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App name
Travelocity Hotels & Flights
Description
Free cancellation on most hotels. Because flexibility matters. TRAVELOCITY APP FEATURES: HOTELS - Last minute hotel bookings welcome & free cancellation available! - Pay when you book or when you arrive at the hotel. - Find hotels, motels, and inns around you on an easy-to-use map view. - Review descriptions, photos, user ratings, and amenities from verified hotel guests. - Securely store your payment details for faster, easier, and safe bookings. FLIGHTS - Search and book round trip or one-way flights. - Sort flights by price, time, or duration from any airline. - Enter a departure date and destination, and your trip-ready. ACTIVITIES - Attraction tickets without the lines. - Book local tours. - Airport shuttles & more MY TRIPS - Share your travel plans with friends and family via Travelocity's itinerary sharing feature! - View your record locator, gate information, and upcoming trip details on the go. - Plan your own vacation packages with activities, hotels, cars, and more. MANAGE - Connect with a Customer 1st Guarantee specialist, directly through the app via Twitter or Facebook! - Sign in through Facebook, and use the same account across all devices. - Use the booking tracker to see your past, current and future bookings, even when you’re offline. Travelocity gets you to your next destination cheaper than other apps thanks to the Travelocity Price Guarantee. *MOB15 coupon code Terms & Conditions Subject to the restrictions set out in these terms and conditions, the 15% promotion code may be applied to a qualifying stand-alone hotel (not a hotel booking in combination with any other product such as flight + hotel, or flight + hotel + car) booked on a mobile device or the Travelocity app by December 31, 2020, for 1 or more nights for travel by December 31, 2021. Qualifying bookings instantly receive 15% off at check-out through the use of the promotion code. Customers are limited to one redemption of this promotion code and up to a maximum savings of $150 per booking. After the booking, this promo code will not be able to be used again, even if the booking is cancelled. Exclusions may apply and most major hotel chains are excluded. The promotion code cannot be redeemed against taxes, supplier fees, cancellation or change fees/penalties, administrative fees or other miscellaneous charges, which are the sole responsibility of the customer. Discounts are not redeemable for cash for any reason. Promotion codes are non-transferable, not for resale, and cannot be combined with other offers or used for any booking previously made. Any attempt at fraud will be prosecuted to the fullest extent of the law. Void where prohibited, taxed or restricted by law. Travelocity reserves the right to change or limit the promotion in its sole discretion. Usual booking terms and conditions apply (see https://www.travelocity.com/p/info-other/legal.htm) and all bookings are subject to availability. The Travelocity app uses information for analytics, personalization, and advertising. By using our app, you agree to our privacy and cookies policies.
Easy, love it
by kohiho on 2020/05/30 06:36
Easy fast informative
James Balistreri
by lasagna#1 on 2020/05/28 22:52
The best service easy to navigate have had for years thank you
Impossible to contact
by Yarni72 on 2020/05/27 22:48
Booked a trip. Received notice that the airline changed a flight that would have resulted in a missed connection. Tried to change via travelocity. Nope. Airline. Nope. Tried chatting and calling travelocity. After talking to 3 different people over the course of 3 hours, I was told the problem was fixed and that we would be booked on a flight we could actually take. Supposedly it would take 72 hours for email confirmation. 72 hours have passed. Nada. Travelocity blows. We will use a REAL travel agent in the future. Guarantee we won’t wait 3 hours before talking with someone who actually has a clue.
DON’T TRUST THEIR INSURANCE
by ericdblackburn on 2020/05/27 22:13
Bought plane tickets prior to Covid-19, purchased their insurance through AIG just in case, when the closures and shelter orders started happening we cancelled our tickets, this was a vacation, no reason to sit in a hotel room only to be quarantined on our return, when I filed the claim I was informed their policy had conveniently changed, I’ve spent the last 3 months going back and fourth trying to get this claim approved, no luck, they ask the same questions over and over, request the same documents over and over, almost as if they are stalling. Bottom line Travelocity and AIG enjoy the money - because I will NEVER use your services EVER again. You should be ashamed of yourselves for the way you’ve conducted business during this time. I put one star, but you deserve zero stars.
Application
by last time in on 2020/05/27 19:40
The application worked well in coordinating the trip and payment process but seems to have difficulty with cancellations by hotel. I wasn’t able to review the refund process through the app. I don’t want to make any assumptions about the circumstances causing this poor performance. It happened to me.
Succulents and a rose bush and a tree
by myreviewLG1953 on 2020/05/25 18:37
This AP has been amazing and followed approximately 97% of the correct naming of every photo I’ve taken in two weeks time based on my research in my library. I still am not sure about my tree. Thanks for this quick reference confirmation and care of all we have in our garden.
Bad costumer service get your travel plans from somewhere else
by Sydnie who on 2020/05/25 15:11
Went with travelocity twice and both times I got screwed. From the first person I talked to to their manager there answer to everything even compensation for their mess up is sorry can’t help you
Terrible
by krursvgairnbaaa126448 on 2020/05/21 21:50
Rip off. Can’t handle their customer service and aren’t giving refunds on cancelled flights.
Horrible Covid response
by Acearb on 2020/05/21 17:12
They stole my hotel money in the middle of an pandemic. Please don’t let this happen to you. STAY AWAY!
Horrible
by Just too slow on 2020/05/21 15:10
I want a phone number to call to book a flight but it’s like Fort Knox can’t get one.
Horrible customer service
by Macgyver8 on 2020/05/21 13:13
I loved this app until I tried to use a flight credit. The only option to use it is to call. I thought I had successfully booked my flight until I got an email from Delta saying my flights were cancelled because Travelocity didn’t issue ticket numbers. A very long story short, I’ve spent over 8 hours on hold between Travelocity and Delta, each saying the problem is on the other persons end. 4 days and still no tickets for the flight I had supposedly booked. It would also help if customer service was in a US-based facility where supervisors are on hand to help resolve issues, not residences in the Philippines where you can hear dogs barking and roosters crowing.
Never again
by hdhdhd eidska on 2020/05/20 15:10
Response to the covid 19 was horrible. I purchased travel insurance and our cruise was set for May. Obviously, I wanted to keep my family safe to include 2 small children from being stranded on the ship and risk the spread of covid 19. Called Travelocity in the beginning of April to cancel our cruise and was told that the travelers insurance I purchased ($196 per person) did the cover the coronavirus and could not cancel our trip. I was told by Travelocity that if they cancel our trip I will be out $1000 or more. Our total for the trip was $2800. They lack common sense and appeared to be more worried about money then customer service. We will no longer use Travelocity.
Terrible company.
by dont care aa on 2020/05/19 20:15
Coronavirus canceled work travel. Somehow I was refunded for the first half of my trip but only offered a coupon for the second half at the same exact hotel for a hotel that I will never stay at ever again. Try to explain that in an expense report. THIS MAKES IT EASY FOR ME TO NEVER USE TRAVELOCITY EVER AGAIN. They STEAL from you in times of crisis.
You will get ripped off
by Megabeau on 2020/05/18 16:11
Thanks to the COVID-19 Travelocity has found ways to rip me off for thousands of dollars. They caused a cancellation of my flight, which would have been cancelled anyway because international travel had been stopped, the problem is that I can’t get a refund from the airline because of Travelocity’s actions.
Will not refund
by Medghjvgh on 2020/05/14 17:25
Even thou my flight was cancelled they refuse to refund my money
Customer service
by ckristie on 2020/05/13 01:12
Couldn’t stop getting put on hold when I had to cancel my flight. I am on hold right now for 3 hrs. Quick to take my money not quick to offer assistance when needed.Don’t go through travelocity during this pandemic they are useless. You are just passed off to bots.
Advertising false
by QT.Nguyen on 2020/05/09 14:40
Told that I would get 25 off first in app purchase. Not true
Will never use this travel site again
by gal3636 on 2020/05/06 13:48
Completely discussed with travelocity. Our trip for may was cancelled due to the travel ban during the corona virus. I was informed that my vacation protection waiver I purchased will not be refunded. It was not my choice to cancel our vacation and during this epidemic all Money should be returned to the customers. The vacation waiver did nothing to help me cancel my hotel or flight because it was more that 72 hrs before our scheduled trip. I had to contact spirit airlines and fight with them to get my funds returned. It is sad that this company is taking advantage of its customers during this situation at hand.
Bad service
by pissedd off on 2020/05/06 10:57
Travelocity should automatically go after refund money from airlines when airlines cancel flights,not have 10s of thousands of people trying to call.great service taking money,step up and get are money back
Never again
by Dsdeaville on 2020/05/05 09:12
Worst service I’ve ever encountered
Complete Scam
by pmayland on 2020/05/02 21:17
Worst owner ever. This lady pretended to be so many people it wasn’t even funny. She refused to issue me a refund even though it is literally on her await message if you call them that they honor all of their vendors cancellations. At first she tried to trick he into saying I canceled first, even though President Trump cancelled the airline for March 26th. Lufthansa Airlines told me she was flat out lying and told me to tell her that she should call Travel Control, Travelocity’s Boss, because Lufthansa issued the go ahead for the refund . She called and said I was correct, was going to issue me a refund and hung up on me. This happened twice before I called my credit card company to dispute it or take them to court. Either or I am fine with. I have everything on recording and she willingly knew she was being recorded and lied right to my face. Unfortunately I have to give this heap of junk 1 star or it would get 0. I’m sure the rest of the ratings are all her personalities too.
Great Deals
by adweaver13 on 2020/04/29 14:15
I’m one of those people that when looking for hotels I go on the multiple platforms to find the best deal. I will say this platform I’ve found the most deals. I do also like the fact they have a rewards program. My husband and I go out of town often and we have stayed at different hotels. Building up rewards points is a way of life now and helps out in the long run!
Poor customer service
by ulittlenono on 2020/04/23 19:34
Can't talk to a person trying to figure out options with no help. Will never use this site again.
Dear Traveler
by 7reddog88 on 2020/04/20 13:15
Dear Traveler, This is an update regarding your Price Match Promise purchase for your upcoming flight. Due to the high volume of travel disruptions as a result of COVID-19, your flight is no longer eligible for a Price Match Promise payment. So you don’t stick to your word once things get tough and and it’s not convenient for the company. Absolutely will never do business with Travelocity again. I wish there was a zero star option
No customer service
by fristrsted on 2020/04/19 12:15
: I wish I could get some customer service from Travelocity now. I’ve been a member for over 15 years. I have three flight tickets in Europe that I paid for through Travelocity. I need to cancel all three because the conferences I was attending in Europe have been cancelled. I tried canceling them my Travelocity app and couldn’t do it. Two of these trips I actually purchased travel insurance through you so I called the number provided. But they couldn’t help me until the flights were actually cancelled. Then I would have to submit claims for each one. What good is there in purchasing this travel insurance when you have to take all these steps to cancel and get refund. Others seem to be able to cancel trips with no problems since the Corona virus has caused cancellations for most events through the summer. Usually it is easy to do my bookings through Travelocity but these cancellation procedures are extremely frustrating. In the past, Travelocity has been able to contact me if they needed to reschedule one of my flights. Why can’t Travelocity help with these cancellation requests I have now?
Cancellation
by Never is the dark on 2020/04/18 22:19
I have been trying to get a hold of Travelocity since March 12th about cancelling a flight that was supposed to take place on March 14th. Because I have tried every avenue and no response I am extremely frustrated. I had to call American to cancel directly and they told me that Travelocity would be able to extend my flight for a year due to the COVID-19 and that I just needed to get a hold of them. I realize these are very tough times for everyone and I would really appreciate to at least be acknowledged that someone is looking into this and will get back to me in a timely manner. Instead I just keep getting automated information telling me that I need to speak to an agent whom I can’t reach. It’s funny how then can answer emails texts etc when you want to make a reservation but can’t answer for a cancellation. My husband books a lot through you and I’ve never been so disappointed.
Canceled Covid 19 for May 4-5 delta flight and was never credited
by ken359 on 2020/04/17 23:03
I canceled because the event I was going to was canceled because of Clovis 19 and I put the reason on my cancellation which said it would credit my flights and they never did. Won’t use Travelocity for flights in the future.
Flight cancelled
by Mime52 on 2020/04/17 18:37
Due to covid 19 had a flight scheduled to go home. A couple of days before my flight. Was to get a refund or towards next flight. Haven’t heard back from Travelocity. Have to make another flight and pay out of my own pocket and find my own way home. I used Travelocity long time ago and it worked out. Not giving up. Disappointed.
Unresponsive, automated responses
by midcalassoc on 2020/04/15 23:55
No responses with pertinent information Nothing.
Trip to New York
by Bonnie Vil. on 2020/04/14 23:54
For over a month I haven’t been able to reach Travelocity regarding the cancellation of my trip to New York. One airline offered a travel voucher, but haven’t heard from Alaskan Airlines. Hotel actually closed the day before my trip. Step up Travelocity or I won’t be using you in the future.
Cannot get in touch with you for cancellation nor refund.
by KrLoPe on 2020/04/14 22:46
Cannot get in touch with you for cancellation nor refund.
Cost of App
by psdiddy on 2020/04/14 17:51
How much does this app cost?
Covid Refund Policy
by RussinMadison on 2020/04/14 17:31
I just received word that the Airlines have begun to cancel the flights I have for 40+ members of my family to go to Europe this summer. Travelocity said they would give me a credit and not a refund. This was a once in a lifetime trip that cannot be rescheduled. Refunds must be made.
HORRIBLE
by Dorendalkelley on 2020/04/14 11:54
I was scheduled to travel 4 weeks ago but then the COVID19 hit. I have not been able to get through, hours and hours on hold for weeks! I have an email that says I have a “credit” and I can rebook or change my reservation but when I go to the App and pick new dates for my trip it asks for my credit card again, it won’t show or recognize I have a credit!! I have emailed them, I have tried their virtual help and have received NO HELP! Do NOT use Travelocity, it’s better to go directly to the Airlines!!
Impossible app to use
by 70 man on 2020/04/13 14:06
I’ve downloaded this app and find it impossible to navigate. I use different apps all the time with no problems, I’ve spoken to friends who say they’ve just given up on this app !!!
Mr Richard Washington
by alpha21011 on 2020/04/12 21:16
I love travelocity but the price of 2 adult tickets to Cabo is just insane. My girlfriend has a time share there and with those exorbitant prices makes it very difficult to go there. Help!!!!!!!!!!
Cancelled Trips
by fig29697 on 2020/04/12 17:41
Never have had such a hard time trying to get help with anything in my life. I know the Covid situation is not normal but if can’t handle the call loads when bad things happen then you shouldn’t be in the travel business. Just had my Vegas trip cancelled, terrible support, and we still have a European cruise at the end of May that has been cancelled but I expect no different from Travelocity than has been the norm for the past month. Horrible customer service. We booked the air fare and hotel rooms through you guys. Probably will be the last time. Got nothing from you for the hours on the phone. Thanks for nothing.
COVID
by why youbasking a nickname on 2020/04/12 15:36
At the start of Covid quarantine, I repeatedly tried to reach customer service to request assistance on my hotel stay. Not only did I not hear from anyone, I was charged the room for 1 night. How would we know there was quarantine started that night.
Flight cancel issue
by lewq on 2020/04/10 19:41
Travelocity has sent me several texts/emails telling me I must respond to JetBlue’s change in my flight details. However, it does not allow me to respond and I’ve never received a single response to any message I’ve sent them and there is no way to get either a live person even a bot to help me. I will never use this app again
Worst company ever
by ajsmom0308 on 2020/04/10 16:18
Literally my flight was canceled and I was never notified. Now I’m stuck in the airport!!!!!
Cannot use credit
by MGDRRR on 2020/04/09 18:41
Cannot use current credit from previous cancellation so cannot book same flight, different date.
from a customer view Don’t trust the website with your money they don’t refund
by jose1740690 on 2020/04/06 05:53
there’s no customer service representative from America
Lack of response
by Mnz-5 on 2020/04/05 14:55
I’ve tried multiple time to reach u about 5 upcoming itineraries and all I get is 2-3 hold times then my call gets disconnected without resolution. Very disappointed to say the least .
Cancellation not waved
by Olola on 2020/04/03 22:42
My Hotel in Italy was cancelled because of Covi 19 outbreak we could not go for the wedding This agency still charge cancellation fee I think this is ridiculous. I need my money back
Not answering calls or giving refunds during COVID19
by elypete on 2020/04/03 01:56
I have tried calling Travelocity countless times in the last 2 weeks and have been HUNG UP ON after waiting for 2 hours on the phone. I am waiting for many many refunds due to COVID 19 and I cannot contact anyone or leave a message/ email.
No response
by Jute evenly on 2020/04/03 01:53
In a time of need during this devastating time and last minute reservations needed, there is no one within the Travelocity group to answer. I’ve tried Facebook, Blogs, Travelocity chat for customer service, nothing..... Very disappointing.
Hidden charges!!
by hidden charge hater on 2020/04/02 20:42
This is a scam - Don’t use this site!!!
Very poor customer service
by Brian Man77 on 2020/04/02 14:07
Terrible the way they are handling our Italy trip and not allowing us to cancel and refund. We’ve tried to get any sort of correspondence for over 2 weeks and nothing from Travelocity. Absolutely pathetic
Trip insurance is a scam
by Nickname I don't care on 2020/04/01 04:29
I bought trip insurance now that I am trying to redeem it they will not answer the phone, chat online or contact me. I can not get a refund.
The best
by SpencerJess on 2020/03/31 00:40
I’ve used many travel apps and I cannot express enough how much I enjoy Travelocity. Easy to book, honest company, always available for questions or concerns and easy to cancel hotels and flights. I look so forward to traveling again and using Travelocity. Thank you to everyone who works for this company and your hard work. Thank you to corporate for making it easy and joyful.
Never again
by jllefevre on 2020/03/30 18:38
Well not only before this whole coronavirus episode, someone was able to use my Travelocity account to book their own vacation... which they went on. Now my vacation just so happens to have been booked during this coronavirus epidemic. I’ve called at least 20x trying to cancel and get refunded. I’ve been transferred to Expedia from a Travelocity representative. I’ve remained on hold patiently for hours. Now today 3/30/20 my flight which I was told I did cancel I’m still receiving updates for, so apparently it was never cancelled. Today on 3/30/20 I’ve yet to be refunded for a cruise I cancelled on 3/12/20. As I end, I now have to again call a customer rep from Travelocity to inquire yet again about cancelations and refunds. Will never travel using Travelocity again, this was a huge learning experience. Also luckily the great state of Massachusetts has our local news looking into websites like yours trying to scam people out of the refunds for cancelled vacations over this coronavirus epidemic.
GOD AWFUL!!!!!
by Very Sad Pat on 2020/03/30 16:14
They should give us a zero star option!!! Never in my wildest dream did I expect that a well established company like Travelocity would CRASH and burnat a time when thousands of their customers are left in an AWFUL situation. It’s time for our US companies to bring their call centers back to the USA.
Corona Travels
by BrianP318 on 2020/03/29 13:35
Had $2,000 worth of flights (2 tickets) from ORD to RSW. With all the beaches, restaurants and “Stay Home orders”, we were in need of cancelling our trip. I tried calling Travelocity everyday for a week and a half as our trip approached in an attempt to cancel our tickets. There phone systems said they were down and unable to take the call and to fill out the cancellation request form and that we would receive a confirmation email with information stating if we got a refund or credit from American Airlines. As time passed, I never heard anything. On three occasions, their phones didn’t say they were down but had “over 2 hours” hold time. I wanted to ask someone if the cancellation was being processed as it needed to be done prior to the departing flight. I held on hold for a combined total of 3hrs and 14min. All three times, the call just dropped me from it (not a reception issue) and i never heard from Travelocity. Not by phone or email. My flights were never handled. I ended up holding for over an hour to speak to the airline directly and handled it myself.
Tina Clark
by Tina/Lisa C on 2020/03/28 04:03
I’ve tried to cancel my reservation by calling, texting, filling out forms with no prevail! I’ve done all they’ve asked and I haven’t received a call back, a text OR a cancellation! I’ve gotten nothing but the run around! The cancellation is a result of the corona virus ( I am unable to travel ) boarders closed. As well as being compromised I couldn’t even if they open!! Do not go through this site, I’ve used others and had no problems. You would be lucky to get a live person on the line to even attempt! The so called prompt forms are a joke sending you back to the beginning over and over! I am very disappointed with Travelocity and would give 0 stars if I could!!!!
Wonderful
by Carl318 on 2020/03/26 05:26
If amazing was a Company it would be Travelocity!!!
Hold for 2 hours and I was hung up on
by neverusetravrlocity on 2020/03/25 16:40
Never booking again with Travelocity, been using them for 2 years and after 2 hours on hold I was hung up on and did not get to speak to anyone.
Bad service
by mirnarn1 on 2020/03/25 16:36
I made travel arrangements that could not be kept due to the travel limitations set by my state as well as the World Health Organization yet Travelocity said I could not have a refund. They disregarded what is going on around the world with the Covid Virus. The customer service is lacking with Travelocity, I could not speak to anyone after several calls and being kept on hold, and when I finally did she basically had nothing to say except “you will not get refund!” Completely bad business considering that we are told by airlines and our president not to travel due to this virus and Travelocity doesn’t seem to care about our safety. They just want to keep our money. I will never do business with Travelocity and I will advise everyone I know. When business is back as usual Travelocity customers that have been taken advantage of and disregarded will have opportunities to take their business elsewhere. I had reached out to my airline and my resort and they said no problem to reschedule or cancel without any penalty realizing it was all due to the Covid19 virus but Travelocity didn’t care!!
Elpsipes
by elpsipes on 2020/03/24 12:10
I give Travelocity and it’s staff credit where it’s do. During this crisis, I did experience long wait times trying to call to get my travel changed. I experienced a lot of anxiety fearing I was going to lose out on my hard earned money. But at the end of the long wait I spoke with a customer rep who helped me change my travel plans and who was genuinely concerned with my needs. She calmed my anxiety. I also received various follow up emails and messages from the app as well.
Excellent!!!
by Mirian📖 on 2020/03/24 06:08
I always use my travel Agency but one Of my friends Told me about this app Omg I love it is very efficient they update your travel Itinerary if any changes ocurre. Thank for your hard work 😊
What is wrong with your app?
by austinrunnerstephanie on 2020/03/24 05:03
There are no trips in my profile, and when I enter the itinerary number nothing comes up. And yet I have a trip purchased and have text and email from Travelocity with itinerary number. Now Travelocity is texting me, referencing the itinerary number and instructing me that I must log in and accept changes made to my itinerary by the airline. Feels like a prank. Lame, Travelocity!
No help
by Librarian1 on 2020/03/22 14:03
I know they are overwhelmed, but after two weeks of trying to contact, we still have no help and stand to lose close to $5,000.
Terrible service
by Jaw621 on 2020/03/21 21:55
I understand with the climate of today, it cannot be expected to be business as usual. With that in mind, I have been on a trip in Australia and with the airlines starting to shut down and government now issuing a warning for travelers to return home, I have been trying to contact Travelocity to change my flight home. No luck on phone or through on line chat, even though trying for the last several days. Airline won't let you modify ticket if you bought thru a 3rd party such as Travelocity - says they (Travelocity) have to change it but you can't get through to Travelocity to do that. On Friday (3 days ago) I received notice my return flight was cancelled. No word from Travelocity and still Couldn't get through via telephone or online. Ended up going through a booking a return flight on Expedia - waiting at airport now. One leg of the new flight was cancelled and within a couple of hours Expedia sent me an email with a rebooked flight leg. Let this serve as a lesson - I will NEVER use Travelocity again.
No help
by buddy ghgf fun on 2020/03/21 21:06
I have been calling for days. My flights to LasVegas need to be canceled and there is no phone help at all. I was on hold for two and a half hours then the system hung up on me.
Disgusted with the service
by travellearned on 2020/03/21 13:49
I took screenshots of my communication with what ever robot , had travel insurance & my trip was 3/20 ( on chat & cell for hours :( ) I used this forum properly and given the runaround . Screenshots kept from all - deleting this app & will never use Travelocity again . From finding out that this happens a lot ! Enjoy my money during this Corona garbage . Yup , I’m disgusted. Never again ! Good for me !
DO NOT BOOK WITH THEM! AT ALL COST
by Herreraman on 2020/03/21 13:39
Look at their Tweeter Help team for examples. They are a middle man and are overwhelmed! Use Expedia! Not only did they fail to let us know our flight into the country was cancelled but then the app went around in circles. Finally telling me to call customer care. On hold for 20mins and then got “Rick Rolled” by their on hold music. Not kidding.
Lu Ann
by On the go--Lu on 2020/03/20 21:10
It’s my go to travel app! Travelocity Compass is my favorite.
Cancellation /refunds
by DMB606 on 2020/03/20 16:24
This agency is awful as far as cancellations and refunds. There is no acknowledgement whether through email or some Type of confirmation. I have been trying to call for three weeks to cancel , I actually spoke to someone three weeks ago and was told To wait because they saw refunds being allowed in the near future. Only problem, you can’t get through on the phone and never mind their social Media chat lines, no one except automated service. And I can’t tell you how many times I tried to fill out the on line forms for refund / cancellations and the itenarary number is the wrong one, you need the airline itenarary number. I spoke to jet blue , American airline and Expedia because of other cancellations and there service and confirmation was excellent. Travelocity , you are not doing a good job at all....worse service ever!!!
Website is non-functional
by Lordlochwood on 2020/03/20 15:56
Sure, they will gladly let you make reservations and immediately take your money online! Just don’t try to cancel a reservation... For two weeks I have been logging in and trying to cancel a booking, and after answering, or punching all the right buttons, correctly, all I get it ‘Sorry, try back later.’ We should I have to talk to someone to cancel but not for a reservation? Recommend everyone find a different website to make travel reservations from now on
Seriously concerned
by Minnesota travelerlisa on 2020/03/19 20:03
I have been trying to cancel for 2 weeks. I finally got through on Monday only to be told to call back Thursday. I told him I was concerned because their phones hadn’t worked in days. He assured me that they had the problem worked out. I called Thursday and once again technical difficulties and disconnected. I have tried to be kind and patient but I have received nothing from Travelocity. I won’t be using them again.
Flight cancellations
by Araratdon on 2020/03/19 16:54
Very difficult to cancel flights. Hard to navigate. Keep getting messages it is not working. Probably due to high volume of Covid-19 confusion, but still???
Do not book through them!
by cvbnghjk on 2020/03/19 10:16
They have been no help what so ever- trying to cancel our trip to Aruba, less than a week out!! They don’t answer your calls or emails. I have been calling daily and wait on hold for hours just to have the calls dropped. I have called all hours trying to get through to someone. They recommend twitter and messenger of other forms of communication and I tried all, with NO RESPONSE! Travelocity should be ashamed of how their handling everyone’s trips being canceled due to Covid 19. This is not ok and I WILL be filing a complaint with BBB and others!!!!!
Customer service
by wap70 on 2020/03/19 02:03
Absolutely horrible! I’ve been trying to contact for a week through several avenues. Still no luck or success!
Can’t get through
by felden550 on 2020/03/19 02:01
Went through Travelocity for trip to Florida needed to cancel due to virus phone not working website assistance not working and American would not work with me bc I did not book directly with them. I nightmare at best. Felden550
Terrible customer service
by oudohdigdiyiy on 2020/03/19 01:15
Skip Travelocity and deal with the hotels and airlines directly. Their customer service is a joke.
I paid for travel insurance and can’t cancel online.
by tritraver13 on 2020/03/18 19:24
I paid the extra$ for travel insurance and the app and website will not allow me to cancel online. What’s the point of pay the extra money?!?!? I even attempted chatting with customer service and can’t get a resolution.
Unsatisfy
by jyanas on 2020/03/18 12:32
Poor management of resolution about the changing or canceling flights
Customer Service
by Travelocityhater on 2020/03/18 00:40
Trying to cancel trip due to Coronavirus. Horrible customer service!! We have tried every way possible to communicate with a representative and NOTHING has worked. This company is a HUGE scam!!!
Dreadful response from Travelocity
by dirgyman on 2020/03/17 20:19
Still taking bookings but can’t cancel the existing ones. This company has deliberately avoided answering customers requests. American Airlines tells flight customers to contact Travelocity knowing full well they are so poorly performing that flights don’t get cancelled which means no refunds. It’s bordering on criminal but the way it’s going they will soon be bankrupt and it’s no more than they deserve. Never again. Spent hours trying the various suggested Outlets. They fob you off. Then when it is within their stipulated the period they are jammed up. It takes them more time to fob us off than it does to cancel.
Not refunded
by tawolf79 on 2020/03/17 15:47
We are facing this problem with Coronavírus, and all the hotel are refunding 100%, travelocity just refund 50%, very bad. Will never ever used them again.
Frustrated
by ThisUsRidiculous! on 2020/03/17 15:37
I understand that the corona virus changing everybody’s travel plans & that it’s been difficult to answer everyone’s calls & emails. But, I’ve been trying to get through to change my plans for several days now & haven’t been able to get through, nor, have I gotten a response to the message that I sent. I can’t cancel with Spirit Airline or with Alamo because I booked my trip through Travelocity, so I hope that I’m getting refunded my money ASAP! At least answer your customers by saying when’s a better time to call or message so that I can change my itinerary. I’m very disappointed at how the company is handling, or rather not handling customer service! Daneen, West Palm Beach, FL
They will NOT Refund in times of Corona Virus
by Sinner4567 on 2020/03/17 02:38
I booked for my flight in February. Paid a hefty fee. Travelocity will not refund your fees even though they say in their disclosure that in case of a natural disaster Travelocity will refund you. Well here we are and Travelocity has hired an Indian firm to answer the calls and they read from a script. Whatever your question is they refer to a pre written script. Stay away and book Thru the airline directly. Last booking with Travelocity!!! Very Disappointed
If phones are down keep trying
by 4x4Xtrm on 2020/03/17 02:34
If you get a recording saying they can’t take your call due to technical difficulties, just keep trying. I finally got through and went on hold for 1 1/2 hours, and then a rep came on and rescheduled my flight for me no questions asked.
Terrible customer service
by russ271 on 2020/03/16 23:57
I’ve been trying to contact Travelocity for five days. They send emails saying to call a certain number then when you call you are told via recording that the number is out of order.
Trying to cancel
by pandabk on 2020/03/16 22:29
Have not been able to cancel my flight for over 3 days. Phone calls won’t go through. Chat says they can’t find my reservation. No one is responding to FB messenger!!!
Prices
by 1993les on 2020/03/16 20:28
Great prices ls12
Never got my flight miles.
by DrKew on 2020/03/16 19:45
Flew over 16,000 miles round trip. Never got my mileage points from the airline because Travelocity misspelled my name. Complete b.s
Extremely poor
by not recommen on 2020/03/16 16:00
Customer service through the app and on the telephone is extremely poor and is frustrating. Information upfront is not made available and communication is poor once issues arise. No way to resolve any issues.
Not helpful
by Nikki271072 on 2020/03/16 14:06
Wen you need this is the worst
Bad instructions
by dyhvrsk on 2020/03/16 13:44
I tried to cancel my flight reservations on their apt but the itinerary field is limited to 13 digits and my number is 14 digits so the apt wouldn’t allow me to cancel. Can’t cancel with American, they send me back to Travelocity. Can’t cancel on line with Travelocity and their chat has a 7 hour wait. Last time I will use Travelocity.
Horrible service
by seancalvinnolan on 2020/03/15 16:37
No 800 number to help customers. No response on e-mails sent. No live chat response. This was not a one time effort but dozens of attempts over a week of trying. I know it has to be busy for you but this has been a horrible experience. Never again, I will book my flight, hotel and rental car on my own so I know what to expect. So the nickname to post this response was taken and now it looks like I can’t even post my thoughts.
Never use them
by Fleshmop79 on 2020/03/15 12:40
Their customer service is horribly terrible on good days and the current crisis has exposed the utter waste of money this site is.
Terrible customer service
by Whippoorwill1 on 2020/03/15 11:28
The customer service line doesn’t work. The online customer service chat system doesn’t work. The app doesn’t work. I’ll never use any Expedia subsidiary ever again.
Zero Customer service - 4 days trying to cancel a trip
by darby1955 on 2020/03/15 05:28
Phones never answered, 2 hours in chat to have a rep tell me they would have to transfer me just to wait over 5 more hours before giving up - no customer service whatsoever
Poor response to international emergency
by Mckinnsc on 2020/03/14 22:34
Of all the online booking agencies, Travelocity has been by far the worst in this pandemic and time of international emergency. As terrible as airlines can be, they have been incredibly flexible regardless of how tickets were purchased and allowing passengers waived fees for cancelations and flight changes. I understand that refunds are unlikely, but Travelocity’s inflexible policy to accommodate customers and their minimal assistance or round about details online has been grossly terrible. NEVER again will I book through Travelocity.
Unhappy
by Nameko5 on 2020/03/14 21:54
I have tried to cancel my reservation since 7pm on March 12 due to the threat of Corona Virus. I have been unable to get through and today is our reservation for the hotel. I expect a full refund as I have taken out the travel insurance. Denise Sininger 513-262-8205
Horrible cancellation help
by put4317 on 2020/03/14 21:47
They will not help me cancel my hotel. I even paid for the insurance!!
Worst customer service you could possibly have
by sfghkihcc on 2020/03/14 14:26
No way to call , no answer via virtual “agent”, no response via messenger. Yeah we are all deeply affected by this stupid overreaction to Coronavirus but travelocity takes the prize for least effective service in the wake of an emergency. Never again. Book direct only. I will be writing and lobbying for the airlines to remove their flights from this lame excuse of a company. Just tried to post with nickname “outofbusiness “ but it was taken.
Not as good purchasing directly from Airlines
by Martin_SFO on 2020/03/14 12:18
These extraordinary times during the corona virus outbreak however I faced similar problems during weather events as well which have exposed Travelocity as a really poorly managed company during times of crisis. For the past three days I have tried to change my return flight home. Neither the app or the website allow me to make the change online and I can’t get through to an agent after placing at least 30 calls. Meanwhile my friends who booked directly with United were able to get through and change their flight with little trouble on the website. Moving forward I will book directly with the airline as much as possible.
Wait time over an hour and still waiting
by kmrlyn on 2020/03/14 08:22
I have been waiting over an hour after the computer told me an agent would be with me shortly I don’t mind waiting but this is not shortly Kenneth Randall
Travelocity made my trip so so easy!!
by Rosiebelle26 on 2018/08/17 12:55
I haven’t traveled in awhile but found that at times it was very confusing because of so many details, different languages and different procedures! Thank Gid for Travelocity! Booking through Travelocity made my trip unbelievably easy. Everything was in one place on my phone. I booked my plane, hotels and transportation through Travelocity. It showed up on my phone in the order that it was scheduled. Everything was in one place. I arranged for long term parking separately. I could access it through my email but it was difficult in the midst of traveling to find it. Next time I will do everything through Travelocity! At one point I needed to check in to two different airlines. Thank goodness for Travelocity because all my information was there in one spot! Everything I booked was exactly as described. I read the reviews and looked at the descriptions and they were very accurate! The other thing that was very helpful was they attached maps of each airport I was in. This made things so much easier because I could see where I needed to go for my next flight! I will always use Travelocity in the future!!
Poor back up for problems
by Yuk to ads on 2019/07/20 00:04
Made and then canceled hotel reservation over a month in advance. Received confirmation email of cancelation. I still have both those emails with Travelocity. Then on original reservation date was charged by hotel. The second day a second charge was placed on my credit card. I Called hotel-that said the reservation was never canceled. Called Travelocity. Spent almost two hours on the phone. No satisfaction. They told me they would be back to me in 24 hours. 12 days later I received an email from Travelocity that informed me the hotel would not reimburse me. Travelocity wanted me to send them proof of the charges so it could be dealt with further. They never once offered reimbursement from them as a possibility. To date I’m bank stopped the pending 2nd charge from clearing and reimbursed me for the first charge while they investigate. The results my bank gave me took 5 minutes to get those results. I will never use Travelocity again. Once I get the final clearance letter from my bank I will delete the Travelocity app. My suggestion is be very careful using this organization. I will maintain those emails.
No customer service
by fristrsted on 2020/04/19 12:15
: I wish I could get some customer service from Travelocity now. I’ve been a member for over 15 years. I have three flight tickets in Europe that I paid for through Travelocity. I need to cancel all three because the conferences I was attending in Europe have been cancelled. I tried canceling them my Travelocity app and couldn’t do it. Two of these trips I actually purchased travel insurance through you so I called the number provided. But they couldn’t help me until the flights were actually cancelled. Then I would have to submit claims for each one. What good is there in purchasing this travel insurance when you have to take all these steps to cancel and get refund. Others seem to be able to cancel trips with no problems since the Corona virus has caused cancellations for most events through the summer. Usually it is easy to do my bookings through Travelocity but these cancellation procedures are extremely frustrating. In the past, Travelocity has been able to contact me if they needed to reschedule one of my flights. Why can’t Travelocity help with these cancellation requests I have now?
Bad service
by mirnarn1 on 2020/03/25 16:36
I made travel arrangements that could not be kept due to the travel limitations set by my state as well as the World Health Organization yet Travelocity said I could not have a refund. They disregarded what is going on around the world with the Covid Virus. The customer service is lacking with Travelocity, I could not speak to anyone after several calls and being kept on hold, and when I finally did she basically had nothing to say except “you will not get refund!” Completely bad business considering that we are told by airlines and our president not to travel due to this virus and Travelocity doesn’t seem to care about our safety. They just want to keep our money. I will never do business with Travelocity and I will advise everyone I know. When business is back as usual Travelocity customers that have been taken advantage of and disregarded will have opportunities to take their business elsewhere. I had reached out to my airline and my resort and they said no problem to reschedule or cancel without any penalty realizing it was all due to the Covid19 virus but Travelocity didn’t care!!
Hard to get refund!
by Hoony9012 on 2019/09/24 14:40
My friend got interview schedule at CA, so we booked full package, flight hotel car, and paid on Travelocity website. Next day, we received the email that the flight cost increased. Because we didn’t have enough budget, we tried to contact with phone number given on the email we received. Agent said we need to contact ‘service center’. I put the booking number on the phone and waited for ONE hour. Hung up. Called back to ‘alternatively contact’ and explained the situation. They keep saying that I need to contact service center. Called again. Waited on line for another ONE hour. Hung up. Lined up again and waited ONE more hour! 24hours 7days is a LIE unless they ignored my call. Because of 24hour refund rule, I downloaded this Travelocity App, and contacted the agent through the message. Finally, I contacted the agent and explained this situation to him, and they gave me the Full Refund! Agent was very nice. I really appreciate to him. Result was good, but we were exhausted during the process...
Not impresssd
by Sally0730 on 2018/12/27 11:29
App is super slow in updating my travel profile information. When trying to add my family members it takes forever. In addition, for the key required fields like date mm/did/yyyy, the app requires the slash marks but doesn’t populate then itself, which is very annoying. Also find the app super buggy when trying to look at trip information. I just added in trip details about where I want to go, such as hotel area for the place I am traveling, but it doesn’t save. It is very difficult to change the default (eg Cancun airport defaults to Cancun vicinity, whereas I want to change and keep hotel area to Riviera Maya). Also would love to be able to click a setting like, Only non-stop flights, to make mu searching more consistent. Long story short, is that the website is way easier and more efficient to use.
Corona Travels
by BrianP318 on 2020/03/29 13:35
Had $2,000 worth of flights (2 tickets) from ORD to RSW. With all the beaches, restaurants and “Stay Home orders”, we were in need of cancelling our trip. I tried calling Travelocity everyday for a week and a half as our trip approached in an attempt to cancel our tickets. There phone systems said they were down and unable to take the call and to fill out the cancellation request form and that we would receive a confirmation email with information stating if we got a refund or credit from American Airlines. As time passed, I never heard anything. On three occasions, their phones didn’t say they were down but had “over 2 hours” hold time. I wanted to ask someone if the cancellation was being processed as it needed to be done prior to the departing flight. I held on hold for a combined total of 3hrs and 14min. All three times, the call just dropped me from it (not a reception issue) and i never heard from Travelocity. Not by phone or email. My flights were never handled. I ended up holding for over an hour to speak to the airline directly and handled it myself.
Terrible service
by Jaw621 on 2020/03/21 21:55
I understand with the climate of today, it cannot be expected to be business as usual. With that in mind, I have been on a trip in Australia and with the airlines starting to shut down and government now issuing a warning for travelers to return home, I have been trying to contact Travelocity to change my flight home. No luck on phone or through on line chat, even though trying for the last several days. Airline won't let you modify ticket if you bought thru a 3rd party such as Travelocity - says they (Travelocity) have to change it but you can't get through to Travelocity to do that. On Friday (3 days ago) I received notice my return flight was cancelled. No word from Travelocity and still Couldn't get through via telephone or online. Ended up going through a booking a return flight on Expedia - waiting at airport now. One leg of the new flight was cancelled and within a couple of hours Expedia sent me an email with a rebooked flight leg. Let this serve as a lesson - I will NEVER use Travelocity again.
Not very good.
by Welcome4awhile on 2020/02/01 13:39
1. We were looking for flights to and a hotel in Boston. The airline has the best deal; $20 less than Travelocity. 2. we were looking for flights to DCA. The flight was priced the same as American Airlines. We decided to book through Travelocity. Mistake. Immediately after pressing the confirm option, our itinerary never arrived (We received a notice on the screen stating that our itinerary would generate later. Please check in a few moments “. 12 hours later still no itinerary. Checked the credit card and there was indeed a pending charge to Travelocity. Called Travelocity customer service to address the issue. The rep was friendly enough but ultimately could only tell me what we already knew: The flight was not booked and that the hold on our card would be removed with a week. Meanwhile we’re down the original amount on our card while still having to book our trip. I’d recommend going through the airline or hotel directly. They usually have the same if not better deals.
Iffy
by <~Katie~> on 2019/10/21 12:59
My partner and I planned a trip for this past weekend. After booking a hotel, we stumbled upon one that was a bit closer to where we were traveling and was cheaper. I cancelled the booking for the first one and received a cancellation email saying I would be issued a refund. Then I booked the new hotel which was very nice. After our stay, the next morning, I noticed that I was charged for both hotels. I called the one I cancelled and asked what had happened and they said that they didn’t see my hotel was booked through Travelocity and to call them back, not promising a refund. If my email says “cancelled with full refund from hotel,” i’m not expecting to still be charged. But the hotel we stayed in was very nice at a good price and we had a blast. Travelocity just need to work on their communications to the hotels so consumers don’t have to deal with this situation, because now I have to take time out of my day to handle something that should have already been handled. I won’t be using Travelocity anymore for this reason.
Wrong app/ not useful
by Tizoooo on 2017/12/08 21:53
Be careful when u are booing the hotel specific when it says all inclusive! I booked all inclusive hotel in Cancun /Vila del palmer Cancun luxury beach resort and app said room is all inclusive. Right after I purchased it, I received the confirmation email from Travelocity and thanks God I usually don&#39;t check, but this time I checked and I couldn&#39;t find all inclusive package in my reservation. They charged me too much for just regular room. I called costumer service and I was almost more than 2hr and 20 min on the line with them without getting any result. They said u can changed ur room and buy the other one which is $1200 more than this room that u reserved. U guys be careful when u are booking any hotel for out side of US in this website and specific with this app. I am very very disappointed with their costumer service and this app:(((((
Lambertesca Apt. in Florence, Italy by Home Sharing
by ArleneYvette on 2018/04/17 12:41
The pictures shown are very nice but they do not tell you that you have to climb 4 flights of stairs to reach the apartment, and this is very difficult when you have to carry up your luggage. There is no elevator or lift. Floors do not appear to be clean and show mildew in the grout, so we made sure we wore our slippers or shoes at all times. They have a full shower but it is very small and tight. The area of the apartment is in an excellent area of Florence; very close to restaurants, shops, and famous sites to see, so this made it better for us. If the season is cold, there is a lock on the dial to raise the temperature in the apartment, so that can be uncomfortable. There is a refrigerator and a microwave oven. They leave you 2 towels total and nothing for the kitchen. We were told if we needed more towels, we would have to pay for them. We loved the area, but we would never stay in this apartment again.
Golden Parnassus golden staff
by cousin Reids dad on 2019/07/05 18:42
My two adult children and I just returned from Golden Parnassus. It has been our third vacation there. The food is both good and plentiful, the drinks flow like a river and the staff is second to none. Their staff is always eager to accommodate your every need . Special shout out to Fonsi. Fonsi is the most amazing bartender I’ve ever seen. He is an absolute machine behind the bar. You never wait for a fresh drink! He is also extremely cordial. He is a big reason why we are return visitors. His intellect and humor are worth having a drink across the bar from him. It’s amazing how he switches from English to Spanish as needed. Bar body shots use to be fun but for what ever reason they were not allowed on our last trip, I’d like to see them return.
Cancellation
by Never is the dark on 2020/04/18 22:19
I have been trying to get a hold of Travelocity since March 12th about cancelling a flight that was supposed to take place on March 14th. Because I have tried every avenue and no response I am extremely frustrated. I had to call American to cancel directly and they told me that Travelocity would be able to extend my flight for a year due to the COVID-19 and that I just needed to get a hold of them. I realize these are very tough times for everyone and I would really appreciate to at least be acknowledged that someone is looking into this and will get back to me in a timely manner. Instead I just keep getting automated information telling me that I need to speak to an agent whom I can’t reach. It’s funny how then can answer emails texts etc when you want to make a reservation but can’t answer for a cancellation. My husband books a lot through you and I’ve never been so disappointed.
Complete Scam
by pmayland on 2020/05/02 21:17
Worst owner ever. This lady pretended to be so many people it wasn’t even funny. She refused to issue me a refund even though it is literally on her await message if you call them that they honor all of their vendors cancellations. At first she tried to trick he into saying I canceled first, even though President Trump cancelled the airline for March 26th. Lufthansa Airlines told me she was flat out lying and told me to tell her that she should call Travel Control, Travelocity’s Boss, because Lufthansa issued the go ahead for the refund . She called and said I was correct, was going to issue me a refund and hung up on me. This happened twice before I called my credit card company to dispute it or take them to court. Either or I am fine with. I have everything on recording and she willingly knew she was being recorded and lied right to my face. Unfortunately I have to give this heap of junk 1 star or it would get 0. I’m sure the rest of the ratings are all her personalities too.
Wonderful customer support
by FranField on 2019/07/08 00:19
Since booking my trip through Travelocity, I have been impressed and thankful for the ease of comparing options and then keeping the itinerary in one place. However, when an airline cancelled my flight a few hours before I was to be at the airport, I was thrown into a tailspin. I contacted customer support at Travelocity and I was astounded by the help I received from Miji (my apologies for probable misspelling). She worked tirelessly to explore various options with me, stayed an hour beyond the end of her shift, and ultimately got me and my daughter to the airport in the nick of time to catch two flights, flying standby, to the end result of being able to keep our college visit appointments. Thank you!
Great for searching and/or planning a trip but useless for anything else...
by Peppermintpatti942 on 2019/06/22 18:21
Planning and booking a trip was fine but because my son contracted a viral infection 3 days into a 3 week trip and had to make an emergency return flight, the app was useless. Spent the better part of the day-more than 8 hours-on the phone with customer service trying to make arrangements. In the end it cost me an entire day of my time (and stress) and an additional $1000 (on top of the original $1700 for the 1st flight) to bring my son home. When I went back to the app to file a claim with the flight insurance I’d purchased, all of my flight info was gone and couldn’t be retrieved. Thankfully, I’m old school and manually document everything so I’ll be calling the insurance company directly. If that goes smoothly, I’ll raise the stars in this review. But buyer beware: this app needs major improvement!
Great app, even better company
by swimgirl18 on 2018/02/23 14:52
This app is very user friendly and never crashes. The search functions make it a lot easier to find what you&#39;re looking for. I love using the map to find hotels because it&#39;s really easy to filter and manipulate. Travelocity itself is such a great service. It makes it so easy to plan your entire trip and there&#39;s always discounts, especially when you book things together. Their customer service is also incredibly helpful and generous. I had an emergency while abroad and with one phone call they helped me work everything out and get as much of a refund for my flights as I could. I only had to pay a cancellation fee to the airline.
Almost an entirely one stop shop
by Geebs1 on 2019/07/21 23:03
When I’m looking for a travel booking, I want to see all my options. In addition to getting the things done as planned, I want to stack up on rewards and see what payment options will give me the best use of my hard earned dollar. Travelocity is typically my number one resource for that. Where I think they could improve is a comparison tool, kinda like when your shopping for other products online you can choose 2-5 items and select “compare” to then see your top choices lined up side by side. Also, looking at the search results on my tablet looks like trying to watch a scenic view threw a long and short window. It’s just enough to hide everything your looking for in an initial photo.
Poor and inaccurate service
by mitrub on 2019/05/27 02:01
I used app to get help with reservation but they only gave 3 options either you use fb or Twitter to send message or call. Since I don’t have one of those social media accts I called them. Said wait time was 9 mins, after an hour and ticking on my phone call log time a rep answered. I told her my problem, which was Travelocity chrgd my acct but yet said there was a problem and I needed to enter new card info. I told rep my available bal was deducted by Travelocity and yet my trip wasn’t booked. I was told in manner of “its ok the chrg will be refunded and will be put back into my account within 3-5 days. And I explained my concern was my trip and booking it, before the available plane seats were taken, rep said “aha” you’ll have the refund in 3-5 days. Zero care zero Cust service and zero understanding. Been over 10 year customer never had this horrible experience and now my business will go elsewhere.
My Go to for all my trips!
by Bgelzunas on 2020/03/01 23:07
My fiancé and I travel a lot and we’re always looking for the best deals when we travel. I’m such a planner and I like finding the best options to make sure we always have an incredible time. Travelocity is my go to traveling site that I use. The site is easy to use, the prices are always the best, and it makes planning a trip so much less complicated. I just planned my entire honeymoon trip for our upcoming honeymoon in June all booked through Travelocity. I recommend the site to anyone who is looking to travel. I plan on continuing to travel as often as I can. I look forward to the deals I can find from now until the near future!
Horrible customer service
by RS Gawron on 2020/02/22 19:25
Don’t use this service. It’s terrible. The airline changed my flight to an earlier departure time. The connecting flight was not changed resulting in a lay over if more than 8 hours when previously is was about 1 hour. I contacted Travelocity to have my connecting flight changed. I was on the phone with Travelocity for over 30 minutes only to learn that the change would’ve cost me $200 per person. Seeing that the airline changed my flight I thought they might work with me. I was wrong. The Travelocity phone support was clearly outsourced overseas, as the rep definitely had difficulty with English. He essentially quoted airline policy to me and made no effort to advocate for me. The call center will read policy to you, which I can do myself. Travelocity is useless if you have a problem. Understand they will not help you when needed. I will never use them again.
Lost me $145
by Podriad on 2019/06/30 01:53
I will never use Travelocity again. I made a reservation for my fiance and me to stay at a hotel through this site. After he got a few extra days off, we decided to extend our trip. I changed our reservation, and everything was fine. That is until we arrived for check-in. After a long day of driving, we were exhausted and ready for a break. The hotel was unable to find our reservation, and after a 45-minute phone call with Travelocity, we had no reservation. We were 2000 miles from home and didn&#39;t have many options. Luckily the front desk guy (Josh is a lifesaver) got us a booking at a different hotel for the same rate. The biggest issue is Travelocity charged me for the reservation I thought was canceled and is refusing to refund me. So I, a college student without a lot of money, am out $145. If I could give negative stars, I would.
A nightmare
by adshteb on 2019/03/27 19:22
Spent over an hour on the phone with the barely comprehensible India call center because I wanted to use a flight credit to book a new flight. Asked to go from DCA to O’Hare and back, which ended up being too expensive. Decided to switch to Dulles instead of DCA. Finally thought I had flights from/to Dulles. Got an email saying they booked to from/to DALLAS not DULLES. I was perfectly clear with my instructions and repeated myself several times to the India call center. Obviously they don’t know anything about US geography and there’d be no logical reason to use DALLAS airport instead of DCA, which is in Virginia. Three calls and an hour an a half longer on the phone, and after waiting for Travelocity to decide whether THEY WOULD FIX THEIR OWN ERROR WITHOUT CHARGING ME, the snarky and unapologetic supervisor finally got me the correct flights. I’m done with Travelocity. Terrible service.
Do NOT use Travelocity!!!
by Brrmann on 2018/08/20 22:44
My family and I used Travelocity 8/18 to reserve a room while on our way to Florida. Upon “reserving” said room, Travelocity went ahead and immediately charged my account. When we got to the hotel we were informed that there was NO reservation made in my name nor any from Travelocity. The hotel was quickly running out of rooms so we had no choice but to go ahead and book another room and pay a second time. After checking I I phoned the Travelocity hotline and spoke to a complaint taker. The complaint taker listened to what I said then turned around and phoned the hotel to confirm my story. The complaint taker then told me that my story checked out and she would submit my complaint for a refund but this would not take place until Monday. Come Monday I received an email stating the hotel refused to refund my money for canceling the reservation, so it was my loss. I responded to the email and informed Travelocity that there was NO reservation made so NO reservation could be canceled, I simply wanted my money back that Travelocity had charged me. I immediately got an email from Travelocity from a “Do Not Reply” account at Travelocity. Seems as if Travelocity cannot admit their mistake and refuses to reimburse the money they charged me for services NOT provided.
Flights are supported
by Benavidez14 on 2020/02/02 23:57
I was on my way to see my grandson in San Antonio, Texas and being in a small market like Fresno, California I often find myself driving to San Francisco or Los Angeles to get a reasonably priced flight. In fact, this particular visit, I purchased 4 round trip tickets. As we were driving through Los Angeles, we ran into a traffics jam (shocker) due to a major accident. I called Travelocity customer service line and they quickly rebooked all 4 of my tickets for later flights and did not charge me any extra fees. I am forever grateful to Travelocity for accommodating my situation and making my trip to see my grandson absolutely amazing 🙏🏽
Cancellation /refunds
by DMB606 on 2020/03/20 16:24
This agency is awful as far as cancellations and refunds. There is no acknowledgement whether through email or some Type of confirmation. I have been trying to call for three weeks to cancel , I actually spoke to someone three weeks ago and was told To wait because they saw refunds being allowed in the near future. Only problem, you can’t get through on the phone and never mind their social Media chat lines, no one except automated service. And I can’t tell you how many times I tried to fill out the on line forms for refund / cancellations and the itenarary number is the wrong one, you need the airline itenarary number. I spoke to jet blue , American airline and Expedia because of other cancellations and there service and confirmation was excellent. Travelocity , you are not doing a good job at all....worse service ever!!!
It’s very functional and I use it a lot
by Rbose123@$& on 2019/01/15 02:52
4 stars instead of 5 because: Every now and then, it’s $5 more expensive to book through Expedia than through airline website. Also, most hotels, airlines, etc will work with you more easily if you didn’t book through a third party site. My TSA number does not end up on my boarding pass and neither do my frequent flier numbers-I end up booking and then going to the airline to link my TSA and to get the miles to accumulate. That’s annoying. But the deals are good, it simplifies travel planning, and I have used my expedia points recently and it was simple and really knocked the price down on a hotel room in LA.
Did not specify which airport in Istanbul on ticket
by Marsteitieh on 2018/09/18 00:05
I was extremely vulnerable and crying with no help from the Agency that happily took my money. I had no idea nobody in Turkey spoke more than a few words of English, barely even hi or bye I was stranded in the wrong airport because it only said Istanbul Terminal 1 on the reservation. After checking in I was two hours from the airport my flight was leaving from. I stayed on the phone for an hour and a half until I was escalated to a amanger who took another hour to escalate me to another manager who kept me on the phone for 90 min and hung up on me. Eyes swollen and tired I booked a new flight to get home safe. None of this would have happened if the airport was specified, there are three international airports in Istanbul turkey and none of them have a terminal 1 .. maybe people should rely on using their brain and companies can stop automating and programming everything so the world can run as it should with people that care and integrity for their business. These days are long gone- will never book with Travelocity .. my mom Booked with Expedia and they at least credited her half the rebooking fee. That was after trying to get a full refund or a free stand by flight .. all in 20 minutes
Poor customer service
by Abused & neglected on 2019/04/20 16:16
I tried to book a hotel with them, but there was some descriptions missing on what was offered for the price. I decided to call and talk to a representative. It was worthless. They just read from a script and don’t even understand the question that you’re trying to ask them. I asked for a manager and she told me that no one was available. Then she tried to help further by repeating the same thing she already told me. I asked for a manager again and this time she said ok, it will be just a couple minutes while they finish helping someone else. Put me on hold and 5 minutes later she comes back on and continues trying to help me. Hate to think what would have happened if I actually booked something and needed help on an issue. Last time I try them for travel.
So dependable.
by MelERnurse on 2018/05/06 21:22
I’ve used Travelocity for my airline and hotel bookings and I’ve always been satisfied. I had a problem one time (my fault!)with a last minute booking and the costumer service helped me reach the right people. With all the changes and expected fees, i honestly told customer service that it was my fault. I did not pay any charge fees for flight changes. In fact I got a check as a refund since they found a cheaper flight for my last minute booking. I’ve booked hotels internationally and locally and I always get the best deals through this app. Thanks guys!!!
Disappointing Customer Service
by customer15131513 on 2020/03/14 04:03
I am ashamed and disappointed at the technical capabilities of customer service for this company. The representatives, the two times I was able to get put on hold without getting dropped or told to call back later, were both kind and doing their best. However, both times, while we were in the middle of processing my refund, their system went down, forcing the transaction to remain incomplete. At this point, just shut down for half a day, fix your system to be able to accept all the calls you are getting, and then go back online. Everyone understands wait times, but dropped calls and the entire system shutting down when you’ve been working with a representative for two hours is ridiculous.
Not as good purchasing directly from Airlines
by Martin_SFO on 2020/03/14 12:18
These extraordinary times during the corona virus outbreak however I faced similar problems during weather events as well which have exposed Travelocity as a really poorly managed company during times of crisis. For the past three days I have tried to change my return flight home. Neither the app or the website allow me to make the change online and I can’t get through to an agent after placing at least 30 calls. Meanwhile my friends who booked directly with United were able to get through and change their flight with little trouble on the website. Moving forward I will book directly with the airline as much as possible.
My go to app for travel but....
by Kathikatty on 2018/10/13 16:01
I normally book my trips through this app. I do some price comparisons here and there but largely use this app. We stayed at a hotel recently and I e searched everywhere to write a review but can’t find it anywhere. I had to dig through emails to find my old itinerary to even get the info pulled back up as apparently you can’t look at past trips. Not even those that were a week ago. So even after looking up the itinerary I still couldn’t find a way to leave a review. So my suggestions to improve: have past trips posted or at least able to be found for x number of weeks. And make it easier to write reviews!!!!
Omg
by sprinkler actor on 2018/09/08 21:09
Went online to book a getaway vacation I saw this vacation special hotel and airline to Saint Thomas so I went online to book suggested going to the app and getting a 15% discount so I did open vacation did not see a discount so I call after 30 minutes of being Whole day eventually came back to the phone gave me a 15% discount on the hotel we confirm all the reservation when I received my itinerary I had no flight to st Thomas you have to Swim there apparently so I called them and they said that I had to get a hold of the airline and give them all the information that I’ve given them to confirm my flight into St. Thomas even though I had an outgoing flight to St. Thomas one of the most ridiculous thing I’ve ever went through to get a three day weekend I will never ever use these folks yet
Worst customer service EVER!
by garrettkelcyroom on 2020/03/08 22:13
I will never, EVER use Travelocity again for booking a trip. I waited on hold for 2 hours to finally speak to customer service. When she finally answered it sounded like a party in the background and I could hardly hear her talking. She also sounded like she had no idea what was going on. While on hold for 2 hours I tried using the Facebook messenger that claims you can speak with an agent, I got a message back saying an agent would contact me shortly and that NEVER happened, I never heard from anyone. The whole issue to begin with is the activities I booked through Travelocity for whole on vacation were put in on the wrong dates, not the dates I had chosen and she then tried to tell me I would be charged a change fee...would not ever recommend using this site!
DON’T TRUST THEIR INSURANCE
by ericdblackburn on 2020/05/27 22:13
Bought plane tickets prior to Covid-19, purchased their insurance through AIG just in case, when the closures and shelter orders started happening we cancelled our tickets, this was a vacation, no reason to sit in a hotel room only to be quarantined on our return, when I filed the claim I was informed their policy had conveniently changed, I’ve spent the last 3 months going back and fourth trying to get this claim approved, no luck, they ask the same questions over and over, request the same documents over and over, almost as if they are stalling. Bottom line Travelocity and AIG enjoy the money - because I will NEVER use your services EVER again. You should be ashamed of yourselves for the way you’ve conducted business during this time. I put one star, but you deserve zero stars.
Everything was perfect
by EL-81 on 2019/12/26 06:06
I used Travelocity for the first time to book my family Disney vacation for Christmas this year. Everything that i viewed was easy to Understand and they broke down the prices so that it kept me with in my budget. Booking my flight, hotel, rent a car and Disney tickets were a breeze, And when we arrived in Florida to begin our very fun vacation! everything was in order and ready as explained in my itinerary. I will definitely use Travelocity again to book my next vacation and business trips.
SAVE UR $!!
by xmfel on 2019/06/04 02:30
Customer service is a joke. I paid for the top tier insurance package. They issued a warning about Americans traveling to DR. I tried to cancel and they refused to refund me!! What was the point of the trip insurance? Also. The customer service reps must have a script of 5 different things to say. I was on hold for 3 hours while they attempted to find a corporate manager—whom I never ended up speaking too because I kept getting disconnected. These among many other things are the reasons I’ll never ever use this app or site for anything ever again. Needless to say, I’ll be spending 5 days of “vacation” constantly worry about my safety because several Americans have been killed in DR Over the last month or so!!! that’s a great way to spend a very expensive vacation.. 0 out of 5 stars, I gotta go
No vacation,
by Amanda Mueller on 2020/01/24 15:59
I downloaded the app to book our vacation, I could not complete the checkout because of a authorization needed from our bank. Multiple pending charges were made from travelocity with no vacation. Dealt with customer service for 2 hours, 4 phone calls made to our bank. Still no vacation booked. And now our prices are not guaranteed nor our flights. They want us to book flights from a separate seller. They are basically saying they needed to make sure our money was worthy but they didn’t do their end and let us know their website was booking worthy. Save the hassle, go through someone else! Why go through making a vacation website package deal without the vacation?????? This does not have any logic behind it
Very let down
by pityful experience on 2019/04/19 20:34
We booked a hotel through Travelocity and when we arrived at our hotel only to find that there was no booking. Nope .. Travelocity let us down. We were fortunate enough to have had one more room available in Naples for Easter weekend. It took us almost a half an hour to figure out what to do and finally book that room... going back and forth with the front desk and Travelocity’s customer service who then had to talk to the front desk checkin... tremendously frustrating and embarrassing. Customer service is really going down the tube. Yelp buries good reviews unless the company pays for them.. and I am sure this review will be buried because it tells the truth... just call the hotel directly and save yourself a lot of frustration and unnecessary up charges. Happy Easter.
Nightmare Customer Service
by pootyjane on 2018/07/22 23:29
On Monday July 9, 2018 my friend &amp; I were to travel from Minneapolis Mn to Zurich by way of Philadelphia. Our flight from Minneapolis was rescheduled without Travelocity informing us of an earlier flight time. I called &amp; the girl I spoke with assured us it was rescheduled but when we went to the American Airlines desk it was totally messed up. No flight for my friend &amp; no return flight for myself. So we called Travelocity again &amp; after 5 hours on the phone they did nothing. An American Airlines rep was finally able to reschedule us for the next day &amp; American Airlines paid for our hotel stay in Minneapolis that night. American Airlines said we had to talk to Travelocity before they could reschedule but I still don’t understand this. At any rate I will never never use Travelocity again!!!
Travelocity is my friend
by HLHButtercup on 2017/10/06 20:17
I have used Travelocity for so many years I really don’t remember. I have always gotten the best deals on cruises and airfare. I don’t use them for hotels though as I find those on my own. I have had to call for cancellations itinerary changes or just I changed my mind. And tho the phone calls can be a pain ... as in it’s hard to reach a real person... once you do they are always helpful and great. I will continue to use Travelocity for as long as I travel. And I travel far and wide often
Charged me for flights they said wasn’t available
by groundpigs on 2019/08/26 04:29
I went into the app and tried booking a flight and at the end it would say flight no longer available. So I hit the go back and try again thing and after 6 attempts I finally went to my computer and used a different site to book the flight. I went onto my banking app to find I was charged for the six flights that were not available for a total of over $1,300 I called them and they said they could only see the flight I booked through Expedia and the money was probably on hold and would be returned I’m 3 to 4 business days. So they can take the money instantly but not return it for 3 to 4 business days?? I never received any emails or texts saying anything about the charges and the app doesn’t show anything either. Only record is my bank account showing all these charges through Travelocity. Deleting the app after I go by the bank and dispute the charges as I can not trust 3to 4 business day I was told By someone that couldn’t even find where the charges were and why. Be careful with this app or you could get hurt.
Jody N.
by Jodynelligan on 2018/04/03 17:54
Stayed at bikini beach resort, Panama City beach Florida. Travelocity falsely represented this resort and what it offered. I pick this resort based on what was offered and it having close access to the beach. The room was dirty. We had no running water. It was outdated. No internet access. No balcony. No pots/pans in the kitchen that was supposed to be fully stocked of utensils etc. there were a few forks. 2 plastic bowls and plates. The shower rained all over the bathroom. Construction on the hotel all over. No gripes on stairs my daughter fell down them and injured her hand. The showers by pool didn’t work. The room dafr had a broken off key in it. Parking was at your own risk if you could find it. My kid was offered drugs by another patron of the hotel. Do not stay here. 783. For 4 days was a waste of money. AND you have to rent your beach chair.
This is about the app itself.
by ferret968745 on 2020/02/16 01:38
While I thoroughly enjoyed my experience with Travelocity on the internet, the app could use a little work. First of all I noticed the app doesn’t offer a full vacation(airfares, hotels, and rental cars). Secondly If you book activities to do while you’re on vacation, in order print your vouchers you need to go back to the internet. You have to so because there’s no tab in the app that offers you to print them out. Overall I really enjoyed my experience with Travelocity. I was just hoping that with a little bit of feedback, they could make it even better.
Support
by Moneymaker0211 on 2019/06/19 15:47
Your support team doesn’t actually know how do use the app or can’t answer questions. They take way too long when someone’s on holiday to get back to you and by the time you get your answer that time has passed for you to take advantage of any tours. People that man the phones are not from the United States and read scripts. You need to do something about your customer support. You have way too much competition to be handling your business this way. I’m absolutely disgusted and disappointed since I’ve used Travelocity for two hours almost exclusively and can’t get help using the app we’re getting help with customer service on particular tours and answering questions are not listed in your descriptions.
HORRIBLE Customer Service! DO NOT USE
by Katiekatiekatiekatiekatiekatie on 2018/07/19 15:19
This has been by far the worst experience I have ever had dealing with any company. Completely incompetent customer service when I needed a simple cancellation due to an emergency medical situation. All they had to do was cancel a current flight and book a different one. They booked the additional flight without cancelling the original flight. With over 3 hours on the phone and they still can’t figure this out. This particular agent also told me she wasn’t experienced. Very difficult to even understand all of their accents, as I spoke with four different people during this interaction. I cannot even begin to describe how frustrating and completing ignorant this entire staff is.
Horrible customer service
by Macgyver8 on 2020/05/21 13:13
I loved this app until I tried to use a flight credit. The only option to use it is to call. I thought I had successfully booked my flight until I got an email from Delta saying my flights were cancelled because Travelocity didn’t issue ticket numbers. A very long story short, I’ve spent over 8 hours on hold between Travelocity and Delta, each saying the problem is on the other persons end. 4 days and still no tickets for the flight I had supposedly booked. It would also help if customer service was in a US-based facility where supervisors are on hand to help resolve issues, not residences in the Philippines where you can hear dogs barking and roosters crowing.
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App name
Travelocity Hotels & Flights
Description
Free cancellation on most hotels. Because flexibility matters. TRAVELOCITY APP FEATURES: HOTELS - Last minute hotel bookings welcome & free cancellation available! - Pay when you book or when you arrive at the hotel. - Find hotels, motels, and inns around you on an easy-to-use map view. - Review descriptions, photos, user ratings, and amenities from verified hotel guests. - Securely store your payment details for faster, easier, and safe bookings. FLIGHTS - Search and book round trip or one-way flights. - Sort flights by price, time, or duration from any airline. - Enter a departure date and destination, and your trip-ready. ACTIVITIES - Attraction tickets without the lines. - Book local tours. - Airport shuttles & more MY TRIPS - Share your travel plans with friends and family via Travelocity's itinerary sharing feature! - View your record locator, gate information, and upcoming trip details on the go. - Plan your own vacation packages with activities, hotels, cars, and more. MANAGE - Connect with a Customer 1st Guarantee specialist, directly through the app via Twitter or Facebook! - Sign in through Facebook, and use the same account across all devices. - Use the booking tracker to see your past, current and future bookings, even when you’re offline. Travelocity gets you to your next destination cheaper than other apps thanks to the Travelocity Price Guarantee. *MOB15 coupon code Terms & Conditions Subject to the restrictions set out in these terms and conditions, the 15% promotion code may be applied to a qualifying stand-alone hotel (not a hotel booking in combination with any other product such as flight + hotel, or flight + hotel + car) booked on a mobile device or the Travelocity app by December 31, 2020, for 1 or more nights for travel by December 31, 2021. Qualifying bookings instantly receive 15% off at check-out through the use of the promotion code. Customers are limited to one redemption of this promotion code and up to a maximum savings of $150 per booking. After the booking, this promo code will not be able to be used again, even if the booking is cancelled. Exclusions may apply and most major hotel chains are excluded. The promotion code cannot be redeemed against taxes, supplier fees, cancellation or change fees/penalties, administrative fees or other miscellaneous charges, which are the sole responsibility of the customer. Discounts are not redeemable for cash for any reason. Promotion codes are non-transferable, not for resale, and cannot be combined with other offers or used for any booking previously made. Any attempt at fraud will be prosecuted to the fullest extent of the law. Void where prohibited, taxed or restricted by law. Travelocity reserves the right to change or limit the promotion in its sole discretion. Usual booking terms and conditions apply (see https://www.travelocity.com/p/info-other/legal.htm) and all bookings are subject to availability. The Travelocity app uses information for analytics, personalization, and advertising. By using our app, you agree to our privacy and cookies policies.
Easy, love it
by kohiho on 2020/05/30 06:36
Easy fast informative
James Balistreri
by lasagna#1 on 2020/05/28 22:52
The best service easy to navigate have had for years thank you
Impossible to contact
by Yarni72 on 2020/05/27 22:48
Booked a trip. Received notice that the airline changed a flight that would have resulted in a missed connection. Tried to change via travelocity. Nope. Airline. Nope. Tried chatting and calling travelocity. After talking to 3 different people over the course of 3 hours, I was told the problem was fixed and that we would be booked on a flight we could actually take. Supposedly it would take 72 hours for email confirmation. 72 hours have passed. Nada. Travelocity blows. We will use a REAL travel agent in the future. Guarantee we won’t wait 3 hours before talking with someone who actually has a clue.
DON’T TRUST THEIR INSURANCE
by ericdblackburn on 2020/05/27 22:13
Bought plane tickets prior to Covid-19, purchased their insurance through AIG just in case, when the closures and shelter orders started happening we cancelled our tickets, this was a vacation, no reason to sit in a hotel room only to be quarantined on our return, when I filed the claim I was informed their policy had conveniently changed, I’ve spent the last 3 months going back and fourth trying to get this claim approved, no luck, they ask the same questions over and over, request the same documents over and over, almost as if they are stalling. Bottom line Travelocity and AIG enjoy the money - because I will NEVER use your services EVER again. You should be ashamed of yourselves for the way you’ve conducted business during this time. I put one star, but you deserve zero stars.
Application
by last time in on 2020/05/27 19:40
The application worked well in coordinating the trip and payment process but seems to have difficulty with cancellations by hotel. I wasn’t able to review the refund process through the app. I don’t want to make any assumptions about the circumstances causing this poor performance. It happened to me.
Succulents and a rose bush and a tree
by myreviewLG1953 on 2020/05/25 18:37
This AP has been amazing and followed approximately 97% of the correct naming of every photo I’ve taken in two weeks time based on my research in my library. I still am not sure about my tree. Thanks for this quick reference confirmation and care of all we have in our garden.
Bad costumer service get your travel plans from somewhere else
by Sydnie who on 2020/05/25 15:11
Went with travelocity twice and both times I got screwed. From the first person I talked to to their manager there answer to everything even compensation for their mess up is sorry can’t help you
Terrible
by krursvgairnbaaa126448 on 2020/05/21 21:50
Rip off. Can’t handle their customer service and aren’t giving refunds on cancelled flights.
Horrible Covid response
by Acearb on 2020/05/21 17:12
They stole my hotel money in the middle of an pandemic. Please don’t let this happen to you. STAY AWAY!
Horrible
by Just too slow on 2020/05/21 15:10
I want a phone number to call to book a flight but it’s like Fort Knox can’t get one.
Horrible customer service
by Macgyver8 on 2020/05/21 13:13
I loved this app until I tried to use a flight credit. The only option to use it is to call. I thought I had successfully booked my flight until I got an email from Delta saying my flights were cancelled because Travelocity didn’t issue ticket numbers. A very long story short, I’ve spent over 8 hours on hold between Travelocity and Delta, each saying the problem is on the other persons end. 4 days and still no tickets for the flight I had supposedly booked. It would also help if customer service was in a US-based facility where supervisors are on hand to help resolve issues, not residences in the Philippines where you can hear dogs barking and roosters crowing.
Never again
by hdhdhd eidska on 2020/05/20 15:10
Response to the covid 19 was horrible. I purchased travel insurance and our cruise was set for May. Obviously, I wanted to keep my family safe to include 2 small children from being stranded on the ship and risk the spread of covid 19. Called Travelocity in the beginning of April to cancel our cruise and was told that the travelers insurance I purchased ($196 per person) did the cover the coronavirus and could not cancel our trip. I was told by Travelocity that if they cancel our trip I will be out $1000 or more. Our total for the trip was $2800. They lack common sense and appeared to be more worried about money then customer service. We will no longer use Travelocity.
Terrible company.
by dont care aa on 2020/05/19 20:15
Coronavirus canceled work travel. Somehow I was refunded for the first half of my trip but only offered a coupon for the second half at the same exact hotel for a hotel that I will never stay at ever again. Try to explain that in an expense report. THIS MAKES IT EASY FOR ME TO NEVER USE TRAVELOCITY EVER AGAIN. They STEAL from you in times of crisis.
You will get ripped off
by Megabeau on 2020/05/18 16:11
Thanks to the COVID-19 Travelocity has found ways to rip me off for thousands of dollars. They caused a cancellation of my flight, which would have been cancelled anyway because international travel had been stopped, the problem is that I can’t get a refund from the airline because of Travelocity’s actions.
Will not refund
by Medghjvgh on 2020/05/14 17:25
Even thou my flight was cancelled they refuse to refund my money
Customer service
by ckristie on 2020/05/13 01:12
Couldn’t stop getting put on hold when I had to cancel my flight. I am on hold right now for 3 hrs. Quick to take my money not quick to offer assistance when needed.Don’t go through travelocity during this pandemic they are useless. You are just passed off to bots.
Advertising false
by QT.Nguyen on 2020/05/09 14:40
Told that I would get 25 off first in app purchase. Not true
Will never use this travel site again
by gal3636 on 2020/05/06 13:48
Completely discussed with travelocity. Our trip for may was cancelled due to the travel ban during the corona virus. I was informed that my vacation protection waiver I purchased will not be refunded. It was not my choice to cancel our vacation and during this epidemic all Money should be returned to the customers. The vacation waiver did nothing to help me cancel my hotel or flight because it was more that 72 hrs before our scheduled trip. I had to contact spirit airlines and fight with them to get my funds returned. It is sad that this company is taking advantage of its customers during this situation at hand.
Bad service
by pissedd off on 2020/05/06 10:57
Travelocity should automatically go after refund money from airlines when airlines cancel flights,not have 10s of thousands of people trying to call.great service taking money,step up and get are money back
Never again
by Dsdeaville on 2020/05/05 09:12
Worst service I’ve ever encountered
Complete Scam
by pmayland on 2020/05/02 21:17
Worst owner ever. This lady pretended to be so many people it wasn’t even funny. She refused to issue me a refund even though it is literally on her await message if you call them that they honor all of their vendors cancellations. At first she tried to trick he into saying I canceled first, even though President Trump cancelled the airline for March 26th. Lufthansa Airlines told me she was flat out lying and told me to tell her that she should call Travel Control, Travelocity’s Boss, because Lufthansa issued the go ahead for the refund . She called and said I was correct, was going to issue me a refund and hung up on me. This happened twice before I called my credit card company to dispute it or take them to court. Either or I am fine with. I have everything on recording and she willingly knew she was being recorded and lied right to my face. Unfortunately I have to give this heap of junk 1 star or it would get 0. I’m sure the rest of the ratings are all her personalities too.
Great Deals
by adweaver13 on 2020/04/29 14:15
I’m one of those people that when looking for hotels I go on the multiple platforms to find the best deal. I will say this platform I’ve found the most deals. I do also like the fact they have a rewards program. My husband and I go out of town often and we have stayed at different hotels. Building up rewards points is a way of life now and helps out in the long run!
Poor customer service
by ulittlenono on 2020/04/23 19:34
Can&#39;t talk to a person trying to figure out options with no help. Will never use this site again.
Dear Traveler
by 7reddog88 on 2020/04/20 13:15
Dear Traveler, This is an update regarding your Price Match Promise purchase for your upcoming flight. Due to the high volume of travel disruptions as a result of COVID-19, your flight is no longer eligible for a Price Match Promise payment. So you don’t stick to your word once things get tough and and it’s not convenient for the company. Absolutely will never do business with Travelocity again. I wish there was a zero star option
No customer service
by fristrsted on 2020/04/19 12:15
: I wish I could get some customer service from Travelocity now. I’ve been a member for over 15 years. I have three flight tickets in Europe that I paid for through Travelocity. I need to cancel all three because the conferences I was attending in Europe have been cancelled. I tried canceling them my Travelocity app and couldn’t do it. Two of these trips I actually purchased travel insurance through you so I called the number provided. But they couldn’t help me until the flights were actually cancelled. Then I would have to submit claims for each one. What good is there in purchasing this travel insurance when you have to take all these steps to cancel and get refund. Others seem to be able to cancel trips with no problems since the Corona virus has caused cancellations for most events through the summer. Usually it is easy to do my bookings through Travelocity but these cancellation procedures are extremely frustrating. In the past, Travelocity has been able to contact me if they needed to reschedule one of my flights. Why can’t Travelocity help with these cancellation requests I have now?
Cancellation
by Never is the dark on 2020/04/18 22:19
I have been trying to get a hold of Travelocity since March 12th about cancelling a flight that was supposed to take place on March 14th. Because I have tried every avenue and no response I am extremely frustrated. I had to call American to cancel directly and they told me that Travelocity would be able to extend my flight for a year due to the COVID-19 and that I just needed to get a hold of them. I realize these are very tough times for everyone and I would really appreciate to at least be acknowledged that someone is looking into this and will get back to me in a timely manner. Instead I just keep getting automated information telling me that I need to speak to an agent whom I can’t reach. It’s funny how then can answer emails texts etc when you want to make a reservation but can’t answer for a cancellation. My husband books a lot through you and I’ve never been so disappointed.
Canceled Covid 19 for May 4-5 delta flight and was never credited
by ken359 on 2020/04/17 23:03
I canceled because the event I was going to was canceled because of Clovis 19 and I put the reason on my cancellation which said it would credit my flights and they never did. Won’t use Travelocity for flights in the future.
Flight cancelled
by Mime52 on 2020/04/17 18:37
Due to covid 19 had a flight scheduled to go home. A couple of days before my flight. Was to get a refund or towards next flight. Haven’t heard back from Travelocity. Have to make another flight and pay out of my own pocket and find my own way home. I used Travelocity long time ago and it worked out. Not giving up. Disappointed.
Unresponsive, automated responses
by midcalassoc on 2020/04/15 23:55
No responses with pertinent information Nothing.
Trip to New York
by Bonnie Vil. on 2020/04/14 23:54
For over a month I haven’t been able to reach Travelocity regarding the cancellation of my trip to New York. One airline offered a travel voucher, but haven’t heard from Alaskan Airlines. Hotel actually closed the day before my trip. Step up Travelocity or I won’t be using you in the future.
Cannot get in touch with you for cancellation nor refund.
by KrLoPe on 2020/04/14 22:46
Cannot get in touch with you for cancellation nor refund.
Cost of App
by psdiddy on 2020/04/14 17:51
How much does this app cost?
Covid Refund Policy
by RussinMadison on 2020/04/14 17:31
I just received word that the Airlines have begun to cancel the flights I have for 40+ members of my family to go to Europe this summer. Travelocity said they would give me a credit and not a refund. This was a once in a lifetime trip that cannot be rescheduled. Refunds must be made.
HORRIBLE
by Dorendalkelley on 2020/04/14 11:54
I was scheduled to travel 4 weeks ago but then the COVID19 hit. I have not been able to get through, hours and hours on hold for weeks! I have an email that says I have a “credit” and I can rebook or change my reservation but when I go to the App and pick new dates for my trip it asks for my credit card again, it won’t show or recognize I have a credit!! I have emailed them, I have tried their virtual help and have received NO HELP! Do NOT use Travelocity, it’s better to go directly to the Airlines!!
Impossible app to use
by 70 man on 2020/04/13 14:06
I’ve downloaded this app and find it impossible to navigate. I use different apps all the time with no problems, I’ve spoken to friends who say they’ve just given up on this app !!!
Mr Richard Washington
by alpha21011 on 2020/04/12 21:16
I love travelocity but the price of 2 adult tickets to Cabo is just insane. My girlfriend has a time share there and with those exorbitant prices makes it very difficult to go there. Help!!!!!!!!!!
Cancelled Trips
by fig29697 on 2020/04/12 17:41
Never have had such a hard time trying to get help with anything in my life. I know the Covid situation is not normal but if can’t handle the call loads when bad things happen then you shouldn’t be in the travel business. Just had my Vegas trip cancelled, terrible support, and we still have a European cruise at the end of May that has been cancelled but I expect no different from Travelocity than has been the norm for the past month. Horrible customer service. We booked the air fare and hotel rooms through you guys. Probably will be the last time. Got nothing from you for the hours on the phone. Thanks for nothing.
COVID
by why youbasking a nickname on 2020/04/12 15:36
At the start of Covid quarantine, I repeatedly tried to reach customer service to request assistance on my hotel stay. Not only did I not hear from anyone, I was charged the room for 1 night. How would we know there was quarantine started that night.
Flight cancel issue
by lewq on 2020/04/10 19:41
Travelocity has sent me several texts/emails telling me I must respond to JetBlue’s change in my flight details. However, it does not allow me to respond and I’ve never received a single response to any message I’ve sent them and there is no way to get either a live person even a bot to help me. I will never use this app again
Worst company ever
by ajsmom0308 on 2020/04/10 16:18
Literally my flight was canceled and I was never notified. Now I’m stuck in the airport!!!!!
Cannot use credit
by MGDRRR on 2020/04/09 18:41
Cannot use current credit from previous cancellation so cannot book same flight, different date.
from a customer view Don’t trust the website with your money they don’t refund
by jose1740690 on 2020/04/06 05:53
there’s no customer service representative from America
Lack of response
by Mnz-5 on 2020/04/05 14:55
I’ve tried multiple time to reach u about 5 upcoming itineraries and all I get is 2-3 hold times then my call gets disconnected without resolution. Very disappointed to say the least .
Cancellation not waved
by Olola on 2020/04/03 22:42
My Hotel in Italy was cancelled because of Covi 19 outbreak we could not go for the wedding This agency still charge cancellation fee I think this is ridiculous. I need my money back
Not answering calls or giving refunds during COVID19
by elypete on 2020/04/03 01:56
I have tried calling Travelocity countless times in the last 2 weeks and have been HUNG UP ON after waiting for 2 hours on the phone. I am waiting for many many refunds due to COVID 19 and I cannot contact anyone or leave a message/ email.
No response
by Jute evenly on 2020/04/03 01:53
In a time of need during this devastating time and last minute reservations needed, there is no one within the Travelocity group to answer. I’ve tried Facebook, Blogs, Travelocity chat for customer service, nothing..... Very disappointing.
Hidden charges!!
by hidden charge hater on 2020/04/02 20:42
This is a scam - Don’t use this site!!!
Very poor customer service
by Brian Man77 on 2020/04/02 14:07
Terrible the way they are handling our Italy trip and not allowing us to cancel and refund. We’ve tried to get any sort of correspondence for over 2 weeks and nothing from Travelocity. Absolutely pathetic
Trip insurance is a scam
by Nickname I don't care on 2020/04/01 04:29
I bought trip insurance now that I am trying to redeem it they will not answer the phone, chat online or contact me. I can not get a refund.
The best
by SpencerJess on 2020/03/31 00:40
I’ve used many travel apps and I cannot express enough how much I enjoy Travelocity. Easy to book, honest company, always available for questions or concerns and easy to cancel hotels and flights. I look so forward to traveling again and using Travelocity. Thank you to everyone who works for this company and your hard work. Thank you to corporate for making it easy and joyful.
Never again
by jllefevre on 2020/03/30 18:38
Well not only before this whole coronavirus episode, someone was able to use my Travelocity account to book their own vacation... which they went on. Now my vacation just so happens to have been booked during this coronavirus epidemic. I’ve called at least 20x trying to cancel and get refunded. I’ve been transferred to Expedia from a Travelocity representative. I’ve remained on hold patiently for hours. Now today 3/30/20 my flight which I was told I did cancel I’m still receiving updates for, so apparently it was never cancelled. Today on 3/30/20 I’ve yet to be refunded for a cruise I cancelled on 3/12/20. As I end, I now have to again call a customer rep from Travelocity to inquire yet again about cancelations and refunds. Will never travel using Travelocity again, this was a huge learning experience. Also luckily the great state of Massachusetts has our local news looking into websites like yours trying to scam people out of the refunds for cancelled vacations over this coronavirus epidemic.
GOD AWFUL!!!!!
by Very Sad Pat on 2020/03/30 16:14
They should give us a zero star option!!! Never in my wildest dream did I expect that a well established company like Travelocity would CRASH and burnat a time when thousands of their customers are left in an AWFUL situation. It’s time for our US companies to bring their call centers back to the USA.
Corona Travels
by BrianP318 on 2020/03/29 13:35
Had $2,000 worth of flights (2 tickets) from ORD to RSW. With all the beaches, restaurants and “Stay Home orders”, we were in need of cancelling our trip. I tried calling Travelocity everyday for a week and a half as our trip approached in an attempt to cancel our tickets. There phone systems said they were down and unable to take the call and to fill out the cancellation request form and that we would receive a confirmation email with information stating if we got a refund or credit from American Airlines. As time passed, I never heard anything. On three occasions, their phones didn’t say they were down but had “over 2 hours” hold time. I wanted to ask someone if the cancellation was being processed as it needed to be done prior to the departing flight. I held on hold for a combined total of 3hrs and 14min. All three times, the call just dropped me from it (not a reception issue) and i never heard from Travelocity. Not by phone or email. My flights were never handled. I ended up holding for over an hour to speak to the airline directly and handled it myself.
Tina Clark
by Tina/Lisa C on 2020/03/28 04:03
I’ve tried to cancel my reservation by calling, texting, filling out forms with no prevail! I’ve done all they’ve asked and I haven’t received a call back, a text OR a cancellation! I’ve gotten nothing but the run around! The cancellation is a result of the corona virus ( I am unable to travel ) boarders closed. As well as being compromised I couldn’t even if they open!! Do not go through this site, I’ve used others and had no problems. You would be lucky to get a live person on the line to even attempt! The so called prompt forms are a joke sending you back to the beginning over and over! I am very disappointed with Travelocity and would give 0 stars if I could!!!!
Wonderful
by Carl318 on 2020/03/26 05:26
If amazing was a Company it would be Travelocity!!!
Hold for 2 hours and I was hung up on
by neverusetravrlocity on 2020/03/25 16:40
Never booking again with Travelocity, been using them for 2 years and after 2 hours on hold I was hung up on and did not get to speak to anyone.
Bad service
by mirnarn1 on 2020/03/25 16:36
I made travel arrangements that could not be kept due to the travel limitations set by my state as well as the World Health Organization yet Travelocity said I could not have a refund. They disregarded what is going on around the world with the Covid Virus. The customer service is lacking with Travelocity, I could not speak to anyone after several calls and being kept on hold, and when I finally did she basically had nothing to say except “you will not get refund!” Completely bad business considering that we are told by airlines and our president not to travel due to this virus and Travelocity doesn’t seem to care about our safety. They just want to keep our money. I will never do business with Travelocity and I will advise everyone I know. When business is back as usual Travelocity customers that have been taken advantage of and disregarded will have opportunities to take their business elsewhere. I had reached out to my airline and my resort and they said no problem to reschedule or cancel without any penalty realizing it was all due to the Covid19 virus but Travelocity didn’t care!!
Elpsipes
by elpsipes on 2020/03/24 12:10
I give Travelocity and it’s staff credit where it’s do. During this crisis, I did experience long wait times trying to call to get my travel changed. I experienced a lot of anxiety fearing I was going to lose out on my hard earned money. But at the end of the long wait I spoke with a customer rep who helped me change my travel plans and who was genuinely concerned with my needs. She calmed my anxiety. I also received various follow up emails and messages from the app as well.
Excellent!!!
by Mirian📖 on 2020/03/24 06:08
I always use my travel Agency but one Of my friends Told me about this app Omg I love it is very efficient they update your travel Itinerary if any changes ocurre. Thank for your hard work 😊
What is wrong with your app?
by austinrunnerstephanie on 2020/03/24 05:03
There are no trips in my profile, and when I enter the itinerary number nothing comes up. And yet I have a trip purchased and have text and email from Travelocity with itinerary number. Now Travelocity is texting me, referencing the itinerary number and instructing me that I must log in and accept changes made to my itinerary by the airline. Feels like a prank. Lame, Travelocity!
No help
by Librarian1 on 2020/03/22 14:03
I know they are overwhelmed, but after two weeks of trying to contact, we still have no help and stand to lose close to $5,000.
Terrible service
by Jaw621 on 2020/03/21 21:55
I understand with the climate of today, it cannot be expected to be business as usual. With that in mind, I have been on a trip in Australia and with the airlines starting to shut down and government now issuing a warning for travelers to return home, I have been trying to contact Travelocity to change my flight home. No luck on phone or through on line chat, even though trying for the last several days. Airline won&#39;t let you modify ticket if you bought thru a 3rd party such as Travelocity - says they (Travelocity) have to change it but you can&#39;t get through to Travelocity to do that. On Friday (3 days ago) I received notice my return flight was cancelled. No word from Travelocity and still Couldn&#39;t get through via telephone or online. Ended up going through a booking a return flight on Expedia - waiting at airport now. One leg of the new flight was cancelled and within a couple of hours Expedia sent me an email with a rebooked flight leg. Let this serve as a lesson - I will NEVER use Travelocity again.
No help
by buddy ghgf fun on 2020/03/21 21:06
I have been calling for days. My flights to LasVegas need to be canceled and there is no phone help at all. I was on hold for two and a half hours then the system hung up on me.
Disgusted with the service
by travellearned on 2020/03/21 13:49
I took screenshots of my communication with what ever robot , had travel insurance &amp; my trip was 3/20 ( on chat &amp; cell for hours :( ) I used this forum properly and given the runaround . Screenshots kept from all - deleting this app &amp; will never use Travelocity again . From finding out that this happens a lot ! Enjoy my money during this Corona garbage . Yup , I’m disgusted. Never again ! Good for me !
DO NOT BOOK WITH THEM! AT ALL COST
by Herreraman on 2020/03/21 13:39
Look at their Tweeter Help team for examples. They are a middle man and are overwhelmed! Use Expedia! Not only did they fail to let us know our flight into the country was cancelled but then the app went around in circles. Finally telling me to call customer care. On hold for 20mins and then got “Rick Rolled” by their on hold music. Not kidding.
Lu Ann
by On the go--Lu on 2020/03/20 21:10
It’s my go to travel app! Travelocity Compass is my favorite.
Cancellation /refunds
by DMB606 on 2020/03/20 16:24
This agency is awful as far as cancellations and refunds. There is no acknowledgement whether through email or some Type of confirmation. I have been trying to call for three weeks to cancel , I actually spoke to someone three weeks ago and was told To wait because they saw refunds being allowed in the near future. Only problem, you can’t get through on the phone and never mind their social Media chat lines, no one except automated service. And I can’t tell you how many times I tried to fill out the on line forms for refund / cancellations and the itenarary number is the wrong one, you need the airline itenarary number. I spoke to jet blue , American airline and Expedia because of other cancellations and there service and confirmation was excellent. Travelocity , you are not doing a good job at all....worse service ever!!!
Website is non-functional
by Lordlochwood on 2020/03/20 15:56
Sure, they will gladly let you make reservations and immediately take your money online! Just don’t try to cancel a reservation... For two weeks I have been logging in and trying to cancel a booking, and after answering, or punching all the right buttons, correctly, all I get it ‘Sorry, try back later.’ We should I have to talk to someone to cancel but not for a reservation? Recommend everyone find a different website to make travel reservations from now on
Seriously concerned
by Minnesota travelerlisa on 2020/03/19 20:03
I have been trying to cancel for 2 weeks. I finally got through on Monday only to be told to call back Thursday. I told him I was concerned because their phones hadn’t worked in days. He assured me that they had the problem worked out. I called Thursday and once again technical difficulties and disconnected. I have tried to be kind and patient but I have received nothing from Travelocity. I won’t be using them again.
Flight cancellations
by Araratdon on 2020/03/19 16:54
Very difficult to cancel flights. Hard to navigate. Keep getting messages it is not working. Probably due to high volume of Covid-19 confusion, but still???
Do not book through them!
by cvbnghjk on 2020/03/19 10:16
They have been no help what so ever- trying to cancel our trip to Aruba, less than a week out!! They don’t answer your calls or emails. I have been calling daily and wait on hold for hours just to have the calls dropped. I have called all hours trying to get through to someone. They recommend twitter and messenger of other forms of communication and I tried all, with NO RESPONSE! Travelocity should be ashamed of how their handling everyone’s trips being canceled due to Covid 19. This is not ok and I WILL be filing a complaint with BBB and others!!!!!
Customer service
by wap70 on 2020/03/19 02:03
Absolutely horrible! I’ve been trying to contact for a week through several avenues. Still no luck or success!
Can’t get through
by felden550 on 2020/03/19 02:01
Went through Travelocity for trip to Florida needed to cancel due to virus phone not working website assistance not working and American would not work with me bc I did not book directly with them. I nightmare at best. Felden550
Terrible customer service
by oudohdigdiyiy on 2020/03/19 01:15
Skip Travelocity and deal with the hotels and airlines directly. Their customer service is a joke.
I paid for travel insurance and can’t cancel online.
by tritraver13 on 2020/03/18 19:24
I paid the extra$ for travel insurance and the app and website will not allow me to cancel online. What’s the point of pay the extra money?!?!? I even attempted chatting with customer service and can’t get a resolution.
Unsatisfy
by jyanas on 2020/03/18 12:32
Poor management of resolution about the changing or canceling flights
Customer Service
by Travelocityhater on 2020/03/18 00:40
Trying to cancel trip due to Coronavirus. Horrible customer service!! We have tried every way possible to communicate with a representative and NOTHING has worked. This company is a HUGE scam!!!
Dreadful response from Travelocity
by dirgyman on 2020/03/17 20:19
Still taking bookings but can’t cancel the existing ones. This company has deliberately avoided answering customers requests. American Airlines tells flight customers to contact Travelocity knowing full well they are so poorly performing that flights don’t get cancelled which means no refunds. It’s bordering on criminal but the way it’s going they will soon be bankrupt and it’s no more than they deserve. Never again. Spent hours trying the various suggested Outlets. They fob you off. Then when it is within their stipulated the period they are jammed up. It takes them more time to fob us off than it does to cancel.
Not refunded
by tawolf79 on 2020/03/17 15:47
We are facing this problem with Coronavírus, and all the hotel are refunding 100%, travelocity just refund 50%, very bad. Will never ever used them again.
Frustrated
by ThisUsRidiculous! on 2020/03/17 15:37
I understand that the corona virus changing everybody’s travel plans &amp; that it’s been difficult to answer everyone’s calls &amp; emails. But, I’ve been trying to get through to change my plans for several days now &amp; haven’t been able to get through, nor, have I gotten a response to the message that I sent. I can’t cancel with Spirit Airline or with Alamo because I booked my trip through Travelocity, so I hope that I’m getting refunded my money ASAP! At least answer your customers by saying when’s a better time to call or message so that I can change my itinerary. I’m very disappointed at how the company is handling, or rather not handling customer service! Daneen, West Palm Beach, FL
They will NOT Refund in times of Corona Virus
by Sinner4567 on 2020/03/17 02:38
I booked for my flight in February. Paid a hefty fee. Travelocity will not refund your fees even though they say in their disclosure that in case of a natural disaster Travelocity will refund you. Well here we are and Travelocity has hired an Indian firm to answer the calls and they read from a script. Whatever your question is they refer to a pre written script. Stay away and book Thru the airline directly. Last booking with Travelocity!!! Very Disappointed
If phones are down keep trying
by 4x4Xtrm on 2020/03/17 02:34
If you get a recording saying they can’t take your call due to technical difficulties, just keep trying. I finally got through and went on hold for 1 1/2 hours, and then a rep came on and rescheduled my flight for me no questions asked.
Terrible customer service
by russ271 on 2020/03/16 23:57
I’ve been trying to contact Travelocity for five days. They send emails saying to call a certain number then when you call you are told via recording that the number is out of order.
Trying to cancel
by pandabk on 2020/03/16 22:29
Have not been able to cancel my flight for over 3 days. Phone calls won’t go through. Chat says they can’t find my reservation. No one is responding to FB messenger!!!
Prices
by 1993les on 2020/03/16 20:28
Great prices ls12
Never got my flight miles.
by DrKew on 2020/03/16 19:45
Flew over 16,000 miles round trip. Never got my mileage points from the airline because Travelocity misspelled my name. Complete b.s
Extremely poor
by not recommen on 2020/03/16 16:00
Customer service through the app and on the telephone is extremely poor and is frustrating. Information upfront is not made available and communication is poor once issues arise. No way to resolve any issues.
Not helpful
by Nikki271072 on 2020/03/16 14:06
Wen you need this is the worst
Bad instructions
by dyhvrsk on 2020/03/16 13:44
I tried to cancel my flight reservations on their apt but the itinerary field is limited to 13 digits and my number is 14 digits so the apt wouldn’t allow me to cancel. Can’t cancel with American, they send me back to Travelocity. Can’t cancel on line with Travelocity and their chat has a 7 hour wait. Last time I will use Travelocity.
Horrible service
by seancalvinnolan on 2020/03/15 16:37
No 800 number to help customers. No response on e-mails sent. No live chat response. This was not a one time effort but dozens of attempts over a week of trying. I know it has to be busy for you but this has been a horrible experience. Never again, I will book my flight, hotel and rental car on my own so I know what to expect. So the nickname to post this response was taken and now it looks like I can’t even post my thoughts.
Never use them
by Fleshmop79 on 2020/03/15 12:40
Their customer service is horribly terrible on good days and the current crisis has exposed the utter waste of money this site is.
Terrible customer service
by Whippoorwill1 on 2020/03/15 11:28
The customer service line doesn’t work. The online customer service chat system doesn’t work. The app doesn’t work. I’ll never use any Expedia subsidiary ever again.
Zero Customer service - 4 days trying to cancel a trip
by darby1955 on 2020/03/15 05:28
Phones never answered, 2 hours in chat to have a rep tell me they would have to transfer me just to wait over 5 more hours before giving up - no customer service whatsoever
Poor response to international emergency
by Mckinnsc on 2020/03/14 22:34
Of all the online booking agencies, Travelocity has been by far the worst in this pandemic and time of international emergency. As terrible as airlines can be, they have been incredibly flexible regardless of how tickets were purchased and allowing passengers waived fees for cancelations and flight changes. I understand that refunds are unlikely, but Travelocity’s inflexible policy to accommodate customers and their minimal assistance or round about details online has been grossly terrible. NEVER again will I book through Travelocity.
Unhappy
by Nameko5 on 2020/03/14 21:54
I have tried to cancel my reservation since 7pm on March 12 due to the threat of Corona Virus. I have been unable to get through and today is our reservation for the hotel. I expect a full refund as I have taken out the travel insurance. Denise Sininger 513-262-8205
Horrible cancellation help
by put4317 on 2020/03/14 21:47
They will not help me cancel my hotel. I even paid for the insurance!!
Worst customer service you could possibly have
by sfghkihcc on 2020/03/14 14:26
No way to call , no answer via virtual “agent”, no response via messenger. Yeah we are all deeply affected by this stupid overreaction to Coronavirus but travelocity takes the prize for least effective service in the wake of an emergency. Never again. Book direct only. I will be writing and lobbying for the airlines to remove their flights from this lame excuse of a company. Just tried to post with nickname “outofbusiness “ but it was taken.
Not as good purchasing directly from Airlines
by Martin_SFO on 2020/03/14 12:18
These extraordinary times during the corona virus outbreak however I faced similar problems during weather events as well which have exposed Travelocity as a really poorly managed company during times of crisis. For the past three days I have tried to change my return flight home. Neither the app or the website allow me to make the change online and I can’t get through to an agent after placing at least 30 calls. Meanwhile my friends who booked directly with United were able to get through and change their flight with little trouble on the website. Moving forward I will book directly with the airline as much as possible.
Wait time over an hour and still waiting
by kmrlyn on 2020/03/14 08:22
I have been waiting over an hour after the computer told me an agent would be with me shortly I don’t mind waiting but this is not shortly Kenneth Randall
Travelocity made my trip so so easy!!
by Rosiebelle26 on 2018/08/17 12:55
I haven’t traveled in awhile but found that at times it was very confusing because of so many details, different languages and different procedures! Thank Gid for Travelocity! Booking through Travelocity made my trip unbelievably easy. Everything was in one place on my phone. I booked my plane, hotels and transportation through Travelocity. It showed up on my phone in the order that it was scheduled. Everything was in one place. I arranged for long term parking separately. I could access it through my email but it was difficult in the midst of traveling to find it. Next time I will do everything through Travelocity! At one point I needed to check in to two different airlines. Thank goodness for Travelocity because all my information was there in one spot! Everything I booked was exactly as described. I read the reviews and looked at the descriptions and they were very accurate! The other thing that was very helpful was they attached maps of each airport I was in. This made things so much easier because I could see where I needed to go for my next flight! I will always use Travelocity in the future!!
Poor back up for problems
by Yuk to ads on 2019/07/20 00:04
Made and then canceled hotel reservation over a month in advance. Received confirmation email of cancelation. I still have both those emails with Travelocity. Then on original reservation date was charged by hotel. The second day a second charge was placed on my credit card. I Called hotel-that said the reservation was never canceled. Called Travelocity. Spent almost two hours on the phone. No satisfaction. They told me they would be back to me in 24 hours. 12 days later I received an email from Travelocity that informed me the hotel would not reimburse me. Travelocity wanted me to send them proof of the charges so it could be dealt with further. They never once offered reimbursement from them as a possibility. To date I’m bank stopped the pending 2nd charge from clearing and reimbursed me for the first charge while they investigate. The results my bank gave me took 5 minutes to get those results. I will never use Travelocity again. Once I get the final clearance letter from my bank I will delete the Travelocity app. My suggestion is be very careful using this organization. I will maintain those emails.
No customer service
by fristrsted on 2020/04/19 12:15
: I wish I could get some customer service from Travelocity now. I’ve been a member for over 15 years. I have three flight tickets in Europe that I paid for through Travelocity. I need to cancel all three because the conferences I was attending in Europe have been cancelled. I tried canceling them my Travelocity app and couldn’t do it. Two of these trips I actually purchased travel insurance through you so I called the number provided. But they couldn’t help me until the flights were actually cancelled. Then I would have to submit claims for each one. What good is there in purchasing this travel insurance when you have to take all these steps to cancel and get refund. Others seem to be able to cancel trips with no problems since the Corona virus has caused cancellations for most events through the summer. Usually it is easy to do my bookings through Travelocity but these cancellation procedures are extremely frustrating. In the past, Travelocity has been able to contact me if they needed to reschedule one of my flights. Why can’t Travelocity help with these cancellation requests I have now?
Bad service
by mirnarn1 on 2020/03/25 16:36
I made travel arrangements that could not be kept due to the travel limitations set by my state as well as the World Health Organization yet Travelocity said I could not have a refund. They disregarded what is going on around the world with the Covid Virus. The customer service is lacking with Travelocity, I could not speak to anyone after several calls and being kept on hold, and when I finally did she basically had nothing to say except “you will not get refund!” Completely bad business considering that we are told by airlines and our president not to travel due to this virus and Travelocity doesn’t seem to care about our safety. They just want to keep our money. I will never do business with Travelocity and I will advise everyone I know. When business is back as usual Travelocity customers that have been taken advantage of and disregarded will have opportunities to take their business elsewhere. I had reached out to my airline and my resort and they said no problem to reschedule or cancel without any penalty realizing it was all due to the Covid19 virus but Travelocity didn’t care!!
Hard to get refund!
by Hoony9012 on 2019/09/24 14:40
My friend got interview schedule at CA, so we booked full package, flight hotel car, and paid on Travelocity website. Next day, we received the email that the flight cost increased. Because we didn’t have enough budget, we tried to contact with phone number given on the email we received. Agent said we need to contact ‘service center’. I put the booking number on the phone and waited for ONE hour. Hung up. Called back to ‘alternatively contact’ and explained the situation. They keep saying that I need to contact service center. Called again. Waited on line for another ONE hour. Hung up. Lined up again and waited ONE more hour! 24hours 7days is a LIE unless they ignored my call. Because of 24hour refund rule, I downloaded this Travelocity App, and contacted the agent through the message. Finally, I contacted the agent and explained this situation to him, and they gave me the Full Refund! Agent was very nice. I really appreciate to him. Result was good, but we were exhausted during the process...
Not impresssd
by Sally0730 on 2018/12/27 11:29
App is super slow in updating my travel profile information. When trying to add my family members it takes forever. In addition, for the key required fields like date mm/did/yyyy, the app requires the slash marks but doesn’t populate then itself, which is very annoying. Also find the app super buggy when trying to look at trip information. I just added in trip details about where I want to go, such as hotel area for the place I am traveling, but it doesn’t save. It is very difficult to change the default (eg Cancun airport defaults to Cancun vicinity, whereas I want to change and keep hotel area to Riviera Maya). Also would love to be able to click a setting like, Only non-stop flights, to make mu searching more consistent. Long story short, is that the website is way easier and more efficient to use.
Corona Travels
by BrianP318 on 2020/03/29 13:35
Had $2,000 worth of flights (2 tickets) from ORD to RSW. With all the beaches, restaurants and “Stay Home orders”, we were in need of cancelling our trip. I tried calling Travelocity everyday for a week and a half as our trip approached in an attempt to cancel our tickets. There phone systems said they were down and unable to take the call and to fill out the cancellation request form and that we would receive a confirmation email with information stating if we got a refund or credit from American Airlines. As time passed, I never heard anything. On three occasions, their phones didn’t say they were down but had “over 2 hours” hold time. I wanted to ask someone if the cancellation was being processed as it needed to be done prior to the departing flight. I held on hold for a combined total of 3hrs and 14min. All three times, the call just dropped me from it (not a reception issue) and i never heard from Travelocity. Not by phone or email. My flights were never handled. I ended up holding for over an hour to speak to the airline directly and handled it myself.
Terrible service
by Jaw621 on 2020/03/21 21:55
I understand with the climate of today, it cannot be expected to be business as usual. With that in mind, I have been on a trip in Australia and with the airlines starting to shut down and government now issuing a warning for travelers to return home, I have been trying to contact Travelocity to change my flight home. No luck on phone or through on line chat, even though trying for the last several days. Airline won&#39;t let you modify ticket if you bought thru a 3rd party such as Travelocity - says they (Travelocity) have to change it but you can&#39;t get through to Travelocity to do that. On Friday (3 days ago) I received notice my return flight was cancelled. No word from Travelocity and still Couldn&#39;t get through via telephone or online. Ended up going through a booking a return flight on Expedia - waiting at airport now. One leg of the new flight was cancelled and within a couple of hours Expedia sent me an email with a rebooked flight leg. Let this serve as a lesson - I will NEVER use Travelocity again.
Not very good.
by Welcome4awhile on 2020/02/01 13:39
1. We were looking for flights to and a hotel in Boston. The airline has the best deal; $20 less than Travelocity. 2. we were looking for flights to DCA. The flight was priced the same as American Airlines. We decided to book through Travelocity. Mistake. Immediately after pressing the confirm option, our itinerary never arrived (We received a notice on the screen stating that our itinerary would generate later. Please check in a few moments “. 12 hours later still no itinerary. Checked the credit card and there was indeed a pending charge to Travelocity. Called Travelocity customer service to address the issue. The rep was friendly enough but ultimately could only tell me what we already knew: The flight was not booked and that the hold on our card would be removed with a week. Meanwhile we’re down the original amount on our card while still having to book our trip. I’d recommend going through the airline or hotel directly. They usually have the same if not better deals.
Iffy
by <~Katie~> on 2019/10/21 12:59
My partner and I planned a trip for this past weekend. After booking a hotel, we stumbled upon one that was a bit closer to where we were traveling and was cheaper. I cancelled the booking for the first one and received a cancellation email saying I would be issued a refund. Then I booked the new hotel which was very nice. After our stay, the next morning, I noticed that I was charged for both hotels. I called the one I cancelled and asked what had happened and they said that they didn’t see my hotel was booked through Travelocity and to call them back, not promising a refund. If my email says “cancelled with full refund from hotel,” i’m not expecting to still be charged. But the hotel we stayed in was very nice at a good price and we had a blast. Travelocity just need to work on their communications to the hotels so consumers don’t have to deal with this situation, because now I have to take time out of my day to handle something that should have already been handled. I won’t be using Travelocity anymore for this reason.
Wrong app/ not useful
by Tizoooo on 2017/12/08 21:53
Be careful when u are booing the hotel specific when it says all inclusive! I booked all inclusive hotel in Cancun /Vila del palmer Cancun luxury beach resort and app said room is all inclusive. Right after I purchased it, I received the confirmation email from Travelocity and thanks God I usually don&#39;t check, but this time I checked and I couldn&#39;t find all inclusive package in my reservation. They charged me too much for just regular room. I called costumer service and I was almost more than 2hr and 20 min on the line with them without getting any result. They said u can changed ur room and buy the other one which is $1200 more than this room that u reserved. U guys be careful when u are booking any hotel for out side of US in this website and specific with this app. I am very very disappointed with their costumer service and this app:(((((
Lambertesca Apt. in Florence, Italy by Home Sharing
by ArleneYvette on 2018/04/17 12:41
The pictures shown are very nice but they do not tell you that you have to climb 4 flights of stairs to reach the apartment, and this is very difficult when you have to carry up your luggage. There is no elevator or lift. Floors do not appear to be clean and show mildew in the grout, so we made sure we wore our slippers or shoes at all times. They have a full shower but it is very small and tight. The area of the apartment is in an excellent area of Florence; very close to restaurants, shops, and famous sites to see, so this made it better for us. If the season is cold, there is a lock on the dial to raise the temperature in the apartment, so that can be uncomfortable. There is a refrigerator and a microwave oven. They leave you 2 towels total and nothing for the kitchen. We were told if we needed more towels, we would have to pay for them. We loved the area, but we would never stay in this apartment again.
Golden Parnassus golden staff
by cousin Reids dad on 2019/07/05 18:42
My two adult children and I just returned from Golden Parnassus. It has been our third vacation there. The food is both good and plentiful, the drinks flow like a river and the staff is second to none. Their staff is always eager to accommodate your every need . Special shout out to Fonsi. Fonsi is the most amazing bartender I’ve ever seen. He is an absolute machine behind the bar. You never wait for a fresh drink! He is also extremely cordial. He is a big reason why we are return visitors. His intellect and humor are worth having a drink across the bar from him. It’s amazing how he switches from English to Spanish as needed. Bar body shots use to be fun but for what ever reason they were not allowed on our last trip, I’d like to see them return.
Cancellation
by Never is the dark on 2020/04/18 22:19
I have been trying to get a hold of Travelocity since March 12th about cancelling a flight that was supposed to take place on March 14th. Because I have tried every avenue and no response I am extremely frustrated. I had to call American to cancel directly and they told me that Travelocity would be able to extend my flight for a year due to the COVID-19 and that I just needed to get a hold of them. I realize these are very tough times for everyone and I would really appreciate to at least be acknowledged that someone is looking into this and will get back to me in a timely manner. Instead I just keep getting automated information telling me that I need to speak to an agent whom I can’t reach. It’s funny how then can answer emails texts etc when you want to make a reservation but can’t answer for a cancellation. My husband books a lot through you and I’ve never been so disappointed.
Complete Scam
by pmayland on 2020/05/02 21:17
Worst owner ever. This lady pretended to be so many people it wasn’t even funny. She refused to issue me a refund even though it is literally on her await message if you call them that they honor all of their vendors cancellations. At first she tried to trick he into saying I canceled first, even though President Trump cancelled the airline for March 26th. Lufthansa Airlines told me she was flat out lying and told me to tell her that she should call Travel Control, Travelocity’s Boss, because Lufthansa issued the go ahead for the refund . She called and said I was correct, was going to issue me a refund and hung up on me. This happened twice before I called my credit card company to dispute it or take them to court. Either or I am fine with. I have everything on recording and she willingly knew she was being recorded and lied right to my face. Unfortunately I have to give this heap of junk 1 star or it would get 0. I’m sure the rest of the ratings are all her personalities too.
Wonderful customer support
by FranField on 2019/07/08 00:19
Since booking my trip through Travelocity, I have been impressed and thankful for the ease of comparing options and then keeping the itinerary in one place. However, when an airline cancelled my flight a few hours before I was to be at the airport, I was thrown into a tailspin. I contacted customer support at Travelocity and I was astounded by the help I received from Miji (my apologies for probable misspelling). She worked tirelessly to explore various options with me, stayed an hour beyond the end of her shift, and ultimately got me and my daughter to the airport in the nick of time to catch two flights, flying standby, to the end result of being able to keep our college visit appointments. Thank you!
Great for searching and/or planning a trip but useless for anything else...
by Peppermintpatti942 on 2019/06/22 18:21
Planning and booking a trip was fine but because my son contracted a viral infection 3 days into a 3 week trip and had to make an emergency return flight, the app was useless. Spent the better part of the day-more than 8 hours-on the phone with customer service trying to make arrangements. In the end it cost me an entire day of my time (and stress) and an additional $1000 (on top of the original $1700 for the 1st flight) to bring my son home. When I went back to the app to file a claim with the flight insurance I’d purchased, all of my flight info was gone and couldn’t be retrieved. Thankfully, I’m old school and manually document everything so I’ll be calling the insurance company directly. If that goes smoothly, I’ll raise the stars in this review. But buyer beware: this app needs major improvement!
Great app, even better company
by swimgirl18 on 2018/02/23 14:52
This app is very user friendly and never crashes. The search functions make it a lot easier to find what you&#39;re looking for. I love using the map to find hotels because it&#39;s really easy to filter and manipulate. Travelocity itself is such a great service. It makes it so easy to plan your entire trip and there&#39;s always discounts, especially when you book things together. Their customer service is also incredibly helpful and generous. I had an emergency while abroad and with one phone call they helped me work everything out and get as much of a refund for my flights as I could. I only had to pay a cancellation fee to the airline.
Almost an entirely one stop shop
by Geebs1 on 2019/07/21 23:03
When I’m looking for a travel booking, I want to see all my options. In addition to getting the things done as planned, I want to stack up on rewards and see what payment options will give me the best use of my hard earned dollar. Travelocity is typically my number one resource for that. Where I think they could improve is a comparison tool, kinda like when your shopping for other products online you can choose 2-5 items and select “compare” to then see your top choices lined up side by side. Also, looking at the search results on my tablet looks like trying to watch a scenic view threw a long and short window. It’s just enough to hide everything your looking for in an initial photo.
Poor and inaccurate service
by mitrub on 2019/05/27 02:01
I used app to get help with reservation but they only gave 3 options either you use fb or Twitter to send message or call. Since I don’t have one of those social media accts I called them. Said wait time was 9 mins, after an hour and ticking on my phone call log time a rep answered. I told her my problem, which was Travelocity chrgd my acct but yet said there was a problem and I needed to enter new card info. I told rep my available bal was deducted by Travelocity and yet my trip wasn’t booked. I was told in manner of “its ok the chrg will be refunded and will be put back into my account within 3-5 days. And I explained my concern was my trip and booking it, before the available plane seats were taken, rep said “aha” you’ll have the refund in 3-5 days. Zero care zero Cust service and zero understanding. Been over 10 year customer never had this horrible experience and now my business will go elsewhere.
My Go to for all my trips!
by Bgelzunas on 2020/03/01 23:07
My fiancé and I travel a lot and we’re always looking for the best deals when we travel. I’m such a planner and I like finding the best options to make sure we always have an incredible time. Travelocity is my go to traveling site that I use. The site is easy to use, the prices are always the best, and it makes planning a trip so much less complicated. I just planned my entire honeymoon trip for our upcoming honeymoon in June all booked through Travelocity. I recommend the site to anyone who is looking to travel. I plan on continuing to travel as often as I can. I look forward to the deals I can find from now until the near future!
Horrible customer service
by RS Gawron on 2020/02/22 19:25
Don’t use this service. It’s terrible. The airline changed my flight to an earlier departure time. The connecting flight was not changed resulting in a lay over if more than 8 hours when previously is was about 1 hour. I contacted Travelocity to have my connecting flight changed. I was on the phone with Travelocity for over 30 minutes only to learn that the change would’ve cost me $200 per person. Seeing that the airline changed my flight I thought they might work with me. I was wrong. The Travelocity phone support was clearly outsourced overseas, as the rep definitely had difficulty with English. He essentially quoted airline policy to me and made no effort to advocate for me. The call center will read policy to you, which I can do myself. Travelocity is useless if you have a problem. Understand they will not help you when needed. I will never use them again.
Lost me $145
by Podriad on 2019/06/30 01:53
I will never use Travelocity again. I made a reservation for my fiance and me to stay at a hotel through this site. After he got a few extra days off, we decided to extend our trip. I changed our reservation, and everything was fine. That is until we arrived for check-in. After a long day of driving, we were exhausted and ready for a break. The hotel was unable to find our reservation, and after a 45-minute phone call with Travelocity, we had no reservation. We were 2000 miles from home and didn&#39;t have many options. Luckily the front desk guy (Josh is a lifesaver) got us a booking at a different hotel for the same rate. The biggest issue is Travelocity charged me for the reservation I thought was canceled and is refusing to refund me. So I, a college student without a lot of money, am out $145. If I could give negative stars, I would.
A nightmare
by adshteb on 2019/03/27 19:22
Spent over an hour on the phone with the barely comprehensible India call center because I wanted to use a flight credit to book a new flight. Asked to go from DCA to O’Hare and back, which ended up being too expensive. Decided to switch to Dulles instead of DCA. Finally thought I had flights from/to Dulles. Got an email saying they booked to from/to DALLAS not DULLES. I was perfectly clear with my instructions and repeated myself several times to the India call center. Obviously they don’t know anything about US geography and there’d be no logical reason to use DALLAS airport instead of DCA, which is in Virginia. Three calls and an hour an a half longer on the phone, and after waiting for Travelocity to decide whether THEY WOULD FIX THEIR OWN ERROR WITHOUT CHARGING ME, the snarky and unapologetic supervisor finally got me the correct flights. I’m done with Travelocity. Terrible service.
Do NOT use Travelocity!!!
by Brrmann on 2018/08/20 22:44
My family and I used Travelocity 8/18 to reserve a room while on our way to Florida. Upon “reserving” said room, Travelocity went ahead and immediately charged my account. When we got to the hotel we were informed that there was NO reservation made in my name nor any from Travelocity. The hotel was quickly running out of rooms so we had no choice but to go ahead and book another room and pay a second time. After checking I I phoned the Travelocity hotline and spoke to a complaint taker. The complaint taker listened to what I said then turned around and phoned the hotel to confirm my story. The complaint taker then told me that my story checked out and she would submit my complaint for a refund but this would not take place until Monday. Come Monday I received an email stating the hotel refused to refund my money for canceling the reservation, so it was my loss. I responded to the email and informed Travelocity that there was NO reservation made so NO reservation could be canceled, I simply wanted my money back that Travelocity had charged me. I immediately got an email from Travelocity from a “Do Not Reply” account at Travelocity. Seems as if Travelocity cannot admit their mistake and refuses to reimburse the money they charged me for services NOT provided.
Flights are supported
by Benavidez14 on 2020/02/02 23:57
I was on my way to see my grandson in San Antonio, Texas and being in a small market like Fresno, California I often find myself driving to San Francisco or Los Angeles to get a reasonably priced flight. In fact, this particular visit, I purchased 4 round trip tickets. As we were driving through Los Angeles, we ran into a traffics jam (shocker) due to a major accident. I called Travelocity customer service line and they quickly rebooked all 4 of my tickets for later flights and did not charge me any extra fees. I am forever grateful to Travelocity for accommodating my situation and making my trip to see my grandson absolutely amazing 🙏🏽
Cancellation /refunds
by DMB606 on 2020/03/20 16:24
This agency is awful as far as cancellations and refunds. There is no acknowledgement whether through email or some Type of confirmation. I have been trying to call for three weeks to cancel , I actually spoke to someone three weeks ago and was told To wait because they saw refunds being allowed in the near future. Only problem, you can’t get through on the phone and never mind their social Media chat lines, no one except automated service. And I can’t tell you how many times I tried to fill out the on line forms for refund / cancellations and the itenarary number is the wrong one, you need the airline itenarary number. I spoke to jet blue , American airline and Expedia because of other cancellations and there service and confirmation was excellent. Travelocity , you are not doing a good job at all....worse service ever!!!
It’s very functional and I use it a lot
by Rbose123@$& on 2019/01/15 02:52
4 stars instead of 5 because: Every now and then, it’s $5 more expensive to book through Expedia than through airline website. Also, most hotels, airlines, etc will work with you more easily if you didn’t book through a third party site. My TSA number does not end up on my boarding pass and neither do my frequent flier numbers-I end up booking and then going to the airline to link my TSA and to get the miles to accumulate. That’s annoying. But the deals are good, it simplifies travel planning, and I have used my expedia points recently and it was simple and really knocked the price down on a hotel room in LA.
Did not specify which airport in Istanbul on ticket
by Marsteitieh on 2018/09/18 00:05
I was extremely vulnerable and crying with no help from the Agency that happily took my money. I had no idea nobody in Turkey spoke more than a few words of English, barely even hi or bye I was stranded in the wrong airport because it only said Istanbul Terminal 1 on the reservation. After checking in I was two hours from the airport my flight was leaving from. I stayed on the phone for an hour and a half until I was escalated to a amanger who took another hour to escalate me to another manager who kept me on the phone for 90 min and hung up on me. Eyes swollen and tired I booked a new flight to get home safe. None of this would have happened if the airport was specified, there are three international airports in Istanbul turkey and none of them have a terminal 1 .. maybe people should rely on using their brain and companies can stop automating and programming everything so the world can run as it should with people that care and integrity for their business. These days are long gone- will never book with Travelocity .. my mom Booked with Expedia and they at least credited her half the rebooking fee. That was after trying to get a full refund or a free stand by flight .. all in 20 minutes
Poor customer service
by Abused & neglected on 2019/04/20 16:16
I tried to book a hotel with them, but there was some descriptions missing on what was offered for the price. I decided to call and talk to a representative. It was worthless. They just read from a script and don’t even understand the question that you’re trying to ask them. I asked for a manager and she told me that no one was available. Then she tried to help further by repeating the same thing she already told me. I asked for a manager again and this time she said ok, it will be just a couple minutes while they finish helping someone else. Put me on hold and 5 minutes later she comes back on and continues trying to help me. Hate to think what would have happened if I actually booked something and needed help on an issue. Last time I try them for travel.
So dependable.
by MelERnurse on 2018/05/06 21:22
I’ve used Travelocity for my airline and hotel bookings and I’ve always been satisfied. I had a problem one time (my fault!)with a last minute booking and the costumer service helped me reach the right people. With all the changes and expected fees, i honestly told customer service that it was my fault. I did not pay any charge fees for flight changes. In fact I got a check as a refund since they found a cheaper flight for my last minute booking. I’ve booked hotels internationally and locally and I always get the best deals through this app. Thanks guys!!!
Disappointing Customer Service
by customer15131513 on 2020/03/14 04:03
I am ashamed and disappointed at the technical capabilities of customer service for this company. The representatives, the two times I was able to get put on hold without getting dropped or told to call back later, were both kind and doing their best. However, both times, while we were in the middle of processing my refund, their system went down, forcing the transaction to remain incomplete. At this point, just shut down for half a day, fix your system to be able to accept all the calls you are getting, and then go back online. Everyone understands wait times, but dropped calls and the entire system shutting down when you’ve been working with a representative for two hours is ridiculous.
Not as good purchasing directly from Airlines
by Martin_SFO on 2020/03/14 12:18
These extraordinary times during the corona virus outbreak however I faced similar problems during weather events as well which have exposed Travelocity as a really poorly managed company during times of crisis. For the past three days I have tried to change my return flight home. Neither the app or the website allow me to make the change online and I can’t get through to an agent after placing at least 30 calls. Meanwhile my friends who booked directly with United were able to get through and change their flight with little trouble on the website. Moving forward I will book directly with the airline as much as possible.
My go to app for travel but....
by Kathikatty on 2018/10/13 16:01
I normally book my trips through this app. I do some price comparisons here and there but largely use this app. We stayed at a hotel recently and I e searched everywhere to write a review but can’t find it anywhere. I had to dig through emails to find my old itinerary to even get the info pulled back up as apparently you can’t look at past trips. Not even those that were a week ago. So even after looking up the itinerary I still couldn’t find a way to leave a review. So my suggestions to improve: have past trips posted or at least able to be found for x number of weeks. And make it easier to write reviews!!!!
Omg
by sprinkler actor on 2018/09/08 21:09
Went online to book a getaway vacation I saw this vacation special hotel and airline to Saint Thomas so I went online to book suggested going to the app and getting a 15% discount so I did open vacation did not see a discount so I call after 30 minutes of being Whole day eventually came back to the phone gave me a 15% discount on the hotel we confirm all the reservation when I received my itinerary I had no flight to st Thomas you have to Swim there apparently so I called them and they said that I had to get a hold of the airline and give them all the information that I’ve given them to confirm my flight into St. Thomas even though I had an outgoing flight to St. Thomas one of the most ridiculous thing I’ve ever went through to get a three day weekend I will never ever use these folks yet
Worst customer service EVER!
by garrettkelcyroom on 2020/03/08 22:13
I will never, EVER use Travelocity again for booking a trip. I waited on hold for 2 hours to finally speak to customer service. When she finally answered it sounded like a party in the background and I could hardly hear her talking. She also sounded like she had no idea what was going on. While on hold for 2 hours I tried using the Facebook messenger that claims you can speak with an agent, I got a message back saying an agent would contact me shortly and that NEVER happened, I never heard from anyone. The whole issue to begin with is the activities I booked through Travelocity for whole on vacation were put in on the wrong dates, not the dates I had chosen and she then tried to tell me I would be charged a change fee...would not ever recommend using this site!
DON’T TRUST THEIR INSURANCE
by ericdblackburn on 2020/05/27 22:13
Bought plane tickets prior to Covid-19, purchased their insurance through AIG just in case, when the closures and shelter orders started happening we cancelled our tickets, this was a vacation, no reason to sit in a hotel room only to be quarantined on our return, when I filed the claim I was informed their policy had conveniently changed, I’ve spent the last 3 months going back and fourth trying to get this claim approved, no luck, they ask the same questions over and over, request the same documents over and over, almost as if they are stalling. Bottom line Travelocity and AIG enjoy the money - because I will NEVER use your services EVER again. You should be ashamed of yourselves for the way you’ve conducted business during this time. I put one star, but you deserve zero stars.
Everything was perfect
by EL-81 on 2019/12/26 06:06
I used Travelocity for the first time to book my family Disney vacation for Christmas this year. Everything that i viewed was easy to Understand and they broke down the prices so that it kept me with in my budget. Booking my flight, hotel, rent a car and Disney tickets were a breeze, And when we arrived in Florida to begin our very fun vacation! everything was in order and ready as explained in my itinerary. I will definitely use Travelocity again to book my next vacation and business trips.
SAVE UR $!!
by xmfel on 2019/06/04 02:30
Customer service is a joke. I paid for the top tier insurance package. They issued a warning about Americans traveling to DR. I tried to cancel and they refused to refund me!! What was the point of the trip insurance? Also. The customer service reps must have a script of 5 different things to say. I was on hold for 3 hours while they attempted to find a corporate manager—whom I never ended up speaking too because I kept getting disconnected. These among many other things are the reasons I’ll never ever use this app or site for anything ever again. Needless to say, I’ll be spending 5 days of “vacation” constantly worry about my safety because several Americans have been killed in DR Over the last month or so!!! that’s a great way to spend a very expensive vacation.. 0 out of 5 stars, I gotta go
No vacation,
by Amanda Mueller on 2020/01/24 15:59
I downloaded the app to book our vacation, I could not complete the checkout because of a authorization needed from our bank. Multiple pending charges were made from travelocity with no vacation. Dealt with customer service for 2 hours, 4 phone calls made to our bank. Still no vacation booked. And now our prices are not guaranteed nor our flights. They want us to book flights from a separate seller. They are basically saying they needed to make sure our money was worthy but they didn’t do their end and let us know their website was booking worthy. Save the hassle, go through someone else! Why go through making a vacation website package deal without the vacation?????? This does not have any logic behind it
Very let down
by pityful experience on 2019/04/19 20:34
We booked a hotel through Travelocity and when we arrived at our hotel only to find that there was no booking. Nope .. Travelocity let us down. We were fortunate enough to have had one more room available in Naples for Easter weekend. It took us almost a half an hour to figure out what to do and finally book that room... going back and forth with the front desk and Travelocity’s customer service who then had to talk to the front desk checkin... tremendously frustrating and embarrassing. Customer service is really going down the tube. Yelp buries good reviews unless the company pays for them.. and I am sure this review will be buried because it tells the truth... just call the hotel directly and save yourself a lot of frustration and unnecessary up charges. Happy Easter.
Nightmare Customer Service
by pootyjane on 2018/07/22 23:29
On Monday July 9, 2018 my friend &amp; I were to travel from Minneapolis Mn to Zurich by way of Philadelphia. Our flight from Minneapolis was rescheduled without Travelocity informing us of an earlier flight time. I called &amp; the girl I spoke with assured us it was rescheduled but when we went to the American Airlines desk it was totally messed up. No flight for my friend &amp; no return flight for myself. So we called Travelocity again &amp; after 5 hours on the phone they did nothing. An American Airlines rep was finally able to reschedule us for the next day &amp; American Airlines paid for our hotel stay in Minneapolis that night. American Airlines said we had to talk to Travelocity before they could reschedule but I still don’t understand this. At any rate I will never never use Travelocity again!!!
Travelocity is my friend
by HLHButtercup on 2017/10/06 20:17
I have used Travelocity for so many years I really don’t remember. I have always gotten the best deals on cruises and airfare. I don’t use them for hotels though as I find those on my own. I have had to call for cancellations itinerary changes or just I changed my mind. And tho the phone calls can be a pain ... as in it’s hard to reach a real person... once you do they are always helpful and great. I will continue to use Travelocity for as long as I travel. And I travel far and wide often
Charged me for flights they said wasn’t available
by groundpigs on 2019/08/26 04:29
I went into the app and tried booking a flight and at the end it would say flight no longer available. So I hit the go back and try again thing and after 6 attempts I finally went to my computer and used a different site to book the flight. I went onto my banking app to find I was charged for the six flights that were not available for a total of over $1,300 I called them and they said they could only see the flight I booked through Expedia and the money was probably on hold and would be returned I’m 3 to 4 business days. So they can take the money instantly but not return it for 3 to 4 business days?? I never received any emails or texts saying anything about the charges and the app doesn’t show anything either. Only record is my bank account showing all these charges through Travelocity. Deleting the app after I go by the bank and dispute the charges as I can not trust 3to 4 business day I was told By someone that couldn’t even find where the charges were and why. Be careful with this app or you could get hurt.
Jody N.
by Jodynelligan on 2018/04/03 17:54
Stayed at bikini beach resort, Panama City beach Florida. Travelocity falsely represented this resort and what it offered. I pick this resort based on what was offered and it having close access to the beach. The room was dirty. We had no running water. It was outdated. No internet access. No balcony. No pots/pans in the kitchen that was supposed to be fully stocked of utensils etc. there were a few forks. 2 plastic bowls and plates. The shower rained all over the bathroom. Construction on the hotel all over. No gripes on stairs my daughter fell down them and injured her hand. The showers by pool didn’t work. The room dafr had a broken off key in it. Parking was at your own risk if you could find it. My kid was offered drugs by another patron of the hotel. Do not stay here. 783. For 4 days was a waste of money. AND you have to rent your beach chair.
This is about the app itself.
by ferret968745 on 2020/02/16 01:38
While I thoroughly enjoyed my experience with Travelocity on the internet, the app could use a little work. First of all I noticed the app doesn’t offer a full vacation(airfares, hotels, and rental cars). Secondly If you book activities to do while you’re on vacation, in order print your vouchers you need to go back to the internet. You have to so because there’s no tab in the app that offers you to print them out. Overall I really enjoyed my experience with Travelocity. I was just hoping that with a little bit of feedback, they could make it even better.
Support
by Moneymaker0211 on 2019/06/19 15:47
Your support team doesn’t actually know how do use the app or can’t answer questions. They take way too long when someone’s on holiday to get back to you and by the time you get your answer that time has passed for you to take advantage of any tours. People that man the phones are not from the United States and read scripts. You need to do something about your customer support. You have way too much competition to be handling your business this way. I’m absolutely disgusted and disappointed since I’ve used Travelocity for two hours almost exclusively and can’t get help using the app we’re getting help with customer service on particular tours and answering questions are not listed in your descriptions.
HORRIBLE Customer Service! DO NOT USE
by Katiekatiekatiekatiekatiekatie on 2018/07/19 15:19
This has been by far the worst experience I have ever had dealing with any company. Completely incompetent customer service when I needed a simple cancellation due to an emergency medical situation. All they had to do was cancel a current flight and book a different one. They booked the additional flight without cancelling the original flight. With over 3 hours on the phone and they still can’t figure this out. This particular agent also told me she wasn’t experienced. Very difficult to even understand all of their accents, as I spoke with four different people during this interaction. I cannot even begin to describe how frustrating and completing ignorant this entire staff is.
Horrible customer service
by Macgyver8 on 2020/05/21 13:13
I loved this app until I tried to use a flight credit. The only option to use it is to call. I thought I had successfully booked my flight until I got an email from Delta saying my flights were cancelled because Travelocity didn’t issue ticket numbers. A very long story short, I’ve spent over 8 hours on hold between Travelocity and Delta, each saying the problem is on the other persons end. 4 days and still no tickets for the flight I had supposedly booked. It would also help if customer service was in a US-based facility where supervisors are on hand to help resolve issues, not residences in the Philippines where you can hear dogs barking and roosters crowing.
Rating Trends
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All Versions
4.0
221,065 total
 5
168,550
 4
22,036
 3
8,053
 2
6,319
 1
16,107
Current Version (20.21)
5.0
194,202 total
 5
165,184
 4
20,236
 3
4,407
 2
1,071
 1
3,304
Version History
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