, customer service was very rude not my fault that their system had a glitch it was just no big deal to them and didn’t even offer to give at 1% discount for their screwup or even an apology never again will I use Travelocity and definitely wouldn’t recommend to my family and friends or anyone else!! I didn’t have time to wait up to 12 weeks for a refund so I kept my scheduled bookings that they had right and I went directly to the airline and the prices was actually cheaper so that was an even bigger disappointment so to anyone questioning Travelocity check your prices especially if you’re on a budget or you just want to save money!! My next trip is booked through Priceline and just for sh!ts and giggles I priced the trip through Travelocity as well and saved almost $200 through Priceline so check them out

This APPS make it easy for me to find what I'm looking for and most of all there’s a lot of great deals

Spending now my 3rd hour trying to get an issue resolved. It’s a nightmare.

Why do I only have 2 attempts to login before I’m locked out for 15 min? I immediately deleted this app because that’s annoying af.

Although I want the App to be in English, it keeps changing to Spanish on its own. I go into my account profile to change it back to English but it won’t stay that way. I will change my review when this gets fixed. I have loved this app until now. Please fix this issue or tell me how to do it.

There’s nothing else to add.

Your insurance is basically worthless unless there is a death. And even then you make it very difficult to file a claim. And customer service is horrible for both Travelocity AND the insurance group which is inconveniently not open on weekends. ——————- Now I’ve had my second terrible experience with Travelocity. I purchased an international ticket to Mexico. I typed into the website the way my name appears on my passport and ID (John). Travelocity’s cache decided to remember how I have used my name in the past (Johnny). When I go to the airport then wouldn’t let me get my ticket without having to pay a $50 change fee. So I did. The person at the airport says this kind of thing happens all the times with Travelocity. Immediately I tried talking to your worthless customer care portal and did not get anything resolved. You owe me $50 for your mistake. And nobody has contacted again regarding this issue since.

Any issues I have had with covid and rescheduling, they have handled promptly. Feels good to call a company and be able to talk to someone these days. Appreciate that 🙏

I bought my ticket on Travelocity for intejet from Chicago to Cancun in April 2020 but due to covid 19 it was cancel I have the airline credit but airline is not operating now I have payed Travelocity and now they are not allowing me to use that credit towards any other airline This is the last time I am buying any tickets or vacation package through them. I would rather pay more money through airline website then pay Travelocity now. I payed $2400 for 5 tickets last year All they care is to pocket there money Hani

Since the last update my app won’t come up in English.

First two times using the app-I learned quickly and it was a good experience. Now when I try to book a flight, the language switches to Spanish when I go to checkout. Nothing against the Spanish language, but I don’t understand it and thus can’t book a flight.

The number for customers service is OUTRAGEOUSLY hard to find on the app 🤬🤬🤬

I booked a rental car through here but dealt directly with hertz. Travelocity still put an $80 hold on my account. DONT USE!!!

I used my Apple Pay/Apple ID to book thru Travelocity for the first time yesterday and within an hour my credit card info was stolen and used to put 4 charges on that I did not authorize.

Book a trip last year to Hawaii everything went great just book a trip to Key Largo for this year love this app it’s my go to for Vacations!

Do not book using Travelocity. Due to Coronavirus our overseas airline cancelled our flight and is offering full refunds. The only catch is because it’s through a travel agency, Travelocity is getting the refund from the Airline. They are holding our refund and not allowing us to do anything with the flight. They customer service representatives are blatantly lying about the refund policy. I’m honestly surprised at how badly they are handling this.

I would chosen zero stars if it was an option. Our 2020 cruise was canceled due to COVID, and Travelocity screwed us on the flights. No refund, no credit, no changes, no breakfast in the morning, just “I’m sorry, but it’s in line with our policies”

They called me telling that the air line cancel my trip and they book again other day I had to pay extra hotel, They never confirm with the airline the change, even with a confirmed number and email.I was not able to use the ticket,it was very difficult contact them the agents can’t Speak clear English and don’t get clear the issues, they all did all wrong, My experience was terrible

It takes a very very long time to get a hold of a live person. It is limited to questions that lead to no help.

So tired of changes and cancellations. Can’t get a hold of anyone by email, chat, etc.

It definitely makes things easier and in my opinion is simple to use.

This caused me so much confusion and ours an hours of re-checking and checking to find out at Travelocity made a mistake.

I cannot get a conformation on my reservations!

Booked a flight. Went to pay to pick seats. Saw flight was canceled. Why? By who? Virtual chat is useless. Told to call Spirit. Spirit needs alpha numeric number not itinerary number. Back to virtual chat. They only understand the word cancel not why is it canceled. Finally got a number to speak to a person with Travelocity to be on hold for at least an hour still no help. Beyond frustrated.

I have always used Travelocity to book trips, and it was great because I never had any problems arise. However, last year, I booked a trip to Hawaii for my family’s spring break. I booked before anyone had heard of Covid-19. In the weeks leading up to the trip, I called Travelocity probably 100 times, would be on hold listening to some terrible Adele song/ and after 47 minutes I’d be disconnected. Happened on every Travelocity customer service number I could find. I ended up losing $6000 in airfare. I would strongly encourage anyone who is thinking of using this app NOT to. Book directly to have some recourse in the event a pandemic or something unforeseen happens.

I make reservations for Dallas for Beverly Stockdale and myself and she had a medical emergency. We proved it sent all the necessary paperwork and never got credit for it. Then I got talked into using you again. A second chance. Because of the COVID the event was cancelled and moved to November then November’s event was cancelled and I was given a credit for the ticket which I asked if I could be reimbursed because I don’t travel and these were special events that are now cancelled. Soon y credit will expire I paid for two tickets again. One for myself lynda pryor and one for Chandra Singleton Again only this time I will be out of over 700 dollars. I am understanding of credits but under these circumstances I feel we should be reimbursed to our credit cards. I’m older now and if I do travel I will go directly though the airline. I will now have lost 1000.00 dollars without haven’t gone anywhere. Is this fair.

worst cs ever

Booked a room a week in advance. An hour later I had a family emergency and needed to cancel the room. Instead of giving me my money back they lied and said they called the hotel(the hotel said they never received a call) and that the hotel would not work with them. Try Priceline. Much easier to work with

La mejor

Very easy to navigate this site. Many options are available and it is easy to compare with other placed to stay.

I was in the middle of an emergency situation and needed a flight and chose Travelocity during this COVID pandemic due to the fact if there was any reason I couldn’t keep my reservation and cancelled within 24 hours of booking I wouldn’t loose my money and be charged. WELL!!!! That was the farthest rest thing from the truth. My flight didn’t get used and it was booked and cancelled within 12 hours of booking it and Flight was thru American Airlines and I got confirmation it was cancelled but my credit card got charged over $500 and I appealed and My credit card did dispute and they said flight went on as scheduled and I chose not to fly and therefore charged me full price without even offering a voucher or refund. American isn’t an airlines that requires cancellation directly with them when booked on Travelocity so I cancelled on Travelocity site. I’ve been battling with them since September 2020. Especially during these hard time taking a hit like this when all the advertising says free cancellation within 25 hours and you do and your still screwed. I won’t back down. This is wrong on many levels and would not RECOMMEND this site to anyone as their slogan is FALSE and they DO NOT STAND behind THEIR word.

Their app doesn’t even have their phone number to call them when the app won’t do what you need.

Booked a round trip flight and hotel room however only the return flight and hotel room were booked.

messed my hole trip up and will not refund me any money.

While I was booking my flight they kept me waiting more than an hour and hang up the phone on me. My flight was cancelled because of COVID-19. My flight was from Oslo, Norway to San Diego,Ca. I had transit in Denmark. Denmark had a new law the day of my flight the said everyone need to have with in 24 hours COVID test. Travelocity did not inform me regarding the change and SAS Airline did not have a chance to tell us as well . SAS Airline has the worst customer service as well. It’s like a nightmare. Now, I am trying to book my flight and take the COVID-19 test with in 24 hours of the flight ticket. Do not use Travelocity. Do not take SAS Flight.

I will never use this ap Again after booking 30 hotel rooms with it. The first time I needed customer service they are terrible

Even in covid the inn doesn't disappoint. ❤️

I am writing to express my disgust with Travelocity, as well as to demand my original credit due in the amount of $1,297.80. Below is the history of the complications I endured with your company. ​A trip for myself and my two daughters was booked through Travelocity, leaving from Newark and arriving in Dallas, TX from April 16 to April 20, 2020, for a volleyball tournament. Because of COVID this trip was cancelled. I was given a credit in the amount of $1,297.80. This credit was shown in both my United and Travelocity account. The cancellation number given was DTVYES. See Exhibit A. ​On December 4, 2020, I booked a flight over the phone with Travelocity, since the website would not allow me to book online because of the credit, and United advised I had to book through you. This was for myself (Karen) and my daughter Bridget traveling from Newark, NJ to Tampa, Fla. from December 16th-December 29th. I received an email from you confirming same. See Exhibit B. ​On December 6, 2020, I booked a flight over the phone with Travelocity for my daughter Katherine for travel from Newark, NJ to Tampa, Fla. from December 19th– December 29th. I received an email on December 7th from you confirming same. See Exhibit C. ​On December 13, 2020 I received confirmation via email from United for Katherine’s flight and Bridget’s flight. See Exhibit D. ​On December 13, 2020, I received an email from you stating that United cancelled one or more of our flights and our itinerary was updated based on the changes provided by the airline. This email stated that the flights were cancelled. See Exhibit E. ​Since this was three days prior to my flight, I of course was concerned and called both Travelocity and United on December 13th. I spoke with Sakshi from Travelocity and Alvin from United. Sakshi could not explain why I received the email cancelling the flight, and we went back and forth while she put me on hold, called United, and yet received no answers. This went on for 2 ½ hours. Alvin confirmed that the flight was not cancelled but couldn’t help me get back on the flight because it was originally booked through Travelocity. Sakshi finally agreed to call me back within 2 hours. Four hours later she called back from 480-401-3863, a call I missed. She then left a voicemail saying she was from Expedia. When I proceeded to call her back I received a message that the number was not in service. I then call the regular Travelocity number, explained the situation all over again and was told all was “okay”. ​On December 15th, I went online to check on my flight and received a message stating I needed to check in at the airport. Since it was booked on credit I assumed this was not an issue especially since I had all confirmation codes, emails etc. ​On December 16th, I arrived at United terminal in Newark and proceed to the kiosk to check in. It would not allow me to check in with my DTVYES confirmation code, stating “no ticket found”. An attendant informed me that my daughter and I would have to see special services to see what was going on. Now I was in a panic because of the timing of our 8:20 flight and it getting close and the long line at special services. When I finally reached the attendant I was told that it was booked but not paid. My credit with Travelocity was $1,297.80 split between the three of us, so the credit I had should had been applied to the cost of the ticket and nothing should have been owed. At that moment I had no choice but to purchase a round trip ticket to get on the flight with my daughter, Bridget. Miraculously, her flight was not affected. The cost was $ $254.20. See ticket receipt for same attached as Exhibit F. ​On December 17th, I again called Travelocity to see what happened to my flight the previous day, inquired what happened to my credit, and asked that I receive an emailback confirming my credit. I was informed by Iya that I would receive an email, which to this date I never did. ​On December 19th, my daughter Katherine proceeded to check into her flight from Newark to Tampa, and was told that she did not have a flight. My husband who was travelling with her, and after hearing my story, panicked and proceeded to purchase her a ticket at the airport so she could get on the flight with him. The cost of this ticket was over $200. I proceed to call Travelocity, once again, and spoke with Jenny. After putting me on hold, and going back and forth for an hour and 6 minutes, I was disconnected and did not receive a call back. ​On December 29th, the date of our departure, we discovered that Katherine was not booked on the return flight to Newark. ​Again we had to purchase a ticket for her to return home with the rest of the family for over $200. ​I have since this disaster of an experience with Travelocity, checked both my United and Travelocity account and it shows 0 credits. I would like to know what happened to my credit, since out of the three flights booked, only one was actually booked. Due to the extreme stress Travelocity has caused me, and my family, I am demanding a refund of my original amount paid of $1,297.80 in a dollar amount, not credit. If I do not hear from you I will seek further action. ​Sincerely, ​Karen Lonergan

This app is great and sophisticated love it.

I clicked on refund and they issued me credit. I cancelled a hotel with in their advertised cancel period and they still charged me $300+ fee. They tell me to call the airline, airline tells me to call travel-crap-ocity. expedia and Travelocity are the same company in case you want to use another site.

Not user friendly

The worst site to plan a trip, because they cancel don’t provide any refunds, made us pay twice the hotel that was already paid. We call 3 time in the same day they made us wait an hour in each call to not resolve the problem and also the hung up the call. Never recomend this thrash site ever.

Travelocity has been changing our itinerary many times and i have snapped pictures of all conversations the entire time and now I just logged on again and they changed it again and are ignoring my call and chats!!

I have an issue with Travelocity about a room I booked, sent over a dozen messages with no response!

Ok

Wow what a joke. Impossible to actually cancel a reservation. App just freezes for hours. Customer service is non existent I’m done with Travelocity

Easy to use and navigate! Always best price too!

I don’t recommend anyone anymore to use Travelocity for any travel plans. Our Thanksgiving plans were canceled by Travelocity and no refund was offered. We were robbed! Travelocity sent us an Email telling us that Interjet canceled our thxgiving flight back home. That means we can’t fly to our destination if there is no flight to return. We called Travelocity and asked for a refund. We got no refund, no voucher and NO responsibility for the transaction they happily took when they received our money. It’s frustrating. Extremely disappointing as we are loyal clients for the last 10 years! We are going to fight to get our money back!

I want to thank the time to say thank you for helping me find cheap trips and booking my flight easily really recommended during these tough times

The room was clean, this was the 1st up scaled hotel with no microwave in the the room

The communication between agents and customers is enhanced with this app.

Now you type in an airport code and it doesn’t take.

Look at TripAdvisor - easy to use app

This is the first place I go to for travel arrangements.

I use Travelocity for all my business travel. I stay at Best Western and Holiday Inn most of the time. I have never been disappointed on comfort cleanliness and value of this two hotels. They are a bit pricy, but worth the extra money. Travelocity’s Website is easy to use and the customer service department is great. Try it yourself and you’ll be amazed.

Easy to use

Always read reviews and I think it’s always a great resource!

1. Booked flights on a Friday and received confirmation email stating that my trip was confirmed and did not need to reconfirm; 2. Saturday Travelocity sent and email twice asking to reconfirm (fishy); 3. Sunday checked app to see that my itinerary was canceled without my consent; 4. Called and told that my child’s name is too long for the ticket even tho the app accepted it; 5. Had to rebook exact same flights, dates, times, seats, pay extra $260 for rebooking tickets (closer to my trip date) and travel insurance not eligible for “new” booking!?! All this and extra to shorten my daughter’s name on her ticket in a span of two and a half days. I think they could have given me until Monday to contact them. I mean my trip is not for another two weeks and they only gave me a little less than a Saturday to respond to a suspicious email... :( All I was offered was, “I’m sorry this happened to you.” If I could give negative stars... I definitely would.

Worst experience I’ve had with a travel company just use Expedia same prices but maybe you can get helpful customer service

Very helpful

It won’t let you check in this is the worst app ever

Stopped by on a whim after a sunrise trip to Red Rock National Park. We had the very best HARDY breakfast. Philly cheesesteak with scrambled eggs, mushrooms and onions. Yummy Bloody Mary’s. Open 24 hours a day!!!

I have been trying to cancel my flight on Delta 1690 from Charleston to Cedar Rapids Iowa. And it will never go through. I want to change my flight to the 6am flight in January 4

I love it!

Put into too small of a car when paying far more that would of easily put me in a suv

Love this app it’s super easy

Not so great !

Easy and fast. Great selection and fast confirmation. Thank you

Enjoy

Do not trust Travelocity. Whoever I dealt with to book my trip tried to use my credit card for fraudulent purposes, and now I have to replace my it.

My stay was absolutely amazing! Clean rooms, very affordable and staff was friendly and helpful! I recommend this hotel to anyone looking for a nice lil getaway

Thanks for all my adventures ♥️

Do not use them, where do I begin? Well my hotel was closed and they neglected to inform me, the previous hotel moved us to their sister property which was less in cost and now Travelocity is jerking me around for my refund. I will never use them again!!

They owe me more than $1000! Every time I call my call “mysteriously” drops. Do NOT use them.

So Travelocity doesn’t bother to check up on the hotels rules I booked a room nowhere on Travelocity’s description did it say a deposit was required I showed up to the hotel and guess what I need $100 dollar deposit and they deny me the room even tho I showed them the email the description and even their own website where it didn’t say that was required in my opinion after hearing that from me when I tried to get my money back they should have penalized the hotel but a month later and nothing in the description has changed so beware of that

Said if you download the app and use code APP15 you get a discount for first time people. There’s no place to put a code /:

Always find great deals

I will never use Travelocity again. MULTIPLE attempts to speak to customer service only to be transferred, wait on hold for hours and to be disconnected.

Cannot change reservation through the app. The only phone number anywhere in the app was for the hotel the reservation was with. I changed the reservation through the hotel, according to the no penalty guidelines in the confirmation email. At one point in the stay the dishwasher flooded the room and the hotel moved me to a different room. At checkout the bill was for $10 more per night. I had stayed there 14 nights so this is not a small amount. Now the hotel says I have to take it up with Travelocity and they say I have to take it up with the hotel because all changes to the reservation were made by the hotel. No one is budging and I am stuck with the bill.

In no way shape or form should you use the App/business to book anything. Use any other app, like hotels.com. It’s not worth the fight you will eventually be in if something doesn’t go as planned. They take no responsibility and have very poorly trained employees that have zero customer service skills!!!

I spent approx 4 months trying to find and book our flight for a wedding, and four weeks before we travel American Airlines and Latam canceled flights. I called and an a gentleman Gavin took on the challenge and fixed everything. It took some time but he did it! Gavin deserves Recognition and a pay raise or you are very nice, courteous, professional and patient. This coronavirus ruined everything and he had to do some creative work to get it done. I have used Travelocity for many years and this is why I continue to use Travelocity. Bravo! 👏 Thank You Travelocity! Keith Martin

We stayed for a weekend and were very pleased with the location as well as the front desk staff Christina who helped with list of local attraction as well as any other questions or concerns. We will definitely go back

I’ve been using Travelocity for a VERY LONG time but I’m done !! NOBODY SPEAKS ENGLISH !! My flights keep changing and they send me a text and I look for email that’s NOT there until several days later, I’m on for hours trying to chat and then they just stop chatting !! My flight info is NEVER updated.

I reserved a rental car through travelocuty and drove an hour to pick it upstairs the airport only to be told that I could not use a debit card to pay! I had already completed the online check in with my depot card and at no point was I informed about this policy, so what is the benefit to going through them if they have done nothing but wasted my time Travelontosomeoneelse

Lord knows they love stealing your money

It says I’ll save 15% first time booking and it doesn’t allow it when I’m booking.

Lack of quality communication cost me a trip. So much so I thought I was being scammed. Very unprofessional and the effects of this has cost me much time and energy.

I made a car rental reservation and when I showed up the app would not upload my car reservation and I have to pay double to re-book a new car rental reservation within minutes. The problem is there is no options to get a live representative to assist you. I have used Travelocity for sometime now and I have had zero issues but now I don’t think I could continue using their services.

It was fast and easy to use and I got wonderful pricing for a last minute trip! 😍

Cheap pieces

The room was clean and there is plenty of parking. I’d stay here again.

Lance went above and beyond to help facilitate the flight changes! Great employee! Thank you Lance!

I had an agent Ghiada help me find a trip I had to cancel last April . She was great finding my itinerary number .

This apps was my favorite with all the fancy features. However recently it retrieve all the information in Spanish for me, while the apps itself is still in English. I checked all the settings in the apps, in iOS settings and nothing was wrong. And even after I choose English language manually in my account, other part of the apps shows Spanish info. What a stupid apps!😡

I have been trying all afternoon to use airline credits. I have been on chats with four different agents. They all seem to have computer issues and abruptly hang up. I have also attempted to call and each time I was on the line for an hour. I am beginning to wonder if you want to keep my credit of $654.60. I am very upset. I need help with this ASAP

They refuse to refund me even though I did EVERYTHING CORRECT ON MY PART I PAID FOR A SERVICE I DID NOT GET THEY STOLE MY MONEY 30+ days on phone for hours and hours the worst company ever

This app is horrible. I needed to speak to someone regarding a cancelled reservation. The app customer service told me they’d connect me with someone as soon as possible, and nothing. Nowhere does it provide a phone number to contact anyone. I finally found a phone number to call, was left on hold for 17 minutes and when I finally got someone they told me that my question “wasn’t their department” and connected me back to the opening automated system which promptly disconnected me. I understand things are difficult these days, but I’ve been trying to get this situation fixed all day and still haven’t been able to. Very poor experience dealing with this company.

Very helpful app

I booked my reservation through a phone call with a agent. The agent booked my reservation on the wrong date. I called them back to explain the agent booked the wrong date. I was told there was nothing they could do to fix the date to my original date. I was told by the representative because the money was taken out from my bank already. I couldn’t get a refund. The agent was very rude. The agent told me she would let me talk to her supervisor by telling her supervisor to contact me back as soon as we got off the phone. That never happened either. I called back a total of 3 times! No one was able to assist me.. I was giving the run around with a total of 3hours spent on these calls. At this point I ended up canceling my whole trip because of a agent not doing their job correct. I won’t ever book with Travelocity again

Last year I booked with Travelocity and had zero issues this year it’s already begin to be a pain in the butt I book round-trip flight and I check my itinerary and I only have a one-way ticket even though I was charge for round-trip they said their system is messed up now I have to wait for a refund for my flight back and then I can schedule another flight, customer service was very rude not my fault that their system had a glitch it was just no big deal to them and didn’t even offer to give at 1% discount for their screwup or even an apology never again will I use Travelocity and definitely wouldn’t recommend to my family and friends or anyone else!! I didn’t have time to wait up to 12 weeks for a refund so I kept my scheduled bookings that they had right and I went directly to the airline and the prices was actually cheaper so that was an even bigger disappointment so to anyone questioning Travelocity check your prices especially if you’re on a budget or you just want to save money!! My next trip is booked through Priceline and just for sh!ts and giggles I priced the trip through Travelocity as well and saved almost $200 through Priceline so check them out

This APPS make it easy for me to find what I'm looking for and most of all there’s a lot of great deals

Spending now my 3rd hour trying to get an issue resolved. It’s a nightmare.

Why do I only have 2 attempts to login before I’m locked out for 15 min? I immediately deleted this app because that’s annoying af.

Although I want the App to be in English, it keeps changing to Spanish on its own. I go into my account profile to change it back to English but it won’t stay that way. I will change my review when this gets fixed. I have loved this app until now. Please fix this issue or tell me how to do it.

There’s nothing else to add.

Your insurance is basically worthless unless there is a death. And even then you make it very difficult to file a claim. And customer service is horrible for both Travelocity AND the insurance group which is inconveniently not open on weekends. ——————- Now I’ve had my second terrible experience with Travelocity. I purchased an international ticket to Mexico. I typed into the website the way my name appears on my passport and ID (John). Travelocity’s cache decided to remember how I have used my name in the past (Johnny). When I go to the airport then wouldn’t let me get my ticket without having to pay a $50 change fee. So I did. The person at the airport says this kind of thing happens all the times with Travelocity. Immediately I tried talking to your worthless customer care portal and did not get anything resolved. You owe me $50 for your mistake. And nobody has contacted again regarding this issue since.

Any issues I have had with covid and rescheduling, they have handled promptly. Feels good to call a company and be able to talk to someone these days. Appreciate that 🙏

I bought my ticket on Travelocity for intejet from Chicago to Cancun in April 2020 but due to covid 19 it was cancel I have the airline credit but airline is not operating now I have payed Travelocity and now they are not allowing me to use that credit towards any other airline This is the last time I am buying any tickets or vacation package through them. I would rather pay more money through airline website then pay Travelocity now. I payed $2400 for 5 tickets last year All they care is to pocket there money Hani

Since the last update my app won’t come up in English.

First two times using the app-I learned quickly and it was a good experience. Now when I try to book a flight, the language switches to Spanish when I go to checkout. Nothing against the Spanish language, but I don’t understand it and thus can’t book a flight.

The number for customers service is OUTRAGEOUSLY hard to find on the app 🤬🤬🤬

I booked a rental car through here but dealt directly with hertz. Travelocity still put an $80 hold on my account. DONT USE!!!

I used my Apple Pay/Apple ID to book thru Travelocity for the first time yesterday and within an hour my credit card info was stolen and used to put 4 charges on that I did not authorize.

Book a trip last year to Hawaii everything went great just book a trip to Key Largo for this year love this app it’s my go to for Vacations!

Do not book using Travelocity. Due to Coronavirus our overseas airline cancelled our flight and is offering full refunds. The only catch is because it’s through a travel agency, Travelocity is getting the refund from the Airline. They are holding our refund and not allowing us to do anything with the flight. They customer service representatives are blatantly lying about the refund policy. I’m honestly surprised at how badly they are handling this.

I would chosen zero stars if it was an option. Our 2020 cruise was canceled due to COVID, and Travelocity screwed us on the flights. No refund, no credit, no changes, no breakfast in the morning, just “I’m sorry, but it’s in line with our policies”

They called me telling that the air line cancel my trip and they book again other day I had to pay extra hotel, They never confirm with the airline the change, even with a confirmed number and email.I was not able to use the ticket,it was very difficult contact them the agents can’t Speak clear English and don’t get clear the issues, they all did all wrong, My experience was terrible

It takes a very very long time to get a hold of a live person. It is limited to questions that lead to no help.

So tired of changes and cancellations. Can’t get a hold of anyone by email, chat, etc.

It definitely makes things easier and in my opinion is simple to use.

This caused me so much confusion and ours an hours of re-checking and checking to find out at Travelocity made a mistake.

I cannot get a conformation on my reservations!

Booked a flight. Went to pay to pick seats. Saw flight was canceled. Why? By who? Virtual chat is useless. Told to call Spirit. Spirit needs alpha numeric number not itinerary number. Back to virtual chat. They only understand the word cancel not why is it canceled. Finally got a number to speak to a person with Travelocity to be on hold for at least an hour still no help. Beyond frustrated.

I have always used Travelocity to book trips, and it was great because I never had any problems arise. However, last year, I booked a trip to Hawaii for my family’s spring break. I booked before anyone had heard of Covid-19. In the weeks leading up to the trip, I called Travelocity probably 100 times, would be on hold listening to some terrible Adele song/ and after 47 minutes I’d be disconnected. Happened on every Travelocity customer service number I could find. I ended up losing $6000 in airfare. I would strongly encourage anyone who is thinking of using this app NOT to. Book directly to have some recourse in the event a pandemic or something unforeseen happens.

I make reservations for Dallas for Beverly Stockdale and myself and she had a medical emergency. We proved it sent all the necessary paperwork and never got credit for it. Then I got talked into using you again. A second chance. Because of the COVID the event was cancelled and moved to November then November’s event was cancelled and I was given a credit for the ticket which I asked if I could be reimbursed because I don’t travel and these were special events that are now cancelled. Soon y credit will expire I paid for two tickets again. One for myself lynda pryor and one for Chandra Singleton Again only this time I will be out of over 700 dollars. I am understanding of credits but under these circumstances I feel we should be reimbursed to our credit cards. I’m older now and if I do travel I will go directly though the airline. I will now have lost 1000.00 dollars without haven’t gone anywhere. Is this fair.

worst cs ever

Booked a room a week in advance. An hour later I had a family emergency and needed to cancel the room. Instead of giving me my money back they lied and said they called the hotel(the hotel said they never received a call) and that the hotel would not work with them. Try Priceline. Much easier to work with

La mejor

Very easy to navigate this site. Many options are available and it is easy to compare with other placed to stay.

I was in the middle of an emergency situation and needed a flight and chose Travelocity during this COVID pandemic due to the fact if there was any reason I couldn’t keep my reservation and cancelled within 24 hours of booking I wouldn’t loose my money and be charged. WELL!!!! That was the farthest rest thing from the truth. My flight didn’t get used and it was booked and cancelled within 12 hours of booking it and Flight was thru American Airlines and I got confirmation it was cancelled but my credit card got charged over $500 and I appealed and My credit card did dispute and they said flight went on as scheduled and I chose not to fly and therefore charged me full price without even offering a voucher or refund. American isn’t an airlines that requires cancellation directly with them when booked on Travelocity so I cancelled on Travelocity site. I’ve been battling with them since September 2020. Especially during these hard time taking a hit like this when all the advertising says free cancellation within 25 hours and you do and your still screwed. I won’t back down. This is wrong on many levels and would not RECOMMEND this site to anyone as their slogan is FALSE and they DO NOT STAND behind THEIR word.

Their app doesn’t even have their phone number to call them when the app won’t do what you need.

Booked a round trip flight and hotel room however only the return flight and hotel room were booked.

messed my hole trip up and will not refund me any money.

While I was booking my flight they kept me waiting more than an hour and hang up the phone on me. My flight was cancelled because of COVID-19. My flight was from Oslo, Norway to San Diego,Ca. I had transit in Denmark. Denmark had a new law the day of my flight the said everyone need to have with in 24 hours COVID test. Travelocity did not inform me regarding the change and SAS Airline did not have a chance to tell us as well . SAS Airline has the worst customer service as well. It’s like a nightmare. Now, I am trying to book my flight and take the COVID-19 test with in 24 hours of the flight ticket. Do not use Travelocity. Do not take SAS Flight.

I will never use this ap Again after booking 30 hotel rooms with it. The first time I needed customer service they are terrible

Even in covid the inn doesn't disappoint. ❤️

I am writing to express my disgust with Travelocity, as well as to demand my original credit due in the amount of $1,297.80. Below is the history of the complications I endured with your company. ​A trip for myself and my two daughters was booked through Travelocity, leaving from Newark and arriving in Dallas, TX from April 16 to April 20, 2020, for a volleyball tournament. Because of COVID this trip was cancelled. I was given a credit in the amount of $1,297.80. This credit was shown in both my United and Travelocity account. The cancellation number given was DTVYES. See Exhibit A. ​On December 4, 2020, I booked a flight over the phone with Travelocity, since the website would not allow me to book online because of the credit, and United advised I had to book through you. This was for myself (Karen) and my daughter Bridget traveling from Newark, NJ to Tampa, Fla. from December 16th-December 29th. I received an email from you confirming same. See Exhibit B. ​On December 6, 2020, I booked a flight over the phone with Travelocity for my daughter Katherine for travel from Newark, NJ to Tampa, Fla. from December 19th– December 29th. I received an email on December 7th from you confirming same. See Exhibit C. ​On December 13, 2020 I received confirmation via email from United for Katherine’s flight and Bridget’s flight. See Exhibit D. ​On December 13, 2020, I received an email from you stating that United cancelled one or more of our flights and our itinerary was updated based on the changes provided by the airline. This email stated that the flights were cancelled. See Exhibit E. ​Since this was three days prior to my flight, I of course was concerned and called both Travelocity and United on December 13th. I spoke with Sakshi from Travelocity and Alvin from United. Sakshi could not explain why I received the email cancelling the flight, and we went back and forth while she put me on hold, called United, and yet received no answers. This went on for 2 ½ hours. Alvin confirmed that the flight was not cancelled but couldn’t help me get back on the flight because it was originally booked through Travelocity. Sakshi finally agreed to call me back within 2 hours. Four hours later she called back from 480-401-3863, a call I missed. She then left a voicemail saying she was from Expedia. When I proceeded to call her back I received a message that the number was not in service. I then call the regular Travelocity number, explained the situation all over again and was told all was “okay”. ​On December 15th, I went online to check on my flight and received a message stating I needed to check in at the airport. Since it was booked on credit I assumed this was not an issue especially since I had all confirmation codes, emails etc. ​On December 16th, I arrived at United terminal in Newark and proceed to the kiosk to check in. It would not allow me to check in with my DTVYES confirmation code, stating “no ticket found”. An attendant informed me that my daughter and I would have to see special services to see what was going on. Now I was in a panic because of the timing of our 8:20 flight and it getting close and the long line at special services. When I finally reached the attendant I was told that it was booked but not paid. My credit with Travelocity was $1,297.80 split between the three of us, so the credit I had should had been applied to the cost of the ticket and nothing should have been owed. At that moment I had no choice but to purchase a round trip ticket to get on the flight with my daughter, Bridget. Miraculously, her flight was not affected. The cost was $ $254.20. See ticket receipt for same attached as Exhibit F. ​On December 17th, I again called Travelocity to see what happened to my flight the previous day, inquired what happened to my credit, and asked that I receive an emailback confirming my credit. I was informed by Iya that I would receive an email, which to this date I never did. ​On December 19th, my daughter Katherine proceeded to check into her flight from Newark to Tampa, and was told that she did not have a flight. My husband who was travelling with her, and after hearing my story, panicked and proceeded to purchase her a ticket at the airport so she could get on the flight with him. The cost of this ticket was over $200. I proceed to call Travelocity, once again, and spoke with Jenny. After putting me on hold, and going back and forth for an hour and 6 minutes, I was disconnected and did not receive a call back. ​On December 29th, the date of our departure, we discovered that Katherine was not booked on the return flight to Newark. ​Again we had to purchase a ticket for her to return home with the rest of the family for over $200. ​I have since this disaster of an experience with Travelocity, checked both my United and Travelocity account and it shows 0 credits. I would like to know what happened to my credit, since out of the three flights booked, only one was actually booked. Due to the extreme stress Travelocity has caused me, and my family, I am demanding a refund of my original amount paid of $1,297.80 in a dollar amount, not credit. If I do not hear from you I will seek further action. ​Sincerely, ​Karen Lonergan

This app is great and sophisticated love it.

I clicked on refund and they issued me credit. I cancelled a hotel with in their advertised cancel period and they still charged me $300+ fee. They tell me to call the airline, airline tells me to call travel-crap-ocity. expedia and Travelocity are the same company in case you want to use another site.

Not user friendly

The worst site to plan a trip, because they cancel don’t provide any refunds, made us pay twice the hotel that was already paid. We call 3 time in the same day they made us wait an hour in each call to not resolve the problem and also the hung up the call. Never recomend this thrash site ever.

Travelocity has been changing our itinerary many times and i have snapped pictures of all conversations the entire time and now I just logged on again and they changed it again and are ignoring my call and chats!!

I have an issue with Travelocity about a room I booked, sent over a dozen messages with no response!

Ok

Wow what a joke. Impossible to actually cancel a reservation. App just freezes for hours. Customer service is non existent I’m done with Travelocity

Easy to use and navigate! Always best price too!

I don’t recommend anyone anymore to use Travelocity for any travel plans. Our Thanksgiving plans were canceled by Travelocity and no refund was offered. We were robbed! Travelocity sent us an Email telling us that Interjet canceled our thxgiving flight back home. That means we can’t fly to our destination if there is no flight to return. We called Travelocity and asked for a refund. We got no refund, no voucher and NO responsibility for the transaction they happily took when they received our money. It’s frustrating. Extremely disappointing as we are loyal clients for the last 10 years! We are going to fight to get our money back!

I want to thank the time to say thank you for helping me find cheap trips and booking my flight easily really recommended during these tough times

The room was clean, this was the 1st up scaled hotel with no microwave in the the room

The communication between agents and customers is enhanced with this app.

Now you type in an airport code and it doesn’t take.

Look at TripAdvisor - easy to use app

This is the first place I go to for travel arrangements.

I use Travelocity for all my business travel. I stay at Best Western and Holiday Inn most of the time. I have never been disappointed on comfort cleanliness and value of this two hotels. They are a bit pricy, but worth the extra money. Travelocity’s Website is easy to use and the customer service department is great. Try it yourself and you’ll be amazed.

Easy to use

Always read reviews and I think it’s always a great resource!

1. Booked flights on a Friday and received confirmation email stating that my trip was confirmed and did not need to reconfirm; 2. Saturday Travelocity sent and email twice asking to reconfirm (fishy); 3. Sunday checked app to see that my itinerary was canceled without my consent; 4. Called and told that my child’s name is too long for the ticket even tho the app accepted it; 5. Had to rebook exact same flights, dates, times, seats, pay extra $260 for rebooking tickets (closer to my trip date) and travel insurance not eligible for “new” booking!?! All this and extra to shorten my daughter’s name on her ticket in a span of two and a half days. I think they could have given me until Monday to contact them. I mean my trip is not for another two weeks and they only gave me a little less than a Saturday to respond to a suspicious email... :( All I was offered was, “I’m sorry this happened to you.” If I could give negative stars... I definitely would.

Worst experience I’ve had with a travel company just use Expedia same prices but maybe you can get helpful customer service

Very helpful

It won’t let you check in this is the worst app ever

Stopped by on a whim after a sunrise trip to Red Rock National Park. We had the very best HARDY breakfast. Philly cheesesteak with scrambled eggs, mushrooms and onions. Yummy Bloody Mary’s. Open 24 hours a day!!!

I have been trying to cancel my flight on Delta 1690 from Charleston to Cedar Rapids Iowa. And it will never go through. I want to change my flight to the 6am flight in January 4

I love it!

Put into too small of a car when paying far more that would of easily put me in a suv

Love this app it’s super easy

Not so great !

Easy and fast. Great selection and fast confirmation. Thank you

Enjoy

Do not trust Travelocity. Whoever I dealt with to book my trip tried to use my credit card for fraudulent purposes, and now I have to replace my it.

My stay was absolutely amazing! Clean rooms, very affordable and staff was friendly and helpful! I recommend this hotel to anyone looking for a nice lil getaway

Thanks for all my adventures ♥️

Do not use them, where do I begin? Well my hotel was closed and they neglected to inform me, the previous hotel moved us to their sister property which was less in cost and now Travelocity is jerking me around for my refund. I will never use them again!!

They owe me more than $1000! Every time I call my call “mysteriously” drops. Do NOT use them.

So Travelocity doesn’t bother to check up on the hotels rules I booked a room nowhere on Travelocity’s description did it say a deposit was required I showed up to the hotel and guess what I need $100 dollar deposit and they deny me the room even tho I showed them the email the description and even their own website where it didn’t say that was required in my opinion after hearing that from me when I tried to get my money back they should have penalized the hotel but a month later and nothing in the description has changed so beware of that

Said if you download the app and use code APP15 you get a discount for first time people. There’s no place to put a code /:

Always find great deals

I will never use Travelocity again. MULTIPLE attempts to speak to customer service only to be transferred, wait on hold for hours and to be disconnected.

Cannot change reservation through the app. The only phone number anywhere in the app was for the hotel the reservation was with. I changed the reservation through the hotel, according to the no penalty guidelines in the confirmation email. At one point in the stay the dishwasher flooded the room and the hotel moved me to a different room. At checkout the bill was for $10 more per night. I had stayed there 14 nights so this is not a small amount. Now the hotel says I have to take it up with Travelocity and they say I have to take it up with the hotel because all changes to the reservation were made by the hotel. No one is budging and I am stuck with the bill.

In no way shape or form should you use the App/business to book anything. Use any other app, like hotels.com. It’s not worth the fight you will eventually be in if something doesn’t go as planned. They take no responsibility and have very poorly trained employees that have zero customer service skills!!!

I spent approx 4 months trying to find and book our flight for a wedding, and four weeks before we travel American Airlines and Latam canceled flights. I called and an a gentleman Gavin took on the challenge and fixed everything. It took some time but he did it! Gavin deserves Recognition and a pay raise or you are very nice, courteous, professional and patient. This coronavirus ruined everything and he had to do some creative work to get it done. I have used Travelocity for many years and this is why I continue to use Travelocity. Bravo! 👏 Thank You Travelocity! Keith Martin

We stayed for a weekend and were very pleased with the location as well as the front desk staff Christina who helped with list of local attraction as well as any other questions or concerns. We will definitely go back

I’ve been using Travelocity for a VERY LONG time but I’m done !! NOBODY SPEAKS ENGLISH !! My flights keep changing and they send me a text and I look for email that’s NOT there until several days later, I’m on for hours trying to chat and then they just stop chatting !! My flight info is NEVER updated.

I reserved a rental car through travelocuty and drove an hour to pick it upstairs the airport only to be told that I could not use a debit card to pay! I had already completed the online check in with my depot card and at no point was I informed about this policy, so what is the benefit to going through them if they have done nothing but wasted my time Travelontosomeoneelse

Lord knows they love stealing your money

It says I’ll save 15% first time booking and it doesn’t allow it when I’m booking.

Lack of quality communication cost me a trip. So much so I thought I was being scammed. Very unprofessional and the effects of this has cost me much time and energy.

I made a car rental reservation and when I showed up the app would not upload my car reservation and I have to pay double to re-book a new car rental reservation within minutes. The problem is there is no options to get a live representative to assist you. I have used Travelocity for sometime now and I have had zero issues but now I don’t think I could continue using their services.

It was fast and easy to use and I got wonderful pricing for a last minute trip! 😍

Cheap pieces

The room was clean and there is plenty of parking. I’d stay here again.

Lance went above and beyond to help facilitate the flight changes! Great employee! Thank you Lance!

I had an agent Ghiada help me find a trip I had to cancel last April . She was great finding my itinerary number .