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App name
PayPal: Mobile Cash
Description
The improved paypal mobile app is the secure way to send, receive, and access your money from almost anywhere. With our improved app, you'll get the convenience you want, paired with the secure transactions you've come to trust from PayPal. Plus, there are no transaction fees when sending money to Friends and Family in the U.S. when you use your bank account or balance. HELP KEEP YOUR FINANCIAL INFORMATION PRIVATE AND PROTECTED You can get peace of mind you deserve with: 24/7 transaction monitoring Secure encryption technology Fraud protection Fingerprint and two-factor authentication (activation required) SEND MONEY TO FRIENDS AND FAMILY FOR FREE It’s free to send money to Friends and Family in the U.S. using your bank account or PayPal balance. Settle up for your share of the bill, send a loved one the gift of money, or request money from a friend with ease. PAY FOR GOODS AND SERVICES WITH CONFIDENCE Sending money to someone you don't know? With PayPal, you can send it with confidence. When selecting Goods & Services, your eligible send money transactions can be protected by Purchase Protection. Terms and Limitations apply. And, if the recipient doesn't have a paypal account, can open one easily for free. ACCESS YOUR BALANCE INSTANTLY WITH THE PAYPAL CASH CARD Easily transfer funds from your bank to your paypal account and access your balance with the PayPal Cash Card. Shop in-store, online or anywhere Mastercard is accepted. Plus, withdraw your PayPal funds at ATMs worldwide. SEND MONEY TO PAYPAL ACCOUNTS AROUND THE WORLD* We make it easy to send money internationally. Choose from a range of currencies to help maximize the value of your dollar with our competitive fees. Sender and recipient must have a paypal account.
Best & Most Secure Money Transfer Service Ever!
by MinxKun on 2019/05/19 23:10
Title says it all. Super consistent service usage and always reliable and quick money transfers; and provides a buffer so you don’t have your debit/credit card info saved on a bunch of different websites. Thanks again PayPal! ^_^
Use it for everything
by Daarkenford Apple iOS on 2019/05/19 23:03
I love PayPal. I use it for everything I buy online. The only complaint I have is when I need to add money from my check account to my pay pal debit...it takes about a week to transfer the money. Not that big of a deal , just a minor inconvenience if I should find something I want to buy online from a website that doesn’t offer PayPal as a standard form of payment. Otherwise PayPal is a great benefit.
Dependable
by DTL44 on 2019/05/19 22:55
Great,great and great!😎🖖👍
Overall good
by zlangleyp1 on 2019/05/19 22:42
I’ve got to say, it’s a little careful. That my only qualm. I’m constantly having to prove it’s me or some crap like that: but all in all it is convenient
Best in the world
by jesusaucedo on 2019/05/19 22:36
I’ve been using paypal for over 10 years and never had any problems with them. Always secure and reliable.
Such a pain!
by B-Radicalness Ulesifah on 2019/05/19 22:12
It’s too confusing trying to just get your code for Walmart to cash out, asks you to do like 10 different things that you don’t want or need ! Could be a great service if simplified
Excellent app
by Black China🌹 on 2019/05/19 22:11
Love it
I wish I could give PayPal Service zero stars.
by Mr.GadgeTech on 2019/05/19 22:09
The App lacks a lot of features, like give a refund etc. However PayPal gives customers on eBay it their money back before eBay can settle the dispute. PayPal has cost me a thousand dollars this year. I will be happy to dump the service after being one of the first to use it.
Great service
by MCRN07 on 2019/05/19 22:06
I haven’t had any issues. So far great service.
Great Way to ....
by BAR#907 on 2019/05/19 21:49
... help out our children in a pinch!‼️😊
Customer Service
by ajfgv on 2019/05/19 21:43
The customer service is ineffective. I communicated with them for a message they sent me to review my account. They were dissatisfied with the information I sent them, never followed up to assist me, only rejected my submitted documents, did not reply to my messages, and left the same review account message for me.
Ms Trudy
by Trusta99 on 2019/05/19 20:52
I love how easy, secure, and fast PayPal is!
Phone number provided is a scam.
by 1630nel on 2019/05/19 20:44
Do not call the number that they provide. It is a scam. I called about my issue and they transferred me all over. Then a guy said to fix this I needed to get a google giftcard and load $500 on it so they can fix the issue. Very unreliable app that I will not be using anymore.
Money charge
by cafh3 on 2019/05/19 19:58
Why do PayPal charge a fee when other similar companies this service is free? Thanks
iPhoneX
by Majorpayne156 on 2019/05/19 19:55
In newest version of PayPal iPhoneX app, you can’t cancel a pending payment sent. I could only do it from desktop version. Also when trying to send a gift, it locked up when selecting a “theme card”. Had to send it as a regular payment.
Nonsense system
by thosa1 on 2019/05/19 18:44
I have been having transactions with the same person for a year and all of a sudden they need to review my funds? Great inconvenience to me as son as money is cleared I will be leaving PayPal. Pathetic
Crash report
by Kamiar.Raad on 2019/05/19 17:27
App crashes at the start up after the lates update! iPhone 5s iOS 12.3
Satisfied
by Findlay Chandra on 2019/05/19 17:18
I have been using PayPal for sending money to friends and family as well as for many of my purchases. Very pleased. Please try it, if you have never used it before. Cs
False Chargebacks unsatisfactory
by gattahaveit on 2019/05/19 16:57
I don’t like that Buyers on EBay can purchase an Item, have it sent to them receive it and then go to PayPal and say they never ordered it. PayPal removes the money from your account while researching whether this is true or not. When they buy through EBay, EBay validates them as a buyer. It has nothing to do with me. I just shipped it out. So frustrating.
Good Paypal Services
by Lovejoy Lanah on 2019/05/19 16:37
Everything about Paypal is excellent but they charged tax too much .If tax rate cut down to lower amount .It would be very good
Purchase notifications
by Kevan Johnson on 2019/05/19 16:33
Long time user from the beginning but really wish I didn’t get an email EVERY SINGLE time I use my paypal debit card. Buy a coffee at 7/11, get an email. Put gas in the car, get an email. McDonald’s drive thru, get an email. It’s NOT necessary to notify me every time. At least give us the option to turn off this feature!
THEY CAN AND WILL STEAL YOUR MONEY
by Taylormb on 2019/05/19 16:32
Be very careful with pay pal/ Venmo and anything else PayPal affiliated! They have stolen a chunk of my money and will not release it to me for no reason at all!! They could easily do the same with you, please think twice before using this app and company.
Cost to much!!!
by mightymike71 on 2019/05/19 16:25
Their service cost to much!!!!
Crashing
by Fury in the brain on 2019/05/19 15:56
Ever since the new update I cannot open app on my phone and it keeps crashing. Tried uninstalling and reinstalling and didn’t help. Please fix this bug
Works flawlessly for me
by Perkym0n on 2019/05/19 15:22
This app works flawlessly for me. Has all the functions I require and I enjoy using it.
Great way to send money, but there are issues
by tyjjohnson on 2019/05/19 15:18
I love my PayPal account and do a lot of business through PayPal. However, there are some issues. I have a business account I can’t seem to link up to my PayPal account. I finally was able to connect the debit card, but it won’t allow me to have both my personal bank account and my business bank account connected to PayPal, which is extremely frustrating. So when I do business it has to go to my personal account and then be transferred to my business account which takes over a week. Also, if I need to make a payment on PayPal credit with my business account, the opposite process Hass to be done. Again, taking over a week. That is extremely frustrating and shouldn’t be this difficult.
Paypal should get into mortgages
by NY-Seller on 2019/05/19 14:40
Apply your business philosophy to homeowners....there is a huge need for your service in this sector.
Beware
by Sophia rusty on 2019/05/19 14:37
Have had a business account in good standing for quite sometime. Gave my customer an invoice and they paid through PayPal. PayPal is holding the fund for 21 days just to be sure my customer was happy with the work we did even though they paid us and left a good review. Switched to square, it’s criminal the way they do things.
Crashes
by TM2106852 on 2019/05/19 14:20
App crashes all the time, it takes 3 or more tries just to open it.
Great way to transfer money!
by cherebabie on 2019/05/19 14:05
Love the convenience of transferring money to family.
Bad customer service
by rruperto on 2019/05/19 14:02
I’ve been trying for one month to get my daughters name off old account, that we never started in the first place. I’ve tried to get this fixed for the last several days. One lady I could hear her heavy breathing, should wouldn’t answer anymore questions, why they couldn’t give me a new account and give me my money. I’ve had to send personal information with pictures of photo I’d and copy of my daughters ss card. Now I’m not sure if someone is going to use her information. And I have to wait two business days to see if I am going to get my money. 30 days and still fighting with them. Also they hang up on you if they don’t know how to fix your problem. Now fix my account.
Alternative to a bank
by Seran128 on 2019/05/19 13:56
PayPal offers a product and service that is independent from use of a bank. Any smart person would be wise to have safe alternatives to traditional banking. PayPal offers a safe and secure method of financial transactions insulating your personal banking from external threats. I have never had an issue with PayPal in the 5 plus years using their service.
My preferred way to pay
by simonsays69 on 2019/05/19 13:55
Easy way to pay for goods services and reimbursement to friends and colleagues.
So far, so good.
by radstar47 on 2019/05/19 13:00
I just requested money for the first time and it seemed like a breeze. I hope I receive the money as quickly and efficiently.
Crashing
by Prashant Timilsena on 2019/05/19 11:24
As I open the app it automatically crashes and takes me back to my app list. I am using old iPhone 5s with the latest iOS version but please fix this soon !
Protect your customers
by Herkus is the nickname on 2019/05/19 10:28
There was a payment of $29 that I never authorized.I called right away and spoke to Jessie.It was pending .I told him not to pay it.A few days later you paid it to a company in India.I hold you responsible and want my $29,Im waiting 2 more weeks to get my money back or I will do everything legal to protect others and make sure that they know how you operate..I have about a dozen websites that I will contact.This is no way to run an airline.I have never heard from Jessie. Nickname=Herkus
Double
by khaledkkkkkk on 2019/05/19 09:05
Gay
Great company with flexible payment plan for me.
by Koolidge54 on 2019/05/19 07:52
I have been using PayPal for almost ten years now and they have been a very good way to buy now and pay in monthly payments,to me that is why I have stuck with them over the years.
Won’t load
by SnazzyJazzy93 on 2019/05/19 06:16
Scream with the p is up for like 15 seconds then goes away without opening the app
Too many app glitches and force closes
by soulahpoet on 2019/05/19 05:59
I love the idea and security of PayPal, but it seems unreliable when I’m sending and receiving money and can’t get my app open. I spend a lot of time on the go and using the app works best for me. But it’s very upsetting when trying to open the app and it force closes a bunch of times before I can use it. Please resolve this as soon as possible.
New App
by mdcatro on 2019/05/19 05:08
PayPal’s new app is absolutely horrible. I am using it on an Apple iPad and always have to launch it at least 3-4 times before it actually loads.
Paypal
by Ayoub ennachat on 2019/05/19 03:48
The best and the safest payment method, im proud that i have an account thank you so much for your service you are the best and you will be the best for ever.
Mary
by Little flow er on 2019/05/19 02:59
Love PayPal. Only way I would buy anything online 👍👍
Love this app!
by Valmonte on 2019/05/19 02:42
I have never had any problems with PayPal. I am a huge fan. When I purchase from a company I am not sure about, I pay with PayPal because I know they will cover any or Most problems.
Fix this
by gaelitoo on 2019/05/19 01:59
I’m trying to open app and it doesn’t let me what’s happening?
Efficiency
by 💥PaullyWogg!💥 on 2019/05/19 00:40
This is always an effective and efficient app. Thanks PayPall
Review
by kupkakestheboutique on 2019/05/19 00:40
I’ve been using this PayPal for about three years now . I recommend it 💪🏽
Great
by pami joy on 2019/05/19 00:37
Love it! So convenient
No trouble with PayPal
by Josie4600 on 2019/05/19 00:36
I have a personal account and a business account which have both worked well. The business account has been seamless with transfers to a bank account and refunds. Once I accidentally purchased triplicate bus tickets in Spain and the service to get refunds from the bus company was much easier than I thought it would be. Loved the ease of repaying people and transferring monies with/to my personal account.
DKSNW
by Gammon Queen on 2019/05/19 00:27
I have used PayPal for many years and enjoy the many upgrades for ease of. Paying and saving money.
App Not Working
by Loveable La on 2019/05/19 00:06
I have been having problems using this app for the past month and half. I can not open this app at all. I can see when I receive money but I can not access my money via the app. I have deleted the app and reinstalled to no avail. These bugs need to be worked out. I am tired of watching the P on my screen only for my screen, only to disconnected from the app.
Bueno
by gargola12224 on 2019/05/18 23:17
Es bueno para pagos y reclamaciones
Crap
by HowBoutNowBrownCow on 2019/05/18 22:39
Somehow the app told me I had more money than was actually in my account, so now it’s in negative standing...I’ve attempted to pay my balance so that I can keep using the app, but for no reason at all, my payment has been on hold almost an entire week! So now that money is still tied up, hurting my situation!
Great Company
by Carol snyder on 2019/05/18 21:59
So glad you are here for me on Ebay. I would now love to convince my Husband to use you for his landscape Business. 😏😀
Fees?
by <B$ on 2019/05/18 21:42
PayPal has fees while other cash apps don’t 🤔🤨
¡Falló!
by Lm043 on 2019/05/18 21:33
Necesitan revisar, “al crear una cuenta dice que el código postal es incorrecto cuando realmente el código postal es más que correcto no entiendo
THEY STEAL YOUR MONEY!!!
by amajerus89 on 2019/05/18 20:22
I got money deposited in my PayPal account and there holding it and refusing to give me my earned money!!! There now asking for photos of my driver license, tracking number, and social security card!!!! Don’t trust this company!!!!!!
Never using PayPal again!
by Hands2Back on 2019/05/18 19:56
I had an issue with a Scam Company from China & PayPal was no help! I had to involve my Financial Institution in order to get my refund. I will NEVER use PayPal again!
Horrible App
by PayPalWho? on 2019/05/18 18:22
This is by the worse money app that is available. I’ve had several people send me money through this app, if you pay as guest they will hold your money for 21 days. I called several times explaining that the money was not exchanged for a product and it was a two hour phone with someone who I could barely understand so we had horrible communication issues. They act like it’s their money. They charge fees to use the app, poor customer service, obviously I’m not the only one calling upset since I had to be on hold for an hour. Cash App is what I would recommend.
Great
by J&B's phone on 2019/05/18 18:05
Always work great for me solve every issue of head
Love!!!
by AngieH4 on 2019/05/18 17:25
PayPal makes transactions so easy and they protect you!!!! Highly recommend!!!!
Always Efective
by PPISMYPAL on 2019/05/18 16:56
Love the convince of this amazing app works like a charm !
When did they start charging to send money?
by Miss Myra 63 on 2019/05/18 16:52
Really
Better then a Bank
by Pinkzaetz777 on 2019/05/18 16:39
I have no had PayPal for at least ten years and love it!!!! It keeps excellent records for you all your history and with whom. I’ve read some of the negative remarks and I have an extremely hard time believing many of them. Yes that they might of spend some time on the phone; well guess what nothing in this world happens at a snap of the finger. Yes even with banks and Comcast you can spend 2-3 hours on the bank; as long as your issue has been resolved. Anytime I have called PayPal for anything they have always resolved my issue. They have opened cases for me and have never taken a penny; they do NOT Charge for that so stop lying. Also if someone has sent you money and then called and filed a case against it and their bank, yes you have to deal with the person who did that and not PayPal. Just as any bank receives a fraudulent transaction and gives back the money so does PayPal. So why do you think if someone called in on you and said it is a fraudulent transaction you get to keep the money? Hence you have to deal with the person who owes you money. I completely understand people love to complain and make an elephant out of a mouse. However, any issue I have ever had was dealt with amazing customer service.
Worst Service EVER
by Kid3rd on 2019/05/18 16:22
This app is extremely unfair for The customer then you talk to a customer service agent in the Philippines and nothing ever gets resolved. They take your money and lie to you about it. They double charged my bank account and I spent a whole week on the phone to still not have my money or issues resolved.
Excellent
by Californias gold 2019 on 2019/05/18 16:09
Pure excellence. Paypal has helped me in so many ways. Thank you for coming through
Paypals the worst
by paypal is awful on 2019/05/18 16:05
PayPal is the worst.
DONT WANT TO GIVE ME MY MONEY
by Stephanie Atlins on 2019/05/18 16:03
I’ve never had problems with PayPal before, I’ve been able to shop on eBay, etc and pay with no problem, and donate to charities, etc but now all of a sudden they need a credit/debit card added to even access my money! I don’t have a card!! And when I press “Accept the money” to try and accept the money in my account, they want the last 4 digits of my social security number, so I though okay, a little extra but whatever. But then they want photo proof of my social security card!! No way!! Bye scammers never using this again.
Awesome!
by HighStateOfBored on 2019/05/18 15:35
10 out of 5 stars just wish it was a easier way to pull cash off
Very Convenient
by KaLouBeck on 2019/05/18 15:13
PayPal is truly convenient. I recommend it to everyone.
Horrible!!!
by ballercolla131 on 2019/05/18 14:26
I remember when PayPal used to be simple to use. Can’t even accept the money someone sent me. Why fix something that’s not broken? 👎🏼
Mixed feelings
by JoshuaFaMiLy83 on 2019/05/18 14:24
I really like how convenient this app is you know but they’ve held my money I don’t know how many times for God knows what reason like I’m not understanding why they keep doing it. The first time they did it they held like 400 some dollars and I called into like well we just wanna verify you know because it’s the first time really that you got a Payments over $300 yada yada yada, it won’t happen again after this first time process verification whatever that means.This has happened probably 3 to 4 times.
PayPal is the best
by cherub 309 on 2019/05/18 14:21
We have partnered with PayPal for many years now and have seen many changes, but the one thing that hasn’t changed is PayPals dependability and steadfastness in performance. Highly recommended!
PayPal Review
by RisBis on 2019/05/18 13:41
Once you learn it’s ins and outs, it just works. It’s so convenient.
Me gusta el servicio
by M Colon on 2019/05/18 12:50
El servicio es rápido y seguro, todo lo que compro lo pago por aquí y también cuando envío dinero.
ugh
by swankysalad on 2019/05/18 12:41
I keep trying to refund my friend and it won’t even send the money back to him like what? Just use cashapp guys
Confusing Messaging System
by BScholin on 2019/05/18 12:36
My account was improperly limited. I tried to follow the directions, but the messages system was very confusing, and did not mirror the instructions. I never did get any explanation of the problem, or indication of why it occurred, but only that it had been resolved. Not customer friendly in any way.
Customer service
by scre2019 on 2019/05/18 12:29
Horrible customer service. Waited on the line for almost 2 hours. I tried to send money to my son’s phone number and when I did it , it automatically linked to some other person on PayPal and send it to her email address instead of the phone number. PayPal refuses to do anything about it
Money has been on hold over weeks.....
by momaomori on 2019/05/18 12:20
Money has been hold over weeks even though I provided tracking number ....no email contact....poor communication way ...I have no ideas how to get my money....
Great App
by Shain E. Thomas on 2019/05/18 12:15
This app is perfect for my needs.
Better than a decade ago!
by Radtodd1 on 2019/05/18 11:48
PayPal...10 plus years ago...was a nemesis. I HATED it...because eBay forced me to use it to pay and both collected a lot in fees. Have a problem...PayPal was horrible to deal with. It was like you were being penalized for something you had no control over. Very different now.
21st century personal banking
by DMZANNAPOLIS on 2019/05/18 11:10
PayPal is awesome. It is the best method of banking I prefer.
Credit card access
by Mr app junky on 2019/05/18 09:41
Can no longer access PayPal credit card through the app. Have to go online. What happened?
Bad update
by uknownrds on 2019/05/18 09:08
Ever since the new updates my PayPal app will not open
Worst App Ever!
by ally03762 on 2019/05/18 05:10
Absolutely the worst, most irritating app i have ever used. The customer service is horrible. I have sent so many complaints & never got any emails back. I’ve called several times and it always says the same exact thing. When i get refunds, THE MONEY DOES NOT SHOW UP IN MY BANK ACCOUNT. Which is extremely irritating because this is not the first time paypal has HELD MY PAYMENTS.
App Crashes (Fixed itself)
by Counter Destroyer on 2019/05/18 04:54
I am running a dev version of iOS and the app won’t even work. Once started it displays the logo and then crashes. After booting it up a few more times it decided to work. A nicely designed app.
Unbelievable
by SCarey917 on 2019/05/18 04:43
So, because I added my credit cards and new debit and bank accounts, my account went to limited to be verified!! I couldn’t send no money or transfer money to any of my accounts, funny, people could still send me money!!! So although limited, people could send me money which I had no access to. I answered all their questions and submitted photo ID like they asked me to. Now I understand it’s logical to flag an account for something they deemed suspicious, but it’s now been three days and since yesterday every time I called they said “it should be up very shortly!” IT’S STILL NOT UP!! I wish I could grab my money and use another app, but unfortunately, my family, friends and coworkers use PayPal. So just be cautious when you switch banks, this is a cluster f.... fiasco!!!!
Hate it
by sandyland on 2019/05/18 04:16
Worse app ever to make a payment. Can’t find it I don’t want to send money or add bank account just want to make a payment period.
Love it!
by Eightydeelee on 2019/05/18 03:29
PayPal is so convenient
This app is pure garbage.
by Onlinegamer57 on 2019/05/18 03:15
I wish I could give 0 stars. This app is honestly pretty awful. Too much to do, not even simple or easy like they say it is. Can’t receive payments from goods and services without the money being held on hold for 21 days can’t even send money as friends and family without confirming your identity which takes days. So you basically can’t make a quick new account and send money to a friend or receive without waiting for days for them to verify your identity or link a credit card. App is pretty bad, and I’d rather try CashApp, or Venmo. Don’t waste your time guys.
Hold
by dubfdhsdhkk on 2019/05/18 01:34
I use this app since I live abroad I received some money and it’s been on hold for a month 😡
Can’t get Mobil app to work anymore
by $Ct3$ on 2019/05/18 01:08
Since my phone updated ur app don’t work And I run a business off it:(
Won’t open
by Snowleesi on 2019/05/18 00:55
Since the update, the app won’t open on my iPhone.
Tech era transfer
by farmboy83 on 2019/05/18 00:42
The app itself works great all the features are very nice through PayPal my biggest complaint is the amount of time it takes for you to transfer money from your checking account into your PayPal account there’s no reason that it should take five or six days to transfer those funds they were pulled from checking account The next morning and took another five days to post them into my PayPal account that’s ridiculous with this technology that we have these days they’re using your money for interest and it’s baloney
Convenient & Safe
by SGT MAYHEM on 2019/05/18 00:38
The fewer places my credit card information goes, the better I like it.
app crashes
by MajesticPoptart on 2019/05/18 00:32
The app won’t even open on my phone without crashing. I have deleted and re downloaded it 2 times and am still having the same issue
First time, and only time, user
by random person ?? on 2019/05/17 23:34
Honestly not sure where these positive reviews are coming. The app crashed multiple times. I was never sent a confirmation email so now my transactions are being delayed. The layout is confusing. Don’t download this. Use Venmo or honestly writing a check is easier and more convenient than this app.
Sponsors
by ivariah on 2019/05/17 23:18
Awesome money process!!!!!
Satisfied customer
by lllmom3 on 2019/05/17 22:57
I have had a PayPal account for many years. There’s only been a couple of issues where they had to be contacted. Customer service has always worked hard and the issues were resolved. I use the app when paying for something but if I’m shipping, I have to use a computer.
Horrible Customer Service!!
by BeccaRada on 2018/12/17 00:45
I called Thursday and was on the phone with someone for over an hour to correct the issues on my account with a pending order and it is still not fixed! I have called 4 times before that and was on hold for over 2 hours. I am very disappointed with this customer service. You get transferred all over and no one can help you. I finally was told that my account would be corrected within the same day and I would receive an email after our phone call. Well, I got neither. The pending balance was supposed to be refunded and then my paypal account was supposed to be credited correctly. This is MY money that they are keeping from me! This app is just horrible too. The email option never works and when you Finally get a hold of someone they don’t even follow through with helping you. It’s been days and I still can’t get this issue fixed or even get a hold of anyone. I’m probably going to have to wait on hold for another 2 hours just to tell someone my account still isn’t corrected. I will never use PayPal to transfer money again. There are many more apps that are way better options and not so expensive to use. While I was on the phone with this lady she told me I would have to open another dispute to not pay the nearly $10 fee they charged me.. for money I still haven’t received! All in all their customer service is horrible because it’s nonexistent. I’m hoping this review will get someone to actually help me quicker but I seriously doubt it.
8 years in and without it life be over
by infamousRad on 2019/02/28 04:39
I have been using PayPal for many years… What I have come to realize is that Paypal is without a doubt basically better than a bank account plus having a make account operated into it it basically allows you to borrow your own money no I’m pretty sure the Mark policy change goes into affect in changes those reasons and now I know why either change to go because basically you can get cashback with money you don’t have overdraft your bank account do that same thing every day for two or three days don’t push it but you can grow your own money three days before payday and then on payday take your 200 you borrowed to begin with and finally pay it but you can let Paypal pay it for you for few days basically because they will allow you to overdress your bank account and with my bank is long as I get the funds in by 11 PM I don’t get an overdraft fee and I can overdraft PayPal again I can take the money out of Paypal from Kroger cashback pay it and then do it again for another day get paid squared away and good now unfortunately I have messed up that process and I really can’t lose with Paypal so I’m going to pay them their money but Paypal is the best decision I have ever made financially it’s a lifesaver!!!!
Since ebay sold it in early 2017 or so, PayPal...
by c m c m d on 2017/09/10 17:16
Is still very good customer service and guarantees their purchases (and I've had to use that before because of scammers)! But now with every item purchased, you have to verify yourself with a phone call or text! Every time, even for ten cents! Annoying! How about one time only...it's still me!!! Glad the newest update allows you to separate different purchases into separate addresses since I have a business and two homes etc! Still like it but wish more businesses took PayPal! Only my hairdresser does but I wish markers and gas or restaurants did because I'd use it more and transfer less money from PayPal to my bank! Think about it new PayPal owners! The world is changing and you paid billions for this company! I just gave you a free marketing strategy that you otherwise would've had to pay a bunch of soft-heads millions of dollars to think of, if they would've. Now figure it out (or other companies like Venmo or even MasterCard will do it...Apple already has/is)! Good luck. I'm getting sick of verifying every purchase I make! How about over $100?! Fifty cent purchase from China requiring verification?! If I didn't get it I wouldn't care even! Loosen up guys! And gals! You'll make a lot of money! Just stop harassing customers who have been on PayPal for decades and decades already! We aren't the thieves!!! Thanks for everything else...good job ;)
Love the app, hate the new design
by AmyB8484 on 2018/10/22 06:01
This is a wonderful app. I never have any problems with it working, and it's so convenient to use. The only thing I don't like is the new design where when you open it up, instead of your balance being at the top, the latest notifications are at the top, and they're really large taking up a lot of room, and you have to open them to get rid of them, which is a hassle, even though you can see what they say without opening them. Then to get to your balance so you can tap it to do a money transfer, you have to scroll down past all that. I used to be able up open up PayPal, immediately see how much money I had, and boom, transfer funds in two seconds. Now I gotta go through the hassle of scrolling through notifications that someone sent me funds, when I already knew that because I got the pop-up notification, and scan through the visual clutter to find my balance. It's a chore to have to go through and open each notification message to get rid of it so I can actually see my balance. The new interface is cluttered and confusing. The balance doesn't stand out and is harder to pick out among all the other stuff, and that's the main thing people usually want to see first. Please change it back. This new design is horrible. Whoever's idea it was should be fired.
PayPal is doing everything it can to stop you from paying out of your PayPal account!
by Red unsay on 2019/02/03 09:56
I recently just tried to purchase a magazine membership and the only option was a PayPal, which was great because I had several hundred dollars in there and I wanted to use that rather than my check card. Low and behold, they’ll let me “use” my PayPal account to pay for it, just NOT out of my actual PayPal money. Instead they wanted me to pay with my check card linked to my PayPal account! This has been the third time this month that this has happened to me! PayPal no longer allows me to pay for gas, no longer allows me to pay for return shipping on items on eBay that I BOUGHT WITH MY PayPal account in the first place! Oh and PayPal no longer allows me to pay for my Apple subscriptions! Looks like they are just trying to get their customers to leave and find another similar service! Its unbelievable when you think about it, with all this competition you’d think they’d be doing exactly the opposite! Trying to do everything they can to make IT EASIER for their customers to spend THEIR own money! That’s right PayPal, it’s OUR MONEY! Not yours! What’s scary is that they actually have business meetings to come up with these different ideas and other ways to keep their customers from USING their OWN PAYPAL money! To potential NEW PayPal customers, AVOID, AVOID, AVOID! Use Google Pay, Skrill or Venmo! They don’t try to keep your money, pretending it’s theirs!
Worst CSR Experience In My Life!
by CUPCAKECAKECAKECAKECAKE on 2019/03/11 16:38
Last Friday I was on the phone with them for literally almost 3 hours and nothing is completed and I literally spent $500 on credit card that they’re supposedly are crediting back to my account but my bank as of today shows no pending transactions... nothing made sense.. they implied that if I didn’t complete everything today i wouldn’t get any of my money and all my fines would be lost they gave me so much anxiety they made me drive while I was on the phone with them like literally they made me drive to the store and like let me know when I was at the store I literally felt like I was being extorted for money like something bad was going to happen.. I was gonna lose all this money just for $240 from my PayPal account that i was trying to close. All and all they demanded $1000 for me to pay and buy gift cards at the Google play store to transfer the money back into my account because the minimum is 500 but there were other gift cards that had smaller amounts I felt like the representative was lying to me. I communicated with them that they were giving me anxiety and chest pain’s he continue to mock me. I’ve never had an experience like this in my life. Over using PayPal for the last eight years I’ve never experienced anything like this I’m mine blown and I’m still waiting for the $500 to go into my bank account like they promised
I’m ending my business with PayPal after everything is handled
by Bri_1995 on 2018/08/02 17:48
My boyfriend ended up sending me $150 via PayPal. I believe approximately after a week he sent the payment, he accidentally claimed the payment was unauthorized because he didn’t recognize the transaction at the moment. Once he realized it was the payment he sent me, he called PayPal to confirm that the transaction was authorized (he did it), they stated that the hold I received on my account would be released in two days. However, this never happened and I waited a little longer to see if it would go post back on my account (at this point I’m out $150). It never did so I responded on my profile about the case stating my boyfriend called about the transaction and still nothing. So I guessed they open up a case and I called after seeing that. They tell me it’s nothing the can do since the opened up the a case with the bank and charged me an additional $40 for opening the case (which I didn’t get approval if I wanted to take actions further). Now I’m out of $190 of my OWN money because your customer service reps can’t follow simple instructions. If someone called in to say they authorized a transaction, you all should’ve fixed the problem. Now I’m inconvenience because your reps can’t follow directions. I have to wait approximately 80 days for the case to be resolved when you all could have just listened to your customers. Now, you just lost a customer.
No longer a fan
by Jstacy44 on 2019/05/13 22:34
I've had an account for a long time but never used it. I started a job at home where my employer only uses PayPal to pay. 1st check was great. There was a 24 HR waiting period. Got my money. Perfect. Then I tried to get cash at at Walmart. After an embarrassing time of 10 denials, no cash. People looking at me crazy. But my account showed I had money. So I ordered the card. Got that timely. Works great. But now my paychecks are being held for up to 21 days. Because Paypal feels like it. That's crap. My bank account has been overdrawn twice now. I get paid on Monday and don't see my money for 7-10 days. That's bull. I spoke with Customer Service and they were very quick to tell me that this was industry standard. I was just as quick to explain that EVERY bank has a provision for payroll. They told me too bad. I showed them the couple of times they paid within 24hrs. They said it was my employer. I explained no bank in the US held anybody 's check for a 7 day period. They explained they can choose to hold any check they want. And so its mine. I'm on day 7 of my final check being held with this crummy company. I'd rather deal with an organization that has enough integrity to pay people's payroll timely. Can't think of 1 PayPal employee that would be cool with their paycheck being held. Not 1. Especially twice in a row. I'm done. I will NEVER use them again. And my employer has changed how to pay us. Buyer BEWARE!! Hello CashApp!!
Alright, I guess
by MonBe1316 on 2019/03/27 11:13
As a card and bank processing system, it works well. There interface is user-friendly. It’s also pretty easy to find and send money to other people. However, it seems like the system randomly chooses which card to run. Sometimes it will pull the money in Paypal or a card or in a bank account. According to their terms, they are supposed to do the bank first if funds are available (unless otherwise indicated) but that doesn’t happen. I also choose for once specific card to be my “main” method of payment and a specific account to be my second. They rarely listen to that and just do whatever. I’ve worked in banking for nearly 5 years and see PayPal continually take out of the wrong accounts of those they serve. Note: as long as there isn’t anything pending, you can call to get an account removed (if preferred). PayPal also has something similar to the square card for businesses so you can have like a mini payment setup for in person customers. Alternatively, as a customer, you can have a PayPal card. Both are pretty neat. Now, if you have a purchase that is over $100, you can push it back using PayPal credit, so that is a pretty cool feature. As a whole PayPal is good but it has some big areas that need some attention.
Do NOT recommend-Not user friendly, poor support, fee scam
by NoScreenNamesLeft on 2019/04/23 13:34
I have never used PayPal prior to this, and was asked to use it for rent at a new condo I’m leasing. I got the app and added my bank account and confirmed the bank account per their requirements. The app will not let me pay with the account. But oh, they’ll be happy to offer for you to pay with your credit card for an exorbitant fee. What’s it to them that you hemorrhage money toward empty fees on a routine basis? After time reading all the FAQs, nothing answered the question and I tried reaching out to their electronic support. It’s terrible- automated responses the same as the FAQs. So then I wasted time on the phone with both their support and with my bank. There was absolutely nothing wrong on my bank’s end, yet PayPal can’t figure out their end. This was so much time wasted, and it makes you look bad to the person you are trying to pay in my opinion. This was an all around terrible experience for me, and I will never be using PayPal if I can avoid it. Total scam to cost you unnecessary fees. I will pay some way that doesn’t cost me undue fees. Oh and as an aside, the app version of PayPal lacks important abilities to your account, such as the ability to change primary addresses, and the ability to set what is your primary payment source, so be prepared to log in to the full online version to do some of these crucial things.
Won’t use anything else!
by aggravatedbyadschick on 2019/01/07 03:44
I have used PayPal for years now. I have a personal and a business account with them. I can say with 100% certainty, this is the easiest company to use. It’s straight forward, low fees and an awesome app interface! PayPal has always been my go to and if a website doesn’t support them, most of the time I don’t use that website. It’s fast, secure and easy to use, any adult of any age can use this service. I have had a few problems here and there with customers or people I’ve bought from but PayPal dealt with the issue with maturity and quickness. I will ALWAYS recommend PayPal to anyone who shops online and now with debit/Visa card. I love that they have the option now to add cash from Walmart and other retailers. It’s so much easier and faster for someone like myself who doesn’t have a bank account to pull from. I’m sure PayPal has had its problems but I honestly haven’t had any trouble with them. They offer a lot of different services through their company as well. Send, receive, transfer, direct deposit, and much more. If you haven’t created an account, go do that right now! It’s simple and safe to use!
PayPal refuses notify immediately that the email address you use wasn’t registered
by gmag16 on 2018/10/29 20:02
I sent money to an organization. Unfortunately there was a typo in the email address that I missed. I thought an organization received my money for a raffle. The joke was on me. Instead, PayPal spent 30 days sending “many emails” as “Yoeli” put it, to get the other person to take my money. But it’s my fault I missed out because I didn’t babysit the payment. Even if I did, how was I supposed to know the email address wasn’t registered if PayPay refuses to tell the sender that? If I would have known that 30 days ago, I would have cancelled the payment and tried again. Instead, not only did my money not go to the raffle it was supposed to, it didn’t go to the charity that was registered with PayPal as intended. The raffle is long over and PayPal dropped the ball by refusing to be up front about whether or not the email address I tried to send the money to was registered with PayPal or not. 10 plus years and I’m told in many words I’m supposed to babysit and guess why the payment isn’t going through. Considering PayPal wouldn’t do anything when a business I know tried to report they received payment from a possible stolen card, I really don’t see a point of continuing to do business with them. Don’t worry, I know Venmo is owned by PayPal so I won’t be giving them business either.
PayPal will hold your money with no explanation
by brian4206 on 2017/11/19 23:11
PayPal is really getting ridiculous to deal with. Sometimes they hold the money when you try and transfer it to your own bank account. Sometimes they hold the money as soon as someone pays you. Sometimes they hold it at other random times. And they never give an explanation, even when you call. They tell you the computer did it. The computer thought it was suspicious. And they take their fee immediately. If it was really suspicious money wouldn’t they wait till it got verified before they took their cut? Bunch of crooks. I sell things on eBay all the time and use PayPal to handle the payments, and I can tell you they hold money randomly. I sold 2 of the exact same items on the same exact day, for almost the same price(within a few dollars). About 15 minutes apart from each other. The first one got flagged and the money got held. Then they let the second payment through. I think their security is a joke and they just fly blind and hold random payments hoping to catch something. Don’t even get me started on the business payment gateway. Don’t even think of using it unless you want your money held for up to a month at a time. I’ve already found a new payment gateway with lower fees and as soon as there is an alternative to use with eBay I’ll be leaving for good.
Don't use PayPal for car payments are utilities the bills
by mysteryjordan on 2017/09/11 23:46
My husband sold two items on the Ebay. They will not let him have the money until three day after the buyer gets it. They're claiming this is because it's a new account for selling. Paypal tells a different story on what's going on. So this is BS. Are used to be a strong advocate for Paypal, but this is ridiculous because he has a car payment to make right now or it gets repossessed. They are messing with peoples lives and livelihood by marking incoming money as pending and applying it to your balance. They don't offer to make a transaction for the bank for you that will be pending on their side which would at least show that you made the payment. I have already change my direct deposit to another bank. They won't get any more money from me. This new account not getting the money is wrong because I made a new account, sold something and I was instantly allowed to keep the money. Go with Netspend or something else. Get a secured credit card. No monthly fees, very few ATM transaction fees, etc. Paypal put this money as pending because Ebay has that much of an influence over them. That's not right. Paypal should be an independent company that does not rely on Ebay to say whether than money should be released or not.
Customer service is trash.
by frankycantrell on 2019/01/16 07:46
I’ve had a problem with not receiving my PayPal cash card with the chip in the mail and I can’t even order another on and it’s been seven months of me trying weekly. Never have solved the problem. The only thing PayPal is good for is protection for customers or buyer protection if you will. Other than that they don’t care about you or what you need and sometimes that buyer protection is a joke even if the item is a total gimmick. Other time buyer protection completely rips of the sellers. If you get paid with PayPal after selling an item the customer can file a dispute against the transaction between them and you. PayPal will side with them and they don’t even have to send the product back to you so you can’t get your product to either keep or sale of nothing would have been wrong with it. They just scammed you. Happens all the time to me and I hate using PayPal to sell anything on because I don’t feel protected at all. And the people that accept PayPal pays for fees more than someone buying some so something ain’t right because sellers run way more money through PayPal and PayPal will take a decent percentage from each transaction.a of it so you’re I also feel like they are biased towards people that sell certain item that are 109% and no reason to treat them any different than the next person.
Fraudulent business practices
by TDTX on 2018/11/27 15:34
Don’t use paypal, there are other options out there. I’ve used paypal for a long while and been burned too many times by their convoluted system of billing agreements and fine legal print. For instance if you try to use a different funding source, because let’s say you change bank accounts, they will continue to try and charge your old accounts and will not let you remove it because the system will say the account has a pending transaction. They will try to hit the account 3 or 4 times over several days before they stop, potentially costing you hundreds of dollars in insufficient funds fees with your bank. Even if you properly set your preferred payment method and a backup method (which I did) they will still do this to you even months later because they will say that the original billing agreement with that vendor was somehow tied to the old account. It makes no sense from a usability standpoint or common sense but this is how paypal operates. If you talk to customer service they will just tell you sorry that’s how it works. Skip the headache and use an alternative, this service was useful over a decade ago when there were few options out there but now it’s garbage and should go the way of Blockbuster and other failed businesses that couldn’t keep up with the times.
DON’T trust PayPal
by missJMonroe on 2018/09/03 12:01
After using PayPal services for over a month, I’d only received one alert via an email indicating I needed to “verify my email account in order to access the funds” available from a recent transaction. That transaction was NOT my 1st payment sent or received but I complied & within moments of verifying my email account (which is ironic because the request WAS SENT THROUGH MY EMAIL) the funds were available in my debit account. Fast forward less than a week later, three payments were sent to my account within a matter of hours & PayPal suddenly required me to verify information indicating I had a traditional bank account where the funds could go instead of immediately to my debit card. Two payments were sent on Thur 8/31, one on Fri, the bank account was verified by 3pm Fri, yet as of Mon Sept3, NO MONEY from those transactions has been made available to me! I am canceling this account as soon as I receive my money! This was such an inconvenience resulting in my son being short handed while back to school shopping over the holiday weekend. I am so frustrated & disgusted with this method of doing business. Ruined our last weekend of summer vacay & interfered with my kids opportunity to obtain new supplies & uniforms. Doesn’t even offer a time line other than “2-3 days to post” & that time has passed. DON’T TRUST PAYPAL!
I Hate PayPal
by Soccaplayr on 2018/04/24 17:52
PayPal is okay for small day-to-day use but is terrible for “pro” users. I transfer over a quarter million USD per year using PayPal (this means I pay five to ten thousand USD in PayPal fees per year) and I still get the same awful customer service that everyone else does. To be clear, I think everyone deserves good customer service, but I would especially appreciate it as I have to deal with PayPal several times a month instead of several times a year (like I used to when I just used it every once in a while). I can deal with long hold times, but their representatives are rarely helpful. They have very limited control and their responses are usually something a long the lines of “just hope for the best”. This isn’t the customer support rep’s fault, but PayPal’s as they don’t allow them the tools or ability to help customers properly. Also the inconsistencies between their website, mobile website, mobile app, etc. are ridiculous. All of them should be updated to have a consistent look, feel, menu, etc. no other company this big and so online based has such a gross and difficult to navigate user experience. The mobile app is pretty good, but the desktop and mobile websites are awful. Summary: I truly wish I didn’t have to use PayPal but a large portion of my business relies on them. I hate PayPal.
Changes
by Flammableone on 2017/10/06 13:39
It seems that every time I purchase there is something new. Now I have to give the first and last name and country of origin, before being able to complete my transaction. The problem is when the paypal account belongs to a husband, son or daughter, even if I am sending to family, if I don't know this, I will be supplying the wrong information. Also I now pay when sending to friends or family, unless I have a $ balance in my account. In order to save the fee, I must place money into my account. This means that they are getting my interest on my money. Not a large amount, until you realize how many people are doing the same thing. They are making a huge amount in interest on our money. More and more the only way I can pay is with my AMEX. None of my other forms of payment are ever accepted anymore. The people I am paying don’t know why my other methods aren’t accepted, even though the automatic message I receive is that they don’t accept those forms of payment. I don’t get it. Otherwise it is usually a convenient way to pay.
Never again
by 🌙moonchild🌙 on 2019/04/19 12:39
These five star reviews must be old because this service is not worth it. First off before you even get PayPal I just need to let you know they want photographic evidence of your social security card, if not your account will forever have a restriction. There was also a time that they held my money on a purchase because of this restriction for about a week and a half and I didn’t know it, the item I had wanted went out of stock before the restriction was lifted but I got my money back. Their customer service isn’t bad it’s just actually getting into contact is trash, don’t bother with email cuz you might get scammed somehow so I didn’t take the chance and don’t do message center because I’ve sent messages three months straight about an issue that they talked circles around until they just said call. But the number in the message they said to call was a different number to the customer service on in the app. So just find the contact me button in the app to call and be prepared to wait. The whole issue was removing my bank account and it kept saying I had a “pending transaction” when i hadn’t used PayPal in months. This was unnecessarily difficult and long overdrawn and was not worth it, just use sites that use PayPal guest and use cashapp or something to send money. This was terrible.
PayPal bro, you’ve always been there for me!
by arnold8169 on 2018/10/21 13:07
How long has it been? 20 years? I’m bad with friendship anniversaries but you’ve been there through two divorces, the death of my father, and helped me build a a side business and reputation that I couldn’t do alone. You’ve also seen my two beautiful children come into this world and helped me obtain deals on things for them when money was tight. We’ve had a few fights over the years and although our relationship hasn’t been easy, it’s been worth it. Early on you had trust issues when I saw an entrepreneurial opportunity and snatched up Xbox 360’s and resold for a huge profit. You held my money to make sure I wasn’t scamming people but we made up and worked it out over time. I’ve also complained more than once and even though it didn’t always go my way I’ve forgiven you and moved on. With that said you’ve loaned me money when I was younger and my credit was poor and trusted me to pay it back. I look forward to the years to come and appreciate your continued support as a true friend. Thank you pal! Love, Jeff
Extremely Dissatisfied.
by SnellMaddi on 2018/11/25 21:10
I am under 18, and when I was signing up it didn’t ask me for an age, which was odd but I continued with signing up. Over a year later, with a lot of money in my account from things I’ve sold I tried to get the money to a credit card or bank account. I was then asked to verify my identity, which I did, and then I was told my account had been limited due to my age. I was extremely upset, so about 1 1/2 months ago when I was told the account was limited, I tried to send an email to be able to receive the money that was in my account. I had to send a message through the account, after selecting what area my troubles were in. There wasn’t a field for wanting to get the money from the limited account, so I did the closest ones. Once I sent the message, I got an automated message telling me how to troubleshoot. Not even actual customer service. Very disappointed. All I was told to do was to either wait till 18 or refund the money. Neither of those were an option for me. So I waited to see if I’d get an actual response from customer service and I did not. Then a few weeks ago I tried again, but in a slightly different field. Same exact thing. I am very dissatisfied with PayPal for their poor customer service and their treatment for those under 18.
Can I give PayPal zero stars? Because I undeniably would.
by derpydarroh on 2018/05/05 08:48
For some time now, I have been doing most of, it not all of, my banking through an account I set up with an online bank that does not have physical geographically located branches. Therefore, I have been using the PayPal Cash option in order to deposit the cash I earn in tips as a server/bartender into my PayPal account and then transfer it on to this online bank account. It’s always strictly cash deposited into PayPal and then it’s always transferred on into the same online bank account—this same action being performed several times a week. Nevertheless, PayPal “chooses” to place a “hold” or “pending” status on my cash deposit every other time I perform this same transfer to the same bank account. This absolutely is not an exaggeration—it occurs every other time, if not every time. And this occurs no matter which option I choose to use for the transfer (to bank account/to debit card), but I have continually chosen the debit card “immediate” option. It’s ridiculously erratic & increasingly inconvenient. Contacting customer service is simply a waste of time & effort. It’s quite laughable. And honestly, due to my lack of options, I adversely have continued using PayPal for this. But I assuredly seek out new favorable alternatives on the daily.
Charged a fee for sending to family and friends
by Robstrong on 2017/10/01 19:51
I am unable to send money between family and friend after I changed bank accounts. It's been more than 30 days since the change and I continue to be charged a fee for sending money to said family and or friends. PayPal support suggested deleting the app and to redownload app, which I did but did not change the issue stated above. Called support a second time, support told me that it's their security module that is not allowing that payment, because it does not "trust" the bank(even though it's the same bank, and clarified, it's just different accounts) and that I would just have to try it each time I want to send money and see if it will let me without incurring a fee. So essentially PayPal is telling me that it's a shot in the dark to be able to send money between friends without incurring a fee. Support was kind and, well, supportive, but how PayPal is handling this issue with the app is not going well. I do hope this is fixed because I liked using it for its convince and ease.
Heads up!
by YonexGarcia on 2018/05/31 14:37
I hadn’t used PayPal in a long time. But I recently made a purchase online and decided to use it. However the process ended up being bitter. As I made a payment to the seller, it came to my attention that if you use your bank account directly, the payment is processed as an e-check which can take up until 5-7 business days according to PayPal support. Ok, but no where in the app was this disclosed so that I could avoid it and add my card later and pay them immediately. They told me that I could cancel it and then resend the payment as I should’ve in the first place, but for some reason the option to cancel was not there... So I had to proceed with the transaction. It is currently the eighth day and the payment is still pending. At this point, I could’ve drove my other car and payed the seller directly and came back in half the time. What made this experience worse was that every time I would contact PayPal they would tell me that the money will be available later that afternoon and was GUARANTEED to be there... they told me that in three separate occasions in different dates. It was really frustrating and it didn’t help that the payment was for a vital part for my everyday car in order for it to run properly again that I couldn’t otherwise obtain nearby.
Couldn’t be happier
by Whspurrr on 2019/05/15 17:51
I’ve been using PayPal since the beginning, always had a good experience but this app takes my appreciation for their service to another level! It’s so easy to add, remove, or edit banking information, send and receive money, and see the history of purchases with vendors so I can calculate my spending or review items on invoices to ensure I’ve received what I am supposed to. I love the fact that I don’t have to disclose banking information for purchases that offer checking out with PayPal, and not needing to fill out shipping info is another plus, I wish PayPal was offered as a payment option with every vendor! I needed to contact them and instead of waiting on hold for the next agent I was offered a call back which actually happened within the timeframe given! My issue was handled by a professional and courteous representative and I was off the phone in 5 minutes completely satisfied and a happy camper to be sure. Over all I recommend this app, and using PayPal for purchases and business billing!
Ridiculous amount of time to transfer money
by hackzo on 2018/02/13 16:26
I transferred money from my bank to my PayPal to buy something. And it took over 5 days to get into my PayPal. I tried to cancel because it was $70~ I was out of. Money I needed. I call PayPal, and they say they can’t do anything, it’s up to my bank. So I call my bank and they say it’s up to PayPal. So for 5 days I was out of my own money because PayPal takes a ridiculous amount of time just to use your own money. There is no warning before you transfer letting you know it will take 5+ days. Or else I wouldn’t have done it. And if I wanted my money back right away it would cost small fee. So now I have to pay to get my own money back. Or, I can take the free route and it will take an extra day or 2. PayPal is such a mess, I’m so disappointed. I’ll never use PayPal again, and I would never recommend using PayPal to anyone. The hoops you have to jump through to use your own money is stupid. I’d rather take the “risk” and just use my debit/credit card.
Great App until they keep your money!
by heather145 on 2019/03/23 03:53
PayPal is great for sending and receiving money. It is easy but they are holding my money hostage. Be careful because they will keep your money and there’s nothing you can do about it. I have spent a lot of money sending from my card because PayPal won’t let me add funds because they say my husband’s work card is prepaid. And they are keeping my money because they want me to verify my account and I can’t. Somehow my name got messed up when creating the account and now they want me to verify that it’s me. Well I can’t because it says my name is Jones Jones when my name is Heather Jones and there is nothing You can do to fix it. So they are holding my PayPal balance and won’t even let me spend it. Also if they think you are sending to a business and you are sending friends and family they will keep your money just because they want that fee. Wether you are or not. They go by their opinion. Proof doesn’t matter. They will still keep it for at least 30 days & you might never get it back. I would recommend cash app, Facebook pay or Circle. These are all money sending apps that don’t keep your money and are easy.
Annoyed
by lorrainek1 on 2018/11/29 17:38
It used to be God but for some reason on my account I keep seeing a 24 hour hold for all my money and the reason why a lot of the times that I PayPal you is because my friend left your card and we need money or an emergency happen and I need my I need the money and it’s not letting me do it every time I spent 24 hour hold and it never usually that when I first got the app doesn’t do that to anyone else so I don’t know why does it to me I don’t know if anyone else has the same issue but it’s very stressful when you’re counting on that money and that’s like oh no you can’t have it you have to wait at it like I did all the security question I gave them pictures of my Social Security card and everything and you’re still hold on it and it doesn’t do that to anyone else’s if I PayPal my fiancé or a best friend they get theirs right away and I don’t get why I don’t get mine right away so i’m going to be canceling my account today after their money that they sent me yesterday goes through because I’m obviously not going to make them you know be negative because of my PayPal account but once like I saw that money comes through I’m just going to delete my account altogether because it’s not worth it for me anymore
Horrible
by koko86868 on 2018/12/28 06:50
I started a new PayPal and was sent money they told me I have to verify and write a letter to pay pal? For what I don’t know? So I did as they asked sent them a photo id and a bill for my address and sent an extra address letter and my letter stating what I sent and why they reviewed it in one day and rejected them all! Now I have over 300$ frozen or as they like to say Pending and I called hoping to just clear it up since I did send over extra info and they told me there was nothing that they could do and that they don’t know when they money will clear I asked if they could just put it in my PayPal money instead of transferring it to my bank that is verified and they said NO!!! The person who sent the money also called his bank and pay pal to be told he didn’t need to call and hung up on!!! Once and if I get my money I will remove it immediately and delete my account I would rather use snail mail at this point then ever use PayPal and give them .25 cents to transfer!!! Good riddens!!!
first time paypal user’s experience.
by Robanoski on 2019/01/02 20:26
As an 18 year old with no experience with credit cards lemme just tell you the decision of which company to go with was a hard one. I settled on paypal as i had linked my bank and debit card to it so it just made sense. I use paypal credit which gives me 6 months financing on anything 99$+. I also just recently got the paypal mastercard which i think is a good alternative if you dont have one through your bank because you can pay both your credit balance and mastercard balance straight through the app without any confusion or fees. The cashback mastercard also has a very nice 2% cashback on all purchases and i think anyone just starting out with credit or maybe just looking for the simplest experience with a good ui will love paypal. The only downside i can speak of is that their customer service people seem to be foreign and use alot of scripted responses and answers. That being said i still think paypal is one of the best companies/apps to go with.
The best financial institution for entrepreneurs
by Stan Sabev on 2019/04/23 09:14
First I will say that this is my review ever. Not just for PayPal, but among any inter service I use in USA. I’m a personal trainer, or I was. Thanks to PayPal I was able to move to online nutrition coaching and training. I sell my programs around the world and I get instant payments. I’ve tried money wires, bank transfers, especially with Europe is nightmare. With PayPal, I have trusted partner for all my sells, accounting, and more. I’m really thankful this company exists. Compare to other bank, like Bank of America for example, when you decide to call, still real person is the one who pick up the phone and work with you for your case. Thank you PayPal. Thanks to you, I’m more flexible to work and travel the world in my terms. I’m calling PayPal partner, because the fate share of my profit is cut by small percentage for the service charge. Still fare. I advice any of my customers to open account, not just to trade with me, but for them and their eventual freedom using it as me, for my business.
Customer Service is Awful
by Scam164589 on 2017/11/17 19:46
The app was incorrectly charging me to send money because it was defaulting to using my credit card instead of my bank account and was not allowing me to change that preference so I called customer service. It took (no exaggeration) 30+ minutes to resolve, most of which I spent on hold. The operator was very dismissive and condescending the whole time and I was never refunded that fee. Basically they just told me well maybe there was a glitch or something but next time call us first or else you have to call whoever you sent money to and tell them to refuse it and then call us in order to not be charged. This has been typical of my dealings with PayPal. They don't like to admit that there is anything wrong with their service or their app, and then they give you some really stupid solution that doesn't involve them doing anything for you. I hate dealing with their customer service and find myself having to do so more and more. I am looking for an alternative to PayPal. Here's something else: take a close look at the supposed 5 star reviews. Most of them read the same way their customer service agents talk. I'm convinced most of those reviews are bogus ones written by hired posters.
DO NOT SIGN UP!!! FRAUD AND THEFT!
by chloe20189 on 2019/04/29 00:10
PLEASE do not use pay pal. You can create multiple accounts using someone’s name as long as you enter in ANY information. THEY DO NOTHING TO VERIFY YOUR IDENTITY! I’m not the only one this has happened to. This “company” is a sham. I have a pay pal account I created this year in my name. My FIRST account. Today I had an hour conversation with a “manager” of a call center because there is ANOTHER ACCOUNT in MY NAME. this account wasn’t created by me. She says the account has a negative balance so SOMEHOW this account is associated with a person I know and her account is getting closed because of this account of “mine”. The manager asked for my information to this other account of “mine”. I gave her every possible email, phone number and address that could’ve been mine. She said none of it matched. I ask to report it as fraudulent. She says she’ll put in a ticket. I ask what will happen next. She says a person will review it to see if it’s fraudulent. If they decide that it’s not then they leave the account open and do NOTHING. Example: John Smith is a common name. 5 John Smith’s have accounts with pay pal. PAY PAL CANNOT TELL THE DIFFERENCE BETWEEN ANY OF THE ACCOUNTS. next thing you know, you’re being accused of fraud.
Disappointed
by Princess Buttercup on 2018/12/31 14:09
I prefer Venmo to PayPal. PayPal won’t confirm my bank account. Every time I tried to it wouldn’t like the answers I gave. I tried calling in which is very annoying because it takes for ever to get in the queue to talk to a person. Then they hung up on me. Called back and they said instead of me waiting on hold, they would call me back. Chose that option and when I was called back, they hung up on me again. I never even got to hear a person it just straight dropped my call. The online help features are a hassle. It’s either call or email. No chatting with a person. This all happened because it sent money to someone and I guess I had insufficient funds. I was never told and they sent the payment anyways (that was nice). But here I am a month later going to use their service and I have to pay back what didn’t go through. That’s fine and I understand, but I was never notified. So now I’m being hit with this large payment and I’ve been completely unaware. So I have to confirm my bank account to clear my balance which it isn’t allowing me to. I’ll stick with Venmo from now on. It’s simple and quick. You can even get your money in your account in seconds.
Worst Service Ever
by Kik iejennxhrnnebd on 2018/11/02 14:51
PayPal used to be one of the top ways to send and receive money. Now, it’s a nightmare. They are of no help, and randomly place holds on your account for no reason. One such hold was placed on my account, so it said I needed to send them a picture of my I.D. and SS card. I did that and still no resolution. So I sent an email, then another, then a 3rd, and still no reply or resolution. Then I call them and they tell me I need to upload the documents (that had already been uploaded!) because they didn’t have them. So I upload them, no solution. They then tell me to go on a desktop computer to upload a bank statement. I don’t have a desktop computer, so I go to the library and try to do it there. BAM, doesn’t let me log in. So I change my password, try to log in again, and it says call the customer service. Furious, I call customer service only for them to tell me there’s nothing they can do for 48 hours because their system needs to reset. 2 months later and my account STILL isn’t unlocked. I just want to get my money out of the account and close it, because PayPal is no longer worth the time or frustration. My recommendation, get Venmo instead of this.
Time for class action lawsuit against PayPal
by TimetoAct on 2018/11/10 18:08
I’ve used PayPal off and on for a few years, I have an employer pay me thru PayPal since it’s supposed to be instant. Not at all, the same transfer into my account whether I use my debit card or account takes days instead of instant or the next day! Why? Because they feel like it, I tell customer service That I have an emergency and need that money quickly and they tell me I can request a check be mailed to me, it will only take 7 to 10 business days to be mailed out! How is that faster? I ask why the same type of transaction into my same account from the same sender needs verification? Not to mention I received a text confirming the transaction. So my options are request immediate cash at a local Walmart and pay $3.00 after waiting in their line for an hour or so and then drive to my bank to deposit it or wait until PayPal decides to deposit the money into my account? They hold the money for no reason even after charging you fees anyway you look at it. I think it’s time we start a class action lawsuit to get all these stupid fees refunded to everyone and demand what they promise, instant access to your money!
Better than “User Friendly”
by Puddin' Taine on 2019/05/09 19:34
I started using PayPal a little over a month ago for my home based business. I am NOT comfortable with today’s technology, so I was very nervous about sending my first few invoices and creating the first few shipping labels. I called Customer Services for both issues and was so relieved by the end of each conversation. I applaud you for the professionalism and courteousness of the two representatives I had the good fortune of speaking with. I do have one request and that is to have the ability to create a shipping label for someone that has not preciously made a purchase. The reason being, I have “no purchase necessary” contests and sometimes the winner is someone that has not been a precious customer. It would be so easy to be able to create a shipping label for them through my business account so their information then becomes part of my database. All in all, I am very pleased with the service. Thank you.
FIND ANOTHER WAY TO TRANSFER $
by FIND ANOTHER WAY TO TRANSFER $ on 2019/02/11 14:29
This is the SLOWEST service when it comes to waiting for your money I have a waiting 8 days for a transaction to clear and it’s hurt my business. (can you imagine what my client felt like waiting to find out if they will receive the payment and when I had to say something to my recipient almost every day just to reassure them that their money was on the way) Also, it takes too long for you to even know that you even received a payment so you’re second-guessing if the person even made the payment. They do charge you more than $10 they charge you 1% of the entire payment which is greedy after they held your money for so long. Then the year verification process is long as well. And I remember a transaction that I have done before where I purchased something and they took the money from the merchant and they did not give the money back to me so they kept the money and the merchant and I have never done business again cents and I prove to them that the merchant sold me bad merchandise and he did not give me my money back. They also had a large class action suit so I’m extremely unimpressed with their service.
Starting a business and i needed a friend.....
by SoundScaper1 on 2018/10/21 03:06
This all started off with my neighbor who referred me to another neighbor who referred me to their sister next thing I know I had a full on full-time almost automotive repair business going.... im booked two weeks out now and have out grown my garage. My customers love The fact that I can take credit cards right there and then to except payments thanks to Paypal and then I get a call from Paypal telling me that I have been approved for a capital investment loan to help me get my business off the ground, I needed a friend and Paypal was there. Cannot speak more highly about this company and their investment in me and how much they have help me to grow through the invoicing process to the capital investment I want to business anywhere else Paypal has won me over lock stock and barrel Thanks guys I hope to be hiring my first employees in the next three months you’ve helped launch dream thanks again Tom Roberts San Diego
Delay on transferring funds to bank card
by cant take it anymore on 2018/10/06 12:12
I don’t know whats going on but recently I can’t transfer my funds to my debit card. My transfer habits have not changed but all of the sudden every transaction is being reviewed. Very annoying. I called and no one can give me an answer as to why it’s happening only guesses. First they said it because of the large transfers and I said I have alway done large transfer as reflected in my account history which I had the. Check. Then they said it Halle s if you type the wrong password to many times, I said I have an iPhone and log in with finger print. They couldn’t give a reason other than the system does it automatically when it thinks something is suspicious. Just ridiculous. Nothing I’m doing is what I have t been doing since I had the account. They even delay my transactions on invoice payments. I’m going to go to cash app. This is getting a little to much for me. Especially when nothing has changed on my end and I have been doing the same type transfers from day one. They give you no answers and blame it on the system. Sad
Love me some PayPal!
by Welcome Back Joss! on 2018/07/10 16:47
Who doesn’t use PayPal? The app is user-friendly, and gives you access to a payment method accepted just about everywhere these days. What was once just a way to pay for eBay, has become the preferred way to pay for most all purchases online or in store with your free PayPal debit! I never have any unfortunate overdraft situations or the hefty fees to go along with it, either. If the money isn’t there, it doesn’t charge you $25 for declining a charge like some prepaid cards do, either. Makes you wonder why other banks can’t figure out how to do this! I still have my regular bank, but use PayPal for nearly all my transactions because of their buyer protection and the MasterCard extended warranty's that comes with each account! This app is a stripped-down version of their site that puts all the most-used tools a few taps away to pay! I recommend PayPal to everyone for easy instant money transfers between friends, family, colleagues, and of course, everyday purchases!
They accuse you of drugs
by CopelandPratt on 2018/06/25 22:27
I’ve been with PayPal since 2016. Haven’t had any issues. Over the last few weeks though is a different story. I’ve been getting threatening emails almost daily saying they will shut down my account if I use my ‘credit card’ to do cash advances. For starters, I don’t have a credit card. I have a prepaid debit card on my PayPal that you cannot do that with. When I called and asked about it, they said one of my customers had done a cash advance on one of their personal cards. A customer I don’t even know in real life. So beware if your customers do anything with their own cards, cause your account will suffer for it even when you don’t know them. I’m also disappointed in the fact that my sister sends me money for her half of the bills via PayPal, and was told today that my account and hers would be shut down because ‘the amount of money is suspicious’ they think we’re apart of a ‘drug deal’ because my sister sends me $200 a week and sometimes more for her share of the bills. PayPal is rude, they assume things, they threaten you for something you aren’t even doing. I do not recommend this business period.
I will NEVER use again if given choices
by Love WV on 2017/11/17 23:11
When I started using PayPal it wasn’t that bad there were some fees but nothing that was out of control and they did their one time check to verify it was you for account information which I can understand and even appreciate them doing it the first time you set it up but these last few weeks H*** No! Really I have to verify who I am every time I want to use my account which takes at least a phone call and a 30 minute call on hold alone before you can talk to anyone then a run around and sometimes a day or longer before you get your payment or issues resolved. Question when did PayPal gain the right to put a hold on my money and limit how much of my money I can send to someone at a time when I’ve already sent out more before. I can’t wait for everything to clear through because I will always suggest some other services for sending money through that treat everyone with respect and as we should be customers and not those they can make money off of. Greatly disappointed with the way PayPal has gone
Use zelle......
by 0kat3 on 2018/12/22 00:54
You know I wasn’t going to post anything but I decided I should just because I need to give awareness to everyone else..... my husband has had an account with you for almost 15 years. Last night out of no where you locked him out of his account he verified EVERYTHING on his account you released his account today for 2 hours then canceled his account. He’s called about 20+ times (seriously we have proof) and now we can’t even touch his money in his account for ready for this ?? 180 days.... yupp that’s right let me say that again... 180 freaking days.... like we do A LOT of business through you guys so for you to cancel his account is the WORST customer service and your awful phone service from waiting on hold for 45 mins plus to almost 2 hours each time is insane. I will keep reposting and keep posting on social media EVERYDAY until someone can actually call us back and tell us more than “I wish there was something we can do.” Because that script is BULLSH**T you make them say. I’m defiantly going to be using zelle from now on a cancel my personal account as well because that’s not how you treat your customers.
Small business think twice!
by sf Kannon on 2019/05/14 14:47
Usually I wouldn’t take the time to write a review however this corporate giant is something else. Me and my wife I own a small business and we take pride in making quality products. So we have a customer who made an order and the post office didn’t get their products in time to them so the customers requested a full refund and filed a claim with PayPal. We simply agreed to the refund on the terms that they would send the product back that we had made for them. However PayPal ruled in favor of the customer debited our account left us negative with no protection or guarantee that we would receive our products back. No customer service to contact failure to provide seller protection. Honestly that is very bad business and we will never use PayPal again so be warned if you own a small business or are looking to sell products via PayPal I would think twice. If I could give -5 stars I would I don’t appreciate being robbed. I am PayPal please do not respond with the pre-scripted message back to us saying we’re sorry for the inconvenience so don’t waste our time or yours karma always comes back around.
“Pending”
by Myshellstuff on 2018/05/27 14:30
I was sending money to a family member that really needed it. I sent to their phone number, but they never got the notification; so I cancelled the transaction. They then requested the money from me through the app so we would be sure the connection was made between sender and receiver. Once I accepted the request to send the money, the transaction went through. We were both notified of the money sent. However, it’s been almost a week since this transaction, and they have not refunded the original transaction which was cancelled. Both amounts (over $500 each) were deducted from my bank account. The refund has not been deposited back into my account even though the transaction was cancelled within 30 minutes (refund shows up as “pending”). Thank goodness I had enough money in the bank to cover both amounts that were extracted. I can’t imagine if otherwise, and if I really needed the money and they were holding it up for a week. Just seems shady and not very good business practice to hold people’s hard-earned money like that.
Credit payment feature needs to be fixed
by Bo-mom on 2017/11/01 12:50
When you schedule a payment for paypal credit in the app, you don’t see any indication that you’ve scheduled the payment. You’re just returned to a screen that tells you you still have a payment due as though nothing happened. As a result of this, I submitted a second payment only to later discover I had been emailed two confirmations and had double paid. Turns out I had no option to cancel the errant second payment, even though it hadn’t processed yet. Even when I called best they would do is submit a 10 day research expedition. I ended up having to ask my bank to stop the second payment for a $30 fee to avoid overdrawing my checking account. This seems beyond dumb. Even as I write the payments have not yet actually processed. There needs to be a way to quickly correct mistakes. Kind of hate you guys now.
Pending Money
by indybeshoppin on 2019/01/15 19:07
The app seems to have some glitches. My boyfriend is in the Caribbean right now and was trying to send me money. The money stayed pending for days and we didn’t know why. I ended up having to call my bank, which wasn’t the answer. I was told to call the merchant (PayPal) for further assistance as the bank had no control over the pending money. Turns out, my boyfriend selected send for goods and services AS THAT WAS THE ONLY OPTION TO SEE, plus it’s the way he’d sent to me several times before. I ended up having to refund the money per the PayPal representative. And I was told to have him select a “send money to friends and family” option which we could find anywhere. It would have been nice for the representative to offer to help us through the problem before ending the call and leaving us to still have to figure out everything on our own. Other than this, everything has been ok with PayPal so far. Just seems that some things have to be done via the website and not the app.
Rating Trends
3360,4321,3987,4380,4968,4643,3705,4127,4642,4792,0,11694,0,9268,0,9066,0,0,13468,4485,3764,0,8309,4254,4163,5357,3966,3516,4111,2372,7306,5903,0,9197,3458,0,8005,0,8371,0,9315,0,8445,4482,4080,0,8952,3896,3380,0,7048,2951,0,0,13531,0,6309,3959,3718,3856,4066,3786,2697,3178,0,7687,3921,4418,3952,3017,3723,0,9328,0,9376,4323,0,7280,4350,0,8608,4592,4163,3241,3332,0,8170,0,8769,3710
All Versions
5.0
1,966,800 total
 5
1,742,131
 4
141,206
 3
35,765
 2
12,968
 1
34,730
Current Version (7.8.2)
5.0
1,844,847 total
 5
1,666,141
 4
125,186
 3
26,540
 2
6,950
 1
20,030
Version History
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