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To Fly. To Serve. The british airways app makes booking, boarding and accessing everything about your flights easier than ever before. Personalised to you, the app gives you instant access to the information you need, when you need it. Features: - Personalised home screen Your home screen is your personal gateway into the BA app. Themed around your next destination, it will give you easy access to important information surrounding your flight, including your mobile boarding pass. You will also have quick access to flights you track, your most recent search and our best return fares to our most popular destinations. - Book flights Booking a flight with british airways has never been easier. Browse our cheapest fares or quickly access your recent flight searches made from any device, and book a flight from over 130 countries. - Manage your flights Access and purchase upgrade offers from your phone, book seats in advance, add flights to your calendar or send them via email and get up-to-date arrival and departure times for all of your flights. Additionally, lounge users can access the british airways Lounge Wi-Fi password. - Apple Watch The british airways app on Apple Watch provides easy access to the most important flight information while you’re on the move. You can quickly view the flight number, route, departure time, flight status, a countdown to the departure time and the weather at your destination. - Flight status and schedules Search and track all british airways flights for the latest arrival and departure times. - Exclusive features for Executive Club Members If you’re an Executive Club Member, you can check your Avios and Tier Points as well as view your full transaction history on your device. Optional enhanced services available for our Executive Club customers travelling with baggage to check in at the airport. Anyone can join the Executive Club for free on ba.com - Siri Shortcuts Add Siri Shortcuts to quickly check your next flight and Avios points Please refer to the 'Application Licence Agreement', linked on this page, to view the terms of use of this application and use of mobile boarding passes. By downloading the BA application, you agree to the terms of the Application Licence Agreement. british airways Plc Web Site british airways Support Application Licence Agreement.
Lack of Apple wallet support
by 87439987 on 2020/07/16 22:41
Overall it’s a usable app. However the lack of Apple wallet support doesn’t make much sense to me. I mean most of the other airlines do allow you to add a membership card to Apple wallet. Please consider adding this feature.
Digital Card
by evasjp on 2020/07/07 23:32
When will you have a digital card to Apple Wallet? BA is probably the only airline that still not going fully digital. Please make it happen. We are in a digital world!
Premier!
by KC1974 on 2020/07/01 21:52
Awesome, thanks for the free Premier status! Yours, John Smith Has Señor Cruz been outsourcing IT again?
Doesn’t work
by Kysoko on 2020/07/01 12:53
Can’t run on Jailbroken device.
I just wish I can use it for the iPad
by Martin 1947 on 2020/06/18 01:59
Because the iPad version is useless, this app actually get you somewhere ... Make it rotable and we will use it
Not useful at all
by NYPD23 on 2020/06/14 04:59
Missing basic key functions, if there is need to use website, they the app has failed. wallet Card is missing, is one.
Can’t add card to Wallet
by BlooJoo on 2020/04/19 12:36
Utterly ridiculous.
Functional with basics but not great
by Campari819 on 2020/03/21 11:53
Not super intuitive and really slow transition to 'manage your booking'. Needs to be easier to view available seats - seems to take several taps/clicks and then doesn't seem possible at all to check seats after you've checked in for your flight.
no it doesn’t load
by P736(.:)?$ on 2020/03/12 15:07
app never loads, takes forever
Nick Goddard
by nick.goddard1969 on 2020/03/12 02:30
Worst airline app ever
New update made it even worse
by Mikesen111 on 2020/03/11 23:43
This app is light years behind AY, AA, LX, LH, etc. Poorly designed, with lack of end user awareness. Often has to link to webpage for basic things, only for the webpage to tell you that you should use the app to download the ticket... Just not up to standard this app, of course depending on your expectations (it is BA after all)
Big waste of time
by hockeyteam on 2020/03/11 09:12
Logs me out then won’t let me log back in. Only option is to register which takes ages.
Frequently out of sync with signage
by grandgeezer on 2020/03/10 13:26
It'll often contradict what the gate PA screen is stating, or be missing information that otherwise is available. Booking doesn't appear to work at all. When it has current info (like gate#), it convenient on the go.
Well done
by 216 for 25 years on 2020/03/09 19:09
The old app was not good at all. Great recent improvements. Everything works and fast
Nearly useless
by lobitos on 2020/03/09 06:56
The worst airline app of the bunch. When you attempt to manage your booking you’re left looking at a blank screen with no information or menus. I booked a seat weeks ago and it was confirmed. Looked on the app and it doesn’t even show up as being booked. BA is an awful airline and the app, I suppose, suits the carrier.
Horrible
by ffffffrreedd on 2020/03/06 14:44
This app does not work. Long delays and not user friendly.
App
by minnie bow on 2020/03/05 02:59
The app is very easy to use and informative. Check in process was easy too
It’s not working
by Pdaffern on 2020/03/02 20:13
When you get to the end of check in and choose to get a mobile ticket it fails...every time. Everyone in the line had the same problem so it isnt user error.
Getting worse. Interface inconsistent
by njt921 on 2020/02/28 18:17
Gradually deteriorating performance. Likely since data link. I use it two or threee time’s weekly and any IOS device it’s pretty poor. Sometimes having to re log into my account 3 or even four times.
Bad unresponsive app
by Mano665 on 2020/02/28 05:30
The app is bad. Feels like a web view hosting a web page that’s not built properly so it keeps hanging, and failing in all conceivable and inconceivable ways. Kept asking me for passport details and not letting me check in and get a boarding pass even when I had provided them (I’m a US citizen traveling back to the US, so no tricky visa situations) I ended up using the web site from a browser and reentering my US passport information to get a boarding pass. Even then the web site asked me for a green card or visa (hello! us citizen, us passport) I’d suggest rewriting the app as a native mobile app.
Amazing
by Blaze_keys Ehud on 2020/02/27 03:16
The prices are beyond imaginations. Always fair and the app has been amazing. Been flying from Edinburgh to London and back and it has been amazing. Will choose you guys again and again...
Get a better app, BA
by RideReporter on 2020/02/26 23:58
Clunky online check-in Never saves passport info Bookings don’t show up in app even when booked to my free flyer number How hard is it to get this stuff right?
Clunky and glitchy
by App-review0003 on 2020/02/26 13:56
Makes you log in at each small step. Launches out browser instead of staying in-app. Impossible to find anything beyond advertisements to fly more.
Buttons are not responsive
by acqb1 on 2020/02/24 21:02
Buttons are non responsive, I cannot see anything I am typing in this review because the letters and the background are the same color.
Buggy App
by Ripj3188 on 2020/02/23 19:56
This is the worst airline app I’ve ever had the misfortune of coming across. Painful to obtain boarding pass and switch seats. Must do a complete overhaul.
Greatest Airline App!
by Zababe1 on 2020/02/23 07:37
Love the way it is so easy to navigate. Information is always live!
Utterly Stone Age
by interlard on 2020/02/23 01:33
UPDATE: Second try and it worked normally. Why is this app so buggy? Did they forget to delete the PDF boarding pass code? ORIGINAL REVIEW: Check in doesn’t work. It opens a browser window and then says I have to allow cookies (which is impossible for me to do—haven’t they tested their own app??) So I check in via the website. They can only show me or email me a PDF of the boarding pass. There’s no concept of saving an electronic boarding pass on your phone. And even though they have my email address, they insisted I type it again. Twice. BA is still living in the 1990s.
Super slow and limited info
by gtsports94 on 2020/02/19 09:51
I have not used a slower app. This is very frustrating when you’re trying to check in or change/view seats or see any information about your flight. The information available in the app is limited. There is no baggage information, for example.
Not a great app
by missusanyc on 2020/02/15 19:39
Terrible interface
Complicated App
by letter2nate on 2020/02/15 05:11
The app is way to hard to navigate.
New update (Feb 2020) is awful
by Kecrowe on 2020/02/14 08:54
New version of the app is slow, keeps constantly asking me to log into my exec club account, re enter booking references, freezing, etc. fix or go back to old version
Nope
by Soitsme on 2020/02/13 16:56
If you forget your password you’re screwed. Reset doesn’t work. No one to contact.
Appalling
by A7X899 on 2020/02/13 02:53
Tried to check in exactly 24 hours in advance. For 45 minutes it advised me they had “technical problems” and i was unable to check in. By the time i was finally able to check in the only seats left for my son and i were in totally different rows.
Timeline disappeared
by timeline dissappeared on 2020/02/13 01:07
What happened? Why is it gone??
Not user-friendly
by Saif Al-Enizi on 2020/02/09 17:43
Not user friendly especially when it comes to check in and changed after checking in
Seat selection
by Bbobthorn on 2020/02/09 17:28
My god, I had to go back and forth something like 10-15x to get it to allow me to change the seat. It would put a “box” around it but not allow me to save it
Barely functional
by Aiden71 on 2020/02/09 15:29
The BA app is slow as heck - you tab a button and need to wait seconds for a response. When trying to pull up a booking, you can’t paste a booking reference. It’s a hodge lodge of native app and embedded web pages, and sometimes it doesn’t know which is which, for example when you go to get a boarding pass it gives a set of directions in a dialog asking you to take one set of steps on BA.com and another if you are using the app.
Extremely long wait on hold
by Arctureus on 2020/02/08 16:51
I had to wait almost an hour on hold to speak with a BA representative to rebook a ticket due to a cancelled flight! And there was no alternative.
Good app with one major flaw
by lbdell on 2020/02/08 13:11
Decent app but the fact that it does not remember your passport details is obnoxious.
Horrible UX and functionality
by steve.miller12345 on 2020/02/07 15:55
Redirects you to nothing, can’t do basic things well like provide boarding pass or check in times. A horrible app to match a horrible airline company
So so
by Couch60 on 2020/02/06 22:05
The airline is great, the flight crew are excellent! However, the app has been completely useless for me. I couldn’t check-in via the app. I keep getting an error with Passbook message. No gate or terminal change notifications and I have been unable to get my boarding passes using the app.
Absolutely useless app
by jdob124 on 2020/02/05 13:42
The painfully slow navigation leads in circles; digging into an option like seating leads back to the main menu. Selecting the same menu item multiple times leads to different sub menus in the navigation. Errors are simply “Sorry, try again later” with no further information.
Check in online
by Richrokam on 2020/02/04 21:36
Very smooth and hassle free. Thank you.
Comically bad
by bahelp? on 2020/02/04 15:56
It’s only saving grace is that every time I take someone else through the experience it’s reliably comical; we have even sometimes been reduced to tears of laughter at the infinite loops and non sensical error messages. “Want to see what BA ground hog day app?” The other thing I am grateful for is that you allow your interns to run teams of 4yr olds to develop the app. I appreciate giving back to the community in this way but after 1yr of having used the app with no progress you should probably have the app development in the hands of someone who has at least some experience at seeing a phone before. Genuinely embarrassing for BA.
Argh!!!
by stanlap on 2020/02/03 05:11
Getting a boarding pass which properly reflects my TSA Pre membership is nigh unto impossible. Grrr!
What a breeze!
by Cartuti on 2020/02/01 15:19
This has been the beat online check in experience I’ve had with BA using the app. It took me less than a minute to get my boarding pass. BA is clearly improving their systems and the customer experience!
No smooth transition between one world airlines
by this is a terrible system on 2020/01/31 20:43
Managing bookings and checking into flights operators by other one world airlines is a nightmare. No two systems use the same reference codes, and getting your boarding pass from another one world airline takes serious troubleshooting.
Time Waster!!
by The Doyenne on 2020/01/29 14:46
I fly BA at least once a month and have a complete BA travel profile, yet every single time I have a trip booked I have to reenter my passport and contact information in order to change seats or see flight details. I’m logged into the app so all of this is TOTALLY unnecessary.
Garbage App
by marcyank on 2020/01/27 15:40
Mobile Check -in offered my wife and me an upgrade to Business for Euro 69 each which I accepted. However, next step was to give us our boarding passes for our Economy seats. It was like it never happened. Very disappointed. I wanted the Club and Fast Track. Only an AA Lifetime Gold and 7,000 miles from 2 million-so Oneworld Ruby gets nothing but a better check -in line.
Slow, clumsy
by bpandru on 2020/01/27 12:03
Always slow to load, always hard to find the option I’m looking for.
Great
by Gerpac12 on 2020/01/26 02:49
Awesome
Worst app of all major airlines
by AR1066 on 2020/01/25 10:49
It may look pretty after the refresh but to be directed to a website modal within the app to do anything of substance like CHECK IN or choose a seat is a joke. Get your act together BA - it’s 2020!
Too many steps
by terrible app 1111111 on 2020/01/24 05:39
There are far too many steps in the checkin process. The web and iPhone app don’t speak to each other. I was told on the app that I couldn’t check in and needed to get my boarding pass at the airport. I then went to the website and was able to check in. Very frustrating and takes way to long.
Great Service
by Siver Fix on 2020/01/20 14:20
What a fantastic app it works first time every time.
Better integration with OneWorld
by Bclan13 on 2020/01/19 13:06
It’s very hard to modify reservations, check in etc particularly for One World passengers
I am fed up with having to re-enter my details
by Judith2203 on 2020/01/19 12:48
Every time I enter this app it asks me for my traveller information despite being a gold card me ever. Travel needs to be easier than this
Limited and Primitive
by SoBay Boiler on 2020/01/18 12:16
The app doesn’t allow you to see seat map and update seat request. Many places where you think you select to do something and it sends you to a place where the action you want to do isn’t there and puts you in a loop or it doesn’t do anything except give a blank screen.
Needs improvement
by firsttimeBAtraveler on 2020/01/16 12:29
Bare min info like gate # is not on the boarding pass.
Could be Better
by Yipee Keyah on 2020/01/16 10:53
I wish I could give it more than 2 stars. Not as good as the airline itself. Find it quite glitchy and not always stable. Boarding pass storage a bit confusing after it is generated. Can I add to my Apple Passport? Thanks. Jarleth
Really poor app!
by Bieberfever8301 on 2020/01/15 02:36
Serves very basic purpose, but if you want to do something like book reward travel, it switches you to a responsive web page (outside of the app) which is super slow and poorly designed. They need to extend the native app to provide decent functionality vs pushing you to a webpage. Frustrating. Their competitors do this (look at United for example). Shameful that a company like United has better tech than BA.
Slow app
by anan_nyc on 2020/01/14 20:05
App is not very responsive. Seems very slow relative to your competitors.
BA app
by e...04 on 2020/01/14 13:11
Bit slow and not easy to navigate. Where do I see a seating plan with my seat for instance.
Terrible customer service
by Antonpug on 2020/01/12 23:29
Lost my bags and won’t pick up the phone or tell me when they will find them. Rude and not helpful.
One of the worst airline apps ever
by Total Top Guy 007 on 2020/01/09 13:17
Take a look at United airlines, then ask me for a survey
London - Cairo Flight very poor
by Shetos202 on 2020/01/08 20:01
The plane from Cairo to London on Titans airways (From British Airways) is very poor no screen, the seat don’t have even an incliner!! very poor flight for a 5 hours duration
Amazing!
by Juiccy_Fruitt🍉 on 2020/01/08 18:38
Very helpful in getting my boarding passes and flight booking 🙂
Okay at best
by Saloctogonapus on 2020/01/04 22:17
I travel quite frequently and British airways tends to be better than other but the app itself is slow and not user friendly.
Poor utility
by ShamrockJack on 2020/01/02 15:01
Far too many times the app throws me to the website but doesn’t carry over info like booking reference. Manual entry leads to a poor experience
TRASH
by LolaBunny1991 on 2020/01/01 22:09
The app used to work. Now it doesn’t. I literally have to go on the web. What’s the point of having an app that DOES NOT WORK
Frustrating
by PhosBoss on 2020/01/01 07:12
Sometimes it works ......
Non - responsive
by Big Idaho Daddy on 2019/12/31 04:57
Doesn’t work half the time, keep trying to check in, and just goes to blank screen. Have two travelers on same itererary, but only gives one of us a boarding pass. Now have to stand in 2 hour check in line...
BA - Comparable to Spirit Airlines...
by Crrider on 2019/12/30 14:28
BA is the worst international airline ever. Poor connecting flights where you have to collect your own baggage and make the transfer yourself... to poor customer service.
Bad checkin experience
by Olivier M BOS on 2019/12/30 08:03
Many errors (need cookie!!!), no waiting image, numerous fields to enter (email, phone) multiple times while already in the reservation. Way too many steps.
Needs an upgrade
by SarahMarWright on 2019/12/27 23:14
So many issues.
Simplicity and excellent reliability
by breakdancer555 on 2019/12/26 14:40
Easy to use, reliable app. One problem is that whenever you tap a button or link, it takes a few seconds to respond. At first I would tap repeatedly with frustration thinking it’s just frozen, until I found out it’s just slow. Please fix that.
World Class Airline
by Calivendor on 2019/12/25 16:42
Recently my elderly father cut short his vacation and British Airlines stepped up to the plate ensuring that in his emergency he would have to worry and arranged for him to fly home early without incident! Wat to go Baa!!!
Should be include boarding time
by snh jcidm on 2019/12/25 04:10
Should include boarding time.
Buggy and laggy
by Lancer192 on 2019/12/24 02:05
The app is buggy and laggy
Can’t switch seats once boarding pass emailed
by Add11sd on 2019/12/23 00:34
But totally fine it’s mobile pass. So one of us ended up with a seat that they could Change from
Check-in Process is Horrible
by AppleII+ on 2019/12/20 21:08
It looks like just an internal browser with many bugs. When adding greencard info it closes the window all the time. Other bugs as well
Lovely
by dadajoeremix on 2019/12/19 12:48
I love BA
API Info Entering
by Trvlairman on 2019/12/19 08:27
API Information link appears to be broken. When trying to enter API info App goes right back to Passport Info which showed completed. This was in an iPhone. Did not try iPad.
Disabled on jailbrokem iPhones
by BUYaMACsaveTHEworld on 2019/12/08 12:11
I don’t really know why they are doing that makes it a bit annoying to use.
Nice but still some bugs
by sydirah99 on 2019/12/08 10:15
Easily navigable interface, but I kept getting errors when I tried to get my boarding pass via “mobile”. At both ends of my trip, it took about 30 minutes before my boarding pass showed up in the app after checking in for me to add to my Apple wallet. As a precaution I emailed my passes to myself.
Never works for me
by Mmmmmeme on 2019/12/08 01:19
I try to use the app and once I choose the locations and dates, the app just shows a blank screen. I have uninstall reinstalled and it is updated.
Slow app
by ksattic on 2019/12/07 08:35
I fly BA a lot but this app is not very good. It relies on web pages for a lot of content so it can be extremely slow.
This App Needs Work
by Luke SF SEA on 2019/12/06 08:09
User friendly- absolutely not. This app is old and outdated, non functional and clearly work that isn’t a priority. You’re getting this feedback from a user of other airlines apps. Take a look at the Alaska app for better practices with the BA app
App is a work in progress
by EandV on 2019/12/05 14:32
It’s a decent app, but some workflows are still in a browser frame, so it’s not a cohesive experience. I’m sure that this will improve one day.
Angela
by angeimrl on 2019/12/04 01:31
First time using this app, works very good
Needs lots of work
by Project Teacher on 2019/11/29 06:52
3 problems 1. Pretty slow 2. Doesn’t show multiple bookings together in a user friendly way 3. Problems checking in where it goes into a loop asking for passport number repeatedly and never gets to a successful check in
Never saves my info
by marvel85 on 2019/11/24 10:44
This horrible, clunky piece of software forces me to enter, and re-enter and re-enter my passport info every. single. time I have a new booking. Despite creating an account. Despite having saved it in there. And then this horrible interface. Fix it, BA, this is unacceptable!
FIX THIS!
by Zierra28 on 2019/11/23 13:29
Did you all fire the competent people? This app used to be better, now I can’t even choose my seat or add my basic info. Will I even be able to check in when the time comes?? What’s happened BA??
NO FLIGHT INFORMATION FOUND
by MXKQ1 on 2019/11/20 16:25
I’m sitting at Heathrow International airport, Skyside, and it’s not finding my current flight. I thought that’s the whole point of this App?? After entering all my personal, private details, it doesn’t do what it’s suppose to so they just have all my information now. The website doesn’t show my flight / gate information either. Just says couldn’t find the flight. Both the App and Website I personally find disappointing.
Still crap
by scottish_dave on 2019/11/20 04:21
Terrible app, the text I am currently typing is displayed as white text on a white background, they cannot even get customer feedback correct....
Poor information
by iPhonanista on 2019/11/19 12:37
No gate info. No boarding time. Even 75 minutes before flight. Review comments input area does not show characters. White on white. Poor app development skills.
Terrible airline!!!
by Crashed after update on 2019/11/18 16:44
They broke my luggage and on my way back home they failed to post the gate number on the app / airport screen causing me to miss my flight. No one at the airline was willing to help me figure out how to get to my connecting flight home. Customer service was terrible!!!
The french version is just unusable
by My newyork on 2019/11/17 12:45
If you like puzzles you may like guessing all the abbreviations they came up with to make French words fit in the button boxes. Otherwise your life will be a nightmare. Plus there still are some English words left here or there so why bother!
Mobile Number
by tunchoon on 2019/11/14 16:17
The app prompted for mobile number but I couldn’t save it even after many attempts. I tried it without the country code, as instructed, it didn’t work. I also tried it with the country code, that didn’t work either.
Can’t believe it!
by mr.ubercool on 2019/11/14 05:48
App won’t let me log in using the identical user name and password that works on the web, what rubbish this app is!
Love British Airways
by Jen L. P. on 2018/12/03 21:48
My husband and I flew back from London to Nashville to end our honeymoon in Europe. We were seated comfortably in the back at row 40 and we would have been fine in economy since the aircraft is so clean and well kept and the attendants are very sweet. One asked us about our visit and we said we and on our way back from our honeymoon and he offered to upgrade us to seats 11 K and 11 J in economy plus and that was so wonderful! He said “it’s a bit easier seating on a honeymoon in those seats, don’t you think” . We were given champagne and food was great, I enjoyed this airline so much. Quite a lot different from our American Airlines we flew to London from the start. The plane smelled, I couldn’t eat the food it was pretty poor, and the microwaved hot pocket made my stomach turn. But the people were nice on American too, I would just avoid the airline because of its poor accommodations and the shape the airplane is in makes for an uncomfortable 8 hours of flying... I don’t know why people review this airline as anything but great, friendly and warm service, clean plane, great selection for food and entertainment. If you’re sweet and polite and reasonable, and honest you’ll find you get better interactions from people no matter what airline. Love British airlines!
Great app unfriendly agents
by OGGuaruja on 2019/02/13 11:40
I’m waiting to board a flight with BA to LHR and connect with BA 247 to Sao Paulo. The lady that did my checkin was very unfriendly and had the wrong attitude to be in contact with customers (and she is working in the “Business Class” desk! - I think we (customers) should be able to evaluate airport agents instantly upon completion of checkin as we do after calls, after using your app etc. Maybe this would help “shaping” a seemless excellent customer service at BA! Certainly with the high unemployment affecting France, BA could do a better job at recruitment and selection for airport jobs.
Mr. Paul Strivings
by Pdstri on 2017/12/28 01:22
We booked 2 tickets from British Airways to Turkey Sept. 9th for a January 16 flight. In October, Turkey began a series of changes in Visa requirements for US citizens wanting to travel to Turkey. I’ll skip all those details now since I’m reviewing British Airways but at each step of not being able to get into Turkey, we called British Airways to find our options (refund, voucher, etc.). Each time BA assured us that we’d get our visas and and to wait. They would only refund taxes and fees, about $990 (customer service wouldn’t say a monetary figure) out of $3500. We waited and tried monthly. Finally, after getting approved for an appointment for an in person visa interview with Turkey, the only available interview was in January, the day before our flight. Then there’s a two week approval window. So no visa and when we called about refund options, the refund offered now was $187. I believe since BA is government subsidized, there was a conscious delay process to permit the government to continue to collect time released taxes. I’d enjoyed multiple Economy Comfort step up seats and comfort and thought I’d found a comfortable way to travel. I’ll now take my business to another airline. I forgot to say, but when I calmly said to the BA customer service agent when offered $187, that I might as well hold onto my seat so BA could not resell the seat, she hung up on me. Fly US and suffer with the tight seating.
Needs significant improvement
by Casey E. B. on 2019/01/01 16:57
The app as a whole doesn’t function well from a technical perspective. The user interface, in theory, is pretty well thought out, but I can’t enjoy any of it because of the technical difficulties I’ve been having with the app. This is coming from what you would consider a power user - I’m not your grandma and using a smartphone for the first time. When it’s difficult for someone who thoroughly understands the inner workings of mobile applications (+3 of her tech-savvy friends), you have a problem. An example of a use case is earlier when I attempted to check in for my flight, got to the final step, and the app crashed. I then decided to check in via the web and the process showed several discrepancies. I also couldn’t get my mobile boarding pass unless I went back to the app and finished my check in process, which I couldn’t actually complete because of aforementioned difficulties. There really needs to be some significant technical adjustments to the app. For an airline that is highly sought after, your app is severely lacking. I’m happy to provide more detailed feedback if needed.
Technology gap=a bad sign for the company
by ISF run on 2018/06/19 14:30
It’s sometime hard to separate the corporations from the computing presence they project with their apps. I’ve lived and worked in Silicon Valley CA for over 30 years and there we have a consensus among our friends that it’s possible to forecast a company’s future by the quality of its Internet presence. This does not bode well for BA as this iOS app projects a backward stagnation. Unfortunately I find it frustrating to write these reviews as the people who read the feedback cannot present it to those in charge since their culture is usually the cause of the technology gap and they just can’t bridge it. Update: As I continue to use this app over many years and get hit with layer after layer of bugs and mishaps that inconvenience BA customers and club members, I wonder when will the responsible executive be dragged through the streets of London with tar and feathers - I guess never... it’s equivalent to BA’s running of T5 in month one, but just in a permanent state.
Overall great app, but a miss on Watch
by GaryCATX on 2019/01/04 02:19
Overall, this is probably the very best airline app of the many I use. It’s simple to use, yet provides far more information and utility than any other I use. And it’s actually visually appealing. However, the Watch app doesn’t seem to work. Despite having a flight departing in five days, the Watch app says I don’t have any upcoming flights in the next seven days, even though I have two (both of which show in the app on my paired iPhone.) Having access to the app on the Watch is super useful while traveling, and the absence of this feature working correctly made me withhold a fifth star.
Flights are Cheap - Services are terrible
by JJSKI79 on 2018/02/21 03:54
This Airline wants you to buy a ticket - take your seat, be quite & don’t ask for anything. On 3 occasions I wanted to upgrade my seat to first class. None were available at the time of purchase. Day of the flight, first class seats became available - no one would process the upgrade & take my card! Not customer service, the check in counter, no one = god forbid I have have flights delayed that interfere with obligations on the other end - they make no effort to help you out = has a flight to Chicago O’Hare delayed at Heathrow, then onto Denver with American Airlines on the same ticket. The plane at Heathrow breaks down - I asked them to put me onto a flight direct to Denver - plenty of seats availed = nope, not a chance. They don’t care that timing was of the essence. As long as you don’t need, ask for anything or make an inquiry, take your seat, be silent = everything will be great :) The only thing BA has going for them is cheap tickets to Europe from the US. Now the brand new update to this APP doesn’t work - can’t book flights cause the APP crashes, there is no way to co tact them except to blast them here - there not going to read this anyway.
Never fly BA
by Nattyicing on 2019/06/27 01:49
I will never book a flight with British Airways. I spent $1,100 on tickets but booked a spontaneous flight to Italy. I planned on missing one of my flights with plans to meet the second flight in London. When I called BA to inform them I was going to be a no show at the first location they informed me my second flight would be canceled due to a changed itinerary. THIS WAS NEVER MENTIONED IN MY CONFIRMATION EMAIL. I would have never booked my other flights. To make a long story short, I threw away over $1,000 trying to fix this mistake. When requesting a PARTIAL refund they simply informed that there was nothing they could do. Basically robbing me, while other passengers took advantage of my “no show” seats. Unbelievable! I will never fly BA again and will make sure my friends and family are aware as well.
Glitchy A F
by BBrooke308 on 2018/03/08 04:27
I checked in using the mobile app because I figured it would be more convenient to have a boarding pass on my mobile. Upon doing so it would allow me to check in but not change seats nor download my mobile boarding pass. Screen after screen kept telling me that my reservation number was invalid or that the session timed out and I need to start over. When logging in online it said I already was checked in therefore could not change seats any longer but if I wanted to download my boarding pass on my mobile I need to use the app. If this app actually worked all of that would make sense but since it does it doesn’t I am left frustrated and without. This will be my first time playing on British Airways and so far I’m not impressed.
Better than any American Airline.
by Joshbek1 on 2019/10/20 07:57
Just as I thought, European airlines are better. In America we do not know how bad it is until we use an airline like British Airways. The app works well, the plane clean and even in coach there is good legroom. The flight attendants are super attentive to your needs. Even if the ticket costs a bit more than an American carrier, buy it!
Worst app EVER.
by dogcatcher1234567 on 2019/06/23 17:46
I want to give it negative stars but cannot. When I first tried to check in, I couldn’t for scream hours. This app is the slowest one I’ve ever used. Have to get back in multiple times because it crashes constantly. Why do I have to put my passport number in every time? Why won’t it save it? Same for email. Also, why after I’ve checked in and gotten a boarding pass do I get a push notification telling me to check in and then it shows I’m not. This app is worthless. I’m deleting it after I get home and never using it again. Absolute waste of time. You should fire the designer and whoever works on it. They are not qualified to maintain an app and are stealing money from your company. Ps. Nickname? What the hell?
BA App.
by Duchess1962 on 2019/10/20 12:34
I love British Airways but their app. Is a bit lacking - it simply does not update frequently enough. I use SW a lot and their app. Is amazing and always up to date - this can be super helpful when there are potential flight delays etc. it not I it keeps you updated with times, but with gates, which is very important when you have limited time. The gate for BA/AA flight from London to DFW was shown in the terminal way before the app. In fact, we are not long before boarding and it still has not updated!!!! This renders the app. pretty useless for the most part if it cannot be relied upon. Disappointing.
This app is not user friendly
by MLCDALD on 2019/10/13 06:36
1) why ba doesn’t provide boarding time? 2) why does the app, despite having my name and booking and flight info still require me to put in booking number to change seat???? It pops up a PROMPT asking me to if I wish to change seat but then the process to do so is a nightmare 3) same for adding luggage...I assume you want my money right?? Why don’t you make it easier for me to pay for these amenities??? It just took me 30 min to check in, pay add luggage and change seat. 30 min!!!!! Other apps are way better in this respect and frankly I will demand that my agency never books me ba flights again
Good App, but..............
by Bhambamafan on 2019/05/30 02:54
I think it is a good app, but it’s somewhat basic in what it offers users. There is not an ability to search for a vacation package, I.e., a flight and a hotel or a flight and car. It takes an inordinate amount of time to search for those individually, then bundle them. I’d like to have an ability to view more detail in my account as well. Overall it is a good app, but a bit more tweaking would make it much better.
Comically bad
by bahelp? on 2020/02/04 15:56
It’s only saving grace is that every time I take someone else through the experience it’s reliably comical; we have even sometimes been reduced to tears of laughter at the infinite loops and non sensical error messages. “Want to see what BA ground hog day app?” The other thing I am grateful for is that you allow your interns to run teams of 4yr olds to develop the app. I appreciate giving back to the community in this way but after 1yr of having used the app with no progress you should probably have the app development in the hands of someone who has at least some experience at seeing a phone before. Genuinely embarrassing for BA.
Nearly the best airline app
by 5CuNN3R on 2019/07/19 10:30
Have always liked this app but got a bit miffed on a recent business trip when trying to get the final mobile boarding pass for my last flight. Not able to do so apparently because the overall itinerary of flights was too long to display.....what??? Those flights are gone already. Should be an easy bug to fix and then you get that extra star back 😄
Bad unresponsive app
by Mano665 on 2020/02/28 05:30
The app is bad. Feels like a web view hosting a web page that’s not built properly so it keeps hanging, and failing in all conceivable and inconceivable ways. Kept asking me for passport details and not letting me check in and get a boarding pass even when I had provided them (I’m a US citizen traveling back to the US, so no tricky visa situations) I ended up using the web site from a browser and reentering my US passport information to get a boarding pass. Even then the web site asked me for a green card or visa (hello! us citizen, us passport) I’d suggest rewriting the app as a native mobile app.
Poorly designed buggy mess
by Oldmanratbin on 2018/12/25 07:27
Buggy as you like. But beyond that some really poor design choices. For example, want to book a flight with avios? Sure thing. Here’s a list of days you can fly, without any details of how many avios are required, what the taxes/fees are or even what time the plane departs. Just that it goes on a particular day. If you’re trying to push back on people using avios then think again - bad customer service will eventually crush you in the marketplace. I’ve been living in the US for 5 years and the United app there makes this look like a college project.
Very Poor
by Gerald hemlines on 2019/10/11 18:01
I tried over and over again to “check in” ahead of time and it kept prompting me to enter my passport information. Once I did, it brought me back to the original screen to start the process all over again (this also happened on your website). I was hoping to upgrade our seats before a long international flight. After trying over and over again, I gave up and figured I would just ask at the airport. Once I got to the gate, I was told I should have “checked in” ahead of time for an upgrade. Very disappointing.
JD1
by JD*1 on 2018/06/14 08:27
I fly about 200k miles/year. I found this app completely counterintuitive and dysfunctional. BA customer service was closed on a Sunday night so there was no one to call. I tried over an hour on the app and then the website to change my flight. It would not allow it. I also wasn’t able to download my ticket to my phone. I fly many other airlines and this is the most frustration I’ve had with an airline app. I do want to add that when I called BA customer service Monday morning, they were very helpful. I think they realize that their app is subpar.
Seats and check in
by Cathamaroona on 2019/07/29 10:35
I’m disappointed with both the app and online portal for reserving seats beforehand and during check in. This is not the first time I’ve tried to select my seat and I just get sent round and round in circles never reaching the seat map to make the required changes. I was willing to pay, but could never reach that option. Why say a passenger can do something when you’re not allowing them to do it? That’s false advertising and such a frustrating waste of time.
AA / BA mobile App
by ShouldAlwaysFlyDelta on 2019/07/07 20:06
App does not work, is completely tangled up and confused between AA and BA flight#s and signin. After a lot of tenacity, got to the point of entering my passport information only to be rejected again with “invalid passport information “ error message (incorrect msg since passport is valid and information typed in was correct). Finally had to wait in line for 45 minutes and representative got my boarding pass printed in seconds. I did not check any bags therefore the wait in line was only to avoid dysfunctional/useless app.
Family Trip to Scotland couldn’t have gone smoother
by Greatest Experience on 2018/11/30 17:41
Had the best experience ever first time flying BA. The crew and support team was so kind to me and my entire family. I had to fly 7 kids and my in-laws across the pond to UK from USA and could not have done it without your help. Wow. I will fly BA every time.
Bleak customer service and flights
by c_n567 on 2019/05/27 06:26
I have booked a flight on (economy)British airways and it was cancelled due to engineering issues, again the next day after contacting customer service they rebooked a flight which got delayed by 2 hours , which affected the boarding of connecting flight. When asked customer service for rebooking they said no tickets were available. Dint upgrade when there were tickets available in other class. Dint respond properly when asked about refund. Had worst experience and 2 days waste of time.
Never flying British Airways Again
by Chucky1960 on 2019/07/28 13:13
After having confirmed seating for me and my wife to travel together to my amazement the airline changed my wife’s seat. After spending over an hour in the phone with airline employees I was told nothing could be done. Yesterday when I checked we were in our assigned seats together and now less than one day later my wife has been moved. I requested her seat be switched back and was refused. I will never fly British Airways again and will be encouraging everyone I know and on social media to avoid British Airways like the plague.
Upgrade letdown
by 171780984653 on 2019/03/30 12:03
At check-in I was offered to upgrade to world club on a special offer. It was impossible to pay for the upgrade on both the app and website. I also spoke to agents twice on the phone who tried to provide the upgrade that was offered to me, and they were unable to change to world club. This is terrible advertising and I’m very disappointed that I would be promoted something in this way and not be able to purchase it. I normally love the service at British Airways but this was a true disappointment.
Record locators
by recordlocatoraaba on 2019/01/08 07:57
If I book a flight marketed by another one world airline (in this case AA) that is operated by BA - the AA airline record locator is not recognized by BA. Further, the ONLY way I can find the equivalent (but distinctly different) BA locator is if I, bizarrely, go to the QANTAS Manage My Booking website, enter the AA locator, which then brings up the corresponding BA locator I can then use back on the BA Manager My Booking. Bizarre. Why can’t the BA App or website do what the QANTAS sites can do for a BA operated flight!!!!
Terrible UI
by JacksonVendetta on 2017/11/28 06:52
I’ve used plenty of mobile apps for flying (AA, Alaska, Qatar, BA) and this is by far the worst app! It is confusing and unintuitive. With American and Alaska, you need only open the app, click on your flight, and the seat assignment/selector, check-in/boarding pass, and info options are right there. But with BA, you have to find the specific flight from your homepage, click through, select manage booking, scroll to select seat. These are also just small lines of text you’re looking for. Terrible!
The App writers need to try
by CooperBoojum on 2019/06/22 21:01
Of the various Airline Apps I have used this is by far the worst. It cannot remember the emergency contact it demanded a week earlier. Fails to save multiple boarding passes, and makes no attempt at checking passport in advance. It succeeds at letting the traveler know which gate to use, at least some of the time. It mostly appears to be a cash grab by misleading that a bag will be charged for and asking for the money upfront. Not sure if the App writers were trying for anything more. At least it is free.
Simplicity and excellent reliability
by breakdancer555 on 2019/12/26 14:40
Easy to use, reliable app. One problem is that whenever you tap a button or link, it takes a few seconds to respond. At first I would tap repeatedly with frustration thinking it’s just frozen, until I found out it’s just slow. Please fix that.
Poor service, old plane, impolite staff...
by Nice Guy I Am on 2019/02/10 03:44
Disappointed in this airline. Taking care of customers clearly isn’t their priority like it used to be in years past. Paid $3500 for a one way premium economy seat on a long haul flight from London to Phoenix after an injury I had overseas. Staff refused to help me load my carryon bag in the overhead container, were impatient with me when I walked slow to use the lavatory, told me I couldn’t have a cup of green tea unless I paid for a First Class ticket. Plane was old, had poor quality infotainment, smelled musty.
Utterly Horrible
by mkn000001 on 2018/09/29 02:38
This is truly a ZERO. I can’t think of an app or website that operates more poorly. It insists I’m not connected to the internet when I am (other apps work fine), won’t let me fill in data it asks for. Won’t let me check in. Executive sign up was a nightmare, deleted my data twice before accepting it. Had to reenter everything. It makes we want to just go with another airline entirely. Incredibly bad app (mobile site really no better). Clearly, BA has no respect for its customers at all.
New flyer to British Airways
by Mandy Schultz on 2019/09/17 12:25
I’d like to say thank you my first time flying with your airline and this is the furthest I’ve ever flown, you were very friendly and helpful when or if I needed anything, thank you for your professionalism, I’ll certainly fly with you again Mandy Schultz
App has many bugs. Other airlines’ apps work better!
by Armchairtourist on 2018/06/27 11:06
The latest update has only managed to lose my next booking. I’ve tried to manually load in the booking reference, but the app claims it is already being displayed... which it is not. I fly regularly and on various airlines. Lufthansa has a great app, so does KLM. BA’s however has been riddled with issues. The update claims these have bee fixed but I have immediately encountered a serious one, which leaves me skeptical. Another frustration is that flights to places like Spain and Ireland are often operated by other airlines, even if you have bought the ticket from BA. In this case the BA app doesn’t work. I bought a BA ticket, and now I have none of the functionality... and often no ability to pick my seat either! Get your act together BA!
User unfriendly
by kojoquincy on 2019/10/19 11:45
Passengers should have the opportunity opportunity to make changes after check in upon realization of an innocent mistake. Even when the system recommends calling customers service it takes 45 minutes to be able to speak to representative.
Can I trust it?
by T./ on 2018/03/14 20:55
The app does not refresh. It is showing me double-booked on return flights via 2 different, nearly simultaneous, routes (the information is correct on the BA website). This tells me I can’t rely on information in the app. It’s not completely unusable, I just have to keep remembering which flights are accurate.... Think I’ll use the website instead. Not as convenient, but more accurate.
Total failure
by Hungry9763 on 2018/05/28 16:59
I tried to use the app to check in to an upcoming flight and it failed to ever load a check in page. Just kept returning an error saying it couldn’t establish a secure connection. FWIW - the mobile web experience is awful too and required over an hour of attempts to check in. I tried to give up and call, but after waiting on hold for 20 minuets I was told that they can’t check in by phone and I have to use the website. Wow. 0/3. We’ll done BA.
Nice but still some bugs
by sydirah99 on 2019/12/08 10:15
Easily navigable interface, but I kept getting errors when I tried to get my boarding pass via “mobile”. At both ends of my trip, it took about 30 minutes before my boarding pass showed up in the app after checking in for me to add to my Apple wallet. As a precaution I emailed my passes to myself.
Frustrating and worthless
by F. Russ Trated on 2018/04/22 19:08
Deleting app after I write this. Downloaded this in an effort to do Early Check-In. Entered my information and it brought up my resy no problem. Clicked “Online Check-in” and it asked me to “add passport”. Clicked on that and it had me fill in some personal info and instead of taking me to next step (or even an error page) it instead took me back to the start. Tried 5 times and remained stuck in an endless loop. Very frustrating!!!!!
What a breeze!
by Cartuti on 2020/02/01 15:19
This has been the beat online check in experience I’ve had with BA using the app. It took me less than a minute to get my boarding pass. BA is clearly improving their systems and the customer experience!
App works but causes a calendar mess
by Coyabruto on 2019/10/17 11:35
I use the app a lot but my use is not a complex one. It is simply to check in or to buy tickets. Both functions work ok. Not as well as some of the other apps, but does the job. However, every time I open the app it causes a reshuffling of all the flights that are linked to my calendar and a torrent of notifications from my calendar saying that all the events have changed. Which means that now I fear opening the app.
Frustrating check in and luggage payments
by RelocationCrazy on 2019/07/20 20:18
Besides the fact that the baggage fees are a total rip-off, trying to get the online check-in to work was very challenging. I’ve prepaid for the luggage and have an email confirming this but it doesn’t seem to have registered on the BA app. It seems intuitive until you actually use it.
Easy to use
by dcasto1 on 2018/08/18 13:18
Compared to other airline apps I’ve used, this one is very easy to use, especially for beginners. I like being able to save the boarding pass as a picture as well- helpful when WiFi/service is inaccessible
NO FLIGHT INFORMATION FOUND
by MXKQ1 on 2019/11/20 16:25
I’m sitting at Heathrow International airport, Skyside, and it’s not finding my current flight. I thought that’s the whole point of this App?? After entering all my personal, private details, it doesn’t do what it’s suppose to so they just have all my information now. The website doesn’t show my flight / gate information either. Just says couldn’t find the flight. Both the App and Website I personally find disappointing.
Confusing Process
by Top Fin Tom on 2019/08/03 22:54
App made me enter the same information multiple times. It returned me to the same pages multiple times. After paying for my bags, it returned me to the bag that asked how many bags I wanted to check. I do not know if the correct information was received. Now I have to worry until I get to the airport tomorrow.
Last time Flying BA
by Mama Bori on 2018/08/16 05:30
This summer will actually be the last time I will ever book BA flight for my family. I am going over to Virgin Atlantic. British Airways mysteriously caused over 50,000 avios to disappear from our family account, dismembered our family account, I wrote emails and called and all to no end. My husband also approached the customer service desk at Heathrow one time and they couldn’t help. Why B.A. is so out of touch with customers, I don’t quite understand:(
Constant vibrations from BA app
by Brian Thurston on 2019/10/11 06:22
For some reason when I open this app, my phone starts buzzing while I use it AND when I switch to any other app. Even if I hard close the app. It will then continue to buzz randomly until I lock my phone and it takes another 10-15 seconds for it to stop buzzing me. It’s not continuous it’s pulses as if it’s an alert but there are no alerts. And yes, I’ve isolated all other apps and it’s this one. Fix it please!
Not very functional and full of fluff
by chaiim on 2019/11/02 18:11
Timeline is a waste. AO does not recognize status of passengers in the one world system and often requires calling in to avoid being charged extra for entitlements of ones status. Booking should display record number without having to search for it.
Frustrating experience
by SlowApp! on 2019/07/06 20:55
On a recent flight from London to Barcelona, it took me FOREVER to check in, pay for my luggage and get my boarding passes. I needed to use the Mweb experience to be able to interact with the app. Seriously slow and it gave me several error messages. I was finally able to get my passes after more than 12 hrs -not continuos, I was constantly checking to see if the app was working correctly.
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