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App name
Vacasa - vacation rentals
Description
Browse over 25,000 vacation rentals around the world and book your next getaway. Choose the perfect home for your trip: Search by location, and filter results by home size and amenities Save your favorite listings to look at later Find properties near you using your phone’s location services After you book, add guests to your reservation or share the itinerary with anyone via email, text, and more. During your trip, find everything you need for a smooth vacation: Driving directions Home entry codes Notifications for early check-in and late check-out (when available) Instant connection to the home’s WiFi Plus, offline mode means no more searching your inbox or snapping screenshots.
DO NOT BOOK WITH THESE PEOPLE
by TellingTheTruthWhenNeeded on 2020/10/24 16:31
I booked a luxury retreat in Stratton VT on 873 Stratton road for three nights and it was the worse experience of my life. Cable didn’t work on all three TVs. The jacauzzi was filled with swamp water so could not be used. The beds were hard as rocks. There was a hole in the ceiling in the bathroom on the main floor. The fireplace didn’t work and most importantly THEY DID NOT DISCLOSE THERE WAS RODENT INFESTATION but they marketed the place as “luxury.” Mice got into our food and left droppings. One actually jumped out of the trash at us. Vacasa would not issue us a full refund. Problem was never fixed. Never offered to place us in other accommodations. The local staff there would not answer the phone for me and speak to me about why a full refund was not warranted. Customer service just sucked from top to bottom. Nobody was remorseful. Vacasa corporate is useless unless they hear from the local team who part of the problem themselves so nothing gets solved. You’re on the phone for hours getting the run around. Tried leaving a public review to warn others of that property and Vacasa and they refuse to publish because they know they are wrong and nobody would book if they knew the truth. They still have that property listed as if the place is habitable and it isn’t and it ranges from 375-2000 per night. Please do not stay at the VT property on Stratton road labeled “Luxury mountain retreat” or any other property through Vacasa. Will not get what you paid for and won’t get your money back. The trip from hell.
Skewed reviews!!
by Stephanie is frustrated on 2020/10/08 06:30
This app is a joke. We stayed at a horrible rental that had hundreds of great reviews and it was a complete dump, nothing like the pictures and we had chemical burns from the hot tub. We didn’t ask for our money back or anything in return other than to write an honest review of the house. We have fought for weeks to just have our review posted and we have just gone round and round with this company. BUYERS BEWARE! This company doesn’t let you post an honest review of subpar rentals!!!! I’m sure that the good reviews are from paid individuals. We aren’t finicky. I travel for a living and have stayed in rentals all over the globe. There’s no way that we are the only ones.
Canceled - Never again
by HawkAlabama on 2020/09/19 02:36
They canceled my trip then didn’t want to give my money back until I raised $!#%€* h€\\. Wanted to give me a credit. Canceled 24 hours from my checking. If I had canceled 24 hours before check in they would have kept my money
Don’t understand
by mycatisfido on 2020/09/18 22:08
Why does Vacasa insist that you download an app to access their properties? This bothers me. They could simply give me the required information in a text or email. They already charge me $75 or something for “service fee“, although I am mystified what service they actually provide. So instead of giving me good customer service, they make me download an app to use the services that I’ve just paid for. I really hate this.
Don’t do it just stay at a hotel
by apickart on 2020/09/15 14:27
Unfortunately we got a rental with busted plumbing and no one helped us. We just left and Vacasa didn’t get us a refund or try and help us. You think for $200 a night someone could make sure their water is working. There is no quality control.
Won’t Allow Me To Log In
by Truth Be Spoken on 2020/08/20 04:50
Won’t allow me to log in thru my iPhone. Very bad needs fixing ASAP.
Garbage company
by ahaler1 on 2020/08/19 05:13
See above
Covid-19 Vacation Getaway
by Normared on 2020/08/15 14:41
Loved this clean beautiful Condon !! Highly recommended!! Beach right around the corner!! Just Booked another stay!!!
Soooo Easy
by Maliarosejoseph on 2020/08/13 03:30
I don’t have to talk to anyone, I just do it all from the app baby!
Wapato Ridge 210 parkway dr. Manson wa. 98831
by liberty girls on 2020/08/03 23:08
210 Wapato Ridge is not worthy of any stars. Myself and five of my girlfriends stayed at this property July 27th thru 30th 2020 . we where supposed to stay thru August 2 But had to leave because the property management company would not respond to us in any way after multiple try’s . The place is a Pitt. The carpet hasn’t been cleaned ever we would not even walk on it with out shoes. Floors in the kitchen moved and are a hazard. The deck had sticky spills on it . The chairs on deck are not safe. The air conditioning didn’t work. The bathrooms where filthy the towels where put away stained and damp. Cobwebs everywhere on everything. . We where sent an email from Vacasa stating there cleaning policy in the wake of COVID-19 and there extra effort for cleaning. This place is a fraud stay away we paid top dollar per night it was not worth it. I would avoid Vacasa property management they where no where to be found. K Nixon
C503
by Vacay Rona 2020😷 on 2020/07/30 00:02
We had a great time with the family. Great amenities gym, kiddie splash, pools, lazy river, Tiki bar outside, included beach chairs a plus!
So far not impressed
by gehrjdjdjd on 2020/07/14 01:36
This was our first time using this company/app. Their customer service is horrible! I have called and can’t get through to anyone, I’ve emailed 3 times with no response. We didn’t have parking passes like we were supposed to in our unit!
Fast and Easy
by Webbles 5 on 2020/07/13 18:26
Finding a place to book and booking it was so easy. They give you all the fees in a break down. I love this site.
WORST RENTAL COMPANY
by #bff forever on 2020/07/11 06:25
This company doesn’t care about customer service. 3 times I emailed them about our issues. No response ever. Once we reached out to BBB we were called liars even with proof. What a joke of a company
Stay away from this company
by Pinksmiley on 2020/07/07 03:59
We used this company for the first time for our Tennessee trip in June. It was the worst experience ever. Our cabin was a nightmare and the 2x we did call it was a 2 hour hold time. The cabin was filthy, full of mold and it rained in our cabin on the 4th night so the top bed was all wet and couldn’t be slept in. But 2 weeks after we left they were sweet enough to contact me and refund the cleaning fee for all the crap we went through🙄🙄
Renter beware.
by boynamedgoo03 on 2020/07/02 01:33
Highly suggest you use another third party renter for your vacation.
Love it but...
by jlange66 on 2020/06/25 16:25
I love using Vacasa for making vacation rental arrangements however lately it is impossible to get in touch with them and get any kind of help through the customer service. I waited for four hours on hold one day to try to talk to somebody and still have not been able to reach anyone either by phone or by email.
House very dirty
by bethresponseplease on 2020/06/21 05:06
Hello we checked into our house today and are very disappointed. The sheets are dirty, the garbage cans are overflowing, someone has thrown up in the downstairs bathroom and it wasn’t cleaned up well before we arrived and there were many fruit flies covering the toilet seat. The house was not locked upon arrival. The previous guest clearly had a party here. There is a large spill, wine, pee or vomit that was cleaned on the rug before we arrived and was sopping wet. The pool was not chemically balanced when we arrived so we personally had to put new chemicals in. Overall with coronavirus going on we do not feel like this was the clean and safe environment we were looking for. We have tried calling vacasa but haven’t had anyone answer after 30 min wait. I have pictures I would like to share. Please reach out to me.
Absolute garbage
by rbtvwestfall on 2020/06/20 20:19
All those —- what must be paid endorsers —- are absurd. These people don’t respond to customer comments, they don’t accommodate, they are the absolute worst VRBO or AIRBNB I have EVER worked with. Ever! Sent a specific request through the web site on June 2, and 5 more requests since then, by June 20 they hadn’t responded. They said “due to COVID” they can’t respond..... sorry my company is experiencing horrible disruptions but we are responding to our clients the same day. Set your expectations very low and expect to be disappointed by their non-response. Horrific customer experience
A professional company
by edwardwilkerson on 2020/06/20 15:58
We had no issues at all booking through Vacasa and thought they went above and beyond with their service. We called to add an extra day to our vacation and they made it very easy. Our experience with Vacasa is highly recommended!
Great app
by Rcecil on 2020/06/20 14:42
Great app, works wonderful for all of the vacations we have booked
Good luck getting in touch with anyone
by Kitty Krumley on 2020/06/13 19:54
Apparently Vacasa has taken over management at the resort I’ve been staying at for 20 years. I’ve never had a problem with booking or reaching someone when I had a question or inquiry until now. I’ve sent numerous emails, and have called several times to no avail. They have different prices for the same room depending on which website you use. I always book a weeks stay at The Islander Resort for my birthday, and had a question regarding booking, I’ve received zero response. I am beyond disappointed with their lack of service.
Great customer service
by forjennyAB on 2020/06/13 16:32
Vacasa has been wonderful with us having had to reschedule our trip due being on lock down in March and made it easy to reschedule. Thank you!!
Scam!!
by lpfan01 on 2020/06/11 14:32
They cancelled my trip and now I can’t reach their customer support. Whenever I call (7am - 8pm) automated message says the waiting time is more than 2hrs. They also do not reply to emails. I can’t get my money back!!! Beware of such a scam!
Very handy app
by Wabbado on 2020/06/10 23:45
Vacasa just acquired this site so I am new to the app so here are my impressions. Very easy to set up. Very easy to use. Gives great info about the trip. Notices show on site. Nicely done
Fraud!! Renters be aware!!!
by construction alert on 2020/06/09 16:01
We are renting a house in Fire Island at 137 Ocean Bay Blvd in Ocean Bay Park and found the house in the middel of a construction site with construction going on 24/7. Bulldozers digging and jack hammering all night long. We don’t have beach access as was advertised. This construction was not mentioned in Vacasa’s ad, even though we found out it has been going on for a long time. The police informed us that there are no construction restrictions because the beach is state land and therefor construction can continue ALL NIGHT LONG. We haven’t been able to sleep since we arrived and VACASA is unresponsive. We have emailed several times. No reply. Calling failed due to insane wait hours. Don’t rent with Vacasa and don’t rent this property. Vacasa makes it difficult to submit a review. The only review for this property is clearly presented by Vacasa itself. This is the only way to warn others who are about to be duped.
Do not recommend Vacasa!!!
by workingdad2014 on 2020/06/09 13:18
I have never written a bad review on the App Store and am doing so now. Our experience is horrible and we still have not gotten any response from Vacasa. We have small kids and cannot access our rental information!!! We are currently out of town with our 6 year old and 2 year old. We have paid in full and our trip started yesterday. When we try to use the app with the info they provided, it says “trip not found.” We have tried to call Vacasa and spent hours on the phone waiting before being hung up on without being able to speak to anyone. Have texted, and have emailed with NO RESPONSE!!! Vacasa- contact us!!!! For anyone else reading this, be warned!!!
Wouldnt book with them!
by kblair1999 on 2020/06/08 20:55
Just keep scrolling and book with another company . When you have issues ( and you will) it’s hard to get anyone to answer and they take forever to send anyone out. Rooms aren’t available to check in when they say , it was 24 hours later when they sent someone to fix a broken sink, they said condo had dishwasher but it did not work , AT All! Multiple issues and they just kept saying I would get reimbursed, which never happened! Will never book with them again
Great house but Vascasa can do better!
by uwishdunew on 2020/05/24 15:14
We loved everything about the house and location!!! The customer service thru Vascasa was pretty horrid tho-I had to call numerous times and wait a total of 2 hrs to talk to a person while we were there cause I had one simple question. The customer rep was nice once I finally got thru and I know it’s not her fault they don’t have the staff they should
Stolen
by nonicknameokokokok on 2020/05/23 02:20
This app has caused me nothing but frustration and money loss. It randomly canceled my booking without a notice and will not give me a refund. When I try customer support, I am left on hold for an hour. I DO NOT RECOMMEND ANYONE use this money eater.
Can’t get in property
by ERIC19702 on 2020/05/22 21:41
Our check in time was 4pm and the code they email doesn’t work. Cannot get in touch with a human - just recordings WORST service I have ever experienced!!
Easy to use
by apslappy on 2020/05/06 18:09
A breeze to book. Nice places to stay.
Rude!!
by Carol1542 on 2020/05/06 14:54
When I finally got thru, waiting times up to and over two hours, it was on the last day allowed to cancel. It was the 30th day and I was told it had to be BEFORE 30 days. I also asked if I could file for a refund with the travel insurance I had purchased and this was the answer, “we don’t refund for fear, not legitimate “. Wow, I never seen anything more legitimate. Anyway, now we Have next May to hopefully get there. The bad part is I’m 77 years old and too many things are possible. We needed the money far more than another vacation.
Can’t sign in
by Jeweler/Realtor on 2020/04/22 13:50
Won’t let me in. Sends verification to email but then goes back to same sign in screen without being able to set password. Circle...circle.....circle
👍
by The worst game EVER!!! on 2020/04/20 23:58
We use Vacasa for our family trips. We save all of our money to just be with family once or twice a year & we always know Vacasa will take care of our kids, dogs, and us in a beautiful home. Anything that goes wrong is ALWAYS taken care of.. once an alarm went off due to an electrical storm from 3am to 5 and our lovely Vacasa helper fixed all. Thank you for our memories!! Definitely worth every cent.
Refused refund and not responding
by KJones84929292 on 2020/03/23 20:16
Due to the corona virus outbreak and the mandatory shelter in place order that is currently in place for the state that I reside(WA) as well as the state of the vacation home I rented (OR) I was forced to cancel my upcoming trip. Not only am I having to pay full price for the trip I’m not taking including cleaning fees and water usage fees etc the home owner and the customer service via the app have not responded to my several contact attempts. Thoroughly disappointed with how this company is treating their customers during this state of emergency. Could’ve easily given a credit to use later but they won’t even respond to us.
Cancellation
by send without name on 2020/03/23 11:33
I have been trying to cancel this reservation for 2 weeks. I have sent 3 emails and I haven’t heard from them . I purchased the cancellation insurance and expect to receive my money back. If this doesn’t happen I will pursue legal action. This seems like a big rip off to me. As of now I wouldn’t recommend this service to anyone. Yes Can’t even put in a nickname because even the most ridiculous word is already taken .
A great travel experience!
by ChristopherMcD on 2020/02/13 21:28
The app makes it so easy to find my next vacation and track my current trip. Vacasa’s homes are exceptionally managed and you can trust that their units are very clean and well maintained!
Scam
by Oly Don on 2020/01/09 15:41
Sells dumpy property rentals in scary parts of town. Sleepless noisy nights. I paid out of pocket for a hotel after I arrived. Not the app developers fault The 1 star review I left the property was never posted. Vacasa filters results and only 4 and 5 star reviews show up.
All info in one place
by Magootz! on 2019/12/23 04:34
I love that this app has all of the info I need in one place. Directions to the home, how to get in, how to get online, and more.
Help Needed
by horrible999experience on 2019/12/17 16:20
Have tried multiple times to load and open app. Does not cooperate. Trying to use for an upcoming vacation rental. No luck. Bad Review was also blocked by refusing all nicknames.
Useful
by kb boi on 2019/12/03 03:07
Love the one click connect for WiFi.
Useless
by willzone1 on 2019/11/22 07:58
Useless service with useless support and an app that is essentially just a web browser for Vacasa.com
App won’t open
by kjuliet on 2019/09/30 03:13
We love Vacasa and were excited to see they have an app. Downloaded it today on my new iPhone 11 and it won’t open. Tried to go to app support, but it took me to my reservation. Very frustrating. Please fix app
Love this app
by Portlandponce on 2019/09/20 16:57
Makes preparing for your trip and checking into the property a delight. I love it!
Don’t book your stay through here
by Crappy agreement-Melanie on 2019/09/17 20:31
Vacasa does not work with you at all. Make sure you book your stay several months in advance and cancel prior to the 30 day mark because the company will not work with you at all if a natural disaster occurs.
Doesn’t load
by dusappionted on 2019/09/11 17:47
Really not workable on iPhones. Won’t load
Unreliable
by Konraaaaaaad on 2019/09/11 01:37
The worst app I have ever dealt with. Booked a room and then a month later they say it was unavailable, they give me another room just to cancel that too. I have a whole family that’s coming on vacation from Europe and no place to stay because Vacasa screwed me over. Please please stay away from this it’ll save you a bunch of headaches.
Useless
by Roxy1120 on 2019/08/30 17:51
Doesn’t have any info regarding my trip. I have my reservation number and everything. Useless app
Easy check-in
by Skgates on 2019/08/16 22:38
The app made it so simple to check in to my rental. Recommend for anyone traveling with Vacasa!
App won’t open
by joannver on 2019/08/12 11:42
Trying to launch app for our upcoming trip and the sign in screen shows for 1 second and then is gone. Can’t sign in.
Great App
by Joe & Betsy on 2019/07/16 18:02
One click connect to get on the WiFi is great!
👍
by The worst game EVER!!! on 2020/04/20 23:58
We use Vacasa for our family trips. We save all of our money to just be with family once or twice a year & we always know Vacasa will take care of our kids, dogs, and us in a beautiful home. Anything that goes wrong is ALWAYS taken care of.. once an alarm went off due to an electrical storm from 3am to 5 and our lovely Vacasa helper fixed all. Thank you for our memories!! Definitely worth every cent.
Fraud!! Renters be aware!!!
by construction alert on 2020/06/09 16:01
We are renting a house in Fire Island at 137 Ocean Bay Blvd in Ocean Bay Park and found the house in the middel of a construction site with construction going on 24/7. Bulldozers digging and jack hammering all night long. We don’t have beach access as was advertised. This construction was not mentioned in Vacasa’s ad, even though we found out it has been going on for a long time. The police informed us that there are no construction restrictions because the beach is state land and therefor construction can continue ALL NIGHT LONG. We haven’t been able to sleep since we arrived and VACASA is unresponsive. We have emailed several times. No reply. Calling failed due to insane wait hours. Don’t rent with Vacasa and don’t rent this property. Vacasa makes it difficult to submit a review. The only review for this property is clearly presented by Vacasa itself. This is the only way to warn others who are about to be duped.
House very dirty
by bethresponseplease on 2020/06/21 05:06
Hello we checked into our house today and are very disappointed. The sheets are dirty, the garbage cans are overflowing, someone has thrown up in the downstairs bathroom and it wasn’t cleaned up well before we arrived and there were many fruit flies covering the toilet seat. The house was not locked upon arrival. The previous guest clearly had a party here. There is a large spill, wine, pee or vomit that was cleaned on the rug before we arrived and was sopping wet. The pool was not chemically balanced when we arrived so we personally had to put new chemicals in. Overall with coronavirus going on we do not feel like this was the clean and safe environment we were looking for. We have tried calling vacasa but haven’t had anyone answer after 30 min wait. I have pictures I would like to share. Please reach out to me.
Skewed reviews!!
by Stephanie is frustrated on 2020/10/08 06:30
This app is a joke. We stayed at a horrible rental that had hundreds of great reviews and it was a complete dump, nothing like the pictures and we had chemical burns from the hot tub. We didn’t ask for our money back or anything in return other than to write an honest review of the house. We have fought for weeks to just have our review posted and we have just gone round and round with this company. BUYERS BEWARE! This company doesn’t let you post an honest review of subpar rentals!!!! I’m sure that the good reviews are from paid individuals. We aren’t finicky. I travel for a living and have stayed in rentals all over the globe. There’s no way that we are the only ones.
Great house but Vascasa can do better!
by uwishdunew on 2020/05/24 15:14
We loved everything about the house and location!!! The customer service thru Vascasa was pretty horrid tho-I had to call numerous times and wait a total of 2 hrs to talk to a person while we were there cause I had one simple question. The customer rep was nice once I finally got thru and I know it’s not her fault they don’t have the staff they should
Refused refund and not responding
by KJones84929292 on 2020/03/23 20:16
Due to the corona virus outbreak and the mandatory shelter in place order that is currently in place for the state that I reside(WA) as well as the state of the vacation home I rented (OR) I was forced to cancel my upcoming trip. Not only am I having to pay full price for the trip I’m not taking including cleaning fees and water usage fees etc the home owner and the customer service via the app have not responded to my several contact attempts. Thoroughly disappointed with how this company is treating their customers during this state of emergency. Could’ve easily given a credit to use later but they won’t even respond to us.
Rude!!
by Carol1542 on 2020/05/06 14:54
When I finally got thru, waiting times up to and over two hours, it was on the last day allowed to cancel. It was the 30th day and I was told it had to be BEFORE 30 days. I also asked if I could file for a refund with the travel insurance I had purchased and this was the answer, “we don’t refund for fear, not legitimate “. Wow, I never seen anything more legitimate. Anyway, now we Have next May to hopefully get there. The bad part is I’m 77 years old and too many things are possible. We needed the money far more than another vacation.
A professional company
by edwardwilkerson on 2020/06/20 15:58
We had no issues at all booking through Vacasa and thought they went above and beyond with their service. We called to add an extra day to our vacation and they made it very easy. Our experience with Vacasa is highly recommended!
Good luck getting in touch with anyone
by Kitty Krumley on 2020/06/13 19:54
Apparently Vacasa has taken over management at the resort I’ve been staying at for 20 years. I’ve never had a problem with booking or reaching someone when I had a question or inquiry until now. I’ve sent numerous emails, and have called several times to no avail. They have different prices for the same room depending on which website you use. I always book a weeks stay at The Islander Resort for my birthday, and had a question regarding booking, I’ve received zero response. I am beyond disappointed with their lack of service.
Wouldnt book with them!
by kblair1999 on 2020/06/08 20:55
Just keep scrolling and book with another company . When you have issues ( and you will) it’s hard to get anyone to answer and they take forever to send anyone out. Rooms aren’t available to check in when they say , it was 24 hours later when they sent someone to fix a broken sink, they said condo had dishwasher but it did not work , AT All! Multiple issues and they just kept saying I would get reimbursed, which never happened! Will never book with them again
Love it but...
by jlange66 on 2020/06/25 16:25
I love using Vacasa for making vacation rental arrangements however lately it is impossible to get in touch with them and get any kind of help through the customer service. I waited for four hours on hold one day to try to talk to somebody and still have not been able to reach anyone either by phone or by email.
Great customer service
by forjennyAB on 2020/06/13 16:32
Vacasa has been wonderful with us having had to reschedule our trip due being on lock down in March and made it easy to reschedule. Thank you!!
Don’t understand
by mycatisfido on 2020/09/18 22:08
Why does Vacasa insist that you download an app to access their properties? This bothers me. They could simply give me the required information in a text or email. They already charge me $75 or something for “service fee“, although I am mystified what service they actually provide. So instead of giving me good customer service, they make me download an app to use the services that I’ve just paid for. I really hate this.
Stay away from this company
by Pinksmiley on 2020/07/07 03:59
We used this company for the first time for our Tennessee trip in June. It was the worst experience ever. Our cabin was a nightmare and the 2x we did call it was a 2 hour hold time. The cabin was filthy, full of mold and it rained in our cabin on the 4th night so the top bed was all wet and couldn’t be slept in. But 2 weeks after we left they were sweet enough to contact me and refund the cleaning fee for all the crap we went through🙄🙄
Cancellation
by send without name on 2020/03/23 11:33
I have been trying to cancel this reservation for 2 weeks. I have sent 3 emails and I haven’t heard from them . I purchased the cancellation insurance and expect to receive my money back. If this doesn’t happen I will pursue legal action. This seems like a big rip off to me. As of now I wouldn’t recommend this service to anyone. Yes Can’t even put in a nickname because even the most ridiculous word is already taken .
Do not recommend Vacasa!!!
by workingdad2014 on 2020/06/09 13:18
I have never written a bad review on the App Store and am doing so now. Our experience is horrible and we still have not gotten any response from Vacasa. We have small kids and cannot access our rental information!!! We are currently out of town with our 6 year old and 2 year old. We have paid in full and our trip started yesterday. When we try to use the app with the info they provided, it says “trip not found.” We have tried to call Vacasa and spent hours on the phone waiting before being hung up on without being able to speak to anyone. Have texted, and have emailed with NO RESPONSE!!! Vacasa- contact us!!!! For anyone else reading this, be warned!!!
A great travel experience!
by ChristopherMcD on 2020/02/13 21:28
The app makes it so easy to find my next vacation and track my current trip. Vacasa’s homes are exceptionally managed and you can trust that their units are very clean and well maintained!
Fast and Easy
by Webbles 5 on 2020/07/13 18:26
Finding a place to book and booking it was so easy. They give you all the fees in a break down. I love this site.
All info in one place
by Magootz! on 2019/12/23 04:34
I love that this app has all of the info I need in one place. Directions to the home, how to get in, how to get online, and more.
Easy check-in
by Skgates on 2019/08/16 22:38
The app made it so simple to check in to my rental. Recommend for anyone traveling with Vacasa!
Unreliable
by Konraaaaaaad on 2019/09/11 01:37
The worst app I have ever dealt with. Booked a room and then a month later they say it was unavailable, they give me another room just to cancel that too. I have a whole family that’s coming on vacation from Europe and no place to stay because Vacasa screwed me over. Please please stay away from this it’ll save you a bunch of headaches.
So far not impressed
by gehrjdjdjd on 2020/07/14 01:36
This was our first time using this company/app. Their customer service is horrible! I have called and can’t get through to anyone, I’ve emailed 3 times with no response. We didn’t have parking passes like we were supposed to in our unit!
Very handy app
by Wabbado on 2020/06/10 23:45
Vacasa just acquired this site so I am new to the app so here are my impressions. Very easy to set up. Very easy to use. Gives great info about the trip. Notices show on site. Nicely done
Soooo Easy
by Maliarosejoseph on 2020/08/13 03:30
I don’t have to talk to anyone, I just do it all from the app baby!
Absolute garbage
by rbtvwestfall on 2020/06/20 20:19
All those —- what must be paid endorsers —- are absurd. These people don’t respond to customer comments, they don’t accommodate, they are the absolute worst VRBO or AIRBNB I have EVER worked with. Ever! Sent a specific request through the web site on June 2, and 5 more requests since then, by June 20 they hadn’t responded. They said “due to COVID” they can’t respond..... sorry my company is experiencing horrible disruptions but we are responding to our clients the same day. Set your expectations very low and expect to be disappointed by their non-response. Horrific customer experience
Don’t do it just stay at a hotel
by apickart on 2020/09/15 14:27
Unfortunately we got a rental with busted plumbing and no one helped us. We just left and Vacasa didn’t get us a refund or try and help us. You think for $200 a night someone could make sure their water is working. There is no quality control.
Canceled - Never again
by HawkAlabama on 2020/09/19 02:36
They canceled my trip then didn’t want to give my money back until I raised $!#%€* h€\\. Wanted to give me a credit. Canceled 24 hours from my checking. If I had canceled 24 hours before check in they would have kept my money
Easy to use
by apslappy on 2020/05/06 18:09
A breeze to book. Nice places to stay.
Don’t book your stay through here
by Crappy agreement-Melanie on 2019/09/17 20:31
Vacasa does not work with you at all. Make sure you book your stay several months in advance and cancel prior to the 30 day mark because the company will not work with you at all if a natural disaster occurs.
Useful
by kb boi on 2019/12/03 03:07
Love the one click connect for WiFi.
Covid-19 Vacation Getaway
by Normared on 2020/08/15 14:41
Loved this clean beautiful Condon !! Highly recommended!! Beach right around the corner!! Just Booked another stay!!!
C503
by Vacay Rona 2020😷 on 2020/07/30 00:02
We had a great time with the family. Great amenities gym, kiddie splash, pools, lazy river, Tiki bar outside, included beach chairs a plus!
Great app
by Rcecil on 2020/06/20 14:42
Great app, works wonderful for all of the vacations we have booked
App won’t open
by kjuliet on 2019/09/30 03:13
We love Vacasa and were excited to see they have an app. Downloaded it today on my new iPhone 11 and it won’t open. Tried to go to app support, but it took me to my reservation. Very frustrating. Please fix app
Love this app
by Portlandponce on 2019/09/20 16:57
Makes preparing for your trip and checking into the property a delight. I love it!
Great App
by Joe & Betsy on 2019/07/16 18:02
One click connect to get on the WiFi is great!
Scam!!
by lpfan01 on 2020/06/11 14:32
They cancelled my trip and now I can’t reach their customer support. Whenever I call (7am - 8pm) automated message says the waiting time is more than 2hrs. They also do not reply to emails. I can’t get my money back!!! Beware of such a scam!
Stolen
by nonicknameokokokok on 2020/05/23 02:20
This app has caused me nothing but frustration and money loss. It randomly canceled my booking without a notice and will not give me a refund. When I try customer support, I am left on hold for an hour. I DO NOT RECOMMEND ANYONE use this money eater.
Can’t sign in
by Jeweler/Realtor on 2020/04/22 13:50
Won’t let me in. Sends verification to email but then goes back to same sign in screen without being able to set password. Circle...circle.....circle
Scam
by Oly Don on 2020/01/09 15:41
Sells dumpy property rentals in scary parts of town. Sleepless noisy nights. I paid out of pocket for a hotel after I arrived. Not the app developers fault The 1 star review I left the property was never posted. Vacasa filters results and only 4 and 5 star reviews show up.
App won’t open
by joannver on 2019/08/12 11:42
Trying to launch app for our upcoming trip and the sign in screen shows for 1 second and then is gone. Can’t sign in.
WORST RENTAL COMPANY
by #bff forever on 2020/07/11 06:25
This company doesn’t care about customer service. 3 times I emailed them about our issues. No response ever. Once we reached out to BBB we were called liars even with proof. What a joke of a company
Help Needed
by horrible999experience on 2019/12/17 16:20
Have tried multiple times to load and open app. Does not cooperate. Trying to use for an upcoming vacation rental. No luck. Bad Review was also blocked by refusing all nicknames.
Useless
by Roxy1120 on 2019/08/30 17:51
Doesn’t have any info regarding my trip. I have my reservation number and everything. Useless app
Won’t Allow Me To Log In
by Truth Be Spoken on 2020/08/20 04:50
Won’t allow me to log in thru my iPhone. Very bad needs fixing ASAP.
Doesn’t load
by dusappionted on 2019/09/11 17:47
Really not workable on iPhones. Won’t load
Renter beware.
by boynamedgoo03 on 2020/07/02 01:33
Highly suggest you use another third party renter for your vacation.
Garbage company
by ahaler1 on 2020/08/19 05:13
See above
DO NOT BOOK WITH THESE PEOPLE
by TellingTheTruthWhenNeeded on 2020/10/24 16:31
I booked a luxury retreat in Stratton VT on 873 Stratton road for three nights and it was the worse experience of my life. Cable didn’t work on all three TVs. The jacauzzi was filled with swamp water so could not be used. The beds were hard as rocks. There was a hole in the ceiling in the bathroom on the main floor. The fireplace didn’t work and most importantly THEY DID NOT DISCLOSE THERE WAS RODENT INFESTATION but they marketed the place as “luxury.” Mice got into our food and left droppings. One actually jumped out of the trash at us. Vacasa would not issue us a full refund. Problem was never fixed. Never offered to place us in other accommodations. The local staff there would not answer the phone for me and speak to me about why a full refund was not warranted. Customer service just sucked from top to bottom. Nobody was remorseful. Vacasa corporate is useless unless they hear from the local team who part of the problem themselves so nothing gets solved. You’re on the phone for hours getting the run around. Tried leaving a public review to warn others of that property and Vacasa and they refuse to publish because they know they are wrong and nobody would book if they knew the truth. They still have that property listed as if the place is habitable and it isn’t and it ranges from 375-2000 per night. Please do not stay at the VT property on Stratton road labeled “Luxury mountain retreat” or any other property through Vacasa. Will not get what you paid for and won’t get your money back. The trip from hell.
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App name
Vacasa - vacation rentals
Description
Browse over 25,000 vacation rentals around the world and book your next getaway. Choose the perfect home for your trip: Search by location, and filter results by home size and amenities Save your favorite listings to look at later Find properties near you using your phone’s location services After you book, add guests to your reservation or share the itinerary with anyone via email, text, and more. During your trip, find everything you need for a smooth vacation: Driving directions Home entry codes Notifications for early check-in and late check-out (when available) Instant connection to the home’s WiFi Plus, offline mode means no more searching your inbox or snapping screenshots.
DO NOT BOOK WITH THESE PEOPLE
by TellingTheTruthWhenNeeded on 2020/10/24 16:31
I booked a luxury retreat in Stratton VT on 873 Stratton road for three nights and it was the worse experience of my life. Cable didn’t work on all three TVs. The jacauzzi was filled with swamp water so could not be used. The beds were hard as rocks. There was a hole in the ceiling in the bathroom on the main floor. The fireplace didn’t work and most importantly THEY DID NOT DISCLOSE THERE WAS RODENT INFESTATION but they marketed the place as “luxury.” Mice got into our food and left droppings. One actually jumped out of the trash at us. Vacasa would not issue us a full refund. Problem was never fixed. Never offered to place us in other accommodations. The local staff there would not answer the phone for me and speak to me about why a full refund was not warranted. Customer service just sucked from top to bottom. Nobody was remorseful. Vacasa corporate is useless unless they hear from the local team who part of the problem themselves so nothing gets solved. You’re on the phone for hours getting the run around. Tried leaving a public review to warn others of that property and Vacasa and they refuse to publish because they know they are wrong and nobody would book if they knew the truth. They still have that property listed as if the place is habitable and it isn’t and it ranges from 375-2000 per night. Please do not stay at the VT property on Stratton road labeled “Luxury mountain retreat” or any other property through Vacasa. Will not get what you paid for and won’t get your money back. The trip from hell.
Skewed reviews!!
by Stephanie is frustrated on 2020/10/08 06:30
This app is a joke. We stayed at a horrible rental that had hundreds of great reviews and it was a complete dump, nothing like the pictures and we had chemical burns from the hot tub. We didn’t ask for our money back or anything in return other than to write an honest review of the house. We have fought for weeks to just have our review posted and we have just gone round and round with this company. BUYERS BEWARE! This company doesn’t let you post an honest review of subpar rentals!!!! I’m sure that the good reviews are from paid individuals. We aren’t finicky. I travel for a living and have stayed in rentals all over the globe. There’s no way that we are the only ones.
Canceled - Never again
by HawkAlabama on 2020/09/19 02:36
They canceled my trip then didn’t want to give my money back until I raised $!#%€* h€\\. Wanted to give me a credit. Canceled 24 hours from my checking. If I had canceled 24 hours before check in they would have kept my money
Don’t understand
by mycatisfido on 2020/09/18 22:08
Why does Vacasa insist that you download an app to access their properties? This bothers me. They could simply give me the required information in a text or email. They already charge me $75 or something for “service fee“, although I am mystified what service they actually provide. So instead of giving me good customer service, they make me download an app to use the services that I’ve just paid for. I really hate this.
Don’t do it just stay at a hotel
by apickart on 2020/09/15 14:27
Unfortunately we got a rental with busted plumbing and no one helped us. We just left and Vacasa didn’t get us a refund or try and help us. You think for $200 a night someone could make sure their water is working. There is no quality control.
Won’t Allow Me To Log In
by Truth Be Spoken on 2020/08/20 04:50
Won’t allow me to log in thru my iPhone. Very bad needs fixing ASAP.
Garbage company
by ahaler1 on 2020/08/19 05:13
See above
Covid-19 Vacation Getaway
by Normared on 2020/08/15 14:41
Loved this clean beautiful Condon !! Highly recommended!! Beach right around the corner!! Just Booked another stay!!!
Soooo Easy
by Maliarosejoseph on 2020/08/13 03:30
I don’t have to talk to anyone, I just do it all from the app baby!
Wapato Ridge 210 parkway dr. Manson wa. 98831
by liberty girls on 2020/08/03 23:08
210 Wapato Ridge is not worthy of any stars. Myself and five of my girlfriends stayed at this property July 27th thru 30th 2020 . we where supposed to stay thru August 2 But had to leave because the property management company would not respond to us in any way after multiple try’s . The place is a Pitt. The carpet hasn’t been cleaned ever we would not even walk on it with out shoes. Floors in the kitchen moved and are a hazard. The deck had sticky spills on it . The chairs on deck are not safe. The air conditioning didn’t work. The bathrooms where filthy the towels where put away stained and damp. Cobwebs everywhere on everything. . We where sent an email from Vacasa stating there cleaning policy in the wake of COVID-19 and there extra effort for cleaning. This place is a fraud stay away we paid top dollar per night it was not worth it. I would avoid Vacasa property management they where no where to be found. K Nixon
C503
by Vacay Rona 2020😷 on 2020/07/30 00:02
We had a great time with the family. Great amenities gym, kiddie splash, pools, lazy river, Tiki bar outside, included beach chairs a plus!
So far not impressed
by gehrjdjdjd on 2020/07/14 01:36
This was our first time using this company/app. Their customer service is horrible! I have called and can’t get through to anyone, I’ve emailed 3 times with no response. We didn’t have parking passes like we were supposed to in our unit!
Fast and Easy
by Webbles 5 on 2020/07/13 18:26
Finding a place to book and booking it was so easy. They give you all the fees in a break down. I love this site.
WORST RENTAL COMPANY
by #bff forever on 2020/07/11 06:25
This company doesn’t care about customer service. 3 times I emailed them about our issues. No response ever. Once we reached out to BBB we were called liars even with proof. What a joke of a company
Stay away from this company
by Pinksmiley on 2020/07/07 03:59
We used this company for the first time for our Tennessee trip in June. It was the worst experience ever. Our cabin was a nightmare and the 2x we did call it was a 2 hour hold time. The cabin was filthy, full of mold and it rained in our cabin on the 4th night so the top bed was all wet and couldn’t be slept in. But 2 weeks after we left they were sweet enough to contact me and refund the cleaning fee for all the crap we went through🙄🙄
Renter beware.
by boynamedgoo03 on 2020/07/02 01:33
Highly suggest you use another third party renter for your vacation.
Love it but...
by jlange66 on 2020/06/25 16:25
I love using Vacasa for making vacation rental arrangements however lately it is impossible to get in touch with them and get any kind of help through the customer service. I waited for four hours on hold one day to try to talk to somebody and still have not been able to reach anyone either by phone or by email.
House very dirty
by bethresponseplease on 2020/06/21 05:06
Hello we checked into our house today and are very disappointed. The sheets are dirty, the garbage cans are overflowing, someone has thrown up in the downstairs bathroom and it wasn’t cleaned up well before we arrived and there were many fruit flies covering the toilet seat. The house was not locked upon arrival. The previous guest clearly had a party here. There is a large spill, wine, pee or vomit that was cleaned on the rug before we arrived and was sopping wet. The pool was not chemically balanced when we arrived so we personally had to put new chemicals in. Overall with coronavirus going on we do not feel like this was the clean and safe environment we were looking for. We have tried calling vacasa but haven’t had anyone answer after 30 min wait. I have pictures I would like to share. Please reach out to me.
Absolute garbage
by rbtvwestfall on 2020/06/20 20:19
All those —- what must be paid endorsers —- are absurd. These people don’t respond to customer comments, they don’t accommodate, they are the absolute worst VRBO or AIRBNB I have EVER worked with. Ever! Sent a specific request through the web site on June 2, and 5 more requests since then, by June 20 they hadn’t responded. They said “due to COVID” they can’t respond..... sorry my company is experiencing horrible disruptions but we are responding to our clients the same day. Set your expectations very low and expect to be disappointed by their non-response. Horrific customer experience
A professional company
by edwardwilkerson on 2020/06/20 15:58
We had no issues at all booking through Vacasa and thought they went above and beyond with their service. We called to add an extra day to our vacation and they made it very easy. Our experience with Vacasa is highly recommended!
Great app
by Rcecil on 2020/06/20 14:42
Great app, works wonderful for all of the vacations we have booked
Good luck getting in touch with anyone
by Kitty Krumley on 2020/06/13 19:54
Apparently Vacasa has taken over management at the resort I’ve been staying at for 20 years. I’ve never had a problem with booking or reaching someone when I had a question or inquiry until now. I’ve sent numerous emails, and have called several times to no avail. They have different prices for the same room depending on which website you use. I always book a weeks stay at The Islander Resort for my birthday, and had a question regarding booking, I’ve received zero response. I am beyond disappointed with their lack of service.
Great customer service
by forjennyAB on 2020/06/13 16:32
Vacasa has been wonderful with us having had to reschedule our trip due being on lock down in March and made it easy to reschedule. Thank you!!
Scam!!
by lpfan01 on 2020/06/11 14:32
They cancelled my trip and now I can’t reach their customer support. Whenever I call (7am - 8pm) automated message says the waiting time is more than 2hrs. They also do not reply to emails. I can’t get my money back!!! Beware of such a scam!
Very handy app
by Wabbado on 2020/06/10 23:45
Vacasa just acquired this site so I am new to the app so here are my impressions. Very easy to set up. Very easy to use. Gives great info about the trip. Notices show on site. Nicely done
Fraud!! Renters be aware!!!
by construction alert on 2020/06/09 16:01
We are renting a house in Fire Island at 137 Ocean Bay Blvd in Ocean Bay Park and found the house in the middel of a construction site with construction going on 24/7. Bulldozers digging and jack hammering all night long. We don’t have beach access as was advertised. This construction was not mentioned in Vacasa’s ad, even though we found out it has been going on for a long time. The police informed us that there are no construction restrictions because the beach is state land and therefor construction can continue ALL NIGHT LONG. We haven’t been able to sleep since we arrived and VACASA is unresponsive. We have emailed several times. No reply. Calling failed due to insane wait hours. Don’t rent with Vacasa and don’t rent this property. Vacasa makes it difficult to submit a review. The only review for this property is clearly presented by Vacasa itself. This is the only way to warn others who are about to be duped.
Do not recommend Vacasa!!!
by workingdad2014 on 2020/06/09 13:18
I have never written a bad review on the App Store and am doing so now. Our experience is horrible and we still have not gotten any response from Vacasa. We have small kids and cannot access our rental information!!! We are currently out of town with our 6 year old and 2 year old. We have paid in full and our trip started yesterday. When we try to use the app with the info they provided, it says “trip not found.” We have tried to call Vacasa and spent hours on the phone waiting before being hung up on without being able to speak to anyone. Have texted, and have emailed with NO RESPONSE!!! Vacasa- contact us!!!! For anyone else reading this, be warned!!!
Wouldnt book with them!
by kblair1999 on 2020/06/08 20:55
Just keep scrolling and book with another company . When you have issues ( and you will) it’s hard to get anyone to answer and they take forever to send anyone out. Rooms aren’t available to check in when they say , it was 24 hours later when they sent someone to fix a broken sink, they said condo had dishwasher but it did not work , AT All! Multiple issues and they just kept saying I would get reimbursed, which never happened! Will never book with them again
Great house but Vascasa can do better!
by uwishdunew on 2020/05/24 15:14
We loved everything about the house and location!!! The customer service thru Vascasa was pretty horrid tho-I had to call numerous times and wait a total of 2 hrs to talk to a person while we were there cause I had one simple question. The customer rep was nice once I finally got thru and I know it’s not her fault they don’t have the staff they should
Stolen
by nonicknameokokokok on 2020/05/23 02:20
This app has caused me nothing but frustration and money loss. It randomly canceled my booking without a notice and will not give me a refund. When I try customer support, I am left on hold for an hour. I DO NOT RECOMMEND ANYONE use this money eater.
Can’t get in property
by ERIC19702 on 2020/05/22 21:41
Our check in time was 4pm and the code they email doesn’t work. Cannot get in touch with a human - just recordings WORST service I have ever experienced!!
Easy to use
by apslappy on 2020/05/06 18:09
A breeze to book. Nice places to stay.
Rude!!
by Carol1542 on 2020/05/06 14:54
When I finally got thru, waiting times up to and over two hours, it was on the last day allowed to cancel. It was the 30th day and I was told it had to be BEFORE 30 days. I also asked if I could file for a refund with the travel insurance I had purchased and this was the answer, “we don’t refund for fear, not legitimate “. Wow, I never seen anything more legitimate. Anyway, now we Have next May to hopefully get there. The bad part is I’m 77 years old and too many things are possible. We needed the money far more than another vacation.
Can’t sign in
by Jeweler/Realtor on 2020/04/22 13:50
Won’t let me in. Sends verification to email but then goes back to same sign in screen without being able to set password. Circle...circle.....circle
👍
by The worst game EVER!!! on 2020/04/20 23:58
We use Vacasa for our family trips. We save all of our money to just be with family once or twice a year & we always know Vacasa will take care of our kids, dogs, and us in a beautiful home. Anything that goes wrong is ALWAYS taken care of.. once an alarm went off due to an electrical storm from 3am to 5 and our lovely Vacasa helper fixed all. Thank you for our memories!! Definitely worth every cent.
Refused refund and not responding
by KJones84929292 on 2020/03/23 20:16
Due to the corona virus outbreak and the mandatory shelter in place order that is currently in place for the state that I reside(WA) as well as the state of the vacation home I rented (OR) I was forced to cancel my upcoming trip. Not only am I having to pay full price for the trip I’m not taking including cleaning fees and water usage fees etc the home owner and the customer service via the app have not responded to my several contact attempts. Thoroughly disappointed with how this company is treating their customers during this state of emergency. Could’ve easily given a credit to use later but they won’t even respond to us.
Cancellation
by send without name on 2020/03/23 11:33
I have been trying to cancel this reservation for 2 weeks. I have sent 3 emails and I haven’t heard from them . I purchased the cancellation insurance and expect to receive my money back. If this doesn’t happen I will pursue legal action. This seems like a big rip off to me. As of now I wouldn’t recommend this service to anyone. Yes Can’t even put in a nickname because even the most ridiculous word is already taken .
A great travel experience!
by ChristopherMcD on 2020/02/13 21:28
The app makes it so easy to find my next vacation and track my current trip. Vacasa’s homes are exceptionally managed and you can trust that their units are very clean and well maintained!
Scam
by Oly Don on 2020/01/09 15:41
Sells dumpy property rentals in scary parts of town. Sleepless noisy nights. I paid out of pocket for a hotel after I arrived. Not the app developers fault The 1 star review I left the property was never posted. Vacasa filters results and only 4 and 5 star reviews show up.
All info in one place
by Magootz! on 2019/12/23 04:34
I love that this app has all of the info I need in one place. Directions to the home, how to get in, how to get online, and more.
Help Needed
by horrible999experience on 2019/12/17 16:20
Have tried multiple times to load and open app. Does not cooperate. Trying to use for an upcoming vacation rental. No luck. Bad Review was also blocked by refusing all nicknames.
Useful
by kb boi on 2019/12/03 03:07
Love the one click connect for WiFi.
Useless
by willzone1 on 2019/11/22 07:58
Useless service with useless support and an app that is essentially just a web browser for Vacasa.com
App won’t open
by kjuliet on 2019/09/30 03:13
We love Vacasa and were excited to see they have an app. Downloaded it today on my new iPhone 11 and it won’t open. Tried to go to app support, but it took me to my reservation. Very frustrating. Please fix app
Love this app
by Portlandponce on 2019/09/20 16:57
Makes preparing for your trip and checking into the property a delight. I love it!
Don’t book your stay through here
by Crappy agreement-Melanie on 2019/09/17 20:31
Vacasa does not work with you at all. Make sure you book your stay several months in advance and cancel prior to the 30 day mark because the company will not work with you at all if a natural disaster occurs.
Doesn’t load
by dusappionted on 2019/09/11 17:47
Really not workable on iPhones. Won’t load
Unreliable
by Konraaaaaaad on 2019/09/11 01:37
The worst app I have ever dealt with. Booked a room and then a month later they say it was unavailable, they give me another room just to cancel that too. I have a whole family that’s coming on vacation from Europe and no place to stay because Vacasa screwed me over. Please please stay away from this it’ll save you a bunch of headaches.
Useless
by Roxy1120 on 2019/08/30 17:51
Doesn’t have any info regarding my trip. I have my reservation number and everything. Useless app
Easy check-in
by Skgates on 2019/08/16 22:38
The app made it so simple to check in to my rental. Recommend for anyone traveling with Vacasa!
App won’t open
by joannver on 2019/08/12 11:42
Trying to launch app for our upcoming trip and the sign in screen shows for 1 second and then is gone. Can’t sign in.
Great App
by Joe & Betsy on 2019/07/16 18:02
One click connect to get on the WiFi is great!
👍
by The worst game EVER!!! on 2020/04/20 23:58
We use Vacasa for our family trips. We save all of our money to just be with family once or twice a year & we always know Vacasa will take care of our kids, dogs, and us in a beautiful home. Anything that goes wrong is ALWAYS taken care of.. once an alarm went off due to an electrical storm from 3am to 5 and our lovely Vacasa helper fixed all. Thank you for our memories!! Definitely worth every cent.
Fraud!! Renters be aware!!!
by construction alert on 2020/06/09 16:01
We are renting a house in Fire Island at 137 Ocean Bay Blvd in Ocean Bay Park and found the house in the middel of a construction site with construction going on 24/7. Bulldozers digging and jack hammering all night long. We don’t have beach access as was advertised. This construction was not mentioned in Vacasa’s ad, even though we found out it has been going on for a long time. The police informed us that there are no construction restrictions because the beach is state land and therefor construction can continue ALL NIGHT LONG. We haven’t been able to sleep since we arrived and VACASA is unresponsive. We have emailed several times. No reply. Calling failed due to insane wait hours. Don’t rent with Vacasa and don’t rent this property. Vacasa makes it difficult to submit a review. The only review for this property is clearly presented by Vacasa itself. This is the only way to warn others who are about to be duped.
House very dirty
by bethresponseplease on 2020/06/21 05:06
Hello we checked into our house today and are very disappointed. The sheets are dirty, the garbage cans are overflowing, someone has thrown up in the downstairs bathroom and it wasn’t cleaned up well before we arrived and there were many fruit flies covering the toilet seat. The house was not locked upon arrival. The previous guest clearly had a party here. There is a large spill, wine, pee or vomit that was cleaned on the rug before we arrived and was sopping wet. The pool was not chemically balanced when we arrived so we personally had to put new chemicals in. Overall with coronavirus going on we do not feel like this was the clean and safe environment we were looking for. We have tried calling vacasa but haven’t had anyone answer after 30 min wait. I have pictures I would like to share. Please reach out to me.
Skewed reviews!!
by Stephanie is frustrated on 2020/10/08 06:30
This app is a joke. We stayed at a horrible rental that had hundreds of great reviews and it was a complete dump, nothing like the pictures and we had chemical burns from the hot tub. We didn’t ask for our money back or anything in return other than to write an honest review of the house. We have fought for weeks to just have our review posted and we have just gone round and round with this company. BUYERS BEWARE! This company doesn’t let you post an honest review of subpar rentals!!!! I’m sure that the good reviews are from paid individuals. We aren’t finicky. I travel for a living and have stayed in rentals all over the globe. There’s no way that we are the only ones.
Great house but Vascasa can do better!
by uwishdunew on 2020/05/24 15:14
We loved everything about the house and location!!! The customer service thru Vascasa was pretty horrid tho-I had to call numerous times and wait a total of 2 hrs to talk to a person while we were there cause I had one simple question. The customer rep was nice once I finally got thru and I know it’s not her fault they don’t have the staff they should
Refused refund and not responding
by KJones84929292 on 2020/03/23 20:16
Due to the corona virus outbreak and the mandatory shelter in place order that is currently in place for the state that I reside(WA) as well as the state of the vacation home I rented (OR) I was forced to cancel my upcoming trip. Not only am I having to pay full price for the trip I’m not taking including cleaning fees and water usage fees etc the home owner and the customer service via the app have not responded to my several contact attempts. Thoroughly disappointed with how this company is treating their customers during this state of emergency. Could’ve easily given a credit to use later but they won’t even respond to us.
Rude!!
by Carol1542 on 2020/05/06 14:54
When I finally got thru, waiting times up to and over two hours, it was on the last day allowed to cancel. It was the 30th day and I was told it had to be BEFORE 30 days. I also asked if I could file for a refund with the travel insurance I had purchased and this was the answer, “we don’t refund for fear, not legitimate “. Wow, I never seen anything more legitimate. Anyway, now we Have next May to hopefully get there. The bad part is I’m 77 years old and too many things are possible. We needed the money far more than another vacation.
A professional company
by edwardwilkerson on 2020/06/20 15:58
We had no issues at all booking through Vacasa and thought they went above and beyond with their service. We called to add an extra day to our vacation and they made it very easy. Our experience with Vacasa is highly recommended!
Good luck getting in touch with anyone
by Kitty Krumley on 2020/06/13 19:54
Apparently Vacasa has taken over management at the resort I’ve been staying at for 20 years. I’ve never had a problem with booking or reaching someone when I had a question or inquiry until now. I’ve sent numerous emails, and have called several times to no avail. They have different prices for the same room depending on which website you use. I always book a weeks stay at The Islander Resort for my birthday, and had a question regarding booking, I’ve received zero response. I am beyond disappointed with their lack of service.
Wouldnt book with them!
by kblair1999 on 2020/06/08 20:55
Just keep scrolling and book with another company . When you have issues ( and you will) it’s hard to get anyone to answer and they take forever to send anyone out. Rooms aren’t available to check in when they say , it was 24 hours later when they sent someone to fix a broken sink, they said condo had dishwasher but it did not work , AT All! Multiple issues and they just kept saying I would get reimbursed, which never happened! Will never book with them again
Love it but...
by jlange66 on 2020/06/25 16:25
I love using Vacasa for making vacation rental arrangements however lately it is impossible to get in touch with them and get any kind of help through the customer service. I waited for four hours on hold one day to try to talk to somebody and still have not been able to reach anyone either by phone or by email.
Great customer service
by forjennyAB on 2020/06/13 16:32
Vacasa has been wonderful with us having had to reschedule our trip due being on lock down in March and made it easy to reschedule. Thank you!!
Don’t understand
by mycatisfido on 2020/09/18 22:08
Why does Vacasa insist that you download an app to access their properties? This bothers me. They could simply give me the required information in a text or email. They already charge me $75 or something for “service fee“, although I am mystified what service they actually provide. So instead of giving me good customer service, they make me download an app to use the services that I’ve just paid for. I really hate this.
Stay away from this company
by Pinksmiley on 2020/07/07 03:59
We used this company for the first time for our Tennessee trip in June. It was the worst experience ever. Our cabin was a nightmare and the 2x we did call it was a 2 hour hold time. The cabin was filthy, full of mold and it rained in our cabin on the 4th night so the top bed was all wet and couldn’t be slept in. But 2 weeks after we left they were sweet enough to contact me and refund the cleaning fee for all the crap we went through🙄🙄
Cancellation
by send without name on 2020/03/23 11:33
I have been trying to cancel this reservation for 2 weeks. I have sent 3 emails and I haven’t heard from them . I purchased the cancellation insurance and expect to receive my money back. If this doesn’t happen I will pursue legal action. This seems like a big rip off to me. As of now I wouldn’t recommend this service to anyone. Yes Can’t even put in a nickname because even the most ridiculous word is already taken .
Do not recommend Vacasa!!!
by workingdad2014 on 2020/06/09 13:18
I have never written a bad review on the App Store and am doing so now. Our experience is horrible and we still have not gotten any response from Vacasa. We have small kids and cannot access our rental information!!! We are currently out of town with our 6 year old and 2 year old. We have paid in full and our trip started yesterday. When we try to use the app with the info they provided, it says “trip not found.” We have tried to call Vacasa and spent hours on the phone waiting before being hung up on without being able to speak to anyone. Have texted, and have emailed with NO RESPONSE!!! Vacasa- contact us!!!! For anyone else reading this, be warned!!!
A great travel experience!
by ChristopherMcD on 2020/02/13 21:28
The app makes it so easy to find my next vacation and track my current trip. Vacasa’s homes are exceptionally managed and you can trust that their units are very clean and well maintained!
Fast and Easy
by Webbles 5 on 2020/07/13 18:26
Finding a place to book and booking it was so easy. They give you all the fees in a break down. I love this site.
All info in one place
by Magootz! on 2019/12/23 04:34
I love that this app has all of the info I need in one place. Directions to the home, how to get in, how to get online, and more.
Easy check-in
by Skgates on 2019/08/16 22:38
The app made it so simple to check in to my rental. Recommend for anyone traveling with Vacasa!
Unreliable
by Konraaaaaaad on 2019/09/11 01:37
The worst app I have ever dealt with. Booked a room and then a month later they say it was unavailable, they give me another room just to cancel that too. I have a whole family that’s coming on vacation from Europe and no place to stay because Vacasa screwed me over. Please please stay away from this it’ll save you a bunch of headaches.
So far not impressed
by gehrjdjdjd on 2020/07/14 01:36
This was our first time using this company/app. Their customer service is horrible! I have called and can’t get through to anyone, I’ve emailed 3 times with no response. We didn’t have parking passes like we were supposed to in our unit!
Very handy app
by Wabbado on 2020/06/10 23:45
Vacasa just acquired this site so I am new to the app so here are my impressions. Very easy to set up. Very easy to use. Gives great info about the trip. Notices show on site. Nicely done
Soooo Easy
by Maliarosejoseph on 2020/08/13 03:30
I don’t have to talk to anyone, I just do it all from the app baby!
Absolute garbage
by rbtvwestfall on 2020/06/20 20:19
All those —- what must be paid endorsers —- are absurd. These people don’t respond to customer comments, they don’t accommodate, they are the absolute worst VRBO or AIRBNB I have EVER worked with. Ever! Sent a specific request through the web site on June 2, and 5 more requests since then, by June 20 they hadn’t responded. They said “due to COVID” they can’t respond..... sorry my company is experiencing horrible disruptions but we are responding to our clients the same day. Set your expectations very low and expect to be disappointed by their non-response. Horrific customer experience
Don’t do it just stay at a hotel
by apickart on 2020/09/15 14:27
Unfortunately we got a rental with busted plumbing and no one helped us. We just left and Vacasa didn’t get us a refund or try and help us. You think for $200 a night someone could make sure their water is working. There is no quality control.
Canceled - Never again
by HawkAlabama on 2020/09/19 02:36
They canceled my trip then didn’t want to give my money back until I raised $!#%€* h€\\. Wanted to give me a credit. Canceled 24 hours from my checking. If I had canceled 24 hours before check in they would have kept my money
Easy to use
by apslappy on 2020/05/06 18:09
A breeze to book. Nice places to stay.
Don’t book your stay through here
by Crappy agreement-Melanie on 2019/09/17 20:31
Vacasa does not work with you at all. Make sure you book your stay several months in advance and cancel prior to the 30 day mark because the company will not work with you at all if a natural disaster occurs.
Useful
by kb boi on 2019/12/03 03:07
Love the one click connect for WiFi.
Covid-19 Vacation Getaway
by Normared on 2020/08/15 14:41
Loved this clean beautiful Condon !! Highly recommended!! Beach right around the corner!! Just Booked another stay!!!
C503
by Vacay Rona 2020😷 on 2020/07/30 00:02
We had a great time with the family. Great amenities gym, kiddie splash, pools, lazy river, Tiki bar outside, included beach chairs a plus!
Great app
by Rcecil on 2020/06/20 14:42
Great app, works wonderful for all of the vacations we have booked
App won’t open
by kjuliet on 2019/09/30 03:13
We love Vacasa and were excited to see they have an app. Downloaded it today on my new iPhone 11 and it won’t open. Tried to go to app support, but it took me to my reservation. Very frustrating. Please fix app
Love this app
by Portlandponce on 2019/09/20 16:57
Makes preparing for your trip and checking into the property a delight. I love it!
Great App
by Joe & Betsy on 2019/07/16 18:02
One click connect to get on the WiFi is great!
Scam!!
by lpfan01 on 2020/06/11 14:32
They cancelled my trip and now I can’t reach their customer support. Whenever I call (7am - 8pm) automated message says the waiting time is more than 2hrs. They also do not reply to emails. I can’t get my money back!!! Beware of such a scam!
Stolen
by nonicknameokokokok on 2020/05/23 02:20
This app has caused me nothing but frustration and money loss. It randomly canceled my booking without a notice and will not give me a refund. When I try customer support, I am left on hold for an hour. I DO NOT RECOMMEND ANYONE use this money eater.
Can’t sign in
by Jeweler/Realtor on 2020/04/22 13:50
Won’t let me in. Sends verification to email but then goes back to same sign in screen without being able to set password. Circle...circle.....circle
Scam
by Oly Don on 2020/01/09 15:41
Sells dumpy property rentals in scary parts of town. Sleepless noisy nights. I paid out of pocket for a hotel after I arrived. Not the app developers fault The 1 star review I left the property was never posted. Vacasa filters results and only 4 and 5 star reviews show up.
App won’t open
by joannver on 2019/08/12 11:42
Trying to launch app for our upcoming trip and the sign in screen shows for 1 second and then is gone. Can’t sign in.
WORST RENTAL COMPANY
by #bff forever on 2020/07/11 06:25
This company doesn’t care about customer service. 3 times I emailed them about our issues. No response ever. Once we reached out to BBB we were called liars even with proof. What a joke of a company
Help Needed
by horrible999experience on 2019/12/17 16:20
Have tried multiple times to load and open app. Does not cooperate. Trying to use for an upcoming vacation rental. No luck. Bad Review was also blocked by refusing all nicknames.
Useless
by Roxy1120 on 2019/08/30 17:51
Doesn’t have any info regarding my trip. I have my reservation number and everything. Useless app
Won’t Allow Me To Log In
by Truth Be Spoken on 2020/08/20 04:50
Won’t allow me to log in thru my iPhone. Very bad needs fixing ASAP.
Doesn’t load
by dusappionted on 2019/09/11 17:47
Really not workable on iPhones. Won’t load
Renter beware.
by boynamedgoo03 on 2020/07/02 01:33
Highly suggest you use another third party renter for your vacation.
Garbage company
by ahaler1 on 2020/08/19 05:13
See above
DO NOT BOOK WITH THESE PEOPLE
by TellingTheTruthWhenNeeded on 2020/10/24 16:31
I booked a luxury retreat in Stratton VT on 873 Stratton road for three nights and it was the worse experience of my life. Cable didn’t work on all three TVs. The jacauzzi was filled with swamp water so could not be used. The beds were hard as rocks. There was a hole in the ceiling in the bathroom on the main floor. The fireplace didn’t work and most importantly THEY DID NOT DISCLOSE THERE WAS RODENT INFESTATION but they marketed the place as “luxury.” Mice got into our food and left droppings. One actually jumped out of the trash at us. Vacasa would not issue us a full refund. Problem was never fixed. Never offered to place us in other accommodations. The local staff there would not answer the phone for me and speak to me about why a full refund was not warranted. Customer service just sucked from top to bottom. Nobody was remorseful. Vacasa corporate is useless unless they hear from the local team who part of the problem themselves so nothing gets solved. You’re on the phone for hours getting the run around. Tried leaving a public review to warn others of that property and Vacasa and they refuse to publish because they know they are wrong and nobody would book if they knew the truth. They still have that property listed as if the place is habitable and it isn’t and it ranges from 375-2000 per night. Please do not stay at the VT property on Stratton road labeled “Luxury mountain retreat” or any other property through Vacasa. Will not get what you paid for and won’t get your money back. The trip from hell.
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